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Issues related to Twilio’s Software

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Issues found outside of Twilio’s Network

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Issues related to Zipwhip's Services

Scheduled maintenance

System Metrics

Call Failures and Dialing Delays to Movistar Network in Venezuela

Update - Our team is still investigating an issue causing call failures and dialing delays to Movistar Network in Venezuela. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jul 11, 2025 - 18:28 PDT

Update - Our team is still investigating an issue causing call failures and dialing delays to Movistar Network in Venezuela. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 11, 2025 - 16:34 PDT

Identified - Our team is investigating an issue causing call failures and dialing delays to Movistar Network in Venezuela. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 11, 2025 - 15:33 PDT

Multiple Destination Voice Carrier Partner Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 2025 - 15:59 PDT

Scheduled - Our Voice carrier partner in India and the United Kingdom is conducting a planned maintenance from 11 July 2025 at 15:59 PDT until 12 July 2025 at 00:00 PDT. During the maintenance window, there could be Intermittent delays to Twilio India and United Kingdom mobile and toll free phone numbers.
Jul 11, 2025 15:59 - Jul 12, 2025 00:00 PDT

On Call Engineers are Investigating an issue

Investigating - Our monitoring systems have detected a potential issue with VirtualAgent TCBT test failures in prod and stage. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 11, 2025 - 15:51 PDT

United States and Canada Twilio SMS and MMS Maintenance

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 08, 2025 - 16:42 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 02, 2025 - 20:00 PDT

Scheduled - Twilio is conducting a series of planned maintenances from 02 July 2025 at 20:00 PDT until 31 July 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.

Note, the maintenance will be carried out on each of the following dates and times:

02 July 2025 at 20:00 PDT until 03 July 2025 at 00:00 PDT

09 July 2025 at 20:00 PDT until 10 July 2025 at 00:00 PDT [CANCELLED]

16 July 2025 at 20:00 PDT until 17 July 2025 at 00:00 PDT

23 July 2025 at 20:00 PDT until 24 July 2025 at 00:00 PDT

30 July 2025 at 20:00 PDT until 31 July 2025 at 00:00 PDT
Jul 2, 2025 20:00 - Jul 31, 2025 00:00 PDT

Uptime over the past 90 days. View historical uptime.

PROGRAMMABLE MESSAGING Operational

90 days ago

100.0 % uptime

Today

MMS Operational

SMS Operational

SMPP Operational

Messaging Channels Operational

Notify Operational

Conversations Operational

Messaging Insights Operational

Messaging Services Operational

Content API Operational

Toll-free verification Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE Operational

90 days ago

100.0 % uptime

Today

PSTN Operational

SIP Interface Operational

Client Web Operational

Client Mobile Operational

Conference Operational

Recording Operational

Queue Operational

Text-to-Speech Operational

Recording Transcriptions Operational

TwiML Operational

Voice Insights Operational

Speech Recognition Operational

Intelligence Operational

Pay Operational

Media Streams Operational

Dialogflow Operational

ConversationRelay Operational

90 days ago

100.0 % uptime

Today

Voice REST API Operational

90 days ago

100.0 % uptime

Today

ACCOUNT SECURITY Operational

Authy 2FA Operational

Verify Operational

Authy App Operational

Lookup Operational

ELASTIC SIP TRUNKING Operational

Origination Operational

Termination Operational

FLEX Operational

Flex Application Platform Operational

TaskRouter Operational

Flex Insights Operational

Flex Agent Desktop Operational

Flex Queue Stats Operational

Flex Teams View Operational

Flex Admin Console Operational

Flex Routing Operational

Flex Conversations Operational

Flex Programmable Chat Operational

Flex Programmable Voice Operational

Proxy Operational

Flex Plugins Operational

Flex Billing Operational

INTERCONNECT Operational

PHONE NUMBERS Operational

PROGRAMMABLE CHAT Operational

PROGRAMMABLE VIDEO Operational

Group Rooms Operational

Peer-to-Peer Rooms Operational

Recordings Operational

Compositions Operational

Network Traversal Service Operational

Go Rooms Operational

Video Insights Operational

PROXY Operational

SERVERLESS Operational

Studio Operational

Functions Operational

Assets Operational

TwiML Bins Operational

Sync Operational

DEVELOPER TOOLS Operational

Console Operational

Event Streams Operational

Debugger & Alarms Operational

Documentation Operational

REST API Operational

Bulk Export Operational

TWILIO PLATFORM Operational

Billing Operational

Customer Support Center Operational

Other Operational

Account Insights Operational

Trust Hub Operational

Organization Operational

CARRIER NETWORK Degraded Performance

SMS Long Code, North America Operational

MMS Long Code, North America Under Maintenance

SMS Short Code, North America Operational

MMS Short Code, North America Under Maintenance

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Under Maintenance

Voice, North America Operational

Voice, Latin America Degraded Performance

SMS, Latin America Operational

Voice, APAC Under Maintenance

SMS, APAC Operational

MMS, APAC Operational

Voice, Europe Under Maintenance

SMS, Europe Operational

Voice, Middle East & Africa Operational

SMS, Middle East & Africa Operational

Verify Silent Network Auth Operational

Lookup Identity Match Operational

Lookup Line Type Intelligence [Legacy API] Operational

Lookup Line Type Intelligence [Twilio API] Operational

Lookup SIM Swap Operational

Legacy Identity MatchAndAttributes Operational

FRONTLINE Operational

Sender ID Operational

90 days ago

100.0 % uptime

Today

ZIPWHIP MESSAGING Under Maintenance

SMS Long Code, North America Operational

MMS Long Code, North America Under Maintenance

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Under Maintenance

ZIPWHIP TOOLS Operational

Zipwhip Provisioner Dashboard and API Operational

Zipwhip Support Ticketing Operational

Toll-Free Verification Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

United Kingdom Account Security Carrier Partner Maintenance - Three Jul `13`, `2025` `08:00`-`21:20` PDT

Our carrier partner Three United Kingdom is conducting a planned maintenance from 13 July 2025 at 08:00 PDT until 13 July 2025 at 21:20 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Posted on Jul 09, 2025 - 13:59 PDT

Multiple Destination SMS Carrier Partner Maintenance Jul `13`, `2025` `15:00`-`18:00` PDT

Our SMS carrier partner in Hungary and the Czech Republic is conducting a planned maintenance from 13 July 2025 at 15:00 PDT until 13 July 2025 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Hungary and Czech Republic handsets via subset of Hungary and Czech Republic long codes.
Posted on Jul 07, 2025 - 08:12 PDT

United States MMS Carrier Partner Maintenance Jul `13`, `2025` `21:00` - Jul `14`, `2025` `05:00` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 13 July 2025 at 21:00 PDT until 14 July 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS from T-Mobile and Verizon United States handsets.
Posted on Jul 01, 2025 - 00:22 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Jul `13`, `2025` `22:00` - Jul `14`, `2025` `04:00` PDT

The T-Mobile network in the United States is conducting an emergency maintenance from 13 July 2025 at 22:00 PDT until 14 July 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Posted on Jul 11, 2025 - 16:51 PDT

United States SMS Carrier Partner Maintenance Jul `13`, `2025` `23:00` - Jul `14`, `2025` `01:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 13 July 2025 at 23:00 PDT until 14 July 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Posted on Jun 27, 2025 - 07:59 PDT

United States MMS Carrier Partner Maintenance Jul `13`, `2025` `23:00` - Jul `14`, `2025` `03:00` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 13 July 2025 at 23:00 PDT until 14 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.
Posted on Jul 07, 2025 - 15:23 PDT

United States MMS Carrier Partner Maintenance Jul `14`, `2025` `01:00`-`02:30` PDT

Our MMS carrier partner in the United States is conducting an emergency maintenance from 14 July 2025 at 01:00 PDT until 14 July 2025 at 02:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.
Posted on Jul 10, 2025 - 08:50 PDT

United Kingdom Voice Carrier Partner Maintenance Jul `14`, `2025` `13:00`-`19:00` PDT

Our Voice carrier partner in the United Kingdom is conducting a planned maintenance from 14 July 2025 at 13:00 PDT until 14 July 2025 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures to subset of Twilio United Kingdom toll free phone numbers.
Posted on Jul 02, 2025 - 08:16 PDT

Russia SMS Carrier Maintenance - Tele2 Jul `14`, `2025` `13:00` - Jul `30`, `2025` `17:00` PDT

The Tele2 network in Russia is conducting a series of planned maintenances from 14 July 2025 at 13:00 PDT until 30 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Note, the maintenance will be carried out on each of the following dates and times:

14 July 2025 at 13:00 PDT until 14 July 2025 at 17:00 PDT

16 July 2025 at 13:00 PDT until 16 July 2025 at 17:00 PDT

21 July 2025 at 13:00 PDT until 21 July 2025 at 17:00 PDT

23 July 2025 at 13:00 PDT until 23 July 2025 at 17:00 PDT

28 July 2025 at 13:00 PDT until 28 July 2025 at 17:00 PDT

30 July 2025 at 13:00 PDT until 30 July 2025 at 17:00 PDT
Posted on Jul 10, 2025 - 07:19 PDT

Russia SMS Carrier Maintenance - Gazprombank Mobile Jul `14`, `2025` `13:00`-`17:00` PDT

The Gazprombank Mobile network in Russia is conducting a planned maintenance from 14 July 2025 at 13:00 PDT until 14 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.
Posted on Jul 11, 2025 - 05:54 PDT

Russia SMS Carrier Maintenance - MegaFon Jul `14`, `2025` `13:00`-`17:00` PDT

The MegaFon network in Russia is conducting a planned maintenance from 14 July 2025 at 13:00 PDT until 14 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Posted on Jul 11, 2025 - 14:12 PDT

Multiple Destination SMS and MMS Carrier Partner Maintenance Jul `14`, `2025` `21:00` - Jul `15`, `2025` `03:00` PDT

Our SMS and MMS carrier partner in the United States and Canada is conducting a planned maintenance from 14 July 2025 at 21:00 PDT until 15 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States and Canada handsets via United States and Canada long codes.
Posted on Jul 03, 2025 - 18:14 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Jul `14`, `2025` `22:00` - Jul `15`, `2025` `04:00` PDT

The T-Mobile network in the United States is conducting a planned maintenance from 14 July 2025 at 22:00 PDT until 15 July 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Posted on Jul 10, 2025 - 10:56 PDT

Multiple Destination MMS Carrier Partner Maintenance Jul `14`, `2025` `22:00` - Jul `15`, `2025` `06:00` PDT

Our MMS carrier partner in the United States and Canada is conducting a planned maintenance from 14 July 2025 at 22:00 PDT until 15 July 2025 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States and Canada handsets.
Posted on Jun 26, 2025 - 00:18 PDT

United States SMS Carrier Partner Maintenance Jul `14`, `2025` `23:00` - Jul `15`, `2025` `03:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 14 July 2025 at 23:00 PDT until 15 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.
Posted on Jul 10, 2025 - 20:50 PDT

Russia SMS Carrier Maintenance - MegaFon Jul `15`, `2025` `13:00`-`17:00` PDT

The MegaFon network in Russia is conducting a planned maintenance from 15 July 2025 at 13:00 PDT until 15 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Posted on Jul 11, 2025 - 14:16 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Jul `15`, `2025` `22:00` - Jul `16`, `2025` `04:00` PDT

The T-Mobile network in the United States is conducting a planned maintenance from 15 July 2025 at 22:00 PDT until 16 July 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Posted on Jul 11, 2025 - 17:37 PDT

United States SMS Carrier Partner Maintenance Jul `15`, `2025` `23:00` - Jul `16`, `2025` `03:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 15 July 2025 at 23:00 PDT until 16 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.
Posted on Jul 10, 2025 - 20:51 PDT

France SMS Carrier Partner Maintenance Jul `16`, `2025` `13:00`-`15:00` PDT

Our SMS carrier partner in France is conducting a planned maintenance from 16 July 2025 at 13:00 PDT until 16 July 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to France handsets.
Posted on Jul 10, 2025 - 08:47 PDT

Multiple Destination MMS Carrier Partner Maintenance Jul `16`, `2025` `21:00` - Jul `17`, `2025` `03:00` PDT

Our MMS carrier partner in the United States and Canada is conducting a planned maintenance from 16 July 2025 at 21:00 PDT until 17 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States and Canada handsets via United States and Canada long codes.
Posted on Jul 03, 2025 - 18:15 PDT

US SMS Carrier Maintenance - Small US Carriers Jul `16`, `2025` `21:30` - Jul `17`, `2025` `15:30` PDT

A subset of small networks in the US are conducting a planned maintenance from 16 July 2025 at 21:30 PDT until 17 July 2025 at 15:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets when sending via short codes.
Posted on Jul 07, 2025 - 07:47 PDT

United States SMS Carrier Maintenance - US Cellular Corp. Jul `16`, `2025` `21:30` - Jul `17`, `2025` `03:30` PDT

The US Cellular Corp. network in the United States is conducting a planned maintenance from 16 July 2025 at 21:30 PDT until 17 July 2025 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular Corp. United States handsets.
Posted on Jul 06, 2025 - 07:59 PDT

United States SMS Carrier Maintenance - US Cellular Corp. Jul `16`, `2025` `22:30` - Jul `17`, `2025` `04:30` PDT

The US Cellular Corp. network in the United States is conducting a planned maintenance from 16 July 2025 at 22:30 PDT until 17 July 2025 at 04:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular Corp. United States handsets when sending via long codes and short codes.
Posted on Jul 06, 2025 - 10:02 PDT

United States SMS Carrier Partner Maintenance Jul `16`, `2025` `23:00` - Jul `17`, `2025` `03:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 16 July 2025 at 23:00 PDT until 17 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.
Posted on Jul 10, 2025 - 20:51 PDT

United States SMS Carrier Partner Maintenance Jul `16`, `2025` `23:00` - Jul `17`, `2025` `03:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 16 July 2025 at 23:00 PDT until 17 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes and short codes.
Posted on Jul 10, 2025 - 16:26 PDT

Russia SMS Carrier Maintenance - MegaFon Jul `17`, `2025` `13:00`-`17:00` PDT

The MegaFon network in Russia is conducting a planned maintenance from 17 July 2025 at 13:00 PDT until 17 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Posted on Jul 11, 2025 - 14:17 PDT

Twilio Flex - Maintenance Jul `17`, `2025` `21:00`-`23:59` PDT

We’re conducting a planned maintenance in all regions between 9:00 PM PST to 11:59PM Pacific Time on 07/17/2025. During the maintenance window, the team will be migrating data to the new cluster. There will be two cluster reboots (about 10 seconds each) during this time. Customers may experience the following during the two cluster reboots:

-Login failures for customers logging in via legacy SSO (customers with enhanced SSO are not impacted) or console.

-Customers that are already logged in may be logged out from Flex UI or webchat.

-Customers using webchat may be unable initiate new sessions or see disruptions to their existing sessions (token refresh failure).

Customers should be able re-login after the impact period in case of login failure during the maintenance window.
Posted on Jul 09, 2025 - 08:15 PDT

United States SMS and MMS Carrier Partner Maintenance Jul `18`, `2025` `18:00` - Jul `20`, `2025` `23:59` PDT

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 18 July 2025 at 18:00 PDT until 20 July 2025 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via United States long codes and short codes.
Posted on Jun 09, 2025 - 15:40 PDT

Czech Republic Voice Carrier Partner Maintenance Jul `21`, `2025` `18:00`-`22:00` PDT

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 21 July 2025 at 18:00 PDT until 21 July 2025 at 22:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Czech Republic phone numbers.
Posted on Jul 11, 2025 - 00:07 PDT

United States SMS Carrier Maintenance - Verizon Jul `21`, `2025` `21:00` - Jul `24`, `2025` `00:00` PDT

The Verizon network in the United States is conducting a planned maintenance from 21 July 2025 at 21:00 PDT until 24 July 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
Posted on Jul 08, 2025 - 20:48 PDT

Twilio Voice Maintenance Jul `25`, `2025` `06:00`-`08:00` PDT

Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 25 July 2025 at 06:00 PDT until 25 July 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on calls via the Twilio’s network in Australia.
Posted on Jun 24, 2025 - 20:31 PDT

Twilio Flex Maintenance Jul `25`, `2025` `06:00`-`08:00` PDT

Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 25 July 2025 at 06:00 PDT until 25 July 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on the Flex services that rely on the voice calls that are routed through the Twilio’s network in Australia.
Posted on Jun 26, 2025 - 22:16 PDT

Twilio Interconnect Maintenance Jul `25`, `2025` `06:00`-`08:00` PDT

Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 25 July 2025 at 06:00 PDT until 25 July 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on Interconnect services via the Twilio’s network in Australia.
Posted on Jun 24, 2025 - 20:09 PDT

United States MMS Carrier Partner Maintenance Jul `29`, `2025` `01:00`-`03:00` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 29 July 2025 at 01:00 PDT until 29 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
Posted on Jul 10, 2025 - 14:24 PDT

Thailand SMS Carrier Partner Maintenance Jul `31`, `2025` `01:00`-`02:30` PDT

Our SMS carrier partner in Thailand is conducting a planned maintenance from 31 July 2025 at 01:00 PDT until 31 July 2025 at 02:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Thailand handsets.
Posted on Jul 11, 2025 - 05:37 PDT

Twilio Flex Maintenance Aug `1`, `2025` `06:00`-`08:00` PDT

Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 01 August 2025 at 06:00 PDT until 01 August 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on the Flex services that rely on the voice calls that are routed through the Twilio’s network in Australia.
Posted on Jun 26, 2025 - 22:20 PDT

Twilio Interconnect Maintenance Aug `1`, `2025` `06:00`-`08:00` PDT

Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 01 August 2025 at 06:00 PDT until 01 August 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on Interconnect services via the Twilio’s network in Australia.
Posted on Jun 24, 2025 - 20:18 PDT

Twilio Voice Maintenance Aug `1`, `2025` `06:00`-`08:00` PDT

Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 01 August 2025 at 06:00 PDT until 01 August 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on calls via the Twilio’s network in Australia.
Posted on Jun 24, 2025 - 20:13 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `6`, `2025` `20:00` - Aug `7`, `2025` `00:00` PDT

Twilio is conducting a planned maintenance from 06 August 2025 at 20:00 PDT until 07 August 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
Posted on Jul 09, 2025 - 20:44 PDT

Japan Voice Carrier Partner Maintenance Aug `7`, `2025` `06:00`-`11:30` PDT

Our Voice carrier partner in Japan is conducting a planned maintenance from 07 August 2025 at 06:00 PDT until 07 August 2025 at 11:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Japan phone numbers for a maximum duration of 100 minutes per block.

This maintenance will impact approximately 6000 phone numbers and downtime will occur in one of the following blocks depending on the applicable national (050) number:

Downtime 1: 22:00 JST August 7 (06:00 PDT August 7) for 100 minutes

Downtime 2: 00:00 JST August 8 (08:00 PDT August 7) for 100 minutes

Downtime 3: 02:00 JST August 8 (10:00 PDT August 7) for 70 minutes

For any inquiries about your impacted phone numbers time slots, please reach out to your Twilio Account Manager or create a ticket via https://help.twilio.com/submit
Posted on Jul 09, 2025 - 19:51 PDT

Japan SMS Carrier Maintenance - NTT docomo Aug `7`, `2025` `08:00`-`14:00` PDT

The NTT docomo network in Japan is conducting a planned maintenance from 07 August 2025 at 08:00 PDT until 07 August 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from NTT docomo Japan handsets.
Posted on Jul 08, 2025 - 22:59 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `13`, `2025` `20:00` - Aug `14`, `2025` `00:00` PDT

Twilio is conducting a planned maintenance from 13 August 2025 at 20:00 PDT until 14 August 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Jul 09, 2025 - 20:45 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `20`, `2025` `20:00` - Aug `21`, `2025` `00:00` PDT

Twilio is conducting a planned maintenance from 20 August 2025 at 20:00 PDT until 21 August 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Jul 09, 2025 - 20:45 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `27`, `2025` `20:00` - Aug `28`, `2025` `00:00` PDT

Twilio is conducting a planned maintenance from 27 August 2025 at 20:00 PDT until 28 August 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Jul 09, 2025 - 20:45 PDT

System Metrics Month Week Day

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Jul 11, 2025

CNAME and a Record Conflict Bug Blocked DNS Validation

Resolved - Twilio DNS Validation was degraded for 2 days between 07/08/2025 and 07/10/2025. During this period of time customers may have experienced DNS validation wrongfully blocking requests or uploads for certs when using subdomains. Approximately 28 subdomains were blocked from requesting/uploading cert. The issue has now been resolved.
Jul 11, 13:06 PDT

Ireland Alphanumeric Senders are overwritten with "Likely SCAM" for SMS Delivery

Resolved - Following a regulatory change in Ireland on July 3rd 2025, some alphanumeric senders are overwritten with "Likely SCAM" for SMS delivery. However between 2025-07-07 at 10:01:38 am EST and 2025-07-10 at 10:40:04 am EST, some of these messages were unintentionally blocked with error 30007. The issue has been resolved and all overwritten senders are now processing normally.
To avoid your message being modified with "Likely SCAM", please [follow these steps link1 and link 2].
Link 1: https://help.twilio.com/articles/33333263397787-Documents-Required-and-Instructions-to-Register-Your-Alphanumeric-Sender-ID-in-Ireland
Link 2: https://help.twilio.com/articles/37313903785755:
The issue has now been resolved.
Jul 11, 10:40 PDT

Automated Alert: No Customer Impact

Resolved - We have fully investigated the incoming-customers-flex-chats-are-reporting-unable-to-reply issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Jul 11, 09:57 PDT

Investigating - Our monitoring systems have detected a potential issue with incoming-customers-flex-chats-are-reporting-unable-to-reply. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 11, 09:14 PDT

AccSec Canada Enstream API Issue

Resolved - We are no longer experiencing an issue with AccSec - Canada API errors. This incident has been resolved.
Jul 11, 02:25 PDT

Update - We are continuing to see recovery in the AccSec-Canada API errors. Our team will continue monitoring to ensure full resolution. We’ll provide another update in 2 hours or sooner if additional information becomes available.
Jul 11, 00:37 PDT

Monitoring - We've begun to see recovery in the AccSec-Canada API errors. Our team will continue monitoring to ensure full resolution. We’ll provide another update in 2 hours or sooner if additional information becomes available.
Jul 10, 22:56 PDT

Investigating - Our monitoring systems have detected a potential issue with AccSec - Canada API Errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 10, 21:56 PDT

United States SMS Carrier Maintenance - US Cellular Corp.

Completed - The scheduled maintenance has been completed.
Jul 11, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 23:00 PDT

Scheduled - The US Cellular Corp. network in the United States is conducting an emergency maintenance from 10 July 2025 at 23:00 PDT until 11 July 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular Corp. United States handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jul 10, 17:15 PDT

Jul 10, 2025

Multiple Destination SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 10, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 15:00 PDT

Scheduled - Our SMS carrier partner in the United States and Canada is conducting an emergency maintenance from 10 July 2025 at 15:00 PDT until 10 July 2025 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via United States and Canada long codes and short codes.
Jul 9, 14:24 PDT

Philippines Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 10, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 17:00 PDT

Scheduled - Our Voice carrier partner in the Philippines is conducting an emergency maintenance from 10 July 2025 at 17:00 PDT until 10 July 2025 at 18:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Philippines phone numbers.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jul 10, 02:09 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Jul 10, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 13:01 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 10 July 2025 at 13:00 PDT until 10 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jul 10, 10:55 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Jul 10, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 13:00 PDT

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 10 July 2025 at 13:00 PDT until 10 July 2025 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Jul 8, 06:43 PDT

SMS Delivery Delays to Multiple Networks in the US via Subset of Short Codes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in the US via Subset of Short Codes. This incident has been resolved.
Jul 10, 14:24 PDT

Update - We are observing recovery in SMS delivery delays to multiple networks in the US via subset of short codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 10, 13:26 PDT

Monitoring - We are observing recovery in SMS delivery delays to multiple networks in the US via subset of short codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 10, 11:26 PDT

Update - We continue to experience SMS delivery delays to multiple networks in the US via subset of short codes. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 10, 09:39 PDT

Update - We are experiencing SMS delivery delays to multiple networks in the US via subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available
Jul 10, 08:39 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Multiple Networks in the US via Subset of Short Codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 10, 08:31 PDT

Inbound Call Failures to a Subset of Twilio France Phone Numbers

Resolved - We are no longer experiencing a subset of call failures to Twilio France phone numbers. This incident has been resolved.
Jul 10, 11:24 PDT

Monitoring - We are observing recovery on a subset of call failures to Twilio France phone numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 10, 09:32 PDT

Update - We continue to experience a subset of call failures to Twilio France phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 10, 09:21 PDT

Update - We continue to experience a subset of call failures to Twilio France phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jul 10, 06:24 PDT

Update - We are continuing to investigate a subset of call failures to Twilio France phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 10, 04:24 PDT

Investigating - We are observing a subset of call failures to Twilio France phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 10, 03:24 PDT

Multiple Destination Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 10, 06:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 06:00 PDT

Scheduled - Our Voice carrier partner in Australia and New Zealand is conducting an emergency maintenance from 10 July 2025 at 06:00 PDT until 10 July 2025 at 06:30 PDT. During the maintenance window, there could be Intermittent delays to Twilio Australia and New Zealand phone numbers.
Jul 8, 01:06 PDT

SMS Delivery Delays and Failures to Claro in Argentina

Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Claro in Argentina.. This incident has been resolved.
Jul 10, 01:38 PDT

Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Claro in Argentina. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 9, 23:43 PDT

Investigating - We are experiencing SMS delivery delays and failures when sending messages to Claro in Argentina. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 9, 22:42 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 10, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 23:01 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 09 July 2025 at 23:00 PDT until 10 July 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Jul 3, 15:31 PDT

Jul 9, 2025

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Jul 9, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 21:30 PDT

Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 09 July 2025 at 21:30 PDT until 09 July 2025 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Jul 2, 06:28 PDT

Czech Republic Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 9, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 18:00 PDT

Scheduled - Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 09 July 2025 at 18:00 PDT until 09 July 2025 at 22:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Czech Republic phone numbers.
Jun 27, 00:00 PDT

SMS Delivery Delays and Failures to U Mobile in Malaysia

Resolved - We are no longer experiencing sms delivery delays and failures when sending messages to U Mobile in Malaysia. This incident is resolved.
Jul 9, 21:02 PDT

Monitoring - We are observing recovery in sms delivery delays and failures when sending messages to U Mobile in Malaysia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 9, 19:04 PDT

Update - We are still experiencing SMS delivery delays and failures when sending messages to U Mobile in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 9, 16:37 PDT

Update - We are still experiencing SMS delivery delays and failures when sending messages to U Mobile in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 9, 12:40 PDT

Update - We are still experiencing SMS delivery delays and failures when sending messages to U Mobile in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 9, 10:42 PDT

Investigating - We are experiencing SMS delivery delays and failures when sending messages to U Mobile in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 9, 09:55 PDT

Qatar SMS Carrier Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Jul 9, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 14:00 PDT

Scheduled - The Vodafone network in Qatar is conducting a planned maintenance from 09 July 2025 at 14:00 PDT until 09 July 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.
Jul 1, 14:57 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Jul 9, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 13:00 PDT

Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 09 July 2025 at 13:00 PDT until 09 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jul 9, 10:47 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Jul 9, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 13:01 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 09 July 2025 at 13:00 PDT until 09 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Jul 7, 15:25 PDT

SMS Delivery Delays to Multiple Networks in Brazil via a Subset of Shortcodes and Sender IDs

Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Brazil via a subset of short codes and registered sender IDs. This incident has been resolved.
Jul 9, 11:57 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Brazil via a subset of short codes and registered sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 9, 10:12 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Brazil via a subset of short codes and registered sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 9, 08:11 PDT

Update - We continue to experience SMS delivery delays when sending messages to multiple networks in Brazil via a subset of shortcodes and registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 9, 02:23 PDT

Update - We continue to experience SMS delivery delays when sending messages to multiple networks in Brazil via a subset of shortcodes and registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 8, 22:27 PDT

Investigating - We continue to experience SMS delivery delays when sending messages to multiple networks in Brazil via a subset of shortcodes and registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 8, 20:18 PDT

Identified - We continue to experience SMS delivery delays when sending messages to multiple networks in Brazil via a subset of shortcodes and registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 8, 20:17 PDT

Update - We continue to experience SMS delivery delays when sending messages to multiple networks in Brazil via a subset of shortcodes and registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 8, 19:48 PDT

Update - We are once again experiencing SMS delivery delays when sending messages to multiple networks in Brazil via a subset of shortcodes and registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 8, 18:50 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Brazil via a subset of shortcodes and registered sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 8, 16:51 PDT

Update - We are experiencing SMS delivery delays when sending messages to multiple networks in Brazil via a subset of shortcodes and registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 8, 15:57 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to multiple networks in Brazil for a subset of shortcodes and registered sender IDs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 8, 15:48 PDT

SMS Delivery Report Delays When Sending to C-Spire in United States via a Subset of Twilio Short Codes

Resolved - We are no longer experiencing delivery report delays when sending to C-Spire in United States on a Subset of Twilio Short Codes. This incident has been resolved.
Jul 9, 10:12 PDT

Update - We are observing recovery in delivery report delays when sending to C-Spire in United States on a Subset of Twilio Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 9, 10:08 PDT

Monitoring - We are observing recovery in delivery report delays when sending to C-Spire in United States on a Subset of Twilio Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 9, 08:08 PDT

Update - We are experiencing delays in receiving message delivery reports when sending to C-Spire in United States on a Subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 9, 06:09 PDT

Investigating - We are experiencing delays in receiving message delivery reports when sending to C-Spire in United States of America via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 9, 05:09 PDT

Verify Silent Network Authentication Service Interruption to Indonesia XL Network in Indonesia

Resolved - Issue when sending requests to Indonesia XL network has been resolved and Verify Silent Network Authentication is operating normally at this time.
Jul 9, 09:32 PDT

Update - We are observing recovery in an issue with Verify Silent Network Authentication when sending requests to Indonesia XL network in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 9, 09:13 PDT

Monitoring - We are observing recovery in an issue with Verify Silent Network Authentication when sending requests to Indonesia XL network in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 9, 05:13 PDT

Update - We continue to experience an issue with Verify Silent Network Authentication when sending requests to Indonesia XL network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 9, 01:22 PDT

Update - We continue to experience an issue with Verify Silent Network Authentication when sending requests to Indonesia XL network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 8, 23:24 PDT

Investigating - Our monitoring systems have detected a potential issue with Verify Silent Network Authentication when sending requests to Indonesia XL network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 8, 22:21 PDT

SMS Delivery Delays to Tigo Network in El Salvador

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Tigo network in El Salvador. This incident has been resolved.
Jul 9, 07:31 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Tigo network in El Salvador. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 9, 06:20 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Tigo network in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 9, 04:30 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Tigo network in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 9, 03:13 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 9, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 23:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 08 July 2025 at 23:00 PDT until 09 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes and short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jul 8, 18:23 PDT

Jul 8, 2025

SMS Delivery Report Delays to Xphone Network in Israel

Resolved - We are no longer experiencing delivery report delays when sending to Xphone Network in Israel. This incident has been resolved.
Jul 8, 23:58 PDT

Monitoring - We are observing recovery in receiving message delivery reports when sending to Xphone Network in Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 8, 22:00 PDT

Update - We continue to experience delays in receiving message delivery reports when sending to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jul 8, 18:38 PDT

Update - We are still experiencing delays in receiving message delivery reports when sending to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 8, 16:38 PDT

Update - We are experiencing delays in receiving message delivery reports when sending to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 8, 15:50 PDT

Investigating - Our monitoring systems have detected a potential issue SMS delivery report delays when sending to Xphone Network in Israel. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 8, 15:31 PDT

SMS Delivery Delays to Ooredoo Network in Tunisia

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Ooredoo Network in Tunisia. This incident has been resolved.
Jul 8, 22:03 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Ooredoo Network in Tunisia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 8, 20:08 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Ooredoo Network in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 8, 19:08 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Jul 8, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 20:00 PDT

Scheduled - A subset of small networks in the US are conducting a planned maintenance from 08 July 2025 at 20:00 PDT until 08 July 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets when sending via short codes.
Jul 2, 15:56 PDT

SMS Delivery Delays to Digi Mobil in Italy

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Digi Mobil in Italy. This incident has been resolved.
Jul 8, 19:08 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Digi Mobil in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 8, 17:05 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Digi Mobil in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 8, 13:11 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Digi Mobil in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 8, 11:14 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Digi Mobil in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 8, 10:18 PDT

Kazakhstan SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Jul 8, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 14:01 PDT

Scheduled - The Tele2 network in Kazakhstan is conducting a planned maintenance from 08 July 2025 at 14:00 PDT until 08 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jul 8, 07:38 PDT

Russia SMS Carrier Maintenance - MTT

Completed - The scheduled maintenance has been completed.
Jul 8, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 14:00 PDT

Scheduled - The MTT network in Russia is conducting a planned maintenance from 08 July 2025 at 14:00 PDT until 08 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTT Russia handsets.
Jul 3, 07:18 PDT

SMS Delivery Report Delays When Sending to T-Mobile Network in the Netherlands

Resolved - We are no longer experiencing delivery report delays when sending to T-Mobile Network in the Netherlands. This incident has been resolved.
Jul 8, 15:04 PDT

Update - We are experiencing delays in receiving message delivery reports when sending to T-Mobile Network in the Netherlands. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 8, 14:44 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to T-Mobile in the Netherlands. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 8, 14:27 PDT

Issue with Call Dialing Delays to Multiple Carriers in Egypt

Resolved - Twilio Voice was degraded between 07:36 and 15:40 Pacific Time on 07/07/2025. During this period of time customers may have experienced call dialing delays to multiple carriers in Egypt. The issue has now been resolved.
Jul 8, 14:58 PDT

Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with call dialing delays to multiple carriers in Egypt. We will follow up and provide customer impact details within 2 hours.
Jul 8, 14:40 PDT

5xx's from Programmable Messaging API

Resolved - The Twilio Programmable Messaging API was partially degraded for 13 minutes on July 8, 2025 between 10:42 PST and 10:55 PST. During this period of time, customers may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.
Jul 8, 11:18 PDT

Errors Making GET Requests to the Programmable Voice Calls API

Resolved - Twilio Voice API was degraded for 14 minutes between 09:28 and 09:42 Pacific Time on 07/08/2025. During this period of time customers may have experienced increased HTTP 500s when making GET requests to the Programmable Voice Calls API endpoints for completed calls. Call creation and in-progress calls were not affected. The issue has now been resolved.
Jul 8, 09:48 PDT

SMS Delivery Delays and Failures to NetOne Network in Zimbabwe

Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to NetOne network in Zimbabwe. This incident has been resolved.
Jul 8, 08:43 PDT

Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to NetOne network in Zimbabwe. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 8, 07:44 PDT

Update - We are continuing to experience SMS delivery delays and failures when sending messages to NetOne network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 7, 16:20 PDT

Update - We are continuing to experience SMS delivery delays and failures when sending messages to NetOne network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 7, 08:23 PDT

Update - We are continuing to experience SMS delivery delays and failures when sending messages to NetOne network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 7, 04:15 PDT

Update - We are continuing to experience SMS delivery delays and failures when sending messages to NetOne network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 7, 02:15 PDT

Investigating - We are experiencing SMS delivery delays and failures when sending messages to NetOne network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 7, 01:15 PDT

Australia Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 8, 06:59 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 05:00 PDT

Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 08 July 2025 at 05:00 PDT until 08 July 2025 at 06:59 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia toll free, mobile and landline phone numbers.
Jul 1, 08:20 PDT

Zipwhip Messaging Affected

Resolved - Twilio Zipwhip Messaging was degraded for 355 minutes between 00:34 and 06:29 Pacific Time on 07/08/2025. During this period of time customers may have experienced toll-free messaging latency. The issue has now been resolved.
Jul 8, 06:56 PDT

SMS Delivery Delays to Tigo Network in Guatemala

Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Tigo network in Guatemala. This incident has been resolved.
Jul 8, 05:53 PDT

Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Tigo network in Guatemala. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 8, 04:04 PDT

Update - We are continuing to experience SMS delivery delays and failures when sending messages to Tigo network in Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 8, 02:57 PDT

Update - We are continuing to experience SMS delivery delays and failures when sending messages to Tigo network in Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 8, 00:57 PDT

Investigating - We are experiencing SMS delivery delays and failures when sending messages to Tigo network in Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 7, 23:57 PDT

SMS Delivery Delays to MTN in Afghanistan

Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN in Afghanistan. This incident has been resolved.
Jul 8, 05:36 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN in Afghanistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 8, 03:40 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to MTN in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 8, 02:19 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to MTN in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 8, 01:19 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 8, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 23:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting an emergency maintenance from 07 July 2025 at 23:00 PDT until 08 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes and short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jul 7, 17:12 PDT

Jul 7, 2025

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Jul 7, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 12:00 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 07 July 2025 at 12:00 PDT until 07 July 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Jun 24, 08:13 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Jul 7, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 13:00 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 07 July 2025 at 13:00 PDT until 07 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Jul 4, 07:50 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Jul 7, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 14:00 PDT

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 07 July 2025 at 14:00 PDT until 07 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Jul 3, 02:39 PDT

SMS Delivery Delays to Claro in Dominican Republic

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro in Dominican Republic. This incident has been resolved.
Jul 7, 15:14 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro in Dominican Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 7, 13:29 PDT

Update - We are investigating intermittent SMS Delivery Delays to Claro in Dominican Republic. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 7, 11:38 PDT

Update - We are investigating intermittent Sms Delivery Delays to Claro in Dominican Republic. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 7, 10:10 PDT

Investigating - Our monitoring systems have detected a potential issue SMS Delivery Delays to Claro in Dominican Republic. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 7, 09:48 PDT

Serverless Customers Receiving Errors When Invoking Functions

Resolved - The issue affecting intermittent Serverless customers receiving 429 (rate limit) errors when invoking functions has been resolved, and the service is functioning normally at this time.
Jul 7, 11:53 PDT

Monitoring - We have started seeing recovery for intermittent issue with Serverless customers receiving 429 (rate limit) errors when invoking functions, and the rate limiting is taking place according to customers' configured Account Limits. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Jul 7, 11:18 PDT

Update - We are aware of an issue with Serverless customers receiving 429 (rate limit) errors when invoking functions, and the rate limiting is taking place according to customers' configured Account Limits. Our engineering team has been alerted and is actively working to handle a surge in traffic. We will share an update in 30 minutes or as soon as we have more information
Jul 7, 10:58 PDT

Investigating - Our monitoring systems have detected a potential issue with Serverless functions returning 429s Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 7, 10:47 PDT

SMS Delivery Delays to Phoenix/Voentele Network in Russian Federation

Resolved - The issue affecting intermittent SMS delivery delays when sending messages to Phoenix/Voentele Network in Russian Federation has been resolved, and the service is functioning normally at this time.
Jul 7, 11:44 PDT

Monitoring - We have started seeing recovery for intermittent SMS delivery delays when sending messages to Phoenix/Voentele Network in Russian Federation. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 7, 07:44 PDT

Update - We continue to experience SMS delivery delays when sending messages to Phoenix/Voentele Network in Russian Federation. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 7, 01:24 PDT

Update - We continue to experience SMS delivery delays when sending messages to Phoenix/Voentele Network in Russian Federation. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 6, 17:26 PDT

Update - We continue to experience SMS delivery delays when sending messages to Phoenix/Voentele Network in Russian Federation. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 6, 13:26 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Phoenix/Voentele Network in Russian Federation. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 6, 11:26 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Phoenix/Voentele Network in Russian Federation. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 6, 10:26 PDT

Australia SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 7, 06:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 06:00 PDT

Scheduled - Our SMS carrier partner in Australia is conducting a planned maintenance from 07 July 2025 at 06:00 PDT until 07 July 2025 at 06:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Australia handsets.
Jul 3, 01:11 PDT

Spike in 5xx errors Affecting Conversations and Sync in IE1 Region

Resolved - Twilio Conversations and Sync in the IE1 region was degraded for 4 minutes between 04:18 and 04:22 Pacific Time on 07/07/2025. During this period of time the customers may have experienced higher than normal latency and may have experienced a spike in 5xx errors. The issue has now been resolved.
Jul 7, 05:30 PDT

Jul 6, 2025

SMS Delivery Delays to United States Cellular in the United States over a Subset of Shortcodes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to United States Cellular in the United States over a subset of shortcodes. This incident has been resolved.
Jul 6, 14:03 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to United States Cellular in the United States over a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 6, 11:59 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to United States Cellular in the United States over a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 6, 09:59 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to United States Cellular in the United States over a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 6, 08:59 PDT

SMS Delivery Delays to Turkcell carrier in Turkey

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Turkcell carrier in Turkey. This incident has been resolved.
Jul 6, 03:26 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Turkcell carrier in Turkey. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 6, 01:42 PDT

Update - We are experiencing SMS delivery delays when sending messages to Turkcell carrier in Turkey. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 5, 23:52 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Turkcell carrier in Turkey. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Jul 5, 22:53 PDT

Jul 5, 2025

SMS Delivery Delays to Telefonica O2 In United Kingdom

Resolved - We are no longer experiencing SMS delivery delays when sending messages to SMS Delivery Delays to Telefonica O2 In United Kingdom. This incident has been resolved.
Jul 5, 14:52 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to SMS Delivery Delays to Telefonica O2 In United Kingdom. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 5, 13:18 PDT

Update - We are experiencing SMS delivery delays when sending messages to SMS Delivery Delays to Telefonica O2 In United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 5, 11:28 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to SMS Delivery Delays to Telefonica O2 In United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 5, 10:23 PDT

SMS Delivery Delays to Econet/Leo Network in Burundi

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Econet/Leo Network in Burundi. This incident has been resolved.
Jul 5, 11:35 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to Econet/Leo Network in Burundi. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 5, 09:35 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Econet/Leo Network in Burundi. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 5, 07:37 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Econet/Leo Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 5, 05:07 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Econet/Leo Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 4, 21:09 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Econet/Leo Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 4, 17:19 PDT

Update - We continue experiencing SMS delivery delays when sending messages to Econet/Leo Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 4, 15:21 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Econet/Leo Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 4, 13:30 PDT

Japan Local Number +8150xx Not Reachable

Resolved - The issue affecting specific subset of Japan local numbers +8150xx that were not reachable when calling with certain carriers has been resolved, and the service is functioning normally at this time.
Jul 5, 02:10 PDT

Monitoring - We have started seeing recovery for specific subset of Japan local numbers +8150xx that were not reachable when calling with certain carriers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 5, 00:34 PDT

Update - Our monitoring systems have detected a potential issue where a specific subset of Japan local numbers +8150xx are not reachable when calling with certain carriers . Our engineering team has been alerted and is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 4, 23:35 PDT

Update - Our monitoring systems have detected a potential issue where a specific subset of Japan local numbers +8150xx are not reachable when calling with certain carriers . Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 4, 22:45 PDT

Update - Our monitoring systems have detected a potential issue where a specific subset of Japan local numbers +8150xx are not reachable when calling with certain carriers . Our engineering team has been alerted and is actively investigating. We will provide another update in 30 minutes or as soon as more information becomes available.
Jul 4, 22:23 PDT

Investigating - Our monitoring systems have detected a potential issue where a specific subset of Japan local numbers +8150xx are not reachable when calling with certain carriers . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 4, 22:07 PDT

Maintenance for Flex Insights Historical Reporting

Completed - The scheduled maintenance has been completed.
Jul 5, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 01:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 29, 23:49 PDT

Scheduled - The Flex Insights Historical Reporting dashboards visualisation partner in the US is conducting planned maintenance on Sat, July 5th, 2025, at 1:00 AM Pacific Daylight Time. The maintenance window is planned to take up to 1 hour. During the maintenance window, Insights Historical Dashboards will be unavailable, and any scheduled ETLs will be affected.
Jun 29, 23:45 PDT

Jul 4, 2025

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Jul 4, 20:45 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 16:00 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 04 July 2025 at 16:00 PDT until 04 July 2025 at 20:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Legacy Identity MatchAndAttributes, Lookup Identity Match

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jul 4, 12:48 PDT

SMS Delivery Delays to Claro in Brazil

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro in Brazil. This incident has been resolved.
Jul 4, 17:40 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 4, 15:44 PDT

Update - We keep experiencing SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 4, 11:28 PDT

Update - We are experiencing SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 4, 10:24 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 4, 10:18 PDT

SMS Delivery Failures from Telefonica to Twilio's Shortcodes in Mexico

Resolved - We are no longer experiencing SMS delivery failures to Twilio's Shortcodes in Mexico. This incident has been resolved.
Jul 4, 15:22 PDT

Investigating - We are experiencing SMS delivery failures to Twilio's Shortcodes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 4, 15:18 PDT

AccSec Three UK API Errors - Internal Server Error

Resolved - The issue has been resolved and AccSec - Three UK API is operating normally at this time.
Jul 4, 13:18 PDT

Monitoring - AccSec - Three UK API is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jul 4, 12:43 PDT

Update - Our monitoring systems have detected a potential issue with AccSec - Three UK API Errors. Our engineering team has been alerted and is actively investigating. Our engineering team is actively working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.
Jul 4, 11:54 PDT

Update - Our monitoring systems have detected a potential issue with AccSec - Three UK API Errors. Our engineering team has been alerted and is actively investigating. Our engineering team is actively working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Jul 4, 10:54 PDT

Investigating - Our monitoring systems have detected a potential issue with AccSec Three UK API Errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 4, 10:36 PDT

SMS Delivery Delays to Globe Network in Philippines

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Globe network in Philippines. This incident has been resolved.
Jul 4, 04:55 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Globe network in Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 4, 02:54 PDT

Update - We continue to experience SMS delivery delays when sending messages to Globe network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 4, 01:04 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Globe network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 4, 00:11 PDT

United Arab Emirates SMS Carrier Maintenance - Etisalat

Completed - The scheduled maintenance has been completed.
Jul 4, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 21:00 PDT

Scheduled - The Etisalat network in the United Arab Emirates is conducting a planned maintenance from 03 July 2025 at 21:00 PDT until 04 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Etisalat United Arab Emirates handsets.
Jun 30, 12:50 PDT

Jul 3, 2025

Germany SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 3, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 14:24 PDT

Scheduled - Our SMS carrier partner in Germany is conducting a planned maintenance from 03 July 2025 at 14:24 PDT until 03 July 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Germany handsets via subset of Germany short codes.
Jul 2, 07:33 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Jul 3, 19:45 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 16:00 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 03 July 2025 at 16:00 PDT until 03 July 2025 at 19:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jul 3, 11:51 PDT

SMS Delivery Failures to the Al Madar Network in Libya

Resolved - We are no longer experiencing SMS delivery failures to Al Madar network in Libya. This incident has been resolved.
Jul 3, 16:34 PDT

Monitoring - We are observing successful SMS delivery to Al Madar network in Libya. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 3, 14:40 PDT

Update - We continue to experience SMS delivery failures to the Al Madar network in Libya. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jul 3, 11:12 PDT

Update - We continue to experience SMS delivery failures to the Al Madar network in Libya. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 3, 09:14 PDT

Investigating - We are experiencing SMS delivery failures to the Al Madar network in Libya. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 3, 08:16 PDT

Increased Latency in Creating Transcripts

Resolved - Our engineers have monitored the fix and confirmed that the issue causing increased latency in creating transcripts has been resolved. All services are now operating normally at this time.
Jul 3, 09:30 PDT

Monitoring - Our engineers have implemented a fix and are monitoring system performance for the issue causing increased latency in creating transcripts We will provide another update in 2 hours or as soon as more information becomes available.
Jul 3, 07:35 PDT

Identified - Our engineers have identified an issue causing increased latency in creating transcripts due to a spike in received recordings and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 3, 06:40 PDT

SMS Delivery Delays to Wind Tre in Italy

Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Wind Tre network in Italy. The incident has been resolved.
Jul 3, 09:17 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Wind Tre network in Italy. We will continue to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 3, 07:22 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to the Wind Tre network in Italy. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 3, 06:27 PDT

Twilio Intelligent Alerts Delivery Issues

Resolved - Twilio Intelligent Alerts was degraded for 30 minutes between 1:02am UTC on July 3rd and 1:32am UTC on 07/03/2025. During this time, customers may have experienced issues with Intelligent Alert delivery for subscribed customers. The issue has now been resolved.
Jul 3, 08:57 PDT

Twilio Sender ID Deliverability

Resolved - Twilio Sender IDs were degraded during the last 2 days. During this period of time customers may have experienced problems related to message deliverability using Sender IDs. The issue has now been resolved.
Jul 3, 08:22 PDT

Multiple Destination SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Jul 3, 05:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 19:00 PDT

Scheduled - The T-Mobile network in the United States and Canada is conducting an emergency maintenance from 02 July 2025 at 19:00 PDT until 03 July 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to T-Mobile United States and Canada handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jul 1, 20:59 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Jul 3, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 19:01 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 02 July 2025 at 19:00 PDT until 03 July 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Jul 1, 16:00 PDT

United Arab Emirates SMS Carrier Maintenance - Etisalat

Completed - The scheduled maintenance has been completed.
Jul 3, 03:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 21:00 PDT

Scheduled - The Etisalat network in the United Arab Emirates is conducting a planned maintenance from 02 July 2025 at 21:00 PDT until 03 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Etisalat United Arab Emirates handsets.
Jun 30, 12:50 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 3, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 23:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 02 July 2025 at 23:00 PDT until 03 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes and short codes.
Jun 26, 16:08 PDT

SMS Delivery Delays to Telefonica O2 Network in Germany

Resolved - We are no longer experiencing SMS delivery delays to Telefonica O2 network in Germany. This incident has been resolved.
Jul 3, 02:39 PDT

Monitoring - We are observing recovery in SMS delivery delays to Telefonica O2 network in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 3, 00:52 PDT

Investigating - We are experiencing SMS delivery delays to Telefonica O2 network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 3, 00:07 PDT

SMS Delivery Failures to Viva Cell MTS in Armenia Via Subset of Registered SenderIDs

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Viva Cell MTS in Armenia via subset of registered Sender IDs. This incident has been resolved.
Jul 3, 00:21 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Viva Cell MTS in Armenia via Subset of Registered SenderIDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.
Jul 2, 00:42 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Viva Cell MTS in Armenia via Subset of Registered SenderIDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 1, 12:44 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Viva Cell MTS in Armenia via Subset of Registered SenderIDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 1, 04:47 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Viva Cell MTS in Armenia via Subset of Registered SenderIDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 1, 01:02 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Viva Cell MTS in Armenia via Subset of Registered SenderIDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 30, 23:17 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Viva Cell MTS in Armenia via Subset of Registered SenderIDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 30, 22:17 PDT

Jul 2, 2025

SMS Delivery Delays to Onvoy Network In US for a Subset of Longcodes And Shortcodes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Onvoy Network In US for a Subset of Longcodes And Shortcodes. This incident has been resolved.
Jul 2, 23:44 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Onvoy Network In US for a Subset of Longcodes And Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 2, 21:41 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Onvoy Network In US for a Subset of Longcodes And Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 2, 20:50 PDT

Russia SMS Carrier Maintenance - MTS

Completed - The scheduled maintenance has been completed.
Jul 2, 23:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 21:30 PDT

Scheduled - The MTS network in Russia is conducting a planned maintenance from 02 July 2025 at 21:30 PDT until 02 July 2025 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
Jun 30, 07:01 PDT

SMS Delivery Failures from Subscribers In Israel

Resolved - We are no longer experiencing SMS delivery failures from Subscribers In Israel. This incident has been resolved.
Jul 2, 23:01 PDT

Monitoring - We are observing successful SMS delivery failures from Subscribers In Israel. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 2, 20:37 PDT

Investigating - We are experiencing SMS delivery failures from Subscribers In Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 2, 19:37 PDT

Increased Latency for Multiple Twilio Services

Resolved - All services impacted due to increased latency for multiple Twilio services have recovered and are operating as intended. This incident has been resolved.
Jul 2, 20:44 PDT

Update - We continue observing recovery with increased latency for multiple Twilio services. We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.
Jul 2, 20:00 PDT

Monitoring - We are observing recovery with increased latency for multiple Twilio services. We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.
Jul 2, 19:20 PDT

Update - Our engineers have identified the issue with increased latency for multiple Twilio services and continue monitoring the situation. We expect to provide another update in 30 minutes or as soon as more information becomes available.

For customer support assistance, please log in to your Twilio or Twilio SendGrid account and submit a support ticket.
Jul 2, 19:00 PDT

Identified - Our engineers have identified the issue with increased latency for multiple Twilio services and are currently monitoring the situation. We expect to provide another update in 15 minutes or as soon as more information becomes available.

For customer support assistance, please log in to your Twilio or Twilio SendGrid account and submit a support ticket.
Jul 2, 18:15 PDT

Investigating - Our monitoring systems have detected a potential issue Sync. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 2, 18:00 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Jul 2, 20:31 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 14:15 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 02 July 2025 at 14:15 PDT until 02 July 2025 at 20:30 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Legacy Identity MatchAndAttributes, Lookup Identity Match

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jul 2, 06:28 PDT

Czech Republic Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 2, 20:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 18:00 PDT

Scheduled - Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 02 July 2025 at 18:00 PDT until 02 July 2025 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Jun 16, 03:05 PDT

Ireland SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 2, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 15:01 PDT

Scheduled - Our SMS carrier partner in Ireland is conducting an emergency maintenance from 02 July 2025 at 15:00 PDT until 02 July 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Ireland handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jul 1, 21:01 PDT

Multiple Destination Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 2, 19:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 15:00 PDT

Scheduled - Our Voice carrier partner in South Africa and Kenya is conducting a planned maintenance from 02 July 2025 at 15:00 PDT until 02 July 2025 at 19:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio South Africa and Kenya phone numbers.
Jun 27, 13:57 PDT

On Call Engineers Are Investigating an Issue With Delays in Transcription Completion for Autotranscribe

Resolved - Our engineers have resolved the issue with delay in transcription completion for autotranscribe.
Jul 2, 18:13 PDT

Monitoring - Our engineers have resolved the issue with delay in transcription completion for autotranscribe. We will monitor for the next 30 minutes to ensure stability.
Jul 2, 17:29 PDT

Update - Our engineers have resolved the issue with delay in transcription completion for autotranscribe. We will monitor for the next 30 minutes to ensure stability.
Jul 2, 17:27 PDT

Update - Our engineers are working to resolve an issue with delay in transcription completion for autotranscribe. We will give an update in 1 hour or when more information is available.
Jul 2, 16:21 PDT

Investigating - Our monitoring systems have detected a potential issue delays in transcription Completion for autotranscribe. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 2, 16:14 PDT

Call Failures to Multiple Networks in Romania for a subset of Twilio's Phone Numbers

Resolved - The issue affecting call failures from a subset of Twilio's numbers in Romania.has been resolved, and the service is functioning normally at this time.
Jul 2, 17:40 PDT

Monitoring - We are seeing recovery for call failures from a subset of Twilio's numbers in Romania. We will continue to monitor to ensure a full recovery. We expect to provide another update in two hours or as soon as more information becomes available.
Jul 2, 15:37 PDT

Update - We are continuing to experience call failures from a subset of Twilio's numbers in Romania. Our engineers are working with our carrier partner to identify and resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Jul 1, 23:56 PDT

Update - We are continuing to experience call failures from a subset of Twilio's numbers in Romania. Our engineers are working with our carrier partner to identify and resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jul 1, 16:11 PDT

Update - We are experiencing call failures from a subset of Twilio's numbers in Romania. Our engineers are working with our carrier partner to identify and resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jul 1, 12:11 PDT

Update - We are continuing to experience call failures to Twilio Romania Destinations (SIP Errors 480 and 500). We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jul 1, 09:01 PDT

Update - We are continuing to experience call failures to Twilio Romania Destinations (SIP Errors 480 and 500). We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 1, 07:13 PDT

Investigating - We are observing call failures to Twilio Romania Destinations (SIP Errors 480 and 500). We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 1, 06:12 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Jul 2, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 13:00 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 02 July 2025 at 13:00 PDT until 02 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Jun 30, 12:44 PDT

Multiple Destination Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 2, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 07:00 PDT

Scheduled - Our Voice carrier partner in Australia and New Zealand is conducting a series of planned maintenances from 30 June 2025 at 07:00 PDT until 02 July 2025 at 12:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.

Note, the maintenance will be carried out on each of the following dates and times:

30 June 2025 at 07:00 PDT until 30 June 2025 at 12:00 PDT

02 July 2025 at 07:00 PDT until 02 July 2025 at 12:00 PDT
Jun 26, 07:36 PDT

Twilio Verify Template Errors

Resolved - Twilio Verify was degraded for 108 minutes between 12:20 and 14:08 Pacific Time on 06/25/2025. During this time, customers may have experienced issues with verification using custom templates. The issue has now been resolved.
Jul 2, 08:28 PDT

Error When Creating Japan Regulatory Bundle

Resolved - The issues affecting Regulatory Bundles for Japan and Mobile Bundles for Malaysia, Vietnam and Thailand have been resolved.
Jul 2, 07:42 PDT

Monitoring - We have started seeing recovery when creating a Japan Regulatory Bundle and Malaysia, Vietnam, Thailand - Mobile Regulatory bundles. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 2, 05:44 PDT

Update - We are still investigating an issue when creating a Japan Regulatory Bundle and Malaysia, Vietnam, Thailand - Mobile Regulatory bundles. Our engineers are working on the issue, and we will provide another update in 4 hours or as soon as more information becomes available.
Jul 2, 03:59 PDT

Update - We are still investigating an issue when creating a Japan Regulatory Bundle. Our engineers are working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.
Jul 2, 02:01 PDT

Investigating - We are currently investigating an issue when creating a Japan Regulatory Bundle. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Jul 2, 01:13 PDT

MMS Delivery Delays from a subset of Short Codes to US Network Subscribers and MMS Delivery Failures to a Subset of Short Codes from US Network Subscribers

Resolved - We are no longer experiencing MMS Delivery Delays from a subset of Twilio short codes to US network subscribers. The incident has been resolved.
Jul 2, 07:34 PDT

Update - We are still observing recovery in MMS Delivery Delays from a subset of Twilio short codes to US network subscribers. We will continue monitoring the service to ensure a full recovery. We will provide another update in another 2 hours or as soon as more information becomes available.
Jul 2, 05:33 PDT

Monitoring - We are observing recovery in MMS Delivery Delays from a subset of Twilio short codes to US network subscribers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 2, 03:37 PDT

Update - We are continuing to experience MMS Delivery Delays from a subset of Twilio Short codes to US Network Subscribers. Our engineers are working with our carrier partner to identify and resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Jul 2, 01:18 PDT

Update - We are continuing to experience MMS Delivery Delays from a subset of Twilio Short codes to US Network Subscribers. Our engineers are working with our carrier partner to identify and resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jul 1, 17:29 PDT

Update - We have identified that this incident is impacting a subset of short codes instead of a subset of phone numbers, we have confirmed MMS Delivery Delays from a subset of Short codes to US Network Subscribers and MMS delivery failures to a subset of short codes from US Network subscribers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available
Jul 1, 14:55 PDT

Update - We are continuing to experience issues with message failures to a subset of phone numbers in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 1, 11:55 PDT

Update - We are continuing to experience issues with message failures to a subset of phone numbers in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 1, 08:19 PDT

Update - We are continuing to experience issues with message failures to a subset of phone numbers in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 1, 06:21 PDT

Identified - The issue causing message failures to a subset of phone numbers in United States of America has been identified. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 1, 05:35 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Jul 2, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 19:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 01 July 2025 at 19:00 PDT until 02 July 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jul 1, 15:59 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 2, 03:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 02:26 PDT

Scheduled - Our SMS carrier partner in the United States is conducting an emergency maintenance from 02 July 2025 at 01:10 PDT until 02 July 2025 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jul 2, 02:24 PDT

United Arab Emirates SMS Carrier Maintenance - Etisalat

Completed - The scheduled maintenance has been completed.
Jul 2, 03:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 21:00 PDT

Scheduled - The Etisalat network in the United Arab Emirates is conducting a planned maintenance from 01 July 2025 at 21:00 PDT until 02 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Etisalat United Arab Emirates handsets.
Jun 30, 12:50 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 2, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 23:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 01 July 2025 at 23:00 PDT until 02 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes and short codes.
Jun 26, 16:04 PDT

Chile SMS Carrier Maintenance - VTR Movil

Completed - The scheduled maintenance has been completed.
Jul 2, 00:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 21:01 PDT

Scheduled - The VTR Movil network in Chile is conducting a planned maintenance from 01 July 2025 at 21:00 PDT until 02 July 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to VTR Movil Chile handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jul 1, 15:01 PDT

Multiple Destination SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 2, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 23:01 PDT

Scheduled - Our SMS carrier partner in Mexico, Panama and Guatemala is conducting a planned maintenance from 01 July 2025 at 23:00 PDT until 02 July 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Mexico, Panama and Guatemala handsets.
Jun 27, 17:06 PDT

Jul 1, 2025

United Kingdom SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 1, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 13:01 PDT

Scheduled - Our SMS carrier partner in the United Kingdom is conducting a planned maintenance from 01 July 2025 at 13:00 PDT until 01 July 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 United Kingdom handsets.
Jun 26, 09:20 PDT

Jun 30, 2025

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Related

Scheduled Maintenance

United Kingdom Account Security Carrier Partner Maintenance - Three Jul 13, 2025 08:00-21:20 PDT

Multiple Destination SMS Carrier Partner Maintenance Jul 13, 2025 15:00-18:00 PDT

United States MMS Carrier Partner Maintenance Jul 13, 2025 21:00 - Jul 14, 2025 05:00 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Jul 13, 2025 22:00 - Jul 14, 2025 04:00 PDT

United States SMS Carrier Partner Maintenance Jul 13, 2025 23:00 - Jul 14, 2025 01:00 PDT

United States MMS Carrier Partner Maintenance Jul 13, 2025 23:00 - Jul 14, 2025 03:00 PDT

United States MMS Carrier Partner Maintenance Jul 14, 2025 01:00-02:30 PDT

United Kingdom Voice Carrier Partner Maintenance Jul 14, 2025 13:00-19:00 PDT

Russia SMS Carrier Maintenance - Tele2 Jul 14, 2025 13:00 - Jul 30, 2025 17:00 PDT

Russia SMS Carrier Maintenance - Gazprombank Mobile Jul 14, 2025 13:00-17:00 PDT

Russia SMS Carrier Maintenance - MegaFon Jul 14, 2025 13:00-17:00 PDT

Multiple Destination SMS and MMS Carrier Partner Maintenance Jul 14, 2025 21:00 - Jul 15, 2025 03:00 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Jul 14, 2025 22:00 - Jul 15, 2025 04:00 PDT

Multiple Destination MMS Carrier Partner Maintenance Jul 14, 2025 22:00 - Jul 15, 2025 06:00 PDT

United States SMS Carrier Partner Maintenance Jul 14, 2025 23:00 - Jul 15, 2025 03:00 PDT

Russia SMS Carrier Maintenance - MegaFon Jul 15, 2025 13:00-17:00 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Jul 15, 2025 22:00 - Jul 16, 2025 04:00 PDT

United States SMS Carrier Partner Maintenance Jul 15, 2025 23:00 - Jul 16, 2025 03:00 PDT

France SMS Carrier Partner Maintenance Jul 16, 2025 13:00-15:00 PDT

Multiple Destination MMS Carrier Partner Maintenance Jul 16, 2025 21:00 - Jul 17, 2025 03:00 PDT

US SMS Carrier Maintenance - Small US Carriers Jul 16, 2025 21:30 - Jul 17, 2025 15:30 PDT

United States SMS Carrier Maintenance - US Cellular Corp. Jul 16, 2025 21:30 - Jul 17, 2025 03:30 PDT

United States SMS Carrier Maintenance - US Cellular Corp. Jul 16, 2025 22:30 - Jul 17, 2025 04:30 PDT

United States SMS Carrier Partner Maintenance Jul 16, 2025 23:00 - Jul 17, 2025 03:00 PDT

United States SMS Carrier Partner Maintenance Jul 16, 2025 23:00 - Jul 17, 2025 03:00 PDT

Russia SMS Carrier Maintenance - MegaFon Jul 17, 2025 13:00-17:00 PDT

Twilio Flex - Maintenance Jul 17, 2025 21:00-23:59 PDT

United States SMS and MMS Carrier Partner Maintenance Jul 18, 2025 18:00 - Jul 20, 2025 23:59 PDT

Czech Republic Voice Carrier Partner Maintenance Jul 21, 2025 18:00-22:00 PDT

United States SMS Carrier Maintenance - Verizon Jul 21, 2025 21:00 - Jul 24, 2025 00:00 PDT

Twilio Voice Maintenance Jul 25, 2025 06:00-08:00 PDT

Twilio Flex Maintenance Jul 25, 2025 06:00-08:00 PDT

Twilio Interconnect Maintenance Jul 25, 2025 06:00-08:00 PDT

United States MMS Carrier Partner Maintenance Jul 29, 2025 01:00-03:00 PDT

Thailand SMS Carrier Partner Maintenance Jul 31, 2025 01:00-02:30 PDT

Twilio Flex Maintenance Aug 1, 2025 06:00-08:00 PDT

Twilio Interconnect Maintenance Aug 1, 2025 06:00-08:00 PDT

Twilio Voice Maintenance Aug 1, 2025 06:00-08:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug 6, 2025 20:00 - Aug 7, 2025 00:00 PDT

Japan Voice Carrier Partner Maintenance Aug 7, 2025 06:00-11:30 PDT

Japan SMS Carrier Maintenance - NTT docomo Aug 7, 2025 08:00-14:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug 13, 2025 20:00 - Aug 14, 2025 00:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug 20, 2025 20:00 - Aug 21, 2025 00:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug 27, 2025 20:00 - Aug 28, 2025 00:00 PDT

Past Incidents

United Kingdom Account Security Carrier Partner Maintenance - Three Jul `13`, `2025` `08:00`-`21:20` PDT

Multiple Destination SMS Carrier Partner Maintenance Jul `13`, `2025` `15:00`-`18:00` PDT

United States MMS Carrier Partner Maintenance Jul `13`, `2025` `21:00` - Jul `14`, `2025` `05:00` PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Jul `13`, `2025` `22:00` - Jul `14`, `2025` `04:00` PDT

United States SMS Carrier Partner Maintenance Jul `13`, `2025` `23:00` - Jul `14`, `2025` `01:00` PDT

United States MMS Carrier Partner Maintenance Jul `13`, `2025` `23:00` - Jul `14`, `2025` `03:00` PDT

United States MMS Carrier Partner Maintenance Jul `14`, `2025` `01:00`-`02:30` PDT

United Kingdom Voice Carrier Partner Maintenance Jul `14`, `2025` `13:00`-`19:00` PDT

Russia SMS Carrier Maintenance - Tele2 Jul `14`, `2025` `13:00` - Jul `30`, `2025` `17:00` PDT

Russia SMS Carrier Maintenance - Gazprombank Mobile Jul `14`, `2025` `13:00`-`17:00` PDT

Russia SMS Carrier Maintenance - MegaFon Jul `14`, `2025` `13:00`-`17:00` PDT

Multiple Destination SMS and MMS Carrier Partner Maintenance Jul `14`, `2025` `21:00` - Jul `15`, `2025` `03:00` PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Jul `14`, `2025` `22:00` - Jul `15`, `2025` `04:00` PDT

Multiple Destination MMS Carrier Partner Maintenance Jul `14`, `2025` `22:00` - Jul `15`, `2025` `06:00` PDT

United States SMS Carrier Partner Maintenance Jul `14`, `2025` `23:00` - Jul `15`, `2025` `03:00` PDT

Russia SMS Carrier Maintenance - MegaFon Jul `15`, `2025` `13:00`-`17:00` PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Jul `15`, `2025` `22:00` - Jul `16`, `2025` `04:00` PDT

United States SMS Carrier Partner Maintenance Jul `15`, `2025` `23:00` - Jul `16`, `2025` `03:00` PDT

France SMS Carrier Partner Maintenance Jul `16`, `2025` `13:00`-`15:00` PDT

Multiple Destination MMS Carrier Partner Maintenance Jul `16`, `2025` `21:00` - Jul `17`, `2025` `03:00` PDT

US SMS Carrier Maintenance - Small US Carriers Jul `16`, `2025` `21:30` - Jul `17`, `2025` `15:30` PDT

United States SMS Carrier Maintenance - US Cellular Corp. Jul `16`, `2025` `21:30` - Jul `17`, `2025` `03:30` PDT

United States SMS Carrier Maintenance - US Cellular Corp. Jul `16`, `2025` `22:30` - Jul `17`, `2025` `04:30` PDT

United States SMS Carrier Partner Maintenance Jul `16`, `2025` `23:00` - Jul `17`, `2025` `03:00` PDT

United States SMS Carrier Partner Maintenance Jul `16`, `2025` `23:00` - Jul `17`, `2025` `03:00` PDT

Russia SMS Carrier Maintenance - MegaFon Jul `17`, `2025` `13:00`-`17:00` PDT

Twilio Flex - Maintenance Jul `17`, `2025` `21:00`-`23:59` PDT

United States SMS and MMS Carrier Partner Maintenance Jul `18`, `2025` `18:00` - Jul `20`, `2025` `23:59` PDT

Czech Republic Voice Carrier Partner Maintenance Jul `21`, `2025` `18:00`-`22:00` PDT

United States SMS Carrier Maintenance - Verizon Jul `21`, `2025` `21:00` - Jul `24`, `2025` `00:00` PDT

Twilio Voice Maintenance Jul `25`, `2025` `06:00`-`08:00` PDT

Twilio Flex Maintenance Jul `25`, `2025` `06:00`-`08:00` PDT

Twilio Interconnect Maintenance Jul `25`, `2025` `06:00`-`08:00` PDT

United States MMS Carrier Partner Maintenance Jul `29`, `2025` `01:00`-`03:00` PDT

Thailand SMS Carrier Partner Maintenance Jul `31`, `2025` `01:00`-`02:30` PDT

Twilio Flex Maintenance Aug `1`, `2025` `06:00`-`08:00` PDT

Twilio Interconnect Maintenance Aug `1`, `2025` `06:00`-`08:00` PDT

Twilio Voice Maintenance Aug `1`, `2025` `06:00`-`08:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `6`, `2025` `20:00` - Aug `7`, `2025` `00:00` PDT

Japan Voice Carrier Partner Maintenance Aug `7`, `2025` `06:00`-`11:30` PDT

Japan SMS Carrier Maintenance - NTT docomo Aug `7`, `2025` `08:00`-`14:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `13`, `2025` `20:00` - Aug `14`, `2025` `00:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `20`, `2025` `20:00` - Aug `21`, `2025` `00:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `27`, `2025` `20:00` - Aug `28`, `2025` `00:00` PDT