Twilio Status

Jan 25, 2021

SMS Delivery Delays to Salt Network in Switzerland

Resolved - We are no longer experiencing SMS delivery delays to Salt Network in Switzerland. This incident has been resolved.
Jan 25, 19:53 PST

Monitoring - We are observing recovery in SMS delivery report delays when sending messages to Salt Network in Switzerland. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 25, 17:52 PST

Update - We are continuing to experiencing SMS delivery delays when sending messages to Salt Network in Switzerland. Our engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jan 25, 12:58 PST

Update - We are continuing to experiencing SMS delivery delays when sending messages to Salt Network in Switzerland. Our engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 25, 10:07 PST

Update - We are continuing to experiencing SMS delivery delays when sending messages to Salt Network in Switzerland. Our engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 25, 08:14 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Salt Network in Switzerland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 25, 07:16 PST

On Call Engineers are Investigating Issues with Voice Insights in Console and API, Programmable Video Log Analyzer, and Twilio Platform Debugger

Resolved - We are no longer experiencing issues with Voice Insights in Console and API, Programmable Video Log Analyzer, and Twilio Platform Debugger. The issue has been resolved.
Jan 25, 19:36 PST

Identified - We are seeing recovery with Twilio Platform Debugger, Studio and Video Log Analyzer. Voice Insights call summaries and client SDK events and metrics for all calls can now be accessed via the Voice Insights console and APIs. Twilio Gateway events and metrics are still unavailable. We are actively working on resuming the pipeline for the missing data. We will update within 1 hour or as soon as we have more information.
Jan 25, 18:46 PST

Update - We are investigating an issue with Voice Insights in Console and API, Programmable Video Log Analyzer, and Twilio Platform Debugger and Studio. Our engineering team is continuing to investigate. We will update within 2 hours or as soon as we have more information.
Jan 25, 18:01 PST

Update - We are investigating an issue with Voice Insights in Console and API, Programmable Video Log Analyzer, and Twilio Platform Debugger and Studio. Our engineering team is continuing to investigate. We will update within 1 hour or as soon as we have more information.
Jan 25, 17:42 PST

Update - We are investigating an issue with Voice Insights in Console and API, Programmable Video Log Analyzer, and Twilio Platform Debugger. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 25, 17:09 PST

Update - Our monitoring systems have detected a potential issue with Voice Insights in Console and API and Programmable Video Log Analyzer. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 25, 17:06 PST

Investigating - Our monitoring systems have detected a potential issue withVoice Insights in Console and API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 25, 17:00 PST

SMS Delivery Failures to the MTN Irancell in Iran

Resolved - We are no longer experiencing delivery failures to Iran Irancell Network. This incident has been resolved.
Jan 25, 16:35 PST

Monitoring - We are observing successful SMS delivery to Iran Irancell Network as of 3:57 pm PST. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 25, 15:57 PST

Investigating - We are experiencing delivery failures sending to Iran Irancell Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1hr or as soon as more information becomes available.
Jan 25, 14:49 PST

Russia SMS Carrier Maintenance - Megafon Russia

Completed - The scheduled maintenance has been completed.
Jan 25, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 12:00 PST

Scheduled - The Megafon network in Russia is conducting a planned maintenance from 25 January 2021 at 12:00 PST until 25 January 2021 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Jan 10, 23:02 PST

Indonesia SMS Carrier Provider Maintenance

Completed - The scheduled maintenance has been completed.
Jan 25, 15:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 11:01 PST

Scheduled - Our SMS carrier partner in Indonesia is conducting an planned maintenance from 25 January 2021 at 11:00 PST until 25 January 2021 at 15:00 PST and also maintenance from 26 January 2021 at 11:00 PST until 26 January 2021 at 15:00 PST . During the maintenance window, there could be intermittent delays delivering SMS to Indonesia handsets.
Jan 24, 11:28 PST

Twilio Debugger & Alerts Incident Now Resolved

Resolved - Twilio Debugger & Alerts was degraded for 2 hours and 22 minutes between 9:19 am and 11:41 am PT on 01/25/2021. During this period, customers may have experienced debugger issues. The issue has now been resolved.
Jan 25, 14:16 PST

On Call Engineers are Investigating an Issue with Authy 2FA

Resolved - Authy 2FA was degraded for 2 minutes between 12:18 pm and 12:20 pm Pacific Time on 01/25/2021. During this period, customers may have experienced push notification delays. The issue has now been resolved.
Jan 25, 13:28 PST

Investigating - Our monitoring systems have detected a potential issue with Authy 2FA. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information
Jan 25, 13:11 PST

Functions Invocations Degraded

Resolved - We are no longer seeing 500 errors, the issue has been resolved.
Jan 25, 12:02 PST

Update - We are continuing to monitor for any further issues.
Jan 25, 11:45 PST

Monitoring - Functions saw 500 errors from 11:15 to 11:28 am PST today,The issue has been resolved, and we are monitoring the service for an additional 30 minutes.
Jan 25, 11:45 PST

Investigating - Our monitoring systems have detected a potential issue with Runtime. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 25, 11:26 PST

TaskRouter and Flex Degraded

Resolved - We are no longer seeing degradation for TaskRouter and Flex. The issue has been resolved.
Jan 25, 10:50 PST

Monitoring - Flex was degraded between 09:27 and 09:56 Pacific Time earlier today. During this period, customers may have experienced trouble creating new tasks, logging into Flex, and changing TaskRouter settings in the console. The issue has been resolved, and we are monitoring the service for an additional 30 minutes.
Jan 25, 10:18 PST

Investigating - Our monitoring systems have detected a potential issue with TaskRouter. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 25, 09:56 PST

SMS Delivery Failures to Trinidad and Tobago over TSTT

Resolved - We are no longer experiencing delivery failures to Trinidad and Tobago over TSTT. This incident has been resolved.
Jan 25, 03:05 PST

Monitoring - We are observing successful SMS delivery to Trinidad and Tobago over TSTT. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 25, 01:43 PST

Update - We are still experiencing delivery failures sending SMS to Trinidad and Tobago over TSTT. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Jan 24, 23:49 PST

Update - We are still experiencing delivery failures sending SMS to Trinidad and Tobago over TSTT. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jan 24, 19:34 PST

Update - We are still experiencing delivery failures sending SMS to Trinidad and Tobago over TSTT. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 24, 15:45 PST

Update - We are still experiencing delivery failures sending SMS to Trinidad and Tobago over TSTT. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 24, 13:44 PST

Update - We are experiencing delivery failures sending SMS to Trinidad and Tobago over TSTT. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
Jan 24, 12:46 PST

Investigating - Our monitoring systems have detected a potential issue with SMS delivery. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 24, 12:39 PST

Jan 24, 2021

Mailing Address Validation Issues in the Twilio Console for a Subset of Customers

Resolved - The Mailing Address Validation Issues in the Twilio Console for a Subset of Customers has been confirmed as resolved by our engineering team.
Jan 24, 01:35 PST

Monitoring - Our Engineering team have implemented a change at 15:35 PST, and we are seeing a recovery on the mailing address validation. Some customers might have experienced issues validating the address during account upgrade or number provisioning process earlier. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 23, 23:37 PST

Update - We are continuing to investigate Mailing Address Validation issues affecting Billing and Account Upgrades for a subset of customers in the Twilio Console. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jan 23, 21:33 PST

Update - We are continuing to investigate Mailing Address Validation issues affecting Billing and Account Upgrades for a subset of customers in the Twilio Console. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 23, 17:34 PST

Update - We are continuing to investigate Mailing Address Validation issues affecting Billing and Account Upgrades for a subset of customers in the Twilio Console. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 23, 15:34 PST

Update - We are investigating Mailing Address Validation issues affecting Billing and Account Upgrades for a subset of customers in the Twilio Console. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 23, 14:33 PST

Update - We are continuing to investigate this issue.
Jan 23, 14:05 PST

Update - We are continuing to investigate this issue.
Jan 23, 13:34 PST

Update - We are continuing to investigate this issue.
Jan 23, 13:06 PST

Investigating - Our monitoring systems have detected a potential issue with our Mailing Address Validation in the Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 23, 13:04 PST

Jan 23, 2021

SMS Delivery Delays to US T-Mobile From a Subset of Twilio Shortcodes

Resolved - We are no longer experiencing delivery delays to US T-Mobile from a subset of Twilio shortcodes.. This incident has been resolved.
Jan 23, 02:04 PST

Monitoring - We are observing successful SMS delivery to US T-Mobile from Twilio shortcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 23, 00:26 PST

Update - We are still experiencing SMS delivery delays to US T-Mobile from a subset of Twilio shortcodes. We are working with our carrier partners to resolve this issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Jan 22, 23:56 PST

Update - We are still experiencing SMS delivery delays to US T-Mobile from a subset of Twilio shortcodes. We are working with our carrier partners to resolve this issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jan 22, 16:01 PST

Update - We are continuing to work with our carrier partners to resolve this issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 22, 12:37 PST

Update - We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 22, 10:42 PST

Update - We are experiencing SMS delivery delays to US T-Mobile from a subset of Twilio shortcodes. We are working with our carrier partners to resolve this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 22, 09:42 PST

Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to US T-Mobile from a subset of Twilio shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 22, 09:11 PST

Jan 22, 2021

SMS Delivery Delays to MTN Nigeria

Resolved - We are no longer experiencing delivery delays to MTN Nigeria. This incident is now resolved.
Jan 22, 05:59 PST

Update - We are no longer experiencing delivery delays to MTN Nigeria. This incident is now resolved.
Jan 22, 05:58 PST

Update - We are continuing to experience delivery delays to MTN Nigeria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 22, 05:07 PST

Update - We are experiencing delivery delays to MTN Nigeria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 22, 04:07 PST

Investigating - Our monitoring systems have detected a potential issue with Programmable SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 22, 03:59 PST

Jan 21, 2021

SMS Carrier Partner Maintenance - Small US Regional Carriers

Completed - The scheduled maintenance has been completed.
Jan 21, 23:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 19:30 PST

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 21 January 2021 at 19:30 PST until 21 January 2021 at 23:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from these small regional carriers via subset of US shortcodes.
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
In land Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA
Jan 13, 22:34 PST

On Call Engineers are Investigating

Resolved - We have fully investigated the Programmable SMS issue triggered by our automated alert, and it was determined that the impact was limited to a small set of customers, who have been reached out individually to address any concerns. All systems are operational.
Jan 21, 21:32 PST

Investigating - Our monitoring systems have detected a potential issue with Programmable SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 21, 21:27 PST

US SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jan 21, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 23:00 PST

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 20 January 2021 at 23:00 PST until 21 January 2021 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US shortcode and US longcode
Dec 26, 04:02 PST

US Toll-Free SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jan 21, 00:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 20:03 PST

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 20 January 2021 at 20:00 PST until 21 January 2021 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US toll-free numbers.
Jan 13, 03:01 PST

Jan 20, 2021

SMS Delivery Failures to Chile Movistar and Virgin Mobile

Resolved - We are no longer experiencing SMS delivery failures to Movistar and Virgin Mobile in Chile. This incident has been resolved.
Jan 20, 17:43 PST

Monitoring - We are observing recovery of SMS delivery to Movistar and Virgin Mobile in Chile for both international and domestic messages. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 20, 16:13 PST

Investigating - We have begun to see recovery for international SMS traffic to Movistar and Virgin Mobile in Chile, however we are still observing intermittent failures for domestic SMS traffic. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Jan 20, 13:20 PST

Update - We have begun to see recovery for international SMS traffic to Movistar and Virgin Mobile in Chile, however we are still observing intermittent failures for domestic SMS traffic. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Jan 20, 09:22 PST

Update - We are continuing to experience delivery failures sending to Chile Movistar Network from both local and non-local numbers. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Jan 20, 04:43 PST

Identified - We are continuing to experience delivery failures sending to Chile Movistar Network from both local and non-local numbers. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jan 19, 20:43 PST

Update - We are continuing to experience delivery failures sending to Chile Movistar Network from both local and non-local numbers. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 19, 16:58 PST

Update - We are continuing to experience delivery failures sending to Chile Movistar Network. We have discovered that this is also affecting messages sent from non-local numbers as well. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 19, 15:09 PST

Update - We are continuing to investigate this issue.
Jan 19, 15:03 PST

Update - We are experiencing delivery failures sending to Chile Movistar Network from local longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 19, 13:20 PST

Update - We are continuing to investigate this issue.
Jan 19, 13:15 PST

Investigating - Our monitoring systems have detected a potential issue with messages to Chile Movistar Network from local longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 19, 13:15 PST

A Subset of Voice Calls Disconnecting to Twilio US Toll-Free Numbers

Resolved - We are no longer seeing calls to Twilio US Toll-Free Phone Numbers disconnecting after 1800 seconds. This issue has been resolved, and the service is functioning normally at this time.
Jan 20, 17:04 PST

Monitoring - We are observing a subset of call failures to Twilio US Toll-Free phone numbers where calls are disconnected after 1800 seconds. Our carrier partner has made adjustments to resolve the issue. We have started to see recovery and will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 20, 15:58 PST

Investigating - Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 20, 15:26 PST

SMS Delivery Failures to Orange Network in Congo

Resolved - We are no longer experiencing delivery failures to Orange network in Congo. This incident has been resolved.
Jan 20, 16:04 PST

Monitoring - We are observing improvements in SMS delivery to the Orange network in Congo. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 20, 14:52 PST

Update - We are still experiencing delivery failures when sending to Orange network in Congo. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 20, 14:03 PST

Update - We are experiencing delivery failures when sending to Orange network in Congo. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 20, 13:00 PST

Investigating - Our monitoring systems have detected a potential issue with Programmable SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 20, 12:44 PST

Russia SMS Carrier Maintenance - Megafon Russia

Completed - The scheduled maintenance has been completed.
Jan 20, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 12:00 PST

Scheduled - The Megafon network in Russia is conducting a planned maintenance from 20 January 2021 at 12:00 PST until 20 January 2021 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Jan 10, 22:59 PST

Myanmar SMS Carrier Maintenance - Ooredoo

Completed - The scheduled maintenance has been completed.
Jan 20, 13:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 09:30 PST

Scheduled - The Ooredoo network in Myanmar is conducting a planned maintenance from 19 January 2021 at 9:30 PDT to 19 January 2021 at 13:30 PDT and from 20 January 2021 at 9:30 PDT to 20 January 2021 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Ooredoo.
Jan 19, 09:47 PST

Alert Trigger Emails not Sent

Resolved - For 8 minutes between 10:02 and 10:10 Pacific Time on 1/20/2021, Alert Trigger emails were not being sent. The errors are available via Debugger in Console, Monitor Alerts API, and webhook.

The issue has now been resolved.
Jan 20, 12:26 PST

SMS Delivery Delays to Virgin Mobile Chile

Resolved - In our investigation, we have identified that the SMS delivery issues to Chile Virgin Mobile Network share a root cause with another active incident. We will mark this incident as resolved and continue reporting in the existing incident.
Jan 20, 09:10 PST

Update - We are continuing to experience SMS delivery delays when sending messages to Virgin Mobile Chile. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jan 20, 03:31 PST

Update - We are continuing to experience SMS delivery delays when sending messages to Virgin Mobile Chile. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 19, 23:31 PST

Update - We are continuing to experience SMS delivery delays when sending messages to Virgin Mobile Chile. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 19, 21:32 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Virgin Mobile Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 19, 20:36 PST

SMS Delivery Failures to United Arab Emirates DU

Resolved - We are no longer experiencing SMS delivery failures to United Arab Emirates DU. This incident is now resolved.
Jan 20, 06:06 PST

Monitoring - We are observing recovery on delivery failures. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Jan 20, 05:41 PST

Update - We are continuing to investigate the issue with SMS delivery failures sending to United Arab Emirates DU. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 20, 05:04 PST

Update - We are continuing to investigate the issue with SMS delivery failures sending to United Arab Emirates DU. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 20, 03:04 PST

Update - We are experiencing delivery failures sending United Arab Emirates DU. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 20, 02:04 PST

Investigating - Our monitoring systems have detected a potential issues with message delivery to United Arab Emirates DU. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 20, 01:47 PST

On Call Engineers are Investigating

Resolved - We have fully investigated the issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Jan 20, 06:02 PST

Investigating - Our monitoring systems have detected a potential issue with Programmable Voice Speech Recognition. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 20, 05:59 PST

Jan 19, 2021

On Call Engineers are Investigating

Resolved - We have fully investigated the Programmable SMS issue triggered by our automated alert, and it was determined that the impact was limited to a small set of customers, who have been reached out individually to address any concerns. All systems are operational.
Jan 19, 16:31 PST

Investigating - Our monitoring systems have detected a potential issue with Programmable SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 19, 16:07 PST

Myanmar SMS Carrier Maintenance - Ooredoo

Completed - The scheduled maintenance has been completed.
Jan 19, 13:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 09:32 PST

Scheduled - The Ooredoo network in Myanmar is conducting a planned maintenance from 19 January 2021 at 9:30 PDT to 19 January 2021 at 13:30 PDT and from 20 January 2021 at 9:30 PDT to 20 January 2021 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Ooredoo.
Jan 19, 09:31 PST

SMS Delivery Delays to Orange Network in Tunisia

Resolved - We are no longer experiencing SMS delivery delays to Orange Network in Tunisia. This incident has been resolved.
Jan 19, 12:04 PST

Monitoring - We are observing successful SMS delivery to Orange Network in Tunisia for the last 60 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 19, 10:04 PST

Update - We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 19, 08:17 PST

Update - We are experiencing SMS delivery delays when sending messages to Orange Network in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 19, 07:17 PST

Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Tunisia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 19, 07:00 PST

Elevated HTTP 500 Errors Affecting Programmable Voice Recording Downloads

Resolved - Between 10:44 AM PST and 10:47 AM PST, customers may have experienced an elevated rate of HTTP 500 responses when attempting to download voice recordings via REST API or from the Console. This incident has now been resolved.
Jan 19, 11:58 PST

SMS Delivery Delays to US Verizon Network

Resolved - Between 7:00 AM PST and 9:20 AM PST, we experienced SMS delivery delays when sending to US Verizon Network from Twilio long codes. This incident has now been resolved.
Jan 19, 09:44 PST

Investigating - Our monitoring systems have detected a potential issue with SMS delivery report delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 19, 09:21 PST

US SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jan 19, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 23:00 PST

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 18 January 2021 at 23:00 PST until 19 January 2021 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US shortcode and US longcode.
Dec 26, 04:13 PST

Inbound Call Failures to Local Twilio Spanish Phone Numbers

Resolved - We are no longer experiencing inbound call failures to local Twilio Spanish numbers. This incident is now resolved.
Jan 19, 02:05 PST

Monitoring - Twilio’s Carrier Partner have deployed a fix for the issue impacting Twilio phone numbers in the +3491078* range and we are observing successful call completion. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 19, 01:27 PST

Update - We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Jan 18, 22:52 PST

Update - We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jan 18, 14:56 PST

Update - We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 18, 10:55 PST

Update - During our investigation we discovered that calls from all carrier networks to Twilio Spanish numbers in the +3491078* range are potentially impacted. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 18, 06:55 PST

Update - We are observing Local number call failures only from Orange and Vodafone networks to Twilio Spanish phone numbers in the +3491078* range. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 18, 05:24 PST

Investigating - We are observing Local number call failures to Twilio Spanish phone numbers in the +34910xxxx range. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.
Jan 18, 04:23 PST

Jan 18, 2021

SMS Delivery Delays to DigiTel Venezuela

Resolved - We are no longer experiencing SMS delivery delays when sending messages to DigiTel Venezuela. This incident has been resolved.
Jan 18, 18:03 PST

Update - We are observing successful SMS delivery when sending messages to DigiTel Venezuela. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 18, 17:17 PST

Monitoring - We are observing successful SMS delivery when sending messages to DigiTel Venezuela. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 18, 15:24 PST

Update - Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jan 18, 01:50 PST

Update - Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jan 17, 17:50 PST

Update - Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 17, 13:57 PST

Update - Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 17, 11:55 PST

Investigating - We are experiencing SMS delivery delays when sending messages to DigiTel Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 17, 10:58 PST

Delays in Bulk Exports

Resolved - Customers are no longer experiencing delays in bulk exports from the Twilio console and API. Our engineering team will continue to investigate the root cause to minimize recurrence of this issue. If you experience delays with bulk exports please open a support ticket to alert our engineers.
Jan 18, 17:00 PST

Update - We continue to experience delays in bulk exports from the Twilio console and API. Our engineering team is investigating and another update will be provided in 24 hours or as soon as new information is available.
Jan 17, 17:25 PST

Update - We continue to experience delays in bulk exports from the Twilio console and API. Our engineering team continues to investigate and we will have another update in 24 hours or as soon as new information is available.
Jan 16, 17:27 PST

Update - We continue to experience delays in bulk exports from the Twilio console and API. Our engineering team continues to investigate and we will have another update in 24 hours or as soon as new information is available.
Jan 15, 22:59 PST

Update - We continue to experience delays in bulk exports from the Twilio console and API. Our engineering team continues to investigate and we will have another update in 24 hours or as soon as new information is available.
Jan 14, 22:59 PST

Update - We continue to experience delays in bulk exports from the Twilio console and API. Our engineering team continues to investigate and we will have another update in 24 hours or as soon as new information is available.
Jan 13, 22:59 PST

Update - We continue to experience delays in bulk exports from the Twilio console and API. Our engineering team continues to investigate and we will have another update in 16 hours or as soon as new information is available.
Jan 13, 06:59 PST

Update - We continue to experience delays in bulk exports from the Twilio console and API. Our engineering team continues to investigate and we will have another update in 8 hours or as soon as new information is available.
Jan 12, 22:56 PST

Update - We continue to experience delays in bulk exports from the Twilio console and API. Our engineering team continues to investigate and we will have another update in 4 hours or as soon as new information is available.
Jan 12, 18:49 PST

Update - We continue to experience delays in bulk exports from the Twilio console and API. Our engineering team continues to investigate and we will have another update in 2 hours or as soon as new information is available.
Jan 12, 16:48 PST

Investigating - We are currently experiencing delays in bulk exports from the Twilio console and API. Any customers looking to bulk export Message, Call, Conference, or Participant logs through the API or console will currently be experiencing delays. Our engineering team is currently investigating. We will have another update in 1 hour or as soon as new information is available.
Jan 12, 15:37 PST

Russia SMS Carrier Maintenance - Megafon Russia

Completed - The scheduled maintenance has been completed.
Jan 18, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 12:01 PST

Scheduled - The Megafon network in Russian is conducting a planned maintenance from 18 January 2021 at 12:00 PST until 18 January 2021 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Jan 10, 22:55 PST

SMS Delivery Report Delays when sending to Brazil from a Subset of Short Codes

Resolved - We were experiencing delays in receiving message delivery reports when sending to Brazil from a Subset of Short Codes. Our engineers identified that delays in receiving message delivery reports occurred between 2:30 PM to 2:50 PST. This has been resolved and we are no longer seeing delays in receiving message delivery reports when sending to Brazil from a Subset of Short Codes.
Jan 18, 14:30 PST

Message Delivery Delays To Syrian Arab Republic

Resolved - We are no longer experiencing SMS delivery delays to Syrian Arab Republic. This incident has been resolved.
Jan 18, 06:45 PST

Update - We are observing recovery on delivery delays when sending to Syrian Arab Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 18, 04:45 PST

Monitoring - We are observing recovery on delivery delays when sending to Syrian Arab Republic.
We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 18, 04:15 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 18, 03:12 PST

SMS Delivery Failures To DU United Arab Emirates

Resolved - We are no longer experiencing SMS delivery failures to DU United Arab Emirates. This incident has been resolved.
Jan 18, 06:33 PST

Update - We are observing recovery on delivery failures. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 18, 04:53 PST

Monitoring - We are observing recovery on delivery failures. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 18, 04:23 PST

Update - Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 18, 03:18 PST

Update - We are continuing to investigate this issue.
Jan 18, 02:59 PST

Investigating - We are experiencing delivery failures to DU United Arab Emirates. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 18, 02:17 PST

SMS Delivery Delays to Philippines Globe Network

Resolved - We are no longer experiencing SMS Delivery delays to Globe Network Philippines. This incident has been resolved.
Jan 18, 00:00 PST

Update - We are experiencing SMS delivery delays when sending messages to Globe Network Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours minutes or as soon as more information becomes available.
Jan 17, 21:54 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Globe Network Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 60 minutes or as soon as more information becomes available.
Jan 17, 20:56 PST

Jan 17, 2021

SMS Delivery Delays to All Networks in Brazil

Resolved - We are no longer experiencing delivery failures to networks in Brazil. This incident has been resolved.
Jan 17, 11:18 PST

Monitoring - We are observing successful SMS delivery to all networks in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 17, 10:06 PST

Update - We are continuing to experience SMS delivery delays when sending messages to all networks in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jan 17, 08:25 PST

Update - We are continuing to investigate this issue.
Jan 17, 06:06 PST

Update - We are continuing to experience SMS delivery delays when sending messages to all networks in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 17, 04:26 PST

Update - We are continuing to experience SMS delivery delays when sending messages to VIVO and TIM Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 17, 02:24 PST

Investigating - We are experiencing SMS delivery delays when sending messages to VIVO and TIM Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 17, 01:26 PST

SMS Delivery Receipt Delays to Brazil Over a Subset of Short Codes

Resolved - We are no longer experiencing delivery report delays to Brazil on the subset of Twilio Short Codes. This incident has been resolved.
Jan 17, 11:16 PST

Monitoring - We are observing recovery in delivery report delays when sending to Brazil on the subset of Twilio Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 17, 10:02 PST

Update - We are experiencing delays in receiving message delivery reports when sending to Brazil on a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 17, 07:00 PST

Update - We are observing successful SMS delivery when sending to Brazil on a subset of Twilio Short Codes. However we are experiencing delays in receiving message delivery reports. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 17, 05:01 PST

Update - We are continuing to experience SMS delivery delays when sending messages to Brazil over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 17, 04:30 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Brazil over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 17, 03:38 PST

SMS Delivery Failures to Robi Network in Bangladesh

Resolved - We are no longer experiencing delivery failures to Robi Network in Bangladesh. This incident has been resolved.
Jan 17, 10:28 PST

Monitoring - We are observing successful SMS delivery to Robi Network in Bangladesh for the last 60 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 17, 09:00 PST

Update - We are continuing to experience SMS delivery failures when sending messages to Robi Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 17, 05:02 PST

Update - We are observing SMS delivery failures when sending messages to Robi Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 17, 02:55 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Robi Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 17, 02:09 PST

SMS Delivery Failures on DU Network in United Arab Emirates

Resolved - We are no longer experiencing delivery failures to DU network in United Arab Emirates. This incident has been resolved.
Jan 17, 01:02 PST

Monitoring - We are observing successful SMS delivery to DU network in United Arab Emirates for the last 25 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 16, 23:11 PST

Investigating - We are experiencing SMS delivery failures sending to DU network in United Arab Emirates. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 16, 22:19 PST

Jan 16, 2021

SMS Delivery Delays and Failures To and From H3G UK

Resolved - We are observing successful SMS Delivery To and From H3G UK and no longer experiencing delay or failures. This incident has been resolved.
Jan 16, 09:30 PST

Monitoring - We are observing improvement on SMS delivery To and From H3G UK. We will continue to monitor and ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 16, 08:46 PST

Update - We are still experiencing delivery delays sending to UK H3G subscribers. In addition we are now experiencing issues with sending messages to UK H3G subscribers and customers may also experience issues receiving messages from UK H3G subscribers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 3 hours or as soon as additional information becomes available.
Jan 16, 05:39 PST

Update - We are still experiencing delivery delays sending to UK H3G subscribers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as additional information becomes available.
Jan 16, 04:35 PST

Update - We are still experiencing delivery delays sending to UK H3G subscribers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as additional information becomes available.
Jan 16, 02:24 PST

Update - We are experiencing delivery failures and delays sending to UK H3G subscribers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in one hour or as soon as more information becomes available.
Jan 16, 00:54 PST

Investigating - Our monitoring systems have detected a potential issue with Programmable SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 16, 00:46 PST

Jan 15, 2021

Charge Payments Made With Pay Verb Using CardConnect Payment Provider are Failing

Resolved - Charge payments made with Pay verb using CardConnect payment provider are going through successfully. This incident is now resolved.
Jan 15, 11:59 PST

Monitoring - We are now seeing recovery with charge payments made with Pay verb using CardConnect payment provider. We will continue to monitor to ensure full service recovery. We will post an update within 2 hours or as soon as it becomes available.
Jan 15, 11:16 PST

Update - We are experiencing an issue where charge payments made with Pay verb with CardConnect payment provider are failing. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 15, 10:41 PST

Investigating - Our monitoring systems have detected a potential issue with Pay verb. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 15, 10:24 PST

SMS Delivery Failures When Sending Messages to Some Brazil Networks from Local Longcodes

Resolved - We are no longer experiencing SMS delivery failures when sending messages to some Brazil Networks from local longcodes. This incident has been resolved.
Jan 15, 10:36 PST

Monitoring - We are observing improvement on SMS delivery when sending messages to Brazil networks from local longcodes. We will continue to monitor and ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 15, 08:35 PST

Update - We continue to experience SMS delivery failures when sending messages to some Brazil networks from local longcodes with the exceptions of Vivo and now Claro, which are both showing successful delivery. Our engineers are working with our carrier partner to resolve the issues with the remaining providers. We will provide another update in 16 hours or as soon as more information becomes available.
Jan 15, 02:17 PST

Update - We continue to experience SMS delivery failures when sending messages to some Brazil networks from local longcodes with the exceptions of Vivo and now Claro, which are both showing successful delivery. Our engineers are working with our carrier partner to resolve the issues with the remaining providers. We will provide another update in 8 hours or as soon as more information becomes available.
Jan 14, 18:17 PST

Update - We continue to experience SMS delivery failures when sending messages to some Brazil networks from local longcodes with the exceptions of Vivo and now Claro, which are both showing successful delivery. Our engineers are working with our carrier partner to resolve the issues with the remaining providers. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 14, 14:16 PST

Update - We continue to experience SMS delivery failures when sending messages to some Brazil networks from local longcodes, with the exception of Vivo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 14, 12:08 PST

Update - We are experiencing SMS delivery failures when sending messages to some Brazil networks from local longcodes, with the exception of Vivo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 14, 11:08 PST

Investigating - Our monitoring systems have detected a potential issue with SMS delivery failure to some networks in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 14, 10:58 PST

SMS Delivery Delays to H3G UK

Resolved - We are no longer experiencing delivery delays to UK H3G. This incident is now resolved.
Jan 15, 05:27 PST

Monitoring - We are seeing signs of recovery and are monitoring traffic until the service has been fully restored.
Jan 15, 04:21 PST

Update - We are still experiencing delivery delays sending to UK H3G subscribers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as additional information becomes available.
Jan 15, 03:50 PST

Update - We are still experiencing delivery delays sending to UK H3G subscribers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as additional information becomes available.
Jan 15, 01:50 PST

Investigating - We are experiencing delivery failures and delays sending to UK H3G subscribers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in one hour or as soon as more information becomes available.
Jan 15, 00:44 PST

SMS Delivery Delays to Sri-Lanka Mobitel

Resolved - This incident was affecting customers using numeric sender ids or generic alpha sender IDs. SMS with non-generic alpha sender ID or pre-registered alpha sender ID is not affected. We have reached out the affected customers individually to address any concerns
This incident has been resolved.
Jan 15, 00:16 PST

Update - We are experiencing SMS delivery delays when sending messages to Sri-Lanka Mobitel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 14, 22:16 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Sri-Lanka Mobitel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 14, 21:19 PST

Jan 14, 2021

On Call Engineers are Investigating

Resolved - We have fully investigated the SMS issue triggered by our automated alert, and it was determined that the impact was limited to a small set of customers, who have been reached out individually to address any concerns. All systems are operational.
Jan 14, 17:01 PST

Investigating - Our monitoring systems have detected a potential issue with SMS Messages to Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 14, 16:51 PST

SMS Delivery Delays When Sending Messages to Egypt Vodafone Network

Resolved - We are no longer experiencing delivery delays to Egypt Vodafone Network. This incident has been resolved.
Jan 14, 10:22 PST

Update - We continue to see recovery in SMS Delivery Delays when sending messages to Egypt Vodafone Network. In order to ensure a full recovery we are waiting for confirmation from our carrier partner that the root cause has been fully addressed. We will have another update in 8 hours or as soon as more information becomes available.
Jan 14, 09:08 PST

Update - We continue to see recovery in SMS Delivery Delays when sending messages to Egypt Vodafone Network. In order to ensure a full recovery we are waiting for confirmation from our carrier partner that the root cause has been fully addressed. We will have another update in 16 hours or as soon as more information becomes available.
Jan 14, 09:06 PST

Update - We continue to see recovery in SMS Delivery Delays when sending messages to Egypt Vodafone Network. In order to ensure a full recovery we are waiting for confirmation from our carrier partner that the root cause has been fully addressed. We will have another update in 8 hours or as soon as more information becomes available.
Jan 14, 01:08 PST

Monitoring - We continue to see recovery in SMS Delivery Delays when sending messages to Egypt Vodafone Network. In order to ensure a full recovery we are waiting for confirmation from our carrier partner that the root cause has been fully addressed. We will have another update in 8 hours or as soon as more information becomes available.
Jan 13, 17:08 PST

Identified - Our engineers continue to work with our carrier partner to ensure that the intermittent delivery delays for SMS towards Vodafone network are resolved. We expect to provide an update in 16 hours or as soon as more information becomes available.
Jan 13, 15:01 PST

Monitoring - We are no longer experiencing SMS delivery delays when sending messages to Egypt Vodafone Network. We will continue to monitor to ensure a full recovery. We will have another update in 2 hours or as soon as more information is available.
Jan 13, 12:51 PST

Identified - After investigation, our carrier partner has confirmed that a hardware issue on their network is currently resulting in reduced capacity for message processing, resulting in intermittent delivery delays for SMS towards Vodafone network, we will continue to work with our partner to resolve this issue, we expect to provide an update in 8 hours or as soon as more information becomes available.
Jan 13, 04:44 PST

Update - We continue to work with our carrier partner to resolve the issue of SMS delivery delays when sending messages to Egypt Vodafone Network. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 13, 01:36 PST

Investigating - We are once again observing SMS delivery delays when sending messages to Egypt Vodafone Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 12, 23:38 PST

Update - We are observing a recovery in SMS delivery delays to Egypt Vodafone Network. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 12, 22:27 PST

Monitoring - We are observing a recovery in SMS delivery delays to Egypt Vodafone Network. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 12, 20:24 PST

Investigating - We are once again observing SMS delivery delays when sending messages to Egypt Vodafone Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 12, 16:27 PST

Monitoring - We are observing a recovery in SMS delivery delays to Egypt Vodafone Network for the passed 1 hour. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 12, 14:20 PST

Update - We continue to work with our carrier partner to resolve the issue of SMS delivery delays when sending messages to Egypt Vodafone Network. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 12, 12:40 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Egypt Vodafone Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 12, 11:42 PST

Subset of Call Data Not Deleted

Resolved - We are no longer experiencing the problem with call data not deleted when requested via the API. Service has been restored and call DELETE REST API requests between 14 Jan 2021 3:14:00 AM PST - 8:45:00 AM PST have been completed and are up to date.
Jan 14, 09:23 PST

Monitoring - Our engineering team has identified the call data that was not deleted when initially requested. The service has been restored. Call DELETE REST API requests between 14 Jan 2021 3:14:00 AM PST - 8:45:00 AM PST have been completed and are up to date. Our engineers will continue to monitor for system stability. We will provide another update in 60 minutes or as soon as more information becomes available.
Jan 14, 08:58 PST

Identified - We are addressing an issue with a subset of customer call data that was not deleted. API requests to delete call data between 14 Jan 2021 3:14:00 AM PST - 6:12:00 AM PST have not resulted in the call data deletion. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 14, 08:02 PST

US Toll-Free SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jan 14, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 20:00 PST

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 13 January 2021 at 20:00 PST until 14 January 2021 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US toll-free numbers.
Jan 13, 03:06 PST

Jan 13, 2021

Russia SMS Carrier Maintenance - Megafon Russia

Completed - The scheduled maintenance has been completed.
Jan 13, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 12:00 PST

Scheduled - The Megafon network in Russia is conducting an emergency maintenance from 13 January 2021 at 12:00 PST until 13 January 2021 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Jan 10, 22:54 PST

Inbound SMS Failures to Twilio Philippines Phone Numbers

Resolved - We are no longer experiencing inbound SMS failures to Twilio Philippines phone numbers. This incident has been resolved.
Jan 13, 14:55 PST

Monitoring - We are observing a recovery in SMS delivery to Twilio Philippines phone numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 13, 12:54 PST

Update - We continue to experience SMS delivery failures to Twilio Philippines phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 13, 12:15 PST

Update - We are experiencing SMS delivery failures to Twilio Philippines phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 13, 11:14 PST

Investigating - Our monitoring systems have detected a potential issue with inbound SMS failures to Twilio Philippines phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 13, 11:02 PST

Indonesia SMS Carrier Maintenance - Indosat Indonesia

Completed - The scheduled maintenance has been completed.
Jan 13, 14:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 08:01 PST

Scheduled - The Indosat network in Indonesia is conducting an emergency maintenance from 13 January 2021 at 08:00 PST until 13 January 2021 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Indosat handsets.
Jan 12, 01:31 PST

Console and API Billing Delays

Resolved - We are no longer experiencing delays with billing information retrieval and updates in the Twilio console and API. This incident has been resolved.
Jan 13, 12:18 PST

Update - We are seeing recovery with the Pricing API. Our engineers will continue to monitor for system stability. We will provide another update in 60 minutes or as soon as more information becomes available.
Jan 13, 11:12 PST

Update - We are seeing recovery with the Pricing API. Our engineers will continue to monitor for system stability. We will provide another update in 60 minutes or as soon as more information becomes available.
Jan 13, 10:12 PST

Monitoring - We are seeing recovery with the Pricing API. Our engineers will continue to monitor for system stability. We will provide another update in 30 minutes or as soon as more information becomes available.
Jan 13, 09:42 PST

Investigating - We are currently experiencing delays with billing information retrieval and updates in the Twilio console and API. Any customers attempting to retrieve or update billing data in the Console or via the API for all products will experience delays. Our engineering team is currently investigating. We will have another update in 30 minutes or as soon as new information is available.
Jan 13, 09:07 PST

Monitoring - Our monitoring systems detected an issue with the Pricing API. Our engineering team resolved the issue and requests for billing data are no longer delayed. Our engineering team will continue to actively monitor. We will provide another update in 30 minutes or as soon as we have more information.
Jan 13, 08:14 PST

Investigating - Our monitoring systems have detected a potential issue with Pricing API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 13, 07:47 PST

SMS Carrier Maintenance - Sprint US

Completed - The scheduled maintenance has been completed.
Jan 13, 05:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 23:00 PST

Scheduled - The Sprint network in the US is conducting an emergency maintenance from 12 January 2021 at 23:00 PST until 13 January 2021 at 05:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Sprint US handsets via US longcode, US shortcode and US toll-free numbers
Jan 12, 18:46 PST

SMS Carrier Partner Maintenance - Small US Regional Carriers

Completed - The scheduled maintenance has been completed.
Jan 13, 01:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 21:00 PST

Scheduled - Our SMS carrier partner in the US is conducting an emergency maintenance from 12 January 2021 at 21:00 PST until 13 January 2021 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from these small regional carriers via subset of US shortcodes and US toll-free numbers.

Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLIN C USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA
Jan 12, 19:40 PST

Jan 12, 2021

SMS Delivery Delays When Sending Messages to Congo Orange

Resolved - We are no longer experiencing SMS delivery delays to Congo Orange This incident has been resolved.
Jan 12, 23:00 PST

Update - We are observing recovery in SMS delivery delays Congo Orange. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 12, 20:56 PST

Monitoring - We are observing recovery in SMS delivery delays Congo Orange. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 12, 18:56 PST

Update - We continue to work with our carrier partner to resolve the issue and monitor the status. We expect to provide another update in 16 hours or as soon as more information becomes available.
Jan 12, 14:18 PST

Update - As we see the traffic is not yet stable, we continue to work with our carrier partner to resolve the issue and monitor the status. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 12, 02:15 PST

Identified - As we see the traffic is not yet stable, we continue to work with our carrier partner to resolve the issue and monitor the status. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 12, 00:18 PST

Monitoring - We are observing recovery in SMS delivery delays Congo Orange. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 11, 22:19 PST

Update - We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jan 11, 14:18 PST

Update - We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 11, 10:13 PST

Update - We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 11, 08:13 PST

Update - We are experiencing SMS delivery delays when sending messages to Congo Orange. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 11, 07:13 PST

Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays when sending messages to Congo Orange. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 11, 07:08 PST

France SMS Carrier Maintenance - Bouygues Telecom

Completed - The scheduled maintenance has been completed.
Jan 12, 20:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 15:00 PST

Scheduled - The Bouygues Telecom network in France is conducting a planned maintenance from 12 January 2021 at 15:00 PST until 12 January 2021 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom France.
Dec 20, 02:00 PST

Flex Agents Unable to Change Status

Resolved - We are no longer experiencing the problem for the Flex agents to change their status. This incident has been resolved.
Jan 12, 18:29 PST

Identified - We have identified the root cause. Experience for a subset of Flex agents was degraded for reservations created between 11:15 and 11:21 Pacific Time. For these reservations, agents are unable to change their status. We are investigating further impact and expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 12, 16:23 PST

Update - We are currently seeing issues with a subset of Flex agents unable to change their status. Our engineering team is currently investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 12, 15:05 PST

Investigating - Our monitoring systems have detected a potential issue with Twilio Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 12, 14:47 PST

Intermittent Failures on Twilio Functions

Resolved - We are no longer experiencing failures on invocation of Twilio Functions. This incident has been resolved.
Jan 12, 17:54 PST

Update - We continue to observe recovery in the intermittent failures on invocation of Twilio Functions. We will continue to monitor to ensure a full recovery. We will have another update as soon as more information is available.
Jan 12, 15:58 PST

Monitoring - We have observed recovery in the intermittent failures on invocation of Twilio Functions for the passed 20 minutes. We will continue to monitor to ensure a full recovery. We will have another update in 30 minutes or as soon as more information is available.
Jan 12, 15:20 PST

Update - We are currently experiencing issues with intermittent failures on invocation of Twilio Functions. Our engineering team is currently investigating. We should have another update in 1 hour or as soon as more information is available.
Jan 12, 15:00 PST

Investigating - Our monitoring systems have detected a potential issue with Twilio Functions. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 12, 14:49 PST

On Call Engineers are Investigating

Resolved - We have fully investigated the {product detail} issue triggered by our automated alert, and it was determined that the impact was limited to a small set of customers, who have been reached out individually to address any concerns. All systems are operational.
Jan 12, 16:18 PST

Investigating - Our monitoring systems have detected a potential issue with WhatsApp. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 12, 16:08 PST

Some Programmable Wireless Devices in the UK May Be Unable to Connect to Networks

Resolved - We are no longer seeing issues with Programmable Wireless devices in the UK being able to connect to networks. This incident has been resolved.
Jan 12, 15:44 PST

Monitoring - We are observing recovery with some Programmable Wireless devices in the UK being unable to connect to networks. Our engineers will continue monitoring to ensure full service recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 12, 11:46 PST

Update - Our engineers have now identified the issue and are working with our operator partner to resolve it. We expect that the maintenance to address this will be completed this evening (Pacific Time) and we will have another update in 16 hours or as soon as more information is available.
Jan 12, 02:28 PST

Identified - Our engineers have now identified the issue and are working with our operator partner to resolve it. We expect that the maintenance to address this will be completed this evening (Pacific Time) and we will have another update in 8 hours or as soon as more information is available.
Jan 11, 17:35 PST

Update - We are continuing to see some Programmable Wireless devices in UK experiencing intermittent connectivity with roaming. Our engineers are working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jan 11, 16:59 PST

Update - We are continuing to see some Programmable Wireless devices in UK experiencing intermittent connectivity with roaming. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 11, 12:59 PST

Update - We are continuing to see some Programmable Wireless devices in UK experiencing intermittent connectivity with roaming. Our engineers are working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Jan 11, 10:59 PST

Update - Some Programmable Wireless devices in UK may be experiencing intermittent connectivity with roaming. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 11, 09:59 PST

Investigating - Our monitoring systems have detected a potential issue with intermittent connectivity issues for Programmable Wireless in the UK. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 11, 09:49 PST

SMS Delivery Delays When Sending Messages to Syrian Arab Republic MTN Network

Resolved - We are no longer experiencing SMS delivery delays to Syrian Arab Republic MTN Network. This incident has been resolved.
Jan 12, 14:00 PST

Monitoring - We are observing recovery in delivery when sending messages to Syrian Arab Republic MTN Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 12, 12:02 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Syrian Arab Republic MTN Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 12, 11:08 PST

SMS Delivery Delays When Sending Messages to Pakistan - Ufone

Resolved - We are no longer experiencing delivery delays to Pakistan - Ufone. This incident has been resolved.
Jan 12, 13:34 PST

Monitoring - We are observing a recovery of SMS delivery delays to Pakistan - Ufone. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 12, 12:14 PST

Update - We continue to work with our carrier partner to resolve the issue of SMS delivery delays when sending messages to Pakistan - Ufone. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 12, 10:46 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Pakistan - Ufone. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 12, 09:47 PST

Downloading mp3 Recordings Fail if the Download Takes Over 30 Seconds

Resolved - We are no longer seeing the issue causing mp3 recording downloads to fail if the download takes over 30 seconds to process. This incident has been resolved.
Jan 12, 09:14 PST

Update - Engineering teams have put in a fix to address the issue causing mp3 recording downloads to fail if the download takes over 30 seconds to process. We are seeing recovery and are continuing to monitor for service performance. We will provide another update in 60 minutes or sooner once more information becomes available.
Jan 12, 08:24 PST

Monitoring - Engineering teams have put in a fix to address the issue causing mp3 recording downloads to fail if the download takes over 30 seconds to process. We are seeing recovery and are continuing to monitor for service performance. We will provide another update in 30 minutes or sooner once more information becomes available.
Jan 12, 07:54 PST

Update - We are continuing to investigate mp3 recording downloads failing if the download takes over 30 seconds to process. Our engineering team is actively investigating. We expect to provide another update in 60 minutes or as soon as more information becomes available.
Jan 12, 07:31 PST

Update - We have added Flex Insights as a degraded component, affected by this incident
Jan 12, 07:04 PST

Update - We have identified a problem where mp3 recording downloads fail if the download takes over 30 seconds to process. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Jan 12, 07:02 PST

Investigating - Our monitoring systems have detected a potential issue with recording downloads. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 12, 06:42 PST

Jan 11, 2021

MMS Converter Failing to Convert Messages to Mexico

Resolved - Our engineering team has implemented a fix and we are no longer seeing MMS messages failing to Mexico when using MMS Converter through a Messaging Service. This incident has been resolved.
Jan 11, 16:50 PST

Update - A subset of MMS messages are failing to Mexico when sent using MMS Converter through a Messaging Service. Our engineering team is currently investigating and we will have another update in 1 hour or as soon as more information is available.
Jan 11, 16:12 PST

Investigating - Our monitoring systems have detected a potential issue with SMS delivery. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 11, 15:39 PST

Delays in Downloading Voice Recordings

Resolved - We are no longer observing delays in downloading recordings from the Voice Recordings API. This incident has been resolved.
Jan 11, 16:09 PST

Update - We are observing delays in downloading recordings from the Voice Recordings API. Customers may be experiencing delays up to 15 seconds. Our engineering team is currently investigating. We will have another update in 1 hour or as soon as more information is available.
Jan 11, 15:07 PST

Investigating - Our monitoring systems have detected a potential issue with Voice Recordings. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 11, 14:50 PST

SMS Delivery Delays To Egypt

Resolved - After further investigation, our engineering team determined that the delivery delays were only affecting delivery to Egypt and that we are no longer experiencing delivery delays. This incident has been resolved.
Jan 11, 15:31 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Egypt, Finland, and India. We will continue to monitor to ensure full service recovery.
Jan 11, 13:19 PST

Update - We are continuing to investigate this issue.
Jan 11, 12:40 PST

Update - We are experiencing SMS delivery delays when sending messages to Egypt, Finland, and India. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 11, 12:34 PST

Investigating - Our monitoring systems have detected a potential issue with Programmable Messaging delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 11, 12:22 PST

SMS Delivery Delays over local Brazilian long code numbers

Resolved - We are no longer experiencing SMS delivery delays to Brazil when sending messages from local long codes. This incident has been resolved.
Jan 11, 14:27 PST

Monitoring - We are observing recovery in delivery delays to Brazil when sending messages from local long codes. . We will continue monitoring the service to ensure a full recovery. We will provide another update in 2hours or as soon as more information becomes available.
Jan 11, 13:16 PST

Update - We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jan 11, 12:18 PST

Update - We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 11, 08:18 PST

Update - We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 11, 06:18 PST

Investigating - We are experiencing SMS delivery delays to Brazil - All Networks when sending messages from local long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 11, 05:18 PST

Inbound Call Failures to a Subset of Twilio UK Phone Numbers

Resolved - Upon further investigation, we confirmed that the incident for inbound call failures affecting a subset of Twilio UK local numbers impacted the +4433 prefix range specifically, and the impact timeframe was limited to between 02:30 and 04:35 Pacific Time on Jan 8th. We are still actively working with a couple customers on call connection issues but we do not believe it is related to the reported incident here. The incident is now resolved.
Jan 11, 12:07 PST

Update - We continue to experience inbound call failures to Twilio UK numbers. The issue is identified to be with a subset of Twilio UK local numbers where certain callers may experience call connection failures. We have been actively engaging with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jan 11, 07:35 PST

Identified - We continue to experience inbound call failures to Twilio UK numbers. The issue is identified to be with a subset of Twilio UK local numbers where certain callers may experience call connection failures. We have been actively engaging with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 11, 03:35 PST

Monitoring - We have started seeing recovery for inbound calls to Twilio UK Phone Numbers for the last 15 minutes after our carrier have implemented some changes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 11, 01:34 PST

Identified - We continue to experience inbound call failures to Twilio UK numbers. The issue is identified to be with a subset of Twilio UK local numbers where certain callers may experience call connection failures. We have been actively engaging with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 10, 23:01 PST

Update - We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Jan 10, 11:15 PST

Update - We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Jan 9, 11:34 PST

Update - We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Jan 8, 18:54 PST

Update - We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jan 8, 10:54 PST

Update - We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 8, 06:52 PST

Update - We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 8, 05:00 PST

Update - We are observing call failures to a subset of Twilio UK numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 8, 03:58 PST

Update - We are continuing to investigate this issue.
Jan 8, 03:46 PST

Investigating - Our monitoring systems have detected a potential issue with inbound calls to some UK numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 8, 03:44 PST

SMS Delivery Delays When Sending Messages to the Claro Network in Brazil

Resolved - We are no longer experiencing delays on SMS delivery when sending messages to the Claro network in Brazil. This incident has been resolved.
Jan 11, 11:37 PST

Monitoring - We are observing improvement on SMS delivery when sending messages to the Claro network in Brazil. We will continue to monitor and ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 11, 09:38 PST

Update - We are experiencing SMS delivery delays when sending messages to the Claro network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 11, 08:43 PST

Investigating - Our monitoring systems have detected a potential issue with message delivery to Brazil Claro. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 11, 08:35 PST

SMS Delivery Delays When Sending Messages to Robi Bangladesh

Resolved - We are no longer experiencing delays on SMS delivery when sending messages to Robi Bangladesh. This incident has been resolved.
Jan 11, 10:49 PST

Monitoring - We are observing improvement on SMS delivery when sending messages to Robi Bangladesh. We will continue to monitor and ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 11, 09:32 PST

Update - We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 11, 08:03 PST

Update - We are experiencing SMS delivery delays when sending messages to Robi Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 11, 07:04 PST

Investigating - Our monitoring systems have detected a potential issue with message delivery delays to Robi Bangladesh . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 11, 07:01 PST

SMS Carrier Maintenance - T-Mobile US

Completed - The scheduled maintenance has been completed.
Jan 11, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 21:00 PST

Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 10 January 2021 at 21:00 PST until 11 January 2021 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets via US shortcode, US longcode and US toll-free numbers.
Jan 8, 22:52 PST

SMS Carrier Maintenance - Sprint US

Completed - The scheduled maintenance has been completed.
Jan 11, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 21:00 PST

Scheduled - The Sprint network in the US is conducting an emergency maintenance from 10 January 2021 at 21:00 PST until 11 January 2021 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Sprint US handsets via US longcode and US toll-free numbers.
Jan 8, 21:01 PST