Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Update - We are still experiencing SMS delivery delays and failures when sending messages to Telkom networks in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 13, 2024 - 22:26 PDT
      Investigating - We are once again experiencing SMS delivery delays and failures when sending messages to Telkom networks in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 13, 2024 - 21:38 PDT
      Update - We continue to observe recovery with SMS delivery delays and failures when sending messages to Telkom networks in Kenya. We will continue to monitor the issue, and provide another update in 2 hours.
      Jun 13, 2024 - 21:17 PDT
      Update - We continue to observe recovery with SMS delivery delays and failures when sending messages to Telkom networks in Kenya. We will continue to monitor the issue, and provide another update in 2 hours.
      Jun 13, 2024 - 19:17 PDT
      Monitoring - We are observing recovery with SMS delivery delays and failures when sending messages to Telkom networks in Kenya. We will continue to monitor the issue, and provide another update in 2 hours.
      Jun 13, 2024 - 17:17 PDT
      Update - We are still experiencing SMS delivery delays and failures when sending messages to Telkom networks in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 13, 2024 - 13:14 PDT
      Update - We are still experiencing SMS delivery delays and failures when sending messages to Telkom networks in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 13, 2024 - 11:18 PDT
      Investigating - After further investigation, we have discovered that we are still experiencing SMS delivery delays and failures when sending messages to Telkom networks in Kenya. However, SMS delivery to Safaricom is now fully recovered. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 13, 2024 - 10:22 PDT
      Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Safaricom & Telkom networks in Kenya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 13, 2024 - 09:33 PDT
      Update - We continue to experience SMS delivery delays and failures when sending messages to Safaricom & Telkom networks in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 13, 2024 - 07:19 PDT
      Update - We continue to experience SMS delivery delays and failures when sending messages to Safaricom network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 13, 2024 - 05:45 PDT
      Investigating - We are experiencing SMS delivery delays and failures when sending messages to Safaricom network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 13, 2024 - 04:35 PDT
      Monitoring - We are observing recovery for Account Security transactions to our Carrier Partner in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 13, 2024 - 22:09 PDT
      Update - We are observing intermittent service failures for Account Security transactions to our Carrier Partner in the US. Our engineering team has been alerted and is actively investigating. We will update in 1 hour, or as soon as we have more information.
      Jun 13, 2024 - 21:20 PDT
      Investigating - Our monitoring systems have detected a potential issue Lookup. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 13, 2024 - 21:18 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 13, 2024 - 22:00 PDT
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 13 June 2024 at 22:00 PDT until 14 June 2024 at 05:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth

      Jun 13, 2024 22:00 - Jun 14, 2024 05:00 PDT
      Monitoring - We are observing successful SMS delivery to CTBC Network in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jun 13, 2024 - 21:06 PDT
      Update - We are continuing to experience SMS delivery failures when sending messages to CTBC Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 13, 2024 - 17:17 PDT
      Update - We are continuing to experience SMS delivery failures when sending messages to CTBC Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 13, 2024 - 15:15 PDT
      Update - We are experiencing SMS delivery failures when sending messages to CTBC Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 13, 2024 - 14:19 PDT
      Investigating - Our monitoring systems have detected a potential issue SMS Delivery in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 13, 2024 - 14:09 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 13, 2024 - 16:00 PDT
      Scheduled - The Bouygues Telecom network in France is conducting an emergency maintenance from 13 June 2024 at 16:00 PDT until 13 June 2024 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom France handsets.
      Jun 13, 2024 16:00-23:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 11, 2024 - 23:00 PDT
      Scheduled - Our SMS and MMS carrier partner in the USA is conducting a planned maintenance from 11 June 2024 at 23:00 PDT until 14 June 2024 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from multiple USA handsets.
      Jun 11, 2024 23:00 - Jun 14, 2024 15:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 11, 2024 - 02:00 PDT
      Scheduled - A subset of small networks in the US are conducting a series of planned maintenances from 11 June 2024 at 02:00 PDT until 25 June 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      11 June 2024 at 02:00 PDT until 11 June 2024 at 04:00 PDT

      18 June 2024 at 02:00 PDT until 18 June 2024 at 04:00 PDT

      20 June 2024 at 01:00 PDT until 20 June 2024 at 05:00 PDT

      25 June 2024 at 02:00 PDT until 25 June 2024 at 04:00 PDT

      Jun 11, 2024 02:00 - Jun 25, 2024 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 05, 2024 - 20:00 PDT
      Scheduled - Our SMS and MMS carrier partner in the US and Canada is conducting a series of planned maintenances from 05 June 2024 at 20:00 PDT until 27 June 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      12 June 2024 at 20:00 PDT until 13 June 2024 at 00:00 PDT

      19 June 2024 at 20:00 PDT until 20 June 2024 at 00:00 PDT

      26 June 2024 at 20:00 PDT until 27 June 2024 at 00:00 PDT

      Jun 5, 2024 20:00 - Jun 27, 2024 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 03, 2024 - 13:00 PDT
      Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 03 June 2024 at 13:00 PDT until 26 June 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      03 June 2024 at 13:00 PDT until 03 June 2024 at 17:00 PDT

      05 June 2024 at 13:00 PDT until 05 June 2024 at 17:00 PDT

      10 June 2024 at 13:00 PDT until 10 June 2024 at 17:00 PDT

      12 June 2024 at 13:00 PDT until 12 June 2024 at 17:00 PDT

      17 June 2024 at 13:00 PDT until 17 June 2024 at 17:00 PDT

      19 June 2024 at 13:00 PDT until 19 June 2024 at 17:00 PDT

      24 June 2024 at 13:00 PDT until 24 June 2024 at 17:00 PDT

      26 June 2024 at 13:00 PDT until 26 June 2024 at 17:00 PDT

      Jun 3, 2024 13:00 - Jun 26, 2024 17:00 PDT
      PROGRAMMABLE MESSAGING Operational
      MMS Operational
      SMS Operational
      SMPP Operational
      Messaging Channels Operational
      Notify Operational
      Conversations Operational
      Messaging Insights Operational
      Messaging Services Operational
      Content API Operational
      PROGRAMMABLE VOICE Operational
      PSTN Operational
      SIP Interface Operational
      Client Web Operational
      Client Mobile ? Operational
      Conference ? Operational
      Recording ? Operational
      Queue ? Operational
      Text-to-Speech ? Operational
      Recording Transcriptions Operational
      TwiML Operational
      Voice Insights Operational
      Speech Recognition Operational
      Intelligence Operational
      Pay Operational
      Media Streams Operational
      Dialogflow Operational
      ACCOUNT SECURITY Operational
      Authy 2FA Operational
      Verify ? Operational
      Authy App Operational
      Lookup ? Operational
      ELASTIC SIP TRUNKING Operational
      Origination ? Operational
      Termination Operational
      FLEX Operational
      TaskRouter ? Operational
      Flex Application Platform Operational
      Flex Insights Operational
      Flex Agent Desktop Operational
      Flex Queue Stats Operational
      Flex Teams View Operational
      Flex Admin Console Operational
      Flex Routing Operational
      Flex Conversations Operational
      Flex Programmable Chat Operational
      Flex Programmable Voice Operational
      Proxy Operational
      Flex Plugins Operational
      Flex Billing Operational
      INTERCONNECT Operational
      PHONE NUMBERS ? Operational
      PROGRAMMABLE CHAT Operational
      PROGRAMMABLE VIDEO Operational
      Group Rooms Operational
      Peer-to-Peer Rooms Operational
      Recordings Operational
      Compositions Operational
      Network Traversal Service ? Operational
      Go Rooms Operational
      PROXY Operational
      SERVERLESS Operational
      Studio Operational
      Functions Operational
      Assets Operational
      TwiML Bins Operational
      Sync Operational
      DEVELOPER TOOLS Operational
      Console Operational
      Event Streams Operational
      Debugger & Alarms Operational
      Documentation Operational
      REST API Operational
      Bulk Export Operational
      TWILIO PLATFORM Operational
      Billing Operational
      Customer Support Center ? Operational
      Other Operational
      Account Insights Operational
      Trust Hub Operational
      Organization Operational
      CARRIER NETWORK Degraded Performance
      SMS Long Code, North America Operational
      MMS Long Code, North America Under Maintenance
      SMS Short Code, North America Operational
      MMS Short Code, North America Under Maintenance
      SMS Toll-Free, North America Operational
      MMS Toll-Free, North America Under Maintenance
      Voice, North America Operational
      Voice, Latin America Operational
      SMS, Latin America Degraded Performance
      Voice, APAC Operational
      SMS, APAC Operational
      MMS, APAC Operational
      Voice, Europe Operational
      SMS, Europe Operational
      Voice, Middle East & Africa Operational
      SMS, Middle East & Africa Degraded Performance
      Verify Silent Network Auth Under Maintenance
      Lookup Identity Match Degraded Performance
      Lookup Line Type Intelligence [Legacy API] Operational
      Lookup Line Type Intelligence [Twilio API] Operational
      Lookup SIM Swap Operational
      Legacy Identity MatchAndAttributes Degraded Performance
      FRONTLINE Operational
      INTERNET OF THINGS Operational
      Programmable Wireless Operational
      Super SIM Operational
      Wireless Insights Operational
      Operational
      Degraded Performance
      Partial Outage
      Major Outage
      Maintenance
      Scheduled Maintenance
      Twilio Messaging Maintenance (Europe) Jun 14, 2024 14:00-21:00 PDT
      Twilio is conducting planned maintenance from 14 June 14:00 until 14 June 21:00 PDT on the Twilio Network. During the maintenance window, there could be intermittent message delivery failures and delivery delays to and from Twilio in Latin America, APAC, Europe and Middle East & Africa.
      Posted on May 14, 2024 - 16:04 PDT
      Twilio is conducting planned maintenance from 14 June 14:00 until 14 June 21:00 PDT on the Twilio Network. During the maintenance window, there could be intermittent impact to Verify Silent Network Auth and Lookup services in Europe.
      Posted on May 14, 2024 - 16:05 PDT
      Twilio Interconnect Maintenance (Europe) Jun 14, 2024 14:00-21:00 PDT
      Twilio is conducting planned maintenance from 14 June 14:00 until 14 June 21:00 PDT on the Twilio Network Exchange in London (IE1). During the maintenance window there could be intermittent impact to services with Interconnects in IE1.
      Posted on May 14, 2024 - 16:04 PDT
      Twilio Voice Maintenance (Europe) Jun 14, 2024 14:00-21:00 PDT
      Twilio is conducting a planned maintenance from 14 June 14:00 until 14 June 21:00 PDT on the Twilio Network. During the maintenance window there could be intermittent impact on calls to and from Europe.
      Posted on May 14, 2024 - 16:04 PDT
      Italy Account Security Carrier Partner Maintenance - Wind Tre Jun 15, 2024 14:00 - Jun 16, 2024 02:00 PDT
      Our carrier partner Wind Tre Italy is conducting a planned maintenance from 15 June 2024 at 14:00 PDT until 16 June 2024 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for Wind Tre Italy customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

      Posted on Jun 13, 2024 - 08:10 PDT
      Twilio Messaging Maintenance (Europe) Jun 15, 2024 16:00-21:00 PDT
      Twilio is conducting planned maintenance from 15 June 16:00 until 15 June 21:00 PDT on the Twilio Network. During the maintenance window, there could be intermittent message delivery failures and delivery delays to and from Twilio in Latin America, APAC, Europe and Middle East & Africa.
      Posted on May 14, 2024 - 16:06 PDT
      Twilio Voice Maintenance (Europe) Jun 15, 2024 16:00-21:00 PDT
      Twilio is conducting a planned maintenance from 15 June 16:00 until 15 June 21:00 PDT on the Twilio Network. During the maintenance window there could be intermittent impact on calls to and from Europe.
      Posted on May 14, 2024 - 16:06 PDT
      Twilio is conducting planned maintenance from 15 June 16:00 until 15 June 21:00 PDT on the Twilio Network. During the maintenance window, there could be intermittent impact to Verify Silent Network Auth and Lookup services in Europe.
      Posted on May 14, 2024 - 16:07 PDT
      Twilio Interconnect Maintenance (Europe) Jun 15, 2024 16:00-21:00 PDT
      Twilio is conducting planned maintenance from 15 June 16:00 until 15 June 21:00 PDT on the Twilio Network Exchange in London (IE1). During the maintenance window there could be intermittent impact to services with Interconnects in IE1.
      Posted on May 14, 2024 - 16:07 PDT
      US MMS Carrier Maintenance - T-Mobile Jun 16, 2024 22:00 - Jun 17, 2024 04:00 PDT
      The T-Mobile network in the US is conducting a planned maintenance from 16 June 2024 at 22:00 PDT until 17 June 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile US handsets
      Posted on Jun 11, 2024 - 18:31 PDT
      Japan SMS Carrier Maintenance - Softbank Jun 17, 2024 08:00-14:00 PDT
      The Softbank network in Japan is conducting a planned maintenance from 17 June 2024 at 08:00 PDT until 17 June 2024 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Softbank Japan handsets.
      Posted on Jun 04, 2024 - 23:05 PDT
      France Voice Carrier Partner Maintenance Jun 17, 2024 13:00-19:00 PDT
      Our Voice carrier partner in France is conducting a planned maintenance from 17 June 2024 at 13:00 PDT until 17 June 2024 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio France phone numbers.
      Posted on Jun 03, 2024 - 07:41 PDT
      Russia SMS Carrier Maintenance - Beeline Jun 17, 2024 14:00-17:00 PDT
      The Beeline network in Russia is conducting a planned maintenance from 17 June 2024 at 14:00 PDT until 17 June 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
      Posted on Jun 11, 2024 - 05:07 PDT
      Our SMS and MMS carrier partner in the United States, Canada, and Puerto Rico is conducting an emergency maintenance from 17 June 2024 at 18:00 PDT until 18 June 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States, Canada, and Puerto Rico handsets.
      Posted on Jun 11, 2024 - 17:01 PDT
      Our carrier partner Three United Kingdom is conducting a planned maintenance from 17 June 2024 at 21:00 PDT until 17 June 2024 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



      Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

      Posted on Jun 11, 2024 - 16:46 PDT
      Our carrier partner Drei Austria is conducting a planned maintenance from 17 June 2024 at 21:00 PDT until 17 June 2024 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Drei Austria customers.



      Impacted Products: Lookup SIM Swap

      Posted on Jun 11, 2024 - 16:43 PDT
      Italy Account Security Carrier Partner Maintenance - Wind Tre Jun 17, 2024 23:00 - Jun 18, 2024 01:00 PDT
      Our carrier partner Wind Tre Italy is conducting a planned maintenance from 17 June 2024 at 21:00 PDT until 17 June 2024 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Wind Tre Italy customers.



      Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

      Posted on Jun 11, 2024 - 16:51 PDT
      Super SIM Data Insights - Maintenance Jun 18, 2024 09:00-10:00 PDT
      We’re conducting a planned maintenance for the Super SIM Data Insights product between 9:00am and 10:00am Pacific Time on 06/18/2024. During the maintenance window, the results returned from the Super SIM /UsageRecords API and Super SIM data usage reported in Console may experience delays reflecting new usage for up to 1 hour.
      Posted on Jun 13, 2024 - 08:39 PDT
      Mexico SMS Carrier Maintenance - AT&T Jun 18, 2024 22:15-23:15 PDT
      The AT&T network in Mexico is conducting a planned maintenance from 18 June 2024 at 22:15 PDT until 18 June 2024 at 23:15 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Posted on Jun 12, 2024 - 12:17 PDT
      France Voice Carrier Partner Maintenance Jun 19, 2024 13:00-19:00 PDT
      Our Voice carrier partner in France is conducting a planned maintenance from 19 June 2024 at 13:00 PDT until 19 June 2024 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio France phone numbers.
      Posted on Jun 05, 2024 - 16:36 PDT
      Multiple Destination MMS Carrier Partner Maintenance Jun 19, 2024 18:00 - Jun 20, 2024 01:00 PDT
      Our MMS carrier partner in the US, Canada and Puerto Rico is conducting a planned maintenance from 19 June 2024 at 18:00 PDT until 20 June 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US, Canada and Puerto Rico handsets.
      Posted on Jun 11, 2024 - 15:18 PDT
      Multiple Destination SMS Carrier Partner Maintenance Jun 20, 2024 19:00 - Jun 21, 2024 05:00 PDT
      Our SMS carrier partner in the US and Puerto Rico is conducting a planned maintenance from 20 June 2024 at 19:00 PDT until 21 June 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US and Puerto Rico handsets.
      Posted on Jun 11, 2024 - 15:48 PDT
      Our SMS and MMS carrier partner in the US is conducting a planned maintenances from 21 June 2024 at 01:00 PDT until 21 June 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US handsets.
      Posted on Jun 06, 2024 - 02:04 PDT
      Iraq SMS Carrier Maintenance - Multiple Carrier Jun 21, 2024 20:00 - Jul 2, 2024 22:00 PDT
      Multiple networks in Iraq is conducting a series of planned maintenances from 21 June 2024 at 20:00 PDT until 02 July 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Multiple Carrier Iraq handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      21 June 2024 at 20:00 PDT until 21 June 2024 at 22:00 PDT

      22 June 2024 at 20:00 PDT until 22 June 2024 at 22:00 PDT

      23 June 2024 at 20:00 PDT until 23 June 2024 at 22:00 PDT

      24 June 2024 at 20:00 PDT until 24 June 2024 at 22:00 PDT

      25 June 2024 at 20:00 PDT until 25 June 2024 at 22:00 PDT

      26 June 2024 at 20:00 PDT until 26 June 2024 at 22:00 PDT

      27 June 2024 at 20:00 PDT until 27 June 2024 at 22:00 PDT

      28 June 2024 at 20:00 PDT until 28 June 2024 at 22:00 PDT

      29 June 2024 at 20:00 PDT until 29 June 2024 at 22:00 PDT

      30 June 2024 at 20:00 PDT until 30 June 2024 at 22:00 PDT

      01 July 2024 at 20:00 PDT until 01 July 2024 at 22:00 PDT

      02 July 2024 at 20:00 PDT until 02 July 2024 at 22:00 PDT

      Posted on Jun 10, 2024 - 03:21 PDT
      Japan SMS Carrier Maintenance - Softbank Jun 24, 2024 08:00-14:00 PDT
      The Softbank network in Japan is conducting a planned maintenance from 24 June 2024 at 08:00 PDT until 24 June 2024 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Softbank Japan handsets.
      Posted on Jun 04, 2024 - 23:06 PDT
      Multiple Destination SMS Carrier Partner Maintenance Jun 24, 2024 20:00 - Jun 25, 2024 03:00 PDT
      Our SMS carrier partner in the US and Puerto Rico is conducting a planned maintenance from 24 June 2024 at 20:00 PDT until 25 June 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US and Puerto Rico handsets.
      Posted on Jun 13, 2024 - 15:38 PDT
      Japan SMS Carrier Maintenance - Softbank Jun 26, 2024 08:00-14:00 PDT
      The Softbank network in Japan is conducting a planned maintenance from 26 June 2024 at 08:00 PDT until 26 June 2024 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Softbank Japan handsets.
      Posted on Jun 04, 2024 - 23:07 PDT
      Japan SMS Carrier Maintenance - Softbank Jul 1, 2024 08:00-14:00 PDT
      The Softbank network in Japan is conducting a planned maintenance from 01 July 2024 at 08:00 PDT until 01 July 2024 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Softbank Japan handsets
      Posted on Jun 04, 2024 - 23:07 PDT
      API Response Time - North America
      Fetching
      API Response Time - Europe
      Fetching
      Past Incidents
      Jun 13, 2024
      Completed - The scheduled maintenance has been completed.
      Jun 13, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 10, 13:00 PDT
      Scheduled - The Megafon and Yota networks in Russia are conducting a series of planned maintenances from 10 June 2024 at 13:00 PDT until 13 June 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon and Yota Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      10 June 2024 at 13:00 PDT until 10 June 2024 at 17:00 PDT

      13 June 2024 at 13:00 PDT until 13 June 2024 at 17:00 PDT

      Jun 5, 16:09 PDT
      Resolved - We are no longer experiencing issues with Voice SIP over Interconnect. This incident is resolved.
      Jun 13, 14:58 PDT
      Monitoring - Some customers using SIP TLS over Interconnect may not be able to connect to Twilio. Our engineers have identified the issue and implemented a fix. We are monitoring the issue to ensure a full recovery, and will provide another update in 30 minutes.
      Jun 13, 14:30 PDT
      Investigating - We've become aware of a potential issue with Voice SIP over Interconnect. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 13, 13:45 PDT
      Resolved - We are no longer experiencing delivery report delays when sending messages to Bell Network in Canada over subset of short code and Toll-Free numbers. This incident has been resolved.
      Jun 13, 10:10 PDT
      Monitoring - We are observing recovery in delivery report delays when sending messages to Bell Network in Canada over subset of short code and Toll-Free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 13, 08:16 PDT
      Update - We are experiencing SMS delivery report delays when sending messages to Bell Network in Canada over subset of short codes and identified that Toll-Free numbers are impacted as well. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jun 13, 06:37 PDT
      Update - We continue to experience SMS delivery report delays when sending messages to Bell Network in Canada over subset of short code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 13, 05:46 PDT
      Update - We continue to experience SMS delivery report delays when sending messages to Bell Network in Canada over subset of short code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 13, 03:58 PDT
      Investigating - We are experiencing SMS delivery report delays when sending messages to Bell Network in Canada over subset of short code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 13, 03:00 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 13, 04:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 12, 22:01 PDT
      Scheduled - Our carrier partner AT&T United States is conducting an emergency maintenance from 12 June 2024 at 22:00 PDT until 13 June 2024 at 04:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth

      Jun 12, 15:50 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 13, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 12, 22:01 PDT
      Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 12 June 2024 at 22:00 PDT until 13 June 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets.
      Jun 11, 17:05 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 13, 02:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 12, 22:30 PDT
      Scheduled - The AT&T network in the US is conducting a planned maintenance from 12 June 2024 at 22:30 PDT until 13 June 2024 at 02:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets when sending via long codes and short codes.
      Jun 11, 08:06 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodacom network in Mozambique. This incident has been resolved.
      Jun 13, 01:46 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodacom Network in Mozambique. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 12, 23:48 PDT
      Identified - We continue to experience SMS delivery delays when sending messages to Vodacom Network in Mozambique. Our engineers are working with our carrier partner to resolve the issue. We will provide another update as soon as more information becomes available
      Jun 12, 16:18 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Vodacom Network in Mozambique. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Jun 12, 09:18 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Vodacom Network in Mozambique. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jun 12, 04:18 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Vodacom Network In Mozambique. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 12, 00:26 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Vodacom Network In Mozambique . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 11, 22:33 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Vodacom Network In Mozambique . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 11, 21:36 PDT
      Jun 12, 2024
      Completed - The scheduled maintenance has been completed.
      Jun 12, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 10, 20:02 PDT
      Scheduled - Multiple networks in Iraq is conducting a series of planned maintenances from 10 June 2024 at 20:00 PDT until 12 June 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Multiple Carrier Iraq handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      10 June 2024 at 20:00 PDT until 10 June 2024 at 22:00 PDT

      11 June 2024 at 20:00 PDT until 11 June 2024 at 22:00 PDT

      12 June 2024 at 20:00 PDT until 12 June 2024 at 22:00 PDT

      Jun 10, 03:19 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network in South Sudan. This incident has been resolved.
      Jun 12, 20:09 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN Network in South Sudan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 12, 18:17 PDT
      Update - We are experiencing SMS delivery delays when sending messages to MTN Network in South Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 12, 17:51 PDT
      Update - We are experiencing SMS delivery delays when sending messages to MTN Network in South Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 12, 12:25 PDT
      Update - We are experiencing SMS delivery delays when sending messages to MTN Network in South Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 12, 11:29 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays in South Sudan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 12, 11:21 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 12, 18:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 12, 14:01 PDT
      Scheduled - The MTT network in Russia is conducting a planned maintenance from 12 June 2024 at 14:01 PDT until 12 June 2024 at 18:01 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTT Russia handsets.
      Jun 5, 04:19 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 12, 15:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 12, 09:00 PDT
      Scheduled - The Digi network in Malaysia is conducting a planned maintenance from 12 June 2024 at 09:00 PDT until 12 June 2024 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Digi Malaysia handsets.
      Jun 5, 03:59 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro network in the Dominican Republic. This incident has been resolved.
      Jun 12, 11:31 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro network in the Dominican Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 12, 09:33 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Claro network in the Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 12, 08:33 PDT
      Resolved - We are no longer experiencing SMS delivery failures to BTC Mobile Network in Botswana. This incident has been resolved.
      Jun 12, 09:08 PDT
      Update - We continue to experience SMS delivery failures to BTC Mobile Network in Botswana. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Jun 12, 05:09 PDT
      Update - We are experiencing SMS delivery failures to BTC Mobile Network in Botswana. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jun 12, 03:10 PDT
      Investigating - We are again seeing SMS delivery failures to BTC Mobile Network in Botswana. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jun 12, 01:50 PDT
      Monitoring - We are observing successful SMS delivery to BTC Mobile Network in Botswana. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jun 11, 23:53 PDT
      Investigating - We are experiencing SMS delivery failures to BTC Mobile Network in Botswana. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jun 11, 22:54 PDT
      Resolved - Twilio Programmable Messaging was degraded for 14 minutes between 02:28 and 2:42 Pacific Time on 06/12/2024. During this period, customers may have experienced SMS delivery failures to AT&T when sending from Twilio short codes. The issue has now been resolved.
      Jun 12, 06:00 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 12, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 11, 22:00 PDT
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 11 June 2024 at 22:00 PDT until 12 June 2024 at 04:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth

      Jun 11, 16:01 PDT
      Resolved - We are no longer seeing connection failures on devices using Super SIM. This incident is resolved.
      Jun 12, 01:45 PDT
      Update - We are no longer seeing connection failures on devices using Super SIM. This incident is resolved.
      Jun 12, 00:58 PDT
      Monitoring - Our engineering team has put in a fix to address the issue causing connection failures on devices using Super SIM. We are seeing recovery and are continuing to monitor for service performance. We will provide another update in 30 minutes or as soon as more information becomes available.
      Jun 12, 00:24 PDT
      Update - We continue to experience an issue where devices using Super SIM may be failing to successfully connect in Australia. We are actively working to identify and resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Jun 11, 19:23 PDT
      Update - We continue to experience an issue where devices using Super SIM may be failing to successfully connect in Australia. We are actively working to identify and resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jun 11, 11:25 PDT
      Update - We continue to experience an issue where devices using Super SIM may be failing to successfully connect in Australia. We are actively working to identify and resolve the issue. We will provide another update in 4 hours or sooner once more information becomes available.
      Jun 11, 07:29 PDT
      Update - We continue to experience an issue where devices using Super SIM may be failing to successfully connect in Australia. We are actively working to identify and resolve the issue. We will provide another update in 2 hours or sooner once more information becomes available.
      Jun 11, 05:26 PDT
      Investigating - We are investigating an issue where devices using Super SIM may be failing to successfully connect. We are actively working to identify and resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
      Jun 11, 04:28 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 12, 01:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 12, 00:00 PDT
      Scheduled - Our service partner is conducting a planned maintenance from 12 June 2024 at 00:00 PDT until 12 June 2024 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



      Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]

      Jun 4, 08:11 PDT
      Jun 11, 2024
      Completed - The scheduled maintenance has been completed.
      Jun 11, 23:15 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 11, 22:15 PDT
      Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 11 June 2024 at 22:15 PDT until 11 June 2024 at 23:15 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Jun 7, 14:22 PDT
      Resolved - We are no longer experiencing issues adding Mexican WhatsApp numbers to Conversations. This incident is resolved.
      Jun 11, 15:16 PDT
      Monitoring - A fix has been implemented for this issue, and we are continuing to monitor to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information is available.
      Jun 11, 14:48 PDT
      Identified - Our engineers have identified the issue, and are working on implementing a fix. We will provide another update in 4 hours or as soon as more information is available.
      Jun 11, 14:23 PDT
      Update - We are continuing to investigate issues adding Mexican WhatsApp numbers to Conversations. Our engineers are investigating the root cause, and we will provide another update in 2 hours or as soon as more information in available.
      Jun 11, 13:27 PDT
      Update - Some customers are facing issues adding Mexican WhatsApp numbers to Conversations. We are investigating the root cause of the issue, and will provide another update in 1 hour or as more information becomes available.
      Jun 11, 12:29 PDT
      Investigating - Our monitoring systems have detected a potential issue with WhatsApp Senders in Conversations. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 11, 12:20 PDT
      Resolved - We are no longer experiencing SMS delivery when sending messages to Lonestar network in Liberia. This incident is resolved.
      Jun 11, 15:07 PDT
      Monitoring - We are observing successful SMS delivery when sending messages to Lonestar network in Liberia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jun 11, 13:14 PDT
      Investigating - We continue to experience SMS delivery failures when sending messages to Lonestar network in Liberia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
      Jun 11, 12:22 PDT
      Monitoring - We are observing successful SMS delivery when sending messages to Lonestar network in Liberia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jun 11, 10:30 PDT
      Update - We continue to experience SMS delivery failures when sending messages to Lonestar network in Liberia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jun 11, 06:13 PDT
      Update - We continue to experience SMS delivery failures when sending messages to Lonestar network in Liberia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 11, 02:15 PDT
      Update - We continue to experience SMS delivery failures when sending messages to Lonestar network in Liberia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 11, 00:18 PDT
      Investigating - We are experiencing SMS delivery failures when sending messages to Lonestar network in Liberia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 10, 23:30 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 11, 15:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 11, 08:00 PDT
      Scheduled - The AT&T network in the US is conducting an emergency maintenance from 11 June 2024 at 08:00 PDT until 11 June 2024 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets when sending via long codes and short codes
      Jun 11, 07:08 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 11, 12:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 11, 09:00 PDT
      Scheduled - The XOX network in Malaysia is conducting an emergency maintenance from 11 June 2024 at 09:00 PDT until 11 June 2024 at 12:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from XOX Malaysia handsets.
      Jun 11, 00:07 PDT
      Resolved - We have fully investigated the SMS delivery failures issue to subset of Twilio phone number in Brazil triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational, so this incident has been resolved.
      Jun 11, 11:01 PDT
      Update - We continue to experience SMS delivery failures to subset of Twilio phone number in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Jun 11, 06:21 PDT
      Update - We continue to experience SMS delivery failures to subset of Twilio phone number in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Jun 11, 02:22 PDT
      Update - We continue to experience SMS delivery failures to subset of Twilio phone number in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jun 11, 00:31 PDT
      Investigating - We are experiencing message delays To Subset Of Twilio Phone number in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 10, 23:35 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to RighTel network in Iran. This incident has been resolved.
      Jun 11, 10:09 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to RighTel network in Iran. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 11, 08:11 PDT
      Update - We continue to experience SMS delivery delays when sending messages to RighTel network in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 11, 06:28 PDT
      Update - We continue to experience SMS delivery delays when sending messages to RighTel network in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 11, 04:35 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to RighTel network in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 11, 03:40 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Appalachian Wireless Network in US. This incident has been resolved.
      Jun 11, 09:19 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Appalachian Wireless Network in US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 11, 07:23 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Appalachian Wireless Network in US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hour or as soon as more information becomes available.
      Jun 10, 23:42 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Appalachian Wireless Network in US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
      Jun 10, 20:11 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Appalachian Wireless Network in US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
      Jun 10, 18:20 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Appalachian Wireless Network in US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 10, 17:36 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 11, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 11, 01:00 PDT
      Scheduled - A subset of small networks in the US are conducting a planned maintenance from 11 June 2024 at 01:00 PDT until 11 June 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      May 31, 07:02 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 11, 04:40 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 10, 22:40 PDT
      Scheduled - Our service partner is conducting an emergency maintenance from 10 June 2024 at 22:00 PDT until 11 June 2024 at 04:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carrier and country: AT&T United States.



      Impacted Product: Verify Silent Network Auth

      Jun 10, 22:38 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Megafon network in Tajikistan. This incident has been resolved.
      Jun 11, 03:46 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Megafon Network in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 11, 02:03 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Megafon Network in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 11, 00:21 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Megafon Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Jun 10, 21:40 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Megafon Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jun 10, 13:54 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Megafon Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 10, 11:52 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Megafon Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 10, 09:50 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Megafon Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 10, 08:50 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 11, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 10, 20:01 PDT
      Scheduled - Our carrier partner Verizon Wireless United States is conducting a planned maintenance from 10 June 2024 at 20:00 PDT until 11 June 2024 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for Verizon Wireless United States customers.



      Impacted Product: Verify Silent Network Auth

      Jun 6, 16:47 PDT
      Jun 10, 2024
      Completed - The scheduled maintenance has been completed.
      Jun 10, 23:02 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 10, 22:01 PDT
      Scheduled - Our carrier partner Wind Tre (3) Italy is conducting a planned maintenance from 10 June 2024 at 22:00 PDT until 10 June 2024 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Wind Tre (3) Italy customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match,Legacy Identity MatchAndAttributes

      Jun 3, 16:40 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 10, 23:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 10, 22:01 PDT
      Scheduled - Our carrier partner H3G Austria is conducting a planned maintenance from 10 June 2024 at 22:00 PDT until 10 June 2024 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for H3G Austria customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap

      Jun 3, 16:40 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 10, 23:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 10, 22:00 PDT
      Scheduled - Our carrier partner Three UK is conducting a planned maintenance from 10 June 2024 at 22:00 PDT until 10 June 2024 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three UK customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

      Jun 3, 16:40 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Appalachian Wireless Network In United States. This incident has been resolved.
      Jun 10, 22:14 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Appalachian Wireless Network In United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 10, 20:31 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Appalachian Wireless Network In United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
      Jun 10, 19:40 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Spark Network in New Zealand via subset of shortcodes. This incident has been resolved.
      Jun 10, 21:27 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Spark Network in New Zealand via subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2hours or as soon as more information becomes available.
      Jun 10, 19:29 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Spark Network in New Zealand via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
      Jun 10, 18:30 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Spark Network in New-Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
      Jun 10, 18:26 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Ethio Telecom network in Ethiopia. This incident has been resolved.
      Jun 10, 21:16 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Ethio Telecom network in Ethiopia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 10, 19:36 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Ethio Telecom network in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 10, 15:41 PDT
      Investigating - We are continuing to experience SMS delivery delays when sending messages to Ethio Telecom network in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 10, 13:42 PDT
      Update - We are continuing to see recovery for inbound calls to Ethio Telecom network in Ethiopia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jun 10, 11:41 PDT
      Monitoring - We have started seeing recovery for inbound calls to Ethio Telecom network in Ethiopia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jun 10, 09:40 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Ethio Telecom network in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 10, 06:39 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Ethio Telecom network in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 10, 04:49 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Ethio Telecom network in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 10, 04:03 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 10, 20:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 10, 20:00 PDT
      Scheduled - Our MMS carrier partner in the US is conducting an emergency maintenance from 10 June 2024 at 20:00 PDT until 10 June 2024 at 20:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via subset of US short codes.
      Jun 10, 09:47 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 10, 18:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 10, 16:00 PDT
      Scheduled - The Lifecell network in Ukraine is conducting a planned maintenance from 10 June 2024 at 16:00 PDT until 10 June 2024 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Lifecell Ukraine handsets.
      Jun 7, 04:02 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 10, 14:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 10, 09:00 PDT
      Scheduled - The XOX Com(Red One) network in Malaysia is conducting a planned maintenance from 10 June 2024 at 09:00 PDT until 10 June 2024 at 14:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from XOX Com(Red One) Malaysia handsets.
      Jun 7, 13:58 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 10, 13:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 10, 11:00 PDT
      Scheduled - The XL Axiata network in Indonesia is conducting a planned maintenance from 10 June 2024 at 11:00 PDT until 10 June 2024 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from XL Axiata Indonesia handsets.
      Jun 7, 05:06 PDT
      Resolved - We are no longer experiencing issue where calls in IE1 was not getting voice status callbacks. This incident has been resolved.
      Jun 10, 07:49 PDT
      Monitoring - We are observing recovery in issue where calls in IE1 is not getting voice status callbacks. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 10, 05:32 PDT
      Investigating - We are experiencing an issue where calls in IE1 not getting voice status callbacks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 10, 04:41 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Golan Telekom in Israel. This incident has been resolved.
      Jun 10, 06:37 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Golan Telekom in Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 10, 04:46 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Golan Telekom in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 10, 03:53 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 10, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 9, 22:01 PDT
      Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 09 June 2024 at 22:00 PDT until 10 June 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile US handsets.
      Jun 9, 18:05 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 10, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 9, 22:00 PDT
      Scheduled - The Bell network in Canada is conducting a planned maintenance from 09 June 2024 at 22:00 PDT until 10 June 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bell Canada handsets.
      Jun 4, 20:30 PDT
      Jun 9, 2024
      Completed - The scheduled maintenance has been completed.
      Jun 9, 11:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 8, 19:00 PDT
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 08 June 2024 at 19:00 PDT until 09 June 2024 at 11:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Products: Verify Silent Network Auth.

      Jun 4, 06:01 PDT
      Resolved - Account Security Intermittent API errors to T-Mobile US has been resolved and is operating normally at this time.
      Jun 9, 07:26 PDT
      Monitoring - We are observing recovery in account security intermittent API error to T-Mobile US. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Jun 9, 05:48 PDT
      Update - We continue to experience account security intermittent API error to T-Mobile US. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 9, 03:57 PDT
      Investigating - We are experiencing account security intermittent API error to T-Mobile US. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 9, 03:07 PDT
      Jun 8, 2024
      Completed - The scheduled maintenance has been completed.
      Jun 8, 20:25 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 8, 15:15 PDT
      Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 08 June 2024 at 15:15 PDT until 08 June 2024 at 20:25 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

      Jun 7, 09:12 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 8, 20:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 8, 14:00 PDT
      Scheduled - Our carrier partner Wind Tre Italy is conducting a planned maintenance from 08 June 2024 at 14:00 PDT until 08 June 2024 at 20:00 PDT. During the maintenance window, there could be intermittent API request failures for Wind Tre Italy customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

      Jun 6, 05:54 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodacom network in South Africa. This incident has been resolved.
      Jun 8, 10:21 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodacom Network in South Africa. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 8, 08:21 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Vodacom network in South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 8, 04:21 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Vodacom network in South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 8, 02:19 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Vodacom network in South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 8, 01:16 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Zain network in Iraq. This incident has been resolved.
      Jun 8, 01:02 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Zain Network in Iraq. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 7, 23:00 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Zain Network in Iraq. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 7, 22:04 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Zain Network in Iraq. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 7, 22:03 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Zain Network in Iraq. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 7, 21:17 PDT
      Jun 7, 2024
      Completed - The scheduled maintenance has been completed.
      Jun 7, 20:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 7, 17:00 PDT
      Scheduled - Our Voice carrier partner in Germany and Austria is conducting an emergency maintenance from 07 June 2024 at 17:00 PDT until 07 June 2024 at 20:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Germany and Austria phone numbers.
      Jun 7, 09:48 PDT
      Resolved - We are no longer experiencing MMS delivery failures to Verizon, T-Mobile and AT&T networks in the US over a small subset of short codes. This incident has been resolved.
      Jun 7, 19:30 PDT
      Update - We are observing recovery with MMS delivery delays to Verizon, T-Mobile and AT&T networks in the US over a small subset of short codes. Our engineers are continuing to monitor the issue to ensure a full recovery. We will provide another update in 2 hours or when more information is available.
      Jun 7, 18:06 PDT
      Monitoring - We are observing recovery with MMS delivery delays to Verizon, T-Mobile and AT&T networks in the US over a small subset of short codes. Our engineers are continuing to monitor the issue to ensure a full recovery. We will provide another update in 2 hours or when more information is available.
      Jun 7, 16:05 PDT
      Update - We continue to experience MMS delivery delays to Verizon, T-Mobile and AT&T networks in the US over a small subset of short codes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 4 hours or as soon as more information becomes available.
      Jun 7, 13:25 PDT
      Update - We continue to experience MMS delivery delays to Verizon, T-Mobile and AT&T networks in the US over a small subset of short codes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 2 hours or as soon as more information becomes available.
      Jun 7, 11:34 PDT
      Investigating - We are experiencing MMS delivery delays to Verizon, T-Mobile and AT&T networks in the US over a small subset of short codes. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 7, 10:39 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Tcell Network in Tajikistan. This issue is resolved.
      Jun 7, 16:35 PDT
      Monitoring - We are observing recovery with SMS delivery delays when sending messages to Tcell Network in Tajikistan. Our engineers will continue to monitor the situation to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information is available.
      Jun 7, 14:40 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Tcell Network in Tajikistan. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 24 hours or as soon as more information becomes available.
      Jun 7, 10:50 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Tcell Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Jun 6, 19:12 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Tcell Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jun 6, 11:12 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Tcell Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 6, 07:09 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Tcell Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 6, 05:09 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Tcell Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 6, 04:11 PDT
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to small US Networks. This incident is resolved.
      Jun 7, 15:51 PDT
      Monitoring - We are observing recovery with MMS/SMS delivery delays when sending messages to small US Networks. Our engineers will continue to monitor the issue to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information is available.
      Jun 7, 14:03 PDT
      Update - We are continuing to experience MMS/SMS delivery delays when sending messages to small US Networks. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 4 hours or as soon as more information becomes available.
      Jun 7, 12:49 PDT
      Update - We continue to experience MMS/SMS delivery delays when sending messages to small US Networks. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 2 hours or as soon as more information becomes available.
      Jun 7, 10:55 PDT
      Investigating - We are experiencing MMS/SMS delivery delays when sending messages to small US Networks. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 7, 10:02 PDT
      Resolved - We have fully investigated the Phone Numbers in the Twilio Console issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
      Jun 7, 13:34 PDT
      Investigating - Our monitoring systems have detected a potential issue with Phone Numbers in the Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 7, 12:48 PDT
      Resolved - We are no longer experiencing SMS delivery to 9mobile Network in Nigeria. This incident has been resolved.
      Jun 7, 10:05 PDT
      Monitoring - We are observing successful SMS delivery to 9mobile Network in Nigeria. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jun 7, 08:03 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to 9mobile Network in Nigeria. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 8 hours or as soon as more information becomes available.
      Jun 7, 06:15 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to 9mobile Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 7, 02:26 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to 9mobile Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 7, 00:27 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to 9mobile Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 6, 23:29 PDT
      Resolved - We are no longer experiencing issues when sending and receiving messages from WhatsApp senders in Argentina, Mexico, and Brazil.
      Jun 7, 09:46 PDT
      Update - We are continuing to investigate an issue with sending and receiving messages for WhatsApp senders from Argentina, Mexico, and Brazil. We expect to provide another update within 16 hours or as soon as more information becomes available.
      Jun 7, 07:37 PDT
      Update - We are continuing to investigate an issue with sending and receiving messages for WhatsApp senders from Argentina, Mexico, and Brazil. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Jun 6, 23:19 PDT
      Update - We are continuing to investigate an issue with sending and receiving messages for WhatsApp senders from Argentina, Mexico, and Brazil. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Jun 6, 19:19 PDT
      Update - We are continuing to investigate an issue with sending and receiving messages for WhatsApp senders from Argentina, Mexico, and Brazil. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jun 6, 17:19 PDT
      Investigating - We are investigating an issue with sending and receiving messages for WhatsApp senders from Argentina, Mexico, and Brazil. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jun 6, 16:19 PDT
      Resolved - Twilio Flex was degraded for 5 minutes between 2pm and 2:05 Pacific Time on06/06/2024. During this time, customers may have experienced stuck task in teams view. The issue has now been resolved.
      Jun 7, 08:54 PDT
      Resolved - The issue affecting call failures to and from a subset of German Twilio's Phone Numbers has been resolved and the service is functioning normally at this time.
      Jun 7, 08:51 PDT
      Update - We continue to see recovery in call failures to and from a subset of German Twilio's Phone Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update within 2 hours or as soon as more information becomes available.
      Jun 7, 06:49 PDT
      Monitoring - We have started seeing recovery in call failures to and from a subset of Germany Twilio's Phone Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jun 7, 04:50 PDT
      Investigating - We are observing call failures to and from a subset of Germany Twilio's Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jun 7, 03:56 PDT
      Resolved - A subset of international SMS traffic was delayed between 01:57 and 01:58 Pacific Time on 06/07/2024. During this time, customers may have experienced delays in sending messaging. The issue has now been resolved.
      Jun 7, 06:44 PDT
      Resolved - The issue loading UI Elements to Create customer profiles and a few Trust products has been resolved.
      Jun 7, 04:08 PDT
      Monitoring - The issues loading UI Elements to Create customer profiles and a few Trust products are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Jun 7, 03:38 PDT
      Update - We are investigating intermittent issue creating Primary Customer Profiles, Secondary Customer Profiles, UK Regulatory Compliance Bundles, Branded Calling Trust Products, and TollFree Trust Products. ISV customers may have issues creating the embeddable Secondary Customer Profile, and Tollfree UI. We expect to provide another update in 1 hour or as soon as more information becomes available
      Jun 7, 03:22 PDT
      Investigating - Our monitoring systems have detected a potential issues loading UI Elements to Create customer profiles and a few Trust products. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 7, 03:09 PDT
      Jun 6, 2024
      Completed - The scheduled maintenance has been completed.
      Jun 6, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 6, 15:00 PDT
      Scheduled - Our SMS carrier partner in the US, Canada and Puerto Rico is conducting a planned maintenance from 06 June 2024 at 15:00 PDT until 06 June 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US, Canada and Puerto Rico handsets.
      May 22, 20:03 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 6, 21:15 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 6, 14:15 PDT
      Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 06 June 2024 at 14:15 PDT until 06 June 2024 at 21:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

      Jun 6, 05:59 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telenor network in Pakistan. This incident has been resolved.
      Jun 6, 18:13 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Telenor network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 6, 16:13 PDT
      Investigating - This incident causing SMS delivery delays when sending messages to the Telenor network in Pakistan was prematurely resolved in one of our previous posts. Please refer to https://status.twilio.com/incidents/w90s1y2wh70z for previous updates. We are continuing to experience SMS delivery delays when sending messages to the Telenor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours, or as soon as more information becomes available. We apologize for the inconvenience and for any confusion this may have caused
      Jun 6, 12:13 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 6, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 6, 13:00 PDT
      Scheduled - The Megafon & Yota network in Russia is conducting a planned maintenance from 06 June 2024 at 13:00 PDT until 06 June 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon & Yota Russia handsets.
      Jun 3, 06:52 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 6, 14:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 6, 10:00 PDT
      Scheduled - The XL network in Indonesia is conducting a planned maintenance from 06 June 2024 at 10:00 PDT until 06 June 2024 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Indonesia handsets.
      Jun 5, 00:34 PDT
      Resolved - The issue has been resolved and user console is operating normally at this time.
      Jun 6, 12:42 PDT
      Update - We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
      Jun 6, 11:42 PDT
      Update - We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Jun 6, 10:48 PDT
      Monitoring - The Twilio console is now operating normally. We had a number of customers using ad blockers experience an error seeing a blank screen when attempting to access the Twilio console. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Jun 6, 10:12 PDT
      Investigating - Our monitoring systems have detected a potential issue with users console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 6, 09:59 PDT
      Resolved - Twilio MMS to SMS fallback messages were affected by a deployment on Thursday, June 6th, starting at 3:30 PM Pacific Time. As a result, SMS messages were delivered without the media URL. The root cause has been identified, and a rollback is currently in progress.
      Jun 6, 12:30 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica Network in Chile. This incident has been resolved.
      Jun 6, 12:06 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 6, 10:10 PDT
      Update - We are still experiencing SMS delivery delays to Telefonica Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 6, 05:58 PDT
      Update - We are still experiencing SMS delivery delays to Telefonica Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 6, 04:06 PDT
      Investigating - We are still experiencing SMS delivery delays to Telefonica Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 6, 03:10 PDT
      Monitoring - We are observing recovery in SMS delivery delays to Telefonica Network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 6, 01:14 PDT
      Investigating - We are experiencing SMS delivery delays to Telefonica Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 6, 00:19 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Telenor network in Pakistan. This incident has been resolved.
      Jun 6, 12:04 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to the Telenor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours, or as soon as more information becomes available.
      Jun 6, 11:38 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to the Telenor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours, or as soon as more information becomes available.
      Jun 5, 19:39 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to the Telenor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours, or as soon as more information becomes available.
      Jun 5, 11:51 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to the Telenor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours, or as soon as more information becomes available.
      Jun 5, 07:51 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to the Telenor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours, or as soon as more information becomes available.
      Jun 5, 05:50 PDT
      Investigating - We are continuing to experience SMS delivery delays when sending messages to the Telenor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour, or as soon as more information becomes available.
      Jun 5, 05:02 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Telenor network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours, or as soon as more information becomes available.
      Jun 5, 03:08 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to the Telenor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours, or as soon as more information becomes available.
      Jun 5, 01:24 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to the Telenor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour, or as soon as more information becomes available.
      Jun 5, 00:21 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Mattel Network in Mauritania. This incident has been resolved.
      Jun 6, 10:40 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Mattel Network in Mauritania. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 6, 08:36 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Mattel Network in Mauritania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jun 6, 00:26 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Mattel Network in Mauritania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 5, 20:32 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Mattel Network in Mauritania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 5, 18:45 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Mattel Network in Mauritania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes
      Jun 5, 17:44 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Mattel Network in Mauritania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 5, 17:43 PDT
      Resolved - The incident with reservation.rescinded not being delivered by TaskRouter for task has been resolved. Except for a small number of customers. We are closing this incident and will reach out to these customers individually for further follow-ups.
      Jun 6, 07:03 PDT
      Monitoring - The reservation.rescinded was not getting delivered by TaskRouter for tasks that had multiple reservations. They are now operating normally. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.
      Jun 6, 06:18 PDT
      Investigating - Our monitoring systems have detected a potential issue with events are not being generated by task router. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 6, 06:06 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Tele2 Network in Sweden. This incident has been resolved.
      Jun 6, 04:18 PDT
      Monitoring - We are observing recovery in SMS delivery delays to Tele2 Network in Sweden. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 6, 02:24 PDT
      Investigating - We are experiencing SMS delivery delays to Tele2 Network in Sweden. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 6, 01:32 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 6, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 5, 22:40 PDT
      Scheduled - The AT&T network in the US is conducting an emergency maintenance from 05 June 2024 at 22:40 PDT until 06 June 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets when sending via short codes.
      Jun 5, 22:38 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 6, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 5, 21:00 PDT
      Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 05 June 2024 at 21:00 PDT until 06 June 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets.
      Jun 4, 16:29 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTS network in Belarus. This incident has been resolved.
      Jun 6, 03:59 PDT
      Monitoring - We are observing recovery in SMS delivery delays to MTS network in Belarus. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 6, 02:07 PDT
      Update - We are continuing experiencing SMS delivery delays when sending messages to MTS Network in Belarus. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jun 5, 22:29 PDT
      Update - We are experiencing SMS delivery delays when sending messages to MTS Network in Belarus. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 5, 20:38 PDT
      Update - We are experiencing SMS delivery delays when sending messages to MTS Network in Belarus. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 5, 19:49 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to MTS network in Belarus. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 5, 19:46 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 6, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 5, 22:01 PDT
      Scheduled - The Bell network in Canada is conducting a planned maintenance from 05 June 2024 at 22:00 PDT until 06 June 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bell Canada handsets.
      Jun 3, 08:48 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 6, 00:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 5, 16:30 PDT
      Scheduled - Our SMS carrier partner in the US and Puerto Rico is conducting a planned maintenance from 05 June 2024 at 16:30 PDT until 06 June 2024 at 00:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US and Puerto Rico handsets.
      May 27, 05:31 PDT
      Jun 5, 2024
      Completed - The scheduled maintenance has been completed.
      Jun 5, 23:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 5, 21:30 PDT
      Update - The MTS network in Russia is conducting a planned maintenance from 05 June 2024 at 21:30 PDT until 05 June 2024 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
      Jun 3, 13:12 PDT
      Scheduled - The MTS network in Russia is conducting a planned maintenance from 05 June 2024 at 21:30 PDT until 05 June 2024 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
      May 30, 16:27 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 5, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 5, 15:00 PDT
      Scheduled - Our SMS carrier partner in the US, Canada and Puerto Rico is conducting a planned maintenance from 05 June 2024 at 15:00 PDT until 05 June 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US, Canada and Puerto Rico handsets
      May 22, 20:02 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 5, 17:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 5, 13:01 PDT
      Scheduled - The MTT network in Russia is conducting an emergency maintenance from 05 June 2024 at 13:00 PDT until 05 June 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTT Russia handsets.
      Jun 4, 16:26 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 5, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 5, 13:00 PDT
      Scheduled - The Megafon & Yota network in Russia is conducting a planned maintenance from 05 June 2024 at 13:00 PDT until 05 June 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon & Yota Russia handsets.
      Jun 3, 06:51 PDT
      Resolved - Event Streams events flowing with normal latency. This incident has been fully resolved.
      Jun 5, 15:43 PDT
      Monitoring - Event Streams events flowing with normal latency. Customers might experience fewer retries for events they failed to receive within the 4h retry period. We will update in 1 hour or as soon as we have more information.
      Jun 5, 14:46 PDT
      Identified - Twilio engineers have identified an issue with Event Streams. Customers may experience delays in delivering events. Twilio engineers have started mitigation efforts and the delay for receiving events is decreasing slowly back to normal. We will provide another update in 1 hour, or as soon as more information becomes available.
      Jun 5, 14:11 PDT
      Update - Twilio engineers are investigating an issue with Event Streams. Customers may experience delays in delivering events. We will provide another update in 1 hour, or as soon as more information becomes available.
      Jun 5, 13:21 PDT
      Investigating - Our monitoring systems have detected a potential issue with event streams. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 5, 13:07 PDT
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to T Mobile network in the US. This incident has been resolved.
      Jun 5, 13:35 PDT
      Monitoring - We are observing recovery in MMS and SMS delivery delays when sending toll-free, short code and long code messages to T-Mobile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jun 5, 11:34 PDT
      Update - We continue investigating delivery delays with toll-free, short code and long code traffic towards T-Mobile for both SMS and MMS. Our engineering team has been alerted and is actively investigating. We will provide an update in 2 hours or as soon as more information is available.
      Jun 5, 09:49 PDT
      Update - Our monitoring systems have detected an issue with toll-free, short code and long code traffic towards T-Mobile, for both SMS and MMS. Our engineering team has been alerted and is actively investigating. We will provide an update in 1 hour or as soon as more information is available.
      Jun 5, 08:47 PDT
      Update - We are experiencing SMS delivery delays when sending messages to T Mobile network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 5, 08:31 PDT
      Investigating - Our monitoring systems have detected a potential issue with Toll-Free and 10DLC traffic towards T-Mobile, for both SMS and MMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 5, 08:16 PDT
      Resolved - We are no longer experiencing MMS delivery delays when sending messages to various networks in the US. This incident has been resolved.
      Jun 5, 12:32 PDT
      Update - We are experiencing MMS delivery delays when sending messages to various networks in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jun 5, 12:20 PDT
      Investigating - Our monitoring systems have detected a potential issue with across various carriers messages being filtered. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 5, 12:02 PDT
      Resolved - The issue we detected, in which a subset of customers are experiencing delays when retrieving call summary data via Voice Insights Event Streams has been resolved.
      Jun 5, 07:45 PDT
      Update - We are continuing to observe recovery in the delivery of call summary data, requested via Voice Insights Event Streams. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours, or as soon as more information becomes available.
      Jun 5, 05:38 PDT
      Monitoring - We are observing recovery in the delivery of call summary data, requested via Voice Insights Event Streams. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      Jun 5, 05:10 PDT
      Update - We have detected an issue, in which a subset of customers are experiencing delays when retrieving call summary data via Voice Insights Event Streams.

      Our engineers are working on this issue, and we will provide an update in 1 hour, or as soon as we have more information.

      Jun 5, 04:42 PDT
      Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jun 5, 04:29 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 5, 06:59 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 5, 05:00 PDT
      Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 05 June 2024 at 05:00 PDT until 05 June 2024 at 06:59 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
      May 24, 08:54 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 5, 06:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 4, 22:30 PDT
      Scheduled - Our SMS carrier partner in the US and Puerto Rico are conducting a planned maintenance from 04 June 2024 at 22:30 PDT until 05 June 2024 at 06:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small networks in the US and Claro Puerto Rico handsets via a subset of Short codes.
      May 30, 07:01 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 5, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 4, 21:01 PDT
      Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 04 June 2024 at 21:00 PDT until 05 June 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets.
      Jun 4, 06:07 PDT
      Resolved - We are now seeing full recovery, this incident has now been resolved.
      Jun 5, 03:23 PDT
      Update - We are continuing to observe data sessions on Super SIM being dropped. This recent impact is limited to devices connected over one provider in the US. About 5% of devices may still experience connectivity issues. Our engineering team is actively working alongside the affected network provider to resolve the issue as quickly as possible. In the meantime, we kindly suggest that customers reset the connectivity through the console or through the APIs (by reactivating SIMs) if they notice that some of their SIM cards are still experiencing issues. This can often help re-establish a stable connection for the affected devices. We will provide another update in 4 hours or sooner as soon as we have more information available.
      Jun 5, 00:46 PDT
      Update - We are continuing to observe data sessions on Super SIM being dropped. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 4 hours or sooner once more information becomes available.
      Jun 5, 00:29 PDT
      Investigating - Beginning at 04:58 UTC, we observed ~11.57% of data sessions on Super SIM being dropped. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 2 hours or sooner once more information becomes available.
      Jun 4, 22:29 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 5, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 4, 23:00 PDT
      Scheduled - Our service partner is conducting a planned maintenance from 04 June 2024 at 23:00 PDT until 05 June 2024 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



      Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]

      Jun 3, 12:47 PDT
      Completed - The scheduled maintenance has been completed.
      Jun 5, 02:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 4, 21:30 PDT
      Scheduled - A subset of small networks in the US are conducting a planned maintenance from 04 June 2024 at 21:30 PDT until 05 June 2024 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      May 30, 21:47 PDT
      Jun 4, 2024
      Completed - The scheduled maintenance has been completed.
      Jun 4, 23:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jun 4, 21:00 PDT
      Scheduled - The Telcel network in Mexico is conducting a planned maintenance from 04 June 2024 at 21:00 PDT until 04 June 2024 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telcel Mexico handsets.
      May 31, 14:43 PDT
      Jun 3, 2024

      No incidents reported.

      Jun 2, 2024

      No incidents reported.

      Jun 1, 2024

      No incidents reported.

      May 31, 2024

      No incidents reported.

      May 30, 2024

      No incidents reported.