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SYSTEM METRICS
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Inbound and outbound call failures for a subset of Twilio toll-free and local numbers in APAC
Update - We continue to work with our carrier partner to resolve the issue impacting inbound and outbound calls for a subset of Twilio toll-free and local numbers in Singapore, Hong Kong, Thailand, Taiwan, China and Malaysia. We will provide an update within the next 8 hours.
Sep 23, 19:04 PDT
Update - We continue to work with our carrier partner to resolve the issue impacting inbound and outbound calls for a subset of Twilio toll-free and local numbers in Singapore, Hong Kong, Thailand, Taiwan and Malaysia. We will provide an update within the next 8 hours.
Sep 23, 18:50 PDT
Update - We continue to work with our carrier partner to resolve the issue impacting inbound and outbound calls for a subset of Twilio toll-free and local numbers in Singapore, Hong Kong, Thailand, Taiwan and Malaysia. We will provide an update within the next 8 hours.
Sep 23, 09:16 PDT
Investigating - Our monitoring systems have identified failures for inbound and outbound calls for a subset of Twilio toll-free and local phone numbers in Singapore, Hong Kong, Thailand, Taiwan and Malaysia. Our engineers are working with our carrier partner to resolve this issue. We will provide more information as soon as it becomes available.
Sep 23, 02:31 PDT
PROGRAMMABLE MESSAGING Operational
MMS Operational
SMS Operational
SMPP Operational
Channels Operational
Notify Operational
PROGRAMMABLE VOICE Operational
PSTN Operational
SIP Interface Operational
Client Web Operational
Client Mobile ? Operational
Conference ? Operational
Recording ? Operational
Queue ? Operational
Text-to-Speech ? Operational
Recording Transcriptions Operational
TwiML Operational
Voice Insights Operational
Speech Recognition Operational
AUTHY Operational
Authy 2FA Operational
Verify Operational
Authy App Operational
Lookup ? Operational
AUTOPILOT Operational
CONTACT CENTER Operational
TaskRouter ? Operational
Flex Operational
Flex WFO Operational
ELASTIC SIP TRUNKING ? Operational
INTERCONNECT Operational
PHONE NUMBERS ? Operational
PROGRAMMABLE CHAT Operational
PROGRAMMABLE FAX Operational
PROGRAMMABLE VIDEO Operational
Peer-to-Peer Rooms Operational
Network Traversal Service ? Operational
Group Rooms Operational
PROGRAMMABLE WIRELESS Operational
PROXY Operational
SERVERLESS Operational
Studio Operational
Functions Operational
Assets Operational
TwiML Bins Operational
Sync Operational
TWILIO PLATFORM Operational
Billing Operational
Debugger & Alerts Operational
Console Operational
REST API ? Operational
Customer Support Center ? Operational
Other Operational
CARRIER NETWORK Degraded Performance
SMS Long Code, North America Operational
MMS Long Code, North America Operational
SMS Short Code, North America Operational
MMS Short Code, North America Operational
SMS Toll-Free, North America Operational
SMS, Latin America Operational
SMS, APAC Operational
SMS, Europe Operational
SMS, Middle East & Africa Operational
SMS Delivery Notifications & Status Callbacks Operational
Voice, North America Operational
Voice, Latin America Operational
Voice, APAC Degraded Performance
Voice, Europe Operational
Voice, Middle East & Africa Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Megafon Russia - SMS Carrier Maintenance - 24 September 2019 18:00 PDT - 24 September 2019 21:00 PDT Sep 24, 18:00-21:00 PDT
Megafon network in Russia will be conducting emergency maintenance on their SMS platform from 24 September 2019 at 18:00 PDT to 24 September 2019 at 21:00 PDT. During this maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets.
Posted on Sep 22, 23:18 PDT
AT&T Mexico - SMS Carrier Maintenance 24 Sep 2019 22:00 PDT - 24 Sep 2019 23:00 PDT Sep 24, 22:00-23:00 PDT
The AT&T network in Mexico will be conducting planned maintenance on their SMS platform from 24 Sep 2019 at 22:00 PDT to 24 Sep 2019 at 23:00 PDT. During this maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
Posted on Sep 22, 23:16 PDT
US/Canada Toll-Free SMS/MMS carrier partner scheduled maintenance Sep 25 22:00 - Sep 26 00:00 PDT Sep 25, 22:00 - Sep 26, 00:00 PDT
Our carrier partner for US/Canada Toll-Free SMS traffic will be conducting maintenance on their SMS platform from 25 Sep 2019 at 22:00 to 26 Sep 2019 at 00:00 PDT. During this maintenance window, there could be intermittent delays delivering SMS to and from US/CA Toll-Free numbers.
Posted on Sep 9, 19:00 PDT
US/Canada Toll-Free SMS/MMS carrier partner scheduled maintenance Oct 2 22:00 - Oct 3 00:00 PDT Oct 2, 22:00 - Oct 3, 00:00 PDT
Our carrier partner for US/Canada Toll-Free SMS traffic will be conducting maintenance on their SMS platform from 2 Oct 2019 at 22:00 to 3 Oct 2019 at 00:00 PDT. During this maintenance window, there could be intermittent delays delivering SMS to and from US/CA Toll-Free numbers.
Posted on Sep 9, 19:02 PDT
US/Canada Toll-Free SMS/MMS carrier partner scheduled maintenance Oct 09 22:00 - Oct 10 00:00 PDT Oct 9, 22:00 - Oct 10, 00:00 PDT
Our carrier partner for US/Canada Toll-Free SMS traffic will be conducting maintenance on their SMS platform from 9 Oct 2019 at 22:00 to 10 Oct 2019 at 00:00 PDT. During this maintenance window, there could be intermittent delays delivering SMS to and from US/CA Toll-Free numbers.
Posted on Sep 9, 19:03 PDT
System Metrics Month Week Day
API Uptime
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API Response Time - North America
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API Response Time - Europe
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Past Incidents
Sep 24, 2019

No incidents reported today.

Sep 23, 2019
SMS delivery degradation towards GrameenPhone, Bangladesh
Resolved - This incident has been resolved.
Sep 23, 04:44 PDT
Investigating - We are observing SMS delivery degradation sent towards GrameenPhone network in Bangladesh. We are working with our carrier partners to resolve the issue. We will provide an update as soon as we have more information.
Sep 23, 03:17 PDT
US Cellular - SMS Carrier Maintenance - SMS Carrier Maintenance 22 September 2019 23:00 - 23 September 2019 02:00 PDT
Completed - The scheduled maintenance has been completed.
Sep 23, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 23:00 PDT
Scheduled - US Cellular network in US will be conducting emergency maintenance on their SMS platform from 22 September 2019 at 23:00 until 23 September 2019 at 02:00 PDT. During this maintenance window, there could be intermittent delays delivering longcode and shortcode SMS to and from US Cellular handsets.
Sep 22, 20:07 PDT
Sep 22, 2019
Twilio Interconnect Ashburn, Virginia (US1) Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Sep 22, 01:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 21:01 PDT
Scheduled - Twilio Interconnect exchange located at Equinix DC1, Ashburn, VA will be going through emergency maintenance on 21 September 2019, 21:01 PT to 22 September 2019 01:01 PT. During this maintenance window, customers may experience intermittent network connectivity loss towards their Twilio Interconnect connections.

Twilio Emergency Interconnect Maintenance period:

US/Eastern: 09/22/2019 00:01 - 09/22/2019 04:01
US/Central: 09/21/2019 23:01 - 09/22/2019 03:01
US/Pacific: 09/21/2019 21:01 - 09/22/2019 1:01
UTC: 09/22/2019 04:01 - 09/22/2019 08:01
Sep 17, 13:02 PDT
Sep 20, 2019
SMS Delivery Issues to Claro in Brazil
Resolved - We have confirmed that we are no longer experiencing SMS delivery degradation to Claro handsets in Brazil. All systems are now operational.
Sep 20, 15:33 PDT
Identified - We are continuing to experience SMS delivery degradation to Claro handsets in Brazil. We are working with our carrier partner to resolve this issue. We will provide an update when we have additional information.
Sep 20, 10:10 PDT
Investigating - We are experiencing SMS delivery degradation to Claro handsets in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Sep 20, 07:30 PDT
SMS Delivery Issues to Beeline in Russia
Resolved - This incident has been resolved.
Sep 20, 11:00 PDT
Update - We are continuing to experience SMS delivery degradation to Beeline handsets in Russia. We are working with our carrier partner to resolve this issue. We will provide further updates as more information becomes available.
Sep 20, 10:26 PDT
Update - We are continuing to investigate this issue with our carrier partners. We will provide another update as soon as we have more information.
Sep 20, 03:26 PDT
Investigating - We are experiencing SMS delivery degradation to Beeline handsets in Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Sep 19, 23:14 PDT
Flex Insights (Flex WFO) dashboards are not operational
Resolved - All services are operating normally.
Sep 20, 07:57 PDT
Monitoring - The Flex Insights (WFO) dashboard issues have been resolved. Our engineering team is working on restoring affected reports.
Sep 20, 07:21 PDT
Investigating - Flex Insights (Flex WFO) Dashboards are not available. Our engineering team is working on the resolution.
Sep 20, 04:14 PDT
SMS Delivery Issues to Claro in Argentina
Resolved - This incident has been resolved.
Sep 20, 01:00 PDT
Investigating - We are experiencing SMS delivery degradation to Claro handsets in Argentina. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Sep 19, 22:42 PDT
Sep 19, 2019
Twilio Voice, North America Toll-free Traffic Maintenance
Completed - The scheduled maintenance has been completed.
Sep 19, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 18:00 PDT
Update - Twilio Voice, North America Toll-free will be going through maintenance on 19 September 2019, 18:00 PT to 19 September 2019 19:00 PT. During this maintenance window, customers may experience intermittent connectivity issues when calling Twilio North America Toll-free numbers from Canada. All other calls to Twilio North America Toll-free numbers will not be impacted. Receiving calls to Twilio North America local phone numbers will not be impacted. Making calls from Twilio North America numbers is also not impacted.
Sep 18, 20:01 PDT
Update - Twilio Voice, North America Toll-free will be going through maintenance on 19 September 2019, 18:00 PT to 19 September 2019 19:00 PT. During this maintenance window, customers may experience intermittent connectivity issues when calling Twilio North America Toll-free numbers from Canada. All other calls to Twilio North America Toll-free numbers will not be impacted. Receiving calls to Twilio North America local phone numbers will not be impacted. Making calls from Twilio North America numbers is also not impacted.

Twilio Voice, North America Toll-free traffic maintenance period:
US/Eastern: 09/19/2019 21:00 - 09/19/2019 22:00
US/Central: 09/19/2019 20:00 - 09/19/2019 21:00
US/Pacific: 09/19/2019 18:00 - 09/19/2019 19:00
UTC: 09/20/2019 01:00 - 09/20/2019 02:00
Sep 18, 19:47 PDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 18, 19:22 PDT
Scheduled - Twilio Voice, North America Toll-free will be going through maintenance on 19 September 2019, 18:00 PT to 19 September 2019 19:00 PT. During this maintenance window, customers may experience intermittent connectivity issues when calling Twilio North America Toll-free numbers from Canada. All other calls to Twilio North America Toll-free numbers will not be impacted. Receiving calls to Twilio North America local phone numbers will not be impacted. Making calls from Twilio North America numbers is also not impacted.

Twilio Voice, North America Toll-free traffic maintenance period:
US/Eastern: 09/19/2019 21:00 - 09/19/2019 22:00
US/Central: 09/19/2019 20:00 - 09/19/2019 21:00
US/Pacific: 09/19/2019 18:00 - 09/19/2019 19:00
UTC: 09/20/2019 01:00 - 09/20/2019 02:00
Sep 18, 19:20 PDT
Intermittent push notification failures for iOS Voice SDK
Resolved - We have rolled out a fix to resolve the issue with intermittent push notification delivery failures on the iOS Voice SDK.
Sep 19, 11:38 PDT
Identified - We’re working to address an issue with intermittent push notification failures for iOS Voice SDK. Customers may not receive incoming call push notifications when using both Apple’s sandbox and production push notifications infrastructure. The failures are consistent in Apple’s sandbox environment, and are intermittent in production. We have identified the root cause of these failures, and are preparing to roll out a fix. We will provide further updates, as more information becomes available.
Sep 19, 09:58 PDT
Calls failing to Twilio toll-free phone numbers in Brazil
Resolved - Tha incident has been resolved.
Sep 19, 07:05 PDT
Investigating - Our monitoring systems have Identified that calls to some Twilio toll-free phone numbers in Brazil are failing. Our engineers are working with our carrier partner to resolve this issue. We will provide more information as soon as it becomes available.
Sep 19, 05:21 PDT
AT&T US SMS Carrier Maintenance 18 Sept 2019
Completed - The scheduled maintenance has been completed.
Sep 19, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 19:00 PDT
Scheduled - AT&T will be conducting network maintenance in the US from 18 Sept 2019 19:00 PDT - 19 Sept 2019 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets.
Sep 16, 10:52 PDT
US/Canada Toll-Free SMS/MMS carrier partner scheduled maintenance Sep 18 22:00 - Sep 19 00:00 PDT
Completed - The scheduled maintenance has been completed.
Sep 19, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 22:00 PDT
Scheduled - Our carrier partner for US/Canada Toll-Free SMS and MMS traffic will be conducting maintenance on their SMS/MMS platform from 18 Sep 2019 at 22:00 to 19 Sep 2019 at 00:00 PDT. During this maintenance window, there could be intermittent delays delivering SMS/MMS to and from US/CA Toll-Free numbers.
Sep 9, 18:55 PDT
Sep 18, 2019
Sprint US SMS Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 13:00 PDT
Update - The scheduled maintenance window on the Sprint network is complete.
Sep 18, 12:42 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 21:00 PDT
Scheduled - During the maintenance window, there could be intermittent delays delivering SMS to and from Sprint US handsets on a subset of US shortcodes. SMS delivery via standard US long codes and US toll-free numbers are not affected.
Sep 10, 17:42 PDT
Calls failing to Twilio toll-free phone numbers in Brazil
Resolved - This incident has been resolved
Sep 18, 07:51 PDT
Investigating - Our monitoring systems have identified that calls to some Twilio toll-free phone numbers in Brazil are failing. Our engineers are working with our carrier partner to resolve this issue. We will provide more information as soon as it becomes available.
Sep 18, 03:17 PDT
AT&T US SMS Carrier Maintenance 17 Sept 2019
Completed - The scheduled maintenance has been completed.
Sep 18, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 19:00 PDT
Scheduled - AT&T will be conducting network maintenance in the US from 17 Sept 2019 19:00 PDT - 18 Sept 2019 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets.
Sep 16, 11:06 PDT
Sep 17, 2019
SMS delivery degradation towards XL Indonesia Mobile Network
Resolved - This incident has been resolved.
Sep 17, 23:32 PDT
Monitoring - We are observing recovery in SMS delivery towards the XL network in Indonesia. Our team is continuously monitoring the service and will provide an update as soon as we have more information.
Sep 17, 22:20 PDT
Investigating - We are observing delivery degradation for SMS messages sent to the XL Indonesia mobile network. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Sep 17, 20:38 PDT
Elevated Errors for Authy Verify API
Resolved - We have resolved the issue that was causing elevated errors with the Authy Verify API when verifying a new user phone number. All services are fully operational.
Sep 17, 12:30 PDT
Investigating - We are currently experiencing elevated errors with the Authy API when verifying a new user phone number. We will provide an update as quickly as possible."
Sep 17, 11:48 PDT
Issue with Credit Cards Processing
Resolved - This incident has been resolved.
Sep 17, 02:35 PDT
Update - We are continuing to monitor our billing system as our systems recover. Data in all impacted accounts will be corrected.
Sep 16, 21:16 PDT
Monitoring - Our engineers have identified and resolved the billing issue. Any accounts impacted during this time will be corrected.
Sep 16, 17:34 PDT
Update - We are continuing to investigate an issue in our billing system that is causing errors when automatically recharging credit cards or upgrading trial accounts.
Sep 16, 16:43 PDT
Investigating - We are currently experiencing issues in our billing system impacting trial upgrades and account recharging.
Sep 16, 16:11 PDT
Sep 16, 2019
Errors Accessing Twilio Customer Support Systems
Resolved - This issue has been resolved.
Sep 16, 13:32 PDT
Identified - We are continuing to work with our service provider to restore service.
Sep 16, 12:23 PDT
Investigating - Our customer support system is currently unavailable. Customers may experience errors submitting support tickets via web or email, calling Twilio customer support, or using live chat support. We have escalated the issue with our provider.
Sep 16, 11:45 PDT
Elevated level of errors accessing Usage records
Resolved - Our engineering team has resolved this issue.
Sep 16, 12:39 PDT
Identified - Our monitoring system has identified an elevated level of errors accessing Usage records via API and Console. Our engineers have identified the problem and are actively restoring service.
Sep 16, 12:21 PDT
SMS delivery degradation towards NRJ Mobile Network, France
Resolved - We have confirmed the recovery of issues related to SMS delivery to NRJ Mobile network in France. Service has been restored.
Sep 16, 02:36 PDT
Monitoring - We are seeing successful delivery to NRJ Mobile network in France. We will continue to monitor to ensure a full recovery.
Sep 16, 01:11 PDT
Investigating - We are observing delivery degradation for SMS messages sent to the NRJ Mobile network in France. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Sep 15, 13:54 PDT
Sep 14, 2019

No incidents reported.

Sep 13, 2019
Unable to file support tickets
Resolved - All services are operating normally.
Sep 13, 12:21 PDT
Monitoring - All services are operating normally. Our team will continue to monitor.
Sep 13, 11:19 PDT
Update - We continue to experience problems creating support tickets through our Customer Support Center. Our engineers are working with our partners to resolve the issue.
Sep 13, 11:02 PDT
Update - We are continuing to work on a fix for this issue.
Sep 13, 09:58 PDT
Identified - We are experiencing problems creating support tickets through our Customer Support Center. Our engineers are working with our partners to resolve the issue.
Sep 13, 09:54 PDT
Inbound calls failing to subset of Brazil phone numbers
Resolved - This incident has been resolved.
Sep 13, 07:01 PDT
Monitoring - We are observing full recovery for inbound calls towards Brazil phone numbers. We will continue to monitor and provide an update when the issue is fully resolved.
Sep 13, 06:02 PDT
Investigating - We have detected an issue receiving inbound calls towards a subset of Brazil phone numbers. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Sep 13, 02:09 PDT
Short Code SMS delivery degradation towards subset of US regional carriers
Resolved - This incident has been resolved.
Sep 13, 01:32 PDT
Investigating - We are observing delivery degradation for SMS sent to and from a subset of small regional carriers in the US via short codes. SMS sent via long codes are not impacted. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Sep 12, 22:27 PDT
Sep 12, 2019
Tele2 Russia- - SMS Carrier Maintenance - 12 September 2019 14:00 to 22:00 PDT
Completed - The scheduled maintenance has been completed.
Sep 12, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 14:00 PDT
Scheduled - Tele2 network in Russia will be conducting emergency maintenance on their SMS platform from 12 September 2019 at 14:00 PDT to 22:00 PDT. During this maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handset.
Sep 10, 18:58 PDT
US/Canada Toll-Free SMS/MMS carrier partner scheduled maintenance Sep 11 22:00 - Sep 12 00:00 PDT
Completed - The scheduled maintenance has been completed.
Sep 12, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 22:00 PDT
Scheduled - Our carrier partner for US/Canada Toll-Free SMS and MMS traffic will be conducting maintenance on their SMS/MMS platform from 11 Sep 2019 at 22:00 to 12 Sep 2019 at 00:00 PDT. During this maintenance window, there could be intermittent delays delivering SMS/MMS to and from US/CA Toll-Free numbers.
Sep 9, 18:41 PDT
Sep 10, 2019
US Toll-Free SMS Delivery Degradation
Resolved - SMS delivery to and from US Toll-Free numbers is now operating normally.
Sep 10, 23:50 PDT
Monitoring - We are observing recovery in SMS delivery to and from Toll-Free numbers in the US. Our team is continuously monitoring the service and will provide an update as soon as we have more information.
Sep 10, 23:04 PDT
Investigating - We are observing delivery degradation for SMS sent to and from US Toll-Free numbers. SMS sent via short codes and regular long codes are not impacted. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Sep 10, 22:55 PDT
SMS delivery degradation towards Free Mobile, Canada
Resolved - SMS delivery to and from the Freedom Mobile network in Canada is now operating normally.
Sep 10, 22:51 PDT
Monitoring - We are observing recovery in SMS delivery to and from the Freedom Mobile network in Canada. Our team is continuously monitoring the service and will provide an update as soon as we have more information.
Sep 10, 22:31 PDT
Investigating - We are observing delivery degradation for SMS sent to and from the Free Mobile network in Canada via short codes. SMS sent via long codes are not impacted. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Sep 10, 21:50 PDT
Tele2 Russia - SMS Carrier Maintenance - 10 September 2019 14:00 - 18:00 PDT
Completed - The scheduled maintenance has been completed.
Sep 10, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 14:00 PDT
Scheduled - Tele2 network in Russia will be conducting maintenance on their SMS platform on 10 September 2019 14:00 - 18:00 PDT. During this maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handset.
Sep 6, 01:02 PDT
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