All services are fully operational.
Jul 24, 18:39 PDT
This issue has been resolved as of 14:26 PDT. Twilio on-call team will continue active monitoring.
Jul 24, 15:51 PDT
We have identified the cause of the degraded call quality as a network issue and engineers have been addressing. We have been seeing improvements in call quality since 14:26 PDT. Impacted calls during the time window were intermittent, with ~7% of calls affected, primarily inbound.
Jul 24, 15:00 PDT
This issue affects a percentage of inbound calls to North American numbers. Affected calls would experience degraded quality of the calls.
Jul 24, 13:52 PDT
We are investigating elevated inbound voice call quality issues with a carrier ISP. All Twilio services are fully operational and our engineers are working with the ISP to reroute traffic off the impacted routes. Next update in 60 minutes.
Jul 24, 13:10 PDT