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Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS Delivery Report Delays to Multiple Networks in the US for a Subset of Short Codes
      Update - We are experiencing SMS Delivery Report Delays to Multiple Networks in the US for a Subset of Short Codes. Our engineers are investigating, and we will provide another update in 1 hour or as soon as we have more information.
      Apr 19, 2024 - 15:46 PDT
      Investigating - Our monitoring systems have detected a potential issue SMS Delivery Report Delays to Multiple Networks in the US for a Subset of Short Codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Apr 19, 2024 - 15:30 PDT
      SMS Delivery Delays to Orange Network in Burkina Faso
      Update - We are continuing to experience SMS Delivery Delays to Orange Network in Burkina Faso. Our engineers are actively investigating, and we will provide another update in 2 hours or as soon as we have more information.
      Apr 19, 2024 - 15:24 PDT
      Update - We are experiencing SMS Delivery Delays to Orange Network in Burkina Faso. Our engineers are actively investigating, and we will provide another update in 1 hour or as soon as we have more information.
      Apr 19, 2024 - 14:32 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Orange Network in Burkina Faso. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Apr 19, 2024 - 14:19 PDT
      Inbound Call Failures to Twilio Korean Phone Numbers
      Update - We continue experiencing inbound call failures to Twilio Korean phone numbers. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Apr 19, 2024 - 09:24 PDT
      Update - We continue experiencing inbound call failures to Twilio Korean phone numbers. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Apr 18, 2024 - 09:27 PDT
      Update - We continue experiencing inbound call failures to Twilio Korean phone numbers. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Apr 17, 2024 - 09:29 PDT
      Update - We continue experiencing inbound call failures to Twilio Korean phone numbers. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Apr 16, 2024 - 09:32 PDT
      Update - We continue experiencing inbound call failures to Twilio Korean phone numbers. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Apr 15, 2024 - 09:36 PDT
      Update - We continue experiencing inbound call failures to Twilio Korean phone numbers. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Apr 14, 2024 - 09:36 PDT
      Update - We are continuing to work on a fix for this issue.
      Apr 13, 2024 - 09:41 PDT
      Update - We continue to experience inbound call failures to Twilio Korean phone numbers. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Apr 13, 2024 - 09:40 PDT
      Update - We are continuing to experience inbound call failures to Twilio Korean phone numbers. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Apr 12, 2024 - 08:38 PDT
      Update - We are continuing to experience inbound call failures to Twilio Korean phone numbers. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Apr 11, 2024 - 08:38 PDT
      Update - We are continuing to experience inbound call failures to Twilio Korean phone numbers. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Apr 10, 2024 - 16:40 PDT
      Update - We are continuing to experience inbound call failures to Twilio Korean phone numbers. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Apr 10, 2024 - 08:53 PDT
      Update - We are continuing to experience inbound call failures to Twilio Korean phone numbers. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Apr 10, 2024 - 04:53 PDT
      Update - We are continuing to experience inbound call failures to Twilio Korean phone numbers. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 10, 2024 - 03:07 PDT
      Identified - The issue causing inbound call failures to Twilio Korean phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Apr 10, 2024 - 02:17 PDT
      Multiple Destination Voice Carrier Partner Maintenance
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 08, 2024 - 13:00 PDT
      Scheduled - Our Voice carrier partner in Germany and France is conducting a series of planned maintenances from 08 April 2024 at 13:00 PDT until 24 April 2024 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures to Twilio Germany mobile and landline phone numbers, and from and to France toll free, mobile and landline phone numbers.



      Note, the maintenance will be carried out on each of the following dates and times:



      08 April 2024 at 13:00 PDT until 08 April 2024 at 19:00 PDT

      10 April 2024 at 13:00 PDT until 10 April 2024 at 19:00 PDT

      15 April 2024 at 13:00 PDT until 15 April 2024 at 19:00 PDT

      17 April 2024 at 13:00 PDT until 17 April 2024 at 19:00 PDT

      22 April 2024 at 13:00 PDT until 22 April 2024 at 19:00 PDT

      24 April 2024 at 13:00 PDT until 24 April 2024 at 19:00 PDT
      Apr 8, 2024 13:00 - Apr 24, 2024 19:00 PDT
      Russia SMS Carrier Maintenance - Tele2
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 01, 2024 - 13:00 PDT
      Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 01 April 2024 at 13:00 PDT until 29 April 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      01 April 2024 at 13:00 PDT until 01 April 2024 at 17:00 PDT


      03 April 2024 at 13:00 PDT until 03 April 2024 at 17:00 PDT


      08 April 2024 at 13:00 PDT until 08 April 2024 at 17:00 PDT


      10 April 2024 at 13:00 PDT until 10 April 2024 at 17:00 PDT


      15 April 2024 at 13:00 PDT until 15 April 2024 at 17:00 PDT


      17 April 2024 at 13:00 PDT until 17 April 2024 at 17:00 PDT


      22 April 2024 at 13:00 PDT until 22 April 2024 at 17:00 PDT


      24 April 2024 at 13:00 PDT until 24 April 2024 at 17:00 PDT


      29 April 2024 at 13:00 PDT until 29 April 2024 at 17:00 PDT
      Apr 1, 2024 13:00 - Apr 29, 2024 17:00 PDT
      PROGRAMMABLE MESSAGING Operational
      MMS Operational
      SMS Operational
      SMPP Operational
      Messaging Channels Operational
      Notify Operational
      Conversations Operational
      Messaging Insights Operational
      Messaging Services Operational
      Content API Operational
      PROGRAMMABLE VOICE Operational
      PSTN Operational
      SIP Interface Operational
      Client Web Operational
      Client Mobile ? Operational
      Conference ? Operational
      Recording ? Operational
      Queue ? Operational
      Text-to-Speech ? Operational
      Recording Transcriptions Operational
      TwiML Operational
      Voice Insights Operational
      Speech Recognition Operational
      Intelligence Operational
      Pay Operational
      Media Streams Operational
      Dialogflow Operational
      ACCOUNT SECURITY Operational
      Authy 2FA Operational
      Verify ? Operational
      Authy App Operational
      Lookup ? Operational
      ELASTIC SIP TRUNKING Operational
      Origination ? Operational
      Termination Operational
      FLEX Operational
      TaskRouter ? Operational
      Flex Application Platform Operational
      Flex Insights Operational
      Flex Agent Desktop Operational
      Flex Queue Stats Operational
      Flex Teams View Operational
      Flex Admin Console Operational
      Flex Routing Operational
      Flex Conversations Operational
      Flex Programmable Chat Operational
      Flex Programmable Voice Operational
      Proxy Operational
      Flex Plugins Operational
      Flex Billing Operational
      INTERCONNECT Operational
      PHONE NUMBERS ? Operational
      PROGRAMMABLE CHAT Operational
      PROGRAMMABLE VIDEO Operational
      Group Rooms Operational
      Peer-to-Peer Rooms Operational
      Recordings Operational
      Compositions Operational
      Network Traversal Service ? Operational
      Go Rooms Operational
      PROXY Operational
      SERVERLESS Operational
      Studio Operational
      Functions Operational
      Assets Operational
      TwiML Bins Operational
      Sync Operational
      DEVELOPER TOOLS Operational
      Console Operational
      Event Streams Operational
      Debugger & Alarms Operational
      Documentation Operational
      REST API Operational
      Bulk Export Operational
      TWILIO PLATFORM Operational
      Billing Operational
      Customer Support Center ? Operational
      Other Operational
      Account Insights Operational
      Trust Hub Operational
      Organization Operational
      CARRIER NETWORK Degraded Performance
      SMS Long Code, North America Operational
      MMS Long Code, North America Operational
      SMS Short Code, North America Degraded Performance
      MMS Short Code, North America Operational
      SMS Toll-Free, North America Operational
      MMS Toll-Free, North America Operational
      Voice, North America Operational
      Voice, Latin America Operational
      SMS, Latin America Operational
      Voice, APAC Under Maintenance
      SMS, APAC Operational
      MMS, APAC Operational
      Voice, Europe Operational
      SMS, Europe Operational
      Voice, Middle East & Africa Operational
      SMS, Middle East & Africa Degraded Performance
      Verify Silent Network Auth Operational
      Lookup Identity Match Operational
      Lookup Line Type Intelligence [Legacy API] Operational
      Lookup Line Type Intelligence [Twilio API] Operational
      Lookup SIM Swap Operational
      Legacy Identity MatchAndAttributes Operational
      FRONTLINE Operational
      INTERNET OF THINGS Operational
      Programmable Wireless Operational
      Super SIM Operational
      Wireless Insights Operational
      Operational
      Degraded Performance
      Partial Outage
      Major Outage
      Maintenance
      Scheduled Maintenance
      Spain SMS Carrier Partner Maintenance Apr 19, 2024 21:00-22:00 PDT
      Our SMS carrier partner in Spain is conducting a planned maintenance from 19 April 2024 at 21:00 PDT until 19 April 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Spain handsets.
      Posted on Apr 12, 2024 - 07:13 PDT
      Russia SMS Carrier Maintenance - Beeline Apr 22, 2024 13:00-17:40 PDT
      The Beeline network in Russia is conducting a planned maintenance from 22 April 2024 at 13:00 PDT until 22 April 2024 at 17:40 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
      Posted on Apr 19, 2024 - 10:52 PDT
      France SMS Carrier Maintenance - Bouygues Telecom Apr 22, 2024 14:00-21:00 PDT
      The Bouygues Telecom network in France is conducting a planned maintenance from 22 April 2024 at 14:00 PDT until 22 April 2024 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom France handsets.
      Posted on Apr 15, 2024 - 00:05 PDT
      US and Puerto Rico SMS Carrier Partner Maintenance Apr 22, 2024 16:00-21:00 PDT
      Our SMS carrier partner in the US and Puerto Rico is conducting a planned maintenance from 22 April 2024 at 16:00 PDT until 22 April 2024 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US and Puerto Rico handsets.
      Posted on Apr 15, 2024 - 06:33 PDT
      Mexico SMS Carrier Maintenance - AT&T Apr 22, 2024 22:00 - Apr 23, 2024 05:00 PDT
      The AT&T network in Mexico is conducting an emergency maintenance from 22 April 2024 at 22:00 PDT until 23 April 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Posted on Apr 19, 2024 - 13:23 PDT
      Japan SMS Carrier Maintenance - KDDI Apr 23, 2024 04:00 - Apr 25, 2024 14:00 PDT
      The KDDI network in Japan is conducting a series of planned maintenances from 23 April 2024 at 04:00 PDT until 25 April 2024 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from KDDI Japan handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      23 April 2024 at 04:00 PDT until 23 April 2024 at 14:00 PDT

      24 April 2024 at 04:00 PDT until 24 April 2024 at 14:00 PDT

      25 April 2024 at 04:00 PDT until 25 April 2024 at 14:00 PDT
      Posted on Apr 16, 2024 - 08:06 PDT
      Multiple Destination SMS Carrier Partner Maintenance Apr 24, 2024 16:00-22:00 PDT
      Our SMS carrier partner in the US and Puerto Rico is conducting a planned maintenance from 24 April 2024 at 16:00 PDT until 24 April 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US and Puerto Rico handsets.
      Posted on Apr 17, 2024 - 18:05 PDT
      Multiple Destination SMS Carrier Partner Maintenance Apr 25, 2024 16:00-22:00 PDT
      Our SMS carrier partner in the US and Puerto Rico is conducting a planned maintenance from 25 April 2024 at 16:00 PDT until 25 April 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US and Puerto Rico handsets.
      Posted on Apr 17, 2024 - 22:17 PDT
      Twilio Interconnect Maintenance (Singapore) May 10, 2024 07:00-14:00 PDT
      Twilio is conducting planned maintenance from 10 May 07:00 until 10 May 14:00 PDT on the Twilio Network Exchange in Singapore (SG1). During the maintenance window there could be intermittent impact to services with Interconnects in SG1.
      Posted on Apr 12, 2024 - 14:26 PDT
      Twilio Voice Maintenance (Singapore) May 10, 2024 07:00-14:00 PDT
      Twilio is conducting a planned maintenance from 10 May 07:00 until 10 May 14:00 PDT on the Twilio Network Exchange in Singapore (SG1). During the maintenance window there could be intermittent impact on calls to and from Singapore.
      Posted on Apr 12, 2024 - 14:26 PDT
      Twilio Interconnect Maintenance (Singapore) May 11, 2024 09:00-14:00 PDT
      Twilio is conducting planned maintenance from 11 May 09:00 until 11 May 14:00 PDT on the Twilio Network Exchange in Singapore (SG1). During the maintenance window there could be intermittent impact to services with Interconnects in SG1.
      Posted on Apr 12, 2024 - 15:05 PDT
      Twilio Voice Maintenance (Singapore) May 11, 2024 09:00-14:00 PDT
      Twilio is conducting a planned maintenance from 11 May 09:00 until 11 May 14:00 PDT on the Twilio Network Exchange in Singapore (SG1). During the maintenance window there could be intermittent impact on calls to and from Singapore.
      Posted on Apr 12, 2024 - 15:04 PDT
      System Metrics Month Week Day
      API Response Time - North America
      Fetching
      API Response Time - Europe
      Fetching
      Past Incidents
      Apr 19, 2024
      SMS Delivery Report Delays to Multiple Networks in the US from a Subset of Short Codes
      Resolved - We are no longer experiencing delivery report delays when sending messages to multiple networks in the US, including Verizon, AT&T and T-Mobile via small subset of short codes. This incident has been resolved.
      Apr 19, 11:51 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in the US, including Verizon, AT&T and T-Mobile via small subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 19, 09:59 PDT
      Update - We are experiencing SMS delivery delays when sending messages to multiple networks in the US, including Verizon, AT&T and T-Mobile via small subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Apr 19, 09:10 PDT
      Investigating - Our monitoring systems have detected a potential issue with outbound DLR delays to Multiple networks in the US, including Verizon, AT&T and T-Mobile when sending from Short Codes. Messages are being delivered but pending DLR. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Apr 19, 09:00 PDT
      Increased number of HTTP 503 errors on Verify V2 API
      Resolved - The Verify V2 API experienced an increased number of HTTP 503 errors on April 19 during three periods, between 21:13:46 PST and 21:14:01 PST, 04:30:29 PST and 04:30:43 PST, and 05:27:59 PST and 05:28:14 PST. The issue has now been resolved.
      Apr 19, 07:38 PDT
      Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with the Verify V2 API experiencing an increased number of HTTP 503 errors. We will follow up and provide customer impact details within 2 hours.
      Apr 19, 07:25 PDT
      SMS Delivery Delays from a subset of Twilio Short Codes to T-Mobile USA Numbers
      Resolved - We are no longer experiencing SMS delivery delays when sending messages from a subset of Twilio short code numbers, to the T-mobile Network in the USA. This incident has been resolved.
      Apr 19, 05:00 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to from a subset of Twilio short code numbers, to the T-mobile Network in the USA. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours, or as soon as more information becomes available.
      Apr 19, 03:05 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to from a subset of Twilio short code numbers, to the T-mobile Network in the USA. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes, or as soon as more information becomes available.
      Apr 19, 02:39 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages from a subset of Twilio short code numbers, to the T-mobile Network in the USA. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour, or as soon as more information becomes available.
      Apr 19, 01:43 PDT
      US SMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Apr 19, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 19, 02:00 PDT
      Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 19 April 2024 at 02:00 PDT until 19 April 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets.
      Apr 19, 01:14 PDT
      Canada Account Security Service Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Apr 19, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 18, 23:00 PDT
      Scheduled - Our service partner is conducting an emergency maintenance from 18 April 2024 at 23:00 PDT until 19 April 2024 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



      Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
      Apr 18, 20:48 PDT
      US SMS Carrier Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      Apr 19, 02:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 18, 22:00 PDT
      Scheduled - A subset of small networks in the US are conducting a planned maintenance from 18 April 2024 at 22:00 PDT until 19 April 2024 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      Apr 16, 20:39 PDT
      Mexico SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Apr 19, 01:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 18, 23:30 PDT
      Scheduled - Our SMS carrier partner in Mexico is conducting an emergency maintenance from 18 April 2024 at 23:30 PDT until 19 April 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Mexico handsets.
      Apr 17, 22:19 PDT
      US SMS Carrier Maintenance - T-Mobile
      Completed - Please note, this maintenance activity is scheduled for a later time. We will post the new schedule shortly. We apologise for the inconvenience caused.
      Apr 19, 00:49 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 19, 03:00 PDT
      Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 19 April 2024 at 03:00 PDT until 19 April 2024 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets.
      Apr 18, 13:47 PDT
      Apr 18, 2024
      Twilio Error Log Data Issue
      Resolved - Twilio Error log Data was degraded between 8:57 PT to 22:19 PST on 04/18/2023. During this period of time customers may have encountered errors when accessing error log data. The issue has now been resolved.
      Apr 18, 22:37 PDT
      Lag delivering Events in Event Streams
      Resolved - Event streams system was impacted and customers may have observed lag receiving Events between 4:13am CET and 5:02AM CET. Our engineering team has detected and resolved the issue.
      Apr 18, 20:27 PDT
      Malaysia SMS Carrier Maintenance - Maxis
      Completed - The scheduled maintenance has been completed.
      Apr 18, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 18, 11:00 PDT
      Scheduled - The Maxis network in Malaysia is conducting an emergency maintenance from 18 April 2024 at 11:00 PDT until 18 April 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Maxis Malaysia handsets.
      Apr 18, 05:37 PDT
      Russia SMS Carrier Maintenance - Megafon and Yota
      Completed - The scheduled maintenance has been completed.
      Apr 18, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 18, 13:00 PDT
      Scheduled - The Megafon and Yota network in Russia is conducting a planned maintenance from 18 April 2024 at 13:00 PDT until 18 April 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon and Yota Russia handsets.
      Apr 12, 07:18 PDT
      Our Engineers are Investigating an Issue with Billing Recharges and Account Suspensions
      Resolved - We have fully investigated the billing issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
      Apr 18, 16:33 PDT
      Update - Our engineers are currently investigating the customer impact of a retroactive issue with billing recharges and account suspensions. We will follow up and provide customer impact details within 2 hours.
      Apr 18, 14:13 PDT
      Investigating - Our engineers are currently investigating the customer impact of a retroactive issue with billing recharges and account suspensions. We will follow up and provide customer impact details within 2 hours.
      Apr 18, 14:12 PDT
      Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with billing recharges and account suspensions. We will follow up and provide customer impact details within 2 hours.
      Apr 18, 14:11 PDT
      MMS Failing With MMS Converter Enabled
      Resolved - We have observed a full recovery with MMS sent with MMS Converter enabled. This incident is resolved.
      Apr 18, 16:32 PDT
      Monitoring - We are observing recovery with MMS sent with MMS Converter enabled. Our engineers will continue to monitor the issue to ensure a full recovery, and we will provide another update in 30 minutes.
      Apr 18, 16:09 PDT
      Update - We are experiencing an issue with MMS failing to send with media attached, or failing with the 21602 error code if no message body is provided, when MMS Converter is enabled. Our engineers are investigating the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
      Apr 18, 15:26 PDT
      Investigating - We've become aware of a potential issue with MMS Converter. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Apr 18, 14:58 PDT
      SMS Delivery Delays To Cell C Network In South Africa Via A Subset Of Twilio Longcode Numbers
      Resolved - We are no longer experiencing issues with delivery report delays when sending to Cell C Network in South Africa via a subset of Twilio longcode numbers. This incident is resolved.
      Apr 18, 13:52 PDT
      Monitoring - We are observing recovery in delivery report delays when sending to Cell C Network in South Africa via a subset of Twilio longcode numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 18, 11:59 PDT
      Identified - We continue to experience SMS delivery delays to Cell C Network in South Africa via a subset of Twilio longcode numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Apr 18, 10:30 PDT
      Update - We continue to experience SMS delivery delays to Cell C Network in South Africa via a subset of Twilio longcode numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Apr 18, 06:31 PDT
      Update - We continue to experience SMS delivery delays to Cell C Network in South Africa via a subset of Twilio longcode numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 18, 04:35 PDT
      Investigating - We are experiencing SMS delivery delays to Cell C Network in South Africa via a subset of Twilio longcode numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 18, 03:38 PDT
      Super SIM Usage Record API Returning Elevated HTTP 500 Error Rates
      Resolved - We are no longer experiencing issues with the Super SIM Usage Record API. This incident is resolved.
      Apr 18, 13:06 PDT
      Monitoring - We are observing recovery with the Super SIM Usage Record API. Our engineers are continuing to monitor the issue, and we will provide another update in 30 minutes.
      Apr 18, 12:37 PDT
      Update - We are experiencing elevated HTTP 500 error rates from Super SIM Usage Record API. Our engineering team is actively investigating the issue. We will provide another update in 1 hour or sooner once more information becomes available.
      Apr 18, 11:45 PDT
      Investigating - Our monitoring systems have detected a potential issue where almost 100% of the Super SIM Usage Record APIs are failing since 10 minutes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Apr 18, 11:38 PDT
      SMS Delivery Failures on Airtel Network in DR Congo
      Resolved - We are no longer experiencing SMS delivery failures on Airtel Network in DR Congo. This incident has been resolved.
      Apr 18, 11:09 PDT
      Monitoring - We are observing successful SMS delivery to Airtel Network in DR Congo. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 18, 09:25 PDT
      Update - We continue to experience SMS delivery failures on Airtel Network in DR Congo. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Apr 18, 06:14 PDT
      Update - We continue to experience SMS delivery failures on Airtel Network in DR Congo. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Apr 18, 02:20 PDT
      Update - We continue to experience SMS delivery failures on Airtel Network in DR Congo. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 18, 00:23 PDT
      Investigating - We are experiencing SMS delivery failures on Airtel Network in DR Congo. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Apr 17, 23:25 PDT
      Outbound SMS Delivery Delays To Narwas Network In Oman
      Resolved - We are no longer experiencing delivery report delays when sending to Narwas Network In Oman. This incident has been resolved.
      Apr 18, 06:23 PDT
      Monitoring - We are observing recovery in outbound SMS delivery delays to Narwas Network in Oman. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 18, 04:33 PDT
      Update - We are still experiencing outbound SMS delivery delays to Narwas Network in Oman. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Apr 17, 15:39 PDT
      Update - We are still experiencing outbound SMS delivery delays to Narwas Network in Oman. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Apr 17, 07:48 PDT
      Update - We are still experiencing outbound SMS delivery delays to Narwas Network in Oman. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Apr 17, 03:55 PDT
      Update - We are still experiencing outbound SMS delivery delays to Narwas Network in Oman. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 17, 01:59 PDT
      Investigating - We are experiencing outbound SMS delivery delays to Narwas Network in Oman. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 17, 01:02 PDT
      SMS Delivery Report Delays when sending to Barbados Digicel Network on Twilio.
      Resolved - We are no longer experiencing delays in receiving message delivery reports when sending to Barbados Digicel Network on Twilio. This incident has been resolved.
      Apr 18, 06:03 PDT
      Monitoring - We are observing recovery in receiving message delivery reports when sending to Barbados Digicel Network on Twilio. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 18, 04:12 PDT
      Update - We are still experiencing delays in receiving message delivery reports when sending to Barbados Digicel Network on Twilio. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Apr 18, 01:12 PDT
      Update - We are experiencing delays in receiving message delivery reports when sending to Barbados Digicel Network on Twilio. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Apr 17, 21:14 PDT
      Update - We are experiencing delays in receiving message delivery reports when sending to Barbados Digicel Network on Twilio. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 17, 19:27 PDT
      Investigating - We are experiencing delays in receiving message delivery reports when sending to Barbados Digicel Network on Twilio. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Apr 17, 18:49 PDT
      Increased Number os 15000 Errors on Programable Voice Calls
      Resolved - We are no longer experiencing issues with voice calls with an increased number of 15000: Internal Twilio Error. This incident has been resolved.
      Apr 18, 05:54 PDT
      Monitoring - We are experiencing issues with voice calls with an increased number of 15000: Internal Twilio Error. Our engineering team has identified the issue, and it has now been mitigated. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      Apr 18, 05:27 PDT
      Update - We are investigating a service interruption with increased number of, 15000 - Internal Twilio error. We expect to provide another update in 30 minutes or as soon as more information becomes available
      Apr 18, 05:16 PDT
      Investigating - We've become aware of a potential issue with increased number of 15000 - Internal Twilio error. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Apr 18, 04:45 PDT
      US SMS and MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Apr 18, 01:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 17, 21:00 PDT
      Scheduled - Our SMS and MMS carrier partner in the US is conducting a planned maintenance from 17 April 2024 at 21:00 PDT until 18 April 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US handsets via US short codes.
      Apr 9, 18:03 PDT
      Inbound SMS Delivery Failures to a Subset of Phone Numbers in Sweden
      Resolved - We are no longer experiencing inbound SMS delivery failures to a subset of phone numbers in Sweden. This incident is resolved.
      Apr 18, 00:41 PDT
      Update - We are no longer experiencing inbound SMS delivery failures to a subset of phone numbers in Sweden. This incident is resolved.
      Apr 17, 12:29 PDT
      Monitoring - We are observing recovery in inbound SMS delivery failures to a subset of phone numbers in Sweden. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 17, 10:20 PDT
      Update - We are still experiencing Inbound SMS delivery failures to a subset of phone numbers in Sweden. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Apr 17, 06:27 PDT
      Update - We are still experiencing Inbound SMS delivery failures to a subset of phone numbers in Sweden. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 17, 04:38 PDT
      Investigating - We are still experiencing Inbound SMS delivery failures to a subset of phone numbers in Sweden. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 17, 03:42 PDT
      Monitoring - We are observing recovery in Inbound SMS delivery failures to a subset of phone numbers in Sweden. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 17, 01:48 PDT
      Investigating - We are experiencing Inbound SMS delivery failures to a subset of phone numbers in Sweden. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 17, 00:44 PDT
      Apr 17, 2024
      Russia SMS Carrier Maintenance - MTS
      Completed - The scheduled maintenance has been completed.
      Apr 17, 23:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 17, 21:30 PDT
      Scheduled - The MTS network in Russia is conducting an emergency maintenance from 17 April 2024 at 21:30 PDT until 17 April 2024 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
      Apr 16, 00:58 PDT
      United States Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Apr 17, 23:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 17, 20:00 PDT
      Scheduled - Our Voice carrier partner in the United States is conducting a planned maintenance from 17 April 2024 at 20:00 PDT until 17 April 2024 at 23:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures to Twilio United States toll free phone numbers.
      Apr 15, 13:21 PDT
      Inbound Call Failures to a Subset of Twilio Thailand Phone Numbers
      Resolved - The issue affecting inbound calls to Twilio Thailand phone numbers has been resolved, and the service is functioning normally at this time.
      Apr 17, 20:57 PDT
      Monitoring - We have started seeing recovery for inbound calls to Twilio Thailand phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 17, 19:17 PDT
      Investigating - We are observing a subset of call failures to Twilio Thailand phone numbers . We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.
      Apr 17, 18:39 PDT
      Toll Free Hosted Phone Numbers Orders Unable To Get into Carrier Processing State
      Resolved - Our Small amount of Toll Free hosted numbers orders where they are not able get into Carrier Processing State has been resolved and is operating normally at this time.
      Apr 17, 19:06 PDT
      Update - We are continuing to observe recovery with a small amount of Toll Free hosted numbers orders where they are not able get into Carrier Processing State. We will continue to monitor and provide another update in 2 hours or as soon as more information becomes available.
      Apr 17, 17:13 PDT
      Update - We are continuing to observe recovery with a small amount of Toll Free hosted numbers orders where they are not able get into Carrier Processing State. We will continue to monitor and provide another update in 2 hours or as soon as more information becomes available.
      Apr 17, 15:09 PDT
      Monitoring - We are observing recovery with a small amount of Toll Free hosted numbers orders where they are not able get into Carrier Processing State. We will continue to monitor and provide another update in 2 hours or as soon as more information becomes available.
      Apr 17, 13:11 PDT
      Update - We are continuing to investigate an issue with a small amount of Toll Free hosted numbers orders where they are not able get into Carrier Processing State. We expect to provide another update in 2 hour or as soon as more information becomes available.
      Apr 17, 12:35 PDT
      Update - We are investigating an issue with a small amount of Toll Free hosted numbers orders where they are not able get into Carrier Processing State. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Apr 17, 11:19 PDT
      Investigating - Our monitoring systems have detected a potential issue with hosted phone number orders being unable to get into carrier processing state. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Apr 17, 10:45 PDT
      France SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Apr 17, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 17, 14:00 PDT
      Scheduled - Our SMS carrier partner in France is conducting a planned maintenance from 17 April 2024 at 14:00 PDT until 17 April 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets.
      Apr 15, 11:42 PDT
      SMS Delivery Delay to Mcel Network in Mozambique
      Resolved - We are no longer experiencing SMS delivery delays to Mcel Network in Mozambique. This incident is resolved.
      Apr 17, 16:58 PDT
      Monitoring - We are observing recovery with SMS delivery delays to Mcel Network in Mozambique. Our engineers will continue to monitor the issue, and we will provide another update in 2 hours.
      Apr 17, 15:11 PDT
      Update - We continue to experience SMS delivery delays to Mcel Network in Mozambique. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Apr 17, 11:10 PDT
      Update - We continue to experience SMS delivery delays to Mcel Network in Mozambique. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Apr 17, 07:13 PDT
      Update - We continue to experience SMS delivery delays to Mcel Network in Mozambique. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 17, 05:21 PDT
      Investigating - We are experiencing SMS delivery delays to Mcel Network in Mozambique. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 17, 04:25 PDT
      SMS Delivery Report Delays to multiple network in the US for a Subset of Short Codes
      Resolved - We are no longer experiencing SMS Delivery Report Delays to multiple network in the US for a Subset of Short Codes. This incident is resolved.
      Apr 17, 15:48 PDT
      Monitoring - We are observing recovery with SMS Delivery Report Delays to multiple network in the US for a Subset of Short Codes. We are continuing to monitor the situation, and will provide an update in 2 hours or as soon as more information becomes available.
      Apr 17, 13:51 PDT
      Update - We are experiencing SMS Delivery Report Delays to multiple network in the US for a Subset of Short Codes. Our engineers are investigating with our carrier partners, and we will provide an update in 1 hour or as soon as more information becomes available.
      Apr 17, 12:53 PDT
      Investigating - Our monitoring systems have detected a potential issue SMS Delivery Delays to Multiple Networks in the US for a Subset of Shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Apr 17, 12:42 PDT
      Twilio Degraded Billing Affecting Successful Account Payments
      Resolved - Twilio billing systems were degraded for 2 hours and 42 minutes between 08:28 AM and 11:10 AM Pacific Time on 04/17/2024. During this period of time customers may have experienced issues successfully adding funds to or upgrading their account. The issue has now been resolved.
      Apr 17, 15:36 PDT
      SMS Delivery Delays To MTN Network in Nigeria and Uganda
      Resolved - We are no longer experiencing issues with outbound SMS delivery delays when sending to MTN Network in Nigeria and Uganda. This incident is resolved.
      Apr 17, 15:05 PDT
      Monitoring - We are observing recovery with outbound SMS delivery delays when sending to MTN Network in Nigeria and Uganda. We will continue to monitor, and provide another update in 2 hours or as soon as more information becomes available.
      Apr 17, 12:58 PDT
      Update - We are investigating an issue causing outbound SMS delivery delays when sending to MTN Network in Nigeria and Uganda. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 17, 11:08 PDT
      Update - We are investigating an issue causing outbound SMS delivery delays when sending to MTN Network in Nigeria and Uganda. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Apr 17, 09:56 PDT
      Investigating - We've become aware of a potential issue related to outbound SMS delivery delays when sending to MTN network in Nigeria. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Apr 17, 09:42 PDT
      Console Buy a Number Page Shows Something Went Wrong
      Resolved - We are no longer experiencing issues with buying phone numbers via console. This incident has been resolved.
      Apr 17, 13:04 PDT
      Monitoring - We are observing recovery with buying phone numbers via console. We will provide another update in 30 minutes.
      Apr 17, 12:33 PDT
      Update - We are investigating an issue with buying phone numbers via console, the page is showing 'Something Went Wrong'. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 17, 10:06 PDT
      Update - We are investigating an issue with buying phone numbers via console, the page is showing 'Something Went Wrong'. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Apr 17, 08:59 PDT
      Investigating - We've become aware of a potential issue when purchasing phone numbers via console, the page is showing 'Something Went Wrong' when trying to buy phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Apr 17, 08:49 PDT
      Voice Calls and Transfer/Mute Failures
      Resolved - Twilio programmable voice was degraded for 2 minutes between 9:59 and 10:01 Pacific Time on 04/17/2024. During this period of time customers may have experienced voice calls and transfer/mute failures. The issue has now been resolved.
      Apr 17, 11:51 PDT
      Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Voice calls and transfer/mute failures. We will follow up and provide customer impact details within 2 hours.
      Apr 17, 10:32 PDT
      Indonesia Account Security Carrier Partner Maintenance - Indosat Ooredoo Hutchision (IOH)
      Completed - The scheduled maintenance has been completed.
      Apr 17, 10:40 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 17, 10:00 PDT
      Scheduled - Our carrier partner Indosat Ooredoo Hutchision (IOH) Indonesia is conducting an emergency maintenance from 17 April 2024 at 10:00 PDT until 17 April 2024 at 10:40 PDT. During the maintenance window, there could be intermittent API request failures for Indosat Ooredoo Hutchision (IOH) Indonesia customers.



      Impacted Product: Verify Silent Network Auth
      Apr 16, 07:48 PDT
      SMS Delivery Delays to MPT Network in Myanmar
      Resolved - The issue causing delays in SMS delivery when sending messages to MPT Network in Myanmar has been resolved, and the service is functioning normally at this time.
      Apr 17, 07:07 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to MPT Network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 17, 05:17 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to MPT Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Apr 17, 02:40 PDT
      Update - We continue to experience SMS delivery delays when sending messages to MPT Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 17, 00:46 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to MPT Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Apr 16, 23:48 PDT
      Outbound Whatsapp Failing in Flex
      Resolved - Outbound WhatsApp meetings were failing in flex from 2024-04-16 23:32:00 UTC until 2024-04-17 06:25:00 UTC. Customers would be unable to initiate outbound meetings/tasks from Flex on the WhatsApp channel.
      Apr 17, 05:39 PDT
      SMS Delivery Failures to Lycamobile Network in Ireland
      Resolved - We are no longer experiencing SMS delivery failures when sending messages to Lycamobile network in Ireland. This incident has been resolved.
      Apr 17, 05:31 PDT
      Monitoring - We are observing recovery in SMS delivery failures when sending messages to Lycamobile network in Ireland. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 17, 03:40 PDT
      Update - We continue to experience SMS delivery failures when sending messages to Lycamobile network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Apr 16, 19:44 PDT
      Update - We continue to experience SMS delivery failures when sending messages to Lycamobile network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Apr 16, 15:44 PDT
      Identified - We are experiencing SMS delivery failures when sending messages to Lycamobile network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 16, 13:54 PDT
      Investigating - We are experiencing SMS delivery failures when sending messages to Lycamobile network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Apr 16, 13:00 PDT
      US SMS Carrier Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      Apr 17, 02:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 16, 21:00 PDT
      Scheduled - A subset of small networks in the US is conducting an emergency maintenance from 16 April 2024 at 21:00 PDT until 17 April 2024 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      Apr 16, 20:39 PDT
      Apr 16, 2024
      Germany SMS Carrier Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      Apr 16, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 16, 21:00 PDT
      Scheduled - The Vodafone network in Germany is conducting a planned maintenance from 16 April 2024 at 21:00 PDT until 16 April 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone Germany handsets.
      Apr 11, 00:17 PDT
      Russia SMS Carrier Maintenance - Megafon and Yota
      Completed - The scheduled maintenance has been completed.
      Apr 16, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 16, 13:00 PDT
      Scheduled - The Megafon and Yota network in Russia is conducting a planned maintenance from 16 April 2024 at 13:00 PDT until 16 April 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon and Yota Russia handsets.
      Apr 12, 07:16 PDT
      SMS Delivery Delays to Vodacom Tanzania
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Vodacom network in Tanzania. This incident has been resolved.
      Apr 16, 16:51 PDT
      Update - We continue to reserve recovery in SMS delivery delays when sending messages to the Vodacom network in Tanzania. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 16, 14:54 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Vodacom network in Tanzania. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 16, 13:04 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to the Vodacom network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours, or as soon as more information becomes available.
      Apr 16, 11:10 PDT
      Identified - We are continuing to experience SMS delivery delays when sending messages to the Vodacom network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour, or as soon as more information becomes available.
      Apr 16, 10:14 PDT
      Update - We have started seeing recovery for SMS delivery delays when sending messages to the Vodacom network in Tanzania. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 16, 08:45 PDT
      Monitoring - We have started seeing recovery for SMS delivery delays when sending messages to the Vodacom network in Tanzania. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 16, 06:49 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to the Vodacom network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours, or as soon as more information becomes available.
      Apr 16, 04:45 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to the Vodacom network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour, or as soon as more information becomes available.
      Apr 16, 03:49 PDT
      Twilio Emergency Interconnect Maintenance (Australia)
      Completed - Following the successful outcome of the AU1 follow-up Maintenance 16 April 07:00 until 16 April 12:00 PDT, this additional backup date is no longer required and is being removed. Thank you.
      Apr 16, 14:44 PDT
      Scheduled - Twilio is conducting an Emergency maintenance from 17 April 07:00 until 17 April 12:00 PDT on the Twilio Network Exchange in Sydney, Australia (AU1). During the maintenance window there could be intermittent impact to services with Interconnects in AU1.

      Please be advised this is a follow-up Maintenance for the work performed previously on the AU1 site that occurred 12 April 05:00 PDT.
      Apr 15, 10:39 PDT
      Twilio Emergency Voice Maintenance (Australia)
      Completed - Following the successful outcome of the AU1 follow-up Maintenance 16 April 07:00 until 16 April 12:00 PDT, this additional backup date is no longer required and is being removed. Thank you.
      Apr 16, 14:43 PDT
      Scheduled - Twilio is conducting an Emergency maintenance from 17 April 07:00 until 17 April 12:00 PDT on the Twilio network. During the maintenance window there could be intermittent impact on calls to and from Australia / New Zealand.

      Please be advised this is a follow-up Maintenance for the work performed previously on the AU1 site that occurred 12 April 05:00 PDT.
      Apr 15, 10:38 PDT
      Twilio Emergency Interconnect Maintenance (Australia)
      Completed - The scheduled maintenance has been completed.
      Apr 16, 12:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 16, 07:00 PDT
      Scheduled - Twilio is conducting an Emergency maintenance from 16 April 07:00 until 16 April 12:00 PDT on the Twilio Network Exchange in Sydney, Australia (AU1). During the maintenance window there could be intermittent impact to services with Interconnects in AU1.

      Please be advised this is a follow-up Maintenance for the work performed previously on the AU1 site that occurred 12 April 05:00 PDT.
      Apr 15, 10:39 PDT
      Twilio Emergency Voice Maintenance (Australia)
      Completed - The scheduled maintenance has been completed.
      Apr 16, 12:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 16, 07:00 PDT
      Scheduled - Twilio is conducting an Emergency maintenance from 16 April 07:00 until 16 April 12:00 PDT on the Twilio network. During the maintenance window there could be intermittent impact on calls to and from Australia / New Zealand.

      Please be advised this is a follow-up Maintenance for the work performed previously on the AU1 site that occurred 12 April 05:00 PDT.
      Apr 15, 10:38 PDT
      Customers Unable to Update Functions & Assets Configuration
      Resolved - The issue with Functions & Assets where customers were unable to update classic functions configuration has been resolved, and the service is functioning normally at this time.
      Apr 16, 08:15 PDT
      Monitoring - We have started seeing recovery for the issue with Functions causing customers not being able to update classic functions configuration. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Apr 16, 07:45 PDT
      Update - We are investigating an intermittent issue with Functions causing customers not being able to update classic functions configuration. We expect to provide another update in 1 hour or as more information becomes available.
      Apr 16, 06:43 PDT
      Update - We are investigating an intermittent issue with Functions causing customers not being able to update classic functions configuration. We expect to provide another update as more information becomes available.
      Apr 16, 06:26 PDT
      Investigating - We've become aware of a potential issue with Functions causing customers not being able to update classic functions configuration. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Apr 16, 06:15 PDT
      Delayed Push Notifications for Twilio Engage
      Resolved - The issue affecting Engage product where customers were seeing delayed push notification deliveries has been resolved, and the service is functioning normally at this time.
      Apr 16, 07:25 PDT
      Monitoring - We have started seeing recovery for issue with Twilio Engage where customers were seeing delayed push notifications. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Apr 16, 06:55 PDT
      Update - We have detected an issue in which Engage product customers are seeing delayed push notification deliveries. Our engineering team is actively investigating, and we will have an update within 1 hour, or as soon as we have any further information.
      Apr 16, 05:54 PDT
      Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Apr 16, 05:26 PDT
      United States Account Security Carrier Partner Maintenance - Verizon Wireless
      Completed - The scheduled maintenance has been completed.
      Apr 16, 02:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 15, 20:00 PDT
      Scheduled - Our carrier partner Verizon Wireless United States is conducting a planned maintenance from 15 April 2024 at 20:00 PDT until 16 April 2024 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for Verizon Wireless United States customers.



      Impacted Product: Verify Silent Network Auth
      Apr 12, 16:21 PDT
      Apr 15, 2024
      SMS and MMS Delivery Delays and Failures to T-Mobile Network in the US
      Resolved - We are no longer experiencing SMS and MMS delivery delays and failures when sending messages to T-Mobile Network in the US. This incident has been resolved.
      Apr 15, 20:09 PDT
      Monitoring - We are observing recovery in SMS and MMS delivery delays and failures when sending messages to T-Mobile Network in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 15, 18:09 PDT
      Update - We are experiencing SMS and MMS delivery delays and failures when sending messages to T-Mobile Network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 15, 16:59 PDT
      Investigating - We are experiencing SMS and MMS delivery delays and failures via a subset of long codes when sending messages to T-Mobile Network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 15, 16:11 PDT
      500 Error From Authy API
      Resolved - The Authy API was degraded for 2 minutes between 10:53 AM to 10:55 AM Pacific Time on 04/13/2024. During this period of time, the API dropped many requests. Some customers were unable to start or check verifications. Also, some end-users may have seen errors in the Authy apps. The issue has now been resolved.
      Apr 15, 15:52 PDT
      Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Authy API. We will follow up and provide customer impact details within 2 hours.
      Apr 15, 15:21 PDT
      SMS Delivery Receipts Delays to Indosat Network in Indonesia
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Indosat and H3G networks in Indonesia. This incident has been resolved.
      Apr 15, 15:46 PDT
      Update - We are seeing recovery for SMS delivery delays when sending messages to the Indosat and H3G networks in Indonesia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 15, 13:45 PDT
      Monitoring - We have started seeing recovery for SMS delivery delays when sending messages to the Indosat and H3G networks in Indonesia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 15, 11:50 PDT
      Update - We are still experiencing SMS delivery receipts delays to Indosat network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Apr 14, 15:52 PDT
      Update - We are still experiencing SMS delivery receipts delays to Indosat network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Apr 13, 15:59 PDT
      Update - We are experiencing SMS delivery receipts delays to Indosat network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Apr 12, 23:59 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to H3G networks, and have identified that the issue over the Indosat Network is only associated with Delivery Reports, while current delivery is accurate. Our engineers continue working with our carrier partners to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Apr 12, 20:31 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to H3G networks, and have identified that the issue over the Indosat Network is only associated with Delivery Reports, while current delivery is accurate. Our engineers continue working with our carrier partners to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Apr 12, 12:03 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to H3G networks, but delays are still occurring when sending to Indosat in Indonesia. Our engineers continue working with our carrier partners to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Apr 12, 07:43 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to the Indosat and H3G networks in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 12, 05:45 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to the Indosat and H3G networks in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 12, 05:01 PDT
      SMS Delivery Delays to Timor Telecom Network in Timor Leste
      Resolved - We continue to face SMS delivery delays when sending messages to the Timor Telecom Network in Timor Leste. We will contact the impacted customers individually to provide further updates and concerns related to this particular degradation. We will resolve this post.
      Apr 15, 13:07 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to the Timor Telecom Network in Timor Leste. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Apr 14, 13:47 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to the Timor Telecom Network in Timor Leste. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Apr 13, 13:52 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to the Timor Telecom Network in Timor Leste. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Apr 12, 13:51 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to the Timor Telecom Network in Timor Leste. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Apr 11, 13:52 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to the Timor Telecom Network in Timor Leste. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Apr 10, 14:02 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to the Timor Telecom Network in Timor Leste. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Apr 9, 14:13 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to the Timor Telecom Network in Timor Leste. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Apr 8, 14:20 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to the Timor Telecom Network in Timor Leste. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Apr 7, 14:34 PDT
      Update - We still continue to experience SMS delivery delays when sending messages to the Timor Telecom Network in Timor Leste. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Apr 6, 14:34 PDT
      Update - We still continue to experience SMS delivery delays when sending messages to the Timor Telecom Network in Timor Leste. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Apr 5, 22:35 PDT
      Investigating - We continue to experience SMS delivery delays when sending messages to the Timor Telecom Network in Timor Leste. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Apr 5, 14:02 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Timor Telecom Network in Timor Leste. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 5, 10:04 PDT
      Monitoring - We continue to experience SMS delivery delays when sending messages to Timor Telecom Network in Timor Leste. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 5, 10:02 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Timor Telecom Network in Timor Leste. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 5, 08:27 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Timor Telecom Network in Timor Leste. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 5, 07:32 PDT
      Investigating - We are currently experiencing SMS delivery delays when sending messages to the Timor Telecom Network in Timor Leste. Our engineers are actively collaborating with our carrier partner to address this issue. We anticipate providing another update within four hours or as soon as more information becomes available.
      Apr 5, 07:03 PDT
      Customers unable to purchase UK Mobile Numbers
      Resolved - The incident where customers were unable to purchase UK mobile phone numbers due to address requirement restrictions has been resolved.
      Apr 15, 10:25 PDT
      Monitoring - Our engineers have deployed a fix for the issue where customers were unable to purchase UK mobile phone numbers due to address requirement restrictions. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Apr 15, 09:54 PDT
      Investigating - We're continuing to investigate an issue reported when purchasing UK mobile phone numbers due to new address requirements. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 15, 09:02 PDT
      Identified - We're investigating an issue reported when purchasing UK mobile phone numbers due to new address requirements. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Apr 15, 08:04 PDT
      High Packet Loss for Voice Calls to Italy
      Resolved - The issue affecting high packet loss for inbound voice calls to Italy has been resolved, and the service is functioning normally at this time.
      Apr 15, 04:26 PDT
      Monitoring - We have started seeing recovery in high packet loss for inbound voice calls to Twilio numbers in Italy. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 15, 02:36 PDT
      Investigating - We are investigating high packet loss for inbound voice calls to Twilio numbers in Italy. We expect to provide an update in 1 hour or as soon as more information becomes available.
      Apr 15, 01:37 PDT
      SMS Delivery Delays to TDCA Network in Afghanistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to TDCA network in Afghanistan. This incident has been resolved.
      Apr 15, 02:38 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to TDCA network in Afghanistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 15, 00:33 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to TDCA network in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Apr 14, 20:43 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to TDCA network in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Apr 14, 12:43 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to TDCA network in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Apr 14, 08:49 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to TDCA network in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 14, 06:49 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to TDCA Network in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 14, 05:49 PDT
      Apr 14, 2024
      SMS Delivery Delays to Dialog Network in Sri Lanka
      Resolved - We are no longer experiencing SMS Delivery Delays to Dialog Network in Sri Lanka. This incident has been resolved.
      Apr 14, 15:12 PDT
      Monitoring - We are observing recovery in SMS Delivery Delays to Dialog Network in Sri Lanka. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 14, 13:17 PDT
      Update - We are experiencing SMS Delivery Delays to Dialog Network in Sri Lanka. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 14, 12:27 PDT
      Investigating - Our monitoring systems have detected a potential issue With SMS Delivery Delays to Dialog Network in Sri Lanka . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Apr 14, 12:21 PDT
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Apr 14, 11:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 14, 07:00 PDT
      Scheduled - Our carrier partner AT&T in United States is conducting a planned maintenance from 14 April 2024 at 07:00 PDT until 14 April 2024 at 11:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap
      Apr 12, 20:18 PDT
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Apr 14, 07:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 13, 19:00 PDT
      Scheduled - Our carrier partner AT&T in United States is conducting a planned maintenance from 13 April 2024 at 19:00 PDT until 14 April 2024 at 07:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap
      Apr 12, 20:17 PDT
      Apr 13, 2024
      Issue Affecting Hosting of Toll-Free Numbers
      Resolved - We are no longer experiencing issues with carrier uploads failing for hosted number orders. This incident has been resolved.
      Apr 13, 02:13 PDT
      Update - We are still continuing to investigate carrier upload failing for Hosted Number orders. Our engineers are working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Apr 12, 18:58 PDT
      Update - We are continuing to investigate carrier upload failing for Hosted Number orders. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Apr 12, 15:26 PDT
      Update - We are continuing to investigate carrier upload failing for Hosted Number orders. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 12, 13:07 PDT
      Investigating - We are investigating carrier upload failing for Hosted Number orders. We expect to provide another update in 1 hour or as soon as more information becomes available
      Apr 12, 12:06 PDT
      SMS Delivery Delays to AT&T Network in the US From a Subset of Shortcodes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to AT&T and T-Mobile Networks in the US from a subset of shortcodes. This incident has been resolved.
      Apr 13, 02:04 PDT
      Investigating - We continue to experience SMS delivery delays when sending messages to AT&T and T-Mobile Networks in the US from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 13, 01:43 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to AT&T and T-Mobile Networks in the US from a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 12, 23:41 PDT
      Update - We are continuing to investigate an issue causing SMS delivery delays when sending messages to the AT&T Network in the US from a subset of shortcodes. We are no longer experiencing SMS delivery delays when sending messages to T-Mobile Network in the US from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Apr 12, 16:51 PDT
      Update - We are continuing to investigate an issue causing SMS delivery delays when sending messages to the AT&T Network in the US from a subset of shortcodes. We are no longer experiencing SMS delivery delays when sending messages to T-Mobile Network in the US from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Apr 12, 12:36 PDT
      Update - We are continuing to investigate an issue causing SMS delivery delays when sending messages to AT&T and T-Mobile Networks in the US from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 12, 10:35 PDT
      Update - We are experiencing SMS delivery delays when sending messages to AT&T and T-Mobile Networks in the US from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 12, 09:36 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to AT&T and T-Mobile Networks in the US from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 12, 09:35 PDT
      SMS Delivery Delays to Surf Telecom Network in Brazil
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Surf Telecom Network in Brazil. This incident has been resolved.
      Apr 13, 01:46 PDT
      Monitoring - We are observing recovery in delivery report delays when sending to Surf Telecom Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 12, 23:47 PDT
      Update - We are still continuing to investigate SMS delivery delays when sending messages to Surf Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Apr 12, 18:30 PDT
      Update - We are continuing to investigate SMS delivery delays when sending messages to Surf Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Apr 12, 14:38 PDT
      Update - We are continuing to investigate SMS delivery delays when sending messages to Surf Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 12, 12:19 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Surf Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 12, 11:24 PDT
      Apr 12, 2024
      SMS Delivery Delays to MTN Network in Ivory Coast
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Ivory Coast. This incident has been resolved.
      Apr 12, 17:53 PDT
      Update - We continue to observe successful SMS delivery to MTN Network in Ivory Coast. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 12, 15:44 PDT
      Monitoring - We are observing successful SMS delivery to MTN Network in Ivory Coast. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 12, 13:46 PDT
      Update - We are continuing to investigate SMS delivery delays when sending messages to MTN Network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
      Apr 12, 11:41 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to MTN Network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 12, 10:39 PDT
      Automated Alert: No Customer Impact for SMS Delivery Report Delays to Multiple Networks in Algeria
      Resolved - We have fully investigated the SMS Delivery Report Delays to Multiple Networks in Algeria issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
      Apr 12, 16:36 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Report Delays to Multiple Networks in Algeria. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Apr 12, 16:02 PDT
      Twilio Interconnect Maintenance (Australia)
      Completed - Following the successful outcome of the initial Maintenance 12 April 05:00 until 12 April 12:00 PST, this additional backup date is no longer required and is being removed. Thank you.
      Apr 12, 14:52 PDT
      Scheduled - Twilio is conducting planned maintenance from 13 April 07:00 until 13 April 12:00 PDT on the Twilio Network Exchange in Sydney, Australia (AU1). During the maintenance window there could be intermittent impact to services with Interconnects in AU1.
      Mar 20, 15:27 PDT
      Twilio Voice Maintenance (Australia)
      Completed - Following the successful outcome of the initial Maintenance 12 April 05:00 until 12 April 12:00 PST, this additional backup date is no longer required and is being removed. Thank you.
      Apr 12, 14:52 PDT
      Scheduled - Twilio is conducting a planned maintenance from 13 April 07:00 until 13 April 12:00 PDT on the Twilio network. During the maintenance window there could be intermittent impact on calls to and from Australia / New Zealand.
      Mar 20, 15:27 PDT
      SMS Delivery Delays to and From a Subset of Brazil and Israel Long Codes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to and from a subset of Brazil and Israel long codes. This incident has been resolved.
      Apr 12, 13:38 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to and from a subset of Brazil and Israel long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 12, 11:32 PDT
      Update - We are continuing to investigate SMS delivery delays when sending messages to and from a subset of Brazil and Israel long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 12, 11:15 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to and from a subset of Brazil and Israel long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
      Apr 12, 10:15 PDT
      Twilio Interconnect Maintenance (Australia)
      Completed - The scheduled maintenance has been completed.
      Apr 12, 12:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 12, 05:00 PDT
      Scheduled - Twilio is conducting planned maintenance from 12 April 05:00 until 12 April 12:00 PDT on the Twilio Network Exchange in Sydney, Australia (AU1). During the maintenance window there could be intermittent impact to services with Interconnects in AU1.
      Mar 20, 15:27 PDT
      Twilio Voice Maintenance (Australia)
      Completed - The scheduled maintenance has been completed.
      Apr 12, 12:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 12, 05:00 PDT
      Scheduled - Twilio is conducting a planned maintenance from 12 April 05:00 until 12 April 12:00 PDT on the Twilio network. During the maintenance window there could be intermittent impact on calls to and from Australia / New Zealand.
      Mar 20, 15:26 PDT
      Calls to and From Twilio French Numbers Are Missing Audio Media
      Resolved - The issue affecting inbound and outbound calls from Twilio French phone numbers has been resolved, and the service is functioning normally at this time.
      Apr 12, 11:52 PDT
      Update - We have started seeing recovery for inbound and outbound calls from Twilio French phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 12, 09:53 PDT
      Monitoring - We have started seeing recovery for inbound and outbound calls from Twilio French phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 12, 07:48 PDT
      Update - We are still experiencing issues with calls to and from Twilio French numbers which are missing audio media. Our engineers are working with our PSTN carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 12, 05:49 PDT
      Investigating - We are experiencing issues with calls to and from Twilio French numbers which are missing audio media. Our engineers are working with our PSTN carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Apr 12, 04:58 PDT
      SMS Delivery Delays to CTBC/Algar Telecom in Brazil
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to CTBC/Algar Telecom in Brazil. This incident has been resolved.
      Apr 12, 10:57 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to CTBC/Algar Telecom in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 12, 09:00 PDT
      Update - We are continuing to investigate issue causing SMS delivery delays when sending messages to CTBC/Algar Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 12, 06:59 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to CTBC/Algar Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 12, 05:59 PDT
      SMS Delivery Delays to Nepal Telecom Network in Nepal
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Nepal Telecom Network in Nepal. This incident has been resolved.
      Apr 12, 10:23 PDT
      Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to Nepal Telecom Network in Nepal. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 12, 08:19 PDT
      Update - We are continuing to investigate issue with SMS delivery delays when sending messages to Nepal Telecom Network in Nepal. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 12, 06:24 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Nepal Telecom Network in Nepal. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 12, 05:24 PDT
      SMS Delivery Delays to TIGO Network in Paraguay
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to TIGO network in Paraguay. This incident has been resolved.
      Apr 12, 10:06 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to TIGO network in Paraguay. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 12, 08:05 PDT
      Update - We are continuing to investigate issue causing SMS delivery delays when sending messages to TIGO network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 12, 06:40 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to TIGO network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 12, 05:39 PDT
      SMS Delivery Delays to MPT Network In Myanmar
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MPT network in Myanmar. This incident has been resolved.
      Apr 12, 10:00 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to MPT network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 12, 07:59 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to MPT network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Apr 12, 00:56 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to MPT network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Apr 11, 21:09 PDT
      Update - We are experiencing delays in receiving messages when sending to Myanmar MPT Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 11, 19:36 PDT
      Investigating - We are experiencing delays in receiving messages when sending to Myanmar MPT Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Apr 11, 18:39 PDT
      Proxy Service Returning 5xx From a Single Host Brought INLB Due to Autoscaling
      Resolved - Twilio Proxy service was degraded for 46 minutes between 7:15 AM and 8:01 AM Pacific Time on April 12th 2024. During this period of time Proxy based customers would have not received messages inflight, and Proxy session create/updates would have been impacted, resulting in users not being able to connect over a message. The issue has now been resolved.
      Apr 12, 08:58 PDT
      Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Our Engineers Are Investigating an Issue With Proxy Service Returning 5xx From a Single Host Brought INLB Due to Autoscaling. We will follow up and provide customer impact details within 2 hours.
      Apr 12, 08:22 PDT
      SMS Delivery Delays to Smart Network in Philippines
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Smart network in Philippines. This incident has been resolved.
      Apr 12, 07:50 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Smart network in Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 12, 05:47 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Smart network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 12, 05:10 PDT
      US SMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      Apr 12, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 11, 20:00 PDT
      Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 11 April 2024 at 20:00 PDT until 12 April 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets.
      Apr 10, 17:14 PDT
      Apr 11, 2024
      AccSec EE UK API Errors
      Resolved - We are no longer experiencing intermittent errors with Gateway API and SNA in over EE network in the UK. This incident has been resolved.
      Apr 11, 23:15 PDT
      Monitoring - We are observing recovery on the intermittent errors with Gateway API and SNA in over EE network in the UK. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
      Apr 11, 19:30 PDT
      Update - We continue to investigate intermittent errors with Gateway API in over EE network in the UK. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Apr 11, 17:41 PDT
      Update - We are investigating intermittent errors with Gateway API in over EE network in the UK. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Apr 11, 16:56 PDT
      Investigating - Our monitoring systems have detected a potential issue with API request timeout errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Apr 11, 16:43 PDT
      MMS Delivery Report Delays to Multiple Networks in the US for a Subset of Short Codes
      Resolved - We are no longer experiencing MMS delivery report delays when sending messages to multiple networks in the US for a subset of Short Codes.. This incident has been resolved.
      Apr 11, 19:46 PDT
      Update - We continue to observe recovery in MMS delivery report delays when sending messages to multiple networks in the US for a subset of Short Codes and will be monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 11, 17:55 PDT
      Monitoring - We are observing recovery in MMS delivery report delays when sending messages to multiple networks in the US for a subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 11, 15:56 PDT
      Update - We continue to experience MMS delivery report delays when sending messages to multiple networks in the US for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 11, 14:45 PDT
      Investigating - We are experiencing MMS delivery report delays when sending messages to multiple networks in the US for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 11, 13:54 PDT
      Italy Account Security Carrier Partner Maintenance - Wind Tre
      Completed - The scheduled maintenance has been completed.
      Apr 11, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 11, 14:00 PDT
      Scheduled - Our carrier partner Wind Tre Italy is conducting an emergency maintenance from 11 April 2024 at 14:00 PDT until 11 April 2024 at 17:00 PDT. During the maintenance window, there could be intermittent API request failures for Wind Tre Italy customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
      Apr 10, 08:09 PDT
      Russia SMS Carrier Maintenance - Megafon and Yota
      Completed - The scheduled maintenance has been completed.
      Apr 11, 14:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 11, 12:00 PDT
      Scheduled - The Megafon and Yota networks in Russia are conducting an emergency maintenance from 11 April 2024 at 12:00 PDT until 11 April 2024 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon and Yota Russia handsets.
      Apr 10, 09:30 PDT
      New Zealand SMS Carrier Partner Maintenance
      Completed - This maintenance has been re-classified as non-impacting hence removed from Twilio Status Page. Thank you.
      Apr 11, 07:16 PDT
      Scheduled - Our SMS carrier partner in New Zealand is conducting a planned maintenance from 20 April 2024 at 14:00 PDT until 20 April 2024 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from New Zealand handsets.
      Apr 2, 23:50 PDT
      SMS Delivery Delays to Jio Networks in India
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Jio Networks in India. This incident has been resolved.
      Apr 11, 05:56 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Jio Networks in India. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 11, 04:13 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Jio Networks in India. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 11, 02:20 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Jio Networks in India. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 11, 01:34 PDT
      US SMS Carrier Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      Apr 11, 02:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 10, 21:00 PDT
      Scheduled - A subset of small networks in the US are conducting a planned maintenance from 10 April 2024 at 21:00 PDT until 11 April 2024 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      Apr 6, 00:33 PDT
      Apr 10, 2024
      SMS Delivery Delays to Claro Network in Brazil
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Brazil. This incident has been resolved.
      Apr 10, 23:42 PDT
      Update - We are still observing recovery in SMS delivery delays when sending messages to Claro Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 10, 23:21 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 10, 21:21 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Apr 10, 17:21 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 10, 15:30 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 10, 14:34 PDT
      Russia SMS Carrier Maintenance - MTS
      Completed - The scheduled maintenance has been completed.
      Apr 10, 23:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 10, 21:30 PDT
      Scheduled - The MTS network in Russia is conducting a planned maintenance from 10 April 2024 at 21:30 PDT until 10 April 2024 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
      Apr 8, 16:08 PDT
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone UK
      Completed - The scheduled maintenance has been completed.
      Apr 10, 22:15 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 10, 15:00 PDT
      Scheduled - Our carrier partner Vodafone UK is conducting an emergency maintenance from 10 April 2024 at 15:00 PDT until 10 April 2024 at 22:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone UK customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes.
      Apr 10, 05:57 PDT
      Czech Republic Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Apr 10, 21:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 10, 17:00 PDT
      Scheduled - Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 10 April 2024 at 17:00 PDT until 10 April 2024 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
      Apr 2, 00:48 PDT
      Twilio Account Creation and Updates
      Resolved - We are no longer experiencing issue with Twilio account creation and updates. This incident has been resolved.
      Apr 10, 20:34 PDT
      Monitoring - We are observing recovery in Twilio account creation and updates. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 mins or as soon as more information becomes available.
      Apr 10, 20:04 PDT
      Identified - Our engineers have identified an issue with Twilio account creation and updates. We expect to provide another update in 1hr or as soon as more information becomes available.
      Apr 10, 19:56 PDT
      SMS Delivery Delays to Dish Network in the US Over Long Code and Short Code Numbers
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Dish Network in the US over long code and short code numbers. This incident has been resolved.
      Apr 10, 18:33 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Dish Network in the US over long code and short code numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 10, 16:33 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Dish Network in the US over long code and short code numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Apr 10, 15:40 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Dish Network in the US over long code and short code numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 10, 13:50 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Dish Network in the US over long code and short code numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 10, 12:54 PDT
      Twilio Programmable Messaging Affected
      Resolved - Twilio Programmable Messaging was degraded for 45 minutes between 13:05 and 13:50 Pacific Time on 04/10/2024. During this period of time customers may have experienced SMS delivery delays and failures to T-mobile and Metro PCS networks in the US for a subset of Short codes. The issue has now been resolved.
      Apr 10, 15:46 PDT
      US SMS Carrier Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      Apr 10, 15:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 9, 21:30 PDT
      Scheduled - A subset of small networks in the US are conducting a planned maintenance from 09 April 2024 at 21:30 PDT until 10 April 2024 at 15:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      Apr 2, 22:36 PDT
      SMS Delivery Delays to Telefonica Network in Chile
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica Network in Chile. This incident has been resolved.
      Apr 10, 14:52 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica Network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 10, 13:02 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Telefonica Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Apr 10, 12:20 PDT
      Update - We are continue to experiencing SMS delivery delays when sending messages to Telefonica Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Apr 10, 10:22 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Apr 10, 09:22 PDT
      CANCELATION MLEs not visible for Customers
      Resolved - CANCELATION MLEs not being published for some of the messages canceled between 04/01 - 04/10.
      Apr 10, 11:12 PDT
      Media Stream connectors not displaying on Twilio console
      Resolved - We are no longer experiencing issues on Twilio Console where the Stream Connectors is not loading the list of Media Stream Connectors. This incident has been resolved.
      Apr 10, 09:26 PDT
      Monitoring - We are observing a recovery in Twilio Console where the Stream Connectors is not loading the list of Media Stream Connectors. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      Apr 10, 09:14 PDT
      Update - We are continuing to observing an issue on Twilio Console where the Stream Connectors is not loading the list of Media Stream Connectors. Our engineering team is actively investigating. We expect to provide another update in 2 hour or as soon as more information becomes available.
      Apr 10, 09:01 PDT
      Update - We are observing an issue on Twilio Console where the Stream Connectors is not loading the list of Media Stream Connectors. Our engineering team is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Apr 10, 08:01 PDT
      Investigating - Our monitoring systems have detected a potential issue with Voice Media Stream. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Apr 10, 07:45 PDT
      Multiple Destination SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Apr 10, 06:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 9, 22:00 PDT
      Scheduled - Our SMS carrier partner in the US, Canada and Puerto Rico is conducting a planned maintenance from 09 April 2024 at 22:00 PDT until 10 April 2024 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US, Canada and Puerto Rico handsets.
      Apr 1, 23:55 PDT
      US and Puerto Rico SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Apr 10, 06:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 9, 22:00 PDT
      Scheduled - Our SMS carrier partner in the US and Puerto Rico is conducting a planned maintenance from 09 April 2024 at 22:00 PDT until 10 April 2024 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US and Puerto Rico handsets.
      Apr 2, 08:00 PDT
      United Kingdom Account Security Carrier Partner Maintenance - Three UK
      Completed - The scheduled maintenance has been completed.
      Apr 10, 01:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Apr 7, 18:00 PDT
      Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 07 April 2024 at 18:00 PDT until 10 April 2024 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



      Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
      Apr 3, 14:17 PDT
      Apr 9, 2024
      Apr 8, 2024
      Apr 7, 2024
      Apr 6, 2024
      Apr 5, 2024
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