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Issues related to Twilio’s Software
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    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      US and Canada MMS Carrier Partner Maintenance
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 08, 2024 - 20:00 PST
      Scheduled - Our MMS carrier partner in US and Canada is conducting a planned maintenance from 08 January 2024 at 20:00 PST until 09 January 2024 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from US and Canada handsets via Shortcodes and Longcodes.
      Jan 8, 2024 20:00 - Jan 9, 2024 04:00 PST
      PROGRAMMABLE MESSAGING Degraded Performance
      MMS Operational
      SMS Degraded Performance
      SMPP Operational
      Messaging Channels Operational
      Notify Operational
      Conversations Operational
      Messaging Insights Operational
      Messaging Services Operational
      Content API Operational
      PROGRAMMABLE VOICE Operational
      PSTN Operational
      SIP Interface Operational
      Client Web Operational
      Client Mobile ? Operational
      Conference ? Operational
      Recording ? Operational
      Queue ? Operational
      Text-to-Speech ? Operational
      Recording Transcriptions Operational
      TwiML Operational
      Voice Insights Operational
      Speech Recognition Operational
      Intelligence Operational
      Pay Operational
      Media Streams Operational
      Dialogflow Operational
      ACCOUNT SECURITY Operational
      Authy 2FA Operational
      Verify ? Operational
      Authy App Operational
      Lookup ? Operational
      ELASTIC SIP TRUNKING Operational
      Origination ? Operational
      Termination Operational
      FLEX Operational
      TaskRouter ? Operational
      Flex Application Platform Operational
      Flex Insights Operational
      Flex Agent Desktop Operational
      Flex Queue Stats Operational
      Flex Teams View Operational
      Flex Admin Console Operational
      Flex Routing Operational
      Flex Conversations Operational
      Flex Programmable Chat Operational
      Flex Programmable Voice Operational
      Proxy Operational
      Flex Plugins Operational
      Flex Billing Operational
      INTERCONNECT Operational
      PHONE NUMBERS ? Operational
      PROGRAMMABLE CHAT Operational
      PROGRAMMABLE VIDEO Operational
      Group Rooms Operational
      Peer-to-Peer Rooms Operational
      Recordings Operational
      Compositions Operational
      Network Traversal Service ? Operational
      Go Rooms Operational
      PROXY Operational
      SERVERLESS Operational
      Studio Operational
      Functions Operational
      Assets Operational
      TwiML Bins Operational
      Sync Operational
      DEVELOPER TOOLS Operational
      Console Operational
      Event Streams Operational
      Debugger & Alarms Operational
      Documentation Operational
      REST API Operational
      Bulk Export Operational
      TWILIO PLATFORM Operational
      Billing Operational
      Customer Support Center ? Operational
      Other Operational
      Account Insights Operational
      Trust Hub Operational
      Organization Operational
      CARRIER NETWORK Under Maintenance
      SMS Long Code, North America Operational
      MMS Long Code, North America Under Maintenance
      SMS Short Code, North America Operational
      MMS Short Code, North America Under Maintenance
      SMS Toll-Free, North America Operational
      MMS Toll-Free, North America Operational
      SMS, Latin America Operational
      SMS, APAC Operational
      SMS, Europe Operational
      Voice, North America Operational
      Voice, Latin America Operational
      Voice, APAC Operational
      Voice, Europe Operational
      Voice, Middle East & Africa Operational
      Verify Silent Network Auth Operational
      Lookup Identity Match Operational
      Lookup Line Type Intelligence [Legacy API] Operational
      Lookup Line Type Intelligence [Twilio API] Operational
      Lookup SIM Swap Operational
      Legacy Identity MatchAndAttributes Operational
      SMS, Middle East & Africa Operational
      FRONTLINE Operational
      INTERNET OF THINGS Operational
      Programmable Wireless Operational
      Super SIM Operational
      Wireless Insights Operational
      Operational
      Degraded Performance
      Partial Outage
      Major Outage
      Maintenance
      Scheduled Maintenance
      United States MMS Carrier Maintenance - Verizon Jan 8, 2024 21:00 - Jan 11, 2024 03:00 PST
      Scheduled - The Verizon network in United States is conducting a series of planned maintenances from 08 January 2024 at 21:00 PST until 11 January 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from Verizon United States handsets.



      Note, the maintenance will be carried out on each of the following dates and times:


      08 January 2024 at 21:00 PST until 09 January 2024 at 03:00 PST


      09 January 2024 at 21:00 PST until 10 January 2024 at 03:00 PST


      10 January 2024 at 21:00 PST until 11 January 2024 at 03:00 PST
      Dec 22, 2023 - 08:38 PST
      US SMS Carrier Maintenance - Small US Carriers Jan 9, 2024 02:00-04:00 PST
      A subset of small US networks in the US are conducting a planned maintenance from 09 January 2024 at 02:00 PST until 09 January 2024 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers.
      Posted on Dec 18, 2023 - 15:35 PST
      United Kingdom Account Security Carrier Partner Maintenance - EE Jan 9, 2024 08:00 - Jan 10, 2024 01:00 PST
      Our carrier partner EE UK is conducting a planned maintenance from 09 January 2024 at 08:00 PST until 10 January 2024 at 01:00 PST. During the maintenance window, there could be intermittent API request failures for EE UK customers.


      Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes.
      Posted on Jan 04, 2024 - 07:31 PST
      Russia SMS Carrier Maintenance - K-Telecom and KTK Telecom Jan 9, 2024 14:00-17:00 PST
      The K-Telecom and KTK Telecom networks in Russia are conducting a planned maintenance from 09 January 2024 at 14:00 PST until 09 January 2024 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to K-Telecom and KTK Telecom Russia handsets.
      Posted on Jan 02, 2024 - 06:52 PST
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone Jan 9, 2024 14:30-20:35 PST
      Our carrier partner Vodafone UK is conducting a planned maintenance from 09 January 2024 at 14:30 PST until 09 January 2024 at 20:35 PST. During the maintenance window, there could be intermittent API request failures for Vodafone UK customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes.
      Posted on Jan 04, 2024 - 04:34 PST
      US, Canada and Puerto Rico Carrier Partner Maintenance Jan 9, 2024 20:00 - Jan 11, 2024 03:00 PST
      Our SMS and MMS carrier partner in US, Canada and Puerto Rico is conducting a planned maintenance from 09 January 2024 at 20:00 PST until 11 January 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US, Canada and Puerto Rico handsets via subset of Shortcodes and Longcodes.
      Posted on Jan 04, 2024 - 04:20 PST
      US SMS Carrier Partner Maintenance Jan 9, 2024 21:00 - Jan 10, 2024 03:00 PST
      Our SMS carrier partner in the US is conducting a planned maintenance from 09 January 2024 at 21:00 PST until 10 January 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets via a subset of US Short Codes.
      Posted on Jan 04, 2024 - 07:53 PST
      Russia SMS Carrier Maintenance - Tele2 Jan 10, 2024 12:00 - Jan 31, 2024 16:00 PST
      The Tele2 network in Russia is conducting a series of planned maintenances from 10 January 2024 at 12:00 PST until 31 January 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      10 January 2024 at 12:00 PST until 10 January 2024 at 16:00 PST

      15 January 2024 at 12:00 PST until 15 January 2024 at 16:00 PST

      17 January 2024 at 12:00 PST until 17 January 2024 at 16:00 PST

      22 January 2024 at 12:00 PST until 22 January 2024 at 16:00 PST

      24 January 2024 at 12:00 PST until 24 January 2024 at 16:00 PST

      29 January 2024 at 12:00 PST until 29 January 2024 at 16:00 PST

      31 January 2024 at 12:00 PST until 31 January 2024 at 16:00 PST
      Posted on Dec 26, 2023 - 12:42 PST
      Norway SMS Carrier Maintenance - Telia (NetCom) Jan 10, 2024 14:45-15:45 PST
      The Telia (NetCom) network in Norway is conducting a Planned maintenance from 10 January 2024 at 14:45 PST until 10 January 2024 at 15:45 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Telia (NetCom) Norway handsets.
      Posted on Jan 03, 2024 - 07:14 PST
      US SMS Carrier Maintenance - US Cellular Jan 10, 2024 21:30 - Jan 11, 2024 03:30 PST
      The US Cellular network in the US is conducting a planned maintenance from 10 January 2024 at 21:30 PST until 11 January 2024 at 03:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular US handsets.
      Posted on Jan 04, 2024 - 06:42 PST
      Canada Account Security Service Partner Maintenance Jan 10, 2024 23:00 - Jan 11, 2024 03:00 PST
      Our service partner is conducting a planned maintenance from 10 January 2024 at 23:00 PST until 11 January 2024 at 03:00 PST. During the maintenance window, there could be intermittent API request failures for the following country and carrier: Bell Canada, Rogers Canada, Telus Canada


      Impacted Products: Lookup Identity Match, Verify Silent Network Auth, Lookup Line Type Intelligence [Twilio API], Lookup SIM Swap, Legacy Identity MatchAndAttributes
      Posted on Dec 12, 2023 - 18:44 PST
      Singapore Voice Carrier Partner Maintenance Jan 12, 2024 09:00-13:00 PST
      Our voice carrier partner in Singapore is conducting an emergency maintenance from 12 January 2024 at 09:00 PST until 12 January 2024 at 13:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Singapore phone numbers.
      Posted on Jan 08, 2024 - 15:07 PST
      France Voice Carrier Partner Maintenance Jan 15, 2024 13:00-19:00 PST
      Our Voice carrier partner in France is conducting a planned maintenance from 15 January 2024 at 13:00 PST until 15 January 2024 at 19:00 PST. During the maintenance window, there could be call failures to and from a subset of France phone numbers.
      Posted on Jan 04, 2024 - 07:55 PST
      US SMS Carrier Maintenance - Small US Networks Jan 16, 2024 02:00-04:00 PST
      A subset of small networks in the US are conducting a planned maintenance from 16 January 2024 at 02:00 PST until 16 January 2024 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carrier networks.
      Posted on Jan 05, 2024 - 14:53 PST
      Czech Republic Voice Carrier Partner Maintenance Jan 16, 2024 16:00-20:30 PST
      Our Voice carrier partner in Czech Republic is conducting a planned maintenance from 16 January 2024 at 16:00 PST until 16 January 2024 at 20:30 PST. During the maintenance window, there could be call failures to and from a subset of Czech Republic phone numbers.
      Posted on Dec 28, 2023 - 06:21 PST
      France Voice Carrier Partner Maintenance Jan 17, 2024 13:00-19:00 PST
      Our Voice carrier partner in France is conducting a planned maintenance from 17 January 2024 at 13:00 PST until 17 January 2024 at 19:00 PST. During the maintenance window, there could be call failures to and from a subset of France phone numbers.
      Posted on Jan 04, 2024 - 07:55 PST
      United Kingdom Account Security Carrier Partner Maintenance - Three UK Jan 22, 2024 10:00 - Jan 23, 2024 22:30 PST
      Our carrier partner Three UK is conducting a planned maintenance from 22 January 2024 at 10:00 PST until 23 January 2024 at 22:30 PST. During the maintenance window, there could be intermittent API request failures for Three UK customers.


      Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes.
      Posted on Jan 05, 2024 - 07:20 PST
      France Voice Carrier Partner Maintenance Jan 23, 2024 13:00-19:00 PST
      Our Voice carrier partner in France is conducting a planned maintenance from 23 January 2024 at 13:00 PST until 23 January 2024 at 19:00 PST. During the maintenance window, there could be call failures to and from a subset of France phone numbers.
      Posted on Jan 04, 2024 - 07:55 PST
      US, Canada and Puerto Rico Carrier Partner Maintenance Jan 23, 2024 20:00 - Jan 25, 2024 03:00 PST
      Our SMS and MMS carrier partner in US, Canada and Puerto Rico is conducting a planned maintenance from 23 January 2024 at 20:00 PST until 25 January 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US, Canada and Puerto Rico handsets via subset of Shortcodes and Longcodes.
      Posted on Jan 04, 2024 - 05:50 PST
      US, Canada and Puerto Rico Carrier Partner Maintenance Feb 6, 2024 20:00 - Feb 8, 2024 03:00 PST
      Our SMS and MMS carrier partner in US, Canada and Puerto Rico is conducting a planned maintenance from 06 February 2024 at 20:00 PST until 08 February 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US, Canada and Puerto Rico handsets via subset of Shortcodes and Longcodes.
      Posted on Jan 04, 2024 - 06:00 PST
      Twilio Account Security Maintenance Feb 9, 2024 14:00-21:00 PST
      Twilio is conducting planned maintenance from 09 February 14:00 until 09 February 21:00 PST on the Twilio network. During the maintenance window, there could be intermittent impact to services.
      Posted on Jan 04, 2024 - 00:13 PST
      Twilio Messaging Maintenance Feb 9, 2024 14:00-21:00 PST
      Twilio is conducting planned maintenance from 09 February 14:00 until 09 February 21:00 PST on the Twilio network. During the maintenance window, there could be intermittent message delivery failures and delivery delays to and from Twilio.
      Posted on Jan 04, 2024 - 00:08 PST
      Maintenance on Twilio Network Exchange - London (IE1) Feb 9, 2024 14:00-21:00 PST
      Twilio is conducting planned maintenance from 09 February 14:00 until 09 February 21:00 PST on the Twilio Network Exchange in London (IE1). During the maintenance window there could be intermittent impact to services with Interconnects in IE1.
      Posted on Jan 04, 2024 - 00:17 PST
      Twilio Voice Maintenance Feb 9, 2024 14:00-21:00 PST
      Twilio is conducting a planned maintenance from 09 February 14:00 until 09 February 21:00 PST on the Twilio Network Exchange in London (IE1). During the maintenance window no service impact is expected.
      Posted on Jan 04, 2024 - 00:14 PST
      United Kingdom Account Security Carrier Partner Maintenance - Three UK Feb 10, 2024 10:00 - Feb 12, 2024 12:30 PST
      Update - Our carrier partner Three UK is conducting a planned maintenance from 10 January 2024 at 10:00 PST until 12 January 2024 at 12:30 PST. During the maintenance window, there could be intermittent API request failures for Three UK customers.




      Impacted Products:

      Lookup SIM Swap.

      Lookup Identity Match.

      Legacy Identity MatchAndAttributes.
      Dec 29, 2023 - 07:32 PST
      Update - We will be undergoing scheduled maintenance during this time.
      Dec 29, 2023 - 07:31 PST
      Scheduled - Our carrier partner Three UK is conducting a planned maintenance from 10 January 2024 at 10:00 PST until 12 January 2024 at 12:30 PST. During the maintenance window, there could be intermittent API request failures for Three UK customers.




      Impacted Products:

      Lookup SIM Swap.

      Lookup Identity Match.

      Legacy Identity MatchAndAttributes.
      Dec 29, 2023 - 07:24 PST
      Twilio Account Security Maintenance Feb 10, 2024 16:00-21:00 PST
      Twilio is conducting planned maintenance from 10 February 16:00 until 10 February 21:00 PST on the Twilio network. During the maintenance window, there could be intermittent impact to services.
      Posted on Jan 04, 2024 - 00:14 PST
      Maintenance on Twilio Network Exchange - London (IE1) Feb 10, 2024 16:00-21:00 PST
      Twilio is conducting planned maintenance from 10 February 16:00 until 10 February 21:00 PST on the Twilio Network Exchange in London (IE1). During the maintenance window there could be intermittent impact to services with Interconnects in IE1.
      Posted on Jan 04, 2024 - 00:18 PST
      Twilio Messaging Maintenance Feb 10, 2024 16:00-21:00 PST
      Twilio is conducting planned maintenance from 10 February 16:00 until 10 February 21:00 PST on the Twilio network. During the maintenance window, there could be intermittent message delivery failures and delivery delays to and from Twilio.
      Posted on Jan 04, 2024 - 00:10 PST
      Twilio Voice Maintenance Feb 10, 2024 16:00-21:00 PST
      Twilio is conducting a planned maintenance from 10 February 16:00 until 10 February 21:00 PST on the Twilio Network Exchange in London (IE1). During the maintenance window no service impact is expected.
      Posted on Jan 04, 2024 - 00:15 PST
      Twilio Account Security Maintenance Feb 11, 2024 16:00-21:00 PST
      Twilio is conducting planned maintenance from 11 February 16:00 until 11 February 21:00 PST on the Twilio network. During the maintenance window, there could be intermittent impact to services.
      Posted on Jan 04, 2024 - 00:16 PST
      Twilio Messaging Maintenance Feb 11, 2024 16:00-21:00 PST
      Twilio is conducting planned maintenance from 11 February 16:00 until 11 February 21:00 PST on the Twilio network. During the maintenance window, there could be intermittent message delivery failures and delivery delays to and from Twilio.
      Posted on Jan 04, 2024 - 00:12 PST
      Twilio Voice Maintenance Feb 11, 2024 16:00-21:00 PST
      Twilio is conducting a planned maintenance from 11 February 16:00 until 11 February 21:00 PST on the Twilio Network Exchange in London (IE1). During the maintenance window no service impact is expected.
      Posted on Jan 04, 2024 - 00:17 PST
      Maintenance on Twilio Network Exchange - London (IE1) Feb 11, 2024 16:00-21:00 PST
      Twilio is conducting planned maintenance from 11 February 16:00 until 11 February 21:00 PST on the Twilio Network Exchange in London (IE1). During the maintenance window there could be intermittent impact to services with Interconnects in IE1
      Posted on Jan 04, 2024 - 00:19 PST
      US, Canada and Puerto Rico Carrier Partner Maintenance Feb 20, 2024 20:00 - Feb 22, 2024 03:00 PST
      Our SMS and MMS carrier partner in US, Canada and Puerto Rico is conducting a planned maintenance from 20 February 2024 at 20:00 PST until 22 February 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US, Canada and Puerto Rico handsets via subset of Shortcodes and Longcodes.
      Posted on Jan 04, 2024 - 06:08 PST
      System Metrics Month Week Day
      API Response Time - North America
      Fetching
      API Response Time - Europe
      Fetching
      Past Incidents
      Jan 8, 2024
      France and Germany Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jan 8, 19:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 8, 13:00 PST
      Scheduled - Our Voice carrier partner in France and Germany is conducting a planned maintenance from 08 January 2024 at 13:00 PST until 08 January 2024 at 19:00 PST. During the maintenance window, there could be intermittent call disconnects and call failures for calls from and to Twilio France and Germany phone numbers.
      Dec 14, 17:58 PST
      Inbound Call Failures to a Subset of Thailand Numbers
      Resolved - We are no longer experiencing call failures to a subset of Twilio Thailand phone numbers. This incident has been resolved.
      Jan 8, 16:31 PST
      Update - We are still experiencing call failures to a subset of Twilio Thailand phone numbers. We will continue to work with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jan 8, 15:41 PST
      Investigating - We are currently observing call failures to a subset of Twilio Thailand phone numbers. We will keep working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 8, 13:40 PST
      Update - We continue to see recovery for inbound calls to a subset of Twilio Thailand phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 8, 11:42 PST
      Monitoring - We have started seeing recovery for inbound calls to a subset of Twilio Thailand phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 8, 09:41 PST
      Investigating - We are observing call failures to a subset of Twilio Thailand phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jan 8, 08:55 PST
      Automated Alert: No Customer Impact
      Resolved - We have fully investigated the issue with incoming Legacy Chat for Flex Agents, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
      Jan 8, 10:42 PST
      Investigating - Our monitoring systems have detected a potential issue causing Flex Agents not receiving Legacy Chats. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jan 8, 10:05 PST
      Outbound Call Quality Issues to a Subset of Indonesian Phone Numbers
      Resolved - We are no longer experiencing outbound call quality to subset of Indonesian phone numbers. This incident has been resolved.
      Jan 8, 07:06 PST
      Update - Outbound call quality to subset of Indonesian phone numbers are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Jan 8, 05:10 PST
      Update - Outbound call quality to subset of Indonesian phone numbers are now operating normally. We will continue to monitor for system stability. We'll provide another update in 4 hours or as soon as more information becomes available.
      Jan 8, 01:11 PST
      Monitoring - Outbound call quality to subset of Indonesian phone numbers are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Jan 7, 23:35 PST
      Update - We are still seeing call quality issues to a subset of Indonesian phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Jan 7, 07:35 PST
      Update - We continue to observe outbound call quality issues to subset of Indonesian phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Jan 6, 23:35 PST
      Update - We continue to observe outbound call quality issues to subset of Indonesian phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Jan 6, 19:35 PST
      Update - We continue to observe outbound call quality issues to subset of Indonesian phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 6, 17:35 PST
      Investigating - We are still observing outbound call quality issues to subset of Indonesian phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jan 6, 16:24 PST
      Monitoring - We have started seeing recovery for outbound call quality issues to subset of Indonesian phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 6, 14:56 PST
      Update - We continue to observe outbound call quality issues to subset of Indonesian phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Jan 6, 10:56 PST
      Update - We are still observing outbound call quality issues to subset of Indonesian phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 6, 08:52 PST
      Investigating - We are observing outbound call quality issues to subset of Indonesian phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jan 6, 07:40 PST
      Jan 7, 2024
      SMS Delivery Delays to Telesom Network in Somalia
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telesom Network in Somalia. This incident has been resolved.
      Jan 7, 22:10 PST
      Update - We are observing recovery in SMS delivery delays when sending messages to Telesom Network in Somalia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 7, 20:10 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telesom Network in Somalia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 7, 18:10 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Telesom Network in Somalia. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jan 7, 16:37 PST
      Identified - We are experiencing SMS delivery delays when sending messages to Telesom Network in Somalia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 7, 14:37 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Telesom Network in Somalia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jan 7, 14:14 PST
      Jan 6, 2024
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      Jan 6, 22:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 6, 14:16 PST
      Scheduled - Our carrier partner Vodafone UK is conducting a planned maintenance from 06 January 2024 at 14:15 PST until 06 January 2024 at 22:00 PST. During the maintenance window, there could be intermittent API request failures for Vodafone UK customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes.
      Jan 2, 06:56 PST
      SMS Delivery Failures to US Cellular Network in the United States via a Subset of Short Codes
      Resolved - We are no longer experiencing SMS delivery failures to US Cellular Network in the United States via a subset of short codes. This incident has been resolved.
      Jan 6, 07:48 PST
      Monitoring - We are observing successful SMS delivery to US Cellular Network in the United States via a subset of short codes. We will continue to monitor to ensure full-service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 6, 05:42 PST
      Update - We continue to experience SMS delivery failures when sending messages to US cellular network in the United States via a subset of short codes. Our engineers continue to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Jan 5, 22:09 PST
      Update - We continue to experience SMS delivery failures when sending messages to US cellular network in the United States via a subset of short codes. Our engineers continue to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Jan 5, 18:18 PST
      Update - We are experiencing SMS delivery failures when sending messages to US Cellular Network in the United States via a subset of short codes. Our engineers continue to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 5, 16:02 PST
      Investigating - We are experiencing SMS delivery failures when sending messages to US Cellular Network in the United States via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jan 5, 15:02 PST
      Jan 5, 2024
      SMS Delivery Delays to Altan Network in Mexico
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Altan network in Mexico. This incident has been resolved.
      Jan 5, 19:20 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Altan network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 5, 17:28 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Altan network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 5, 16:28 PST
      New WhatsApp Numbers Onboarding Experiencing Intermittent Failures
      Resolved - The intermittent issue affecting the onboarding of new WhatsApp phone numbers has been resolved, and the registration of new WhatsApp numbers is operating normally at this time.
      Jan 5, 15:07 PST
      Monitoring - We have deployed a fix to address the intermittent issue with the onboarding of new WhatsApp phone numbers. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Jan 5, 13:05 PST
      Identified - Our engineers have identified an issue that causes intermittent failures when onboarding new WhatsApp phone numbers. We are working on a fix to mitigate this issue and will provide another update in 24 hours or as soon as more information becomes available.
      Jan 4, 13:25 PST
      Update - We are investigating an intermittent issue with the onboarding of new WhatsApp phone numbers. Users trying to register new WhatsApp phone numbers might experience errors that result in the onboarding process failing to complete. We are investigating the issue with our Meta partners and will provide another update in 24 hours or as soon as more information becomes available.
      Jan 3, 12:53 PST
      Update - We are investigating an intermittent issue with the onboarding of new WhatsApp phone numbers. Users trying to register new WhatsApp phone numbers might experience errors that result in the onboarding process failing to complete. We are investigating the issue with our Meta partners and will provide another update on 01/03/2024 at 1:30 PM Pacific Time or as soon as more information becomes available.
      Dec 27, 13:38 PST
      Investigating - Our monitoring systems have detected a potential issue with Onboard WhatsApp numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 27, 13:09 PST
      Call Quality Issues to a Subset of Indonesian Phone Numbers
      Resolved - The issue affecting outbound call quality to a subset of Indonesian phone numbers has been resolved, and the service is functioning normally at this time.
      Jan 5, 14:38 PST
      Monitoring - We have started seeing recovery on outbound call quality issues to a subset of Indonesian phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 5, 12:42 PST
      Update - We are observing a subset of outbound call quality issues to Indonesian phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jan 5, 11:42 PST
      Investigating - Our monitoring systems have detected a potential issue with call quality to numbers in Indonesia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jan 5, 11:03 PST
      Customers Are Unable to Join Invitations in the Console
      Resolved - The issue causing customers to receive error messages when trying to join invitations in the Console has been resolved. Join user invitations are operating normally at this time.
      Jan 5, 13:00 PST
      Monitoring - We have resolved the issue causing customers to receive error messages when trying to join invitations in the console. Join invitations are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Jan 5, 12:32 PST
      Update - We're still investigating an issue with the console. Customers may receive error messages when trying to join invitations in the console, but may still receive emails confirming. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 5, 10:33 PST
      Update - We are investigating an issue with the console. Customers may receive error messages when trying to join invitations in the console, but may still receive emails confirming. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jan 5, 09:32 PST
      Investigating - Our monitoring systems have detected a potential issue with the console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jan 5, 09:14 PST
      SMS Delivery Delays to Vala Network in Kosovo
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vala network in Kosovo. This incident has been resolved.
      Jan 5, 09:07 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vala network in Kosovo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 5, 07:17 PST
      Update - We continue to experience SMS delivery delays when sending messages to Vala Network in Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 5, 05:31 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Vala Network in Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 5, 04:43 PST
      Indonesia SMS Carrier Maintenance - XL Axiata
      Completed - The scheduled maintenance has been completed.
      Jan 5, 08:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 5, 07:01 PST
      Scheduled - The XL Axiata network in Indonesia is conducting an emergency maintenance from 05 January 2024 at 07:00 PST until 05 January 2024 at 08:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata Indonesia handsets.
      Jan 4, 23:12 PST
      SMS Delivery Failures To All Networks In Mexico
      Resolved - We are no longer experiencing SMS delivery failures to the carrier networks in Mexico. This incident has been resolved.
      Jan 5, 06:19 PST
      Monitoring - We are observing successful SMS delivery to Mexico for all carrier networks. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 5, 04:25 PST
      Update - We are experiencing SMS delivery failures for all networks in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 5, 02:30 PST
      Investigating - We are experiencing SMS delivery failures for all networks in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jan 5, 01:32 PST
      SMS Delivery Failures to the US Cellular Network in United States via a Subset of Short Codes
      Resolved - We are no longer experiencing SMS delivery failures to US Cellular Network in the United States. This incident has been resolved.
      Jan 5, 06:15 PST
      Monitoring - We are observing successful SMS delivery when sending messages to US Cellular Network in the United States via a subset of short codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 5, 04:20 PST
      Update - We are now experiencing delays in receiving message delivery reports when sending to US Cellular Network in the United States via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Jan 4, 20:28 PST
      Update - We continue to experience SMS delivery failures when sending messages to US Cellular Network in the United States via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Jan 4, 18:39 PST
      Update - We continue to experience SMS delivery failures when sending messages to US Cellular Network in the United States via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 4, 16:52 PST
      Investigating - We are experiencing SMS delivery failures when sending messages to US Cellular Network in the United States via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jan 4, 15:52 PST
      Jan 4, 2024
      SMS Carrier Partner Maintenance - Mexico
      Completed - The scheduled maintenance has been completed.
      Jan 4, 23:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 4, 22:00 PST
      Scheduled - Our SMS carrier partner in Mexico is conducting a planned maintenance from 04 January 2024 at 22:00 PST until 04 January 2024 at 23:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Mexico handsets.
      Jan 3, 18:20 PST
      SMS Delivery Delay To Telesur Network In Ecuador
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telesur Network In Ecuador. This incident has been resolved.
      Jan 4, 21:46 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telesur Network In Ecuador. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 4, 20:18 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Telesur Network In Ecuador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 4, 19:37 PST
      Egypt SMS Carrier Maintenance – Vodafone
      Completed - The scheduled maintenance has been completed.
      Jan 4, 20:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 4, 15:00 PST
      Scheduled - The Vodafone network in Egypt is conducting an emergency maintenance from 04 January 2024 at 15:00 PST until 04 January 2024 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Egypt handsets.
      Jan 3, 22:16 PST
      SMS Delivery Delays to Moov Network in Niger
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Moov Network in Niger. This incident has been resolved.
      Jan 4, 16:10 PST
      Update - We continue to observe recovery in SMS delivery delays when sending messages to the Moov Network in Niger. We will keep monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 4, 14:18 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Moov Network in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 4, 12:18 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Moov Network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jan 4, 08:18 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Moov Network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jan 4, 08:08 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Moov Network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 4, 05:42 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Moov Network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 4, 04:54 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Moov Network in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 4, 03:06 PST
      Update - We are experiencing SMS delivery delays when sending messages to Moov Network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jan 3, 23:16 PST
      Update - We are experiencing SMS delivery delays when sending messages to Moov Network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 3, 21:16 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Moov Network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 3, 19:54 PST
      Update - We continue observing recovery in SMS delivery delays when sending messages to Moov Network in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
      Jan 3, 17:54 PST
      Update - We continue observing recovery in SMS delivery delays when sending messages to Moov Network in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 3, 15:48 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Moov Network in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 3, 13:47 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Moov Network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 3, 12:51 PST
      SMS Delivery Delays to TIM Network in Brazil
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to the TIM network in Brazil. This incident has been resolved.
      Jan 4, 16:02 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to the TIM network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 4, 14:05 PST
      Update - We continue to experience SMS delivery delays when sending messages to the TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jan 4, 13:58 PST
      Update - We're still experiencing SMS delivery delays when sending messages to TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 4, 11:58 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 4, 10:58 PST
      SMS Delivery Delays to Vodafone Network in Ireland
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Vodafone Network in Ireland. This incident has been resolved.
      Jan 4, 14:01 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Vodafone Network in Ireland. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 4, 12:01 PST
      Update - We're still experiencing SMS delivery delays when sending messages to Vodafone Network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 4, 10:00 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Vodafone Network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 4, 09:01 PST
      Jan 3, 2024
      SMS Delivery Delays to Cubacel in Cuba
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Cubacel network in Cuba. This incident has been resolved.
      Jan 3, 14:17 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Cubacel network in Cuba. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 3, 12:22 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to the Cubecel network in Cuba. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 3, 11:22 PST
      Vietnam SMS Carrier Maintenance - VinaPhone
      Completed - The scheduled maintenance has been completed.
      Jan 3, 09:31 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 3, 09:00 PST
      Scheduled - The VinaPhone network in Vietnam is conducting a planned maintenance from 03 January 2024 at 09:00 PST until 03 January 2024 at 09:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from VinaPhone Vietnam handsets.
      Dec 30, 23:39 PST
      Jan 2, 2024
      SMS Delivery Delays to Celcom Network in Malaysia Using Domestic Longcodes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Celcom Network in Malaysia using Domestic Longcodes. This incident has been resolved.
      Jan 2, 20:58 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Celcom Network in Malaysia using Domestic Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 2, 19:11 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Celcom Network in Malaysia using Domestic Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 2, 18:18 PST
      SMS Delivery Delays to Celcom Network in Malaysia
      Resolved - This incident has been resolved.
      Jan 2, 03:43 PST
      Update - We are no longer experiencing SMS delivery delays when sending messages to Celcom Network in Malaysia. This incident has been resolved.
      Jan 2, 03:40 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Celcom Network in Malaysia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 2, 01:56 PST
      Update - We continue to experience SMS delivery delays when sending messages to Celcom Network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jan 1, 22:07 PST
      Update - We continue to experience SMS delivery delays when sending messages to Celcom Network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 1, 20:07 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Celcom Network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 1, 19:07 PST
      Jan 1, 2024
      SMS Delivery Delays to MTN Network in Sudan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Sudan. This incident has been resolved.
      Jan 1, 11:10 PST
      Update - We are continuing to observing recovery in MMS/SMS delivery delays when sending messages to MTN Network in Sudan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 1, 09:21 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN Network in Sudan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 1, 07:21 PST
      Update - We are still experiencing SMS delivery delays when sending messages to MTN Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Jan 1, 03:55 PST
      Update - We are still experiencing SMS delivery delays when sending messages to MTN Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 31, 20:02 PST
      Update - We are still experiencing SMS delivery delays when sending messages to MTN Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 31, 16:02 PST
      Update - We are still experiencing SMS delivery delays when sending messages to MTN Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 31, 14:04 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to MTN Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 31, 13:01 PST
      SMS Delivery Delays to America Net Network in Brazil
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to America Net Network in Brazil. This incident has been resolved.
      Jan 1, 10:46 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to America Net Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 1, 09:00 PST
      Update - We are continuing to experience SMS delivery delays when sending messages America Net Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jan 1, 01:00 PST
      Update - We are continuing to experience SMS delivery delays when sending messages America Net Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 31, 21:02 PST
      Update - We are continuing to experience SMS delivery delays when sending messages America Net Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 31, 19:02 PST
      Investigating - We are experiencing SMS delivery delays when sending messages America Net Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 31, 18:02 PST
      SMS Delivery Failure To Etisalat Network In Egypt
      Resolved - We are no longer experiencing SMS delivery failures sending to Etisalat Network In Egypt. This incident has been resolved.
      Jan 1, 04:08 PST
      Monitoring - We are observing recovery in SMS delivery failures sending to Etisalat Network In Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 1, 02:10 PST
      Update - We are continuing to experience SMS delivery failures sending to Etisalat Network In Egypt. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Dec 31, 22:13 PST
      Update - We are continuing to experience SMS delivery failures sending to Etisalat Network In Egypt. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Dec 31, 20:13 PST
      Investigating - We are experiencing SMS delivery failures sending to Etisalat Network In Egypt. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Dec 31, 19:13 PST
      Dec 31, 2023
      Twilio Recordings Affected
      Resolved - Twilio Recordings were degraded for 60 minutes between 11:30 and 12:30 Pacific Time on 31/12/2023. During this period of time customers may have experienced 500 errors when using the API. The issue has now been resolved.
      Dec 31, 14:06 PST
      SMS Delivery Delay to Twilio Phone Numbers in the US Over a Subset of Shortcode
      Resolved - We are no longer experiencing SMS Delivery Delay To Twilio Phone Numbers In US Over A Subset Of Shortcode. This incident has been resolved.
      Dec 31, 07:28 PST
      Monitoring - We are observing recovery in SMS delivery delays to Twilio Phone Numbers in US over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 31, 05:51 PST
      Update - We continue to experience SMS delivery delays to Twilio Phone Numbers in US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Dec 30, 22:23 PST
      Investigating - We continue to experience SMS delivery delays to Twilio Phone Numbers in US over a subset of shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 30, 14:29 PST
      Update - We continue to observe recovery in SMS delivery delay to Twilio phone numbers in the US over a subset of Twilio short-codes. However, we will continue monitoring the service to ensure a full service stability. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 30, 10:50 PST
      Update - We continue observing recovery in SMS delivery delay to Twilio phone numbers in the US over a subset of Twilio short-codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 30, 08:13 PST
      Monitoring - We are observing recovery in SMS delivery delay to Twilio phone numbers in the US over a subset of Twilio short-codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 30, 06:15 PST
      Update - We continue experiencing SMS Delivery Delay to Twilio Phone Numbers in the US Over a Subset of Twilio Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 30, 02:07 PST
      Update - We continue experiencing SMS Delivery Delay to Twilio Phone Numbers in the US Over a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 30, 00:12 PST
      Investigating - We are experiencing SMS Delivery Delay To Twilio Phone Numbers In US Over A Subset Of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 29, 23:15 PST
      Dec 30, 2023
      SMS Delivery Receipt Delays to IAM Network in Morocco
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to IAM network in Morocco. This incident has been resolved.
      Dec 30, 18:48 PST
      Update - We are observing recovery in SMS delivery delays when sending messages to IAM in Morocco. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 30, 16:53 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to IAM in Morocco. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      Dec 30, 16:34 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to IAM network in Morocco. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 30, 15:48 PST
      SMS Delivery Delays to Tigo Network in Senegal
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Tigo Network in Senegal. This incident has been resolved.
      Dec 30, 17:00 PST
      Update - We are observing recovery in SMS delivery delays when sending messages to Tigo Network in Senegal. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 30, 15:32 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Tigo Network in Senegal. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      Dec 30, 15:07 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Tigo Network in Senegal. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 30, 12:16 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Tigo Network in Senegal. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 30, 08:16 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Tigo Network in Senegal. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 30, 06:20 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Tigo Network in Senegal. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 30, 05:24 PST
      SMS Delivery Failures on MTN Network in Sudan
      Resolved - We are no longer experiencing SMS delivery failures to MTN Network in Sudan. This incident has been resolved.
      Dec 30, 12:43 PST
      Monitoring - We are observing recovery in SMS delivery failures sending to MTN Network in Sudan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 30, 10:54 PST
      Update - We are still experiencing SMS delivery failures sending to MTN Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Dec 30, 04:13 PST
      Update - We are still experiencing SMS delivery failures sending to MTN Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Dec 29, 20:53 PST
      Update - We are still experiencing SMS delivery failures sending to MTN Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Dec 29, 16:36 PST
      Update - We continue experiencing SMS delivery failures sending to MTN Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Dec 29, 14:30 PST
      Investigating - We are experiencing SMS delivery failures sending to MTN Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Dec 29, 13:30 PST
      SMS Delivery Delays to Movistar Network in Mexico
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Movistar Network in Mexico. This incident has been resolved.
      Dec 30, 06:16 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Movistar Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 30, 04:13 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Movistar Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 30, 03:04 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Movistar Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 30, 01:13 PST
      Investigating - We are again seeing SMS delivery delays when sending messages to Movistar Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 30, 00:14 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Movistar Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 29, 22:17 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Movistar Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 29, 18:50 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Movistar Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 29, 16:52 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Movistar Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 29, 15:47 PST
      Dec 29, 2023
      SMS Delivery Delays to Maroc Telecom Network in Morocco
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Maroc Telecom Network in Morocco. This incident has been resolved.
      Dec 29, 23:57 PST
      Update - We continue observing recovery in SMS delivery delays when sending messages to Maroc Telecom Network in Morocco. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 29, 21:44 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Maroc Telecom Network in Morocco. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 29, 19:45 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Maroc Telecom Network in Morocco. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 29, 15:57 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Maroc Telecom Network in Morocco. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 29, 13:57 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Maroc Telecom Network in Morocco. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 29, 12:57 PST
      SMS Delivery Delays to Mobilis Network in Algeria
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Mobilis Network in Algeria. This incident has been resolved.
      Dec 29, 04:45 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Mobilis Network in Algeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 29, 02:45 PST
      Update - We continue to experience SMS delivery delays when sending messages to Mobilis Network in Algeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 29, 02:44 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Mobilis Network in Algeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 29, 01:36 PST
      Dec 28, 2023
      SMS Delivery Delay To Claro Network In Brazil
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network In Brazil. This incident has been resolved.
      Dec 28, 21:22 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro Network In Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 28, 19:22 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Claro Network In Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 28, 18:22 PST
      SMS Delivery Delays to Altan Redes Network in Mexico
      Resolved - We are no longer experiencing SMS Delivery Delays to Altan Redes Network in Mexico. This incident has been resolved.
      Dec 28, 15:43 PST
      Monitoring - We are observing recovery in SMS Delivery Delays to Altan Redes Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 28, 13:49 PST
      Investigating - We are experiencing SMS Delivery Delays to Altan Redes Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
      Dec 28, 13:19 PST
      SMS Delivery Delays to Asia Cell Network in Iraq
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Asia Cell network in Iraq. This incident has been resolved.
      Dec 28, 09:00 PST
      Update - We are continuing to observe recovery in SMS delivery delays when sending messages to Asia Cell Network in Iraq. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 28, 07:06 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Asia Cell Network in Iraq. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 28, 05:10 PST
      Update - We continue to investigate SMS delivery delays when sending messages to Asia Cell Network in Iraq. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 28, 03:10 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Asia Cell Network in Iraq. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 28, 02:06 PST
      SMS Delivery Delays to Orange Network In Israel
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange network in Israel. This incident has been resolved.
      Dec 28, 06:42 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network In Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 28, 04:44 PST
      Update - We continue to investigate SMS delivery delays when sending messages to Orange Network In Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 28, 04:36 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Orange Network In Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 28, 03:38 PST
      Dec 27, 2023
      SMS Delivery Delays to Vaiero Network in the US Over a Subset of Long-Codes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vaiero network in the US over a subset of long-codes. This incident has been resolved.
      Dec 27, 22:49 PST
      Update - We are observing recovery in SMS delivery delays when sending messages to Vaiero network in the US over a subset of long-codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 27, 21:05 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vaiero network in the US over a subset of long-codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 27, 19:11 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Vaiero network in the US over a subset of long-codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 27, 15:17 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Vaiero network in the US over a subset of long-codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 27, 13:17 PST
      Update - Upon further investigation, we have confirmed that SMS short-codes in the US is not affected by the ongoing incident. We are actively investigating the SMS long-code issues and will provide another update as soon as possible.
      Dec 27, 12:12 PST
      Update - We are experiencing SMS delivery delays when sending messages to Vaiero network in the US over a subset of short-codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 27, 12:03 PST
      Investigating - Our monitoring systems have detected a potential issue SMS long-codes in the US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 27, 12:00 PST
      SMS Delivery Delays to Tim - Claro and Viva Networks in Brazil
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Tim - Claro and Viva Networks using Sender IDs in Brazil. This incident has been resolved.
      Dec 27, 16:19 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Tim - Claro and Viva Networks using Sender IDs in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 27, 14:29 PST
      Update - Upon further investigation, we have confirmed that this incident is impacting all the Sender IDs in general to the networks Tim - Claro and Viva Networks in Brazil. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 27, 13:41 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Brazil TIM and Claro networks using pre-registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 27, 13:27 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Brazil TIM and Claro networks using pre-registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 27, 09:27 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Brazil TIM and Claro networks using pre-registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 27, 07:27 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Brazil TIM and Claro networks using pre-registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 27, 06:21 PST
      Russia SMS Carrier Maintenance - Tele2
      Completed - The scheduled maintenance has been completed.
      Dec 27, 16:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 12, 19:00 PST
      Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 04 December 2023 at 12:00 PST until 27 December 2023 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      04 December 2023 at 12:00 PDT until 04 December 2023 at 16:00 PDT


      06 December 2023 at 12:00 PDT until 06 December 2023 at 16:00 PDT


      11 December 2023 at 12:00 PDT until 11 December 2023 at 16:00 PDT


      13 December 2023 at 12:00 PDT until 13 December 2023 at 16:00 PDT


      18 December 2023 at 12:00 PDT until 18 December 2023 at 16:00 PDT


      20 December 2023 at 12:00 PDT until 20 December 2023 at 16:00 PDT


      25 December 2023 at 12:00 PDT until 25 December 2023 at 16:00 PDT


      27 December 2023 at 12:00 PDT until 27 December 2023 at 16:00 PDT
      Nov 28, 06:44 PST
      Automated Alert: Minimal Customer Impact
      Resolved - We have fully investigated the Flex Console issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
      Dec 27, 09:48 PST
      Investigating - Our monitoring systems have detected a potential issue with the Flex Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 27, 09:19 PST
      SMS Delivery Failures to Telefonica Network In Mexico via Subset of Shortcodes
      Resolved - We are no longer experiencing SMS delivery failures to Telefonica Network In Mexico via subset of shortcodes. This incident has been resolved.
      Dec 27, 04:53 PST
      Monitoring - We are observing successful SMS delivery when sending messages to Telefonica Network In Mexico via subset of Shortcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Dec 27, 03:05 PST
      Update - We are continuing to investigate this issue.
      Dec 27, 02:15 PST
      Investigating - We are experiencing SMS delivery failures when sending messages to Telefonica Network In Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Dec 27, 02:07 PST
      SMS Delivery Delays to Jawwal (Palestine Telecomm) Network in Palestine
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Jawwal (Palestine Telecomm) network in Palestine. This incident has been resolved.
      Dec 27, 00:45 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Palestine - Jawwal (Palestine Telecomm) Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 26, 22:52 PST
      Update - We continue to experience SMS delivery delays when sending messages to Jawwal (Palestine Telecomm) network in Palestine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Dec 26, 14:55 PST
      Update - We continue to experience SMS delivery delays when sending messages to Jawwal (Palestine Telecomm) network in Palestine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 26, 06:55 PST
      Update - We continue to experience SMS delivery delays when sending messages to Jawwal (Palestine Telecomm) network in Palestine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 26, 02:57 PST
      Update - We continue to experience SMS delivery delays when sending messages to Jawwal (Palestine Telecomm) network in Palestine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 26, 01:01 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Palestine - Jawwal (Palestine Telecomm) Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 26, 00:06 PST
      Dec 26, 2023
      SMS Delivery Delays to Altice Network In US from a Subset Of Toll Free Numbers
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Altice Network. This incident has been resolved.
      Dec 26, 22:43 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Altice Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 26, 21:07 PST
      Update - We continue to experiencing SMS delivery delays when sending messages to Altice Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
      Dec 26, 20:08 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Altice Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 26, 19:19 PST
      SMS Delivery Delays to Multiple Networks in the US for a Subset of Short Codes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in the US for a subset of short codes. This incident has been resolved.
      Dec 26, 15:38 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in the US for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 26, 13:44 PST
      Update - We continue experiencing SMS delivery delays when sending messages to multiple networks in the US for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 26, 13:07 PST
      Update - We are experiencing SMS delivery delays when sending messages to multiple networks in the US for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 26, 11:07 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to multiple networks in the US for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 26, 10:16 PST
      Vietnam SMS Carrier Maintenance - Vinaphone
      Completed - The scheduled maintenance has been completed.
      Dec 26, 09:30 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 26, 09:00 PST
      Scheduled - The Vinaphone network in the Vietnam is conducting a planned maintenance from 26 December 2023 at 09:00 PST until 26 December 2023 at 09:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to Vinaphone Vietnam handsets.
      Dec 21, 22:20 PST
      SMS Delivery Delays to the Viettel Network in Tanzania
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Viettel network in Tanzania. This incident has been resolved.
      Dec 26, 04:38 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Viettel network in Tanzania. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 26, 02:50 PST
      Update - We continue to experience SMS delivery delays when sending messages to the Viettel network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 26, 00:59 PST
      Update - We continue to experience SMS delivery delays when sending messages to the Viettel network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 25, 23:09 PST
      Update - We are experiencing SMS delivery delays when sending messages to the Viettel network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 25, 22:13 PST
      Investigating - Our monitoring systems have detected a potential issue related to SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 25, 22:05 PST
      Dec 25, 2023
      SMS Delivery Delays to the Altice Network in the US
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Altice network in the US. This incident has been resolved.
      Dec 25, 23:30 PST
      Monitoring - We have observed a recovery from the SMS delivery delays when sending messages to the Altice network in the US. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.
      Dec 25, 21:34 PST
      Update - We continue to experience SMS delivery delays when sending messages to the Altice network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 25, 19:50 PST
      Update - We are experiencing SMS delivery delays when sending messages to the Altice network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 25, 18:56 PST
      Investigating - Our monitoring systems have detected a potential issue related to SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 25, 18:43 PST
      Inbound Message Delivery Delays to US Twilio Phone Numbers
      Resolved - We are no longer experiencing SMS delivery delays to Twilio US phone numbers. This incident has been resolved.
      Dec 25, 23:00 PST
      Monitoring - We have observed a recovery from the SMS delivery delays to Twilio US phone numbers. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.
      Dec 25, 21:00 PST
      Investigating - During the monitoring period, we observed further SMS delivery delays to Twilio US phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 25, 20:05 PST
      Monitoring - We have observed a recovery from the SMS delivery delays to Twilio US phone numbers. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.
      Dec 25, 18:15 PST
      Investigating - We are experiencing message delays to Twilio US Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 25, 17:29 PST
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      Dec 25, 16:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 25, 13:00 PST
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 25 December 2023 at 13:00 PST until 25 December 2023 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
      Dec 22, 07:07 PST
      SMS Delivery Delays to and From Ireland Over a Subset of Shortcodes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to and From Ireland Over a Subset of Shortcodes. This incident has been resolved.
      Dec 25, 13:37 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Ireland over a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 25, 11:37 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Ireland over a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 25, 10:37 PST
      SMS Delivery Failure to Telecom of Kosovo J.S.C (Vala) Network in Kosovo via a Subset of Twilio Numbers
      Resolved - We are no longer experiencing SMS delivery failures to Telecom of Kosovo J.S.C (Vala) Network in Kosovo via a subset of Twilio numbers. This incident has been resolved.
      Dec 25, 09:23 PST
      Update - We are continuing to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 25, 07:33 PST
      Monitoring - We are observing recovery in SMS delivery failures when sending messages to Telecom of Kosovo J.S.C (Vala) Network in Kosovo via a subset of Twilio numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 25, 05:30 PST
      Update - We are continuing to experience SMS delivery failure when sending messages to Telecom of Kosovo J.S.C (Vala) Network in Kosovo via a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Dec 24, 13:47 PST
      Update - We continue to experience SMS delivery failure when sending messages to Telecom of Kosovo J.S.C (Vala) Network in Kosovo via a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 24, 05:43 PST
      Update - We are experiencing SMS delivery failure when sending messages to Telecom of Kosovo J.S.C (Vala) Network in Kosovo via a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 24, 01:54 PST
      Update - We are experiencing SMS delivery failure when sending messages to Telecom of Kosovo J.S.C (Vala) Network in Kosovo via a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 24, 00:04 PST
      Investigating - We are experiencing SMS delivery failure when sending messages to Telecom of Kosovo J.S.C (Vala) Network in Kosovo via a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 23, 23:14 PST
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