Twilio Status

Report an Incident

Twilio Services

Issues related to Twilio’s Software

External Connectivity

Issues found outside of Twilio’s Network

Zipwhip Gateway

Issues related to Zipwhip's Services

Scheduled maintenance

System Metrics

SMS and MMS Delivery Delays Between Twilio and AT&T in United States

Update - Twilio customers may be experiencing SMS and MMS delivery delays between Twilio and AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 2026 - 20:20 PDT

Identified - Twilio customers may be experiencing SMS and MMS delivery delays between Twilio and AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 2026 - 19:19 PDT

Investigating - Twilio customers may be experiencing SMS and MMS delivery delays and failures between Twilio and AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 2026 - 18:58 PDT

Receipts for RCS messages on ATT devices are delayed

Investigating - Receipts for RCS messages on ATT devices are delayed, We are working with ATT provider to resolve this issue. We will provide an update as soon as possible or within the next 1 hour
Apr 17, 2026 - 20:00 PDT

Spain SMS Carrier Maintenance - Telefonica

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 2026 - 15:00 PDT

Scheduled - The Telefonica network in Spain is conducting a planned maintenance from 17 April 2026 at 15:00 PDT until 17 April 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telefonica Spain handsets.
Apr 17, 2026 15:00-22:00 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 2026 - 14:40 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 17 April 2026 at 14:40 PDT until 17 April 2026 at 21:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 17, 2026 14:40-21:15 PDT

Russia SMS Carrier Maintenance - Tele2

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 2026 - 14:00 PDT

Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 17 April 2026 at 14:00 PDT until 17 April 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Apr 17, 2026 14:00-21:00 PDT

SMS Delivery Delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender ID to Datora Brazil

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender ID to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Apr 16, 2026 - 23:36 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Apr 16, 2026 - 07:35 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 15, 2026 - 23:34 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 15, 2026 - 19:33 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 15, 2026 - 17:33 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 15, 2026 - 16:33 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Apr 15, 2026 - 03:20 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Apr 11, 2026 - 10:50 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Apr 11, 2026 - 10:48 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 11, 2026 - 02:49 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 10, 2026 - 22:49 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 2026 - 20:48 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 10, 2026 - 19:48 PDT

Uptime over the past 90 days. View historical uptime.

PROGRAMMABLE MESSAGING Degraded Performance

90 days ago

99.99 % uptime

Today

MMS Operational

SMS Operational

SMPP Operational

Messaging Channels Operational

Notify Operational

Conversations Operational

Messaging Insights Operational

Messaging Services Operational

Content API Operational

Toll-free verification Operational

90 days ago

100.0 % uptime

Today

RCS Messaging Degraded Performance

90 days ago

100.0 % uptime

Today

Programmable Messaging API Operational

90 days ago

99.98 % uptime

Today

PROGRAMMABLE VOICE US1 Operational

90 days ago

100.0 % uptime

Today

PSTN US1 Operational

SIP Interface US1 Operational

Client Web US1 Operational

Client Mobile US1 Operational

Conference US1 Operational

Recording US1 Operational

Queue US1 Operational

Text-to-Speech US1 Operational

Recording Transcriptions US1 Operational

TwiML US1 Operational

Voice Insights US1 Operational

Speech Recognition (Gather Speech) US1 Operational

Realtime Transcriptions US1 Operational

90 days ago

100.0 % uptime

Today

Intelligence US1 Operational

Pay US1 Operational

Media Streams US1 Operational

Dialogflow US1 Operational

ConversationRelay US1 Operational

90 days ago

100.0 % uptime

Today

Voice REST API US1 Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE AU1 Operational

90 days ago

100.0 % uptime

Today

PSTN AU1 Operational

SIP Interface AU1 Operational

Client Web AU1 Operational

Client Mobile AU1 Operational

Conference AU1 Operational

Recording AU1 Operational

Queue AU1 Operational

Text-to-Speech AU1 Operational

Recording Transcriptions AU1 Operational

TwiML AU1 Operational

Voice Insights AU1 Operational

Speech Recognition (Gather Speech) AU1 Operational

Realtime Transcriptions AU1 Operational

90 days ago

100.0 % uptime

Today

Pay AU1 Operational

Media Streams AU1 Operational

ConversationRelay AU1 Operational

Voice REST API AU1 Operational

PROGRAMMABLE VOICE IE1 Operational

90 days ago

100.0 % uptime

Today

PSTN IE1 Operational

SIP Interface IE1 Operational

Client Web IE1 Operational

Client Mobile IE1 Operational

Conference IE1 Operational

Recording IE1 Operational

Queue IE1 Operational

Text-to-Speech IE1 Operational

Recording Transcriptions IE1 Operational

TwiML IE1 Operational

Voice Insights IE1 Operational

Speech Recognition (Gather Speech) IE1 Operational

Realtime Transcriptions IE1 Operational

90 days ago

100.0 % uptime

Today

Pay IE1 Operational

Media Streams IE1 Operational

ConversationRelay IE1 Operational

Voice REST API IE1 Operational

ACCOUNT SECURITY Operational

Authy 2FA Operational

Verify Operational

Authy App Operational

Lookup Operational

ELASTIC SIP TRUNKING US1 Operational

Origination US1 Operational

Termination US1 Operational

ELASTIC SIP TRUNKING AU1 Operational

Origination AU1 Operational

Termination AU1 Operational

ELASTIC SIP TRUNKING IE1 Operational

Origination IE1 Operational

Termination IE1 Operational

TaskRouter Operational

FLEX Operational

Flex Application Platform Operational

Flex Insights Operational

Flex Agent Desktop Operational

Flex Queue Stats Operational

Flex Teams View Operational

Flex Admin Console Operational

Flex Routing Operational

Flex Conversations Operational

Flex Programmable Chat Operational

Flex Programmable Voice Operational

Proxy Operational

Flex Plugins Operational

Flex Billing Operational

INTERCONNECT Operational

PHONE NUMBERS Operational

PROGRAMMABLE CHAT Operational

PROGRAMMABLE VIDEO Operational

90 days ago

100.0 % uptime

Today

Group Rooms Operational

Peer-to-Peer Rooms Operational

Recordings Operational

Compositions Operational

Network Traversal Service Operational

Go Rooms Operational

Video Insights Operational

Realtime Transcriptions Operational

90 days ago

100.0 % uptime

Today

PROXY Operational

SERVERLESS Operational

Studio Operational

Functions Operational

Assets Operational

TwiML Bins Operational

Sync Operational

DEVELOPER TOOLS Operational

Console Operational

Event Streams Operational

Debugger & Alarms Operational

Documentation Operational

REST API Operational

Bulk Export Operational

TWILIO PLATFORM Operational

Billing Operational

Customer Support Center Operational

Other Operational

Account Insights Operational

Trust Hub Operational

Organization Operational

CARRIER NETWORK Degraded Performance

SMS Long Code, North America Degraded Performance

MMS Long Code, North America Degraded Performance

SMS Short Code, North America Degraded Performance

MMS Short Code, North America Degraded Performance

SMS Toll-Free, North America Degraded Performance

MMS Toll-Free, North America Degraded Performance

Voice, North America Operational

Voice, Latin America Operational

SMS, Latin America Degraded Performance

Voice, APAC Operational

SMS, APAC Operational

MMS, APAC Operational

Voice, Europe Operational

SMS, Europe Operational

Voice, Middle East & Africa Operational

SMS, Middle East & Africa Operational

Verify Silent Network Auth Operational

Lookup Identity Match Under Maintenance

Lookup Line Type Intelligence [Legacy API] Operational

Lookup Line Type Intelligence [Twilio API] Operational

Lookup SIM Swap Under Maintenance

Legacy Identity MatchAndAttributes Under Maintenance

FRONTLINE Operational

Sender ID Operational

90 days ago

100.0 % uptime

Today

ZIPWHIP MESSAGING Degraded Performance

SMS Long Code, North America Degraded Performance

MMS Long Code, North America Degraded Performance

SMS Toll-Free, North America Degraded Performance

MMS Toll-Free, North America Degraded Performance

ZIPWHIP TOOLS Operational

Zipwhip Provisioner Dashboard and API Operational

Zipwhip Support Ticketing Operational

Toll-Free Verification Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

United Kingdom SMS Carrier Maintenance - Three Apr `18`, `2026` `07:30`-`10:00` PDT

The Three network in the United Kingdom is conducting a planned maintenance from 18 April 2026 at 07:30 PDT until 18 April 2026 at 10:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Three United Kingdom handsets.
Posted on Apr 17, 2026 - 05:32 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Apr `18`, `2026` `07:30` - Apr `19`, `2026` `22:00` PDT

Our carrier partner Three United Kingdom is conducting a planned maintenance from 18 April 2026 at 07:30 PDT until 19 April 2026 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Posted on Apr 15, 2026 - 07:44 PDT

Spain SMS Carrier Maintenance - Telefonica Apr `18`, `2026` `14:00`-`22:00` PDT

The Telefonica network in Spain is conducting a planned maintenance from 18 April 2026 at 14:00 PDT until 18 April 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telefonica Spain handsets.
Posted on Apr 16, 2026 - 08:00 PDT

Iraq SMS Carrier Maintenance - Zain Apr `19`, `2026` `14:00`-`15:30` PDT

The Zain network in Iraq is conducting a planned maintenance from 19 April 2026 at 14:00 PDT until 19 April 2026 at 15:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Zain Iraq handsets.
Posted on Apr 17, 2026 - 03:38 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Apr `19`, `2026` `19:00` - Apr `20`, `2026` `02:00` PDT

The T-Mobile network in the United States is conducting a planned maintenance from 19 April 2026 at 19:00 PDT until 20 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Posted on Apr 15, 2026 - 13:01 PDT

United States SMS Carrier Partner Maintenance Apr `19`, `2026` `20:00` - Apr `20`, `2026` `03:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 19 April 2026 at 20:00 PDT until 20 April 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T and US Cellular Corp. United States handsets via subset of United States short codes.
Posted on Apr 16, 2026 - 20:13 PDT

United States SMS Carrier Partner Maintenance Apr `19`, `2026` `21:00` - Apr `20`, `2026` `04:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 19 April 2026 at 21:00 PDT until 20 April 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Posted on Apr 14, 2026 - 04:45 PDT

Russia SMS Carrier Maintenance - Tele2 Apr `20`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 20 April 2026 at 13:00 PDT until 20 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Mar 31, 2026 - 07:41 PDT

Russia SMS Carrier Maintenance - MegaFon Apr `20`, `2026` `13:00`-`17:00` PDT

The MegaFon network in Russia is conducting a planned maintenance from 20 April 2026 at 13:00 PDT until 20 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Posted on Apr 17, 2026 - 03:38 PDT

France Voice Carrier Partner Maintenance Apr `20`, `2026` `13:00`-`17:00` PDT

Our Voice carrier partner in France is conducting a planned maintenance from 20 April 2026 at 13:00 PDT until 20 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio France phone numbers.
Posted on Apr 16, 2026 - 06:06 PDT

United States SMS and MMS Carrier Maintenance - Verizon Apr `20`, `2026` `21:00` - Apr `21`, `2026` `02:00` PDT

The Verizon network in the United States is conducting a planned maintenance from 20 April 2026 at 21:00 PDT until 21 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to Verizon United States handsets when sending via short codes.
Posted on Apr 07, 2026 - 13:59 PDT

United States SMS Carrier Maintenance - T-Mobile Apr `20`, `2026` `22:00` - Apr `21`, `2026` `02:00` PDT

The T-Mobile network in the United States is conducting a planned maintenance from 20 April 2026 at 22:00 PDT until 21 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Posted on Apr 17, 2026 - 15:02 PDT

United States MMS Carrier Maintenance - T-Mobile Apr `20`, `2026` `22:00` - Apr `21`, `2026` `02:00` PDT

The T-Mobile network in the United States is conducting a planned maintenance from 20 April 2026 at 22:00 PDT until 21 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Posted on Apr 17, 2026 - 16:03 PDT

United States SMS and MMS Carrier Maintenance - Verizon Apr `21`, `2026` `21:00` - Apr `22`, `2026` `02:00` PDT

The Verizon network in the United States is conducting a planned maintenance from 21 April 2026 at 21:00 PDT until 22 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to Verizon United States handsets when sending via short codes.
Posted on Apr 07, 2026 - 13:58 PDT

Canada SMS Carrier Maintenance - Bell Mobility Apr `21`, `2026` `22:00` - Apr `22`, `2026` `00:00` PDT

The Bell Mobility network in Canada is conducting a planned maintenance from 21 April 2026 at 22:00 PDT until 22 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Bell Mobility Canada handsets.
Posted on Apr 14, 2026 - 23:45 PDT

Japan SMS Carrier Maintenance - NTT docomo Apr `22`, `2026` `08:00`-`14:00` PDT

The NTT docomo network in Japan is conducting a planned maintenance from 22 April 2026 at 08:00 PDT until 22 April 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from NTT docomo Japan handsets.
Posted on Apr 01, 2026 - 03:50 PDT

Russia SMS Carrier Maintenance - Tele2 Apr `22`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 22 April 2026 at 13:00 PDT until 22 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Mar 31, 2026 - 07:42 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Apr `22`, `2026` `15:00`-`16:00` PDT

Our carrier partner Three United Kingdom is conducting a planned maintenance from 22 April 2026 at 15:00 PDT until 22 April 2026 at 16:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Posted on Apr 15, 2026 - 02:55 PDT

United States and Canada Twilio SMS Maintenance Apr `22`, `2026` `20:00` - Apr `23`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 22 April 2026 at 20:00 PDT until 23 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Mar 12, 2026 - 00:33 PDT

United States SMS and MMS Carrier Maintenance - Verizon Apr `22`, `2026` `21:00` - Apr `23`, `2026` `02:00` PDT

The Verizon network in the United States is conducting a planned maintenance from 22 April 2026 at 21:00 PDT until 23 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to Verizon United States handsets when sending via short codes.
Posted on Apr 07, 2026 - 13:59 PDT

Australia Voice Carrier Partner Maintenance Apr `23`, `2026` `05:00`-`07:00` PDT

Our Voice carrier partner in Australia is conducting a planned maintenance from 23 April 2026 at 05:00 PDT until 23 April 2026 at 07:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
Posted on Apr 09, 2026 - 23:57 PDT

United States SMS Carrier Partner Maintenance Apr `23`, `2026` `21:00`-`23:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 23 April 2026 at 21:00 PDT until 23 April 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets via subset of United States short codes.
Posted on Apr 16, 2026 - 15:15 PDT

Canada Account Security Service Partner Maintenance Apr `23`, `2026` `23:00` - Apr `24`, `2026` `03:00` PDT

Our service partner is conducting a planned maintenance from 23 April 2026 at 23:00 PDT until 24 April 2026 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
Posted on Apr 16, 2026 - 01:36 PDT

Hong Kong SMS Carrier Partner Maintenance Apr `25`, `2026` `11:00`-`13:00` PDT

Our SMS carrier partner in Hong Kong is conducting a planned maintenance from 25 April 2026 at 11:00 PDT until 25 April 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Hong Kong handsets.
Posted on Apr 16, 2026 - 14:50 PDT

Russia SMS Carrier Maintenance - Tele2 Apr `27`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 27 April 2026 at 13:00 PDT until 27 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Mar 31, 2026 - 07:42 PDT

US SMS Carrier Maintenance - Small US Carriers Apr `28`, `2026` `02:00`-`04:00` PDT

A subset of small networks in the US are conducting a planned maintenance from 28 April 2026 at 02:00 PDT until 28 April 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Posted on Apr 16, 2026 - 23:46 PDT

Russia SMS Carrier Maintenance - Tele2 Apr `29`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 29 April 2026 at 13:00 PDT until 29 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Mar 31, 2026 - 07:43 PDT

United States and Canada Twilio SMS Maintenance Apr `29`, `2026` `20:00` - Apr `30`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 29 April 2026 at 20:00 PDT until 30 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Mar 12, 2026 - 00:34 PDT

United States MMS Carrier Partner Maintenance May `6`, `2026` `01:00`-`03:00` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 06 May 2026 at 01:00 PDT until 06 May 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States long codes and short codes.
Posted on Apr 16, 2026 - 08:04 PDT

United States and Canada Twilio SMS Maintenance May `6`, `2026` `20:00` - May `7`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 06 May 2026 at 20:00 PDT until 07 May 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Apr 14, 2026 - 00:11 PDT

Twilio Voice Maintenance May `11`, `2026` `05:00`-`06:30` PDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 10, 2026 - 12:53 PDT

Scheduled - Twilio will conduct planned maintenance on the Australia Twilio network from 11 May 2026 at 5:00 PDT until 11 May 2026 at 6:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Apr 08, 2026 - 19:02 PDT

Twilio Interconnect Maintenance May `11`, `2026` `05:00`-`06:30` PDT

Twilio will conduct planned maintenance on the Australia Twilio network from 11 May 2026 at 5:00 PDT until 11 May 2026 at 6:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 09, 2026 - 12:54 PDT

Twilio Interconnect Maintenance May `13`, `2026` `07:00`-`08:30` PDT

Twilio will conduct planned maintenance on the Singapore Twilio network from 13 May 2026 at 7:00 PDT until 13 May 2026 at 8:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 10, 2026 - 13:19 PDT

Twilio Voice Maintenance May `13`, `2026` `07:00`-`08:30` PDT

United States and Canada Twilio SMS Maintenance May `13`, `2026` `20:00` - May `14`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 13 May 2026 at 20:00 PDT until 14 May 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Apr 14, 2026 - 00:12 PDT

Twilio Messaging Maintenance May `14`, `2026` `14:00`-`15:30` PDT

Twilio will conduct a planned maintenance on the Ireland Twilio network from 14 May 2026 at 14:00 PDT until 14 May 2026 at 15:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 14, 2026 - 13:57 PDT

Twilio Voice Maintenance May `14`, `2026` `14:00`-`15:30` PDT

Twilio will conduct planned maintenance on the Ireland Twilio network from 14 May 2026 at 14:00 PDT until 14 May 2026 at 15:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 14, 2026 - 10:18 PDT

Twilio Interconnect Maintenance May `14`, `2026` `14:00`-`15:30` PDT

Twilio Authentication Maintenance May `14`, `2026` `14:00`-`15:30` PDT

Twilio Messaging Maintenance May `19`, `2026` `00:00`-`01:30` PDT

Twilio will conduct a planned maintenance on the San Jose Twilio edge location from 19 May 2026 at 00:00 PDT until 19 May 2026 at 01:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 16, 2026 - 18:30 PDT

Twilio Interconnect Maintenance May `19`, `2026` `00:00`-`01:30` PDT

Twilio will conduct planned maintenance on the San Jose Twilio edge location from 19 May 2026 at 00:00 PDT until 19 May 2026 at 1:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 16, 2026 - 18:31 PDT

Twilio Voice Maintenance May `19`, `2026` `00:00`-`01:30` PDT

United States and Canada Twilio SMS Maintenance May `20`, `2026` `20:00` - May `21`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 20 May 2026 at 20:00 PDT until 21 May 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Apr 14, 2026 - 00:13 PDT

United States and Canada Twilio SMS Maintenance May `27`, `2026` `20:00` - May `28`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 27 May 2026 at 20:00 PDT until 28 May 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Apr 14, 2026 - 00:13 PDT

System Metrics Month Week Day

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Apr 17, 2026

SMS Delivery Delays and Failures from Twilio to Orange Guinea

Resolved - The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Guinea is operating normally.
Apr 17, 18:05 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Guinea and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 15:58 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Apr 17, 01:40 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 16, 17:40 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 16, 13:39 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 11:32 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 10:31 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Apr 15, 21:49 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Apr 15, 05:48 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 14, 21:48 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 14, 17:47 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 15:46 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 14:41 PDT

SMS Delivery Delays and Failures Between Twilio Long Codes and Multiple Networks in Germany

Resolved - The incident has been resolved and SMS delivery between Twilio Long Codes and affected networks in Germany is operating normally.
Apr 17, 16:30 PDT

Update - We have observed a recovery in SMS delivery To And From Twilio for a Subset of Longcode In Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 12:23 PDT

Monitoring - We have observed a recovery in SMS delivery To And From Twilio for a Subset of Longcode In Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 10:22 PDT

Update - Twilio customers continue to experience SMS delivery delays To And From Twilio for a Subset of Longcode In Germany. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 17, 08:25 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes and network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 06:25 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays To And From Twilio for a Subset of Longcode In Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 05:24 PDT

SMS and MMS Delivery Receipt Delays from Twilio to Verizon United States

Resolved - The incident has been resolved and SMS/MMS delivery receipts from Twilio to Verizon network subscribers in the United States are operating normally.
Apr 17, 04:43 PDT

Monitoring - We have observed a recovery in SMS and MMS delivery receipts from Twilio to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 02:50 PDT

Update - We are continuing to work on a fix for this issue.
Apr 17, 02:25 PDT

Update - Twilio customers may be experiencing SMS and MMS delivery receipt delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 02:22 PDT

Identified - Twilio customers may be experiencing MMS delivery receipt delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 01:14 PDT

Investigating - Twilio customers may be experiencing MMS delivery receipt delays from Twilio to Verizon network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 01:06 PDT

Voice Call Failures from Network Subscribers to a Subset of Twilio Philippines Phone Numbers

Resolved - The incident has been resolved and voice calls from network subscribers to a subset of Twilio Philippines Phone Numbers are operating normally.
Apr 17, 03:55 PDT

Monitoring - We have observed a recovery in voice calls from network subscribers to Twilio Philippines Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 02:33 PDT

Identified - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 02:04 PDT

Investigating - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 01:56 PDT

Apr 16, 2026

United Kingdom SMS Carrier Maintenance - BT OnePhone

Completed - The scheduled maintenance has been completed.
Apr 16, 21:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 15:01 PDT

Scheduled - The BT OnePhone network in the United Kingdom is conducting a planned maintenance from 16 April 2026 at 15:00 PDT until 16 April 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from BT OnePhone United Kingdom handsets.
Apr 3, 04:55 PDT

South Africa SMS Carrier Maintenance - MTN

Completed - The scheduled maintenance has been completed.
Apr 16, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 14:02 PDT

Scheduled - The MTN network in South Africa is conducting a planned maintenance from 16 April 2026 at 14:00 PDT until 16 April 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from MTN South Africa handsets.
Apr 15, 02:24 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE

Completed - The scheduled maintenance has been completed.
Apr 16, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 15:00 PDT

Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 16 April 2026 at 15:00 PDT until 16 April 2026 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Mar 27, 08:15 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Apr 16, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 14:01 PDT

Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 16 April 2026 at 14:00 PDT until 16 April 2026 at 19:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Apr 10, 07:03 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Apr 16, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 13:00 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 16 April 2026 at 13:00 PDT until 16 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from MegaFon Russia handsets.
Apr 14, 07:13 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Apr 16, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 14:00 PDT

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 16 April 2026 at 14:00 PDT until 16 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Apr 14, 16:02 PDT

Issues Viewing Messaging Insights

Resolved - The Messaging Insights issue has been resolved and the service is operating normally at this time.
Apr 16, 12:08 PDT

Monitoring - Messaging Insights in the Twilio Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Apr 16, 11:38 PDT

Identified - Customers may be experiencing issues viewing Messaging Insights in the Console. Our engineering team has implemented a fix. We will provide another update in 30 minutes.
Apr 16, 11:31 PDT

Investigating - Our monitoring systems have detected a potential issue with Messaging Insights. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Apr 16, 11:26 PDT

Australia Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 16, 09:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 04:00 PDT

Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 16 April 2026 at 04:00 PDT until 16 April 2026 at 09:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
Apr 7, 00:03 PDT

Voice Call Failures from a Subset of Twilio Numbers to Australia

Resolved - Twilio customers may have experienced voice call failures for 311 minutes between 1:35 and 6:46 Pacific Time on 04/16/2026. During this period of time customers may have experienced Outbound Voice Call Failures from a Subset of Twilio Numbers to Australia. The issue has now been resolved.
Apr 16, 07:35 PDT

SMS Delivery Delays from Twilio to Algar Telecom Brazil

Resolved - The incident has been resolved and SMS delivery from Twilio to Algar Telecom network subscribers in Brazil is operating normally.
Apr 16, 07:20 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 16, 07:18 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 05:09 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 04:27 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 03:27 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 03:11 PDT

SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Italy

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to multiple affected networks in Italy is operating normally.
Apr 16, 07:07 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 05:05 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 04:19 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 03:33 PDT

Australia Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 16, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 05:00 PDT

Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 16 April 2026 at 05:00 PDT until 16 April 2026 at 07:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
Apr 9, 23:56 PDT

United States and Canada Twilio SMS Maintenance

Completed - The scheduled maintenance has been completed.
Apr 16, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 20:00 PDT

Scheduled - Twilio is conducting a planned maintenance from 15 April 2026 at 20:00 PDT until 16 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Mar 12, 00:33 PDT

Apr 15, 2026

SMS Delivery Delays from Twilio Pre-Registered Sender ID to T-Mobile Czech Republic

Resolved - We have observed a recovery in SMS delivery from Twilio Pre-Registered Sender ID to T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 15, 23:36 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Pre-Registered Sender ID to T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 15, 21:34 PDT

Update - Twilio Pre-Registered Sender ID customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 15, 19:32 PDT

Identified - Twilio Pre-Registered Sender ID customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 15, 18:31 PDT

Investigating - Twilio Pre-Registered Sender ID customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 15, 18:30 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Apr 15, 22:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 21:00 PDT

Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 15 April 2026 at 21:00 PDT until 15 April 2026 at 22:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Apr 9, 11:37 PDT

Czech Republic SMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Apr 15, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 14:30 PDT

Scheduled - The T-Mobile network in the Czech Republic is conducting a planned maintenance from 15 April 2026 at 14:30 PDT until 15 April 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to T-Mobile Czech Republic handsets.
Apr 7, 03:58 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Apr 15, 18:35 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 16:00 PDT

Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 15 April 2026 at 16:00 PDT until 15 April 2026 at 18:35 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 15, 07:21 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Apr 15, 17:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 13:02 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 15 April 2026 at 13:00 PDT until 15 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Apr 14, 02:21 PDT

Russia SMS Carrier Maintenance - MTT

Completed - The scheduled maintenance has been completed.
Apr 15, 17:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 14:00 PDT

Scheduled - The MTT network in Russia is conducting a planned maintenance from 15 April 2026 at 14:00 PDT until 15 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTT Russia handsets.
Apr 13, 03:01 PDT

France SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 15, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 13:01 PDT

Scheduled - Our SMS carrier partner in France is conducting a planned maintenance from 15 April 2026 at 13:00 PDT until 15 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets.
Apr 3, 11:06 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Apr 15, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 13:00 PDT

Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 15 April 2026 at 13:00 PDT until 15 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Mar 31, 07:41 PDT

Kazakhstan SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Apr 15, 16:35 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 14:01 PDT

Scheduled - The Tele2 network in Kazakhstan is conducting an emergency maintenance from 15 April 2026 at 14:00 PDT until 15 April 2026 at 16:35 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 15, 11:54 PDT

Voice Call Failures from Subscribers to a Subset of Twilio Brazil Phone Numbers

Resolved - The incident has been resolved and voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers are operating normally.
Apr 15, 15:55 PDT

Monitoring - We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 15, 14:58 PDT

Identified - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 15, 14:00 PDT

Investigating - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 15, 13:48 PDT

User Authentication Identity Gateway API High Latency for T-Mobile in United States

Resolved - The incident has been resolved and User Authentication Identity Gateway API high latency for T-Mobile in the United States is operating normally.
Apr 15, 12:43 PDT

Monitoring - We have observed a recovery in User Authentication Identity Gateway API high latency for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 15, 10:46 PDT

Identified - Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 15, 09:53 PDT

Investigating - Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 15, 09:46 PDT

User Authentication Identity Gateway API High Latency for T-Mobile in United States

Resolved - The incident was duplicated and you can find the latest updates in the post: https://status.twilio.com/incidents/8pfx6s2n7lxp.
Apr 15, 11:52 PDT

Vietnam SMS Carrier Maintenance - Viettel Mobile

Completed - The scheduled maintenance has been completed.
Apr 15, 09:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 09:00 PDT

Scheduled - The Viettel Mobile network in Vietnam is conducting an emergency maintenance from 15 April 2026 at 09:00 PDT until 15 April 2026 at 09:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Viettel Mobile Vietnam handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 15, 04:32 PDT

On Call Engineers are Investigating an Issue Affecting Flex

Resolved - We have fully investigated the Flex issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Apr 15, 06:58 PDT

Investigating - Our monitoring systems have detected a potential issue with Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Apr 15, 06:26 PDT

Germany SMS Carrier Maintenance - O2

Completed - The scheduled maintenance has been completed.
Apr 15, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 22:01 PDT

Scheduled - The O2 network in Germany is conducting a planned maintenance from 14 April 2026 at 22:00 PDT until 15 April 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 Germany handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 14, 02:34 PDT

User Authentication Identity SNA Failure Increase for Telkomsel in Indonesia

Resolved - The incident has been resolved and User Authentication Identity SNA failure increase for Telkomsel in Indonesia is operating normally.
Apr 15, 04:20 PDT

Update - We have observed a recovery in User Authentication Identity SNA failure increase for Telkomsel in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 15, 02:00 PDT

Monitoring - We have observed a recovery in User Authentication Identity SNA failure increase for Telkomsel in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 23:54 PDT

Identified - Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 22:46 PDT

Investigating - Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 22:43 PDT

User Authentication Identity Gateway API Failure Increase for T-Mobile in United States

Resolved - The incident has been resolved and User Authentication Identity Gateway API failure increase for T-Mobile in the United States is operating normally.
Apr 15, 04:14 PDT

Monitoring - We have observed a recovery in User Authentication Identity Gateway API failure increase for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 15, 03:09 PDT

Update - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 15, 01:05 PDT

Investigating - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 23:59 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Apr 15, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 22:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 14 April 2026 at 22:00 PDT until 15 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Apr 13, 13:48 PDT

Apr 14, 2026

Chile SMS Carrier Maintenance - Entel

Completed - The scheduled maintenance has been completed.
Apr 14, 22:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 21:30 PDT

Scheduled - The Entel network in Chile is conducting a planned maintenance from 14 April 2026 at 21:30 PDT until 14 April 2026 at 22:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Entel Chile handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 14, 19:56 PDT

User Authentication Identity Gateway API High Latency for T-Mobile in United States

Resolved - The incident has been resolved and User Authentication Identity Gateway API high latency for T-Mobile in the United States is operating normally.
Apr 14, 22:22 PDT

Peru SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 14, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 19:00 PDT

Scheduled - Our SMS carrier partner in Peru is conducting a planned maintenance from 14 April 2026 at 19:00 PDT until 14 April 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Peru handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 14, 12:36 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE

Completed - The scheduled maintenance has been completed.
Apr 14, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 14:00 PDT

Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 14 April 2026 at 14:00 PDT until 14 April 2026 at 20:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Apr 8, 03:49 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Apr 14, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 13:00 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 14 April 2026 at 13:00 PDT until 14 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Apr 9, 23:47 PDT

Spain SMS Carrier Maintenance - Orange

Completed - The scheduled maintenance has been completed.
Apr 14, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 13:01 PDT

Scheduled - The Orange network in Spain is conducting a planned maintenance from 14 April 2026 at 13:00 PDT until 14 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Orange Spain handsets.
Apr 8, 06:40 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The maintenance activity has been cancelled
Apr 14, 16:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 15 April 2026 at 19:00 PDT until 16 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Apr 14, 12:33 PDT

On Call Engineers Are Investigating an Issue with WhatsApp Sender Registration in Meta Embedded Signup

Resolved - We are observing successful recovery of the WhatsApp sender registration in Meta embedded signup issue. This incident has been resolved.
Apr 14, 15:13 PDT

Monitoring - We are observing successful recovery of the WhatsApp sender registration in Meta embedded signup. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 15:06 PDT

Update - We are investigating an issue with WhatsApp sender registration in Meta embedded signup. We expect to provide another update in 2 hours or as soon as more information becomes available
Apr 14, 13:05 PDT

Update - We are investigating an issue with WhatsApp sender registration in Meta embedded signup. We expect to provide another update in 1 hour or as soon as more information becomes available
Apr 14, 11:57 PDT

Update - We are investigating issues for some customers who may be unable to complete sender registration prrocess for Whatsapp. We expect to provide another update in 1 hour or as soon as more information becomes available
Apr 14, 11:42 PDT

Investigating - Our monitoring systems have detected a potential issue with customers being unable to complete sender registration process for WhatsApp. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Apr 14, 11:14 PDT

SMS Delivery Delays and Failures from Twilio to Viva Cell MTS Armenia

Resolved - The incident has been resolved and SMS delivery from Twilio to Viva Cell MTS network subscribers in Armenia is operating normally.
Apr 14, 14:41 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Viva Cell MTS network subscribers in Armenia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 14, 14:01 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Viva Cell MTS network subscribers in Armenia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 12:00 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Viva Cell MTS network subscribers in Armenia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 14, 11:20 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Viva Cell MTS network subscribers in Armenia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 09:19 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Viva Cell MTS network subscribers in Armenia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 08:19 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Viva Cell MTS network subscribers in Armenia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 07:49 PDT

Reassigned Number Package Degradation for Lookup V2 API

Resolved - The issue affecting intermittent errors for the reassigned number package in the responses returned through the API has been resolved and the service is functioning normally at this time.
Apr 14, 14:19 PDT

Monitoring - We have started seeing recovery for the reassigned number package experiencing errors in the responses returned through the API. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 14:11 PDT

Update - The reassigned number package is experiencing errors in the responses returned through the API. We expect to provide another update in 1 hour or as soon as more information becomes available
Apr 14, 13:51 PDT

Investigating - The reassigned number package is experiencing errors in the responses returned through the API. We expect to provide another update in 1 hour or as soon as more information becomes available
Apr 14, 13:51 PDT

SMS Delivery Delays from Twilio to AT&T Mexico

Resolved - The incident has been resolved and SMS delivery from Twilio to AT&T network subscribers in Mexico is operating normally.
Apr 14, 07:22 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to AT&T network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 06:38 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 05:14 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 03:42 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 01:19 PDT

SMS Delivery Failures from a Subset of Twilio Long Codes to Orange Côte d'Ivoire

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire is operating normally.
Apr 14, 05:49 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 14, 01:54 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 13, 23:39 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 13, 18:46 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 13, 14:43 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 13, 12:43 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 13, 11:42 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Apr 14, 05:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 20:01 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 13 April 2026 at 20:00 PDT until 14 April 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 13, 13:47 PDT

Mexico SMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Apr 14, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 22:01 PDT

Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 13 April 2026 at 22:00 PDT until 14 April 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to AT&T Mexico handsets.
Apr 10, 20:47 PDT

SMS Delivery Delays from Twilio to Orange Cameroon

Resolved - The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Cameroon is operating normally.
Apr 14, 03:40 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 14, 02:06 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 00:00 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 13, 23:31 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 13, 19:31 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 13, 17:27 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 13, 16:25 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 13, 16:14 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 13, 15:10 PDT

Mexico SMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Apr 14, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 20:00 PDT

Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 13 April 2026 at 20:00 PDT until 14 April 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 13, 00:27 PDT

Spain SMS Carrier Maintenance - Orange

Completed - The scheduled maintenance has been completed.
Apr 14, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 22:00 PDT

Scheduled - The Orange network in Spain is conducting a planned maintenance from 13 April 2026 at 22:00 PDT until 14 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Orange Spain handsets.
Apr 9, 14:44 PDT

Apr 13, 2026

United Kingdom Account Security Carrier Partner Maintenance - EE

Completed - The scheduled maintenance has been completed.
Apr 13, 22:40 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 13:45 PDT

Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 13 April 2026 at 13:45 PDT until 13 April 2026 at 22:40 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Apr 8, 03:47 PDT

Peru SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 13, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 19:00 PDT

Scheduled - Our SMS carrier partner in Peru is conducting a planned maintenance from 13 April 2026 at 19:00 PDT until 13 April 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Peru handsets.
Apr 7, 16:07 PDT

SMS Delivery Failures from Twilio to Beeline Kazakhstan

Resolved - We are no longer experiencing SMS delivery failures from Twilio to Beeline network subscribers in Kazakhstan. This incident has been resolved.
Apr 13, 18:04 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Beeline network subscribers in Kazakhstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 13, 10:47 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Beeline network subscribers in Kazakhstan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 13, 10:45 PDT

User Authentication Identity SNA Failures for T-Mobile in United States

Resolved - The incident has been resolved and User Authentication Identity for T-Mobile in the United States is operating normally.
Apr 13, 17:20 PDT

Monitoring - We have observed a recovery in User Authentication Identity for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 13, 15:14 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA failures for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 13, 14:14 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA failures for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 13, 13:08 PDT

Identified - Twilio customers may be experiencing User Authentication Identity API errors for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 13, 11:58 PDT

Investigating - Twilio customers may be experiencing User Authentication Identity API errors for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 13, 11:38 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Apr 13, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 13:00 PDT

Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 13 April 2026 at 13:00 PDT until 13 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Mar 31, 07:41 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Apr 13, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 13:01 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 13 April 2026 at 13:00 PDT until 13 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Apr 9, 23:46 PDT

Unexpected 503 Errors When Connecting to Twilio APIs

Resolved - The issue causing unexpected 503 errors (less than 0.01% error rate) has been resolved and Twilio APIs are operating normally at this time.
Apr 13, 16:14 PDT

Monitoring - The unexpected 503 errors (less than 0.01% error rate) for customers using Twilio APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Apr 13, 15:43 PDT

Update - We are still investigating an issue causing unexpected 503 errors (less than 0.01% error rate) at 19:30 UTC and again from 20:00 - 20:02 UTC for customers using Twilio APIs. Our engineers are investigating root cause and will provide another update in 2 hours or as soon as more information becomes available.
Apr 13, 15:10 PDT

Update - We are currently investigating an issue causing unexpected 503 errors (less than 0.01% error rate) at 19:30 UTC and again from 20:00 - 20:02 UTC for customers using Twilio APIs. Our engineers are investigating root cause and will provide another update in one hour or as soon as more information becomes available.
Apr 13, 13:53 PDT

Investigating - Our monitoring systems have detected a potential issue leading to 503 Errors. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Apr 13, 13:13 PDT

SMS Delivery Failures from a Subset of Twilio Long Codes to Sudani One Sudan

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Sudani One network subscribers in Sudan is operating normally.
Apr 13, 15:55 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 13, 13:59 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 13, 11:57 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 13, 10:56 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 13, 03:16 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 12, 23:15 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 12, 21:15 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 12, 20:13 PDT

SMS Delivery Failures from Twilio to Beeline Kazakhstan

Resolved - The incident has been resolved and SMS delivery from Twilio to Beeline network subscribers in Kazakhstan is operating normally.
Apr 13, 15:06 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Beeline network subscribers in Kazakhstan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 13, 13:04 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Beeline network subscribers in Kazakhstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 13, 11:44 PDT

Russia SMS Carrier Maintenance - Bee Line

Completed - The scheduled maintenance has been completed.
Apr 13, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 14:00 PDT

Scheduled - The Bee Line network in Russia is conducting a planned maintenance from 13 April 2026 at 14:00 PDT until 13 April 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Bee Line Russia handsets.
Apr 9, 02:27 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Apr 13, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 20:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 12 April 2026 at 20:00 PDT until 13 April 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to T-Mobile United States handsets when sending via long codes and short codes.
Apr 9, 15:24 PDT

SMS Delivery Delays from Twilio to Shelcomm United States

Resolved - The incident has been resolved and SMS delivery from Twilio to Shelcomm network subscribers in the United States is operating normally.
Apr 13, 01:54 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Shelcomm network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 12, 23:48 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Shelcomm network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 12, 22:54 PDT

Update - We are continuing to work on a fix for this issue.
Apr 12, 22:20 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Shelcomm network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 12, 21:54 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Shelcomm network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 12, 21:47 PDT

Apr 12, 2026

OhSip E2E test failures

Resolved - We have fully investigated the issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Apr 12, 21:37 PDT

Investigating - Our monitoring systems have detected a potential issue with OhSip E2E test failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Apr 12, 21:18 PDT

SMS Delivery Failures from Network Subscribers to a Subset of Twilio Brazil Phone Numbers

Resolved - The incident has been resolved and SMS delivery from network subscribers to a subset of Twilio Brazil Phone Numbers is operating normally.
Apr 12, 12:13 PDT

Monitoring - We have observed a recovery in SMS delivery from network subscribers in Brazil to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 12, 10:34 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from network subscribers in Brazil to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 12, 09:33 PDT

SMS Delivery Failures between a subset of Twilio Short Codes and Long Codes and Multiple Networks in Brazil

Resolved - The incident has been resolved and SMS delivery between a subset of Twilio Short Codes and Long Codes and affected networks in Brazil is operating normally.
Apr 12, 08:22 PDT

Monitoring - We have observed a recovery in SMS delivery between a subset of Twilio Short Codes and Long Codes and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 12, 08:21 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 12, 07:48 PDT

SMS Delivery Delays from Twilio to Telefonica Costa Rica

Resolved - The incident has been resolved and SMS delivery from Twilio to Telefonica network subscribers in Costa Rica is operating normally.
Apr 12, 01:26 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 12, 00:16 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Long Codes and Alphanumeric Sender IDs to Telefonica network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 12, 00:05 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 11, 22:05 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 11, 21:03 PDT

Apr 11, 2026

Spain SMS Carrier Maintenance - Telefonica

Completed - The scheduled maintenance has been completed.
Apr 11, 22:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 14:00 PDT

Scheduled - The Telefonica network in Spain is conducting a planned maintenance from 11 April 2026 at 14:00 PDT until 11 April 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telefonica Spain handsets when sending via long codes and short codes.
Apr 8, 15:24 PDT

South Sudan SMS Carrier Maintenance - MTN

Completed - The scheduled maintenance has been completed.
Apr 11, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 16:01 PDT

Scheduled - The MTN network in South Sudan is conducting a planned maintenance from 11 April 2026 at 16:00 PDT until 11 April 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTN South Sudan handsets.
Apr 6, 02:36 PDT

South Sudan SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 11, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 16:00 PDT

Scheduled - Our SMS carrier partner in South Sudan is conducting a planned maintenance from 11 April 2026 at 16:00 PDT until 11 April 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTN South Sudan handsets.
Mar 31, 07:31 PDT

Planned Maintenance for Flex Insights Historical Reporting

Completed - The scheduled maintenance has been completed.
Apr 11, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 00:00 PDT

Scheduled - The Flex Insights Historical Reporting dashboard visualization partner in the US will be conducting planned maintenance on Sat, Apr 11th, 2026, at 00:00 Pacific Daylight Time. The maintenance window is expected to last up to 6 hours. During this time, Flex Insights Historical Reporting Dashboards will be unavailable and scheduled ETLs will be affected.
Mar 30, 23:50 PDT

Apr 10, 2026

SMS Delivery Delays From a Subset of Twilio Short Codes to Algar Brazil

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Algar network subscribers in Brazil is operating normally.
Apr 10, 20:42 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Algar network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 18:36 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 10, 15:41 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 10, 11:35 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 09:29 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 10, 08:27 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 10, 08:15 PDT

500 Errors for Twilio Verify on the Twilio Console

Resolved - Twilio Verify on the Twilio Console was degraded on April 10th, 2026 between 10:48:40 AM PST and 10:55:40 AM PST. During this period of time customers may have experienced issues managing the Twilio Verify section in the Twilio Console. The issue has now been resolved.
Apr 10, 14:05 PDT

User Authentication Identity SNA and Gateway API Failures for T-Mobile in United States

Resolved - The incident has been resolved and User Authentication Identity for T-Mobile in the United States is operating normally.
Apr 10, 12:58 PDT

Update - We have observed a recovery in User Authentication Identity for T-Mobile in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 10, 12:54 PDT

Update - Twilio customers may be experiencing User Authentication Identity API failures for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 10:53 PDT

Identified - Twilio customers may be experiencing User Authentication Identity SNA and Gateway API failures for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 10, 09:50 PDT

Update - Twilio customers may be experiencing User Authentication Identity Silent Network Auth and API failures for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 10, 06:43 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA and Gateway API failures for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 04:41 PDT

Investigating - Twilio customers may be experiencing User Authentication Identity SNA and Gateway API errors for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 10, 03:38 PDT

On Call Engineers are Investigating

Resolved - We have fully investigated the potential issue with Twilio Alarms triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Apr 10, 12:21 PDT

Investigating - Our monitoring systems have detected a potential issue with alarm event delivery. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Apr 10, 12:01 PDT

Flex AI Copilot Failures Generating Notes

Resolved - The issue creating notes using the AI Summarization feature has been resolved and the Agent Copilot UI within Flex is operating normally at this time.
Apr 10, 11:36 PDT

Monitoring - The Agent Copilot UI within Flex is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 09:36 PDT

Identified - Our engineers have identified the issue causing approximately 30% of wrap-up notes generation requests to fail in the Agent Copilot UI within Flex. This may prevent some users from creating notes using the AI Summarization feature. We are working to deploy a fix and expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 10, 09:02 PDT

Update - We are currently investigating an issue where approximately 30% of wrap-up notes generation requests are failing in the Agent Copilot UI within Flex. This may prevent some users from creating notes using the AI Summarization feature. Our engineering team is actively working to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
Apr 10, 08:02 PDT

Investigating - Our monitoring systems have detected a potential issue with Flex AI Copilot Failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Apr 10, 07:54 PDT

User Authentication Identity SNA Missing Redirects for Odido T-Mobile in Netherlands

Resolved - The incident has been resolved and User Authentication Identity for Odido T-Mobile in the Netherlands is operating normally.
Apr 10, 07:10 PDT

Update - We have observed a recovery in User Authentication Identity for Odido T-Mobile in the Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 10, 05:16 PDT

Monitoring - We have observed a recovery in User Authentication Identity for Odido T-Mobile in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 03:11 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Odido T-Mobile in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Apr 9, 23:47 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Orido T-Mobile in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Apr 9, 12:16 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Odido T-Mobile in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Apr 8, 07:46 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Odido T-Mobile in Netherlands. Our team has identified the cause, and is actively working towards a resolution. We will share the next update within 16 hours, or sooner if additional information becomes available.
Apr 8, 07:44 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Odido T-Mobile in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 7, 23:45 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Odido T-Mobile in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 7, 23:34 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Odido T-Mobile in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 7, 19:44 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Orido T-Mobile in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 7, 19:23 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Orido T-Mobile in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 7, 17:30 PDT

Identified - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Odido T-Mobile in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 7, 16:23 PDT

SMS Delivery Failures from a Subset of Twilio Long Codes to Telekom South Africa

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Telekom network subscribers in South Africa is operating normally.
Apr 10, 06:50 PDT

SMS Delivery Delays from Twilio to Pelephone and Ramy Levy Israel

Resolved - The incident has been resolved and SMS delivery from Twilio to Pelephone and Ramy Levy network subscribers in Israel is operating normally.
Apr 10, 04:17 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Pelephone and Ramy Levy network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 02:20 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone and Ramy Levy network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 9, 18:15 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone and Ramy Levy network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 9, 18:14 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone and Ramy Levy network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 9, 14:13 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone and Ramy Levy network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 9, 12:12 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone and Ramy Levy network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 11:11 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 9, 09:32 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 08:31 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 08:04 PDT

United States MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Apr 10, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 20:01 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 09 April 2026 at 20:00 PDT until 10 April 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to T-Mobile United States handsets when sending via long codes and short codes.
Apr 7, 15:07 PDT

User Authentication Identity API High Latency in Multiple Countries Across North America and Latin America

Resolved - The incident has been resolved and User Authentication Identity in multiple countries across North America and Latin America is operating normally.
Apr 10, 02:32 PDT

Monitoring - We have observed a recovery in User Authentication Identity in USA, Brazil, Colombias across North America and Latin America and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 00:29 PDT

Investigating - Twilio customers may be experiencing User Authentication Identity API high latency across multiple networks in USA, Brazil, Colombia across North America and Latin America. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 23:39 PDT

Apr 9, 2026

Qatar SMS Carrier Maintenance - Q-Tel and Vodafone

Completed - The scheduled maintenance has been completed.
Apr 9, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 14:00 PDT

Scheduled - The Q-Tel and Vodafone networks in Qatar are conducting a planned maintenance from 09 April 2026 at 14:00 PDT until 09 April 2026 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Q-Tel and Vodafone Qatar handsets.
Mar 23, 03:36 PDT

SMS Delivery Delays from Twilio to Claro Peru

Resolved - The incident has been resolved, and SMS delivery from the Twilio to Claro network subscribers in Peru is operating normally.
Apr 9, 17:19 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Peru and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 9, 15:16 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Peru. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 9, 14:28 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Peru. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 13:28 PDT

Japan SMS Carrier Maintenance - Rakuten

Completed - The scheduled maintenance has been completed.
Apr 9, 13:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 06:01 PDT

Scheduled - The Rakuten network in Japan is conducting a planned maintenance from 09 April 2026 at 06:00 PDT until 09 April 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Rakuten Japan handsets.
Apr 2, 23:37 PDT

Japan SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 9, 13:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 06:00 PDT

Scheduled - Our SMS carrier partner in Japan is conducting a planned maintenance from 09 April 2026 at 06:00 PDT until 09 April 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Rakuten Japan handsets.
Apr 4, 21:20 PDT

Voice Call Failures between a Subset of Twilio Colombia Phone Numbers and Multiple Networks in Colombia

Resolved - The incident has been resolved and voice calls between a subset of Twilio Colombia Phone Numbers and network subscribers on affected networks in Colombia are operating normally.
Apr 9, 12:12 PDT

Monitoring - We have observed a recovery in voice calls between a subset of Twilio Colombia Phone Numbers and network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 9, 10:10 PDT

Identified - Twilio customers may be experiencing voice call failures between a subset of Twilio Colombia Phone Numbers and network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 09:07 PDT

Investigating - Twilio customers may be experiencing voice call failures between a subset of Twilio Colombia Phone Numbers and network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 08:35 PDT

SMS Delivery Delays from Twilio to O2 Czech Republic

Resolved - The incident has been resolved and SMS delivery from Twilio to O2 network subscribers in the Czech Republic is operating normally.
Apr 9, 11:59 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to O2 network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 9, 09:53 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to O2 network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 09:51 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to O2 network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 9, 08:54 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to O2 network subscribers in the Czech Republic. Our team continuous actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 9, 06:52 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to O2 network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 9, 06:52 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to O2 network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 05:51 PDT

SMS Delivery Delays from Twilio to T-Mobile Czech Republic

Resolved - The incident has been resolved and SMS delivery from Twilio to T-Mobile network subscribers in the Czech Republic is operating normally.
Apr 9, 11:53 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 9, 09:55 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 09:54 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 9, 08:32 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 07:28 PDT

SMS Delivery Failures from Network Subscribers to a Subset of Twilio France Phone Numbers

Resolved - The incident has been resolved and SMS delivery from network subscribers to a subset of Twilio France Phone Numbers is operating normally.
Apr 9, 09:26 PDT

Monitoring - We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio France Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 9, 07:24 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio France Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 06:36 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio France Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 05:51 PDT

United States MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Apr 9, 04:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 20:02 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 08 April 2026 at 20:00 PDT until 09 April 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to T-Mobile United States handsets when sending via long codes and short codes.
Apr 7, 15:07 PDT

United States SMS Carrier Maintenance - US Cellular Corp.

Completed - The scheduled maintenance has been completed.
Apr 9, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 23:00 PDT

Scheduled - The US Cellular Corp. network in the United States is conducting a planned maintenance from 08 April 2026 at 23:00 PDT until 09 April 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular Corp. United States handsets.
Apr 1, 06:35 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Apr 9, 03:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 22:01 PDT

Scheduled - A subset of small networks in the US are conducting a planned maintenance from 08 April 2026 at 22:00 PDT until 09 April 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
Apr 7, 07:22 PDT

United States SMS Carrier Maintenance - US Cellular Corp.

Completed - The scheduled maintenance has been completed.
Apr 9, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 22:00 PDT

Scheduled - The US Cellular Corp. network in the United States is conducting a planned maintenance from 08 April 2026 at 22:00 PDT until 09 April 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular Corp. United States handsets when sending via long codes and short codes.
Mar 31, 12:32 PDT

Apr 8, 2026

Apr 7, 2026

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Related

Scheduled Maintenance

United Kingdom SMS Carrier Maintenance - Three Apr 18, 2026 07:30-10:00 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Apr 18, 2026 07:30 - Apr 19, 2026 22:00 PDT

Spain SMS Carrier Maintenance - Telefonica Apr 18, 2026 14:00-22:00 PDT

Iraq SMS Carrier Maintenance - Zain Apr 19, 2026 14:00-15:30 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Apr 19, 2026 19:00 - Apr 20, 2026 02:00 PDT

United States SMS Carrier Partner Maintenance Apr 19, 2026 20:00 - Apr 20, 2026 03:00 PDT

United States SMS Carrier Partner Maintenance Apr 19, 2026 21:00 - Apr 20, 2026 04:00 PDT

Russia SMS Carrier Maintenance - Tele2 Apr 20, 2026 13:00-17:00 PDT

Russia SMS Carrier Maintenance - MegaFon Apr 20, 2026 13:00-17:00 PDT

France Voice Carrier Partner Maintenance Apr 20, 2026 13:00-17:00 PDT

United States SMS and MMS Carrier Maintenance - Verizon Apr 20, 2026 21:00 - Apr 21, 2026 02:00 PDT

United States SMS Carrier Maintenance - T-Mobile Apr 20, 2026 22:00 - Apr 21, 2026 02:00 PDT

United States MMS Carrier Maintenance - T-Mobile Apr 20, 2026 22:00 - Apr 21, 2026 02:00 PDT

United States SMS and MMS Carrier Maintenance - Verizon Apr 21, 2026 21:00 - Apr 22, 2026 02:00 PDT

Canada SMS Carrier Maintenance - Bell Mobility Apr 21, 2026 22:00 - Apr 22, 2026 00:00 PDT

Japan SMS Carrier Maintenance - NTT docomo Apr 22, 2026 08:00-14:00 PDT

Russia SMS Carrier Maintenance - Tele2 Apr 22, 2026 13:00-17:00 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Apr 22, 2026 15:00-16:00 PDT

United States and Canada Twilio SMS Maintenance Apr 22, 2026 20:00 - Apr 23, 2026 00:00 PDT

United States SMS and MMS Carrier Maintenance - Verizon Apr 22, 2026 21:00 - Apr 23, 2026 02:00 PDT

Australia Voice Carrier Partner Maintenance Apr 23, 2026 05:00-07:00 PDT

United States SMS Carrier Partner Maintenance Apr 23, 2026 21:00-23:00 PDT

Canada Account Security Service Partner Maintenance Apr 23, 2026 23:00 - Apr 24, 2026 03:00 PDT

Hong Kong SMS Carrier Partner Maintenance Apr 25, 2026 11:00-13:00 PDT

Russia SMS Carrier Maintenance - Tele2 Apr 27, 2026 13:00-17:00 PDT

US SMS Carrier Maintenance - Small US Carriers Apr 28, 2026 02:00-04:00 PDT

Russia SMS Carrier Maintenance - Tele2 Apr 29, 2026 13:00-17:00 PDT

United States and Canada Twilio SMS Maintenance Apr 29, 2026 20:00 - Apr 30, 2026 00:00 PDT

United States MMS Carrier Partner Maintenance May 6, 2026 01:00-03:00 PDT

United States and Canada Twilio SMS Maintenance May 6, 2026 20:00 - May 7, 2026 00:00 PDT

Twilio Voice Maintenance May 11, 2026 05:00-06:30 PDT

Twilio Interconnect Maintenance May 11, 2026 05:00-06:30 PDT

Twilio Interconnect Maintenance May 13, 2026 07:00-08:30 PDT

Twilio Voice Maintenance May 13, 2026 07:00-08:30 PDT

United States and Canada Twilio SMS Maintenance May 13, 2026 20:00 - May 14, 2026 00:00 PDT

Twilio Messaging Maintenance May 14, 2026 14:00-15:30 PDT

Twilio Voice Maintenance May 14, 2026 14:00-15:30 PDT

Twilio Interconnect Maintenance May 14, 2026 14:00-15:30 PDT

Twilio Authentication Maintenance May 14, 2026 14:00-15:30 PDT

Twilio Messaging Maintenance May 19, 2026 00:00-01:30 PDT

Twilio Interconnect Maintenance May 19, 2026 00:00-01:30 PDT

Twilio Voice Maintenance May 19, 2026 00:00-01:30 PDT

United States and Canada Twilio SMS Maintenance May 20, 2026 20:00 - May 21, 2026 00:00 PDT

United States and Canada Twilio SMS Maintenance May 27, 2026 20:00 - May 28, 2026 00:00 PDT

Past Incidents

United Kingdom SMS Carrier Maintenance - Three Apr `18`, `2026` `07:30`-`10:00` PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Apr `18`, `2026` `07:30` - Apr `19`, `2026` `22:00` PDT

Spain SMS Carrier Maintenance - Telefonica Apr `18`, `2026` `14:00`-`22:00` PDT

Iraq SMS Carrier Maintenance - Zain Apr `19`, `2026` `14:00`-`15:30` PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Apr `19`, `2026` `19:00` - Apr `20`, `2026` `02:00` PDT

United States SMS Carrier Partner Maintenance Apr `19`, `2026` `20:00` - Apr `20`, `2026` `03:00` PDT

United States SMS Carrier Partner Maintenance Apr `19`, `2026` `21:00` - Apr `20`, `2026` `04:00` PDT

Russia SMS Carrier Maintenance - Tele2 Apr `20`, `2026` `13:00`-`17:00` PDT

Russia SMS Carrier Maintenance - MegaFon Apr `20`, `2026` `13:00`-`17:00` PDT

France Voice Carrier Partner Maintenance Apr `20`, `2026` `13:00`-`17:00` PDT

United States SMS and MMS Carrier Maintenance - Verizon Apr `20`, `2026` `21:00` - Apr `21`, `2026` `02:00` PDT

United States SMS Carrier Maintenance - T-Mobile Apr `20`, `2026` `22:00` - Apr `21`, `2026` `02:00` PDT

United States MMS Carrier Maintenance - T-Mobile Apr `20`, `2026` `22:00` - Apr `21`, `2026` `02:00` PDT

United States SMS and MMS Carrier Maintenance - Verizon Apr `21`, `2026` `21:00` - Apr `22`, `2026` `02:00` PDT

Canada SMS Carrier Maintenance - Bell Mobility Apr `21`, `2026` `22:00` - Apr `22`, `2026` `00:00` PDT

Japan SMS Carrier Maintenance - NTT docomo Apr `22`, `2026` `08:00`-`14:00` PDT

Russia SMS Carrier Maintenance - Tele2 Apr `22`, `2026` `13:00`-`17:00` PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Apr `22`, `2026` `15:00`-`16:00` PDT

United States and Canada Twilio SMS Maintenance Apr `22`, `2026` `20:00` - Apr `23`, `2026` `00:00` PDT

United States SMS and MMS Carrier Maintenance - Verizon Apr `22`, `2026` `21:00` - Apr `23`, `2026` `02:00` PDT

Australia Voice Carrier Partner Maintenance Apr `23`, `2026` `05:00`-`07:00` PDT

United States SMS Carrier Partner Maintenance Apr `23`, `2026` `21:00`-`23:00` PDT

Canada Account Security Service Partner Maintenance Apr `23`, `2026` `23:00` - Apr `24`, `2026` `03:00` PDT

Hong Kong SMS Carrier Partner Maintenance Apr `25`, `2026` `11:00`-`13:00` PDT

Russia SMS Carrier Maintenance - Tele2 Apr `27`, `2026` `13:00`-`17:00` PDT

US SMS Carrier Maintenance - Small US Carriers Apr `28`, `2026` `02:00`-`04:00` PDT

Russia SMS Carrier Maintenance - Tele2 Apr `29`, `2026` `13:00`-`17:00` PDT

United States and Canada Twilio SMS Maintenance Apr `29`, `2026` `20:00` - Apr `30`, `2026` `00:00` PDT

United States MMS Carrier Partner Maintenance May `6`, `2026` `01:00`-`03:00` PDT

United States and Canada Twilio SMS Maintenance May `6`, `2026` `20:00` - May `7`, `2026` `00:00` PDT

Twilio Voice Maintenance May `11`, `2026` `05:00`-`06:30` PDT

Twilio Interconnect Maintenance May `11`, `2026` `05:00`-`06:30` PDT

Twilio Interconnect Maintenance May `13`, `2026` `07:00`-`08:30` PDT

Twilio Voice Maintenance May `13`, `2026` `07:00`-`08:30` PDT

United States and Canada Twilio SMS Maintenance May `13`, `2026` `20:00` - May `14`, `2026` `00:00` PDT

Twilio Messaging Maintenance May `14`, `2026` `14:00`-`15:30` PDT

Twilio Voice Maintenance May `14`, `2026` `14:00`-`15:30` PDT

Twilio Interconnect Maintenance May `14`, `2026` `14:00`-`15:30` PDT

Twilio Authentication Maintenance May `14`, `2026` `14:00`-`15:30` PDT

Twilio Messaging Maintenance May `19`, `2026` `00:00`-`01:30` PDT

Twilio Interconnect Maintenance May `19`, `2026` `00:00`-`01:30` PDT

Twilio Voice Maintenance May `19`, `2026` `00:00`-`01:30` PDT

United States and Canada Twilio SMS Maintenance May `20`, `2026` `20:00` - May `21`, `2026` `00:00` PDT

United States and Canada Twilio SMS Maintenance May `27`, `2026` `20:00` - May `28`, `2026` `00:00` PDT