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MMS Delivery Delays to US T-Mobile and AT&T
Update - We continue to experience MMS delivery delays to US T-Mobile from a subset of short codes. We are no longer experiencing delays to US AT&T short codes. Our engineers continue to work with our carrier partner to resolve the issue. We expect to provide another update in four hours or as soon as more information becomes available.
Jun 18, 14:16 PDT
Update - We are experiencing MMS delivery delays to US T-Mobile from a subset of short codes. We are no longer experiencing delays to US AT&T shortcodes. Our engineers continue to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 18, 12:15 PDT
Update - We are experiencing MMS delivery delays to US T-Mobile and AT&T from a subset of short codes. Our engineers are still working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 18, 11:14 PDT
Investigating - We are experiencing MMS delivery delays to US T-Mobile and AT&T from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 18, 10:17 PDT
SMS Delivery Delays to Congo Orange Network
Update - We continue to experience SMS delivery delays when sending messages to Congo Orange Network. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in four hours or as soon as more information becomes available.
Jun 18, 14:10 PDT
Update - We are experiencing SMS delivery delays when sending messages to Congo Orange Network. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 18, 12:10 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Congo Orange Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 18, 11:12 PDT
SMS Delivery Delays to Dominican Republic Orange Network
Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Dominican Republic Orange Network. Our engineering team has been alerted and is actively investigating. We will update in one hour or as soon as we have more information.
Jun 18, 13:51 PDT
SMS Delivery Delays to Israel Pelephone Network
Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Israel Pelephone Network. Our engineering team has been alerted and is actively investigating. We will update as in one hour or soon as we have more information.
Jun 18, 13:28 PDT
SMS Non-Delivery to Mexico Over Twilio Local Mexico Long Codes
Update - We continue to observe SMS delivery delays when sending messages to Mexico over Twilio Local Mexico Long Codes. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 18, 07:38 PDT
Update - We continue to observe SMS delivery delays when sending messages to Mexico over Twilio Local Mexico Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 18, 03:40 PDT
Update - We continue to experience SMS delivery delays when sending messages to Mexico over Twilio Local Mexico Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 18, 01:40 PDT
Investigating - We are experiencing delivery failures sending to Mexico over Twilio Local Mexico Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 18, 00:40 PDT
PROGRAMMABLE MESSAGING Operational
MMS Operational
SMS Operational
SMPP Operational
Messaging Channels Operational
Notify Operational
Conversations Operational
Messaging Insights Operational
PROGRAMMABLE VOICE Operational
PSTN Operational
SIP Interface Operational
Client Web Operational
Client Mobile ? Operational
Conference ? Operational
Recording ? Operational
Queue ? Operational
Text-to-Speech ? Operational
Recording Transcriptions Operational
TwiML Operational
Voice Insights Operational
Speech Recognition Operational
ACCOUNT SECURITY Operational
Authy 2FA Operational
Verify Operational
Authy App Operational
Lookup ? Operational
AUTOPILOT Operational
ELASTIC SIP TRUNKING ? Operational
FLEX Operational
TaskRouter ? Operational
Flex Application Platform Operational
Flex Insights Operational
INTERCONNECT Operational
PHONE NUMBERS ? Operational
PROGRAMMABLE CHAT Operational
PROGRAMMABLE FAX Operational
PROGRAMMABLE VIDEO Operational
Group Rooms Operational
Peer-to-Peer Rooms Operational
Recordings Operational
Compositions Operational
Network Traversal Service ? Operational
Go Rooms Operational
PROXY Operational
SERVERLESS Operational
Studio Operational
Functions Operational
Assets Operational
TwiML Bins Operational
Sync Operational
DEVELOPER TOOLS Operational
Console Operational
Event Streams Operational
Debugger & Alerts Operational
Documentation Operational
REST API ? Operational
TWILIO PLATFORM Operational
Billing Operational
Customer Support Center ? Operational
Other Operational
CARRIER NETWORK Degraded Performance
SMS Long Code, North America Operational
MMS Long Code, North America Operational
SMS Short Code, North America Operational
MMS Short Code, North America Degraded Performance
SMS Toll-Free, North America Operational
MMS Toll-Free Operational
SMS, Latin America Degraded Performance
SMS, APAC Operational
SMS, Europe Operational
SMS, Middle East & Africa Degraded Performance
SMS Delivery Notifications & Status Callbacks Operational
Voice, North America Operational
Voice, Latin America Operational
Voice, APAC Operational
Voice, Europe Operational
Voice, Middle East & Africa Operational
INTERNET OF THINGS Operational
Programmable Wireless Operational
Super SIM Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Syrian Internet Service Temporarily Suspended Affecting the SMS Service for Mobile Operators: 19 June 2021 at 18:00 PDT until 20 June at 00:30 PDT Jun 19, 18:00 - Jun 20, 00:30 PDT
Due to general examination for the High School students in Syria, outages are expected in the internet service in this country from 19 June 2021 at 18:00 PDT until 20 June 2021 at 00:30 PDT. As a consequence of this, the SMS service for Syrian Mobile Operators could be affected resulting in SMS delivery delays or failures to and from all Syrian Networks during those window times.
Posted on Jun 1, 16:55 PDT
US MMS Carrier Partner Maintenance Jun 20, 23:00 - Jun 21, 03:00 PDT
Our MMS carrier partner in the US is conducting a planned maintenance from 20 June 2021 at 23:00 PDT until 21 June 2021 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via US longcode.
Posted on Jun 13, 03:25 PDT
SMS Carrier Maintenance - Tele2 Russian Federation Jun 21, 13:00-17:00 PDT
The Tele2 network in Russia is conducting a scheduled maintenance from 21 June 2021 at 13:00 PDT until 21 June 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 handset.
Posted on Jun 17, 04:43 PDT
UAE SMS Carrier Maintenance - Etisalat Jun 21, 13:00-19:00 PDT
The Etisalat network in UAE is conducting a planned maintenance from 21 June 2021 at 13:00 PDT until 21 June 2021 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Etisalat handsets.
Posted on Jun 17, 19:58 PDT
Russia SMS Carrier Maintenance - Megafon Russia Federation Jun 21, 13:00-17:00 PDT
The Megafon network in Russia Federation is conducting a Scheduled Maintenance from 21 June 2021 at 13:00 PDT until 21 June 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia Federation handsets.
Posted on May 25, 03:21 PDT
UK Voice Carrier Partner Maintenance Jun 21, 16:00-21:00 PDT
Update - Our Voice carrier partner in the UK is conducting a planned maintenance on 21 June from 16:00 PDT - 21:00 PDT. During the maintenance window, there could be intermittent failures for calls from and to a subset of UK handsets.
Jun 8, 06:51 PDT
Scheduled - During the maintenance window, there could be intermittent failures for calls from and to a subset of UK handsets.
Jun 8, 06:40 PDT
Syrian Internet Service Temporarily Suspended Affecting the SMS Service for Mobile Operators: 21 June 2021 at 18:00 PDT until 22 June at 00:30 PDT Jun 21, 18:00 - Jun 22, 00:30 PDT
Due to general examination for the High School students in Syria, outages are expected in the internet service in this country from 21 June 2021 at 18:00 PDT until 22 June 2021 at 00:30 PDT. As a consequence of this, the SMS service for Syrian Mobile Operators could be affected resulting in SMS delivery delays or failures to and from all Syrian Networks during those window times.
Posted on Jun 1, 16:52 PDT
US SMS Carrier Maintenance - Verizon Jun 21, 22:00 - Jun 22, 03:00 PDT
The Verizon network in the US is conducting a planned maintenance on below mentioned dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon handsets.
Posted on Jun 16, 00:17 PDT
US SMS Carrier Partner Maintenance Jun 21, 23:00 - Jun 22, 03:00 PDT
Our SMS carrier partner in the US is conducting a planned maintenance from 21 June 2021 at 23:00 PDT until 22 June 2021 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US longcode.
Posted on Jun 13, 03:26 PDT
UK SMS Carrier Maintenance - 3 (Hutchison 3G UK Ltd) Jun 22, 15:30-21:30 PDT
The Hutchison 3G network in UK is conducting a planned maintenance from 22 June 2021 at 15:30 PDT until 22 June 2021 at 21:300 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from H3G handsets.
Posted on Jun 16, 00:23 PDT
UK Voice Carrier Partner Maintenance Jun 22, 16:00-21:00 PDT
Update - Our Voice carrier partner in the UK is conducting a planned maintenance on 22 June from 16:00 PDT - 21:00 PDT. During the maintenance window, there could be intermittent failures for calls from and to a subset of UK handsets.
Jun 8, 06:52 PDT
Scheduled - During the maintenance window, there could be intermittent failures for calls from and to a subset of UK handsets.
Jun 8, 06:44 PDT
Mexico SMS Carrier Maintenance - Telcel Jun 22, 20:00 - Jun 23, 00:30 PDT
The Telcel network in Mexico is conducting a planned maintenance from 22 June 2021 at 20:00 PDT until 23 June 2021 at 00:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel handsets.
Posted on Jun 15, 22:36 PDT
US SMS Carrier Maintenance - AT&T US Jun 22, 21:00 - Jun 23, 04:00 PDT
The AT&T network in the US is conducting a planned maintenance from 22 June 2021 at 21:00 PDT until 23 June 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets when sending via US shortcode, US longcode and US Toll-free numbers.
Posted on Jun 17, 20:16 PDT
US SMS Carrier Maintenance - US Cellular Jun 22, 23:00 - Jun 23, 02:00 PDT
The US Cellular network in the US is conducting a scheduled maintenance from 22 June 2021 at 23:00 PDT until 23 June 2021 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular handsets via US shortcodes and US toll-free numbers
Posted on Jun 13, 09:15 PDT
Canada SMS Carrier Partner Maintenance Jun 23, 01:00-02:00 PDT
Our SMS carrier partner in Canada is conducting a planned maintenance from 23 June 2021 at 01:00 PDT until 23 June 2021 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Canada handsets to Canada Long Code.
Posted on Jun 17, 19:26 PDT
Russia SMS Carrier Maintenance - Tele2 Jun 23, 12:00-16:00 PDT
The Tele2 network in the Russia is conducting a planned maintenance on below mentioned dates, During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 handsets.
Posted on Jun 4, 21:52 PDT
Russia SMS Carrier Maintenance - Megafon Russia Federation Jun 23, 13:00-17:00 PDT
The Megafon network in Russia Federation is conducting a Scheduled Maintenance from 23 June 2021 at 13:00 PDT until 23 June 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia Federation handsets.
Posted on May 25, 03:22 PDT
Austria SMS Carrier Maintenance - T-Mobile (Deutsche Telekom) Jun 23, 14:00-21:00 PDT
The T-Mobile network in Austria is conducting a planned maintenance from 23 June 2021 at 14:00 PDT until 23 June 2021 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile handsets.
Posted on Jun 17, 19:54 PDT
UK Voice Carrier Partner Maintenance Jun 23, 16:00-21:00 PDT
Our Voice carrier partner in the UK is conducting a planned maintenance 23 June 16:00 - 21:00 PDT. During the maintenance window, there could be intermittent failures for calls from and to a subset of UK handsets.
Posted on Jun 8, 06:45 PDT
US SMS Carrier Maintenance - AT&T US Jun 23, 21:00 - Jun 24, 04:00 PDT
The AT&T network in the US is conducting a planned maintenance from 23 June 2021 at 21:00 PDT until 24 June 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets when sending via US shortcode, US longcode and US Toll-free numbers.
Posted on Jun 17, 20:17 PDT
US SMS Carrier Maintenance - Verizon Jun 23, 22:00 - Jun 24, 03:00 PDT
The Verizon network in the US is conducting a planned maintenance on below mentioned dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon handsets.
Posted on Jun 16, 00:18 PDT
Canada SMS Carrier Partner Maintenance Jun 24, 01:00-03:00 PDT
Our SMS carrier partner in Canada is conducting a planned maintenance from 24 June 2021 at 01:00 PDT until 24 June 2021 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Canada handsets to Canada Long Code.
Posted on Jun 17, 19:27 PDT
SMS Carrier Maintenance - O2 UK Jun 24, 15:00-23:00 PDT
The O2 network in UK is conducting a scheduled maintenance from 24 June 2021 at 15:00 PDT until 24 June 2021 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 UK handsets.
Posted on Jun 18, 07:41 PDT
UK Voice Carrier Partner Maintenance Jun 24, 16:00-21:00 PDT
Our Voice carrier partner in the UK is conducting a planned maintenance on 24 June from 16:00 PDT - 21:00 PDT. During the maintenance window, there could be intermittent failures for calls from and to a subset of UK handsets.
Posted on Jun 8, 06:49 PDT
Russia SMS Carrier Maintenance - Megafon Russia Federation Jun 28, 13:00-17:00 PDT
The Megafon network in Russia Federation is conducting a Scheduled Maintenance from 28 June 2021 at 13:00 PDT until 28 June 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia Federation handsets.
Posted on May 25, 03:23 PDT
UK Voice Carrier Partner Maintenance Jun 28, 15:00-20:00 PDT
Our Voice carrier partner in the UK is conducting a planned maintenance on 28 June from 15:00 PDT - 20:00 PDT. During the maintenance window, there could be intermittent failures for calls from and to a subset of UK handsets.
Posted on Jun 16, 05:44 PDT
UK Voice Carrier Partner Maintenance Jun 29, 11:00-16:00 PDT
Our Voice carrier partner in the UK is conducting a planned maintenance from 29 June 2021 at 11:00 PDT until 29 June 2021 at 16:00 PDT. During the maintenance window, there could be intermittent failures for calls from and to a subset of UK handsets.
Posted on Jun 15, 05:03 PDT
UK Voice Carrier Partner Maintenance Jun 29, 15:00-20:00 PDT
Our Voice carrier partner in the UK is conducting a planned maintenance on 29 June from 15:00 PDT - 20:00 PDT. During the maintenance window, there could be intermittent failures for calls from and to a subset of UK handsets.
Posted on Jun 16, 05:46 PDT
Russia SMS Carrier Maintenance - Tele2 Jun 30, 12:00-16:00 PDT
The Tele2 network in the Russia is conducting a planned maintenance on below mentioned dates, During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 handsets.
Posted on Jun 4, 21:53 PDT
Russia SMS Carrier Maintenance - Megafon Russia Federation Jun 30, 13:00-17:00 PDT
The Megafon network in Russia Federation is conducting a Scheduled Maintenance from 30 June 2021 at 13:00 PDT until 30 June 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia Federation handsets.
Posted on May 25, 03:24 PDT
UK Voice Carrier Partner Maintenance Jun 30, 15:00-20:00 PDT
Our Voice carrier partner in the UK is conducting a planned maintenance on 30 June from 15:00 PDT - 20:00 PDT. During the maintenance window, there could be intermittent failures for calls from and to a subset of UK handsets.
Posted on Jun 16, 05:47 PDT
UK Voice Carrier Partner Maintenance Jul 1, 11:00-16:00 PDT
Our Voice carrier partner in the UK is conducting a planned maintenance from 01 July 2021 at 11:00 PDT until 1 July 2021 at 16:00 PDT. During the maintenance window, there could be intermittent failures for calls from and to a subset of UK handsets.
Posted on Jun 15, 05:06 PDT
UK Voice Carrier Partner Maintenance Jul 1, 15:00-20:00 PDT
Our Voice carrier partner in the UK is conducting a planned maintenance on 01 July from 15:00 PDT - 20:00 PDT. During the maintenance window, there could be intermittent failures for calls from and to a subset of UK handsets.
Posted on Jun 16, 05:48 PDT
Mexico SMS Carrier Maintenance - Telcel Mexico Jul 8, 21:40 - Jul 9, 01:40 PDT
The Telcel network in Mexico is conducting an emergency maintenance from 08 June 2021 at 21:40 PDT until 09 June 2021 at 01:40 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel Mexico handsets.
Posted on May 26, 04:00 PDT
System Metrics Month Week Day
API Uptime
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API Response Time - North America
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API Response Time - Europe
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Past Incidents
Jun 18, 2021
SMS Delivery Reports Issue Over South Africa - Cell C Network
Resolved - We are no longer experiencing inconsistencies in the delivery reports when sending to South Africa - Cell C network. This incident has been resolved.
Jun 18, 09:57 PDT
Monitoring - We are observing recovery with regards to the delivery reports when sending to South Africa - Cell C network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 18, 08:08 PDT
Update - We are experiencing inconsistencies in the delivery reports when sending to South Africa - Cell C network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 18, 07:08 PDT
Investigating - We've become aware of a potential issue with SMS delivery failures over South Africa - Cell C network. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 18, 06:49 PDT
Inbound Call Failures to a Subset of Twilio Poland Numbers
Resolved - This incident has been resolved.
Jun 18, 01:45 PDT
Update - The issue affecting inbound calls to Twilio Poland phone numbers has been resolved, and the service is functioning normally at this time.
Jun 18, 01:45 PDT
Monitoring - We have started seeing recovery for inbound calls to Twilio Poland phone numbers for the last 45 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 18, 01:00 PDT
Update - We are continuing to investigate the issue of call failures to a subset of Twilio Poland numbers with our carrier partner. We expect to provide another update in 8 hours or as soon as we have more information.
Jun 17, 23:45 PDT
Update - We are continuing to investigate the issue of call failures to a subset of Twilio Poland numbers with our carrier partner. We expect to provide another update in 4 hours or as soon as we have more information.
Jun 17, 19:45 PDT
Update - We are continuing to investigate the issue causing failures when calling inbound to a subset of Twilio's Poland numbers. We will provide an update in two hours or as soon as we have more information.
Jun 17, 17:46 PDT
Investigating - Our monitoring systems have detected a potential issue with Inbound Call Failures to subsets of Twilio's Poland numbers. Our engineering team has been alerted and is actively investigating. We will provide an update in one hour or as soon as we have more information.
Jun 17, 16:46 PDT
Jun 17, 2021
SMS Delivery Delays to Mauritania Chinguitel
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Mauritania Chinguitel. This incident has been resolved.
Jun 17, 20:43 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Mauritania Chinguitel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 17, 18:53 PDT
Update - We are continuing to investigate the issue causing SMS delivery delays to Mauritania Chinguitel. We will update in two hours or as soon as we have more information.
Jun 17, 17:02 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Mauritania Chinguitel. Our engineering team has been alerted and is actively investigating. We will update in one hour or as soon as we have more information.
Jun 17, 16:02 PDT
SMS Carrier Maintenance - 3HK Hong Kong
Completed - The scheduled maintenance has been completed.
Jun 17, 15:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 10:00 PDT
Scheduled - The 3HK network in Hong Kong is conducting a planned maintenance from 17 June 2021 at 10:00 PDT until 17 June 2021 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from 3HK Hong Kong handsets.
Jun 15, 07:01 PDT
Super SIM Network Connectivity Issues
Resolved - The incident causing connectivity issues for Super SIMs has been resolved.
Jun 17, 13:39 PDT
Monitoring - Our downstream network partner has completed their emergency maintenance window successfully. They will continue monitoring for service stability over the next 24 hours. We will provide a status update in 24 hours or as soon as more information becomes available.
Jun 17, 08:54 PDT
Update - Our downstream network partner has completed their emergency maintenance window successfully. They continue monitoring for the next 12-24 hours. An additional maintenance window is planned for tomorrow around 06:00 UTC to repeat the procedure for another network connection to improve stability. We will provide a status update in 8 hours or as soon as more information becomes available.
Jun 17, 05:32 PDT
Update - Our downstream network partner is in the middle of their emergency maintenance window. It is not expected that this work will interrupt traffic. We continue to work with them on this and we will provide a status update in 8 hours or as soon as more information becomes available.
Jun 16, 23:31 PDT
Update - Our downstream network partner is in the middle of their emergency maintenance window. It is not expected that this work will interrupt traffic. We continue to work with them on this and we will provide a status update in 4 hours or as soon as more information becomes available.
Jun 16, 19:30 PDT
Update - Our downstream network partner is in the middle of their emergency maintenance window. It is expected to complete within the next hour. It is not expected that this work will interrupt traffic. We will provide an update at 7:30 PM PT or as more information becomes available.
Jun 16, 17:30 PDT
Update - Our downstream network partner believes they have identified an issue on one of their network connections that may have caused the drops that have occurred since 7:30am PT today. They are planning an emergency maintenance window which will begin at 3:30pm PT. It is not expected that this work will interrupt traffic. We will provide an update at 5:30 PM PT or as more information becomes available.
Jun 16, 15:22 PDT
Update - After previously seeing traffic at 90% recovery, our monitoring shows that traffic is unstable, resulting in intermittent connectivity for our customers. We continue to investigate with our carrier partner and we will provide a status update in two hours or as soon as more information becomes available.
Jun 16, 14:55 PDT
Update - After previously seeing traffic at 90% recovery, our monitoring shows that traffic is unstable, resulting in intermittent connectivity for our customers. We continue to investigate with our carrier partner and we will provide a status update in one hour or as soon as more information becomes available.
Jun 16, 13:55 PDT
Investigating - After previously seeing traffic at 90% recovery, our monitoring shows that traffic is unstable, resulting in intermittent connectivity for our customers. We are reverting back to investigating with our carrier partner and we will provide a status update in 30 minutes or as soon as more information becomes available.
Jun 16, 13:22 PDT
Update - We are seeing that the traffic between our partner carrier and Twilio is fully restored and our customers successfully re-attach. Our partner carrier has also moved to monitoring for 24 hours to investigate the root cause and is not planning any changes until tomorrow. Our customer traffic is at about 90% of the before incident levels and very slowly increasing further. We will provide another update in 24 hours or sooner once more information becomes available.
Jun 16, 12:50 PDT
Monitoring - Our impacted downstream partners continue working on restoring links between themselves. User traffic is successfully reaching Twilio. We are now seeing new data sessions being established on 2G/3G and LTE. We are continuing to monitor the recovery as device reconnect and additional links are restored. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 16, 10:50 PDT
Update - We experienced a temporary drop in data sessions on one of Super SIM's downstream connectivity partners around 7:30am PT. Devices that have reconnected to the cellular networks may have been able to reconnect. We have observed some devices that have reconnected after the drop that are still unable to use data. We are continuing to investigate this with our connectivity partners. We will provide another update in 2 hours or sooner once more information becomes available.
Jun 16, 09:12 PDT
Update - We are experiencing Super SIM connectivity issues with one of our partners. Devices may experience data connectivity issues. Our engineering team is still actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
Jun 16, 08:13 PDT
Investigating - We are experiencing Super SIM connectivity issues with one of our partners. Devices may experience data connectivity issues. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 30 mins or sooner once more information becomes available.
Jun 16, 07:44 PDT
SMS Delivery Delays Over Nigeria Glo Mobile Network
Resolved - The issue that was causing SMS delivery delays when sending messages over the Nigeria Glo Mobile Network has been resolved.
Jun 17, 12:12 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages over the Nigeria Glo Mobile Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 17, 11:15 PDT
Update - We are experiencing SMS delivery delays when sending messages over the Nigeria Glo Mobile Network. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 17, 09:19 PDT
Investigating - We are experiencing SMS delivery delays when sending messages over the Nigeria Glo Mobile Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 17, 08:23 PDT
SMS Delivery Report Delays When Sending to Cellular Corp Network from USA Short Codes
Resolved - We are no longer experiencing delivery report delays when sending to Cellular Corp Network from USA short codes. This incident has been resolved.
Jun 17, 11:55 PDT
Monitoring - We are observing recovery in delivery report delays when sending to Cellular Corp Network from USA short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 17, 10:08 PDT
Investigating - We are experiencing delays in receiving message delivery reports when sending to Cellular Corp Network USA short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 17, 09:38 PDT
SMS Carrier Maintenance - Vodafone-Idea India
Completed - The scheduled maintenance has been completed.
Jun 17, 11:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 10:31 PDT
Scheduled - The Vodafone-Idea network in India is conducting a scheduled maintenance from 17 June 2021 at 10:30 PDT until 17 June 2021 at 11:15 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone-Idea handset.
Jun 17, 08:33 PDT
SMS Delivery Failures For Long Code Numbers
Resolved - After further investigation, there was no actual impact to incoming SMS. This incident has been resolved.
Jun 17, 09:58 PDT
Update - We are experiencing delivery failures when receiving messages to a subset of long code numbers in the US. Our engineers are still working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 17, 08:40 PDT
Investigating - We are experiencing delivery failures when receiving messages to a subset of long code numbers in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 17, 07:40 PDT
Vietnam SMS Carrier Maintenance - Vinaphone
Completed - The scheduled maintenance has been completed.
Jun 17, 08:50 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 08:31 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 15, 23:29 PDT
Scheduled - The Vinaphone network in Vietnam is conducting a planned maintenance from 17 June 2021 at 08:30 PDT until 17 June 2021 at 08:50 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Vinaphone
Jun 15, 23:29 PDT
SMS Delivery Delays to Iran
Resolved - We have fully investigated the issue regarding SMS delivery Delays to Iran and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns.
Jun 17, 06:28 PDT
Update - We are continuing to work with our carrier partner to resolve SMS Delivery Delays to MCI Network in Iran. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jun 17, 04:51 PDT
Update - We are continuing to work with our carrier partner to resolve SMS delivery delays to MCI network in Iran. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 17, 02:55 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to MCI Network in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 17, 01:58 PDT
Outbound Call Failures to Malaysia
Resolved - The issue affecting Malaysia origin local calls has been resolved, and the service is functioning normally at this time.
Jun 17, 04:24 PDT
Monitoring - We have started seeing recovery for Malaysia origin local calls. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 17, 02:29 PDT
Update - We continue to investigate elevated number of outbound call failures to Malaysia. Our engineers are currently working to gather more information. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 17, 02:03 PDT
Update - We continue to investigate elevated number of outbound call failures to Malaysia. Our engineers are currently working to gather more information. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 17, 00:13 PDT
Update - We are still investigating call irregularities with calls from Twilio to phone numbers in Malaysia. Our engineers are currently working to gather more information. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 16, 22:05 PDT
Investigating - We are currently investigating call irregularities with calls from Twilio to phone numbers numbers in Malaysia. Our engineers are currently working to gather more information. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 16, 21:05 PDT
US SMS Carrier Maintenance - T-Mobile US
Completed - The scheduled maintenance has been completed.
Jun 17, 03:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 23:02 PDT
Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 16 June 2021 at 23:00 PDT until 17 June 2021 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets via US longcode, US shortcode and US toll-free numbers.
Jun 16, 19:43 PDT
US MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jun 17, 03:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 23:00 PDT
Scheduled - Our MMS carrier partner in the US is conducting a planned maintenance from 16 June 2021 at 23:00 PDT until 17 June 2021 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via US longcode.
Jun 13, 03:24 PDT
SMS Delivery Delays to SFR Network in France
Resolved - We are no longer experiencing SMS delivery delays when sending messages to SFR Network in France. This incident has been resolved.
Jun 17, 02:51 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to SFR Network in France. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 17, 02:05 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to SFR Network in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 17, 01:13 PDT
SMS Carrier Partner Maintenance - Small US Regional Carriers
Completed - The scheduled maintenance has been completed.
Jun 17, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 21:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting an emergency maintenance from 16 June 2021 at 21:00 PDT until 17 June 2021 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from these small regional carriers via subset of US shortcodes.
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
In land Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA
Jun 16, 19:53 PDT
Syrian Internet Service Temporarily Suspended Affecting the SMS Service for Mobile Operators: 16 June 2021 at 18:00 PDT until 17 June at 00:30 PDT
Completed - The scheduled maintenance has been completed.
Jun 17, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 18:00 PDT
Scheduled - Due to general examination for the High School students in Syria, outages are expected in the internet service in this country from 16 June 2021 at 18:00 PDT until 17 June 2021 at 00:30 PDT. As a consequence of this, the SMS service for Syrian Mobile Operators could be affected resulting in SMS delivery delays or failures to and from all Syrian Networks during those window times.
Jun 1, 16:56 PDT
SMS Delivery Delay to Golis Network in Somalia
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Golis network in Somalia. This incident has been resolved.
Jun 17, 00:10 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Golis network in Somalia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 16, 22:22 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Golis network in Somalia. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 16, 22:15 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Golis network in Somalia. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 16, 20:15 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Golis network in Somalia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 16, 19:15 PDT
Jun 16, 2021
Flex Phone Number Registrations Overriding Voice URLs
Resolved - The issue with Flex that causes the Phone Number's Voice URL to be overridden unintentionally when registering the same number with Flex to add messaging has been fixed. This incident has been resolved.
Jun 16, 22:53 PDT
Update - Our engineers have identified the issue with Flex that causes the Phone Number's Voice URL to be overridden unintentionally when registering the same number with Flex to add messaging. The team is actively working on a fix. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 16, 20:07 PDT
Update - Our engineers have identified the issue with Flex that causes the Phone Number's Voice URL to be overridden unintentionally. The team is actively working on a fix. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 16, 18:07 PDT
Identified - Our engineers have identified the issue with Flex that causes the Phone Number's Voice URL to be overridden unintentionally. The team is working on a fix. We will provide another update in one hour or as soon as more information becomes available.
Jun 16, 17:07 PDT
Update - Our engineers continue to investigate an issue with Flex phone number registrations to the Proxy product from the Twilio console that causes the Phone Number's Voice URL to be overridden unintentionally. A workaround is to use the REST API to reset the Voice URL. We will provide another update in one hour or as soon as more information becomes available.
Jun 16, 16:07 PDT
Update - We have received reports of an issue with Flex phone number registrations to the Proxy product from the Twilio console that causes the Phone Number's Voice URL to be overridden unintentionally. A workaround is to use the REST API to reset the Voice URL. Our engineers are investigating, and we will provide another update in 30 minutes.
Jun 16, 15:37 PDT
Investigating - Our monitoring systems have detected a potential issue with Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 16, 15:24 PDT
Outbound calls to Malaysia failing to connect
Resolved - We have fully investigated the issue related to making outbound calls from Twilio Phone numbers to Non-Twilio Phone numbers in Malaysia, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Jun 16, 20:41 PDT
Investigating - We've become aware of a potential issue while making outbound calls from Twilio Phone numbers to Non-Twilio Phone numbers in Malaysia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 16, 20:10 PDT
Russia SMS Carrier Maintenance - Megafon Russia Federation
Completed - The scheduled maintenance has been completed.
Jun 16, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 13:00 PDT
Scheduled - The Megafon network in Russia Federation is conducting a Scheduled Maintenance from 16 June 2021 at 13:00 PDT until 16 June 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia Federation handsets.
May 25, 03:20 PDT
Russia SMS Carrier Maintenance - Tele2
Completed - The scheduled maintenance has been completed.
Jun 16, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 12:00 PDT
Scheduled - The Tele2 network in the Russia is conducting a planned maintenance on below mentioned dates, During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 handsets.
Jun 4, 21:51 PDT
SMS Delivery Delays to Multiple Networks
Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in the North America. This incident has been resolved.
Jun 16, 13:28 PDT
Update - We are continuing our investigation and have discovered that a subset of SMS long codes is also affected by SMS delivery delays to multiple networks. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 16, 11:28 PDT
Investigating - We are experiencing SMS delivery delays when sending messages over a subset of short codes to multiple networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 16, 10:30 PDT
SMS Delivery Delays to Orange Network Congo
Resolved - The incident causing SMS delivery delays when sending messages to Orange Network Congo has been resolved.
Jun 16, 12:45 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network Congo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 16, 10:42 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Orange Network Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 16, 09:44 PDT
On Call Engineers are Investigating BulkExport Job Tool Resulting in Errors in Console
Resolved - We have fully investigated the issue with BulkExport Job Tool resulting in errors in Console triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Jun 16, 11:02 PDT
Investigating - Our monitoring systems have detected a potential issue with BulkExport Job Tool resulting in errors in Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 16, 10:30 PDT
TaskRouter Workers Are Stuck With Reservations
Resolved - Workers in TaskRouter are no longer stuck with reservations in a pending state and TaskRouter is operating normally at this time. The incident has been resolved.
Jun 16, 10:00 PDT
Monitoring - Workers in TaskRouter are no longer stuck with reservations in a pending state. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Jun 16, 08:19 PDT
Identified - We are addressing the issue where a subset of Workers in TaskRouter are stuck with reservations in a pending state. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 16, 07:29 PDT
Investigating - We are investigating an issue where some Workers in TaskRouter are stuck with reservations. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 16, 06:30 PDT
Super SIM Network Connectivity Issues
Resolved - Super SIM network connectivity issues have been resolved and Super SIM is operating normally at this time.
Jun 16, 07:36 PDT
Update - Our impacted downstream partners restored links between themselves. User traffic is successfully reaching Twilio. We are seeing new data sessions are successfully established on 2G/3G and LTE. We keep monitoring the recovery and will provide another update in one hour or as soon as more information becomes available.
Jun 16, 06:38 PDT
Update - Our impacted downstream partners restored links between themselves. User traffic is successfully reaching Twilio. We are seeing new data sessions are successfully established on 2G/3G and LTE. We keep monitoring the recovery and will provide another update in one hour or as soon as more information becomes available.
Jun 16, 05:38 PDT
Monitoring - Our impacted downstream partners continue working on restoring links between themselves. User traffic is successfully reaching Twilio. We are now seeing new data sessions being established on 2G/3G and LTE. We are continuing to monitor the recovery as device reconnect and additional links are restored. We will provide another update in one hour or as soon as more information becomes available.
Jun 16, 04:00 PDT
Update - Our impacted downstream partners continue to work on rerouting efforts to stabilize their links between themselves and partners. Additional filtering capabilities have been deployed by our downstream partners to control the flow of traffic between nodes in their networks. The reduced traffic successfully traverses the networks and remains stable, the limits are increased slowly, allowing more devices to reconnect. We are seeing some recovery of traffic, especially on 2G and 3G data traffic. We will provide another update in one hour or as soon as more information becomes available.
Jun 16, 02:26 PDT
Update - Our impacted downstream partners continue to work on rerouting efforts to stabilize their links between themselves and partners. Additional filtering capabilities have been deployed by our downstream partners to control the flow of traffic between nodes in their networks. If the reduced traffic successfully traverses the networks and remains stable, the limits will be increased, allowing more devices to reconnect. We will provide another update in one hour or as soon as more information becomes available.
Jun 16, 01:24 PDT
Update - Our impacted downstream partners continue to work on rerouting efforts to stabilize their links between themselves and partners. Additional filtering capabilities have been deployed by our downstream partners to control the flow of traffic between nodes in their networks. If the reduced traffic successfully traverses the networks and remains stable, the limits will be increased, allowing more devices to reconnect. We will provide another update in one hour or as soon as more information becomes available.
Jun 16, 00:21 PDT
Update - Our impacted downstream partners continue to work on rerouting efforts to stabilize their links between themselves and partners. After a brief surge in new data sessions being established over LTE, we are again seeing devices unable to establish new connections. New connections continue to fail on 2G/3G as well as LTE. We are continuing to monitor the recovery as device reconnect and additional links are restored. We will provide another update in one hour or as soon as more information becomes available.
Jun 15, 23:17 PDT
Update - Our impacted downstream partners continue to work on rerouting efforts to stabilize their links between themselves and partners. After a brief surge in new data sessions being established over LTE, we are again seeing devices unable to establish new connections. New connections continue to fail on 2G/3G as well as LTE. We are continuing to monitor the recovery as device reconnect and additional links are restored. We will provide another update in one hour or as soon as more information becomes available.
Jun 15, 22:17 PDT
Update - Our impacted downstream partners continue to work on rerouting efforts to stabilize their links between themselves and partners. After a brief surge in new data sessions being established over LTE, we are again seeing devices unable to establish new connections. New connections continue to fail on 2G/3G as well as LTE. We are continuing to monitor the recovery as device reconnect and additional links are restored. We will provide another update in one hour or as soon as more information becomes available.
Jun 15, 21:17 PDT
Update - Our impacted downstream partners continue to work on rerouting efforts to stabilize their links between themselves and partners. After a brief surge in new data sessions being established over LTE, we are again seeing devices unable to establish new connections. New connections continue to fail on 2G/3G as well as LTE. We are continuing to monitor the recovery as device reconnect and additional links are restored. We will provide another update in one hour or as soon as more information becomes available.
Jun 15, 20:17 PDT
Update - Our impacted downstream partners have rerouted and restored the links between themselves and LTE signaling and user traffic is successfully reaching Twilio. We are now seeing new data sessions be established on LTE. Some 2G/3G signaling traffic has been restored but new data sessions over these networks cannot yet be established. We are continuing to monitor the recovery as device reconnect and additional links are restored. We will provide another update in one hour or as soon as more information becomes available.
Jun 15, 19:17 PDT
Update - We continue to see slow degradation in the number active LTE connections since they plateaued around 12:00pm PT. We are currently at around 25% of the number of active connections we had prior to the start of the incident. Our downstream connectivity partners are attempting to again reroute traffic to Twilio. They have completed testing of the new routing and we are expecting them to begin sending traffic through that route within the next 30 minutes. We will provide another update in one hour or as soon as more information becomes available.
Jun 15, 19:05 PDT
Update - We continue to see slow degradation in the number active LTE connections since they plateaued around 12:00pm PT. We are currently at around 25% of the number of active connections we had prior to the start of the incident. Our downstream connectivity partners are attempting to again reroute traffic to Twilio. They have completed testing of the new routing and we are expecting them to begin sending traffic through that route within the next 30 minutes. We will provide another update in one hour or as soon as more information becomes available.
Jun 15, 18:06 PDT
Update - We continue to see slow degradation in the number active LTE connections since they plateaued around 12:00pm PT. We are currently at around 25% of the number of active connections we had prior to the start of the incident. Our downstream connectivity partners are attempting to again reroute traffic to Twilio. They have completed testing of the new routing and we are expecting them to begin sending traffic through that route within the next 30 minutes. We will provide another update in one hour or as soon as more information becomes available.
Jun 15, 17:57 PDT
Investigating - We continue to see slow degradation in the number active LTE connections since they plateaued around 12:00pm PT. We are currently at around 25% of the number of active connections we had prior to the start of the incident. Our downstream connectivity partners are attempting to again reroute traffic to Twilio. They have completed testing of the new routing and we are expecting them to begin sending traffic through that route within the next 30 minutes. We will provide another update in one hour or as soon as more information becomes available.
Jun 15, 17:05 PDT
Update - Recovery of LTE connections plateaued at less than 50% of the number of connections prior to the start of the incident. The impacted downstream connectivity partners are continuing to isolate the cause of the disruption. 2G/3G traffic continues to be impacted. Recovery is on-going. We will provide another update in 30 mins or as soon as more information becomes available.
Jun 15, 16:29 PDT
Update - Recovery of LTE connections plateaued at less than 50% of the number of connections prior to the start of the incident. The impacted downstream connectivity partners are continuing to investigate the cause. 2G/3G traffic has still not recovered. Recovery is taking longer than expected. We will provide another update in 30 mins or as soon as more information becomes available.
Jun 15, 16:00 PDT
Update - Recovery of LTE connections plateaued at less than 50% of the number of connections prior to the start of the incident. The impacted downstream connectivity partners are continuing to investigate the cause. 2G/3G traffic has still not recovered. Recovery is taking longer than expected. We will provide another update in 30 mins or as soon as more information becomes available.
Jun 15, 15:30 PDT
Update - Recovery of LTE connections plateaued at less than 50% of the number of connections prior to the start of the incident. The impacted downstream connectivity partners are continuing to investigate the cause. 2G/3G traffic has still not recovered. Recovery is taking longer than expected. We will provide another update in 30 mins or as soon as more information becomes available.
Jun 15, 15:00 PDT
Update - Recovery of LTE connections plateaued at less than 50% of the number of connections prior to the start of the incident. The impacted downstream connectivity partners are continuing to investigate the cause. 2G/3G traffic has still not recovered. Recovery is taking longer than expected. We will provide another update in 30 mins or as soon as more information becomes available.
Jun 15, 14:30 PDT
Update - Recovery of LTE connections plateaued at less than 50% of the number of connections prior to the start of the incident. The impacted downstream connectivity partners are continuing to investigate the cause. 2G/3G traffic has still not recovered. Recovery is taking longer than expected. We will provide another update in 30 mins or as soon as more information becomes available.
Jun 15, 14:02 PDT
Update - The impacted downstream connectivity providers believe they have stabilized the connections between themselves and Twilio. They are re-routing traffic and have begun sending a portion of the 4G LTE traffic to Twilio's Mobile Core, which is expected to allow some devices to begin reconnecting. 2G/3G traffic has still not recovered. Recovery is taking longer than expected. We will provide another update in 30 mins or as soon as more information becomes available.
Jun 15, 13:30 PDT
Update - The impacted downstream connectivity providers believe they have stabilized the connections between themselves and Twilio. They are re-routing traffic and have begun sending a portion of the 4G LTE traffic to Twilio's Mobile Core, which is expected to allow some devices to begin reconnecting. 2G/3G traffic has still not recovered. Recovery is taking longer than expected. We will provide another update in 30 mins or as soon as more information becomes available.
Jun 15, 13:01 PDT
Update - The impacted downstream connectivity providers believe they have stabilized the connections between themselves and Twilio. They are re-routing traffic and have begun sending a portion of the 4G LTE traffic to Twilio's Mobile Core, which is expected to allow some devices to begin reconnecting and will continue to gradually increase the amount of traffic over the next 30 mins. 2G/3G traffic has still not recovered. We will provide updates as the amount of traffic increases. We will provide another update in 30 mins or as soon as more information becomes available.
Jun 15, 12:31 PDT
Identified - The impacted downstream connectivity providers believe they have stabilized the connections between themselves and Twilio. They are re-routing traffic and have begun sending a portion of the 4G LTE traffic to Twilio's Mobile Core, which is expected to allow some devices to begin reconnecting and will continue to gradually increase the amount of traffic over the next 30 mins. 2G/3G traffic has still not recovered. We will provide updates as the amount of traffic increases. We will provide another update in 30 mins or as soon as more information becomes available.
Jun 15, 12:01 PDT
Update - The impacted downstream connectivity providers believe they have stabilized the connections between themselves and Twilio. They are re-routing traffic and have begun sending a portion of the 4G LTE traffic to Twilio's Mobile Core, which is expected to allow some devices to begin reconnecting and will continue to gradually increase the amount of traffic over the next 30 mins. 2G/3G traffic has still not recovered. We will provide updates as the amount of traffic increases. We will provide another update in 30 mins or as soon as more information becomes available.
Jun 15, 11:32 PDT
Update - We are experiencing Super SIM connectivity issues with one of our partners. Devices may experience data connectivity issues. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 15, 10:00 PDT
Update - We are experiencing Super SIM connectivity issues with one of our partners. Devices may experience data connectivity issues. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 15, 09:04 PDT
Investigating - We are experiencing Super SIM connectivity issues with one of our partners. Devices may experience data connectivity issues. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
Jun 15, 08:37 PDT
Delay in Status Changes and Log Reports
Resolved - We are no longer experiencing delayed reports on Voice and Messaging Insights, Conferences and Task router. The incident has been resolved.
Jun 16, 07:04 PDT
Update - We have identified and remediated the issue causing delayed reports on Voice and Messaging Insights, Conferences and Task router. All services are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jun 16, 06:37 PDT
Update - We have identified and remediated the issue causing delayed reports on Voice and Messaging Insights, Conferences and Task router. All services are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jun 16, 06:08 PDT
Monitoring - We are currently monitoring the issue and will provide next update in 60 minutes or as soon as more information becomes available.
Jun 16, 05:08 PDT
Update - We have identified and remediated the issue causing delayed reports on Voice and Messaging Insights, Conferences and Task router. All services are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jun 16, 05:01 PDT
Update - Our engineers are still investigating the issue that might be impacting Messaging and Voice Insights, Conferences, and Task Router. We expect to provide another update in 60 minutes or as soon as more information becomes available
Jun 16, 03:42 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS and Voice Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 16, 02:20 PDT
SMS Delivery Delay To Telecom Personal In Argentina
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telecom Personal in Argentina. This incident has been resolved.
Jun 16, 05:13 PDT
Update - We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 16, 03:30 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telecom Personal in Argentina. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 16, 01:22 PDT
Update - We are continuing to work with our carrier partner to resolve SMS delivery to Telecom Personal in Argentina. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jun 16, 00:22 PDT
Update - We are experiencing SMS delivery delays for messages towards Telecom Personal in Argentina. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 15, 22:25 PDT
Update - We are experiencing SMS delivery delays for messages towards Telecom Personal in Argentina. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 15, 21:25 PDT
Investigating - We are experiencing SMS delivery delays for messages towards Telecom Personal in Argentina. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 15, 21:22 PDT
SMS Delivery Delay to Airtel Gabon
Resolved - We are no longer experiencing SMS delivery failures to Airtel network in Gabon. This incident has been resolved.
Jun 16, 04:37 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Airtel network in Gabon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 16, 02:31 PDT
Update - We are experiencing SMS delivery delays when sending messages to Airtel Gabon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 15, 22:21 PDT
Update - We are experiencing SMS delivery delays when sending messages to Airtel Gabon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Jun 15, 20:21 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Airtel Gabon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 15, 19:21 PDT
Canada SMS Carrier Maintenance - Eastlink Wireless
Completed - The scheduled maintenance has been completed.
Jun 16, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 23:01 PDT
Scheduled - The Eastlink Wireless network in Canada is conducting a planned maintenance from 15 June 2021 at 23:00 PDT until 16 June 2021 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Eastlink Wireless handsets
Jun 14, 22:59 PDT
SMS Carrier Partner Maintenance - Small US Regional Carriers
Completed - The scheduled maintenance has been completed.
Jun 16, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 21:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting an emergency maintenance from 15 June 2021 at 21:00 PST until 16 June 2020 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from these small regional carriers via subset of US shortcodes.

Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellula r USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA
Jun 11, 20:09 PDT
Jun 15, 2021
SMS Log Availability Delays in the Console and API
Resolved - We are no longer experiencing delays in SMS log availability via Console and API. This incident has been resolved.
Jun 15, 19:42 PDT
Update - We have implemented a fix and are monitoring recovery for the issue that is causing delays for SMS log availability. We expect to provide an update within two hour.
Jun 15, 18:55 PDT
Monitoring - We have implemented a fix and are monitoring recovery for the issue that is causing delays for SMS log availability. We expect to provide an update within one hour.
Jun 15, 17:55 PDT
Update - We are continuing to investigate this issue that is causing delays for SMS log availability. Our engineers are investigating and we expect to provide an update within one hour.
Jun 15, 17:00 PDT
Update - We are continuing to investigate this issue.
Jun 15, 16:39 PDT
Update - We have received reports of SMS logs being delayed before they are available in the console and via the REST API. Our engineers are investigating and we expect to provide an update within the next 30 minutes.
Jun 15, 16:30 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS log delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 15, 16:18 PDT
SMS Carrier Maintenance - Megafon, Russian Federation
Completed - The scheduled maintenance has been completed.
Jun 15, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 13:00 PDT
Scheduled - The Megafon network in Russian Federation is conducting a scheduled maintenance from 15 June 2021 at 13:00 PDT until 15 June 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon, Russian Federation
Jun 11, 05:02 PDT
SMS Carrier Maintenance - Tele2, Russian Federation
Completed - The scheduled maintenance has been completed.
Jun 15, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 13:00 PDT
Scheduled - The Tele2 network in Russian Federation is conducting a scheduled maintenance from 15 June 2021 at 13:00 PDT until 15 June 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2, Russian Federation handset.
Jun 10, 23:28 PDT
Studio Sending Caller to Autopilot Failures
Resolved - We have fully investigated the Autopilot issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Jun 15, 15:54 PDT
Investigating - We've become aware of a potential issue with Autopilot. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 15, 15:34 PDT
SMS Delivery Delays to Vodafone Network in Egypt
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodafone network in Egypt. This incident has been resolved.
Jun 15, 13:20 PDT
Update - We are continuing to monitor for any further issues.
Jun 15, 12:23 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodafone network in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 15, 12:23 PDT
Update - We are experiencing SMS delivery delays when sending messages to Vodafone network in Egypt. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 15, 08:34 PDT
Update - We are experiencing SMS delivery delays when sending messages to Vodafone network in Egypt. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 15, 06:41 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Vodafone network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 15, 05:48 PDT
SMS Delivery Delays to Banglalink Bangladesh
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Banglalink Bangladesh. This incident has been resolved.
Jun 15, 10:16 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Banglalink Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 15, 08:27 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Banglalink Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 15, 07:34 PDT
Automated Alert: Minimal Customer Impact - SMS Delivery Delays to Brazil All Network
Resolved - We have fully investigated the SMS delivery delays issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Jun 15, 08:25 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Brazil All Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 15, 07:55 PDT
US SMS Carrier Maintenance - Sprint US
Completed - The scheduled maintenance has been completed.
Jun 15, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 22:00 PDT
Scheduled - The Sprint network in the US is conducting maintenance from 14 June 2021 at 22:00 PDT until 15 June 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Sprint US handsets when sending via US short code, US long code, and US Toll-free numbers.
Jun 13, 11:58 PDT
Mexico SMS Carrier Maintenance - AT&T Mexico
Completed - The scheduled maintenance has been completed.
Jun 15, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 22:00 PDT
Scheduled - The AT&T network in Mexico is conducting a scheduled maintenance from 14 June 2021 at 22:00 PDT until 15 June 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
Jun 11, 07:01 PDT
US SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jun 15, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 23:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting an emergency maintenance from 14 June 2021 at 23:00 PDT until 15 June 2021 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US longcode.
Jun 13, 03:22 PDT
US SMS Carrier Maintenance - US Cellular
Completed - The scheduled maintenance has been completed.
Jun 15, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 23:00 PDT
Scheduled - The US Cellular network is conducting an emergency maintenance from June 14 2021, 23:00 PDT until June 15 2021, 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular handsets via US short codes and US toll-free numbers.
Jun 14, 10:10 PDT
SMS Delivery Delays to Claro Network in Chile
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro network in Chile. This incident has been resolved.
Jun 15, 01:33 PDT
Update - We continue to observe recovery in SMS delivery delays when sending messages to Claro network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 14, 23:24 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 14, 21:26 PDT
Update - We continue to observe SMS delivery delays when sending messages to Claro network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in four hours or as soon as more information becomes available.
Jun 14, 17:30 PDT
Update - We are experiencing SMS delivery delays when sending messages to the Claro network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in two hours or as soon as more information becomes available.
Jun 14, 15:29 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS delivery to Claro network in Chile. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 14, 14:30 PDT
Syrian Internet Service Temporarily Suspended Affecting the SMS Service for Mobile Operators: 14 June 2021 at 18:00 PDT until 15 June at 00:30 PDT
Completed - The scheduled maintenance has been completed.
Jun 15, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 18:00 PDT
Scheduled - Due to general examination for the High School students in Syria, outages are expected in the internet service in this country from 14 June 2021 at 18:00 PDT until 15 June 2021 at 00:30 PDT. As a consequence of this, the SMS service for Syrian Mobile Operators could be affected resulting in SMS delivery delays or failures to and from all Syrian Networks during those window times.
Jun 1, 16:58 PDT
Jun 14, 2021
SMS Delivery Delays to Netherlands T-Mobile
Resolved - We are no longer experiencing SMS delivery delays when sending messages to T-Mobile in The Netherlands. This incident has been resolved.
Jun 14, 12:47 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Netherlands T-Mobile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 14, 10:45 PDT
Update - We are experiencing SMS delivery delays when sending messages to Netherlands T-Mobile. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 14, 10:23 PDT
Update - We are experiencing SMS delivery delays when sending messages to Netherlands T-Mobile. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 14, 08:26 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Netherlands T-Mobile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 14, 07:30 PDT
Japan Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jun 14, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 08:00 PDT
Scheduled - Our Voice carrier partner in the Japan is conducting a planned maintenance on June 14th. During the maintenance window, there could be intermittent disconnection in ongoing calls & difficulty in establishing new calls to and from Japan.
Apr 16, 02:11 PDT
SMS Delivery Issues to Poland
Resolved - We are no longer experiencing SMS delivery failures to Poland. This incident has been resolved.
Jun 14, 10:32 PDT
Monitoring - We are observing successful SMS delivery to Poland for the last 20 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 14, 08:47 PDT
Update - We are experiencing delivery failures sending to Poland. The current percentage of errors is less than 1%. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 14, 07:33 PDT
Update - We are experiencing delivery failures sending to Poland. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
Jun 14, 06:34 PDT
Investigating - We've become aware of a potential issue with SMS to Poland. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 14, 06:17 PDT
SMS Delivery Delays to Nigeria GLO Network
Resolved - We are no longer experiencing SMS delivery delays when sending messages to GLO Network in Nigeria. This incident has been resolved.
Jun 14, 05:23 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to GLO Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hours or as soon as more information becomes available.
Jun 14, 04:31 PDT
Update - We are continuing to work with our carrier partner to resolve SMS delivery delays to GLO Network in Nigeria. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 14, 03:55 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to GLO Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 14, 02:55 PDT
US MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jun 14, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 03:30 PDT
Scheduled - Our MMS carrier partner in the US is conducting an emergency maintenance from 14 June 2021 at 03:30 PDT until 14 June 2021 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via US longcode.
Jun 13, 03:21 PDT
US SMS Carrier Maintenance - T-Mobile US
Completed - The scheduled maintenance has been completed.
Jun 14, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 22:00 PDT
Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 13 June 2021 at 22:00 PDT until 14 June 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets via US longcode, US shortcode and US toll-free numbers.
Jun 13, 05:42 PDT
Jun 13, 2021
UK SMS Carrier Maintenance - Vodafone UK
Completed - The scheduled maintenance has been completed.
Jun 13, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 16:00 PDT
Scheduled - The Vodafone network in United Kingdom is conducting an emergency maintenance from 13 June 2021 at 16:00 PST until 13 June 2021 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone UK handsets.
Jun 11, 19:48 PDT
Syrian Internet Service Temporarily Suspended Affecting the SMS Service for Mobile Operators: 12 June 2021 at 18:00 PDT until 13 June at 00:30 PDT
Completed - The scheduled maintenance has been completed.
Jun 13, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 18:00 PDT
Scheduled - Due to general examination for the High School students in Syria, outages are expected in the internet service in this country from 12 June 2021 at 18:00 PDT until 13 June 2021 at 00:30 PDT. As a consequence of this, the SMS service for Syrian Mobile Operators could be affected resulting in SMS delivery delays or failures to and from all Syrian Networks during those window times.
Jun 1, 16:59 PDT
Jun 12, 2021
Jun 11, 2021
Super SIM Network Connectivity Issues
Resolved - We are no longer experiencing Super SIM connectivity issues with our partners in Europe. This incident has been resolved.
Jun 11, 18:46 PDT
Monitoring - We are now seeing recovery of the network connectivity issue. We are continuing to monitor for service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 11, 16:50 PDT
Identified - We are experiencing Super SIM connectivity issues with one of our partners in Europe. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
Jun 11, 15:52 PDT
SMS Delivery Delays to O2 UK
Resolved - We are no longer experiencing SMS delivery delays when sending messages to O2 UK. This incident has been resolved.
Jun 11, 17:51 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to O2 UK. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 11, 15:55 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to O2 UK. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 11, 15:01 PDT
SMS Delivery Delays to the Etisalat Network in Nigeria
Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Etisalat Network in Nigeria. This incident has been resolved.
Jun 11, 15:27 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Etisalat Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 11, 13:38 PDT
Update - We are continue to experience SMS delivery delays when sending messages to the Etisalat Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 11, 11:43 PDT
Update - We are experiencing SMS delivery delays when sending messages to the Etisalat Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 11, 10:47 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to the Etisalat Network in Nigeria. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 11, 10:42 PDT
Voice Quality Issue to Singapore
Resolved - The issue affecting Voice Quality when calling to Singapore has been resolved, and the service is functioning normally at this time.
Jun 11, 10:29 PDT
Monitoring - We have started seeing recovery when calling to Singapore. Our engineers, working with our partner carrier, have implemented the required adjustments. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
Jun 10, 10:30 PDT
Update - The issue causing voice quality degradation for calls to Singapore numbers has been identified and calls from the Twilio platform to Singapore end users has been resolved. Calls from end users to Twilio Singapore phone numbers continue to experience voice quality issues and we are still actively working with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 24 hours or as soon as more information becomes available.
Jun 9, 21:13 PDT
Update - The issue causing voice quality degradation for calls to Singapore numbers has been identified and we continue to actively work with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 24 hours or as soon as more information becomes available.
Jun 9, 10:33 PDT
Update - The issue causing voice quality degradation for calls to Singapore numbers has been identified and we continue to actively work with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 16 hours or as soon as more information becomes available.
Jun 8, 18:33 PDT
Update - The issue causing voice quality degradation for calls to Singapore numbers has been identified and we continue to actively work with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jun 8, 10:38 PDT
Update - The issue causing voice quality degradation for calls to Singapore numbers has been identified and we continue to actively work with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 4 hour or as soon as more information becomes available.
Jun 8, 06:41 PDT
Update - The issue causing voice quality degradation for calls to Singapore numbers has been identified and we are actively working with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 2 hour or as soon as more information becomes available.
Jun 8, 04:38 PDT
Identified - The issue causing voice quality degradation for calls to Singapore numbers has been identified and we are actively working with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 8, 03:38 PDT
Update - We are continuing to work with our carrier partner to investigate Voice Quality Issue when calling to Singapore. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 8, 01:38 PDT
Update - We are continuing to work with our carrier partner to investigate Voice Quality Issue when calling to Singapore. We will provide another update in 1 hours or as soon as more information becomes available.
Jun 8, 00:38 PDT
Update - We are observing voice quality issue when calling to Singapore. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Jun 8, 00:08 PDT
Investigating - Our monitoring systems have detected a potential issue with voice quality issue to Singapore. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 7, 23:55 PDT
SMS Delivery Delay To Myanmar
Resolved - While Twilio continues to work with our carrier partner, we were informed that moving forward, Ooredoo Network will only allow and deliver messages from pre-registered alpha sender IDs. Messages from alphanumeric sender IDs and generic alpha sender IDs will no longer be supported on Ooredoo Network. We are working on completing the alpha sender IDs pre-registration process for this network with the highest priority.
We will be resolving the incident on StatusPage and provide further updates via emails to the impacted customers.
Jun 11, 09:20 PDT
Update - While Twilio continues to work with our carrier partner, we were informed that moving forward, Ooredoo Network will only allow and deliver messages from pre-registered alpha sender IDs. Messages from alphanumeric sender IDs and generic alpha sender IDs will no longer be supported on Ooredoo Network. We are working on completing the alpha sender IDs pre-registration process for this network with the highest priority.
We will be resolving the incident on StatusPage and provide further updates via emails to the impacted customers.
Jun 11, 09:20 PDT
Update - We have identified the issue related to SMS delivery delays when sending messages to Ooredoo network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jun 11, 02:06 PDT
Update - We have identified the issue related to SMS delivery delays when sending messages to Ooredoo network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jun 10, 10:06 PDT
Update - We have identified the issue related to SMS delivery delays when sending messages to Ooredoo network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 10, 02:16 PDT
Update - We have identified the issue related to SMS delivery delays when sending messages to Ooredoo network in Myanmar. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 9, 22:16 PDT
Identified - We have identified the issue related to SMS delivery delays when sending messages to Ooredoo network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 9, 20:16 PDT
Update - We are continuing to work with our carrier partner to investigate SMS delivery delays when sending messages to Ooredoo network in Myanmar. We will provide another update in 24 hours or as soon as more information becomes available.
Jun 9, 10:47 PDT
Update - We are continuing to work with our carrier partner to investigate SMS delivery delays when sending messages to Ooredoo network in Myanmar. We will provide another update in 16 hours or as soon as more information becomes available.
Jun 8, 18:46 PDT
Update - We are continuing to work with our carrier partner to investigate SMS delivery delays when sending messages to Ooredoo network in Myanmar. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 8, 10:51 PDT
Update - We are continuing to work with our carrier partner to investigate SMS delivery delays when sending messages to Ooredoo network in Myanmar. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 8, 06:47 PDT
Update - We are continuing to work with our carrier partner to investigate SMS delivery delays when sending messages to Ooredoo network in Myanmar. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 8, 04:50 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Ooredoo network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 8, 03:50 PDT
SMS Delivery Issue to Cameroon
Resolved - We are no longer experiencing SMS delivery issues when sending messages to to MTN network in Cameroon. This incident has been resolved.
Jun 11, 07:07 PDT
Monitoring - We are observing recovery in SMS delivery issues when sending messages to to MTN network in Cameroon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 11, 05:04 PDT
Update - We are experiencing SMS delivery issues when sending messages to MTN network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
Jun 11, 03:40 PDT
Investigating - We are experiencing SMS delivery issues when sending messages to MTN network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 11, 02:40 PDT
US SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jun 11, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 22:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 10 Jun 2021 at 22:00 PDT until 11 Jun 2021 at 02:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small Tier 3 networks via a subset of US Short Codes, US Long Codes.
Jun 5, 16:20 PDT
SMS Delivery Delays to Australia Mobile Numbers
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Australia mobile numbers. This incident has been resolved.
Jun 11, 02:22 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Australia mobile numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Jun 11, 01:57 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to Australia mobile numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Jun 11, 01:51 PDT
Update - We are experiencing SMS delivery delays when sending messages to Australia mobile numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 11, 00:43 PDT
Investigating - We've become aware of a potential issue with SMS delivery delays to Australia mobile numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 10, 23:50 PDT
SMS Carrier Partner Maintenance - Small US Regional Carriers
Completed - The scheduled maintenance has been completed.
Jun 11, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 21:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 10 June 2021 at 21:00 PDT until 11 June 2021 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from these small regional carriers via subset of US shortcodes.

Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
In land Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA
Jun 3, 02:14 PDT
Jun 10, 2021
MMS Delivery Delays to US T-Mobile from a Subset of Short Codes
Resolved - We are no longer experiencing MMS delivery delays to US T-Mobile from a subset of Short Codes. This incident has been resolved.
Jun 10, 21:46 PDT
Monitoring - We are observing recovery in MMS delivery delays to US T-Mobile from a subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 10, 19:56 PDT
Update - We are experiencing MMS delivery delays to US T-Mobile from a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jun 10, 18:55 PDT
Update - We are experiencing MMS delivery delays to US T-Mobile from a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 10, 16:56 PDT
Investigating - We are experiencing MMS delivery delays to US T-Mobile from a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 10, 15:55 PDT
On Call Engineers are Investigating a Potential Issue with Contact Twilio Webforms.
Resolved - Intermittent loading or failure to submit with contact Twilio webforms on Twilio.com pages has been resolved and contact Twilio webforms on Twilio.com pages are operating normally at this time.
Jun 10, 17:35 PDT
Monitoring - The contact Twilio webforms on Twilio.com pages are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hour or as soon as more information becomes available.
Jun 10, 15:50 PDT
Identified - We are addressing the intermittent loading or failure to submit with contact Twilio webforms on Twilio.com pages. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 10, 13:54 PDT
Update - We are investigating intermittent loading or failure to submit with contact Twilio webforms on Twilio.com pages. Customers will see a “form is unavailable” message when this happens. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 10, 12:55 PDT
Investigating - Our monitoring systems have detected a potential issue with Contact Twilio Webforms. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 10, 12:44 PDT
Qatar SMS Carrier Maintenance - Vodafone Qatar
Completed - The scheduled maintenance has been completed.
Jun 10, 17:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 15:30 PDT
Scheduled - The Vodafone network in Qatar is conducting a planned maintenance from 10 June 2021 at 15:30 PST until 10 June 2021 at 17:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone Qatar handsets
Jun 7, 22:12 PDT
SMS Carrier Maintenance - Megafon, Russian Federation
Completed - The scheduled maintenance has been completed.
Jun 10, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 13:00 PDT
Scheduled - The Megafon network in Russian Federation is conducting a scheduled maintenance from 10 June 2021 at 13:00 PDT until 10 June 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2, Russian Federation
Jun 10, 08:44 PDT
Kazakhstan SMS Carrier Maintenance - Tele2 Kazakhstan
Completed - The scheduled maintenance has been completed.
Jun 10, 16:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 11:01 PDT
Scheduled - Tele2 network in the Kazakhstan is conducting a Scheduled Maintenance from 10 June 2021 at 11:00 PDT until 10 June 2021 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Kazakhstan handsets.
Jun 10, 07:00 PDT
Kazakhstan SMS Carrier Maintenance - Altel Kazakhstan
Completed - The scheduled maintenance has been completed.
Jun 10, 16:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 11:01 PDT
Scheduled - Altel network in the Kazakhstan is conducting a Scheduled Maintenance from 10 June 2021 at 11:00 PDT until 10 June 2021 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Altel Kazakhstan handsets.
Jun 10, 06:58 PDT
SMS Delivery Delays To and From Short Codes in Canada
Resolved - We are no longer experiencing SMS delivery delays when sending messages over a subset of Canada Short Codes. This incident has been resolved.
Jun 10, 16:01 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages over a subset of Canada Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 10, 14:01 PDT
Investigating - We are experiencing incoming and outgoing SMS delivery delays when sending messages to Over a Subset of Canada Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 10, 13:21 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages over a subset of Canada Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 10, 11:22 PDT
Update - We are experiencing incoming and outgoing SMS delivery delays when sending messages to Over a Subset of Canada Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available."
Jun 10, 10:47 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays Over a Subset of Canada Short Codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 10, 10:39 PDT
Russia SMS Carrier Maintenance - Tele2
Completed - The scheduled maintenance has been completed.
Jun 10, 16:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 12:01 PDT
Scheduled - The Tele2 network in the Russia is conducting a planned maintenance on below mentioned dates, During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 handsets.
Jun 4, 21:51 PDT
UK Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jun 10, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 11:00 PDT
Scheduled - During the maintenance window, there could be intermittent failures for calls from and to a subset of UK handsets.
May 24, 08:11 PDT
Investigating a Subset of Flex Stuck Tasks in the Teams View
Resolved - Our engineering team has taken mitigation steps to reduce the amount of stuck tasks in the Teams View. We will continue working with the small subset of customers that are still impacted and provide regular updates via email. The incident is now closed.
Jun 10, 13:58 PDT
Update - We have identified the issue related to subset of Flex stuck tasks that are showing in the teams view after they have been completed. If you are experiencing a stuck task in Teams View, please contact support. We expect to provide another update in 1 day or as soon as more information becomes available.
Jun 10, 01:07 PDT
Update - We have identified the issue related to subset of Flex stuck tasks that are showing in the teams view after they have been completed. If you are experiencing a stuck task in Teams View, please contact support. We expect to provide another update in 1 day or as soon as more information becomes available.
Jun 9, 01:05 PDT
Update - We have identified the issue related to subset of Flex stuck tasks that are showing in the teams view after they have been completed. If you are experiencing a stuck task in Teams View, please contact support. We expect to provide another update in 1 day or as soon as more information becomes available.
Jun 8, 01:05 PDT
Update - We have identified the issue related to subset of Flex stuck tasks that are showing in the teams view after they have been completed. If you are experiencing a stuck task in Teams View, please contact support. We expect to provide another update in 1 day or as soon as more information becomes available.
Jun 7, 01:05 PDT
Update - We have identified the issue related to subset of Flex stuck tasks that are showing in the teams view after they have been completed. If you are experiencing a stuck task in Teams View, please contact support. We expect to provide another update in 1 day or as soon as more information becomes available.
Jun 6, 01:05 PDT
Update - We have identified the issue related to subset of Flex stuck tasks that are showing in the teams view after they have been completed. If you are experiencing a stuck task in Teams View, please contact support. We expect to provide another update in 16 hours or as soon as more information becomes available.
Jun 5, 09:04 PDT
Update - We have identified the issue related to subset of Flex stuck tasks that are showing in the teams view after they have been completed. If you are experiencing a stuck task in Teams View, please contact support. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jun 5, 01:13 PDT
Update - We have identified the issue related to subset of Flex stuck tasks that are showing in the teams view after they have been completed. If you are experiencing a stuck task in Teams View, please contact support. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jun 4, 21:14 PDT
Update - We have identified the issue related to subset of Flex stuck tasks that are showing in the teams view after they have been completed. If you are experiencing a stuck task in Teams View, please contact support. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 4, 19:14 PDT
Identified - We have identified the issue related to subset of Flex stuck tasks that are showing in the teams view after they have been completed. If you are experiencing a stuck task in Teams View, please contact support. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 4, 18:12 PDT
Update - We are investigating a subset of Flex stuck tasks that are showing in the teams view after they have been completed. If you are experiencing a stuck task in Teams View, please contact support. We expect to provide another update in 2 hour or as soon as more information becomes available.
Jun 4, 17:06 PDT
Update - We are investigating a subset of Flex stuck tasks. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 4, 16:05 PDT
Investigating - Our monitoring systems have detected a potential issue with Flex stuck tasks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 4, 15:46 PDT
Japan Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jun 10, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 08:02 PDT
Scheduled - Our Voice carrier partner in the Japan is conducting a planned maintenance on June 10th. During the maintenance window, there could be intermittent disconnection in ongoing calls & difficulty in establishing new calls to and from Japan.
Apr 16, 02:10 PDT
Delays in reporting Super SIM Connection Events
Resolved - The issue causing Super SIM event streams reporting delays is now fully recovered. This issue is resolved.
Jun 10, 10:31 PDT
Update - The issue causing Super SIM event streams reporting delays is now fully recovered. This issue is resolved.
Jun 10, 09:51 PDT
Monitoring - Our engineering team has put in a fix to address the issue causing Super SIM event streams reporting delays. We are seeing recovery and are continuing to monitor for service performance. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 10, 07:54 PDT
Update - We are experiencing Super SIM Connection Events report delays. The issue has no impact on connectivity. We are working on recovering the missing connection events. We will provide another update in 1 hour or sooner once more information becomes available.
Jun 10, 07:30 PDT
Investigating - Our monitoring systems have detected a potential issue with Super SIM event streams reporting delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 10, 07:13 PDT
On Call Engineers are Investigating SMS Delivery delay over Multiple Canada Networks
Resolved - We have fully investigated the SMS Delivery delay over Multiple Canada Networks issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Jun 10, 09:16 PDT
Update - We are experiencing SMS delivery delays when sending messages to multiple carriers in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 10, 08:51 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS Delivery delay over Multiple Canada Networks. Engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 10, 08:34 PDT
On Call Engineers are Investigating an Issue with Taskrouter.
Resolved - We have fully investigated the Taskrouter issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Jun 10, 08:20 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 10, 03:42 PDT
US SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jun 10, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 23:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 09 Jun 2021 at 23:00 PDT until 10 Jun 2021 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from a subset of US Short Codes, US Long Codes.
Jun 5, 16:11 PDT
US SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jun 10, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 22:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 09 Jun 2021 at 22:00 PDT until 10 Jun 2021 at 02:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small Tier 3 networks via a subset of US Short Codes, US Long Codes.
Jun 5, 16:13 PDT
SMS Carrier Partner Maintenance - Small US Regional Carriers
Completed - The scheduled maintenance has been completed.
Jun 10, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 21:01 PDT
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 09 June 2021 at 21:00 PDT until 10 June 2021 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from these small regional carriers via subset of US shortcodes.

Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
In land Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA
Jun 3, 02:03 PDT
Jun 9, 2021
SMS Logs show Error "We are Unable to Load Delivery Steps for this Message" when Viewing Message Details
Resolved - We are no longer experiencing error "We are unable to load delivery steps for this message" when viewing message details for specific SMS within the console SMS logs. This incident has been resolved.
Jun 9, 18:49 PDT
Update - We are experiencing errors within the console SMS logs. When viewing message details for specific SMS messages customers may see the error "We are unable to load delivery steps for this message". Our engineering team has been alerted and is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 9, 16:55 PDT
Update - We are experiencing errors within the console SMS logs. When viewing message details for specific SMS messages customers may see the error "We are unable to load delivery steps for this message". Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 9, 15:56 PDT
Investigating - Our monitoring systems have detected a potential issue with Messaging Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 9, 15:48 PDT
Russia SMS Carrier Maintenance - Beeline Russia
Completed - The scheduled maintenance has been completed.
Jun 9, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 14:00 PDT
Scheduled - The Beeline network in the Russia is conducting a planned maintenance from 09 June 2021 at 14:00 PDT until 09 June 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
Jun 8, 06:06 PDT
Russia SMS Carrier Maintenance - Megafon Russia Federation
Completed - The scheduled maintenance has been completed.
Jun 9, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 13:02 PDT
Scheduled - The Megafon network in Russia Federation is conducting a Scheduled Maintenance from 09 June 2021 at 13:00 PDT until 09 June 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia Federation handsets.
May 25, 03:18 PDT
MMS and SMS Delivery Delays to US Verizon Network (311-489) From Toll-Free Numbers and a Subset of Short Codes
Resolved - We are no longer experiencing MMS and SMS delivery delays when sending messages to US Verizon Network from toll-free numbers and a subset of short codes. This incident has been resolved.
Jun 9, 16:57 PDT
Monitoring - We are observing recovery in MMS and SMS delivery delays when sending messages to US Verizon Network over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 9, 15:04 PDT
Update - We are no longer experiencing MMS and SMS delivery delays when sending messages to US Verizon Network from toll-free numbers.

We are continuing to experience MMS and SMS delivery delays when sending messages to US Verizon Network over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 9, 12:20 PDT
Update - We are experiencing MMS and SMS delivery delays when sending messages to US Verizon Network (311-489) from toll-free numbers and a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 9, 10:23 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to US Verizon Network (311-489) from toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 9, 09:17 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to US Verizon Network (311-489) from a Subset of Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 9, 08:18 PDT
Russia SMS Carrier Maintenance - Tele2
Completed - The scheduled maintenance has been completed.
Jun 9, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 12:00 PDT
Scheduled - The Tele2 network in the Russia is conducting a planned maintenance on below mentioned dates, During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 handsets.
Jun 4, 21:49 PDT
SMS Delivery Failures to AT&T over a Subset of Long Code
Resolved - Between 10:40am and 12:57pm Pacific Time on 06/09/2021, Twilio observed elevated SMS delivery failures from a subset of Twilio long codes to US AT&T network. Our engineering team worked with our carrier partner to resolve the issue.
Jun 9, 14:05 PDT
SMS Delivery Delays to Liberia Orange
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Liberia Orange. This incident has been resolved.
Jun 9, 13:42 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Liberia Orange. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 9, 11:49 PDT
Update - We continue to work with our carrier partner on the SMS delivery delays to Liberia Orange. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 9, 09:29 PDT
Update - We are continuing to work with our carrier partner to investigate the SMS delivery delays to Liberia Orange. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 9, 07:32 PDT
Identified - We are experiencing SMS delivery delays when sending messages to Liberia Orange. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 9, 06:36 PDT
SMS Delivery Delays to Vietnam Vinaphone Network (452-02)
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vietnam Vinaphone Network (452-02). This incident has been resolved.
Jun 9, 11:13 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vietnam Vinaphone Network (452-02). We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Jun 9, 10:39 PDT
Update - We are observing recovery of SMS delivery delays when when sending messages to Vietnam Vinaphone Network (452-02). Our engineers will continue to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 9, 08:58 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Vietnam Vinaphone Network (452-02). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 9, 07:39 PDT
Inbound Call Failures to a subset of Twilio phone numbers in multiple locations
Resolved - The issue affecting inbound call failures to a subset of Twilio phone numbers in multiple locations has been resolved.
Jun 9, 07:20 PDT
Monitoring - We have started seeing recovery for inbound calls to Twilio phone numbers in Sweden, Denmark, Finland, South Korea, Kenya and Spain. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 9, 05:19 PDT
Update - We are observing call failures to a subset of Twilio phone numbers in Sweden, Denmark, Finland, South Korea, Kenya and Spain. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
Jun 9, 04:32 PDT
Update - We are observing call failures to a subset of Twilio phone numbers in multiple locations. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available
Jun 9, 03:39 PDT
Investigating - We are observing call failures to Twilio Kenya phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 9, 02:58 PDT
SMS Delivery Delay To UK
Resolved - We are no longer experiencing SMS delivery delays when sending messages to UK O2 network. This incident has been resolved.
Jun 9, 05:04 PDT
Monitoring - We are observing successful SMS delivery when sending messages to To UK O2 network. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 9, 02:48 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to To UK O2 network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 9, 02:14 PDT
US SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jun 9, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 22:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 08 Jun 2021 at 22:00 PDT until 09 Jun 2021 at 02:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small Tier 3 networks via a subset of US Short Codes, US Long Codes.
Jun 5, 16:12 PDT
Mexico SMS Carrier Maintenance - TelCel Mexico
Completed - The scheduled maintenance has been completed.
Jun 9, 01:40 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 21:40 PDT
Scheduled - The TelCel network in Mexico is conducting an emergency maintenance from 08 June 2021 at 21:40 PDT until 09 June 2021 at 01:40 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from TelCel Mexico handsets.
Jun 8, 06:26 PDT
SMS Carrier Partner Maintenance - Small US Regional Carriers
Completed - The scheduled maintenance has been completed.
Jun 9, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 21:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 08 June 2021 at 21:00 PDT until 09 June 2021 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from these small regional carriers via subset of US shortcodes.

Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
In land Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA
Jun 3, 01:59 PDT
Syrian Internet Service Temporarily Suspended Affecting the SMS Service for Mobile Operators: 8 June 2021 at 18:00 PDT until 9 June at 00:30 PDT
Completed - The scheduled maintenance has been completed.
Jun 9, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 18:02 PDT
Scheduled - Due to general examination for the High School students in Syria, outages are expected in the internet service in this country from 08 June 2021 at 18:00 PDT until 09 June 2021 at 00:30 PDT. As a consequence of this, the SMS service for Syrian Mobile Operators could be affected resulting in SMS delivery delays or failures to and from all Syrian Networks during those window times.
Jun 1, 17:00 PDT
Jun 8, 2021
MMS Delivery Failures to US AT&T Over a Subset of Toll Free Numbers
Resolved - We are no longer experiencing MMS delivery failures to US AT&T over a Subset of Toll Free Numbers. This incident has been resolved.
Jun 8, 20:35 PDT
Monitoring - We are observing recovery in MMS delivery delays to US AT&T over a Subset of Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 8, 18:21 PDT
Update - We are experiencing MMS delivery failures to US AT&T over a Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jun 8, 16:40 PDT
Update - We are experiencing MMS delivery failures to US AT&T over a Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 8, 14:40 PDT
Investigating - We are experiencing MMS delivery failures to US AT&T over a Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 8, 13:40 PDT
Inbound Call Failures to Subset of Twilio's France Numbers
Resolved - We experienced Inbound Call Failures to subsets of Twilio’s France Numbers between June 2 07:48 AM PDT - June 3 11:00 AM PDT. The issue has now been resolved.
Jun 8, 18:56 PDT
Jun 7, 2021
Jun 6, 2021
Jun 5, 2021
Jun 4, 2021
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