Twilio Status

Sep 26, 2020

Some Super SIM customers experiencing connectivity issues

Resolved - The connectivity issues have been resolved and Super SIMs are operating normally at this time.
Sep 26, 04:12 PDT

Update - We are continuing to monitor for service stability. We will provide another update in 30 minutes or as soon as more information becomes available.
Sep 26, 03:57 PDT

Monitoring - We have experienced a drop in Super SIM connectivity at 00:10 am PT of about 15% with one of our partners. We are seeing recovery since 02:15 am PT. We are continuing to monitor for service stability. We will provide another update in 1 hour or sooner once more information becomes available.
Sep 26, 03:18 PDT

Investigating - Our monitoring systems have detected a potential issue with Super SIMs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 26, 03:02 PDT

Sep 25, 2020

MMS Delivery Delays When Sending to the US From a Subset of Twilio Short Codes

Resolved - We are no longer experiencing delivery delays when sending MMS from Twilio US Shortcodes to US carriers. This incident has been resolved.
Sep 25, 15:24 PDT

Monitoring - We are no longer seeing MMS delays from Twilio US Shortcodes to US Carriers for the last 10 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 14:15 PDT

Update - We continue to experience MMS delivery delays from a small subset of Twilio US Shortcodes to US carriers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 12:22 PDT

Update - We are experiencing MMS delivery delays from a small subset of US Shortcodes to US carriers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 25, 11:22 PDT

Investigating - Our monitoring systems have detected a potential issue with US Shortcode MMS delays to a small subset of customers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 25, 11:17 PDT

On Call Engineers are Investigating

Resolved - We have fully investigated the voice recording issue triggered by our automated alert, and it was determined that the impact was limited to a small set of customers, who have been reached out to individually to address any concerns. All systems are operational.
Sep 25, 12:51 PDT

Investigating - Our monitoring systems have detected a potential issue with voice recordings. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 25, 12:19 PDT

Super SIM Planned Maintenance - September 25, 01:00 - 08:00 PT

Completed - The scheduled maintenance has been completed.
Sep 25, 08:00 PDT

Update - The maintenance continues as expected. Devices with active connections may start noticing session terminations. During this time new attachments may also be delayed, so devices may experience a longer time (10/15 seconds) to reconnect to the network.
Sep 25, 03:57 PDT

Update - We have extended the maintenance window for additional 3 hours. The maintenance should now end September 25th at 08:00 PT.
Sep 25, 03:19 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 01:01 PDT

Scheduled - One of the Super SIM downstream operators will start an upgrade of their system from September 25th at 01:00 PT until September 25th at 05:00 PT. During the deployment process, we expect active connections to slowly terminate and devices will need to reconnect. While the maintenance is ongoing we and our partner will be monitoring the system.
Sep 24, 15:54 PDT

SMS Delivery Delays to Airtel Nigeria

Resolved - We are no longer experiencing SMS delivery delays when sending to Airtel Nigeria. This incident has been resolved.
Sep 25, 05:54 PDT

Monitoring - We are observing recovery in delivery delays when sending to Airtel Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or sooner once more information becomes available.
Sep 25, 04:51 PDT

Update - We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 03:42 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Airtel in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
Sep 25, 02:28 PDT

SMS Delivery Delays on BSNL India Kerala Circle

Resolved - We are no longer experiencing delivery delays when sending to BSNL India Kerala Circle. This incident has been resolved.
Sep 25, 04:09 PDT

Update - We are continuing to monitor the service to ensure a full recovery. We will provide another update in 30 minutes or sooner once more information becomes available.
Sep 25, 03:28 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending to BSNL India Kerala Circle. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or sooner once more information becomes available.
Sep 25, 02:14 PDT

Update - We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 01:03 PDT

Investigating - We are experiencing SMS delivery delays sending to BSNL India Kerala circle. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 25, 00:06 PDT

US SMS/MMS Carrier Maintenance - AT&T US

Completed - The scheduled maintenance has been completed.
Sep 25, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 21:02 PDT

Update - The AT&T network in the US is conducting an emergency maintenance from 24 September 2020 at 21:00 PDT until 25 September 2020 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from AT&T US handsets via US shortcodes, US longcodes and US toll-free numbers.
Sep 21, 19:11 PDT

Scheduled - The AT&T network in the US is conducting an emergency maintenance from 24 September 2020 at 21:00 PDT until 25 September 2020 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Sprint US handsets via US shortcodes, US longocodes and US toll-free numbers.
Sep 20, 20:25 PDT

Super SIM losing connectivity

Resolved - The service is not affected with this issue anymore. This incident was resolved.
Sep 25, 03:52 PDT

Update - We are still monitoring the service for any issues. We will provide an update in the next 2 hours or as soon as we have any new information.
Sep 25, 01:24 PDT

Monitoring - We have experienced an issue where Super SIM losing connectivity. The sessions were established again upon reattaching to the network. The service is recovering at the moment and we are monitoring the service to confirm that the issue was resolved.
Sep 25, 00:32 PDT

US SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 25, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 23:00 PDT

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 24 September 2020 at 23:00 PDT until 25 September 2020 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via a subset of US shortcode and US longcode.
Sep 6, 22:31 PDT

Sep 24, 2020

Programmable Video Participants not Disconnected From a Reconnecting Application or Browser for a Subset of Twilio Customers

Resolved - Our engineering team has applied a fix to resolve the issue. In progress rooms may still exhibit the behavior until the room ends. This incident has been resolved.
Sep 24, 22:11 PDT

Update - We have identified the issue that led to a race condition during reconnecting that can cause a Participant to stay in a room until the room is ended or the maximum Participant session length of 4 hours is hit, whichever is first. Our Engineering team continues to work on the fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
Sep 24, 18:05 PDT

Identified - We have identified the issue causing Video participants to not be disconnected from a reconnecting application or browser that is affecting the Programmable Video API for a subset of customers. Our Engineering Team is working on the fix. This issue started during a deployment on the morning of September 18th. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 16:03 PDT

Update - We are investigating an issue with Programmable Video participants in some rare cases not being disconnected after the application or browser enters a reconnecting state and they do not disconnect until the full 4 hours are complete for a subset of customers. We expect to have an update for you in 1 hour.
Sep 24, 15:04 PDT

Investigating - Our monitoring systems have detected a potential issue with Programmable Video. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 24, 14:37 PDT

SMS Delivery Delays to Entel in Bolivia

Resolved - We are no longer experiencing delivery delays when sending messages to Entel in Bolivia. This incident has been resolved.
Sep 24, 21:40 PDT

Monitoring - We are observing successful SMS delivery to Entel in Bolivia. We will continue to monitor to ensure a full recovery of the service. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 20:30 PDT

Update - Our engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or sooner once more information becomes available.
Sep 24, 20:17 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Entel in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or sooner once more information becomes available.
Sep 24, 19:12 PDT

SMS Delivery Failures from Domestic Sender ID to Telkomsel Indonesia

Resolved - We are no longer experiencing delivery failures from Domestic Sender ID sending to Telkomsel Indonesia. This incident has been resolved.
Sep 24, 20:02 PDT

Monitoring - We are observing successful SMS delivery from Domestic Sender ID sending to Telkomsel Indonesia for the last 60 minutes. We will continue to monitor to ensure a full recovery of the service. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 19:26 PDT

Investigating - We are experiencing a subset of SMS delivery failures from Domestic Sender ID sending to Telkomsel Indonesia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 18:31 PDT

A Subset of <Gather> Speech Errors Affecting Programmable Voice

Resolved - Twilio Programmable Voice was degraded for 30 minutes between 24 Sep 2020 18:00 PM PDT and 18:30PM Pacific Time. During this period of time customers may have experienced speech not recognized. The issue has now been resolved.
Component: TwiML
Sep 24, 19:09 PDT

Super SIM Operator Maintenance

Resolved - The maintenance of one of Sumer SIMs downstream operators has been postponed, and no impact is expected.
Sep 24, 10:01 PDT

Update - The maintenance process is ongoing and we continue to monitor the system. We expect another update in 2 hours or as soon as more information is available.
Sep 24, 08:20 PDT

Update - At 07:00am PT, one of Super SIMs downstream operators started an upgrade of their system. During the deployment process, we expect active connections to slowly terminate and devices will need to reconnect. While the maintenance is ongoing our partner and us are monitoring the system. We will inform you regarding the progress within the next 1 hour.
Sep 24, 07:26 PDT

Monitoring - At 07:00am PT, one of Super SIMs downstream operators started an upgrade of their system. During the deployment process, we expect active connections to slowly terminate and devices will need to reconnect. While the maintenance is ongoing our partner and us are monitoring the system. We will inform you regarding the progress within the next 1 hour.
Sep 24, 07:25 PDT

Investigating - We have been alerted to a possible upcoming wireless carrier partner maintenance window. Our engineering team has been alerted. We will update as soon as we have more information.
Sep 24, 07:04 PDT

US SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 24, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 23:00 PDT

Scheduled - Our SMS carrier partner in the US is conducting an emergency maintenance from 23 September 2020 at 23:00 PDT until 24 September 2020 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US longcodes.
Sep 21, 18:36 PDT

US SMS/MMS Carrier Maintenance - AT&T US

Completed - The scheduled maintenance has been completed.
Sep 24, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 21:00 PDT

Update - The AT&T network in the US is conducting an emergency maintenance from 23 September 2020 at 21:00 PDT until 24 September 2020 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from AT&T US handsets via US shortcodes, US longcodes and US toll-free numbers.
Sep 21, 19:13 PDT

Scheduled - The AT&T network in the US is conducting an emergency maintenance from 23 September 2020 at 21:00 PDT until 24 September 2020 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Sprint US handsets via US shortcodes, US longocodes and US toll-free numbers.
Sep 20, 20:24 PDT

US SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 24, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 23:00 PDT

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 23 September 2020 at 23:00 PDT until 24 September 2020 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via a subset of US shortcode and US longcode.
Sep 6, 22:33 PDT

US SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 24, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 21:00 PDT

Scheduled - Our SMS carrier partner in the US is conducting an emergency maintenance from 23 September 2020 at 21:00 PDT until 24 September 2020 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US toll-free numbers.
Aug 27, 18:40 PDT

Sep 23, 2020

SMS Geo Permission Settings In Twilio Console Cannot Be Updated

Resolved - The service interruption where SMS geo permissions in Twilio Console cannot be updated has been resolved and is operating normally at this time.
Sep 23, 23:56 PDT

Investigating - We are investigating a service interruption with SMS geo permission in Twilio Console where the settings cannot be updated. We expect to provide another update in 60 minutes.
Sep 23, 23:16 PDT

API Keys Cannot Be Created from the Twilio Console

Resolved - The service interruption where API keys cannot be created from Twilio Console has been resolved and is operating normally at this time.
Sep 23, 23:53 PDT

Update - We are still investigating a service interruption with the Twilio Console where API keys cannot be created. We expect to provide another update in 2 hours or sooner, as soon as we have an update.
Sep 23, 22:59 PDT

Update - We are investigating a service interruption with the Twilio Console where API keys cannot be created. We expect to provide another update in 60 minutes or sooner, as soon as we have an update.
Sep 23, 22:04 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 23, 21:53 PDT

Messaging Feedback Insights is Broken for a Small Subset of our Customers

Resolved - Failures with Messaging Feedback Insights for a small subset of our customers have been resolved and Messaging Feedback Insights is operating normally at this time.
Sep 23, 23:33 PDT

Update - We are continuing to address the issue for failures with Messaging Feedback Insights for a small subset of our customers with feedback enabled and sent feedback outcome in lower case. We expect to provide another update in 4 hours or sooner, once more information becomes available.
Sep 23, 22:44 PDT

Identified - We have identified the issue for failures with Messaging Feedback Insights for a small subset of our customers with feedback enabled and sent feedback outcome in lower case. We expect to have an update for you in 2 hours or sooner, once more information becomes available.
Sep 23, 20:45 PDT

Update - We are investigating issues with Messaging Insights for a small subset of customers. We expect to have an update for you in 60 minutes.
Sep 23, 19:42 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 23, 19:29 PDT

On Call Engineers are Investigating Potential Issues with Programmable Wireless

Resolved - We have fully investigated the Programmable Wireless issue triggered by our automated alert, and it was determined that there is no customer impact. All systems are operational.
Sep 23, 21:01 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 23, 20:46 PDT

Russia SMS Carrier Maintenance - Tele2 Russia

Completed - The scheduled maintenance has been completed.
Sep 23, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 13:02 PDT

Scheduled - The Tele2 network in Russia is conducting a scheduled maintenance from 23 September 2020 at 13:00 PDT until 23 September 2020 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Sep 11, 02:40 PDT

Subset of US Local Prefixes for Twilio Phone Numbers Displayed as Out of Stock in Console and via API

Resolved - The issue with a subset of US local prefixes for Twilio phone numbers displaying as out of stock in Console and via the API has been resolved and phone numbers in the Console and via the API are operating normally at this time.
Sep 23, 15:57 PDT

Monitoring - We have identified the the root cause and implemented a temporary fix to ensure that the 64 United States local prefixes are available for purchase in the Twilio Console and via API. We are monitoring the phone numbers and we expect to provide another update in 30 minutes or as soon as additional information becomes available.
Sep 23, 15:25 PDT

Identified - We have identified and are addressing the root cause of the limited or no availability of the 64 United States local prefixes available for purchase in the Twilio Console and via API. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 23, 14:37 PDT

Investigating - We are currently seeing limited or no availability of Twilio phone numbers available for purchase in the Twilio Console or via API for 64 United States local prefixes. Our engineering team is actively looking into this. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 23, 13:38 PDT

Super SIM Connectivity Issues for 10% of Active Data Sessions

Resolved - The issue with drops in active data sessions for Super SIM has been resolved and Super SIM is operating normally at this time.
Sep 23, 15:31 PDT

Monitoring - We are observing full recovery in the number of devices connected with Super SIM. The maintenance of our downstream operator partner finished successfully. We will continue to monitor the systems and provide an update in 30 minutes or as soon as additional information becomes available.
Sep 23, 14:59 PDT

Update - Engineers from both Twilio and our downstream operator partner continue to investigate the drop in active data sessions. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 23, 14:21 PDT

Investigating - At 1:42 PM PT, we saw a sudden drop in active data sessions. Engineers from both Twilio and our downstream operator partner are investigating. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Sep 23, 13:50 PDT

Update - We are continuing to monitor the deployed changes while maintenance is ongoing and will update within 2 hours or as soon as an update is available
Sep 23, 11:51 PDT

Update - At 11:00am PT, the downstream operator partner will start to deploy further changes to improve their monitoring capabilities. We expect that this update will cause another short impact to connectivity of Super SIM at some point between 11am and 12pm PT. We keep monitoring and will update within the next 1 hour.
Sep 23, 10:53 PDT

Update - At 10:35am PT, the downstream operator partner will deploy further changes to improve their monitoring capabilities. We expect that this update will cause another short impact to connectivity of Super SIM. We keep monitoring and will update within the next 1 hour.
Sep 23, 10:37 PDT

Monitoring - At 09:06am PT, the downstream operator partner deployed changes to improve their monitoring capabilities. During this deployment, we saw a temporary drop in connectivity. Devices connecting with Super SIM appear to have mostly reconnected. Their maintenance is ongoing. We keep monitoring and will update within the next 1 hour.
Sep 23, 09:38 PDT

Long Code Delivery Delays Sending and Receiving SMS in Brazil

Resolved - We are no longer experiencing issues with delivery or delivery report notifications when sending to or from Nextel Brazil local long codes. This incident has been resolved.
Sep 23, 14:41 PDT

Monitoring - We are observing delivery report notifications of successful delivery to and from Nextel Brazil local long codes. We will continue to monitor to ensure a full recovery of the service. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 23, 13:57 PDT

Update - We are no longer observing message delivery delays to and from Nextel Brazil local long codes. However, we are not receiving message delivery report notifications of the successful delivery. We are working with our carrier partners to resolve this issue. We will provide additional updates in 24 hours or as soon as more information becomes available.
Sep 22, 16:24 PDT

Update - We continue to observe message delivery delays via Nextel Brazil local long codes. We continue to work with our carrier partners to resolve this issue. We will provide additional updates in 24 hours or as soon as more information becomes available.
Sep 22, 13:28 PDT

Update - We continue to observe message delivery delays via Nextel Brazil local long codes. Brazil networks other than Nextel are not impacted. We continue to work with our carrier partners to resolve this issue. We will provide additional updates in 24 hours or as soon as more information becomes available.
Sep 21, 13:28 PDT

Update - We are continuing to work with our carrier partners to resolve this issue. We will provide additional updates in 24 hours or as soon as more information becomes available.
Sep 20, 23:35 PDT

Update - We are continuing to work with our carrier partners to resolve this issue. We will provide additional updates in 24 hours or as soon as more information becomes available.
Sep 19, 23:35 PDT

Update - We are continuing to work with our carrier partners to resolve this issue. We will provide additional updates in 16 hours or as soon as more information becomes available.
Sep 19, 07:22 PDT

Update - We continue to observe message delivery issue via local long codes in Nextel Brazil while other networks are already recovering. We are actively working with our carrier partners to resolve the issue. We will provide additional updates in 8 hours or as soon as more information becomes available.
Sep 18, 23:22 PDT

Update - We continue to observe message delivery issue via local long codes in Nextel Brazil while other networks are already recovering. We are actively working with our carrier partners to resolve the issue. We will provide additional updates in 4 hours or as soon as more information becomes available.
Sep 18, 19:22 PDT

Investigating - We are again observing message delivery delays in Brazil via local long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide more information in 2 hours or as soon as more information becomes available.
Sep 18, 17:22 PDT

Monitoring - We are no longer observing SMS delivery delays in Brazil. We will continue to monitor the issue until we are sure it is resolved. We will provide another update in 2 hours or as soon as we have more information.
Sep 18, 16:14 PDT

Update - We continue to observe message delivery delays in Brazil across all networks via local long codes. We are actively working with our carrier partners to resolve the issue. We will provide additional updates in 16 hours or as soon as more information becomes available
Sep 18, 03:27 PDT

Update - We continue to observe message delivery delays in Brazil across all networks via local long codes. We are actively working with our carrier partners to resolve the issue. We will provide additional updates in 8 hours or as soon as more information becomes available.
Sep 17, 19:26 PDT

Update - We continue to observe message delivery delays in Brazil across all networks via local long codes. We are actively working with our carrier partners to resolve the issue. We will provide additional updates in four hours or as soon as more information becomes available.
Sep 17, 15:23 PDT

Update - We continue to observe message delivery delays in Brazil across all networks via local long codes. We are actively working with our carrier partners to resolve the issue. We will provide additional updates in two hours or as soon as more information becomes available.
Sep 17, 13:26 PDT

Investigating - We are experiencing message delivery delays to and from all networks in Brazil via local long codes. Our engineers are working with our carrier partners to resolve the issue. We will provide an update in 1 hour or as soon as we have more information.
Sep 17, 12:24 PDT

Fiji SMS Carrier Maintenance - Vodafone Fiji

Completed - The scheduled maintenance has been completed.
Sep 23, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 04:02 PDT

Scheduled - The Vodafone network in Fiji is conducting an emergency maintenance from 23 September 2020 at 04:00 PDT until 23 September 2020 at 10:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Fiji handsets.
Sep 22, 20:09 PDT

SMS Delivery Failures on Orange Israel

Resolved - We are no longer experiencing delivery failures to Orange Israel. This incident has been resolved.
Sep 23, 05:41 PDT

Monitoring - We are observing successful SMS delivery to Orange in Israel for the last 30 minutes. We will continue to monitor to ensure a full recovery of the service. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Sep 23, 04:49 PDT

Update - We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 23, 04:19 PDT

Investigating - We are experiencing a subset of SMS delivery delays and failures when sending to Orange in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 23, 02:35 PDT

SMS Delivery Delays to Airtel Nigeria

Resolved - We are no longer experiencing SMS delivery delays when sending to Airtel Nigeria. This incident has been resolved.
Sep 23, 05:29 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending to Airtel Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or sooner once more information becomes available.
Sep 23, 04:18 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Airtel in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
Sep 23, 02:41 PDT

US SMS/MMS Carrier Maintenance - AT&T US

Completed - The scheduled maintenance has been completed.
Sep 23, 04:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 21:00 PDT

Scheduled - The AT&T network in the US is conducting an emergency maintenance from 22 September 2020 at 21:00 PDT until 23 September 2020 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from AT&T US handsets via US shortcodes, US longcodes and US toll-free numbers.
Sep 21, 19:17 PDT

US SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 23, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 23:00 PDT

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 22 September 2020 at 23:00 PDT until 23 September 2020 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via a subset of US shortcode and US longcode.
Sep 6, 22:34 PDT

Super SIM Connectivity Issues for 10% of Active Data Sessions

Resolved - We are no longer having connectivity issues with Twilio Super SIM. This incident is resolved.
Sep 23, 02:57 PDT

Update - We are continuing to monitor the recovery of our downstream operator partner. We will provide another update in 2 hours or as soon as we have new information.
Sep 23, 00:32 PDT

Monitoring - We have not seen additional sudden drops in connectivity since 06:54pm PT. We continue to monitor the recovery of our downstream operator partner.
Sep 22, 23:47 PDT

Update - We saw a sudden drop in the number of Super SIMs for which usage records were reported at 06:54pm PT. We are investigating with our downstream operator partners if connectivity was impacted. We are continuing to investigate the cause of earlier drops in connectivity while we continue to monitor the number of connected devices. We will provide another update in four hours or as soon as more information becomes available.
Sep 22, 19:47 PDT

Update - We are observing slow recovery. We estimate around 93% of devices are behaving normally at this time. We continue to investigate and test solutions to change how devices are connecting. We will provide another update in two hours or as soon as more information becomes available.
Sep 22, 17:47 PDT

Update - We continue to see a reduced number of active data sessions than we had prior to the original drop at 11:30 AM PT. We are actively investigating the cause of the drops with our partner network operators. We will provide another update in one hour or as soon as more information becomes available.
Sep 22, 16:39 PDT

Update - At 3 PM PT, we again saw a sudden loss of connectivity on Super SIMs with around 75% of active data sessions no longer able to exchange data. We have since seen most of those devices that lost connectivity at 3 PM PT recover and able to use data. We are still seeing approximately 20% fewer active data sessions than we had prior to the original drop at 11:30 AM PT. We are actively investigating the cause of the drops with our partner network operators. We will provide another update in 30 minutes or as soon as more information becomes available.
Sep 22, 16:09 PDT

Update - We continue to investigate the cause for dropped data sessions with Super SIM with our partner network operators. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 22, 15:02 PDT

Update - We are continuing to investigate the cause for dropped data sessions with Super SIM. We are still seeing a 100% increase in the number of devices that appear to be connected but with no data traffic compared to before the start of the incident. We have escalated the issue to our partner network operators. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 22, 14:00 PDT

Investigating - We are seeing another increase in the number of dropped sessions for devices connected with Super SIMs. Our engineering team continues to investigate the issue. We will provide another update in 30 minutes or sooner once more information becomes available.
Sep 22, 13:26 PDT

Monitoring - As mentioned in our previous update, we are seeing devices connecting with Super SIMs begin to recover. We are monitoring closely for any changes. We will provide another update in 25 minutes or sooner once more information becomes available.
Sep 22, 13:04 PDT

Update - Beginning at 11:20 PM PT, we were experiencing Super SIM connectivity issues. Approximately 10% of active data sessions lost their connectivity. We are seeing devices connecting with Super SIMs begin to recover. We are monitoring closely for any changes. We will provide another update in 30 minutes or sooner once more information becomes available.
Sep 22, 12:55 PDT

Investigating - Our monitoring systems have detected a potential issue with Twilio Super SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 22, 12:10 PDT

US SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 23, 02:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 23:00 PDT

Scheduled - Our SMS carrier partner in the US is conducting an emergency maintenance from 22 September 2020 at 23:00 PDT until 23 September 2020 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US longcodes.
Sep 21, 18:25 PDT

Sep 22, 2020

Automated Alert: No Customer Impact

Resolved - We have fully investigated the phone number issue triggered by our automated alert, and it was determined that there is no customer impact. All systems are operational.
Sep 22, 17:09 PDT

Investigating - Our monitoring systems have detected a potential issue with Twilio phone numbers and regulatory compliance. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 22, 17:03 PDT

Programmable SMS API Experiencing Elevated API Latency for Subset of our Customers

Resolved - The issue of increased latency on our Programmable SMS API has been resolved and the Programmable SMS API is operating normally at this time.
Sep 22, 14:17 PDT

Monitoring - Our Programmable SMS API is operating normally and we are no longer seeing API latency. We will continue to monitor the situation before we mark the incident as fully resolved. We expect to provide another update in 30 minutes or as soon as we have more information.
Sep 22, 13:48 PDT

Update - We are seeing an increased latency on our SMS API since 8:30 AM PT across 5 to 7% of our customer base. Latency has increased from 1.5 seconds to 10 seconds. We are investigating the root cause. We expect to provide another update in 30 minutes.
Sep 22, 13:21 PDT

Investigating - Our monitoring systems have detected a potential issue with Programmable SMS API latency. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 22, 12:19 PDT

Timeout Errors in Twilio Flex, Chat, and Sync

Resolved - As stated in our last update, we are resolving the incident.
Sep 22, 12:33 PDT

Update - The issue causing timeout errors when establishing client connections in Twilio Flex, Chat, and Sync has been resolved, with an exception for a couple customers on Programmable Chat. We are working directly with these customers, and hence are resolving this incident on StatusPage.
Sep 22, 12:28 PDT

Update - We are seeing partial recovery for timeout errors when establishing client connections in Twilio Flex, Chat, and Sync, and our engineering teams are continuing to investigate. We expect to provide another update as soon as we have more information.
Sep 22, 11:30 PDT

Update - We are continuing to investigate timeout errors when establishing client connections in Twilio Flex, Chat, and Sync. We expect to provide another update in 1 hour or as soon as we have more information.
Sep 22, 10:29 PDT

Update - We are investigating timeout errors when establishing client connections in Twilio Flex, Chat, and Sync. We expect to provide another update in 30 minutes or as soon as we have more information.
Sep 22, 09:51 PDT

Investigating - Our monitoring systems have detected a potential issue with connection errors to twilsock. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 22, 09:28 PDT

Failure to Deliver Push Notifications

Resolved - We are no longer observing failures to deliver push notifications to Programmable Voice and Authy. Push notifications to Programmable Voice and Authy are operating normally at this time.
Sep 22, 12:24 PDT

Update - We are seeing partial recovery for delivering push notifications to Programmable Voice and Authy, and our engineering teams are continuing to investigate. We expect to provide another as we have more information.
Sep 22, 11:29 PDT

Update - We are continuing to investigate errors with failure to deliver push notifications to Programmable Voice and Authy. We expect to provide another update in 30 minutes or as soon as we have more information.
Sep 22, 10:54 PDT

Update - We are investigating errors with failure to deliver push notifications to Programmable Voice and Authy. We expect to provide another update in 30 minutes or as soon as we have more information.
Sep 22, 10:25 PDT

Investigating - Our monitoring systems have detected a potential issue with failure to deliver push notifications to mobile voice clients. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 22, 09:55 PDT

SMS Delivery Failures to and from a Subset of Twilio US Long Codes

Resolved - The issue with message delivery failures on a small subset of Twilio US long codes has been resolved and all Twilio phone numbers are operating normally at this time.
Sep 22, 11:37 PDT

Update - We continue to monitor and follow up on the small subset of Twilio US long codes that have yet to be rectified. The majority of affected phone numbers have been successfully updated. We’ll provide another update in 2 hours or as soon as more information becomes available.
Sep 22, 11:25 PDT

Monitoring - The process to rectify provisioning error on a subset of Twilio US long codes is now complete. The majority of affected numbers have been successfully updated, with a small subset of exceptions we are monitoring and following up. We’ll provide another update in 2 hours or as soon as more information becomes available
Sep 22, 09:26 PDT

Update - The process to rectify provisioning error on a subset of Twilio US long codes is still ongoing. A portion of the affected numbers have been successfully updated and they can now successfully send and receive messages. We'll provide another update in 8 hours or as soon as more information becomes available.
Sep 22, 08:13 PDT

Update - We are still actively implementing a fix to correct the configuration on affected numbers, and we'll provide another update in 8 hours or as soon as more information becomes available
Sep 22, 00:26 PDT

Update - We are actively implementing a fix to correct the configuration on affected numbers, and we'll provide another update in 4 hours or as soon as more information becomes available.
Sep 21, 20:19 PDT

Update - Our engineering team confirms that message delivery failure on a subset of Twilio US long codes is caused by an operational error on number provisioning. We are implementing a fix to correct the configuration on affected numbers, and we'll provide another update in 2 hours or as soon as more information becomes available.
Sep 21, 18:21 PDT

Update - We are actively working to resolve the issue with message delivery failures on a small subset of Twilio US long codes. We expect to provide another update in 1 hour.
Sep 21, 17:25 PDT

Identified - We are experiencing message delivery failures on a small subset of Twilio US long codes. Messages sent from these numbers are stuck in "Sent" status, and are not delivered to mobile handsets. Messages to the subset of long codes are not received on Twilio. We are actively working to resolve the issue and we will provide an update in 30 minutes or as soon as more information becomes available.
Sep 21, 16:55 PDT

Increase in concurrency for Twilio Authy

Resolved - Twilio Authy was degraded for 61 minutes between 22 September 2020 09:50 AM and 10:51AM PDT. During this period of time customers may have experienced an increase in concurrency when initiating verifications or sending OTPs via voice or push notifications. The issue has now been resolved.
Sep 22, 11:27 PDT

Twilio Pricing Page is Down

Resolved - Our engineers have resolved this issue and the pricing page is now viewable.
Sep 22, 10:48 PDT

Update - We are observing that the Twilio pricing page (https://www.twilio.com/sms/pricing) is currently blank. Our engineers are continuing to investigate this and we will provide an update in 2 hours or as soon as more information is available
Sep 22, 09:24 PDT

Update - We are observing that the Twilio pricing page (https://www.twilio.com/sms/pricing) is currently blank. Our engineers are investigating this and we will provide an update in 1 hour or as soon as more information is available
Sep 22, 08:29 PDT

Investigating - Our monitoring systems have detected a potential issue with the Twilio pricing page. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 22, 08:04 PDT

US SMS/MMS Carrier Maintenance - AT&T US

Completed - The scheduled maintenance has been completed.
Sep 22, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 21:01 PDT

Update - The AT&T network in the US is conducting an emergency maintenance from 21 September 2020 at 21:00 PDT until 22 September 2020 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from AT&T US handsets via US shortcodes, US longcodes and US toll-free numbers.
Sep 21, 18:58 PDT

Scheduled - The AT&T network in the US is conducting an emergency maintenance from 21 September 2020 at 21:00 PDT until 22 September 2020 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets via US shortcodes, US longcodes and US toll-free numbers.
Sep 20, 20:22 PDT

US SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 22, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 23:00 PDT

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 21 September 2020 at 23:00 PDT until 22 September 2020 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via a subset of US shortcode and US longcode.
Sep 6, 22:29 PDT

SMS Delivery Failures on Orange Israel

Resolved - We are no longer experiencing delivery failures to Orange Israel. This incident has been resolved.
Sep 22, 02:41 PDT

Monitoring - We are observing successful SMS delivery to Orange Israel. We will continue to monitor to ensure a full recovery of the service. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 22, 01:47 PDT

Update - We continue to experience message delivery failures when sending to the Orange network in Israel. Our engineering team continues to investigate this issue with our carrier partner. We will provide another update after 16 hours or as soon as more information becomes available.
Sep 21, 16:39 PDT

Update - Our engineering team is still investigating this issue with our carrier partner. We will provide another update after 8 hours or as soon as more information becomes available.
Sep 21, 08:35 PDT

Update - Our engineering team is still investigating this issue with our carrier partner. We expect to provide another update after 4 hours or as soon as more information becomes available.
Sep 21, 04:36 PDT

Update - Our engineering team is still investigating this issue with our carrier partner. We will provide more information as soon as they become available.
Sep 21, 02:16 PDT

Investigating - We are experiencing delivery failures sending to Orange in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.
Sep 21, 01:14 PDT

Sep 21, 2020

SMS Carrier Partner Maintenance - Small US Regional Carriers

Completed - The scheduled maintenance has been completed.
Sep 21, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 16:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 20, 20:28 PDT

Scheduled - Our SMS carrier partner in the US is conducting an emergency maintenance from 21 September 2020 at 16:00 PDT until 21 September 2020 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from these small regional carriers via subset of US shortcodes.
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
In land Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA
Sep 20, 20:27 PDT

Russia SMS Carrier Maintenance - Tele2 Russia

Completed - The scheduled maintenance has been completed.
Sep 21, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 13:01 PDT

Scheduled - The Tele2 network in Russia is conducting a scheduled maintenance from 21 September 2020 at 13:00 PDT until 21 September 2020 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Sep 11, 02:38 PDT

On Call Engineers are Investigating 500 errors with Chat and Flex Products

Resolved - The issue regarding 500 errors has been resolved and Chat and Flex products are operating normally at this time.
Sep 21, 11:59 PDT

Update - Our engineering team has implemented a fix and we are seeing recovery for the issue. We are continuing to monitor the systems and will provide another update in 30 minutes or as soon as more information becomes available.
Sep 21, 11:41 PDT

Update - Our engineering team has implemented a fix and we are seeing recovery for the issue. We are continuing to monitor the systems and will provide another update in 30 minutes or as soon as more information becomes available.
Sep 21, 11:12 PDT

Update - We are continuing to monitor for any further issues.
Sep 21, 10:44 PDT

Monitoring - Our engineering team has implemented a fix and we are seeing recovery for the issue. We are monitoring the systems and will provide another update in 30 minutes or as soon as more information becomes available.
Sep 21, 10:43 PDT

Update - We are experiencing 500 errors with Chat and Flex products. Customers may experience intermittent errors with SDKs and increased latency for responses. Flex initialization is impacted with this issue. Our engineering team is investigating this issue and we will provide another update in 30 minutes or as soon as more information becomes available.
Sep 21, 10:31 PDT

Investigating - Our monitoring systems have detected a potential issue with 500 errors on the API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 21, 10:08 PDT

US SMS Carrier Maintenance - AT&T US

Completed - The scheduled maintenance has been completed.
Sep 21, 04:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 21:00 PDT

Scheduled - The AT&T network in the US is conducting an emergency maintenance from 20 September 2020 at 21:00 PDT until 21 September 2020 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets via US shortcodes, US longocodes and US toll-free numbers.
Sep 20, 19:52 PDT

SMS Delivery Delays to Telenor Pakistan

Resolved - We are no longer experiencing delivery delays when sending to Telenor Pakistan. This incident has been resolved.
Sep 21, 03:06 PDT

Monitoring - We are observing recovery in delivery delays when sending to Telenor in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update to confirm the fix.
Sep 21, 02:52 PDT

Update - Our engineering team is still investigating this issue with our carrier partner. We will provide more information as soon as they become available.
Sep 21, 01:54 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Telenor in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update once more information becomes available.
Sep 21, 00:50 PDT

US SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 21, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 23:01 PDT

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 20 September 2020 at 23:00 PDT until 21 September 2020 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via a subset of US shortcode and US longcode.
Sep 6, 22:35 PDT

Sep 20, 2020

Devices Using Super SIM May Experience Connectivity Issues

Resolved - This incident has been resolved.
Sep 20, 08:12 PDT

Monitoring - We are seeing a reduction in the number of new attachment failures. Devices using Super SIMs that were unable to connect during the incident should now be able to. We will continue to monitor and provide another update in 2 hours or once more information becomes available.
Sep 20, 05:46 PDT

Update - Our engineering team is still working to resolve this issue. We will provide an update as soon as we have additional information.
Sep 20, 04:57 PDT

Update - We continue to investigate this issue. We will provide an update in 2 hours or as soon as additional information is available.
Sep 20, 03:00 PDT

Update - The issue is affecting the SuperSIM devices that are trying to establish new attachments after 11:20 PM PDT (06:20 AM UTC). Devices already connected are not affected.
Sep 20, 02:03 PDT

Investigating - We are investigating an issue where devices using Super SIM may experience delays in connecting. We are actively working to resolve the issue and will provide another update in 60 minutes or as soon as more information becomes available.
Sep 20, 01:25 PDT

Sep 19, 2020

On Call Engineers are Investigating

Resolved - We have fully investigated the phone number issue triggered by our automated alert, and it was determined that the impact was limited to a small set of customers, who have been reached out individually to address any concerns. All systems are operational.
Sep 19, 21:28 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 19, 20:16 PDT

SMS Toll-Free Delivery Delays to AT&T USA

Resolved - We are no longer experiencing SMS Toll-free delivery delays to US AT&T. This incident has been resolved.
Sep 19, 12:39 PDT

Investigating - We are observing messages delivery issue for subset of our toll-free SMS submitted to AT&T in the USA. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Sep 19, 11:46 PDT

U.S. Shortcode MMS Delays

Resolved - We are no longer experiencing MMS delays from US short codes to T-Mobile, Sprint, Verizon, or AT&T. This incident has been resolved.
Sep 19, 07:59 PDT

Update - We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Sep 19, 06:31 PDT

Update - We are finding no more MMS delays from US short codes to T-Mobile, Sprint and Verizon but we are still experiencing the same delays in AT&T network. Our engineers are continuously working with our carrier partner to resolve the issue. We will provide more information in 8 hours or as soon as more information becomes available
Sep 18, 22:34 PDT

Update - MMS delays from US short codes to T-Mobile and Sprint continue to happen, and we are now experiencing delays to Verizon and AT&T. Our engineers continue working with our carrier partner to resolve the issue. We will provide more information in 4 hours or as soon as more information becomes available
Sep 18, 18:34 PDT

Update - MMS delays from US short codes to T-Mobile and Sprint continue, and we are now experiencing delays to Verizon and AT&T. Our engineers continue working with our carrier partner to resolve the issue. We will provide more information in 2 hours or as soon as more information becomes available.
Sep 18, 16:34 PDT

Investigating - We are again seeing a subset of US shortcodes experiencing MMS delivery delays to T-Mobile and Sprint. Our engineers are working with our carrier partner to resolve the issue. We will provide more information in 1 hour or as soon as more information becomes available.
Sep 18, 14:34 PDT

Monitoring - We are no longer seeing MMS delays from US shortcodes. We will continue to monitor the situation and provide an update in 2 hours or as soon as more information becomes available.
Sep 18, 13:52 PDT

Update - We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 18, 11:54 PDT

Update - A portion of US shortcodes are seeing delays to carriers on MMS. Our engineers are working with our carrier partner to resolve the issue. We will provide more information in 1 hour or as soon as more information becomes available.
Sep 18, 10:55 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 18, 10:44 PDT

SMS Delivery Failures to Smartfren in Indonesia

Resolved - We are no longer experiencing delivery failures to Smartfren in Indonesia. This incident has been resolved.
Sep 19, 05:28 PDT

Update - We continue to observe delivery failures for SMS from Twilio to Smartfren in Indonesia. Our engineers continue to work with our carrier partners to resolve the issue. We will provide additional updates in 16 hours or as soon as more information becomes available.
Sep 18, 20:09 PDT

Update - We continue to observe delivery failures for SMS from Twilio to Smartfren in Indonesia. Our engineers continue to work with our carrier partners to resolve the issue. We will provide additional updates in 8 hours or as soon as more information becomes available.
Sep 18, 12:09 PDT

Update - We continue to observe delivery failures for SMS from Twilio to Smartfren in Indonesia. Our engineers continue to work with our carrier partners to resolve the issue. We will provide additional updates in 4 hours or as soon as more information becomes available.
Sep 18, 08:10 PDT

Update - We continue to observe delivery failures for SMS from Twilio to Smartfren in Indonesia. Our engineers continue to work with our carrier partners to resolve the issue. We will provide additional updates in 2 hour or sooner.
Sep 18, 06:09 PDT

Update - We are observing delivery failures for SMS from Twilio to Smartfren in Indonesia. Our engineers are working with our carrier partners to resolve the issue. We will provide additional updates in 1 hour or sooner.
Sep 18, 05:09 PDT

Investigating - Our monitoring systems have detected a potential issue with outbound SMS to Indonesia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 18, 05:05 PDT

Sep 18, 2020

SMS Delivery Delays to U.S. T-Mobile via Toll-Free numbers

Resolved - SMS delivery from Twilio's toll-free numbers to T-Mobile U.S. is successful. This incident has been resolved.
Sep 18, 15:26 PDT

Monitoring - We are observing successful SMS delivery to T-Mobile U.S. from Twilio's toll-free numbers. We will continue to monitor to ensure a full recovery of the service. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 18, 14:15 PDT

Update - SMS delivery delays to T-Mobile U.S. from Twilio's toll-free numbers continue to occur. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 18, 12:45 PDT

Update - We are experiencing SMS delivery delays to U.S. T-Mobile via Toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 18, 11:47 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 18, 11:40 PDT

Devices Using Super SIM May Experience Delays In Connecting

Resolved - Devices using Super SIMs are successfully connecting to networks and establishing data sessions. This incident is resolved.
Sep 18, 14:28 PDT

Monitoring - We are again seeing devices using Super SIMs successfully connecting to networks and establishing data sessions. We are continuing to monitor for service stability. We will provide another update in 2 hours or sooner once more information becomes available.
Sep 18, 13:34 PDT

Investigating - We are experiencing Super SIM connectivity issues. Our engineering team is actively working to restore the impacted service. We will provide another update in 1 hour or sooner once more information becomes available.
Sep 18, 12:37 PDT

SMS Delivery Delays to Glo Mobile in Nigeria

Resolved - We are observing successful SMS delivery to Glo Mobile devices in Nigeria. This incident has been resolved.
Sep 18, 08:16 PDT

Monitoring - We are observing successful SMS delivery to Glo Mobile devices in Nigeria. We will continue to monitor to ensure a full recovery of the service. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 18, 06:53 PDT

Update - We continue to observe SMS delays to Glo Mobile in Nigeria and continue to work with our carrier partners towards resolution. We will provide additional updates in 16 hours or as soon as more information becomes available.
Sep 17, 15:22 PDT

Update - We continue to observe SMS delays to Glo Mobile in Nigeria and continue to work with our carrier partners towards resolution. We will provide additional updates in 8 hours or as soon as more information becomes available.
Sep 17, 07:17 PDT

Update - We are continuing to investigate this issue.
Sep 17, 03:19 PDT

Update - We continue to observe SMS delays to Glo Mobile in Nigeria and continue to work with our carrier partners towards resolution. We will provide additional updates in 4 hours or sooner.
Sep 17, 03:18 PDT

Update - We continue to observe SMS delays to Glo Mobile in Nigeria and continue to work with our carrier partners towards resolution. We will provide additional updates in 2 hours or sooner.
Sep 17, 01:17 PDT

Investigating - We are observing delivery delays for SMS from Twilio to Glo Mobile in Nigeria. Our engineers are working with our carrier partners to resolve the issue. We will provide additional updates in 1 hour or sooner.
Sep 17, 00:16 PDT

On Call Engineers are Investigating

Resolved - Twilio Programmable Messaging was degraded for 20 minutes between 18 September 2020 12:37 AM PDT and 12:57 AM PDT. During this period of time customers may have experienced failures to receive webhooks for inbound SMS and MMS. The issue has now been resolved.
Sep 18, 03:47 PDT

Investigating - Our monitoring systems have detected a potential issue with inbound SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 18, 03:07 PDT

Twilio did not send webhooks for inbound messages

Resolved - Twilio Programmable Messaging was degraded for 20 minutes between 18 September 2020 12:37 AM PDT and 12:57 AM PDT. During this period of time customers may have experienced failures to receive webhooks for inbound SMS and MMS. The issue has now been resolved
Sep 18, 02:30 PDT

Sep 17, 2020

SMS Delivery Delays to CTBC Cellular in Brazil

Resolved - We are no longer experiencing SMS delivery delays to CTBC Brazil. This incident has been resolved.
Sep 17, 19:13 PDT

Monitoring - We are observing recovery in SMS delivery delays to CTBC Cellular in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or sooner once more information becomes available.
Sep 17, 17:53 PDT

Update - We are experiencing message delivery delays to CTBC Brazil. Our engineers are working with our carrier partners to resolve the issue. We will provide an update in an hour or as soon as we have more information.
Sep 17, 15:54 PDT

Investigating - Our monitoring systems have detected a potential issue with Programmable Messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 17, 15:49 PDT

SMS Delivery Delays to Hot Mobile in Israel

Resolved - We are no longer experiencing SMS delivery delays to Hot Mobile in Israel. This incident has been resolved.
Sep 17, 14:06 PDT

Investigating - We are observing delivery delays for SMS from Twilio to Hot Mobile in Israel. Our engineers are working with our carrier partners to resolve the issue. We will provide an additional update in one hour or as soon as we have more information.
Sep 17, 13:12 PDT

On Call Engineers are Investigating

Resolved - We have fully investigated this Programmable Wireless issue triggered by our automated alert, and it was determined that the impact was limited to a small set of customers, who have been reached out individually to address any concerns. All systems are operational.
Sep 17, 12:52 PDT

Investigating - Our monitoring systems have detected a potential issue with Programmable Wireless. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 17, 12:50 PDT

Inbound Call Failures to a Subset of Twilio Swiss Phone Numbers

Resolved - The issue affecting inbound calls to Twilio Swiss Phone Numbers has been resolved, and the service is functioning normally at this time.
Sep 17, 10:38 PDT

Monitoring - Our carrier partner has made changes to resolve the issue causing some inbound calls to Twilio Swiss numbers to fail. We will continue to monitor to ensure a full recovery of the service. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 17, 08:48 PDT

Update - Our engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update in 16 hours or sooner once more information becomes available.
Sep 17, 04:46 PDT

Update - Our engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update in 8 hours or sooner once more information becomes available.
Sep 16, 20:44 PDT

Update - Our engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update in 8 hours or sooner once more information becomes available.
Sep 16, 12:00 PDT

Update - Our engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update in 4 hours or sooner once more information becomes available.
Sep 16, 08:01 PDT

Update - We are observing that inbound calls to some Twilio Swiss numbers are failing. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 2 hours or sooner once more information becomes available
Sep 16, 06:03 PDT

Investigating - Our monitoring systems have detected a potential issue impacting inbound calls to Twilio Swiss numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 16, 05:04 PDT

Devices Using Super SIM May Have Lost Connectivity and Experiencing Delays in Reconnecting

Resolved - The incident affecting Super SIM connectivity has been resolved, and the service is functioning normally at this time.
Sep 17, 10:23 PDT

Monitoring - We have now restored the service and we're seeing that almost all of the devices are re-connected . We are continuing to monitor for service stability. We expect to provide another update in 2 hours or sooner once more information becomes available.
Sep 17, 08:46 PDT

Update - We are experiencing Super SIM connectivity issues. About 30% of connected devices had their connectivity dropped and need to reconnect. We will provide another update in 1 hour or sooner once more information becomes available.
Sep 17, 08:05 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 17, 07:51 PDT

US SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 17, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 23:00 PDT

Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 16 September 2020 at 23:00 PDT until 17 September 2020 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via a subset of US shortcode and US longcode.
Sep 6, 22:36 PDT

SMS Delivery Delays to the Ooredoo Network in Algeria

Resolved - We are no longer experiencing delivery report delays when sending to Ooredoo (formerly Nedjma) network in Algeria. This incident has been resolved.
Sep 17, 01:52 PDT

Update - We are observing recovery in delivery report delays [when sending to Ooredoo (formerly Nedjma) network in Algeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2hours or sooner once more information becomes available.
Sep 17, 00:20 PDT

Monitoring - We are observing recovery in delivery report delays [when sending to Ooredoo (formerly Nedjma) network in Algeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 mins or sooner once more information becomes available.
Sep 16, 22:43 PDT

Update - We continue to observe SMS delays to Ooredoo in Algeria and continue to work with our carrier partners towards resolution. We will provide additional updates as soon as we have more information.
Sep 16, 20:41 PDT

Update - We continue to observe SMS delays to Ooredoo in Algeria and continue to work with our carrier partners towards resolution. We will provide additional updates as soon as we have more information.
Sep 16, 19:21 PDT

Update - We continue to observe SMS delays to Ooredoo in Algeria and continue to work with our carrier partners towards resolution. We will provide additional updates as soon as we have more information.
Sep 16, 17:05 PDT

Update - We are observing SMS delivery delays for messages from Twilio to the Ooredoo (formerly Nedjma) network in Algeria. Our engineers are working with our carrier partners to resolve the issue. We will provide additional updates as soon we have more information.
Sep 16, 15:41 PDT

Investigating - Our monitoring systems have detected a potential issue regarding Programmable SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 16, 15:31 PDT

US SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 17, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 21:00 PDT

Scheduled - Our SMS carrier partner in the US is conducting an emergency maintenance from 16 September 2020 at 21:00 PDT until 17 September 2020 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US toll-free numbers.
Aug 27, 18:41 PDT

Sep 16, 2020

Connectivity and attachment/detachment issues

Resolved - The connectivity issues with the impacted provider have been resolved and attachments have remained stable. Devices that lost connectivity during the time of the incident should now be able to reconnect.
Sep 16, 22:49 PDT

Monitoring - We are now seeing recovery of the network connectivity issue. We are continuing to monitor for service stability. We will provide another update in 4 hours or sooner once more information becomes available.
Sep 16, 19:12 PDT

Update - Our team continues to actively work with our partner to restore service. We will provide our next update in 16 hours or sooner once more information becomes available.
Sep 16, 17:01 PDT

Update - Our team continues to actively work to restore the service with our partner. We will provide our next update in 8 hours or sooner once more information becomes available.
Sep 16, 13:01 PDT

Identified - The issue causing Super SIM connectivity issues to one of our partners has been identified. Our team is actively working to restore the service with our partner. We will provide another update in 4 hours or sooner once more information becomes available.
Sep 16, 09:02 PDT

Update - Our engineers are continuing to work with the provider to resolve the issue. We will provide another update in 2 hours or sooner once more information becomes available.
Sep 16, 07:27 PDT

Update - We are observing connectivity issues with a specific provider and users on this provider will experience issues on their devices when connecting. Our engineers are working to resolve the issue and are in contact with the provider. We will provide another update in 1 hour or sooner once more information becomes available.
Sep 16, 06:26 PDT

Update - We are continuing to investigate this issue.
Sep 16, 06:14 PDT

Investigating - Our monitoring systems have detected a potential issue with Programmable Wireless services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 16, 05:40 PDT

France SMS Carrier Maintenance - Bouygues Telecom

Completed - The scheduled maintenance has been completed.
Sep 16, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 17:45 PDT

Scheduled - The Bouygues Telecom network in France is conducting an emergency maintenance from 16 September 2020 at 14:00 PDT until 16 September 2020 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom handsets.
Sep 16, 17:43 PDT

"Something went wrong. Please try again later" Shows up When Purchasing Numbers

Resolved - We have fully investigated the issue, and fixed the issue of the incorrect message being rendered. All our systems and APIs are functioning properly.
Sep 16, 21:57 PDT

Identified - Our engineers have identified an erroneous error message on the Phone Numbers Console instance page. All our systems and APIs are functioning properly. We are working on resolving the issue of the incorrect error message being rendered.
Sep 16, 21:40 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 16, 20:32 PDT

SMS Delivery Delays to Glo Mobile in Nigeria

Resolved - We are no longer experiencing SMS delivery delays to Glo Mobile in Nigeria. This incident has been resolved.
Sep 16, 20:00 PDT

Update - We continue to observe SMS delays to Glo Mobile in Nigeria and continue to work with our carrier partners towards resolution. We will provide additional updates as soon as we have more information.
Sep 16, 19:22 PDT

Update - We continue to observe SMS delays to Glo Mobile in Nigeria and continue to work with our carrier partners towards resolution. We will provide additional updates as soon as we have more information.
Sep 16, 17:18 PDT

Investigating - We are observing delivery delays for SMS from Twilio to Glo Mobile in Nigeria. Our engineers are working with our carrier partners to resolve the issue. We will provide additional updates as soon we have more information.
Sep 16, 16:18 PDT

TaskRouter Statistics APIs Not Returning Data

Resolved - Between 04:49 PM and 06:35 PM, PDT we were experiencing issues with calls to our TaskRouter statistics APIs, which will result in customers receiving 200 OK's but no data was returned. Since resolution, data queried during this timeframe is now correct.
Sep 16, 18:59 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 16, 18:33 PDT

On Call Engineers are Investigating - Autopilot requests from Studio failing authentication

Resolved - Between 4:55 to 6:22 PDT We were experiencing failures when Autopilot requests from Studio returned 401 errors. Engineers discovered the cause of the issue and service was restored. All systems are operational.
Sep 16, 18:46 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 16, 18:15 PDT

Russia SMS Carrier Maintenance - Tele2 Russia

Completed - The scheduled maintenance has been completed.
Sep 16, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 13:00 PDT

Scheduled - The Tele2 network in Russia is conducting a scheduled maintenance from 16 September 2020 at 13:00 PDT until 16 September 2020 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Sep 11, 02:37 PDT

U.S. Toll-free Number Stock-out

Resolved - We have replenished our inventory of US Toll-Free numbers and no longer are experiencing stock-outs.
Sep 16, 14:41 PDT

Update - We continue to add additional Toll Free numbers to our inventory and work towards complete resolution. We will provide another update in 2 hours or sooner once more information becomes available.
Sep 16, 13:13 PDT

Monitoring - We are no longer out of stock of U.S. Toll-free numbers and are continuing to add additional stock. We will continue to monitor and provide another update in 2 hours or sooner once more information becomes available.
Sep 16, 11:14 PDT

Update - We are still working to provide additional inventory of U.S Toll-free numbers. We will provide another update in 2 hours or sooner once more information becomes available.
Sep 16, 10:20 PDT

Update - We are still working to provide additional inventory of U.S Toll-free numbers. We will provide another update in 1 hour or sooner once more information becomes available.
Sep 16, 09:21 PDT

Update - We are temporarily out of stock of U.S. Toll-free number inventory. We are working to provide additional inventory. We will provide another update in 30 minutes.
Sep 16, 08:52 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 16, 08:37 PDT

Payment Processor Outage Preventing Funding of non-invoiced Accounts

Resolved - We are no longer experiencing errors with PayPal payment processing. This incident has been resolved.
Sep 16, 10:50 PDT

Monitoring - We are observing successful payment processing via PayPal since 9:45am PT. We will continue to monitor to ensure full recovery of the service. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Sep 16, 10:23 PDT

Investigating - We are experiencing a higher level of errors with PayPal payment processing due to an ongoing incident at our payment processor and all PayPal transactions are failing. Please use credit cards for adding funds to your Twilio account while it is being investigated and resolved.
Sep 16, 09:39 PDT

SMS Delivery Failures From Local Brazil Longcode Numbers to Brazil Oi

Resolved - We are no longer experiencing SMS delivery failures when sending messages from local Brazil longcode numbers to Brazil Oi. This incident has been resolved.
Sep 16, 06:10 PDT

Update - We are still experiencing SMS delivery failures when sending messages from local Brazil longcode numbers to Brazil Oi. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Sep 16, 01:42 PDT

Update - We are still experiencing SMS delivery failures when sending messages from local Brazil longcode numbers to Brazil Oi. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Sep 15, 21:41 PDT

Update - We are still experiencing SMS delivery failures when sending messages from local Brazil longcode numbers to Brazil Oi. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 15, 19:47 PDT

Update - We are experiencing SMS delivery failures when sending messages from local Brazil longcode numbers to Brazil Oi. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 15, 18:47 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 15, 18:28 PDT

US SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 16, 03:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 23:00 PDT

Scheduled - Our SMS carrier partner in the US is conducting an emergency maintenance from 15 September 2020 at 23:00 PDT until 16 September 2020 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via a subset of US shortcodes and US longcodes.
Sep 15, 20:26 PDT

US SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 16, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 23:00 PDT

Scheduled - Our SMS carrier partner in the US is conducting an emergency maintenance from 15 September 2020 at 23:00 PDT until 16 September 2020 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US longcodes.
Sep 15, 20:23 PDT

Devices Using Super SIM May Experience Delays In Connecting with 2G and 3G

Resolved - The 2G and 3G connectivity issue impacting devices using Super SIM has been resolved and Super SIM is operating normally at this time.
Sep 16, 00:16 PDT

Monitoring - Devices using Super SIM in connecting with 2G and 3G are now operating normally. We will continue to monitor the situation before we mark the incident as fully resolved.
Sep 15, 22:11 PDT

Update - Our monitoring systems have triggered an investigation into potential issues connecting on 2G or 3G radio access technologies. Our engineering team has been alerted and is actively investigating. We will update you in 1 hour or as soon as we have more information.
Sep 15, 21:51 PDT

Update - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 15, 21:43 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 15, 21:40 PDT

Sep 15, 2020

US SMS Delivery Report Delays Over US Shortcodes

Resolved - We are no longer experiencing delays in receiving delivery reports of SMS sent to US handsets over a subset of US shortcodes. This incident has been resolved.
Sep 15, 21:20 PDT

Monitoring - We are observing recovery in delivery report delays of SMS sent to US handsets over a subset of US shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or sooner once more information becomes available.
Sep 15, 20:21 PDT

Update - We are still observing delays in receiving delivery reports of SMS sent to US handsets over a subset of US shortcodes. We are working with our carrier partners to resolve the issue and will provide an update in 2 hours or as soon as we have more information.
Sep 15, 20:16 PDT

Investigating - We are observing delays in receiving delivery reports of SMS sent to US handsets over a subset of US shortcodes. We are working with our carrier partners to resolve the issue and will provide an update in 1 hour or as soon as we have more information.
Sep 15, 19:20 PDT

On Call Engineers are Investigating

Resolved - We have fully investigated the Programmable SMS issue triggered by our automated alert, and it was determined that the impact was limited to a small set of customers, who have been reached out individually to address any concerns. All systems are operational.
Sep 15, 14:53 PDT

Investigating - Our monitoring systems have detected a potential issue with Programmable SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 15, 14:39 PDT

Call Failures to Twilio Canada Phone Numbers

Resolved - We have confirmed that both the originally reported issue of call failures and the issue of no audio to Twilio’s Canada phone numbers are now resolved.
Sep 15, 13:34 PDT

Monitoring - Our carrier partner has put in a fix to resolve the one way audio issue. We are no longer observing one way audio on calls to Twilio Canada phone numbers. We will continue to monitor to ensure full recovery of the service. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 15, 11:35 PDT

Identified - Call failures to Twilio Canada phone numbers were originally reported to occur between the times of 15:50 to 17:25 PT on 9/14/2020, however, we were later informed that these failures should have subsided around 9/14/2020 19:25 PT. Calls to Twilio Canada Phone Numbers have continued to experience one way audio issues since then but we are seeing improvement since 7:05am PT. Our carrier partner has identified the root cause and we are actively working with them to resolve the issue. We expect to provide another update in four hours or as soon as more information become available.
Sep 15, 08:49 PDT

Update - We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in four hours or as soon as more information becomes available.
Sep 15, 04:56 PDT

Update - We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in four hours or as soon as more information becomes available.
Sep 15, 00:58 PDT

Update - We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in four hours or as soon as more information becomes available.
Sep 14, 20:55 PDT

Update - Our engineering team have confirmed we still see call failures to Twilio Canada numbers. In addition to calls failing, customers may also be experiencing calls with no audio.
Sep 14, 18:43 PDT

Update - We are continuing to investigate this issue.
Sep 14, 18:06 PDT

Update - We experienced call failures to Twilio’s Canada numbers between 15:30-17:30 pm PDT. Our engineers are investigating and we will provide another update in 60 minutes.
Sep 14, 17:59 PDT

Investigating - Our monitoring systems have detected a potential issue with voice calls in Canada. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 14, 17:32 PDT

Conference failures

Resolved - We are no longer observing conference failures after the spike observed between 10:32am PT and 10:40am PT. This incident has been resolved.
Sep 15, 11:11 PDT

Update - We were seeing a spike in conference failures from 10:32am PT to 10:40am PT. We are seeing recovery at this time but are continuing to monitor.
Sep 15, 10:50 PDT

Monitoring - We were seeing a spike in conference failures from 10:32am PT to 10:40am PT. We are seeing recovery at this time but are continuing to monitor.
Sep 15, 10:48 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 15, 10:40 PDT

US SMS/MMS Carrier Maintenance - Sprint US

Completed - The scheduled maintenance has been completed.
Sep 15, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 23:00 PDT

Scheduled - The Sprint network in the US is conducting an emergency maintenance from 14 September 2020 at 23:00 PDT until 15 September 2020 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from Sprint US handsets via a subset US shortcodes.
Sep 14, 19:26 PDT

SMS Delivery Delays to All Networks in China

Resolved - We are no longer experiencing delivery delays when sending messages to all networks in China.. This incident has been resolved.
Sep 15, 00:49 PDT

Monitoring - We are observing successful SMS delivery when sending messages to all networks in China. We will continue to monitor to ensure a full recovery of the service. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 15, 00:29 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to all networks in China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update once more information becomes available.
Sep 14, 23:30 PDT

Sep 14, 2020

SMS Delivery Delays to Claro in Colombia

Resolved - We are no longer experiencing delivery delays when sending to the Claro network in Colombia. This incident has been resolved.
Sep 14, 19:53 PDT

Monitoring - We are observing recovery in delivery delays when sending to the Claro network in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update once more information becomes available.
Sep 14, 18:53 PDT

Investigating - We are observing SMS delivery delays for messages from Twilio to the Claro network in Colombia. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Sep 14, 18:04 PDT

Whatsapp Sender Page in Twilio Console Showing Empty Configuration

Resolved - Whatsapp sender page showing empty configuration has been resolved, and the Twilio console is operating normally at this time.
Sep 14, 19:05 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 14, 18:48 PDT

Liberia SMS Carrier Maintenance - MTN

Completed - The scheduled maintenance has been completed.
Sep 14, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 16:00 PDT

Scheduled - The MTN network in Liberia is conducting an emergency maintenance from 14 September 2020 at 16:00 PDT until 14 September 2020 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTN Liberia.
Sep 14, 00:49 PDT

Russia SMS Carrier Maintenance - Tele2 Russia

Completed - The scheduled maintenance has been completed.
Sep 14, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 13:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 02:37 PDT

Scheduled - The Tele2 network in Russia is conducting a scheduled maintenance from 14 September 2020 at 13:00 PDT until 14 September 2020 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Sep 14, 13:00 PDT

MTN South Sudan SMS Carrier Maintenance - MTN

Completed - The scheduled maintenance has been completed.
Sep 14, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 14:00 PDT

Scheduled - The MTN network in South Sudan is conducting an emergency maintenance from 14 September 2020 at 14:00 PDT until 14 September 2020 at 16:00 PDT 2020 . During the maintenance window, there could be intermittent delays delivering SMS to MTN South Sudan
Sep 14, 00:50 PDT

Subset of Inbound SMS Delivery Failures To Twilio Australian Numbers

Resolved - We are no longer experiencing inbound SMS delivery failures to Twilio Australian numbers. This incident has been resolved.
Sep 14, 01:38 PDT

Monitoring - We are observing successful inbound SMS delivery to Twilio Australian numbers for the last 30 minutes. We will continue to monitor to ensure a full recovery of the service. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 14, 01:05 PDT

Investigating - We are experiencing a subset of inbound SMS delivery failures to Twilio Australian numbers . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 14, 00:12 PDT

Sep 13, 2020

SMS Non-Delivery to Claro Brazil

Resolved - We no longer observe any delays for messages submitted to and from Claro Brazil network. This incident has been resolved.
Sep 13, 21:52 PDT

Monitoring - We are observing improvements on messages submitted to and from Claro Brazil network. We expect to provide another update in the next 4 hours or as soon as more information becomes available.
Sep 13, 20:56 PDT

Update - We are still experiencing non delivery for messages submitted to and from Claro Brazil network. Our engineers are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
Sep 13, 18:54 PDT

Investigating - We are experiencing non delivery for messages submitted to and from Claro Brazil handset. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 13, 17:34 PDT

Sep 12, 2020

SMS Delivery Delays to Yemen

Resolved - This incident has been resolved.
Sep 12, 10:38 PDT

Update - We are no longer experiencing delivery delays for Yemen. This incident has been resolved.
Sep 12, 10:37 PDT

Update - We are experiencing SMS delivery delays when sending SMS messages to Yemen Mobile in Yemen. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in one hour.
Sep 12, 10:23 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 12, 10:13 PDT

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