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Issues related to Twilio’s Software
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    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Software
        Scheduled maintenance
        System Metrics
        SMS Delivery Delays to Viettel Network in Burundi
        Update - We continue experiencing SMS delivery delays when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jan 18, 2025 - 05:37 PST
        Update - We continue experiencing SMS delivery delays when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 18, 2025 - 01:43 PST
        Update - We continue experiencing SMS delivery delays when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 17, 2025 - 23:48 PST
        Investigating - We continue experiencing SMS delivery delays when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 17, 2025 - 22:51 PST
        Update - We are observing recovery in SMS delivery delays when sending messages to Viettel Network in Burundi. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 17, 2025 - 22:28 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Viettel Network in Burundi. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 17, 2025 - 20:36 PST
        Update - We continue experiencing SMS delivery delays when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 17, 2025 - 18:39 PST
        Investigating - We continue experiencing SMS delivery delays when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 17, 2025 - 17:39 PST
        Update - We are observing recovery in SMS delivery delays when sending messages to Viettel Network in Burundi. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 17, 2025 - 15:40 PST
        Monitoring - The incident related to SMS delivery delays to Viettel Network in Burundi (https://status.twilio.com/incidents/fk1ggvxtnl9b) was resolved by mistake. Incoming updates will be provided in this status post.

        We are observing recovery and the current status is "Monitoring". We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 17, 2025 - 13:42 PST
        SMS Delivery Report Delays to Etisalat Network in Egypt
        Update - We continue to experience delays in receiving message delivery reports when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Jan 18, 2025 - 05:25 PST
        Update - We are experiencing delays in receiving message delivery reports when sending messages to Etisalat Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Jan 17, 2025 - 21:27 PST
        Update - We are experiencing delays in receiving message delivery reports when sending messages to Etisalat Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jan 17, 2025 - 17:35 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Etisalat Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 17, 2025 - 15:35 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Etisalat Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 17, 2025 - 14:39 PST
        T-Mobile US API Errors Impacting Account Security Services
        Update - We continue experiencing issues with the T-Mobile US API which are impacting Account Security Services and causing Verify SNA down for T-Mobile apart from VERIFY tag. Our engineering team is actively working to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Jan 18, 2025 - 01:16 PST
        Update - We continue experiencing issues with the T-Mobile US API which are impacting Account Security Services and causing Verify SNA down for T-Mobile apart from VERIFY tag. Our engineering team is actively working to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Jan 17, 2025 - 01:24 PST
        Update - We continue experiencing issues with the T-Mobile US API which are impacting Account Security Services and causing Verify SNA down for T-Mobile apart from VERIFY tag. Our engineering team is actively working to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Jan 16, 2025 - 01:56 PST
        Update - We continue experiencing issues with the T-Mobile US API which are impacting Account Security Services and causing Verify SNA down for T-Mobile apart from VERIFY tag. Our engineering team is actively working to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Jan 15, 2025 - 02:10 PST
        Update - We continue experiencing issues with the T-Mobile US API which are impacting Account Security Services and causing Verify SNA down for T-Mobile apart from VERIFY tag. Our engineering team is actively working to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Jan 14, 2025 - 10:18 PST
        Update - We continue to experience issues with the T-Mobile US API which are impacting Account Security Services and causing Verify SNA down for T-Mobile apart from VERIFY tag. Our engineering team is actively working to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Jan 14, 2025 - 02:25 PST
        Update - We continue to experience issues with the T-Mobile US API which are impacting Account Security Services and causing Verify SNA down for T-Mobile apart from VERIFY tag. Our engineering team is actively working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jan 13, 2025 - 22:40 PST
        Update - We continue to experience issues with the T-Mobile US API which are impacting Account Security Services and causing Verify SNA down for T-Mobile apart from VERIFY tag. Our engineering team is actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 13, 2025 - 20:21 PST
        Investigating - We continue to experience issues with the T-Mobile US API which are impacting Account Security Services and causing Verify SNA down for T-Mobile apart from VERIFY tag. Our engineering team is actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 13, 2025 - 19:09 PST
        Update - We have started seeing recovery for issues with the T-Mobile US API which are impacting Account Security Services and causing Verify SNA down for T-Mobile apart from VERIFY tag. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 13, 2025 - 17:13 PST
        Monitoring - We have started seeing recovery for issues with the T-Mobile US API which are impacting Account Security Services and causing Verify SNA down for T-Mobile apart from VERIFY tag. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 13, 2025 - 15:13 PST
        Update - We are still experiencing issues with the T-Mobile US API which are impacting Account Security Services and causing Verify SNA down for T-Mobile apart from VERIFY tag. Our engineering team is actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 13, 2025 - 12:59 PST
        Investigating - We are experiencing an issue with the T-Mobile US API, impacting Account Security Services, causing Verify SNA down for T-Mobile apart from VERIFY tag. Our engineering team is actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 13, 2025 - 11:59 PST
        Planned Maintenance for Flex Insights Historical Reporting
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 18, 2025 - 01:00 PST
        Scheduled - The Flex Insights Historical Reporting dashboards visualisation partner in the US is conducting planned maintenance on Saturday, Jan 18th, 2025, at 1:00 AM Pacific Standard Time. The maintenance window is planned to take up to 13 hours. Maintenance is planned as no-downtime, but there can be intermittent failures on loading Insights Historical Dashboards and ETLs uploads while the maintenance is in progress.
        Jan 18, 2025 01:00-14:00 PST
        United States Account Security Carrier Partner Maintenance - AT&T
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 17, 2025 - 22:00 PST
        Scheduled - Our carrier partner AT&T United States is conducting planned maintenance from 17 January 2025 at 22:00 PST until 20 January 2025 at 04:00 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



        Impacted Product: Verify Silent Network Auth



        Note, the maintenance will be carried out on each of the following dates and times:



        17 January 2025 at 22:00 PST until 18 January 2025 at 04:00 PST

        18 January 2025 at 22:00 PST until 19 January 2025 at 04:00 PST

        19 January 2025 at 22:00 PST until 20 January 2025 at 04:00 PST



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jan 17, 2025 22:00 - Jan 18, 2025 16:00 PST
        Customers Unable to Access New Account Creation and MFA Reset Pages in Console
        Update - We have identified the root cause of the issue preventing some customers from accessing pages within the Twilio Console to self-serve creation of additional accounts and reset their MFA enrollment. We are working with our vendor partner to resolve the issue. We recommend that any customer using Chrome as the browser to log-in retry using Edge as the browser. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Jan 17, 2025 - 20:06 PST
        Update - We have identified the root cause of the issue preventing some customers from accessing pages within the Twilio Console to self-serve creation of additional accounts and reset their MFA enrollment. We are working with our vendor partner to resolve the issue. We recommend that any customer using Chrome as the browser to log-in retry using Edge as the browser. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Jan 17, 2025 - 04:06 PST
        Update - We have identified the root cause of the issue preventing some customers from accessing pages within the Twilio Console to self-serve creation of additional accounts and reset their MFA enrollment. We are working with our vendor partner to resolve the issue. We recommend that any customer using Chrome as the browser to log-in retry using Edge as the browser. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Jan 16, 2025 - 20:12 PST
        Update - We have identified the root cause of the issue preventing some customers from accessing pages within the Twilio Console to self-serve creation of additional accounts and reset their MFA enrollment. We are working with our vendor partner to resolve the issue. We recommend that any customer using Chrome as the browser to log-in retry using Edge as the browser. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jan 16, 2025 - 12:24 PST
        Identified - We have identified the root cause of the issue preventing some customers from accessing pages within the Twilio Console to self-serve creation of additional accounts and reset their MFA enrollment. We are working with our vendor partner to resolve the issue. We recommend that any customer using Chrome as the browser to log-in retry using Edge as the browser. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 16, 2025 - 10:30 PST
        Update - We are still investigating an issue preventing some customers from accessing pages within the Twilio Console to self-serve creation of additional accounts and reset their MFA enrollment. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 16, 2025 - 09:48 PST
        Update - We are investigating an issue preventing some customers from accessing pages within the Twilio Console to self-serve creation of additional accounts and reset their MFA enrollment. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 16, 2025 - 08:49 PST
        Investigating - Our monitoring systems have detected a potential issue with additional account creation. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jan 16, 2025 - 08:24 PST
        Australia SMS Carrier Partner Maintenance
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 14, 2025 - 12:00 PST
        Scheduled - Our SMS carrier partner in Australia is conducting a series of planned maintenances from 14 January 2025 at 12:00 PST until 26 January 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Australia handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        14 January 2025 at 12:00 PST until 21 January 2025 at 00:00 PST

        15 January 2025 at 12:00 PST until 22 January 2025 at 02:00 PST

        15 January 2025 at 17:00 PST until 20 January 2025 at 07:00 PST

        16 January 2025 at 14:00 PST until 23 January 2025 at 11:00 PST

        19 January 2025 at 12:00 PST until 26 January 2025 at 03:00 PST
        Jan 14, 2025 12:00 - Jan 26, 2025 03:00 PST
        Australia SMS Carrier Partner Maintenance
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 13, 2025 - 18:00 PST
        Update - Our SMS carrier partner in Australia is conducting an emergency maintenance from 13 January 2025 at 18:00 PST until 19 January 2025 at 23:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Australia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jan 13, 2025 18:00 - Jan 19, 2025 23:00 PST
        Scheduled - Our SMS carrier partner in Australia is conducting an emergency maintenance from 13 January 2025 at 18:00 PST until 15 January 2025 at 06:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Australia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jan 13, 2025 18:00 - Jan 19, 2025 23:00 PST
        Uptime over the past 90 days. View historical uptime.
        PROGRAMMABLE MESSAGING Operational
        90 days ago
        100.0 % uptime
        Today
        MMS Operational
        SMS Operational
        SMPP Operational
        Messaging Channels Operational
        Notify Operational
        Conversations Operational
        Messaging Insights Operational
        Messaging Services Operational
        Content API Operational
        Toll-free verification ? Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE Operational
        PSTN Operational
        SIP Interface Operational
        Client Web Operational
        Client Mobile ? Operational
        Conference ? Operational
        Recording ? Operational
        Queue ? Operational
        Text-to-Speech ? Operational
        Recording Transcriptions Operational
        TwiML Operational
        Voice Insights Operational
        Speech Recognition Operational
        Intelligence Operational
        Pay Operational
        Media Streams Operational
        Dialogflow Operational
        ACCOUNT SECURITY Degraded Performance
        Authy 2FA Degraded Performance
        Verify Degraded Performance
        Authy App Degraded Performance
        Lookup ? Operational
        ELASTIC SIP TRUNKING Operational
        Origination ? Operational
        Termination Operational
        FLEX Under Maintenance
        Flex Application Platform Operational
        TaskRouter ? Operational
        Flex Insights Under Maintenance
        Flex Agent Desktop Operational
        Flex Queue Stats Operational
        Flex Teams View Operational
        Flex Admin Console Operational
        Flex Routing Operational
        Flex Conversations Operational
        Flex Programmable Chat Operational
        Flex Programmable Voice Operational
        Proxy Operational
        Flex Plugins Operational
        Flex Billing Operational
        INTERCONNECT Operational
        PHONE NUMBERS ? Operational
        PROGRAMMABLE CHAT Operational
        PROGRAMMABLE VIDEO Operational
        Group Rooms Operational
        Peer-to-Peer Rooms Operational
        Recordings Operational
        Compositions Operational
        Network Traversal Service ? Operational
        Go Rooms Operational
        Video Insights Operational
        PROXY Operational
        SERVERLESS Operational
        Studio Operational
        Functions Operational
        Assets Operational
        TwiML Bins Operational
        Sync Operational
        DEVELOPER TOOLS Degraded Performance
        Console Degraded Performance
        Event Streams Operational
        Debugger & Alarms Operational
        Documentation Operational
        REST API Operational
        Bulk Export Operational
        TWILIO PLATFORM Operational
        Billing Operational
        Customer Support Center ? Operational
        Other Operational
        Account Insights Operational
        Trust Hub Operational
        Organization Operational
        CARRIER NETWORK Degraded Performance
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Short Code, North America Operational
        MMS Short Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        Voice, North America Operational
        Voice, Latin America Operational
        SMS, Latin America Operational
        Voice, APAC Operational
        SMS, APAC Operational
        MMS, APAC Operational
        Voice, Europe Operational
        SMS, Europe Operational
        Voice, Middle East & Africa Operational
        SMS, Middle East & Africa Degraded Performance
        Verify Silent Network Auth Under Maintenance
        Lookup Identity Match Operational
        Lookup Line Type Intelligence [Legacy API] Operational
        Lookup Line Type Intelligence [Twilio API] Operational
        Lookup SIM Swap Operational
        Legacy Identity MatchAndAttributes Operational
        FRONTLINE Operational
        INTERNET OF THINGS Operational
        Programmable Wireless Operational
        Super SIM Operational
        Wireless Insights Operational
        Sender ID Operational
        90 days ago
        100.0 % uptime
        Today
        ZIPWHIP MESSAGING Operational
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        ZIPWHIP TOOLS Operational
        Zipwhip Provisioner Dashboard and API Operational
        Zipwhip Support Ticketing Operational
        Toll-Free Verification Portal Operational
        Operational
        Degraded Performance
        Partial Outage
        Major Outage
        Maintenance
        Major outage
        Partial outage
        No downtime recorded on this day.
        No data exists for this day.
        had a major outage.
        had a partial outage.

        No incidents or maintenance related to this downtime.

        Scheduled Maintenance
        Russia SMS Carrier Maintenance - Beeline Jan 20, 2025 13:00-16:00 PST
        The Beeline network in Russia is conducting a planned maintenance from 20 January 2025 at 13:00 PST until 20 January 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Posted on Jan 17, 2025 - 01:48 PST
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone Jan 20, 2025 16:00-20:00 PST
        Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 20 January 2025 at 16:00 PST until 20 January 2025 at 20:00 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Product: Verify Silent Network Auth
        Posted on Jan 16, 2025 - 05:50 PST
        Multiple Destination SMS Carrier Partner Maintenance Jan 20, 2025 22:00-23:00 PST
        Our SMS carrier partner in Mexico, Peru, Colombia, Honduras, Guatemala, El Salvador, Nicaragua, Ecuador, Costa Rica, the Dominican Republic and Argentina is conducting a planned maintenance from 20 January 2025 at 22:00 PST until 20 January 2025 at 23:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Mexico, Peru, Colombia, Honduras, Guatemala, El Salvador, Nicaragua, Ecuador, Costa Rica, Dominican Republic and Argentina handsets.
        Posted on Jan 17, 2025 - 20:56 PST
        US SMS Carrier Maintenance - Small US Carriers Jan 21, 2025 19:30 - Jan 22, 2025 00:30 PST
        A subset of small networks in the US are conducting a planned maintenance from 21 January 2025 at 19:30 PST until 22 January 2025 at 00:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        Posted on Jan 15, 2025 - 22:41 PST
        US SMS Carrier Maintenance - Small US Carriers Jan 21, 2025 20:00 - Jan 22, 2025 01:00 PST
        A subset of small networks in the US are conducting a planned maintenance from 21 January 2025 at 20:00 PST until 22 January 2025 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        Posted on Jan 15, 2025 - 22:36 PST
        US and Canada SMS and MMS Carrier Partner Maintenance Jan 22, 2025 20:00 - Jan 23, 2025 00:00 PST
        Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 22 January 2025 at 20:00 PST until 23 January 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets via subset of US and Canada long codes, short codes and toll free numbers.
        Posted on Jan 10, 2025 - 16:58 PST
        US SMS Carrier Maintenance - Small US Carriers Jan 22, 2025 21:00 - Jan 23, 2025 03:00 PST
        A subset of small networks in the US are conducting a planned maintenance from 22 January 2025 at 21:00 PST until 23 January 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        Posted on Jan 17, 2025 - 22:47 PST
        Mexico SMS Carrier Partner Maintenance Jan 22, 2025 22:00 - Jan 23, 2025 04:00 PST
        Our SMS carrier partner in Mexico is conducting a planned maintenance from 22 January 2025 at 22:00 PST until 23 January 2025 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Mexico handsets via subset of Mexico short codes.
        Posted on Jan 15, 2025 - 22:05 PST
        United Kingdom Account Security Carrier Partner Maintenance - EE Jan 23, 2025 17:45-23:00 PST
        Our carrier partner EE United Kingdom is conducting a planned maintenance from 23 January 2025 at 17:45 PST until 23 January 2025 at 23:00 PST. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Posted on Jan 14, 2025 - 05:10 PST
        United Arab Emirates Voice Carrier Partner Maintenance Jan 29, 2025 12:00-18:00 PST
        Our Voice carrier partner in the United Arab Emirates is conducting a planned maintenance from 29 January 2025 at 12:00 PST until 29 January 2025 at 18:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio United Arab Emirates phone numbers.
        Posted on Jan 15, 2025 - 23:35 PST
        US and Canada SMS and MMS Carrier Partner Maintenance Jan 29, 2025 20:00 - Jan 30, 2025 00:00 PST
        Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 29 January 2025 at 20:00 PST until 30 January 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets via subset of US and Canada long codes, short codes and toll free numbers.
        Posted on Jan 10, 2025 - 16:58 PST
        United States SMS Carrier Partner Maintenance Jan 29, 2025 22:00-22:15 PST
        Our SMS carrier partner in the United States is conducting a planned maintenance from 29 January 2025 at 22:00 PST until 29 January 2025 at 22:15 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
        Posted on Jan 17, 2025 - 22:50 PST
        United Arab Emirates Voice Carrier Partner Maintenance Jan 30, 2025 12:00-18:00 PST
        Our Voice carrier partner in the United Arab Emirates is conducting a planned maintenance from 30 January 2025 at 12:00 PST until 30 January 2025 at 18:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio United Arab Emirates phone numbers.
        Posted on Jan 15, 2025 - 23:37 PST
        System Metrics Month Week Day
        API Response Time - North America
        Fetching
        API Response Time - Europe
        Fetching
        Past Incidents
        Jan 18, 2025
        SMS Delivery Delays and Failures to Ncell Network in Nepal
        Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Ncell Network in Nepal. This incident has been resolved.
        Jan 18, 11:19 PST
        Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Ncell Network in Nepal. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 18, 09:23 PST
        Update - We continue to experience SMS delivery delays and failures when sending messages to Ncell network in Nepal. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 18, 05:26 PST
        Update - We continue to experience SMS delivery delays and failures when sending messages to Ncell network in Nepal. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 18, 03:28 PST
        Investigating - We are experiencing SMS delivery delays and failures when sending messages to Ncell network in Nepal. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 18, 02:22 PST
        Jan 17, 2025
        SMS Delivery Delays And Failures to Multiple Networks in South Africa
        Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to multiple networks in South Africa. This incident has been resolved.
        Jan 17, 21:09 PST
        Monitoring - We are observing recovery in SMS delivery delays and failures affecting multiple networks in South Africa. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 17, 19:19 PST
        Update - We continue experiencing SMS delivery delays and failures affecting multiple networks in South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 17, 17:19 PST
        Investigating - We are experiencing SMS delivery delays and failures affecting multiple networks in South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 17, 16:21 PST
        SMS Delivery Failures to Airtel Network in Nigeria
        Resolved - We are no longer experiencing SMS delivery failures when sending messages to Airtel Network in Nigeria. This incident has been resolved.
        Jan 17, 17:03 PST
        Monitoring - We are observing successful SMS delivery to Airtel Network in Nigeria. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 17, 15:14 PST
        Update - We continue experiencing SMS delivery failures to Airtel Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jan 17, 14:59 PST
        Update - We are still experiencing SMS delivery failures to Airtel Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 17, 12:42 PST
        Update - We are experiencing SMS delivery failures to Airtel Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 17, 11:39 PST
        Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Failures to Airtel Network in Nigeria. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jan 17, 11:31 PST
        Customers Unexpectedly Redirected to Twilio Login Page
        Resolved - Our Engineering team has determined that this issue does not have a major impact for customers and will be continuing to investigate and remediate the full root cause. If customers experience errors, we recommend that they try to clear cookies and retry to log in.
        Jan 17, 15:43 PST
        Update - We are still investigating a service interruption where customers may experience being unexpectedly redirected to the Twilio Console login page. This experience may impact new user signups as well as existing customers with established sessions within the Twilio Console. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Jan 16, 22:13 PST
        Update - We are still investigating a service interruption where customers may experience being unexpectedly redirected to the Twilio Console login page. This experience may impact new user signups as well as existing customers with established sessions within the Twilio Console. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Jan 16, 14:46 PST
        Update - We are still investigating a service interruption where customers may experience being unexpectedly redirected to the Twilio Console login page. This experience may impact new user signups as well as existing customers with established sessions within the Twilio Console. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jan 16, 11:48 PST
        Update - We are still investigating a service interruption where customers may experience being unexpectedly redirected to the Twilio Console login page. This experience may impact new user signups as well as existing customers with established sessions within the Twilio Console. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 16, 09:40 PST
        Update - We are investigating a service interruption where customers may experience being unexpectedly redirected to the Twilio Console login page. This experience may impact new user signups as well as existing customers with established sessions within the Twilio Console. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 16, 08:45 PST
        Investigating - Our monitoring systems have detected potential Failures in Twilio sessions creation. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jan 16, 08:12 PST
        Romania Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 17, 14:30 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 17, 14:00 PST
        Scheduled - Our Voice carrier partner in Romania is conducting an emergency maintenance from 17 January 2025 at 14:00 PST until 17 January 2025 at 14:30 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Romania phone numbers.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jan 16, 18:50 PST
        Call Failures From Subscribers to Jamaica Twilio Phone Numbers
        Resolved - The issue affecting calls to Twilio Jamaica phone numbers has been resolved, and the service is functioning normally at this time.
        Jan 17, 13:27 PST
        Monitoring - We have started seeing recovery for calls to Twilio Twilio Jamaica phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Jan 17, 12:48 PST
        Update - We are still observing call failures to Twilio Jamaica phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jan 17, 09:48 PST
        Update - We are still observing call failures to Twilio Jamaica phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 17, 07:57 PST
        Update - We are observing call failures to Twilio Jamaica phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 17, 07:01 PST
        Investigating - Our monitoring systems have detected a potential issue with call failures from subscribers to Twilio phone numbers in Jamaica. Our engineering team has been alerted and is actively investigating the matter. We will provide updates as soon as more information becomes available.
        Jan 17, 06:54 PST
        On Call Engineers are Investigating an issue
        Resolved - We have fully investigated the issue with Campaign Suspension without Customer Outreach issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
        Jan 17, 10:55 PST
        Investigating - Our monitoring systems have detected a potential issue with customers Campaigns. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jan 17, 10:48 PST
        SMS Delivery Delays to Viettel Network in Burundi
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Viettel Network in Burundi. This incident has been resolved.
        Jan 17, 09:50 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Viettel Network in Burundi. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 17, 07:58 PST
        Update - We are experiencing SMS delivery delays when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 17, 07:04 PST
        Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Viettel Network in Burundi. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jan 17, 06:52 PST
        SMS Delivery Delays to Orange Network in Congo
        Resolved - Twilio SMS was degraded for 290 minutes between 02:50 PST and 07:40 Pacific Time on 01/17/2025. During this period of time, customers may have experienced SMS delivery delays to the Orange network in Congo. The issue has now been resolved.
        Jan 17, 08:26 PST
        Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue causing SMS delivery delays to the Orange network in Congo. We will provide an update with customer impact details within the next two hours.
        Jan 17, 08:19 PST
        Function invocations failing with 5xx
        Resolved - Twilio Serverless is now operating normally. This incident has been resolved.
        Jan 17, 04:48 PST
        Update - Twilio Serverless is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Jan 17, 03:55 PST
        Monitoring - Twilio Serverless is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Jan 17, 02:02 PST
        Update - We are currently investigating brief spike in HTTP 500 errors for Twilio Serverless when invoking Twilio Function. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
        Jan 17, 01:14 PST
        Update - We've become aware of a potential issue with Twilio Serverless. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jan 17, 00:42 PST
        Investigating - We've become aware of a potential issue with Twilio Serverless. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jan 17, 00:23 PST
        Accsec Canada API Error
        Resolved - Twilio REST API services: Gateway API-Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes are now operating normally. This incident has been resolved.
        Jan 17, 04:10 PST
        Monitoring - Twilio REST API services: Gateway API-Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Jan 17, 02:32 PST
        Update - We continue investigating errors for Twilio Rest API, impacting following Twilio services: Gateway API-Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes. Our engineering team is actively working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 17, 01:50 PST
        Investigating - We are currently investigating errors for Twilio Rest API, impacting following Twilio services: Gateway API-Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes. Our engineering team is actively working on the issue, and we will provide another update as soon as more information becomes available.
        Jan 17, 01:03 PST
        United States Account Security Carrier Partner Maintenance - AT&T
        Completed - The scheduled maintenance has been completed.
        Jan 17, 04:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 16, 22:00 PST
        Scheduled - Our carrier partner AT&T United States is conducting an emergency maintenance from 16 January 2025 at 22:00 PST until 17 January 2025 at 04:00 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



        Impacted Products: Verify Silent Network Auth



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jan 16, 17:33 PST
        MMS Delivery Delays to C-Spire Network in United States of America
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to C-Spire Network in United States of America. This incident has been resolved.
        Jan 17, 03:13 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to C-Spire Network in United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 17, 01:22 PST
        Update - We are experiencing SMS delivery delays when sending messages to C-Spire Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 16, 21:27 PST
        Update - We are experiencing SMS delivery delays when sending messages to C-Spire Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 16, 19:42 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to C-Spire Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 16, 18:51 PST
        United States SMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Jan 17, 02:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 16, 22:01 PST
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 16 January 2025 at 22:00 PST until 17 January 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to T-Mobile United States handsets.
        Jan 15, 14:06 PST
        SMS Delivery Delays to Claro in Brazil
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro in Brazil. This incident has been resolved.
        Jan 17, 00:18 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 16, 22:37 PST
        Update - We are investigating intermittent SMS Delivery Delays to Claro in Brazil. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jan 16, 20:31 PST
        Update - We are investigating intermittent SMS Delivery Delays to Claro in Brazil. We expect to provide another update in 2 hour or as soon as more information becomes available.
        Jan 16, 18:47 PST
        Update - We are investigating intermittent SMS Delivery Delays to Claro in Brazil. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 16, 17:58 PST
        Investigating - Our monitoring systems have detected a potential issue SMS Delivery Delays to Claro in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jan 16, 17:53 PST
        SMS Delivery Report Delays to TIM Network in Brazil
        Resolved - We are no longer experiencing SMS delivery report delays when sending messages to TIM Network in Brazil. This incident has been resolved.
        Jan 17, 00:10 PST
        Monitoring - We are observing recovery in delivery report delays when sending to to TIM Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 16, 22:39 PST
        Update - We are still experiencing delays in receiving message delivery reports when sending to TIM Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Jan 16, 21:10 PST
        Update - We are still experiencing delays in receiving message delivery reports when sending to TIM Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Jan 16, 14:35 PST
        Update - We are still experiencing delays in receiving message delivery reports when sending to TIM Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jan 16, 11:37 PST
        Update - We are still experiencing delays in receiving message delivery reports when sending to TIM Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 16, 09:46 PST
        Investigating - We are experiencing delays in receiving message delivery reports when sending to TIM Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 16, 08:41 PST
        Jan 16, 2025
        Qatar SMS Carrier Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Jan 16, 19:30 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 16, 14:00 PST
        Scheduled - The Vodafone network in Qatar is conducting a planned maintenance from 16 January 2025 at 14:00 PST until 16 January 2025 at 19:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.
        Jan 2, 07:15 PST
        SMS Delivery Delays and Failures to Telefonica in Uruguay
        Resolved - We are no longer experiencing for intermittent SMS Delivery Delays and Failures to Telefonica in Uruguay. This incident has been resolved.
        Jan 16, 18:34 PST
        Update - We have started seeing recovery for intermittent SMS Delivery Delays and Failures to Telefonica in Uruguay. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 16, 16:35 PST
        Monitoring - We have started seeing recovery for intermittent SMS Delivery Delays and Failures to Telefonica in Uruguay. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Jan 16, 15:59 PST
        Identified - The issue causing intermittent SMS Delivery Delays and Failures to Telefonica in Uruguay 748-07 were identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 16, 15:22 PST
        Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays and Failures to Telefonica in Uruguay 748-07. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jan 16, 15:08 PST
        Inbound SMS Delivery Failures in UK Twilio Numbers
        Resolved - We are no longer experiencing intermittent SMS Delivery Failures in UK Twilio Numbers. This incident has been resolved.
        Jan 16, 18:27 PST
        Update - We have started seeing recovery for intermittent SMS Delivery Failures in UK Twilio Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 16, 16:33 PST
        Monitoring - We have started seeing recovery for intermittent SMS Delivery Failures in UK Twilio Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Jan 16, 16:13 PST
        Identified - The issue causing intermittent Inbound SMS Delivery Failures in UK Twilio Numbers. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 16, 15:13 PST
        Investigating - Our monitoring systems have detected a potential issue with Inbound SMS Delivery Failures in UK Twilio Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jan 16, 14:58 PST
        United Arab Emirates Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 16, 18:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 16, 12:01 PST
        Scheduled - Our Voice carrier partner in the United Arab Emirates is conducting a planned maintenance from 16 January 2025 at 12:00 PST until 16 January 2025 at 18:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio United Arab Emirates phone numbers.
        Jan 10, 00:15 PST
        Canadian and US numbers are not automatically being changed from testing to available after successful testing
        Resolved - The issue affecting intermittent Canadian and US numbers not automatically being changed from testing to available after successful testing has been resolved, and the service is functioning normally at this time.
        Jan 16, 17:39 PST
        Investigating - Our monitoring systems have detected a potential issue with Canadian and US numbers are not automatically being changed from testing to available after successful testing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jan 16, 17:10 PST
        Unable to Receive OAuth Token From Stripe
        Resolved - The issue affecting intermittent 'Connect with Stripe' button on the Stripe Pay Connectors has been resolved, and the service is functioning normally at this time.
        Jan 16, 17:25 PST
        Monitoring - We have started seeing recovery for intermittent Connect with Stripe' button on the Stripe Pay Connectors. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Jan 16, 16:39 PST
        Update - We continue to experience issues with the 'Connect with Stripe' button on the Stripe Pay Connectors. New connections to Stripe are temporarily unavailable, we expect to provide another update in 24 hours or as soon as more information becomes available.
        Jan 16, 14:48 PST
        Update - We continue to experience issues with the 'Connect with Stripe' button on the Stripe Pay Connectors. New connections to Stripe are temporarily unavailable, we expect to provide another update in 24 hours or as soon as more information becomes available.
        Jan 14, 15:50 PST
        Update - We continue to experience issues with the 'Connect with Stripe' button on the Stripe Pay Connectors. New connections to Stripe are temporarily unavailable, we expect to provide another update in 24 hours or as soon as more information becomes available.
        Jan 13, 15:57 PST
        Update - We continue to experience issues with the 'Connect with Stripe' button on the Stripe Pay Connectors. New connections to Stripe are temporarily unavailable, we expect to provide another update in 24 hours or as soon as more information becomes available.
        Jan 12, 15:55 PST
        Update - We continue to experience issues with the 'Connect with Stripe' button on the Stripe Pay Connectors. New connections to Stripe are temporarily unavailable, we expect to provide another update in 24 hours or as soon as more information becomes available.
        Jan 11, 15:56 PST
        Update - We continue to experience issues with the 'Connect with Stripe' button on the Stripe Pay Connectors. New connections to Stripe are temporarily unavailable, we expect to provide another update in 16 hours or as soon as more information becomes available.
        Jan 10, 23:55 PST
        Update - We continue to experience issues with the 'Connect with Stripe' button on the Stripe Pay Connectors. New connections to Stripe are temporarily unavailable, we expect to provide another update in 8 hours or as soon as more information becomes available.
        Jan 10, 16:05 PST
        Update - We continue to experience issues with the 'Connect with Stripe' button on the Stripe Pay Connectors. New connections to Stripe are temporarily unavailable, we expect to provide another update in 4 hours or as soon as more information becomes available.
        Jan 10, 12:18 PST
        Update - We continue to experience issues with the 'Connect with Stripe' button on the Stripe Pay Connectors. New connections to Stripe are temporarily unavailable, we expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 10, 10:18 PST
        Update - The 'Connect with Stripe' button on the Stripe Pay Connectors page is currently not functional. Twilio customers who have already connected their Twilio Stripe connector to their Stripe account are unaffected, and their ability to perform Stripe transactions remains fully operational. New connections to Stripe are temporarily unavailable, we expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 10, 09:18 PST
        Investigating - Our monitoring systems have detected a potential issue Twilio stripe connector. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jan 10, 09:01 PST
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Jan 16, 16:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 16, 12:00 PST
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 16 January 2025 at 12:00 PST until 16 January 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Jan 14, 18:30 PST
        United Kingdom SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 16, 15:30 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 16, 13:00 PST
        Scheduled - Our SMS carrier partner in the United Kingdom is conducting a planned maintenance from 16 January 2025 at 13:00 PST until 16 January 2025 at 15:30 PST. During the maintenance window, there could be intermittent delays delivering SMS from United Kingdom handsets.
        Jan 14, 05:01 PST
        Content Template Builder Functionality Disruption
        Resolved - Template creation was degraded for 5 hours and 17 minutes between 09:01AM and 02:18PM Pacific Time on January 16th/2025. During this period of time, customers experienced 400 errors while trying to create templates through Console Builder UI. The issue has now been resolved.
        Jan 16, 15:28 PST
        Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Content Editor Template Creation Functionality Broken. We will follow up and provide customer impact details within 2 hours.
        Jan 16, 14:27 PST
        SMS Delivery Delays to Claro Network in Nicaragua
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Nicaragua. This incident has been resolved.
        Jan 16, 10:23 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro Network in Nicaragua. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 16, 08:33 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Claro Network in Nicaragua. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 16, 06:35 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Claro Network in Nicaragua. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 16, 05:33 PST
        SMS Delivery Delays to MTN Network in Nigeria
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Nigeria. This incident has been resolved.
        Jan 16, 07:03 PST
        Update - We continue observing recovery in SMS delivery delays when sending messages to MTN Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.
        Jan 15, 07:13 PST
        Update - We are observing recovery in SMS delivery delays when sending messages to MTN Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 15, 04:59 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 15, 03:22 PST
        Investigating - We are continuing to experience SMS delivery delays when sending messages MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 15, 01:18 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 14, 21:23 PST
        Update - We are continuing to experience SMS delivery delays when sending messages MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 14, 19:31 PST
        Investigating - We are continuing to experience SMS delivery delays when sending messages MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 14, 18:31 PST
        Update - We continue to observe recovery in SMS delivery delays when sending messages to MTN Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 14, 16:30 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 14, 14:33 PST
        Update - We are experiencing SMS delivery delays when sending messages to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 14, 13:33 PST
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to MTN network in Nigeria. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jan 14, 13:26 PST
        US SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Jan 16, 04:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 15, 20:01 PST
        Scheduled - The T-Mobile network in the US is conducting a planned maintenance from 15 January 2025 at 20:00 PST until 16 January 2025 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile US handsets.
        Jan 13, 17:52 PST
        SMS Delivery Delays to Hot Mobile Network in Israel
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Hot Mobile Network in Israel. This incident has been resolved.
        Jan 16, 03:35 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Hot Mobile Network in Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 16, 01:47 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Hot Mobile Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 16, 01:06 PST
        Canada Account Security Service Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 16, 03:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 15, 23:00 PST
        Scheduled - Our service partner is conducting a planned maintenance from 15 January 2025 at 23:00 PST until 16 January 2025 at 03:00 PST. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
        Jan 9, 08:13 PST
        SMS Delivery Report Delays to TIM Network in Brazil
        Resolved - We are no longer experiencing SMS delivery report delays when sending messages to TIM network in Brazil. This incident has been resolved.
        Jan 16, 00:59 PST
        Monitoring - We are observing recovery in SMS delivery report delays when sending messages to TIM network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 15, 23:16 PST
        Update - We are continuing to experience delays in receiving message delivery reports when sending to TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Jan 15, 16:04 PST
        Update - We continue to experience delays in receiving message delivery reports when sending to TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Jan 15, 00:04 PST
        Update - We continue to experience delays in receiving message delivery reports when sending to TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Jan 14, 20:05 PST
        Update - We continue to experience delays in receiving message delivery reports when sending to TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jan 14, 16:00 PST
        Update - We are still experiencing delays in receiving message delivery reports when sending to TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 14, 14:05 PST
        Update - We are experiencing delays in receiving message delivery reports when sending to TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 Hour or as soon as more information becomes available.
        Jan 14, 13:07 PST
        Investigating - We've become aware of a potential issue with Delays for SMS Delivery Reports to TIM Network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jan 14, 12:59 PST
        SMS Delivery Delays to Digicell Network in Belize
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to DigiCell Network in Belize. This incident has been resolved.
        Jan 16, 00:30 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to DigiCell Network in Belize. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 15, 22:43 PST
        Update - We are still experiencing SMS delivery delays when sending messages to DigiCell Network in Belize. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jan 15, 19:53 PST
        Investigating - We are still experiencing SMS delivery delays when sending messages to DigiCell Network in Belize. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 15, 15:53 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to DigiCell in Belize. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2hours or as soon as more information becomes available.
        Jan 15, 13:53 PST
        Update - We are still experiencing SMS delivery delays when sending messages to DigiCell Network in Belize. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 15, 11:53 PST
        Update - We are experiencing SMS delivery delays when sending messages to DigiCell Network in Belize. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 15, 10:59 PST
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to DigiCell in Belize. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jan 15, 10:51 PST
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Jan 16, 00:30 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 15, 19:30 PST
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 15 January 2025 at 19:30 PST until 16 January 2025 at 00:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via subset of short codes.
        Jan 10, 15:15 PST
        US and Canada SMS and MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 16, 00:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 15, 20:00 PST
        Scheduled - Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 15 January 2025 at 20:00 PST until 16 January 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets via subset of US and Canada long codes, short codes and toll free numbers.
        Jan 10, 16:57 PST
        Jan 15, 2025
        Scheduled maintenance for Flex Legacy Messaging
        Completed - The scheduled maintenance has been completed.
        Jan 15, 22:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 15, 21:00 PST
        Scheduled - Maintenance Activity: We would be performing a Database version upgrade, in the US1 region.
        We anticipate about 1 minute of downtime during the cutover to the newer version of the database.

        Monitoring: Our team will closely watch the system performance during and after this maintenance window as well to ensure everything runs smoothly.

        Contingency plan: In the unlikely event of encountering any issues, we are prepared to immediately revert the changes. Should a rollback be deemed necessary, then there could be a short downtime of approximately 2 minutes.
        Jan 10, 06:06 PST
        Call Failures to a Subset of Jamaica Twilio Numbers
        Resolved - The issue affecting call failures to a Subset of Jamaica Twilio Numbers has been resolved, and the service is functioning normally at this time. This incident has been resolved.
        Jan 15, 21:42 PST
        Monitoring - We have started seeing recovery for calls to a Subset of Jamaica Twilio Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 15, 19:42 PST
        Update - We are continuing to observe call failures to a Subset of Jamaica Twilio Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jan 15, 15:42 PST
        Update - We continue to observe call failures to a Subset of Jamaica Twilio Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 15, 13:42 PST
        Investigating - We are observing call failures to a Subset of Jamaica Twilio Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 15, 12:42 PST
        Russia SMS Carrier Maintenance - MOTIV
        Completed - The scheduled maintenance has been completed.
        Jan 15, 20:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 15, 17:20 PST
        Scheduled - The MOTIV network in Russia is conducting a planned maintenance from 15 January 2025 at 17:20 PST until 15 January 2025 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MOTIV Russia handsets.
        Jan 14, 04:40 PST
        United Arab Emirates Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 15, 18:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 15, 12:01 PST
        Scheduled - Our Voice carrier partner in the United Arab Emirates is conducting a planned maintenance from 15 January 2025 at 12:00 PST until 15 January 2025 at 18:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio United Arab Emirates phone numbers.
        Jan 10, 00:14 PST
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Jan 15, 16:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 15, 12:00 PST
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 15 January 2025 at 12:00 PST until 15 January 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Jan 9, 08:11 PST
        SMS Delivery Delays to Ooredoo Network in Algeria
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Ooredoo Network in Algeria. This incident has been resolved.
        Jan 15, 14:42 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Ooredoo Network in Algeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 15, 12:44 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Ooredoo Network in Algeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 15, 11:07 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Ooredoo Network in Algeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 15, 09:18 PST
        Update - We are experiencing SMS delivery delays when sending messages to Ooredoo Network in Algeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 15, 08:37 PST
        Investigating - Our monitoring systems have detected a potential issue with SMS in Algeria. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jan 15, 08:30 PST
        Japan SMS Carrier Maintenance - NTT Docomo
        Completed - The scheduled maintenance has been completed.
        Jan 15, 13:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 15, 08:00 PST
        Scheduled - The NTT Docomo network in Japan is conducting a planned maintenance from 15 January 2025 at 08:00 PST until 15 January 2025 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from NTT Docomo Japan handsets.
        Dec 18, 22:52 PST
        Call Failures to a Subset of Twilio Numbers From Denmark
        Resolved - The issue affecting inbound calls to Twilio Denmark phone numbers has been resolved, and the service is functioning normally at this time.
        Jan 15, 11:56 PST
        Monitoring - We have started seeing recovery for inbound calls to Twilio numbers from Denmark. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 15, 09:58 PST
        Update - We are still observing a subset of call failures to Twilio numbers from Denmark. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 15, 07:58 PST
        Update - We are observing a subset of call failures to Twilio numbers from Denmark. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 15, 07:08 PST
        Investigating - Our monitoring systems have detected a potential issue on Denmark Twilio phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jan 15, 06:48 PST
        SMS Delivery Delays to ATT Mexico Network in Mexico
        Resolved - We are no longer experiencing delays when sending messages to ATT Mexico Network in Mexico. This incident has been resolved.
        Jan 15, 11:48 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to AT&T Mexico Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 15, 09:55 PST
        Update - We continue experiencing SMS delivery delays when sending messages to ATT Mexico Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jan 15, 05:43 PST
        Update - We continue experiencing SMS delivery delays when sending messages to ATT Mexico Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 15, 02:01 PST
        Update - We continue experiencing SMS delivery delays when sending messages to ATT Mexico Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 15, 00:09 PST
        Update - We are experiencing SMS delivery delays when sending messages to ATT Mexico Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 14, 23:15 PST
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to ATT Mexico in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jan 14, 23:09 PST
        Automated Alert: No Customer Impact
        Resolved - We have fully investigated the issue with Numbers Integration issue triggered by our automated alert, and it was determined that there is no customer impact. All systems are operational.
        Jan 15, 10:34 PST
        Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Numbers Integration. We will follow up and provide customer impact details within 2 hours.
        Jan 15, 09:12 PST
        SMS Delivery Delays to Multiple Brazil Networks Via Subset of Short Codes
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Brazil Networks. This incident has been resolved.
        Jan 15, 08:42 PST
        Update - We are still observing recovery in SMS delivery delays when sending messages to Multiple Brazil Networks via Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 15, 08:01 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Brazil Networks via Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 15, 05:59 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Multiple Brazil Networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 15, 05:11 PST
        T-Mobile US API Errors Impacting Silent Network Auth
        Resolved - The issue causing intermittent errors with T-Mobile API in Twilio Verify Silent Network Auth has been resolved and Twilio Verify Silent Network Auth is operating normally at this time.
        Jan 15, 04:07 PST
        Monitoring - T-Mobile API in Twilio Verify Silent Network Auth is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Jan 15, 02:28 PST
        Update - The issue causing intermittent errors with T-Mobile API in Twilio Verify Silent Network Auth has been identified. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 15, 00:32 PST
        Identified - The issue causing intermittent errors with T-Mobile API in Twilio Verify Silent Network Auth has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 14, 23:39 PST
        Investigating - Our monitoring systems have detected a potential issue with Account Security T-Mobile API errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jan 14, 23:01 PST
        United States MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 15, 03:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 14, 23:00 PST
        Scheduled - Our MMS carrier partner in the United States is conducting an emergency maintenance from 14 January 2025 at 23:00 PST until 15 January 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jan 13, 17:53 PST
        United States Account Security Carrier Partner Maintenance - Verizon Wireless
        Completed - The scheduled maintenance has been completed.
        Jan 15, 00:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 14, 20:00 PST
        Scheduled - Our carrier partner Verizon Wireless United States is conducting a planned maintenance from 14 January 2025 at 20:00 PST until 15 January 2025 at 00:00 PST. During the maintenance window, there could be intermittent API request failures for Verizon Wireless United States customers.



        Impacted Product: Verify Silent Network Auth



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jan 13, 19:44 PST
        Jan 14, 2025
        SMS Delivery Delays and Failures to Etisalat Network in Egypt
        Resolved - The issue affecting intermittent SMS delivery delays when sending messages to Etisalat network in Egypt has been resolved, and the service is functioning normally at this time.
        Jan 14, 23:54 PST
        Monitoring - We are observing successful SMS delivery to Etisalat network in Egypt. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 14, 22:42 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Jan 14, 06:43 PST
        Update - We continue to experience SMS delivery delays when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jan 13, 22:41 PST
        Update - We continue to experience SMS delivery delays when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 13, 18:43 PST
        Investigating - We continue experiencing SMS delivery delays when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 13, 16:43 PST
        Monitoring - We are observing successful SMS delivery to Etisalat network in Egypt. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 13, 14:43 PST
        Update - We continue to experience SMS delivery delays when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Jan 13, 01:53 PST
        Update - We continue to experience SMS delivery delays when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jan 12, 18:03 PST
        Update - We continue to experience SMS delivery delays when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jan 12, 18:02 PST
        Update - We continue to experience SMS delivery delays when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 12, 14:01 PST
        Update - We are experiencing SMS delivery delays and failures when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 12, 12:02 PST
        Investigating - We are experiencing SMS delivery delays and failures when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 12, 11:02 PST
        SMS Delivery Delays to Smart Network in Philippines
        Resolved - We are no longer experiencing delivery report delays when sending messages to Smart network in Philippines. This incident has been resolved.
        Jan 14, 21:06 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Smart network in Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 14, 19:07 PST
        Update - We continue to experience SMS delivery delays when sending messages to Smart network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 14, 18:56 PST
        Update - We are experiencing SMS delivery delays when sending messages to Smart network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 14, 17:56 PST
        Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Smart in Philippines. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jan 14, 17:50 PST
        SMS Delivery Delays to MCI Network in Iran
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to MCI network in Iran. This incident has been resolved.
        Jan 14, 16:26 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to MCI network in Iran. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 14, 14:36 PST
        Update - We continue to experience SMS delivery delays when sending messages to MCI network in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 14, 12:16 PST
        Update - We are still experiencing SMS delivery delays when sending messages to MCI network in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 14, 10:18 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to MCI network in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 14, 09:24 PST
        SMS Delivery Delays to Claro and ICE Networks in Costa Rica
        Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Claro and ICE networks in Costa Rica. This incident has been resolved.
        Jan 14, 14:12 PST
        Monitoring - We are observing recovery in the SMS delivery time when sending messages to Claro and ICE networks in Costa Rica. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 14, 12:14 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Claro and ICE networks in Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 14, 10:14 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Claro network in Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 14, 09:13 PST
        Singapore Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 14, 14:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 14, 08:01 PST
        Scheduled - Our Voice carrier partner in Singapore is conducting a planned maintenance from 14 January 2025 at 08:00 PST until 14 January 2025 at 14:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Singapore phone numbers.
        Dec 24, 06:39 PST
        Delayed SMS/MMS Towards T-Mobile Network in the United States
        Resolved - Twilio SMS/MMS was degraded for 20 minutes between 12:21 and 12:40 Pacific Time on 01/14/2025. During this period of time customers may have experienced Delayed SMS/MMS Delivery to T-Mobile Numbers when sent from Long Codes, Short Codes and Toll-Free Senders. The issue has now been resolved.
        Jan 14, 13:14 PST
        Malaysia SMS Carrier Maintenance - Celcom
        Completed - The scheduled maintenance has been completed.
        Jan 14, 13:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 14, 06:30 PST
        Scheduled - The Celcom network in Malaysia is conducting a planned maintenance from 14 January 2025 at 06:30 PST until 14 January 2025 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Celcom Malaysia handsets when sending via long codes.
        Jan 9, 03:17 PST
        United States Account Security Carrier Partner Maintenance - AT&T
        Completed - The scheduled maintenance has been completed.
        Jan 14, 10:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 12, 21:00 PST
        Scheduled - Our carrier partner AT&T United States is conducting planned maintenance from 12 January 2025 at 21:00 PST until 14 January 2025 at 10:00 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



        Impacted Product: Verify Silent Network Auth



        Note, the maintenance will be carried out on each of the following dates and times:



        12 January 2025 at 21:00 PST until 13 January 2025 at 07:00 PST

        13 January 2025 at 08:00 PST until 14 January 2025 at 10:00 PST
        Jan 10, 15:06 PST
        Call Failures to a subset of Twilio Singapore Phone Numbers
        Resolved - Twilio Voice was degraded for 21 minutes between 09:09 and 09:30 Pacific Time on 01/14/2024. During this period of time, customers may have experienced call failures to a subset of Twilio Singapore phone numbers. The issue has now been resolved.
        Jan 14, 09:48 PST
        Conference Insights API Returns 5xx for Conferences in US2 Region
        Resolved - Incident impacting Conference Insights API for conferences created in the US2 region has been resolved and service is operating normally at this time.
        Jan 14, 08:52 PST
        Monitoring - Conference Insights API for conferences created in the US2 region is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Jan 14, 08:21 PST
        Update - Our engineers continue to work on the identified issue which is causing 5xx responses affecting the Conference Insights API for conferences created in the US2 region despite the previous fix being implemented. We expect to provide an update in the next 8 hours or as soon as more information becomes available.
        Jan 14, 04:08 PST
        Update - Our engineers continue to work on the identified issue which is causing 5xx responses affecting the Conference Insights API for conferences created in the US2 region despite the previous fix being implemented. We expect to provide an update in the next 4 hours or as soon as more information becomes available.
        Jan 14, 00:24 PST
        Update - Our engineers continue to work on the identified issue which is causing 5xx responses affecting the Conference Insights API for conferences created in the US2 region despite the previous fix being implemented. We expect to provide an update in the next 2 hours or as soon as more information becomes available.
        Jan 13, 22:35 PST
        Identified - Our engineers have once again identified the issue which is causing 5xx responses affecting the Conference Insights API for conferences created in the US2 region despite the previous fix being implemented. Our engineers continue to work on the issue. We expect to provide an update in the next 1 hour or as soon as more information becomes available.
        Jan 13, 20:22 PST
        Monitoring - A fix for the issue has been deployed and we will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Jan 13, 18:17 PST
        Update - Our engineers have identified the issue which is causing 5xx responses affecting the Conference Insights API for conferences created in the US2 region and are still working to deploy a fix. We expect to provide an update in the next 4 Hours or as soon as more information becomes available.
        Jan 13, 16:58 PST
        Identified - Our engineers have identified the issue which is causing 5xx responses affecting the Conference Insights API for conferences created in the US2 region and are working to deploy a fix. We expect to provide an update in the next 2 Hours or as soon as more information becomes available.
        Jan 13, 15:56 PST
        Update - We are continuing to investigate this issue.
        Jan 13, 14:57 PST
        Update - We are continuing to investigate this issue.
        Jan 13, 14:56 PST
        Investigating - Customers using Conference Insights API are seeing 5xx only for conferences created in the us2 region. We have identified the issue and working on the fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 13, 14:48 PST
        Twilio Interconnect backend service maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 14, 08:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 14, 07:00 PST
        Scheduled - Twilio is conducting a planned maintenance from 14 January 07:00 PST until 14 January 08:00 PST on the Twilio Interconnect backend service. During the maintenance window there could be intermittent impact to call setup, though it is not expected.
        Dec 13, 10:44 PST
        Twilio Interconnect backend service maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 14, 08:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 14, 07:01 PST
        Scheduled - Twilio is conducting a planned maintenance from 14 January 07:00 PST until 14 January 08:00 PST on the Twilio Interconnect backend service. During the maintenance window there could be intermittent impact on calls, though it is not expected.
        Dec 13, 10:45 PST
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Jan 14, 04:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 14, 02:00 PST
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 14 January 2025 at 02:00 PST until 14 January 2025 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        Dec 31, 14:31 PST
        United States Account Security Carrier Partner Maintenance - AT&T
        Completed - The scheduled maintenance has been completed.
        Jan 14, 02:30 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 14, 00:00 PST
        Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 14 January 2025 at 00:00 PST until 14 January 2025 at 02:30 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



        Impacted Product: Verify Silent Network Auth



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jan 13, 18:46 PST
        United Kingdom Account Security Carrier Partner Maintenance - EE
        Completed - The scheduled maintenance has been completed.
        Jan 14, 01:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 13, 08:00 PST
        Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 13 January 2025 at 08:00 PST until 14 January 2025 at 01:00 PST. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Jan 7, 15:11 PST
        United States MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 14, 01:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 13, 21:00 PST
        Scheduled - Our MMS carrier partner in the United States is conducting an emergency maintenance from 13 January 2025 at 21:00 PST until 14 January 2025 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from Verizon United States handsets.
        Jan 10, 07:08 PST
        SMS Delivery Delays to T-Mobile Network in Czech Republic Over a Subset of Pre Registered Sender ID's
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to T-Mobile network in the Czech Republic over a subset of pre-registered sender ID's. This incident has been resolved.
        Jan 14, 00:32 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to T-Mobile network in Czech Republic over a subset of pre registered sender ID's. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 13, 22:38 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to T-Mobile network in Czech Republic over a subset of pre registered sender ID's. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 13, 20:57 PST
        Jan 13, 2025
        Russia SMS Carrier Maintenance - MTS
        Completed - The scheduled maintenance has been completed.
        Jan 13, 22:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 13, 20:30 PST
        Scheduled - The MTS network in Russia is conducting a planned maintenance from 13 January 2025 at 20:30 PST until 13 January 2025 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
        Jan 10, 00:10 PST
        SMS Delivery Delays to TIM Network in Brazil
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to TIM network in Brazil. This incident has been resolved.
        Jan 13, 21:05 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to TIM network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 13, 19:03 PST
        Update - We are still experiencing SMS delivery delays when sending messages to TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jan 13, 15:02 PST
        Update - We are still experiencing SMS delivery delays when sending messages to TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jan 13, 13:29 PST
        Update - We are still experiencing SMS delivery delays when sending messages to TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 13, 09:28 PST
        Update - We continue experiencing SMS delivery delays when sending messages to TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 13, 07:29 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 13, 06:28 PST
        SMS / MMS Delivery Failures to Multiple Networks in the US and Canada for a Subset of Long Code and Toll free Numbers
        Resolved - We are no longer experiencing MMS/SMS delivery failures in the US and Canada. This incident has been resolved.
        Jan 13, 16:53 PST
        Monitoring - We are observing successful MMS/SMS delivery to Networks in the US and Canada for a Subset of Long Code and Toll free Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 13, 15:00 PST
        Update - We are experiencing MMS/SMS delivery failures affecting Multiple Networks in the US and Canada for a Subset of Long Code and Toll free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 13, 13:54 PST
        Investigating - We are experiencing MMS/SMS delivery failures affecting Multiple Networks in the US for a Subset of Long Code and Toll free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 13, 13:53 PST
        Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with SMS Delivery. We will follow up and provide customer impact details within 2 hours.
        Jan 13, 13:47 PST
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Jan 13, 16:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 13, 12:00 PST
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 13 January 2025 at 12:00 PST until 13 January 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Jan 9, 08:10 PST
        SMS Delivery Delays to Surf Telecom Network in Brazil
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Surf Telecom Network in Brazil. This incident has been resolved.
        Jan 13, 14:30 PST
        Monitoring - We are observing recovery in SMS delivery when sending messages to Surf Telecom network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 13, 12:38 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Surf Telecom network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 13, 11:54 PST
        Update - We continue experiencing SMS delivery delays when sending messages to Surf Telecom network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 13, 09:52 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Surf Telecom network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 13, 08:56 PST
        AT&T US API Errors Impacting Account Security Services
        Resolved - The issue affecting AT&T US API with impact on Account Security Services has been resolved; the service is functioning normally at this time.
        Jan 13, 13:29 PST
        Monitoring - We are still experiencing an issue with AT&T US API, impacting Account Security Services, causing Verify SNA down for AT&T apart from VERIFY tag is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Jan 13, 11:27 PST
        Update - We are still experiencing an issue with the AT&T US API, impacting Account Security Services, causing Verify SNA down for AT&T apart from VERIFY tag. Our engineering team is actively working to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Jan 13, 07:36 PST
        Update - We continue experiencing an issue with the AT&T US API, impacting Account Security Services. Our engineering team is actively working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jan 13, 03:44 PST
        Update - We continue experiencing an issue with the AT&T US API, impacting Account Security Services. Our engineering team is actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 13, 01:58 PST
        Investigating - We are experiencing an issue with the AT&T US API, impacting Account Security Services. Our engineering team is actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 13, 01:10 PST
        Inbound Call Failures to a Subset of Twilio Numbers From Multiple Coutries
        Resolved - The issue affecting inbound calls to Twilio phone numbers from multiple countries has been resolved, and the service is functioning normally at this time.
        Jan 13, 11:55 PST
        Monitoring - We have started seeing recovery for inbound calls to Twilio phone numbers from multiple countries. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 13, 10:04 PST
        Update - We continue observing a subset of call failures to Twilio phone numbers from multiple countries. We are currently working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 13, 08:08 PST
        Investigating - We are observing a subset of call failures to Twilio phone numbers from multiple countries. We are currently working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 13, 07:08 PST
        SMS Delivery Delays to 02 Network in United Kingdom
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to O2 network in the United Kingdom. This incident has been resolved.
        Jan 13, 10:13 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to O2 network in the United Kingdom. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 13, 08:14 PST
        Update - We continue experiencing SMS delivery delays when sending messages to 02 network in the United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 13, 06:22 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to 02 Network in United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 13, 05:17 PST
        Recordings Failing to be Created in IE1 Home Region
        Resolved - Creating recordings for calls and conferences in the IE1 home region are now operating normally at this time. This incident has been resolved.
        Jan 13, 02:58 PST
        Monitoring - Recordings for calls and conferences created in the IE1 home region are now functioning normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Jan 13, 02:49 PST
        Investigating - We are experiencing an issue where recordings may not be created for calls/conferences using IE1 home region. Our engineering team is actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 13, 02:35 PST
        Jan 12, 2025
        SMS Delivery Delays And Failures to RighTel Network in Iran
        Resolved - We are no longer experiencing delivery report delays when sending messages to RighTel network in Iran. This incident has been resolved.
        Jan 12, 21:57 PST
        Monitoring - We are observing recovery in delivery report delays when sending messages to RighTel network in Iran. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 12, 20:15 PST
        Update - We continue to experience SMS delivery delays and failures when sending messages to RighTel network in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jan 12, 18:21 PST
        Update - We continue to experience SMS delivery delays and failures when sending messages to RighTel network in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 12, 14:22 PST
        Investigating - We continue to experience SMS delivery delays when sending messages to RighTel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 12, 12:22 PST
        Update - We continue seeing recovery in SMS delivery delays when sending messages to RighTel network in Iran. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 12, 10:23 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to RighTel network in Iran. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 12, 08:23 PST
        Update - We continue experiencing SMS delivery delays and failures when sending messages to RighTel network in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 12, 06:22 PST
        Investigating - We are experiencing SMS delivery delays and failures when sending messages to RighTel network in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 12, 05:21 PST
        SMS Delivery Delays to Telefonica Network in Mexico
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica network in Mexico. This incident has been resolved.
        Jan 12, 17:38 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 12, 16:38 PST
        United States Account Security Carrier Partner Maintenance - T-Mobile US
        Completed - The scheduled maintenance has been completed.
        Jan 12, 07:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 12, 01:00 PST
        Update - Our carrier partner T-Mobile US United States is conducting a planned maintenance from 12 January 2025 at 01:00 PST until 12 January 2025 at 07:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile US United States customers.



        Impacted Product: Lookup SIM Swap
        Jan 7, 04:51 PST
        Update - We will be undergoing scheduled maintenance during this time.
        Jan 7, 04:40 PST
        Scheduled - Our carrier partner T-Mobile US United States is conducting a planned maintenance from 12 January 2025 at 01:00 PST until 12 January 2025 at 07:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile US United States customers.

        Impacted Product: Lookup SIM Swap
        Jan 7, 04:38 PST
        Jan 11, 2025
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Jan 11, 22:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 11, 11:55 PST
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 11 January 2025 at 11:55 PST until 11 January 2025 at 22:00 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
        Jan 10, 06:31 PST
        SMS Delivery Failures to Tele2 in Russian Federation
        Resolved - We are no longer experiencing SMS delivery failures to Tele2 in Russian Federation. This incident has been resolved.
        Jan 11, 17:58 PST
        Update - We are observing successful SMS delivery to Tele2 in Russian Federation. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 11, 15:58 PST
        Monitoring - We are observing successful SMS delivery to Tele2 in Russian Federation. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 11, 13:58 PST
        Update - We are still experiencing SMS delivery failures to Tele2 in Russian Federation. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Jan 10, 13:57 PST
        Update - We are still experiencing SMS delivery failures to Tele2 in Russian Federation. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Jan 9, 22:04 PST
        Update - We are still experiencing SMS delivery failures to Tele2 in Russian Federation. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Jan 9, 16:22 PST
        Update - We are still experiencing SMS delivery failures to Tele2 in Russian Federation. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jan 9, 12:25 PST
        Update - We are still experiencing SMS delivery failures to Tele2 in Russian Federation. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jan 9, 10:25 PST
        Update - We are experiencing SMS delivery failures to Tele2 in Russian Federation. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jan 9, 09:26 PST
        Investigating - Our monitoring systems have detected a potential issue SMS delivery failures to tele2 in Russian Federation. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jan 9, 09:19 PST
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 11, 12:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 11, 07:00 PST
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 11 January 2025 at 07:00 PST until 11 January 2025 at 12:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets.
        Dec 12, 09:31 PST
        SMS Delivery Delays to MTN in Nigeria
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN in Nigeria. This incident has been resolved.
        Jan 11, 08:02 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 11, 06:05 PST
        Update - We continue to experience SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 11, 05:23 PST
        Update - We continue to experience SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 11, 03:22 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 11, 02:25 PST
        SMS Delivery Delay to Kolbi ICE Network in Costa Rica
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Kolbi ICE Network In Costa Rica. This incident has been resolved.
        Jan 11, 00:44 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Kolbi ICE Network In Costa Rica. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 10, 22:51 PST
        Update - We are continuing to experience SMS delivery delays when sending messages to Kolbi ICE Network in Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 10, 21:04 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Kolbi ICE Network In Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 10, 20:06 PST
        Jan 10, 2025
        SMS Delivery Delays to MTN Network in Nigeria
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Nigeria. This incident has been resolved.
        Jan 10, 20:38 PST
        Update - We are observing recovery in SMS delivery delays to MTN Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 10, 18:47 PST
        Monitoring - We are observing recovery in SMS delivery delays to MTN Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 10, 16:54 PST
        Update - We are still experiencing SMS delivery delays to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 10, 15:09 PST
        Update - We are experiencing SMS delivery delays to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 10, 14:08 PST
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to MTN Network in Nigeria. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jan 10, 14:01 PST
        SMS Delivery Delays to Claro Network in Brazil via a Subset of Short Codes
        Resolved - We are no longer experiencing SMS delivery delays to Claro Network in Brazil via a subset of short codes. This incident has been resolved.
        Jan 10, 17:45 PST
        Monitoring - We are observing recovery in SMS delivery delays to Claro Network in Brazil via a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 10, 16:02 PST
        Update - We are still experiencing SMS delivery delays to Claro Network in Brazil via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 10, 14:43 PST
        Update - We are experiencing SMS delivery delays to Claro Network in Brazil via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 10, 13:43 PST
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Claro Network in Brazil via a subset of short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jan 10, 13:28 PST
        SMS Delivery Delays to Shelcomm Network in United States of America
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Shelcomm Network in the United States of America. This incident has been resolved.
        Jan 10, 13:35 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Shelcomm Network in United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 10, 11:46 PST
        Update - We continue experiencing SMS delivery delays when sending messages to Shelcomm Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 10, 11:19 PST
        Update - We continue experiencing SMS delivery delays when sending messages to Shelcomm Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 10, 09:10 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Shelcomm Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 10, 08:13 PST
        On Call Engineers are Investigating an issue with Conference API Reads Impacted in AU1
        Resolved - We have fully investigated the Conference API reads impacted in AU1 issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
        Jan 10, 12:23 PST
        Investigating - Our monitoring systems have detected a potential issue with conference API reads impacted in AU1. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jan 10, 12:08 PST
        SMS Delivery Delays to MTN Network in Ivory Coast
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Ivory Coast. This incident has been resolved.
        Jan 10, 11:28 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN Network in Ivory Coast. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 10, 09:09 PST
        Update - We continue experiencing SMS delivery delays when sending messages to MTN Network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
        Jan 10, 07:16 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to MTN Network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 10, 06:16 PST
        Errors with US API.
        Resolved - The issue with US API errors has been resolved, and the service is functioning normally at this time.
        Jan 10, 07:25 PST
        Monitoring - Our engineers have deployed a fix and we have started seeing recovery for US API errors. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Jan 10, 06:55 PST
        Update - Our engineers have identified the potential issue with US API Errors and are working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Jan 10, 05:35 PST
        Update - Our engineers have identified the potential issue with US API Errors and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jan 10, 01:35 PST
        Investigating - Our engineers have identified the potential issue with US API Errors and are working to deploy a fix. We expect to provide another update in 2 hours as soon as more information becomes available.
        Jan 9, 23:38 PST
        Identified - Our engineers have identified the potential issue with US API Errors and are working to deploy a fix. {We expect to provide another update in 1 hour as soon as more information becomes available.
        Jan 9, 22:40 PST
        United States MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jan 10, 03:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 9, 23:00 PST
        Scheduled - Our MMS carrier partner in the United States is conducting an emergency maintenance from 09 January 2025 at 23:00 PST until 10 January 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jan 9, 19:18 PST
        SMS Delivery Report Delays to Chunghwa in Taiwan, Province of China
        Resolved - We are no longer experiencing SMS delivery report delays when sending messages to Chunghwa in Taiwan. This incident has been resolved.
        Jan 10, 02:42 PST
        Update - We are observing recovery in delivery report delays when sending to Chunghwa in Taiwan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 10, 01:39 PST
        Monitoring - We are observing recovery in delivery report delays [when sending to Chunghwa in Taiwan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 9, 23:29 PST
        Update - We are still experiencing SMS delivery report delays to Chunghwa in Taiwan, Province of China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jan 9, 15:42 PST
        Update - We are still experiencing SMS delivery report delays to Chunghwa in Taiwan, Province of China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jan 9, 11:42 PST
        Update - We are still experiencing SMS delivery report delays to Chunghwa in Taiwan, Province of China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 9, 09:43 PST
        Update - We are experiencing SMS delivery report delays to Chunghwa in Taiwan, Province of China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
        Jan 9, 08:44 PST
        Investigating - Our monitoring systems have detected a potential issue SMS Delivery Report Delays to Chunghwa in Taiwan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jan 9, 08:35 PST
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Jan 10, 02:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jan 9, 22:00 PST
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 09 January 2025 at 22:00 PST until 10 January 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
        Jan 8, 15:11 PST
        Jan 9, 2025
        SMS Delivery Delays to Claro in the Dominican Republic
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro in the Dominican Republic. This incident has been resolved.
        Jan 9, 19:39 PST
        Monitoring - We are observing recovery in SMS delivery delays to Claro in the Dominican Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 9, 17:51 PST
        Update - We are still experiencing SMS delivery delays to Claro in the Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jan 9, 17:21 PST
        Update - We are experiencing SMS delivery delays to Claro in the Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 9, 16:21 PST
        Update - We are experiencing SMS delivery delays to Claro in the Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jan 9, 16:19 PST
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Claro in the Dominican Republic. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jan 9, 16:12 PST
        Jan 8, 2025

        No incidents reported.

        Jan 7, 2025

        No incidents reported.

        Jan 6, 2025

        No incidents reported.

        Jan 5, 2025

        No incidents reported.

        Jan 4, 2025

        No incidents reported.

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