Twilio Status

Aug 11, 2020

Unresolved incident: SMS Delivery Delays to the Orange Network in Israel.

Aug 10, 2020

SMS Delivery Delays To and From T-Mobile, Verizon and AT&T Networks

Resolved - We have observed an issue in SMS delivery (inbound and outbound) over a subset of longcodes and shortcodes in USA (T-mobile, Verizon, AT&T) from 10 Aug 2020 11:04 PM PDT until 10 Aug 2020 11:32 PM PDT. Our engineering team has rectified and solved this issue already and the traffic is back to normal.
Aug 10, 23:53 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 10, 23:33 PDT

US SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Aug 10, 23:17 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 19:17 PDT

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 10 August 2020 at 23:00 PDT until 11 August 2020 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via a subset of US shortcode and US longcode.
Jul 28, 19:20 PDT

SMS Delivery Failures for Messages sent to Niger Bharti Airtel

Resolved - We are no longer experiencing delivery failures to Niger Bharti Airtel. This incident has been resolved.
Aug 10, 18:15 PDT

Monitoring - We are observing successful SMS delivery to Niger Bharti Airtel for the last 30 minutes. We will continue to monitor to ensure a full recovery of the service. We expect to provide another update in 2 hours or as soon as more information becomes available.
Aug 10, 17:11 PDT

Update - We are still experiencing SMS delivery failures when sending messages to Niger Bharti Airtel. We are working with our carrier partner to resolve the issue. We will provide an update in 8 hours or as more information becomes available.
Aug 10, 15:59 PDT

Update - We are still experiencing SMS delivery failures when sending messages to Niger Bharti Airtel. We are working with our carrier partner to resolve the issue. We will provide an update in 4 hours or as more information becomes available.
Aug 10, 11:37 PDT

Update - We are still experiencing SMS delivery failures when sending messages to Niger Bharti Airtel. We are working with our carrier partner to resolve the issue. We will provide an update in 2 hours or as more information becomes available.
Aug 10, 09:38 PDT

Update - We are experiencing SMS delivery failures when sending messages to Niger Bharti Airtel. We are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as more information becomes available.
Aug 10, 09:02 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 10, 08:39 PDT

Inbound SMS Delivery Delay to a subset of UK Long codes

Resolved - We are no longer experiencing delivery status delays to a subset of UK Long codes This incident has been resolved.
Aug 10, 17:41 PDT

Monitoring - We are observing recovery in sms delays to Twilio UK Long Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 10, 16:32 PDT

Investigating - We are experiencing Inbound SMS Delivery Delay to a subset of UK Long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Aug 10, 15:52 PDT

SMS Delivery Delays to subset of Brazilian Long Codes

Resolved - We are no longer experiencing delivery delays receiving messages to a subset of Twilio Brazilian long codes. This incident has been resolved.
Aug 10, 08:33 PDT

Update - We continue to experience severe delivery delays receiving messages to a subset of Twilio Brazilian long codes. The issue is related to an emergency carrier maintenance and we are actively working with our carrier partner to resolve the delays. We will provide an update in 24 hours or as more information becomes available.
Aug 9, 11:35 PDT

Update - We continue to experience severe delivery delays receiving messages to a subset of Twilio Brazilian long codes. The issue is related to an emergency carrier maintenance and we are actively working with our carrier partner to resolve the delays. We will provide an update in 24 hours or as more information becomes available.
Aug 8, 11:47 PDT

Update - We continue to experience severe delivery delays receiving messages to a subset of Twilio Brazilian long codes. The issue is related to an emergency carrier maintenance and we are actively working with our carrier partner to resolve the delays. We will provide an update in 16 hours or as more information becomes available.
Aug 8, 01:30 PDT

Identified - We continue to experience severe delivery delays receiving messages to a subset of Twilio Brazilian long codes. The issue is related to an emergency carrier maintenance and we are actively working with our carrier partner to resolve the delays. We will provide an update in 8 hours or as more information becomes available.
Aug 7, 17:23 PDT

Update - We are continuing to work with our carrier partner to resolve the issue. We will provide an update in 4 hours or as more information becomes available.
Aug 7, 13:23 PDT

Update - We are continuing to work with our carrier partner to resolve the issue. We will provide an update in 2 hours or as more information becomes available.
Aug 7, 11:23 PDT

Update - We are experiencing an issue receiving messages to a subset of Twilio Brazilian long codes. Messages to Twilio Brazilian numbers may be severely delayed. We are actively working with our carrier partner to resolve the issue and we will update as soon as we have more information.
Aug 7, 10:55 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 7, 10:25 PDT

Inbound and Outbound SMS Delivery Delays to subset numbers of longcodes and shortcodes.

Resolved - We have observed an issue in SMS delivery (inbound and outbound) over a subset of longcodes and shortcodes in USA (T-mobile, Verizon, AT&T) from 10 Aug 2020 7:18:00 AM IST until 10 Aug 2020 8:07:00 AM IST. Our engineering team has rectified and solved this issue already and the traffic is back to normal.
Aug 10, 00:50 PDT

Aug 9, 2020

Aug 8, 2020

Aug 7, 2020

Call and Conference setup failures

Resolved - Twilio Programmable Voice and Elastic SIP Trunking were degraded for 39 minutes between 7 August 2020 10:30am PDT and 11:09am PDT. During this period of time customers may have experienced call and conference setup failures. The issue has now been resolved.
Aug 7, 12:08 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 7, 11:20 PDT

Voice Insights Data Pipeline Delays

Resolved - There is no longer a delay in the availability of Voice Insights data via the API and console. The incident has been resolved.
Aug 7, 09:59 PDT

Update - We are observing a delay in Voice Insights data processing. Customers who are trying to fetch data via API/Console may get partial or no data. We will provide an update in 1 hour or as soon as we have more information.
Aug 7, 09:09 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 7, 08:54 PDT

SMS Delivery Reports Delays Over Longcodes to Chilean Mobile Operators

Resolved - We are no longer experiencing SMS delivery delays over longcodes to Chilean mobile operators. This incident has been resolved.
Aug 7, 08:50 PDT

Update - Our engineers are continuing to investigate this issue that is causing SMS delivery report delays over longcodes to Chilean mobile operators. Our next update will occur by 12:30 pm PT, August 7th 2020.
Aug 6, 12:32 PDT

Update - Our engineers are continuing to investigate this issue that is causing SMS delivery report delays over longcodes to Chilean mobile operators. Our next update will occur by 12:30 pm PT, August 6th 2020.
Aug 4, 12:27 PDT

Update - Our engineers are continuing to investigate this issue that is causing SMS delivery report delays over longcodes to Chilean mobile operators. Our next update will occur at 12:30 pm PT, August 4th 2020.
Aug 3, 12:25 PDT

Update - Our engineers are continuing to investigate this issue that is causing SMS delivery report delays over longcodes to Chilean mobile operators. Our next update will occur at 12:30 pm PT, August 3rd 2020.
Aug 2, 12:27 PDT

Update - Correction - our next update will occur at 12:30 pm PT, August 2nd 2020.
Aug 1, 12:31 PDT

Update - We are continuing to investigate this issue that is causing SMS delivery report delays over longcodes to Chilean mobile operators. Our next update will occur at 12:30 am PT, August 2nd 2020.
Aug 1, 12:24 PDT

Update - Our engineers continue to work with our carrier partner to resolve the issue of delays of SMS delivery reports over longcodes to Chilean mobile operators. We will provide another update as soon as we have additional information.
Jul 31, 19:54 PDT

Update - Our engineers continue to work with our carrier partner to resolve the issue of delays of SMS delivery reports over longcodes to Chilean mobile operators. We will provide another update as soon as we have additional information.
Jul 31, 11:52 PDT

Update - Our engineers are still working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Jul 31, 03:53 PDT

Update - Our engineers are still working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Jul 30, 23:52 PDT

Update - Our engineers are still working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Jul 30, 21:27 PDT

Investigating - Our monitoring systems have detected a delay of delivery notifications over local longcodes to Chilean Mobile Operators. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Jul 30, 19:58 PDT

Inbound Call Failures to a Subset of Twilio Italy Phone Numbers in Rome.

Resolved - We are no longer observing call failures to a subset of Twilio Italy phone numbers In Rome. This incident has been resolved.
Aug 7, 08:09 PDT

Update - We are continuing to monitor for any further issues. We expect to provide another update in 2 hours or sooner once more information becomes available.
Aug 7, 06:20 PDT

Monitoring - We have started seeing recovery for inbound calls to the subset of Twilio Italy Phone Numbers in Rome. We will continue to monitor to ensure a full recovery. We expect to provide another update in 60 minutes or sooner when there is more information to share.
Aug 7, 05:21 PDT

Update - Our Engineers are still working with the underlying carrier to solve this issue. We will provide more updates as soon as they become available.
Aug 7, 04:38 PDT

Update - Our Engineers are still working with the underlying carrier to solve this issue. We will provide more updates as soon as they become available.
Aug 7, 02:13 PDT

Investigating - We are observing a subset of call failures to Twilio Italy phone numbers In Rome. We are currently working with our carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.
Aug 7, 01:07 PDT

AT&T - US SMS and MMS carrier maintenance Aug 06 21:00 - Aug 07 04:00 PDT

Completed - The scheduled maintenance has been completed.
Aug 7, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 21:00 PDT

Scheduled - The AT&T mobile network in US will be conducting a maintenance on their SMS and MMS platform, Thursday, August 06 21:00 - Friday, August 07 04:00 PDT. During this maintenance window, there could be intermittent delays delivering their SMS and MMS sent to and from AT&T handsets, as well as message status events.
Aug 3, 08:51 PDT

SMS Delivery Delays to China

Resolved - We are no longer experiencing delivery status delays when sending to China. This incident has been resolved.
Aug 7, 01:14 PDT

Monitoring - We are observing recovery in delivery delays when sending to China. We will continue monitoring the service to ensure a full recovery. We will provide another update as soon as more information becomes available.
Aug 7, 00:31 PDT

Update - Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Aug 7, 00:19 PDT

Update - Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Aug 6, 23:09 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to China. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Aug 6, 22:01 PDT

SMS Delivery Delays to the AsiaCell Network in Iraq

Resolved - We are no longer experiencing delivery delays when sending to AsiaCell in Iraq. This incident has been resolved.
Aug 7, 00:34 PDT

Monitoring - We are observing recovery in delivery delays towards AsiaCell in Iraq. We will continue monitoring the service to ensure a full recovery.
Aug 6, 23:40 PDT

Update - Our engineers are still working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Aug 6, 21:35 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to the AsiaCell network in Iraq. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Aug 6, 19:48 PDT

Aug 6, 2020

Increased Delay for Super SIM Attaching to Networks in Some Countries

Resolved - The issues causing an increased delay for Super SIMs attaching to networks has been resolved.
Aug 6, 18:48 PDT

Update - There is an ongoing network issue where Super SIMs in some countries may take longer to connect. These devices may need to switch their IMSI which can take up to three minutes. Our engineers continue to investigate and an additional update will be provided in the next 60 minutes.
Aug 6, 17:56 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 6, 17:41 PDT

Elevated HTTP 500 Errors Affecting Messaging and Messaging Reliant Products

Resolved - For eight minutes between 6 August 2020 4:00 PM PDT to 6 August 2020 4:08 PM PDT new message requests to Twilio's Messaging API returned HTTP 500 errors for some outbound messages. Outbound messages which were already in queue at this time may have been delayed for this duration, but were not dropped. A small portion of inbound messages to Twilio during this time may have been delayed or marked as Failed, but are present within logs. This would be the case for all message channels available including; SMS, MMS, WhatsApp, and Facebook Messenger. Twilio products which rely on messages also experienced this incident including Flex, Proxy, and Studio. The issue has now been resolved.
Aug 6, 16:57 PDT

Brazil Nextel Outbound SMS Delays

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Brazil Nextel. This incident has been resolved.
Aug 6, 14:30 PDT

Update - Our engineering team has confirmed we are experiencing SMS delivery delays when sending messages to Brazil Nextel. We are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Aug 6, 12:31 PDT

Update - Our monitoring systems have detected a potential issue of SMS Delivery Delays to Brazil Nextel. Our engineering team has been alerted and is actively investigating. We will update in 1 hour or as soon as we have more information.
Aug 6, 11:33 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 6, 11:23 PDT

Authy Reporting API Events Not Being Recorded to Elastic Search

Resolved - We had identified an issue with the Authy Reporting API where events were not being recorded to Elastic Search. Our engineering team has resolved the issue and the Reporting API is now fully operational.
Aug 6, 13:49 PDT

Investigating - Our monitoring systems have detected a potential Authy issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 6, 13:35 PDT

AT&T - US SMS and MMS carrier maintenance Aug 05 21:00 - Aug 06 04:00 PDT

Completed - The scheduled maintenance has been completed.
Aug 6, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 21:03 PDT

Scheduled - The AT&T mobile network in US will be conducting a maintenance on their SMS and MMS platform, Wednesday, August 05 21:00 - Thursday, August 06 04:00 PDT. During this maintenance window, there could be intermittent delays delivering their SMS and MMS sent to and from AT&T handsets, as well as message status events.
Aug 3, 08:50 PDT

SMS Delivery Delays to XL in Indonesia

Resolved - We are no longer experiencing delivery delays when sending to XL in Indonesia. This incident has been resolved.
Aug 6, 02:14 PDT

Monitoring - We are observing successful SMS delivery to XL in Indonesia. We will continue to monitor to ensure a full recovery of the service. We will provide another update as soon as more information becomes available.
Aug 6, 01:21 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to XL in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Aug 6, 00:52 PDT

Partial Inbound Voice Calls Outage in Italy (Rome and Napoly)

Resolved - The issue affecting inbound calls to Twilio (Rome and Napoli) Phone Numbers has been resolved, and the service is functioning normally at this time.
Aug 6, 01:36 PDT

Monitoring - We have started seeing recovery for inbound calls to Twilio (Rome and Napoli) Phone Numbers. We will continue to monitor to ensure a full recovery and will post an update as soon as possible.
Aug 6, 00:57 PDT

Investigating - Inbound calls to a subset of Twilio phone numbers in Italy (Rome and Napoly) cannot be reached. Our provider is investigating. No ETA of resolution available yet at this time.
Aug 5, 23:54 PDT

MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Aug 6, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 23:00 PDT

Scheduled - Our MMS carrier partner in the US is conducting a planned maintenance from 5 August 2020 at 23:00 PDT until 6 August 2020 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via a subset of US shortcode.
Jul 28, 19:27 PDT

Aug 5, 2020

Scoped Phone Number Filtering Endpoints Not Returning Filtered Results

Resolved - The issue with appropriate filtering to the affected endpoints namely /IncomingPhoneNumbers/TollFree, /IncomingPhoneNumbers/Local, and /IncomingPhoneNumbers/Mobile are now fixed and phone numbers service is operating normally at this time. This incident is now resolved.
Aug 5, 19:38 PDT

Update - Our team has deployed a fix to restore functionality to the three impacted endpoints. We are actively monitoring and an additional update will be provided in the next 30 minutes
Aug 5, 19:22 PDT

Update - Our team has deployed a fix to restore functionality to the three impacted endpoints. We are actively monitoring and an additional update will be provided in the next 30 minutes
Aug 5, 18:51 PDT

Update - Our team has deployed a fix to restore functionality to the three impacted endpoints. We are actively monitoring and an additional update will be provided in the next 30 minutes
Aug 5, 18:21 PDT

Monitoring - Our team has deployed a fix to restore functionality to the three impacted endpoints. We are actively monitoring and an additional update will be provided in the next 30 minutes.
Aug 5, 17:51 PDT

Identified - Our team has identified the problem issue causing the three endpoints to return incorrect filtering results. We are actively working to restore the functionality and an additional update will be provided in the next two hours.
Aug 5, 15:52 PDT

Update - Our team has identified three impacted endpoints; /IncomingPhoneNumbers/TollFree, /IncomingPhoneNumbers/Local, and /IncomingPhoneNumbers/Mobile. API calls to these endpoints will not return the appropriate filtering, instead returning all phone numbers. The default /IncomingPhoneNumbers endpoint works as expected. We continue to investigate, and an additional update will be provided in the next 60 minutes.
Aug 5, 14:54 PDT

Update - Our team has identified three impacted endpoints; /IncomingPhoneNumbers/TollFree, /IncomingPhoneNumbers/Local, and /IncomingPhoneNumbers/Mobile. API calls to these endpoints will not return the appropriate filtering, instead returning all phone numbers. The default /IncomingPhoneNumbers endpoint works as expected. We continue to investigate, and an additional update will be provided in the next 30 minutes.
Aug 5, 14:28 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 5, 14:16 PDT

Customers Unable to Create Identity Bundles for all Spain and Belgium Number Types, and Chile Mobile Numbers

Resolved - The ability to create identity bundles for all impacted number types of Spain, Belgium, and Chile has been restored and is operating normally at this time.
Aug 5, 14:34 PDT

Update - A solution is in place to restore the ability to create identity bundles for all impacted number types of Spain, Belgium, and Chile. Our team continues to monitor to ensure full functionality is restored. An additional update will be provided in the next two hours.
Aug 5, 13:40 PDT

Monitoring - A solution is in place to restore the ability to create identity bundles for all impacted number types of Spain, Belgium, and Chile. Our team continues to monitor to ensure full functionality is restored.
Aug 5, 13:14 PDT

Update - We are continuing to work to resolve the issue with the creation of new identity bundles for all Spanish number types. All Belgian number types and Chilean mobile numbers for Business end users have also been identified as being unable to create new identity bundles. We will provide another update in 4 hours or as soon as we have more information.
Aug 5, 12:25 PDT

Update - We are continuing to work to resolve the issue with the creation of new identity bundles for Spanish number types. We will provide another update in 4 hours or as soon as we have more information.
Aug 5, 11:48 PDT

Identified - We have identified what is causing the issue with the creation of new identity bundles for Spanish number types. We are continuing to work to resolve this issue and we will provide additional updates as soon as possible.
Aug 5, 09:51 PDT

Update - We are experiencing issues with the creation of new identity bundles for Spanish number types. Current identity bundles are functional and can be used. Our engineers are investigating.
Aug 5, 09:15 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 5, 09:05 PDT

IOT & Wireless[Super SIM] Degraded service on TEF CO IMSI

Resolved - Super SIMs with existing data sessions are now sending and receiving data successfully. This incident has been resolved.
Aug 5, 12:20 PDT

Monitoring - We are seeing recovery and are monitoring for any changes. We will provide another update in 2 hours or as soon as we have more information.
Aug 5, 10:26 PDT

Update - Our engineering team is continuing to investigate this issue. An update will be provided in 2 hours or as soon as we have more information.
Aug 5, 10:06 PDT

Update - Super SIMs with existing data sessions may have lost the ability to send or receive data. Reattaching to the network should restore data connectivity for impacted devices
Aug 5, 09:08 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 5, 08:57 PDT

Inbound SMS Delays to a Subset of Twilio France Phone Numbers

Resolved - We are observing full recovery on sending messages to Twilio France phone numbers. This incident is now resolved.
Aug 5, 06:32 PDT

Investigating - We are observing a subset of SMS delays to Twilio France phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update as soon as more information becomes available.
Aug 5, 05:56 PDT

Inbound and outbound Call Failures over Twilio France Phone Numbers

Resolved - Our metrics showed some inbound calls to France Twilio numbers were failing, however, we identified that some outbound calls were failing as well. We are observing full recovery on inbound and outbound calls over France numbers. This incident is now resolved.
Aug 5, 06:30 PDT

Investigating - We are observing a subset of call failures to Twilio France phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update as soon as more information becomes available.
Aug 5, 05:42 PDT

AT&T - US SMS and MMS carrier maintenance Aug 04 21:00 - Aug 05 04:00 PDT

Completed - The scheduled maintenance has been completed.
Aug 5, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 21:00 PDT

Scheduled - The AT&T mobile network in US will be conducting a maintenance on their SMS and MMS platform, Tuesday, August 04 21:00 - Wednesday, August 05 04:00 PDT. During this maintenance window, there could be intermittent delays delivering their SMS and MMS sent to and from AT&T handsets, as well as message status events.
Aug 3, 08:49 PDT

SMS Delivery Delays to Afghanistan Roshan Network

Resolved - We are no longer experiencing delivery delays to Afghanistan Roshan network. This incident has been resolved.
Aug 5, 00:33 PDT

Monitoring - We are experiencing SMS delivery delays when sending messages to Afghanistan, specifically the Roshan Telecom Development Company Afghanistan Ltd. network. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Aug 4, 23:46 PDT

Update - We are observing delays in SMS delivery to Afghanistan, specifically the Roshan Telecom Development Company Afghanistan Ltd. network. Our engineering team is working with our carrier partner to resolve the issue. We will offer an additional update in the next four hours.
Aug 4, 19:43 PDT

Update - We are observing delays in SMS delivery to Afghanistan, specifically the Roshan Telecom Development Company Afghanistan Ltd. network. Our engineering team is working with our carrier partner to resolve the issue. We will offer an additional update in the next four hours.
Aug 4, 15:43 PDT

Update - We are observing delays in SMS delivery to Afghanistan, specifically the Roshan Telecom Development Company Afghanistan Ltd. network. Our engineering team is working with our carrier partner to resolve the issue. We will offer an additional update in the next two hours.
Aug 4, 13:45 PDT

Investigating - Our monitoring systems have detected a potential issue in SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 4, 13:31 PDT

SMS Delivery Delays to Beeline Network in Kazakhstan

Resolved - We are no longer experiencing SMS delivery delays when sending to Kazakhstan Beeline. This incident has been resolved.
Aug 5, 00:15 PDT

Update - We are experiencing SMS delivery delays when sending messages to Beeline Network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Aug 4, 22:56 PDT

Monitoring - We are observing recovery in delivery report delays when sending messages to Beeline Network in Kazakhstan. We will continue monitoring the service to ensure a full recovery. We will provide another update as soon as more information becomes available.
Aug 4, 22:18 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Beeline Network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Aug 4, 20:56 PDT

Aug 4, 2020

Inbound Call Failures to a Subset of Twilio Ireland Phone Numbers

Resolved - We are no longer observing inbound call failures to Twilio Ireland phone numbers. This incident has been resolved and the service is functioning normally at this time.
Aug 4, 17:22 PDT

Update - We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Aug 4, 15:50 PDT

Investigating - We are observing a subset of call failures to Twilio Ireland phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Aug 4, 14:50 PDT

Subset of Short Codes Experiencing MMS Delivery Delays to United States Verizon

Resolved - The subset of short codes are no longer exhibiting delays delivering MMS messages to United States Verizon recipients. Short code delivery of MMS messages is operating normally at this time.
Aug 4, 16:07 PDT

Monitoring - The subset of impacted short codes are no longer experiencing delays delivering MMS messages to United States Verizon recipients. We are continuing to monitor and will provide an update in the next 30 minutes.
Aug 4, 15:47 PDT

Update - We have detected a subset of short codes are experiencing delays delivering MMS messages to United States Verizon recipients. We will provide an update in the next two hours.
Aug 4, 15:27 PDT

Investigating - Our monitoring systems have detected a potential issue involving MMS delivery delays for messages sent using a short code to United States Verizon recipients. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 4, 15:21 PDT

Voice Calls Disconnecting to Telstra Australia Phone Numbers

Resolved - Calls to Telstra Australia phone numbers are no longer disconnecting and voice traffic Telstra Australia phone numbers is operating normally at this time. This issue has been resolved.
Aug 4, 12:51 PDT

Update - We are continuing to monitor this situation and will provide an update in 2 hours or sooner once more information becomes available.
Aug 4, 11:16 PDT

Monitoring - We are observing recovery in voice traffic where calls were disconnecting to Telstra Australia phone numbers. We will continue to monitor this situation and will provide an update in 2 hours or sooner once more information becomes available.
Aug 4, 09:15 PDT

Update - We are continuing to work with our carrier partner to resolve the issue. We will provide further updates as more information becomes available.
Aug 4, 05:16 PDT

Update - We are continuing to work with our carrier partner to resolve the issue. We will provide further updates as more information becomes available.
Aug 4, 03:09 PDT

Update - We are continuing to work with our carrier partner to resolve the issue. We will provide further updates as more information becomes available.
Aug 4, 01:24 PDT

Update - We are continuing to work with our carrier partner to resolve the issue. We will provide further updates as more information becomes available.
Aug 3, 22:48 PDT

Update - We are observing calls disconnecting abruptly to Telstra Australia phone numbers. We are currently working with our carrier partner to resolve the issue. We will provide an update as soon as more information becomes available.
Aug 3, 21:04 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 3, 20:56 PDT

Character encoding issues on inbound SMS from Verizon handsets to Twilio

Resolved - We are observing full recovery on the character encoding issues for inbound SMS to Twilio numbers from Verizon Handsets. This incident is now resolved.
Aug 4, 10:57 PDT

Update - When sending from Verizon handsets to Twilio, we are seeing character encoding issues resulting in certain symbols, including @ and _ being replaced with alternatives. The issue is not impacting actual message delivery. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in an hour or as soon as more information is received.
Aug 4, 10:15 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 4, 09:43 PDT

SMS Delivery Delays Over Longcodes to Entel Chile

Resolved - SMS delivery delays over longcodes to Entel Chile has been confirmed addressed by our provider. Messaging delivery has been stable.
The incident is now resolved.
Aug 4, 08:32 PDT

Update - Our engineers continue to work with our carrier partner to resolve the issue of SMS delivery delays to the Entel network in Chile. We will update as soon as we have more information.
Aug 4, 07:09 PDT

Update - Our engineers continue to work with our carrier partner to resolve the issue of SMS delivery delays to the Entel network in Chile. We will update as soon as we have more information.
Aug 4, 05:14 PDT

Update - Our engineers continue to work with our carrier partner to resolve the issue of SMS delivery delays to the Entel network in Chile. We will update as soon as we have more information.
Aug 4, 03:07 PDT

Update - Our engineers continue to work with our carrier partner to resolve the issue of SMS delivery delays to the Entel network in Chile. We will update as soon as we have more information.
Aug 4, 01:16 PDT

Update - Our engineers continue to work with our carrier partner to resolve the issue of SMS delivery delays to the Entel network in Chile. We will update as soon as we have more information.
Aug 3, 23:03 PDT

Update - Our engineers continue to work with our carrier partner to resolve the issue of SMS delivery delays to the Entel network in Chile. We will update as soon as we have more information.
Aug 3, 18:40 PDT

Monitoring - Our engineers continue to work with our carrier partner to resolve the issue of SMS delivery delays to the Entel network in Chile. Successfully delivery is being observed for the majority of traffic to this network, but full resolution has not yet been confirmed by the carrier partner as some delivery reports continue facing delays. We expect to provide an update in 24 hours or as soon as more information becomes available.
Aug 3, 16:30 PDT

Update - Our engineers continue to work with our carrier partner to resolve the issue of SMS delivery delays to the Entel network in Chile. We will provide another update as soon as we have additional information.
Aug 3, 00:50 PDT

Update - Our engineers are still working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Aug 2, 00:44 PDT

Update - Our engineers continue to work with our carrier partner to resolve the issue of SMS delivery delays to the Entel network in Chile. We will provide another update as soon as we have additional information.
Aug 1, 01:40 PDT

Update - Our engineers continue to work with our carrier partner to resolve the issue of SMS delivery delays to the Entel network in Chile. We will provide another update as soon as we have additional information.
Jul 31, 09:31 PDT

Update - Our engineers are still working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Jul 31, 01:31 PDT

Update - Our engineers are still working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Jul 30, 21:31 PDT

Update - Our engineers are still working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Jul 30, 19:00 PDT

Update - Our monitoring systems have detected an issue with SMS Delivery Delays over Longcodes to Chilean mobile operators. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 30, 17:53 PDT

Investigating - Our monitoring systems have detected an issue with SMS Delivery Delays over Longcodes to Chilean mobile operators. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 30, 17:40 PDT

AT&T - US SMS and MMS carrier maintenance Aug 03 21:00 - Aug 04 04:00 PDT

Completed - The scheduled maintenance has been completed.
Aug 4, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 21:00 PDT

Scheduled - The AT&T mobile network in US will be conducting a maintenance on their SMS and MMS platform, Monday, August 03 21:00 - Tuesday, August 04 04:00 PDT. During this maintenance window, there could be intermittent delays delivering their SMS and MMS sent to and from AT&T handsets, as well as message status events.
Aug 3, 08:48 PDT

Aug 3, 2020

Singapore SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Aug 3, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 12:00 PDT

Scheduled - Our SMS carrier partner in Singapore is conducting a planned maintenance from 3 August 2020 at 12:00 PDT until 3 August 2020 at 15:00 PDT. During the maintenance window, there could be intermittent delays receiving incoming SMS from Singapore handsets.
Jul 19, 19:28 PDT

Automated Alert: No Customer Impact

Resolved - We have fully investigated the Voice issue triggered by our automated alert, and it was determined that there is no customer impact. All systems are operational.
Aug 3, 13:53 PDT

Investigating - Our monitoring systems have detected a potential Voice issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 3, 13:12 PDT

Aug 2, 2020

SMS delivery failures for messages sent to Digitel network in Venezuela

Resolved - We are no longer experiencing delivery failures to Digitel network in Venezuela. This incident has been resolved.
Aug 2, 05:26 PDT

Monitoring - We are observing successful SMS delivery to Digitel network in Venezuela for the last 60 minutes. We will continue to monitor to ensure a full recovery.
Aug 2, 03:17 PDT

Update - We are continuing to work with our carrier partner to resolve the issue. We will provide another update as soon as we have additional information.
Aug 1, 21:38 PDT

Update - We are continuing to investigate the issue that is causing SMS delivery failures for messages sent to Digital network in Venezuela.
Aug 1, 17:37 PDT

Update - We are continuing to investigate the issue that is causing SMS delivery failures for messages sent to Digital network in Venezuela.
Aug 1, 15:19 PDT

Update - We are experiencing delivery failures sending SMS to Digitel network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Aug 1, 14:18 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 1, 14:13 PDT

SMS Delivery Failures to Iran IR-MCI

Resolved - We are no longer experiencing delivery failures to Iran IR-MCI. This incident has been resolved.
Aug 2, 02:46 PDT

Monitoring - We are observing successful SMS delivery to Iran IR-MCI from last 30 minutes. We will continue to monitor to ensure a full recovery.
Aug 2, 02:22 PDT

Investigating - We are experiencing delivery failures when sending SMS to Iran IR-MCI. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Aug 2, 01:21 PDT

Aug 1, 2020

Issue With Programmable Wireless Usage and Billing

Resolved - We are no longer experiencing delay in data usage reporting and billing for the Programmable Wireless product. This incident has been resolved.
Aug 1, 22:17 PDT

Update - We are continuing to monitor our fix for the issue that caused delayed data usage reporting and billing for the Programmable Wireless product. Our next update will occur at 11:45 pm PT.
Aug 1, 12:00 PDT

Update - We are continuing to monitor our fix for the issue that caused delayed data usage reporting and billing for the Programmable Wireless product. Our next update will occur at 11:45 am PT.
Aug 1, 07:44 PDT

Update - We are continuing to monitor for any further issues.
Aug 1, 05:47 PDT

Monitoring - The issue has been fixed. For the time being there is still a delay in processing, but we are seeing recovery to near normal levels on the data usage and billing pipeline. We will provide an update within 2 hours.
Aug 1, 03:44 PDT

Identified - The issue has been identified and a fix is being implemented. For the time being there is still a delay in processing, but we are starting to seeing a recovery on the data usage and billing pipeline. We will provide an update within 2 hours.
Aug 1, 01:34 PDT

Update - Data usage reporting and billing is currently delayed for Programmable Wireless customers. Our engineers are investigating and we will provide an update within 1 hour.
Aug 1, 00:29 PDT

Investigating - Our monitoring systems have detected a potential issue with Programmable Wireless services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 1, 00:13 PDT

SMS Delivery Report Delays To US Cellular Handsets

Resolved - This incident has been resolved.
Aug 1, 17:31 PDT

Update - A fix has been implemented for the issue that was causing delivery report delays to US Cellular handsets, and we are monitoring the results.
Aug 1, 17:29 PDT

Update - A fix has been implemented for the issue that was causing delivery report delays to US Cellular handsets, and we are monitoring the results.
Aug 1, 15:07 PDT

Monitoring - A fix has been implemented for the issue that was causing delivery report delays to US Cellular handsets, and we are monitoring the results.
Aug 1, 15:02 PDT

Update - We are experiencing delays in receiving message delivery status when sending to US Cellular handsets over a subset of US shortcodes. Our engineers are investigating and we will provide an update as soon as we have additional information.
Aug 1, 13:58 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 1, 13:45 PDT

Automated Alert: No Customer Impact

Resolved - We have fully investigated the {detailed} issue triggered by our automated alert, and it was determined that there is no customer impact. All systems are operational.
Aug 1, 12:28 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 1, 12:11 PDT

SMS Delivery Failures to Asia Cell Iraq

Resolved - We are no longer experiencing delivery failures to Asia Cell Iraq,. This incident has been resolved.
Aug 1, 05:42 PDT

Update - We are continuing to monitor for any further issues.
Aug 1, 03:32 PDT

Monitoring - We are observing successful SMS delivery to Asia Cell Iraq. We will continue to monitor to ensure a full recovery.
Aug 1, 02:10 PDT

Update - We are experiencing delivery failures sending SMS to Asia Cell. Our engineers are working with our carrier partner to resolve the issue. We will provide an update within 1 hour.
Aug 1, 01:08 PDT

Investigating - Our monitoring systems have detected a potential issue with Programmable SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Aug 1, 00:50 PDT

SMS Delivery Delays to Vivo Network in Brazil

Resolved - We are no longer experiencing delivery status delays when sending messages to Vivo Network in Brazil. This incident has been resolved.
Aug 1, 00:09 PDT

Monitoring - We are observing recovery in delivery status delays when sending messages to Vivo Network in Brazil. We will continue monitoring the service to ensure a full recovery before we proceed to resolve this incident.
Jul 31, 23:06 PDT

Update - We are continuing to work with our carrier partner to resolve the issue. We will provide further updates as more information becomes available.
Jul 31, 22:56 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Vivo Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Jul 31, 21:59 PDT

Jul 31, 2020

SMS Delivery Delays to TSTT in Trinidad and Tobago

Resolved - We are no longer experiencing SMS delivery status delays to the TSTT network in Trinidad and Tobago. This incident has been resolved.
Jul 31, 16:46 PDT

Update - We are observing recovery in SMS delivery status delays to the TSTT network in Trinidad and Tobago. We will continue monitoring the service to ensure a full recovery before we proceed to resolve this incident.
Jul 31, 16:07 PDT

Monitoring - We are observing recovery in SMS delivery status delays to the TSTT network in Trinidad and Tobago. We will continue monitoring the service to ensure a full recovery before we proceed to resolve this incident.
Jul 31, 15:23 PDT

Update - We are still working with our carrier partner to resolve the issue of SMS delivery delays to the TSTT network in Trinidad and Tobago. We will provide another update as soon as we have additional information.
Jul 31, 10:48 PDT

Update - We are continuing to work with our carrier partner to resolve the issue of SMS delivery delays to the TSTT network in Trinidad and Tobago. We will provide another update as soon as we have additional information.
Jul 31, 08:48 PDT

Update - We are experiencing SMS delivery delays when sending messages to the TSTT network in Trinidad and Tobago. Messages are pending delivery, and it is still unknown whether they will successfully be delivered. We are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Jul 31, 07:46 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS delivery to TSTT network in Trinidad and Tobago. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 31, 07:42 PDT

Issue with Console navigation for some Enterprise customers

Resolved - The issue with Console navigation has been resolved and the Console is operating normally at this time.
Jul 31, 03:20 PDT

Update - Some Enterprise customers are currently unable to view the “Resold Customers” menu item in the Admin Center for Reseller Organizations. Our engineers are investigating and we will provide an update within 1 hour.
Jul 31, 02:56 PDT

Investigating - Our monitoring systems have detected a potential Console issue that would impact some of our Enterprise customers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 31, 02:44 PDT

US SMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Jul 31, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 22:00 PDT

Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 30 July 2020 at 22:00 PDT until 31 July 2020 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets via US shortcode, US longcode and US toll-free numbers.
Jul 29, 19:52 PDT

Jul 30, 2020

Indonesia SMS Carrier Maintenance - XL Axiata

Completed - The scheduled maintenance has been completed.
Jul 30, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 09:00 PDT

Scheduled - The XL Axiata network in Indonesia is conducting an emergency maintenance from 30 July 2020 at 09:00 PDT until 30 July 2020 at 11:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata handsets.
Jul 29, 19:51 PDT

A Subset of Call Failures

Resolved - From 7:00AM to 9:30AM PST, an internal service failure led to a subset of inbound and outbound call failures, as well as DTMF and modification issues during calls. All services are now fully operational.
Jul 30, 10:31 PDT

Update - We are currently investigating an issue that is causing a small subset of outbound calls to fail. We will provide an update once we have more information.
Jul 30, 09:38 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 30, 08:42 PDT

US SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 30, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 19:30 PDT

Scheduled - Our SMS carrier partner in the US is conducting an emergency maintenance from 29 July 2020 at 19:30 PDT until 30 July 2020 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US longcode.
Jul 28, 19:22 PDT

US SMS Carrier Maintenance - US Cellular

Completed - The scheduled maintenance has been completed.
Jul 30, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 23:01 PDT

Scheduled - The US Cellular network in the US is conducting an emergency maintenance from 29 July 2020 at 23:00 PDT until 30 July 2020 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular handsets via US shortcode, US longcode and US toll-free numbers.
Jul 28, 19:28 PDT

Inbound Calls to Spanish Phone Numbers are Failing to Connect

Resolved - The issue affecting inbound calls to Twilio Spanish Phone Numbers has been resolved, and the service is functioning normally at this time.
Jul 30, 01:50 PDT

Monitoring - We have started seeing recovery for inbound calls to Twilio Spanish Phone Numbers. We will continue to monitor to ensure a full recovery.
Jul 30, 01:14 PDT

Update - We are continuing to investigate this issue and will provide an update within 2 hours.
Jul 30, 01:01 PDT

Update - We are continuing to investigate this issue.
Jul 29, 23:50 PDT

Investigating - Our monitoring systems have detected a potential issue in inbound voice calls to a subset of Twilio phone numbers in Spain. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 29, 23:36 PDT

US Toll-Free SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 30, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 21:06 PDT

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 29 July 2020 at 21:00 PDT until 30 July 2020 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US toll-free numbers.
Jun 28, 19:32 PDT

Jul 29, 2020

On Call Engineers are Investigating

Resolved - We have fully investigated the Voice Recording Services and TwiML Bins issue triggered by our automated alert, and it was determined that there is no customer impact. All systems are operational.
Jul 29, 14:13 PDT

Update - Our monitoring systems have detected a potential issue with Voice Recording Services and TwiML Bins. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 29, 13:38 PDT

Investigating - Our monitoring systems have detected a potential issue with Voice Recording Services and TwiML Bins. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 29, 13:04 PDT

On Call Engineers are Investigating

Resolved - We have fully investigated the Programmable Chat services API returning error 500 issue triggered by our automated alert, and it was determined that there is no customer impact. All systems are operational.
Jul 29, 13:05 PDT

Investigating - Our monitoring systems have detected a potential issue with Programmable Chat services API returning error 500. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 29, 12:46 PDT

A Subset of Call Failures to WebRTC Registered Clients

Resolved - This issue in regards to a SubsetCall Failures to WebRTC Registered Clients is fully resolved
Jul 29, 12:48 PDT

Monitoring - We experienced an issue with WebRTC client registration from 11:35 AM PDT to 11:47 AM PDT. During this time, a subset of customers could not place outbound calls to registered clients. We are monitoring to ensure full recovery.
Jul 29, 12:06 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 29, 11:46 PDT

Issues with E911 address activation

Resolved - We are no longer observing E911 address activation failures. This incident has been resolved.
Jul 29, 07:30 PDT

Update - We are continuing to monitor for any further issues.
Jul 29, 05:34 PDT

Update - We are continuing to monitor for any further issues.
Jul 29, 03:28 PDT

Monitoring - E911 address activation is now operating normally. We will continue to monitor the situation before we mark the incident as fully resolved.
Jul 29, 02:46 PDT

Identified - The issue has been identified and our engineering team is working on a resolution. We will provide a further update within 1 hour.
Jul 29, 01:52 PDT

Update - We are experiencing an issue with E911 address activation, customers are currently unable to associate new E911 addresses with their Twilio phone numbers. Currently configured numbers and existing addresses are not affected. We will provide an update within 30 minutes.
Jul 29, 01:13 PDT

Investigating - Our monitoring systems have detected a potential issue with Phone Number E911 functionality. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 29, 00:42 PDT

On Call Engineers are Investigating

Resolved - All systems are operational.
Jul 29, 05:54 PDT

Investigating - Our monitoring systems have detected a potential issue with Programmable Wireless services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 29, 05:39 PDT

Super SIMs experiencing connectivity issues

Resolved - Twilio Super SIMs experienced connectivity issues for 36 minutes between 29th July 2020 5:00 AM and 5:36 AM Pacific Time. The issue has now been resolved.
Jul 29, 05:00 PDT

US SMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Jul 29, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 22:00 PDT

Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 28 July 2020 at 22:00 PDT until 29 July 2020 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets via US shortcode, US longcode and US toll-free numbers
Jul 27, 20:51 PDT

US MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 29, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 23:02 PDT

Scheduled - Our MMS carrier partner in the US is conducting an emergency maintenance from 28 July 2020 at 23:00 PDT until 29 July 2020 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via a subset of US shortcode.
Jul 27, 20:07 PDT

Jul 28, 2020

Email Delivery Delays Impacting Multiple Services

Resolved - The issue resulting in email delivery delays across multiple Twilio products has been resolved.
Jul 28, 15:15 PDT

Update - The issue resulting in email delivery delays across multiple Twilio products has been resolved. The systems are now operating normally. We are continuing to monitor the situation before we mark the incident as fully resolved.
Jul 28, 13:22 PDT

Monitoring - The issue resulting in email delivery delays across multiple Twilio products has been resolved. The systems are now operating normally. We will continue to monitor the situation before we mark the incident as fully resolved.
Jul 28, 12:18 PDT

Identified - We have identified the source of the issue that resulted in email delivery delays across multiple Twilio products. While our team continues to work on a full resolution, we are seeing stable performance in email delivery in the past 30 minutes and will provide an update as soon as more information becomes available.
Jul 28, 12:00 PDT

Update - We continue to investigate the issue of email delivery delays across multiple Twilio products. Transactional emails from Twilio and Authy, as well as emails generated with Twilio Verify API, are all potentially delayed. We will provide another update as soon as we have more information.
Jul 28, 11:13 PDT

Update - We are currently experiencing an email outage resulting in missing emails from multiple Twilio products. As a result, Twilio users are not receiving debugger alert emails, password resets, and verification emails. Authy users can not initiate a phone change or account recovery. We are actively investigating the issue and will provide an update as soon as we have additional information.
Jul 28, 10:08 PDT

Investigating - Our monitoring systems have detected a potential issue affecting Twilio Verify. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 28, 09:39 PDT

Some TaskRouter customers experiencing 500 errors

Resolved - We are no longer observing 500 errors for customers using TaskRouter services. This incident has been resolved.
Jul 28, 07:14 PDT

Monitoring - TaskRouter services are now operating normally. We will continue to monitor the situation and will provide another update when the incident is fully resolved.
Jul 28, 04:59 PDT

Update - TaskRouter services are now operating normally. We will continue to monitor the situation and will provide another update when the incident is fully resolved.
Jul 28, 04:57 PDT

Update - We are experiencing an issue with TaskRouter which will cause some customers to experience 500 errors. We will provide an update within 30 minutes.
Jul 28, 04:53 PDT

Investigating - Our monitoring systems have detected a potential issue with TaskRouter. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 28, 04:32 PDT

US SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 28, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 22:00 PDT

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 27 July 2020 at 22:00 PDT until 28 July 2020 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US longcode.
Jul 20, 20:07 PDT

Issues with Programmable Voice services in US East Coast region

Resolved - We are no longer experiencing an issue with Programmable Voice Services in the US East Coast region. The incident has been resolved
Jul 28, 04:15 PDT

Monitoring - Programmable Voice services are now operating normally. We will continue to monitor the situation and will provide another update when the incident is fully resolved.
Jul 28, 03:37 PDT

Update - We are continuing to investigate and have discovered Recording and Recording Transcriptions are also impacted by this issue.
Jul 28, 03:09 PDT

Update - We are continuing to investigate this issue and will provide a further update with the next hour.
Jul 28, 02:52 PDT

Update - We are experiencing issues with Programmable Voice services in the US East Coast region. Customers may experience dropped calls and/or calls with missing audio. We will provide an update within 30 minutes.
Jul 28, 02:21 PDT

Investigating - Our monitoring systems have detected a potential issue with Programmable Voice services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jul 28, 01:57 PDT

Function invocations failing in US East Coast region due to an AWS DNS outage

Resolved - Twilio Functions was degraded for 131 minutes between [28 July 2020 1:25 AM PDT and 3:36 AM PDT]. During this period of time customers may have experienced issues with Function invocation. The issue has now been resolved.
Jul 28, 01:30 PDT

US SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 28, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 23:00 PDT

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 27 July 2020 at 23:00 PDT until 28 July 2020 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via a subset of US shortcode and US longcode.
Jul 14, 18:10 PDT

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