Twilio Status

Twilio Status Page

Check here for updates about Twilio’s service availability and the status of telecom carriers globally.
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Twilio Services

Issues related to Twilio’s Software

External Connectivity

Issues found outside of Twilio’s Network

MAINTENANCE UPDATE NOTIFICATIONS

UPCOMING MAINTENANCE

External carriers often notify us when they will be conducting maintenance.

Subscribe for updates so you’ll know ahead of time about potential service disruptions.

SYSTEM METRICS

Stay up to date on the speed at which you connect.

Know more, so you can do more.

SMS Carrier Partner Maintenance - Small US Regional Carriers

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 21:00 PDT

Scheduled - Our SMS carrier partner in the US is conducting an emergency maintenance from 03 Aug 2021 at 21:00 PDT until 04 August 2021 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from below carriers via a subset of US shortcode and US longcode.
Interop USA
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA

Costa Rica SMS Carrier Maintenance - Kolbi ICE

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 21:00 PDT

Scheduled - The Kolbi ICE network in Costa Rica is conducting a planned maintenance from 03 Aug 2021 at 21:00 PDT until 04 Aug 2021 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Kolbi ICE handsets.

Data Delays for the Authy Reporting API

Update - Our engineers identified the issue causing data delays for our Authy Reporting API and are still working with our provider to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available
Aug 3, 20:25 PDT

Update - Our engineers identified the issue causing data delays for our Authy Reporting API and continue working with our provider to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 3, 16:25 PDT

Identified - Our engineers have identified the issue causing data delays for our Authy Reporting API and are working with our provider to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 3, 14:30 PDT

Update - We are experiencing data delays for our Authy Reporting API. Our engineers are working to resolve the issue. Data before 12pm PDT is available without delay. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 3, 13:30 PDT

Investigating - Our monitoring systems have detected a potential issue with the Authy Reporting API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 3, 13:18 PDT

PROGRAMMABLE MESSAGING Operational

MMS Operational

SMS Operational

SMPP Operational

Messaging Channels Operational

Notify Operational

Conversations Operational

Messaging Insights Operational

PROGRAMMABLE VOICE Operational

PSTN Operational

SIP Interface Operational

Client Web Operational

Client Mobile Operational

Conference Operational

Recording Operational

Queue Operational

Text-to-Speech Operational

Recording Transcriptions Operational

TwiML Operational

Voice Insights Operational

Speech Recognition Operational

ACCOUNT SECURITY Degraded Performance

Authy 2FA Degraded Performance

Verify Operational

Authy App Operational

Lookup Operational

AUTOPILOT Operational

ELASTIC SIP TRUNKING Operational

FLEX Operational

TaskRouter Operational

Flex Application Platform Operational

Flex Insights Operational

INTERCONNECT Operational

PHONE NUMBERS Operational

PROGRAMMABLE CHAT Operational

PROGRAMMABLE FAX Operational

PROGRAMMABLE VIDEO Operational

Group Rooms Operational

Peer-to-Peer Rooms Operational

Recordings Operational

Compositions Operational

Network Traversal Service Operational

Go Rooms Operational

PROXY Operational

SERVERLESS Operational

Studio Operational

Functions Operational

Assets Operational

TwiML Bins Operational

Sync Operational

DEVELOPER TOOLS Operational

Console Operational

Event Streams Operational

Debugger & Alerts Operational

Documentation Operational

REST API Operational

Bulk Export Operational

TWILIO PLATFORM Operational

Billing Operational

Customer Support Center Operational

Other Operational

Account Insights Operational

CARRIER NETWORK Under Maintenance

SMS Long Code, North America Under Maintenance

MMS Long Code, North America Operational

SMS Short Code, North America Under Maintenance

MMS Short Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free Operational

SMS, Latin America Operational

SMS, APAC Operational

SMS, Europe Operational

SMS, Middle East & Africa Operational

SMS Delivery Notifications & Status Callbacks Operational

Voice, North America Operational

Voice, Latin America Operational

Voice, APAC Operational

Voice, Europe Operational

Voice, Middle East & Africa Operational

INTERNET OF THINGS Operational

Programmable Wireless Operational

Super SIM Operational

Wireless Insights Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Malaysia SMS Carrier Maintenance - Tune Talk Aug 4, 13:00-14:00 PDT

The Tune Talk network in Malaysia is conducting a planned maintenance from 04 Aug 2021 at 13:00 PDT until 04 Aug 2021 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tune Talk handsets.
Posted on Jul 30, 22:07 PDT

SMS Carrier Maintenance - U Mobile Malaysia Aug 4, 13:00-14:00 PDT

The U Mobile network in Malaysia is conducting a planned maintenance from 04 August 2021 at 13:00 PDT until 04 August 2021 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from U Mobile handsets.
Posted on Jul 30, 14:08 PDT

Malaysia SMS Carrier Maintenance - XOX Aug 4, 13:00-14:00 PDT

The XOX network in Malaysia is conducting a planned maintenance from 04 August 2021 at 13:00 PDT until 04 August 2021 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from XOX handsets.
Posted on Jul 30, 15:23 PDT

Malaysia SMS Carrier Maintenance - Webe (Packet One) Aug 4, 13:00-14:00 PDT

The Webe (Packet One) network in Malaysia is conducting a planned maintenance from 04 Aug 2021 at 13:00 PDT until 04 Aug 2021 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Webe handsets.
Posted on Jul 30, 21:01 PDT

Mexico SMS Carrier Maintenance - Telcel Mexico Aug 4, 20:00 - Aug 5, 02:00 PDT

The Telcel network in Mexico is conducting a scheduled maintenance from 04 August 2021 at 21:00 PDT until 05 August 2021 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel Mexico handsets.
Posted on Jul 15, 18:33 PDT

US Toll-Free SMS/MMS Carrier Partner Maintenance Aug 4, 20:00-23:59 PDT

Our SMS/MMS carrier partner in the US is conducting a planned maintenance from 04 August 2021 at 20:00 PDT until 04 August 2021 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from US and Canada handsets via US toll-free numbers.
Posted on Jul 16, 01:49 PDT

SMS Carrier Partner Maintenance - Small US Regional Carriers Aug 4, 21:00 - Aug 5, 02:00 PDT

Our SMS carrier partner in the US is conducting an emergency maintenance from 04 Aug 2021 at 21:30 PDT until 05 August 2021 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from below carriers via a subset of US shortcode and US longcode.
Interop USA
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA (edited)
Posted on Aug 1, 01:06 PDT

US SMS Carrier Maintenance - Sprint US Aug 4, 22:00 - Aug 5, 03:00 PDT

The Sprint network in the US is conducting an emergency maintenance from 04 August 2021 at 22:00 PDT until 05 August at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Sprint US handsets via US shortcode, US longcode and US toll-free number
Posted on Jul 30, 12:48 PDT

United Kingdom SMS Carrier Maintenance - 3 (Hutchison 3G UK Ltd) Aug 5, 14:30-20:30 PDT

The 3 (Hutchison 3G UK Ltd) network in UK is conducting a planned maintenance from 05 Aug 2021 at 14:30 PDT until 05 Aug 2021 at 20:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from 3 (Hutchison 3G UK Ltd) handsets.
Posted on Jul 26, 23:34 PDT

United Kingdom SMS Carrier Maintenance - 3 (Hutchison 3G UK Ltd) Aug 6, 00:00-04:00 PDT

The 3 network in UK is conducting a planned maintenance from 06 Aug 2021 at 00:00 PDT until 06 Aug 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from 3 UK handsets.
Posted on Jul 27, 06:56 PDT

US SMS Carrier Partner Maintenance Aug 8, 21:00 - Aug 9, 02:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 30, 11:54 PDT

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 08 August 2021 at 21:00 PDT until 09 August 2021 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US longcode.
Jul 29, 23:36 PDT

US SMS Carrier Maintenance - Verizon Aug 10, 04:00-13:00 PDT

The Verizon network in US is conducting a planned maintenance from 10 Aug 2021 at 04:00 PDT until 10 Aug 2020 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon handsets.
Posted on Jul 30, 20:59 PDT

France SMS Carrier Maintenance - Legos Aug 10, 13:30-17:30 PDT

The Legos network in France is conducting a planned maintenance from 10 August 2021 at 13:30 PDT until 10 August 2021 at 17:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Legos handsets.
Posted on Aug 3, 12:50 PDT

South Africa SMS Carrier Maintenance - VodaCom Aug 11, 13:00-17:00 PDT

The VodaCom network in South Africa is conducting a planned maintenance on below dates,During the maintenance window, there could be intermittent delays delivering SMS to and from VodaCom handsets.
11 Aug 2021 at 13:00 PDT until 11 Aug 2021 at 17:00 PDT.
Posted on Aug 3, 21:48 PDT

US SMS Carrier Maintenance - T-Mobile US Aug 11, 14:00-19:00 PDT

The T-Mobile network in the US is conducting an emergency maintenance from 11 Aug 2021 at 14:00 PDT until 11 Aug 2021 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets via US longcode, US shortcode and US toll-free numbers
Posted on Aug 2, 20:46 PDT

US SMS Carrier Partner Maintenance Aug 11, 14:00-19:00 PDT

Our SMS carrier partner in the US is conducting a planned maintenance from 11 Aug 2021 at 14:00 PDT until 11 Aug 2021 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via a subset of US shortcode.
Posted on Aug 3, 21:45 PDT

US Toll-Free SMS/MMS Carrier Partner Maintenance Aug 11, 20:00-23:59 PDT

Our SMS/MMS carrier partner in the US is conducting a planned maintenance from 11 August 2021 at 20:00 PDT until 11 August 2021 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from US and Canada handsets via US toll-free numbers.
Posted on Jul 16, 01:51 PDT

US SMS Carrier Maintenance - Verizon Aug 17, 04:00-13:00 PDT

The Verizon network in US is conducting a planned maintenance from 17 Aug 2021 at 04:00 PDT until 17 Aug 2020 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon handsets.
Posted on Jul 30, 20:59 PDT

South Africa SMS Carrier Maintenance - VodaCom Aug 17, 13:00-17:00 PDT

The VodaCom network in South Africa is conducting a planned maintenance from 17th Aug 2021 at 13:00 PDT until 17th Aug 2021 at 17:00 PDT.During the maintenance window, there could be intermittent delays delivering SMS to and from VodaCom handsets.
Posted on Aug 3, 21:50 PDT

US Toll-Free SMS/MMS Carrier Partner Maintenance Aug 18, 20:00-23:59 PDT

Our SMS/MMS carrier partner in the US is conducting a planned maintenance from 18 August 2021 at 20:00 PDT until 18 August 2021 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from US and Canada handsets via US toll-free numbers.
Posted on Jul 16, 01:52 PDT

Russia SMS Carrier Maintenance - Megafon Aug 25, 13:00-17:00 PDT

The Megafon network in Russia is conducting a planned maintenance on below mentioned dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.

31 July 2021 at 13:00 PDT until 31 July 2021 at 17:00 PDT
02 Aug 2021 at 13:00 PDT until 02 Aug 2021 at 17:00 PDT
04 Aug 2021 at 13:00 PDT until 04 Aug 2021 at 17:00 PDT
09 Aug 2021 at 13:00 PDT until 09 Aug 2021 at 17:00 PDT
11 Aug 2021 at 13:00 PDT until 11 Aug 2021 at 17:00 PDT
16 Aug 2021 at 13:00 PDT until 16 Aug 2021 at 17:00 PDT
18 Aug 2021 at 13:00 PDT until 18 Aug 2021 at 17:00 PDT
23 Aug 2021 at 13:00 PDT until 23 Aug 2021 at 17:00 PDT
25 Aug 2021 at 13:00 PDT until 25 Aug 2021 at 17:00 PDT
Posted on Jul 28, 00:36 PDT

US Toll-Free SMS/MMS Carrier Partner Maintenance Aug 25, 20:00-23:59 PDT

Our SMS/MMS carrier partner in the US is conducting a planned maintenance from 25 August 2021 at 20:00 PDT until 25 August 2021 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from US and Canada handsets via US toll-free numbers.
Posted on Jul 16, 01:53 PDT

Singapore SMS Carrier Maintenance - Starhub Mobile Aug 28, 10:00-12:00 PDT

The Starhub Mobile network in the Singapore is conducting a planned maintenance from 28 August 2021 at 10:00 PDT until 28 August 2021 at 12:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Starhub Mobile Singapore handsets.
Posted on Aug 2, 23:10 PDT

Russia SMS Carrier Maintenance - Megafon Aug 30, 13:00-17:00 PDT

The Megafon network in Russia is conducting a planned maintenance from 30 Aug 2021 at 13:00 PDT until 30 Aug 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Posted on Aug 3, 21:47 PDT

US Toll-Free SMS/MMS Carrier Partner Maintenance Sep 1, 20:00-23:59 PDT

Our SMS/MMS carrier partner in the US is conducting a planned maintenance from 01 September 2021 at 20:00 PDT until 01 September 2021 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from US and Canada handsets via US toll-free numbers.
Posted on Jul 16, 01:54 PDT

System Metrics Month Week Day

API Uptime

Fetching

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Aug 4, 2021

No incidents reported today.

Aug 3, 2021

Honduras SMS Carrier Maintenance - Claro Honduras

Completed - The scheduled maintenance has been completed.
Aug 3, 21:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 21:01 PDT

Scheduled - The Claro network in Honduras is conducting an emergency maintenance from 03 August 2021 at 21:00 PDT until 03 August 2021 at 21:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Claro handsets.
Aug 3, 17:31 PDT

Unable to Create New Japanese Phone Number Bundles

Resolved - The ongoing issue while creating new Japan phone number regulatory bundles should be operating normally at this time. The incident has been resolved.
Aug 3, 21:27 PDT

Update - Due to an ongoing issue, creating new Japan phone number regulatory bundles has been temporarily made unavailable. Our engineers are currently looking into this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Aug 3, 20:28 PDT

Investigating - Our monitoring systems have detected a potential issue while trying to submit Japan Regulatory Bundles . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 3, 20:02 PDT

France SMS Carrier Maintenance - Legos

Completed - The scheduled maintenance has been completed.
Aug 3, 17:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 13:31 PDT

Scheduled - The Legos network in France is conducting a planned maintenance from 03 August 2021 at 13:30 PDT until 03 August 2021 at 17:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Legos handsets.
Jul 30, 11:45 PDT

Unable to Provision Japanese Phone Number with Previously Approved Bundles

Resolved - Businesses were unable to provision Japanese National and Toll-Free phone numbers with previously approved bundles for 26 hours, 39 minutes between 14:11 PM PDT 08/02/2021 and 16:50 PM PDT 08/03/2021. The issue has now been resolved.
Aug 3, 16:57 PDT

US SMS Carrier Maintenance - Verizon

Completed - The scheduled maintenance has been completed.
Aug 3, 13:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 04:00 PDT

Scheduled - The Verizon network in US is conducting a planned maintenance from 03 Aug 2021 at 04:00 PDT until 03 Aug 2020 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon handsets.
Jul 30, 20:57 PDT

Malaysia SMS Carrier Maintenance - U-Mobile Malaysia

Completed - The scheduled maintenance has been completed.
Aug 3, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 09:00 PDT

Scheduled - The U-Mobile network in Malaysia is conducting an emergency maintenance from 03 August 2021 at 09:00 PDT until 03 August 2021 at 11:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from U-Mobile Malaysia handsets.
Aug 2, 23:58 PDT

SMS Delivery Failures to MTN Rwanda

Resolved - We are no longer experiencing SMS delivery failures to MTN Rwanda. This incident has been resolved.
Aug 3, 10:11 PDT

Monitoring - We are observing successful SMS delivery when sending to MTN Rwanda for the last 60 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Aug 3, 08:21 PDT

Update - We are still experiencing SMS delivery failures when sending to MTN Rwanda. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 3, 06:46 PDT

Update - We are still experiencing SMS delivery failures when sending to MTN Rwanda (635-10). Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 2, 06:55 PDT

Update - We are still experiencing SMS delivery delays when sending messages to MTN Rwanda. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 1, 15:00 PDT

Update - We are still experiencing SMS delivery delays when sending messages to MTN Rwanda (635-10), recently we noticed that some messages started failing as well beside some of them are still delayed. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 8 hour or as soon as more information becomes available.
Aug 1, 07:00 PDT

Update - We are still experiencing SMS delivery delays when sending messages to MTN Rwanda (635-10), recently we noticed that some messages started failing as well beside some of them are still delayed. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
Aug 1, 03:06 PDT

Update - We are still experiencing SMS delivery delays when sending messages to MTN Rwanda (635-10). Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Aug 1, 01:05 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to MTN Rwanda (635-10). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 1, 00:06 PDT

SMS Delivery Delays to Claro Network in Peru

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Peru. This incident has been resolved.
Aug 3, 09:11 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro Network in Peru. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 3, 07:16 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Claro Network in Peru. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 3, 04:23 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Claro Network in Peru. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 3, 00:34 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Claro Network in Peru. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 2, 22:45 PDT

Update - We are experiencing SMS delivery delays when sending messages to Claro Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 2, 21:45 PDT

Update - We are continuing to investigate this issue.
Aug 2, 21:44 PDT

Update - We are continuing to investigate this issue.
Aug 2, 21:43 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS delivery to the Claro network in Peru. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 2, 21:33 PDT

Call Service Errors for a Subset of Customers

Resolved - Programmable Voice service was degraded for 7 minutes between 07:13 and 07:20 Pacific Time on 08/03/2021. During this period, customers may have experienced call and conferences failures. The issue has now been resolved.
Aug 3, 07:44 PDT

Mexico SMS Carrier Maintenance - AT&T Mexico

Completed - The scheduled maintenance has been completed.
Aug 3, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 22:01 PDT

Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 02 August 2021 at 22:00 PDT until 03 August 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
Jul 30, 10:57 PDT

United Kingdom SMS Carrier Maintenance - 3 (Hutchison 3G UK Ltd)

Completed - The scheduled maintenance has been completed.
Aug 3, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 00:00 PDT

Scheduled - The 3 network in UK is conducting a planned maintenance from 03 Aug 2021 at 00:00 PDT until 03 Aug 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from 3 UK handsets.
Jul 27, 06:45 PDT

Mexico SMS Carrier Maintenance - Telcel Mexico

Completed - The scheduled maintenance has been completed.
Aug 3, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 20:00 PDT

Scheduled - The Telcel network in Mexico is conducting a scheduled maintenance from 02 August 2021 at 20:00 PDT until 03 August 2021 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel Mexico handsets.
Jul 15, 18:32 PDT

HTTP 500 errors when deleting completed calls via the API

Resolved - Our engineers have deployed a fix and can confirm recovery. This incident has been resolved.
Aug 3, 01:47 PDT

Investigating - Our monitoring systems have detected a potential issue with the deletion of completed calls via the API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 3, 01:15 PDT

Aug 2, 2021

United Kingdom SMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Aug 2, 21:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 14:05 PDT

Scheduled - The T-Mobile network in United Kingdom is conducting a planned maintenance from 02 August 2021 at 14:05 PDT until 02 August 2021 at 21:15 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile handsets.
Jul 30, 11:37 PDT

Russia SMS Carrier Maintenance - Megafon Russia

Completed - The scheduled maintenance has been completed.
Aug 2, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 13:00 PDT

Scheduled - The Megafon network in Russia is conducting an emergency maintenance from 02 August 2021 at 13:00 PDT until 02 August 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Aug 2, 04:01 PDT

HTTP Timeouts When Accessing Voice and Video API

Resolved - We have fully investigated the HTTP timeout issue for the Voice & Video APIs, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Aug 2, 13:21 PDT

Update - Our monitoring systems have detected a potential issue affecting a small subset of customers seeing timeouts when accessing Voice and Video API. A subset of customers could experience HTTP timeout when our platform tries to reach their webhook. Our engineering team has been alerted and is actively investigating. We will update in 1 hour or as soon as we have more information.
Aug 2, 12:26 PDT

Investigating - Our monitoring systems have detected a potential issue affecting a small subset of customers seeing timeouts when accessing Voice and Video API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 2, 12:00 PDT

SMS Delivery Report Delays to Chinguitel Network in Mauritania

Resolved - SMS delivery reports delays were presented for 524 minutes between 01:40 and 10:24 Pacific Time on 08/02/2021. During this period, customers may have experienced SMS Delivery Reports delays. The issue has now been resolved.
Aug 2, 11:04 PDT

SMS Delivery Delay to Korek Telecom Iraq

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Korek Telecom in Iraq. This incident has been resolved.
Aug 2, 10:14 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Korek Telecom in Iraq. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 2, 08:20 PDT

Update - We are experiencing SMS delivery delays when sending to Korek Telecom Iraq (418-20). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Aug 2, 06:33 PDT

Investigating - We are experiencing delays in receiving message delivery reports when sending to Korek Telecom Iraq (418-20). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Aug 2, 05:39 PDT

SMS Delivery Delay To Multiple US Networks Using a Subset of Twilio Shortcodes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple US networks from a subset of Twilio shortcodes. This incident has been resolved.
Aug 2, 08:35 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple US networks from a subset of Twilio shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 2, 06:46 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS delivery delay to multiple US networks from a subset of shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 2, 06:19 PDT

SMS Delivery Delays and Failures to Airtel Network in Nigeria(621-20)

Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Airtel network in Nigeria(621-20). This incident has been resolved.
Aug 2, 05:28 PDT

Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Airtel Network in Nigeria(621-20). We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 2, 04:31 PDT

Investigating - We are experiencing SMS delivery delays and failures when sending messages to Airtel Network in Nigeria(621-20). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 2, 03:31 PDT

Aug 1, 2021

Malaysia SMS Carrier Maintenance - U Mobile

Completed - The scheduled maintenance has been completed.
Aug 1, 19:40 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 17:00 PDT

Scheduled - The U Mobile network in Malaysia is conducting a planned maintenance from 01 August 2021 at 17:00 PDT until 01 August 2021 at 19:40 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from U Mobile handsets
Jul 31, 13:58 PDT

Super SIM Connectivity Issues

Resolved - Our engineers are seeing recovery for devices and no connectivity issues. Our connectivity partner has confirmed that systems are now stable and they are closely monitoring and investigating the root cause. This incident has been resolved.
Aug 1, 15:30 PDT

Monitoring - The issue causing Super SIM connectivity issues by one of our partners has been identified. Our partner is working on the resolution of the problem. We are seeing recovery for devices and are no longer seeing connectivity issues.
We are continuing to monitor for service stability. We will provide another update in 2 hours or sooner once more information becomes available.
Aug 1, 13:53 PDT

Update - We are experiencing Super SIM connectivity issues, at 11:35am PT the connectivity partner started a maintenance window to fix the connectivity instability.
We will post an update in 4 hours or once more information becomes available.
Aug 1, 12:40 PDT

Update - Beginning at ~8:00am PT, a downstream connectivity partner GTP Hubs began experiencing stability issues causing about 17% of the active data sessions to drop. Devices were able to reconnect. By 8:30am PT, the number of active data sessions returned to levels before the drop. At ~9:15am PT, another drop in active data sessions occurred, again dropping about 17% of active data sessions. By 9:30am PT, the number active data sessions returned to the levels before the drop. The impacted downstream connectivity partner is continuing to investigate the source of the issues. We will provide another update in 2 hours or sooner once more information becomes available.
Aug 1, 10:23 PDT

Update - We are again experiencing Super SIM connectivity issues with the same connectivity partner. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
Aug 1, 09:35 PDT

Update - We are experiencing Super SIM connectivity issues with one of our partners. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
Aug 1, 09:10 PDT

Update - We are experiencing Super SIM connectivity issues with one of our partners. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 30min or sooner once more information becomes available.
Aug 1, 08:40 PDT

Investigating - Our monitoring systems have detected a potential connectivity issue with Super SIM Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 1, 08:30 PDT

Malaysia SMS Carrier Maintenance - U Mobile

Completed - The scheduled maintenance has been completed.
Aug 1, 11:40 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 09:00 PDT

Scheduled - The U Mobile network in Malaysia is conducting a planned maintenance from 01 August 2021 at 09:00 PDT until 01 August 2021 at 11:40 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from U Mobile handsets.
Jul 31, 13:35 PDT

SMS Delivery Delays with Telemach Network Slovenia

Resolved - SMS delivery to Telemach Network Slovenia was degraded between on 07/31/2021 at 9:00:00 and 08/01/2021 at 08:40:00 Pacific Time. During this period, customers may have experienced delivery delays and delivery report delays. The issue has now been resolved.
Aug 1, 10:35 PDT

Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with SMS Delivery Delays and Delivery Report Delays to Telemach Network Slovenia. It was degraded between on 07/31/2021 at 9:00:00 and 08/01/2021 at 08:40:00 Pacific Time. During this period, customers may have experienced SMS Delivery Delays We will follow up and provide customer impact details within 2 hours.
Aug 1, 10:35 PDT

SMS Delivery Delays to GrameenPhone Bangladesh (470-01)

Resolved - We are no longer experiencing SMS delivery delays when sending messages to GrameenPhone Bangladesh (470-01). This incident has been resolved.
Aug 1, 04:45 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to GrameenPhone Bangladesh (470-01). We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 1, 03:09 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to GrameenPhone Bangladesh (470-01). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 1, 02:30 PDT

Jul 31, 2021

SMS Delivery Delays to Venezuela Digitel Network

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Venezuela Digitel Network. This incident has been resolved.
Jul 31, 23:30 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Venezuela Digitel Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 31, 22:13 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to the Venezuela Digitel network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 31, 21:22 PDT

SMS Delivery Delays and Failures to Moov Network in Benin (616-02)

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Moov network in Benin (616-02). This incident has been resolved.
Jul 31, 13:08 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Moov network in Benin (616-02). We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 31, 11:19 PDT

Update - We are still experiencing SMS delivery delays and failures when sending messages to Moov network in Benin (616-02). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 31, 07:39 PDT

Update - We are still experiencing SMS delivery delays and failures when sending messages to Moov network in Benin (616-02). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Jul 31, 05:57 PDT

Investigating - We are experiencing SMS delivery delays and failures when sending messages to Moov network in Benin (616-02). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 31, 04:57 PDT

SMS Delivery Delays and Failures to Airtel Network in Nigeria(621-20)

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Airtel network in Nigeria. This incident has been resolved.
Jul 31, 07:15 PDT

Monitoring - We are observing recovery in SMS Delivery Delays and Failures when sending messages to Airtel Network in Nigeria(621-20). We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 31, 05:40 PDT

Investigating - We are experiencing SMS Delivery Delays and Failures when sending messages to Airtel Network in Nigeria(621-20). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 31, 05:01 PDT

SMS Delivery Delays to Indonesia Three Network

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Indonesia Three Network. This incident has been resolved.
Jul 31, 01:44 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Indonesia Three Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 30, 23:44 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Indonesia Three Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 30, 22:52 PDT

Jul 30, 2021

SMS Failures and Delays to Nigeria Airtel

Resolved - We are no longer experiencing SMS delivery failures and delays when sending messages to Nigeria Airtel.. This incident has been resolved.
Jul 30, 17:57 PDT

Monitoring - We are observing recovery in SMS delivery failures and delays when sending messages to Nigeria Airtel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 30, 15:52 PDT

Update - We are experiencing SMS delivery failures and delays when sending messages to Nigeria Airtel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 30, 15:01 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Airtel Networks in Nigeria. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 30, 14:52 PDT

Russian Federation SMS Carrier Maintenance - Beeline Russian Federation

Completed - The scheduled maintenance has been completed.
Jul 30, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 15:00 PDT

Scheduled - The Beeline network in Russian Federation is conducting a scheduled maintenance from 30 July 2021 at 15:00 PDT until 30 July 2021 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline handsets.
Jul 30, 07:10 PDT

Russian Federation SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Jul 30, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 15:00 PDT

Scheduled - The Beeline network operator in Russian Federation is conducting a planned maintenance from 30 July 2021 at 15:00 PDT until 30 July 2021 at 16:00 PDT. During the maintenance window, there may be difficulties in delivering messages to subscribers of this Beeline network operator.
Jul 30, 05:10 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Jul 30, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 15:00 PDT

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 30 July 2021 at 15:00 PDT until 30 July 2021 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline handsets.
Jul 26, 23:40 PDT

Super SIM Network Connectivity Issues

Resolved - Super SIM connectivity issues has been resolved and is operating normally at this time.
Jul 30, 14:04 PDT

Update - Super SIM connectivity issues are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Jul 30, 13:42 PDT

Monitoring - Super SIM connectivity issues are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jul 30, 13:07 PDT

Update - Between 9:30am PT and 10:00am PT we saw the number of new data sessions started decrease. At about 10:00am PT we began to observe elevated quantities of events for both data session starting and ending events. Devices may be experiencing some shorter data sessions before they have to re-establish their connection, and reconnections may take longer than previously to successfully complete. However, we have not observed any significant differences in the numbers of devices maintaining active data sessions. We are continuing to investigate the cause of the increased signaling and assessing impact. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 30, 11:04 PDT

Update - We are experiencing Super SIM connectivity issues. Customers may experience delays in registering to the network. Already established data sessions are not affected. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
Jul 30, 10:04 PDT

Update - We are continuing our investigation and have discovered this issue is related to Super SIM not Programmable Wireless.
Jul 30, 10:01 PDT

Investigating - Our monitoring systems have detected a potential issue with wireless device connectivity. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 30, 10:01 PDT

Outbound Call Failures from a Subset of Twilio Mexico Numbers to Mexico Mobile Numbers

Resolved - Outbound PSTN calls were degraded for 3 hours and 20 minutes between 07:00 and 10:20 Pacific Time on 07/30/2021. During this period, customers may have experienced call failures from a subset of Twilio Mexico numbers to Mexico mobile numbers. The issue has now been resolved.
Jul 30, 10:50 PDT

Investigating - Our monitoring systems have detected a potential issue with programmable voice calls failing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 30, 10:24 PDT

SMS Delivery Delays to Telcel Network In Mexico

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telcel Network in Mexico. This incident has been resolved.
Jul 30, 10:16 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telcel Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 30, 08:25 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Telcel Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 30, 05:53 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Telcel Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 30, 01:53 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Telcel Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 30, 00:04 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Telcel Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 29, 23:04 PDT

SMS Delivery Delays to Multiple Networks in Mexico

Resolved - SMS to multiple networks in Mexico was degraded for 59 minutes between 06:48 and 07:47 Pacific Time on 07/30/2021. During this period, customers may have experienced SMS delivery delays. The issue has now been resolved.
Jul 30, 08:20 PDT

Update - We are experiencing SMS delivery delays when sending messages to multiple networks in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 30, 08:04 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Multiple Networks in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 30, 07:54 PDT

SMS Delivery Degradation - UAE - Pre-registered Alphanumeric Sender IDs

Resolved - We are no longer experiencing SMS delivery degradation to the UAE. This incident has been resolved.
Jul 30, 04:43 PDT

Update - We are still experiencing SMS delivery degradation to the UAE over a small subset of pre-registered Alphanumeric Sender IDs. Our Sender ID team is currently working with our providers to have this issue resolved. An additional update will be provided in the next 2 hours.
Jul 30, 04:21 PDT

Investigating - We are currently experiencing SMS delivery degradation to the UAE over a small subset of pre-registered Alphanumeric Sender IDs. Our Sender ID team is currently working with our providers to have this issue resolved. An additional update will be provided in the next 1 hour.
Jul 30, 03:23 PDT

SMS Delivery Failures to Nigeria Airtel

Resolved - We are no longer experiencing SMS delivery failures to Nigeria Airtel. This incident has been resolved.
Jul 30, 04:41 PDT

Monitoring - We are observing successful SMS delivery to Nigeria Airtel for the last 45 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Jul 30, 04:17 PDT

Investigating - We are experiencing SMS delivery failures sending to Nigeria Airtel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 30, 03:20 PDT

UK SMS Carrier Maintenance - 3 (Hutchison 3G UK Ltd)

Completed - The scheduled maintenance has been completed.
Jul 30, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 13:30 PDT

Scheduled - The Hutchison 3G UK Ltd network in UK is conducting a scheduled maintenance from 29 July 2021 at 13:30 PDT until 30 July 2021 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Hutchison 3G UK Ltd handsets.
Jul 23, 21:52 PDT

Jul 29, 2021

MMS Delivery Delays to Verizon Wireless USA via Long Code

Resolved - We are no longer experiencing MMS delivery delays when sending messages to Verizon Wireless USA using long code. This incident has been resolved.
Jul 29, 19:34 PDT

Monitoring - We are observing recovery in MMS delivery delays when sending messages to Verizon Wireless US via Long Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 29, 17:34 PDT

Identified - Our engineers have identified the issue with MMS Delivery Delays towards Verizon Wireless US via Long Codes and are working to deploy a fix with our Carriers. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 29, 17:11 PDT

Update - We continue investigation towards MMS delivery delays when sending messages to Verizon Wireless USA using long code. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jul 29, 16:04 PDT

Update - We continue investigation towards MMS delivery delays when sending messages to Verizon Wireless USA using long code. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 29, 13:47 PDT

Investigating - We are experiencing MMS delivery delays when sending messages to Verizon Wireless USA using long code. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 29, 12:43 PDT

Kazakhstan SMS Carrier Maintenance - K-Cell

Completed - The scheduled maintenance has been completed.
Jul 29, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 11:03 PDT

Scheduled - The K-Cell network in Kazakhstan is conducting an emergency maintenance from 29 July 2021 at 11:00 PDT until 29 July 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from K-Cell handset.
Jul 27, 18:27 PDT

Voice and Elastic SIP Trunking Call Logs Delayed

Resolved - Voice and Elastic Sip Trunking Call Log delays has been resolved and is operating normally at this time.
Jul 29, 14:02 PDT

Monitoring - Voice and Elastic Sip Trunking Call Log delays are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jul 29, 13:38 PDT

Update - Our engineers continue their investigation for delays towards voice insights call summaries for elastic SIP trunking calls are also delayed, in addition to the call log processing delays for elastic sip trunking and programmable voice calls. Active calls and call connectivity are not affected. Our engineers are working on the issue, and we will provide another update in 2 hour or as soon as more information becomes available.
Jul 29, 12:39 PDT

Update - Our engineers have determined that voice insights call summaries for elastic SIP trunking calls are also delayed, in addition to the call log processing delays for elastic sip trunking and programmable voice calls. Active calls and call connectivity are not affected. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Jul 29, 11:46 PDT

Update - We are experiencing a delay in processing elastic sip trunking and programmable voice call logs. Active calls and call connectivity are not affected. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Jul 29, 11:21 PDT

Investigating - Our monitoring systems have detected a potential issue with delayed SIP trunking call logs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 29, 10:57 PDT

SMS Delivery Failures to Iran Rightel

Resolved - We are no longer experiencing SMS delivery delays or failures when sending messages to Iran Rightel Network. This incident has been resolved.
Jul 29, 10:00 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Iran Rightel Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 29, 08:09 PDT

Update - We are now experiencing SMS delivery delays sending messages to Iran Rightel Network but messages are no longer failing. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jul 29, 06:39 PDT

Update - We are still experiencing SMS delivery failures sending to Iran Rightel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 29, 04:39 PDT

Investigating - We are experiencing SMS delivery failures sending to Iran Rightel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 29, 03:37 PDT

Automated Alert: Minimal Customer Impact

Resolved - We have fully investigated the MMS Delivery Delays to US Verizon Network issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Jul 29, 09:28 PDT

Investigating - Our monitoring systems have detected a potential issue with MMS Delivery Delays to US Verizon Network. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 29, 09:16 PDT

SMS Delivery Delays to MTN Iran

Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Iran. This incident has been resolved.
Jul 29, 08:04 PDT

Identified - We are again experiencing SMS delivery delays when sending messages to MTN Iran. Our carrier partner has identified issues causing the delays and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 29, 06:29 PDT

Update - We are still observing recovery in SMS delivery delays when sending messages to MTN Iran. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 29, 04:22 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN Iran. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Jul 29, 03:47 PDT

Update - We are still experiencing SMS delivery delays when sending messages to MTN Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 29, 01:50 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to MTN Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 29, 00:55 PDT

Chile SMS Carrier Maintenance - VTR

Completed - The scheduled maintenance has been completed.
Jul 29, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 23:30 PDT

Scheduled - The VTR Telecom network in Chile is conducting a planned maintenance on 28 July 2021 at 23:30 PDT until 29 July 2021 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from VTR Telecom handsets.
Jul 23, 20:56 PDT

Elevated HTTP 500 Errors for Programmable Fax Rest API

Resolved - The elevated rate of HTTP 500 errors has been resolved and the Programmable Fax REST API is operating normally at this time.
Jul 29, 04:42 PDT

Update - We are still investigating an elevated rate of HTTP 500 errors for Programmable Fax REST API requests. Our engineers are working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.
Jul 29, 04:25 PDT

Investigating - We are currently investigating an elevated rate of HTTP 500 errors for Programmable Fax REST API requests. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Jul 29, 03:17 PDT

SMS Carrier Partner Maintenance - Small US Regional Carriers

Completed - The scheduled maintenance has been completed.
Jul 29, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 21:00 PDT

Scheduled - Our SMS carrier partner in the US is conducting an emergency maintenance from 28 July 2021 at 21:00 PDT until 29 July 2021 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from these small regional carriers via subset of US shortcodes.
Jul 23, 20:58 PDT

US/CA SMS/MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 29, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 20:00 PDT

Scheduled - Our SMS/MMS carrier partner in the US is conducting a planned maintenance from 28 July 2021 at 20:00 PDT until 28 July 2021 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from via landline & toll-free numbers towards US & CA.
Jul 21, 23:57 PDT

Jul 28, 2021

US Toll-Free SMS/MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 28, 23:59 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 20:00 PDT

Scheduled - Our SMS/MMS carrier partner in the US is conducting a planned maintenance from 28 July 2021 at 20:00 PDT until 28 July 2021 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from US and Canada handsets via US toll-free numbers.
Jul 16, 01:48 PDT

Toll-Free MMS Delivery Failures for a Subset of Twilio Numbers

Resolved - We are no longer experiencing MMS delivery delays on Toll Free Numbers. This incident has been resolved.
Jul 28, 20:53 PDT

Update - We are observing recovery in MMS sending on Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 28, 19:07 PDT

Monitoring - We are observing recovery in MMS sending on Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 28, 17:09 PDT

Update - We are experiencing MMS delivery failures sending to our Toll Free provider. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1-hour or as soon as more information becomes available.
Jul 28, 17:06 PDT

Investigating - Our monitoring systems have detected a potential issue with MMS Delivery Failures on Toll-Free Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 28, 16:53 PDT

SMS Delivery Delays and Failures to Claro Network Dominican Republic

Resolved - We are no longer experiencing SMS delivery delays and failures to Claro network Dominican Republic. This incident has been resolved.
Jul 28, 20:45 PDT

Monitoring - We are observing successful SMS delivery to Claro network Dominican Republic for the last 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 28, 18:51 PDT

Update - We are continuing to work with our carrier partner to resolve delivery delays and failures to Claro network Dominican Republic. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jul 28, 17:28 PDT

Update - We are continuing to work with our carrier partner to resolve delivery delays and failures to Claro network Dominican Republic. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jul 28, 13:31 PDT

Update - We are continuing to work with our carrier partner to resolve delivery delays and failures to Claro network Dominican Republic. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 28, 11:35 PDT

Update - We are experiencing SMS delivery delays and failures to Claro network Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 28, 10:44 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays and Failures to Claro network Dominican Republic. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 28, 10:36 PDT

SMS Delivery Delays to Airtel Network in Nigeria

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Airtel Network in Nigeria. This incident has been resolved.
Jul 28, 19:30 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Airtel Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2-hours or as soon as more information becomes available.
Jul 28, 17:40 PDT

Update - We are continuing investigation of SMS delivery delays when sending messages to Airtel Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2-hours or as soon as more information becomes available.
Jul 28, 16:14 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Airtel Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 28, 15:13 PDT

Inbound Message Delivery Delays to Malaysia

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Malaysia over YTL network. This incident has been resolved.
Jul 28, 19:26 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Malaysia over YTL network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 28, 19:02 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Jul 28, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 14:00 PDT

Scheduled - The Beeline network in Russian Federation is conducting an emergency maintenance from 28 July 2021 at 14:00 PDT until 28 July 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline handset.
Jul 28, 01:54 PDT

Russia SMS Carrier Maintenance -Tele2

Completed - The scheduled maintenance has been completed.
Jul 28, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 13:00 PDT

Scheduled - The Tele2 network in Russia is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 handsets.

From 28 July 2021 13:00 PDT To 28 July 2021 17:00 PDT
Jul 6, 22:34 PDT

Russia SMS Carrier Maintenance - Megafon Russia Federation

Completed - The scheduled maintenance has been completed.
Jul 28, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 13:00 PDT

Scheduled - The Megafon network in Russia Federation is conducting a Scheduled Maintenance 28 July 13:00 - 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia Federation handsets.
Jun 29, 07:37 PDT

SMS Delivery Delays to Orange Network Congo

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange Network Congo.. This incident has been resolved.
Jul 28, 16:33 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network Congo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2-hours or as soon as more information becomes available.
Jul 28, 14:24 PDT

Update - We are continuing to work with our carrier partner to resolve delivery delays to Orange network Congo. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 28, 12:21 PDT

Update - We are experiencing SMS delivery delays sending SMS to Orange network Congo. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 28, 11:26 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Orange network Congo. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 28, 11:20 PDT

SMS Delivery Report Delays to US Verizon Network Over a Subset of Short Codes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to US Verizon Network. This incident has been resolved.
Jul 28, 14:25 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending to US Verizon Networks. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 28, 12:35 PDT

Update - We are continuing to work with our carrier partner to resolve delivery report delays to US Verizon network over a subset of short codes. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 28, 11:16 PDT

Update - We are experiencing delays in receiving message delivery reports sending SMS to US Verizon network over subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 28, 10:18 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS delivery report delays to Verizon. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 28, 10:02 PDT

SMS Delivery Delays to MTN Network in Nigeria, Ghana, and Cameroon

Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Nigeria, Ghana, and Cameroon. This incident has been resolved.
Jul 28, 13:03 PDT

Monitoring - We are seeing successful SMS delivery reports when sending to the MTN Network in Nigeria, Ghana, and Cameroon. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 28, 11:08 PDT

Update - We are continuing to work with our carrier partner to resolve the delays when sending messages to the MTN Network in Nigeria, Ghana, and Cameroon. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 28, 09:16 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to the MTN Network in Nigeria, Ghana, and Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 28, 08:17 PDT

US SMS Carrier Maintenance - Sprint US

Completed - The scheduled maintenance has been completed.
Jul 28, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 22:00 PDT

Scheduled - The Sprint network in the US is conducting an emergency maintenance from 27 July 2021 at 22:00 PDT until 28 July at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Sprint US handsets via US shortcode, US longcode and US toll-free number
Jul 27, 14:01 PDT

SMS Carrier Partner Maintenance - Small US Regional Carriers

Completed - The scheduled maintenance has been completed.
Jul 28, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 21:02 PDT

Scheduled - Our SMS carrier partner in the US is conducting an emergency maintenance from 27 July 2021 at 21:00 PDT until 28 July 2021 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from these small regional carriers via subset of US shortcodes.
Jul 23, 21:21 PDT

Costa Rica SMS Carrier Maintenance - Kolbi ICE

Completed - The scheduled maintenance has been completed.
Jul 28, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 21:01 PDT

Scheduled - The Kolbi ICE network in Costa Rica is conducting a planned maintenance from 27 July 2021 at 21:00 PDT until 28 July 2021 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Kolbi ICE handsets.
Jul 12, 22:43 PDT

Jul 27, 2021

SMS Delivery Delays to MTS Network in Belarus

Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTS Network in Belarus. This incident has been resolved.
Jul 27, 19:54 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTS Network in Belarus. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 27, 17:54 PDT

Update - We are continuing to work with our carrier partner to resolve SMS delivery delays when sending to MTS Network in Belarus. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jul 27, 17:32 PDT

Update - We are continuing to work with our carrier partner to resolve SMS delivery delays when sending to MTS Network in Belarus. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 27, 15:35 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to MTS Network in Belarus. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 60 minutes or as soon as more information becomes available.
Jul 27, 14:26 PDT

Elevated Webhook Failures for Subset of Customers when Using the Ashburn Edge

Resolved - Elevated webhook failures issue has been resolved and Twilio Platform is operating normally at this time.
Jul 27, 18:02 PDT

Monitoring - Twilio Platform is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jul 27, 17:24 PDT

Update - Customers may see elevated webhook failures from Twilio to their infrastructure when using the Ashburn Edge.
Jul 27, 17:21 PDT

Investigating - Our monitoring systems have detected a potential issue with Elastic SIP Trunking. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 27, 16:57 PDT

France SMS Carrier Maintenance - Legos

Completed - The scheduled maintenance has been completed.
Jul 27, 17:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 13:30 PDT

Scheduled - The Legos Telecom network in France is conducting a planned maintenance from 27 July 2021 at 13:30 PDT until 27 July 2021 at 17:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Legos Telecom handsets.
Jul 21, 00:01 PDT

On Call Engineers are Investigating

Resolved - We have fully investigated the potential issue with the Flex SDK triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Jul 27, 17:13 PDT

Investigating - Our monitoring systems have detected a potential issue with the Flex SDK. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 27, 16:48 PDT

Intermittent Call and Conference Failures for SIP Calls for a Subset of Customers.

Resolved - SIP calls and conferences are now operating normally. This incident has been resolved.
Jul 27, 15:06 PDT

Monitoring - SIP calls and conferences are now operating normally. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.
Jul 27, 14:39 PDT

Update - We are investigating intermittent call and conference failures for SIP calls for a subset of customers. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Jul 27, 14:22 PDT

Investigating - Our monitoring systems have detected a potential issue with Programmable Voice and Conference. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 27, 13:54 PDT

Elevated HTTP 500 Errors for Programmable Messaging Console

Resolved - Elevated rate of HTTP 500 errors for some pages in the Programmable Messaging Console has been resolved and is operating normally at this time.
Jul 27, 12:32 PDT

Update - Elevated rate of HTTP 500 errors for some pages in the Programmable Messaging Console has been resolved and is operating normally at this time.
Jul 27, 12:30 PDT

Identified - The issue causing an elevated rate of HTTP 500 errors for some pages in the Programmable Messaging Console has been identified. Our engineers are actively working on a fix which they expect to deploy later today. Our engineers have determined this issue is only affecting customers in the Twilio Ireland Limited beta program. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jul 27, 07:48 PDT

Update - We are continuing to investigate an elevated rate of HTTP 500 errors for some pages in Programmable Messaging Console. Our engineers are working on the issue, and we will provide another update in 4 hours or as soon as more information becomes available.
Jul 27, 03:48 PDT

Update - We are continuing to investigate an elevated rate of HTTP 500 errors for some pages in Programmable Messaging Console. Our engineers are working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.
Jul 27, 01:46 PDT

Update - We are continuing to investigate this issue.
Jul 27, 01:18 PDT

Investigating - We are currently investigating an elevated rate of HTTP 500 errors for some pages in Programmable Messaging Console. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Jul 27, 00:48 PDT

Programmable Messaging Status Callbacks Delayed

Resolved - We are no longer experiencing status callback delays for the Programmable Messaging API. This incident has been resolved.
Jul 27, 10:22 PDT

Monitoring - We are observing recovery for the issue affecting status callback delays for the Programmable Messaging API. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Jul 27, 09:54 PDT

Update - We are currently investigating status callback delays for the Programmable Messaging API. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Jul 27, 09:27 PDT

Investigating - Our monitoring systems have detected a potential issue with Messaging Callbacks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 27, 09:14 PDT

Programmable Wireless Carrier Maintenance

Completed - The scheduled maintenance has been completed.
Jul 27, 06:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 21:31 PDT

Scheduled - You may experience delays in making changes to SIMs that are managed in partnership with T-Mobile USA between 26 July 2021 at 21:30 PT and 27 July 2021 at 06:30 PT.
Jul 26, 08:08 PDT

Chile SMS Carrier Maintenance - VTR

Completed - The scheduled maintenance has been completed.
Jul 27, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 21:31 PDT

Update - The VTR Telecom network in Chile is conducting a planned maintenance on 26 July 2021 at 21:30 PDT until 27 July 2021 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from VTR Telecom handsets.
Jul 23, 21:00 PDT

Scheduled - The VTR Telecom network in Chile is conducting a planned maintenance on below mentioned dates,. During the maintenance window, there could be intermittent delays delivering SMS to and from VTR Telecom handsets.
Jul 23, 20:55 PDT

Jul 26, 2021

Saudi Arabia SMS Carrier Maintenance - Zain SA (MTC)

Completed - The scheduled maintenance has been completed.
Jul 26, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 16:01 PDT

Scheduled - The Zain network in Saudi Arabia is conducting a planned maintenance from 26 July 2021 at 16:00 PDT until 26 July 2021 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Zain handsets.
Jul 26, 14:30 PDT

Subset of Customers are Unable to Access Support Center in Console

Resolved - The issue with Customer Support Center pages for Developer Support Plans has been resolved and is operating normally at this time.
Jul 26, 18:05 PDT

Monitoring - We are no longer observing issues with the Customer Support Center pages when accessed through All Products and Service > Support Center on Console. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jul 26, 17:47 PDT

Identified - We have identified an issue with the Customer Support Center where customers are unable to access the Submit a Ticket page when accessed through All Products and Services > Support Center on Console. The impact is limited to customers with Developer Support Plans. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 26, 17:29 PDT

Investigating - Our monitoring systems have detected a potential issue with the Support Center in Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 26, 17:07 PDT

Russia SMS Carrier Maintenance - Megafon Russia Federation

Completed - The scheduled maintenance has been completed.
Jul 26, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 13:00 PDT

Scheduled - The Megafon network in Russia Federation is conducting a Scheduled Maintenance 26 July 13:00 - 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia Federation handsets.
Jun 29, 07:37 PDT

SMS Delivery Delays to Chile Claro Network

Resolved - We are no longer experiencing delivery report delays when sending messages to Chile Claro network. This incident has been resolved.
Jul 26, 16:47 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to the Chile Claro network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 26, 13:16 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Chile Claro network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 26, 10:55 PDT

Update - We are still experiencing SMS delivery delays when sending messages to the Chile Claro network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 26, 10:25 PDT

Update - We are still experiencing SMS delivery delays when sending messages to the Chile Claro network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 26, 08:30 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to the Chile Claro network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 26, 07:39 PDT

SMS Delivery Failures on Zet-Mobile Network in Tajikistan

Resolved - We are no longer experiencing SMS delivery failures to Tajikistan Zet-Mobile. This incident has been resolved.
Jul 26, 13:13 PDT

Update - We are continuing to work with our carrier partner to resolve the issue of SMS delivery failures to Zet-Mobile Network in Tajikistan. We expect to provide another update in 24 hours or as soon as more information becomes available.
Jul 26, 00:21 PDT

Update - We are continuing to work with our carrier partner to resolve the issue of SMS delivery failures to Zet-Mobile Network in Tajikistan. We expect to provide another update in 16 hours or as soon as more information becomes available.
Jul 23, 08:25 PDT

Update - We are still experiencing SMS delivery failures to Zet-Mobile Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available
Jul 23, 00:26 PDT

Update - We are still experiencing SMS delivery failures to Zet-Mobile Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jul 22, 20:48 PDT

Update - We are still experiencing SMS delivery failures to Zet-Mobile Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 22, 18:49 PDT

Investigating - We are experiencing SMS delivery failures to Zet-Mobile Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 22, 17:55 PDT

On Call Engineers are Investigating

Resolved - We have fully investigated the issue with outbound calls from Flex triggered by our automated alert, and it was determined that there is no customer impact. All systems are operational.
Jul 26, 11:42 PDT

Investigating - Our monitoring systems have detected a potential issue with outbound calls from Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 26, 11:26 PDT

Philippines SMS Carrier Maintenance - Globe Telecom

Completed - The scheduled maintenance has been completed.
Jul 26, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 08:00 PDT

Scheduled - The Globe Telecom network in Philippines is conducting a scheduled maintenance from 26 July 2021 at 08:00 PDT until 26 July 2021 at 10:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Globe Telecom handsets.
Jul 23, 21:26 PDT

SMS Delivery Failures to Nigeria Airtel

Resolved - We are no longer experiencing SMS delivery failures to Nigeria Airtel. This incident has been resolved.
Jul 26, 04:06 PDT

Monitoring - We are observing successful SMS delivery to Nigeria Airtel for the last 15 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Jul 26, 03:32 PDT

Jul 25, 2021

Ukraine SMS Carrier Maintenance - Turkcell

Completed - The scheduled maintenance has been completed.
Jul 25, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 15:00 PDT

Scheduled - The Turkcell network in Ukraine is conducting an emergency maintenance from 25 July 2021 at 15:00 PDT until 25 July 2021 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Turkcell handsets.
Jul 23, 22:01 PDT

Mexico Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 25, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 20:00 PDT

Scheduled - Our Voice carrier partner in Mexico is conducting a planned maintenance from 24 July 2021 at 20:00 PDT to 25 July 2021 at 05:00 PDT. During the maintenance window, there could be intermittent issues with inbound calls from Mexico.
Jul 23, 15:51 PDT

Jul 24, 2021

UK SMS Carrier Maintenance - Vodafone UK

Completed - The scheduled maintenance has been completed.
Jul 24, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 14:01 PDT

Scheduled - The Vodafone network in UK is conducting a planned maintenance from 24 July 2021 at 14:00 PDT until 24 July 2021 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone handsets.
Jul 21, 22:06 PDT

South Africa SMS Carrier Maintenance -TELKOM (8TA)

Completed - The scheduled maintenance has been completed.
Jul 24, 21:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 13:00 PDT

Scheduled - The TELKOM (8TA) network in South Africa is conducting a scheduled maintenance from 24 July 2021 at 13:00 PDT until 24 July 2021 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to & from TELKOM (8TA) handsets.
Jul 23, 21:35 PDT

Jul 23, 2021

Inbound Call Failures to a Subset of Twilio Phone Numbers in Multiple Countries (Netherlands, Poland, Italy)

Resolved - We are no longer observing inbound call failures for calls to Twilio phone numbers in multiple countries (The Netherlands, Poland, Italy). This incident is now resolved.
Jul 23, 15:30 PDT

Monitoring - We are observing recovery for inbound calls to Twilio phone numbers in multiple countries (The Netherlands, Poland, Italy). We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 23, 13:49 PDT

Update - We are observing inbound call failures to a subset of Twilio phone numbers in multiple countries (The Netherlands, Poland, Italy). We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jul 23, 11:31 PDT

Investigating - We are observing call failures to a subset of Twilio Netherlands phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 23, 09:32 PDT

Identified - The issue causing inbound call failures to Twilio phone numbers in the Netherlands has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 23, 08:33 PDT

SMS Delivery Delays to Mobitel Network in Sri-Lanka for Messages from Numeric Sender ID

Resolved - We have fully investigated the SMS delivery delays when sending messages from numeric sender IDs to Mobitel Network in Sri-Lanka. It was determined that the impact was limited to a small set of customers. We will be contacting affected customers individually to address any concerns. This incident is now resolved.
Jul 23, 13:37 PDT

Update - We continue to work with our carrier partner to resolve the issue of SMS delivery delays when sending messages to Mobitel Network in Sri-Lanka for messages from numeric sender ID. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jul 23, 12:20 PDT

Update - We are continuing to work with our carrier partner to resolve the issue of SMS delivery delays when sending messages to Mobitel Network in Sri-Lanka for messages from numeric sender ID. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 23, 10:20 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Mobitel Network in Sri-Lanka for messages from numeric sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 23, 09:21 PDT

Body Encoding Issues for a Subset of Vodafone Idea Users in India

Resolved - We are no longer experiencing issues with message body encoding for a subset of Vodafone Idea users in India. The incident is now resolved.
Jul 23, 12:27 PDT

Update - Our engineers are continuing to investigate an issue with message body encoding for a subset of Vodafone Idea users in India. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 23, 11:53 PDT

Update - Our engineers are currently investigating an issue with message body encoding for a subset of Vodafone Idea users in India. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 23, 11:06 PDT

Investigating - We've become aware of a potential issue with message body encoding for a subset of Vodafone India users. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 23, 10:51 PDT

Platform Delays Impacting Multiple Services

Resolved - Between 05:22 and 08:55 Pacific Time, Twilio experienced data processing delays impacting the Flex queue dashboard as well as Flex Insights. Customers may also experience delays in voice call record deletion and messaging callback delivery. The service started to recover around 7:30am Pacific Time, with full recovery around 8:55 Pacific Time. The incident is now resolved.
Jul 23, 10:35 PDT

Monitoring - We have identified additional products affected, below is the list of affected components
Flex Insights: Queue stats dashboard
Programmable Voice: Delay in deleting call record via API, Voice Insight in Conference Insight
Programmable Messaging: Callback delivery delay
We have seen recovery for for these components and we will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Jul 23, 08:34 PDT

Update - We are investigating task operation delays in the queue stats dashboard for a subset of customers. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jul 23, 07:30 PDT

Update - We are investigating task operation delays in the queue stats dashboard a subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available
Jul 23, 06:31 PDT

Investigating - Our monitoring systems have detected a potential issue with Flex Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 23, 06:22 PDT

On Call Engineers are Investigating Issues with the Verify API

Resolved - We have fully investigated the Verify API issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Jul 23, 06:53 PDT

Investigating - Our monitoring systems have detected a potential issue with the Verify API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 23, 06:44 PDT

Unable to create a Flex account in Admin Center

Resolved - The issue with creating Flex Accounts in the Admin Center has been resolved is operating normally at this time.
Jul 23, 06:21 PDT

Update - We are investigating an issue with creating a Flex Account in Admin Center. A message "We Can't Setup Flex Here" will appear. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jul 23, 06:03 PDT

Investigating - Our monitoring systems have detected a potential issue with creating a Flex Account in Admin Center. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 23, 05:36 PDT

US SMS Carrier Maintenance - T-Mobile US

Completed - The scheduled maintenance has been completed.
Jul 23, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 00:00 PDT

Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 23 July 2021 at 00:00 PDT until 23 July 2021 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets via US longcode, US shortcode and US toll-free numbers.
Jul 21, 21:11 PDT

SMS Carrier Partner Maintenance - Small US Regional Carriers

Completed - The scheduled maintenance has been completed.
Jul 23, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 21:01 PDT

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 22 July 2021 at 21:00 PDT until 23 July 2021 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from these small regional carriers via subset of US shortcodes.

Cellular One of N.E. Arizona USA
Ea st Kentucky Network (Appalachian Wireless) USA
Pine Cellular USA
Limitless Mobile USA
United Wireless USA
Pioneer Cellular USA
Chariton Valley Cellular USA
Bandwidth.com (includes Republic Wireless) USA
MobileNation/SI Wireless USA
MTA Wireless/Matanuska Kenai USA
Nemont CDMA USA
Nemont US UMTS USA
Brightlink USA
Inteliquent USA
Enflick USA
Triangle Wireless USA
Atlantic Tele-Network International (ATNI) USA
Blue Wireless USA
TextMe USA
Digital Communications Consulting (DCC) / Otz USA
Aerialink USA
Telnyx USA
Altice USA
Jul 15, 18:19 PDT

Jul 22, 2021

UK SMS Carrier Maintenance - O2 UK : July 22, 15:00 PT - 23:00 PT

Completed - The scheduled maintenance has been completed.
Jul 22, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 15:00 PDT

Scheduled - The O2 network in UK is conducting a scheduled maintenance from 22 July 2021 at 15:00 PDT until 22 July 2021 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to O2 handsets.
Jul 22, 08:19 PDT

SMS Delivery Delays on Gigsky Network in US

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Gigsky network in US . This incident has been resolved.
Jul 22, 21:30 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Gigsky network in US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 22, 19:36 PDT

Update - We are experiencing SMS delivery delays when sending messages to Gigsky network in US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 22, 19:07 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Gigsky network in US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 22, 18:12 PDT

Bulgaria SMS Carrier Maintenance - A1 (M-TEL)

Completed - The scheduled maintenance has been completed.
Jul 22, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 14:00 PDT

Scheduled - The A1 (M-TEL) network in Bulgaria is conducting a planned maintenance from 22 July 2021 at 14:00 PDT until 22 July 2021 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from A1 (M-TEL) Bulgaria handsets.
Jul 17, 22:30 PDT

UK Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 22, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 16:00 PDT

Scheduled - Our Voice carrier partner in the UK is conducting a planned maintenance on the following dates:
19 July 16:00 - 20:00 PDT
20 July 16:00 - 20:00 PDT
21 July 16:00 - 20:00 PDT
22 July 16:00 - 20:00 PDT
During the maintenance window, there could be intermittent failures for calls from and to a subset of UK handsets
Jul 6, 09:28 PDT

Jul 21, 2021

No incidents reported.

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