Twilio Status

Mar 2, 2021

SMS Delivery Delays to Nigeria Glo Mobile Network

Resolved - We are no longer experiencing SMS delivery delays to the Nigeria Glo Mobile network. This incident has been resolved.
Mar 2, 11:12 PST

Update - We are now observing successful SMS delivery to the Nigeria Glo Mobile network. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 2, 09:17 PST

Investigating - We are experiencing SMS delivery delays when sending messages to the Nigeria Glo Mobile network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 2, 08:29 PST

SMS Delivery Delays to Egypt Multiple Networks

Resolved - We are no longer experiencing SMS delivery delays to any networks in Egypt. This incident has been resolved.
Mar 2, 07:00 PST

Update - We are observing recovery in SMS delivery delays when sending to Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 2, 05:19 PST

Monitoring - We are observing recovery in SMS delivery delays when sending to Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 2, 05:15 PST

Update - We are still experiencing SMS delivery delays when sending messages to Egypt on multiple networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in the next 4 hours or as soon as more information becomes available.
Mar 2, 04:10 PST

Update - We are still experiencing SMS delivery delays when sending messages to Egypt on multiple networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 2, 02:16 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Egypt multiple networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 2, 01:19 PST

Mar 1, 2021

SMS Delivery Failures to Safaricom Kenya

Resolved - We are no longer experiencing SMS delivery failures sending to Safaricom Kenya. This incident has been resolved.
Mar 1, 11:02 PST

Monitoring - We are now observing successful SMS delivery to Safaricom Kenya. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 1, 09:50 PST

Update - We are still experiencing SMS delivery failures sending to Safaricom Kenya. Our engineers will continue to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 1, 09:01 PST

Investigating - We are experiencing SMS delivery failures sending to Safaricom Kenya. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 1, 08:04 PST

SMS Delivery Failures on Orange Jordan Network

Resolved - We are no longer experiencing SMS delivery failures to the Jordan Orange network. This incident has been resolved.
Mar 1, 08:25 PST

Monitoring - We are now observing successful SMS delivery to the Jordan Orange network. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 1, 06:50 PST

Update - We are still experiencing delivery failures when sending messages to Orange Jordan Network. Our carrier have confirmed that the issue is related to Orange local Network and they are working on fixing the issue. We expect to provide another update in 4 hour or as soon as more information becomes available.
Mar 1, 04:19 PST

Update - We are still experiencing delivery failures when sending messages to Orange Jordan Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
Mar 1, 02:23 PST

Investigating - We are experiencing delivery failures when sending messages to Orange Jordan Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 1, 01:24 PST

SMS Delivery Delay To Myanmar Over MPT

Resolved - We are no longer experiencing SMS delivery delays when sending to the MPT Myanmar network. This incident has been resolved.
Mar 1, 06:55 PST

Update - We are continuing to work with our carrier partner to resolve SMS delivery delays to MPT Myanmar network. We expect to provide another update in 16 hours or as soon as more information becomes available.
Feb 28, 19:52 PST

Update - We are continuing to work with our carrier partner to resolve SMS delivery delays to MPT Myanmar network. We expect to provide another update in 8 hours or as soon as more information becomes available.
Feb 28, 11:53 PST

Update - We are still experiencing SMS delivery delays to Myanmar over MPT network. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 28, 08:12 PST

Update - We are continuing to work with our carrier partner to resolve SMS delivery delays to Myanmar over MPT. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 28, 06:40 PST

Investigating - We are experiencing SMS Delivery Delay to MPT Myanmar network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Feb 28, 05:59 PST

Inbound Call Failures to a Subset of Twilio Austria Phone Numbers

Resolved - The issue affecting inbound calls to Twilio Austria phone numbers has been resolved, and the service is functioning normally at this time.
Mar 1, 06:12 PST

Monitoring - We have started seeing recovery for inbound calls to a subset of Twilio Austria phone numbers for the last 30 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 1, 04:17 PST

Update - We are still observing call failures to a subset of Twilio Austria phone numbers. We are currently still waiting for our carrier partner to resolve the issue. We expect to provide another update in 4 hour or as soon as more information becomes available.
Mar 1, 04:02 PST

Update - We are still observing call failures to a subset of Twilio Austria phone numbers. We are currently still waiting for our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
Mar 1, 02:02 PST

Investigating - We are observing call failures to a subset of Twilio Austria phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 1, 01:04 PST

Chat SDK connectivity to Twilio infrastructure in IE1 region

Resolved - We have fully investigated a connection issue for Twilio Chat SDK for customers who host their chat service in IE1 region, the connection is now fully recovered and this incident is resolved.
Mar 1, 03:18 PST

Update - We are investigating a major issue with the Chat SDK connectivity to Twilio infrastructure, The impact is limited to customers who host their Chat Service in the IE1 region, our engineers are investigating the issue and we will provide more update in 30 minutes or as soon as more information comes available.
Mar 1, 02:48 PST

Investigating - Our monitoring systems have detected a potential issue with Twilio SDks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 1, 02:32 PST

Feb 28, 2021

SMS Delivery Failures to Movistar Chile

Resolved - We are no longer experiencing SMS delivery failures to a subset of phone numbers in Movistar network Chile. This incident has been resolved.
Feb 28, 21:03 PST

Monitoring - We have seen improvement in SMS delivery to a subset of phone numbers in Movistar network Chile. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 28, 19:16 PST

Update - We are experiencing SMS delivery failures when sending messages to a subset of phone numbers in Movistar Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 28, 18:32 PST

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Failures to Movistar Chile. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 28, 18:27 PST

Russian Federation SMS Carrier Maintenance - Tele2 Russian Federation

Completed - The scheduled maintenance has been completed.
Feb 28, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 12:00 PST

Scheduled - Tele2 network in the Russian Federation is conducting a Scheduled Maintenance from 28 February 2021 at 12:00 PST until 28 February 2021 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2-Mobile Russian Federation.
Feb 28, 03:19 PST

On Call Engineers are Investigating

Resolved - We have fully investigated the issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Feb 28, 12:48 PST

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 28, 12:27 PST

SMS Delivery Delays To ETISALAT Nigeria

Resolved - We are no longer experiencing delivery delays when sending to ETISALAT Nigeria. This incident has been resolved.
Feb 28, 10:47 PST

Monitoring - We are observing successful SMS delivery to ETISALAT Nigeria for the last 1 hour. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 28, 09:14 PST

Update - We are still experiencing SMS delivery delays when sending messages to ETISALAT Nigeria. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
Feb 28, 08:14 PST

Update - We are continuing to work with our carrier partner to resolve SMS delivery delays to ETISALAT Nigeria. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 28, 06:39 PST

Investigating - We are experiencing SMS delivery delays when sending messages to ETISALAT Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 28, 05:49 PST

On Call Engineers are Investigating

Resolved - We have fully investigated the report of delayed DLRs for SMS sent to Egypt Vodafone, Orange, and Etisalat. This was triggered by our automated alert, and it was determined that the impact was limited to a small set of customers, who have been reached out individually to address any concerns.
Feb 28, 09:11 PST

Investigating - Our monitoring systems have detected a potential issue with delayed DLRs for SMS sent to Egypt Vodafone, Orange, and Etisalat. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 28, 08:52 PST

SMS Delivery Failures to Beeline Russia and Delivery Delays To MegaFon Russia

Resolved - We are no longer experiencing delivery failures to Beeline Russia and delivery delays to MegaFon Russia. This incident has been resolved.
Feb 28, 08:21 PST

Monitoring - We are observing successful SMS delivery to Beeline Russia and MegaFon Russia for the last 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 28, 06:46 PST

Update - We are continuing to work with our carrier partner to resolve SMS delivery delays to Beeline Russia and delivery failures to MegaFon Russia. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 28, 06:14 PST

Investigating - We are experiencing SMS Delivery Failures when sending messages to Beeline and Delivery Delays to MegaFon Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 28, 05:26 PST

SMS Delivery Delays to MTN Nigeria

Resolved - We are no longer experiencing delivery delays to MTN Nigeria. This incident has been resolved.
Feb 28, 06:20 PST

Monitoring - We are observing successful SMS delivery when sending messages to MTN Nigeria. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 28, 04:59 PST

Investigating - We are experiencing SMS delivery delays when sending messages to MTN Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 28, 04:50 PST

SMS Delivery Delay to Myanmar Over MPT

Resolved - We are no longer experiencing SMS delivery when sending messages to Myanmar over MPT network. This incident has been resolved.
Feb 28, 04:26 PST

Monitoring - We are observing successful SMS delivery when sending messages to Myanmar over MPT network. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 28, 02:59 PST

Update - We are experiencing SMS Delivery Delay to Myanmar over MPT network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available
Feb 28, 00:58 PST

Update - We are experiencing SMS Delivery Delay to Myanmar over MPT network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 27, 22:58 PST

Investigating - Our monitoring systems have detected a potential issue with SMS delivery Delay to Myanmar over MPT. Our engineering team has been alerted and is actively investigating. We will provide further updates in 1 hour or as soon as we have more information.
Feb 27, 22:10 PST

Packet Loss in Multiple Regions Affecting Super SIM Devices

Resolved - Our systems experienced packet loss across multiple regions affecting connectivity for Super SIM devices. Service was degraded between 23:02 and 23:18 Pacific Time on 02/27/2021. During this period, customers may have experienced some interruption of their data traffic and devices reconnected. The issue has now been resolved.
Feb 28, 00:08 PST

Feb 27, 2021

Packet Loss in Multiple Regions Affecting Twilio API Traffic

Resolved - Our systems experienced packet loss across multiple regions affecting all Twilio API traffic not limiting to voice. Service was degraded between 23:02 and 23:18 Pacific Time on 02/27/2021. During this period, customers may have experienced some failures on their Twilio API traffic. The issue has now been resolved.
Feb 27, 23:48 PST

Planned Maintenance for Flex Insights

Completed - The scheduled maintenance has been completed.
Feb 27, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 01:00 PST

Scheduled - The Flex Insights dashboards visualisation partner in the US is conducting a planned maintenance on Saturday, February 27th, 2021, at 1:00 AM Pacific Standard Time. The maintenance window is planned to take up to 2 hours. During the maintenance window Flex Insights access will be unavailable.
Feb 15, 03:31 PST

SMS Delivery Delays to Tele2 Russia

Resolved - We are no longer experiencing SMS delivery delays when sending to Tele2 Russia. This incident has been resolved.
Feb 27, 02:41 PST

Monitoring - We are observing recovery in SMS delivery delays to Tele2 Russia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 27, 00:48 PST

Update - We are continuing to experience delivery delays sending messages to Tele2 Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 26, 22:44 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Tele2 Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 26, 21:48 PST

Programmable Messaging and SMS Experiencing Delays in Indexing New Messages

Resolved - Delays in Indexing new messages has been resolved and Programmable SMS is operating normally at this time.
Feb 27, 02:40 PST

Monitoring - We are seeing recovery in indexing of new messages for Programmable Messaging and SMS products. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 27, 02:15 PST

Update - We continue to investigate the issue and will provide an update in 2 hours or as soon as additional information is available.
Feb 27, 01:42 PST

Update - We continue to investigate this issue. We will provide an update in 1 hour or as soon as additional information is available.
Feb 27, 00:28 PST

Update - We are experiencing delays in indexing new messages in Programmable Messaging and SMS products. We expect the inbound and outbound message propagation operating normally, however messages are unavailable for queries in real-time and delayed in logs. Messaging Insights data is not delayed and can be used instead.

We identified a problem with internal service and investigating the root cause. We expect to provide another update in 30 minutes.
Feb 27, 00:05 PST

Update - We are continuing to investigate this issue.
Feb 26, 23:48 PST

Investigating - Our monitoring systems have detected a potential issue with Programmable Messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 26, 23:41 PST

SMS Delivery Delays to MPT Myanmar

Resolved - We are no longer experiencing delivery delays to MPT Myanmar. This incident has been resolved.
Feb 27, 00:30 PST

Monitoring - We are observing successful SMS delivery MPT Myanmar. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 26, 22:34 PST

Update - We are continuing to experience delivery delays sending messages to MPT Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 26, 22:05 PST

Investigating - We are experiencing delivery delays sending to MPT Myanmar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 26, 21:09 PST

Feb 26, 2021

SMS Delivery Delays to Mexico Telcel

Resolved - We are no longer experiencing delivery failures to Mexico Telcel. This incident has been resolved.
Feb 26, 19:38 PST

Monitoring - We are observing successful SMS delivery when sending messages to Mexico Telcel. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 26, 19:05 PST

Update - We are still experiencing SMS delivery delays when sending messages to Mexico Telcel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 26, 17:07 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Mexico Telcel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 26, 16:08 PST

Cross Platform API Errors affecting Multiple Products

Resolved - The issue impacting multiple products has been resolved, and Twilio services are operating normally at this time.
Feb 26, 09:34 PST

Monitoring - Twilio services are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Feb 26, 09:04 PST

Update - Twilio services are now operating normally, however processing of Programmable Messaging queues was delayed during the incident. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 26, 08:55 PST

Update - We are no longer experiencing connection issues across multiple products, however Programmable Messaging queues of messages are still being processed. In particular, Twilio Console, REST API, and Flex access is restored. Our ability to process voice calls was unaffected. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 26, 07:55 PST

Identified - We are continuing to experience connection issues across multiple products such as Programmable Voice, Programmable SMS, Billing, Messaging API, Conversations API, Flex, Chat, Conversation, Super SIM, Verify API, Authy API, Console, Autopilot, REST API, Identity, Studio API, Phone Number API, Pricing API. Our engineers are working on finding a solution. Twilio Console and REST API access is being restored. Our ability to process voice calls is unaffected but auxiliary services may be operating in a degraded mode. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 26, 07:34 PST

Update - We are continuing to experience connection issues across multiple products such as Programmable Voice, Programmable SMS, Billing, Messaging API, Conversations API, Flex, Chat, Conversation, Super SIM, Verify API, Authy API, Console, Autopilot, REST API, Identity, Studio API, Phone Number API, Pricing API. Our engineers are working on finding a solution. Twilio Console access is being restored. Our ability to process voice calls is unaffected but auxiliary services may be operating in a degraded mode. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 26, 07:18 PST

Update - We are continuing to experience connection issues across multiple products such as Programmable voice, Programmable SMS, Billing, Messaging API, Conversations API, Flex, Chat, Conversation, Super SIM, Verify API, Authy API, Console, Autopilot, Gateway-Rest-API, Identity, Studio API, Phone Number API, Pricing API. Our engineers are working on finding a solution. Twilio console is not available at the moment. Our ability to process Voice Calls is unaffected but auxiliary services may be operating in a degraded mode. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 26, 06:18 PST

Update - We are experiencing connection issues across multiple products such as Programmable voice, Programmable SMS, Billing, Messaging API, Conversations API, Flex, Chat, Conversation, Super SIM, Verify API, Authy API, Console, Gateway-Rest-API, Identity, Pricing API. The Twilio console is not available at the moment.
Our engineers are working on finding a solution. We expect to provide another update in 30 minutes or as soon as more information becomes available
Feb 26, 05:48 PST

Update - We are continuing to investigate this issue.
Feb 26, 05:46 PST

Update - We are continuing to investigate this issue.
Feb 26, 05:44 PST

Investigating - Our monitoring systems have detected a potential issue with Conversation, Chat and Rest API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 26, 05:25 PST

Feb 25, 2021

Inbound Call Failures to a Subset of Twilio UK Phone Numbers

Resolved - The issue affecting inbound calls to to the + 447700 range of Twilio UK mobile numbers has been resolved, and the service is functioning normally at this time.
Feb 25, 14:41 PST

Monitoring - We have started seeing recovery for inbound calls to the + 447700 range of Twilio UK mobile numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Feb 25, 14:10 PST

Update - We are observing call failures to a subset of Twilio UK phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Feb 25, 10:42 PST

Update - We are observing call failures to a subset of Twilio UK phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 25, 08:45 PST

Update - We are observing call failures to a subset of Twilio UK phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 25, 07:40 PST

Investigating - Our monitoring systems have detected a potential issue impacting inbound calls to a subset of Twilio UK Phone Numbers.
Our engineering team has been alerted and is actively investigating. We will provide another update within the next 30 minutes or as soon as more information becomes available.
Feb 25, 07:15 PST

SMS Delivery Receipts Delays From Australia Vodafone

Resolved - We are no longer experiencing SMS delivery receipt delays when sending messages to Australia Vodafone. This incident has been resolved.
Feb 25, 13:13 PST

Monitoring - We are observing recovery in delivery receipt delays when sending messages to Australia Vodafone. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Feb 25, 12:45 PST

Update - We are experiencing SMS delivery receipts delays when sending messages to Australia Vodafone. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 25, 09:08 PST

Update - We are experiencing SMS delivery receipts delays when sending messages to Australia Vodafone. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 25, 07:05 PST

Update - We are experiencing SMS delivery receipts delays when sending messages to Australia Vodafone. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 25, 06:06 PST

Investigating - Our monitoring systems have detected a potential issue with Programmable SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 25, 05:55 PST

SMS Carrier Maintenance - AT&T US

Completed - The scheduled maintenance has been completed.
Feb 25, 11:29 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 21:01 PST

Scheduled - The AT&T network in the US is conducting an emergency maintenance from 24 February 2021 at 21:00 PST until 25 February 2021 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets via US short code, US long code and US toll-free numbers.
Feb 20, 17:59 PST

Packet Loss For Outbound Voice Calls To Taiwan

Resolved - The issue affecting outbound calls to Taiwan has been resolved, and the service is functioning normally at this time.
Feb 25, 10:39 PST

Update - We are continuing to experience packet loss for outbound voice calls to Taiwan. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Feb 25, 08:25 PST

Update - We are continuing to experience packet loss for outbound voice calls to Taiwan. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Feb 25, 04:26 PST

Update - We are continuing to experience packet loss for outbound voice calls to Taiwan. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
Feb 25, 02:26 PST

Update - We are experiencing packet loss for outbound voice calls to Taiwan. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 25, 01:26 PST

Investigating - Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 25, 01:00 PST

Elevated SMS Delivery Failures to US Verizon

Resolved - We are no longer experiencing elevated delivery failures to US Verizon. This incident has been resolved.
Feb 25, 10:33 PST

Monitoring - We are observing normal rates of successful SMS delivery US Verizon. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 25, 10:22 PST

Update - Our monitoring systems have detected a slight increase delivery failures sending from Twilio phone numbers to US Verizon. Our engineers are investigating the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
Feb 25, 10:07 PST

Investigating - Our monitoring systems have detected a potential issue with sending SMS from Twilio US phone numbers to Verizon Wireless. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 25, 09:49 PST

Elevated Errors Accessing Phone Numbers

Resolved - Between 8:34 and 9:16 PST phone numbers related services had elevated errors and timeouts. This impacted incoming phone numbers, verified caller IDs, and account signups. This issue has been resolved and phone numbers services are operating normally at this time.
Feb 25, 10:02 PST

Monitoring - Phone numbers related services are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Feb 25, 09:29 PST

Identified - Our monitoring systems have detected elevated errors and timeouts accessing several phone numbers resources including incoming phone numbers and verified caller IDs via REST API and Console. We expect to provide another update in 60 minutes or as soon as more information becomes available.
Feb 25, 09:21 PST

Investigating - Our monitoring systems have detected a potential issue with phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 25, 09:07 PST

SMS Delivery Delays to Ethiopia ETH-MTN Network

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Ethiopia ETH-MTN network. This incident is now resolved.
Feb 25, 03:26 PST

Update - We are continuing to observe recovery in delivery delays when sending messages to Ethiopia ETH-MTN network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 25, 01:52 PST

Update - We are observing recovery in delivery delays when sending messages to Ethiopia ETH-MTN network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 24, 23:52 PST

Monitoring - We are observing recovery in delivery delays when sending messages to Ethiopia ETH-MTN network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Feb 24, 23:18 PST

Update - We are continuing to experience SMS delivery delays when sending messages to Ethiopia ETH-MTN network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Feb 24, 13:35 PST

Update - We are continuing to experience SMS delivery delays when sending messages to Ethiopia ETH-MTN network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Feb 24, 05:37 PST

Update - We are continuing to experience SMS delivery delays when sending messages to Ethiopia ETH-MTN network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 24, 01:37 PST

Update - We are experiencing SMS delivery delays when sending messages to Ethiopia ETH-MTN network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 23, 23:37 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Ethiopia ETH-MTN network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 60 minutes or as soon as more information becomes available.
Feb 23, 22:49 PST

Inbound Call Failures to a Subset of Twilio Mexican Toll-Free Phone Numbers

Resolved - We are no longer experiencing inbound call failures to Twilio Mexican Toll-Free Phone Numbers. This incident is now resolved.
Feb 25, 03:16 PST

Monitoring - We are observing recovery on inbound call failures to Twilio Mexican Toll-Free Phone Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 25, 02:00 PST

Update - The issue causing inbound call failures to Twilio Mexican Toll-Free Phone Numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 25, 00:22 PST

Identified - We are observing a subset of call failures to Twilio Mexican Toll-Free Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in an hour or as soon as more information becomes available.
Feb 24, 23:22 PST

Investigating - Our monitoring systems have detected a potential issue with Inbound Call to Mexico Toll-Free Number. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 24, 22:59 PST

Super SIM Planned Maintenance

Completed - The scheduled maintenance has been completed.
Feb 25, 02:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 01:00 PST

Scheduled - There is a maintenance window scheduled with one of the partners for Twilio's Super SIM. The window starts from Feb 25th 01:00 PST (Feb 25th 09:00 UTC) until Feb 25th 02:00 PST (Feb 25th 10:00 UTC). At this time, the signaling connections with the Twilio platform may be interrupted as new links are established. Devices already registered and with an existing data session should be unaffected. New registrations may experience short delays in establishing connectivity. Twilio will be actively monitoring the system during this work.
Feb 24, 10:00 PST

Feb 24, 2021

US Toll-Free SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Feb 24, 23:59 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 20:00 PST

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 24th Feb 2021 at 20:00 PDT until 24th Feb 2021 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from US handsets via US toll-free numbers.
Feb 11, 09:13 PST

SMS Delivery Delays to Multiple Network over Toll-Free Numbers in US

Resolved - There is an ongoing planned maintenance by our SMS carrier partner in the US from 24th Feb 2021 at 20:00 PDT until 24th Feb 2021 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from US handsets via US toll-free numbers.
Closing this incident as updates on the maintenance can be found here - https://status.twilio.com/incidents/c1wm6w8cg92t
Feb 24, 21:16 PST

Investigating - We are experiencing SMS delivery delays when sending messages to multiple network over Toll-Free numbers in US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in an hour or as soon as more information becomes available.
Feb 24, 20:46 PST

Delivery Report Delays to Azerbaijan

Resolved - We are no longer experiencing SMS delivery report delays to Azerbaijan. This incident has been resolved.
Feb 24, 17:20 PST

Monitoring - SMS delivery to Azerbaijan is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Feb 24, 16:42 PST

Update - We are experiencing SMS delivery issues when sending messages to Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 60 minutes or as soon as more information becomes available.
Feb 24, 16:08 PST

Update - We are experiencing SMS delivery issues when sending messages to Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 24, 14:10 PST

Update - We are experiencing SMS delivery issues when sending messages to Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 60 minutes or as soon as more information becomes available.
Feb 24, 13:12 PST

Update - We are experiencing SMS DLR issues when sending messages to Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 60 minutes or as soon as more information becomes available.
Feb 24, 12:22 PST

Investigating - Our monitoring systems have detected a potential issue with Outbound SMS delivery in Azerbaijan . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 24, 12:12 PST

Notification Logs are Delayed in Twilio Console

Resolved - Notifications logs in the console are operating normally for the Notify product. This incident is resolved.
Feb 24, 16:01 PST

Identified - We are addressing the delay in notification logs on console affecting the Notify product. Our engineers have applied a fix for the issue. Customers will experience a delay in impacted logs becoming available again in console. We expect to provide another update in 2 hours or as soon as more information becomes available
Feb 24, 15:45 PST

Update - Customers may experience delays in retrieving logs. Our engineering team is actively investigating. We expect to provide another update in 60 minutes or as soon as more information becomes available.
Feb 24, 14:25 PST

Investigating - Our monitoring systems have detected a potential issue with Notify. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 24, 13:56 PST

Kazakhstan SMS Carrier Maintenance - Tele2 Kazakhstan

Completed - The scheduled maintenance has been completed.
Feb 24, 16:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 12:00 PST

Scheduled - Tele2 network in the Kazakhstan is conducting a Scheduled Maintenance from 24 February 2021 at 12:00 PST until 24 February 2021 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2-Mobile Kazakhstan.
Feb 24, 05:09 PST

Kazakhstan SMS Carrier Maintenance - Altel Kazakhstan

Completed - The scheduled maintenance has been completed.
Feb 24, 16:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 12:00 PST

Scheduled - Altel network in the Kazakhstan is conducting a Scheduled Maintenance from 24 February 2021 at 12:00 PST until 24 February 2021 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Altel-Mobile Kazakhstan.
Feb 24, 05:01 PST

Russia SMS Carrier Maintenance - Beeline Russia

Completed - The scheduled maintenance has been completed.
Feb 24, 16:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 13:01 PST

Scheduled - Beeline network in Russia is conducting a planned maintenance from 24 February 2021 at 13:00 PST until 24 February 2021 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Feb 22, 03:42 PST

SMS Carrier Maintenance - Tele2 Russia

Completed - The scheduled maintenance has been completed.
Feb 24, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 12:00 PST

Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 24 February 2021 at 12:00 PST until 24 February 2021 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Feb 21, 12:40 PST

SMS Carrier Maintenance - AT&T US

Completed - The scheduled maintenance has been completed.
Feb 24, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 21:01 PST

Scheduled - The AT&T network in the US is conducting an emergency maintenance from 23 February 2021 at 21:00 PST until 24 February 2021 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets via US short code, US long code and US toll-free numbers.
Feb 20, 17:56 PST

SMS Carrier Maintenance - Megafon Russia

Completed - The scheduled maintenance has been completed.
Feb 24, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 12:00 PST

Scheduled - The Megafon network in Russia is conducting an emergency maintenance from 24 February 2021 at 12:00 PST until 24 February 2021 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Jan 27, 22:30 PST

Unable to Search for Toll-Free Phone Numbers in Console

Resolved - Searching for toll-free phone numbers in the console is now operating normally. This incidence is now resolved.
Feb 24, 13:06 PST

Monitoring - Searching for toll-free phone numbers in Console is operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Feb 24, 12:41 PST

Identified - Customers may still experience some errors to searching for toll-free numbers in Console, but as a workaround they can provide a search prefix of "+18" in addition to the Toll-Free phone number filter. Phone number searches via the REST API are not affected. Our engineering team is looking into the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
Feb 24, 11:52 PST

Monitoring - Searching for toll-free phone numbers in Console is operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Feb 24, 11:49 PST

Identified - Customers are unable to search for toll-free numbers in Console, but as a workaround they can provide a search prefix of "+18" in addition to the Toll-Free phone number filter. Phone number searches via the REST API are not affected. Our engineering team is looking into the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
Feb 24, 11:42 PST

Investigating - Customers are unable to search for toll-free numbers in Console. Our engineering team is looking into the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
Feb 24, 11:21 PST

Unable to Update Phone Numbers

Resolved - The issue preventing updating non-emergency-capable phone numbers between 08:14 and 10:07 PST has been resolved and phone number updates are operating normally at this time.
Feb 24, 10:55 PST

Monitoring - Phone number updates are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Feb 24, 10:20 PST

Identified - We are addressing an issue preventing phone number updates. We expect to provide another update in 60 minutes or as soon as more information becomes available.
Feb 24, 10:04 PST

Investigating - Our monitoring systems have detected a potential issue with updating Phone Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 24, 09:55 PST

Duplicate SMS and Delayed Delivery to a Small Subset of Twilio UK Numbers

Resolved - We are no longer experiencing duplicate SMS delivery and delays when receiving messages from UK numbers to small subset of Twilio UK numbers. This incident has been resolved.
Feb 24, 05:42 PST

Monitoring - We are observing recovery on duplicate SMS delivery and delays when receiving messages from UK numbers to small subset of Twilio UK numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 24, 03:52 PST

Update - We are continuing to experience duplicate SMS delivery and delays when receiving messages from UK numbers to small subset of Twilio UK numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Feb 24, 01:07 PST

Update - We are experiencing duplicate SMS delivery and delays when receiving messages from UK numbers to small subset of Twilio UK numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 23, 21:07 PST

Update - We are experiencing duplicate SMS delivery and delays when receiving messages from UK numbers to small subset of Twilio UK numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 120 minutes or as soon as more information becomes available.
Feb 23, 18:43 PST

Update - We are experiencing duplicate SMS delivery and delays when receiving messages from UK numbers to small subset of Twilio UK numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 60 minutes or as soon as more information becomes available.
Feb 23, 17:48 PST

Investigating - Our monitoring systems have detected a potential issue with programmable messaging for subset of our UK numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 23, 17:27 PST

Feb 23, 2021

France SMS Carrier Maintenance - Bouygues Telecom

Completed - The scheduled maintenance has been completed.
Feb 23, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 15:00 PST

Scheduled - The Bouygues Telecom network in France is conducting planned maintenance from 23 February 2021 at 15:00 PST until 23 February 2021 at 23:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom France.
Feb 20, 16:06 PST

SMS Delivery Failure for Nigeria MTN Network.

Resolved - We are no longer experiencing delivery failures when sending SMS to Nigeria MTN Network. This incident has been resolved.
Feb 23, 20:24 PST

Monitoring - We are observing successful SMS delivery when sending SMS to Nigeria MTN Network for the last 60 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 23, 18:47 PST

Update - We are experiencing delivery failures for sending SMS to Nigeria MTN Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
Feb 23, 17:49 PST

Update - We are experiencing delivery failures for sending SMS to Nigeria MTN Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
Feb 23, 16:53 PST

Identified - We are experiencing delivery failures for sending SMS to Nigeria MTN Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
Feb 23, 16:00 PST

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery to Nigeria. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 23, 15:37 PST

MMS Short Code Delivery Failure for Subset of Carriers in US

Resolved - We are seeing full recovery for outgoing MMS short code delivery. This incidence has been resolved.
Feb 23, 17:13 PST

Monitoring - We have identified MMS delivery failures for outgoing MMS on a subset of partner carriers. We have implemented a resolution and see recovery in progress. We are monitoring to confirm recovery and will provide another update in 30 minutes.
Feb 23, 16:41 PST

Investigating - We are experiencing MMS delivery failures for sending and receiving on the subset of carriers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
Feb 23, 16:22 PST

Identified - We are continuing to work with our carrier partner to resolve the delay in sending and receiving MMS in US issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 23, 16:09 PST

Monitoring - We experienced delay in sending and receiving MMS when sending messages for 4 hours, 37 minutes, between 10:21 AM and 2:58 PM Pacific Time on 02/23/2021 for subset of customer. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 60 minutes or as soon as more information becomes available.
Feb 23, 15:39 PST

Customers Receiving Authentication Errors when Attempting to Log In to the Twilio Console

Resolved - Login to the Twilio console is now operating normally. This incident is now resolved.
Feb 23, 14:36 PST

Monitoring - Login to the Twilio console is now operating normally. We will continue to monitor for system stability. We’ll provide another update in 60 minutes or as soon as more information becomes available.
Feb 23, 14:09 PST

Update - We are investigating an issue where a subset of customers are getting error messages “An error occurred while authenticating your account. Please try again.” when attempting to login on the console. We expect to have an update for you in 60 minutes.
Feb 23, 13:39 PST

Investigating - Our monitoring systems have detected a potential issue with logging in on console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 23, 13:23 PST

On Call Engineers are Investigating

Resolved - We have fully investigated the Phone Numbers Purchase issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Feb 23, 13:26 PST

Investigating - Our monitoring systems have detected a potential issue with Phone Numbers Purchase. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 23, 13:09 PST

Client Timeout Errors for Sync, Flex, Programmable Chat, and Conversations

Resolved - Twilio Services Sync, Flex, Programmable Chat, and Conversations were degraded for 2 hours 47 minutes between 9:20 AM and 12:07 PM Pacific Time on 02/23/2021. During this period, new clients may have experienced timeout errors when connecting, and existing clients may have experienced timeout errors when reconnecting.The issue has now been resolved.
Feb 23, 12:57 PST

Monitoring - The issue causing elevated latency and timeout errors impacting the following Twilio services: Sync, Flex, Programmable Chat, and Conversations has been corrected. We will continue to monitor for system stability. We'll provide another update in 60 minutes or as soon as more information becomes available.
Feb 23, 12:12 PST

Identified - We have identified the issue causing elevated latency and timeout errors impacting the following Twilio services: Sync, Flex, Programmable Chat, and Conversations. New clients may experience timeout errors when connecting, and existing clients may experience timeout errors when reconnecting. Our engineering team is actively working on mitigating the issue, and we will provide another update in 60 minutes or as soon as more information becomes available.
Feb 23, 11:24 PST

Update - We are currently investigating elevated latency and timeout errors impacting the following Twilio services: Sync, Flex, Programmable Chat, and Conversations. New clients may experience timeout errors when connecting, and existing clients may experience timeout errors when reconnecting. Our engineering team is actively working on diagnosing and mitigating the issue, and we will provide another update in 60 minutes or as soon as more information becomes available.
Feb 23, 10:57 PST

Update - We are currently investigating elevated latency and timeout errors impacting the following Twilio services: Sync, Flex, Programmable Chat, and Conversations. Customers may experience client timeout errors.. Our engineering team is actively working on the issue, and we will provide another update in 30 minutes or as soon as more information becomes available.
Feb 23, 10:35 PST

Update - We are currently investigating elevated latency and timeout errors impacting the following Twilio services: Sync, Flex, Programmable Chat, and Conversations. Customers may experience client timeout errors.. Our engineering team is actively working on the issue, and we will provide another update in 30 minutes or as soon as more information becomes available.
Feb 23, 10:28 PST

Investigating - Our monitoring systems have detected a potential issue with mobile SDKs accessing Programmable Chat services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 23, 10:21 PST

Some Programmable Wireless SIMs in Spain & Italy May be Unable to Connect to 4G/LTE

Resolved - The incident is still ongoing while we work diligently with our carrier partner to resolve the issue. Due to the long-running nature of this incident, we have reached out to all impacted customers individually and will continue to provide them updates as the issue progresses. The incident will now be closed.
Feb 23, 11:09 PST

Update - Programmable Wireless SIMs with ICCIDs beginning with 8901240 in Spain and Italy are unable to connect on 4G due to a change in the actively available networks in those countries. Most Programmable Wireless SIMs have ICCIDs starting with 8901260 and are not impacted. We will provide another update in 24 hours or as soon as more information becomes available.
Feb 22, 16:50 PST

Update - Programmable Wireless SIMs with ICCIDs beginning with 8901240 in Spain and Italy are unable to connect on 4G due to a change in the actively available networks in those countries. Most Programmable Wireless SIMs have ICCIDs starting with 8901260 and are not impacted. We will provide another update in 24 hours or as soon as more information becomes available.
Feb 21, 16:40 PST

Update - Programmable Wireless SIMs with ICCIDs beginning with 8901240 in Spain and Italy are unable to connect on 4G due to a change in the actively available networks in those countries. Most Programmable Wireless SIMs have ICCIDs starting with 8901260 and are not impacted. We will provide another update in 24 hours or as soon as more information becomes available.
Feb 20, 16:40 PST

Update - Programmable Wireless SIMs with ICCIDs beginning with 8901240 in Spain and Italy are unable to connect on 4G due to a change in the actively available networks in those countries. Most Programmable Wireless SIMs have ICCIDs starting with 8901260 and are not impacted. We will provide another update in 24 hours or as soon as more information becomes available.
Feb 19, 16:41 PST

Update - Programmable Wireless SIMs with ICCIDs beginning with 8901240 in Spain and Italy are unable to connect on 4G due to a change in the actively available networks in those countries. Most Programmable Wireless SIMs have ICCIDs starting with 8901260 and are not impacted. We will provide another update in 24 hours or as soon as more information becomes available.
Feb 18, 16:40 PST

Update - Programmable Wireless SIMs with ICCIDs beginning with 8901240 in Spain and Italy are unable to connect on 4G due to a change in the actively available networks in those countries. Most Programmable Wireless SIMs have ICCIDs starting with 8901260 and are not impacted. We will provide another update in 24 hours or as soon as more information becomes available.
Feb 17, 16:44 PST

Update - Programmable Wireless SIMs with ICCIDs beginning with 8901240 in Spain and Italy are unable to connect on 4G due to a change in the actively available networks in those countries. Most Programmable Wireless SIMs have ICCIDs starting with 8901260 and are not impacted. We will provide another update in 16 hour or as soon as more information becomes available.
Feb 17, 00:59 PST

Update - Programmable Wireless SIMs with ICCIDs beginning with 8901240 in Spain and Italy continue to be unable to connect on 4G. This is due to a change in the actively available networks in those countries. Most Programmable Wireless SIMs have ICCIDs starting with 8901260 and are not impacted. We will provide another update in 8 hours or as soon as more information becomes available.
Feb 16, 17:00 PST

Update - Programmable Wireless SIMs with ICCIDs beginning with 8901240 in Spain and Italy are unable to connect on 4G due to a change in the actively available networks in those countries. Most Programmable Wireless SIMs have ICCIDs starting with 8901260 and are not impacted. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 16, 13:05 PST

Update - Programmable Wireless SIMs with ICCIDs beginning with 8901240 in Spain and Italy are unable to connect on 4G due to a change in the actively available networks in those countries. Most Programmable Wireless SIMs have ICCIDs starting with 8901260 and are not impacted. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 16, 11:11 PST

Update - Programmable Wireless SIMs with ICCIDs beginning with 8901240 in Spain and Italy are unable to connect on 4G due to a change in the actively available networks in those countries. Most Programmable Wireless SIMs have ICCIDs starting with 8901260 and are not impacted. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 16, 10:13 PST

Investigating - Our monitoring systems have detected a potential issue with Programmable Wireless. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 16, 10:05 PST

Inbound Call Failures to a Subset of Twilio Mexican Phone Numbers

Resolved - We are no longer experiencing call failures to a subset of Twilio Mexican phone numbers. This incident is now resolved.
Feb 23, 02:30 PST

Monitoring - We have started seeing recovery on call failures to a subset of Twilio Mexican phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 23, 00:29 PST

Update - We are still observing call failures to a subset of Twilio Mexican phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Feb 22, 22:59 PST

Update - We are still observing call failures to a subset of Twilio Mexican phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 22, 21:10 PST

Investigating - We are observing call failures to a subset of Twilio Mexican phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 22, 20:21 PST

Super SIM Planned Maintenance

Completed - The scheduled maintenance has been completed.
Feb 23, 02:09 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 01:10 PST

Scheduled - There is a maintenance window scheduled tonight with one of the partners for Twilio’s Super SIM. The window runs from Feb 23rd 01:03 PST (Feb 23rd 09:03 UTC) to Feb 23rd 02:03 PST (Feb 23rd 10:03 UTC). At this time, the connections between signalling platforms may be interrupted as new links are established. Devices already registered and with an existing data session should be unaffected. New registrations may experience delays in establishing connectivity. Twilio will be actively monitoring the system during this work.
Feb 23, 01:03 PST

Super SIM Planned Maintenance

Completed - The scheduled maintenance has been completed.
Feb 23, 00:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 21:00 PST

Scheduled - There is a maintenance window scheduled tonight with one of the partners for Twilio's Super SIM. The window runs from Feb 22nd 21:00 PST (Feb 23rd 05:00 UTC) to Feb 23rd 00:00 PST (Feb 23rd 08:00 UTC). At this time, the connections between signaling platforms may be interrupted as new links are established. Devices already registered and with an existing data session should be unaffected. New registrations may experience delays in establishing connectivity. Twilio will be actively monitoring the system during this work.
Feb 22, 10:10 PST

Feb 22, 2021

SMS Delivery Failures on New Zealand Skinny Network

Resolved - We are no longer experiencing SMS delivery failures to the network Skinny in New Zealand. This incident has been resolved.
Feb 22, 22:42 PST

Monitoring - We are now observing successful SMS delivery to the network Skinny in New Zealand. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 22, 22:20 PST

Investigating - Our monitoring systems have detected a potential issue with SMS delivery to the network Skinny in New Zealand. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 22, 21:57 PST

Programmable Wireless SIM Updates Delayed

Resolved - We are no longer experiencing issues with activating new or updating already active Programmable Wireless SIMs. This incident has been resolved.
Feb 22, 18:04 PST

Update - Transactions at the downstream connectivity partner are being processed again. Some transactions may still be delayed as queued up transactions are handled. Engineers are continuing to monitor until transaction levels return to normal. Programmable Wireless SIMs that were stuck in `scheduled` or `updating` should be proceeding to their intended states and can be updated again if needed.
Feb 22, 16:37 PST

Monitoring - Transactions at the downstream connectivity partner are being processed again. Some transactions may still be delayed as queued up transactions are handled. Engineers are continuing to monitor until transaction levels return to normal. Programmable Wireless SIMs that were stuck in `scheduled` or `updating` should be proceeding to their intended states and can be updated again if needed.
Feb 22, 14:43 PST

Identified - Programmable Wireless downstream connectivity partner is experiencing issues with activating new SIMs or updating already active SIMs. Programmable Wireless SIMs for which there are pending updates to the SIM's status or Rate Plan will be stuck in `scheduled` or `updating` until the issue is resolved. You can still submit an update for Programmable Wireless SIMs in other states (e.g. active, new) but they may not complete until the issue at the downstream provider is resolved.

The alert in Console at https://twilio.com/console/wireless/sims indicates an expected end time that is erroneous. Please ignore that. We apologize for any confusion. We expect to provide another update in 60 minutes or as soon as more information becomes available.
Feb 22, 14:15 PST

Investigating - Our monitoring systems have detected a potential issue with Programmable Wireless SIMs provisioning for T-mobile. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 22, 13:47 PST

Delays in Receiving Message Delivery Reports When Sending to all Networks in the USA via Shortcode

Resolved - We are no longer seeing delay in receiving message delivery reports when sending to all Networks in the USA via Shortcode. This issue is now resolved.
Feb 22, 17:55 PST

Monitoring - We are observing recovery in delivery report delays when sending to all networks in the USA on Twilio Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 60 minutes or as soon as more information becomes available.
Feb 22, 17:13 PST

Update - We are experiencing delays in receiving message delivery reports when sending to all Networks in the USA via Shortcode. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
Feb 22, 17:03 PST

Update - We are experiencing delays in receiving message delivery reports when sending to all Networks in the USA via Shortcode. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
Feb 22, 16:59 PST

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Report Delay to all Networks in the USA via Shortcode. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 22, 16:42 PST

Inbound SMS Delivery Delays to Subset of US and UK Short Codes

Resolved - We experienced inbound SMS delivery delays to a subset of US and UK Short codes for 55 minutes, between 4:06 PM and 5:01 PM Pacific Time on 02/22/2021. During this period, customers may have experienced delays in receiving Inbound SMS to their US and UK Short Codes. The issue has now been resolved.
Feb 22, 17:50 PST

Update - We are experiencing inbound SMS delivery delays to a subset of US Short Codes. We are working with our carrier partners to resolve this issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
Feb 22, 17:33 PST

Investigating - Our monitoring systems have detected a potential issue with Inbound SMS Delivery Failures to a subset of US Short Codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 22, 17:15 PST

Debugger Alert Webhooks and Emails Not Requested

Resolved - Debugger Alert Webhooks and Emails Not Requested issue has been resolved and Debugger and Alerts are operating normally at this time.
Feb 22, 13:35 PST

Update - Our engineering team continue to investigate an issue with a small percentage of Debugger alert webhooks and emails not being requested. We will update in 60 minutes or as soon as we have more information.
Feb 22, 12:38 PST

Update - Our engineering team is investigating an issue with a small percentage of Debugger alert webhooks and emails not being requested. We will update in 30 minutes or as soon as we have more information.
Feb 22, 12:08 PST

Investigating - Our monitoring systems have detected a potential issue with Debugger webhook requests. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 22, 11:44 PST

Delayed Outgoing Shortcode MMS

Resolved - Outgoing shortcode MMS was degraded between 9:56 and 10:58 Pacific Time on 02/22/2021. During this period, customers may have experienced delayed outgoing shortcode MMS messages, or expired messages if a validity period was specified. The issue has now been resolved.
Feb 22, 11:48 PST

Investigating - Our monitoring systems have detected a potential issue with outgoing MMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 22, 11:25 PST

US SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Feb 22, 04:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 21:00 PST

Scheduled - Our SMS carrier partner in the US is conducting an planned maintenance from 21 February 2021 at 21:00 PST until 22 February 2021 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US longcodes.
Feb 15, 01:32 PST

Wireless Usage Sorter Failures on Console and API

Resolved - Our engineering team has deployed a fix to resolve the issue where the sorted results were not available in both Console and API. The incident is now resolved.
Feb 22, 03:27 PST

Update - We are continuing to experience issues with sorting records in the Programmable Wireless usage API and on Console. The sortBy won’t show updated results. Our engineering team is actively working on finding a solution. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 22, 03:13 PST

Update - We are having issues with sorting records in the Programmable Wireless usage API and the sortBy won’t show updated results. Our engineering team is actively working on finding a solution. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 22, 02:43 PST

Investigating - Our monitoring systems have detected a potential issue with Programmable Wireless. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 22, 02:16 PST

Feb 21, 2021

SMS Delivery Report Delays when Sending to Indonesia XL Axiata

Resolved - We are no longer experiencing delivery report delays when sending SMS to Indonesia XL Axiata. This incident has been resolved.
Feb 21, 11:29 PST

Monitoring - We are observing recovery in delivery report delays when sending SMS to Indonesia XL Axiata. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 21, 10:50 PST

Update - We are continuing to experience delays in receiving message delivery reports when sending SMS to Indonesia XL Axiata. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 21, 09:00 PST

Investigating - We are experiencing delays in receiving message delivery reports when sending to Indonesia XL Axiata. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
Feb 21, 08:02 PST

Feb 20, 2021

Media Recordings - High Latency and Errors While Fetching Voice Recordings

Resolved - We are no longer experiencing High Latency and Errors While Fetching Voice Recordings. This Incident has been resolved and Voice Recordings are being fetched normally at this time.
Feb 20, 21:51 PST

Monitoring - We were experiencing High Latency and Errors While Fetching Voice Recordings for the last 30 minutes. Our Engineering teams are working on this and we see the service is recovering now. We will continue to monitor the performance. We expect to provide another update in 30 minutes or as soon as we have more details.
Feb 20, 21:46 PST

Outbound Message Delivery Delays to Tanzania Airtel

Resolved - We are no longer experiencing message delivery delays to Tanzania. This incident has been successfully resolved.
Feb 20, 13:34 PST

Monitoring - We are observing improvement in message delivery to Tanzania. We will continue to monitor and ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 20, 12:56 PST

Update - We are seeing some improvements, however still continue to experience some outbound message delivery delays for some customers to Airtel Tanzania Network. Our engineers are still working with our carrier partner to resolve the issue. We will provide an update in 2 hours or as soon as more information becomes available.
Feb 20, 12:31 PST

Investigating - We continue to experience outbound message delivery delays for some customers to Airtel Tanzania Network. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
Feb 20, 11:50 PST

Identified - We are experiencing message delivery delays to Airtel Tanzania network, Tanzania . Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
Feb 20, 11:31 PST

Investigating - Our monitoring systems have detected a potential issue with message delivery to Tanzania. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 20, 11:11 PST

Incorrect SHAKEN/STIR Attestation for a Subset of Calls

Resolved - We no longer experience the SHAKEN/STIR attestation issue. This incident has been resolved.
Feb 20, 10:19 PST

Update - We continue to monitor the SHAKEN/STIR attestation issue to ensure a full recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.
Feb 20, 07:29 PST

Monitoring - Our engineers have deployed a fix to resolve the SHAKEN/STIR attestation issue. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 20, 05:24 PST

Update - Our engineers have identified the issue and are working on providing a fix to SHAKEN/STIR attestation. We expect to provide another update in 8 hours or as soon as more information becomes available.
Feb 20, 01:39 PST

Update - Our engineers have identified the issue and are working on providing a fix to SHAKEN/STIR attestation. We expect to provide another update in 4 hours or as soon as more information becomes available.
Feb 19, 21:42 PST

Update - Our engineers have identified the issue and are working on providing a fix to SHAKEN/STIR attestation. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 19, 19:41 PST

Identified - Our engineers have identified the issue and are working on providing a fix to SHAKEN/STIR attestation. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 19, 18:46 PST

Update - Customers may receive incorrect SHAKEN/STIR attestation for a subset of calls. Our engineering team continues to actively investigate. We will provide an update in 4 hours or as soon as more information becomes available.
Feb 19, 14:42 PST

Update - Customers might receive incorrect SHAKEN/STIR attestation for some calls. Our engineering team continues to actively investigate. We will provide an update in 2 hours or as soon as more information becomes available.
Feb 19, 12:44 PST

Update - We have identified an issue where some customers might receive incorrect SHAKEN/STIR attestation for some calls. Our engineering team has been alerted and is actively investigating. We expect to provide an update in 1 hour or as soon as more information becomes available.
Feb 19, 11:49 PST

Update - Our monitoring systems have detected a potential issue with SHAKEN/STIR. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 19, 11:32 PST

Investigating - Our monitoring systems have detected a potential issue with SHAKEN/STIR. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 19, 11:29 PST

Feb 19, 2021

SMS Delivery Delays to Brazil Over a Subset of Local Longcodes

Resolved - We are no longer experiencing SMS delivery delays to Brazil over a subset of local longcodes. This incident has been resolved.
Feb 19, 11:42 PST

Monitoring - We are observing improvement in SMS delivery when sending messages to Brazil over a subset of local longcodes. We will continue to monitor and ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 19, 10:22 PST

Update - We are continuing to experience SMS delivery delays to Brazil over a subset of local longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 19, 08:23 PST

Investigating - We are experiencing SMS delivery delays to Brazil over a subset of local longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide an update in 1 hour or as soon as more information becomes available.
Feb 19, 07:25 PST

Automated Alert: Minimal Customer Impact

Resolved - We have fully investigated the Programmable Voice issue triggered by our automated alert, and it was determined that the impact was limited to a small set of customers, who have been reached out individually to address any concerns. All systems are operational.
Feb 19, 07:31 PST

Investigating - Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 19, 07:17 PST

Inbound Call Failures to a Small Subset of Twilio Brazilian Toll Free Phone Numbers

Resolved - The issue affecting inbound calls to Twilio Brazilian Toll Free Phone Numbers has been resolved, and the service is functioning normally at this time.
Feb 19, 04:32 PST

Monitoring - We have started seeing recovery in inbound calls to Twilio Brazilian toll free phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 19, 02:53 PST

Update - We continue to work with our carrier partner to resolve inbound call failures to Twilio Brazilian toll free phone numbers. We expect to provide another update in 4 hours or as soon as more information becomes available.
Feb 19, 01:44 PST

Update - We are still observing inbound call failures to a small subset of Twilio Brazilian toll free phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes
Feb 18, 23:39 PST

Investigating - We are observing inbound call failures to a small subset of Twilio Brazilian toll free phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 18, 22:39 PST

Feb 18, 2021

On Call Engineers are Investigating

Resolved - We have fully investigated the Voice calls in Brazil issue triggered by our automated alert, and it was determined that the impact was limited to a small set of customers, who have been reached out individually to address any concerns. All systems are operational.
Feb 18, 18:28 PST

Investigating - Our monitoring systems have detected a potential issue with Voice calls in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 18, 17:14 PST

SMS Delivery Delays to Glo Mobile in Nigeria

Resolved - We are no longer experiencing SMS delivery delays to Glo Mobile Network in Nigeria. This incident has been resolved.
Feb 18, 15:30 PST

Monitoring - We are observing recovery in delivery delays when sending SMS to Glo Mobile Network in Nigeria from Twilio numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 18, 14:57 PST

Update - We continue to experience SMS delivery delays when sending messages to the Glo Mobile Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 2 hours as soon as we have additional information.
Feb 18, 13:25 PST

Investigating - We are experiencing SMS delivery delays when sending messages to the Glo Mobile Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour as soon as we have additional information.
Feb 18, 12:27 PST

MMS Delivery Delays from US Short Codes

Resolved - We are no longer experiencing MMS delivery delays from US Short Codes. This incident has been resolved.
Feb 18, 14:08 PST

Monitoring - We are seeing recovery of MMS delivery delays from US Short Codes. We will continue monitoring the service to ensure full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 18, 12:21 PST

Update - We are experiencing MMS delivery delays from US Short Codes. Our engineers are working to resolve the issue. We will provide an update in 30 minutes or as soon as we have additional information.
Feb 18, 12:15 PST

Investigating - Our monitoring systems have detected a potential issue with US Short Code MMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 18, 12:13 PST

Automated Alert: No Customer Impact

Resolved - We have fully investigated the Super SIM issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Feb 18, 14:03 PST

Investigating - Our monitoring systems have detected a potential issue with Super SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 18, 13:59 PST

High Packet Loss for Inbound Voice Calls in Great Britain, Northern Ireland, the Netherlands, France and Norway

Resolved - We are no longer experiencing high packet loss for Voice calls to a subset of Twilio numbers in Great Britain, Northern Ireland, the Netherlands, France and Norway. This incident has been resolved.
Feb 18, 11:35 PST

Update - We are continuing to work with our carrier partner to resolve the issue causing high packet loss for Voice calls to a subset of Twilio numbers in Great Britain, Northern Ireland, the Netherlands, France and Norway. Our carrier partner has scheduled emergency maintenance from 18:00 UTC to 19:00 UTC to address this issue. A subset of customers may experience service disruptions during the window. We will provide another update as soon as maintenance is complete.
Feb 18, 08:46 PST

Update - We are continuing to work with our carrier partner to resolve the issue causing high packet loss for Voice calls to a subset of Twilio numbers in Great Britain, Northern Ireland, the Netherlands, France and Norway. We expect to provide another update in 8 hours or as soon as more information becomes available.
Feb 18, 03:34 PST

Identified - Our carrier partner has identified the issue causing high packet loss for Voice calls to a subset of Twilio numbers in Great Britain, Northern Ireland, the Netherlands, France and Norway. They are actively identifying a short maintenance window to get the issue fully addressed. We do not believe there will be further service disruptions during the window. We will provide another update within 4 hours or as soon as more information becomes available.
Feb 17, 23:33 PST

Update - We are continuing to experience high packet loss for Voice calls to some Twilio numbers in Great Britain, Northern Ireland, the Netherlands, France and Norway. We will provide another update in 24 hours or as soon as more information becomes available.
Feb 17, 13:31 PST

Update - We are continuing to experience high packet loss for Voice calls to some Twilio numbers in Great Britain, Northern Ireland, the Netherlands, France and Norway. We will provide another update in 16 hours or as soon as more information becomes available.
Feb 16, 21:34 PST

Update - We are continuing to experience high packet loss for Voice calls to Twilio numbers in Great Britain, Northern Ireland, the Netherlands, France and Norway. We will provide another update in 8 hours or as soon as more information becomes available.
Feb 16, 13:48 PST

Update - We are continuing to experience high packet loss for inbound Voice calls in Great Britain, Northern Ireland and Netherlands. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 16, 10:06 PST

Update - We are continuing to experience high packet loss for inbound Voice calls in Great Britain and Northern Ireland. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 16, 09:51 PST

Update - We are continuing to experience high packet loss for inbound Voice calls in Great Britain and Northern Ireland. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 16, 07:52 PST

Update - We are investigating high packet loss for inbound Voice calls in Great Britain and Northern Ireland. We expect to provide an update in 1 hour or as soon as more information becomes available.
Feb 16, 06:54 PST

Investigating - Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 16, 06:43 PST

US SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Feb 18, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 20:00 PST

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 17th February 2021 at 20:00 PST until 17th February 2021 at 23:59 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via a subset of US shortcode.
Feb 12, 03:28 PST

Feb 17, 2021

US Toll-Free SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Feb 17, 23:59 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 20:00 PST

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 17th Feb 2021 at 20:00 PDT until 17th Feb 2021 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from US handsets via US toll-free numbers.
Feb 11, 09:11 PST

Chile SMS Carrier Maintenance - Entel Chile

Completed - The scheduled maintenance has been completed.
Feb 17, 21:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 19:02 PST

Scheduled - The Entel network in Chile is conducting an emergency maintenance from 17 February 2021 at 19:30 PST until 17 February 2021 at 21:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to Entel handsets.
Feb 17, 17:19 PST

SMS Delivery Delays to CATEL in Azerbaijan

Resolved - We are no longer experiencing delayed delivery to the CATEL network in Azerbaijan. This incident has been resolved.
Feb 17, 19:54 PST

Monitoring - We are observing recovery for the issue of delayed delivery to the CATEL network in Azerbaijan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 17, 17:56 PST

Update - We continue to experience SMS delivery delays when sending messages to the CATEL network in Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 2 hours or as soon as more information becomes available.
Feb 17, 16:08 PST

Investigating - We are experiencing SMS delivery delays when sending messages to the CATEL network in Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
Feb 17, 15:11 PST

Russia SMS Carrier Maintenance - Tele2 Russia

Completed - The scheduled maintenance has been completed.
Feb 17, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 12:00 PST

Scheduled - Tele2 network in the Russia is conducting a Scheduled Maintenance from 17 February 2021 at 12:00 PST until 17 February 2021 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2-Mobile Russia.
Feb 14, 03:51 PST

Russia SMS Carrier Maintenance - Megafon Russia

Completed - The scheduled maintenance has been completed.
Feb 17, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 12:00 PST

Scheduled - The Megafon network in Russia is conducting an emergency maintenance from 17 February 2021 at 12:00 PST until 17 February 2021 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Jan 27, 22:28 PST

US SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Feb 17, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 23:00 PST

Scheduled - Our SMS carrier partner in the US is conducting an emergency maintenance from 16 February 2021 at 23:00 PST until 17 February 2021 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via a subset of US shortcode and US longcode.
Feb 14, 11:29 PST

US SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Feb 17, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 23:00 PST

Scheduled - Our SMS Carrier Partner in the US is conducting an Emergency Maintenance from February 16th 2021 at 23:00 PST until February 17th 2021 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via a subset of US Short Code and US Long Code.
Feb 14, 11:15 PST

Super SIM Network Connectivity Issues

Resolved - We are no longer experiencing Super SIM connectivity issues. This incident has been resolved.
Feb 17, 01:43 PST

Update - Beginning at 7:40am UTC, about 75% of Super SIMs with active data sessions lost connectivity due an issue at a downstream connectivity partner. We began to see recovery around 8:10am UTC. We see about 80% of the disconnected devices have since reconnected. Our engineering team is continuing to investigate the root cause and to monitor the recovery. We will provide another update in 2 hours or sooner once more information becomes available.
Feb 17, 01:04 PST

Update - We are experiencing Super SIM connectivity issues with one of our downstream connectivity partners. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
Feb 17, 00:29 PST

Investigating - Our monitoring systems have detected a potential issue with active Sessions. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 17, 00:02 PST

Feb 16, 2021

SMS Delivery Delays to Tigo/COMCEL in Guatemala

Resolved - We are no longer experiencing SMS delivery failures to the Tigo/COMCEL network in Guatemala. This incident has been resolved.
Feb 16, 20:40 PST

Update - We are no longer experiencing SMS delivery delays to the Tigo/COMCEL network in Guatemala. This incident has been resolved.
Feb 16, 20:39 PST

Update - We are continuing to monitor for any further issues.
Feb 16, 19:47 PST

Monitoring - We are observing improvement in SMS delivery to the Tigo/COMCEL network in Guatemala. Our engineers are still monitoring the issue. We will provide another update in 2 hours or as soon as more information is available.
Feb 16, 19:00 PST

Update - We continue to experience SMS delivery delays when sending messages to the Tigo/COMCEL network in Guatemala. Some messages may be undelivered due to being delayed too long. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 16, 17:36 PST

Investigating - We are experiencing SMS delivery delays when sending messages to the Tigo/COMCEL network in Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 16, 16:39 PST

Brazil SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Feb 16, 19:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 18:00 PST

Scheduled - Our SMS carrier partner in Brazil is conducting an emergency planned maintenance from 16 February 2021 at 18:00 PST until 16 February 2021 at 19:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Brazil handsets via a subset of Brazil short codes.
Feb 16, 14:18 PST

SMS Delivery Failures to Malitel Network in Mali

Resolved - We are no longer experiencing SMS delivery failures to the Malitel network in Mali. This incident has been resolved.
Feb 16, 18:58 PST

Monitoring - We are observing improvement in SMS delivery to the Malitel Network in Mali. Our engineers are still monitoring the issue. We will provide another update in 2 hours or as soon as more information is available.
Feb 16, 17:12 PST

Update - We continue to experience SMS delivery failures when sending messages to the Malitel network in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 16, 16:45 PST

Investigating - We are experiencing SMS delivery failures when sending messages to the Malitel network in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 16, 15:50 PST

Kazakhstan SMS Carrier Maintenance - Altel Kazakhstan

Completed - The scheduled maintenance has been completed.
Feb 16, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 11:00 PST

Scheduled - Altel network in the Kazakhstan is conducting a Scheduled Maintenance from 16 February 2021 at 11:00 PST until 16 February 2021 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Altel-Mobile Kazakhstan.
Feb 15, 03:31 PST

Kazakhstan SMS Carrier Maintenance - Tele2 Kazakhstan

Completed - The scheduled maintenance has been completed.
Feb 16, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 11:00 PST

Scheduled - Tele2 network in the Kazakhstan is conducting a Scheduled Maintenance from 16 February 2021 at 11:00 PST until 16 February 2021 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2-Mobile Kazakhstan.
Feb 15, 02:19 PST

Russia SMS Carrier Maintenance - Tele2 Russia

Completed - The scheduled maintenance has been completed.
Feb 16, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 12:00 PST

Scheduled - Tele2 network in the Russia is conducting a Scheduled Maintenance from 16 February 2021 at 12:00 PST until 16 February 2021 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2-Mobile Russia.
Feb 14, 03:46 PST

SMS Delivery Delays and Failures To Airtel Malawi

Resolved - We are no longer experiencing SMS delivery delays and failures to the Airtel Malawi network. This incident has been resolved.
Feb 16, 07:57 PST

Monitoring - We are observing successful SMS delivery to the Airtel Malawi network. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 16, 06:03 PST

Update - We are continuing to experience SMS delivery delays and failures to the Airtel Malawi network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Feb 16, 00:45 PST

Update - We are continuing to experience SMS delivery delays and failures to the Airtel Malawi network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Feb 16, 00:09 PST

Update - We are continuing to experience SMS delivery delays and failures to the Airtel Malawi network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Feb 15, 16:38 PST

Update - We are continuing to experience SMS delivery delays and failures to the Airtel Malawi network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 15, 12:38 PST

Update - We are continuing to experience SMS delivery delays and failures to the Airtel Malawi network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 15, 10:38 PST

Investigating - We are experiencing SMS delivery delays and failures to the Airtel Malawi network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 15, 09:39 PST

SMS Delivery Failures for Canada Shortcode to Bell Mobility Canada

Resolved - We are no longer experiencing SMS delivery failures for Canada Shortcode to Bell Mobility Canada. This incident has been resolved.
Feb 16, 05:33 PST

Update - We are experiencing SMS delivery failures for Canada Shortcode to Bell Mobility Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 Hour or as soon as more information becomes available.
Feb 16, 04:42 PST

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 16, 04:31 PST

SMS delivery Failures to Orange Israel

Resolved - We are no longer experiencing SMS delivery failures to Orange Israel. This incident has been resolved.
Feb 16, 04:48 PST

Monitoring - We are observing successful SMS delivery to Orange Israel. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 16, 03:46 PST

Update - We are experiencing delivery failures to Orange Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 16, 03:24 PST

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 16, 02:56 PST

US MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Feb 16, 04:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 02:00 PST

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 16th February 2021 at 02:00 PST until 16th February 2021 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets.
Feb 12, 03:32 PST

US SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Feb 16, 04:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 02:00 PST

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 16th February 2021 at 02:00 PST until 16th February 2021 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via a subset of US shortcode.
Feb 12, 03:29 PST

Inbound SMS Failures to Twilio Philippines Phone Numbers

Resolved - We are no longer experiencing delivery failures to Twilio Philippines phone numbers. This incident has been resolved.
Feb 16, 03:56 PST

Monitoring - We are observing successful SMS delivery to Twilio Philippines phone numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 16, 03:31 PST

Update - We are experiencing SMS delivery failures to Twilio Philippines phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 16, 03:11 PST

Investigating - Our monitoring systems have detected a potential issue with inbound SMS to Philippines phone numbers Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 16, 02:46 PST

US SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Feb 16, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 23:00 PST

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 15 February 2021 at 23:00 PST until 16 February 2021 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via a subset of US Short Codes and US Long Codes.
Feb 5, 17:46 PST

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