Twilio Status

All Systems Operational

Programmable SMS Operational

Shortcode Operational

MMS Operational

SMS Operational

SMPP Operational

Programmable Voice Operational

PSTN Operational

SIP Operational

Client Web Operational

Client Mobile Operational

Conference Operational

Recording Operational

Queue Operational

Text-to-Speech Operational

Recording Transcriptions Operational

TwiML Operational

Voice Insights ᴮᴱᵀᴬ Operational

Speech Recognition Operational

Programmable Video Operational

Rooms Operational

Network Traversal Service Operational

Programmable Wireless Operational

Programmable Fax ᴮᴱᵀᴬ Operational

Elastic SIP Trunking Operational

Interconnect Operational

Sync ᴮᴱᵀᴬ Operational

Programmable Chat Operational

Authy Operational

Flex Operational

Lookup Operational

Notify Operational

Console Operational

Phone Numbers Operational

Studio Operational

REST API Operational

TaskRouter Operational

Proxy ᴮᴱᵀᴬ Operational

Runtime Operational

Pricing and Usage Operational

Debugger Operational

Documentation Operational

Functions ᴮᴱᵀᴬ Operational

Autopilot ᴮᴱᵀᴬ Operational

Support Center Operational

Twilio Training Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Uptime

Fetching

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Dec 16, 2018

SMS Delivery Failure to Nepal Telecom

Resolved - All services are operating normally.
Dec 16, 05:10 PST

Investigating - We are observing SMS delivery failures to handsets on the Nepal Telecom network in Nepal. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Dec 16, 03:05 PST

Dec 15, 2018

No incidents reported.

Dec 14, 2018

Inbound Call failures to a subset of Colombian Numbers

Resolved - All systems are operating normally.
Dec 14, 16:10 PST

Monitoring - The issue has been resolved and all inbound calls to numbers in Colombia for the +5715 range in Bogota are connecting successfully. We will continue to monitor to ensure full resolution
Dec 14, 13:01 PST

Update - Our Carrier Partner has confirmed that they have identified the issue and are actively working on a fix. We will provide an update as soon as we have further information
Dec 14, 08:43 PST

Update - We continue to work with our local carrier partner to resolve the issues affecting inbound calls to Colombian numbers in Bogota for the +5715 range. We don’t have a estimated time for resolution yet but will keep updating status as more information becomes available.
Dec 13, 21:32 PST

Update - We are continuing to work on a fix for this issue.
Dec 13, 17:42 PST

Identified - We are currently observing inbound call failures to a subset of numbers in Colombia for the +5715 range in Bogota. We are working with our carrier partner to resolve the issue. We will update as information becomes available
Dec 13, 17:31 PST

Outbound SMS Delays to T-Mobile & MetroPCS from US short codes

Resolved - The issue causing SMS Delivery delays to T-Mobile and MetroPCS handsets is now resolved and we are observing full and stable recovery.
Dec 14, 09:08 PST

Monitoring - We are observing full and stable recovery for SMS delivery to T-Mobile and MetrocPCS handsets from US short codes. Our engineering teams will continue to monitor the service.
Dec 14, 08:50 PST

Investigating - We are experiencing delays sending SMS from a subset of US short codes to T-Mobile and MetroPCS handsets. Inbound delivery and long code traffic is not affected. Our engineering team is actively working with our partner to get the issue resolved. We will provide an update as soon as possible.
Dec 14, 08:36 PST

Connectivity failures on the TURN service

Resolved - All services are operating normally.
Dec 14, 06:30 PST

Monitoring - We've identified and resolved the connectivity failures. Our team will continue to monitor.
Dec 14, 06:27 PST

Investigating - We are experiencing intermittent connectivity failures on the TURN service. Our engineers are investigating the problem.
Dec 14, 06:19 PST

Outbound SMS Delays to 3, Hutchison network in Indonesia

Resolved - SMS services are operating normally.
Dec 14, 02:51 PST

Monitoring - Our monitoring shows recovery for the operator issue resulting in SMS delivery delay to the 3, Hutchison network in Indonesia. Our engineers have confirmed from internal testing and metrics that SMS delivery has returned to normal and will continue to monitor the situation.
Dec 14, 02:31 PST

Investigating - We have detected an operator issue resulting in SMS delivery delay to the 3, Hutchison network in Indonesia. We are working with our carrier partners to resolve the issue and will provide an update as soon as possible.
Dec 14, 01:40 PST

Dec 12, 2018

Failure to receive calls on some phone numbers in Ireland and Netherlands

Resolved - All services are operating normally.
Dec 12, 06:30 PST

Investigating - We have detected an increase in failures for receiving calls to some Twilio phone numbers in Ireland and Netherlands. Our engineers are working with our carrier partner to resolve this issue and will provide more information as soon it is available.
Dec 12, 05:29 PST

Dec 11, 2018

SMS delays towards AT&T and Sprint from US Toll-free numbers

Resolved - Delays related to sending and receiving SMS for AT&T and Sprint handsets to and from Twilio toll free numbers have been resolved. All systems are operating normally at this time.
Dec 11, 01:55 PST

Update - Delays related to sending and receiving SMS to and from Twilio toll free numbers have been resolved for AT&T network. SMS delays to and from Sprint network with Twilio toll free numbers are still being investigated by our carrier partners.
Dec 10, 23:57 PST

Identified - We are currently observing elevated delivery delays towards AT&T and Sprint handsets when sending from Twilio US Toll-free numbers. Both outbound and inbound messages are currently impacted. We are working with our carrier partner to resolve the issue. We will update as information becomes available.
Dec 10, 20:31 PST

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

Inbound calls failing to Indonesia numbers

Resolved - We detected an increase in failures of inbound calls to Twilio's Indonesia mobile numbers. Landline numbers are not affected. Our carrier partner has resolved the issue, all traffic operating as normal.
Dec 6, 23:20 PST

Monitoring - We detected an increase in failures of inbound calls to Twilio's Indonesia mobile numbers. Landline numbers are not affected. Our carrier partner has resolved the issue, we will continue to monitor the situation.
Dec 6, 22:38 PST

Investigating - We have detected an increase in failures of inbound calls to Twilio's Indonesia numbers in the mobile range. Landline numbers are not affected. Our engineers are working with our carrier partner to resolve the issue and will provide more information as soon as available.
Dec 6, 22:10 PST

Duplicate messages for some MMS

Resolved - We have resolved the issue causing duplicate MMS to be sent for messages with long message bodies (>1600 characters). The service is fully operational.
Dec 6, 19:46 PST

Update - Our engineers are deploying the fix to resolve the issue causing duplicate MMS to be sent for messages with long message bodies (>1600 characters). We will provide an update when the issue is resolved.
Dec 6, 15:42 PST

Identified - We are experiencing an issue that is causing duplicate MMS to be sent for messages with long message bodies (>1600 characters). Our engineers have identified the issue and are working on the fix. We will provide an update as quickly as possible.
Dec 6, 12:31 PST

Outbound SMS delivery delays to O2 in UK

Resolved - We're currently observing full and stable recovery for SMS delivery to the O2 network in the UK.
Dec 6, 11:12 PST

Monitoring - We're currently observing recovery for SMS delivery to the O2 network in the UK. We will continue to monitor to ensure there are no further problems.
Dec 6, 09:22 PST

Identified - O2 have reported an issue with their systems resulting in delays delivering SMS to their network in the UK. We will continue to monitor and provide an update when we have further information.
Dec 6, 08:10 PST

Investigating - We have detected an issue resulting in delays delivering to the O2 network in UK. We will continue to investigate and work with our partners. We will provide an update when we have further information.
Dec 6, 07:26 PST

Outbound SMS delivery delays to O2 in UK

Resolved - This incident has been resolved.
Dec 6, 04:11 PST

Monitoring - We're currently observing full and stable recovery for SMS delivery to the O2 network in the UK. We will continue to monitor to ensure there are no further problems.
Dec 6, 03:38 PST

Identified - The operator has confirmed that they have identified a software issue on their network, which is causing widespread issues delivering SMS to their subscribers. We will provide an update when we have further information.
Dec 6, 03:09 PST

Investigating - We have detected an issue delivering to the O2 network in UK. We will continue to investigate and work with our partners. We will provide an update when we have further information.
Dec 6, 02:47 PST

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

Inbound calls failing to Israel phone numbers

Resolved - This incident has been resolved.
Dec 2, 14:03 PST

Monitoring - We are starting to see recovery in inbound calls to Twilio's Israel phone numbers. We will continue to monitor to ensure there are no further problems.
Dec 2, 13:42 PST

Investigating - We have detected an increase in failures of inbound calls to Twilio's Israel phone numbers. Our engineers are working with our carrier partner to resolve the issue and will provide more information as soon as available.
Dec 2, 13:09 PST

Maintenance on Mexico Phone Numbers - Dec 2 12:00 AM to 3:00 AM (PST)

Completed - The scheduled maintenance has been completed.
Dec 2, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 00:00 PST

Scheduled - Our carrier partner will be conducting emergency maintenance on their voice network in Mexico on Sunday, December 2 from 12:00 AM (PST) midnight until 3:00 AM (PST). The maintenance will only affect inbound calls to some of Twilio’s Mexico phone numbers. During this time, customers will likely be unable to receive inbound voice calls.

Carrier maintenance period for December 2:
Pacific: 12:00 AM to 3:00 AM
Mountain: 1:00 AM to 4:00 AM
Central: 2:00 AM to 5:00 AM
Eastern: 3:00 AM to 6:00 AM
Dec 1, 21:10 PST