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Twilio Services

Issues related to Twilio’s Software

External Connectivity

Issues found outside of Twilio’s Network

Zipwhip Gateway

Issues related to Zipwhip's Services

Scheduled maintenance

System Metrics

SMS Delivery Delays to Movitel Network in Mozambique

Update - We continue to experience SMS delivery delays to Movitel Network in Mozambique. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 30, 2025 - 03:56 PST

Update - We continue to experience SMS delivery delays to Movitel Network in Mozambique. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Nov 25, 2025 - 13:29 PST

Investigating - We are still experiencing SMS delivery delays to Movitel Network in Mozambique. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 25, 2025 - 05:34 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Movitel Network in Mozambique. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 25, 2025 - 05:27 PST

Update - We are still experiencing SMS delivery delays to Movitel Network in Mozambique. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 24, 2025 - 22:35 PST

Update - We are still experiencing SMS delivery delays to Movitel Network in Mozambique. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 24, 2025 - 20:35 PST

Investigating - We are experiencing SMS delivery delays to Movitel Network in Mozambique. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 24, 2025 - 19:21 PST

Black Friday and Cyber Monday Expected SMS and MMS Delivery Delays

Investigating - With the holiday rush coming up, we're expecting higher traffic on US mobile networks this Black Friday and Cyber Monday. You might see some temporary SMS and MMS delivery delays during this time. To help you get the most out of this holiday period, check out our Black Friday / Cyber Monday FAQs at https://help.twilio.com/hc/en-us/articles/4411075931163-Advisory-Potential-Message-Delays-During-Black-Friday-Cyber-Monday-2025.
Nov 28, 2025 - 05:00 PST

Uptime over the past 90 days. View historical uptime.

PROGRAMMABLE MESSAGING Operational

90 days ago

100.0 % uptime

Today

MMS Operational

SMS Operational

SMPP Operational

Messaging Channels Operational

Notify Operational

Conversations Operational

Messaging Insights Operational

Messaging Services Operational

Content API Operational

Toll-free verification Operational

90 days ago

100.0 % uptime

Today

RCS Messaging Operational

90 days ago

100.0 % uptime

Today

Programmable Messaging API Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE Operational

90 days ago

100.0 % uptime

Today

PSTN Operational

SIP Interface Operational

Client Web Operational

Client Mobile Operational

Conference Operational

Recording Operational

Queue Operational

Text-to-Speech Operational

Recording Transcriptions Operational

TwiML Operational

Voice Insights Operational

Speech Recognition (Gather Speech) Operational

Intelligence Operational

Pay Operational

Media Streams Operational

Dialogflow Operational

ConversationRelay Operational

90 days ago

100.0 % uptime

Today

Voice REST API Operational

90 days ago

100.0 % uptime

Today

ACCOUNT SECURITY Operational

Authy 2FA Operational

Verify Operational

Authy App Operational

Lookup Operational

ELASTIC SIP TRUNKING Operational

Origination Operational

Termination Operational

FLEX Under Maintenance

Flex Application Platform Operational

TaskRouter Operational

Flex Insights Under Maintenance

Flex Agent Desktop Operational

Flex Queue Stats Operational

Flex Teams View Operational

Flex Admin Console Operational

Flex Routing Operational

Flex Conversations Operational

Flex Programmable Chat Operational

Flex Programmable Voice Operational

Proxy Operational

Flex Plugins Under Maintenance

Flex Billing Operational

INTERCONNECT Operational

PHONE NUMBERS Operational

PROGRAMMABLE CHAT Operational

PROGRAMMABLE VIDEO Operational

Group Rooms Operational

Peer-to-Peer Rooms Operational

Recordings Operational

Compositions Operational

Network Traversal Service Operational

Go Rooms Operational

Video Insights Operational

PROXY Operational

SERVERLESS Operational

Studio Operational

Functions Operational

Assets Operational

TwiML Bins Operational

Sync Operational

DEVELOPER TOOLS Operational

Console Operational

Event Streams Operational

Debugger & Alarms Operational

Documentation Operational

REST API Operational

Bulk Export Operational

TWILIO PLATFORM Operational

Billing Operational

Customer Support Center Operational

Other Operational

Account Insights Operational

Trust Hub Operational

Organization Operational

CARRIER NETWORK Degraded Performance

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Short Code, North America Operational

MMS Short Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

Voice, North America Operational

Voice, Latin America Operational

SMS, Latin America Operational

Voice, APAC Operational

SMS, APAC Operational

MMS, APAC Operational

Voice, Europe Operational

SMS, Europe Operational

Voice, Middle East & Africa Operational

SMS, Middle East & Africa Degraded Performance

Verify Silent Network Auth Operational

Lookup Identity Match Operational

Lookup Line Type Intelligence [Legacy API] Operational

Lookup Line Type Intelligence [Twilio API] Operational

Lookup SIM Swap Operational

Legacy Identity MatchAndAttributes Operational

FRONTLINE Operational

Sender ID Operational

90 days ago

100.0 % uptime

Today

ZIPWHIP MESSAGING Operational

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

ZIPWHIP TOOLS Operational

Zipwhip Provisioner Dashboard and API Operational

Zipwhip Support Ticketing Operational

Toll-Free Verification Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Russia SMS Carrier Maintenance - Tele2 Dec `1`, `2025` `12:00` - Dec `29`, `2025` `16:00` PST

The Tele2 network in Russia is conducting a series of planned maintenances from 01 December 2025 at 12:00 PST until 29 December 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Note, the maintenance will be carried out on each of the following dates and times:

01 December 2025 at 12:00 PST until 01 December 2025 at 16:00 PST

03 December 2025 at 12:00 PST until 03 December 2025 at 16:00 PST

08 December 2025 at 12:00 PST until 08 December 2025 at 16:00 PST

10 December 2025 at 12:00 PST until 10 December 2025 at 16:00 PST

15 December 2025 at 12:00 PST until 15 December 2025 at 16:00 PST

17 December 2025 at 12:00 PST until 17 December 2025 at 16:00 PST

22 December 2025 at 12:00 PST until 22 December 2025 at 16:00 PST

24 December 2025 at 12:00 PST until 24 December 2025 at 16:00 PST

29 December 2025 at 12:00 PST until 29 December 2025 at 16:00 PST
Posted on Nov 28, 2025 - 05:21 PST

Russia SMS Carrier Maintenance - Win Mobile, Volna mobile and Personnal Communicational Dec `1`, `2025` `12:00`-`15:00` PST

The Win Mobile, Volna mobile and Personnal Communicational networks in Russia are conducting a planned maintenance from 01 December 2025 at 12:00 PST until 01 December 2025 at 15:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Win Mobile, Volna mobile and Personnal Communicational Russia handsets.
Posted on Nov 28, 2025 - 05:59 PST

Canada Account Security Service Partner Maintenance Dec `1`, `2025` `23:00` - Dec `2`, `2025` `03:00` PST

Our service partner is conducting a planned maintenance from 01 December 2025 at 23:00 PST until 02 December 2025 at 03:00 PST. During the maintenance window, there could be intermittent API request failures for the following carrier and country: Telus Canada.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
Posted on Nov 24, 2025 - 14:51 PST

Singapore SMS Carrier Maintenance - StarHub Dec `2`, `2025` `08:00`-`14:00` PST

The StarHub network in Singapore is conducting a planned maintenance from 02 December 2025 at 08:00 PST until 02 December 2025 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from StarHub Singapore handsets.
Posted on Nov 27, 2025 - 07:24 PST

Hong Kong SMS Carrier Partner Maintenance Dec `2`, `2025` `08:00`-`14:00` PST

Our SMS carrier partner in Hong Kong is conducting a planned maintenance from 02 December 2025 at 08:00 PST until 02 December 2025 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Hong Kong handsets.
Posted on Nov 18, 2025 - 21:38 PST

Multiple Destination SMS Carrier Partner Maintenance Dec `2`, `2025` `10:30`-`17:30` PST

Our SMS carrier partner in Côte d'Ivoire, Nigeria, Pakistan, Ghana, Cameroon, Zambia, Uganda, Kenya and the Republic of the Congo is conducting a planned maintenance from 02 December 2025 at 10:30 PST until 02 December 2025 at 17:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to Côte d'Ivoire, Nigeria, Pakistan, Ghana, Cameroon, Zambia, Uganda, Kenya and Republic of the Congo handsets.
Posted on Nov 29, 2025 - 04:31 PST

United Kingdom SMS Carrier Partner Maintenance Dec `2`, `2025` `12:00`-`21:00` PST

Our SMS carrier partner in the United Kingdom is conducting a planned maintenance from 02 December 2025 at 12:00 PST until 02 December 2025 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United Kingdom handsets.
Posted on Nov 17, 2025 - 12:28 PST

United Kingdom SMS Carrier Maintenance - Virgin Dec `2`, `2025` `13:00`-`22:00` PST

The Virgin network in the United Kingdom is conducting a planned maintenance from 02 December 2025 at 13:00 PST until 02 December 2025 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Virgin United Kingdom handsets.
Posted on Nov 18, 2025 - 01:51 PST

Turkey SMS Carrier Maintenance - Turkcell Dec `2`, `2025` `13:30`-`19:30` PST

The Turkcell network in Turkey is conducting a planned maintenance from 02 December 2025 at 13:30 PST until 02 December 2025 at 19:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to Turkcell Turkey handsets.
Posted on Nov 24, 2025 - 00:27 PST

United States SMS Carrier Partner Maintenance Dec `2`, `2025` `21:00` - Dec `3`, `2025` `02:00` PST

Our SMS carrier partner in the United States is conducting a planned maintenance from 02 December 2025 at 21:00 PST until 03 December 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets.
Posted on Nov 21, 2025 - 19:49 PST

Multiple Destination Voice Carrier Partner Maintenance Dec `3`, `2025` `03:00`-`11:00` PST

Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 03 December 2025 at 03:00 PST until 03 December 2025 at 11:00 PST. During the maintenance window, there could be intermittent audio quality degradation from and to Twilio Australia and New Zealand phone numbers.
Posted on Nov 18, 2025 - 15:25 PST

Singapore Voice Carrier Partner Maintenance Dec `3`, `2025` `08:00`-`14:00` PST

Our Voice carrier partner in Singapore is conducting a planned maintenance from 03 December 2025 at 08:00 PST until 03 December 2025 at 14:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from Twilio Singapore phone numbers.
Posted on Nov 25, 2025 - 22:47 PST

United States and Canada Twilio SMS and MMS Maintenance Dec `3`, `2025` `20:00` - Dec `4`, `2025` `00:00` PST

Twilio is conducting a planned maintenance from 03 December 2025 at 20:00 PST until 04 December 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Nov 07, 2025 - 15:16 PST

Austria, United Kingdom and Italy Account Security Carriers Partners Maintenance - Drei, Three and Wind Tre Dec `3`, `2025` `21:30`-`22:30` PST

Our carriers partners Drei Austria, Three United Kingdom and Wind Tre Italy are conducting a planned maintenance from 03 December 2025 at 21:30 PST until 03 December 2025 at 22:30 PST. During the maintenance window, there could be intermittent API request failures for Drei Austria, Three United Kingdom and Wind Tre Italy customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Posted on Nov 27, 2025 - 04:45 PST

United States SMS Carrier Partner Maintenance Dec `3`, `2025` `23:00` - Dec `4`, `2025` `03:00` PST

Our SMS carrier partner in the United States is conducting a planned maintenance from 03 December 2025 at 23:00 PST until 04 December 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets.
Posted on Nov 21, 2025 - 19:51 PST

United Kingdom Account Security Carrier Partner Maintenance - Three Dec `4`, `2025` `14:00`-`18:00` PST

Our carrier partner Three United Kingdom is conducting a planned maintenance from 04 December 2025 at 14:00 PST until 04 December 2025 at 18:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Identity Match, Verify Silent Network Auth
Posted on Nov 27, 2025 - 13:05 PST

Twilio Flex Plugins Database in US1 Region - Maintenance Dec `5`, `2025` `17:45`-`19:15` PST

Update - We’re conducting a planned maintenance in US1 region between 5:45 PM to 7:15 PM Pacific Time on 12/05/2025. During the maintenance window, We would be updating Flex Plugins database in US1 region. There are pre and post update activities around this maintenance and hence this longer maintenance window. The actual database cut-over is expected to take approximately 5 minutes. Monitoring: Our team will closely watch the system performance during and after this maintenance window as well to ensure everything runs smoothly. Contingency plan: In the unlikely event of encountering any issues, we are prepared to immediately revert the changes. Should a rollback be deemed necessary, then there could be a short downtime of approximately 5 minutes.
Nov 25, 2025 - 05:15 PST

Scheduled - We’re conducting a planned maintenance in US1 region between 5:45 PM to 7:15 PM Pacific Time on 12/05/2025. During the maintenance window, We would be updating Flex Plugins database in US1 region. There are pre and post update activities around this maintenance and hence this longer maintenance window. The actual database cut-over is expected to take approximately 5 minutes. Monitoring: Our team will closely watch the system performance during and after this maintenance window as well to ensure everything runs smoothly. Contingency plan: In the unlikely event of encountering any issues, we are prepared to immediately revert the changes. Should a rollback be deemed necessary, then there could be a short downtime of approximately 5 minutes.
Nov 25, 2025 - 05:10 PST

Ireland SMS Carrier Maintenance - Vodafone Dec `8`, `2025` `15:30`-`22:00` PST

The Vodafone network in Ireland is conducting a planned maintenance from 08 December 2025 at 15:30 PST until 08 December 2025 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone Ireland handsets.
Posted on Nov 28, 2025 - 10:09 PST

United States SMS Carrier Partner Maintenance Dec `8`, `2025` `23:00` - Dec `9`, `2025` `02:00` PST

Our SMS carrier partner in the United States is conducting a planned maintenance from 08 December 2025 at 23:00 PST until 09 December 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets.
Posted on Nov 21, 2025 - 21:08 PST

United States MMS Carrier Partner Maintenance Dec `9`, `2025` `01:00`-`04:00` PST

Our MMS carrier partner in the United States is conducting a planned maintenance from 09 December 2025 at 01:00 PST until 09 December 2025 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from Verizon, T-Mobile and AT&T United States handsets via subset of United States short codes.
Posted on Nov 27, 2025 - 13:09 PST

Indonesia SMS Carrier Partner Maintenance Dec `10`, `2025` `01:00`-`03:00` PST

Our SMS carrier partner in Indonesia is conducting a planned maintenance from 10 December 2025 at 01:00 PST until 10 December 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Indonesia handsets.
Posted on Nov 25, 2025 - 07:27 PST

Multiple Destination Voice Carrier Partner Maintenance Dec `10`, `2025` `03:00`-`11:00` PST

Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 10 December 2025 at 03:00 PST until 10 December 2025 at 11:00 PST. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
Posted on Nov 18, 2025 - 21:37 PST

Multiple Destination Voice Carrier Partner Maintenance Dec `10`, `2025` `03:00`-`04:00` PST

Our Voice carrier partner in New Zealand and Australia is conducting a planned maintenance from 10 December 2025 at 03:00 PST until 10 December 2025 at 04:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio New Zealand and Australia phone numbers.
Posted on Nov 24, 2025 - 23:18 PST

Japan SMS Carrier Maintenance - SoftBank Mobile Dec `10`, `2025` `07:00` - Dec `11`, `2025` `13:00` PST

The SoftBank Mobile network in Japan is conducting a series of planned maintenances from 10 December 2025 at 07:00 PST until 11 December 2025 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to SoftBank Mobile Japan handsets.

Note, the maintenance will be carried out on each of the following dates and times:

10 December 2025 at 07:00 PST until 10 December 2025 at 13:00 PST

11 December 2025 at 07:00 PST until 11 December 2025 at 13:00 PST
Posted on Nov 27, 2025 - 01:16 PST

United States and Canada Twilio SMS and MMS Maintenance Dec `10`, `2025` `20:00` - Dec `11`, `2025` `00:00` PST

Twilio is conducting a planned maintenance from 10 December 2025 at 20:00 PST until 11 December 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Nov 07, 2025 - 15:18 PST

United States and Canada Twilio SMS and MMS Maintenance Dec `17`, `2025` `20:00` - Dec `18`, `2025` `00:00` PST

Twilio is conducting a planned maintenance from 17 December 2025 at 20:00 PST until 18 December 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Nov 07, 2025 - 15:19 PST

System Metrics Month Week Day

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Nov 30, 2025

Customers Experiencing High Latency and 500 Errors

Resolved - We are pleased to inform you that the issue affecting Twilio services has been fully resolved. Our teams have observed a complete recovery in service performance, with latency levels returning to normal and 500 errors no longer occurring. We will continue to monitor all services closely to ensure ongoing stability. Thank you for your patience and understanding during this time. If you experience any further issues, please do not hesitate to reach out to our support team.
Nov 30, 05:13 PST

Update - We are observing a continued recovery in Twilio services and noticing improvements in latency levels, which remain significantly reduced. We will keep monitoring all services to ensure a full recovery and will provide another update in 24 hours or as soon as more information becomes available.
Nov 29, 05:24 PST

Update - We are observing a continued recovery in Twilio services and noticing improvements in latency levels, which remain significantly reduced. We will keep monitoring all services to ensure a full recovery and will provide another update in 12 hours or as soon as more information becomes available.
Nov 28, 17:23 PST

Update - We are observing a continued recovery in Twilio services and noticing improvements in latency levels, which remain significantly reduced. We will keep monitoring all services to ensure a full recovery and will provide another update in 1 hour or as soon as more information becomes available.
Nov 28, 16:26 PST

Update - We are observing a continued recovery in Twilio services and noticing improvements in latency levels, which remain significantly reduced. We will keep monitoring all services to ensure a full recovery and will provide another update in 1 hour or as soon as more information becomes available.
Nov 28, 15:26 PST

Monitoring - We are observing a continued recovery in Twilio services and noticing improvements in latency levels, which remain significantly reduced. We will keep monitoring all services to ensure a full recovery and will provide another update in 1 hour or as soon as more information becomes available.
Nov 28, 14:26 PST

Update - We continue observing degradation of the service. We are observing latency and 5xx errors again. Our engineers are working to resolve the issue. Customers may see the updates to accounts balance and usage summary on the billing console being delayed, this will be completed shortly after we implement the fix to resolve the original issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 28, 13:57 PST

Update - We continue observing degradation of the service. We are observing latency and 5xx errors again. Our engineers are working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Nov 28, 13:19 PST

Update - After monitoring for some time, we started seeing a degradation of the service. We are observing latency and 5xx errors again. Our engineers are working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Nov 28, 12:50 PST

Investigating - After monitoring for some time, we started seeing a degradation of the service. We are observing latency and 5xx errors again. Our engineers are working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Nov 28, 12:22 PST

Update - We are observing a continued recovery in Twilio services and noticing improvements in latency levels, which remain significantly reduced. We will keep monitoring all services to ensure a full recovery and will provide another update in 4 hours or as soon as more information becomes available.
Nov 28, 11:48 PST

Update - We are observing a continued recovery in Twilio services and noticing improvements in latency levels, which remain significantly reduced. We will keep monitoring all services to ensure a full recovery and will provide another update in 2 hours or as soon as more information becomes available.
Nov 28, 09:48 PST

Update - We are observing a continued recovery in Twilio services and noticing improvements in latency levels, which remain significantly reduced. We will keep monitoring all services to ensure a full recovery and will provide another update in 30 minutes or as soon as more information becomes available.
Nov 28, 09:18 PST

Monitoring - We are observing a recovery in Twilio services and noticing improvements in latency levels, which have decreased substantially. We will continue to monitor all services to ensure a full recovery and will provide another update in 30 minutes or as soon as more information becomes available.
Nov 28, 08:48 PST

Update - We continuing experiencing issues with multiple Twilio services creating high latency and 500 errors. Our engineering team is actively working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Nov 28, 08:20 PST

Update - We are experiencing an issue with multiple Twilio services creating high latency and 500 errors. Our engineering team is actively working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Nov 28, 07:56 PST

Investigating - Our monitoring systems have detected a potential issues creating latency and 5xx errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 28, 07:27 PST

Nov 29, 2025

SMS Delivery Status From Twilio Toll-Free Numbers to US Carriers

Resolved - We are no longer experiencing SMS delivery issues from Twilio Toll-Free at this time. This incident has been resolved.
Nov 29, 09:27 PST

Update - We are no longer experiencing SMS delivery issues from Twilio Toll-Free at this time. This incident has been resolved.
Nov 29, 06:24 PST

Monitoring - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Toll-Free at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 29, 02:10 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - DLR Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 29, 00:20 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - DLR Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 22:25 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - DLR Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 20:19 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - DLR Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 17:48 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - DLR Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 15:45 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - DLR Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 13:48 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 12:54 PST

Investigating - Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery issues from Twilio Toll-Free. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.

Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 08:50 PST

SMS Delivery Status From Twilio Short-Code Numbers to US Carriers

Resolved - We are no longer experiencing SMS delivery issues from Twilio Short-Code at this time. This incident has been resolved.
Nov 29, 06:23 PST

Monitoring - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Short-Codes at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 29, 02:10 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - DLR Delayed)
US Cellular (status - Operational)
Dish Network (status - Operational)
C-Spire (status - Operational)
Cellcom (status - Operational)
Viaero (status - Operational)
GCI-Chat (status - Operational)
Nex-tech Wireless LLC (status - Operational)
Liberty Mobile Network to Puerto Rico (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 29, 00:01 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - DLR Delayed)
US Cellular (status - Operational)
Dish Network (status - Operational)
C-Spire (status - Operational)
Cellcom (status - Operational)
Viaero (status - Operational)
GCI-Chat (status - Operational)
Nex-tech Wireless LLC (status - Operational)
Liberty Mobile Network to Puerto Rico (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 22:12 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - DLR Delayed)
US Cellular (status - Operational)
Dish Network (status - Operational)
C-Spire (status - Operational)
Cellcom (status - Operational)
Viaero (status - Operational)
GCI-Chat (status - Operational)
Nex-tech Wireless LLC (status - Operational)
Liberty Mobile Network to Puerto Rico (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 20:13 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - DLR Delayed)
US Cellular (status - Operational)
Dish Network (status - Operational)
C-Spire (status - Operational)
Cellcom (status - Operational)
Viaero (status - Operational)
GCI-Chat (status - Operational)
Nex-tech Wireless LLC (status - Operational)
Liberty Mobile Network to Puerto Rico (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 17:38 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - DLR Delayed)
US Cellular (status - Operational)
Dish Network (status - Delayed)
C-Spire (status - Delayed)
Cellcom (status - Delayed)
Viaero (status - Delayed)
GCI-Chat (status - Delayed)
Nex-tech Wireless LLC (status - Delayed)
Liberty Mobile Network to Puerto Rico (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 15:35 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - DLR Delayed)
US Cellular (status - Operational)
Dish Network (status - Delayed)
C-Spire (status - Delayed)
Cellcom (status - Delayed)
Viaero (status - Delayed)
GCI-Chat (status - Delayed)
Nex-tech Wireless LLC (status - Delayed)
Liberty Mobile Network to Puerto Rico (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 13:41 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Delayed)
T-Mobile (status - Operational)
Verizon (status - DLR Delayed)
US Cellular (status - Operational)
Dish Network (status - Delayed)
C-Spire (status - Delayed)
Cellcom (status - Delayed)
Viaero (status - Delayed)
GCI-Chat (status - Delayed)
Nex-tech Wireless LLC (status - Delayed)
Liberty Mobile Network to Puerto Rico (status - Delayed)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 11:34 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Delayed)
T-Mobile (status - Operational)
Verizon (status - Delayed)
US Cellular (status - Operational)
Dish Network (status - Delayed)
C-Spire (status - Delayed)
Cellcom (status - Delayed)
Viaero (status - Delayed)
GCI-Chat (status - Delayed)
Nex-tech Wireless LLC (status - Delayed)
Liberty Mobile Network to Puerto Rico (status - Delayed)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 10:35 PST

Update - Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery issues from Twilio Short-Codes. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.

Please find the current delivery status for the major carriers below:

AT&T (status - Delayed)
T-Mobile (status - Operational)
Verizon (status - Delayed)
US Cellular (status - Operational)
Dish Network (status - Delayed)
C-Spire (status - Delayed)
Cellcom (status - Delayed)
Viaero (status - Delayed)
GCI-Chat (status - Delayed)
Nex-tech Wireless LLC (status - Delayed)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 10:29 PST

Investigating - Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery issues from Twilio Short-Codes. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.

Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - Delivery Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 08:47 PST

MMS Delivery Status From Twilio Long-Codes to US Carriers

Resolved - We are no longer experiencing MMS delivery issues from Twilio Long-Code at this time. This incident has been resolved.
Nov 29, 06:23 PST

Monitoring - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant MMS delivery from Twilio Long-Codes at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 29, 02:11 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - DLR Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 29, 00:29 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - DLR Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 22:30 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - DLR Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 20:46 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - DLR Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 18:20 PST

Investigating - Due to sustained high traffic on the US carrier networks, we are currently experiencing MMS delivery issues from Twilio Long-Codes. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.

Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - DLR Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 16:18 PST

MMS Delivery Status From Twilio Toll-Free to US Carriers

Resolved - We are no longer experiencing MMS delivery issues from Twilio Toll-Free at this time. This incident has been resolved.
Nov 29, 06:22 PST

Monitoring - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant MMS delivery issues from Twilio Toll-Free at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 29, 02:10 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - DLR Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 29, 00:26 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - DLR Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 22:27 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - DLR Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 20:17 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - DLR Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 17:52 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - DLR Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 15:55 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - DLR Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 13:56 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Delayed)
T-Mobile (status - Operational)
Verizon (status - Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 11:01 PST

Update - Due to sustained high traffic on the US carrier networks, we are currently experiencing MMS delivery issues from Twilio Toll-Free. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.

Please find the current delivery status for the major carriers below:

AT&T (status - Delayed)
T-Mobile (status - Operational)
Verizon (status - Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share
Nov 28, 09:46 PST

Investigating - Due to sustained high traffic on the US carrier networks, we are currently experiencing MMS delivery issues from Twilio Toll-Free. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.

Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 09:01 PST

MMS Delivery Status From Twilio Short-Codes to US Carriers

Resolved - We are no longer experiencing MMS delivery issues from Twilio Short-Codes at this time. This incident has been resolved.
Nov 29, 06:21 PST

Monitoring - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant MMS delivery from Twilio Short-Codes at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 29, 02:10 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - DLR Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 29, 00:12 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - DLR Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 22:21 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - DLR Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 20:22 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - DLR Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 18:01 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - DLR Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 16:00 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - DLR Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 14:00 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Delayed)
T-Mobile (status - Operational)
Verizon (status - DLR Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 11:59 PST

Update - Please find the current delivery status for the major carriers below:

AT&T (status - Delayed)
T-Mobile (status - Delayed)
Verizon (status - DLR)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 11:03 PST

Update - Due to sustained high traffic on the US carrier networks, we are currently experiencing MMS delivery issues from Twilio Short-Codes. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.

Please find the current delivery status for the major carriers below:

AT&T (status - Delayed)
T-Mobile (status - Delayed)
Verizon (status - Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 09:20 PST

Update - Due to sustained high traffic on the US carrier networks, we are currently experiencing MMS delivery issues from Twilio Short-Codes. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.

Please find the current delivery status for the major carriers below:

AT&T (status - Delayed - Failures)
T-Mobile (status - Operational)
Verizon (status - Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 09:06 PST

Investigating - Due to sustained high traffic on the US carrier networks, we are currently experiencing MMS delivery issues from Twilio Short-Codes. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.

Please find the current delivery status for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Verizon (status - Delayed)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 08:59 PST

SMS Delivery Delays to Vodafone Network in United Kingdom

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodafone Network in the United Kingdom. This incident has been resolved.
Nov 29, 05:59 PST

Update - We are observing recovery in SMS delivery delays when sending messages to the Vodafone Network in the United Kingdom. We will continue monitoring the service to ensure a full recovery. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 29, 04:48 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Vodafone Network in the United Kingdom. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 28, 18:53 PST

Update - We continue to experience SMS delivery delays when sending messages to Vodafone Network in United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 28, 10:53 PST

Update - We are still experiencing SMS delivery delays when sending messages to Vodafone Network in United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 28, 07:00 PST

Update - We continue experiencing SMS delivery delays when sending messages to Vodafone Network in United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 28, 05:02 PST

Investigating - After monitoring for some time, we started seeing a degradation of the service. We're experiencing SMS delivery delays when sending messages to Vodafone Network in United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 28, 04:15 PST

Update - We are observing recovery in SMS delivery delays when sending messages to Vodafone Network in United Kingdom. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 27, 22:58 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodafone Network in United Kingdom. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 27, 21:02 PST

Update - We are experiencing SMS delivery delays when sending messages to Vodafone Network in United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Nov 27, 18:12 PST

Update - We are experiencing SMS delivery delays when sending messages to Vodafone Network in United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 27, 09:08 PST

Update - We are experiencing SMS delivery delays when sending messages to Vodafone Network in United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 27, 05:08 PST

Update - We are experiencing SMS delivery delays when sending messages to Vodafone Network in United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 27, 03:26 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Vodafone Network in United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 27, 02:38 PST

SMS Delivery Delays to H3G in United Kingdom of Great Britain and Northern Ireland from Subset of Long Codes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to H3G in the United Kingdom of Great Britain and Northern Ireland from a subset of long codes. This incident has been resolved.
Nov 29, 01:59 PST

Update - We are observing recovery in SMS delivery delays when sending messages to H3G in the United Kingdom of Great Britain and Northern Ireland from a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 28, 23:19 PST

Update - We are observing recovery in SMS delivery delays when sending messages to H3G in the United Kingdom of Great Britain and Northern Ireland from a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 28, 19:19 PST

Update - We are observing recovery in SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland from subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 28, 17:19 PST

Update - We are still experiencing SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland from subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 28, 13:18 PST

Update - We are still experiencing SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland from subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 28, 11:12 PST

Update - We continue to experience SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland from subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 28, 09:11 PST

Update - We are experiencing SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland from subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 28, 08:13 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland.. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 28, 06:17 PST

Update - We continue experiencing SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 28, 04:56 PST

Update - We continue experiencing SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 28, 03:10 PST

Investigating - We are experiencing SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 28, 02:32 PST

Nov 28, 2025

Increased Latency for Message Logs

Resolved - Log processing latency has returned to normal, and message logs are functioning as expected. This incident has now been resolved.
Nov 28, 20:19 PST

Update - The latency for log processing is back to expected levels, and Message Logs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Nov 28, 18:14 PST

Monitoring - The latency for log processing is back to expected levels, and Message Logs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Nov 28, 16:14 PST

Update - We are experiencing increased latency for Message Logs due to elevated traffic from MRS to HSS. This is causing delays in processing messaging GET and DELETE requests, with a low number of 5xx errors reported. Our engineering team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 28, 15:35 PST

Update - Our monitoring systems have detected increased latency for Message Logs due to elevated traffic from MRS to HSS. This is causing delays in processing messaging GET and DELETE requests, with a low number of 5xx errors reported. Our engineering team is actively investigating the issue and working to identify the root cause. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 28, 14:35 PST

Investigating - Our monitoring systems have detected a potential issue with Message Logs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 28, 14:21 PST

AccSec Canada API Errors

Resolved - The issue affecting API errors with AccSec - Canada API in all affected scopes has been resolved, and the service is functioning normally at this time.
Nov 28, 17:22 PST

Monitoring - We have started seeing recovery for AccSec - Canada API Errors. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Nov 28, 15:21 PST

Update - Our monitoring systems have detected a potential issue with AccSec - Canada API Errors. Our engineering team has been alerted and is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 28, 14:20 PST

Update - Our monitoring systems have detected a potential issue with AccSec - Canada API Errors. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 28, 13:20 PST

Investigating - Our monitoring systems have detected a potential issue with the AccSec Canada API. Our engineering team has been alerted and is actively investigating. We will provide an update as soon as more information is available.
Nov 28, 13:17 PST

SMS Delivery Delays to MobiFone in Viet Nam via a Subset of Longcodes & Alphanumeric Numbers

Resolved - We are no longer experiencing SMS delivery delays when sending messages to MobiFone in Viet Nam via a subset of longcodes & alphanumeric numbers. This incident has been resolved.
Nov 28, 15:38 PST

Update - We are observing recovery in SMS delivery delays when sending messages to MobiFone in Viet Nam via a subset of longcodes & alphanumeric numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 28, 13:38 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to MobiFone in Viet Nam via a subset of longcodes & alphanumeric numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 28, 11:35 PST

Update - We are still experiencing SMS delivery delays when sending messages to MobiFone in Viet Nam via a subset of longcodes & alphanumeric numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 28, 07:44 PST

Update - We continue experiencing SMS delivery delays when sending messages to MobiFone in Viet Nam via a subset of longcodes & alphanumeric numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 28, 03:40 PST

Update - We continue experiencing SMS delivery delays when sending messages to MobiFone in Viet Nam via a subset of longcodes & alphanumeric numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 28, 01:43 PST

Investigating - We are experiencing SMS delivery delays when sending messages to MobiFone in Viet Nam via a subset of longcodes & alphanumeric numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 28, 00:58 PST

SMS Delivery Status From Twilio Long-Codes to US Carriers

Resolved - We are no longer experiencing SMS delivery from Twilio Long-Code at this time. This incident has been resolved.
Nov 28, 15:25 PST

Monitoring - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Long-Code at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 28, 11:30 PST

Investigating - Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery issues from Twilio Long-Codes. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.

Please find the current delivery status for the major carriers below:

AT&T (status - Delayed)
T-Mobile (status - Operational)
Verizon (status - Operational)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 28, 09:49 PST

SMS Delivery Report Delays to Multiple Networks in Colombia

Resolved - We are no longer experiencing SMS delivery report delays to multiple networks in Colombia. This incident has been resolved.
Nov 28, 14:20 PST

Update - We are observing recovery in SMS delivery report delays to multiple networks in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 28, 12:21 PST

Monitoring - We are observing recovery in SMS delivery report delays to multiple networks in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 28, 10:20 PST

Update - We continue experiencing delays in SMS delivery reports to multiple networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 28, 08:21 PST

Investigating - We are experiencing delays in SMS delivery reports to multiple networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 28, 07:22 PST

SMS Delivery Delays & Failures to Multiple Networks in Italy via Subset of Long Code & Alphanumeric Numbers

Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to multiple networks in Italy via a subset of long code and alphanumeric numbers. This incident has been resolved.
Nov 28, 10:42 PST

Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to multiple networks in Italy via a subset of long code and alphanumeric numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 28, 08:41 PST

Update - We continue experiencing SMS delivery delays and failures when sending messages to Multiple Networks in Italy via Subset of Long Code & Alphanumeric Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 28, 04:44 PST

Update - We continue experiencing SMS delivery delays and failures when sending messages to Multiple Networks in Italy via Subset of Long Code & Alphanumeric Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 28, 02:56 PST

Investigating - We are experiencing SMS delivery delays and failures when sending messages to Multiple Networks in Italy via Subset of Long Code & Alphanumeric Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 28, 01:57 PST

SMS Delivery Delays to Multiple Networks in French Guiana

Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in French Guiana. This incident has been resolved.
Nov 28, 08:29 PST

Update - We continue to observe recovery in SMS delivery delays when sending messages to multiple networks in French Guiana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 28, 07:39 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in French Guiana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 28, 01:48 PST

Update - We continue experiencing SMS delivery delays when sending messages to multiple networks in French Guiana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 28, 01:32 PST

Investigating - We are experiencing SMS delivery delays when sending messages to multiple networks in French Guiana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 28, 00:43 PST

SMS Delivery Delays and Failures to Verizon Network in United States of America via Subset of Longcodes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Verizon Network in United States of America via a subset of longcodes. This incident has been resolved.
Nov 28, 05:05 PST

Investigating - We are experiencing SMS delivery delays and failures when sending messages to Verizon Network in United States of America via a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 28, 04:50 PST

Intermittent issues with Flex

Resolved - Intermittent call/message orchestration has been resolved and Flex is operating normally at this time.
Nov 28, 04:19 PST

Monitoring - Flex is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Nov 28, 04:09 PST

Update - We are investigating intermittent call/message orchestration with Flex. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 28, 03:23 PST

Investigating - Our monitoring systems have detected a potential issue with Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 28, 02:50 PST

MMS Delivery Delays to Small Networks in the United States from Subset of Long Codes

Resolved - We are no longer experiencing MMS delivery delays to multiple networks in the US via a subset of Long Codes. This incident has been resolved.
Nov 28, 00:17 PST

Monitoring - We are observing recovery in MMS delivery delays to multiple networks in the US via a subset of Long Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 27, 22:34 PST

Update - We have identified MMS delivery delays to multiple networks in the US via a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Nov 27, 18:35 PST

Update - We have identified MMS delivery delays to multiple networks in the US via a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available. This incident post is related to https://status.twilio.com/incidents/pcvxf9mbgw5h, recently resolved.
Nov 27, 11:05 PST

Update - We are experiencing MMS Delivery Report Delays to C-Spire in the United States of America via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 27, 10:16 PST

Update - We are continuing to investigate this issue.
Nov 27, 09:49 PST

Update - We are experiencing MMS Delivery Report Delays to C-Spire in the United States of America via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 27, 08:16 PST

Investigating - We are experiencing MMS Delivery Report Delays to C-Spire in the United States of America via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 or as soon as more information becomes available.
Nov 27, 07:16 PST

Nov 27, 2025

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Nov 27, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 13:00 PST

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 27 November 2025 at 13:00 PST until 27 November 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Nov 25, 05:26 PST

SMS Delivery Failures to Multiple Networks in Italy via a Subset of Long Codes

Resolved - We are no longer experiencing SMS delivery failures to multiple networks in Italy via a subset of long codes. This incident has been resolved.
Nov 27, 14:57 PST

Monitoring - We are observing improvement in SMS delivery failures to multiple networks in Italy via a subset of long codes. We will continue to monitor to ensure full service restoration. We expect to provide another update in 2 hours or as soon as more information becomes available.
Nov 27, 12:54 PST

Update - We are experiencing SMS Delivery Failures to Multiple Networks in Italy via a Subset of Long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Nov 27, 09:08 PST

Investigating - We are experiencing SMS Delivery Failures to Multiple Networks in Italy via a Subset of Long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 27, 06:07 PST

MMS Delivery Delays to Google Voice Network in United States of America

Resolved - We are still experiencing MMS delivery delays to Google Voice Network in the US. However, we’re resolving this current post since there’s an existing post. Please follow incoming updates at https://status.twilio.com/incidents/svvpmjm0bz9l
Nov 27, 10:59 PST

Investigating - We are experiencing MMS Delivery Delays to Google Voice Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 27, 09:54 PST

United States and Canada Twilio SMS and MMS Maintenance

Completed - The scheduled maintenance has been completed.
Nov 27, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 20:01 PST

Scheduled - Twilio is conducting an emergency maintenance from 26 November 2025 at 20:00 PST until 27 November 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.

We are aware of the short notice. We are working to provide earlier notification where possible.
Nov 26, 13:47 PST

Nov 26, 2025

Russia SMS Carrier Maintenance - MTS

Completed - The scheduled maintenance has been completed.
Nov 26, 21:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 20:00 PST

Scheduled - The MTS network in Russia is conducting a planned maintenance from 26 November 2025 at 20:00 PST until 26 November 2025 at 21:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
Nov 25, 13:24 PST

SMS Delivery Report Delays to Vodafone in United Kingdom

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodafone in United Kingdom. This incident has been resolved.
Nov 26, 17:53 PST

Update - We continue observing recovery in SMS delivery delays when sending messages to Vodafone in United Kingdom. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 26, 15:53 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodafone in United Kingdom. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 26, 13:53 PST

Update - We are experiencing SMS delivery delays when sending messages to Vodafone in United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 26, 10:30 PST

Update - We are experiencing SMS delivery delays when sending messages to Vodafone in United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 26, 06:30 PST

Update - We are experiencing SMS delivery delays when sending messages to Vodafone in United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 26, 04:30 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Vodafone in United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 26, 03:34 PST

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Nov 26, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 12:02 PST

Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 10 November 2025 at 12:00 PST until 26 November 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Note, the maintenance will be carried out on each of the following dates and times:

10 November 2025 at 12:00 PST until 10 November 2025 at 16:00 PST

12 November 2025 at 12:00 PST until 12 November 2025 at 16:00 PST

17 November 2025 at 12:00 PST until 17 November 2025 at 16:00 PST

24 November 2025 at 12:00 PST until 24 November 2025 at 16:00 PST

26 November 2025 at 12:00 PST until 26 November 2025 at 16:00 PST
Nov 5, 05:26 PST

Singapore SMS Carrier Maintenance - StarHub

Completed - The scheduled maintenance has been completed.
Nov 26, 13:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 08:00 PST

Scheduled - The StarHub network in Singapore is conducting a planned maintenance from 26 November 2025 at 08:00 PST until 26 November 2025 at 13:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from StarHub Singapore handsets.
Nov 21, 06:17 PST

Multiple Destination Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Nov 26, 11:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 03:00 PST

Scheduled - Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 26 November 2025 at 03:00 PST until 26 November 2025 at 11:00 PST. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
Nov 10, 19:44 PST

Automated Alert: Minimal Customer Impact

Resolved - We have fully investigated the SMS delivery issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Nov 26, 10:45 PST

Investigating - Our monitoring systems have detected a potential issue sending SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 26, 10:33 PST

SMS Delivery Delays to Izzi Network in Mexico

Resolved - We are no longer experiencing SMS delivery delays to Izzi Network in Mexico. This incident has been resolved.
Nov 26, 06:54 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Izzi Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 26, 04:57 PST

Update - We are experiencing SMS Delivery Delays to Izzi Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Nov 26, 01:40 PST

Update - We are experiencing SMS Delivery Delays to Izzi Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Nov 25, 23:50 PST

Investigating - We are experiencing SMS Delivery Delays to Izzi Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 25, 23:08 PST

Netherlands Account Security Carrier Partner Maintenance - T-Mobile NL

Completed - The scheduled maintenance has been completed.
Nov 26, 00:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 22:01 PST

Scheduled - Our carrier partner T-Mobile NL Netherlands is conducting an emergency maintenance from 25 November 2025 at 22:00 PST until 26 November 2025 at 00:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile NL Netherlands customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Nov 25, 13:20 PST

United States and Canada Twilio SMS and MMS Maintenance

Completed - The scheduled maintenance has been completed.
Nov 26, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 20:00 PST

Scheduled - Twilio is conducting a planned maintenance from 25 November 2025 at 20:00 PST until 26 November 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Oct 6, 11:27 PDT

Nov 25, 2025

SMS Delivery Delays and Failures to and from Mexico for a subset of Short Codes

Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to and receiving from Mexico for a subset of short codes. This incident has been resolved.
Nov 25, 22:01 PST

Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to and receiving from Mexico for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 25, 20:22 PST

Update - We continue to experience SMS delivery delays and failures when sending messages to and receiving from Mexico for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 25, 18:38 PST

Update - We continue to experience SMS delivery delays and failures when sending messages to and receiving from Mexico for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Nov 25, 17:47 PST

Update - We are experiencing SMS delivery delays when sending messages to and from Mexico for short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 25, 16:45 PST

Investigating - Our monitoring systems have detected a potential issue of SMS Delivery Delays from and to Mexico for Short Codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 25, 16:41 PST

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Nov 25, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 13:01 PST

Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 25 November 2025 at 13:00 PST until 25 November 2025 at 22:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Nov 25, 07:20 PST

SMS Delivery Failures to and from Multiple Networks in Mexico for Long Codes

Resolved - We are no longer experiencing SMS delivery and receive failures to and from multiple networks in Mexico for a subset of long codes. This incident has been resolved.
Nov 25, 19:04 PST

Update - We are observing successful SMS delivery and receive failures to and from multiple networks in Mexico for a subset of long codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Nov 25, 19:00 PST

Monitoring - We are observing successful SMS delivery and receive failures to and from multiple networks in Mexico for a subset of long codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Nov 25, 17:00 PST

Update - We are experiencing SMS delivery and receive failures to and from multiple networks in Mexico for a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 25, 15:57 PST

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Failures to and from Multiple Networks in Mexico for a Subset of Longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 25, 15:46 PST

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Nov 25, 18:45 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 15:00 PST

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 25 November 2025 at 15:00 PST until 25 November 2025 at 18:45 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Product: Lookup Identity Match

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Nov 25, 07:37 PST

SMS Delivery Delays to Vodafone in United Kingdom

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodafone in the United Kingdom. This incident has been resolved.
Nov 25, 16:13 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodafone in the United Kingdom. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 25, 14:12 PST

Update - We are continuing to experience SMS delivery delays when sending messages to Vodafone in the United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available
Nov 25, 13:03 PST

Update - We are continuing to experience SMS delivery delays when sending messages to Vodafone in the United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 25, 11:01 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Vodafone in the United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 25, 10:05 PST

US Numbers in the Porting-in Process Cannot be Configured

Resolved - The issue with porting-in phone numbers has been resolved and is operating normally at this time.
Nov 25, 15:52 PST

Update - Our engineers have put out a fix for the phone numbers in the porting-in issue. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Nov 25, 13:03 PST

Monitoring - Our engineers have put out a fix for the issue of phone numbers in the porting-in process that cannot be configured. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Nov 25, 10:42 PST

Update - Our engineers have identified the issue of phone numbers in the porting-in process that cannot be configured and are continuing to work to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
Nov 25, 08:46 PST

Identified - Our engineers have identified the issue of phone numbers in the porting-in process that cannot be configured and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 25, 07:50 PST

Update - We are continuing to investigate the issue of phone numbers in the porting-in process that cannot be configured. Customers should now be able to configure phone numbers for existing port requests. However, newly submitted port requests may still be impacted by the issue upon initial submission. Our engineering team is actively investigating the underlying cause and working towards a full resolution.
We expect to provide another update in 16 hours or as soon as more information becomes available.
Nov 25, 06:50 PST

Update - We are continuing to investigate the issue of phone numbers in the porting-in process that cannot be configured. Customers should now be able to configure phone numbers for existing port requests. However, newly submitted port requests may still be impacted by the issue upon initial submission. Our engineering team is actively investigating the underlying cause and working towards a full resolution.
We expect to provide another update in 8 hours or as soon as more information becomes available.
Nov 24, 22:55 PST

Update - We are continuing to investigate the issue of phone numbers in the porting-in process that cannot be configured. Customers should now be able to configure phone numbers for existing port requests. However, newly submitted port requests may still be impacted by the issue upon initial submission. Our engineering team is continuing to investigate and will provide further updates. We expect to provide another update in 4 hours or as soon as more information becomes available.
Nov 24, 18:55 PST

Update - We are continuing to investigated the issue of phone numbers in the porting-in process that cannot be configured. We expect to provide another update in two hour or as soon as more information
Nov 24, 16:55 PST

Update - We are investigating an issue of phone numbers in the porting-in process that cannot be configured. We expect to provide another update in one hour or as soon as more information becomes available.
Nov 24, 15:51 PST

Investigating - Our monitoring systems have detected a potential issue US Number Porting Requests Created Without Voice Capabilities. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 24, 15:36 PST

Minimal Customer Impact of Error Messages Showing in the Twilio Console UI

Resolved - Minimal Customer Impact of Error Messages Showing in the Twilio Console UI. Error messages showing in the Twilio Console UI are delayed at this time while the system is updated.
Nov 25, 15:37 PST

Investigating - Our monitoring systems have detected a potential issue of errors messages showing in the Twilio Console UI. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 25, 15:07 PST

SMS Delivery Delays to XL network in Indonesia

Resolved - We are no longer experiencing SMS delivery delays when sending messages to XL network in Indonesia. This incident has been resolved.
Nov 25, 15:05 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to XL network in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 25, 14:08 PST

Update - We are experiencing SMS delivery delays when sending messages to XL network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 25, 13:07 PST

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to XL network in Indonesia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 25, 13:00 PST

Flex Service Disruption – Customers Unable to Connect

Resolved - The issue with the Flex customers being unable to connect has been resolved. Flex services are operating normally at this time.
Nov 25, 13:46 PST

Update - We continue to observe recovery and our engineering teams are closely monitoring to ensure recovery is sustained and systems remain stable. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 25, 12:42 PST

Update - Our engineering team has identified the issue and fixed it, and we continue to observe recovery. Engineering teams are closely monitoring to ensure recovery is sustained and systems remain stable. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 25, 09:20 PST

Monitoring - Our engineering team has identified the issue and fixed it and we are currently observing positive signs of recovery. We are continuing to monitor the system closely to ensure stability over the next 4 hours. During this time, some customers may experience session logouts. If this occurs, please log back in. We do not anticipate any additional errors. We expect to provide another update in 2 hours or as soon as more information becomes available
Nov 25, 08:35 PST

Identified - Our engineers have identified the issue impacting Flex customers. This issue would result in customers being unable to login to Flex. They may also experience web socket connection errors, or customers could have seen the following error: ‘We have detected a problem with the service’. Our engineering teams are actively working to restore full service as quickly as possible. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Nov 25, 07:39 PST

Update - We're continuing to investigate issues impacting multiple Flex customers. Customers utilizing Flex and Task Router began experiencing errors when logging in. This would result in customers being unable to login to Flex. They may also experience web socket connection errors, or customers seeing the following errors: ‘We have detected a problem with the service’. Our engineering teams are actively working to identify the root cause and restore full service as quickly as possible.

For customer support assistance, please log in to your Twilio or Twilio SendGrid account and submit a support ticket. We’ll provide another update in 30 minutes.
Nov 25, 07:26 PST

Update - We are currently investigating an issue impacting multiple Flex customers who are unable to connect to Twilio servers. Our engineering teams are actively working to identify the root cause and restore full service as quickly as possible.

For customer support assistance, please log in to your Twilio or Twilio SendGrid account and submit a support ticket. We'll provide another update in 30 minutes.
Nov 25, 06:57 PST

Update - Our engineering team is actively investigating an issue with Flex Instances and Taskrouter. We will provide another update in 1 hour or as soon as we have additional information.
Nov 25, 06:45 PST

Investigating - Our monitoring systems have detected a potential issue with Flex instances. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 25, 06:32 PST

Singapore SMS Carrier Maintenance - M1

Completed - The scheduled maintenance has been completed.
Nov 25, 13:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 09:00 PST

Scheduled - The M1 network in Singapore is conducting a planned maintenance from 25 November 2025 at 09:00 PST until 25 November 2025 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to M1 Singapore handsets.
Nov 21, 02:50 PST

United States and Canada Twilio SMS and MMS Maintenance

Completed - The scheduled maintenance has been completed.
Nov 25, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 20:01 PST

Scheduled - Twilio is conducting a planned maintenance from 24 November 2025 at 20:00 PST until 25 November 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
Nov 21, 15:01 PST

Nov 24, 2025

Mexico SMS Carrier Maintenance - Telcel

Completed - The scheduled maintenance has been completed.
Nov 24, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 20:00 PST

Scheduled - The Telcel network in Mexico is conducting a planned maintenance from 24 November 2025 at 20:00 PST until 24 November 2025 at 23:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel Mexico handsets.
Nov 20, 14:00 PST

United Kingdom Account Security Carrier Partner Maintenance - EE

Completed - The scheduled maintenance has been completed.
Nov 24, 21:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 14:01 PST

Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 24 November 2025 at 14:00 PST until 24 November 2025 at 21:00 PST. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Nov 19, 06:45 PST

Seychelles SMS Carrier Maintenance - Cable and Wireless

Completed - The scheduled maintenance has been completed.
Nov 24, 18:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 12:01 PST

Scheduled - The Cable and Wireless network in Seychelles is conducting a planned maintenance from 24 November 2025 at 12:01 PST until 24 November 2025 at 18:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Cable and Wireless Seychelles handsets.
Nov 20, 08:03 PST

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Nov 24, 17:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 15:00 PST

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 24 November 2025 at 15:00 PST until 24 November 2025 at 17:30 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Nov 24, 06:01 PST

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Nov 24, 16:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 12:07 PST

Scheduled - The Tele2 network in Russia is conducting an emergency maintenance from 24 November 2025 at 12:00 PST until 24 November 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Nov 24, 12:05 PST

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Nov 24, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 13:00 PST

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 24 November 2025 at 13:00 PST until 24 November 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Nov 21, 07:13 PST

SMS Delivery Delays to Verizon Wireless in the United States of America for a Subset of Short Codes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Verizon Wireless in the United States of America to a subset of short codes. This incident has been resolved.
Nov 24, 15:12 PST

Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to Verizon Wireless in the United States of America to a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 24, 13:45 PST

Update - We are continuing to experience SMS delivery delays when sending messages to Verizon Wireless in the United States of America to a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 24, 10:59 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Verizon Wireless in the United States of America to a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 24, 10:07 PST

No Customer Impact of Increased Toll free verifications Service Process Time

Resolved - We have fully investigated the increasing service process time for Toll free verifications issue, and it was determined that there is no noticeable customer impact. All systems are operational.
Nov 24, 14:50 PST

Investigating - Our monitoring systems have detected a potential issue that is increasing service process time for Toll free verifications. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 24, 14:24 PST

Russia SMS Carrier Maintenance - MTT

Completed - The scheduled maintenance has been completed.
Nov 24, 14:02 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 12:55 PST

Scheduled - The MTT network in Russia is conducting an emergency maintenance from 24 November 2025 at 12:55 PST until 24 November 2025 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MTT Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Nov 24, 12:08 PST

Indonesia SMS Carrier Maintenance - Telkomsel

Completed - The scheduled maintenance has been completed.
Nov 24, 14:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 12:30 PST

Scheduled - The Telkomsel network in Indonesia is conducting an emergency maintenance from 24 November 2025 at 12:30 PST until 24 November 2025 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Telkomsel Indonesia handsets.
Nov 21, 01:46 PST

Singapore SMS Carrier Maintenance - StarHub

Completed - The scheduled maintenance has been completed.
Nov 24, 13:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 08:00 PST

Scheduled - The StarHub network in Singapore is conducting a planned maintenance from 24 November 2025 at 08:00 PST until 24 November 2025 at 13:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from StarHub Singapore handsets.
Nov 21, 06:17 PST

Singapore SMS Carrier Maintenance - M1

Completed - The scheduled maintenance has been completed.
Nov 24, 13:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 10:00 PST

Scheduled - The M1 network in Singapore is conducting a planned maintenance from 24 November 2025 at 10:00 PST until 24 November 2025 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to M1 Singapore handsets.
Nov 20, 19:37 PST

Russia SMS Carrier Maintenance - Personnal Communicational, Win Mobile and Volna mobile

Completed - The scheduled maintenance has been completed.
Nov 24, 12:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 11:00 PST

Scheduled - The Personnal Communicational, Win Mobile and Volna mobile networks in Russia are conducting a planned maintenance from 24 November 2025 at 11:00 PST until 24 November 2025 at 12:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Personnal Communicational, Win Mobile and Volna mobile Russia handsets.
Nov 19, 06:04 PST

SMS Delivery Delays to Airtel in Zambia

Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Airtel in Zambia. This incident has been resolved.
Nov 24, 10:23 PST

Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to Airtel in Zambia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 24, 08:27 PST

Update - We are continuing to experience MMS/SMS delivery delays when sending messages to Airtel in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 24, 06:44 PST

Investigating - We are experiencing MMS/SMS delivery delays when sending messages to Airtel in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 24, 05:45 PST

Nov 23, 2025

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Nov 23, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 21:00 PST

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 23 November 2025 at 21:00 PST until 23 November 2025 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Nov 21, 12:06 PST

Planned Maintenance for Flex Insights Historical Reporting

Completed - The scheduled maintenance has been completed.
Nov 23, 12:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 10:00 PST

Update - The Flex Insights Historical Reporting dashboard visualization partner in the US will be conducting planned maintenance on Sunday, Nov 23rd, 2025, 10:00 PM Pacific Standard Time. The maintenance window is expected to last up to 2 hours. During this time, there will be no-downtime on the service and the platform will remain fully available for users during this time. In case of any issues faced, If you encounter an error, please retry your action or reach out to us.
Nov 20, 00:13 PST

Scheduled - The Flex Insights Historical Reporting dashboard visualization partner in the US will be conducting planned maintenance on Sunday, Nov 23rd, 2025, 10:00 PM Pacific Standard Time. The maintenance window is expected to last up to 1 hour. During this time, there will be no-downtime on the service and the platform will remain fully available for users during this time. In case of any issues faced, If you encounter an error, please retry your action or reach out to us.
Nov 19, 23:42 PST

SMS Delivery Delays to Telkom in Kenya

Resolved - We are no longer experiencing SMS delivery delays to Telkom in Kenya. This incident has been resolved.
Nov 23, 11:12 PST

Monitoring - We are observing recovery in SMS delivery delays to Telkom in Kenya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 23, 09:17 PST

Update - We are continuing to experience SMS delivery delays when sending messages to Telkom in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 23, 08:47 PST

Update - We are experiencing SMS delivery delays when sending messages to Telkom in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 23, 07:42 PST

Investigating - Our monitoring systems have detected a potential issue SMS delivery delays to Telkom in Kenya. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 23, 07:38 PST

SMS Delivery Delays and Failures to and from AT&T Mexico Network in Mexico

Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to and from AT&T Mexico Network in Mexico. This incident has been resolved.
Nov 23, 06:18 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to and from AT&T Mexico Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 23, 04:24 PST

Update - We are continuing to experience SMS delivery delays when sending messages to and from AT&T Mexico Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 23, 00:26 PST

Update - We are experiencing SMS delivery delays when sending messages to and from AT&T Mexico Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 22, 22:28 PST

Investigating - We are experiencing SMS delivery delays when sending messages to and from AT&T Mexico Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour as soon as more information becomes available.
Nov 22, 21:58 PST

Mexico SMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Nov 23, 04:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 22:00 PST

Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 22 November 2025 at 22:00 PST until 23 November 2025 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
Nov 20, 22:32 PST

SMS Delivery Delays to Robi/Axoata (Formerly Aktel) in Bangladesh

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Robi/Axoata (Formerly Aktel) in Bangladesh. This incident has been resolved.
Nov 23, 02:02 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Robi/Axoata (Formerly Aktel) in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 23, 00:27 PST

Update - We are experiencing SMS delivery delays when sending messages to Robi/Axoata (Formerly Aktel) in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 22, 22:30 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Robi/Axoata (Formerly Aktel) in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 22, 22:01 PST

Nov 22, 2025

Our Engineers are Investigating an Issue with WhatsApp Outbound Messages

Resolved - We have fully investigated the impact of a retroactive issue with WhatsApp outbound messages issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Nov 22, 12:27 PST

Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with WhatsApp outbound messages. We will follow up and provide customer impact details within 2 hours.
Nov 22, 12:12 PST

SMS Delivery Delays to Claro Network in Guatemala, Honduras and Nicaragua

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro network in Guatemala and Honduras. This incident has been resolved.
Nov 22, 09:02 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro network in Guatemala, Honduras and Nicaragua. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 22, 07:02 PST

Update - We're still experiencing SMS delivery delays when sending messages to Claro network in Guatemala, Honduras and Nicaragua. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Nov 21, 19:53 PST

Update - We're still experiencing SMS delivery delays when sending messages to Claro network in Guatemala, Honduras and Nicaragua. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 21, 12:02 PST

Update - After further investigation, we have identified that we're experiencing SMS delivery delays when sending messages to Claro network in Guatemala, Honduras and Nicaragua. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 21, 08:02 PST

Update - We are experiencing SMS delivery delays when sending messages to Claro network in Guatemala and Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 21, 06:43 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Claro network in Guatemala and Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 21, 05:42 PST

SMS Delivery Failures To NetOne Network In Zimbabwe

Resolved - We are no longer experiencing SMS delivery delays when sending messages to NetOne Network In Zimbabwe. This incident has been resolved.
Nov 22, 02:39 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to NetOne Network In Zimbabwe. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 22, 01:39 PST

Update - We continue experiencing SMS delivery delays when sending messages to the NetOne Network In Zimbabwe . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 22, 00:46 PST

Investigating - We are experiencing SMS delivery delays when sending messages to the NetOne Network In Zimbabwe . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 21, 23:48 PST

Nov 21, 2025

SMS and MMS Delivery Reports Delays to Verizon Wireless Network in United States of America for a Subset of Short Codes and Toll Free Numbers.

Resolved - We are no longer experiencing SMS and MMS delivery delays when sending messages to the Verizon Wireless Network in the United States of America for a subset of short codes and Toll Free Numbers.. This incident has been resolved.
Nov 21, 23:54 PST

Monitoring - We are observing recovery in SMS and MMS delivery reports delays to Verizon Wireless Network in the United States of America for a subset of short codes and Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 21, 22:20 PST

Update - We continue to experience SMS and MMS delivery reports delays to Verizon Wireless Network in the United States of America for a subset of short codes and Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 21, 16:38 PST

Update - We are still experiencing SMS and MMS delivery reports delays to Verizon Wireless Network in the United States of America for a subset of short codes and Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 21, 13:09 PST

Update - We are still experiencing SMS and MMS delivery reports delays to Verizon Wireless Network in the United States of America for a subset of short codes and Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 21, 11:20 PST

Investigating - We are experiencing SMS and MMS delivery reports delays to Verizon Wireless Network in the United States of America for a subset of short codes and Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 21, 10:20 PST

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Nov 21, 21:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 18:00 PST

Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 21 November 2025 at 18:00 PST until 21 November 2025 at 21:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Nov 20, 07:04 PST

SMS Delivery Delays to Telefonica Network in Peru

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica network in Peru. This incident has been resolved.
Nov 21, 14:23 PST

Update - We are observing recovery in SMS delivery delays when sending messages to Telefonica network in Peru. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 21, 12:58 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica network in Peru. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Nov 21, 12:32 PST

Update - We continue to experience SMS delivery delays to Telefonica network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 21, 12:27 PST

Update - We are still experiencing SMS delivery delays to Telefonica network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 21, 10:44 PST

Investigating - We are experiencing SMS delivery delays to Telefonica network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 21, 09:43 PST

SMS Delivery Receipt Delays to Uintah Basin Electronics Telecommunications in United States for a Subset of Short Codes

Resolved - We are no longer experiencing SMS delivery receipt delays to Uintah Basin Electronics Telecommunications in United States for a subset of short codes. This incident has been resolved.
Nov 21, 13:01 PST

Monitoring - We are observing recovery in SMS delivery receipt delays when sending messages to Uintah Basin Electronics Telecommunications in the United States for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 21, 11:24 PST

Update - We continue to experience SMS delivery receipt delays when sending messages to Uintah Basin Electronics Telecommunications in the United States for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 20, 21:49 PST

Update - We are still experiencing SMS delivery receipt delays when sending messages to Uintah Basin Electronics Telecommunications in the United States for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 18, 21:50 PST

Update - We are still experiencing SMS delivery receipt delays when sending messages to Uintah Basin Electronics Telecommunications in United States for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 15, 21:56 PST

Update - We are experiencing SMS delivery receipt delays when sending messages to Uintah Basin Electronics Telecommunications in United States for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 13, 22:35 PST

Update - We are experiencing SMS delivery receipt delays when sending messages to Uintah Basin Electronics Telecommunications in United States for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Nov 13, 06:35 PST

Update - We are experiencing SMS delivery receipt delays when sending messages to Uintah Basin Electronics Telecommunications in United States for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 12, 22:49 PST

Update - We are experiencing SMS delivery delays when sending messages to Uintah Basin Electronics Telecommunications in United States for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 12, 19:04 PST

Update - We are experiencing SMS delivery delays when sending messages to Uintah Basin Electronics Telecommunications in United States for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 12, 17:04 PST

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Uintah Basin Electronics Telecommunications in United States for a subset of short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 12, 15:51 PST

Elevated Requests to TaskRouter's Activity List Endpoint

Resolved - From 16:47 until 17:00 UTC, TaskRouter customers may have encountered spikes in usage of the Activity List endpoint. This issue has been resolved.
Nov 21, 11:03 PST

SMS delivery failures to Movicel Network in Angola

Resolved - We are no longer experiencing SMS delivery failures to Movicel Network in Angola. This incident has been resolved.
Nov 21, 10:33 PST

Monitoring - We are observing successful SMS delivery to Movicel Network in Angola. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Nov 21, 08:33 PST

Update - We are still experiencing SMS delivery failures to Movicel Network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 20, 17:21 PST

Update - We are still experiencing SMS delivery failures to Movicel Network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Nov 20, 01:32 PST

Update - We are still experiencing SMS delivery failures to Movicel Network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 19, 17:33 PST

Update - We are still experiencing SMS delivery failures to Movicel Network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 19, 13:37 PST

Update - We are experiencing SMS delivery failures to Movicel Network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 19, 11:35 PST

Investigating - We are experiencing SMS delivery failures to Movicel Network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 19, 10:40 PST

SMS Delivery Delays and Failures to Multiple networks in French Guiana

Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Multiple networks in French Guiana. This incident has been resolved.
Nov 21, 10:30 PST

Update - We are still observing recovery in SMS delivery delays and failures when sending messages to Multiple networks in French Guiana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 21, 10:11 PST

Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Multiple networks in French Guiana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 21, 08:10 PST

Update - We continue experiencing SMS Delivery Delays to Multiple networks in French Guiana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 21, 04:17 PST

Update - We continue experiencing SMS Delivery Delays to Multiple networks in French Guiana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 21, 02:39 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Multiple networks in French Guiana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 21, 01:42 PST

SMS Delivery Report Delays to Telefonica O2 Network in United Kingdom

Resolved - This incident has been resolved.
Nov 21, 05:43 PST

Investigating - Our engineers are currently investigating the customer impact of a retroactive issue with Delivery Reports Delays to Telefonica O2 Network in United Kingdom. We will follow up and provide customer impact details within 2 hours.
Nov 21, 05:29 PST

United States SMS and MMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Nov 21, 04:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 20:00 PST

Scheduled - The AT&T network in the United States is conducting an emergency maintenance from 20 November 2025 at 20:00 PST until 21 November 2025 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from AT&T United States handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Nov 20, 19:36 PST

SMS Delivery Delays to Orange in Mali

Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Orange. This incident has been resolved.
Nov 21, 00:51 PST

Monitoring - We are observing recovery in SMS Delivery Delays to Orange in Mali. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 20, 23:13 PST

Update - We continue experiencing SMS Delivery Delays to Orange in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 20, 21:29 PST

Investigating - We are experiencing SMS Delivery Delays to Orange in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 20, 20:28 PST

Nov 20, 2025

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Nov 20, 19:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 14:15 PST

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 20 November 2025 at 14:15 PST until 20 November 2025 at 19:00 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Product: Lookup Identity Match

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Nov 20, 05:43 PST

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Nov 20, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 13:00 PST

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 20 November 2025 at 13:00 PST until 20 November 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Nov 19, 06:47 PST

Webhook Response Error Code 15000

Resolved - The issue affecting intermittent 15000 errors has been resolved, and the service is functioning normally at this time.
Nov 20, 15:23 PST

Monitoring - Our engineers have deployed a fix and are monitoring performance. Please note this issue impacted webhook responses and did not impact Voice calls. We will provide an update in 30 minutes.
Nov 20, 14:57 PST

Identified - We have determined this is an issue affecting webhook responses, not Voice Rest API. We will provide an update within 1 hour.
Nov 20, 14:47 PST

Update - A subset of customers may be experiencing inbound or outbound call failures, with webhook responses returning a "15000" error code. Engineers are investigating and an update will be provided within 1 hour.
Nov 20, 14:26 PST

Investigating - Our monitoring systems have detected a potential issue with Twilio's REST API returning 15000. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 20, 14:08 PST

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Nov 20, 12:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 10:11 PST

Scheduled - Our MMS carrier partner in the United States is conducting an emergency maintenance from 20 November 2025 at 10:00 PST until 20 November 2025 at 12:01 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Nov 20, 10:08 PST

SMS Delivery Failures and Delivery Delays to Moov net in Togo

Resolved - We are no longer experiencing SMS delivery failures and delivery delays to Moov net in Togo. This incident has been resolved.
Nov 20, 12:01 PST

Update - We are experiencing SMS delivery failures and delivery delays to Moov net in Togo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 20, 03:10 PST

Update - We are experiencing SMS delivery failures and delivery delays to Moov net in Togo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Nov 13, 11:15 PST

Update - We are experiencing SMS delivery failures and delivery delays to Moov net in Togo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 13, 03:26 PST

Update - We are experiencing SMS delivery failures and delivery delays to Moov net in Togo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 12, 23:34 PST

Update - We are experiencing SMS delivery failures and delivery delays to Moov net in Togo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 12, 21:37 PST

Investigating - We are experiencing SMS delivery failures and delivery delays to Moov net in Togo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 12, 20:39 PST

Update - We are observing recovery in SMS delivery failures and delays to Moov net in Togo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 12, 16:39 PST

Monitoring - We are observing recovery in SMS delivery failures and delays to Moov net in Togo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 12, 14:45 PST

Update - We are still experiencing SMS delivery failures and delays to Moov net in Togo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Nov 12, 06:47 PST

Update - We are still experiencing SMS delivery failures and delays to Moov net in Togo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 11, 22:57 PST

Update - We are still experiencing SMS delivery failures and delays to Moov net in Togo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 11, 18:57 PST

Update - We are still experiencing SMS Delivery Failures and Delivery Delays to Moov net in Togo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 11, 16:57 PST

Update - We are experiencing SMS Delivery Failures and Delivery Delays to Moov net in Togo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 11, 16:03 PST

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Failures and Delivery Delays to Moov net in Togo. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 11, 15:54 PST

Indonesia SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Nov 20, 11:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 10:00 PST

Scheduled - Our SMS carrier partner in Indonesia is conducting a planned maintenance from 20 November 2025 at 10:00 PST until 20 November 2025 at 11:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata Indonesia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Nov 19, 12:28 PST

On Call Engineers are Investigating an issue

Resolved - We have fully investigated the inbound calls not reaching a subset of Taiwan Twilio numbers issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational
Nov 20, 07:03 PST

Investigating - Our monitoring systems have detected a potential issue with inbound calls not reaching subset of Taiwan Twilio numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 20, 05:59 PST

SMS Delivery Delays to Africell Network in Angola

Resolved - We are no longer experiencing SMS delivery delays to Angola Africell. This incident has been resolved.
Nov 20, 06:54 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Africell network in Angola. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 20, 04:54 PST

Update - We continue to experience SMS delivery delays to Africell network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Nov 20, 04:28 PST

Update - We continue to experience SMS delivery delays to Africell network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available
Nov 19, 20:28 PST

Update - We are still experiencing SMS delivery delays to Africell network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available
Nov 19, 16:28 PST

Update - We are still experiencing SMS delivery delays to Africell network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available
Nov 19, 14:34 PST

Update - We are experiencing SMS delivery delays to Africell network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available
Nov 19, 13:34 PST

Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Angola Africell. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 19, 13:24 PST

Multiple Destination Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Nov 20, 05:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 02:30 PST

Scheduled - Our Voice carrier partner in Indonesia, the Philippines and Thailand is conducting a planned maintenance from 20 November 2025 at 02:30 PST until 20 November 2025 at 05:30 PST. During the maintenance window, there could be Intermittent delays from Twilio Indonesia, Philippines and Thailand landline, mobile and toll free phone numbers.
Nov 9, 16:15 PST

SMS Delivery Delays and Failures to T-Mobile Polska in Poland

Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to T-Mobile Polska network in Poland. This incident has been resolved.
Nov 20, 05:20 PST

Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to T-Mobile Polska network in Poland. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 20, 03:20 PST

Update - We are experiencing SMS delivery delays and failures when sending messages to T-Mobile Polska network in Poland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 20, 01:20 PST

Investigating - We are experiencing SMS delivery delays and failures when sending messages to T-Mobile Polska network in Poland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 20, 00:22 PST

SMS Delivery Delays to Xphone Network in Israel

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Xphone Network in Israel. This incident has been resolved.
Nov 20, 04:51 PST

Monitoring - We are observing recovery in SMS delivery delays to Xphone Network in Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 20, 02:51 PST

Update - We are still experiencing SMS delivery delays to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 19, 18:51 PST

Update - We are still experiencing SMS delivery delays to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 19, 14:51 PST

Update - We are still experiencing SMS delivery delays to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 19, 12:52 PST

Investigating - We are experiencing SMS delivery delays to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 19, 11:52 PST

United States MMS Carrier Maintenance - Verizon

Completed - The scheduled maintenance has been completed.
Nov 20, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 21:03 PST

Scheduled - The Verizon network in the United States is conducting a planned maintenance from 19 November 2025 at 21:00 PST until 20 November 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to Verizon United States handsets.
Nov 18, 06:43 PST

Honduras SMS Carrier Maintenance - Tigo

Completed - The scheduled maintenance has been completed.
Nov 20, 02:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 21:02 PST

Scheduled - The Tigo network in Honduras is conducting a planned maintenance from 19 November 2025 at 21:00 PST until 20 November 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tigo Honduras handsets.
Nov 17, 02:32 PST

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Nov 20, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 21:00 PST

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 19 November 2025 at 21:00 PST until 20 November 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Nov 14, 15:12 PST

United States SMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Nov 20, 01:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 21:03 PST

Scheduled - The AT&T network in the United States is conducting a planned maintenance from 19 November 2025 at 21:00 PST until 20 November 2025 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets when sending via long codes and short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Nov 19, 07:14 PST

United States and Canada Twilio SMS and MMS Maintenance

Completed - The scheduled maintenance has been completed.
Nov 20, 00:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 20:00 PST

Scheduled - Twilio is conducting a planned maintenance from 19 November 2025 at 20:00 PST until 20 November 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Oct 3, 16:48 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Nov 20, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 20:01 PST

Scheduled - A subset of small networks in the US are conducting a planned maintenance from 19 November 2025 at 20:00 PST until 20 November 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via long codes and short codes.
Nov 17, 12:34 PST

Nov 19, 2025

SMS Delivery Report Delays and Failures to Ooredoo Network in Tunisia

Resolved - We are no longer experiencing SMS delivery report delays and failures to Ooredoo Network in Tunisia. This incident has been resolved.
Nov 19, 23:11 PST

Monitoring - We are observing recovery in delivery report delays and failures to the Ooredoo Network in Tunisia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 19, 21:15 PST

Update - We are experiencing SMS delivery report delays and failures to Ooredoo Network in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Nov 19, 18:23 PST

Update - We are experiencing SMS delivery report delays and failures to Ooredoo Network in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Nov 19, 16:23 PST

Update - We are experiencing SMS delivery report delays and failures to Ooredoo Network in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 19, 15:17 PST

Investigating - Our monitoring systems have detected a potential issue with SMS DLR Delays to Ooredoo network in Tunisia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 19, 14:58 PST

AccSec SNA Missing Redirects for Indonesia XL Axiata

Resolved - We have observed full recovery from the AccSec SNA Missing Redirects issue for Indonesia XL Axiata. Service has been restored, and the incident is now resolved.
Nov 19, 22:40 PST

Monitoring - We are observing recovery from the AccSec SNA Missing Redirects for Indonesia XL Axiata. We will continue to monitor to ensure full service recovery. We expect to provide another update in 16 hours or as soon as more information becomes available.
Nov 19, 08:48 PST

Update - We are continuing to investigate intermittent SNA missing redirects with Verify in XL Axiata Indonesia. We expect to provide another update in 8 hours or as soon as more information becomes available.
Nov 19, 01:02 PST

Update - We are continuing to investigate intermittent SNA missing redirects with Verify in XL Axiata Indonesia. We expect to provide another update in 4 hours or as soon as more information becomes available.
Nov 18, 21:02 PST

Update - We are continuing to investigate intermittent SNA missing redirects with Verify in XL Axiata Indonesia. We expect to provide another update in 2 hours or as soon as more information becomes available.
Nov 18, 19:02 PST

Investigating - We are continuing to investigate intermittent SNA missing redirects with Verify in XL Axiata Indonesia. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 18, 17:57 PST

Monitoring - We have started seeing recovery for SNA missing redirects with Verify in XL Axiata Indonesia. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 18, 16:02 PST

Update - We are continuing to investigate intermittent SNA missing redirects with Verify in XL Axiata Indonesia. We expect to provide another update in 24 hours or as soon as more information becomes available.
Nov 18, 05:33 PST

Update - We are continuing to investigate intermittent SNA missing redirects with Verify in XL Axiata Indonesia. We expect to provide another update in 16 hours or as soon as more information becomes available.
Nov 17, 13:32 PST

Investigating - We are investigating intermittent SNA missing redirects with Verify in XL Axiata Indonesia. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 16, 22:37 PST

Monitoring - We have started seeing recovery for intermittent SNA Missing Redirects with Verify in XL Axiata Indonesia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available
Nov 16, 20:53 PST

Update - We are continuing to investigate intermittent SNA Missing Redirects with Verify in XL Axiata Indonesia. We expect to provide another update in 8 hours or as soon as more information becomes available.
Nov 16, 13:10 PST

Update - We are continuing to investigate intermittent SNA Missing Redirects with Verify in XL Axiata Indonesia. We expect to provide another update in 4 hours or as soon as more information becomes available.
Nov 16, 12:19 PST

Update - We are continuing to investigate intermittent SNA Missing Redirects with Verify in XL Axiata Indonesia. We expect to provide another update in 2 hours or as soon as more information becomes available.
Nov 16, 11:32 PST

Update - We are investigating intermittent SNA Missing Redirects with Verify in XL Axiata Indonesia. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 16, 10:24 PST

Investigating - Our monitoring systems have detected a potential issue with AccSec SNA Missing Redirects for XL Axiata Indonesia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 16, 10:15 PST

United Kingdom Account Security Carrier Partner Maintenance - EE

Completed - The scheduled maintenance has been completed.
Nov 19, 22:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 21:01 PST

Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 19 November 2025 at 21:00 PST until 19 November 2025 at 22:30 PST. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Nov 13, 13:11 PST

SMS delivery delays to Altan Network in Mexico

Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Altan Network in Mexico. This incident has been resolved.
Nov 19, 20:09 PST

Monitoring - We are observing recovery in SMS delivery delays to Altan Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 19, 17:58 PST

Update - We are still experiencing SMS delivery delays to Altan Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 19, 14:18 PST

Update - We are still experiencing SMS delivery delays to Altan Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 19, 12:18 PST

Investigating - We are experiencing SMS delivery delays to Altan Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 19, 11:18 PST

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV

Completed - The scheduled maintenance has been completed.
Nov 19, 18:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 17:01 PST

Update - We will be undergoing scheduled maintenance during this time.
Nov 19, 11:34 PST

Scheduled - The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 19 November 2025 at 17:00 PST until 19 November 2025 at 18:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Nov 19, 05:59 PST

United Kingdom SMS Carrier Maintenance - Three

Completed - The scheduled maintenance has been completed.
Nov 19, 17:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 15:00 PST

Scheduled - The Three network in the United Kingdom is conducting a series of planned maintenances from 17 November 2025 at 15:00 PST until 19 November 2025 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Three United Kingdom handsets.

Note, the maintenance will be carried out on each of the following dates and times:

17 November 2025 at 15:00 PST until 17 November 2025 at 17:00 PST

19 November 2025 at 15:00 PST until 19 November 2025 at 17:00 PST
Nov 10, 02:50 PST

Nov 18, 2025

Nov 17, 2025

Nov 16, 2025

Related

Scheduled Maintenance

Russia SMS Carrier Maintenance - Tele2 Dec 1, 2025 12:00 - Dec 29, 2025 16:00 PST

Russia SMS Carrier Maintenance - Win Mobile, Volna mobile and Personnal Communicational Dec 1, 2025 12:00-15:00 PST

Canada Account Security Service Partner Maintenance Dec 1, 2025 23:00 - Dec 2, 2025 03:00 PST

Singapore SMS Carrier Maintenance - StarHub Dec 2, 2025 08:00-14:00 PST

Hong Kong SMS Carrier Partner Maintenance Dec 2, 2025 08:00-14:00 PST

Multiple Destination SMS Carrier Partner Maintenance Dec 2, 2025 10:30-17:30 PST

United Kingdom SMS Carrier Partner Maintenance Dec 2, 2025 12:00-21:00 PST

United Kingdom SMS Carrier Maintenance - Virgin Dec 2, 2025 13:00-22:00 PST

Turkey SMS Carrier Maintenance - Turkcell Dec 2, 2025 13:30-19:30 PST

United States SMS Carrier Partner Maintenance Dec 2, 2025 21:00 - Dec 3, 2025 02:00 PST

Multiple Destination Voice Carrier Partner Maintenance Dec 3, 2025 03:00-11:00 PST

Singapore Voice Carrier Partner Maintenance Dec 3, 2025 08:00-14:00 PST

United States and Canada Twilio SMS and MMS Maintenance Dec 3, 2025 20:00 - Dec 4, 2025 00:00 PST

Austria, United Kingdom and Italy Account Security Carriers Partners Maintenance - Drei, Three and Wind Tre Dec 3, 2025 21:30-22:30 PST

United States SMS Carrier Partner Maintenance Dec 3, 2025 23:00 - Dec 4, 2025 03:00 PST

United Kingdom Account Security Carrier Partner Maintenance - Three Dec 4, 2025 14:00-18:00 PST

Twilio Flex Plugins Database in US1 Region - Maintenance Dec 5, 2025 17:45-19:15 PST

Ireland SMS Carrier Maintenance - Vodafone Dec 8, 2025 15:30-22:00 PST

United States SMS Carrier Partner Maintenance Dec 8, 2025 23:00 - Dec 9, 2025 02:00 PST

United States MMS Carrier Partner Maintenance Dec 9, 2025 01:00-04:00 PST

Indonesia SMS Carrier Partner Maintenance Dec 10, 2025 01:00-03:00 PST

Multiple Destination Voice Carrier Partner Maintenance Dec 10, 2025 03:00-11:00 PST

Multiple Destination Voice Carrier Partner Maintenance Dec 10, 2025 03:00-04:00 PST

Japan SMS Carrier Maintenance - SoftBank Mobile Dec 10, 2025 07:00 - Dec 11, 2025 13:00 PST

United States and Canada Twilio SMS and MMS Maintenance Dec 10, 2025 20:00 - Dec 11, 2025 00:00 PST

United States and Canada Twilio SMS and MMS Maintenance Dec 17, 2025 20:00 - Dec 18, 2025 00:00 PST

Past Incidents

Russia SMS Carrier Maintenance - Tele2 Dec `1`, `2025` `12:00` - Dec `29`, `2025` `16:00` PST

Russia SMS Carrier Maintenance - Win Mobile, Volna mobile and Personnal Communicational Dec `1`, `2025` `12:00`-`15:00` PST

Canada Account Security Service Partner Maintenance Dec `1`, `2025` `23:00` - Dec `2`, `2025` `03:00` PST

Singapore SMS Carrier Maintenance - StarHub Dec `2`, `2025` `08:00`-`14:00` PST

Hong Kong SMS Carrier Partner Maintenance Dec `2`, `2025` `08:00`-`14:00` PST

Multiple Destination SMS Carrier Partner Maintenance Dec `2`, `2025` `10:30`-`17:30` PST

United Kingdom SMS Carrier Partner Maintenance Dec `2`, `2025` `12:00`-`21:00` PST

United Kingdom SMS Carrier Maintenance - Virgin Dec `2`, `2025` `13:00`-`22:00` PST

Turkey SMS Carrier Maintenance - Turkcell Dec `2`, `2025` `13:30`-`19:30` PST

United States SMS Carrier Partner Maintenance Dec `2`, `2025` `21:00` - Dec `3`, `2025` `02:00` PST

Multiple Destination Voice Carrier Partner Maintenance Dec `3`, `2025` `03:00`-`11:00` PST

Singapore Voice Carrier Partner Maintenance Dec `3`, `2025` `08:00`-`14:00` PST

United States and Canada Twilio SMS and MMS Maintenance Dec `3`, `2025` `20:00` - Dec `4`, `2025` `00:00` PST

Austria, United Kingdom and Italy Account Security Carriers Partners Maintenance - Drei, Three and Wind Tre Dec `3`, `2025` `21:30`-`22:30` PST

United States SMS Carrier Partner Maintenance Dec `3`, `2025` `23:00` - Dec `4`, `2025` `03:00` PST

United Kingdom Account Security Carrier Partner Maintenance - Three Dec `4`, `2025` `14:00`-`18:00` PST

Twilio Flex Plugins Database in US1 Region - Maintenance Dec `5`, `2025` `17:45`-`19:15` PST

Ireland SMS Carrier Maintenance - Vodafone Dec `8`, `2025` `15:30`-`22:00` PST

United States SMS Carrier Partner Maintenance Dec `8`, `2025` `23:00` - Dec `9`, `2025` `02:00` PST

United States MMS Carrier Partner Maintenance Dec `9`, `2025` `01:00`-`04:00` PST

Indonesia SMS Carrier Partner Maintenance Dec `10`, `2025` `01:00`-`03:00` PST

Multiple Destination Voice Carrier Partner Maintenance Dec `10`, `2025` `03:00`-`11:00` PST

Multiple Destination Voice Carrier Partner Maintenance Dec `10`, `2025` `03:00`-`04:00` PST

Japan SMS Carrier Maintenance - SoftBank Mobile Dec `10`, `2025` `07:00` - Dec `11`, `2025` `13:00` PST

United States and Canada Twilio SMS and MMS Maintenance Dec `10`, `2025` `20:00` - Dec `11`, `2025` `00:00` PST

United States and Canada Twilio SMS and MMS Maintenance Dec `17`, `2025` `20:00` - Dec `18`, `2025` `00:00` PST