Twilio Status

All Systems Operational

Programmable SMS Operational

Shortcode Operational

MMS Operational

SMS Operational

SMPP Operational

Programmable Voice Operational

PSTN Operational

SIP Operational

Client Web Operational

Client Mobile Operational

Conference Operational

Recording Operational

Queue Operational

Text-to-Speech Operational

Recording Transcriptions Operational

TwiML Operational

Voice Insights ^Beta Operational

Speech Recognition Operational

Programmable Video Operational

Rooms Operational

Network Traversal Service Operational

Programmable Wireless Operational

Programmable Fax ^Beta Operational

Elastic SIP Trunking Operational

Interconnect Operational

Sync ^Beta Operational

Programmable Chat Operational

Authy Operational

Flex Operational

Lookup Operational

Notify Operational

Console Operational

Phone Numbers Operational

Studio Operational

REST API Operational

TaskRouter Operational

Proxy ^Beta Operational

Runtime Operational

Pricing and Usage Operational

Debugger Operational

Documentation Operational

Functions ^Beta Operational

Autopilot ^Beta Operational

Support Center Operational

Twilio Training Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Uptime

Fetching

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Oct 18, 2018

US/Canada Toll-Free SMS carrier maintenance - Oct 17, 22:00 - 02:00 PT

Completed - The scheduled maintenance has been completed.
Oct 18, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 22:01 PDT

Scheduled - Our carrier partner for US/Canada Toll-Free SMS traffic is conducting maintenance tonight, Wednesday, October 17, 22:00 - 02:00 Pacific Time. Message delays on incoming and outgoing Toll-Free SMS may occur during this period.

Carrier maintenance period:

US Pacific: 10/17/2018 22:00 - 02:00
US Central: 10/18/2018 00:00 - 04:00
US Eastern: 10/18/2018 01:00 - 05:00
UTC: 10/18/2018 05:00 - 09:00
Oct 17, 15:29 PDT

Oct 16, 2018

Inbound and Outbound SMS Delivery Failure to Twilio Chile Mobile Numbers

Resolved - All services are operating normally.
Oct 16, 22:44 PDT

Monitoring - SMS delivery to and from Twilio Chile mobile numbers are currently stable. Our engineers are currently monitoring the traffic and we will provide an update shortly.
Oct 16, 22:20 PDT

Investigating - We are observing SMS delivery failures to and from Twilio mobile numbers in Chile. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Oct 16, 21:48 PDT

Oct 15, 2018

Outbound SMS Delays to Orange Mali

Resolved - The issue is confirmed to be resolved and all services are operating normally.
Oct 15, 12:08 PDT

Investigating - SMS to Orange customers in Mali is currently degraded. We are working with our carrier partners for more information on this incident.
Oct 15, 06:02 PDT

Oct 14, 2018

No incidents reported.

Oct 13, 2018

Outbound SMS delivery issue to Ufone, Pakistan

Resolved - SMS has been fully restored on the Ufone network in Pakistan. We're now resolved.
Oct 13, 15:29 PDT

Monitoring - SMS delivery issues on the Ufone network in Pakistan has been resolved and all messages are now being delivered successfully. We will continue to monitor to ensure full resolution.
Oct 13, 14:51 PDT

Update - We continue to see SMS delivery issues on the Ufone network in Pakistan because of an issue with the local operator. We continue to work with our carrier partners to resolve the issue and will provide further updates as soon as possible.
Oct 13, 09:25 PDT

Identified - We have detected an operator issue resulting SMS delivery issues on the Ufone network in Pakistan. We are working with our carrier partners to resolve the issue and will provide an update as soon as possible
Oct 13, 05:19 PDT

Retroactive - Task Router task creation failures

Resolved - All systems are operating normally.
Oct 13, 09:56 PDT

Monitoring - From 6:20 UTC to 13:09 UTC, tasks creation failed for any workspace created before 5/18/2016
Oct 13, 09:35 PDT

Outbound SMS delivery to Ufone in Pakistan degraded

Resolved - All systems are operating normally at this time.
Oct 13, 02:14 PDT

Investigating - We have detected an issue delivering SMS to the Ufone network in Pakistan since 11:05 PKT. We are investigating and working with our partners. We will provide an update when we have further information.
Oct 13, 00:31 PDT

Oct 12, 2018

Call delivery issues from T-Mobile Customers

Resolved - Further investigation has determined this issue is isolated to a small amount of single numbers. We are following up on those individually.
Oct 12, 16:07 PDT

Investigating - Our operations team has identified instances where callers from T-Mobile can not reach some Twilio phone numbers. We are engaged with our carrier partners and staying up to date with their resolution efforts.
Oct 12, 13:29 PDT

Delays in Voice Call Summary Data

Resolved - All systems are operating normally.
Oct 12, 09:46 PDT

Identified - We have identified the issue and the fix. We are backfilling data and will provide an update when the operation is complete.
Oct 12, 08:18 PDT

Investigating - Our engineering team has identified delays in Voice Call Summary data being available. Customers will not be able to access up to date Voice Call summaries at this moment. We are working on resolving this issue and will post another update when the data is caught up.
Oct 12, 06:39 PDT

Oct 11, 2018

Indonesia XL Axiata SMS maintenance - October 11, 11:00 - 12:00 PT

Completed - The scheduled maintenance has been completed.
Oct 11, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 11:00 PDT

Scheduled - The Indonesia XL Axiata mobile network is conducting maintenance on their SMS platform today, October 11, 11:00 - 12:00 Pacific Time. Message delivery to the Indonesia XL Axiata network may be delayed or degraded during this 1-hour period.

Maintenance period:

US Eastern: 10/11/2018 14:00 - 15:00
US Central: 10/11/2018 13:00 - 14:00
US Pacific: 10/11/2018 11:00 - 12:00
UTC: 10/11/2018 20:00 - 21:00
Oct 11, 10:43 PDT

Inbound call failures to some Twilio UK Numbers

Resolved - This incident has been resolved.
Oct 11, 03:02 PDT

Investigating - We have detected a partial outage of inbound calls to Twilio phone numbers in UK in the +447 range. We are investigating and working with our partners to identify and resolve the issue. We will provide an update when we have further information.
Oct 11, 02:27 PDT

Oct 10, 2018

Elevated SMS delays from US Short codes to Verizon handsets

Resolved - All systems are operating normally.
Oct 10, 17:27 PDT

Monitoring - The issue causing delays between US Short codes and Verizon handsets has been resolved and all messages are now being delivered successfully. We will continue to monitor to ensure full resolution.
Oct 10, 16:20 PDT

Investigating - We are observing up to 30 min delays between Short codes and Verizon numbers. We are working with our partners to get the issue resolved.
Oct 10, 15:58 PDT

Elevated inbound call failures to Brazil numbers

Resolved - Our systems were incorrectly reporting errors with Brazil calls. No failures happened and all calls in Brazil are connecting successfully.
Oct 10, 15:55 PDT

Investigating - We are observing elevated inbound call failures in Brazil since approximately 1:10pm PT. Our engineering team is working with our partners to identify and resolve the issue. Next update in 30 min.
Oct 10, 14:45 PDT

Oct 9, 2018

No incidents reported.

Oct 8, 2018

Partial inbound and outbound SMS delays to Short Codes

Resolved - The issue is confirmed to be resolved and all services are operating normally.
Oct 8, 14:51 PDT

Monitoring - We are seeing recovery of delays of inbound and outbound SMS to and from US Short Codes. We are continuing to monitor. We will provide an update when we have further information.
Oct 8, 14:10 PDT

Investigating - We have detected delays of some of the inbound and outbound SMS to and from Short Codes on all major US networks. We are investigating and working with our partners to identify and resolve the issue. We will provide an update when we have further information.
Oct 8, 13:10 PDT

Outbound SMS delivery to Grameenphone in Bangladesh degraded

Resolved - We detected an issue delivering SMS to the Grameenphone network in Bangladesh . We are reaching out to affected customers directly.
Oct 8, 09:29 PDT

Update - We detected an issue delivering SMS to the Grameenphone network in Bangladesh since 00:30 PDT. We continue to investigate and work with our partners. We will provide an update when we have further information.
Oct 8, 06:45 PDT

Investigating - We have detected an issue delivering SMS to the Grameenphone network in Bangladesh since 00:30 PDT. We are investigating and working with our partners. We will provide an update when we have further information.
Oct 8, 05:14 PDT

Oct 7, 2018

Elevated Inbound Call Failures in Thailand

Resolved - We have identified and resolved the issue with Inbound calls in Thailand. All calls are now terminating normally.
Oct 7, 20:55 PDT

Update - We have identified and resolved the issue with Inbound calls in Thailand. All calls are now terminating normally.
Oct 7, 20:54 PDT

Investigating - We are observing elevated inbound call failures to Twilio numbers in Thailand. We are actively working on resolving the issue with our local partners. Next update in 30min.
Oct 7, 20:31 PDT

Oct 6, 2018

Elevated errors retrieving Programmable Voice Client insights data via API

Resolved - Replaying of events is complete and all systems are operational at this time
Oct 6, 02:47 PDT

Identified - We have identified the issue and the fix. We are currently replaying events and will provide an update when the operation is complete.
Oct 5, 17:30 PDT

Update - We are continuing to investigate this issue.
Oct 5, 14:31 PDT

Update - We are continuing to investigate this issue.
Oct 5, 14:30 PDT

Investigating - We are investigating elevated error rates with client insights affecting console dashboards and API.
Oct 5, 14:20 PDT

Oct 4, 2018

Scheduled carrier maintenance for U.S. toll-free SMS - Oct 4, 22:00 - 00:00 PT

Completed - The scheduled maintenance has been completed.
Oct 4, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 22:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 4, 09:22 PDT

Scheduled - EDIT: Updated 10/4/18, 09:22 PT for clarification:

Maintenance Details

Our carrier partner for US/Canada Toll-Free SMS traffic is conducting scheduled maintenance on Thursday, October 04, 22:00 - 00:00 Pacific Time. Message delays on incoming and outgoing Toll-Free SMS may occur during this period.

Carrier maintenance period:

US Pacific: 10/04/2018 22:00 - 00:00
US Central: 10/05/2018 00:00 - 02:00
US Eastern: 10/05/2018 01:00 - 03:00
UTC: 10/05/2018 05:00 - 07:00
Oct 3, 16:55 PDT

Inbound and outbound MMS delays to Sprint short codes

Resolved - The MMS delivery delay issue on Sprint US handsets is now resolved and we are observing full and stable message delivery.
Oct 4, 20:05 PDT

Monitoring - We are seeing recovery of inbound and outbound MMS delivery to Sprint via Short Codes. Our engineering team will continue to monitor the service.
Oct 4, 18:03 PDT

Investigating - We are experiencing delays for a subset of Inbound and Outbound MMS to Sprint Short Code. We are working with our carrier partner to resolve the issue.
Oct 4, 12:45 PDT

Delivery delays for Short Code messages to T-Mobile handsets

Resolved - All systems are operating normally at this time
Oct 4, 09:33 PDT

Investigating - We are experiencing delays for Short Code messages sent to T-Mobile handsets. We are working with our carrier partner to resolve the issue.
Oct 4, 08:41 PDT