status.twilio

Outgoing Phone Calls

Calls from Twilio to other phone numbers.

Time	Status	Message
1 month ago		All services are running normally at this time.
1 month ago		The Canadian voice issue has been resolved, and service is now working normally.
1 month ago		We are currently experiencing an issue with voice calls involving Canadian numbers. We are currently investigating and we will provide more information as it becomes available.
1 month, 2 weeks ago		We experienced a brief issue with our <Say> verb that resulted in intermittent call failures. All services are now returned to normal.
1 month, 2 weeks ago		We are experiencing intermittent issues with <Say> which may affect voice applications using that service. We are investigating and will provide more details as soon as possible.
2 months, 1 week ago		We experienced a brief networking issue which affected a small percentage of calls. All services are now restored and running normally.
2 months, 1 week ago		We are currently investigating a reported issue with outgoing phone calls.
2 months, 2 weeks ago		We have routed around the networking issues we were experiencing, and all services are now restored to normal.
2 months, 2 weeks ago		We are continuing to experience a networking issue that may affect all services and are working to mitigate the impact.
2 months, 2 weeks ago		Our systems have identified a networking issue which may affect all services. We are currently investigating the issue.
3 months ago		The networking issue has been resolved. We're continuing to monitor for any additional issues.
3 months ago		We're investigating intermittent network issues which may be effecting phone calls.
3 months, 1 week ago		We have resolved the intermittent failures with outgoing calls to phone numbers in some countries outside the US (including Australia and Japan).
3 months, 1 week ago		We have confirmed intermittent failures with outgoing calls to phone numbers in some countries outside the US (including Australia and Japan), and are working to resolve the issue.
3 months, 1 week ago		A few customers have reported issues with outgoing calls to phone numbers in countries outside the US (including Australia and Japan). We are currently investigating the issue.
6 months, 3 weeks ago		All services are running normally at this time.
6 months, 3 weeks ago		We are seeing continued problems with calls along the eastern side of the US due to the weather issues that are impacting various areas.
6 months, 3 weeks ago		At approximately 4:30 PM, several conferences were disrupted. The service is now functioning normally.
6 months, 3 weeks ago		At approximately 4:30 PM, several conferences were disrupted. The service is now functioning normally.
6 months, 3 weeks ago		At approximately 4:30 PM, several conferences were disrupted. The service is now functioning normally.
6 months, 3 weeks ago		A small portion of our phone numbers in the Eastern US may be experiencing intermittent issues with voice calls due to the effects of the recent severe weather.
6 months, 3 weeks ago		A small portion of our phone numbers in the Eastern US are experiencing issues with voice calls due to the effects of the recent severe weather.
6 months, 3 weeks ago		Outgoing voice traffic has returned to normal. If you are continuing to see issues with this service, please contact us at help@twilio.com.
6 months, 3 weeks ago		We have received some reports of problems with delayed outgoing phone calls from US phone numbers to international numbers, likely due to damage from Hurricane Sandy. We are investigating alternate routes to avoid areas impacted by the hurricane.
6 months, 3 weeks ago		We are currently investigating a small number of reported problems placing outgoing phone calls from US phone numbers to international numbers, likely due to damage from Hurricane Sandy.
6 months, 3 weeks ago		We are currently experiencing some issues with outgoing phone calls. The issues began at ~12:00 AM, and may be still ongoing.
6 months, 4 weeks ago		All services are running normally at this time.
6 months, 4 weeks ago		We identified an issue affecting a small portion of outgoing calls between 4:01 and 4:12pm. The issue is now resolved and services are running normally at this time.
7 months ago		All services are running normally.
7 months ago		There was a reoccurrence of the previous issue between ~4:20pm and ~4:30pm PDT, which would have resulted in long call initiation times and some failed calls. This issue has been resolved.
7 months ago		All services are running normally at this time.
7 months ago		The previous issues with failed calls and slow call initiation times has been resolved. TwiML fetching should also we normal at this time. However, we are currently experiencing problems which may affect some customers who are using the <Play> verb who do not already have cached audio files. We are working to resolve this issue.
7 months ago		We are still working to resolve this issue. There were a number number of failed calls between 11:15am and 11:30am PDT, and call initiation times durring that time also would be been slow. There have also been reports of timeouts when Twilio fetches TwiML.
7 months ago		We are currently experiencing slow call initiation times for outgoing phone calls. Our engineering team is working to resolve the issue.
7 months, 1 week ago		Outbound call initiation has been restored to normal service. From ~4:30 PDT until ~5:30 PDT, call initiation experienced reported delays of up to 10 minutes.
7 months, 1 week ago		We are currently experiencing delays in call initiation. Our engineering team is working to restore normal service.
7 months, 1 week ago		The intermittent network issues have resolved, and incoming and outgoing calls are being processed normally at this time.
7 months, 1 week ago		We are investigating intermittent network issues which are affecting a small portion of incoming and outgoing calls.
8 months, 1 week ago		This service is running normally at this time.
8 months, 2 weeks ago		We are investigating additional DNS failures outside of Twilio's infrastructure that are intermittently impacting our ability to retrieve TwiML.
8 months, 2 weeks ago		Several customers have reported issues communicating to Twilio applications running on some 3rd-party hosting providers. Service providers are investigating the issue.
8 months, 2 weeks ago		This morning from around 11:39 to 11:41 am PDT we experienced a brief issue initiating outbound voice calls. We are still investigating the cause of the issue but it has been resolved.
8 months, 2 weeks ago		This morning from around 11:39 to 11:41 am PDT we experienced a brief issue initiating outbound voice calls. We are still investigating the cause of the issue but it has been resolved.
10 months, 1 week ago		We have identified an issue with calls between 10:22 and 10:57 PDT which affected a subset of incoming and outgoing voice traffic. The issue is now resolved.
10 months, 1 week ago		We are currently investigating a reported issue with outgoing phone calls.
10 months, 1 week ago		We have identified an issue with calls between 5:20am and 6:40am PDT which affected a subset of incoming and outgoing voice traffic. The issue is now resolved.
10 months, 1 week ago		We are currently investigating a reported issue with outgoing phone calls.
10 months, 1 week ago		We have identified an issue with calls between 9:00 am and 10:10 am PST which affected incoming and outgoing voice traffic. The issue is now resolved.
10 months, 1 week ago		We are currently investigating a reported issue with outgoing phone calls.
10 months, 3 weeks ago		Outbound phone calls are now operating normally, but we are continuing to investigate.
10 months, 3 weeks ago		We are currently investigating an outage in the Twilio API.
1 year ago		We have identified an issue with calls between 7:30 and 8:05 am PST which affected incoming and outgoing voice traffic. The issue is now resolved.
1 year ago		We have identified an issue with calls between 7:30 and 8:05 am PST which affected incoming and outgoing voice traffic. The issue is now resolved.
1 year, 1 month ago		The issue has been resolved and service has been restored to normal operation.
1 year, 1 month ago		We are currently investigating an elevated number of request timeouts affecting a subset of Twilio customers.
1 year, 2 months ago		The issue has been resolved and service has been restored to normal operation.
1 year, 2 months ago		We are currently investigating an issue with one of our hosting providers.
1 year, 3 months ago		The intermittent issues with <Say> and <Play> have been resolved.
1 year, 3 months ago		An intermittent issue with <Say> and <Play> has been resolved.
1 year, 4 months ago		The issue has been resolved, all incoming and outgoing phone calls are now functioning normally.
1 year, 4 months ago		We are investigating delays in making outbound phone calls
1 year, 6 months ago		The issue has been resolved and service has been restored. Everything is functioning normally.
1 year, 6 months ago		We have identified an intermittent network issue with outbound call quality. Customers may experience degradation in call quality due to packet loss. Our engineers are investigating.
1 year, 9 months ago		The issue has been resolved and service has been restored. Everything is functioning normally.
1 year, 9 months ago		We are currently investigating an issue with one of our hosting providers.
1 year, 10 months ago		The issue has been resolved.
1 year, 10 months ago		A few customers have reported issues with recordings. We are currently investigating.
1 year, 11 months ago		Update: We identified an issue at an upstream carrier starting at 12:15PM PDT that impacted incoming and outgoing phone calls for a small number of customers. We re-routed traffic and the issue was fully resolved by 1:10PM PDT.
1 year, 11 months ago		All outgoing and incoming calls are now functioning normally. We will update with more information as its available.
1 year, 11 months ago		Since 12:15pm PST, a subset of Twilio phone numbers have experienced delays when making and receiving phone calls. We are investigating.
2 years ago		At 2:45PM PDT some customers have reported increased latency using the Say verb. We have identified and resolved the issue.
2 years, 2 months ago		Service operating normally
2 years, 2 months ago		There were increased latencies making outgoing calls and sending SMS messages. The issue has been resolved and we are continuing to monitor.
2 years, 2 months ago		There were increased latencies with calls and SMS messages. The issue has been resolved, and latencies have returned to normal.