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Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics
        SMS Delivery Delay to Brisanet Network in Brazil
        Update - We are observing recovery in SMS delivery delays when sending messages to the Brisanet network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 16, 2025 - 01:14 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Brisanet network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 15, 2025 - 23:11 PDT
        Update - We continue experiencing SMS delivery delays when sending messages to the Brisanet network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Mar 15, 2025 - 21:45 PDT
        Update - We continue experiencing SMS delivery delays when sending messages to Brisanet network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 15, 2025 - 17:57 PDT
        Update - We continue experiencing SMS delivery delays when sending messages to Brisanet network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 15, 2025 - 15:57 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Brisanet network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 15, 2025 - 14:57 PDT
        United States Account Security Carrier Partner Maintenance - AT&T
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 15, 2025 - 08:00 PDT
        Scheduled - Our carrier partner AT&T United States is conducting planned maintenance from 15 March 2025 at 08:00 PDT until 17 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



        Impacted Product: Verify Silent Network Auth



        Note, the maintenance will be carried out on each of the following dates and times:



        15 March 2025 at 08:00 PDT until 16 March 2025 at 04:45 PDT

        16 March 2025 at 21:00 PDT until 17 March 2025 at 04:00 PDT



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Mar 15, 2025 08:00 - Mar 17, 2025 04:00 PDT
        SMS Delivery Delays To ETL Network In Laos
        Update - We continue to experience SMS Delivery Delays To ETL Network In Laos. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Mar 15, 2025 - 07:04 PDT
        Update - We continue to experience SMS Delivery Delays To ETL Network In Laos. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Mar 14, 2025 - 07:11 PDT
        Update - We continue to experience SMS Delivery Delays To ETL Network In Laos. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Mar 13, 2025 - 07:11 PDT
        Update - We are still experiencing SMS Delivery Delays To ETL Network In Laos. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Mar 12, 2025 - 07:05 PDT
        Update - We are still experiencing SMS Delivery Delays To ETL Network In Laos. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Mar 11, 2025 - 07:15 PDT
        Update - We are still experiencing SMS Delivery Delays To ETL Network In Laos. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Mar 10, 2025 - 07:20 PDT
        Update - We are still experiencing SMS Delivery Delays To ETL Network In Laos. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Mar 09, 2025 - 07:20 PDT
        Update - We are still experiencing SMS Delivery Delays To ETL Network In Laos. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Mar 08, 2025 - 06:20 PST
        Update - We are still experiencing SMS Delivery Delays To ETL Network In Laos. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Mar 07, 2025 - 06:27 PST
        Update - We are still experiencing SMS Delivery Delays To ETL Network In Laos. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Mar 06, 2025 - 14:27 PST
        Update - We are continuing to experience SMS Delivery Delays To ETL Network In Laos. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Mar 06, 2025 - 06:27 PST
        Update - We are experiencing SMS Delivery Delays To ETL Network In Laos. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 06, 2025 - 02:27 PST
        Update - We are experiencing SMS Delivery Delays To ETL Network In Laos. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 06, 2025 - 00:22 PST
        Investigating - We are experiencing SMS Delivery Delays To ETL Network In Laos. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 05, 2025 - 23:22 PST
        United States and Canada Twilio SMS and MMS Maintenance
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 05, 2025 - 20:00 PST
        Scheduled - Twilio is conducting a series of planned maintenances from 05 March 2025 at 20:00 PST until 27 March 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.



        Note, the maintenance will be carried out on each of the following dates and times:



        05 March 2025 at 20:00 PST until 06 March 2025 at 00:00 PST

        12 March 2025 at 20:00 PDT until 13 March 2025 at 00:00 PDT

        19 March 2025 at 20:00 PDT until 20 March 2025 at 00:00 PDT

        26 March 2025 at 20:00 PDT until 27 March 2025 at 00:00 PDT



        We are aware of the short notice. We are working to provide earlier notification where possible.
        Mar 5, 2025 20:00 - Mar 27, 2025 00:00 PDT
        Russia SMS Carrier Maintenance - Tele2
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 05, 2025 - 12:00 PST
        Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 05 March 2025 at 12:00 PST until 31 March 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        05 March 2025 at 12:00 PST until 05 March 2025 at 16:00 PST

        10 March 2025 at 13:00 PDT until 10 March 2025 at 17:00 PDT

        12 March 2025 at 13:00 PDT until 12 March 2025 at 17:00 PDT

        17 March 2025 at 13:00 PDT until 17 March 2025 at 17:00 PDT

        19 March 2025 at 13:00 PDT until 19 March 2025 at 17:00 PDT

        24 March 2025 at 13:00 PDT until 24 March 2025 at 17:00 PDT

        26 March 2025 at 13:00 PDT until 26 March 2025 at 17:00 PDT

        31 March 2025 at 13:00 PDT until 31 March 2025 at 17:00 PDT
        Mar 5, 2025 12:00 - Mar 31, 2025 17:00 PDT
        Japan SMS Carrier Maintenance - SoftBank Mobile
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 04, 2025 - 06:00 PST
        Scheduled - The SoftBank Mobile network in Japan is conducting a series of planned maintenances from 04 March 2025 at 06:00 PST until 17 March 2025 at 08:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SoftBank Mobile Japan handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        04 March 2025 at 06:00 PST until 04 March 2025 at 07:00 PST

        11 March 2025 at 07:00 PDT until 11 March 2025 at 08:00 PDT

        12 March 2025 at 07:00 PDT until 12 March 2025 at 08:00 PDT

        17 March 2025 at 07:00 PDT until 17 March 2025 at 08:00 PDT
        Mar 4, 2025 06:00 - Mar 17, 2025 08:00 PDT
        Uptime over the past 90 days. View historical uptime.
        PROGRAMMABLE MESSAGING Degraded Performance
        90 days ago
        100.0 % uptime
        Today
        MMS Operational
        SMS Degraded Performance
        SMPP Operational
        Messaging Channels Operational
        Notify Operational
        Conversations Operational
        Messaging Insights Operational
        Messaging Services Operational
        Content API Operational
        Toll-free verification ? Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE Operational
        PSTN Operational
        SIP Interface Operational
        Client Web Operational
        Client Mobile ? Operational
        Conference ? Operational
        Recording ? Operational
        Queue ? Operational
        Text-to-Speech ? Operational
        Recording Transcriptions Operational
        TwiML Operational
        Voice Insights Operational
        Speech Recognition Operational
        Intelligence Operational
        Pay Operational
        Media Streams Operational
        Dialogflow Operational
        ACCOUNT SECURITY Operational
        Authy 2FA Operational
        Verify Operational
        Authy App Operational
        Lookup ? Operational
        ELASTIC SIP TRUNKING Operational
        Origination ? Operational
        Termination Operational
        FLEX Operational
        Flex Application Platform Operational
        TaskRouter ? Operational
        Flex Insights Operational
        Flex Agent Desktop Operational
        Flex Queue Stats Operational
        Flex Teams View Operational
        Flex Admin Console Operational
        Flex Routing Operational
        Flex Conversations Operational
        Flex Programmable Chat Operational
        Flex Programmable Voice Operational
        Proxy Operational
        Flex Plugins Operational
        Flex Billing Operational
        INTERCONNECT Operational
        PHONE NUMBERS ? Operational
        PROGRAMMABLE CHAT Operational
        PROGRAMMABLE VIDEO Operational
        Group Rooms Operational
        Peer-to-Peer Rooms Operational
        Recordings Operational
        Compositions Operational
        Network Traversal Service ? Operational
        Go Rooms Operational
        Video Insights Operational
        PROXY Operational
        SERVERLESS Operational
        Studio Operational
        Functions Operational
        Assets Operational
        TwiML Bins Operational
        Sync Operational
        DEVELOPER TOOLS Operational
        Console Operational
        Event Streams Operational
        Debugger & Alarms Operational
        Documentation Operational
        REST API Operational
        Bulk Export Operational
        TWILIO PLATFORM Operational
        Billing Operational
        Customer Support Center ? Operational
        Other Operational
        Account Insights Operational
        Trust Hub Operational
        Organization Operational
        CARRIER NETWORK Degraded Performance
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Short Code, North America Operational
        MMS Short Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        Voice, North America Operational
        Voice, Latin America Operational
        SMS, Latin America Degraded Performance
        Voice, APAC Operational
        SMS, APAC Degraded Performance
        MMS, APAC Operational
        Voice, Europe Operational
        SMS, Europe Operational
        Voice, Middle East & Africa Operational
        SMS, Middle East & Africa Operational
        Verify Silent Network Auth Operational
        Lookup Identity Match Operational
        Lookup Line Type Intelligence [Legacy API] Operational
        Lookup Line Type Intelligence [Twilio API] Operational
        Lookup SIM Swap Operational
        Legacy Identity MatchAndAttributes Operational
        FRONTLINE Operational
        Sender ID Operational
        90 days ago
        100.0 % uptime
        Today
        ZIPWHIP MESSAGING Operational
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        ZIPWHIP TOOLS Operational
        Zipwhip Provisioner Dashboard and API Operational
        Zipwhip Support Ticketing Operational
        Toll-Free Verification Portal Operational
        Operational
        Degraded Performance
        Partial Outage
        Major Outage
        Maintenance
        Major outage
        Partial outage
        No downtime recorded on this day.
        No data exists for this day.
        had a major outage.
        had a partial outage.

        No incidents or maintenance related to this downtime.

        Scheduled Maintenance
        Russia SMS Carrier Maintenance - MegaFon Mar 17, 2025 13:00-17:00 PDT
        The MegaFon network in Russia is conducting a planned maintenance from 17 March 2025 at 13:00 PDT until 17 March 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets when sending via long codes and short codes.
        Posted on Mar 14, 2025 - 07:26 PDT
        France SMS Carrier Maintenance - Bouygues Telecom Mar 17, 2025 16:00-23:00 PDT
        The Bouygues Telecom network in France is conducting a planned maintenance from 17 March 2025 at 16:00 PDT until 17 March 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom France handsets.
        Posted on Feb 28, 2025 - 05:40 PST
        United States SMS and MMS Carrier Maintenance - Verizon Mar 17, 2025 21:00 - Mar 18, 2025 01:00 PDT
        The Verizon network in the United States is conducting a planned maintenance from 17 March 2025 at 21:00 PDT until 18 March 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Verizon United States handsets.
        Posted on Mar 12, 2025 - 18:53 PDT
        United States SMS Carrier Partner Maintenance Mar 17, 2025 23:00 - Mar 19, 2025 04:00 PDT
        Our SMS carrier partner in the United States is conducting a series of planned maintenances from 17 March 2025 at 23:00 PDT until 19 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        17 March 2025 at 23:00 PDT until 18 March 2025 at 04:00 PDT

        18 March 2025 at 23:00 PDT until 19 March 2025 at 04:00 PDT
        Posted on Mar 09, 2025 - 07:27 PDT
        Canada SMS Carrier Maintenance - Bell Mobility Mar 18, 2025 00:00-04:00 PDT
        The Bell Mobility network in Canada is conducting a planned maintenance from 18 March 2025 at 00:00 PDT until 18 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bell Mobility Canada handsets.
        Posted on Mar 11, 2025 - 11:28 PDT
        US SMS Carrier Maintenance - Small US Carriers Mar 18, 2025 02:00-04:00 PDT
        A subset of small networks in the US are conducting a planned maintenance from 18 March 2025 at 02:00 PDT until 18 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
        Posted on Mar 05, 2025 - 22:47 PST
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone Mar 18, 2025 15:20-22:00 PDT
        Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 18 March 2025 at 15:20 PDT until 18 March 2025 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Posted on Mar 13, 2025 - 04:11 PDT
        United States SMS Carrier Maintenance - T-Mobile Mar 18, 2025 19:00 - Mar 19, 2025 05:00 PDT
        The T-Mobile network in the United States is conducting a planned maintenance from 18 March 2025 at 19:00 PDT until 19 March 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Posted on Mar 14, 2025 - 18:09 PDT
        Multiple Destination MMS Carrier Partner Maintenance Mar 18, 2025 22:00 - Mar 20, 2025 04:00 PDT
        Our MMS carrier partner in the United States and Canada is conducting a series of planned maintenances from 18 March 2025 at 22:00 PDT until 20 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States and Canada handsets via United States and Canada long codes.



        Note, the maintenance will be carried out on each of the following dates and times:



        18 March 2025 at 22:00 PDT until 19 March 2025 at 04:00 PDT

        19 March 2025 at 22:00 PDT until 20 March 2025 at 04:00 PDT
        Posted on Mar 14, 2025 - 03:24 PDT
        United States SMS Carrier Maintenance - T-Mobile Mar 19, 2025 19:00 - Mar 20, 2025 05:00 PDT
        The T-Mobile network in the United States is conducting a planned maintenance from 19 March 2025 at 19:00 PDT until 20 March 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Posted on Mar 14, 2025 - 18:13 PDT
        United States MMS Carrier Partner Maintenance Mar 20, 2025 01:00-03:00 PDT
        Our MMS carrier partner in the United States is conducting a planned maintenance from 20 March 2025 at 01:00 PDT until 20 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States long codes and short codes.
        Posted on Mar 12, 2025 - 04:23 PDT
        Multiple Destination MMS Carrier Partner Maintenance Mar 23, 2025 22:00 - Mar 24, 2025 04:00 PDT
        Our MMS carrier partner in the United States and Canada is conducting a planned maintenance from 23 March 2025 at 22:00 PDT until 24 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States and Canada handsets via subset of United States and Canada long codes.
        Posted on Mar 14, 2025 - 03:23 PDT
        United States MMS Carrier Partner Maintenance Mar 24, 2025 01:00-03:00 PDT
        Our MMS carrier partner in the United States is conducting a planned maintenance from 24 March 2025 at 01:00 PDT until 24 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States long codes and short codes.
        Posted on Mar 12, 2025 - 04:24 PDT
        Multiple Destination MMS Carrier Partner Maintenance Mar 24, 2025 21:00 - Mar 27, 2025 04:00 PDT
        Our MMS carrier partner in the United States and Canada is conducting a series of planned maintenances from 24 March 2025 at 21:00 PDT until 27 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States and Canada handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        24 March 2025 at 21:00 PDT until 25 March 2025 at 04:00 PDT

        25 March 2025 at 21:00 PDT until 26 March 2025 at 04:00 PDT

        26 March 2025 at 21:00 PDT until 27 March 2025 at 04:00 PDT
        Posted on Mar 06, 2025 - 18:26 PST
        France SMS Carrier Maintenance - Bouygues Telecom Mar 24, 2025 22:00-23:00 PDT
        The Bouygues Telecom network in France is conducting a planned maintenance from 24 March 2025 at 22:00 PDT until 24 March 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom France handsets.
        Posted on Mar 11, 2025 - 03:43 PDT
        United States SMS Carrier Partner Maintenance Mar 26, 2025 00:00-04:00 PDT
        Our SMS carrier partner in the United States is conducting a planned maintenance from 26 March 2025 at 00:00 PDT until 26 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes and short codes.
        Posted on Mar 07, 2025 - 17:45 PST
        United States MMS Carrier Partner Maintenance Mar 26, 2025 01:00-03:00 PDT
        Our MMS carrier partner in the United States is conducting a planned maintenance from 26 March 2025 at 01:00 PDT until 26 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States long codes and short codes.
        Posted on Mar 12, 2025 - 04:24 PDT
        Multiple Destination SMS and MMS Carrier Partner Maintenance Mar 26, 2025 20:00 - Mar 27, 2025 03:00 PDT
        Our SMS and MMS carrier partner in the United States and Canada is conducting a planned maintenance from 26 March 2025 at 20:00 PDT until 27 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States and Canada handsets via United States and Canada long codes.
        Posted on Mar 11, 2025 - 00:00 PDT
        Multiple Destination SMS and MMS Carrier Partner Maintenance Mar 27, 2025 20:00 - Mar 28, 2025 03:00 PDT
        Our SMS and MMS carrier partner in the United States and Canada is conducting a planned maintenance from 27 March 2025 at 20:00 PDT until 28 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States and Canada handsets via United States and Canada long codes.
        Posted on Mar 11, 2025 - 00:01 PDT
        United States MMS Carrier Partner Maintenance Apr 1, 2025 01:00-03:00 PDT
        Our MMS carrier partner in the United States is conducting a planned maintenance from 01 April 2025 at 01:00 PDT until 01 April 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States long codes and short codes.
        Posted on Mar 12, 2025 - 04:24 PDT
        System Metrics Month Week Day
        API Response Time - North America
        Fetching
        API Response Time - Europe
        Fetching
        Past Incidents
        Mar 16, 2025

        Unresolved incident: SMS Delivery Delay to Brisanet Network in Brazil.

        Mar 15, 2025
        Whatsapp Messages Are Not Delivered With Error 63021
        Resolved - We are no longer experiencing issues where outbound WhatsApp messages with media are not being delivered with error 63021. This incident has been resolved.
        Mar 15, 23:50 PDT
        Monitoring - We are observing recovery for outbound WhatsApp messages with media not being delivered with error 63021. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 15, 23:15 PDT
        Update - Our engineers have identified an issue where outbound WhatsApp messages with media are not delivered with error 63021. Also affects users of Conversations who are sending WhatsApp messages. We expect to provide another update in 2 hour or as soon as more information becomes available
        Mar 15, 22:21 PDT
        Identified - Our engineers have identified an issue where outbound WhatsApp messages with media are not delivered with error 63021. Also affects users of Conversations who are sending WhatsApp messages. We expect to provide another update in 1 hour or as soon as more information becomes available
        Mar 15, 21:26 PDT
        United States and Canada Twilio SMS and MMS Maintenance
        Completed - The scheduled maintenance has been completed.
        Mar 15, 23:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 15, 17:00 PDT
        Scheduled - Twilio is conducting planned maintenance over Silver Spring Datacenter from 15 March 2025 at 17:00 PDT until 15 March 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset long code and toll free numbers. There will be no service impact for customers connected via TLS and those connected to our Seattle Datacenter.
        Mar 10, 17:26 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Mar 15, 21:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 15, 16:15 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 15 March 2025 at 16:15 PDT until 15 March 2025 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Mar 13, 07:21 PDT
        SMS Delivery Delays to Etisalat/Moov Network in Niger
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Etisalat/Moov Network in Niger. This incident has been resolved.
        Mar 15, 15:23 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Etisalat/Moov Network in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 15, 13:23 PDT
        Update - We continue experiencing SMS delivery delays when sending messages to Etisalat/Moov Network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 15, 12:25 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Etisalat/Moov Network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 15, 10:24 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Etisalat/Moov Network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 15, 09:27 PDT
        Mar 14, 2025
        Intermittent Outages or Failed API Requests with Dialing Permissions
        Resolved - The intermittent outages or failed API requests with Dialing Permissions in our Voice API are operating normally at this time.
        Mar 14, 17:31 PDT
        Monitoring - The intermittent outage or failures with Dialing Permissions in our Voice API is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Mar 14, 16:59 PDT
        Update - We are continuing to investigate the intermittent outages or failed API requests with Dialing Permissions in our Voice API. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Mar 14, 15:08 PDT
        Update - We are investigating intermittent outages or failed API requests with Dialing Permissions in our Voice API. We expect to provide another update in 1 hour or as soon as more information becomes available
        Mar 14, 14:10 PDT
        Investigating - Our monitoring systems have detected a potential issue with our Programmable Voice Services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Mar 14, 13:47 PDT
        United States Account Security Carrier Partner Maintenance - AT&T
        Completed - The scheduled maintenance has been completed.
        Mar 14, 15:34 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 12, 21:01 PDT
        Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 12 March 2025 at 21:00 PDT until 19 March 2025 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Mar 12, 13:18 PDT
        SMS Delivery Report Delays to CAMTEL in Cameroon
        Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to CAMTEL in Cameroon. This incident has been resolved.
        Mar 14, 13:10 PDT
        Monitoring - We are observing recovery in SMS Delivery Report Delays to CAMTEL in Cameroon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 14, 11:11 PDT
        Update - We continue to experience SMS Delivery Report Delays to CAMTEL in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 14, 09:01 PDT
        Update - We are continuing to investigate this issue.
        Mar 14, 08:09 PDT
        Update - We are continuing to investigate this issue.
        Mar 14, 08:08 PDT
        Investigating - We are experiencing SMS Delivery Report Delays to CAMTEL in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 14, 08:00 PDT
        United States MMS Carrier Maintenance - Verizon
        Completed - The scheduled maintenance has been completed.
        Mar 14, 03:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 12, 19:02 PDT
        Scheduled - The Verizon network in the United States is conducting a planned maintenance from 12 March 2025 at 19:00 PDT until 14 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from Verizon United States handsets.
        Mar 11, 14:56 PDT
        Mar 13, 2025
        AccSec US Verizon API Issue
        Resolved - We are no longer seeing AccSec - US Verizon API Errors. This incident has been resolved.
        Mar 13, 21:51 PDT
        Update - We are continue to experience AccSec - US Verizon API Errors. Our engineers are working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
        Mar 13, 20:15 PDT
        Investigating - Our monitoring systems have detected a potential issue with AccSec - US Verizon API Errors. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 13, 19:38 PDT
        Incorrect Data on Deactivations API for 2025-03-05
        Resolved - Twilio has identified a large number of incorrect entries in the Deactivation API for March 5th, 2025. We are working with the carrier to identify the corrected list. To avoid further customer impact, we have removed the incorrect file until we can replace it with a corrected one.

        When querying 2025-03-05 on the Deactivations API, you will receive a 20404 error response.
        Mar 13, 18:46 PDT
        Update - Our engineers are currently investigating the customer impact of a retroactive issue with Intermittent SMS/MMS Deliverability Issues. We will follow up and provide customer impact details within 2 hours.

        Twilio has identified a large number of incorrect entries in the Deactivation API for March 5th, 2025. We are working with the carrier to identify the corrected list. To avoid further customer impact, we have removed the incorrect file until we can replace it with a corrected one.

        When querying 2025-03-05 on the Deactivations API, you will receive a 20404 error response.
        Mar 13, 18:24 PDT
        Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Intermittent SMS/MMS Deliverability Issues to AT&T. We will follow up and provide customer impact details within 2 hours.

        Twilio has identified a large number of incorrect entries in the Deactivation API for March 5th, 2025. We are working with the carrier to identify the corrected list. To avoid further customer impact, we have removed the incorrect file until we can replace it with a corrected one.

        When querying 2025-03-05 on the Deactivations API, you will receive a 20404 error response.
        Mar 13, 18:23 PDT
        Russia SMS Carrier Maintenance - MegaFon and Yota
        Completed - The scheduled maintenance has been completed.
        Mar 13, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 13, 13:01 PDT
        Scheduled - The MegaFon and Yota networks in Russia are conducting a planned maintenance from 13 March 2025 at 13:00 PDT until 13 March 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon and Yota Russia handsets.
        Mar 11, 16:15 PDT
        Indonesia SMS Carrier Maintenance - XL Axiata
        Completed - The scheduled maintenance has been completed.
        Mar 13, 13:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 13, 11:00 PDT
        Scheduled - The XL Axiata network in Indonesia is conducting a planned maintenance from 13 March 2025 at 11:00 PDT until 13 March 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata Indonesia handsets.
        Mar 12, 00:00 PDT
        SMS Delivery Delays to Telefonica in Chile
        Resolved - We are no longer experiencing SMS Delivery Delays to Telefonica in Chile. This incident has been resolved.
        Mar 13, 09:56 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 13, 07:59 PDT
        Investigating - We are still experiencing SMS Delivery Delays to Telefonica in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 13, 07:02 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 13, 04:57 PDT
        Update - We are continuing to experience SMS Delivery Delays to Telefonica in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 13, 01:34 PDT
        Update - We are continuing to experience SMS Delivery Delays to Telefonica in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 12, 22:34 PDT
        Investigating - We are experiencing SMS Delivery Delays to Telefonica in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 12, 21:36 PDT
        SMS Delivery Delays to Algar Network In Brazil
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Algar Network In Brazil. This incident has been resolved.
        Mar 13, 09:54 PDT
        Monitoring - We are observing recovery in SMS Delivery Delays to Algar Network In Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 13, 07:54 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Algar Network In Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Mar 12, 23:32 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Algar Network In Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 12, 19:33 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Algar Network In Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 12, 17:33 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Algar Network In Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 12, 16:39 PDT
        Untiered Account Generating High Traffic and Getting Rate Limited Could Impact Downstreams
        Resolved - We have fully investigated the untiered account generating high traffic and getting rate limited could impact downstreams issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
        Mar 13, 09:07 PDT
        Investigating - We've become aware of a potential issue with Untiered account generating high traffic and getting rate limited could impact downstreams. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Mar 13, 08:24 PDT
        United States SMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Mar 13, 05:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 12, 19:00 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 12 March 2025 at 19:00 PDT until 13 March 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Mar 6, 15:11 PST
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Mar 13, 03:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 12, 23:00 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 12 March 2025 at 23:00 PDT until 13 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes and short codes.
        Mar 7, 17:43 PST
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Mar 13, 02:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 12, 21:00 PDT
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 12 March 2025 at 21:00 PDT until 13 March 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        Mar 7, 19:38 PST
        Mar 12, 2025
        United States Account Security Service Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Mar 12, 22:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 12, 19:01 PDT
        Scheduled - Our service partner is conducting a planned maintenance from 12 March 2025 at 19:00 PDT until 12 March 2025 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: AT&T Mobility United States, Sprint United States, T-Mobile United States, Verizon Wireless United States.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
        Mar 4, 15:21 PST
        Multiple Destination SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Mar 12, 22:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 12, 15:01 PDT
        Scheduled - Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 12 March 2025 at 15:00 PDT until 12 March 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via subset of United States and Canada long codes and short codes.
        Mar 3, 15:57 PST
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Mar 12, 20:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 12, 19:03 PDT
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 12 March 2025 at 19:00 PDT until 12 March 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via subset of short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Mar 12, 15:53 PDT
        Russia SMS Carrier Maintenance - MegaFon and Yota
        Completed - The scheduled maintenance has been completed.
        Mar 12, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 10, 13:00 PDT
        Scheduled - The MegaFon and Yota networks in Russia are conducting a series of planned maintenances from 10 March 2025 at 13:00 PDT until 12 March 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon and Yota Russia handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        10 March 2025 at 13:00 PDT until 10 March 2025 at 17:00 PDT

        12 March 2025 at 13:00 PDT until 12 March 2025 at 17:00 PDT
        Mar 7, 02:38 PST
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Mar 12, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 12, 14:00 PDT
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 12 March 2025 at 14:00 PDT until 12 March 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Mar 10, 07:58 PDT
        SMS Delivery Delays to Multiple Networks In Mexico
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks In Mexico Via Subset Of Sender IDs. This incident has been resolved.
        Mar 12, 15:52 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Networks In Mexico Via Subset Of Sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 12, 13:53 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Multiple Networks In Mexico Via Subset Of Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 12, 10:10 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Multiple Networks In Mexico Via Subset Of Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 12, 08:18 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Multiple Networks In Mexico Via Subset Of Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 12, 07:24 PDT
        Twilio Console Causing Loop when Logging into Twilio Accounts
        Resolved - The Twilio Console issue has been resolved and is operating normally at this time.
        Mar 12, 15:23 PDT
        Monitoring - Our Engineering team have deployed a fix for the error causing a loop on the Twilio Console, and are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Mar 12, 14:53 PDT
        Investigating - We've become aware of a potential issue with the Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Mar 12, 14:27 PDT
        Malaysia SMS Carrier Maintenance - Maxis
        Completed - The scheduled maintenance has been completed.
        Mar 12, 15:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 12, 09:00 PDT
        Scheduled - The Maxis network in Malaysia is conducting a planned maintenance from 12 March 2025 at 09:00 PDT until 12 March 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Maxis Malaysia handsets.
        Feb 28, 13:51 PST
        SMS Delivery Report Delays When Sending SMS to Multiple Networks in Taiwan, Province of China
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Chunghwa in Taiwan, Province of China. This incident has been resolved.
        Mar 12, 14:55 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Chunghwa in Taiwan, Province of China. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 12, 12:58 PDT
        Update - We are still experiencing delays in receiving message delivery reports when sending SMS to Chunghwa in Taiwan, Province of China. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Mar 12, 11:01 PDT
        Investigating - We are experiencing delays in receiving message delivery reports when sending SMS to Chunghwa in Taiwan, Province of China. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Mar 12, 10:13 PDT
        SMS Delivery Delays to Drillisch 1&1 Network in Germany
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Drillisch 1&1 Network in Germany. This incident has been resolved.
        Mar 12, 14:32 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Drillisch 1&1 Network in Germany We will continue monitoring the service to ensure a full recovery. We will provide another update in 2. hours or as soon as more information becomes available.
        Mar 12, 12:36 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Drillisch 1&1 Network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 12, 10:48 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Drillisch 1&1 Network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 12, 09:48 PDT
        Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV
        Completed - The scheduled maintenance has been completed.
        Mar 12, 13:59 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 12, 11:20 PDT
        Scheduled - The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 12 March 2025 at 11:20 PDT until 12 March 2025 at 13:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.
        Mar 11, 03:46 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The below maintenance has been cancelled.

        United States SMS and MMS Carrier Maintenance - T-Mobile
        The T-Mobile network in the United States is conducting a planned maintenance from 12 March 2025 at 19:00 PDT until 13 March 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
        Mar 12, 13:20 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 12 March 2025 at 19:00 PDT until 13 March 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
        Mar 6, 18:23 PST
        Webhook Callbacks Degraded
        Resolved - The issue affecting Webhook callbacks has been resolved, and the service is functioning normally at this time.
        Mar 12, 10:37 PDT
        Update - Twilio callback service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.
        Mar 11, 10:39 PDT
        Monitoring - Twilio callback service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Mar 11, 08:50 PDT
        Update - Twilio callback service is degraded and customers may experience failed webhook callbacks for a small portion of their traffic. Our engineering team is currently investigating the root cause of the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 11, 07:56 PDT
        Investigating - Twilio callback service is degraded and customers may experience failed webhook callbacks for a small portion of their traffic. Our engineering team is currently investigating the root cause of the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 11, 06:57 PDT
        On Call Engineers are Investigating an issue with Flex AI.
        Resolved - We have fully investigated the issue with Flex AI issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
        Mar 12, 10:07 PDT
        Investigating - Our monitoring systems have detected a potential issue with Flex AI. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Mar 12, 09:58 PDT
        SMS Delivery Delays to Babilon-M Network in Tajikistan
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Babilon-M network in Tajikistan. This incident has been resolved.
        Mar 12, 09:37 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Babilon-M network in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 12, 07:36 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Babilon-M network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 12, 06:38 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Babilon-M network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 12, 05:37 PDT
        Intermittent SMS/MMS Deliverability Issues to AT&T Due to Incorrect Deactivation Data
        Resolved - Twilio experienced degraded service on a subset of US short codes for approximately 48 hours between March 5th and March 7th, 2025. During this period, customers may have experienced message delivery failures to AT&T numbers due to certain numbers being incorrectly marked as deactivated in the operator’s data file. The issue has been resolved as of March 7th at 13:34 UTC.
        Mar 12, 09:12 PDT
        Investigating - Our monitoring systems have detected a potential issue with number deactivation. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Mar 12, 09:03 PDT
        United States SMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Mar 12, 05:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 11, 19:00 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 11 March 2025 at 19:00 PDT until 12 March 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Mar 6, 15:08 PST
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Mar 12, 05:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 11, 19:01 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 11 March 2025 at 19:00 PDT until 12 March 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
        Mar 6, 18:24 PST
        SMS Delivery Delays to MTC Network in Namibia
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTC network in Namibia. This incident has been resolved.
        Mar 12, 04:57 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTC network in Namibia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 12, 02:55 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to MTC network in Namibia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 12, 01:55 PDT
        Mar 11, 2025
        United Kingdom Account Security Carrier Partner Maintenance - EE
        Completed - The scheduled maintenance has been completed.
        Mar 11, 21:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 11, 15:00 PDT
        Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 11 March 2025 at 15:00 PDT until 11 March 2025 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Mar 6, 13:45 PST
        SMS Delivery Delays to Orange in Cameroon
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange in Cameroon. This incident has been resolved.
        Mar 11, 19:54 PDT
        Update - We continue to observe recovery in SMS delivery delays when sending messages to Orange in Cameroon We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 11, 17:57 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange in Cameroon We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 11, 16:00 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Orange in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 11, 15:14 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Orange in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 11, 14:26 PDT
        SMS Delivery Failures to Movicel Network In Angola
        Resolved - We are no longer experiencing SMS delivery failures to Movicel Network In Angola. This incident has been resolved.
        Mar 11, 19:52 PDT
        Monitoring - We are observing successful SMS delivery to Movicel Network In Angola. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Mar 11, 17:54 PDT
        Update - We continue to experience SMS delivery failures when sending messages to Movicel Network In Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 11, 16:44 PDT
        Investigating - We are experiencing SMS delivery failures to Movicel Network In Angola. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Mar 11, 15:51 PDT
        SMS Delivery Delays to Telefonica in Costa Rica
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica in Costa Rica. This incident has been resolved.
        Mar 11, 19:23 PDT
        Update - We are continuing to observe recovery in SMS delivery delays when sending messages to Telefonica in Costa Rica. We will continue monitoring the service to ensure a full recovery. We will provide another update in another 2 hours or as soon as more information becomes available.
        Mar 11, 17:38 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica in Costa Rica. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 11, 15:53 PDT
        Update - We continue to experiencing SMS delivery delays when sending messages to Telefonica in Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 11, 14:05 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica in Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available
        Mar 11, 13:14 PDT
        Customer Accounts Created With Incorrect Billing Countries
        Resolved - We are now operating normally where customer accounts will be created and/or associated with the correct billing country at this time.
        Mar 11, 18:08 PDT
        Monitoring - We are now operating normally where customer accounts will be created and/or associated with the correct billing country. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Mar 11, 17:39 PDT
        Identified - Our engineers have identified the issue where customer accounts may be created and/or associated with incorrect billing countries. Our engineers are actively working on deploying a fix.

        We expect to provide another update in 4 hours or as soon as more information becomes available.
        Mar 11, 13:27 PDT
        Update - We continue to experience an issue where customer accounts may be created and/or associated with incorrect billing countries. Our engineers are actively working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 11, 13:23 PDT
        Update - We are experiencing an issue where customer accounts may be created and/or associated with incorrect billing countries. Our engineers are actively working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 11, 11:23 PDT
        Investigating - We are experiencing an issue where customer accounts may be created and/or associated with incorrect billing countries. Our engineers are actively working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 11, 10:33 PDT
        Multiple Destination Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Mar 11, 18:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 11, 14:00 PDT
        Scheduled - Our Voice carrier partner in Germany and France is conducting a planned maintenance from 11 March 2025 at 14:00 PDT until 11 March 2025 at 18:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Germany and France phone numbers.
        Mar 5, 11:36 PST
        France SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Mar 11, 16:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 11, 14:01 PDT
        Scheduled - Our SMS carrier partner in France is conducting an emergency maintenance from 11 March 2025 at 14:00 PDT until 11 March 2025 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from LEGOS France handsets.
        Mar 7, 03:35 PST
        SMS Delivery Delays to Algar Telecom in Brazil
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom in Brazil. This incident has been resolved.
        Mar 11, 12:45 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Algar Telecom in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 11, 10:48 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Algar Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 11, 08:57 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Algar Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 11, 08:01 PDT
        Console not Taking Account Upgrade After Being Completed
        Resolved - The issue pertaining to the Twilio Console upgrade flow has been resolved and is operating normally at this time.
        Mar 11, 11:20 PDT
        Monitoring - A fix has been deployed to address this issue, and our Engineering team is currently monitoring the results. We will provide another update within 2 hours or as soon as we have additional information.
        Mar 11, 10:57 PDT
        Update - Our engineers have identified an issue with the upgrade flow in Console where customers still see the "Upgrade" button available after completing the upgrade of the account and are working to deploy a fix. As a workaround, customers can do a hard refresh in the browser and then the console will reflect the upgraded state. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Mar 11, 01:22 PDT
        Update - Our engineers have identified an issue with the upgrade flow in Console where customers still see the "Upgrade" button available after completing the upgrade of the account and are working to deploy a fix. As a workaround, customers can do a hard refresh in the browser and then the console will reflect the upgraded state. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Mar 10, 01:22 PDT
        Update - Our engineers have identified an issue with the upgrade flow in Console where customers still see the "Upgrade" button available after completing the upgrade of the account and are working to deploy a fix. As a workaround, customers can do a hard refresh in the browser and then the console will reflect the upgraded state. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Mar 9, 00:26 PST
        Update - Our engineers have identified an issue with the upgrade flow in Console where customers still see the "Upgrade" button available after completing the upgrade of the account and are working to deploy a fix. As a workaround, customers can do a hard refresh in the browser and then the console will reflect the upgraded state. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Mar 8, 00:29 PST
        Update - Our engineers have identified an issue with the upgrade flow in Console where customers still see the "Upgrade" button available after completing the upgrade of the account and are working to deploy a fix. As a workaround, customers can do a hard refresh in the browser and then the console will reflect the upgraded state. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Mar 7, 08:28 PST
        Identified - Our engineers have identified an issue with the upgrade flow in Console where customers still see the "Upgrade" button available after completing the upgrade of the account and are working to deploy a fix. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Mar 7, 07:37 PST
        Update - Our engineers have identified an issue with the upgrade flow in Console where customers still see the "Upgrade" button available after completing the upgrade of the account and are working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Mar 6, 17:03 PST
        Investigating - Our monitoring systems have detected a potential issue with the Twilio Console Upgrade flow. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Mar 6, 16:37 PST
        On Call Engineers are Investigating an issue
        Resolved - We have fully investigated the Marketplace issue triggered by our automated alert, and it was determined that there is no noticeable customer impact.
        Mar 11, 10:41 PDT
        Investigating - Our monitoring systems have detected a potential issue Marketplace. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Mar 11, 10:26 PDT
        SMS Delivery Failures to Multiple Networks in Mexico
        Resolved - We are no longer experiencing SMS delivery failures to multiple networks in Mexico. This incident has been resolved.
        Mar 11, 08:55 PDT
        Monitoring - We are observing successful SMS delivery to multiple networks in Mexico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Mar 11, 08:13 PDT
        Update - We are continuing to experience SMS delivery failures to multiple networks in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Mar 11, 04:59 PDT
        Update - We are continuing to experience SMS delivery failures to multiple networks in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Mar 11, 02:59 PDT
        Investigating - We are experiencing SMS delivery failures to multiple networks in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Mar 11, 01:59 PDT
        United States Account Security Carrier Partner Maintenance - AT&T
        Completed - The scheduled maintenance has been completed.
        Mar 11, 05:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 10, 21:00 PDT
        Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 10 March 2025 at 21:00 PDT until 11 March 2025 at 05:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Mar 10, 16:04 PDT
        SMS Delivery Failure To and From Singapore via Subset of Longcode
        Resolved - We are no longer experiencing SMS delivery to and from Singapore via Subset of Longcode. This incident has been resolved.
        Mar 11, 04:48 PDT
        Monitoring - We are observing successful SMS delivery to and from Singapore via Subset of Longcode. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Mar 11, 02:48 PDT
        Update - The issue has being identified causing SMS delivery failures to and from Singapore via Subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Mar 11, 00:48 PDT
        Identified - The issue has being identified causing SMS delivery failures to and from Singapore via Subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Mar 10, 23:48 PDT
        Update - We continue to experience SMS delivery failures to and from Singapore via Subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Mar 10, 19:48 PDT
        Update - We continue to experience SMS delivery failures to and from Singapore via Subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Mar 10, 17:48 PDT
        Investigating - We are experiencing SMS delivery failures to and from Singapore via Subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Mar 10, 16:48 PDT
        Canada Account Security Service Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Mar 11, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 11, 00:01 PDT
        Scheduled - Our service partner is conducting a planned maintenance from 11 March 2025 at 00:00 PDT until 11 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



        Impacted Products: Legacy Identity MatchAndAttributes, Lookup Identity Match
        Mar 6, 12:53 PST
        Callback Failures That are Affecting Voice Calls and Video Customers
        Resolved - Twilio callback-service was degraded for 43 minutes between 03:18 and 04:01 Pacific Time on 03/11/2025. During this period of time customers may have experienced failed webhook callbacks for a small percentage (<1%) of their calls or videos. The issue has now been mitigated, while the team continues root cause investigation.
        Mar 11, 03:15 PDT
        SMS Delivery Failures to Movicel Network in Angola
        Resolved - We are no longer experiencing SMS delivery failures when sending messages to Movicel network in Angola. This incident has been resolved.
        Mar 11, 01:50 PDT
        Monitoring - We are observing recovery in SMS delivery failures when sending messages to Movicel network In Angola. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 10, 23:52 PDT
        Update - We are still experiencing SMS delivery failures when sending messages to Movicel network In Angola. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Mar 10, 20:58 PDT
        Update - We are still experiencing SMS delivery failures when sending messages to Movicel network In Angola. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Mar 10, 12:58 PDT
        Update - We are continuing to experience SMS delivery failures when sending messages to Movicel network In Angola . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Mar 10, 08:58 PDT
        Update - We are continuing to experience SMS delivery failures when sending messages to Movicel network In Angola . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Mar 10, 06:58 PDT
        Investigating - We are experiencing SMS delivery failures when sending messages to Movicel network In Angola . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Mar 10, 05:58 PDT
        SMS Delivery Delay & Failure To Bouygues Telecom Network In France
        Resolved - We are no longer experiencing SMS delivery delay & failure to Bouygues Telecom Network in France. This incident has been resolved.
        Mar 11, 01:49 PDT
        Monitoring - We are observing recovery in SMS delivery delay & failure to Bouygues Telecom Network in France. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 10, 23:50 PDT
        Update - We are experiencing SMS delivery delay & failure to Bouygues Telecom Network in France. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Mar 10, 22:31 PDT
        Investigating - We are experiencing SMS delivery delay & failure to Bouygues Telecom Network in France. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Mar 10, 21:31 PDT
        Callback Failures That Are Affecting Voice Calls and Video Customer
        Resolved - We are no longer seeing service degradation with Voice and Video. The incident has been resolved.
        Mar 11, 01:46 PDT
        Monitoring - Twilio Engineering has isolated the problem which caused a service degradation with Voice and Video. Twilio engineers are seeing improvement and will monitor for full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 10, 23:44 PDT
        Investigating - Programmable Voice and Video customers are seeing an elevated level of 500 errors in status-callbacks. Twilio Engineers are investigating the problem. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Mar 10, 23:21 PDT
        Multiple Destination SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Mar 11, 01:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 10, 23:02 PDT
        Scheduled - Our SMS carrier partner in Mexico, Peru, Colombia, Honduras, Guatemala, Panama, Costa Rica, the United States, the Dominican Republic and Nicaragua is conducting a planned maintenance from 10 March 2025 at 23:00 PDT until 11 March 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mexico, Peru, Colombia, Honduras, Guatemala, Panama, Costa Rica, United States, Dominican Republic and Nicaragua handsets.
        Mar 9, 16:54 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        Mar 11, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 10, 23:01 PDT
        Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 10 March 2025 at 23:00 PDT until 11 March 2025 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Mar 3, 07:14 PST
        Mar 10, 2025
        Russia SMS Carrier Maintenance - MTS
        Completed - The scheduled maintenance has been completed.
        Mar 10, 23:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 10, 21:30 PDT
        Scheduled - The MTS network in Russia is conducting a planned maintenance from 10 March 2025 at 21:30 PDT until 10 March 2025 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
        Mar 6, 13:47 PST
        United Kingdom Account Security Carrier Partner Maintenance - EE
        Completed - The scheduled maintenance has been completed.
        Mar 10, 23:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 10, 15:00 PDT
        Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 10 March 2025 at 15:00 PDT until 10 March 2025 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Mar 6, 04:51 PST
        Delays Publishing Debugger Alerts for a Subset of Voice Errors
        Resolved - We are no longer experiencing delays publishing debugger alerts for a subset of Voice errors. This incident has been resolved.
        Mar 10, 20:27 PDT
        Update - Debugger functionality is now operating normally. Our engineers are working on replaying any failed events that were impacted and will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Mar 10, 19:23 PDT
        Monitoring - Debugger functionality is now operating normally. Our engineers are working on replaying any failed events that were impacted and will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Mar 10, 17:23 PDT
        Update - Our systems are experiencing delays publishing debugger alerts for a subset of Voice errors. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Mar 10, 16:23 PDT
        Investigating - Our monitoring systems have detected a potential with connection errors to pied-piper over envoy for voicecon roles. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Mar 10, 16:06 PDT
        Call Failures from Canadian Network Subscribers to a susbset of Twilio's Toll Free Numbers
        Resolved - We are no longer experiencing call failures to a subset of Twilio's Toll Free numbers from Canadian Network Subscribers. This incident has been resolved.
        Mar 10, 18:09 PDT
        Monitoring - We are observing recovery in call failures to a subset of Twilio's Toll Free numbers from Canadian Network Subscribers. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Mar 10, 16:16 PDT
        Update - We continue to observe call failures to a subset of Twilio's Toll Free numbers from Canadian Network Subscribers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Mar 10, 14:58 PDT
        Update - We are observing call failures to a subset of Twilio's Toll Free numbers from Canadian Network Subscribers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Mar 10, 12:58 PDT
        Update - We are observing call failures to Twilio CA Toll Free phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Mar 10, 11:58 PDT
        Investigating - Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Mar 10, 11:24 PDT
        Indonesia SMS Carrier Maintenance - XL Axiata
        Completed - The scheduled maintenance has been completed.
        Mar 10, 13:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 10, 11:00 PDT
        Scheduled - The XL Axiata network in Indonesia is conducting a planned maintenance from 10 March 2025 at 11:00 PDT until 10 March 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata Indonesia handsets.
        Mar 6, 22:19 PST
        SMS Delivery Report Delays to Airtel-Vodafone in Jersey
        Resolved - We are no longer experiencing delivery report delays when sending messages to Airtel-Vodafone in Jersey. This incident has been resolved.
        Mar 10, 12:21 PDT
        Monitoring - We are observing recovery in delivery report delays when sending messages to Airtel-Vodafone in Jersey. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 10, 10:21 PDT
        Update - We are still experiencing delays to Airtel-Vodafone in Jersey. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Mar 10, 07:30 PDT
        Update - We are still experiencing delays to Airtel-Vodafone in Jersey. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 or as soon as more information becomes available.
        Mar 9, 15:28 PDT
        Update - We are still experiencing SMS Delivery Report Delays to Airtel-Vodafone in Jersey. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Mar 9, 07:24 PDT
        Update - We are still experiencing SMS Delivery Report Delays to Airtel-Vodafone in Jersey. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 9, 03:01 PDT
        Update - We are still experiencing SMS Delivery Report Delays to Airtel-Vodafone in Jersey. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 9, 00:11 PST
        Investigating - We are still experiencing SMS Delivery Report Delays to Airtel-Vodafone in Jersey. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 8, 23:31 PST
        Update - We are observing recovery in SMS delivery delays when sending messages to Airtel-Vodafone in Jersey. We will continue monitoring the service to ensure a full recovery. We will provide another update in 8 hours or as soon as more information becomes available.
        Mar 8, 20:59 PST
        Update - We are observing recovery in SMS delivery delays when sending messages to Airtel-Vodafone in Jersey. We will continue monitoring the service to ensure a full recovery. We will provide another update in 8 hours or as soon as more information becomes available.
        Mar 8, 12:52 PST
        Update - We are observing recovery in SMS delivery delays when sending messages to Airtel-Vodafone in Jersey. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 8, 09:09 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Airtel-Vodafone in Jersey. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 8, 05:02 PST
        Update - We are still experiencing SMS Delivery Report Delays to Airtel-Vodafone in Jersey. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Mar 8, 04:43 PST
        Update - We are still experiencing SMS Delivery Report Delays to Airtel-Vodafone in Jersey. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Mar 7, 04:52 PST
        Update - We are still experiencing SMS Delivery Report Delays to Airtel-Vodafone in Jersey. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Mar 6, 13:04 PST
        Update - We are experiencing SMS Delivery Report Delays to Airtel-Vodafone in Jersey. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Mar 6, 05:04 PST
        Update - We are experiencing SMS Delivery Report Delays to Airtel-Vodafone in Jersey. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 6, 01:04 PST
        Update - We are experiencing SMS Delivery Report Delays to Airtel-Vodafone in Jersey. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 5, 23:04 PST
        Update - We are continuing to investigate this issue.
        Mar 5, 14:09 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Airtel-Vodafone in Jersey. Our engineers continuously working with our carrier partner to resolve the issue. We will provide another update in 24 hours, or as soon as more information becomes available.
        Mar 5, 13:17 PST
        Update - We are continue to experience SMS delivery delays when sending messages to Airtel-Vodafone in Jersey. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours, or as soon as more information becomes available.
        Mar 4, 13:17 PST
        Update - We are continuing to experience SMS delivery delays when sending messages to Airtel-Vodafone in Jersey. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours, or as soon as more information becomes available.
        Mar 3, 21:17 PST
        Update - We are continuing to experience SMS delivery delays when sending messages to Airtel-Vodafone in Jersey. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours, or as soon as more information becomes available.
        Mar 3, 13:17 PST
        Update - We are continuing to experience SMS delivery delays when sending messages to Airtel-Vodafone in Jersey. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 3, 09:22 PST
        Update - We are experiencing SMS delivery delays when sending messages to Airtel-Vodafone in Jersey. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 3, 07:23 PST
        Update - We are experiencing SMS delivery delays when sending messages to Airtel-Vodafone in Jersey. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 3, 06:23 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Airtel-Vodafone in Jersey. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 3, 06:16 PST
        SMS Delivery Report Delays to Multiple Networks in Turkey via a Subset of Twilio Numbers
        Resolved - We are no longer experiencing delivery report delays when sending messages to multiple networks in Turkey via a subset of Twilio numbers. This incident has been resolved.
        Mar 10, 11:32 PDT
        Monitoring - We are observing recovery in delivery report delays when sending messages to multiple networks in Turkey via a subset of Twilio numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 10, 09:43 PDT
        Update - We are continuing to experience SMS delivery report delays when sending messages to multiple networks in Turkey via a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 10, 06:18 PDT
        Update - We are continuing to experience SMS delivery report delays when sending messages to multiple networks in Turkey via a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 10, 04:18 PDT
        Investigating - We are experiencing SMS delivery report delays when sending messages to multiple networks in Turkey via a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 10, 03:19 PDT
        SMS Delivery Delays to Orange Network in Mali
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange network in Mali. This incident has been resolved.
        Mar 10, 07:53 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange network in Mali. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 10, 06:00 PDT
        Update - We are continuing to experience SMS delivery delays when sending messages to Orange network in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 10, 04:08 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Orange network in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 10, 03:09 PDT
        SMS Delivery Delays to Cellcom in Israel
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Cellcom network in Israel. This incident has been resolved.
        Mar 10, 07:34 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Cellcom network in Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 10, 05:39 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Cellcom network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 10, 03:27 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Cellcom network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 10, 02:27 PDT
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Mar 10, 02:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 9, 22:00 PDT
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 09 March 2025 at 22:00 PDT until 10 March 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via long codes and short codes.
        Mar 4, 18:54 PST
        Mar 9, 2025
        SMS Delivery Delays To LycaMobile SARL Network In France
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to LycaMobile SARL Network In France. This incident has been resolved.
        Mar 9, 22:11 PDT
        Update - We are observing recovery in SMS delivery delays when sending messages to LycaMobile SARL Network In France. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 9, 21:28 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to LycaMobile SARL Network In France. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 9, 19:28 PDT
        Update - We are still experiencing SMS Delivery Delays To LycaMobile SARL Network In France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 9, 17:43 PDT
        Investigating - We are experiencing SMS Delivery Delays To LycaMobile SARL Network In France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 9, 16:47 PDT
        SMS Delivery Delays To 9mobile Network In Nigeria
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to 9mobile network In Nigeria. This incident has been resolved.
        Mar 9, 19:38 PDT
        Update - We are observing recovery in SMS delivery delays when sending messages to the 9mobile network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 9, 18:09 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to the 9mobile network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 9, 17:03 PDT
        Update - We continue to experience SMS delivery delays when sending messages to the 9mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Mar 9, 15:56 PDT
        Update - We continue to experience SMS delivery delays when sending messages to the 9mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Mar 8, 15:00 PST
        Update - We continue to experience SMS delivery delays when sending messages to 9mobile network In Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available
        Mar 7, 15:39 PST
        Update - We continue to experience SMS delivery delays when sending messages to 9mobile network In Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Mar 6, 15:37 PST
        Update - We continue to experience SMS delivery delays when sending messages to 9mobile network In Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Mar 5, 23:37 PST
        Update - We continue to experience SMS delivery delays when sending messages to 9mobile network In Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Mar 5, 15:18 PST
        Update - We are continuing to experience SMS delivery delays when sending messages to 9mobile network In Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 5, 11:18 PST
        Update - We are continuing to experience SMS delivery delays when sending messages to 9mobile network In Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 5, 09:20 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to 9mobile network In Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 5, 08:20 PST
        SMS Delivery Delays To NCell Network in Nepal
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to NCell Network in Nepal. This incident has been resolved.
        Mar 9, 13:15 PDT
        Update - We are observing recovery in SMS delivery delays when sending messages to NCell Network in Nepal. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 9, 12:56 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to NCell Network in Nepal. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 9, 10:49 PDT
        Update - We are experiencing SMS delivery delays when sending messages to NCell Network in Nepal. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 9, 08:48 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to NCell Network in Nepal. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 9, 07:41 PDT
        SMS Delivery Delay To Google Voice Network In US Over A Subset Of Short Code
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Google Voice Network in US over a subset of short code. This incident has been resolved.
        Mar 9, 11:28 PDT
        Update - We are observing recovery in SMS delivery delays when sending messages to Google Voice Network in US over a subset of short code. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 9, 10:57 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Google Voice Network in US over a subset of short code. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 9, 08:57 PDT
        Update - We continue to experience SMS delivery delay to Google Voice Network in US over a subset of short code. Our engineers are working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Mar 9, 01:40 PST
        Update - We continue to experience SMS delivery delay to Google Voice Network in US over a subset of short code. Our engineers are working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Mar 8, 01:53 PST
        Update - We continue to experience SMS delivery delay to Google Voice Network in US over a subset of short code. Our engineers are working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Mar 7, 10:01 PST
        Update - We continue to experience SMS delivery delay to Google Voice Network in US over a subset of short code. Our engineers are working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Mar 7, 02:15 PST
        Investigating - We continue to experience SMS delivery delay to Google Voice Network in US over a subset of short code. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 6, 19:32 PST
        SMS Delivery Delays To CAMTEL Network In Cameroon
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to CAMTEL network in Cameroon. This incident has been resolved.
        Mar 9, 08:47 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to CAMTEL network in Cameroon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 9, 06:37 PDT
        Update - We are experiencing SMS delivery delays when sending messages to the CAMTEL network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 9, 01:30 PST
        Update - We are experiencing SMS delivery delays when sending messages to the CAMTEL network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 8, 23:43 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to the CAMTEL network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 8, 22:43 PST
        Mar 8, 2025
        United Kingdom Account Security Carrier Partner Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        Mar 8, 22:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 8, 16:30 PST
        Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 08 March 2025 at 16:30 PST until 08 March 2025 at 22:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Legacy Identity MatchAndAttributes, Lookup Identity Match, Lookup SIM Swap
        Mar 5, 07:35 PST
        SMS Delivery Delays to Smart Network in the Philippines
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Smart Network in the Philippines. This incident has been resolved.
        Mar 8, 18:29 PST
        Update - We are observing recovery in SMS delivery delays when sending messages to Smart Network in the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 8, 17:31 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Smart Network in the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 8, 17:29 PST
        Update - We continue to experience SMS delivery delays when sending messages to Smart Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 8, 15:30 PST
        Update - We are experiencing SMS delivery delays when sending messages to Smart Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 8, 14:47 PST
        Update - We are experiencing MMS/SMS delivery delays when sending messages to Smart Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 8, 14:46 PST
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Smart Network in the Philipppines. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Mar 8, 14:34 PST
        SMS Delivery Delays to Telefonica in Chile
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica network in Chile. This incident has been resolved.
        Mar 8, 17:17 PST
        Update - We continue experiencing SMS delivery delays when sending messages to Telefonica network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Mar 8, 01:42 PST
        Update - We continue experiencing SMS delivery delays when sending messages to Telefonica network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Mar 7, 17:45 PST
        Update - We continue experiencing SMS delivery delays when sending messages to Telefonica in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 7, 13:45 PST
        Update - We continue experiencing SMS delivery delays when sending messages to Telefonica in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 7, 11:45 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 7, 10:51 PST
        Link Resolution Service Degradation Restored
        Resolved - We have successfully resolved the issue affecting our URL shortening service. During the incident, short links in messages were temporarily unable to be resolved for our customers. Incident Duration: Approximately 30 minutes (22:20 UTC - 22:50 UTC on March 8, 2025).
        Mar 8, 17:04 PST
        Mar 7, 2025
        AccSec US API Issue
        Resolved - The issue affecting AccSec - US API Errors has been resolved, and the service is functioning normally at this time.
        Mar 7, 15:33 PST
        Update - We continue seeing recovery for intermittent issues with AccSec - US API Errors. We will continue to monitor to ensure a full recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Mar 7, 14:58 PST
        Monitoring - We have started seeing recovery for intermittent issues with AccSec - US API Errors for the last 60 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Mar 7, 12:57 PST
        Update - Our monitoring systems have detected a potential issue with AccSec - US API Errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Mar 7, 11:58 PST
        Investigating - Our monitoring systems have detected a potential issue with some Account security products. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Mar 7, 11:42 PST
        SMS Delivery Failures on a subset of Twilio's Israel Phone Numbers
        Resolved - We are no longer experiencing MMS/SMS delivery failures to a subset of Twilio's Israel Phone numbers. This incident has been resolved.
        Mar 7, 14:41 PST
        Monitoring - We are observing successful SMS delivery to a subset of Twilio's Israel Phone numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Mar 7, 12:40 PST
        Investigating - We are experiencing SMS delivery failures to a subset of Twilio's Israel Phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
        Mar 7, 11:38 PST
        SMS Delivery Failures in Angola
        Resolved - We are no longer experiencing SMS delivery failures to Movicel in Angola. This incident has been resolved.
        Mar 7, 11:44 PST
        Monitoring - We are observing successful SMS delivery to Movicel in Angola. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Mar 7, 09:57 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Movicel in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 7, 06:21 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Movicel in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 7, 04:21 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Movicel in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 7, 03:27 PST
        SMS Delivery Delays to MTN in Nigeria
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN in Nigeria. This incident has been resolved.
        Mar 7, 11:32 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 7, 09:46 PST
        Update - We are still experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 7, 06:31 PST
        Update - We are still experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 7, 04:31 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 7, 03:42 PST
        SMS Delivery Delays to Proximus in Belgium
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Proximus network in Belgium. This incident has been resolved.
        Mar 7, 09:52 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Proximus network in Belgium. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 7, 08:02 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to the Proximus network in Belgium. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 7, 07:07 PST
        On Call Engineers are Investigating an issue
        Resolved - We have fully investigated the potential issue with SMS delivery failure triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
        Mar 7, 06:56 PST
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery failure. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Mar 7, 06:37 PST
        SMS Delivery Delays to Etisalat in United Arab Emirates
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Etisalat in United Arab Emirates. This incident has been resolved.
        Mar 7, 06:29 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Etisalat in United Arab Emirates. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 7, 04:40 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Etisalat in United Arab Emirates. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 7, 02:51 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to Etisalat in United Arab Emirates. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 7, 01:56 PST
        United States SMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Mar 7, 04:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 6, 22:00 PST
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 06 March 2025 at 22:00 PST until 07 March 2025 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Mar 4, 15:04 PST
        Costa Rica SMS Carrier Maintenance - Kolbi
        Completed - The scheduled maintenance has been completed.
        Mar 7, 00:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 6, 19:00 PST
        Scheduled - The Kolbi network in Costa Rica is conducting a planned maintenance from 06 March 2025 at 19:00 PST until 07 March 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Kolbi Costa Rica handsets.
        Mar 2, 22:19 PST
        Mar 6, 2025
        Costa Rica SMS Carrier Maintenance - Claro
        Completed - The scheduled maintenance has been completed.
        Mar 6, 23:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 6, 22:01 PST
        Scheduled - The Claro network in Costa Rica is conducting a planned maintenance from 06 March 2025 at 22:00 PST until 06 March 2025 at 23:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Claro Costa Rica handsets when sending via long codes and short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Mar 5, 23:07 PST
        SMS Delivery Delays to 2degrees in New Zealand via Subset of Shortcodes
        Resolved - We are no longer seeing SMS delivery delays when sending messages to 2degrees in New Zealand via subset of shortcodes. This incident has been resolved.
        Mar 6, 21:20 PST
        Monitoring - We have observed a recovery from the SMS delivery delays when sending messages to 2degrees in New Zealand via Subset of Shortcodes. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.
        Mar 6, 19:41 PST
        Update - We continue experiencing SMS delivery delays when sending messages to 2degrees in New Zealand via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
        Mar 6, 17:57 PST
        Update - We are experiencing SMS delivery delays when sending messages to 2degrees in New Zealand via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 6, 16:57 PST
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to 2degrees in New Zealand via Subset of Shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Mar 6, 16:51 PST
        SMS Delivery Delays to Vodacom in South Africa
        Resolved - We are no longer seeing SMS delivery delays when sending messages to Vodacom in South Africa. This incident has been resolved.
        Mar 6, 18:45 PST
        Update - We are still experiencing SMS delivery delays when sending messages to Vodacom in South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 6, 16:36 PST
        Update - We are experiencing SMS delivery delays when sending messages to Vodacom in South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 6, 15:36 PST
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Vodacom in South Africa. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Mar 6, 15:26 PST
        Lookup V2 Identity Match Service Affected
        Resolved - Twilio Lookup V2 Identity Match Service was degraded for 120 minutes between 07:05 PM and 09:05 PM Pacific Time on 03/06/2025. During this period of time customers may have experienced Identity Match Service degradation. The issue has now been resolved.
        Mar 6, 16:05 PST
        Russia SMS Carrier Maintenance - Bee Line
        Completed - The scheduled maintenance has been completed.
        Mar 6, 16:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 6, 13:00 PST
        Scheduled - The Bee Line network in Russia is conducting a planned maintenance from 06 March 2025 at 13:00 PST until 06 March 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Bee Line Russia handsets.
        Mar 4, 23:06 PST
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Mar 6, 14:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 6, 09:00 PST
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 06 March 2025 at 09:00 PST until 06 March 2025 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Mar 4, 07:16 PST
        Russia SMS Carrier Maintenance - MegaFon and Yota
        Completed - The scheduled maintenance has been completed.
        Mar 6, 14:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 6, 09:01 PST
        Scheduled - The MegaFon and Yota networks in Russia are conducting a planned maintenance from 06 March 2025 at 09:00 PST until 06 March 2025 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon and Yota Russia handsets.
        Mar 4, 12:45 PST
        500 Errors to Access Phone Numbers Inventory in The AU1 Region
        Resolved - The issues affecting Phone Number Inventory Resources in the AU1 region have been resolved and the service is operating normally at this time.
        Mar 6, 13:14 PST
        Monitoring - We've noticed a spike of errors for accessing Phone Number Inventory Resources in the AU1 region that occurred between 19:39 UTC to about 19:55 UTC. The errors have subsided, but our engineers continue to investigate the root cause. We'll provide another update in 2 hours or as soon as more information becomes available.
        Mar 6, 12:25 PST
        Investigating - Our monitoring systems have detected a potential issue in Inventory Federation Service. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Mar 6, 12:00 PST
        Japan SMS Carrier Maintenance - NTT docomo
        Completed - The scheduled maintenance has been completed.
        Mar 6, 13:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 6, 08:00 PST
        Scheduled - The NTT docomo network in Japan is conducting a planned maintenance from 06 March 2025 at 08:00 PST until 06 March 2025 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from NTT docomo Japan handsets.
        Feb 7, 02:00 PST
        Conversations API for the US Region Failing
        Resolved - Our monitoring systems have detected a potential issue with Conversations API for the US region. Customers were impacted from 18:44 to 18:46 UTC due to partial degradation of the service. The issue is mitigated and the engineers are investigating the root cause.
        Mar 6, 11:15 PST
        Investigating - Our monitoring systems have detected a potential issue with Conversations API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Mar 6, 11:03 PST
        Issue with Flex UI Agent Experience
        Resolved - We have fully investigated the potential issue with Flex UI Agent Experience triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
        Mar 6, 06:25 PST
        Investigating - Our monitoring systems have detected a potential issue with Flex UI Agent Experience. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Mar 6, 06:00 PST
        United States Account Security Carrier Partner Maintenance - AT&T
        Completed - The scheduled maintenance has been completed.
        Mar 6, 05:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 5, 21:01 PST
        Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 05 March 2025 at 21:00 PST until 06 March 2025 at 05:00 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



        Impacted Product: Verify Silent Network Auth



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Mar 5, 14:33 PST
        United States MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Mar 6, 03:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 2, 23:00 PST
        Scheduled - Our MMS carrier partner in the United States is conducting a series of planned maintenances from 02 March 2025 at 23:00 PST until 06 March 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.



        Note, the maintenance will be carried out on each of the following dates and times:



        02 March 2025 at 23:00 PST until 03 March 2025 at 03:00 PST

        03 March 2025 at 23:00 PST until 04 March 2025 at 03:00 PST

        04 March 2025 at 23:00 PST until 05 March 2025 at 03:00 PST

        05 March 2025 at 23:00 PST until 06 March 2025 at 03:00 PST
        Feb 27, 12:05 PST
        Mar 5, 2025
        Mar 4, 2025
        Mar 3, 2025
        Mar 2, 2025
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