Twilio Status

Report an Incident

Twilio Services

Issues related to Twilio’s Software

External Connectivity

Issues found outside of Twilio’s Network

Zipwhip Gateway

Issues related to Zipwhip's Services

Scheduled maintenance

System Metrics

SMS Delivery Failures to MyTel Network in Myanmar

Monitoring - We are observing successful SMS delivery failures when sending to MyTel Network in Myanmar. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 04, 2026 - 12:30 PST

Investigating - We are experiencing SMS delivery failures when sending to MyTel Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 04, 2026 - 11:42 PST

SMS Delivery Delays to Vodafone Network in Ireland

Update - We are still experiencing SMS delivery delays when sending messages to Vodafone network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 04, 2026 - 12:27 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Vodafone network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 04, 2026 - 11:28 PST

SMS Delivery Delays to Chunghwa and FarEasTone Networks in Taiwan, Province of China

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Chunghwa and FarEasTone networks in Taiwan, Province of China. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 04, 2026 - 12:19 PST

Update - We continue to experience SMS delivery delays when sending messages to Chunghwa and FarEasTone networks in Taiwan, Province of China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 04, 2026 - 10:28 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Chunghwa and FarEasTone networks in Taiwan, Province of China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 04, 2026 - 09:29 PST

Issue with KYC Onboarding in TrustHub Console

Update - We are currently seeing degraded performance on our TrustHub portal in Console. Customers are unable to create Compliance Profiles, Branded Calling registrations, or Regulatory Compliance Bundles, and will see an error in Console. Customers going through the Account Upgrade flow will also see an error. Additionally our ISV customers using Embeds will also see errors. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 04, 2026 - 11:51 PST

Investigating - We are investigating an error with users unable to complete the Account Upgrade flow. Additionally, users are not able to create/edit Compliance Profiles and Registrations. We expect to provide another update in 1 hour or as soon as more information becomes available
Feb 04, 2026 - 11:48 PST

Elevated 500s Error for Conversations API

Monitoring - We are observing recovery in elevated 500s error for Conversations API. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 04, 2026 - 11:21 PST

Identified - The issue causing elevated 500s error for Conversations API has been identified. We are actively working with our engineers to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 04, 2026 - 11:16 PST

Investigating - We are experiencing elevated 500s error for Conversations API. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 04, 2026 - 10:20 PST

SMS Delivery Failures From Australia Subscribers to a Subset of Twilio Phone Numbers in Australia

Update - Our engineers have identified the issue causing inbound SMS messages not being received by a subset of Twilio phone numbers in Australia and are continuing working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
Feb 04, 2026 - 11:05 PST

Update - Our engineers have identified the issue causing inbound SMS messages not being received by a subset of Twilio phone numbers in Australia and are continuing working to deploy a fix. We expect to provide another update in 16 hours or as soon as more information becomes available.
Feb 03, 2026 - 16:14 PST

Update - Our engineers have identified the issue causing inbound SMS messages not being received by a subset of Twilio phone numbers in Australia and are continuing working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
Feb 03, 2026 - 07:20 PST

Identified - Our engineers have identified the issue causing inbound SMS messages not being received by a subset of Twilio phone numbers in Australia and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
Feb 03, 2026 - 03:21 PST

Update - We continue to investigate an issue where inbound SMS messages are not being received by a subset of Twilio phone numbers in Australia. Our engineering teams have been engaged and currently investigating. We will provide updates in 2 hours or as soon as more information becomes available.
Feb 03, 2026 - 01:33 PST

Investigating - We are currently investigating an issue where inbound SMS messages are not being received by a subset of Twilio phone numbers in Australia. Our engineering teams has been engaged and currently investigating. We will provide updates in 1 hour or as soon as more information becomes available.
Feb 03, 2026 - 00:40 PST

SMS Delivery Delays and Failures to Net One Network in Zimbabwe

Monitoring - We are observing recovery in SMS delivery delays and failures to Net One Network in Zimbabwe. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 04, 2026 - 10:42 PST

Update - We continue to experience SMS delivery delays and failures to Net One Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Feb 04, 2026 - 06:10 PST

Update - We continue to experience SMS delivery delays and failures to Net One Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 04, 2026 - 02:11 PST

Investigating - We continue to experience SMS delivery delays and failures to Net One Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 04, 2026 - 00:15 PST

Monitoring - We are experiencing SMS Delivery Delays and Failures to Net One Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 03, 2026 - 23:23 PST

SMS Delivery Delays to Multiple Networks from a Subset of Alphanumeric Sender ID in France

Update - We continue to experience SMS delivery delays to multiple networks from a subset of alphanumeric sender ID in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 04, 2026 - 10:21 PST

Update - We continue to experience SMS delivery delays to multiple networks from a subset of alphanumeric sender ID in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 04, 2026 - 08:22 PST

Investigating - We are experiencing SMS delivery delays to multiple networks from a subset of alphanumeric sender ID in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 04, 2026 - 07:23 PST

Malaysia SMS Carrier Maintenance - Celcom

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 04, 2026 - 09:00 PST

Scheduled - The Celcom network in Malaysia is conducting a planned maintenance from 04 February 2026 at 09:00 PST until 04 February 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Celcom Malaysia handsets.
Feb 4, 2026 09:00-13:00 PST

SMS and MMS Delivery Delays To and From a Subset of Twilio Phone Numbers in Australia

Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time.

For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Feb 04, 2026 - 01:24 PST

Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time.

For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 26, 2026 - 01:34 PST

Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time.

For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 25, 2026 - 01:31 PST

Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time.

For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 24, 2026 - 01:38 PST

Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time.

For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 23, 2026 - 00:29 PST

Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time.

For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 21, 2026 - 23:50 PST

Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time.

For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 21, 2026 - 23:41 PST

Update - We have confirmed that this incident is impacting SMS and MMS Delivery Report delays when sending messages to and from a subset of Twilio phone numbers in Australia rather than SMS and MMS message delivery when sending messages to and from a subset of Twilio phone numbers in Australia, and we can confirm that SMS and MMS delivery is operating normally; delayed delivery reports may be more noticeable during peak traffic in Australia between 14:00–20:00 PST. Our investigation indicates the primary contributor is an ongoing undersea cable fault causing increased latency, and our engineers are working closely with our carrier partner to mitigate the impact and restore normal delivery report timing. We will provide another update within 24 hours, or sooner if more information becomes available.
Jan 21, 2026 - 16:11 PST

Update - We have confirmed that this incident is impacting MMS Delivery Report delays when sending messages to and from a subset of Twilio phone numbers in Australia rather than MMS message delivery when sending messages to and from a subset of Twilio phone numbers in Australia, and we can confirm that MMS delivery is operating normally; delayed delivery reports may be more noticeable during peak traffic in Australia between 14:00–20:00 PST. Our investigation indicates the primary contributor is an ongoing undersea cable fault causing increased latency, and our engineers are working closely with our carrier partner to mitigate the impact and restore normal delivery report timing. We will provide another update within 24 hours, or sooner if more information becomes available.
Jan 20, 2026 - 12:48 PST

Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 17, 2026 - 21:09 PST

Update - We continue to observe latency in MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However the actual MMS are being delivered on time.

For the MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 14, 2026 - 20:17 PST

Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jan 09, 2026 - 10:25 PST

Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jan 09, 2026 - 02:22 PST

Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 08, 2026 - 22:34 PST

Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 08, 2026 - 20:34 PST

Investigating - We are currently observing latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 08, 2026 - 19:21 PST

Russia SMS Carrier Maintenance - Tele2

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 02, 2026 - 12:00 PST

Scheduled - Russia SMS Carrier Maintenance - Tele2

The Tele2 network in Russia is conducting a series of planned maintenances from 02 February 2026 at 12:00 PST until 25 February 2026 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Note, the maintenance will be carried out on each of the following dates and times:

02 February 2026 at 12:00 PST until 02 February 2026 at 16:00 PST

04 February 2026 at 12:00 PST until 04 February 2026 at 16:00 PST

09 February 2026 at 12:00 PST until 09 February 2026 at 16:00 PST

11 February 2026 at 12:00 PST until 11 February 2026 at 16:00 PST

16 February 2026 at 12:00 PST until 16 February 2026 at 16:00 PST

18 February 2026 at 12:00 PST until 18 February 2026 at 16:00 PST

25 February 2026 at 12:00 PST until 25 February 2026 at 16:00 PST

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 2, 2026 12:00 - Feb 25, 2026 16:00 PST

Uptime over the past 90 days. View historical uptime.

PROGRAMMABLE MESSAGING Degraded Performance

90 days ago

100.0 % uptime

Today

MMS Operational

SMS Under Maintenance

SMPP Operational

Messaging Channels Operational

Notify Operational

Conversations Degraded Performance

Messaging Insights Operational

Messaging Services Operational

Content API Operational

Toll-free verification Operational

90 days ago

100.0 % uptime

Today

RCS Messaging Operational

90 days ago

100.0 % uptime

Today

Programmable Messaging API Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE US1 Operational

90 days ago

100.0 % uptime

Today

PSTN US1 Operational

SIP Interface US1 Operational

Client Web US1 Operational

Client Mobile US1 Operational

Conference US1 Operational

Recording US1 Operational

Queue US1 Operational

Text-to-Speech US1 Operational

Recording Transcriptions US1 Operational

TwiML US1 Operational

Voice Insights US1 Operational

Speech Recognition (Gather Speech) US1 Operational

Realtime Transcriptions US1 Operational

90 days ago

100.0 % uptime

Today

Intelligence US1 Operational

Pay US1 Operational

Media Streams US1 Operational

Dialogflow US1 Operational

ConversationRelay US1 Operational

90 days ago

100.0 % uptime

Today

Voice REST API US1 Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE US2 Operational

90 days ago

100.0 % uptime

Today

PSTN US2 Operational

90 days ago

100.0 % uptime

Today

SIP Interface US2 Operational

90 days ago

100.0 % uptime

Today

Client Web US2 Operational

90 days ago

100.0 % uptime

Today

Client Mobile US2 Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE AU1 Operational

90 days ago

100.0 % uptime

Today

PSTN AU1 Operational

SIP Interface AU1 Operational

Client Web AU1 Operational

Client Mobile AU1 Operational

Conference AU1 Operational

Recording AU1 Operational

Queue AU1 Operational

Text-to-Speech AU1 Operational

Recording Transcriptions AU1 Operational

TwiML AU1 Operational

Voice Insights AU1 Operational

Speech Recognition (Gather Speech) AU1 Operational

Realtime Transcriptions AU1 Operational

90 days ago

100.0 % uptime

Today

Pay AU1 Operational

Media Streams AU1 Operational

ConversationRelay AU1 Operational

Voice REST API AU1 Operational

PROGRAMMABLE VOICE IE1 Operational

90 days ago

100.0 % uptime

Today

PSTN IE1 Operational

SIP Interface IE1 Operational

Client Web IE1 Operational

Client Mobile IE1 Operational

Conference IE1 Operational

Recording IE1 Operational

Queue IE1 Operational

Text-to-Speech IE1 Operational

Recording Transcriptions IE1 Operational

TwiML IE1 Operational

Voice Insights IE1 Operational

Speech Recognition (Gather Speech) IE1 Operational

Realtime Transcriptions IE1 Operational

90 days ago

100.0 % uptime

Today

Pay IE1 Operational

Media Streams IE1 Operational

ConversationRelay IE1 Operational

Voice REST API IE1 Operational

ACCOUNT SECURITY Operational

Authy 2FA Operational

Verify Operational

Authy App Operational

Lookup Operational

ELASTIC SIP TRUNKING US1 Operational

Origination US1 Operational

Termination US1 Operational

ELASTIC SIP TRUNKING US2 Operational

90 days ago

100.0 % uptime

Today

Origination US2 Operational

90 days ago

100.0 % uptime

Today

Termination US2 Operational

90 days ago

100.0 % uptime

Today

ELASTIC SIP TRUNKING AU1 Operational

Origination AU1 Operational

Termination AU1 Operational

ELASTIC SIP TRUNKING IE1 Operational

Origination IE1 Operational

Termination IE1 Operational

TaskRouter Operational

FLEX Operational

Flex Application Platform Operational

Flex Insights Operational

Flex Agent Desktop Operational

Flex Queue Stats Operational

Flex Teams View Operational

Flex Admin Console Operational

Flex Routing Operational

Flex Conversations Operational

Flex Programmable Chat Operational

Flex Programmable Voice Operational

Proxy Operational

Flex Plugins Operational

Flex Billing Operational

INTERCONNECT Operational

PHONE NUMBERS Operational

PROGRAMMABLE CHAT Operational

PROGRAMMABLE VIDEO Operational

90 days ago

100.0 % uptime

Today

Group Rooms Operational

Peer-to-Peer Rooms Operational

Recordings Operational

Compositions Operational

Network Traversal Service Operational

Go Rooms Operational

Video Insights Operational

Realtime Transcriptions Operational

90 days ago

100.0 % uptime

Today

PROXY Operational

SERVERLESS Operational

Studio Operational

Functions Operational

Assets Operational

TwiML Bins Operational

Sync Operational

DEVELOPER TOOLS Degraded Performance

Console Degraded Performance

Event Streams Operational

Debugger & Alarms Operational

Documentation Operational

REST API Operational

Bulk Export Operational

TWILIO PLATFORM Operational

Billing Operational

Customer Support Center Operational

Other Operational

Account Insights Operational

Trust Hub Operational

Organization Operational

CARRIER NETWORK Degraded Performance

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Short Code, North America Operational

MMS Short Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

Voice, North America Operational

Voice, Latin America Operational

SMS, Latin America Operational

Voice, APAC Operational

SMS, APAC Degraded Performance

MMS, APAC Degraded Performance

Voice, Europe Operational

SMS, Europe Degraded Performance

Voice, Middle East & Africa Operational

SMS, Middle East & Africa Operational

Verify Silent Network Auth Operational

Lookup Identity Match Operational

Lookup Line Type Intelligence [Legacy API] Operational

Lookup Line Type Intelligence [Twilio API] Operational

Lookup SIM Swap Operational

Legacy Identity MatchAndAttributes Operational

FRONTLINE Operational

Sender ID Operational

90 days ago

100.0 % uptime

Today

ZIPWHIP MESSAGING Operational

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

ZIPWHIP TOOLS Operational

Zipwhip Provisioner Dashboard and API Operational

Zipwhip Support Ticketing Operational

Toll-Free Verification Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

France Voice Carrier Partner Maintenance Feb `4`, `2026` `13:00`-`17:00` PST

Scheduled - Our Voice carrier partner in France is conducting a planned maintenance from 04 February 2026 at 13:00 PST until 04 February 2026 at 17:00 PST. During the maintenance window, there could be Intermittent delays from and to Twilio France phone numbers.
Feb 02, 2026 - 08:28 PST

Russia SMS Carrier Maintenance - Tattelecom Feb `4`, `2026` `13:00`-`17:00` PST

Scheduled - The Tattelecom network in Russia is conducting a planned maintenance from 04 February 2026 at 13:00 PST until 04 February 2026 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tattelecom Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 04, 2026 - 05:52 PST

United States and Canada Twilio SMS and MMS Maintenance Feb `4`, `2026` `20:00` - Feb `5`, `2026` `00:00` PST

Twilio is conducting a planned maintenance from 04 February 2026 at 20:00 PST until 05 February 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Jan 09, 2026 - 11:27 PST

Mexico SMS Carrier Maintenance - AT&T Feb `4`, `2026` `22:00` - Feb `5`, `2026` `04:00` PST

The AT&T network in Mexico is conducting a planned maintenance from 04 February 2026 at 22:00 PST until 05 February 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to AT&T Mexico handsets.
Posted on Jan 28, 2026 - 01:23 PST

Germany Account Security Carrier Partner Maintenance - T-Mobile Feb `4`, `2026` `23:00` - Feb `5`, `2026` `01:00` PST

Our carrier partner T-Mobile Germany is conducting a planned maintenance from 04 February 2026 at 23:00 PST until 05 February 2026 at 01:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile Germany customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Posted on Jan 30, 2026 - 05:12 PST

United States MMS Carrier Partner Maintenance Feb `5`, `2026` `01:00`-`03:00` PST

Our MMS carrier partner in the United States is conducting a planned maintenance from 05 February 2026 at 01:00 PST until 05 February 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.
Posted on Jan 22, 2026 - 11:51 PST

Multiple Destination Voice Carrier Partner Maintenance Feb `5`, `2026` `03:00`-`04:00` PST

Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 05 February 2026 at 03:00 PST until 05 February 2026 at 04:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia and New Zealand phone numbers.
Posted on Jan 30, 2026 - 18:03 PST

Russia SMS Carrier Maintenance - Gazprombank Mobile Feb `5`, `2026` `12:00`-`13:00` PST

The Gazprombank Mobile network in Russia is conducting a planned maintenance from 05 February 2026 at 12:00 PST until 05 February 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.
Posted on Feb 03, 2026 - 03:59 PST

Philippines Voice Carrier Partner Maintenance Feb `6`, `2026` `11:00`-`12:00` PST

Our Voice carrier partner in the Philippines is conducting a planned maintenance from 06 February 2026 at 11:00 PST until 06 February 2026 at 12:00 PST. During the maintenance window, there could be Intermittent delays to Twilio Philippines phone numbers.
Posted on Jan 30, 2026 - 02:04 PST

Russia SMS Carrier Maintenance - Beeline Feb `6`, `2026` `12:00`-`20:00` PST

The Beeline network in Russia is conducting a planned maintenance from 06 February 2026 at 12:00 PST until 06 February 2026 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Posted on Jan 16, 2026 - 06:02 PST

Planned Maintenance for Flex Insights Historical Reporting Feb `7`, `2026` `01:00`-`03:00` PST

The Flex Insights Historical Reporting Team is conducting planned maintenance on Saturday, February 7th, 2026, at 01:00 AM Pacific Standard Time. The maintenance window is planned to take up to 2 hours. During the maintenance window, Flex Insights Historical Dashboards will be unavailable.
Posted on Feb 03, 2026 - 00:34 PST

United Kingdom Account Security Carrier Partner Maintenance - EE Feb `9`, `2026` `06:00`-`22:40` PST

Our carrier partner EE United Kingdom is conducting a planned maintenance from 09 February 2026 at 06:00 PST until 09 February 2026 at 22:40 PST. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Legacy Identity MatchAndAttributes, Lookup SIM Swap, Lookup Identity Match, Verify Silent Network Auth
Posted on Feb 03, 2026 - 02:56 PST

Germany Account Security Carrier Partner Maintenance - T-Mobile Feb `9`, `2026` `14:59`-`23:00` PST

Our carrier partner T-Mobile Germany is conducting a planned maintenance from 09 February 2026 at 14:59 PST until 09 February 2026 at 23:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile Germany customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Posted on Feb 02, 2026 - 07:58 PST

US SMS Carrier Maintenance - Small US Carriers Feb `10`, `2026` `02:00`-`04:00` PST

A subset of small networks in the US are conducting a planned maintenance from 10 February 2026 at 02:00 PST until 10 February 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via long codes, long codes, short codes and toll free numbers.
Posted on Jan 29, 2026 - 14:43 PST

Qatar SMS Carrier Maintenance - Vodafone Feb `10`, `2026` `15:30`-`15:45` PST

The Vodafone network in Qatar is conducting a planned maintenance from 10 February 2026 at 15:30 PST until 10 February 2026 at 15:45 PST. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.
Posted on Jan 15, 2026 - 06:26 PST

United States and Canada Twilio SMS and MMS Maintenance Feb `11`, `2026` `20:00` - Feb `12`, `2026` `00:00` PST

Twilio is conducting a planned maintenance from 11 February 2026 at 20:00 PST until 12 February 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Jan 09, 2026 - 11:28 PST

United States SMS Carrier Maintenance - AT&T Feb `12`, `2026` `07:00`-`08:00` PST

The AT&T network in the United States is conducting a planned maintenance from 12 February 2026 at 07:00 PST until 12 February 2026 at 08:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets.
Posted on Jan 30, 2026 - 05:33 PST

Japan SMS Carrier Maintenance - KDDI Feb `18`, `2026` `11:00`-`12:00` PST

The KDDI network in Japan is conducting a planned maintenance from 18 February 2026 at 11:00 PST until 18 February 2026 at 12:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to KDDI Japan handsets.
Posted on Jan 29, 2026 - 11:29 PST

United States and Canada Twilio SMS and MMS Maintenance Feb `18`, `2026` `20:00` - Feb `19`, `2026` `00:00` PST

Twilio is conducting a planned maintenance from 18 February 2026 at 20:00 PST until 19 February 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Jan 09, 2026 - 11:28 PST

Singapore Voice Carrier Partner Maintenance Feb `25`, `2026` `09:00`-`13:00` PST

Our Voice carrier partner in Singapore is conducting a planned maintenance from 25 February 2026 at 09:00 PST until 25 February 2026 at 13:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from Twilio Singapore phone numbers.
Posted on Jan 26, 2026 - 01:48 PST

United States and Canada Twilio SMS and MMS Maintenance Feb `25`, `2026` `20:00` - Feb `26`, `2026` `00:00` PST

Twilio is conducting a planned maintenance from 25 February 2026 at 20:00 PST until 26 February 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Jan 09, 2026 - 11:28 PST

Twilio Voice Maintenance Feb `27`, `2026` `22:00` - Feb `28`, `2026` `05:30` PST

Twilio will conduct a planned maintenance from 27 February 2026 at 22:00 PST until 28 February 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent impact on calls to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Jan 26, 2026 - 16:19 PST

Twilio Messaging Maintenance Feb `27`, `2026` `22:00` - Feb `28`, `2026` `05:30` PST

Twilio will conduct a planned maintenance from 27 February 2026 at 22:00 PST until 28 February 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent message delivery failures and delivery delays to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Jan 26, 2026 - 16:54 PST

Twilio Interconnect Maintenance Feb `27`, `2026` `22:00` - Feb `28`, `2026` `05:30` PST

Twilio will conduct a planned maintenance from 27 February 2026 at 22:00 PST until 28 February 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent impact on Interconnect services to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Jan 26, 2026 - 17:02 PST

Twilio Messaging Maintenance Feb `28`, `2026` `22:00` - Mar `1`, `2026` `05:30` PST

Twilio will conduct a planned maintenance from 28 February 2026 at 22:00 PST until 01 March 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent message delivery failures and delivery delays to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Jan 26, 2026 - 16:57 PST

Twilio Voice Maintenance Feb `28`, `2026` `22:00` - Mar `1`, `2026` `05:30` PST

Twilio will conduct a planned maintenance from 28 February 2026 at 22:00 PST until 01 March 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent impact on calls to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Jan 26, 2026 - 16:25 PST

Twilio Interconnect Maintenance Feb `28`, `2026` `22:00` - Mar `1`, `2026` `05:30` PST

Twilio will conduct a planned maintenance from 28 February 2026 at 22:00 PST until 01 March 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent impact on Interconnect services to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Jan 26, 2026 - 17:03 PST

Twilio Interconnect Maintenance Mar `2`, `2026` `22:00` - Mar `3`, `2026` `05:30` PST

Twilio will conduct a planned maintenance from 02 March 2026 at 22:00 PST until 03 March 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent impact on Interconnect services to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Jan 26, 2026 - 17:05 PST

Twilio Voice Maintenance Mar `2`, `2026` `22:00` - Mar `3`, `2026` `05:30` PST

Twilio will conduct a planned maintenance from 02 March 2026 at 22:00 PST until 03 March 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent impact on calls to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Jan 26, 2026 - 16:28 PST

Twilio Messaging Maintenance Mar `2`, `2026` `22:00` - Mar `3`, `2026` `05:30` PST

Twilio will conduct a planned maintenance from 02 March 2026 at 22:00 PST until 03 March 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent message delivery failures and delivery delays to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Jan 26, 2026 - 17:00 PST

Past Incidents

Feb 4, 2026

Console WhatsApp Edit Senders Page Error

Resolved - WhatsApp senders within the Console issue has been resolved and this service is operating normally at this time.
Feb 4, 12:38 PST

Monitoring - We are observing recovery in users unable to edit WhatsApp senders within the Console. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Feb 4, 12:02 PST

Identified - The issue causing users unable to edit WhatsApp senders within the Console. has been identified. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 11:31 PST

Investigating - We are investigating an error with users unable to edit WhatsApp senders within the Console. We expect to provide another update in 1 hour or as soon as more information becomes available
Feb 4, 10:36 PST

SMS Delivery Delays and Failures to and from Play network in Poland

Resolved - We are no longer experiencing SMS delivery delays & failures to & from Play network in Poland. This incident has been resolved.
Feb 4, 11:19 PST

Monitoring - We are observing recovery in SMS delivery delays & failures to & from Play network in Poland. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 09:26 PST

Update - We continue to experience SMS delivery delays & failures to & from Play network in Poland. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Feb 4, 06:35 PST

Update - We continue to experience SMS delivery delays & failures to & from Play network in Poland. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 04:36 PST

Investigating - We are experiencing SMS delivery delays & failures to & from Play network in Poland. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 4, 03:39 PST

SMS Delivery Delays to Multiple networks in Italy

Resolved - We are no longer experiencing SMS delivery delays to multiple networks in Italy. This incident has been resolved.
Feb 4, 11:18 PST

Monitoring - We are observing recovery in SMS delivery delays to multiple networks in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 09:24 PST

Update - We continue to experience SMS delivery delays to multiple networks in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Feb 4, 06:41 PST

Update - We continue to experience SMS delivery delays to multiple networks in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 4, 02:42 PST

Update - We continue to experience SMS delivery delays to multiple networks in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 00:49 PST

Investigating - We are experiencing SMS Delivery Delays to Multiple networks in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 Hour or as soon as more information becomes available.
Feb 3, 23:59 PST

SMS Delivery Delays to Multiple Networks in United States via Subset of Shortcodes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in United States via subset of shortcodes. This incident has been resolved.
Feb 4, 11:06 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in United States via subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 09:20 PST

Update - We continue to experience SMS delivery delays when sending messages to multiple networks in United States via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 07:21 PST

Investigating - We are experiencing SMS delivery delays when sending messages to multiple networks in United States via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 4, 06:24 PST

SMS Delivery Failures to a Subset of Phone Numbers in Israel

Resolved - We are no longer experiencing SMS delivery failures to a subset of phone numbers in Israel. This incident has been resolved.
Feb 4, 07:55 PST

Monitoring - We are observing successful SMS delivery to phone numbers in Israel. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 06:06 PST

Update - We continue to experience SMS delivery failures to a subset of phone numbers in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Feb 4, 04:18 PST

Update - We continue to experience SMS delivery failures to a subset of phone numbers in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 02:29 PST

Investigating - We are experiencing SMS delivery failures to a subset of phone numbers in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 4, 01:35 PST

SMS Delivery Delays to Mobitel Network in Sri Lanka

Resolved - We are no longer experiencing SMS delivery delays to Mobitel network in Sri Lanka. This incident has been resolved.
Feb 4, 07:53 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Mobitel network in Sri Lanka. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 06:00 PST

Update - We continue to experience SMS delivery delays to Mobitel network in Sri Lanka. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 4, 04:40 PST

Update - We continue to experience SMS delivery delays to Mobitel network in Sri Lanka. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 02:44 PST

Investigating - We are experiencing SMS delivery delays to Mobitel network in Sri Lanka. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 4, 01:47 PST

Increased 500 Errors for Voice Calls and Conference APIs

Resolved - We are no longer experiencing increased 500 errors affecting the Twilio Calls and Conference APIs. This incident has been resolved.
Feb 4, 06:13 PST

Monitoring - Twilio Calls and Conference APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Feb 4, 05:55 PST

Update - We are aware of increased 500 errors affecting the Twilio Calls and Conference APIs. Customers may experience failures when using the Calls or Conference APIs. Our team is actively investigating the root cause and has escalated this to our platform engineering team. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 04:51 PST

Update - We are investigating an issue with increased 500 errors for Voice Conference Participants API. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 4, 04:00 PST

Investigating - Our monitoring systems have detected a potential issue with Voice Conference. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 4, 03:52 PST

SMS Delivery Delays and Failures to Multiple Networks in the US via Subset of Short Codes

Resolved - We are no longer experiencing SMS delivery failures & delays to multiple networks in the US via subset of Short Codes. This incident has been resolved.
Feb 4, 05:39 PST

Monitoring - We are observing recovery in SMS delivery failures & delays to multiple networks in the US via subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 03:42 PST

Investigating - We are experiencing SMS delivery failures & delays to multiple networks in the US via subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 4, 02:50 PST

On Call Engineers are Investigating an issue with Voice

Resolved - We have fully investigated the issue with Voice triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Feb 4, 01:20 PST

Investigating - Our monitoring systems have detected a potential issue with Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 3, 11:35 PST

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Feb 4, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 21:00 PST

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 03 February 2026 at 21:00 PST until 04 February 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Jan 30, 13:27 PST

Feb 3, 2026

Issue Accessing WhatsApp Sender Configuration

Resolved - Access issues to the WhatsApp sender configuration page in the Twilio Console have been resolved, and the service is operating normally at this time.
Feb 3, 22:07 PST

Identified - We have identified the issue and are actively working on the fix where customers are unable to access the WhatsApp sender configuration page in the Twilio Console. Affected users may encounter an error message stating, "Something went wrong. An internal server error has occurred. We are unable to handle this request at the moment. Try again later."

We will provide updates in 4 hours or as soon as more information becomes available.
Feb 3, 21:50 PST

Update - We are currently investigating an issue where some customers are unable to access the WhatsApp sender configuration page in the Twilio Console. Affected users may encounter an error message stating, "Something went wrong. An internal server error has occurred. We are unable to handle this request at the moment. Try again later."

Our engineering teams has been engaged and are actively investigating. We will provide updates in 2 hours or as soon as more information becomes available.
Feb 3, 19:50 PST

Investigating - We are currently investigating an issue where some customers are unable to access the WhatsApp sender configuration page in the Twilio Console. Affected users may encounter an error message stating, "Something went wrong. An internal server error has occurred. We are unable to handle this request at the moment. Try again later."

Our engineering teams has been engaged and are actively investigating. We will provide updates in 1 hour or as soon as more information becomes available.
Feb 3, 18:53 PST

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Feb 3, 20:45 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 13:15 PST

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 03 February 2026 at 13:15 PST until 03 February 2026 at 20:45 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Legacy Identity MatchAndAttributes, Lookup Identity Match

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 3, 07:11 PST

Russia SMS Carrier Maintenance - MTS

Completed - The scheduled maintenance has been completed.
Feb 3, 20:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 19:00 PST

Scheduled - The MTS network in Russia is conducting a planned maintenance from 03 February 2026 at 19:00 PST until 03 February 2026 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 3, 06:47 PST

Kazakhstan SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Feb 3, 16:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 13:01 PST

Scheduled - The Tele2 network in Kazakhstan is conducting a planned maintenance from 03 February 2026 at 13:00 PST until 03 February 2026 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 3, 06:15 PST

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Feb 3, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 13:14 PST

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 03 February 2026 at 12:00 PST until 03 February 2026 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 3, 13:11 PST

Malaysia SMS Carrier Maintenance - Celcom

Completed - The scheduled maintenance has been completed.
Feb 3, 13:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 09:00 PST

Scheduled - The Celcom network in Malaysia is conducting a planned maintenance from 03 February 2026 at 09:00 PST until 03 February 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Celcom Malaysia handsets.
Jan 21, 06:59 PST

SMS Delivery Delays and Failures to Drillisch 1&1 in Germany

Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Drillisch 1&1 in Germany. This incident has been resolved.
Feb 3, 11:09 PST

Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Drillisch 1&1 in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 3, 09:15 PST

Update - We continue to experience SMS delivery delays and failures when sending messages to Drillisch 1&1 in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 3, 07:34 PST

Investigating - We are experiencing SMS delivery delays and failures when sending messages to Drillisch 1&1 in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 3, 06:35 PST

SMS Delivery Delays to MTN Network in Rwanda

Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN network in Rwanda. This incident has been resolved.
Feb 3, 11:05 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN network in Rwanda. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 3, 09:12 PST

Investigating - We are experiencing SMS delivery delays when sending messages to MTN network in Rwanda. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 3, 08:13 PST

Programmable Messaging APIs Affected

Resolved - Twilio Programmable Messaging APIs was degraded for 2 minutes between 09:59 and 10:01 Pacific Time and then again between 10:27 and 10:29 Pacific Time on 02/03/2026. During this period of time customers may have experienced high error rate connecting to Twilio's messaging APIs. The issue has now been resolved.
Feb 3, 10:58 PST

SMS Delivery Failures for a subset of Short Codes to Fibernetics Network in Canada

Resolved - We are no longer experiencing SMS delivery Fibernotics network in Canada. This incident has been resolved.
Feb 3, 09:31 PST

Monitoring - We are observing successful SMS delivery Fibernotics network in Canada. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 3, 07:42 PST

Update - We are continuing to investigate this issue.
Feb 3, 00:11 PST

Update - We continue experiencing SMS delivery failures for a subset of Short Codes to Fibernetics network in Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Feb 2, 23:59 PST

Update - We continue experiencing SMS delivery failures for a subset of Short Codes to Fibernetics network in Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Feb 2, 15:59 PST

Update - We continue experiencing SMS delivery failures for a subset of Short Codes to Fibernetics network in Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Feb 2, 12:04 PST

Update - We continue experiencing SMS delivery failures to Fibernotics network in Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 2, 09:51 PST

Investigating - We are experiencing SMS delivery failures to Fibernotics network in Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 2, 08:51 PST

Multiple Destination SMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Feb 3, 04:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 22:01 PST

Scheduled - The AT&T network in the United States and Canada is conducting an emergency maintenance from 02 February 2026 at 22:00 PST until 03 February 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States and Canada handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 2, 19:27 PST

US MMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Feb 3, 04:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 02:01 PST

Scheduled - A subset of small networks in the US are conducting a planned maintenance from 03 February 2026 at 02:00 PST until 03 February 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to small US carriers handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 2, 06:12 PST

Twilio Messaging in IE1 Affected

Resolved - Twilio Messaging in IE1 was degraded for 5 minutes between 3 February 2026 09:35 AM UTC and 09:40 AM UTC. During this period of time customers may have experienced delays in message status updates for certain messages in the IE1 region. The issue has now been resolved.
Feb 3, 02:18 PST

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Feb 3, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 22:00 PST

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 02 February 2026 at 22:00 PST until 03 February 2026 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Jan 29, 14:33 PST

Feb 2, 2026

On Call Engineers Are Investigating an Issue Related to Voice Failures Due to Call Summary Attributes

Resolved - The issue affecting Voice failures has been resolved, and the service is functioning normally at this time.
Feb 2, 21:52 PST

Investigating - Our monitoring systems have detected a potential issue with the Voice product. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 2, 15:13 PST

SMS Delivery Delay to GrameenPhone Network in Bangladesh

Resolved - We are no longer experiencing delivery report delays when sending messages to GrameenPhone Network in Bangladesh. This incident has been resolved.
Feb 2, 18:07 PST

Update - We are still observing recovery in SMS delivery delays when sending messages to GrameenPhone Network in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 2, 17:57 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to GrameenPhone Network in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 2, 15:58 PST

Investigating - We are experiencing SMS delivery delays when sending messages to GrameenPhone Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 2, 15:01 PST

Russia SMS Carrier Maintenance - Tattelecom

Completed - The scheduled maintenance has been completed.
Feb 2, 17:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 13:00 PST

Scheduled - The Tattelecom network in Russia is conducting a planned maintenance from 02 February 2026 at 13:00 PST until 02 February 2026 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tattelecom Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 2, 04:56 PST

SMS Delivery Delays to Multiple Networks From a Subset of Alphanumeric Sender ID in France

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks From a Subset of Alphanumeric Sender ID in France. This incident has been resolved.
Feb 2, 13:13 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Networks From a Subset of Alphanumeric Sender ID in France. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 2, 11:34 PST

Update - We continue experiencing SMS delivery delays when sending messages to Multiple Networks From a Subset of Alphanumeric Sender ID in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 2, 10:38 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Multiple Networks From a Subset of Alphanumeric Sender ID in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 2, 09:38 PST

AccSec US T-Mobile API Issue

Resolved - The issue affecting i T-Mobile US API, impacting Account Security Services, causing errors—Invalid MSISDN / No Data Found For Provided MSISDN has been resolved, and the service is functioning normally at this time.
Feb 2, 13:06 PST

Monitoring - We are observing recovery in the issue with T-Mobile US API, impacting Account Security Services, causing errors—Invalid MSISDN / No Data Found For Provided MSISDN. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 2, 11:32 PST

Update - We continue experiencing an issue with the T-Mobile US API, impacting Account Security Services, causing errors—Invalid MSISDN / No Data Found For Provided MSISDN. Our engineering team is actively working to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Feb 2, 09:23 PST

Update - We are experiencing an issue with the T-Mobile US API, impacting Account Security Services, causing errors—Invalid MSISDN / No Data Found For Provided MSISDN. Our engineering team is actively working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Feb 2, 05:23 PST

Update - We are experiencing an issue with the T-Mobile US API, impacting Account Security Services, causing errors—Invalid MSISDN / No Data Found For Provided MSISDN. Our engineering team is actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 2, 03:50 PST

Investigating - We are experiencing an issue with the T-Mobile US API, impacting Account Security Services, causing errors—Invalid MSISDN / No Data Found For Provided MSISDN. Our engineering team is actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 2, 02:51 PST

On Call Engineers are Investigating an issue with the Voice product

Resolved - We have fully investigated the Voice issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Feb 2, 11:55 PST

Investigating - Our monitoring systems have detected a potential issue with the Voice product Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 2, 11:40 PST

SMS Delivery Delays to Claro in Brazil via Subset of Longcodes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro in Brazil via Subset of Longcodes. This incident has been resolved.
Feb 2, 09:27 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro in Brazil via Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 2, 07:27 PST

Update - We continue to experience SMS delivery delays when sending messages to Claro in Brazil via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 2, 07:03 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Claro in Brazil via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 2, 06:03 PST

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Feb 2, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 22:00 PST

Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 01 February 2026 at 22:00 PST until 02 February 2026 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
Jan 29, 21:00 PST

Feb 1, 2026

SMS Delivery Failures to Tigo in Bolivia (Plurinational State of) & Cambodia

Resolved - We are no longer experiencing SMS delivery failures to Tigo in Bolivia (Plurinational State of). This incident has been resolved.
Feb 1, 23:35 PST

Monitoring - We are observing recovery in SMS delivery failures to Tigo in Bolivia (Plurinational State of). We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 1, 22:47 PST

Update - We continue to experience SMS delivery failures to Tigo in Bolivia (Plurinational State of). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Feb 1, 01:32 PST

Update - We continue to experience SMS delivery failures to Tigo in Bolivia (Plurinational State of). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Jan 31, 09:42 PST

Update - We continuing to experience SMS delivery failures to Tigo in Bolivia (Plurinational State of). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jan 31, 01:45 PST

Update - We continuing to experience SMS delivery failures to Tigo in Bolivia (Plurinational State of). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 30, 21:47 PST

Update - We continuing to experience SMS delivery failures to Tigo in Bolivia (Plurinational State of). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 30, 19:50 PST

Investigating - We are experiencing SMS delivery failures to Tigo in Bolivia (Plurinational State of). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 30, 18:51 PST

SMS Delivery Failures to Tele2 Network in Russia

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Tele2 Network in Russia. This incident has been resolved.
Feb 1, 18:03 PST

Monitoring - We are observing successful SMS delivery to Tele2 Network in Russia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 1, 17:19 PST

Update - We continue to experience SMS delivery failures to Tele2 Network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 1, 16:35 PST

Investigating - We are experiencing SMS delivery failures to Tele2 Network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 1, 15:24 PST

MMS Delivery Delays From And To Multiple Networks in United States of America Via A Subset Of Twilio Shortcodes

Resolved - We are no longer experiencing MMS delivery delays when sending messages to and from Multiple Networks in the United States of America. This incident has been resolved.
Feb 1, 00:39 PST

Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to and from Multiple Networks in the United States of America. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 31, 22:05 PST

Update - We continue experiencing MMS delivery delays when sending messages to and from Multiple Networks in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 31, 19:52 PST

Update - We are continuing to investigate this issue.
Jan 31, 18:06 PST

Update - We continue experiencing MMS delivery delays when sending messages to and from Multiple Networks in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 31, 18:00 PST

Investigating - We are experiencing MMS delivery delays when sending messages to and from Multiple Networks in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 31, 17:00 PST

Jan 31, 2026

Zimbabwe SMS Carrier Maintenance - Econet Wireless

Completed - The scheduled maintenance has been completed.
Jan 31, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 13:00 PST

Scheduled - The Econet Wireless network in Zimbabwe is conducting a planned maintenance from 31 January 2026 at 13:00 PST until 31 January 2026 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Econet Wireless Zimbabwe handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jan 30, 23:46 PST

SMS Delivery Delays To Vala Network in Kosovo

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vala Network in Kosovo. This incident has been resolved.
Jan 31, 17:12 PST

Update - We are observing recovery in SMS delivery delays when sending messages to the Vala Network in Kosovo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 31, 15:09 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Vala Network in Kosovo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 Minutes or as soon as more information becomes available.
Jan 31, 14:39 PST

Update - We continue experiencing SMS delivery delays to the Vala Network in Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 31, 12:23 PST

Update - We are continuing to experience SMS delivery delays to Vala Network in Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jan 30, 20:23 PST

Update - We are continuing to experience SMS delivery delays to Vala Network in Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jan 30, 12:31 PST

Update - We are continuing to experience SMS delivery delays to Vala Network in Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 30, 08:31 PST

Update - We are still experiencing SMS delivery delays to Vala Network in Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 30, 06:34 PST

Investigating - We are experiencing SMS delivery delays to the Vala network in Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 30, 05:39 PST

SMS Delivery Delays to Telefonica in Costa Rica

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica in Costa Rica. This incident has been resolved.
Jan 31, 08:10 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica in Costa Rica. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 31, 06:12 PST

Update - We continue to experience SMS delivery delays when sending messages to Telefonica in Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 31, 04:20 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica in Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 31, 03:30 PST

Jan 30, 2026

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Jan 30, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 14:00 PST

Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 30 January 2026 at 14:00 PST until 30 January 2026 at 22:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Jan 23, 15:04 PST

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Jan 30, 20:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 12:01 PST

Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 30 January 2026 at 12:00 PST until 30 January 2026 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Jan 20, 00:39 PST

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Jan 30, 20:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 12:00 PST

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 30 January 2026 at 12:00 PST until 30 January 2026 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Jan 19, 07:07 PST

SMS Delivery Delays to Google Voice Network in United States of America via a Subset of Short Codes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Google Voice in the United States of America via a subset of short codes. This incident has been resolved.
Jan 30, 19:50 PST

Update - We are still observing recovery in SMS delivery delays when sending messages to Google Voice in the United States of America via a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 30, 15:58 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Google Voice in the United States of America via a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 30, 13:56 PST

Update - We are experiencing SMS delivery delays when sending messages to Google Voice in the United States of America via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 30, 12:56 PST

Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays when sending from a subset of short codes to Google Voice in the United States of America. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 30, 12:49 PST

Outbound Call Failure To Lycamobile In UK from a Subset Of Twilio Numbers

Resolved - The issue affecting outbound calls to Lycamobile in UK from a subset of Twilio numbers has been resolved, and the service is functioning normally at this time.
Jan 30, 15:51 PST

Monitoring - We have started seeing recovery for outbound calls to Lycamobile in UK from a subset of Twilio numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 30, 13:53 PST

Update - We are continuing to investigate the issue with outbound calls to Lycamobile in UK from a subset of Twilio numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 30, 10:11 PST

Update - We continue to observe an issue with outbound calls to Lycamobile in UK from a subset of Twilio numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 30, 08:12 PST

Update - We are observing an issue with outbound calls to Lycamobile in UK from a subset of Twilio numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 30, 07:20 PST

Investigating - Our monitoring systems have detected a potential issue with Call Failure To Lycamobile In UK from a Subset Of Twilio Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 30, 07:11 PST

SMS Delivery Delays to TIGO Network in Guatemala

Resolved - We are no longer experiencing SMS Delivery Delays to TIGO Network in Guatemala. This incident has been resolved.
Jan 30, 11:31 PST

Update - We continue to observe recovery in SMS Delivery Delays to TIGO Network in Guatemala. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 30, 10:50 PST

Monitoring - We are observing recovery in SMS Delivery Delays to TIGO Network in Guatemala.. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Jan 30, 10:23 PST

Investigating - We are experiencing SMS Delivery Delays to TIGO Network in Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 30, 09:31 PST

Delay in Transcription Completion

Resolved - Conversational Intelligence transcription latencies has been resolved and it is operating normally at this time.
Jan 30, 09:43 PST

Update - We are continuing to see recovery in the Conversational Intelligence transcription latencies, and will continue to monitor the issue. We'll provide another update in 2 hours or as soon as more information becomes available.
Jan 30, 09:15 PST

Monitoring - We are seeing recovery in the Conversational Intelligence transcription latencies, and will continue to monitor the issue. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jan 30, 08:46 PST

Update - We are observing that some customers are experiencing delays in the completion of their transcripts generated by Conversational Intelligence. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 30, 08:03 PST

Investigating - Our monitoring systems have detected a potential issue with processing voice calls and recordings with conversational intelligence, this may experience delay in results being available. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 30, 07:58 PST

SMS Delivery Delays to Lycamobile Ltd in Netherlands

Resolved - We are no longer experiencing SMS Delivery Delays to Lycamobile Ltd in Netherlands. This incident has been resolved.
Jan 30, 08:40 PST

Update - We keep observing recovery in SMS Delivery Delays to Lycamobile Ltd in Netherlands. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 30, 06:56 PST

Monitoring - We are observing recovery in SMS Delivery Delays to Lycamobile Ltd in Netherlands. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Jan 30, 06:24 PST

Update - We continue to experience SMS delivery delays when sending messages to Lycamobile Ltd in the Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 30, 02:25 PST

Update - We continue to experience SMS delivery delays when sending messages to Lycamobile Ltd in the Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 30, 00:25 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Lycamobile Ltd in Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 29, 23:25 PST

DIP Returns Incorrect MNP Data For Some Numbers in France

Resolved - Twilio Messaging APIs was degraded between 10/31/2024 and 01/30/2026. During this period of time customers may have experienced SMS and MMS delivery problems to a small subset of ported mobile numbers in France. The issue has now been resolved
Jan 30, 07:26 PST

Customers Unable to Proceed Past Address Page in Upgrade Flow

Resolved - The issue preventing customers from proceeding past the address page in the upgrade flow has been resolved, and the console is now operating normally.
Jan 30, 06:47 PST

Monitoring - Customers who were previously unable to proceed past the address page in the upgrade flow are now able to do so. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jan 30, 06:34 PST

Update - We are still experiencing an issue where customers are experiencing failures when entering their address during the account upgrade flow. This may prevent some users from successfully completing the upgrade process. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 30, 06:30 PST

Update - We continue to experience an issue where customers are experiencing failures when entering their address during the account upgrade flow. This may prevent some users from successfully completing the upgrade process. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 30, 04:41 PST

Investigating - We are experiencing an issue where customers are experiencing failures when entering their business address during the account upgrade flow. This may prevent some users from successfully completing the upgrade process. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 30, 03:41 PST

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Jan 30, 04:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 22:00 PST

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 29 January 2026 at 22:00 PST until 30 January 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Jan 28, 15:08 PST

Canada Account Security Service Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jan 30, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 23:00 PST

Scheduled - Our service partner is conducting an emergency maintenance from 29 January 2026 at 23:00 PST until 30 January 2026 at 03:00 PST. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Bell Canada, Rogers Canada.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jan 29, 11:28 PST

Jan 29, 2026

SMS Delivery Delays to NetOne Zimbabwe

Resolved - We are no longer experiencing SMS delivery delays when sending messages to NetOne Zimbabwe. This incident has been resolved.
Jan 29, 22:54 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to NetOne Zimbabwe. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 29, 21:05 PST

Update - We still experiencing SMS delivery delays when sending messages to NetOne Zimbabwe. Our engineers keep working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 29, 17:43 PST

Update - We continuing experiencing SMS delivery delays when sending messages to NetOne Zimbabwe. Our engineers keep working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 29, 16:06 PST

Investigating - We are experiencing SMS delivery delays when sending messages to NetOne Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 29, 15:11 PST

Twilio Flex insights database upgrade - Maintenance

Completed - The scheduled maintenance has been completed.
Jan 29, 22:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 20:30 PST

Scheduled - We’re conducting a planned maintenance in US1 between 8:30 PM and 10:30 PM Pacific Time on 01/29/2026. During the maintenance window, customers may experience the below issue:
-Flex Realtime stats APIs may return 5xx errors for up to 5 minutes.
-Flex Realtime stats APIs might return bloated data `completed` metrics due to database maintenance.
Jan 22, 05:26 PST

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Jan 29, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 21:00 PST

Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 29 January 2026 at 21:00 PST until 29 January 2026 at 22:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Jan 23, 05:11 PST

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Jan 29, 20:40 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 14:20 PST

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 29 January 2026 at 14:20 PST until 29 January 2026 at 20:40 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
Jan 27, 01:20 PST

SMS Delivery Delays From Mexico Network Subscribers to Subset of Twilio Short Codes

Resolved - We are no longer experiencing SMS Delivery Delays From Mexico Network Subscribers to Subset of Twilio Short Codes. This incident has been resolved.
Jan 29, 18:43 PST

Monitoring - We are observing recovery in SMS Delivery Delays From Mexico Network Subscribers to Subset of Twilio Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 29, 16:54 PST

Investigating - We are experiencing SMS Delivery Delays From Mexico Network Subscribers to Subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 29, 15:57 PST

Emergency Number Provisioning Failing Intermittently Due to Configuration Lookup Returning No Results

Resolved - Emergency Number Provisioning is now operating normally.
Jan 29, 16:34 PST

Monitoring - Emergency Number Provisioning is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jan 29, 16:10 PST

Update - We continue investigating an intermittent issue: when the customer attempts to register an emergency address to a phone number, the registration fails and the number remains in an unregistered status. The customer may also see 'Could not add Emergency Address Please try again later ' error. We will provide another update in 16 hours or as soon as more information becomes available.
Jan 29, 00:57 PST

Update - We continue investigating an intermittent issue:when the customer attempts to register an emergency address to a phone number the registration fails and the number remains in an unregistered status. Customer may also see Could not add Emergency Address Please try again later error. We will provide another update in 8 hours or as soon as more information becomes available.
Jan 28, 16:57 PST

Update - We continue investigating an intermittent issue when the customer attempts to register an emergency address to a phone number the registration fails and the number remains in an unregistered status. Customer may also see Could not add Emergency Address Please try again later error. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 28, 12:59 PST

Update - We continue investigating an intermittent issue when the customer attempts to register an emergency address to a phone number the registration fails and the number remains in an unregistered status. Customer may also see Could not add Emergency Address Please try again later error. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 28, 10:59 PST

Update - Intermittent issue when the customer attempts to register an emergency address to a phone number the registration fails and the number remains in an unregistered status. Customer may also see Could not add Emergency Address Please try again later error. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 28, 10:01 PST

Investigating - Our monitoring systems have detected a potential issue with emergency number provisioning. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 28, 09:50 PST

Multiple Destination SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jan 29, 14:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 12:30 PST

Scheduled - Our SMS carrier partner in India, Sri Lanka and Venezuela is conducting a planned maintenance from 29 January 2026 at 12:30 PST until 29 January 2026 at 14:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to India, Sri Lanka and Venezuela handsets.
Jan 14, 22:37 PST

Increased Delays in Transcription Completion

Resolved - Transcription delays has been resolved and are operating normally at this time.
Jan 29, 14:29 PST

Monitoring - Transcription completion are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jan 29, 13:58 PST

Update - We are investigating delays in Transcription Completion. We expect to provide another update in 1 Hour or as soon as more information becomes available
Jan 29, 13:40 PST

Update - We are investigating delays in Transcription Completion. We expect to provide another update in 1 Hour or as soon as more information becomes available
Jan 29, 13:38 PST

Investigating - We are investigating delays in Transcription Completion. We expect to provide another update in 1 Hour or as soon as more information becomes available
Jan 29, 13:21 PST

MMS Delivery Delays To T-Mobile Network In United States of America Via A Subset Of Twilio Numbers

Resolved - We are no longer experiencing MMS Delivery Delays To T-Mobile Network In United States of America Via A Subset Of Twilio Numbers. This incident has been resolved.
Jan 29, 11:03 PST

Update - We are actively monitoring the MMS Delivery Delays To T-Mobile Network In United States of America Via A Subset Of Twilio Numbers to ensure a complete recovery. We will provide another update within 2 hours or as soon as more information becomes available.
Jan 29, 09:08 PST

Monitoring - We are observing recovery in MMS Delivery Delays To T-Mobile Network In United States of America Via A Subset Of Twilio Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Jan 29, 08:39 PST

Update - We are still experiencing MMS Delivery Delays To T-Mobile Network In United States of America Via A Subset Of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 29, 06:43 PST

Investigating - We are experiencing MMS Delivery Delays To T-Mobile Network In United States of America Via A Subset Of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 29, 05:44 PST

SMS Delivery Delays To Hot Mobile network in Israel

Resolved - We are no longer experiencing SMS delivery delays to the Hot Mobile network in Israel. This incident has been resolved.
Jan 29, 10:54 PST

Update - We are actively monitoring the SMS delivery delays to the Hot Mobile network in Israel to ensure a complete recovery. We will provide another update within 2 hours or as soon as more information becomes available.
Jan 29, 08:58 PST

Monitoring - We are observing recovery in SMS delivery delays to the Hot Mobile network in Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Jan 29, 08:34 PST

Update - We are still experiencing SMS delivery delays to the Hot Mobile network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 29, 06:38 PST

Investigating - We are experiencing SMS delivery delays to the Hot Mobile network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 29, 05:48 PST

AccSec Enstrem - Canada API Errors - "API error code: 18

Resolved - The issue affecting AccSec Enstrem - Canada API for error code 18 has been resolved, and the service is functioning normally at this time.
Jan 29, 10:47 PST

Update - We are actively monitoring the AccSec Enstrem - Canada API for error code 18 to ensure a complete recovery. We will provide another update within 2 hours or as soon as more information becomes available.
Jan 29, 08:51 PST

Monitoring - We have started seeing recovery for API error code 18 with the AccSec Enstrem - Canada API. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Jan 29, 08:25 PST

Update - We are still experiencing errors with the AccSec Enstrem - Canada API. Affected requests are returning API error code 18. Our engineering team has been alerted and is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 29, 06:29 PST

Investigating - We are currently experiencing errors with the AccSec Canada API, specifically impacting the "A1-BasicIdentityVerification" process. Affected requests are returning API error code 18. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 29, 05:37 PST

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Jan 29, 08:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 08:00 PST

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 29 January 2026 at 08:00 PST until 29 January 2026 at 08:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Jan 21, 07:00 PST

SMS Delivery Delays and Failures to Wind Hellas in Greece

Resolved - We are no longer experiencing SMS Delivery Delays and Failures to Wind Hellas in Greece. This incident has been resolved.
Jan 29, 07:21 PST

Monitoring - We are observing recovery in SMS delivery delays and failures to Wind Hellas in Greece. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 29, 05:40 PST

Investigating - We are experiencing SMS Delivery Delays and Failures to Wind Hellas in Greece. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 29, 05:05 PST

AccSec - T-Mobile API Errors

Resolved - The issue affecting AccSec integration with T-Mobile has been resolved, and the service is functioning normally at this time.
Jan 29, 06:48 PST

Monitoring - We are observing recovery in AccSec integration with T-Mobile, where customers may experience errors when interacting with T-Mobile APIs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 29, 04:54 PST

Update - We continue to experience an issue affecting the AccSec integration with T-Mobile, where customers may experience errors when interacting with T-Mobile APIs. This may impact authentication, security, or other services relying on T-Mobile API connectivity. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 29, 02:54 PST

Investigating - We are experiencing an issue affecting the AccSec integration with T-Mobile, where customers may experience errors when interacting with T-Mobile APIs. This may impact authentication, security, or other services relying on T-Mobile API connectivity. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 29, 01:54 PST

SMS Delivery Delays To Etisalat Network In United Arab Emirates via Subset of Twilio Numbers

Resolved - We are no longer experiencing SMS delivery delays to the Etisalat Network in the United Arab Emirates via a subset of Twilio numbers. This incident has been resolved.
Jan 29, 05:56 PST

Monitoring - We are observing recovery in SMS delivery delays to the Etisalat Network in the United Arab Emirates via a subset of Twilio numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 29, 04:08 PST

Update - We are experiencing SMS delivery delays to the Etisalat Network in the United Arab Emirates via a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 29, 02:09 PST

Investigating - We are experiencing SMS Delivery Delays To Etisalat Network In United Arab Emirates via Subset of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 29, 01:08 PST

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Jan 29, 04:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 02:00 PST

Scheduled - A subset of small networks in the US are conducting a planned maintenance from 29 January 2026 at 02:00 PST until 29 January 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via long codes and short codes.
Jan 23, 14:46 PST

Multiple Destination SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jan 29, 02:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 01:00 PST

Scheduled - Our SMS carrier partner in Ukraine and Mongolia is conducting a planned maintenance from 29 January 2026 at 01:00 PST until 29 January 2026 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to TriMob and Mobicom Ukraine and Mongolia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jan 28, 20:55 PST

SMS Delivery Delays to Jawwal Network in Palestine

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Jawwal Network in Palestine. This incident has been resolved.
Jan 29, 01:17 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Jawwal Network in Palestine. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 28, 23:21 PST

Update - We continue to experience SMS delivery delays when sending messages to Jawwal Network in Palestine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jan 28, 22:00 PST

Update - We continue to experience SMS delivery delays when sending messages to Jawwal Network in Palestine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jan 28, 14:01 PST

Update - We continue to experience SMS delivery delays when sending messages to Jawwal Network in Palestine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 28, 10:03 PST

Update - We keep experiencing SMS delivery delays when sending messages to Jawwal Network in Palestine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 28, 07:58 PST

Update - We are experiencing SMS delivery delays when sending messages to Jawwal Network in Palestine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 28, 07:00 PST

Investigating - Our monitoring systems have detected a potential issue SMS delivery delays to Jawwal Network. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 28, 06:52 PST

Canada Account Security Service Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jan 29, 00:02 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 21:00 PST

Scheduled - Our service partner is conducting a planned maintenance from 28 January 2026 at 21:00 PST until 29 January 2026 at 00:00 PST. During the maintenance window, there could be intermittent API request failures for the following carrier and country: Bell Canada.

Impacted Product: Lookup Identity Match
Jan 27, 15:12 PST

Czech Republic Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jan 29, 00:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 11:00 PST

Scheduled - Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 28 January 2026 at 11:00 PST until 29 January 2026 at 00:00 PST. During the maintenance window, there could be Intermittent delays from and to Twilio Czech Republic phone numbers.
Jan 6, 04:03 PST

United States and Canada Twilio SMS and MMS Maintenance

Completed - The scheduled maintenance has been completed.
Jan 29, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 20:00 PST

Scheduled - Twilio is conducting a planned maintenance from 28 January 2026 at 20:00 PST until 29 January 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Dec 17, 00:32 PST

Jan 28, 2026

Decrease in Delivery Receipts (DLRs) for RCS Messages

Resolved - We are no longer experiencing a decrease in delivery receipts (DLRs) for RCS (Rich Communication Services) messages. This incident has been resolved, and Verify fallback to SMS is now operating as expected.
Jan 28, 22:39 PST

Investigating - We are currently investigating a decrease in delivery receipts (DLRs) for RCS (Rich Communication Services) messages. Our engineering teams are actively working to identify the root cause and restore normal delivery performance as quickly as possible. Customers may experience Verify unable to perform any fallback to SMS.

We will provide another update in 1 hour or as soon as more information becomes available.
Jan 28, 21:59 PST

Spain SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jan 28, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 20:01 PST

Scheduled - Our SMS carrier partner in Spain is conducting a planned maintenance from 28 January 2026 at 20:00 PST until 28 January 2026 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Spain handsets.
Jan 21, 06:12 PST

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Jan 28, 16:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 13:00 PST

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 28 January 2026 at 13:00 PST until 28 January 2026 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Jan 26, 05:26 PST

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Jan 28, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 12:00 PST

Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 12 January 2026 at 12:00 PST until 28 January 2026 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Note, the maintenance will be carried out on each of the following dates and times:

12 January 2026 at 12:00 PST until 12 January 2026 at 16:00 PST

14 January 2026 at 12:00 PST until 14 January 2026 at 16:00 PST

19 January 2026 at 12:00 PST until 19 January 2026 at 16:00 PST

21 January 2026 at 12:00 PST until 21 January 2026 at 16:00 PST

26 January 2026 at 12:00 PST until 26 January 2026 at 16:00 PST

28 January 2026 at 12:00 PST until 28 January 2026 at 16:00 PST
Dec 30, 07:37 PST

SMS Delivery Delays To Digicel Network In Papua New Guinea

Resolved - We are no longer experiencing SMS Delivery Delays To Digicel Network In Papua New Guinea. This incident has been resolved.
Jan 28, 15:15 PST

Monitoring - We are observing recovery in SMS Delivery Delays To Digicel Network In Papua New Guinea. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Jan 28, 14:48 PST

Update - We are continuing to experience SMS delivery delays when sending messages to Digicel network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 28, 14:01 PST

Update - We are still experiencing SMS delivery delays when sending messages to Digicel network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 25, 12:16 PST

Update - We continue to experience SMS delivery delays when sending messages to Digicel network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 23, 11:40 PST

Update - We continue to experience SMS delivery delays when sending messages to Digicel network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jan 22, 19:53 PST

Update - We continue to experience SMS delivery delays when sending messages to Digicel network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jan 22, 11:55 PST

Update - We continue to experience SMS delivery delays when sending messages to Digicel network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 22, 07:57 PST

Update - We are experiencing SMS delivery delays when sending messages to Digicel Network In Papua New Guinea (537-03). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 22, 05:58 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Digicel Network In Papua New Guinea (537-03). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 22, 04:58 PST

Errors for Fetch to Play Files in Parallel for Calls

Resolved - We are no longer experiencing latency in gather speech for customer with multiple nested 'Play' and 'Say'. This incident has been resolved.
Jan 28, 14:21 PST

Monitoring - We are observing recovery in latency in gather speech for customer with multiple nested 'Play' and 'Say'. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 28, 12:39 PST

Update - We are still observing increased latency in gather speech for customer with multiple nested 'Play' and 'Say'. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 28, 12:28 PST

Investigating - We are currently observing increased latency in Gather speech for customer with multiple nested 'Play' and 'Say'
Jan 28, 12:19 PST

Authy Voice Verifications Failures

Resolved - We are no longer experiencing Authy Voice Verifications Failures. This incident has been resolved.
Jan 28, 13:56 PST

Monitoring - Our Engineers have identified and mitigated the problem and we are observing recovery in Authy Voice Verifications Failures. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Jan 28, 13:29 PST

Update - We are continuing to investigate Authy Voice Verification Failures. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 28, 13:28 PST

Investigating - We are experiencing Authy Voice Verification Failures. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 28, 12:37 PST

High Error Rates for Conversations and Programmable Video in IE1

Resolved - "404" errors from Cloudfront for Conversation API calls or increased error rates when trying to connect to Video Rooms has been resolved and programmable video is operating normally at this time.
Jan 28, 12:47 PST

Update - Due to a third party provider, Conversations and Programmable Video were degraded between 7:53 AM to 9:28 AM Pacific Time on 01/28/2026. During this period, customers may have experienced "404" errors from Cloudfront for Conversation API calls or increased error rates when trying to connect to Video Rooms. The issue has been mitigated, but we are continuing to monitor. We'll provide another update in 2 hours or as soon as more information becomes available.
Jan 28, 11:17 PST

Monitoring - Due to a third party provider, Conversations and Programmable Video were degraded between 7:53 AM to 9:28 AM Pacific Time on 01/28/2026. During this period, customers may have experienced "404" errors from Cloudfront for Conversation API calls or increased error rates when trying to connect to Video Rooms. The issue has been mitigated, but we are continuing to monitor. We'll provide another update in 1 hour or as soon as more information becomes available.
Jan 28, 10:20 PST

Multiple Destination Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jan 28, 11:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 03:00 PST

Scheduled - Our Voice carrier partner in New Zealand and Australia is conducting a planned maintenance from 28 January 2026 at 03:00 PST until 28 January 2026 at 11:00 PST. During the maintenance window, there could be Intermittent delays from and to Twilio New Zealand and Australia phone numbers.
Jan 14, 15:01 PST

Sync Platform and Conversations Affected

Resolved - Twilio Sync Platform and Conversations were degraded between 7:53 AM to 9:22 AM Pacific Time on 01/28/2026. During this period of time customers may have experienced delay in webhooks related to sync object mutations (add, delete, edit) and 404 from Cloudfront in IE1 for any public api calls. The issue has now been resolved.
Jan 28, 09:49 PST

Enterprise Insights Debug Events Alerter is Down

Resolved - The incident that may have affected the Alerts for Debug Events has been resolved and is operating normally at this time.
Jan 28, 04:57 PST

Monitoring - We’re seeing recovery and monitoring an incident that may have affected the Alerts for Debug Events. We will provide you with an update within the next 2 hours or as soon as more information becomes available.
Jan 28, 03:42 PST

Investigating - Our monitoring systems have detected a potential issue in Alarms Alerter. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 28, 03:16 PST

SMS Delivery Delays to Entel Network in Chile

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Entel in Chile from a subset of domestic long codes. This incident has been resolved.
Jan 28, 03:58 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Entel in Chile from a subset of domestic long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 28, 02:14 PST

Update - We are continuing to experience SMS delivery delays when sending messages to Entel in Chile from a subset of domestic long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 27, 23:20 PST

Update - We are continuing to experience SMS delivery delays when sending messages to Entel in Chile from a subset of domestic long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 27, 21:25 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Entel in Chile from a subset of domestic long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 27, 20:21 PST

Voice Calls Failures From Multiple Networks to a subset of Twilio Numbers in United Kingdom

Resolved - Voice Calls Failures From Multiple Networks to a subset of Twilio Numbers in United Kingdom has been resolved and is operating normally at this time.
Jan 28, 02:29 PST

Update - We have started seeing recovery for voice calls from multiple networks to a subset of Twilio numbers in the United Kingdom. We will continue to monitor to ensure a full recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 27, 23:54 PST

Monitoring - We have started seeing recovery for voice calls from multiple networks to a subset of Twilio numbers in the United Kingdom. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 27, 22:07 PST

Update - We are continuing to observe voice call failures from multiple networks to a subset of Twilio numbers in the United Kingdom. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 27, 20:00 PST

Update - We are continuing to observe voice call failures from multiple networks to a subset of Twilio numbers in the United Kingdom. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 27, 18:11 PST

Investigating - We are observing one more time Voice Calls Failures From Multiple Networks to a subset of Twilio Numbers in United Kingdom. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 27, 17:16 PST

Monitoring - We have started seeing recovery for Voice Calls Failures From Multiple Networks to a subset of Twilio Numbers in United Kingdom. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 27, 15:31 PST

Investigating - We are observing Voice Calls Failures From Multiple Networks to a subset of Twilio Numbers in United Kingdom. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 27, 14:47 PST

Jan 27, 2026

SMS Delivery Failures To a Subset of Twilio Numbers in Croatia

Resolved - We are no longer experiencing SMS delivery delays when sending messages to a subset of Twilio numbers in Croatia. This incident has been resolved.
Jan 27, 23:42 PST

Monitoring - We are observing recovery in SMS delivery when sending messages to a subset of Twilio numbers in Croatia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 27, 21:40 PST

Update - We are continuing to experience SMS delivery delays when sending messages to a subset of Twilio numbers in Croatia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 27, 19:57 PST

Update - We are continuing to experience SMS delivery delays when sending messages to a subset of Twilio numbers in Croatia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 27, 18:13 PST

Investigating - We are experiencing SMS delivery delays when sending messages to a Subset of Twilio Numbers in Croatia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Jan 27, 17:22 PST

SMS Delivery Delays and Failures to PT Smartfren Telecom in Indonesia

Resolved - We apologise for any confusion. We’ve determined that this incident was reported in error, and no impact was observed.
Jan 27, 23:10 PST

Update - We are continuing to experience SMS delivery delays and failures to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 27, 16:31 PST

Update - We are continuing to experience SMS delivery delays and failures to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jan 27, 00:31 PST

Update - We are continuing to experience SMS delivery delays and failures to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jan 26, 16:32 PST

Update - We continue to experience SMS delivery delays and failures to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available
Jan 26, 08:31 PST

Update - We continue to experience SMS delivery delays and failures to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 26, 04:33 PST

Update - We continue to experience SMS delivery delays and failures to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 26, 02:30 PST

Investigating - We are experiencing SMS delivery delays and failures to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 26, 01:38 PST

SMS and MMS Delivery Delays to GCI Network in United States of America

Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to the GCI network in the United States of America. This incident has been resolved.
Jan 27, 22:50 PST

Monitoring - We are observing recovery in MMS/SMS delivery when sending messages to the GCI network in the United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 27, 21:01 PST

Update - We are experiencing SMS/MMS delivery delays to the GCI network in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 27, 19:06 PST

Investigating - We are experiencing SMS Delivery Delays to GCI Network in United States of America - 311-430. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 27, 18:07 PST

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Jan 27, 20:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 14:15 PST

Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 27 January 2026 at 14:15 PST until 27 January 2026 at 20:00 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Legacy Identity MatchAndAttributes, Lookup Identity Match

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jan 27, 06:34 PST

Russia SMS Carrier Maintenance - MTS

Completed - The scheduled maintenance has been completed.
Jan 27, 20:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 19:00 PST

Scheduled - The MTS network in Russia is conducting a planned maintenance from 27 January 2026 at 19:00 PST until 27 January 2026 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
Jan 26, 05:17 PST

SMS Delivery Report Delays to Telstra in Australia 505-01

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telstra in Australia. This incident has been resolved.
Jan 27, 18:42 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telstra in Australia 505-01. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 27, 16:51 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Telstra in Australia 505-01. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 27, 16:01 PST

Jan 26, 2026

Jan 25, 2026

Jan 24, 2026

Jan 23, 2026

Jan 22, 2026

Jan 21, 2026

No incidents reported.

Related

Scheduled Maintenance

France Voice Carrier Partner Maintenance Feb 4, 2026 13:00-17:00 PST

Russia SMS Carrier Maintenance - Tattelecom Feb 4, 2026 13:00-17:00 PST

United States and Canada Twilio SMS and MMS Maintenance Feb 4, 2026 20:00 - Feb 5, 2026 00:00 PST

Mexico SMS Carrier Maintenance - AT&T Feb 4, 2026 22:00 - Feb 5, 2026 04:00 PST

Germany Account Security Carrier Partner Maintenance - T-Mobile Feb 4, 2026 23:00 - Feb 5, 2026 01:00 PST

United States MMS Carrier Partner Maintenance Feb 5, 2026 01:00-03:00 PST

Multiple Destination Voice Carrier Partner Maintenance Feb 5, 2026 03:00-04:00 PST

Russia SMS Carrier Maintenance - Gazprombank Mobile Feb 5, 2026 12:00-13:00 PST

Philippines Voice Carrier Partner Maintenance Feb 6, 2026 11:00-12:00 PST

Russia SMS Carrier Maintenance - Beeline Feb 6, 2026 12:00-20:00 PST

Planned Maintenance for Flex Insights Historical Reporting Feb 7, 2026 01:00-03:00 PST

United Kingdom Account Security Carrier Partner Maintenance - EE Feb 9, 2026 06:00-22:40 PST

Germany Account Security Carrier Partner Maintenance - T-Mobile Feb 9, 2026 14:59-23:00 PST

US SMS Carrier Maintenance - Small US Carriers Feb 10, 2026 02:00-04:00 PST

Qatar SMS Carrier Maintenance - Vodafone Feb 10, 2026 15:30-15:45 PST

United States and Canada Twilio SMS and MMS Maintenance Feb 11, 2026 20:00 - Feb 12, 2026 00:00 PST

United States SMS Carrier Maintenance - AT&T Feb 12, 2026 07:00-08:00 PST

Japan SMS Carrier Maintenance - KDDI Feb 18, 2026 11:00-12:00 PST

United States and Canada Twilio SMS and MMS Maintenance Feb 18, 2026 20:00 - Feb 19, 2026 00:00 PST

Singapore Voice Carrier Partner Maintenance Feb 25, 2026 09:00-13:00 PST

United States and Canada Twilio SMS and MMS Maintenance Feb 25, 2026 20:00 - Feb 26, 2026 00:00 PST

Twilio Voice Maintenance Feb 27, 2026 22:00 - Feb 28, 2026 05:30 PST

Twilio Messaging Maintenance Feb 27, 2026 22:00 - Feb 28, 2026 05:30 PST

Twilio Interconnect Maintenance Feb 27, 2026 22:00 - Feb 28, 2026 05:30 PST

Twilio Messaging Maintenance Feb 28, 2026 22:00 - Mar 1, 2026 05:30 PST

Twilio Voice Maintenance Feb 28, 2026 22:00 - Mar 1, 2026 05:30 PST

Twilio Interconnect Maintenance Feb 28, 2026 22:00 - Mar 1, 2026 05:30 PST

Twilio Interconnect Maintenance Mar 2, 2026 22:00 - Mar 3, 2026 05:30 PST

Twilio Voice Maintenance Mar 2, 2026 22:00 - Mar 3, 2026 05:30 PST

Twilio Messaging Maintenance Mar 2, 2026 22:00 - Mar 3, 2026 05:30 PST

Past Incidents

France Voice Carrier Partner Maintenance Feb `4`, `2026` `13:00`-`17:00` PST

Russia SMS Carrier Maintenance - Tattelecom Feb `4`, `2026` `13:00`-`17:00` PST

United States and Canada Twilio SMS and MMS Maintenance Feb `4`, `2026` `20:00` - Feb `5`, `2026` `00:00` PST

Mexico SMS Carrier Maintenance - AT&T Feb `4`, `2026` `22:00` - Feb `5`, `2026` `04:00` PST

Germany Account Security Carrier Partner Maintenance - T-Mobile Feb `4`, `2026` `23:00` - Feb `5`, `2026` `01:00` PST

United States MMS Carrier Partner Maintenance Feb `5`, `2026` `01:00`-`03:00` PST

Multiple Destination Voice Carrier Partner Maintenance Feb `5`, `2026` `03:00`-`04:00` PST

Russia SMS Carrier Maintenance - Gazprombank Mobile Feb `5`, `2026` `12:00`-`13:00` PST

Philippines Voice Carrier Partner Maintenance Feb `6`, `2026` `11:00`-`12:00` PST

Russia SMS Carrier Maintenance - Beeline Feb `6`, `2026` `12:00`-`20:00` PST

Planned Maintenance for Flex Insights Historical Reporting Feb `7`, `2026` `01:00`-`03:00` PST

United Kingdom Account Security Carrier Partner Maintenance - EE Feb `9`, `2026` `06:00`-`22:40` PST

Germany Account Security Carrier Partner Maintenance - T-Mobile Feb `9`, `2026` `14:59`-`23:00` PST

US SMS Carrier Maintenance - Small US Carriers Feb `10`, `2026` `02:00`-`04:00` PST

Qatar SMS Carrier Maintenance - Vodafone Feb `10`, `2026` `15:30`-`15:45` PST

United States and Canada Twilio SMS and MMS Maintenance Feb `11`, `2026` `20:00` - Feb `12`, `2026` `00:00` PST

United States SMS Carrier Maintenance - AT&T Feb `12`, `2026` `07:00`-`08:00` PST

Japan SMS Carrier Maintenance - KDDI Feb `18`, `2026` `11:00`-`12:00` PST

United States and Canada Twilio SMS and MMS Maintenance Feb `18`, `2026` `20:00` - Feb `19`, `2026` `00:00` PST

Singapore Voice Carrier Partner Maintenance Feb `25`, `2026` `09:00`-`13:00` PST

United States and Canada Twilio SMS and MMS Maintenance Feb `25`, `2026` `20:00` - Feb `26`, `2026` `00:00` PST

Twilio Voice Maintenance Feb `27`, `2026` `22:00` - Feb `28`, `2026` `05:30` PST

Twilio Messaging Maintenance Feb `27`, `2026` `22:00` - Feb `28`, `2026` `05:30` PST

Twilio Interconnect Maintenance Feb `27`, `2026` `22:00` - Feb `28`, `2026` `05:30` PST

Twilio Messaging Maintenance Feb `28`, `2026` `22:00` - Mar `1`, `2026` `05:30` PST

Twilio Voice Maintenance Feb `28`, `2026` `22:00` - Mar `1`, `2026` `05:30` PST

Twilio Interconnect Maintenance Feb `28`, `2026` `22:00` - Mar `1`, `2026` `05:30` PST

Twilio Interconnect Maintenance Mar `2`, `2026` `22:00` - Mar `3`, `2026` `05:30` PST

Twilio Voice Maintenance Mar `2`, `2026` `22:00` - Mar `3`, `2026` `05:30` PST

Twilio Messaging Maintenance Mar `2`, `2026` `22:00` - Mar `3`, `2026` `05:30` PST