Report an Incident
Twilio Status Page
Check here for updates about Twilio’s service availability and the status of telecom carriers globally.
Subscribe to get real-time updates via email, RSS, Slack, and more.
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
MAINTENANCE UPDATE NOTIFICATIONS
UPCOMING CARRIER MAINTENANCE
External carriers notify us when they are conducting maintenance.
Subscribe for updates so you’ll know ahead of time about their potential service disruptions.
SYSTEM METRICS
Stay up to date on the speed at which you connect.
Know more, so you can do more.
All Systems Operational
PROGRAMMABLE MESSAGING Operational
MMS Operational
SMS Operational
SMPP Operational
Channels Operational
Notify Operational
Conversations Operational
PROGRAMMABLE VOICE Operational
PSTN Operational
SIP Interface Operational
Client Web Operational
Client Mobile ? Operational
Conference ? Operational
Recording ? Operational
Queue ? Operational
Text-to-Speech ? Operational
Recording Transcriptions Operational
TwiML Operational
Voice Insights Operational
Speech Recognition Operational
AUTHY Operational
Authy 2FA Operational
Verify Operational
Authy App Operational
Lookup ? Operational
AUTOPILOT Operational
ELASTIC SIP TRUNKING ? Operational
FLEX Operational
TaskRouter ? Operational
Flex Application Platform Operational
Flex WFO Operational
INTERCONNECT Operational
PHONE NUMBERS ? Operational
PROGRAMMABLE CHAT Operational
PROGRAMMABLE FAX Operational
PROGRAMMABLE VIDEO Operational
Peer-to-Peer Rooms Operational
Network Traversal Service ? Operational
Group Rooms Operational
PROGRAMMABLE WIRELESS Operational
PROXY Operational
SERVERLESS Operational
Studio Operational
Functions Operational
Assets Operational
TwiML Bins Operational
Sync Operational
TWILIO PLATFORM Operational
Billing Operational
Debugger & Alerts Operational
Console Operational
REST API ? Operational
Customer Support Center ? Operational
Other Operational
CARRIER NETWORK Operational
SMS Long Code, North America Operational
MMS Long Code, North America Operational
SMS Short Code, North America Operational
MMS Short Code, North America Operational
SMS Toll-Free, North America Operational
SMS, Latin America Operational
SMS, APAC Operational
SMS, Europe Operational
SMS, Middle East & Africa Operational
SMS Delivery Notifications & Status Callbacks Operational
Voice, North America Operational
Voice, Latin America Operational
Voice, APAC Operational
Voice, Europe Operational
Voice, Middle East & Africa Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
API Uptime
Fetching
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Jan 24, 2020

No incidents reported today.

Jan 23, 2020
US Toll-Free SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jan 23, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 21:00 PST
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 23 January 2020 at 21:00 PST until 23 January 2020 at 23:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets when sending to or from US Toll-Free numbers.
Jan 22, 16:47 PST
SMS non-delivery to Glo Mobile in Nigeria
Resolved - SMS delivery is back to normal. The issue is resolved.
Jan 23, 10:08 PST
Investigating - We are experiencing issues delivering SMS to Glo Mobile network in Nigeria, Our engineers are working with the underlined carrier to fix the issue as soon as possible. We will provide more information as they are received.
Jan 23, 09:01 PST
SMS delays to and from US toll free numbers
Resolved - We are no longer experiencing SMS delivery delays. This has been resolved.
Jan 23, 09:48 PST
Investigating - We are experiencing delivery delays for sending and receiving SMS from toll free numbers in the US. We are working with our carrier partner to resolve this issue and will provide further updates as they become available.
Jan 23, 09:24 PST
SMS delivery delays to Vivo network in Brazil.
Resolved - The issue was resolved and the SMS delivery is back to normal.
Jan 23, 07:34 PST
Monitoring - We are observing recovery for SMS sent to Vivo network in Brazil. Our engineers are monitoring the status and we will provide confirmation of the fix through the next hour.
Jan 23, 06:57 PST
Update - We are continuing to work with our Carrier Partner to resolve. We will update when we have new information to provide.
Jan 22, 21:13 PST
Investigating - We are observing delivery degradation for SMS sent towards Vivo network in Brazil. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Jan 22, 19:41 PST
T-Mobile US SMS Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Jan 23, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 00:01 PST
Scheduled - The T-Mobile network in the US is conducting a planned maintenance from 23 January 2020 at 00:00 PST until 23 January 2020 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets via US shortcodes.
Jan 22, 19:53 PST
Sprint US SMS Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Jan 23, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 23:00 PST
Scheduled - The Sprint network in the US is conducting a planned maintenance from 22 January 2020 at 23:00 PST until 23 January 2020 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Sprint US handsets via subset of US short codes.
Jan 22, 16:40 PST
US Cellular SMS Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Jan 23, 02:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 23:00 PST
Scheduled - The US Cellular network in the US is conducting a planned maintenance from 22 January 2020 at 23:00 PST until 23 January 2020 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular handsets via US short codes.
Jan 22, 16:45 PST
SMS Delivery Degradation Towards Movistar in Venezuela
Resolved - The issue was solved and the service is stable now.
Jan 23, 01:35 PST
Monitoring - We are observing recovery for SMS delivery towards Movistar in Venezuela. Our engineers are monitoring the status and we will provide more information confirming the fix in the next hour.
Jan 23, 01:16 PST
Investigating - We are observing delivery degradation for SMS towards Movistar network in Venezuela. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Jan 22, 21:54 PST
Jan 22, 2020
On Call Engineers are Investigating
Resolved - All systems are operational.
Jan 22, 15:44 PST
Investigating - Our monitoring systems have detected a potential issue with viewing or managing payment methods in console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 22, 15:01 PST
Some Requests To Initiate Outbound Calls via API Are Failing
Resolved - This incident has been resolved.
Jan 22, 00:29 PST
Identified - Our engineers have identified the cause of the issue and applied a fix to solve the Programmable Voice API issue. We are observing recovery and will continue to monitor. We will provide additional information as quickly as possible.
Jan 22, 00:14 PST
Update - We are experiencing 500 errors when initiating outbound calls via the Programmable Voice API. Our engineering team is actively investigating. We will update as soon as we have more information.
Jan 21, 23:42 PST
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 21, 23:28 PST
Jan 21, 2020
Tele2 Russia - SMS Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Jan 21, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 13:00 PST
Scheduled - Tele2 network in Russia will be conducting emergency maintenance on their SMS platform from 21 January 2020 at 13:00 until 17:00 PST. During this maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
Jan 14, 16:47 PST
SMS Not delivered to Banglalink Digital network in Bangladesh.
Resolved - The issue was resolved and messages are delivered normally now to Banglalink Digital network in Bangladesh.
Jan 21, 07:41 PST
Investigating - We are experiencing SMS non-delivery to Banglalink Digital network in Bangladesh. Our engineers are working with the underlined carrier to fix this issue. We will provide more information in the next hour.
Jan 21, 06:49 PST
SMS delivery delays to Bouygues network in France.
Resolved - The issue is resolved now, and the service is back to normal for messages sent to Bouygues network in France
Jan 21, 05:46 PST
Monitoring - We are observing recovery for messages sent to Bouygues network in France. We will keep monitoring the status and provide further updates in the next hour.
Jan 21, 03:52 PST
Investigating - We are experiencing SMS non-delivery to Bouygues network in France. Our engineers are working with the underlined carrier to fix this issue. We will provide more information in the next hour.
Jan 21, 03:39 PST
SMS delivery delays to and from the O2 network in Germany
Resolved - The issue is solved now and the messages flow is back to normal on O2 Germany.
Jan 21, 03:02 PST
Monitoring - We are observing recovery for messages sent and received for O2 network in Germany. We will keep monitoring the status and provide further updates in the next hour.
Jan 21, 02:44 PST
Investigating - We are experiencing SMS non-delivery of both sent and received messages for the O2 network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Jan 21, 00:05 PST
Jan 20, 2020
Megafon Russia - SMS Carrier Maintenance - 20 January 2020 12:00 - 16:00 PST
Completed - The scheduled maintenance has been completed.
Jan 20, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 12:01 PST
Scheduled - Megafon network in Russia will be conducting maintenance on their SMS platform on 20 January 2020 12:00 - 16:00 PST. During this maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handset.
Jan 17, 07:31 PST
SMS delivery delays to and from toll free numbers and all US networks
Resolved - We are no longer experiencing US toll free number SMS delivery issues. This incident has been resolved.
Jan 20, 13:09 PST
Monitoring - Our carrier partner has deployed a fix and we are monitoring to confirm there are no ongoing issues. At this time, messages may experience some delays as queues are clearing.
Jan 20, 12:40 PST
Identified - Our carrier partner has identified an issue causing SMS latency. These delays affect both inbound and outbound SMS delivery and delivery statuses. A fix is being implemented. We will provide an update as soon as we have more information.
Jan 20, 12:32 PST
Investigating - We are experiencing SMS non-delivery of both sent and received messages between US toll free numbers and US carrier networks. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Jan 20, 11:33 PST
SMS delivery degradation towards Indosat, Indonesia
Resolved - The incident was resolved and the SMS are delivered to Indosat normally now.
Jan 20, 05:51 PST
Monitoring - We are observing recovery for SMS delivery toward Indosat Mobile. We will keep monitoring the service and provide more updates as soon as the solution is confirmed.
Jan 20, 04:41 PST
Investigating - We are observing further failures for the SMS delivery towards Indosat Mobile. Our engineers are working with the underlined carrier to solve the issue as soon as possible, We will post more updates in the next hour.
Jan 20, 03:01 PST
Monitoring - We are observing recovery in SMS delivery towards Indosat Mobile. Our team is continuously monitoring the service and will provide an update as soon as we have more information
Jan 20, 00:33 PST
Investigating - We are observing delivery degradation for SMS sent towards the Indosat mobile network in Indonesia. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Jan 19, 20:57 PST
Jan 19, 2020
SMS delivery delays and non-deliveries to Multiple MTN Networks across African countries
Resolved - This incident has been resolved.
Jan 19, 17:59 PST
Monitoring - We are observing recovery in message delivery delays and non-deliveries towards the MTN network. Our team is continuously monitoring the service and will provide an update as soon as we have more information
Jan 19, 17:04 PST
Investigating - We are observing message delivery delays and non-deliveries towards the MTN network in African countries. At the moment this issue is affecting the following countries: Nigeria, Ghana, Rwanda, Cameroon, Benin, Uganda and Sudan. MTN have identified the issue and are working towards restoring service as soon as possible. We will provide an update as soon as we have additional information or updates.
Jan 19, 14:24 PST
SMS delivery delays and non-deliveries to Multiple MTN Networks across African countries
Resolved - All systems are operational
Jan 19, 12:20 PST
Identified - We have been observing message delivery delays and non-deliveries towards the MTN network in African countries.
At the moment this issue is affecting the following countries: Nigeria,
Ghana, Rwanda, Cameroon, Benin, Uganda and Sudan. MTN have identified the issue and are working towards restoring service as soon as possible.
We will provide an update as soon as we have additional information or updates.
Jan 19, 06:20 PST
Update - We continue to work with our carrier partner to resolve the issue. We will provide an update as soon as additional information is available.
Jan 18, 23:11 PST
Update - We continue to work with our carrier partner to resolve the issue. We will provide an update as soon as additional information is available.
Jan 18, 09:37 PST
Update - We continue to work with our carrier partner to resolve the issue. We will provide an update as soon as additional information is available.
Jan 18, 00:59 PST
Update - We continue to work with our carrier partner to resolve the issue. We will provide an update as soon as additional information is available.
Jan 17, 17:06 PST
Update - Message delivery to multiple MTN networks, now including Zambia, is still delayed. We continue to work with our carrier partner to resolve the issue and will provide an update as soon as additional information is available.
Jan 17, 08:19 PST
Update - Message delivery to multiple MTN networks, now including Sudan, is still delayed. We continue to work with our carrier partner to resolve the issue and will provide an update as soon as additional information is available.
Jan 17, 04:48 PST
Update - Message delivery to the MTN network is still delayed. We continue to work with our carrier partner to resolve the issue and will provide an update as soon as additional information is available.
Jan 16, 21:51 PST
Update - We continue to work with our carrier partner to resolve the issue. We will provide an update as soon as additional information is available.
Jan 16, 17:13 PST
Update - We continue to work with our carrier partner to resolve the issue. We will provide an update as soon as additional information is available.
Jan 16, 12:31 PST
Update - This issue is now affecting the MTN Network in Nigeria, Ghana, Rwanada, Cameroon and Benin. Our engineers continue to work with our carrier partner to resolve the issue. We will provide an update as soon as we have further information.
Jan 16, 08:10 PST
Investigating - We are observing message delivery delays towards the MTN network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Jan 16, 06:29 PST
Jan 17, 2020
Inbound Call Failures to Phone Numbers in Sweden
Resolved - This incident has been resolved
Jan 17, 02:05 PST
Investigating - Our monitoring systems have identified that calls to some Twilio phone numbers in Sweden are failing. Our engineers are working with our carrier partner to resolve this issue. We will provide more information as soon as it becomes available.
Jan 17, 01:14 PST
Jan 16, 2020
Toll-Free SMS Delivery Delays in the US
Resolved - All systems are operational
Jan 16, 11:51 PST
Monitoring - We are observing recovery in Toll-Free SMS delivery. Our team is continuously monitoring the service and will provide an update as soon as we have more information.
Jan 16, 11:31 PST
Update - We are experiencing SMS delivery delays of Toll-Free SMS sent in the US. We are working with our carrier partners to resolve the issue. We will provide an update as soon as we have more information.
Jan 16, 11:16 PST
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 16, 10:37 PST
AT&T US SMS Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Jan 16, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 18:02 PST
Scheduled - The AT&T network in the US is conducting a planned maintenance from 15 January 2020 at 18:00 PST - 16 January 2020 04:00 PST. During the maintenance window, there could be intermittent delays delivering US shortcodes, US longcodes and US Toll-Free messages to and from AT&T US handsets.
Jan 14, 16:28 PST
Jan 15, 2020
SMS Delivery Delays to Networks in Australia
Resolved - This incident has been resolved.
Jan 15, 20:49 PST
Monitoring - We are no longer experiencing SMS delivery delays to networks in Australia. We will continue to monitor and provide an update as soon as additional information is available.
Jan 15, 20:27 PST
Investigating - We are observing SMS delivery delays to networks in Australia. Outgoing messages might be affected. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Jan 15, 19:47 PST
Flex Users unable to receive Voice calls
Resolved - All systems are operational
Jan 15, 17:46 PST
Identified - We have identified the root cause of the Flex client registration issue, where some customers cannot receive voice calls in the Flex Platform. This impacted a subset of agents for a small number of customers. Engineers are currently applying a fix.
Jan 15, 16:44 PST
Update - Twilio continues to investigate a Flex client registration issue, where some customers cannot receive inbound calls in the Flex Platform. We believe it's a subset of clients for a small number of customers. Engineers are working on a identifying a solution now.
Jan 15, 15:39 PST
Update - Twilio is having issues with client registration, where some customers cannot receive Voice calls in the Flex Platform. Engineers are working on a identifying a solution now.
Jan 15, 14:24 PST
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 15, 14:17 PST
Failure to create Tasks in TaskRouter
Resolved - All systems are operational
Jan 15, 16:20 PST
Update - In certain scenarios, a task may fail to be created when the TaskChannel does not exist. The team is currently investigating.
Jan 15, 15:26 PST
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 15, 15:23 PST
Conference rejecting participants requests to join
Resolved - All systems are operational
Jan 15, 12:14 PST
Update - This incident has been resolved.
Jan 15, 12:14 PST
Update - We are seeing elevated errors with Conference. Engineers are working on a solution and we will update customers as soon as the cause has been determined.
Jan 15, 11:23 PST
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 15, 11:18 PST
Change to BundleSID parameter in Phone Number Provisioning API
Completed - The scheduled maintenance has been completed.
Jan 15, 09:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 06:00 PST
Scheduled - On January 15 from 6:00 AM to 9:00 AM PT, the BundleSID parameter in the Phone Number Provisioning API will temporarily change from optional to mandatory. During this time window, API calls to provision phone numbers without a valid BundleSID will fail for any phone number types that require regulatory information (generally those outside of the US and Canada). The parameter will permanently change to become mandatory on February 12, 2020.

To be removed from this brownout, fill out https://twil.io/missing-bundle-brownout
For more information on this API change, see our blog post: https://www.twilio.com/blog/incomingphonenumbers-api-change-documentation
Jan 14, 15:46 PST
Customers Redirected When Accessing Support
Resolved - This incident has been resolved.
Jan 15, 06:11 PST
Investigating - We are currently experiencing an issue in which some customers are being redirected when trying to access https://support.twilio.com/hc/en-us/requests. Customers should still be able to contact Support by emailing help@twilio.com directly, or via console at https://www.twilio.com/console/support
Jan 15, 04:53 PST
AT&T US SMS Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Jan 15, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 18:01 PST
Scheduled - The AT&T network in the US is conducting a planned maintenance from 14 January 2020 at 18:00 PST - 15 January 2020 04:00 PST. During the maintenance window, there could be intermittent delays delivering US shortcodes, US longcodes and US Toll-Free messages to and from AT&T US handsets.
Jan 14, 16:44 PST
Jan 13, 2020
Toll-Free SMS Delivery Delays towards AT&T in the US
Resolved - This incident has been resolved.
Jan 13, 21:10 PST
Update - We continue to work with our carrier partner to resolve the issue. We will provide an update as soon as additional information is available.
Jan 13, 09:35 PST
Update - We continue to work with our carrier partner to resolve the issue. We will provide an update as soon as additional information is available.
Jan 12, 15:00 PST
Update - We continue to work with our carrier partner to resolve the issue. We will provide an update as soon as additional information is available.
Jan 11, 12:44 PST
Update - We continue to work with our carrier partner to resolve the issue. We will provide an update as soon as additional information is available.
Jan 11, 07:22 PST
Update - We continue to work with our carrier partner to resolve the issue. We will provide an update in 8 hours or as soon as additional information is available.
Jan 10, 23:30 PST
Update - We continue to work with our carrier partner to resolve the issue. We will provide an update in 4 hours or as soon as additional information is available
Jan 10, 19:19 PST
Update - We continue to work with our carrier partner to resolve the issue. We will provide an update as soon as we have more information.
Jan 10, 17:06 PST
Investigating - We are experiencing SMS delivery delays for a subset of Toll-Free SMS sent towards AT&T in the US. We are working with our carrier partners to resolve the issue. We will provide an update as soon as we have more information.
Jan 10, 15:21 PST
Outbound Conference and Flex calls are degraded
Resolved - This incident has been resolved.
Jan 13, 20:06 PST
Identified - The issue has been identified and our engineers are actively working to resolve.
Jan 13, 18:58 PST
Investigating - We are seeing elevated errors with Conference and Flex products. Engineers are working on a solution and we will update customers as soon as the cause has been determined.
Jan 13, 17:54 PST
T-Mobile US SMS Carrier Maintenance - January 13, 00:00 - 03:00 PT
Completed - The scheduled maintenance has been completed.
Jan 13, 03:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 00:00 PST
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from January 13th, 2020 at 00:00 PST until January 13th, 2020 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets via US short codes and US toll-free numbers.
Jan 9, 16:53 PST
Jan 12, 2020
Sprint US SMS Carrier Maintenance - January 11, 17:00 PT - January 12, 20:00 PT
Completed - The scheduled maintenance has been completed.
Jan 12, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 16:45 PST
Scheduled - The Sprint network in the United States is conducting a planned maintenance from January 11, 2020 at 17:00 PST until January 12, 2020 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Sprint US handsets via a subset of US short codes.
Jan 12, 16:37 PST
Long Code SMS Delivery Delays to and from Networks in the United States and Canada
Resolved - We are no longer experiencing long code SMS delivery delays to and from networks in the United States and Canada. This incident has been resolved.
Jan 12, 09:33 PST
Monitoring - We are observing recovery in delivery, but users may experience some minor delays. We will continue to monitor and provide an update as soon as additional information is available
Jan 11, 22:33 PST
Update - We continue to work with our carrier partner to resolve the issue. We will provide an update as soon as additional information is available.
Jan 11, 21:09 PST
Update - We are observing long code SMS delivery delays to and from networks in the United States and Canada. Both incoming and outgoing messages are affected. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Jan 11, 17:23 PST
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 11, 17:11 PST
Sprint US SMS Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Jan 12, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 17:00 PST
Scheduled - The Sprint network in the US is conducting a planned maintenance from 11 January 2020 at 17:00 PST until 12 January 2020 at 08:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Sprint US handsets via subset of US shortcodes.
Dec 27, 17:30 PST
Jan 11, 2020
Delivery Receipt Delays for SMS from a Subset of US Short Codes towards US Cellular in the USA
Resolved - We are no longer experiencing delivery receipt delays for short code messages sent towards US Cellular network in the USA. This incident has been resolved.
Jan 11, 11:26 PST
Monitoring - We are seeing signs of recovery on delivery receipts for the short code messages towards US Cellular. We will continue to monitor and provide another update shortly.
Jan 11, 10:41 PST
Investigating - We are experiencing delays in receiving delivery receipts for a subset of short code messages sent towards US Cellular network in the USA. Actual delivery of messages is unaffected. We are working with our carrier partners to resolve this issue. We will provide further updates, as they become available.
Jan 11, 10:00 PST
Inbound Voice Issues for Singapore Numbers
Resolved - We are no longer experiencing intermittent inbound voice issues for Singapore phone numbers. This incident has been resolved.
Jan 11, 08:49 PST
Investigating - We are currently experiencing intermittent inbound voice issues for Singapore phone numbers. Our engineers are working with our carrier partner to resolve this issue. We will provide more information as soon as it becomes available.
Jan 11, 04:09 PST
Jan 10, 2020
Debugger Alert Triggers are not Firing
Resolved - This incident has been resolved. Debugger Alert Triggers are now firing normally.
Jan 10, 16:09 PST
Monitoring - A fix has been implemented and we are monitoring the results. We will provide another update shortly.
Jan 10, 15:59 PST
Investigating - We are experiencing an issue in which customer Alert Triggers are currently not firing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 10, 15:31 PST
Subset of Phone Numbers Unavailable for Purchase
Resolved - This incident has been resolved and the purchase of phone numbers is operating normally at this time.
Jan 10, 14:45 PST
Identified - Our engineering team has identified the root cause and they are actively fixing the issue. We will provide an update shortly.
Jan 10, 12:14 PST
Update - A subset of phone numbers are currently unavailable for purchase via Console or API. When a user tries to purchase an impacted number, an error is returned. This primarily affects the following countries: United States, Canada, United Kingdom, Australia, and France. Our engineering team is engaged and working towards a resolution. We will post an additional update as soon as possible.
Jan 10, 10:52 PST
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 10, 09:34 PST
T-Mobile US SMS Carrier Maintenance - January 9, 21:00 - January 10, 03:00 PT
Completed - The scheduled maintenance has been completed.
Jan 10, 03:00 PST
Update - Scheduled maintenance is currently in progress. We are informed by the carrier that US shortcode could be impacted as well.
Jan 9, 23:37 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 21:01 PST
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from January 9th, 2020 at 21:00 PST until January 10th, 2020 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets via United States toll-free numbers.
Jan 9, 17:00 PST
SMS delivery degradation to and from Vodafone (505-003), Australia
Resolved - We are no longer experiencing SMS delivery degradation to and from Vodafone in Australia. This incident has been resolved.
Jan 10, 01:45 PST
Investigating - We are observing SMS delivery degradation to and from Vodafone in Australia. Outgoing message delivery receipts have been delayed; incoming messages from Vodafone to Twilio have also been delayed. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Jan 9, 23:14 PST
← Incident History Powered by Statuspage