Status
Welcome to the Twilio status page. Here you will find real-time information about status of our services.
All Systems Operational
Programmable SMS Operational
Shortcode Operational
MMS Operational
SMS Operational
Programmable Voice Operational
PSTN Operational
SIP Operational
Client Web Operational
Client Mobile ? Operational
Conference ? Operational
Recording ? Operational
Queue ? Operational
Text-to-Speech ? Operational
Transcription ? Operational
TwiML Operational
Programmable Video Operational
Endpoint Connectivity Operational
Network Traversal Service ? Operational
Elastic SIP Trunking ? Operational
IP Messaging Operational
Authy Operational
Console Operational
Phone Numbers ? Operational
REST API ? Operational
TaskRouter ? Operational
Support Services ? Operational
Tools Operational
Lookup ? Operational
Pricing and Usage Operational
Monitor Operational
Operational
Degraded Performance
Partial Outage
Major Outage
System Metrics Month Week Day
API Uptime
Fetching
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Aug 23, 2016

No incidents reported today.

Aug 22, 2016

No incidents reported.

Aug 21, 2016

No incidents reported.

Aug 20, 2016

No incidents reported.

Aug 19, 2016
Resolved - Between 11:04am and 11:24am the Twilio Programmable Voice stack experienced an issue where new calls would get queued, but would not get dialed. This affected a number of Programmable Voice customers using PSTN dials, Client dials, Conference dials. Our engineers have restored the service and all systems are operational at this time.
Aug 19, 12:13 PDT
Monitoring - Our team has restored the affected services. Customers should not experience any degraded performance at this time, however our engineers are continuing to monitor the situation.
Aug 19, 11:44 PDT
Investigating - We are currently investigating an issue with degraded service across several Twilio Programmable Voice products - customers PSTN calls, Conference calls, Client calls, and TwiML dials may be affected. Our team is working on resolving these issues. We will provide a further update in 15 minutes.
Aug 19, 11:26 PDT
Aug 18, 2016

No incidents reported.

Aug 17, 2016

No incidents reported.

Aug 16, 2016
Resolved - Programmable Video is operating normally at this time. The service was unavailable from 3:09pm to 3:23pm Pacific Time.
Aug 16, 15:28 PDT
Investigating - We are currently experiencing a complete outage on customers making and receiving Video calls. No other products are impacted.
Aug 16, 15:21 PDT
Resolved - Programmable Video is operating normally at this time. The service was unavailable from 1:42pm to 2:35pm Pacific Time.
Aug 16, 14:45 PDT
Investigating - We are currently experiencing a complete outage on customers making and receiving Video calls. No other products are impacted.
Aug 16, 14:29 PDT
Resolved - Services have been restored, all Shortcodes are operating normally.
Aug 16, 10:18 PDT
Identified - We have confirmed inbound and outbound non-delivery for a subset of shortcodes. We are actively working on restoring service.
Aug 16, 09:59 PDT
Aug 15, 2016
Resolved - Service has been restored and is operating normally.
Aug 15, 19:41 PDT
Identified - Inbound voice calls are not being received to a subset of Twilio phone numbers. We are working to restore service.
Aug 15, 19:06 PDT
Between 3:05 PST & 3:25 PST a small number of inbound SMS messages were marked as failed. No webhooks were fired for those messages. All services are operating normally now.
Aug 15, 19:01 PDT
Aug 14, 2016
Resolved - This incident has been resolved.
Aug 14, 10:31 PDT
Monitoring - Inbound call service to Brazil has been restored. Our engineers will continue to monitor.  All services are fully operational.
Aug 14, 09:43 PDT
Identified - We have identified an issue with a carrier impacting 50% of inbound calls to Brazil. Our engineers are working to restore service.  We will update with more information as soon as possible.
Aug 14, 08:57 PDT
Aug 13, 2016

No incidents reported.

Aug 12, 2016

No incidents reported.

Aug 11, 2016

No incidents reported.

Aug 10, 2016
Resolved - Network performance has returned to normal and remained stable since 7:52am Pacific Time. We are continuing to investigate the root cause of the brief increase in packet loss.
Aug 10, 08:48 PDT
Monitoring - We are investigating a brief increase in packet loss in our Programmable Voice WebRTC Client service. This issue lasted from 7:47am to 7:52am Pacific Time, and is no longer present. Some callers may have heard degraded audio during this period.
Aug 10, 08:28 PDT
Investigating - We are investigating alerts from our automated testers indicating an increase in packet loss on our network for our Programmable Voice WebRTC Client service.
Aug 10, 08:03 PDT
Aug 9, 2016

No incidents reported.