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Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics
        Call Quality Issue to a Subset to Twilio Phone Number in Brazil
        Update - We are continuing to investigate outbound call quality issues from a subset of Twilio's Phone Numbers in Brazil. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Dec 10, 2025 - 13:14 PST
        Update - We are continuing to investigate outbound call quality issues from a subset of Twilio's Phone Numbers in Brazil. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Dec 10, 2025 - 13:14 PST
        Update - We are continuing to investigate outbound call quality issues from a subset of Twilio's Phone Numbers in Brazil. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Dec 09, 2025 - 19:22 PST
        Update - We are continuing to investigate outbound call quality issues from a subset of Twilio's Phone Numbers in Brazil. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Dec 09, 2025 - 11:19 PST
        Update - We are continuing to investigate outbound call quality issues from a subset of Twilio's Phone Numbers in Brazil. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Dec 09, 2025 - 07:22 PST
        Investigating - We are continuing to investigate outbound call quality issues from a subset of Twilio's Phone Numbers in Brazil. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 2 hour or as soon as more information becomes available.
        Dec 09, 2025 - 04:03 PST
        Update - We have started seeing recovery for outbound call quality from a subset of Twilio's phone numbers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 4 hours or as soon as more information becomes available
        Dec 09, 2025 - 00:15 PST
        Monitoring - We have started seeing recovery for outbound call quality from a subset of Twilio's phone numbers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available
        Dec 08, 2025 - 23:22 PST
        Update - We are still investigating outbound call quality issues from a subset of Twilio's Phone Numbers in Brazil. Our engineering team will continue working with our carrier partners to resolve this. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Dec 08, 2025 - 16:15 PST
        Update - We are still investigating outbound call quality issues from a subset of Twilio's Phone Numbers in Brazil. Our engineering team will continue working with our carrier partners to resolve this. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Dec 08, 2025 - 12:15 PST
        Update - We are continue investigating outbound call quality issues from a subset of Twilio's Phone Numbers in Brazil. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Dec 08, 2025 - 10:15 PST
        Investigating - We are investigating outbound call quality issues from a subset of Twilio's Phone Numbers in Brazil. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Dec 08, 2025 - 08:55 PST
        SMS Delivery Failures to and From a Subset of Twilio Longcode in Chile
        Update - We are still experiencing SMS delivery failures when sending messages to and from a subset of Twilio Longcode in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Dec 10, 2025 - 12:23 PST
        Update - We are continue experiencing SMS delivery failures when sending messages to and from a subset of Twilio Longcode in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Dec 10, 2025 - 08:15 PST
        Update - We are continue experiencing SMS delivery delays when sending messages to and from a subset of Twilio Longcode in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 10, 2025 - 06:14 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to and from a subset of Twilio Longcode in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Dec 10, 2025 - 05:17 PST
        Multiple Destination Voice Carrier Partner Maintenance
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 10, 2025 - 12:01 PST
        Scheduled - Our Voice carrier partner in Singapore, Thailand, Indonesia and the Philippines is conducting a planned maintenance from 10 December 2025 at 12:00 PST until 10 December 2025 at 17:59 PST. During the maintenance window, there could be Intermittent delays to Twilio Singapore, Thailand, Indonesia and Philippines phone numbers.
        Dec 10, 2025 12:00-17:59 PST
        Indonesia SMS Carrier Maintenance - Indosat
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 10, 2025 - 12:00 PST
        Scheduled - The Indosat network in Indonesia is conducting an emergency maintenance from 10 December 2025 at 12:00 PST until 10 December 2025 at 18:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Indosat Indonesia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Dec 10, 2025 12:00-18:00 PST
        SMS Delivery Delays and Failures to Nuevatel Network In Bolivia
        Update - We are continue experiencing SMS delivery delays and failures when sending messages to Nuevatel Network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Dec 10, 2025 - 11:04 PST
        Update - We are continue experiencing SMS delivery delays and failures when sending messages to Nuevatel Network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Dec 10, 2025 - 06:59 PST
        Update - We are experiencing SMS delivery delays when sending messages to Nuevatel Network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 10, 2025 - 05:03 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Nuevatel Network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Dec 10, 2025 - 04:06 PST
        Japan SMS Carrier Maintenance - SoftBank Mobile
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 10, 2025 - 07:00 PST
        Scheduled - The SoftBank Mobile network in Japan is conducting a series of planned maintenances from 10 December 2025 at 07:00 PST until 11 December 2025 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to SoftBank Mobile Japan handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        10 December 2025 at 07:00 PST until 10 December 2025 at 13:00 PST

        11 December 2025 at 07:00 PST until 11 December 2025 at 13:00 PST
        Dec 10, 2025 07:00 - Dec 11, 2025 13:00 PST
        Whatsapp Customers Are Unable to Onboard New Senders While Using Twilio Console
        Update - We are currently investigating an issue where some WhatsApp customers are unable to onboard new senders with their preferred display name through the Twilio Console. As a temporary workaround, customers can use the Senders API or continue using the Twilio Console for registration without a preferred display name. Our engineering teams are actively working to resolve the issue, and will have an update within 16 hours.
        Dec 10, 2025 - 03:15 PST
        Update - We are currently investigating an issue where some WhatsApp customers are unable to onboard new senders with their preferred display name through the Twilio Console. As a temporary workaround, customers can use the Senders API or continue using the Twilio Console for registration without a preferred display name. Our engineering teams are actively working to resolve the issue, and will have an update within 8 hours.
        Dec 09, 2025 - 18:53 PST
        Update - We are currently investigating an issue where some WhatsApp customers are unable to onboard new senders with their preferred display name through the Twilio Console. As a temporary workaround, customers can use the Senders API or continue using the Twilio Console for registration without a preferred display name. Our engineering teams are actively working to resolve the issue, and will have an update within 4 hours.
        Dec 09, 2025 - 14:52 PST
        Update - We are currently investigating an issue where some WhatsApp customers are unable to onboard new senders with their preferred display name through the Twilio Console. As a temporary workaround, customers can use the Senders API or continue using the Twilio Console for registration without a preferred display name. Our engineering teams are actively working to resolve the issue, and will have an update within 2 hours.
        Dec 09, 2025 - 12:41 PST
        Identified - Whatsapp customers are unable to onboard new senders while using Twilio Console Self sign up flow. We are investigating the issue and will have an update within 1 hour.
        Dec 09, 2025 - 11:43 PST
        United States MMS Carrier Maintenance - Verizon
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 09, 2025 - 19:00 PST
        Scheduled - The Verizon network in the United States is conducting an emergency maintenance from 09 December 2025 at 19:00 PST until 11 December 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from Verizon United States handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Dec 9, 2025 19:00 - Dec 11, 2025 03:00 PST
        Russia SMS Carrier Maintenance - Tele2
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 01, 2025 - 12:01 PST
        Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 01 December 2025 at 12:00 PST until 29 December 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        01 December 2025 at 12:00 PST until 01 December 2025 at 16:00 PST

        03 December 2025 at 12:00 PST until 03 December 2025 at 16:00 PST

        08 December 2025 at 12:00 PST until 08 December 2025 at 16:00 PST

        10 December 2025 at 12:00 PST until 10 December 2025 at 16:00 PST

        15 December 2025 at 12:00 PST until 15 December 2025 at 16:00 PST

        17 December 2025 at 12:00 PST until 17 December 2025 at 16:00 PST

        22 December 2025 at 12:00 PST until 22 December 2025 at 16:00 PST

        24 December 2025 at 12:00 PST until 24 December 2025 at 16:00 PST

        29 December 2025 at 12:00 PST until 29 December 2025 at 16:00 PST
        Dec 1, 2025 12:00 - Dec 29, 2025 16:00 PST
        Uptime over the past 90 days. View historical uptime.
        PROGRAMMABLE MESSAGING Degraded Performance
        90 days ago
        100.0 % uptime
        Today
        MMS Operational
        SMS Operational
        SMPP Operational
        Messaging Channels Degraded Performance
        Notify Operational
        Conversations Operational
        Messaging Insights Operational
        Messaging Services Operational
        Content API Operational
        Toll-free verification Operational
        90 days ago
        100.0 % uptime
        Today
        RCS Messaging Operational
        90 days ago
        100.0 % uptime
        Today
        Programmable Messaging API Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE US1 Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN US1 Operational
        SIP Interface US1 Operational
        Client Web US1 Operational
        Client Mobile US1 Operational
        Conference US1 Operational
        Recording US1 Operational
        Queue US1 Operational
        Text-to-Speech US1 Operational
        Recording Transcriptions US1 Operational
        TwiML US1 Operational
        Voice Insights US1 Operational
        Speech Recognition (Gather Speech) US1 Operational
        Intelligence US1 Operational
        Pay US1 Operational
        Media Streams US1 Operational
        Dialogflow US1 Operational
        ConversationRelay US1 Operational
        90 days ago
        100.0 % uptime
        Today
        Voice REST API US1 Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE AU1 Operational
        PSTN AU1 Operational
        SIP Interface AU1 Operational
        Client Web AU1 Operational
        Client Mobile AU1 Operational
        Conference AU1 Operational
        Recording AU1 Operational
        Queue AU1 Operational
        Text-to-Speech AU1 Operational
        Recording Transcriptions AU1 Operational
        TwiML AU1 Operational
        Voice Insights AU1 Operational
        Speech Recognition (Gather Speech) AU1 Operational
        Intelligence AU1 Operational
        Pay AU1 Operational
        Media Streams AU1 Operational
        Dialogflow AU1 Operational
        ConversationRelay AU1 Operational
        Voice REST API AU1 Operational
        PROGRAMMABLE VOICE IE1 Operational
        PSTN IE1 Operational
        SIP Interface IE1 Operational
        Client Web IE1 Operational
        Client Mobile IE1 Operational
        Conference IE1 Operational
        Recording IE1 Operational
        Queue IE1 Operational
        Text-to-Speech IE1 Operational
        Recording Transcriptions IE1 Operational
        TwiML IE1 Operational
        Voice Insights IE1 Operational
        Speech Recognition (Gather Speech) IE1 Operational
        Intelligence IE1 Operational
        Pay IE1 Operational
        Media Streams IE1 Operational
        Dialogflow IE1 Operational
        ConversationRelay IE1 Operational
        Voice REST API IE1 Operational
        ACCOUNT SECURITY Operational
        Authy 2FA Operational
        Verify Operational
        Authy App Operational
        Lookup Operational
        ELASTIC SIP TRUNKING US1 Operational
        Origination US1 Operational
        Termination US1 Operational
        ELASTIC SIP TRUNKING AU1 Operational
        Origination AU1 Operational
        Termination AU1 Operational
        ELASTIC SIP TRUNKING IE1 Operational
        Origination IE1 Operational
        Termination IE1 Operational
        FLEX Operational
        Flex Application Platform Operational
        TaskRouter Operational
        Flex Insights Operational
        Flex Agent Desktop Operational
        Flex Queue Stats Operational
        Flex Teams View Operational
        Flex Admin Console Operational
        Flex Routing Operational
        Flex Conversations Operational
        Flex Programmable Chat Operational
        Flex Programmable Voice Operational
        Proxy Operational
        Flex Plugins Operational
        Flex Billing Operational
        INTERCONNECT Operational
        PHONE NUMBERS Operational
        PROGRAMMABLE CHAT Operational
        PROGRAMMABLE VIDEO Operational
        Group Rooms Operational
        Peer-to-Peer Rooms Operational
        Recordings Operational
        Compositions Operational
        Network Traversal Service Operational
        Go Rooms Operational
        Video Insights Operational
        PROXY Operational
        SERVERLESS Operational
        Studio Operational
        Functions Operational
        Assets Operational
        TwiML Bins Operational
        Sync Operational
        DEVELOPER TOOLS Operational
        Console Operational
        Event Streams Operational
        Debugger & Alarms Operational
        Documentation Operational
        REST API Operational
        Bulk Export Operational
        TWILIO PLATFORM Operational
        Billing Operational
        Customer Support Center Operational
        Other Operational
        Account Insights Operational
        Trust Hub Operational
        Organization Operational
        CARRIER NETWORK Degraded Performance
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Short Code, North America Operational
        MMS Short Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Under Maintenance
        Voice, North America Operational
        Voice, Latin America Degraded Performance
        SMS, Latin America Degraded Performance
        Voice, APAC Under Maintenance
        SMS, APAC Under Maintenance
        MMS, APAC Operational
        Voice, Europe Operational
        SMS, Europe Operational
        Voice, Middle East & Africa Operational
        SMS, Middle East & Africa Operational
        Verify Silent Network Auth Operational
        Lookup Identity Match Operational
        Lookup Line Type Intelligence [Legacy API] Operational
        Lookup Line Type Intelligence [Twilio API] Operational
        Lookup SIM Swap Operational
        Legacy Identity MatchAndAttributes Operational
        FRONTLINE Operational
        Sender ID Operational
        90 days ago
        100.0 % uptime
        Today
        ZIPWHIP MESSAGING Under Maintenance
        SMS Long Code, North America Operational
        MMS Long Code, North America Under Maintenance
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Under Maintenance
        ZIPWHIP TOOLS Operational
        Zipwhip Provisioner Dashboard and API Operational
        Zipwhip Support Ticketing Operational
        Toll-Free Verification Portal Operational
        Operational
        Degraded Performance
        Partial Outage
        Major Outage
        Maintenance
        Major outage
        Partial outage
        No downtime recorded on this day.
        No data exists for this day.
        had a major outage.
        had a partial outage.

        No incidents or maintenance related to this downtime.

        Scheduled Maintenance

        Russia SMS Carrier Maintenance - MTS Dec 10, 2025 20:00-21:30 PST

        The MTS network in Russia is conducting a planned maintenance from 10 December 2025 at 20:00 PST until 10 December 2025 at 21:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
        Posted on Dec 08, 2025 - 05:19 PST

        United States and Canada Twilio SMS and MMS Maintenance Dec 10, 2025 20:00 - Dec 11, 2025 00:00 PST

        Twilio is conducting a planned maintenance from 10 December 2025 at 20:00 PST until 11 December 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Nov 07, 2025 - 15:18 PST

        United States SMS and MMS Carrier Maintenance - T-Mobile Dec 10, 2025 21:00 - Dec 11, 2025 03:00 PST

        The T-Mobile network in the United States is conducting a planned maintenance from 10 December 2025 at 21:00 PST until 11 December 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Posted on Dec 05, 2025 - 15:06 PST

        United States MMS Carrier Partner Maintenance Dec 10, 2025 22:00 - Dec 11, 2025 02:00 PST

        Our MMS carrier partner in the United States is conducting a planned maintenance from 10 December 2025 at 22:00 PST until 11 December 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via United States short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Posted on Dec 09, 2025 - 23:24 PST

        Russia SMS Carrier Maintenance - Bee Line Dec 11, 2025 13:00-16:00 PST

        The Bee Line network in Russia is conducting a planned maintenance from 11 December 2025 at 13:00 PST until 11 December 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Bee Line Russia handsets.
        Posted on Dec 09, 2025 - 03:29 PST

        United Kingdom Account Security Carrier Partner Maintenance - Three Dec 11, 2025 16:00-22:00 PST

        Our carrier partner Three United Kingdom is conducting a planned maintenance from 11 December 2025 at 16:00 PST until 11 December 2025 at 22:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Posted on Dec 09, 2025 - 04:58 PST

        Russia SMS Carrier Maintenance - Beeline Dec 14, 2025 13:00-16:00 PST

        The Beeline network in Russia is conducting a planned maintenance from 14 December 2025 at 13:00 PST until 14 December 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Posted on Dec 08, 2025 - 02:50 PST

        United States SMS Carrier Partner Maintenance Dec 14, 2025 22:00 - Dec 15, 2025 01:00 PST

        Our SMS carrier partner in the United States is conducting a planned maintenance from 14 December 2025 at 22:00 PST until 15 December 2025 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets.
        Posted on Dec 04, 2025 - 18:32 PST

        United States MMS Carrier Partner Maintenance Dec 14, 2025 23:00 - Dec 15, 2025 01:00 PST

        Our MMS carrier partner in the United States is conducting a planned maintenance from 14 December 2025 at 23:00 PST until 15 December 2025 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via United States short codes.
        Posted on Dec 09, 2025 - 23:33 PST

        Russia SMS Carrier Maintenance - Beeline Dec 15, 2025 13:00-16:00 PST

        The Beeline network in Russia is conducting a planned maintenance from 15 December 2025 at 13:00 PST until 15 December 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Posted on Dec 10, 2025 - 02:30 PST

        United States and Canada Twilio SMS and MMS Maintenance Dec 17, 2025 20:00 - Dec 18, 2025 00:00 PST

        Twilio is conducting a planned maintenance from 17 December 2025 at 20:00 PST until 18 December 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Nov 07, 2025 - 15:19 PST

        United Kingdom Account Security Carrier Partner Maintenance - Three Dec 17, 2025 21:30-22:30 PST

        Our carrier partner Three United Kingdom is conducting a planned maintenance from 17 December 2025 at 21:30 PST until 17 December 2025 at 22:30 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Posted on Dec 09, 2025 - 17:29 PST

        Qatar SMS Carrier Maintenance - Vodafone Dec 21, 2025 14:00-14:15 PST

        The Vodafone network in Qatar is conducting a planned maintenance from 21 December 2025 at 14:00 PST until 21 December 2025 at 14:15 PST. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.
        Posted on Dec 10, 2025 - 04:12 PST
        System Metrics Month Week Day
        API Response Time - North America
        Fetching
        API Response Time - Europe
        Fetching
        Dec 10, 2025
        Increased Number of 400 Errors from Deepgram Speech Recognition Provider
        Resolved - Speech Recognition was degraded for 30 minutes between 11:35AM and 12:05PM Pacific Time on 12/10/2025. During this period of time customers may have experienced Increased number of 400 errors from Deepgram speech recognition provider. The issue has now been resolved.
        Dec 10, 12:34 PST
        Update - Speech Recognition was degraded for 30 minutes between 11:35AM and 12:05PM Pacific Time on 12/10/2025. During this period of time customers may have experienced Increased number of 400 errors from Deepgram speech recognition provider. The issue has now been resolved.
        Dec 10, 12:26 PST
        Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Increased number of 400 errors from Deepgram Speech Recognition Provider. We will follow up and provide customer impact details within 2 hours.
        Dec 10, 12:18 PST
        Call Failures to and From Multiple Networks in Chile via a Subset of Twilio Numbers
        Resolved - Twilio was degraded for 4 hours between 04:32 AM and 8:32 AM Pacific Time on 12/10/2025. During this period of time customers may have experienced call failures to and from multiple networks in Chile via a Subset of Twilio Numbers. The issue has now been resolved.
        Dec 10, 10:28 PST
        United States MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Dec 10, 09:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 10, 06:00 PST
        Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 10 December 2025 at 06:00 PST until 10 December 2025 at 09:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via subset of United States short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Dec 9, 23:24 PST
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Dec 10, 03:02 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 9, 23:00 PST
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 09 December 2025 at 23:00 PST until 10 December 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
        Dec 8, 12:21 PST
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Dec 10, 03:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 9, 22:00 PST
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 09 December 2025 at 22:00 PST until 10 December 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets.
        Dec 4, 18:31 PST
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Dec 10, 03:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 9, 21:00 PST
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 09 December 2025 at 21:00 PST until 10 December 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Dec 5, 14:46 PST
        Indonesia SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Dec 10, 03:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 10, 01:00 PST
        Scheduled - Our SMS carrier partner in Indonesia is conducting a planned maintenance from 10 December 2025 at 01:00 PST until 10 December 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Indonesia handsets.
        Nov 25, 07:27 PST
        SMS Delivery Failures From Subset of Twilio Numbers in Romania
        Resolved - We are no longer experiencing SMS delivery failures to Subset of Twilio Numbers in Romania. This incident has been resolved.
        Dec 10, 02:16 PST
        Monitoring - We are observing successful SMS delivery from Subset of Twilio Numbers in Romania. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Dec 10, 00:24 PST
        Update - We are still experiencing SMS delivery failures from Subset of Twilio Numbers in Romania. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Dec 9, 16:29 PST
        Update - We are still experiencing SMS delivery failures from Subset of Twilio Numbers in Romania. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Dec 9, 12:43 PST
        Update - We are continue experiencing SMS delivery failures from Subset of Twilio Numbers in Romania. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Dec 9, 10:49 PST
        Investigating - We are experiencing SMS delivery failures from Subset of Twilio Numbers in Romania. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Dec 9, 09:55 PST
        SMS Delivery Delays to Liberty Mobile Network in Puerto Rico
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Liberty Mobile Network in Puerto Rico. This incident has been resolved.
        Dec 10, 00:44 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Liberty Mobile Network in Puerto Rico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 9, 23:06 PST
        Update - We are experiencing SMS delivery delays when sending messages to Liberty Mobile Network in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 9, 22:26 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Liberty Mobile Network in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Dec 9, 20:56 PST
        Increase in 5XX Errors Within Studio Workflow Engine
        Resolved - The 5xx errors have been resolved, and the Studio workflow engine is operating normally at this time.
        Dec 10, 00:15 PST
        Monitoring - We have mitigated the issue impacting our Studio workflow engine, which experienced 5xx errors. Our teams are actively monitoring the situation for any further customer impact. We will provide an update within the 2 hours.
        Dec 9, 22:15 PST
        Update - We are continuing to investigate this issue.
        Dec 9, 22:04 PST
        Investigating - We are currently investigating an increase in 5XX errors within our Studio workflow engine. As a result, some customers may experience the following issues, such as Calls may not answer or may hang up unexpectedly and/or inbound messages may not be processed. Our engineering teams are actively working to resolve the issue, and will have an update within 1 hour.
        Dec 9, 21:30 PST
        Dec 9, 2025
        SMS Delivery Delays and Failures to Lycamobile Network in Germany
        Resolved - We are no longer experiencing SMS delivery delays and failures to Lycamobile network in Germany. This incident has been resolved.
        Dec 9, 23:29 PST
        Update - We continue to experience SMS delivery delays and failures to Lycamobile network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Dec 9, 17:52 PST
        Update - We continue to experience SMS delivery delays and failures to Lycamobile network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Dec 8, 17:37 PST
        Update - We continue to experience SMS delivery delays and failures to Lycamobile network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Dec 7, 17:40 PST
        Update - We continue to experience SMS delivery delays and failures to Lycamobile network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Dec 6, 18:02 PST
        Update - We continue to experience SMS delivery delays and failures to Lycamobile network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Dec 6, 02:50 PST
        Update - We continue to experience SMS delivery delays and failures to Lycamobile in Germany 262-43. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Dec 5, 19:08 PST
        Update - We are experiencing SMS Delivery Delays and Failures to Lycamobile in Germany 262-43. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Dec 5, 15:08 PST
        Update - We are experiencing SMS Delivery Delays and Failures to Lycamobile in Germany 262-43. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 5, 13:04 PST
        Investigating - We are experiencing SMS Delivery Delays and Failures to Lycamobile in Germany 262-43. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Dec 5, 11:57 PST
        SMS Delivery Delays and Failures to Claro Network in Dominican Republic
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network in the Dominican Republic. This incident has been resolved.
        Dec 9, 22:08 PST
        Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Claro Network in Dominican Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 9, 19:34 PST
        Update - We are still experiencing SMS delivery delays, and have also discovered we are experiencing SMS delivery failures when sending messages to Claro Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Dec 9, 16:31 PST
        Update - We are still experiencing SMS delivery delays, and have also discovered we are experiencing SMS delivery failures when sending messages to Claro Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Dec 9, 12:26 PST
        Update - We are continue experiencing SMS delivery delays when sending messages to Claro Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 9, 10:21 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Claro Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Dec 9, 09:25 PST
        SMS Delivery Failures from Subset of Twilio Numbers in Denmark
        Resolved - We are no longer experiencing SMS delivery failures from Subset of Twilio Numbers in Denmark. This incident has been resolved.
        Dec 9, 20:34 PST
        Monitoring - We are observing successful SMS delivery from Subset of Twilio Numbers in Denmark. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Dec 9, 18:46 PST
        Update - We are still experiencing SMS delivery failures from Subset of Twilio Numbers in Denmark. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Dec 9, 18:30 PST
        Update - We are still experiencing SMS delivery failures from Subset of Twilio Numbers in Denmark. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Dec 9, 16:29 PST
        Update - We are experiencing SMS delivery failures from Subset of Twilio Numbers in Denmark. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Dec 9, 15:32 PST
        Investigating - Our monitoring systems have detected a potential issue SMS delivery failures from Subset of Twilio Numbers in Denmark. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Dec 9, 15:28 PST
        Event Streams is experiencing Delays in Delivering Events
        Resolved - Event Streams delays in delivering events has been resolved and Event Streams is operating normally at this time.
        Dec 9, 20:25 PST
        Monitoring - We are seeing recovery in Event Streams event delivery. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Dec 9, 18:25 PST
        Update - Event Streams is experiencing delays in delivering events. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Dec 9, 16:23 PST
        Update - Event Streams is experiencing delays in delivering events. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Dec 9, 15:09 PST
        Investigating - Our monitoring systems have detected a potential issue with delays in Event Streams. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Dec 9, 15:04 PST
        Indonesia SMS Carrier Maintenance - Indosat
        Completed - The scheduled maintenance has been completed.
        Dec 9, 18:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 9, 12:38 PST
        Scheduled - The Indosat network in Indonesia is conducting an emergency maintenance from 09 December 2025 at 12:00 PST until 09 December 2025 at 18:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Indosat Indonesia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Dec 9, 12:35 PST
        United Arab Emirates SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Dec 9, 16:30 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 9, 10:30 PST
        Scheduled - Our SMS carrier partner in the United Arab Emirates is conducting a planned maintenance from 09 December 2025 at 10:30 PST until 09 December 2025 at 16:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to United Arab Emirates handsets.
        Dec 8, 05:20 PST
        Our Engineers are Investigating an Issue with 10dlc and TF Compliance impacted during the AWS DynamoDB outage on Dec 3rd
        Resolved - This incident has been resolved.
        Dec 9, 16:25 PST
        Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with 10dlc and TF Compliance impacted during the AWS DynamoDB outage on Dec 3rd. We will follow up and provide customer impact details within 2 hours.
        Dec 9, 15:56 PST
        SMS Delivery Delays to To and From Multiple Small Networks In United States of America and Guam
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to and from multiple small networks in the United States of America and Guam. This incident has been resolved.
        Dec 9, 14:35 PST
        Update - We are observing recovery in SMS delivery delays when sending messages to and from multiple small networks in the United States of America and Guam. We will continue monitoring the service to ensure a full recovery. We will provide another update in 8 hours or as soon as more information becomes available.
        Dec 9, 07:43 PST
        Update - We are observing recovery in SMS delivery delays when sending messages to and from multiple small networks in the United States of America and Guam. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
        Dec 9, 02:50 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to and from multiple small networks in the United States of America and Guam. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 9, 00:47 PST
        Update - We are continuing to experience SMS delivery delays when sending messages to and from multiple networks in the United States of America and Guam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Dec 8, 19:02 PST
        Update - We are continue experiencing SMS delivery delays when sending messages to To and From Multiple Networks In United States of America and Guam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Dec 8, 11:05 PST
        Update - We are continue experiencing SMS delivery delays when sending messages to To and From Multiple Networks In United States of America and Guam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Dec 8, 07:14 PST
        Update - We are experiencing SMS delivery delays when sending messages to To and From Multiple Networks In United States of America and Guam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 8, 05:12 PST
        Update - We are continuing to investigate this issue.
        Dec 8, 04:40 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to To and From Multiple Networks In United States of America and Guam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Dec 8, 04:28 PST
        Russia SMS Carrier Maintenance - Sberbank Mobile
        Completed - The scheduled maintenance has been completed.
        Dec 9, 14:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 9, 12:28 PST
        Scheduled - The Sberbank Mobile network in Russia is conducting a planned maintenance from 09 December 2025 at 12:00 PST until 09 December 2025 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Sberbank Mobile Russia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Dec 9, 12:25 PST
        Inbound Call Failures to To A Subset Of Phone Numbers In Croatia
        Resolved - The issue affecting inbound calls to Twilio Croatia phone numbers has been resolved, and the service is functioning normally at this time.
        Dec 9, 13:14 PST
        Update - We have started seeing recovery for inbound calls to Twilio Croatia phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Dec 9, 09:08 PST
        Monitoring - We have started seeing recovery for inbound calls to Twilio Croatia phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Dec 9, 06:01 PST
        Update - We are observing a subset of call failures to Twilio Croatia phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Dec 9, 04:26 PST
        Investigating - We are observing a subset of call failures to Twilio Croatia phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Dec 9, 03:31 PST
        SMS Delivery Delays and Failures to Telia Network in Sweden
        Resolved - We are no longer experiencing SMS delivery delays nor delivery failures when sending messages to Telia Network in Sweden. This incident has been resolved.
        Dec 9, 12:32 PST
        Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Telia Network in Sweden. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 9, 10:48 PST
        Investigating - We are investigating SMS delivery delays and failures when sending messages to Telia Network in Sweden. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Dec 9, 09:46 PST
        Multiple Destination SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Dec 9, 06:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 8, 21:00 PST
        Scheduled - Our SMS carrier partner in the United States and Canada is conducting an emergency maintenance from 08 December 2025 at 21:00 PST until 09 December 2025 at 06:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via subset of United States and Canada long codes and short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Dec 8, 02:50 PST
        Bangladesh SMS Carrier Maintenance - Grameenphone
        Completed - The scheduled maintenance has been completed.
        Dec 9, 05:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 8, 23:02 PST
        Scheduled - The Grameenphone network in Bangladesh is conducting a planned maintenance from 08 December 2025 at 23:00 PST until 09 December 2025 at 05:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Grameenphone Bangladesh handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Dec 8, 07:09 PST
        Norway SMS Carrier Maintenance - ICE
        Completed - The scheduled maintenance has been completed.
        Dec 9, 05:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 8, 23:03 PST
        Scheduled - The ICE network in Norway is conducting a planned maintenance from 08 December 2025 at 23:00 PST until 09 December 2025 at 05:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from ICE Norway handsets.
        Dec 5, 03:03 PST
        United States MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Dec 9, 04:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 9, 01:00 PST
        Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 09 December 2025 at 01:00 PST until 09 December 2025 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from Verizon, T-Mobile and AT&T United States handsets via subset of United States short codes.
        Nov 27, 13:09 PST
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Dec 9, 02:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 8, 21:01 PST
        Scheduled - Our SMS carrier partner in the United States is conducting an emergency maintenance from 08 December 2025 at 21:00 PST until 09 December 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via subset of United States short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Dec 8, 19:19 PST
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Dec 9, 02:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 8, 23:01 PST
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 08 December 2025 at 23:00 PST until 09 December 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets.
        Nov 21, 21:08 PST
        SMS Delivery Report Delays to Globe Network in Philippines
        Resolved - We are no longer experiencing delivery report delays to the Globe Network in the Philippines. This incident has been resolved.
        Dec 9, 00:08 PST
        Monitoring - We are observing recovery in delivery report delays to the Globe Network in the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 8, 22:51 PST
        Update - We are continuing to experience delays in receiving message delivery reports to the Globe Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Dec 8, 21:26 PST
        Investigating - We are experiencing delays in receiving message delivery reports to the Globe Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Dec 8, 20:30 PST
        Netherlands Account Security Carrier Partner Maintenance - T-Mobile NL
        Completed - The scheduled maintenance has been completed.
        Dec 9, 00:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 8, 22:00 PST
        Scheduled - Our carrier partner T-Mobile NL Netherlands is conducting a planned maintenance from 08 December 2025 at 22:00 PST until 09 December 2025 at 00:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile NL Netherlands customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Dec 8, 05:15 PST
        Dec 8, 2025
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Dec 8, 23:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 8, 19:00 PST
        Scheduled - A subset of small networks in the US are conducting an emergency maintenance from 08 December 2025 at 19:00 PST until 08 December 2025 at 23:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets when sending via long codes and short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Dec 8, 11:33 PST
        Ireland SMS Carrier Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Dec 8, 22:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 8, 15:30 PST
        Scheduled - The Vodafone network in Ireland is conducting a planned maintenance from 08 December 2025 at 15:30 PST until 08 December 2025 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone Ireland handsets.
        Nov 28, 10:09 PST
        SMS Delivery Delays to Airtel Network in Zambia
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Airtel Network in Zambia for a subset of Long Codes. This incident has been resolved
        Dec 8, 21:19 PST
        Monitoring - We are observing recovery in SMS delivery when sending messages to the Airtel Network in Zambia for a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 8, 19:28 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Airtel Network in Zambia for a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Dec 8, 16:53 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Airtel Network in Zambia for a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 8, 14:53 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Airtel Network in Zambia for a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Dec 8, 13:53 PST
        Multiple Destination SMS Carrier Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        Dec 8, 21:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 8, 15:00 PST
        Scheduled - The Three network in Denmark and Sweden is conducting a planned maintenance from 08 December 2025 at 15:00 PST until 08 December 2025 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Three Denmark and Sweden handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Dec 8, 12:57 PST
        SMS Delivery Delays to Vivo Network in Brazil for a Subset of Longcodes
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Vivo Network in Brazil for a subset of Longcodes. This incident has been resolved.
        Dec 8, 18:12 PST
        Update - We are still observing recovery in SMS delivery delays when sending messages to Vivo Network in Brazil for a Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 8, 16:20 PST
        Update - We are still observing recovery in SMS delivery delays when sending messages to Vivo Network in Brazil for a Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 8, 14:20 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vivo Network in Brazil for a Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 8, 12:21 PST
        Update - We are continue experiencing SMS delivery delays when sending messages to Vivo Network in Brazil for a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
        Dec 8, 10:20 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Vivo Network in Brazil for a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
        Dec 8, 09:25 PST
        SMS Delivery Delays to Brisanet Network in Brazil
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. This incident has been resolved.
        Dec 8, 17:09 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Brisanet Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 8, 15:17 PST
        Update - We are continue experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Dec 8, 11:16 PST
        Update - We are continue experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 8, 09:13 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Dec 8, 08:16 PST
        SMS Delivery Delays and Failures to Multiple Networks in Multiple Countries
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in Multiple Countries. This incident has been resolved.
        Dec 8, 17:02 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in Multiple Countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 8, 15:03 PST
        Update - We are experiencing SMS delivery delays when sending messages to Multiple Networks in Multiple Countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Dec 8, 14:51 PST
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays when sending messages to Multiple Networks in Multiple Countries. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Dec 8, 14:35 PST
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Dec 8, 16:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 8, 13:00 PST
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 08 December 2025 at 13:00 PST until 08 December 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Dec 4, 17:13 PST
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Dec 8, 16:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 8, 12:00 PST
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 08 December 2025 at 12:00 PST until 08 December 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Dec 5, 05:51 PST
        Czech Republic SMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Dec 8, 14:30 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 8, 14:00 PST
        Scheduled - The T-Mobile network in the Czech Republic is conducting a planned maintenance from 08 December 2025 at 14:00 PST until 08 December 2025 at 14:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to T-Mobile Czech Republic handsets.
        Dec 2, 00:54 PST
        Messaging Insights Degraded Behavior on Cyber Monday
        Resolved - Twilio Messaging Insights was degraded for 5 minutes between 11:18 and 11:24 Pacific Time on 12/1/2025. During this period of time customers may have experienced errors loading charts and tables in Messaging Insights. The issue has now been resolved.
        Dec 8, 13:25 PST
        Canada Account Security Service Partner Maintenance
        Completed - The scheduled maintenance has been cancelled.
        Dec 8, 12:45 PST
        Scheduled - Our service partner is conducting a planned maintenance from 09 December 2025 at 23:00 PST until 10 December 2025 at 03:00 PST. During the maintenance window, there could be intermittent API request failures for the following carrier and country: Bell Canada.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup Line Type Intelligence [Twilio API], Legacy Identity MatchAndAttributes, Lookup SIM Swap
        Dec 2, 13:36 PST
        Outbound Call Quality Issues From a Subset of Twilio's Phone Numbers in Mexico
        Resolved - The issue affecting utbound call quality issues from a subset of Twilio's Phone Numbers in Mexico has been resolved, and the service is functioning normally at this time.
        Dec 8, 11:54 PST
        Monitoring - We have started seeing recovery for outbound call quality issues from a subset of Twilio's Phone Numbers in Mexico. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Dec 8, 09:53 PST
        Update - We are continue investigating outbound call quality issues from a subset of Twilio's Phone Numbers in Mexico. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Dec 8, 08:03 PST
        Investigating - We are investigating outbound call quality issues from a subset of Twilio's Phone Numbers in Mexico. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Dec 8, 07:03 PST
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Dec 8, 11:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 8, 10:00 PST
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 08 December 2025 at 10:00 PST until 08 December 2025 at 11:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Dec 5, 05:50 PST
        SMS Delivery Delay and Failures to Multiple Networks in Spain, Italy and Greece
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Spain, Italy and Greece. This incident has been resolved.
        Dec 8, 03:18 PST
        Update - We are observing successful SMS delivery to Multiple Networks in Spain, Italy and Greece. We will continue to monitor to ensure full service recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Dec 8, 00:35 PST
        Update - We are observing successful SMS Delivery to Multiple Networks in Spain, Italy and Greece. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Dec 7, 22:48 PST
        Monitoring - We are observing successful SMS Delivery to Multiple Networks in Spain, Italy and Greece. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Dec 7, 20:48 PST
        Update - We continue to experience SMS Delivery Delay and Failures to Multiple Networks in Spain, Italy and Greece. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Dec 7, 18:57 PST
        Update - We continue to experience SMS Delivery Delay and Failures to Multiple Networks in Spain, Italy and Greece. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Dec 7, 16:56 PST
        Investigating - We are experiencing SMS Delivery Delay and Failures to Multiple Networks in Spain, Italy and Greece. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Dec 7, 16:10 PST
        SMS Delivery Failures to Movicel in Angola
        Resolved - We are no longer experiencing SMS delivery failures to Movicel in Angola. This incident has been resolved.
        Dec 8, 02:16 PST
        Monitoring - We are observing successful SMS delivery to Movicel in Angola. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Dec 8, 00:18 PST
        Update - We are experiencing SMS Delivery Failures to Movicel in Angola. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Dec 7, 22:15 PST
        Update - We are experiencing SMS Delivery Failures to Movicel in Angola. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Dec 7, 20:15 PST
        Investigating - We are experiencing SMS Delivery Failures to Movicel in Angola. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Dec 7, 19:15 PST
        SMS Delivery Report Delays To Google Voice In United States 311-910 via Subset of Shortcodes
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to United States via Subset of Shortcodes. This incident has been resolved.
        Dec 8, 00:11 PST
        Update - We are continuing to investigate this issue.
        Dec 7, 23:30 PST
        Investigating - We are experiencing delays in receiving message delivery reports when sending to United States via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Dec 7, 22:52 PST
        Dec 7, 2025
        United Kingdom Account Security Carrier Partner Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        Dec 7, 22:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 7, 16:00 PST
        Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 07 December 2025 at 16:00 PST until 07 December 2025 at 22:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Dec 5, 05:44 PST
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Dec 7, 02:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 6, 23:00 PST
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 06 December 2025 at 23:00 PST until 07 December 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
        Dec 5, 14:49 PST
        Mexico SMS Carrier Maintenance - AT&T
        Completed - The scheduled maintenance has been completed.
        Dec 7, 01:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 6, 22:00 PST
        Scheduled - The AT&T network in Mexico is conducting an emergency maintenance from 06 December 2025 at 22:00 PST until 07 December 2025 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Dec 5, 21:22 PST
        Dec 6, 2025
        Dec 5, 2025
        Twilio Flex Plugins Database in US1 Region - Maintenance
        Completed - The scheduled maintenance has been completed.
        Dec 5, 19:15 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 5, 17:45 PST
        Update - We’re conducting a planned maintenance in US1 region between 5:45 PM to 7:15 PM Pacific Time on 12/05/2025. During the maintenance window, We would be updating Flex Plugins database in US1 region. There are pre and post update activities around this maintenance and hence this longer maintenance window. The actual database cut-over is expected to take approximately 5 minutes. Monitoring: Our team will closely watch the system performance during and after this maintenance window as well to ensure everything runs smoothly. Contingency plan: In the unlikely event of encountering any issues, we are prepared to immediately revert the changes. Should a rollback be deemed necessary, then there could be a short downtime of approximately 5 minutes.
        Nov 25, 05:15 PST
        Scheduled - We’re conducting a planned maintenance in US1 region between 5:45 PM to 7:15 PM Pacific Time on 12/05/2025. During the maintenance window, We would be updating Flex Plugins database in US1 region. There are pre and post update activities around this maintenance and hence this longer maintenance window. The actual database cut-over is expected to take approximately 5 minutes. Monitoring: Our team will closely watch the system performance during and after this maintenance window as well to ensure everything runs smoothly. Contingency plan: In the unlikely event of encountering any issues, we are prepared to immediately revert the changes. Should a rollback be deemed necessary, then there could be a short downtime of approximately 5 minutes.
        Nov 25, 05:10 PST
        MMS Delivery Delays to Multiple Networks in United States of America via a Subset of Short Codes
        Resolved - We are no longer experiencing MMS delivery delays when sending messages to Multiple Network in United States of America via a Subset of Short Codes. This incident has been resolved.
        Dec 5, 13:09 PST
        Monitoring - We are observing recovery in MMS Delivery Delays to Multiple Network in United States of America via a Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 5, 11:09 PST
        Investigating - We are experiencing MMS Delivery Delays to Multiple Network in United States of America via a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Dec 5, 10:10 PST
        Removed Attachment of Banned MimeType From AT&T Numbers
        Resolved - Our engineers have determined this is not a Twilio issue and the issue will be set to resolve.
        Dec 5, 13:02 PST
        Update - We are investigating a service interruption with MMS messaging banned media mime types in from AT&T Numbers. We expect to provide another update in 1 hour or as soon as more information becomes available
        Dec 5, 12:46 PST
        Investigating - Our monitoring systems have detected a potential issue where inbound MMS are missing media from AT&T numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Dec 5, 11:26 PST
        SMS Delivery Failures to Small Networks in the US From a Subset of Long Codes
        Resolved - We are no longer experiencing SMS Delivery Failures to Small Networks in the US from a subset of Long Codes. This incident has been resolved.
        Dec 5, 11:51 PST
        Monitoring - We are observing successful SMS Delivery Failures to Small Networks in the US from a subset of Long Codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Dec 5, 09:55 PST
        Update - We continue to experiencing SMS Delivery Failures to Small Networks in the US from a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Dec 5, 03:19 PST
        Update - We are experiencing SMS Delivery Failures to Small Networks in the US from a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Dec 4, 19:02 PST
        Update - We are experiencing SMS Delivery Failures to Small Networks in the US from a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Dec 4, 15:07 PST
        Update - We are experiencing SMS Delivery Failures to Small Networks in the US from a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Dec 4, 12:34 PST
        Update - We are experiencing SMS Delivery Failures to Small Networks in the US from a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Dec 4, 10:14 PST
        Investigating - We are experiencing SMS Delivery Failures to Small Networks in the US from a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Dec 4, 09:17 PST
        SMS Delivery Delays to Airtel in Zambia
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Airtel in Zambia. This incident has been resolved.
        Dec 5, 07:00 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Airtel in Zambia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 5, 05:11 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Airtel in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
        Dec 5, 03:42 PST
        Outbound Call Quality issue from a Subset of Twilio Phone Numbers in Malaysia
        Resolved - The issue affecting call quality from a subset of Twilio Phone Numbers in Malaysia has been resolved, and the service is functioning normally at this time.
        Dec 5, 05:44 PST
        Monitoring - We have started seeing recovery for Outbound Call Quality issue from a subset of Twilio Phone Numbers in Malaysia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 Hours or as soon as more information becomes available.
        Dec 5, 04:21 PST
        Update - We continue to observe an Outbound Call Quality issue from a subset of Twilio Phone Numbers in Malaysia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Dec 5, 04:03 PST
        Update - We continue to observe an Outbound Call Quality issue from a subset of Twilio Phone Numbers in Malaysia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Dec 5, 00:05 PST
        Update - We are observing an Outbound Call Quality issue from a subset of Twilio Phone Numbers in Malaysia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Dec 4, 22:05 PST
        Investigating - We are observing an Outbound Call Quality issue from a subset of Twilio Phone Numbers in Malaysia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.
        Dec 4, 21:10 PST
        Impact to Twilio Voice & Messaging Services
        Resolved - Between 09:24 - 09:29 UTC Twilio experienced disruption to Voice and Messaging services in ie1. At this time, all services have recovered and we do not expect any further degradation.

        Voice customers with active calls may have experienced call drops or failures to establish call sessions. Failover did take place to minimize impact. Messaging customers may have experienced a delay in message delivery and, in extremely isolated cases, message failure. Retry redundancy took effect to protect traffic.
        Dec 5, 02:13 PST
        Issues with Serverless Function Deployment.
        Resolved - Our engineers have monitored the fix and confirmed the issue with Serverless Function Deployment has been resolved. All services are now operating normally at this time.
        Dec 5, 01:57 PST
        Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 Hours or as soon as more information becomes available.
        Dec 5, 01:30 PST
        Investigating - We are seeing issues with Function deployments. Our engineer are investigating and will keep you posted. Next Update expected in 30 Minutes.
        Dec 5, 01:08 PST
        SMS Delivery Delays to XPhone Network in Israel
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to XPhone network in Israel. This incident has been resolved.
        Dec 5, 01:25 PST
        Update - We are experiencing SMS delivery delays when sending messages to XPhone network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Dec 4, 22:50 PST
        Update - We are experiencing SMS delivery delays when sending messages to XPhone network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Dec 4, 18:55 PST
        Update - We are experiencing SMS delivery delays when sending messages to XPhone network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 4, 16:58 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to XPhone network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Dec 4, 16:01 PST
        Dec 4, 2025
        SMS Delivery Delays to DiGi Network in Malaysia
        Resolved - We are no longer experiencing delivery delays when sending SMS messages to DiGi Network in Malaysia. This incident has been resolved.
        Dec 4, 23:48 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to DiGi Network in Malaysia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 4, 21:46 PST
        Update - We are experiencing SMS delivery delays when sending messages to DiGi Network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 4, 19:50 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to DiGi Network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Dec 4, 18:51 PST
        Mexico SMS Carrier Maintenance - Telcel
        Completed - The scheduled maintenance has been completed.
        Dec 4, 23:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 4, 20:00 PST
        Scheduled - The Telcel network in Mexico is conducting a planned maintenance from 04 December 2025 at 20:00 PST until 04 December 2025 at 23:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel Mexico handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Dec 4, 17:12 PST
        SMS Delivery Failures to Mobicom in Mongolia for a Subset of Long Codes
        Resolved - We are no longer experiencing SMS delivery failures when sending messages to Mobicom in Mongolia for long codes. This incident has been resolved.
        Dec 4, 21:14 PST
        Monitoring - We are observing successful SMS delivery sending to Mobicom in Mongolia for a subset of Long Codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Dec 4, 19:09 PST
        Update - We are continuing to experience SMS delivery failures sending to Mobicom in Mongolia for a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Dec 4, 03:05 PST
        Update - We are continuing to experience SMS delivery failures sending to Mobicom in Mongolia for a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Dec 3, 19:15 PST
        Update - We are continuing to experience SMS delivery failures sending to Mobicom in Mongolia for a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Dec 3, 15:23 PST
        Update - We are continuing to experience SMS delivery failures sending to Mobicom in Mongolia for a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Dec 3, 13:23 PST
        Investigating - We are experiencing SMS delivery failures sending to Mobicom in Mongolia for a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Dec 3, 12:18 PST
        SMS Delivery Delays to Verizon Network in US via a Subset of Short Codes
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Verizon Network in US via Short Codes. This incident has been resolved.
        Dec 4, 19:39 PST
        Update - SMS delivery delays when sending messages to Verizon Network in US via a subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 4, 17:36 PST
        Update - SMS delivery delays when sending messages to Verizon Network in US via a subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 4, 15:32 PST
        Update - SMS delivery delays when sending messages to Verizon Network in US via a subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 4, 12:56 PST
        Monitoring - We are still experiencing SMS Delivery Delays to Verizon Network in US via a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 4, 10:56 PST
        Update - We are experiencing SMS Delivery Delays to Verizon Network in US via a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 4, 09:13 PST
        Investigating - We are experiencing SMS Delivery Delays to Verizon Network in US via a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Dec 4, 08:20 PST
        United Kingdom Account Security Carrier Partner Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        Dec 4, 18:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 4, 14:00 PST
        Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 04 December 2025 at 14:00 PST until 04 December 2025 at 18:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Identity Match, Verify Silent Network Auth
        Nov 27, 13:05 PST
        SMS Delivery Failures to Dito Network in Philippines
        Resolved - We are no longer experiencing SMS delivery failures to Dito Network in Philippines. This incident has been resolved.
        Dec 4, 16:46 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Dito Network in Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 4, 15:02 PST
        Update - We are experiencing SMS Delivery Failures to Dito Network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Dec 4, 12:12 PST
        Update - We are experiencing SMS Delivery Failures to Dito Network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Dec 4, 10:19 PST
        Investigating - We are experiencing SMS Delivery Failures to Dito Network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Dec 4, 09:23 PST
        SMS Delivery Delays and Failures to China Unicom in China
        Resolved - China SMS is a Twilio Best Effort destination. We will continue investigation, however resolve the status post per the information in the following post:
        https://www.twilio.com/en-us/guidelines/cn/sms
        Dec 4, 16:21 PST
        Investigating - We are experiencing SMS delivery delays and failures when sending messages to China Unicom in China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Dec 4, 14:54 PST
        Russia SMS Carrier Maintenance - Volna mobile, Win Mobile and Personnal Communicational
        Completed - The scheduled maintenance has been completed.
        Dec 4, 16:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 4, 12:00 PST
        Scheduled - The Volna mobile, Win Mobile and Personnal Communicational networks in Russia are conducting a planned maintenance from 04 December 2025 at 12:00 PST until 04 December 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Volna mobile, Win Mobile and Personnal Communicational Russia handsets.
        Dec 2, 11:22 PST
        Meta OTP Codes Delivery Failure
        Resolved - Meta OTP codes delivery are now operating normally.
        Dec 4, 15:42 PST
        Monitoring - Meta OTP codes delivery are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Dec 4, 15:10 PST
        Identified - We have identified the issue causing rate limiting issues for request code endpoint that is impacting all WhatsApp Sender onboarding through Senders API. Our engineering team is actively working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available
        Dec 4, 13:57 PST
        Update - We are continuing to experience rate limiting issues for request code endpoint that is impacting all WhatsApp Sender onboarding through Senders API. Our engineering team is actively working on the issue, and we will provide another update in 16 hours or as soon as more information becomes available.
        Dec 4, 07:00 PST
        Update - We are continuing to experience rate limiting issues for request code endpoint that is impacting all WhatsApp Sender onboarding through Senders API. Our engineering team is actively working on the issue, and we will provide another update in 8 hours or as soon as more information becomes available.
        Dec 3, 23:10 PST
        Update - We are continuing to experience rate limiting issues for request code endpoint that is impacting all WhatsApp Sender onboarding through Senders API. Our engineering team is actively working on the issue, and we will provide another update in 4 hours or as soon as more information becomes available.
        Dec 3, 19:12 PST
        Update - We are continuing to experience rate limiting issues for request code endpoint that is impacting all WhatsApp Sender onboarding through Senders API. Our engineering team is actively working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.
        Dec 3, 17:06 PST
        Update - We are currently experiencing rate limiting issues for request code endpoint that is impacting all WhatsApp Sender onboarding through Senders API. Our engineering team is actively working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
        Dec 3, 16:01 PST
        Investigating - Our monitoring systems have detected a potential issue with Meta OTP codes delivery. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Dec 3, 15:49 PST
        RCS Messages Delivery Failures towards AT&T US network
        Resolved - An issue has been resolved and RCS messages towards AT&T US network is operating normally at this time.
        Dec 4, 15:24 PST
        Update - Issue where RCS messages towards AT&T US network may be experiencing delivery failures are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Dec 4, 15:21 PST
        Update - Issue where RCS messages towards AT&T US network may be experiencing delivery failures are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Dec 4, 14:28 PST
        Update - Issue where RCS messages towards AT&T US network may be experiencing delivery failures are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Dec 4, 11:40 PST
        Monitoring - Issue where RCS messages towards AT&T US network may be experiencing delivery failures are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Dec 4, 09:48 PST
        Update - We continue to experience an intermittent issue where RCS messages towards AT&T US network may be experiencing delivery failures. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Dec 4, 03:36 PST
        Update - We continue to experience an intermittent issue where RCS messages towards AT&T US network may be experiencing delivery failures. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Dec 3, 11:00 PST
        Update - We continue to experience an intermittent issue where RCS messages towards AT&T US network may be experiencing delivery failures. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Dec 3, 02:55 PST
        Update - We continue to experience an intermittent issue where RCS messages towards AT&T US network may be experiencing delivery failures. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Dec 2, 23:13 PST
        Update - We continue to experience an issue where RCS messages towards AT&T US network may be experiencing delivery failures. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Dec 2, 21:13 PST
        Investigating - We are experiencing an issue where RCS messages towards AT&T US network may be experiencing delivery failures. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Dec 2, 20:23 PST
        Taiwan SMS Carrier Maintenance - FarEasTone
        Completed - The scheduled maintenance has been completed.
        Dec 4, 12:30 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 4, 10:00 PST
        Scheduled - The FarEasTone network in Taiwan is conducting a planned maintenance from 04 December 2025 at 10:00 PST until 04 December 2025 at 12:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to FarEasTone Taiwan handsets.
        Dec 2, 02:41 PST
        Intermittent SNA API Failure for Indonesia Smartfren with Verify
        Resolved - The issue causing intermittent SNA API Failure for Indonesia Smartfren with Verify has been resolved and is operating normally at this time.
        Dec 4, 10:51 PST
        Update - We have started seeing recovery for intermittent SNA API Failure for Indonesia Smartfren with Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Dec 4, 09:45 PST
        Monitoring - We have started seeing recovery for intermittent SNA API Failure for Indonesia Smartfren with Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Dec 4, 08:56 PST
        Identified - The issue causing intermittent SNA API Failure for Indonesia Smartfren with Verify has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.
        Dec 4, 08:06 PST
        Ukraine SMS Carrier Maintenance - MTS, life:), Kyivstar and TriMob
        Completed - The scheduled maintenance has been completed.
        Dec 4, 09:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 3, 23:01 PST
        Scheduled - The MTS, life:), Kyivstar and TriMob networks in Ukraine are conducting a planned maintenance from 03 December 2025 at 23:00 PST until 04 December 2025 at 09:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MTS, life:), Kyivstar and TriMob Ukraine handsets.
        Dec 1, 06:40 PST
        SMS Delivery Report Delays when sending to Orange network in Congo Democratic Republic (630-86)
        Resolved - We are no longer experiencing delays in receiving message delivery reports Orange network in Congo Democratic Republic (630-86). This incident has been resolved.
        Dec 4, 08:53 PST
        Monitoring - We are observing recovery in receiving message delivery reports Orange network in Congo Democratic Republic (630-86). We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 4, 07:02 PST
        Update - We are continuing to experience delays in receiving message delivery reports when sending to Orange network in Congo Democratic Republic. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Dec 3, 22:35 PST
        Update - We are continuing to experience delays in receiving message delivery reports when sending to Orange network in Congo Democratic Republic. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Dec 3, 13:51 PST
        Update - We continue experiencing delays in receiving message delivery reports when sending to Orange network in Congo Democratic Republic (630-86). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Dec 3, 09:51 PST
        Update - We continue experiencing delays in receiving message delivery reports Orange network in Congo Democratic Republic (630-86). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Dec 3, 07:51 PST
        Investigating - We are experiencing delays in receiving message delivery reports Orange network in Congo Democratic Republic (630-86). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Dec 3, 06:51 PST
        SMS delivery delays to Digi in Romania
        Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Digi in Romania. This incident has been resolved.
        Dec 4, 05:49 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Digi in Romania. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 4, 04:10 PST
        Update - We continue to experience SMS delivery delays when sending messages to Digi in Romania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 4, 02:14 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Digi in Romania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
        Dec 4, 01:14 PST
        SMS Delivery Delays to TIM Network in Brazil
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to TIM Network in Brazil. This incident has been resolved.
        Dec 4, 05:46 PST
        Monitoring - We are observing recovery in delivery report delays [when sending to TIM Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 Hours or as soon as more information becomes available.
        Dec 4, 04:08 PST
        Update - We continue to experience SMS delivery delays when sending messages to TIM Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Dec 4, 00:35 PST
        Update - We continue to experience SMS delivery delays when sending messages to TIM Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 3, 22:40 PST
        Update - We are experiencing SMS delivery delays when sending messages to TIM Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
        Dec 3, 21:36 PST
        Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to TIM Network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Dec 3, 21:35 PST
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Dec 4, 04:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 3, 20:01 PST
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 03 December 2025 at 20:00 PST until 04 December 2025 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Dec 1, 15:12 PST
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Dec 4, 03:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 3, 22:00 PST
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 03 December 2025 at 22:00 PST until 04 December 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Dec 3, 13:10 PST
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Dec 4, 03:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 3, 23:00 PST
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 03 December 2025 at 23:00 PST until 04 December 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets.
        Nov 21, 19:51 PST
        Multiple Destination Voice Carrier Partner Maintenance
        Completed - We apologize for any inconvenience. The scheduled maintenance has been postponed, and we will share the new dates as soon as they’re available. Thank you for your understanding.
        Dec 4, 02:26 PST
        Update - Our Voice carrier partner in New Zealand and Australia is conducting a planned maintenance from 11 December 2025 at 03:00 PST until 11 December 2025 at 04:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio New Zealand and Australia phone numbers.
        Nov 30, 23:55 PST
        Update - We will be undergoing scheduled maintenance during this time.
        Nov 30, 23:55 PST
        Scheduled - Our Voice carrier partner in New Zealand and Australia is conducting a planned maintenance from 11 December 2025 at 03:00 PST until 11 December 2025 at 04:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio New Zealand and Australia phone numbers.
        Nov 24, 23:18 PST
        Multiple Destination Voice Carrier Partner Maintenance
        Completed - We apologize for any inconvenience. The scheduled maintenance has been postponed, and we will share the new dates as soon as they’re available. Thank you for your understanding.
        Dec 4, 02:25 PST
        Scheduled - Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 17 December 2025 at 03:00 PST until 17 December 2025 at 11:00 PST. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
        Dec 3, 19:25 PST
        Multiple Destination Voice Carrier Partner Maintenance
        Completed - We apologize for any inconvenience. The scheduled maintenance has been postponed, and we will share the new dates as soon as they’re available. Thank you for your understanding.
        Dec 4, 02:25 PST
        Scheduled - Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 10 December 2025 at 03:00 PST until 10 December 2025 at 11:00 PST. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
        Nov 18, 21:37 PST
        SMS Delivery Failures to and From Multiple Countries via a Subset of Twilio Longcodes
        Resolved - We are no longer experiencing SMS delivery failures to multiple countries via a subset of Twilio long codes. This incident has been resolved.
        Dec 4, 02:10 PST
        Monitoring - We are observing recovery in SMS delivery failure when sending messages to multiple countries via a subset of Twilio long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 4, 00:33 PST
        Update - We are experiencing SMS delivery failures when sending messages to multiple countries via a subset of Twilio long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Dec 3, 23:36 PST
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery failures when sending messages to multiple countries via a subset of Twilio long codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Dec 3, 23:28 PST
        United States and Canada Twilio SMS and MMS Maintenance
        Completed - The scheduled maintenance has been completed.
        Dec 4, 00:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 3, 20:00 PST
        Scheduled - Twilio is conducting a planned maintenance from 03 December 2025 at 20:00 PST until 04 December 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Nov 7, 15:16 PST
        Dec 3, 2025
        SMS Delivery Failures to Orange/Altice Network in Dominican Republic (370-01) via Subset of Longcodes & Alphanumerics
        Resolved - We are no longer experiencing SMS delivery failures to Orange/Altice Network in Dominican Republic via subset of long codes & alpha numerics. This incident has been resolved.
        Dec 3, 23:20 PST
        Update - We are continuing to experience SMS delivery failures to Orange/Altice Network in Dominican Republic via subset of long codes & Alphanumerics. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Dec 3, 20:40 PST
        Update - We are continuing to experience SMS delivery failures to Orange/Altice Network in Dominican Republic via subset of Longcodes & Alphanumerics. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Dec 3, 12:50 PST
        Update - We continue experiencing SMS Delivery Failures to Orange/Altice Network in Dominican Republic (370-01) via Subset of Longcodes & Alphanumerics. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Dec 3, 08:50 PST
        Update - We continue experiencing SMS Delivery Failures to Orange/Altice Network in Dominican Republic (370-01) via Subset of Longcodes & Alphanumerics. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 3, 06:50 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to SMS Delivery Delays & Failures to Multiple Networks in Dominican Republic via Subset of Longcodes & Alphanumerics. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
        Dec 3, 05:50 PST
        SMS Delivery Delays to T-Mobile US via a Subset Of Toll-Free and Longcode Numbers
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to T-Mobile Network in US. This incident has been resolved.
        Dec 3, 22:38 PST
        Update - We are observing recovery in SMS delivery delays when sending messages to T-Mobile Network in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
        Dec 3, 18:39 PST
        Update - We are observing recovery in SMS delivery delays when sending messages to T-Mobile Network in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 3, 16:46 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to T-Mobile Network in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 3, 14:46 PST
        Update - We are continuing to experience intermittent delays in message delivery to T-Mobile Network in the US due to an extended maintenance window on their side, which is temporarily impacting approximately 50% of their capacity.

        Impact is expected only around the top of the hour, when traffic volumes are at their highest. Outside of these peak times, traffic is expected to process normally.

        We are monitoring the situation closely and working with T-Mobile to obtain updated information during this maintenance window. We will provide another update in 4 hours or as soon as more information becomes available.
        Dec 3, 12:32 PST
        Investigating - We are currently observing intermittent delays in message delivery to T-Mobile Network in the US due to an extended maintenance window on their side, which is temporarily impacting approximately 50% of their capacity.

        Impact is expected only around the top of the hour, when traffic volumes are at their highest. Outside of these peak times, traffic is expected to process normally.

        We are monitoring the situation closely and working with T-Mobile to obtain updated information during this maintenance window. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 3, 10:27 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to T-Mobile US via a Subset Of Toll-Free and Longcode Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 3, 08:40 PST
        Update - We continue experiencing SMS delivery delays when sending messages to T-Mobile US via a Subset Of Toll-Free and Longcode Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 3, 08:13 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to T-Mobile US via a Subset Of Toll-Free and Longcode Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Dec 3, 07:13 PST
        Austria, United Kingdom and Italy Account Security Carriers Partners Maintenance - Drei, Three and Wind Tre
        Completed - The scheduled maintenance has been completed.
        Dec 3, 22:30 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 3, 21:30 PST
        Scheduled - Our carriers partners Drei Austria, Three United Kingdom and Wind Tre Italy are conducting a planned maintenance from 03 December 2025 at 21:30 PST until 03 December 2025 at 22:30 PST. During the maintenance window, there could be intermittent API request failures for Drei Austria, Three United Kingdom and Wind Tre Italy customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Nov 27, 04:45 PST
        Increased Latency and Timeouts Across Roles and Realms
        Resolved - We are no longer experiencing API latency issue and timeouts across roles and realms. This incident has been resolved.
        Dec 3, 21:25 PST
        Update - We are observing recovery in the API latency and timeouts across roles and realms. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 3, 19:46 PST
        Monitoring - We are observing recovery in the API latency and timeouts across roles and realms. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
        Dec 3, 19:16 PST
        Update - We are experiencing increased latency across roles and realms. Our engineers are working to resolve the issue. We will provide another update in an hour or as soon as more information becomes available.
        Potentially impacted products - Studio, Flex Application Platform, Flex Routing, Console Admin, Identity, Trust Hub, Event Streams
        Dec 3, 18:35 PST
        Update - We are experiencing increased latency across roles and realms. Our engineers are working to resolve the issue. We will provide another update in 30 minutes or as soon as more information becomes available.

        Potentially impacted products - Studio, Flex Application Platform, Flex Routing, Identity
        Dec 3, 18:07 PST
        Investigating - We are currently investigating elevated latency and timeout errors for Twilio Rest API impacting multiple products. Our engineering team is actively working on the issue, and we will provide another update in 30 minutes or as soon as more information becomes available.
        Dec 3, 17:59 PST
        MMS Delivery Delays to T-Mobile Network in United States of America via a Subset of Shortcodes
        Resolved - We are no longer experiencing MMS delivery delays to T-Mobile network in United States of America via a subset of short codes. This incident has been resolved.
        Dec 3, 21:21 PST
        Monitoring - We are observing recovery in MMS delivery delays to T-Mobile network in United States of America via a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 3, 19:25 PST
        Update - We are continuing to experience MMS delivery delays to T-Mobile network in United States of America via a subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Dec 3, 17:45 PST
        Update - We are continuing to experience MMS delivery delays to T-Mobile network in United States of America via a subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Dec 3, 17:29 PST
        Investigating - We are experiencing MMS delivery delays to T-Mobile network in United States of America via a subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Dec 3, 16:28 PST
        Degraded Event Streams APIs
        Resolved - We are still experiencing latency issues with Event Streams API. However, we have consolidated all impacting products in to one incident. You can check the status of this here: https://status.twilio.com/incidents/zq25nhvxfbvh
        Dec 3, 19:00 PST
        Update - Event Streams API is currently experiencing high latency issues. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
        Dec 3, 18:24 PST
        Investigating - Our monitoring systems have detected a potential issue with high latency on several apis on webhooks platfrom and event streams in us1. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Dec 3, 18:20 PST
        Programmable Voice Recordings Completion Delay
        Resolved - Programmable Voice Recording was degraded between 10:00 and 16:40 Pacific Time on 12/03/2025. During this period of time call and conference recordings were delayed in completion. The issue has now been resolved.
        Dec 3, 16:30 PST
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Dec 3, 16:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 3, 12:01 PST
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 03 December 2025 at 12:00 PST until 03 December 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Dec 2, 05:03 PST
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Dec 3, 16:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Dec 3, 13:01 PST
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 03 December 2025 at 13:00 PST until 03 December 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Dec 1, 06:28 PST
        SMS Delivery Delay to Multiple Networks in Australia
        Resolved - SMS delivery to multiple networks in Australia was degraded for 42 minutes between 8:02 and 8:44 Pacific Time on 12/03/2025. During this period of time customers may have experienced SMS delivery delays when sending messages to multiple networks in Australia. The issue has now been resolved.
        Dec 3, 16:00 PST
        Dec 2, 2025
        Dec 1, 2025

        No incidents reported.

        Nov 30, 2025

        No incidents reported.

        Nov 29, 2025

        No incidents reported.

        Nov 28, 2025

        No incidents reported.

        Nov 27, 2025

        No incidents reported.

        Nov 26, 2025

        No incidents reported.

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