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SYSTEM METRICS
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SMS Delivery Failures to Brazil Oi and Brazil Tim when Sending from Local Long Codes
Update - We are observing successful SMS delivery when sending from local long codes to Brazil Tim. However, we still continue to experience delivery failures when sending from local long codes to Brazil Oi. Our engineers are working with our carrier partner to ensure full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
May 16, 23:15 PDT
Update - We are observing successful SMS delivery when sending from local long codes to Brazil Tim however we still continue to experience delivery failures when sending from local long codes to Brazil Oi. Our engineers are working with our carrier partner to ensure full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
May 15, 23:28 PDT
Update - We continue to experience delivery failures when sending from local long codes to Brazil Oi and Brazil Tim. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
May 15, 17:31 PDT
Update - We continue to experience delivery failures when sending from local long codes to Brazil Oi and Brazil Tim. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
May 15, 17:31 PDT
Update - We continue to experience delivery failures when sending from local long codes to Brazil Oi and Brazil Tim. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
May 14, 17:34 PDT
Update - We continue to experience delivery failures when sending from local long codes to Brazil Oi and Brazil Tim. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
May 14, 01:38 PDT
Update - We continue to experience delivery failures when sending from local long codes to Brazil Oi and Brazil Tim. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
May 13, 17:39 PDT
Update - We continue to experience delivery failures when sending from local long codes to Brazil Oi and Brazil Tim. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
May 13, 13:50 PDT
Update - We continue to experience delivery failures when sending from local long codes to Brazil Oi and Brazil Tim. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 13, 11:57 PDT
Update - We are experiencing delivery failures when sending from local long codes to Brazil Oi and Brazil Tim. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 13, 11:02 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS failure. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 13, 10:57 PDT
PROGRAMMABLE MESSAGING Operational
MMS Operational
SMS Operational
SMPP Operational
Messaging Channels Operational
Notify Operational
Conversations Operational
Messaging Insights Operational
PROGRAMMABLE VOICE Operational
PSTN Operational
SIP Interface Operational
Client Web Operational
Client Mobile ? Operational
Conference ? Operational
Recording ? Operational
Queue ? Operational
Text-to-Speech ? Operational
Recording Transcriptions Operational
TwiML Operational
Voice Insights Operational
Speech Recognition Operational
ACCOUNT SECURITY Operational
Authy 2FA Operational
Verify Operational
Authy App Operational
Lookup ? Operational
AUTOPILOT Operational
ELASTIC SIP TRUNKING ? Operational
FLEX Operational
TaskRouter ? Operational
Flex Application Platform Operational
Flex Insights Operational
INTERCONNECT Operational
PHONE NUMBERS ? Operational
PROGRAMMABLE CHAT Operational
PROGRAMMABLE FAX Operational
PROGRAMMABLE VIDEO Operational
Group Rooms Operational
Peer-to-Peer Rooms Operational
Recordings Operational
Compositions Operational
Network Traversal Service ? Operational
Go Rooms Operational
PROXY Operational
SERVERLESS Operational
Studio Operational
Functions Operational
Assets Operational
TwiML Bins Operational
Sync Operational
DEVELOPER TOOLS Operational
Console Operational
Event Streams Operational
Debugger & Alerts Operational
Documentation Operational
REST API ? Operational
TWILIO PLATFORM Operational
Billing Operational
Customer Support Center ? Operational
Other Operational
CARRIER NETWORK Degraded Performance
SMS Long Code, North America Operational
MMS Long Code, North America Operational
SMS Short Code, North America Operational
MMS Short Code, North America Operational
SMS Toll-Free, North America Operational
MMS Toll-Free Operational
SMS, Latin America Degraded Performance
SMS, APAC Operational
SMS, Europe Operational
SMS, Middle East & Africa Operational
SMS Delivery Notifications & Status Callbacks Operational
Voice, North America Operational
Voice, Latin America Operational
Voice, APAC Operational
Voice, Europe Operational
Voice, Middle East & Africa Operational
INTERNET OF THINGS Operational
Programmable Wireless Operational
Super SIM Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Japan Voice Carrier Partner Maintenance May 17, 08:00-12:00 PDT
Our Voice carrier partner in the Japan is conducting a planned maintenance on May 17th. During the maintenance window, there could be intermittent disconnection in ongoing calls & difficulty in establishing new calls to and from Japan .
Posted on Apr 16, 02:08 PDT
France SMS Carrier Maintenance - Bouygues Telecom May 17, 13:00-20:00 PDT
The Bouygues Telecom network in France is conducting a planned maintenance from 17th May 2021 at 13:00 PDT until 17th May 2021 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom handsets
Posted on May 6, 22:37 PDT
UK Voice Carrier Partner Maintenance May 17, 13:00-17:00 PDT
Our Voice carrier partner in the UK is conducting a planned maintenance from 17 May 2021 at 13:00 PDT until 17 May 2021 at 17:00 PDT. During the maintenance window, there could be intermittent failures for calls and and voicemails to a subset of UK handsets.
Posted on May 8, 05:19 PDT
Russia SMS Carrier Maintenance - Megafon Russia May 17, 13:00-17:00 PDT
The Megafon network in Russia is conducting a Scheduled Maintenance from 17 May 2021 at 13:00 PDT until 17 May 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia handsets.
Posted on May 2, 05:56 PDT
UK Voice Carrier Partner Maintenance May 17, 16:00-20:00 PDT
Our Voice carrier partner in the UK is conducting a planned maintenance on the following dates:

17th May 16:00 - 20:00 PDT

During the maintenance window, there could be intermittent failures for calls from and to a subset of UK handsets.
Posted on May 8, 06:45 PDT
US SMS Carrier Partner Maintenance May 17, 23:00 - May 18, 03:00 PDT
Our SMS carrier partner in the US is conducting a planned maintenance from 17 May 2021 at 11:00 PM PDT until 18 May 2021 at 03:00 AM PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via a subset of US Long Code and Short Code
Posted on May 1, 14:55 PDT
UK Voice Carrier Partner Maintenance May 18, 15:00-20:00 PDT
Our Voice carrier partner in the UK is conducting a planned maintenance on the following dates:

18th May 15:00 - 20:00 PDT

During the maintenance window, there could be intermittent failures for calls from and to a subset of UK handsets.
Posted on May 8, 08:21 PDT
SMS Carrier Maintenance - O2 UK May 18, 15:00-20:30 PDT
The O2 network in UK is conducting a scheduled maintenance from 18 May 2021 at 15:00 PDT until 18 May 2021 at 20:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 UK handsets.
Posted on May 16, 20:15 PDT
Mexico SMS Carrier Maintenance - AT&T Mexico May 18, 22:00 - May 19, 04:00 PDT
The AT&T network in Mexico is conducting a scheduled maintenance from 18 May 2021 at 22:00 PDT until 19 May 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
Posted on May 11, 21:48 PDT
Russia SMS Carrier Maintenance - Megafon Russia May 19, 13:00-17:00 PDT
The Megafon network in Russia is conducting a Scheduled Maintenance from 19 May 2021 at 13:00 PDT until 19 May 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia handsets.
Posted on May 2, 05:56 PDT
SMS Carrier Maintenance - Tele2 Russian Federation May 19, 13:00-19:00 PDT
The Tele2 network in Russian Federation is conducting a scheduled maintenance from 19 May 2021 at 13:00 PDT until 19 May 2021 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2, Russian Federation
Posted on May 15, 23:34 PDT
UK Voice Carrier Partner Maintenance May 19, 16:00-20:00 PDT
Our Voice carrier partner in the UK is conducting a planned maintenance on the following dates:

19th May 16:00 - 20:00 PDT

During the maintenance window, there could be intermittent failures for calls from and to a subset of UK handsets.
Posted on May 8, 08:23 PDT
US SMS Carrier Partner Maintenance May 19, 20:00 - May 20, 00:00 PDT
Our SMS carrier partner in the US is conducting a planned maintenance from 19 May 2021 at 20:00 PDT until 20 May 2021 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS,MMS & toll-free numbers to and from US handsets via a subset of US shortcode.
Posted on May 2, 11:43 PDT
US Toll-Free SMS & MMS Carrier Partner Maintenance May 19, 20:00 - May 20, 00:00 PDT
Our SMS & MMS carrier partner in the US is conducting a planned maintenance from 19 May 2021 at 20:00 PDT until 20 May 2021 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS &MMS to and from US handsets via US toll-free numbers.
Posted on May 1, 06:42 PDT
Japan Voice Carrier Partner Maintenance May 20, 08:00-12:00 PDT
Our Voice carrier partner in the Japan is conducting a planned maintenance on May 20th. During the maintenance window, there could be intermittent disconnection in ongoing calls & difficulty in establishing new calls to and from Japan.
Posted on Apr 16, 02:09 PDT
Portugal SMS Carrier Partner Maintenance May 20, 14:00 - May 21, 00:00 PDT
Our SMS carrier partner in the Portugal is conducting a planned maintenance from 20 May 2021 at 02:00PM PST until 21 May 2021 at 12:00AM PST. During this maintenance window no degradation or impact on the service is expected to occur.
Posted on May 7, 23:38 PDT
UK Voice Carrier Partner Maintenance May 20, 16:00-20:00 PDT
Our Voice carrier partner in the UK is conducting a planned maintenance on the following dates:

20th May 16:00 - 20:00 PDT

During the maintenance window, there could be intermittent failures for calls from and to a subset of UK handsets.
Posted on May 8, 08:24 PDT
Singapore SMS Carrier Maintenance - StartHub Singapore May 22, 11:00-15:00 PDT
The StarHub network in Singapore is conducting a planned maintenance from 22 May 2021 at 11:00 PDT until 22 May 2021 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from StarHub Singapore handsets.
Posted on May 9, 04:50 PDT
Hong Kong SMS Carrier Maintenance - Hong Kong (HKT/CLS) May 22, 11:00-13:00 PDT
The HKT/CLS network in the Hong Kong is conducting a planned maintenance from 22 May 2021 at 11:00 PDT until 22 May 2021 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Hong Kong (HKT/CLS).
Posted on May 11, 15:44 PDT
US SMS Carrier Partner Maintenance May 23, 22:00 - May 24, 05:00 PDT
Our SMS carrier partner in the US is conducting a planned maintenance from 23 May 2021 at 22:00 PDT until 24 May 2021 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US longcode.
Posted on May 3, 23:29 PDT
Russia SMS Carrier Maintenance - Megafon Russia May 24, 13:00-17:00 PDT
The Megafon network in Russia is conducting a Scheduled Maintenance from 24 May 2021 at 13:00 PDT until 24 May 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia handsets.
Posted on May 2, 05:57 PDT
Mexico SMS Carrier Maintenance - AT&T Mexico May 24, 22:00 - May 25, 04:00 PDT
The AT&T network in Mexico is conducting a scheduled maintenance from 24 May 2021 at 22:00 PDT until 25 May 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
Posted on May 15, 22:34 PDT
SMS Carrier Maintenance - Tele2, Russian Federation May 26, 13:00-19:00 PDT
The Tele2 network in Russian Federation is conducting a scheduled maintenance from 26 May 2021 at 13:00 PDT until 26 May 2021 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2, Russian Federation.
Posted on May 15, 23:35 PDT
Russia SMS Carrier Maintenance - Megafon Russia May 26, 13:00-17:00 PDT
The Megafon network in Russia is conducting a Scheduled Maintenance from 26 May 2021 at 13:00 PDT until 26 May 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia handsets.
Posted on May 2, 05:58 PDT
US Toll-Free SMS & MMS Carrier Partner Maintenance May 26, 20:00 - May 27, 00:00 PDT
Our SMS & MMS carrier partner in the US is conducting a planned maintenance from 26 May 2021 at 20:00 PDT until 27 May 2021 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS &MMS to and from US handsets via US toll-free numbers.
Posted on May 1, 06:44 PDT
US MMS Carrier Partner Maintenance May 26, 23:00 - May 27, 17:00 PDT
Our MMS carrier partner in the US is conducting a planned maintenance from 26 May 2021 at 23:00 PDT until 27 May 2021 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via a subset of US Longcodes.
Posted on May 14, 13:22 PDT
Singapore SMS Carrier Maintenance - StartHub Singapore May 29, 11:00-15:00 PDT
The StarHub network in Singapore is conducting a planned maintenance from 29 May 2021 at 11:00 PDT until 29 May 2021 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from StarHub Singapore handsets.
Posted on May 9, 01:22 PDT
Russia SMS Carrier Maintenance - Megafon Russia May 31, 13:00-17:00 PDT
The Megafon network in Russia is conducting a Scheduled Maintenance from 31 May 2021 at 13:00 PDT until 31 May 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia handsets.
Posted on May 2, 05:58 PDT
Japan Voice Carrier Partner Maintenance Jun 10, 08:00-12:00 PDT
Our Voice carrier partner in the Japan is conducting a planned maintenance on June 10th. During the maintenance window, there could be intermittent disconnection in ongoing calls & difficulty in establishing new calls to and from Japan.
Posted on Apr 16, 02:10 PDT
Japan Voice Carrier Partner Maintenance Jun 14, 08:00-12:00 PDT
Our Voice carrier partner in the Japan is conducting a planned maintenance on June 14th. During the maintenance window, there could be intermittent disconnection in ongoing calls & difficulty in establishing new calls to and from Japan.
Posted on Apr 16, 02:11 PDT
System Metrics Month Week Day
API Uptime
Fetching
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
May 17, 2021

No incidents reported today.

May 16, 2021
Japan SMS Carrier Maintenance - Softbank Japan
Completed - The scheduled maintenance has been completed.
May 16, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 09:01 PDT
Scheduled - The Softbank network in Japan is conducting a scheduled maintenance from 16th May 2021 at 09:00 PDT until 16th May 2021 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Softbank handsets.
May 6, 23:06 PDT
Inbound Calls Failure for a Subset of Landline Numbers in Brazil
Resolved - The issue affecting inbound Inbound Calls for a subset of landline numbers in Brazil has been resolved, and the service is functioning normally at this time.
May 16, 12:08 PDT
Monitoring - We are observing recovery in inbound calls for a subset of landline numbers in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 16, 10:19 PDT
Identified - We are experiencing Inbound Calls failure for a subset of landline numbers in Brazil. Our engineers have identified and are working with our carrier partner to resolve the issue. One of our partner's datacenter is experiencing issues affecting inbound and outbound traffic.

Affected destinations for this outage, confirmed by the provider, are:

+5522 Campos de Goytacazes
+5531 Belo Horizonte
+5531 Ipatinga
+5533 Governador Valadares
+5535 Poços de Caldas
+5591 Belém
+5598 São Luis

We will provide another update in 2 hours or as soon as more information becomes available.
May 16, 08:57 PDT
Update - We are experiencing Inbound Calls failure for a subset of landline numbers in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 16, 07:59 PDT
Investigating - We've become aware of a potential issue with Inbound Call in a subset of landline number in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 16, 07:50 PDT
SMS Delivery Delays to Zain Saudi Arabia
Resolved - We are no longer experiencing SMS delivery delays when sending messages to o Zain Saudi Arabia. This incident has been resolved.
May 16, 09:20 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to o Zain Saudi Arabia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 16, 08:18 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Zain Saudi Arabia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available
May 16, 04:45 PDT
Update - We are experiencing SMS delivery delays when sending messages to Zain Saudi Arabia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available
May 16, 02:47 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Zain Saudi Arabia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 16, 01:46 PDT
US SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
May 16, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 23:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 15 May 2021 at 11:00PM PST until 16 May 2021 at 04:00AM PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US longcode.
Apr 25, 21:23 PDT
May 15, 2021
Outbound SMS Delivery Delay to CTBC Network in Brazil
Resolved - We are no longer experiencing delivery failures to CTBC network in Brazil. This incident has been resolved.
May 15, 21:33 PDT
Monitoring - We are observing recovery in outbound SMS delivery failures to the CTBC network in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 15, 19:33 PDT
Update - We continue to experience outbound SMS delivery failures to the CTBC network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
May 15, 15:39 PDT
Update - We continue to experience outbound SMS delivery failures to the CTBC network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
May 15, 11:42 PDT
Update - We continue to experience outbound SMS delivery failures to the CTBC network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 15, 09:44 PDT
Update - We are observing outbound SMS delivery failures to the CTBC network in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 15, 08:45 PDT
Investigating - Our monitoring systems have detected a potential issue with Message delivery issues to Brazil CTBC Cellular. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 15, 08:30 PDT
MMS Delivery Delays on US Over a Subset of Shortcodes
Resolved - We are no longer experiencing MMS delivery delays when sending to US over a Subset of Shortcodes. This incident has been resolved.
May 15, 19:54 PDT
Monitoring - We are observing recovery in MMS delivery delays on US over a Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 15, 17:55 PDT
Update - We continue to experience MMS delivery delays on US Over a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
May 15, 17:07 PDT
Update - We continue to experience MMS delivery delays on US Over a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
May 15, 13:11 PDT
Update - We continue to experience MMS delivery delays on US Over a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 15, 11:13 PDT
Update - We are experiencing MMS delivery delays to US Over a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 15, 10:14 PDT
Investigating - Our monitoring systems have detected a potential issue with MMS delivery delays to US over a subset of shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 15, 10:01 PDT
Hong Kong SMS Carrier Maintenance - Hong Kong (HKT/CLS)
Completed - The scheduled maintenance has been completed.
May 15, 17:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 15:45 PDT
Scheduled - The HKT/CLS network in the Hong Kong is conducting a planned maintenance from 15 May 2021 at 11:00 PDT until 15 May 2021 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Hong Kong (HKT/CLS).
May 11, 15:45 PDT
SMS Delivery Delays to Peru Claro
Resolved - We are no longer experiencing Delivery Delays to Peru Claro. This incident has been resolved.
May 15, 14:55 PDT
Monitoring - We are observing recovery in SMS Delivery Delays to Peru Claro. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 15, 13:13 PDT
Update - We continue to experience SMS Delivery delays to Peru Claro. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 15, 11:17 PDT
Update - We are observing SMS Delivery Delays to Peru Claro. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 15, 10:20 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Peru Claro. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 15, 10:03 PDT
SMS Delivery Failures to Telcel Mexico
Resolved - We are no longer experiencing Delivery Failures to Telcel Mexico. This incident has been resolved.
May 15, 14:01 PDT
Monitoring - We are observing recovery in SMS delivery failures to Telcel Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 15, 12:10 PDT
Update - We continue to experience SMS delivery failures to Telcel Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 15, 10:11 PDT
Update - We are observing SMS delivery failures to Telcel Mexico. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 15, 09:15 PDT
Update - We are observing SMS delivery failures to Telcel Mexico. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 15, 09:11 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Telcel Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 15, 09:02 PDT
Planned Maintenance for Flex Insights
Completed - The scheduled maintenance has been completed.
May 15, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 01:00 PDT
Scheduled - The Flex Insights dashboards visualisation partner in the US is conducting a planned maintenance on Saturday, May 15th, 2021, at 1:00 AM Pacific Daylight Time. The maintenance window is planned to take up to 2 hours. During the maintenance window Flex Insights access will be unavailable.
Apr 30, 03:46 PDT
May 14, 2021
Regression for TwiML Based Emergency Calls
Resolved - Emergency calls using TwiML on SIP Domain in Programmable Voice has been resolved and it is operating normally at this time.
May 14, 18:45 PDT
Monitoring - Emergency calls using TwiML on SIP Domain in Programmable Voice is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
May 14, 18:11 PDT
Identified - We are addressing the interruption affecting SIP domains in Programmable Voice that place emergency calls using TwiML. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 14, 17:47 PDT
Update - We are investigating a service interruption with SIP domains in Programmable Voice that place emergency calls using TwiML. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 14, 17:02 PDT
Investigating - We've become aware of a potential issue with Programmable Voice SIP Domains to place emergency calls using TwiML. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 14, 16:57 PDT
Voice Conference Conference Mixer Bridging was Degraded Causing One-Way Audio in Conferences
Resolved - Voice Conference Conference mixer bridging was degraded for 1 day 23 hours between 4:59 pm 05/12 and 3:57 pm 05/14 Pacific Time . During this period, a small subset of customers may have experienced one-way audio in conferences. The issue has now been resolved.
May 14, 16:24 PDT
Messaging Insights Show Incorrect Aggregations
Resolved - The incorrect insights reports in the "OTP Conversions" tab affecting Programmable Messaging in Messaging Insights for SMS have been resolved and Programmable Messaging Insights are operating normally at this time.
May 14, 14:27 PDT
Monitoring - The insights reports in the "OTP conversions" tab in Programmable Messaging are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
May 14, 13:59 PDT
Update - We are continuing to address the incorrect insights reports in the "OTP Conversions" tab affecting Programmable Messaging in Messaging Insights for SMS. We expect to provide another update in 24 hours or as soon as more information becomes available.
May 14, 02:13 PDT
Update - We are continuing to address the incorrect insights reports in the "OTP Conversions" tab affecting Programmable Messaging in Messaging Insights for SMS. The "Reponses" tab has been fixed. We expect to provide another update in 16 hours or as soon as more information becomes available.
May 13, 10:15 PDT
Update - We are continuing to address the incorrect insights reports in the "Responses" and "OTP Conversions" tab affecting Programmable Messaging in Messaging Insights for SMS. We expect to provide another update in 16 hours or as soon as more information becomes available.
May 13, 03:27 PDT
Update - We are continuing to address the incorrect insights reports in the "Responses" and "OTP Conversions" tab affecting Programmable Messaging in Messaging Insights for SMS. We expect to provide another update in 8 hours or as soon as more information becomes available.
May 12, 19:28 PDT
Update - We are continuing to address the incorrect insights reports in the "Responses" and "OTP Conversions" tab affecting Programmable Messaging in Messaging Insights for SMS. We expect to provide another update in 4 hours or as soon as more information becomes available.
May 12, 15:33 PDT
Update - We are addressing the incorrect insights reports in the "Responses" and "OTP Conversions" tab affecting Programmable Messaging in Messaging Insights for SMS. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 12, 13:39 PDT
Identified - We are addressing the incorrect insights reports in the "Responses" and "OTP Conversions" tab affecting Programmable Messaging in Messaging Insights for SMS. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 12, 13:25 PDT
Investigating - Our monitoring systems have detected a potential issue with Programmable SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 12, 13:17 PDT
WhatsApp Sandbox Messages Not Returning Delivery Status (stuck in "Sent")
Resolved - We are no longer experiencing WhatsApp Sandbox delivery status failures. This issue is now resolved.
May 14, 10:06 PDT
Monitoring - Our engineers implemented a fix and we are observing successful status updates. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
May 14, 09:48 PDT
Update - We are investigating an issue where WhatsApp Sandbox messages are not updating delivery status. Messages are delivering successfully but the messages status stays “sent”. Production WhatsApp usage is not affected. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 14, 08:51 PDT
Investigating - Our monitoring systems have detected a potential issue with WhatsApp Sandbox messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 14, 08:20 PDT
Inbound Call Failures to a Subset of Spain Landline Phone Numbers
Resolved - The issue affecting inbound calls to a subset of Spain phone numbers has been resolved, and the service is functioning normally at this time.
May 14, 03:23 PDT
Monitoring - We have started seeing recovery for inbound calls to a subset of Spain phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 14, 01:25 PDT
Investigating - We are again seeing inbound call failures to Spain phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 14, 00:29 PDT
Update - We continue to see recovery for inbound calls to Twilio a subset of Spain phone numbers phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 13, 22:35 PDT
Update - We continue to see recovery for inbound calls to Twilio a subset of Spain phone numbers phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 13, 20:35 PDT
Update - We have started seeing recovery for inbound calls to Twilio a subset of Spain phone numbers phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 13, 18:39 PDT
Monitoring - We have started seeing recovery for inbound calls to Twilio a subset of Spain phone numbers phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 13, 18:35 PDT
Update - We continue to experience inbound call failures to a subset of Spain phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
May 13, 14:36 PDT
Update - We continue to experience inbound call failures to a subset of Spain phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 13, 12:41 PDT
Investigating - We continue to experience inbound call failures to a subset of Spain phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 13, 11:46 PDT
Update - We continue to see recovery for inbound calls to Spain landline numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 13, 09:57 PDT
Monitoring - We have started seeing recovery for inbound calls to Spain landline numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 13, 07:57 PDT
Update - We are observing a subset of inbound call failures to Spain phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 13, 07:24 PDT
Update - Our monitoring systems have detected an issue with inbound calls to Spain. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
New
May 13, 07:08 PDT
Investigating - Our monitoring systems have detected an issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 13, 07:02 PDT
May 13, 2021
Connection Failure for Pre-Registered Template Messages to China Over Multiple Networks (460-000, 460-001, 460-011)
Resolved - We are no longer experiencing connection failure for Pre-Registered Template messages to China over multiple networks.. This incident has been resolved.
May 13, 23:19 PDT
Monitoring - We are observing recovery on the connection for Pre-Registered Template messages to China over multiple networks. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 13, 21:19 PDT
Update - We are still experiencing a connection failure for Pre-Registered Template messages to China over multiple networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 13, 17:19 PDT
Update - We are still experiencing a connection failure for Pre-Registered Template messages to China over multiple networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 13, 15:22 PDT
Update - We are experiencing a connection failure for Pre-Registered Template messages to China over multiple networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 13, 14:34 PDT
Investigating - Our monitoring systems have detected a potential issue with Pre-Registered Template Messages to China. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 13, 13:55 PDT
SMS Delivery Delays to T-Mobile US Over Subset of Short Codes
Resolved - We are no longer experiencing delivery report delays when sending messages to T-Mobile in the United States. This incident has been resolved.
May 13, 19:41 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to T-Mobile in the United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 13, 17:41 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to the T-Mobile network in the United States over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 13, 17:04 PDT
SMS Delivery Delays to the Orange and TIGO Networks in the DRC
Resolved - We are no longer experiencing delivery delays the Orange and TIGO networks in the DRC. This incident has been resolved.
May 13, 19:18 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Orange and TIGO networks in the DRC. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 13, 17:18 PDT
Update - We are still experiencing SMS delivery delays when sending messages to the Orange and TIGO networks in the Democratic Republic of the Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 13, 16:20 PDT
Update - We are experiencing SMS delivery delays when sending messages to the Orange and TIGO networks in the Democratic Republic of the Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 13, 15:24 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to the Orange and TIGO networks in the Democratic Republic of the Congo. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 13, 15:15 PDT
Flex Admin Experience Configuration Service Returning 400s
Resolved - The issue with logging in has been resolved and the Flex Admin Experience Configuration Service is operating normally at this time.
May 13, 13:57 PDT
Monitoring - Logging in to the Flex Admin Experience Configuration Service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
May 13, 13:29 PDT
Update - We are investigating intermittent issue with the Flex Admin Experience Configuration Service returning 400s upon login or refresh. Customers may not be able to log into Flex. On retry this issue may resolve. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 13, 13:00 PDT
Investigating - Our monitoring systems have detected a potential issue with the Flex Admin Experience Configuration Service returning 400s. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 13, 12:48 PDT
MMS Delivery Delays on US - T-Mobile Over a Subset of Short Codes
Resolved - We are no longer experiencing delivery report delays when sending to messages to the United States T-Mobile network over a subset of short codes. This incident has been resolved.
May 13, 13:13 PDT
Monitoring - We are observing recovery in delivery reports (DLRs) when sending messages to US - T-Mobile over short code. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 13, 11:20 PDT
Update - We are experiencing delays on receiving delivery reports (DLRs) when sending messages to US - T-Mobile over short code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 13, 10:24 PDT
Investigating - We are experiencing MMS delivery delays to US - T-Mobile Over a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 13, 10:04 PDT
SMS Delivery Reports Delays to Canada Over Short Code
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Canada over short code. This incident has been resolved.
May 13, 12:39 PDT
Monitoring - We are observing recovery in delivery report (DLRs) when sending messages to Canada numbers over short code. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 13, 10:54 PDT
Update - We are continuing to experience delays on receiving delivery reports (DLRs) when sending messages to Canada numbers over short code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 13, 09:45 PDT
Investigating - We are experiencing delays on receiving delivery reports (DLRs) when sending messages to Canada numbers over short code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 13, 08:47 PDT
Elevated HTTP 500 Errors for Group MMS
Resolved - We are no longer experiencing HTTP 500 errors for group MMS in Conversations API. This incident has been resolved.
May 13, 11:34 PDT
Monitoring - Our engineers have addressed the issue causing elevated HTTP 500 errors for group MMS in Conversations API, and we are seeing service recovering starting 11:01 am Pacific Time. We will continue to monitor for system stability and provide another update in 30 minutes.
May 13, 11:07 PDT
Update - We are continuing our investigation and have confirmed that Group MMS under Conversations API is impacted. Customers utilizing Conversations API are experiencing elevated HTTP 500 errors when sending group MMS. Our engineers are actively investigating, and we will provide another update in 1 hour or as soon as more information becomes available.
May 13, 10:56 PDT
Update - We are experiencing an issue with elevated HTTP 500 errors when sending group MMS from Twilio. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
May 13, 10:38 PDT
Update - Our monitoring systems have detected 500 errors when sending group MMS from Twilio. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 13, 10:34 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 13, 10:20 PDT
Inbound Call Failures to Brazil Phone Numbers
Resolved - We are no longer experiencing call failures to Brazil phone numbers. This issue is now resolved.
May 13, 09:16 PDT
Monitoring - We have started seeing recovery for inbound calls to Brazil phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 13, 07:38 PDT
Update - We are observing inbound call failures to Brazil phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 13, 07:16 PDT
Investigating - Our monitoring systems have detected a potential issue with inbound calls failures to Brazil phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 13, 07:10 PDT
SMS Delivery Delays to US Cellular One from Shortcodes and Longcodes
Resolved - We are no longer experiencing SMS delivery delays when sending messages to US Cellular One. This incident has been resolved.
May 13, 05:13 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to US Cellular One. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours, or as soon as more information becomes available.
May 13, 04:25 PDT
Update - We are still experiencing SMS delivery delays when sending messages to US Cellular One from shortcodes and longcodes. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
May 12, 23:41 PDT
Update - We are still experiencing SMS delivery delays when sending messages to US Cellular One from shortcodes and longcodes. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
May 12, 15:49 PDT
Update - We are now experiencing SMS delivery delays when sending messages to US Cellular One from shortcodes in addition to longcodes. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 12, 12:21 PDT
Update - We are still experiencing SMS delivery delays when sending messages to US Cellular One from a subset of longcodes. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 12, 11:22 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to US Cellular One from a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 12, 10:23 PDT
US SMS Carrier Maintenance - AT&T US
Completed - The scheduled maintenance has been completed.
May 13, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 21:00 PDT
Scheduled - The AT&T network in the US is conducting an emergency maintenance from 12 May 2021 at 21:00 PDT until 13 May 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets when sending via US shortcode, US longcode and US Toll-free numbers.
May 10, 23:33 PDT
US SMS Carrier Maintenance
Completed - The scheduled maintenance has been completed.
May 13, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 20:00 PDT
Scheduled - Our SMS carrier in the US is conducting a planned maintenance from 12 May 2021 at 08:00PM PST until 13 May 2021 at 12:00AM PST. During the maintenance window, there could be intermittent delays delivering SMS via Landline & Toll Free numbers towards USA.
May 7, 23:50 PDT
US Toll-Free SMS & MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
May 13, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 20:00 PDT
Scheduled - Our SMS & MMS carrier partner in the US is conducting a planned maintenance from 12 May 2021 at 20:00 PDT until 13 May 2021 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS &MMS to and from US handsets via US toll-free numbers.
May 1, 06:40 PDT
May 12, 2021
SMS Delivery Delays to the Kcell Network in Kazakhstan
Resolved - We are no longer experiencing delivery delays when sending SMS to the Kcell Network in Kazakhstan. This incident has been resolved.
May 12, 19:31 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Kcell network in Kazakhstan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 12, 17:49 PDT
Update - We are experiencing delivery delays when sending SMS to the Kcell Network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 12, 17:02 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to the Kazakhstan Kcell network. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 12, 16:52 PDT
SMS Delivery Delays to the T-Mobile Network in United States
Resolved - We are no longer experiencing delivery delays when sending SMS via a subset of short codes to the T-Mobile network in United States. This incident has been resolved.
May 12, 19:12 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to the T-Mobile network in the United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 12, 17:45 PDT
Update - We are still experiencing delivery delays when sending SMS via a subset of short codes to the T-Mobile network in United States. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 12, 17:20 PDT
Update - We are experiencing delivery delays when sending SMS via a subset of short codes to the T-Mobile network in United States. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 12, 16:27 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS and MMS delivery delays to a subset of United States shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 12, 16:12 PDT
Verify Usage Logs Timing Out in Console
Resolved - We are no longer experiencing time outs when accessing Verify usage logs in the Console. This incident has been resolved.
May 12, 18:47 PDT
Update - We are still experiencing time outs when accessing Verify usage logs in the Console. The issue has no impact on Verify usage, only logging access in the Console. The time to update in the previous post was incorrect. We will provide another update in 3 hours from now or as soon as more information becomes available.
May 12, 17:09 PDT
Update - We are still experiencing time outs when accessing Verify usage logs in the Console. The issue has no impact on Verify usage, only logging access in the Console. Our engineers are working to resolve this issue, and we will provide another update in 8 hours or as soon as more information becomes available.
May 12, 15:47 PDT
Update - We are still experiencing time outs when accessing Verify usage logs in the Console. The issue has no impact on Verify usage, only logging access in the Console. Our engineers are working to resolve this issue, and we will provide another update in 4 hours or as soon as more information becomes available.
May 12, 14:52 PDT
Update - We are still experiencing time outs when accessing Verify usage logs in the Console. The issue has no impact on Verify usage, only logging access in the Console. Our engineers are working to resolve this issue, and we will provide another update in 2 hours or as soon as more information becomes available.
May 12, 12:56 PDT
Update - We are experiencing time outs when accessing Verify usage logs in the Console. The issue has no impact on Verify usage, only logging access in the Console. Our engineers are working to resolve this issue, and we will provide another update in 1 hour or as soon as more information becomes available.
May 12, 12:00 PDT
Investigating - Our monitoring systems have detected a potential issue with Verify logs timing out. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 12, 11:49 PDT
Russian Federation SMS Carrier Maintenance - Tele2 Russian Federation
Completed - The scheduled maintenance has been completed.
May 12, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 13:00 PDT
Scheduled - Tele2 network in the Russian Federation is conducting a Scheduled Maintenance from 12 May 2021 at 13:00 PDT until 12 May 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2-Mobile Russian Federation.
May 9, 01:37 PDT
Russia SMS Carrier Maintenance - Megafon Russia
Completed - The scheduled maintenance has been completed.
May 12, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 13:00 PDT
Scheduled - The Megafon network in Russia is conducting a Scheduled Maintenance from 12 May 2021 at 13:00 PDT until 12 May 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia handsets.
May 2, 05:55 PDT
Usage Report Delays for Programmable Wireless
Resolved - Usage report delays have been resolved and Programmable Wireless is operating normally at this time.
May 12, 15:46 PDT
Monitoring - Usage reports in Programmable Wireless are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
May 12, 15:41 PDT
Update - We are still experiencing usage report delays with the Programmable Wireless product. The issue has no impact on connectivity. We continue working to recover the missing usage records. We will provide another update in 8 hours or as soon as more information becomes available.
May 12, 15:10 PDT
Update - We are still experiencing usage report delays with the Programmable Wireless product. The issue has no impact on connectivity. We continue working to recover the missing usage records. We will provide another update in 4 hours or sooner once more information becomes available.
May 12, 11:17 PDT
Update - We are still experiencing usage report delays with the Programmable Wireless product. The issue has no impact on connectivity. We continue working to recover the missing usage records. We will provide another update in 2 hours or sooner once more information becomes available.
May 12, 09:25 PDT
Investigating - We are experiencing usage report delays with the Programmable Wireless product. The issue has no impact on connectivity. We are working on recovering the missing usage records. We will provide another update in 1 hour or sooner once more information becomes available.
May 12, 08:33 PDT
Automated Alert: Minimal Customer Impact
Resolved - We have fully investigated the SMS failure issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
May 12, 15:30 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS failures to a subset of Colombia Twilio Short Code numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 12, 15:25 PDT
New Zealand SMS Carrier Maintenance-Spark Mobile
Completed - The scheduled maintenance has been completed.
May 12, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 03:00 PDT
Scheduled - The Spark Mobile network in the New Zealand is conducting an emergency maintenance from 12 May 2021 at 03:00AM PST until 12 May 2021 at 07:00AM PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Spark Mobile.
May 11, 21:51 PDT
US SMS Carrier Maintenance - AT&T US
Completed - The scheduled maintenance has been completed.
May 12, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 21:00 PDT
Scheduled - The AT&T network in the US is conducting an emergency maintenance from 11 May 2021 at 21:00 PDT until 12 May 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets when sending via US shortcode, US longcode and US Toll-free numbers.
May 10, 23:32 PDT
May 11, 2021
SMS Delivery Delay To China Over Pre-Registered Template
Resolved - We are no longer experiencing SMS delivery delays when sending messages to China Over Pre-Registered Template. This incident has been resolved.
May 11, 22:00 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to China Over Pre-Registered Template. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 11, 20:18 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to China Over Pre-Registered Template. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 11, 19:56 PDT
Portugal SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
May 11, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 17:00 PDT
Scheduled - Our SMS carrier partner in the Portugal is conducting a planned maintenance from 11 May 2021 at 05:00PM PST until 11 May 2021 at 06:00PM PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Go4mobility handsets.
May 7, 23:58 PDT
Russian Federation SMS Carrier Maintenance - Beeline(VimpelCom) Russian Federation
Completed - The scheduled maintenance has been completed.
May 11, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 13:00 PDT
Scheduled - The Beeline(VimpelCom) network in the Russian Federation is conducting a Scheduled Maintenance from 11 May 2021 at 13:00 PDT until 11 May 2021 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline(VimpelCom) Russia Federation handsets.
May 11, 00:32 PDT
SMS Delivery Report Delays when sending to Peru Claro Network
Resolved - We are no longer experiencing delivery report delays when sending messages to the Peru Claro Network. This incident has been resolved.
May 11, 13:52 PDT
Monitoring - We are observing recovery in delivery report delays when sending to sending to Peru Claro network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 11, 12:00 PDT
Update - We are still experiencing delays in receiving message delivery reports when sending to Peru Claro Network. Our engineers continue to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 11, 10:19 PDT
Investigating - We are experiencing delays in receiving message delivery reports when sending to Peru Claro Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 11, 09:34 PDT
Requests to Conference and Queue Resources Returning 500s
Resolved - The issue affecting the Conference and Queue resources of the API has been resolved, and the service is functioning normally at this time.
May 11, 11:09 PDT
Monitoring - We received an elevated rate of HTTP 500 errors between 10:17am and 10:19am Pacific Time for Conference and Queue resource requests. The issue has auto-corrected, and our engineers are currently monitoring to ensure the service is fully operational. We will provide another update in 1 hour or as soon as more information becomes available.
May 11, 10:35 PDT
Investigating - Our monitoring systems have detected a potential issue with Voice Conferences and Queues. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 11, 10:27 PDT
Emergency Address Validation Requests Failed
Resolved - Emergency address validation was degraded for 63 minutes between 01:05am and 02:08am Pacific Time on 05/11/2021. During this period, emergency address validation requests failed. The issue has now been resolved.
May 11, 06:51 PDT
Domestic SMS Delivery Delays to All Egypt Networks
Resolved - Domestic SMS to all Egypt networks was degraded for 2 hours between 04:00am and 6:15am Pacific Time on 05/11/2021. During this period, customers may have experienced SMS delivery delays. The issue has now been resolved.
May 11, 06:44 PDT
Mexico SMS Carrier Maintenance - AT&T Mexico
Completed - The scheduled maintenance has been completed.
May 11, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 22:00 PDT
Scheduled - The AT&T network in Mexico is conducting a scheduled maintenance from 10th May 2021 at 22:00 PDT until 11th May 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
May 6, 19:57 PDT
Mexico SMS Carrier Maintenance - Telcel
Completed - The scheduled maintenance has been completed.
May 11, 01:29 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 21:59 PDT
Scheduled - The Telcel network in Mexico is conducting a planned maintenance from 10 May 2021 at 21:59 PDT until 11 May 2021 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telcel Mexico handsets.
May 8, 14:44 PDT
Brazil SMS Carrier Maintenance - Claro
Completed - The scheduled maintenance has been completed.
May 11, 01:20 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 22:00 PDT
Scheduled - The Claro Telecom network in Brazil is conducting a planned maintenance from 10th May 2021 at 09:59PM PST until 11 May 2021 at 01:20AM PST. During the maintenance window, there could be intermittent delays delivering SMS to following countries : Guatemala, El Salvador, Honduras, Nicaragua and Costa Rica.
May 7, 23:27 PDT
SMS Delivery Delays to the Orange & Tigo Network in the Democratic Republic of the Congo
Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Orange & Tigo network in the Democratic Republic of the Congo. This incident has been resolved.
May 11, 00:40 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to the Orange & Tigo network in the Democratic Republic of the Congo. We are continuing to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 10, 22:57 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to the Orange & Tigo network in the Democratic Republic of the Congo. We are still monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 10, 20:57 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to the Orange & Tigo network in the Democratic Republic of the Congo. We are still monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 10, 18:57 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Orange & Tigo network in the Democratic Republic of the Congo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 10, 16:57 PDT
Update - We are still experiencing SMS delivery delays when sending messages to the Orange & Tigo network in the Democratic Republic of the Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 10, 15:34 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to the Orange & Tigo network in the Democratic Republic of the Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 10, 14:34 PDT
May 10, 2021
Russia SMS Carrier Maintenance - Megafon Russia
Completed - The scheduled maintenance has been completed.
May 10, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 13:00 PDT
Scheduled - The Megafon network in Russia is conducting a Scheduled Maintenance from 10 May 2021 at 13:00 PDT until 10 May 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia handsets.
May 2, 05:54 PDT
Japan Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
May 10, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 08:00 PDT
Scheduled - Our Voice carrier partner in the Japan is conducting a planned maintenance on May 10th. During the maintenance window, there could be intermittent disconnection in ongoing calls & difficulty in establishing new calls to and from Japan .
Apr 16, 02:07 PDT
US MMS/SMS Carrier Maintenance - AT&T US
Completed - The scheduled maintenance has been completed.
May 10, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 21:00 PDT
Scheduled - The AT&T network in the US is conducting emergency maintenance from 09 May 2021 at 21:00 PDT until 10 May 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS / MMS to and from AT&T US handsets when sending via US short code, US long code, and US Toll-free numbers.
May 5, 16:39 PDT
US SMS Carrier Maintenance - AT&T US
Completed - The scheduled maintenance has been completed.
May 10, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 20:00 PDT
Scheduled - The AT&T network in the US is conducting a planned maintenance from 9 May 2021 at 08:00PM PST until 10 May 2021 at 03:00AM PST, During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets when sending via US short code, US long code and US Toll-free numbers.
Apr 21, 21:21 PDT
US SMS Carrier Maintenance
Completed - The scheduled maintenance has been completed.
May 10, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 20:00 PDT
Scheduled - Our SMS carrier in the US is conducting an unplanned maintenance from 05/09/2021 08:00 PM PDT to 05/10/2021 03:00 AM PDT. During the maintenance window, there could be intermittent delays & latency while delivering & receiving SMS for AT&T wireless handsets.
Apr 21, 18:38 PDT
May 9, 2021
Voice Carrier Partner Maintenance - Israel
Completed - The scheduled maintenance has been completed.
May 9, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 18:01 PDT
Scheduled - Our Voice carrier partner in Israel is conducting a planned maintenance from 09th May 2021 at 06:00PM PST until 09th May 2021 at 09:00PM PST. During the maintenance window, there could be intermittent delays & disconnection in calls made to and from Telemessage handsets.
Apr 25, 20:51 PDT
SMS Carrier Partner Maintenance - Israel
Completed - The scheduled maintenance has been completed.
May 9, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 18:01 PDT
Scheduled - Our SMS carrier partner in Israel is conducting a planned maintenance from 09th May 2021 at 06:00PM PST until 09th May 2021 at 09:00PM PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Telemessage handsets.
Apr 25, 20:48 PDT
Outbound Call Failures to Australia and New Zealand
Resolved - We are no longer experiencing outbound calls failures to Australia and New Zealand. Customers would have experienced packet loss and sporadic audio issues for the outbound calls to Australia and New Zealand between 17:43 and 17:53 Pacific Time on 05/09/2021. All systems are operating normally. This incident has been resolved.
May 9, 19:45 PDT
Monitoring - We had detected an issue with outbound calls to Australia and New Zealand due to a network issue in the AU datacenter. Our engineering teams have restored the service and we are actively monitoring the traffic. We will provide another update in 2 hours or as soon as more information becomes available.
May 9, 19:20 PDT
Investigating - Our monitoring systems have detected a potential issue with outbound calls to Australia and New Zealand. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 9, 18:44 PDT
The Netherlands SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
May 9, 14:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 14:01 PDT
Scheduled - Our SMS carrier partner in the Netherlands is conducting a planned maintenance from 9 May 2021 at 14:00 PDT until 9 May 2021 at 14:30 PDT. During the maintenance window, there could be intermittent delays receiving incoming SMS from the Netherlands handsets and sending SMS to the Netherlands handsets.
May 8, 04:18 PDT
SMPP Connection Failure Affecting Registered Sender ID Messages to China Over Multiple Networks
Resolved - Connection failures for registered Sender ID messages to China have been resolved and the service is operating normally at this time. This incident is now closed.
May 9, 14:12 PDT
Monitoring - We are observing recovery of connections to our partners when sending SMS with registered Sender ID to China over multiple networks. We will continue to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 9, 12:13 PDT
Update - We are still experiencing connection failures to our partners when sending SMS with registered Sender ID to China over multiple networks. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
May 9, 04:14 PDT
Update - We are still experiencing connection failures to our partners when sending SMS with registered Sender ID to China over multiple networks. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
May 9, 00:17 PDT
Update - We are still experiencing connection failures for registered Sender ID messages to China over multiple networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 8, 22:20 PDT
Investigating - We are experiencing connection failures for registered Sender ID messages to China over multiple networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 8, 21:20 PDT
SMS Delivery Delay To Sierra Leone Over Airtel Network(619-01)
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Sierra Leone Over Airtel Network. This incident has been resolved.
May 9, 13:08 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Sierra Leone Over Airtel Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 9, 11:09 PDT
Update - We are still experiencing delay in SMS delivery to Sierra Leon Airtel Network(619-01) Our engineers are still working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
May 9, 03:10 PDT
Update - We are experiencing delay in SMS delivery to Sierra Leon Airtel Network(619-01) Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
May 8, 11:20 PDT
Update - We are experiencing delay in SMS delivery to Sierra Leon Airtel Network(619-01) Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
May 8, 03:36 PDT
Update - We are experiencing delay in SMS delivery to Sierra Leon Airtel Network(619-01) Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
May 7, 23:30 PDT
Update - We are experiencing delay in SMS delivery to Sierra Leon Airtel Network(619-01) Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 7, 21:31 PDT
Update - We are experiencing delay in SMS delivery to Sierra Leon Airtel Network(619-01) Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 7, 20:33 PDT
Investigating - We are experiencing delivery failures sending SMS to Sierra Leone Over Airtel Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 7, 20:06 PDT
[SMS/MMS] Delivery Report Delays to Sprint US From a Subset of Twilio Short Codes
Resolved - We are no longer experiencing delivery report delays when sending to Sprint US from a subset of Twilio Short Codes]. This incident has been resolved.
May 9, 09:47 PDT
Monitoring - We are observing recovery in delivery report delays when sending to Sprint US from a subset of Twilio Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 9, 08:03 PDT
Investigating - We are experiencing delays in receiving message delivery reports to Sprint US from a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 9, 07:48 PDT
SMS Delivery Delays to Guatemala Tigo Network (704-02)
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Guatemala Tigo Network (704-02). This incident has been resolved.
May 9, 07:15 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Guatemala Tigo Network (704-02). We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 9, 05:42 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Guatemala Tigo Network (704-02). Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
May 9, 04:16 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Guatemala Tigo Network (704-02). Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
May 9, 02:14 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Guatemala Tigo Network (704-02). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 9, 01:17 PDT
May 8, 2021
SMS Delivery Delays to Guatemala - Guatemala Tigo Network
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Guatemala Tigo Network in Guatemala. This incident has been resolved.
May 8, 16:59 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Guatemala Tigo Network in Guatemala. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
May 8, 13:39 PDT
Update - We are continuing to investigate this issue. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 8, 11:15 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Tigo Network in Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 8, 09:43 PDT
High AWS Packet Loss Causing Voice Failures in JP, SG and IE Regions
Resolved - Programmable Voice and Elastic SIP Trunking services were degraded for 16 minutes between 02:52 and 03:08 Pacific Time on 05/08/2021. During this period, some calls in the JP, SG and IE may have failed. The issue has now been resolved.
May 8, 03:30 PDT
Investigating - Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 8, 03:03 PDT
US SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
May 8, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 21:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 07 May 2021 at 21:00 PDT until 08 May 2021 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS,MMS & toll-free numbers to and from US handsets via a subset of US shortcode.
May 2, 11:41 PDT
US Toll-Free SMS & MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
May 8, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 21:00 PDT
Scheduled - Our SMS & MMS carrier partner in the US is conducting a planned maintenance from 07 May 2021 at 21:00 PDT until 08 May 2021 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS &MMS to and from US handsets via US toll-free numbers.
May 1, 06:38 PDT
May 7, 2021
SMS Delivery Delays to Vala Network in Republic of Kosovo
Resolved - Twilio was informed that the intermittent message delivery delays to the Vala Network in Kosovo were caused by a technical problem in the mobile operator’s messaging platform and there is currently no estimated resolution time. As the impact is limited to a small subset of customers, we’ll be marking the incident as closed on StatusPage and continue to update affected customers via email until the incident is fully resolved.
May 7, 13:49 PDT
Update - We are still experiencing SMS delivery delays to Vala network in the Republic of Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
May 6, 18:04 PDT
Update - We are still experiencing SMS delivery delays to Vala network in the Republic of Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
May 5, 16:20 PDT
Update - We are still experiencing SMS delivery delays to Vala network in the Republic of Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
May 4, 23:30 PDT
Update - We are still experiencing SMS delivery delays to Vala network in the Republic of Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
May 4, 15:30 PDT
Update - We are still experiencing SMS delivery delays to Vala network in the Republic of Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 4, 11:20 PDT
Update - We are still experiencing SMS delivery delays to Vala network in Republic of Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 4, 09:21 PDT
Update - We are experiencing SMS delivery delays when sending messages to Vala network in the Republic of Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 4, 08:41 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Vala network in Republic of Kosovo. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 4, 08:23 PDT
Inbound SMS Delivery Failures on Colombia Short Codes
Resolved - We are no longer experiencing SMS delivery failures to Colombia when sending to Twilio short codes This incident has been resolved.
May 7, 13:34 PDT
Monitoring - We are observing successful inbound SMS delivery when sending to Twilio Colombia short codes for the last 15 minutes. We will continue to monitor to ensure full service recovery. It was found that Inbound SMS was delivered but with long delays. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 7, 11:42 PDT
Investigating - We are experiencing inbound delivery failures sending to Twilio Colombia short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 7, 10:48 PDT
On Call Engineers are Investigating
Resolved - We have fully investigated the issue with Authentication triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
May 7, 13:16 PDT
Investigating - Our monitoring systems have detected a potential issue with Authentication. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 7, 13:10 PDT
SMS Delivery Delays to Guatemala - Guatemala Tigo Network
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Guatemala Tigo Network in Guatemala. This incident has been resolved.
May 7, 04:12 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Guatemala Tigo Network in Guatemala. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 7, 02:52 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Guatemala Tigo Network in Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 7, 01:50 PDT
SMS Carrier Partner Maintenance - Small US Regional Carriers
Completed - The scheduled maintenance has been completed.
May 7, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 21:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting an emergency maintenance on the following dates:
6 May 2021 from 21:00 PDT to 7 May 2021 at 02:00 PDT.

During the maintenance window, there could be intermittent delays delivering SMS to and from these small regional carriers:
Impacted Carrier(s):
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA
May 4, 02:33 PDT
May 6, 2021
Packet Loss Between US and Brazil Region Impacting Voice Call Quality for Subset of Customers.
Resolved - We are no longer observing packet loss for Brazil. This incident has been resolved.
May 6, 13:53 PDT
Monitoring - Starting at 1:12 PM PST we are seeing recovery in packet loss for Brazil. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
May 6, 13:22 PDT
Update - Starting at 12:22 PM PST we are experiencing packet loss for Brazil. Subset of customers may experience degraded call quality or dropped calls due to latency.
May 6, 13:18 PDT
Investigating - Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 6, 13:02 PDT
Mauritius SMS Carrier Maintenance - my.t (Mauritius Telecom) Mauritius
Completed - The scheduled maintenance has been completed.
May 6, 12:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 12:00 PDT
Scheduled - The my.t (Mauritius Telecom) network in Mauritius is conducting a planned maintenance from 06 May 2021 at 12:00 PDT until 06 May 2021 at 12:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from my.t (Mauritius Telecom) handsets.
May 2, 06:40 PDT
SMS Delivery Delays to Kazakhstan - K-Cell Network
Resolved - We are no longer experiencing SMS delivery delays when sending messages to K-Cell Network in Kazakhstan. This incident has been resolved.
May 6, 09:11 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to K-Cell Network in Kazakhstan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 6, 07:20 PDT
Identified - We are experiencing SMS delivery delays when sending messages to K-Cell Network in Kazakhstan. Our engineers have identified and are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 6, 06:50 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to K-Cell Network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 6, 05:50 PDT
SMS Delivery Delay Over Libya - Libyana Mobile Phone
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Libya - Libyana Mobile Phone. This incident has been resolved.
May 6, 07:29 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Libya - Libyana Mobile Phone. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 6, 05:45 PDT
Update - We continue to experience SMS delivery delays when sending messages to Libya - Libyana Mobile Phone. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 6, 01:45 PDT
Update - We continue to experience SMS delivery delays when sending messages to Libya - Libyana Mobile Phone. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
May 5, 23:54 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Libya - Libyana Mobile Phone. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 5, 22:54 PDT
US SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
May 6, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 22:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 05 May 2021 at 10:00PM PST until 06 May 2021 at 05:00AM PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US longcode.
Apr 25, 21:22 PDT
US MMS/SMS Carrier Maintenance - AT&T US
Completed - The scheduled maintenance has been completed.
May 6, 04:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 21:01 PDT
Scheduled - The AT&T network in the US is conducting emergency maintenance from 05 May 2021 at 21:00 PDT until 06 May 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS / MMS to and from AT&T US handsets when sending via US short code, US long code, and US Toll-free numbers.
May 5, 16:35 PDT
SMS Carrier Partner Maintenance - Small US Regional Carriers
Completed - The scheduled maintenance has been completed.
May 6, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 21:01 PDT
Scheduled - Our SMS carrier partner in the US is conducting an emergency maintenance on the following dates:
5 May 2021 from 21:00 PDT to 6 May 2021 at 02:00 PDT.

During the maintenance window, there could be intermittent delays delivering SMS to and from these small regional carriers:
Impacted Carrier(s):
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA
May 4, 02:31 PDT
US Toll-Free SMS & MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
May 6, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 20:00 PDT
Scheduled - Our SMS & MMS carrier partner in the US is conducting a planned maintenance from 05 May 2021 at 20:00 PDT until 06 May 2021 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS & MMS to and from US handsets via US toll-free numbers.
May 1, 06:32 PDT
May 5, 2021
SMS & MMS Delivery Delays to USA via Subset of Short Code to Small Subset of External Customers
Resolved - SMS & MMS Delivery Delays to USA via Subset of Short Code was degraded for 60 minutes between 1:25 PM and 2:25 PM Pacific Time on 05/05/2021 to small subset of external customers. During this period, customers may have experienced delivery delays. The issue has now been resolved.
May 5, 17:39 PDT
Russia SMS Carrier Maintenance - Megafon Russia
Completed - The scheduled maintenance has been completed.
May 5, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 13:00 PDT
Scheduled - The Megafon network in Russia is conducting a Scheduled Maintenance from 05 May 2021 at 13:00 PDT until 05 May 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia handsets.
May 2, 05:53 PDT
OneTouch Push Notifications Degradation
Resolved - OneTouch push notifications was degraded for 1 hour and 11 minutes between 13:41 and 14:52 Pacific Time on 05/05/2021. During this period, a small subset of customers may have experienced a deliverability failure of OneTouch push notifications to end user devices. The issue has now been resolved.
May 5, 16:27 PDT
Elevated HTTP 500 Responses for Taskrouter API
Resolved - Taskrouter was degraded for 16 minutes between 12:16 PM to 12:32 PM Pacific Time on 05/05/2021. During this period, a small subset of customers may have experienced elevated HTTP 500 errors while retrieving statistic information using API. The issue has now been resolved.
May 5, 13:02 PDT
Singapore SMS Carrier Maintenance - M1 Singapore
Completed - The scheduled maintenance has been completed.
May 5, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 10:00 PDT
Scheduled - The M1 Singapore network in Singapore is conducting a planned maintenance from 5th of May 2021 at 10:00AM PST until 5th of May 2021 at 1:00PM PST. During the maintenance window, there could be intermittent delays delivering SMS to M1 Singapore handsets via shortcode.
Apr 22, 23:11 PDT
On Call Engineers are Investigating
Resolved - We have fully investigated the potential issue with Flex routing triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
May 5, 12:57 PDT
Investigating - Our monitoring systems have detected a potential issue with Flex routing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 5, 12:37 PDT
SMS Delivery Delays From US Toll-Free Numbers and Short codes to Cellular Corp Network
Resolved - We are no longer experiencing delivery report delays when sending SMS to US Cellular Corp network on Twilio toll free numbers and short codes. This incident has been resolved.
May 5, 10:56 PDT
Monitoring - We are observing recovery in delivery report delays when sending SMS to US Cellular Corp network on Twilio toll free numbers and short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 5, 10:03 PDT
Update - We are experiencing delays in receiving message delivery reports when sending to US Cellular Corp network on Twilio toll free numbers and short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 5, 09:36 PDT
Investigating - We are experiencing delays in receiving message delivery reports when sending to US Cellular Corp network on Twilio toll free numbers and short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 5, 09:25 PDT
US SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
May 5, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 22:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 04 May 2021 at 10:00PM PST until 05 May 2021 at 05:00AM PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US longcode.
Apr 25, 21:22 PDT
US SMS Carrier Maintenance - Sprint US
Completed - The scheduled maintenance has been completed.
May 5, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 22:00 PDT
Scheduled - The Sprint network in the US is conducting maintenance from 04 May 2021 at 22:00 PDT until 05 May 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Sprint US handsets when sending via US short code, US long code, and US Toll-free numbers.
May 3, 15:33 PDT
SMS Carrier Partner Maintenance - Small US Regional Carriers
Completed - The scheduled maintenance has been completed.
May 5, 02:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 21:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting an emergency maintenance on the following dates:
4 May 2021 from 21:00 PDT to 5 May 2021 at 02:00 PDT.

During the maintenance window, there could be intermittent delays delivering SMS to and from these small regional carriers:
Impacted Carrier(s):
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA
May 4, 02:30 PDT
Mexico SMS Carrier Maintenance - Telcel
Completed - The scheduled maintenance has been completed.
May 5, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 21:00 PDT
Scheduled - The Telcel network in Mexico is conducting a planned maintenance from 04 May 2021 at 21:00 PDT until 05 May 2021 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telcel Mexico handsets.
Apr 17, 23:55 PDT
Mexico SMS Carrier Maintenance - Telcel Mexico
Completed - The scheduled maintenance has been completed.
May 5, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 22:00 PDT
Scheduled - The Telcel network in Mexico is conducting an emergency maintenance from 4 May 2021 at 22:00 PDT until 5 May 2021 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel Mexico handsets.
May 3, 23:49 PDT
US SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
May 5, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 20:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting an emergency maintenance from 04 May 2021 at 20:00 PDT until 05 May 2021 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS,MMS & toll-free numbers to and from US handsets via a subset of US shortcode.
May 2, 11:37 PDT
May 4, 2021
Voice Transcriptions are Truncated
Resolved - We are no longer experiencing degradation with Transcriptions for Programmable Voice. This incident has been resolved.
May 4, 22:31 PDT
Monitoring - We are seeing improvement in Transcriptions for Programmable Voice. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 mins or as soon as more information becomes available.
May 4, 22:05 PDT
Update - We are experiencing degraded Transcriptions for Programmable Voice. Our engineers are working with our service provider to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 4, 21:04 PDT
Investigating - Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 4, 20:55 PDT
SMS Delivery Report Delays to T-Mobile, Verizon and Sprint Networks in the US Over Subset of Short-codes.
Resolved - We are no longer experiencing SMS delivery report delays to the US T-Mobile, Verizon and Sprint Networks over Subset of Short-codes. This incident has been resolved.
May 4, 18:20 PDT
Monitoring - We are observing recovery in delivery report delays to the US T-Mobile, Verizon and Sprint Networks over Subset of Short-codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 60 minutes or as soon as more information becomes available.
May 4, 17:46 PDT
Update - We are experiencing delays in receiving message delivery reports to the US T-Mobile, Verizon and Sprint Networks over Subset of Short-codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
May 4, 17:25 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Report Delay to T-Mobile, Verizon and Sprint Networks in US over subsets of short-codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 4, 17:11 PDT
SMS Delivery Report Delays For Germany T-mobile
Resolved - We are no longer experiencing delivery report delays when sending to Germany T-mobile. This incident has been resolved.
May 4, 13:45 PDT
Monitoring - We are observing recovery in message delivery report delays when sending to Germany T-mobile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
May 4, 13:03 PDT
Investigating - We are experiencing delays in receiving message delivery reports when sending to Germany, T-mobile. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
May 4, 12:14 PDT
SMS Delivery Delays to Orange Network in the Dominican Republic
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange Network in the Dominican Republic. This incident has been resolved.
May 4, 13:40 PDT
Update - We continue to experience SMS delivery delays when sending messages to Orange Network in the Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
May 4, 01:10 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Orange Network in the Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
May 3, 17:21 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Orange Network in the Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 3, 13:25 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Orange Network in the Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 3, 11:25 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Orange Network in the Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 3, 10:29 PDT
Inbound Call Issues to a Subset of Twilio UK Phone Numbers
Resolved - Our carrier partner confirmed that the issue causing inbound call failures to a subset of Twilio UK phone numbers had been resolved since 10:19 AM Pacific Time, and the service has been operational throughout the monitoring period. The incident is now resolved.
May 4, 12:27 PDT
Monitoring - We have started seeing recovery for inbound calls to a subset of Twilio UK phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 4, 10:51 PDT
Update - The issue causing inbound call problems to a subset of Twilio UK phone numbers has been identified. We are continuing to actively work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 4, 10:14 PDT
Update - The issue causing inbound call problems to a subset of Twilio UK phone numbers has been identified. We are continuing to actively work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 4, 08:15 PDT
Identified - The issue causing inbound call failures to a subset of Twilio UK phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 4, 07:17 PDT
Investigating - We are observing an issue establishing inbound calls to a subset of Twilio UK phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
May 4, 06:50 PDT
On Call Engineers are Investigating Issue with Flex
Resolved - Twilio Flex was degraded for 71 minutes between 9:13 a.m. and 10:24 a.m. Pacific Time on 05/04/2021. During this period, customers may have experienced missing events for conference based instructions, the inability to perform conference on reservations, missing events while performing a transfer, or inability to perform transfers for voice tasks. The issue has now been resolved, and it was confirmed there was no customer impact.
May 4, 11:34 PDT
Update - Twilio Flex was degraded for 71 minutes between 9:13 a.m. and 10:24 a.m. Pacific Time on 05/04/2021. During this period, customers may have experienced missing events for conference based instructions, the inability to perform conference on reservations, missing events while performing a transfer, or inability to perform transfers for voice tasks. The issue has now been resolved.
May 4, 11:32 PDT
Investigating - Our monitoring systems have detected a potential issue with Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 4, 11:08 PDT
SMS Delivery Delays from Shortcodes to Multiple US Networks
Resolved - Issues with SMS delivery delays when sending messages to multiple US networks has been resolved and SMS is operating normally at this time.
May 4, 08:33 PDT
Update - We continue to observe recovery in SMS delivery delays when sending messages to multiple US networks over a very small subset of short codes. We are continuing to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 4, 07:20 PDT
Update - We continue to observe recovery in SMS delivery delays when sending messages to multiple US networks over a very small subset of short codes. We are continuing to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 4, 05:30 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple US networks over a very small subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 4, 03:30 PDT
Update - We are continuing to work with our carrier partner to resolve SMS delivery delays when sending messages to multiple US networks over a very small subset of short codes. We expect to provide another update in 8 hours or as soon as more information becomes available.
May 3, 19:34 PDT
Update - We are continuing to work with our carrier partner to resolve SMS delivery delays when sending messages to multiple US networks over a very small subset of short codes. We expect to provide another update in 4 hours or as soon as more information becomes available.
May 3, 15:29 PDT
Update - We are continuing to work with our carrier partner to resolve SMS delivery delays when sending messages to multiple US networks over a very small subset of short codes. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 3, 13:35 PDT
Identified - Upon further investigation, we identified that the SMS delivery delay issue is limited to a very small subset of short codes. SMS messages from affected short codes to multiple mobile networks could be delayed up to a couple of minutes. We have started observing recovery in the past hour, while the delivery report could still be delayed. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 3, 12:28 PDT
Update - We are still experiencing SMS delivery delays when sending messages to multiple US networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 3, 10:15 PDT
Update - We are still experiencing SMS delivery delays when sending messages to multiple US networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 3, 08:16 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to multiple US networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 3, 07:16 PDT
US SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
May 4, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 22:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 03 May 2021 at 10:00PM PST until 04 May 2021 at 05:00AM PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US longcode.
Apr 25, 21:20 PDT
Inbound Call Failures to a Subset of Twilio Phone Numbers in Romania, Italy, Spain, Netherlands & Belgium
Resolved - The issue affecting inbound calls to Twilio Romania, Italy, Spain, Netherlands & Belgium phone numbers has been resolved, and the service is functioning normally at this time.
May 4, 04:31 PDT
Monitoring - We have started seeing recovery for inbound calls to Twilio Romania, Italy, Spain, Netherlands & Belgium phone numbers for the last 60 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 4, 02:36 PDT
Update - We continue to observe call failures to Twilio Romania, Italy, Spain, Netherlands & Belgium phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 4, 02:10 PDT
Investigating - We are observing a subset of call failures to Twilio Romania, Italy, Spain, Netherlands & Belgium phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 4, 01:10 PDT
May 3, 2021
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