Twilio Status Page
Check here for updates about Twilio’s service availability and the status of telecom carriers globally.
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Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
MAINTENANCE UPDATE NOTIFICATIONS
UPCOMING MAINTENANCE
External carriers often notify us when they will be conducting maintenance.
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SYSTEM METRICS
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Identified - We are continuing to work with our carrier partner to resolve the inbound SMS delays to a subset of Twilio phone numbers in the Czech Republic. We will provide an update in 2 hours or as soon as more information becomes available.
Sep 28, 08:41 PDT
Update - We are experiencing inbound SMS delays to a subset of Twilio phone numbers in the Czech Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
Sep 28, 07:49 PDT
Investigating - Our monitoring systems have detected a potential issue with inbound SMS to a subset of Twilio Phone numbers in the Czech Republic. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 28, 07:46 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 02:03 PDT
Scheduled - The Vietnamobile network in Vietnam is conducting an emergency maintenance from 28 September 2021 at 02:00 PDT until 28 September 2021 at 10:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Vietnamobile handsets.
PROGRAMMABLE MESSAGING Operational
MMS Operational
SMS Operational
SMPP Operational
Messaging Channels Operational
Notify Operational
Conversations Operational
Messaging Insights Operational
PROGRAMMABLE VOICE Operational
PSTN Operational
SIP Interface Operational
Client Web Operational
Client Mobile ? Operational
Conference ? Operational
Recording ? Operational
Queue ? Operational
Text-to-Speech ? Operational
Recording Transcriptions Operational
TwiML Operational
Voice Insights Operational
Speech Recognition Operational
ACCOUNT SECURITY Operational
Authy 2FA Operational
Verify Operational
Authy App Operational
Lookup ? Operational
AUTOPILOT Operational
ELASTIC SIP TRUNKING ? Operational
FLEX Operational
TaskRouter ? Operational
Flex Application Platform Operational
Flex Insights Operational
INTERCONNECT Operational
PHONE NUMBERS ? Operational
PROGRAMMABLE CHAT Operational
PROGRAMMABLE FAX Operational
PROGRAMMABLE VIDEO Operational
Group Rooms Operational
Peer-to-Peer Rooms Operational
Recordings Operational
Compositions Operational
Network Traversal Service ? Operational
Go Rooms Operational
PROXY Operational
SERVERLESS Operational
Studio Operational
Functions Operational
Assets Operational
TwiML Bins Operational
Sync Operational
DEVELOPER TOOLS Operational
Console Operational
Event Streams Operational
Debugger & Alerts Operational
Documentation Operational
REST API Operational
Bulk Export Operational
TWILIO PLATFORM Degraded Performance
Billing Operational
Customer Support Center ? Operational
Other Degraded Performance
Account Insights Operational
CARRIER NETWORK Degraded Performance
SMS Long Code, North America Operational
MMS Long Code, North America Operational
SMS Short Code, North America Operational
MMS Short Code, North America Operational
SMS Toll-Free, North America Operational
MMS Toll-Free Operational
SMS, Latin America Operational
SMS, APAC Under Maintenance
SMS, Europe Degraded Performance
SMS, Middle East & Africa Operational
SMS Delivery Notifications & Status Callbacks Operational
Voice, North America Operational
Voice, Latin America Operational
Voice, APAC Operational
Voice, Europe Operational
Voice, Middle East & Africa Operational
INTERNET OF THINGS Operational
Programmable Wireless Operational
Super SIM Operational
Wireless Insights Operational
FRONTLINE Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The Tele2 network in Russia is conducting a planned maintenance from 28 September 2021 at 13:00 PDT until 28 September 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handset
Posted on Sep 23, 03:15 PDT
The Bouygues Telecom network in France is conducting a planned maintenance from 28 September 2021 at 14:00 PDT until 28 September 2021 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom handsets.
Posted on Sep 17, 02:14 PDT
The Lifecell network in Ukraine is conducting an emergency maintenance from 28 September 2021 at 14:00 PDT until 28 September 2021 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Lifecell handsets.
Posted on Sep 28, 02:26 PDT
Update - The LMT GSM network in Latvia is conducting an emergency maintenance from 28 September 2021 at 20:00 PDT until 28 September 2021 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from LMT GSM handsets.
Sep 28, 21:00 PDT
Scheduled - The LMT GSM network in Latvia is conducting an emergency maintenance from 28 September 2021 at 20:00 PDT until 28 September 2021 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from LMT GSM handsets.
Sep 28, 05:34 PDT
The Entel PCS network in Chile is conducting an emergency maintenance from 28 September 2021 at 20:30 PDT until 28 September 2021 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Entel PCS handsets.
Posted on Sep 28, 02:39 PDT
Our SMS carrier partner for SMS traffic is conducting an emergency maintenance from 29 September 2021 at 11:30 PDT until 29 September 2021 at 17:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to the below Airtel networks:
Airtel Kenya, (NNC: 63903).
Airtel Madagascar, (NNC:64601).
Airtel Malawi, (NNC: 65010).
Airtel Niger, (NNC:61402).
Airtel Nigeria, (NNC:62120).
AirtelTigo Rwanda, (NNC:63514).
Bharti Airtel Lanka, (NNC:41305).
Airtel Tanzania, (NNC:64005).
Airtel Uganda, (NNC:64101).
Airtel Zambia, (NNC:64501).
Posted on Sep 27, 02:44 PDT
The Tele2 Telecom network in Russia is conducting a planned maintenance from 29 Sep 2021 at 13:00 PDT until 29 Sep 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 handsets.
Posted on Aug 17, 20:32 PDT
The Megafon network in Russian Federation is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Posted on Aug 31, 04:20 PDT
Update - The 3 (Hutchison 3G UK Ltd) network in UK is conducting a planned maintenance from 29 September 2021 at 14:00 PDT until 29 September 2021 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from 3 (Hutchison 3G UK Ltd) handsets.
Sep 29, 14:00 PDT
Scheduled - The 3 (Hutchison 3G UK Ltd) network in UK is conducting a planned maintenance from 29 September 2021 at 14:00 PDT until 29 September 2021 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from 3 (Hutchison 3G UK Ltd) handsets.
Sep 29, 14:00 PDT
Our SMS & MMS carrier partner in the US is conducting a planned maintenance from 29 Sep 2021 at 20:00 PDT until 30 Sep 2021 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS &MMS to and from US handsets via US toll-free numbers.
Posted on Aug 26, 23:50 PDT
UK SMS Carrier Maintenance - O2 UK Sep 30, 14:30-23:00 PDT
The O2 network in UK is conducting a planned maintenance from 30 September 2021 at 14:30 PDT until 30 September 2021 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to O2 handsets.
Posted on Sep 21, 04:54 PDT
The Vodafone network in UK is conducting a planned maintenance on
01 Oct 2021 at 14:45 PDT to 01 Oct 2021 at 19:55 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone UK handsets.
Posted on Sep 28, 04:19 PDT
The Vodafone network in UK is conducting a planned maintenance on 02 Oct 2021 at 14:00 PDT to 02 Oct 2021 at 21:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone UK handsets.
Posted on Sep 28, 04:22 PDT
Our SMS/MMS carrier partner in US is conducting a planned maintenance from 02 Oct 2021 at 21:00 PDT until 02 Oct 2021 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from US handsets via US toll-free numbers.
Posted on Sep 17, 03:12 PDT
The Bouygues Telecom network in France is conducting a planned maintenance from 03 Oct 2021 at 22:00 PDT until 04 Oct 2021 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom handsets.
Posted on Sep 13, 01:04 PDT
The 3 (Hutchison 3G UK Ltd) network in UK is conducting a planned maintenance from 04 Oct 2021 at 16:30 PDT until 04 Oct 2021 at 19:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from 3 (Hutchison 3G UK Ltd) handsets.
Posted on Sep 24, 05:21 PDT
US SMS/MMS Carrier Partner Maintenance Oct 4, 21:00 - Oct 5, 04:00 PDT
Our SMS/MMS carrier partner in US is conducting a planned maintenance from 04 Oct 2021 at 21:00 PDT until 05 Oct 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from US handsets via US longcode.
Posted on Sep 27, 05:49 PDT
Mexico SMS Carrier Maintenance - AT&T Mexico Oct 4, 22:00 - Oct 5, 04:00 PDT
The AT&T network in Mexico is conducting a planned maintenance from 04 Oct 2021 at 22:00 PDT until 05 Oct 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
Posted on Sep 22, 23:42 PDT
US SMS Carrier Partner Maintenance Oct 4, 23:00 - Oct 5, 05:00 PDT
Our SMS carrier partner in US is conducting a planned maintenance from 04 Oct 2021 at 23:00 PDT until 05 Oct 2021 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US longcode.
Posted on Sep 27, 05:58 PDT
Mexico SMS Carrier Maintenance - Telcel Mexico Oct 11, 21:00 - Oct 12, 02:00 PDT
The Telcel network in Mexico is conducting a planned maintenance from 11 Oct 2021 at 21:00 PDT until 12 Oct 2021 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel Mexico handsets.
Posted on Sep 23, 01:28 PDT
The Bouygues Telecom network in France is conducting a planned maintenance from 13 Oct 2021 at 16:00 PDT until 13 Oct 2021 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom handsets.
Posted on Sep 13, 04:54 PDT
Our SMS carrier partner in Germany is conducting a planned maintenance from 13 Oct 2021 at 20:00 PDT until 13 Oct 2021 at 22:00 PDT.
During the maintenance window, there could be intermittent delays delivering SMS to and from Germany numbers.
Posted on Sep 23, 05:59 PDT
France SMS Carrier Maintenance - Bouygues Telecom Oct 17, 22:00 - Oct 18, 00:00 PDT
The Bouygues Telecom network in France is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom handsets.
Posted on Sep 14, 07:19 PDT
Our SMS carrier partner in Japan is conducting a planned maintenance from 18 Oct 2021 at 10:00 PDT until 18 Oct 2021 at 11:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Japan handsets.
Posted on Sep 21, 04:16 PDT
France SMS Carrier Maintenance - Bouygues Telecom Oct 24, 22:00 - Oct 25, 03:00 PDT
The Bouygues Telecom network in France is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom handsets.
Posted on Sep 14, 07:22 PDT
API Uptime
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API Response Time - North America
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API Response Time - Europe
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Past Incidents
Sep 28, 2021
Resolved - We are no longer experiencing SMS delivery report delays when sending messages to the UK. This incident has been resolved.
Sep 28, 08:24 PDT
Monitoring - We are observing recovery in SMS delivery report delays when sending messages to the UK. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 28, 07:52 PDT
Update - We are experiencing SMS delivery report delays to multiple networks in the UK. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
Sep 28, 07:10 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS delivery report delays to multiple networks in the UK. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 28, 07:04 PDT
Resolved - The issue affecting inbound calls to Twilio Denmark phone numbers has been resolved, and the service is functioning normally at this time.
Sep 28, 04:27 PDT
Monitoring - We have started seeing recovery for inbound calls to Twilio Denmark phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 28, 02:49 PDT
Update - We are continuing to observe inbound call failures to Denmark phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 28, 02:21 PDT
Investigating - We are observing inbound call failures to Denmark phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 28, 01:08 PDT
Resolved - The issue affecting inbound calls to Twilio Norway landline phone numbers has been resolved, and the service is functioning normally at this time.
Sep 28, 03:38 PDT
Monitoring - We have started seeing recovery for inbound calls to Twilio Norway landline phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 28, 02:53 PDT
Update - We are continuing to observe an inbound call outage with Twilio Norway Landline Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 28, 02:22 PDT
Investigating - We are observing an inbound call outage with Twilio Norway Landline Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 28, 01:14 PDT
Completed - The scheduled maintenance has been completed.
Sep 28, 02:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 21:00 PDT
Scheduled - Our SMS carrier partner in US is conducting a planned maintenance from 27 September 2021 at 21:00 PDT until 28 September 2021 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from these small regional carriers via subset of US shortcodes.

Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Stand ing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA
Sep 21, 23:56 PDT
Completed - The scheduled maintenance has been completed.
Sep 28, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 22:00 PDT
Scheduled - The Altan network in Mexico is conducting a planned maintenance from 27 September 2021 at 22:00 PDT until 28 September 2021 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Altan Mexico handsets.
Sep 23, 00:12 PDT
Resolved - We are no longer experiencing delivery report delays when sending to all Networks in UK Via a Subset of UK Longcodes. This incident has been resolved.
Sep 28, 00:22 PDT
Monitoring - We are observing recovery in delivery report delays when sending messages to a subset of UK Longcodes for all UK carriers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 27, 22:22 PDT
Update - We are experiencing SMS delivery report delays when sending messages to a subset of UK Longcodes for all UK carriers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
Sep 27, 20:45 PDT
Update - We are experiencing SMS delivery report delays when sending messages to a subset of UK Longcodes for all UK carriers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Sep 27, 18:45 PDT
Update - We are experiencing SMS delivery report delays when sending messages to a subset of UK Longcodes for all UK carriers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 27, 17:40 PDT
Investigating - Our monitoring systems have detected a potential issue with {Product or Issue symptoms}. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 27, 17:26 PDT
Sep 27, 2021
Completed - The scheduled maintenance has been completed.
Sep 27, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 15:00 PDT
Scheduled - The Epic Communications Limited network in Malta is conducting an emergency maintenance from 27 September 2021 at 15:00 PDT until 27 September 2021 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Epic Communications Limited.
Sep 27, 02:16 PDT
Resolved - Twilio Voice call quality and connection issues have been resolved and are operating normally at this time.
Sep 27, 19:54 PDT
Monitoring - We are observing recovery in Twilio Voice call quality and connection issues. Bandwidth is reporting the issue resolved as well. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 27, 17:54 PDT
Update - For the Twilio Voice call quality and connection issues we see that multiple carriers are experiencing issues with Traffic to Bandwidth. We are monitoring the issue and we expect to provide another update in 2 hour or as soon as more information becomes available.
Sep 27, 15:24 PDT
Update - We continue to work with our carrier partner to resolve Twilio Voice call quality and connection issues with one of our carriers. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 27, 13:31 PDT
Investigating - Our monitoring systems have detected a potential issue with Twilio Voice VOIP services down: one way audio, connection issues. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 27, 12:26 PDT
Completed - The scheduled maintenance has been completed.
Sep 27, 18:50 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 13:50 PDT
Scheduled - The Tele2 and Altel network in Kazakhstan is conducting an emergency maintenance from 27 September 2021 at 13:50 PDT until 27 September 2021 at 18:50 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 and Altel handsets.
Sep 27, 04:59 PDT
Resolved - We are no longer experiencing elevated rate HTTP error responses of type 5xx and 4xx from Campaigns and Brands. This incident is resolved.
Sep 27, 18:15 PDT
Monitoring - We are observing recovery in elevated rate HTTP error responses of type 5xx and 4xx from Campaigns and Brands. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hour or as soon as more information becomes available.
Sep 27, 17:19 PDT
Update - We are continuing to investigate elevated rate HTTP error responses of type 5xx and 4xx from Campaigns and Brands. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 27, 13:45 PDT
Investigating - We are investigating elevated rate HTTP error responses of type 5xx and 4xx from the A2P service. We expect to provide another update in 1 hour or as soon as more information becomes available
Sep 27, 12:21 PDT
Resolved - Voice SIP Trunking service where Caller ID Lookup is enabled has been resolved, and the service is functioning normally at this time.
Sep 27, 17:16 PDT
Monitoring - Voice SIP Trunking service where Caller ID Lookup is enabled is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Sep 27, 16:01 PDT
Update - We are investigating a service degradation with the Voice SIP Trunking service where Caller ID Lookup is enabled. We expect to provide another update in 1 hour or as soon as more information becomes available
Sep 27, 14:50 PDT
Investigating - Our monitoring systems have detected a potential issue with Trunking calls. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 27, 14:39 PDT
Completed - The scheduled maintenance has been completed.
Sep 27, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 14:00 PDT
Scheduled - The Beeline network in Russia is conducting a planned maintenance from 27 September 2021 at 14:00 PDT until 27 September 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
Sep 23, 03:17 PDT
Completed - The scheduled maintenance has been completed.
Sep 27, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 13:00 PDT
Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 27 September 2021 at 13:00 PDT until 27 September 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
Sep 23, 03:14 PDT
Completed - The scheduled maintenance has been completed.
Sep 27, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 13:00 PDT
Scheduled - The Megafon network in Russian Federation is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Aug 31, 04:19 PDT
Resolved - The process of overcharging for some UK calls and sms has been resolved, and the service is functioning normally at this time. We are continuing the process of crediting back the overcharges.
Sep 27, 15:16 PDT
Monitoring - The process of overcharging for some UK calls and sms is now corrected and operating as normal. We are in the process of crediting back the overcharges. We’ll provide another update in 60 minutes or as soon as more information becomes available.
Sep 27, 14:02 PDT
Update - Our engineers have identified the issue that caused overcharges for some UK calls and sms. Between 12:10am PST to 12:15am PST customers using British Pound as their currency may have been overcharged. We will provide another update in 4 hours or as more information becomes available.
Sep 27, 09:55 PDT
Identified - Our engineers have identified the issue that caused overcharges for some UK calls and sms. Between 12:10am PST to 12:15am PST customers using British Pound as their currency may have been overcharged. We will provide another update in 2 hours or as more information becomes available.
Sep 27, 07:55 PDT
Update - We are still experiencing SMS and Calls overcharges for some UK Numbers. Our engineers are working to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
Sep 27, 06:55 PDT
Update - We are experiencing SMS and Calls overcharges for some UK Numbers. Our engineers are working to resolve the issue. We will provide an update in 30 minutes or as soon as more information becomes available.
Sep 27, 06:25 PDT
Investigating - Our monitoring systems have detected a potential issue with Programmable SMS and Programmable Voice Billing in the UK. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 27, 06:19 PDT
Resolved - On Monday 9/27 from 12:35am PT through 10:33am PT, we experienced intermittent 502 HTTPS responses when customers attempted to load plugins in Flex. We are no longer seeing these issues. Please have agents refresh their browser if they are still encountering errors. This incident has been resolved.
Sep 27, 11:24 PDT
Monitoring - Our engineers have identified what was causing some customers to experience intermittent 502 HTTPS responses when attempting to load plugins in Flex. Please have agents refresh their browser if they are still experiencing errors. We will provide an update in 30 minutes or as soon as more information becomes available.
Sep 27, 10:52 PDT
Update - We are still experiencing intermittent 502 HTTPS responses when customers attempt to load plugins in Flex. This started around 12:35am PST. Our engineers are working to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
Sep 27, 10:07 PDT
Investigating - We are experiencing intermittent 502 HTTPS responses when customers attempt to load plugins in Flex. This started around 12:35am PST. Our engineers are working to resolve the issue. We will provide an update in 30 minutes or as soon as more information becomes available.
Sep 27, 09:37 PDT
Resolved - We are no longer experiencing SMS delivery failures to Israel Orange. This incident is resolved.
Sep 27, 10:42 PDT
Monitoring - We are observing recovery in SMS delivery failures to Israel Orange. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 27, 08:50 PDT
Update - We are still continuing to experience SMS delivery failures to Israel Orange. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Sep 27, 04:56 PDT
Update - We are continuing to experience SMS delivery failures to Israel Orange. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 27, 03:00 PDT
Investigating - We are experiencing SMS delivery failures to Israel Orange. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 27, 02:04 PDT
Resolved - Starting Friday 9/24 from 7:00am PST through Monday 9/27 1:00am PST, we experienced elevated error rates in processing Voice and Messaging webhook events and REST API requests for Studio executions. We are no longer experiencing these issues. This incident has been resolved.
Sep 27, 10:29 PDT
Update - We are observing recovery related to the increased error rates and latency in processing Voice and Messaging webhook events and REST API requests for Studio Executions. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Sep 27, 09:57 PDT
Update - We are observing recovery related to the increased error rates and latency in processing Voice and Messaging webhook events and REST API requests for Studio Executions. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Sep 27, 09:27 PDT
Monitoring - We are observing recovery related to the increased error rates and latency in processing Voice and Messaging webhook events and REST API requests for Studio Executions. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Sep 27, 08:57 PDT
Update - Our engineers continue to work on provisioning additional capacity to resolve the increased error rates and latency in processing Voice and Messaging webhook events and REST API requests for Studio Executions. We anticipate the situation stays unchanged over the weekend, and we will provide another update in 24 hours or as soon as more information becomes available.
Sep 26, 23:16 PDT
Update - Our engineers continue to work on provisioning additional capacity to resolve the increased error rates and latency in processing Voice and Messaging webhook events and REST API requests for Studio Executions. We anticipate the situation stays unchanged over the weekend, and we will provide another update in 24 hours or as soon as more information becomes available.
Sep 25, 23:24 PDT
Update - Our engineers continue to work on provisioning additional capacity to resolve the increased error rates and latency in processing Voice and Messaging webhook events and REST API requests for Studio Executions. We anticipate the situation stays unchanged over the weekend, and we will provide another update in 24 hours or as soon as more information becomes available.
Sep 24, 23:24 PDT
Identified - Our engineers have identified a capacity problem causing increased error rates and latency in processing Voice and Messaging webhook events and REST API requests for Studio Executions, and are working to provision additional capacity. We expect to provide another update in 8 hours or as soon as more information becomes available.
Sep 24, 15:36 PDT
Update - Studio service degradation is causing increased error rates and latency in processing Voice and Messaging webhook events and REST API requests for Executions. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 24, 11:36 PDT
Update - Studio service degradation is causing increased error rates and latency in processing Voice and Messaging webhook events and REST API requests for Executions. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 09:40 PDT
Update - Studio service degradation is causing increased error rates and latency in processing Voice and Messaging webhook events and REST API requests for Executions. Our engineers are working to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
Sep 24, 08:42 PDT
Investigating - Our monitoring systems have detected a potential issue with Studio. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 24, 08:33 PDT
Completed - The scheduled maintenance has been completed.
Sep 27, 09:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 08:30 PDT
Scheduled - The Vinaphone network in Vietnam is conducting an emergency maintenance from 27 September 2021 at 08:30 PDT until 27 September 2021 at 09:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Vinaphone.
Sep 27, 02:12 PDT
Resolved - We are no longer experiencing issue and the issue was with our hosting provider, we were monitoring to check if customers or products are affected.
Sep 27, 04:38 PDT
Update - We are continuing to monitor the situation in order to make sure no Twilio customer or product are affected by it. We will provide another update within 1 hour or as soon as more information becomes available.
Sep 27, 03:54 PDT
Monitoring - Our investigation so far showed that this issue is not impacting our customers. We will continue to monitor the situation in order to make sure no Twilio customer or product are affected by it. We will provide another update within 30 minutes.
Sep 27, 03:25 PDT
Investigating - Our monitoring systems have detected a potential issue with multiple products. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 27, 01:45 PDT
Completed - The scheduled maintenance has been completed.
Sep 27, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 22:02 PDT
Scheduled - The T-Mobile network in US is conducting an emergency maintenance from 26 September 2021 at 22:00 PDT until 27 September 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets via US longcode, US shortcode and US toll-free numbers.
Sep 26, 22:00 PDT
Resolved - We are no longer observing an elevated rate of HTTP 500 errors for Programmable Messaging while trying to view the brands registered for A2P 10DLC. This incident has been resolved.
Sep 27, 00:07 PDT
Update - We are currently investigating an elevated rate of HTTP 500 errors for Programmable Messaging while trying to view the brands registered for A2P 10DLC. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Sep 26, 23:03 PDT
Investigating - Our monitoring systems have detected a potential issue with Programmable Messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 26, 21:45 PDT
Sep 26, 2021
Resolved - We are no longer observing MMS delivery delays for messages sent via US short codes. This incident has been resolved.
Sep 26, 21:37 PDT
Monitoring - We are observing recovery in MMS delivery delays for messages sent via US short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 26, 19:38 PDT
Update - We are continuing to experience MMS delivery delays for messages sent via US short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Sep 26, 15:41 PDT
Update - We are continuing to experience MMS delivery delays for messages sent via US short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 26, 13:36 PDT
Update - We are experiencing MMS delivery delays for messages sent via US short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 26, 12:39 PDT
Investigating - Our monitoring systems have detected a potential issue with MMS sent via US short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 26, 12:27 PDT
Resolved - We have fully investigated the branded call issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Sep 26, 19:57 PDT
Investigating - We've become aware of a potential issue with one of our products. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 26, 19:01 PDT
Resolved - We are no longer observing delays in SMS deliveries when sending messages to Movilnet Venezuela. This incident has been resolved.
Sep 26, 18:30 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Movilnet Venezuela. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 26, 16:35 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Movilnet Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 26, 15:36 PDT
Resolved - We are no longer experiencing SMS delivery failures to the Digicel in El Salvador. This incident has been resolved.
Sep 26, 03:23 PDT
Monitoring - We are observing successful SMS delivery to the Digicel in El Salvador for the last 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 26, 01:33 PDT
Update - We are experiencing SMS delivery failures sending to the Digicel in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Sep 25, 22:45 PDT
Update - We are experiencing SMS delivery failures sending to the Digicel in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 20:45 PDT
Investigating - We are experiencing SMS delivery failures sending to the Digicel in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 25, 19:45 PDT
Completed - The scheduled maintenance has been completed.
Sep 26, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 20:00 PDT
Scheduled - Our SMS carrier partner in Brazil is conducting a Planned maintenance from 25 September 2021 at 20:00 PDT until 26 September 2021 at 02:00 PDT.
During the maintenance window, there could be intermittent delays delivering SMS to and from Brazil numbers.
Sep 10, 05:28 PDT
Sep 25, 2021
Resolved - The issue affecting inbound calls to a subset of Twilio Latin American (Chile, Peru, Argentina, Ecuador, Brazil, Panama, Colombia) phone numbers has been resolved, and the service is functioning normally at this time.
Sep 25, 18:40 PDT
Monitoring - We are observing an improvement on inbound call failures to a subset of Twilio Latin American (Chile, Peru, Argentina, Ecuador, Brazil, Panama, Colombia) phone numbers. Our engineers are now monitoring the issue. We will provide another update in 2 hours or as soon as more information is available
Sep 25, 16:40 PDT
Update - We are continuing to investigate inbound call failures to a subset of Twilio Latin American (Chile, Peru, Argentina, Ecuador, Brazil, Panama, Colombia) phone numbers. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 15:03 PDT
Update - We are continuing to investigate inbound call failures to a subset of Twilio Latin American (Chile, Peru, Argentina, Ecuador, Brazil, Panama, Colombia) phone numbers. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 25, 14:03 PDT
Investigating - Our monitoring systems have detected a potential issue impacting inbound calls to a subset of Twilio Latin American (Chile, Peru, Argentina, Ecuador, Brazil, Panama, Colombia) phone numbers.
Our engineering team has been alerted and is actively investigating. We will provide another update within the next 30 minutes or as soon as more information becomes available.
Sep 25, 13:32 PDT
Resolved - SMS delivery was degraded for 32 minutes between 11:32 and 12:04 Pacific Time on 09/25/2021. During this period, customers may have experienced delays reaching recipients on the Sprint U.S. Network from a subset of Twilio Short Codes. The issue has now been resolved.
Sep 25, 12:19 PDT
Resolved - The issue affecting inbound calls to Twilio Denmark phone numbers has been resolved, and the service is functioning normally at this time.
Sep 25, 04:09 PDT
Monitoring - We have started seeing recovery for inbound calls to Twilio Denmark phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 02:30 PDT
Investigating - We are observing call failures to a subset of Twilio Denmark phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 25, 02:02 PDT
Sep 24, 2021
Resolved - The issue causing inconsistent data for phone number queries in the Messaging Insights dashboard has been resolved, and the dashboard is operating normally at this time.
Sep 24, 17:54 PDT
Monitoring - Phone number queries within the Messaging Insights Dashboard are now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 17:00 PDT
Update - Customers are currently seeing inconsistent data when viewing the results of phone numbers queries within the Messaging Insights dashboard in the console. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 16:42 PDT
Investigating - Our monitoring systems have detected a potential issue with Phone Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 24, 16:32 PDT
Completed - The scheduled maintenance has been completed.
Sep 24, 17:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 17:00 PDT
Scheduled - Our SMS carrier partner in the Brazil is conducting a planned maintenance from 24 September 2021 at 17:00 PDT until 24 September 2021 at 17:15 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Brazilian handsets via US Short-code.
Sep 24, 15:43 PDT
Resolved - We have fully investigated the issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Sep 24, 14:30 PDT
Investigating - Our monitoring systems have detected a potential issue with A2P: Starter Brands incorrectly being available under Primary Business Profiles, where parent ISVs are creating them by accident. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 24, 14:14 PDT
Resolved - The issue causing errors when updating Geo Permissions for Voice via the console and API has been resolved. Geo Permissions for Voice is operating normally at this time.
Sep 24, 13:05 PDT
Update - We are investigating an issue with updating Geo Permissions for Voice via console and API. A small subset of customers may experience an error. We expect to have an update in 2 hours or as soon as we have more information.
Sep 24, 11:26 PDT
Update - We are investigating an issue with updating Geo Permissions for Voice via console and API. A small subset of customers may experience an error. We expect to have an update in 1 hour or as soon as we have more information.
Sep 24, 10:29 PDT
Investigating - Our monitoring systems have detected a potential issue with updating Voice Geo Permissions in Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 24, 10:19 PDT
Resolved - We are no longer experiencing SMS delivery delays to Brazil. This incident has been resolved.
Sep 24, 08:41 PDT
Monitoring - We are observing recovery in SMS delivery delays to Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 08:37 PDT
Identified - The issue causing SMS delivery delays to multiple Brazilian networks has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 07:19 PDT
Update - We are experiencing SMS delivery delays to multiple Brazilian networks, including Claro, VIVO, TIM and OI Networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 06:43 PDT
Investigating - We've become aware of a potential issue with SMS delivery delays to Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 24, 06:41 PDT
Resolved - We are observing recovery regarding the issue of delays in new webhooks being applied to Twilio for WhatsApp numbers. This issue has been resolved
Sep 24, 05:54 PDT
Monitoring - We are observing recovery regarding the issue of delays in new webhooks being applied to Twilio for WhatsApp numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours, or as soon as more information becomes available.
Sep 24, 05:19 PDT
Update - We are currently aware of an issue wherein there are delays to new webhooks being applied to Twilio for WhatsApp numbers. Our Engineers are currently working to resolve the issue, and we will provide an update in 4 hours, or as soon as further information becomes available
Sep 24, 04:38 PDT
Update - We are currently aware of an issue wherein there are delays to new webhooks being applied to Twilio for WhatsApp numbers. Our Engineers are currently working to resolve the issue, and we will provide an update in 2 hours, or as soon as further information becomes available
Sep 24, 02:43 PDT
Investigating - We are currently aware of an issue wherein there are delays to new webhooks being applied to Twilio for WhatsApp numbers. Our Engineers are currently working to resolve the issue, and we will provide an update in 1 hour, or as soon as further information becomes available
Sep 24, 01:43 PDT
Completed - The scheduled maintenance has been completed.
Sep 24, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 03:00 PDT
Scheduled - Our SMS carrier partner in Brazil is conducting an emergency maintenance from 24 September 2021 at 03:00 PDT until 24 September 2021 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Brazil numbers.
Sep 22, 23:30 PDT
Resolved - We are no longer seeing intermittent HTTP 5XX errors or failures on retrieving or submitting Brands and Campaigns. This incident has been resolved
Sep 24, 02:42 PDT
Update - We are no longer seeing intermittent HTTP 5XX errors or failures on retrieving or submitting Brands and Campaigns. We will continue to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 02:19 PDT
Update - We are no longer seeing intermittent HTTP 5XX errors or failures on retrieving or submitting Brands and Campaigns. We will continue to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 00:18 PDT
Update - We are no longer seeing intermittent HTTP 5XX errors or failures on retrieving or submitting Brands and Campaigns. We will continue to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 23, 22:20 PDT
Update - We are no longer seeing intermittent HTTP 5XX errors or failures on retrieving or submitting Brands and Campaigns. We will continue to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 23, 20:22 PDT
Monitoring - We are no longer seeing intermittent HTTP 5XX errors or failures on retrieving or submitting Brands and Campaigns. We will continue to monitor the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Sep 23, 19:53 PDT
Update - We are continuing to work on improvements for the issue causing intermittent HTTP 5XX errors or failures on retrieving or submitting Brands and Campaigns. We expect to provide another update in 4 hours or as soon as more information becomes available.
Sep 23, 18:46 PDT
Update - We are continuing to work on improvements for the issue causing intermittent HTTP 5XX errors or failures on retrieving or submitting Brands and Campaigns. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 23, 16:46 PDT
Identified - Our engineers have identified the issue causing intermittent HTTP 5XX errors or failures on retrieving or submitting Brands and Campaigns, and are working on additional improvements to reduce this issue further. We expect to provide another update in 1 hours or as soon as more information becomes available.
Sep 23, 15:45 PDT
Update - We are still seeing intermittent HTTP 5XX errors or failures on retrieving or submitting Brands and Campaigns, and are working on additional improvements to reduce this issue further.
We are no longer seeing delays on approval/rejection for successfully-submitted A2P Brands and Campaigns. Intermittent delays in processing of submitted Brands or Campaigns may occur again, due to heavy utilization.
We will provide an update regarding the intermittent HTTP 5XX errors in two hours, or as soon as more information becomes available.
Sep 23, 13:45 PDT
Update - We are continuing to investigate the issue causing delays in approval for A2P Campaign and Brand Registration, as well as well as intermittent HTTP 500 error when attempting to submit or fetch Brand Registrations. We will provide another update in two hours or as soon as more information becomes available.
Sep 23, 13:00 PDT
Investigating - We are currently experiencing an issue wherein customers are seeing delays in approval for their A2P Campaign and Brand Registration. A small subset of customers may see a 500 response error when attempting to submit or fetch Brand Registrations. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 23, 12:00 PDT
Sep 23, 2021
Resolved - We are no longer seeing 404 errors when users attempt to log in with 2FA. This incident has been resolved.
Sep 23, 21:06 PDT
Monitoring - We are no longer seeing 404 errors when users attempt to log in with 2FA. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Sep 23, 20:41 PDT
Update - We continue to investigate the issue causing 404 errors when users attempt to log in with 2FA. A workaround is to navigate to twilio.com/console after the 404 error page.

We are working to restore functionality as soon as possible. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 23, 19:40 PDT
Update - We continue to investigate the issue causing 404 errors when users attempt to log in with 2FA. A workaround is to navigate to twilio.com/console after the 404 error page.

We are working to restore functionality as soon as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 23, 18:40 PDT
Investigating - Our Account Portal has a partial outage where users who attempt to log in with 2FA are experiencing 404 errors. A workaround is to navigate to twilio.com/console after the 404 error page.

We are working to restore functionality as soon as possible. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Sep 23, 18:10 PDT
Completed - The scheduled maintenance has been completed.
Sep 23, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 16:00 PDT
Scheduled - The Lifecell/Astelit network in Ukraine is conducting a planned maintenance from 23 September 2021 at 16:00 PDT until 23 September 2021 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Lifecell/Astelit handsets.
Sep 20, 05:35 PDT
Completed - The scheduled maintenance has been completed.
Sep 23, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 13:01 PDT
Scheduled - The Megafon network in Russian Federation is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Aug 31, 04:18 PDT
Resolved - We have fully investigated the issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Sep 23, 16:24 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 23, 16:16 PDT
Resolved - We are no longer experiencing SMS delivery report delays when sending to US Cellular Network via a Subset of Short Codes. This incident has been resolved.
Sep 23, 16:00 PDT
Monitoring - We are observing recovery in delivery report delays when sending to US Cellular network via a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 23, 15:00 PDT
Update - We are experiencing delays in receiving message delivery reports when sending to US Cellular Network on a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 23, 14:00 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Report Delays to US Cellular Network via a subset of short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 23, 13:58 PDT
Resolved - We are still experiencing issues with A2P Campaign and Brand Registration, however, we have consolidated all impacting products into one incident. You can check the status of this here: https://status.twilio.com/incidents/mdbncwdf5ml0
Sep 23, 12:03 PDT
Update - We are observing recovery in approval for A2P Campaign and Brand Registration. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 23, 11:20 PDT
Monitoring - We are observing recovery in approval for A2P Campaign and Brand Registration. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 23, 09:22 PDT
Update - We continue to experience an issue wherein customers are seeing delays in approval for their A2P Campaign and Brand Registration. As of this moment, no actual impact on the result of the registrations are expected. We will post an update in 8 hours, or as soon as we have further information.
Sep 23, 08:57 PDT
Update - We are currently experiencing an issue wherein customers are seeing delays in approval for their A2P Campaign and Brand Registration. As of this moment, no actual impact on the result of the registrations are expected. We will post an update in 4 hours, or as soon as we have further information.
Sep 23, 04:58 PDT
Update - We are currently experiencing an issue wherein customers are seeing delays in approval for their A2P Campaign and Brand Registration. As of this moment, no actual impact on the result of the registrations are expected. We will post an update in 2 hours, or as soon as we have further information.
Sep 23, 02:55 PDT
Investigating - We are currently experiencing an issue wherein customers are seeing delays in approval for their A2P Campaign and Brand Registration. As of this moment, no actual impact on the result of the registrations are expected. We will post an update in 1 hour, or as soon as we have further information.
Sep 23, 01:58 PDT
Resolved - We are still experiencing issues with A2P Campaign and Brand Registration, however, we have consolidated all impacting products into one incident. You can check the status of this here: https://status.twilio.com/incidents/mdbncwdf5ml0
Sep 23, 12:03 PDT
Update - We are currently experiencing an issue when requesting A2P Brand Registrations via console. A small subset of customers may see a 504 response error. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 23, 11:51 PDT
Update - We are currently experiencing an issue when requesting A2P Brand Registrations via console. A small subset of customers may see a 504 response error. We will post an update in 1 hour or as soon as we have further information.
Sep 23, 11:07 PDT
Update - We are currently experiencing an issue when requesting A2P Brand Registrations via console. A small subset of customers may see a 504 response error. We will post an update in 1 hour or as soon as we have further information.
Sep 23, 10:53 PDT
Investigating - We've become aware of a potential issue with Messaging-Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 23, 10:36 PDT
Completed - The scheduled maintenance has been completed.
Sep 23, 04:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 21:33 PDT
Scheduled - The AT&T network in the US is conducting an emergency maintenance from 22 September 2021 at 21:00 PDT until 23 September 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets when sending via US shortcode, US longcode and US Toll-free numbers.
Sep 22, 21:32 PDT
Completed - The scheduled maintenance has been completed.
Sep 23, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 20:01 PDT
Scheduled - The Verizon network in the US is conducting a planned maintenance from 22 September 2021 at 20:00 PDT until 23 September 2021 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon US handsets via US longcode, US shortcode and US toll-free numbers.
Sep 17, 01:47 PDT
Resolved - We are no longer experiencing MMS delivery delays when sending messages to the Verizon network in the USA. This incident has been resolved.
Sep 23, 00:29 PDT
Update - We are observing recovery in MMS delivery delays to US Verizon network via a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in two hours or as soon as more information becomes available.
Sep 22, 22:39 PDT
Monitoring - We are observing recovery in MMS delivery delays to US Verizon network via a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in two hours or as soon as more information becomes available.
Sep 22, 20:39 PDT
Update - We are continuing to work with our carrier partner to resolve the issue causing MMS delivery delays to US Verizon network via a subset of short codes. We expect to provide another update in four hours or as soon as more information becomes available.
Sep 22, 19:42 PDT
Update - We are continuing to work with our carrier partner to resolve the issue causing MMS delivery delays to US Verizon network via a subset of short codes. We expect to provide another update in two hours or as soon as more information becomes available.
Sep 22, 17:42 PDT
Investigating - We are experiencing MMS delivery delays to US Verizon network via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in one hour or as soon as more information becomes available.
Sep 22, 16:41 PDT
Completed - The scheduled maintenance has been completed.
Sep 23, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 21:00 PDT
Scheduled - The Tigo (Comcel) network in Guatemala is conducting an emergency maintenance from 22 September 2021 at 21:00 PDT until 23 September 2021 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tigo (Comcel) handsets.
Sep 21, 01:28 PDT
Completed - The scheduled maintenance has been completed.
Sep 23, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 20:01 PDT
Scheduled - Our SMS & MMS carrier partner in the US is conducting a planned maintenance from 22 Sep 2021 at 20:00 PDT until 23 Sep 2021 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS &MMS to and from US handsets via US toll-free numbers.
Aug 26, 23:48 PDT
Sep 22, 2021
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Tigo network in Guatemala. This incident has been resolved.
Sep 22, 23:10 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Tigo network in Guatemala. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 22, 21:10 PDT
Update - We are continuing to work with our carrier partner to resolve the issue causing SMS delivery delays when sending to Tigo network in Guatemala. We expect to provide another update in four hours or as soon as more information becomes available.
Sep 22, 17:54 PDT
Update - We are continuing to work with our carrier partner to resolve the issue causing SMS delivery delays when sending to Tigo network in Guatemala. We expect to provide another update in two hours or as soon as more information becomes available.
Sep 22, 15:54 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Tigo network in Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in one hour or as soon as more information becomes available.
Sep 22, 14:54 PDT
Completed - The scheduled maintenance has been completed.
Sep 22, 22:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 21:00 PDT
Scheduled - The MTS network in Russia is conducting an emergency maintenance from 22 September 2021 at 21:00 PDT until 22 September 2021 at 22:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from MTS Russia handsets.
Sep 22, 03:52 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Tim, Vivo and Oi Networks in Brazil via a Subset of Twilio Shortcodes. This incident has been resolved.
Sep 22, 22:25 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Tim, Vivo and Oi Networks in Brazil via a Subset of Twilio Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 22, 20:25 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Tim, Vivo and Oi Networks in Brazil via a Subset of Twilio Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 22, 19:25 PDT
Completed - The scheduled maintenance has been completed.
Sep 22, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 16:00 PDT
Scheduled - The Bouygues Telecom network in France is conducting a planned maintenance from 22 September 2021 at 16:00 PDT until 22 September 2021 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom handsets.
Sep 17, 02:14 PDT
Resolved - The issue causing errors during phone number configuration has been resolved and phone numbers is operating normally at this time.
Sep 22, 17:41 PDT
Monitoring - Phone number configuration is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Sep 22, 17:14 PDT
Update - We are investigating a service interruption where configuration of phone numbers intermittently results in HTTP 5XX errors. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Sep 22, 17:03 PDT
Investigating - Our monitoring systems have detected a potential issue with degraded phone number configurations. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 22, 16:55 PDT
Completed - The scheduled maintenance has been completed.
Sep 22, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 13:00 PDT
Scheduled - The Tele2 Telecom network in Russia is conducting a planned maintenance from 22 Sep 2021 at 13:00 PDT until 22 Sep 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 handsets.
Aug 17, 20:31 PDT
Resolved - We are no longer experiencing the issue causing MMS delivery delays and MMS delivery report delays when sending to US networks over a subset of Twilio Short Codes. This incident has been resolved.
Sep 22, 15:06 PDT
Monitoring - A fix has been implemented for the issue causing delayed MMS delivery and delayed MMS delivery reports to several US Networks over a subset of short codes. We are monitoring stability and will update in one hour.
Sep 22, 14:07 PDT
Investigating - Our monitoring systems have detected a potential issue with delayed MMS delivery and delayed MMS delivery reports to US Sprint and AT&T networks. Our engineering team has been alerted and is actively investigating. We will update in one hour or as soon as we have more information.
Sep 22, 13:08 PDT
Completed - The scheduled maintenance has been completed.
Sep 22, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 09:00 PDT
Scheduled - The SoftBank network in Japan is conducting a planned maintenance from 22 September 2021 at 09:00 PDT until 22 September 2021 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SoftBank handsets.
Sep 3, 03:40 PDT
Resolved - The incident causing verification email errors has been resolved, except for a small number of customers. We are closing this incident and will reach out to these customers individually for further follow-ups.
Sep 22, 12:48 PDT
Identified - Our engineers have identified the cause of the email verification error and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 22, 11:08 PDT
Investigating - We are currently investigating an issue that is causing an error when email verification is requested from console. This results in users not receiving the email for verification, which may cause a login issue. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Sep 22, 10:13 PDT
Completed - The scheduled maintenance has been completed.
Sep 22, 08:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 07:00 PDT
Scheduled - The XOX network in Malaysia is conducting an emergency maintenance from 22 September 2021 at 07:00 PDT until 22 September 2021 at 08:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from XOX handsets.
Sep 21, 00:29 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Orange network in Israel. This incident has been resolved.
Sep 22, 05:37 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Orange network in Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours, or as soon as more information becomes available.
Sep 22, 04:16 PDT
Update - We are continuing to investigate the issue causing SMS delivery delays when sending messages to Orange network in Israel. We are now also observing delivery failures. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 22, 01:35 PDT
Update - We are continuing to investigate the issue causing SMS delivery delays when sending messages to Orange network in Israel. We are now also observing delivery failures. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 21, 17:40 PDT
Update - We are continuing to investigate the issue causing SMS delivery delays when sending messages to Orange network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 21, 13:42 PDT
Update - We are experiencing SMS delivery delays when sending messages to the Orange network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 21, 11:39 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to the Orange network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 21, 10:41 PDT
Completed - The scheduled maintenance has been completed.
Sep 22, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 21:01 PDT
Scheduled - The AT&T network in the US is conducting a maintenance from 21 September 2021 at 21:00 PDT until 22 September 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets when sending via US shortcode, US longcode and US Toll-free numbers.
Sep 21, 16:12 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Oi network in Brazil. This incident has been resolved.
Sep 22, 02:07 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Oi network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 22, 00:13 PDT
Update - We continue to experience SMS delivery delays when sending messages to the Oi network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 21, 23:20 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to the Oi network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour, or as soon as more information becomes available.
Sep 21, 22:20 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Cellular Corp network in the USA. This incident has been resolved.
Sep 22, 01:56 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Cellular Corp network in the USA. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours, or as soon as more information becomes available.
Sep 22, 00:04 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to the Cellular Corp network in the USA. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour, or as soon as more information becomes available.
Sep 21, 23:08 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Vodafone Network in Egypt. This incident has been resolved.
Sep 22, 01:33 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodafone Network in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 21, 23:35 PDT
Update - We continue to investigate the issue causing SMS delivery delays when sending messages to Vodafone Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 21, 21:50 PDT
Update - We continue to investigate the issue causing SMS delivery delays when sending messages to Vodafone Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 21, 13:50 PDT
Update - We are experiencing SMS delivery delays when sending messages to Vodafone Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 21, 09:53 PDT
Update - We are experiencing SMS delivery delays when sending messages to Vodafone Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 21, 07:55 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Vodafone Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 21, 06:58 PDT
Resolved - The issue affecting inbound calls to Twilio Sweden phone numbers has been resolved, and the service is functioning normally at this time.
Sep 22, 01:30 PDT
Monitoring - We have started seeing recovery for inbound calls to Twilio Sweden phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 21, 23:39 PDT
Update - We continue to investigate the issue with call failures related to a subset of Twilio's Sweden numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 21, 22:00 PDT
Update - We continue to investigate the issue with call failures related to a subset of Twilio's Sweden numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 21, 18:00 PDT
Update - We continue to investigate the issue with call failures related to a subset of Twilio's Sweden numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 21, 16:00 PDT
Investigating - Our monitoring systems have detected an issue with calls to some of Twilio's Sweden numbers in prefix range +46105 failing. Our engineering team has been alerted and is actively investigating. We will update in one hour or as soon as we have more information.
Sep 21, 15:01 PDT
Sep 21, 2021
Resolved - Inbound SMS delivery to Philippines was degraded for 72 minutes between 02:47 22 Sep 2021 UTC and 03:59 22 Sep 2021 UTC. During this period, customers may have experienced delay in receiving SMS. The issue has now been resolved.
Sep 21, 21:12 PDT
Completed - The scheduled maintenance has been completed.
Sep 21, 17:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 11:30 PDT
Scheduled - Our SMS carrier partner for SMS traffic is conducting a planned maintenance from 21 September 2021 at 11:30 PDT until 21 September 2021 at 17:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to the below Airtel networks:
Nigeria
Uganda
Congo Democratic Republic
Tanzania
Niger
Zambia
Sri Lanka
Gabon
Malawi
Congo
Kenya
Chad
Rwanda
Madagascar
Sep 16, 22:39 PDT
Completed - The scheduled maintenance has been completed.
Sep 21, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 10:02 PDT
Scheduled - The Beeline network in Russia is conducting an emergency maintenance from 21 September 2021 at 10:00 PDT until 21 September 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
Sep 21, 04:00 PDT
Completed - The scheduled maintenance has been completed.
Sep 21, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 13:02 PDT
Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 21 September 2021 at 13:00 PDT until 21 September 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
Sep 17, 00:10 PDT
Resolved - The issue that was causing redirects during usage trigger creation in the console has been resolved.
Sep 21, 14:05 PDT
Investigating - We've become aware of a potential issue with creation of Usage Triggers in the console. Our engineering team has been alerted and is actively investigating. We will update in one hour or as soon as we have more information.
Sep 21, 13:40 PDT
Completed - The scheduled maintenance has been completed.
Sep 21, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 09:00 PDT
Scheduled - The SoftBank network in Japan is conducting a planned maintenance from 21 September 2021 at 09:00 PDT until 21 September 2021 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SoftBank handsets.
Sep 15, 04:42 PDT
Resolved - The issue that is causing some customers to experience a page reloading screen after entering a 2FA validation code has been resolved. Account login is operating normally at this time.
Sep 21, 12:51 PDT
Update - We are continuing to investigate the issue that is causing some customers to experience a page reloading screen after entering a 2FA validation code. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 21, 12:17 PDT
Update - A subset of customers may continue to experience a page reloading screen after entering a 2FA validation code. Our engineers are working on the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 21, 10:18 PDT
Update - A subset of customers may experience a page reloading screen after entering a 2FA validation code. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Sep 21, 09:21 PDT
Investigating - We've become aware of a potential issue with Twilio console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 21, 09:07 PDT
Resolved - We have fully investigated the issue, and it was determined that there was no impact to customers. All systems are operational.
Sep 21, 12:43 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 21, 12:35 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Personal network in Argentina. This incident has been resolved.
Sep 21, 12:02 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Personal network in Argentina. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 21, 10:28 PDT
Identified - We are continuing to work with our carrier partner to resolve the issue with SMS delivery delays when sending messages to the Personal network in Argentina. We expect to provide another update in 4 hours or as soon as more information becomes available.
Sep 21, 07:53 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Personal network in Argentina. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 21, 05:59 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to the Personal network in Argentina. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 21, 04:09 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to the Personal network in Argentina. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour, or as soon as more information becomes available.
Sep 21, 03:10 PDT
Completed - The scheduled maintenance has been completed.
Sep 21, 12:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 10:01 PDT
Scheduled - The Viettel and Mobifone network in Vietnam is conducting an emergency maintenance from 21 September 2021 at 10:00 PDT until 21 September 2021 at 12:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Viettel and Mobifone handsets.
Sep 20, 05:55 PDT
Resolved - Studio flows were degraded for 25 seconds between 08:23:15 and 08:23:40 Pacific Time on 09/21/2021. During this period, customers may have experienced 5xx errors when invoking flows. On-going executions may have also seen 5xx errors as well. The issue has now been resolved.
Sep 21, 08:55 PDT
Resolved - Between 11:05 and 11:14 UTC we experienced Super SIM connectivity issues with one of our partners. Devices may have experienced delays in connecting to the network. The issue is currently resolved.
Sep 21, 04:48 PDT
Sep 20, 2021
Completed - The scheduled maintenance has been completed.
Sep 20, 23:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 14:32 PDT
Scheduled - The O2 network in UK is conducting an emergency maintenance from 20 September 2021 at 14:30 PDT until 20 September 2021 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to O2 handsets.
Sep 20, 05:14 PDT
Completed - The scheduled maintenance has been completed.
Sep 20, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 12:31 PDT
Scheduled - The Telia (Sonera Finland Oyj) network in Finland is conducting a planned maintenance from 20 September 2021 at 12:30 PDT until 20 September 2021 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telia (Sonera Finland Oyj) handsets.
Sep 13, 03:37 PDT
Completed - The scheduled maintenance has been completed.
Sep 20, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 13:02 PDT
Scheduled - The Megafon network in Russian Federation is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Aug 31, 04:17 PDT
Resolved - A very small set of customers, who changed their webhooks in Phone Numbers configuration between Friday, Sept 17th 4:30pm PST to Saturday, Sept 18th 3:29am Pacific Time and immediately received a call or message, may have experienced their incoming voice call and incoming messages delivered to old webhooks. The issue has now been resolved and services are full restored.
Sep 20, 09:45 PDT
Sep 19, 2021
Resolved - We experienced SMS delivery delays when sending messages to Claro Network in Brazil for 45 minutes between 21:27 and 22:12 Pacific Time on 09/18/2021. The issue has been resolved.
Sep 19, 21:30 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telkomsel Indonesia. This incident has been resolved.
Sep 19, 14:49 PDT
Update - We are continuing to observe recovery in SMS delivery delays when sending messages to Telkomsel Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 19, 13:00 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telkomsel Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 19, 11:00 PDT
Update - We are continuing to investigate SMS delivery delays when sending messages to Telkomsel Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 4 hours or as soon as more information becomes available.
Sep 19, 07:10 PDT
Update - We are continuing to investigate SMS delivery delays when sending messages to Telkomsel Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Sep 19, 05:14 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Telkomsel Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 19, 04:17 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telkomcel Timor-Leste. This incident has been resolved.
Sep 19, 14:03 PDT
Monitoring - We are observing successful SMS delivery without delays when sending messages to Telkomcel Timor-Leste. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 19, 12:05 PDT
Update - We are continuing to investigate SMS delivery delays and failures when sending messages to Telkomcel Timor-Leste. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 4 hours or as soon as more information becomes available.
Sep 19, 08:50 PDT
Update - We are continuing to investigate SMS delivery delays and failures when sending messages to Telkomcel Timor-Leste. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 2 hours or as soon as more information becomes available.
Sep 19, 06:52 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Telkomcel Timor-Leste. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 19, 05:55 PDT
Completed - The scheduled maintenance has been completed.
Sep 19, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 23:00 PDT
Scheduled - Our SMS/MMS carrier partner in US is conducting a planned maintenance from 18 September 2021 at 23:00 PDT until 19 September 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from US handsets via US longcode.
Sep 6, 01:15 PDT
Completed - The scheduled maintenance has been completed.
Sep 19, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 23:00 PDT
Scheduled - Our SMS carrier partner in US is conducting a planned maintenance from 18 September 2021 at 23:00 PDT until 19 September 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US longcode.
Sep 5, 23:49 PDT
Sep 18, 2021
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange DR Congo. This incident has been resolved.
Sep 18, 21:01 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to Orange DR Congo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 18, 19:02 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange DR Congo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 18, 15:02 PDT
Update - We continue to experience SMS delivery delays when sending messages to Orange DR Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 18, 13:01 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Orange DR Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 12:01 PDT
Resolved - We are no longer experiencing MMS delivery failures to Sprint and Cingular USA. This incident has been resolved.
Sep 18, 14:42 PDT
Monitoring - We are observing successful SMS delivery to Sprint and Cingular USA for the last 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 18, 12:43 PDT
Update - We continue to experience MMS delivery failures sending on the Sprint and Cingular USA networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 18, 11:12 PDT
Investigating - We are experiencing MMS delivery failures sending on the Sprint and Cingular USA networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 10:12 PDT
Sep 17, 2021
Completed - The scheduled maintenance has been completed.
Sep 17, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 16:01 PDT
Scheduled - The Telus Mobility network in Canada is conducting a planned maintenance from 17 September 2021 at 16:00 PDT until 17 September 2021 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telus Mobility handsets.
Sep 9, 02:32 PDT
Completed - The scheduled maintenance has been completed.
Sep 17, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 14:00 PDT
Scheduled - The Beeline network in Russia is conducting a planned maintenance from 17 September 2021 at 14:00 PDT until 17 September 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
Sep 15, 04:57 PDT
Resolved - The issue affecting The one way audio issue with both inbound and outbound calls made to/from a subset of Twilio Japan phone numbers has been resolved, and the service is functioning normally at this time.
Sep 17, 13:19 PDT
Monitoring - The one way audio issue with both inbound and outbound calls made to/from a subset of Twilio Japan phone numbers has recovered. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Sep 17, 11:19 PDT
Update - The one way audio issue with both inbound and outbound calls made to/from a subset of Twilio Japan phone numbers has been identified. We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Sep 16, 19:42 PDT
Update - The one way audio issue with both inbound and outbound calls made to/from a subset of Twilio Japan phone numbers has been identified. We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Sep 16, 11:50 PDT
Update - The one way audio issue with both inbound and outbound calls made to/from a subset of Twilio Japan phone numbers has been identified. We are still actively working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Sep 16, 07:51 PDT
Identified - The one way audio issue with both inbound and outbound calls made to/from Twilio Japan phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
Sep 16, 05:57 PDT
Update - We are still continuing to investigate the one way audio issue with both inbound and outbound calls made to/from Twilio Japan numbers for a subset of customers. We expect to have an update for you in 4 hours or as soon as we have more information.
Sep 16, 01:57 PDT
Update - We are continuing to investigate the one way audio issue with both inbound and outbound calls made to/from Twilio Japan numbers for a subset of customers. We expect to have an update for you in 2 hours or as soon as we have more information
Sep 15, 23:58 PDT
Update - We are investigating a one way audio issue with both inbound and outbound calls made to/from Twilio Japan numbers for a subset of customers. We expect to have an update for you in 1 hour or as soon as we have more information
Sep 15, 22:58 PDT
Investigating - Our monitoring systems have detected a potential issue with calls in Japan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 15, 22:25 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Kenya Safaricom. This incident has been resolved.
Sep 17, 07:43 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Kenya Safaricom. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 17, 05:51 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Kenya Safaricom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 17, 04:53 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Norway Netcom. This incident has been resolved.
Sep 17, 07:43 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Norway Netcom. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 17, 05:51 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to Norway Netcom. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 17, 05:49 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Norway Netcom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 17, 04:20 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Norway Netcom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 17, 03:20 PDT
Completed - The scheduled maintenance has been completed.
Sep 17, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 21:01 PDT
Scheduled - The ICE network in Costa Rica is conducting a planned maintenance from 16 September 2021 21:00 PDT To 17 September 2021 04:00 PDT, During the maintenance window, there could be intermittent delays delivering SMS to and from ICE handsets.
Aug 29, 23:17 PDT
Resolved - The issue affecting Voice calls towards Thailand has been resolved, and the service is functioning normally at this time. This incident has been resolved.
Sep 17, 01:57 PDT
Monitoring - We are observing recovery in Voice calls failures towards Thailand. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 16, 23:56 PDT
Identified - We have identified the cause of Voice calls failures towards Thailand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 16, 23:44 PDT
Update - We are currently seeing Voice calls failures towards Thailand. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 16, 22:48 PDT
Investigating - We've become aware of a potential issue with calls failures towards Thailand. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 16, 22:23 PDT
Sep 16, 2021
Resolved - We are no longer seeing increased delays in processing Programmable Voice and SIP trunking functionality between Japan and US regions. This incident has been resolved.
Sep 16, 19:03 PDT
Monitoring - On Thursday September 16th from 5:44 to 6:01pm PT, Programmable Voice and SIP trunking functionality experienced increased latency due to network errors in Japan. A subset of customers would experience increased delays in processing Programmable Voice and SIP trunking functionality between Japan and US regions. Services have been restored and our engineering team is monitoring. We will provide another update in 30 minutes or as soon as more information becomes available.
Sep 16, 18:33 PDT
Update - We are currently seeing increased call latency and dropped calls for a subset of customers in the Japan region. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 16, 18:16 PDT
Investigating - Our monitoring systems have detected a potential issue with Increased Call Latency and Dropped Calls. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 16, 18:03 PDT
Completed - The scheduled maintenance has been completed.
Sep 16, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 14:00 PDT
Scheduled - The Beeline network in Russia is conducting an emergency maintenance from 16 September 2021 at 14:00 PDT until 16 September 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
Sep 14, 05:46 PDT
Sep 15, 2021
Sep 14, 2021

No incidents reported.