Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Update - We are observing Call Failures to a Subset of France Twilio's numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Mar 18, 2024 - 23:41 PDT
      Update - We are observing Call Failures to a Subset of France Twilio's numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 18, 2024 - 21:43 PDT
      Investigating - We are observing Call Failures to a Subset of France Twilio's Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 18, 2024 - 20:49 PDT
      Update - We are seeing recovery for Network Operators and Country: Orange Burikina Faso, Orange Equatorial Guinea and Vodafone Ghana, while we are still experiencing SMS delivery delays to the following Network Operators and Country: Orange Cameron, Orange Ivory Coast, MTN Ivory Coast, Moov Ivory Coast, Etisalat Niger and Africel Sierra Leone. We will continue to monitor and will provide an update within 24 hours or as soon as more information becomes available.
      Mar 18, 2024 - 21:40 PDT
      Update - It has been determined that there are additional Countries and Network Operators impacted, below is a list of currently known Network Operators experiencing delivery delays:

      - Burkina Faso: Orange
      - Cameroon: Orange
      - Equatorial Guinea: Orange
      - Ghana: Vodafone
      - Ivory Coast: Orange, MTN, Moov
      - Niger: Etisalat
      - Sierra Leone: Africel

      We will provide an update in 24 hours or as soon as more information becomes available.

      Mar 18, 2024 - 16:10 PDT
      Update - We are experiencing SMS delivery delays to Multiple Networks and Countries in Africa.

      Our engineers are working with our carrier partners to resolve the Incidents for each affected Country. The following Countries and respective Network Operators are impacted:

      - Burkina Faso: Orange
      - Cameroon: Orange
      - Equatorial Guinea: Orange
      - Ghana: Vodafone
      - Ivory Coast: Orange, MTN, Moov
      - Sierra Leone: Africel

      We will provide an update in 24 hours or as soon as more information becomes available.

      Mar 18, 2024 - 12:55 PDT
      Investigating - We are experiencing SMS delivery delays to Multiple Networks and Countries in Africa. We’re consolidating the following StatusPage posts:

      - https://status.twilio.com/incidents/72fs7y6k2cdx
      - https://status.twilio.com/incidents/l863spfmq50x
      - https://status.twilio.com/incidents/tjxdrs6b6svw
      - https://status.twilio.com/incidents/p535bygflvgy
      - https://status.twilio.com/incidents/wcflyt7rdc1t

      Our engineers are working with our carrier partners to resolve the Incidents for each affected Country. The following Countries and respective Network Operators are impacted:

      - Burkina Faso: Orange
      - Cameroon: Orange
      - Equatorial Guinea: Orange
      - Ghana: Vodafone
      - Ivory Coast: Orange, MTN, Moov
      - Sierra Leone: Africel

      We will provide an update in 1 hour or as soon as more information becomes available.

      Mar 18, 2024 - 11:49 PDT
      Update - We are experiencing SMS delivery failures when sending messages to T-Mobile Network in the US for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 18, 2024 - 21:23 PDT
      Update - We are experiencing SMS delivery failures when sending messages to T-Mobile Network in the US for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 18, 2024 - 17:29 PDT
      Update - We are experiencing SMS delivery failures when sending messages to T-Mobile Network in the US for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 18, 2024 - 15:23 PDT
      Investigating - We are experiencing SMS delivery failures when sending messages to a subset of T-Mobile Network in the US for Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 18, 2024 - 14:15 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 18, 2024 - 21:00 PDT
      Scheduled - Our SMS carrier partner in US and Puerto Rico is conducting a planned maintenance from 18 March 2024 at 21:00 PDT until 19 March 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US and Puerto Rico handsets.
      Mar 18, 2024 21:00 - Mar 19, 2024 05:00 PDT
      Update - We are working to restore functionality as soon as possible. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Mar 18, 2024 - 20:30 PDT
      Update - We are working to restore functionality as soon as possible. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 18, 2024 - 18:19 PDT
      Investigating - Our Account Portal has an outage related to ticket submission.

      We are working to restore functionality as soon as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.

      Mar 18, 2024 - 17:17 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 18, 2024 - 19:00 PDT
      Scheduled - The AT&T network in the US is conducting a planned maintenance from 18 March 2024 19:00 PDT until 19 March 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets.
      Mar 18, 2024 19:00 - Mar 19, 2024 04:00 PDT
      Update - Due to issues with multiple underwater cables that handle connectivity to Africa, connectivity for cellular IoT products, Super SIM and Programmable Wireless, in the region may be severely impacted up to being completely down. Impact and recovery time across networks and countries may vary significantly. Repairs to the cable could take considerable time and service may not return to normal until complete. We will continue to monitor and will provide an update within 24 hours or as soon as more information becomes available.
      Mar 18, 2024 - 17:08 PDT
      Update - Due to issues with multiple underwater cables that handle connectivity to Africa, connectivity for cellular IoT products, Super SIM and Programmable Wireless, in the region may be severely impacted up to being completely down. Impact and recovery time across networks and countries may vary significantly. Repairs to the cable could take considerable time and service may not return to normal until complete. We will continue to monitor and will provide an update within 24 hours or as soon as more information becomes available.
      Mar 17, 2024 - 16:37 PDT
      Update - Due to issues with multiple underwater cables that handle connectivity to Africa, connectivity for cellular IoT products, Super SIM and Programmable Wireless, in the region may be severely impacted up to being completely down. Impact and recovery time across networks and countries may vary significantly. Repairs to the cable could take considerable time and service may not return to normal until complete. We will continue to monitor and will provide an update within 24 hours or as soon as more information becomes available.
      Mar 16, 2024 - 16:43 PDT
      Update - Due to issues with multiple underwater cables that handle connectivity to Africa, connectivity for cellular IoT products, Super SIM and Programmable Wireless, in the region may be severely impacted up to being completely down. Impact and recovery time across networks and countries may vary significantly. Repairs to the cable could take considerable time and service may not return to normal until complete. We will continue to monitor and will provide an update within 16 hours or as soon as more information becomes available.
      Mar 16, 2024 - 00:43 PDT
      Update - Due to issues with multiple underwater cables that handle connectivity to Africa, connectivity for cellular IoT products, Super SIM and Programmable Wireless, in the region may be severely impacted up to being completely down. Impact and recovery time across networks and countries may vary significantly. Repairs to the cable could take considerable time and service may not return to normal until complete. We will continue to monitor and will provide an update within 8 hours or as soon as more information becomes available.
      Mar 15, 2024 - 16:47 PDT
      Update - Due to issues with multiple underwater cables that handle connectivity in Africa, connectivity for cellular IoT products (Super SIM and Programmable Wireless) in the region may be severely impacted up to being completely down. Impact and recovery times across networks and countries may vary significantly. We will continue to monitor and will provide an update within 4 hours or as soon as more information becomes available.
      Mar 15, 2024 - 13:00 PDT
      Update - Due to issues with multiple underwater cables that handle connectivity in Africa, connectivity for cellular IoT products (Super SIM and Programmable Wireless) in the region may be severely impacted up to being completely down. Impact and recovery times across networks and countries may vary significantly. We will continue to monitor and will provide an update within 2 hours or as soon as more information becomes available.
      Mar 15, 2024 - 11:02 PDT
      Investigating - Due to issues with multiple underwater cables that handle connectivity in Africa, connectivity for cellular IoT products (Super SIM and Programmable Wireless) in the region may be severely impacted up to being completely down. Impact and recovery times across networks and countries may vary significantly. We will provide an update in 1 hour or as soon as more information becomes available.
      Mar 15, 2024 - 10:07 PDT
      PROGRAMMABLE MESSAGING Operational
      MMS Operational
      SMS Operational
      SMPP Operational
      Messaging Channels Operational
      Notify Operational
      Conversations Operational
      Messaging Insights Operational
      Messaging Services Operational
      Content API Operational
      PROGRAMMABLE VOICE Operational
      PSTN Operational
      SIP Interface Operational
      Client Web Operational
      Client Mobile ? Operational
      Conference ? Operational
      Recording ? Operational
      Queue ? Operational
      Text-to-Speech ? Operational
      Recording Transcriptions Operational
      TwiML Operational
      Voice Insights Operational
      Speech Recognition Operational
      Intelligence Operational
      Pay Operational
      Media Streams Operational
      Dialogflow Operational
      ACCOUNT SECURITY Operational
      Authy 2FA Operational
      Verify ? Operational
      Authy App Operational
      Lookup ? Operational
      ELASTIC SIP TRUNKING Operational
      Origination ? Operational
      Termination Operational
      FLEX Operational
      TaskRouter ? Operational
      Flex Application Platform Operational
      Flex Insights Operational
      Flex Agent Desktop Operational
      Flex Queue Stats Operational
      Flex Teams View Operational
      Flex Admin Console Operational
      Flex Routing Operational
      Flex Conversations Operational
      Flex Programmable Chat Operational
      Flex Programmable Voice Operational
      Proxy Operational
      Flex Plugins Operational
      Flex Billing Operational
      INTERCONNECT Operational
      PHONE NUMBERS ? Degraded Performance
      PROGRAMMABLE CHAT Operational
      PROGRAMMABLE VIDEO Operational
      Group Rooms Operational
      Peer-to-Peer Rooms Operational
      Recordings Operational
      Compositions Operational
      Network Traversal Service ? Operational
      Go Rooms Operational
      PROXY Operational
      SERVERLESS Operational
      Studio Operational
      Functions Operational
      Assets Operational
      TwiML Bins Operational
      Sync Operational
      DEVELOPER TOOLS Degraded Performance
      Console Degraded Performance
      Event Streams Operational
      Debugger & Alarms Operational
      Documentation Operational
      REST API Operational
      Bulk Export Operational
      TWILIO PLATFORM Degraded Performance
      Billing Operational
      Customer Support Center ? Operational
      Other Degraded Performance
      Account Insights Operational
      Trust Hub Operational
      Organization Operational
      CARRIER NETWORK Degraded Performance
      SMS Long Code, North America Under Maintenance
      MMS Long Code, North America Operational
      SMS Short Code, North America Under Maintenance
      MMS Short Code, North America Operational
      SMS Toll-Free, North America Operational
      MMS Toll-Free, North America Operational
      Voice, North America Operational
      Voice, Latin America Operational
      SMS, Latin America Operational
      Voice, APAC Operational
      SMS, APAC Operational
      MMS, APAC Operational
      Voice, Europe Operational
      SMS, Europe Operational
      Voice, Middle East & Africa Operational
      SMS, Middle East & Africa Degraded Performance
      Verify Silent Network Auth Operational
      Lookup Identity Match Operational
      Lookup Line Type Intelligence [Legacy API] Operational
      Lookup Line Type Intelligence [Twilio API] Operational
      Lookup SIM Swap Operational
      Legacy Identity MatchAndAttributes Operational
      FRONTLINE Operational
      INTERNET OF THINGS Operational
      Programmable Wireless Operational
      Super SIM Operational
      Wireless Insights Operational
      Operational
      Degraded Performance
      Partial Outage
      Major Outage
      Maintenance
      Scheduled Maintenance
      The Mobifone network in Vietnam is conducting a planned maintenance from 19 March 2023 at 10:00 PDT until 19 March 2024 at 11:05 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mobifone Vietnam handsets.
      Posted on Mar 15, 2024 - 06:08 PDT
      France Voice Carrier Partner Maintenance Mar 19, 2024 14:00-20:00 PDT
      Our voice carrier partner in France is conducting a planned maintenance from 19 March 2024 at 14:00 PDT until 19 March 2024 at 20:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio France phone numbers.
      Posted on Mar 12, 2024 - 17:00 PDT
      Serbia SMS Carrier Maintenance - MTS Mar 19, 2024 17:00-22:00 PDT
      The MTS network in Serbia is conducting a planned maintenance from 19 March 2024 at 17:00 PDT until 19 March 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Serbia handsets.
      Posted on Mar 18, 2024 - 07:09 PDT
      Our carrier partner Verizon Wireless US is conducting an emergency maintenance from 19 March 2024 at 20:00 PDT until 20 March 2024 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for Verizon Wireless US customers.




      Impacted Products: Verify Silent Network Auth

      Posted on Mar 18, 2024 - 17:00 PDT
      Our carrier partner Wind Tre (3) Italy is conducting a planned maintenance from 20 March 2024 at 09:00 PDT until 21 March 2024 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for Wind Tre (3) Italy customers.


      Impacted Products:

      Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

      Posted on Mar 16, 2024 - 12:08 PDT
      Our Voice carrier partner in Indonesia is conducting a planned maintenance from 20 March 2024 at 09:00 PDT until 20 March 2024 at 13:00 PDT. During the maintenance window, there could be intermittent call failures to and from a subset of Twilio Indonesia phone numbers.
      Posted on Mar 14, 2024 - 02:31 PDT
      Account Security Carrier Partner Maintenance - H3G Austria Mar 20, 2024 09:00 - Mar 21, 2024 00:00 PDT
      Our carrier partner H3G Austria is conducting a planned maintenance from 20 March 2024 at 09:00 PDT until 21 March 2024 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for H3G Austria customers.


      Impacted Products:

      Verify Silent Network Auth, Lookup SIM Swap

      Posted on Mar 16, 2024 - 12:07 PDT
      Account Security Carrier Partner Maintenance - Three UK Mar 20, 2024 09:00 - Mar 21, 2024 00:00 PDT
      Our carrier partner Three UK is conducting a planned maintenance from 20 March 2024 at 09:00 PDT until 21 March 2024 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for Three UK customers.


      Impacted Products:

      Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

      Posted on Mar 16, 2024 - 12:06 PDT
      The Megafon and Yota networks in Russia are conducting a planned maintenance from 20 March 2024 at 13:00 PDT until 20 March 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon and Yota Russia handsets.
      Posted on Mar 18, 2024 - 17:05 PDT
      US and Canada SMS and MMS Carrier partner Maintenance Mar 20, 2024 20:00 - Mar 21, 2024 00:00 PDT
      Our SMS and MMS carrier partner in the US and Canada is conducting a planned maintenance from 20 March 2024 at 20:00 PDT until 21 March 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets via Toll-free numbers.
      Posted on Mar 01, 2024 - 23:33 PST
      US SMS Carrier Maintenance - Small US Carriers Mar 20, 2024 21:00 - Mar 21, 2024 01:00 PDT
      A subset of small US networks in the US are conducting a planned maintenance from 20 March 2024 at 21:00 PDT until 21 March 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
      Posted on Mar 16, 2024 - 13:02 PDT
      Russia SMS Carrier Maintenance - Tele2 Mar 21, 2024 13:00-17:00 PDT
      The Tele2 network in Russia is conducting a planned maintenance from 21 March 2023 at 13:00 PDT until 21 March 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
      Posted on Mar 04, 2024 - 00:11 PST
      US SMS Carrier Maintenance - AT&T Mar 21, 2024 19:00 - Mar 22, 2024 04:00 PDT
      The AT&T network in the US is conducting a planned maintenance from 21 March 2024 at 19:00 PDT until 22 March 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets via US short codes
      Posted on Feb 26, 2024 - 10:15 PST
      The Flex Insights Historical Reporting dashboards visualisation partner in the US is conducting a planned maintenance on Saturday, March 23rd, 2024, at 2:00 AM Pacific Standard Time. The maintenance window is planned to take up to 3 hours. During the maintenance window, ETL loads will be affected.
      Posted on Mar 14, 2024 - 22:19 PDT
      Russia SMS Carrier Maintenance - Tele2 Mar 25, 2024 13:00-17:00 PDT
      Update - We will be undergoing scheduled maintenance during this time.
      Feb 28, 2024 - 16:45 PST
      Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 25 March 2023 at 13:00 PDT until 25 March 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
      Feb 28, 2024 - 07:34 PST
      A subset of small US networks in the US is conducting a planned maintenance from 26 March 2024 at 02:00 PDT until 26 March 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers.
      Posted on Feb 27, 2024 - 22:38 PST
      Russia SMS Carrier Maintenance - Tele2 Mar 27, 2024 13:00-17:00 PDT
      Update - We will be undergoing scheduled maintenance during this time.
      Feb 28, 2024 - 16:46 PST
      Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 27 March 2023 at 13:00 PDT until 27 March 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
      Feb 28, 2024 - 07:34 PST
      US and Canada SMS and MMS Carrier partner Maintenance Mar 27, 2024 20:00 - Mar 28, 2024 00:00 PDT
      Our SMS and MMS carrier partner in the US and Canada is conducting a planned maintenance from 27 March 2024 at 20:00 PDT until 28 March 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets via Toll-free numbers.
      Posted on Mar 01, 2024 - 23:36 PST
      A subset of small US networks in the US is conducting a planned maintenance from 28 March 2024 at 02:00 PDT until 28 March 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers.
      Posted on Feb 27, 2024 - 22:39 PST
      The Megafon and Yota networks in Russia are conducting a planned maintenance from 28 March 2024 at 12:00 PDT until 28 March 2024 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon and Yota Russia handsets.
      Posted on Feb 26, 2024 - 15:07 PST
      Russia SMS Carrier Maintenance - Tele2 Mar 28, 2024 13:00-17:00 PDT
      The Tele2 network in Russia is conducting a planned maintenance from 28 March 2023 at 13:00 PDT until 28 March 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
      Posted on Mar 04, 2024 - 00:12 PST
      API Response Time - North America
      Fetching
      API Response Time - Europe
      Fetching
      Past Incidents
      Mar 19, 2024

      No incidents reported today.

      Mar 18, 2024
      Resolved - The issue with calls that ended between 6:05 PM PST and 6:20 PM PST that may have partial data has been resolved, and service is operating normally at this time.
      Mar 18, 22:11 PDT
      Identified - A subset of voice insights call summary and conference summary records for calls that ended between 6:05 PM PST and 6:20 PM PST may have partial data. Our engineers have identified the issue and are in the process of updating the impacted records. We expect to provide another update in the next 2 hours or as soon as more information becomes available.
      Mar 18, 21:15 PDT
      Investigating - A subset of voice insights call summary and conference summary records for calls that ended between 6:05 PM PST and 6:20 PM PST may have partial data. Our engineers have identified the issue and are in the process of updating the impacted records. We expect to provide another update in the next hour or as soon as more information becomes available.
      Mar 18, 20:15 PDT
      Resolved - The issue with Programmable Messaging has been resolved and is operating normally at this time.
      Mar 18, 21:51 PDT
      Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Programmable Messaging. We will follow up and provide customer impact details within 2 hours.
      Mar 18, 11:40 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 18, 21:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 18, 15:01 PDT
      Scheduled - Our Voice carrier partner in Israel is conducting a planned maintenance from 18 March 2024 at 15:00 PDT until 18 March 2024 at 21:00 PDT. During the maintenance window, there could be intermittent call failures to a subset of Twilio Israel phone numbers.
      Mar 12, 18:20 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 18, 21:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 18, 17:00 PDT
      Scheduled - The Lifecell network in Ukraine is conducting a planned maintenance from 18 March 2024 at 17:00 PDT until 18 March 2024 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Lifecell Ukraine handsets.
      Mar 15, 07:27 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 18, 20:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 18, 15:00 PDT
      Scheduled - The A1, MTS, and Life networks in Belarus are conducting a planned maintenance from 18 March 2024 at 15:00 PDT until 18 March 2024 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Belarus Carriers.
      Mar 14, 16:09 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Ucell Network in Uzbekistan. This incident has been resolved.
      Mar 18, 17:24 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Ucell Network in Uzbekistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 18, 16:36 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Ucell Network in Uzbekistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 18, 14:25 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Ucell Network in Uzbekistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 18, 11:42 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Ucell Network in Uzbekistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 18, 09:32 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Ucell Network in Uzbekistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 18, 08:32 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 18, 17:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 18, 10:00 PDT
      Scheduled - The T-Mobile network in the US is conducting a planned maintenance from 18 March 2024 at 10:00 PDT until 18 March 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to T-Mobile US handsets when sending via subset of short codes.
      Mar 16, 12:50 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 18, 16:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 18, 14:31 PDT
      Scheduled - Our carrier partner H3G Austria is conducting a planned maintenance from 18 March 2024 at 14:30 PDT until 18 March 2024 at 16:00 PDT. During the maintenance window, there could be intermittent API request failures for H3G Austria customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap

      Mar 12, 08:59 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 18, 16:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 18, 14:31 PDT
      Scheduled - Our carrier partner Wind Tre (3) Italy is conducting a planned maintenance from 18 March 2024 at 14:30 PDT until 18 March 2024 at 16:00 PDT. During the maintenance window, there could be intermittent API request failures for Wind Tre (3) Italy customers.



      Impacted Products: Verify Silent Network Auth,  Lookup SIM Swap, Lookup Identity Match

      Mar 12, 09:00 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 18, 16:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 18, 14:30 PDT
      Scheduled - Our carrier partner Three UK is conducting a planned maintenance from 18 March 2024 at 14:30 PDT until 18 March 2024 at 16:00 PDT. During the maintenance window, there could be intermittent API request failures for Three UK customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match

      Mar 12, 08:58 PDT
      Resolved - Given the current situation in Africa where multiple undersea Internet cables that serve Africa have been severed. Our Engineers have detected multiple network degradations over multiple countries in Africa, for that reason, we have merged this into one incident report. For the latest updates, please refer to our ongoing Status updates here: https://status.twilio.com/incidents/zg9bvdcgfb0b
      Mar 18, 12:04 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Orange Network in Cameroon. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 24 hours or as soon as more information becomes available.
      Mar 18, 06:13 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Orange Network in Cameroon. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 24 hours or as soon as more information becomes available.
      Mar 17, 06:19 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Orange Network in Cameroon. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 24 hours or as soon as more information becomes available.
      Mar 15, 10:21 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Orange Network in Cameroon. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 16 hours or as soon as more information becomes available.
      Mar 14, 18:44 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Orange Network in Cameroon. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 8 hours or as soon as more information becomes available.
      Mar 14, 10:41 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Orange Network in Cameroon. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 4 hours or as soon as more information becomes available.
      Mar 14, 07:00 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Orange Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 14, 05:00 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Orange Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 14, 04:12 PDT
      Resolved - Given the current situation in Africa where multiple undersea Internet cables that serve Africa have been severed. Our Engineers have detected multiple network degradations over multiple countries in Africa, for that reason, we have merged this into one incident report. For the latest updates, please refer to our ongoing Status updates here: https://status.twilio.com/incidents/zg9bvdcgfb0b
      Mar 18, 12:03 PDT
      Update - We continue to experience SMS delivery delays when sending messages to the MTN network in Nigeria. Our engineers are actively working with our carrier partner to resolve this issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 17, 19:45 PDT
      Update - We are currently encountering SMS delivery delays when sending messages to the MTN Network in Nigeria. Our engineers are still actively collaborating with our carrier partner to address this issue. We anticipate providing another update within the next 24 hours or as soon as additional information becomes available.
      Mar 16, 19:57 PDT
      Update - We are currently encountering SMS delivery delays when sending messages to the MTN Network in Nigeria. Our engineers are actively collaborating with our carrier partner to address this issue. We anticipate providing another update within the next 24 hours or as soon as additional information becomes available. Thank you for your patience and understanding.
      Mar 16, 07:57 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to MTN Network in Nigeria. Our engineers have been working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Mar 15, 15:57 PDT
      Update - We continue to experience SMS delivery delays when sending messages to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 8 hours or as soon as more information becomes available.
      Mar 15, 08:12 PDT
      Update - We continue to experience SMS delivery delays when sending messages to MTN Network In Nigeria. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 4 hours or as soon as more information becomes available
      Mar 15, 04:33 PDT
      Update - We continue to experience SMS delivery delays when sending messages to MTN Network In Nigeria. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 2 hours or as soon as more information becomes available
      Mar 15, 02:37 PDT
      Investigating - We continue to experience SMS delivery delays when sending messages to MTN Network In Nigeria. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 1 hour or as soon as more information becomes available
      Mar 15, 01:46 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN Network In Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 14, 23:55 PDT
      Update - We continue to experience SMS delivery delays when sending messages to MTN Network In Nigeria. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 16 hours or as soon as more information becomes available
      Mar 14, 18:45 PDT
      Update - We continue to experience SMS delivery delays when sending messages to MTN Network In Nigeria . Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 8 hours or as soon as more information becomes available
      Mar 14, 10:46 PDT
      Update - We continue to experience SMS delivery delays when sending messages to MTN Network In Nigeria . Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 4 hours or as soon as more information becomes available
      Mar 14, 07:05 PDT
      Update - We continue to experience SMS delivery delays when sending messages to MTN Network In Nigeria . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available
      Mar 14, 05:11 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to MTN Network In Nigeria . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 14, 04:27 PDT
      Resolved - Given the current situation in Africa where multiple undersea Internet cables that serve Africa have been severed. Our Engineers have detected multiple network degradations over multiple countries in Africa, for that reason, we have merged this into one incident report. For the latest updates, please refer to our ongoing Status updates here: https://status.twilio.com/incidents/zg9bvdcgfb0b
      Mar 18, 12:02 PDT
      Update - We continue to experience SMS delivery delays when sending messages to multiple networks in Ivory Coast. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 17, 23:50 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to multiple networks in the Ivory Coast. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 16, 23:52 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to multiple networks in the Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 15, 23:52 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to multiple networks in the Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 14, 22:19 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Moov Network and Orange network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 13, 22:24 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Moov Network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 12, 22:58 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Moov Network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Mar 11, 22:24 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Moov Network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 11, 14:24 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Moov Network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 11, 10:36 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Moov Network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 11, 08:38 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Moov Network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 11, 07:41 PDT
      Resolved - Given the current situation in Africa where multiple undersea Internet cables that serve Africa have been severed. Our Engineers have detected multiple network degradations over multiple countries in Africa, for that reason, we have merged this into one incident report. For the latest updates, please refer to our ongoing Status updates here: https://status.twilio.com/incidents/zg9bvdcgfb0b
      Mar 18, 12:01 PDT
      Update - We continue to experience SMS delivery delays when sending messages to the Vodafone network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Mar 18, 09:59 PDT
      Update - We continue to experience SMS delivery delays when sending messages to the Vodafone network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 18, 01:54 PDT
      Update - We continue to experience SMS delivery delays when sending messages to the Vodafone network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 17, 21:59 PDT
      Update - We continue to experience SMS delivery delays when sending messages to the Vodafone network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 17, 20:00 PDT
      Investigating - During the monitoring period, we confirmed that we are no longer experiencing SMS delivery delays when sending messages to the MTN network but not for the Vodafone network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 17, 19:08 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to MTN network in Ghana. We are still investigating SMS delivery delays when sending messages to Vodafone network in Ghana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 17, 17:18 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Ghana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 17, 17:12 PDT
      Investigating - We are still experiencing SMS delivery delays to multiple networks in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 24 hours or as soon as more information becomes available.
      Mar 17, 11:29 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodafone and MTN networks in Ghana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 17, 09:45 PDT
      Update - We are still experiencing SMS delivery delays to Vodafone and MTN networks in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 16 hours or as soon as more information becomes available.
      Mar 16, 17:45 PDT
      Update - We continue to experience SMS delivery delays to Vodafone and MTN networks in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 8 hours or as soon as more information becomes available.
      Mar 16, 09:50 PDT
      Update - We continue to experience SMS delivery delays to Vodafone and MTN networks in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 4 hours or as soon as more information becomes available.
      Mar 16, 05:42 PDT
      Update - We are still experiencing SMS delivery delays to Vodafone and MTN networks in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 2 hours or as soon as more information becomes available.
      Mar 16, 03:48 PDT
      Investigating - We are still experiencing SMS delivery delays to Vodafone and MTN networks in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
      Mar 16, 02:51 PDT
      Monitoring - We are observing recovery in SMS delivery delays to Vodafone and MTN networks in Ghana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 16, 00:57 PDT
      Update - We are still experiencing SMS delivery delays to Vodafone and MTN Networks in Ghana. Our engineers are working with our carrier partner to resolve this issue. We will provide an update within 16 hours or as soon as more information becomes available.
      Mar 15, 09:07 PDT
      Update - We are still experiencing SMS delivery delays to Vodafone and MTN Networks in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 8 hours or as soon as more information becomes available.
      Mar 15, 01:08 PDT
      Update - We are still experiencing SMS delivery delays to Vodafone and MTN networks in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 4 hours or as soon as more information becomes available.
      Mar 14, 21:16 PDT
      Update - We are still experiencing SMS delivery delays to Vodafone and MTN networks in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 2 hours or as soon as more information becomes available.
      Mar 14, 19:16 PDT
      Investigating - We are experiencing SMS delivery delays to Vodafone Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
      Mar 14, 18:27 PDT
      Resolved - Given the current situation in Africa where multiple undersea Internet cables that serve Africa have been severed. Our Engineers have detected multiple network degradations over multiple countries in Africa, for that reason, we have merged this into one incident report. For the latest updates, please refer to our ongoing Status updates here: https://status.twilio.com/incidents/zg9bvdcgfb0b
      Mar 18, 12:00 PDT
      Update - We are observing an improvement for the TeleCel and Onatel networks but we continue to experience SMS delivery delays when sending messages to the Orange network in Burkina Faso. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 17, 23:42 PDT
      Update - We continue to experience SMS delivery delays when sending messages to multiple networks in Burkina Faso. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 17, 04:48 PDT
      Update - We continue to experience SMS delivery delays when sending messages to multiple networks in Burkina Faso. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 16, 04:52 PDT
      Update - During Investigation our Engineers detected SMS Delivery Delays over multiple networks in Burkina Faso, not only Telecel. We keep working with our carrier partner to resolve this issue. We will provide another update within 16 hours or as more information becomes available
      Mar 15, 12:58 PDT
      Update - We continue to experience SMS delivery delays when sending messages to the Telecel Network in Burkina Faso. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 8 hours or as soon as more information becomes available.
      Mar 15, 08:11 PDT
      Update - We are experiencing SMS delivery delays when sending messages to the Telecel Network in Burkina Faso. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 15, 04:36 PDT
      Update - We are experiencing SMS delivery delays when sending messages to the Telecel Network in Burkina Faso. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 15, 02:49 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to the Telecel Network in Burkina Faso. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 15, 01:57 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Telecel Network in Burkina Faso. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 15, 00:05 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to the Telecel Network in Burkina Faso. Our engineers have been working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Mar 14, 20:46 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to the Telecel Network in Burkina Faso. Our engineers have been working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 14, 12:50 PDT
      Update - We continue to experience SMS delivery delays when sending messages to the Telecel Network in Burkina Faso. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 4 hours or as soon as more information becomes available.
      Mar 14, 08:56 PDT
      Update - We continue to experience SMS delivery delays when sending messages to the Telecel Network in Burkina Faso. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 2 hours or as soon as more information becomes available.
      Mar 14, 07:08 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to the Telecel Network in Burkina Faso. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 14, 06:06 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to BTC network in Botswana. This incident has been resolved.
      Mar 18, 09:31 PDT
      Update - We are continuing to observe recovery in SMS delivery delays when sending messages to BTC network in Botswana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 18, 07:28 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to BTC network in Botswana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 18, 05:33 PDT
      Update - We continue to experience SMS delivery delays to the BTC network in Botswana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 18, 00:06 PDT
      Update - We continue experiencing SMS delivery delays to BTC network in Botswana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Mar 17, 08:00 PDT
      Update - We continue experiencing SMS delivery delays to BTC network in Botswana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 17, 00:00 PDT
      Update - We continue experiencing SMS delivery delays to BTC network in Botswana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 16, 20:15 PDT
      Update - We continue experiencing SMS delivery delays to BTC network in Botswana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 16, 18:15 PDT
      Investigating - We are experiencing SMS delivery delays to BTC network in Botswana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 16, 17:15 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 18, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 17, 22:00 PDT
      Scheduled - The AT&T network in the US is conducting a planned maintenance from 17 March 2024 at 22:00 PDT until 18 March 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from AT&T United States handsets via short codes.
      Mar 16, 09:33 PDT
      Resolved - We are no longer experiencing SMS delivery delays and delivery failures when sending messages to and from the AT&T network in Mexico. This incident has been resolved.
      Mar 18, 01:19 PDT
      Monitoring - We have observed a recovery from the SMS delivery delays and delivery failures when sending messages to and from the AT&T network in Mexico. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.
      Mar 17, 23:32 PDT
      Update - We continue to experience SMS delivery delays and delivery failures when sending messages to and from the AT&T network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 17, 20:40 PDT
      Update - We are currently experiencing SMS delivery delays and delivery failures when sending messages to and from AT&T network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 17, 16:42 PDT
      Update - We are experiencing SMS delivery delays and delivery failures when sending messages to and from AT&T network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 17, 14:46 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to AT&T network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 17, 14:00 PDT
      Mar 17, 2024
      Completed - The scheduled maintenance has been completed.
      Mar 17, 23:45 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 17, 15:30 PDT
      Scheduled - Our carrier partner Vodafone UK is conducting a planned maintenance from 17 March 2024 at 15:30 PDT until 17 March 2024 at 23:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone UK customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

      Mar 15, 18:42 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Malitel network in Mali. This incident has been resolved.
      Mar 17, 22:22 PDT
      Monitoring - We have observed a recovery from the SMS delivery delays when sending messages to the Malitel network in Mali. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.
      Mar 17, 20:22 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Malitel network in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 17, 16:40 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Malitel network in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 17, 15:51 PDT
      Resolved - We are no longer experiencing SMS delivery failures to the Tigo and Zantel networks in Tanzania. This incident has been resolved.
      Mar 17, 21:30 PDT
      Monitoring - We are observing a recovery from the SMS delivery failures to the Tigo and Zantel networks in Tanzania. We are monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 17, 19:30 PDT
      Update - We continue to experience SMS delivery failures to the Tigo and Zantel networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 17, 19:22 PDT
      Investigating - During the monitoring period, we continued to observe SMS delivery failures when sending messages to the Tigo and Zantel networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 17, 18:22 PDT
      Update - We are still observing recovery in SMS delivery failures when sending messages to Tigo and Zantel networks in Tanzania. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 17, 16:22 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Tigo and Zantel networks in Tanzania. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 17, 14:21 PDT
      Update - We continue experiencing SMS delivery failures to TiGO and Zantel networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Mar 17, 02:57 PDT
      Update - We continue experiencing SMS delivery failures to tiGO and Zantel networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Mar 16, 19:03 PDT
      Update - We continue experiencing SMS delivery failures to tiGO and Zantel networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Mar 16, 15:03 PDT
      Update - We continue experiencing SMS delivery failures to tiGO and Zantel networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 16, 13:03 PDT
      Update - We are experiencing SMS delivery failures to tiGO and Zantel networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 16, 12:03 PDT
      Investigating - We are experiencing SMS delivery failures to tiGO and Zantel networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 16, 12:01 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 17, 21:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 17, 12:00 PDT
      Scheduled - Our Voice carrier partner in Israel is conducting a planned maintenance from 17 March 2024 at 12:00 PDT until 17 March 2024 at 21:00 PDT. During the maintenance window, there could be intermittent call failures to a subset of Twilio Israel phone numbers.
      Mar 12, 18:23 PDT
      Resolved - We are no longer experiencing SMS delivery failures to Subset Of Phone Numbers In Netherlands. This incident has been resolved.
      Mar 17, 03:18 PDT
      Monitoring - We are observing successful SMS inbound delivery failure to a subset of phone numbers In Netherlands. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 17, 01:21 PDT
      Update - We continue experiencing SMS inbound delivery failure to a subset of phone numbers In Netherlands.. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 16, 23:23 PDT
      Investigating - We are experiencing Inbound SMS Delivery Failure To A Subset Of Phone Numbers In Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available
      Mar 16, 22:23 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 17, 03:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 16, 15:00 PDT
      Scheduled - Our carrier partner WindTre Italy is conducting a planned maintenance from 16 March 2024 at 15:00 PDT until 17 march 2024 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for WindTre Italy customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

      Mar 14, 13:59 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 17, 02:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 16, 21:02 PDT
      Scheduled - Twilio is conducting planned maintenance from 16 March 21:01 until 17 March 02:00 PDT on the Twilio Network Exchange. During the maintenance window there could be intermittent impact to services.
      Mar 6, 08:43 PST
      Completed - The scheduled maintenance has been completed.
      Mar 17, 02:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 16, 21:01 PDT
      Scheduled - Twilio is conducting planned maintenance from 16 March 21:01 until 17 March 02:00 PDT on the Twilio network. During the maintenance window, there could be intermittent impact to services.
      Mar 6, 08:15 PST
      Completed - The scheduled maintenance has been completed.
      Mar 17, 02:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 16, 21:02 PDT
      Scheduled - Twilio is conducting planned maintenance from 16 March 21:01 until 17 March 02:00 PDT on the Twilio Network Exchange in Ashburn (US1). During the maintenance window there could be intermittent impact to services with Interconnects in US1.
      Mar 6, 08:42 PST
      Completed - The scheduled maintenance has been completed.
      Mar 17, 02:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 16, 21:02 PDT
      Scheduled - Twilio is conducting planned maintenance from 16 March 21:01 until 17 March 02:00 PDT on the Twilio network. During the maintenance window, there could be intermittent message delivery failures and delivery delays to and from Twilio.
      Mar 6, 08:07 PST
      Completed - The scheduled maintenance has been completed.
      Mar 17, 02:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 16, 21:02 PDT
      Scheduled - Twilio is conducting a planned maintenance from 16 March 21:01 until 17 March 02:00 PDT on the Twilio network. During the maintenance window there could be intermittent impact to services.
      Mar 6, 08:41 PST
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Moov network in Niger. This incident has been resolved.
      Mar 17, 01:03 PDT
      Update - We are still observing recovery in SMS delivery delays when sending messages to Moov network in Niger. We will continue to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 16, 23:23 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Moov network in Niger. We will continue to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 16, 21:23 PDT
      Update - We continue experiencing SMS delivery delays to Moov network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 16, 17:23 PDT
      Update - We continue experiencing SMS delivery delays to Moov network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 16, 15:23 PDT
      Investigating - We are experiencing SMS delivery delays to Moov network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 16, 14:23 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 17, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 15, 00:00 PDT
      Scheduled - Please be informed that from March 15th to 17th, 2024, in accordance with Russian Federal Law, our carrier partners have informed us that messages pertaining to election campaigning may be blocked during the presidential elections in Russia. We apologise in advance for the inconvenience this may cause.
      Mar 14, 10:35 PDT
      Mar 16, 2024
      Completed - The scheduled maintenance has been completed.
      Mar 16, 18:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 16, 14:00 PDT
      Scheduled - Our carrier partner KPN is conducting a planned maintenance from 16 March 2024 at 14:00 PDT until 16 March 2024 at 18:00 PDT. During the maintenance window, there could be intermittent API request failures for KPN customers.



      Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes.

      Feb 13, 06:55 PST
      Resolved - We are no longer experiencing SMS delivery failures when sending messages to the BTC network in Botswana. This incident has been resolved.
      Mar 16, 01:42 PDT
      Monitoring - We are observing recovery in SMS delivery failure when sending messages to BTC network in Botswana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 15, 23:50 PDT
      Investigating - We are still experiencing SMS delivery failures when sending messages to the BTC network in Botswana. Our engineers have been working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 15, 17:56 PDT
      Monitoring - We are observing recovery in SMS delivery failure when sending messages to the BTC network in Botswana. There may be intermittent delays. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 15, 16:07 PDT
      Update - We are still experiencing SMS delivery failures when sending messages to the BTC network in Botswana. Our engineers have been working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 15, 13:41 PDT
      Update - We continue to experience SMS delivery failures when sending messages to the BTC network in Botswana. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 2 hours or as soon as more information becomes available.
      Mar 15, 11:42 PDT
      Investigating - We are experiencing SMS delivery failures when sending messages to the BTC network in Botswana. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 15, 10:28 PDT
      Resolved - We are no longer experiencing SMS delivery delays to multiple networks in Tanzania. This incident has been resolved.
      Mar 16, 01:39 PDT
      Monitoring - We are observing recovery in SMS delivery delays to multiple networks in Tanzania. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 15, 23:47 PDT
      Update - We are still experiencing SMS delivery delays to multiple networks in Tanzania. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 15, 21:51 PDT
      Investigating - We are still experiencing SMS delivery delays to multiple networks in Tanzania. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 15, 17:39 PDT
      Monitoring - We are observing recovery in SMS delivery delays to multiple networks in Tanzania. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 15, 15:53 PDT
      Update - We continue to experience SMS delivery delays to multiple networks in Tanzania. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 15, 14:59 PDT
      Investigating - We are experiencing SMS delivery delays to multiple networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
      Mar 15, 14:08 PDT
      Mar 15, 2024
      Resolved - We are no longer experiencing issues in messaging services with 10DLC campaigns. This incident has been resolved.
      Mar 15, 22:16 PDT
      Monitoring - We are observing recovery in the messaging services. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 15, 19:50 PDT
      Update - Customers using Messaging Services with 10DLC Campaign associated are unable to add other number types to their messaging service. Our engineers are working to resolve the issue. We will provide an update in 2 hours or as soon as more information becomes available.
      Mar 15, 18:32 PDT
      Investigating - Customers using Messaging Services with 10DLC Campaign associated are unable to add other number types to their messaging service. Our engineers are working to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
      Mar 15, 17:32 PDT
      Resolved - We are no longer experiencing intermittent API Errors for Account Security to AT&T. This incident has been resolved.
      Mar 15, 19:52 PDT
      Update - We are no longer experiencing intermittent API Errors for Account Security to AT&T. This incident has been resolved.
      Mar 15, 14:43 PDT
      Monitoring - We are observing recovery in intermittent errors with API in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 15, 12:52 PDT
      Update - We continue to investigate intermittent API Errors for Account Security to AT&T US. We expect to provide another update within 4 hours or as soon as more information becomes available.
      Mar 15, 09:30 PDT
      Update - We continue to investigate intermittent API Errors for Account Security to AT&T US. We expect to provide another update within 2 hours or as soon as more information becomes available.
      Mar 15, 07:40 PDT
      Update - We are investigating intermittent API Errors for Account Security to AT&T US. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 15, 07:07 PDT
      Update - We are continuing to investigate this issue.
      Mar 15, 06:49 PDT
      Investigating - We are investigating intermittent errors with API in the US. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 15, 06:42 PDT
      Resolved - We are no longer experiencing call failures to a subset of France Twilio numbers. This incident has been resolved.
      Mar 15, 19:35 PDT
      Monitoring - We are observing recovery in Call Failures to a Subset of France Twilio's Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 15, 17:47 PDT
      Update - We are still experiencing Call Failures to a Subset of France Twilio's Numbers. Our engineers have been working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 15, 16:45 PDT
      Update - We are observing Call Failures to a Subset of France Twilio's Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 15, 14:50 PDT
      Update - We are observing Call Failures to a Subset of France Twilio's Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 15, 13:59 PDT
      Investigating - Our monitoring systems have detected a potential issue with Call Failures to a Subset of France Twilio's Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 15, 13:39 PDT
      Resolved - We are no longer experiencing SMS delivery delays to Moov Network in Niger. This incident has been resolved.
      Mar 15, 17:36 PDT
      Monitoring - We are observing recovery in SMS delivery delays to Moov Network in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 15, 15:50 PDT
      Investigating - We are experiencing SMS delivery delays to Moov Network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
      Mar 15, 15:03 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Movitel network in Mozambique. This incident has been resolved.
      Mar 15, 16:17 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Movitel network in Mozambique. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 15, 14:30 PDT
      Update - We continue to experience SMS delivery delays when sending messages to the Movitel network in Mozambique. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 15, 12:39 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to the Movitel network in Mozambique. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 15, 11:50 PDT
      Resolved - We are no longer experiencing SMS delivery failures to the TogoCell network in Togo. This incident has been resolved.
      Mar 15, 15:51 PDT
      Monitoring - We are observing recovery in SMS delivery failures to the TogoCell network in Togo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 15, 14:05 PDT
      Update - We continue to experience SMS delivery failures to the TogoCell network in Togo. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 15, 12:16 PDT
      Investigating - We are experiencing SMS delivery failures to the TogoCell network in Togo. Our engineers are working with our carrier partner to resolve this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 15, 11:29 PDT
      Resolved - We are no longer experiencing Flex Email Manager service. This incident has been resolved.
      Mar 15, 15:45 PDT
      Investigating - Our monitoring systems have detected a potential issue with SendGrid. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 15, 15:43 PDT
      Resolved - We have patched the fix in latest version of the affected libraries. This incident has been resolved. To ensure the stability and optimal performance, we highly recommend upgrading to the latest versions of our helper libraries
      Mar 15, 13:19 PDT
      Monitoring - We have patched the fix in the latest version of the affected libraries. We will continue monitoring the service to ensure a full recovery. To ensure the stability and optimal performance, we highly recommend upgrading to the latest versions of our helper libraries.
      Mar 15, 12:50 PDT
      Update - Our engineers have identified the root cause and partially fixed three (Node, Java, and c#) helper libraries. Our engineering team is actively working to release new versions of Python and Go helpers as well. We recommend upgrading to latest versions for the fixed libraries. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Mar 14, 15:12 PDT
      Identified - Our engineers have identified the issue with Twilio helper libraries and are working to deploy a fix. Current workaround is using go: v1.19.0 https://github.com/twilio/twilio-go/releases/tag/v1.19.0, node: 4.23.0 https://www.npmjs.com/package/twilio/v/4.23.0, python: 8.13.0, java: 9.16.0 https://mvnrepository.com/artifact/com.twilio.sdk/twilio/9.16.0, c#: 6.18.0 https://www.nuget.org/packages/Twilio/6.18.0. We expect to provide another update in 24 hours as engineering will be fixing the issue in the next release.
      Mar 13, 15:11 PDT
      Update - Engineers continue to investigate a service interruption with Python helper library release 9.0.0. Customers can't use the latest version of the helper library for certain requests. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 13, 14:49 PDT
      Update - We are investigating a service interruption with Python helper library release 9.0.0. Customers can't use the latest version of the helper library for certain requests. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 13, 13:49 PDT
      Investigating - Our monitoring systems have detected a potential issue with Python helper library release 9.0.0 . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 13, 13:39 PDT
      Resolved - During Investigation our Engineers detected SMS Delivery Delays over multiple networks in Burkina Faso, not only Orange. We keep working with our carrier partner to resolve this issue. We will provide updates over the following notification SMS Delivery Delay to Telecel Network in Burkina Faso: https://status.twilio.com/incidents/72fs7y6k2cdx and will resolve this one to avoid confusion.
      Mar 15, 12:46 PDT
      Update - We are still experiencing SMS delivery delay to Orange Network in Burkina Faso. Our engineers are working with our carrier partner to resolve this issue. We will provide an update within 16 hours or as soon as more information becomes available.
      Mar 15, 09:10 PDT
      Update - We are still experiencing SMS delivery delay to Orange Network in Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 8 hours or as soon as more information becomes available.
      Mar 15, 01:24 PDT
      Update - We are still experiencing SMS delivery delay to Orange Network in Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 4 hours or as soon as more information becomes available.
      Mar 14, 21:30 PDT
      Update - We are still experiencing SMS delivery delay to Orange Network in Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 2 hours or as soon as more information becomes available.
      Mar 14, 19:30 PDT
      Investigating - We are experiencing SMS delivery delay to Orange Network in Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
      Mar 14, 18:37 PDT
      Resolved - We are no longer experiencing Phone number verification issues during signup. This incident has been resolved.
      Mar 15, 12:13 PDT
      Monitoring - Phone number verification during signup is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Mar 15, 11:39 PDT
      Update - We are investigating 404 errors with phone number verification when signing up via the Twilio Console. We expect to provide another update in 30 minutes or as soon as more information becomes available
      Mar 15, 11:24 PDT
      Investigating - We've become aware of a potential issue with phone number verification which may impact new signups via the Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 15, 11:15 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 15, 04:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 14, 23:30 PDT
      Scheduled - The AT&T network in Mexico is conducting an emergency maintenance from 14 March 2024 at 23:30 PDT until 15 March 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Mar 14, 13:32 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 15, 04:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 14, 22:00 PDT
      Scheduled - The T-Mobile network in US is conducting an emergency maintenance from 14 March 2024 at 22:00 PDT until 15 March 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets.
      Mar 13, 16:51 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 15, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 14, 20:00 PDT
      Scheduled - The AT&T network in the US is conducting a planned maintenance from 14 March 2024 20:00 PDT until 15 March 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets.
      Mar 8, 04:17 PST
      Mar 14, 2024
      Resolved - We are no longer experiencing SMS delivery failures to Denmark Twilio numbers. This incident has been resolved.
      Mar 14, 22:34 PDT
      Monitoring - We are observing successful SMS delivery to Denmark Twilio numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 14, 20:53 PDT
      Update - We are still experiencing SMS inbound delivery failures when sending to Denmark Twilio numbers. Our engineers have been working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 14, 13:01 PDT
      Update - We are continuing to experience SMS inbound delivery failures when sending to Denmark Twilio numbers. Our engineers are working with our carrier partner to resolve this issue. We expect to provide another update within 4 hours or as soon as more information becomes available.
      Mar 14, 09:10 PDT
      Update - We are continuing to experience SMS inbound delivery failures when sending to Denmark Twilio numbers. Our engineers are working with our carrier partner to resolve this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 14, 07:20 PDT
      Investigating - We are experiencing SMS inbound delivery failures when sending to Denmark Twilio numbers. Our engineers are working with our carrier partner to resolve this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 14, 06:34 PDT
      Resolved - The issue affecting Flex Fair Use Policy on Console has been resolved and the service is functioning normally at this time. To view the Fair Usage Policy, the following link should be used: https://pages.twilio.com/flex-fup
      Mar 14, 21:32 PDT
      Monitoring - Flex Fair Use Policy on Console is now operating normally. Our engineering team has worked around the issue by replacing “ahoy.twilio.com” to “pages.twilio.com” while Ahoy server was throwing the error. To view the Fair Usage Policy, the following link should be used: https://pages.twilio.com/flex-fup. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Mar 14, 21:09 PDT
      Update - We are currently investigating an issue with Flex Fair Use Policy on Console. Our engineering team is looking into the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 14, 19:10 PDT
      Update - We are currently investigating an issue with Flex Fair Use Policy on Console. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 14, 18:10 PDT
      Investigating - Our monitoring systems have detected an issue with Flex Fair Use Policy on Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 14, 17:46 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Orange Network in Mauritius. This incident has been resolved.
      Mar 14, 19:40 PDT
      Update - We are continuing to monitor recovery in SMS delivery delays when sending messages to the Orange Network in Mauritius. We will keep monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 14, 17:55 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Orange Network in Mauritius. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 14, 16:03 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to the Orange Network in Mauritius. Our engineers have been working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 14, 13:09 PDT
      Update - We continue to experience SMS delivery delays when sending messages to the Orange Network in Mauritius. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 4 hours or as soon as more information becomes available.
      Mar 14, 09:15 PDT
      Update - We continue to experience SMS delivery delays when sending messages to the Orange Network in Mauritius. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 2 hours or as soon as more information becomes available.
      Mar 14, 07:23 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to the Orange Network in Mauritius. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 14, 06:27 PDT
      Resolved - We are no longer experiencing any delays in VoiceBase transcriptions. This incident has been resolved.
      Mar 14, 17:19 PDT
      Monitoring - We are observing recovery with VoiceBase transcriptions. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 14, 15:47 PDT
      Update - We continue to experience VoiceBase transcription delays. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 14, 14:43 PDT
      Investigating - We are experiencing VoiceBase transcription delays. Our engineers are working to get this issue resolved. We will provide an update in 1 hour or as soon as more information becomes available.
      Mar 14, 13:52 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 14, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 14, 13:00 PDT
      Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 14 March 2023 at 13:00 PDT until 14 March 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
      Mar 4, 00:10 PST
      Resolved - We are no longer experiencing SMS Delivery Delays to CTBC network in Brazil. This incident has been resolved.
      Mar 14, 16:40 PDT
      Monitoring - We are observing recovery in SMS Delivery Delays to CTBC network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 14, 14:41 PDT
      Investigating - We are experiencing SMS Delivery Delays to CTBC network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
      Mar 14, 13:43 PDT
      Resolved - We are no longer experiencing intermittent failures with logging and signup in the Console. This incident has been resolved.
      Mar 14, 16:22 PDT
      Monitoring - A fix has been implemented and we are monitoring the results for intermittent failures with logging and signup in the Console. We will provide another update in 30 minutes or as soon as more information becomes available.
      Mar 14, 15:59 PDT
      Identified - The root cause of intermittent failures with logging and signup in the Console has been identified. Our engineering team is working on implementing a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 14, 15:40 PDT
      Update - We are currently seeing intermittent failures logging into Console. Our engineering team is looking into the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
      Mar 14, 14:53 PDT
      Investigating - Our monitoring systems have detected a potential issue with the Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 14, 14:28 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending promotional messages to multiple Brazil networks over a subset of short codes. This incident has been resolved.
      Mar 14, 15:35 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending promotional messages to multiple Brazil networks over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 14, 13:05 PDT
      Update - We continue to experience SMS delivery delays when sending promotional messages to multiple Brazil networks over a subset of shortcodes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 4 hours or as soon as more information becomes available.
      Mar 14, 11:20 PDT
      Update - We are experiencing SMS delivery delays when sending promotional messages to multiple Brazil networks over a subset of shortcodes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 2 hours or as soon as more information becomes available.
      Mar 14, 09:25 PDT
      Investigating - We are experiencing SMS delivery delays when sending promotional messages to multiple Brazil networks over a subset of shortcodes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 14, 08:34 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Vodacom Network in Congo. This incident has been resolved.
      Mar 14, 13:59 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Vodacom Network in Congo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 14, 12:13 PDT
      Update - We continue to experience SMS delivery delays when sending messages to the Vodacom Network in Congo. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 4 hours or as soon as more information becomes available.
      Mar 14, 08:10 PDT
      Update - We continue to experience SMS delivery delays when sending messages to the Vodacom Network in Congo. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 2 hours or as soon as more information becomes available.
      Mar 14, 06:20 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Vodacom Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 14, 05:25 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodafone Network in Ghana. This incident has been resolved.
      Mar 14, 13:22 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodafone Network in Ghana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 14, 11:37 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Vodafone Network in Ghana. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 8 hours or as soon as more information becomes available.
      Mar 14, 10:37 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Vodafone Network in Ghana. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 4 hours or as soon as more information becomes available.
      Mar 14, 06:42 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Vodafone Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 14, 04:18 PDT
      Investigating - We continue to experience SMS delivery delays when sending messages to Vodafone Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
      Mar 14, 03:15 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodafone Network in Ghana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 14, 01:22 PDT
      Investigating - We are experiencing MMS/SMS delivery delays when sending messages to SMS Delivery Delays to Vodafone Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 14, 00:35 PDT
      Resolved - We are no longer experiencing SMS delivery delays and failures when sending to the UzMobile network In Uzbekistan. This incident has been resolved.
      Mar 14, 12:17 PDT
      Monitoring - We are observing recovery in SMS delivery delays and failures when sending to the UzMobile network In Uzbekistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 14, 10:23 PDT
      Update - We are experiencing SMS delivery delays and failures when sending to the UzMobile network In Uzbekistan. Our engineers are working with our carrier partner to resolve this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 14, 08:39 PDT
      Investigating - We are experiencing SMS delivery delays and failures when sending to the UzMobile network In Uzbekistan. Our engineers are working with our carrier partner to resolve this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 14, 07:57 PDT
      Resolved - Flex is operating normally at this time for all customers in Brazil.
      Mar 14, 09:25 PDT
      Monitoring - Flex is now operating normally for customers in Brazil. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Mar 14, 08:52 PDT
      Investigating - We are investigating an issue with Flex not loading for users in Brazil. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Mar 14, 08:31 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 14, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 13, 23:01 PDT
      Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 13 March 2024 at 23:00 PDT until 14 March 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Mar 12, 16:09 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 14, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 14, 02:00 PDT
      Scheduled - A subset of small US networks in the US is conducting a planned maintenance from 14 March 2024 at 02:00 PDT until 14 March 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers.
      Feb 27, 22:36 PST
      Resolved - The Personalized line is now reachable. This incident has been resolved.
      Mar 14, 03:33 PDT
      Monitoring - A fix has been implemented and Personalized line is now reachable. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 14, 03:07 PDT
      Update - We are continuing to investigate the issue where Personalized line is not reachable however customers can still create ticket in Twilio Console. Our engineering team is actively investigating. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 14, 01:15 PDT
      Update - We are investigating an issue where Personalized line is not reachable however customers can still create ticket in Twilio Console. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 14, 00:44 PDT
      Investigating - Our monitoring systems have detected a potential issue Twilio Personalized Support Line failing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 14, 00:24 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 14, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 13, 23:00 PDT
      Scheduled - Our service partner is conducting a planned maintenance from 13 March 2024 at 23:00 PDT until 14 March 2024 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following country and carrier: Bell Canada, Rogers Canada, Telus Canada



      Impacted Products: Lookup Identity Match, Verify Silent Network Auth, Lookup Line Type Intelligence [Twilio API], Lookup SIM Swap, Legacy Identity MatchAndAttributes

      Mar 8, 13:21 PST
      Completed - The scheduled maintenance has been completed.
      Mar 14, 02:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 13, 23:01 PDT
      Scheduled - Our carrier partner Verizon Wireless US is conducting a planned maintenance from 13 March 2024 at 23:00 PDT until 14 March 2024 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for Verizon Wireless US customers.



      Impacted Products: Verify Silent Network Auth

      Mar 12, 23:58 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 14, 02:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 13, 22:00 PDT
      Scheduled - The C-Spire network in the US is conducting a planned maintenance from 13 March 2024 at 22:00 PDT until 14 March 2024 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from C-Spire handsets.
      Mar 8, 08:13 PST
      Resolved - We are no longer experiencing SMS delivery failures to Mexico.This incident has been resolved.
      Mar 14, 00:01 PDT
      Monitoring - We are observing recovery in SMS delivery to Mexico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 13, 22:01 PDT
      Investigating - We are experiencing SMS delivery failures to multiple network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 13, 21:08 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 14, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 13, 20:00 PDT
      Scheduled - Our SMS and MMS carrier partner in the US and Canada is conducting a planned maintenance from 13 March 2024 at 20:00 PDT until 14 March 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets via Toll-free numbers.
      Mar 1, 23:28 PST
      Mar 13, 2024
      Completed - The scheduled maintenance has been completed.
      Mar 13, 18:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 13, 16:00 PDT
      Scheduled - Our SMS carrier partner in France is conducting a planned maintenance from 13 March 2024 at 16:00 PDT until 13 March 2024 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets.
      Mar 6, 17:21 PST
      Resolved - We have fully investigated SMS delivery delays and failures when sending messages to Zain network in Sudan, and we have reached impacted customers internally to continue sharing updates. We will resolve this status post.
      Mar 13, 16:39 PDT
      Update - We continue to investigate SMS delivery delays and failures when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 13, 03:12 PDT
      Update - We continue to investigate SMS delivery delays and failures when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available
      Mar 12, 03:20 PDT
      Update - We continue to investigate SMS delivery delays and failures when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available
      Mar 11, 03:29 PDT
      Update - We continue to investigate SMS delivery delays and failures when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 10, 03:39 PDT
      Update - We are continuing to investigate SMS delivery delays and failures when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 9, 03:43 PST
      Update - We are continuing to investigate SMS delivery delays and failures when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 8, 03:51 PST
      Update - We are continuing to investigate SMS delivery delays and failures when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 7, 03:55 PST
      Update - We are continuing to investigate SMS delivery delays and failures when sending messages to Zain Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 6, 04:06 PST
      Update - We are continuing to investigate SMS delivery delays and failures when sending messages to Zain and Sudani One Networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Mar 5, 12:22 PST
      Update - We are continuing to investigate SMS delivery delays and failures when sending messages to Zain and Sudani One Networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 5, 04:22 PST
      Update - We are continuing to investigate SMS delivery delays and failures when sending messages to Zain and Sudani One Networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 5, 01:42 PST
      Update - We are continuing to investigate this issue.
      Mar 5, 00:43 PST
      Investigating - We are experiencing SMS delivery delays and failures when sending messages to Zain and Sudani One Networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 5, 00:40 PST
      Resolved - On March 13th, between 18:19:11 UTC and 01:19:38, Verify experienced a degradation on the Verification creation endpoint given an increased latency.
      Customer Impact: 343 errors (i.e., 503) were returned to customers. The issue has now been resolved.

      Mar 13, 12:13 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 13, 10:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 13, 09:30 PDT
      Scheduled - The Vodafone network in India is conducting an emergency maintenance from 13 March 2024 at 09:30 PDT until 13 March 2024 at 10:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone India handsets.
      Mar 13, 07:38 PDT
      Resolved - The issue affecting the ability to add verified caller ID's to accounts has been resolved and the service is functioning normally at this time.
      Mar 13, 10:11 PDT
      Update - We are continuing to investigate the issue Unable to Add Verified Caller ID's to Trial Accounts. Our engineering team is actively investigating. We will provide another update within 4 hours or as soon as more information becomes available.
      Mar 13, 06:25 PDT
      Update - We are continuing to investigate the issue Unable to Add Verified Caller ID's to Trial Accounts. Our engineering team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 13, 04:28 PDT
      Update - Our monitoring systems have detected a potential issue Unable to Add Verified Caller ID's to Accounts. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 13, 03:52 PDT
      Investigating - Our monitoring systems have detected a potential issue Unable to Add Verified Caller ID's to Accounts. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 13, 03:36 PDT
      Resolved - We are no longer experiencing SMS delivery delays and failures to Telefonica Network in Peru. This incident has been resolved.
      Mar 13, 08:47 PDT
      Monitoring - We are observing a recovery in SMS delivery delays and failures to Telefonica Network in Peru. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 13, 06:57 PDT
      Update - We continue to investigate the issue causing SMS delivery delays and failures to Telefonica Network in Peru. Our engineers are working with our carrier partner to resolve this issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Mar 12, 22:56 PDT
      Update - We continue to investigate the issue causing SMS delivery delays and failures to Telefonica Network in Peru. Our engineers are working with our carrier partner to resolve this issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Mar 12, 21:22 PDT
      Update - We continue to investigate the issue causing SMS delivery delays and failures to Telefonica Network in Peru. Our engineers are working with our carrier partner to resolve this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 12, 19:28 PDT
      Investigating - After monitoring for some time, we started seeing a degradation of the service. We're experiencing SMS delivery delays and failures to Telefonica Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 12, 18:32 PDT
      Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Telefonica Network in Peru. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 12, 16:13 PDT
      Update - We continue to investigate the issue causing SMS delivery delays and failures to Telefonica Network in Peru. Our engineers are working with our carrier partner to resolve this issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Mar 12, 11:40 PDT
      Update - We continue to investigate the issue causing SMS delivery delays and failures to Telefonica Network in Peru. Our engineers are working with our carrier partner to resolve this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 12, 09:39 PDT
      Investigating - We are experiencing SMS delivery delays and failures to Telefonica Network in Peru. Our engineers are working with our carrier partner to resolve this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 12, 08:41 PDT
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Yemen Mobile Network in Yemen. This incident has been resolved.
      Mar 13, 04:44 PDT
      Update - We continue to observe recovery in SMS delivery delays to Yemen Mobile Network in Yemen. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 13, 02:58 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Yemen Mobile Network in Yemen. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 13, 00:53 PDT
      Update - We are continuing to experience SMS delivery delays to Yemen Mobile Network in Yemen. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 12, 23:52 PDT
      Investigating - After monitoring for some time, we started seeing a degradation of the service. We're experiencing SMS delivery delays when sending messages to Yemen Mobile Network in Yemen. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 12, 22:54 PDT
      Update - We are observing recovery in SMS delivery delays to Yemen Mobile Network in Yemen. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 12, 22:51 PDT
      Update - We are observing recovery in SMS delivery delays to Yemen Mobile Network in Yemen. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 12, 20:55 PDT
      Update - We are observing recovery in SMS delivery delays to Yemen Mobile Network in Yemen. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 12, 19:01 PDT
      Monitoring - We are observing recovery in SMS delivery delays to Yemen Mobile Network in Yemen. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      Mar 12, 18:34 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Yemen Mobile Network in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 12, 17:33 PDT
      Update - Our monitoring systems have detected a potential issue with SMS delivery delays to Yemen Mobile Network in Yemen. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 12, 17:32 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Yemen Mobile Network in Yemen. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 12, 17:22 PDT
      Resolved - We are no longer experiencing SMS Delivery Receipt Delays To Globe Network In Philippines. This incident has been resolved.
      Mar 13, 02:36 PDT
      Update - We continue to observe recovery in SMS Delivery Receipt Delays To Globe Network In Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 13, 00:49 PDT
      Monitoring - We are observing recovery in SMS Delivery Receipt Delays To Globe Network In Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 12, 23:54 PDT
      Update - We are continuing to experience SMS Delivery Receipt Delays To Globe Network In Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 12, 22:47 PDT
      Update - We are continuing to experience SMS Delivery Receipt Delays To Globe Network In Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 12, 20:44 PDT
      Investigating - We are experiencing SMS Delivery Receipt Delays To Globe Network In Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 12, 19:51 PDT
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to MTS Network in Serbia from a subset of registered Sender Id's. This incident has been resolved.
      Mar 13, 02:05 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTS Network in Serbia from a subset of registered Sender Id's. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 13, 00:20 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to MTS Network in Serbia from a subset of registered Sender Id's. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 12, 22:48 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to MTS Network in Serbia from a subset of registered Sender Id's. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 12, 18:37 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to MTS Network in Serbia from a subset of registered Sender Ids . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 12, 16:19 PDT
      Update - We are experiencing SMS delivery delays when sending messages to MTS Network in Serbia from a subset of registered Sender Ids . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 12, 15:09 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to MTS Network in Serbia from a subset of registered Sender Ids . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 12, 15:00 PDT
      Mar 12, 2024
      Completed - The scheduled maintenance has been completed.
      Mar 12, 20:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 12, 14:00 PDT
      Scheduled - Our Voice carrier partner in France and Germany is conducting a planned maintenance from 12 March 2024 at 14:00 PDT until 12 March 2024 at 20:00 PDT. During the maintenance window, there could be intermittent call disconnects and call failures for calls from and to Twilio France and Germany phone numbers.
      Feb 21, 07:47 PST
      Completed - The scheduled maintenance has been completed.
      Mar 12, 17:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 11, 13:00 PDT
      Update - We will be undergoing scheduled maintenance during this time.
      Mar 8, 15:50 PST
      Scheduled - The Megafon and Yota networks in Russia is conducting a series of planned maintenances from 11 March 2024 at 13:00 PDT until 12 March 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon and Yota and Zao Smarts Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      11 March 2024 at 13:00 PDT until 11 March 2024 at 17:00 PDT


      12 March 2024 at 13:00 PDT until 12 March 2024 at 17:00 PDT


      Mar 7, 06:24 PST
      Completed - The scheduled maintenance has been completed.
      Mar 12, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 12, 14:01 PDT
      Scheduled - The Beeline network in Russia is conducting an emergency maintenance from 12 March 2024 at 14:00 PDT until 12 March 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
      Mar 11, 07:06 PDT
      Resolved - The issue involving users receiving a 500 response from the start/stop recording api has been resolved.
      Mar 12, 12:26 PDT
      Update - We are currently investigating a potential issue with users receiving a 500 response from the start/stop recording api. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
      Mar 12, 11:37 PDT
      Investigating - We've become aware of a potential issue with users receiving a 500 response from the start/stop recording api. Our engineering team has been alerted and is actively investigating. We will provide an update as soon as we have more information.
      Mar 12, 11:19 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to a small US network in the US via subset of shortcode. This incident has been resolved.
      Mar 12, 12:20 PDT
      Update - We continue to monitor recovery in message delivery report delays to a subset of Small US Networks in the US via a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update within 2 hours or as soon as more information becomes available.
      Mar 12, 10:21 PDT
      Update - We continue to monitor recovery in message delivery report delays to a subset of Small US Networks in the US via a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update within 2 hours or as soon as more information becomes available.
      Mar 12, 08:32 PDT
      Monitoring - We are observing recovery in message delivery report delays to a subset of Small US Networks in the US via a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update within 2 hours or as soon as more information becomes available.
      Mar 12, 06:37 PDT
      Update - After investigation with our carrier partner, we have determined that SMS delivery is not impacted, however we are instead experiencing delays in receiving message delivery reports to a subset of Small US Networks in the US via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Mar 11, 12:51 PDT
      Update - We continue to experience SMS delivery delays when sending messages to small US network in the US via subset of shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 10, 14:31 PDT
      Update - We continue to experience SMS delivery delays when sending messages to small US network in the US via subset of shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 9, 14:23 PST
      Update - We continue to experience SMS delivery delays when sending messages to small US network in the US via subset of shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Mar 8, 22:23 PST
      Update - We continue experiencing SMS delivery delays when sending messages to small US network in the US via subset of shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 8, 14:21 PST
      Update - We continue experiencing SMS delivery delays when sending messages to small US network in the US via subset of shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 8, 10:21 PST
      Update - We continue experiencing SMS delivery delays when sending messages to small US network in the US via subset of shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 8, 08:18 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to small US network in the US via subset of shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 or as soon as more information becomes available.
      Mar 8, 07:30 PST
      Resolved - Twilio SMS was degraded for 72 hours between 03/09/2024 and 03/11/2024. During this time, customers may have experienced SMS failures to Greece Cosmote with error codes 21703 and 21612. The issue has now been resolved.
      Mar 12, 07:20 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to T-Mobile Network in Netherlands. This incident has been resolved.
      Mar 12, 04:22 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to T-Mobile Network in Netherlands. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 12, 02:28 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to T-Mobile Network in Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 12, 01:40 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodacom South Africa using Domestic Longcodes. This incident has been resolved.
      Mar 12, 04:05 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodacom South Africa using Domestic Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 12, 02:11 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Vodacom South Africa using Domestic Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 12, 01:23 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 12, 04:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 11, 20:00 PDT
      Scheduled - The AT&T network in the US is conducting a planned maintenance from 11 March 2024 20:00 PDT until 12 March 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets.
      Mar 8, 04:16 PST
      Completed - The scheduled maintenance has been completed.
      Mar 12, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 12, 02:00 PDT
      Scheduled - A subset of small US networks in the US is conducting a planned maintenance from 12 March 2024 at 02:00 PDT until 12 March 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers.
      Feb 27, 22:34 PST
      Completed - The scheduled maintenance has been completed.
      Mar 12, 01:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 11, 21:00 PDT
      Scheduled - Our SMS carrier partner in US is conducting a planned maintenance from 11 March 2024 at 21:00 PDT until 12 March 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via a subset of shortcode.
      Mar 4, 15:54 PST
      Mar 11, 2024
      Completed - The scheduled maintenance has been completed.
      Mar 11, 23:50 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 11, 15:00 PDT
      Scheduled - Our carrier partner Vodafone UK is conducting a planned maintenance from 11 March 2024 at 15:00 PDT until 11 March 2024 at 23:50 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone UK customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes.

      Mar 7, 05:25 PST
      Resolved - We are no longer experiencing delivery report delays when sending to multiple networks in New Zealand via a subset of Shortcode. This incident has been resolved.
      Mar 11, 21:29 PDT
      Monitoring - We are observing recovery in delivery report delays when sending to multiple networks in New Zealand via a subset of Shortcode. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 11, 19:29 PDT
      Investigating - We are experiencing delays in receiving message delivery reports when sending to multiple networks in New Zealand via a subset of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 11, 18:29 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 11, 21:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 11, 15:01 PDT
      Scheduled - Our Voice carrier partner in Israel is conducting a planned maintenance from 11 March 2024 at 15:00 PDT until 11 March 2024 at 21:00 PDT. During the maintenance window, there could be intermittent call failures to a subset of Twilio Israel phone numbers.
      Mar 8, 04:10 PST
      Completed - The scheduled maintenance has been completed.
      Mar 11, 21:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 11, 17:00 PDT
      Scheduled - Ukraine SMS Carrier Maintenance - Lifecell

      The Lifecell network in Ukraine is conducting a planned maintenance from 11 March 2024 at 17:00 PDT until 11 March 2024 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Lifecell Ukraine handsets.

      Mar 9, 13:00 PST
      Completed - The scheduled maintenance has been completed.
      Mar 11, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 11, 16:00 PDT
      Scheduled - The Motiv network in Russia is conducting a planned maintenance from 11 March 2024 at 16:00 PDT until 11 March 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Motiv Russia handsets.
      Mar 5, 22:17 PST
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Beeline Network in Tajikistan. This incident has been resolved.
      Mar 11, 14:32 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Beeline Network in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 11, 11:53 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Beeline Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 11, 08:12 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Beeline Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 11, 06:15 PDT
      Investigating - We are experiencingSMS delivery delays when sending messages to Beeline Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 11, 05:18 PDT
      Mar 10, 2024
      Mar 9, 2024
      Mar 8, 2024
      Mar 7, 2024
      Mar 6, 2024
      Mar 5, 2024