Twilio Status

All Systems Operational

Programmable SMS Operational

Shortcode Operational

MMS Operational

SMS Operational

Programmable Voice Operational

PSTN Operational

SIP Operational

Client Web Operational

Client Mobile Operational

Conference Operational

Recording Operational

Queue Operational

Text-to-Speech Operational

Transcription Operational

TwiML Operational

Programmable Video Operational

Endpoint Connectivity Operational

Network Traversal Service Operational

Elastic SIP Trunking Operational

IP Messaging Operational

Authy Operational

Console Operational

Phone Numbers Operational

REST API Operational

TaskRouter Operational

Support Services Operational

Tools Operational

Lookup Operational

Pricing and Usage Operational

Monitor Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Uptime

Fetching

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Sep 30, 2016

No incidents reported today.

Sep 29, 2016

Choppy audio for ~15k US calls connecting PSTN to/from SIP endpoints between 6:10am - 7:00am PDT

Between 6:10am and 7:00am PDT, ~15k US calls connecting PSTN to/from SIP endpoints may have experienced choppy audio. The problem has been resolved and all products are operating normally since 7:00am PDT.
Sep 29, 10:43 PDT

Sep 28, 2016

No incidents reported.

Sep 27, 2016

No incidents reported.

Sep 26, 2016

Message logs delayed and low rate of HTTP 500 responses to Message Feedback REST API

Resolved - All systems are operating normally at this time. The data returned by the Message List and Message Instance REST API resources may be slightly delayed for some customers. Processing on these delayed records is in progress and will complete shortly.
Sep 26, 17:20 PDT

Update - Twilio Engineering has deployed and verified a final fix for the earlier issue. HTTP 500 responses to Feedback API requests are no longer occurring, and the latency for HTTP GET requests for Message instance and list resources has returned to normal.
Sep 26, 13:54 PDT

Update - The Message Feedback REST API continues to return a low rate of HTTP 500 responses. Additionally, GET requests to Message instance resources for recently sent Messages may return an HTTP 404 response, and GET requests to the Messages list resource may not return the complete list of all recent Messages. Twilio Engineering continues to troubleshoot both issues.
Sep 26, 13:27 PDT

Update - The rate of HTTP 500 responses from the Message Feedback API has dropped significantly, however some HTTP 500 responses are still being returned. Some responses to Feedback API requests are also seeing higher than normal latency. Twilio Engineering continues to investigate both issues.
Sep 26, 13:04 PDT

Monitoring - We are seeing a decrease in the rate of HTTP 500 responses from the Message Feedback REST API due to a fix deployed by Twilio Engineering. We are continuing to monitor the issue.
Sep 26, 12:45 PDT

Investigating - Twilio’s Message Feedback REST API (https://www.twilio.com/docs/api/rest/message/feedback) is currently returning HTTP 500 responses to all requests, and the related feedback requests are not being recorded. Twilio engineering is investigating the issue and will post an update shortly.
Sep 26, 12:43 PDT

Elevated error rates across all regions

Resolved - All services are operating normally.
Sep 26, 05:44 PDT

Monitoring - We have identified and resolved the issue. Voice services are fully operational across all regions, our engineering team continues to monitor.
Sep 26, 05:31 PDT

Investigating - We are experiencing elevated error rates across all regions inbound and outbound affecting calls. We are currently investigating the issue.
Sep 26, 05:10 PDT

Sep 25, 2016

No incidents reported.

Sep 24, 2016

No incidents reported.

Sep 23, 2016

No incidents reported.

Sep 22, 2016

Small percentage of MMS inbound message undeliverable in the US

Resolved - We have resolved the incident. MMS capabilities are functioning normally.
Sep 22, 17:37 PDT

Update - We are continuing to work to resolve this issue with our carrier partners. We will provide another update within two hours.
Sep 22, 16:13 PDT

Update - We are continuing to work to resolve this issue with our carrier partners. We will provide another update within another two hours.
Sep 22, 14:11 PDT

Investigating - We are investigating an issue where a small percentage of our MMS capable phone numbers in the United States are not receiving MMS messages properly. We are working with our carrier partners to resolve. We will post an update within the hour.
Sep 22, 13:14 PDT

Sep 21, 2016

No incidents reported.

Sep 20, 2016

No incidents reported.

Sep 19, 2016

No incidents reported.

Sep 18, 2016

No incidents reported.

Sep 17, 2016

Audit events are delayed

Resolved - This incident has been resolved. All audit events are processing normally.
Sep 17, 22:31 PDT

Update - We are currently recovering from our delays with audit events. We will post another update within an hour.
Sep 17, 22:21 PDT

Identified - We have detected an issue that is delaying audit events for all our customers. We are actively investigating the issue. We will post an update regarding status within two hours.
Sep 17, 21:30 PDT

Sep 16, 2016

No incidents reported.