Twilio Status

Apr 8, 2020

Resolved - This incident has been resolved.
Apr 8, 05:44 PDT

Monitoring - Our engineering team applied a subsequent fixed and we are observing service recovery. We are continuing to monitor the situation.
Apr 8, 05:35 PDT

Update - We are continuing to investigate this issue.
Apr 8, 04:54 PDT

Investigating - The issue has resurfaced and our teams are actively working on a fix. We will provide more information as soon as we have an update.
Apr 8, 04:45 PDT

Monitoring - Our engineers have implemented a fix, and we’re beginning to see recovery of REST requests to our Programmable Video API
Apr 8, 04:30 PDT

Update - We are experiencing degraded performance of the REST requests to our Programmable Video API. Our engineering teams are actively investigating the issue and working on applying a fix. We will provide more information when it becomes available.
Apr 8, 04:07 PDT

Investigating - Our monitoring systems have detected a potential issue with Video connectivity. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 8, 03:39 PDT

Sprint US SMS Carrier Maintenance

Completed - The scheduled maintenance has been completed.
Apr 8, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 22:00 PDT

Scheduled - The Sprint network in the US is conducting an emergency maintenance from 7 April 2020 at 22:00 PDT until 8 April 2020 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Sprint US handsets via US shortcodes and US longcodes.
Apr 6, 17:00 PDT

T-Mobile US SMS Carrier Maintenance

Completed - The scheduled maintenance has been completed.
Apr 8, 03:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 00:01 PDT

Scheduled - T-Mobile network in the US is conducting an emergency maintenance from 8 April 2020 at 00:00 PDT until 8 April 2020 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets when sending to and from T-Mobile US handsets via US shortcodes and US toll-free numbers.
Apr 6, 20:19 PDT

On Call Engineers are Investigating Video REST API connectivity

Resolved - We had been experiencing latency to our Video REST API between 8am UTC to 9am UTC. Our engineering teams applied a fix and the issue is resolved now.
Apr 8, 02:43 PDT

Investigating - Our monitoring systems have detected a potential latency on Video REST API when trying to reach the service. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 8, 01:33 PDT

Apr 7, 2020

Outbound SMS issue to Movilnet network in Venezuela

Resolved - Movilnet is experiencing a signaling issue causing SMS Delivery Issues to Movilnet Venezuela. The operator is unable to provide an estimated time of restoration. Our support engineers will be in contact with impacted customers directly.
Apr 7, 20:01 PDT

Update - We are continuing to work with our carrier partner to resolve the issue. We will provide further updates as the information becomes available.
Apr 7, 15:52 PDT

Identified - We are continuing to work with our carrier partner to resolve the issue. We will provide further updates as the information becomes available.
Apr 7, 11:32 PDT

Update - We are continuing to work with our carrier partner to resolve the issue. We will provide further updates as the information becomes available.
Apr 7, 09:10 PDT

Investigating - We're currently observing non-deliveries for outbound messages to the Movilnet network in Venezuela. Our engineers are working with our carrier partner to resolve this issue.
Apr 7, 08:09 PDT

SMS Delivery Delays to both Nextel and Vivo in Brazil

Resolved - This incident has been resolved.
Apr 7, 19:04 PDT

Monitoring - We are seeing recovery on SMS delivery delays for both Vivo and Nextel to Brazil. We will continue to monitor this situation and will provide an update as soon as more information becomes available.
Apr 7, 17:53 PDT

Update - We are seeing recovery on SMS delivery delays for Vivo to Brazil. SMS delivery to Nextel in Brazil is still delayed. We will continue to monitor this situation and will provide an update as soon as more information becomes available.
Apr 7, 16:49 PDT

Identified - We are experiencing SMS delivery delays when sending messages to both Nextel and Vivo in Brazil due to carrier capacity issues in the region. Our engineers will continue to work with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Apr 7, 14:42 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to both Nextel and Vivo in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Apr 7, 13:39 PDT

Editing TwimlBins in console intermittently resulting in HTTP 302 response

Resolved - This incident has been resolved.
Apr 7, 15:00 PDT

Investigating - We are experiencing elevated HTTP 302 responses when editing TwiML Bins in the console. Our engineers are working to resolve the issue. We will provide an update as soon as we have additional information.
Apr 7, 14:14 PDT

Delays with message delivery status callbacks and delivery status in the messaging API

Resolved - This incident has been resolved.
Apr 7, 14:58 PDT

Monitoring - We continue to process queued callbacks received during the event and will provide an update when processing has completed. Messaging systems are fully operational.
Apr 7, 13:42 PDT

Update - Our engineers have recovered inbound message processing. No inbound message delivery delays are occurring and all queued incoming messages are being delivered. Status callbacks for current inbound messages are fully operational. Queued status callbacks received during the event are being processed. We will provide an update on the queued callbacks as soon as possible.
Apr 7, 13:22 PDT

Update - Our engineers continue to work on the issue impacting message status call back delays and delays receiving messages to Twilio numbers. We will provide an update as soon as we have more information.
Apr 7, 11:47 PDT

Update - Our engineers continue to work on the issue impacting message delivery status callbacks. We are also seeing delays receiving messages to Twilio numbers. We will provide an update as soon as we have more information.
Apr 7, 10:45 PDT

Investigating - Our monitoring systems have detected an issue with message delivery status callbacks and delivery status in the messaging API. Message delivery is not impacted. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 7, 10:28 PDT

Incorrect calling number displayed to a subset of Switzerland Twilio numbers

Resolved - This incident has been resolved.
Apr 7, 05:02 PDT

Investigating - We're currently observing incorrect calling number being displayed on inbound calls to a subset of Twilio numbers in Switzerland. Our engineers are working with our carrier partner to resolve this issue.
Apr 7, 04:33 PDT

Sprint US SMS Planned Maintenance

Completed - The scheduled maintenance has been completed.
Apr 7, 05:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 23:00 PDT

Scheduled - The Sprint network in the US is conducting an emergency maintenance from 6 April 2020 at 23:00 PDT until 7 April 2020 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Sprint US handsets via US shortcodes and US longcodes.
Apr 6, 16:58 PDT

US SMS/MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 7, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 23:00 PDT

Scheduled - Our SMS and MMS carrier partner in the US is conducting a planned maintenance from 06 April 2020 at 23:00 PDT until 7 April 2020 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US handsets when sending to and from a subset of US shortcodes and US longcodes.
Mar 23, 18:50 PDT

Apr 6, 2020

SMS Delivery Delays to Movilnet in Venezuela

Resolved - This incident has been resolved.
Apr 6, 23:49 PDT

Monitoring - We are observing recovery in SMS delivery to the Movilnet network in Venezuela. Our internal simulation shows messages are getting delivered now and in a timely manner.
Apr 6, 22:38 PDT

Update - Our carrier partner has confirmed that Movilnet is experiencing issues on their fiber optic transmission unit, and they are working to restore the service. We will provide an update in the next 3 hours or sooner if we see any improvements.
Apr 6, 21:08 PDT

Update - Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Apr 6, 20:10 PDT

Update - We are observing delayed delivery for messages submitted to Movilnet (734-06) in the Venezuela. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Apr 6, 18:05 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 6, 17:46 PDT

High Latency and HTTP 500 errors returned on Programmable Video Rooms API

Resolved - This incident has been resolved.
Apr 6, 23:32 PDT

Identified - The issue has been identified, and we are continuing to recover our systems. The majority of rooms should have recovered and reconnected.
Apr 6, 22:28 PDT

Investigating - We are experiencing elevated HTTP 500 responses and increased API latency on Programmable Video Rooms API. Our engineers are working to resolve the issue. We will provide an update as soon as we have additional information.
Apr 6, 21:18 PDT

Sessions not being closed past expiration in Proxy service

Resolved - We have completed the process to remediate sessions that were created or expired from 0645 PT to 1335 PT. This incident has been resolved and the service is back to the normal state.
Apr 6, 21:57 PDT

Update - We have begun the process to remediate sessions that were created or expired from 0645 PT to 1335 PT. We will continue to monitor and will provide the next update in 12 hours or as quickly as possible.
Apr 6, 19:43 PDT

Update - We are continuing to work on remediation for the sessions that were created or expired from 0645 to 1335 PT. We will continue to monitor and will provide an update as soon as more information becomes available.
Apr 6, 16:59 PDT

Monitoring - A fix has been implemented at 1335 PT for the issue preventing Proxy sessions from properly expiring and releasing associated phone numbers. Any new sessions that are being created after 1335 PT will be processed normally. We are continuing to work on remediation for the sessions that were created or expired from 0645 to 1335 PT. We will continue to monitor and will provide an update as soon as more information becomes available.
Apr 6, 14:28 PDT

Update - We are continuing to work on the fix for the issue preventing Proxy sessions from closing past expiration. We will provide another update in the next hour or as soon as additional information is available.
Apr 6, 13:36 PDT

Identified - Our engineers have identified the issue preventing Proxy sessions from closing past expiration and are working on the fix. We will provide another update in the next hour or as soon as additional information is available.
Apr 6, 12:22 PDT

Update - We are continuing to work on the issue preventing Proxy sessions from closing past expiration. We are seeing an increase in errors relating to Proxy Phone number selection, "No Available Unused Proxy" or Error Number 80208. If you are seeing this error for the first time, or an increase in number of errors, we recommend adding additional phone numbers to your Proxy Number Pool for new sessions to be created.
Apr 6, 10:57 PDT

Update - We are continuing to work on the issue preventing Proxy sessions from closing past expiration. We are seeing an increase in errors relating to Proxy Phone number selection, "No Available Unused Proxy" or Error Number 80208. If you are seeing this error for the first time, or an increase in number of errors, we recommend adding additional phone numbers to your Proxy Number Pool for new sessions to be created.
Apr 6, 09:56 PDT

Update - We are continuing to work on the issue preventing Proxy sessions from closing past expiration. We will provide further updates as the information becomes available.
Apr 6, 08:57 PDT

Investigating - We are currently observing an issue with Twilio Proxy where sessions are not being closed after they reached or past their expiration time. We are working to resolve.
Apr 6, 07:54 PDT

Megafon Russia - SMS Carrier Maintenance

Completed - The scheduled maintenance has been completed.
Apr 6, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 13:00 PDT

Scheduled - Megafon network in Russia will be conducting maintenance on their SMS platform from 06 April 2020 at 13:00 PDT until 06 April 2020 at 17:00 PDT. During this maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets.
Apr 2, 09:36 PDT

Inbound voice call failures to a subset of Manila Twilio numbers in Philippines

Resolved - This incident has been resolved.
Apr 6, 08:48 PDT

Monitoring - We are observing recovery in voice traffic inbound to Manila Twilio numbers. We will continue to monitor this situation and will provide an update as soon as more information becomes available.
Apr 6, 07:43 PDT

Update - We are continuing to work with our carrier partner to resolve the issue. We will provide further updates as the information becomes available.
Apr 6, 07:37 PDT

Update - We are continuing to work with our carrier partner to resolve the issue. We will provide further updates as the information becomes available.
Apr 6, 05:24 PDT

Investigating - We're currently observing call failures to a subset of Manila Twilio numbers in Philippines. Our engineers are working with our carrier partner to resolve this issue.
Apr 6, 04:27 PDT

HTTP 500 errors returned on Programmable Video Rooms API

Resolved - This incident has been resolved.
Apr 6, 07:39 PDT

Update - We are seeing recovery on our Programmable Video Rooms APIs. Our engineers will continue to monitor the situation.
Apr 6, 00:51 PDT

Monitoring - We are seeing recovery on our Programmable Video Rooms APIs. Our engineers will continue to monitor the situation.
Apr 5, 21:23 PDT

Investigating - We are experiencing elevated HTTP 500 responses and increased API latency on Programmable Video Rooms API. Our engineers are working to resolve the issue. We will provide an update as soon as we have additional information.
Apr 5, 21:12 PDT

Apr 5, 2020

Some SMS messages are pending delivery to Djezzy Algeria handsets

Resolved - This incident has been resolved.
Apr 5, 22:52 PDT

Monitoring - We are observing successful delivery towards Djezzy Algeria. We will continue to monitor to ensure a full recovery.
Apr 5, 22:03 PDT

Update - Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Apr 5, 19:12 PDT

Update - A portion of SMS messages to Djezzy Algeria handsets are pending delivery. Our engineers are working with the underlying carrier to resolve the issue. We will provide more information as it is received.
Apr 5, 18:04 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 5, 17:51 PDT

Some inbound calls to Brazil - Porto-Alegre Numbers are failing

Resolved - This incident has been resolved.
Apr 5, 10:28 PDT

Update - Our engineers are still working with the underlying carrier to resolve the issue. We will provide further updates as the information becomes available.
Apr 5, 05:04 PDT

Update - Our engineers are still working with the underlying carrier to resolve the issue. We will provide further updates as the information becomes available.
Apr 4, 22:32 PDT

Identified - The issue has been identified and our engineers are working with the underlying carrier to resolve the issue. We will provide further updates as the information becomes available.
Apr 4, 18:41 PDT

Update - We are continuing to investigate this issue that is causing some calls to Brazil - Porto-Alegre Numbers to fail.
Apr 4, 18:02 PDT

Update - We are continuing to investigate this issue that is causing some calls to Brazil - Porto-Alegre Numbers to fail.
Apr 4, 13:19 PDT

Update - We are continuing to investigate this issue that is causing some calls to Brazil - Porto-Alegre Numbers to fail.
Apr 4, 11:06 PDT

Update - A small amount of voice calls to Brazil - Porto-Alegre Numbers are failing to connect. Our engineers are working with the underlying carrier to resolve the issue. We will provide more information as it is received.
Apr 4, 10:01 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 4, 09:43 PDT

Navigation to some parts of twilio.com result in HTTP 500 errors or redirection to other internal Twilio domains

Resolved - This incident has been resolved.
Apr 5, 08:46 PDT

Update - We are continuing to monitor our fix for the issue that caused HTTP 500 errors and redirects on parts of Twilio.com. We will provide further updates as the information becomes available.
Apr 5, 01:14 PDT

Update - We are continuing to monitor our fix for the issue that caused HTTP 500 errors and redirects on parts of Twilio.com. Our next update will be on April 5th, at 02:00 PDT.
Apr 4, 17:57 PDT

Monitoring - A fix has been implemented for the issue that caused HTTP 500 errors and redirects on parts of Twilio.com. We are monitoring the fix.
Apr 4, 16:32 PDT

Update - Navigation to some endpoints at twilio.com are failing intermittently with HTTP 500 errors or result in redirection to other Twilio domains. Our engineers are working to identify the issue. We will provide more information as it is received.
Apr 4, 15:51 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 4, 15:41 PDT

Apr 4, 2020

Elevated HTTP 500 errors returned when creating access tokens

Resolved - This incident has been resolved.
Apr 4, 23:00 PDT

Identified - Our engineers are working to resolve the issue. We will provide an update as soon as we have additional information.
Apr 4, 22:54 PDT

Update - We are experiencing HTTP 500 responses when creating access tokens. Our engineers have identified the root cause and are working to resolve the issue. We will provide an update as soon as we have additional information.
Apr 4, 21:53 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 4, 21:38 PDT

Random Text Being Added To Multi Segmented Inbound Messages Sent From Verizon Numbers to Toll Free Numbers

Resolved - This incident has been resolved.
Apr 4, 18:12 PDT

Update - We are continuing to investigate this issue that causes inbound messages sent from Verizon numbers to Twilio Toll free numbers may have random text added to them. Our supplier has informed us that they are currently blocking all inbound traffic from Verizon toward toll-free destinations.
Apr 4, 16:33 PDT

Update - We are continuing to investigate this issue that is causing random text to be added to inbound multi-segmented SMS messages.
Apr 4, 16:17 PDT

Update - We are continuing to investigate this issue and will provide an update as soon as we have additional information.
Apr 4, 07:56 PDT

Update - We are continuing to investigate this issue and will provide an update as soon as we have additional information.
Apr 4, 03:50 PDT

Update - We are continuing to investigate this issue and will provide an update as soon as we have additional information.
Apr 4, 01:51 PDT

Update - We are continuing to investigate this issue and will provide an update as soon as we have additional information.
Apr 3, 23:41 PDT

Investigating - We have detected that multi segmented inbound messages sent from Verizon numbers to Twilio Toll free numbers may have random text added to them. Our engineers are working with our carrier partners to resolve this issue. We will provide an update as soon as we have additional information.
Apr 3, 22:34 PDT

On Call Engineers are Investigating

Resolved - All systems are operational
Apr 4, 02:12 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 4, 01:53 PDT

Apr 3, 2020

Inbound calls failing intermittently to a subset of Twilio Belgium numbers.

Resolved - This incident has been resolved.
Apr 3, 13:08 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 3, 12:50 PDT

Update - We are continuing to investigate failures of inbound calls to a subset of Twilio numbers in Belgium.
Apr 3, 12:28 PDT

Update - We are are continuing to investigate failures of inbound calls to a subset of Twilio numbers in Belgium.
Apr 3, 10:24 PDT

Update - We have been experiencing Inbound calls to a subset of Twilio Belgium Numbers failing intermittently. Our engineering team is actively investigating the issue with our carrier partners. We will update as soon as we have more information.
Apr 3, 08:32 PDT

Investigating - We have been experiencing Inbound calls to a subset of Twilio Belgium Numbers failing intermittently. Our engineering team is actively investigating the issue with our carrier partners. We will update as soon as we have more information.
Apr 3, 08:07 PDT

Delays with processing account balance changes for some customers

Resolved - This incident has been resolved.
Apr 3, 11:41 PDT

Update - We are continuing to investigate this issue that appears to result in delayed processing of account balance changes.
Apr 3, 11:12 PDT

Update - For some customers, we are observing issues regarding account balance changes such as payments that are failing to process in a timely manner, causing some customers to remain with negative account balances after completing payments. Other impacts include account balances potentially running down before recharge payments are processed. Our engineers are working to resolve the issue. We will provide an update as soon as we have more information.
Apr 3, 10:13 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 3, 09:50 PDT

Outbound SMS Delivery Failures to Mauritania

Resolved - The issue was resolved and the traffic to Mauritania is flowing as per usual.
Apr 3, 07:56 PDT

Monitoring - Our partners have applied a fix and the service is restored. We are continuing to monitoring the traffic towards this destination closely.
Apr 3, 06:42 PDT

Identified - Our partners have identified the issue and we are actively working with them on restoring the service. We will provide more information as soon as more updates become available to us.
Apr 3, 03:15 PDT

Investigating - We are experiencing delivery failures sending to Mauritania. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Apr 3, 00:56 PDT

AT&T Mexico - SMS Carrier Maintenance

Completed - The scheduled maintenance has been completed.
Apr 3, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 23:00 PDT

Scheduled - The AT&T network in Mexico will be conducting emergency maintenance on their SMS platform from 2 April 2020 at 23:00 PDT until 3 April 2020 at 05:00 PDT. During this maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
Apr 2, 18:31 PDT

Apr 2, 2020

Outbound SMS delivery for domestic registered senderID failing toward XL in Indonesia

Resolved - This incident has been resolved.
Apr 2, 18:38 PDT

Update - We are observing message delivery issues for our domestic registered senderID SMS sent to XL in Indonesia. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Apr 2, 17:50 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 2, 17:38 PDT

Accounts with JPY as currency cannot open support plans page

Resolved - Our engineers have identified the fix for the issue impacting accounts with JPY currency being unable to access the support plans page. We will be reaching out to affected customers directly.
Apr 2, 16:04 PDT

Update - We are continuing to work on a fix for the issue that is preventing customers from accessing the support plans page.
Apr 2, 14:18 PDT

Update - We are continuing to work on a fix for this issue.
Apr 2, 10:02 PDT

Identified - The issue has been identified and the engineering team is working on implementing a fix. We will provide further updates as the information becomes available.
Apr 2, 05:58 PDT

Update - Our engineers are continuing to work to resolve the issue. We will provide further updates as the information becomes available.
Apr 2, 03:48 PDT

Investigating - We have detected an issue where Twilio accounts with JPY as current are not able to access the support plans page within the console. Our engineers are working to resolve the issue.
Apr 2, 02:24 PDT

Outbound SMS delivery to Brazil Claro is failing

Resolved - This incident has been resolved.
Apr 2, 14:24 PDT

Update - We are continuing to investigate this issue.
Apr 2, 12:38 PDT

Update - SMS messages are failing to be delivered to the Brazil Claro network. Our engineers are working with the underlying carrier to resolve the issue. We will provide more information as it is received.
Apr 2, 11:26 PDT

Update - We are continuing to investigate this issue.
Apr 2, 11:15 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 2, 11:13 PDT

Calls to the video-recording-service API result in HTTP 500 errors

Resolved - This incident has been resolved.
Apr 2, 13:16 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 2, 12:50 PDT

Identified - The issue has been identified and a fix is being implemented.
Apr 2, 11:42 PDT

Update - Attempts to call the video recording API are failing with HTTP 500 errors at a 5% rate. Our engineers investigating the issue. We will provide more information as it is received.
Apr 2, 11:34 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 2, 11:17 PDT

Outbound SMS non delivery to Axis Indonesia

Resolved - This incident has been resolved.
Apr 2, 09:24 PDT

Update - We are continuing to work with our carrier partner to resolve the issue. We will provide further updates as the information becomes available.
Apr 2, 07:23 PDT

Investigating - We're currently observing non-deliveries for outbound messages to handsets belonging to the Axis network in Indonesia. Our engineers are working with our carrier partner to resolve this issue.
Apr 2, 05:16 PDT

Outbound SMS delivery delays to Airtel Nigeria

Resolved - This incident has been resolved.
Apr 2, 03:18 PDT

Monitoring - We are observing successful SMS deliveries to Airtel Nigeria. We will continue to monitor to ensure a full recovery.
Apr 2, 03:06 PDT

Update - We are continuing to work with our carrier partner to resolve the issue. We will provide further updates as the information becomes available.
Apr 2, 02:55 PDT

Investigating - We're currently observing delays for outbound messages to Airtel network in Nigeria. Our engineers are working with our carrier partner to resolve this issue.
Apr 2, 01:44 PDT

SMS Carrier Partner Maintenance - Small US Regional Carriers

Completed - The scheduled maintenance has been completed.
Apr 2, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 20:00 PDT

Scheduled - Our SMS carrier partner in the US is conducting emergency maintenance from 1 April 2020 at 19:00 PDT until 2 April at 2020 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from below US carriers via a subset of Twilio US shortcodes.

Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
Shelcomm USA
James Valley Cellular USA
Apr 1, 19:57 PDT

SMS Delivery issue To Nepal Telecom

Resolved - We are no longer experiencing delivery failures on Namaste Nepal Telecom. This incident has been resolved.
Apr 2, 01:00 PDT

Monitoring - We are observing successful delivery on Namaste Nepal Telecom. We will continue to monitor to ensure a full recovery.
Apr 1, 23:34 PDT

Update - We are continuing to work with our carrier partner to resolve the issue. We will provide further updates as the information becomes available.
Apr 1, 20:59 PDT

Investigating - We are currently observing non-deliveries of SMS messages to Namaste Nepal Telecom. Our engineers are working with our carrier partners to resolve this issue. We will provide an update as soon as we have additional information.
Apr 1, 19:44 PDT

US Toll-Free SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 2, 00:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 21:00 PDT

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 1 April 2020 at 21:00 PDT until 2 April 2020 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets when sending to and from US Toll-Free numbers.
Mar 29, 18:30 PDT

Verizon US MMS Carrier Maintenance

Completed - The scheduled maintenance has been completed.
Apr 2, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 23:00 PDT

Scheduled - The Verizon network in the US is conducting emergency maintenance from 01 April 2020 at 23:00 PST until 02 April 2020 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from Verizon US handsets via US shortcodes.
Mar 22, 17:50 PDT

Apr 1, 2020

Publishing of Voice Insights data is delayed

Resolved - The recovery of client events and metrics is now completed. This incident has been resolved.
Apr 1, 22:54 PDT

Update - Call summaries are now caught up and available. Recovery of client events and metrics is in progress.
Apr 1, 21:43 PDT

Update - Recovery is still ongoing. We will update as soon as we have more information.
Apr 1, 19:25 PDT

Update - We have started to see a recovery of call summary creation and the delayed data is being populated
Apr 1, 17:10 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 1, 17:08 PDT

Update - We have identified that call summaries are now impacted in addition to events and metrics. We are continuing to work on a fix for this issue.
Apr 1, 16:08 PDT

Update - We are continuing to work on a fix for this issue.
Apr 1, 15:41 PDT

Identified - The issue has been identified and a fix is being implemented.
Apr 1, 14:45 PDT

Update - Publishing of Voice insights data for client events and metrics is delayed via the Console and API. Our engineers are currently investigating. We will provide more information as it is received.
Apr 1, 13:57 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 1, 13:51 PDT

Authentication failing on ‘user’ and ‘project’ settings pages in the console

Resolved - This incident has been resolved.
Apr 1, 17:11 PDT

Update - Users who navigate to the ‘/user/settings’ and ‘/project/settings’ pages in the console receive an error after attempting to authenticate. This prevents users from being able to make changes to user and project settings. Our engineers are currently investigating. We will provide more information as it is received.
Apr 1, 16:58 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 1, 16:50 PDT

Signup for Twilio Impact Access Program in the console resulting in HTTP 500 errors

Resolved - Our engineers have identified the issue resulting in HTTP 500s for a very small number of requests to signup for Twilio's Impact Access Program. Support resources will be reaching out to impacted customers directly.
Apr 1, 12:28 PDT

Update - Attempts to sign up for Twilio’s Impact Access program are resulting in HTTP 500 errors, causing customers to be unable to complete the signup flow. Our engineers are currently investigating. We will provide more information as it is received.
Apr 1, 12:17 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 1, 12:00 PDT

Outbound call failures to Indonesia destinations

Resolved - This incident has been resolved.
Apr 1, 08:56 PDT

Investigating - We're currently observing some outbound call failures to Indonesia . Our engineers are working with our carrier partner to resolve this issue.
Apr 1, 08:04 PDT

SMS Delivery failures to Airtell Niger

Resolved - This incident has been resolved.
Apr 1, 05:10 PDT

Update - We are continuing to work with our carrier partner to resolve the issue. We will provide further updates as the information becomes available.
Apr 1, 05:01 PDT

Investigating - We're currently observing non-deliveries for outbound messages to Airtel network in Niger. Our engineers are working with our carrier partners to resolve this issue.
Apr 1, 04:03 PDT

T-Mobile US SMS Toll-Free Carrier Maintenance

Completed - The scheduled maintenance has been completed.
Apr 1, 03:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 00:00 PDT

Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 1 April 2020 at 00:00 PDT until 1 April 2020 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets when sending to and from T-Mobile US handsets via US Toll-Free numbers.
Mar 31, 17:00 PDT

SMS Delivery Issue To Viettel Vietnam Over Pre-Registered Sender ID

Resolved - This incident has been resolved.
Apr 1, 00:01 PDT

Monitoring - We are seeing signs of recovery in message delivery issues when sending messages over Viettel network in Vietnam over our pre-registered sender ID route. We will continue to monitor to ensure a full recovery.
Mar 31, 23:00 PDT

Investigating - We are observing delivery issue to the Viettel network in Vietnam over our pre-registered sender ID route. Our engineers have implemented a work around to save SMS delivery over routes that do not preserve the pre-registered sender ID. As a result, SMS messages might be delivered with either a random longcode or random alphanumeric sender ID. We are also working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Mar 31, 21:36 PDT

Mar 31, 2020

SMS Delivery Issue To Verizon US Over Toll-Free Numbers

Resolved - We are seeing full recovery in the SMS delivery issue to Verizon US over Toll-Free Numbers. This issue is resolved.
Mar 31, 23:39 PDT

Monitoring - We are seeing signs of recovery in message delivery to the Verizon network in the US over toll-free numbers. We will continue to monitor to ensure a full recovery.
Mar 31, 23:09 PDT

Update - We are continuing to investigate this issue.
Mar 31, 22:26 PDT

Update - We are continuing to investigate this issue.
Mar 31, 22:25 PDT

Update - We are continuing to investigate this issue.
Mar 31, 22:22 PDT

Investigating - We are currently observing SMS delivery issues to the Verizon network in the US over toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will post further updates here as information becomes available.
Mar 31, 22:21 PDT

Longcode SMS delivery to Indonesia XL failing intermittently (pre-approved senderID’s are not impacted)

Resolved - This incident has been resolved.
Mar 31, 17:23 PDT

Update - We are continuing to investigate this issue.
Mar 31, 16:16 PDT

Update - We are continuing to investigate this issue.
Mar 31, 14:53 PDT

Update - We are continuing to investigate this issue.
Mar 31, 13:56 PDT

Update - SMS messages without pre-approved SenderID (ie. from Twilio Long Codes) are failing to be delivered to the XL network in Indonesia at a ~5% rate. Customers using Alpha SenderIDs are not impacted. Our engineers are working with the underlying carrier. We will provide more information as it is received.
Mar 31, 12:56 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 31, 12:13 PDT

Re-purchasing a recently released number via the console results in a ‘something went wrong’ error.

Resolved - This incident has been resolved.
Mar 31, 14:52 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 31, 12:00 PDT

Identified - The issue has been identified and a fix is being implemented.
Mar 31, 11:42 PDT

Update - Customers who attempt to re-purchase recently released phone numbers through the Twilio console are experiencing generic errors and as a result are unable to complete the purchase flow. Our engineers are working to fix the issue as soon as possible. We will provide more information as it is received.
Mar 31, 10:47 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 31, 10:40 PDT

Debugger events and Notifications are failing to be published

Resolved - This incident has been resolved.
Mar 31, 13:18 PDT

Update - Some debugger events are failing to be published, causing notifications and logs for debug events to be unavailable in the console, and notifications to not be sent. Our engineers are investigating. We will provide more information as it is received.
Mar 31, 13:15 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 31, 13:03 PDT

SMS Carrier Partner Maintenance - US Small Regional Carriers

Completed - The scheduled maintenance has been completed.
Mar 31, 04:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 02:00 PDT

Scheduled - Our SMS carrier partner in the US is conducting emergency maintenance from 31 March 2020 at 02:00 PDT until 31 March at 2020 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from below US carriers via US standard longcodes.

A-Mobile
AWCC Allied Wireless USA
Aerialink USA Operator
Aliant
Appalachian Wireless
Appalachian Wireless
Bandwidth via ClearSky USA
Brightlink USA
Buffalo Lake Erie aka Blue Wireless
CTC Telecom Mosaic USA
Cellular One NE AZ USA
Chariton Valley Cellular
Custer Tel Coop USA
DTC Wireless US
Digital Communications Consulting
Element Mobile
Enflick US
Epic Touch USA
INTELIQUENT INC
Immix
Layered Communications USA
Leaco Rural Telephone USA
MTA Communications
MobiPCS USA
Mohave Cellular
Peoples Wireless USA
Pine Cellular
Pinger USA
Pioneer Wireless US
Revol
SageBrush UMTS USA
Sagebrush Cellular USA
Siwireless USA
Spotlight Media Corporation
Telnyx USA operator
TextMe USA
TextNow Wireless USA
Triangle Mobile USA
Union Wireless USA
United Wireless
iWireless
Mar 29, 18:32 PDT

Sprint US SMS Carrier Maintenance

Completed - The scheduled maintenance has been completed.
Mar 31, 04:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 22:00 PDT

Scheduled - The Sprint US network in the US is conducting an emergency maintenance from 30 March 2020 at 22:00 PDT until 31 March 2020 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Sprint US handsets via a subset of US shortcodes.
Mar 29, 18:29 PDT

Mar 30, 2020

Taskrouter failing to start conferences resulting in 16001 errors

Resolved - This incident has been resolved.
Mar 30, 19:45 PDT

Identified - The issue has been identified and a fix is being implemented.
Mar 30, 17:35 PDT

Update - Attempts to bridge conferences using Task Router and Programmable Voice are failing with 16001 errors. Our engineers are working to fix the issue as soon as possible. We will provide more information as it is received.
Mar 30, 16:35 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 30, 16:01 PDT

SMS Delivery Delays To Al Madar Libya

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Al Madar in Libya. This incident has been resolved.
Mar 30, 19:26 PDT

Monitoring - We are seeing signs of recovery in SMS delivery delays when sending messages to Al Madar in Libya. We will continue to monitor to ensure a full recovery.
Mar 30, 18:49 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Al Madar in Libya. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Mar 30, 18:21 PDT

SIP trunk pricing API and Numbers APIs may have delayed responses and failures

Resolved - This incident has been resolved.
Mar 30, 17:21 PDT

Update - We are experiencing timeouts, delayed responses and failures with our SIP trunking, Pricing, and Numbers APIs. Our engineers are working to fix the issue as soon as possible. We will provide more information as it is received.
Mar 30, 16:04 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 30, 15:51 PDT

Messages delivery delays to and from Sprint over shortcodes in US

Resolved - This incident has been resolved.
Mar 30, 16:37 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 30, 15:57 PDT

Update - We are observing SMS delays to and from Sprint over shortcodes in US. The carrier is aware of this issue and is working to resolve it as soon as possible. There is currently no estimated time to resolution, however, we will issue an update as soon as more information becomes available.
Mar 30, 15:29 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 30, 15:28 PDT

Increased latency for SMS, Voice, Studio, and Taskrouter products

Resolved - This incident has been resolved.
Mar 30, 14:29 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 30, 14:22 PDT

Update - We are experiencing an increased latency and 500 level errors for Rest API operations involving SMS, Voice, and Taskrouter. This is also impacting the performance of our Studio product. Our engineering team is actively investigating the issue
Mar 30, 14:15 PDT

Update - We are continuing to investigate this issue.
Mar 30, 14:04 PDT

Update - We are continuing to investigate this issue.
Mar 30, 13:50 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 30, 13:46 PDT

Voice call failures to a subset of Mexico City Twilio Numbers

Resolved - This incident has been resolved.
Mar 30, 08:00 PDT

Monitoring - We are observing recovery in voice traffic inbound to Mexico City Twilio numbers. We will continue to monitor this situation and will provide an update as soon as more information becomes available.
Mar 30, 07:25 PDT

Update - We are continuing to work with our carrier partner to resolve the issue. We will provide further updates as the information becomes available.
Mar 30, 06:02 PDT

Investigating - Our monitoring system has detected an issue where voice calls to a subset of Mexico City Twilio Numbers are failing, our engineers are working with our carrier partner to resolve the issue. We will post further updates as information becomes available.
Mar 30, 05:03 PDT

AT&T Mexico - SMS Carrier Maintenance

Completed - The scheduled maintenance has been completed.
Mar 30, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 23:00 PDT

Scheduled - The AT&T network in Mexico will be conducting planned maintenance on their SMS platform from 29 March 2020 at 23:00 PDT until 30 March 2020 at 05:00 PDT. During this maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
Mar 22, 17:44 PDT

T-Mobile US SMS Carrier Maintenance

Completed - The scheduled maintenance has been completed.
Mar 30, 03:01 PDT

Update - SMS delivery to T-Mobile US over US/CA Toll-Free numbers appears to have recovered. The maintenance is scheduled to run up until 03:00 PDT and we will continue to monitor on our side. Our next update will be when this maintenance is completed
Mar 29, 23:35 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 21:00 PDT

Update - The T-Mobile network in the US is conducting a planned maintenance from 29 March 2020 at 21:00 PDT until 30 March 2020 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets when sending to and from T-Mobile US handsets via US shortcodes and US Toll-Free numbers.
Mar 29, 18:28 PDT

Scheduled - The T-Mobile network in the US is conducting a planned maintenance from 29 March 2020 at 21:00 PDT until 30 March 2020 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets when sending to and from T-Mobile US handsets via US shortcodes and US Toll-Free numbers.
Mar 29, 17:44 PDT

US SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 30, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 23:00 PDT

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 29 March 2020 at 23:00 PDT until 30 March 2020 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets when sending to and from a subset of US shortcodes and US longcodes.
Mar 23, 18:48 PDT

Mar 29, 2020

Message delivery delays from Sprint over shortcodes in US

Resolved - We are seeing full recovery in message delivery over Sprint shortcodes. This issue is resolved.
Mar 29, 12:59 PDT

Monitoring - We are seeing signs of recovery in message delivery delays when sending messages over Sprint shortcodes. We will continue to monitor to ensure a full recovery.
Mar 29, 12:28 PDT

Update - We continue to see heavy delays for outbound messages over Sprint shortcodes in the US. The carrier is aware of this issue and is working to resolve it as soon as possible. There is currently no estimated time to resolution, however, we will issue an update as soon as more information becomes available.
Mar 29, 11:30 PDT

Identified - We are observing SMS delays to and from Sprint over shortcodes in US. The carrier is aware of this issue and is working to resolve it as soon as possible. There is currently no estimated time to resolution, however, we will issue an update as soon as more information becomes available.
Mar 29, 09:33 PDT

Investigating - We are currently observing SMS delays to and from Sprint over shortcodes in US. Our engineers are working with our carrier partner to resolve the issue. We will post further updates here as information becomes available.
Mar 29, 08:37 PDT

US SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 29, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 22:00 PDT

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 28 March 2020 at 22:00 PDT until 29 March 2020 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets when sending to and from a subset of US shortcodes and US longcodes.
Mar 22, 17:57 PDT

Mar 28, 2020

SMS Delivery Delays To Al Madar Libya

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Al Madar in Libya. This incident has been resolved.
Mar 28, 16:01 PDT

Monitoring - We are seeing signs of recovery in SMS delivery delays when sending messages to Al Madar in Libya. We will continue to monitor to ensure a full recovery.
Mar 28, 15:32 PDT

Update - Our engineers are still investigating this issue with the underlying carrier. We will provide more updates as soon as they become available.
Mar 28, 12:49 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Al Madar in Libya. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Mar 28, 11:51 PDT

SMS Delivery Delays To Korek Telecom Iraq

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Korek Telecom in Iraq. This incident has been resolved.
Mar 28, 13:16 PDT

Monitoring - We are seeing signs of recovery in SMS delivery to the Korek Telecom network in Iraq. We will continue to monitor to ensure a full recovery.
Mar 28, 12:19 PDT

Update - Our engineers are still investigating this issue with the underlying carrier. We will provide more updates as soon as they become available.
Mar 28, 11:27 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Korek Telecom in Iraq. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Mar 28, 10:21 PDT

SMS Delivery Report Delays To NetOne Zimbabwe

Resolved - We are no longer experiencing delays in receiving delivery reports for SMS sent to NetOne Zimbabwe. This incident has been resolved.
Mar 28, 13:15 PDT

Monitoring - We are seeing signs of recovery for Delivery Reports to NetOne Zimbabwe. We will continue to monitor to ensure a full recovery.
Mar 28, 12:22 PDT

Update - Our engineers are still investigating this issue with the underlying carrier. We will provide more updates as soon as they become available.
Mar 28, 10:33 PDT

Update - We are observing delays in receiving delivery reports for SMS sent to NetOne Zimbabwe. We are working with our carrier partners to resolve the issue and will provide further updates as soon as they become available.
Mar 28, 09:51 PDT

Investigating - Our monitoring systems have detected a potential issue with Delivery Reports to NetOne Zimbabwe. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 28, 09:50 PDT

Mar 27, 2020

Bad Call-Service host caused 500 API errors.

Resolved - We detected an abnormal amount of 500s caused by a bad Call-Service host. This incident began 2020-03-27 14:31:01 and ended when we replaced the bad Call-Service host at 2020-03-27 14:36:34
Mar 27, 14:30 PDT

Outbound Call Failures when Caller ID is set to anonymous

Resolved - We are continuing to work with T-Mobile to resolve failing outbound calls made with the Caller ID set to anonymous. We will be reaching out to impacted customers with a solution. This incident is resolved.
Mar 27, 12:54 PDT

Identified - Our engineers have identified failing outbound calls made to T-Mobile in the US when the Caller ID is set to anonymous. We are actively working with our carrier partners to allow anonymous calling and will update as soon as we have more information.
Mar 27, 09:27 PDT

Update - Our engineers continue to work with our carrier partners to allow anonymous calling. We will provide an update as soon as we have more information.
Mar 27, 09:13 PDT

Update - Our engineers are actively working with our carrier partners to allow anonymous calling. We will provide an update as soon as we have more information.
Mar 26, 22:31 PDT

Update - We have received reports that when the caller ID is set to anonymous, calls are being rejected. We are actively working with our carrier partners to allow anonymous calling and will update as soon as we have more information.
Mar 26, 18:45 PDT

Investigating - Our monitoring systems have detected a potential issue when the caller ID is set to anonymous. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 26, 14:40 PDT

Increased errors for Chat and Flex

Resolved - Our engineers have deployed a fix for the increased failures in our Chat and Flex products. All systems are operating normally.
Mar 27, 12:32 PDT

Monitoring - Our engineers have deployed a fix for the increased failures in our Chat and Flex products. We are actively observing recovery and will update as soon as we have more information.
Mar 27, 12:10 PDT

Identified - Our engineers have identified the cause of increased failures in our Chat and Flex products. We are actively working on this issue and will update as soon as we have more information.
Mar 27, 11:43 PDT

Update - Our engineers have identified increased failures when logging in to Flex. We are actively working on this issue and will update as soon as we have more information.
Mar 27, 11:14 PDT

Investigating - Our monitoring systems have detected a potential issue regarding Taskrouter and Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 27, 11:10 PDT

On Call Engineers are Investigating

Resolved - A potential problem with Twilio Super SIM attaching to the LTE network has been resolved
Mar 27, 11:22 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 27, 10:21 PDT

SMS Delivery Delays to MTN in South Africa

Resolved - The issue was resolved. The SMS delivery is back to normal to MTN in South Africa.
Mar 27, 09:05 PDT

Update - Our engineers are still investigating this issue with the underlying carrier. We will provide more updates as soon as they become available.
Mar 27, 08:29 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to MTN network in South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Mar 27, 06:43 PDT

On Call Engineers are Investigating

Resolved - The issue was resolved and the traffic is at normal flow now.
Mar 27, 09:01 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 27, 07:20 PDT

Missing TaskRouter Events that impact Flex Teams View & TaskRouter Statistics API

Resolved - The issue was resolved and the service is back to the normal state.
Mar 27, 08:53 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 26, 17:33 PDT

Identified - At 12:07 pm PDT on 2020-03-25 a deployment created an issue that prevented the generation of 6% of TaskRouter events. These events are consumed by two systems:
1) A system that powers the Flex Teams Dashboard
2) A system that powers TaskRouter’s Cumulative Statistics API
This deployment was rolled back at 12:17 pm PDT on 2020-03-25 that restored the event publishing. Some Flex Tasks or Workers that missed an event during the affected window and haven’t had any updates since that time may show an incorrect status on the Flex Teams Dashboard. We are currently investigating a resolution for the Teams view that is showing stale data.
Mar 26, 16:00 PDT

Update - We are continuing to investigate this issue.
Mar 26, 15:12 PDT

Investigating - Our monitoring systems have detected a potential issue regarding Taskrouter and Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 26, 15:03 PDT

Mar 26, 2020

SMS Delivery Delays for a subset of Twilio Short Codes to Small Regional US Carriers

Resolved - This incident has been resolved.
Mar 26, 22:17 PDT

Monitoring - We are observing successful SMS delivery for US short codes to small regional US carriers. We will continue to monitor to ensure a full recovery.
Mar 26, 22:03 PDT

Update - We further checked that we are experiencing SMS delivery delays when sending messages to small regional US carriers with a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.

Please refer below list of carriers:
RINA
Union Wireless
West Central Wireless
Bluegrass Cellular
Illinois Valley Cellular
Inland Cellular
Nex Tech Communications
Limitless Mobile (formerly Immix)
Cellcom
Cellular One of East Central Illinois (ECIT) - DECOMMISSIONED
Alaska Communications Systems (ACS)
GCI Comm
(General Communications Inc. in AK)
Thumb Cellular
Chat Mobility
NW Missouri Cellular
Panhandle Wireless (aka PTCI)
Viaero Wireless
MTPCS Cellular One (aka Cellone Nation)
Duet IP
SouthernLinc
SRT Communications
Copper Valley Telecom
Mid-Rivers Communications
Carolina West
ASTAC (Arctic Slope Telephone Cooperative Association)
Cordova Telephone Cooperative Inc dba Cordova Wireless
Pine Belt
Shelcomm, Inc.
Standing Rock
Mar 26, 21:14 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to NewCell in the USA with a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Mar 26, 20:05 PDT

Delivery Delays to and from Sprint

Resolved - This incident has been resolved.
Mar 26, 20:50 PDT

Monitoring - We are observing successful delivery on US short codes to Sprint and Virgin Mobile for the last 30 minutes. We will continue to monitor to ensure a full recovery.
Mar 26, 20:15 PDT

Update - We are still observing SMS delays impacting a subset of US short codes to Sprint and Virgin Mobile. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Mar 26, 18:37 PDT

Update - We are still observing SMS delays impacting a subset of US short codes to Sprint and Virgin Mobile. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Mar 26, 16:39 PDT

Investigating - We are observing SMS delays impacting a subset of US short codes to Sprint and Virgin Mobile. Both incoming and outgoing messages are affected. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Mar 26, 15:49 PDT

Global Voice Network Congestion (Covid-19)

Completed - For more information on worldwide telephony network congestion please see the following page: https://support.twilio.com/hc/en-us/articles/360045682893-Worldwide-Telephony-Network-Congestion-Update
Mar 26, 15:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 17:06 PDT

Scheduled - Twilio and other vendors have seen a significant increase in Voice traffic to and from locations Globally. This has caused cases of intermittent All Circuits Busy and Temporarily Unavailable call failures. While there are no current major outages, we want customers to be aware of this traffic increase and be vigilant for these conditions.

Although this condition does exist, all issues reported to Twilio Support will continue to be investigated fully.
Mar 25, 17:03 PDT

Voice Inbound call Congestion - Australia

Resolved - For more information on worldwide telephony network congestion please see the following page: https://support.twilio.com/hc/en-us/articles/360045682893-Worldwide-Telephony-Network-Congestion-Update
Mar 26, 15:01 PDT

Update - We still see inbound calls to Australian Twilio numbers fail due to traffic increases. Callers may hear a recorded announcement "The service to the telecommunication network you are calling is congested, please try again later." Our engineers are working with our carrier partners to increase the capacity to resolve the issue. We will provide an update as soon as we have additional information.
Mar 24, 22:42 PDT

Identified - We see Inbound calls to Australian Twilio numbers fail due to traffic increase. Callers may hear a recorded announcement “The service to the telecommunication network you are calling is congested, please try again later”. Our engineers are working with our carrier partners to increase the capacity to resolve the issue. We will provide an update as soon as we have additional information.
Mar 23, 19:20 PDT

Monitoring - We are observing recovery in voice traffic inbound to Australian Twilio numbers. We will continue to monitor this situation and will provide an update as soon as more information becomes available.
Mar 22, 23:50 PDT

Update - Our engineering team and carrier partner are continuing to work on a resolution. We will provide an update as soon as we have additional information.
Mar 22, 20:57 PDT

Identified - We see Inbound calls to Australian Twilio numbers fail due to an unexpected traffic increase. Callers may hear a recorded announcement “The service to the telecommunication network you are calling is congested, please try again later”. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Mar 22, 19:06 PDT

High packet loss for inbound calls to German numbers.

Resolved - The issue has been resolved and the traffic is at normal flow with no expected packet loss.
Mar 26, 05:24 PDT

Investigating - We are experiencing high traffic packet loss for inbound calls to Germany. our engineers are investigating the issue with the underlying carrier. We will provide more updates as soon as they become available.
Mar 26, 04:06 PDT

Sprint US SMS Carrier Maintenance

Completed - The scheduled maintenance has been completed.
Mar 26, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 20:00 PDT

Scheduled - The Sprint US network in the US is conducting emergency maintenance from 25 March 2020 at 20:00 PDT until 26 March 2020 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Sprint US handsets via US shortcodes and a subset of US longcodes.
Mar 25, 17:36 PDT

AT&T US SMS Carrier Maintenance

Completed - The scheduled maintenance has been completed.
Mar 26, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 18:30 PDT

Scheduled - The AT&T network in the US is conducting emergency maintenance from 25 March 2020 at 18:30 PDT until 26 March 2020 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets via US shortcodes, US longcodes and US Toll-Free numbers.
Mar 23, 20:48 PDT

US Toll-Free SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 26, 00:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 21:00 PDT

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 25 March 2020 at 21:00 PDT until 26 March 2020 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets when sending to and from US Toll-Free numbers.
Mar 22, 17:55 PDT

Verizon US MMS Carrier Maintenance

Completed - The scheduled maintenance has been completed.
Mar 26, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 23:00 PDT

Scheduled - The Verizon network in the US is conducting emergency maintenance from 25 March 2020 at 23:00 PST until 26 March 2020 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from Verizon US handsets via US shortcodes.
Mar 22, 17:47 PDT

Mar 25, 2020

SMS Delivery failure towards Ethiopia

Resolved - This incident has been resolved.
Mar 25, 19:27 PDT

Monitoring - We are observing signs of recovery with SMS delivery to Ethiopia / ETH-MTN. We will continue to monitor to ensure a full recovery.
Mar 25, 18:33 PDT

Investigating - We are observing message failures for all outbound messages to Ethiopia / ETH-MTN. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Mar 25, 15:51 PDT

Elevated HTTP 500 errors returned and increased API latency on Programmable Video Rooms Resource

Resolved - This incident has been resolved.
Mar 25, 17:13 PDT

Monitoring - We are seeing recovery on our Programmable Video Rooms APIs. Our engineers will continue to monitor the situation.
Mar 25, 12:27 PDT

Update - We are experiencing elevated HTTP 500 responses and increased API latency on Programmable Video Rooms APIs. Our engineers are working to resolve the issue. We will provide an update as soon as we have additional information.
Mar 25, 10:49 PDT

Investigating - Our monitoring systems have detected a potential issue with our Programmable Video Rooms endpoint. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 25, 10:42 PDT

US SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 25, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 11:00 PDT

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 25 March 2020 at 11:00 PDT until 25 March 2020 at 12:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets when sending to and from a subset of US shortcodes.
Mar 23, 18:35 PDT

Authy and Verify v1 outbound SMS delivery down

Resolved - Between 09:29:00 AM PT and 09:43:00 AM PT we experienced an outage on our Authy and Verify v1 outbound SMS delivery.
Mar 25, 09:29 PDT

Global Voice Network Congestion (Covid-19)

Completed - The scheduled maintenance has been completed.
Mar 25, 08:00 PDT

Update - We are observing recovery in voice traffic to and from locations Globally. We will continue to monitor this situation and will provide an update as soon as more information becomes available.
Mar 23, 00:45 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 07:05 PDT

Scheduled - Twilio and other vendors have seen a significant increase in Voice traffic to and from locations Globally. This has caused cases of intermittent All Circuits Busy and Temporarily Unavailable call failures. While there are no current major outages, we want customers to be aware of this traffic increase and be vigilant for these conditions.

Although this condition does exist, all issues reported to Twilio Support will continue to be investigated fully.
Mar 22, 07:05 PDT

High packet loss for inbound calls to German numbers.

Resolved - The issue has been resolved. The traffic is back to normal with no expected packet loss.
Mar 25, 05:59 PDT

Investigating - We are experiencing high traffic packet loss for inbound calls to Germany. our engineers are investigating the issue with the underlying carrier. We will provide more updates as soon as they become available.
Mar 25, 03:24 PDT

T-Mobile US SMS Carrier Maintenance

Completed - The scheduled maintenance has been completed.
Mar 25, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 23:00 PDT

Scheduled - T-Mobile network in the US is conducting emergency maintenance from 24 March 2020 at 23:00 PDT until 25 March 2020 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets via US shortcodes and US Toll-Free numbers.
Mar 23, 18:39 PDT

US Small Carrier - SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 25, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 21:00 PDT

Scheduled - Our SMS carrier partner in the US is conducting emergency maintenance from 24 March 2020 at 21:00 PDT until 25 March at 2020 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from below US carrier via a subset of Twilio US shortcodes.

Impacted Carrier(s):
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
Shelcomm USA
James Valley Cellular USA
Mar 18, 17:52 PDT

AT&T US SMS Carrier Maintenance

Completed - The scheduled maintenance has been completed.
Mar 25, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 18:30 PDT

Scheduled - The AT&T network in the US is conducting emergency maintenance from 24 March 2020 at 18:30 PDT until 25 March 2020 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets via US shortcodes, US longcodes and US Toll-Free numbers.
Mar 23, 20:43 PDT

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