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Issues related to Twilio’s Software

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Issues found outside of Twilio’s Network

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Issues related to Zipwhip's Services

Scheduled maintenance

System Metrics

SMS Delivery Delays to Americanet Network in Brazil

Investigating - We continue to experience SMS delivery delays when sending SMS messages to Americanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 20, 2025 - 11:34 PDT

Update - We are still observing recovery in SMS delivery delays when sending messages to Americanet Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 20, 2025 - 10:04 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Americanet Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 20, 2025 - 08:04 PDT

Update - We are continuing to experience SMS delivery delays when sending SMS messages to Americanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 20, 2025 - 01:15 PDT

Update - We are continuing to experience SMS delivery delays when sending SMS messages to Americanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 19, 2025 - 21:17 PDT

Update - We are continuing to experience SMS delivery delays when sending SMS messages to Americanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 19, 2025 - 19:17 PDT

Investigating - We are experiencing SMS delivery delays when sending SMS messages to Americanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 19, 2025 - 18:18 PDT

Increase in Voice Call Disconnects in Flex 2.13.x

Update - We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 24 hours or when more information becomes available.
Jul 19, 2025 - 23:57 PDT

Update - We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 16 hours or when more information becomes available.
Jul 19, 2025 - 08:05 PDT

Update - We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 8 hours or when more information becomes available.
Jul 19, 2025 - 00:09 PDT

Update - We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 4 hours or when more information becomes available.
Jul 18, 2025 - 18:05 PDT

Update - We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 2 hours or when more information becomes available.
Jul 18, 2025 - 15:58 PDT

Update - We have detected an increase in voice call disconnects for Flex agents on Flex. Engineering teams are investigating. We will update in 1 hour or when more information becomes available.
Jul 18, 2025 - 15:22 PDT

Investigating - Our monitoring systems have detected a potential issue with Voice and Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 18, 2025 - 15:01 PDT

United States SMS and MMS Carrier Partner Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 2025 - 18:00 PDT

Scheduled - Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 18 July 2025 at 18:00 PDT until 20 July 2025 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via United States long codes and short codes.
Jul 18, 2025 18:00 - Jul 20, 2025 23:59 PDT

Russia SMS Carrier Maintenance - Tele2

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 2025 - 13:01 PDT

Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 14 July 2025 at 13:00 PDT until 30 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Note, the maintenance will be carried out on each of the following dates and times:

14 July 2025 at 13:00 PDT until 14 July 2025 at 17:00 PDT

16 July 2025 at 13:00 PDT until 16 July 2025 at 17:00 PDT

21 July 2025 at 13:00 PDT until 21 July 2025 at 17:00 PDT

23 July 2025 at 13:00 PDT until 23 July 2025 at 17:00 PDT

28 July 2025 at 13:00 PDT until 28 July 2025 at 17:00 PDT

30 July 2025 at 13:00 PDT until 30 July 2025 at 17:00 PDT
Jul 14, 2025 13:00 - Jul 30, 2025 17:00 PDT

United States and Canada Twilio SMS and MMS Maintenance

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 08, 2025 - 16:42 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 02, 2025 - 20:00 PDT

Scheduled - Twilio is conducting a series of planned maintenances from 02 July 2025 at 20:00 PDT until 31 July 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.

Note, the maintenance will be carried out on each of the following dates and times:

02 July 2025 at 20:00 PDT until 03 July 2025 at 00:00 PDT

09 July 2025 at 20:00 PDT until 10 July 2025 at 00:00 PDT [CANCELLED]

16 July 2025 at 20:00 PDT until 17 July 2025 at 00:00 PDT

23 July 2025 at 20:00 PDT until 24 July 2025 at 00:00 PDT

30 July 2025 at 20:00 PDT until 31 July 2025 at 00:00 PDT
Jul 2, 2025 20:00 - Jul 31, 2025 00:00 PDT

Uptime over the past 90 days. View historical uptime.

PROGRAMMABLE MESSAGING Degraded Performance

90 days ago

100.0 % uptime

Today

MMS Operational

SMS Degraded Performance

SMPP Operational

Messaging Channels Operational

Notify Operational

Conversations Operational

Messaging Insights Operational

Messaging Services Operational

Content API Operational

Toll-free verification Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE Operational

90 days ago

100.0 % uptime

Today

PSTN Operational

SIP Interface Operational

Client Web Operational

Client Mobile Operational

Conference Operational

Recording Operational

Queue Operational

Text-to-Speech Operational

Recording Transcriptions Operational

TwiML Operational

Voice Insights Operational

Speech Recognition Operational

Intelligence Operational

Pay Operational

Media Streams Operational

Dialogflow Operational

ConversationRelay Operational

90 days ago

100.0 % uptime

Today

Voice REST API Operational

90 days ago

100.0 % uptime

Today

ACCOUNT SECURITY Operational

Authy 2FA Operational

Verify Operational

Authy App Operational

Lookup Operational

ELASTIC SIP TRUNKING Operational

Origination Operational

Termination Operational

FLEX Degraded Performance

Flex Application Platform Operational

TaskRouter Operational

Flex Insights Operational

Flex Agent Desktop Operational

Flex Queue Stats Operational

Flex Teams View Operational

Flex Admin Console Operational

Flex Routing Operational

Flex Conversations Operational

Flex Programmable Chat Operational

Flex Programmable Voice Degraded Performance

Proxy Operational

Flex Plugins Operational

Flex Billing Operational

INTERCONNECT Operational

PHONE NUMBERS Operational

PROGRAMMABLE CHAT Operational

PROGRAMMABLE VIDEO Operational

Group Rooms Operational

Peer-to-Peer Rooms Operational

Recordings Operational

Compositions Operational

Network Traversal Service Operational

Go Rooms Operational

Video Insights Operational

PROXY Operational

SERVERLESS Operational

Studio Operational

Functions Operational

Assets Operational

TwiML Bins Operational

Sync Operational

DEVELOPER TOOLS Operational

Console Operational

Event Streams Operational

Debugger & Alarms Operational

Documentation Operational

REST API Operational

Bulk Export Operational

TWILIO PLATFORM Operational

Billing Operational

Customer Support Center Operational

Other Operational

Account Insights Operational

Trust Hub Operational

Organization Operational

CARRIER NETWORK Degraded Performance

SMS Long Code, North America Operational

MMS Long Code, North America Under Maintenance

SMS Short Code, North America Operational

MMS Short Code, North America Under Maintenance

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

Voice, North America Operational

Voice, Latin America Operational

SMS, Latin America Degraded Performance

Voice, APAC Operational

SMS, APAC Operational

MMS, APAC Operational

Voice, Europe Operational

SMS, Europe Operational

Voice, Middle East & Africa Operational

SMS, Middle East & Africa Operational

Verify Silent Network Auth Operational

Lookup Identity Match Operational

Lookup Line Type Intelligence [Legacy API] Operational

Lookup Line Type Intelligence [Twilio API] Operational

Lookup SIM Swap Operational

Legacy Identity MatchAndAttributes Operational

FRONTLINE Operational

Sender ID Operational

90 days ago

100.0 % uptime

Today

ZIPWHIP MESSAGING Under Maintenance

SMS Long Code, North America Under Maintenance

MMS Long Code, North America Under Maintenance

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

ZIPWHIP TOOLS Operational

Zipwhip Provisioner Dashboard and API Operational

Zipwhip Support Ticketing Operational

Toll-Free Verification Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Russia SMS Carrier Maintenance - MegaFon Jul `20`, `2025` `12:00`-`20:00` PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 20 July 2025 at 12:00 PDT until 20 July 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Jul 18, 2025 - 07:24 PDT

Spain SMS Carrier Partner Maintenance Jul `20`, `2025` `13:00`-`14:00` PDT

Our SMS carrier partner in Spain is conducting an emergency maintenance from 20 July 2025 at 13:00 PDT until 20 July 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Spain handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Posted on Jul 20, 2025 - 09:09 PDT

United States MMS Carrier Partner Maintenance Jul `20`, `2025` `23:00` - Jul `21`, `2025` `06:00` PDT

Our MMS carrier partner in the United States is conducting an emergency maintenance from 20 July 2025 at 23:00 PDT until 21 July 2025 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to T-Mobile and Verizon United States handsets via United States long codes and short codes.
Posted on Jul 17, 2025 - 17:00 PDT

Russia SMS Carrier Maintenance - Gazprom Telekom Jul `21`, `2025` `13:00`-`17:00` PDT

The Gazprom Telekom network in Russia is conducting a planned maintenance from 21 July 2025 at 13:00 PDT until 21 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprom Telekom Russia handsets.
Posted on Jul 18, 2025 - 07:24 PDT

Russia SMS Carrier Maintenance - MegaFon Jul `21`, `2025` `13:00`-`18:00` PDT

The MegaFon network in Russia is conducting a planned maintenance from 21 July 2025 at 13:00 PDT until 21 July 2025 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Posted on Jul 15, 2025 - 07:02 PDT

Russia SMS Carrier Maintenance - Beeline Jul `21`, `2025` `14:00`-`17:00` PDT

The Beeline network in Russia is conducting a planned maintenance from 21 July 2025 at 14:00 PDT until 21 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Posted on Jul 17, 2025 - 07:11 PDT

Czech Republic Voice Carrier Partner Maintenance Jul `21`, `2025` `18:00`-`22:00` PDT

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 21 July 2025 at 18:00 PDT until 21 July 2025 at 22:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Czech Republic phone numbers.
Posted on Jul 11, 2025 - 00:07 PDT

United States SMS Carrier Maintenance - Verizon Jul `21`, `2025` `21:00` - Jul `24`, `2025` `00:00` PDT

The Verizon network in the United States is conducting a planned maintenance from 21 July 2025 at 21:00 PDT until 24 July 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
Posted on Jul 08, 2025 - 20:48 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Jul `22`, `2025` `22:00` - Jul `23`, `2025` `04:00` PDT

The T-Mobile network in the United States is conducting a planned maintenance from 22 July 2025 at 22:00 PDT until 23 July 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Posted on Jul 18, 2025 - 14:54 PDT

Multiple Destination Voice Carrier Partner Maintenance Jul `23`, `2025` `07:05`-`12:00` PDT

Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 23 July 2025 at 07:05 PDT until 23 July 2025 at 12:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
Posted on Jul 15, 2025 - 08:12 PDT

France Voice Carrier Partner Maintenance Jul `23`, `2025` `13:00`-`17:00` PDT

Our Voice carrier partner in France is conducting a planned maintenance from 23 July 2025 at 13:00 PDT until 23 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to subset of Twilio France mobile and landline phone numbers.
Posted on Jul 17, 2025 - 11:18 PDT

Russia SMS Carrier Maintenance - MegaFon Jul `23`, `2025` `13:00`-`18:00` PDT

The MegaFon network in Russia is conducting a planned maintenance from 23 July 2025 at 13:00 PDT until 23 July 2025 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Posted on Jul 15, 2025 - 07:03 PDT

Russia SMS Carrier Maintenance - Gazprombank Mobile Jul `23`, `2025` `13:00`-`17:00` PDT

The Gazprombank Mobile network in Russia is conducting an emergency maintenance from 23 July 2025 at 13:00 PDT until 23 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.
Posted on Jul 20, 2025 - 11:15 PDT

United States SMS Carrier Maintenance - US Cellular Corp. Jul `23`, `2025` `21:30` - Jul `24`, `2025` `03:30` PDT

The US Cellular Corp. network in the United States is conducting a planned maintenance from 23 July 2025 at 21:30 PDT until 24 July 2025 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular Corp. United States handsets.
Posted on Jul 18, 2025 - 06:16 PDT

Twilio Flex Maintenance Jul `25`, `2025` `06:00`-`08:00` PDT

Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 25 July 2025 at 06:00 PDT until 25 July 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on the Flex services that rely on the voice calls that are routed through the Twilio’s network in Australia.
Posted on Jun 26, 2025 - 22:16 PDT

Twilio Interconnect Maintenance Jul `25`, `2025` `06:00`-`08:00` PDT

Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 25 July 2025 at 06:00 PDT until 25 July 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on Interconnect services via the Twilio’s network in Australia.
Posted on Jun 24, 2025 - 20:09 PDT

Twilio Voice Maintenance Jul `25`, `2025` `06:00`-`08:00` PDT

Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 25 July 2025 at 06:00 PDT until 25 July 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on calls via the Twilio’s network in Australia.
Posted on Jun 24, 2025 - 20:31 PDT

United States MMS Carrier Partner Maintenance Jul `29`, `2025` `01:00`-`03:00` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 29 July 2025 at 01:00 PDT until 29 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
Posted on Jul 10, 2025 - 14:24 PDT

US SMS Carrier Maintenance - Small US Carriers Jul `29`, `2025` `02:00`-`04:00` PDT

A subset of small networks in the US are conducting a planned maintenance from 29 July 2025 at 02:00 PDT until 29 July 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via long codes and short codes.
Posted on Jul 17, 2025 - 14:12 PDT

Twilio Flex - Maintenance Jul `29`, `2025` `21:00`-`23:59` PDT

We’re conducting a planned maintenance in all regions between 9:00 PM PST to 11:59PM Pacific Time on 07/29/2025. During the maintenance window, the team will be migrating data to the new cluster. There will be two cluster reboots (about 10 seconds each) during this time. Customers may experience the following during the two cluster reboots:

-Login failures for customers logging in via legacy SSO (customers with enhanced SSO are not impacted) or console.

-Customers that are already logged in may be logged out from Flex UI or webchat.

-Customers using webchat may be unable initiate new sessions or see disruptions to their existing sessions (token refresh failure).

Customers should be able re-login after the impact period in case of login failure during the maintenance window.
Posted on Jul 09, 2025 - 08:15 PDT

Thailand SMS Carrier Partner Maintenance Jul `31`, `2025` `01:00`-`02:30` PDT

Our SMS carrier partner in Thailand is conducting a planned maintenance from 31 July 2025 at 01:00 PDT until 31 July 2025 at 02:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Thailand handsets.
Posted on Jul 11, 2025 - 05:37 PDT

Twilio Interconnect Maintenance Aug `1`, `2025` `06:00`-`08:00` PDT

Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 01 August 2025 at 06:00 PDT until 01 August 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on Interconnect services via the Twilio’s network in Australia.
Posted on Jun 24, 2025 - 20:18 PDT

Twilio Voice Maintenance Aug `1`, `2025` `06:00`-`08:00` PDT

Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 01 August 2025 at 06:00 PDT until 01 August 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on calls via the Twilio’s network in Australia.
Posted on Jun 24, 2025 - 20:13 PDT

Twilio Flex Maintenance Aug `1`, `2025` `06:00`-`08:00` PDT

Twilio will conduct a planned maintenance on our circuits in the Australia Twilio network from 01 August 2025 at 06:00 PDT until 01 August 2025 at 08:00 PDT. During the maintenance window there could be intermittent impact on the Flex services that rely on the voice calls that are routed through the Twilio’s network in Australia.
Posted on Jun 26, 2025 - 22:20 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `6`, `2025` `20:00` - Aug `7`, `2025` `00:00` PDT

Twilio is conducting a planned maintenance from 06 August 2025 at 20:00 PDT until 07 August 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
Posted on Jul 09, 2025 - 20:44 PDT

Canada Account Security Service Partner Maintenance Aug `6`, `2025` `23:00` - Aug `7`, `2025` `03:00` PDT

Our service partner is conducting a planned maintenance from 06 August 2025 at 23:00 PDT until 07 August 2025 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
Posted on Jul 15, 2025 - 13:32 PDT

Japan Voice Carrier Partner Maintenance Aug `7`, `2025` `06:00`-`11:30` PDT

Our Voice carrier partner in Japan is conducting a planned maintenance from 07 August 2025 at 06:00 PDT until 07 August 2025 at 11:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Japan phone numbers for a maximum duration of 100 minutes per block.

This maintenance will impact approximately 6000 phone numbers and downtime will occur in one of the following blocks depending on the applicable national (050) number:

Downtime 1: 22:00 JST August 7 (06:00 PDT August 7) for 100 minutes

Downtime 2: 00:00 JST August 8 (08:00 PDT August 7) for 100 minutes

Downtime 3: 02:00 JST August 8 (10:00 PDT August 7) for 70 minutes

For any inquiries about your impacted phone numbers time slots, please reach out to your Twilio Account Manager or create a ticket via https://help.twilio.com/submit
Posted on Jul 09, 2025 - 19:51 PDT

Japan SMS Carrier Maintenance - NTT docomo Aug `7`, `2025` `08:00`-`14:00` PDT

The NTT docomo network in Japan is conducting a planned maintenance from 07 August 2025 at 08:00 PDT until 07 August 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from NTT docomo Japan handsets.
Posted on Jul 08, 2025 - 22:59 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `13`, `2025` `20:00` - Aug `14`, `2025` `00:00` PDT

Twilio is conducting a planned maintenance from 13 August 2025 at 20:00 PDT until 14 August 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Jul 09, 2025 - 20:45 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `20`, `2025` `20:00` - Aug `21`, `2025` `00:00` PDT

Twilio is conducting a planned maintenance from 20 August 2025 at 20:00 PDT until 21 August 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Jul 09, 2025 - 20:45 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `27`, `2025` `20:00` - Aug `28`, `2025` `00:00` PDT

Twilio is conducting a planned maintenance from 27 August 2025 at 20:00 PDT until 28 August 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Jul 09, 2025 - 20:45 PDT

System Metrics Month Week Day

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Jul 20, 2025

SMS Delivery Delays and Failures to Zain/CelTel in Niger

Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Zain/CelTel in Niger. This incident has been resolved.
Jul 20, 09:49 PDT

Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Zain/CelTel in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 20, 08:00 PDT

Update - We continue experiencing SMS delivery delays and failures when sending messages to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 20, 03:44 PDT

Update - We continue experiencing SMS delivery delays and failures when sending messages to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 19, 19:48 PDT

Update - We continue experiencing SMS delivery delays and failures when sending messages to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 19, 15:46 PDT

Update - We continue experiencing SMS delivery delays and failures when sending messages to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 19, 13:36 PDT

Investigating - We are experiencing SMS delivery delays and failures when sending messages to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 19, 12:32 PDT

Multiple Destination SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 20, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 04:00 PDT

Scheduled - Our SMS carrier partner in New Zealand, Mexico and Italy is conducting a planned maintenance from 20 July 2025 at 04:00 PDT until 20 July 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from New Zealand, Mexico and Italy handsets.
Jul 17, 22:53 PDT

Jul 19, 2025

SMS Delivery Delays To Unitel Network In Angola

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Unitel Network In Angola. This incident has been resolved.
Jul 19, 13:16 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Unitel Network In Angola. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 19, 11:16 PDT

Update - We continue to experience SMS delivery delays when sending messages to Unitel Network In Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 19, 09:41 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Unitel Network In Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 19, 08:36 PDT

SMS Delivery Failures to Fibernotics in Canada

Resolved - We are no longer experiencing SMS delivery failures when sending messages to Fibernotics in Canada. This incident has been resolved.
Jul 19, 12:42 PDT

Monitoring - We are observing recovery in SMS delivery failures when sending messages to Fibernotics in Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 19, 10:42 PDT

Update - We are experiencing SMS delivery failures to Fibernotics in Canada . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in the next 8 hours or as soon as more information becomes available.
Jul 19, 02:46 PDT

Update - We are experiencing SMS delivery failures to Fibernotics in Canada . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in the next 4 hours or as soon as more information becomes available.
Jul 18, 22:46 PDT

Update - We are experiencing SMS delivery failures to Fibernotics in Canada . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in the next 2 hour or as soon as more information becomes available.
Jul 18, 20:50 PDT

Investigating - We are experiencing SMS delivery failures to Fibernotics in Canada . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 18, 19:58 PDT

Inbound Call Failures To Twilio Denmark Phone Numbers

Resolved - The issue affecting inbound calls to Twilio Denmark Phone Numbers has been resolved, and the service is functioning normally at this time.
Jul 19, 10:03 PDT

Monitoring - We have started seeing recovery for inbound calls to Twilio Denmark Phone Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 19, 08:10 PDT

Update - We are still observing call failures to Twilio Denmark phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 19, 06:31 PDT

Investigating - We are observing call failures to Twilio Denmark phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.
Jul 19, 05:34 PDT

Jul 18, 2025

SMS Delivery Delays to Claro in Dominican Republic

Resolved - We are no longer experiencing SMS delivery failures to Claro in Dominican Republic. This incident has been resolved.
Jul 18, 17:48 PDT

Monitoring - We are observing recovery in delivery report delays [when sending to Claro in Dominican Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 18, 12:55 PDT

Update - We continue to experience SMS delivery delays when sending messages to Claro in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 18, 10:59 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Claro in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 18, 10:10 PDT

MMS Delivery Delays To and From Multiple Networks In United States of America Via a Subset Of Twilio Short Codes

Resolved - We are no longer experiencing MMS delivery delays when sending messages to United States of America in Multiple Networks Via a Subset Of Short Codes. This incident has been resolved.
Jul 18, 17:47 PDT

Monitoring - We are observing recovery in delivery report delays when sending to from the United States of America in Multiple Networks Via a Subset Of Short Codes. . We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 18, 14:23 PDT

Update - We continue to experience MMS delivery delays when sending messages to and From Multiple Networks In United States of America Via a Subset Of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 18, 13:52 PDT

Update - We continue to experience MMS delivery delays when sending messages to and From Multiple Networks In United States of America Via a Subset Of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 18, 11:46 PDT

Investigating - We are experiencing MMS delivery delays when sending messages to and From the United States of America in Multiple Networks Via a Subset Of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 18, 10:46 PDT

SMS Delivery Delays to Tigo Network in Chad

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Tigo Network in Chad. This incident has been resolved.
Jul 18, 13:55 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Tigo Network in Chad. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 18, 11:48 PDT

Update - We continue to experience SMS delivery delays when sending messages to the Tigo Network in Chad. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 17, 20:13 PDT

Update - We continue to experience SMS delivery delays when sending messages to Tigo Network in Chad. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 17, 12:13 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Tigo Network in Chad. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 17, 08:13 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Tigo Network in Chad. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 17, 06:09 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Tigo Network in Chad. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 17, 05:10 PDT

SMS Delivery Delays to Mattel Network in Mauritania

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Mattel Network in Mauritania. This incident has been resolved.
Jul 18, 13:02 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Mattel Network in Mauritania. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hour or as soon as more information becomes available.
Jul 18, 11:02 PDT

Update - We continue to experience the SMS delivery delays when sending messages to Mattel Network in Mauritania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 18, 09:26 PDT

Update - We continue to experience the SMS delivery delays when sending messages to Mattel Network in Mauritania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 18, 01:30 PDT

Update - We are continuing to investigate this issue.
Jul 18, 00:08 PDT

Update - We continue to experience SMS Delivery Delays to the Mattel Network in Mauritania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 17, 21:32 PDT

Update - We are still experiencing SMS Delivery Delays to the Mattel Network in Mauritania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 17, 19:32 PDT

Investigating - We are experiencing SMS Delivery Delays to the Mattel Network in Mauritania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 17, 18:32 PDT

Programmable Video Affected - Some Video Rooms Completion Callbacks Were Lost

Resolved - Twilio Programable Video was degraded July 18th 12:08 PM (19:08 UTC) At this time some video rooms completion callbacks were lost. The issue has now been resolved.
Jul 18, 12:58 PDT

SMS Delivery Delays to MTN and Vodafone Network in Ghana

Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN and Vodafone Network in Ghana. This incident has been resolved.
Jul 18, 10:53 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN and Vodafone Network in Ghana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 18, 08:47 PDT

Update - We are still experiencing SMS delivery delays when sending messages to MTN and Vodafone Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 18, 06:42 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to MTN and Vodafone Network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 18, 05:39 PDT

United States Account Security Service Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 18, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 19:00 PDT

Scheduled - Our service partner is conducting an emergency maintenance from 17 July 2025 at 19:00 PDT until 18 July 2025 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: AT&T Mobility United States, Sprint United States, T-Mobile United States, Verizon Wireless United States.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
Jul 16, 15:22 PDT

Jul 17, 2025

SMS Delivery Delays to Cingular Wireless (AT&T) in United States of America via Subset of Shortcodes

Resolved - We are no longer experiencing SMS Delivery Delays to Cingular Wireless (AT&T) in the United States of America via a Subset of Shortcodes. This incident has been resolved.
Jul 17, 18:19 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Cingular Wireless (AT&T) in United States of America via a Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 17, 16:18 PDT

Investigating - We are experiencing SMS Delivery Delays to Cingular Wireless (AT&T) in United States of America via a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 17, 16:13 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Jul 17, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 13:00 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 17 July 2025 at 13:00 PDT until 17 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Jul 11, 14:17 PDT

Whatsapp inbound and outbound messages are experiencing delays

Resolved - Our engineers have monitored the fix and confirmed the issue with WhatsApp, where inbound and outbound messages were experiencing delays, has been resolved. All services are now operating normally at this time.
Jul 17, 15:32 PDT

Update - [MONITORING] Messages have finished dequeuing. All inbound and outbound traffic for Whatsapp is operational again. We will be providing our next update within the next 4 hours, or as soon as more information is available.
Jul 17, 15:10 PDT

Update - [MONITORING] Messages have finished dequeuing. All inbound and outbound traffic for Whatsapp is operational again.
Jul 17, 13:31 PDT

Update - We are continuing to "monitor as messages dequeue".
Jul 17, 13:10 PDT

Identified - We have implemented a fix and will be monitoring as messages dequeue.
Jul 17, 12:45 PDT

Update - We are continuing to investigate this issue.
Jul 17, 12:14 PDT

Investigating - We are investigating delays in Whatsapp where inbound and outbound messages are experiencing delays. We expect to provide another update in 1 hour or as soon as more information becomes available
Jul 17, 12:10 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Jul 17, 15:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 21:31 PDT

Scheduled - A subset of small networks in the US are conducting a planned maintenance from 16 July 2025 at 21:30 PDT until 17 July 2025 at 15:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets when sending via short codes.
Jul 7, 07:47 PDT

SMS Delivery Delays to Claro in Colombia

Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Claro in Colombia. This incident has been resolved.
Jul 17, 14:17 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro in Columbia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 17, 12:22 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Claro in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 17, 10:21 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Claro in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 17, 09:22 PDT

On Call Engineers are Investigating an issue with Flex

Resolved - We have fully investigated the Flex AgentTransfer & markComplete service disruption issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Jul 17, 11:53 PDT

Investigating - Our monitoring systems have detected a potential issue with Flex AgentTransfer & markComplete service disruption. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 17, 10:38 PDT

Delays in WhatsApp Template Approvals

Resolved - The delays with WhatsApp Template Approvals has been resolved and template approvals are operating normally at this time.
Jul 17, 09:34 PDT

Identified - Our engineers have identified the issue with delays in WhatsApp Template Approvals and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 17, 08:52 PDT

Investigating - We are experiencing Delays in WhatsApp Template Approvals. Our engineers are working with our internal team to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 17, 07:52 PDT

SMS Delivery Delays to AT&T Network in the United States via Subset of Long codes

Resolved - We are no longer experiencing SMS delivery delays to AT&T Network in the United States via a subset of long codes. This incident has been resolved.
Jul 17, 07:37 PDT

Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to AT&T Network in the United States via a Subset of Long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 17, 05:35 PDT

Update - We continue to experience SMS delivery delays when sending messages to AT&T Network in the United States via a Subset of Long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 17, 03:51 PDT

Update - We are continuing to investigate this issue.
Jul 17, 03:31 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to AT&T Network in the United States via a Subset of Long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 17, 02:52 PDT

Inbound Call Failures to a Subset of Twilio Thailand Phone Numbers

Resolved - The issue affecting inbound calls to a subset of Twilio Thailand phone numbers has been resolved, and the service is functioning normally at this time.
Jul 17, 07:32 PDT

Monitoring - We have started seeing recovery for inbound calls to a subset of Twilio Thailand phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 17, 05:38 PDT

Update - We continue to observe call failures to a subset of Twilio Thailand phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 17, 03:39 PDT

Investigating - We are observing call failures to a subset of Twilio Thailand phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 17, 02:40 PDT

SMS Delivery Delays to MTN Network in Benin

Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Benin. This incident has been resolved.
Jul 17, 06:54 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to MTN Network in Benin. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 17, 05:16 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN Network in Benin. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 17, 03:20 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to MTN Network in Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 17, 02:29 PDT

Inbound Call Failures to a Subset of Twilio Turkey Phone Numbers

Resolved - The issue affecting inbound calls to Twilio Turkey phone numbers has been resolved, and the service is functioning normally at this time.
Jul 17, 05:28 PDT

Monitoring - We have started seeing recovery for inbound calls to Twilio Turkey phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 17, 03:30 PDT

Update - We continue to observe call failures to a subset of Twilio Turkey phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 17, 01:36 PDT

Investigating - We are observing call failures to a subset of Twilio Turkey phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 17, 00:36 PDT

United States SMS Carrier Maintenance - US Cellular Corp.

Completed - The scheduled maintenance has been completed.
Jul 17, 04:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 22:30 PDT

Scheduled - The US Cellular Corp. network in the United States is conducting a planned maintenance from 16 July 2025 at 22:30 PDT until 17 July 2025 at 04:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular Corp. United States handsets when sending via long codes and short codes.
Jul 6, 10:02 PDT

United States SMS Carrier Maintenance - US Cellular Corp.

Completed - The scheduled maintenance has been completed.
Jul 17, 03:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 21:30 PDT

Scheduled - The US Cellular Corp. network in the United States is conducting a planned maintenance from 16 July 2025 at 21:30 PDT until 17 July 2025 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular Corp. United States handsets.
Jul 6, 07:59 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Jul 17, 03:03 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 23:02 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 16 July 2025 at 23:00 PDT until 17 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Jul 14, 15:35 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 17, 03:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 23:01 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 16 July 2025 at 23:00 PDT until 17 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.
Jul 10, 20:51 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 17, 03:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 23:00 PDT

Multiple Destination MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 17, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 21:00 PDT

Scheduled - Our MMS carrier partner in the United States and Canada is conducting a planned maintenance from 16 July 2025 at 21:00 PDT until 17 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States and Canada handsets via United States and Canada long codes.
Jul 3, 18:15 PDT

Jul 16, 2025

SMS Delivery Delays to a Subset of Small Networks in the United States of America via a Subset of Shortcodes

Resolved - We are no longer experiencing SMS delivery delays to a subset of small networks in the United States of America via a subset of short codes. This incident has been resolved.
Jul 16, 23:02 PDT

Monitoring - We are observing recovery with SMS delivery delays to a subset of small networks in the United States of America via a subset of short codes. We will continue monitoring to ensure a full recovery and provide another update in 2 hours.
Jul 16, 21:03 PDT

Update - Customers continue experienccing SMS delivery delays to a subset of small networks in the United States of America via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 16, 17:07 PDT

Update - Customers may experience SMS delivery delays to a subset of small networks in the United States of America via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 16, 15:03 PDT

Update - We are experiencing SMS delivery delays when sending messages to Dish Network in the United States of America via a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 16, 14:38 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Dish Network in the United States of America via a Subset of Shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 16, 14:32 PDT

SMS Delivery Delays to Telefonica in Chile

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica Carrier in Chile. This incident has been resolved.
Jul 16, 20:34 PDT

Monitoring - We are observing recovery with SMS delivery delays when sending messages to Telefonica Carrier in Chile. We will continue monitoring to ensure a full recovery and provide another update in 2 hours.
Jul 16, 18:33 PDT

Update - We continue experiencing SMS delivery delays when sending messages to Telefonica Carrier in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 16, 15:46 PDT

Update - We continue experiencing SMS delivery delays when sending messages to Telefonica Carrier in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 16, 13:43 PDT

Update - We are experiencing SMS delivery delays when sending messages to Telefonica Carrier in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 16, 12:43 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Telefonica Chile. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 16, 12:27 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Jul 16, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 13:00 PDT

Scheduled - The MegaFon network in Russia is conducting an emergency maintenance from 16 July 2025 at 13:00 PDT until 16 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jul 16, 11:27 PDT

Russia SMS Carrier Maintenance - Gazprombank Mobile

Completed - The scheduled maintenance has been completed.
Jul 16, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 13:01 PDT

Scheduled - The Gazprombank Mobile network in Russia is conducting a planned maintenance from 16 July 2025 at 13:00 PDT until 16 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.
Jul 13, 06:43 PDT

France SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 16, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 13:00 PDT

Scheduled - Our SMS carrier partner in France is conducting a planned maintenance from 16 July 2025 at 13:00 PDT until 16 July 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to France handsets.
Jul 10, 08:47 PDT

SMS Delivery Delays to Verizon Wireless in United States of America via a Subset of Shortcodes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Verizon Wireless in the United States of America. This incident has been resolved.
Jul 16, 13:01 PDT

Monitoring - We are no longer experiencing SMS delivery delays when sending messages to Verizon Wireless in the United States of America via a subset of shortcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 16, 10:57 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Verizon Wireless in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 16, 10:13 PDT

SMS Delivery Delay to Africell Network in Democratic Republic of Congo

Resolved - We are no longer experiencing SMS delivery delays when sending to Africell network in Democratic Republic of Congo. This incident has been resolved.
Jul 16, 11:48 PDT

Monitoring - We are seeing SMS delivery without delays when sending to Africell network in Democratic Republic of Congo. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 16, 09:53 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Africell network in Democratic Republic of Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 16, 05:33 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Africell network in Democratic Republic of Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 16, 01:15 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Africell network in Democratic Republic of Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 15, 23:15 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Africell network in Democratic Republic of Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 15, 22:16 PDT

SMS Delivery Delays to Globe in Philippines

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Globe in Philippines. This incident has been resolved.
Jul 16, 11:46 PDT

Monitoring - We are seeing SMS delivery without delays when sending messages to Globe in Philippines. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 16, 09:51 PDT

Update - We continue experiencing SMS delivery delays when sending messages to Globe in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 16, 08:39 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Globe in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 16, 07:41 PDT

SMS Delivery Delays to Mobilis in Algeria

Resolved - We are no longer observing SMS delivery delays when sending messages to Mobilis in Algeria. This incident is now resolved.
Jul 16, 09:21 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Mobilis in Algeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 16, 07:09 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Mobilis in Algeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 15, 23:14 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Mobilis in Algeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 15, 19:07 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Mobilis in Algeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 15, 16:57 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Mobilis in Algeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 15, 15:00 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Mobilis in Algeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 15, 13:04 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Mobilis in Algeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 15, 10:59 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Mobilis in Algeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 15, 10:00 PDT

SMS Delivery Delays and Failures to KPN in Netherlands via a Subset of Long Codes

Resolved - We are no longer experiencing SMS delivery when sending messages to KPN in Netherlands via a Subset of Long Codes. This incident has been resolved.
Jul 16, 07:12 PDT

Monitoring - We are observing recovery in SMS delivery when sending messages to KPN in Netherlands via a Subset of Long Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 16, 05:17 PDT

Update - We are still experiencing SMS delivery delays and failures when sending messages to KPN in Netherlands via a Subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 15, 23:58 PDT

Update - We are still experiencing SMS delivery delays and failures when sending messages to KPN in Netherlands via a Subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 15, 20:09 PDT

Update - We are still experiencing SMS delivery delays and failures when sending messages to KPN in Netherlands via a Subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 15, 18:02 PDT

Update - We are experiencing SMS delivery delays and failures when sending messages to KPN in Netherlands via a Subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 15, 16:56 PDT

Update - We are still experiencing SMS delivery delays when sending messages to KPN in Netherlands via a Subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 15, 15:57 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to KPN in Netherlands via a Subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 15, 15:04 PDT

Failed Message Status Callbacks

Resolved - Twilio Messaging was degraded for 3 minutes between 03:41 and 03:44 Pacific Time on 07/16/2025. During this period of time customers using AWS SNS may have experienced failed messaging callbacks. The issue has now been resolved.
Jul 16, 06:01 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Jul 16, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 22:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 15 July 2025 at 22:00 PDT until 16 July 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Jul 11, 17:37 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 16, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 23:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 15 July 2025 at 23:00 PDT until 16 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.
Jul 10, 20:51 PDT

Jul 15, 2025

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Jul 15, 20:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 14:08 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 15 July 2025 at 13:20 PDT until 15 July 2025 at 20:30 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jul 15, 14:05 PDT

Predictive Operators Failing to Execute

Resolved - The issue causing a delay in completion of transcriptions and operator results with a subset of customers with predictive operators enabled is now resolved and Conversation Intelligence is now operating normally.
Jul 15, 19:58 PDT

Monitoring - The issue causing a delay in completion of transcriptions and operator results with a subset of customers with predictive operators enabled is now resolved and Conversation Intelligence is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jul 15, 19:27 PDT

Update - Upon further investigation, we have confirmed that Conversational Intelligence is the product affected by the ongoing incident. We are actively investigating the issue with a subset of customers with predictive operators enabled that may see a delay in completion of transcriptions and operator results. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 15, 18:25 PDT

Update - Upon further investigation, we have confirmed that Conversational Intelligence is the product affected by the ongoing incident. We are actively investigating the issue with a subset of customers with predictive operators enabled that may see a delay in completion of transcriptions and operator results. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 15, 17:21 PDT

Investigating - A subset of customers with predictive operators enabled may see a delay in completion of transcriptions and operator results. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 15, 17:10 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Jul 15, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 13:00 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 15 July 2025 at 13:00 PDT until 15 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Jul 11, 14:16 PDT

SMS Delivery Failure to United Kingdom via Subset of Pre-Registered Sender ID

Resolved - We are no longer experiencing SMS delivery failures when sending messages to the United Kingdom via Pre-Registered Sender IDs. This incident has been resolved.
Jul 15, 14:58 PDT

Monitoring - We are observing recovery in SMS delivery failures when sending messages to the United Kingdom via Pre-Registered Sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 15, 13:05 PDT

Update - We are continuing to investigate SMS delivery failures to the United Kingdom via Pre-Registered Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jul 15, 08:24 PDT

Update - We are continuing to investigate SMS delivery failures to the United Kingdom via Pre-Registered Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jul 15, 04:25 PDT

Update - We are continuing to investigate SMS delivery failures to the United Kingdom via Pre-Registered Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 15, 02:26 PDT

Investigating - We are experiencing SMS delivery failures to the United Kingdom via Pre-Registered Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 15, 01:32 PDT

Event Streams Delivery Lag

Resolved - Event Streams delivery latency has been resolved, and it is operating normally at this time. This incident is resolved.
Jul 15, 10:19 PDT

Update - Event Streams delivery latency continue to be at normal levels, our engineers will continue to monitor. We will keep monitoring the service and we expect to provide another update in 24 hours or as soon as more information becomes available.
Jul 14, 12:42 PDT

Monitoring - Event Streams delivery latency continue to be at normal levels, our engineers will continue to monitor. We will keep monitoring the service and we expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 14, 10:44 PDT

Update - Our engineers confirmed they are observing the Event Streams delivery latency back into normal levels. We will keep monitoring the service and we expect to provide another update in 30 minutes or as soon as more information becomes available.
Jul 14, 09:56 PDT

Investigating - Our engineers are investigating an issue with Event Streams by which events are being delivered with increased latency. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 14, 08:30 PDT

SMS Delivery Delays and Failure to LycaMobile Network in Belgium

Resolved - We are no longer experiencing SMS delivery delays and failures to LycaMobile Network in Belgium. This incident has been resolved.
Jul 15, 09:18 PDT

Monitoring - We are observing recovery in SMS delivery delays and failures to LycaMobile Network in Belgium. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 15, 07:19 PDT

Update - We are continuing to investigate experiencing SMS delivery delays and failures to LycaMobile Network in Belgium. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 15, 07:16 PDT

Investigating - We are experiencing SMS delivery delays and failures to LycaMobile Network in Belgium. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 15, 06:12 PDT

Multiple Destination MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 15, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 22:00 PDT

Scheduled - Our MMS carrier partner in the United States and Canada is conducting a planned maintenance from 14 July 2025 at 22:00 PDT until 15 July 2025 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States and Canada handsets.
Jun 26, 00:18 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 15, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 21:01 PDT

Scheduled - The Maintenance has been postponed;

Our MMS carrier partner in the United States is conducting a planned maintenance from 14 July 2025 at 21:00 PDT until 15 July 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS from T-Mobile and Verizon United States handsets.
Jul 13, 21:53 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 21:00 PDT

Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 13 July 2025 at 21:00 PDT until 14 July 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS from T-Mobile and Verizon United States handsets.
Jul 1, 00:22 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Jul 15, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 22:01 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 14 July 2025 at 22:00 PDT until 15 July 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Jul 10, 10:56 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 15, 03:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 23:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 14 July 2025 at 23:00 PDT until 15 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.
Jul 10, 20:50 PDT

Multiple Destination SMS and MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 15, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 21:00 PDT

Scheduled - Our SMS and MMS carrier partner in the United States and Canada is conducting a planned maintenance from 14 July 2025 at 21:00 PDT until 15 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States and Canada handsets via United States and Canada long codes.
Jul 3, 18:14 PDT

Automated Alert: No Customer Impact

Resolved - We have fully investigated the APNS issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Jul 15, 01:13 PDT

Update - We are continuing to investigate this issue.
Jul 15, 00:41 PDT

Update - We are continuing to investigate this issue.
Jul 15, 00:35 PDT

Investigating - Our monitoring systems have detected a potential issue with APNS (Apple Push Notification Service) in the US1 region. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 15, 00:34 PDT

Jul 14, 2025

SMS Delivery Failures From and to Multiple Networks in Ireland

Resolved - We are no longer experiencing SMS delivery failures from and to multiple networks in Ireland. This incident has been resolved.
Jul 14, 22:35 PDT

Monitoring - We have started to observe a recovery in SMS delivery failures from and to multiple networks in Ireland. We will continue to monitor the situation to ensure full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 14, 20:46 PDT

Update - We are continuing to experience SMS delivery failures from and to multiple networks in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 14, 18:46 PDT

Update - We are continuing to investigate SMS delivery failures from and to multiple networks in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 14, 17:46 PDT

Investigating - We are experiencing SMS delivery failures from and to multiple networks in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 14, 17:35 PDT

Calls failures and Dialing delays to Movistar Network in Venezuela

Resolved - We are no longer experiencing call failures and dialing delays to the Movistar network in Venezuela. This incident has been resolved.
Jul 14, 21:13 PDT

Update - We have started to observe a recovery in call failures and dialing delays to the Movistar network in Venezuela. We will continue to monitor the situation to ensure full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 14, 19:12 PDT

Monitoring - We have started to observe a recovery in call failures and dialing delays to the Movistar network in Venezuela. We will continue to monitor the situation to ensure full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 14, 17:12 PDT

Investigating - Our team is still investigating an issue causing call failures and dialing delays to Movistar Network in Venezuela. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jul 14, 13:43 PDT

Update - Our team is still investigating an issue causing call failures and dialing delays to Movistar Network in Venezuela. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jul 14, 10:16 PDT

Update - Our team is still investigating an issue causing call failures and dialing delays to Movistar Network in Venezuela. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 14, 08:16 PDT

Investigating - Our team is investigating an issue causing call failures and dialing delays to Movistar Network in Venezuela. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 14, 07:16 PDT

United Kingdom Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 14, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 13:00 PDT

Scheduled - Our Voice carrier partner in the United Kingdom is conducting a planned maintenance from 14 July 2025 at 13:00 PDT until 14 July 2025 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures to subset of Twilio United Kingdom toll free phone numbers.
Jul 2, 08:16 PDT

Russia SMS Carrier Maintenance - Gazprombank Mobile

Completed - The scheduled maintenance has been completed.
Jul 14, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 13:02 PDT

Scheduled - The Gazprombank Mobile network in Russia is conducting a planned maintenance from 14 July 2025 at 13:00 PDT until 14 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.
Jul 11, 05:54 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Jul 14, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 13:03 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 14 July 2025 at 13:00 PDT until 14 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Jul 11, 14:12 PDT

Errors With Multiple Twilio Products

Resolved - All services impacted by an issue with Flex have recovered and are operating as intended. This incident has been resolved.
Jul 14, 11:52 PDT

Update - We are still observing recovery across Flex products and features. Error rates have normalized, and we will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 30 minutes or as soon as we have more information available.
Jul 14, 11:29 PDT

Update - We continue observing recovery across Flex products and features. Error rates have normalized, and we will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 15 minutes or as soon as we have more information available.
Jul 14, 11:12 PDT

Monitoring - We have identified and addressed the issue causing impact across Flex products, and we are observing continued recovery across Flex products and features. Error rates have normalized, and we will continue to closely monitor for an extended period to ensure the recovery is sustained and complete. We will provide another update in 15 minutes or as soon as we have more information available.
Jul 14, 10:48 PDT

Update - We are experiencing issues with Multiple Flex products, including:

Flex: Flex agents will be unable to login into Flex UI. Both Single-sign on and Console logins are impacted. Tasks will not be created, existing tasks cannot be routed to available workers; and agent state can not be changed. Flex Messaging Channels are down. Flex Copilot is also impacted. All Flex calls using Voice are impacted. Calls that were in-progress prior to the incident will not be impacted.

Studio: Customers will experience increased SendToFlex widget failures when calling Task Router to create Tasks.

After further investigation, we can confirm customers are able to log in to the Twilio Console. Our engineering team is actively working to resolve the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.
Jul 14, 10:24 PDT

Update - We are experiencing issues with multiple Twilio products including: Flex TaskRouter, Console Logins, Studio, and Voice Services. Customers could not be able to log in though Twilio Console. Our engineering team is actively working to resolve the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.
Jul 14, 10:00 PDT

Investigating - Our monitoring systems have detected a potential issue TaskRouter and Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 14, 09:33 PDT

5xx Errors From Programable Messaging API

Resolved - The Twilio Programmable Messaging API was partially degraded for 3 minutes between 09:11 and 09:14 Pacific Time on 07/14/2025. During this period of time, customers may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.
Jul 14, 11:27 PDT

SMS and MMS Delivery Delays to T-Mobile in the USA

Resolved - We are no longer experiencing MMS and SMS delivery delays to T-Mobile network in the USA from Zipwhip Toll Free phone numbers. This incident has been resolved.
Jul 14, 08:34 PDT

Monitoring - We are observing recovery in MMS and SMS delivery delays to T-Mobile network in the USA from Zipwhip Toll Free phone numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 14, 06:31 PDT

Update - We are continuing our investigation and have discovered Zipwhip Toll Free SMS and MMS are also affected by SMS and MMS Delivery Delays to T-Mobile in the USA.
Jul 14, 05:45 PDT

Update - We are continuing our investigation and have discovered Zipwhip is also affected by SMS and MMS Delivery Delays to T-Mobile in the USA.
Jul 14, 05:41 PDT

Investigating - We are experiencing SMS and MMS delivery delays to T-Mobile network in the USA. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 14, 05:31 PDT

SMS Delivery Failures to Nuevatel Networks in Bolivia

Resolved - We are no longer experiencing SMS delivery failures to Nuevatel Networks in Bolivia. This incident has been resolved.
Jul 14, 06:38 PDT

Monitoring - We are observing successful SMS delivery to Nuevatel Networks in Bolivia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 14, 04:37 PDT

Update - We are still experiencing SMS delivery failures to Nuevatel Networks in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jul 14, 02:56 PDT

Update - We are still experiencing SMS delivery failures to Nuevatel Networks in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 14, 01:03 PDT

Investigating - We are experiencing SMS delivery failures to Nuevatel Networks in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
Jul 14, 00:04 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Jul 14, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 22:00 PDT

Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 13 July 2025 at 22:00 PDT until 14 July 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Jul 11, 16:51 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 14, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 23:01 PDT

Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 13 July 2025 at 23:00 PDT until 14 July 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.
Jul 7, 15:23 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 14, 02:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 01:01 PDT

Scheduled - Our MMS carrier partner in the United States is conducting an emergency maintenance from 14 July 2025 at 01:00 PDT until 14 July 2025 at 02:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.
Jul 10, 08:50 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 14, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 23:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 13 July 2025 at 23:00 PDT until 14 July 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Jun 27, 07:59 PDT

Jul 13, 2025

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Jul 13, 21:20 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 08:00 PDT

Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 13 July 2025 at 08:00 PDT until 13 July 2025 at 21:20 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Jul 9, 13:59 PDT

Multiple Destination SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 13, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 15:00 PDT

Scheduled - Our SMS carrier partner in Hungary and the Czech Republic is conducting a planned maintenance from 13 July 2025 at 15:00 PDT until 13 July 2025 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Hungary and Czech Republic handsets via subset of Hungary and Czech Republic long codes.
Jul 7, 08:12 PDT

SMS Delivery Delays To Vodafone Network in Egypt

Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Vodafone Network in Egypt. This incident has been resolved.
Jul 13, 12:17 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Vodafone Network in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 13, 10:31 PDT

Update - We are still experiencing SMS delivery delays when sending messages to the Vodafone Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 13, 08:30 PDT

Update - We are experiencing SMS delivery delays when sending messages to the Vodafone Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 13, 07:34 PDT

Investigating - Our monitoring systems have detected a potential issue associated to SMS Delivery Delays To Vodafone Network in Egypt. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 13, 07:24 PDT

Jul 12, 2025

Call Failures and Dialing Delays to Movistar Network in Venezuela

Resolved - The issue affecting inbound call failures and dialing delays to the Movistar network in Venezuela has been resolved, and the service is functioning normally at this time.
Jul 12, 01:53 PDT

Monitoring - We have started to observe a recovery in inbound call failures and dialing delays to the Movistar network in Venezuela. We will continue to monitor the situation to ensure full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 12, 00:14 PDT

Update - Our team is still investigating an issue causing call failures and dialing delays to Movistar Network in Venezuela. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jul 11, 22:21 PDT

Update - Our team is still investigating an issue causing call failures and dialing delays to Movistar Network in Venezuela. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 11, 16:34 PDT

Identified - Our team is investigating an issue causing call failures and dialing delays to Movistar Network in Venezuela. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 11, 15:33 PDT

Multiple Destination Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 12, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 15:59 PDT

Scheduled - Our Voice carrier partner in India and the United Kingdom is conducting a planned maintenance from 11 July 2025 at 15:59 PDT until 12 July 2025 at 00:00 PDT. During the maintenance window, there could be Intermittent delays to Twilio India and United Kingdom mobile and toll free phone numbers.
Jun 24, 05:22 PDT

Jul 11, 2025

Voice-Insights-Call-Summaries-Delayed-in-us1-Home-Region

Resolved - We are no longer experiencing delays in the availability of Voice Insights Call Summaries for calls in the US1 home region that ended after July 12, 2025 02:16 UTC. This incident has been resolved.
Jul 11, 22:58 PDT

Update - We are experiencing delays in the availability of Voice Insights Call Summaries for calls in the US1 home region that ended after July 12, 2025 02:16 UTC. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 11, 22:17 PDT

Investigating - We are experiencing delays in the availability of Voice Insights Call Summaries for calls in the US1 home region that ended after July 12, 2025 02:16 UTC. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 11, 21:21 PDT

On Call Engineers are Investigating an issue

Resolved - This incident has been resolved.
Jul 11, 18:48 PDT

Investigating - Our monitoring systems have detected a potential issue with VirtualAgent TCBT test failures in prod and stage. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 11, 15:51 PDT

CNAME and a Record Conflict Bug Blocked DNS Validation

Resolved - Twilio DNS Validation was degraded for 2 days between 07/08/2025 and 07/10/2025. During this period of time customers may have experienced DNS validation wrongfully blocking requests or uploads for certs when using subdomains. Approximately 28 subdomains were blocked from requesting/uploading cert. The issue has now been resolved.
Jul 11, 13:06 PDT

Ireland Alphanumeric Senders traffic blocked with error 30007

Resolved - Following a regulatory change in Ireland on July 3rd 2025, some alphanumeric senders are overwritten with "Likely SCAM" for SMS delivery. However between 2025-07-07 at 10:01:38 am EST and 2025-07-10 at 10:40:04 am EST, some of these messages were unintentionally blocked with error 30007. The issue has been resolved and all overwritten senders are now processing normally.
To avoid your message being modified with "Likely SCAM", please [follow these steps link1 and link 2].
Link 1: https://help.twilio.com/articles/33333263397787-Documents-Required-and-Instructions-to-Register-Your-Alphanumeric-Sender-ID-in-Ireland
Link 2: https://help.twilio.com/articles/37313903785755:
The issue has now been resolved.
Jul 11, 10:40 PDT

Automated Alert: No Customer Impact

Resolved - We have fully investigated the incoming-customers-flex-chats-are-reporting-unable-to-reply issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Jul 11, 09:57 PDT

Investigating - Our monitoring systems have detected a potential issue with incoming-customers-flex-chats-are-reporting-unable-to-reply. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 11, 09:14 PDT

AccSec Canada Enstream API Issue

Resolved - We are no longer experiencing an issue with AccSec - Canada API errors. This incident has been resolved.
Jul 11, 02:25 PDT

Update - We are continuing to see recovery in the AccSec-Canada API errors. Our team will continue monitoring to ensure full resolution. We’ll provide another update in 2 hours or sooner if additional information becomes available.
Jul 11, 00:37 PDT

Monitoring - We've begun to see recovery in the AccSec-Canada API errors. Our team will continue monitoring to ensure full resolution. We’ll provide another update in 2 hours or sooner if additional information becomes available.
Jul 10, 22:56 PDT

Investigating - Our monitoring systems have detected a potential issue with AccSec - Canada API Errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 10, 21:56 PDT

United States SMS Carrier Maintenance - US Cellular Corp.

Completed - The scheduled maintenance has been completed.
Jul 11, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 23:00 PDT

Scheduled - The US Cellular Corp. network in the United States is conducting an emergency maintenance from 10 July 2025 at 23:00 PDT until 11 July 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular Corp. United States handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jul 10, 17:15 PDT

Jul 10, 2025

Multiple Destination SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 10, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 15:00 PDT

Scheduled - Our SMS carrier partner in the United States and Canada is conducting an emergency maintenance from 10 July 2025 at 15:00 PDT until 10 July 2025 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via United States and Canada long codes and short codes.
Jul 9, 14:24 PDT

Philippines Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 10, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 17:00 PDT

Scheduled - Our Voice carrier partner in the Philippines is conducting an emergency maintenance from 10 July 2025 at 17:00 PDT until 10 July 2025 at 18:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Philippines phone numbers.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jul 10, 02:09 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Jul 10, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 13:01 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 10 July 2025 at 13:00 PDT until 10 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jul 10, 10:55 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Jul 10, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 13:00 PDT

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 10 July 2025 at 13:00 PDT until 10 July 2025 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Jul 8, 06:43 PDT

SMS Delivery Delays to Multiple Networks in the US via Subset of Short Codes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in the US via Subset of Short Codes. This incident has been resolved.
Jul 10, 14:24 PDT

Update - We are observing recovery in SMS delivery delays to multiple networks in the US via subset of short codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 10, 13:26 PDT

Monitoring - We are observing recovery in SMS delivery delays to multiple networks in the US via subset of short codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 10, 11:26 PDT

Update - We continue to experience SMS delivery delays to multiple networks in the US via subset of short codes. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 10, 09:39 PDT

Update - We are experiencing SMS delivery delays to multiple networks in the US via subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available
Jul 10, 08:39 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Multiple Networks in the US via Subset of Short Codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 10, 08:31 PDT

Inbound Call Failures to a Subset of Twilio France Phone Numbers

Resolved - We are no longer experiencing a subset of call failures to Twilio France phone numbers. This incident has been resolved.
Jul 10, 11:24 PDT

Monitoring - We are observing recovery on a subset of call failures to Twilio France phone numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 10, 09:32 PDT

Update - We continue to experience a subset of call failures to Twilio France phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 10, 09:21 PDT

Update - We continue to experience a subset of call failures to Twilio France phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jul 10, 06:24 PDT

Update - We are continuing to investigate a subset of call failures to Twilio France phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 10, 04:24 PDT

Investigating - We are observing a subset of call failures to Twilio France phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 10, 03:24 PDT

Multiple Destination Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 10, 06:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 06:00 PDT

Scheduled - Our Voice carrier partner in Australia and New Zealand is conducting an emergency maintenance from 10 July 2025 at 06:00 PDT until 10 July 2025 at 06:30 PDT. During the maintenance window, there could be Intermittent delays to Twilio Australia and New Zealand phone numbers.
Jul 8, 01:06 PDT

SMS Delivery Delays and Failures to Claro in Argentina

Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Claro in Argentina.. This incident has been resolved.
Jul 10, 01:38 PDT

Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Claro in Argentina. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 9, 23:43 PDT

Investigating - We are experiencing SMS delivery delays and failures when sending messages to Claro in Argentina. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 9, 22:42 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 10, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 23:01 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 09 July 2025 at 23:00 PDT until 10 July 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Jul 3, 15:31 PDT

Jul 9, 2025

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Jul 9, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 21:30 PDT

Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 09 July 2025 at 21:30 PDT until 09 July 2025 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Jul 2, 06:28 PDT

Czech Republic Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 9, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 18:00 PDT

Scheduled - Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 09 July 2025 at 18:00 PDT until 09 July 2025 at 22:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Czech Republic phone numbers.
Jun 27, 00:00 PDT

SMS Delivery Delays and Failures to U Mobile in Malaysia

Resolved - We are no longer experiencing sms delivery delays and failures when sending messages to U Mobile in Malaysia. This incident is resolved.
Jul 9, 21:02 PDT

Monitoring - We are observing recovery in sms delivery delays and failures when sending messages to U Mobile in Malaysia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 9, 19:04 PDT

Update - We are still experiencing SMS delivery delays and failures when sending messages to U Mobile in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 9, 16:37 PDT

Update - We are still experiencing SMS delivery delays and failures when sending messages to U Mobile in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 9, 12:40 PDT

Update - We are still experiencing SMS delivery delays and failures when sending messages to U Mobile in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 9, 10:42 PDT

Investigating - We are experiencing SMS delivery delays and failures when sending messages to U Mobile in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 9, 09:55 PDT

Qatar SMS Carrier Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Jul 9, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 14:00 PDT

Scheduled - The Vodafone network in Qatar is conducting a planned maintenance from 09 July 2025 at 14:00 PDT until 09 July 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.
Jul 1, 14:57 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Jul 9, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 13:00 PDT

Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 09 July 2025 at 13:00 PDT until 09 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jul 9, 10:47 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Jul 9, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 13:01 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 09 July 2025 at 13:00 PDT until 09 July 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Jul 7, 15:25 PDT

SMS Delivery Delays to Multiple Networks in Brazil via a Subset of Shortcodes and Sender IDs

Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Brazil via a subset of short codes and registered sender IDs. This incident has been resolved.
Jul 9, 11:57 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Brazil via a subset of short codes and registered sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 9, 10:12 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Brazil via a subset of short codes and registered sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 9, 08:11 PDT

Update - We continue to experience SMS delivery delays when sending messages to multiple networks in Brazil via a subset of shortcodes and registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 9, 02:23 PDT

Update - We continue to experience SMS delivery delays when sending messages to multiple networks in Brazil via a subset of shortcodes and registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 8, 22:27 PDT

Investigating - We continue to experience SMS delivery delays when sending messages to multiple networks in Brazil via a subset of shortcodes and registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 8, 20:18 PDT

Identified - We continue to experience SMS delivery delays when sending messages to multiple networks in Brazil via a subset of shortcodes and registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 8, 20:17 PDT

Update - We continue to experience SMS delivery delays when sending messages to multiple networks in Brazil via a subset of shortcodes and registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 8, 19:48 PDT

Update - We are once again experiencing SMS delivery delays when sending messages to multiple networks in Brazil via a subset of shortcodes and registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 8, 18:50 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Brazil via a subset of shortcodes and registered sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 8, 16:51 PDT

Update - We are experiencing SMS delivery delays when sending messages to multiple networks in Brazil via a subset of shortcodes and registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 8, 15:57 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to multiple networks in Brazil for a subset of shortcodes and registered sender IDs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 8, 15:48 PDT

SMS Delivery Report Delays When Sending to C-Spire in United States via a Subset of Twilio Short Codes

Resolved - We are no longer experiencing delivery report delays when sending to C-Spire in United States on a Subset of Twilio Short Codes. This incident has been resolved.
Jul 9, 10:12 PDT

Update - We are observing recovery in delivery report delays when sending to C-Spire in United States on a Subset of Twilio Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 9, 10:08 PDT

Monitoring - We are observing recovery in delivery report delays when sending to C-Spire in United States on a Subset of Twilio Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 9, 08:08 PDT

Update - We are experiencing delays in receiving message delivery reports when sending to C-Spire in United States on a Subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 9, 06:09 PDT

Investigating - We are experiencing delays in receiving message delivery reports when sending to C-Spire in United States of America via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 9, 05:09 PDT

Jul 8, 2025

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Related

Scheduled Maintenance

Russia SMS Carrier Maintenance - MegaFon Jul 20, 2025 12:00-20:00 PDT

Spain SMS Carrier Partner Maintenance Jul 20, 2025 13:00-14:00 PDT

United States MMS Carrier Partner Maintenance Jul 20, 2025 23:00 - Jul 21, 2025 06:00 PDT

Russia SMS Carrier Maintenance - Gazprom Telekom Jul 21, 2025 13:00-17:00 PDT

Russia SMS Carrier Maintenance - MegaFon Jul 21, 2025 13:00-18:00 PDT

Russia SMS Carrier Maintenance - Beeline Jul 21, 2025 14:00-17:00 PDT

Czech Republic Voice Carrier Partner Maintenance Jul 21, 2025 18:00-22:00 PDT

United States SMS Carrier Maintenance - Verizon Jul 21, 2025 21:00 - Jul 24, 2025 00:00 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Jul 22, 2025 22:00 - Jul 23, 2025 04:00 PDT

Multiple Destination Voice Carrier Partner Maintenance Jul 23, 2025 07:05-12:00 PDT

France Voice Carrier Partner Maintenance Jul 23, 2025 13:00-17:00 PDT

Russia SMS Carrier Maintenance - MegaFon Jul 23, 2025 13:00-18:00 PDT

Russia SMS Carrier Maintenance - Gazprombank Mobile Jul 23, 2025 13:00-17:00 PDT

United States SMS Carrier Maintenance - US Cellular Corp. Jul 23, 2025 21:30 - Jul 24, 2025 03:30 PDT

Twilio Flex Maintenance Jul 25, 2025 06:00-08:00 PDT

Twilio Interconnect Maintenance Jul 25, 2025 06:00-08:00 PDT

Twilio Voice Maintenance Jul 25, 2025 06:00-08:00 PDT

United States MMS Carrier Partner Maintenance Jul 29, 2025 01:00-03:00 PDT

US SMS Carrier Maintenance - Small US Carriers Jul 29, 2025 02:00-04:00 PDT

Twilio Flex - Maintenance Jul 29, 2025 21:00-23:59 PDT

Thailand SMS Carrier Partner Maintenance Jul 31, 2025 01:00-02:30 PDT

Twilio Interconnect Maintenance Aug 1, 2025 06:00-08:00 PDT

Twilio Voice Maintenance Aug 1, 2025 06:00-08:00 PDT

Twilio Flex Maintenance Aug 1, 2025 06:00-08:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug 6, 2025 20:00 - Aug 7, 2025 00:00 PDT

Canada Account Security Service Partner Maintenance Aug 6, 2025 23:00 - Aug 7, 2025 03:00 PDT

Japan Voice Carrier Partner Maintenance Aug 7, 2025 06:00-11:30 PDT

Japan SMS Carrier Maintenance - NTT docomo Aug 7, 2025 08:00-14:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug 13, 2025 20:00 - Aug 14, 2025 00:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug 20, 2025 20:00 - Aug 21, 2025 00:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug 27, 2025 20:00 - Aug 28, 2025 00:00 PDT

Past Incidents

Russia SMS Carrier Maintenance - MegaFon Jul `20`, `2025` `12:00`-`20:00` PDT

Spain SMS Carrier Partner Maintenance Jul `20`, `2025` `13:00`-`14:00` PDT

United States MMS Carrier Partner Maintenance Jul `20`, `2025` `23:00` - Jul `21`, `2025` `06:00` PDT

Russia SMS Carrier Maintenance - Gazprom Telekom Jul `21`, `2025` `13:00`-`17:00` PDT

Russia SMS Carrier Maintenance - MegaFon Jul `21`, `2025` `13:00`-`18:00` PDT

Russia SMS Carrier Maintenance - Beeline Jul `21`, `2025` `14:00`-`17:00` PDT

Czech Republic Voice Carrier Partner Maintenance Jul `21`, `2025` `18:00`-`22:00` PDT

United States SMS Carrier Maintenance - Verizon Jul `21`, `2025` `21:00` - Jul `24`, `2025` `00:00` PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Jul `22`, `2025` `22:00` - Jul `23`, `2025` `04:00` PDT

Multiple Destination Voice Carrier Partner Maintenance Jul `23`, `2025` `07:05`-`12:00` PDT

France Voice Carrier Partner Maintenance Jul `23`, `2025` `13:00`-`17:00` PDT

Russia SMS Carrier Maintenance - MegaFon Jul `23`, `2025` `13:00`-`18:00` PDT

Russia SMS Carrier Maintenance - Gazprombank Mobile Jul `23`, `2025` `13:00`-`17:00` PDT

United States SMS Carrier Maintenance - US Cellular Corp. Jul `23`, `2025` `21:30` - Jul `24`, `2025` `03:30` PDT

Twilio Flex Maintenance Jul `25`, `2025` `06:00`-`08:00` PDT

Twilio Interconnect Maintenance Jul `25`, `2025` `06:00`-`08:00` PDT

Twilio Voice Maintenance Jul `25`, `2025` `06:00`-`08:00` PDT

United States MMS Carrier Partner Maintenance Jul `29`, `2025` `01:00`-`03:00` PDT

US SMS Carrier Maintenance - Small US Carriers Jul `29`, `2025` `02:00`-`04:00` PDT

Twilio Flex - Maintenance Jul `29`, `2025` `21:00`-`23:59` PDT

Thailand SMS Carrier Partner Maintenance Jul `31`, `2025` `01:00`-`02:30` PDT

Twilio Interconnect Maintenance Aug `1`, `2025` `06:00`-`08:00` PDT

Twilio Voice Maintenance Aug `1`, `2025` `06:00`-`08:00` PDT

Twilio Flex Maintenance Aug `1`, `2025` `06:00`-`08:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `6`, `2025` `20:00` - Aug `7`, `2025` `00:00` PDT

Canada Account Security Service Partner Maintenance Aug `6`, `2025` `23:00` - Aug `7`, `2025` `03:00` PDT

Japan Voice Carrier Partner Maintenance Aug `7`, `2025` `06:00`-`11:30` PDT

Japan SMS Carrier Maintenance - NTT docomo Aug `7`, `2025` `08:00`-`14:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `13`, `2025` `20:00` - Aug `14`, `2025` `00:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `20`, `2025` `20:00` - Aug `21`, `2025` `00:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `27`, `2025` `20:00` - Aug `28`, `2025` `00:00` PDT