Twilio Status

All Systems Operational

Programmable SMS Operational

Shortcode Operational

MMS Operational

SMS Operational

SMPP Operational

Programmable Voice Operational

PSTN Operational

SIP Operational

Client Web Operational

Client Mobile Operational

Conference Operational

Recording Operational

Queue Operational

Text-to-Speech Operational

Recording Transcriptions Operational

TwiML Operational

Voice Insights ^Beta Operational

Speech Recognition Operational

Programmable Video Operational

Rooms Operational

Network Traversal Service Operational

Programmable Wireless Operational

Programmable Fax ^Beta Operational

Elastic SIP Trunking Operational

Interconnect Operational

Sync ^Beta Operational

Programmable Chat Operational

Authy Operational

Lookup Operational

Notify Operational

Console Operational

Phone Numbers Operational

Studio Operational

REST API Operational

TaskRouter Operational

Proxy ^Beta Operational

Runtime Operational

Pricing and Usage Operational

Debugger Operational

Documentation Operational

Functions ^Beta Operational

Support Center Operational

Twilio Training Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Uptime

Fetching

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Sep 20, 2018

No incidents reported today.

Sep 19, 2018

Elevated error rate on REST API

Resolved - We experienced an elevated error rate on our REST API between 2:14pm and 2:27pm. Customers received HTTP response code 429 - Too Many Requests. We have remedied this and have seen a full recovery.
Sep 19, 14:49 PDT

Inbound MMS and DLR delays from Sprint US handsets

Resolved - The carrier has confirmed that they experienced an issue on their platform. We are now observing immediate and stable delivery for Inbound MMS and DLRs on Sprint. All services are operating normally at this time
Sep 19, 11:58 PDT

Monitoring - We are observing recovery for Inbound MMS and DLR delays from Sprint US handsets. Our engineering teams will continue to monitor and provide an update as soon as possible
Sep 19, 11:20 PDT

Investigating - We are observing delays in receiving delivery receipts (DLRs) and Inbound MMS from Sprint handsets for both US Short Codes and Long Codes. Our engineering team is actively working with our partner to get the issues resolved. We will provide update as soon as possible.
Sep 19, 09:36 PDT

US Short Code delivery issues for Sprint handsets

Resolved - All systems are operating normally at this time.
Sep 19, 02:42 PDT

Investigating - We are experiencing issues in delivering outbound SMS sent from Twilio US Short Codes to Sprint handsets as well as receiving Inbound SMS coming from Sprint handsets on US Short Codes. Our engineering team is actively working with our partner to get the issue resolved. We will provide an update as soon as possible.
Sep 18, 23:27 PDT

Outbound SMS issues towards Nepal Telecom

Resolved - Outbound SMS towards Nepal Telecom is operating normally at this time.
Sep 19, 02:39 PDT

Monitoring - Our monitoring shows recovery for the operator issue resulting in SMS delivery delay to the Nepal Telecom network in Nepal. Our engineers have confirmed from internal testing and metrics that SMS delivery has returned to normal and will continue to monitor the situation.
Sep 19, 02:35 PDT

Identified - We have detected an operator issue resulting in SMS delivery delay to the Nepal Telecom network in Nepal. We are working with our carrier partners to resolve the issue and will provide an update as soon as possible.
Sep 19, 00:59 PDT

Sep 18, 2018

SMS delays from short codes to T-Mobile & MetroPCS in the US

Resolved - This incident has been resolved.
Sep 18, 10:07 PDT

Monitoring - We have confirmed that short code SMS delivery to T-Mobile and MetroPCS handsets in the US has recovered. Messages are currently delivering without any delay.
Sep 18, 09:33 PDT

Investigating - We are experiencing delays sending SMS from US short codes to T-Mobile and MetroPCS handsets. Inbound delivery and long code traffic is not affected. Our engineering team is actively working with our partner to get the issue resolved. We will provide an update as soon as possible.
Sep 18, 08:42 PDT

Outbound SMS Delays to Excelcom, Indonesia

Resolved - We have received an update from our carrier partner that the issue affecting the Excelcom network operator in Indonesia has been resolved. Our engineers have confirmed from internal testing and metrics that SMS delivery rate has returned to normal.
Sep 18, 03:28 PDT

Identified - We have detected an operator issue resulting in delays in sending SMS to the Excelcom network in Indonesia. We are working with our carrier partners to resolve the issue and will provide an update as soon as possible.
Sep 18, 02:18 PDT

Outbound MMS delays using Twilio US long codes and Inbound MMS Delays from Sprint US handsets

Resolved - We have confirmed that we are now receiving Inbound MMS and DLRs from Sprint handsets on US Short Codes.
Sep 18, 00:11 PDT

Identified - Outbound MMS from long codes in the US are now being delivered normally and we'll continue to monitor. However we are still observing delays in receiving Inbound MMS and DLRs coming from Sprint handsets on US Short Codes. Our engineering team is actively working with our partner to get the issues resolved. We will provide update when we have further information.
Sep 17, 22:29 PDT

Investigating - We are observing delays in delivering outbound MMS sent from Twilio long codes as well as delays receiving Inbound MMS and DLRs coming from Sprint handsets on US Short Codes. Our engineering team is actively working with our partner to get the issues resolved. We will provide update as soon as possible.
Sep 17, 18:16 PDT

Sep 17, 2018

Voice carrier maintenance for inbounds calls to Edmonton (+1780) and Ottawa (+1343, +1613) phone numbers September 17, 21:00 - 22:00 PT

Completed - The scheduled maintenance has been completed.
Sep 17, 22:00 PDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 17, 21:19 PDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 17, 21:18 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 21:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 17, 18:06 PDT

Scheduled - Our carrier partner for Canada phone numbers is conducting maintenance specifically for voice calls to Twilio Edmonton(+1780) and Ottawa(+1343, +1613) phone numbers. This will occur on Monday, September 17, 21:00 - 22:00 Pacific Time. Voice calls to Twilio Edmonton and Ottawa phone numbers may experience connectivity issues during this period.

This maintenance is specific to voice calls towards Edmonton and Ottawa Twilio phone numbers; Voice calls to other Twilio Canada phone numbers will function as usual. Outbound calls will be unaffected.

Carrier maintenance period:
US/Pacific: 09/17/2018 21:00 - 22:00
US/Central: 09/17/2018 23:00 - 00:00
US/Eastern: 09/18/2018 00:00 - 01:00
UTC: 09/18/2018 13:00 - 14:00
Sep 17, 16:54 PDT

Outbound SMS delays over short-codes to T-mobile in the US

Resolved - We have confirmed that short-code message delivery to T-Mobile has recovered.
Sep 17, 11:02 PDT

Investigating - We are experiencing outbound SMS delays over short-codes to T-mobile in the US. Inbound delivery is not affected. We are working with our carrier partner to resolve and will provide an update as quickly as possible.
Sep 17, 09:18 PDT

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

SMS to Excelcom customers in Indonesia is currently degraded

Resolved - This incident has been resolved
Sep 14, 23:07 PDT

Monitoring - SMS to Excelcom customers in Indonesia is currently stable. Our engineers are currently monitoring the traffic and we will provide an update shortly
Sep 14, 22:29 PDT

Investigating - SMS to Excelcom customers in Indonesia is currently degraded. We are working with our carrier partners for more information on this incident.
Sep 14, 20:10 PDT

Sep 13, 2018

Twilio Client Flash services brown out - September 13, 10:00 - 14:00 PT

Completed - The scheduled maintenance has been completed.
Sep 13, 14:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 10:00 PDT

Scheduled - We will be performing a brownout of Flash services in the end of life Client 1.1 and 1.2 SDKs in order to help customers confirm that their applications have completely removed dependency on this end of life capability.

Flash service will be permanently discontinued next week on September 19. The Client 1.1 and 1.2 SDKs will be discontinued and removed from operation on September 25 and November 6, respectively.

Impacted Time

September 13th, 2018 - 10:00 - 14:00 Pacific Time
Sep 12, 20:53 PDT

Sep 12, 2018

SMS and Shortcode delivery delays to T-Mobile and Metro PCS handsets in the US

Resolved - We have confirmed that shortcode message delivery to T-Mobile and Metro PCS handsets in the US has recovered.
Sep 12, 10:46 PDT

Investigating - We are experiencing delivery delays for a percentage of messages and shortcodes sent to T-Mobile and Metro PCS handsets in the US. We are working with our carrier partner to resolve and will provide an update as quickly as possible.
Sep 12, 09:28 PDT

Sep 11, 2018

No incidents reported.

Sep 10, 2018

US Short Code MMS delivery issues for Sprint handsets

Resolved - We have confirmed that that Delivery receipts for MMS are being successfully sent
Sep 10, 14:03 PDT

Monitoring - We are observing that Delivery receipts for MMS are being successfully sent. We will continue to monitor the system.
Sep 10, 12:05 PDT

Investigating - Delivery receipts for MMS sent from some US Short Codes towards Sprint handsets are missing, and mobile-originated MMS messages sent toward Twilio shortcodes are delayed. We are working with our carrier partner to resolve both issues and will provide additional information as it becomes available.
Sep 10, 08:36 PDT

Calls failing to Kenya phone numbers

Resolved - All services are operating normally.
Sep 10, 01:16 PDT

Investigating - We have detected an increase in call failures for calls to some Twilio phone numbers in Kenya due to a carrier fault. We have escalated the issue with the carrier and will provide more information as it becomes available.
Sep 9, 13:39 PDT

Sep 9, 2018

Delays in SIM Status Changes

Resolved - All systems are functional.
Sep 9, 10:57 PDT

Investigating - Changes made to Programmable Wireless SIM status for SIMs managed through the T-Mobile USA network are delayed due to a carrier issue. We are working with the carrier to resolve the problem and will provide additional information as it becomes available.
Sep 9, 08:35 PDT

Sep 8, 2018

No delivery receipts for MMS messages to Sprint

Resolved - All systems are functioning normally.
Sep 8, 19:16 PDT

Update - The carrier has confirmed that messages are being received at the target handsets, there is only an issue returning delivery receipts. We will update when we have additional information from the carrier.
Sep 8, 15:25 PDT

Identified - Our systems have detected a delay in delivering MMS messages to Sprint handsets. We have escalated the issue with the carrier and will update this page when we have additional information.
Sep 8, 15:15 PDT

SMS Delivery Delay To NetOne Zimbabwe

Resolved - Messages to NetOne Zimbabwe are being delivered normally at this time.
Sep 8, 15:14 PDT

Investigating - Beginning at approximately 7:20 Pacific Time, our systems detected an increase in delays delivering SMS messages to users on the NetOne Zimbabwe network. The issue appears to be an issue at NetOne, as all intermediate carriers are failing to deliver messages to users on this network. We have escalated the issue with our carrier partners and will update this page when resolved.
Sep 8, 08:31 PDT

Sep 7, 2018

No incidents reported.

Sep 6, 2018

Elevated Error Rates for Programmable Fax

Resolved - All services are operating normally.
Sep 6, 23:19 PDT

Investigating - We are currently investigating an issue with Programmable Fax. Approximately 30% of inbound fax attempts are resulting in an error. Our engineering team is working to resolve the issue.
Sep 6, 12:43 PDT

SMS Delivery Delays to US Short Codes

Resolved - From 2:11pm PST to 2:38pm PST today, Programmable SMS customers were experiencing delivery delays to some of our US Short Codes. Our carrier partner has addressed the issue, and service is back to normal.
Sep 6, 15:00 PDT

US Short Code MMS delivery issues for Sprint handsets

Resolved - All services are operational.
Sep 6, 11:26 PDT

Update - Our engineers are continuing to work with our carrier partner to resolve this issue. We will provide additional information as quickly as possible.
Sep 6, 08:07 PDT

Identified - We are experiencing delivery issues for MMS sent from US Short Code towards Sprint handsets. Our engineers are working with our carrier partner to resolve the issue. We will provide additional information as quickly as possible.
Sep 6, 07:24 PDT

US Short Code delivery issues for Sprint handsets

Resolved - All services are operating normally.
Sep 6, 06:30 PDT

Monitoring - The delivery issues for messages sent and received from US Short Code for Sprint handsets is resolved. Our engineering team will continue to monitor the service.
Sep 6, 06:19 PDT

Identified - We are experiencing delivery issues for messages sent and received from US Short Code for Sprint handsets. Our engineers are working with our carrier partner to resolve the issue. We will provide additional information as quickly as possible.
Sep 6, 05:52 PDT