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Issues related to Twilio’s Software
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    Issues found outside of Twilio’s Network
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      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics
        SMS Delivery Delays and Failures from Twilio to NumberBarn United States
        Monitoring - We have observed a recovery in SMS delivery from Twilio to NumberBarn network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 04, 2026 - 14:21 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to NumberBarn network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 03, 2026 - 15:23 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to NumberBarn network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Jun 02, 2026 - 23:22 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to NumberBarn network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jun 02, 2026 - 15:17 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to NumberBarn network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 02, 2026 - 11:16 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to NumberBarn network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 02, 2026 - 09:16 PDT
        Update - We are continuing to work on a fix for this issue.
        Jun 02, 2026 - 09:15 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to NumberBarn network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 02, 2026 - 08:15 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to NumberBarn network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 02, 2026 - 07:11 PDT
        SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems United States
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 04, 2026 - 14:18 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 04, 2026 - 12:17 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 04, 2026 - 11:17 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 04, 2026 - 10:51 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 04, 2026 - 09:51 PDT
        SMS Delivery Delays and Failures from Twilio to Babilon-M Tajikistan
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Babilon-M network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 04, 2026 - 13:24 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Babilon-M network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 04, 2026 - 11:19 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Babilon-M network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 04, 2026 - 10:18 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Babilon-M network subscribers in Tajikistan. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jun 04, 2026 - 07:12 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Babilon-M network subscribers in Tajikistan. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 04, 2026 - 03:10 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Babilon-M network subscribers in Tajikistan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 04, 2026 - 01:10 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Babilon-M network subscribers in Tajikistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 04, 2026 - 00:01 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 04, 2026 - 13:05 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 04 June 2026 at 13:05 PDT until 04 June 2026 at 22:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Jun 4, 2026 13:05-22:45 PDT
        Multiple Destination Voice Carrier Partner Maintenance
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 04, 2026 - 13:02 PDT
        Scheduled - Our Voice carrier partner in Ghana, Rwanda, South Africa and Nigeria is conducting a series of planned maintenances from 04 June 2026 at 13:00 PDT until 05 June 2026 at 20:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Ghana, Rwanda, South Africa and Nigeria mobile phone numbers.



        Note, the maintenance will be carried out on each of the following dates and times:



        04 June 2026 at 13:00 PDT until 04 June 2026 at 20:00 PDT

        05 June 2026 at 13:00 PDT until 05 June 2026 at 20:00 PDT



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jun 4, 2026 13:00 - Jun 5, 2026 20:00 PDT
        Russia SMS Carrier Maintenance - Win Mobile and Volna mobile
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 04, 2026 - 13:01 PDT
        Scheduled - The Win Mobile and Volna mobile networks in Russia are conducting a planned maintenance from 04 June 2026 at 13:00 PDT until 04 June 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Win Mobile and Volna mobile Russia handsets.
        Jun 4, 2026 13:00-18:00 PDT
        Russia SMS Carrier Maintenance - MegaFon
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 04, 2026 - 13:00 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 04 June 2026 at 13:00 PDT until 04 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Jun 4, 2026 13:00-17:00 PDT
        SMS Delivery Failures from Twilio Phone Numbers to TeleTalk Bangladesh
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to TeleTalk network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 04, 2026 - 12:29 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to TeleTalk network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 04, 2026 - 10:28 PDT
        Identified - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to TeleTalk network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 04, 2026 - 09:28 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to TeleTalk network subscribers in Bangladesh. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 04, 2026 - 06:37 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to TeleTalk network subscribers in Bangladesh. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 04, 2026 - 04:36 PDT
        Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to TeleTalk network subscribers in Bangladesh. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 04, 2026 - 03:31 PDT
        National Phone Numbers Outside of the US Blocked in 1Console
        Monitoring - Attempting to purchase national phone numbers outside of the US through 1Console are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Jun 04, 2026 - 12:15 PDT
        Update - Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Jun 04, 2026 - 09:39 PDT
        Update - Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Jun 03, 2026 - 09:39 PDT
        Update - Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Jun 02, 2026 - 09:39 PDT
        Update - Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Jun 01, 2026 - 09:29 PDT
        Update - Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 31, 2026 - 09:26 PDT
        Update - Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 30, 2026 - 09:26 PDT
        Identified - Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 29, 2026 - 09:26 PDT
        Update - Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 29, 2026 - 08:27 PDT
        Investigating - Our monitoring systems have detected a potential issue with purchasing non-US national phone numbers. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        May 29, 2026 - 08:05 PDT
        SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to T-Mobile Netherlands
        Update - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to T-Mobile network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
        Jun 04, 2026 - 11:19 PDT
        Update - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to T-Mobile network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 04, 2026 - 07:10 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to T-Mobile network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 04, 2026 - 05:08 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to T-Mobile network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Jun 03, 2026 - 23:05 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to T-Mobile network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jun 03, 2026 - 15:04 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to T-Mobile network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 03, 2026 - 11:04 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to T-Mobile network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 03, 2026 - 09:03 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to T-Mobile network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 03, 2026 - 08:03 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to T-Mobile network subscribers in Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 03, 2026 - 07:01 PDT
        Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 04, 2026 - 11:00 PDT
        Scheduled - The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 04 June 2026 at 11:00 PDT until 04 June 2026 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.
        Jun 4, 2026 11:00-16:00 PDT
        SMS Delivery Delays From a Subset of Twilio Alphanumeric Sender IDs to Vodacom Tanzania
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Vodacom network subscribers in Tanzania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 04, 2026 - 10:43 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Vodacom network subscribers in Tanzania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Jun 03, 2026 - 18:43 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Vodacom network subscribers in Tanzania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jun 03, 2026 - 10:40 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Vodacom network subscribers in Tanzania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 03, 2026 - 06:39 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Vodacom network subscribers in Tanzania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 03, 2026 - 04:39 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Vodacom network subscribers in Tanzania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 03, 2026 - 03:37 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Jun 03, 2026 - 03:32 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jun 02, 2026 - 19:32 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 02, 2026 - 15:29 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 02, 2026 - 13:29 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 02, 2026 - 12:28 PDT
        Flex Ai Copilot Errors While Creating Channel Notes
        Update - Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.
        Jun 04, 2026 - 04:29 PDT
        Update - Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.
        Jun 03, 2026 - 04:29 PDT
        Update - Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 16 hours or as soon as more information becomes available.
        Jun 02, 2026 - 12:29 PDT
        Update - Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 8 hours or as soon as more information becomes available.
        Jun 01, 2026 - 22:39 PDT
        Update - Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 4 hours or as soon as more information becomes available.
        Jun 01, 2026 - 18:45 PDT
        Monitoring - Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Jun 01, 2026 - 16:39 PDT
        Update - Our engineers have identified the issue with Flex Ai Copilot errors while creating channel notes and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jun 01, 2026 - 13:33 PDT
        Update - Our engineers have identified the issue with Flex Ai Copilot errors while creating channel notes and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jun 01, 2026 - 11:33 PDT
        Update - Our engineers have identified the issue with Flex Ai Copilot errors while creating channel notes and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jun 01, 2026 - 10:52 PDT
        Identified - Our engineers have identified the issue with Flex Ai Copilot errors while creating channel notes and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jun 01, 2026 - 10:35 PDT
        SMS Delivery Failures from a Subset of Twilio Short Codes to Google Voice United States
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 03, 2026 - 21:44 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 02, 2026 - 21:44 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 01, 2026 - 21:43 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 31, 2026 - 21:41 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 30, 2026 - 21:35 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 29, 2026 - 21:34 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 28, 2026 - 21:34 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 27, 2026 - 21:34 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 26, 2026 - 21:28 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 25, 2026 - 21:27 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 24, 2026 - 21:26 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 23, 2026 - 21:26 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 22, 2026 - 21:25 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 21, 2026 - 21:25 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 20, 2026 - 21:16 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 19, 2026 - 21:15 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 18, 2026 - 21:08 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 17, 2026 - 21:08 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 16, 2026 - 21:00 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 15, 2026 - 21:00 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 14, 2026 - 20:59 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 13, 2026 - 20:59 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 12, 2026 - 20:59 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 11, 2026 - 20:52 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 10, 2026 - 20:50 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 09, 2026 - 20:50 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 08, 2026 - 20:44 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 07, 2026 - 20:44 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 06, 2026 - 20:43 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 05, 2026 - 20:43 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        May 05, 2026 - 04:43 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 04, 2026 - 20:42 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 04, 2026 - 16:41 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 04, 2026 - 14:41 PDT
        Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 04, 2026 - 13:40 PDT
        Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 04, 2026 - 13:40 PDT
        Voice Call Failures from Twilio Phone Numbers to Vivo Brazil
        Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 03, 2026 - 16:33 PDT
        Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Jun 03, 2026 - 00:33 PDT
        Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jun 02, 2026 - 16:32 PDT
        Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 02, 2026 - 12:32 PDT
        Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 02, 2026 - 10:31 PDT
        Identified - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 02, 2026 - 09:31 PDT
        Investigating - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 02, 2026 - 09:28 PDT
        Uptime over the past 90 days. View historical uptime.
        PROGRAMMABLE MESSAGING Operational
        90 days ago
        99.99 % uptime
        Today
        MMS Operational
        SMS Operational
        SMPP Operational
        Messaging Channels Operational
        Notify Operational
        Conversations Operational
        Messaging Insights Operational
        Messaging Services Operational
        Content API Operational
        Toll-free verification Operational
        90 days ago
        100.0 % uptime
        Today
        RCS Messaging Operational
        90 days ago
        100.0 % uptime
        Today
        Programmable Messaging API Operational
        90 days ago
        99.98 % uptime
        Today
        Intelligent Alerts Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE US1 Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN US1 Operational
        SIP Interface US1 Operational
        Client Web US1 Operational
        Client Mobile US1 Operational
        Conference US1 Operational
        Recording US1 Operational
        Queue US1 Operational
        Text-to-Speech US1 Operational
        Recording Transcriptions US1 Operational
        TwiML US1 Operational
        Voice Insights US1 Operational
        Speech Recognition (Gather Speech) US1 Operational
        Realtime Transcriptions US1 Operational
        90 days ago
        100.0 % uptime
        Today
        Intelligence US1 Operational
        Pay US1 Operational
        Media Streams US1 Operational
        Dialogflow US1 Operational
        ConversationRelay US1 Operational
        90 days ago
        100.0 % uptime
        Today
        Voice REST API US1 Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE AU1 Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN AU1 Operational
        SIP Interface AU1 Operational
        Client Web AU1 Operational
        Client Mobile AU1 Operational
        Conference AU1 Operational
        Recording AU1 Operational
        Queue AU1 Operational
        Text-to-Speech AU1 Operational
        Recording Transcriptions AU1 Operational
        TwiML AU1 Operational
        Voice Insights AU1 Operational
        Speech Recognition (Gather Speech) AU1 Operational
        Realtime Transcriptions AU1 Operational
        90 days ago
        100.0 % uptime
        Today
        Pay AU1 Operational
        Media Streams AU1 Operational
        ConversationRelay AU1 Operational
        Voice REST API AU1 Operational
        PROGRAMMABLE VOICE IE1 Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN IE1 Operational
        SIP Interface IE1 Operational
        Client Web IE1 Operational
        Client Mobile IE1 Operational
        Conference IE1 Operational
        Recording IE1 Operational
        Queue IE1 Operational
        Text-to-Speech IE1 Operational
        Recording Transcriptions IE1 Operational
        TwiML IE1 Operational
        Voice Insights IE1 Operational
        Speech Recognition (Gather Speech) IE1 Operational
        Realtime Transcriptions IE1 Operational
        90 days ago
        100.0 % uptime
        Today
        Pay IE1 Operational
        Media Streams IE1 Operational
        ConversationRelay IE1 Operational
        Voice REST API IE1 Operational
        ACCOUNT SECURITY Operational
        Authy 2FA Operational
        Verify Operational
        Authy App Operational
        Lookup Operational
        ELASTIC SIP TRUNKING US1 Operational
        Origination US1 Operational
        Termination US1 Operational
        ELASTIC SIP TRUNKING AU1 Operational
        Origination AU1 Operational
        Termination AU1 Operational
        ELASTIC SIP TRUNKING IE1 Operational
        Origination IE1 Operational
        Termination IE1 Operational
        TaskRouter Operational
        FLEX Degraded Performance
        Flex Application Platform Operational
        Flex Insights Operational
        Flex Agent Desktop Degraded Performance
        Flex Queue Stats Operational
        Flex Teams View Operational
        Flex Admin Console Operational
        Flex Routing Operational
        Flex Conversations Operational
        Flex Programmable Chat Operational
        Flex Programmable Voice Operational
        Proxy Operational
        Flex Plugins Operational
        Flex Billing Operational
        CONVERSATIONS Operational
        Conversation Orchestrator Operational
        Conversation Intelligence Operational
        Conversation Memory Operational
        Enterprise Knowledge Operational
        TWILIO EMAIL Operational
        Mailsend: Comms API Operational
        Logs Operational
        INTERCONNECT Operational
        PHONE NUMBERS Operational
        PROGRAMMABLE CHAT Operational
        PROGRAMMABLE VIDEO Operational
        90 days ago
        100.0 % uptime
        Today
        Group Rooms Operational
        Peer-to-Peer Rooms Operational
        Recordings Operational
        Compositions Operational
        Network Traversal Service Operational
        Go Rooms Operational
        Video Insights Operational
        Realtime Transcriptions Operational
        90 days ago
        100.0 % uptime
        Today
        PROXY Operational
        SERVERLESS Operational
        Studio Operational
        Functions Operational
        Assets Operational
        TwiML Bins Operational
        Sync Operational
        DEVELOPER TOOLS Operational
        Console Operational
        Event Streams Operational
        Debugger & Alarms Operational
        Documentation Operational
        REST API Operational
        Bulk Export Operational
        TWILIO PLATFORM Operational
        Billing Operational
        Customer Support Center Operational
        Other Operational
        Account Insights Operational
        Trust Hub Operational
        Organization Operational
        CARRIER NETWORK Degraded Performance
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Short Code, North America Operational
        MMS Short Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        Voice, North America Operational
        Voice, Latin America Degraded Performance
        SMS, Latin America Operational
        Voice, APAC Operational
        SMS, APAC Degraded Performance
        MMS, APAC Degraded Performance
        Voice, Europe Operational
        SMS, Europe Operational
        Voice, Middle East & Africa Under Maintenance
        SMS, Middle East & Africa Degraded Performance
        Verify Silent Network Auth Operational
        Lookup Identity Match Under Maintenance
        Lookup Line Type Intelligence [Legacy API] Operational
        Lookup Line Type Intelligence [Twilio API] Operational
        Lookup SIM Swap Under Maintenance
        Legacy Identity MatchAndAttributes Under Maintenance
        FRONTLINE Operational
        Sender ID Operational
        90 days ago
        100.0 % uptime
        Today
        ZIPWHIP MESSAGING Operational
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        ZIPWHIP TOOLS Operational
        Zipwhip Provisioner Dashboard and API Operational
        Zipwhip Support Ticketing Operational
        Toll-Free Verification Portal Operational
        Operational
        Degraded Performance
        Partial Outage
        Major Outage
        Maintenance
        Major outage
        Partial outage
        No downtime recorded on this day.
        No data exists for this day.
        had a major outage.
        had a partial outage.

        No incidents or maintenance related to this downtime.

        Scheduled Maintenance

        Netherlands SMS Carrier Maintenance - KPN Jun 4, 2026 15:05-17:00 PDT

        Scheduled - The KPN network in the Netherlands is conducting a planned maintenance from 04 June 2026 at 15:05 PDT until 04 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to KPN Netherlands handsets.
        May 19, 2026 - 20:40 PDT

        United States SMS and MMS Carrier Maintenance - T-Mobile Jun 4, 2026 20:00 - Jun 5, 2026 04:00 PDT

        The T-Mobile network in the United States is conducting a planned maintenance from 04 June 2026 at 20:00 PDT until 05 June 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Posted on Jun 03, 2026 - 16:08 PDT

        Russia SMS Carrier Maintenance - Volna mobile, Win Mobile and Personnal Communicational Jun 5, 2026 12:00-17:00 PDT

        The Volna mobile, Win Mobile and Personnal Communicational networks in Russia are conducting a planned maintenance from 05 June 2026 at 12:00 PDT until 05 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Volna mobile, Win Mobile and Personnal Communicational Russia handsets.
        Posted on Apr 30, 2026 - 14:59 PDT

        Belarus SMS Carrier Maintenance - life:) Jun 6, 2026 14:00-22:00 PDT

        The life:) network in Belarus is conducting a planned maintenance from 06 June 2026 at 14:00 PDT until 06 June 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to life:) Belarus handsets.
        Posted on Jun 01, 2026 - 03:05 PDT

        United Kingdom Account Security Carrier Partner Maintenance - EE Jun 7, 2026 06:00-22:40 PDT

        Our carrier partner EE United Kingdom is conducting a planned maintenance from 07 June 2026 at 06:00 PDT until 07 June 2026 at 22:40 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Posted on Jun 03, 2026 - 04:35 PDT

        United States MMS Carrier Partner Maintenance Jun 8, 2026 01:00-02:30 PDT

        Our MMS carrier partner in the United States is conducting a planned maintenance from 08 June 2026 at 01:00 PDT until 08 June 2026 at 02:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States long codes and short codes.
        Posted on May 21, 2026 - 08:41 PDT

        Russia SMS Carrier Maintenance - Tele2 Jun 8, 2026 13:00-17:00 PDT

        The Tele2 network in Russia is conducting a planned maintenance from 08 June 2026 at 13:00 PDT until 08 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Posted on May 29, 2026 - 16:02 PDT

        Russia SMS Carrier Maintenance - Beeline Jun 8, 2026 14:00-17:00 PDT

        The Beeline network in Russia is conducting a planned maintenance from 08 June 2026 at 14:00 PDT until 08 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Posted on Jun 02, 2026 - 12:28 PDT

        Netherlands Account Security Carrier Partner Maintenance - KPN Jun 8, 2026 21:00-22:30 PDT

        Our carrier partner KPN Netherlands is conducting a planned maintenance from 08 June 2026 at 21:00 PDT until 08 June 2026 at 22:30 PDT. During the maintenance window, there could be intermittent API request failures for KPN Netherlands customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap
        Posted on May 29, 2026 - 13:34 PDT

        United States MMS Carrier Partner Maintenance Jun 9, 2026 01:00-03:00 PDT

        Our MMS carrier partner in the United States is conducting a planned maintenance from 09 June 2026 at 01:00 PDT until 09 June 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States long codes and short codes.
        Posted on May 21, 2026 - 08:41 PDT

        Australia Voice Carrier Partner Maintenance Jun 9, 2026 04:00-05:00 PDT

        Our Voice carrier partner in Australia is conducting a planned maintenance from 09 June 2026 at 04:00 PDT until 09 June 2026 at 05:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
        Posted on May 31, 2026 - 23:51 PDT

        Australia Voice Carrier Partner Maintenance Jun 9, 2026 05:00-06:00 PDT

        Our Voice carrier partner in Australia is conducting a planned maintenance from 09 June 2026 at 05:00 PDT until 09 June 2026 at 06:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
        Posted on Jun 02, 2026 - 02:10 PDT

        United States SMS Carrier Partner Maintenance Jun 9, 2026 19:00-20:30 PDT

        Our SMS carrier partner in the United States is conducting a planned maintenance from 09 June 2026 at 19:00 PDT until 09 June 2026 at 20:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
        Posted on Jun 02, 2026 - 15:02 PDT

        Peru SMS Carrier Partner Maintenance Jun 9, 2026 20:30-21:30 PDT

        Our SMS carrier partner in Peru is conducting a planned maintenance from 09 June 2026 at 20:30 PDT until 09 June 2026 at 21:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Peru handsets via subset of Peru short codes.
        Posted on May 05, 2026 - 11:42 PDT

        Mexico SMS Carrier Maintenance - Telcel Jun 9, 2026 21:00-22:00 PDT

        The Telcel network in Mexico is conducting a planned maintenance from 09 June 2026 at 21:00 PDT until 09 June 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel Mexico handsets.
        Posted on Jun 04, 2026 - 00:03 PDT

        Mexico SMS Carrier Partner Maintenance Jun 9, 2026 21:00-22:00 PDT

        Our SMS carrier partner in Mexico is conducting a planned maintenance from 09 June 2026 at 21:00 PDT until 09 June 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mexico handsets.
        Posted on Jun 03, 2026 - 16:58 PDT

        Russia SMS Carrier Maintenance - Tele2 Jun 10, 2026 13:00-17:00 PDT

        The Tele2 network in Russia is conducting a planned maintenance from 10 June 2026 at 13:00 PDT until 10 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Posted on May 29, 2026 - 16:03 PDT

        United Kingdom Account Security Carrier Partner Maintenance - Three Jun 10, 2026 15:00-16:00 PDT

        Our carrier partner Three United Kingdom is conducting a planned maintenance from 10 June 2026 at 15:00 PDT until 10 June 2026 at 16:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Posted on Jun 04, 2026 - 07:37 PDT

        United States and Canada Twilio SMS and MMS Maintenance Jun 10, 2026 20:00 - Jun 11, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 10 June 2026 at 20:00 PDT until 11 June 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
        Posted on May 01, 2026 - 00:52 PDT

        United States MMS Carrier Partner Maintenance Jun 11, 2026 01:00-02:30 PDT

        Our MMS carrier partner in the United States is conducting a planned maintenance from 11 June 2026 at 01:00 PDT until 11 June 2026 at 02:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
        Posted on May 28, 2026 - 05:48 PDT

        Canada Account Security Service Partner Maintenance Jun 11, 2026 21:00 - Jun 12, 2026 01:00 PDT

        Our service partner is conducting a planned maintenance from 11 June 2026 at 21:00 PDT until 12 June 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
        Posted on May 27, 2026 - 14:17 PDT

        Twilio Voice Maintenance Jun 15, 2026 07:00-08:30 PDT

        Update - We will be undergoing scheduled maintenance during this time.
        May 15, 2026 - 11:01 PDT
        Scheduled - Twilio will conduct planned maintenance on the Singapore Twilio network from 15 Jun 2026 at 7:00 PDT until 15 Jun 2026 at 8:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        May 15, 2026 - 11:00 PDT

        Twilio Interconnect Maintenance Jun 15, 2026 07:00-08:30 PDT

        Twilio will conduct planned maintenance on the Singapore Twilio network from 15 Jun 2026 at 7:00 PDT until 15 Jun 2026 at 8:30 PDT During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on May 15, 2026 - 11:31 PDT

        Russia SMS Carrier Maintenance - Tele2 Jun 15, 2026 13:00-17:00 PDT

        The Tele2 network in Russia is conducting a planned maintenance from 15 June 2026 at 13:00 PDT until 15 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Posted on May 29, 2026 - 16:03 PDT

        Russia SMS Carrier Maintenance - Beeline Jun 15, 2026 14:00-17:00 PDT

        The Beeline network in Russia is conducting a planned maintenance from 15 June 2026 at 14:00 PDT until 15 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Posted on Jun 02, 2026 - 12:30 PDT

        Czech Republic Voice Carrier Partner Maintenance Jun 16, 2026 12:00-18:00 PDT

        Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 16 June 2026 at 12:00 PDT until 16 June 2026 at 18:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
        Posted on Jun 02, 2026 - 07:32 PDT

        Czech Republic Voice Carrier Partner Maintenance Jun 17, 2026 12:00-18:00 PDT

        Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 17 June 2026 at 12:00 PDT until 17 June 2026 at 18:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
        Posted on Jun 02, 2026 - 07:32 PDT

        New Zealand Voice Carrier Partner Maintenance Jun 17, 2026 12:00-13:00 PDT

        Our Voice carrier partner in New Zealand is conducting a planned maintenance from 17 June 2026 at 12:00 PDT until 17 June 2026 at 13:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio New Zealand phone numbers.
        Posted on Jun 02, 2026 - 02:09 PDT

        Russia SMS Carrier Maintenance - Tele2 Jun 17, 2026 13:00-17:00 PDT

        The Tele2 network in Russia is conducting a planned maintenance from 17 June 2026 at 13:00 PDT until 17 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Posted on May 29, 2026 - 16:03 PDT

        United States and Canada Twilio SMS and MMS Maintenance Jun 17, 2026 20:00 - Jun 18, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 17 June 2026 at 20:00 PDT until 18 June 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
        Posted on May 01, 2026 - 00:52 PDT

        Twilio Flex Console Maintenance Jun 21, 2026 09:00-10:00 PDT

        We are conducting a planned maintenance globally between 9:00pm and 10:00pm Pacific Time on 21/06/2026. During the maintenance window, customers might face 5XXs while using flex-configuration public APIs
        Posted on Jun 04, 2026 - 05:31 PDT

        Russia SMS Carrier Maintenance - Tele2 Jun 22, 2026 13:00-17:00 PDT

        The Tele2 network in Russia is conducting a planned maintenance from 22 June 2026 at 13:00 PDT until 22 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Posted on May 29, 2026 - 16:04 PDT

        Russia SMS Carrier Maintenance - Tele2 Jun 24, 2026 13:00-17:00 PDT

        The Tele2 network in Russia is conducting a planned maintenance from 24 June 2026 at 13:00 PDT until 24 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Posted on May 29, 2026 - 16:04 PDT

        United States and Canada Twilio SMS and MMS Maintenance Jun 24, 2026 20:00 - Jun 25, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 24 June 2026 at 20:00 PDT until 25 June 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
        Posted on May 01, 2026 - 00:52 PDT

        Twilio Voice Maintenance Jun 29, 2026 06:00-07:30 PDT

        Twilio will conduct planned maintenance on the Japan Twilio edge location from 29 Jun 2026 at 6:00 PDT until 29 Jun 2026 at 7:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on May 28, 2026 - 19:00 PDT

        Twilio Interconnect Maintenance Jun 29, 2026 06:00-07:30 PDT

        Twilio will conduct planned maintenance on the Japan Twilio edge location from 29 Jun 2026 at 6:00 PDT until 29 Jun 2026 at 7:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on May 28, 2026 - 19:03 PDT

        Russia SMS Carrier Maintenance - Tele2 Jun 29, 2026 13:00-17:00 PDT

        The Tele2 network in Russia is conducting a planned maintenance from 29 June 2026 at 13:00 PDT until 29 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Posted on May 29, 2026 - 16:05 PDT

        United States and Canada Twilio SMS and MMS Maintenance Jul 1, 2026 20:00 - Jul 2, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 01 July 2026 at 20:00 PDT until 02 July 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
        Posted on Jun 01, 2026 - 16:38 PDT

        United States and Canada Twilio SMS and MMS Maintenance Jul 8, 2026 20:00 - Jul 9, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 08 July 2026 at 20:00 PDT until 09 July 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
        Posted on Jun 01, 2026 - 16:38 PDT

        United States and Canada Twilio SMS and MMS Maintenance Jul 15, 2026 20:00 - Jul 16, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 15 July 2026 at 20:00 PDT until 16 July 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
        Posted on Jun 01, 2026 - 16:38 PDT

        United States and Canada Twilio SMS and MMS Maintenance Jul 22, 2026 20:00 - Jul 23, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 22 July 2026 at 20:00 PDT until 23 July 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
        Posted on Jun 01, 2026 - 16:39 PDT

        United States and Canada Twilio SMS and MMS Maintenance Jul 29, 2026 20:00 - Jul 30, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 29 July 2026 at 20:00 PDT until 30 July 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
        Posted on Jun 01, 2026 - 16:39 PDT
        System Metrics Month Week Day
        API Response Time - North America
        Fetching
        API Response Time - Europe
        Fetching
        Jun 4, 2026
        SMS Delivery Delays and Failures between a Subset of Twilio Short Codes and Multiple Networks in Ireland
        Resolved - We have completed our investigation and determined that this event did  result in a subset of  customer's  impact. We have contacted impacted customers to provide additional information about the incident.
        Jun 4, 13:45 PDT
        Investigating - Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Short Codes and network subscribers on multiple networks in Ireland. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 4, 13:19 PDT
        SMS Delivery Failures from Twilio Phone Numbers to MEGACOM Kyrgyzstan
        Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan is operating normally.
        Jun 4, 11:51 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 4, 09:50 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 4, 08:23 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 3, 08:21 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 2, 08:15 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Jun 1, 16:15 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jun 1, 08:13 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 1, 04:12 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 1, 02:04 PDT
        Identified - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 1, 00:58 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 31, 20:57 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 31, 18:52 PDT
        Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 31, 17:51 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 4, 07:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 3, 22:01 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 03 June 2026 at 22:00 PDT until 04 June 2026 at 07:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jun 3, 03:47 PDT
        United States SMS Carrier Maintenance - AT&T and US Cellular Corp.
        Completed - The scheduled maintenance has been completed.
        Jun 4, 06:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 3, 21:00 PDT
        Scheduled - The AT&T and US Cellular Corp. networks in the United States are conducting an emergency maintenance from 03 June 2026 at 21:00 PDT until 04 June 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T and US Cellular Corp. United States handsets when sending via long codes and short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jun 3, 04:35 PDT
        Australia Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 4, 05:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 4, 04:00 PDT
        Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 04 June 2026 at 04:00 PDT until 04 June 2026 at 05:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
        May 26, 17:47 PDT
        Pricing Callback Delays
        Resolved - The issue affecting messaging pricing callbacks, usage notifications for Billing events and balance updates has been resolved and service is operating normally at this time.
        Jun 4, 02:24 PDT
        Monitoring - The issue affecting affecting messaging pricing callbacks, usage notifications for Billing events and balance updates are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Jun 4, 01:54 PDT
        Update - We are currently investigating a service interruption affecting messaging pricing callbacks, usage notifications for Billing events and balance updates being delayed. We will provide another update within 1 hour or as soon as additional information becomes available.
        Jun 4, 01:08 PDT
        Update - We are currently investigating a service interruption affecting messaging pricing callbacks, usage notifications for Billing events and balance updates being delayed. We will provide another update within 1 hour or as soon as additional information becomes available.
        Jun 4, 00:08 PDT
        Update - We are currently investigating a service interruption affecting messaging pricing callbacks, usage notifications for Billing events and balance updates being delayed. We will provide another update within 1 hour or as soon as additional information becomes available.
        Jun 3, 23:09 PDT
        Update - We are currently investigating a service interruption affecting messaging pricing callbacks, usage notifications for Billing events and balance updates being delayed. We will provide another update within 4 hours or as soon as additional information becomes available
        Jun 3, 22:09 PDT
        Update - We are currently investigating a service interruption affecting some pricing callbacks being delayed. We will provide another update within 2 hours or as soon as additional information becomes available.
        Jun 3, 20:14 PDT
        Update - We are currently investigating a service interruption affecting some pricing callbacks being delayed. We will provide another update within 1 hour or as soon as additional information becomes available.
        Jun 3, 19:14 PDT
        Investigating - Our monitoring systems have detected a potential issue with Billable Items Service Errors. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        Jun 3, 17:47 PDT
        United States and Canada Twilio SMS and MMS Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 4, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 3, 20:00 PDT
        Scheduled - Twilio is conducting a planned maintenance from 03 June 2026 at 20:00 PDT until 04 June 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
        May 1, 00:51 PDT
        Jun 3, 2026
        User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for Verizon in United States
        Resolved - The incident has been resolved and User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States is operating normally.
        Jun 3, 23:11 PDT
        Monitoring - We have observed a recovery in User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 3, 21:10 PDT
        Update - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 3, 21:08 PDT
        Identified - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase & high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 3, 20:08 PDT
        Investigating - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Verizon in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 3, 19:51 PDT
        New Zealand Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 3, 23:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 3, 22:00 PDT
        Scheduled - Our Voice carrier partner in New Zealand is conducting a planned maintenance from 03 June 2026 at 22:00 PDT until 03 June 2026 at 23:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio New Zealand phone numbers.
        Jun 2, 02:09 PDT
        Russia SMS Carrier Maintenance - MTS
        Completed - The scheduled maintenance has been completed.
        Jun 3, 21:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 3, 20:01 PDT
        Scheduled - The MTS network in Russia is conducting a planned maintenance from 03 June 2026 at 20:00 PDT until 03 June 2026 at 21:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
        Jun 2, 05:41 PDT
        Russia SMS Carrier Maintenance - MTT
        Completed - The scheduled maintenance has been completed.
        Jun 3, 20:02 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 3, 12:00 PDT
        Scheduled - The MTT network in Russia is conducting a planned maintenance from 03 June 2026 at 12:00 PDT until 03 June 2026 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTT Russia handsets.
        Jun 1, 03:06 PDT
        Whatsapp Sender Onboarding Unavailable
        Resolved - Issue with WhatsApp sender onboarding has been resolved and service is operating normally at this time.
        Jun 3, 19:49 PDT
        Monitoring - WhatsApp sender onboarding is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Jun 3, 19:17 PDT
        Identified - Our engineers have identified the issue affecting WhatsApp sender onboarding and are actively working on a resolution. We will provide another update within the next hour or sooner if additional information becomes available.
        Jun 3, 18:52 PDT
        Update - We are aware of an issue affecting WhatsApp sender onboarding. Customers are unable to complete the onboarding process for new WhatsApp senders. Our team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 3, 18:27 PDT
        Investigating - We are aware of an issue affecting WhatsApp sender onboarding. Customers are unable to complete the onboarding process for new WhatsApp senders. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 3, 17:23 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Jun 3, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 3, 13:01 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 03 June 2026 at 13:00 PDT until 03 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets when sending via long codes and short codes.
        Jun 1, 14:56 PDT
        Russia SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        Jun 3, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 3, 13:00 PDT
        Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 03 June 2026 at 13:00 PDT until 03 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        May 29, 16:02 PDT
        Subset of Inbound Calls from AT&T are Failing Shaken/Stir Verification
        Resolved - The issues for Shaken/Stir verification failures for inbound calls originating from the AT&T network the United States has been resolved and it is operating normally at this time.
        Jun 3, 16:36 PDT
        Monitoring - We have started seeing recovery for Shaken/Stir verification failures for inbound calls originating from the AT&T network the United States. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Jun 3, 16:03 PDT
        Update - Twilio customers may be experiencing Shaken/Stir verification failures for inbound calls originating from the AT&T network the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 3, 13:42 PDT
        Update - Twilio customers may be experiencing Shaken/Stir verification failures for inbound calls originating from the AT&T network the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 3, 12:42 PDT
        Investigating - Our monitoring systems have detected a potential issue with Shaken/Stir validation for a subset of inbound calls. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        Jun 3, 11:40 PDT
        SMS Delivery Delays from Twilio Phone Numbers to Beeline Kazakhstan
        Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to Beeline network subscribers in Kazakhstan is operating normally.
        Jun 3, 16:12 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Beeline network subscribers in Kazakhstan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 3, 14:41 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Beeline network subscribers in Kazakhstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 3, 14:17 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Beeline network subscribers in Kazakhstan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 3, 13:57 PDT
        SMS Delivery Delays from Mexico to a Subset of Twilio Short Codes
        Resolved - The incident has been resolved and SMS delivery from Mexico to a subset of Twilio Short Codes is operating normally.
        Jun 3, 16:05 PDT
        Monitoring - We have observed a recovery in SMS delivery from Mexico to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 3, 14:27 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Mexico to a subset of Twilio Short Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 3, 14:19 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Mexico to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 3, 13:44 PDT
        SMS Delivery Delays from Twilio to MTN Nigeria
        Resolved - The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Nigeria is operating normally.
        Jun 3, 16:04 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 3, 14:09 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 3, 13:26 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 3, 13:20 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Jun 3, 15:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 3, 10:00 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 03 June 2026 at 10:00 PDT until 03 June 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets when sending via long codes and short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jun 2, 15:01 PDT
        SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile and Verizon United States
        Resolved - We have fully investigated the SMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
        Jun 3, 14:04 PDT
        Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 3, 13:41 PDT
        SMS Delivery Delays from a Subset of Twilio Short Codes to Telcel Mexico
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Telcel network subscribers in Mexico is operating normally.
        Jun 3, 12:19 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Telcel network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 3, 10:17 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jun 3, 06:57 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 3, 02:56 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 3, 00:56 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 2, 23:56 PDT
        SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico and Multiple Networks in the United States
        Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and network subscribers on affected networks in the United States are operating normally.
        Jun 3, 10:55 PDT
        Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 3, 08:53 PDT
        Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 3, 08:42 PDT
        Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 3, 08:18 PDT
        Automated Alert: No Customer Impact
        Resolved - We have fully investigated the 1 Console Login issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
        Jun 3, 10:13 PDT
        Investigating - Our monitoring systems have detected a potential issue with 1 Console Login. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        Jun 3, 08:17 PDT
        SMS Delivery Delays from Twilio to Smartfren Indonesia
        Resolved - The incident has been resolved and SMS delivery from Twilio to Smartfren network subscribers in Indonesia is operating normally.
        Jun 3, 05:24 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Smartfren Telecom network subscribers in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 3, 03:48 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 2, 15:26 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Jun 1, 23:25 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to PT Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jun 1, 15:25 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to PT Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 1, 11:24 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to PT Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 1, 09:24 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 1, 08:23 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren Telecom network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 1, 06:37 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 1, 04:36 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren Telecom network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 1, 03:35 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Jun 3, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 2, 20:00 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 02 June 2026 at 20:00 PDT until 03 June 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Jun 1, 14:55 PDT
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Jun 3, 01:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 2, 21:02 PDT
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 02 June 2026 at 21:00 PDT until 03 June 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
        May 27, 18:13 PDT
        Subset of AU Sender ID Registration Submissions Directly Transitioning to REJECTED
        Resolved - We are no longer experiencing issues with a subset of AU Sender ID registration submissions directly transitioning to REJECTED . This incident has been resolved.
        Jun 3, 00:59 PDT
        Update - Our engineers have implemented a fix to a subset of AU Sender ID registration submissions directly transitioning to REJECTED. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.
        Jun 2, 05:00 PDT
        Update - Our engineers have implemented a fix to a subset of AU Sender ID registration submissions directly transitioning to REJECTED. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.
        Jun 1, 05:03 PDT
        Update - Our engineers have implemented a fix to a subset of AU Sender ID registration submissions directly transitioning to REJECTED. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.
        May 31, 05:00 PDT
        Update - Our engineers have implemented a fix to a subset of AU Sender ID registration submissions directly transitioning to REJECTED. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.
        May 30, 05:00 PDT
        Monitoring - Our engineers have implemented a fix to a subset of AU Sender ID registration submissions directly transitioning to REJECTED. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.
        May 29, 05:01 PDT
        Update - Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 28, 15:17 PDT
        Update - Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 27, 15:18 PDT
        Update - Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 26, 15:18 PDT
        Update - Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 24, 15:21 PDT
        Update - Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 23, 15:26 PDT
        Update - Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 22, 15:32 PDT
        Update - Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 21, 15:32 PDT
        Update - Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 20, 15:34 PDT
        Update - Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 19, 15:47 PDT
        Update - Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 18, 16:09 PDT
        Update - Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 17, 16:09 PDT
        Update - Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 16, 16:45 PDT
        Update - Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 15, 16:45 PDT
        Update - We are continuing to investigate an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 15, 14:51 PDT
        Identified - Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 15, 13:51 PDT
        Jun 2, 2026
        United States SMS Carrier Maintenance - Liberty
        Completed - The scheduled maintenance has been completed.
        Jun 2, 23:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 2, 19:00 PDT
        Scheduled - The Liberty network in the United States is conducting a planned maintenance from 02 June 2026 at 19:00 PDT until 02 June 2026 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Liberty United States handsets when sending via long codes and short codes.
        Jun 1, 16:06 PDT
        Mexico SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 2, 23:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 2, 21:00 PDT
        Scheduled - Our SMS carrier partner in Mexico is conducting a planned maintenance from 02 June 2026 at 21:00 PDT until 02 June 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel Mexico handsets via Mexico short codes.
        May 27, 14:14 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Jun 2, 21:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 2, 13:15 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 02 June 2026 at 13:15 PDT until 02 June 2026 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jun 2, 00:33 PDT
        SMS Delivery Delays and Failures from Twilio Phone Numbers to Jazz Pakistan
        Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to Jazz network subscribers in Pakistan is operating normally.
        Jun 2, 18:32 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 2, 16:30 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Jazz network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 2, 15:48 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Jun 2, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 2, 13:00 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 02 June 2026 at 13:00 PDT until 02 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Jun 1, 07:43 PDT
        MMS Delivery Delays From a Subset of Twilio Short Codes to Verizon and T-Mobile United States
        Resolved - The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States is operating normally.
        Jun 2, 15:33 PDT
        Monitoring - We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 2, 13:31 PDT
        Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to Verizon and T-mobile networks subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 2, 12:44 PDT
        Update - We are continuing to work on a fix for this issue.
        Jun 2, 12:42 PDT
        Identified - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to Verizon and T-mobile networks subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 2, 12:28 PDT
        Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 2, 12:23 PDT
        Unified Profiles Configuration Degraded
        Resolved - The issue affecting issue with Unified Profiles that prevents the creation and configuration of Unified Profiles Connections has been resolved, and the service is functioning normally at this time.
        Jun 2, 12:32 PDT
        Update - We’ve identified an issue with Unified Profiles that prevents the creation and configuration of Unified Profiles Connections. Our teams have identified the root cause, and are in the process of deploying a fix. We will update within the next 60 minutes.
        Jun 2, 12:21 PDT
        Identified - We've identified an issue with Unified Profiles that prevents the creation and configuration of Unified Profiles Connections. Our teams are actively working to address this
        Jun 2, 11:32 PDT
        Update - We've identified an issue with Unified Profiles that prevents the creation and configuration of Unified Profiles Connections. Our teams are actively working to address this
        Jun 2, 11:30 PDT
        Investigating - Our monitoring systems have detected a potential issue with unified profiles. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        Jun 2, 11:01 PDT
        SMS Delivery Delays and Failures From a Subset of Twilio Long Codes to WOM Colombia
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to WOM network subscribers in Colombia is operating normally.
        Jun 2, 09:51 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to WOM network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 2, 07:48 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to WOM network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 2, 06:35 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to WOM network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 2, 06:22 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to WOM network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 2, 05:17 PDT
        On Call Engineers are Investigating
        Resolved - We have fully investigated the issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
        Jun 2, 09:29 PDT
        Investigating - Our monitoring systems have detected a potential issue with email events. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        Jun 2, 09:26 PDT
        Malaysia SMS Carrier Maintenance - Tune Talk
        Completed - The scheduled maintenance has been completed.
        Jun 2, 09:15 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 2, 09:00 PDT
        Scheduled - The Tune Talk network in Malaysia is conducting a planned maintenance from 02 June 2026 at 09:00 PDT until 02 June 2026 at 09:15 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tune Talk Malaysia handsets.
        May 26, 07:21 PDT
        Voice Call Silent and One-Way Audio from a Subset of Twilio Phone Numbers to United Kingdom
        Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom are operating normally.


        Invalid incident
        Jun 2, 08:29 PDT
        Monitoring - We have observed a recovery in voice calls from a subset of Twilio United Kingdom Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 2, 08:28 PDT
        Investigating - Twilio customers may be experiencing voice call silent and one-way audio from a subset of Twilio United Kingdom Phone Numbers to network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 2, 07:59 PDT
        On Call Engineers are Investigating
        Resolved - We have fully investigated the issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
        Jun 2, 06:23 PDT
        Investigating - Our monitoring systems have detected a potential issue with inbound messaging delays on Conversations. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        Jun 2, 06:03 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 2, 06:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 1, 22:01 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 01 June 2026 at 22:00 PDT until 02 June 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via United States long codes and short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 31, 23:53 PDT
        Voice Call Failures from Network Subscribers to a Subset of Twilio Singapore Phone Numbers
        Resolved - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 2, 05:58 PDT
        Update - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Singapore Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 2, 03:42 PDT
        Update - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Singapore Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 2, 01:35 PDT
        Investigating - Twilio customers may be experiencing voice call failures from network subscribers on multiple networks to a subset of Twilio Singapore Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 2, 00:34 PDT
        SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in United States
        Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to network subscribers on affected networks in the United States are operating normally.
        Jun 2, 05:57 PDT
        Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
        Jun 2, 05:36 PDT
        Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to multiple networks in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 2, 01:31 PDT
        Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 1, 23:27 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
        Jun 1, 16:07 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 1, 12:06 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 1, 10:05 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 1, 09:04 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 1, 08:22 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 1, 07:22 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 1, 07:18 PDT
        SMS Delivery Delays and Failures from Belgium to a Subset of Twilio Long Codes
        Resolved - We have observed a recovery in SMS delivery from Belgium to a subset of Twilio Long Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 2, 02:41 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from network subscribers in Belgium to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 2, 02:08 PDT
        Monitoring - Twilio customers may be experiencing SMS delivery delays and failures from Belgium to a subset of Twilio Long Codes. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 2, 02:07 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from network subscribers in Belgium to a subset of Twilio Long Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 2, 01:04 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 2, 01:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 1, 21:00 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 01 June 2026 at 21:00 PDT until 02 June 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to US Cellular Corp. United States handsets via subset of United States short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jun 1, 15:06 PDT
        Jun 1, 2026
        Belarus SMS Carrier Maintenance - MTS
        Completed - The scheduled maintenance has been completed.
        Jun 1, 22:35 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 1, 14:00 PDT
        Scheduled - The MTS network in Belarus is conducting a planned maintenance from 01 June 2026 at 14:00 PDT until 01 June 2026 at 22:35 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Belarus handsets.
        May 25, 05:20 PDT
        United Kingdom SMS Carrier Maintenance - O2
        Completed - The scheduled maintenance has been completed.
        Jun 1, 22:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 1, 14:30 PDT
        Scheduled - The O2 network in the United Kingdom is conducting a planned maintenance from 01 June 2026 at 14:30 PDT until 01 June 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 United Kingdom handsets.
        May 28, 16:21 PDT
        User Authentication Identity SNA Missing Redirects for XL Axiata in Indonesia
        Resolved - The incident has been resolved and User Authentication Identity SNA missing redirects for XL Axiata in Indonesia is operating normally.
        Jun 1, 18:29 PDT
        Monitoring - We have observed a recovery in User Authentication Identity SNA missing redirects for XL Axiata in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 1, 16:25 PDT
        Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 1, 13:26 PDT
        Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        May 31, 21:25 PDT
        Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 31, 13:23 PDT
        Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 31, 09:22 PDT
        Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 31, 07:22 PDT
        Identified - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 31, 06:21 PDT
        Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 31, 06:12 PDT
        Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 31, 04:11 PDT
        Investigating - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 31, 03:08 PDT
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Jun 1, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 1, 13:00 PDT
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 01 June 2026 at 13:00 PDT until 01 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        May 28, 08:03 PDT
        Russia SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        Jun 1, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 1, 13:01 PDT
        Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 01 June 2026 at 13:00 PDT until 01 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        May 29, 16:02 PDT
        Multiple Destination SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 1, 06:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 1, 00:00 PDT
        Scheduled - Our SMS carrier partner in Senegal and Mauritania is conducting a planned maintenance from 01 June 2026 at 00:00 PDT until 01 June 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Chinguitel and Tigo Senegal and Mauritania handsets.
        May 30, 21:34 PDT
        SMS Delivery Receipt Delays from Twilio Phone Numbers to Algar Telecom Brazil
        Resolved - The incident has been resolved and SMS delivery receipts from Twilio Phone Numbers to Algar Telecom network subscribers in Brazil is operating normally.
        Jun 1, 05:48 PDT
        Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 1, 03:46 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
        May 31, 15:24 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
        May 31, 07:23 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
        May 31, 03:23 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
        May 31, 01:23 PDT
        Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        May 31, 00:23 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
        May 30, 23:56 PDT
        Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        May 30, 22:50 PDT
        Australia Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 1, 05:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 1, 04:00 PDT
        Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 01 June 2026 at 04:00 PDT until 01 June 2026 at 05:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
        May 25, 00:02 PDT
        May 31, 2026
        Australia Voice Carrier Partner Maintenance
        Completed - This planned maintenance has been cancelled, and a rescheduled date has been posted on our Statuspage. Thank you for your understanding.
        May 31, 23:53 PDT
        Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 08 June 2026 at 04:00 PDT until 08 June 2026 at 05:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
        May 26, 17:47 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        May 31, 19:15 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 31, 17:15 PDT
        Scheduled - Our carrier partner Three United Kingdom is conducting an emergency maintenance from 31 May 2026 at 17:15 PDT until 31 May 2026 at 19:15 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        May 28, 08:26 PDT
        SMS Delivery Delays from Twilio to Chunghwa and FarEasTone Taiwan
        Resolved - The incident has been resolved and SMS delivery from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan is operating normally.
        May 31, 13:17 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 31, 11:08 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 31, 09:08 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 31, 08:04 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 31, 07:03 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 31, 07:00 PDT
        User Authentication Identity Gateway API Failure Increase in Canada
        Resolved - The incident has been resolved and User Authentication Identity Gateway API failure increase in Canada is operating normally.
        May 31, 04:30 PDT
        Monitoring - We have observed a recovery in User Authentication Identity Gateway API failure increase in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 31, 02:29 PDT
        Update - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 31, 01:29 PDT
        Identified - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 31, 00:29 PDT
        Investigating - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 31, 00:11 PDT
        May 30, 2026
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        May 30, 22:15 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 30, 13:05 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 30 May 2026 at 13:05 PDT until 30 May 2026 at 22:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        May 29, 03:55 PDT
        Voice Call Failures From Network Subscribers to a Subset of Twilio Brazil Phone Numbers
        Resolved - The incident has been resolved and voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers are operating normally.
        May 30, 15:58 PDT
        Update - We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
        May 30, 14:41 PDT
        Update - We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 30, 10:41 PDT
        Monitoring - We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 30, 08:40 PDT
        Update - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
        May 29, 23:34 PDT
        Update - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 29, 15:33 PDT
        Update - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 29, 11:32 PDT
        Update - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 29, 09:32 PDT
        Investigating - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 29, 08:31 PDT
        May 29, 2026
        United Kingdom SMS Carrier Maintenance - O2
        Completed - The scheduled maintenance has been completed.
        May 29, 22:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 26, 13:30 PDT
        Scheduled - The O2 network in the United Kingdom is conducting a planned maintenance from 26 May 2026 at 13:30 PDT until 29 May 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 United Kingdom handsets.
        May 20, 04:38 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        May 29, 20:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 29, 15:00 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 29 May 2026 at 15:00 PDT until 29 May 2026 at 20:30 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 29, 08:06 PDT
        SMS Delivery Delays From a Subset of Twilio Phone Numbers to Movistar Mexico
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico is operating normally.
        May 29, 18:32 PDT
        Update - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 29, 17:57 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 29, 15:52 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 29, 15:04 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 29, 14:10 PDT
        SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Italy
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to affected networks in Italy is operating normally.
        May 29, 05:03 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 29, 03:16 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 29, 02:36 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 29, 00:04 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 28, 23:03 PDT
        SMS Delivery Delays and Failures from a Subset of Twilio Phone Numbers to Rakuten Japan
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Rakuten network subscribers in Japan is operating normally.
        May 29, 00:52 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Rakuten network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 28, 23:01 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 28, 23:00 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 28, 21:00 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 28, 19:59 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 28, 19:49 PDT
        SMS Delivery Delays and Failures From United States to a Subset of Twilio Phone Numbers
        Resolved - The incident has been resolved and SMS delivery from the United States to a subset of Twilio Phone Numbers is operating normally.
        May 29, 00:13 PDT
        Monitoring - We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio United States Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 29, 00:10 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from network subscribers in the United States to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 29, 00:09 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to a subset of Twilio United States Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 28, 23:18 PDT
        May 28, 2026
        SMS Delivery Failures Between Twilio and Multiple Networks in France
        Resolved - The incident has been resolved and SMS delivery between Twilio and network subscribers on affected networks in France is operating normally.
        May 28, 23:08 PDT
        Update - We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in France and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 28, 19:48 PDT
        Monitoring - We have observed a recovery in SMS delivery between Twilio and multiple networks in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 28, 17:47 PDT
        Update - Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Numbers and network subscribers on multiple networks in France. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 28, 16:56 PDT
        Investigating - Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Short Codes and multiple networks in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 28, 15:54 PDT
        SMS and MMS Delivery Delays from Twilio to Verizon United States
        Resolved - The incident has been resolved and SMS and MMS delivery from Twilio to Verizon network subscribers in the United States are operating normally.
        May 28, 22:54 PDT
        Update - We have observed a recovery in SMS and MMS delivery from Twilio Phone Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 28, 18:49 PDT
        Monitoring - We have observed a recovery in SMS and MMS delivery from Twilio to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 28, 16:34 PDT
        Update - We have observed a recovery in SMS delivery however, customers may still experience MMS delivery delays when sending from Twilio phone numbers to Verizon subscribers in the United States. Our engineering team has identified the root cause and is actively working on a resolution. We will provide another update in 8 hours, or sooner if new information becomes available.
        May 28, 13:56 PDT
        Update - We have observed a recovery in SMS delivery however, customers may still experience MMS delivery delays when sending from Twilio phone numbers to Verizon subscribers in the United States. Our engineering team has identified the root cause and is actively working on a resolution. We will provide another update in 8 hours, or sooner if new information becomes available.
        May 28, 02:47 PDT
        Update - We have observed a recovery in SMS delivery however, customers may still experience MMS delivery delays when sending from Twilio phone numbers to Verizon subscribers in the United States. Our engineering team has identified the root cause and is actively working on a resolution. We will provide another update in 8 hours, or sooner if new information becomes available.
        May 28, 01:37 PDT
        Update - We have observed a recovery in SMS delivery however, customers may still experience MMS delivery delays when sending from Twilio phone numbers to Verizon subscribers in the United States. Our engineering team has identified the root cause and is actively working on a resolution. We will provide another update in 8 hours, or sooner if new information becomes available.
        May 27, 18:45 PDT
        Update - Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 27, 14:30 PDT
        Update - Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 27, 12:19 PDT
        Identified - Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 27, 11:18 PDT
        Update - Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 27, 11:14 PDT
        Investigating - Twilio customers may be experiencing SMS and MMS delivery delays from Twilio Phone Numbers to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 27, 10:13 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        May 28, 22:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 28, 13:05 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 28 May 2026 at 13:05 PDT until 28 May 2026 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        May 26, 05:36 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        May 28, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 28, 13:00 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 28 May 2026 at 13:00 PDT until 28 May 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        May 22, 13:49 PDT
        SMS Delivery Delays from Twilio Phone Numbers to MTN Zambia
        Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to MTN network subscribers in Zambia is operating normally.
        May 28, 14:05 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to MTN network subscribers in Zambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 28, 12:01 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 28, 11:01 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 28, 10:39 PDT
        Russia SMS Carrier Maintenance - Gazprom Telekom
        Completed - The scheduled maintenance has been completed.
        May 28, 13:59 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 28, 13:01 PDT
        Scheduled - The Gazprom Telekom network in Russia is conducting a planned maintenance from 28 May 2026 at 13:00 PDT until 28 May 2026 at 13:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprom Telekom Russia handsets.
        May 25, 05:19 PDT
        [Retro] [SNOC] SMS Delivery Failure To A Subset Of Twilio Numbers In United Kingdom
        Resolved - Twilio customers may be experiencing SMS delivery delays from Twilio to Botswana. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 28, 05:20 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Botswana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 28, 04:19 PDT
        [Retro]SMS Delivery Delays and Failures between Twilio and Multiple Networks in United Kingdom
        Resolved - The incident has been resolved and SMS delivery between Twilio and affected networks in the United Kingdom is operating normally.
        May 28, 05:19 PDT
        Monitoring - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 28, 05:16 PDT
        United States SMS and MMS Carrier Partner Maintenance
        Completed - This planned maintenance has been cancelled, and a rescheduled date has not yet been determined. We will keep you updated. Thank you for your understanding.
        May 28, 04:18 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 28, 03:00 PDT
        Scheduled - Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 28 May 2026 at 03:00 PDT until 28 May 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via United States short codes.
        May 22, 16:09 PDT
        Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Ecuador
        Resolved - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Ecuador and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 28, 02:12 PDT
        Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Ecuador and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 28, 00:06 PDT
        Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 27, 23:17 PDT
        Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 27, 19:16 PDT
        Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 27, 17:16 PDT
        Identified - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 27, 16:15 PDT
        United States and Canada Twilio SMS Maintenance
        Completed - The scheduled maintenance has been completed.
        May 28, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 27, 20:00 PDT
        Scheduled - Twilio is conducting a planned maintenance from 27 May 2026 at 20:00 PDT until 28 May 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Apr 14, 00:13 PDT
        May 27, 2026
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        May 27, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 27, 13:00 PDT
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 27 May 2026 at 13:00 PDT until 27 May 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        May 25, 01:55 PDT
        Russia SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        May 27, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 13, 13:00 PDT
        Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 13 May 2026 at 13:00 PDT until 27 May 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        13 May 2026 at 13:00 PDT until 13 May 2026 at 17:00 PDT

        18 May 2026 at 13:00 PDT until 18 May 2026 at 17:00 PDT

        20 May 2026 at 13:00 PDT until 20 May 2026 at 17:00 PDT

        25 May 2026 at 13:00 PDT until 25 May 2026 at 17:00 PDT

        27 May 2026 at 13:00 PDT until 27 May 2026 at 17:00 PDT
        Apr 30, 02:05 PDT
        Twilio Accounts May Not Be Able to Add a Participant to a Conference Using the Create Participant API, or Modify the State of a Conference Participant (Hold, Unhold, Mute, Unmute) via the Participants API
        Resolved - Our engineers have monitored the fix and confirmed the issue with Flex and Twilio Conferences has been resolved. All services are now operating normally at this time.
        May 27, 16:35 PDT
        Monitoring - We also determined that this issue is also impacting Flex. Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.
        May 27, 15:06 PDT
        Investigating - We are investigating an issue with Twilio Accounts that may not be able to add a participant to a Conference using the Create Participant API, or modify the state of a Conference Participant (Hold, Unhold, Mute, Unmute) via the Participants API. We will provide another update in 1 hour or as soon as more information becomes available.
        May 27, 14:22 PDT
        SMS Delivery Failures from Network Subscribers to Twilio Denmark Phone Numbers
        Resolved - The incident has been resolved and SMS delivery from network subscribers to Twilio Denmark Phone Numbers is operating normally.
        May 27, 15:55 PDT
        Update - We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
        May 27, 07:21 PDT
        Update - We have observed a recovery in SMS delivery from network subscribers to Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
        May 26, 15:20 PDT
        Update - We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
        May 26, 07:18 PDT
        Update - We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 26, 03:17 PDT
        Monitoring - We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 26, 01:16 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 25, 15:44 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 24, 15:41 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 23, 15:40 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 22, 15:35 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 21, 15:34 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        May 20, 23:34 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 20, 15:34 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 20, 11:33 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 20, 09:32 PDT
        Identified - Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 20, 08:32 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 20, 08:01 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 20, 04:00 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 20, 01:58 PDT
        Investigating - Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 20, 00:58 PDT
        Errors With Flex Agent Copilot
        Resolved - Our engineers have monitored the fix and confirmed the issue with Errors in Flex Agent Copilot generating Conversation Wrap Up Notes has been resolved. All services are now operating normally at this time.
        May 27, 13:18 PDT
        Monitoring - Errors in Flex Agent Copilot generating Conversation Wrap Up Notes is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        May 27, 11:44 PDT
        Identified - Our engineers have identified the issue where we are seeing errors with Flex Agent Copilot generating Conversation Wrap Up Notes. This issue is due to upstream performance degradation with one of our vendors. Our team is actively monitoring the situation alongside their team to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 27, 10:40 PDT
        SMS Delivery Delays from Twilio to Wind Tre Italy
        Resolved - The incident has been resolved and SMS delivery from Twilio to Wind Tre network subscribers in Italy is operating normally.
        May 27, 11:44 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to Wind Tre network subscribers in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 27, 10:02 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Wind Tre network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 27, 07:57 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Wind Tre network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 27, 06:57 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Wind Tre network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 27, 05:54 PDT
        Delays in Conference Insights Pipeline Voice Insights
        Resolved - Conference Insights Pipeline Voice Insights issue has been resolved and is operating normally at this time.
        May 27, 10:44 PDT
        Monitoring - Conference Insights Pipeline Voice Insights is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        May 27, 10:20 PDT
        Identified - Our engineers have identified Delays in Conference Insights Pipeline Voice Insights and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 27, 10:00 PDT
        Processing Delays Within Conversation Intelligence V2
        Resolved - Delays within Conversation Intelligence v2 and Flex Agent Copilot has been resolved and is operating normally at this time.
        May 27, 10:13 PDT
        Monitoring - Conversation Intelligence v2 and Flex Agent Copilot is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        May 27, 09:42 PDT
        Update - We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Additionally we are seeing errors with Flex Agent Copilot generating Conversation Wrap Up Notes. This issue is due to upstream performance degradation with one of our vendors. Our team is actively monitoring the situation alongside their team to ensure services return to normal as quickly as possible. We expect to provide another update in 2 hour or as soon as more information becomes available.
        May 27, 08:35 PDT
        Update - We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Our team is actively monitoring the situation to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 27, 08:28 PDT
        Update - We are continuing to work on a fix for this issue.
        May 27, 08:27 PDT
        Identified - We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Our team is actively monitoring the situation to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 27, 08:08 PDT
        Delays in Conference Recording Availability
        Resolved - Conference Recording Availability has been resolved and is operating normally at this time.
        May 27, 09:47 PDT
        Monitoring - Conference Recording Availability is now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
        May 27, 09:17 PDT
        Investigating - Twilio engineers are investigating delays in conference recording availability. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        May 27, 08:17 PDT
        Twilio Voice Maintenance
        Completed - The scheduled maintenance has been completed.
        May 27, 07:31 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 27, 06:00 PDT
        Scheduled - Twilio will conduct planned maintenance on the Japan Twilio edge location from 27 May 2026 at 6:00 PDT until 27 May 2026 at 7:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Apr 23, 17:05 PDT
        Twilio Interconnect Maintenance
        Completed - The scheduled maintenance has been completed.
        May 27, 07:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 27, 06:01 PDT
        Scheduled - Twilio will conduct planned maintenance on the Japan Twilio edge location from 27 May 2026 at 6:00 PDT until 27 May 2026 at 7:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Apr 23, 17:07 PDT
        May 26, 2026
        May 25, 2026
        May 24, 2026
        May 23, 2026
        May 22, 2026
        May 21, 2026
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