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        Scheduled maintenance
        System Metrics
        United States SMS and MMS Carrier Maintenance - T-Mobile
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 19, 2025 - 23:00 PDT
        Update - We will be undergoing scheduled maintenance during this time.
        May 19, 2025 23:00 - May 20, 2025 05:00 PDT
        Update - We will be undergoing scheduled maintenance during this time.
        May 19, 2025 23:00 - May 20, 2025 05:00 PDT
        Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 19 May 2025 at 23:00 PDT until 20 May 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to T-Mobile United States handsets when sending via long codes and short codes.
        May 19, 2025 23:00 - May 20, 2025 05:00 PDT
        SMS Delivery Delay & Failure To Zain Network In Iraq
        Update - We are experiencing SMS delivery delays and failures to Zain Network In Iraq. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 19, 2025 - 22:49 PDT
        Investigating - We are experiencing SMS delivery delays and failures to Zain Network In Iraq. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 19, 2025 - 21:58 PDT
        Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers
        Update - We are observing successful MMS delivery to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 19, 2025 - 22:29 PDT
        Monitoring - We are observing successful MMS delivery to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 19, 2025 - 16:04 PDT
        Update - We are continuing to experience Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers, and have identified the source of the issue. We will continue to investigate with our carrier partners, and provide another update in 24 hours or as soon as we have more information.
        May 18, 2025 - 21:38 PDT
        Update - We are continuing to experience Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers, and have identified the source of the issue. We will continue to investigate with our carrier partners, and provide another update in 24 hours or as soon as we have more information.
        May 17, 2025 - 21:45 PDT
        Update - We are continuing to experience Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers, and have identified the source of the issue. We will continue to investigate with our carrier partners, and provide another update in 16 hours or as soon as we have more information.
        May 17, 2025 - 05:45 PDT
        Update - We are continuing to experience Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers, and have identified the source of the issue. We will continue to investigate with our carrier partners, and provide another update in 8 hours or as soon as we have more information.
        May 16, 2025 - 21:48 PDT
        Update - We are continuing to experience Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers, and have identified the source of the issue. We will continue to investigate with our carrier partners, and provide another update in 4 hours or as soon as we have more information.
        May 16, 2025 - 17:47 PDT
        Identified - We are continuing to experience Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers, and have identified the source of the issue. We will continue to investigate with our carrier partners, and provide another update in 2 hours or as soon as we have more information.
        May 16, 2025 - 15:56 PDT
        Update - We are experiencing Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers. Our engineers are investigating, and we will provide another update in 1 hour or as soon as we have more information.
        May 16, 2025 - 14:57 PDT
        Investigating - We've become aware of a potential issue with Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and long code Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        May 16, 2025 - 14:53 PDT
        United States MMS Carrier Maintenance - Verizon
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 19, 2025 - 21:00 PDT
        Scheduled - The Verizon network in the United States is conducting a planned maintenance from 19 May 2025 at 21:00 PDT until 20 May 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from Verizon United States handsets.
        May 19, 2025 21:00 - May 20, 2025 03:00 PDT
        SMS Delivery Delays and Failures to Multiple networks in Netherlands via Subset of Longcodes
        Update - We are continuing to experience SMS delivery failures to T-Mobile in Netherlands to Multiple Networks via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        May 19, 2025 - 20:53 PDT
        Update - We are continuing to experience SMS delivery failures to T-Mobile in Netherlands to Multiple Networks via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        May 19, 2025 - 17:12 PDT
        Update - We continue to experience SMS delivery failures to T-Mobile in Netherlands to Multiple Networks via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 19, 2025 - 15:12 PDT
        Investigating - We are experiencing SMS delivery failures to T-Mobile in Netherlands to Multiple Networks via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 19, 2025 - 14:12 PDT
        SMS Delivery Delays to Cellcom Network in United States of America
        Update - We continue to experience SMS delivery delays when sending messages to Cellcom Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 19, 2025 - 17:14 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Cellcom Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 18, 2025 - 17:14 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Cellcom Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 17, 2025 - 17:23 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Cellcom Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 16, 2025 - 17:23 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Cellcom Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        May 16, 2025 - 01:33 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Cellcom Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 15, 2025 - 17:40 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Cellcom Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 15, 2025 - 13:43 PDT
        Investigating - We're reopening this StatusPage post since the previous one was resolved by mistake. Please refer to this current post for updates in this StatusPage post https://status.twilio.com/incidents/3r6f2vyftzls.

        We are still experiencing SMS delivery delays when sending messages to Cellcom Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 15, 2025 - 11:45 PDT
        SMS Delivery Report Delay to Tigo Network in Paraguay
        Update - We are continuing to experience delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 19, 2025 - 10:42 PDT
        Update - We are continuing to experience delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 18, 2025 - 10:42 PDT
        Update - We are continuing to experience delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        May 17, 2025 - 18:42 PDT
        Update - We are continuing to experience delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        May 17, 2025 - 10:42 PDT
        Update - We are continuing to experience delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        May 17, 2025 - 06:44 PDT
        Update - We are continuing to experience delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 17, 2025 - 04:45 PDT
        Investigating - We are continuing to experience delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 17, 2025 - 03:47 PDT
        Update - We are observing recovery in delivery report delays when sending to Tigo Network in Paraguay. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 17, 2025 - 01:40 PDT
        Update - We are observing recovery in delivery report delays when sending to Tigo Network in Paraguay. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 16, 2025 - 23:42 PDT
        Monitoring - We are observing recovery in delivery report delays when sending to Tigo Network in Paraguay. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 16, 2025 - 21:39 PDT
        Update - We are continuing to experience delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        May 16, 2025 - 15:46 PDT
        Update - We are experiencing delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        May 16, 2025 - 11:56 PDT
        Update - We are experiencing delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 16, 2025 - 09:57 PDT
        Investigating - We are experiencing delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 16, 2025 - 08:57 PDT
        United States and Canada Twilio SMS and MMS Maintenance
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 07, 2025 - 20:01 PDT
        Scheduled - Twilio is conducting a series of planned maintenances from 07 May 2025 at 20:00 PDT until 29 May 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.



        Note, the maintenance will be carried out on each of the following dates and times:



        07 May 2025 at 20:00 PDT until 08 May 2025 at 00:00 PDT

        14 May 2025 at 20:00 PDT until 16 May 2025 at 00:00 PDT

        21 May 2025 at 20:00 PDT until 22 May 2025 at 00:00 PDT

        28 May 2025 at 20:00 PDT until 29 May 2025 at 00:00 PDT
        May 7, 2025 20:00 - May 29, 2025 00:00 PDT
        Russia SMS Carrier Maintenance - Tele2
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 05, 2025 - 13:00 PDT
        Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 05 May 2025 at 13:00 PDT until 28 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        05 May 2025 at 13:00 PDT until 05 May 2025 at 17:00 PDT

        07 May 2025 at 13:00 PDT until 07 May 2025 at 17:00 PDT

        12 May 2025 at 13:00 PDT until 12 May 2025 at 17:00 PDT

        19 May 2025 at 13:00 PDT until 19 May 2025 at 17:00 PDT

        21 May 2025 at 13:00 PDT until 21 May 2025 at 17:00 PDT

        26 May 2025 at 13:00 PDT until 26 May 2025 at 17:00 PDT

        28 May 2025 at 13:00 PDT until 28 May 2025 at 17:00 PDT
        May 5, 2025 13:00 - May 28, 2025 17:00 PDT
        Uptime over the past 90 days. View historical uptime.
        PROGRAMMABLE MESSAGING Operational
        90 days ago
        100.0 % uptime
        Today
        MMS Operational
        SMS Operational
        SMPP Operational
        Messaging Channels Operational
        Notify Operational
        Conversations Operational
        Messaging Insights Operational
        Messaging Services Operational
        Content API Operational
        Toll-free verification ? Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN Operational
        SIP Interface Operational
        Client Web Operational
        Client Mobile ? Operational
        Conference ? Operational
        Recording ? Operational
        Queue ? Operational
        Text-to-Speech ? Operational
        Recording Transcriptions Operational
        TwiML Operational
        Voice Insights Operational
        Speech Recognition Operational
        Intelligence Operational
        Pay Operational
        Media Streams Operational
        Dialogflow Operational
        ConversationRelay Operational
        90 days ago
        100.0 % uptime
        Today
        ACCOUNT SECURITY Operational
        Authy 2FA Operational
        Verify Operational
        Authy App Operational
        Lookup ? Operational
        ELASTIC SIP TRUNKING Operational
        Origination ? Operational
        Termination Operational
        FLEX Operational
        Flex Application Platform Operational
        TaskRouter ? Operational
        Flex Insights Operational
        Flex Agent Desktop Operational
        Flex Queue Stats Operational
        Flex Teams View Operational
        Flex Admin Console Operational
        Flex Routing Operational
        Flex Conversations Operational
        Flex Programmable Chat Operational
        Flex Programmable Voice Operational
        Proxy Operational
        Flex Plugins Operational
        Flex Billing Operational
        INTERCONNECT Operational
        PHONE NUMBERS ? Operational
        PROGRAMMABLE CHAT Operational
        PROGRAMMABLE VIDEO Operational
        Group Rooms Operational
        Peer-to-Peer Rooms Operational
        Recordings Operational
        Compositions Operational
        Network Traversal Service ? Operational
        Go Rooms Operational
        Video Insights Operational
        PROXY Operational
        SERVERLESS Operational
        Studio Operational
        Functions Operational
        Assets Operational
        TwiML Bins Operational
        Sync Operational
        DEVELOPER TOOLS Operational
        Console Operational
        Event Streams Operational
        Debugger & Alarms Operational
        Documentation Operational
        REST API Operational
        Bulk Export Operational
        TWILIO PLATFORM Operational
        Billing Operational
        Customer Support Center ? Operational
        Other Operational
        Account Insights Operational
        Trust Hub Operational
        Organization Operational
        CARRIER NETWORK Degraded Performance
        SMS Long Code, North America Under Maintenance
        MMS Long Code, North America Under Maintenance
        SMS Short Code, North America Under Maintenance
        MMS Short Code, North America Under Maintenance
        SMS Toll-Free, North America Under Maintenance
        MMS Toll-Free, North America Under Maintenance
        Voice, North America Operational
        Voice, Latin America Operational
        SMS, Latin America Degraded Performance
        Voice, APAC Operational
        SMS, APAC Operational
        MMS, APAC Operational
        Voice, Europe Operational
        SMS, Europe Degraded Performance
        Voice, Middle East & Africa Operational
        SMS, Middle East & Africa Degraded Performance
        Verify Silent Network Auth Operational
        Lookup Identity Match Operational
        Lookup Line Type Intelligence [Legacy API] Operational
        Lookup Line Type Intelligence [Twilio API] Operational
        Lookup SIM Swap Operational
        Legacy Identity MatchAndAttributes Operational
        FRONTLINE Operational
        Sender ID Operational
        90 days ago
        100.0 % uptime
        Today
        ZIPWHIP MESSAGING Under Maintenance
        SMS Long Code, North America Operational
        MMS Long Code, North America Under Maintenance
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Under Maintenance
        ZIPWHIP TOOLS Operational
        Zipwhip Provisioner Dashboard and API Operational
        Zipwhip Support Ticketing Operational
        Toll-Free Verification Portal Operational
        Operational
        Degraded Performance
        Partial Outage
        Major Outage
        Maintenance
        Major outage
        Partial outage
        No downtime recorded on this day.
        No data exists for this day.
        had a major outage.
        had a partial outage.

        No incidents or maintenance related to this downtime.

        Scheduled Maintenance

        Ireland Voice Carrier Partner Maintenance May 20, 2025 14:00-22:00 PDT

        Our Voice carrier partner in Ireland is conducting a planned maintenance from 20 May 2025 at 14:00 PDT until 20 May 2025 at 22:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Ireland phone numbers.
        Posted on May 19, 2025 - 08:50 PDT

        Russia SMS Carrier Maintenance - MegaFon May 20, 2025 14:00-17:00 PDT

        The MegaFon network in Russia is conducting a planned maintenance from 20 May 2025 at 14:00 PDT until 20 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Posted on May 16, 2025 - 02:37 PDT

        Singapore SMS Carrier Partner Maintenance May 20, 2025 19:00-21:00 PDT

        Our SMS carrier partner in Singapore is conducting a planned maintenance from 20 May 2025 at 19:00 PDT until 20 May 2025 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Singapore handsets.
        Posted on May 16, 2025 - 08:40 PDT

        Multiple Destination MMS Carrier Partner Maintenance May 20, 2025 21:00 - May 21, 2025 05:00 PDT

        Our MMS carrier partner in the United States and Canada is conducting a planned maintenance from 20 May 2025 at 21:00 PDT until 21 May 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States and Canada handsets via United States and Canada long codes.
        Posted on May 13, 2025 - 20:13 PDT

        United States SMS Carrier Partner Maintenance May 20, 2025 21:30 - May 21, 2025 03:00 PDT

        Our SMS carrier partner in the United States is conducting a planned maintenance from 20 May 2025 at 21:30 PDT until 21 May 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via United States short codes.
        Posted on May 12, 2025 - 15:45 PDT

        Mexico SMS Carrier Maintenance - AT&T May 20, 2025 22:00 - May 21, 2025 01:00 PDT

        The AT&T network in Mexico is conducting a planned maintenance from 20 May 2025 at 22:00 PDT until 21 May 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to AT&T Mexico handsets when sending via long codes and short codes.
        Posted on May 19, 2025 - 16:00 PDT

        Multiple Destination SMS Carrier Partner Maintenance May 20, 2025 23:00 - May 21, 2025 21:00 PDT

        Our SMS carrier partner in Mexico, Peru, Colombia, Honduras, Guatemala, El Salvador, Nicaragua, Ecuador, Costa Rica, the Dominican Republic and Argentina is conducting a series of planned maintenances from 20 May 2025 at 23:00 PDT until 21 May 2025 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mexico, Peru, Colombia, Honduras, Guatemala, El Salvador, Nicaragua, Ecuador, Costa Rica, Dominican Republic and Argentina handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        20 May 2025 at 23:00 PDT until 21 May 2025 at 00:00 PDT

        21 May 2025 at 20:00 PDT until 21 May 2025 at 21:00 PDT
        Posted on May 16, 2025 - 18:45 PDT

        United States SMS and MMS Carrier Maintenance - T-Mobile May 20, 2025 23:00 - May 21, 2025 05:00 PDT

        Update - We will be undergoing scheduled maintenance during this time.
        May 18, 2025 - 20:51 PDT
        Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 20 May 2025 at 23:00 PDT until 21 May 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to T-Mobile United States handsets when sending via long codes and short codes.
        May 16, 2025 - 16:56 PDT

        Canada SMS and MMS Carrier Maintenance - Telus May 21, 2025 07:00-15:00 PDT

        The Telus network in Canada is conducting a planned maintenance from 21 May 2025 at 07:00 PDT until 21 May 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to Telus Canada handsets when sending via long codes and short codes.
        Posted on May 14, 2025 - 13:24 PDT

        Malaysia SMS Carrier Maintenance - Tune Talk May 21, 2025 09:00-09:15 PDT

        The Tune Talk network in Malaysia is conducting a planned maintenance from 21 May 2025 at 09:00 PDT until 21 May 2025 at 09:15 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tune Talk Malaysia handsets.
        Posted on May 12, 2025 - 12:37 PDT

        Russia SMS Carrier Maintenance - Gazprom Telekom May 21, 2025 13:00-17:00 PDT

        The Gazprom Telekom network in Russia is conducting a planned maintenance from 21 May 2025 at 13:00 PDT until 21 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprom Telekom Russia handsets.
        Posted on May 18, 2025 - 23:27 PDT

        Russia SMS Carrier Maintenance - Sber May 21, 2025 14:00-18:30 PDT

        The Sber network in Russia is conducting a planned maintenance from 21 May 2025 at 14:00 PDT until 21 May 2025 at 18:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Sber Russia handsets.
        Posted on May 16, 2025 - 07:28 PDT

        Twilio Docs - Maintenance May 21, 2025 16:00-17:00 PDT

        Our documentation site is undergoing scheduled maintenance and will temporarily operate in static mode between 16:00 and 17:00 Pacific Time on 05/21/2025. During this time, some features may be unavailable, and pages requiring authentication will not be accessible. We appreciate your patience and apologize for any inconvenience this may cause.
        Posted on May 19, 2025 - 09:01 PDT

        Singapore SMS Carrier Partner Maintenance May 21, 2025 19:00-21:00 PDT

        Our SMS carrier partner in Singapore is conducting a planned maintenance from 21 May 2025 at 19:00 PDT until 21 May 2025 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Singapore handsets.
        Posted on May 16, 2025 - 08:44 PDT

        US SMS Carrier Maintenance - Small US Carriers May 21, 2025 20:00 - May 22, 2025 02:00 PDT

        A subset of small networks in the US are conducting a planned maintenance from 21 May 2025 at 20:00 PDT until 22 May 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
        Posted on May 14, 2025 - 09:55 PDT

        United States SMS Carrier Maintenance - AT&T May 21, 2025 22:30 - May 22, 2025 01:00 PDT

        The AT&T network in the United States is conducting a planned maintenance from 21 May 2025 at 22:30 PDT until 22 May 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets.
        Posted on May 16, 2025 - 03:02 PDT

        Poland SMS Carrier Maintenance - Orange May 22, 2025 15:00-16:00 PDT

        The Orange network in Poland is conducting a planned maintenance from 22 May 2025 at 15:00 PDT until 22 May 2025 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Orange Poland handsets when sending via long codes and short codes.
        Posted on May 19, 2025 - 16:10 PDT

        Twilio Voice Maintenance (Optus) May 26, 2025 08:00-11:00 PDT

        Twilio will conduct a planned maintenance on our circuits with Optus in the Australia Twilio network from 26 May 2025 at 08:00 PDT until 26 May 2025 at 11:00 PDT. During the maintenance window there could be intermittent impact on calls via the Optus network in Australia.
        Posted on Apr 25, 2025 - 13:28 PDT

        Twilio Interconnect Maintenance (Optus) May 26, 2025 08:00-11:00 PDT

        Twilio will conduct a planned maintenance on our circuits with Optus in the Australia Twilio network from 26 May 2025 at 08:00 PDT until 26 May 2025 at 11:00 PDT. During the maintenance window there could be intermittent impact on Interconnect services via the Optus network in Australia.
        Posted on Apr 25, 2025 - 13:47 PDT

        France SMS Carrier Partner Maintenance May 26, 2025 13:00-17:00 PDT

        Our SMS carrier partner in France is conducting a planned maintenance from 26 May 2025 at 13:00 PDT until 26 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets.
        Posted on May 19, 2025 - 07:38 PDT

        Multiple Destination Voice Carrier Partner Maintenance May 27, 2025 07:05-12:00 PDT

        Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 27 May 2025 at 07:05 PDT until 27 May 2025 at 12:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
        Posted on Apr 30, 2025 - 23:35 PDT

        US SMS Carrier Maintenance - Small US Carriers May 28, 2025 02:00-04:00 PDT

        A subset of small networks in the US are conducting a planned maintenance from 28 May 2025 at 02:00 PDT until 28 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        Posted on May 17, 2025 - 01:03 PDT

        Russia SMS Carrier Maintenance - MegaFon May 29, 2025 13:00-14:00 PDT

        The MegaFon network in Russia is conducting a planned maintenance from 29 May 2025 at 13:00 PDT until 29 May 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Posted on May 13, 2025 - 02:36 PDT

        Czech Republic Voice Carrier Partner Maintenance Jun 3, 2025 17:00-20:30 PDT

        Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 03 June 2025 at 17:00 PDT until 03 June 2025 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
        Posted on May 16, 2025 - 05:36 PDT

        United States MMS Carrier Partner Maintenance Jun 6, 2025 01:00-03:00 PDT

        Our MMS carrier partner in the United States is conducting a planned maintenance from 06 June 2025 at 01:00 PDT until 06 June 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.
        Posted on May 15, 2025 - 22:14 PDT

        Multiple Destination Voice Carrier Partner Maintenance Jun 10, 2025 07:05-12:00 PDT

        Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 10 June 2025 at 07:05 PDT until 10 June 2025 at 12:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
        Posted on May 14, 2025 - 18:44 PDT

        Japan Voice Carrier Partner Maintenance Jun 18, 2025 06:00-07:00 PDT

        Our Voice carrier partner in Japan is conducting a planned maintenance from 18 June 2025 at 06:00 PDT until 18 June 2025 at 07:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Japan phone numbers.
        Posted on May 05, 2025 - 09:49 PDT

        Japan Voice Carrier Partner Maintenance Jun 25, 2025 06:00-15:00 PDT

        Our Voice carrier partner in Japan is conducting a planned maintenance from 25 June 2025 at 06:00 PDT until 25 June 2025 at 15:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Japan phone numbers.
        Posted on May 05, 2025 - 10:04 PDT
        System Metrics Month Week Day
        API Response Time - North America
        Fetching
        API Response Time - Europe
        Fetching
        May 19, 2025
        Belarus SMS Carrier Maintenance - life:)
        Completed - The scheduled maintenance has been completed.
        May 19, 19:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 19, 16:00 PDT
        Scheduled - The life:) network in Belarus is conducting a planned maintenance from 19 May 2025 at 16:00 PDT until 19 May 2025 at 19:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to life:) Belarus handsets.
        May 16, 04:06 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        May 19, 18:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 19, 16:00 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 19 May 2025 at 16:00 PDT until 19 May 2025 at 18:30 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 19, 07:58 PDT
        Russia SMS Carrier Maintenance - Yota and MegaFon
        Completed - The scheduled maintenance has been completed.
        May 19, 17:02 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 19, 13:01 PDT
        Scheduled - The Yota and MegaFon networks in Russia are conducting a planned maintenance from 19 May 2025 at 13:00 PDT until 19 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Yota and MegaFon Russia handsets.
        May 14, 07:58 PDT
        Russia SMS Carrier Maintenance - Gazprom Telekom
        Completed - The scheduled maintenance has been completed.
        May 19, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 19, 13:02 PDT
        Scheduled - The Gazprom Telekom network in Russia is conducting an emergency maintenance from 19 May 2025 at 13:00 PDT until 19 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprom Telekom Russia handsets.
        May 16, 00:16 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        May 19, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 19, 13:00 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 19 May 2025 at 13:00 PDT until 19 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        May 14, 07:16 PDT
        Malaysia SMS Carrier Maintenance - DiGi
        Completed - The scheduled maintenance has been completed.
        May 19, 15:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 19, 09:00 PDT
        Scheduled - The DiGi network in Malaysia is conducting a planned maintenance from 19 May 2025 at 09:00 PDT until 19 May 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to DiGi Malaysia handsets.
        May 16, 05:37 PDT
        SMS Delivery Delays to TNM Network in Malawi
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to TNM Network in Malawi. This incident has been resolved.
        May 19, 12:26 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to TNM Network in Malawi. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 19, 10:36 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to TNM Network in Malawi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 19, 04:00 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to TNM Network in Malawi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 19, 00:23 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to TNM Network in Malawi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 18, 22:32 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to TNM Network in Malawi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 18, 21:35 PDT
        SMS Delivery Delays to United States Cellular Corp. in the US
        Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to United States Cellular Corp. in the US. This incident has been resolved.
        May 19, 12:26 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to United States Cellular Corp. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 19, 10:34 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to United States Cellular Corp. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 19, 04:42 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to United States Cellular Corp. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 18, 05:00 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to United States Cellular Corp. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        May 17, 13:21 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to United States Cellular Corp. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 17, 05:21 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to United States Cellular Corp. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 17, 01:22 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to United States Cellular Corp. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 16, 23:24 PDT
        Investigating - We are still experiencing SMS delivery delays when sending messages to United States Cellular Corp. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 16, 22:24 PDT
        Update - We are observing recover with SMS Delivery Delays to United States Cellular Corp. in the US. We will continue to monitor to ensure a full recovery, and provide another update in 2 hours.
        May 16, 20:24 PDT
        Update - We are observing recover with SMS Delivery Delays to United States Cellular Corp. in the US. We will continue to monitor to ensure a full recovery, and provide another update in 2 hours.
        May 16, 18:31 PDT
        Monitoring - We are observing recover with SMS Delivery Delays to United States Cellular Corp. in the US. We will continue to monitor to ensure a full recovery, and provide another update in 2 hours.
        May 16, 16:31 PDT
        Update - We are experiencing SMS Delivery Delays to United States Cellular Corp. in the US. Our engineers are investigating, and we will provide another update in 2 hours or as soon as we have more information.
        May 16, 14:46 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to United States Cellular Corp. in the US via a Subset of Shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        May 16, 14:26 PDT
        SMS Delivery Report Delays to Claro in Brazil
        Resolved - We are no longer experiencing SMS delivery report delays to Claro in Brazil. This incident has been resolved.
        May 19, 10:03 PDT
        Monitoring - We are observing recovery in SMS delivery report delays to Claro in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 19, 08:05 PDT
        Investigating - We are experiencing SMS delivery report delays to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 19, 07:05 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        May 19, 06:00 PDT
        Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
        May 18, 20:49 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 18, 19:01 PDT
        Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 18 May 2025 at 19:00 PDT until 19 May 2025 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to T-Mobile United States handsets when sending via long codes and short codes.
        May 16, 16:52 PDT
        SMS Delivery Delays to Claro Network in Chile
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Chile. This incident has been resolved.
        May 19, 00:15 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro Network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 18, 22:27 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to Claro network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 18, 20:55 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to Claro network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 18, 18:58 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Claro in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 18, 18:05 PDT
        May 18, 2025
        Russia SMS Carrier Maintenance - Motiv
        Completed - The scheduled maintenance has been completed.
        May 18, 19:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 18, 18:00 PDT
        Scheduled - The Motiv network in Russia is conducting a planned maintenance from 18 May 2025 at 18:00 PDT until 18 May 2025 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Motiv Russia handsets.
        May 15, 03:29 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        May 18, 18:50 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 18, 14:15 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 18 May 2025 at 14:15 PDT until 18 May 2025 at 18:50 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 18, 07:49 PDT
        Downstream provider (XL) degraded for Verify SNA in Indonesia
        Resolved - Downstream provider (XL) degraded for Verify SNA in Indonesia. The incident occurred from 17:16:51 UTC to 19:40:12 UTC on 05/07/2025. During this period of time customers may have experienced low traffic on using Verify SNA in Indonesia. The issue has now been resolved.
        May 18, 15:30 PDT
        SMS Delivery Delays to Algar Telecom CTBC in Brazil
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. This incident has been resolved.
        May 18, 06:25 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 18, 04:31 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 18, 00:38 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 17, 22:51 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 17, 21:51 PDT
        Update - We are observing recovery in SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 17, 19:51 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 17, 17:51 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. This incident is related to a previous post: https://status.twilio.com/incidents/w2ylnhx02x21. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 17, 14:01 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. This incident is related to a previous post: https://status.twilio.com/incidents/w2ylnhx02x21. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 17, 11:55 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. This incident is related to a previous post: https://status.twilio.com/incidents/w2ylnhx02x21. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 17, 10:56 PDT
        May 17, 2025
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        May 17, 22:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 17, 13:20 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 17 May 2025 at 13:20 PDT until 17 May 2025 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 17, 07:28 PDT
        SMS Delivery Delays to Multiple networks in Chile
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Chile. This incident has been resolved.
        May 17, 09:35 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 17, 07:36 PDT
        Update - We are continuing to experience SMS Delivery Delays to Multiple networks in Chile. Our engineers are investigating, and we will provide another update in 8 hours.
        May 16, 23:56 PDT
        Update - We are continuing to experience SMS Delivery Delays to Multiple networks in Chile. Our engineers are investigating, and we will provide another update in 4 hours.
        May 16, 19:55 PDT
        Update - We are continuing to experience SMS Delivery Delays to Multiple networks in Chile. Our engineers are investigating, and we will provide another update in 2 hours.
        May 16, 17:52 PDT
        Update - We are experiencing SMS Delivery Delays to Multiple networks in Chile. Our engineers are investigating, and we will provide another update in 1 hour.
        May 16, 17:08 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Multiple networks in Chile. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        May 16, 16:56 PDT
        SMS Delivery Delays to Algar Telecom CTBC in Brazil
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. This incident has been resolved.
        May 17, 01:22 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 16, 23:28 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        May 16, 09:01 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 16, 00:44 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
        May 15, 20:47 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
        May 15, 18:53 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 15, 17:57 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Algar Telecom CTBC in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        May 15, 17:42 PDT
        Call Failures to and from a Subset of Twilio's Numbers in Brazil
        Resolved - The issue affecting call failures to and from a subset of Twilio's numbers in Brazil has been resolved, and the service is functioning normally at this time.
        May 17, 00:27 PDT
        Update - We have started seeing recovery for call failures to and from a subset of Twilio's numbers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 16, 22:35 PDT
        Monitoring - We have started seeing recovery for call failures to and from a subset of Twilio's numbers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 16, 20:08 PDT
        Update - We are continuing to observe call failures to and from a subset of Twilio's numbers in Brazil. We are continuing to investigate, and will provide another update in 4 hours.
        May 16, 18:35 PDT
        Update - We are continuing to observe call failures to and from a subset of Twilio's numbers in Brazil. We are continuing to investigate, and will provide another update in 2 hours.
        May 16, 16:35 PDT
        Update - We have implemented a workaround that has restored calling from Twilio numbers to Brazil phone numbers for the subset of impacted numbers. At this time we are still seeing call failures for calls placed to the impacted Twilio numbers. We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 16, 15:27 PDT
        Update - We are continuing to observe call failures to and from a subset of Twilio's numbers in Brazil . We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        May 16, 13:33 PDT
        Update - We are observing Call Failures to and from a Substet of Twilio's Numbers in Brazil . We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 16, 11:48 PDT
        Investigating - We are observing Call Failures to and from a Substet of Twilio's Numbers in Brazil . We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 16, 10:48 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        May 17, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 16, 14:00 PDT
        Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 16 May 2025 at 14:00 PDT until 17 May 2025 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        May 14, 05:15 PDT
        May 16, 2025
        SMS Delivery Delays to Telefonica in Chile
        Resolved - We are no longer experiencing SMS Delivery Delays to Telefonica in Chile via a Subset of Longcodes. This incident has been resolved.
        May 16, 16:44 PDT
        Monitoring - We are observing recovery with SMS Delivery Delays to Telefonica in Chile via a Subset of Longcodes. We will continue to monitor to ensure a full recovery, and provide another update in 2 hours or as soon as we have more information.
        May 16, 15:10 PDT
        Update - We are experiencing SMS Delivery Delays to Telefonica in Chile via a Subset of Longcodes. Our engineers are investigating, and we will provide an update in 2 hours or as soon as we have more information.
        May 16, 14:44 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Telefonica in Chile via a Subset of Longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        May 16, 14:21 PDT
        SMS Delivery Delays and Failures to Telecall Network in Brazil
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telecall network in Brazil. This incident has been resolved.
        May 16, 15:55 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telecall network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 16 hours or as soon as more information becomes available.
        May 16, 07:42 PDT
        Update - We are experiencing SMS delivery delays and failures when sending messages to Telecall network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hour or as soon as more information becomes available.
        May 15, 23:42 PDT
        Update - We are experiencing SMS delivery delays and failures when sending messages to Telecall network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
        May 15, 20:05 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Telecall network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
        May 15, 18:11 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Telecall network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 15, 17:23 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Telecall network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        May 15, 17:16 PDT
        SMS Delivery Delays and Failures to Claro Network in Brazil
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro network in Brazil. This incident has been resolved.
        May 16, 14:11 PDT
        Update - We are observing recovery in SMS delivery delays when sending messages to Claro network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
        May 16, 10:30 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 16, 08:30 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Claro network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 16, 07:56 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Claro network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 16, 06:58 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Claro network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        May 16, 06:56 PDT
        On Call Engineers are Investigating an issue
        Resolved - We have fully investigated the Call Failures From Subscribers To A Subset Of Brazil Twilio Phone Numbers issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
        May 16, 09:26 PDT
        Investigating - Our monitoring systems have detected a potential issue with Call Failures From Subscribers To A Subset Of Brazil Twilio Phone Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        May 16, 09:12 PDT
        SMS Delivery Delays to Cingular Wireless (AT&T) in United States of America via Subset of Longcodes
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Cingular Wireless (AT&T) in United States of America via Subset of Longcodes. This incident has been resolved.
        May 16, 07:50 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Cingular Wireless (AT&T) in United States of America via Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 16, 05:51 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Cingular Wireless (AT&T) in United States of America via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 16, 04:50 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Cingular Wireless (AT&T) in United States of America via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 16, 03:00 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Cingular Wireless (AT&T) in United States of America via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 16, 02:12 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        May 16, 05:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 15, 18:00 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 15 May 2025 at 18:00 PDT until 16 May 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
        May 13, 04:03 PDT
        SMS Delivery Failures To Tigo Network In Honduras (708-02)
        Resolved - We are no longer experiencing SMS delivery failures to Tigo Network In Honduras (708-02). This incident has been resolved.
        May 16, 03:30 PDT
        Monitoring - We are observing successful SMS delivery to Tigo Network In Honduras (708-02). We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 16, 01:40 PDT
        Update - We are experiencing SMS delivery failures to Tigo Network In Honduras (708-02). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
        May 15, 23:49 PDT
        Investigating - We are experiencing SMS delivery failures to Tigo Network In Honduras (708-02). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 15, 23:16 PDT
        SMS Delivery Delays to MTN/Telecel in Zambia 645-02
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN/Telecel in Zambia 645-02. This incident has been resolved.
        May 16, 01:27 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN/Telecel in Zambia 645-02. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 15, 23:39 PDT
        Update - We are experiencing SMS delivery delays when sending messages to MTN/Telecel in Zambia 645-02. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
        May 15, 21:50 PDT
        Update - We are experiencing SMS delivery delays when sending messages to MTN/Telecel in Zambia 645-02. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
        May 15, 20:03 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to MTN/Telecel in Zambia 645-02. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 15, 19:07 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        May 16, 01:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 15, 22:01 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting an emergency maintenance from 15 May 2025 at 22:00 PDT until 16 May 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via United States long codes and short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 15, 15:20 PDT
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        May 16, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 15, 22:00 PDT
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 15 May 2025 at 22:00 PDT until 16 May 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        May 13, 07:31 PDT
        May 15, 2025
        SMS Delivery and Delivery Report Delays to Beeline Network in Kazakhstan
        Resolved - We are no longer experiencing SMS delivery failures to Beeline network in Kazakhstan. This incident has been resolved.
        May 15, 22:18 PDT
        Monitoring - We are observing successful SMS delivery to Beeline network in Kazakhstan. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 15, 21:19 PDT
        Update - We are still experiencing delays in receiving message delivery reports to Beeline network in Kazakhstan. We are also still observing delays in SMS delivery to the Beeline network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        May 15, 17:28 PDT
        Update - We are still experiencing delays in receiving message delivery reports to Beeline network in Kazakhstan. After further investigation our engineers have identified that SMS delivery is also impacted by this incident, and we are observing delays in SMS delivery to the Beeline network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 15, 15:33 PDT
        Update - We are still experiencing delays in receiving message delivery reports to Beeline network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 15, 15:23 PDT
        Update - We are experiencing delays in receiving message delivery reports to Beeline network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 15, 14:25 PDT
        Update - We are continuing to investigate this issue.
        May 15, 14:18 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery report delays in Kazakstan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        May 15, 14:16 PDT
        SMS Delivery Delay To MTS Network In Russia
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTS Network In Russia. This incident has been resolved.
        May 15, 22:16 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTS Network In Russia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 15, 20:21 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to MTS Network In Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
        May 15, 19:30 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        May 15, 20:45 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 15, 16:15 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 15 May 2025 at 16:15 PDT until 15 May 2025 at 20:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
        May 14, 09:54 PDT
        SMS Delivery Delays and Failures To and From a Subset of Twilio Numbers in Brazil
        Resolved - We are no longer experiencing SMS delivery delays and failures when sending to and from a subset of Twilio numbers in Brazil. This incident has been resolved.
        May 15, 17:53 PDT
        Monitoring - We are observing recovery in SMS delivery delays and failures when sending to and from a subset of Twilio numbers in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 15, 16:00 PDT
        Update - We are experiencing SMS delivery delays and failures when sending to and from a subset of Twilio numbers in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 15, 14:59 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays and failures to and from a subset of Twilio numbers in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        May 15, 14:50 PDT
        Russia SMS Carrier Maintenance - MegaFon and Yota
        Completed - The scheduled maintenance has been completed.
        May 15, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 15, 13:00 PDT
        Scheduled - The MegaFon and Yota networks in Russia are conducting a planned maintenance from 15 May 2025 at 13:00 PDT until 15 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon and Yota Russia handsets when sending via long codes and short codes.
        May 12, 15:18 PDT
        France SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        May 15, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 15, 13:01 PDT
        Scheduled - Our SMS carrier partner in France is conducting a planned maintenance from 15 May 2025 at 13:00 PDT until 15 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets.
        May 5, 07:17 PDT
        Indonesia Telkomsel API Errors
        Resolved - The issue impacting the Indonesia Telkomsel API endpoint RegisterConsent has been resolved and the API endpoint is operating normally at this time.
        May 15, 15:19 PDT
        Update - We are still observing a recovery in the Indonesia Telkomsel API endpoint RegisterConsent. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 15, 13:27 PDT
        Monitoring - We are observing a recovery in the Indonesia Telkomsel API endpoint RegisterConsent. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 15, 11:28 PDT
        Update - We are currently investigating an issue affecting the Indonesia Telkomsel API endpoint RegisterConsent. Our engineering team is actively working to identify the root cause and implement a solution. We will provide another update within 2 hours or as soon as more information becomes available.
        May 15, 11:01 PDT
        Investigating - We are currently investigating an issue affecting the Indonesia Telkomsel API endpoint RegisterConsent. Our engineering team is actively working to identify the root cause and implement a solution. We will provide another update within 1 hour or as soon as more information becomes available.
        May 15, 09:45 PDT
        SMS Delivery Report Delay to Tigo Network in Paraguay
        Resolved - We are no longer experiencing SMS delivery report delays when sending messages to the Tigo Network in Paraguay.. This incident has been resolved.
        May 15, 12:50 PDT
        Update - We are observing successful SMS delivery delays when sending messages to the Tigo Network in Paraguay. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 15, 10:58 PDT
        Monitoring - We are observing successful SMS delivery delays when sending messages to the Tigo Network in Paraguay. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        May 15, 10:31 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Tigo Network in Paraguay. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 14, 20:28 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Tigo Network in Paraguay. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 14, 08:32 PDT
        Update - We continue experiencing SMS delivery delays when sending messages to Tigo Network in Paraguay. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        May 13, 16:20 PDT
        Update - We continue experiencing SMS delivery delays when sending messages to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 13, 08:32 PDT
        Investigating - We are experiencing delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        May 13, 04:32 PDT
        Update - We are experiencing delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 13, 02:34 PDT
        Monitoring - We are observing recovery in delivery report delays when sending SMS to Tigo Network in Paraguay. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 13, 00:35 PDT
        Update - We are still experiencing delays in receiving message delivery reports when sending SMS to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 12, 00:36 PDT
        Update - We are still experiencing delays in receiving message delivery reports when sending SMS to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 11, 00:39 PDT
        Update - We are still experiencing delays in receiving message delivery reports when sending SMS to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 10, 00:52 PDT
        Update - We are still experiencing delays in receiving message delivery reports when sending SMS to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 9, 00:46 PDT
        Update - We are still experiencing delays in receiving message delivery reports when sending SMS to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        May 8, 08:50 PDT
        Update - We are continuing to experience delays in receiving message delivery reports when sending SMS to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 8, 00:57 PDT
        Update - We are continuing to experience delays in receiving message delivery reports when sending SMS to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 7, 21:01 PDT
        Update - We are continuing to experience delays in receiving message delivery reports when sending SMS to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 19:01 PDT
        Investigating - We are experiencing delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 7, 18:01 PDT
        Elevated Latency and Error Rate in Dialogflow Agent Integration
        Resolved - The issue with Dialogflow agent integrations has been resolved for all affected users. The services are operating normally at this time. We appreciate your patience and understanding during this period.
        May 15, 11:33 PDT
        Monitoring - We are seeing recovery with Dialogflow agent integrations affecting the US1 Region and are monitoring closely for any changes. We will provide another update in 30 minutes or as soon as more information becomes available.
        May 15, 10:57 PDT
        Investigating - We are investigating a service degradation with Dialogflow agent integrations affecting the US1 Region, experiencing elevated error rates and latency when interacting with Dialogflow agents. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 15, 10:13 PDT
        SMS Delivery Delay To Multiple Networks in Pakistan
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Pakistan. This incident has been resolved.
        May 15, 11:13 PDT
        Update - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 15, 08:42 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 15, 05:11 PDT
        Update - We are experiencing SMS delivery delays when sending messages to multiple networks in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 15, 03:20 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to multiple networks in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 15, 02:24 PDT
        SMS Delivery Delays to Cellcom Network in United States of America
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Cellcom Network in the United States of America. This incident has been resolved.
        May 15, 10:26 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Cellcom Network in the United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 15, 06:56 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Cellcom Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 15, 02:35 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Cellcom Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 14, 22:45 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Cellcom Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 14, 20:59 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Cellcom Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 14, 20:10 PDT
        SMS Delivery Delays to Claro in Brazil
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro in Brazil. This incident has been resolved.
        May 15, 09:54 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 15, 07:43 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1h or as soon as more information becomes available.
        May 15, 06:19 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        May 15, 05:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 14, 18:00 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 14 May 2025 at 18:00 PDT until 15 May 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
        May 13, 04:03 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        May 15, 02:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 14, 19:01 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 14 May 2025 at 19:00 PDT until 15 May 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes.
        Apr 15, 15:59 PDT
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        May 15, 00:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 14, 20:00 PDT
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 14 May 2025 at 20:00 PDT until 15 May 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        May 8, 22:29 PDT
        United States SMS Carrier Maintenance - Verizon
        Completed - The scheduled maintenance has been completed.
        May 15, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 12, 21:00 PDT
        Scheduled - The Verizon network in the United States is conducting a planned maintenance from 12 May 2025 at 21:00 PDT until 15 May 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
        May 6, 22:45 PDT
        May 14, 2025
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        May 14, 19:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 14, 13:00 PDT
        Scheduled - The Beeline network in Russia is conducting an emergency maintenance from 14 May 2025 at 13:00 PDT until 14 May 2025 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        May 12, 06:44 PDT
        United Arab Emirates SMS Carrier Maintenance - Etisalat
        Completed - The scheduled maintenance has been completed.
        May 14, 19:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 14, 13:02 PDT
        Scheduled - The Etisalat network in the United Arab Emirates is conducting an emergency maintenance from 14 May 2025 at 13:00 PDT until 14 May 2025 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Etisalat United Arab Emirates handsets.
        May 12, 12:35 PDT
        Multiple Destination Voice Carrier Partner Maintenance
        Completed - This maintenance has been rescheduled,
        We will inform you on the new schedule date & time.
        May 14, 18:47 PDT
        Scheduled - Our Voice carrier partner in Australia, New Zealand and Singapore is conducting a planned maintenance from 21 May 2025 at 04:00 PDT until 21 May 2025 at 06:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia, New Zealand and Singapore phone numbers.
        May 13, 23:36 PDT
        MMS Delivery Failures to Multiple Networks in the US from a subset of shortcodes
        Resolved - We are no longer experiencing MMS delivery failures to multiple networks in the US from a subset of shortcodes. This incident has been resolved.
        May 14, 17:50 PDT
        Monitoring - We are observing successful MMS delivery to multiple networks in the US from a subset of shortcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 14, 15:46 PDT
        Update - We are experiencing MMS delivery failures to multiple networks in the US from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 14, 14:05 PDT
        Investigating - We are experiencing MMS delivery failures to multiple networks in the US from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 14, 13:04 PDT
        SMS Delivery Delays to Ooredoo Network in Tunisia
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Ooredoo Network in Tunisia. This incident has been resolved.
        May 14, 17:05 PDT
        Update - We are still observing recovery in SMS delivery delays when sending messages to Ooredoo Network in Tunisia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 14, 16:36 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Ooredoo Network in Tunisia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 14, 14:39 PDT
        Update - We continue experiencing SMS Delivery Delays to Ooredoo Network in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 14, 12:31 PDT
        Investigating - We are experiencing SMS Delivery Delays to Ooredoo Network in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 14, 11:35 PDT
        Russia SMS Carrier Maintenance - Tele2 and New Mobile Communications LLC
        Completed - The scheduled maintenance has been completed.
        May 14, 17:02 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 14, 13:22 PDT
        Scheduled - The Tele2 and New Mobile Communications LLC networks in Russia are conducting an emergency maintenance from 14 May 2025 at 13:00 PDT until 14 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 and New Mobile Communications LLC Russia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 14, 13:19 PDT
        Russia SMS Carrier Maintenance - MegaFon and Yota
        Completed - The scheduled maintenance has been completed.
        May 14, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 14, 13:01 PDT
        Scheduled - The MegaFon and Yota networks in Russia are conducting a planned maintenance from 14 May 2025 at 13:00 PDT until 14 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon and Yota Russia handsets when sending via long codes and short codes.
        May 12, 15:18 PDT
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        May 14, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 14, 14:00 PDT
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 14 May 2025 at 14:00 PDT until 14 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        May 13, 02:26 PDT
        SMS Delivery Delays to Asia Cell Network in Iraq
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Asia Cell Network in Iraq. This incident has been resolved.
        May 14, 16:03 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Asia Cell Network in Iraq. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 14, 13:56 PDT
        Update - We are still experiencing SMS Delivery Delays to Asia Cell Network in Iraq. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 14, 12:00 PDT
        Investigating - We are experiencing SMS Delivery Delays to Asia Cell Network in Iraq. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 14, 11:01 PDT
        Elevated latency and error rate in Dialogflow agent integration
        Resolved - The issue with Dialogflow agent integrations has been resolved for all affected users. The services are operating normally at this time. We appreciate your patience and understanding during this period.
        May 14, 14:14 PDT
        Monitoring - Dialogflow agent integrations in US1 Region are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 min or as soon as more information becomes available.
        May 14, 13:37 PDT
        Update - We are investigating a service degradation with Dialogflow agent integrations affecting US1 Region experiencing elevated error rates and latency interacting with Dialogflow agents. We expect to provide another update in 1 hour or as soon as more information becomes available
        May 14, 12:42 PDT
        Investigating - Our engineers have identified a service degradation with DialogFlow cx e2e affecting US1 Region increasing error rates and latency interacting with Dialogflow agents. We expect to provide another update in 1 hour or as soon as more information becomes available
        May 14, 12:41 PDT
        SMS Delivery Delays to Etisalat in Afghanistan
        Resolved - We are no longer experiencing delivery report delays when sending to Etisalat in Afghanistan. This incident has been resolved.
        May 14, 12:49 PDT
        Monitoring - We are observing recovery in SMS Delivery Delays to Etisalat in Afghanistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 14, 11:09 PDT
        Update - We are still experiencing SMS Delivery Delays to Etisalat in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 14, 09:15 PDT
        Investigating - We are experiencing SMS Delivery Delays to Etisalat in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 14, 08:16 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        May 14, 05:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 13, 18:00 PDT
        Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 13 May 2025 at 18:00 PDT until 14 May 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 13, 04:03 PDT
        SMS Delivery Issue to Cubacel Network in Cuba
        Resolved - We are no longer experiencing SMS delivery issue when sending messages to Cubacel Network in Cuba. This incident has been resolved.
        May 14, 04:00 PDT
        Monitoring - We are observing recovery in SMS delivery when sending messages to Cubacel Network in Cuba. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 14, 02:10 PDT
        Investigating - We are experiencing SMS delivery issue when sending messages to Cubacel Network in Cuba. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 14, 01:18 PDT
        Multiple Destination MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        May 14, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 13, 21:00 PDT
        Scheduled - Our MMS carrier partner in the United States and Canada is conducting a planned maintenance from 13 May 2025 at 21:00 PDT until 14 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States and Canada handsets via United States and Canada long codes.
        Apr 30, 14:59 PDT
        Call Quality Issues To and From a Subset of Twilio's Numbers in Spain
        Resolved - The issue affecting call quality for calls to and from a subset of Twilio phone numbers in Spain has been resolved, and the service is functioning normally at this time.
        May 14, 03:31 PDT
        Monitoring - We have started seeing recovery for call quality issues to and from a subset of Twilio phone numbers in Spain. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 14, 01:42 PDT
        Investigating - We are observing call quality issues to and from a subset of Twilio phone numbers in Spain. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 14, 00:53 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        May 14, 03:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 13, 23:00 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 13 May 2025 at 23:00 PDT until 14 May 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via United States short codes.
        May 12, 15:45 PDT
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        May 14, 02:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 13, 22:00 PDT
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 13 May 2025 at 22:00 PDT until 14 May 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via long codes and short codes.
        May 12, 17:27 PDT
        Mexico SMS Carrier Maintenance - AT&T
        Completed - The scheduled maintenance has been completed.
        May 14, 01:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 13, 22:01 PDT
        Scheduled - The AT&T network in Mexico is conducting an emergency maintenance from 13 May 2025 at 22:00 PDT until 14 May 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 13, 14:48 PDT
        May 13, 2025
        Call Failures to Subset of Twilio Brazil Phone Numbers
        Resolved - The issue affecting inbound calls to subset off Twilio Brazil phone numbers has been resolved, and the service is functioning normally at this time.
        May 13, 22:45 PDT
        Update - We have started seeing recovery for inbound calls to subset of Twilio Brazil phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 13, 22:38 PDT
        Monitoring - We have started seeing recovery for inbound calls to subset of Twilio Brazil phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 13, 20:38 PDT
        Update - The issue causing inbound call failures to subset of Twilio Brazil phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 13, 20:20 PDT
        Identified - The issue causing inbound call failures to subset of Twilio Brazil phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 13, 19:09 PDT
        Investigating - Our monitoring systems have detected a potential issue with Call Failures to subset off Twilio Brazil phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        May 13, 19:06 PDT
        Uruguay SMS Carrier Maintenance - Antel
        Completed - The scheduled maintenance has been completed.
        May 13, 21:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 13, 20:00 PDT
        Scheduled - The Antel network in Uruguay is conducting an emergency maintenance from 13 May 2025 at 20:00 PDT until 13 May 2025 at 21:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Antel Uruguay handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 13, 14:19 PDT
        Our Engineers are Investigating an Issue with Sender ID
        Resolved - We have fully investigated the Sender ID issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
        May 13, 15:06 PDT
        Update - Our engineers are continuing to investigate the customer impact of a retroactive issue with Sender ID. We will follow up and provide customer impact details within 16 hours or sooner.
        May 13, 13:55 PDT
        Update - Our engineers are continuing to investigate the customer impact of a retroactive issue with Sender ID. We will follow up and provide customer impact details within 8 hours.
        May 12, 19:59 PDT
        Update - Our engineers are continueing to investigate the customer impact of a retroactive issue with Sender ID. We will follow up and provide customer impact details within 4 hours.
        May 12, 15:59 PDT
        Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Sender ID. We will follow up and provide customer impact details within 2 hours.
        May 12, 14:39 PDT
        SMS Delivery Failures To a Subset of Twilio Israel Longcodes
        Resolved - We are continuing to experience SMS delivery failures to a subset of Twilio Israel Longcodes. We have contacted all impacted customers directly with further details while our engineers continue to work with our carrier partner to resolve the issue. This Status Page post will be marked as resolved but we will continue to update impacted customers separately.
        May 13, 14:43 PDT
        Update - We are continuing to experience SMS delivery failures to a subset of Twilio Israel Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 12, 22:13 PDT
        Update - We are continuing to experience SMS delivery failures to a subset of Twilio Israel Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 11, 22:13 PDT
        Update - We are continuing to experience SMS delivery failures to a subset of Twilio Israel Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 11, 19:01 PDT
        Update - We are continuing to experience SMS Inbound delivery failures to Israel via a subset of Longcodes. While SMS Outbound delivery to Israel and Brazil is recovering via a subset of Longcodes. Our Engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 11, 03:56 PDT
        Update - We are continuing to experience SMS Inbound delivery failures to Israel via a subset of Longcodes. While SMS Outbound delivery to Israel and Brazil is recovering via a subset of Longcodes. Our Engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 10, 04:22 PDT
        Update - We are continuing to experience SMS Inbound delivery failures to Israel via a subset of Longcodes. While SMS Outbound delivery to Israel and Brazil is recovering via a subset of Longcodes. Our Engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 9, 04:26 PDT
        Update - We are continuing to experience SMS delivery failures to Brazil and Israel via subset of Longcodes. Our Engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 8, 03:58 PDT
        Update - We are continuing to experience SMS delivery failures to Brazil and Israel via subset of Longcodes. Our Engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 7, 03:50 PDT
        Update - We are continuing to investigate this issue.
        May 6, 03:59 PDT
        Update - We are experiencing SMS delivery failures to Brazil and Israel via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 6, 03:58 PDT
        Update - We are experiencing SMS delivery failures to Brazil and Israel via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        May 5, 12:06 PDT
        Update - We are experiencing SMS delivery failures to Brazil and Israel via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        May 5, 02:46 PDT
        Update - We are experiencing SMS delivery failures to Brazil and Israel via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        May 4, 22:47 PDT
        Update - We are experiencing SMS delivery failures to Brazil and Israel via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 4, 20:47 PDT
        Update - We are experiencing SMS delivery failures to Multiple Countries via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 4, 19:38 PDT
        Investigating - We are experiencing SMS delivery failures to Brazil via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 4, 18:38 PDT
        SMS Delivery Delays to Algar Telecom Network in Brazil
        Resolved - We are no longer experiencing MSMS delivery delays when sending messages to Algar Telecom Network in Brazil. This incident has been resolved
        May 13, 13:49 PDT
        Update - We continue to observe recovery in SMS delivery delays when sending messages to Algar Telecom Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 13, 12:35 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Algar Telecom Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 13, 10:49 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 13, 09:49 PDT
        Russia SMS Carrier Maintenance - Yota and MegaFon
        Completed - The scheduled maintenance has been completed.
        May 13, 12:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 13, 10:00 PDT
        Scheduled - The Yota and MegaFon networks in Russia are conducting a planned maintenance from 13 May 2025 at 10:00 PDT until 13 May 2025 at 12:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Yota and MegaFon Russia handsets.
        May 6, 08:00 PDT
        SMS Delivery Delays to Timor Telecom in Timor-Leste
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Timor Telecom in Timor-Leste. This incident has been resolved.
        May 13, 11:48 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Timor Telecom in Timor-Leste. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 13, 09:59 PDT
        Update - We continue experiencing SMS delivery delays when sending messages to Timor Telecom in Timor-Leste. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 13, 07:59 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Timor Telecom in Timor-Leste. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 13, 06:59 PDT
        SMS Delivery Delays and Failures to Etisalat in Afganistan
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Etisalat in Afganistan. This incident has been resolved.
        May 13, 08:24 PDT
        Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Etisalat in Afghanistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 13, 06:34 PDT
        Update - We continue to experience SMS delivery delays and failures when sending messages to Etisalat in Afganistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 12, 22:34 PDT
        Update - We continue to experience SMS delivery delays and failures when sending messages to Etisalat in Afganistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 12, 18:34 PDT
        Update - We continue to experience SMS delivery delays and failures when sending messages to Etisalat in Afganistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 12, 16:34 PDT
        Investigating - We are experiencing SMS delivery delays and failures when sending messages to Etisalat in Afganistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 12, 15:50 PDT
        TaskRouter Had Service Degradation (API 500s Failures) Impacting Flex and TaskRouter Customers
        Resolved - TaskRouter service was degraded for 7 minutes between 13:01 UTC and 13:07 UTC on 05/13/2025. During this period, customers would have experienced their API request failed with 500 errors. The issue has already been resolved and the team is actively monitoring to ensure no recurrence.
        May 13, 07:09 PDT
        Investigating - We've become aware of a potential issue with TaskRouter. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        May 13, 06:40 PDT
        SMS Delivery Delays to Zain Network in Kuwait
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Zain Network in Kuwait. This incident has been resolved.
        May 13, 06:44 PDT
        Monitoring - We are observing recovery in SMS delivery reports when sending messages to Zain Network in Kuwait. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 13, 04:57 PDT
        Update - After investigation, it has been identified that this incident is only impacting delivery reports, we can confirm that SMS Delivery to Zain Network in Kuwait is performing as expected. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        May 12, 15:15 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Zain Network in Kuwait. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 12, 08:12 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Zain Network in Kuwait. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 12, 04:10 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Zain Network in Kuwait. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 12, 02:18 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Zain Network in Kuwait. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 12, 01:22 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        May 13, 06:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 13, 02:00 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 13 May 2025 at 02:00 PDT until 13 May 2025 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via United States short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 12, 15:42 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        May 13, 05:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 12, 18:00 PDT
        Update - The T-Mobile network in the United States is conducting a planned maintenance from 12 May 2025 at 18:00 PDT until 13 May 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
        May 12, 12:54 PDT
        Update - We will be undergoing scheduled maintenance during this time.
        May 12, 12:51 PDT
        Update - The T-Mobile network in the United States is conducting a planned maintenance from 12 May 2025 at 18:00 PDT until 13 May 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
        May 12, 12:48 PDT
        Update - The T-Mobile network in the United States is conducting a planned maintenance from 12 May 2025 at 18:00 PDT until 13 May 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
        May 12, 12:45 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 12 May 2025 at 18:00 PDT until 13 May 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
        May 9, 18:35 PDT
        SMS Delivery Delays to Bandwidth Network in United States of America
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Bandwidth Network in United States of America. This incident has been resolved.
        May 13, 04:00 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Bandwidth Network in United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 13, 02:09 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to Bandwidth Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 12, 22:22 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to Bandwidth Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 12, 20:22 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Bandwidth Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 12, 19:22 PDT
        Mexico SMS Carrier Maintenance - AT&T
        Completed - The scheduled maintenance has been completed.
        May 13, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 12, 23:01 PDT
        Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 12 May 2025 at 23:00 PDT until 13 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to AT&T Mexico handsets when sending via long codes and short codes.
        May 8, 15:32 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        May 13, 02:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 12, 19:01 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 12 May 2025 at 19:00 PDT until 13 May 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes.
        Apr 15, 16:00 PDT
        United States Account Security Carrier Partner Maintenance - Verizon Wireless
        Completed - The scheduled maintenance has been completed.
        May 13, 01:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 12, 21:01 PDT
        Scheduled - Our carrier partner Verizon Wireless United States is conducting a planned maintenance from 12 May 2025 at 21:00 PDT until 13 May 2025 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for Verizon Wireless United States customers.



        Impacted Product: Verify Silent Network Auth



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 12, 15:16 PDT
        May 12, 2025
        SMS Delivery Delays to Orange Network in Israel
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange Network in Israel. This incident has been resolved.
        May 12, 23:31 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network in Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 12, 21:31 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to Orange Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 12, 19:31 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Orange Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 12, 18:31 PDT
        Brazil SMS Carrier Maintenance - TIM
        Completed - The scheduled maintenance has been completed.
        May 12, 23:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 12, 17:44 PDT
        Scheduled - The TIM network in Brazil is conducting an emergency maintenance from 12 May 2025 at 17:00 PDT until 12 May 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from TIM Brazil handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 12, 17:41 PDT
        Mexico SMS and MMS Carrier Maintenance - AT&T
        Completed - The scheduled maintenance has been completed.
        May 12, 22:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 12, 17:00 PDT
        Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 12 May 2025 at 17:00 PDT until 12 May 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to AT&T Mexico handsets.
        May 7, 07:52 PDT
        SMS Delivery Delays to Algar Telecom Network in Brazil
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom Network in Brazil. This incident has been resolved.
        May 12, 21:23 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Algar Telecom Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 12, 19:23 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 12, 17:23 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 12, 16:28 PDT
        SMS Delivery Delays to Virgin Mobile Network in Saudi Arabia
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Virgin Mobile Network in Saudi Arabia. This incident has been resolved.
        May 12, 20:57 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Virgin Mobile Network in Saudi Arabia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 12, 18:57 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Virgin Mobile Network in Saudi Arabia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 12, 16:16 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Virgin Mobile Network in Saudi Arabia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 12, 14:19 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Virgin Mobile Network in Saudi Arabia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 12, 13:33 PDT
        Belarus SMS Carrier Maintenance - Velcom, MTS and life:)
        Completed - The scheduled maintenance has been completed.
        May 12, 20:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 12, 15:00 PDT
        Scheduled - The Velcom, MTS and life:) networks in Belarus are conducting a planned maintenance from 12 May 2025 at 15:00 PDT until 12 May 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Velcom, MTS and life:) Belarus handsets.
        May 6, 04:19 PDT
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        May 12, 19:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 12, 13:00 PDT
        Scheduled - The Beeline network in Russia is conducting an emergency maintenance from 12 May 2025 at 13:00 PDT until 12 May 2025 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 12, 06:44 PDT
        SMS Delivery Delays To Etisalat Network in Egypt
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Etisalat network in Egypt. This incident has been resolved.
        May 12, 17:21 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Etisalat network in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available
        May 12, 15:23 PDT
        Update - We continue experiencing SMS delivery delays when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 12, 13:23 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 12, 12:23 PDT
        SMS Delivery Report Delays to Verizon Wireless in United States of America
        Resolved - We are no longer experiencing SMS delivery report delays when sending messages to Verizon Wireless in United States of America. This incident has been resolved.
        May 12, 16:05 PDT
        Monitoring - We are observing recovery in SMS delivery report delays when sending messages to Verizon Wireless in United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 12, 15:25 PDT
        Investigating - We are experiencing SMS delivery report delays when sending messages to Verizon Wireless in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 12, 14:51 PDT
        Degradation with Programmable Voice ‘s Virtual Agent with Google Dialogflow
        Resolved - Virtual Agents with Google Dialogflow has been resolved and Programmable Voice is operating normally at this time.
        May 12, 15:33 PDT
        Monitoring - Programmable Voice customers connecting to Virtual Agents with Google Dialogflow should now be operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        May 12, 13:37 PDT
        Update - Programmable Voice customers connecting to Virtual Agents may experience connection errors to their virtual agent due to an issue with Google Dialogflow. We have escalated to Google and will provide another update in 1 hour or as soon as more information becomes available.
        May 12, 13:21 PDT
        Investigating - Our monitoring systems have detected a potential issue with Connect/VirtualAgent. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        May 12, 13:03 PDT
        Customers Unable to Submit V2 Sender ID Applications for AU
        Resolved - Sender ID Applications for Australia submitted via the New Sender ID Application experience were degraded from 05/07/2025 14:19 PDT to 05/12/2025 14:41:53 PDT. During this period of time, some customers who opted to use this new experience to apply for Sender IDs in Australia were unable to complete their submissions when. The issue has now been resolved.
        May 12, 15:00 PDT
        On Call Engineers Are Investigating an Issue
        Resolved - We have fully investigated the Programmable Voice issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
        May 12, 10:20 PDT
        Investigating - Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        May 12, 09:33 PDT
        Errors Accessing Voice Recordings Metadata
        Resolved - From 10:00 PM PT on May 11, 2025 until 8:58 AM PT on May 12, 2025, customers may have sporadically received errors when attempting to access lists of recordings from the List Recordings endpoint. This issue has been resolved.
        May 12, 09:22 PDT
        Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Programmable Voice. We will follow up and provide customer impact details within 2 hours.
        May 12, 09:08 PDT
        May 11, 2025
        May 10, 2025
        May 9, 2025
        May 8, 2025
        May 7, 2025
        May 6, 2025
        May 5, 2025
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