Status
Welcome to the Twilio status page. Here you will find real-time information about status of our services.
All Systems Operational
Programmable SMS Operational
Shortcode   Operational
MMS   Operational
SMS   Operational
SMPP   Operational
Programmable Voice Operational
PSTN   Operational
SIP   Operational
Client Web   Operational
Client Mobile   ? Operational
Conference   ? Operational
Recording   ? Operational
Queue   ? Operational
Text-to-Speech   ? Operational
Recording Transcriptions   Operational
TwiML   Operational
Voice Insights ᴮᴱᵀᴬ   Operational
Speech Recognition   Operational
Programmable Video Operational
Rooms   Operational
Network Traversal Service   ? Operational
Programmable Wireless   Operational
Programmable Fax ᴮᴱᵀᴬ   Operational
Elastic SIP Trunking   ? Operational
Interconnect   Operational
Sync ᴮᴱᵀᴬ   Operational
Programmable Chat   Operational
Authy   Operational
Flex   Operational
Lookup   ? Operational
Notify   Operational
Console   Operational
Phone Numbers   ? Operational
Studio   Operational
REST API   ? Operational
TaskRouter   ? Operational
Proxy ᴮᴱᵀᴬ   Operational
Runtime Operational
Pricing and Usage   Operational
Debugger   Operational
Documentation   Operational
Functions ᴮᴱᵀᴬ   Operational
Autopilot ᴮᴱᵀᴬ   Operational
Support Center   ? Operational
Twilio Training   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Uptime
Fetching
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Nov 20, 2018

No incidents reported today.

Nov 19, 2018
Resolved - We have resolved the issue with all services . DNS references to content are now being resolved correctly.
Nov 19, 16:42 PST
Update - We continue to investigate an increase in error levels to fetch content from some domains.
Nov 19, 16:22 PST
Update - We are continuing to investigate this issue.
Nov 19, 15:50 PST
Investigating - We are investigating an increase in error levels to fetch content from some domains.
Nov 19, 15:41 PST
Nov 18, 2018

No incidents reported.

Nov 17, 2018
Resolved - Affected destinations have recovered and new messages are being delivered without delay. All delayed messages have been delivered and systems are operating normally.
Nov 17, 07:04 PST
Monitoring - From 05:17am to 06:04am PST, messages sent to international destinations were being processed with a delay. As of 06:05am PST messages sent to international destinations are being delivered without delay.
Nov 17, 06:23 PST
Nov 16, 2018
Completed - The scheduled maintenance has been completed.
Nov 16, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 22:00 PST
Scheduled - Our carrier partner for US/Canada Toll-Free SMS is conducting maintenance on their platform for Verizon (United States) SMS on Thursday November 15th, 22:00 - 02:00 Pacific Time. During this time customers may experience inbound and outbound message delays via Toll-Free numbers to and from Verizon handsets. Short Code and regular long code SMS is not expected to be affected.

Maintenance Period:
US Pacific: 11/15/2018 22:00 - 02:00
US Central: 11/16/2018 00:00 - 04:00
US Eastern: 11/16/2018 01:00 - 05:00
UTC: 11/16/2018 06:00 - 10:00
Nov 14, 09:49 PST
Nov 15, 2018
Completed - The scheduled maintenance has been completed.
Nov 15, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 19:01 PST
Scheduled - AT&T (United States) is conducting maintenance on their short code and Toll-Free SMS platform on Wednesday November 14th, 19:00 - 03:00 PT Pacific Time. During this time customers may experience intermittent inbound and outbound message delays via short codes and Toll-Free numbers to and from AT&T handsets. Long Code SMS is not expected to be affected.

Maintenance Period:
US Pacific: 11/14/2018 19:00 - 03:00
US Central: 11/14/2018 21:00 - 05:00
US Eastern: 11/14/2018 22:00 - 06:00
UTC: 11/15/2018 03:00 - 11:00
Nov 14, 09:34 PST
Resolved - This incident has been resolved. All delayed messages have been delivered and new messages are being delivered without delay.
Nov 15, 01:36 PST
Investigating - We are investigaing intermittant delays in outbound SMS delivery
Nov 15, 00:11 PST
Nov 14, 2018
Resolved - This incident has been resolved. All delayed messages have been delivered and new messages are being delivered without delay. All systems are operating normally.
Nov 14, 12:23 PST
Monitoring - From 10:43am to 11:20am PST, messages sent to international destinations are being processed with a delay. As of 11:21am PST messages sent to international destinations are being delivered without delay.
Nov 14, 11:30 PST
Investigating - We are investigating intermittent delays in outbound SMS delivery.
Nov 14, 11:15 PST
Resolved - The issue is confirmed to be resolved and all services are operating normally.
Nov 14, 02:04 PST
Investigating - We are observing SMS delivery degradation to and from Twilio mobile numbers in Chile. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Nov 13, 22:49 PST
Nov 12, 2018
Resolved - This incident has been resolved.
Nov 12, 18:52 PST
Monitoring - We have resolved the issue causing elevated errors for Programmable Voice through the REST API. Voice calls remained operational throughout. All systems are fully operational.
Nov 12, 18:38 PST
Investigating - We are currently experiencing elevated errors for Programmable Voice through the REST API. Voice calls are not impacted. Our engineers have identified the issue and are working to restore service. We will provide additional information as soon as possible.
Nov 12, 18:17 PST
Resolved - This incident has been resolved. All services are operating normally.
Nov 12, 18:25 PST
Monitoring - Inbound calls to Twilio phone numbers in Austria, Denmark, France and Germany are now restored. Our engineers continue to monitor to ensure full resolution.
Nov 12, 18:03 PST
Identified - We have detected a partial outage of inbound calls towards Twilio phone numbers in Austria, Denmark, France and Germany. We are working with our carrier partners to resolve this issue. We will provide an update as soon as possible.
Nov 12, 16:56 PST
Nov 11, 2018
Resolved - All services are operational.
Nov 11, 17:32 PST
Monitoring - We are seeing full recovery on SMS and MMS delays to AT&T and Cricket Wireless over US Short Codes and Toll-Free numbers. We will keep monitoring continue to work with our partners to confirm the issue is fully resolved.
Nov 11, 17:02 PST
Identified - Outbound and Inbound SMS and MMS to/from AT&T over US Short Codes and Toll-Free numbers continue to be delayed. Note that these delays are also occurring towards Cricket Wireless handsets. We continue to work with our partners to get the issue resolved. Next update in 2 hours.
Nov 11, 14:56 PST
Update - We continue to work with our partners to get the issue resolved. Note that MMS delivery to AT&T is also impacted over US Short Codes. Next update in 1 hour.
Nov 11, 13:46 PST
Investigating - We are observing elevated delivery delays towards AT&T handsets when using US Short Codes or US Toll-Free numbers. Inbound messages are also delayed. We are working with our carrier partner to resolve the issue. Next update in 30min.
Nov 11, 13:16 PST
Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018
Resolved - This incident has been resolved.
Nov 8, 09:05 PST
Monitoring - We are observing full recovery for short code and Toll-Free SMS delivery delays to AT&T handsets. Our teams will continue to monitor.
Nov 8, 08:35 PST
Investigating - We are observing delays in delivery of outbound SMS sent from short codes and Toll-Free numbers to the AT&T network in the US. SMS sent from long codes or to other networks are unaffected. We are actively working with our carrier partner to resolve the issue and will provide an update when we have further information.
Nov 8, 07:48 PST
Resolved - This incident has been resolved.
Nov 8, 05:49 PST
Update - We are currently observing recovery for short code SMS delivery delays to Sprint. There may however be further intermittent disruptions during the maintenance window which ends at 05:00 PDT / 13:00 UTC. We will continue to monitor for the duration of the maintenance window and provide updates if the situation changes.
Nov 8, 03:07 PST
Update - We are observing further delays in delivery of inbound and outbound short code SMS to and from the Sprint network in the US as a result of the Sprint platform maintenance. We will provide an update when we have further information
Nov 8, 02:45 PST
Monitoring - We are currently observing full recovery for short code SMS delivery delays for Sprint. There may however be further intermittent disruptions during the maintenance window. We will continue to monitor and provide updates if the situation changes.
Nov 8, 00:36 PST
Identified - Sprint is currently conducting maintenance on their SMS platform. The maintenance window is between 23:00 - 05:00 PDT (07:00 - 13:00 UTC). During this period, SMS to and and from Sprint devices may be delayed.
Nov 8, 00:07 PST
Investigating - We are observing delays in delivery of inbound and outbound short code SMS to and from the Sprint network in the US. SMS sent from long codes to the Sprint network are unaffected. We are actively working with our carrier partner to resolve the issue and will provide an update when we have further information.
Nov 7, 23:43 PST
Nov 7, 2018
Resolved - This incident has been resolved.
Nov 7, 05:14 PST
Investigating - We have detected an issue for inbound short code SMS from the Sprint network in the US. Outbound short code SMS to Sprint network are delivering but with delayed Message Status Events (delivery report). We will provide an update when we have further information.
Nov 7, 01:31 PST
Nov 6, 2018
Resolved - Speech Twiml processing issues have been resolved. All services are operating normally.
Nov 6, 22:37 PST
Monitoring - We are seeing recovery of the issue and Speech Twiml is being processed successfully. We are continuing to monitor the service.
Nov 6, 22:22 PST
Investigating - We are observing issues with speech Twiml not being executed for a small percentage of invocations. Our engineers are working on a resolution.
Nov 6, 21:51 PST
Resolved - The scheduled maintenance has been completed.
Nov 6, 04:34 PST
Monitoring - Verizon Wireless (United States) is conducting emergency maintenance for their inbound and outbound SMS platform tonight, Monday November 05, 21:00 - Tuesday November 06, 04:00 Pacific Time. Message delays on incoming and outgoing SMS to and from Verizon Wireless may occur intermittently during this period.
Nov 5, 22:21 PST