Status
Welcome to the Twilio status page. Here you will find real-time information about status of our services.
All Systems Operational
Programmable SMS Operational
Shortcode   Operational
MMS   Operational
SMS   Operational
SMPP   Operational
Programmable Voice Operational
PSTN   Operational
SIP   Operational
Client Web   Operational
Client Mobile   ? Operational
Conference   ? Operational
Recording   ? Operational
Queue   ? Operational
Text-to-Speech   ? Operational
Recording Transcriptions   Operational
TwiML   Operational
Voice Insights ᴮᴱᵀᴬ   Operational
Speech Recognition   Operational
Programmable Video Operational
Rooms   Operational
Network Traversal Service   ? Operational
Programmable Wireless   Operational
Programmable Fax ᴮᴱᵀᴬ   Operational
Elastic SIP Trunking   ? Operational
Interconnect   Operational
Sync ᴮᴱᵀᴬ   Operational
Programmable Chat   Operational
Authy   Operational
Flex   Operational
Lookup   ? Operational
Notify   Operational
Console   Operational
Phone Numbers   ? Operational
Studio   Operational
REST API   ? Operational
TaskRouter   ? Operational
Proxy ᴮᴱᵀᴬ   Operational
Runtime Operational
Pricing and Usage   Operational
Debugger   Operational
Documentation   Operational
Functions ᴮᴱᵀᴬ   Operational
Autopilot ᴮᴱᵀᴬ   Operational
Support Center   ? Operational
Twilio Training   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Uptime
Fetching
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Dec 16, 2018
Resolved - All services are operating normally.
Dec 16, 05:10 PST
Investigating - We are observing SMS delivery failures to handsets on the Nepal Telecom network in Nepal. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Dec 16, 03:05 PST
Dec 15, 2018

No incidents reported.

Dec 14, 2018
Resolved - All systems are operating normally.
Dec 14, 16:10 PST
Monitoring - The issue has been resolved and all inbound calls to numbers in Colombia for the +5715 range in Bogota are connecting successfully. We will continue to monitor to ensure full resolution
Dec 14, 13:01 PST
Update - Our Carrier Partner has confirmed that they have identified the issue and are actively working on a fix. We will provide an update as soon as we have further information
Dec 14, 08:43 PST
Update - We continue to work with our local carrier partner to resolve the issues affecting inbound calls to Colombian numbers in Bogota for the +5715 range. We don’t have a estimated time for resolution yet but will keep updating status as more information becomes available.
Dec 13, 21:32 PST
Update - We are continuing to work on a fix for this issue.
Dec 13, 17:42 PST
Identified - We are currently observing inbound call failures to a subset of numbers in Colombia for the +5715 range in Bogota. We are working with our carrier partner to resolve the issue. We will update as information becomes available
Dec 13, 17:31 PST
Resolved - The issue causing SMS Delivery delays to T-Mobile and MetroPCS handsets is now resolved and we are observing full and stable recovery.
Dec 14, 09:08 PST
Monitoring - We are observing full and stable recovery for SMS delivery to T-Mobile and MetrocPCS handsets from US short codes. Our engineering teams will continue to monitor the service.
Dec 14, 08:50 PST
Investigating - We are experiencing delays sending SMS from a subset of US short codes to T-Mobile and MetroPCS handsets. Inbound delivery and long code traffic is not affected. Our engineering team is actively working with our partner to get the issue resolved. We will provide an update as soon as possible.
Dec 14, 08:36 PST
Resolved - All services are operating normally.
Dec 14, 06:30 PST
Monitoring - We've identified and resolved the connectivity failures. Our team will continue to monitor.
Dec 14, 06:27 PST
Investigating - We are experiencing intermittent connectivity failures on the TURN service. Our engineers are investigating the problem.
Dec 14, 06:19 PST
Resolved - SMS services are operating normally.
Dec 14, 02:51 PST
Monitoring - Our monitoring shows recovery for the operator issue resulting in SMS delivery delay to the 3, Hutchison network in Indonesia. Our engineers have confirmed from internal testing and metrics that SMS delivery has returned to normal and will continue to monitor the situation.
Dec 14, 02:31 PST
Investigating - We have detected an operator issue resulting in SMS delivery delay to the 3, Hutchison network in Indonesia. We are working with our carrier partners to resolve the issue and will provide an update as soon as possible.
Dec 14, 01:40 PST
Dec 12, 2018
Resolved - All services are operating normally.
Dec 12, 06:30 PST
Investigating - We have detected an increase in failures for receiving calls to some Twilio phone numbers in Ireland and Netherlands. Our engineers are working with our carrier partner to resolve this issue and will provide more information as soon it is available.
Dec 12, 05:29 PST
Dec 11, 2018
Resolved - Delays related to sending and receiving SMS for AT&T and Sprint handsets to and from Twilio toll free numbers have been resolved. All systems are operating normally at this time.
Dec 11, 01:55 PST
Update - Delays related to sending and receiving SMS to and from Twilio toll free numbers have been resolved for AT&T network. SMS delays to and from Sprint network with Twilio toll free numbers are still being investigated by our carrier partners.
Dec 10, 23:57 PST
Identified - We are currently observing elevated delivery delays towards AT&T and Sprint handsets when sending from Twilio US Toll-free numbers. Both outbound and inbound messages are currently impacted. We are working with our carrier partner to resolve the issue. We will update as information becomes available.
Dec 10, 20:31 PST
Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018
Resolved - We detected an increase in failures of inbound calls to Twilio's Indonesia mobile numbers. Landline numbers are not affected. Our carrier partner has resolved the issue, all traffic operating as normal.
Dec 6, 23:20 PST
Monitoring - We detected an increase in failures of inbound calls to Twilio's Indonesia mobile numbers. Landline numbers are not affected. Our carrier partner has resolved the issue, we will continue to monitor the situation.
Dec 6, 22:38 PST
Investigating - We have detected an increase in failures of inbound calls to Twilio's Indonesia numbers in the mobile range. Landline numbers are not affected. Our engineers are working with our carrier partner to resolve the issue and will provide more information as soon as available.
Dec 6, 22:10 PST
Resolved - We have resolved the issue causing duplicate MMS to be sent for messages with long message bodies (>1600 characters). The service is fully operational.
Dec 6, 19:46 PST
Update - Our engineers are deploying the fix to resolve the issue causing duplicate MMS to be sent for messages with long message bodies (>1600 characters). We will provide an update when the issue is resolved.
Dec 6, 15:42 PST
Identified - We are experiencing an issue that is causing duplicate MMS to be sent for messages with long message bodies (>1600 characters). Our engineers have identified the issue and are working on the fix. We will provide an update as quickly as possible.
Dec 6, 12:31 PST
Resolved - We're currently observing full and stable recovery for SMS delivery to the O2 network in the UK.
Dec 6, 11:12 PST
Monitoring - We're currently observing recovery for SMS delivery to the O2 network in the UK. We will continue to monitor to ensure there are no further problems.
Dec 6, 09:22 PST
Identified - O2 have reported an issue with their systems resulting in delays delivering SMS to their network in the UK. We will continue to monitor and provide an update when we have further information.
Dec 6, 08:10 PST
Investigating - We have detected an issue resulting in delays delivering to the O2 network in UK. We will continue to investigate and work with our partners. We will provide an update when we have further information.
Dec 6, 07:26 PST
Resolved - This incident has been resolved.
Dec 6, 04:11 PST
Monitoring - We're currently observing full and stable recovery for SMS delivery to the O2 network in the UK. We will continue to monitor to ensure there are no further problems.
Dec 6, 03:38 PST
Identified - The operator has confirmed that they have identified a software issue on their network, which is causing widespread issues delivering SMS to their subscribers. We will provide an update when we have further information.
Dec 6, 03:09 PST
Investigating - We have detected an issue delivering to the O2 network in UK. We will continue to investigate and work with our partners. We will provide an update when we have further information.
Dec 6, 02:47 PST
Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018
Resolved - This incident has been resolved.
Dec 2, 14:03 PST
Monitoring - We are starting to see recovery in inbound calls to Twilio's Israel phone numbers. We will continue to monitor to ensure there are no further problems.
Dec 2, 13:42 PST
Investigating - We have detected an increase in failures of inbound calls to Twilio's Israel phone numbers. Our engineers are working with our carrier partner to resolve the issue and will provide more information as soon as available.
Dec 2, 13:09 PST
Completed - The scheduled maintenance has been completed.
Dec 2, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 00:00 PST
Scheduled - Our carrier partner will be conducting emergency maintenance on their voice network in Mexico on Sunday, December 2 from 12:00 AM (PST) midnight until 3:00 AM (PST). The maintenance will only affect inbound calls to some of Twilio’s Mexico phone numbers. During this time, customers will likely be unable to receive inbound voice calls.

Carrier maintenance period for December 2:
Pacific: 12:00 AM to 3:00 AM
Mountain: 1:00 AM to 4:00 AM
Central: 2:00 AM to 5:00 AM
Eastern: 3:00 AM to 6:00 AM
Dec 1, 21:10 PST