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SYSTEM METRICS
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All Systems Operational
Uptime over the past 90 days. View historical uptime.
PROGRAMMABLE MESSAGING Operational
MMS Operational
SMS Operational
SMPP Operational
Channels Operational
Notify Operational
PROGRAMMABLE VOICE Operational
PSTN Operational
SIP Interface Operational
Client Web Operational
Client Mobile ? Operational
Conference ? Operational
Recording ? Operational
Queue ? Operational
Text-to-Speech ? Operational
Recording Transcriptions Operational
TwiML Operational
Voice Insights Operational
Speech Recognition Operational
AUTHY Operational
Authy 2FA Operational
Verify Operational
Authy App Operational
Lookup ? Operational
AUTOPILOT Operational
CONTACT CENTER Operational
90 days ago
100.0 % uptime
Today
TaskRouter ? Operational
Flex Operational
Flex WFO Operational
90 days ago
100.0 % uptime
Today
ELASTIC SIP TRUNKING ? Operational
INTERCONNECT Operational
PHONE NUMBERS ? Operational
PROGRAMMABLE CHAT Operational
PROGRAMMABLE FAX Operational
PROGRAMMABLE VIDEO Operational
Peer-to-Peer Rooms Operational
Network Traversal Service ? Operational
Group Rooms Operational
PROGRAMMABLE WIRELESS Operational
PROXY Operational
SERVERLESS Operational
Studio Operational
Functions Operational
Assets Operational
TwiML Bins Operational
Sync Operational
TWILIO PLATFORM Operational
Billing Operational
Debugger & Alerts Operational
Console Operational
REST API ? Operational
Customer Support Center ? Operational
Other Operational
CARRIER NETWORK Operational
SMS Long Code, North America Operational
MMS Long Code, North America Operational
SMS Short Code, North America Operational
MMS Short Code, North America Operational
SMS Toll-Free, North America Operational
SMS, Latin America Operational
SMS, APAC Operational
SMS, Europe Operational
SMS, Middle East & Africa Operational
SMS Delivery Notifications & Status Callbacks Operational
Voice, North America Operational
Voice, Latin America Operational
Voice, APAC Operational
Voice, Europe Operational
Voice, Middle East & Africa Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Uptime
Fetching
API Response Time - North America
Fetching
API Response Time - Europe
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Past Incidents
Jul 19, 2019

No incidents reported today.

Jul 18, 2019
Elevated 5xx Errors in REST API, Console, and Video
Resolved - We have fully remedied the underlying cause of the elevated 5xx errors we saw with our REST API, Console, and Video. The impact lasted between 3:41pm and 4:26pm Pacific Time. These services are working normally again. This incident is now resolved.
Jul 18, 16:41 PDT
Monitoring - We have remedied the underlying cause of the 5xx HTTP errors and are seeing recovery.
Jul 18, 16:34 PDT
Investigating - We are investigating an issue with an elevated rate of 5xx series HTTP responses across a number of our services including REST API, Console, and Programmable Video. Users may experience issues making REST API calls, accessing and using our developer Console, and creating and joining Video Rooms. We will provide further updates as more information becomes available.
Jul 18, 16:16 PDT
MMS Delivery Issues to US AT&T over Longcode
Resolved - The issue for MMS delivery from Twilio US Long Codes to US AT&T handsets is resolved. MMS Long Code North America is operating normally.
Jul 18, 10:06 PDT
Monitoring - We have seen a recovery in MMS delivery from US Long Codes to US AT&T handsets. We will continue to monitor and provide an update when we have confirmed the issue is fully resolved.
Jul 18, 09:25 PDT
Investigating - We are currently experiencing MMS delivery issues from US longcodes to US AT&T handsets. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Jul 18, 08:31 PDT
Jul 17, 2019
Elevated API Latency and 500s for Voice and Messaging
Resolved - Between 11:55 am and 2:05 pm PDT today, July 17th, we experienced intermittent increases in API latency and 500s for API requests across Programmable Voice and Messaging. The errors primarily occurred during two separate impact windows. The first window started at 11:55 am and continued to 12:38 pm PDT while the second window was from 1:54 pm to 2:05 pm PDT. Affected requests experienced either high latency or failed with 500 HTTP error responses. The situation has since been resolved and all systems are functioning normally.
Jul 17, 15:57 PDT
SMS Delivery Issues to Asia Cell Iraq Handsets
Resolved - We have confirmed that we are no longer experiencing delivery degradation to Asia Cell Telecommunications handsets in Iraq. All services are operating normally.
Jul 17, 12:21 PDT
Monitoring - We are observing that we are seeing recovery in delivering SMS to Asia Cell Telecommunications handsets in Iraq. We will continue to monitor and provide an update.
Jul 17, 11:05 PDT
Investigating - We are experiencing SMS delivery issues to Asia Cell Telecommunications handsets in Iraq. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Jul 17, 07:12 PDT
Jul 16, 2019
Phone Numbers API resources and Compliance Report Timeouts
Resolved - All services are operating normally.
Jul 16, 15:13 PDT
Monitoring - We have deployed a fix and are seeing latency return to normal levels. We will continue to monitor and will provide an update when we have confirmed the issue is fully resolved.
Jul 16, 14:02 PDT
Investigating - We are observing increased latency and timeouts in the Addresses, CallerIds and IncomingPhoneNumbers API resources, as well as the Phone Numbers Compliance Report in the Console. Our engineers are working to resolve the issue and will provide an update as soon as possible.
Jul 16, 13:38 PDT
Outbound SMS delivery delays to Oi Brazil
Resolved - All services are operating normally.
Jul 16, 12:21 PDT
Monitoring - We are observing signs of recovery in delivering SMS to Oi Brazil handsets. Our engineering team will continue to monitor the service and provide updates when we have confirmed the issue is fully resolved.
Jul 16, 11:45 PDT
Investigating - We have observed delays in delivering SMS to Oi Brazil handsets. We are also seeing an impact in the accuracy of message status callbacks as a result. We are working with our carrier partners to resolve the issue and will provide an update as soon as possible.
Jul 16, 11:29 PDT
Inbound call failures to some Germany numbers
Resolved - This incident has been resolved.
Jul 16, 09:03 PDT
Monitoring - We are observing signs of recovery for inbound calls. Our engineering team will continue to monitor the service and will provide an update when the issue is fully resolved.
Jul 16, 07:10 PDT
Investigating - Our monitoring systems have identified that calls to a subset of Twilio numbers in Germany are failing. Our engineers are investigating the issue with our carrier partner for a resolution. We will provide an update as soon as we have additional information.
Jul 16, 06:37 PDT
Jul 15, 2019
SMS Delivery Receipt Issues in Brazil
Resolved - All services are operating normally.
Jul 15, 11:42 PDT
Monitoring - We are observing signs of recovery in receiving message status events (DLRs) for messages sent to Brazil handsets. Our engineering team will continue to monitor the service and provide updates when the issue is fully resolved.
Jul 15, 10:23 PDT
Investigating - We are experiencing issues with receiving message status events (DLRs) for messages sent to Brazil handsets. The impact is for message status events alone and does not have affect sending or receiving the messages. Our engineers are investigating the issue with our carrier partner. We will provide an update as soon as we have additional information.
Jul 15, 08:26 PDT
Calls failing to some Twilio Phone Numbers from Brazil Fortaleza
Resolved - We have confirmed the full recovery of issues related to inbound calls to Twilio Phone Numbers in Brazil Fortaleza with prefix +5585. The service has been restored.
Jul 15, 07:27 PDT
Investigating - Calls to some Twilio Phone Numbers in Brazil Fortaleza with prefix +5585 are failing. Our engineers are working with our carrier partner to resolve this issue and will provide more information as soon as available.
Jul 15, 05:44 PDT
Delays receiving message status events for messages sent to Verizon US handsets via toll-free numbers
Resolved - We have confirmed the full recovery of issues related receiving message status events for messages sent to Verizon US handsets via toll-free numbers. Service has been restored.
Jul 15, 03:24 PDT
Monitoring - We are seeing recovery in receiving message status events for messages sent to Verizon US handsets via toll-free numbers. We will continue to monitor to ensure a full recovery.
Jul 15, 02:15 PDT
Investigating - We are again experiencing issues receiving message status events for messages sent to Verizon US handsets via US/CA toll-free numbers. As we stated previously, the impact is for message status events alone and does not have any impact on receiving messages. We will continue to work with our carrier partner to resolve this issue.
Jul 15, 00:14 PDT
Monitoring - We are seeing recovery in receiving message status events for messages sent to Verizon US handsets via toll-free numbers. We will continue to monitor to ensure a full recovery.
Jul 14, 23:19 PDT
Update - We are continuing to experience issues receiving message status events for messages sent to Verizon US handsets via US/CA toll-free numbers. The impact is for message status events alone and does not have any impact on sending or receiving the messages. We will continue to work with our carrier partner to resolve this issue.
Jul 14, 20:51 PDT
Investigating - We are experiencing issues receiving message status events for messages sent to Verizon US handsets via US/CA toll-free numbers. The messages themselves are being delivered. The impact is for message status events alone and does not have any impact on receiving messages. We will continue to work with our carrier partner to resolve this issue.
Jul 14, 18:44 PDT
Jul 13, 2019
Delays in sending SMS towards Canada - Rogers Wireless (302-720) via short codes
Resolved - We have now confirmed that we are successfully sending SMS messages via shortcodes to the destinations in Canada - Rogers Wireless (302-720). All services are now operational.
Jul 13, 20:13 PDT
Investigating - We are experiencing delays in sending SMS messages via shortcodes towards Canada - Rogers Wireless (302-720). We will continue to work with our carrier partner to resolve this issue.
Jul 13, 18:30 PDT
Jul 12, 2019
Brazil carrier inbound voice planned maintenance July 12, 02:00 - July 12, 0:400 GMT-3 (Brazil)
Completed - The scheduled maintenance has been completed.
Jul 12, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 02:00 PDT
Scheduled - A carrier partner in Brazil will be conducting maintenance to improve the service of their voice network from Friday, July 12, 02:00 - 0:400 GMT-3 (Brazil). Maintenance will only affect a subset of Twilio Brazil phone numbers. During this time, affected customers will likely be unable to receive inbound voice calls on Brazil phone numbers.

Carrier Maintenance Period:
GMT: July 12, 05:00 - July 12, 07:00
GMT-3 Brazil: July 12, 02:00 - July 12, 04:00
US Pacific: July 11, 22:00 - July 12, 00:00
Jul 2, 18:26 PDT
SMS delivery issues towards Claro Chile
Resolved - This incident has been resolved.
Jul 12, 02:02 PDT
Monitoring - We are seeing recovery and will continue monitoring.
Jul 12, 00:06 PDT
Investigating - We are observing issues for SMS delivery to Claro Chile handsets. We are working with our carrier partners to resolve the issue, and we will provide an update as soon as we have more information.
Jul 11, 22:54 PDT
Jul 11, 2019
SMS Toll-Free Issues in United States
Resolved - This incident has been resolved.
Jul 11, 23:43 PDT
Investigating - We are experiencing issues with US toll-free SMS delivery to all US operators. This affects both sending and receiving messages. Our engineers are investigating the issue with our carrier partner for a resolution. We will provide an update as soon as we have additional information.
Jul 11, 22:10 PDT
Jul 10, 2019

No incidents reported.

Jul 9, 2019
SMS delivery issues towards Zain handsets in Iraq
Resolved - The incident has been resolved. Delivery towards the Zain network in Iraq has been stable for the past 1 hour now.
Jul 9, 23:17 PDT
Monitoring - We’re observing recovery in process for Zain Iraq. Our engineers will continue monitoring the situation.
Jul 9, 22:35 PDT
Identified - We are currently observing outbound delivery issues towards Zain handsets in Iraq when sending SMS. We are working with our carrier partner to resolve the issue and will update as information becomes available.
Jul 9, 22:01 PDT
SMS degradation towards subset of US short codes and long codes
Resolved - We have confirmed that we are no longer experiencing delays in sending and receiving SMS to subset of SMS short codes and long codes in US. All Services are now operational.
Jul 9, 12:38 PDT
Investigating - We are observing delays in sending and receiving SMS to a subset of SMS short codes and long codes in US. We will continue to monitor and provide an update.
Jul 9, 11:20 PDT
SMS delivery issues towards Zain handsets in Sudan
Resolved - We have observed recovery in SMS delivery issues towards Zain handsets. We will continue monitoring SMS delivery towards Zain handsets in Sudan. At this time we are marking this incident as resolved.
Jul 9, 09:04 PDT
Identified - We are currently observing outbound delivery issues towards Zain handsets when sending SMS. We are working with our carrier partner to resolve the issue and will update as information becomes available.
Jul 9, 08:16 PDT
SMS Delivery Issues to Telkomsel Indonesia
Resolved - This incident has been resolved.
Jul 9, 06:42 PDT
Update - We are continuing to investigate this issue.
Jul 9, 02:34 PDT
Investigating - We are experiencing SMS delivery issues to Telkomsel Indonesia handsets impacting domestic messages. SMS delivery for international messages is not affected. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Jul 9, 02:32 PDT
AT&T Mexico - SMS Carrier Maintenance 08 July 2019 22:00 PDT - 09 July 2019 04:00 PDT
Completed - The scheduled maintenance has been completed.
Jul 9, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 22:00 PDT
Scheduled - The AT&T network in Mexico will be conducting maintenance on their SMS platform from Monday, 08 July 2019 22:00 to 09 July 2019 04:00 PDT. During this maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.

Maintenance Period:

08 July 2019 22:00 - 09 July 2019 04:00 PDT
09 July 2019 00:00 - 09 July 2019 06:00 CDT
Jul 4, 20:05 PDT
US Cellular - US SMS carrier maintenance Jul 08 23:00 - Jul 09 02:00 PDT
Completed - The scheduled maintenance has been completed.
Jul 9, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 23:00 PDT
Scheduled - The US Cellular mobile network in the US will be conducting planned maintenance on their SMS platform on Monday, July 08 23:00 - Tuesday, July 09 02:00 PDT. During this maintenance window, there could be intermittent delays delivering their SMS sent to and from US Cellular handsets, as well as message status events.
Jul 5, 08:25 PDT
Jul 8, 2019
SMS Delivery Issues to Telkomsel Indonesia
Resolved - This incident has been resolved.
Jul 8, 23:51 PDT
Monitoring - We’re observing recovery in process for Telkomsel Indonesia. Our engineers will continue monitoring the situation.
Jul 8, 23:01 PDT
Investigating - We are experiencing SMS delivery issues to Telkomsel Indonesia handsets impacting domestic messages. SMS delivery for international messages is not affected. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information
Jul 8, 20:55 PDT
Receiving calls in Netherlands
Resolved - Our carrier partner has informed us that the incident has been resolved and we have observed recovery.
Jul 8, 10:37 PDT
Investigating - We have detected an issue when receiving calls for a subset of Twilio numbers in Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Jul 8, 06:58 PDT
SMS Delivery Issues to Jordan Umniah Mobile Handsets
Resolved - This incident has been resolved.
Jul 8, 06:21 PDT
Investigating - We have detected issues in the delivery of SMS messages sent to Umniah Mobile handsets in Jordan. We are working with our carrier partner to resolve this issue and will provide more information as soon as available.
Jul 8, 05:06 PDT
Jul 7, 2019

No incidents reported.

Jul 6, 2019
SMS Delivery Issues to EIR/Meteor Ireland Handsets
Resolved - This incident has been resolved.
Jul 6, 11:07 PDT
Investigating - We have detected issues in the delivery of SMS messages sent to EIR/Meteor handsets in Ireland. We are working with our carrier partner to resolve this issue and will provide more information as soon as available.
Jul 6, 09:34 PDT
Jul 5, 2019

No incidents reported.

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