Status
Welcome to the Twilio status page. Here you will find real-time information about status of our services.
All Systems Operational
Programmable SMS Operational
Shortcode   Operational
MMS   Operational
SMS   Operational
SMPP   Operational
Programmable Voice Operational
PSTN   Operational
SIP   Operational
Client Web   Operational
Client Mobile   ? Operational
Conference   ? Operational
Recording   ? Operational
Queue   ? Operational
Text-to-Speech   ? Operational
Transcription   ? Operational
TwiML   Operational
Voice Insights Beta   Operational
Programmable Video Operational
Rooms   Operational
Network Traversal Service   ? Operational
Programmable Wireless Beta   Operational
Programmable Fax Beta   Operational
Elastic SIP Trunking   ? Operational
Interconnect   Operational
Sync Beta   Operational
Programmable Chat   Operational
Authy   Operational
Lookup   ? Operational
Notify Beta   Operational
Console   Operational
Phone Numbers   ? Operational
REST API   ? Operational
TaskRouter   ? Operational
Support Center   ? Operational
Runtime Operational
Pricing and Usage   Operational
Debugger   Operational
Documentation   Operational
Functions Beta   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
API Uptime
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API Response Time - North America
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API Response Time - Europe
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Past Incidents
Jan 22, 2018

No incidents reported today.

Jan 21, 2018

No incidents reported.

Jan 20, 2018

No incidents reported.

Jan 19, 2018

No incidents reported.

Jan 18, 2018
Resolved - This incident has been resolved.
Jan 18, 12:57 PST
Monitoring - Canadian Short Codes are now operating normally. Our team will continue to monitor.
Jan 18, 11:54 PST
Investigating - We are not receiving delivery receipts for SMS messages sent from Canadian Short Codes. Message delivery is not affected. We are working with our carrier partner to resolve.
Jan 18, 09:30 PST
Jan 17, 2018
Resolved - Canadian Short Codes are now operating normally.
Jan 17, 13:58 PST
Monitoring - Canadian Short Codes are now operating normally. Our team will continue to monitor.
Jan 17, 13:18 PST
Identified - We've identified a recurrence of the failures with Canadian Short Codes.
Jan 17, 13:06 PST
Monitoring - Canadian Short Codes are operating normally at this time. Our team continues to monitor.
Jan 17, 13:02 PST
Identified - We are experiencing failures sending and receiving messages on short codes in Canada. On-call team is responding.
Jan 17, 12:22 PST
Resolved - Calls to Brazil are operating normally.
Jan 17, 13:56 PST
Identified - We are experiencing inbound call failures on a subset of Brazilian phone numbers specifically impacting Vitoria, Florianopolis, Porto Alegre, and Jundai. Our carrier partner has confirmed issues within their datacenter and they are working on recovery. We are currently working on resolution.
Jan 17, 12:32 PST
Jan 16, 2018
Resolved - All systems are operating normally
Jan 16, 11:15 PST
Monitoring - We’ve seen the Caller ID recover, and it is being populated properly again. We are monitoring to ensure the recovery is sustained.
Jan 16, 10:58 PST
Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018
Resolved - All calls to Twilio US/CA Toll-free are now successfully completing.
Jan 12, 13:15 PST
Monitoring - Our carrier partner has restored service that was previously impacting inbound calls from Canada to a small subset of Twilio US Toll-free numbers. We will continue to monitor to confirm full resolution.
Jan 12, 11:53 PST
Update - Our provider continues to work on resolving the routing failures for inbound calls from Canada to a small subset of Twilio US Toll-free numbers. Next update in 2 hours.
Jan 12, 10:41 PST
Update - Our provider continues to work on resolving the routing failures for inbound calls from Canada to a small subset of Twilio US Toll-free numbers. Next update in 1 hour.
Jan 12, 09:28 PST
Identified - Our provider is experiencing intermittent issues routing inbound calls from Canada to a small subset of Twilio US Toll-free numbers. The issue has been identified as a routing equipment failure and our provider is working to fix the problem as soon as possible. Next update in 1 hour.
Jan 12, 08:30 PST
Investigating - We are investigating reports of intermittent inbound voice call failures to a small subset of Twilio US Toll-free numbers starting at approximately 6:40am PT. Our engineers are working with our carrier partner to determine root cause. Next update in 15min.
Jan 12, 08:06 PST
Resolved - Our carrier partner has resolved the issue with a small subset of UK Mobile Numbers. Our operations teams have confirmed from metrics and testing that service has been restored. Any inbound messages sent during the disruption were queued and delivered upon service restoration.
Jan 12, 02:04 PST
Update - Our carrier partner continues to work on resolving the delays in inbound messages for a small subset of UK Mobile Numbers. Next update in 4 hours.
Jan 12, 00:42 PST
Identified - We are still seeing delays in inbound messages for a small subset of UK Mobile Numbers and continue to work with our carrier partner to resolve the issue. Next update in 4 hours.
Jan 11, 20:29 PST
Update - Our carrier partner continues to work on resolving the delays in inbound messages for a small subset of UK Mobile Numbers. Next update in 4 hours.
Jan 11, 15:50 PST
Investigating - We have detected delays in inbound messages for a small subset of Twilio UK Mobile Numbers. We are working with our carrier partner to resolve the issue as quickly as possible.
Jan 11, 09:01 PST
Jan 11, 2018
Resolved - This incident has been resolved.
Jan 11, 15:40 PST
Monitoring - Outbound (termination) and inbound (DIDs) calls on Goiânia (+5562), Brasília (+5561) and Campo Grande (+5567) in Brazil are now operating normally. We will continue to monitor the service, which is fully operational at this time.
Jan 11, 14:39 PST
Investigating - Outbound (termination) and inbound (DIDs) calls on Goiânia (+5562), Brasília (+5561) and Campo Grande (+5567) in Brazil are still experiencing intermittent issues. We are working with our carrier partner to fully resolve the issue as quickly as possible.
Jan 11, 11:52 PST
Monitoring - Outbound (termination) and inbound (DIDs) calls on Goiânia (+5562), Brasília (+5561) and Campo Grande (+5567) in Brazil are now operating normally. Our engineering team continues to monitor while we wait for acknowledgment from the carrier that the issue is fully resolved.
Jan 11, 10:11 PST
Investigating - Our carrier partner is currently investigating a network outage affecting outbound (termination) and inbound (DIDs) calls on Goiânia (+5562), Brasília (+5561) and Campo Grande (+5567) in Brasil. Our engineers are working with the carrier to restore service. We will provide additional information as quickly as possible.
Jan 11, 08:22 PST
Resolved - All services are fully operational.
Jan 11, 07:16 PST
Monitoring - Our carrier partner has restored service previously impacting voice calls in Goiânia (+5562), Brasília (+5561) and Campo Grande (+5567). All services are fully operational
Jan 11, 06:57 PST
Identified - Our provider is experiencing issues routing inbound calls to our numbers in Goiânia (+5562), Brasília (+5561) and Campo Grande (+5567), the issue has been identified as a physical fiber cable cut, the provider working to fix the issue as soon as possible
Jan 11, 05:57 PST
Jan 10, 2018
Resolved - Our carrier partner has confirmed service restoration for inbound voice calls to Australia and New Zealand. All services remain fully operational.
Jan 10, 22:17 PST
Monitoring - We are monitoring elevated inbound voice call failures in Australia and New Zealand from 2120PT to 2140PT. Our engineers are working with our carrier partner to determine root cause. All systems are currently operational. We will continue to monitor the service and provide an update as quickly as possible.
Jan 10, 22:06 PST
Jan 9, 2018

No incidents reported.

Jan 8, 2018
Resolved - This incident has been resolved.
Jan 8, 15:18 PST
Investigating - We are observing an increase in outbound delays to Verizon of up to 3 minutes.
Jan 8, 13:24 PST
Resolved - This incident has been resolved.
Jan 8, 13:21 PST
Identified - We are observing an increase in inbound and delivery receipt latency across the platform of up to 3 minutes.
Jan 8, 12:00 PST
Investigating - We are observing increased delays in message delivery. Our On-Call team is investigating.
Jan 8, 11:12 PST