Twilio Status

All Systems Operational

Programmable SMS Operational

Shortcode Operational

MMS Operational

SMS Operational

Programmable Voice Operational

PSTN Operational

SIP Operational

Client Web Operational

Client Mobile Operational

Conference Operational

Recording Operational

Queue Operational

Text-to-Speech Operational

Transcription Operational

TwiML Operational

Voice Insights ^Beta Operational

Programmable Video Operational

Rooms Operational

Network Traversal Service Operational

Programmable Wireless ^Beta Operational

Programmable Fax ^Beta Operational

Elastic SIP Trunking Operational

Interconnect Operational

Sync ^Beta Operational

Programmable Chat Operational

Authy Operational

Lookup Operational

Notify ^Beta Operational

Console Operational

Phone Numbers Operational

REST API Operational

TaskRouter Operational

Support Center Operational

Developer Center Operational

Pricing and Usage Operational

Debugger Operational

Documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Uptime

Fetching

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

May 24, 2017

No incidents reported today.

May 23, 2017

No incidents reported.

May 22, 2017

No incidents reported.

May 21, 2017

No incidents reported.

May 20, 2017

No incidents reported.

May 19, 2017

Degraded Service for receiving calls in Brazil - Brasilia (+5561)

Resolved - Resolved all systems are operating normally
May 19, 11:59 PDT

Investigating - We are currently investigating an issue impacting inbound calls to numbers in Brasilia (+5561). Customers may not be able to receive calls to numbers in these areas. We are working with our carrier partners to resolve the issue.
May 19, 09:36 PDT

May 18, 2017

No incidents reported.

May 17, 2017

No incidents reported.

May 16, 2017

Programmable voice outage in Australia and surrounding regions

Resolved - All systems are fully operational at this time.
May 16, 16:25 PDT

Monitoring - We experienced a temporary, major Programmable Voice outage in Australia and surrounding regions from 15:16 - 15:23pm PST. All incoming and outgoing calls and conferences in Australia and surrounding regions were affected. We are actively monitoring the issue. All systems are fully operational at this time. Next update within the hour.
May 16, 15:40 PDT

May 15, 2017

TaskRouter: Elevated API error rates

Resolved - This incident has been resolved.
May 15, 14:35 PDT

Monitoring - The issue causing the TaskRouter API errors has been resolved, our engineers continue to monitor the service.
May 15, 13:53 PDT

Investigating - We are investigating elevated API error rates across Task Router API resources
May 15, 13:47 PDT

SMS Delivery delays to PCCW in Hong Kong

Resolved - SMS Messages to PCCW subscribers in Hong Kong are now operating normally
May 15, 12:02 PDT

Update - Twilio started to receive delivery receipts from the mobile PCCW in Hong Kong. We continue to monitor this carrier.
May 15, 11:16 PDT

Monitoring - The issue has been resolved by the network operator, at the moment SMS are being delivered without any delays. We still see delays in the delivery receipts, however it’s not affecting the actual message delivery.
May 15, 08:05 PDT

Identified - The issue has been identified, the PCCW network provider is expiriecing issues with delivery capacity, resulting SMS to this network being delayed
May 15, 07:48 PDT

Investigating - We are investigating SMS delivery delays to PCCW mobile phones in Hong Kong
May 15, 06:20 PDT

May 14, 2017

No incidents reported.

May 13, 2017

Some German Phone Numbers Unable to Receive Calls

Resolved - Service has been completely restored on the impacted numbers.
May 13, 15:28 PDT

Update - We are beginning to see service restored on some of the impacted numbers. We will update this page once we have confirmed that service is fully restored and the outage is resolved.
May 13, 15:19 PDT

Identified - Some phone numbers in Germany are currently unable to receive calls due to an issue at one of our carrier providers. Our operations team is working to resolve the issue.
May 13, 14:50 PDT

May 12, 2017

No incidents reported.

May 11, 2017

Delays in accessing recordings

Resolved - We have re-processed all possible recordings that failed between 5/9 10:48am PT and 5/9 11:31am PT. We are notifying directly those customers who have failed recordings during the incident period that we were not able to recover.
May 11, 00:10 PDT

Update - We are continuing to reprocess recordings that failed between 5/9 10:48am PT and 5/9 11:31am PT, however a significant number of recordings will not be recoverable. We expect the recovery to be completed by 5/10 9:00pm and we will be updating impacted customers directly for recordings that cannot be recovered. All services remain fully operational at this time.
May 10, 11:18 PDT

Update - We are continuing to reprocess recordings that failed between 10:48am PT and 11:31am PT, however a significant number of recordings will not be recoverable. We will be updating impacted customers directly for recordings that cannot be recovered. All services remain fully operational at this time.
May 9, 23:57 PDT

Monitoring - We are experiencing delays reprocessing recordings that failed to upload between 10:48am PT and 11:31am PT and expect them to be available by 11pm PT
May 9, 18:24 PDT