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Issues found outside of Twilio’s Network
MAINTENANCE UPDATE NOTIFICATIONS
UPCOMING MAINTENANCE
External carriers often notify us when they will be conducting maintenance.
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SYSTEM METRICS
Stay up to date on the speed at which you connect.
Know more, so you can do more.
On Call Engineers are Investigating an issue with our lookup API
Identified - We have identified an issue with inaccurate Lookup API results for a subset of numbers in Jamaica and Barbados (+1876 and +1246). We are actively working to resolve the issue and will provide an update when this is completed.
Jun 5, 17:35 PDT
Update - We are continuing to investigate this issue.
Jun 5, 17:06 PDT
Update - We are continuing to investigate this issue.
Jun 5, 17:05 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 5, 17:01 PDT
Uptime over the past 90 days. View historical uptime.
PROGRAMMABLE MESSAGING Operational
MMS Operational
SMS Operational
SMPP Operational
Channels Operational
Notify Operational
Conversations Operational
PROGRAMMABLE VOICE Operational
PSTN Operational
SIP Interface Operational
Client Web Operational
Client Mobile ? Operational
Conference ? Operational
Recording ? Operational
Queue ? Operational
Text-to-Speech ? Operational
Recording Transcriptions Operational
TwiML Operational
Voice Insights Operational
Speech Recognition Operational
AUTHY Operational
Authy 2FA Operational
Verify Operational
Authy App Operational
Lookup ? Operational
AUTOPILOT Operational
ELASTIC SIP TRUNKING ? Operational
FLEX Operational
TaskRouter ? Operational
Flex Application Platform Operational
Flex WFO Operational
INTERCONNECT Operational
PHONE NUMBERS ? Operational
PROGRAMMABLE CHAT Operational
PROGRAMMABLE FAX Operational
PROGRAMMABLE VIDEO Operational
90 days ago
100.0 % uptime
Today
Group Rooms Operational
Peer-to-Peer Rooms Operational
Recordings Operational
90 days ago
100.0 % uptime
Today
Compositions Operational
90 days ago
100.0 % uptime
Today
Network Traversal Service ? Operational
PROGRAMMABLE WIRELESS Operational
PROXY Operational
SERVERLESS Operational
Studio Operational
Functions Operational
Assets Operational
TwiML Bins Operational
Sync Operational
TWILIO PLATFORM Operational
Billing Operational
Debugger & Alerts Operational
Console Operational
REST API ? Operational
Customer Support Center ? Operational
Other Operational
CARRIER NETWORK Operational
SMS Long Code, North America Operational
MMS Long Code, North America Operational
SMS Short Code, North America Operational
MMS Short Code, North America Operational
SMS Toll-Free, North America Operational
SMS, Latin America Operational
SMS, APAC Operational
SMS, Europe Operational
SMS, Middle East & Africa Operational
SMS Delivery Notifications & Status Callbacks Operational
Voice, North America Operational
Voice, Latin America Operational
Voice, APAC Operational
Voice, Europe Operational
Voice, Middle East & Africa Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
SMS/MMS Carrier Maintenance - Sprint US Jun 6, 22:00 - Jun 7, 03:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 2, 21:07 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 2, 20:43 PDT
Scheduled - The Sprint network in the US is conducting a planned maintenance from 6 June 2020 at 22:00 PDT until 7 June 2020 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Sprint US handsets via US shortcode.
Jun 2, 20:40 PDT
SMS/MMS Carrier Maintenance - Sprint US Jun 8, 23:00 - Jun 9, 05:00 PDT
The Sprint network in the US is conducting a planned maintenance from 8 June 2020 at 23:00 PDT until 9 June 2020 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Sprint US handsets via US shortcode and US longcode.
Posted on Jun 2, 20:42 PDT
SMS Carrier Partner Maintenance - Small US Regional Carriers Jun 10, 17:00-20:00 PDT
Our SMS carrier partner in the US is conducting a planned maintenance from 10 June 2020 at 17:00 PDT until 10 June at 2020 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from below carriers via a subset of US shortcode.

Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellula r USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
Shelcomm USA
James Valley Cellular USA
Posted on Jun 2, 20:37 PDT
US Toll-Free SMS Carrier Partner Maintenance Jun 10, 21:00 - Jun 11, 00:00 PDT
Our SMS carrier partner in the US is conducting a planned maintenance from 10 June 2020 at 21:00 PDT until 11 May 2020 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US toll-free numbers.
Posted on Jun 4, 18:18 PDT
SMS Carrier Maintenance - US Cellular Jun 10, 21:30 - Jun 11, 03:30 PDT
The US Cellular network in the US is conducting a planned maintenance from 10 June 2020 at 21:30 PDT until 11 June 2020 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular handsets via US shortcodes, US longcode and US toll-free numbers.
Posted on Jun 4, 18:17 PDT
System Metrics Month Week Day
API Uptime
Fetching
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Jun 5, 2020
SMS Delivery Failures to Taiwan Over Domestic Longcodes
Resolved - The issue of SMS delivery failures to Taiwan from domestic longcodes has now been resolved. All systems are operational.
Jun 5, 09:13 PDT
Update - We are still experiencing SMS delivery failures when sending messages to Taiwan over domestic longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Jun 5, 05:26 PDT
Update - We are still experiencing SMS delivery failures when sending messages to Taiwan over domestic longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Jun 5, 02:14 PDT
Update - We are still experiencing SMS delivery failures when sending messages to Taiwan over domestic longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Jun 5, 01:08 PDT
Update - We are still experiencing SMS delivery failures when sending messages to Taiwan over domestic longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Jun 4, 23:32 PDT
Investigating - We are experiencing delivery failures to Taiwan over domestic longcodes. We have implemented a fix and moved messages over to Twilio's standard SMS product. Messages are now being delivered but their sender ID is no longer preserved. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Jun 4, 22:13 PDT
SMS Delivery Delays to Rwanda
Resolved - SMS messages are now delivering successfully again to Rwanda.
Jun 5, 03:48 PDT
Monitoring - We are observing successful delivery when sending messages to Rwanda. We will continue to monitor to ensure a full recovery.
Jun 5, 03:04 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Rwanda. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Jun 5, 02:14 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Rwanda. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Jun 5, 01:09 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Rwanda. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Jun 5, 00:07 PDT
Jun 4, 2020
Investigating SMS delivery delays to Vodafone in Germany
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodafone in Germany. This incident has been resolved.
Jun 4, 15:27 PDT
Monitoring - We are seeing recovery for SMS delivery delays when sending messages to Vodafone in Germany. We will continue to monitor to ensure a full recovery.
Jun 4, 15:10 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Vodafone in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Jun 4, 14:46 PDT
Update - We are experiencing SMS delivery delays when sending messages to Vodafone in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Jun 4, 13:22 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 4, 13:16 PDT
US Toll-Free SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jun 4, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 21:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 3 June 2020 at 21:00 PDT until 3 June 2020 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets when sending to and from US toll-free numbers.
May 29, 09:50 PDT
Jun 3, 2020
Beeline Russia - SMS Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Jun 3, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 14:00 PDT
Scheduled - Beeline network in Russia will be a conducting maintenance on their SMS platform from 03 June 2020 at 14:00 PDT until 03 June 2020 at 18:00 PDT. During this maintenance window, there could be intermittent delays delivering SMS to Megafon Russia handsets.
Jun 1, 08:24 PDT
Tele2 Russia - SMS Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Jun 3, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 14:00 PDT
Scheduled - Tele2 network in Russia will be a conducting maintenance on their SMS platform from 03 June 2020 at 14:00 PDT until 03 June 2020 at 17:00 PDT. During this maintenance window, there could be intermittent delays delivering SMS to Megafon Russia handsets.
Jun 1, 08:23 PDT
Megafon Russia - SMS Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Jun 3, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 13:01 PDT
Scheduled - Megafon network in Russia will be a conducting maintenance on their SMS platform from 03 June 2020 at 13:00 PDT until 03 June 2020 at 17:00 PDT. During this maintenance window, there could be intermittent delays delivering SMS to Megafon Russia handsets.
Jun 1, 08:21 PDT
SMS Delivery Delays to Twilio Netherlands Phone Numbers
Resolved - We are no longer experiencing delivery failures for the inbound SMS to Twilio numbers in the Netherlands. This incident has been resolved.
Jun 3, 16:55 PDT
Update - We continue to observe successful delivery for inbound SMS to Twilio numbers in the Netherlands. We will continue to monitor to ensure a full recovery.
Jun 3, 16:33 PDT
Monitoring - We are observing successful delivery for inbound SMS to Twilio numbers in the Netherlands for the past several minutes. We will continue to monitor to ensure a full recovery.
Jun 3, 15:36 PDT
Update - We are experiencing delivery delays receiving inbound SMS to a subset of Twilio numbers in the Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Jun 3, 15:17 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 3, 15:04 PDT
On Call Engineers are Investigating an inbound MMS disruption
Resolved - One customer was affected by an inbound MMS disruption; Twilio has fixed the disruption for that customer.
Jun 3, 13:11 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 3, 12:08 PDT
Request inspector is failing for recordings
Resolved - This incident which was reported to be where the request inspector failed for recordings turned out to be a false alarm. It was determined that no customers suffered any impact or impaired service.
Jun 3, 12:41 PDT
Update - We are investigating an issue where request inspector is failing for recordings made on Programmable Voice calls.
Jun 3, 11:31 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 3, 11:20 PDT
Reports of poor audio over a specific carrier partner
Resolved - All systems are operational.
Jun 3, 09:48 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 3, 09:32 PDT
Verizon US SMS Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Jun 3, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 20:01 PDT
Scheduled - The Verizon network in the US is conducting a planned maintenance from 02 June 2020 20:00 PST - 03 June 2020 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon US handsets via US shortcodes.
May 29, 09:46 PDT
Jun 2, 2020
A Portion of Twilio Inbound Phone Numbers in Singapore are not Receiving Calls
Resolved - Carriers in the region have confirmed that they have fixed the problem. This issue is now resolved.
Jun 2, 22:28 PDT
Update - We are continuing to investigate this issue.
Jun 2, 22:18 PDT
Investigating - Some customers are unable to reach their Twilio Singapore phone numbers. We are investigating the issue with carriers in the region and will provide updates as they are available.
Jun 2, 22:09 PDT
Megafon Russia - SMS Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Jun 2, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 13:00 PDT
Scheduled - Megafon network in Russia will be a conducting maintenance on their SMS platform from 02 June 2020 at 13:00 PDT until 02 June 2020 at 17:00 PDT. During this maintenance window, there could be intermittent delays delivering SMS to Megafon Russia handsets.
Jun 1, 08:20 PDT
MMS Message Delays to a Subset of Twilio Numbers
Resolved - We are no longer experiencing delays receiving MMS. This incident has been resolved.
Jun 2, 15:18 PDT
Monitoring - We experienced delays receiving MMS to a subset of Twilio numbers from 2:10pm PT until 2:42pm PT. Our engineers have identified the issue and restored service. The backlog is currently being processed. We will provide an update as quickly as possible.
Jun 2, 14:47 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 2, 14:39 PDT
Authy/Verify conversion rate for voice dropped
Resolved - We had an issue with our Authy/Verify initiated phone calls for sending verification OTP codes. This issue potentially caused a delay in the time between API request and sending of expiring code, causing conversion rates to drop. From 7:03am PDT and 9:40am PDT customers could have experienced this condition. All services are now fully operational.
Jun 2, 10:15 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 2, 09:40 PDT
Sprint US SMS Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Jun 2, 05:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 23:00 PDT
Scheduled - The Sprint network in the US is conducting a maintenance from 01 June 2020 at 23:00 PDT until 02 June 2020 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Sprint US handsets via US shortcodes and US longcodes.
May 29, 09:48 PDT
Jun 1, 2020
Supporting Document File Image 404
Resolved - The issue preventing customer viewing Supporting Documents has been resolved, and the Console is operating normally at this time.
Jun 1, 23:43 PDT
Identified - We are addressing the problem preventing customers from viewing Supporting Documents in the Console. We expect to provide another update in 30 minutes.
Jun 1, 23:20 PDT
Investigating - Customers are currently seeing 404 errors when trying to view file images of Supporting Documents in the Console. Our engineering team is currently working on a fix for this issue.
Jun 1, 22:54 PDT
Megafon Russia - SMS Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Jun 1, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 13:00 PDT
Scheduled - Megafon network in Russia will be a conducting maintenance on their SMS platform from 01 June 2020 at 13:00 PDT until 01 June 2020 at 17:00 PDT. During this maintenance window, there could be intermittent delays delivering SMS to Megafon Russia handsets.
Jun 1, 08:19 PDT
SMS Delivery Delays to Vodafone Egypt
Resolved - We are no longer experiencing delivery delays on Vodafone Egypt. This incident has been resolved.
Jun 1, 15:09 PDT
Monitoring - We are seeing recovery for SMS delivery to Vodafone Egypt. We'll continue monitoring and update this post if new information becomes available.
Jun 1, 14:50 PDT
Update - We are not noticing any improvement for the issue of SMS delivery delays to Vodafone Egypt. We are still working with our carrier partner and we will provide a more substantial update as the information becomes available.
Jun 1, 09:56 PDT
Update - We are continuing to work with our carrier partner to resolve the issue where there is delivery delays for international messages to Vodafone Egypt. We will provide further updates as the information becomes available.
Jun 1, 05:29 PDT
Update - We are continuing to work with our carrier partner to resolve the issue where there is delivery delays for international messages to Vodafone Egypt. We will provide further updates as the information becomes available.
Jun 1, 03:27 PDT
Investigating - We're currently observing delivery delays for international messages to the Vodafone network in Egypt. Our engineers are working with our carrier partner to resolve this issue. We will provide further updates as the information becomes available.
Jun 1, 02:25 PDT
SMS Delivery Delays to Mexico Telcel
Resolved - This incident has been resolved.
Jun 1, 14:43 PDT
Investigating - We're currently observing delivery delays to the Telcel network in Mexico. Our engineers are working with our carrier partner to resolve this issue. We will provide further updates as the information becomes available.
Status: Investigating
Jun 1, 13:37 PDT
On Call Engineers are Investigating an issue when receiving DTMF
Resolved - All systems are operational.
Jun 1, 13:08 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 1, 11:56 PDT
Workforce Management integration with Flex was down
Resolved - We were experiencing degraded connectivity between Workforce Management and Flex. This was causing a delay with the delivery of Real-Time Adherence data for a subset of customers. Our engineers have identified the root cause and have resolved the issue.
Jun 1, 10:14 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 1, 09:46 PDT
SMS Carrier Maintenance - T-Mobile US
Completed - The scheduled maintenance has been completed.
Jun 1, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 23:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 31, 18:08 PDT
Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 31 May 2020 at 23:00 PDT until 1 June 2020 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets via US shortcodes, US longcode and US toll-free numbers.
May 31, 17:04 PDT
May 31, 2020
SMS Delivery Delays to Airtel India
Resolved - This incident has been resolved.
May 31, 23:56 PDT
Update - We are continuing to work on a fix for this issue.
May 31, 22:07 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Airtel in India. All circles of Airtel in India is experiencing delivery latency. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
May 31, 20:21 PDT
SMS Delivery Delays to Asia Cell Iraq
Resolved - This incident has been resolved.
May 31, 23:43 PDT
Update - We are continuing to work with our carrier partner to investigate this issue that is causing delayed delivery of SMS to handsets in Iraq. We will provide further updates as more information becomes available.
May 30, 22:37 PDT
Update - We are continuing to work with our carrier partner to investigate this issue that is causing delayed delivery of SMS to handsets in Iraq. Our next update will be at 10 PM PT.
May 30, 14:04 PDT
Update - We are continuing to work with our carrier partner to investigate this issue that is causing delayed delivery of SMS to handsets in Iraq. Our next update will be at 2 PM PT.
May 30, 07:58 PDT
Update - Our engineering team is still working along with our carrier partner to resolve this issue. We will provide an update as soon as we have additional information.
May 29, 23:59 PDT
Update - Our engineering team is still working along with our carrier partner to resolve this issue. We will provide an update as soon as we have additional information.
May 29, 17:18 PDT
Update - Our engineering team is still working along with our carrier partner to resolve this issue. We will provide an update as soon as we have additional information.
May 29, 05:30 PDT
Update - Our engineering team is still working along with our carrier partner to resolve this issue. We will provide an update as soon as we have additional information.
May 29, 02:14 PDT
Update - Our engineering team is still working along with our carrier partner to resolve this issue. We will provide an update as soon as we have additional information.
May 28, 22:22 PDT
Update - Our engineering team is still working along with our carrier partner to resolve this issue. We will continue to monitor this situation and will provide an update as soon as more information becomes available.
May 28, 20:24 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Asia Cell Iraq. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
May 28, 19:13 PDT
SMS Delivery Delays to Malawi
Resolved - This incident has been resolved.
May 31, 19:21 PDT
Monitoring - We are seeing recovery for SMS delivery times to Malawi. We'll continue monitoring and update this post if new information becomes available.
May 31, 16:44 PDT
Update - We are continuing to work with our carrier partner to investigate this issue that is causing delayed delivery of SMS to handsets in Malawi. We will provide further updates as more information becomes available.
May 30, 23:49 PDT
Update - We are continuing to work with our carrier partner to investigate this issue that is causing delayed delivery of SMS to handsets in Malawi. Our next update will be at midnight PT on the morning of 5/31.
May 30, 16:00 PDT
Update - We are continuing to work with our carrier partner to investigate this issue that is causing delayed delivery of SMS to handsets in Malawi. Our next update will be at 4 PM PT.
May 30, 12:00 PDT
Update - We are continuing to work with our carrier partner to investigate this issue that is causing delayed delivery of SMS to handsets in Malawi. Our next update will be at 12 PM PT.
May 30, 07:56 PDT
Update - Our engineering team is still working along with our carrier partner to resolve this issue. We will provide an update as soon as we have additional information.
May 30, 05:56 PDT
Update - We are continuing to investigate this issue.
May 30, 04:52 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Malawi. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
May 30, 04:51 PDT
E911 Address Provisioning Failures
Resolved - This incident has been resolved.
May 31, 19:03 PDT
Update - We are continuing to work on a fix for this issue. We'll update this posting as more information becomes available.
May 31, 17:22 PDT
Identified - Our team has identified an issue preventing new addresses from being provisioned for E911. We're working with our partners to resolve the problem and we'll update this posting with more information as it becomes available.
May 31, 16:14 PDT
May 30, 2020
May 29, 2020
SMS Delivery Delays to Indosat Indonesia over International Registered Alphanumeric Sender ID
Resolved - We are no longer experiencing delivery delays on Indosat network in Indonesia. This incident has been resolved.
May 29, 22:31 PDT
Monitoring - We are observing successful delivery on Indosat network in Indonesia for the last 30 minutes. We will continue to monitor to ensure a full recovery.
May 29, 21:37 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Indosat network in Indonesia over international registered alphanumeric sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
May 29, 20:58 PDT
SMS Delivery Delays to Brazil Nextel
Resolved - We are no longer experiencing delivery delays on Nextel network in Brazil. This incident has been resolved.
May 29, 21:43 PDT
Monitoring - We are observing successful delivery on Nextel network in Brazil for the last 30 minutes. We will continue to monitor to ensure a full recovery.
May 29, 20:35 PDT
Update - Our engineering team is still working along with our carrier partner to resolve this issue. We will provide an update as soon as we have additional information.
May 29, 19:25 PDT
Investigating - Our engineering team is still working along with our carrier partner to resolve this issue. We will provide an update as soon as we have additional information.
May 29, 17:19 PDT
Identified - We are seeing SMS delivery delays to the Nextel network in Brazil. We are working on fixing it.
May 29, 14:23 PDT
SMS Delivery Delays to Malawi Telekom Networks
Resolved - We are no longer experiencing delivery delays on Malawi Telekom Network in Malawi. This incident has been resolved.
May 29, 18:38 PDT
Monitoring - We are observing successful delivery on Malawi Telekom Network in Malawi for the last 60 minutes. We will continue to monitor to ensure a full recovery.
May 29, 17:45 PDT
Update - Our engineering team is still working along with our carrier partner to resolve this issue. We will provide an update as soon as we have additional information.
May 29, 17:17 PDT
Update - Our engineering team is still working along with our carrier partner to resolve this issue. We will provide an update as soon as we have additional information.
May 29, 12:02 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Malawi Telekom Networks. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
May 29, 09:41 PDT
SMS Delivery Report Delays to US over US/CA Toll-Free Numbers
Resolved - We are no longer experiencing delivery report delays when sending messages to US over US/CA Toll-Free Numbers. This incident has been resolved.
May 29, 18:37 PDT
Monitoring - We are observing signs of recovery in SMS delivery reports when sending messages to US over US/CA Toll-Free Numbers. We will continue to monitor to ensure a full recovery.
May 29, 17:53 PDT
Investigating - We are experiencing SMS delivery report delays when sending messages to US over US/CA Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
May 29, 17:07 PDT
Inbound call failures to Barcelona DIDs
Resolved - This incident has been resolved.
May 29, 06:03 PDT
Update - This incident has been resolved. All services are operating normally.
May 29, 06:03 PDT
Update - We are continuing to work with our carrier partner to resolve the issue. We will provide further updates as the information becomes available.
May 29, 05:25 PDT
Investigating - We are observing some call failures to Barcelona Phone numbers in the +3493* range. We will continue to monitor this situation and will provide an update as soon as more information becomes available.
May 29, 03:11 PDT
May 28, 2020
Inbound Call Failures to Hungary
Resolved - The issue affecting inbound calls to Hungary phone numbers has been resolved, and the service is functioning normally at this time.
May 28, 17:18 PDT
Identified - We are observing some inbound call failures to Hungary phone numbers and are working with our carrier partner to resolve the issue.
May 28, 09:52 PDT
Update - There is an issue affecting incoming calls to Hungary. The issue shows signs of improvement as calls are connecting at a higher rate.
May 28, 09:21 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 28, 09:17 PDT
Inbound call failures to Barcelona DIDs
Resolved - The issue affecting inbound calls to Barcelona phone numbers has been resolved, and the service is functioning normally at this time.
May 28, 10:28 PDT
Update - We are still continuing to work with our carrier partner to resolve the issue. We will provide further updates as more information becomes available.
May 28, 05:47 PDT
Update - We are continuing to work with our carrier partner to resolve the issue. We will provide further updates as the information becomes available.
May 28, 04:24 PDT
Investigating - We are observing some call failures to Barcelona Phone numbers in the +3493* range. We will continue to monitor this situation and will provide an update as soon as more information becomes available.
May 28, 03:08 PDT
PayPal failure when adding funds to account
Resolved - The issue affecting adding funds with PayPal has been resolved, and payments are functioning normally at this time.
May 28, 06:48 PDT
Update - We are continuing to investigate this issue.
May 28, 06:01 PDT
Investigating - We are aware of a failure when adding funds using PayPal, due to a service disruption, as can be seen here:

https://www.paypal-status.com/api/production

We expect to provide another update within the next hour.
May 28, 06:00 PDT
SMS Carrier Maintenance - AT&T US
Completed - The scheduled maintenance has been completed.
May 28, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 21:00 PDT
Scheduled - The AT&T network in the US is conducting a maintenance from 27 May 2020 at 21:00 PDT until 28 May 2020 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets when sending via US shortcodes, US longcodes and US toll-free numbers.
May 25, 08:30 PDT
May 27, 2020
US Toll-Free SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
May 27, 23:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 21:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 27 May 2020 at 21:00 PDT until 27 May 2020 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets when sending to and from US toll-free numbers.
May 22, 10:56 PDT
SMS Delivery Delays To Mexico Telcel
Resolved - SMS delivery to the Telcel network in Mexico has now been stable and marking this incident as resolved.
May 27, 22:18 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 27, 21:33 PDT
Update - We are still continuing to work on a fix for this issue.
May 27, 19:08 PDT
Update - We are continuing to work on a fix for this issue.
May 27, 17:19 PDT
Identified - We are seeing delays delivering SMS to Mexico Telcel handsets. This is a partial impact on a subset of messages.
May 27, 16:06 PDT
Intermittent Failures of Inbound Calls towards Spanish Numbers (Madrid Area +34911)
Resolved - We are no longer experiencing failures of Inbound calls to Twilio Spanish numbers (Madrid Area) which means the issue is now resolved.
May 27, 17:30 PDT
Monitoring - We are seeing improvements in Spain after peak hours. We are continuing to work with our carrier partner to improve capacity.
May 27, 14:16 PDT
Update - We are continuing to work together with our carrier partner towards a fix for this issue.
May 27, 11:44 PDT
Update - Our engineering team is still working along with our carrier partner to resolve this issue
May 27, 05:49 PDT
Update - We are continuing to work together with our carrier partner towards a fix for this issue.
May 27, 04:41 PDT
Update - Our engineering team is still working on a fix for this issue. The affected prefix is +34911 only.
May 27, 03:16 PDT
Identified - We are currently experiencing some failures of Inbound calls towards Twilio Spanish numbers (Madrid Area)- We are working with our local carrier partner to resolve the issue.
May 27, 02:00 PDT
Inbound Calls to a Small Subset of Swedish Numbers failing
Resolved - The issue impacting inbound calls to some Swedish numbers has been resolved. The service is operating normally at this time.
May 27, 09:57 PDT
Update - Our engineering team is still working along with our carrier partner to resolve this issue
May 27, 05:47 PDT
Update - We are experiencing an ongoing issue of inbound calls to a small subset of Swedish numbers failing. Our engineering team is working together with our carrier partners, to pinpoint the root cause of this issue and resolve it.
May 27, 04:19 PDT
Investigating - Our monitoring systems have detected a potential issue pertaining inbound calls to Swedish numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 27, 03:27 PDT
SMS Carrier Maintenance - AT&T US
Completed - The scheduled maintenance has been completed.
May 27, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 21:00 PDT
Scheduled - The AT&T network in the US is conducting a maintenance from 26 May 2020 at 21:00 PDT until 27 May 2020 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets when sending via US shortcodes, US longcodes and US toll-free numbers.
May 25, 08:29 PDT
May 26, 2020
AT&T Mexico - SMS Carrier Maintenance
Completed - The scheduled maintenance has been completed.
May 26, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 23:00 PDT
Scheduled - The AT&T network in Mexico will be conducting an emergency maintenance on their SMS platform from 25 May 2020 at 23:00 PDT until 26 May 2020 at 03:00 PDT. During this maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
May 25, 11:01 PDT
May 25, 2020
Megafon Russia - SMS Carrier Maintenance
Completed - The scheduled maintenance has been completed.
May 25, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 13:00 PDT
Scheduled - Megafon network in Russia will be a conducting maintenance on their SMS platform from 25 May 2020 at 13:00 PST until 25 May 2020 at 17:00 PST. During this maintenance window, there could be intermittent delays delivering SMS to Megafon Russia handsets.
May 22, 12:03 PDT
Beeline Russia - SMS Carrier Maintenance
Completed - The scheduled maintenance has been completed.
May 25, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 15:00 PDT
Scheduled - Beeline network in Russia will be conducting an emergency maintenance on their SMS platform from 25 May 2020 at 15:00 PDT until 25 May 2020 16:00 PDT. During this maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
May 25, 11:04 PDT
May 24, 2020
On Call Engineers are Investigating an issue with customer upgrades and address validation.
Resolved - Addresses can be created and validated correctly now. All of our services are up and operational.
May 24, 03:05 PDT
Update - We are continuing to investigate this potential issue with customer upgrades.
May 23, 23:59 PDT
Investigating - Our monitoring systems have detected a potential issue with customer upgrades and address validation. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 23, 20:50 PDT
May 23, 2020
On Call Engineers are Investigating an issue with customer upgrades
Resolved - The incident of customer account upgrade is now resolved.
May 23, 07:33 PDT
Update - We are continuing to investigate this potential issue with customer upgrades.
May 23, 07:07 PDT
Investigating - Our monitoring systems have detected a potential issue with customer upgrades. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 23, 07:06 PDT
May 22, 2020
SMS Carrier Maintenance - T-Mobile US
Completed - The scheduled maintenance has been completed.
May 22, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 23:01 PDT
Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 21 May 2020 at 21:00 PDT until 22 May 2020 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets via US and Canada Toll-Free Numbers.
May 21, 22:27 PDT
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