Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics
        SMS Delivery Failures from a Subset of Twilio Short Codes to Google Voice United States
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 13, 2026 - 20:59 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 12, 2026 - 20:59 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 11, 2026 - 20:52 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 10, 2026 - 20:50 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 09, 2026 - 20:50 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 08, 2026 - 20:44 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 07, 2026 - 20:44 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 06, 2026 - 20:43 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 05, 2026 - 20:43 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        May 05, 2026 - 04:43 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 04, 2026 - 20:42 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 04, 2026 - 16:41 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 04, 2026 - 14:41 PDT
        Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 04, 2026 - 13:40 PDT
        Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 04, 2026 - 13:40 PDT
        Russia SMS Carrier Maintenance - Tele2
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 13, 2026 - 13:00 PDT
        Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 13 May 2026 at 13:00 PDT until 27 May 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        13 May 2026 at 13:00 PDT until 13 May 2026 at 17:00 PDT

        18 May 2026 at 13:00 PDT until 18 May 2026 at 17:00 PDT

        20 May 2026 at 13:00 PDT until 20 May 2026 at 17:00 PDT

        25 May 2026 at 13:00 PDT until 25 May 2026 at 17:00 PDT

        27 May 2026 at 13:00 PDT until 27 May 2026 at 17:00 PDT
        May 13, 2026 13:00 - May 27, 2026 17:00 PDT
        Uptime over the past 90 days. View historical uptime.
        PROGRAMMABLE MESSAGING Operational
        90 days ago
        99.99 % uptime
        Today
        MMS Operational
        SMS Operational
        SMPP Operational
        Messaging Channels Operational
        Notify Operational
        Conversations Operational
        Messaging Insights Operational
        Messaging Services Operational
        Content API Operational
        Toll-free verification Operational
        90 days ago
        100.0 % uptime
        Today
        RCS Messaging Operational
        90 days ago
        100.0 % uptime
        Today
        Programmable Messaging API Operational
        90 days ago
        99.98 % uptime
        Today
        Intelligent Alerts Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE US1 Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN US1 Operational
        SIP Interface US1 Operational
        Client Web US1 Operational
        Client Mobile US1 Operational
        Conference US1 Operational
        Recording US1 Operational
        Queue US1 Operational
        Text-to-Speech US1 Operational
        Recording Transcriptions US1 Operational
        TwiML US1 Operational
        Voice Insights US1 Operational
        Speech Recognition (Gather Speech) US1 Operational
        Realtime Transcriptions US1 Operational
        90 days ago
        100.0 % uptime
        Today
        Intelligence US1 Operational
        Pay US1 Operational
        Media Streams US1 Operational
        Dialogflow US1 Operational
        ConversationRelay US1 Operational
        90 days ago
        100.0 % uptime
        Today
        Voice REST API US1 Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE AU1 Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN AU1 Operational
        SIP Interface AU1 Operational
        Client Web AU1 Operational
        Client Mobile AU1 Operational
        Conference AU1 Operational
        Recording AU1 Operational
        Queue AU1 Operational
        Text-to-Speech AU1 Operational
        Recording Transcriptions AU1 Operational
        TwiML AU1 Operational
        Voice Insights AU1 Operational
        Speech Recognition (Gather Speech) AU1 Operational
        Realtime Transcriptions AU1 Operational
        90 days ago
        100.0 % uptime
        Today
        Pay AU1 Operational
        Media Streams AU1 Operational
        ConversationRelay AU1 Operational
        Voice REST API AU1 Operational
        PROGRAMMABLE VOICE IE1 Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN IE1 Operational
        SIP Interface IE1 Operational
        Client Web IE1 Operational
        Client Mobile IE1 Operational
        Conference IE1 Operational
        Recording IE1 Operational
        Queue IE1 Operational
        Text-to-Speech IE1 Operational
        Recording Transcriptions IE1 Operational
        TwiML IE1 Operational
        Voice Insights IE1 Operational
        Speech Recognition (Gather Speech) IE1 Operational
        Realtime Transcriptions IE1 Operational
        90 days ago
        100.0 % uptime
        Today
        Pay IE1 Operational
        Media Streams IE1 Operational
        ConversationRelay IE1 Operational
        Voice REST API IE1 Operational
        ACCOUNT SECURITY Operational
        Authy 2FA Operational
        Verify Operational
        Authy App Operational
        Lookup Operational
        ELASTIC SIP TRUNKING US1 Operational
        Origination US1 Operational
        Termination US1 Operational
        ELASTIC SIP TRUNKING AU1 Operational
        Origination AU1 Operational
        Termination AU1 Operational
        ELASTIC SIP TRUNKING IE1 Operational
        Origination IE1 Operational
        Termination IE1 Operational
        TaskRouter Operational
        FLEX Operational
        Flex Application Platform Operational
        Flex Insights Operational
        Flex Agent Desktop Operational
        Flex Queue Stats Operational
        Flex Teams View Operational
        Flex Admin Console Operational
        Flex Routing Operational
        Flex Conversations Operational
        Flex Programmable Chat Operational
        Flex Programmable Voice Operational
        Proxy Operational
        Flex Plugins Operational
        Flex Billing Operational
        CONVERSATIONS Operational
        Conversation Orchestrator Operational
        Conversation Intelligence Operational
        Conversation Memory Operational
        Enterprise Knowledge Operational
        TWILIO EMAIL Operational
        Mailsend: Comms API Operational
        Logs Operational
        INTERCONNECT Operational
        PHONE NUMBERS Operational
        PROGRAMMABLE CHAT Operational
        PROGRAMMABLE VIDEO Operational
        90 days ago
        100.0 % uptime
        Today
        Group Rooms Operational
        Peer-to-Peer Rooms Operational
        Recordings Operational
        Compositions Operational
        Network Traversal Service Operational
        Go Rooms Operational
        Video Insights Operational
        Realtime Transcriptions Operational
        90 days ago
        100.0 % uptime
        Today
        PROXY Operational
        SERVERLESS Operational
        Studio Operational
        Functions Operational
        Assets Operational
        TwiML Bins Operational
        Sync Operational
        DEVELOPER TOOLS Operational
        Console Operational
        Event Streams Operational
        Debugger & Alarms Operational
        Documentation Operational
        REST API Operational
        Bulk Export Operational
        TWILIO PLATFORM Degraded Performance
        Billing Operational
        Customer Support Center Operational
        Other Degraded Performance
        Account Insights Operational
        Trust Hub Operational
        Organization Operational
        CARRIER NETWORK Operational
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Short Code, North America Operational
        MMS Short Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        Voice, North America Operational
        Voice, Latin America Operational
        SMS, Latin America Operational
        Voice, APAC Operational
        SMS, APAC Operational
        MMS, APAC Operational
        Voice, Europe Operational
        SMS, Europe Operational
        Voice, Middle East & Africa Operational
        SMS, Middle East & Africa Operational
        Verify Silent Network Auth Operational
        Lookup Identity Match Operational
        Lookup Line Type Intelligence [Legacy API] Operational
        Lookup Line Type Intelligence [Twilio API] Operational
        Lookup SIM Swap Operational
        Legacy Identity MatchAndAttributes Operational
        FRONTLINE Operational
        Sender ID Operational
        90 days ago
        100.0 % uptime
        Today
        ZIPWHIP MESSAGING Operational
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        ZIPWHIP TOOLS Operational
        Zipwhip Provisioner Dashboard and API Operational
        Zipwhip Support Ticketing Operational
        Toll-Free Verification Portal Operational
        Operational
        Degraded Performance
        Partial Outage
        Major Outage
        Maintenance
        Major outage
        Partial outage
        No downtime recorded on this day.
        No data exists for this day.
        had a major outage.
        had a partial outage.

        No incidents or maintenance related to this downtime.

        Scheduled Maintenance

        Russia SMS Carrier Maintenance - MegaFon May 14, 2026 13:00-17:00 PDT

        The MegaFon network in Russia is conducting a planned maintenance from 14 May 2026 at 13:00 PDT until 14 May 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Posted on May 08, 2026 - 13:23 PDT

        Twilio Messaging Maintenance May 14, 2026 14:00-15:30 PDT

        Twilio will conduct a planned maintenance on the Ireland Twilio network from 14 May 2026 at 14:00 PDT until 14 May 2026 at 15:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 14, 2026 - 13:57 PDT

        Twilio Interconnect Maintenance May 14, 2026 14:00-15:30 PDT

        Twilio will conduct planned maintenance on the Ireland Twilio network from 14 May 2026 at 14:00 PDT until 14 May 2026 at 15:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 14, 2026 - 09:59 PDT

        Twilio Voice Maintenance May 14, 2026 14:00-15:30 PDT

        Twilio will conduct planned maintenance on the Ireland Twilio network from 14 May 2026 at 14:00 PDT until 14 May 2026 at 15:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 14, 2026 - 10:18 PDT

        Twilio Authentication Maintenance May 14, 2026 14:00-15:30 PDT

        Twilio will conduct planned maintenance on the Ireland Twilio network from 14 May 2026 at 14:00 PDT until 14 May 2026 at 15:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 14, 2026 - 11:00 PDT

        Egypt SMS Carrier Maintenance - Vodafone May 14, 2026 15:00-20:00 PDT

        The Vodafone network in Egypt is conducting a planned maintenance from 14 May 2026 at 15:00 PDT until 14 May 2026 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Egypt handsets.
        Posted on May 12, 2026 - 02:42 PDT

        Egypt SMS Carrier Maintenance - Vodafone May 14, 2026 15:00-19:00 PDT

        The Vodafone network in Egypt is conducting a planned maintenance from 14 May 2026 at 15:00 PDT until 14 May 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Egypt handsets.
        Posted on May 12, 2026 - 05:05 PDT

        United Kingdom Account Security Carrier Partner Maintenance - Vodafone May 14, 2026 15:00-19:45 PDT

        Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 14 May 2026 at 15:00 PDT until 14 May 2026 at 19:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Posted on May 14, 2026 - 06:29 PDT

        Canada Account Security Service Partner Maintenance May 14, 2026 21:00 - May 15, 2026 01:00 PDT

        Our service partner is conducting a planned maintenance from 14 May 2026 at 21:00 PDT until 15 May 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
        Posted on May 07, 2026 - 14:03 PDT

        United States SMS Carrier Partner Maintenance May 14, 2026 23:00 - May 15, 2026 06:00 PDT

        Our SMS carrier partner in the United States is conducting a planned maintenance from 14 May 2026 at 23:00 PDT until 15 May 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes.
        Posted on May 13, 2026 - 00:44 PDT

        Russia SMS Carrier Maintenance - Tele2 May 16, 2026 14:00-21:00 PDT

        The Tele2 network in Russia is conducting a planned maintenance from 16 May 2026 at 14:00 PDT until 16 May 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Posted on May 12, 2026 - 05:04 PDT

        Philippines SMS Carrier Maintenance - Globe Telecom May 17, 2026 12:00-14:00 PDT

        The Globe Telecom network in the Philippines is conducting a planned maintenance from 17 May 2026 at 12:00 PDT until 17 May 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.
        Posted on May 11, 2026 - 05:00 PDT

        Japan SMS Carrier Maintenance - SoftBank Mobile May 18, 2026 07:00-16:00 PDT

        The SoftBank Mobile network in Japan is conducting a planned maintenance from 18 May 2026 at 07:00 PDT until 18 May 2026 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SoftBank Mobile Japan handsets.
        Posted on Apr 30, 2026 - 02:07 PDT

        United Kingdom Account Security Carrier Partner Maintenance - EE May 18, 2026 08:00 - May 19, 2026 01:00 PDT

        Our carrier partner EE United Kingdom is conducting a planned maintenance from 18 May 2026 at 08:00 PDT until 19 May 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Posted on May 08, 2026 - 06:53 PDT

        Philippines SMS Carrier Maintenance - Globe Telecom May 18, 2026 09:00-09:30 PDT

        The Globe Telecom network in the Philippines is conducting a planned maintenance from 18 May 2026 at 09:00 PDT until 18 May 2026 at 09:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.
        Posted on May 12, 2026 - 02:43 PDT

        Russia SMS Carrier Maintenance - MTT May 18, 2026 14:00-17:00 PDT

        The MTT network in Russia is conducting a planned maintenance from 18 May 2026 at 14:00 PDT until 18 May 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTT Russia handsets.
        Posted on May 13, 2026 - 00:38 PDT

        United Kingdom Account Security Carrier Partner Maintenance - Three May 18, 2026 14:00-19:00 PDT

        Our carrier partner Three United Kingdom is conducting a planned maintenance from 18 May 2026 at 14:00 PDT until 18 May 2026 at 19:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Posted on May 13, 2026 - 07:25 PDT

        South Africa SMS Carrier Maintenance - MTN May 18, 2026 15:00-19:00 PDT

        The MTN network in South Africa is conducting a planned maintenance from 18 May 2026 at 15:00 PDT until 18 May 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from MTN South Africa handsets.
        Posted on May 08, 2026 - 23:36 PDT

        France SMS Carrier Maintenance - Bouygues Telecom May 18, 2026 16:00-23:00 PDT

        The Bouygues Telecom network in France is conducting a planned maintenance from 18 May 2026 at 16:00 PDT until 18 May 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Bouygues Telecom France handsets.
        Posted on May 03, 2026 - 22:29 PDT

        United States MMS Carrier Partner Maintenance May 18, 2026 21:00 - May 19, 2026 01:00 PDT

        Our MMS carrier partner in the United States is conducting a planned maintenance from 18 May 2026 at 21:00 PDT until 19 May 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.
        Posted on May 11, 2026 - 20:48 PDT

        Twilio Messaging Maintenance May 19, 2026 00:00-01:30 PDT

        Twilio will conduct a planned maintenance on the San Jose Twilio edge location from 19 May 2026 at 00:00 PDT until 19 May 2026 at 01:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 16, 2026 - 18:30 PDT

        Twilio Voice Maintenance May 19, 2026 00:00-01:30 PDT

        Twilio will conduct planned maintenance on the San Jose Twilio edge location from 19 May 2026 at 00:00 PDT until 19 May 2026 at 1:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 16, 2026 - 18:26 PDT

        Twilio Interconnect Maintenance May 19, 2026 00:00-01:30 PDT

        Twilio will conduct planned maintenance on the San Jose Twilio edge location from 19 May 2026 at 00:00 PDT until 19 May 2026 at 1:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 16, 2026 - 18:31 PDT

        US SMS Carrier Maintenance - Small US Carriers May 19, 2026 02:00-04:00 PDT

        A subset of small networks in the US are conducting a planned maintenance from 19 May 2026 at 02:00 PDT until 19 May 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
        Posted on May 08, 2026 - 16:07 PDT

        Russia SMS Carrier Maintenance - Beeline May 19, 2026 10:00-13:00 PDT

        The Beeline network in Russia is conducting a planned maintenance from 19 May 2026 at 10:00 PDT until 19 May 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Posted on May 14, 2026 - 03:32 PDT

        Russia SMS Carrier Maintenance - Beeline May 19, 2026 14:00-18:00 PDT

        The Beeline network in Russia is conducting a planned maintenance from 19 May 2026 at 14:00 PDT until 19 May 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Posted on May 08, 2026 - 00:07 PDT

        United Kingdom Account Security Carrier Partner Maintenance - Three May 19, 2026 21:00-23:00 PDT

        Our carrier partner Three United Kingdom is conducting a planned maintenance from 19 May 2026 at 21:00 PDT until 19 May 2026 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Posted on May 12, 2026 - 11:01 PDT

        Japan SMS Carrier Maintenance - SoftBank Mobile May 20, 2026 07:00-16:00 PDT

        The SoftBank Mobile network in Japan is conducting a planned maintenance from 20 May 2026 at 07:00 PDT until 20 May 2026 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SoftBank Mobile Japan handsets.
        Posted on Apr 30, 2026 - 02:07 PDT

        France SMS Carrier Partner Maintenance May 20, 2026 14:30-16:00 PDT

        Our SMS carrier partner in France is conducting a planned maintenance from 20 May 2026 at 14:30 PDT until 20 May 2026 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Orange France handsets via France long codes.
        Posted on May 11, 2026 - 16:25 PDT

        United States and Canada Twilio SMS Maintenance May 20, 2026 20:00 - May 21, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 20 May 2026 at 20:00 PDT until 21 May 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Apr 14, 2026 - 00:13 PDT

        Twilio Interconnect Maintenance May 21, 2026 00:00-01:30 PDT

        Twilio will conduct planned maintenance on the Ashburn Twilio edge location from 21 May 2026 at 00:00 PDT until 21 May 2026 at 01:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 20, 2026 - 17:15 PDT

        Twilio Authentication Maintenance May 21, 2026 00:00-01:30 PDT

        Twilio will conduct planned maintenance on the Ashburn Twilio edge location from 21 May 2026 at 00:00 PDT until 21 May 2026 at 01:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 20, 2026 - 17:17 PDT

        Twilio Voice Maintenance May 21, 2026 00:00-01:30 PDT

        Twilio will conduct planned maintenance on the Ashburn Twilio edge location from 21 May 2026 at 00:00 PDT until 21 May 2026 at 01:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 20, 2026 - 17:06 PDT

        Twilio Messaging Maintenance May 21, 2026 00:00-01:30 PDT

        Twilio will conduct a planned maintenance on the Ashburn Twilio edge location from 21 May 2026 at 00:00 PDT until 21 May 2026 at 01:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 20, 2026 - 17:09 PDT

        Germany SMS Carrier Partner Maintenance May 21, 2026 15:00-19:00 PDT

        Our SMS carrier partner in Germany is conducting a planned maintenance from 21 May 2026 at 15:00 PDT until 21 May 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Germany handsets via Germany long codes and short codes.
        Posted on May 01, 2026 - 12:53 PDT

        Twilio Voice Maintenance May 25, 2026 13:00-14:30 PDT

        Twilio will conduct planned maintenance on the Germany Twilio network from 25 May 2026 at 13:00 PDT until 25 May 2026 at 14:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 23, 2026 - 16:52 PDT

        Twilio Interconnect Maintenance May 25, 2026 13:00-14:30 PDT

        Twilio will conduct planned maintenance on the Germany Twilio network from 25 May 2026 at 13:00 PDT until 25 May 2026 at 14:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 23, 2026 - 16:58 PDT

        Japan SMS Carrier Maintenance - NTT docomo May 27, 2026 05:00-06:00 PDT

        The NTT docomo network in Japan is conducting a planned maintenance from 27 May 2026 at 05:00 PDT until 27 May 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to NTT docomo Japan handsets.
        Posted on May 13, 2026 - 04:58 PDT

        Twilio Voice Maintenance May 27, 2026 06:00-07:30 PDT

        Twilio will conduct planned maintenance on the Japan Twilio edge location from 27 May 2026 at 6:00 PDT until 27 May 2026 at 7:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 23, 2026 - 17:05 PDT

        Twilio Interconnect Maintenance May 27, 2026 06:00-07:30 PDT

        Twilio will conduct planned maintenance on the Japan Twilio edge location from 27 May 2026 at 6:00 PDT until 27 May 2026 at 7:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on Apr 23, 2026 - 17:07 PDT

        United States and Canada Twilio SMS Maintenance May 27, 2026 20:00 - May 28, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 27 May 2026 at 20:00 PDT until 28 May 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Apr 14, 2026 - 00:13 PDT

        United States and Canada Twilio SMS and MMS Maintenance Jun 3, 2026 20:00 - Jun 4, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 03 June 2026 at 20:00 PDT until 04 June 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
        Posted on May 01, 2026 - 00:51 PDT

        Russia SMS Carrier Maintenance - Volna mobile, Win Mobile and Personnal Communicational Jun 5, 2026 12:00-17:00 PDT

        The Volna mobile, Win Mobile and Personnal Communicational networks in Russia are conducting a planned maintenance from 05 June 2026 at 12:00 PDT until 05 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Volna mobile, Win Mobile and Personnal Communicational Russia handsets.
        Posted on Apr 30, 2026 - 14:59 PDT

        Peru SMS Carrier Partner Maintenance Jun 9, 2026 20:30-21:30 PDT

        Our SMS carrier partner in Peru is conducting a planned maintenance from 09 June 2026 at 20:30 PDT until 09 June 2026 at 21:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Peru handsets via subset of Peru short codes.
        Posted on May 05, 2026 - 11:42 PDT

        United States and Canada Twilio SMS and MMS Maintenance Jun 10, 2026 20:00 - Jun 11, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 10 June 2026 at 20:00 PDT until 11 June 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
        Posted on May 01, 2026 - 00:52 PDT

        United States and Canada Twilio SMS and MMS Maintenance Jun 17, 2026 20:00 - Jun 18, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 17 June 2026 at 20:00 PDT until 18 June 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
        Posted on May 01, 2026 - 00:52 PDT

        United States and Canada Twilio SMS and MMS Maintenance Jun 24, 2026 20:00 - Jun 25, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 24 June 2026 at 20:00 PDT until 25 June 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
        Posted on May 01, 2026 - 00:52 PDT
        System Metrics Month Week Day
        API Response Time - North America
        Fetching
        API Response Time - Europe
        Fetching
        May 14, 2026
        Conversation Intelligence (Classic) is Unavailable in the new Console
        Resolved - The issue affecting the Conversation Intelligence (classic) has been resolved and is operating normally at this time.
        May 14, 04:52 PDT
        Update - We are still observing recovery where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. We will provide another update in 30 minutes or as soon as more information becomes available.
        May 14, 04:48 PDT
        Monitoring - We have observed a recovery where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. We will provide another update in 30 minutes or as soon as more information becomes available.
        May 14, 04:17 PDT
        Update - We are still investigating the issue where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. Our engineers are working to make it available for customers again. We will provide another update in 2 hours or as soon as more information becomes available.
        May 14, 02:18 PDT
        Investigating - We are investigating an issue where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. Our engineers are working to make it available for customers again. We will provide another update in 1 hour or as soon as more information becomes available.
        May 14, 01:25 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        May 14, 03:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 13, 21:00 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 13 May 2026 at 21:00 PDT until 14 May 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via United States long codes.
        May 12, 12:57 PDT
        SMS Delivery Delays from a Subset of Twilio to SCO Mobile Pakistan
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio to SCO Mobile network subscribers in Pakistan is operating normally.
        May 14, 01:03 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to SCO Mobile network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 13, 23:15 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio to SCO Mobile network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 13, 22:42 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to SCO Mobile network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 13, 21:41 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to SCO Mobile network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 13, 21:40 PDT
        United States SMS and MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        May 14, 01:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 13, 21:01 PDT
        Scheduled - Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 13 May 2026 at 21:00 PDT until 14 May 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via subset of United States short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 13, 15:00 PDT
        United States and Canada Twilio SMS Maintenance
        Completed - The scheduled maintenance has been completed.
        May 14, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 13, 20:00 PDT
        Scheduled - Twilio is conducting a planned maintenance from 13 May 2026 at 20:00 PDT until 14 May 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Apr 14, 00:12 PDT
        May 13, 2026
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        May 13, 23:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 13, 19:01 PDT
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 13 May 2026 at 19:00 PDT until 13 May 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
        May 7, 06:48 PDT
        United Kingdom SMS Carrier Maintenance - O2
        Completed - The scheduled maintenance has been completed.
        May 13, 22:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 13, 14:57 PDT
        Scheduled - The O2 network in the United Kingdom is conducting a planned maintenance from 13 May 2026 at 14:46 PDT until 13 May 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 United Kingdom handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 13, 14:55 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        May 13, 19:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 13, 12:00 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 13 May 2026 at 12:00 PDT until 13 May 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        May 8, 07:12 PDT
        Kazakhstan SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        May 13, 18:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 13, 15:00 PDT
        Scheduled - The Tele2 network in Kazakhstan is conducting a planned maintenance from 13 May 2026 at 15:00 PDT until 13 May 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 13, 07:25 PDT
        SMS Delivery Delays from Twilio to Multiple Networks in Multiple Countries in Europe
        Resolved - The incident has been resolved and SMS delivery from Twilio to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde is operating normally.
        May 13, 16:21 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde and are monitoring service stability. Other affected countries across Europe have now recovered and returned to normal operations. We will provide another update in 2 hours or as soon as more information becomes available.
        May 13, 14:16 PDT
        Update - Twilio customers may be experiencing SMS delivery delays to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. Other affected countries across Europe have now recovered and returned to normal operations. Our team continues to investigate the remaining impacted countries. We will provide another update in 24 hours or as soon as more information becomes available.
        May 13, 09:19 PDT
        Update - Twilio customers may be experiencing SMS delivery delays to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. Other affected countries across Europe have now recovered and returned to normal operations. Our team continues to investigate the remaining impacted countries. We will provide the next update within 24 hours, or sooner if additional information becomes available.
        May 12, 09:17 PDT
        Update - Twilio customers may be experiencing SMS delivery delays to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. Other affected countries across Europe have now recovered and returned to normal operations. Our team continues to investigate the remaining impacted countries. We will provide the next update within 24 hours, or sooner if additional information becomes available.
        May 11, 16:40 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 11, 09:16 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 10, 09:14 PDT
        Update - Twilio customers may be experiencing SMS delivery delays to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. Other affected countries across Europe have now recovered and returned to normal operations. Our team continues to investigate the remaining impacted countries. We will provide the next update within 24 hours, or sooner if additional information becomes available.
        May 9, 09:12 PDT
        Update - Twilio customers may be experiencing SMS delivery delays to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. Other affected countries across Europe have now recovered and returned to normal operations. Our team continues to investigate the remaining impacted countries. We will provide the next update within 24 hours, or sooner if additional information becomes available.
        May 8, 09:08 PDT
        Update - Twilio customers may be experiencing SMS delivery delays to Multiple Networks in Romania, Serbia, Poland, Bosnia and
         Herzegovina, and Cabo Verde. Other affected countries across Europe have now recovered and returned to normal
         operations. Our team continues to investigate the remaining impacted countries. We will provide the next update within
        16 hours, or sooner if additional information becomes available.
        May 7, 17:03 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 7, 08:59 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 7, 04:58 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 02:58 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 7, 01:52 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange and Digi network subscribers in Romania. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 7, 01:07 PDT
        Twilio Accounts May Not Be Able to Capture Speech Using <gather>
        Resolved - We have fully investigated the issue where Twilio accounts may not be able to capture speech using "gather" verb, and it was determined that there is no noticeable customer impact. All systems are operational.
        May 13, 15:10 PDT
        Investigating - We are currently investigating an issue where Twilio accounts may not be able to capture speech using "gather" verb. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 13, 14:25 PDT
        Voice Call Audio Quality Degradation between a Subset of Twilio United States Phone Numbers and T-Mobile in United States
        Resolved - The incident has been resolved and voice calls between a subset of Twilio United States Phone Numbers and T-Mobile network subscribers in the United States are operating normally.
        May 13, 14:11 PDT
        Update - We have observed a recovery in voice calls between a subset of Twilio United States Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
        May 13, 00:00 PDT
        Update - We have observed a recovery in voice calls between a subset of Twilio United States Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
        May 12, 16:00 PDT
        Update - We have observed a recovery in voice calls between a subset of Twilio United States Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 12, 11:59 PDT
        Monitoring - We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 12, 09:58 PDT
        Identified - Twilio customers may be experiencing voice call audio quality degradation between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 12, 08:58 PDT
        Update - We have observed a recovery in voice calls between a subset of Twilio United States Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
        May 12, 06:55 PDT
        Update - We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
        May 11, 22:55 PDT
        Update - We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 11, 18:49 PDT
        Monitoring - We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 11, 16:43 PDT
        Update - Twilio customers may be experiencing voice call audio quality degradation between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 11, 16:31 PDT
        Update - Twilio customers may be experiencing voice call audio quality degradation between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 11, 12:31 PDT
        Update - Twilio customers may be experiencing voice call audio quality degradation between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 11, 10:30 PDT
        Identified - Twilio customers may be experiencing voice call audio quality degradation between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 11, 09:27 PDT
        Investigating - Twilio customers may be experiencing voice call audio quality degradation between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 11, 09:04 PDT
        Malaysia SMS Carrier Maintenance - Tune Talk
        Completed - The scheduled maintenance has been completed.
        May 13, 14:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 13, 09:00 PDT
        Scheduled - The Tune Talk network in Malaysia is conducting a planned maintenance from 13 May 2026 at 09:00 PDT until 13 May 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tune Talk Malaysia handsets.
        Apr 27, 07:45 PDT
        Russia SMS Carrier Maintenance - Gazprombank Mobile
        Completed - The scheduled maintenance has been completed.
        May 13, 13:59 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 13, 13:01 PDT
        Scheduled - The Gazprombank Mobile network in Russia is conducting a planned maintenance from 13 May 2026 at 13:00 PDT until 13 May 2026 at 13:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.
        May 12, 11:07 PDT
        Issues Retrieving Transcripts
        Resolved - Issue Retrieving Transcripts has been resolved and is operating normally at this time.
        May 13, 09:43 PDT
        Monitoring - Some customers experienced issues retrieving transcripts between 15:04 and 15:46 UTC due to an issue with one of our Transcript Store services, this is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        May 13, 09:10 PDT
        Investigating - Our monitoring systems have detected a potential issue with Conversation intelligence v2 Dynamo db failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        May 13, 08:54 PDT
        Twilio Interconnect Maintenance
        Completed - The scheduled maintenance has been completed.
        May 13, 08:31 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 13, 07:00 PDT
        Scheduled - Twilio will conduct planned maintenance on the Singapore Twilio network from 13 May 2026 at 7:00 PDT until 13 May 2026 at 8:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Apr 10, 13:19 PDT
        Twilio Voice Maintenance
        Completed - The scheduled maintenance has been completed.
        May 13, 08:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 13, 07:01 PDT
        Scheduled - Twilio will conduct planned maintenance on the Singapore Twilio network from 13 May 2026 at 7:00 PDT until 13 May 2026 at 8:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Apr 10, 13:11 PDT
        SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to affected networks in the United States is operating normally.
        May 13, 07:40 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 13, 07:39 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 13, 06:53 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 13, 06:36 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 13, 06:27 PDT
        SMS Delivery Delays from Twilio to Tigo Honduras
        Resolved - The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Honduras is operating normally.
        May 13, 06:02 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 13, 04:18 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 13, 03:15 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        May 13, 06:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 12, 20:01 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 12 May 2026 at 20:00 PDT until 13 May 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes.
        May 11, 07:30 PDT
        Customer Low Balance Notification and Automatic Recharge of Balance Is Not Working
        Resolved - The issue affecting low balance notifications and the automatic balance recharge feature has been resolved and is operating normally at this time.
        May 13, 04:23 PDT
        Update - Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 8 hours or as soon as more information becomes available.
        May 13, 01:54 PDT
        Update - Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 4 hours or as soon as more information becomes available.
        May 12, 21:54 PDT
        Update - Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 4 hours or as soon as more information becomes available.
        May 12, 18:03 PDT
        Update - Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 2 hours or as soon as more information becomes available.
        May 12, 16:02 PDT
        Update - Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 2 hours or as soon as more information becomes available.
        May 12, 14:01 PDT
        Monitoring - Our engineers have implemented a fix and we are now seeing billing processing as expected. We are monitoring system performance and will provide another update in 2 hours or as soon as more information becomes available.
        May 12, 12:05 PDT
        Identified - Our engineering team has identified an issue affecting customer low balance notifications and the automatic balance recharge feature. We are actively working to deploy a fix. We will provide an update in 1 hour, or sooner if additional information becomes available.
        May 12, 11:24 PDT
        Update - We are still investigating an issue affecting customer low balance notifications and the automatic balance recharge feature. We are actively working to deploy a fix. We will provide an update in 2 hours, or sooner if additional information becomes available.
        May 12, 11:05 PDT
        Update - Our engineering team has identified an issue affecting customer low balance notifications and the automatic balance recharge feature. We are actively working to deploy a fix. We will provide an update in 1 hour, or sooner if additional information becomes available.
        May 12, 10:29 PDT
        Investigating - Our monitoring systems have detected a potential issue with Credit cards will not be charged for PAYG. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        May 12, 10:09 PDT
        United States SMS and MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        May 13, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 12, 20:00 PDT
        Scheduled - Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 12 May 2026 at 20:00 PDT until 13 May 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via United States long codes, long codes and short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 12, 05:55 PDT
        May 12, 2026
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        May 12, 23:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 12, 19:00 PDT
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 12 May 2026 at 19:00 PDT until 12 May 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        May 5, 12:04 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        May 12, 22:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 12, 21:30 PDT
        Scheduled - Our carrier partner Three United Kingdom is conducting an emergency maintenance from 12 May 2026 at 21:30 PDT until 12 May 2026 at 22:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        May 8, 08:19 PDT
        United Kingdom SMS Carrier Maintenance - O2
        Completed - The scheduled maintenance has been completed.
        May 12, 22:03 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 12, 14:30 PDT
        Scheduled - The O2 network in the United Kingdom is conducting a planned maintenance from 12 May 2026 at 14:30 PDT until 12 May 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 United Kingdom handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 12, 12:55 PDT
        El Salvador SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        May 12, 22:02 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 12, 21:01 PDT
        Scheduled - Our SMS carrier partner in El Salvador is conducting a planned maintenance from 12 May 2026 at 21:00 PDT until 12 May 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to El Salvador handsets.
        May 11, 16:06 PDT
        United Kingdom SMS Carrier Maintenance - Virgin
        Completed - The scheduled maintenance has been completed.
        May 12, 22:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 12, 14:31 PDT
        Scheduled - The Virgin network in the United Kingdom is conducting a planned maintenance from 12 May 2026 at 14:30 PDT until 12 May 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Virgin United Kingdom handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 12, 11:07 PDT
        South Sudan SMS Carrier Maintenance - MTN
        Completed - The scheduled maintenance has been completed.
        May 12, 22:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 12, 16:01 PDT
        Scheduled - The MTN network in South Sudan is conducting a planned maintenance from 12 May 2026 at 16:00 PDT until 12 May 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTN South Sudan handsets.
        May 8, 01:44 PDT
        South Sudan SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        May 12, 22:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 12, 16:00 PDT
        Scheduled - Our SMS carrier partner in South Sudan is conducting a planned maintenance from 12 May 2026 at 16:00 PDT until 12 May 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTN South Sudan handsets.
        May 7, 14:04 PDT
        Germany SMS Carrier Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        May 12, 21:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 12, 16:02 PDT
        Scheduled - The Vodafone network in Germany is conducting a planned maintenance from 12 May 2026 at 16:00 PDT until 12 May 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Germany handsets.
        May 11, 05:01 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        May 12, 21:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 12, 13:15 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 12 May 2026 at 13:15 PDT until 12 May 2026 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        May 11, 05:02 PDT
        Messages delayed on RCS and WhatsApp
        Resolved - The issue has been resolved and we are no longer experiencing delays on RCS and WhatsApp messages.
        May 12, 20:36 PDT
        Update - We are experiencing delays on RCS and WhatsApp messages. Customers may encounter messages queueing longer than expected during this time. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 12, 19:55 PDT
        Update - We are experiencing delays on RCS and WhatsApp messages. Customers may encounter messages queueing longer than expected during this time. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 12, 19:02 PDT
        Investigating - We are experiencing delays on RCS and WhatsApp messages. Customers may encounter messages queueing longer than expected during this time. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 12, 18:57 PDT
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        May 12, 18:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 12, 14:02 PDT
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 12 May 2026 at 13:00 PDT until 12 May 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        May 8, 00:08 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        May 12, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 12, 13:00 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 12 May 2026 at 13:00 PDT until 12 May 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        May 8, 13:09 PDT
        France SMS Carrier Maintenance - LEGOS
        Completed - The scheduled maintenance has been completed.
        May 12, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 12, 14:00 PDT
        Scheduled - The LEGOS network in France is conducting a planned maintenance from 12 May 2026 at 14:00 PDT until 12 May 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from LEGOS France handsets.
        Apr 23, 06:32 PDT
        SMS Delivery Delays from a Subset of Twilio Short Codes to C-Spire United States
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to C-Spire network subscribers in the United States is operating normally.
        May 12, 16:16 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 12, 14:20 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 12, 12:33 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 12, 10:31 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 12, 09:30 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 12, 09:24 PDT
        Malaysia SMS Carrier Maintenance - Tune Talk
        Completed - The scheduled maintenance has been completed.
        May 12, 14:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 12, 09:00 PDT
        Scheduled - The Tune Talk network in Malaysia is conducting a planned maintenance from 12 May 2026 at 09:00 PDT until 12 May 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tune Talk Malaysia handsets.
        May 6, 14:28 PDT
        Twilio Docs & Code Exchange - Maintenance
        Completed - The maintenance window for Twilio Docs & Code Exchange scheduled between 9:00 am and 11:00 am Pacific Time on 05/13/2026 has been cancelled. There won't be any expected degradation during this time.
        May 12, 10:56 PDT
        Scheduled - We’re conducting a planned maintenance in all regions between 9:00 am and 11:00 am  Pacific Time on 05/13/2026. During the maintenance window, customers will experience docs and code-exchange user site degradation. These will still be usable.
        May 7, 14:46 PDT
        United Kingdom SMS Carrier Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        May 12, 10:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 11, 14:00 PDT
        Scheduled - The Three network in the United Kingdom is conducting an emergency maintenance from 11 May 2026 at 14:00 PDT until 12 May 2026 at 10:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Three United Kingdom handsets.
        May 8, 23:35 PDT
        SMS Delivery Failures from a Subset of Twilio Toll-Free Numbers to Multiple Networks in United States
        Resolved - We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.
        May 12, 07:58 PDT
        Monitoring - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 12, 07:50 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 12, 03:49 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 12, 01:43 PDT
        Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 12, 00:41 PDT
        Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 12, 00:03 PDT
        SMS Delivery Delays and Failures from Twilio to Djibouti Telecom (Evatis), Djibouti
        Resolved - The incident has been resolved and SMS delivery from Twilio to Djibouti Telecom (Evatis) network subscribers in Djibouti is operating normally.
        May 12, 07:47 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Djibouti Telecom network subscribers in Djibouti and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 12, 06:20 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Djibouti Telecom (Evatis) network subscribers in Djibouti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 12, 02:44 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Djibouti Telecom (Evatis) network subscribers in Djibouti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 12, 00:39 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Djibouti Telecom (Evatis) network subscribers in Djibouti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 11, 23:38 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Djibouti Telecom (Evatis) network subscribers in Djibouti. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 11, 19:07 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Djibouti Telecom (Evatis) network subscribers in Djibouti. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 11, 14:59 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Djibouti Telecom (Evatis) network subscribers in Djibouti. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 11, 12:58 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Djibouti Telecom (Evatis) network subscribers in Djibouti. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 11, 11:58 PDT
        Voice Call Failures from Peru to a Subset of Twilio Peru Phone Numbers
        Resolved - The incident has been resolved and voice calls from network subscribers in Peru to a subset of Twilio Peru Phone Numbers are operating normally.
        May 12, 07:33 PDT
        Monitoring - We have observed a recovery in voice calls from network subscribers in Peru to a subset of Twilio Peru Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 12, 06:16 PDT
        Investigating - Twilio customers may be experiencing voice call failures from network subscribers in Peru to a subset of Twilio Peru Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 12, 05:49 PDT
        Notify SMS Requests Failed With 500s Errors if the Request Landed on OTK Pods
        Resolved - Notify SMS was degraded between 05/06/2026, 23:00 and 05/11/2026, 7:00 Pacific Time. During this period of time customers may have experienced Notify: SMS requests not getting delivered to users. The issue has now been resolved.
        May 12, 06:41 PDT
        United States MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        May 12, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 11, 20:00 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 11 May 2026 at 20:00 PDT until 12 May 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        May 7, 19:41 PDT
        DLR Degradation for a Subset of SMPP API Customers.
        Resolved - A small set of SMPP API Customers were affected by issues with DLR deliveries between 2026-05-07 23:53 UTC and 2026-05-11 13:46 UTC. During this time some DLRs may not have been delivered to the end customer. All systems are fully operational
        May 12, 02:32 PDT
        SMS Delivery Delays from Twilio to Vodafone Germany
        Resolved - The incident has been resolved and SMS delivery from Twilio to Vodafone network subscribers in Germany is operating normally.
        May 12, 00:00 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 11, 21:57 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 11, 20:30 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 11, 19:29 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 11, 19:25 PDT
        Outage on messaging insights
        Resolved - Few customers may have experienced failures in Messaging Insights between May 7, 2026 23:45 UTC and May 8, 2026 00:20 UTC, caused by a AWS outage. The impact has been mitigated.
        May 12, 00:00 PDT
        United States Account Security Service Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        May 12, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 11, 19:00 PDT
        Scheduled - Our service partner is conducting a planned maintenance from 11 May 2026 at 19:00 PDT until 12 May 2026 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: AT&T Mobility United States, Sprint United States, T-Mobile United States, Verizon Wireless United States.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
        May 4, 15:50 PDT
        May 11, 2026
        SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to U Mobile Malaysia
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to U Mobile network subscribers in Malaysia is operating normally.
        May 11, 23:36 PDT
        Update - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to U Mobile network subscribers in Malaysia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 11, 22:19 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to U Mobile network subscribers in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 11, 20:18 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to U Mobile network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 11, 17:31 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to U Mobile network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 11, 13:30 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to U Mobile network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 11, 11:30 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to U Mobile network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 11, 10:30 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to U Mobile network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 11, 10:22 PDT
        France SMS Carrier Maintenance - Bouygues Telecom
        Completed - The scheduled maintenance has been completed.
        May 11, 23:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 11, 16:00 PDT
        Scheduled - The Bouygues Telecom network in France is conducting a planned maintenance from 11 May 2026 at 16:00 PDT until 11 May 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Bouygues Telecom France handsets.
        May 3, 22:28 PDT
        Germany SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        May 11, 23:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 11, 15:30 PDT
        Scheduled - Our SMS carrier partner in Germany is conducting a planned maintenance from 11 May 2026 at 15:30 PDT until 11 May 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Germany handsets via Germany long codes and short codes.
        May 5, 08:48 PDT
        United Kingdom SMS Carrier Maintenance - O2
        Completed - The scheduled maintenance has been completed.
        May 11, 22:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 11, 14:30 PDT
        Scheduled - The O2 network in the United Kingdom is conducting a planned maintenance from 11 May 2026 at 14:30 PDT until 11 May 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 United Kingdom handsets.
        May 1, 08:34 PDT
        SMS Delivery Delays from Twilio to Tigo Bolivia
        Resolved - The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Bolivia is operating normally.
        May 11, 21:13 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Bolivia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 11, 17:39 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Bolivia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 11, 15:38 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 11, 14:39 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 11, 12:38 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 11, 11:38 PDT
        Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Bolivia. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        May 11, 11:11 PDT
        United Kingdom Account Security Carrier Partner Maintenance - EE
        Completed - The scheduled maintenance has been completed.
        May 11, 21:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 11, 14:31 PDT
        Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 11 May 2026 at 14:30 PDT until 11 May 2026 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        May 5, 06:57 PDT
        SMS Delivery Delays from a Subset of Twilio Long Codes and Toll-Free Numbers to AT&T United States
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes and Toll-Free Numbers to AT&T network subscribers in the United States is operating normally.
        May 11, 18:04 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes and Toll-Free Numbers to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 11, 15:53 PDT
        Update - Twilio customers may be experiencing SMS delivery report delays from a subset of Twilio Long Codes and Toll-Free Numbers to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 11, 12:23 PDT
        Update - Twilio customers may be experiencing SMS delivery report delays from a subset of Twilio Long Codes and Toll-Free Numbers to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 11, 10:22 PDT
        Identified - Twilio customers may be experiencing SMS delivery report delays from a subset of Twilio Long Codes and Toll-Free Numbers to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 11, 09:21 PDT
        Update - Twilio customers may be experiencing SMS delivery report delays from Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 11, 09:16 PDT
        Update - We are continuing to investigate this issue.
        May 11, 08:22 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 11, 07:14 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 11, 06:05 PDT
        RCS Message Delivery Delays via AT&T
        Resolved - The issue with delays in RCS message delivery to ATT devices has been resolved and RCS message delivery is operating normally at this time.
        May 11, 15:54 PDT
        Monitoring - RCS message delivery to ATT devices is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        May 11, 15:23 PDT
        Update - We are still experiencing delays in RCS message delivery to ATT devices. Customers who have fallback to sms enabled could be experiencing higher rate of messages falling back to sms for ATT recipients. We expect to provide another update in 4 hours or as soon as more information becomes available.
        May 11, 12:17 PDT
        Update - We are still experiencing delays in RCS message delivery to ATT devices. Customers who have fallback to sms enabled could be experiencing higher rate of messages falling back to sms for ATT recipients. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 11, 10:18 PDT
        Identified - Customers might be experiencing delays in RCS message delivery to ATT devices. Customers who have fallback to sms enabled could be experiencing higher rate of messages falling back to sms for ATT recipients. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 11, 09:17 PDT
        Malaysia SMS Carrier Maintenance - DiGi
        Completed - The scheduled maintenance has been completed.
        May 11, 10:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 11, 09:00 PDT
        Scheduled - The DiGi network in Malaysia is conducting a planned maintenance from 11 May 2026 at 09:00 PDT until 11 May 2026 at 10:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to DiGi Malaysia handsets.
        May 8, 23:52 PDT
        SMS Delivery Delays from Twilio to Panhandle Telecommunication Systems Inc. United States
        Resolved - The incident has been resolved and SMS delivery from Twilio to Panhandle Telecommunication Systems Inc. network subscribers in the United States is operating normally.
        May 11, 09:28 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to Panhandle Telecommunication Systems Inc. network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 11, 09:10 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Panhandle Telecommunication Systems Inc. network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 11, 07:08 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Panhandle Telecommunication Systems Inc. network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 11, 06:12 PDT
        Conversations Classic Customers Can Experience Issues With Delivery Receipts Functionality
        Resolved - Issue with Conversations Classic has been resolved and delivery receipts functionality is operating normally at this time.
        May 11, 09:26 PDT
        Monitoring - Conversations Classic is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        May 11, 08:54 PDT
        Update - We are continuing to work on a fix for this issue.
        May 11, 08:42 PDT
        Identified - Our engineers have identified the issue with Conversations Classic and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 11, 08:17 PDT
        SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to CAMTEL Cameroon
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon is operating normally.
        May 11, 09:22 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 11, 07:29 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 11, 07:14 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 11, 05:06 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 11, 04:06 PDT
        Update - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 11, 04:04 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 11, 02:04 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 11, 00:39 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 10, 23:38 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 10, 22:37 PDT
        SMS Delivery Receipt Delays from Twilio to Axiata in Bangladesh, Indonesia, and Cambodia
        Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Axiata network subscribers in Bangladesh, Indonesia, and Cambodia are operating normally.
        May 11, 08:27 PDT
        Update - We have observed a recovery in SMS delivery receipts from Twilio to Axiata network subscribers in multiple countries in APAC and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 11, 07:46 PDT
        Monitoring - We have observed a recovery in SMS Delivery Failures from Twilio to Axiata network subscribers in Bangladesh, Indonesia, and Cambodia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 11, 05:46 PDT
        Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Robi network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        May 11, 05:18 PDT
        Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        May 11, 05:14 PDT
        Twilio Voice Maintenance
        Completed - The scheduled maintenance has been completed.
        May 11, 06:31 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 11, 05:00 PDT
        Update - We will be undergoing scheduled maintenance during this time.
        Apr 10, 12:53 PDT
        Scheduled - Twilio will conduct planned maintenance on the Australia Twilio network from 11 May 2026 at 5:00 PDT until 11 May 2026 at 6:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Apr 8, 19:02 PDT
        Twilio Interconnect Maintenance
        Completed - The scheduled maintenance has been completed.
        May 11, 06:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 11, 05:01 PDT
        Scheduled - Twilio will conduct planned maintenance on the Australia Twilio network from 11 May 2026 at 5:00 PDT until 11 May 2026 at 6:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Apr 9, 12:54 PDT
        One Console Billing Insights Usage Summary Page Is Broken
        Resolved - Twilio Billing insights usage Summary page in Twilio new Console was degraded for 90 minutes between 10:58 and 12:28 Pacific Time on 05/11/2026. During this period of time customers may have experienced a broken page. The issue has now been resolved.
        May 11, 06:09 PDT
        United States MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        May 11, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 10, 20:00 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 10 May 2026 at 20:00 PDT until 11 May 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        May 7, 19:44 PDT
        Intelligent Alerts Currently Unavailable
        Resolved - The issue with Intelligent Alerts has been resolved and the service is operating normally at this time. We will continue to ensure system stability.
        May 11, 02:26 PDT
        Monitoring - We are seeing recovery for Intelligent Alerts and the service is now operating normally. We will continue to monitor the service for system stability. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 11, 00:41 PDT
        Investigating - We are currently investigating an issue where Intelligent Alerts may be unavailable for some customers. Our engineering team has been alerted. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 11, 00:27 PDT
        May 10, 2026
        Phone Numbers Porting are failing in both Twilio Console and API
        Resolved - We are no longer experiencing phone numbers porting in both Twilio console and our API. This incident has been resolved.
        May 10, 21:27 PDT
        Monitoring - We are observing recovery in phone numbers porting in both Twilio console and API. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 10, 19:22 PDT
        Investigating - Our monitoring systems have detected a potential issue with phone numbers porting in both Twilio console and API. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        May 10, 19:06 PDT
        Spain SMS Carrier Maintenance - Telefonica
        Completed - The scheduled maintenance has been completed.
        May 10, 21:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 10, 16:00 PDT
        Scheduled - The Telefonica network in Spain is conducting a planned maintenance from 10 May 2026 at 16:00 PDT until 10 May 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telefonica Spain handsets.
        May 7, 06:51 PDT
        Netherlands SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        May 10, 20:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 10, 19:00 PDT
        Scheduled - Our SMS carrier partner in the Netherlands is conducting an emergency maintenance from 10 May 2026 at 19:00 PDT until 10 May 2026 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to KPN Netherlands handsets.
        May 8, 16:39 PDT
        SMS Delivery Delays from Twilio to Digitel Venezuela
        Resolved - The incident has been resolved and SMS delivery from Twilio to Digitel network subscribers in Venezuela is operating normally.
        May 10, 18:39 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to Digitel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 10, 17:54 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Digitel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 10, 15:46 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 10, 15:09 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 10, 11:03 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 10, 08:57 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 10, 07:50 PDT
        SMS Delivery Failures from Twilio to Orange Madagascar
        Resolved - The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Madagascar is operating normally.
        May 10, 16:51 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Madagascar and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 10, 14:46 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 9, 14:44 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 8, 14:41 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        May 7, 22:40 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 7, 14:40 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 7, 10:36 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 08:35 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 7, 07:33 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Madagascar. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 07:21 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Madagascar. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 7, 06:15 PDT
        Philippines SMS Carrier Maintenance - Globe Telecom
        Completed - The scheduled maintenance has been completed.
        May 10, 14:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 10, 12:00 PDT
        Scheduled - The Globe Telecom network in the Philippines is conducting an emergency maintenance from 10 May 2026 at 12:00 PDT until 10 May 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.
        May 5, 06:02 PDT
        SMS Delivery Failures from a Subset of Twilio Short Codes to Verizon United States
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States is operating normally.
        May 10, 09:31 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 10, 09:30 PDT
        Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 10, 08:27 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 10, 06:22 PDT
        Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 10, 05:21 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        May 10, 02:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 9, 14:00 PDT
        Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 09 May 2026 at 14:00 PDT until 10 May 2026 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        May 7, 14:03 PDT
        May 9, 2026
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        May 9, 22:55 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 9, 13:10 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 09 May 2026 at 13:10 PDT until 09 May 2026 at 22:55 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Identity Match



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 9, 08:07 PDT
        Mexico SMS Carrier Maintenance - Telcel
        Completed - The scheduled maintenance has been completed.
        May 9, 22:45 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 9, 21:45 PDT
        Scheduled - The Telcel network in Mexico is conducting an emergency maintenance from 09 May 2026 at 21:45 PDT until 09 May 2026 at 22:45 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel Mexico handsets.
        May 8, 16:59 PDT
        Spain SMS Carrier Maintenance - Telefonica
        Completed - The scheduled maintenance has been completed.
        May 9, 22:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 9, 13:30 PDT
        Scheduled - The Telefonica network in Spain is conducting a planned maintenance from 09 May 2026 at 13:30 PDT until 09 May 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telefonica Spain handsets.
        May 7, 06:50 PDT
        Customers Of Intelligent Alerts May Receive Notification With Latency About 1hour.
        Resolved - The issue affecting Intelligent Alerts has now been resolved.
        May 9, 05:52 PDT
        Monitoring - The issue affecting Intelligent Alerts are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        May 9, 04:00 PDT
        Update - We continue to experience latency issue with Intelligent Alerts. Our team is actively investigating and working on a resolution. We will provide another update in 2 hours or as soon as more information becomes available.
        May 9, 02:51 PDT
        Update - We are continuing to work on a fix for this issue.
        May 9, 02:12 PDT
        Identified - We are currently experiencing a latency issue with Intelligent Alerts. Our team is actively investigating and working on a resolution. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 9, 01:51 PDT
        Network Degradation Between Regions Impacting Voice Calls, Video Sessions & Webhooks
        Resolved - The incident affecting cross region connectivity has now been resolved. Customers will no longer experience degradation of calls, video calls or dropped Webhooks traversing between regions.
        May 9, 05:21 PDT
        Monitoring - The incident affecting cross region connectivity are now operating normally. Customers are no longer experiencing degradation of calls, video calls or dropped Webhooks traversing between regions. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        May 9, 03:21 PDT
        Update - We are currently still investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 4 hours or as soon as more information becomes available.
        May 8, 23:51 PDT
        Update - We are currently still investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 2 hours or as soon as more information becomes available.
        May 8, 22:00 PDT
        Update - We are currently investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 1 hour or as soon as more information becomes available.
        May 8, 21:18 PDT
        Investigating - We are currently investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 1 hour or as soon as more information becomes available.
        May 8, 21:00 PDT
        Russia SMS Carrier Maintenance - MTS and Tele2
        Completed - The scheduled maintenance has been completed.
        May 9, 03:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 6, 19:00 PDT
        Scheduled - The MTS and Tele2 networks in Russia are conducting a series of planned maintenances from 06 May 2026 at 19:00 PDT until 09 May 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS and Tele2 Russia handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        06 May 2026 at 19:00 PDT until 07 May 2026 at 02:00 PDT

        08 May 2026 at 19:00 PDT until 09 May 2026 at 03:00 PDT
        May 5, 07:39 PDT
        May 8, 2026
        User Authentication Identity SNA Failure Increase for T-Mobile in United States
        Resolved - The incident has been resolved and User Authentication Identity SNA failure increase for T-Mobile in the United States is operating normally.
        May 8, 23:41 PDT
        Update - We have observed a recovery in User Authentication Identity SNA failure increase for T-Mobile in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 8, 20:57 PDT
        Monitoring - We have observed a recovery in User Authentication Identity SNA failure increase for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 8, 18:53 PDT
        Identified - Twilio customers may be experiencing User Authentication Identity SNA failure increase for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 8, 18:00 PDT
        Investigating - Twilio customers may be experiencing User Authentication Identity SNA failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 8, 17:46 PDT
        SMS Delivery Delays from Twilio to KPN Netherlands
        Resolved - The incident has been resolved and SMS delivery from Twilio to KPN network subscribers in the Netherlands is operating normally.
        May 8, 22:49 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to KPN network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 8, 21:46 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to KPN network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 8, 19:46 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        May 8, 03:44 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 7, 19:39 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 7, 15:39 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 13:38 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 7, 12:43 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 7, 12:38 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to KPN network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
        May 7, 12:37 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to KPN network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 7, 08:26 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to KPN network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 06:25 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 05:00 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 7, 03:59 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 02:55 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 7, 01:50 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        May 8, 18:45 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 8, 13:15 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 08 May 2026 at 13:15 PDT until 08 May 2026 at 18:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Legacy Identity MatchAndAttributes, Lookup Identity Match



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 8, 05:44 PDT
        SMS Delivery Failures from Twilio to Digicel Cayman Islands
        Resolved - The incident has been resolved and SMS delivery from Twilio to Digicel network subscribers in Cayman Islands is operating normally.
        May 8, 15:55 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Digicel network subscribers in Cayman Islands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 8, 13:53 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Digicel network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 8, 12:00 PDT
        Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Digicel network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 8, 10:59 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Digicel network subscribers in Cayman Islands. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 8, 10:25 PDT
        Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Digicel network subscribers in Cayman Islands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 8, 09:24 PDT
        SMS Delivery Delays from Twilio to Orange Cameroon
        Resolved - The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Cameroon is operating normally.
        May 8, 15:30 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 8, 13:27 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 8, 11:25 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 8, 10:19 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 8, 09:59 PDT
        Messaging Logs Experiencing Delays
        Resolved - The issue impacting Messaging Logs has been resolved and is operating normally at this time.
        May 8, 06:02 PDT
        Update - We are continuing to investigate the issue impacting Messaging Logs. Sending messages is fully functional, however new message logs may be delayed and unavailable for querying. Additionally, some queries to the Message Logs API will temporarily respond with HTTP 5xx errors. Our engineering team is actively working to deploy a fix. We will provide another update in 4 hours or as soon as more information becomes available.
        May 8, 04:48 PDT
        Update - We are continuing to investigate the issue impacting Messaging Logs. New message logs may be delayed and unavailable for querying. Additionally, some queries to the Message Logs API will temporarily respond with HTTP 5xx errors. Our engineering team is actively working to deploy a fix. We will provide another update in 4 hours or as soon as more information becomes available.
        May 8, 04:31 PDT
        Update - We are currently investigating an issue impacting Messaging Logs. New message logs may be delayed and unavailable for querying. Additionally, some queries to the Message Log indexes could respond with 5xx errors. Our engineering team is actively working to deploy a fix. We will provide another update in 2 hour or as soon as more information becomes available.
        May 8, 03:03 PDT
        Investigating - We are currently investigating a service interruption causing delays with Messaging Logs. We will provide another update within 1 hour or as soon as more information becomes available.
        May 8, 02:06 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        May 8, 05:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 7, 20:01 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 07 May 2026 at 20:00 PDT until 08 May 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via subset of long codes and short codes.
        May 5, 15:55 PDT
        Degradation to multiple Twilio products
        Resolved - This incident has been resolved, and all affected services are operating normally.
        May 8, 01:36 PDT
        Update - All Twilio products are now observing recovery. We are continuing to monitor the issue and are awaiting further updates from our vendor. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 23:49 PDT
        Update - All Twilio products are now observing recovery. We are continuing to monitor the issue and are awaiting further updates from our vendor. We will provide another update in 30 minutes or as soon as more information becomes available.
        May 7, 23:23 PDT
        Monitoring - All Twilio products are now observing recovery. We are continuing to monitor the issue and are awaiting further updates from our vendor. We will provide another update in 30 minutes or as soon as more information becomes available.
        May 7, 22:55 PDT
        Update - We are continuing to investigate the cause of degradation impacting few Twilio products and are working to fully remediate the issue. We will provide another update in 30 minutes or as soon as we have more information.
        May 7, 22:45 PDT
        Update - We are continuing to investigate the cause of degradation impacting few Twilio products and are working to fully remediate the issue. We will provide another update in 30 minutes or as soon as we have more information.
        May 7, 22:11 PDT
        Update - We are continuing to investigate the cause of degradation impacting few Twilio products and are working to fully remediate the issue. We will provide another update in 30 minutes or as soon as we have more information.
        May 7, 21:38 PDT
        Update - We are continuing to investigate the cause of degradation impacting few Twilio products and are working to fully remediate the issue. We will provide another update in 30 minutes or as soon as we have more information.
        May 7, 20:34 PDT
        Update - We are continuing to investigate this issue.
        May 7, 20:09 PDT
        Update - We are continuing to investigate this issue.
        May 7, 19:59 PDT
        Update - Some customers may be experiencing higher than normal latency. Our team is actively investigating the issue and we will provide another update in 30 minutes or as soon as more information becomes available.
        May 7, 19:50 PDT
        Update - Some customers may be experiencing higher than normal latency. Our team is actively investigating the issue and we will provide another update in 30 minutes or as soon as more information becomes available.
        May 7, 19:13 PDT
        Update - We are continuing to investigate the cause of the degradation to several Twilio products and work to fully remediate all impacts. We will provide another update in 30 minutes or as soon as we have more information.
        May 7, 19:05 PDT
        Update - We are continuing to investigate the cause of the degradation to several Twilio products and work to fully remediate all impacts. We will provide another update in 30 minutes or as soon as we have more information.
        May 7, 18:31 PDT
        Update - We are continuing to investigate the cause of the degradation to several Twilio products and work to fully remediate all impacts. We will provide another update in 30 minutes or as soon as we have more information.
        May 7, 18:00 PDT
        Update - We are continuing to investigate an issue with intermittent 5xx errors in across APIs. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        May 7, 17:27 PDT
        Update - We are investigating intermittent 5xx errors in across APIs. We expect to provide another update in 15 minutes or as soon as more information becomes available.
        May 7, 17:13 PDT
        Investigating - Our monitoring systems have detected a potential issue with errors when receiving updates from Sync. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        May 7, 16:46 PDT
        Mexico SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        May 8, 01:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 7, 23:00 PDT
        Scheduled - Our SMS carrier partner in Mexico is conducting an emergency maintenance from 07 May 2026 at 23:00 PDT until 08 May 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mexico handsets via Mexico short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 7, 19:40 PDT
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        May 8, 01:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 7, 20:00 PDT
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 07 May 2026 at 20:00 PDT until 08 May 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets when sending via long codes, long codes, short codes and toll free numbers.
        May 1, 08:43 PDT
        May 7, 2026
        Voice Call Audio Quality Degradation Between Twilio Phone Numbers and Multiple Networks in United Kingdom
        Resolved - The incident has been resolved and voice calls between Twilio Phone Numbers and network subscribers on affected networks in the United Kingdom are operating normally.
        May 7, 21:57 PDT
        Update - We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
        May 6, 21:53 PDT
        Update - We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
        May 6, 05:47 PDT
        Update - We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
        May 5, 21:46 PDT
        Update - We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 5, 17:46 PDT
        Monitoring - We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 5, 15:44 PDT
        Update - Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        May 5, 03:42 PDT
        Update - Twilio customers may be experiencing voice call silent audio from network subscribers to a Subset of Twilio United Kingdom numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 4, 19:41 PDT
        Update - Twilio customers may be experiencing voice call silent audio from network subscribers to a Subset of Twilio United Kingdom numbers . Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 4, 15:38 PDT
        Update - Twilio customers may be experiencing voice call silent audio from network subscribers to a Subset of Twilio United Kingdom numbers . Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 4, 13:30 PDT
        Identified - Twilio customers may be experiencing voice call audio quality degradation from Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 4, 12:23 PDT
        Update - We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
        May 4, 06:52 PDT
        Update - We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
        May 3, 22:52 PDT
        Update - We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 3, 18:46 PDT
        Monitoring - We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 3, 16:45 PDT
        Update - Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        May 3, 03:35 PDT
        Update - Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 2, 19:28 PDT
        Update - Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 2, 15:27 PDT
        Update - Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 2, 13:27 PDT
        Identified - Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 2, 12:26 PDT
        Monitoring - We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 2, 12:06 PDT
        Update - Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 2, 12:06 PDT
        Identified - Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 2, 11:01 PDT
        Investigating - Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 2, 11:00 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        May 7, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 7, 13:00 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 07 May 2026 at 13:00 PDT until 07 May 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 6, 14:31 PDT
        SMS Delivery Receipt Delays From a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico
        Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico are operating normally.
        May 7, 15:03 PDT
        Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 13:02 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 12:31 PDT
        Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        May 7, 11:28 PDT
        Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        May 7, 11:12 PDT
        User Authentication Identity Gateway API High Latency in United States
        Resolved - The incident has been resolved and User Authentication Identity Gateway API high latency in the United States is operating normally.
        May 7, 14:56 PDT
        Monitoring - We have observed a recovery in User Authentication Identity Gateway API high latency in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 12:53 PDT
        Identified - Twilio customers may be experiencing User Authentication Identity Gateway API high latency in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 7, 12:08 PDT
        Investigating - Twilio customers may be experiencing User Authentication Identity Gateway API high latency in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 7, 12:03 PDT
        Voice Call Failures from Telefonica Germany to Twilio Germany Phone Numbers
        Resolved - The incident has been resolved and voice calls from Telefonica network subscribers in Germany to Twilio Germany Phone Numbers are operating normally.
        May 7, 14:56 PDT
        Update - We have observed a recovery in voice calls from network subscribers in Germany to Twilio Germany Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
        May 7, 13:56 PDT
        Update - We have observed a recovery in voice calls from Telefonica network subscribers in Germany to Twilio Germany Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 7, 09:51 PDT
        Monitoring - We have observed a recovery in voice calls from network subscribers in Germany to Twilio Germany Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 07:50 PDT
        Identified - Twilio customers may be experiencing voice call failures from network subscribers in Germany to Twilio Germany Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 7, 07:20 PDT
        Update - Twilio customers may be experiencing voice call failures from network subscribers in Germany to Twilio Germany Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 06:53 PDT
        Investigating - Twilio customers may be experiencing voice call failures from network subscribers in Germany to Twilio Germany Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 7, 05:52 PDT
        SMS Delivery Delays and Failures from Twilio Phone Numbers to MTel Bosnia and Herzegovina
        Resolved - We are updating the status of this incident to resolved and will continue to provide updates under the main incident: 'SMS Delivery Delays from Twilio to Multiple Networks in Europe'. https://status.twilio.com/incidents/shhrhbqxflt1
        May 7, 14:15 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to MTel network subscribers in Bosnia and Herzegovina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 12:08 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTel network subscribers in Bosnia and Herzegovina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 7, 11:06 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTel network subscribers in Bosnia and Herzegovina. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 7, 10:51 PDT
        SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs to Orange Botswana
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Orange network subscribers in Botswana is operating normally.
        May 7, 06:21 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Orange network subscribers in Botswana and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 04:25 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 03:30 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 7, 02:29 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Orange network subscribers in Botswana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 7, 02:28 PDT
        SMS Delivery Delays and Failures from Twilio to Telekom Srbija Serbia
        Resolved - The incident has been resolved and SMS delivery from Twilio to Telekom Srbija network subscribers in Serbia is operating normally.
        May 7, 06:05 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Telekom Srbija network subscribers in Serbia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 06:03 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio numbers to Telekom Srbija network subscribers in Serbia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 7, 02:40 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio numbers to Telekom Srbija network subscribers in Serbia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 7, 01:40 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        May 7, 05:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 6, 21:01 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 06 May 2026 at 21:00 PDT until 07 May 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes.
        May 5, 13:45 PDT
        May 6, 2026
        May 5, 2026
        May 4, 2026
        May 3, 2026
        May 2, 2026
        May 1, 2026

        No incidents reported.

        Apr 30, 2026

        No incidents reported.

        ← Incident History Powered by Atlassian Statuspage