Twilio Status

SMS Delivery Receipt Failures from Twilio to Claro Costa Rica

Update - Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 13, 2026 - 16:06 PST

Update - Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 13, 2026 - 12:06 PST

Update - Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 13, 2026 - 10:05 PST

Identified - Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 13, 2026 - 09:05 PST

Update - Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Claro network subscribers in Costa Rica. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 16 hours or as soon as more information becomes available.
Nov 13, 2026 - 05:49 PST

Update - Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Claro network subscribers in Costa Rica. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 12, 2026 - 21:46 PST

Update - Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Claro network subscribers in Costa Rica. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 12, 2026 - 17:40 PST

Update - Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Claro network subscribers in Costa Rica. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 12, 2026 - 15:31 PST

Investigating - Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Claro network subscribers in Costa Rica. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 12, 2026 - 14:31 PST

SMS Delivery Delays from Twilio to Brisanet Brazil

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 13, 2026 - 15:52 PST

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 13, 2026 - 14:51 PST

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 13, 2026 - 14:36 PST

Twilio Email Send API Messages Delayed to Microsoft Inboxes

Update - Email delivery to Microsoft inboxes has returned to normal levels, and previously deferred messages have been processed. We will continue to monitor until we get a confirmation from MSFT that the outage is fully recovered and we will provide another update in 2 hours or as soon as more information becomes available.
Nov 13, 2026 - 15:00 PST

Monitoring - Mail Delivery to Microsoft Inboxes has recovered at its pre-incident level and we continue to monitor and will provide another update in 2 hours or as soon as more information becomes available.
Nov 13, 2026 - 10:45 PST

Update - We have identified the issue of delayed email delivery to Microsoft inboxes for the Twilio Email Send API. Due to a third-party provider dependency, delivery rates continue to improve, but some messages may still be deferred before reaching recipient inboxes. Delayed messages continue to be retried and preserved for delivery as service recovery progresses. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 13, 2026 - 08:27 PST

Update - We have identified the issue of delayed email delivery to Microsoft inboxes for Email. Due to a third-party provider dependency, delivery rates continue to improve, though some messages may still be deferred before reaching recipient inboxes. Deferred messages continue to be retried and preserved for delivery as recovery progresses, and no action is required from customers at this time. We will provide another update in an hour or as soon as more information becomes available.
Nov 13, 2026 - 07:16 PST

Update - We have identified the issue of delayed email delivery to Microsoft inboxes for Email. Due to a third-party provider dependency, some messages may continue to be deferred before reaching recipient inboxes, though we are seeing continued improvement as queued messages are retried automatically and delivery progresses toward normal levels. No action is required from customers at this time. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 13, 2026 - 06:39 PST

Update - We have identified the issue of delayed email delivery to Microsoft inboxes. Due to a third-party provider dependency, some messages may continue to be deferred before reaching recipient inboxes, though we are seeing early signs of stabilization and improvement. Delayed messages continue to be retried and preserved for delivery as service recovery progresses. We will provide another update in 1 hour, 18 minutes or as soon as more information becomes available.
Nov 13, 2026 - 01:54 PST

Update - We have identified the issue of delayed email delivery to Microsoft inboxes for Email. Due to a third-party provider dependency, some messages may continue to be deferred before reaching recipient inboxes, though delivery rates are showing improvement and recovery is still in progress. No mail send impact is expected, and delayed messages will continue to be retried. We will provide another update at 7:00 AM or as soon as more information becomes available.
Nov 13, 2026 - 01:35 PST

Update - We have identified the issue of delayed email delivery to Microsoft inboxes. Due to a third-party provider dependency, messages may continue to be deferred before reaching recipient inboxes, though mail send is not impacted and queued messages will continue to retry. We will provide another update by 7:00AM PST or as soon as more information becomes available.
Nov 12, 2026 - 22:18 PST

Update - We have identified the issue of delays in email delivery to Microsoft inbox providers. Due to a third-party provider dependency, messages may continue to be deferred before reaching recipient inboxes, though no mail is being dropped at this time. We will provide another update by 10:00PM PST or as soon as more information becomes available.
Nov 12, 2026 - 19:02 PST

Update - We have identified the issue of delays in email delivery to Microsoft-hosted inboxes. Due to a third-party provider dependency, messages to these inboxes may continue to be deferred before delivery. Mail is continuing to queue and is not being dropped at this time. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 12, 2026 - 14:59 PST

Update - We have identified the issue of delayed email delivery to Microsoft inbox providers for Email Inbox Providers. Due to a third-party provider dependency, messages sent to these inboxes are being deferred and queued for later delivery. There is no mail loss at this time. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 12, 2026 - 12:59 PST

Identified - We have identified the issue of delayed email delivery to Microsoft inbox providers for Email. Due to a third-party provider dependency, messages to these inboxes may remain queued longer than usual, but there is no mail loss at this time. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 12, 2026 - 11:58 PST

Investigating - We have identified an issue with Email. Users may experience delays in message delivery to some inboxes hosted by Microsoft This does not impact mail send targeted to other inbox provider other than Microsoft. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 12, 2026 - 11:42 PST

Voice Call Failures from a Subset of Twilio Phone Numbers to Colombia, Mexico, Chile, and Costa Rica

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 13, 2026 - 14:57 PST

Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 13, 2026 - 13:57 PST

Investigating - Twilio customers may be experiencing voice call failures from a Subset of Twilio Phone Numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 13, 2026 - 13:56 PST

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in India

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 13, 2026 - 14:19 PST

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 13, 2026 - 11:47 PST

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 13, 2026 - 09:47 PST

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 13, 2026 - 08:41 PST

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 13, 2026 - 08:37 PST

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 13, 2026 - 07:37 PST

Russia SMS Carrier Maintenance - Tinkoff Mobile

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 2026 - 12:00 PST

Scheduled - The Tinkoff Mobile network in Russia is conducting a planned maintenance from 13 November 2026 at 12:00 PST until 13 November 2026 at 18:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tinkoff Mobile Russia handsets. We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Nov 13, 2026 12:00-18:00 PST

Voice Call Failures From a Subset of Twilio Philippines Phone Numbers to Multiple Networks in Philippines

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 13, 2026 - 06:17 PST

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 11, 2026 - 06:17 PST

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Nov 05, 2026 - 14:07 PST

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 05, 2026 - 06:06 PST

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 05, 2026 - 02:06 PST

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 05, 2026 - 00:01 PST

Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 04, 2026 - 22:57 PST

Update - We have observed a recovery in voice calls from a subset of Twilio Philippines Phone Numbers to network subscribers in the Philippines and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Nov 04, 2026 - 12:18 PST

Update - We have observed a recovery in voice calls from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 04, 2026 - 04:12 PST

Update - We have observed a recovery in voice calls from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 04, 2026 - 00:11 PST

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 03, 2026 - 22:08 PST

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Nov 02, 2026 - 15:04 PST

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 02, 2026 - 06:58 PST

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 02, 2026 - 00:49 PST

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 01, 2026 - 22:43 PST

Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 01, 2026 - 21:42 PST

Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 01, 2026 - 21:41 PST

Voice Call Silent and One-Way Audio from Colombia to a Subset of Twilio Phone Numbers

Update - Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Colombia to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Nov 13, 2026 - 01:40 PST

Update - Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Colombia to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 12, 2026 - 17:37 PST

Update - Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Colombia to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 12, 2026 - 13:36 PST

Update - Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Colombia to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 12, 2026 - 11:35 PST

Update - Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Colombia to a subset of Twilio Mobile Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 12, 2026 - 10:29 PST

Identified - Twilio customers may be experiencing silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 12, 2026 - 09:56 PST

Investigating - Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 12, 2026 - 08:53 PST

SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to Multiple Networks in Chile

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 12, 2026 - 19:00 PST

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
Nov 10, 2026 - 02:15 PST

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 09, 2026 - 18:10 PST

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 09, 2026 - 14:04 PST

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 09, 2026 - 11:58 PST

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 09, 2026 - 10:58 PST

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Nov 09, 2026 - 10:29 PST

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 09, 2026 - 02:27 PST

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 08, 2026 - 22:26 PST

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 08, 2026 - 20:25 PST

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 08, 2026 - 19:19 PST

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 08, 2026 - 18:26 PST

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 07, 2026 - 21:02 PST

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 06, 2026 - 20:55 PST

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 06, 2026 - 16:55 PST

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 06, 2026 - 14:54 PST

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 06, 2026 - 13:21 PST

Russia SMS Carrier Maintenance - Tele2

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 02, 2026 - 12:01 PST

Scheduled -

The Tele2 network in Russia is conducting a series of planned maintenances from 02 November 2026 at 12:00 PST until 30 November 2026 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Belgium handsets.

Note, the maintenance will be carried out on each of the following dates and times:

02 November 2026 at 12:00 PST until 02 November 2026 at 16:00 PST
09 November 2026 at 12:00 PST until 09 November 2026 at 16:00 PST
11 November 2026 at 12:00 PST until 11 November 2026 at 16:00 PST
16 November 2026 at 12:00 PST until 16 November 2026 at 16:00 PST
18 November 2026 at 12:00 PST until 18 November 2026 at 16:00 PST
23 November 2026 at 12:00 PST until 23 November 2026 at 16:00 PST
25 November 2026 at 12:00 PST until 25 November 2026 at 16:00 PST
30 November 2026 at 12:00 PST until 30 November 2026 at 16:00 PST

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Nov 2, 2026 12:00 - Nov 30, 2026 16:00 PST

Uptime over the past 90 days. View historical uptime.

PROGRAMMABLE MESSAGING Degraded Performance

MMS Operational

SMS Operational

SMPP Operational

WhatsApp Messaging Operational

Notify Operational

Conversations Operational

Messaging Insights Operational

Messaging Services Operational

Content API Operational

Toll-free verification Operational

RCS Messaging Degraded Performance

Programmable Messaging API Operational

Intelligent Alerts Operational

PROGRAMMABLE VOICE US1 Degraded Performance

PSTN US1 Operational

SIP Interface US1 Operational

Client Web US1 Operational

Client Mobile US1 Operational

Conference US1 Operational

Recording US1 Operational

Queue US1 Operational

Text-to-Speech US1 Operational

Recording Transcriptions US1 Operational

TwiML US1 Operational

Voice Insights US1 Operational

Speech Recognition (Gather Speech) US1 Operational

Realtime Transcriptions US1 Operational

Pay US1 Operational

Media Streams US1 Degraded Performance

Dialogflow US1 Operational

ConversationRelay US1 Operational

Voice REST API US1 Operational

PROGRAMMABLE VOICE AU1 Operational

PSTN AU1 Operational

SIP Interface AU1 Operational

Client Web AU1 Operational

Client Mobile AU1 Operational

Conference AU1 Operational

Recording AU1 Operational

Queue AU1 Operational

Text-to-Speech AU1 Operational

Recording Transcriptions AU1 Operational

TwiML AU1 Operational

Voice Insights AU1 Operational

Speech Recognition (Gather Speech) AU1 Operational

Realtime Transcriptions AU1 Operational

Pay AU1 Operational

Media Streams AU1 Operational

ConversationRelay AU1 Operational

Voice REST API AU1 Operational

PROGRAMMABLE VOICE IE1 Operational

PSTN IE1 Operational

SIP Interface IE1 Operational

Client Web IE1 Operational

Client Mobile IE1 Operational

Conference IE1 Operational

Recording IE1 Operational

Queue IE1 Operational

Text-to-Speech IE1 Operational

Recording Transcriptions IE1 Operational

TwiML IE1 Operational

Voice Insights IE1 Operational

Speech Recognition (Gather Speech) IE1 Operational

Realtime Transcriptions IE1 Operational

Pay IE1 Operational

Media Streams IE1 Operational

ConversationRelay IE1 Operational

Voice REST API IE1 Operational

ACCOUNT SECURITY Operational

Authy 2FA Operational

Verify Operational

Authy App Operational

Lookup Operational

Verify Events Operational

ELASTIC SIP TRUNKING US1 Operational

Origination US1 Operational

Termination US1 Operational

ELASTIC SIP TRUNKING AU1 Operational

Origination AU1 Operational

Termination AU1 Operational

ELASTIC SIP TRUNKING IE1 Operational

Origination IE1 Operational

Termination IE1 Operational

TaskRouter Operational

FLEX Operational

Flex Agent Copilot Operational

Flex Agent Desktop Operational

Flex Application Platform Operational

Flex Insights Operational

Flex Queue Stats Operational

Flex Teams View Operational

Flex Admin Console Operational

Flex Routing Operational

Flex Conversations Operational

Flex Programmable Chat Operational

Flex Programmable Voice Operational

Proxy Operational

Flex Plugins Operational

Flex Billing Operational

CONVERSATIONS Operational

Conversation Orchestrator Operational

Conversation Intelligence Operational

Conversation Intelligence (classic) Operational

Conversation Memory Operational

Enterprise Knowledge Operational

TWILIO EMAIL Degraded Performance

Mailsend: Comms API Degraded Performance

Logs Operational

Dedicated IP Address Operational

INTERCONNECT Operational

PHONE NUMBERS Operational

PROGRAMMABLE CHAT Operational

PROGRAMMABLE VIDEO Operational

Group Rooms Operational

Peer-to-Peer Rooms Operational

Recordings Operational

Compositions Operational

Network Traversal Service Operational

Go Rooms Operational

Video Insights Operational

Realtime Transcriptions Operational

PROXY Operational

SERVERLESS Operational

Studio Operational

Functions Operational

Assets Operational

TwiML Bins Operational

Sync Operational

DEVELOPER TOOLS Operational

Console Operational

Event Streams Operational

Debugger & Alarms Operational

Documentation Operational

REST API Operational

Bulk Export Operational

TWILIO PLATFORM Degraded Performance

Billing Operational

Customer Support Center Operational

Other Degraded Performance

Account Insights Operational

Trust Hub Operational

Organization Operational

CARRIER NETWORK Degraded Performance

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Short Code, North America Operational

MMS Short Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

Voice, North America Operational

Voice, Latin America Degraded Performance

SMS, Latin America Degraded Performance

Voice, APAC Degraded Performance

SMS, APAC Operational

MMS, APAC Degraded Performance

Voice, Europe Operational

SMS, Europe Under Maintenance

Voice, Middle East & Africa Operational

SMS, Middle East & Africa Operational

Verify Silent Network Auth Operational

Lookup Identity Match Operational

Lookup Line Type Intelligence [Legacy API] Degraded Performance

Lookup Line Type Intelligence [Twilio API] Operational

Lookup SIM Swap Operational

Legacy Identity MatchAndAttributes Operational

FRONTLINE Operational

Sender ID Operational

ZIPWHIP MESSAGING Operational

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

ZIPWHIP TOOLS Operational

Zipwhip Provisioner Dashboard and API Operational

Zipwhip Support Ticketing Operational

Toll-Free Verification Portal Operational

SendGrid Mail Sending Operational

API v3 Operational

SMTP Operational

API v2 Operational

SendGrid Marketing Campaigns Operational

SendGrid Webhooks Operational

Event Webhooks Operational

Parse API Operational

SendGrid API Operational

SendGrid Website Operational

SendGrid Statistics Operational

SendGrid Email Activity Operational

SendGrid Partners Operational

SendGrid Billing Operational

SendGrid Legacy Marketing Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Russia SMS Carrier Maintenance - Tinkoff Mobile Nov `14`, `2026` `12:00`-`18:00` PST

The Tinkoff Mobile network in Russia is conducting a planned maintenance from 14 November 2026 at 12:00 PST until 14 November 2026 at 18:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tinkoff Mobile Russia handsets when sending via alphanumeric and long codes senders. We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Posted on Nov 13, 2026 - 13:52 PST

Russia SMS Carrier Maintenance - Sberbank Mobile Nov `14`, `2026` `12:00`-`15:00` PST

The Sberbank Mobile network in Russia is conducting a planned maintenance from 14 November 2026 at 12:00 PST until 14 November 2026 at 15:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Sberbank Mobile Russia handsets.
Posted on Nov 13, 2026 - 11:16 PST

Italy Account Security Carrier Partner Maintenance - Wind Tre Nov `14`, `2026` `14:00` - Nov `15`, `2026` `02:00` PST

Our carrier partner Wind Tre Italy is conducting a planned maintenance from 14 November 2026 at 14:00 PST until 15 November 2026 at 02:00 PST. During the maintenance window, there could be intermittent API request failures for Wind Tre Italy customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

Posted on Nov 11, 2026 - 07:00 PST

Philippines SMS Carrier Maintenance - Globe Telecom Nov `15`, `2026` `11:00`-`13:00` PST

The Globe Telecom network in the Philippines is conducting a planned maintenance from 15 November 2026 at 11:00 PST until 15 November 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

Posted on Oct 29, 2026 - 03:33 PDT

United Arab Emirates SMS Carrier Maintenance - Etisalat and du Nov `15`, `2026` `12:00`-`18:00` PST

The Etisalat and du networks in the United Arab Emirates are conducting a planned maintenance from 15 November 2026 at 12:00 PST until 15 November 2026 at 18:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Etisalat United Arab Emirates and du United Arab Emirates handsets.
Posted on Nov 13, 2026 - 11:19 PST

United States SMS and MMS Carrier Maintenance - T-Mobile Nov `15`, `2026` `20:30` - Nov `16`, `2026` `00:30` PST

The T-Mobile network in the United States is conducting a planned maintenance from 15 November 2026 at 20:30 PST until 16 November 2026 at 00:30 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Posted on Nov 13, 2026 - 12:23 PST

Japan SMS Carrier Maintenance - SoftBank Mobile Nov `16`, `2026` `02:00`-`07:00` PST

The SoftBank Mobile network in Japan is conducting a planned maintenance from 16 November 2026 at 02:00 PST until 16 November 2026 at 07:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to SoftBank Mobile Japan handsets.
Posted on Nov 13, 2026 - 02:33 PST

Russia SMS Carrier Maintenance - Beeline Nov `16`, `2026` `05:00`-`06:00` PST

The Beeline network in Russia is conducting a planned maintenance from 16 November 2026 at 05:00 PST until 16 November 2026 at 06:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Posted on Nov 12, 2026 - 06:37 PST

United Kingdom Account Security Carrier Partner Maintenance - EE Nov `16`, `2026` `14:30`-`22:00` PST

Our carrier partner EE United Kingdom is conducting a planned maintenance from 16 November 2026 at 14:30 PST until 16 November 2026 at 22:00 PST. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

Posted on Nov 02, 2026 - 03:49 PST

United States SMS Carrier Partner Maintenance Nov `16`, `2026` `20:00` - Nov `17`, `2026` `03:00` PST

Our SMS carrier partner in the United States is conducting an emergency maintenance from 16 November 2026 at 20:00 PST until 17 November 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Posted on Nov 12, 2026 - 13:43 PST

United States SMS Carrier Partner Maintenance Nov `16`, `2026` `21:00` - Nov `17`, `2026` `03:00` PST

Our SMS carrier partner in the United States is conducting a planned maintenance from 16 November 2026 at 21:00 PST until 17 November 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes.

Posted on Sep 30, 2026 - 13:34 PDT

Brazil SMS Carrier Maintenance - TIM Nov `16`, `2026` `22:00`-`23:00` PST

The TIM network in Brazil is conducting a planned maintenance from 16 November 2026 at 22:00 PST until 16 November 2026 at 23:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from TIM Brazil handsets when sending via alphanumeric and short codes senders.

Posted on Nov 06, 2026 - 14:47 PST

Japan SMS Carrier Maintenance - SoftBank Mobile Nov `17`, `2026` `02:00`-`07:00` PST

The SoftBank Mobile network in Japan is conducting a planned maintenance from 17 November 2026 at 02:00 PST until 17 November 2026 at 07:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to SoftBank Mobile Japan handsets.
Posted on Nov 13, 2026 - 02:34 PST

Russia SMS Carrier Maintenance - MegaFon Nov `17`, `2026` `12:00`-`20:00` PST

The MegaFon network in Russia is conducting a planned maintenance from 17 November 2026 at 12:00 PST until 17 November 2026 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets when sending via alphanumeric senders.
Posted on Nov 13, 2026 - 11:21 PST

United Kingdom Account Security Carrier Partner Maintenance - EE Nov `17`, `2026` `14:00` - Nov `18`, `2026` `01:20` PST

Our carrier partner EE United Kingdom is conducting a planned maintenance from 17 November 2026 at 14:00 PST until 18 November 2026 at 01:20 PST. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

Posted on Nov 02, 2026 - 02:58 PST

United States and Canada Twilio SMS and MMS Maintenance Nov `17`, `2026` `20:00` - Nov `18`, `2026` `00:00` PST

Update -

Twilio is conducting a planned maintenance from 17 November 2026 at 20:00 PST until 18 November 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

Nov 12, 2026 - 19:32 PST

Scheduled -

Oct 20, 2026 - 19:19 PDT

Japan SMS Carrier Maintenance - SoftBank Mobile Nov `18`, `2026` `02:00`-`07:00` PST

The SoftBank Mobile network in Japan is conducting a planned maintenance from 18 November 2026 at 02:00 PST until 18 November 2026 at 07:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to SoftBank Mobile Japan handsets.
Posted on Nov 13, 2026 - 02:34 PST

United States SMS Carrier Partner Maintenance Nov `18`, `2026` `21:00` - Nov `19`, `2026` `03:00` PST

Our SMS carrier partner in the United States is conducting a planned maintenance from 18 November 2026 at 21:00 PST until 19 November 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes.

Posted on Sep 30, 2026 - 16:04 PDT

US SMS and MMS Carrier Maintenance - Small US Carriers Nov `18`, `2026` `21:00`-`23:00` PST

A subset of small networks in the US are conducting a planned maintenance from 18 November 2026 at 21:00 PST until 18 November 2026 at 23:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to small US carriers handsets.
Posted on Nov 13, 2026 - 12:06 PST

United Kingdom Account Security Carrier Partner Maintenance - Three Nov `18`, `2026` `21:30`-`23:00` PST

Our carrier partner Three United Kingdom is conducting a planned maintenance from 18 November 2026 at 21:30 PST until 18 November 2026 at 23:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

Posted on Nov 11, 2026 - 12:01 PST

Japan SMS Carrier Maintenance - SoftBank Mobile Nov `18`, `2026` `23:00` - Nov `19`, `2026` `04:00` PST

The SoftBank Mobile network in Japan is conducting a planned maintenance from 18 November 2026 at 23:00 PST until 19 November 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to SoftBank Mobile Japan handsets.
Posted on Nov 13, 2026 - 02:34 PST

Indonesia SMS Carrier Maintenance - Indosat Nov `19`, `2026` `09:00`-`14:00` PST

The Indosat network in Indonesia is conducting a planned maintenance from 19 November 2026 at 09:00 PST until 19 November 2026 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Indosat Indonesia handsets.

Posted on Nov 06, 2026 - 05:49 PST

Multiple Destination SMS Carrier Partner Maintenance Nov `21`, `2026` `08:00`-`12:00` PST

Our SMS carrier partner in Taiwan and Hong Kong is conducting a planned maintenance from 21 November 2026 at 08:00 PST until 21 November 2026 at 12:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from handsets.

Posted on Nov 06, 2026 - 05:51 PST

Philippines SMS Carrier Maintenance - Globe Telecom Nov `22`, `2026` `11:00`-`13:00` PST

The Globe Telecom network in the Philippines is conducting a planned maintenance from 22 November 2026 at 11:00 PST until 22 November 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

Posted on Oct 29, 2026 - 03:34 PDT

Indonesia SMS Carrier Maintenance - Indosat Nov `23`, `2026` `09:00`-`14:00` PST

The Indosat network in Indonesia is conducting a planned maintenance from 23 November 2026 at 09:00 PST until 23 November 2026 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Indosat Indonesia handsets.

Posted on Nov 06, 2026 - 05:49 PST

Philippines SMS Carrier Maintenance - Globe Telecom Nov `29`, `2026` `11:00`-`13:00` PST

The Globe Telecom network in the Philippines is conducting a planned maintenance from 29 November 2026 at 11:00 PST until 29 November 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

Posted on Oct 29, 2026 - 03:34 PDT

United States and Canada Twilio SMS and MMS Maintenance Dec `2`, `2026` `20:00` - Dec `3`, `2026` `00:00` PST

Twilio is conducting a planned maintenance from 02 December 2026 at 20:00 PST until 03 December 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.

Posted on Nov 06, 2026 - 10:26 PST

United States MMS Carrier Partner Maintenance Dec `3`, `2026` `01:00`-`02:00` PST

Our MMS carrier partner in the United States is conducting a planned maintenance from 03 December 2026 at 01:00 PST until 03 December 2026 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to T-Mobile United States, AT&T United States and Verizon United States handsets via United States short codes.
Posted on Nov 13, 2026 - 15:12 PST

United States and Canada Twilio SMS and MMS Maintenance Dec `9`, `2026` `20:00` - Dec `10`, `2026` `00:00` PST

Twilio is conducting a planned maintenance from 09 December 2026 at 20:00 PST until 10 December 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.

Posted on Nov 06, 2026 - 10:26 PST

United States and Canada Twilio SMS and MMS Maintenance Dec `16`, `2026` `20:00` - Dec `17`, `2026` `00:00` PST

Twilio is conducting a planned maintenance from 16 December 2026 at 20:00 PST until 17 December 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.

Posted on Nov 06, 2026 - 10:27 PST

United States and Canada Twilio SMS and MMS Maintenance Dec `22`, `2026` `20:00` - Dec `23`, `2026` `00:00` PST

Twilio is conducting a planned maintenance from 22 December 2026 at 20:00 PST until 23 December 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.

Posted on Nov 06, 2026 - 10:27 PST

System Metrics Month Week Day

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Nov `13`, `2026`

India SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Nov 13, 15:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 10:30 PST

Scheduled -

Our SMS carrier partner in India is conducting a planned maintenance from 13 November 2026 at 10:30 PST until 13 November 2026 at 15:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from India handsets via subset of India short codes.

Nov 11, 22:24 PST

United States and Canada Twilio SMS and MMS Maintenance

Completed - This planned maintenance has been cancelled, and a rescheduled date has not yet been determined. We will keep you updated. Thank you for your understanding
Nov 13, 12:12 PST

Scheduled -

Twilio is conducting a planned maintenance from 23 November 2026 at 20:00 PST until 24 November 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

Oct 20, 19:20 PDT

Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase in United Kingdom

Resolved - The incident has been resolved and API transactions for Silent Network Authentication (SNA) and Lookup API transactions involving the United Kingdom are operating normally.
Nov 13, 11:58 PST

Monitoring - We have observed recovery in API transactions for Silent Network Authentication (SNA) and for Lookup API transactions in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 13, 09:56 PST

Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the United Kingdom. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 13, 09:53 PST

Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the United Kingdom. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 13, 07:52 PST

Identified - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the United Kingdom. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 13, 06:52 PST

Investigating - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the United Kingdom. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 13, 06:47 PST

SMS Delivery Failures from Twilio to Orange Sierra Leone

Resolved - The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Sierra Leone is operating normally.
Nov 13, 06:15 PST

Monitoring - We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Sierra Leone and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 13, 04:14 PST

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Sierra Leone. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Nov 12, 12:04 PST

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Sierra Leone. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 12, 03:55 PST

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Sierra Leone. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 11, 23:49 PST

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Sierra Leone. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 11, 21:48 PST

Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Sierra Leone. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 11, 20:48 PST

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Sierra Leone. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 11, 20:46 PST

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Sierra Leone. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 11, 18:43 PST

Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Sierra Leone. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 11, 17:43 PST

Multiple Destination SMS and MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Nov 13, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 20:01 PST

Scheduled -

Our SMS and MMS carrier partner in the United States and Canada is conducting a planned maintenance from 12 November 2026 at 20:00 PST until 13 November 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from handsets via subset of United States and Canada long codes.

Nov 6, 05:50 PST

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Nov 13, 00:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 20:30 PST

Scheduled -

The T-Mobile network in the United States is conducting a planned maintenance from 12 November 2026 at 20:30 PST until 13 November 2026 at 00:30 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.

Nov 11, 15:05 PST

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in India

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in India is operating normally.
Nov 13, 00:00 PST

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Shortcode to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 12, 20:52 PST

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 12, 20:48 PST

Nov `12`, `2026`

United States and Canada Twilio SMS and MMS Maintenance

Completed - The scheduled maintenance has been completed.
Nov 12, 22:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 20:02 PST

Scheduled -

Twilio is conducting a planned maintenance from 12 November 2026 at 20:00 PST until 12 November 2026 at 22:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes.

Nov 10, 13:15 PST

US SMS and MMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Nov 12, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 20:00 PST

Scheduled -

A subset of small networks in the US are conducting a planned maintenance from 12 November 2026 at 20:00 PST until 12 November 2026 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to small US carriers handsets.

Nov 6, 05:49 PST

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in India

Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to network subscribers on affected networks in India are operating normally.
Nov 12, 21:55 PST

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in India. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 12, 21:08 PST

United Arab Emirates SMS Carrier Maintenance - Etisalat and du

Completed - The scheduled maintenance has been completed.
Nov 12, 21:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 12:00 PST

Scheduled - The Etisalat and du networks in the United Arab Emirates are conducting an emergency maintenance from 12 November 2026 at 12:00 PST until 12 November 2026 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Etisalat United Arab Emirates and du United Arab Emirates handsets. We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Nov 12, 11:03 PST

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Nov 12, 20:15 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 14:30 PST

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 12 November 2026 at 14:30 PST until 12 November 2026 at 20:15 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers. Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes, Lookup SIM Swap We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Nov 12, 07:47 PST

SMS Delivery Delays and Failures from Twilio to Brisanet Brazil

Resolved - The incident has been resolved and SMS delivery from Twilio to Brisanet network subscribers in Brazil is operating normally.
Nov 12, 19:12 PST

Update - We have observed a recovery in SMS delivery from Twilio to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 12, 15:50 PST

Monitoring - We have observed a recovery in SMS delivery from Twilio to Brisanet Servicos De Telecomunicacoes SA network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 12, 13:49 PST

Update - Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 12, 13:46 PST

Identified - Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 12, 12:41 PST

Investigating - Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 12, 12:32 PST

Elastic SIP Trunking Voice Call Issues

Resolved - We've detected full recovery of Elastic SIP Trunking. The issue impacting Voice calls has been resolved, and the service is operating normally.
Nov 12, 19:02 PST

Investigating - We are investigating an issue with Elastic SIP Trunking. Users may experience issues when making or receiving Voice calls using Elastic SIP Trunking. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 12, 18:33 PST

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV

Completed - The scheduled maintenance has been completed.
Nov 12, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 10:00 PST

Scheduled -

The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 12 November 2026 at 10:00 PST until 12 November 2026 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.

Nov 10, 03:45 PST

Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to United States

Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States are operating normally.
Nov 12, 15:28 PST

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 12, 15:28 PST

Identified - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 12, 15:18 PST

Investigating - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 12, 14:58 PST

SMS Delivery Receipt Delays from Twilio to Claro Colombia

Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Claro network subscribers in Colombia are operating normally.
Nov 12, 15:20 PST

Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 12, 14:01 PST

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 12, 12:47 PST

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 12, 10:46 PST

Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 12, 09:46 PST

SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in France

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to affected networks in France is operating normally.
Nov 12, 14:41 PST

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 12, 09:42 PST

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 12, 07:41 PST

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 12, 06:25 PST

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 12, 06:01 PST

Russia SMS Carrier Maintenance - Gazprombank Mobile

Completed - The scheduled maintenance has been completed.
Nov 12, 13:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 12:01 PST

Scheduled -

The Gazprombank Mobile network in Russia is conducting a planned maintenance from 12 November 2026 at 12:00 PST until 12 November 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.

Nov 10, 03:16 PST

SMS Delivery Delays from Twilio to Virgin Mobile Colombia

Resolved - The incident has been resolved and SMS delivery from Twilio to Virgin Mobile network subscribers in Colombia is operating normally.
Nov 12, 10:42 PST

Monitoring - We have observed a recovery in SMS delivery from Twilio to Virgin Mobile network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 12, 08:41 PST

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Virgin Mobile network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 12, 06:37 PST

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Virgin Mobile network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 12, 05:31 PST

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Virgin Mobile network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 12, 05:29 PST

SMS Delivery Delays from Twilio to Telenor Pakistan

Resolved - The incident has been resolved and SMS delivery from Twilio to Telenor network subscribers in Pakistan is operating normally.
Nov 12, 09:34 PST

Update - We have observed a recovery in SMS delivery from Twilio to Telenor network subscribers in Pakistan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 12, 09:30 PST

Monitoring - We have observed a recovery in SMS delivery from Twilio to Telenor network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 12, 07:30 PST

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telenor network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 12, 05:28 PST

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Telenor network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 12, 04:27 PST

Philippines SMS Carrier Maintenance - Globe Telecom

Completed - The scheduled maintenance has been completed.
Nov 12, 09:02 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 08:00 PST

Scheduled -

The Globe Telecom network in the Philippines is conducting an emergency maintenance from 12 November 2026 at 08:00 PST until 12 November 2026 at 09:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Nov 11, 11:25 PST

Malaysia SMS Carrier Maintenance - Red One

Completed - The scheduled maintenance has been completed.
Nov 12, 09:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 06:01 PST

Scheduled -

The Red One network in Malaysia is conducting a planned maintenance from 12 November 2026 at 06:00 PST until 12 November 2026 at 09:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Red One Malaysia handsets.

Nov 5, 03:44 PST

Malaysia SMS Carrier Maintenance - Celcom

Completed - The scheduled maintenance has been completed.
Nov 12, 09:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 06:00 PST

Scheduled -

The Celcom network in Malaysia is conducting a planned maintenance from 12 November 2026 at 06:00 PST until 12 November 2026 at 09:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Celcom Malaysia handsets.

Nov 4, 23:24 PST

MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in United States

Resolved - The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to network subscribers on affected networks in the United States is operating normally.
Nov 12, 06:16 PST

Monitoring - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 12, 04:48 PST

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple small networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 11, 21:02 PST

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple small networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 11, 16:59 PST

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 11, 14:52 PST

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 11, 13:51 PST

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 11, 13:47 PST

Identified - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 11, 13:46 PST

SMS Delivery Delays from Twilio to MTS Kazakhstan

Resolved - The incident has been resolved and SMS delivery from Twilio to MTS network subscribers in Kazakhstan is operating normally.
Nov 12, 05:25 PST

Monitoring - We have observed a recovery in SMS delivery from Twilio to MTS network subscribers in Kazakhstan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 12, 03:48 PST

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Kazakhstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 12, 01:39 PST

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Kazakhstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 11, 23:37 PST

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Kazakhstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 11, 22:36 PST

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Kazakhstan. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 11, 22:20 PST

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Kazakhstan. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 11, 18:19 PST

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Kazakhstan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 11, 16:19 PST

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Kazakhstan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 11, 15:18 PST

Multiple Destination SMS and MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Nov 12, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 20:01 PST

Scheduled -

Our SMS and MMS carrier partner in the United States and Canada is conducting a planned maintenance from 11 November 2026 at 20:00 PST until 12 November 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from handsets via subset of United States and Canada long codes.

Nov 6, 05:49 PST

SMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Tcell network subscribers in Tajikistan is operating normally.
Nov 12, 02:18 PST

Update - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Tcell network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 12, 00:11 PST

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Tcell network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 11, 22:04 PST

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to Tcell network subscribers in Tajikistan. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 11, 18:00 PST

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to Tcell network subscribers in Tajikistan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 11, 16:00 PST

Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to Tcell network subscribers in Tajikistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 11, 14:58 PST

United States SMS and MMS Carrier Maintenance - Verizon

Completed - The scheduled maintenance has been completed.
Nov 12, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 21:00 PST

Scheduled -

The Verizon network in the United States is conducting a planned maintenance from 11 November 2026 at 21:00 PST until 12 November 2026 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Verizon United States handsets.

Nov 3, 22:09 PST

United States and Canada Twilio SMS and MMS Maintenance

Completed - The scheduled maintenance has been completed.
Nov 12, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 20:00 PST

Scheduled -

Twilio is conducting a planned maintenance from 11 November 2026 at 20:00 PST until 12 November 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.

Oct 20, 19:19 PDT

Nov `11`, `2026`

SMS Delivery Failures from Twilio 10DLC to AT&T United States

Resolved - The incident has been resolved and SMS delivery from Twilio 10DLC to AT&T network subscribers in the United States is operating normally.
Nov 11, 22:02 PST

Monitoring - We have observed a recovery in SMS delivery from Twilio Long Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 11, 20:00 PST

Update - Twilio customers may be experiencing SMS delivery failures from Twilio 10DLC to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 11, 18:59 PST

Identified - Twilio customers may be experiencing SMS delivery failures from Twilio 10DLC to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 11, 17:58 PST

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV

Completed - The scheduled maintenance has been completed.
Nov 11, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 10:20 PST

Scheduled -

The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 11 November 2026 at 10:20 PST until 11 November 2026 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.

Nov 10, 03:45 PST

SMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to K-Cell network subscribers in Kazakhstan is operating normally.
Nov 11, 21:06 PST

Update - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to K-Cell network subscribers in Kazakhstan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 11, 17:07 PST

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to K-Cell network subscribers in Kazakhstan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 11, 14:58 PST

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to K-Cell network subscribers in Kazakhstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 11, 13:49 PST

Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to K-Cell network subscribers in Kazakhstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 11, 13:43 PST

Egypt SMS Carrier Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Nov 11, 20:02 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 15:02 PST

Scheduled -

The Vodafone network in Egypt is conducting a planned maintenance from 11 November 2026 at 15:00 PST until 11 November 2026 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Egypt handsets.

Nov 10, 07:35 PST

SMS Delivery Failures From Long Code Numbers to AT&T in the US

Resolved - We are resolving this external status post as it is a duplicate of the current active status post. Kindly divert your attention to https://status.twilio.com/incidents/n3f0n7xjjz3c
Nov 11, 18:37 PST

Investigating - We are experiencing SMS Delivery Failures From Long Code Numbers to AT&T in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 11, 17:17 PST

MMS Delivery Failures from Twilio to GCI United States

Resolved - The incident has been resolved and MMS delivery from Twilio to GCI network subscribers in the United States is operating normally.
Nov 11, 18:24 PST

Investigating - Twilio customers may be experiencing MMS delivery failures from Twilio to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 11, 18:20 PST

Germany SMS Carrier Maintenance - Drillisch 1&1

Completed - The scheduled maintenance has been completed.
Nov 11, 17:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 15:01 PST

Scheduled -

The Drillisch 1&1 network in Germany is conducting a planned maintenance from 11 November 2026 at 15:00 PST until 11 November 2026 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Drillisch 1&1 Germany handsets.

Nov 9, 18:15 PST

Czech Republic SMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Nov 11, 16:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 15:00 PST

Scheduled -

The T-Mobile network in the Czech Republic is conducting a planned maintenance from 11 November 2026 at 15:00 PST until 11 November 2026 at 16:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to T-Mobile Czech Republic handsets.

Nov 4, 03:13 PST

Voice Call Failures in JP1

Resolved - The issue affecting Voice services in JP1 has been resolved and is operating normally at this time.
Nov 11, 14:50 PST

Monitoring - Voice services in JP1 are now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
Nov 11, 13:40 PST

Update - We are investigating an issue with Voice services in JP1. Users may experience failures when making or receiving calls using the Voice JavaScript SDK. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 11, 13:31 PST

Update - We are investigating an issue with Voice services in JP1. Users may experience failures when making or receiving calls using the Voice JavaScript SDK. We will provide another update in 37 minutes or as soon as more information becomes available.
Nov 11, 11:23 PST

Identified - We have identified an issue with Voice services in JP1. Users may experience failures when making or receiving calls using the Voice JavaScript SDK. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 11, 11:20 PST

Investigating - We are investigating an issue with Voice services in JP1. Users may experience failures when making or receiving calls using the Voice JavaScript SDK. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 11, 10:58 PST

SMS Delivery Failures from Twilio to Turkcell Turkey

Resolved - The incident has been resolved and SMS delivery from Twilio to Turkcell network subscribers in Turkey is operating normally.
Nov 11, 08:49 PST

Update - We have observed a recovery in SMS delivery from Twilio to Turkcell network subscribers in Turkey and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 11, 08:45 PST

Monitoring - We have observed a recovery in SMS delivery from Twilio to Turkcell network subscribers in Turkey and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 11, 06:39 PST

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Turkcell network subscribers in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 11, 05:59 PST

Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Turkcell network subscribers in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 11, 04:58 PST

Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Turkcell network subscribers in Turkey. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 11, 04:55 PST

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Nov 11, 05:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 20:01 PST

Scheduled -

The T-Mobile network in the United States is conducting a planned maintenance from 04 November 2026 at 20:00 PST until 11 November 2026 at 05:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.

Nov 3, 14:37 PST

Multiple Destination SMS and MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Nov 11, 03:02 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 20:02 PST

Scheduled -

Our SMS and MMS carrier partner in the United States and Canada is conducting a planned maintenance from 10 November 2026 at 20:00 PST until 11 November 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from handsets via subset of United States and Canada long codes.

Nov 6, 05:50 PST

Canada SMS Carrier Maintenance - Bell Mobility

Completed - The scheduled maintenance has been completed.
Nov 11, 03:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 20:01 PST

Scheduled -

The Bell Mobility network in Canada is conducting a planned maintenance from 10 November 2026 at 20:00 PST until 11 November 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS from Bell Mobility Canada handsets.

Nov 2, 15:03 PST

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Nov 11, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 23:00 PST

Scheduled -

Our SMS carrier partner in the United States is conducting a planned maintenance from 10 November 2026 at 23:00 PST until 11 November 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from handsets via subset of United States short codes.

Nov 4, 12:03 PST

United States SMS and MMS Carrier Maintenance - Verizon

Completed - The scheduled maintenance has been completed.
Nov 11, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 21:00 PST

Scheduled -

The Verizon network in the United States is conducting a planned maintenance from 10 November 2026 at 21:00 PST until 11 November 2026 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Verizon United States handsets.

Nov 3, 21:05 PST

Nov `10`, `2026`

US SMS and MMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Nov 10, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 20:00 PST

Scheduled -

A subset of small networks in the US are conducting a planned maintenance from 10 November 2026 at 20:00 PST until 10 November 2026 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from small US carriers handsets when sending via long codes, short codes and toll free numbers.

Nov 4, 12:19 PST

United Kingdom, Germany, Netherlands and Spain Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Nov 10, 19:46 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 15:16 PST

Scheduled -

Our carrier partner Vodafone United Kingdom, Vodafone Germany, Vodafone Netherlands and Vodafone Spain is conducting a planned maintenance from 10 November 2026 at 15:15 PST until 10 November 2026 at 19:45 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom, Vodafone Germany, Vodafone Netherlands and Vodafone Spain customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Nov 10, 10:23 PST

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Nov 10, 19:45 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 15:15 PST

Scheduled -

Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 10 November 2026 at 15:15 PST until 10 November 2026 at 19:45 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Legacy Identity MatchAndAttributes, Lookup SIM Swap, Lookup Identity Match

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Nov 10, 03:20 PST

Retroactive Incident Impacting Twilio Usage APIs

Resolved - Twilio Usage APIs were degraded for 6 minutes between 16:42pm and 16:48 Pacific Time on 11/10/2026. During this period of time customers may have experienced 5xx errors. The issue has now been resolved.
Nov 10, 17:52 PST

Issue resolved

Resolved - Issue resolved
Nov 10, 15:15 PST

Monitoring - Our engineers have mitigated the issue and are monitoring system performance. Customers should now be able to save HTML email templates without unexpected changes to spacing, links, or rendered content in the editor and preview. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 10, 14:17 PST

Identified - We have identified the issue of unexpected content changes for Build Email Templates and Create Email Campaigns. Customers may see HTML entities replaced with regular spaces, links rewritten after saving, and some template content not render as expected in preview. As a workaround, customers may avoid saving changes in the HTML code editor until the issue is resolved. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 10, 13:46 PST

Investigating - We are investigating an issue with the email template editor. Users may experience HTML entities being replaced with regular spaces, links being rewritten, and portions of template content not rendering correctly after saving or previewing code, which may affect email campaign creation. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 10, 13:32 PST

SMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela

Resolved - The incident has been resolved and SMS delivery receipts from Twilio Phone Numbers to Movistar network subscribers in Venezuela are operating normally.
Nov 10, 13:23 PST

Monitoring - We have observed a recovery in SMS delivery receipts from Twilio Phone Numbers to Movistar network subscribers in Venezuela and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 10, 11:11 PST

Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Movistar network subscribers in Venezuela. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 10, 10:04 PST

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Movistar network subscribers in Venezuela. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 10, 09:57 PST

Gateway API (Lookup API) Failure Increase on Verizon in United States

Resolved - The incident has been resolved and Lookup API transactions involving Verizon in the United States are operating normally.
Nov 10, 08:06 PST

Monitoring - We have observed the recovery for Lookup API transactions involving Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 10, 06:04 PST

Update - Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 10, 04:49 PST

Update - Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 10, 00:47 PST

Update - Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 9, 22:43 PST

Investigating - Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 9, 21:42 PST

WhatsApp Business API Message Send Failures

Resolved - We have monitored and resolved the issue with WhatsApp Business API. All services are now operating normally at this time.
Nov 10, 05:02 PST

Monitoring - Our engineers have mitigated the issue and are monitoring system performance. Message sending through the WhatsApp Business API is returning to normal for affected customers. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 9, 17:01 PST

Identified - We have identified the issue of message send failures for WhatsApp Business API. Due to a third-party provider dependency, some customers may continue to experience error 63007 when sending messages. We are working to restore service and will provide another update in 1 hour or as soon as more information becomes available.
Nov 9, 15:03 PST

Update - We are investigating an issue with the WhatsApp Business API. Users may experience intermittent message send failures with error 63007 when sending outbound WhatsApp messages. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 9, 15:01 PST

Investigating - We are investigating an issue with the WhatsApp Business API. Users may experience errors sending messages. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 9, 12:32 PST

Voice Call Failures from a Subset of Twilio Phone Numbers to Chile

Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Chile are operating normally.
Nov 10, 04:14 PST

Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 10, 00:53 PST

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 9, 22:51 PST

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 9, 16:31 PST

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 9, 12:31 PST

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 9, 10:29 PST

Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 9, 09:22 PST

Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 9, 08:53 PST

United States SMS and MMS Carrier Maintenance - Verizon

Completed - The scheduled maintenance has been completed.
Nov 10, 02:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 21:00 PST

Scheduled -

The Verizon network in the United States is conducting a planned maintenance from 09 November 2026 at 21:00 PST until 10 November 2026 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Verizon United States handsets.

Nov 3, 21:03 PST

Multiple Destination SMS and MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Nov 10, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 19:00 PST

Scheduled -

Our SMS and MMS carrier partner in the United States and Canada is conducting a planned maintenance from 09 November 2026 at 19:00 PST until 10 November 2026 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from handsets via subset of United States and Canada long codes.

Nov 6, 05:51 PST

Nov `9`, `2026`

SMS Delivery Receipt Delays from Twilio to Bouygues Telecom France

Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Bouygues Telecom network subscribers in France are operating normally.
Nov 9, 19:30 PST

Update - We have observed a recovery in SMS delivery receipts from Twilio to Bouygues Telecom network subscribers in France and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 9, 19:18 PST

Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Bouygues Telecom network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 9, 17:17 PST

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 9, 16:08 PST

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 9, 12:08 PST

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 9, 10:02 PST

Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 9, 09:01 PST

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 9, 06:59 PST

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Bouygues Telecom network subscribers in France. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 9, 05:59 PST

Uzbekistan SMS Carrier Maintenance - Ucell

Completed - The scheduled maintenance has been completed.
Nov 9, 17:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 13:00 PST

Scheduled -

The Ucell network in Uzbekistan is conducting a planned maintenance from 09 November 2026 at 13:00 PST until 09 November 2026 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Ucell Uzbekistan handsets.

Nov 8, 04:29 PST

SMS Delivery Failures from Twilio to ETL Laos

Resolved - The incident has been resolved and SMS delivery from Twilio to ETL network subscribers in Laos is operating normally.
Nov 9, 15:05 PST

Monitoring - We have observed a recovery in SMS delivery from Twilio to ETL network subscribers in Laos and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 9, 13:04 PST

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to ETL network subscribers in Laos. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 9, 10:17 PST

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to ETL network subscribers in Laos. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 9, 06:11 PST

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to ETL network subscribers in Laos. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 9, 04:00 PST

Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to ETL network subscribers in Laos. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 9, 02:50 PST

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to ETL network subscribers in Laos. Our team is actively investigating this issue. We will provide another update in 52 minutes or as soon as more information becomes available.
Nov 9, 02:48 PST

Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Megacom network subscribers in Kyrgyzstan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 8, 22:57 PST

Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom

Resolved - The incident has been resolved and voice calls between Twilio and network subscribers on affected networks in the United Kingdom are operating normally.
Nov 9, 13:52 PST

Monitoring - We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 9, 11:51 PST

Update - Twilio customers may be experiencing voice call audio quality degradation and silent and one-way audio between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 9, 11:50 PST

Update - Twilio customers may be experiencing voice call audio quality degradation, silent and one-way audio between Twilio and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 9, 09:47 PST

Identified - Twilio customers may be experiencing voice call audio quality degradation, silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom of Great Britain and Northern Ireland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 9, 08:46 PST

Investigating - Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom of Great Britain and Northern Ireland. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 9, 08:34 PST

SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to network subscribers on affected networks in Italy is operating normally.
Nov 9, 11:33 PST

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 9, 09:30 PST

Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 9, 08:26 PST

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender ID and Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 9, 08:18 PST

SMS Delivery Delays and Failures from Twilio to Spusu United Kingdom

Resolved - The incident has been resolved and SMS delivery from Twilio to Spusu network subscribers in the United Kingdom is operating normally.
Nov 9, 11:11 PST

Monitoring - We have observed a recovery in SMS delivery from Twilio to Spusu network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 9, 09:06 PST

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Spusu network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 9, 08:05 PST

Investigating - Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Spusu network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 9, 07:45 PST

Philippines SMS Carrier Maintenance - Globe Telecom

Completed - The scheduled maintenance has been completed.
Nov 9, 09:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 07:00 PST

Scheduled -

The Globe Telecom network in the Philippines is conducting a planned maintenance from 09 November 2026 at 07:00 PST until 09 November 2026 at 09:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Globe Telecom Philippines handsets.

Nov 5, 20:50 PST

Japan SMS Carrier Maintenance - SoftBank Mobile

Completed - The scheduled maintenance has been completed.
Nov 9, 09:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 07:01 PST

Scheduled -

The SoftBank Mobile network in Japan is conducting a planned maintenance from 09 November 2026 at 07:00 PST until 09 November 2026 at 09:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to SoftBank Mobile Japan handsets.

Nov 5, 03:47 PST

SMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes

Resolved - The incident has been resolved and SMS delivery from network subscribers in Germany to a subset of Twilio Long Codes is operating normally.
Nov 9, 08:19 PST

Monitoring - We have observed a recovery in SMS delivery from network subscribers in Germany to a subset of Twilio Long Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 9, 06:17 PST

Update - Twilio customers may be experiencing SMS delivery failures from network subscribers in Germany to a subset of Twilio Long Codes. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 9, 02:48 PST

Update - Twilio customers may be experiencing SMS delivery failures from network subscribers in Germany to a subset of Twilio Long Codes. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 9, 00:44 PST

Investigating - Twilio customers may be experiencing SMS delivery failures from network subscribers in Germany to a subset of Twilio Long Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 8, 23:38 PST

Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Thailand

Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Thailand are operating normally.
Nov 9, 00:35 PST

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Thailand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 8, 22:40 PST

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 8, 05:26 PST

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 15, 13:22 PDT

Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 15, 05:22 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 15, 01:20 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 23:20 PDT

Identified - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 22:12 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 14, 10:10 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 14, 02:09 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 13, 22:08 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 20:02 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Oct 13, 19:01 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 13, 18:59 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 13, 02:59 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 12, 18:58 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 12, 14:57 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 12:56 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 12, 11:55 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 12, 07:54 PDT

Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 05:53 PDT

Investigating - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 04:53 PDT

Nov `8`, `2026`

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand

Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to network subscribers on affected networks in New Zealand are operating normally.
Nov 8, 22:26 PST

Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 8, 20:24 PST

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 8, 05:54 PST

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
Nov 7, 13:50 PST

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 7, 05:49 PST

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 7, 01:33 PST

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 6, 23:20 PST

Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 6, 22:19 PST

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 6, 21:58 PST

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 6, 19:58 PST

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 6, 18:57 PST

SMS Delivery Failures from Twilio to MTN Nigeria

Resolved - The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Nigeria is operating normally.
Nov 8, 21:20 PST

Monitoring - We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 8, 19:19 PST

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 8, 17:15 PST

Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 8, 16:03 PST

Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 8, 15:19 PST

Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada

Resolved - The incident has been resolved and API transactions for Silent Network Authentication (SNA) on EnStream in Canada and Lookup API transactions involving EnStream in Canada are operating normally.
Nov 8, 21:11 PST

Update - We have observed recovery in API transactions for Silent Network Authentication (SNA) and the recovery for Lookup API transactions involving EnStream in Canada and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 8, 17:03 PST

Monitoring - We have observed recovery in API transactions for Silent Network Authentication (SNA) and the recovery for Lookup API transactions involving EnStream in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 8, 15:00 PST

Update - We have identified the cause of the Silent Network Authentication (SNA) Failure Increase and Gateway API Failure Increase to EnStream in Canada. We will continue working with our Service Provider to resolve the incident. An update will be provided in 4 hour or as soon as more details become available.
Nov 8, 12:09 PST

Update - We have identified the cause of the Silent Network Authentication (SNA) Failure Increase and Gateway API Failure Increase to EnStream in Canada. We will continue working with our Service Provider to resolve the incident. An update will be provided in 2 hour or as soon as more details become available.
Nov 8, 10:02 PST

Identified - We have identified the cause of the Silent Network Authentication (SNA) Failure Increase and Gateway API Failure Increase to EnStream in Canada. We will continue working with our Service Provider to resolve the incident. An update will be provided in 1 hour or as soon as more details become available.
Nov 8, 08:59 PST

Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions on EnStream in Canada. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 8, 08:08 PST

Investigating - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions on EnStream in Canada. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 8, 06:58 PST

Philippines SMS Carrier Maintenance - Globe Telecom

Completed - The scheduled maintenance has been completed.
Nov 8, 13:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 11:00 PST

Scheduled -

The Globe Telecom network in the Philippines is conducting a planned maintenance from 08 November 2026 at 11:00 PST until 08 November 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

Oct 29, 03:33 PDT

SMS Delivery Receipt Delays from a Subset of Twilio Long Codes and Short Codes to Multiple Networks in United States

Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Long Codes and Short Codes to affected networks in the United States are operating normally.
Nov 8, 09:13 PST

Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 8, 07:04 PST

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
Nov 8, 02:53 PST

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 7, 18:47 PST

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 7, 14:46 PST

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 7, 12:45 PST

Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 7, 11:45 PST

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 7, 11:37 PST

SMS Delivery Receipt Delays from Twilio to Globe Philippines

Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Globe network subscribers in the Philippines are operating normally.
Nov 8, 02:39 PST

Update - We have observed a recovery in SMS delivery receipts from Twilio to Globe network subscribers in the Philippines and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 7, 21:18 PST

Update - We have observed a recovery in SMS delivery receipts from Twilio to Globe network subscribers in the Philippines and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 7, 17:12 PST

Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Globe network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 7, 15:09 PST

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe network subscribers in the Philippines. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 7, 13:22 PST

Nov `7`, `2026`

SMS Delivery Delays from Twilio to Multiple Networks in India

Resolved - The incident has been resolved and SMS delivery from Twilio to network subscribers on affected networks in India is operating normally.
Nov 7, 08:39 PST

Monitoring - We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 7, 06:44 PST

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 7, 06:35 PST

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 7, 05:34 PST

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 7, 05:00 PST

Nov `6`, `2026`

Voice Call Failures From a Subset of Twilio Mobile Numbers to Argentina

Resolved - The incident has been resolved and voice calls from a subset of Twilio Mobile Numbers to network subscribers in Argentina are operating normally.
Nov 6, 19:55 PST

Update - We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Argentina and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 6, 15:53 PST

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Argentina and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 6, 13:52 PST

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Nov 6, 02:22 PST

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Telefonica network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 5, 18:21 PST

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 5, 14:15 PST

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Telefonica network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 5, 12:13 PST

Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Telefonica network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 5, 11:12 PST

Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to network subscribers in Argentina. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 5, 10:34 PST

Voice Call Silent and One-Way Audio between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia

Resolved - The incident has been resolved and voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia are operating normally.
Nov 6, 14:07 PST

Monitoring - We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 6, 12:05 PST

Update - Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Nov 6, 07:19 PST

Update - Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 5, 23:14 PST

Update - Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 5, 19:14 PST

Update - Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 5, 17:09 PST

Voice Call Failures from Twilio Phone Numbers to Digi Mobil Romania

Resolved - The incident has been resolved and voice calls from Twilio Phone Numbers to Digi Mobil network subscribers in Romania are operating normally.
Nov 6, 13:36 PST

Monitoring - We have observed recovery in voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. Additionally the timeframe where we are observing call failures is every Tuesday-Friday, 06:00 UTC to 14:00 UTC. We will provide another update in 24 hours or as soon as more information becomes available
Nov 3, 21:44 PST

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. Additionally the timeframe where we are observing call failures is every Tuesday-Friday, 06:00 UTC to 14:00 UTC. We will provide another update in 24 hours or as soon as more information becomes available
Nov 3, 07:09 PST

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. Additionally the timeframe where we are observing call failures is every Tuesday-Friday, 06:00 UTC to 14:00 UTC. We will provide another update in 16 hours or as soon as more information becomes available
Nov 2, 15:07 PST

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. Additionally the timeframe where we are observing call failures is every Tuesday-Friday, 06:00 UTC to 14:00 UTC. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 2, 07:03 PST

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. Additionally the timeframe where we are observing call failures is every Tuesday-Friday, 06:00 UTC to 14:00 UTC. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 2, 02:45 PST

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. Additionally the timeframe where we are observing call failures is every Tuesday-Friday, 06:00 UTC to 14:00 UTC. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 2, 02:03 PST

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. Additionally the timeframe where we are observing call failures is every Tuesday-Friday, 06:00 UTC to 14:00 UTC. We will provide another update in 1 hours or as soon as more information becomes available.
Nov 2, 00:57 PST

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 2, 00:42 PST

Identified - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. Additionally the timeframe where we are observing call failures is every Tuesday-Friday, 06:00 UTC to 14:00 UTC. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 1, 23:31 PST

Monitoring - We have observed a recovery in voice calls from Twilio Phone Numbers to Digi Mobil network subscribers in Romania and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 1, 22:54 PST

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 31, 14:40 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 29, 14:05 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 28, 13:59 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 27, 13:48 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 26, 21:43 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 26, 13:40 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 26, 09:40 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 26, 07:34 PDT

Identified - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 26, 06:31 PDT

Investigating - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi Mobil network subscribers in Romania. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 26, 06:09 PDT

SMS Delivery Delays from Twilio to Claro Dominican Republic

Resolved - The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in the Dominican Republic is operating normally.
Nov 6, 13:10 PST

Monitoring - We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 6, 11:08 PST

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 6, 10:37 PST

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 6, 09:31 PST

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 6, 09:24 PST

Voice Call Failures from a Subset of Twilio Phone Numbers to Chile

Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Chile are operating normally.
Nov 6, 11:41 PST

Identified - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 6, 08:32 PST

TwiML ConversationRelay Documents Page Error

Resolved - We resolved an issue where users visiting https://www.twilio.com/docs/voice/twiml/connect/conversationrelay are redirected away from the ConversationRelay documentation page and prompted to log in to the Twilio Console when following documentation links. The service is operating normally.
Nov 6, 10:49 PST

Identified - We identified an issue where users visiting https://www.twilio.com/docs/voice/twiml/connect/conversationrelay are redirected away from the ConversationRelay documentation page and prompted to log in to the Twilio Console when following documentation links. A fix is currently in progress, and we will provide an update in 2 hours.
Nov 6, 09:58 PST

Update - We are continuing to investigate this issue.
Nov 6, 08:58 PST

Investigating - We are investigating an issue where users visiting https://www.twilio.com/docs/voice/twiml/connect/conversationrelay are navigated away from the ConversationRelay documentation page and are unexpectedly prompted to log in to the Twilio Console when following the documentation links. We will provide an update in an hour or sooner with our findings.
Nov 6, 08:53 PST

Japan SMS Carrier Maintenance - SoftBank Mobile

Completed - The scheduled maintenance has been completed.
Nov 6, 09:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 07:00 PST

Scheduled -

The SoftBank Mobile network in Japan is conducting a planned maintenance from 06 November 2026 at 07:00 PST until 06 November 2026 at 09:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to SoftBank Mobile Japan handsets.

Nov 5, 03:47 PST

Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia

Resolved - The incident has been resolved and voice calls from a subset of Twilio Mobile Numbers to network subscribers in Colombia are operating normally.
Nov 6, 07:49 PST

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 6, 07:48 PST

Investigating - Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Mobile Numbers to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 6, 07:12 PST

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico

Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico are operating normally.
Nov 6, 06:49 PST

Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 6, 06:35 PST

Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 6, 04:34 PST

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 5, 22:12 PST

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 5, 17:58 PST

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 5, 15:58 PST

Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 5, 14:51 PST

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 5, 14:50 PST

SMS Delivery Delays Between Twilio and T-Mobile in Czech Republic

Resolved - The incident has been resolved and SMS delivery between Twilio and T-Mobile network subscribers in the Czech Republic is operating normally.
Nov 6, 02:19 PST

Update - We have observed a recovery in SMS delivery between Twilio and T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 6, 00:38 PST

Monitoring - We have observed a recovery in SMS delivery between Twilio and T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 5, 22:38 PST

Update - Twilio customers may be experiencing SMS delivery delays between Twilio and T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 5, 21:43 PST

Update - Twilio customers may be experiencing SMS delivery delays between Twilio and T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 5, 20:32 PST

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 5, 20:29 PST

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 5, 18:37 PST

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 5, 17:31 PST

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 5, 17:23 PST

Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia

Resolved - The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Indosat Indonesia are operating normally
Nov 6, 00:09 PST

Update - We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 5, 11:51 PST

Update - We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Nov 2, 19:44 PST

Update - We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 2, 11:39 PST

Update - We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 2, 07:38 PST

Monitoring - We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 2, 05:27 PST

Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 1, 22:27 PST

Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 29, 07:23 PDT

Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 28, 23:21 PDT

Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 28, 19:20 PDT

Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 28, 17:19 PDT

Identified - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 28, 16:19 PDT

Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 28, 12:27 PDT

Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 28, 08:21 PDT

Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 28, 06:21 PDT

Investigating - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 28, 05:14 PDT

Nov `5`, `2026`

Mexico SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Nov 5, 23:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 22:00 PST

Scheduled -

Our SMS carrier partner in Mexico is conducting a planned maintenance from 05 November 2026 at 22:00 PST until 05 November 2026 at 23:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Nov 5, 16:31 PST

Notification Logs Unavailable in Console

Resolved - The issue affecting notification delivery logs has been fully resolved. Console logs have returned to normal operations.
Nov 5, 23:08 PST

Update - Our engineers have mitigated the issue and are monitoring system performance. Notification delivery logs in Console are returning to normal, and new records are appearing again for affected services. We will provide another update in 1 hours or as soon as more information becomes available.
Nov 5, 22:15 PST

Monitoring - Our engineers have mitigated the issue and are monitoring system performance. Notification delivery logs in Console are returning to normal, and new records are appearing again for affected services. We will provide another update in 1 hours or as soon as more information becomes available.
Nov 5, 22:12 PST

Investigating - Our monitoring systems have detected a potential issue with notification delivery logs failing to populate new data since ~04:25 UTC. Our engineers have been alerted and are investigating. We will share an update in 1 hour or as soon as more information becomes available.
Nov 5, 21:33 PST

SMS Delivery Failures from Twilio Phone Numbers to Lycamobile France

Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to Lycamobile network subscribers in France is operating normally.
Nov 5, 17:17 PST

Monitoring - We have observed a recovery in SMS delivery from Twilio to Lycamobile network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 5, 15:30 PST

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Lycamobile network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 5, 13:29 PST

Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Lycamobile network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 5, 12:28 PST

Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Lycamobile network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 5, 12:25 PST

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - This planned maintenance has been cancelled, and a rescheduled date has not yet been determined. We will keep you updated. Thank you for your understanding.
Nov 5, 14:23 PST

Scheduled -

Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 05 November 2026 at 14:30 PST until 05 November 2026 at 20:15 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Legacy Identity MatchAndAttributes, Lookup SIM Swap, Lookup Identity Match

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Nov 5, 03:44 PST

Voice Call Post Dial Delay from a Subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido Canada

Resolved - The incident has been resolved and voice calls from a subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido network subscribers in Canada are operating normally.
Nov 5, 11:28 PST

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 5, 09:25 PST

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Canada Phone Numbers to network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 5, 07:17 PST

Identified - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Canada Phone Numbers to network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 5, 06:15 PST

Philippines Account Security Carrier Partner Maintenance - Globe

Completed - The scheduled maintenance has been completed.
Nov 5, 10:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 08:00 PST

Scheduled -

Our carrier partner Globe Philippines is conducting a planned maintenance from 05 November 2026 at 08:00 PST until 05 November 2026 at 10:30 PST. During the maintenance window, there could be intermittent API request failures for Globe Philippines customers.

Impacted Product: Verify Silent Network Auth

Oct 30, 15:25 PDT

Japan SMS Carrier Maintenance - SoftBank Mobile

Completed - The scheduled maintenance has been completed.
Nov 5, 09:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 07:00 PST

Scheduled -

The SoftBank Mobile network in Japan is conducting a planned maintenance from 05 November 2026 at 07:00 PST until 05 November 2026 at 09:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to SoftBank Mobile Japan handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Nov 5, 03:47 PST

United States SMS and MMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Nov 5, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 18:00 PST

Scheduled -

The AT&T network in the United States is conducting a planned maintenance from 04 November 2026 at 18:00 PST until 05 November 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from AT&T United States handsets when sending via long codes and short codes.

Nov 3, 15:32 PST

Related

Scheduled Maintenance

Russia SMS Carrier Maintenance - Tinkoff Mobile Nov 14, 2026 12:00-18:00 PST

Russia SMS Carrier Maintenance - Sberbank Mobile Nov 14, 2026 12:00-15:00 PST

Italy Account Security Carrier Partner Maintenance - Wind Tre Nov 14, 2026 14:00 - Nov 15, 2026 02:00 PST

Philippines SMS Carrier Maintenance - Globe Telecom Nov 15, 2026 11:00-13:00 PST

United Arab Emirates SMS Carrier Maintenance - Etisalat and du Nov 15, 2026 12:00-18:00 PST

United States SMS and MMS Carrier Maintenance - T-Mobile Nov 15, 2026 20:30 - Nov 16, 2026 00:30 PST

Japan SMS Carrier Maintenance - SoftBank Mobile Nov 16, 2026 02:00-07:00 PST

Russia SMS Carrier Maintenance - Beeline Nov 16, 2026 05:00-06:00 PST

United Kingdom Account Security Carrier Partner Maintenance - EE Nov 16, 2026 14:30-22:00 PST

United States SMS Carrier Partner Maintenance Nov 16, 2026 20:00 - Nov 17, 2026 03:00 PST

United States SMS Carrier Partner Maintenance Nov 16, 2026 21:00 - Nov 17, 2026 03:00 PST

Brazil SMS Carrier Maintenance - TIM Nov 16, 2026 22:00-23:00 PST

Japan SMS Carrier Maintenance - SoftBank Mobile Nov 17, 2026 02:00-07:00 PST

Russia SMS Carrier Maintenance - MegaFon Nov 17, 2026 12:00-20:00 PST

United Kingdom Account Security Carrier Partner Maintenance - EE Nov 17, 2026 14:00 - Nov 18, 2026 01:20 PST

United States and Canada Twilio SMS and MMS Maintenance Nov 17, 2026 20:00 - Nov 18, 2026 00:00 PST

Japan SMS Carrier Maintenance - SoftBank Mobile Nov 18, 2026 02:00-07:00 PST

United States SMS Carrier Partner Maintenance Nov 18, 2026 21:00 - Nov 19, 2026 03:00 PST

US SMS and MMS Carrier Maintenance - Small US Carriers Nov 18, 2026 21:00-23:00 PST

United Kingdom Account Security Carrier Partner Maintenance - Three Nov 18, 2026 21:30-23:00 PST

Japan SMS Carrier Maintenance - SoftBank Mobile Nov 18, 2026 23:00 - Nov 19, 2026 04:00 PST

Indonesia SMS Carrier Maintenance - Indosat Nov 19, 2026 09:00-14:00 PST

Multiple Destination SMS Carrier Partner Maintenance Nov 21, 2026 08:00-12:00 PST

Philippines SMS Carrier Maintenance - Globe Telecom Nov 22, 2026 11:00-13:00 PST

Indonesia SMS Carrier Maintenance - Indosat Nov 23, 2026 09:00-14:00 PST

Philippines SMS Carrier Maintenance - Globe Telecom Nov 29, 2026 11:00-13:00 PST

United States and Canada Twilio SMS and MMS Maintenance Dec 2, 2026 20:00 - Dec 3, 2026 00:00 PST

United States MMS Carrier Partner Maintenance Dec 3, 2026 01:00-02:00 PST

United States and Canada Twilio SMS and MMS Maintenance Dec 9, 2026 20:00 - Dec 10, 2026 00:00 PST

United States and Canada Twilio SMS and MMS Maintenance Dec 16, 2026 20:00 - Dec 17, 2026 00:00 PST

United States and Canada Twilio SMS and MMS Maintenance Dec 22, 2026 20:00 - Dec 23, 2026 00:00 PST

Past Incidents

Nov 13, 2026

Nov 12, 2026

Nov 11, 2026

Nov 10, 2026

Nov 9, 2026

Nov 8, 2026

Nov 7, 2026

Nov 6, 2026

Nov 5, 2026

Nov 4, 2026

Nov 3, 2026

Nov 2, 2026

Nov 1, 2026

Oct 31, 2026

Oct 30, 2026

Russia SMS Carrier Maintenance - Tinkoff Mobile Nov `14`, `2026` `12:00`-`18:00` PST

Russia SMS Carrier Maintenance - Sberbank Mobile Nov `14`, `2026` `12:00`-`15:00` PST

Italy Account Security Carrier Partner Maintenance - Wind Tre Nov `14`, `2026` `14:00` - Nov `15`, `2026` `02:00` PST

Philippines SMS Carrier Maintenance - Globe Telecom Nov `15`, `2026` `11:00`-`13:00` PST

United Arab Emirates SMS Carrier Maintenance - Etisalat and du Nov `15`, `2026` `12:00`-`18:00` PST

United States SMS and MMS Carrier Maintenance - T-Mobile Nov `15`, `2026` `20:30` - Nov `16`, `2026` `00:30` PST

Japan SMS Carrier Maintenance - SoftBank Mobile Nov `16`, `2026` `02:00`-`07:00` PST

Russia SMS Carrier Maintenance - Beeline Nov `16`, `2026` `05:00`-`06:00` PST

United Kingdom Account Security Carrier Partner Maintenance - EE Nov `16`, `2026` `14:30`-`22:00` PST

United States SMS Carrier Partner Maintenance Nov `16`, `2026` `20:00` - Nov `17`, `2026` `03:00` PST

United States SMS Carrier Partner Maintenance Nov `16`, `2026` `21:00` - Nov `17`, `2026` `03:00` PST

Brazil SMS Carrier Maintenance - TIM Nov `16`, `2026` `22:00`-`23:00` PST

Japan SMS Carrier Maintenance - SoftBank Mobile Nov `17`, `2026` `02:00`-`07:00` PST

Russia SMS Carrier Maintenance - MegaFon Nov `17`, `2026` `12:00`-`20:00` PST

United Kingdom Account Security Carrier Partner Maintenance - EE Nov `17`, `2026` `14:00` - Nov `18`, `2026` `01:20` PST

United States and Canada Twilio SMS and MMS Maintenance Nov `17`, `2026` `20:00` - Nov `18`, `2026` `00:00` PST

Japan SMS Carrier Maintenance - SoftBank Mobile Nov `18`, `2026` `02:00`-`07:00` PST

United States SMS Carrier Partner Maintenance Nov `18`, `2026` `21:00` - Nov `19`, `2026` `03:00` PST

US SMS and MMS Carrier Maintenance - Small US Carriers Nov `18`, `2026` `21:00`-`23:00` PST

United Kingdom Account Security Carrier Partner Maintenance - Three Nov `18`, `2026` `21:30`-`23:00` PST

Japan SMS Carrier Maintenance - SoftBank Mobile Nov `18`, `2026` `23:00` - Nov `19`, `2026` `04:00` PST

Indonesia SMS Carrier Maintenance - Indosat Nov `19`, `2026` `09:00`-`14:00` PST

Multiple Destination SMS Carrier Partner Maintenance Nov `21`, `2026` `08:00`-`12:00` PST

Philippines SMS Carrier Maintenance - Globe Telecom Nov `22`, `2026` `11:00`-`13:00` PST

Indonesia SMS Carrier Maintenance - Indosat Nov `23`, `2026` `09:00`-`14:00` PST

Philippines SMS Carrier Maintenance - Globe Telecom Nov `29`, `2026` `11:00`-`13:00` PST

United States and Canada Twilio SMS and MMS Maintenance Dec `2`, `2026` `20:00` - Dec `3`, `2026` `00:00` PST

United States MMS Carrier Partner Maintenance Dec `3`, `2026` `01:00`-`02:00` PST

United States and Canada Twilio SMS and MMS Maintenance Dec `9`, `2026` `20:00` - Dec `10`, `2026` `00:00` PST

United States and Canada Twilio SMS and MMS Maintenance Dec `16`, `2026` `20:00` - Dec `17`, `2026` `00:00` PST

United States and Canada Twilio SMS and MMS Maintenance Dec `22`, `2026` `20:00` - Dec `23`, `2026` `00:00` PST

Nov `13`, `2026`

Nov `12`, `2026`

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Nov `10`, `2026`

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Nov `1`, `2026`

Oct `31`, `2026`

Oct `30`, `2026`