Twilio Status

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 14, 2026 - 13:49 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 2026 - 11:49 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 2026 - 10:48 PDT

Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to Israel

Update - We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Israel and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 14, 2026 - 13:47 PDT

Update - We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Israel and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 14, 2026 - 09:47 PDT

Monitoring - We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 2026 - 07:41 PDT

Update - Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 2026 - 06:01 PDT

Identified - Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 2026 - 05:00 PDT

Investigating - Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 2026 - 04:20 PDT

SMS Delivery Receipt Delays from Twilio to Altan Redes Mexico

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 14, 2026 - 13:44 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Sender IDs to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 2026 - 11:43 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Sender IDs to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 2026 - 10:43 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Pre-Registered Sender IDs to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 14, 2026 - 08:41 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 14, 2026 - 07:41 PDT

Russia SMS Carrier Maintenance - Sberbank Mobile

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 2026 - 13:02 PDT

Scheduled -

The Sberbank Mobile network in Russia is conducting a planned maintenance from 14 October 2026 at 13:00 PDT until 14 October 2026 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sberbank Mobile Russia handsets.

Oct 14, 2026 13:00-16:00 PDT

South Africa SMS Carrier Maintenance - Vodacom

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 2026 - 13:01 PDT

Scheduled -

The Vodacom network in South Africa is conducting a planned maintenance from 14 October 2026 at 13:00 PDT until 14 October 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodacom South Africa handsets.

Oct 14, 2026 13:00-18:00 PDT

Russia SMS Carrier Maintenance - Tele2

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 2026 - 13:00 PDT

Scheduled -

The Tele2 network in Russia is conducting a planned maintenance from 14 October 2026 at 13:00 PDT until 14 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Oct 14, 2026 13:00-17:00 PDT

Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Thailand

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 14, 2026 - 10:10 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 14, 2026 - 02:09 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 13, 2026 - 22:08 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 2026 - 20:02 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Oct 13, 2026 - 19:01 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 13, 2026 - 18:59 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 12, 2026 - 18:58 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 12, 2026 - 14:57 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 2026 - 12:56 PDT

Identified - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 2026 - 11:56 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 12, 2026 - 11:55 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 12, 2026 - 07:54 PDT

Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 2026 - 05:53 PDT

Investigating - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 2026 - 04:53 PDT

MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United States

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 14, 2026 - 04:23 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 26, 2026 - 11:25 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 26, 2026 - 03:24 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 25, 2026 - 23:20 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 2026 - 21:17 PDT

Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 25, 2026 - 20:16 PDT

MMS Delivery Failures From A Subset Of Network Subscribers In Australia To Twilio Australia Phone Numbers

Update - Our team continues to investigate MMS delivery issues from a subset of Australian network subscribers to Twilio Australia Phone Numbers. Media within our documented limit (<1MB) is delivering as intended. Media exceeding 1MB is processed on a best-effort basis and may encounter delays, delivery failures, or duplicate messages. We recommend keeping all attachments under 1MB. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 14, 2026 - 00:19 PDT

Update - Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 12, 2026 - 22:40 PDT

Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 30, 2026 - 14:33 PDT

Update - Twilio customers may be experiencing MMS Delivery Failures from a Subset of Network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 25, 2026 - 08:21 PDT

Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 17, 2026 - 03:22 PDT

Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 16, 2026 - 03:18 PDT

Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 11, 2026 - 16:45 PDT

Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 11, 2026 - 16:45 PDT

Update - We are continuing to investigate this issue.
Sep 11, 2026 - 16:44 PDT

Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 11, 2026 - 11:08 PDT

Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 11, 2026 - 02:12 PDT

Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 10, 2026 - 22:09 PDT

Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 10, 2026 - 20:08 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 07, 2026 - 12:09 PDT

Investigating - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 05, 2026 - 11:23 PDT

Identified - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 04, 2026 - 19:20 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 04, 2026 - 11:04 PDT

Investigating - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 04, 2026 - 06:19 PDT

Identified - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 04, 2026 - 04:02 PDT

Investigating - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 04, 2026 - 02:43 PDT

SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Mobile China

Monitoring - We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.
Oct 09, 2026 - 08:35 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender Type to Mobile network subscribers in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 09, 2026 - 07:31 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender Type to China Mobile network subscribers in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 09, 2026 - 03:25 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender Type to Mobile network subscribers in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 09, 2026 - 01:05 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to China Mobile network subscribers in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 09, 2026 - 00:05 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to China Mobile network subscribers in China. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 08, 2026 - 23:42 PDT

Uptime over the past 90 days. View historical uptime.

PROGRAMMABLE MESSAGING Operational

MMS Operational

SMS Operational

SMPP Operational

WhatsApp Messaging Operational

Notify Operational

Conversations Operational

Messaging Insights Operational

Messaging Services Operational

Content API Operational

Toll-free verification Operational

RCS Messaging Operational

Programmable Messaging API Operational

Intelligent Alerts Operational

PROGRAMMABLE VOICE US1 Operational

PSTN US1 Operational

SIP Interface US1 Operational

Client Web US1 Operational

Client Mobile US1 Operational

Conference US1 Operational

Recording US1 Operational

Queue US1 Operational

Text-to-Speech US1 Operational

Recording Transcriptions US1 Operational

TwiML US1 Operational

Voice Insights US1 Operational

Speech Recognition (Gather Speech) US1 Operational

Realtime Transcriptions US1 Operational

Pay US1 Operational

Media Streams US1 Operational

Dialogflow US1 Operational

ConversationRelay US1 Operational

Voice REST API US1 Operational

PROGRAMMABLE VOICE AU1 Operational

PSTN AU1 Operational

SIP Interface AU1 Operational

Client Web AU1 Operational

Client Mobile AU1 Operational

Conference AU1 Operational

Recording AU1 Operational

Queue AU1 Operational

Text-to-Speech AU1 Operational

Recording Transcriptions AU1 Operational

TwiML AU1 Operational

Voice Insights AU1 Operational

Speech Recognition (Gather Speech) AU1 Operational

Realtime Transcriptions AU1 Operational

Pay AU1 Operational

Media Streams AU1 Operational

ConversationRelay AU1 Operational

Voice REST API AU1 Operational

PROGRAMMABLE VOICE IE1 Operational

PSTN IE1 Operational

SIP Interface IE1 Operational

Client Web IE1 Operational

Client Mobile IE1 Operational

Conference IE1 Operational

Recording IE1 Operational

Queue IE1 Operational

Text-to-Speech IE1 Operational

Recording Transcriptions IE1 Operational

TwiML IE1 Operational

Voice Insights IE1 Operational

Speech Recognition (Gather Speech) IE1 Operational

Realtime Transcriptions IE1 Operational

Pay IE1 Operational

Media Streams IE1 Operational

ConversationRelay IE1 Operational

Voice REST API IE1 Operational

ACCOUNT SECURITY Operational

Authy 2FA Operational

Verify Operational

Authy App Operational

Lookup Operational

Verify Events Operational

ELASTIC SIP TRUNKING US1 Operational

Origination US1 Operational

Termination US1 Operational

ELASTIC SIP TRUNKING AU1 Operational

Origination AU1 Operational

Termination AU1 Operational

ELASTIC SIP TRUNKING IE1 Operational

Origination IE1 Operational

Termination IE1 Operational

TaskRouter Operational

FLEX Operational

Flex Agent Copilot Operational

Flex Agent Desktop Operational

Flex Application Platform Operational

Flex Insights Operational

Flex Queue Stats Operational

Flex Teams View Operational

Flex Admin Console Operational

Flex Routing Operational

Flex Conversations Operational

Flex Programmable Chat Operational

Flex Programmable Voice Operational

Proxy Operational

Flex Plugins Operational

Flex Billing Operational

CONVERSATIONS Operational

Conversation Orchestrator Operational

Conversation Intelligence Operational

Conversation Intelligence (classic) Operational

Conversation Memory Operational

Enterprise Knowledge Operational

TWILIO EMAIL Operational

Mailsend: Comms API Operational

Logs Operational

Dedicated IP Address Operational

INTERCONNECT Operational

PHONE NUMBERS Operational

PROGRAMMABLE CHAT Operational

PROGRAMMABLE VIDEO Operational

Group Rooms Operational

Peer-to-Peer Rooms Operational

Recordings Operational

Compositions Operational

Network Traversal Service Operational

Go Rooms Operational

Video Insights Operational

Realtime Transcriptions Operational

PROXY Operational

SERVERLESS Operational

Studio Operational

Functions Operational

Assets Operational

TwiML Bins Operational

Sync Operational

DEVELOPER TOOLS Operational

Console Operational

Event Streams Operational

Debugger & Alarms Operational

Documentation Operational

REST API Operational

Bulk Export Operational

TWILIO PLATFORM Operational

Billing Operational

Customer Support Center Operational

Other Operational

Account Insights Operational

Trust Hub Operational

Organization Operational

CARRIER NETWORK Degraded Performance

SMS Long Code, North America Operational

MMS Long Code, North America Degraded Performance

SMS Short Code, North America Operational

MMS Short Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

Voice, North America Operational

Voice, Latin America Operational

SMS, Latin America Degraded Performance

Voice, APAC Degraded Performance

SMS, APAC Operational

MMS, APAC Degraded Performance

Voice, Europe Operational

SMS, Europe Under Maintenance

Voice, Middle East & Africa Operational

SMS, Middle East & Africa Under Maintenance

Verify Silent Network Auth Operational

Lookup Identity Match Operational

Lookup Line Type Intelligence [Legacy API] Degraded Performance

Lookup Line Type Intelligence [Twilio API] Operational

Lookup SIM Swap Operational

Legacy Identity MatchAndAttributes Operational

FRONTLINE Operational

Sender ID Operational

ZIPWHIP MESSAGING Operational

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

ZIPWHIP TOOLS Operational

Zipwhip Provisioner Dashboard and API Operational

Zipwhip Support Ticketing Operational

Toll-Free Verification Portal Operational

SendGrid Mail Sending Operational

API v3 Operational

SMTP Operational

API v2 Operational

SendGrid Marketing Campaigns Operational

SendGrid Webhooks Operational

Event Webhooks Operational

Parse API Operational

SendGrid API Operational

SendGrid Website Operational

SendGrid Statistics Operational

SendGrid Email Activity Operational

SendGrid Partners Operational

SendGrid Billing Operational

SendGrid Legacy Marketing Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

United Kingdom Account Security Carrier Partner Maintenance - Three Oct `14`, `2026` `15:00`-`16:00` PDT

Scheduled -

Our carrier partner Three United Kingdom is conducting a planned maintenance from 14 October 2026 at 15:00 PDT until 14 October 2026 at 16:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

Oct 05, 2026 - 07:26 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct `14`, `2026` `20:00` - Oct `15`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 14 October 2026 at 20:00 PDT until 15 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

Posted on Sep 04, 2026 - 00:23 PDT

United States SMS and MMS Carrier Partner Maintenance Oct `14`, `2026` `21:00` - Oct `15`, `2026` `03:00` PDT

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 14 October 2026 at 21:00 PDT until 15 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via subset of United States long codes.

Posted on Sep 25, 2026 - 15:05 PDT

Vietnam SMS Carrier Partner Maintenance Oct `15`, `2026` `10:00`-`14:00` PDT

Our SMS carrier partner in Vietnam is conducting a planned maintenance from 15 October 2026 at 10:00 PDT until 15 October 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vietnam handsets.

Posted on Oct 13, 2026 - 02:44 PDT

Russia SMS Carrier Maintenance - Beeline Oct `15`, `2026` `14:00`-`17:00` PDT

The Beeline network in Russia is conducting a planned maintenance from 15 October 2026 at 14:00 PDT until 15 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.

Posted on Oct 13, 2026 - 05:34 PDT

Canada Account Security Service Partner Maintenance Oct `15`, `2026` `21:00` - Oct `16`, `2026` `01:00` PDT

Our service partner is conducting a planned maintenance from 15 October 2026 at 21:00 PDT until 16 October 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes, Lookup SIM Swap, Lookup Line Type Intelligence [Twilio API]

Posted on Oct 07, 2026 - 13:42 PDT

Interconnection Infrastructure Upgrade (IE1) Oct `16`, `2026` `14:00`-`22:00` PDT

Twilio will perform scheduled network maintenance in our IE1 region during an 8-hour window from 16 October 2026 at 14:00 PDT to 16 October 2026 at 22:00 PDT.

During this window, customers may experience a brief service interruption of up to 90 seconds affecting the following:

Interconnected Customers: All IE1 interconnected customers will experience a brief interconnection service interruption of up to 90 seconds. During this maintenance, the following Twilio services may be impacted if they are using the IE1 interconnection:SIP Interface,Elastic SIP Trunking,WebRTC Client,SMS,Voice and Verify.

Customers interconnected with Twilio exclusively via IE1 will have no workaround during the brief 90-second interruption. Customers configured for failover to DE1 or alternate regions should experience no service disruption, provided automatic failover is enabled on their end.
Posted on Jul 29, 2026 - 00:27 PDT

Infrastructure Maintenance: Saturday, October 17, from 2PM-4PM PT Oct `17`, `2026` `14:00`-`16:00` PDT

In order to increase the stability and scalability of our systems, we are performing a maintenance on our infrastructure on October 17, 2026 from 2PM-4PM PT.

During this time, customers may experience issues with public endpoints for blocks and delays to updating block lists.

Mail sending functionality will remain fully operational.

Thank you for your patience through this maintenance.
Posted on Oct 06, 2026 - 07:32 PDT

Block Suppressions Maintenance Oct `17`, `2026` `14:00`-`16:00` PDT

In order to increase the stability and scalability of our systems, we are performing a maintenance on our infrastructure on October 17, 2026 from 14:00 until 16:00 PDT. During this time, customers may experience issues with public endpoints for blocks and delays to updating block lists. Mail sending functionality will remain fully operational. Thank you for your patience through this maintenance.
Posted on Oct 05, 2026 - 13:19 PDT

Bounce Suppressions Maintenance Oct `17`, `2026` `14:00`-`16:00` PDT

In order to increase the stability and scalability of our systems, we are performing a maintenance on our infrastructure on October 17, 2026 from 14:00 until 16:00 PDT. During this time, customers may experience issues with public endpoints for bounces, and delays updating bounce lists. Mail sending functionality will remain fully operational. Thank you for your patience through this maintenance.
Posted on Oct 13, 2026 - 16:45 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Oct `18`, `2026` `12:00`-`14:00` PDT

The Globe Telecom network in the Philippines is conducting a planned maintenance from 18 October 2026 at 12:00 PDT until 18 October 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

Posted on Oct 09, 2026 - 10:18 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE Oct `18`, `2026` `15:00`-`19:30` PDT

Our carrier partner EE United Kingdom is conducting a planned maintenance from 18 October 2026 at 15:00 PDT until 18 October 2026 at 19:30 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

Posted on Oct 02, 2026 - 08:39 PDT

Russia SMS Carrier Maintenance - Tele2 Oct `19`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 19 October 2026 at 13:00 PDT until 19 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Posted on Oct 02, 2026 - 07:45 PDT

US SMS and MMS Carrier Maintenance - Small US Carriers Oct `20`, `2026` `02:00`-`04:00` PDT

A subset of small networks in the US are conducting a planned maintenance from 20 October 2026 at 02:00 PDT until 20 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to small US carriers handsets.

Posted on Oct 08, 2026 - 14:15 PDT

Australia SMS Carrier Partner Maintenance Oct `20`, `2026` `04:00`-`08:00` PDT

Our SMS carrier partner in Australia is conducting a planned maintenance from 20 October 2026 at 04:00 PDT until 20 October 2026 at 08:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Australia handsets.

Posted on Oct 07, 2026 - 03:25 PDT

Twilio Infrastructure Maintenance on the London (IE1) PoP Oct `20`, `2026` `15:30`-`16:30` PDT

Twilio will conduct infrastructure maintenance on the London (IE1) PoP on October 20, 2026, from 3:30pm PDT until 4:30pm PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays during traffic reconvergence for traffic routing to and from Twilio’s IE1/London edge location.
Posted on Oct 11, 2026 - 15:28 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Oct `20`, `2026` `21:30`-`23:00` PDT

Our carrier partner Three United Kingdom is conducting a planned maintenance from 20 October 2026 at 21:30 PDT until 20 October 2026 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Posted on Oct 14, 2026 - 05:22 PDT

Russia SMS Carrier Maintenance - Tele2 Oct `21`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 21 October 2026 at 13:00 PDT until 21 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Posted on Oct 02, 2026 - 07:46 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct `21`, `2026` `20:00` - Oct `22`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 21 October 2026 at 20:00 PDT until 22 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

Posted on Sep 04, 2026 - 00:24 PDT

United States SMS and MMS Carrier Partner Maintenance Oct `21`, `2026` `20:00` - Oct `22`, `2026` `00:00` PDT

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 21 October 2026 at 20:00 PDT until 22 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via United States long codes.

Posted on Sep 28, 2026 - 11:56 PDT

Infrastructure Maintenance on the San Jose (US2) PoP Oct `21`, `2026` `22:00`-`23:30` PDT

Twilio will conduct infrastructure maintenance on the San Jose (US2) PoP on October 21, 2026, from 10:00pm PDT until 11:30pm PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays during traffic re-convergence for traffic routing to and from Twilio’s US2/San Jose edge location.
Posted on Sep 15, 2026 - 15:09 PDT

Marketing Campaign Stats Maintenance Oct `24`, `2026` `16:00`-`20:00` PDT

We will be performing a scheduled maintenance on the Marketing Campaigns Stats database on Saturday, October 24, 2026 from 16:00 until 20:00 PDT. During this time, incoming Single Send and Automation statistics will be delayed. Requests for Marketing Campaigns stats will also be temporarily unavailable while we perform the maintenance. This does not impact mail send. Thank you for your patience during this maintenance.
Posted on Oct 08, 2026 - 13:34 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Oct `25`, `2026` `12:00`-`14:00` PDT

The Globe Telecom network in the Philippines is conducting a planned maintenance from 25 October 2026 at 12:00 PDT until 25 October 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

Posted on Oct 09, 2026 - 10:19 PDT

Russia SMS Carrier Maintenance - Tele2 Oct `26`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 26 October 2026 at 13:00 PDT until 26 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Posted on Oct 02, 2026 - 07:46 PDT

Russia SMS Carrier Maintenance - Tele2 Oct `28`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 28 October 2026 at 13:00 PDT until 28 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Posted on Oct 02, 2026 - 07:46 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct `28`, `2026` `20:00` - Oct `29`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 28 October 2026 at 20:00 PDT until 29 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

Posted on Sep 04, 2026 - 00:24 PDT

United States SMS and MMS Carrier Partner Maintenance Oct `28`, `2026` `20:00` - Oct `29`, `2026` `00:00` PDT

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 28 October 2026 at 20:00 PDT until 29 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via subset of United States long codes.

Posted on Sep 29, 2026 - 08:15 PDT

United States SMS Carrier Partner Maintenance Nov `16`, `2026` `21:00` - Nov `17`, `2026` `03:00` PST

Our SMS carrier partner in the United States is conducting a planned maintenance from 16 November 2026 at 21:00 PST until 17 November 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes.

Posted on Sep 30, 2026 - 13:34 PDT

United States SMS Carrier Partner Maintenance Nov `18`, `2026` `21:00` - Nov `19`, `2026` `03:00` PST

Our SMS carrier partner in the United States is conducting a planned maintenance from 18 November 2026 at 21:00 PST until 19 November 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes.

Posted on Sep 30, 2026 - 16:04 PDT

System Metrics Month Week Day

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Oct `14`, `2026`

Malaysia SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 14, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 03:01 PDT

Scheduled -

Our SMS carrier partner in Malaysia is conducting a planned maintenance from 14 October 2026 at 03:00 PDT until 14 October 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to DiGi and Celcom Malaysia handsets.

Oct 12, 05:11 PDT

Automated Alert: No Customer Impact

Resolved - We have fully investigated the Functions and Assets issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Oct 14, 03:49 PDT

Investigating - Our monitoring systems have detected a potential issue with Functions and Assets. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Oct 14, 03:22 PDT

United States SMS and MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 14, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 21:00 PDT

Scheduled -

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 13 October 2026 at 21:00 PDT until 14 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via subset of United States long codes.

Sep 25, 15:05 PDT

Mexico SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 14, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 23:00 PDT

Scheduled -

Our SMS carrier partner in Mexico is conducting an emergency maintenance from 13 October 2026 at 23:00 PDT until 14 October 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mexico handsets.

Oct 12, 22:46 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Oct 14, 00:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 20:30 PDT

Scheduled -

A subset of small networks in the US are conducting a planned maintenance from 13 October 2026 at 20:30 PDT until 14 October 2026 at 00:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.

Oct 7, 16:08 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Oct 14, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 20:00 PDT

Scheduled -

A subset of small networks in the US are conducting a planned maintenance from 13 October 2026 at 20:00 PDT until 14 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.

Oct 7, 20:50 PDT

Oct `13`, `2026`

SMS Delivery Delays and Failures between Twilio and Multiple Networks in Brazil and Italy

Resolved - The incident has been resolved and SMS delivery between Twilio and affected networks in Brazil and Italy is operating normally.
Oct 13, 23:46 PDT

Update - We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 13, 22:57 PDT

Monitoring - We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 20:57 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Brazil and Italy. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 20:20 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Brazil and Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 13, 19:20 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Oct 13, 23:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 21:01 PDT

Scheduled -

A subset of small networks in the US are conducting a planned maintenance from 13 October 2026 at 21:00 PDT until 13 October 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.

Oct 9, 16:21 PDT

SMS Delivery Delays and Failures from Twilio to VIVACOM Bulgaria

Resolved - The incident has been resolved and SMS delivery from Twilio to VIVACOM network subscribers in Bulgaria is operating normally.
Oct 13, 20:46 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Vivacom network subscribers in Bulgaria and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 13, 16:39 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to VIVACOM network subscribers in Bulgaria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 14:39 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to VIVACOM network subscribers in Bulgaria. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 13, 10:34 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to VIVACOM network subscribers in Bulgaria. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 08:34 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to VIVACOM network subscribers in Bulgaria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 13, 07:33 PDT

France Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 13, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 13:00 PDT

Scheduled -

Our Voice carrier partner in France is conducting a planned maintenance from 13 October 2026 at 13:00 PDT until 13 October 2026 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to subset of Twilio France toll free and landline phone numbers.

Sep 23, 09:03 PDT

Voice Call Audio Quality Degradation between Twilio Phone Numbers and Multiple Networks in Brazil

Resolved - The incident has been resolved and voice calls between Twilio Phone Numbers and network subscribers on affected networks in Brazil are operating normally.
Oct 13, 13:08 PDT

Monitoring - We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 11:01 PDT

Identified - Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 13, 09:59 PDT

Update - Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 09:19 PDT

Investigating - Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 13, 08:18 PDT

Voice Call Failures between a Subset of Twilio South Africa Phone Numbers and Multiple Networks in South Africa

Resolved - The incident has been resolved and voice calls between a subset of Twilio South Africa Phone Numbers and network subscribers on affected networks in South Africa are operating normally.
Oct 13, 11:57 PDT

Update - We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 13, 10:15 PDT

Monitoring - We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 08:14 PDT

Identified - Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 13, 07:21 PDT

Update - Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 13, 07:19 PDT

Investigating - Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 13, 05:57 PDT

SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Beeline Kazakhstan

Resolved - The incident has been resolved and SMS delivery from Twilio to Beeline network subscribers in Kazakhstan is operating normally.
Oct 13, 09:21 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to Beeline network subscribers in Kazakhstan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 13, 09:14 PDT

Russia SMS Carrier Maintenance - Volna mobile, UralTel/U-Tel/Ermak RMS, Personnal Communicational and Win Mobile

Completed - The scheduled maintenance has been completed.
Oct 13, 03:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 13:00 PDT

Scheduled -

The Volna mobile, UralTel/U-Tel/Ermak RMS, Personnal Communicational and Win Mobile networks in Russia are conducting a planned maintenance from 12 October 2026 at 13:00 PDT until 13 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Volna mobile, UralTel/U-Tel/Ermak RMS, Personnal Communicational and Win Mobile Russia handsets.

Oct 7, 06:10 PDT

Multiple Destination SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 13, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 20:00 PDT

Scheduled -

Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 12 October 2026 at 20:00 PDT until 13 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via subset of United States and Canada long codes.

Sep 18, 16:00 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 13, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 21:00 PDT

Scheduled -

Our MMS carrier partner in the United States is conducting a planned maintenance from 12 October 2026 at 21:00 PDT until 13 October 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.

Sep 28, 16:39 PDT

SMS Delivery Delays and Failures from Twilio to Etisalat and Du United Arab Emirates

Resolved - The incident has been resolved and SMS delivery from Twilio to Etisalat and Du network subscribers in the United Arab Emirates is operating normally.
Oct 13, 01:33 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Etisalat and Du network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 23:28 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Etisalat and Du network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 23:18 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Etisalat and Du network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 30 minutes or as soon as more information becomes available.
Oct 12, 22:48 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Etisalat and Du network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 15 minutes or as soon as more information becomes available.
Oct 12, 22:32 PDT

Oct `12`, `2026`

United Arab Emirates SMS Carrier Maintenance - Etisalat

Completed - The scheduled maintenance has been completed.
Oct 12, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 13:02 PDT

Scheduled -

The Etisalat network in the United Arab Emirates is conducting a planned maintenance from 12 October 2026 at 13:00 PDT until 12 October 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Etisalat United Arab Emirates handsets.

Oct 2, 04:48 PDT

SMS Delivery Delays from Twilio to Telekom Germany

Resolved - The incident has been resolved and SMS delivery from Twilio to Telekom network subscribers in Germany is operating normally.
Oct 12, 18:05 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Telekom network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 16:01 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telekom network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 15:55 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Telekom network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 14:55 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Telekom network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 14:30 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Oct 12, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 13:01 PDT

Scheduled -

The Beeline network in Russia is conducting an emergency maintenance from 12 October 2026 at 13:00 PDT until 12 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 12, 05:31 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Oct 12, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 13:01 PDT

Scheduled -

The Tele2 network in Russia is conducting a planned maintenance from 12 October 2026 at 13:00 PDT until 12 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Oct 2, 07:42 PDT

SMS Delivery Delays and Failures from Twilio to Movistar El Salvador

Resolved - The incident has been resolved and SMS delivery from Twilio to Movistar network subscribers in El Salvador is operating normally.
Oct 12, 16:22 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in El Salvador and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 12, 12:33 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in El Salvador and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 10, 20:31 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in El Salvador and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 10, 12:30 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in El Salvador and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 10, 08:30 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in El Salvador and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 10, 06:29 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 9, 14:48 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 8, 22:48 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 8, 14:40 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 8, 10:35 PDT

Update - Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 8, 08:35 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 8, 07:34 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 8, 07:19 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 7, 23:18 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 7, 19:17 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 7, 17:16 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 7, 16:16 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 6, 21:26 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 6, 17:25 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 6, 15:24 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 6, 13:59 PDT

MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States

Resolved - The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States is operating normally.
Oct 12, 16:14 PDT

Update - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 12, 14:56 PDT

Monitoring - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 12:56 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 12, 10:41 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 08:41 PDT

Identified - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 07:41 PDT

Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 07:38 PDT

Malaysia SMS Carrier Maintenance - Celcom and DiGi

Completed - The scheduled maintenance has been completed.
Oct 12, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 11:00 PDT

Scheduled -

The Celcom and DiGi networks in Malaysia are conducting an emergency maintenance from 12 October 2026 at 11:00 PDT until 12 October 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Celcom and DiGi Malaysia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 12, 02:39 PDT

Debugger Notification Delivery Issues

Resolved - The issue with notification delivery has been resolved and Debugger is operating normally at this time.
Oct 12, 14:54 PDT

Monitoring - Debugger notifications are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Oct 12, 14:24 PDT

Update - We are investigating an issue with intermittent failures delivering Debugger webhook notifications. At this time customers may experience delayed or missing Debugger notifications. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 13:58 PDT

Investigating - Our monitoring systems have detected a potential issue with Debugger notifications. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Oct 12, 13:31 PDT

Belgium SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 12, 14:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 11:01 PDT

Scheduled -

Our SMS carrier partner in Belgium is conducting a planned maintenance from 12 October 2026 at 11:00 PDT until 12 October 2026 at 14:00 PDT.

Unfortunately, this was received on very short notice, and it did not include specific details on the potential service impact. Despite our proactive outreach efforts, we have been unable to obtain comprehensive impact details at this time. We therefore recommend treating the upcoming maintenance as potentially service impacting. We understand the importance of keeping you informed and will provide updates as soon as the relevant information becomes available.

Thank you for your continued trust in our services.
Oct 12, 10:58 PDT

Russia SMS Carrier Maintenance - Gazprombank Mobile

Completed - The scheduled maintenance has been completed.
Oct 12, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 13:05 PDT

Scheduled -

The Gazprombank Mobile network in Russia is conducting a planned maintenance from 12 October 2026 at 13:00 PDT until 12 October 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 12, 13:03 PDT

Voice Call Failures From a Subset of Twilio Phone Numbers to Germany

Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Germany are operating normally.
Oct 12, 13:45 PDT

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 11:36 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 12, 09:34 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 07:28 PDT

Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 06:25 PDT

SMS Delivery Receipt Delays From a Subset of Twilio Short Codes to Multiple Networks in New Zealand

Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to affected networks in New Zealand are operating normally.
Oct 12, 11:59 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to multiple networks in New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 09:57 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 12, 04:52 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 10, 12:51 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 10, 04:50 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 10, 00:49 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 9, 22:49 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 9, 21:48 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 9, 20:43 PDT

Voice Call Failures From a Subset of Twilio Phone Numbers to Romania

Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Romania are operating normally.
Oct 12, 11:01 PDT

Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Romania and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 12, 10:04 PDT

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Romania and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 08:04 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Romania. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 06:30 PDT

Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Romania. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 05:30 PDT

Voice Call Failures From a Subset of Twilio South Africa Phone Numbers to Vodacom South Africa

Resolved - The incident has been resolved and voice calls from a subset of Twilio South Africa Phone Numbers to Vodacom network subscribers in South Africa are operating normally.
Oct 12, 09:03 PDT

Monitoring - We have observed a recovery in voice calls from a subset of Twilio South Africa Phone Numbers to Vodacom network subscribers in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 06:55 PDT

Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio South Africa Phone Numbers to Vodacom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 06:22 PDT

Investigating - Twilio customers may be experiencing voice call failures from Twilio South Africa Phone Numbers to Vodacom network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 06:11 PDT

SMS Delivery Delays from Twilio to Multiple Networks in Italy

Resolved - The incident has been resolved and SMS delivery from Twilio to affected networks in Italy is operating normally.
Oct 12, 07:57 PDT

Update - We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 12, 06:56 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 04:55 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 03:18 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 02:18 PDT

SMS Delivery Delays from Twilio to Pelephone Israel

Resolved - The incident has been resolved and SMS delivery from Twilio to Pelephone network subscribers in Israel is operating normally.
Oct 12, 07:22 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 05:51 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 05:50 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 12, 03:20 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 01:19 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 00:19 PDT

Voice Call Failures From a Subset of Twilio Phone Numbers to Pelephone Israel

Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Israel are operating normally.
Oct 12, 03:43 PDT

Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 12, 03:24 PDT

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 12, 01:23 PDT

Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Pelephone network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 01:03 PDT

Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 00:36 PDT

SMS Delivery Delays from Twilio to Brisanet Brazil

Resolved - The incident has been resolved and SMS delivery from Twilio to Brisanet network subscribers in Brazil is operating normally.
Oct 12, 02:53 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 12, 01:45 PDT

Monitoring - We have observed a recovery in SMS delivery receipt from Twilio to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 11, 23:45 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 11, 08:07 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 10, 16:02 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 10, 08:02 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 10, 04:01 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 10, 01:54 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 10, 00:53 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 9, 22:10 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 9, 20:10 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 9, 16:40 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 9, 14:43 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Oct 7, 22:14 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 7, 14:13 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 7, 10:08 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 7, 08:08 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 7, 07:07 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 7, 07:02 PDT

Phone Number Purchase Failures in New Console

Resolved - The issue with purchasing phone numbers in the New Console has been fully resolved. All systems are back to normal operations across all countries.
If you are still seeing an error, please log out and log back into your console. Thank you for your patience!
Oct 12, 02:51 PDT

Monitoring - We have started seeing recovery for phone number purchases with valid addresses in the New Console across multiple countries. We will continue to monitor to ensure a full recovery.
If you continue to experience issues purchasing numbers, please log out and log back into your New Console to complete the process.
We expect to provide another update in 30 minutes or as soon as more information becomes available.
Oct 12, 02:24 PDT

Identified - The issue preventing users from purchasing phone numbers using valid addresses in the new Console affecting multiple countries has been identified. Our engineering team is actively working on a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 01:42 PDT

Update - We are continuing to investigate reports of users unable to purchase phone numbers using valid addresses in the New Console across multiple countries. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 01:27 PDT

Investigating - We are investigating intermittent issues preventing users from purchasing phone numbers using valid addresses in the new Console. We expect to provide another update in 1 hour or as soon as more information becomes available.
Oct 12, 00:37 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Oct 12, 00:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 09:00 PDT

Scheduled -

Our carrier partner Three United Kingdom is conducting a planned maintenance from 11 October 2026 at 09:00 PDT until 12 October 2026 at 00:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

Oct 9, 08:01 PDT

WhatsApp Sandbox Message Processing Issues

Resolved - WhatsApp Sandbox message processing has been fully restored, and system performance has returned to normal. Our engineers have verified the resolution, and this incident is now resolved.
Oct 12, 00:19 PDT

Update - Our engineers have mitigated the issue and are monitoring system performance. WhatsApp Sandbox message processing has been restored and the service is returning to normal. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 11, 23:18 PDT

Monitoring - Our engineers have mitigated the issue and are monitoring system performance. WhatsApp Sandbox message processing is returning to normal, and recent validation checks indicate the service is recovering. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 11, 23:13 PDT

Update - We have identified the issue of message processing failures for WhatsApp Sandbox. Customers using WhatsApp Try Out may be unable to interact with the Sandbox while we work to restore normal functionality. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 11, 22:34 PDT

Update - We have identified the issue of message processing failures for WhatsApp Sandbox. Customers using WhatsApp Try Out may be unable to interact with the Sandbox environment, and some requests may return HTTP 404 status codes. We are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 11, 21:32 PDT

Identified - We have identified the issue of message processing failures for WhatsApp Sandbox. Customers using WhatsApp Try Out may be unable to interact with the sandbox sender at this time, and we are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 11, 21:31 PDT

Investigating - We are investigating an issue with WhatsApp Sandbox. Users may experience messages not being processed in the sandbox environment. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 11, 20:24 PDT

Oct `11`, `2026`

Philippines SMS Carrier Maintenance - Globe Telecom

Completed - The scheduled maintenance has been completed.
Oct 11, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 12:00 PDT

Scheduled -

The Globe Telecom network in the Philippines is conducting a planned maintenance from 11 October 2026 at 12:00 PDT until 11 October 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

Oct 9, 10:17 PDT

SMS Delivery Delays from Twilio to Beeline Kazakhstan

Resolved - The incident has been resolved and SMS delivery from Twilio to Beeline network subscribers in Kazakhstan is operating normally.
Oct 11, 05:28 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Beeline network subscribers in Kazakhstan and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 11, 05:11 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Beeline network subscribers in Kazakhstan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 11, 01:05 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Beeline network subscribers in Kazakhstan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 10, 22:59 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Beeline network subscribers in Kazakhstan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 10, 21:55 PDT

Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom

Resolved - The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom are operating normally.
Oct 11, 04:59 PDT

Update - We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 11, 00:58 PDT

Monitoring - We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 10, 22:58 PDT

Identified - Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 10, 22:17 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Oct 11, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 14:00 PDT

Scheduled -

Our carrier partner Three United Kingdom is conducting a planned maintenance from 10 October 2026 at 14:00 PDT until 11 October 2026 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

Oct 7, 06:09 PDT

Oct `10`, `2026`

Marketing Campaigns Template Maintenance

Completed - The scheduled maintenance has been completed.
Oct 10, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 16:00 PDT

Scheduled - To improve the reliability of our Marketing Campaign email templates, we are performing an emergency maintenance on our infrastructure on October 10, 2026 from 16:00 to 19:00 PDT. We do not expect any customer impact. In the unlikely event of an issue, customers may briefly be unable to save Marketing Campaigns templates. This does not impact mail send. Thank you for your patience during this maintenance.
Oct 8, 13:25 PDT

SMS Delivery Delays from Twilio to DigiTel C.A. Venezuela

Resolved - The incident has been resolved and SMS delivery from Twilio to DigiTel C.A. network subscribers in Venezuela is operating normally.
Oct 10, 16:03 PDT

Update - We have observed a recovery in SMS delivery from Twilio to DigiTel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 10, 16:00 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Digitel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 10, 13:59 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 10, 13:49 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to DigiTel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 10, 09:49 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to DigiTel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 10, 07:49 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to DigiTel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 10, 06:38 PDT

Romania SMS Carrier Maintenance - Orange

Completed - The scheduled maintenance has been completed.
Oct 10, 13:31 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 13:30 PDT

Scheduled -

The Orange network in Romania is conducting a planned maintenance from 10 October 2026 at 13:30 PDT until 10 October 2026 at 13:31 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Orange Romania handsets.

Oct 6, 07:10 PDT

Voice Call Failures from Network Subscribers to a Subset of Twilio South Africa Phone Numbers

Resolved - The incident has been resolved and voice calls from network subscribers to a subset of Twilio South Africa Phone Numbers are operating normally.
Oct 10, 06:24 PDT

Update - We have observed a recovery in voice calls from network subscribers in South Africa to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 10, 06:22 PDT

Update - We have observed a recovery in voice calls from network subscribers in South Africa to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 10, 04:16 PDT

Monitoring - We have observed a recovery in voice calls from network subscribers to a subset of Twilio South Africa Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 10, 02:09 PDT

Update - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio South Africa Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 10, 00:02 PDT

Investigating - Twilio customers may be experiencing voice call failures from network subscribers in South Africa to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 9, 23:00 PDT

SMS Delivery Delays and Failures from Twilio to Zamtel Zambia

Resolved - The incident has been resolved and SMS delivery from Twilio to Zamtel network subscribers in Zambia is operating normally.
Oct 10, 06:22 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Zamtel network subscribers in Zambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 10, 04:19 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Zamtel network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 10, 03:04 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Zamtel network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 10, 01:03 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Zamtel network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 10, 00:03 PDT

Oct `9`, `2026`

Elevated Errors Affecting Sip Domain Configuration

Resolved - Between 9:37 PM and 9:47 PM PDT, we experienced a service degradation affecting SIP services due to an outage with a critical downstream provider.

During this 10-minute window, customers may have experienced issues with incoming SIP request authentication, as well as an inability to modify SIP Trunk and SIP Domain configurations.

The downstream issue has been resolved, and all SIP operations and configuration management functions are now operating normally.
Oct 9, 22:40 PDT

Monitoring - We are aware of intermittent errors affecting the Voice service, which may impact customer API requests for Voice. From approximately 9:32 PM - 9:47 PM PST, customers may have experienced failed requests. Our team is monitoring system performance. We will provide another update as soon as more information becomes available.
Oct 9, 22:08 PDT

SMS Delivery Delays from Twilio Alphanumeric Sender Type to Telenor Norway

Resolved - The incident has been resolved and SMS delivery from Twilio Alphanumeric Sender Type to Telenor network subscribers in Norway is operating normally.
Oct 9, 09:40 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender Type to Telenor network subscribers in Norway and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 9, 07:38 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Alphanumeric Sender IDs to Telenor network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 9, 06:44 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Alphanumeric Sender Type to Telenor network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 9, 05:43 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Alphanumeric Sender IDs to Telenor network subscribers in Norway. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 9, 05:39 PDT

SMS Delivery Delays from a Subset of Twilio Short Codes to Onvoy Spectrum Mobile United States

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Onvoy Spectrum Mobile network subscribers in the United States is operating normally.
Oct 9, 08:50 PDT

Monitoring - We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.
Oct 9, 08:50 PDT

Identified - We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.
Oct 9, 08:42 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Onvoy Spectrum Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 9, 07:05 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Onvoy Spectrum Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 9, 05:59 PDT

SMS Delivery Delays from Twilio to TIM and Noverca Italia Srl Italy

Resolved - The incident has been resolved and SMS delivery from Twilio to TIM and Noverca Italia Srl network subscribers in Italy is operating normally.
Oct 9, 08:27 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to TIM and Noverca Italia Srl network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 9, 06:25 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to TIM and Noverca Italia Srl network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 9, 05:44 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to TIM and Noverca Italia Srl network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 9, 04:43 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to TIM and Noverca Italia Srl network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 9, 03:46 PDT

Oct `8`, `2026`

Puerto Rico SMS Carrier Maintenance - Liberty

Completed - The scheduled maintenance has been completed.
Oct 8, 23:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 19:45 PDT

Scheduled -

The Liberty network in Puerto Rico is conducting a planned maintenance from 08 October 2026 at 19:45 PDT until 08 October 2026 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Liberty Puerto Rico handsets.

Oct 7, 16:08 PDT

SMS Delivery Delays from Twilio to Verizon United States

Resolved - The incident has been resolved and SMS delivery from Twilio to Verizon network subscribers in the United States is operating normally.
Oct 8, 21:21 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 8, 19:13 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 8, 15:50 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Verizon Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 8, 13:50 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Verizon Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 8, 12:47 PDT

SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Moov Côte d'Ivoire

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender Type to Moov network subscribers in Côte d'Ivoire is operating normally.
Oct 8, 17:03 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender Type to Moov network subscribers in Côte d'Ivoire and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 8, 15:01 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender Type to Moov network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 8, 14:23 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Moov network subscribers in Côte d'Ivoire. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 8, 14:15 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Oct 8, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 13:00 PDT

Scheduled -

The MegaFon network in Russia is conducting a planned maintenance from 08 October 2026 at 13:00 PDT until 08 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

Oct 5, 15:46 PDT

Voice Call Failures from a Subset of Twilio Phone Numbers to Norway

Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to Telenor Norge AS network subscribers in Norway are operating normally.
Oct 8, 13:29 PDT

Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Telenor Norge AS network subscribers in Norway and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 8, 12:42 PDT

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Norway and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 8, 10:42 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Telenor network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 8, 10:08 PDT

Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 8, 09:08 PDT

Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 8, 08:15 PDT

Malaysia SMS Carrier Maintenance - DiGi and Celcom

Completed - The scheduled maintenance has been completed.
Oct 8, 12:45 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 10:30 PDT

Scheduled -

The DiGi and Celcom networks in Malaysia are conducting a planned maintenance from 08 October 2026 at 10:30 PDT until 08 October 2026 at 12:45 PDT. During the maintenance window, there could be intermittent delays delivering SMS to DiGi and Celcom Malaysia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 8, 01:01 PDT

United States SMS and MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 8, 06:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 21:00 PDT

Scheduled -

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 06 October 2026 at 21:00 PDT until 08 October 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via United States short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 6, 05:54 PDT

Multiple Destination SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 8, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 21:01 PDT

Scheduled -

Our SMS carrier partner in the United States and Canada is conducting an emergency maintenance from 07 October 2026 at 21:00 PDT until 08 October 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via subset of United States and Canada long codes.

Oct 6, 00:08 PDT

United States SMS and MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 8, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 20:01 PDT

Scheduled -

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 07 October 2026 at 20:00 PDT until 08 October 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via subset of United States short codes.

Oct 6, 05:54 PDT

Mexico SMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Oct 8, 04:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 22:01 PDT

Scheduled -

The AT&T network in Mexico is conducting an emergency maintenance from 07 October 2026 at 22:00 PDT until 08 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 7, 21:47 PDT

Multiple Destination SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 8, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 22:00 PDT

Scheduled -

Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 07 October 2026 at 22:00 PDT until 08 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via United States and Canada long codes.

Sep 4, 13:01 PDT

United States SMS and MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 8, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 21:00 PDT

Scheduled -

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 07 October 2026 at 21:00 PDT until 08 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via subset of United States long codes.

Sep 25, 16:02 PDT

Twilio SMS Delivery Issues

Resolved - Twilio Verify and Programmable SMS delivery have fully recovered, and all impacted services are back to normal performance. This incident is now resolved. Thank you for your patience!
Oct 8, 02:35 PDT

Monitoring - We are seeing recovery for the intermittent delivery issues with Twilio Verify and Programmable SMS across the impacted regions. Our engineering team will continue to actively monitor the services to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Oct 8, 01:57 PDT

Update - We have identified the issue affecting Twilio Verify and Programmable SMS delivery across impacted regions. We are seeing recovery for Twilio Verify traffic, and our engineering team is actively working towards mitigation for Programmable SMS to restore full service. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 8, 01:03 PDT

Update - We have identified the issue affecting Twilio Verify and Programmable SMS delivery across impacted regions. We are seeing recovery for Twilio Verify traffic, and our engineering team is actively working towards mitigation for Programmable SMS to restore full service. We will provide another update in 2 hour or as soon as more information becomes available.
Oct 7, 23:03 PDT

Identified - We have identified the issue affecting Twilio Verify and Programmable SMS delivery across impacted regions. We are seeing recovery for Twilio Verify traffic, and our engineering team is actively working towards mitigation for Programmable SMS to restore full service. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 7, 22:17 PDT

Update - We are continuing to investigate an issue impacting Twilio Verify deliveries across multiple regions, where an internal block is preventing verification codes from reaching end-users. We are seeing recovery for Australia traffic, and our engineering team is actively working on mitigation for the remaining affected countries to restore full service. We will provide another update in 2 hour or as soon as more information becomes available.
Oct 7, 21:04 PDT

Investigating - We are investigating an issue affecting Twilio Verify deliveries to Australia, where an internal block is preventing verification codes from reaching end-users. Customers in this region may experience delivery failures during authentication flows. Our engineering team is actively working to clear the block and restore normal service. We will provide another update in 1 hour or as soon as more details become available.
Oct 7, 20:08 PDT

Malaysia SMS Carrier Maintenance - Celcom and DiGi

Completed - This maintenance is rescheduled
Oct 8, 00:37 PDT

Scheduled -

The Celcom and DiGi networks in Malaysia are conducting a planned maintenance from 08 October 2026 at 09:00 PDT until 08 October 2026 at 09:45 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Celcom and DiGi Malaysia handsets.

Oct 7, 04:56 PDT

United States and Canada Twilio SMS and MMS Maintenance

Completed - The scheduled maintenance has been completed.
Oct 8, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 20:00 PDT

Scheduled -

Twilio is conducting a planned maintenance from 07 October 2026 at 20:00 PDT until 08 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

Sep 4, 00:12 PDT

Oct `7`, `2026`

France Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 7, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 13:00 PDT

Scheduled -

Our Voice carrier partner in France is conducting a planned maintenance from 07 October 2026 at 13:00 PDT until 07 October 2026 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio France mobile, toll free and landline phone numbers.

Sep 23, 04:50 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Oct 7, 17:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 13:02 PDT

Scheduled -

The Beeline network in Russia is conducting a planned maintenance from 07 October 2026 at 13:00 PDT until 07 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.

Oct 5, 08:12 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Oct 7, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 13:03 PDT

Scheduled -

The MegaFon network in Russia is conducting a planned maintenance from 07 October 2026 at 13:00 PDT until 07 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

Oct 5, 15:46 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Oct 7, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 13:01 PDT

Scheduled -

The Tele2 network in Russia is conducting a planned maintenance from 07 October 2026 at 13:00 PDT until 07 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Oct 2, 07:42 PDT

SMS and MMS Delivery Receipt Delays from Twilio to AT&T United States

Resolved - The incident has been resolved and SMS and MMS delivery receipts from Twilio to AT&T network subscribers in the United States are operating normally.
Oct 7, 15:33 PDT

Update - We have observed a recovery in SMS and MMS delivery receipts from Twilio to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 7, 13:43 PDT

Monitoring - We have observed a recovery in SMS and MMS delivery receipts from Twilio to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 7, 11:40 PDT

Update - Twilio customers may be experiencing SMS and MMS Delivery Receipt Delays from Twilio to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 7, 09:44 PDT

Identified - Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 7, 08:41 PDT

Investigating - Twilio customers may be experiencing MMS delivery delays from Twilio to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 7, 08:09 PDT

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV

Completed - The scheduled maintenance has been completed.
Oct 7, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 11:20 PDT

Scheduled -

The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 07 October 2026 at 11:20 PDT until 07 October 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.

Oct 5, 13:54 PDT

Russia SMS Carrier Maintenance - Sberbank Mobile

Completed - The scheduled maintenance has been completed.
Oct 7, 13:59 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 12:00 PDT

Scheduled -

The Sberbank Mobile network in Russia is conducting a planned maintenance from 07 October 2026 at 12:00 PDT until 07 October 2026 at 13:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sberbank Mobile Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 7, 10:18 PDT

SMS Delivery Delays from Twilio to Brisanet Brazil

Resolved - The incident has been resolved and SMS delivery from Twilio to Brisanet network subscribers in Brazil is operating normally.
Oct 7, 06:02 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Brisanet Servicos De Telecomunicacoes SA network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 7, 05:25 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet Servicos De Telecomunicacoes SA network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 7, 05:04 PDT

SMS and MMS Delivery Delays and Delivery Receipt Delays between Twilio and AT&T in the United States

Resolved - The incident has been resolved and SMS and MMS delivery between Twilio and AT&T network subscribers in the United States are operating normally.
Oct 7, 05:16 PDT

Monitoring - We have observed a recovery in SMS and MMS delivery between Twilio and AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 7, 03:08 PDT

Identified - Twilio customers may be experiencing SMS and MMS delivery delays and delivery receipt delays between Twilio and AT&T network in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 7, 02:10 PDT

Update - Twilio customers may be experiencing SMS delivery delays and delivery failures between Twilio and AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 7, 00:22 PDT

Update - Twilio customers may be experiencing SMS and MMS delivery delays and delivery failures between Twilio and AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 6, 23:53 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays between Twilio and AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 6, 23:19 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE

Completed - The scheduled maintenance has been completed.
Oct 7, 01:20 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 14:01 PDT

Scheduled -

Our carrier partner EE United Kingdom is conducting a planned maintenance from 06 October 2026 at 14:00 PDT until 07 October 2026 at 01:20 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

Oct 2, 07:36 PDT

Oct `6`, `2026`

SMS Delivery Delays from Twilio to MTN Nigeria

Resolved - The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Nigeria is operating normally.
Oct 6, 21:08 PDT

Update - We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 6, 17:01 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 6, 15:01 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 6, 12:53 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 6, 11:52 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 6, 06:38 PDT

SMS Delivery Delays from Twilio to O! Kyrgyzstan

Resolved - The incident has been resolved and SMS delivery from Twilio to O! network subscribers in Kyrgyzstan is operating normally.
Oct 6, 18:53 PDT

Update - We have observed a recovery in SMS delivery from Twilio to O! network subscribers in Kyrgyzstan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 6, 17:31 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to O! network subscribers in Kyrgyzstan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 6, 15:25 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to O! network subscribers in Kyrgyzstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 6, 14:21 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to O! network subscribers in Kyrgyzstan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 6, 13:47 PDT

United Kingdom SMS Carrier Maintenance - O2

Completed - The scheduled maintenance has been completed.
Oct 6, 18:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 15:00 PDT

Scheduled -

The O2 network in the United Kingdom is conducting a planned maintenance from 06 October 2026 at 15:00 PDT until 06 October 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to O2 United Kingdom handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 6, 14:10 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Oct 6, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 12:00 PDT

Scheduled -

The MegaFon network in Russia is conducting a planned maintenance from 06 October 2026 at 12:00 PDT until 06 October 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 5, 13:55 PDT

Kazakhstan SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Oct 6, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 14:00 PDT

Scheduled -

The Tele2 network in Kazakhstan is conducting a planned maintenance from 06 October 2026 at 14:00 PDT until 06 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Oct 6, 04:02 PDT

Germany SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 6, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 15:01 PDT

Scheduled -

Our SMS carrier partner in Germany is conducting a planned maintenance from 06 October 2026 at 15:00 PDT until 06 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Drillisch 1&1 Germany handsets.

Oct 4, 15:34 PDT

Delays Viewing and Receiving Operator Results in Conversation Intelligence and Accessing Conversation Memory

Resolved - Memory and Intelligence v3 continue to operate normally. This incident has been resolved.
Oct 6, 14:11 PDT

Monitoring - Our engineers have mitigated the incident. Memory and Intelligence v3 events are now publishing. Between the time of 12:33pm PT - 1:29pm PT Memory and Intelligence v3 events were not published. We are monitoring to ensure there is no further impact.
Oct 6, 13:55 PDT

Update - Our engineering team is currently investigating an issue that affects our Conversation Intelligence and Conversation Memory features. Affected users will be unable to view and receive new results from GenAI Language Operators and access new Memories and Observations in Conversation Memory. We will provide another update in 1 hour, or as soon as more information is available.
Oct 6, 13:30 PDT

Investigating - Our monitoring systems have detected a potential issue with Conversation Intelligence. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Oct 6, 13:16 PDT

SMS Delivery Delays and Delivery Receipt Delays from Twilio to Chunghwa Telecom Taiwan

Resolved - The incident has been resolved and SMS delivery and delivery receipts from Twilio to Chunghwa Telecom network subscribers in Taiwan are operating normally.
Oct 6, 08:02 PDT

Update - We have observed a recovery in SMS delivery and delivery receipts from Twilio to Chunghwa Telecom network subscribers in Taiwan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 6, 06:16 PDT

Monitoring - We have observed a recovery in SMS delivery and delivery receipts from Twilio to Chunghwa Telecom network subscribers in Taiwan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 6, 04:13 PDT

Update - Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt delays from Twilio to Chunghwa Telecom network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 6, 03:42 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt delays from Twilio to Chunghwa Telecom network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 6, 02:39 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt delays from Twilio to Chunghwa Telecom network subscribers in Taiwan. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 6, 02:33 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Oct 6, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 02:00 PDT

Scheduled -

A subset of small networks in the US are conducting a planned maintenance from 06 October 2026 at 02:00 PDT until 06 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.

Sep 25, 15:04 PDT

SMS Delivery Delays from Twilio to Rain South Africa and Orange Niger

Resolved - The incident has been resolved and SMS delivery from Twilio to Rain network subscribers in South Africa and Orange network subscribers in Niger is operating normally.
Oct 6, 03:52 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Rain network subscribers in South Africa and Orange network subscribers in Niger and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 6, 02:06 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Rain network subscribers in South Africa and Orange network subscribers in Niger. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 6, 01:21 PDT

United States SMS and MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 6, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 21:00 PDT

Scheduled -

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 05 October 2026 at 21:00 PDT until 06 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via subset of United States long codes.

Sep 16, 15:17 PDT

MMS Delivery Failures from a Subset of Twilio Short Codes to Verizon and T-Mobile United States

Resolved - The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States is operating normally.
Oct 6, 02:49 PDT

Update - We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 6, 02:47 PDT

Monitoring - We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 6, 00:42 PDT

Identified - Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 6, 00:25 PDT

Investigating - Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 5, 23:28 PDT

Mexico SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 6, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 23:00 PDT

Scheduled -

Our SMS carrier partner in Mexico is conducting a planned maintenance from 05 October 2026 at 23:00 PDT until 06 October 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Mexico handsets.

Oct 2, 15:47 PDT

Oct `5`, `2026`

Puerto Rico SMS Carrier Maintenance - Liberty

Completed - The scheduled maintenance has been completed.
Oct 5, 23:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 19:45 PDT

Scheduled -

The Liberty network in Puerto Rico is conducting a planned maintenance from 05 October 2026 at 19:45 PDT until 05 October 2026 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Liberty Puerto Rico handsets.

Oct 2, 14:29 PDT

SMS Delivery Failures from Twilio to Orange Guinea

Resolved - The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Guinea is operating normally.
Oct 5, 22:07 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Guinea and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 5, 20:05 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 5, 19:04 PDT

SMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States is operating normally.
Oct 5, 21:34 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 5, 19:27 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 5, 17:25 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 5, 16:25 PDT

Oct `4`, `2026`

No incidents reported.

Oct `3`, `2026`

No incidents reported.

Oct `2`, `2026`

No incidents reported.

Oct `1`, `2026`

No incidents reported.

Sep `30`, `2026`

No incidents reported.

Related

Scheduled Maintenance

United Kingdom Account Security Carrier Partner Maintenance - Three Oct 14, 2026 15:00-16:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 14, 2026 20:00 - Oct 15, 2026 00:00 PDT

United States SMS and MMS Carrier Partner Maintenance Oct 14, 2026 21:00 - Oct 15, 2026 03:00 PDT

Vietnam SMS Carrier Partner Maintenance Oct 15, 2026 10:00-14:00 PDT

Russia SMS Carrier Maintenance - Beeline Oct 15, 2026 14:00-17:00 PDT

Canada Account Security Service Partner Maintenance Oct 15, 2026 21:00 - Oct 16, 2026 01:00 PDT

Interconnection Infrastructure Upgrade (IE1) Oct 16, 2026 14:00-22:00 PDT

Infrastructure Maintenance: Saturday, October 17, from 2PM-4PM PT Oct 17, 2026 14:00-16:00 PDT

Block Suppressions Maintenance Oct 17, 2026 14:00-16:00 PDT

Bounce Suppressions Maintenance Oct 17, 2026 14:00-16:00 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Oct 18, 2026 12:00-14:00 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE Oct 18, 2026 15:00-19:30 PDT

Russia SMS Carrier Maintenance - Tele2 Oct 19, 2026 13:00-17:00 PDT

US SMS and MMS Carrier Maintenance - Small US Carriers Oct 20, 2026 02:00-04:00 PDT

Australia SMS Carrier Partner Maintenance Oct 20, 2026 04:00-08:00 PDT

Twilio Infrastructure Maintenance on the London (IE1) PoP Oct 20, 2026 15:30-16:30 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Oct 20, 2026 21:30-23:00 PDT

Russia SMS Carrier Maintenance - Tele2 Oct 21, 2026 13:00-17:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 21, 2026 20:00 - Oct 22, 2026 00:00 PDT

United States SMS and MMS Carrier Partner Maintenance Oct 21, 2026 20:00 - Oct 22, 2026 00:00 PDT

Infrastructure Maintenance on the San Jose (US2) PoP Oct 21, 2026 22:00-23:30 PDT

Marketing Campaign Stats Maintenance Oct 24, 2026 16:00-20:00 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Oct 25, 2026 12:00-14:00 PDT

Russia SMS Carrier Maintenance - Tele2 Oct 26, 2026 13:00-17:00 PDT

Russia SMS Carrier Maintenance - Tele2 Oct 28, 2026 13:00-17:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 28, 2026 20:00 - Oct 29, 2026 00:00 PDT

United States SMS and MMS Carrier Partner Maintenance Oct 28, 2026 20:00 - Oct 29, 2026 00:00 PDT

United States SMS Carrier Partner Maintenance Nov 16, 2026 21:00 - Nov 17, 2026 03:00 PST

United States SMS Carrier Partner Maintenance Nov 18, 2026 21:00 - Nov 19, 2026 03:00 PST

Past Incidents

Oct 14, 2026

Oct 13, 2026

Oct 12, 2026

Oct 11, 2026

Oct 10, 2026

Oct 9, 2026

Oct 8, 2026

Oct 7, 2026

Oct 6, 2026

Oct 5, 2026

Oct 4, 2026

Oct 3, 2026

Oct 2, 2026

Oct 1, 2026

Sep 30, 2026

United Kingdom Account Security Carrier Partner Maintenance - Three Oct `14`, `2026` `15:00`-`16:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Oct `14`, `2026` `20:00` - Oct `15`, `2026` `00:00` PDT

United States SMS and MMS Carrier Partner Maintenance Oct `14`, `2026` `21:00` - Oct `15`, `2026` `03:00` PDT

Vietnam SMS Carrier Partner Maintenance Oct `15`, `2026` `10:00`-`14:00` PDT

Russia SMS Carrier Maintenance - Beeline Oct `15`, `2026` `14:00`-`17:00` PDT

Canada Account Security Service Partner Maintenance Oct `15`, `2026` `21:00` - Oct `16`, `2026` `01:00` PDT

Interconnection Infrastructure Upgrade (IE1) Oct `16`, `2026` `14:00`-`22:00` PDT

Infrastructure Maintenance: Saturday, October 17, from 2PM-4PM PT Oct `17`, `2026` `14:00`-`16:00` PDT

Block Suppressions Maintenance Oct `17`, `2026` `14:00`-`16:00` PDT

Bounce Suppressions Maintenance Oct `17`, `2026` `14:00`-`16:00` PDT

Philippines SMS Carrier Maintenance - Globe Telecom Oct `18`, `2026` `12:00`-`14:00` PDT

United Kingdom Account Security Carrier Partner Maintenance - EE Oct `18`, `2026` `15:00`-`19:30` PDT

Russia SMS Carrier Maintenance - Tele2 Oct `19`, `2026` `13:00`-`17:00` PDT

US SMS and MMS Carrier Maintenance - Small US Carriers Oct `20`, `2026` `02:00`-`04:00` PDT

Australia SMS Carrier Partner Maintenance Oct `20`, `2026` `04:00`-`08:00` PDT

Twilio Infrastructure Maintenance on the London (IE1) PoP Oct `20`, `2026` `15:30`-`16:30` PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Oct `20`, `2026` `21:30`-`23:00` PDT

Russia SMS Carrier Maintenance - Tele2 Oct `21`, `2026` `13:00`-`17:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Oct `21`, `2026` `20:00` - Oct `22`, `2026` `00:00` PDT

United States SMS and MMS Carrier Partner Maintenance Oct `21`, `2026` `20:00` - Oct `22`, `2026` `00:00` PDT

Infrastructure Maintenance on the San Jose (US2) PoP Oct `21`, `2026` `22:00`-`23:30` PDT

Marketing Campaign Stats Maintenance Oct `24`, `2026` `16:00`-`20:00` PDT

Philippines SMS Carrier Maintenance - Globe Telecom Oct `25`, `2026` `12:00`-`14:00` PDT

Russia SMS Carrier Maintenance - Tele2 Oct `26`, `2026` `13:00`-`17:00` PDT

Russia SMS Carrier Maintenance - Tele2 Oct `28`, `2026` `13:00`-`17:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Oct `28`, `2026` `20:00` - Oct `29`, `2026` `00:00` PDT

United States SMS and MMS Carrier Partner Maintenance Oct `28`, `2026` `20:00` - Oct `29`, `2026` `00:00` PDT

United States SMS Carrier Partner Maintenance Nov `16`, `2026` `21:00` - Nov `17`, `2026` `03:00` PST

United States SMS Carrier Partner Maintenance Nov `18`, `2026` `21:00` - Nov `19`, `2026` `03:00` PST

Oct `14`, `2026`

Oct `13`, `2026`

Oct `12`, `2026`

Oct `11`, `2026`

Oct `10`, `2026`

Oct `9`, `2026`

Oct `8`, `2026`

Oct `7`, `2026`

Oct `6`, `2026`

Oct `5`, `2026`

Oct `4`, `2026`

Oct `3`, `2026`

Oct `2`, `2026`

Oct `1`, `2026`

Sep `30`, `2026`