Status
Welcome to the Twilio status page. Here you will find real-time information about status of our services.
All Systems Operational
Programmable SMS Operational
Shortcode Operational
MMS Operational
SMS Operational
Programmable Voice Operational
PSTN Operational
SIP Operational
Client Web Operational
Client Mobile ? Operational
Conference ? Operational
Recording ? Operational
Queue ? Operational
Text-to-Speech ? Operational
Transcription ? Operational
TwiML Operational
Programmable Video Operational
Endpoint Connectivity Operational
Network Traversal Service ? Operational
Elastic SIP Trunking ? Operational
IP Messaging Operational
Authy Operational
Console Operational
Phone Numbers ? Operational
REST API ? Operational
TaskRouter ? Operational
Tools Operational
Lookup ? Operational
Pricing and Usage Operational
Monitor Operational
Operational
Degraded Performance
Partial Outage
Major Outage
System Metrics Month Week Day
API Uptime
Fetching
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Apr 29, 2016

No incidents reported today.

Apr 28, 2016
Resolved - Twilio Engineering has deployed and confirmed a fix. Messaging latency has dropped to normal levels, and the issue is now resolved.
Apr 28, 19:58 PDT
Monitoring - Starting at 5:38pm Pacific Time, the latency when sending messages via Twilio's Programmable Messaging's REST API increased. Side effects of this latency increase are an increased delivery failure rate for less than 10% of international SMS messages, an increased delivery failure rate for all MMS messages. Twilio Engineering has deployed a fix and is monitoring for improvement.
Apr 28, 19:49 PDT
Investigating - Twilio engineering is investigating an increase in latency and intermittent timeouts sending SMS and MMS messages using Programmable Messaging’s REST API.
Apr 28, 19:44 PDT
Resolved - This incident has been resolved.
Apr 28, 13:02 PDT
Monitoring - We have detected an increase in HTTP 500 errors returned from Programmable Voice’s /Calls API, affecting both call origination and call mutation. Twilio engineering has corrected the root cause, and is monitoring the issue.
Apr 28, 12:47 PDT
Apr 27, 2016
Resolved - Our engineers have fixed the issue affecting the flow of IP Messaging and SIP Trunking notifications. All the notification queues have cleared.
Apr 27, 00:16 PDT
Monitoring - Our engineers have fixed the issue affecting the flow of IP Messaging and SIP Trunking notifications. They are currently being delivered and the queues are clearing. We will provide an update once all the queues are cleared.
Apr 26, 22:47 PDT
Update - Our engineers continue their work on restoring the flow of IP Messaging and SIP Trunking notifications - they are still being queued. All other notifications continue to work normally. We will provide another update in 12 hours.
Apr 26, 21:00 PDT
Investigating - Our engineers are continuing to address the delayed Notifications issue. At this time the notifications for services other than IP Messaging and SIP Trunking are being delivered normally, and all their backlogs have cleared. Our engineers are continuing to address the notifications issue for IP Messaging and SIP Trunking products. Those notifications continue to be queued and will be delivered once the issue is fixed.
Apr 26, 19:04 PDT
Monitoring - Our engineers have added extra capacity to process an increased volume of notifications. The systems are currently processing a backlog of queued notifications. We will provide another update once all the queues have cleared.
Apr 26, 15:18 PDT
Investigating - We are currently investigating an issue with delays in processing notifications.
Apr 26, 14:41 PDT
Apr 26, 2016
We experienced an issue with incoming call completion to a subset of our phone numbers in Brazil between 4:30 and 5:00pm, PDT. We have worked with our carrier partners there and the service is now restored.
Apr 26, 17:19 PDT
Resolved - This incident has been resolved.
Apr 26, 13:28 PDT
Update - We're currently investigating an issue with phone number lookups. Approximately 3% of requests are experiencing 500 series responses on phone number lookups for Caller Name.
Apr 26, 13:01 PDT
Investigating - We're currently investigating an issue with phone number lookups. Customers may experience 500 series responses on phone number lookups for Caller Name.
Apr 26, 12:53 PDT
Apr 25, 2016
Resolved - This incident has been resolved.
Apr 25, 15:02 PDT
Monitoring - We have restored the Conference service and are closely monitoring the recovery.
Apr 25, 14:37 PDT
Identified - We have identified the root cause and are currently working on restoring service.
Apr 25, 14:35 PDT
Investigating - We are experiencing elevated error rates creating new Conferences across all regions.
Apr 25, 14:24 PDT
Resolved - This incident has been resolved.
Apr 25, 14:47 PDT
Update - We are still monitoring the recovery of the delayed email notifications. We will post another update once the queues have cleared.
Apr 25, 14:21 PDT
Update - We are continuing to monitor the recovery of the delayed email notifications. We will post another update once the queues have cleared.
Apr 25, 12:47 PDT
Monitoring - We are seeing a recovery of the delayed email notifications. We will continue to monitor as the queued notifications get delivered.
Apr 25, 12:08 PDT
Update - We continue to work with our provider partners to resolve the email notification delays.
Apr 25, 11:45 PDT
Investigating - We’re currently investigating an issue with delays in email notifications. Customers may experience delays in receiving emails from Twilio, such as triggers and password resets.
Apr 25, 11:15 PDT
Apr 24, 2016

No incidents reported.

Apr 23, 2016
Resolved - The service is operating normally.
Apr 23, 14:09 PDT
Monitoring - Usage API errors have subsided. We are continuing to monitor performance.
Apr 23, 13:01 PDT
Investigating - From 12:28 PDT to 12:31 PDT we observed an increase in error rates on the usage API.
Apr 23, 12:56 PDT
Apr 22, 2016

No incidents reported.

Apr 21, 2016
Resolved - This incident has been resolved.
Apr 21, 14:23 PDT
Update - All services are operating normally.
Apr 21, 14:15 PDT
Monitoring - We experienced networking connectivity problem in our datacenter that affected customers reaching Twilio services from 2.00pm to 2.02pm PDT. We continue to monitor the network performance.
Apr 21, 14:11 PDT
Investigating - We are investigating network connectivity issues in our datacenter that has intermittent impact on voice and messaging services
Apr 21, 14:08 PDT
Apr 20, 2016
Resolved - We have resolved carrier filtering issue. Sending messages from Toll Free numbers (+18xx) to T-Mobile network is working normally.
Apr 20, 22:15 PDT
Update - We are continuing to work with the carrier partners to resolve this elevated filtering issue. At this point in time we do not have an estimate from our partners regarding the time to resolution.
Apr 20, 15:47 PDT
Investigating - We are currently investigating elevated carrier filtering on sending SMS messages from Toll Free numbers to T-Mobile handsets in the United States. Customers may see elevated filtering rates sending SMS messages.
Apr 20, 15:06 PDT
Apr 19, 2016
Resolved - The service is operating normally at this time
Apr 19, 11:36 PDT
Monitoring - T-Mobile has confirmed that the intermittent US SMS issue is now fixed. Our internal metrics have recovered to normal levels. We will continue monitoring this situation.
Apr 19, 07:13 PDT
Identified - T-Mobile has identified an intermittent issue sending and receiving SMS messages across all US T-Mobile phone numbers nationwide. We are engaged with our carrier partner to resolve this issue. We will update again within an hour.
Apr 19, 06:30 PDT
Update - We are currently investigating an intermittent issue sending SMS messages from west coast T-Mobile phone numbers including California. Messages sent from affected west coast T-Mobile phone numbers are intermittently not reaching Twilio servers. We are continuing to work with our carrier partner to resolve this issue. We will update again within an hour.
Apr 19, 05:55 PDT
Update - We are currently investigating an intermittent issue sending SMS messages from T-Mobile phone numbers in the United States. Messages sent from T-Mobile phone numbers are intermittently not reaching Twilio servers. We are continuing to work with our carrier partner to resolve this issue. We will update again within an hour.
Apr 19, 05:06 PDT
Investigating - We are currently investigating an intermittent issue sending SMS messages from T-Mobile phone numbers in the United States. Messages sent from T-Mobile phone numbers are not reaching Twilio servers. We are working with our carrier partner to resolve this issue. We will update again within an hour.
Apr 19, 03:59 PDT
Apr 18, 2016
Resolved - The service is operating normally.
Apr 18, 19:25 PDT
Monitoring - We have received notification from our downstream carrier that this issue has been resolved. We will continue monitoring the situation.
Apr 18, 18:17 PDT
Update - We are investigating an issue with incoming phone calls in Brazil. This issue is affecting a large percentage of our Brazilian phone numbers starting with the following prefixes: +5551, +5519, +5541 +5531 +5521, +5511. We are continuing to work with our carrier partner to resolve this issue. We will update again within two hours.
Apr 18, 17:10 PDT
Update - We are investigating an issue with incoming phone calls in Brazil. This issue is affecting a large percentage of our Brazilian phone numbers starting with the following prefixes: +5551, +5519, +5541 +5531 +5521, +5511. We are working with our carrier partner to resolve this issue. We will update again within two hours.
Apr 18, 15:24 PDT
Update - We are investigating an issue with incoming phone calls in Brazil. This issue is affecting a large percentage of our Brazilian phone numbers starting with the following prefixes: +5551, +5519, +5541 +5531 +5521, +5511. We are working with our carrier partner to resolve this issue. We will update again within an hour.
Apr 18, 14:33 PDT
Investigating - We are investigating an issue with incoming phone calls in Brazil. This issue is affecting a large percentage of our Brazilian phone numbers. We are working with our carrier partner to resolve this issue. We will update again within an hour.
Apr 18, 14:23 PDT
Apr 17, 2016

No incidents reported.

Apr 16, 2016

No incidents reported.

Apr 15, 2016
Resolved - We have resolved the processing delay for Monitoring Alerts.
Apr 15, 12:49 PDT
Monitoring - We have resolve the processing delay for Monitoring Alerts. All delayed notifications are processed. All systems are processing normally at this time. We are continuing to monitor.
Apr 15, 12:35 PDT
Update - We are increasing capacity to process through delayed notifications faster. Our engineering team is working to process queued up notifications. We will provide another update in 30 minutes.
Apr 15, 12:15 PDT
Identified - We have identified the issue causing a processing delay for Monitoring Alerts. Notifications are processing now. Our engineering team is working to process the queued up notifications. We will provide another update in 15 minutes.
Apr 15, 12:03 PDT
Investigating - We are experiencing a processing delay for Monitoring Alerts. Our engineering team is investigating the issue. We will provide another update in 15 minutes.
Apr 15, 11:45 PDT