Twilio Status

SMS Delivery Delays and Failures from Twilio to Wind Tre Italy

Investigating - Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Wind Tre network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 2026 - 14:26 PDT

United Arab Emirates SMS Carrier Partner Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 2026 - 13:02 PDT

Scheduled - Our SMS carrier partner in the United Arab Emirates is conducting a planned maintenance from 30 September 2026 at 13:00 PDT until 30 September 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United Arab Emirates handsets.
Sep 30, 2026 13:00-19:00 PDT

Czech Republic Voice Carrier Partner Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 2026 - 13:01 PDT

Scheduled -

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 30 September 2026 at 13:00 PDT until 30 September 2026 at 18:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.

Sep 30, 2026 13:00-18:00 PDT

Russia SMS Carrier Maintenance - Tele2

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 2026 - 13:00 PDT

Scheduled -

The Tele2 network in Russia is conducting a planned maintenance from 30 September 2026 at 13:00 PDT until 30 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Sep 30, 2026 13:00-17:00 PDT

SMS Delivery Failures from a Subset of Twilio Short Codes to Multiple Networks in Chile

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 2026 - 12:49 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 2026 - 12:10 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 2026 - 11:09 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 2026 - 11:08 PDT

SMS Delivery Delays and Failures from Twilio to Metfone, Viettel, Beeline, and Sotelco Cambodia

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 30, 2026 - 07:33 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 30, 2026 - 03:33 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 2026 - 01:32 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 2026 - 00:32 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone / Viettel / Beeline / Sotelco network subscribers in Cambodia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 2026 - 00:18 PDT

MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United States

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 30, 2026 - 03:38 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 26, 2026 - 11:25 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 26, 2026 - 03:24 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 25, 2026 - 23:20 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 2026 - 21:17 PDT

Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 25, 2026 - 20:16 PDT

MMS Delivery Failures From A Subset Of Network Subscribers In Australia To Twilio Australia Phone Numbers.

Update - Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 29, 2026 - 13:08 PDT

Update - Twilio customers may be experiencing MMS Delivery Failures from a Subset of Network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 25, 2026 - 08:21 PDT

Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 20, 2026 - 04:57 PDT

Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 17, 2026 - 03:22 PDT

Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 16, 2026 - 03:18 PDT

Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 11, 2026 - 16:45 PDT

Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 11, 2026 - 16:45 PDT

Update - We are continuing to investigate this issue.
Sep 11, 2026 - 16:44 PDT

Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 11, 2026 - 11:08 PDT

Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 11, 2026 - 02:12 PDT

Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 10, 2026 - 22:09 PDT

Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 10, 2026 - 20:08 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 07, 2026 - 12:09 PDT

Investigating - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 05, 2026 - 11:23 PDT

Identified - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 04, 2026 - 19:20 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 04, 2026 - 11:04 PDT

Investigating - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 04, 2026 - 06:19 PDT

Identified - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 04, 2026 - 04:02 PDT

Investigating - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 04, 2026 - 02:43 PDT

Uptime over the past 90 days. View historical uptime.

PROGRAMMABLE MESSAGING Under Maintenance

MMS Operational

SMS Under Maintenance

SMPP Operational

WhatsApp Messaging Operational

Notify Operational

Conversations Operational

Messaging Insights Operational

Messaging Services Operational

Content API Operational

Toll-free verification Operational

RCS Messaging Operational

Programmable Messaging API Operational

Intelligent Alerts Operational

PROGRAMMABLE VOICE US1 Operational

PSTN US1 Operational

SIP Interface US1 Operational

Client Web US1 Operational

Client Mobile US1 Operational

Conference US1 Operational

Recording US1 Operational

Queue US1 Operational

Text-to-Speech US1 Operational

Recording Transcriptions US1 Operational

TwiML US1 Operational

Voice Insights US1 Operational

Speech Recognition (Gather Speech) US1 Operational

Realtime Transcriptions US1 Operational

Pay US1 Operational

Media Streams US1 Operational

Dialogflow US1 Operational

ConversationRelay US1 Operational

Voice REST API US1 Operational

PROGRAMMABLE VOICE AU1 Operational

PSTN AU1 Operational

SIP Interface AU1 Operational

Client Web AU1 Operational

Client Mobile AU1 Operational

Conference AU1 Operational

Recording AU1 Operational

Queue AU1 Operational

Text-to-Speech AU1 Operational

Recording Transcriptions AU1 Operational

TwiML AU1 Operational

Voice Insights AU1 Operational

Speech Recognition (Gather Speech) AU1 Operational

Realtime Transcriptions AU1 Operational

Pay AU1 Operational

Media Streams AU1 Operational

ConversationRelay AU1 Operational

Voice REST API AU1 Operational

PROGRAMMABLE VOICE IE1 Operational

PSTN IE1 Operational

SIP Interface IE1 Operational

Client Web IE1 Operational

Client Mobile IE1 Operational

Conference IE1 Operational

Recording IE1 Operational

Queue IE1 Operational

Text-to-Speech IE1 Operational

Recording Transcriptions IE1 Operational

TwiML IE1 Operational

Voice Insights IE1 Operational

Speech Recognition (Gather Speech) IE1 Operational

Realtime Transcriptions IE1 Operational

Pay IE1 Operational

Media Streams IE1 Operational

ConversationRelay IE1 Operational

Voice REST API IE1 Operational

ACCOUNT SECURITY Operational

Authy 2FA Operational

Verify Operational

Authy App Operational

Lookup Operational

ELASTIC SIP TRUNKING US1 Operational

Origination US1 Operational

Termination US1 Operational

ELASTIC SIP TRUNKING AU1 Operational

Origination AU1 Operational

Termination AU1 Operational

ELASTIC SIP TRUNKING IE1 Operational

Origination IE1 Operational

Termination IE1 Operational

TaskRouter Operational

FLEX Operational

Flex Agent Copilot Operational

Flex Agent Desktop Operational

Flex Application Platform Operational

Flex Insights Operational

Flex Queue Stats Operational

Flex Teams View Operational

Flex Admin Console Operational

Flex Routing Operational

Flex Conversations Operational

Flex Programmable Chat Operational

Flex Programmable Voice Operational

Proxy Operational

Flex Plugins Operational

Flex Billing Operational

CONVERSATIONS Operational

Conversation Orchestrator Operational

Conversation Intelligence Operational

Conversation Intelligence (classic) Operational

Conversation Memory Operational

Enterprise Knowledge Operational

TWILIO EMAIL Operational

Mailsend: Comms API Operational

Logs Operational

Dedicated IP Address Operational

INTERCONNECT Operational

PHONE NUMBERS Operational

PROGRAMMABLE CHAT Operational

PROGRAMMABLE VIDEO Operational

Group Rooms Operational

Peer-to-Peer Rooms Operational

Recordings Operational

Compositions Operational

Network Traversal Service Operational

Go Rooms Operational

Video Insights Operational

Realtime Transcriptions Operational

PROXY Operational

SERVERLESS Operational

Studio Operational

Functions Operational

Assets Operational

TwiML Bins Operational

Sync Operational

DEVELOPER TOOLS Degraded Performance

Console Operational

Event Streams Operational

Debugger & Alarms Operational

Documentation Operational

REST API Operational

Bulk Export Degraded Performance

TWILIO PLATFORM Operational

Billing Operational

Customer Support Center Operational

Other Operational

Account Insights Operational

Trust Hub Operational

Organization Operational

CARRIER NETWORK Degraded Performance

SMS Long Code, North America Operational

MMS Long Code, North America Degraded Performance

SMS Short Code, North America Operational

MMS Short Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

Voice, North America Operational

Voice, Latin America Operational

SMS, Latin America Operational

Voice, APAC Operational

SMS, APAC Degraded Performance

MMS, APAC Degraded Performance

Voice, Europe Under Maintenance

SMS, Europe Degraded Performance

Voice, Middle East & Africa Operational

SMS, Middle East & Africa Operational

Verify Silent Network Auth Operational

Lookup Identity Match Operational

Lookup Line Type Intelligence [Legacy API] Degraded Performance

Lookup Line Type Intelligence [Twilio API] Operational

Lookup SIM Swap Operational

Legacy Identity MatchAndAttributes Operational

FRONTLINE Operational

Sender ID Operational

ZIPWHIP MESSAGING Operational

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

ZIPWHIP TOOLS Operational

Zipwhip Provisioner Dashboard and API Operational

Zipwhip Support Ticketing Operational

Toll-Free Verification Portal Operational

SendGrid Mail Sending Operational

API v3 Operational

SMTP Operational

API v2 Operational

SendGrid Marketing Campaigns Operational

SendGrid Webhooks Operational

Event Webhooks Operational

Parse API Operational

SendGrid API Operational

SendGrid Website Operational

SendGrid Statistics Operational

SendGrid Email Activity Operational

SendGrid Partners Operational

SendGrid Billing Operational

SendGrid Legacy Marketing Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

United States and Canada Twilio SMS and MMS Maintenance Sep `30`, `2026` `20:00` - Oct `1`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 30 September 2026 at 20:00 PDT until 01 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.

Posted on Aug 12, 2026 - 11:57 PDT

United States SMS Carrier Partner Maintenance Sep `30`, `2026` `22:00` - Oct `1`, `2026` `00:00` PDT

Our SMS carrier partner in the United States is conducting an emergency maintenance from 30 September 2026 at 22:00 PDT until 01 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Posted on Sep 30, 2026 - 09:03 PDT

United States SMS Carrier Partner Maintenance Sep `30`, `2026` `22:00` - Oct `1`, `2026` `06:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 30 September 2026 at 22:00 PDT until 01 October 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets.

Posted on Sep 28, 2026 - 09:41 PDT

Russia SMS Carrier Maintenance - MegaFon Oct `1`, `2026` `12:00`-`13:30` PDT

The MegaFon network in Russia is conducting a planned maintenance from 01 October 2026 at 12:00 PDT until 01 October 2026 at 13:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

Posted on Sep 23, 2026 - 12:30 PDT

Sender Verification Maintenance Oct `1`, `2026` `14:00`-`16:00` PDT

In order to increase the stability and scalability of our systems, we are performing emergency maintenance on our infrastructure on October 1, 2026 from 14:00–16:00 PDT. During this time customers may be temporarily unable to perform Sender Verification. These can be retried once maintenance is complete. Thank you for your patience through this maintenance.
Posted on Sep 28, 2026 - 16:47 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE Oct `1`, `2026` `14:00`-`18:00` PDT

Our carrier partner EE United Kingdom is conducting a planned maintenance from 01 October 2026 at 14:00 PDT until 01 October 2026 at 18:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

Posted on Sep 25, 2026 - 06:46 PDT

United States SMS Carrier Maintenance - AT&T Oct `1`, `2026` `21:00` - Oct `2`, `2026` `01:00` PDT

The AT&T network in the United States is conducting an emergency maintenance from 01 October 2026 at 21:00 PDT until 02 October 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets when sending via long codes and short codes.

Posted on Sep 30, 2026 - 04:41 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone Oct `2`, `2026` `13:00`-`14:30` PDT

Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 02 October 2026 at 13:00 PDT until 02 October 2026 at 14:30 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup SIM Swap, Verify Silent Network Auth, Lookup Identity Match, Legacy Identity MatchAndAttributes

Posted on Sep 29, 2026 - 04:26 PDT

Republic of the Congo SMS Carrier Partner Maintenance Oct `4`, `2026` `17:00`-`23:00` PDT

Our SMS carrier partner in the Republic of the Congo is conducting a planned maintenance from 04 October 2026 at 17:00 PDT until 04 October 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTN Republic of the Congo handsets.

Posted on Sep 24, 2026 - 08:01 PDT

United States SMS and MMS Carrier Partner Maintenance Oct `5`, `2026` `21:00` - Oct `6`, `2026` `03:00` PDT

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 05 October 2026 at 21:00 PDT until 06 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via subset of United States long codes.

Posted on Sep 16, 2026 - 15:17 PDT

US SMS Carrier Maintenance - Small US Carriers Oct `6`, `2026` `02:00`-`04:00` PDT

A subset of small networks in the US are conducting a planned maintenance from 06 October 2026 at 02:00 PDT until 06 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.

Posted on Sep 25, 2026 - 15:04 PDT

France Voice Carrier Partner Maintenance Oct `7`, `2026` `13:00`-`19:00` PDT

Our Voice carrier partner in France is conducting a planned maintenance from 07 October 2026 at 13:00 PDT until 07 October 2026 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio France mobile, toll free and landline phone numbers.

Posted on Sep 23, 2026 - 04:50 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct `7`, `2026` `20:00` - Oct `8`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 07 October 2026 at 20:00 PDT until 08 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

Posted on Sep 04, 2026 - 00:12 PDT

United States SMS and MMS Carrier Partner Maintenance Oct `7`, `2026` `21:00` - Oct `8`, `2026` `03:00` PDT

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 07 October 2026 at 21:00 PDT until 08 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via subset of United States long codes.

Posted on Sep 25, 2026 - 16:02 PDT

Multiple Destination SMS Carrier Partner Maintenance Oct `7`, `2026` `22:00` - Oct `8`, `2026` `04:00` PDT

Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 07 October 2026 at 22:00 PDT until 08 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via United States and Canada long codes.

Posted on Sep 04, 2026 - 13:01 PDT

Multiple Destination SMS Carrier Partner Maintenance Oct `12`, `2026` `20:00` - Oct `13`, `2026` `03:00` PDT

Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 12 October 2026 at 20:00 PDT until 13 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via subset of United States and Canada long codes.

Posted on Sep 18, 2026 - 16:00 PDT

United States MMS Carrier Partner Maintenance Oct `12`, `2026` `21:00` - Oct `13`, `2026` `02:00` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 12 October 2026 at 21:00 PDT until 13 October 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.

Posted on Sep 28, 2026 - 16:39 PDT

France Voice Carrier Partner Maintenance Oct `13`, `2026` `13:00`-`19:00` PDT

Our Voice carrier partner in France is conducting a planned maintenance from 13 October 2026 at 13:00 PDT until 13 October 2026 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to subset of Twilio France toll free and landline phone numbers.

Posted on Sep 23, 2026 - 09:03 PDT

United States SMS and MMS Carrier Partner Maintenance Oct `13`, `2026` `21:00` - Oct `14`, `2026` `03:00` PDT

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 13 October 2026 at 21:00 PDT until 14 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via subset of United States long codes.

Posted on Sep 25, 2026 - 15:05 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct `14`, `2026` `20:00` - Oct `15`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 14 October 2026 at 20:00 PDT until 15 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

Posted on Sep 04, 2026 - 00:23 PDT

United States SMS and MMS Carrier Partner Maintenance Oct `14`, `2026` `21:00` - Oct `15`, `2026` `03:00` PDT

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 14 October 2026 at 21:00 PDT until 15 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via subset of United States long codes.

Posted on Sep 25, 2026 - 15:05 PDT

Interconnection Infrastructure Upgrade (IE1) Oct `16`, `2026` `14:00`-`22:00` PDT

Twilio will perform scheduled network maintenance in our IE1 region during an 8-hour window from 16 October 2026 at 14:00 PDT to 16 October 2026 at 22:00 PDT.

During this window, customers may experience a brief service interruption of up to 90 seconds affecting the following:

Interconnected Customers: All IE1 interconnected customers will experience a brief interconnection service interruption of up to 90 seconds. During this maintenance, the following Twilio services may be impacted if they are using the IE1 interconnection:SIP Interface,Elastic SIP Trunking,WebRTC Client,SMS,Voice and Verify.

Customers interconnected with Twilio exclusively via IE1 will have no workaround during the brief 90-second interruption. Customers configured for failover to DE1 or alternate regions should experience no service disruption, provided automatic failover is enabled on their end.
Posted on Jul 29, 2026 - 00:27 PDT

United States SMS and MMS Carrier Partner Maintenance Oct `21`, `2026` `20:00` - Oct `22`, `2026` `00:00` PDT

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 21 October 2026 at 20:00 PDT until 22 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via United States long codes.

Posted on Sep 28, 2026 - 11:56 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct `21`, `2026` `20:00` - Oct `22`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 21 October 2026 at 20:00 PDT until 22 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

Posted on Sep 04, 2026 - 00:24 PDT

Infrastructure Maintenance on the San Jose (US2) PoP Oct `21`, `2026` `22:00`-`23:30` PDT

Twilio will conduct infrastructure maintenance on the San Jose (US2) PoP on October 21, 2026, from 10:00pm PDT until 11:30pm PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays during traffic re-convergence for traffic routing to and from Twilio’s US2/San Jose edge location.
Posted on Sep 15, 2026 - 15:09 PDT

United States SMS and MMS Carrier Partner Maintenance Oct `28`, `2026` `20:00` - Oct `29`, `2026` `00:00` PDT

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 28 October 2026 at 20:00 PDT until 29 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via subset of United States long codes.

Posted on Sep 29, 2026 - 08:15 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct `28`, `2026` `20:00` - Oct `29`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 28 October 2026 at 20:00 PDT until 29 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

Posted on Sep 04, 2026 - 00:24 PDT

United States SMS Carrier Partner Maintenance Nov `16`, `2026` `21:00` - Nov `17`, `2026` `03:00` PST

Our SMS carrier partner in the United States is conducting a planned maintenance from 16 November 2026 at 21:00 PST until 17 November 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes.

Posted on Sep 30, 2026 - 13:34 PDT

System Metrics Month Week Day

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Sep `30`, `2026`

Delivery Failures From Verify to China

Resolved - We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.
Sep 30, 09:31 PDT

Update - We continue to experience delivery failures from Verify to China. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 09:15 PDT

Investigating - We are experiencing delivery failures from Verify to China. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 08:16 PDT

SMS Delivery Delays from Twilio to Vodafone Netherlands

Resolved - The incident has been resolved and SMS delivery from Twilio to Vodafone network subscribers in the Netherlands is operating normally.
Sep 30, 07:20 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 06:28 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone network subscribers in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 05:02 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone network subscribers in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 03:53 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone network subscribers in Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 03:23 PDT

Messaging Logs API Latency & Errors

Resolved - We are no longer experiencing infrastructure issues affecting the Messaging Logs API. This incident has been resolved.
Sep 30, 06:09 PDT

Monitoring - We have identified and mitigated the underlying infrastructure issue affecting the Messaging Logs API. Initial recovery is underway, with elevated latency and intermittent log-fetching errors now subsiding. We are actively monitoring the system to ensure full stability and will provide another update shortly.
Sep 30, 05:49 PDT

Update - We are still investigating an issue with the Messaging Logs API. Users may experience higher latency than normal and errors fetching and listing Messaging Logs. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 30, 02:27 PDT

Update - We are still investigating an issue with the Messaging Logs API. Users may experience higher latency than normal and errors fetching and listing Messaging Logs. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 00:24 PDT

Investigating - We are investigating an issue with the Messaging Logs API. Users may experience higher latency than normal and errors fetching and listing Messaging Logs. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 29, 23:12 PDT

SMS Delivery Receipt Delays from Twilio to Tigo Guatemala

Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Tigo network subscribers in Guatemala are operating normally.
Sep 30, 05:39 PDT

Update - We have observed a recovery in SMS delivery receipts from Twilio to Tigo network subscribers in Guatemala and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 30, 03:41 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Tigo network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 01:40 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 29, 23:57 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 29, 20:54 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 29, 18:49 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 29, 17:43 PDT

SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia is operating normally.
Sep 30, 03:49 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 01:56 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 01:37 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 00:36 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 00:10 PDT

Canada Account Security Service Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 30, 01:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 21:01 PDT

Scheduled -

Our service partner is conducting a planned maintenance from 29 September 2026 at 21:00 PDT until 30 September 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Sep 29, 15:16 PDT

United Kingdom SMS Carrier Maintenance - T-Mobile / EE

Completed - The scheduled maintenance has been completed.
Sep 30, 01:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 08:01 PDT

Scheduled -

The T-Mobile / EE network in the United Kingdom is conducting a planned maintenance from 29 September 2026 at 08:00 PDT until 30 September 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile / EE United Kingdom handsets.

Sep 24, 06:37 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE

Completed - The scheduled maintenance has been completed.
Sep 30, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 08:00 PDT

Scheduled -

Our carrier partner EE United Kingdom is conducting a planned maintenance from 29 September 2026 at 08:00 PDT until 30 September 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

Sep 24, 03:24 PDT

Sep `29`, `2026`

Puerto Rico SMS Carrier Maintenance - Liberty

Completed - The scheduled maintenance has been completed.
Sep 29, 23:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 19:45 PDT

Scheduled -

The Liberty network in Puerto Rico is conducting a planned maintenance from 29 September 2026 at 19:45 PDT until 29 September 2026 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Liberty Puerto Rico handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Sep 29, 11:59 PDT

SMS Delivery Delays from a Subset of Twilio Phone Numbers to Tigo Guatemala

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala is operating normally.
Sep 29, 23:08 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 29, 23:07 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 29, 21:34 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 29, 20:34 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 29, 20:29 PDT

SMS Delivery Receipt Delays from Twilio to CTBC Brazil

Resolved - The incident has been resolved and SMS delivery receipts from Twilio to CTBC network subscribers in Brazil are operating normally.
Sep 29, 22:45 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to CTBC network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 29, 20:43 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 29, 14:24 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 28, 22:23 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 28, 14:23 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 28, 10:22 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 28, 08:17 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 28, 07:12 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 28, 06:25 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Sep 29, 22:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 21:30 PDT

Scheduled -

Our carrier partner Three United Kingdom is conducting a planned maintenance from 29 September 2026 at 21:30 PDT until 29 September 2026 at 22:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

Sep 23, 04:51 PDT

Russia SMS Carrier Maintenance - MTS

Completed - The scheduled maintenance has been completed.
Sep 29, 21:31 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 19:15 PDT

Scheduled -

The MTS network in Russia is conducting a planned maintenance from 29 September 2026 at 19:15 PDT until 29 September 2026 at 21:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.

Sep 28, 11:58 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Sep 29, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 15:00 PDT

Scheduled -

Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 29 September 2026 at 15:00 PDT until 29 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Sep 29, 11:58 PDT

Flex Plugins CLI Is Degraded

Resolved - Flex Plugins CLI has been resolved and is operating normally at this time. New version 7.1.3 of Flex Plugins CLI is released with the fix, kindly upgrade to resume publishing.
Sep 29, 10:12 PDT

Monitoring - Flex Plugins CLI is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Sep 29, 09:43 PDT

Update - Flex Plugins CLI is degraded and is unable to publish plugins. Engineering teams have figured out the issue and are actively working to have a patch out. We expect to provide another update in 2 hour(s) or as soon as more information becomes available.
Sep 29, 07:52 PDT

Identified - Flex Plugins CLI is degraded and is unable to publish plugins. Engineering teams have figured out the issue and are actively working to have a patch out. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 29, 06:56 PDT

Japan SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 29, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 06:00 PDT

Scheduled -

Our SMS carrier partner in Japan is conducting a planned maintenance from 29 September 2026 at 06:00 PDT until 29 September 2026 at 07:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Japan handsets.

Sep 10, 06:28 PDT

Yemen SMS Carrier Maintenance - HiTS-UNITEL

Completed - The scheduled maintenance has been completed.
Sep 29, 00:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 00:00 PDT

Scheduled -

The HiTS-UNITEL network in Yemen is conducting a planned maintenance from 29 September 2026 at 00:00 PDT until 29 September 2026 at 00:15 PDT. During the maintenance window, there could be intermittent delays delivering SMS to HiTS-UNITEL Yemen handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Sep 28, 14:45 PDT

Sep `28`, `2026`

SMS Delivery Delays from Twilio to Datora Brazil

Resolved - The incident has been resolved and SMS delivery from Twilio to Datora network subscribers in Brazil is operating normally.
Sep 28, 22:26 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 28, 22:26 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 28, 18:20 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 28, 16:15 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 27, 23:06 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 27, 06:54 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 26, 22:48 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 26, 18:39 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 26, 16:19 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 26, 15:18 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 24, 16:55 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 24, 08:49 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 24, 04:48 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 02:47 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 01:42 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 01:36 PDT

Voice Call Failures from a Subset of Twilio Mobile Numbers to Vodafone United Kingdom

Resolved - The incident has been resolved and voice calls from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom are operating normally.
Sep 28, 20:38 PDT

Update - We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 28, 16:36 PDT

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 28, 14:30 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 28, 10:56 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 28, 06:50 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 28, 04:48 PDT

Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 28, 03:45 PDT

Russia SMS Carrier Maintenance - UralTel/U-Tel/Ermak RMS, Win Mobile, Volna mobile and Personnal Communicational

Completed - The scheduled maintenance has been completed.
Sep 28, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 16:01 PDT

Scheduled -

The UralTel/U-Tel/Ermak RMS, Win Mobile, Volna mobile and Personnal Communicational networks in Russia are conducting a planned maintenance from 28 September 2026 at 16:00 PDT until 28 September 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to UralTel/U-Tel/Ermak RMS, Win Mobile, Volna mobile and Personnal Communicational Russia handsets.

Sep 25, 23:43 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Sep 28, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 14:00 PDT

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 28 September 2026 at 14:00 PDT until 28 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 28, 05:23 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Sep 28, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 13:00 PDT

Scheduled -

The Tele2 network in Russia is conducting a planned maintenance from 28 September 2026 at 13:00 PDT until 28 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Sep 1, 07:30 PDT

Russia SMS Carrier Maintenance - Sberbank Mobile

Completed - The scheduled maintenance has been completed.
Sep 28, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 13:01 PDT

Scheduled -

The Sberbank Mobile network in Russia is conducting a planned maintenance from 28 September 2026 at 13:00 PDT until 28 September 2026 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sberbank Mobile Russia handsets.

Sep 26, 09:00 PDT

Automated Alert: No Customer Impact

Resolved - We have fully investigated the Flex issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Sep 28, 14:43 PDT

Investigating - Our monitoring systems have detected a potential issue with Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Sep 28, 12:50 PDT

Bulk Messaging API Errors

Resolved - Our engineers have investigated and resolved an issue with the Bulk Messaging API. From 12:00PM PDT to 12:30PM PDT on Wednesday, 9/16/26, customers may have experienced elevated HTTP 503 status codes and request timeouts when calling Bulk Messaging API endpoints. The issue has been resolved and all impacted services are operating normally.
Sep 28, 14:12 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Sep 28, 13:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 12:00 PDT

Scheduled -

The MegaFon network in Russia is conducting a planned maintenance from 28 September 2026 at 12:00 PDT until 28 September 2026 at 13:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

Sep 23, 11:51 PDT

Voice Call Failures from a Subset of Twilio Phone Numbers to Hong Kong

Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Hong Kong are operating normally.
Sep 28, 08:05 PDT

Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 28, 04:26 PDT

Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 23, 11:59 PDT

Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 23, 03:59 PDT

Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 22, 23:59 PDT

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 22, 21:58 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 22, 00:48 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 12, 08:31 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 12, 00:30 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 11, 20:25 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 11, 18:25 PDT

Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 11, 17:24 PDT

Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 11, 17:16 PDT

SMS Delivery Failures from Twilio to Multiple Networks in Spain

Resolved - The incident has been resolved and SMS delivery from Twilio to affected networks in Spain is operating normally.
Sep 28, 06:37 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Spain and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 28, 04:29 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in Spain. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 28, 02:26 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in Spain. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 28, 01:26 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 28, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 21:00 PDT

Scheduled -

Our MMS carrier partner in the United States is conducting a planned maintenance from 27 September 2026 at 21:00 PDT until 28 September 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.

Sep 21, 20:48 PDT

Sep `27`, `2026`

Republic of the Congo SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 27, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 17:00 PDT

Scheduled -

Our SMS carrier partner in the Republic of the Congo is conducting a planned maintenance from 27 September 2026 at 17:00 PDT until 27 September 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTN Republic of the Congo handsets.

Sep 24, 08:00 PDT

SMS Delivery Delays from Twilio to Proximus Belgium

Resolved - The incident has been resolved and SMS delivery from Twilio to Proximus network subscribers in Belgium is operating normally.
Sep 27, 22:30 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Proximus network subscribers in Belgium and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 27, 21:24 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Proximus network subscribers in Belgium and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 27, 19:18 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Proximus network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 27, 19:17 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Proximus network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 27, 17:16 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Proximus network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 27, 16:11 PDT

Philippines SMS Carrier Maintenance - Globe Telecom

Completed - The scheduled maintenance has been completed.
Sep 27, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 12:00 PDT

Scheduled -

The Globe Telecom network in the Philippines is conducting a planned maintenance from 27 September 2026 at 12:00 PDT until 27 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

Sep 4, 16:08 PDT

Malaysia SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 27, 13:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 11:00 PDT

Scheduled -

Our SMS carrier partner in Malaysia is conducting a planned maintenance from 27 September 2026 at 11:00 PDT until 27 September 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Celcom Malaysia handsets via subset of Malaysia long codes.

Sep 23, 05:21 PDT

Malaysia SMS Carrier Maintenance - Yes 4G

Completed - The scheduled maintenance has been completed.
Sep 27, 13:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 11:01 PDT

Scheduled -

The Yes 4G network in Malaysia is conducting a planned maintenance from 27 September 2026 at 11:00 PDT until 27 September 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Yes 4G Malaysia handsets.

Sep 23, 23:22 PDT

Sep `26`, `2026`

Infrastructure Maintenance: Saturday, September 26, from 11AM-7PM PT

Completed - The scheduled maintenance has been completed.
Sep 26, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 11:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 25, 14:57 PDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 25, 14:53 PDT

Scheduled - In order to increase the stability and scalability of our systems, we are performing an emergency maintenance on our infrastructure on September 26, 2026 from 11AM to 7PM PT.

During this time, customers may experience failures when trying to attempt new signups and upgrades. Mail delays expected on the order of under 10s.

Thank you for your patience through this maintenance.
Sep 20, 08:49 PDT

SMS Delivery Receipt Delays from Twilio to MTN Cameroon

Resolved - The incident has been resolved and SMS delivery receipts from Twilio to MTN network subscribers in Cameroon are operating normally.
Sep 26, 13:32 PDT

Update - We have observed a recovery in SMS delivery receipts from Twilio to MTN network subscribers in Cameroon and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 26, 10:00 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to MTN network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 26, 07:49 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 25, 11:34 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 24, 19:34 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 24, 11:25 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 24, 07:25 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 05:24 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 04:24 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Cameroon. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 04:13 PDT

Sep `25`, `2026`

Egypt SMS Carrier Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Sep 25, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 16:00 PDT

Scheduled -

The Vodafone network in Egypt is conducting a planned maintenance from 25 September 2026 at 16:00 PDT until 25 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Egypt handsets.

Sep 22, 05:37 PDT

Intermittent Trial Unit Errors for Verify 'Try it out' Feature

Resolved - This incident has been resolved. The Twilio Verify 'Try it out' feature for trial accounts is operating normally.
Sep 25, 18:16 PDT

Update - This incident has been resolved. The Twilio Verify 'Try it out' feature for trial accounts is operating normally.
Sep 25, 18:15 PDT

Monitoring - Twilio Verify 'Try it out' feature in trial accounts is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Sep 25, 17:46 PDT

Update - We are investigating intermittent "Trial units expired" errors when creating verifications using the Twilio Verify 'Try it out' feature in trial accounts. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 25, 17:00 PDT

Investigating - Our monitoring systems have detected a potential issue with the Twilio Verify 'Try it out' feature for trial accounts. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Sep 25, 16:51 PDT

Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Brazil

Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil are operating normally.
Sep 25, 15:49 PDT

Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 14:07 PDT

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 25, 14:03 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 25, 11:12 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 09:07 PDT

Investigating - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 25, 08:01 PDT

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico

Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico are operating normally.
Sep 25, 15:46 PDT

Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 25, 00:22 PDT

Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 23, 08:11 PDT

Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 23, 00:10 PDT

Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 22, 18:31 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 22, 16:21 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 22, 15:19 PDT

Update - We have observed a recovery in SMS delivery receipts from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 22, 13:45 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 22, 11:45 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 22, 10:38 PDT

Update - We have observed a recovery in SMS delivery receipts from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 22, 04:15 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 21, 18:12 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 21, 14:04 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 21, 12:03 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 21, 11:01 PDT

Update - We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 21, 03:00 PDT

Update - We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 20, 22:59 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 20, 18:56 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 20, 13:54 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 20, 11:47 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 20, 10:47 PDT

SMS Delivery Delays from Twilio to Etisalat United Arab Emirates

Resolved - The incident has been resolved and SMS delivery from Twilio to Etisalat network subscribers in the United Arab Emirates is operating normally.
Sep 25, 15:28 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 25, 15:08 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 12:59 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 25, 11:36 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 09:35 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 25, 08:35 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 25, 08:27 PDT

SMS Delivery Delays from a Subset of Twilio Short Codes to Cellularone NE Arizona United States

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States is operating normally.
Sep 25, 15:23 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 13:15 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 25, 09:35 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 25, 05:35 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 03:34 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 25, 02:33 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 24, 22:24 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 20:24 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 19:24 PDT

Voice Call Post Dial Delay from Twilio Phone Numbers to Jazz Pakistan

Resolved - The incident has been resolved and voice calls from Twilio Phone Numbers to Jazz network subscribers in Pakistan are operating normally.
Sep 25, 14:36 PDT

Monitoring - We have observed a recovery in voice calls from Twilio Phone Numbers to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 12:15 PDT

Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 24, 17:52 PDT

Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 23, 01:51 PDT

Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 22, 17:50 PDT

Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 22, 13:50 PDT

Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 22, 11:50 PDT

Identified - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 22, 10:49 PDT

Update - We have observed a recovery in voice calls from Twilio Phone Numbers to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 22, 09:52 PDT

Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 21, 15:50 PDT

Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 21, 07:49 PDT

Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 21, 03:48 PDT

Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 21, 01:37 PDT

Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 21, 00:17 PDT

Investigating - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 20, 23:10 PDT

Voice Call Failures From a Subset of Twilio Phone Numbers to Norway

Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Norway are operating normally.
Sep 25, 13:56 PDT

Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Norway and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 25, 10:09 PDT

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Norway and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 08:08 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 24, 16:28 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 24, 00:27 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 23, 16:26 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 23, 12:26 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 23, 10:20 PDT

Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 23, 09:20 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Norway. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 23, 09:03 PDT

Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 23, 08:02 PDT

SMS Delivery Failures From a Subset of Twilio Short Codes to T-Mobile United States

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States is operating normally.
Sep 25, 13:35 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 11:34 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 25, 11:21 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 25, 11:11 PDT

SMS Delivery Receipt Delays from a Subset of Twilio Alphanumeric Sender IDs to Ooredoo Algeria

Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria are operating normally.
Sep 25, 09:58 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 07:57 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 25, 02:16 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 24, 18:15 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 24, 14:15 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 12:15 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 11:09 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 10:55 PDT

User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for Verizon in United States

Resolved - The incident has been resolved and User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States is operating normally.
Sep 25, 05:45 PDT

Monitoring - We have observed a recovery in User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 03:42 PDT

Update - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 01:38 PDT

Identified - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 25, 00:35 PDT

Investigating - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 23:34 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Sep 25, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 20:00 PDT

Scheduled -

The T-Mobile network in the United States is conducting a planned maintenance from 24 September 2026 at 20:00 PDT until 25 September 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.

Sep 22, 11:54 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 25, 03:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 01:00 PDT

Scheduled -

Our MMS carrier partner in the United States is conducting an emergency maintenance from 25 September 2026 at 01:00 PDT until 25 September 2026 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Sep 24, 08:06 PDT

SMS Delivery Delays from Twilio to Claro Brazil

Resolved - The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Brazil is operating normally.
Sep 25, 01:30 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 23:22 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 21:54 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 20:54 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 20:49 PDT

Canada Account Security Service Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 25, 01:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 21:00 PDT

Scheduled -

Our service partner is conducting a planned maintenance from 24 September 2026 at 21:00 PDT until 25 September 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]

Sep 18, 10:43 PDT

Sep `24`, `2026`

United States MMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Sep 24, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 19:00 PDT

Scheduled -

The AT&T network in the United States is conducting a planned maintenance from 24 September 2026 at 19:00 PDT until 24 September 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS from AT&T United States handsets when sending via long codes.

Sep 23, 17:32 PDT

SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to Telkomsel Indonesia

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia is operating normally.
Sep 24, 21:41 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 19:34 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 24, 15:54 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 24, 11:54 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 09:48 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 08:46 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 24, 07:03 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 24, 03:02 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 01:02 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 23, 23:56 PDT

Event Streams Service Disruption

Resolved - Our engineers have monitored the fix and confirmed the issue with event streams has been resolved. All services are now operating normally at this time.
Sep 24, 19:24 PDT

Update - Our team is continuing to work on restoring a small subset of events that are delayed from 12:12 PM PT and customers may see some duplicate events happened for a few minutes around 12:13 PM PT. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 19:05 PDT

Identified - Our engineers have identified the issue and are working on restoring delayed events. A subset of mail-send related events (such as Delivered, Deferred, Bounces, Spam Reports) for Email Activity, Marketing Campaigns, Group Unsubscribes, and Event Webhook are delayed for a specific time window (TBD). Email stats for new mail recieved after 12:15 PM PT is not impacted and no event data was lost. We will provide an update in 1 hour or as soon as more information becomes available.
Sep 24, 15:13 PDT

Update - Our engineers are continuing to investigate the issue causing inconsistencies with Event Streams. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 13:44 PDT

Investigating - We are investigating a service interruption with Event Streams. Customers may experience event data loss or delays in event delivery. Our team is actively investigating the scope of impact and data recovery options. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 13:40 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 24, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 18:00 PDT

Scheduled -

Our MMS carrier partner in the United States is conducting an emergency maintenance from 17 September 2026 at 18:00 PDT until 24 September 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS from AT&T United States handsets via subset of United States long codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Sep 17, 17:59 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Sep 24, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 13:02 PDT

Scheduled -

The MegaFon network in Russia is conducting a series of planned maintenances from 23 September 2026 at 13:00 PDT until 24 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

Note, the maintenance will be carried out on each of the following dates and times:

23 September 2026 at 13:00 PDT until 23 September 2026 at 17:00 PDT

24 September 2026 at 13:00 PDT until 24 September 2026 at 17:00 PDT
Sep 21, 14:16 PDT

Voice Call Failures From a Subset of Twilio Phone Numbers to Vodafone in the United Kingdom of Great Britain and Northern Ireland

Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom of Great Britain and Northern Ireland are operating normally.
Sep 24, 16:20 PDT

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom of Great Britain and Northern Ireland and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 14:19 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom of Great Britain and Northern Ireland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 24, 11:31 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom of Great Britain and Northern Ireland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 09:30 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 08:29 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 24, 03:38 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 23, 19:38 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom of Great Britain and Northern Ireland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 23, 15:38 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom of Great Britain and Northern Ireland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 23, 13:37 PDT

Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom of Great Britain and Northern Ireland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 23, 12:35 PDT

Malaysia SMS Carrier Maintenance - Celcom

Completed - The scheduled maintenance has been completed.
Sep 24, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 09:01 PDT

Scheduled -

The Celcom network in Malaysia is conducting a planned maintenance from 24 September 2026 at 09:00 PDT until 24 September 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Celcom Malaysia handsets.

Sep 18, 16:21 PDT

Russia SMS Carrier Maintenance - Gazprom Telekom

Completed - The scheduled maintenance has been completed.
Sep 24, 14:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 13:00 PDT

Scheduled -

The Gazprom Telekom network in Russia is conducting a planned maintenance from 24 September 2026 at 13:00 PDT until 24 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprom Telekom Russia handsets.

Sep 22, 05:38 PDT

Singapore SMS Carrier Maintenance - SingTel

Completed - The scheduled maintenance has been completed.
Sep 24, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 10:00 PDT

Scheduled -

The SingTel network in Singapore is conducting an emergency maintenance from 24 September 2026 at 10:00 PDT until 24 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SingTel Singapore handsets.

Sep 22, 21:24 PDT

Malaysia SMS Carrier Maintenance - DiGi and Celcom

Completed - The scheduled maintenance has been completed.
Sep 24, 13:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 09:00 PDT

Scheduled -

The DiGi and Celcom networks in Malaysia are conducting a planned maintenance from 24 September 2026 at 09:00 PDT until 24 September 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to DiGi and Celcom Malaysia handsets.

Sep 18, 20:57 PDT

Customers Using Conversation Intelligence (Classic) May Experience Delays With Transcript and Operator Results Being Available

Resolved - The incident for Conversation Intelligence (classic) is experiencing issue processing Language Operators which may cause a delay in Operator Results and Transcriptions being available has been resolved and it is operating normally at this time.
Sep 24, 12:35 PDT

Monitoring - We are now seeing persistent recovery in transcription processing and operator results latency. We'll continue to monitor for 30 minutes
Sep 24, 11:17 PDT

Identified - We are seeing again, delays in Operator Results and Transcriptions being available. We'll provide an update in 1 hour or as soon as more information becomes available.
Sep 24, 10:09 PDT

Monitoring - We see recovery with Conversation Intelligence (classic) issue processing Language We'll monitor for 30 minutes.
Sep 24, 08:11 PDT

Update - Conversation Intelligence (classic) is experiencing issue processing Language Operators which may cause a delay in Operator Results and Transcriptions being available. Twilio Engineers are investigating the issue. We'll provide an update in 1 hour or as soon as more information becomes available.
Sep 24, 07:49 PDT

Investigating - Our monitoring systems have detected a potential issue with Conversations. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Sep 24, 07:37 PDT

Link Branding Creation Fails with HTTP 500 Internal Server Error (Auto SSL Enabled)

Resolved - Our engineers have monitored the fix and confirmed the issue with Link Branding (Auto SSL Enabled) has been resolved. All services are now operating normally at this time.
Sep 24, 11:26 PDT

Monitoring - Our engineers have implemented a fix and are monitoring system performance. Link Branding creation with Auto SSL selected has recovered and functionality has improved. We will provide another update in 30 minutes or as soon as more information becomes available.
Sep 24, 11:02 PDT

Identified - Starting at approximately 8:40am Pacific time on Sept 24th, our engineers have identified an issue causing HTTP 5xx errors during Link Branding creation with Auto SSL enabled and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 09:22 PDT

Some Transfer Calls in Elastic SIP Trunking Failing With Error Code 32204

Resolved - This incident has been resolved.
Sep 24, 11:02 PDT

Update - Transfer calls done via SIP REFER in Elastic SIP Trunking are no longer Failing With Error Code 32204, we'll monitor for 30 minutes and will share more info if it becomes available.
Sep 24, 10:56 PDT

Update - We are continuing to investigate this issue.
Sep 24, 10:38 PDT

Update - Transfer calls done via SIP REFER in Elastic SIP Trunking is Failing With Error Code 32204, our engineers are actively working on this and will provide an update in 1 hour or as soon as more information is available.
Sep 24, 10:36 PDT

Investigating - Our monitoring systems have detected a potential issue with Voice. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Sep 24, 10:19 PDT

SMS Delivery Delays and Failures from Twilio to MTS Belarus

Resolved - The incident has been resolved and SMS delivery from Twilio to MTS network subscribers in Belarus is operating normally.
Sep 24, 08:09 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to MTS network subscribers in Belarus and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 06:56 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTS network subscribers in Belarus. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 06:31 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTS network subscribers in Belarus. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 05:27 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTS network subscribers in Belarus. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 04:52 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Sep 24, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 20:01 PDT

Scheduled -

The T-Mobile network in the United States is conducting a planned maintenance from 23 September 2026 at 20:00 PDT until 24 September 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.

Sep 22, 11:53 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 24, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 23:01 PDT

Scheduled -

Our MMS carrier partner in the United States is conducting a planned maintenance from 23 September 2026 at 23:00 PDT until 24 September 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States long codes and short codes.

Sep 22, 11:55 PDT

United States and Canada Twilio SMS and MMS Maintenance

Completed - The scheduled maintenance has been completed.
Sep 24, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 20:00 PDT

Scheduled -

Twilio is conducting a planned maintenance from 23 September 2026 at 20:00 PDT until 24 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.

Aug 12, 11:57 PDT

Sep `23`, `2026`

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Sep 23, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 21:00 PDT

Scheduled -

Our carrier partner Three United Kingdom is conducting a planned maintenance from 23 September 2026 at 21:00 PDT until 23 September 2026 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes, Verify Silent Network Auth

Sep 16, 06:36 PDT

Belgium SMS Carrier Maintenance - Telenet Mobile and BASE

Completed - The scheduled maintenance has been completed.
Sep 23, 21:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 14:00 PDT

Scheduled -

The Telenet Mobile and BASE networks in Belgium are conducting a planned maintenance from 23 September 2026 at 14:00 PDT until 23 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telenet Mobile and BASE Belgium handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Sep 22, 20:33 PDT

Kazakhstan SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Sep 23, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 15:00 PDT

Scheduled -

The Tele2 network in Kazakhstan is conducting a planned maintenance from 23 September 2026 at 15:00 PDT until 23 September 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Sep 23, 04:58 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Sep 23, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 13:00 PDT

Scheduled -

The Tele2 network in Russia is conducting a planned maintenance from 23 September 2026 at 13:00 PDT until 23 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Sep 1, 07:30 PDT

SMS Delivery Failures from Twilio Alphanumeric Sender IDs to MTN Nigeria

Resolved - The incident has been resolved and SMS delivery from Twilio Alphanumeric Sender IDs to MTN network subscribers in Nigeria is operating normally.
Sep 23, 16:52 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 23, 15:28 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 23, 12:29 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 23, 11:23 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to MTN network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 23, 10:57 PDT

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV

Completed - The scheduled maintenance has been completed.
Sep 23, 14:20 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 11:20 PDT

Scheduled -

The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 23 September 2026 at 11:20 PDT until 23 September 2026 at 14:20 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.

Sep 22, 06:46 PDT

SMS Delivery Failures from Twilio to Multiple Countries

Resolved - The incident has been resolved and SMS delivery from Twilio to affected countries is operating normally.
Sep 23, 13:10 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender Type to multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 23, 11:11 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender Type to multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 23, 07:15 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 23, 05:15 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 23, 04:14 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 23, 03:58 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Sep 23, 13:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 12:30 PDT

Scheduled -

The Beeline network in Russia is conducting a planned maintenance from 23 September 2026 at 12:30 PDT until 23 September 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Sep 23, 04:52 PDT

SMS Delivery Delays from Twilio to MASS Response Austria

Resolved - The incident has been resolved and SMS delivery from Twilio to MASS Response network subscribers in Austria is operating normally.
Sep 23, 10:13 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to MASS Response network subscribers in Austria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 23, 08:11 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MASS Response network subscribers in Austria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 23, 07:24 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to MASS Response network subscribers in Austria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 23, 06:23 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to MASS Response network subscribers in Austria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 23, 05:53 PDT

SMS Delivery Delays from Twilio Phone Numbers to Tele2 Sweden

Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to Tele2 network subscribers in Sweden is operating normally.
Sep 23, 05:25 PDT

Update - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Tele2 network subscribers in Sweden and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 23, 01:53 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Tele2 network subscribers in Sweden and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 22, 23:53 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Tele2 network subscribers in Sweden. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 22, 23:32 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Sep 23, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 19:01 PDT

Scheduled -

The T-Mobile network in the United States is conducting a planned maintenance from 22 September 2026 at 19:00 PDT until 23 September 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.

Sep 16, 14:25 PDT

Mexico SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 23, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 23:00 PDT

Scheduled -

Our SMS carrier partner in Mexico is conducting a planned maintenance from 22 September 2026 at 23:00 PDT until 23 September 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Mexico handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Sep 22, 22:33 PDT

United States SMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Sep 23, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 20:00 PDT

Scheduled -

The AT&T network in the United States is conducting a planned maintenance from 22 September 2026 at 20:00 PDT until 23 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets.

Sep 18, 05:30 PDT

Sep `22`, `2026`

Czech Republic Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 22, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 15:00 PDT

Scheduled -

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 22 September 2026 at 15:00 PDT until 22 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.

Aug 24, 23:50 PDT

Planned Maintenance on the Knowledge Bases Service

Completed - The scheduled maintenance has been completed.
Sep 22, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 17:01 PDT

Scheduled - Twilio is performing planned maintenance on the Knowledge Bases service on 22 September 2026 from 17:00 PDT until 19:00 PDT. During the maintenance window, Knowledge Bases cannot be created, updated, or deleted. These requests will return an HTTP 503 response. Existing Knowledge Bases remain fully available for search and retrieval, and Knowledge Source operations are not affected.

Impacted operations: POST /v2/ControlPlane/KnowledgeBases, PATCH/v2/ControlPlane/KnowledgeBases/{kbId} and DELETE/v2/ControlPlane/KnowledgeBases/{kbId}

This applies to all customers in all regions. Customers who need to create, update, or delete a Knowledge Base should complete those changes before 17:00 PDT, or wait until after the window closes. Write access is restored automatically when maintenance completes; no customer action is required.
Sep 15, 15:34 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 22, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 17:00 PDT

Scheduled -

Our SMS carrier partner in the United States is conducting a planned maintenance from 22 September 2026 at 17:00 PDT until 22 September 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS from AT&T United States handsets via subset of United States long codes.

Sep 9, 00:00 PDT

Flex UI Realtime Statistics Showing Inaccurate Longest Waiting Task Data

Resolved - Our engineers have monitored the fix and confirmed the issue with Flex UI Realtime Statistics Showing Inaccurate Longest Waiting Task Data has been resolved. All services are now operating normally at this time.
Sep 22, 17:37 PDT

Monitoring - Our team has identified the cause and has fixed the data discrepancy. If you are continuing to experience this issue, please contact support with your account SID and queue ID to expedite resolution. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 22, 15:39 PDT

Identified - We are aware of inaccurate data being returned from Flex Queue Stats page, particularly for longest waiting task metrics. Our team has identified the cause and is actively working to fix the data discrepancy. If you are continuing to experience this issue, please contact support with your account SID and queue ID to expedite resolution. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 22, 14:39 PDT

Investigating - We are still investigating an issue where a subset of Flex customers may see inaccurate real-time statistics data in the Flex UI. Specifically, the “longest waiting task” metric may display inflated values. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 22, 14:39 PDT

Monitoring - We are still investigating an issue where a subset of Flex customers may see inaccurate real-time statistics data in the Flex UI. Specifically, the “longest waiting task” metric may display inflated values. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 22, 14:38 PDT

Investigating - We are investigating an issue where a subset of Flex customers may see inaccurate real-time statistics data in the Flex UI. Specifically, the “longest waiting task” metric may display inflated values. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 22, 13:44 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Sep 22, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 13:00 PDT

Scheduled -

The Tele2 network in Russia is conducting a planned maintenance from 22 September 2026 at 13:00 PDT until 22 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Sep 21, 06:20 PDT

Customers Are Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console

Resolved - We are no longer experiencing Customers Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console. This incident has been resolved.
Sep 22, 15:10 PDT

Monitoring - We are observing recovery in Customers Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Sep 22, 14:41 PDT

Update - We are still investigating an issue where some customers might not be able to see all of their free credits in the free unit tracker in the new console. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 22, 14:27 PDT

Investigating - We are investigating an issue where some customers might not be able to see all of their free credits in the free unit tracker in the new console. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 22, 13:27 PDT

Messaging Webhook Delays in US1

Resolved - Messaging webhooks have returned to normal processing times in US1.
Sep 22, 13:14 PDT

Monitoring - We have resolved the issue causing delayed Messaging webhooks for message status updates. Delivery status callbacks are processing as expected. We are continuing to monitor.
Sep 22, 12:33 PDT

Investigating - We are investigating an issue with Messaging webhooks. Users may experience delays of up to 10 minutes receiving message status webhooks. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 22, 12:23 PDT

Phone Number APIs and Console Were Returning Incorrect 404 Responses

Resolved - Due to an incorrect configuration, customers experienced a burst of invalid 404 Not Found response when communicating with Phone Number APIs: AvailablePhoneNumbers and IncomingPhoneNumbers. They might have also experienced degraded console behavior relating to Phone Number operations.
Sep 22, 11:20 PDT

User Authentication Identity SNA Failure Increase for Smartfren in Indonesia

Resolved - The incident has been resolved and User Authentication Identity SNA failure increase for Smartfren in Indonesia is operating normally.
Sep 22, 07:40 PDT

Monitoring - We have observed a recovery in User Authentication Identity SNA failure increase for Smartfren in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 22, 05:59 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 22, 05:14 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 22, 03:05 PDT

Identified - Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 22, 02:05 PDT

Investigating - Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 22, 01:50 PDT

SMS Delivery Delays from Twilio Long Codes to Natcom Haiti

Resolved - The incident has been resolved and SMS delivery from Twilio Long Codes to Natcom network subscribers in Haiti is operating normally.
Sep 22, 05:52 PDT

Update - We have observed a recovery in SMS delivery from Twilio Long Codes to Natcom network subscribers in Haiti and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 22, 05:34 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Long Codes to Natcom network subscribers in Haiti and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 22, 03:27 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 22, 02:32 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Natcom network subscribers in Haiti. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 22, 02:19 PDT

SMS Delivery Delays and Failures from Twilio to Airtel India

Resolved - The incident has been resolved and SMS delivery from Twilio to Airtel network subscribers in India is operating normally.
Sep 22, 05:49 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Airtel network subscribers in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 22, 03:42 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Airtel network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 22, 01:42 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Airtel network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 22, 00:42 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Airtel network subscribers in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 21, 23:55 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 22, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 20:01 PDT

Scheduled -

Our SMS carrier partner in the United States is conducting a planned maintenance from 21 September 2026 at 20:00 PDT until 22 September 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes.

Sep 17, 06:19 PDT

Related

Scheduled Maintenance

United States and Canada Twilio SMS and MMS Maintenance Sep 30, 2026 20:00 - Oct 1, 2026 00:00 PDT

United States SMS Carrier Partner Maintenance Sep 30, 2026 22:00 - Oct 1, 2026 00:00 PDT

United States SMS Carrier Partner Maintenance Sep 30, 2026 22:00 - Oct 1, 2026 06:00 PDT

Russia SMS Carrier Maintenance - MegaFon Oct 1, 2026 12:00-13:30 PDT

Sender Verification Maintenance Oct 1, 2026 14:00-16:00 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE Oct 1, 2026 14:00-18:00 PDT

United States SMS Carrier Maintenance - AT&T Oct 1, 2026 21:00 - Oct 2, 2026 01:00 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone Oct 2, 2026 13:00-14:30 PDT

Republic of the Congo SMS Carrier Partner Maintenance Oct 4, 2026 17:00-23:00 PDT

United States SMS and MMS Carrier Partner Maintenance Oct 5, 2026 21:00 - Oct 6, 2026 03:00 PDT

US SMS Carrier Maintenance - Small US Carriers Oct 6, 2026 02:00-04:00 PDT

France Voice Carrier Partner Maintenance Oct 7, 2026 13:00-19:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 7, 2026 20:00 - Oct 8, 2026 00:00 PDT

United States SMS and MMS Carrier Partner Maintenance Oct 7, 2026 21:00 - Oct 8, 2026 03:00 PDT

Multiple Destination SMS Carrier Partner Maintenance Oct 7, 2026 22:00 - Oct 8, 2026 04:00 PDT

Multiple Destination SMS Carrier Partner Maintenance Oct 12, 2026 20:00 - Oct 13, 2026 03:00 PDT

United States MMS Carrier Partner Maintenance Oct 12, 2026 21:00 - Oct 13, 2026 02:00 PDT

France Voice Carrier Partner Maintenance Oct 13, 2026 13:00-19:00 PDT

United States SMS and MMS Carrier Partner Maintenance Oct 13, 2026 21:00 - Oct 14, 2026 03:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 14, 2026 20:00 - Oct 15, 2026 00:00 PDT

United States SMS and MMS Carrier Partner Maintenance Oct 14, 2026 21:00 - Oct 15, 2026 03:00 PDT

Interconnection Infrastructure Upgrade (IE1) Oct 16, 2026 14:00-22:00 PDT

United States SMS and MMS Carrier Partner Maintenance Oct 21, 2026 20:00 - Oct 22, 2026 00:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 21, 2026 20:00 - Oct 22, 2026 00:00 PDT

Infrastructure Maintenance on the San Jose (US2) PoP Oct 21, 2026 22:00-23:30 PDT

United States SMS and MMS Carrier Partner Maintenance Oct 28, 2026 20:00 - Oct 29, 2026 00:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 28, 2026 20:00 - Oct 29, 2026 00:00 PDT

United States SMS Carrier Partner Maintenance Nov 16, 2026 21:00 - Nov 17, 2026 03:00 PST

Past Incidents

Sep 30, 2026

Sep 29, 2026

Sep 28, 2026

Sep 27, 2026

Sep 26, 2026

Sep 25, 2026

Sep 24, 2026

Sep 23, 2026

Sep 22, 2026

Sep 21, 2026

Sep 20, 2026

Sep 19, 2026

Sep 18, 2026

Sep 17, 2026

Sep 16, 2026

United States and Canada Twilio SMS and MMS Maintenance Sep `30`, `2026` `20:00` - Oct `1`, `2026` `00:00` PDT

United States SMS Carrier Partner Maintenance Sep `30`, `2026` `22:00` - Oct `1`, `2026` `00:00` PDT

United States SMS Carrier Partner Maintenance Sep `30`, `2026` `22:00` - Oct `1`, `2026` `06:00` PDT

Russia SMS Carrier Maintenance - MegaFon Oct `1`, `2026` `12:00`-`13:30` PDT

Sender Verification Maintenance Oct `1`, `2026` `14:00`-`16:00` PDT

United Kingdom Account Security Carrier Partner Maintenance - EE Oct `1`, `2026` `14:00`-`18:00` PDT

United States SMS Carrier Maintenance - AT&T Oct `1`, `2026` `21:00` - Oct `2`, `2026` `01:00` PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone Oct `2`, `2026` `13:00`-`14:30` PDT

Republic of the Congo SMS Carrier Partner Maintenance Oct `4`, `2026` `17:00`-`23:00` PDT

United States SMS and MMS Carrier Partner Maintenance Oct `5`, `2026` `21:00` - Oct `6`, `2026` `03:00` PDT

US SMS Carrier Maintenance - Small US Carriers Oct `6`, `2026` `02:00`-`04:00` PDT

France Voice Carrier Partner Maintenance Oct `7`, `2026` `13:00`-`19:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Oct `7`, `2026` `20:00` - Oct `8`, `2026` `00:00` PDT

United States SMS and MMS Carrier Partner Maintenance Oct `7`, `2026` `21:00` - Oct `8`, `2026` `03:00` PDT

Multiple Destination SMS Carrier Partner Maintenance Oct `7`, `2026` `22:00` - Oct `8`, `2026` `04:00` PDT

Multiple Destination SMS Carrier Partner Maintenance Oct `12`, `2026` `20:00` - Oct `13`, `2026` `03:00` PDT

United States MMS Carrier Partner Maintenance Oct `12`, `2026` `21:00` - Oct `13`, `2026` `02:00` PDT

France Voice Carrier Partner Maintenance Oct `13`, `2026` `13:00`-`19:00` PDT

United States SMS and MMS Carrier Partner Maintenance Oct `13`, `2026` `21:00` - Oct `14`, `2026` `03:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Oct `14`, `2026` `20:00` - Oct `15`, `2026` `00:00` PDT

United States SMS and MMS Carrier Partner Maintenance Oct `14`, `2026` `21:00` - Oct `15`, `2026` `03:00` PDT

Interconnection Infrastructure Upgrade (IE1) Oct `16`, `2026` `14:00`-`22:00` PDT

United States SMS and MMS Carrier Partner Maintenance Oct `21`, `2026` `20:00` - Oct `22`, `2026` `00:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Oct `21`, `2026` `20:00` - Oct `22`, `2026` `00:00` PDT

Infrastructure Maintenance on the San Jose (US2) PoP Oct `21`, `2026` `22:00`-`23:30` PDT

United States SMS and MMS Carrier Partner Maintenance Oct `28`, `2026` `20:00` - Oct `29`, `2026` `00:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Oct `28`, `2026` `20:00` - Oct `29`, `2026` `00:00` PDT

United States SMS Carrier Partner Maintenance Nov `16`, `2026` `21:00` - Nov `17`, `2026` `03:00` PST

Sep `30`, `2026`

Sep `29`, `2026`

Sep `28`, `2026`

Sep `27`, `2026`

Sep `26`, `2026`

Sep `25`, `2026`

Sep `24`, `2026`

Sep `23`, `2026`

Sep `22`, `2026`

Sep `21`, `2026`

Sep `20`, `2026`

Sep `19`, `2026`

Sep `18`, `2026`

Sep `17`, `2026`

Sep `16`, `2026`