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Issues related to Twilio’s Software
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    Issues found outside of Twilio’s Network
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      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics
        Voice Call Failures, Post Dial Delay, and Silent and One-Way Audio between a Subset of Twilio Phone Numbers and Brazil
        Update - We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers in Brazil and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 26, 2026 - 20:52 PDT
        Update - We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers in Brazil and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
        Aug 26, 2026 - 04:50 PDT
        Update - We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 25, 2026 - 20:43 PDT
        Update - We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 25, 2026 - 16:41 PDT
        Monitoring - We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 25, 2026 - 14:40 PDT
        Update - Twilio customers may be experiencing voice call failures, post dial delay, and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 25, 2026 - 12:24 PDT
        Update - Twilio customers may be experiencing voice call failures, post dial delay, and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 25, 2026 - 10:24 PDT
        Update - Twilio customers may be experiencing voice call failures, post dial delay, and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 25, 2026 - 09:23 PDT
        Identified - Twilio customers may be experiencing voice call failures, post dial delay, and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 25, 2026 - 07:21 PDT
        Investigating - Twilio customers may be experiencing voice call failures, post dial delay, and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 25, 2026 - 06:20 PDT
        MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon and T-Mobile United States
        Monitoring - We have observed a recovery in MMS delivery receipts from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 26, 2026 - 20:25 PDT
        Update - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 26, 2026 - 20:12 PDT
        Update - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 26, 2026 - 16:03 PDT
        Update - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 26, 2026 - 13:58 PDT
        Identified - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 26, 2026 - 12:53 PDT
        Investigating - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 26, 2026 - 12:51 PDT
        SMS Delivery Delays and Failures from Twilio to Liberty Mobile Puerto Rico
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 26, 2026 - 20:18 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 26, 2026 - 16:59 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 26, 2026 - 12:58 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 26, 2026 - 10:53 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 26, 2026 - 09:51 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 26, 2026 - 07:45 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 26, 2026 - 06:44 PDT
        United States and Canada Twilio SMS and MMS Maintenance
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 26, 2026 - 20:00 PDT
        Scheduled - Twilio is conducting a planned maintenance from 26 August 2026 at 20:00 PDT until 27 August 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to United States and Canada handsets when sending via subset of long codes and short codes.
        Aug 26, 2026 20:00 - Aug 27, 2026 00:00 PDT
        Voice Call Failures from a Subset of Twilio Phone Numbers to Sweden
        Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Sweden and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 26, 2026 - 17:12 PDT
        Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Sweden and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 26, 2026 - 13:11 PDT
        Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Sweden and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 26, 2026 - 11:05 PDT
        Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Sweden. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 26, 2026 - 10:20 PDT
        Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Sweden. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 26, 2026 - 09:20 PDT
        Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Sweden. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 26, 2026 - 09:20 PDT
        Investigating - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Sweden. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 26, 2026 - 08:52 PDT
        MMS Delivery Delays From a Subset of Twilio Long Codes to C-Spire United States
        Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 26, 2026 - 16:31 PDT
        Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 26, 2026 - 12:30 PDT
        Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 26, 2026 - 10:21 PDT
        Identified - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 26, 2026 - 09:21 PDT
        Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 26, 2026 - 08:50 PDT
        Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 26, 2026 - 07:48 PDT
        SMS Delivery Delays from Twilio to I.C.E Costa Rica
        Update - We have observed a recovery in SMS delivery from Twilio to I.C.E network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 26, 2026 - 14:33 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to ICE network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 26, 2026 - 10:33 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to ICE network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 26, 2026 - 08:33 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 26, 2026 - 06:34 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 26, 2026 - 02:31 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 26, 2026 - 00:30 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 25, 2026 - 23:25 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to ICE network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 25, 2026 - 15:23 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to I.C.E network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 25, 2026 - 11:22 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to I.C.E network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 25, 2026 - 09:22 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 25, 2026 - 05:20 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 25, 2026 - 03:19 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 25, 2026 - 02:19 PDT
        Update - We have observed a recovery in SMS delivery receipts from Twilio to I.C.E network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
        Aug 24, 2026 - 21:03 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to ICE network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 24, 2026 - 13:01 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to ICE network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 24, 2026 - 08:59 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to I.C.E network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 24, 2026 - 06:58 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 24, 2026 - 02:51 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 24, 2026 - 00:45 PDT
        Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 23, 2026 - 23:45 PDT
        Update - We have observed a recovery in SMS delivery receipts from Twilio to ICE network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 23, 2026 - 21:53 PDT
        Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to I.C.E network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 23, 2026 - 19:53 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 23, 2026 - 11:47 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 23, 2026 - 07:46 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 23, 2026 - 05:34 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 23, 2026 - 04:34 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
        Aug 23, 2026 - 02:22 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 22, 2026 - 18:13 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 22, 2026 - 14:07 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 22, 2026 - 12:07 PDT
        Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 22, 2026 - 11:06 PDT
        Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to ICE network subscribers in Costa Rica. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 22, 2026 - 11:01 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 26, 2026 - 14:10 PDT
        Scheduled -

        Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 26 August 2026 at 14:10 PDT until 26 August 2026 at 21:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Aug 26, 2026 14:10-21:45 PDT
        SMS Delivery Receipt Delays from a Subset of Twilio Phone Numbers to Telefonica El Salvador
        Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 25, 2026 - 23:21 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
        Aug 25, 2026 - 07:20 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 24, 2026 - 23:19 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 24, 2026 - 19:18 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 24, 2026 - 17:18 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 24, 2026 - 16:18 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 24, 2026 - 07:11 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 23, 2026 - 07:10 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Aug 22, 2026 - 15:02 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 22, 2026 - 07:02 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 22, 2026 - 03:00 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 22, 2026 - 00:59 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 21, 2026 - 23:58 PDT
        Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 21, 2026 - 21:46 PDT
        Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 21, 2026 - 17:46 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 21, 2026 - 15:45 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 21, 2026 - 14:44 PDT
        Identified - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 21, 2026 - 14:20 PDT
        Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 21, 2026 - 14:20 PDT
        Twilio SendGrid Legacy Public IP Deprecation
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 24, 2026 - 09:00 PDT
        Scheduled - Scheduled - Twilio SendGrid is deprecating a group of legacy IP addresses previously used to reach SendGrid via API and SMTP API.

        Customers using legacy Twilio SendGrid IP addresses instead of official domain names (e.g., sendgrid.com or smtp.sendgrid.net) will be affected and should update their configurations immediately.

        Engineering will temporarily disable the legacy IPs during the following maintenance windows prior to full removal:

        August 24: 9:00 AM – 10:00 AM PST (Temporary disablement)

        August 25: 9:00 AM – 12:00 PM PST (Temporary disablement)

        August 27: 9:00 AM – 3:00 PM PST (Temporary disablement)

        August 31: 9:00 AM PST (Permanent deprecation)
        Aug 24, 2026 09:00 - Sep 7, 2026 09:00 PDT
        SMS Delivery Failures from Twilio to Dukagjjni Kosovo
        Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjjni network subscribers in Kosovo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 21, 2026 - 09:15 PDT
        Uptime over the past 90 days. View historical uptime.
        PROGRAMMABLE MESSAGING Operational
        90 days ago
        100.0 % uptime
        Today
        MMS Operational
        SMS Operational
        SMPP Operational
        WhatsApp Messaging Operational
        Notify Operational
        Conversations Operational
        Messaging Insights Operational
        Messaging Services Operational
        Content API Operational
        Toll-free verification Operational
        90 days ago
        100.0 % uptime
        Today
        RCS Messaging Operational
        90 days ago
        100.0 % uptime
        Today
        Programmable Messaging API Operational
        90 days ago
        100.0 % uptime
        Today
        Intelligent Alerts Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE US1 Operational
        90 days ago
        99.99 % uptime
        Today
        PSTN US1 Operational
        SIP Interface US1 Operational
        Client Web US1 Operational
        Client Mobile US1 Operational
        Conference US1 Operational
        Recording US1 Operational
        Queue US1 Operational
        Text-to-Speech US1 Operational
        Recording Transcriptions US1 Operational
        TwiML US1 Operational
        Voice Insights US1 Operational
        Speech Recognition (Gather Speech) US1 Operational
        Realtime Transcriptions US1 Operational
        90 days ago
        100.0 % uptime
        Today
        Pay US1 Operational
        Media Streams US1 Operational
        Dialogflow US1 Operational
        ConversationRelay US1 Operational
        90 days ago
        99.97 % uptime
        Today
        Voice REST API US1 Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE AU1 Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN AU1 Operational
        SIP Interface AU1 Operational
        Client Web AU1 Operational
        Client Mobile AU1 Operational
        Conference AU1 Operational
        Recording AU1 Operational
        Queue AU1 Operational
        Text-to-Speech AU1 Operational
        Recording Transcriptions AU1 Operational
        TwiML AU1 Operational
        Voice Insights AU1 Operational
        Speech Recognition (Gather Speech) AU1 Operational
        Realtime Transcriptions AU1 Operational
        90 days ago
        100.0 % uptime
        Today
        Pay AU1 Operational
        Media Streams AU1 Operational
        ConversationRelay AU1 Operational
        Voice REST API AU1 Operational
        PROGRAMMABLE VOICE IE1 Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN IE1 Operational
        SIP Interface IE1 Operational
        Client Web IE1 Operational
        Client Mobile IE1 Operational
        Conference IE1 Operational
        Recording IE1 Operational
        Queue IE1 Operational
        Text-to-Speech IE1 Operational
        Recording Transcriptions IE1 Operational
        TwiML IE1 Operational
        Voice Insights IE1 Operational
        Speech Recognition (Gather Speech) IE1 Operational
        Realtime Transcriptions IE1 Operational
        90 days ago
        100.0 % uptime
        Today
        Pay IE1 Operational
        Media Streams IE1 Operational
        ConversationRelay IE1 Operational
        Voice REST API IE1 Operational
        ACCOUNT SECURITY Operational
        Authy 2FA Operational
        Verify Operational
        Authy App Operational
        Lookup Operational
        ELASTIC SIP TRUNKING US1 Operational
        Origination US1 Operational
        Termination US1 Operational
        ELASTIC SIP TRUNKING AU1 Operational
        Origination AU1 Operational
        Termination AU1 Operational
        ELASTIC SIP TRUNKING IE1 Operational
        Origination IE1 Operational
        Termination IE1 Operational
        TaskRouter Operational
        FLEX Operational
        Flex Agent Copilot Operational
        Flex Agent Desktop Operational
        Flex Application Platform Operational
        Flex Insights Operational
        Flex Queue Stats Operational
        Flex Teams View Operational
        Flex Admin Console Operational
        Flex Routing Operational
        Flex Conversations Operational
        Flex Programmable Chat Operational
        Flex Programmable Voice Operational
        Proxy Operational
        Flex Plugins Operational
        Flex Billing Operational
        CONVERSATIONS Operational
        Conversation Orchestrator Operational
        Conversation Intelligence Operational
        Conversation Intelligence (classic) Operational
        Conversation Memory Operational
        Enterprise Knowledge Operational
        TWILIO EMAIL Operational
        90 days ago
        100.0 % uptime
        Today
        Mailsend: Comms API Operational
        Logs Operational
        Dedicated IP Address Operational
        90 days ago
        100.0 % uptime
        Today
        INTERCONNECT Operational
        PHONE NUMBERS Operational
        PROGRAMMABLE CHAT Operational
        PROGRAMMABLE VIDEO Operational
        90 days ago
        100.0 % uptime
        Today
        Group Rooms Operational
        Peer-to-Peer Rooms Operational
        Recordings Operational
        Compositions Operational
        Network Traversal Service Operational
        Go Rooms Operational
        Video Insights Operational
        Realtime Transcriptions Operational
        90 days ago
        100.0 % uptime
        Today
        PROXY Operational
        SERVERLESS Operational
        Studio Operational
        Functions Operational
        Assets Operational
        TwiML Bins Operational
        Sync Operational
        DEVELOPER TOOLS Degraded Performance
        Console Operational
        Event Streams Operational
        Debugger & Alarms Operational
        Documentation Operational
        REST API Operational
        Bulk Export Degraded Performance
        TWILIO PLATFORM Operational
        Billing Operational
        Customer Support Center Operational
        Other Operational
        Account Insights Operational
        Trust Hub Operational
        Organization Operational
        CARRIER NETWORK Degraded Performance
        SMS Long Code, North America Under Maintenance
        MMS Long Code, North America Under Maintenance
        SMS Short Code, North America Operational
        MMS Short Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        Voice, North America Operational
        Voice, Latin America Operational
        SMS, Latin America Operational
        Voice, APAC Operational
        SMS, APAC Operational
        MMS, APAC Operational
        Voice, Europe Operational
        SMS, Europe Operational
        Voice, Middle East & Africa Operational
        SMS, Middle East & Africa Operational
        Verify Silent Network Auth Operational
        Lookup Identity Match Under Maintenance
        Lookup Line Type Intelligence [Legacy API] Degraded Performance
        Lookup Line Type Intelligence [Twilio API] Operational
        Lookup SIM Swap Under Maintenance
        Legacy Identity MatchAndAttributes Under Maintenance
        FRONTLINE Operational
        Sender ID Operational
        90 days ago
        100.0 % uptime
        Today
        ZIPWHIP MESSAGING Under Maintenance
        SMS Long Code, North America Under Maintenance
        MMS Long Code, North America Under Maintenance
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        ZIPWHIP TOOLS Operational
        Zipwhip Provisioner Dashboard and API Operational
        Zipwhip Support Ticketing Operational
        Toll-Free Verification Portal Operational
        SendGrid Mail Sending Under Maintenance
        API v3 Under Maintenance
        SMTP Under Maintenance
        API v2 Under Maintenance
        SendGrid Marketing Campaigns Operational
        SendGrid Webhooks Operational
        Event Webhooks Operational
        Parse API Operational
        SendGrid API Under Maintenance
        SendGrid Website Operational
        SendGrid Statistics Operational
        SendGrid Email Activity Operational
        SendGrid Partners Operational
        SendGrid Billing Operational
        SendGrid Legacy Marketing Campaigns Operational
        Operational
        Degraded Performance
        Partial Outage
        Major Outage
        Maintenance
        Major outage
        Partial outage
        No downtime recorded on this day.
        No data exists for this day.
        had a major outage.
        had a partial outage.

        No incidents or maintenance related to this downtime.

        Scheduled Maintenance

        United States MMS Carrier Partner Maintenance Aug 27, 2026 01:00-03:30 PDT

        Our MMS carrier partner in the United States is conducting a planned maintenance from 27 August 2026 at 01:00 PDT until 27 August 2026 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via subset of United States short codes.
        Posted on Jul 30, 2026 - 14:53 PDT

        New Zealand Voice Carrier Partner Maintenance Aug 27, 2026 03:00-05:00 PDT

        Our Voice carrier partner in New Zealand is conducting a planned maintenance from 27 August 2026 at 03:00 PDT until 27 August 2026 at 05:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to subset of Twilio New Zealand toll free, mobile and landline phone numbers.
        Posted on Aug 12, 2026 - 23:53 PDT

        Australia Voice Carrier Partner Maintenance Aug 27, 2026 05:00-06:00 PDT

        Our Voice carrier partner in Australia is conducting a planned maintenance from 27 August 2026 at 05:00 PDT until 27 August 2026 at 06:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
        Posted on Aug 21, 2026 - 23:43 PDT

        Russia SMS Carrier Maintenance - MegaFon Aug 27, 2026 13:00-17:00 PDT

        The MegaFon network in Russia is conducting an emergency maintenance from 27 August 2026 at 13:00 PDT until 27 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Posted on Aug 24, 2026 - 11:23 PDT

        Russia SMS Carrier Maintenance - Tele2 Aug 28, 2026 13:00-21:00 PDT

        The Tele2 network in Russia is conducting a planned maintenance from 28 August 2026 at 13:00 PDT until 28 August 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Posted on Aug 26, 2026 - 06:10 PDT

        Philippines SMS Carrier Maintenance - Globe Telecom Aug 30, 2026 12:00-14:00 PDT

        The Globe Telecom network in the Philippines is conducting a planned maintenance from 30 August 2026 at 12:00 PDT until 30 August 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.
        Posted on Jul 30, 2026 - 14:53 PDT

        Czech Republic Voice Carrier Partner Maintenance Aug 30, 2026 17:00-21:00 PDT

        Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 30 August 2026 at 17:00 PDT until 30 August 2026 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
        Posted on Aug 21, 2026 - 03:57 PDT

        Australia Voice Carrier Partner Maintenance Aug 31, 2026 03:00 - Sep 2, 2026 06:00 PDT

        Our Voice carrier partner in Australia is conducting a series of planned maintenances from 31 August 2026 at 03:00 PDT until 02 September 2026 at 06:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.



        Note, the maintenance will be carried out on each of the following dates and times:


        31 August 2026 at 03:00 PDT until 31 August 2026 at 06:00 PDT

        02 September 2026 at 03:00 PDT until 02 September 2026 at 06:00 PDT
        Posted on Aug 25, 2026 - 23:58 PDT

        Australia Voice Carrier Partner Maintenance Aug 31, 2026 05:00-06:00 PDT

        Our Voice carrier partner in Australia is conducting a planned maintenance from 31 August 2026 at 05:00 PDT until 31 August 2026 at 06:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
        Posted on Aug 21, 2026 - 23:43 PDT

        Russia SMS Carrier Maintenance - MegaFon Aug 31, 2026 10:00-17:00 PDT

        The MegaFon network in Russia is conducting a planned maintenance from 31 August 2026 at 10:00 PDT until 31 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Posted on Aug 25, 2026 - 03:35 PDT

        Russia SMS Carrier Maintenance - Tele2 Aug 31, 2026 13:00-17:00 PDT

        The Tele2 network in Russia is conducting a planned maintenance from 31 August 2026 at 13:00 PDT until 31 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Posted on Jul 31, 2026 - 08:38 PDT

        United Kingdom Account Security Carrier Partner Maintenance - Three Aug 31, 2026 14:00-22:00 PDT

        Our carrier partner Three United Kingdom is conducting a planned maintenance from 31 August 2026 at 14:00 PDT until 31 August 2026 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Posted on Aug 21, 2026 - 03:59 PDT

        United States SMS and MMS Carrier Partner Maintenance Sep 1, 2026 02:00-03:00 PDT

        Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 01 September 2026 at 02:00 PDT until 01 September 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via subset of United States short codes.
        Posted on Aug 13, 2026 - 13:40 PDT

        Czech Republic Voice Carrier Partner Maintenance Sep 2, 2026 16:00-20:30 PDT

        Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 02 September 2026 at 16:00 PDT until 02 September 2026 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
        Posted on Aug 19, 2026 - 23:43 PDT

        United States and Canada Twilio SMS and MMS Maintenance Sep 2, 2026 20:00 - Sep 3, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 02 September 2026 at 20:00 PDT until 03 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Aug 12, 2026 - 11:56 PDT

        Multiple Destination SMS Carrier Partner Maintenance Sep 3, 2026 12:00-18:00 PDT

        Our SMS carrier partner in Guatemala, Nicaragua, South Africa, El Salvador, Honduras and Vietnam is conducting a planned maintenance from 03 September 2026 at 12:00 PDT until 03 September 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Guatemala, Nicaragua, South Africa, El Salvador, Honduras and Vietnam handsets.
        Posted on Aug 21, 2026 - 08:16 PDT

        Canada Account Security Service Partner Maintenance Sep 3, 2026 21:00 - Sep 4, 2026 01:00 PDT

        Our service partner is conducting a planned maintenance from 03 September 2026 at 21:00 PDT until 04 September 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
        Posted on Aug 20, 2026 - 13:15 PDT

        Interconnection Infrastructure Upgrade (SG1 – Edge2 Switch) Sep 4, 2026 08:00-11:00 PDT

        Twilio will perform a scheduled maintenance in our SG1 region during a 3-hour window on 4 September 2026 from 08:00 PDT to 11:00 PDT.

        During this maintenance, we will perform a Junos OS software upgrade of the SG1 QFX10K Edge2 Switch in the TNX Production SG1 environment.

        During this time, Voice, Interconnect, and Flex customers with SG1 interconnections may experience a brief interconnection service interruption of up to 90 seconds. If possible, customers are advised to redirect traffic away from the TNX SG1 interconnection during the maintenance window to minimize any potential impact. Services are expected to recover automatically once the maintenance activity is complete.
        Posted on Aug 06, 2026 - 05:04 PDT

        Indonesia SMS Carrier Maintenance - Indosat Sep 6, 2026 10:00-15:00 PDT

        The Indosat network in Indonesia is conducting a planned maintenance from 06 September 2026 at 10:00 PDT until 06 September 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Indosat Indonesia handsets.
        Posted on Aug 24, 2026 - 05:18 PDT

        Czech Republic Voice Carrier Partner Maintenance Sep 8, 2026 16:00-20:30 PDT

        Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 08 September 2026 at 16:00 PDT until 08 September 2026 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
        Posted on Aug 20, 2026 - 20:54 PDT

        New Zealand Voice Carrier Partner Maintenance Sep 9, 2026 10:30-11:30 PDT

        Our Voice carrier partner in New Zealand is conducting a planned maintenance from 09 September 2026 at 10:30 PDT until 09 September 2026 at 11:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio New Zealand toll free, mobile and landline phone numbers.
        Posted on Aug 25, 2026 - 17:53 PDT

        Czech Republic Voice Carrier Partner Maintenance Sep 9, 2026 15:00-21:00 PDT

        Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 09 September 2026 at 15:00 PDT until 09 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
        Posted on Aug 21, 2026 - 01:45 PDT

        United States and Canada Twilio SMS and MMS Maintenance Sep 9, 2026 20:00 - Sep 10, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 09 September 2026 at 20:00 PDT until 10 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Aug 12, 2026 - 11:56 PDT

        Czech Republic Voice Carrier Partner Maintenance Sep 10, 2026 15:00-21:00 PDT

        Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 10 September 2026 at 15:00 PDT until 10 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
        Posted on Aug 21, 2026 - 01:46 PDT

        United States and Canada Twilio SMS and MMS Maintenance Sep 16, 2026 20:00 - Sep 17, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 16 September 2026 at 20:00 PDT until 17 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Aug 12, 2026 - 11:57 PDT

        Interconnection Infrastructure Upgrade (SG1 – Phase 2) Sep 18, 2026 08:00-11:00 PDT

        Twilio will perform a scheduled maintenance in our SG1 region during a 3-hour window on 18 September 2026 from 08:00 PDT to 11:00 PDT.

        During this maintenance, we will perform a Junos OS software upgrade of the SG1 QFX10K Edge1 Switch in the TNX Production SG1 environment. This maintenance represents the second phase of a two-part infrastructure upgrade.

        During this time, Voice, Interconnect, and Flex customers with SG1 interconnections may experience a brief interconnection service interruption of up to 90 seconds. If possible, customers are advised to redirect traffic away from the TNX SG1 interconnection during the maintenance window to minimize any potential impact. Services are expected to recover automatically once the maintenance activity is complete.
        Posted on Aug 06, 2026 - 03:33 PDT

        Czech Republic Voice Carrier Partner Maintenance Sep 21, 2026 15:00-21:00 PDT

        Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 21 September 2026 at 15:00 PDT until 21 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
        Posted on Aug 24, 2026 - 23:49 PDT

        Czech Republic Voice Carrier Partner Maintenance Sep 22, 2026 15:00-21:00 PDT

        Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 22 September 2026 at 15:00 PDT until 22 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
        Posted on Aug 24, 2026 - 23:50 PDT

        United States and Canada Twilio SMS and MMS Maintenance Sep 23, 2026 20:00 - Sep 24, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 23 September 2026 at 20:00 PDT until 24 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Aug 12, 2026 - 11:57 PDT

        United States and Canada Twilio SMS and MMS Maintenance Sep 30, 2026 20:00 - Oct 1, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 30 September 2026 at 20:00 PDT until 01 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Posted on Aug 12, 2026 - 11:57 PDT

        Interconnection Infrastructure Upgrade (IE1) Oct 16, 2026 14:00-22:00 PDT

        Twilio will perform scheduled network maintenance in our IE1 region during an 8-hour window from 16 October 2026 at 14:00 PDT to 16 October 2026 at 22:00 PDT.

        During this window, customers may experience a brief service interruption of up to 90 seconds affecting the following:

        Interconnected Customers: All IE1 interconnected customers will experience a brief interconnection service interruption of up to 90 seconds. During this maintenance, the following Twilio services may be impacted if they are using the IE1 interconnection:SIP Interface,Elastic SIP Trunking,WebRTC Client,SMS,Voice and Verify.

        Customers interconnected with Twilio exclusively via IE1 will have no workaround during the brief 90-second interruption. Customers configured for failover to DE1 or alternate regions should experience no service disruption, provided automatic failover is enabled on their end.
        Posted on Jul 29, 2026 - 00:27 PDT
        System Metrics Month Week Day
        API Response Time - North America
        Fetching
        API Response Time - Europe
        Fetching

        Aug 26, 2026

        SMS Delivery Delays from a Subset of Twilio Short Codes to Small Carriers in United States
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.
        Aug 26, 21:22 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 26, 19:14 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 26, 18:10 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 26, 17:22 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 26, 16:18 PDT
        Pakistan SMS Carrier Maintenance - Ufone
        Completed - The scheduled maintenance has been completed.
        Aug 26, 18:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 26, 12:00 PDT
        Scheduled -

        The Ufone network in Pakistan is conducting a planned maintenance from 26 August 2026 at 12:00 PDT until 26 August 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Ufone Pakistan handsets.
        Aug 25, 07:44 PDT
        Russia SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        Aug 26, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 26, 13:01 PDT
        Scheduled -

        The Tele2 network in Russia is conducting a planned maintenance from 26 August 2026 at 13:00 PDT until 26 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Jul 31, 08:38 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Aug 26, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 26, 13:02 PDT
        Scheduled -

        The MegaFon network in Russia is conducting an emergency maintenance from 26 August 2026 at 13:00 PDT until 26 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Aug 24, 11:23 PDT
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Aug 26, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 26, 09:00 PDT
        Scheduled -

        The Beeline network in Russia is conducting a planned maintenance from 26 August 2026 at 09:00 PDT until 26 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Aug 17, 05:57 PDT
        Voice Insights Returning Inaccurate Client Call Metrics Graphs
        Resolved - Twilio Voice Insights Metrics page in Console was degraded between 08/24/2026 and 08/26/2026. During this period of time customers may have experienced skewed graphs when viewing the Client Call Metrics graphs. The issue has now been resolved.
        Aug 26, 16:44 PDT
        Investigating - Our monitoring systems have detected a potential issue with Voice Insights displaying skewed metrics in the Twilio Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        Aug 26, 16:25 PDT
        United Kingdom SMS Carrier Maintenance - O2
        Completed - The scheduled maintenance has been completed.
        Aug 26, 15:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 26, 14:01 PDT
        Scheduled -

        The O2 network in the United Kingdom is conducting an emergency maintenance from 26 August 2026 at 14:00 PDT until 26 August 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to O2 United Kingdom handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Aug 26, 11:00 PDT
        Malaysia SMS Carrier Maintenance - DiGi
        Completed - The scheduled maintenance has been completed.
        Aug 26, 15:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 26, 09:01 PDT
        Scheduled -

        The DiGi network in Malaysia is conducting a planned maintenance from 26 August 2026 at 09:00 PDT until 26 August 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to DiGi Malaysia handsets.
        Aug 25, 00:08 PDT
        Russia SMS Carrier Maintenance - Gazprombank Mobile
        Completed - The scheduled maintenance has been completed.
        Aug 26, 14:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 26, 13:01 PDT
        Scheduled -

        The Gazprombank Mobile network in Russia is conducting a planned maintenance from 26 August 2026 at 13:00 PDT until 26 August 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.
        Aug 24, 07:29 PDT
        Japan SMS Carrier Maintenance - Rakuten
        Completed - The scheduled maintenance has been completed.
        Aug 26, 13:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 26, 06:00 PDT
        Scheduled - The Rakuten network in Japan is conducting a planned maintenance from 26 August 2026 at 06:00 PDT until 26 August 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Rakuten Japan handsets.
        Jul 23, 22:07 PDT
        SMS Delivery Failures from Twilio to Multiple Networks in China
        Resolved - We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.
        Aug 26, 12:56 PDT
        Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 26, 12:42 PDT
        Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in China. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 26, 12:40 PDT
        Call Failures to Sweden from Swedish Verified Caller IDs
        Resolved - The post will be resolved as it is related to a similar incident. For additional updates relating to this incident please refer to this status post:

        https://status.twilio.com/incidents/jgw40jm8yngj
        Aug 26, 09:05 PDT
        Investigating - We are observing call failures to Sweden from Swedish Verified Caller IDs. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 26, 08:14 PDT
        Voice Call Failures from Twilio Phone Numbers to Vodafone Egypt
        Resolved - The incident has been resolved and voice calls from Twilio Phone Numbers to Vodafone network subscribers in Egypt are operating normally.
        Aug 26, 04:38 PDT
        Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vodafone network subscribers in Egypt. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 26, 02:33 PDT
        Identified - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vodafone network subscribers in Egypt. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 26, 01:28 PDT
        Investigating - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vodafone network subscribers in Egypt. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 26, 01:22 PDT
        SMS Delivery Receipt Delays from Twilio to Multiple Networks in Brazil
        Resolved - The incident has been resolved and SMS delivery receipts from Twilio to affected networks in Brazil are operating normally.
        Aug 26, 04:26 PDT
        Update - We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 26, 01:17 PDT
        Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 25, 23:17 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 25, 20:36 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 25, 18:33 PDT
        Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 25, 17:31 PDT
        Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 25, 17:23 PDT
        SMS and MMS Delivery Delays From a Subset of Twilio Long Codes to Multiple Networks in Australia
        Resolved - The incident has been resolved and SMS and MMS delivery from a subset of Twilio Long Codes to affected networks in Australia is operating normally.
        Aug 26, 04:25 PDT
        Update - We have observed a recovery in SMS and MMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in Australia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 26, 01:50 PDT
        Monitoring - We have observed a recovery in SMS and MMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in Australia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 25, 23:49 PDT
        Update - Twilio customers may be experiencing SMS and MMS delivery delays from a subset of Twilio Long Codes to multiple networks in Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 25, 23:02 PDT
        Update - Twilio customers may be experiencing SMS and MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 25, 21:55 PDT
        Update - Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Australia network subscribers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Components: :pencil2: SMS, APAC
        Aug 25, 21:46 PDT
        Update - Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Australia network subscribers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 25, 20:40 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 25, 20:33 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 25, 20:29 PDT
        Minor Issue Impacting Some Parts of Twilio Console Functionality.
        Resolved - This incident is now resolved. The Twilio console is fully operational, and all services are functioning normally.
        Aug 26, 04:24 PDT
        Monitoring - We have started seeing recovery for the internal server errors affecting parts of the Twilio console. We will continue to monitor the system closely to ensure a full recovery and will provide another update as soon as more information becomes available.
        Aug 26, 03:52 PDT
        Update - We continue to identify and mitigate the cause of the internal server errors affecting parts of the Twilio console since 02:50 UTC. Our team is actively working to restore full functionality. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 26, 01:56 PDT
        Identified - We have identified the cause of the internal server errors that have been affecting parts of the Twilio console since 02:50 UTC. Our team is actively working to mitigate the issue and restore full functionality. We will provide another update in 2 hour or as soon as more information becomes available.
        Aug 25, 23:56 PDT
        Investigating - Beginning 8/26 02:50 UTC we're experiencing internal server errors on some parts of the Twilio console. Our engineering team is actively looking into the root cause. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 25, 22:50 PDT
        Canada Account Security Service Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 26, 03:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 25, 21:01 PDT
        Scheduled -

        Our service partner is conducting a planned maintenance from 25 August 2026 at 21:00 PDT until 26 August 2026 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
        Aug 20, 13:15 PDT
        SMS Delivery Receipt Delays from Twilio to Globe Philippines
        Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Globe network subscribers in the Philippines are operating normally.
        Aug 26, 00:33 PDT
        Update - We have observed a recovery in SMS delivery receipts from Twilio to Globe network subscribers in the Philippines and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 25, 20:40 PDT
        Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Globe network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 25, 18:38 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe network subscribers in the Philippines. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 25, 17:42 PDT
        Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe network subscribers in the Philippines. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 25, 16:35 PDT

        Aug 25, 2026

        SMS Delivery Delays from a Subset of Twilio Phone Numbers to Ufone Pakistan
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Ufone network subscribers in Pakistan is operating normally.
        Aug 25, 23:38 PDT
        Update - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Ufone network subscribers in Pakistan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 25, 21:40 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Ufone network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 25, 19:40 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Ufone network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 25, 17:33 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Ufone network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 25, 16:31 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Ufone network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 25, 16:18 PDT
        SMS Delivery Delays from Twilio Phone Numbers to Claro Dominican Republic
        Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to Claro network subscribers in the Dominican Republic is operating normally.
        Aug 25, 23:31 PDT
        Update - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Claro network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
        Aug 25, 21:40 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 25, 13:38 PDT
        Update - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Claro network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 25, 09:36 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Claro network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 25, 07:36 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Claro network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 25, 06:12 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 25, 02:11 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 25, 00:11 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 24, 23:10 PDT
        SMS Delivery Receipt Delays from Twilio to Telefonica Chile
        Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Telefonica network subscribers in Chile are operating normally.
        Aug 25, 23:03 PDT
        Update - We have observed a recovery in SMS delivery receipts from Twilio Phone Numbers to Telefonica network subscribers in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 25, 21:52 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Telefonica network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 25, 19:50 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Telefonica network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 25, 19:46 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telefonica network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 25, 17:44 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telefonica network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 25, 16:43 PDT
        Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Telefonica network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 25, 15:41 PDT
        Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telefonica network subscribers in Chile. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 25, 15:34 PDT
        SMS Delivery Failures from Twilio Phone Numbers to MTN Zambia
        Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to MTN network subscribers in Zambia is operating normally.
        Aug 25, 23:02 PDT
        Update - We have observed a recovery in SMS delivery from Twilio Phone Numbers to MTN network subscribers in Zambia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 25, 22:56 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to MTN network subscribers in Zambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 25, 20:48 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 25, 18:25 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 25, 14:17 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 25, 12:15 PDT
        Identified - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 25, 11:10 PDT
        Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MTN network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 25, 11:07 PDT
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Aug 25, 23:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 25, 21:00 PDT
        Scheduled -

        A subset of small networks in the US are conducting a planned maintenance from 25 August 2026 at 21:00 PDT until 25 August 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
        Aug 21, 10:41 PDT
        Qatar SMS Carrier Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Aug 25, 20:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 25, 15:00 PDT
        Scheduled -

        The Vodafone network in Qatar is conducting a planned maintenance from 25 August 2026 at 15:00 PDT until 25 August 2026 at 20:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.
        Aug 20, 06:45 PDT
        SMS Delivery Delays from a Subset of Twilio Phone Numbers to Drillisch 1&1 Germany
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Drillisch 1&1 network subscribers in Germany is operating normally.
        Aug 25, 16:49 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Drillisch 1&1 network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 25, 14:48 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Drillisch 1&1 network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 25, 14:12 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Drillisch 1&1 network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 25, 13:11 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Drillisch 1&1 network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 25, 13:02 PDT
        MMS Delivery Delays from a Subset of Twilio Long Codes to Videotron Canada
        Resolved - The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Videotron network subscribers in Canada is operating normally.
        Aug 25, 16:35 PDT
        Monitoring - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Videotron network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 25, 14:34 PDT
        Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Videotron network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 25, 13:58 PDT
        Identified - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Videotron network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 25, 12:58 PDT
        Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Videotron network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 25, 12:55 PDT
        Malaysia SMS Carrier Maintenance - Maxis
        Completed - The scheduled maintenance has been completed.
        Aug 25, 15:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 25, 09:00 PDT
        Scheduled -

        The Maxis network in Malaysia is conducting a planned maintenance from 25 August 2026 at 09:00 PDT until 25 August 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Maxis Malaysia handsets.
        Aug 24, 07:56 PDT
        Voice Call Failures from Network Subscribers to a Subset of Twilio Portugal Phone Numbers
        Resolved - The incident has been resolved and voice calls from network subscribers to a subset of Twilio Portugal Phone Numbers are operating normally.
        Aug 25, 13:52 PDT
        Monitoring - We have observed a recovery in voice calls from network subscribers to a subset of Twilio Portugal Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 25, 12:22 PDT
        Update - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Portugal Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 25, 11:02 PDT
        Identified - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Portugal Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 25, 09:56 PDT
        Investigating - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Portugal Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 25, 09:41 PDT
        Japan SMS Carrier Maintenance - Rakuten
        Completed - The scheduled maintenance has been completed.
        Aug 25, 13:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 25, 06:00 PDT
        Scheduled - The Rakuten network in Japan is conducting a planned maintenance from 25 August 2026 at 06:00 PDT until 25 August 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Rakuten Japan handsets.
        Jul 23, 22:03 PDT
        Retroactive Incident: Elevated Latencies on Messaging Logs API
        Resolved - Twilio Messaging Logs API was degraded intermittently between 07/25/2026 and 08/23/2026. During this period of time customers may have experienced intermittent elevated latency when trying to call the Messaging Logs API. The issue has now been resolved.
        Aug 25, 11:37 PDT
        Multiple Destination SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 25, 11:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 25, 09:30 PDT
        Scheduled -

        Our SMS carrier partner in India, the United Arab Emirates and Pakistan is conducting a planned maintenance from 25 August 2026 at 09:30 PDT until 25 August 2026 at 11:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to India, United Arab Emirates and Pakistan handsets.
        Aug 20, 05:54 PDT
        SMS Delivery Receipt Delays From a Subset of Twilio Long Codes to Multiple Networks in Mexico
        Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Long Codes to affected networks in Mexico are operating normally.
        Aug 25, 11:08 PDT
        Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to network subscribers on multiple networks in Mexico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 25, 11:02 PDT
        Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to multiple networks in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 25, 08:59 PDT
        Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to multiple networks in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 25, 08:59 PDT
        Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Multiple Networks in Mexico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 25, 08:57 PDT
        Missing or Delayed Alert Notifications for Messaging Traffic Anomalies
        Resolved - The issue affecting Intelligent Alerts has been resolved. Alert notifications have fully resumed. We apologize for any disruption.
        Aug 25, 09:36 PDT
        Monitoring - Alert notifications for Intelligent Alerts are being restored. We are monitoring to confirm full recovery and will provide another update in 30 minutes or once we have additional information.
        Aug 25, 09:05 PDT
        Investigating - We have identified an issue affecting Intelligent Alerts. Alert notifications for messaging metric anomalies may be delayed or missing while our team works on a fix. We will provide another update in in 1 hour or as soon as more information is available.
        Aug 25, 08:45 PDT
        SMS Delivery Failures from Twilio to Dukagjini Kosovo
        Resolved - The incident has been resolved and SMS delivery from Twilio to Dukagjini network subscribers in Kosovo is operating normally.
        Aug 25, 07:39 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Dukagjini network subscribers in Kosovo and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 25, 07:39 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjini network subscribers in Kosovo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 24, 14:59 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjini network subscribers in Kosovo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Aug 23, 14:58 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjini network subscribers in Kosovo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Aug 22, 22:57 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjini network subscribers in Kosovo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 22, 14:57 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjini network subscribers in Kosovo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 22, 10:52 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjini network subscribers in Kosovo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 22, 08:50 PDT
        Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjini network subscribers in Kosovo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 22, 07:38 PDT
        SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in United States
        Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to network subscribers on affected networks in the United States are operating normally.
        Aug 25, 05:20 PDT
        Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Small Carriers network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 25, 01:33 PDT
        Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 24, 23:25 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 24, 19:23 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 24, 17:20 PDT
        Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 24, 16:18 PDT
        Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 24, 16:14 PDT
        MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon United States
        Resolved - The incident has been resolved and MMS delivery receipts from a subset of Twilio Short Codes to Verizon network subscribers in the United States is operating normally.
        Aug 25, 05:12 PDT
        Monitoring - We have observed a recovery in MMS delivery receipts from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 25, 03:03 PDT
        Identified - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 25, 02:02 PDT
        Investigating - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon Wireless network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 25, 01:24 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 25, 04:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 25, 00:00 PDT
        Scheduled -

        Our SMS carrier partner in the United States is conducting a planned maintenance from 25 August 2026 at 00:00 PDT until 25 August 2026 at 04:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes and short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Aug 24, 23:53 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Aug 25, 01:55 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 24, 19:00 PDT
        Scheduled -

        The T-Mobile network in the United States is conducting an emergency maintenance from 24 August 2026 at 19:00 PDT until 25 August 2026 at 01:55 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to T-Mobile United States handsets when sending via long codes and short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Aug 24, 12:10 PDT
        Voice Call Failures, Post Dial Delay, and Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil
        Resolved - The incident has been resolved and voice calls between a subset of Twilio Phone Numbers and network subscribers on affected networks in Brazil are operating normally.
        Aug 25, 01:28 PDT
        Monitoring - We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 24, 23:30 PDT
        Update - Twilio customers may be experiencing voice call failures, post dial delay, and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 24, 21:12 PDT
        Update - Our team has resolved the voice call failures and post dial delay (PDD) from Twilio phone numbers to Brazil network subscribers, restoring this service to normal operations. However, we are still investigating silent and one-way audio issues for calls from Brazil network subscribers to a subset of Twilio Phone Numbers. Our engineers are actively working to identify the root cause and resolve this remaining audio issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 24, 19:11 PDT
        Update - Our team has resolved the voice call failures and post dial delay (PDD) from Twilio phone numbers to Brazil network subscribers, restoring this service to normal operations. However, we are still investigating silent and one-way audio issues for calls from Brazil network subscribers to a subset of Twilio Phone Numbers. Our engineers are actively working to identify the root cause and resolve this remaining audio issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 24, 18:11 PDT
        Update - Twilio customers may be experiencing voice call failures, post dial delay, and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 24, 18:03 PDT
        Update - Twilio customers may be experiencing voice call failures, post dial delay, and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 24, 15:57 PDT
        Update - Twilio customers may be experiencing voice call failures, post dial delay, and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 24, 14:57 PDT
        Update - Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 24, 14:37 PDT
        Identified - Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Brazil to Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 24, 14:20 PDT
        Investigating - Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Brazil to Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 24, 14:06 PDT
        Canada Account Security Service Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 25, 01:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 24, 21:00 PDT
        Scheduled -

        Our service partner is conducting a planned maintenance from 24 August 2026 at 21:00 PDT until 25 August 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
        Aug 20, 13:14 PDT

        Aug 24, 2026

        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Aug 24, 21:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 24, 10:00 PDT
        Scheduled -

        The MegaFon network in Russia is conducting a planned maintenance from 24 August 2026 at 10:00 PDT until 24 August 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Aug 22, 05:35 PDT
        Russia SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        Aug 24, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 24, 13:00 PDT
        Scheduled -

        The Tele2 network in Russia is conducting a planned maintenance from 24 August 2026 at 13:00 PDT until 24 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Jul 31, 08:38 PDT
        Spain SMS Carrier Maintenance - Telefonica
        Completed - The scheduled maintenance has been completed.
        Aug 24, 14:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 24, 14:00 PDT
        Scheduled -

        The Telefonica network in Spain is conducting a planned maintenance from 24 August 2026 at 14:00 PDT until 24 August 2026 at 14:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telefonica Spain handsets.
        Aug 20, 22:03 PDT
        WhatsApp Business API and RCS Send Failures
        Resolved - We have investigated and resolved an issue with Messaging. From 11:10AM PDT to 11:15AM PDT on Monday, 8/24/26, customers may have experienced errors sending outbound WhatsApp and RCS messages. The issue has been resolved and all impacted services are operating normally.
        Aug 24, 11:48 PDT
        Investigating - We are investigating an issue with outbound messaging for RCS and WhatsApp. Users may experience elevated HTTP 500 status codes and errors sending outbound messages. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 24, 11:37 PDT
        Upgraded Accounts Retaining Trial Status Restrictions
        Resolved - This incident is now resolved. Following investigation we have confirmed that trial restrictions were functioning correctly for involved accounts. We apologize for the inconvenience and thank you for your patience.
        Aug 24, 03:48 PDT
        Identified - We are continuing to investigate the issue where recently upgraded accounts experience trial restrictions and related API errors. Our engineering team is actively working toward a resolution. We apologize for the ongoing inconvenience and will provide our next update within 2 hours.
        Aug 24, 03:30 PDT
        Investigating - We are currently investigating an issue where recently upgraded accounts are continuing to experience trial restrictions and related API errors. Our engineering team is actively working on a resolution, and we will provide an update on the status within the next 1 hour. We apologize for the inconvenience and appreciate your patience.
        Aug 24, 02:30 PDT

        Aug 23, 2026

        Flex Orchestration Service Disruption
        Resolved - Flex Orchestration Services have returned to normal operation, and 5xx errors affecting voice calls have fully subsided. Voice services are operating as expected, and this issue is now resolved.
        Aug 23, 23:21 PDT
        Monitoring - 5xx errors have subsided, and Flex Orchestration Services have returned to normal operation. Our engineering team is continuing to monitor system stability closely, and we will provide a final update in 30 minutes.
        Aug 23, 22:56 PDT
        Investigating - We are currently investigating an issue causing elevated 5xx server errors within Flex Orchestration Services, which may result in intermittent errors or dropped voice calls for Flex users. Our engineering team is actively working to identify the root cause, and we will provide another update in 30 minutes or as soon as new information becomes available.
        Aug 23, 22:30 PDT
        Philippines SMS Carrier Maintenance - Globe Telecom
        Completed - The scheduled maintenance has been completed.
        Aug 23, 14:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 23, 12:00 PDT
        Scheduled -

        The Globe Telecom network in the Philippines is conducting a planned maintenance from 23 August 2026 at 12:00 PDT until 23 August 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.
        Jul 30, 14:54 PDT
        Honduras SMS Carrier Maintenance - Tigo
        Completed - The scheduled maintenance has been completed.
        Aug 23, 06:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 22, 22:00 PDT
        Scheduled -

        The Tigo network in Honduras is conducting a planned maintenance from 22 August 2026 at 22:00 PDT until 23 August 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tigo Honduras handsets.
        Aug 20, 06:45 PDT
        United States SMS Carrier Maintenance - AT&T
        Completed - The scheduled maintenance has been completed.
        Aug 23, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 23, 00:00 PDT
        Scheduled -

        The AT&T network in the United States is conducting a planned maintenance from 23 August 2026 at 00:00 PDT until 23 August 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets when sending via long codes and short codes.
        Aug 20, 23:54 PDT

        Aug 22, 2026

        Twilio Voice Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 22, 21:03 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 22, 14:00 PDT
        Scheduled - Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 22, 2026, at 14:00 PDT until August 22, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Voice traffic routing through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.



        Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
        Jul 14, 05:38 PDT
        Twilio Interconnect Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 22, 21:02 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 22, 14:03 PDT
        Scheduled - Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 22, 2026, at 14:00 PDT until August 22, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Interconnect Services through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.



        Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
        Jul 14, 19:09 PDT
        Twilio Authentication Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 22, 21:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 22, 14:02 PDT
        Scheduled - Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 22, 2026, at 14:00 PDT until August 22, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Authentication Services (Verify and/or Lookup) through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.



        Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
        Jul 14, 19:15 PDT
        Twilio Messaging Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 22, 21:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 22, 14:01 PDT
        Scheduled - Twilio will conduct infrastructure maintenance on the London (IE1) PoP from August 22, 2026, at 14:00 PDT until August 22, 2026, at 21:00 PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays of up to 90 seconds during traffic reconvergence for traffic routing to and from Twilio’s IE1/London edge location.



        Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure a seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service disruption during the switch replacement.
        Jul 14, 05:43 PDT
        SMS Delivery Delays from Twilio to Vivacom Bulgaria
        Resolved - The incident has been resolved and SMS delivery from Twilio to Vivacom network subscribers in Bulgaria is operating normally.
        Aug 22, 12:55 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Vivacom network subscribers in Bulgaria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 22, 11:14 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Vivacom network subscribers in Bulgaria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 22, 11:13 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Vivacom network subscribers in Bulgaria. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 22, 09:21 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Vivacom network subscribers in Bulgaria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 22, 08:20 PDT
        SMS Delivery Delays from Twilio to Mobile Oman
        Resolved - The incident has been resolved and SMS delivery from Twilio to Mobile network subscribers in Oman is operating normally.
        Aug 22, 01:31 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Mobile network subscribers in Oman and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 21, 23:25 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Mobile network subscribers in Oman. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 21, 22:24 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Mobile network subscribers in Oman. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 21, 22:15 PDT
        SMS Delivery Receipt Delays from a Subset of Twilio International Pre-Registered Sender IDs to Vinaphone Vietnam
        Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio International Pre-Registered Sender IDs to Vinaphone network subscribers in Vietnam are operating normally.
        Aug 22, 00:07 PDT
        Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio International Pre-Registered Sender IDs to Vinaphone network subscribers in Vietnam and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 21, 22:06 PDT
        Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio International Pre-Registered Sender IDs to Vinaphone network subscribers in Vietnam. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 21, 21:46 PDT
        Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio International Pre-Registered Sender IDs to Vinaphone network subscribers in Vietnam. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 21, 20:45 PDT
        Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio International Pre-Registered Sender IDs to Vinaphone network subscribers in Vietnam. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 21, 20:43 PDT

        Aug 21, 2026

        SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Viva Dominican Republic
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Viva network subscribers in the Dominican Republic is operating normally.
        Aug 21, 22:40 PDT
        Update - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Viva network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 21, 21:41 PDT
        Update - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Viva network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 21, 17:36 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Viva network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 21, 15:35 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to Viva network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 21, 13:42 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to Viva network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 21, 12:41 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to Viva network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 21, 12:39 PDT
        Russia SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        Aug 21, 21:04 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 21, 13:00 PDT
        Scheduled -

        The Tele2 network in Russia is conducting a planned maintenance from 21 August 2026 at 13:00 PDT until 21 August 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Aug 20, 02:40 PDT
        Twilio Authentication Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 21, 21:02 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 21, 14:02 PDT
        Scheduled - Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 21, 2026, at 14:00 PDT until August 21, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Authentication Services (Verify and/or Lookup) through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.



        Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
        Jul 14, 19:12 PDT
        Twilio Interconnect Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 21, 21:02 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 21, 14:01 PDT
        Scheduled - Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 21, 2026, at 14:00 PDT until August 21, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Interconnect Services through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.



        Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
        Jul 14, 19:07 PDT
        Twilio Messaging Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 21, 21:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 21, 14:01 PDT
        Scheduled - Twilio will conduct infrastructure maintenance on the London (IE1) PoP from August 21, 2026, at 14:00 PDT until August 21, 2026, at 21:00 PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays of up to 90 seconds during traffic reconvergence for traffic routing to and from Twilio’s IE1/London edge location.



        Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure a seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service disruption during the switch replacement.
        Jul 14, 05:41 PDT
        Twilio Voice Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 21, 21:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 21, 14:00 PDT
        Scheduled - Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 21, 2026, at 14:00 PDT until August 21, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Voice traffic routing through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.



        Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
        Jul 14, 05:35 PDT
        SMS Delivery Failures from Twilio to Dukagjini Kosovo
        Resolved - The incident has been resolved and SMS delivery from Twilio to Dukagjini network subscribers in Kosovo is operating normally.
        Aug 21, 20:13 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Dukagjini network subscribers in Kosovo and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 21, 18:12 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjjni network subscribers in Kosovo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Aug 21, 16:58 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjjni network subscribers in Kosovo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 21, 12:57 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjjni network subscribers in Kosovo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 21, 10:49 PDT
        Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjjni network subscribers in Kosovo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 21, 09:48 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Aug 21, 19:45 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 21, 16:00 PDT
        Scheduled -

        Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 21 August 2026 at 16:00 PDT until 21 August 2026 at 19:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Aug 21, 08:32 PDT
        SMS Delivery Delays from Twilio to Viva Dominican Republic
        Resolved - We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.
        Aug 21, 15:00 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Viva network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 21, 14:46 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Viva network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 21, 14:40 PDT
        Programmable Messaging API Affected
        Resolved - Twilio Programmable Messaging API was degraded for 7 minutes between 16:46 and 16:53 Pacific Time on 08/20/2026. During this period of time customers may have experienced higher latency on requests to the Messaging API. The issue has now been resolved.
        Aug 21, 12:44 PDT
        Voice Call Failures Between a Subset of Twilio Phone Numbers and Multiple Networks in Japan
        Resolved - The incident has been resolved and voice calls between a subset of Twilio Phone Numbers and network subscribers on affected networks in Japan are operating normally.
        Aug 21, 03:04 PDT
        Monitoring - We have observed a recovery in voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 21, 00:57 PDT
        Identified - Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 21, 00:09 PDT
        SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to Altan Redes Mexico
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Altan Redes network subscribers in Mexico is operating normally.
        Aug 21, 00:27 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 20, 23:57 PDT
        Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 20, 22:52 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 20, 21:08 PDT
        Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 20, 20:08 PDT

        Aug 20, 2026

        Republic of the Congo SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 20, 23:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 20, 17:00 PDT
        Scheduled -

        Our SMS carrier partner in the Republic of the Congo is conducting a planned maintenance from 20 August 2026 at 17:00 PDT until 20 August 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Republic of the Congo handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Aug 20, 14:57 PDT
        Voice Call Failures Between a Subset of Twilio Phone Numbers and Multiple Networks in Japan
        Resolved - Upon further investigation into reported voice call disruptions in Japan, our team verified that the impact is limited to a single account rather than a platform-wide issue. Consequently, we are closing this public status page entry. Our team has reached out directly to the impacted customer to deliver targeted support and resolution details.
        Aug 20, 21:50 PDT
        Identified - Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 20, 21:20 PDT
        Investigating - Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 20, 21:13 PDT
        RND Database Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 20, 20:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 20, 17:02 PDT
        Scheduled - RND will perform scheduled maintenance to upgrade the database. During this timeframe, all query lookups using the RND package will be impacted due to system downtime. Please refrain from performing lookup queries using the RND package until the maintenance period ends.
        Aug 20, 07:23 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Aug 20, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 18, 13:00 PDT
        Scheduled -

        The MegaFon network in Russia is conducting a series of planned maintenances from 18 August 2026 at 13:00 PDT until 20 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from MegaFon Russia handsets.



        Note, the maintenance will be carried out on each of the following dates and times:


        18 August 2026 at 13:00 PDT until 18 August 2026 at 17:00 PDT

        20 August 2026 at 13:00 PDT until 20 August 2026 at 17:00 PDT
        Aug 14, 08:05 PDT
        Russia SMS Carrier Maintenance - Gazprombank Mobile
        Completed - The scheduled maintenance has been completed.
        Aug 20, 14:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 20, 13:01 PDT
        Scheduled -

        The Gazprombank Mobile network in Russia is conducting a planned maintenance from 20 August 2026 at 13:00 PDT until 20 August 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.
        Aug 18, 15:23 PDT
        Voice Call Post Dial Delay from Twilio Phone Numbers to Mexico
        Resolved - The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Mexico are operating normally.
        Aug 20, 13:04 PDT
        Monitoring - We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 20, 11:24 PDT
        Identified - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 20, 10:56 PDT
        Investigating - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 20, 10:38 PDT
        Indonesia SMS Carrier Maintenance - XL Axiata
        Completed - The scheduled maintenance has been completed.
        Aug 20, 13:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 20, 10:00 PDT
        Scheduled -

        The XL Axiata network in Indonesia is conducting a planned maintenance from 20 August 2026 at 10:00 PDT until 20 August 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata Indonesia handsets.
        Aug 18, 01:37 PDT
        Users Faced a Generic Error "Can Not Be the Same as Your Last Password." When Attempting to Reset Their Password.
        Resolved - Users faced a generic error "can not be the same as your last password." when attempting to reset their password between 2026-08-20 21:59 UTC and 2026-08-24 17:15:05 UTC. During this period of time customers may have experienced issues resetting their passwords. The issue has now been resolved.
        Aug 20, 13:00 PDT
        SMS Delivery Delays From a Subset of Twilio Short Codes to T-Mobile United States
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States is operating normally.
        Aug 20, 09:07 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 20, 07:05 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 20, 06:35 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 20, 05:32 PDT
        United States MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 20, 03:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 20, 01:00 PDT
        Scheduled -

        Our MMS carrier partner in the United States is conducting a planned maintenance from 20 August 2026 at 01:00 PDT until 20 August 2026 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via subset of United States short codes.
        Jul 30, 14:50 PDT
        United States and Canada Twilio SMS and MMS Maintenance
        Completed - The scheduled maintenance has been completed.
        Aug 20, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 19, 20:00 PDT
        Scheduled - Twilio is conducting a planned maintenance from 19 August 2026 at 20:00 PDT until 20 August 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to United States and Canada handsets when sending via subset of long codes and short codes.
        Jul 6, 19:25 PDT

        Aug 19, 2026

        Saudi Arabia SMS Carrier Maintenance - Mobily
        Completed - The scheduled maintenance has been completed.
        Aug 19, 22:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 19, 14:01 PDT
        Scheduled -

        The Mobily network in Saudi Arabia is conducting a planned maintenance from 19 August 2026 at 14:00 PDT until 19 August 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Mobily Saudi Arabia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Aug 19, 04:06 PDT
        Republic of Serbia SMS Carrier Maintenance - MTS
        Completed - The scheduled maintenance has been completed.
        Aug 19, 22:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 19, 18:30 PDT
        Update - We will be undergoing scheduled maintenance during this time.
        Aug 19, 04:28 PDT
        Scheduled -

        The MTS network in Republic of Serbia is conducting a planned maintenance from 19 August 2026 at 18:30 PDT until 19 August 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Republic of Serbia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Aug 19, 04:23 PDT
        MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in United States
        Resolved - The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to network subscribers on affected networks in the United States is operating normally.
        Aug 19, 20:13 PDT
        Update - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Aug 19, 18:10 PDT
        Monitoring - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 19, 16:09 PDT
        Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 19, 14:48 PDT
        Identified - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 19, 13:46 PDT
        Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 19, 13:34 PDT
        Event Streams Delivery Stopped
        Resolved - The issue impacting event delivery has been resolved and Event Streams is operating normally at this time.
        Aug 19, 18:02 PDT
        Monitoring - Event Streams delivery is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Aug 19, 17:35 PDT
        Update - Our engineers have identified the issue affecting Event Streams delivery and are continuing work to deploy a fix. Customers may continue to experience interruptions in receiving events. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 19, 16:51 PDT
        Identified - Our engineers have identified the issue affecting Event Streams delivery and are working to deploy a fix. Customers may continue to experience interruptions in receiving events. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Aug 19, 16:36 PDT
        Update - We are aware of an issue affecting Event Streams delivery. Customers may experience interruptions in receiving events. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 19, 15:48 PDT
        Investigating - Our monitoring systems have detected a potential issue with Event Streams failing to deliver events. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        Aug 19, 15:45 PDT
        Lesotho SMS Carrier Maintenance - Vodacom
        Completed - The scheduled maintenance has been completed.
        Aug 19, 18:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 19, 13:02 PDT
        Scheduled -

        The Vodacom network in Lesotho is conducting a planned maintenance from 19 August 2026 at 13:00 PDT until 19 August 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodacom Lesotho handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Aug 19, 04:39 PDT
        Increased Latency and Failures on Porting APIs
        Resolved - The latency and failures been resolved and Porting APIs are operating normally at this time.
        Aug 19, 17:58 PDT
        Update - The Porting APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Aug 19, 17:33 PDT
        Update - The Porting APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Aug 19, 15:40 PDT
        Monitoring - The Porting APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Aug 19, 15:10 PDT
        Update - We are still investigating intermittent latency and failures on Porting APIs. At this time customers may continue to see 500 errors when calling the Porting APIs. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Aug 19, 14:42 PDT
        Update - We are investigating intermittent latency and failures on Porting APIs. At this time customers may see 500 errors when calling the Porting APIs. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Aug 19, 13:45 PDT
        Investigating - Our monitoring systems have detected a potential issue with increased latency and failures on porting APIs. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        Aug 19, 13:38 PDT
        Russia SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        Aug 19, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 19, 13:00 PDT
        Scheduled -

        The Tele2 network in Russia is conducting a planned maintenance from 19 August 2026 at 13:00 PDT until 19 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        Jul 31, 08:37 PDT
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Aug 19, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 19, 13:01 PDT
        Scheduled -

        The Beeline network in Russia is conducting a planned maintenance from 19 August 2026 at 13:00 PDT until 19 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Aug 17, 05:56 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        Aug 19, 16:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Aug 19, 15:00 PDT
        Scheduled -

        Our carrier partner Three United Kingdom is conducting a planned maintenance from 19 August 2026 at 15:00 PDT until 19 August 2026 at 16:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Aug 11, 12:52 PDT
        SMS Delivery Delays from Twilio to T-Mobile Germany
        Resolved - The incident has been resolved and SMS delivery from Twilio to T-Mobile network subscribers in Germany is operating normally.
        Aug 19, 14:57 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to T-Mobile network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Aug 19, 12:59 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 19, 12:44 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Aug 19, 12:36 PDT

        Aug 18, 2026

        Aug 17, 2026

        No incidents reported.

        Aug 16, 2026

        No incidents reported.

        Aug 15, 2026

        No incidents reported.

        Aug 14, 2026

        No incidents reported.

        Aug 13, 2026

        No incidents reported.

        Aug 12, 2026

        No incidents reported.

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