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    Issues found outside of Twilio’s Network
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      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics
        SMS Delivery Failures and Delivery Delays to Moov net in Togo
        Update - We are experiencing SMS delivery failures and delivery delays to Moov net in Togo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Nov 14, 2025 - 03:13 PST
        Update - We are experiencing SMS delivery failures and delivery delays to Moov net in Togo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Nov 13, 2025 - 11:15 PST
        Update - We are experiencing SMS delivery failures and delivery delays to Moov net in Togo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Nov 13, 2025 - 03:26 PST
        Update - We are experiencing SMS delivery failures and delivery delays to Moov net in Togo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Nov 12, 2025 - 23:34 PST
        Update - We are experiencing SMS delivery failures and delivery delays to Moov net in Togo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 12, 2025 - 21:37 PST
        Investigating - We are experiencing SMS delivery failures and delivery delays to Moov net in Togo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Nov 12, 2025 - 20:39 PST
        Update - We are observing recovery in SMS delivery failures and delays to Moov net in Togo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
        Nov 12, 2025 - 16:39 PST
        Monitoring - We are observing recovery in SMS delivery failures and delays to Moov net in Togo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 12, 2025 - 14:45 PST
        Update - We are still experiencing SMS delivery failures and delays to Moov net in Togo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Nov 12, 2025 - 06:47 PST
        Update - We are still experiencing SMS delivery failures and delays to Moov net in Togo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Nov 11, 2025 - 22:57 PST
        Update - We are still experiencing SMS delivery failures and delays to Moov net in Togo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Nov 11, 2025 - 18:57 PST
        Update - We are still experiencing SMS Delivery Failures and Delivery Delays to Moov net in Togo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 11, 2025 - 16:57 PST
        Update - We are experiencing SMS Delivery Failures and Delivery Delays to Moov net in Togo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Nov 11, 2025 - 16:03 PST
        Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Failures and Delivery Delays to Moov net in Togo. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Nov 11, 2025 - 15:54 PST
        Inbound SMS Delivery Failures to a Subset of Phone Numbers in Israel
        Update - We are still experiencing SMS delivery failures sending to a Subset of Phone Numbers in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Nov 14, 2025 - 02:38 PST
        Update - We are still experiencing SMS delivery failures sending to a Subset of Phone Numbers in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Nov 13, 2025 - 18:44 PST
        Update - We are still experiencing SMS delivery failures sending to a Subset of Phone Numbers in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Nov 13, 2025 - 14:45 PST
        Update - We are still experiencing SMS delivery failures sending to a Subset of Phone Numbers in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Nov 13, 2025 - 12:45 PST
        Investigating - We are still experiencing SMS delivery failures sending to a Subset of Phone Numbers in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Nov 13, 2025 - 11:45 PST
        Monitoring - We are observing successful SMS delivery to a Subset of Phone Numbers in Israel. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Nov 13, 2025 - 10:56 PST
        Investigating - This incident causing Inbound SMS Delivery Failures to a Subset of Phone Numbers in Israel was prematurely resolved in one of our previous posts. Please refer to https://status.twilio.com/incidents/yhmfq38hfz2v for previous updates. We are observing successful SMS delivery to a Subset of Phone Numbers in Israel. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Nov 13, 2025 - 08:17 PST
        SMS Delivery Delays and Failures to Tigo in Honduras
        Update - We are experiencing SMS Delivery Delays and Failures to Tigo in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Nov 14, 2025 - 02:12 PST
        Update - We are experiencing SMS Delivery Delays and Failures to Tigo in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 14, 2025 - 00:15 PST
        Investigating - We are experiencing SMS Delivery Delays and Failures to Tigo in Honduras 708-02. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Nov 13, 2025 - 23:24 PST
        SMS DLR Delays to Uzbekistan Uzdunrobita
        Monitoring - We are observing recovery in delays and failures in receiving message delivery reports when sending to Uzbekistan Uzdunrobita. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 14, 2025 - 01:42 PST
        Update - We are still experiencing delays and failures in receiving message delivery reports when sending to Uzbekistan Uzdunrobita. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Nov 13, 2025 - 20:25 PST
        Update - We are still experiencing delays and failures in receiving message delivery reports when sending to Uzbekistan Uzdunrobita. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Nov 13, 2025 - 16:25 PST
        Update - We are still experiencing delays and failures in receiving message delivery reports when sending to Uzbekistan Uzdunrobita. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Nov 13, 2025 - 14:25 PST
        Investigating - We are experiencing delays in receiving message delivery reports when sending to Uzbekistan Uzdunrobita. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Nov 13, 2025 - 13:25 PST
        SMS Delivery Delays to Altan Network in Mexico
        Update - We are still experiencing SMS delivery delays when sending messages to Altan Network in Mexico. Our engineers are continuously working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Nov 13, 2025 - 23:31 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Altan Network in Mexico. Our engineers are continuously working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Nov 13, 2025 - 15:31 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Altan Network in Mexico. Our engineers are continuously working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Nov 13, 2025 - 11:30 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Altan Network in Mexico. Our engineers are continuously working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 13, 2025 - 09:40 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Altan Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Nov 13, 2025 - 08:56 PST
        SMS Delivery Receipt Delays to Uintah Basin Electronics Telecommunications in United States for a Subset of Short Codes
        Update - We are experiencing SMS delivery receipt delays when sending messages to Uintah Basin Electronics Telecommunications in United States for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Nov 13, 2025 - 22:35 PST
        Update - We are experiencing SMS delivery receipt delays when sending messages to Uintah Basin Electronics Telecommunications in United States for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Nov 13, 2025 - 06:35 PST
        Update - We are experiencing SMS delivery receipt delays when sending messages to Uintah Basin Electronics Telecommunications in United States for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Nov 12, 2025 - 22:49 PST
        Update - We are experiencing SMS delivery delays when sending messages to Uintah Basin Electronics Telecommunications in United States for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Nov 12, 2025 - 19:04 PST
        Update - We are experiencing SMS delivery delays when sending messages to Uintah Basin Electronics Telecommunications in United States for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 12, 2025 - 17:04 PST
        Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Uintah Basin Electronics Telecommunications in United States for a subset of short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Nov 12, 2025 - 15:51 PST
        MMS Delivery Report Delays When Sending to Altice in United States of America on a Subset of Longcodes
        Update - We are still experiencing delays in receiving message delivery reports when sending to Altice in United States of America on a Subset of Longcodes. Our engineers are continuously working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Nov 13, 2025 - 22:20 PST
        Update - We are still experiencing delays in receiving message delivery reports when sending to Altice in United States of America on a Subset of Longcodes. Our engineers are continuously working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Nov 13, 2025 - 14:20 PST
        Update - We are still experiencing delays in receiving message delivery reports when sending to Altice in United States of America on a Subset of Longcodes. Our engineers are continuously working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Nov 13, 2025 - 10:20 PST
        Update - We are still experiencing delays in receiving message delivery reports when sending to Altice in United States of America on a Subset of Longcodes. Our engineers are continuously working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Nov 13, 2025 - 08:26 PST
        Investigating - We are experiencing delays in receiving message delivery reports when sending to Altice in United States of America on a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Nov 13, 2025 - 07:29 PST
        United States SMS and MMS Carrier Maintenance - T-Mobile
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 13, 2025 - 20:00 PST
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 13 November 2025 at 20:00 PST until 14 November 2025 at 05:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Nov 13, 2025 20:00 - Nov 14, 2025 05:00 PST
        Russia SMS Carrier Maintenance - Tele2
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 10, 2025 - 12:02 PST
        Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 10 November 2025 at 12:00 PST until 26 November 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        10 November 2025 at 12:00 PST until 10 November 2025 at 16:00 PST

        12 November 2025 at 12:00 PST until 12 November 2025 at 16:00 PST

        17 November 2025 at 12:00 PST until 17 November 2025 at 16:00 PST

        24 November 2025 at 12:00 PST until 24 November 2025 at 16:00 PST

        26 November 2025 at 12:00 PST until 26 November 2025 at 16:00 PST
        Nov 10, 2025 12:00 - Nov 26, 2025 16:00 PST
        Uptime over the past 90 days. View historical uptime.
        PROGRAMMABLE MESSAGING Operational
        90 days ago
        100.0 % uptime
        Today
        MMS Operational
        SMS Operational
        SMPP Operational
        Messaging Channels Operational
        Notify Operational
        Conversations Operational
        Messaging Insights Operational
        Messaging Services Operational
        Content API Operational
        Toll-free verification ? Operational
        90 days ago
        100.0 % uptime
        Today
        RCS Messaging ? Operational
        90 days ago
        100.0 % uptime
        Today
        Programmable Messaging API Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN Operational
        SIP Interface Operational
        Client Web Operational
        Client Mobile ? Operational
        Conference ? Operational
        Recording ? Operational
        Queue ? Operational
        Text-to-Speech ? Operational
        Recording Transcriptions Operational
        TwiML Operational
        Voice Insights Operational
        Speech Recognition (Gather Speech) Operational
        Intelligence Operational
        Pay Operational
        Media Streams Operational
        Dialogflow Operational
        ConversationRelay Operational
        90 days ago
        100.0 % uptime
        Today
        Voice REST API Operational
        90 days ago
        100.0 % uptime
        Today
        ACCOUNT SECURITY Operational
        Authy 2FA Operational
        Verify Operational
        Authy App Operational
        Lookup Operational
        ELASTIC SIP TRUNKING Operational
        Origination ? Operational
        Termination Operational
        FLEX Operational
        Flex Application Platform Operational
        TaskRouter ? Operational
        Flex Insights Operational
        Flex Agent Desktop Operational
        Flex Queue Stats Operational
        Flex Teams View Operational
        Flex Admin Console Operational
        Flex Routing Operational
        Flex Conversations Operational
        Flex Programmable Chat Operational
        Flex Programmable Voice Operational
        Proxy Operational
        Flex Plugins Operational
        Flex Billing Operational
        INTERCONNECT Operational
        PHONE NUMBERS ? Operational
        PROGRAMMABLE CHAT Operational
        PROGRAMMABLE VIDEO Operational
        Group Rooms Operational
        Peer-to-Peer Rooms Operational
        Recordings Operational
        Compositions Operational
        Network Traversal Service ? Operational
        Go Rooms Operational
        Video Insights Operational
        PROXY Operational
        SERVERLESS Operational
        Studio Operational
        Functions Operational
        Assets Operational
        TwiML Bins Operational
        Sync Operational
        DEVELOPER TOOLS Operational
        Console Operational
        Event Streams Operational
        Debugger & Alarms Operational
        Documentation Operational
        REST API Operational
        Bulk Export Operational
        TWILIO PLATFORM Operational
        Billing Operational
        Customer Support Center ? Operational
        Other Operational
        Account Insights Operational
        Trust Hub Operational
        Organization Operational
        CARRIER NETWORK Degraded Performance
        SMS Long Code, North America Under Maintenance
        MMS Long Code, North America Operational
        SMS Short Code, North America Degraded Performance
        MMS Short Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        Voice, North America Operational
        Voice, Latin America Operational
        SMS, Latin America Degraded Performance
        Voice, APAC Operational
        SMS, APAC Operational
        MMS, APAC Operational
        Voice, Europe Operational
        SMS, Europe Degraded Performance
        Voice, Middle East & Africa Operational
        SMS, Middle East & Africa Degraded Performance
        Verify Silent Network Auth Operational
        Lookup Identity Match Operational
        Lookup Line Type Intelligence [Legacy API] Operational
        Lookup Line Type Intelligence [Twilio API] Operational
        Lookup SIM Swap Operational
        Legacy Identity MatchAndAttributes Operational
        FRONTLINE Operational
        Sender ID Operational
        90 days ago
        100.0 % uptime
        Today
        ZIPWHIP MESSAGING Operational
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        ZIPWHIP TOOLS Operational
        Zipwhip Provisioner Dashboard and API Operational
        Zipwhip Support Ticketing Operational
        Toll-Free Verification Portal Operational
        Operational
        Degraded Performance
        Partial Outage
        Major Outage
        Maintenance
        Major outage
        Partial outage
        No downtime recorded on this day.
        No data exists for this day.
        had a major outage.
        had a partial outage.

        No incidents or maintenance related to this downtime.

        Scheduled Maintenance

        Netherlands Account Security Carrier Partner Maintenance - T-Mobile NL Nov 14, 2025 14:00-20:00 PST

        Our carrier partner T-Mobile NL Netherlands is conducting a planned maintenance from 14 November 2025 at 14:00 PST until 14 November 2025 at 20:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile NL Netherlands customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Posted on Nov 06, 2025 - 04:22 PST

        Czech Republic Voice Carrier Partner Maintenance Nov 15, 2025 14:00-22:00 PST

        Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 15 November 2025 at 14:00 PST until 15 November 2025 at 22:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
        Posted on Nov 09, 2025 - 14:59 PST

        United Kingdom Account Security Carrier Partner Maintenance - Three Nov 15, 2025 14:00 - Nov 16, 2025 02:00 PST

        Our carrier partner Three United Kingdom is conducting a planned maintenance from 15 November 2025 at 14:00 PST until 16 November 2025 at 02:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Posted on Nov 13, 2025 - 04:48 PST

        Multiple Destination SMS Carrier Partner Maintenance Nov 16, 2025 12:00-15:00 PST

        Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 16 November 2025 at 12:00 PST until 16 November 2025 at 15:00 PST. During the maintenance window, there could be intermittent delays delivering SMS from United States and Canada handsets.
        Posted on Nov 11, 2025 - 07:26 PST

        United States MMS Carrier Partner Maintenance Nov 16, 2025 12:00-18:00 PST

        Our MMS carrier partner in the United States is conducting a planned maintenance from 16 November 2025 at 12:00 PST until 16 November 2025 at 18:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States long codes and short codes.
        Posted on Nov 12, 2025 - 06:25 PST

        United States SMS and MMS Carrier Maintenance - T-Mobile Nov 16, 2025 21:00 - Nov 17, 2025 03:00 PST

        The T-Mobile network in the United States is conducting a planned maintenance from 16 November 2025 at 21:00 PST until 17 November 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Posted on Nov 13, 2025 - 15:08 PST

        Multiple Destination Voice Carrier Partner Maintenance Nov 17, 2025 02:30-05:30 PST

        Our Voice carrier partner in Indonesia, the Philippines and Thailand is conducting a planned maintenance from 17 November 2025 at 02:30 PST until 17 November 2025 at 05:30 PST. During the maintenance window, there could be Intermittent delays from Twilio Indonesia, Philippines and Thailand landline, mobile and toll free phone numbers.
        Posted on Nov 09, 2025 - 16:12 PST

        Japan SMS Carrier Maintenance - KDDI Nov 17, 2025 10:00-12:00 PST

        The KDDI network in Japan is conducting a planned maintenance from 17 November 2025 at 10:00 PST until 17 November 2025 at 12:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from KDDI Japan handsets.
        Posted on Oct 29, 2025 - 08:36 PDT

        Russia SMS Carrier Maintenance - Beeline Nov 17, 2025 13:00-19:00 PST

        The Beeline network in Russia is conducting a planned maintenance from 17 November 2025 at 13:00 PST until 17 November 2025 at 19:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Posted on Nov 12, 2025 - 06:44 PST

        Netherlands Account Security Carrier Partner Maintenance - T-Mobile NL Nov 17, 2025 14:59-23:00 PST

        Our carrier partner T-Mobile NL Netherlands is conducting a planned maintenance from 17 November 2025 at 14:59 PST until 17 November 2025 at 23:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile NL Netherlands customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Posted on Nov 11, 2025 - 06:34 PST

        United Kingdom SMS Carrier Maintenance - Three Nov 17, 2025 15:00 - Nov 19, 2025 17:00 PST

        The Three network in the United Kingdom is conducting a series of planned maintenances from 17 November 2025 at 15:00 PST until 19 November 2025 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Three United Kingdom handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        17 November 2025 at 15:00 PST until 17 November 2025 at 17:00 PST

        19 November 2025 at 15:00 PST until 19 November 2025 at 17:00 PST
        Posted on Nov 10, 2025 - 02:50 PST

        United States SMS Carrier Maintenance - AT&T Nov 17, 2025 20:00 - Nov 18, 2025 00:00 PST

        The AT&T network in the United States is conducting an emergency maintenance from 17 November 2025 at 20:00 PST until 18 November 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets when sending via long codes and short codes.
        Posted on Nov 13, 2025 - 05:45 PST

        US SMS Carrier Maintenance - Small US Carriers Nov 18, 2025 02:00-04:00 PST

        A subset of small networks in the US are conducting a planned maintenance from 18 November 2025 at 02:00 PST until 18 November 2025 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        Posted on Nov 13, 2025 - 15:34 PST

        Multiple Destination Voice Carrier Partner Maintenance Nov 18, 2025 02:30-05:30 PST

        Our Voice carrier partner in Indonesia, the Philippines and Thailand is conducting a planned maintenance from 18 November 2025 at 02:30 PST until 18 November 2025 at 05:30 PST. During the maintenance window, there could be Intermittent delays from Twilio Indonesia, Philippines and Thailand landline, mobile and toll free phone numbers.
        Posted on Nov 09, 2025 - 16:13 PST

        France SMS Carrier Partner Maintenance Nov 18, 2025 13:00-15:00 PST

        Our SMS carrier partner in France is conducting a planned maintenance from 18 November 2025 at 13:00 PST until 18 November 2025 at 15:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets.
        Posted on Nov 10, 2025 - 15:09 PST

        United Kingdom Account Security Carrier Partner Maintenance - Three Nov 18, 2025 16:00-21:00 PST

        Our carrier partner Three United Kingdom is conducting a planned maintenance from 18 November 2025 at 16:00 PST until 18 November 2025 at 21:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Posted on Nov 13, 2025 - 06:11 PST

        Twilio Hosted SMS and Porting - Maintenance Nov 18, 2025 19:00-20:00 PST

        We’re conducting a planned maintenance in US & Canada between 19:00 and 20:00 Pacific Time on 11/18/2025. During the maintenance window, LOA (Letters of Authorization) will be delayed. We recommend users not to create or update hosted and ported numbers in that window, but if they do, they can retry if they experience any errors.
        Posted on Nov 07, 2025 - 13:04 PST

        Multiple Destination Voice Carrier Partner Maintenance Nov 19, 2025 02:30-05:30 PST

        Our Voice carrier partner in Indonesia, the Philippines and Thailand is conducting a planned maintenance from 19 November 2025 at 02:30 PST until 19 November 2025 at 05:30 PST. During the maintenance window, there could be Intermittent delays from Twilio Indonesia, Philippines and Thailand landline, mobile and toll free phone numbers.
        Posted on Nov 09, 2025 - 16:14 PST

        Multiple Destination Voice Carrier Partner Maintenance Nov 19, 2025 03:00-11:00 PST

        Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 19 November 2025 at 03:00 PST until 19 November 2025 at 11:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia and New Zealand toll free, mobile and landline phone numbers.
        Posted on Nov 05, 2025 - 17:21 PST

        Singapore SMS Carrier Maintenance - M1 Nov 19, 2025 10:00-13:00 PST

        The M1 network in Singapore is conducting a planned maintenance from 19 November 2025 at 10:00 PST until 19 November 2025 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to M1 Singapore handsets.
        Posted on Nov 12, 2025 - 21:34 PST

        France Voice Carrier Partner Maintenance Nov 19, 2025 12:00-16:00 PST

        Our Voice carrier partner in France is conducting a planned maintenance from 19 November 2025 at 12:00 PST until 19 November 2025 at 16:00 PST. During the maintenance window, there could be Intermittent delays from and to Twilio France phone numbers.
        Posted on Nov 10, 2025 - 07:42 PST

        United States and Canada Twilio SMS and MMS Maintenance Nov 19, 2025 20:00 - Nov 20, 2025 00:00 PST

        Twilio is conducting a planned maintenance from 19 November 2025 at 20:00 PST until 20 November 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Oct 03, 2025 - 16:48 PDT

        United Kingdom Account Security Carrier Partner Maintenance - EE Nov 19, 2025 21:00-22:30 PST

        Our carrier partner EE United Kingdom is conducting a planned maintenance from 19 November 2025 at 21:00 PST until 19 November 2025 at 22:30 PST. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Posted on Nov 13, 2025 - 13:11 PST

        Multiple Destination Voice Carrier Partner Maintenance Nov 20, 2025 02:30-05:30 PST

        Our Voice carrier partner in Indonesia, the Philippines and Thailand is conducting a planned maintenance from 20 November 2025 at 02:30 PST until 20 November 2025 at 05:30 PST. During the maintenance window, there could be Intermittent delays from Twilio Indonesia, Philippines and Thailand landline, mobile and toll free phone numbers.
        Posted on Nov 09, 2025 - 16:15 PST

        United States and Canada Twilio SMS and MMS Maintenance Nov 25, 2025 20:00 - Nov 26, 2025 00:00 PST

        Twilio is conducting a planned maintenance from 25 November 2025 at 20:00 PST until 26 November 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Oct 06, 2025 - 11:27 PDT

        Multiple Destination Voice Carrier Partner Maintenance Nov 26, 2025 03:00-11:00 PST

        Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 26 November 2025 at 03:00 PST until 26 November 2025 at 11:00 PST. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
        Posted on Nov 10, 2025 - 19:44 PST

        United States and Canada Twilio SMS and MMS Maintenance Dec 3, 2025 20:00 - Dec 4, 2025 00:00 PST

        Twilio is conducting a planned maintenance from 03 December 2025 at 20:00 PST until 04 December 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Nov 07, 2025 - 15:16 PST

        United States and Canada Twilio SMS and MMS Maintenance Dec 10, 2025 20:00 - Dec 11, 2025 00:00 PST

        Twilio is conducting a planned maintenance from 10 December 2025 at 20:00 PST until 11 December 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Nov 07, 2025 - 15:18 PST

        United States and Canada Twilio SMS and MMS Maintenance Dec 17, 2025 20:00 - Dec 18, 2025 00:00 PST

        Twilio is conducting a planned maintenance from 17 December 2025 at 20:00 PST until 18 December 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Nov 07, 2025 - 15:19 PST
        System Metrics Month Week Day
        API Response Time - North America
        Fetching
        API Response Time - Europe
        Fetching
        Nov 14, 2025
        Multiple Destination MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Nov 14, 01:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 13, 21:00 PST
        Scheduled - Our MMS carrier partner in the United States and Canada is conducting an emergency maintenance from 13 November 2025 at 21:00 PST until 14 November 2025 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States and Canada handsets via subset of United States and Canada long codes and short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Nov 13, 16:54 PST
        Nov 13, 2025
        Qatar SMS Carrier Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Nov 13, 19:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 13, 13:00 PST
        Scheduled - The Vodafone network in Qatar is conducting a planned maintenance from 13 November 2025 at 13:00 PST until 13 November 2025 at 19:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Nov 13, 12:58 PST
        Russia SMS Carrier Maintenance - Win Mobile and Volna mobile
        Completed - The scheduled maintenance has been completed.
        Nov 13, 18:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 13, 12:00 PST
        Scheduled - The Win Mobile and Volna mobile networks in Russia are conducting a planned maintenance from 13 November 2025 at 12:00 PST until 13 November 2025 at 18:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Win Mobile and Volna mobile Russia handsets.
        Nov 11, 07:12 PST
        SMS Delivery Failures to Multiple Networks in Egypt From Registered Sender IDs
        Resolved - We are no longer experiencing SMS delivery failures sending to Multiple Networks in Egypt from Registered Sender IDs. This incident has been resolved.
        Nov 13, 16:37 PST
        Monitoring - We are observing successful SMS delivery sending to Multiple Networks in Egypt from Registered Sender IDs. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Nov 13, 14:40 PST
        Update - We continue experiencing SMS delivery failures sending to Multiple Networks in Egypt from Registered Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Nov 13, 12:40 PST
        Investigating - We are experiencing SMS delivery failures sending to Multiple Networks in Egypt from Registered Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Nov 13, 11:40 PST
        MMS Delivery Delays to Multiple Networks in US via a Subset of Short Codes
        Resolved - We are no longer experiencing MMS delivery delays when sending messages to Multiple Networks in US via a subset of Short Codes. This incident has been resolved.
        Nov 13, 15:22 PST
        Monitoring - We are observing successful MMS delivery delays when sending messages to Multiple Networks in US via a subset of Short Codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Nov 13, 13:35 PST
        Update - We continue experiencing MMS delivery delays when sending messages to Multiple Networks in US via a subset of Short Codes. Our engineers are continuously working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Nov 13, 12:30 PST
        Update - We are still experiencing MMS delivery delays when sending messages to Multiple Networks in US via a subset of Short Codes. Our engineers are continuously working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 13, 10:30 PST
        Update - We are continuing to investigate this issue.
        Nov 13, 09:44 PST
        Investigating - We are experiencing MMS delivery delays when sending messages to Multiple Networks in US via a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Nov 13, 09:42 PST
        SMS Delivery Delays to Multiple Networks in the United States From Subset of Short Codes
        Resolved - We are no longer experiencing delivery report delays sending messages to Multiple Networks in the United States from a subset of short codes. This incident has been resolved.
        Nov 13, 13:40 PST
        Update - We continue to observe recovery in SMS delivery delays when sending messages to Multiple Networks in United States from a subset of short codes. Any new messages sent will not face any abnormal delays. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 13, 12:23 PST
        Update - We continue to observe recovery in SMS delivery delays when sending messages to Multiple Networks in United States from a subset of short codes. Any new messages sent will not face any abnormal delays. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 13, 10:25 PST
        Update - We continue to observe recovery in SMS delivery delays when sending messages to Multiple Networks in United States from a subset of short codes. Any new messages sent will not face any abnormal delays. We will continue monitoring the service to ensure a full recovery. We will provide another update in 8 hours or as soon as more information becomes available.
        Nov 13, 02:29 PST
        Update - We continue to observe recovery in SMS delivery delays when sending messages to Multiple Networks in United States from a subset of short codes. Any new messages sent will not face any abnormal delays. We will continue monitoring the service to ensure a full recovery. We will provide another update in 8 hours or as soon as more information becomes available.
        Nov 12, 18:34 PST
        Update - We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in United States from a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 12, 17:25 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in United States from a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 12, 15:33 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Multiple Networks in the United States from subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 12, 12:24 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Multiple Networks in the United States from subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Nov 12, 11:26 PST
        SMS Delivery Delays to Multiple Networks in Colombia for a Subset of Long Codes
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in Colombia for a subset of Long Codes. This incident has been resolved.
        Nov 13, 11:30 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in Colombia for a subset of Long Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 13, 09:35 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Multiple Networks in Colombia for a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Nov 13, 08:39 PST
        SMS Delivery Delays to MTN in Nigeria
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN in Nigeria. This incident has been resolved.
        Nov 13, 09:06 PST
        Update - We are observing recovery in SMS delivery delays when sending messages to MTN in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 13, 07:18 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 13, 05:32 PST
        Update - We are experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 13, 03:59 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Nov 13, 02:56 PST
        Inbound SMS Delivery Failures to a Subset of Phone Numbers in Israel
        Resolved - This incident related to SMS delivery failures to a subset of phone numbers in Israel was resolved prematurely. Please refer to https://status.twilio.com/incidents/v5rmn23vs1my for further updates. We apologize for the inconvenience and for any confusion this may have caused.
        Nov 13, 08:12 PST
        Update - We are experiencing inbound SMS delivery failures to a subset of phone numbers in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Nov 12, 19:08 PST
        Update - We are experiencing inbound SMS delivery failures to a subset of phone numbers in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Nov 12, 10:53 PST
        Update - We are experiencing inbound SMS delivery failures to a subset of phone numbers in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Nov 12, 06:58 PST
        Update - We are experiencing inbound SMS delivery failures to a subset of phone numbers in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Nov 12, 05:03 PST
        Investigating - We are experiencing inbound SMS delivery failures to a subset of phone numbers in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Nov 12, 04:16 PST
        AccSec Canada API Errors
        Resolved - EnStream Canada issue has been resolved and AccSec is operating normally at this time.
        Nov 13, 06:56 PST
        Monitoring - AccSec - EnStream Canada is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Nov 13, 05:09 PST
        Update - Our monitoring systems have detected a potential issue with AccSec - EnStream Canada API Errors. Our engineering team has been alerted and is actively investigating. We will provide another update in 4 hours or as soon as more information becomes available.
        Nov 13, 02:17 PST
        Update - Our monitoring systems have detected a potential issue with AccSec - EnStream Canada API Errors. Our engineering team has been alerted and is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 13, 00:25 PST
        Update - We will provide another update in 1 hour or as soon as more information becomes available.
        Nov 12, 23:53 PST
        Investigating - Our monitoring systems have detected a potential issue with AccSec. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Nov 12, 23:33 PST
        Flex Insights Outage
        Resolved - Historical Reporting issue has been resolved and Flex Insights is operating normally at this time.
        Nov 13, 06:17 PST
        Monitoring - Flex Insights Historical Reporting platform is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Nov 13, 05:55 PST
        Investigating - We are currently experiencing an outage with our Flex Insights Historical Reporting platform due to an issue with our BI vendor. We will provide further updates in 1 hour or as they become available.
        Nov 13, 05:15 PST
        Canada SMS Carrier Maintenance - Freedom Mobile
        Completed - The scheduled maintenance has been completed.
        Nov 13, 06:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 7, 00:00 PST
        Scheduled - The Freedom Mobile network in Canada is conducting a planned maintenance from 07 November 2025 at 00:00 PST until 13 November 2025 at 06:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Freedom Mobile Canada handsets when sending via subset of long codes and short codes.
        Nov 3, 14:10 PST
        Multiple Destination Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Nov 13, 03:45 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 13, 03:01 PST
        Scheduled - Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 13 November 2025 at 03:00 PST until 13 November 2025 at 03:45 PST. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
        Nov 6, 21:40 PST
        United States MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Nov 13, 03:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 13, 00:00 PST
        Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 13 November 2025 at 00:00 PST until 13 November 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via United States short codes.
        Oct 16, 12:32 PDT
        Canada SMS Carrier Maintenance - Bell Mobility
        Completed - The scheduled maintenance has been completed.
        Nov 13, 02:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 12, 20:01 PST
        Scheduled - The Bell Mobility network in Canada is conducting a planned maintenance from 12 November 2025 at 20:00 PST until 13 November 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Bell Mobility Canada handsets when sending via subset of long codes and short codes.
        Nov 7, 15:49 PST
        United States SMS Carrier Maintenance - Verizon
        Completed - The scheduled maintenance has been completed.
        Nov 13, 02:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 12, 21:00 PST
        Scheduled - The Verizon network in the United States is conducting a planned maintenance from 12 November 2025 at 21:00 PST until 13 November 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
        Nov 3, 13:55 PST
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Nov 13, 01:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 12, 19:02 PST
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 12 November 2025 at 19:00 PST until 13 November 2025 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        Nov 11, 09:55 PST
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Nov 13, 01:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 12, 21:01 PST
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 12 November 2025 at 21:00 PST until 13 November 2025 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        Nov 10, 22:14 PST
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Nov 13, 00:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 12, 19:01 PST
        Scheduled - A subset of small networks in the US are conducting an emergency maintenance from 12 November 2025 at 19:00 PST until 13 November 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        Nov 10, 22:16 PST
        United States and Canada Twilio SMS and MMS Maintenance
        Completed - The scheduled maintenance has been completed.
        Nov 13, 00:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 12, 20:00 PST
        Scheduled - Twilio is conducting a planned maintenance from 12 November 2025 at 20:00 PST until 13 November 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Oct 3, 16:47 PDT
        Nov 12, 2025
        Qatar SMS Carrier Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Nov 12, 19:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 12, 13:00 PST
        Scheduled - The Vodafone network in Qatar is conducting a planned maintenance from 12 November 2025 at 13:00 PST until 12 November 2025 at 19:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.
        Oct 29, 01:24 PDT
        RCS Media Messages Delays
        Resolved - We are no longer experiencing RCS Media Messages delays. This incident has been resolved.
        Nov 12, 18:17 PST
        Monitoring - We are observing recovery in RCS Media Messages delays. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 12, 17:33 PST
        Update - Our monitoring systems have detected an issue with RCS Media Messages delays. Google is returning 500 errors. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Nov 12, 16:53 PST
        Investigating - Our monitoring systems have detected a potential issue with RCS Media Messages delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Nov 12, 16:48 PST
        MMS Delivery Delays to Multiple Networks in the United States From Subset of Short Codes
        Resolved - We are no longer experiencing MMS delivery delays when sending messages to Multiple Networks in the United States from a subset of short codes. This incident has been resolved.
        Nov 12, 17:10 PST
        Monitoring - We are observing recovery in MMS delivery delays when sending messages to Multiple Networks in the United States from subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 12, 15:21 PST
        Investigating - We are still experiencing MMS delivery failures when sending messages to Multiple Networks in the United States from subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Nov 12, 12:05 PST
        Monitoring - We are observing recovery in MMS delivery delays when sending messages to Multiple Networks in the United States from subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 12, 11:13 PST
        Investigating - We are experiencing MMS delivery delays when sending messages to Multiple Networks in the United States from subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Nov 12, 10:22 PST
        Russia SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        Nov 12, 16:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 12, 12:54 PST
        Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 12 November 2025 at 12:00 PST until 12 November 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Nov 12, 12:52 PST
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Nov 12, 16:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 12, 13:01 PST
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 12 November 2025 at 13:00 PST until 12 November 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Nov 11, 07:23 PST
        SMS Delivery Report Delays when sending to Viaero in United States of America via Subset of Shortcodes
        Resolved - We are no longer experiencing delays in receiving message delivery reports when sending to Viaero in United States of America via Subset of Shortcodes. This incident has been resolved.
        Nov 12, 15:46 PST
        Monitoring - We are observing recovery in receiving message delivery reports when sending to Viaero in United States of America via Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 12, 12:44 PST
        Investigating - We are still experiencing delays in receiving message delivery reports when sending to Viaero in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Nov 12, 09:10 PST
        Identified - We are still experiencing delays in receiving message delivery reports when sending to Viaero in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Nov 12, 09:09 PST
        Monitoring - We are still experiencing delays in receiving message delivery reports when sending to Viaero in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Nov 12, 09:08 PST
        Update - We are still experiencing delays in receiving message delivery reports when sending to Viaero in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Nov 12, 07:11 PST
        Update - We are continuing to investigate this issue.
        Nov 12, 06:30 PST
        Investigating - We are experiencing delays in receiving message delivery reports when sending to Viaero in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Nov 12, 06:25 PST
        Increased Errors on Twilio APIs
        Resolved - From 20:45 - 20:47 and 20:59 - 21:01 UTC, customers using Twilio APIs may have seen an unexpected increase in 503 errors. We have investigated and monitored recovery and we are no longer seeing 503 errors on Twilio APIs.
        Nov 12, 15:29 PST
        Investigating - From 20:45 - 20:47 and 20:59 - 21:01 UTC, customers using Twilio APIs may have seen an unexpected increase in 503 errors. Engineers are currently investigating and will provide more information as it becomes available.
        Nov 12, 13:24 PST
        Singapore SMS Carrier Maintenance - StarHub
        Completed - The scheduled maintenance has been completed.
        Nov 12, 14:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 12, 08:00 PST
        Scheduled - The StarHub network in Singapore is conducting a planned maintenance from 12 November 2025 at 08:00 PST until 12 November 2025 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from StarHub Singapore handsets when sending via long codes and short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Nov 11, 14:02 PST
        SMS Delivery Delays to Claro in Puerto Rico
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro in Puerto Rico. This incident has been resolved.
        Nov 12, 13:28 PST
        Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to Claro in Puerto Rico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 12, 11:33 PST
        Update - We are experiencing SMS delivery delays when sending messages to Claro in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Nov 12, 09:23 PST
        Update - We are experiencing SMS delivery delays when sending messages to Claro in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Nov 12, 05:18 PST
        Update - We are experiencing SMS delivery delays when sending messages to Claro in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 12, 03:33 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Claro in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Nov 12, 02:46 PST
        Multiple Destination Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Nov 12, 11:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 12, 03:00 PST
        Scheduled - Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 12 November 2025 at 03:00 PST until 12 November 2025 at 11:00 PST. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand toll free, mobile and landline phone numbers.
        Nov 2, 15:49 PST
        SMS Delivery Delays and Failures to AT&T in Mexico Via Subset of Shortcodes
        Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to AT&T in Mexico via a subset of shortcodes. This incident has been resolved.
        Nov 12, 10:56 PST
        Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to AT&T in Mexico via a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 12, 09:12 PST
        Update - We are still experiencing SMS delivery delays and failures to AT&T in Mexico via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Nov 12, 09:04 PST
        Update - We are still experiencing SMS delivery delays and failures to AT&T in Mexico via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Nov 12, 04:04 PST
        Update - We are still experiencing SMS delivery delays and failures to AT&T in Mexico via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Nov 12, 00:18 PST
        Update - We are still experiencing SMS delivery delays and failures to AT&T in Mexico via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 11, 22:27 PST
        Investigating - We are experiencing SMS delivery delays and failures to AT&T in Mexico via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Nov 11, 21:27 PST
        SMS Delivery Delays to Tigo in Honduras
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Tigo in Honduras. This incident has been resolved.
        Nov 12, 10:52 PST
        Update - We are observing recovery in SMS delivery delays when sending messages to Tigo in Honduras. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 12, 08:56 PST
        Update - We are observing recovery in SMS delivery delays when sending messages to Tigo in Honduras. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 12, 06:55 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Tigo in Honduras. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 12, 05:05 PST
        Update - We are experiencing SMS delivery delays to Tigo in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Nov 12, 01:33 PST
        Update - We are experiencing SMS delivery delays to Tigo in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 11, 23:39 PST
        Investigating - We are experiencing SMS delivery delays to Tigo in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Nov 11, 22:39 PST
        SMS Delivery Delays to T-Mobile Network in United States of America
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to T-Mobile Network in United States of America. This incident has been resolved.
        Nov 12, 09:28 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to T-Mobile Network in United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available..
        Nov 12, 09:17 PST
        Update - We are continuing to investigate this issue.
        Nov 12, 06:52 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to T-Mobile Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Nov 12, 06:48 PST
        Twilio API Affected
        Resolved - Twilio Programmable Voice, Messaging, Video, PSTN Connectivity and Webhooks were degraded for 46 minutes between 07:34 and 08:20 Pacific Time on 11/12/2025. During this period of time customers may have experienced poor audio and potential dropped calls and delay in response times. The issue has now been resolved.
        Nov 12, 08:37 PST
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Nov 12, 05:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 11, 23:00 PST
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 11 November 2025 at 23:00 PST until 12 November 2025 at 05:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
        Nov 10, 17:08 PST
        Multiple Destination Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Nov 12, 03:45 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 12, 03:01 PST
        Scheduled - Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 12 November 2025 at 03:00 PST until 12 November 2025 at 03:45 PST. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
        Nov 6, 21:39 PST
        United States MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Nov 12, 03:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 12, 00:01 PST
        Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 12 November 2025 at 00:00 PST until 12 November 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via United States short codes.
        Oct 16, 12:31 PDT
        Multiple Destination SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Nov 12, 02:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 11, 21:01 PST
        Scheduled - Our SMS carrier partner in the United States and Canada is conducting an emergency maintenance from 11 November 2025 at 21:00 PST until 12 November 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from ASTAC Wireless, Carolina West Wireless, Chat Mobility, Chat Mobility/GCI, Copper Valley Cellular, IT&E, Nex-Tech Wireless, Pine Cellular Phones, Standing Rock Telecom, Thumb Cellular, Viaero Wireless, West Central Cellular and Windy City Cellular United States and Canada handsets via United States and Canada long codes and short codes.
        Nov 6, 16:15 PST
        United States SMS Carrier Maintenance - Verizon
        Completed - The scheduled maintenance has been completed.
        Nov 12, 02:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 11, 21:00 PST
        Scheduled - The Verizon network in the United States is conducting a planned maintenance from 11 November 2025 at 21:00 PST until 12 November 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
        Nov 3, 13:25 PST
        United States SMS Carrier Maintenance - AT&T
        Completed - The scheduled maintenance has been completed.
        Nov 12, 00:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 11, 20:01 PST
        Scheduled - The AT&T network in the United States is conducting a planned maintenance from 11 November 2025 at 20:00 PST until 12 November 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets when sending via long codes and short codes.
        Nov 5, 05:29 PST
        Nov 11, 2025
        Ireland SMS Carrier Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Nov 11, 22:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 11, 15:30 PST
        Scheduled - The Vodafone network in Ireland is conducting a planned maintenance from 11 November 2025 at 15:30 PST until 11 November 2025 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone Ireland handsets.
        Nov 3, 02:44 PST
        Ukraine SMS Carrier Maintenance - life:)
        Completed - The scheduled maintenance has been completed.
        Nov 11, 20:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 11, 16:00 PST
        Scheduled - The life:) network in Ukraine is conducting a planned maintenance from 11 November 2025 at 16:00 PST until 11 November 2025 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to life:) Ukraine handsets.
        Nov 6, 11:48 PST
        United Kingdom Account Security Carrier Partner Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        Nov 11, 18:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 11, 14:00 PST
        Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 11 November 2025 at 14:00 PST until 11 November 2025 at 18:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Lookup SIM Swap, Lookup Identity Match, Verify Silent Network Auth, Legacy Identity MatchAndAttributes
        Nov 10, 07:01 PST
        SMS Delivery Failures to Econet Network in Zimbabwe
        Resolved - We are no longer experiencing SMS Delivery Failures to Econet Network in Zimbabwe. This incident has been resolved.
        Nov 11, 17:08 PST
        Monitoring - We are observing successful SMS Delivery Failures to Econet Network in Zimbabwe. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Nov 11, 15:09 PST
        Update - We are still experiencing SMS Delivery Failures to Econet Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Nov 11, 13:14 PST
        Update - We are experiencing SMS Delivery Failures to Econet Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Nov 11, 12:18 PST
        Investigating - Our monitoring systems have detected a potential issue SMS Delivery Failures to Econet Network in Zimbabwe. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Nov 11, 12:12 PST
        SMS Delivery Delays to Movistar Network in Chile
        Resolved - We are no longer experiencing SMS Delivery Delays to Movistar Network in Chile. This incident has been resolved.
        Nov 11, 16:40 PST
        Monitoring - We are observing recovery in SMS Delivery Delays to Movistar Network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 11, 14:48 PST
        Update - We are still experiencing SMS Delivery Delays to Movistar Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 11, 13:19 PST
        Update - We are experiencing SMS Delivery Delays to Movistar Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Nov 11, 12:23 PST
        Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Movistar Network in Chile. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Nov 11, 12:17 PST
        SMS Delivery Report Delays to MTN/Lonestar Network in Liberia
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN/Lonestar Network in Liberia. This incident has been resolved.
        Nov 11, 12:09 PST
        Monitoring - This incident causing SMS delivery delays when sending messages to MTN/Lonestar Network in Liberia was prematurely resolved in one of our previous posts. Please refer to https://status.twilio.com/incidents/m8vh1ywf5yjj for previous updates. We are observing recovery in SMS delivery delays when sending messages to MTN/Lonestar Network in Liberia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available. We apologize for the inconvenience and for any confusion this may have caused.
        Nov 11, 10:01 PST
        SMS Delivery Report Delays to MTN/Lonestar Network in Liberia
        Resolved - This incident related to SMS delivery delays when sending messages to MTN/Lonestar Network in Liberia was resolved prematurely. Please refer to https://status.twilio.com/incidents/3kw1dn2tkv9m for further updates. We apologize for the inconvenience and for any confusion this may have caused.
        Nov 11, 09:23 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN/Lonestar Network in Liberia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 11, 07:19 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to MTN/Lonestar Network in Liberia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
        Nov 11, 06:30 PST
        SMS Delivery Delays and Failures to Tigo in Honduras
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Tigo in Honduras. This incident has been resolved.
        Nov 11, 08:59 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Tigo in Honduras. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 11, 06:51 PST
        Update - We are experiencing SMS Delivery Delays and Failures to Tigo in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Nov 11, 05:50 PST
        Update - We are experiencing SMS Delivery Delays and Failures to Tigo in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Nov 11, 02:06 PST
        Update - We are experiencing SMS Delivery Delays and Failures to Tigo in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Nov 11, 02:06 PST
        Update - We are experiencing SMS Delivery Delays and Failures to Tigo in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 11, 00:18 PST
        Investigating - We are experiencing SMS Delivery Delays and Failures to Tigo in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Nov 10, 23:24 PST
        RCS Messaging Affected
        Resolved - RCS Messages to AT&T was degraded for 9 minutes between 07:39 and 07:48 Pacific Time on 11/11/2025. During this period of time customers may have experienced delays on RCS messaging delivery. The issue has now been resolved.
        Nov 11, 08:00 PST
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Nov 11, 05:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 10, 21:03 PST
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 10 November 2025 at 21:00 PST until 11 November 2025 at 05:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via United States short codes.
        Nov 4, 07:17 PST
        Multiple Destination SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Nov 11, 05:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 10, 21:01 PST
        Scheduled - Our SMS carrier partner in Canada, Trinidad and Tobago and Egypt is conducting a planned maintenance from 10 November 2025 at 21:00 PST until 11 November 2025 at 05:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Canada, Trinidad and Tobago and Egypt handsets via Canada, Trinidad and Tobago and Egypt long codes and short codes.
        Nov 2, 23:13 PST
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Nov 11, 03:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 10, 21:04 PST
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 10 November 2025 at 21:00 PST until 11 November 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Nov 6, 15:05 PST
        United States MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Nov 11, 03:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 10, 21:05 PST
        Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 10 November 2025 at 19:00 PST until 11 November 2025 at 05:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile United States handsets when sending via short codes.
        Nov 6, 21:36 PST
        United States MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Nov 11, 03:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 11, 00:00 PST
        Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 11 November 2025 at 00:00 PST until 11 November 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via United States short codes.
        Oct 16, 12:30 PDT
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Nov 11, 02:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 10, 21:06 PST
        Scheduled - A subset of small networks in the US are conducting an emergency maintenance from 10 November 2025 at 21:00 PST until 11 November 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Nov 10, 19:40 PST
        United States SMS Carrier Maintenance - Verizon
        Completed - The scheduled maintenance has been completed.
        Nov 11, 02:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 10, 21:02 PST
        Scheduled - The Verizon network in the United States is conducting a planned maintenance from 10 November 2025 at 21:00 PST until 11 November 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
        Nov 3, 12:56 PST
        SMS Delivery Delay & Failures To Claro Network In Costa Rica Over
        Resolved - We are no longer experiencing SMS delivery delay and failures to Claro network in Costa Rica Over. This incident has been resolved.
        Nov 11, 01:01 PST
        Monitoring - We are observing recovery in SMS Delivery Delay & Failures To Claro Network In Costa Rica Over. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 10, 23:09 PST
        Update - We are experiencing SMS Delivery Delay & Failures To Claro Network In Costa Rica Over. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 10, 21:10 PST
        Investigating - We are experiencing SMS Delivery Delay & Failures To Claro Network In Costa Rica Over. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Nov 10, 20:16 PST
        Nov 10, 2025
        On Call Engineers are Investigating an issue with Call Failures From Subscribers To Cayman Islands Twilio Phone Numbers
        Resolved - We have fully investigated the Call Failures From Subscribers To Cayman Islands Twilio Phone Numbers, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
        Nov 10, 23:55 PST
        Update - We continue observing issue with Call Failures From Subscribers To Cayman Islands Twilio Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Nov 10, 18:39 PST
        Investigating - Our monitoring systems have detected a potential issue with Call Failures From Subscribers To Cayman Islands Twilio Phone Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Nov 10, 17:06 PST
        United Kingdom Account Security Carrier Partner Maintenance - EE
        Completed - The scheduled maintenance has been completed.
        Nov 10, 22:30 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 10, 21:30 PST
        Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 10 November 2025 at 21:30 PST until 10 November 2025 at 22:30 PST. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Nov 4, 07:13 PST
        Event Streams is experiencing Delays in Delivering Events
        Resolved - The issue with delays in delivering Events in Event Streams has been resolved and is operating normally at this time.
        Nov 10, 21:48 PST
        Monitoring - The issue with delays in delivering Events in Event Streams now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Nov 10, 19:50 PST
        Update - We continue investigating delays in delivering Events in Event Streams. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Nov 10, 18:25 PST
        Update - We are investigating delays in delivering Events in Event Streams. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Nov 10, 17:26 PST
        Investigating - Our monitoring systems have detected a potential issue with Delays in Delivering Events in Event Streams.. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Nov 10, 17:09 PST
        Russia SMS Carrier Maintenance - Win Mobile, Volna mobile and Personnal Communicational
        Completed - The scheduled maintenance has been completed.
        Nov 10, 21:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 10, 09:00 PST
        Scheduled - The Win Mobile, Volna mobile and Personnal Communicational networks in Russia are conducting a planned maintenance from 10 November 2025 at 09:00 PST until 10 November 2025 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Win Mobile, Volna mobile and Personnal Communicational Russia handsets.
        Nov 7, 15:14 PST
        Germany SMS Carrier Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Nov 10, 20:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 10, 15:00 PST
        Scheduled - The Vodafone network in Germany is conducting a planned maintenance from 10 November 2025 at 15:00 PST until 10 November 2025 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Germany handsets.
        Nov 4, 13:53 PST
        MMS Delivery Delays To Multiple Networks In United States of America Via A Subset Of Shortcodes
        Resolved - We are no longer experiencing MMS delivery delays to multiple networks in United States of America via A Subset Of Shortcodes. This incident has been resolved.
        Nov 10, 19:33 PST
        Monitoring - We are observing recovery in MMS delivery delays to multiple networks in United States of America via A Subset Of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 10, 17:30 PST
        Update - We are experiencing MMS delivery delays to multiple networks in United States of America via A Subset Of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Nov 10, 16:03 PST
        Investigating - Our monitoring systems have detected a potential issue MMS delivery delays to multiple networks in United States of America via A Subset Of Shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Nov 10, 15:56 PST
        RCS Messaging Experiencing Delays
        Resolved - Issue with RCS messages experiencing delays has been resolved and is operating normally at this time.
        Nov 10, 18:29 PST
        Monitoring - RCS messages to ATT experienced delays between 1:28UTC and 1:44 UTC. We have seen recovery and still monitoring. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Nov 10, 17:57 PST
        Investigating - Our monitoring systems have detected a potential issue with RCS messages experiencing delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Nov 10, 17:52 PST
        Open AI getting rate limited from Meta
        Resolved - Open AI getting rate limited from Meta issue has been resolved and is operating normally at this time.
        Nov 10, 16:12 PST
        Investigating - Our monitoring systems have detected a potential issue with Open AI getting rate limited from Meta. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Nov 10, 15:58 PST
        Russia SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        Nov 10, 16:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 10, 12:01 PST
        Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 10 November 2025 at 12:00 PST until 10 November 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Nov 10, 09:22 PST
        Vietnam SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Nov 10, 14:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 10, 11:00 PST
        Scheduled - Our SMS carrier partner in Vietnam is conducting a planned maintenance from 10 November 2025 at 11:00 PST until 10 November 2025 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Vietnam handsets.
        Oct 27, 07:25 PDT
        Stir Shaken Sign Failures at CMG
        Resolved - The incident causing an issue where some outbound calls would not be signed and would not include a SHAKEN passport as per STIR/SHAKEN guidelines has been resolved.
        Nov 10, 13:56 PST
        Monitoring - An issue where some outbound calls would not be signed and would not include a SHAKEN passport as per STIR/SHAKEN guidelines is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Nov 10, 13:22 PST
        Investigating - Our monitoring systems have detected a potential issue with Stir Shaken Sign Failures at CMG. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Nov 10, 12:51 PST
        SMS Delivery Delays to Multiple Networks in Yemen
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Yemen. This incident has been resolved.
        Nov 10, 13:47 PST
        Update - We continue experiencing SMS delivery delays when sending messages to multiple networks in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Nov 10, 07:00 PST
        Update - We are experiencing SMS delivery delays when sending messages to multiple networks in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in four hours or as soon as more information becomes available.
        Nov 10, 02:53 PST
        Update - We are experiencing SMS delivery delays when sending messages to multiple networks in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in two hours or as soon as more information becomes available.
        Nov 10, 00:57 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to multiple networks in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Nov 10, 00:08 PST
        Japan SMS Carrier Maintenance - KDDI
        Completed - The scheduled maintenance has been completed.
        Nov 10, 12:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 10, 10:00 PST
        Scheduled - The KDDI network in Japan is conducting a planned maintenance from 10 November 2025 at 10:00 PST until 10 November 2025 at 12:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from KDDI Japan handsets.
        Oct 29, 08:06 PDT
        Inbound Calls to Prefix +4915888 Are Failing
        Resolved - The issue affecting inbound calls to Twilio Germany phone numbers in the +4915888 range has been fixed.
        Nov 10, 11:24 PST
        Update - We have started seeing recovery for inbound calls to Twilio Germany phone numbers in the +4915888 range. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Nov 10, 09:05 PST
        Investigating - We continue to investigate the issue affecting a subset of call failures to Twilio Germany phone numbers in the +4915888 range. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Nov 10, 08:57 PST
        Monitoring - We have started seeing recovery for inbound calls to Twilio Germany phone numbers in the +4915888 range. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Nov 10, 07:35 PST
        Update - We are observing a subset of call failures to Twilio Germany phone numbers in the +4915888 range. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Nov 10, 06:35 PST
        Investigating - Our monitoring systems have detected a potential issue with Voice calls. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Nov 10, 05:59 PST
        SMS Delivery Delay and Failures To Xphone Network in Israel
        Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Xphone network in Israel. This incident has been resolved.
        Nov 10, 11:08 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Xphone network in Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
        Nov 10, 09:50 PST
        Update - We continue experiencing SMS delivery delays when sending messages to Xphone network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 10, 08:48 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Xphone network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Nov 10, 07:50 PST
        Voice Quality Issue to a Subset of Twilio New Zealand Phone Numbers Affected
        Resolved - The issue affecting Voice quality to Twilio New Zealand phone numbers has been fixed.
        Nov 10, 10:52 PST
        Monitoring - We have started seeing recovery for Voice quality to Twilio New Zealand phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Nov 10, 09:51 PST
        Investigating - We continue investigating an issue with Voice quality to a subset of Twilio New Zealand phone numbers, although we have started seeing recovery. We expect to provide another update in 2 hours or as soon as more information becomes available
        Nov 10, 07:45 PST
        Update - We have started seeing recovery for Voice quality to Twilio New Zealand phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in one hour or as soon as more information becomes available.
        Nov 10, 05:50 PST
        Monitoring - We have started seeing recovery for Voice quality to Twilio New Zealand phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in one hour or as soon as more information becomes available.
        Nov 10, 04:57 PST
        Investigating - We are investigating an issue with Voice quality to a subset of Twilio New Zealand phone numbers. We expect to provide another update in 1 hour or as soon as more information becomes available
        Nov 10, 04:50 PST
        Billing Notifications Failed to Send for 20 Minutes
        Resolved - Twilio Billing notifications were degraded for 20 minutes between 08:00 and 08:20 Pacific Time on 11/10/2025. During this period of time customers may have experienced problems receiving emails regarding their billing. The issue has now been resolved.
        Nov 10, 08:47 PST
        Investigating - Our monitoring systems have detected a potential issue billing notifications. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Nov 10, 08:41 PST
        SMS Delivery Delays and Failures to Multiple Networks in Chile via a Subset of Longcodes
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Chile via a subset of longcodes. This incident has been resolved.
        Nov 10, 08:23 PST
        Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to multiple networks in Chile via a subset of longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
        Nov 10, 07:20 PST
        Investigating - We are experiencing SMS delivery delays and failures when sending messages to multiple networks in Chile via a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Nov 10, 06:33 PST
        Messages not Retrievable via the Messaging Logs API or Visible in the Messaging Console
        Resolved - The issue impacting messages created between 05:00-05:10 and 05:30-05:40 UTC on Oct 28 which were not retrievable via the Messaging Logs API and the Messaging Console is now resolved. All known major data flows have now been restored and backfilled. Engineering teams will ensure any minor edge data discrepancies are restored before Friday, November 14th.
        Nov 10, 07:36 PST
        Monitoring - The issue impacting messages created between 05:00-05:10 and 05:30-05:40 UTC on Oct 28 which were not retrievable via the Messaging Logs API and the Messaging Console is now resolved. All known major data flows have now been restored and backfilled. Engineering teams will ensure any minor edge data discrepancies are restored before Friday, November 14th. We'll provide an update in 1 hour.
        Nov 10, 06:37 PST
        Update - Our Engineers are continuing to investigate this incident and are aiming to update the affected records with the latest data. We will provide an update in 24 hours or as soon as more information becomes available.
        Nov 10, 02:37 PST
        Update - Our Engineers are continuing to investigate this incident and are aiming to update the affected records with the latest data. We will provide an update in 24 hours or as soon as more information becomes available.
        Nov 9, 02:44 PST
        Update - Our Engineers are continuing to investigate this incident and are aiming to update the affected records with the latest data. We will provide an update in 24 hours or as soon as more information becomes available.
        Nov 8, 02:56 PST
        Update - Our Engineers are continuing to investigate this incident and are aiming to update the affected records with the latest data. We will provide an update in 24 hours or as soon as more information becomes available.
        Nov 7, 03:03 PST
        Update - Our Engineers are continuing to investigate this incident and are aiming to update the affected records with the latest data. We will provide an update in 24 hours or as soon as more information becomes available.
        Nov 6, 11:13 PST
        Update - Our Engineers are continuing to investigate this incident and are aiming to update the affected records with the latest data. We will provide an update in 16 hours or as soon as more information becomes available.
        Nov 5, 19:11 PST
        Update - Our Engineers are continuing to investigate this incident and are aiming to update the affected records with the latest data. We will provide an update in 8 hours or as soon as more information becomes available.
        Nov 5, 11:05 PST
        Update - Our Engineers are continuing to investigate this incident and are aiming to update the affected records with the latest data. We will provide an update in 4 hours or as soon as more information becomes available.
        Nov 5, 07:09 PST
        Update - Our Engineers are continuing to investigate this incident and are aiming to update the affected records with the latest data. We will provide an update in 2 hours or as soon as more information becomes available.
        Nov 5, 05:20 PST
        Investigating - Some messages created between 05:00-05:10 and 05:30-05:40 UTC on Oct 28 which were not retrievable via the Messaging Logs API and the Messaging Console are now accessible, but may still contain partial metadata. We will continue investigating and aim to update the affected records with the latest data.
        Update for: https://status.twilio.com/incidents/qjwj2yvjzfh0
        Nov 5, 04:20 PST
        Multiple Destination SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Nov 10, 05:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 9, 21:01 PST
        Scheduled - Our SMS carrier partner in Canada, Trinidad and Tobago and Egypt is conducting a planned maintenance from 09 November 2025 at 21:00 PST until 10 November 2025 at 05:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Canada, Trinidad and Tobago and Egypt handsets via Canada, Trinidad and Tobago and Egypt long codes and short codes.
        Nov 2, 23:13 PST
        Reseller Customers Are Unable to Invite Users to Accounts From Twilio Console
        Resolved - Reseller customers being unable to invite users to accounts from the Twilio console has been resolved and the service is operating normally at this time.
        Nov 10, 04:37 PST
        Monitoring - We are observing recovery in reseller customers being unable to invite users to accounts from the Twilio console. We will continue monitoring the service to ensure a full recovery. We will provide another update in one hour or as soon as more information becomes available.
        Nov 10, 04:34 PST
        Update - Reseller customers are currently unable to invite users to accounts from the Twilio Console.
        Our engineers have identified the issue and are actively working to deploy a fix. We will provide another update within four hours or as soon as more information becomes available.
        Nov 10, 02:45 PST
        Update - Reseller customers are currently unable to invite users to accounts from the Twilio Console.
        Our engineers have identified the issue and are actively working to deploy a fix. We will provide another update within two hours or as soon as more information becomes available.
        Nov 10, 00:55 PST
        Investigating - Reseller customers are currently unable to invite users to accounts from the Twilio Console.
        Our engineers have identified the issue and are actively working to deploy a fix. We will provide another update within one hour or as soon as more information becomes available.
        Nov 9, 23:59 PST
        United States MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Nov 10, 03:02 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 9, 21:02 PST
        Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 09 November 2025 at 21:00 PST until 10 November 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile United States handsets when sending via short codes.
        Nov 6, 22:59 PST
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Nov 10, 03:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 9, 21:00 PST
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 09 November 2025 at 21:00 PST until 10 November 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Nov 6, 15:01 PST
        United States MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Nov 10, 03:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 10, 00:00 PST
        Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 10 November 2025 at 00:00 PST until 10 November 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via United States short codes.
        Oct 16, 12:30 PDT
        Nov 9, 2025
        SMS Delivery Delays/ Failures When Sending SMS to Japan
        Resolved - We experienced SMS delivery failures to Japan for a subset of messages sent via the domestic gateway between 7 November 2025, 14:00 UTC and 9 November 2025, 22:59 UTC.
        This incident has been resolved, and message delivery to Japan via the domestic gateway is now operating normally.
        Nov 9, 21:24 PST
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Nov 9, 19:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Nov 9, 14:30 PST
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 09 November 2025 at 14:30 PST until 09 November 2025 at 19:00 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
        Nov 7, 15:22 PST
        Outbound SMS Delivery Delays To Virgin Mobile Network in Ireland
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Virgin Mobile Network in Ireland. This incident has been resolved.
        Nov 9, 17:20 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Virgin Mobile Network in Ireland. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 9, 16:09 PST
        Update - We continue to experience SMS delivery delays when sending messages to Virgin Mobile Network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 9, 14:34 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Virgin Mobile Network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Nov 9, 13:44 PST
        AccSec Canada API Issue
        Resolved - The issue affecting AccSec Canada API errors has been resolved, and the service is functioning normally at this time.
        Nov 9, 10:06 PST
        Monitoring - We have started seeing recovery on AccSec Canada API errors. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Nov 9, 08:06 PST
        Update - We are continuing to experience an issue with AccSec Canada API errors. Our engineering team is actively investigating. We will provide another update in 4 hours or as soon as more information becomes available.
        Nov 9, 04:06 PST
        Update - We are continuing to experience an issue with AccSec Canada API errors. Our engineering team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 9, 02:11 PST
        Investigating - Our monitoring systems have detected a potential issue with AccSec Canada API errors. Our engineering team has been alerted and is actively investigating. We will provide updates in 1 hour or as soon as we have more information.
        Nov 9, 01:13 PST
        Nov 8, 2025
        SMS Delivery Delays to Tigo in Bolivia (Plurinational State of)
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Tigo in Bolivia (Plurinational State of). This incident has been resolved.
        Nov 8, 04:31 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Tigo in Bolivia (Plurinational State of). We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 8, 02:47 PST
        Update - We are still experiencing SMS delivery delays to Tigo in Bolivia (Plurinational State of). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Nov 7, 22:57 PST
        Update - We are still experiencing SMS delivery delays to Tigo in Bolivia (Plurinational State of). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 7, 21:00 PST
        Investigating - We are experiencing SMS delivery delays to Tigo in Bolivia (Plurinational State of). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Nov 7, 20:16 PST
        SMS Delivery Failures to T-Mobile Network in United States of America
        Resolved - We are no longer experiencing SMS delivery failures to T-Mobile Network in United States of America. This incident has been resolved.
        Nov 8, 04:15 PST
        Update - We are continuing to monitor for any further issues.
        Nov 8, 02:49 PST
        Monitoring - We are observing successful SMS delivery to T-Mobile Network in United States of America. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Nov 8, 02:40 PST
        Investigating - We are experiencing SMS delivery failures to T-Mobile Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Nov 8, 01:56 PST
        SMS Delivery Delays to Natcom Network in Haiti
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Natcom Network in Haiti. This incident has been resolved.
        Nov 8, 02:43 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Natcom Network in Haiti. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 8, 01:04 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Natcom Network in Haiti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 7, 23:20 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Natcom Network in Haiti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Nov 7, 22:32 PST
        Nov 7, 2025
        SMS Delivery Delays and Failures to Claro in Dominican Republic
        Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Claro in Dominican Republic. This incident has been resolved.
        Nov 7, 21:52 PST
        Monitoring - We are observing recovery in delivery report delays and failures when sending SMS to Claro in Dominican Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 7, 19:57 PST
        Update - We are still experiencing SMS Delivery Delays and Failures to Claro in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Nov 7, 18:05 PST
        Update - We are experiencing SMS Delivery Delays and Failures to Claro in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Nov 7, 17:05 PST
        Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays and Failures to Claro in Dominican Republic. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Nov 7, 16:52 PST
        Video-Rtc-Services-Register Cannot Access dynamoDB
        Resolved - The Video Service’s connectivity issue with DynamoDB is operating normally at this time.
        Nov 7, 16:23 PST
        Update - The Video Service’s connectivity issue with DynamoDB is now operating normally. Users should be able to use all Video functionality without errors. We will continue to monitor for system stability. We'll provide another update in 16 hours or as soon as more information becomes available.
        Nov 7, 06:32 PST
        Update - The Video Service’s connectivity issue with DynamoDB is now operating normally. Users should be able to use all Video functionality without errors. We will continue to monitor for system stability. We'll provide another update in 8 hours or as soon as more information becomes available.
        Nov 6, 23:29 PST
        Monitoring - The Video Service’s connectivity issue with DynamoDB is now operating normally. Users should be able to use all Video functionality without errors. We will continue to monitor for system stability. We'll provide another update in 4 hours or as soon as more information becomes available.
        Nov 6, 19:39 PST
        Update - We are currently investigating an issue in which some video participants are unable to generate tokens correctly/ taking longer due to the video-rtc-services-register service’s inability to access dynamoDB. This impacts the production Twilio environment, affecting users attempting to join or establish video sessions through Video Rooms. While the service remains degraded but usable, affected participants may experience delays or failures when attempting to join video calls. The scope of customer impact depends on the percentage of requests currently failing and how long the dynamoDB access issue persists. Users should be advised that video functionality may be intermittently unavailable during this incident. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 6, 18:52 PST
        Update - We are currently investigating an issue in which some video participants are unable to generate tokens correctly/ taking longer due to the video-rtc-services-register service’s inability to access dynamoDB. This impacts the production Twilio environment, affecting users attempting to join or establish video sessions through Video Rooms. While the service remains degraded but usable, affected participants may experience delays or failures when attempting to join video calls. The scope of customer impact depends on the percentage of requests currently failing and how long the dynamoDB access issue persists. Users should be advised that video functionality may be intermittently unavailable during this incident. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Nov 6, 18:11 PST
        Update - We are currently investigating an issue in which some video participants are unable to generate tokens correctly/ taking longer due to the video-rtc-services-register service’s inability to access dynamoDB. This impacts the production Twilio environment, affecting users attempting to join or establish video sessions through Video Rooms. While the service remains degraded but usable, affected participants may experience delays or failures when attempting to join video calls. The scope of customer impact depends on the percentage of requests currently failing and how long the dynamoDB access issue persists. Users should be advised that video functionality may be intermittently unavailable during this incident. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Nov 6, 18:07 PST
        Investigating - We are currently investigating an issue in which some video participants are unable to generate tokens correctly/ taking longer due to the video-rtc-services-register service’s inability to access dynamoDB. This impacts the production Twilio environment, affecting users attempting to join or establish video sessions through Video Rooms. While the service remains degraded but usable, affected participants may experience delays or failures when attempting to join video calls. The scope of customer impact depends on the percentage of requests currently failing and how long the dynamoDB access issue persists. Users should be advised that video functionality may be intermittently unavailable during this incident. Our engineers are working to resolve the issue. We will provide another update in 30 minutes or as soon as more information becomes available.
        Nov 6, 17:37 PST
        MMS Delivery Delay to Bell Network in Canada for a Subset of Long Codes
        Resolved - We are no longer experiencing MMS Delivery Delay to Bell Network in Canada for a subset of Long Codes. This incident has been resolved.
        Nov 7, 15:38 PST
        Monitoring - We are observing recovery in MMS Delivery Delay to Bell Network in Canada for a subset of Long Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 7, 13:48 PST
        Update - We are still experiencing MMS Delivery Delay to Bell Network in Canada for a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Nov 7, 12:33 PST
        Update - We are still experiencing MMS Delivery Delay to Bell Network in Canada for a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Nov 7, 10:33 PST
        Investigating - We are experiencing MMS Delivery Delay to Bell Network in Canada for a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Nov 7, 09:27 PST
        Nov 6, 2025
        Nov 5, 2025
        Nov 4, 2025

        No incidents reported.

        Nov 3, 2025

        No incidents reported.

        Nov 2, 2025

        No incidents reported.

        Nov 1, 2025

        No incidents reported.

        Oct 31, 2025

        No incidents reported.

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