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Voice Call Audio Quality Degradation from Network Subscribers to Twilio Colombia Landline Numbers

Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 09, 2026 - 20:23 PDT

Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 07, 2026 - 04:19 PDT

Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 06, 2026 - 20:17 PDT

Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 06, 2026 - 16:17 PDT

Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 06, 2026 - 14:14 PDT

Identified - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 06, 2026 - 13:12 PDT

Investigating - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 06, 2026 - 13:09 PDT

Uptime over the past 90 days. View historical uptime.

PROGRAMMABLE MESSAGING Operational

90 days ago

100.0 % uptime

Today

MMS Operational

SMS Operational

SMPP Operational

WhatsApp Messaging Operational

Notify Operational

Conversations Operational

Messaging Insights Operational

Messaging Services Operational

Content API Operational

Toll-free verification Operational

90 days ago

100.0 % uptime

Today

RCS Messaging Operational

90 days ago

100.0 % uptime

Today

Programmable Messaging API Operational

90 days ago

100.0 % uptime

Today

Intelligent Alerts Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE US1 Operational

90 days ago

99.99 % uptime

Today

PSTN US1 Operational

SIP Interface US1 Operational

Client Web US1 Operational

Client Mobile US1 Operational

Conference US1 Operational

Recording US1 Operational

Queue US1 Operational

Text-to-Speech US1 Operational

Recording Transcriptions US1 Operational

TwiML US1 Operational

Voice Insights US1 Operational

Speech Recognition (Gather Speech) US1 Operational

Realtime Transcriptions US1 Operational

90 days ago

100.0 % uptime

Today

Pay US1 Operational

Media Streams US1 Operational

Dialogflow US1 Operational

ConversationRelay US1 Operational

90 days ago

99.97 % uptime

Today

Voice REST API US1 Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE AU1 Operational

90 days ago

100.0 % uptime

Today

PSTN AU1 Operational

SIP Interface AU1 Operational

Client Web AU1 Operational

Client Mobile AU1 Operational

Conference AU1 Operational

Recording AU1 Operational

Queue AU1 Operational

Text-to-Speech AU1 Operational

Recording Transcriptions AU1 Operational

TwiML AU1 Operational

Voice Insights AU1 Operational

Speech Recognition (Gather Speech) AU1 Operational

Realtime Transcriptions AU1 Operational

90 days ago

100.0 % uptime

Today

Pay AU1 Operational

Media Streams AU1 Operational

ConversationRelay AU1 Operational

Voice REST API AU1 Operational

PROGRAMMABLE VOICE IE1 Operational

90 days ago

100.0 % uptime

Today

PSTN IE1 Operational

SIP Interface IE1 Operational

Client Web IE1 Operational

Client Mobile IE1 Operational

Conference IE1 Operational

Recording IE1 Operational

Queue IE1 Operational

Text-to-Speech IE1 Operational

Recording Transcriptions IE1 Operational

TwiML IE1 Operational

Voice Insights IE1 Operational

Speech Recognition (Gather Speech) IE1 Operational

Realtime Transcriptions IE1 Operational

90 days ago

100.0 % uptime

Today

Pay IE1 Operational

Media Streams IE1 Operational

ConversationRelay IE1 Operational

Voice REST API IE1 Operational

ACCOUNT SECURITY Operational

Authy 2FA Operational

Verify Operational

Authy App Operational

Lookup Operational

ELASTIC SIP TRUNKING US1 Operational

Origination US1 Operational

Termination US1 Operational

ELASTIC SIP TRUNKING AU1 Operational

Origination AU1 Operational

Termination AU1 Operational

ELASTIC SIP TRUNKING IE1 Operational

Origination IE1 Operational

Termination IE1 Operational

TaskRouter Operational

FLEX Operational

Flex Agent Copilot Operational

Flex Agent Desktop Operational

Flex Application Platform Operational

Flex Insights Operational

Flex Queue Stats Operational

Flex Teams View Operational

Flex Admin Console Operational

Flex Routing Operational

Flex Conversations Operational

Flex Programmable Chat Operational

Flex Programmable Voice Operational

Proxy Operational

Flex Plugins Operational

Flex Billing Operational

CONVERSATIONS Operational

Conversation Orchestrator Operational

Conversation Intelligence Operational

Conversation Intelligence (classic) Operational

Conversation Memory Operational

Enterprise Knowledge Operational

TWILIO EMAIL Operational

90 days ago

100.0 % uptime

Today

Mailsend: Comms API Operational

Logs Operational

Dedicated IP Address Operational

90 days ago

100.0 % uptime

Today

INTERCONNECT Under Maintenance

PHONE NUMBERS Operational

PROGRAMMABLE CHAT Operational

PROGRAMMABLE VIDEO Operational

90 days ago

100.0 % uptime

Today

Group Rooms Operational

Peer-to-Peer Rooms Operational

Recordings Operational

Compositions Operational

Network Traversal Service Operational

Go Rooms Operational

Video Insights Operational

Realtime Transcriptions Operational

90 days ago

100.0 % uptime

Today

PROXY Operational

SERVERLESS Operational

Studio Operational

Functions Operational

Assets Operational

TwiML Bins Operational

Sync Operational

DEVELOPER TOOLS Degraded Performance

Console Operational

Event Streams Operational

Debugger & Alarms Operational

Documentation Operational

REST API Operational

Bulk Export Degraded Performance

TWILIO PLATFORM Operational

Billing Operational

Customer Support Center Operational

Other Operational

Account Insights Operational

Trust Hub Operational

Organization Operational

CARRIER NETWORK Degraded Performance

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Short Code, North America Operational

MMS Short Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

Voice, North America Operational

Voice, Latin America Degraded Performance

SMS, Latin America Operational

Voice, APAC Operational

SMS, APAC Operational

MMS, APAC Operational

Voice, Europe Degraded Performance

SMS, Europe Operational

Voice, Middle East & Africa Degraded Performance

SMS, Middle East & Africa Operational

Verify Silent Network Auth Operational

Lookup Identity Match Operational

Lookup Line Type Intelligence [Legacy API] Operational

Lookup Line Type Intelligence [Twilio API] Operational

Lookup SIM Swap Operational

Legacy Identity MatchAndAttributes Operational

FRONTLINE Operational

Sender ID Operational

90 days ago

100.0 % uptime

Today

ZIPWHIP MESSAGING Operational

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

ZIPWHIP TOOLS Operational

Zipwhip Provisioner Dashboard and API Operational

Zipwhip Support Ticketing Operational

Toll-Free Verification Portal Operational

SendGrid Mail Sending Operational

API v3 Operational

SMTP Operational

API v2 Operational

SendGrid Marketing Campaigns Operational

SendGrid Webhooks Operational

Event Webhooks Operational

Parse API Operational

SendGrid API Operational

SendGrid Website Operational

SendGrid Statistics Operational

SendGrid Email Activity Operational

SendGrid Partners Operational

SendGrid Billing Operational

SendGrid Legacy Marketing Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Japan SMS Carrier Maintenance - NTT docomo Aug `10`, `2026` `03:00`-`04:00` PDT

The NTT docomo network in Japan is conducting a planned maintenance from 10 August 2026 at 03:00 PDT until 10 August 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from NTT docomo Japan handsets.

Posted on Aug 05, 2026 - 20:17 PDT

Russia SMS Carrier Maintenance - MegaFon Aug `10`, `2026` `13:00`-`17:00` PDT

The MegaFon network in Russia is conducting a planned maintenance from 10 August 2026 at 13:00 PDT until 10 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

Posted on Aug 07, 2026 - 16:05 PDT

Russia SMS Carrier Maintenance - Tele2 Aug `10`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 10 August 2026 at 13:00 PDT until 10 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Posted on Jul 31, 2026 - 08:37 PDT

Bangladesh SMS Carrier Maintenance - Banglalink Aug `11`, `2026` `11:00`-`15:00` PDT

The Banglalink network in Bangladesh is conducting a planned maintenance from 11 August 2026 at 11:00 PDT until 11 August 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Banglalink Bangladesh handsets.

Posted on Aug 09, 2026 - 23:11 PDT

Russia SMS Carrier Maintenance - UralTel/U-Tel/Ermak RMS, Win Mobile, Volna mobile and Personnal Communicational Aug `11`, `2026` `13:00`-`15:00` PDT

The UralTel/U-Tel/Ermak RMS, Win Mobile, Volna mobile and Personnal Communicational networks in Russia are conducting a planned maintenance from 11 August 2026 at 13:00 PDT until 11 August 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to UralTel/U-Tel/Ermak RMS, Win Mobile, Volna mobile and Personnal Communicational Russia handsets.

Posted on Aug 06, 2026 - 03:45 PDT

Russia SMS Carrier Maintenance - MegaFon Aug `11`, `2026` `13:00`-`17:00` PDT

The MegaFon network in Russia is conducting a planned maintenance from 11 August 2026 at 13:00 PDT until 11 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

Posted on Aug 07, 2026 - 16:05 PDT

Russia SMS Carrier Maintenance - MegaFon Aug `11`, `2026` `13:00`-`14:30` PDT

The MegaFon network in Russia is conducting a planned maintenance from 11 August 2026 at 13:00 PDT until 11 August 2026 at 14:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

Posted on Aug 06, 2026 - 04:09 PDT

United States SMS Carrier Maintenance - AT&T Aug `11`, `2026` `20:00` - Aug `12`, `2026` `00:00` PDT

The AT&T network in the United States is conducting a planned maintenance from 11 August 2026 at 20:00 PDT until 12 August 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets when sending via long codes and short codes.

Posted on Aug 07, 2026 - 16:24 PDT

Italy SMS Carrier Partner Maintenance Aug `11`, `2026` `21:00`-`22:00` PDT

Our SMS carrier partner in Italy is conducting a planned maintenance from 11 August 2026 at 21:00 PDT until 11 August 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Italy handsets.

Posted on Aug 09, 2026 - 23:08 PDT

New Zealand Voice Carrier Partner Maintenance Aug `12`, `2026` `03:00`-`05:00` PDT

Our Voice carrier partner in New Zealand is conducting a planned maintenance from 12 August 2026 at 03:00 PDT until 12 August 2026 at 05:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio New Zealand phone numbers.
Posted on Jul 23, 2026 - 01:11 PDT

Russia SMS Carrier Maintenance - Tele2 Aug `12`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 12 August 2026 at 13:00 PDT until 12 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Posted on Jul 31, 2026 - 08:37 PDT

Spain SMS Carrier Maintenance - Telefonica Aug `12`, `2026` `15:00`-`17:00` PDT

The Telefonica network in Spain is conducting a planned maintenance from 12 August 2026 at 15:00 PDT until 12 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telefonica Spain handsets.

Posted on Aug 09, 2026 - 19:58 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `12`, `2026` `20:00` - Aug `13`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 12 August 2026 at 20:00 PDT until 13 August 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to United States and Canada handsets when sending via subset of long codes and short codes.
Posted on Jul 06, 2026 - 20:19 PDT

United States MMS Carrier Partner Maintenance Aug `13`, `2026` `01:00`-`03:30` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 13 August 2026 at 01:00 PDT until 13 August 2026 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via subset of United States short codes.

Posted on Jul 30, 2026 - 14:50 PDT

Twilio Interconnect Maintenance Aug `14`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 14, 2026, at 14:00 PDT until August 14, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Interconnect Services through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 04:46 PDT

Twilio Messaging Maintenance Aug `14`, `2026` `14:00`-`21:00` PDT

Twilio will conduct infrastructure maintenance on the London (IE1) PoP from August 14, 2026, at 14:00 PDT until August 14, 2026, at 21:00 PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays of up to 90 seconds during traffic reconvergence for traffic routing to and from Twilio’s IE1/London edge location.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure a seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service disruption during the switch replacement.
Posted on Jul 14, 2026 - 04:38 PDT

Twilio Authentication Maintenance Aug `14`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 14, 2026, at 14:00 PDT until August 14, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Authentication Services (Verify and/or Lookup) through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 04:52 PDT

Twilio Voice Maintenance Aug `14`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 14, 2026, at 14:00 PDT until August 14, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Voice traffic routing through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 04:28 PDT

Twilio Voice Maintenance Aug `15`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 15, 2026, at 14:00 PDT until August 15, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Voice traffic routing through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 04:33 PDT

Twilio Messaging Maintenance Aug `15`, `2026` `14:00`-`21:00` PDT

Twilio will conduct infrastructure maintenance on the London (IE1) PoP from August 15, 2026, at 14:00 PDT until August 15, 2026, at 21:00 PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays of up to 90 seconds during traffic reconvergence for traffic routing to and from Twilio’s IE1/London edge location.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure a seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service disruption during the switch replacement.
Posted on Jul 14, 2026 - 04:42 PDT

Twilio Authentication Maintenance Aug `15`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 15, 2026, at 14:00 PDT until August 15, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Authentication Services (Verify and/or Lookup) through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 04:54 PDT

Twilio Interconnect Maintenance Aug `15`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 15, 2026, at 14:00 PDT until August 15, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Interconnect Services through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 04:48 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Aug `16`, `2026` `12:00`-`14:00` PDT

The Globe Telecom network in the Philippines is conducting a planned maintenance from 16 August 2026 at 12:00 PDT until 16 August 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

Posted on Jul 30, 2026 - 14:22 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE Aug `16`, `2026` `14:30`-`21:00` PDT

Our carrier partner EE United Kingdom is conducting a planned maintenance from 16 August 2026 at 14:30 PDT until 16 August 2026 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

Posted on Jul 28, 2026 - 07:00 PDT

Russia SMS Carrier Maintenance - Tele2 Aug `17`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 17 August 2026 at 13:00 PDT until 17 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Posted on Jul 31, 2026 - 08:37 PDT

France Account Security Carrier Partner Maintenance - Orange Aug `17`, `2026` `22:30` - Aug `18`, `2026` `02:30` PDT

Our carrier partner Orange France is conducting a planned maintenance from 17 August 2026 at 22:30 PDT until 18 August 2026 at 02:30 PDT. During the maintenance window, there could be intermittent API request failures for Orange France customers.

Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Posted on Jul 20, 2026 - 17:02 PDT

United States SMS Carrier Partner Maintenance Aug `17`, `2026` `23:00` - Aug `18`, `2026` `03:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 17 August 2026 at 23:00 PDT until 18 August 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.

Posted on Aug 07, 2026 - 16:06 PDT

Russia SMS Carrier Maintenance - Tele2 Aug `19`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 19 August 2026 at 13:00 PDT until 19 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Posted on Jul 31, 2026 - 08:37 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `19`, `2026` `20:00` - Aug `20`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 19 August 2026 at 20:00 PDT until 20 August 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to United States and Canada handsets when sending via subset of long codes and short codes.
Posted on Jul 06, 2026 - 19:25 PDT

United States MMS Carrier Partner Maintenance Aug `20`, `2026` `01:00`-`03:30` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 20 August 2026 at 01:00 PDT until 20 August 2026 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via subset of United States short codes.

Posted on Jul 30, 2026 - 14:50 PDT

Twilio Interconnect Maintenance Aug `21`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 21, 2026, at 14:00 PDT until August 21, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Interconnect Services through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 19:07 PDT

Twilio Authentication Maintenance Aug `21`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 21, 2026, at 14:00 PDT until August 21, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Authentication Services (Verify and/or Lookup) through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 19:12 PDT

Twilio Messaging Maintenance Aug `21`, `2026` `14:00`-`21:00` PDT

Twilio will conduct infrastructure maintenance on the London (IE1) PoP from August 21, 2026, at 14:00 PDT until August 21, 2026, at 21:00 PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays of up to 90 seconds during traffic reconvergence for traffic routing to and from Twilio’s IE1/London edge location.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure a seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service disruption during the switch replacement.
Posted on Jul 14, 2026 - 05:41 PDT

Twilio Voice Maintenance Aug `21`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 21, 2026, at 14:00 PDT until August 21, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Voice traffic routing through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 05:35 PDT

Twilio Interconnect Maintenance Aug `22`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 22, 2026, at 14:00 PDT until August 22, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Interconnect Services through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 19:09 PDT

Twilio Messaging Maintenance Aug `22`, `2026` `14:00`-`21:00` PDT

Twilio will conduct infrastructure maintenance on the London (IE1) PoP from August 22, 2026, at 14:00 PDT until August 22, 2026, at 21:00 PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays of up to 90 seconds during traffic reconvergence for traffic routing to and from Twilio’s IE1/London edge location.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure a seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service disruption during the switch replacement.
Posted on Jul 14, 2026 - 05:43 PDT

Twilio Voice Maintenance Aug `22`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 22, 2026, at 14:00 PDT until August 22, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Voice traffic routing through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 05:38 PDT

Twilio Authentication Maintenance Aug `22`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 22, 2026, at 14:00 PDT until August 22, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Authentication Services (Verify and/or Lookup) through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 19:15 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Aug `23`, `2026` `12:00`-`14:00` PDT

The Globe Telecom network in the Philippines is conducting a planned maintenance from 23 August 2026 at 12:00 PDT until 23 August 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

Posted on Jul 30, 2026 - 14:54 PDT

Russia SMS Carrier Maintenance - Tele2 Aug `24`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 24 August 2026 at 13:00 PDT until 24 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Posted on Jul 31, 2026 - 08:38 PDT

Japan SMS Carrier Maintenance - Rakuten Aug `25`, `2026` `06:00`-`13:00` PDT

The Rakuten network in Japan is conducting a planned maintenance from 25 August 2026 at 06:00 PDT until 25 August 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Rakuten Japan handsets.
Posted on Jul 23, 2026 - 22:03 PDT

Japan SMS Carrier Maintenance - Rakuten Aug `26`, `2026` `06:00`-`13:00` PDT

The Rakuten network in Japan is conducting a planned maintenance from 26 August 2026 at 06:00 PDT until 26 August 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Rakuten Japan handsets.
Posted on Jul 23, 2026 - 22:07 PDT

Russia SMS Carrier Maintenance - Tele2 Aug `26`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 26 August 2026 at 13:00 PDT until 26 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Posted on Jul 31, 2026 - 08:38 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `26`, `2026` `20:00` - Aug `27`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 26 August 2026 at 20:00 PDT until 27 August 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to United States and Canada handsets when sending via subset of long codes and short codes.
Posted on Jul 06, 2026 - 19:26 PDT

United States MMS Carrier Partner Maintenance Aug `27`, `2026` `01:00`-`03:30` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 27 August 2026 at 01:00 PDT until 27 August 2026 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via subset of United States short codes.

Posted on Jul 30, 2026 - 14:53 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Aug `30`, `2026` `12:00`-`14:00` PDT

The Globe Telecom network in the Philippines is conducting a planned maintenance from 30 August 2026 at 12:00 PDT until 30 August 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

Posted on Jul 30, 2026 - 14:53 PDT

Russia SMS Carrier Maintenance - Tele2 Aug `31`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 31 August 2026 at 13:00 PDT until 31 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Posted on Jul 31, 2026 - 08:38 PDT

Interconnection Infrastructure Upgrade (SG1 – Edge2 Switch) Sep `4`, `2026` `08:00`-`11:00` PDT

Twilio will perform a scheduled maintenance in our SG1 region during a 3-hour window on 4 September 2026 from 08:00 PDT to 11:00 PDT.

During this maintenance, we will perform a Junos OS software upgrade of the SG1 QFX10K Edge2 Switch in the TNX Production SG1 environment.

During this time, Voice, Interconnect, and Flex customers with SG1 interconnections may experience a brief interconnection service interruption of up to 90 seconds. If possible, customers are advised to redirect traffic away from the TNX SG1 interconnection during the maintenance window to minimize any potential impact. Services are expected to recover automatically once the maintenance activity is complete.
Posted on Aug 06, 2026 - 05:04 PDT

Interconnection Infrastructure Upgrade (SG1 – Phase 2) Sep `18`, `2026` `08:00`-`11:00` PDT

Twilio will perform a scheduled maintenance in our SG1 region during a 3-hour window on 18 September 2026 from 08:00 PDT to 11:00 PDT.

During this maintenance, we will perform a Junos OS software upgrade of the SG1 QFX10K Edge1 Switch in the TNX Production SG1 environment. This maintenance represents the second phase of a two-part infrastructure upgrade.

During this time, Voice, Interconnect, and Flex customers with SG1 interconnections may experience a brief interconnection service interruption of up to 90 seconds. If possible, customers are advised to redirect traffic away from the TNX SG1 interconnection during the maintenance window to minimize any potential impact. Services are expected to recover automatically once the maintenance activity is complete.
Posted on Aug 06, 2026 - 03:33 PDT

Interconnection Infrastructure Upgrade (IE1) Oct `16`, `2026` `14:00`-`22:00` PDT

Twilio will perform scheduled network maintenance in our IE1 region during an 8-hour window from 16 October 2026 at 14:00 PDT to 16 October 2026 at 22:00 PDT.

During this window, customers may experience a brief service interruption of up to 90 seconds affecting the following:

Interconnected Customers: All IE1 interconnected customers will experience a brief interconnection service interruption of up to 90 seconds. During this maintenance, the following Twilio services may be impacted if they are using the IE1 interconnection:SIP Interface,Elastic SIP Trunking,WebRTC Client,SMS,Voice and Verify.

Customers interconnected with Twilio exclusively via IE1 will have no workaround during the brief 90-second interruption. Customers configured for failover to DE1 or alternate regions should experience no service disruption, provided automatic failover is enabled on their end.
Posted on Jul 29, 2026 - 00:27 PDT

System Metrics Month Week Day

API Response Time - North America

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API Response Time - Europe

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Past Incidents

Aug `10`, `2026`

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Aug 10, 00:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 09:00 PDT

Scheduled -

Our carrier partner Three United Kingdom is conducting a planned maintenance from 09 August 2026 at 09:00 PDT until 10 August 2026 at 00:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

Jul 31, 13:21 PDT

Aug `9`, `2026`

Republic of the Congo SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Aug 9, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 17:00 PDT

Scheduled -

Our SMS carrier partner in the Republic of the Congo is conducting an emergency maintenance from 09 August 2026 at 17:00 PDT until 09 August 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTN Republic of the Congo handsets.

Aug 7, 16:09 PDT

Bangladesh SMS Carrier Maintenance - Grameenphone

Completed - The scheduled maintenance has been completed.
Aug 9, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 11:00 PDT

Scheduled -

The Grameenphone network in Bangladesh is conducting a planned maintenance from 09 August 2026 at 11:00 PDT until 09 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Grameenphone Bangladesh handsets.

Aug 2, 18:30 PDT

United States SMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Aug 9, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 14:00 PDT

Scheduled -

The AT&T network in the United States is conducting an emergency maintenance from 07 August 2026 at 14:00 PDT until 09 August 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets when sending via long codes and short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Aug 7, 07:12 PDT

Philippines SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Aug 9, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 12:00 PDT

Scheduled -

Our SMS carrier partner in the Philippines is conducting a planned maintenance from 09 August 2026 at 12:00 PDT until 09 August 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

Jul 30, 11:42 PDT

Voice Call Failures from Network Subscribers to a Subset of Twilio United States Phone Numbers

Resolved - The incident has been resolved and voice calls from network subscribers to a subset of Twilio United States Phone Numbers are operating normally.
Aug 9, 13:18 PDT

Monitoring - We have observed a recovery in voice calls from network subscribers to a subset of Twilio United States Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 9, 13:17 PDT

Update - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio United States Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 9, 11:02 PDT

Update - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio United States Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 9, 08:56 PDT

Investigating - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio United States Landline Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 9, 07:56 PDT

SMS Delivery Receipt Delays from Twilio to Liberty Mobile Puerto Rico

Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico are operating normally.
Aug 9, 12:59 PDT

Update - We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 9, 06:07 PDT

Update - We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 8, 14:06 PDT

Update - We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 8, 06:01 PDT

Update - We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 8, 01:59 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 7, 23:56 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 6, 23:50 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 3, 07:39 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 2, 23:31 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 2, 19:29 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 2, 17:26 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 2, 16:26 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
Jul 30, 12:46 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 30, 04:03 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Components: SMS, Latin America
Jul 29, 20:03 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 29, 16:00 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 29, 14:00 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 29, 12:59 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 29, 12:53 PDT

SMS Delivery Delays and Failures from Twilio Long Codes to Multiple Networks in South Africa

Resolved - The incident has been resolved and SMS delivery from Twilio Long Codes to affected networks in South Africa is operating normally.
Aug 9, 09:45 PDT

Update - We have observed a recovery in SMS delivery from Twilio Long Codes to network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 9, 08:59 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Long Codes to multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 9, 06:53 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 9, 06:51 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 8, 23:41 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 8, 19:41 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 8, 17:40 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 8, 16:39 PDT

SMS Delivery Delays and Failures from Twilio to Rakuten Japan

Resolved - The incident has been resolved and SMS delivery from Twilio to Rakuten network subscribers in Japan is operating normally.
Aug 9, 06:32 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Rakuten network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 9, 05:09 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 9, 03:25 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 9, 02:25 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Rakuten network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 9, 02:21 PDT

SMS Delivery Failures from Twilio to Airtel India

Resolved - The incident has been resolved and SMS delivery from Twilio to Airtel network subscribers in India is operating normally.
Aug 9, 06:08 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Airtel network subscribers in India and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 9, 05:20 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Airtel network subscribers in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 9, 03:19 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Airtel network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 9, 03:09 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Airtel network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 9, 02:07 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Airtel network subscribers in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 9, 01:58 PDT

Aug `8`, `2026`

Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Verizon United States

Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States are operating normally.
Aug 8, 21:00 PDT

Update - We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 8, 17:19 PDT

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 8, 15:18 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 8, 15:17 PDT

Identified - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 8, 14:11 PDT

Investigating - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 8, 13:52 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Aug 8, 20:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 15:30 PDT

Scheduled -

Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 08 August 2026 at 15:30 PDT until 08 August 2026 at 20:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

Aug 7, 05:24 PDT

SMS Delivery Delays and Failures from Twilio to Multiple Networks in Portugal

Resolved - The incident has been resolved and SMS delivery from Twilio to affected networks in Portugal is operating normally.
Aug 8, 13:45 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to network subscribers on multiple networks in Portugal and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 8, 12:29 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 8, 12:25 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 8, 08:25 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 8, 06:24 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 8, 05:23 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Portugal. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 8, 04:48 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Portugal. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 8, 03:47 PDT

SMS Delivery Delays and Failures from Twilio Long Codes to Cellularone NE Arizona United States

Resolved - The incident has been resolved and SMS delivery from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States is operating normally.
Aug 8, 12:26 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 8, 11:22 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 8, 09:25 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 8, 08:23 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 8, 07:35 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 8, 05:29 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 8, 04:29 PDT

SMS Delivery Receipt Delays from a Subset of Twilio Phone Numbers to Tigo and Empresa de Telecomunicaciones de Bogota Colombia

Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Phone Numbers to Tigo and Empresa de Telecomunicaciones de Bogota network subscribers in Colombia are operating normally.
Aug 8, 10:12 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Phone Numbers to Tigo and Empresa de Telecomunicaciones de Bogota network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 8, 09:23 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Tigo and Empresa de Telecomunicaciones de Bogota network subscribers in Colombia. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 8, 09:15 PDT

Aug `7`, `2026`

Saudi Arabia SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Aug 7, 18:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 18:00 PDT

Scheduled -

Our SMS carrier partner in Saudi Arabia is conducting an emergency maintenance from 07 August 2026 at 18:00 PDT until 07 August 2026 at 18:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Saudi Arabia handsets.

Aug 6, 06:44 PDT

SMS Delivery Failures from a Subset of Twilio Alphanumeric Senders and Long Codes to Orange Guinea

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Senders and Long Codes to Orange network subscribers in Guinea is operating normally.
Aug 7, 15:12 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Orange network subscribers in Guinea and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 7, 13:26 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Orange network subscribers in Guinea and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 7, 11:25 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 7, 11:06 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 7, 10:05 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 7, 10:02 PDT

Voice Call Failures from Twilio Phone Numbers to Chile

Resolved - The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Chile are operating normally.
Aug 7, 15:06 PDT

Update - We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 7, 13:43 PDT

Monitoring - We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 7, 11:42 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 7, 10:24 PDT

Identified - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 7, 09:23 PDT

Investigating - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 7, 09:17 PDT

On Call Engineers are Investigating

Resolved - We have fully investigated the Twilio MCP Docs issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Aug 7, 09:05 PDT

Investigating - Our monitoring systems have detected a potential issue with customers receiving errors when trying to access Twilio MCP Docs . Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Aug 7, 07:54 PDT

SMS Delivery Failures from Twilio to Robi/Axoata Bangladesh

Resolved - The incident has been resolved and SMS delivery from Twilio to Robi/Axoata network subscribers in Bangladesh is operating normally.
Aug 7, 04:14 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Robi/Axoata network subscribers in Bangladesh and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 7, 01:42 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Robi/Axoata network subscribers in Bangladesh and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 6, 23:39 PDT

Update - Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 6, 14:43 PDT

Update - Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 5, 22:43 PDT

Update - Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 5, 14:42 PDT

Update - Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 5, 10:40 PDT

Update - Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 5, 08:35 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 5, 07:34 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 5, 07:21 PDT

Elevated 500 Errors on Multiple Twilio APIs

Resolved - We are no longer seeing an increase in API failures on multiple Twilio APIs. This incident has been resolved.
Aug 7, 04:01 PDT

Update - We are no longer seeing an increase in API failures on multiple Twilio APIs. This incident has been resolved.
Aug 4, 10:02 PDT

Investigating - As of 16:13 UTC, we're seeing an increase in API failures on multiple Twilio APIs. The failures have tapered down to pre-event levels at 16:20 UTC. We're still monitoring our services and finding the root cause for the elevated failures.

We expect to provide another update in 1 hour or as soon as more information becomes available.
Aug 4, 09:45 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Aug 7, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 19:30 PDT

Scheduled -

The T-Mobile network in the United States is conducting a planned maintenance from 06 August 2026 at 19:30 PDT until 07 August 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.

Aug 4, 13:07 PDT

Aug `6`, `2026`

United Kingdom SMS Carrier Maintenance - O2

Completed - The scheduled maintenance has been completed.
Aug 6, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 13:30 PDT

Scheduled - The O2 network in the United Kingdom is conducting a planned maintenance from 03 August 2026 at 13:30 PDT until 06 August 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to O2 United Kingdom handsets.
Jul 24, 04:08 PDT

Multiple Destination SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Aug 6, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 15:00 PDT

Scheduled -

Our SMS carrier partner in Germany, Mexico, the United Kingdom and Spain is conducting a planned maintenance from 06 August 2026 at 15:00 PDT until 06 August 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2, Spusu, Group 3G UMTS, Telcel and Telefonica Germany, Mexico, United Kingdom and Spain handsets.

Jul 30, 14:21 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Aug 6, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 13:01 PDT

Scheduled -

The MegaFon network in Russia is conducting a planned maintenance from 06 August 2026 at 13:00 PDT until 06 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

Aug 3, 14:28 PDT

Voice Call Failures from Twilio Phone Numbers to Reliance Jio India

Resolved - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Impacted customers will be contacted individually to validate next actions for this incident. This post will be considered as resolved.
Aug 6, 16:59 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 5, 17:27 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 4, 17:17 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 18, 00:34 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 17, 16:34 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 17, 12:33 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network - Andhra Pradesh, Maharashtra & Goa, Tamil Nadu, Karnataka - subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 17, 10:28 PDT

Identified - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 17, 09:26 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 17, 09:01 PDT

Investigating - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 17, 08:54 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Aug 6, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 10:00 PDT

Scheduled -

The MegaFon network in Russia is conducting a planned maintenance from 06 August 2026 at 10:00 PDT until 06 August 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

Aug 4, 16:29 PDT

SMS Delivery Delays from Twilio to Tigo Honduras

Resolved - The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Honduras is operating normally.
Aug 6, 13:38 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 6, 10:32 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 6, 08:34 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 6, 07:34 PDT

Japan SMS Carrier Maintenance - Rakuten

Completed - The scheduled maintenance has been completed.
Aug 6, 13:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 06:00 PDT

Scheduled - The Rakuten network in Japan is conducting a planned maintenance from 06 August 2026 at 06:00 PDT until 06 August 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Rakuten Japan handsets.
Jul 23, 22:02 PDT

SMS Delivery Delays from Twilio to Lycamobile United Kingdom

Resolved - The incident has been resolved and SMS delivery from Twilio to Lycamobile network subscribers in the United Kingdom is operating normally.
Aug 6, 12:30 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Lycamobile network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 6, 10:29 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Lycamobile network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 6, 10:02 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Lycamobile network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 6, 09:52 PDT

User Authentication Identity SNA Missing Redirects for Three in United Kingdom

Resolved - The incident has been resolved and User Authentication Identity SNA missing redirects for Three in the United Kingdom is operating normally.
Aug 6, 08:08 PDT

Monitoring - We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 6, 08:08 PDT

Investigating - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 6, 07:58 PDT

SMS Delivery Delays from Twilio to Multiple Networks in Malaysia and Multiple Countries in Africa

Resolved - The incident has been resolved and SMS delivery from Twilio to affected networks in Malaysia and affected networks in multiple countries in Africa is operating normally.
Aug 6, 07:21 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Malaysia and on multiple networks in multiple countries in Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 6, 06:30 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to multiple networks in Malaysia and multiple networks in multiple countries in Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 6, 06:29 PDT

SMS Delivery Delays from Twilio to Econet Burundi

Resolved - The incident has been resolved and SMS delivery from Twilio to Econet network subscribers in Burundi is operating normally.
Aug 6, 04:47 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Econet network subscribers in Burundi and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 6, 02:50 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Econet network subscribers in Burundi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 5, 08:21 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Econet network subscribers in Burundi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 3, 16:21 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Econet network subscribers in Burundi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 3, 08:20 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Econet network subscribers in Burundi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 3, 04:20 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Econet network subscribers in Burundi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 3, 02:20 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Econet network subscribers in Burundi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 3, 01:18 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Econet network subscribers in Burundi. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 3, 00:01 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Econet network subscribers in Burundi. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 2, 23:01 PDT

SMS Delivery Delays from a Subset of Twilio Phone Numbers to Tigo Paraguay

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Tigo network subscribers in Paraguay is operating normally.
Aug 6, 04:44 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Tigo network subscribers in Paraguay and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 6, 00:47 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Tigo network subscribers in Paraguay and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 5, 22:44 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Paraguay. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 5, 21:44 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Paraguay. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 5, 20:44 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Paraguay. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 5, 20:37 PDT

SMS Delivery Delays and Failures from Twilio to Multiple Networks in Italy

Resolved - The incident has been resolved and SMS delivery from Twilio to affected networks in Italy is operating normally.
Aug 6, 04:24 PDT

Update - We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 6, 01:09 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 5, 23:03 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 5, 20:50 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 5, 18:49 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 5, 17:49 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 5, 17:47 PDT

SMS Delivery Delays and Failures from Twilio to Metfone Cambodia

Resolved - The incident has been resolved and SMS delivery from Twilio to Metfone network subscribers in Cambodia is operating normally.
Aug 6, 04:19 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Metfone network subscribers in Cambodia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 6, 00:21 PDT

Monitoring - We have observed a recovery in SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 5, 22:10 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 5, 07:31 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 3, 07:28 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 31, 04:53 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 30, 20:44 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 30, 16:42 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 30, 14:40 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 29, 14:34 PDT

Update - We are continuing to work on a fix for this issue.
Jul 29, 14:34 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 29, 11:51 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 29, 03:50 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 28, 23:48 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 28, 21:46 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 28, 17:27 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 28, 17:06 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Aug 6, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 19:30 PDT

Scheduled -

The T-Mobile network in the United States is conducting a planned maintenance from 05 August 2026 at 19:30 PDT until 06 August 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.

Aug 4, 13:07 PDT

Voice Call Failures from Network Subscribers to Twilio Singapore Phone Numbers

Resolved - The incident has been resolved and voice calls from network subscribers to Twilio Singapore Phone Numbers are operating normally.
Aug 6, 00:01 PDT

Monitoring - We have observed a recovery in voice calls from network subscribers to Twilio Singapore Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 5, 22:45 PDT

Investigating - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Singapore Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 5, 22:08 PDT

United States and Canada Twilio SMS and MMS Maintenance

Completed - The scheduled maintenance has been completed.
Aug 6, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 20:00 PDT

Scheduled - Twilio is conducting a planned maintenance from 05 August 2026 at 20:00 PDT until 06 August 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to United States and Canada handsets when sending via subset of long codes and short codes.
Jul 6, 19:24 PDT

Aug `5`, `2026`

Russia SMS Carrier Maintenance - MTS

Completed - The scheduled maintenance has been completed.
Aug 5, 22:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 20:45 PDT

Scheduled -

The MTS network in Russia is conducting a planned maintenance from 05 August 2026 at 20:45 PDT until 05 August 2026 at 22:15 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Aug 5, 13:28 PDT

Italy SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Aug 5, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 21:00 PDT

Scheduled -

Our SMS carrier partner in Italy is conducting a planned maintenance from 05 August 2026 at 21:00 PDT until 05 August 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Italy handsets.

Aug 4, 08:17 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Aug 5, 20:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 16:00 PDT

Scheduled -

The Tele2 network in Russia is conducting a planned maintenance from 05 August 2026 at 16:00 PDT until 05 August 2026 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Aug 5, 13:34 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Aug 5, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 13:00 PDT

Scheduled -

The Tele2 network in Russia is conducting a planned maintenance from 05 August 2026 at 13:00 PDT until 05 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Jul 31, 08:36 PDT

Japan SMS Carrier Maintenance - Rakuten

Completed - The scheduled maintenance has been completed.
Aug 5, 13:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 06:00 PDT

Scheduled - The Rakuten network in Japan is conducting a planned maintenance from 05 August 2026 at 06:00 PDT until 05 August 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Rakuten Japan handsets.
Jul 23, 22:01 PDT

Retroactive Incident - Issues with encoded Special Characters in email From headers

Resolved - Starting on July 16th 2026, to July 31st 2026, customers may have encountered errors when sending emails via SMTP with encoded special characters in the From header. Our engineers noticed the issue and apply a fix to correct it. There is no data loss. The issue has been resolved, and all impacted services are operating normally.
Aug 5, 11:00 PDT

Issues Connecting to Video Rooms in the IN1 region

Resolved - We are no longer experiencing the issue impacting Video Rooms in the IN1 region. This incident has been resolved.
Aug 5, 10:16 PDT

Monitoring - We are observing successful recovery with the issue impacting Video Rooms in the IN1 region. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Aug 5, 08:20 PDT

Update - We are still investigating an issue impacting Video Rooms in the IN1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. Our engineering team is actively looking into the root cause, and we will provide another update in 8 hours or as soon as more information becomes available.
Aug 5, 06:34 PDT

Update - We are still investigating an issue impacting Video Rooms in the IN1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. Our engineering team is actively looking into the root cause, and we will provide another update in 4 hours or as soon as more information becomes available.
Aug 5, 02:34 PDT

Update - We are still investigating an issue impacting Video Rooms in the IN1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. Our engineering team is actively looking into the root cause, and we will provide another update in 2 hours or as soon as more information becomes available.
Aug 5, 00:35 PDT

Update - We are currently investigating an issue impacting Video Rooms in the IN1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. Our engineering team is actively looking into the root cause, and we will provide another update in 1 hour or as soon as more information becomes available.
Aug 4, 23:51 PDT

Investigating - Our monitoring systems have detected a potential issue with connections to Video Rooms in IN1 region. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Aug 4, 23:22 PDT

User Authentication Identity SNA Missing Redirects for Three in United Kingdom

Resolved - The incident has been resolved and User Authentication Identity SNA missing redirects for Three in the United Kingdom is operating normally.
Aug 5, 10:10 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 5, 08:57 PDT

Identified - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 5, 07:57 PDT

Scheduled Maintenance for Developer Documentation

Completed - The scheduled maintenance has been completed.
Aug 5, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 08:00 PDT

Scheduled - We will be performing planned maintenance on our Developer Documentation website on 5 August 2026 from 08:00 PDT to 10:00 PDT. During this window, the documentation service will remain available, though access to some beta-protected content may be temporarily affected.
Aug 4, 02:44 PDT

Messaging Affected

Resolved - Twilio Messaging was degraded for 1 minute between 08:30 and 08:31 Pacific Time on 08/05/2026. During this period of time customers may have experienced outgoing messages being sent without the URL shortening feature. The issue has now been resolved.
Aug 5, 09:30 PDT

SMS Delivery Delays and Failures from Twilio to C+W Sure United Kingdom

Resolved - The incident has been resolved and SMS delivery from Twilio to C+W Sure network subscribers in the United Kingdom is operating normally.
Aug 5, 08:31 PDT

Update - We have observed a recovery in SMS delivery from Twilio to C+W Sure network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 5, 07:58 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to C+W Sure network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 5, 05:55 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to C+W Sure network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 5, 01:58 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to C+W Sure network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 4, 21:58 PDT

Update - Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to C+W Sure network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 4, 19:52 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to C+W Sure network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 4, 18:51 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to C+W Sure network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 4, 17:59 PDT

New Zealand Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Aug 5, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 03:00 PDT

Scheduled - Our Voice carrier partner in New Zealand is conducting a planned maintenance from 05 August 2026 at 03:00 PDT until 05 August 2026 at 05:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio New Zealand phone numbers.
Jul 23, 01:11 PDT

Scheduled Network Maintenance for the SMPP API Service

Completed - The scheduled maintenance has been completed.
Aug 5, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 03:01 PDT

Scheduled - Twilio will perform scheduled network maintenance to support the SMPP API service during a 1-hour window on 5 August 2026 from 03:00 PDT to 04:00 PDT.
During this window, customers using the SMPP API via the Twilio US1 interconnection may observe a brief connection interruption or short period of packet loss of up to 30 seconds.
Aug 3, 07:45 PDT

Aug `4`, `2026`

SMS Delivery Delays and Failures from Twilio to Unitel Angola

Resolved - The incident has been resolved and SMS delivery from Twilio to Unitel network subscribers in Angola is operating normally.
Aug 4, 23:51 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Unitel network subscribers in Angola and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 4, 22:13 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Unitel network subscribers in Angola and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 4, 18:13 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Unitel network subscribers in Angola and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 4, 16:12 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Unitel network subscribers in Angola. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 3, 14:35 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Unitel network subscribers in Angola. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 30, 22:26 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Unitel network subscribers in Angola. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 30, 14:23 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Unitel network subscribers in Angola. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 30, 10:17 PDT

Update - Twilio customers may be experiencing SMS delivery delays and Failures from Twilio to Unitel network subscribers in Angola. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 30, 08:15 PDT

Update - Twilio customers may be experiencing SMS delivery delays and Failures from Twilio to Unitel network subscribers in Angola. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 30, 07:13 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Unitel network subscribers in Angola. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 30, 00:13 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Unitel network subscribers in Angola. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 29, 20:13 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Unitel network subscribers in Angola. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 29, 18:11 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Unitel network subscribers in Angola. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 29, 17:06 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Unitel network subscribers in Angola. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 29, 15:49 PDT

SMS Delivery Failures from a Subset of Twilio Long Codes to One NZ New Zealand

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to One NZ network subscribers in New Zealand is operating normally.
Aug 4, 17:33 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to One NZ network subscribers in New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 4, 15:26 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to One NZ network subscribers in New Zealand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 4, 14:50 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to One NZ network subscribers in New Zealand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 4, 14:45 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Aug 4, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 13:00 PDT

Scheduled -

The MegaFon network in Russia is conducting a planned maintenance from 04 August 2026 at 13:00 PDT until 04 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Aug 3, 14:27 PDT

SMS Delivery Delays From Twilio Short Codes, Long Codes, and Toll-Free Numbers to Bell Canada

Resolved - The incident has been resolved and SMS delivery from Twilio to Bell network subscribers in Canada is operating normally.
Aug 4, 13:46 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Bell network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 4, 11:43 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Toll-Free Numbers to Bell network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 4, 04:00 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Bell network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 3, 19:56 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes and Long Codes to Bell network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 3, 12:38 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes and Long Codes to Bell network subscribers in Canada. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 3, 12:32 PDT

SMS Delivery Delays from Twilio to Telenor Pakistan

Resolved - The incident has been resolved and SMS delivery from Twilio to Telenor network subscribers in Pakistan is operating normally.
Aug 4, 13:00 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Telenor network subscribers in Pakistan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 4, 08:59 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Telenor network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 4, 06:58 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telenor network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 4, 06:35 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telenor network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 4, 02:34 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telenor network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 4, 00:33 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Telenor network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 3, 23:32 PDT

Retroactive Incident: Verify Settings in Twilio Console Degraded

Resolved - On Jul 28th, from 02:03:40 UTC to 02:13:30 UTC, Verify settings in the Twilio Console were degraded. Actions related with template management, webhooks management, geopermissions and fraud guard configuration were unavailable in the US1 region.

This incident is now resolved.
Aug 4, 11:15 PDT

Retroactive Incident - Legacy Marketing Campaign Delays

Resolved - Retroactive Incident - Our engineers have investigated and resolved the issues with delays with Legacy API marketing campaigns. On Friday July 31, 2026 from 9:52 AM PT to 10:12 AM PT a subset of customers may have experienced delays sending Legacy Marketing campaigns when using the API or SendGrid UI. There was no data loss during this incident. The issue has been resolved and all impacted services are operating normally.
Aug 4, 11:00 PDT

Retroactive Incident: Deepgram connection Timeouts Impacting Speech to Text

Resolved - During a period between 7:30-8:16 AM PST customers using Deepgram as the speech-to-text provider may have seen degraded performance in speech recognition and realtime transcriptions for voice and video applications. This issue is now resolved.
Aug 4, 08:36 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Aug 4, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 20:00 PDT

Scheduled -

The T-Mobile network in the United States is conducting a planned maintenance from 03 August 2026 at 20:00 PDT until 04 August 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.

Jul 31, 13:44 PDT

SMS Delivery Delays and Failures from Twilio to Lancelot BV Netherlands

Resolved - The incident has been resolved and SMS delivery from Twilio to Lancelot BV network subscribers in the Netherlands is operating normally.
Aug 4, 01:38 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Lancelot BV network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 3, 23:34 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Lancelot BV network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 3, 23:33 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Lancelot BV network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 3, 21:33 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Lancelot BV network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 3, 20:32 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Lancelot BV network subscribers in the Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 3, 20:30 PDT

Aug `3`, `2026`

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.
Aug 3, 23:33 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 3, 21:51 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 3, 19:58 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 3, 17:58 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 3, 16:57 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 3, 16:56 PDT

SMS Delivery Delays from Twilio to Claro Brazil

Resolved - The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Brazil is operating normally.
Aug 3, 22:21 PDT

Update - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 3, 21:51 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 3, 19:44 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 3, 18:08 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 3, 17:07 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 3, 17:05 PDT

SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN Zambia

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Zambia is operating normally.
Aug 3, 22:13 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric and Long Codes to MTN network subscribers in Zambia and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 3, 22:04 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric and Long Codes to MTN network subscribers in Zambia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 3, 18:03 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Zambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 3, 16:03 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 3, 14:54 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 3, 12:54 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 3, 11:53 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to MTN network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 3, 11:52 PDT

Multiple Destination SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Aug 3, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 19:00 PDT

Scheduled -

Our SMS carrier partner in Morocco, France, Liberia, Moldova, Mauritius, Jordan, Cameroon, Luxembourg, Poland, the Democratic Republic of the Congo, Nigeria, Mauritania, Uganda and Réunion is conducting a planned maintenance from 03 August 2026 at 19:00 PDT until 03 August 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Morocco, France, Liberia, Moldova, Mauritius, Jordan, Cameroon, Luxembourg, Poland, Democratic Republic of the Congo, Nigeria, Mauritania, Uganda and Réunion handsets.

Jul 31, 07:35 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Aug 3, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 16:20 PDT

Scheduled -

Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 03 August 2026 at 16:20 PDT until 03 August 2026 at 18:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Aug 3, 15:14 PDT

SMS Delivery Delays from a Subset of Twilio Short Codes to Dish United States

Resolved - The incident has been resolved and the investigation of the degradation will be continued over: https://status.twilio.com/incidents/jzmny86q8wvk.
Aug 3, 17:04 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 3, 14:52 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 3, 10:46 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 3, 08:40 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 3, 07:40 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 3, 07:40 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Aug 3, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 13:00 PDT

Scheduled -

The Tele2 network in Russia is conducting a planned maintenance from 03 August 2026 at 13:00 PDT until 03 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Jul 31, 08:36 PDT

AI Terms Page Presented When Using Twilio Conversations

Resolved - The issue with AI Terms page presented when using Twilio Conversations has been resolved and Conversations is operating normally at this time.
Aug 3, 16:44 PDT

Investigating - Our monitoring systems have detected a potential issue with AI Terms page presented when using Twilio Conversations, even after accepted it previously. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Aug 3, 15:02 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Aug 3, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 12:00 PDT

Scheduled -

The MegaFon network in Russia is conducting a planned maintenance from 03 August 2026 at 12:00 PDT until 03 August 2026 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Aug 3, 06:17 PDT

Voice Call Silent and One-Way Audio from Brazil to a Subset of Twilio Brazil Phone Numbers

Resolved - The incident has been resolved and voice calls from network subscribers in Brazil to a subset of Twilio Brazil Phone Numbers are operating normally.
Aug 3, 15:56 PDT

Monitoring - We have observed a recovery in voice calls from network subscribers in Brazil to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 3, 13:49 PDT

Update - Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Brazil to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 3, 11:41 PDT

Identified - Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Brazil to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 3, 10:40 PDT

Update - Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Brazil to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 3, 08:16 PDT

Investigating - Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Brazil to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 3, 07:15 PDT

User Authentication Identity SNA Failure Increase for Telkomsel in Indonesia

Resolved - The incident has been resolved and User Authentication Identity SNA failure increase for Telkomsel in Indonesia is operating normally.
Aug 3, 13:01 PDT

Update - We have observed a recovery in User Authentication Identity SNA failure increase for Telkomsel in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 3, 11:41 PDT

Monitoring - We have observed a recovery in User Authentication Identity SNA failure increase for Telkomsel in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 3, 09:40 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 3, 07:38 PDT

Identified - Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 3, 06:37 PDT

Investigating - Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 3, 06:32 PDT

Issues using Speech-to-Text when using DeepGram for ConversationRelay

Resolved - The issue with Deepgram speech models nova-2 and nova-3 for Conversation Relay has been resolved and it is operating normally at this time.
Aug 3, 12:30 PDT

Monitoring - We are observing recovery for customers using Deepgram speech models nova-2 and nova-3 for Conversation Relay. Engineering teams will continue to monitor closely with Deepgram to ensure recovery is sustained. We will provide another update in 2 hours or as sooner.
Aug 3, 11:45 PDT

Update - We are continuing to work on a fix for this issue.
Aug 3, 11:38 PDT

Identified - Engineering has identified the issue. Customers using Deepgram speech models nova-2 and nova-3 for Conversation Relay are hard down. Customers using Deepgram speech model flux or Google speech models are not impacted. Engineering teams are working closely with Deepgram to investigate and remediate the issue.
Aug 3, 10:39 PDT

Update - We are continuing to investigate this issue.
Aug 3, 10:24 PDT

Update - We are continuing to investigate this issue.
Aug 3, 10:12 PDT

Investigating - Customers using Deepgram for Converstion Relay are hard down. Engineers are investigating the issue. Customers who have validated that utilization of Google will work for their use cases may want to consider failing over to using Google for Conversation Relay.
Aug 3, 09:47 PDT

SMS Delivery Delays from Twilio Phone Numbers to Ooredoo Kuwait

Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to Ooredoo network subscribers in Kuwait is operating normally.
Aug 3, 11:58 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Ooredoo network subscribers in Kuwait and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 3, 09:47 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Ooredoo network subscribers in Kuwait. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 3, 09:32 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Ooredoo network subscribers in Kuwait. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 3, 09:29 PDT

User Authentication Identity SNA Failure Increase for Indosat in Indonesia

Resolved - The incident has been resolved and User Authentication Identity SNA failure increase for Indosat in Indonesia is operating normally.
Aug 3, 09:56 PDT

Monitoring - We have observed a recovery in User Authentication Identity SNA failure increase for Indosat in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 3, 07:53 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA failure increase for Indosat in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 3, 05:59 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA failure increase for Indosat in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 3, 01:53 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA failure increase for Indosat in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 2, 23:53 PDT

Identified - Twilio customers may be experiencing User Authentication Identity SNA failure increase for Indosat in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 2, 22:48 PDT

Voice Call Failures from Twilio Phone Numbers to Core Communications United States

Resolved - We have completed our investigation and determined that this event did not result in any customer impact. Therefore, voice calls from Twilio Phone Numbers to network subscribers in the United States are operating normally.
Aug 3, 09:36 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Core Communications network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 3, 03:44 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Core Communications network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 30, 11:30 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Core Communications network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 30, 03:26 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Core Communications network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 29, 23:22 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Core Communications network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 29, 21:21 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Core Communications network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 29, 20:15 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Core Communications network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 29, 04:02 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Core Communications network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 28, 19:56 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Core Communications network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 28, 15:55 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Core Communications network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 28, 13:54 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio to Core Communications network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 28, 12:54 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 28, 11:38 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 28, 03:37 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 27, 23:35 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 27, 21:35 PDT

Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 27, 20:33 PDT

Investigating - Twilio customers may be experiencing voice call failures from subset of Twilio Phone Numbers to network subscribers in the United States, impacting a subset of phone numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 27, 20:13 PDT

SMS Delivery Delays from a Subset of Twilio Short Codes to Google Voice United States

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States is operating normally.
Aug 3, 08:00 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 3, 07:59 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 3, 07:02 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 3, 07:01 PDT

Aug `2`, `2026`

SMS Delivery Receipt Delays from Twilio to Safaricom Kenya

Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Safaricom network subscribers in Kenya is operating normally.
Aug 2, 14:26 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Safaricom network subscribers in Kenya and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 2, 13:21 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Safaricom network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 2, 13:19 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Safaricom network subscribers in Kenya. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 2, 12:24 PDT

Philippines SMS Carrier Maintenance - Globe Telecom

Completed - The scheduled maintenance has been completed.
Aug 2, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 12:00 PDT

Scheduled -

The Globe Telecom network in the Philippines is conducting a planned maintenance from 02 August 2026 at 12:00 PDT until 02 August 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

Jul 30, 11:18 PDT

Vietnam SMS Carrier Maintenance - Viettel Mobile

Completed - The scheduled maintenance has been completed.
Aug 2, 13:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 10:00 PDT

Scheduled - The Viettel Mobile network in Vietnam is conducting an emergency maintenance from 02 August 2026 at 10:00 PDT until 02 August 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Viettel Mobile Vietnam handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Aug 2, 07:33 PDT

SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric and Long Codes to Safaricom Kenya

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric and Long Codes to Safaricom network subscribers in Kenya is operating normally.
Aug 2, 08:57 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Safaricom network subscribers in Kenya and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 2, 07:51 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Safaricom network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 2, 06:52 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Safaricom network subscribers in Kenya. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 2, 06:17 PDT

Voice Call Post Dial Delay and Failures from Twilio Phone Numbers to Claro Guatemala

Resolved - The incident has been resolved and voice calls from Twilio Phone Numbers to Claro network subscribers in Guatemala are operating normally.
Aug 2, 08:24 PDT

Update - We have observed a recovery in voice calls from Twilio Phone Numbers to Claro network subscribers in Guatemala and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 1, 22:51 PDT

Update - We have observed a recovery in voice calls from Twilio Phone Numbers to Claro network subscribers in Guatemala and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 1, 06:51 PDT

Update - We have observed a recovery in voice calls from Twilio Phone Numbers to Claro network subscribers in Guatemala and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 31, 22:40 PDT

Update - We have observed a recovery in voice calls from Twilio Phone Numbers to Claro network subscribers in Guatemala and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 31, 18:40 PDT

Monitoring - We have observed a recovery in voice calls from Twilio Phone Numbers to Claro network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 31, 16:39 PDT

Update - Twilio customers may be experiencing voice call post dial delay and failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jul 30, 16:37 PDT

Update - Twilio customers may be experiencing voice call post dial delay and call failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jul 28, 16:36 PDT

Update - Twilio customers may be experiencing voice call post dial delay and failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 28, 00:36 PDT

Update - Twilio customers may be experiencing voice call post dial delay and failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 27, 16:34 PDT

Update - Twilio customers may be experiencing voice call post dial delay and call failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 27, 12:34 PDT

Update - Twilio customers may be experiencing voice call post dial delay and call failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 27, 10:33 PDT

Identified - Twilio customers may be experiencing voice call post dial delay and call failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 27, 09:33 PDT

Update - Twilio customers may be experiencing voice call post dial delay and failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 27, 01:22 PDT

Update - Twilio customers may be experiencing voice call post dial delay and failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 26, 21:16 PDT

Update - Twilio customers may be experiencing voice call post dial delay and call failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 26, 19:15 PDT

Investigating - Twilio customers may be experiencing voice call post dial delay and failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 26, 18:15 PDT

Aug `1`, `2026`

United Kingdom, Germany, Netherlands and Spain Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Aug 1, 19:45 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 18:55 PDT

Scheduled -

Our carrier partner Vodafone United Kingdom, Vodafone Germany, Vodafone Netherlands and Vodafone Spain is conducting a planned maintenance from 01 August 2026 at 18:55 PDT until 01 August 2026 at 19:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom, Vodafone Germany, Vodafone Netherlands and Vodafone Spain customers.

Impacted Product: Legacy Identity MatchAndAttributes

Jul 30, 08:12 PDT

SMS Delivery Receipt Delays from Twilio to Globe Telecom Philippines

Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Globe Telecom network subscribers in the Philippines are operating normally.
Aug 1, 07:50 PDT

Monitoring - We have observed a recovery in SMS delivery receipts delay from Twilio Phone Numbers to Globe Telecom network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 1, 06:37 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Globe Telecom network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 1, 06:04 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Globe Telecom network subscribers in the Philippines. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 1, 05:08 PDT

SMS Delivery Delays from Twilio to Africell Angola

Resolved - The incident has been resolved and SMS delivery from Twilio to Africell network subscribers in Angola is operating normally.
Aug 1, 03:40 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Africell network subscribers in Angola and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 1, 03:26 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Africell network subscribers in Angola and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 31, 11:26 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Africell network subscribers in Angola and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 31, 03:25 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Africell network subscribers in Angola and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 30, 23:24 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Africell network subscribers in Angola and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 30, 21:23 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Africell network subscribers in Angola. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 30, 20:13 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Africell network subscribers in Angola. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 30, 18:37 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Africell network subscribers in Angola. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 30, 16:31 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Africell network subscribers in Angola. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 30, 15:31 PDT

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in Colombia

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to affected networks in Colombia is operating normally.
Aug 1, 02:16 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 1, 00:54 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 31, 22:53 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to multiple network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 31, 21:47 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to multiple network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 31, 20:44 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 31, 19:57 PDT

Jul `31`, `2026`

Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to Brazil

Resolved - The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Brazil are operating normally.
Jul 31, 15:16 PDT

Update - We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 31, 12:30 PDT

Monitoring - We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 31, 10:30 PDT

Update - Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 31, 07:54 PDT

Update - Twilio customers may be experiencing voice call failures and high post dial delay from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 30, 23:53 PDT

Update - Twilio customers may be experiencing voice call failures and high post dial delay from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 30, 19:48 PDT

Update - Twilio customers may be experiencing voice call failures and high post dial delay from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 30, 17:45 PDT

Identified - Twilio customers may be experiencing voice call failures and high post dial delay from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 30, 16:42 PDT

Investigating - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 30, 16:22 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Jul 31, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 14:00 PDT

Scheduled -

The MegaFon network in Russia is conducting a planned maintenance from 31 July 2026 at 14:00 PDT until 31 July 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

Jul 28, 09:09 PDT

Delays with Inbound and Outbound Message Delivery for RCS and WhatsApp

Resolved - We are no longer experiencing delays with inbound and outbound message delivery for RCS and WhatsApp. This incident has been resolved.
Jul 31, 10:14 PDT

Monitoring - We are observing recovery in delays with inbound and outbound message delivery for RCS and WhatsApp. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Jul 31, 09:44 PDT

Update - We are still seeing delays with inbound and outbound message delivery for RCS and WhatsApp. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 31, 09:35 PDT

Investigating - We are currently experiencing delays with inbound and outbound message delivery for RCS and WhatsApp. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 31, 08:35 PDT

SMS Delivery Receipt Delays from Twilio to Telefonica El Salvador

Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Telefonica network subscribers in El Salvador are operating normally.
Jul 31, 09:17 PDT

Update - We have observed a recovery in SMS delivery receipts from Twilio to Telefonica network subscribers in El Salvador and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 31, 09:08 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Telefonica network subscribers in El Salvador and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 31, 07:08 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 31, 04:06 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 31, 02:04 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 31, 00:42 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telefonica network subscribers in El Salvador. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 30, 23:35 PDT

Jul `30`, `2026`

SMS Delivery Failures from a Subset of Twilio Phone Numbers to C+W LIME Cayman Islands

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to C+W LIME network subscribers in Cayman Islands is operating normally.
Jul 30, 23:18 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to C+W LIME network subscribers in Cayman Islands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 30, 21:16 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to C+W LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 30, 18:10 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to C+W LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 30, 14:08 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to C+W LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 30, 12:04 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to C+W LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 30, 11:03 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to C+W LIME network subscribers in Cayman Islands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 30, 10:50 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Jul 30, 21:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 16:00 PDT

Scheduled -

Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 30 July 2026 at 16:00 PDT until 30 July 2026 at 21:30 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Jul 30, 04:09 PDT

SMS Delivery Delays from Twilio to Celcom Malaysia

Resolved - The incident has been resolved and SMS delivery from Twilio to Celcom network subscribers in Malaysia is operating normally.
Jul 30, 19:12 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Celcom network subscribers in Malaysia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 30, 19:01 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Celcom network subscribers in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 30, 17:01 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Celcom network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 30, 16:51 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Celcom network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 30, 15:50 PDT

Voice Call Failures from a Subset of Twilio Mobile Numbers to Claro Nework in Colombia

Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to Claro network subscribers in Colombia are operating normally.
Jul 30, 19:09 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 30, 17:41 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 30, 15:39 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 30, 14:33 PDT

Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 30, 13:48 PDT

Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 30, 13:28 PDT

Indonesia SMS Carrier Maintenance - XL Axiata

Completed - The scheduled maintenance has been completed.
Jul 30, 13:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 10:00 PDT

Scheduled -

The XL Axiata network in Indonesia is conducting a planned maintenance from 30 July 2026 at 10:00 PDT until 30 July 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata Indonesia handsets.

Jul 28, 07:57 PDT

Delay in Message Redactions

Resolved - We have fully investigated the Bulk Export API issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Jul 30, 11:54 PDT

Update - We are contiuning to investigate this issue.
Jul 30, 11:28 PDT

Update - We are continuing to investigate this issue.
Jul 30, 09:25 PDT

Update - We are contiuning to investigate this issue.
Jul 30, 09:19 PDT

Investigating - We are currently investigating an issue with stuck events regarding Bulk Export API. We expect to provide another update in 1 hour or as soon as more information becomes available
Jul 30, 07:41 PDT

MMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

Resolved - The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.
Jul 30, 09:47 PDT

Monitoring - We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 30, 08:38 PDT

Identified - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 30, 08:37 PDT

Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 30, 08:06 PDT

SMS Delivery Delays from Twilio to Zamtel Zambia

Resolved - The incident has been resolved and SMS delivery from Twilio to Zamtel network subscribers in Zambia is operating normally.
Jul 30, 05:54 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Zamtel network subscribers in Zambia and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 30, 05:25 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Zamtel network subscribers in Zambia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 30, 01:19 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Zamtel network subscribers in Zambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 29, 23:18 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Zamtel network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 29, 22:23 PDT

Related

Scheduled Maintenance

Japan SMS Carrier Maintenance - NTT docomo Aug 10, 2026 03:00-04:00 PDT

Russia SMS Carrier Maintenance - MegaFon Aug 10, 2026 13:00-17:00 PDT

Russia SMS Carrier Maintenance - Tele2 Aug 10, 2026 13:00-17:00 PDT

Bangladesh SMS Carrier Maintenance - Banglalink Aug 11, 2026 11:00-15:00 PDT

Russia SMS Carrier Maintenance - UralTel/U-Tel/Ermak RMS, Win Mobile, Volna mobile and Personnal Communicational Aug 11, 2026 13:00-15:00 PDT

Russia SMS Carrier Maintenance - MegaFon Aug 11, 2026 13:00-17:00 PDT

Russia SMS Carrier Maintenance - MegaFon Aug 11, 2026 13:00-14:30 PDT

United States SMS Carrier Maintenance - AT&T Aug 11, 2026 20:00 - Aug 12, 2026 00:00 PDT

Italy SMS Carrier Partner Maintenance Aug 11, 2026 21:00-22:00 PDT

New Zealand Voice Carrier Partner Maintenance Aug 12, 2026 03:00-05:00 PDT

Russia SMS Carrier Maintenance - Tele2 Aug 12, 2026 13:00-17:00 PDT

Spain SMS Carrier Maintenance - Telefonica Aug 12, 2026 15:00-17:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug 12, 2026 20:00 - Aug 13, 2026 00:00 PDT

United States MMS Carrier Partner Maintenance Aug 13, 2026 01:00-03:30 PDT

Twilio Interconnect Maintenance Aug 14, 2026 14:00-21:00 PDT

Twilio Messaging Maintenance Aug 14, 2026 14:00-21:00 PDT

Twilio Authentication Maintenance Aug 14, 2026 14:00-21:00 PDT

Twilio Voice Maintenance Aug 14, 2026 14:00-21:00 PDT

Twilio Voice Maintenance Aug 15, 2026 14:00-21:00 PDT

Twilio Messaging Maintenance Aug 15, 2026 14:00-21:00 PDT

Twilio Authentication Maintenance Aug 15, 2026 14:00-21:00 PDT

Twilio Interconnect Maintenance Aug 15, 2026 14:00-21:00 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Aug 16, 2026 12:00-14:00 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE Aug 16, 2026 14:30-21:00 PDT

Russia SMS Carrier Maintenance - Tele2 Aug 17, 2026 13:00-17:00 PDT

France Account Security Carrier Partner Maintenance - Orange Aug 17, 2026 22:30 - Aug 18, 2026 02:30 PDT

United States SMS Carrier Partner Maintenance Aug 17, 2026 23:00 - Aug 18, 2026 03:00 PDT

Russia SMS Carrier Maintenance - Tele2 Aug 19, 2026 13:00-17:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug 19, 2026 20:00 - Aug 20, 2026 00:00 PDT

United States MMS Carrier Partner Maintenance Aug 20, 2026 01:00-03:30 PDT

Twilio Interconnect Maintenance Aug 21, 2026 14:00-21:00 PDT

Twilio Authentication Maintenance Aug 21, 2026 14:00-21:00 PDT

Twilio Messaging Maintenance Aug 21, 2026 14:00-21:00 PDT

Twilio Voice Maintenance Aug 21, 2026 14:00-21:00 PDT

Twilio Interconnect Maintenance Aug 22, 2026 14:00-21:00 PDT

Twilio Messaging Maintenance Aug 22, 2026 14:00-21:00 PDT

Twilio Voice Maintenance Aug 22, 2026 14:00-21:00 PDT

Twilio Authentication Maintenance Aug 22, 2026 14:00-21:00 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Aug 23, 2026 12:00-14:00 PDT

Russia SMS Carrier Maintenance - Tele2 Aug 24, 2026 13:00-17:00 PDT

Japan SMS Carrier Maintenance - Rakuten Aug 25, 2026 06:00-13:00 PDT

Japan SMS Carrier Maintenance - Rakuten Aug 26, 2026 06:00-13:00 PDT

Russia SMS Carrier Maintenance - Tele2 Aug 26, 2026 13:00-17:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug 26, 2026 20:00 - Aug 27, 2026 00:00 PDT

United States MMS Carrier Partner Maintenance Aug 27, 2026 01:00-03:30 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Aug 30, 2026 12:00-14:00 PDT

Russia SMS Carrier Maintenance - Tele2 Aug 31, 2026 13:00-17:00 PDT

Interconnection Infrastructure Upgrade (SG1 – Edge2 Switch) Sep 4, 2026 08:00-11:00 PDT

Interconnection Infrastructure Upgrade (SG1 – Phase 2) Sep 18, 2026 08:00-11:00 PDT

Interconnection Infrastructure Upgrade (IE1) Oct 16, 2026 14:00-22:00 PDT

Past Incidents

Aug 10, 2026

Aug 9, 2026

Aug 8, 2026

Aug 7, 2026

Aug 6, 2026

Aug 5, 2026

Aug 4, 2026

Aug 3, 2026

Aug 2, 2026

Aug 1, 2026

Jul 31, 2026

Jul 30, 2026

Jul 29, 2026

Jul 28, 2026

Jul 27, 2026

Japan SMS Carrier Maintenance - NTT docomo Aug `10`, `2026` `03:00`-`04:00` PDT

Russia SMS Carrier Maintenance - MegaFon Aug `10`, `2026` `13:00`-`17:00` PDT

Russia SMS Carrier Maintenance - Tele2 Aug `10`, `2026` `13:00`-`17:00` PDT

Bangladesh SMS Carrier Maintenance - Banglalink Aug `11`, `2026` `11:00`-`15:00` PDT

Russia SMS Carrier Maintenance - UralTel/U-Tel/Ermak RMS, Win Mobile, Volna mobile and Personnal Communicational Aug `11`, `2026` `13:00`-`15:00` PDT

Russia SMS Carrier Maintenance - MegaFon Aug `11`, `2026` `13:00`-`17:00` PDT

Russia SMS Carrier Maintenance - MegaFon Aug `11`, `2026` `13:00`-`14:30` PDT

United States SMS Carrier Maintenance - AT&T Aug `11`, `2026` `20:00` - Aug `12`, `2026` `00:00` PDT

Italy SMS Carrier Partner Maintenance Aug `11`, `2026` `21:00`-`22:00` PDT

New Zealand Voice Carrier Partner Maintenance Aug `12`, `2026` `03:00`-`05:00` PDT

Russia SMS Carrier Maintenance - Tele2 Aug `12`, `2026` `13:00`-`17:00` PDT

Spain SMS Carrier Maintenance - Telefonica Aug `12`, `2026` `15:00`-`17:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `12`, `2026` `20:00` - Aug `13`, `2026` `00:00` PDT

United States MMS Carrier Partner Maintenance Aug `13`, `2026` `01:00`-`03:30` PDT

Twilio Interconnect Maintenance Aug `14`, `2026` `14:00`-`21:00` PDT

Twilio Messaging Maintenance Aug `14`, `2026` `14:00`-`21:00` PDT

Twilio Authentication Maintenance Aug `14`, `2026` `14:00`-`21:00` PDT

Twilio Voice Maintenance Aug `14`, `2026` `14:00`-`21:00` PDT

Twilio Voice Maintenance Aug `15`, `2026` `14:00`-`21:00` PDT

Twilio Messaging Maintenance Aug `15`, `2026` `14:00`-`21:00` PDT

Twilio Authentication Maintenance Aug `15`, `2026` `14:00`-`21:00` PDT

Twilio Interconnect Maintenance Aug `15`, `2026` `14:00`-`21:00` PDT

Philippines SMS Carrier Maintenance - Globe Telecom Aug `16`, `2026` `12:00`-`14:00` PDT

United Kingdom Account Security Carrier Partner Maintenance - EE Aug `16`, `2026` `14:30`-`21:00` PDT

Russia SMS Carrier Maintenance - Tele2 Aug `17`, `2026` `13:00`-`17:00` PDT

France Account Security Carrier Partner Maintenance - Orange Aug `17`, `2026` `22:30` - Aug `18`, `2026` `02:30` PDT

United States SMS Carrier Partner Maintenance Aug `17`, `2026` `23:00` - Aug `18`, `2026` `03:00` PDT

Russia SMS Carrier Maintenance - Tele2 Aug `19`, `2026` `13:00`-`17:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `19`, `2026` `20:00` - Aug `20`, `2026` `00:00` PDT

United States MMS Carrier Partner Maintenance Aug `20`, `2026` `01:00`-`03:30` PDT

Twilio Interconnect Maintenance Aug `21`, `2026` `14:00`-`21:00` PDT

Twilio Authentication Maintenance Aug `21`, `2026` `14:00`-`21:00` PDT

Twilio Messaging Maintenance Aug `21`, `2026` `14:00`-`21:00` PDT

Twilio Voice Maintenance Aug `21`, `2026` `14:00`-`21:00` PDT

Twilio Interconnect Maintenance Aug `22`, `2026` `14:00`-`21:00` PDT

Twilio Messaging Maintenance Aug `22`, `2026` `14:00`-`21:00` PDT

Twilio Voice Maintenance Aug `22`, `2026` `14:00`-`21:00` PDT

Twilio Authentication Maintenance Aug `22`, `2026` `14:00`-`21:00` PDT

Philippines SMS Carrier Maintenance - Globe Telecom Aug `23`, `2026` `12:00`-`14:00` PDT

Russia SMS Carrier Maintenance - Tele2 Aug `24`, `2026` `13:00`-`17:00` PDT

Japan SMS Carrier Maintenance - Rakuten Aug `25`, `2026` `06:00`-`13:00` PDT

Japan SMS Carrier Maintenance - Rakuten Aug `26`, `2026` `06:00`-`13:00` PDT

Russia SMS Carrier Maintenance - Tele2 Aug `26`, `2026` `13:00`-`17:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `26`, `2026` `20:00` - Aug `27`, `2026` `00:00` PDT

United States MMS Carrier Partner Maintenance Aug `27`, `2026` `01:00`-`03:30` PDT

Philippines SMS Carrier Maintenance - Globe Telecom Aug `30`, `2026` `12:00`-`14:00` PDT

Russia SMS Carrier Maintenance - Tele2 Aug `31`, `2026` `13:00`-`17:00` PDT

Interconnection Infrastructure Upgrade (SG1 – Edge2 Switch) Sep `4`, `2026` `08:00`-`11:00` PDT

Interconnection Infrastructure Upgrade (SG1 – Phase 2) Sep `18`, `2026` `08:00`-`11:00` PDT

Interconnection Infrastructure Upgrade (IE1) Oct `16`, `2026` `14:00`-`22:00` PDT

Aug `10`, `2026`

Aug `9`, `2026`

Aug `8`, `2026`

Aug `7`, `2026`

Aug `6`, `2026`

Aug `5`, `2026`

Aug `4`, `2026`

Aug `3`, `2026`

Aug `2`, `2026`

Aug `1`, `2026`

Jul `31`, `2026`

Jul `30`, `2026`

Jul `29`, `2026`

Jul `28`, `2026`

Jul `27`, `2026`