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During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.\u003c/p\u003e","created_at":"2026-10-02T07:46:50.772-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-02T07:46:50.772-07:00","display_at":"2026-10-02T07:46:50.772-07:00","deliver_notifications":true,"tweet_id":null,"id":"8sbzgq81yn9c","incident_id":"s594jhhd31lb","custom_tweet":null,"affected_components":[{"code":"llgdln3dcs6p","name":"CARRIER NETWORK - SMS, Europe","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"SMS, Europe","created_at":"2019-01-10T08:53:50.789-08:00","updated_at":"2026-10-26T14:01:07.538-07:00","position":14,"description":null,"showcase":false,"start_date":null,"id":"llgdln3dcs6p","page_id":"gpkpyklzq55q","group_id":"j8hlnyphbbs0"}]},{"name":"United States and Canada Twilio SMS and MMS Maintenance","status":"scheduled","created_at":"2026-09-04T00:24:21.325-07:00","updated_at":"2026-09-04T00:24:21.405-07:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/h05fn298m331","scheduled_for":"2026-10-28T20:00:00.000-07:00","scheduled_until":"2026-10-29T00:00:00.000-07:00","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-04T00:24:21.304-07:00","reminder_intervals":null,"id":"jnqzc45k8szf","page_id":"gpkpyklzq55q","incident_updates":[{"status":"scheduled","body":"\u003cp\u003eTwilio is conducting a planned maintenance from 28 October 2026 at 20:00 PDT until 29 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.\u003c/p\u003e","created_at":"2026-09-04T00:24:21.402-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-04T00:24:21.402-07:00","display_at":"2026-09-04T00:24:21.402-07:00","deliver_notifications":true,"tweet_id":null,"id":"48h6452ctxmm","incident_id":"jnqzc45k8szf","custom_tweet":null,"affected_components":[{"code":"7d8w22hqrh6s","name":"CARRIER NETWORK - SMS Long Code, North America","old_status":"operational","new_status":"operational"},{"code":"8vdlvw3dsq8h","name":"CARRIER NETWORK - MMS Long Code, North America","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"39mb8cmw8y2v","name":"CARRIER NETWORK - SMS Short Code, North 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During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via subset of United States long codes.\u003c/p\u003e","created_at":"2026-09-29T08:15:29.648-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T08:15:29.648-07:00","display_at":"2026-09-29T08:15:29.648-07:00","deliver_notifications":true,"tweet_id":null,"id":"s6jll31xn8hc","incident_id":"fwnks2t3zw8n","custom_tweet":null,"affected_components":[{"code":"7d8w22hqrh6s","name":"CARRIER NETWORK - SMS Long Code, North America","old_status":"operational","new_status":"operational"},{"code":"8vdlvw3dsq8h","name":"CARRIER NETWORK - MMS Long Code, North America","old_status":"degraded_performance","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"SMS Long Code, North America","created_at":"2019-01-10T08:24:19.107-08:00","updated_at":"2026-10-26T05:00:07.586-07:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"7d8w22hqrh6s","page_id":"gpkpyklzq55q","group_id":"j8hlnyphbbs0"},{"status":"degraded_performance","name":"MMS Long Code, North America","created_at":"2019-01-10T08:51:50.330-08:00","updated_at":"2026-10-26T05:43:29.434-07:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"8vdlvw3dsq8h","page_id":"gpkpyklzq55q","group_id":"j8hlnyphbbs0"}]},{"name":"Sendgrid Maintenance Impacting Delivery and Account Configuration","status":"scheduled","created_at":"2026-10-23T15:57:50.400-07:00","updated_at":"2026-10-26T15:03:47.301-07:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/qwj3vtyfsq3v","scheduled_for":"2026-10-28T21:00:00.000-07:00","scheduled_until":"2026-10-28T22:30:00.000-07:00","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-10-23T15:57:50.385-07:00","reminder_intervals":null,"id":"07cqhfzwzcdk","page_id":"gpkpyklzq55q","incident_updates":[{"status":"scheduled","body":"This maintenance has been rescheduled. We are upgrading our infrastructure on October 28 2026, from 21:00 to 22:30 PDT to enhance system stability and scalability.\n\nDuring this window customers may experience delays impacting the following functionalities:\n- Email delivery for new sign-ups and upgraded accounts\n- Account configuration and settings updates\n- Processing of group unsubscribes\n- Dedicated IP and IP pool changes\n\nSystem functionality will resume normally once maintenance concludes. Thank you for your patience.","created_at":"2026-10-26T15:03:47.298-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-26T15:03:47.298-07:00","display_at":"2026-10-26T15:03:47.298-07:00","deliver_notifications":true,"tweet_id":null,"id":"2pfwjrq2m5z0","incident_id":"07cqhfzwzcdk","custom_tweet":null,"affected_components":[{"code":"4yft4fgnwyfh","name":"SendGrid Mail Sending - API v3","old_status":"operational","new_status":"operational"},{"code":"dh4v9m99t24n","name":"SendGrid Mail Sending - SMTP","old_status":"operational","new_status":"operational"},{"code":"s4jspb6twnwk","name":"SendGrid Mail Sending - API v2","old_status":"operational","new_status":"operational"},{"code":"vp66l5zb77p5","name":"SendGrid Marketing Campaigns","old_status":"operational","new_status":"operational"},{"code":"r769mtd3rkhv","name":"SendGrid Email Activity","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"We are upgrading our infrastructure on October 28 2026, from 12:30 to 14:00 PDT to enhance system stability and scalability.\n\nDuring this window customers may experience delays impacting the following functionalities:\n- Email delivery for new sign-ups and upgraded accounts\n- Account configuration and settings updates\n- Processing of group unsubscribes\n- Dedicated IP and IP pool changes\n\nSystem functionality will resume normally once maintenance concludes. Thank you for your patience.","created_at":"2026-10-23T15:57:50.501-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-23T15:58:48.333-07:00","display_at":"2026-10-23T15:57:50.501-07:00","deliver_notifications":true,"tweet_id":null,"id":"8m7j5mjg19gs","incident_id":"07cqhfzwzcdk","custom_tweet":null,"affected_components":[{"code":"4yft4fgnwyfh","name":"SendGrid Mail Sending - API v3","old_status":"operational","new_status":"operational"},{"code":"dh4v9m99t24n","name":"SendGrid Mail Sending - SMTP","old_status":"operational","new_status":"operational"},{"code":"s4jspb6twnwk","name":"SendGrid Mail Sending - API v2","old_status":"operational","new_status":"operational"},{"code":"vp66l5zb77p5","name":"SendGrid Marketing Campaigns","old_status":"operational","new_status":"operational"},{"code":"r769mtd3rkhv","name":"SendGrid Email Activity","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"API v3","created_at":"2026-07-02T08:49:06.673-07:00","updated_at":"2026-09-26T19:00:13.174-07:00","position":1,"description":null,"showcase":false,"start_date":"2026-07-02T00:00:00.000-07:00","id":"4yft4fgnwyfh","page_id":"gpkpyklzq55q","group_id":"87xnt5pfw06t"},{"status":"operational","name":"SMTP","created_at":"2026-07-02T08:49:41.641-07:00","updated_at":"2026-09-26T19:00:13.232-07:00","position":2,"description":null,"showcase":false,"start_date":"2026-07-02T00:00:00.000-07:00","id":"dh4v9m99t24n","page_id":"gpkpyklzq55q","group_id":"87xnt5pfw06t"},{"status":"operational","name":"API v2","created_at":"2026-07-02T08:50:06.283-07:00","updated_at":"2026-09-15T09:09:13.956-07:00","position":3,"description":null,"showcase":false,"start_date":"2026-07-02T00:00:00.000-07:00","id":"s4jspb6twnwk","page_id":"gpkpyklzq55q","group_id":"87xnt5pfw06t"},{"status":"operational","name":"SendGrid Marketing Campaigns","created_at":"2026-07-02T08:51:37.670-07:00","updated_at":"2026-10-24T20:00:09.577-07:00","position":27,"description":null,"showcase":false,"start_date":"2026-07-02T00:00:00.000-07:00","id":"vp66l5zb77p5","page_id":"gpkpyklzq55q","group_id":null},{"status":"operational","name":"SendGrid Email Activity","created_at":"2026-07-02T08:56:45.499-07:00","updated_at":"2026-10-25T16:00:07.797-07:00","position":32,"description":null,"showcase":false,"start_date":"2026-07-02T00:00:00.000-07:00","id":"r769mtd3rkhv","page_id":"gpkpyklzq55q","group_id":null}]},{"name":"United States SMS Carrier Maintenance - Verizon","status":"scheduled","created_at":"2026-10-19T23:06:14.247-07:00","updated_at":"2026-10-19T23:06:14.471-07:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/x2bfsw92vrzq","scheduled_for":"2026-10-28T21:00:00.000-07:00","scheduled_until":"2026-10-28T22:00:00.000-07:00","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-10-19T23:06:14.225-07:00","reminder_intervals":null,"id":"7x3tg1n02phk","page_id":"gpkpyklzq55q","incident_updates":[{"status":"scheduled","body":"\u003cp\u003eThe Verizon network in the United States is conducting a planned maintenance from 28 October 2026 at 21:00 PDT until 28 October 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.\u003c/p\u003e","created_at":"2026-10-19T23:06:14.469-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-19T23:06:14.469-07:00","display_at":"2026-10-19T23:06:14.469-07:00","deliver_notifications":true,"tweet_id":null,"id":"89cyvxw827hf","incident_id":"7x3tg1n02phk","custom_tweet":null,"affected_components":[{"code":"7d8w22hqrh6s","name":"CARRIER NETWORK - SMS Long Code, North America","old_status":"operational","new_status":"operational"},{"code":"39mb8cmw8y2v","name":"CARRIER NETWORK - SMS Short Code, North America","old_status":"operational","new_status":"operational"},{"code":"32f2bm54nkvv","name":"CARRIER NETWORK - SMS Toll-Free, North America","old_status":"operational","new_status":"operational"},{"code":"qj606bzkg4s8","name":"ZIPWHIP MESSAGING - SMS Long Code, North America","old_status":"operational","new_status":"operational"},{"code":"k7rg1rqk2nwk","name":"ZIPWHIP MESSAGING - SMS Toll-Free, North America","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"SMS Long Code, North America","created_at":"2019-01-10T08:24:19.107-08:00","updated_at":"2026-10-26T05:00:07.586-07:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"7d8w22hqrh6s","page_id":"gpkpyklzq55q","group_id":"j8hlnyphbbs0"},{"status":"operational","name":"SMS Long Code, North America","created_at":"2025-01-13T06:04:39.701-08:00","updated_at":"2026-10-23T23:00:09.358-07:00","position":1,"description":null,"showcase":false,"start_date":"2025-01-13T00:00:00.000-08:00","id":"qj606bzkg4s8","page_id":"gpkpyklzq55q","group_id":"9qlxz48fv41r"},{"status":"degraded_performance","name":"SMS Short Code, North America","created_at":"2016-04-07T15:07:25.830-07:00","updated_at":"2026-10-26T12:50:34.713-07:00","position":3,"description":null,"showcase":false,"start_date":null,"id":"39mb8cmw8y2v","page_id":"gpkpyklzq55q","group_id":"j8hlnyphbbs0"},{"status":"operational","name":"SMS Toll-Free, North America","created_at":"2025-01-13T06:08:56.327-08:00","updated_at":"2026-10-23T23:00:10.912-07:00","position":3,"description":null,"showcase":false,"start_date":"2025-01-13T00:00:00.000-08:00","id":"k7rg1rqk2nwk","page_id":"gpkpyklzq55q","group_id":"9qlxz48fv41r"},{"status":"operational","name":"SMS Toll-Free, North America","created_at":"2019-01-10T08:52:48.226-08:00","updated_at":"2026-10-23T23:00:12.032-07:00","position":5,"description":null,"showcase":false,"start_date":null,"id":"32f2bm54nkvv","page_id":"gpkpyklzq55q","group_id":"j8hlnyphbbs0"}]},{"name":"United Kingdom Account Security Carrier Partner Maintenance - Three","status":"scheduled","created_at":"2026-10-26T02:59:22.569-07:00","updated_at":"2026-10-26T02:59:22.643-07:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/tf58sxmc86jn","scheduled_for":"2026-10-29T00:00:00.000-07:00","scheduled_until":"2026-10-29T04:00:00.000-07:00","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-10-26T02:59:22.562-07:00","reminder_intervals":null,"id":"s26hjcgx2lqt","page_id":"gpkpyklzq55q","incident_updates":[{"status":"scheduled","body":"\u003cp\u003eOur carrier partner Three United Kingdom is conducting a planned maintenance from 29 October 2026 at 00:00 PDT until 29 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.\u003cbr\u003e\u003cbr\u003eImpacted Products: Lookup SIM Swap, Legacy Identity MatchAndAttributes\u003c/p\u003e","created_at":"2026-10-26T02:59:22.641-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-26T02:59:22.641-07:00","display_at":"2026-10-26T02:59:22.641-07:00","deliver_notifications":true,"tweet_id":null,"id":"966z8gvhxtr7","incident_id":"s26hjcgx2lqt","custom_tweet":null,"affected_components":[{"code":"q0hp6vfr4vvh","name":"CARRIER NETWORK - Lookup SIM Swap","old_status":"operational","new_status":"operational"},{"code":"qt4vzyg2g7b4","name":"CARRIER NETWORK - Legacy Identity MatchAndAttributes","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Lookup SIM Swap","created_at":"2022-12-06T16:22:32.133-08:00","updated_at":"2026-10-24T21:45:07.541-07:00","position":21,"description":null,"showcase":false,"start_date":"2022-12-06T00:00:00.000-08:00","id":"q0hp6vfr4vvh","page_id":"gpkpyklzq55q","group_id":"j8hlnyphbbs0"},{"status":"operational","name":"Legacy Identity MatchAndAttributes","created_at":"2022-12-06T16:22:47.060-08:00","updated_at":"2026-10-25T08:46:40.647-07:00","position":22,"description":null,"showcase":false,"start_date":"2022-12-06T00:00:00.000-08:00","id":"qt4vzyg2g7b4","page_id":"gpkpyklzq55q","group_id":"j8hlnyphbbs0"}]},{"name":"Japan SMS Carrier Partner Maintenance","status":"scheduled","created_at":"2026-10-15T04:17:52.451-07:00","updated_at":"2026-10-15T04:17:52.654-07:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/fz1lf403d6y9","scheduled_for":"2026-10-29T12:00:00.000-07:00","scheduled_until":"2026-10-29T13:00:00.000-07:00","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-10-15T04:17:52.445-07:00","reminder_intervals":null,"id":"zr7dqxwsjmh6","page_id":"gpkpyklzq55q","incident_updates":[{"status":"scheduled","body":"\u003cp\u003eOur SMS carrier partner in Japan is conducting a planned maintenance from 29 October 2026 at 12:00 PDT until 29 October 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to NTT docomo Japan handsets.\u003c/p\u003e","created_at":"2026-10-15T04:17:52.651-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-15T04:17:52.651-07:00","display_at":"2026-10-15T04:17:52.651-07:00","deliver_notifications":true,"tweet_id":null,"id":"fm5sfgxkgmv0","incident_id":"zr7dqxwsjmh6","custom_tweet":null,"affected_components":[{"code":"8qjql0kqnd33","name":"CARRIER NETWORK - SMS, APAC","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"SMS, APAC","created_at":"2019-01-10T08:53:31.990-08:00","updated_at":"2026-10-26T14:00:08.169-07:00","position":11,"description":null,"showcase":false,"start_date":null,"id":"8qjql0kqnd33","page_id":"gpkpyklzq55q","group_id":"j8hlnyphbbs0"}]},{"name":"Russia SMS Carrier Maintenance - Gazprombank Mobile","status":"scheduled","created_at":"2026-10-26T06:48:21.350-07:00","updated_at":"2026-10-26T06:48:21.437-07:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/lj59xr46stzz","scheduled_for":"2026-10-29T13:00:00.000-07:00","scheduled_until":"2026-10-29T14:00:00.000-07:00","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-10-26T06:48:21.342-07:00","reminder_intervals":null,"id":"whlqkjl2nd5c","page_id":"gpkpyklzq55q","incident_updates":[{"status":"scheduled","body":"\u003cp\u003eThe Gazprombank Mobile network in Russia is conducting a planned maintenance from 29 October 2026 at 13:00 PDT until 29 October 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.\u003c/p\u003e","created_at":"2026-10-26T06:48:21.434-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-26T06:48:21.434-07:00","display_at":"2026-10-26T06:48:21.434-07:00","deliver_notifications":true,"tweet_id":null,"id":"6g67zksdx5dv","incident_id":"whlqkjl2nd5c","custom_tweet":null,"affected_components":[{"code":"llgdln3dcs6p","name":"CARRIER NETWORK - SMS, Europe","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"SMS, Europe","created_at":"2019-01-10T08:53:50.789-08:00","updated_at":"2026-10-26T14:01:07.538-07:00","position":14,"description":null,"showcase":false,"start_date":null,"id":"llgdln3dcs6p","page_id":"gpkpyklzq55q","group_id":"j8hlnyphbbs0"}]},{"name":"Singapore SMS Carrier Maintenance - Singtel","status":"scheduled","created_at":"2026-10-22T22:28:25.004-07:00","updated_at":"2026-10-22T22:28:25.067-07:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/gf8lqs1xq29y","scheduled_for":"2026-11-02T09:00:00.000-08:00","scheduled_until":"2026-11-02T14:00:00.000-08:00","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-10-22T22:28:24.998-07:00","reminder_intervals":null,"id":"dh2zmt6wfy97","page_id":"gpkpyklzq55q","incident_updates":[{"status":"scheduled","body":"\u003cp\u003eThe Singtel network in Singapore is conducting a planned maintenance from 02 November 2026 at 09:00 PST until 02 November 2026 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Singtel Singapore handsets.\u003c/p\u003e","created_at":"2026-10-22T22:28:25.064-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-22T22:28:25.064-07:00","display_at":"2026-10-22T22:28:25.064-07:00","deliver_notifications":true,"tweet_id":null,"id":"77fnp7n85y1g","incident_id":"dh2zmt6wfy97","custom_tweet":null,"affected_components":[{"code":"8qjql0kqnd33","name":"CARRIER NETWORK - SMS, APAC","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"SMS, APAC","created_at":"2019-01-10T08:53:31.990-08:00","updated_at":"2026-10-26T14:00:08.169-07:00","position":11,"description":null,"showcase":false,"start_date":null,"id":"8qjql0kqnd33","page_id":"gpkpyklzq55q","group_id":"j8hlnyphbbs0"}]},{"name":"Multiple Destination SMS Carrier Partner Maintenance","status":"scheduled","created_at":"2026-10-26T06:38:09.375-07:00","updated_at":"2026-10-26T06:38:09.469-07:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/0308sk6tkf7k","scheduled_for":"2026-11-02T11:00:00.000-08:00","scheduled_until":"2026-11-02T17:01:00.000-08:00","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-10-26T06:38:09.364-07:00","reminder_intervals":null,"id":"h1ctpk484r20","page_id":"gpkpyklzq55q","incident_updates":[{"status":"scheduled","body":"\u003cp\u003eOur SMS carrier partner in India, Nepal, Egypt, Sri Lanka, Ethiopia, Colombia, Tunisia and the United Arab Emirates is conducting a planned maintenance from 02 November 2026 at 11:00 PST until 02 November 2026 at 17:01 PST. 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Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","created_at":"2026-10-26T14:34:31.171-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-26T14:34:31.171-07:00","display_at":"2026-10-26T14:34:31.171-07:00","deliver_notifications":true,"tweet_id":null,"id":"pp3g0h9y3v7d","incident_id":"943w3xc3wm56","custom_tweet":null,"affected_components":[{"code":"8vdlvw3dsq8h","name":"CARRIER NETWORK - MMS Long Code, North America","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"llqd4rmn8k8y","name":"ZIPWHIP MESSAGING - MMS Long Code, North America","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Long Codes to Cellcom network subscribers in the United States. 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Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","created_at":"2026-10-26T13:57:45.249-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-26T13:57:45.249-07:00","display_at":"2026-10-26T13:57:45.249-07:00","deliver_notifications":true,"tweet_id":null,"id":"db624b0r98f9","incident_id":"gkbf2j6ntllh","custom_tweet":null,"affected_components":[{"code":"39mb8cmw8y2v","name":"CARRIER NETWORK - SMS Short Code, North America","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","created_at":"2026-10-26T12:57:20.408-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-26T12:57:20.408-07:00","display_at":"2026-10-26T12:57:20.408-07:00","deliver_notifications":true,"tweet_id":null,"id":"bx2347zsf6cn","incident_id":"gkbf2j6ntllh","custom_tweet":null,"affected_components":[{"code":"39mb8cmw8y2v","name":"CARRIER NETWORK - SMS Short Code, North America","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","created_at":"2026-10-26T12:50:34.793-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-26T12:50:34.793-07:00","display_at":"2026-10-26T12:50:34.793-07:00","deliver_notifications":true,"tweet_id":null,"id":"sjdl34z7b2l0","incident_id":"gkbf2j6ntllh","custom_tweet":null,"affected_components":[{"code":"39mb8cmw8y2v","name":"CARRIER NETWORK - SMS Short Code, North America","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"degraded_performance","name":"SMS Short Code, North America","created_at":"2016-04-07T15:07:25.830-07:00","updated_at":"2026-10-26T12:50:34.713-07:00","position":3,"description":null,"showcase":false,"start_date":null,"id":"39mb8cmw8y2v","page_id":"gpkpyklzq55q","group_id":"j8hlnyphbbs0"}]},{"name":"WhatsApp Sandbox Sending Configuration Issues","status":"resolved","created_at":"2026-10-26T08:00:32.882-07:00","updated_at":"2026-10-26T10:40:33.857-07:00","monitoring_at":"2026-10-26T10:37:28.561-07:00","resolved_at":"2026-10-26T10:40:33.820-07:00","impact":"minor","shortlink":"https://stspg.io/lvf1yz5fbx2l","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-26T08:00:32.870-07:00","reminder_intervals":null,"id":"ld170gw5ybhq","page_id":"gpkpyklzq55q","incident_updates":[{"status":"resolved","body":"We have monitored and resolved the issue with WhatsApp Sandbox sender configuration. All services are now operating normally at this time.","created_at":"2026-10-26T10:40:33.820-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-26T10:40:33.820-07:00","display_at":"2026-10-26T10:40:33.820-07:00","deliver_notifications":true,"tweet_id":null,"id":"wf92mpn3d0jy","incident_id":"ld170gw5ybhq","custom_tweet":null,"affected_components":[{"code":"1gkv0mxhzsjv","name":"PROGRAMMABLE MESSAGING - WhatsApp Messaging","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Our engineers have mitigated the issue and are monitoring system performance. The WhatsApp Sandbox display name has been restored and the preconfigured templates have been updated. We will provide another update in 2 hours or as soon as more information becomes available.","created_at":"2026-10-26T10:37:28.561-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-26T10:37:28.561-07:00","display_at":"2026-10-26T10:37:28.561-07:00","deliver_notifications":true,"tweet_id":null,"id":"69v9skrhr0ww","incident_id":"ld170gw5ybhq","custom_tweet":null,"affected_components":[{"code":"1gkv0mxhzsjv","name":"PROGRAMMABLE MESSAGING - WhatsApp Messaging","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"Users may experience an incorrect display name for sandbox messages and errors sending preconfigured templates. We will provide another update in 1 hour or as soon as more information becomes available.","created_at":"2026-10-26T08:00:33.092-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-26T08:22:14.198-07:00","display_at":"2026-10-26T08:00:33.000-07:00","deliver_notifications":true,"tweet_id":null,"id":"j9k8ny3kym64","incident_id":"ld170gw5ybhq","custom_tweet":null,"affected_components":[{"code":"1gkv0mxhzsjv","name":"PROGRAMMABLE MESSAGING - WhatsApp Messaging","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"WhatsApp Messaging","created_at":"2019-01-10T08:29:19.563-08:00","updated_at":"2026-10-26T10:37:28.515-07:00","position":14,"description":null,"showcase":false,"start_date":null,"id":"1gkv0mxhzsjv","page_id":"gpkpyklzq55q","group_id":"s2k3h0mkqnth"}]},{"name":"SMS Delivery Delays from Twilio to Cellcom Israel","status":"resolved","created_at":"2026-10-25T17:49:16.749-07:00","updated_at":"2026-10-26T07:47:17.033-07:00","monitoring_at":"2026-10-25T23:04:08.879-07:00","resolved_at":"2026-10-26T07:47:17.010-07:00","impact":"minor","shortlink":"https://stspg.io/lnndbpdfh4k7","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-25T17:49:16.739-07:00","reminder_intervals":null,"id":"h92lcglnhn0y","page_id":"gpkpyklzq55q","incident_updates":[{"status":"resolved","body":"The incident has been resolved and SMS delivery from Twilio to Cellcom network subscribers in Israel is operating normally.","created_at":"2026-10-26T07:47:17.010-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-26T07:47:17.010-07:00","display_at":"2026-10-26T07:47:17.010-07:00","deliver_notifications":true,"tweet_id":null,"id":"tjm0vmpbl1pf","incident_id":"h92lcglnhn0y","custom_tweet":null,"affected_components":[{"code":"9z5gsqyjs4rl","name":"CARRIER NETWORK - SMS, Middle East \u0026 Africa","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We have observed a recovery in SMS delivery from Twilio to Cellcom network subscribers in Israel and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.","created_at":"2026-10-26T05:10:30.391-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-26T05:10:30.391-07:00","display_at":"2026-10-26T05:10:30.391-07:00","deliver_notifications":true,"tweet_id":null,"id":"b701c0x2t2y6","incident_id":"h92lcglnhn0y","custom_tweet":null,"affected_components":[{"code":"9z5gsqyjs4rl","name":"CARRIER NETWORK - SMS, Middle East \u0026 Africa","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We have observed a recovery in SMS delivery from Twilio to Cellcom network subscribers in Israel and are monitoring service stability. 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We will provide another update in 4 hours or as soon as more information becomes available.","created_at":"2026-10-26T09:40:12.054-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-26T09:40:12.054-07:00","display_at":"2026-10-26T09:40:12.054-07:00","deliver_notifications":true,"tweet_id":null,"id":"vbnxr5mlz1xx","incident_id":"jjnny3n3b4pp","custom_tweet":null,"affected_components":[{"code":"bnzggd37p61w","name":"CARRIER NETWORK - Voice, Europe","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. 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We will provide another update in 4 hours or as soon as more information becomes available.","created_at":"2026-10-26T01:41:42.012-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-26T01:41:42.012-07:00","display_at":"2026-10-26T01:41:42.012-07:00","deliver_notifications":true,"tweet_id":null,"id":"xcq144bjx6pj","incident_id":"xn03f2h0rmmb","custom_tweet":null,"affected_components":[{"code":"8qjql0kqnd33","name":"CARRIER NETWORK - SMS, APAC","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We have observed a recovery in SMS delivery from Twilio Short Codes to network subscribers on multiple networks in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.","created_at":"2026-10-25T23:41:09.004-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-25T23:41:09.004-07:00","display_at":"2026-10-25T23:41:09.004-07:00","deliver_notifications":true,"tweet_id":null,"id":"2xpxnsvn912b","incident_id":"xn03f2h0rmmb","custom_tweet":null,"affected_components":[{"code":"8qjql0kqnd33","name":"CARRIER NETWORK - SMS, APAC","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"Twilio customers may be experiencing SMS delivery delays and failures from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.","created_at":"2026-10-24T23:37:50.004-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-24T23:37:50.004-07:00","display_at":"2026-10-24T23:37:50.004-07:00","deliver_notifications":true,"tweet_id":null,"id":"lpbwp7l1nym3","incident_id":"xn03f2h0rmmb","custom_tweet":null,"affected_components":[{"code":"8qjql0kqnd33","name":"CARRIER NETWORK - SMS, APAC","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Twilio customers may be experiencing SMS delivery delays and failures from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.","created_at":"2026-10-23T23:37:14.221-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-23T23:37:14.221-07:00","display_at":"2026-10-23T23:37:14.221-07:00","deliver_notifications":true,"tweet_id":null,"id":"jrty1n2j0tnw","incident_id":"xn03f2h0rmmb","custom_tweet":null,"affected_components":[{"code":"8qjql0kqnd33","name":"CARRIER NETWORK - SMS, APAC","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Twilio customers may be experiencing SMS delivery delays and failures from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.","created_at":"2026-10-23T07:34:09.055-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-23T07:34:09.055-07:00","display_at":"2026-10-23T07:34:09.055-07:00","deliver_notifications":true,"tweet_id":null,"id":"mts85llyp0dz","incident_id":"xn03f2h0rmmb","custom_tweet":null,"affected_components":[{"code":"8qjql0kqnd33","name":"CARRIER NETWORK - SMS, APAC","old_status":"operational","new_status":"degraded_performance"}]},{"status":"identified","body":"Twilio customers may be experiencing SMS delivery delays and failures from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.","created_at":"2026-10-22T23:33:28.968-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-22T23:33:28.968-07:00","display_at":"2026-10-22T23:33:28.968-07:00","deliver_notifications":true,"tweet_id":null,"id":"kc3gxlttvr4w","incident_id":"xn03f2h0rmmb","custom_tweet":null,"affected_components":[{"code":"8qjql0kqnd33","name":"CARRIER NETWORK - SMS, APAC","old_status":"operational","new_status":"degraded_performance"}]},{"status":"identified","body":"Twilio customers may be experiencing SMS delivery delays and failures from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.","created_at":"2026-10-22T19:31:19.153-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-22T19:31:19.153-07:00","display_at":"2026-10-22T19:31:19.153-07:00","deliver_notifications":true,"tweet_id":null,"id":"t1npqrntnys7","incident_id":"xn03f2h0rmmb","custom_tweet":null,"affected_components":[{"code":"8qjql0kqnd33","name":"CARRIER NETWORK - SMS, APAC","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Twilio customers may be experiencing SMS delivery delays and failures from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","created_at":"2026-10-22T17:25:18.166-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-22T17:25:18.166-07:00","display_at":"2026-10-22T17:25:18.166-07:00","deliver_notifications":true,"tweet_id":null,"id":"8p5kgt84n3fw","incident_id":"xn03f2h0rmmb","custom_tweet":null,"affected_components":[{"code":"8qjql0kqnd33","name":"CARRIER NETWORK - SMS, APAC","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Twilio customers may be experiencing SMS delivery delays and failures from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","created_at":"2026-10-22T16:19:11.983-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-22T16:19:11.983-07:00","display_at":"2026-10-22T16:19:11.983-07:00","deliver_notifications":true,"tweet_id":null,"id":"6c4p60dlv8jt","incident_id":"xn03f2h0rmmb","custom_tweet":null,"affected_components":[{"code":"8qjql0kqnd33","name":"CARRIER NETWORK - SMS, APAC","old_status":"under_maintenance","new_status":"degraded_performance"}]},{"status":"identified","body":"Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.","created_at":"2026-10-22T00:41:10.074-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-22T00:41:10.074-07:00","display_at":"2026-10-22T00:41:10.074-07:00","deliver_notifications":true,"tweet_id":null,"id":"6fc0hgns4b9r","incident_id":"xn03f2h0rmmb","custom_tweet":null,"affected_components":[{"code":"8qjql0kqnd33","name":"CARRIER NETWORK - SMS, APAC","old_status":"operational","new_status":"degraded_performance"}]},{"status":"identified","body":"Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.","created_at":"2026-10-21T16:39:58.861-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-21T16:39:58.861-07:00","display_at":"2026-10-21T16:39:58.861-07:00","deliver_notifications":true,"tweet_id":null,"id":"dz0t8jq9dyx2","incident_id":"xn03f2h0rmmb","custom_tweet":null,"affected_components":[{"code":"8qjql0kqnd33","name":"CARRIER NETWORK - SMS, APAC","old_status":"operational","new_status":"degraded_performance"}]},{"status":"identified","body":"Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.","created_at":"2026-10-21T12:36:39.104-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-21T12:36:39.104-07:00","display_at":"2026-10-21T12:36:39.104-07:00","deliver_notifications":true,"tweet_id":null,"id":"56tqnsd02m16","incident_id":"xn03f2h0rmmb","custom_tweet":null,"affected_components":[{"code":"8qjql0kqnd33","name":"CARRIER NETWORK - SMS, APAC","old_status":"under_maintenance","new_status":"degraded_performance"}]},{"status":"identified","body":"Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.","created_at":"2026-10-21T10:35:52.891-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-21T10:35:52.891-07:00","display_at":"2026-10-21T10:35:52.891-07:00","deliver_notifications":true,"tweet_id":null,"id":"vqhvvbj483xy","incident_id":"xn03f2h0rmmb","custom_tweet":null,"affected_components":[{"code":"8qjql0kqnd33","name":"CARRIER NETWORK - SMS, APAC","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.","created_at":"2026-10-21T09:34:44.025-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-21T09:34:44.025-07:00","display_at":"2026-10-21T09:34:44.025-07:00","deliver_notifications":true,"tweet_id":null,"id":"0nw8svmbhwt9","incident_id":"xn03f2h0rmmb","custom_tweet":null,"affected_components":[{"code":"8qjql0kqnd33","name":"CARRIER NETWORK - SMS, APAC","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.","created_at":"2026-10-21T09:33:00.280-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-21T09:33:00.280-07:00","display_at":"2026-10-21T09:33:00.280-07:00","deliver_notifications":true,"tweet_id":null,"id":"jym3dztc6fb7","incident_id":"xn03f2h0rmmb","custom_tweet":null,"affected_components":[{"code":"8qjql0kqnd33","name":"CARRIER NETWORK - SMS, APAC","old_status":"under_maintenance","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"SMS, APAC","created_at":"2019-01-10T08:53:31.990-08:00","updated_at":"2026-10-26T14:00:08.169-07:00","position":11,"description":null,"showcase":false,"start_date":null,"id":"8qjql0kqnd33","page_id":"gpkpyklzq55q","group_id":"j8hlnyphbbs0"}]}]
}