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Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics
        Elevated HTTP 11200 Errors Impacting Webhook Requests
        Update - We are currently investigating an increase in HTTP 11200 errors, which indicate a failure to retrieve responses from customer Webhooks. Our engineering teams are actively working to identify the root cause and mitigate the impact. Customers may experience delays or failures in Webhook processing as we continue our investigation. We will provide another update in 1 hours or as soon as more information becomes available.
        Feb 06, 2026 - 13:05 PST
        Investigating - Our monitoring systems have detected a potential issue Platform Webhooks functionality. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 06, 2026 - 12:55 PST
        SMS Delivery Report Delays to Zain/CelTel in Niger
        Investigating - We are experiencing SMS delivery delays when sending messages to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 06, 2026 - 12:56 PST
        SMS Delivery Delays to Claro Network for a Subset of Short Codes in Colombia
        Update - We are still experiencing SMS Delivery Delays to Claro Network for a Subset of Short Codes in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 06, 2026 - 10:48 PST
        Update - We are still experiencing SMS Delivery Delays to Claro Network for a Subset of Short Codes in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 06, 2026 - 08:49 PST
        Investigating - We are experiencing SMS Delivery Delays to Claro Network for a Subset of Short Codes in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 06, 2026 - 07:48 PST
        Russia SMS Carrier Maintenance - Beeline
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 06, 2026 - 12:00 PST
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 06 February 2026 at 12:00 PST until 06 February 2026 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Feb 6, 2026 12:00-20:00 PST
        SMS Delivery Failures to United Wireless in United States from Toll-Free Numbers
        Update - We are still experiencing SMS delivery failures when sending to United Wireless in United States from Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Feb 06, 2026 - 10:58 PST
        Update - We are still experiencing SMS delivery failures when sending to United Wireless in United States from Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 06, 2026 - 10:16 PST
        Update - We are still experiencing SMS delivery failures when sending to United Wireless in United States from Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 06, 2026 - 08:59 PST
        Investigating - We are experiencing SMS delivery failures when sending to United Wireless in United States from Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 06, 2026 - 07:58 PST
        SMS Delivery Delays To Azi Communications Network in Israel
        Update - We are still experiencing SMS delivery delays when sending messages to Azi Communications Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 06, 2026 - 10:39 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Azi Communications Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 06, 2026 - 08:39 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Azi Communications Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 06, 2026 - 07:39 PST
        SMS and MMS Delivery Delays To and From a Subset of Twilio Phone Numbers in Australia
        Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time.

        For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

        We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Feb 06, 2026 - 01:23 PST
        Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time.

        For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

        We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Feb 05, 2026 - 01:22 PST
        Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time.

        For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

        We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Feb 04, 2026 - 01:24 PST
        Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time.

        For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

        We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Feb 03, 2026 - 01:36 PST
        Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time.

        For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

        We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Feb 02, 2026 - 01:39 PST
        Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time.

        For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

        We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Feb 01, 2026 - 01:32 PST
        Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time.

        For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

        We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 31, 2026 - 01:24 PST
        Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time.

        For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

        We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 30, 2026 - 01:31 PST
        Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time.

        For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

        We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 29, 2026 - 01:31 PST
        Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time.

        For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

        We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 28, 2026 - 01:16 PST
        Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time.

        For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

        We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 27, 2026 - 01:31 PST
        Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time.

        For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

        We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 26, 2026 - 01:34 PST
        Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time.

        For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

        We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 25, 2026 - 01:31 PST
        Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time.

        For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

        We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 24, 2026 - 01:38 PST
        Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time.

        For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

        We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 23, 2026 - 00:29 PST
        Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time.


        For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.


        We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 21, 2026 - 23:50 PST
        Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time.



        For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.



        We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 21, 2026 - 23:41 PST
        Update - We have confirmed that this incident is impacting SMS and MMS Delivery Report delays when sending messages to and from a subset of Twilio phone numbers in Australia rather than SMS and MMS message delivery when sending messages to and from a subset of Twilio phone numbers in Australia, and we can confirm that SMS and MMS delivery is operating normally; delayed delivery reports may be more noticeable during peak traffic in Australia between 14:00–20:00 PST. Our investigation indicates the primary contributor is an ongoing undersea cable fault causing increased latency, and our engineers are working closely with our carrier partner to mitigate the impact and restore normal delivery report timing. We will provide another update within 24 hours, or sooner if more information becomes available.
        Jan 21, 2026 - 16:11 PST
        Update - We have confirmed that this incident is impacting SMS and MMS Delivery Report delays when sending messages to and from a subset of Twilio phone numbers in Australia rather than SMS and MMS message delivery when sending messages to and from a subset of Twilio phone numbers in Australia, and we can confirm that SMS and MMS delivery is operating normally; delayed delivery reports may be more noticeable during peak traffic in Australia between 14:00–20:00 PST. Our investigation indicates the primary contributor is an ongoing undersea cable fault causing increased latency, and our engineers are working closely with our carrier partner to mitigate the impact and restore normal delivery report timing. We will provide another update within 24 hours, or sooner if more information becomes available.
        Jan 20, 2026 - 15:57 PST
        Update - We have confirmed that this incident is impacting MMS Delivery Report delays when sending messages to and from a subset of Twilio phone numbers in Australia rather than MMS message delivery when sending messages to and from a subset of Twilio phone numbers in Australia, and we can confirm that MMS delivery is operating normally; delayed delivery reports may be more noticeable during peak traffic in Australia between 14:00–20:00 PST. Our investigation indicates the primary contributor is an ongoing undersea cable fault causing increased latency, and our engineers are working closely with our carrier partner to mitigate the impact and restore normal delivery report timing. We will provide another update within 24 hours, or sooner if more information becomes available.
        Jan 20, 2026 - 12:48 PST
        Update - We have confirmed that this incident is impacting MMS Delivery Report delays when sending messages to and from a subset of Twilio phone numbers in Australia rather than MMS message delivery when sending messages to and from a subset of Twilio phone numbers in Australia, and we can confirm that MMS delivery is operating normally; delayed delivery reports may be more noticeable during peak traffic in Australia between 14:00–20:00 PST. Our investigation indicates the primary contributor is an ongoing undersea cable fault causing increased latency, and our engineers are working closely with our carrier partner to mitigate the impact and restore normal delivery report timing. We will provide another update within 24 hours, or sooner if more information becomes available.
        Jan 19, 2026 - 12:53 PST
        Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 17, 2026 - 21:09 PST
        Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 16, 2026 - 20:05 PST
        Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 15, 2026 - 20:16 PST
        Update - We continue to observe latency in MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However the actual MMS are being delivered on time.



        For the MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.



        We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 14, 2026 - 20:17 PST
        Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 14, 2026 - 01:58 PST
        Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 13, 2026 - 01:58 PST
        Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 12, 2026 - 01:59 PST
        Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 11, 2026 - 01:59 PST
        Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 10, 2026 - 02:16 PST
        Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Jan 09, 2026 - 10:25 PST
        Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jan 09, 2026 - 02:22 PST
        Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 08, 2026 - 22:34 PST
        Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 08, 2026 - 20:34 PST
        Investigating - We are currently observing latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 08, 2026 - 19:21 PST
        Russia SMS Carrier Maintenance - Tele2
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 02, 2026 - 12:00 PST
        Scheduled - Russia SMS Carrier Maintenance - Tele2

        The Tele2 network in Russia is conducting a series of planned maintenances from 02 February 2026 at 12:00 PST until 25 February 2026 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        02 February 2026 at 12:00 PST until 02 February 2026 at 16:00 PST

        04 February 2026 at 12:00 PST until 04 February 2026 at 16:00 PST

        09 February 2026 at 12:00 PST until 09 February 2026 at 16:00 PST

        11 February 2026 at 12:00 PST until 11 February 2026 at 16:00 PST

        16 February 2026 at 12:00 PST until 16 February 2026 at 16:00 PST

        18 February 2026 at 12:00 PST until 18 February 2026 at 16:00 PST

        25 February 2026 at 12:00 PST until 25 February 2026 at 16:00 PST



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Feb 2, 2026 12:00 - Feb 25, 2026 16:00 PST
        Uptime over the past 90 days. View historical uptime.
        PROGRAMMABLE MESSAGING Under Maintenance
        90 days ago
        100.0 % uptime
        Today
        MMS Operational
        SMS Under Maintenance
        SMPP Operational
        Messaging Channels Operational
        Notify Operational
        Conversations Operational
        Messaging Insights Operational
        Messaging Services Operational
        Content API Operational
        Toll-free verification Operational
        90 days ago
        100.0 % uptime
        Today
        RCS Messaging Operational
        90 days ago
        100.0 % uptime
        Today
        Programmable Messaging API Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE US1 Degraded Performance
        90 days ago
        100.0 % uptime
        Today
        PSTN US1 Operational
        SIP Interface US1 Operational
        Client Web US1 Operational
        Client Mobile US1 Operational
        Conference US1 Operational
        Recording US1 Operational
        Queue US1 Operational
        Text-to-Speech US1 Operational
        Recording Transcriptions US1 Operational
        TwiML US1 Operational
        Voice Insights US1 Operational
        Speech Recognition (Gather Speech) US1 Operational
        Realtime Transcriptions US1 Operational
        90 days ago
        100.0 % uptime
        Today
        Intelligence US1 Operational
        Pay US1 Operational
        Media Streams US1 Operational
        Dialogflow US1 Operational
        ConversationRelay US1 Operational
        90 days ago
        100.0 % uptime
        Today
        Voice REST API US1 Degraded Performance
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE US2 Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN US2 Operational
        90 days ago
        100.0 % uptime
        Today
        SIP Interface US2 Operational
        90 days ago
        100.0 % uptime
        Today
        Client Web US2 Operational
        90 days ago
        100.0 % uptime
        Today
        Client Mobile US2 Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE AU1 Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN AU1 Operational
        SIP Interface AU1 Operational
        Client Web AU1 Operational
        Client Mobile AU1 Operational
        Conference AU1 Operational
        Recording AU1 Operational
        Queue AU1 Operational
        Text-to-Speech AU1 Operational
        Recording Transcriptions AU1 Operational
        TwiML AU1 Operational
        Voice Insights AU1 Operational
        Speech Recognition (Gather Speech) AU1 Operational
        Realtime Transcriptions AU1 Operational
        90 days ago
        100.0 % uptime
        Today
        Pay AU1 Operational
        Media Streams AU1 Operational
        ConversationRelay AU1 Operational
        Voice REST API AU1 Operational
        PROGRAMMABLE VOICE IE1 Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN IE1 Operational
        SIP Interface IE1 Operational
        Client Web IE1 Operational
        Client Mobile IE1 Operational
        Conference IE1 Operational
        Recording IE1 Operational
        Queue IE1 Operational
        Text-to-Speech IE1 Operational
        Recording Transcriptions IE1 Operational
        TwiML IE1 Operational
        Voice Insights IE1 Operational
        Speech Recognition (Gather Speech) IE1 Operational
        Realtime Transcriptions IE1 Operational
        90 days ago
        100.0 % uptime
        Today
        Pay IE1 Operational
        Media Streams IE1 Operational
        ConversationRelay IE1 Operational
        Voice REST API IE1 Operational
        ACCOUNT SECURITY Operational
        Authy 2FA Operational
        Verify Operational
        Authy App Operational
        Lookup Operational
        ELASTIC SIP TRUNKING US1 Operational
        Origination US1 Operational
        Termination US1 Operational
        ELASTIC SIP TRUNKING US2 Operational
        90 days ago
        100.0 % uptime
        Today
        Origination US2 Operational
        90 days ago
        100.0 % uptime
        Today
        Termination US2 Operational
        90 days ago
        100.0 % uptime
        Today
        ELASTIC SIP TRUNKING AU1 Operational
        Origination AU1 Operational
        Termination AU1 Operational
        ELASTIC SIP TRUNKING IE1 Operational
        Origination IE1 Operational
        Termination IE1 Operational
        TaskRouter Operational
        FLEX Operational
        Flex Application Platform Operational
        Flex Insights Operational
        Flex Agent Desktop Operational
        Flex Queue Stats Operational
        Flex Teams View Operational
        Flex Admin Console Operational
        Flex Routing Operational
        Flex Conversations Operational
        Flex Programmable Chat Operational
        Flex Programmable Voice Operational
        Proxy Operational
        Flex Plugins Operational
        Flex Billing Operational
        INTERCONNECT Operational
        PHONE NUMBERS Operational
        PROGRAMMABLE CHAT Operational
        PROGRAMMABLE VIDEO Operational
        90 days ago
        100.0 % uptime
        Today
        Group Rooms Operational
        Peer-to-Peer Rooms Operational
        Recordings Operational
        Compositions Operational
        Network Traversal Service Operational
        Go Rooms Operational
        Video Insights Operational
        Realtime Transcriptions Operational
        90 days ago
        100.0 % uptime
        Today
        PROXY Operational
        SERVERLESS Operational
        Studio Operational
        Functions Operational
        Assets Operational
        TwiML Bins Operational
        Sync Operational
        DEVELOPER TOOLS Operational
        Console Operational
        Event Streams Operational
        Debugger & Alarms Operational
        Documentation Operational
        REST API Operational
        Bulk Export Operational
        TWILIO PLATFORM Operational
        Billing Operational
        Customer Support Center Operational
        Other Operational
        Account Insights Operational
        Trust Hub Operational
        Organization Operational
        CARRIER NETWORK Degraded Performance
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Short Code, North America Operational
        MMS Short Code, North America Operational
        SMS Toll-Free, North America Degraded Performance
        MMS Toll-Free, North America Operational
        Voice, North America Operational
        Voice, Latin America Operational
        SMS, Latin America Degraded Performance
        Voice, APAC Operational
        SMS, APAC Degraded Performance
        MMS, APAC Degraded Performance
        Voice, Europe Operational
        SMS, Europe Under Maintenance
        Voice, Middle East & Africa Operational
        SMS, Middle East & Africa Degraded Performance
        Verify Silent Network Auth Operational
        Lookup Identity Match Operational
        Lookup Line Type Intelligence [Legacy API] Operational
        Lookup Line Type Intelligence [Twilio API] Operational
        Lookup SIM Swap Operational
        Legacy Identity MatchAndAttributes Operational
        FRONTLINE Operational
        Sender ID Operational
        90 days ago
        100.0 % uptime
        Today
        ZIPWHIP MESSAGING Degraded Performance
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Toll-Free, North America Degraded Performance
        MMS Toll-Free, North America Operational
        ZIPWHIP TOOLS Operational
        Zipwhip Provisioner Dashboard and API Operational
        Zipwhip Support Ticketing Operational
        Toll-Free Verification Portal Operational
        Operational
        Degraded Performance
        Partial Outage
        Major Outage
        Maintenance
        Major outage
        Partial outage
        No downtime recorded on this day.
        No data exists for this day.
        had a major outage.
        had a partial outage.

        No incidents or maintenance related to this downtime.

        Scheduled Maintenance

        Twilio Flex insights OpenSearch version upgrade - Maintenance Feb 6, 2026 21:30 - Feb 7, 2026 00:00 PST

        We’re conducting a planned maintenance in US1 region between 9:30 PM and 12:00 AM Pacific Time on 02/19/2026. During the maintenance window, customers may experience the below issue:
        -Increased rejections for incoming requests as the cluster load increases during blue/green deployments.
        -Increased API latency on sync insights APIs.
        -Possible loss of Taskrouter data on Sync Insights platform, that could lead to stale data on Teams View UI and API/SDK requests.
        -Sync Insights APIs timeouts for API and Twilsock (SDK) requests.
        Posted on Feb 06, 2026 - 06:23 PST

        Planned Maintenance for Flex Insights Historical Reporting Feb 7, 2026 01:00-03:00 PST

        The Flex Insights Historical Reporting Team is conducting planned maintenance on Saturday, February 7th, 2026, at 01:00 AM Pacific Standard Time. The maintenance window is planned to take up to 2 hours. During the maintenance window, Flex Insights Historical Dashboards will be unavailable.
        Posted on Feb 03, 2026 - 00:34 PST

        United Kingdom Account Security Carrier Partner Maintenance - Three Feb 7, 2026 13:30 - Feb 8, 2026 01:00 PST

        Our carrier partner Three United Kingdom is conducting an emergency maintenance from 07 February 2026 at 13:30 PST until 08 February 2026 at 01:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Lookup SIM Swap, Lookup Identity Match
        Posted on Feb 06, 2026 - 07:54 PST

        Russia SMS Carrier Maintenance - Tele2 Feb 8, 2026 13:00-17:00 PST

        The Tele2 network in Russia is conducting a planned maintenance from 08 February 2026 at 13:00 PST until 08 February 2026 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Posted on Feb 05, 2026 - 06:29 PST

        Netherlands Account Security Carrier Partner Maintenance - T-Mobile NL Feb 9, 2026 00:00-01:00 PST

        Our carrier partner T-Mobile NL Netherlands is conducting a planned maintenance from 09 February 2026 at 00:00 PST until 09 February 2026 at 01:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile NL Netherlands customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Posted on Feb 05, 2026 - 06:38 PST

        United Kingdom Account Security Carrier Partner Maintenance - EE Feb 9, 2026 06:00-22:40 PST

        Our carrier partner EE United Kingdom is conducting a planned maintenance from 09 February 2026 at 06:00 PST until 09 February 2026 at 22:40 PST. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



        Impacted Products: Legacy Identity MatchAndAttributes, Lookup SIM Swap, Lookup Identity Match, Verify Silent Network Auth
        Posted on Feb 03, 2026 - 02:56 PST

        Germany Account Security Carrier Partner Maintenance - T-Mobile Feb 9, 2026 14:59-23:00 PST

        Our carrier partner T-Mobile Germany is conducting a planned maintenance from 09 February 2026 at 14:59 PST until 09 February 2026 at 23:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile Germany customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Posted on Feb 02, 2026 - 07:58 PST

        United States MMS Carrier Partner Maintenance Feb 9, 2026 20:45 - Feb 10, 2026 02:45 PST

        Our MMS carrier partner in the United States is conducting a planned maintenance from 09 February 2026 at 20:45 PST until 10 February 2026 at 02:45 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
        Posted on Feb 05, 2026 - 23:07 PST

        US MMS Carrier Maintenance - Small US Carriers Feb 10, 2026 02:00-04:00 PST

        A subset of small networks in the US are conducting a planned maintenance from 10 February 2026 at 02:00 PST until 10 February 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to small US carriers handsets.
        Posted on Feb 06, 2026 - 06:07 PST

        US SMS Carrier Maintenance - Small US Carriers Feb 10, 2026 02:00-04:00 PST

        A subset of small networks in the US are conducting a planned maintenance from 10 February 2026 at 02:00 PST until 10 February 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via long codes, long codes, short codes and toll free numbers.
        Posted on Jan 29, 2026 - 14:43 PST

        Qatar SMS Carrier Maintenance - Vodafone Feb 10, 2026 15:30-15:45 PST

        The Vodafone network in Qatar is conducting a planned maintenance from 10 February 2026 at 15:30 PST until 10 February 2026 at 15:45 PST. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.
        Posted on Jan 15, 2026 - 06:26 PST

        United States and Canada Twilio SMS and MMS Maintenance Feb 11, 2026 20:00 - Feb 12, 2026 00:00 PST

        Twilio is conducting a planned maintenance from 11 February 2026 at 20:00 PST until 12 February 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Jan 09, 2026 - 11:28 PST

        United States SMS Carrier Maintenance - AT&T Feb 12, 2026 07:00-08:00 PST

        The AT&T network in the United States is conducting a planned maintenance from 12 February 2026 at 07:00 PST until 12 February 2026 at 08:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets.
        Posted on Jan 30, 2026 - 05:33 PST

        Germany Account Security Carrier Partner Maintenance - T-Mobile Feb 13, 2026 15:00-21:00 PST

        Our carrier partner T-Mobile Germany is conducting a planned maintenance from 13 February 2026 at 15:00 PST until 13 February 2026 at 21:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile Germany customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Posted on Feb 04, 2026 - 23:55 PST

        Japan SMS Carrier Maintenance - KDDI Feb 18, 2026 11:00-12:00 PST

        The KDDI network in Japan is conducting a planned maintenance from 18 February 2026 at 11:00 PST until 18 February 2026 at 12:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to KDDI Japan handsets.
        Posted on Jan 29, 2026 - 11:29 PST

        United States and Canada Twilio SMS and MMS Maintenance Feb 18, 2026 20:00 - Feb 19, 2026 00:00 PST

        Twilio is conducting a planned maintenance from 18 February 2026 at 20:00 PST until 19 February 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Jan 09, 2026 - 11:28 PST

        Singapore Voice Carrier Partner Maintenance Feb 25, 2026 09:00-13:00 PST

        Our Voice carrier partner in Singapore is conducting a planned maintenance from 25 February 2026 at 09:00 PST until 25 February 2026 at 13:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from Twilio Singapore phone numbers.
        Posted on Jan 26, 2026 - 01:48 PST

        United States and Canada Twilio SMS and MMS Maintenance Feb 25, 2026 20:00 - Feb 26, 2026 00:00 PST

        Twilio is conducting a planned maintenance from 25 February 2026 at 20:00 PST until 26 February 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Jan 09, 2026 - 11:28 PST

        Twilio Voice Maintenance Feb 27, 2026 22:00 - Feb 28, 2026 05:30 PST

        Twilio will conduct a planned maintenance from 27 February 2026 at 22:00 PST until 28 February 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent impact on calls to and from the US connecting through Twilio’s US2/San Jose edge location.
        Posted on Jan 26, 2026 - 16:19 PST

        Twilio Messaging Maintenance Feb 27, 2026 22:00 - Feb 28, 2026 05:30 PST

        Twilio will conduct a planned maintenance from 27 February 2026 at 22:00 PST until 28 February 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent message delivery failures and delivery delays to and from the US connecting through Twilio’s US2/San Jose edge location.
        Posted on Jan 26, 2026 - 16:54 PST

        Twilio Interconnect Maintenance Feb 27, 2026 22:00 - Feb 28, 2026 05:30 PST

        Twilio will conduct a planned maintenance from 27 February 2026 at 22:00 PST until 28 February 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent impact on Interconnect services to and from the US connecting through Twilio’s US2/San Jose edge location.
        Posted on Jan 26, 2026 - 17:02 PST

        Twilio Messaging Maintenance Feb 28, 2026 22:00 - Mar 1, 2026 05:30 PST

        Twilio will conduct a planned maintenance from 28 February 2026 at 22:00 PST until 01 March 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent message delivery failures and delivery delays to and from the US connecting through Twilio’s US2/San Jose edge location.
        Posted on Jan 26, 2026 - 16:57 PST

        Twilio Voice Maintenance Feb 28, 2026 22:00 - Mar 1, 2026 05:30 PST

        Twilio will conduct a planned maintenance from 28 February 2026 at 22:00 PST until 01 March 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent impact on calls to and from the US connecting through Twilio’s US2/San Jose edge location.
        Posted on Jan 26, 2026 - 16:25 PST

        Twilio Interconnect Maintenance Feb 28, 2026 22:00 - Mar 1, 2026 05:30 PST

        Twilio will conduct a planned maintenance from 28 February 2026 at 22:00 PST until 01 March 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent impact on Interconnect services to and from the US connecting through Twilio’s US2/San Jose edge location.
        Posted on Jan 26, 2026 - 17:03 PST

        Twilio Interconnect Maintenance Mar 2, 2026 22:00 - Mar 3, 2026 05:30 PST

        Twilio will conduct a planned maintenance from 02 March 2026 at 22:00 PST until 03 March 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent impact on Interconnect services to and from the US connecting through Twilio’s US2/San Jose edge location.
        Posted on Jan 26, 2026 - 17:05 PST

        Twilio Voice Maintenance Mar 2, 2026 22:00 - Mar 3, 2026 05:30 PST

        Twilio will conduct a planned maintenance from 02 March 2026 at 22:00 PST until 03 March 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent impact on calls to and from the US connecting through Twilio’s US2/San Jose edge location.
        Posted on Jan 26, 2026 - 16:28 PST

        Twilio Messaging Maintenance Mar 2, 2026 22:00 - Mar 3, 2026 05:30 PST

        Twilio will conduct a planned maintenance from 02 March 2026 at 22:00 PST until 03 March 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent message delivery failures and delivery delays to and from the US connecting through Twilio’s US2/San Jose edge location.
        Posted on Jan 26, 2026 - 17:00 PST
        Feb 6, 2026
        On Call Engineers are Investigating an issue with Platform Webhooks functionality.
        Resolved - Our monitoring systems have detected a potential issue with Platform Webhooks functionality. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 6, 12:49 PST
        Philippines Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Feb 6, 12:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 6, 11:00 PST
        Scheduled - Our Voice carrier partner in the Philippines is conducting a planned maintenance from 06 February 2026 at 11:00 PST until 06 February 2026 at 12:00 PST. During the maintenance window, there could be Intermittent delays to Twilio Philippines phone numbers.
        Jan 30, 02:04 PST
        Call quality issue from subscribers in Canada and United states of America via a subset of Long codes
        Resolved - Twilio Voice was degraded for 2 hours between 10:00 PM and 12:00 AM Pacific Time on 02/02/2026. During this period of time customers may have experienced Call quality issue from subscribers in Canada and United states of America via a subset of Long codes. The issue has now been resolved.
        Feb 6, 08:57 PST
        SMS Delivery Delays and Failures to Claro Network in Puerto Rico
        Resolved - We are no longer experiencing SMS delivery delays and failures to Claro network in Puerto Rico. This incident has been resolved.
        Feb 6, 07:04 PST
        Monitoring - We are observing recovery in SMS delivery delays & failures when sending messages to Claro network in Puerto Rico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 6, 05:04 PST
        Update - We are experiencing SMS delivery delays and failures to Claro network in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Feb 6, 01:08 PST
        Update - We are experiencing SMS delivery delays and failures to Claro network in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 5, 23:09 PST
        Investigating - We are experiencing SMS delivery delays and failures to Claro network in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 5, 22:08 PST
        Colombia SMS Carrier Maintenance - Claro
        Completed - The scheduled maintenance has been completed.
        Feb 6, 04:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 5, 19:01 PST
        Scheduled - The Claro network in Colombia is conducting a planned maintenance from 05 February 2026 at 19:00 PST until 06 February 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Claro Colombia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Feb 5, 05:48 PST
        SMS Delivery Report Delays When Sending to Union Telecom Network in United States From a Subset of Shortcodes
        Resolved - The issue with delays in receiving message delivery reports from Union Telecom Network in United States from a subset of shortcodes has been resolved, the service is operating normally at this time.
        Feb 6, 00:34 PST
        Monitoring - We are observing recovery in receiving message delivery reports from Union Telecom Network in United States from a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 5, 22:46 PST
        Update - We are still experiencing delays in receiving message delivery reports from Union Telecom Network in United States from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Feb 5, 17:31 PST
        Update - We are still experiencing delays in receiving message delivery reports from Union Telecom Network in United States from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Feb 5, 13:37 PST
        Update - We are still experiencing delays in receiving message delivery reports from Union Telecom Network in United States from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 5, 11:37 PST
        Investigating - We are experiencing delays in receiving message delivery reports from Union Telecom Network in United States from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 5, 11:05 PST
        Feb 5, 2026
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Feb 5, 20:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 5, 19:00 PST
        Scheduled - A subset of small networks in the US are conducting an emergency maintenance from 05 February 2026 at 19:00 PST until 05 February 2026 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
        Feb 4, 15:05 PST
        SMS Delivery Delays to Tim network for a subset of long codes in Brazil
        Resolved - We are no longer experiencing SMS delivery delays to Tim network for a subset of long codes in Brazil. This incident has been resolved.
        Feb 5, 19:22 PST
        Monitoring - We are observing recovery in SMS delivery delays to Tim network for a subset of long codes in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 5, 17:12 PST
        Update - We are experiencing SMS delivery delays to Tim network for a subset of long codes in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 5, 15:40 PST
        Update - We are experiencing SMS delivery delays to Tim network for a subset of long codes in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 5, 14:50 PST
        Investigating - Our monitoring systems have detected a potential issue SMS delivery delays to Tim network for a subset of long codes in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 5, 14:46 PST
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Feb 5, 19:15 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 5, 14:30 PST
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 05 February 2026 at 14:30 PST until 05 February 2026 at 19:15 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Feb 5, 06:13 PST
        SMS Delivery Delays to Orange network in Cameroon
        Resolved - We are no longer experiencing SMS delivery delays to Orange network in Cameroon. This incident has been resolved.
        Feb 5, 16:59 PST
        Monitoring - We are observing recovery in SMS delivery delays to Orange network in Cameroon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 5, 15:07 PST
        Update - We are experiencing SMS delivery delays to Orange network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 5, 14:06 PST
        Investigating - Our monitoring systems have detected a potential issue SMS delivery delays to Orange network in Cameroon. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 5, 13:57 PST
        SMS Delivery Delays to PT Smartfren Telecom Network in Indonesia
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to PT Smartfren Telecom Network in Indonesia. This incident has been resolved.
        Feb 5, 14:52 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to PT Smartfren Telecom Network in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 5, 13:06 PST
        Update - We are still experiencing SMS delivery delays when sending messages to PT Smartfren Telecom Network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 5, 09:57 PST
        Update - We are still experiencing SMS delivery delays when sending messages to PT Smartfren Telecom Network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 5, 07:52 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to PT Smartfren Telecom Network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 5, 06:54 PST
        Russia SMS Carrier Maintenance - Gazprombank Mobile
        Completed - The scheduled maintenance has been completed.
        Feb 5, 13:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 5, 12:00 PST
        Scheduled - The Gazprombank Mobile network in Russia is conducting a planned maintenance from 05 February 2026 at 12:00 PST until 05 February 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.
        Feb 3, 03:59 PST
        SMS Delivery Failures from Network subscribers to Twilio Romania shortcode.
        Resolved - We have fully investigated the the issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
        Feb 5, 10:33 PST
        Investigating - We are experiencing SMS delivery failures from Network subscribers to Twilio Romania shortcode. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 5, 10:31 PST
        SMS Delivery Delays to Liberty Mobile in Puerto Rico via  Subset of Shortcodes
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico. This incident has been resolved.
        Feb 5, 08:50 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico via a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 5, 06:58 PST
        Update - We continue to experience SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Feb 5, 04:11 PST
        Update - We continue to experience SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 5, 00:19 PST
        Update - We are continuing to experience SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 4, 22:25 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 4, 21:29 PST
        On Call Engineers are Investigating an issue
        Resolved - We have fully investigated the potential issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
        Feb 5, 08:21 PST
        Investigating - Our monitoring systems have detected a potential issue Customers Stuck in Upgrade Flow at the address page. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 5, 08:12 PST
        US SMS and MMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Feb 5, 04:02 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 5, 02:00 PST
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 05 February 2026 at 02:00 PST until 05 February 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to small US carriers handsets when sending via long codes and short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Feb 4, 23:41 PST
        Multiple Destination Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Feb 5, 04:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 5, 03:01 PST
        Scheduled - Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 05 February 2026 at 03:00 PST until 05 February 2026 at 04:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia and New Zealand phone numbers.
        Jan 30, 18:03 PST
        Mexico SMS Carrier Maintenance - AT&T
        Completed - The scheduled maintenance has been completed.
        Feb 5, 04:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 4, 22:00 PST
        Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 04 February 2026 at 22:00 PST until 05 February 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to AT&T Mexico handsets.
        Jan 28, 01:23 PST
        United States MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Feb 5, 03:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 5, 01:01 PST
        Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 05 February 2026 at 01:00 PST until 05 February 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.
        Jan 22, 11:51 PST
        Germany Account Security Carrier Partner Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Feb 5, 01:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 4, 23:00 PST
        Scheduled - Our carrier partner T-Mobile Germany is conducting a planned maintenance from 04 February 2026 at 23:00 PST until 05 February 2026 at 01:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile Germany customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Jan 30, 05:12 PST
        United States and Canada Twilio SMS and MMS Maintenance
        Completed - The scheduled maintenance has been completed.
        Feb 5, 00:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 4, 20:00 PST
        Scheduled - Twilio is conducting a planned maintenance from 04 February 2026 at 20:00 PST until 05 February 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Jan 9, 11:27 PST
        Feb 4, 2026
        SMS Delivery Failures From Australia Subscribers to a Subset of Twilio Phone Numbers in Australia
        Resolved - We are no longer experiencing issues with inbound SMS messages to a subset of Twilio phone numbers in Australia. This incident has been resolved.
        Feb 4, 22:40 PST
        Monitoring - We have started seeing recovery for the issue causing inbound SMS messages not being received by a subset of Twilio phone numbers in Australia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 4, 20:46 PST
        Update - Our engineers have identified the issue causing inbound SMS messages not being received by a subset of Twilio phone numbers in Australia and are continuing working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Feb 4, 11:05 PST
        Update - Our engineers have identified the issue causing inbound SMS messages not being received by a subset of Twilio phone numbers in Australia and are continuing working to deploy a fix. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Feb 3, 16:14 PST
        Update - Our engineers have identified the issue causing inbound SMS messages not being received by a subset of Twilio phone numbers in Australia and are continuing working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Feb 3, 07:20 PST
        Identified - Our engineers have identified the issue causing inbound SMS messages not being received by a subset of Twilio phone numbers in Australia and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Feb 3, 03:21 PST
        Update - We continue to investigate an issue where inbound SMS messages are not being received by a subset of Twilio phone numbers in Australia. Our engineering teams have been engaged and currently investigating. We will provide updates in 2 hours or as soon as more information becomes available.
        Feb 3, 01:33 PST
        Investigating - We are currently investigating an issue where inbound SMS messages are not being received by a subset of Twilio phone numbers in Australia. Our engineering teams has been engaged and currently investigating. We will provide updates in 1 hour or as soon as more information becomes available.
        Feb 3, 00:40 PST
        SMS Delivery Delays to Vodafone Network in Ireland
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Vodafone network in Ireland. This incident has been resolved.
        Feb 4, 20:00 PST
        Monitoring - We are observing recovery in SMS delivery when sending messages to the Vodafone network in Ireland. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 4, 18:13 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Vodafone network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 4, 14:21 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Vodafone network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 4, 12:27 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Vodafone network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 4, 11:28 PST
        Virtual Agent Failures
        Resolved - Our engineers have monitored the fix and confirmed the issue with Virtual Agent in US East has been resolved. All services are now operating normally at this time.
        Feb 4, 18:39 PST
        Update - Virtual Agent in US East is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Feb 4, 18:02 PST
        Monitoring - Virtual Agent in US East is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Feb 4, 18:02 PST
        Investigating - Our monitoring systems have detected a potential issue Virtual Agent Service. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 4, 17:26 PST
        Russia SMS Carrier Maintenance - Tattelecom
        Completed - The scheduled maintenance has been completed.
        Feb 4, 17:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 4, 13:01 PST
        Scheduled - The Tattelecom network in Russia is conducting a planned maintenance from 04 February 2026 at 13:00 PST until 04 February 2026 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tattelecom Russia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Feb 4, 05:52 PST
        France Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Feb 4, 17:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 4, 13:00 PST
        Scheduled - Our Voice carrier partner in France is conducting a planned maintenance from 04 February 2026 at 13:00 PST until 04 February 2026 at 17:00 PST. During the maintenance window, there could be Intermittent delays from and to Twilio France phone numbers.
        Feb 2, 08:28 PST
        SMS Delivery Delays to Multiple Networks from a Subset of Alphanumeric Sender ID in France
        Resolved - We are no longer experiencing SMS delivery delays to multiple networks from a subset of alphanumeric sender ID in France. This incident has been resolved.
        Feb 4, 16:19 PST
        Monitoring - We are observing recovery in SMS delivery delays to multiple networks from a subset of alphanumeric sender ID in France. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 4, 14:31 PST
        Update - We continue to experience SMS delivery delays to multiple networks from a subset of alphanumeric sender ID in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 4, 10:21 PST
        Update - We continue to experience SMS delivery delays to multiple networks from a subset of alphanumeric sender ID in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 4, 08:22 PST
        Investigating - We are experiencing SMS delivery delays to multiple networks from a subset of alphanumeric sender ID in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 4, 07:23 PST
        SMS Delivery Failures to MyTel Network in Myanmar
        Resolved - We are no longer experiencingSMS delivery failures when sending to MyTel Network in Myanmar. This incident has been resolved.
        Feb 4, 16:12 PST
        Update - We are observing successful SMS delivery failures when sending to MyTel Network in Myanmar. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 4, 14:23 PST
        Monitoring - We are observing successful SMS delivery failures when sending to MyTel Network in Myanmar. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 4, 12:30 PST
        Investigating - We are experiencing SMS delivery failures when sending to MyTel Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 4, 11:42 PST
        Issue with KYC Onboarding in TrustHub Console
        Resolved - Degraded performance on our TrustHub portal in Console has been resolved and the Account Upgrade flow is operating normally at this time.
        Feb 4, 15:29 PST
        Monitoring - Account Upgrade flow in TrustHub portal in Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Feb 4, 13:28 PST
        Update - We are currently seeing degraded performance on our TrustHub portal in Console. Customers are unable to create Compliance Profiles, Branded Calling registrations, or Regulatory Compliance Bundles, and will see an error in Console. Customers going through the Account Upgrade flow will also see an error. Additionally our ISV customers using Embeds will also see errors. Our engineering team is looking into the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 4, 12:52 PST
        Update - We are currently seeing degraded performance on our TrustHub portal in Console. Customers are unable to create Compliance Profiles, Branded Calling registrations, or Regulatory Compliance Bundles, and will see an error in Console. Customers going through the Account Upgrade flow will also see an error. Additionally our ISV customers using Embeds will also see errors. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 4, 11:51 PST
        Investigating - We are investigating an error with users unable to complete the Account Upgrade flow. Additionally, users are not able to create/edit Compliance Profiles and Registrations. We expect to provide another update in 1 hour or as soon as more information becomes available
        Feb 4, 11:48 PST
        SMS Delivery Delays to Chunghwa and FarEasTone Networks in Taiwan, Province of China
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Chunghwa and FarEasTone networks in Taiwan, Province of China. This incident has been resolved.
        Feb 4, 14:18 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Chunghwa and FarEasTone networks in Taiwan, Province of China. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 4, 12:19 PST
        Update - We continue to experience SMS delivery delays when sending messages to Chunghwa and FarEasTone networks in Taiwan, Province of China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 4, 10:28 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Chunghwa and FarEasTone networks in Taiwan, Province of China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 4, 09:29 PST
        Elevated 500s Error for Conversations API
        Resolved - 500s error for has been resolved and Conversations API is operating normally at this time.
        Feb 4, 13:29 PST
        Monitoring - We are observing recovery in elevated 500s error for Conversations API. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 4, 11:21 PST
        Identified - The issue causing elevated 500s error for Conversations API has been identified. We are actively working with our engineers to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 4, 11:16 PST
        Investigating - We are experiencing elevated 500s error for Conversations API. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 4, 10:20 PST
        Malaysia SMS Carrier Maintenance - Celcom
        Completed - The scheduled maintenance has been completed.
        Feb 4, 13:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 4, 09:00 PST
        Scheduled - The Celcom network in Malaysia is conducting a planned maintenance from 04 February 2026 at 09:00 PST until 04 February 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Celcom Malaysia handsets.
        Jan 21, 07:00 PST
        SMS Delivery Delays and Failures to Net One Network in Zimbabwe
        Resolved - We are no longer experiencing SMS delivery delays and failures to Net One Network in Zimbabwe. This incident has been resolved.
        Feb 4, 12:49 PST
        Monitoring - We are observing recovery in SMS delivery delays and failures to Net One Network in Zimbabwe. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 4, 10:42 PST
        Update - We continue to experience SMS delivery delays and failures to Net One Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Feb 4, 06:10 PST
        Update - We continue to experience SMS delivery delays and failures to Net One Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 4, 02:11 PST
        Investigating - We continue to experience SMS delivery delays and failures to Net One Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 4, 00:15 PST
        Monitoring - We are experiencing SMS Delivery Delays and Failures to Net One Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 3, 23:23 PST
        Console WhatsApp Edit Senders Page Error
        Resolved - WhatsApp senders within the Console issue has been resolved and this service is operating normally at this time.
        Feb 4, 12:38 PST
        Monitoring - We are observing recovery in users unable to edit WhatsApp senders within the Console. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
        Feb 4, 12:02 PST
        Identified - The issue causing users unable to edit WhatsApp senders within the Console. has been identified. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 4, 11:31 PST
        Investigating - We are investigating an error with users unable to edit WhatsApp senders within the Console. We expect to provide another update in 1 hour or as soon as more information becomes available
        Feb 4, 10:36 PST
        SMS Delivery Delays and Failures to and from Play network in Poland
        Resolved - We are no longer experiencing SMS delivery delays & failures to & from Play network in Poland. This incident has been resolved.
        Feb 4, 11:19 PST
        Monitoring - We are observing recovery in SMS delivery delays & failures to & from Play network in Poland. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 4, 09:26 PST
        Update - We continue to experience SMS delivery delays & failures to & from Play network in Poland. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Feb 4, 06:35 PST
        Update - We continue to experience SMS delivery delays & failures to & from Play network in Poland. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 4, 04:36 PST
        Investigating - We are experiencing SMS delivery delays & failures to & from Play network in Poland. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 4, 03:39 PST
        SMS Delivery Delays to Multiple networks in Italy
        Resolved - We are no longer experiencing SMS delivery delays to multiple networks in Italy. This incident has been resolved.
        Feb 4, 11:18 PST
        Monitoring - We are observing recovery in SMS delivery delays to multiple networks in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 4, 09:24 PST
        Update - We continue to experience SMS delivery delays to multiple networks in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Feb 4, 06:41 PST
        Update - We continue to experience SMS delivery delays to multiple networks in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 4, 02:42 PST
        Update - We continue to experience SMS delivery delays to multiple networks in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 4, 00:49 PST
        Investigating - We are experiencing SMS Delivery Delays to Multiple networks in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 Hour or as soon as more information becomes available.
        Feb 3, 23:59 PST
        SMS Delivery Delays to Multiple Networks in United States via Subset of Shortcodes
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in United States via subset of shortcodes. This incident has been resolved.
        Feb 4, 11:06 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in United States via subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 4, 09:20 PST
        Update - We continue to experience SMS delivery delays when sending messages to multiple networks in United States via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 4, 07:21 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to multiple networks in United States via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 4, 06:24 PST
        SMS Delivery Failures to a Subset of Phone Numbers in Israel
        Resolved - We are no longer experiencing SMS delivery failures to a subset of phone numbers in Israel. This incident has been resolved.
        Feb 4, 07:55 PST
        Monitoring - We are observing successful SMS delivery to phone numbers in Israel. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 4, 06:06 PST
        Update - We continue to experience SMS delivery failures to a subset of phone numbers in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Feb 4, 04:18 PST
        Update - We continue to experience SMS delivery failures to a subset of phone numbers in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 4, 02:29 PST
        Investigating - We are experiencing SMS delivery failures to a subset of phone numbers in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 4, 01:35 PST
        SMS Delivery Delays to Mobitel Network in Sri Lanka
        Resolved - We are no longer experiencing SMS delivery delays to Mobitel network in Sri Lanka. This incident has been resolved.
        Feb 4, 07:53 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Mobitel network in Sri Lanka. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 4, 06:00 PST
        Update - We continue to experience SMS delivery delays to Mobitel network in Sri Lanka. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Feb 4, 04:40 PST
        Update - We continue to experience SMS delivery delays to Mobitel network in Sri Lanka. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 4, 02:44 PST
        Investigating - We are experiencing SMS delivery delays to Mobitel network in Sri Lanka. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 4, 01:47 PST
        Increased 500 Errors for Voice Calls and Conference APIs
        Resolved - We are no longer experiencing increased 500 errors affecting the Twilio Calls and Conference APIs. This incident has been resolved.
        Feb 4, 06:13 PST
        Monitoring - Twilio Calls and Conference APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Feb 4, 05:55 PST
        Update - We are aware of increased 500 errors affecting the Twilio Calls and Conference APIs. Customers may experience failures when using the Calls or Conference APIs. Our team is actively investigating the root cause and has escalated this to our platform engineering team. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 4, 04:51 PST
        Update - We are investigating an issue with increased 500 errors for Voice Conference Participants API. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 4, 04:00 PST
        Investigating - Our monitoring systems have detected a potential issue with Voice Conference. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 4, 03:52 PST
        SMS Delivery Delays and Failures to Multiple Networks in the US via Subset of Short Codes
        Resolved - We are no longer experiencing SMS delivery failures & delays to multiple networks in the US via subset of Short Codes. This incident has been resolved.
        Feb 4, 05:39 PST
        Monitoring - We are observing recovery in SMS delivery failures & delays to multiple networks in the US via subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 4, 03:42 PST
        Investigating - We are experiencing SMS delivery failures & delays to multiple networks in the US via subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 4, 02:50 PST
        On Call Engineers are Investigating an issue with Voice
        Resolved - We have fully investigated the issue with Voice triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
        Feb 4, 01:20 PST
        Investigating - Our monitoring systems have detected a potential issue with Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 3, 11:35 PST
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Feb 4, 00:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 3, 21:00 PST
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 03 February 2026 at 21:00 PST until 04 February 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Jan 30, 13:27 PST
        Feb 3, 2026
        Issue Accessing WhatsApp Sender Configuration
        Resolved - Access issues to the WhatsApp sender configuration page in the Twilio Console have been resolved, and the service is operating normally at this time.
        Feb 3, 22:07 PST
        Identified - We have identified the issue and are actively working on the fix where customers are unable to access the WhatsApp sender configuration page in the Twilio Console. Affected users may encounter an error message stating, "Something went wrong. An internal server error has occurred. We are unable to handle this request at the moment. Try again later."

        We will provide updates in 4 hours or as soon as more information becomes available.
        Feb 3, 21:50 PST
        Update - We are currently investigating an issue where some customers are unable to access the WhatsApp sender configuration page in the Twilio Console. Affected users may encounter an error message stating, "Something went wrong. An internal server error has occurred. We are unable to handle this request at the moment. Try again later."

        Our engineering teams has been engaged and are actively investigating. We will provide updates in 2 hours or as soon as more information becomes available.
        Feb 3, 19:50 PST
        Investigating - We are currently investigating an issue where some customers are unable to access the WhatsApp sender configuration page in the Twilio Console. Affected users may encounter an error message stating, "Something went wrong. An internal server error has occurred. We are unable to handle this request at the moment. Try again later."

        Our engineering teams has been engaged and are actively investigating. We will provide updates in 1 hour or as soon as more information becomes available.
        Feb 3, 18:53 PST
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Feb 3, 20:45 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 3, 13:15 PST
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 03 February 2026 at 13:15 PST until 03 February 2026 at 20:45 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Legacy Identity MatchAndAttributes, Lookup Identity Match



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Feb 3, 07:11 PST
        Russia SMS Carrier Maintenance - MTS
        Completed - The scheduled maintenance has been completed.
        Feb 3, 20:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 3, 19:00 PST
        Scheduled - The MTS network in Russia is conducting a planned maintenance from 03 February 2026 at 19:00 PST until 03 February 2026 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Feb 3, 06:47 PST
        Kazakhstan SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        Feb 3, 16:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 3, 13:01 PST
        Scheduled - The Tele2 network in Kazakhstan is conducting a planned maintenance from 03 February 2026 at 13:00 PST until 03 February 2026 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Feb 3, 06:15 PST
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Feb 3, 16:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 3, 13:14 PST
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 03 February 2026 at 12:00 PST until 03 February 2026 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Feb 3, 13:11 PST
        Malaysia SMS Carrier Maintenance - Celcom
        Completed - The scheduled maintenance has been completed.
        Feb 3, 13:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 3, 09:00 PST
        Scheduled - The Celcom network in Malaysia is conducting a planned maintenance from 03 February 2026 at 09:00 PST until 03 February 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Celcom Malaysia handsets.
        Jan 21, 06:59 PST
        SMS Delivery Delays and Failures to Drillisch 1&1 in Germany
        Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Drillisch 1&1 in Germany. This incident has been resolved.
        Feb 3, 11:09 PST
        Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Drillisch 1&1 in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 3, 09:15 PST
        Update - We continue to experience SMS delivery delays and failures when sending messages to Drillisch 1&1 in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 3, 07:34 PST
        Investigating - We are experiencing SMS delivery delays and failures when sending messages to Drillisch 1&1 in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 3, 06:35 PST
        SMS Delivery Delays to MTN Network in Rwanda
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN network in Rwanda. This incident has been resolved.
        Feb 3, 11:05 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN network in Rwanda. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 3, 09:12 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to MTN network in Rwanda. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 3, 08:13 PST
        Programmable Messaging APIs Affected
        Resolved - Twilio Programmable Messaging APIs was degraded for 2 minutes between 09:59 and 10:01 Pacific Time and then again between 10:27 and 10:29 Pacific Time on 02/03/2026. During this period of time customers may have experienced high error rate connecting to Twilio's messaging APIs. The issue has now been resolved.
        Feb 3, 10:58 PST
        SMS Delivery Failures for a subset of Short Codes to Fibernetics Network in Canada
        Resolved - We are no longer experiencing SMS delivery Fibernotics network in Canada. This incident has been resolved.
        Feb 3, 09:31 PST
        Monitoring - We are observing successful SMS delivery Fibernotics network in Canada. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 3, 07:42 PST
        Update - We are continuing to investigate this issue.
        Feb 3, 00:11 PST
        Update - We continue experiencing SMS delivery failures for a subset of Short Codes to Fibernetics network in Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Feb 2, 23:59 PST
        Update - We continue experiencing SMS delivery failures for a subset of Short Codes to Fibernetics network in Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Feb 2, 15:59 PST
        Update - We continue experiencing SMS delivery failures for a subset of Short Codes to Fibernetics network in Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Feb 2, 12:04 PST
        Update - We continue experiencing SMS delivery failures to Fibernotics network in Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 2, 09:51 PST
        Investigating - We are experiencing SMS delivery failures to Fibernotics network in Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 2, 08:51 PST
        Multiple Destination SMS Carrier Maintenance - AT&T
        Completed - The scheduled maintenance has been completed.
        Feb 3, 04:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 2, 22:01 PST
        Scheduled - The AT&T network in the United States and Canada is conducting an emergency maintenance from 02 February 2026 at 22:00 PST until 03 February 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States and Canada handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Feb 2, 19:27 PST
        US MMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Feb 3, 04:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 3, 02:01 PST
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 03 February 2026 at 02:00 PST until 03 February 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to small US carriers handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Feb 2, 06:12 PST
        Twilio Messaging in IE1 Affected
        Resolved - Twilio Messaging in IE1 was degraded for 5 minutes between 3 February 2026 09:35 AM UTC and 09:40 AM UTC. During this period of time customers may have experienced delays in message status updates for certain messages in the IE1 region. The issue has now been resolved.
        Feb 3, 02:18 PST
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Feb 3, 02:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 2, 22:00 PST
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 02 February 2026 at 22:00 PST until 03 February 2026 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Jan 29, 14:33 PST
        Feb 2, 2026
        On Call Engineers Are Investigating an Issue Related to Voice Failures Due to Call Summary Attributes
        Resolved - The issue affecting Voice failures has been resolved, and the service is functioning normally at this time.
        Feb 2, 21:52 PST
        Investigating - Our monitoring systems have detected a potential issue with the Voice product. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 2, 15:13 PST
        SMS Delivery Delay to GrameenPhone Network in Bangladesh
        Resolved - We are no longer experiencing delivery report delays when sending messages to GrameenPhone Network in Bangladesh. This incident has been resolved.
        Feb 2, 18:07 PST
        Update - We are still observing recovery in SMS delivery delays when sending messages to GrameenPhone Network in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 2, 17:57 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to GrameenPhone Network in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 2, 15:58 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to GrameenPhone Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 2, 15:01 PST
        Russia SMS Carrier Maintenance - Tattelecom
        Completed - The scheduled maintenance has been completed.
        Feb 2, 17:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 2, 13:00 PST
        Scheduled - The Tattelecom network in Russia is conducting a planned maintenance from 02 February 2026 at 13:00 PST until 02 February 2026 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tattelecom Russia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Feb 2, 04:56 PST
        SMS Delivery Delays to Multiple Networks From a Subset of Alphanumeric Sender ID in France
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks From a Subset of Alphanumeric Sender ID in France. This incident has been resolved.
        Feb 2, 13:13 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Networks From a Subset of Alphanumeric Sender ID in France. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 2, 11:34 PST
        Update - We continue experiencing SMS delivery delays when sending messages to Multiple Networks From a Subset of Alphanumeric Sender ID in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 2, 10:38 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Multiple Networks From a Subset of Alphanumeric Sender ID in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 2, 09:38 PST
        AccSec US T-Mobile API Issue
        Resolved - The issue affecting i T-Mobile US API, impacting Account Security Services, causing errors—Invalid MSISDN / No Data Found For Provided MSISDN has been resolved, and the service is functioning normally at this time.
        Feb 2, 13:06 PST
        Monitoring - We are observing recovery in the issue with T-Mobile US API, impacting Account Security Services, causing errors—Invalid MSISDN / No Data Found For Provided MSISDN. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 2, 11:32 PST
        Update - We continue experiencing an issue with the T-Mobile US API, impacting Account Security Services, causing errors—Invalid MSISDN / No Data Found For Provided MSISDN. Our engineering team is actively working to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Feb 2, 09:23 PST
        Update - We are experiencing an issue with the T-Mobile US API, impacting Account Security Services, causing errors—Invalid MSISDN / No Data Found For Provided MSISDN. Our engineering team is actively working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Feb 2, 05:23 PST
        Update - We are experiencing an issue with the T-Mobile US API, impacting Account Security Services, causing errors—Invalid MSISDN / No Data Found For Provided MSISDN. Our engineering team is actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 2, 03:50 PST
        Investigating - We are experiencing an issue with the T-Mobile US API, impacting Account Security Services, causing errors—Invalid MSISDN / No Data Found For Provided MSISDN. Our engineering team is actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 2, 02:51 PST
        On Call Engineers are Investigating an issue with the Voice product
        Resolved - We have fully investigated the Voice issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
        Feb 2, 11:55 PST
        Investigating - Our monitoring systems have detected a potential issue with the Voice product Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Feb 2, 11:40 PST
        SMS Delivery Delays to Claro in Brazil via Subset of Longcodes
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro in Brazil via Subset of Longcodes. This incident has been resolved.
        Feb 2, 09:27 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro in Brazil via Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 2, 07:27 PST
        Update - We continue to experience SMS delivery delays when sending messages to Claro in Brazil via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 2, 07:03 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Claro in Brazil via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Feb 2, 06:03 PST
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Feb 2, 02:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Feb 1, 22:00 PST
        Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 01 February 2026 at 22:00 PST until 02 February 2026 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
        Jan 29, 21:00 PST
        Feb 1, 2026
        SMS Delivery Failures to Tigo in Bolivia (Plurinational State of) & Cambodia
        Resolved - We are no longer experiencing SMS delivery failures to Tigo in Bolivia (Plurinational State of). This incident has been resolved.
        Feb 1, 23:35 PST
        Monitoring - We are observing recovery in SMS delivery failures to Tigo in Bolivia (Plurinational State of). We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Feb 1, 22:47 PST
        Update - We continue to experience SMS delivery failures to Tigo in Bolivia (Plurinational State of). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Feb 1, 01:32 PST
        Update - We continue to experience SMS delivery failures to Tigo in Bolivia (Plurinational State of). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Jan 31, 09:42 PST
        Update - We continuing to experience SMS delivery failures to Tigo in Bolivia (Plurinational State of). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Jan 31, 01:45 PST
        Update - We continuing to experience SMS delivery failures to Tigo in Bolivia (Plurinational State of). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jan 30, 21:47 PST
        Update - We continuing to experience SMS delivery failures to Tigo in Bolivia (Plurinational State of). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 30, 19:50 PST
        Investigating - We are experiencing SMS delivery failures to Tigo in Bolivia (Plurinational State of). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 30, 18:51 PST
        SMS Delivery Failures to Tele2 Network in Russia
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Tele2 Network in Russia. This incident has been resolved.
        Feb 1, 18:03 PST
        Monitoring - We are observing successful SMS delivery to Tele2 Network in Russia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 1, 17:19 PST
        Update - We continue to experience SMS delivery failures to Tele2 Network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 1, 16:35 PST
        Investigating - We are experiencing SMS delivery failures to Tele2 Network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 1, 15:24 PST
        MMS Delivery Delays From And To Multiple Networks in United States of America Via A Subset Of Twilio Shortcodes
        Resolved - We are no longer experiencing MMS delivery delays when sending messages to and from Multiple Networks in the United States of America. This incident has been resolved.
        Feb 1, 00:39 PST
        Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to and from Multiple Networks in the United States of America. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 31, 22:05 PST
        Update - We continue experiencing MMS delivery delays when sending messages to and from Multiple Networks in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 31, 19:52 PST
        Update - We are continuing to investigate this issue.
        Jan 31, 18:06 PST
        Update - We continue experiencing MMS delivery delays when sending messages to and from Multiple Networks in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 31, 18:00 PST
        Investigating - We are experiencing MMS delivery delays when sending messages to and from Multiple Networks in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 31, 17:00 PST
        Jan 31, 2026
        Zimbabwe SMS Carrier Maintenance - Econet Wireless
        Completed - The scheduled maintenance has been completed.
        Jan 31, 22:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 31, 13:00 PST
        Scheduled - The Econet Wireless network in Zimbabwe is conducting a planned maintenance from 31 January 2026 at 13:00 PST until 31 January 2026 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Econet Wireless Zimbabwe handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jan 30, 23:46 PST
        SMS Delivery Delays To Vala Network in Kosovo
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vala Network in Kosovo. This incident has been resolved.
        Jan 31, 17:12 PST
        Update - We are observing recovery in SMS delivery delays when sending messages to the Vala Network in Kosovo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 31, 15:09 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Vala Network in Kosovo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 Minutes or as soon as more information becomes available.
        Jan 31, 14:39 PST
        Update - We continue experiencing SMS delivery delays to the Vala Network in Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 31, 12:23 PST
        Update - We are continuing to experience SMS delivery delays to Vala Network in Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Jan 30, 20:23 PST
        Update - We are continuing to experience SMS delivery delays to Vala Network in Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jan 30, 12:31 PST
        Update - We are continuing to experience SMS delivery delays to Vala Network in Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 30, 08:31 PST
        Update - We are still experiencing SMS delivery delays to Vala Network in Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 30, 06:34 PST
        Investigating - We are experiencing SMS delivery delays to the Vala network in Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 30, 05:39 PST
        SMS Delivery Delays to Telefonica in Costa Rica
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica in Costa Rica. This incident has been resolved.
        Jan 31, 08:10 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica in Costa Rica. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 31, 06:12 PST
        Update - We continue to experience SMS delivery delays when sending messages to Telefonica in Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 31, 04:20 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica in Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 31, 03:30 PST
        Jan 30, 2026
        United Kingdom Account Security Carrier Partner Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        Jan 30, 22:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 30, 14:00 PST
        Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 30 January 2026 at 14:00 PST until 30 January 2026 at 22:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Jan 23, 15:04 PST
        Russia SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        Jan 30, 20:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 30, 12:01 PST
        Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 30 January 2026 at 12:00 PST until 30 January 2026 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Jan 20, 00:39 PST
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Jan 30, 20:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 30, 12:00 PST
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 30 January 2026 at 12:00 PST until 30 January 2026 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Jan 19, 07:07 PST
        SMS Delivery Delays to Google Voice Network in United States of America via a Subset of Short Codes
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Google Voice in the United States of America via a subset of short codes. This incident has been resolved.
        Jan 30, 19:50 PST
        Update - We are still observing recovery in SMS delivery delays when sending messages to Google Voice in the United States of America via a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 30, 15:58 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Google Voice in the United States of America via a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 30, 13:56 PST
        Update - We are experiencing SMS delivery delays when sending messages to Google Voice in the United States of America via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 30, 12:56 PST
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays when sending from a subset of short codes to Google Voice in the United States of America. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jan 30, 12:49 PST
        Outbound Call Failure To Lycamobile In UK from a Subset Of Twilio Numbers
        Resolved - The issue affecting outbound calls to Lycamobile in UK from a subset of Twilio numbers has been resolved, and the service is functioning normally at this time.
        Jan 30, 15:51 PST
        Monitoring - We have started seeing recovery for outbound calls to Lycamobile in UK from a subset of Twilio numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 30, 13:53 PST
        Update - We are continuing to investigate the issue with outbound calls to Lycamobile in UK from a subset of Twilio numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jan 30, 10:11 PST
        Update - We continue to observe an issue with outbound calls to Lycamobile in UK from a subset of Twilio numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 30, 08:12 PST
        Update - We are observing an issue with outbound calls to Lycamobile in UK from a subset of Twilio numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 30, 07:20 PST
        Investigating - Our monitoring systems have detected a potential issue with Call Failure To Lycamobile In UK from a Subset Of Twilio Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jan 30, 07:11 PST
        SMS Delivery Delays to TIGO Network in Guatemala
        Resolved - We are no longer experiencing SMS Delivery Delays to TIGO Network in Guatemala. This incident has been resolved.
        Jan 30, 11:31 PST
        Update - We continue to observe recovery in SMS Delivery Delays to TIGO Network in Guatemala. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 30, 10:50 PST
        Monitoring - We are observing recovery in SMS Delivery Delays to TIGO Network in Guatemala.. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
        Jan 30, 10:23 PST
        Investigating - We are experiencing SMS Delivery Delays to TIGO Network in Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 30, 09:31 PST
        Delay in Transcription Completion
        Resolved - Conversational Intelligence transcription latencies has been resolved and it is operating normally at this time.
        Jan 30, 09:43 PST
        Update - We are continuing to see recovery in the Conversational Intelligence transcription latencies, and will continue to monitor the issue. We'll provide another update in 2 hours or as soon as more information becomes available.
        Jan 30, 09:15 PST
        Monitoring - We are seeing recovery in the Conversational Intelligence transcription latencies, and will continue to monitor the issue. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Jan 30, 08:46 PST
        Update - We are observing that some customers are experiencing delays in the completion of their transcripts generated by Conversational Intelligence. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 30, 08:03 PST
        Investigating - Our monitoring systems have detected a potential issue with processing voice calls and recordings with conversational intelligence, this may experience delay in results being available. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jan 30, 07:58 PST
        SMS Delivery Delays to Lycamobile Ltd in Netherlands
        Resolved - We are no longer experiencing SMS Delivery Delays to Lycamobile Ltd in Netherlands. This incident has been resolved.
        Jan 30, 08:40 PST
        Update - We keep observing recovery in SMS Delivery Delays to Lycamobile Ltd in Netherlands. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 30, 06:56 PST
        Monitoring - We are observing recovery in SMS Delivery Delays to Lycamobile Ltd in Netherlands. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
        Jan 30, 06:24 PST
        Update - We continue to experience SMS delivery delays when sending messages to Lycamobile Ltd in the Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 30, 02:25 PST
        Update - We continue to experience SMS delivery delays when sending messages to Lycamobile Ltd in the Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 30, 00:25 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Lycamobile Ltd in Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 29, 23:25 PST
        DIP Returns Incorrect MNP Data For Some Numbers in France
        Resolved - Twilio Messaging APIs was degraded between 10/31/2024 and 01/30/2026. During this period of time customers may have experienced SMS and MMS delivery problems to a small subset of ported mobile numbers in France. The issue has now been resolved
        Jan 30, 07:26 PST
        Customers Unable to Proceed Past Address Page in Upgrade Flow
        Resolved - The issue preventing customers from proceeding past the address page in the upgrade flow has been resolved, and the console is now operating normally.
        Jan 30, 06:47 PST
        Monitoring - Customers who were previously unable to proceed past the address page in the upgrade flow are now able to do so. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Jan 30, 06:34 PST
        Update - We are still experiencing an issue where customers are experiencing failures when entering their address during the account upgrade flow. This may prevent some users from successfully completing the upgrade process. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 30, 06:30 PST
        Update - We continue to experience an issue where customers are experiencing failures when entering their address during the account upgrade flow. This may prevent some users from successfully completing the upgrade process. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 30, 04:41 PST
        Investigating - We are experiencing an issue where customers are experiencing failures when entering their business address during the account upgrade flow. This may prevent some users from successfully completing the upgrade process. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 30, 03:41 PST
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Jan 30, 04:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 29, 22:00 PST
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 29 January 2026 at 22:00 PST until 30 January 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Jan 28, 15:08 PST
        Canada Account Security Service Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 30, 03:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 29, 23:00 PST
        Scheduled - Our service partner is conducting an emergency maintenance from 29 January 2026 at 23:00 PST until 30 January 2026 at 03:00 PST. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Bell Canada, Rogers Canada.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jan 29, 11:28 PST
        Jan 29, 2026
        SMS Delivery Delays to NetOne Zimbabwe
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to NetOne Zimbabwe. This incident has been resolved.
        Jan 29, 22:54 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to NetOne Zimbabwe. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 29, 21:05 PST
        Update - We still experiencing SMS delivery delays when sending messages to NetOne Zimbabwe. Our engineers keep working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 29, 17:43 PST
        Update - We continuing experiencing SMS delivery delays when sending messages to NetOne Zimbabwe. Our engineers keep working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 29, 16:06 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to NetOne Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 29, 15:11 PST
        Twilio Flex insights database upgrade - Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 29, 22:30 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 29, 20:30 PST
        Scheduled - We’re conducting a planned maintenance in US1 between 8:30 PM and 10:30 PM Pacific Time on 01/29/2026. During the maintenance window, customers may experience the below issue:
        -Flex Realtime stats APIs may return 5xx errors for up to 5 minutes.
        -Flex Realtime stats APIs might return bloated data `completed` metrics due to database maintenance.
        Jan 22, 05:26 PST
        United Kingdom Account Security Carrier Partner Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        Jan 29, 22:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 29, 21:00 PST
        Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 29 January 2026 at 21:00 PST until 29 January 2026 at 22:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Jan 23, 05:11 PST
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Jan 29, 20:40 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 29, 14:20 PST
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 29 January 2026 at 14:20 PST until 29 January 2026 at 20:40 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
        Jan 27, 01:20 PST
        SMS Delivery Delays From Mexico Network Subscribers to Subset of Twilio Short Codes
        Resolved - We are no longer experiencing SMS Delivery Delays From Mexico Network Subscribers to Subset of Twilio Short Codes. This incident has been resolved.
        Jan 29, 18:43 PST
        Monitoring - We are observing recovery in SMS Delivery Delays From Mexico Network Subscribers to Subset of Twilio Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 29, 16:54 PST
        Investigating - We are experiencing SMS Delivery Delays From Mexico Network Subscribers to Subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 29, 15:57 PST
        Emergency Number Provisioning Failing Intermittently Due to Configuration Lookup Returning No Results
        Resolved - Emergency Number Provisioning is now operating normally.
        Jan 29, 16:34 PST
        Monitoring - Emergency Number Provisioning is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Jan 29, 16:10 PST
        Update - We continue investigating an intermittent issue: when the customer attempts to register an emergency address to a phone number, the registration fails and the number remains in an unregistered status. The customer may also see 'Could not add Emergency Address Please try again later ' error. We will provide another update in 16 hours or as soon as more information becomes available.
        Jan 29, 00:57 PST
        Update - We continue investigating an intermittent issue:when the customer attempts to register an emergency address to a phone number the registration fails and the number remains in an unregistered status. Customer may also see Could not add Emergency Address Please try again later error. We will provide another update in 8 hours or as soon as more information becomes available.
        Jan 28, 16:57 PST
        Update - We continue investigating an intermittent issue when the customer attempts to register an emergency address to a phone number the registration fails and the number remains in an unregistered status. Customer may also see Could not add Emergency Address Please try again later error. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 28, 12:59 PST
        Update - We continue investigating an intermittent issue when the customer attempts to register an emergency address to a phone number the registration fails and the number remains in an unregistered status. Customer may also see Could not add Emergency Address Please try again later error. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 28, 10:59 PST
        Update - Intermittent issue when the customer attempts to register an emergency address to a phone number the registration fails and the number remains in an unregistered status. Customer may also see Could not add Emergency Address Please try again later error. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 28, 10:01 PST
        Investigating - Our monitoring systems have detected a potential issue with emergency number provisioning. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jan 28, 09:50 PST
        Multiple Destination SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 29, 14:30 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 29, 12:30 PST
        Scheduled - Our SMS carrier partner in India, Sri Lanka and Venezuela is conducting a planned maintenance from 29 January 2026 at 12:30 PST until 29 January 2026 at 14:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to India, Sri Lanka and Venezuela handsets.
        Jan 14, 22:37 PST
        Increased Delays in Transcription Completion
        Resolved - Transcription delays has been resolved and are operating normally at this time.
        Jan 29, 14:29 PST
        Monitoring - Transcription completion are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Jan 29, 13:58 PST
        Update - We are investigating delays in Transcription Completion. We expect to provide another update in 1 Hour or as soon as more information becomes available
        Jan 29, 13:40 PST
        Update - We are investigating delays in Transcription Completion. We expect to provide another update in 1 Hour or as soon as more information becomes available
        Jan 29, 13:38 PST
        Investigating - We are investigating delays in Transcription Completion. We expect to provide another update in 1 Hour or as soon as more information becomes available
        Jan 29, 13:21 PST
        MMS Delivery Delays To T-Mobile Network In United States of America Via A Subset Of Twilio Numbers
        Resolved - We are no longer experiencing MMS Delivery Delays To T-Mobile Network In United States of America Via A Subset Of Twilio Numbers. This incident has been resolved.
        Jan 29, 11:03 PST
        Update - We are actively monitoring the MMS Delivery Delays To T-Mobile Network In United States of America Via A Subset Of Twilio Numbers to ensure a complete recovery. We will provide another update within 2 hours or as soon as more information becomes available.
        Jan 29, 09:08 PST
        Monitoring - We are observing recovery in MMS Delivery Delays To T-Mobile Network In United States of America Via A Subset Of Twilio Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
        Jan 29, 08:39 PST
        Update - We are still experiencing MMS Delivery Delays To T-Mobile Network In United States of America Via A Subset Of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 29, 06:43 PST
        Investigating - We are experiencing MMS Delivery Delays To T-Mobile Network In United States of America Via A Subset Of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 29, 05:44 PST
        SMS Delivery Delays To Hot Mobile network in Israel
        Resolved - We are no longer experiencing SMS delivery delays to the Hot Mobile network in Israel. This incident has been resolved.
        Jan 29, 10:54 PST
        Update - We are actively monitoring the SMS delivery delays to the Hot Mobile network in Israel to ensure a complete recovery. We will provide another update within 2 hours or as soon as more information becomes available.
        Jan 29, 08:58 PST
        Monitoring - We are observing recovery in SMS delivery delays to the Hot Mobile network in Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
        Jan 29, 08:34 PST
        Update - We are still experiencing SMS delivery delays to the Hot Mobile network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 29, 06:38 PST
        Investigating - We are experiencing SMS delivery delays to the Hot Mobile network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 29, 05:48 PST
        Jan 28, 2026
        Jan 27, 2026

        No incidents reported.

        Jan 26, 2026

        No incidents reported.

        Jan 25, 2026

        No incidents reported.

        Jan 24, 2026

        No incidents reported.

        Jan 23, 2026

        No incidents reported.

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