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Issues related to Twilio’s Software

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Issues found outside of Twilio’s Network

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Issues related to Zipwhip's Services

Scheduled maintenance

System Metrics

SMS Delivery Delays to Algar Telecom (CTBC) Network in Brazil

Update - We continue experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Apr 19, 2025 - 16:01 PDT

Update - We continue experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Apr 18, 2025 - 00:00 PDT

Update - We continue experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 17, 2025 - 16:15 PDT

Update - We continue experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 17, 2025 - 12:02 PDT

Update - We continue experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 2025 - 10:16 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 2025 - 09:22 PDT

SMS Delivery Delays and Failures to 9mobile in Nigeria

Update - We are still experiencing SMS delivery delays and failures when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Apr 19, 2025 - 07:59 PDT

Update - We are still experiencing SMS delivery delays and failures when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Apr 17, 2025 - 16:06 PDT

Update - We are still experiencing SMS delivery delays and failures when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 17, 2025 - 08:02 PDT

Update - We are still experiencing SMS delivery delays and failures when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 17, 2025 - 04:07 PDT

Update - We are still experiencing SMS delivery delays and failures when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 2025 - 02:10 PDT

Investigating - We are experiencing SMS delivery delays and failures when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 2025 - 01:26 PDT

United States and Canada Twilio SMS and MMS Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 09, 2025 - 20:00 PDT

Scheduled - Twilio is conducting a series of planned maintenances from 09 April 2025 at 20:00 PDT until 01 May 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.

Note, the maintenance will be carried out on each of the following dates and times:

09 April 2025 at 20:00 PDT until 10 April 2025 at 00:00 PDT

16 April 2025 at 20:00 PDT until 17 April 2025 at 00:00 PDT

23 April 2025 at 20:00 PDT until 24 April 2025 at 00:00 PDT

30 April 2025 at 20:00 PDT until 01 May 2025 at 00:00 PDT
Apr 9, 2025 20:00 - May 1, 2025 00:00 PDT

Qatar SMS Carrier Maintenance - Vodafone

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 08, 2025 - 15:00 PDT

Scheduled - The Vodafone network in Qatar is conducting a series of planned maintenances from 08 April 2025 at 15:00 PDT until 22 April 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.

Note, the maintenance will be carried out on each of the following dates and times:

08 April 2025 at 15:00 PDT until 08 April 2025 at 20:00 PDT

22 April 2025 at 15:00 PDT until 22 April 2025 at 20:00 PDT

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 8, 2025 15:00 - Apr 22, 2025 20:00 PDT

Russia SMS Carrier Maintenance - Tele2

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 02, 2025 - 13:01 PDT

Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 02 April 2025 at 13:00 PDT until 28 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Note, the maintenance will be carried out on each of the following dates and times:

02 April 2025 at 13:00 PDT until 02 April 2025 at 17:00 PDT

07 April 2025 at 13:00 PDT until 07 April 2025 at 17:00 PDT

09 April 2025 at 13:00 PDT until 09 April 2025 at 17:00 PDT

14 April 2025 at 13:00 PDT until 14 April 2025 at 17:00 PDT

16 April 2025 at 13:00 PDT until 16 April 2025 at 17:00 PDT

21 April 2025 at 13:00 PDT until 21 April 2025 at 17:00 PDT

23 April 2025 at 13:00 PDT until 23 April 2025 at 17:00 PDT

28 April 2025 at 13:00 PDT until 28 April 2025 at 17:00 PDT
Apr 2, 2025 13:00 - Apr 28, 2025 17:00 PDT

Uptime over the past 90 days. View historical uptime.

PROGRAMMABLE MESSAGING Degraded Performance

90 days ago

100.0 % uptime

Today

MMS Operational

SMS Degraded Performance

SMPP Operational

Messaging Channels Operational

Notify Operational

Conversations Operational

Messaging Insights Operational

Messaging Services Operational

Content API Operational

Toll-free verification Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE Operational

PSTN Operational

SIP Interface Operational

Client Web Operational

Client Mobile Operational

Conference Operational

Recording Operational

Queue Operational

Text-to-Speech Operational

Recording Transcriptions Operational

TwiML Operational

Voice Insights Operational

Speech Recognition Operational

Intelligence Operational

Pay Operational

Media Streams Operational

Dialogflow Operational

ACCOUNT SECURITY Operational

Authy 2FA Operational

Verify Operational

Authy App Operational

Lookup Operational

ELASTIC SIP TRUNKING Operational

Origination Operational

Termination Operational

FLEX Operational

Flex Application Platform Operational

TaskRouter Operational

Flex Insights Operational

Flex Agent Desktop Operational

Flex Queue Stats Operational

Flex Teams View Operational

Flex Admin Console Operational

Flex Routing Operational

Flex Conversations Operational

Flex Programmable Chat Operational

Flex Programmable Voice Operational

Proxy Operational

Flex Plugins Operational

Flex Billing Operational

INTERCONNECT Operational

PHONE NUMBERS Operational

PROGRAMMABLE CHAT Operational

PROGRAMMABLE VIDEO Operational

Group Rooms Operational

Peer-to-Peer Rooms Operational

Recordings Operational

Compositions Operational

Network Traversal Service Operational

Go Rooms Operational

Video Insights Operational

PROXY Operational

SERVERLESS Operational

Studio Operational

Functions Operational

Assets Operational

TwiML Bins Operational

Sync Operational

DEVELOPER TOOLS Operational

Console Operational

Event Streams Operational

Debugger & Alarms Operational

Documentation Operational

REST API Operational

Bulk Export Operational

TWILIO PLATFORM Operational

Billing Operational

Customer Support Center Operational

Other Operational

Account Insights Operational

Trust Hub Operational

Organization Operational

CARRIER NETWORK Degraded Performance

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Short Code, North America Operational

MMS Short Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

Voice, North America Operational

Voice, Latin America Operational

SMS, Latin America Degraded Performance

Voice, APAC Operational

SMS, APAC Operational

MMS, APAC Operational

Voice, Europe Operational

SMS, Europe Operational

Voice, Middle East & Africa Operational

SMS, Middle East & Africa Degraded Performance

Verify Silent Network Auth Operational

Lookup Identity Match Operational

Lookup Line Type Intelligence [Legacy API] Operational

Lookup Line Type Intelligence [Twilio API] Operational

Lookup SIM Swap Operational

Legacy Identity MatchAndAttributes Operational

FRONTLINE Operational

Sender ID Operational

90 days ago

100.0 % uptime

Today

ZIPWHIP MESSAGING Operational

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

ZIPWHIP TOOLS Operational

Zipwhip Provisioner Dashboard and API Operational

Zipwhip Support Ticketing Operational

Toll-Free Verification Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

United Kingdom Account Security Carrier Partner Maintenance - Three Apr `21`, `2025` `14:00`-`23:30` PDT

Our carrier partner Three United Kingdom is conducting a planned maintenance from 21 April 2025 at 14:00 PDT until 21 April 2025 at 23:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match
Posted on Apr 08, 2025 - 08:17 PDT

Thailand Voice Carrier Partner Maintenance Apr `21`, `2025` `15:30`-`19:30` PDT

Our Voice carrier partner in Thailand is conducting a planned maintenance from 21 April 2025 at 15:30 PDT until 21 April 2025 at 19:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Thailand phone numbers.
Posted on Apr 14, 2025 - 23:50 PDT

United States SMS Carrier Maintenance - T-Mobile Apr `21`, `2025` `22:00` - Apr `22`, `2025` `04:00` PDT

The T-Mobile network in the United States is conducting a planned maintenance from 21 April 2025 at 22:00 PDT until 22 April 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets.
Posted on Apr 17, 2025 - 15:34 PDT

United States MMS Carrier Partner Maintenance Apr `21`, `2025` `23:00` - Apr `22`, `2025` `03:00` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 21 April 2025 at 23:00 PDT until 22 April 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
Posted on Apr 04, 2025 - 16:51 PDT

Thailand SMS Carrier Partner Maintenance Apr `22`, `2025` `13:00`-`20:00` PDT

Our SMS carrier partner in Thailand is conducting a planned maintenance from 22 April 2025 at 13:00 PDT until 22 April 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Thailand handsets.
Posted on Apr 18, 2025 - 07:39 PDT

Bangladesh SMS Carrier Maintenance - Grameenphone Apr `22`, `2025` `13:00`-`20:00` PDT

The Grameenphone network in Bangladesh is conducting a planned maintenance from 22 April 2025 at 13:00 PDT until 22 April 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Grameenphone Bangladesh handsets.
Posted on Apr 18, 2025 - 02:23 PDT

Pakistan SMS Carrier Maintenance - Telenor Apr `22`, `2025` `13:00`-`20:00` PDT

The Telenor network in Pakistan is conducting a planned maintenance from 22 April 2025 at 13:00 PDT until 22 April 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telenor Pakistan handsets.
Posted on Apr 18, 2025 - 03:41 PDT

Malaysia SMS Carrier Maintenance - Maxis Apr `23`, `2025` `09:00`-`15:00` PDT

The Maxis network in Malaysia is conducting a planned maintenance from 23 April 2025 at 09:00 PDT until 23 April 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Maxis Malaysia handsets when sending via long codes and short codes.
Posted on Apr 11, 2025 - 07:56 PDT

Mexico SMS Carrier Maintenance - AT&T Apr `23`, `2025` `22:00` - Apr `24`, `2025` `01:00` PDT

The AT&T network in Mexico is conducting a planned maintenance from 23 April 2025 at 22:00 PDT until 24 April 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
Posted on Apr 18, 2025 - 02:22 PDT

Russia SMS Carrier Maintenance - Tele2 Apr `24`, `2025` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 24 April 2025 at 13:00 PDT until 24 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Apr 15, 2025 - 07:25 PDT

Canada Account Security Service Partner Maintenance Apr `24`, `2025` `22:00` - Apr `25`, `2025` `02:00` PDT

Our service partner is conducting a planned maintenance from 24 April 2025 at 22:00 PDT until 25 April 2025 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carrier and country: Telus Canada.

Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
Posted on Apr 11, 2025 - 15:51 PDT

Multiple Destination Voice Carrier Partner Maintenance Apr `26`, `2025` `13:00`-`21:00` PDT

Our Voice carrier partner in the Netherlands, Belgium, Ireland, Romania and France is conducting a planned maintenance from 26 April 2025 at 13:00 PDT until 26 April 2025 at 21:00 PDT. During the maintenance window, there could be Intermittent delays to Twilio Netherlands, Belgium, Ireland, Romania and France landline and mobile phone numbers.
Posted on Apr 10, 2025 - 20:46 PDT

United States MMS Carrier Partner Maintenance Apr `29`, `2025` `00:00`-`03:00` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 29 April 2025 at 00:00 PDT until 29 April 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
Posted on Apr 07, 2025 - 09:52 PDT

France SMS Carrier Partner Maintenance Apr `29`, `2025` `13:00`-`17:00` PDT

Our SMS carrier partner in France is conducting a planned maintenance from 29 April 2025 at 13:00 PDT until 29 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets.
Posted on Apr 16, 2025 - 08:45 PDT

Netherlands SMS Carrier Partner Maintenance Apr `29`, `2025` `13:00` - May `1`, `2025` `16:00` PDT

Our SMS carrier partner in the Netherlands is conducting a series of planned maintenances from 29 April 2025 at 13:00 PDT until 01 May 2025 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Netherlands handsets.

Note, the maintenance will be carried out on each of the following dates and times:

29 April 2025 at 13:00 PDT until 29 April 2025 at 16:00 PDT

01 May 2025 at 13:00 PDT until 01 May 2025 at 16:00 PDT
Posted on Apr 17, 2025 - 07:07 PDT

United Kingdom Voice Carrier Partner Maintenance May `1`, `2025` `13:00`-`16:00` PDT

Our Voice carrier partner in the United Kingdom is conducting a planned maintenance from 01 May 2025 at 13:00 PDT until 01 May 2025 at 16:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures to Twilio United Kingdom phone numbers.
Posted on Apr 17, 2025 - 07:11 PDT

United States MMS Carrier Partner Maintenance May `6`, `2025` `01:00`-`04:00` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 06 May 2025 at 01:00 PDT until 06 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to Twilio United States handsets via subset of United States long codes and short codes.
Posted on Apr 10, 2025 - 08:59 PDT

United States MMS Carrier Partner Maintenance May `6`, `2025` `19:00` - May `7`, `2025` `02:00` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 06 May 2025 at 19:00 PDT until 07 May 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.
Posted on Apr 17, 2025 - 15:18 PDT

United States MMS Carrier Partner Maintenance May `7`, `2025` `01:00`-`04:00` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 07 May 2025 at 01:00 PDT until 07 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to Twilio United States handsets via United States long codes and short codes.
Posted on Apr 10, 2025 - 08:59 PDT

Twilio Interconnect Maintenance May `7`, `2025` `06:00`-`12:00` PDT

Twilio will conduct planned maintenance on the Australia Twilio network from 07 May 2025 at 6:00 PDT until 07 May 2025 at 12:00 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 08, 2025 - 12:49 PDT

Twilio Voice Maintenance May `7`, `2025` `06:00`-`12:00` PDT

United States SMS Carrier Partner Maintenance May `7`, `2025` `19:00` - May `8`, `2025` `02:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 07 May 2025 at 19:00 PDT until 08 May 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes.
Posted on Apr 15, 2025 - 16:00 PDT

Multiple Destination Voice Carrier Partner Maintenance May `10`, `2025` `12:00`-`21:00` PDT

Our Voice carrier partner in Hong Kong, Thailand, Malaysia and Taiwan is conducting a planned maintenance from 10 May 2025 at 12:00 PDT until 10 May 2025 at 21:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Hong Kong, Thailand, Malaysia and Taiwan phone numbers.
Posted on Apr 15, 2025 - 16:18 PDT

United States SMS Carrier Partner Maintenance May `12`, `2025` `19:00` - May `13`, `2025` `02:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 12 May 2025 at 19:00 PDT until 13 May 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes.
Posted on Apr 15, 2025 - 16:00 PDT

United States SMS Carrier Partner Maintenance May `14`, `2025` `19:00` - May `15`, `2025` `02:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 14 May 2025 at 19:00 PDT until 15 May 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes.
Posted on Apr 15, 2025 - 15:59 PDT

System Metrics Month Week Day

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Apr 20, 2025

No incidents reported today.

Apr 19, 2025

Call Failures From Colombia Carriers to a Subset of Twilio Colombia Numbers

Resolved - The issue affecting inbound calls to Twilio Colombia Numbers phone numbers has been resolved, and the service is functioning normally at this time.
Apr 19, 15:02 PDT

Monitoring - We have started seeing recovery for inbound calls to Twilio Colombia Numbers phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 19, 13:18 PDT

Update - We are observing call failures from Colombia Carriers to a subset of Twilio Colombia Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 19, 11:35 PDT

Investigating - We are observing call failures from Colombia Carriers to a subset of Twilio Colombia Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 19, 10:34 PDT

Planned Maintenance for Flex Insights Historical Reporting

Completed - The scheduled maintenance has been completed.
Apr 19, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 01:00 PDT

Scheduled - The Flex Insights Historical Reporting dashboards visualisation partner in the US is conducting planned maintenance on Saturday, April 19th, 2025, at 1:00 AM Pacific Standard Time. The maintenance window is planned to take up to 2 hours. During the maintenance window, Insights Historical Dashboards will be unavailable, and any scheduled ETLs will be affected.
Apr 8, 03:47 PDT

Apr 18, 2025

Meta returning 5xx for whatsapp registration API's

Resolved - The 5xx errors from META when calling the WhatsApp registration APIs have now been resolved. The incident has been resolved.
Apr 18, 23:07 PDT

Monitoring - We are currently observing a recovery in the 5xx errors returned by META when accessing the WhatsApp registration APIs. Our engineers are actively monitoring the situation. We will provide another update within the 30 minutes or sooner if additional information becomes available.
Apr 18, 22:39 PDT

Update - We are currently experiencing 5xx errors from META when calling the WhatsApp registration APIs. Our engineers are actively working with META to resolve the issue. We will provide another update as soon as the information becomes available.
Apr 18, 22:10 PDT

Update - We are currently experiencing 5xx errors from META when calling the WhatsApp registration APIs. Our engineers are actively working with META to resolve the issue. We will provide another update within the next 1 hour or sooner if additional information becomes available.
Apr 18, 21:17 PDT

Update - We are currently experiencing 5xx errors from META when calling the WhatsApp registration APIs. Our engineers are actively working with META to resolve the issue. We will provide another update within the next 1 hour or sooner if additional information becomes available.
Apr 18, 21:16 PDT

Update - We are currently experiencing 5xx errors from META when calling the WhatsApp registration APIs. Our engineers are actively working with META to resolve the issue. We will provide another update within the next hour or sooner if additional information becomes available.
Apr 18, 21:06 PDT

Investigating - We are currently experiencing 5xx errors from META when calling the WhatsApp registration APIs. Our engineers are actively working with META to resolve the issue. We will provide another update within the next hour or sooner if additional information becomes available.
Apr 18, 21:04 PDT

SMS Delivery Delays to Multiple Network in Argentina Over a Subset of Short Code

Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple network in Argentina over a subset of Short Code. This incident has been resolved.
Apr 18, 11:43 PDT

Update - We continue observing recovery in SMS delivery delays when sending messages to multiple network in Argentina over a subset of Short Code. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 18, 09:53 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple network in Argentina over a subset of Short Code. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 18, 08:01 PDT

Update - We are continuing to experience SMS delivery delays to multiple network in Argentina over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available
Apr 18, 05:48 PDT

Update - We are continuing to experience SMS delivery delays to multiple network in Argentina over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available
Apr 17, 21:59 PDT

Update - We are continuing to experience SMS delivery delays to multiple network in Argentina over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available
Apr 17, 17:59 PDT

Update - We are continuing to experience SMS delivery delays to multiple network in Argentina over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available
Apr 17, 15:53 PDT

Investigating - We are continuing to experience SMS delivery delays to multiple network in Argentina over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available
Apr 17, 14:52 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to multiple network in Argentina over a subset of Short Code. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 17, 11:04 PDT

Update - We are continuing to experience SMS delivery delays to multiple network in Argentina over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available
Apr 17, 04:11 PDT

Update - We are continuing to experience SMS delivery delays to multiple network in Argentina over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available
Apr 17, 00:21 PDT

Update - We are continuing to experience SMS delivery delays to multiple network in Argentina over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 22:39 PDT

Investigating - We are experiencing SMS delivery delays to multiple network in Argentina over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 21:39 PDT

On Call Engineers are Investigating

Resolved - We have fully investigated the programmable voice issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Apr 18, 07:16 PDT

Investigating - We've become aware of a potential issue with programmable voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 18, 07:05 PDT

Apr 17, 2025

SMS Delivery Delays to Moov and Orange in Côte D'Ivoire

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Moov and Orange in Côte D'Ivoire. This incident has been resolved.
Apr 17, 17:08 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Moov and Orange in Côte D'Ivoire. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 15:09 PDT

Update - We are continuing to investigate this issue. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available
Apr 17, 00:39 PDT

Investigating - We are continuing to investigate this issue. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 16, 16:50 PDT

Update - We are continuing to investigate this issue. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 16, 13:32 PDT

Update - We are continuing to investigate this issue. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 11:25 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Moov and Orange in Côte D'Ivoire. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 10:25 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Apr 17, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 13:00 PDT

Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 17 April 2025 at 13:00 PDT until 17 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Apr 15, 07:25 PDT

Errors Across Multiple Twilio Products

Resolved - All services impacted by this issue have recovered and are operating as intended. This incident has been resolved.
Apr 17, 15:50 PDT

Monitoring - We are observing recovery with the issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and Chat. We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.
Apr 17, 15:20 PDT

Update - We have identified the cause of the issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and Chat. We have deployed a fix to remediate the issue, we are beginning to see initial signs of recovery. We will provide another update in 15 minutes or as soon as more information becomes available.
Apr 17, 15:03 PDT

Update - We have identified the cause of the issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and Chat. Our engineering teams are continuing to deploy a fix, and we will provide another update in 15 minutes or as soon as more information becomes available.
Apr 17, 14:47 PDT

Update - We have identified the cause of the issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and Chat. Our engineering teams are working on deploying a fix, and we will provide another update in 15 minutes or as soon as more information becomes available.
Apr 17, 14:16 PDT

Update - We are aware of an issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and others. Our engineers are working on the issue, and we will provide another update in 15 minutes or as soon as more information becomes available.
Apr 17, 14:01 PDT

Update - We continue investigating an elevated rate of HTTP 500 errors for Flex Public APIs, including Conversations and Chat. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 13:49 PDT

Investigating - We are currently investigating an elevated rate of HTTP 500 errors for Flex Public APIs. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 13:08 PDT

SMS Delivery Failures To and From a Subset of Twilio Phone Numbers in Chile

Resolved - We are no longer experiencing SMS delivery failures To and From a subset of Twilio phone numbers in Chile. This incident has been resolved.
Apr 17, 11:34 PDT

Monitoring - We are observing successful SMS delivery To and From a subset of Twilio phone numbers in Chile. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 09:34 PDT

Investigating - We are experiencing SMS delivery failures To and From a subset of Twilio phone numbers in Chile. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 08:36 PDT

SMS Delivery Delays to Syriatel Holdings in Syrian Arab Republic

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Syriatel Holdings in Syrian Arab Republic. This incident has been resolved.
Apr 17, 07:23 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Syriatel Holdings in Syrian Arab Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 05:35 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Syriatel Holdings in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 17, 04:04 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Syriatel Holdings in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 01:54 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Syriatel Holdings in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 01:05 PDT

SMS Delivery Delays to and from Multiple Networks in South Africa via Subset of Longcodes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodacom in South Africa via subset of longcodes. This incident has been resolved.
Apr 17, 07:04 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodacom in South Africa via Subset of Longcodes.. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 05:08 PDT

Update - We are continuing to experience SMS delivery delays to Vodacom in South Africa via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available
Apr 16, 23:07 PDT

Update - We are continuing to experience SMS delivery delays to Vodacom in South Africa via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available
Apr 16, 19:05 PDT

Update - We are experiencing SMS delivery delays to Vodacom in South Africa via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 17:05 PDT

Investigating - We are experiencing SMS delivery delays to Vodacom in South Africa via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 15:34 PDT

SMS Delivery Delays To Ditto Network in the Philippines

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Ditto Network in the Philippines. This incident has been resolved.
Apr 17, 00:25 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to Ditto Network in the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 22:42 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Ditto Network in the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 20:42 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Ditto Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 18:45 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Ditto Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 17:45 PDT

Apr 16, 2025

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Apr 16, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 22:00 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 16 April 2025 at 22:00 PDT until 16 April 2025 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Product: Verify Silent Network Auth

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 16, 07:41 PDT

SMS Delivery Delays to Multiple Networks in Malaysia and African Countries

Resolved - We are no longer experiencing SMS delivery delays to multiple networks in Malaysia and African countries. This incident has been resolved.
Apr 16, 21:33 PDT

Monitoring - We are observing recovery in SMS delivery delays to multiple networks in Malaysia and African countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 19:33 PDT

Update - We are continuing to experience SMS delivery delays to multiple networks in Malaysia and African countries. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 2 hours or as soon as more information becomes available.

List of Impacted Networks:
Malaysia Digi Network
Malaysia Celcom Network
Malaysia Red One (XOX) Network
Angola Movicel Network
Comoros Telma Network
Tanzania Tigo Network
Tanzania Zantel Network
Central African Republic Telecel Centraf Network
Ghana Vodafone Network
Mali Telecel Network
Apr 16, 18:39 PDT

Update - We are experiencing SMS delivery delays to multiple networks in Malaysia and African countries. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

List of Impacted Networks:
Malaysia Digi Network
Malaysia Celcom Network
Malaysia Red One (XOX) Network
Angola Movicel Network
Comoros Telma Network
Tanzania Tigo Network
Tanzania Zantel Network
Central African Republic Telecel Centraf Network
Ghana Vodafone Network
Mali Telecel Network
Apr 16, 17:39 PDT

Update - We are experiencing SMS delivery delays to multiple networks in multiple countries in in Malaysia and African Countries. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
Apr 16, 17:34 PDT

Investigating - We are experiencing SMS delivery delays to multiple networks in multiple countries in APAC and EMEA. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
Apr 16, 17:15 PDT

SMS Delivery Delays to Altan Redes in Mexico via Pre-Registered Sender ID

Resolved - We are no longer experiencing SMS Delivery Delays to Altan Redes in Mexico via Pre-Registered Sender ID. This incident has been resolved.
Apr 16, 21:01 PDT

Monitoring - We are observing recovery in SMS Delivery Delays to Altan Redes in Mexico via Pre-Registered Sender ID. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 19:01 PDT

Investigating - We are experiencing SMS Delivery Delays to Altan Redes in Mexico via Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 18:01 PDT

SMS Delivery Delays to Claro in Brazil

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro in Brazil. This incident has been resolved.
Apr 16, 19:37 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 15:37 PDT

Update - We are continuing to investigate this issue. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 16, 12:56 PDT

Update - We are continuing to investigate this issue. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 10:54 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 09:57 PDT

Russia SMS Carrier Maintenance - New Mobile Communications LLC

Completed - The scheduled maintenance has been completed.
Apr 16, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 13:00 PDT

Scheduled - The New Mobile Communications LLC network in Russia is conducting a planned maintenance from 16 April 2025 at 13:00 PDT until 16 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to New Mobile Communications LLC Russia handsets.
Apr 14, 04:12 PDT

SMS Delivery Delays to and From a Subset of Twilio Australia Longcode Numbers

Resolved - We are no longer experiencing SMS delivery delays to or from a subset of Twilio Australia longcode numbers . This incident has been resolved.
Apr 16, 16:15 PDT

Monitoring - We are observing recovery in SMS delivery delays both to and from a subset of Twilio Australia longcode numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 14:03 PDT

Investigating - We are experiencing SMS delivery delays to and from a subset of Twilio Australia longcode numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 09:49 PDT

United Kingdom, Austria and Italy Account Security Carriers Partners Maintenance - Drei, Three and Wind Tre

Completed - The scheduled maintenance has been completed.
Apr 16, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 15:00 PDT

Scheduled - Our carriers partners Three United Kingdom, Drei Austria and Wind Tre Italy are conducting a planned maintenance from 16 April 2025 at 15:00 PDT until 16 April 2025 at 16:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom, Drei Austria and Wind Tre Italy customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Apr 7, 03:36 PDT

SMS Delivery Delays to Entel Network in Chile

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Entel Network in Chile. This incident has been resolved.
Apr 16, 15:39 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to Entel Network In Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 16, 10:46 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to Entel Network In Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 16, 06:54 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Entel Network In Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 04:54 PDT

Investigating - We are still experiencing SMS delivery delays when sending messages to Entel Network In Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 03:59 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Entel Network In Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 00:10 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Entel Network In Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 15, 23:20 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - Please be informed that activity has been cancelled.
Apr 16, 13:52 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 16 April 2025 at 22:00 PDT until 17 April 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to T-Mobile United States handsets when sending via long codes and short codes.
Apr 15, 03:16 PDT

Automated Alert: No Customer Impact

Resolved - We have fully investigated the ticket submission in Console experiencing slowness issue triggered by our automated alert, and it was determined that there is no customer impact. All systems are operational.
Apr 16, 07:40 PDT

Investigating - We are currently seeing ticket submission in Console experiencing slowness. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 07:09 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 16, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 23:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting an emergency maintenance from 15 April 2025 at 23:00 PDT until 16 April 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Apr 11, 15:01 PDT

Apr 15, 2025

Call Failures From Subscribers to Twilio Phone Numbers in Greece and Poland.

Resolved - We are no longer experiencing call failures for Twilio phone numbers in Greece and Poland. This incident has been resolved.
Apr 15, 22:48 PDT

Monitoring - We are observing recovery in call failures for Twilio phone numbers in Greece and Poland. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 15, 20:58 PDT

Update - We are observing call failures to Twilio phone numbers in Greece and Poland. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2hours or as soon as more information becomes available.
Apr 15, 18:30 PDT

Investigating - We are observing call failures to Twilio phone numbers in Greece. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 15, 17:32 PDT

Russia SMS Carrier Maintenance - MTS

Completed - The scheduled maintenance has been completed.
Apr 15, 22:25 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 14:00 PDT

Scheduled - The MTS network in Russia is conducting an emergency maintenance from 15 April 2025 at 14:00 PDT until 15 April 2025 at 22:25 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 15, 08:12 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Apr 15, 20:05 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 16:00 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 15 April 2025 at 16:00 PDT until 15 April 2025 at 20:05 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 15, 07:00 PDT

Malaysia SMS Carrier Maintenance - U Mobile

Completed - The scheduled maintenance has been completed.
Apr 15, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 13:01 PDT

Scheduled - The U Mobile network in Malaysia is conducting an emergency maintenance from 15 April 2025 at 13:00 PDT until 15 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to U Mobile Malaysia handsets when sending via long codes and short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 15, 07:03 PDT

France SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 15, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 13:00 PDT

Scheduled - Our SMS carrier partner in France is conducting a planned maintenance from 15 April 2025 at 13:00 PDT until 15 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets via subset of France long codes.
Apr 9, 08:29 PDT

Malaysia SMS Carrier Maintenance - Maxis

Completed - The scheduled maintenance has been completed.
Apr 15, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 09:00 PDT

Scheduled - The Maxis network in Malaysia is conducting a planned maintenance from 15 April 2025 at 09:00 PDT until 15 April 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Maxis Malaysia handsets when sending via long codes and short codes.
Apr 11, 07:56 PDT

Degradation to Multiple Twilio Services

Resolved - The issue with Taskrouter 5xx errors has been resolved and Taskrouter APIs is operating normally at this time.
Apr 15, 13:25 PDT

Update - We are continuing to monitor for any further issues.
Apr 15, 11:20 PDT

Update - Degradation to Multiple Twilio Services. These errors have ceased, and there is currently no impact on customers. During this time customers may have experienced call failures. Our engineering team has been notified and is actively investigating the issue. We will provide updates in 1 hour or as soon as more information becomes available.
Apr 15, 11:19 PDT

Update - The TaskRouter APIs experienced a brief period of 5xx errors. These errors have ceased, and there is currently no impact on customers. During this time customers may have experienced call failures. Our engineering team has been notified and is actively investigating the issue. We will provide updates in 1 hour or as soon as more information becomes available.
Apr 15, 10:47 PDT

Update - We are continuing to monitor for any further issues.
Apr 15, 08:50 PDT

Monitoring - The TaskRouter APIs experienced a brief period of 5xx errors. These errors have ceased, and there is currently no impact on customers. During this time customers may have experienced call failures. Our engineering team has been notified and is actively investigating the issue. We will provide updates as soon as more information becomes available.
Apr 15, 08:39 PDT

Investigating - Taskrouter APIs briefly resulted in 5xx errors from rest proxy. Errors are no longer occurring and customers are not impacted at this time. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 15, 08:17 PDT

Inbound Call Failures to Twilio Phone Numbers in Korea

Resolved - The issue affecting inbound calls to Twilio phone numbers in Korea has been resolved, and the service is functioning normally at this time.
Apr 15, 13:19 PDT

Monitoring - We have started seeing recovery for inbound calls to Twilio phone numbers into Korea. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 15, 12:55 PDT

Update - We are continuing to experience inbound call failures to Twilio phone numbers in Korea. We expect to provide another update in 16 hours or as soon as more information becomes available.
Apr 15, 10:27 PDT

Update - We are continuing to experience inbound call failures to Twilio phone numbers in Korea. We expect to provide another update in 8 hours or as soon as more information becomes available.
Apr 15, 02:42 PDT

Update - We are continuing to experience inbound call failures to Twilio phone numbers in Korea. We expect to provide another update in 4 hours or as soon as more information becomes available.
Apr 14, 22:54 PDT

Update - We are continuing to experience inbound call failures to Twilio phone numbers in Korea. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 20:54 PDT

Update - We are investigating the issue where inbound calls to Twilio phone numbers in Korea are failing. We expect to provide another update in 1 hour or as soon as more information becomes available
Apr 14, 19:53 PDT

Investigating - Our monitoring systems have detected a potential issue for inbound call failures to Twilio phone numbers in Korea. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 14, 19:43 PDT

Issue in Trust Hub

Resolved - We have detected an issue with Trust Hub that has been resolved. Between 10:33 AM PT and 11:09 AM PT, customers may have been unable unable to perform account upgrades or sign up for products that require regulatory compliance, such as Phone Numbers. This issue has been resolved.
Apr 15, 11:02 PDT

SMS Delivery Failures To Multiple Networks In Mexico Via A Subset Of Twilio Numbers

Resolved - The issue affecting intermittent SMS Delivery Failures To Multiple Networks In Mexico Via A Subset Of Twilio Numbers has been resolved, and the service is functioning normally at this time.
Apr 15, 10:59 PDT

Monitoring - We have started seeing recovery for intermittent SMS Delivery Failures To Multiple Networks In Mexico Via A Subset Of Twilio Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 15, 09:15 PDT

Identified - The issue causing intermittent SMS Delivery Failures To Multiple Networks In Mexico Via A Subset Of Twilio Numbers has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 15, 08:00 PDT

Investigating - Our monitoring systems have detected a potential issue SMS Delivery Failures To Multiple Networks In Mexico Via A Subset Of Twilio Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 15, 07:56 PDT

SMS Delivery Report Delays to Claro in Dominican Republic

Resolved - The issue affecting intermittent SMS Delivery Report Delays to Claro in Dominican Republic has been resolved, and the service is functioning normally at this time.
Apr 15, 10:29 PDT

Monitoring - We have started seeing recovery for intermittent SMS Delivery Report Delays to Claro in Dominican Republic. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Apr 15, 08:08 PDT

Identified - The issue causing intermittent SMS Delivery Report Delays to Claro in Dominican Republic has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 15, 06:53 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Report Delays to Claro in Dominican Republic. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 15, 06:46 PDT

Automated Alert: No Customer Impact Voice Calls causing 5XX errors

Resolved - We have fully investigated the Voice Calls causing 5XX errors issue triggered by our automated alert, and it was determined that there is no customer impact. All systems are operational.
Apr 15, 08:31 PDT

Investigating - Our monitoring systems have detected a potential issue with Voice Calls causing 5XX errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 15, 07:38 PDT

SMS Delivery Delays to Verizon Wireless in United States of America Via Subset of Shortcode

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Verizon Wireless in United States of America via subset of shortcode. This incident has been resolved.
Apr 15, 04:22 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Verizon Wireless in United States of America via subset of shortcode. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 15, 02:36 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Verizon Wireless in United States of America via subset of shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 15, 00:50 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Verizon Wireless in United States of America via subset of shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 15, 00:02 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 15, 03:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 23:01 PDT

Scheduled - Our SMS carrier partner in the United States is conducting an emergency maintenance from 14 April 2025 at 23:00 PDT until 15 April 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.
Apr 11, 15:02 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 15, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 23:00 PDT

Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 14 April 2025 at 23:00 PDT until 15 April 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.
Apr 3, 22:03 PDT

Apr 14, 2025

Delivery report delay to A1 network in Serbia via a subset of Alphanumeric sender ID's

Resolved - We are no longer experiencing delivery report delays when sending to A1 Network in Serbia. This incident has been resolved.
Apr 14, 23:39 PDT

Update - We are continuing to observe a recovery in delivery report delays when sending to A1 Network in Serbia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 21:39 PDT

Monitoring - We are observing recovery in delivery report delays when sending to A1 Network in Serbia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 19:39 PDT

Update - We are experiencing SMS delivery delays when sending messages to A1 Network in Serbia Vi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 17:39 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to A1 Network in Serbia Vi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 16:32 PDT

SMS Delivery Delays and Failures to Liberty Mobile Network in Puerto Rico

Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Liberty Mobile Network in Puerto Rico. This incident has been resolved. `
Apr 14, 23:15 PDT

Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Liberty Mobile Network in Puerto Rico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 21:15 PDT

Update - We are continuing to experience SMS delivery delays and failures to Liberty Mobile Network in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 19:15 PDT

Investigating - We are experiencing SMS delivery delays and failures to Liberty Mobile Network in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 18:15 PDT

United States Account Security Carrier Partner Maintenance - Verizon Wireless

Completed - This maintenance below has been re-scheduled by our service partner
We will notify you on the updated maintenance.
Apr 14, 17:52 PDT

Scheduled - Our carrier partner Verizon Wireless United States is conducting a planned maintenance from 14 April 2025 at 21:00 PDT until 15 April 2025 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for Verizon Wireless United States customers.

Impacted Product: Verify Silent Network Auth

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 14, 12:04 PDT

Intermittent Meta Template Category Events Failing

Resolved - The issue with Meta Content Template Category Events has been resolved.
Apr 14, 17:08 PDT

Monitoring - The issue with Meta Content Template Category Events has been resolved. We will be monitoring for the next 30 minutes to ensure that the issue has been properly corrected.
Apr 14, 16:16 PDT

Update - Our engineers have identified the issue with Meta Content Template Category Events and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 15:36 PDT

Identified - Our engineers have identified the issue with Meta Content Template Category Events and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 14:34 PDT

Update - We are investigating intermittent Meta Templates Category Events failing. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 13:28 PDT

Investigating - We've become aware of a potential issue with Meta Content Template Category Events. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 14, 13:09 PDT

Russia SMS Carrier Maintenance - New Mobile Communications LLC

Completed - The scheduled maintenance has been completed.
Apr 14, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 13:00 PDT

Scheduled - The New Mobile Communications LLC network in Russia is conducting a planned maintenance from 14 April 2025 at 13:00 PDT until 14 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to New Mobile Communications LLC Russia handsets.
Apr 11, 07:01 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Apr 14, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 14:00 PDT

Scheduled - The Beeline network in Russia is conducting an emergency maintenance from 14 April 2025 at 14:00 PDT until 14 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets when sending via long codes and short codes.
Apr 11, 07:55 PDT

Kuwait SMS Carrier Maintenance - Zain

Completed - The scheduled maintenance has been completed.
Apr 14, 16:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 14:01 PDT

Scheduled - The Zain network in Kuwait is conducting a planned maintenance from 14 April 2025 at 14:00 PDT until 14 April 2025 at 16:01 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Zain Kuwait handsets.
Apr 10, 14:52 PDT

Japan SMS Carrier Maintenance - KDDI

Completed - The scheduled maintenance has been completed.
Apr 14, 13:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 12:00 PDT

Scheduled - The KDDI network in Japan is conducting a planned maintenance from 14 April 2025 at 12:00 PDT until 14 April 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from KDDI Japan handsets.
Apr 8, 05:04 PDT

SMS Delivery Delays to 9mobile in Nigeria.

Resolved - The issue affecting intermittent SMS Delivery Delays to 9mobile in Nigeria has been resolved, and the service is functioning normally at this time.
Apr 14, 12:20 PDT

Monitoring - We have started seeing recovery for intermittent SMS Delivery Delays to 9mobile in Nigeria. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2h or as soon as more information becomes available.
Apr 14, 09:09 PDT

Investigating - Our monitoring systems have detected a potential issue SMS Delivery Delays to 9mobile in Nigeria. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 14, 07:16 PDT

SMS Delivery Failure To Multiple US Networks Via a Subset of Short Codes

Resolved - We have experienced SMS Delivery Degradation for 20 minutes between Apr 14, 10:05 am – Apr 14, 10:25 am Pacific Time. During this period of time customers may have experienced SMS Delivery Failure To Multiple US Networks Via a Subset of Short Codes. The issue has now been resolved.
Apr 14, 11:57 PDT

Flex Billing model change is broken for trial accounts.

Resolved - The issue affecting Flex Billing model change broken for trial accounts. Has been resolved, and the service is functioning normally at this time.
Apr 14, 10:27 PDT

Investigating - Our monitoring systems have detected a potential issue with Flex Billing model change is broken for trial accounts. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 14, 07:05 PDT

SMS Delivery Delays to Djibouti Telecom Network In Djibouti.

Resolved - The issue affecting intermittent sending messages to Djibouti Telecom Network In Djibouti has been resolved, and the service is functioning normally at this time.
Apr 14, 06:34 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Djibouti Telecom Network In Djibouti. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 04:39 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Djibouti Telecom Network In Djibouti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 02:49 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Djibouti Telecom Network In Djibouti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 02:01 PDT

AccSec UK API Error

Resolved - The issue causing errors with AccSec UK API Error has been resolved and the service is functioning normally at this time.
Apr 14, 05:35 PDT

Monitoring - We have started seeing recovery for errors with Accsec UK API Error. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 03:48 PDT

Update - We are experiencing errors with Accsec UK API Error. We expect to provide another update in 2 hours or as soon as more information becomes available
Apr 14, 01:55 PDT

Update - We are experiencing errors with Accsec UK API Error. We expect to provide another update in 2 hours or as soon as more information becomes available
Apr 14, 01:53 PDT

Update - We are experiencing errors with Accsec UK API Error. We expect to provide another update in 1 hour or as soon as more information becomes available
Apr 14, 01:25 PDT

Investigating - Our monitoring systems have detected a potential issue Accsec UK API Error. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 14, 01:07 PDT

SMS Delivery Failures to Safaricom in Ethiopia

Resolved - We are no longer experiencing SMS delivery failures to Safaricom in Ethiopia. This incident has been resolved.
Apr 14, 03:25 PDT

Monitoring - We are observing successful SMS delivery to Safaricom in Ethiopia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 01:34 PDT

Update - We are continuing to experience SMS delivery failure to Safaricom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Apr 13, 21:42 PDT

Update - We are continuing to experience SMS delivery failure to Safaricom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 13, 19:45 PDT

Investigating - We are experiencing SMS delivery failures to Safaricom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 13, 18:48 PDT

Brazil SMS Carrier Maintenance - TIM

Completed - The scheduled maintenance has been completed.
Apr 14, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 20:00 PDT

Scheduled - The TIM network in Brazil is conducting a planned maintenance from 13 April 2025 at 20:00 PDT until 14 April 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to TIM Brazil handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 13, 06:37 PDT

Apr 13, 2025

United Kingdom Account Security Carrier Partner Maintenance - EE

Completed - The scheduled maintenance has been completed.
Apr 13, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 14:00 PDT

Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 13 April 2025 at 14:00 PDT until 13 April 2025 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Apr 9, 12:24 PDT

AccSec-Identity AT&T | US API Errors

Resolved - The issue causing errors with AccSec - US API has been resolved, and the service is functioning normally at this time.
Apr 13, 16:03 PDT

Update - We are still seeing recovery for intermittent errors with AccSec - US API. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 13, 14:13 PDT

Monitoring - We have started seeing recovery for intermittent errors with AccSec - US API. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 13, 12:20 PDT

Update - We are continuing to experience errors with the AccSec - US API. We expect to provide an update in 2 hours or as soon as more information is available.
Apr 13, 11:09 PDT

Investigating - We are experiencing errors with AccSec - US API. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 13, 10:10 PDT

Monitoring - We have started seeing recovery for intermittent errors with the AccSec - US API over the past hour. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 13, 08:09 PDT

Update - We are continuing to experience errors with the AccSec - US API. We expect to provide an update in 4 hours or as soon as more information is available.
Apr 13, 06:22 PDT

Update - We continue to experience errors with AccSec - US API. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 13, 04:22 PDT

Investigating - We are experiencing errors with AccSec - US API. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 13, 03:29 PDT

MMS delivery delays to multiple networks in Australia

Resolved - We are no longer experiencing MMS delivery delays when sending messages to multiple networks in Australia. This incident has been resolved.
Apr 13, 12:16 PDT

Monitoring - We are observing recovery in MMS delivery delays when sending messages to multiple networks in Australia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 13, 10:26 PDT

Update - We continue to experience MMS delivery delays when sending messages to multiple network in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Apr 13, 03:33 PDT

Update - We continue to experience MMS delivery delays when sending messages to multiple network in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Apr 12, 11:45 PDT

Update - We continue to experience MMS delivery delays when sending messages to multiple network in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 12, 03:46 PDT

Update - We continue to experience MMS delivery delays when sending messages to multiple network in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 11, 23:45 PDT

Update - We are still experiencing MMS delivery delays when sending messages to multiple network in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2hours or as soon as more information becomes available.
Apr 11, 21:58 PDT

Investigating - We are experiencing MMS delivery delays when sending messages to multiple network in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1hr or as soon as more information becomes available.
Apr 11, 21:14 PDT

SMS Delivery Failures to Cingular Wireless (AT&T) in United States of America

Resolved - We are no longer experiencing SMS delivery failures to Cingular Wireless (AT&T) in United States of America. This incident has been resolved.
Apr 13, 06:49 PDT

Monitoring - We are observing successful SMS delivery to Cingular Wireless (AT&T) in United States of America. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 13, 04:52 PDT

Update - We continue to experience SMS delivery failures to Cingular Wireless (AT&T) in United States of America. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 13, 03:34 PDT

Investigating - We are experiencing SMS delivery failures to Cingular Wireless (AT&T) in United States of America. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 13, 02:39 PDT

SMS Delivery Delays to Telefonica in Colombia

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica in Colombia. This incident has been resolved.
Apr 13, 02:23 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to Telefonica in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 13, 00:32 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 12, 22:40 PDT

Update - We are continuing to investigate the issue with SMS delivery delays when sending messages to Telefonica in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 12, 15:45 PDT

Update - We are continuing to investigate the issue with SMS delivery delays when sending messages to Telefonica in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 12, 11:56 PDT

Update - We are continuing to investigate the issue with SMS delivery delays when sending messages to Telefonica in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 12, 10:09 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 12, 09:11 PDT

Apr 12, 2025

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Apr 12, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 15:15 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 12 April 2025 at 15:15 PDT until 12 April 2025 at 20:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Legacy Identity MatchAndAttributes
Apr 11, 07:13 PDT

SMS Delivery Report Delays to MTN Network in Nigeria

Resolved - We are no longer experiencing SMS delivery report delays when sending messages to MTN Network in Nigeria. This incident has been resolved.
Apr 12, 18:28 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to MTN Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 12, 17:53 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 12, 15:56 PDT

Update - We are experiencing SMS delivery delays when sending messages to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 12, 13:55 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 12, 13:08 PDT

Error 30036 on SMS and RCS Verifications With Twilio Verify

Resolved - We are no longer observing 30036 errors on SMS and RCS verifications with Verify for a subset of customers. This incident has been resolved and this is operating normally at this time.
Apr 12, 13:45 PDT

Monitoring - We have started seeing recovery for 30036 errors on SMS and RCS verifications with Verify for a subset of customers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 12, 11:42 PDT

Update - We are continuing to investigate the 30036 errors on SMS and RCS verifications with Verify for a subset of customers. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 12, 10:49 PDT

Update - We are investigating 30036 errors on SMS and RCS verifications with Verify for a subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 12, 10:06 PDT

Investigating - Our monitoring systems have detected a potential issue with Twilio Verify. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 12, 09:52 PDT

SMS Delivery Delays to Verizon Wireless in United States of America via Subset of Shortcodes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Verizon Wireless in United States of America via Subset of Shortcodes. This incident has been resolved.
Apr 12, 13:41 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Verizon Wireless in United States of America via Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 12, 12:51 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Verizon Wireless in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 12, 12:01 PDT

Apr 11, 2025

Uganda SMS Carrier Maintenance - MTN

Completed - The scheduled maintenance has been completed.
Apr 11, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 14:00 PDT

Scheduled - The MTN network in Uganda is conducting an emergency maintenance from 11 April 2025 at 14:00 PDT until 11 April 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTN Uganda handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 11, 11:03 PDT

Gather Speech Recognition Returning English (en-US) Results When Language Hebrew (he-IL) Specified

Resolved - The issue where Gather speech recognition results are returned in the the English language (en-US) when the Hebrew language (he-IL) has been resolved and Gather speech recognition is operating normally at this time.
Apr 11, 17:49 PDT

Update - Our engineering team continues to work on a change to bring both languages back to an operational state. The recommended workaround is to use the (iw-IL) language for now. We expect to have another update within 8 hours.
Apr 11, 11:22 PDT

Update - We have reinstated the original functionality where specifying (he-IL) language is not operational. The recommended workaround is to use the (iw-IL) language for now. Our engineering team is working on a change to bring both languages back to an operational state. We are reverting the status of this incident to investigating until our next update. We expect to have an update at 12:00 Pacific time on April 11th.
Apr 10, 20:15 PDT

Update - We are observing recovery from the issue where Gather speech recognition results are returned in the English language (en-US) when the Hebrew language (he-IL) is specified. If affected customers changed the specified language to iw-IL in response to this issue, they should revert the specified language back to he-IL. We expect to provide another update in 1 hours or as soon as more information is available.
Apr 10, 19:10 PDT

Monitoring - We are observing recovery from the issue where Gather speech recognition results are returned in the English language (en-US) when the Hebrew language (he-IL) is specified. If affected customers changed the specified language to iw-IL in response to this issue, they should revert the specified language back to he-IL. We expect to provide another update in 2 hours or as soon as more information is available.
Apr 10, 17:11 PDT

Update - We are currently investigating an issue where Gather speech recognition results are returned in the the English language (en-US) when the Hebrew language (he-IL) is specified. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Apr 10, 16:11 PDT

Investigating - We've become aware of a potential issue with speech recognition returning English (en-US) results when language Hebrew (he-IL) is specified. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 10, 16:03 PDT

SMS Delivery Delays to Appalachian Wireless in United States of America

Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Appalachian Wireless network in the United States of America. This incident has been resolved.
Apr 11, 15:39 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Appalachian Wireless network in the United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 11, 13:06 PDT

Update - We continue to experience SMS delivery delays when sending messages to the Appalachian Wireless network in the United States of America. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Apr 11, 07:40 PDT

Update - We are experiencing SMS delivery delays when sending messages to the Appalachian Wireless network in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 10, 23:47 PDT

Update - We are experiencing SMS delivery delays when sending messages to the Appalachian Wireless network in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 10, 20:04 PDT

Update - We are experiencing SMS delivery delays when sending messages to the Appalachian Wireless network in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 18:07 PDT

Update - We are experiencing SMS delivery delays when sending messages to the Appalachian Wireless network in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Apr 10, 17:14 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Appalachian Wireless in the United States of America . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 10, 17:08 PDT

Meta Template Approval Webhook Delivery Failure

Resolved - A bug in Meta's system that was causing a delay in template status change events has been resolved, and template status change events are operating normally at this time.
Apr 11, 12:39 PDT

Monitoring - A bug in Meta's system that was causing a delay in template status change events has been resolved. However, customers that submitted templates while this bug was active may still see discrepancies with the status of their templates. Twilio engineers are still working to ensure templates submitted prior to this issue being resolved are synchronized with Meta. We expect to provide another update in 24 hours.
Apr 10, 16:45 PDT

Update - There is currently a bug in Meta's systems that is causing a delay in template status change event delivery. There will be a delay for the time it takes for a template approval to be reflected in Twilio's systems. Customers may see a discrepancy in the template status between Meta and Twilio during this delay. Twilio will continue to monitor the situation while Meta resolves the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Apr 9, 16:44 PDT

Update - There is currently a bug in Meta's systems that is causing a delay in template status change event delivery. There will be a delay for the time it takes for a template approval to be reflected in Twilio's systems. Customers may see a discrepancy in the template status between Meta and Twilio during this delay. Twilio will continue to monitor the situation while Meta resolves the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Apr 9, 00:44 PDT

Update - There is currently a bug in Meta's systems that is causing a delay in template status change event delivery. There will be a delay for the time it takes for a template approval to be reflected in Twilio's systems. Customers may see a discrepancy in the template status between Meta and Twilio during this delay. Twilio will continue to monitor the situation while Meta resolves the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 8, 17:43 PDT

Update - There is currently a bug in Meta's systems that is causing a delay in template status change event delivery. There will be a delay for the time it takes for a template approval to be reflected in Twilio's systems. Customers may see a discrepancy in the template status between Meta and Twilio during this delay. Twilio will continue to monitor the situation while Meta resolves the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 8, 13:49 PDT

Update - There is currently a bug in Meta's systems that is causing a delay in template status change event delivery. There will be a delay for the time it takes for a template approval to be reflected in Twilio's systems. Customers may see a discrepancy in the template status between Meta and Twilio during this delay. Twilio will continue to monitor the situation while Meta resolves the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 8, 11:49 PDT

Update - There is currently a bug in Meta's systems that is causing a delay in template status change event delivery. There will be a delay for the time it takes for a template approval to be reflected in Twilio's systems. Customers may see a discrepancy in the template status between Meta and Twilio during this delay. Twilio will continue to monitor the situation while Meta resolves the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 8, 10:50 PDT

Investigating - There is currently a bug in Meta's systems that is causing a delay in template status change event delivery. There will be a delay for the time it takes for a template approval to be reflected in Twilio's systems. Customers may see a discrepancy in the template status between Meta and Twilio during this delay. Twilio will continue to monitor the situation while Meta resolves the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 8, 10:48 PDT

Apr 10, 2025

SMS Delivery Report Delays to Entel Network in Peru

Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Entel network in Peru. This incident has been resolved.
Apr 10, 21:34 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Entel network in Peru. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 19:41 PDT

Update - We continue to investigate the issue causing delays in receiving message delivery reports when sending SMS to the Entel network in Peru. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 17:50 PDT

Update - We are experiencing delays in receiving message delivery reports when sending SMS to the Entel network in Peru. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 10, 16:51 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS delivery report delays to the Entel network in Peru. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 10, 16:50 PDT

Kuwait SMS Carrier Maintenance - Wataniya

Completed - The scheduled maintenance has been completed.
Apr 10, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 16:01 PDT

Scheduled - The Wataniya network in Kuwait is conducting a planned maintenance from 10 April 2025 at 16:00 PDT until 10 April 2025 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Wataniya Kuwait handsets.
Apr 8, 14:50 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Apr 10, 20:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 15:15 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 10 April 2025 at 15:15 PDT until 10 April 2025 at 20:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Legacy Identity MatchAndAttributes
Apr 9, 01:26 PDT

Ukraine SMS Carrier Maintenance - life:)

Completed - The scheduled maintenance has been completed.
Apr 10, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 14:00 PDT

Scheduled - The life:) network in Ukraine is conducting a planned maintenance from 10 April 2025 at 14:00 PDT until 10 April 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to life:) Ukraine handsets.
Apr 8, 08:34 PDT

Call Quality Issues to a Subset Of Mexico Phone Numbers

Resolved - The issue causing poor call quality on outbound calls to a subset of Mexico phone numbers has been resolved, and the service is functioning normally at this time.
Apr 10, 17:57 PDT

Update - We continue to observe recovery from poor call quality on outbound calls to a subset of Mexico phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 15:57 PDT

Monitoring - We are observing recovery from poor call quality on outbound calls to a subset of Mexico phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 13:57 PDT

Update - We are observing poor call quality on outbound calls to a subset of Mexico phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 10, 13:17 PDT

Investigating - Our monitoring systems have detected a potential issue with poor call quality on outbound calls to a subset of Mexico phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 10, 13:14 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Apr 10, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 14:00 PDT

Scheduled - The Beeline network in Russia is conducting an emergency maintenance from 10 April 2025 at 14:00 PDT until 10 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 10, 04:06 PDT

Russia SMS Carrier Maintenance - MegaFon and Yota

Completed - The scheduled maintenance has been completed.
Apr 10, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 13:00 PDT

Scheduled - The MegaFon and Yota networks in Russia are conducting a planned maintenance from 10 April 2025 at 13:00 PDT until 10 April 2025 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon and Yota Russia handsets.
Apr 8, 12:26 PDT

SMS Delivery Delays to Algar Telecom (CTBC) in Brazil

Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Algar Telecom (CTBC) network in Brazil. This incident has been resolved.
Apr 10, 15:54 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Algar Telecom (CTBC) network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 13:54 PDT

Update - We are experiencing SMS delivery delays when sending messages to the Algar Telecom (CTBC) network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 10, 12:54 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to the Algar Telecom (CTBC) network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 10, 12:53 PDT

MMS Scheduled Media Deletions Failing

Resolved - We are no longer experiencing MMS media deletion failures. This incident has been resolved.
Apr 10, 15:44 PDT

Update - We are observing recovery from the issue causing MMS media deletion failures. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 13:44 PDT

Update - We are investigating an issue causing MMS media deletions to fail for customer accounts with the privacy-based account flag enabled. Deletion failures have been occurring since 9:22 AM PT. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 10, 12:44 PDT

Investigating - Our monitoring systems have detected a potential issue with MMS media deletions. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 10, 12:32 PDT

SMS Delivery Delays to AT&T Mexico Network in Mexico

Resolved - We are no longer experiencing SMS delivery delays when sending messages to the AT&T Mexico network in Mexico. This incident has been resolved.
Apr 10, 14:59 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to the AT&T Mexico network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 12:59 PDT

Update - We keep experiencing SMS delivery delays when sending messages to AT&T Network Mexico in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 10:59 PDT

Update - We are experiencing SMS delivery delays when sending messages to AT&T Network Mexico in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 10, 09:59 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to AT&T Mexico in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 10, 09:54 PDT

SMS Character Encoding Issue for Korean, Arabic, and Spanish to a Subset of Small Networks in the US via a Subset of Short Codes

Resolved - We are no longer experiencing messages in Korean, Arabic, and Spanish languages showing question marks in place of special accent characters for these languages when sending SMS to T-Mobile, Verizon and small networks in the US via subset of shortcodes. This incident has been resolved.
Apr 10, 13:41 PDT

Monitoring - We are observing recovery in Korean, Arabic, and Spanish languages showing question marks in place of special accent characters for these languages when sending SMS to T-Mobile, Verizon and small networks in the US via subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 11:41 PDT

Update - We keep experiencing messages in Korean, Arabic, and Spanish languages showing question marks in place of special accent characters for these languages when sending SMS to T-Mobile, Verizon and small networks in the US via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Apr 10, 08:14 PDT

Update - We are continuing to experience messages in Korean, Arabic, and Spanish languages showing question marks in place of special accent characters for these languages when sending SMS to T-Mobile, Verizon and small networks in the US via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 10, 00:21 PDT

Update - We are continuing to experience messages in Korean, Arabic, and Spanish languages showing question marks in place of special accent characters for these languages when sending SMS to T-Mobile, Verizon and small networks in the US via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 9, 20:20 PDT

Update - We have identified messages in Korean, Arabic, and Spanish languages showing question marks in place of special accent characters for these languages when sending SMS to T-Mobile, Verizon and small networks in the US via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 9, 18:20 PDT

Update - We are removing the 'SMS, Middle East and Africa' and 'SMS, APAC' components from this incident, as those components are not impacted. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 17:20 PDT

Update - We have identified messages in Korean, Arabic, and Spanish languages are showing question marks in place of special accent characters for these languages when sending SMS to a subset of small networks in the US via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 17:02 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS character encoding for Korean, Arabic, and Spanish to a subset of small networks in the US via subset of short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 9, 16:54 PDT

SMS Delivery Delays to Claro Network in Brazil

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro network in Brazil. This incident has been resolved.
Apr 10, 10:14 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 08:18 PDT

Update - We are experiencing SMS delivery delays when sending messages to Claro network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 10, 07:23 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Claro network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 10, 07:15 PDT

SMS Delivery Report Delays to C-Spire in United States of America via subset of Shortcodes and TollFree Numbers

Resolved - We are no longer experiencing SMS delivery delays when sending messages to C-Spire in the United States of America via a subset of Shortcodes and TollFree Numbers. This incident has been resolved.
Apr 10, 10:07 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to C-Spire in the United States of America via a subset of Shortcodes and TollFree Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 10, 09:01 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to C-Spire in the United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 08:11 PDT

Update - We keep experiencing SMS delivery report delays when sending messages to C-Spire in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 08:06 PDT

Update - We are experiencing SMS delivery report delays when sending messages to C-Spire in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 10, 07:08 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays in United States. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 10, 06:57 PDT

Singapore SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 10, 08:13 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 05:00 PDT

Scheduled - Our SMS carrier partner in Singapore is conducting a planned maintenance from 10 April 2025 at 05:00 PDT until 10 April 2025 at 08:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Singapore handsets via subset of Singapore short codes.
Mar 27, 18:05 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Apr 10, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 22:00 PDT

Scheduled - A subset of small networks in the US are conducting an emergency maintenance from 09 April 2025 at 22:00 PDT until 10 April 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Apr 5, 00:46 PDT

SMS Delivery Delays and Failures to Cingular Wireless AT&T in US Over a Subset of Longcodes.

Resolved - Twilio SMS was degraded for 5 minutes between 12:30 and 12:35 Pacific Time on 04/10/2025. During this period of time customers may have experienced SMS delivery delays and failures to Cingular Wireless AT&T in the US Over a subset of longcodes. The issue has now been resolved.
Apr 10, 01:44 PDT

Apr 9, 2025

SMS Delivery Delays to Algar Telecom (CTBC) in Brazil

Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Algar Telecom (CTBC) network in Brazil. This incident has been resolved.
Apr 9, 23:33 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to the Algar Telecom (CTBC) network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 9, 20:52 PDT

Update - We are experiencing SMS delivery delays when sending messages to the Algar Telecom (CTBC) network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 9, 18:52 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to the Algar Telecom (CTBC) network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 9, 17:52 PDT

Costa Rica SMS Carrier Maintenance - Kolbi

Completed - The scheduled maintenance has been completed.
Apr 9, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 19:00 PDT

Scheduled - The Kolbi network in Costa Rica is conducting a planned maintenance from 09 April 2025 at 19:00 PDT until 09 April 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Kolbi Costa Rica handsets.
Mar 28, 08:35 PDT

SMS Delivery Delays to MTN in Nigeria

Resolved - We are no longer experiencing SMS delivery delays when sending messages to the MTN network in Nigeria. This incident has been resolved.
Apr 9, 17:17 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to the MTN network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 9, 15:17 PDT

Update - We continue to investigate the issue causing SMS delivery delays when sending messages to the MTN network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 9, 13:17 PDT

Update - We are experiencing SMS delivery delays when sending messages to the MTN network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 12:17 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to MTN in Nigeria. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 9, 12:13 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Apr 9, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 14:00 PDT

Scheduled - The Beeline network in Russia is conducting an emergency maintenance from 09 April 2025 at 14:00 PDT until 09 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Apr 7, 08:23 PDT

SMS Delivery Delays to Brisanet Network in Brazil

Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Brisanet network in Brazil. This incident has been resolved.
Apr 9, 16:56 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Brisanet network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 9, 14:55 PDT

Update - We continue to experience SMS Delivery Delays to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 9, 12:55 PDT

Update - We are experiencing SMS Delivery Delays to Brisanet Network in Brazil Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 11:55 PDT

Investigating - Our monitoring systems have detected a potential issue eith SMS delivery delays to Brisanet Network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 9, 11:49 PDT

SMS Delivery Delays to Airtel in Uganda

Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Airtel network in Uganda. This incident has been resolved.
Apr 9, 14:10 PDT

Monitoring - We are observing recovery from the issue causing SMS delivery delays when sending messages to Airtel in Uganda. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 9, 12:10 PDT

Update - We are experiencing SMS delivery delays when sending messages to Airtel in Uganda. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 9, 10:10 PDT

Update - We are experiencing SMS delivery delays when sending messages to Airtel in Uganda. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 09:06 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Airtel in Uganda. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 9, 09:01 PDT

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV

Completed - The scheduled maintenance has been completed.
Apr 9, 14:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 11:20 PDT

Scheduled - The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 09 April 2025 at 11:20 PDT until 09 April 2025 at 13:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.
Apr 8, 05:05 PDT

Russia SMS Carrier Maintenance - New Mobile Communications LLC

Completed - The scheduled maintenance has been completed.
Apr 9, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 13:00 PDT

Scheduled - The New Mobile Communications LLC network in Russia is conducting a planned maintenance from 09 April 2025 at 13:00 PDT until 09 April 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to New Mobile Communications LLC Russia handsets.
Apr 7, 08:08 PDT

SMS Delivery Delay and Failures To And From Subset of Chile Twilio Numbers

Resolved - We are no longer experiencing SMS delivery delays and failures to and from subset of Chile Twilio numbers. This incident has been resolved.
Apr 9, 11:06 PDT

Monitoring - We are observing recovery in SMS delivery delays and failures to and from subset of Chile Twilio numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 9, 09:09 PDT

Update - We are experiencing SMS delivery delays and failures to and from a subset of Chile Twilio Numbers. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 08:41 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delay and Failures To And From Subset of Chile Twilio Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 9, 08:33 PDT

Outbound SMS Delivery Delays to America Net Network in Brazil

Resolved - We are no longer experiencing SMS delivery delays when sending messages to America Net Network in Brazil. This incident has been resolved.
Apr 9, 06:06 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to America Net Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 9, 04:02 PDT

Update - We are experiencing outbound SMS delivery delays when sending messages to America Net Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 9, 00:56 PDT

Update - We are experiencing outbound SMS delivery delays when sending messages to America Net Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 8, 23:50 PDT

Update - We are experiencing outbound SMS delivery delays when sending messages to America Net Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 8, 22:50 PDT

Investigating - Our monitoring systems have detected a potential issue with outbound SMS delivery delays to America Net Network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 8, 22:42 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 9, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 23:01 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 08 April 2025 at 23:00 PDT until 09 April 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Apr 4, 16:13 PDT

Issues Retrieving and Updating Phone Number Configurations

Resolved - Customers may have faced issues with retrieving and updating Phone Number configurations for 26 minutes between 01:35 and 02:01 Pacific Time on 04/09/2025. The issue has now been resolved.
Apr 9, 02:41 PDT

SMS Delivery Failures and Delays to Cingular Wireless AT&T in the US Over a Subset of Longcodes

Resolved - Twilio SMS was degraded for 6 minutes between 12:25 and 12:31 Pacific Time on 04/09/2025. During this period of time customers may have experienced SMS delivery failures and delays to Cingular Wireless AT&T in the US Over a subset of longcodes. The issue has now been resolved.
Apr 9, 01:43 PDT

United States Account Security Carrier Partner Maintenance - Verizon Wireless

Completed - The scheduled maintenance has been completed.
Apr 9, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 21:00 PDT

Scheduled - Our carrier partner Verizon Wireless United States is conducting a planned maintenance from 08 April 2025 at 21:00 PDT until 09 April 2025 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for Verizon Wireless United States customers.

Impacted Product: Verify Silent Network Auth

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 8, 00:12 PDT

Apr 8, 2025

Netherlands Account Security Carrier Partner Maintenance - KPN

Completed - The scheduled maintenance has been completed.
Apr 8, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 22:00 PDT

Scheduled - Our carrier partner KPN Netherlands is conducting a planned maintenance from 08 April 2025 at 22:00 PDT until 08 April 2025 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for KPN Netherlands customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Apr 3, 22:06 PDT

Apr 7, 2025

No incidents reported.

Apr 6, 2025

No incidents reported.

Related

Scheduled Maintenance

United Kingdom Account Security Carrier Partner Maintenance - Three Apr 21, 2025 14:00-23:30 PDT

Thailand Voice Carrier Partner Maintenance Apr 21, 2025 15:30-19:30 PDT

United States SMS Carrier Maintenance - T-Mobile Apr 21, 2025 22:00 - Apr 22, 2025 04:00 PDT

United States MMS Carrier Partner Maintenance Apr 21, 2025 23:00 - Apr 22, 2025 03:00 PDT

Thailand SMS Carrier Partner Maintenance Apr 22, 2025 13:00-20:00 PDT

Bangladesh SMS Carrier Maintenance - Grameenphone Apr 22, 2025 13:00-20:00 PDT

Pakistan SMS Carrier Maintenance - Telenor Apr 22, 2025 13:00-20:00 PDT

Malaysia SMS Carrier Maintenance - Maxis Apr 23, 2025 09:00-15:00 PDT

Mexico SMS Carrier Maintenance - AT&T Apr 23, 2025 22:00 - Apr 24, 2025 01:00 PDT

Russia SMS Carrier Maintenance - Tele2 Apr 24, 2025 13:00-17:00 PDT

Canada Account Security Service Partner Maintenance Apr 24, 2025 22:00 - Apr 25, 2025 02:00 PDT

Multiple Destination Voice Carrier Partner Maintenance Apr 26, 2025 13:00-21:00 PDT

United States MMS Carrier Partner Maintenance Apr 29, 2025 00:00-03:00 PDT

France SMS Carrier Partner Maintenance Apr 29, 2025 13:00-17:00 PDT

Netherlands SMS Carrier Partner Maintenance Apr 29, 2025 13:00 - May 1, 2025 16:00 PDT

United Kingdom Voice Carrier Partner Maintenance May 1, 2025 13:00-16:00 PDT

United States MMS Carrier Partner Maintenance May 6, 2025 01:00-04:00 PDT

United States MMS Carrier Partner Maintenance May 6, 2025 19:00 - May 7, 2025 02:00 PDT

United States MMS Carrier Partner Maintenance May 7, 2025 01:00-04:00 PDT

Twilio Interconnect Maintenance May 7, 2025 06:00-12:00 PDT

Twilio Voice Maintenance May 7, 2025 06:00-12:00 PDT

United States SMS Carrier Partner Maintenance May 7, 2025 19:00 - May 8, 2025 02:00 PDT

Multiple Destination Voice Carrier Partner Maintenance May 10, 2025 12:00-21:00 PDT

United States SMS Carrier Partner Maintenance May 12, 2025 19:00 - May 13, 2025 02:00 PDT

United States SMS Carrier Partner Maintenance May 14, 2025 19:00 - May 15, 2025 02:00 PDT

Past Incidents

United Kingdom Account Security Carrier Partner Maintenance - Three Apr `21`, `2025` `14:00`-`23:30` PDT

Thailand Voice Carrier Partner Maintenance Apr `21`, `2025` `15:30`-`19:30` PDT

United States SMS Carrier Maintenance - T-Mobile Apr `21`, `2025` `22:00` - Apr `22`, `2025` `04:00` PDT

United States MMS Carrier Partner Maintenance Apr `21`, `2025` `23:00` - Apr `22`, `2025` `03:00` PDT

Thailand SMS Carrier Partner Maintenance Apr `22`, `2025` `13:00`-`20:00` PDT

Bangladesh SMS Carrier Maintenance - Grameenphone Apr `22`, `2025` `13:00`-`20:00` PDT

Pakistan SMS Carrier Maintenance - Telenor Apr `22`, `2025` `13:00`-`20:00` PDT

Malaysia SMS Carrier Maintenance - Maxis Apr `23`, `2025` `09:00`-`15:00` PDT

Mexico SMS Carrier Maintenance - AT&T Apr `23`, `2025` `22:00` - Apr `24`, `2025` `01:00` PDT

Russia SMS Carrier Maintenance - Tele2 Apr `24`, `2025` `13:00`-`17:00` PDT

Canada Account Security Service Partner Maintenance Apr `24`, `2025` `22:00` - Apr `25`, `2025` `02:00` PDT

Multiple Destination Voice Carrier Partner Maintenance Apr `26`, `2025` `13:00`-`21:00` PDT

United States MMS Carrier Partner Maintenance Apr `29`, `2025` `00:00`-`03:00` PDT

France SMS Carrier Partner Maintenance Apr `29`, `2025` `13:00`-`17:00` PDT

Netherlands SMS Carrier Partner Maintenance Apr `29`, `2025` `13:00` - May `1`, `2025` `16:00` PDT

United Kingdom Voice Carrier Partner Maintenance May `1`, `2025` `13:00`-`16:00` PDT

United States MMS Carrier Partner Maintenance May `6`, `2025` `01:00`-`04:00` PDT

United States MMS Carrier Partner Maintenance May `6`, `2025` `19:00` - May `7`, `2025` `02:00` PDT

United States MMS Carrier Partner Maintenance May `7`, `2025` `01:00`-`04:00` PDT

Twilio Interconnect Maintenance May `7`, `2025` `06:00`-`12:00` PDT

Twilio Voice Maintenance May `7`, `2025` `06:00`-`12:00` PDT

United States SMS Carrier Partner Maintenance May `7`, `2025` `19:00` - May `8`, `2025` `02:00` PDT

Multiple Destination Voice Carrier Partner Maintenance May `10`, `2025` `12:00`-`21:00` PDT

United States SMS Carrier Partner Maintenance May `12`, `2025` `19:00` - May `13`, `2025` `02:00` PDT

United States SMS Carrier Partner Maintenance May `14`, `2025` `19:00` - May `15`, `2025` `02:00` PDT