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Issues related to Twilio’s Software

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Issues found outside of Twilio’s Network

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Issues related to Zipwhip's Services

Scheduled maintenance

System Metrics

United Kingdom Account Security Carrier Partner Maintenance - EE

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 2025 - 09:00 PDT

Scheduled - Our carrier partner EE United Kingdom is conducting an emergency maintenance from 24 March 2025 at 09:00 PDT until 25 March 2025 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Mar 24, 2025 09:00 - Mar 25, 2025 02:00 PDT

SMS Delivery Delays to Sercomtel Network in Brazil

Update - We are continuing to experience SMS delivery delays when sending messages to Sercomtel Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 24, 2025 - 08:25 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Sercomtel Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 24, 2025 - 07:25 PDT

SMS Delivery Delays to Claro in Brazil

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 24, 2025 - 07:42 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 24, 2025 - 06:34 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 24, 2025 - 05:34 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 2025 - 22:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a series of planned maintenances from 23 March 2025 at 22:00 PDT until 25 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.

Note, the maintenance will be carried out on each of the following dates and times:

23 March 2025 at 22:00 PDT until 24 March 2025 at 04:00 PDT

24 March 2025 at 22:00 PDT until 25 March 2025 at 04:00 PDT
Mar 23, 2025 22:00 - Mar 25, 2025 04:00 PDT

United States and Canada Twilio SMS and MMS Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 05, 2025 - 20:00 PST

Scheduled - Twilio is conducting a series of planned maintenances from 05 March 2025 at 20:00 PST until 27 March 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.

Note, the maintenance will be carried out on each of the following dates and times:

05 March 2025 at 20:00 PST until 06 March 2025 at 00:00 PST

12 March 2025 at 20:00 PDT until 13 March 2025 at 00:00 PDT

19 March 2025 at 20:00 PDT until 20 March 2025 at 00:00 PDT

26 March 2025 at 20:00 PDT until 27 March 2025 at 00:00 PDT

We are aware of the short notice. We are working to provide earlier notification where possible.
Mar 5, 2025 20:00 - Mar 27, 2025 00:00 PDT

Russia SMS Carrier Maintenance - Tele2

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 05, 2025 - 12:00 PST

Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 05 March 2025 at 12:00 PST until 31 March 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Note, the maintenance will be carried out on each of the following dates and times:

05 March 2025 at 12:00 PST until 05 March 2025 at 16:00 PST

10 March 2025 at 13:00 PDT until 10 March 2025 at 17:00 PDT

12 March 2025 at 13:00 PDT until 12 March 2025 at 17:00 PDT

17 March 2025 at 13:00 PDT until 17 March 2025 at 17:00 PDT

19 March 2025 at 13:00 PDT until 19 March 2025 at 17:00 PDT

24 March 2025 at 13:00 PDT until 24 March 2025 at 17:00 PDT

26 March 2025 at 13:00 PDT until 26 March 2025 at 17:00 PDT

31 March 2025 at 13:00 PDT until 31 March 2025 at 17:00 PDT
Mar 5, 2025 12:00 - Mar 31, 2025 17:00 PDT

Uptime over the past 90 days. View historical uptime.

PROGRAMMABLE MESSAGING Operational

90 days ago

100.0 % uptime

Today

MMS Operational

SMS Operational

SMPP Operational

Messaging Channels Operational

Notify Operational

Conversations Operational

Messaging Insights Operational

Messaging Services Operational

Content API Operational

Toll-free verification Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE Operational

PSTN Operational

SIP Interface Operational

Client Web Operational

Client Mobile Operational

Conference Operational

Recording Operational

Queue Operational

Text-to-Speech Operational

Recording Transcriptions Operational

TwiML Operational

Voice Insights Operational

Speech Recognition Operational

Intelligence Operational

Pay Operational

Media Streams Operational

Dialogflow Operational

ACCOUNT SECURITY Operational

Authy 2FA Operational

Verify Operational

Authy App Operational

Lookup Operational

ELASTIC SIP TRUNKING Operational

Origination Operational

Termination Operational

FLEX Operational

Flex Application Platform Operational

TaskRouter Operational

Flex Insights Operational

Flex Agent Desktop Operational

Flex Queue Stats Operational

Flex Teams View Operational

Flex Admin Console Operational

Flex Routing Operational

Flex Conversations Operational

Flex Programmable Chat Operational

Flex Programmable Voice Operational

Proxy Operational

Flex Plugins Operational

Flex Billing Operational

INTERCONNECT Operational

PHONE NUMBERS Operational

PROGRAMMABLE CHAT Operational

PROGRAMMABLE VIDEO Operational

Group Rooms Operational

Peer-to-Peer Rooms Operational

Recordings Operational

Compositions Operational

Network Traversal Service Operational

Go Rooms Operational

Video Insights Operational

PROXY Operational

SERVERLESS Operational

Studio Operational

Functions Operational

Assets Operational

TwiML Bins Operational

Sync Operational

DEVELOPER TOOLS Operational

Console Operational

Event Streams Operational

Debugger & Alarms Operational

Documentation Operational

REST API Operational

Bulk Export Operational

TWILIO PLATFORM Operational

Billing Operational

Customer Support Center Operational

Other Operational

Account Insights Operational

Trust Hub Operational

Organization Operational

CARRIER NETWORK Degraded Performance

SMS Long Code, North America Under Maintenance

MMS Long Code, North America Operational

SMS Short Code, North America Under Maintenance

MMS Short Code, North America Operational

SMS Toll-Free, North America Under Maintenance

MMS Toll-Free, North America Under Maintenance

Voice, North America Operational

Voice, Latin America Operational

SMS, Latin America Degraded Performance

Voice, APAC Operational

SMS, APAC Operational

MMS, APAC Operational

Voice, Europe Operational

SMS, Europe Operational

Voice, Middle East & Africa Operational

SMS, Middle East & Africa Operational

Verify Silent Network Auth Under Maintenance

Lookup Identity Match Under Maintenance

Lookup Line Type Intelligence [Legacy API] Operational

Lookup Line Type Intelligence [Twilio API] Operational

Lookup SIM Swap Under Maintenance

Legacy Identity MatchAndAttributes Operational

FRONTLINE Operational

Sender ID Operational

90 days ago

100.0 % uptime

Today

ZIPWHIP MESSAGING Under Maintenance

SMS Long Code, North America Under Maintenance

MMS Long Code, North America Under Maintenance

SMS Toll-Free, North America Under Maintenance

MMS Toll-Free, North America Under Maintenance

ZIPWHIP TOOLS Operational

Zipwhip Provisioner Dashboard and API Operational

Zipwhip Support Ticketing Operational

Toll-Free Verification Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Russia SMS Carrier Maintenance - MegaFon and Yota Mar `24`, `2025` `13:00`-`17:00` PDT

The MegaFon and Yota networks in Russia are conducting a planned maintenance from 24 March 2025 at 13:00 PDT until 24 March 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon and Yota Russia handsets.
Posted on Mar 21, 2025 - 07:50 PDT

Russia SMS Carrier Maintenance - Beeline Mar `24`, `2025` `14:00`-`17:00` PDT

The Beeline network in Russia is conducting a planned maintenance from 24 March 2025 at 14:00 PDT until 24 March 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Posted on Mar 18, 2025 - 01:46 PDT

Russia SMS Carrier Maintenance - MTT Mar `24`, `2025` `14:01`-`16:00` PDT

The MTT network in Russia is conducting an emergency maintenance from 24 March 2025 at 14:01 PDT until 24 March 2025 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTT Russia handsets.
Posted on Mar 19, 2025 - 12:32 PDT

United Kingdom SMS Carrier Partner Maintenance Mar `24`, `2025` `16:00`-`20:00` PDT

Our SMS carrier partner in the United Kingdom is conducting a planned maintenance from 24 March 2025 at 16:00 PDT until 24 March 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United Kingdom handsets.
Posted on Mar 17, 2025 - 07:39 PDT

Multiple Destination MMS Carrier Partner Maintenance Mar `24`, `2025` `21:00` - Mar `27`, `2025` `04:00` PDT

Our MMS carrier partner in the United States and Canada is conducting a series of planned maintenances from 24 March 2025 at 21:00 PDT until 27 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States and Canada handsets.

Note, the maintenance will be carried out on each of the following dates and times:

24 March 2025 at 21:00 PDT until 25 March 2025 at 04:00 PDT

25 March 2025 at 21:00 PDT until 26 March 2025 at 04:00 PDT

26 March 2025 at 21:00 PDT until 27 March 2025 at 04:00 PDT
Posted on Mar 06, 2025 - 18:26 PST

France SMS Carrier Maintenance - Bouygues Telecom Mar `24`, `2025` `22:00`-`23:00` PDT

The Bouygues Telecom network in France is conducting a planned maintenance from 24 March 2025 at 22:00 PDT until 24 March 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom France handsets.
Posted on Mar 11, 2025 - 03:43 PDT

Mexico SMS Carrier Maintenance - AT&T Mar `24`, `2025` `22:00` - Mar `25`, `2025` `03:00` PDT

The AT&T network in Mexico is conducting a planned maintenance from 24 March 2025 at 22:00 PDT until 25 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Posted on Mar 23, 2025 - 21:25 PDT

Multiple Destination SMS Carrier Partner Maintenance Mar `24`, `2025` `23:00` - Mar `25`, `2025` `01:30` PDT

Our SMS carrier partner in Mexico, Peru, Colombia, Honduras, Guatemala, Nicaragua, El Salvador, Ecuador, Costa Rica, the Dominican Republic and Argentina is conducting an emergency maintenance from 24 March 2025 at 23:00 PDT until 25 March 2025 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Mexico, Peru, Colombia, Honduras, Guatemala, Nicaragua, El Salvador, Ecuador, Costa Rica, Dominican Republic and Argentina handsets.
Posted on Mar 21, 2025 - 17:35 PDT

Planned Maintenance for Flex Mar `25`, `2025` `04:00`-`04:45` PDT

The Flex Team is conducting planned maintenance on Tuesday, March 25, 2025 at 04:00am UTC. The maintenance window is planned to take up to 45 minutes. This is a part of Taskrouter database planned module migration. The expected downtime would be around 10 seconds.
Posted on Mar 24, 2025 - 07:30 PDT

Singapore SMS Carrier Maintenance - SingTel Mar `25`, `2025` `10:00` - Apr `1`, `2025` `14:00` PDT

The SingTel network in Singapore is conducting a series of planned maintenances from 25 March 2025 at 10:00 PDT until 01 April 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SingTel Singapore handsets.

Note, the maintenance will be carried out on each of the following dates and times:

25 March 2025 at 10:00 PDT until 25 March 2025 at 14:00 PDT

01 April 2025 at 10:00 PDT until 01 April 2025 at 14:00 PDT
Posted on Mar 24, 2025 - 02:05 PDT

Russia SMS Carrier Maintenance - MegaFon Mar `25`, `2025` `13:00`-`15:00` PDT

The MegaFon network in Russia is conducting a planned maintenance from 25 March 2025 at 13:00 PDT until 25 March 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Posted on Mar 21, 2025 - 15:15 PDT

Ukraine SMS Carrier Maintenance - life:) Mar `25`, `2025` `15:00`-`21:00` PDT

The life:) network in Ukraine is conducting a planned maintenance from 25 March 2025 at 15:00 PDT until 25 March 2025 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to life:) Ukraine handsets.
Posted on Mar 18, 2025 - 08:20 PDT

Maintenance for the Primary Phone numbers Database Mar `25`, `2025` `17:00`-`20:00` PDT

We are scheduled maintenance for the primary phone numbers database.

[Impact]:
-Country impacted - Worldwide (Region - US1 directly affected, AU1/IE1 indirectly affected)

[customer experience]:
-There will be a brief general outage of the phone numbers database migration when the old database stops processing old requests and before the new database picks up the new requests.
-There will be about 1 hour delay in regional communication between the databases and other distributed services. All those issues should self-resolve upon conclusion of the window.
Posted on Mar 20, 2025 - 20:00 PDT

Kuwait SMS Carrier Partner Maintenance Mar `25`, `2025` `17:00`-`19:00` PDT

Our SMS carrier partner in Kuwait is conducting a planned maintenance from 25 March 2025 at 17:00 PDT until 25 March 2025 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Kuwait handsets.
Posted on Mar 24, 2025 - 07:58 PDT

Russia SMS Carrier Maintenance - MTS Mar `25`, `2025` `21:30`-`23:00` PDT

The MTS network in Russia is conducting a planned maintenance from 25 March 2025 at 21:30 PDT until 25 March 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
Posted on Mar 24, 2025 - 06:43 PDT

France SMS Carrier Maintenance - Bouygues Telecom Mar `25`, `2025` `22:00`-`23:00` PDT

The Bouygues Telecom network in France is conducting a planned maintenance from 25 March 2025 at 22:00 PDT until 25 March 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom France handsets.
Posted on Mar 24, 2025 - 00:42 PDT

United States SMS Carrier Partner Maintenance Mar `25`, `2025` `23:00` - Mar `26`, `2025` `03:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 25 March 2025 at 23:00 PDT until 26 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.
Posted on Mar 20, 2025 - 19:38 PDT

United States SMS Carrier Partner Maintenance Mar `26`, `2025` `00:00`-`04:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 26 March 2025 at 00:00 PDT until 26 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes and short codes.
Posted on Mar 07, 2025 - 17:45 PST

United States MMS Carrier Partner Maintenance Mar `26`, `2025` `01:00`-`03:00` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 26 March 2025 at 01:00 PDT until 26 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States long codes and short codes.
Posted on Mar 12, 2025 - 04:24 PDT

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV Mar `26`, `2025` `11:20`-`13:59` PDT

The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 26 March 2025 at 11:20 PDT until 26 March 2025 at 13:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.
Posted on Mar 23, 2025 - 23:29 PDT

Multiple Destination SMS and MMS Carrier Partner Maintenance Mar `26`, `2025` `20:00` - Mar `27`, `2025` `03:00` PDT

Our SMS and MMS carrier partner in the United States and Canada is conducting a planned maintenance from 26 March 2025 at 20:00 PDT until 27 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States and Canada handsets via United States and Canada long codes.
Posted on Mar 11, 2025 - 00:00 PDT

Austria, United Kingdom and Italy Account Security Carriers Partners Maintenance - Drei, Three and Wind Tre Mar `26`, `2025` `22:30` - Mar `27`, `2025` `00:30` PDT

Our carriers partners Drei Austria, Three United Kingdom and Wind Tre Italy are conducting a planned maintenance from 26 March 2025 at 22:30 PDT until 27 March 2025 at 00:30 PDT. During the maintenance window, there could be intermittent API request failures for Drei Austria, Three United Kingdom and Wind Tre Italy customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match
Posted on Mar 17, 2025 - 07:04 PDT

Multiple Destination SMS and MMS Carrier Partner Maintenance Mar `27`, `2025` `20:00` - Mar `28`, `2025` `03:00` PDT

Our SMS and MMS carrier partner in the United States and Canada is conducting a planned maintenance from 27 March 2025 at 20:00 PDT until 28 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States and Canada handsets via United States and Canada long codes.
Posted on Mar 11, 2025 - 00:01 PDT

United States SMS Carrier Maintenance - Verizon Mar `31`, `2025` `21:00` - Apr `1`, `2025` `00:00` PDT

The Verizon network in the United States is conducting a planned maintenance from 31 March 2025 at 21:00 PDT until 01 April 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
Posted on Mar 19, 2025 - 02:07 PDT

United States MMS Carrier Partner Maintenance Apr `1`, `2025` `01:00`-`03:00` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 01 April 2025 at 01:00 PDT until 01 April 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States long codes and short codes.
Posted on Mar 12, 2025 - 04:24 PDT

Twilio Programmable Messaging (Messaging Channels) and Verify - Maintenance Apr `2`, `2025` `20:00`-`20:30` PDT

Update - We’re conducting a planned maintenance in all regions between 20:00 to 20:30 PDT on 04/02/2025. During the maintenance window, customers will experience the following issues with WhatsApp, RCS, and Facebook Messenger:

- Message delays: Inbound and outbound messages may be delayed by up to 5 minutes.
- Outbound message failures: Messages with a validity period of less than 100 seconds may fail with error code 30036.
- Sender management issues: Creation, updates, or deletions of senders may fail during this window and will need to be retried afterward
Mar 21, 2025 - 13:07 PDT

Scheduled - We’re conducting a planned maintenance in all regions between 20:00 to 20:30 PDT on 04/02/2025. During the maintenance window, customers will experience the following issues with WhatsApp, RCS, and Facebook Messenger:

- Message delays: Inbound and outbound messages may be delayed by up to 5 minutes.
- Outbound message failures: Messages with a validity period of less than 100 seconds may fail with error code 30036.
- Sender management issues: Creation, updates, or deletions of senders may fail during this window and will need to be retried afterward
Mar 21, 2025 - 11:46 PDT

US SMS Carrier Maintenance - Small US Carriers Apr `8`, `2025` `02:00`-`04:00` PDT

A subset of small networks in the US are conducting a planned maintenance from 08 April 2025 at 02:00 PDT until 08 April 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Posted on Mar 21, 2025 - 20:18 PDT

System Metrics Month Week Day

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Mar 24, 2025

Multiple Destination MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 24, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 22:01 PDT

Scheduled - Our MMS carrier partner in the United States and Canada is conducting a planned maintenance from 23 March 2025 at 22:00 PDT until 24 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States and Canada handsets via subset of United States and Canada long codes.
Mar 14, 03:23 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 24, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 01:00 PDT

Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 24 March 2025 at 01:00 PDT until 24 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States long codes and short codes.
Mar 12, 04:24 PDT

Mar 23, 2025

United States Account Security Carrier Partner Maintenance - T-Mobile US

Completed - The scheduled maintenance has been completed.
Mar 23, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 22:00 PDT

Scheduled - Our carrier partner T-Mobile US United States is conducting an emergency maintenance from 22 March 2025 at 22:00 PDT until 23 March 2025 at 05:00 PDT. During the maintenance window, there could be intermittent API request failures for T-Mobile US United States customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 22, 07:48 PDT

Mar 22, 2025

United States and Canada Twilio SMS and MMS Maintenance

Completed - The scheduled maintenance has been completed.
Mar 22, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 14:00 PDT

Scheduled - Twilio is conducting planned maintenance on the east coast Silver Spring Datacenter on March 23rd 2025 at 14:00 PDT until 23 March 2025 at 18:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset long code and toll free numbers. Customers connected via TLS or Connecter to Seattle Datacenter won't see any Impact.
Mar 21, 15:50 PDT

SMS Delivery Delays And Failures to Telefonica Network in Mexico

Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Telefonica Network in Mexico. This incident has been resolved.
Mar 22, 17:59 PDT

Monitoring - We are observing successful SMS delivery when sending messages to Telefonica Network in Mexico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 22, 16:09 PDT

Update - We are experiencing SMS delivery delays and failures when sending messages to Telefonica Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 22, 14:49 PDT

Investigating - We are experiencing SMS delivery delays and failures when sending messages to Telefonica Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 22, 13:49 PDT

Mar 21, 2025

Twilio Conversations Affected

Resolved - Twilio Conversations was degraded for 7 minutes between 16:08 and 16:15 Pacific Time. During this period of time, customers may have received 500 Error Responses from Conversations API and potentially in the Conversations SDK. This issue has now been resolved.
Mar 21, 16:45 PDT

Twilio Alarms Affected

Resolved - Twilio Alarms was degraded on 03/17/2025. During this period several alerted alarms were not delivered to customers. The issue has now been resolved.
Mar 21, 11:44 PDT

SMS Delivery Delays and Failures to Vodafone Network in Egypt

Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Vodafone network in Egypt. This incident has been resolved.
Mar 21, 09:40 PDT

Monitoring - We are observing successful SMS delivery when sending messages to Vodafone network in Egypt. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 21, 07:48 PDT

Update - We are continuing to experience SMS delivery delays and failures when sending messages to Vodafone network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 21, 07:21 PDT

Update - We are still experiencing SMS delivery delays and failures when sending messages to Vodafone network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 21, 05:20 PDT

Investigating - We are experiencing SMS delivery delays and failures when sending messages to Vodafone network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 21, 04:35 PDT

Issues with WhatsApp Template Message Approvals

Resolved - The issues with WhatsApp template message approvals has been resolved and is operating normally at this time. This incident has been resolved.
Mar 21, 05:55 PDT

Update - We continue to experience issues with WhatsApp template message approvals. Our Engineering team is actively investigating the matter. We expect to provide another update in 4 hours or as soon as more information becomes available.
Mar 21, 03:21 PDT

Update - We continue to experience issues with WhatsApp template message approvals. Our Engineering team is actively investigating the matter. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 21, 01:27 PDT

Investigating - We continue to experience issues with WhatsApp template message approvals. Our Engineering team is actively investigating the matter. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 21, 00:29 PDT

Monitoring - We have observed a recovery from the issues with WhatsApp template message approvals. We are monitoring the service to ensure a full recovery, and we will provide another update in 4 hours or as soon as more information becomes available.
Mar 20, 18:38 PDT

Investigating - We are currently experiencing issues with WhatsApp template message approvals. Our Engineering team is actively investigating the matter. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 20, 17:44 PDT

United States SMS and MMS Carrier Maintenance - Verizon

Completed - The scheduled maintenance has been completed.
Mar 21, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 06:05 PDT

Scheduled - The Verizon network in the United States is conducting an emergency maintenance from 20 March 2025 at 04:00 PDT until 21 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to Verizon United States handsets when sending via subset of long codes and short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 20, 06:02 PDT

Messaging Services Were Unavailable for 2 mins

Resolved - Twilio Messaging Service product was degraded for 6 minutes between 11:56pm and 12:02am Pacific Time on 03/20/2025. During this period of time customers may have experienced problem with Messaging services. The issue has now been resolved.
Mar 21, 01:28 PDT

United States SMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Mar 21, 01:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 19:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 20 March 2025 at 19:00 PDT until 21 March 2025 at 01:01 PDT. During the maintenance window, there could be intermittent delays delivering SMS to T-Mobile United States handsets when sending via long codes and short codes.
Mar 19, 14:55 PDT

Mar 20, 2025

SMS Delivery Delay To Multiple Countries In South Africa

Resolved - We are no longer seeing SMS delivery delay to multiple countries In South Africa. This incident has been resolved.
Mar 20, 22:35 PDT

Monitoring - We have observed a recovery from SMS Delivery Delay To Multiple Countries In South Africa. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.
Mar 20, 20:37 PDT

Investigating - We are experiencing SMS delivery delay to multiple countries in south africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 20, 20:10 PDT

Call Quality Issue to a Subset of Twilio Phone Numbers in UK

Resolved - We are no longer seeing the call quality issues to a subset of Twilio phone numbers in UK. This incident has been resolved.
Mar 20, 21:12 PDT

Monitoring - We have observed a recovery from the call quality issues to a subset of Twilio phone numbers in UK. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.
Mar 20, 19:24 PDT

Update - We are continuing to observe call quality issues to a subset of Twilio phone numbers in UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Mar 20, 11:45 PDT

Update - We are continuing to observe call quality issues to a subset of Twilio phone numbers in UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Mar 19, 19:48 PDT

Update - We are continuing to observe call quality issues to a subset of Twilio phone numbers in UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Mar 19, 11:53 PDT

Update - We are continuing to observe call quality issues to a subset of Twilio phone numbers in UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Mar 19, 08:12 PDT

Update - We are continuing to observe call quality issues to a subset of Twilio phone numbers in UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 19, 06:26 PDT

Investigating - We are observing call quality issues to a subset of Twilio phone numbers in UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 19, 05:28 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Mar 20, 21:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 16:15 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 20 March 2025 at 16:15 PDT until 20 March 2025 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Product: Lookup Identity Match
Mar 19, 14:52 PDT

Ukraine SMS Carrier Maintenance - life:)

Completed - The scheduled maintenance has been completed.
Mar 20, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 17:00 PDT

Scheduled - The life:) network in Ukraine is conducting a planned maintenance from 20 March 2025 at 17:00 PDT until 20 March 2025 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to life:) Ukraine handsets.
Mar 18, 06:53 PDT

Call Failures from Canadian Network Subscribers to a Subset of Twilio's Toll Free Numbers

Resolved - We are no longer seeing call failures from Canadian Network Subscribers to a subset of Twilio's Toll Free Numbers. This incident has been resolved.
Mar 20, 20:05 PDT

Monitoring - We have started seeing recovery for calls from Canadian Network Subscribers to a subset of Twilio's Toll Free Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 4 hr as soon as more information becomes available.
Mar 20, 16:12 PDT

Update - We are continuing to observe call failures from Canadian Network Subscribers to a subset of Twilio's Toll Free Numbers. We are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Mar 20, 13:56 PDT

Update - We are continuing to observe call failures from Canadian Network Subscribers to a subset of Twilio's Toll Free Numbers. We are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 20, 11:50 PDT

Update - We are observing call failures from Canadian Network Subscribers to a subset of Twilio's Toll Free Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 20, 10:59 PDT

Investigating - We've become aware of a potential issue with Twilio Toll Free Numbers receiving inbound calls from phone numbers originating from CA providers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 20, 10:43 PDT

[SNOC] SMS Delivery Delays And Failures to H3G in Sweden 240-02

Resolved - We are no longer seeing SMS delivery delays when sending messages to H3G network in Sweden. This incident has been resolved.
Mar 20, 19:04 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to H3G network in Sweden.. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 20, 16:14 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to H3G network in Sweden. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 20, 12:56 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to H3G network in Sweden. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 20, 06:40 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to H3G network in Sweden. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 20, 05:47 PDT

[Functions] Failures with Invocations in production US1.

Resolved - The isue with Invocations in production US1 has been resolved and Functions is operating normally at this time.
Mar 20, 16:08 PDT

Update - We are investigating a service interruption with Invocations in production US1. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 20, 15:45 PDT

Investigating - We've become aware of a potential issue with Invocations in production US1. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 20, 15:19 PDT

Vietnam SMS Carrier Maintenance - Vinaphone

Completed - The scheduled maintenance has been completed.
Mar 20, 13:10 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 13:00 PDT

Scheduled - The Vinaphone network in Vietnam is conducting a planned maintenance from 20 March 2025 at 13:00 PDT until 20 March 2025 at 13:10 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vinaphone Vietnam handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 19, 23:53 PDT

SMS Delivery Delay and Failures to HI3G Network in Denmark

Resolved - We are no longer experiencing SMS delivery delay and failures to HI3G Network in Denmark. This incident has been resolved.
Mar 20, 12:37 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to HI3G Network in Denmark. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 20, 10:55 PDT

Update - We are continuing to experience SMS delivery delays and failures to HI3G Network in Denmark . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Mar 20, 08:52 PDT

Update - We are continuing to experience SMS delivery delays and failures to HI3G Network in Denmark . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 20, 06:53 PDT

Investigating - We are experiencing SMS delivery delay and failures to HI3G Network in Denmark . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 20, 05:55 PDT

United States Account Security Carrier Partner Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Mar 20, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 21:01 PDT

Scheduled - Our carrier partner AT&T United States is conducting an emergency maintenance from 19 March 2025 at 21:00 PDT until 20 March 2025 at 10:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 19, 12:39 PDT

United States SMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Mar 20, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 19:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 19 March 2025 at 19:00 PDT until 20 March 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Mar 14, 18:13 PDT

Multiple Destination MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 20, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 22:00 PDT

Scheduled - Our MMS carrier partner in the United States and Canada is conducting a series of planned maintenances from 18 March 2025 at 22:00 PDT until 20 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States and Canada handsets via United States and Canada long codes.

Note, the maintenance will be carried out on each of the following dates and times:

18 March 2025 at 22:00 PDT until 19 March 2025 at 04:00 PDT

19 March 2025 at 22:00 PDT until 20 March 2025 at 04:00 PDT
Mar 14, 03:24 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 20, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 01:00 PDT

Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 20 March 2025 at 01:00 PDT until 20 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States long codes and short codes.
Mar 12, 04:23 PDT

United States SMS Carrier Maintenance - Verizon

Completed - The scheduled maintenance has been completed.
Mar 20, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 21:00 PDT

Scheduled - The Verizon network in the United States is conducting an emergency maintenance from 19 March 2025 at 21:00 PDT until 20 March 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
Mar 18, 23:29 PDT

Mar 19, 2025

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Mar 19, 23:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 19:02 PDT

Scheduled - A subset of small networks in the US are conducting an emergency maintenance from 19 March 2025 at 19:00 PDT until 19 March 2025 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets when sending via short codes.
Mar 17, 19:38 PDT

Russia SMS Carrier Maintenance - MTS

Completed - The scheduled maintenance has been completed.
Mar 19, 19:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 14:01 PDT

Scheduled - The MTS network in Russia is conducting a planned maintenance from 19 March 2025 at 14:00 PDT until 19 March 2025 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 19, 12:37 PDT

MMS Delivery Delays to AT&T and Verizon Networks in the US for a subset of Long Codes

Resolved - We are no longer experiencing MMS delivery to AT&T and Verizon Network for a subset of Long codes. This incident has been resolved.
Mar 19, 17:16 PDT

Monitoring - We are observing successful MMS delivery to AT&T and Verizon Network for a subset of Long codes and have implemented a change while the problem is fixed by our Service Provider. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 19, 15:30 PDT

Update - We are continuing to experience MMS delivery failures with AT&T and Verizon. We are seeing these MMS Delivery Delays to AT&T and Verizon Network for a subset of Long codes.

Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Mar 19, 12:45 PDT

Update - We are continuing to experience MMS delivery failures with AT&T and Verizon. We are seeing these MMS Delivery Delays to AT&T and Verizon Network for a subset of Long codes.

Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
Mar 19, 10:49 PDT

Update - We are continuing to experience MMS delivery failures with AT&T and Verizon . Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
Mar 19, 10:39 PDT

Investigating - We are experiencing MMS delivery failures AT&T and Verizon . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 19, 09:48 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Mar 19, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 14:00 PDT

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 19 March 2025 at 14:00 PDT until 19 March 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Mar 18, 01:45 PDT

SMS Delivery Delays To ETL Network In Laos

Resolved - We are still experiencing SMS delivery delays when sending messages to ETL Network in Laos, We have reached out to all impacted customers individually for further follow-ups.
Mar 19, 16:25 PDT

Update - We continue to experience SMS delivery delays when sending messages to ETL Network in Laos. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Mar 19, 06:57 PDT

Update - We continue to experience SMS Delivery Delays To ETL Network In Laos. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Mar 15, 07:04 PDT

Update - We are still experiencing SMS Delivery Delays To ETL Network In Laos. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Mar 12, 07:05 PDT

Update - We are still experiencing SMS Delivery Delays To ETL Network In Laos. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Mar 6, 14:27 PST

Update - We are continuing to experience SMS Delivery Delays To ETL Network In Laos. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 6, 06:27 PST

Update - We are experiencing SMS Delivery Delays To ETL Network In Laos. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 6, 02:27 PST

Update - We are experiencing SMS Delivery Delays To ETL Network In Laos. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 6, 00:22 PST

Investigating - We are experiencing SMS Delivery Delays To ETL Network In Laos. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 5, 23:22 PST

AccSec UK EE API Issue

Resolved - Earlier today our monitoring systems have detected a potential issue with AccSec - UK EE API Errors. Our engineering team has resolved the issue and there is no further impact.
Mar 19, 11:55 PDT

Update - Our monitoring systems have detected a potential issue with AccSec - UK EE API Errors. Our engineering team has investigated the issue and is monitoring to ensure there is no further impact. We will update within 2 hours, or as soon as we have more information.
Mar 19, 10:40 PDT

Investigating - Our monitoring systems have detected a potential issue with AccSec - UK EE API Errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 19, 09:56 PDT

On Call Engineers are Investigating an issue with Studio

Resolved - Any customer who has Gather widget and had English (United States) as the gather_language were noticing higher number of 13331 errors. Studio was fully functional during that time and customer functionality was not impacted. Issue has been resolved.
Mar 19, 10:16 PDT

Monitoring - Any customer who has Gather widget and had English (United States) as the gather_language were noticing higher number of 13331 errors. Studio was fully functional during that time and customer functionality was not impacted. Users should see fewer 13331 errors with the gather widget regardless of gather_language selected. We are monitoring to ensure that the service remains unimpacted.
Mar 19, 10:13 PDT

Update - Our engineering team has identified an issue with studio and is working on mitigating the issue. Any customers who have the Gather widget and who have "English (United States)" are impacted.

Most existing customers have "en-US" or "en set", however because of a previous UI bug any new flows created or modified during Feb 20 2025 to March 12 2025 were defaulted to "English (United States)" as the gather_language and would be impacted.

Engineers are working to resolve the issue. We will provide another update in 2 hours, or as soon as we have new information.
Mar 19, 09:31 PDT

Identified - We have detected a potential issue with Studio while using the Gather Widget. Our engineering team has identified the issue and is working on mitigating the issue. We will update within 1 hour or as soon as it is mitigated.
Mar 19, 08:32 PDT

Investigating - Our monitoring systems have detected a potential issue Studio. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 19, 08:20 PDT

United States SMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Mar 19, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 19:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 18 March 2025 at 19:00 PDT until 19 March 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Mar 14, 18:09 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 19, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 23:01 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a series of planned maintenances from 17 March 2025 at 23:00 PDT until 19 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets.

Note, the maintenance will be carried out on each of the following dates and times:

17 March 2025 at 23:00 PDT until 18 March 2025 at 04:00 PDT

18 March 2025 at 23:00 PDT until 19 March 2025 at 04:00 PDT
Mar 9, 07:27 PDT

Inbound Call Failures to Twilio Toll-free Numbers from Canadian Phone Numbers

Resolved - The issue affecting inbound calls to Twilio Toll-free Numbers from Canadian Phone Numbers has been resolved, and the service is functioning normally at this time.
Mar 19, 03:49 PDT

Monitoring - We have started seeing recovery for inbound calls to Twilio Toll-free Numbers from Canadian Phone Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 19, 01:49 PDT

Update - We are still observing inbound call failures to a subset of Twilio Toll-free numbers from Canadian phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Mar 18, 23:56 PDT

Update - We are still observing inbound call failures to a subset of Twilio Toll-free numbers from Canadian phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Mar 18, 20:20 PDT

Update - We are still observing inbound call failures to a subset of Twilio Toll-free numbers from Canadian phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 18, 18:21 PDT

Investigating - We are observing inbound call failures to Twilio Toll-free Numbers from Canadian Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 18, 17:32 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 19, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 22:02 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 18 March 2025 at 22:00 PDT until 19 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 18, 14:33 PDT

Mar 18, 2025

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Mar 18, 22:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 15:20 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 18 March 2025 at 15:20 PDT until 18 March 2025 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Legacy Identity MatchAndAttributes
Mar 13, 04:11 PDT

SMS Delivery Delays To Vodafone in Romania

Resolved - We are no longer experiencing SMS Delivery Delays to Vodafone in Romania. This incident has been resolved.
Mar 18, 16:12 PDT

Monitoring - We are observing recovery in SMS Delivery Delays to Vodafone in Romania. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 18, 14:27 PDT

Update - We continue to experience SMS delivery delays to Vodafone in Romania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 18, 10:42 PDT

Update - We continue to experience SMS delivery delays to Vodafone in Romania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 18, 08:42 PDT

Update - We are experiencing SMS delivery delays to Vodafone in Romania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 18, 07:42 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Vodafone in Romania. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 18, 07:26 PDT

SMS Delivery Report Delays To O2 Network in Ireland

Resolved - We are no longer experiencing SMS Delivery Report Delays To O2 Network in Ireland. This incident has been resolved.
Mar 18, 13:43 PDT

Monitoring - We are observing recovery in SMS Delivery Report Delays To O2 Network in Ireland. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 18, 11:56 PDT

Update - We continue to experience SMS Delivery Report Delays To O2 Network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 18, 09:56 PDT

Update - We are experiencing SMS Delivery Report Delays To O2 Network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 18, 08:56 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to O2 in Ireland . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 18, 08:52 PDT

SMS Delivery Delays To Telenor Network In Pakistan

Resolved - We are no longer experiencing SMS delivery delays to Telenor network in Pakistan. This incident has been resolved.
Mar 18, 13:02 PDT

Monitoring - We are observing recovery in SMS delivery delays to Telenor network in Pakistan. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 18, 11:15 PDT

Update - We continue to experience SMS delivery delays to Telenor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 18, 10:21 PDT

Update - We are experiencing SMS delivery delays to Telenor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 18, 09:21 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays To Telenor Network In Pakistan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 18, 09:16 PDT

Rare occurrences of duplicate sentences in Voice Intelligence transcripts

Resolved - We are no longer experiencing failure that impacts a small number of transcripts created since 02/18/2025 where customers may have received duplicate sentences in their transcript results. Our engineers fixed all transcripts created during this period. This incident has been resolved.
Mar 18, 09:03 PDT

Update - Twilio Voice Intelligence engineering team is investigating a condition that impacts a small number of transcripts created since 02/18/2025. During this period of time customers may have received duplicate sentences in their transcript results if they have multiple operator results for that sentence. Our engineers are working to resolve the issue. The fix will apply to all transcripts created during this period. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 18, 08:04 PDT

Investigating - Our monitoring systems have detected a potential issue Sentences and results are being duplicated in Transcript objects. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 18, 07:19 PDT

SMS Delivery Delays and Failures to MTN in Nigeria

Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN in Nigeria. This incident has been resolved.
Mar 18, 04:48 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 18, 02:48 PDT

Update - We are still experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 6 hours or as soon as more information becomes available.
Mar 18, 00:44 PDT

Update - We are still experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 17, 20:48 PDT

Update - We are still experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 17, 18:48 PDT

Update - We are still experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 17, 17:48 PDT

Update - We are experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 17, 16:47 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 17, 16:36 PDT

SMS Delivery Delays to MTN Network in Uganda

Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Uganda. This incident has been resolved.
Mar 18, 04:42 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN Network in Uganda. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 18, 02:42 PDT

Update - We are still experiencing SMS delivery delays when sending messages to MTN Network in Uganda. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 18, 01:17 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to MTN Network in Uganda. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 18, 00:17 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Mar 18, 04:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 02:00 PDT

Scheduled - A subset of small networks in the US are conducting a planned maintenance from 18 March 2025 at 02:00 PDT until 18 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
Mar 5, 22:47 PST

Canada SMS Carrier Maintenance - Bell Mobility

Completed - The scheduled maintenance has been completed.
Mar 18, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 00:00 PDT

Scheduled - The Bell Mobility network in Canada is conducting a planned maintenance from 18 March 2025 at 00:00 PDT until 18 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bell Mobility Canada handsets.
Mar 11, 11:28 PDT

SMS Delivery Delays To Roshan Network In Afghanistan

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Roshan Network in Afghanistan. This incident has been resolved.
Mar 18, 02:10 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages Roshan Network in Afghanistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in next 2 hours or as soon as more information becomes available.
Mar 18, 00:10 PDT

Update - We are experiencing SMS delivery delays when sending messages to Roshan Network in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 17, 22:41 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Roshan Network in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 17, 21:41 PDT

Germany Account Security Carrier Partner Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Mar 18, 01:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 23:00 PDT

Scheduled - Our carrier partner T-Mobile Germany is conducting an emergency maintenance from 17 March 2025 at 23:00 PDT until 18 March 2025 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for T-Mobile Germany customers.

Impacted Products: Lookup Identity Match, Lookup SIM Swap

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 17, 08:26 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Mar 18, 01:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 19:26 PDT

Scheduled - A subset of small networks in the US are conducting an emergency maintenance from 17 March 2025 at 19:00 PDT until 18 March 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 17, 19:24 PDT

United States SMS and MMS Carrier Maintenance - Verizon

Completed - The scheduled maintenance has been completed.
Mar 18, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 21:00 PDT

Scheduled - The Verizon network in the United States is conducting a planned maintenance from 17 March 2025 at 21:00 PDT until 18 March 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Verizon United States handsets.
Mar 12, 18:53 PDT

Mar 17, 2025

France SMS Carrier Maintenance - Bouygues Telecom

Completed - The scheduled maintenance has been completed.
Mar 17, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 16:01 PDT

Scheduled - The Bouygues Telecom network in France is conducting a planned maintenance from 17 March 2025 at 16:00 PDT until 17 March 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom France handsets.
Feb 28, 05:40 PST

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Mar 17, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 13:02 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 17 March 2025 at 13:00 PDT until 17 March 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets when sending via long codes and short codes.
Mar 14, 07:26 PDT

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV

Completed - The scheduled maintenance has been completed.
Mar 17, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 13:01 PDT

Scheduled - The Sotovaja Svjaz MOTIV network in Russia is conducting an emergency maintenance from 17 March 2025 at 13:00 PDT until 17 March 2025 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 17, 02:57 PDT

Twilio Console Signup Page Not Loading

Resolved - The Twilio Console is now operating normally after being reverted to a safe state and customers will be correctly redirected to continue with creating their account.
Mar 17, 13:25 PDT

Monitoring - The Twilio Console is now operating normally after being reverted to a safe state and customers will be correctly redirected to continue with creating their account. We will continue to monitor for system stability. We’ll provide another update in 1 hour or as soon as more information becomes available.
Mar 17, 12:41 PDT

Investigating - We are currently seeing Twilio Console Signup Page Not Loading on our account portal. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 17, 12:11 PDT

Indonesia SMS Carrier Maintenance - XL Axiata

Completed - The scheduled maintenance has been completed.
Mar 17, 13:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 09:00 PDT

Scheduled - The XL Axiata network in Indonesia is conducting an emergency maintenance from 17 March 2025 at 09:00 PDT until 17 March 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata Indonesia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 17, 02:24 PDT

SMS Delivery Report Delays to MTN/Spacetel Network in Syrian Arab Republic

Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN/Spacetel network in Syrian Arab Republic. This incident has been resolved.
Mar 17, 08:30 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN/Spacetel network in Syrian Arab Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 17, 06:38 PDT

Update - We are continuing to experience delays in receiving message delivery reports when sending to MTN/Spacetel network in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 17, 05:39 PDT

Investigating - We are experiencing delays in receiving message delivery reports when sending to MTN/Spacetel network in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 17, 04:38 PDT

Japan SMS Carrier Maintenance - SoftBank Mobile

Completed - The scheduled maintenance has been completed.
Mar 17, 08:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 06:00 PST

Scheduled - The SoftBank Mobile network in Japan is conducting a series of planned maintenances from 04 March 2025 at 06:00 PST until 17 March 2025 at 08:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SoftBank Mobile Japan handsets.

Note, the maintenance will be carried out on each of the following dates and times:

04 March 2025 at 06:00 PST until 04 March 2025 at 07:00 PST

11 March 2025 at 07:00 PDT until 11 March 2025 at 08:00 PDT

12 March 2025 at 07:00 PDT until 12 March 2025 at 08:00 PDT

17 March 2025 at 07:00 PDT until 17 March 2025 at 08:00 PDT
Feb 18, 21:09 PST

5xx Responses Using Programmable Messaging API

Resolved - The Twilio Programmable Messaging API was partially degraded for 1 minute between 05:01 to 05:02 Pacific Time on 03/17/2025. During this period of time, customers sending messages may have received 5xx's in API responses or experienced brief delays (less than 15 seconds) with message sending. The issue has now been resolved.
Mar 17, 05:51 PDT

Update - The Twilio Programmable Messaging API was partially degraded for 1 minute between 05:01 to 05:02 Pacific Time on 03/17/2025. During this period of time, customers sending messages may have received 5xx's in API responses or experienced brief delays (less than 15 seconds) with message sending. The issue has now been resolved.
Mar 17, 05:50 PDT

Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 17, 05:16 PDT

United States Account Security Carrier Partner Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Mar 17, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 08:00 PDT

Scheduled - Our carrier partner AT&T United States is conducting planned maintenance from 15 March 2025 at 08:00 PDT until 17 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.

Impacted Product: Verify Silent Network Auth

Note, the maintenance will be carried out on each of the following dates and times:

15 March 2025 at 08:00 PDT until 16 March 2025 at 04:45 PDT

16 March 2025 at 21:00 PDT until 17 March 2025 at 04:00 PDT

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 14, 16:06 PDT

Mar 16, 2025

SMS Delivery Delays to CAMTEL Network in Cameroon

Resolved - We are no longer experiencing SMS delivery delays when sending messages to CAMTEL Network in Cameroon. This incident has been resolved.
Mar 16, 17:43 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to CAMTEL Network in Cameroon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 16, 15:47 PDT

Update - We are still experiencing SMS delivery delays when sending messages to CAMTEL Network in Cameroon. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 16, 13:57 PDT

Update - We are still experiencing SMS delivery delays when sending messages to CAMTEL Network in Cameroon. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 16, 12:07 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to CAMTEL Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 16, 11:12 PDT

SMS Delivery Delays to AWN/AIS Networks in Thailand

Resolved - During investigation by our engineers, message delivery to the AWN/AIS Networks in Thailand is confirmed to be operating as expected due to the routing of international long code numbers to numeric Sender IDs required. Pre-registration of Alphanumeric Sender ID is suggested to optimize delivery. This incident has been resolved.
Mar 16, 07:55 PDT

Update - We continue to experience SMS delivery delays when sending messages to AWN/AIS Networks in Thailand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 16, 07:39 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to AWN/AIS Networks in Thailand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 16, 06:39 PDT

SMS Delivery Delay to Brisanet Network in Brazil

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Brisanet network in Brazil. This incident has been resolved.
Mar 16, 03:28 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to the Brisanet network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 16, 01:14 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Brisanet network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 15, 23:11 PDT

Update - We continue experiencing SMS delivery delays when sending messages to the Brisanet network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 15, 21:45 PDT

Update - We continue experiencing SMS delivery delays when sending messages to Brisanet network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 15, 17:57 PDT

Update - We continue experiencing SMS delivery delays when sending messages to Brisanet network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 15, 15:57 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Brisanet network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 15, 14:57 PDT

Mar 15, 2025

Whatsapp Messages Are Not Delivered With Error 63021

Resolved - We are no longer experiencing issues where outbound WhatsApp messages with media are not being delivered with error 63021. This incident has been resolved.
Mar 15, 23:50 PDT

Monitoring - We are observing recovery for outbound WhatsApp messages with media not being delivered with error 63021. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 15, 23:15 PDT

Update - Our engineers have identified an issue where outbound WhatsApp messages with media are not delivered with error 63021. Also affects users of Conversations who are sending WhatsApp messages. We expect to provide another update in 2 hour or as soon as more information becomes available
Mar 15, 22:21 PDT

Identified - Our engineers have identified an issue where outbound WhatsApp messages with media are not delivered with error 63021. Also affects users of Conversations who are sending WhatsApp messages. We expect to provide another update in 1 hour or as soon as more information becomes available
Mar 15, 21:26 PDT

United States and Canada Twilio SMS and MMS Maintenance

Completed - The scheduled maintenance has been completed.
Mar 15, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 17:00 PDT

Scheduled - Twilio is conducting planned maintenance over Silver Spring Datacenter from 15 March 2025 at 17:00 PDT until 15 March 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset long code and toll free numbers. There will be no service impact for customers connected via TLS and those connected to our Seattle Datacenter.
Mar 10, 17:26 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Mar 15, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 16:15 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 15 March 2025 at 16:15 PDT until 15 March 2025 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Mar 13, 07:21 PDT

SMS Delivery Delays to Etisalat/Moov Network in Niger

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Etisalat/Moov Network in Niger. This incident has been resolved.
Mar 15, 15:23 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Etisalat/Moov Network in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 15, 13:23 PDT

Update - We continue experiencing SMS delivery delays when sending messages to Etisalat/Moov Network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 15, 12:25 PDT

Update - We are experiencing SMS delivery delays when sending messages to Etisalat/Moov Network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 15, 10:24 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Etisalat/Moov Network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 15, 09:27 PDT

Mar 14, 2025

Intermittent Outages or Failed API Requests with Dialing Permissions

Resolved - The intermittent outages or failed API requests with Dialing Permissions in our Voice API are operating normally at this time.
Mar 14, 17:31 PDT

Monitoring - The intermittent outage or failures with Dialing Permissions in our Voice API is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Mar 14, 16:59 PDT

Update - We are continuing to investigate the intermittent outages or failed API requests with Dialing Permissions in our Voice API. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 14, 15:08 PDT

Update - We are investigating intermittent outages or failed API requests with Dialing Permissions in our Voice API. We expect to provide another update in 1 hour or as soon as more information becomes available
Mar 14, 14:10 PDT

Investigating - Our monitoring systems have detected a potential issue with our Programmable Voice Services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 14, 13:47 PDT

United States Account Security Carrier Partner Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Mar 14, 15:34 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 21:01 PDT

Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 12 March 2025 at 21:00 PDT until 19 March 2025 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 12, 13:18 PDT

SMS Delivery Report Delays to CAMTEL in Cameroon

Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to CAMTEL in Cameroon. This incident has been resolved.
Mar 14, 13:10 PDT

Monitoring - We are observing recovery in SMS Delivery Report Delays to CAMTEL in Cameroon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 14, 11:11 PDT

Update - We continue to experience SMS Delivery Report Delays to CAMTEL in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 14, 09:01 PDT

Update - We are continuing to investigate this issue.
Mar 14, 08:09 PDT

Update - We are continuing to investigate this issue.
Mar 14, 08:08 PDT

Investigating - We are experiencing SMS Delivery Report Delays to CAMTEL in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 14, 08:00 PDT

United States MMS Carrier Maintenance - Verizon

Completed - The scheduled maintenance has been completed.
Mar 14, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 19:02 PDT

Scheduled - The Verizon network in the United States is conducting a planned maintenance from 12 March 2025 at 19:00 PDT until 14 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from Verizon United States handsets.
Mar 11, 14:56 PDT

Mar 13, 2025

AccSec US Verizon API Issue

Resolved - We are no longer seeing AccSec - US Verizon API Errors. This incident has been resolved.
Mar 13, 21:51 PDT

Update - We are continue to experience AccSec - US Verizon API Errors. Our engineers are working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Mar 13, 20:15 PDT

Investigating - Our monitoring systems have detected a potential issue with AccSec - US Verizon API Errors. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 13, 19:38 PDT

Incorrect Data on Deactivations API for 2025-03-05

Resolved - Twilio has identified a large number of incorrect entries in the Deactivation API for March 5th, 2025. We are working with the carrier to identify the corrected list. To avoid further customer impact, we have removed the incorrect file until we can replace it with a corrected one.

When querying 2025-03-05 on the Deactivations API, you will receive a 20404 error response.
Mar 13, 18:46 PDT

Update - Our engineers are currently investigating the customer impact of a retroactive issue with Intermittent SMS/MMS Deliverability Issues. We will follow up and provide customer impact details within 2 hours.

Twilio has identified a large number of incorrect entries in the Deactivation API for March 5th, 2025. We are working with the carrier to identify the corrected list. To avoid further customer impact, we have removed the incorrect file until we can replace it with a corrected one.

When querying 2025-03-05 on the Deactivations API, you will receive a 20404 error response.
Mar 13, 18:24 PDT

Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Intermittent SMS/MMS Deliverability Issues to AT&T. We will follow up and provide customer impact details within 2 hours.

Twilio has identified a large number of incorrect entries in the Deactivation API for March 5th, 2025. We are working with the carrier to identify the corrected list. To avoid further customer impact, we have removed the incorrect file until we can replace it with a corrected one.

When querying 2025-03-05 on the Deactivations API, you will receive a 20404 error response.
Mar 13, 18:23 PDT

Russia SMS Carrier Maintenance - MegaFon and Yota

Completed - The scheduled maintenance has been completed.
Mar 13, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 13:01 PDT

Scheduled - The MegaFon and Yota networks in Russia are conducting a planned maintenance from 13 March 2025 at 13:00 PDT until 13 March 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon and Yota Russia handsets.
Mar 11, 16:15 PDT

Indonesia SMS Carrier Maintenance - XL Axiata

Completed - The scheduled maintenance has been completed.
Mar 13, 13:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 11:00 PDT

Scheduled - The XL Axiata network in Indonesia is conducting a planned maintenance from 13 March 2025 at 11:00 PDT until 13 March 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata Indonesia handsets.
Mar 12, 00:00 PDT

SMS Delivery Delays to Telefonica in Chile

Resolved - We are no longer experiencing SMS Delivery Delays to Telefonica in Chile. This incident has been resolved.
Mar 13, 09:56 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 13, 07:59 PDT

Investigating - We are still experiencing SMS Delivery Delays to Telefonica in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 13, 07:02 PDT

Update - We are continuing to experience SMS Delivery Delays to Telefonica in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 13, 01:34 PDT

Update - We are continuing to experience SMS Delivery Delays to Telefonica in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 12, 22:34 PDT

Investigating - We are experiencing SMS Delivery Delays to Telefonica in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 12, 21:36 PDT

SMS Delivery Delays to Algar Network In Brazil

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Algar Network In Brazil. This incident has been resolved.
Mar 13, 09:54 PDT

Monitoring - We are observing recovery in SMS Delivery Delays to Algar Network In Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 13, 07:54 PDT

Update - We continue to experience SMS delivery delays when sending messages to Algar Network In Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 12, 23:32 PDT

Update - We continue to experience SMS delivery delays when sending messages to Algar Network In Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 12, 19:33 PDT

Update - We continue to experience SMS delivery delays when sending messages to Algar Network In Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 12, 17:33 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Algar Network In Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 12, 16:39 PDT

Untiered Account Generating High Traffic and Getting Rate Limited Could Impact Downstreams

Resolved - We have fully investigated the untiered account generating high traffic and getting rate limited could impact downstreams issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Mar 13, 09:07 PDT

Investigating - We've become aware of a potential issue with Untiered account generating high traffic and getting rate limited could impact downstreams. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 13, 08:24 PDT

United States SMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Mar 13, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 19:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 12 March 2025 at 19:00 PDT until 13 March 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Mar 6, 15:11 PST

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 13, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 23:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 12 March 2025 at 23:00 PDT until 13 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes and short codes.
Mar 7, 17:43 PST

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Mar 13, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 21:00 PDT

Scheduled - A subset of small networks in the US are conducting a planned maintenance from 12 March 2025 at 21:00 PDT until 13 March 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Mar 7, 19:38 PST

Mar 12, 2025

United States Account Security Service Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 12, 22:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 19:01 PDT

Scheduled - Our service partner is conducting a planned maintenance from 12 March 2025 at 19:00 PDT until 12 March 2025 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: AT&T Mobility United States, Sprint United States, T-Mobile United States, Verizon Wireless United States.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
Mar 4, 15:21 PST

Multiple Destination SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Mar 12, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 15:01 PDT

Scheduled - Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 12 March 2025 at 15:00 PDT until 12 March 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via subset of United States and Canada long codes and short codes.
Mar 3, 15:57 PST

Issue with Purchasing International Phone Numbers with a Primary Customer Profile

Resolved - Twilio customers may have experience 5xx errors while trying to purchase international phone numbers with an approved primary customer profile. This impact was visible from 3/13 to 3/17. This issue was identified by our team and resolved on 3/18. There is no current impact to purchasing international numbers.
Mar 12, 22:00 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Mar 12, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 19:03 PDT

Scheduled - A subset of small networks in the US are conducting a planned maintenance from 12 March 2025 at 19:00 PDT until 12 March 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via subset of short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 12, 15:53 PDT

Russia SMS Carrier Maintenance - MegaFon and Yota

Completed - The scheduled maintenance has been completed.
Mar 12, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 13:00 PDT

Scheduled - The MegaFon and Yota networks in Russia are conducting a series of planned maintenances from 10 March 2025 at 13:00 PDT until 12 March 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon and Yota Russia handsets.

Note, the maintenance will be carried out on each of the following dates and times:

10 March 2025 at 13:00 PDT until 10 March 2025 at 17:00 PDT

12 March 2025 at 13:00 PDT until 12 March 2025 at 17:00 PDT
Mar 7, 02:38 PST

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Mar 12, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 14:00 PDT

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 12 March 2025 at 14:00 PDT until 12 March 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Mar 10, 07:58 PDT

SMS Delivery Delays to Multiple Networks In Mexico

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks In Mexico Via Subset Of Sender IDs. This incident has been resolved.
Mar 12, 15:52 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Networks In Mexico Via Subset Of Sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 12, 13:53 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Multiple Networks In Mexico Via Subset Of Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 12, 10:10 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Multiple Networks In Mexico Via Subset Of Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 12, 08:18 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Multiple Networks In Mexico Via Subset Of Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 12, 07:24 PDT

Twilio Console Causing Loop when Logging into Twilio Accounts

Resolved - The Twilio Console issue has been resolved and is operating normally at this time.
Mar 12, 15:23 PDT

Monitoring - Our Engineering team have deployed a fix for the error causing a loop on the Twilio Console, and are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Mar 12, 14:53 PDT

Investigating - We've become aware of a potential issue with the Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 12, 14:27 PDT

Malaysia SMS Carrier Maintenance - Maxis

Completed - The scheduled maintenance has been completed.
Mar 12, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 09:00 PDT

Scheduled - The Maxis network in Malaysia is conducting a planned maintenance from 12 March 2025 at 09:00 PDT until 12 March 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Maxis Malaysia handsets.
Feb 28, 13:51 PST

SMS Delivery Report Delays When Sending SMS to Multiple Networks in Taiwan, Province of China

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Chunghwa in Taiwan, Province of China. This incident has been resolved.
Mar 12, 14:55 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Chunghwa in Taiwan, Province of China. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 12, 12:58 PDT

Update - We are still experiencing delays in receiving message delivery reports when sending SMS to Chunghwa in Taiwan, Province of China. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 12, 11:01 PDT

Investigating - We are experiencing delays in receiving message delivery reports when sending SMS to Chunghwa in Taiwan, Province of China. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 12, 10:13 PDT

SMS Delivery Delays to Drillisch 1&1 Network in Germany

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Drillisch 1&1 Network in Germany. This incident has been resolved.
Mar 12, 14:32 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Drillisch 1&1 Network in Germany We will continue monitoring the service to ensure a full recovery. We will provide another update in 2. hours or as soon as more information becomes available.
Mar 12, 12:36 PDT

Update - We are experiencing SMS delivery delays when sending messages to Drillisch 1&1 Network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 12, 10:48 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Drillisch 1&1 Network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 12, 09:48 PDT

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV

Completed - The scheduled maintenance has been completed.
Mar 12, 13:59 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 11:20 PDT

Scheduled - The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 12 March 2025 at 11:20 PDT until 12 March 2025 at 13:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.
Mar 11, 03:46 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The below maintenance has been cancelled.

United States SMS and MMS Carrier Maintenance - T-Mobile
The T-Mobile network in the United States is conducting a planned maintenance from 12 March 2025 at 19:00 PDT until 13 March 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
Mar 12, 13:20 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 12 March 2025 at 19:00 PDT until 13 March 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
Mar 6, 18:23 PST

Webhook Callbacks Degraded

Resolved - The issue affecting Webhook callbacks has been resolved, and the service is functioning normally at this time.
Mar 12, 10:37 PDT

Update - Twilio callback service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.
Mar 11, 10:39 PDT

Monitoring - Twilio callback service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Mar 11, 08:50 PDT

Update - Twilio callback service is degraded and customers may experience failed webhook callbacks for a small portion of their traffic. Our engineering team is currently investigating the root cause of the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 11, 07:56 PDT

Investigating - Twilio callback service is degraded and customers may experience failed webhook callbacks for a small portion of their traffic. Our engineering team is currently investigating the root cause of the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 11, 06:57 PDT

On Call Engineers are Investigating an issue with Flex AI.

Resolved - We have fully investigated the issue with Flex AI issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Mar 12, 10:07 PDT

Investigating - Our monitoring systems have detected a potential issue with Flex AI. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 12, 09:58 PDT

SMS Delivery Delays to Babilon-M Network in Tajikistan

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Babilon-M network in Tajikistan. This incident has been resolved.
Mar 12, 09:37 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Babilon-M network in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 12, 07:36 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Babilon-M network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 12, 06:38 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Babilon-M network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 12, 05:37 PDT

Mar 11, 2025

Mar 10, 2025

Related

Scheduled Maintenance

Russia SMS Carrier Maintenance - MegaFon and Yota Mar 24, 2025 13:00-17:00 PDT

Russia SMS Carrier Maintenance - Beeline Mar 24, 2025 14:00-17:00 PDT

Russia SMS Carrier Maintenance - MTT Mar 24, 2025 14:01-16:00 PDT

United Kingdom SMS Carrier Partner Maintenance Mar 24, 2025 16:00-20:00 PDT

Multiple Destination MMS Carrier Partner Maintenance Mar 24, 2025 21:00 - Mar 27, 2025 04:00 PDT

France SMS Carrier Maintenance - Bouygues Telecom Mar 24, 2025 22:00-23:00 PDT

Mexico SMS Carrier Maintenance - AT&T Mar 24, 2025 22:00 - Mar 25, 2025 03:00 PDT

Multiple Destination SMS Carrier Partner Maintenance Mar 24, 2025 23:00 - Mar 25, 2025 01:30 PDT

Planned Maintenance for Flex Mar 25, 2025 04:00-04:45 PDT

Singapore SMS Carrier Maintenance - SingTel Mar 25, 2025 10:00 - Apr 1, 2025 14:00 PDT

Russia SMS Carrier Maintenance - MegaFon Mar 25, 2025 13:00-15:00 PDT

Ukraine SMS Carrier Maintenance - life:) Mar 25, 2025 15:00-21:00 PDT

Maintenance for the Primary Phone numbers Database Mar 25, 2025 17:00-20:00 PDT

Kuwait SMS Carrier Partner Maintenance Mar 25, 2025 17:00-19:00 PDT

Russia SMS Carrier Maintenance - MTS Mar 25, 2025 21:30-23:00 PDT

France SMS Carrier Maintenance - Bouygues Telecom Mar 25, 2025 22:00-23:00 PDT

United States SMS Carrier Partner Maintenance Mar 25, 2025 23:00 - Mar 26, 2025 03:00 PDT

United States SMS Carrier Partner Maintenance Mar 26, 2025 00:00-04:00 PDT

United States MMS Carrier Partner Maintenance Mar 26, 2025 01:00-03:00 PDT

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV Mar 26, 2025 11:20-13:59 PDT

Multiple Destination SMS and MMS Carrier Partner Maintenance Mar 26, 2025 20:00 - Mar 27, 2025 03:00 PDT

Austria, United Kingdom and Italy Account Security Carriers Partners Maintenance - Drei, Three and Wind Tre Mar 26, 2025 22:30 - Mar 27, 2025 00:30 PDT

Multiple Destination SMS and MMS Carrier Partner Maintenance Mar 27, 2025 20:00 - Mar 28, 2025 03:00 PDT

United States SMS Carrier Maintenance - Verizon Mar 31, 2025 21:00 - Apr 1, 2025 00:00 PDT

United States MMS Carrier Partner Maintenance Apr 1, 2025 01:00-03:00 PDT

Twilio Programmable Messaging (Messaging Channels) and Verify - Maintenance Apr 2, 2025 20:00-20:30 PDT

US SMS Carrier Maintenance - Small US Carriers Apr 8, 2025 02:00-04:00 PDT

Past Incidents

Russia SMS Carrier Maintenance - MegaFon and Yota Mar `24`, `2025` `13:00`-`17:00` PDT

Russia SMS Carrier Maintenance - Beeline Mar `24`, `2025` `14:00`-`17:00` PDT

Russia SMS Carrier Maintenance - MTT Mar `24`, `2025` `14:01`-`16:00` PDT

United Kingdom SMS Carrier Partner Maintenance Mar `24`, `2025` `16:00`-`20:00` PDT

Multiple Destination MMS Carrier Partner Maintenance Mar `24`, `2025` `21:00` - Mar `27`, `2025` `04:00` PDT

France SMS Carrier Maintenance - Bouygues Telecom Mar `24`, `2025` `22:00`-`23:00` PDT

Mexico SMS Carrier Maintenance - AT&T Mar `24`, `2025` `22:00` - Mar `25`, `2025` `03:00` PDT

Multiple Destination SMS Carrier Partner Maintenance Mar `24`, `2025` `23:00` - Mar `25`, `2025` `01:30` PDT

Planned Maintenance for Flex Mar `25`, `2025` `04:00`-`04:45` PDT

Singapore SMS Carrier Maintenance - SingTel Mar `25`, `2025` `10:00` - Apr `1`, `2025` `14:00` PDT

Russia SMS Carrier Maintenance - MegaFon Mar `25`, `2025` `13:00`-`15:00` PDT

Ukraine SMS Carrier Maintenance - life:) Mar `25`, `2025` `15:00`-`21:00` PDT

Maintenance for the Primary Phone numbers Database Mar `25`, `2025` `17:00`-`20:00` PDT

Kuwait SMS Carrier Partner Maintenance Mar `25`, `2025` `17:00`-`19:00` PDT

Russia SMS Carrier Maintenance - MTS Mar `25`, `2025` `21:30`-`23:00` PDT

France SMS Carrier Maintenance - Bouygues Telecom Mar `25`, `2025` `22:00`-`23:00` PDT

United States SMS Carrier Partner Maintenance Mar `25`, `2025` `23:00` - Mar `26`, `2025` `03:00` PDT

United States SMS Carrier Partner Maintenance Mar `26`, `2025` `00:00`-`04:00` PDT

United States MMS Carrier Partner Maintenance Mar `26`, `2025` `01:00`-`03:00` PDT

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV Mar `26`, `2025` `11:20`-`13:59` PDT

Multiple Destination SMS and MMS Carrier Partner Maintenance Mar `26`, `2025` `20:00` - Mar `27`, `2025` `03:00` PDT

Austria, United Kingdom and Italy Account Security Carriers Partners Maintenance - Drei, Three and Wind Tre Mar `26`, `2025` `22:30` - Mar `27`, `2025` `00:30` PDT

Multiple Destination SMS and MMS Carrier Partner Maintenance Mar `27`, `2025` `20:00` - Mar `28`, `2025` `03:00` PDT

United States SMS Carrier Maintenance - Verizon Mar `31`, `2025` `21:00` - Apr `1`, `2025` `00:00` PDT

United States MMS Carrier Partner Maintenance Apr `1`, `2025` `01:00`-`03:00` PDT

Twilio Programmable Messaging (Messaging Channels) and Verify - Maintenance Apr `2`, `2025` `20:00`-`20:30` PDT

US SMS Carrier Maintenance - Small US Carriers Apr `8`, `2025` `02:00`-`04:00` PDT