Twilio Status

All Systems Operational

Programmable SMS Operational

Shortcode Operational

MMS Operational

SMS Operational

SMPP Operational

Programmable Voice Operational

PSTN Operational

SIP Operational

Client Web Operational

Client Mobile Operational

Conference Operational

Recording Operational

Queue Operational

Text-to-Speech Operational

Recording Transcriptions Operational

TwiML Operational

Voice Insights ᴮᴱᵀᴬ Operational

Speech Recognition Operational

Programmable Video Operational

Rooms Operational

Network Traversal Service Operational

Programmable Wireless Operational

Programmable Fax ᴮᴱᵀᴬ Operational

Elastic SIP Trunking Operational

Interconnect Operational

Sync ᴮᴱᵀᴬ Operational

Programmable Chat Operational

Authy Operational

Flex Operational

Lookup Operational

Notify Operational

Console Operational

Phone Numbers Operational

Studio Operational

REST API Operational

TaskRouter Operational

Proxy ᴮᴱᵀᴬ Operational

Runtime Operational

Pricing and Usage Operational

Debugger Operational

Documentation Operational

Functions ᴮᴱᵀᴬ Operational

Autopilot ᴮᴱᵀᴬ Operational

Support Center Operational

Twilio Training Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Uptime

Fetching

API Response Time - North America

Fetching

API Response Time - Europe

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Past Incidents

Nov 16, 2018

Verizon US Toll-Free SMS Carrier Maintenance - Nov 15, 22:00 - 02:00 PT

Completed - The scheduled maintenance has been completed.
Nov 16, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 22:00 PST

Scheduled - Our carrier partner for US/Canada Toll-Free SMS is conducting maintenance on their platform for Verizon (United States) SMS on Thursday November 15th, 22:00 - 02:00 Pacific Time. During this time customers may experience inbound and outbound message delays via Toll-Free numbers to and from Verizon handsets. Short Code and regular long code SMS is not expected to be affected.

Maintenance Period:
US Pacific: 11/15/2018 22:00 - 02:00
US Central: 11/16/2018 00:00 - 04:00
US Eastern: 11/16/2018 01:00 - 05:00
UTC: 11/16/2018 06:00 - 10:00
Nov 14, 09:49 PST

Nov 15, 2018

AT&T US Short Code & Toll-Free SMS Carrier Maintenance - Nov 14, 19:00 - 03:00 PT

Completed - The scheduled maintenance has been completed.
Nov 15, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 19:01 PST

Scheduled - AT&T (United States) is conducting maintenance on their short code and Toll-Free SMS platform on Wednesday November 14th, 19:00 - 03:00 PT Pacific Time. During this time customers may experience intermittent inbound and outbound message delays via short codes and Toll-Free numbers to and from AT&T handsets. Long Code SMS is not expected to be affected.

Maintenance Period:
US Pacific: 11/14/2018 19:00 - 03:00
US Central: 11/14/2018 21:00 - 05:00
US Eastern: 11/14/2018 22:00 - 06:00
UTC: 11/15/2018 03:00 - 11:00
Nov 14, 09:34 PST

Delays in international outbound SMS delivery

Resolved - This incident has been resolved. All delayed messages have been delivered and new messages are being delivered without delay.
Nov 15, 01:36 PST

Investigating - We are investigaing intermittant delays in outbound SMS delivery
Nov 15, 00:11 PST

Nov 14, 2018

Delays in International Outbound SMS Delivery

Resolved - This incident has been resolved. All delayed messages have been delivered and new messages are being delivered without delay. All systems are operating normally.
Nov 14, 12:23 PST

Monitoring - From 10:43am to 11:20am PST, messages sent to international destinations are being processed with a delay. As of 11:21am PST messages sent to international destinations are being delivered without delay.
Nov 14, 11:30 PST

Investigating - We are investigating intermittent delays in outbound SMS delivery.
Nov 14, 11:15 PST

Inbound and Outbound SMS Delivery Degradation to Twilio Chile Mobile Numbers

Resolved - The issue is confirmed to be resolved and all services are operating normally.
Nov 14, 02:04 PST

Investigating - We are observing SMS delivery degradation to and from Twilio mobile numbers in Chile. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Nov 13, 22:49 PST

Nov 12, 2018

Elevated Errors for Programmable Voice Through REST API

Resolved - This incident has been resolved.
Nov 12, 18:52 PST

Monitoring - We have resolved the issue causing elevated errors for Programmable Voice through the REST API. Voice calls remained operational throughout. All systems are fully operational.
Nov 12, 18:38 PST

Investigating - We are currently experiencing elevated errors for Programmable Voice through the REST API. Voice calls are not impacted. Our engineers have identified the issue and are working to restore service. We will provide additional information as soon as possible.
Nov 12, 18:17 PST

Inbound call failures to some Twilio Phone Numbers in Austria, Denmark, France and Germany

Resolved - This incident has been resolved. All services are operating normally.
Nov 12, 18:25 PST

Monitoring - Inbound calls to Twilio phone numbers in Austria, Denmark, France and Germany are now restored. Our engineers continue to monitor to ensure full resolution.
Nov 12, 18:03 PST

Identified - We have detected a partial outage of inbound calls towards Twilio phone numbers in Austria, Denmark, France and Germany. We are working with our carrier partners to resolve this issue. We will provide an update as soon as possible.
Nov 12, 16:56 PST

Nov 11, 2018

Elevated SMS delays to AT&T from US Short Codes and Toll-Free numbers

Resolved - All services are operational.
Nov 11, 17:32 PST

Monitoring - We are seeing full recovery on SMS and MMS delays to AT&T and Cricket Wireless over US Short Codes and Toll-Free numbers. We will keep monitoring continue to work with our partners to confirm the issue is fully resolved.
Nov 11, 17:02 PST

Identified - Outbound and Inbound SMS and MMS to/from AT&T over US Short Codes and Toll-Free numbers continue to be delayed. Note that these delays are also occurring towards Cricket Wireless handsets. We continue to work with our partners to get the issue resolved. Next update in 2 hours.
Nov 11, 14:56 PST

Update - We continue to work with our partners to get the issue resolved. Note that MMS delivery to AT&T is also impacted over US Short Codes. Next update in 1 hour.
Nov 11, 13:46 PST

Investigating - We are observing elevated delivery delays towards AT&T handsets when using US Short Codes or US Toll-Free numbers. Inbound messages are also delayed. We are working with our carrier partner to resolve the issue. Next update in 30min.
Nov 11, 13:16 PST

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

Short code & Toll-Free SMS Delivery Delays to AT&T, US

Resolved - This incident has been resolved.
Nov 8, 09:05 PST

Monitoring - We are observing full recovery for short code and Toll-Free SMS delivery delays to AT&T handsets. Our teams will continue to monitor.
Nov 8, 08:35 PST

Investigating - We are observing delays in delivery of outbound SMS sent from short codes and Toll-Free numbers to the AT&T network in the US. SMS sent from long codes or to other networks are unaffected. We are actively working with our carrier partner to resolve the issue and will provide an update when we have further information.
Nov 8, 07:48 PST

Short code SMS Delivery Delays to Sprint, US

Resolved - This incident has been resolved.
Nov 8, 05:49 PST

Update - We are currently observing recovery for short code SMS delivery delays to Sprint. There may however be further intermittent disruptions during the maintenance window which ends at 05:00 PDT / 13:00 UTC. We will continue to monitor for the duration of the maintenance window and provide updates if the situation changes.
Nov 8, 03:07 PST

Update - We are observing further delays in delivery of inbound and outbound short code SMS to and from the Sprint network in the US as a result of the Sprint platform maintenance. We will provide an update when we have further information
Nov 8, 02:45 PST

Monitoring - We are currently observing full recovery for short code SMS delivery delays for Sprint. There may however be further intermittent disruptions during the maintenance window. We will continue to monitor and provide updates if the situation changes.
Nov 8, 00:36 PST

Identified - Sprint is currently conducting maintenance on their SMS platform. The maintenance window is between 23:00 - 05:00 PDT (07:00 - 13:00 UTC). During this period, SMS to and and from Sprint devices may be delayed.
Nov 8, 00:07 PST

Investigating - We are observing delays in delivery of inbound and outbound short code SMS to and from the Sprint network in the US. SMS sent from long codes to the Sprint network are unaffected. We are actively working with our carrier partner to resolve the issue and will provide an update when we have further information.
Nov 7, 23:43 PST

Nov 7, 2018

Inbound and outbound short code SMS in US degraded towards Sprint Network

Resolved - This incident has been resolved.
Nov 7, 05:14 PST

Investigating - We have detected an issue for inbound short code SMS from the Sprint network in the US. Outbound short code SMS to Sprint network are delivering but with delayed Message Status Events (delivery report). We will provide an update when we have further information.
Nov 7, 01:31 PST

Nov 6, 2018

Intermittent issues with Speech Recognition.

Resolved - Speech Twiml processing issues have been resolved. All services are operating normally.
Nov 6, 22:37 PST

Monitoring - We are seeing recovery of the issue and Speech Twiml is being processed successfully. We are continuing to monitor the service.
Nov 6, 22:22 PST

Investigating - We are observing issues with speech Twiml not being executed for a small percentage of invocations. Our engineers are working on a resolution.
Nov 6, 21:51 PST

Verizon Wireless emergency maintenance Monday Nov 05, 21:00 - 04:00 Pacific

Resolved - The scheduled maintenance has been completed.
Nov 6, 04:34 PST

Monitoring - Verizon Wireless (United States) is conducting emergency maintenance for their inbound and outbound SMS platform tonight, Monday November 05, 21:00 - Tuesday November 06, 04:00 Pacific Time. Message delays on incoming and outgoing SMS to and from Verizon Wireless may occur intermittently during this period.
Nov 5, 22:21 PST

Nov 5, 2018

Delays in inbound and outbound US Toll-Free messages

Resolved - All systems are opertaional.
Nov 5, 21:59 PST

Monitoring - We are observing recovery of delivery delay for Toll-Free messages. Our engineering team will continue to monitor and provide an update as soon as possible.
Nov 5, 20:38 PST

Update - Our engineers continue to work with carrier partner to resolve this issue. We will provide an update as soon as possible.
Nov 5, 19:38 PST

Update - We have identified an issue with delays in outbound messages from US Toll-free numbers. The delay for outbound messages is 7+minutes. We are still experiencing delays in inbound messages to US Toll-Free numbers. Our engineers are working with our carrier partner to resolve this issue. We will provide an update as soon as possible.
Nov 5, 16:53 PST

Identified - We are experiencing delays in receiving inbound toll-free messaging from our carrier partner for multiple US operators. Our carrier partner continues to troubleshoot the issues but we are currently experiencing messages delays of 11+ minutes for each message from multiple US operators. We will provide an update as soon as possible.
Nov 5, 16:05 PST

Delivery report degradation for US Short Code messages to Sprint handsets

Resolved - All services are operational at this time.
Nov 5, 21:21 PST

Investigating - We are experiencing delivery report (DLR) degradation for US Short Code messages sent to Sprint handsets. We are working with our carrier partner to resolve the issue. We will provide an update as soon as possible.
Nov 5, 19:21 PST

SMS Delivery Degradation to Claro, Brazil

Resolved - This incident has been resolved and we are observing full recovery to Claro network in Brazil.
Nov 5, 19:47 PST

Monitoring - We are observing recovery of delivery degradation to the Claro network in Brazil. Our engineering team will continue to monitor and provide an update as soon as possible.
Nov 5, 19:00 PST

Identified - We are observing delivery degradation to the Claro network in Brazil. We are working with our carrier partners to resolve the issue and will provide an update as soon as possible.
Nov 5, 18:17 PST

Elevated errors with Speech Recognition

Resolved - All services are operating as expected.
Nov 5, 12:17 PST

Monitoring - We are seeing recovery with our Speech Recognition, our Engineers will continue to monitor.
Nov 5, 12:11 PST

Identified - We are currently experiencing issues with the speech Twiml as it is not being executed, our Engineers are working on a resolution.
Nov 5, 11:56 PST

Programmable Voice and Conference calls experienced intermittent elevated error levels

Resolved - All services are operating as expected.
Nov 5, 12:05 PST

Update - We continue to monitor the system recovery, we'll provide the next update when all services are operational.
Nov 5, 11:43 PST

Update - We continue to monitor our system recovery, we will provide an update when we have new information.
Nov 5, 11:11 PST

Update - We are seeing intermittent failures, we're continuing to work on a solution that will resolve these issues.
Nov 5, 10:20 PST

Monitoring - We have identified the issue and our services have recovered, we'll continue to monitor.
Nov 5, 09:45 PST

Identified - We continue to experience an increase in failures, our Engineers are working to restore the services.
Nov 5, 09:28 PST

Monitoring - All services have recovered, our Engineers will continue to monitor the situation.
Nov 5, 09:06 PST

Update - We are continuing to investigate this issue.
Nov 5, 08:35 PST

Update - We are continuing to investigate this issue.
Nov 5, 08:34 PST

Update - We are continuing to investigate this issue.
Nov 5, 08:30 PST

Investigating - We continue to experience intermittent elevated error levels for programmable voice, SIP trunking, and conference calls. Affected customers experienced failed calls and conferences. Our engineers are working to resolve the issue. Next update within the hour.
Nov 5, 08:15 PST

Delays in sending messages for US Toll Free numbers

Resolved - We have confirmed that delays with our toll free messaging provider sending messages to multiple US networks is now resolved.
Nov 5, 11:01 PST

Update - We are no longer observing delays with our toll free messaging provider sending messages to multiple US networks. We are continuing to monitor.
Nov 5, 10:31 PST

Identified - Our toll free messaging provider is experiencing delays in sending messages to multiple US networks. Our provider continues to troubleshoot the issues but we are currently experiencing messages delays of 1+ min for each message to all operators.
Nov 5, 10:12 PST

TaskRouter and Flex experiencing degraded performance

Resolved - All services are operational.
Nov 5, 10:28 PST

Monitoring - We have identified the issue and our services have recovered at this time. We'll continue to monitor the situation.
Nov 5, 09:46 PST

Identified - We continue to experience failures, our Engineers are working to restore services.
Nov 5, 09:32 PST

Monitoring - All services have recovered, our Engineers will continue to monitor the situation.
Nov 5, 09:05 PST

Investigating - We are experiencing degraded performance with TaskRouter and Flex. Tasks created via or conference instruction could remain in a different state than the conference and will not be updated correctly.
Nov 5, 08:50 PST

Studio experiencing Functions and Webhook failures.

Resolved - All services are operational at this time.
Nov 5, 09:47 PST

Monitoring - All services have recovered, our Engineers will continue to monitor the situation
Nov 5, 09:06 PST

Investigating - We are currently experiencing failures with Functions and Webhook Invocations, out Engineers are working to resolve the issues.
Nov 5, 08:23 PST

Programmable Voice and Conference calls experienced intermittent elevated error levels

Resolved - Programmable Voice and Conference calls experienced intermittent elevated error levels

We experienced elevated error levels for programmable voice, SIP trunking, and conference calls from 6:47 AM - 7:08 AM PST. Affected customers experienced failed calls and conferences. All systems are now operating normally and we continue to monitor the situation
Nov 5, 07:25 PST

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

Delays sending and receiving MMS Messages on US Long Codes

Resolved - MMS delays have been resolved and all queues have drained. MMS delivery latency has returned to normal.
Nov 2, 20:45 PDT

Update - We are still seeing delays with MMS message delivery and continuing to work to resolve the issue.
Nov 2, 17:00 PDT

Update - We are still seeing delays sending and receiving MMS messages on US long codes. Our engineers are continuing to work to resolve the issue.
Nov 2, 12:01 PDT

Identified - We have detected delays sending and receiving MMS messages on US long codes. Our engineers are currently investigating.
Nov 2, 10:48 PDT

Duplicate Messages Received on Sprint US Handsets

Resolved - We are no longer observing duplicate message delivery for SMS sent to handsets on the Sprint network. We will continue to monitor.
Nov 2, 16:23 PDT

Investigating - We are receiving reports of intermittent duplicate message delivery for SMS sent to handsets on the Sprint network. We're working on trying to reproduce the problem and are actively engaged with our carrier partners to identify the issue. We will provide an update as soon as possible.
Nov 2, 15:25 PDT

Outbound SMS Delays to Orange Mali

Resolved - All services are operating normally.
Nov 2, 09:04 PDT

Investigating - SMS to Orange customers in Mali is currently degraded. We are working with our carrier partners to resolve the issue and will provide additional information as it becomes available.
Nov 2, 06:56 PDT

US Toll Free numbers SMS delivery delays to Sprint handsets in USA

Resolved - Resolved - All services are operating normally.
Nov 2, 07:02 PDT

Monitoring - SMS messages sent from US Toll Free Numbers towards Sprint USA handsets is currently stable. Our engineers are currently monitoring the traffic and we will provide an update shortly
Nov 2, 05:51 PDT

Investigating - We are experiencing delivery delays in SMS messages sent from US Toll Free Numbers towards Sprint USA handsets. We are working with our carrier partner to resolve the issue and will provide additional information as it becomes available.
Nov 2, 03:04 PDT

SMS Delivery Failure to Nepal Telecom in Nepal

Resolved - All services are operating normally
Nov 2, 04:24 PDT

Investigating - We are experiencing SMS delivery failures to Nepal Telecom mobile numbers in Nepal. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Nov 2, 01:41 PDT

Users unable to log in to Console using 2FA

Resolved - Between 2:48am and 3:43am PST we experienced an issue where users who had configured two factor authentication (2FA) were unable to log into the account Console. The issue has been fixed by our engineers. All logins can proceed normally at this time.
Nov 2, 03:55 PDT