tag:status.twilio.com,2005:/historyTwilio Status - Incident History2024-03-18T17:59:57-07:00Twiliotag:status.twilio.com,2005:Incident/201549062024-03-28T13:00:00-07:002024-03-04T00:13:02-08:00Russia SMS Carrier Maintenance - Tele2<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>28</var>, <var data-var='time'>13:00</var> - <var data-var='time'>17:00</var> PDT</strong></p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>00:12</var> PST</small><br><strong>Scheduled</strong> - The Tele2 network in Russia is conducting a planned maintenance from 28 March 2023 at 13:00 PDT until 28 March 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.</p>tag:status.twilio.com,2005:Incident/200829912024-03-28T12:00:00-07:002024-02-26T15:07:40-08:00Russia SMS Carrier Maintenance - Megafon and Yota<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>28</var>, <var data-var='time'>12:00</var> - <var data-var='time'>16:00</var> PDT</strong></p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>15:07</var> PST</small><br><strong>Scheduled</strong> - The Megafon and Yota networks in Russia are conducting a planned maintenance from 28 March 2024 at 12:00 PDT until 28 March 2024 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon and Yota Russia handsets.</p>tag:status.twilio.com,2005:Incident/200945252024-03-28T02:00:00-07:002024-02-27T22:39:53-08:00US SMS Carrier Maintenance - Small US Carriers<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>28</var>, <var data-var='time'>02:00</var> - <var data-var='time'>04:00</var> PDT</strong></p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>22:39</var> PST</small><br><strong>Scheduled</strong> - A subset of small US networks in the US is conducting a planned maintenance from 28 March 2024 at 02:00 PDT until 28 March 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers.</p>tag:status.twilio.com,2005:Incident/201415512024-03-27T20:00:00-07:002024-03-01T23:36:45-08:00US and Canada SMS and MMS Carrier partner Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>27</var>, <var data-var='time'>20:00</var> PDT - Mar <var data-var='date'>28</var>, <var data-var='time'>00:00</var> PDT</strong></p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>23:36</var> PST</small><br><strong>Scheduled</strong> - Our SMS and MMS carrier partner in the US and Canada is conducting a planned maintenance from 27 March 2024 at 20:00 PDT until 28 March 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets via Toll-free numbers.</p>tag:status.twilio.com,2005:Incident/200984162024-03-27T13:00:00-07:002024-02-28T16:46:24-08:00Russia SMS Carrier Maintenance - Tele2<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>27</var>, <var data-var='time'>13:00</var> - <var data-var='time'>17:00</var> PDT</strong></p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>16:46</var> PST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>07:34</var> PST</small><br><strong>Scheduled</strong> - The Tele2 network in Russia is conducting a planned maintenance from 27 March 2023 at 13:00 PDT until 27 March 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.</p>tag:status.twilio.com,2005:Incident/200945122024-03-26T02:00:00-07:002024-02-27T22:38:10-08:00US SMS Carrier Maintenance - Small US Carriers<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>26</var>, <var data-var='time'>02:00</var> - <var data-var='time'>04:00</var> PDT</strong></p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>22:38</var> PST</small><br><strong>Scheduled</strong> - A subset of small US networks in the US is conducting a planned maintenance from 26 March 2024 at 02:00 PDT until 26 March 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers.</p>tag:status.twilio.com,2005:Incident/200984152024-03-25T13:00:00-07:002024-02-28T16:45:17-08:00Russia SMS Carrier Maintenance - Tele2<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>25</var>, <var data-var='time'>13:00</var> - <var data-var='time'>17:00</var> PDT</strong></p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>16:45</var> PST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>07:34</var> PST</small><br><strong>Scheduled</strong> - The Tele2 network in Russia is conducting a planned maintenance from 25 March 2023 at 13:00 PDT until 25 March 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.</p>tag:status.twilio.com,2005:Incident/202570312024-03-23T02:00:00-07:002024-03-14T22:19:23-07:00Planned Maintenance for Flex Insights Historical Reporting<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>23</var>, <var data-var='time'>02:00</var> - <var data-var='time'>05:00</var> PDT</strong></p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>22:19</var> PDT</small><br><strong>Scheduled</strong> - The Flex Insights Historical Reporting dashboards visualisation partner in the US is conducting a planned maintenance on Saturday, March 23rd, 2024, at 2:00 AM Pacific Standard Time. The maintenance window is planned to take up to 3 hours. During the maintenance window, ETL loads will be affected.</p>tag:status.twilio.com,2005:Incident/200809742024-03-21T19:00:00-07:002024-02-26T12:20:26-08:00US SMS Carrier Maintenance - AT&T<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>21</var>, <var data-var='time'>19:00</var> PDT - Mar <var data-var='date'>22</var>, <var data-var='time'>04:00</var> PDT</strong></p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>10:15</var> PST</small><br><strong>Scheduled</strong> - The AT&T network in the US is conducting a planned maintenance from 21 March 2024 at 19:00 PDT until 22 March 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets via US short codes</p>tag:status.twilio.com,2005:Incident/201549032024-03-21T13:00:00-07:002024-03-04T00:12:54-08:00Russia SMS Carrier Maintenance - Tele2<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>21</var>, <var data-var='time'>13:00</var> - <var data-var='time'>17:00</var> PDT</strong></p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>00:11</var> PST</small><br><strong>Scheduled</strong> - The Tele2 network in Russia is conducting a planned maintenance from 21 March 2023 at 13:00 PDT until 21 March 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.</p>tag:status.twilio.com,2005:Incident/202793002024-03-20T21:00:00-07:002024-03-16T13:02:10-07:00US SMS Carrier Maintenance - Small US Carriers<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>20</var>, <var data-var='time'>21:00</var> PDT - Mar <var data-var='date'>21</var>, <var data-var='time'>01:00</var> PDT</strong></p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>13:02</var> PDT</small><br><strong>Scheduled</strong> - A subset of small US networks in the US are conducting a planned maintenance from 20 March 2024 at 21:00 PDT until 21 March 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.</p>tag:status.twilio.com,2005:Incident/201415232024-03-20T20:00:00-07:002024-03-01T23:33:28-08:00US and Canada SMS and MMS Carrier partner Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>20</var>, <var data-var='time'>20:00</var> PDT - Mar <var data-var='date'>21</var>, <var data-var='time'>00:00</var> PDT</strong></p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>23:33</var> PST</small><br><strong>Scheduled</strong> - Our SMS and MMS carrier partner in the US and Canada is conducting a planned maintenance from 20 March 2024 at 20:00 PDT until 21 March 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets via Toll-free numbers.</p>tag:status.twilio.com,2005:Incident/202962052024-03-20T13:00:00-07:002024-03-18T17:05:39-07:00Russia SMS Carrier Maintenance - Megafon and Yota<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>20</var>, <var data-var='time'>13:00</var> - <var data-var='time'>17:00</var> PDT</strong></p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>17:05</var> PDT</small><br><strong>Scheduled</strong> - The Megafon and Yota networks in Russia are conducting a planned maintenance from 20 March 2024 at 13:00 PDT until 20 March 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon and Yota Russia handsets.</p>tag:status.twilio.com,2005:Incident/202790642024-03-20T09:00:00-07:002024-03-16T12:08:27-07:00Account Security Carrier Partner Maintenance - Wind Tre (3) Italy<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>20</var>, <var data-var='time'>09:00</var> PDT - Mar <var data-var='date'>21</var>, <var data-var='time'>00:00</var> PDT</strong></p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>12:08</var> PDT</small><br><strong>Scheduled</strong> - Our carrier partner Wind Tre (3) Italy is conducting a planned maintenance from 20 March 2024 at 09:00 PDT until 21 March 2024 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for Wind Tre (3) Italy customers.<br /><br><br />Impacted Products:<br><br />Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes</p>tag:status.twilio.com,2005:Incident/202790612024-03-20T09:00:00-07:002024-03-16T12:07:45-07:00Account Security Carrier Partner Maintenance - H3G Austria<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>20</var>, <var data-var='time'>09:00</var> PDT - Mar <var data-var='date'>21</var>, <var data-var='time'>00:00</var> PDT</strong></p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>12:07</var> PDT</small><br><strong>Scheduled</strong> - Our carrier partner H3G Austria is conducting a planned maintenance from 20 March 2024 at 09:00 PDT until 21 March 2024 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for H3G Austria customers.<br /><br><br />Impacted Products:<br><br />Verify Silent Network Auth, Lookup SIM Swap</p>tag:status.twilio.com,2005:Incident/202790552024-03-20T09:00:00-07:002024-03-16T12:06:18-07:00Account Security Carrier Partner Maintenance - Three UK<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>20</var>, <var data-var='time'>09:00</var> PDT - Mar <var data-var='date'>21</var>, <var data-var='time'>00:00</var> PDT</strong></p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>12:06</var> PDT</small><br><strong>Scheduled</strong> - Our carrier partner Three UK is conducting a planned maintenance from 20 March 2024 at 09:00 PDT until 21 March 2024 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for Three UK customers.<br /><br><br />Impacted Products: <br><br />Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes</p>tag:status.twilio.com,2005:Incident/202417542024-03-20T09:00:00-07:002024-03-14T02:31:21-07:00Indonesia Voice Carrier Partner Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>20</var>, <var data-var='time'>09:00</var> - <var data-var='time'>13:00</var> PDT</strong></p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>02:31</var> PDT</small><br><strong>Scheduled</strong> - Our Voice carrier partner in Indonesia is conducting a planned maintenance from 20 March 2024 at 09:00 PDT until 20 March 2024 at 13:00 PDT. During the maintenance window, there could be intermittent call failures to and from a subset of Twilio Indonesia phone numbers.</p>tag:status.twilio.com,2005:Incident/202961712024-03-19T20:00:00-07:002024-03-18T17:00:20-07:00United States Account Security Carrier Partner Maintenance - Verizon Wireless<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>19</var>, <var data-var='time'>20:00</var> PDT - Mar <var data-var='date'>20</var>, <var data-var='time'>00:00</var> PDT</strong></p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>17:00</var> PDT</small><br><strong>Scheduled</strong> - Our carrier partner Verizon Wireless US is conducting an emergency maintenance from 19 March 2024 at 20:00 PDT until 20 March 2024 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for Verizon Wireless US customers.<br /><br><br /><br><br />Impacted Products: Verify Silent Network Auth</p>tag:status.twilio.com,2005:Incident/202917972024-03-19T17:00:00-07:002024-03-18T07:09:04-07:00Serbia SMS Carrier Maintenance - MTS<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>19</var>, <var data-var='time'>17:00</var> - <var data-var='time'>22:00</var> PDT</strong></p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>07:09</var> PDT</small><br><strong>Scheduled</strong> - The MTS network in Serbia is conducting a planned maintenance from 19 March 2024 at 17:00 PDT until 19 March 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Serbia handsets.</p>tag:status.twilio.com,2005:Incident/202293922024-03-19T14:00:00-07:002024-03-12T17:00:33-07:00France Voice Carrier Partner Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>19</var>, <var data-var='time'>14:00</var> - <var data-var='time'>20:00</var> PDT</strong></p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>17:00</var> PDT</small><br><strong>Scheduled</strong> - Our voice carrier partner in France is conducting a planned maintenance from 19 March 2024 at 14:00 PDT until 19 March 2024 at 20:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio France phone numbers.</p>tag:status.twilio.com,2005:Incident/202671022024-03-19T10:00:00-07:002024-03-15T06:08:56-07:00Vietnam SMS Carrier Maintenance - Mobifone<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>19</var>, <var data-var='time'>10:00</var> - <var data-var='time'>11:05</var> PDT</strong></p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>06:08</var> PDT</small><br><strong>Scheduled</strong> - The Mobifone network in Vietnam is conducting a planned maintenance from 19 March 2023 at 10:00 PDT until 19 March 2024 at 11:05 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mobifone Vietnam handsets.</p>tag:status.twilio.com,2005:Incident/202208662024-03-18T21:00:00-07:002024-03-11T19:44:44-07:00US and Puerto Rico SMS Carrier Partner Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>18</var>, <var data-var='time'>21:00</var> PDT - Mar <var data-var='date'>19</var>, <var data-var='time'>05:00</var> PDT</strong></p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>19:44</var> PDT</small><br><strong>Scheduled</strong> - Our SMS carrier partner in US and Puerto Rico is conducting a planned maintenance from 18 March 2024 at 21:00 PDT until 19 March 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US and Puerto Rico handsets.</p>tag:status.twilio.com,2005:Incident/200497282024-03-18T19:00:00-07:002024-03-18T17:59:57-07:00US SMS Carrier Maintenance - AT&T<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>18</var>, <var data-var='time'>19:00</var> PDT - Mar <var data-var='date'>19</var>, <var data-var='time'>04:00</var> PDT</strong></p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>08:45</var> PST</small><br><strong>Scheduled</strong> - The AT&T network in the US is conducting a planned maintenance from 18 March 2024 19:00 PDT until 19 March 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets.</p>tag:status.twilio.com,2005:Incident/202925392024-03-18T17:24:40-07:002024-03-18T17:24:40-07:00SMS Delivery Delays to Ucell Network in Uzbekistan<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>17:24</var> PDT</small><br><strong>Resolved</strong> - We are no longer experiencing SMS delivery delays when sending messages to Ucell Network in Uzbekistan. This incident has been resolved.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>16:36</var> PDT</small><br><strong>Update</strong> - We are observing recovery in SMS delivery delays when sending messages to Ucell Network in Uzbekistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>14:25</var> PDT</small><br><strong>Monitoring</strong> - We are observing recovery in SMS delivery delays when sending messages to Ucell Network in Uzbekistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>11:42</var> PDT</small><br><strong>Update</strong> - We are continuing to experience SMS delivery delays when sending messages to Ucell Network in Uzbekistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>09:32</var> PDT</small><br><strong>Update</strong> - We are continuing to experience SMS delivery delays when sending messages to Ucell Network in Uzbekistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>08:32</var> PDT</small><br><strong>Investigating</strong> - We are experiencing SMS delivery delays when sending messages to Ucell Network in Uzbekistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.</p>tag:status.twilio.com,2005:Incident/202962662024-03-18T17:20:01-07:002024-03-18T17:20:01-07:00Issue with Twilio Account Portal<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>17:17</var> PDT</small><br><strong>Investigating</strong> - Our Account Portal has an outage related to ticket submission.<br /><br />We are working to restore functionality as soon as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.</p>