Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Identified - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 21, 2026 - 14:20 PDT
Aug 21, 2026 - 14:20 PDT
Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 21, 2026 - 14:20 PDT
Aug 21, 2026 - 14:20 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 2026 - 14:02 PDT
Aug 21, 2026 - 14:02 PDT
Scheduled - Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 21, 2026, at 14:00 PDT until August 21, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Authentication Services (Verify and/or Lookup) through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.
Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Aug 21, 2026 14:00-21:00 PDT
Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Aug 21, 2026 14:00-21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 2026 - 14:01 PDT
Aug 21, 2026 - 14:01 PDT
Scheduled - Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 21, 2026, at 14:00 PDT until August 21, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Interconnect Services through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.
Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Aug 21, 2026 14:00-21:00 PDT
Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Aug 21, 2026 14:00-21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 2026 - 14:01 PDT
Aug 21, 2026 - 14:01 PDT
Scheduled - Twilio will conduct infrastructure maintenance on the London (IE1) PoP from August 21, 2026, at 14:00 PDT until August 21, 2026, at 21:00 PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays of up to 90 seconds during traffic reconvergence for traffic routing to and from Twilio’s IE1/London edge location.
Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure a seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service disruption during the switch replacement.
Aug 21, 2026 14:00-21:00 PDT
Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure a seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service disruption during the switch replacement.
Aug 21, 2026 14:00-21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 2026 - 14:00 PDT
Aug 21, 2026 - 14:00 PDT
Scheduled - Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 21, 2026, at 14:00 PDT until August 21, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Voice traffic routing through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.
Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Aug 21, 2026 14:00-21:00 PDT
Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Aug 21, 2026 14:00-21:00 PDT
SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Viva Dominican Republic
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Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to Viva network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 21, 2026 - 13:42 PDT
Aug 21, 2026 - 13:42 PDT
Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to Viva network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 21, 2026 - 12:41 PDT
Aug 21, 2026 - 12:41 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to Viva network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 21, 2026 - 12:39 PDT
Aug 21, 2026 - 12:39 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 2026 - 13:00 PDT
Aug 21, 2026 - 13:00 PDT
Scheduled -
Aug 21, 2026 13:00-21:00 PDT
The Tele2 network in Russia is conducting a planned maintenance from 21 August 2026 at 13:00 PDT until 21 August 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Aug 21, 2026 13:00-21:00 PDT
Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjjni network subscribers in Kosovo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 21, 2026 - 12:57 PDT
Aug 21, 2026 - 12:57 PDT
Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjjni network subscribers in Kosovo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 21, 2026 - 10:49 PDT
Aug 21, 2026 - 10:49 PDT
Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjjni network subscribers in Kosovo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 21, 2026 - 09:48 PDT
Aug 21, 2026 - 09:48 PDT
Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjjni network subscribers in Kosovo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 21, 2026 - 09:15 PDT
Aug 21, 2026 - 09:15 PDT
PROGRAMMABLE MESSAGING
Under Maintenance
MMS
Operational
SMS
Under Maintenance
SMPP
Operational
WhatsApp Messaging
Operational
Notify
Operational
Conversations
Operational
Messaging Insights
Operational
Messaging Services
Operational
Content API
Operational
Toll-free verification
Operational
RCS Messaging
Operational
Programmable Messaging API
Operational
Intelligent Alerts
Operational
PROGRAMMABLE VOICE US1
Under Maintenance
PSTN US1
Under Maintenance
SIP Interface US1
Under Maintenance
Client Web US1
Operational
Client Mobile US1
Operational
Conference US1
Operational
Recording US1
Operational
Queue US1
Operational
Text-to-Speech US1
Operational
Recording Transcriptions US1
Operational
TwiML US1
Operational
Voice Insights US1
Operational
Speech Recognition (Gather Speech) US1
Operational
Realtime Transcriptions US1
Operational
Pay US1
Operational
Media Streams US1
Operational
Dialogflow US1
Operational
ConversationRelay US1
Operational
Voice REST API US1
Operational
PROGRAMMABLE VOICE AU1
Under Maintenance
PSTN AU1
Under Maintenance
SIP Interface AU1
Under Maintenance
Client Web AU1
Operational
Client Mobile AU1
Operational
Conference AU1
Operational
Recording AU1
Operational
Queue AU1
Operational
Text-to-Speech AU1
Operational
Recording Transcriptions AU1
Operational
TwiML AU1
Operational
Voice Insights AU1
Operational
Speech Recognition (Gather Speech) AU1
Operational
Realtime Transcriptions AU1
Operational
Pay AU1
Operational
Media Streams AU1
Operational
ConversationRelay AU1
Operational
Voice REST API AU1
Operational
PROGRAMMABLE VOICE IE1
Under Maintenance
PSTN IE1
Under Maintenance
SIP Interface IE1
Under Maintenance
Client Web IE1
Operational
Client Mobile IE1
Operational
Conference IE1
Operational
Recording IE1
Operational
Queue IE1
Operational
Text-to-Speech IE1
Operational
Recording Transcriptions IE1
Operational
TwiML IE1
Operational
Voice Insights IE1
Operational
Speech Recognition (Gather Speech) IE1
Operational
Realtime Transcriptions IE1
Operational
Pay IE1
Operational
Media Streams IE1
Operational
ConversationRelay IE1
Operational
Voice REST API IE1
Operational
ACCOUNT SECURITY
Under Maintenance
Authy 2FA
Operational
Verify
Under Maintenance
Authy App
Operational
Lookup
Under Maintenance
ELASTIC SIP TRUNKING US1
Under Maintenance
Origination US1
Under Maintenance
Termination US1
Under Maintenance
ELASTIC SIP TRUNKING AU1
Under Maintenance
Origination AU1
Under Maintenance
Termination AU1
Under Maintenance
ELASTIC SIP TRUNKING IE1
Under Maintenance
Origination IE1
Under Maintenance
Termination IE1
Under Maintenance
TaskRouter
Operational
FLEX
Under Maintenance
Flex Agent Copilot
Operational
Flex Agent Desktop
Operational
Flex Application Platform
Operational
Flex Insights
Operational
Flex Queue Stats
Operational
Flex Teams View
Operational
Flex Admin Console
Operational
Flex Routing
Operational
Flex Conversations
Operational
Flex Programmable Chat
Operational
Flex Programmable Voice
Under Maintenance
Proxy
Operational
Flex Plugins
Operational
Flex Billing
Operational
CONVERSATIONS
Operational
Conversation Orchestrator
Operational
Conversation Intelligence
Operational
Conversation Intelligence (classic)
Operational
Conversation Memory
Operational
Enterprise Knowledge
Operational
TWILIO EMAIL
Operational
Mailsend: Comms API
Operational
Logs
Operational
Dedicated IP Address
Operational
INTERCONNECT
Under Maintenance
PHONE NUMBERS
Operational
PROGRAMMABLE CHAT
Operational
PROGRAMMABLE VIDEO
Operational
Group Rooms
Operational
Peer-to-Peer Rooms
Operational
Recordings
Operational
Compositions
Operational
Network Traversal Service
Operational
Go Rooms
Operational
Video Insights
Operational
Realtime Transcriptions
Operational
PROXY
Operational
SERVERLESS
Operational
Studio
Operational
Functions
Operational
Assets
Operational
TwiML Bins
Operational
Sync
Operational
DEVELOPER TOOLS
Degraded Performance
Console
Operational
Event Streams
Operational
Debugger & Alarms
Operational
Documentation
Operational
REST API
Operational
Bulk Export
Degraded Performance
TWILIO PLATFORM
Operational
Billing
Operational
Customer Support Center
Operational
Other
Operational
Account Insights
Operational
Trust Hub
Operational
Organization
Operational
CARRIER NETWORK
Degraded Performance
SMS Long Code, North America
Operational
MMS Long Code, North America
Operational
SMS Short Code, North America
Operational
MMS Short Code, North America
Operational
SMS Toll-Free, North America
Operational
MMS Toll-Free, North America
Operational
Voice, North America
Operational
Voice, Latin America
Operational
SMS, Latin America
Degraded Performance
Voice, APAC
Operational
SMS, APAC
Operational
MMS, APAC
Degraded Performance
Voice, Europe
Operational
SMS, Europe
Under Maintenance
Voice, Middle East & Africa
Operational
SMS, Middle East & Africa
Operational
Verify Silent Network Auth
Operational
Lookup Identity Match
Operational
Lookup Line Type Intelligence [Legacy API]
Degraded Performance
Lookup Line Type Intelligence [Twilio API]
Operational
Lookup SIM Swap
Operational
Legacy Identity MatchAndAttributes
Operational
FRONTLINE
Operational
Sender ID
Operational
ZIPWHIP MESSAGING
Degraded Performance
SMS Long Code, North America
Operational
MMS Long Code, North America
Operational
SMS Toll-Free, North America
Degraded Performance
MMS Toll-Free, North America
Operational
ZIPWHIP TOOLS
Operational
Zipwhip Provisioner Dashboard and API
Operational
Zipwhip Support Ticketing
Operational
Toll-Free Verification Portal
Operational
SendGrid Mail Sending
Operational
API v3
Operational
SMTP
Operational
API v2
Operational
SendGrid Marketing Campaigns
Operational
SendGrid Webhooks
Operational
Event Webhooks
Operational
Parse API
Operational
SendGrid API
Operational
SendGrid Website
Operational
SendGrid Statistics
Operational
SendGrid Email Activity
Operational
SendGrid Partners
Operational
SendGrid Billing
Operational
SendGrid Legacy Marketing Campaigns
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
United Kingdom Account Security Carrier Partner Maintenance - Vodafone Aug 21, 2026 16:00-19:45 PDT
Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 21 August 2026 at 16:00 PDT until 21 August 2026 at 19:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.
Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Posted on Aug 21, 2026 - 08:32 PDT
Twilio Voice Maintenance Aug 22, 2026 14:00-21:00 PDT
Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 22, 2026, at 14:00 PDT until August 22, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Voice traffic routing through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.
Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 05:38 PDT
Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 05:38 PDT
Twilio Interconnect Maintenance Aug 22, 2026 14:00-21:00 PDT
Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 22, 2026, at 14:00 PDT until August 22, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Interconnect Services through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.
Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 19:09 PDT
Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 19:09 PDT
Twilio Authentication Maintenance Aug 22, 2026 14:00-21:00 PDT
Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 22, 2026, at 14:00 PDT until August 22, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Authentication Services (Verify and/or Lookup) through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.
Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 19:15 PDT
Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 19:15 PDT
Twilio Messaging Maintenance Aug 22, 2026 14:00-21:00 PDT
Twilio will conduct infrastructure maintenance on the London (IE1) PoP from August 22, 2026, at 14:00 PDT until August 22, 2026, at 21:00 PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays of up to 90 seconds during traffic reconvergence for traffic routing to and from Twilio’s IE1/London edge location.
Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure a seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service disruption during the switch replacement.
Posted on Jul 14, 2026 - 05:43 PDT
Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure a seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service disruption during the switch replacement.
Posted on Jul 14, 2026 - 05:43 PDT
Honduras SMS Carrier Maintenance - Tigo Aug 22, 2026 22:00 - Aug 23, 2026 06:00 PDT
The Tigo network in Honduras is conducting a planned maintenance from 22 August 2026 at 22:00 PDT until 23 August 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tigo Honduras handsets.
Posted on Aug 20, 2026 - 06:45 PDT
United States SMS Carrier Maintenance - AT&T Aug 23, 2026 00:00-04:00 PDT
The AT&T network in the United States is conducting a planned maintenance from 23 August 2026 at 00:00 PDT until 23 August 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets when sending via long codes and short codes.
Posted on Aug 20, 2026 - 23:54 PDT
Philippines SMS Carrier Maintenance - Globe Telecom Aug 23, 2026 12:00-14:00 PDT
The Globe Telecom network in the Philippines is conducting a planned maintenance from 23 August 2026 at 12:00 PDT until 23 August 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.
Posted on Jul 30, 2026 - 14:54 PDT
Twilio SendGrid Legacy Public IP Deprecation Aug 24, 2026 09:00 - Sep 7, 2026 09:00 PDT
Scheduled - Twilio SendGrid is deprecating a group of legacy IP addresses previously used to reach SendGrid via API and SMTP API.
Customers using legacy Twilio SendGrid IP addresses instead of official domain names (e.g., sendgrid.com or smtp.sendgrid.net) will be affected and should update their configurations immediately.
Engineering will temporarily disable the legacy IPs during the following maintenance windows prior to full removal:
August 24: 9:00 AM – 10:00 AM PST (Temporary disablement)
August 25: 9:00 AM – 12:00 PM PST (Temporary disablement)
August 27: 9:00 AM – 3:00 PM PST (Temporary disablement)
August 31: 9:00 AM PST (Permanent deprecation)
Posted on Aug 19, 2026 - 16:06 PDT
Customers using legacy Twilio SendGrid IP addresses instead of official domain names (e.g., sendgrid.com or smtp.sendgrid.net) will be affected and should update their configurations immediately.
Engineering will temporarily disable the legacy IPs during the following maintenance windows prior to full removal:
August 24: 9:00 AM – 10:00 AM PST (Temporary disablement)
August 25: 9:00 AM – 12:00 PM PST (Temporary disablement)
August 27: 9:00 AM – 3:00 PM PST (Temporary disablement)
August 31: 9:00 AM PST (Permanent deprecation)
Posted on Aug 19, 2026 - 16:06 PDT
Russia SMS Carrier Maintenance - Tele2 Aug 24, 2026 13:00-17:00 PDT
The Tele2 network in Russia is conducting a planned maintenance from 24 August 2026 at 13:00 PDT until 24 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Jul 31, 2026 - 08:38 PDT
Spain SMS Carrier Maintenance - Telefonica Aug 24, 2026 14:00-14:30 PDT
The Telefonica network in Spain is conducting a planned maintenance from 24 August 2026 at 14:00 PDT until 24 August 2026 at 14:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telefonica Spain handsets.
Posted on Aug 20, 2026 - 22:03 PDT
Canada Account Security Service Partner Maintenance Aug 24, 2026 21:00 - Aug 25, 2026 01:00 PDT
Our service partner is conducting a planned maintenance from 24 August 2026 at 21:00 PDT until 25 August 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.
Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
Posted on Aug 20, 2026 - 13:14 PDT
Japan SMS Carrier Maintenance - Rakuten Aug 25, 2026 06:00-13:00 PDT
The Rakuten network in Japan is conducting a planned maintenance from 25 August 2026 at 06:00 PDT until 25 August 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Rakuten Japan handsets.
Posted on Jul 23, 2026 - 22:03 PDT
Posted on Jul 23, 2026 - 22:03 PDT
Multiple Destination SMS Carrier Partner Maintenance Aug 25, 2026 09:30-11:30 PDT
Our SMS carrier partner in India, the United Arab Emirates and Pakistan is conducting a planned maintenance from 25 August 2026 at 09:30 PDT until 25 August 2026 at 11:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to India, United Arab Emirates and Pakistan handsets.
Posted on Aug 20, 2026 - 05:54 PDT
Qatar SMS Carrier Maintenance - Vodafone Aug 25, 2026 15:00-20:30 PDT
The Vodafone network in Qatar is conducting a planned maintenance from 25 August 2026 at 15:00 PDT until 25 August 2026 at 20:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.
Posted on Aug 20, 2026 - 06:45 PDT
Canada Account Security Service Partner Maintenance Aug 25, 2026 21:00 - Aug 26, 2026 03:00 PDT
Our service partner is conducting a planned maintenance from 25 August 2026 at 21:00 PDT until 26 August 2026 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.
Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
Posted on Aug 20, 2026 - 13:15 PDT
US SMS Carrier Maintenance - Small US Carriers Aug 25, 2026 21:00-23:00 PDT
A subset of small networks in the US are conducting a planned maintenance from 25 August 2026 at 21:00 PDT until 25 August 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
Posted on Aug 21, 2026 - 10:41 PDT
Japan SMS Carrier Maintenance - Rakuten Aug 26, 2026 06:00-13:00 PDT
The Rakuten network in Japan is conducting a planned maintenance from 26 August 2026 at 06:00 PDT until 26 August 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Rakuten Japan handsets.
Posted on Jul 23, 2026 - 22:07 PDT
Posted on Jul 23, 2026 - 22:07 PDT
Russia SMS Carrier Maintenance - Beeline Aug 26, 2026 09:00-17:00 PDT
The Beeline network in Russia is conducting a planned maintenance from 26 August 2026 at 09:00 PDT until 26 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Posted on Aug 17, 2026 - 05:57 PDT
Russia SMS Carrier Maintenance - Tele2 Aug 26, 2026 13:00-17:00 PDT
The Tele2 network in Russia is conducting a planned maintenance from 26 August 2026 at 13:00 PDT until 26 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Jul 31, 2026 - 08:38 PDT
United States and Canada Twilio SMS and MMS Maintenance Aug 26, 2026 20:00 - Aug 27, 2026 00:00 PDT
Twilio is conducting a planned maintenance from 26 August 2026 at 20:00 PDT until 27 August 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to United States and Canada handsets when sending via subset of long codes and short codes.
Posted on Jul 06, 2026 - 19:26 PDT
Posted on Jul 06, 2026 - 19:26 PDT
United States MMS Carrier Partner Maintenance Aug 27, 2026 01:00-03:30 PDT
Our MMS carrier partner in the United States is conducting a planned maintenance from 27 August 2026 at 01:00 PDT until 27 August 2026 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via subset of United States short codes.
Posted on Jul 30, 2026 - 14:53 PDT
New Zealand Voice Carrier Partner Maintenance Aug 27, 2026 03:00-05:00 PDT
Our Voice carrier partner in New Zealand is conducting a planned maintenance from 27 August 2026 at 03:00 PDT until 27 August 2026 at 05:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to subset of Twilio New Zealand toll free, mobile and landline phone numbers.
Posted on Aug 12, 2026 - 23:53 PDT
Philippines SMS Carrier Maintenance - Globe Telecom Aug 30, 2026 12:00-14:00 PDT
The Globe Telecom network in the Philippines is conducting a planned maintenance from 30 August 2026 at 12:00 PDT until 30 August 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.
Posted on Jul 30, 2026 - 14:53 PDT
Czech Republic Voice Carrier Partner Maintenance Aug 30, 2026 17:00-21:00 PDT
Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 30 August 2026 at 17:00 PDT until 30 August 2026 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Posted on Aug 21, 2026 - 03:57 PDT
Russia SMS Carrier Maintenance - Tele2 Aug 31, 2026 13:00-17:00 PDT
The Tele2 network in Russia is conducting a planned maintenance from 31 August 2026 at 13:00 PDT until 31 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Jul 31, 2026 - 08:38 PDT
United Kingdom Account Security Carrier Partner Maintenance - Three Aug 31, 2026 14:00-22:00 PDT
Our carrier partner Three United Kingdom is conducting a planned maintenance from 31 August 2026 at 14:00 PDT until 31 August 2026 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.
Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Posted on Aug 21, 2026 - 03:59 PDT
United States SMS and MMS Carrier Partner Maintenance Sep 1, 2026 02:00-03:00 PDT
Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 01 September 2026 at 02:00 PDT until 01 September 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via subset of United States short codes.
Posted on Aug 13, 2026 - 13:40 PDT
Czech Republic Voice Carrier Partner Maintenance Sep 2, 2026 16:00-20:30 PDT
Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 02 September 2026 at 16:00 PDT until 02 September 2026 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Posted on Aug 19, 2026 - 23:43 PDT
United States and Canada Twilio SMS and MMS Maintenance Sep 2, 2026 20:00 - Sep 3, 2026 00:00 PDT
Twilio is conducting a planned maintenance from 02 September 2026 at 20:00 PDT until 03 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Aug 12, 2026 - 11:56 PDT
Multiple Destination SMS Carrier Partner Maintenance Sep 3, 2026 12:00-18:00 PDT
Our SMS carrier partner in Guatemala, Nicaragua, South Africa, El Salvador, Honduras and Vietnam is conducting a planned maintenance from 03 September 2026 at 12:00 PDT until 03 September 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Guatemala, Nicaragua, South Africa, El Salvador, Honduras and Vietnam handsets.
Posted on Aug 21, 2026 - 08:16 PDT
Canada Account Security Service Partner Maintenance Sep 3, 2026 21:00 - Sep 4, 2026 01:00 PDT
Our service partner is conducting a planned maintenance from 03 September 2026 at 21:00 PDT until 04 September 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.
Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
Posted on Aug 20, 2026 - 13:15 PDT
Interconnection Infrastructure Upgrade (SG1 – Edge2 Switch) Sep 4, 2026 08:00-11:00 PDT
Twilio will perform a scheduled maintenance in our SG1 region during a 3-hour window on 4 September 2026 from 08:00 PDT to 11:00 PDT.
During this maintenance, we will perform a Junos OS software upgrade of the SG1 QFX10K Edge2 Switch in the TNX Production SG1 environment.
During this time, Voice, Interconnect, and Flex customers with SG1 interconnections may experience a brief interconnection service interruption of up to 90 seconds. If possible, customers are advised to redirect traffic away from the TNX SG1 interconnection during the maintenance window to minimize any potential impact. Services are expected to recover automatically once the maintenance activity is complete.
Posted on Aug 06, 2026 - 05:04 PDT
During this maintenance, we will perform a Junos OS software upgrade of the SG1 QFX10K Edge2 Switch in the TNX Production SG1 environment.
During this time, Voice, Interconnect, and Flex customers with SG1 interconnections may experience a brief interconnection service interruption of up to 90 seconds. If possible, customers are advised to redirect traffic away from the TNX SG1 interconnection during the maintenance window to minimize any potential impact. Services are expected to recover automatically once the maintenance activity is complete.
Posted on Aug 06, 2026 - 05:04 PDT
Czech Republic Voice Carrier Partner Maintenance Sep 8, 2026 16:00-20:30 PDT
Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 08 September 2026 at 16:00 PDT until 08 September 2026 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Posted on Aug 20, 2026 - 20:54 PDT
Czech Republic Voice Carrier Partner Maintenance Sep 9, 2026 15:00-21:00 PDT
Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 09 September 2026 at 15:00 PDT until 09 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Posted on Aug 21, 2026 - 01:45 PDT
United States and Canada Twilio SMS and MMS Maintenance Sep 9, 2026 20:00 - Sep 10, 2026 00:00 PDT
Twilio is conducting a planned maintenance from 09 September 2026 at 20:00 PDT until 10 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Aug 12, 2026 - 11:56 PDT
Czech Republic Voice Carrier Partner Maintenance Sep 10, 2026 15:00-21:00 PDT
Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 10 September 2026 at 15:00 PDT until 10 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Posted on Aug 21, 2026 - 01:46 PDT
United States and Canada Twilio SMS and MMS Maintenance Sep 16, 2026 20:00 - Sep 17, 2026 00:00 PDT
Twilio is conducting a planned maintenance from 16 September 2026 at 20:00 PDT until 17 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Aug 12, 2026 - 11:57 PDT
Interconnection Infrastructure Upgrade (SG1 – Phase 2) Sep 18, 2026 08:00-11:00 PDT
Twilio will perform a scheduled maintenance in our SG1 region during a 3-hour window on 18 September 2026 from 08:00 PDT to 11:00 PDT.
During this maintenance, we will perform a Junos OS software upgrade of the SG1 QFX10K Edge1 Switch in the TNX Production SG1 environment. This maintenance represents the second phase of a two-part infrastructure upgrade.
During this time, Voice, Interconnect, and Flex customers with SG1 interconnections may experience a brief interconnection service interruption of up to 90 seconds. If possible, customers are advised to redirect traffic away from the TNX SG1 interconnection during the maintenance window to minimize any potential impact. Services are expected to recover automatically once the maintenance activity is complete.
Posted on Aug 06, 2026 - 03:33 PDT
During this maintenance, we will perform a Junos OS software upgrade of the SG1 QFX10K Edge1 Switch in the TNX Production SG1 environment. This maintenance represents the second phase of a two-part infrastructure upgrade.
During this time, Voice, Interconnect, and Flex customers with SG1 interconnections may experience a brief interconnection service interruption of up to 90 seconds. If possible, customers are advised to redirect traffic away from the TNX SG1 interconnection during the maintenance window to minimize any potential impact. Services are expected to recover automatically once the maintenance activity is complete.
Posted on Aug 06, 2026 - 03:33 PDT
United States and Canada Twilio SMS and MMS Maintenance Sep 23, 2026 20:00 - Sep 24, 2026 00:00 PDT
Twilio is conducting a planned maintenance from 23 September 2026 at 20:00 PDT until 24 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Aug 12, 2026 - 11:57 PDT
United States and Canada Twilio SMS and MMS Maintenance Sep 30, 2026 20:00 - Oct 1, 2026 00:00 PDT
Twilio is conducting a planned maintenance from 30 September 2026 at 20:00 PDT until 01 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Aug 12, 2026 - 11:57 PDT
Interconnection Infrastructure Upgrade (IE1) Oct 16, 2026 14:00-22:00 PDT
Twilio will perform scheduled network maintenance in our IE1 region during an 8-hour window from 16 October 2026 at 14:00 PDT to 16 October 2026 at 22:00 PDT.
During this window, customers may experience a brief service interruption of up to 90 seconds affecting the following:
Interconnected Customers: All IE1 interconnected customers will experience a brief interconnection service interruption of up to 90 seconds. During this maintenance, the following Twilio services may be impacted if they are using the IE1 interconnection:SIP Interface,Elastic SIP Trunking,WebRTC Client,SMS,Voice and Verify.
Customers interconnected with Twilio exclusively via IE1 will have no workaround during the brief 90-second interruption. Customers configured for failover to DE1 or alternate regions should experience no service disruption, provided automatic failover is enabled on their end.
Posted on Jul 29, 2026 - 00:27 PDT
During this window, customers may experience a brief service interruption of up to 90 seconds affecting the following:
Interconnected Customers: All IE1 interconnected customers will experience a brief interconnection service interruption of up to 90 seconds. During this maintenance, the following Twilio services may be impacted if they are using the IE1 interconnection:SIP Interface,Elastic SIP Trunking,WebRTC Client,SMS,Voice and Verify.
Customers interconnected with Twilio exclusively via IE1 will have no workaround during the brief 90-second interruption. Customers configured for failover to DE1 or alternate regions should experience no service disruption, provided automatic failover is enabled on their end.
Posted on Jul 29, 2026 - 00:27 PDT