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    Issues found outside of Twilio’s Network
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      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics
        MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile United States
        Update - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 13, 2026 - 09:33 PDT
        Update - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 13, 2026 - 08:33 PDT
        Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 13, 2026 - 07:51 PDT
        Identified - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 13, 2026 - 06:43 PDT
        Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 13, 2026 - 06:19 PDT
        Voice Call Failures from a Subset of Twilio Phone Numbers to Peru
        Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Peru and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
        Aug 13, 2026 - 00:10 PDT
        Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Peru and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 12, 2026 - 16:10 PDT
        Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Peru and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 12, 2026 - 12:10 PDT
        Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Peru and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 12, 2026 - 10:09 PDT
        Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 12, 2026 - 09:16 PDT
        Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 12, 2026 - 08:01 PDT
        Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Peru. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 12, 2026 - 07:56 PDT
        IP Retrieval Failing for EU Regional Customers
        Update - We are continuing to investigate this issue.
        Aug 10, 2026 - 11:37 PDT
        Investigating - Our engineers are investigating an issue that began at 11:16 AM PDT where regional EU email customers are experiencing issues retrieving their IP addresses via API calls and the SendGrid UI. Please note that mail sending is not impacted. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 10, 2026 - 11:32 PDT
        Uptime over the past 90 days. View historical uptime.
        PROGRAMMABLE MESSAGING Operational
        90 days ago
        100.0 % uptime
        Today
        MMS Operational
        SMS Operational
        SMPP Operational
        WhatsApp Messaging Operational
        Notify Operational
        Conversations Operational
        Messaging Insights Operational
        Messaging Services Operational
        Content API Operational
        Toll-free verification Operational
        90 days ago
        100.0 % uptime
        Today
        RCS Messaging Operational
        90 days ago
        100.0 % uptime
        Today
        Programmable Messaging API Operational
        90 days ago
        100.0 % uptime
        Today
        Intelligent Alerts Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE US1 Operational
        90 days ago
        99.99 % uptime
        Today
        PSTN US1 Operational
        SIP Interface US1 Operational
        Client Web US1 Operational
        Client Mobile US1 Operational
        Conference US1 Operational
        Recording US1 Operational
        Queue US1 Operational
        Text-to-Speech US1 Operational
        Recording Transcriptions US1 Operational
        TwiML US1 Operational
        Voice Insights US1 Operational
        Speech Recognition (Gather Speech) US1 Operational
        Realtime Transcriptions US1 Operational
        90 days ago
        100.0 % uptime
        Today
        Pay US1 Operational
        Media Streams US1 Operational
        Dialogflow US1 Operational
        ConversationRelay US1 Operational
        90 days ago
        99.97 % uptime
        Today
        Voice REST API US1 Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE AU1 Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN AU1 Operational
        SIP Interface AU1 Operational
        Client Web AU1 Operational
        Client Mobile AU1 Operational
        Conference AU1 Operational
        Recording AU1 Operational
        Queue AU1 Operational
        Text-to-Speech AU1 Operational
        Recording Transcriptions AU1 Operational
        TwiML AU1 Operational
        Voice Insights AU1 Operational
        Speech Recognition (Gather Speech) AU1 Operational
        Realtime Transcriptions AU1 Operational
        90 days ago
        100.0 % uptime
        Today
        Pay AU1 Operational
        Media Streams AU1 Operational
        ConversationRelay AU1 Operational
        Voice REST API AU1 Operational
        PROGRAMMABLE VOICE IE1 Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN IE1 Operational
        SIP Interface IE1 Operational
        Client Web IE1 Operational
        Client Mobile IE1 Operational
        Conference IE1 Operational
        Recording IE1 Operational
        Queue IE1 Operational
        Text-to-Speech IE1 Operational
        Recording Transcriptions IE1 Operational
        TwiML IE1 Operational
        Voice Insights IE1 Operational
        Speech Recognition (Gather Speech) IE1 Operational
        Realtime Transcriptions IE1 Operational
        90 days ago
        100.0 % uptime
        Today
        Pay IE1 Operational
        Media Streams IE1 Operational
        ConversationRelay IE1 Operational
        Voice REST API IE1 Operational
        ACCOUNT SECURITY Operational
        Authy 2FA Operational
        Verify Operational
        Authy App Operational
        Lookup Operational
        ELASTIC SIP TRUNKING US1 Operational
        Origination US1 Operational
        Termination US1 Operational
        ELASTIC SIP TRUNKING AU1 Operational
        Origination AU1 Operational
        Termination AU1 Operational
        ELASTIC SIP TRUNKING IE1 Operational
        Origination IE1 Operational
        Termination IE1 Operational
        TaskRouter Operational
        FLEX Operational
        Flex Agent Copilot Operational
        Flex Agent Desktop Operational
        Flex Application Platform Operational
        Flex Insights Operational
        Flex Queue Stats Operational
        Flex Teams View Operational
        Flex Admin Console Operational
        Flex Routing Operational
        Flex Conversations Operational
        Flex Programmable Chat Operational
        Flex Programmable Voice Operational
        Proxy Operational
        Flex Plugins Operational
        Flex Billing Operational
        CONVERSATIONS Operational
        Conversation Orchestrator Operational
        Conversation Intelligence Operational
        Conversation Intelligence (classic) Operational
        Conversation Memory Operational
        Enterprise Knowledge Operational
        TWILIO EMAIL Operational
        90 days ago
        100.0 % uptime
        Today
        Mailsend: Comms API Operational
        Logs Operational
        Dedicated IP Address Operational
        90 days ago
        100.0 % uptime
        Today
        INTERCONNECT Under Maintenance
        PHONE NUMBERS Operational
        PROGRAMMABLE CHAT Operational
        PROGRAMMABLE VIDEO Operational
        90 days ago
        100.0 % uptime
        Today
        Group Rooms Operational
        Peer-to-Peer Rooms Operational
        Recordings Operational
        Compositions Operational
        Network Traversal Service Operational
        Go Rooms Operational
        Video Insights Operational
        Realtime Transcriptions Operational
        90 days ago
        100.0 % uptime
        Today
        PROXY Operational
        SERVERLESS Operational
        Studio Operational
        Functions Operational
        Assets Operational
        TwiML Bins Operational
        Sync Operational
        DEVELOPER TOOLS Degraded Performance
        Console Operational
        Event Streams Operational
        Debugger & Alarms Operational
        Documentation Operational
        REST API Operational
        Bulk Export Degraded Performance
        TWILIO PLATFORM Operational
        Billing Operational
        Customer Support Center Operational
        Other Operational
        Account Insights Operational
        Trust Hub Operational
        Organization Operational
        CARRIER NETWORK Degraded Performance
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Short Code, North America Operational
        MMS Short Code, North America Degraded Performance
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Degraded Performance
        Voice, North America Operational
        Voice, Latin America Operational
        SMS, Latin America Operational
        Voice, APAC Operational
        SMS, APAC Operational
        MMS, APAC Operational
        Voice, Europe Operational
        SMS, Europe Operational
        Voice, Middle East & Africa Degraded Performance
        SMS, Middle East & Africa Operational
        Verify Silent Network Auth Operational
        Lookup Identity Match Operational
        Lookup Line Type Intelligence [Legacy API] Degraded Performance
        Lookup Line Type Intelligence [Twilio API] Operational
        Lookup SIM Swap Degraded Performance
        Legacy Identity MatchAndAttributes Operational
        FRONTLINE Operational
        Sender ID Operational
        90 days ago
        100.0 % uptime
        Today
        ZIPWHIP MESSAGING Degraded Performance
        SMS Long Code, North America Operational
        MMS Long Code, North America Degraded Performance
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Degraded Performance
        ZIPWHIP TOOLS Operational
        Zipwhip Provisioner Dashboard and API Operational
        Zipwhip Support Ticketing Operational
        Toll-Free Verification Portal Operational
        SendGrid Mail Sending Operational
        API v3 Operational
        SMTP Operational
        API v2 Operational
        SendGrid Marketing Campaigns Operational
        SendGrid Webhooks Operational
        Event Webhooks Operational
        Parse API Operational
        SendGrid API Degraded Performance
        SendGrid Website Operational
        SendGrid Statistics Operational
        SendGrid Email Activity Operational
        SendGrid Partners Operational
        SendGrid Billing Operational
        SendGrid Legacy Marketing Campaigns Operational
        Operational
        Degraded Performance
        Partial Outage
        Major Outage
        Maintenance
        Major outage
        Partial outage
        No downtime recorded on this day.
        No data exists for this day.
        had a major outage.
        had a partial outage.

        No incidents or maintenance related to this downtime.

        Scheduled Maintenance

        Update Lookup Reassigned Number Aug 13, 2026 10:00-10:30 PDT

        Twilio will perform an update on a provider integration for the Lookup Reassigned Number feature during a 30 minute window on 13 August 2026 from 10:00 PDT to 10:30 PDT. During this time customers may receive a 60608 error. These errors will be resolved once the maintenance period ends.
        Posted on Aug 13, 2026 - 09:42 PDT

        Nigeria Voice Carrier Partner Maintenance Aug 13, 2026 15:00-20:00 PDT

        Our Voice carrier partner in Nigeria is conducting a planned maintenance from 13 August 2026 at 15:00 PDT until 13 August 2026 at 20:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Nigeria phone numbers.
        Posted on Aug 11, 2026 - 14:52 PDT

        Twilio Interconnect Maintenance Aug 14, 2026 14:00-21:00 PDT

        Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 14, 2026, at 14:00 PDT until August 14, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Interconnect Services through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.



        Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
        Posted on Jul 14, 2026 - 04:46 PDT

        Twilio Messaging Maintenance Aug 14, 2026 14:00-21:00 PDT

        Twilio will conduct infrastructure maintenance on the London (IE1) PoP from August 14, 2026, at 14:00 PDT until August 14, 2026, at 21:00 PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays of up to 90 seconds during traffic reconvergence for traffic routing to and from Twilio’s IE1/London edge location.



        Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure a seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service disruption during the switch replacement.
        Posted on Jul 14, 2026 - 04:38 PDT

        Twilio Authentication Maintenance Aug 14, 2026 14:00-21:00 PDT

        Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 14, 2026, at 14:00 PDT until August 14, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Authentication Services (Verify and/or Lookup) through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.



        Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
        Posted on Jul 14, 2026 - 04:52 PDT

        Twilio Voice Maintenance Aug 14, 2026 14:00-21:00 PDT

        Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 14, 2026, at 14:00 PDT until August 14, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Voice traffic routing through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.



        Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
        Posted on Jul 14, 2026 - 04:28 PDT

        Twilio Voice Maintenance Aug 15, 2026 14:00-21:00 PDT

        Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 15, 2026, at 14:00 PDT until August 15, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Voice traffic routing through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.



        Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
        Posted on Jul 14, 2026 - 04:33 PDT

        Twilio Interconnect Maintenance Aug 15, 2026 14:00-21:00 PDT

        Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 15, 2026, at 14:00 PDT until August 15, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Interconnect Services through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.



        Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
        Posted on Jul 14, 2026 - 04:48 PDT

        Twilio Authentication Maintenance Aug 15, 2026 14:00-21:00 PDT

        Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 15, 2026, at 14:00 PDT until August 15, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Authentication Services (Verify and/or Lookup) through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.



        Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
        Posted on Jul 14, 2026 - 04:54 PDT

        Twilio Messaging Maintenance Aug 15, 2026 14:00-21:00 PDT

        Twilio will conduct infrastructure maintenance on the London (IE1) PoP from August 15, 2026, at 14:00 PDT until August 15, 2026, at 21:00 PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays of up to 90 seconds during traffic reconvergence for traffic routing to and from Twilio’s IE1/London edge location.



        Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure a seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service disruption during the switch replacement.
        Posted on Jul 14, 2026 - 04:42 PDT

        Philippines SMS Carrier Maintenance - Globe Telecom Aug 16, 2026 12:00-14:00 PDT

        The Globe Telecom network in the Philippines is conducting a planned maintenance from 16 August 2026 at 12:00 PDT until 16 August 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.
        Posted on Jul 30, 2026 - 14:22 PDT

        United Kingdom Account Security Carrier Partner Maintenance - EE Aug 16, 2026 14:30-21:00 PDT

        Our carrier partner EE United Kingdom is conducting a planned maintenance from 16 August 2026 at 14:30 PDT until 16 August 2026 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Posted on Jul 28, 2026 - 07:00 PDT

        Russia SMS Carrier Maintenance - Tele2 Aug 17, 2026 13:00-17:00 PDT

        The Tele2 network in Russia is conducting a planned maintenance from 17 August 2026 at 13:00 PDT until 17 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Posted on Jul 31, 2026 - 08:37 PDT

        France Account Security Carrier Partner Maintenance - Orange Aug 17, 2026 22:30 - Aug 18, 2026 02:30 PDT

        Our carrier partner Orange France is conducting a planned maintenance from 17 August 2026 at 22:30 PDT until 18 August 2026 at 02:30 PDT. During the maintenance window, there could be intermittent API request failures for Orange France customers.



        Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Posted on Jul 20, 2026 - 17:02 PDT

        United States SMS Carrier Partner Maintenance Aug 17, 2026 23:00 - Aug 18, 2026 03:00 PDT

        Our SMS carrier partner in the United States is conducting a planned maintenance from 17 August 2026 at 23:00 PDT until 18 August 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
        Posted on Aug 07, 2026 - 16:06 PDT

        Russia SMS Carrier Maintenance - Tele2 Aug 19, 2026 13:00-17:00 PDT

        The Tele2 network in Russia is conducting a planned maintenance from 19 August 2026 at 13:00 PDT until 19 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Posted on Jul 31, 2026 - 08:37 PDT

        United Kingdom Account Security Carrier Partner Maintenance - Three Aug 19, 2026 15:00-16:00 PDT

        Our carrier partner Three United Kingdom is conducting a planned maintenance from 19 August 2026 at 15:00 PDT until 19 August 2026 at 16:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Posted on Aug 11, 2026 - 12:52 PDT

        United States and Canada Twilio SMS and MMS Maintenance Aug 19, 2026 20:00 - Aug 20, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 19 August 2026 at 20:00 PDT until 20 August 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to United States and Canada handsets when sending via subset of long codes and short codes.
        Posted on Jul 06, 2026 - 19:25 PDT

        United States MMS Carrier Partner Maintenance Aug 20, 2026 01:00-03:30 PDT

        Our MMS carrier partner in the United States is conducting a planned maintenance from 20 August 2026 at 01:00 PDT until 20 August 2026 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via subset of United States short codes.
        Posted on Jul 30, 2026 - 14:50 PDT

        Twilio Interconnect Maintenance Aug 21, 2026 14:00-21:00 PDT

        Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 21, 2026, at 14:00 PDT until August 21, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Interconnect Services through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.



        Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
        Posted on Jul 14, 2026 - 19:07 PDT

        Twilio Messaging Maintenance Aug 21, 2026 14:00-21:00 PDT

        Twilio will conduct infrastructure maintenance on the London (IE1) PoP from August 21, 2026, at 14:00 PDT until August 21, 2026, at 21:00 PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays of up to 90 seconds during traffic reconvergence for traffic routing to and from Twilio’s IE1/London edge location.



        Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure a seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service disruption during the switch replacement.
        Posted on Jul 14, 2026 - 05:41 PDT

        Twilio Voice Maintenance Aug 21, 2026 14:00-21:00 PDT

        Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 21, 2026, at 14:00 PDT until August 21, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Voice traffic routing through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.



        Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
        Posted on Jul 14, 2026 - 05:35 PDT

        Twilio Authentication Maintenance Aug 21, 2026 14:00-21:00 PDT

        Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 21, 2026, at 14:00 PDT until August 21, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Authentication Services (Verify and/or Lookup) through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.



        Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
        Posted on Jul 14, 2026 - 19:12 PDT

        Twilio Voice Maintenance Aug 22, 2026 14:00-21:00 PDT

        Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 22, 2026, at 14:00 PDT until August 22, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Voice traffic routing through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.



        Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
        Posted on Jul 14, 2026 - 05:38 PDT

        Twilio Authentication Maintenance Aug 22, 2026 14:00-21:00 PDT

        Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 22, 2026, at 14:00 PDT until August 22, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Authentication Services (Verify and/or Lookup) through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.



        Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
        Posted on Jul 14, 2026 - 19:15 PDT

        Twilio Interconnect Maintenance Aug 22, 2026 14:00-21:00 PDT

        Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 22, 2026, at 14:00 PDT until August 22, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Interconnect Services through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.



        Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
        Posted on Jul 14, 2026 - 19:09 PDT

        Twilio Messaging Maintenance Aug 22, 2026 14:00-21:00 PDT

        Twilio will conduct infrastructure maintenance on the London (IE1) PoP from August 22, 2026, at 14:00 PDT until August 22, 2026, at 21:00 PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays of up to 90 seconds during traffic reconvergence for traffic routing to and from Twilio’s IE1/London edge location.



        Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure a seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service disruption during the switch replacement.
        Posted on Jul 14, 2026 - 05:43 PDT

        Philippines SMS Carrier Maintenance - Globe Telecom Aug 23, 2026 12:00-14:00 PDT

        The Globe Telecom network in the Philippines is conducting a planned maintenance from 23 August 2026 at 12:00 PDT until 23 August 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.
        Posted on Jul 30, 2026 - 14:54 PDT

        Russia SMS Carrier Maintenance - Tele2 Aug 24, 2026 13:00-17:00 PDT

        The Tele2 network in Russia is conducting a planned maintenance from 24 August 2026 at 13:00 PDT until 24 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Posted on Jul 31, 2026 - 08:38 PDT

        Japan SMS Carrier Maintenance - Rakuten Aug 25, 2026 06:00-13:00 PDT

        The Rakuten network in Japan is conducting a planned maintenance from 25 August 2026 at 06:00 PDT until 25 August 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Rakuten Japan handsets.
        Posted on Jul 23, 2026 - 22:03 PDT

        Japan SMS Carrier Maintenance - Rakuten Aug 26, 2026 06:00-13:00 PDT

        The Rakuten network in Japan is conducting a planned maintenance from 26 August 2026 at 06:00 PDT until 26 August 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Rakuten Japan handsets.
        Posted on Jul 23, 2026 - 22:07 PDT

        Russia SMS Carrier Maintenance - Tele2 Aug 26, 2026 13:00-17:00 PDT

        The Tele2 network in Russia is conducting a planned maintenance from 26 August 2026 at 13:00 PDT until 26 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Posted on Jul 31, 2026 - 08:38 PDT

        United States and Canada Twilio SMS and MMS Maintenance Aug 26, 2026 20:00 - Aug 27, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 26 August 2026 at 20:00 PDT until 27 August 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to United States and Canada handsets when sending via subset of long codes and short codes.
        Posted on Jul 06, 2026 - 19:26 PDT

        United States MMS Carrier Partner Maintenance Aug 27, 2026 01:00-03:30 PDT

        Our MMS carrier partner in the United States is conducting a planned maintenance from 27 August 2026 at 01:00 PDT until 27 August 2026 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via subset of United States short codes.
        Posted on Jul 30, 2026 - 14:53 PDT

        New Zealand Voice Carrier Partner Maintenance Aug 27, 2026 03:00-05:00 PDT

        Our Voice carrier partner in New Zealand is conducting a planned maintenance from 27 August 2026 at 03:00 PDT until 27 August 2026 at 05:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to subset of Twilio New Zealand toll free, mobile and landline phone numbers.
        Posted on Aug 12, 2026 - 23:53 PDT

        Philippines SMS Carrier Maintenance - Globe Telecom Aug 30, 2026 12:00-14:00 PDT

        The Globe Telecom network in the Philippines is conducting a planned maintenance from 30 August 2026 at 12:00 PDT until 30 August 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.
        Posted on Jul 30, 2026 - 14:53 PDT

        Russia SMS Carrier Maintenance - Tele2 Aug 31, 2026 13:00-17:00 PDT

        The Tele2 network in Russia is conducting a planned maintenance from 31 August 2026 at 13:00 PDT until 31 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Posted on Jul 31, 2026 - 08:38 PDT

        United States and Canada Twilio SMS and MMS Maintenance Sep 2, 2026 20:00 - Sep 3, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 02 September 2026 at 20:00 PDT until 03 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Aug 12, 2026 - 11:56 PDT

        Interconnection Infrastructure Upgrade (SG1 – Edge2 Switch) Sep 4, 2026 08:00-11:00 PDT

        Twilio will perform a scheduled maintenance in our SG1 region during a 3-hour window on 4 September 2026 from 08:00 PDT to 11:00 PDT.

        During this maintenance, we will perform a Junos OS software upgrade of the SG1 QFX10K Edge2 Switch in the TNX Production SG1 environment.

        During this time, Voice, Interconnect, and Flex customers with SG1 interconnections may experience a brief interconnection service interruption of up to 90 seconds. If possible, customers are advised to redirect traffic away from the TNX SG1 interconnection during the maintenance window to minimize any potential impact. Services are expected to recover automatically once the maintenance activity is complete.
        Posted on Aug 06, 2026 - 05:04 PDT

        United States and Canada Twilio SMS and MMS Maintenance Sep 9, 2026 20:00 - Sep 10, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 09 September 2026 at 20:00 PDT until 10 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Aug 12, 2026 - 11:56 PDT

        United States and Canada Twilio SMS and MMS Maintenance Sep 16, 2026 20:00 - Sep 17, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 16 September 2026 at 20:00 PDT until 17 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Aug 12, 2026 - 11:57 PDT

        Interconnection Infrastructure Upgrade (SG1 – Phase 2) Sep 18, 2026 08:00-11:00 PDT

        Twilio will perform a scheduled maintenance in our SG1 region during a 3-hour window on 18 September 2026 from 08:00 PDT to 11:00 PDT.

        During this maintenance, we will perform a Junos OS software upgrade of the SG1 QFX10K Edge1 Switch in the TNX Production SG1 environment. This maintenance represents the second phase of a two-part infrastructure upgrade.

        During this time, Voice, Interconnect, and Flex customers with SG1 interconnections may experience a brief interconnection service interruption of up to 90 seconds. If possible, customers are advised to redirect traffic away from the TNX SG1 interconnection during the maintenance window to minimize any potential impact. Services are expected to recover automatically once the maintenance activity is complete.
        Posted on Aug 06, 2026 - 03:33 PDT

        United States and Canada Twilio SMS and MMS Maintenance Sep 23, 2026 20:00 - Sep 24, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 23 September 2026 at 20:00 PDT until 24 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Aug 12, 2026 - 11:57 PDT

        United States and Canada Twilio SMS and MMS Maintenance Sep 30, 2026 20:00 - Oct 1, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 30 September 2026 at 20:00 PDT until 01 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Aug 12, 2026 - 11:57 PDT

        Interconnection Infrastructure Upgrade (IE1) Oct 16, 2026 14:00-22:00 PDT

        Twilio will perform scheduled network maintenance in our IE1 region during an 8-hour window from 16 October 2026 at 14:00 PDT to 16 October 2026 at 22:00 PDT.

        During this window, customers may experience a brief service interruption of up to 90 seconds affecting the following:

        Interconnected Customers: All IE1 interconnected customers will experience a brief interconnection service interruption of up to 90 seconds. During this maintenance, the following Twilio services may be impacted if they are using the IE1 interconnection:SIP Interface,Elastic SIP Trunking,WebRTC Client,SMS,Voice and Verify.

        Customers interconnected with Twilio exclusively via IE1 will have no workaround during the brief 90-second interruption. Customers configured for failover to DE1 or alternate regions should experience no service disruption, provided automatic failover is enabled on their end.
        Posted on Jul 29, 2026 - 00:27 PDT
        System Metrics Month Week Day
        API Response Time - North America
        Fetching
        API Response Time - Europe
        Fetching

        Aug 13, 2026

        SMS Delivery Failures from Twilio to Aliv Bahamas
        Resolved - The incident has been resolved and SMS delivery from Twilio to Aliv network subscribers in the Bahamas is operating normally.
        Aug 13, 09:41 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Aliv network subscribers in the Bahamas and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 13, 07:26 PDT
        Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Aliv network subscribers in the Bahamas. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 13, 06:21 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Aug 13, 05:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 12, 19:00 PDT
        Scheduled -

        The T-Mobile network in the United States is conducting a planned maintenance from 12 August 2026 at 19:00 PDT until 13 August 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Aug 11, 14:52 PDT
        United States MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 13, 03:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 13, 01:00 PDT
        Scheduled -

        Our MMS carrier partner in the United States is conducting a planned maintenance from 13 August 2026 at 01:00 PDT until 13 August 2026 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via subset of United States short codes.
        Jul 30, 14:50 PDT
        SMS Delivery Delays from a Subset of Twilio Short Codes and Toll-Free Numbers to Verizon United States
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Toll-Free Numbers to Verizon network subscribers in the United States is operating normally.
        Aug 13, 00:44 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Toll-Free Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 12, 22:43 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Toll-Free Numbers to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 12, 21:41 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Toll-Free Numbers to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 12, 21:32 PDT
        United States and Canada Twilio SMS and MMS Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 13, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 12, 20:00 PDT
        Scheduled - Twilio is conducting a planned maintenance from 12 August 2026 at 20:00 PDT until 13 August 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to United States and Canada handsets when sending via subset of long codes and short codes.
        Jul 6, 20:19 PDT

        Aug 12, 2026

        Voice Call Post Dial Delay and Failures From a Subset of Twilio Phone Numbers to Verizon United States
        Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States are operating normally.
        Aug 12, 22:54 PDT
        Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 12, 22:54 PDT
        Investigating - Twilio customers may be experiencing voice call post dial delay and call failures from a subset of Twilio Mobile Numbers to network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 12, 22:25 PDT
        User Authentication Identity Gateway API Failure Increase for Bell in Canada
        Resolved - The incident has been resolved and User Authentication Identity Gateway API failure increase for Bell in Canada is operating normally.
        Aug 12, 22:36 PDT
        Update - We have observed a recovery in User Authentication Identity Gateway API failure increase for Bell in Canada and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 12, 22:01 PDT
        Monitoring - We have observed a recovery in User Authentication Identity Gateway API failure increase for Bell in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 12, 19:55 PDT
        Update - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Bell in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 12, 19:13 PDT
        Update - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Bell in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 12, 17:07 PDT
        Identified - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Bell in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 12, 16:06 PDT
        Investigating - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Bell in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 12, 15:55 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Aug 12, 19:45 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 12, 16:59 PDT
        Scheduled -

        Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 12 August 2026 at 15:15 PDT until 12 August 2026 at 19:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Aug 12, 16:56 PDT
        SMS Delivery Failures from Twilio to Zong Pakistan
        Resolved - The incident has been resolved and SMS delivery from Twilio to Zong network subscribers in Pakistan is operating normally.
        Aug 12, 17:26 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Zong network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 12, 15:22 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Zong network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 12, 13:49 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Zong network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 12, 09:49 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Zong network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 12, 07:48 PDT
        Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Zong network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 12, 06:48 PDT
        Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Zong network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 12, 06:38 PDT
        Spain SMS Carrier Maintenance - Telefonica
        Completed - The scheduled maintenance has been completed.
        Aug 12, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 12, 15:00 PDT
        Scheduled -

        The Telefonica network in Spain is conducting a planned maintenance from 12 August 2026 at 15:00 PDT until 12 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telefonica Spain handsets.
        Aug 9, 19:58 PDT
        Russia SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        Aug 12, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 12, 13:00 PDT
        Scheduled -

        The Tele2 network in Russia is conducting a planned maintenance from 12 August 2026 at 13:00 PDT until 12 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Jul 31, 08:37 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Aug 12, 16:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 12, 13:50 PDT
        Scheduled -

        The MegaFon network in Russia is conducting an emergency maintenance from 12 August 2026 at 13:50 PDT until 12 August 2026 at 16:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Aug 12, 03:20 PDT
        SMS Delivery Failures from a Subset of Toll Free Numbers to AT&T Network in the United States
        Resolved - Twilio experienced SMS delivery failures from a subset of toll free numbers to AT&T Network in the United States for 219 minutes between 5:45 and 9:24 Pacific Time on 08/09/2026. The issue has now been resolved.
        Aug 12, 15:19 PDT
        Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV
        Completed - The scheduled maintenance has been completed.
        Aug 12, 14:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 12, 11:20 PDT
        Scheduled -

        The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 12 August 2026 at 11:20 PDT until 12 August 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.
        Aug 10, 04:52 PDT
        Phone Number Configuration Failures
        Resolved - The failures with Phone Number configuration has been resolved and is operating normally at this time.
        Aug 12, 13:24 PDT
        Update - Phone Number configuration is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Aug 12, 13:11 PDT
        Monitoring - Phone Number configuration is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Aug 12, 12:41 PDT
        Identified - The issue causing failures with Phone Number configuration has been identified. We are actively working with our Engineering Team to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 12, 11:55 PDT
        Update - We continue to experience failures with Phone Number configuration. Users may experience increased latency and decreased availability when updating phone number configurations Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 12, 10:05 PDT
        Investigating - We are experiencing failures with Phone Number configuration. Users may experience increased latency and decreased availability when updating phone number configurations Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 12, 09:10 PDT
        Voice Caller ID Verification Failures
        Resolved - This incident will be resolved as the issue is related to the Phone Number Configuration Failures status page.

        Please follow this status post for further updates:

        https://status.twilio.com/incidents/358nbbp7zs3l
        Aug 12, 11:51 PDT
        Update - We are continuing to experience failures with Voice Caller ID verification. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 12, 10:00 PDT
        Investigating - We are experiencing failures with Voice Caller ID verification. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 12, 09:08 PDT
        Malaysia SMS Carrier Maintenance - Red One
        Completed - The scheduled maintenance has been completed.
        Aug 12, 10:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 12, 07:01 PDT
        Scheduled -

        The Red One network in Malaysia is conducting a planned maintenance from 12 August 2026 at 07:00 PDT until 12 August 2026 at 10:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Red One Malaysia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Aug 11, 12:48 PDT
        Malaysia SMS Carrier Maintenance - Celcom
        Completed - The scheduled maintenance has been completed.
        Aug 12, 10:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 12, 07:00 PDT
        Scheduled -

        The Celcom network in Malaysia is conducting a planned maintenance from 12 August 2026 at 07:00 PDT until 12 August 2026 at 10:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Celcom Malaysia handsets.
        Aug 11, 06:26 PDT
        Twilio Flex Affected
        Resolved - Twilio Flex authentication was degraded for approximately 180 minutes (3 hours) between 11:27 AM and 2:27 PM Pacific Time on 08/11/2026. During this period of time, customers may have experienced failed or interrupted single sign-on (SSO) login attempts when authenticating into Flex. The issue has now been resolved.
        Aug 12, 07:00 PDT
        New Zealand Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 12, 05:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 12, 03:00 PDT
        Scheduled - Our Voice carrier partner in New Zealand is conducting a planned maintenance from 12 August 2026 at 03:00 PDT until 12 August 2026 at 05:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio New Zealand phone numbers.
        Jul 23, 01:11 PDT
        User Authentication Identity Gateway API Failure Increase for Three in United Kingdom
        Resolved - The incident has been resolved and User Authentication Identity Gateway API failure increase for Three in the United Kingdom is operating normally.
        Aug 12, 01:00 PDT
        Monitoring - We have observed a recovery in User Authentication Identity Gateway API failure increase for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 11, 23:03 PDT
        Update - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 11, 20:48 PDT
        Update - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 11, 18:46 PDT
        Investigating - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 11, 17:44 PDT
        United States SMS Carrier Maintenance - AT&T
        Completed - The scheduled maintenance has been completed.
        Aug 12, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 11, 20:01 PDT
        Scheduled -

        The AT&T network in the United States is conducting a planned maintenance from 11 August 2026 at 20:00 PDT until 12 August 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets when sending via long codes and short codes.
        Aug 7, 16:24 PDT

        Aug 11, 2026

        Italy SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 11, 22:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 11, 21:00 PDT
        Scheduled -

        Our SMS carrier partner in Italy is conducting a planned maintenance from 11 August 2026 at 21:00 PDT until 11 August 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Italy handsets.
        Aug 9, 23:08 PDT
        Russia SMS Carrier Maintenance - MTS
        Completed - The scheduled maintenance has been completed.
        Aug 11, 21:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 11, 20:00 PDT
        Scheduled -

        The MTS network in Russia is conducting a planned maintenance from 11 August 2026 at 20:00 PDT until 11 August 2026 at 21:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Aug 11, 12:50 PDT
        Kazakhstan SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        Aug 11, 19:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 11, 15:00 PDT
        Scheduled -

        The Tele2 network in Kazakhstan is conducting a planned maintenance from 11 August 2026 at 15:00 PDT until 11 August 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Aug 11, 06:23 PDT
        Phone Numbers Database Upgrade
        Completed - The scheduled maintenance has been completed.
        Aug 11, 18:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 11, 16:30 PDT
        Scheduled - Twilio will conduct a planned maintenance to upgrade the Numbers Database for two hours on 11 August 2026 at 4:30 PM PDT until 6:30 PM PDT.

        During this maintenance window, customers may experience intermittent issues with the following:

        1. Phone Number Purchasing (US1): Requests to purchase long code numbers may fail intermittently. Affected requests will return an HTTP 400 status code and Error Code 21422 (Number not available).
        2. Number Configuration (IE1/AU1): Configuration updates for phone numbers purchased or transferred during this maintenance window will fail. These requests will return an HTTP 404 status code.
        Aug 10, 10:28 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Aug 11, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 11, 13:01 PDT
        Scheduled -

        The MegaFon network in Russia is conducting a planned maintenance from 11 August 2026 at 13:00 PDT until 11 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Aug 7, 16:05 PDT
        Voice Call Audio Quality Degradation From a Subset of Twilio Phone Numbers to Multiple Countries in Europe
        Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in affected countries in Europe are operating normally.
        Aug 11, 15:15 PDT
        Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 11, 13:12 PDT
        Update - Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 11, 09:16 PDT
        Update - Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 11, 07:10 PDT
        Investigating - Twilio customers may be experiencing voice call audio quality degradation from Twilio Phone Numbers to network subscribers in multiple countries in Europe. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 11, 06:10 PDT
        Bangladesh SMS Carrier Maintenance - Banglalink
        Completed - The scheduled maintenance has been completed.
        Aug 11, 15:02 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 11, 11:00 PDT
        Scheduled -

        The Banglalink network in Bangladesh is conducting a planned maintenance from 11 August 2026 at 11:00 PDT until 11 August 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Banglalink Bangladesh handsets.
        Aug 9, 23:11 PDT
        Russia SMS Carrier Maintenance - UralTel/U-Tel/Ermak RMS, Win Mobile, Volna mobile and Personnal Communicational
        Completed - The scheduled maintenance has been completed.
        Aug 11, 15:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 11, 13:00 PDT
        Scheduled -

        The UralTel/U-Tel/Ermak RMS, Win Mobile, Volna mobile and Personnal Communicational networks in Russia are conducting a planned maintenance from 11 August 2026 at 13:00 PDT until 11 August 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to UralTel/U-Tel/Ermak RMS, Win Mobile, Volna mobile and Personnal Communicational Russia handsets.
        Aug 6, 03:45 PDT
        Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Germany
        Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Germany are operating normally.
        Aug 11, 14:43 PDT
        Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Germany, and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 11, 09:13 PDT
        Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Telefonica network subscribers in Germany, and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 11, 08:49 PDT
        Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 11, 06:43 PDT
        Identified - Twilio customers may be experiencing voice call failures from a subset Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 11, 05:41 PDT
        Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 11, 05:24 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Aug 11, 14:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 11, 13:02 PDT
        Scheduled -

        The MegaFon network in Russia is conducting a planned maintenance from 11 August 2026 at 13:00 PDT until 11 August 2026 at 14:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Aug 6, 04:09 PDT
        Voice Call Audio Quality Degradation From Network Subscribers to Twilio Colombia Landline Numbers
        Resolved - The incident has been resolved and voice calls from network subscribers to Twilio Colombia Landline Numbers are operating normally.
        Aug 11, 14:20 PDT
        Monitoring - We have observed a recovery in voice calls from network subscribers to Twilio Colombia Landline Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 11, 12:15 PDT
        Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Aug 10, 23:35 PDT
        Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 10, 15:35 PDT
        Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 10, 11:34 PDT
        Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 10, 09:34 PDT
        Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 10, 08:28 PDT
        Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia and Philippines Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 10, 07:04 PDT
        Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia and the Philippines Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 10, 05:04 PDT
        Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia and the Philippines Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 10, 04:03 PDT
        Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 9, 20:23 PDT
        Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 8, 20:20 PDT
        Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 7, 20:19 PDT
        Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Aug 7, 04:19 PDT
        Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 6, 20:17 PDT
        Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 6, 16:17 PDT
        Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 6, 14:14 PDT
        Identified - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 6, 13:12 PDT
        Investigating - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 6, 13:09 PDT
        SMS Delivery Delays From a Subset of Twilio Long Codes to Lebara France
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Lebara network subscribers in France is operating normally.
        Aug 11, 12:34 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Lebara network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 11, 10:29 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Lebara network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 11, 09:31 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Lebara network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 11, 08:31 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 11, 07:59 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 11, 07:30 PDT
        SMS Delivery Delays from Twilio to Claro Dominican Republic
        Resolved - The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in the Dominican Republic is operating normally.
        Aug 11, 09:51 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 11, 07:49 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 11, 06:36 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 11, 02:35 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 11, 00:26 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 10, 23:26 PDT
        United States Account Security Carrier Partner Maintenance - T-Mobile US
        Completed - The scheduled maintenance has been completed.
        Aug 11, 00:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 10, 23:19 PDT
        Scheduled -

        Our carrier partner T-Mobile US United States is conducting an emergency maintenance from 10 August 2026 at 23:15 PDT until 11 August 2026 at 00:00 PDT.

        Unfortunately, this was received on very short notice, and it did not include specific details on the potential service impact. Despite our proactive outreach efforts, we have been unable to obtain comprehensive impact details at this time. We therefore recommend treating the upcoming maintenance as potentially service impacting. We understand the importance of keeping you informed and will provide updates as soon as the relevant information becomes available.



        Thank you for your continued trust in our services.
        Aug 10, 23:16 PDT
        Canada Account Security Service Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 11, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 10, 20:59 PDT
        Scheduled -

        Our service partner is conducting an emergency maintenance from 10 August 2026 at 20:59 PDT until 11 August 2026 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Aug 10, 12:38 PDT

        Aug 10, 2026

        MMS Delivery Receipt Delays from a Subset of Twilio Long Codes to AT&T United States
        Resolved - The incident has been resolved and MMS delivery receipts from a subset of Twilio Long Codes to AT&T network subscribers in the United States is operating normally.
        Aug 10, 22:35 PDT
        Update - We have observed a recovery in MMS delivery receipts from a subset of Twilio Long Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 10, 21:44 PDT
        Monitoring - We have observed a recovery in MMS delivery receipts from a subset of Twilio Long Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 10, 19:38 PDT
        Update - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 10, 17:50 PDT
        Identified - Twilio customers may be experiencing MMS delivery receipt delays from Twilio to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 10, 16:50 PDT
        Investigating - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 10, 16:45 PDT
        Russia SMS Carrier Maintenance - Sberbank Mobile
        Completed - The scheduled maintenance has been completed.
        Aug 10, 18:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 10, 14:00 PDT
        Scheduled -

        The Sberbank Mobile network in Russia is conducting a planned maintenance from 10 August 2026 at 14:00 PDT until 10 August 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sberbank Mobile Russia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Aug 10, 04:52 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Aug 10, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 10, 13:00 PDT
        Scheduled -

        The MegaFon network in Russia is conducting a planned maintenance from 10 August 2026 at 13:00 PDT until 10 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Aug 7, 16:05 PDT
        SMS Delivery Delays and Failures from Twilio Phone Numbers to National Telecom and True Thailand
        Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to National Telecom and True network subscribers in Thailand is operating normally.
        Aug 10, 17:00 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to National Telecom and True network subscribers in Thailand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 10, 14:57 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to National Telecom and True network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 10, 12:55 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to National Telecom and True network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 10, 11:55 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to National Telecom and True network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 10, 11:45 PDT
        Russia SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        Aug 10, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 10, 13:01 PDT
        Scheduled -

        The Tele2 network in Russia is conducting a planned maintenance from 10 August 2026 at 13:00 PDT until 10 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Jul 31, 08:37 PDT
        Dialogflow Virtual Agent Degraded
        Resolved - The issue observing elevated latency, error rates for integrations using to bridge to Dialogflow CX agents has been resolved and it is operating normally at this time.
        Aug 10, 14:10 PDT
        Monitoring - Latency, error rates for integrations using to bridge to Dialogflow CX agents are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Aug 10, 13:14 PDT
        Update - We are still investigating issue. We will provide an update within two hours or sooner.
        Aug 10, 11:59 PDT
        Update - We are continuing to investigate this issue.
        Aug 10, 11:01 PDT
        Investigating - We are currently invetigating an issue observing elevated latency, error rates for integrations using to bridge to Dialogflow CX agents. We will provide updates in an hour or as soon as more information becomes avalible.
        Aug 10, 10:59 PDT
        400 Error on Plan Downgrades and Cancellations for Accounts with Dedicated IPs
        Resolved - Our engineers have monitored the fix and confirmed the issue with plan downgrades and cancellations for accounts with dedicated IPs has been resolved. All services are now operating normally at this time.
        Aug 10, 10:45 PDT
        Monitoring - Our engineers have implemented a fix and are monitoring system performance. Customers with a dedicated IP should now be able to successfully cancel or downgrade their plan without encountering a 400 error. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 10, 10:04 PDT
        Identified - Our engineers have identified the issue (identified at 9:58 AM PDT) and are working toward a fix. Customers attempting to cancel or downgrade a SendGrid plan that has a dedicated IP are currently receiving a 400 error. If you need to downgrade or cancel, the current workaround is to reach out to Support to request an IP removal. We will provide another update in 1 hour or as soon as more information becomes available. Mail sending is not impacted, and any downgrades or cancellations currently in progress remain unaffected.
        Aug 10, 09:21 PDT
        Japan SMS Carrier Maintenance - NTT docomo
        Completed - The scheduled maintenance has been completed.
        Aug 10, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 10, 03:00 PDT
        Scheduled -

        The NTT docomo network in Japan is conducting a planned maintenance from 10 August 2026 at 03:00 PDT until 10 August 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from NTT docomo Japan handsets.
        Aug 5, 20:17 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        Aug 10, 00:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 9, 09:00 PDT
        Scheduled -

        Our carrier partner Three United Kingdom is conducting a planned maintenance from 09 August 2026 at 09:00 PDT until 10 August 2026 at 00:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Jul 31, 13:21 PDT

        Aug 9, 2026

        Republic of the Congo SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 9, 23:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 9, 17:00 PDT
        Scheduled -

        Our SMS carrier partner in the Republic of the Congo is conducting an emergency maintenance from 09 August 2026 at 17:00 PDT until 09 August 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTN Republic of the Congo handsets.
        Aug 7, 16:09 PDT
        Bangladesh SMS Carrier Maintenance - Grameenphone
        Completed - The scheduled maintenance has been completed.
        Aug 9, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 9, 11:00 PDT
        Scheduled -

        The Grameenphone network in Bangladesh is conducting a planned maintenance from 09 August 2026 at 11:00 PDT until 09 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Grameenphone Bangladesh handsets.
        Aug 2, 18:30 PDT
        United States SMS Carrier Maintenance - AT&T
        Completed - The scheduled maintenance has been completed.
        Aug 9, 15:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 7, 14:00 PDT
        Scheduled -

        The AT&T network in the United States is conducting an emergency maintenance from 07 August 2026 at 14:00 PDT until 09 August 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets when sending via long codes and short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Aug 7, 07:12 PDT
        Philippines SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 9, 14:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 9, 12:00 PDT
        Scheduled -

        Our SMS carrier partner in the Philippines is conducting a planned maintenance from 09 August 2026 at 12:00 PDT until 09 August 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.
        Jul 30, 11:42 PDT
        Voice Call Failures from Network Subscribers to a Subset of Twilio United States Phone Numbers
        Resolved - The incident has been resolved and voice calls from network subscribers to a subset of Twilio United States Phone Numbers are operating normally.
        Aug 9, 13:18 PDT
        Monitoring - We have observed a recovery in voice calls from network subscribers to a subset of Twilio United States Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 9, 13:17 PDT
        Update - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio United States Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 9, 11:02 PDT
        Update - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio United States Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 9, 08:56 PDT
        Investigating - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio United States Landline Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 9, 07:56 PDT
        SMS Delivery Receipt Delays from Twilio to Liberty Mobile Puerto Rico
        Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico are operating normally.
        Aug 9, 12:59 PDT
        Update - We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 9, 06:07 PDT
        Update - We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
        Aug 8, 14:06 PDT
        Update - We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 8, 06:01 PDT
        Update - We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 8, 01:59 PDT
        Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 7, 23:56 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 6, 23:50 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 5, 23:49 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 4, 23:48 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 3, 23:45 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
        Aug 3, 07:39 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 2, 23:31 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 2, 19:29 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 2, 17:26 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 2, 16:26 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
        Jul 30, 12:46 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
        Jul 30, 12:39 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Jul 30, 04:03 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
        Components: SMS, Latin America
        Jul 29, 20:03 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jul 29, 16:00 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 29, 14:00 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jul 29, 12:59 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jul 29, 12:53 PDT
        SMS Delivery Delays and Failures from Twilio Long Codes to Multiple Networks in South Africa
        Resolved - The incident has been resolved and SMS delivery from Twilio Long Codes to affected networks in South Africa is operating normally.
        Aug 9, 09:45 PDT
        Update - We have observed a recovery in SMS delivery from Twilio Long Codes to network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 9, 08:59 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio Long Codes to multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 9, 06:53 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 9, 06:51 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 8, 23:41 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 8, 19:41 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 8, 17:40 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 8, 16:39 PDT
        SMS Delivery Delays and Failures from Twilio to Rakuten Japan
        Resolved - The incident has been resolved and SMS delivery from Twilio to Rakuten network subscribers in Japan is operating normally.
        Aug 9, 06:32 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Rakuten network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 9, 05:09 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 9, 03:25 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 9, 02:25 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Rakuten network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 9, 02:21 PDT
        SMS Delivery Failures from Twilio to Airtel India
        Resolved - The incident has been resolved and SMS delivery from Twilio to Airtel network subscribers in India is operating normally.
        Aug 9, 06:08 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to Airtel network subscribers in India and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 9, 05:20 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Airtel network subscribers in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 9, 03:19 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Airtel network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 9, 03:09 PDT
        Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Airtel network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 9, 02:07 PDT
        Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Airtel network subscribers in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 9, 01:58 PDT

        Aug 8, 2026

        Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Verizon United States
        Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States are operating normally.
        Aug 8, 21:00 PDT
        Update - We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 8, 17:19 PDT
        Monitoring - We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 8, 15:18 PDT
        Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 8, 15:17 PDT
        Identified - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 8, 14:11 PDT
        Investigating - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 8, 13:52 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Aug 8, 20:15 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 8, 15:30 PDT
        Scheduled -

        Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 08 August 2026 at 15:30 PDT until 08 August 2026 at 20:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Aug 7, 05:24 PDT
        SMS Delivery Delays and Failures from Twilio to Multiple Networks in Portugal
        Resolved - The incident has been resolved and SMS delivery from Twilio to affected networks in Portugal is operating normally.
        Aug 8, 13:45 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to network subscribers on multiple networks in Portugal and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 8, 12:29 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 8, 12:25 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 8, 08:25 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 8, 06:24 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 8, 05:23 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Portugal. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 8, 04:48 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Portugal. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 8, 03:47 PDT
        SMS Delivery Delays and Failures from Twilio Long Codes to Cellularone NE Arizona United States
        Resolved - The incident has been resolved and SMS delivery from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States is operating normally.
        Aug 8, 12:26 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 8, 11:22 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 8, 09:25 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 8, 08:23 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 8, 07:35 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 8, 05:29 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 8, 04:29 PDT
        SMS Delivery Receipt Delays from a Subset of Twilio Phone Numbers to Tigo and Empresa de Telecomunicaciones de Bogota Colombia
        Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Phone Numbers to Tigo and Empresa de Telecomunicaciones de Bogota network subscribers in Colombia are operating normally.
        Aug 8, 10:12 PDT
        Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Phone Numbers to Tigo and Empresa de Telecomunicaciones de Bogota network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 8, 09:23 PDT
        Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Tigo and Empresa de Telecomunicaciones de Bogota network subscribers in Colombia. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 8, 09:15 PDT

        Aug 7, 2026

        Saudi Arabia SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 7, 18:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 7, 18:00 PDT
        Scheduled -

        Our SMS carrier partner in Saudi Arabia is conducting an emergency maintenance from 07 August 2026 at 18:00 PDT until 07 August 2026 at 18:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Saudi Arabia handsets.
        Aug 6, 06:44 PDT
        SMS Delivery Failures from a Subset of Twilio Alphanumeric Senders and Long Codes to Orange Guinea
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Senders and Long Codes to Orange network subscribers in Guinea is operating normally.
        Aug 7, 15:12 PDT
        Update - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Orange network subscribers in Guinea and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 7, 13:26 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Orange network subscribers in Guinea and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 7, 11:25 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 7, 11:06 PDT
        Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 7, 10:05 PDT
        Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 7, 10:02 PDT
        Voice Call Failures from Twilio Phone Numbers to Chile
        Resolved - The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Chile are operating normally.
        Aug 7, 15:06 PDT
        Update - We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 7, 13:43 PDT
        Monitoring - We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 7, 11:42 PDT
        Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 7, 10:24 PDT
        Identified - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 7, 09:23 PDT
        Investigating - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 7, 09:17 PDT
        On Call Engineers are Investigating
        Resolved - We have fully investigated the Twilio MCP Docs issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
        Aug 7, 09:05 PDT
        Investigating - Our monitoring systems have detected a potential issue with customers receiving errors when trying to access Twilio MCP Docs . Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        Aug 7, 07:54 PDT
        SMS Delivery Failures from Twilio to Robi/Axoata Bangladesh
        Resolved - The incident has been resolved and SMS delivery from Twilio to Robi/Axoata network subscribers in Bangladesh is operating normally.
        Aug 7, 04:14 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to Robi/Axoata network subscribers in Bangladesh and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 7, 01:42 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Robi/Axoata network subscribers in Bangladesh and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 6, 23:39 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 6, 14:43 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 16 hours or as soon as more information becomes available.
        Aug 5, 22:43 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 5, 14:42 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 5, 10:40 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 5, 08:35 PDT
        Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 5, 07:34 PDT
        Investigating - Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 5, 07:21 PDT
        Elevated 500 Errors on Multiple Twilio APIs
        Resolved - We are no longer seeing an increase in API failures on multiple Twilio APIs. This incident has been resolved.
        Aug 7, 04:01 PDT
        Update - We are no longer seeing an increase in API failures on multiple Twilio APIs. This incident has been resolved.
        Aug 4, 10:02 PDT
        Investigating - As of 16:13 UTC, we're seeing an increase in API failures on multiple Twilio APIs. The failures have tapered down to pre-event levels at 16:20 UTC. We're still monitoring our services and finding the root cause for the elevated failures.

        We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 4, 09:45 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Aug 7, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 6, 19:30 PDT
        Scheduled -

        The T-Mobile network in the United States is conducting a planned maintenance from 06 August 2026 at 19:30 PDT until 07 August 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Aug 4, 13:07 PDT

        Aug 6, 2026

        United Kingdom SMS Carrier Maintenance - O2
        Completed - The scheduled maintenance has been completed.
        Aug 6, 22:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 3, 13:30 PDT
        Scheduled - The O2 network in the United Kingdom is conducting a planned maintenance from 03 August 2026 at 13:30 PDT until 06 August 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to O2 United Kingdom handsets.
        Jul 24, 04:08 PDT
        Multiple Destination SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 6, 19:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 6, 15:00 PDT
        Scheduled -

        Our SMS carrier partner in Germany, Mexico, the United Kingdom and Spain is conducting a planned maintenance from 06 August 2026 at 15:00 PDT until 06 August 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2, Spusu, Group 3G UMTS, Telcel and Telefonica Germany, Mexico, United Kingdom and Spain handsets.
        Jul 30, 14:21 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Aug 6, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 6, 13:01 PDT
        Scheduled -

        The MegaFon network in Russia is conducting a planned maintenance from 06 August 2026 at 13:00 PDT until 06 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Aug 3, 14:28 PDT
        Voice Call Failures from Twilio Phone Numbers to Reliance Jio India
        Resolved - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Impacted customers will be contacted individually to validate next actions for this incident. This post will be considered as resolved.
        Aug 6, 16:59 PDT
        Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 5, 17:27 PDT
        Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 4, 17:17 PDT
        Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 3, 17:16 PDT
        Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 2, 17:11 PDT
        Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 1, 17:10 PDT
        Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jul 31, 17:10 PDT
        Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jul 30, 17:06 PDT
        Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jul 29, 16:52 PDT
        Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jul 28, 16:51 PDT
        Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jul 27, 16:50 PDT
        Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jul 26, 16:50 PDT
        Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jul 25, 16:47 PDT
        Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jul 24, 16:47 PDT
        Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jul 23, 16:46 PDT
        Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jul 22, 16:45 PDT
        Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jul 21, 16:45 PDT
        Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jul 20, 16:37 PDT
        Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jul 19, 16:36 PDT
        Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jul 18, 16:36 PDT
        Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Jul 18, 00:34 PDT
        Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jul 17, 16:34 PDT
        Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jul 17, 12:33 PDT
        Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network - Andhra Pradesh, Maharashtra & Goa, Tamil Nadu, Karnataka - subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 17, 10:28 PDT
        Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network - Andhra Pradesh, Maharashtra & Goa, Tamil Nadu, Karnataka - subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 17, 09:44 PDT
        Identified - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jul 17, 09:26 PDT
        Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 17, 09:01 PDT
        Investigating - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jul 17, 08:54 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Aug 6, 15:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 6, 10:00 PDT
        Scheduled -

        The MegaFon network in Russia is conducting a planned maintenance from 06 August 2026 at 10:00 PDT until 06 August 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Aug 4, 16:29 PDT
        SMS Delivery Delays from Twilio to Tigo Honduras
        Resolved - The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Honduras is operating normally.
        Aug 6, 13:38 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 6, 10:32 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 6, 08:34 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 6, 07:34 PDT
        Japan SMS Carrier Maintenance - Rakuten
        Completed - The scheduled maintenance has been completed.
        Aug 6, 13:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 6, 06:00 PDT
        Scheduled - The Rakuten network in Japan is conducting a planned maintenance from 06 August 2026 at 06:00 PDT until 06 August 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Rakuten Japan handsets.
        Jul 23, 22:02 PDT
        SMS Delivery Delays from Twilio to Lycamobile United Kingdom
        Resolved - The incident has been resolved and SMS delivery from Twilio to Lycamobile network subscribers in the United Kingdom is operating normally.
        Aug 6, 12:30 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Lycamobile network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 6, 10:29 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Lycamobile network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 6, 10:02 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Lycamobile network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 6, 09:52 PDT
        User Authentication Identity SNA Missing Redirects for Three in United Kingdom
        Resolved - The incident has been resolved and User Authentication Identity SNA missing redirects for Three in the United Kingdom is operating normally.
        Aug 6, 08:08 PDT
        Monitoring - We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 6, 08:08 PDT
        Investigating - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 6, 07:58 PDT
        SMS Delivery Delays from Twilio to Multiple Networks in Malaysia and Multiple Countries in Africa
        Resolved - The incident has been resolved and SMS delivery from Twilio to affected networks in Malaysia and affected networks in multiple countries in Africa is operating normally.
        Aug 6, 07:21 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Malaysia and on multiple networks in multiple countries in Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 6, 06:30 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to multiple networks in Malaysia and multiple networks in multiple countries in Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 6, 06:29 PDT
        SMS Delivery Delays from Twilio to Econet Burundi
        Resolved - The incident has been resolved and SMS delivery from Twilio to Econet network subscribers in Burundi is operating normally.
        Aug 6, 04:47 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Econet network subscribers in Burundi and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 6, 02:50 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Econet network subscribers in Burundi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 5, 08:21 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Econet network subscribers in Burundi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 4, 08:21 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Econet network subscribers in Burundi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Aug 3, 16:21 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Econet network subscribers in Burundi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 3, 08:20 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Econet network subscribers in Burundi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 3, 04:20 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Econet network subscribers in Burundi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 3, 02:20 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Econet network subscribers in Burundi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 3, 01:18 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Econet network subscribers in Burundi. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 3, 00:01 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Econet network subscribers in Burundi. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 2, 23:01 PDT
        SMS Delivery Delays from a Subset of Twilio Phone Numbers to Tigo Paraguay
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Tigo network subscribers in Paraguay is operating normally.
        Aug 6, 04:44 PDT
        Update - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Tigo network subscribers in Paraguay and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 6, 00:47 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Tigo network subscribers in Paraguay and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 5, 22:44 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Paraguay. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 5, 21:44 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Paraguay. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 5, 20:44 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Paraguay. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 5, 20:37 PDT
        SMS Delivery Delays and Failures from Twilio to Multiple Networks in Italy
        Resolved - The incident has been resolved and SMS delivery from Twilio to affected networks in Italy is operating normally.
        Aug 6, 04:24 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 6, 01:09 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 5, 23:03 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 5, 20:50 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 5, 18:49 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 5, 17:49 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 5, 17:47 PDT
        SMS Delivery Delays and Failures from Twilio to Metfone Cambodia
        Resolved - The incident has been resolved and SMS delivery from Twilio to Metfone network subscribers in Cambodia is operating normally.
        Aug 6, 04:19 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to Metfone network subscribers in Cambodia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 6, 00:21 PDT
        Monitoring - We have observed a recovery in SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 5, 22:10 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 5, 07:31 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 4, 22:30 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 4, 07:30 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 3, 22:29 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 3, 07:28 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 2, 22:29 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 2, 07:28 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 1, 22:27 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 1, 07:27 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jul 31, 20:54 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Jul 31, 04:53 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jul 31, 04:42 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jul 30, 20:44 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jul 30, 16:42 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 30, 14:40 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jul 30, 04:39 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Jul 29, 14:34 PDT
        Update - We are continuing to work on a fix for this issue.
        Jul 29, 14:34 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Jul 29, 11:51 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jul 29, 03:50 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jul 28, 23:48 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jul 28, 21:46 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jul 28, 17:27 PDT
        Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Jul 28, 17:06 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Aug 6, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 5, 19:30 PDT
        Scheduled -

        The T-Mobile network in the United States is conducting a planned maintenance from 05 August 2026 at 19:30 PDT until 06 August 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Aug 4, 13:07 PDT
        Voice Call Failures from Network Subscribers to Twilio Singapore Phone Numbers
        Resolved - The incident has been resolved and voice calls from network subscribers to Twilio Singapore Phone Numbers are operating normally.
        Aug 6, 00:01 PDT
        Monitoring - We have observed a recovery in voice calls from network subscribers to Twilio Singapore Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 5, 22:45 PDT
        Investigating - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Singapore Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 5, 22:08 PDT
        United States and Canada Twilio SMS and MMS Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 6, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 5, 20:00 PDT
        Scheduled - Twilio is conducting a planned maintenance from 05 August 2026 at 20:00 PDT until 06 August 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to United States and Canada handsets when sending via subset of long codes and short codes.
        Jul 6, 19:24 PDT

        Aug 5, 2026

        Russia SMS Carrier Maintenance - MTS
        Completed - The scheduled maintenance has been completed.
        Aug 5, 22:15 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 5, 20:45 PDT
        Scheduled -

        The MTS network in Russia is conducting a planned maintenance from 05 August 2026 at 20:45 PDT until 05 August 2026 at 22:15 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Aug 5, 13:28 PDT
        Italy SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 5, 22:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 5, 21:00 PDT
        Scheduled -

        Our SMS carrier partner in Italy is conducting a planned maintenance from 05 August 2026 at 21:00 PDT until 05 August 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Italy handsets.
        Aug 4, 08:17 PDT
        Russia SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        Aug 5, 20:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 5, 16:00 PDT
        Scheduled -

        The Tele2 network in Russia is conducting a planned maintenance from 05 August 2026 at 16:00 PDT until 05 August 2026 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Aug 5, 13:34 PDT
        Russia SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        Aug 5, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 5, 13:00 PDT
        Scheduled -

        The Tele2 network in Russia is conducting a planned maintenance from 05 August 2026 at 13:00 PDT until 05 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Jul 31, 08:36 PDT
        Japan SMS Carrier Maintenance - Rakuten
        Completed - The scheduled maintenance has been completed.
        Aug 5, 13:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 5, 06:00 PDT
        Scheduled - The Rakuten network in Japan is conducting a planned maintenance from 05 August 2026 at 06:00 PDT until 05 August 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Rakuten Japan handsets.
        Jul 23, 22:01 PDT
        Retroactive Incident - Issues with encoded Special Characters in email From headers
        Resolved - Starting on July 16th 2026, to July 31st 2026, customers may have encountered errors when sending emails via SMTP with encoded special characters in the From header. Our engineers noticed the issue and apply a fix to correct it. There is no data loss. The issue has been resolved, and all impacted services are operating normally.
        Aug 5, 11:00 PDT
        Issues Connecting to Video Rooms in the IN1 region
        Resolved - We are no longer experiencing the issue impacting Video Rooms in the IN1 region. This incident has been resolved.
        Aug 5, 10:16 PDT
        Monitoring - We are observing successful recovery with the issue impacting Video Rooms in the IN1 region. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 5, 08:20 PDT
        Update - We are still investigating an issue impacting Video Rooms in the IN1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. Our engineering team is actively looking into the root cause, and we will provide another update in 8 hours or as soon as more information becomes available.
        Aug 5, 06:34 PDT
        Update - We are still investigating an issue impacting Video Rooms in the IN1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. Our engineering team is actively looking into the root cause, and we will provide another update in 4 hours or as soon as more information becomes available.
        Aug 5, 02:34 PDT
        Update - We are still investigating an issue impacting Video Rooms in the IN1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. Our engineering team is actively looking into the root cause, and we will provide another update in 2 hours or as soon as more information becomes available.
        Aug 5, 00:35 PDT
        Update - We are currently investigating an issue impacting Video Rooms in the IN1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. Our engineering team is actively looking into the root cause, and we will provide another update in 1 hour or as soon as more information becomes available.
        Aug 4, 23:51 PDT
        Investigating - Our monitoring systems have detected a potential issue with connections to Video Rooms in IN1 region. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        Aug 4, 23:22 PDT
        User Authentication Identity SNA Missing Redirects for Three in United Kingdom
        Resolved - The incident has been resolved and User Authentication Identity SNA missing redirects for Three in the United Kingdom is operating normally.
        Aug 5, 10:10 PDT
        Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 5, 08:57 PDT
        Identified - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 5, 07:57 PDT
        Investigating - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 5, 07:45 PDT
        Scheduled Maintenance for Developer Documentation
        Completed - The scheduled maintenance has been completed.
        Aug 5, 10:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 5, 08:00 PDT
        Scheduled - We will be performing planned maintenance on our Developer Documentation website on 5 August 2026 from 08:00 PDT to 10:00 PDT. During this window, the documentation service will remain available, though access to some beta-protected content may be temporarily affected.
        Aug 4, 02:44 PDT
        Messaging Affected
        Resolved - Twilio Messaging was degraded for 1 minute between 08:30 and 08:31 Pacific Time on 08/05/2026. During this period of time customers may have experienced outgoing messages being sent without the URL shortening feature. The issue has now been resolved.
        Aug 5, 09:30 PDT
        SMS Delivery Delays and Failures from Twilio to C+W Sure United Kingdom
        Resolved - The incident has been resolved and SMS delivery from Twilio to C+W Sure network subscribers in the United Kingdom is operating normally.
        Aug 5, 08:31 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to C+W Sure network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 5, 07:58 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to C+W Sure network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 5, 05:55 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to C+W Sure network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 5, 01:58 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to C+W Sure network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 4, 21:58 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to C+W Sure network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 4, 19:52 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to C+W Sure network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 4, 18:51 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to C+W Sure network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 4, 17:59 PDT
        New Zealand Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 5, 05:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 5, 03:00 PDT
        Scheduled - Our Voice carrier partner in New Zealand is conducting a planned maintenance from 05 August 2026 at 03:00 PDT until 05 August 2026 at 05:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio New Zealand phone numbers.
        Jul 23, 01:11 PDT
        Scheduled Network Maintenance for the SMPP API Service
        Completed - The scheduled maintenance has been completed.
        Aug 5, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 5, 03:01 PDT
        Scheduled - Twilio will perform scheduled network maintenance to support the SMPP API service during a 1-hour window on 5 August 2026 from 03:00 PDT to 04:00 PDT.
        During this window, customers using the SMPP API via the Twilio US1 interconnection may observe a brief connection interruption or short period of packet loss of up to 30 seconds.
        Aug 3, 07:45 PDT

        Aug 4, 2026

        Aug 3, 2026

        Aug 2, 2026

        Aug 1, 2026

        Jul 31, 2026

        Jul 30, 2026

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