Status
Welcome to the Twilio status page. Here you will find real-time information about status of our services.
All Systems Operational
Programmable SMS Operational
Shortcode Operational
MMS Operational
SMS Operational
Programmable Voice Operational
PSTN Operational
SIP Operational
Client Web Operational
Client Mobile ? Operational
Conference ? Operational
Recording ? Operational
Queue ? Operational
Text-to-Speech ? Operational
Transcription ? Operational
TwiML Operational
Voice Insights Beta Operational
Programmable Video Operational
Rooms Operational
Network Traversal Service ? Operational
Programmable Wireless Beta Operational
Programmable Fax Beta Operational
Elastic SIP Trunking ? Operational
Interconnect Operational
Sync Beta Operational
Programmable Chat Operational
Authy Operational
Lookup ? Operational
Notify Beta Operational
Console Operational
Phone Numbers ? Operational
REST API ? Operational
TaskRouter ? Operational
Support Center ? Operational
Developer Center Operational
Pricing and Usage Operational
Debugger Operational
Documentation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
API Uptime
Fetching
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
May 24, 2017

No incidents reported today.

May 23, 2017

No incidents reported.

May 22, 2017

No incidents reported.

May 21, 2017

No incidents reported.

May 20, 2017

No incidents reported.

May 19, 2017
Resolved - Resolved all systems are operating normally
May 19, 11:59 PDT
Investigating - We are currently investigating an issue impacting inbound calls to numbers in Brasilia (+5561). Customers may not be able to receive calls to numbers in these areas. We are working with our carrier partners to resolve the issue.
May 19, 09:36 PDT
May 18, 2017

No incidents reported.

May 17, 2017

No incidents reported.

May 16, 2017
Resolved - All systems are fully operational at this time.
May 16, 16:25 PDT
Monitoring - We experienced a temporary, major Programmable Voice outage in Australia and surrounding regions from 15:16 - 15:23pm PST. All incoming and outgoing calls and conferences in Australia and surrounding regions were affected. We are actively monitoring the issue. All systems are fully operational at this time. Next update within the hour.
May 16, 15:40 PDT
May 15, 2017
Resolved - This incident has been resolved.
May 15, 14:35 PDT
Monitoring - The issue causing the TaskRouter API errors has been resolved, our engineers continue to monitor the service.
May 15, 13:53 PDT
Investigating - We are investigating elevated API error rates across Task Router API resources
May 15, 13:47 PDT
Resolved - SMS Messages to PCCW subscribers in Hong Kong are now operating normally
May 15, 12:02 PDT
Update - Twilio started to receive delivery receipts from the mobile PCCW in Hong Kong. We continue to monitor this carrier.
May 15, 11:16 PDT
Monitoring - The issue has been resolved by the network operator, at the moment SMS are being delivered without any delays. We still see delays in the delivery receipts, however it’s not affecting the actual message delivery.
May 15, 08:05 PDT
Identified - The issue has been identified, the PCCW network provider is expiriecing issues with delivery capacity, resulting SMS to this network being delayed
May 15, 07:48 PDT
Investigating - We are investigating SMS delivery delays to PCCW mobile phones in Hong Kong
May 15, 06:20 PDT
May 14, 2017

No incidents reported.

May 13, 2017
Resolved - Service has been completely restored on the impacted numbers.
May 13, 15:28 PDT
Update - We are beginning to see service restored on some of the impacted numbers. We will update this page once we have confirmed that service is fully restored and the outage is resolved.
May 13, 15:19 PDT
Identified - Some phone numbers in Germany are currently unable to receive calls due to an issue at one of our carrier providers. Our operations team is working to resolve the issue.
May 13, 14:50 PDT
May 12, 2017

No incidents reported.

May 11, 2017
Resolved - We have re-processed all possible recordings that failed between 5/9 10:48am PT and 5/9 11:31am PT. We are notifying directly those customers who have failed recordings during the incident period that we were not able to recover.
May 11, 00:10 PDT
Update - We are continuing to reprocess recordings that failed between 5/9 10:48am PT and 5/9 11:31am PT, however a significant number of recordings will not be recoverable. We expect the recovery to be completed by 5/10 9:00pm and we will be updating impacted customers directly for recordings that cannot be recovered. All services remain fully operational at this time.
May 10, 11:18 PDT
Update - We are continuing to reprocess recordings that failed between 10:48am PT and 11:31am PT, however a significant number of recordings will not be recoverable. We will be updating impacted customers directly for recordings that cannot be recovered. All services remain fully operational at this time.
May 9, 23:57 PDT
Monitoring - We are experiencing delays reprocessing recordings that failed to upload between 10:48am PT and 11:31am PT and expect them to be available by 11pm PT
May 9, 18:24 PDT