Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 28, 2024 - 13:00 PDT
      Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 28 March 2023 at 13:00 PDT until 28 March 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
      Mar 28, 2024 13:00-17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 28, 2024 - 13:00 PDT
      Scheduled - The Megafon and Yota networks in Russia are conducting a planned maintenance from 28 March 2024 at 12:00 PDT until 28 March 2024 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon and Yota Russia handsets.
      Mar 28, 2024 13:00-17:00 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Globe network in Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 28, 2024 - 12:24 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Globe network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 28, 2024 - 04:11 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Globe network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 28, 2024 - 00:15 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Globe network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 27, 2024 - 22:20 PDT
      Investigating - We are continuing to experiencing SMS delivery delays when sending messages to Globe network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 27, 2024 - 21:20 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Globe network in Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 27, 2024 - 19:34 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Globe network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 27, 2024 - 18:34 PDT
      Update - We continue investigating voice quality problems when calling to a subset of Twilio's UK phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 27, 2024 - 16:32 PDT
      Update - We continue investigating voice quality problems when calling to a subset of Twilio's UK phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 26, 2024 - 16:35 PDT
      Update - We continue investigating voice quality problems when calling to a subset of Twilio's UK phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Mar 26, 2024 - 00:40 PDT
      Update - We continue investigating voice quality problems when calling to a subset of Twilio's UK phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 25, 2024 - 16:45 PDT
      Update - We continue investigating voice quality problems when calling to a subset of Twilio's UK phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 25, 2024 - 12:47 PDT
      Update - We continue investigating voice quality problems when calling to a subset of Twilio's UK phone numbers . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 25, 2024 - 10:51 PDT
      Update - We are observing voice quality problems when calling to a subset of Twilio's UK phone numbers . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 25, 2024 - 10:04 PDT
      Investigating - Our Engineering Team is investigating an issue causing one way audio to UK Inbound calls over Gamma. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 25, 2024 - 09:57 PDT
      Update - It has been determined that the following Countries and Network Operators are experiencing delivery delays and/or failures:

      - Ivory Coast: Moov

      We will provide an update in 24 hours or as soon as more information becomes available.

      Mar 27, 2024 - 16:12 PDT
      Update - It has been determined that there are Countries and Network Operators back to operational, below is a list of currently known Network Operators experiencing delivery delays and/or failures:

      - Ivory Coast: Moov

      We will provide an update in 24 hours or as soon as more information becomes available.

      Mar 26, 2024 - 16:17 PDT
      Update - It has been determined that there are Countries and Network Operators back to operational, below is a list of currently known Network Operators experiencing delivery delays and/or failures:

      - Ivory Coast: Moov
      - Niger: Etisalat

      We will provide an update in 24 hours or as soon as more information becomes available.

      Mar 25, 2024 - 16:20 PDT
      Update - It has been determined that there are Countries and Network Operators back to operational, below is a list of currently known Network Operators experiencing delivery delays and/or failures:

      - Cameroon: Orange
      - Ivory Coast: Moov
      - Niger: Etisalat

      We will provide an update in 24 hours or as soon as more information becomes available.

      Mar 23, 2024 - 16:24 PDT
      Update - It has been determined that there are Countries and Network Operators back to operational, below is a list of currently known Network Operators experiencing delivery delays and/or failures:

      - Cameroon: Orange
      - Ivory Coast: Moov
      - Niger: Etisalat

      We will provide an update in 24 hours or as soon as more information becomes available.

      Mar 22, 2024 - 16:23 PDT
      Update - It has been determined that there are additional Countries and Network Operators impacted other Network Operators are back to operational, below is a list of currently known Network Operators experiencing delivery delays and/or failures:

      - Cameroon: Orange
      - Ecuatorial Guinea: Orange
      - Ivory Coast: Moov
      - Liberia : Celcom
      - Niger: Etisalat

      We will provide an update in 24 hours or as soon as more information becomes available.

      Mar 21, 2024 - 16:22 PDT
      Update - It has been determined that there are additional Countries and Network Operators impacted, below is a list of currently known Network Operators experiencing delivery delays and/or failures:

      - Cameroon: Orange
      - Equatorial Guinea: Orange
      - Gambia: Comium
      - Ivory Coast: Moov
      - Niger: Etisalat
      - Tunisia: Tunisie Telecom

      We will provide an update in 24 hours or as soon as more information becomes available.

      Mar 20, 2024 - 16:01 PDT
      Update - It has been determined that there are additional Countries and Network Operators impacted, below is a list of currently known Network Operators experiencing delivery delays and/or failures:

      - Burkina Faso: Orange
      - Cameroon: Orange
      - Equatorial Guinea: Orange
      - Ghana: Vodafone
      - Gambia: Comium
      - Ivory Coast: Orange, MTN, Moov
      - Niger: Etisalat
      - Sierra Leone: Africel

      We will provide an update in 24 hours or as soon as more information becomes available.

      Mar 19, 2024 - 15:27 PDT
      Update - We are still observing degradation for these two networks:

      - Burkina Faso: Orange
      - Equatorial Guinea: Orange

      Additionally, we are still experiencing SMS delivery delays to the following Network Operators and Countries: Orange Cameron, Orange Ivory Coast, MTN Ivory Coast, Moov Ivory Coast, Etisalat Niger and Africel Sierra Leone. We will continue to monitor and will provide an update within 24 hours or as soon as more information becomes available.

      Mar 19, 2024 - 07:53 PDT
      Update - We are continuing to observe degradation for the below Countries and Network Operators:

      - Burkina Faso: Orange
      - Equatorial Guinea: Orange

      We will provide an update in 24 hours or as soon as more information becomes available.

      Mar 19, 2024 - 07:25 PDT
      Update - We are seeing recovery for Network Operators and Country: Orange Burikina Faso, Orange Equatorial Guinea and Vodafone Ghana, while we are still experiencing SMS delivery delays to the following Network Operators and Country: Orange Cameron, Orange Ivory Coast, MTN Ivory Coast, Moov Ivory Coast, Etisalat Niger and Africel Sierra Leone. We will continue to monitor and will provide an update within 24 hours or as soon as more information becomes available.
      Mar 18, 2024 - 21:40 PDT
      Update - It has been determined that there are additional Countries and Network Operators impacted, below is a list of currently known Network Operators experiencing delivery delays:

      - Burkina Faso: Orange
      - Cameroon: Orange
      - Equatorial Guinea: Orange
      - Ghana: Vodafone
      - Ivory Coast: Orange, MTN, Moov
      - Niger: Etisalat
      - Sierra Leone: Africel

      We will provide an update in 24 hours or as soon as more information becomes available.

      Mar 18, 2024 - 16:10 PDT
      Update - We are experiencing SMS delivery delays to Multiple Networks and Countries in Africa.

      Our engineers are working with our carrier partners to resolve the Incidents for each affected Country. The following Countries and respective Network Operators are impacted:

      - Burkina Faso: Orange
      - Cameroon: Orange
      - Equatorial Guinea: Orange
      - Ghana: Vodafone
      - Ivory Coast: Orange, MTN, Moov
      - Sierra Leone: Africel

      We will provide an update in 24 hours or as soon as more information becomes available.

      Mar 18, 2024 - 12:55 PDT
      Investigating - We are experiencing SMS delivery delays to Multiple Networks and Countries in Africa. We’re consolidating the following StatusPage posts:

      - https://status.twilio.com/incidents/72fs7y6k2cdx
      - https://status.twilio.com/incidents/l863spfmq50x
      - https://status.twilio.com/incidents/tjxdrs6b6svw
      - https://status.twilio.com/incidents/p535bygflvgy
      - https://status.twilio.com/incidents/wcflyt7rdc1t

      Our engineers are working with our carrier partners to resolve the Incidents for each affected Country. The following Countries and respective Network Operators are impacted:

      - Burkina Faso: Orange
      - Cameroon: Orange
      - Equatorial Guinea: Orange
      - Ghana: Vodafone
      - Ivory Coast: Orange, MTN, Moov
      - Sierra Leone: Africel

      We will provide an update in 1 hour or as soon as more information becomes available.

      Mar 18, 2024 - 11:49 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 25, 2024 - 20:00 PDT
      Scheduled - The AT&T network in united states is conducting a series of planned maintenances from 25 March 2024 at 20:00 PDT until 29 March 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T united states handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      25 March 2024 at 20:00 PDT until 26 March 2024 at 04:00 PDT

      26 March 2024 at 20:00 PDT until 27 March 2024 at 04:00 PDT

      27 March 2024 at 20:00 PDT until 28 March 2024 at 04:00 PDT

      28 March 2024 at 20:00 PDT until 29 March 2024 at 04:00 PDT

      Mar 25, 2024 20:00 - Mar 29, 2024 04:00 PDT
      PROGRAMMABLE MESSAGING Operational
      MMS Operational
      SMS Operational
      SMPP Operational
      Messaging Channels Operational
      Notify Operational
      Conversations Operational
      Messaging Insights Operational
      Messaging Services Operational
      Content API Operational
      PROGRAMMABLE VOICE Operational
      PSTN Operational
      SIP Interface Operational
      Client Web Operational
      Client Mobile ? Operational
      Conference ? Operational
      Recording ? Operational
      Queue ? Operational
      Text-to-Speech ? Operational
      Recording Transcriptions Operational
      TwiML Operational
      Voice Insights Operational
      Speech Recognition Operational
      Intelligence Operational
      Pay Operational
      Media Streams Operational
      Dialogflow Operational
      ACCOUNT SECURITY Operational
      Authy 2FA Operational
      Verify ? Operational
      Authy App Operational
      Lookup ? Operational
      ELASTIC SIP TRUNKING Operational
      Origination ? Operational
      Termination Operational
      FLEX Operational
      TaskRouter ? Operational
      Flex Application Platform Operational
      Flex Insights Operational
      Flex Agent Desktop Operational
      Flex Queue Stats Operational
      Flex Teams View Operational
      Flex Admin Console Operational
      Flex Routing Operational
      Flex Conversations Operational
      Flex Programmable Chat Operational
      Flex Programmable Voice Operational
      Proxy Operational
      Flex Plugins Operational
      Flex Billing Operational
      INTERCONNECT Operational
      PHONE NUMBERS ? Operational
      PROGRAMMABLE CHAT Operational
      PROGRAMMABLE VIDEO Operational
      Group Rooms Operational
      Peer-to-Peer Rooms Operational
      Recordings Operational
      Compositions Operational
      Network Traversal Service ? Operational
      Go Rooms Operational
      PROXY Operational
      SERVERLESS Operational
      Studio Operational
      Functions Operational
      Assets Operational
      TwiML Bins Operational
      Sync Operational
      DEVELOPER TOOLS Operational
      Console Operational
      Event Streams Operational
      Debugger & Alarms Operational
      Documentation Operational
      REST API Operational
      Bulk Export Operational
      TWILIO PLATFORM Degraded Performance
      Billing Operational
      Customer Support Center ? Operational
      Other Degraded Performance
      Account Insights Operational
      Trust Hub Operational
      Organization Operational
      CARRIER NETWORK Degraded Performance
      SMS Long Code, North America Operational
      MMS Long Code, North America Operational
      SMS Short Code, North America Operational
      MMS Short Code, North America Operational
      SMS Toll-Free, North America Operational
      MMS Toll-Free, North America Operational
      Voice, North America Operational
      Voice, Latin America Operational
      SMS, Latin America Operational
      Voice, APAC Operational
      SMS, APAC Operational
      MMS, APAC Operational
      Voice, Europe Degraded Performance
      SMS, Europe Under Maintenance
      Voice, Middle East & Africa Operational
      SMS, Middle East & Africa Operational
      Verify Silent Network Auth Operational
      Lookup Identity Match Operational
      Lookup Line Type Intelligence [Legacy API] Operational
      Lookup Line Type Intelligence [Twilio API] Operational
      Lookup SIM Swap Operational
      Legacy Identity MatchAndAttributes Operational
      FRONTLINE Operational
      INTERNET OF THINGS Operational
      Programmable Wireless Operational
      Super SIM Operational
      Wireless Insights Operational
      Operational
      Degraded Performance
      Partial Outage
      Major Outage
      Maintenance
      Scheduled Maintenance
      Russia SMS Carrier Maintenance - Tele2 Apr 1, 2024 13:00 - Apr 29, 2024 17:00 PDT
      The Tele2 network in Russia is conducting a series of planned maintenances from 01 April 2024 at 13:00 PDT until 29 April 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      01 April 2024 at 13:00 PDT until 01 April 2024 at 17:00 PDT


      03 April 2024 at 13:00 PDT until 03 April 2024 at 17:00 PDT


      08 April 2024 at 13:00 PDT until 08 April 2024 at 17:00 PDT


      10 April 2024 at 13:00 PDT until 10 April 2024 at 17:00 PDT


      15 April 2024 at 13:00 PDT until 15 April 2024 at 17:00 PDT


      17 April 2024 at 13:00 PDT until 17 April 2024 at 17:00 PDT


      22 April 2024 at 13:00 PDT until 22 April 2024 at 17:00 PDT


      24 April 2024 at 13:00 PDT until 24 April 2024 at 17:00 PDT


      29 April 2024 at 13:00 PDT until 29 April 2024 at 17:00 PDT

      Posted on Mar 28, 2024 - 08:15 PDT
      The A1, MTS and Life networks in Belarus are conducting a planned maintenance from 01 April 2024 at 15:00 PDT until 01 April 2024 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to A1, MTS, Life Belarus handsets.
      Posted on Mar 28, 2024 - 08:03 PDT
      US SMS Carrier Maintenance - T-Mobile Apr 2, 2024 21:00 - Apr 3, 2024 05:00 PDT
      The T-Mobile network in the US is conducting a planned maintenance from 01 April 2024 at 21:00 PDT until 02 April 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets when sending via long codes and short codes.
      Posted on Mar 26, 2024 - 17:23 PDT
      US SMS and MMS Carrier Partner Maintenance Apr 4, 2024 21:00 - Apr 5, 2024 01:00 PDT
      Our SMS and MMS carrier partner in the US is conducting a planned maintenance from 03 April 2024 at 21:00 PDT until 04 April 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US handsets via US short codes.
      Posted on Mar 25, 2024 - 17:07 PDT
      Twilio is conducting planned maintenance from 12 April 05:00 until 12 April 12:00 PDT on the Twilio Network Exchange in Sydney, Australia (AU1). During the maintenance window there could be intermittent impact to services with Interconnects in AU1.
      Posted on Mar 20, 2024 - 15:27 PDT
      Twilio Voice Maintenance (Australia) Apr 12, 2024 05:00-12:00 PDT
      Twilio is conducting a planned maintenance from 12 April 05:00 until 12 April 12:00 PDT on the Twilio network. During the maintenance window there could be intermittent impact on calls to and from Australia / New Zealand.
      Posted on Mar 20, 2024 - 15:26 PDT
      Twilio is conducting planned maintenance from 13 April 07:00 until 13 April 12:00 PDT on the Twilio Network Exchange in Sydney, Australia (AU1). During the maintenance window there could be intermittent impact to services with Interconnects in AU1.
      Posted on Mar 20, 2024 - 15:27 PDT
      Twilio Voice Maintenance (Australia) Apr 13, 2024 07:00-12:00 PDT
      Twilio is conducting a planned maintenance from 13 April 07:00 until 13 April 12:00 PDT on the Twilio network. During the maintenance window there could be intermittent impact on calls to and from Australia / New Zealand.
      Posted on Mar 20, 2024 - 15:27 PDT
      API Response Time - North America
      Fetching
      API Response Time - Europe
      Fetching
      Past Incidents
      Mar 28, 2024
      Resolved - We are no longer experiencing SMS delivery delays or failures when sending messages to Syriatel in Syria. This incident has been resolved.
      Mar 28, 10:38 PDT
      Monitoring - We are observing successful SMS delivery to Syriatel in Syria. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 28, 08:37 PDT
      Investigating - We are experiencing SMS delivery delays and failures to Syriatel in Syria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 28, 07:26 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 28, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 28, 02:00 PDT
      Scheduled - A subset of small networks in the US are conducting a planned maintenance from 28 March 2024 at 02:00 PDT until 28 March 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      Mar 22, 16:18 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 28, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 28, 02:00 PDT
      Scheduled - A subset of small US networks in the US is conducting a planned maintenance from 28 March 2024 at 02:00 PDT until 28 March 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers.
      Feb 27, 22:39 PST
      Completed - The scheduled maintenance has been completed.
      Mar 28, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 27, 23:00 PDT
      Scheduled - Our carrier partner Verizon Wireless United States is conducting an emergency maintenance from 27 March 2024 at 23:00 PDT until 28 March 2024 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for Verizon Wireless United States customers.

      Impacted Product: Verify Silent Network Auth

      Mar 27, 15:38 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 28, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 27, 20:00 PDT
      Scheduled - Our SMS and MMS carrier partner in the US and Canada is conducting a planned maintenance from 27 March 2024 at 20:00 PDT until 28 March 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets via Toll-free numbers.
      Mar 1, 23:36 PST
      Mar 27, 2024
      Completed - The scheduled maintenance has been completed.
      Mar 27, 23:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 27, 15:00 PDT
      Scheduled - The 3 (Hutchison 3G UK Ltd) network in the UK is conducting a planned maintenance from 27 March 2024 at 15:00 PDT until 27 March 2024 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from 3 (Hutchison 3G UK Ltd) UK handsets.
      Mar 19, 04:33 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 27, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 27, 13:00 PDT
      Scheduled - The Megafon and Yota network in Russia is conducting a planned maintenance from 27 March 2024 at 13:00 PDT until 27 March 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon and Yota Russia handsets.
      Mar 25, 04:46 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 27, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 27, 14:00 PDT
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 27 March 2024 at 14:00 PDT until 27 March 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
      Mar 25, 09:32 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 27, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 27, 13:00 PDT
      Update - We will be undergoing scheduled maintenance during this time.
      Feb 28, 16:46 PST
      Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 27 March 2023 at 13:00 PDT until 27 March 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
      Feb 28, 07:34 PST
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks In Brazil via subset of short codes and registered Sender ID. This incident has been resolved.
      Mar 27, 15:53 PDT
      Monitoring - We are observing recovery in SMS delivery delays to multiple networks In Brazil via subset of short codes and registered Sender ID. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 27, 14:07 PDT
      Update - We continue investigating an issue with SMS delivery delays to multiple networks In Brazil via subset of short codes and registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 27, 10:11 PDT
      Investigating - We are experiencing SMS delivery delays to multiple networks In Brazil via subset of short codes and registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 27, 08:20 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Touch Network in Lebanon. This incident has been resolved.
      Mar 27, 15:37 PDT
      Update - We continue observing an improvement on SMS delivery delays when sending messages to the Touch Network in Lebanon. Our engineers are monitoring the issue. We will provide another update in 24 hours or as soon as more information is available
      Mar 27, 11:31 PDT
      Update - We continue observing an improvement on SMS delivery delays when sending messages to the Touch Network in Lebanon. Our engineers are monitoring the issue. We will provide another update in 24 hours or as soon as more information is available
      Mar 26, 11:34 PDT
      Update - We are observing an improvement on SMS delivery delays when sending messages to the Touch Network in Lebanon. Our engineers are monitoring the issue. We will provide another update in 2 hours or as soon as more information is available
      Mar 26, 09:40 PDT
      Update - We continue to experience SMS delivery delays when sending messages to the Touch Network in Lebanon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 25, 15:38 PDT
      Update - We continue to experience SMS delivery delays when sending messages to the Touch Network in Lebanon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 24, 15:41 PDT
      Update - We continue to experience SMS delivery delays when sending messages to the Touch Network in Lebanon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 23, 15:43 PDT
      Update - We continue to experience SMS delivery delays when sending messages to the Touch Network in Lebanon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Mar 22, 21:40 PDT
      Update - We continue to experience SMS delivery delays when sending messages to the Touch Network in Lebanon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 22, 13:48 PDT
      Update - We continue to experience SMS delivery delays when sending messages to the Touch Network in Lebanon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 22, 09:44 PDT
      Update - We continue to experience SMS delivery delays when sending messages to the Touch Network in Lebanon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 22, 07:44 PDT
      Investigating - We continue to experience SMS delivery delays when sending messages to the Touch Network in Lebanon. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 22, 06:45 PDT
      Update - We are observing recovery in SMS Delivery Delays To Touch Network In Lebanon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 22, 04:45 PDT
      Monitoring - We are observing recovery in SMS Delivery Delays To Touch Network In Lebanon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 22, 02:54 PDT
      Update - We are still experiencing SMS delivery delays to the Touch Network in Lebanon. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Mar 21, 23:17 PDT
      Investigating - We are still experiencing SMS delivery delays to the Touch Network in Lebanon. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 21, 15:24 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Touch Network In Lebanon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 21, 14:31 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Touch Network In Lebanon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 21, 12:22 PDT
      Update - We are still experiencing SMS delivery delays to the Touch Network in Lebanon. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 21, 08:20 PDT
      Update - We continue experiencing SMS Delivery Delays to Touch Network In Lebanon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 21, 06:21 PDT
      Investigating - We are experiencing SMS Delivery Delays To Touch Network In Lebanon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 21, 05:21 PDT
      Resolved - We are no longer experiencing SMS delivery delays to MPT Network in Myanmar. This incident has been resolved.
      Mar 27, 04:51 PDT
      Monitoring - We are observing recovery in SMS delivery delays to MPT Network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 27, 02:55 PDT
      Update - We are still experiencing SMS delivery delays to MPT Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 27, 01:55 PDT
      Update - We are still experiencing SMS delivery delays to MPT Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 26, 23:59 PDT
      Investigating - We are experiencing SMS delivery delays to MPT Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 26, 23:12 PDT
      Resolved - Following an internal incident, some messages sent between [Mar 26 2024 at 5:02 AM PDT and Mar 26 2024 at 5:32 PM PDT] will be billed with a delay of up to 48 hours.
      Mar 27, 04:30 PDT
      Mar 26, 2024
      Resolved - WhatsApp message delivery is no longer failing and is now operating normally. This incident has been resolved.
      Mar 26, 22:22 PDT
      Update - WhatsApp message delivery is no longer failing and is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Mar 26, 22:16 PDT
      Monitoring - WhatsApp message delivery is no longer failing and is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Mar 26, 21:42 PDT
      Investigating - We are experiencing failures for WhatsApp message delivery due to a major disruption on Meta's hosted infrastructure for WhatsApp. Our engineering team has been notified and is actively investigating. We'll provide an update as soon as we obtain more information.
      Mar 26, 20:17 PDT
      Resolved - The issue affecting Call Failure To And From A Subset Of Phone Numbers In the United Kingdom has been resolved, and the service is functioning normally at this time.
      Mar 26, 22:18 PDT
      Monitoring - We have started seeing recovery for Call Failure To And From A Subset Of Phone Numbers In the United Kingdom. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 26, 20:26 PDT
      Investigating - We are observing Call Failure To And From A Subset Of Phone Numbers In the United Kingdom. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.
      Mar 26, 19:31 PDT
      Resolved - The effects of this incident have completely passed through the system and all traffic is operating normally. This incident has been resolved. In addition to the previously described expected error codes of Validity Period Expired (30036) and Twilio Internal Error (30500), a large portion of affected messages were finalized to a Failed status (note Failed not Undelivered) with error code 30008 (Unknown Error).
      Mar 26, 22:04 PDT
      Update - We continue monitoring remaining queued messages. Overall, the system has reached a normal steady state; Now, most messages are sending without any additional queueing delay. However, individual customers may see messages remaining in queues due to large numbers of messages enqueued during this incident. We expect any messages delayed during this incident to have fully propagated through to a final status over the course of the next several hours. Note that we expect that some messages will eventually timeout and fail due to Validity Period Expired (error code 30036), others may eventually fail due to a Twilio Internal Error (error code 30500).
      We will provide an update in 8 hours or as soon as more information becomes available.

      Mar 26, 19:58 PDT
      Update - We continue monitoring remaining queued messages. Overall, the system has reached a normal steady state; Now, most messages are sending without any additional queueing delay. However, individual customers may see messages remaining in queues due to large numbers of messages enqueued during this incident. We expect any messages delayed during this incident to have fully propagated through to a final status over the course of the next several hours. Note that we expect that some messages will eventually timeout and fail due to Validity Period Expired (error code 30036), others may eventually fail due to a Twilio Internal Error (error code 30500).
      We will provide an update in 8 hours or as soon as more information becomes available.

      Mar 26, 11:56 PDT
      Update - We continue monitoring remaining queued messages. Overall, the system has reached a normal steady state; Now, most messages are sending without any additional queueing delay. However, individual customers may see messages remaining in queues due to large numbers of messages enqueued during this incident. We expect any messages delayed during this incident to have fully propagated through to a final status over the course of the next several hours. Note that we expect that some messages will eventually timeout and fail due to Validity Period Expired (error code 30036), others may eventually fail due to a Twilio Internal Error (error code 30500).
      We will provide an update in 2 hours or as soon as more information becomes available.

      Mar 26, 10:05 PDT
      Update - We are continuing to monitor remaining queued messages. Overall, the system has reached a normal steady state; Now, most messages are sending without any additional queueing delay. However, individual customers may see messages remaining in queues due to large numbers of messages enqueued during this incident. We expect any messages delayed during this incident to have fully propagated through to a final status over the course of the next several hours. Note that we expect that some messages will eventually timeout and fail due to Validity Period Expired (error code 30036), others may eventually fail due to a Twilio Internal Error (error code 30500).
      We will provide an update in 1 hour or as soon as more information becomes available.

      Mar 26, 09:07 PDT
      Update - We are continuing to monitor remaining queued messages. Overall, the system has reached a normal steady state; Now, most messages are sending without any additional queueing delay. However, individual customers may see messages remaining in queues due to large numbers of messages enqueued during this incident. We expect any messages delayed during this incident to have fully propagated through to a final status over the course of the next several hours. Note that we expect that some messages will eventually timeout and fail due to Validity Period Expired (error code 30036), others may eventually fail due to a Twilio Internal Error (error code 30500).
      We will provide an update in 1 hour or as soon as more information becomes available

      Mar 26, 08:14 PDT
      Monitoring - We are continuing to monitor remaining queued messages. Overall, the system has reached a normal steady state; Now, most messages are sending without any additional queueing delay. However, individual customers may see messages remaining in queues due to large numbers of messages enqueued during this incident. We expect any messages delayed during this incident to have fully propagated through to a final status over the course of the next several hours. Note that we expect that some messages will eventually timeout and fail due to Validity Period Expired (error code 30036), others may eventually fail due to a Twilio Internal Error (error code 30500). We'll provide an update in 1 hour or as soon as more information becomes available.
      Mar 26, 07:20 PDT
      Investigating - We are continuing our investigation and have discovered Conversations is affected by this issue.
      Mar 26, 06:49 PDT
      Update - We continue observing an improvement on SMS outgoing traffic. Our engineers are still monitoring the issue. We will provide another update in 2 hours or as soon as more information is available.
      Mar 26, 06:42 PDT
      Update - We continue observing an improvement on SMS outgoing traffic. Our engineers are monitoring the issue. We will provide another update in 1/2 hour or as soon as more information is available.
      Mar 26, 06:19 PDT
      Monitoring - We are observing an improvement on SMS outgoing traffic. Our engineers are monitoring the issue. We will provide another update in 1/2 hour or as soon as more information is available.
      Mar 26, 06:14 PDT
      Update - We have identified the primary cause, taken remediating action and are beginning to see recovery from this incident with queued messages beginning to be sent. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 26, 05:46 PDT
      Investigating - We are investigating the issue with our Engineers. All outbound SMS traffic is being queued internally and not sent out to providers. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Mar 26, 05:17 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodacom Network in South Africa for a subset of long codes. This incident has been resolved.
      Mar 26, 21:18 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodacom Network in South Africa for a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 26, 19:35 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Vodacom Network in South Africa for a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 26, 18:38 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Vodacom Network in South Africa for a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 26, 17:44 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Vodacom Network in South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 26, 17:35 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 26, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 26, 15:00 PDT
      Scheduled - The MTS network in Russia is conducting a planned maintenance from 26 March 2024 at 15:00 PDT until 26 March 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
      Mar 21, 08:01 PDT
      Resolved - Twilio Messaging Channels were degraded for 32 seconds between 11:11-11:12 AM Pacific Time on 03/26/2024. During this period of time customers may have experienced 500 errors from the Twilio API. The issue has now been resolved.
      Mar 26, 13:34 PDT
      Investigating - We are experiencing an internal issue that may result in SMS errors. We will provide an update in 1 hour, or as soon as more information is available.
      Mar 26, 12:33 PDT
      Resolved - We are no longer experiencing SMS delivery delays to multiple networks in Brazil via short codes and registered Sender ID. This incident is now resolved.
      Mar 26, 11:41 PDT
      Update - We are still observing an improvement on SMS delivery delays to multiple networks in Brazil via short codes and registered Sender ID. We will keep on monitoring the issue. We will provide another update in 2 hours or as soon as more information is available.
      Mar 26, 11:36 PDT
      Update - We are still observing an improvement on SMS delivery delays to multiple networks in Brazil via short codes and registered Sender ID. We will keep on monitoring the issue. We will provide another update in 1 hour or as soon as more information is available
      Mar 26, 10:38 PDT
      Monitoring - We are observing an improvement on SMS delivery delays to multiple networks in Brazil via short codes and registered Sender ID. Our engineers are monitoring the issue. We will provide another update in 2 hours or as soon as more information is available
      Mar 26, 08:47 PDT
      Investigating - We are experiencing SMS delivery delays to multiple networks in Brazil via short codes and registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 26, 06:56 PDT
      Resolved - Customers may have experienced Delays in Delivery Receipt Processing in Conversations. The issue has now been resolved.
      Mar 26, 07:02 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 26, 06:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 25, 22:00 PDT
      Scheduled - Our SMS carrier partner in US and Puerto Rico is conducting a planned maintenance from 25 March 2024 at 22:00 PDT until 26 March 2024 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US and Puerto Rico handsets.
      Mar 19, 08:11 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 26, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 26, 02:00 PDT
      Scheduled - A subset of small US networks in the US is conducting a planned maintenance from 26 March 2024 at 02:00 PDT until 26 March 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers.
      Feb 27, 22:38 PST
      Completed - The scheduled maintenance has been completed.
      Mar 26, 01:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 25, 22:00 PDT
      Scheduled - The Telus network in Canada is conducting a planned maintenance from 25 March 2024 at 22:00 PDT until 26 March 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telus Canada handsets.
      Mar 21, 15:41 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 26, 00:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 25, 20:00 PDT
      Scheduled - Our carrier partner Verizon Wireless United States is conducting an emergency maintenance from 25 March 2024 at 20:00 PDT until 26 March 2024 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for Verizon Wireless United States customers.



      Impacted Product: Verify Silent Network Auth

      Mar 25, 16:25 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 26, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 25, 23:00 PDT
      Scheduled - Our carrier partner Wind Tre (3) Italy is conducting a planned maintenance from 25 March 2024 at 23:00 PDT until 26 March 2024 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for Wind Tre (3) Italy customers.



      Impacted Products: Verify Silent Network Auth

      Mar 20, 04:17 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 26, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 25, 23:00 PDT
      Scheduled - Our carrier partner Three UK is conducting a planned maintenance from 25 March 2024 at 23:00 PDT until 26 March 2024 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for Three UK customers.



      Impacted Products: Verify Silent Network Auth

      Mar 20, 04:13 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 26, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 25, 23:00 PDT
      Scheduled - Our carrier partner H3G Austria is conducting a planned maintenance from 25 March 2024 at 23:00 PDT until 26 March 2024 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for H3G Austria customers.



      Impacted Products: Verify Silent Network Auth

      Mar 20, 04:15 PDT
      Mar 25, 2024
      Completed - The scheduled maintenance has been completed.
      Mar 25, 23:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 25, 21:00 PDT
      Scheduled - The Telcel network in Mexico is conducting a planned maintenance from 25 March 2024 at 21:00 PDT until 25 March 2024 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel Mexico handsets.
      Mar 21, 05:05 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 25, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 25, 13:00 PDT
      Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 25 March 2024 at 13:00 PDT until 25 March 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia
      Mar 21, 19:07 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 25, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 25, 13:00 PDT
      Update - We will be undergoing scheduled maintenance during this time.
      Feb 28, 16:45 PST
      Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 25 March 2023 at 13:00 PDT until 25 March 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
      Feb 28, 07:34 PST
      Resolved - We are no longer experiencing delivery report delays via a subset of long codes to Bell and Bell Aliant Network in Canada. This incident has been resolved.
      Mar 25, 16:41 PDT
      Monitoring - We are observing recovery in message delivery reports via a subset of long codes to Bell and Bell Aliant Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours, or as soon as more information becomes available.
      Mar 25, 15:59 PDT
      Investigating - We are experiencing delays in receiving message delivery reports via a subset of long codes to Bell and Bell Aliant Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 25, 15:34 PDT
      Resolved - We are no longer experiencing issues causing stale data on some of the dashboards (Messaging Services) in the Twilio Console Messaging Insights page. This incident is now resolved.
      Mar 25, 10:18 PDT
      Monitoring - Our Engineering Team has identified the issue causing stale data on some of the dashboards (Messaging Services) in the Twilio Console Messaging Insights page. The team is currently monitoring the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 25, 06:47 PDT
      Update - We continue to investigate the issue where stale data may be present on some of the dashboards (Messaging Services) in the Twilio Console Messaging Insights page. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Mar 24, 23:30 PDT
      Update - We continue investigating an issue where stale data may be present on some of the dashboards (Messaging Services) on Messaging Insights Page via Twilio Console. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Mar 23, 23:39 PDT
      Update - We continue to investigating the issue where stale data may be present on some of the dashboards(Messaging Services) on Messaging Insights Page via Twilio Console. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Mar 22, 23:39 PDT
      Update - We continue to investigating the issue where stale data may be present on some of the dashboards(Messaging Services) on Messaging Insights Page via Twilio Console. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Mar 21, 23:15 PDT
      Update - We continue investigating an issue where stale data may be present on some of the dashboards (Messaging Services) on Messaging Insights Page via Twilio Console. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Mar 21, 07:20 PDT
      Update - We are investigating an issue where stale data may be present on some of the dashboards (Messaging Services) on Messaging Insights Page via Console. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Mar 20, 23:11 PDT
      Update - We are investigating an issue where stale data may be present on some of the dashboards (Messaging Services) on Messaging Insights Page via Console. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Mar 20, 19:11 PDT
      Update - We are investigating an issue where stale data may be present on some of the dashboards (Messaging Services) on Messaging Insights Page via Console. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 20, 17:11 PDT
      Investigating - We are investigating an issue where stale data may be present on some of the dashboards (Messaging Services) on Messaging Insights Page via Console. We expect to provide another update in 1 hour or as soon as more information becomes available
      Mar 20, 16:09 PDT
      Resolved - Customers who updated the roles and tried to use the updated ones couldn't get the updated values and ended up using the outdated versions of roles. The issue has now been resolved.
      Mar 25, 09:31 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to O2 network in Slovakia. This incident has been resolved.
      Mar 25, 09:23 PDT
      Update - We are still observing an improvement when sending messages to the O2 network in Slovakia. Our engineers will monitor the issue for 2 more hours. We will provide another update in 2 hours or as soon as more information is available.
      Mar 25, 08:57 PDT
      Monitoring - We are observing an improvement on when sending messages to the O2 network in Slovakia. Our engineers are monitoring the issue. We will provide another update in 2 hours or as soon as more information is available
      Mar 25, 07:00 PDT
      Investigating - During our investigation, we confirmed that only SMS delivery report delays are occuring when sending messages to the O2 network in Slovakia. Our engineers continue to actively work with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Mar 24, 18:50 PDT
      Identified - We keep experiencing SMS delivery delays when sending messages to O2 network in Slovakia. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 24, 13:49 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to O2 network in Slovakia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 24, 09:48 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to O2 network in Slovakia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 24, 07:36 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to O2 network in Slovakia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 24, 06:33 PDT
      Resolved - We are no longer experiencing Autoscaling Failure. This incident has been resolved.
      Mar 25, 07:17 PDT
      Update - We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 25, 07:07 PDT
      Monitoring - The issue has been fixed now. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 25, 06:10 PDT
      Investigating - Our monitoring systems have detected a potential issue with Autoscaling Failure. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 25, 05:51 PDT
      Resolved - We are no longer experiencing issues with Flex Insights Dashboards not being accesible. This incident has been resolved.
      Mar 25, 06:21 PDT
      Monitoring - We are able to access the Flex insights dashboard now. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 25, 06:00 PDT
      Identified - Our monitoring systems have detected a potential issue with Flex insights boards which currently not accessible. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 25, 05:34 PDT
      Mar 24, 2024
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to T-Mobile network in the US over a subset of short codes. This incident has been resolved.
      Mar 24, 17:40 PDT
      Update - We keep observing recovery in SMS delivery delays when sending messages to T-Mobile network in the US over a subset of short codes. Our engineers will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 24, 15:42 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to T-Mobile network in the US over a subset of short codes. Our engineers will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 24, 14:44 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to T-Mobile network in the US over a subset of short codes. Our engineers keep working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 24, 13:03 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to T-Mobile network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 24, 12:03 PDT
      Resolved - We are no longer experiencing SMS delivery failures to Airtel Network in Nigeria. This incident has been resolved.
      Mar 24, 03:03 PDT
      Monitoring - We are observing successful SMS delivery to Airtel Network in Nigeria. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 24, 01:14 PDT
      Update - We continue to experience SMS delivery failures to Airtel Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 23, 23:21 PDT
      Investigating - We are experiencing SMS delivery failures to Airtel Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 23, 22:21 PDT
      Resolved - We are no longer experiencing SMS delivery failures to Airtel Network in Democratic Republic of the Congo. This incident has been resolved.
      Mar 24, 02:31 PDT
      Monitoring - We are observing successful SMS delivery to Airtel Network in Democratic Republic of the Congo. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 or as soon as more information becomes available.
      Mar 24, 00:27 PDT
      Update - We continue to experience SMS delivery failures to Airtel Network in Democratic Republic of the Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 23, 23:33 PDT
      Investigating - We are experiencing SMS delivery failures to Airtel Network in Democratic Republic of the Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 23, 22:33 PDT
      Mar 23, 2024
      Resolved - We are no longer experiencing delivery report delays to multiple networks in the US from a subset of short codes. This incident has been resolved.
      Mar 23, 16:01 PDT
      Monitoring - We are observing recovery in delivery report delays to multiple networks in the US from a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 23, 14:13 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to multiple networks in the US from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 23, 12:54 PDT
      Update - We are experiencing SMS delivery delays when sending messages to multiple networks in the US from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 23, 11:54 PDT
      Investigating - Our monitoring systems have detected a potential issue affecting SMS Delivery reports delays to multiple networks in the US from a subset of short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 23, 11:46 PDT
      Resolved - The Active Numbers Page issue causing data not to display on AU1, IE1 has been resolved, and it is operating normally at this time.
      Mar 23, 11:14 PDT
      Update - Active Phone Numbers section under Twilio Console is throwing error "Sorry, something went wrong" on loading the page. Our engineering team has been alerted and is actively investigating. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 23, 07:12 PDT
      Update - Active Phone Numbers section under Twilio Console is throwing error "Sorry, something went wrong" on loading the page. Our engineering team has been alerted and is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 23, 05:15 PDT
      Investigating - Active Phone Numbers section under Twilio Console is throwing error "Sorry, something went wrong" on loading the page. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 23, 04:16 PDT
      Update - Active Phone Numbers section under Twilio Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Mar 23, 02:17 PDT
      Monitoring - Active Phone Numbers section under Twilio Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Mar 23, 01:49 PDT
      Update - Active Phone Numbers section under Twilio Console is throwing error "Sorry, something went wrong" on loading the page. Our engineering team has been alerted and is actively investigating. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 22, 22:44 PDT
      Update - Active Phone Numbers section under Twilio Console is throwing error "Sorry, something went wrong" on loading the page. Our engineering team has been alerted and is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 22, 20:44 PDT
      Update - Active Phone Numbers section under Twilio Console is throwing error "Sorry, something went wrong" on loading the page. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 22, 19:50 PDT
      Investigating - Our monitoring systems have detected a potential issue with Phone Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 22, 19:37 PDT
      Resolved - Super SIM connectivity issues within the US for a subset of customers have been resolved, and the service is now operating normally at this time.
      Mar 23, 10:44 PDT
      Monitoring - We are now seeing recovery of the network connectivity issue. We are continuing to monitor for service stability. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 23, 10:18 PDT
      Update - We are experiencing Super SIM connectivity issues within the US on the AT&T network. This is impacting a portion of AT&T's network due to a change they made earlier today. We are monitoring the situation as the roaming network works to resolve the issue. If you find your devices are not properly connecting in the US right now you may want to try removing AT&T from your Network Access Profile to see if connectivity improves. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 23, 08:31 PDT
      Update - We are experiencing Super SIM connectivity issues within the US on the AT&T network. This is impacting a portion of AT&T's network due to a change they made earlier today. We are monitoring the situation as the roaming network works to resolve the issue. If you find your devices are not properly connecting in the US right now you may want to try removing AT&T from your Network Access Profile to see if connectivity improves. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 23, 04:20 PDT
      Update - We are experiencing Super SIM connectivity issues within the US on the AT&T network. This is impacting a portion of AT&T's network due to a change they made earlier today. We are monitoring the situation as the roaming network works to resolve the issue. If you find your devices are not properly connecting in the US right now you may want to try removing AT&T from your Network Access Profile to see if connectivity improves. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 23, 02:21 PDT
      Investigating - We are experiencing Super SIM connectivity issues within the US on the AT&T network. This is impacting a portion of AT&T's network due to a change they made earlier today. We are monitoring the situation as the roaming network works to resolve the issue. If you find your devices are not properly connecting in the US right now you may want to try removing AT&T from your Network Access Profile to see if connectivity improves. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 23, 01:30 PDT
      Update - We are observing recovery in Super SIM connectivity issues within the US on the AT&T network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 22, 23:36 PDT
      Monitoring - We are observing recovery in Super SIM connectivity issues within the US on the AT&T network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 22, 21:20 PDT
      Update - We are experiencing Super SIM connectivity issues within the US on the AT&T network. This is impacting a portion of AT&T's network due to a change they made earlier today. We are monitoring the situation as the roaming network works to resolve the issue. If you find your devices are not properly connecting in the US right now you may want to try removing AT&T from your Network Access Profile to see if connectivity improves. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 22, 20:42 PDT
      Update - We are experiencing Super SIM connectivity issues within the US on the AT&T network. This is impacting a portion of AT&T's network due to a change they made earlier today. We are monitoring the situation as the roaming network works to resolve the issue. If you find your devices are not properly connecting in the US right now you may want to try removing AT&T from your Network Access Profile to see if connectivity improves. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 22, 16:05 PDT
      Update - We are experiencing Super SIM connectivity issues within the US for a subset of customers. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 22, 14:04 PDT
      Investigating - We are experiencing Super SIM connectivity issues within the US for a subset of customers. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in1 hour or as soon as more information becomes available.
      Mar 22, 12:54 PDT
      Resolved - We are no longer experiencing SMS delivery failures to Nepal Telecom Network in Nepal. This incident has been resolved.
      Mar 23, 08:33 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Nepal Telecom Network in Nepal. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 23, 06:45 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Nepal Telecom Network in Nepal. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 23, 05:45 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 23, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 23, 02:00 PDT
      Scheduled - The Flex Insights Historical Reporting dashboards visualisation partner in the US is conducting a planned maintenance on Saturday, March 23rd, 2024, at 2:00 AM Pacific Standard Time. The maintenance window is planned to take up to 3 hours. During the maintenance window, ETL loads will be affected.
      Mar 14, 22:19 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 23, 02:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 22, 23:00 PDT
      Scheduled - The AT&T network in Mexico is conducting an emergency maintenance from 22 March 2024 at 23:00 PDT until 23 March 2024 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Mar 22, 15:29 PDT
      Mar 22, 2024
      Resolved - We are no longer experiencing delays in receiving message delivery reports when sending to the Claro Network in Brazil. This incident has been resolved.
      Mar 22, 11:04 PDT
      Monitoring - We are observing recovery in delivery report delays when sending SMS to the Claro Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 22, 09:04 PDT
      Investigating - We are experiencing delays in receiving message delivery reports when sending to the Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 22, 08:04 PDT
      Resolved - The issue affecting inbound calls to Twilio phone numbers in Portugal has been resolved, and the service is functioning normally at this time.
      Mar 22, 08:12 PDT
      Monitoring - We have started seeing recovery for inbound calls to Twilio phone numbers in Portugal. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 22, 06:12 PDT
      Update - The issue causing call failures to Twilio phone numbers in Portugal has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Mar 22, 02:30 PDT
      Update - The issue causing call failures to Twilio phone numbers in Portugal has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Mar 21, 18:38 PDT
      Update - The issue causing call failures to Twilio phone numbers in Portugal has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Mar 21, 14:46 PDT
      Identified - The issue causing call failures to Twilio phone numbers in Portugal has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 21, 12:41 PDT
      Investigating - We are observing call failures to Twilio phone numbers in Portugal. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 21, 11:40 PDT
      Resolved - The Sender ID application section in Console was degraded between 11:55 Pacific Time on 03/20/2024 and 07:07 Pacific Time on 03/22/2024. During this period of time customers may have experienced that the input field was not visible when specific countries were selected. The issue has now been resolved.
      Mar 22, 07:28 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 22, 06:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 22, 06:01 PDT
      Scheduled - Our SMS carrier partner in South Korea is conducting a planned maintenance from 22 March 2024 at 06:00 PDT until 22 March 2024 at 06:30 PDT. During the maintenance window, concatenated messages will be delivered with multiple SMS to South Korea handsets.
      Mar 20, 23:28 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 22, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 21, 19:00 PDT
      Scheduled - The AT&T network in the US is conducting a planned maintenance from 21 March 2024 at 19:00 PDT until 22 March 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets via US short codes
      Feb 26, 10:15 PST
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in South Africa for a subset of Longcodes. This incident has been resolved.
      Mar 22, 01:38 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in South Africa for a subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 21, 23:50 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to multiple networks in South Africa for a subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 21, 23:22 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to multiple networks in South Africa for a subset of Longcodes Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 21, 19:32 PDT
      Update - We are experiencing SMS delivery delays when sending messages to multiple networks in South Africa for a subset of Longcodes Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 21, 17:46 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to multiple networks in South Africa for a subset of Longcodes Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 21, 16:43 PDT
      Mar 21, 2024
      Completed - The scheduled maintenance has been completed.
      Mar 21, 22:45 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 21, 16:00 PDT
      Scheduled - Our carrier partner Vodafone UK is conducting a planned maintenance from 21 March 2024 at 16:00 PDT until 21 March 2024 at 22:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone UK customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes.

      Mar 20, 06:15 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Yemen. This incident has been resolved.
      Mar 21, 19:30 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Yemen. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 21, 17:47 PDT
      Update - We are experiencing SMS delivery delays when sending messages to multiple networks in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 21, 17:08 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to multiple networks in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 21, 16:11 PDT
      Resolved - Service degradations with Virtual Agent in US East and Speech that affected all regions has been resolved and is operating normally at this time.
      Mar 21, 17:10 PDT
      Update - Twilio Engineering has isolated the problem which caused a service degradation with Virtual Agent in US East and Speech that affected all regions. We are seeing recovery for customers. We will be monitoring all services to ensure a full recovery and will provide another update in 24 hours or as soon as the information becomes available.
      Mar 21, 16:24 PDT
      Update - Twilio Engineering has isolated the problem which caused a service degradation with Virtual Agent in US East and Speech that affected all regions. We are seeing recovery for customers. We will be monitoring all services to ensure a full recovery and will provide another update in 24 hours or as soon as the information becomes available.
      Mar 20, 16:16 PDT
      Monitoring - Twilio Engineering has isolated the problem which caused a service degradation with Virtual Agent in US East and Speech that affected all regions. We are seeing recovery for customers. We will be monitoring all services to ensure a full recovery and will provide another update in 30 minutes or as soon as the information becomes available.
      Mar 20, 15:38 PDT
      Investigating - We are investigating a service degradation with DialogFlow EX/CS affecting in US1 Region and speech impacted in all regions. We expect to provide another update in 1 hour or as soon as more information becomes available
      Mar 20, 14:49 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 21, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 21, 13:01 PDT
      Scheduled - The MegaFon and Yota networks in Russia are conducting an emergency maintenance from 21 March 2024 at 13:00 PDT until 21 March 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon and Yota Russia handsets.
      Mar 19, 16:37 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 21, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 21, 13:00 PDT
      Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 21 March 2023 at 13:00 PDT until 21 March 2023 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
      Mar 4, 00:11 PST
      Completed - The scheduled maintenance has been completed.
      Mar 21, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 21, 14:00 PDT
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 21 March 2024 at 14:00 PDT until 21 March 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
      Mar 19, 04:45 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to O2 Network in Slovakia. This incident has been resolved.
      Mar 21, 14:41 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to O2 Network in Slovakia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 21, 12:50 PDT
      Update - We continue to experience SMS delivery delays when sending messages to the O2 Network in Slovakia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 21, 10:39 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to the O2 Network in Slovakia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 21, 08:39 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to O2 Network in Slovakia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 21, 07:39 PDT
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Verizon Network in the US for a Subset of Toll Free Numbers. This incident has been resolved.
      Mar 21, 14:04 PDT
      Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to Verizon Network in the US for a Subset of Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 21, 13:45 PDT
      Investigating - We are experiencing MMS/SMS delivery delays when sending messages to Verizon Network in the US for a Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 21, 12:56 PDT
      Resolved - The inability to create outbound calls for Flex customers has been resolved and Flex Voice is operating normally at this time.
      Mar 21, 12:51 PDT
      Monitoring - The inability to create outbound calls within a subset of Flex customers is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Mar 21, 12:20 PDT
      Update - We are investigating an issue with a subset of Flex customers unable to create outbound calls. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Mar 21, 11:50 PDT
      Investigating - We've become aware of a potential issue with the Flex customers unable to create outbound calls. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 21, 11:07 PDT
      Resolved - Twilio Conversations was degraded for 12 minutes between 18:22 and 18:34 Pacific Time on 03/19/2024. During this period of time customers may have some conversation update requests and conversation create requests ended with errors. Also, between 17:59 and 18:03 Pacific Time on 03/18/2024, we detected a smaller spike of errors 5XX caused by the same problem. The issue has now been resolved.
      Mar 21, 08:53 PDT
      Resolved - The issue when creating or updating new serverless functions has been resolved, and Twilio Functions is operating normally at this time.
      Mar 21, 07:45 PDT
      Monitoring - Creating or updating new serverless functions is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Mar 21, 05:50 PDT
      Investigating - We are investigating an issue with creating or updating new serverless functions. Existing functions are working. We expect to provide another update in 1 hour or as soon as more information becomes available
      Mar 21, 05:06 PDT
      Resolved - We are no longer experiencing SMS delivery delays and failure when sending messages to M1 Network In Singapore Over Pre- Registered SenderID. This incident has been resolved.
      Mar 21, 01:58 PDT
      Monitoring - We are observing recovery in SMS delivery delays and failure when sending messages to M1 Network In Singapore Over Pre- Registered SenderID. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 21, 00:11 PDT
      Update - We are continuing to experience SMS delivery delays and failure when sending messages to M1 Network In Singapore Over Pre- Registered SenderID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 20, 22:35 PDT
      Investigating - We are experiencing SMS delivery delays and failure when sending messages to M1 Network In Singapore Over Pre- Registered SenderID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 20, 21:35 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to a subset of networks in Brazil. This incident has been resolved.
      Mar 21, 01:50 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to a subset of networks in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 21, 00:01 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to a subset of networks in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 20, 22:05 PDT
      Update - We are experiencing SMS DLR Delays when sending messages to a subset of networks in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 20, 18:35 PDT
      Update - We are experiencing SMS DLR Delays when sending messages to a subset of networks in Brazil Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 20, 16:35 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to a subset of networks in Brazil Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 20, 15:28 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 21, 01:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 20, 21:00 PDT
      Scheduled - A subset of small US networks in the US are conducting a planned maintenance from 20 March 2024 at 21:00 PDT until 21 March 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
      Mar 16, 13:02 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 21, 00:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 20, 09:01 PDT
      Scheduled - Our carrier partner H3G Austria is conducting a planned maintenance from 20 March 2024 at 09:00 PDT until 21 March 2024 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for H3G Austria customers.


      Impacted Products:

      Verify Silent Network Auth, Lookup SIM Swap

      Mar 16, 12:07 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 21, 00:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 20, 09:01 PDT
      Scheduled - Our carrier partner Wind Tre (3) Italy is conducting a planned maintenance from 20 March 2024 at 09:00 PDT until 21 March 2024 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for Wind Tre (3) Italy customers.


      Impacted Products:

      Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

      Mar 16, 12:08 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 21, 00:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 20, 09:00 PDT
      Scheduled - Our carrier partner Three UK is conducting a planned maintenance from 20 March 2024 at 09:00 PDT until 21 March 2024 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for Three UK customers.


      Impacted Products:

      Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

      Mar 16, 12:06 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 21, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 20, 20:00 PDT
      Scheduled - Our SMS and MMS carrier partner in the US and Canada is conducting a planned maintenance from 20 March 2024 at 20:00 PDT until 21 March 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets via Toll-free numbers.
      Mar 1, 23:33 PST
      Mar 20, 2024
      Completed - The scheduled maintenance has been completed.
      Mar 20, 23:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 20, 21:30 PDT
      Scheduled - The MTS network in Russia is conducting an emergency maintenance from 20 March 2024 at 21:30 PDT until 20 March 2024 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
      Mar 19, 16:36 PDT
      Resolved - Connectivity issues in Africa have significantly improved for impacted countries. At this time we are observing metrics consistent to those prior to the outage. The issue is now considered resolved.
      Mar 20, 17:14 PDT
      Monitoring - Connectivity issues in Africa have significantly improved for impacted countries. At this time we are observing metrics consistent to those prior to the outage. Please not that there is still reduced capacity on the continent for some countries and this could present itself as increase latency and lower throughput until the issue is fully resolved by the network operators.

      We will continue to monitor and will provide an update within 24 hours or as soon as more information becomes available.

      Mar 19, 17:13 PDT
      Update - Due to issues with multiple underwater cables that handle connectivity to Africa, connectivity for cellular IoT products, Super SIM and Programmable Wireless, in the region may be severely impacted up to being completely down. Impact and recovery time across networks and countries may vary significantly. Repairs to the cable could take considerable time and service may not return to normal until complete. We will continue to monitor and will provide an update within 24 hours or as soon as more information becomes available.
      Mar 18, 17:08 PDT
      Update - Due to issues with multiple underwater cables that handle connectivity to Africa, connectivity for cellular IoT products, Super SIM and Programmable Wireless, in the region may be severely impacted up to being completely down. Impact and recovery time across networks and countries may vary significantly. Repairs to the cable could take considerable time and service may not return to normal until complete. We will continue to monitor and will provide an update within 24 hours or as soon as more information becomes available.
      Mar 17, 16:37 PDT
      Update - Due to issues with multiple underwater cables that handle connectivity to Africa, connectivity for cellular IoT products, Super SIM and Programmable Wireless, in the region may be severely impacted up to being completely down. Impact and recovery time across networks and countries may vary significantly. Repairs to the cable could take considerable time and service may not return to normal until complete. We will continue to monitor and will provide an update within 24 hours or as soon as more information becomes available.
      Mar 16, 16:43 PDT
      Update - Due to issues with multiple underwater cables that handle connectivity to Africa, connectivity for cellular IoT products, Super SIM and Programmable Wireless, in the region may be severely impacted up to being completely down. Impact and recovery time across networks and countries may vary significantly. Repairs to the cable could take considerable time and service may not return to normal until complete. We will continue to monitor and will provide an update within 16 hours or as soon as more information becomes available.
      Mar 16, 00:43 PDT
      Update - Due to issues with multiple underwater cables that handle connectivity to Africa, connectivity for cellular IoT products, Super SIM and Programmable Wireless, in the region may be severely impacted up to being completely down. Impact and recovery time across networks and countries may vary significantly. Repairs to the cable could take considerable time and service may not return to normal until complete. We will continue to monitor and will provide an update within 8 hours or as soon as more information becomes available.
      Mar 15, 16:47 PDT
      Update - Due to issues with multiple underwater cables that handle connectivity in Africa, connectivity for cellular IoT products (Super SIM and Programmable Wireless) in the region may be severely impacted up to being completely down. Impact and recovery times across networks and countries may vary significantly. We will continue to monitor and will provide an update within 4 hours or as soon as more information becomes available.
      Mar 15, 13:00 PDT
      Update - Due to issues with multiple underwater cables that handle connectivity in Africa, connectivity for cellular IoT products (Super SIM and Programmable Wireless) in the region may be severely impacted up to being completely down. Impact and recovery times across networks and countries may vary significantly. We will continue to monitor and will provide an update within 2 hours or as soon as more information becomes available.
      Mar 15, 11:02 PDT
      Investigating - Due to issues with multiple underwater cables that handle connectivity in Africa, connectivity for cellular IoT products (Super SIM and Programmable Wireless) in the region may be severely impacted up to being completely down. Impact and recovery times across networks and countries may vary significantly. We will provide an update in 1 hour or as soon as more information becomes available.
      Mar 15, 10:07 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 20, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 20, 13:01 PDT
      Scheduled - The Megafon and Yota networks in Russia are conducting a planned maintenance from 20 March 2024 at 13:00 PDT until 20 March 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon and Yota Russia handsets.
      Mar 18, 17:05 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Chunghwa Telecom Network in Taiwan. This incident has been resolved.
      Mar 20, 14:36 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Chunghwa Telecom Network in Taiwan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 20, 12:43 PDT
      Update - We are experiencing SMS delivery delays when sending messages to multiple networks in Taiwan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 20, 11:41 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to the to Chunghwa Telecom Network in Taiwan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 20, 10:17 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 20, 13:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 20, 09:01 PDT
      Scheduled - Our Voice carrier partner in Indonesia is conducting a planned maintenance from 20 March 2024 at 09:00 PDT until 20 March 2024 at 13:00 PDT. During the maintenance window, there could be intermittent call failures to and from a subset of Twilio Indonesia phone numbers.
      Mar 14, 02:31 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Bakcell network in Azerbaijan. This incident has been resolved.
      Mar 20, 12:58 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Bakcell network in Azerbaijan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 20, 11:08 PDT
      Update - We continue to experience SMS delivery delays when sending messages to the Bakcell network in Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 20, 09:30 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to the Bakcell network in Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 20, 08:30 PDT
      Resolved - Twilio Core Messaging was degraded for 6 minutes between 11:00 and 11:06am Pacific Time on 03/20/2024. During this period of time customers may have experienced HTTP 5xx errors when using the logs media endpoints. The issue has now been resolved.
      Mar 20, 11:00 PDT
      Resolved - We are no longer experiencing SMS delivery failures when sending messages to a subset of T-Mobile Network in the US for Short Codes. This incident has been resolved.
      Mar 20, 10:47 PDT
      Monitoring - We are observing successful SMS delivery when sending messages to T-Mobile Network in the US for a subset of Short Codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 20, 08:44 PDT
      Update - We continue experiencing SMS delivery failures when sending messages to T-Mobile Network in the US for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Mar 19, 21:09 PDT
      Update - We are experiencing SMS delivery failures when sending messages to T-Mobile Network in the US for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Mar 19, 05:10 PDT
      Update - We are experiencing SMS delivery failures when sending messages to T-Mobile Network in the US for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Mar 18, 21:23 PDT
      Update - We are experiencing SMS delivery failures when sending messages to T-Mobile Network in the US for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 18, 17:29 PDT
      Update - We are experiencing SMS delivery failures when sending messages to T-Mobile Network in the US for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 18, 15:23 PDT
      Investigating - We are experiencing SMS delivery failures when sending messages to a subset of T-Mobile Network in the US for Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 18, 14:15 PDT
      Resolved - We have fully investigated the Flex Application Platform issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
      Mar 20, 08:03 PDT
      Investigating - We've become aware of a potential issue affecting all agents trying to connect to Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 20, 07:23 PDT
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Narwas Network. This incident has been resolved.
      Mar 20, 05:56 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Narwas Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 20, 04:11 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Narwas Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 20, 02:16 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Narwas Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Mar 19, 22:17 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Narwas Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
      Mar 19, 20:19 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Narwas Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 19, 19:25 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodacom and MTN networks in South Africa using domestic longcodes. This incident has been resolved.
      Mar 20, 04:38 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodacom and MTN networks in South Africa using domestic longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Mar 20, 02:46 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Vodacom and MTN networks in South Africa using domestic longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Mar 20, 01:52 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 20, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 19, 20:01 PDT
      Scheduled - Our carrier partner Verizon Wireless US is conducting an emergency maintenance from 19 March 2024 at 20:00 PDT until 20 March 2024 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for Verizon Wireless US customers.




      Impacted Products: Verify Silent Network Auth

      Mar 18, 17:00 PDT
      Mar 19, 2024
      Resolved - The backfill of data is complete and the incident is now resolved.
      Mar 19, 23:40 PDT
      Monitoring - Voice Insights Call Events and Metrics data is now accessible via the Console and API. We are in the process of backfilling the data for calls that ended on March 18th between 2PM PDT and 10PM PDT. We will provide another update in 4 hours, or as soon as more information becomes available.
      Mar 19, 22:31 PDT
      Update - We are continuing to address the delay in the availability of Voice Insights Call Events and Metrics.

      We will provide another update in 8 hours, or as soon as more information becomes available.

      Mar 19, 17:56 PDT
      Update - We are continuing to address the delay in the availability of Voice Insights Call Events and Metrics.

      We will provide another update in 4 hours, or as soon as more information becomes available.

      Mar 19, 14:02 PDT
      Update - The delay in the availability of Voice Insights Conference Data has been resolved. We are continuing to address the delay in the availability of Voice Insights Call Events and Metrics.

      We will provide another update in 2 hours, or as soon as more information becomes available.

      Mar 19, 12:02 PDT
      Identified - We have identified the issue that is delaying availability of Voice Insights Call Events, Metrics, and Conference Participant summaries for calls placed after 7 a.m. PST today.

      We will provide another update in 2 hours, or as soon as more information becomes available.

      Mar 19, 10:39 PDT
      Update - We are investigating an issue that is delaying availability of Voice Insights Call Events, Metrics, and Conference Participant summaries for calls placed after 7 a.m. PST today.

      We will provide another update in 1 hour, or as soon as more information becomes available.

      Mar 19, 09:39 PDT
      Investigating - Our monitoring systems have detected a potential issue with Voice Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Mar 19, 09:17 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 19, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 19, 17:00 PDT
      Scheduled - The MTS network in Serbia is conducting a planned maintenance from 19 March 2024 at 17:00 PDT until 19 March 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Serbia handsets.
      Mar 18, 07:09 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 19, 21:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 19, 19:01 PDT
      Scheduled - The Entel network in Chile is conducting a planned maintenance from 19 March 2024 at 19:00 PDT until 19 March 2024 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Entel Chile handsets.



      Please note that this maintenance notification was received at short notice from our carrier partner. We understand this may have an impact on your business and we apologize in advance for any disruption this may cause. Your continued trust in our services is highly valued, and we are dedicated to collaborating with our partners to provide a timelier experience for future notifications, where possible.

      Mar 19, 15:46 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 19, 20:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 19, 14:00 PDT
      Scheduled - Our voice carrier partner in France is conducting a planned maintenance from 19 March 2024 at 14:00 PDT until 19 March 2024 at 20:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio France phone numbers.
      Mar 12, 17:00 PDT
      Resolved - Twilio's Super SIM API was degraded for 20 minutes between 10:50 a.m. and 11:10 a.m. Pacific Time on 3/19/2024. During this period of time customers observed HTTP 500 errors in response to requests to the UsageRecord resource.

      The issue has now been resolved.

      Mar 19, 11:45 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 19, 11:05 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 19, 10:00 PDT
      Scheduled - The Mobifone network in Vietnam is conducting a planned maintenance from 19 March 2023 at 10:00 PDT until 19 March 2024 at 11:05 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mobifone Vietnam handsets.
      Mar 15, 06:08 PDT
      Resolved - The issue affecting inbound calls to a subset of Twilio France phone numbers has been resolved, and the service is functioning normally at this time.
      Mar 19, 06:26 PDT
      Monitoring - We have started seeing recovery for call failures to a subset of france twilio's numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 19, 04:27 PDT
      Update - We are observing Call Failures to a Subset of France Twilio's numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Mar 19, 03:33 PDT
      Update - We are observing Call Failures to a Subset of France Twilio's numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Mar 18, 23:41 PDT
      Update - We are observing Call Failures to a Subset of France Twilio's numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 18, 21:43 PDT
      Investigating - We are observing Call Failures to a Subset of France Twilio's Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Mar 18, 20:49 PDT
      Resolved - We have confirmed that ticket creation from console continues to operate normally. This incident has been resolved.
      Mar 19, 06:20 PDT
      Monitoring - Ticket creation from console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Mar 19, 04:19 PDT
      Update - We are working to restore functionality as soon as possible. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Mar 19, 00:25 PDT
      Update - We are working to restore functionality as soon as possible. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Mar 18, 20:30 PDT
      Update - We are working to restore functionality as soon as possible. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Mar 18, 18:19 PDT
      Investigating - Our Account Portal has an outage related to ticket submission.

      We are working to restore functionality as soon as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.

      Mar 18, 17:17 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 19, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 18, 21:00 PDT
      Scheduled - Our SMS carrier partner in US and Puerto Rico is conducting a planned maintenance from 18 March 2024 at 21:00 PDT until 19 March 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US and Puerto Rico handsets.
      Mar 11, 19:44 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 19, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 18, 19:00 PDT
      Scheduled - The AT&T network in the US is conducting a planned maintenance from 18 March 2024 19:00 PDT until 19 March 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets.
      Feb 22, 08:45 PST
      Mar 18, 2024
      Resolved - The issue with calls that ended between 6:05 PM PST and 6:20 PM PST that may have partial data has been resolved, and service is operating normally at this time.
      Mar 18, 22:11 PDT
      Identified - A subset of voice insights call summary and conference summary records for calls that ended between 6:05 PM PST and 6:20 PM PST may have partial data. Our engineers have identified the issue and are in the process of updating the impacted records. We expect to provide another update in the next 2 hours or as soon as more information becomes available.
      Mar 18, 21:15 PDT
      Investigating - A subset of voice insights call summary and conference summary records for calls that ended between 6:05 PM PST and 6:20 PM PST may have partial data. Our engineers have identified the issue and are in the process of updating the impacted records. We expect to provide another update in the next hour or as soon as more information becomes available.
      Mar 18, 20:15 PDT
      Resolved - The issue with Programmable Messaging has been resolved and is operating normally at this time.
      Mar 18, 21:51 PDT
      Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Programmable Messaging. We will follow up and provide customer impact details within 2 hours.
      Mar 18, 11:40 PDT
      Completed - The scheduled maintenance has been completed.
      Mar 18, 21:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Mar 18, 15:01 PDT
      Scheduled - Our Voice carrier partner in Israel is conducting a planned maintenance from 18 March 2024 at 15:00 PDT until 18 March 2024 at 21:00 PDT. During the maintenance window, there could be intermittent call failures to a subset of Twilio Israel phone numbers.
      Mar 12, 18:20 PDT
      Mar 17, 2024
      Mar 16, 2024
      Mar 15, 2024
      Mar 14, 2024

      No incidents reported.