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Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics
        Subset of AU Sender ID Registration Submissions Directly Transitioning to REJECTED
        Monitoring - Our engineers have implemented a fix to a subset of AU Sender ID registration submissions directly transitioning to REJECTED. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.
        May 29, 2026 - 05:01 PDT
        Update - Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 28, 2026 - 15:17 PDT
        Update - Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 27, 2026 - 15:18 PDT
        Update - Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 26, 2026 - 15:18 PDT
        Update - Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 24, 2026 - 15:21 PDT
        Update - Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 23, 2026 - 15:26 PDT
        Update - Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 22, 2026 - 15:32 PDT
        Update - Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 21, 2026 - 15:32 PDT
        Update - Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 20, 2026 - 15:34 PDT
        Update - Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 19, 2026 - 15:47 PDT
        Update - Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 18, 2026 - 16:09 PDT
        Update - Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 17, 2026 - 16:09 PDT
        Update - Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 16, 2026 - 16:45 PDT
        Update - Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 15, 2026 - 16:45 PDT
        Update - We are continuing to investigate an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 15, 2026 - 14:51 PDT
        Identified - Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 15, 2026 - 13:51 PDT
        SMS Delivery Failures from a Subset of Twilio Short Codes to Google Voice United States
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 28, 2026 - 21:34 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 27, 2026 - 21:34 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 26, 2026 - 21:28 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 25, 2026 - 21:27 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 24, 2026 - 21:26 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 23, 2026 - 21:26 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 22, 2026 - 21:25 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 21, 2026 - 21:25 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 20, 2026 - 21:16 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 19, 2026 - 21:15 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 18, 2026 - 21:08 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 17, 2026 - 21:08 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 16, 2026 - 21:00 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 15, 2026 - 21:00 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 14, 2026 - 20:59 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 13, 2026 - 20:59 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 12, 2026 - 20:59 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 11, 2026 - 20:52 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 10, 2026 - 20:50 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 09, 2026 - 20:50 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 08, 2026 - 20:44 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 07, 2026 - 20:44 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 06, 2026 - 20:43 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 05, 2026 - 20:43 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        May 05, 2026 - 04:43 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 04, 2026 - 20:42 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 04, 2026 - 16:41 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 04, 2026 - 14:41 PDT
        Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 04, 2026 - 13:40 PDT
        Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 04, 2026 - 13:40 PDT
        United Kingdom SMS Carrier Maintenance - O2
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 26, 2026 - 13:30 PDT
        Scheduled - The O2 network in the United Kingdom is conducting a planned maintenance from 26 May 2026 at 13:30 PDT until 29 May 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 United Kingdom handsets.
        May 26, 2026 13:30 - May 29, 2026 22:00 PDT
        Uptime over the past 90 days. View historical uptime.
        PROGRAMMABLE MESSAGING Operational
        90 days ago
        99.99 % uptime
        Today
        MMS Operational
        SMS Operational
        SMPP Operational
        Messaging Channels Operational
        Notify Operational
        Conversations Operational
        Messaging Insights Operational
        Messaging Services Operational
        Content API Operational
        Toll-free verification Operational
        90 days ago
        100.0 % uptime
        Today
        RCS Messaging Operational
        90 days ago
        100.0 % uptime
        Today
        Programmable Messaging API Operational
        90 days ago
        99.98 % uptime
        Today
        Intelligent Alerts Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE US1 Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN US1 Operational
        SIP Interface US1 Operational
        Client Web US1 Operational
        Client Mobile US1 Operational
        Conference US1 Operational
        Recording US1 Operational
        Queue US1 Operational
        Text-to-Speech US1 Operational
        Recording Transcriptions US1 Operational
        TwiML US1 Operational
        Voice Insights US1 Operational
        Speech Recognition (Gather Speech) US1 Operational
        Realtime Transcriptions US1 Operational
        90 days ago
        100.0 % uptime
        Today
        Intelligence US1 Operational
        Pay US1 Operational
        Media Streams US1 Operational
        Dialogflow US1 Operational
        ConversationRelay US1 Operational
        90 days ago
        100.0 % uptime
        Today
        Voice REST API US1 Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE AU1 Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN AU1 Operational
        SIP Interface AU1 Operational
        Client Web AU1 Operational
        Client Mobile AU1 Operational
        Conference AU1 Operational
        Recording AU1 Operational
        Queue AU1 Operational
        Text-to-Speech AU1 Operational
        Recording Transcriptions AU1 Operational
        TwiML AU1 Operational
        Voice Insights AU1 Operational
        Speech Recognition (Gather Speech) AU1 Operational
        Realtime Transcriptions AU1 Operational
        90 days ago
        100.0 % uptime
        Today
        Pay AU1 Operational
        Media Streams AU1 Operational
        ConversationRelay AU1 Operational
        Voice REST API AU1 Operational
        PROGRAMMABLE VOICE IE1 Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN IE1 Operational
        SIP Interface IE1 Operational
        Client Web IE1 Operational
        Client Mobile IE1 Operational
        Conference IE1 Operational
        Recording IE1 Operational
        Queue IE1 Operational
        Text-to-Speech IE1 Operational
        Recording Transcriptions IE1 Operational
        TwiML IE1 Operational
        Voice Insights IE1 Operational
        Speech Recognition (Gather Speech) IE1 Operational
        Realtime Transcriptions IE1 Operational
        90 days ago
        100.0 % uptime
        Today
        Pay IE1 Operational
        Media Streams IE1 Operational
        ConversationRelay IE1 Operational
        Voice REST API IE1 Operational
        ACCOUNT SECURITY Operational
        Authy 2FA Operational
        Verify Operational
        Authy App Operational
        Lookup Operational
        ELASTIC SIP TRUNKING US1 Operational
        Origination US1 Operational
        Termination US1 Operational
        ELASTIC SIP TRUNKING AU1 Operational
        Origination AU1 Operational
        Termination AU1 Operational
        ELASTIC SIP TRUNKING IE1 Operational
        Origination IE1 Operational
        Termination IE1 Operational
        TaskRouter Operational
        FLEX Operational
        Flex Application Platform Operational
        Flex Insights Operational
        Flex Agent Desktop Operational
        Flex Queue Stats Operational
        Flex Teams View Operational
        Flex Admin Console Operational
        Flex Routing Operational
        Flex Conversations Operational
        Flex Programmable Chat Operational
        Flex Programmable Voice Operational
        Proxy Operational
        Flex Plugins Operational
        Flex Billing Operational
        CONVERSATIONS Operational
        Conversation Orchestrator Operational
        Conversation Intelligence Operational
        Conversation Memory Operational
        Enterprise Knowledge Operational
        TWILIO EMAIL Operational
        Mailsend: Comms API Operational
        Logs Operational
        INTERCONNECT Operational
        PHONE NUMBERS Operational
        PROGRAMMABLE CHAT Operational
        PROGRAMMABLE VIDEO Operational
        90 days ago
        100.0 % uptime
        Today
        Group Rooms Operational
        Peer-to-Peer Rooms Operational
        Recordings Operational
        Compositions Operational
        Network Traversal Service Operational
        Go Rooms Operational
        Video Insights Operational
        Realtime Transcriptions Operational
        90 days ago
        100.0 % uptime
        Today
        PROXY Operational
        SERVERLESS Operational
        Studio Operational
        Functions Operational
        Assets Operational
        TwiML Bins Operational
        Sync Operational
        DEVELOPER TOOLS Operational
        Console Operational
        Event Streams Operational
        Debugger & Alarms Operational
        Documentation Operational
        REST API Operational
        Bulk Export Operational
        TWILIO PLATFORM Operational
        Billing Operational
        Customer Support Center Operational
        Other Operational
        Account Insights Operational
        Trust Hub Operational
        Organization Operational
        CARRIER NETWORK Degraded Performance
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Short Code, North America Operational
        MMS Short Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        Voice, North America Operational
        Voice, Latin America Operational
        SMS, Latin America Operational
        Voice, APAC Operational
        SMS, APAC Operational
        MMS, APAC Degraded Performance
        Voice, Europe Operational
        SMS, Europe Operational
        Voice, Middle East & Africa Operational
        SMS, Middle East & Africa Operational
        Verify Silent Network Auth Operational
        Lookup Identity Match Operational
        Lookup Line Type Intelligence [Legacy API] Operational
        Lookup Line Type Intelligence [Twilio API] Operational
        Lookup SIM Swap Operational
        Legacy Identity MatchAndAttributes Operational
        FRONTLINE Operational
        Sender ID Degraded Performance
        90 days ago
        100.0 % uptime
        Today
        ZIPWHIP MESSAGING Operational
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        ZIPWHIP TOOLS Operational
        Zipwhip Provisioner Dashboard and API Operational
        Zipwhip Support Ticketing Operational
        Toll-Free Verification Portal Operational
        Operational
        Degraded Performance
        Partial Outage
        Major Outage
        Maintenance
        Major outage
        Partial outage
        No downtime recorded on this day.
        No data exists for this day.
        had a major outage.
        had a partial outage.

        No incidents or maintenance related to this downtime.

        Scheduled Maintenance

        United Kingdom Account Security Carrier Partner Maintenance - Vodafone May 30, 2026 13:05-22:15 PDT

        Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 30 May 2026 at 13:05 PDT until 30 May 2026 at 22:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Posted on May 29, 2026 - 03:55 PDT

        United Kingdom Account Security Carrier Partner Maintenance - Three May 31, 2026 17:15-19:15 PDT

        Our carrier partner Three United Kingdom is conducting an emergency maintenance from 31 May 2026 at 17:15 PDT until 31 May 2026 at 19:15 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Posted on May 28, 2026 - 08:26 PDT

        Australia Voice Carrier Partner Maintenance Jun 1, 2026 04:00-05:00 PDT

        Our Voice carrier partner in Australia is conducting a planned maintenance from 01 June 2026 at 04:00 PDT until 01 June 2026 at 05:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
        Posted on May 25, 2026 - 00:02 PDT

        Russia SMS Carrier Maintenance - Beeline Jun 1, 2026 13:00-17:00 PDT

        The Beeline network in Russia is conducting a planned maintenance from 01 June 2026 at 13:00 PDT until 01 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Posted on May 28, 2026 - 08:03 PDT

        Belarus SMS Carrier Maintenance - MTS Jun 1, 2026 14:00-22:35 PDT

        The MTS network in Belarus is conducting a planned maintenance from 01 June 2026 at 14:00 PDT until 01 June 2026 at 22:35 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Belarus handsets.
        Posted on May 25, 2026 - 05:20 PDT

        United Kingdom SMS Carrier Maintenance - O2 Jun 1, 2026 14:30-22:00 PDT

        The O2 network in the United Kingdom is conducting a planned maintenance from 01 June 2026 at 14:30 PDT until 01 June 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 United Kingdom handsets.
        Posted on May 28, 2026 - 16:21 PDT

        United States SMS Carrier Maintenance - Liberty Jun 1, 2026 19:00-23:30 PDT

        The Liberty network in the United States is conducting a planned maintenance from 01 June 2026 at 19:00 PDT until 01 June 2026 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Liberty United States handsets when sending via long codes and short codes.
        Posted on May 27, 2026 - 20:21 PDT

        Malaysia SMS Carrier Maintenance - Tune Talk Jun 2, 2026 09:00-09:15 PDT

        The Tune Talk network in Malaysia is conducting a planned maintenance from 02 June 2026 at 09:00 PDT until 02 June 2026 at 09:15 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tune Talk Malaysia handsets.
        Posted on May 26, 2026 - 07:21 PDT

        US SMS Carrier Maintenance - Small US Carriers Jun 2, 2026 21:00 - Jun 3, 2026 01:00 PDT

        A subset of small networks in the US are conducting a planned maintenance from 02 June 2026 at 21:00 PDT until 03 June 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
        Posted on May 27, 2026 - 18:13 PDT

        Mexico SMS Carrier Partner Maintenance Jun 2, 2026 21:00-23:00 PDT

        Our SMS carrier partner in Mexico is conducting a planned maintenance from 02 June 2026 at 21:00 PDT until 02 June 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel Mexico handsets via Mexico short codes.
        Posted on May 27, 2026 - 14:14 PDT

        Japan SMS Carrier Maintenance - NTT docomo Jun 3, 2026 05:00-06:00 PDT

        The NTT docomo network in Japan is conducting a planned maintenance from 03 June 2026 at 05:00 PDT until 03 June 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to NTT docomo Japan handsets.
        Posted on May 22, 2026 - 01:07 PDT

        United States and Canada Twilio SMS and MMS Maintenance Jun 3, 2026 20:00 - Jun 4, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 03 June 2026 at 20:00 PDT until 04 June 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
        Posted on May 01, 2026 - 00:51 PDT

        Australia Voice Carrier Partner Maintenance Jun 4, 2026 04:00-05:00 PDT

        Our Voice carrier partner in Australia is conducting a planned maintenance from 04 June 2026 at 04:00 PDT until 04 June 2026 at 05:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
        Posted on May 26, 2026 - 17:47 PDT

        Netherlands SMS Carrier Maintenance - KPN Jun 4, 2026 15:05-17:00 PDT

        The KPN network in the Netherlands is conducting a planned maintenance from 04 June 2026 at 15:05 PDT until 04 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to KPN Netherlands handsets.
        Posted on May 19, 2026 - 20:40 PDT

        Russia SMS Carrier Maintenance - Volna mobile, Win Mobile and Personnal Communicational Jun 5, 2026 12:00-17:00 PDT

        The Volna mobile, Win Mobile and Personnal Communicational networks in Russia are conducting a planned maintenance from 05 June 2026 at 12:00 PDT until 05 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Volna mobile, Win Mobile and Personnal Communicational Russia handsets.
        Posted on Apr 30, 2026 - 14:59 PDT

        United States MMS Carrier Partner Maintenance Jun 8, 2026 01:00-02:30 PDT

        Our MMS carrier partner in the United States is conducting a planned maintenance from 08 June 2026 at 01:00 PDT until 08 June 2026 at 02:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States long codes and short codes.
        Posted on May 21, 2026 - 08:41 PDT

        Australia Voice Carrier Partner Maintenance Jun 8, 2026 04:00-05:00 PDT

        Our Voice carrier partner in Australia is conducting a planned maintenance from 08 June 2026 at 04:00 PDT until 08 June 2026 at 05:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
        Posted on May 26, 2026 - 17:47 PDT

        United States MMS Carrier Partner Maintenance Jun 9, 2026 01:00-03:00 PDT

        Our MMS carrier partner in the United States is conducting a planned maintenance from 09 June 2026 at 01:00 PDT until 09 June 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States long codes and short codes.
        Posted on May 21, 2026 - 08:41 PDT

        Peru SMS Carrier Partner Maintenance Jun 9, 2026 20:30-21:30 PDT

        Our SMS carrier partner in Peru is conducting a planned maintenance from 09 June 2026 at 20:30 PDT until 09 June 2026 at 21:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Peru handsets via subset of Peru short codes.
        Posted on May 05, 2026 - 11:42 PDT

        United States and Canada Twilio SMS and MMS Maintenance Jun 10, 2026 20:00 - Jun 11, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 10 June 2026 at 20:00 PDT until 11 June 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
        Posted on May 01, 2026 - 00:52 PDT

        United States MMS Carrier Partner Maintenance Jun 11, 2026 01:00-02:30 PDT

        Our MMS carrier partner in the United States is conducting a planned maintenance from 11 June 2026 at 01:00 PDT until 11 June 2026 at 02:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
        Posted on May 28, 2026 - 05:48 PDT

        Canada Account Security Service Partner Maintenance Jun 11, 2026 21:00 - Jun 12, 2026 01:00 PDT

        Our service partner is conducting a planned maintenance from 11 June 2026 at 21:00 PDT until 12 June 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
        Posted on May 27, 2026 - 14:17 PDT

        Twilio Interconnect Maintenance Jun 15, 2026 07:00-08:30 PDT

        Twilio will conduct planned maintenance on the Singapore Twilio network from 15 Jun 2026 at 7:00 PDT until 15 Jun 2026 at 8:30 PDT During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on May 15, 2026 - 11:31 PDT

        Twilio Voice Maintenance Jun 15, 2026 07:00-08:30 PDT

        Update - We will be undergoing scheduled maintenance during this time.
        May 15, 2026 - 11:01 PDT
        Scheduled - Twilio will conduct planned maintenance on the Singapore Twilio network from 15 Jun 2026 at 7:00 PDT until 15 Jun 2026 at 8:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        May 15, 2026 - 11:00 PDT

        United States and Canada Twilio SMS and MMS Maintenance Jun 17, 2026 20:00 - Jun 18, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 17 June 2026 at 20:00 PDT until 18 June 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
        Posted on May 01, 2026 - 00:52 PDT

        United States and Canada Twilio SMS and MMS Maintenance Jun 24, 2026 20:00 - Jun 25, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 24 June 2026 at 20:00 PDT until 25 June 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
        Posted on May 01, 2026 - 00:52 PDT

        Twilio Interconnect Maintenance Jun 29, 2026 06:00-07:30 PDT

        Twilio will conduct planned maintenance on the Japan Twilio edge location from 29 Jun 2026 at 6:00 PDT until 29 Jun 2026 at 7:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on May 28, 2026 - 19:03 PDT

        Twilio Voice Maintenance Jun 29, 2026 06:00-07:30 PDT

        Twilio will conduct planned maintenance on the Japan Twilio edge location from 29 Jun 2026 at 6:00 PDT until 29 Jun 2026 at 7:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Posted on May 28, 2026 - 19:00 PDT
        System Metrics Month Week Day
        API Response Time - North America
        Fetching
        API Response Time - Europe
        Fetching
        May 29, 2026
        SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Italy
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to affected networks in Italy is operating normally.
        May 29, 05:03 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 29, 03:16 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 29, 02:36 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 29, 00:04 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 28, 23:03 PDT
        SMS Delivery Delays and Failures from a Subset of Twilio Phone Numbers to Rakuten Japan
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Rakuten network subscribers in Japan is operating normally.
        May 29, 00:52 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Rakuten network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 28, 23:01 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 28, 23:00 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 28, 21:00 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 28, 19:59 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 28, 19:49 PDT
        SMS Delivery Delays and Failures From United States to a Subset of Twilio Phone Numbers
        Resolved - The incident has been resolved and SMS delivery from the United States to a subset of Twilio Phone Numbers is operating normally.
        May 29, 00:13 PDT
        Monitoring - We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio United States Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 29, 00:10 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from network subscribers in the United States to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 29, 00:09 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to a subset of Twilio United States Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 28, 23:18 PDT
        May 28, 2026
        SMS Delivery Failures Between Twilio and Multiple Networks in France
        Resolved - The incident has been resolved and SMS delivery between Twilio and network subscribers on affected networks in France is operating normally.
        May 28, 23:08 PDT
        Update - We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in France and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 28, 19:48 PDT
        Monitoring - We have observed a recovery in SMS delivery between Twilio and multiple networks in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 28, 17:47 PDT
        Update - Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Numbers and network subscribers on multiple networks in France. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 28, 16:56 PDT
        Investigating - Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Short Codes and multiple networks in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 28, 15:54 PDT
        SMS and MMS Delivery Delays from Twilio to Verizon United States
        Resolved - The incident has been resolved and SMS and MMS delivery from Twilio to Verizon network subscribers in the United States are operating normally.
        May 28, 22:54 PDT
        Update - We have observed a recovery in SMS and MMS delivery from Twilio Phone Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 28, 18:49 PDT
        Monitoring - We have observed a recovery in SMS and MMS delivery from Twilio to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 28, 16:34 PDT
        Update - We have observed a recovery in SMS delivery however, customers may still experience MMS delivery delays when sending from Twilio phone numbers to Verizon subscribers in the United States. Our engineering team has identified the root cause and is actively working on a resolution. We will provide another update in 8 hours, or sooner if new information becomes available.
        May 28, 13:56 PDT
        Update - We have observed a recovery in SMS delivery however, customers may still experience MMS delivery delays when sending from Twilio phone numbers to Verizon subscribers in the United States. Our engineering team has identified the root cause and is actively working on a resolution. We will provide another update in 8 hours, or sooner if new information becomes available.
        May 28, 02:47 PDT
        Update - We have observed a recovery in SMS delivery however, customers may still experience MMS delivery delays when sending from Twilio phone numbers to Verizon subscribers in the United States. Our engineering team has identified the root cause and is actively working on a resolution. We will provide another update in 8 hours, or sooner if new information becomes available.
        May 28, 01:37 PDT
        Update - We have observed a recovery in SMS delivery however, customers may still experience MMS delivery delays when sending from Twilio phone numbers to Verizon subscribers in the United States. Our engineering team has identified the root cause and is actively working on a resolution. We will provide another update in 8 hours, or sooner if new information becomes available.
        May 27, 18:45 PDT
        Update - Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 27, 14:30 PDT
        Update - Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 27, 12:19 PDT
        Identified - Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 27, 11:18 PDT
        Update - Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 27, 11:14 PDT
        Investigating - Twilio customers may be experiencing SMS and MMS delivery delays from Twilio Phone Numbers to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 27, 10:13 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        May 28, 22:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 28, 13:05 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 28 May 2026 at 13:05 PDT until 28 May 2026 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        May 26, 05:36 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        May 28, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 28, 13:00 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 28 May 2026 at 13:00 PDT until 28 May 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        May 22, 13:49 PDT
        SMS Delivery Delays from Twilio Phone Numbers to MTN Zambia
        Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to MTN network subscribers in Zambia is operating normally.
        May 28, 14:05 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to MTN network subscribers in Zambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 28, 12:01 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 28, 11:01 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 28, 10:39 PDT
        Russia SMS Carrier Maintenance - Gazprom Telekom
        Completed - The scheduled maintenance has been completed.
        May 28, 13:59 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 28, 13:01 PDT
        Scheduled - The Gazprom Telekom network in Russia is conducting a planned maintenance from 28 May 2026 at 13:00 PDT until 28 May 2026 at 13:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprom Telekom Russia handsets.
        May 25, 05:19 PDT
        [Retro] [SNOC] SMS Delivery Failure To A Subset Of Twilio Numbers In United Kingdom
        Resolved - Twilio customers may be experiencing SMS delivery delays from Twilio to Botswana. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 28, 05:20 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Botswana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 28, 04:19 PDT
        [Retro]SMS Delivery Delays and Failures between Twilio and Multiple Networks in United Kingdom
        Resolved - The incident has been resolved and SMS delivery between Twilio and affected networks in the United Kingdom is operating normally.
        May 28, 05:19 PDT
        Monitoring - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 28, 05:16 PDT
        United States SMS and MMS Carrier Partner Maintenance
        Completed - This planned maintenance has been cancelled, and a rescheduled date has not yet been determined. We will keep you updated. Thank you for your understanding.
        May 28, 04:18 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 28, 03:00 PDT
        Scheduled - Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 28 May 2026 at 03:00 PDT until 28 May 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via United States short codes.
        May 22, 16:09 PDT
        Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Ecuador
        Resolved - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Ecuador and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 28, 02:12 PDT
        Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Ecuador and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 28, 00:06 PDT
        Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 27, 23:17 PDT
        Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 27, 19:16 PDT
        Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 27, 17:16 PDT
        Identified - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 27, 16:15 PDT
        United States and Canada Twilio SMS Maintenance
        Completed - The scheduled maintenance has been completed.
        May 28, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 27, 20:00 PDT
        Scheduled - Twilio is conducting a planned maintenance from 27 May 2026 at 20:00 PDT until 28 May 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Apr 14, 00:13 PDT
        May 27, 2026
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        May 27, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 27, 13:00 PDT
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 27 May 2026 at 13:00 PDT until 27 May 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        May 25, 01:55 PDT
        Russia SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        May 27, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 13, 13:00 PDT
        Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 13 May 2026 at 13:00 PDT until 27 May 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        13 May 2026 at 13:00 PDT until 13 May 2026 at 17:00 PDT

        18 May 2026 at 13:00 PDT until 18 May 2026 at 17:00 PDT

        20 May 2026 at 13:00 PDT until 20 May 2026 at 17:00 PDT

        25 May 2026 at 13:00 PDT until 25 May 2026 at 17:00 PDT

        27 May 2026 at 13:00 PDT until 27 May 2026 at 17:00 PDT
        Apr 30, 02:05 PDT
        Twilio Accounts May Not Be Able to Add a Participant to a Conference Using the Create Participant API, or Modify the State of a Conference Participant (Hold, Unhold, Mute, Unmute) via the Participants API
        Resolved - Our engineers have monitored the fix and confirmed the issue with Flex and Twilio Conferences has been resolved. All services are now operating normally at this time.
        May 27, 16:35 PDT
        Monitoring - We also determined that this issue is also impacting Flex. Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.
        May 27, 15:06 PDT
        Investigating - We are investigating an issue with Twilio Accounts that may not be able to add a participant to a Conference using the Create Participant API, or modify the state of a Conference Participant (Hold, Unhold, Mute, Unmute) via the Participants API. We will provide another update in 1 hour or as soon as more information becomes available.
        May 27, 14:22 PDT
        SMS Delivery Failures from Network Subscribers to Twilio Denmark Phone Numbers
        Resolved - The incident has been resolved and SMS delivery from network subscribers to Twilio Denmark Phone Numbers is operating normally.
        May 27, 15:55 PDT
        Update - We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
        May 27, 07:21 PDT
        Update - We have observed a recovery in SMS delivery from network subscribers to Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
        May 26, 15:20 PDT
        Update - We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
        May 26, 07:18 PDT
        Update - We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 26, 03:17 PDT
        Monitoring - We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 26, 01:16 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 25, 15:44 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 24, 15:41 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 23, 15:40 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 22, 15:35 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        May 21, 15:34 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        May 20, 23:34 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 20, 15:34 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 20, 11:33 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 20, 09:32 PDT
        Identified - Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 20, 08:32 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 20, 08:01 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 20, 04:00 PDT
        Update - Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 20, 01:58 PDT
        Investigating - Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 20, 00:58 PDT
        Errors With Flex Agent Copilot
        Resolved - Our engineers have monitored the fix and confirmed the issue with Errors in Flex Agent Copilot generating Conversation Wrap Up Notes has been resolved. All services are now operating normally at this time.
        May 27, 13:18 PDT
        Monitoring - Errors in Flex Agent Copilot generating Conversation Wrap Up Notes is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        May 27, 11:44 PDT
        Identified - Our engineers have identified the issue where we are seeing errors with Flex Agent Copilot generating Conversation Wrap Up Notes. This issue is due to upstream performance degradation with one of our vendors. Our team is actively monitoring the situation alongside their team to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 27, 10:40 PDT
        SMS Delivery Delays from Twilio to Wind Tre Italy
        Resolved - The incident has been resolved and SMS delivery from Twilio to Wind Tre network subscribers in Italy is operating normally.
        May 27, 11:44 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to Wind Tre network subscribers in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 27, 10:02 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Wind Tre network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 27, 07:57 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Wind Tre network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 27, 06:57 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Wind Tre network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 27, 05:54 PDT
        Delays in Conference Insights Pipeline Voice Insights
        Resolved - Conference Insights Pipeline Voice Insights issue has been resolved and is operating normally at this time.
        May 27, 10:44 PDT
        Monitoring - Conference Insights Pipeline Voice Insights is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        May 27, 10:20 PDT
        Identified - Our engineers have identified Delays in Conference Insights Pipeline Voice Insights and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 27, 10:00 PDT
        Processing Delays Within Conversation Intelligence V2
        Resolved - Delays within Conversation Intelligence v2 and Flex Agent Copilot has been resolved and is operating normally at this time.
        May 27, 10:13 PDT
        Monitoring - Conversation Intelligence v2 and Flex Agent Copilot is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        May 27, 09:42 PDT
        Update - We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Additionally we are seeing errors with Flex Agent Copilot generating Conversation Wrap Up Notes. This issue is due to upstream performance degradation with one of our vendors. Our team is actively monitoring the situation alongside their team to ensure services return to normal as quickly as possible. We expect to provide another update in 2 hour or as soon as more information becomes available.
        May 27, 08:35 PDT
        Update - We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Our team is actively monitoring the situation to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 27, 08:28 PDT
        Update - We are continuing to work on a fix for this issue.
        May 27, 08:27 PDT
        Identified - We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Our team is actively monitoring the situation to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 27, 08:08 PDT
        Delays in Conference Recording Availability
        Resolved - Conference Recording Availability has been resolved and is operating normally at this time.
        May 27, 09:47 PDT
        Monitoring - Conference Recording Availability is now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
        May 27, 09:17 PDT
        Investigating - Twilio engineers are investigating delays in conference recording availability. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        May 27, 08:17 PDT
        Twilio Voice Maintenance
        Completed - The scheduled maintenance has been completed.
        May 27, 07:31 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 27, 06:00 PDT
        Scheduled - Twilio will conduct planned maintenance on the Japan Twilio edge location from 27 May 2026 at 6:00 PDT until 27 May 2026 at 7:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Apr 23, 17:05 PDT
        Twilio Interconnect Maintenance
        Completed - The scheduled maintenance has been completed.
        May 27, 07:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 27, 06:01 PDT
        Scheduled - Twilio will conduct planned maintenance on the Japan Twilio edge location from 27 May 2026 at 6:00 PDT until 27 May 2026 at 7:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Apr 23, 17:07 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        May 27, 05:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 26, 21:00 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 26 May 2026 at 21:00 PDT until 27 May 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets via subset of United States long codes and short codes.
        May 25, 08:03 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        May 27, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 26, 20:00 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 26 May 2026 at 20:00 PDT until 27 May 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        May 22, 16:05 PDT
        May 26, 2026
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        May 26, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 26, 13:00 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 26 May 2026 at 13:00 PDT until 26 May 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        May 22, 13:49 PDT
        Italy SMS Carrier Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        May 26, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 26, 14:00 PDT
        Scheduled - The Vodafone network in Italy is conducting a planned maintenance from 26 May 2026 at 14:00 PDT until 26 May 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Italy handsets.
        May 15, 03:56 PDT
        SMS Delivery Delays from Twilio Phone Numbers to Megafon Russia
        Resolved - The incident has been resolved. This is due to an ongoing scheduled maintenance window. For further updates, please refer to the status page: https://status.twilio.com/incidents/zd7kc2mjn5bg
        May 26, 14:42 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Megafon network subscribers in Russia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 26, 14:24 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Megafon network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 26, 14:12 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Megafon network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 26, 13:12 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Megafon network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 26, 13:05 PDT
        SMS Delivery Delays from Twilio to Tigo Honduras
        Resolved - The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Honduras is operating normally.
        May 26, 11:16 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 26, 11:01 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 26, 09:00 PDT
        Monitoring - Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 26, 07:47 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 26, 06:02 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 26, 04:56 PDT
        Multiple API Endpoints Experiencing Timeouts
        Resolved - Our engineers have identified an issue where customer may have experienced unexpected 500 errors or increased latency when connecting to a subset of Twilio Rest APIs. We have been observing recovery for 45 minutes.
        May 26, 08:43 PDT
        Update - Our engineers have identified the issue high where customer might experience timeouts when connecting to Video API and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 26, 07:32 PDT
        Update - We are continuing to work on a fix for this issue.
        May 26, 07:27 PDT
        Identified - Our engineers have identified the issue high where customer might experience timeouts when connecting to Video API and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 26, 07:18 PDT
        Verify Endpoint Receiving Back Intermittent 502 Bd Gateway
        Resolved - We are still experiencing Verify issues, however, since there are several Twilio impacted services, we're resolving this post and we're consolidating all impacted products and services into one post. You can check the status of this at https://status.twilio.com/incidents/vj2tstpwyx4n.
        May 26, 08:21 PDT
        Update - We are continuing to work on a fix for this issue.
        May 26, 07:56 PDT
        Identified - Our engineers have identified the issue with Twilio Verify endpoints timeout and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 26, 07:35 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        May 26, 03:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 25, 20:00 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 25 May 2026 at 20:00 PDT until 26 May 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        May 21, 15:15 PDT
        SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil is operating normally.
        May 26, 02:21 PDT
        Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 25, 22:18 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 25, 20:18 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 25, 18:15 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 25, 17:13 PDT
        Emergency Maintenance For Flex Insights Historical Reporting
        Completed - The scheduled maintenance has been completed.
        May 26, 01:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 25, 23:00 PDT
        Scheduled - The Flex Insights Historical Reporting dashboard visualization partner in the US will be conducting emergency maintenance on Mon, May 25th, 2026, at 11:00 PM Pacific Daylight Time. The maintenance window is expected to last up to 2.5 hours. During this time, Flex Insights Historical Reporting Dashboards will be unavailable and scheduled ETLs will be affected.
        May 25, 08:20 PDT
        May 25, 2026
        Voice Call Failures from Multiple Networks to a Subset of Twilio Singapore Phone Numbers
        Resolved - The incident has been resolved and voice calls from network subscribers on affected networks to a subset of Twilio Singapore Phone Numbers are operating normally.
        May 25, 21:28 PDT
        Update - We have observed a recovery in voice calls from network subscribers to a subset of Twilio Singapore Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 25, 17:27 PDT
        Monitoring - We have observed a recovery in voice calls from network subscribers to a subset of Twilio Singapore Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 25, 15:25 PDT
        Update - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 25, 10:23 PDT
        Identified - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 25, 09:22 PDT
        Investigating - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Singapore Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 25, 09:14 PDT
        SMS Delivery Delays from Twilio to Multiple Networks in Turkey
        Resolved - The incident has been resolved and SMS delivery from Twilio to affected networks in Turkey is operating normally.
        May 25, 17:24 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Turkey and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 25, 13:20 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Turkey and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 25, 11:19 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Turkey. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 25, 10:17 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        May 25, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 25, 13:01 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 25 May 2026 at 13:00 PDT until 25 May 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        May 22, 13:49 PDT
        Japan SMS Carrier Maintenance - SoftBank Mobile
        Completed - The scheduled maintenance has been completed.
        May 25, 16:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 25, 07:00 PDT
        Scheduled - The SoftBank Mobile network in Japan is conducting a planned maintenance from 25 May 2026 at 07:00 PDT until 25 May 2026 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SoftBank Mobile Japan handsets.
        May 15, 08:05 PDT
        Twilio Interconnect Maintenance
        Completed - The scheduled maintenance has been completed.
        May 25, 14:31 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 25, 13:00 PDT
        Scheduled - Twilio will conduct planned maintenance on the Germany Twilio network from 25 May 2026 at 13:00 PDT until 25 May 2026 at 14:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Apr 23, 16:58 PDT
        Twilio Voice Maintenance
        Completed - The scheduled maintenance has been completed.
        May 25, 14:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 25, 13:00 PDT
        Scheduled - Twilio will conduct planned maintenance on the Germany Twilio network from 25 May 2026 at 13:00 PDT until 25 May 2026 at 14:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Apr 23, 16:52 PDT
        SMS Delivery Delays from Twilio Phone Numbers to Telkom South Africa
        Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to Telkom network subscribers in South Africa is operating normally.
        May 25, 13:30 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Telkom network subscribers in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 25, 09:54 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telkom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 25, 08:53 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telekom network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 25, 08:47 PDT
        Philippines SMS Carrier Maintenance - Globe Telecom
        Completed - The scheduled maintenance has been completed.
        May 25, 09:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 25, 09:00 PDT
        Scheduled - The Globe Telecom network in the Philippines is conducting a planned maintenance from 25 May 2026 at 09:00 PDT until 25 May 2026 at 09:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Globe Telecom Philippines handsets.
        May 21, 23:38 PDT
        SMS Delivery Delays From Twilio to Multiple Networks in Multiple Countries in Europe
        Resolved - SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe has been resolved and is operating normally at this time.
        May 25, 09:07 PDT
        Update - SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe is now operating normally. We’ll continue to monitor for the next 24 hours and we’ll provide the next update by May 25, 9:30 am PST.
        May 24, 09:15 PDT
        Update - SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe is now operating normally. We’ll continue to monitor for the next 24 hours and we’ll provide the next update by May 24, 9:30 am PST.
        May 23, 09:21 PDT
        Update - SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe is now operating normally. We’ll continue to monitor for the next 24 hours and we’ll provide the next update by May 23, 9:30 am PST.
        May 22, 09:20 PDT
        Update - SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe is now operating normally. We’ll continue to monitor for the next 24 hours and we’ll provide the next update by May 22, 9:30 am PST.
        May 21, 09:18 PDT
        Update - SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe is now operating normally. We’ll continue to monitor for the next 24 hours and we’ll provide the next update on May 21, 9:30 am PST.
        May 20, 09:43 PDT
        Update - SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe is now operating normally. We’ll continue to monitor for the next 24 hours and we’ll provide the next update on May 20, 9:30 am PST.
        May 19, 09:39 PDT
        Monitoring - SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        May 19, 07:23 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 19, 06:21 PDT
        Israel SMS Carrier Maintenance - Xphone
        Completed - The scheduled maintenance has been completed.
        May 25, 07:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 25, 07:01 PDT
        Scheduled - The Xphone network in Israel is conducting a planned maintenance from 25 May 2026 at 07:00 PDT until 25 May 2026 at 07:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Xphone Israel handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 25, 01:55 PDT
        May 24, 2026
        Twilio Accounts may not be able to Connect to Dialogflow VirtualAgent for Voice
        Resolved - We are no longer experiencing latency when conversing with Dialogflow CX agents via . This incident has been resolved.
        May 24, 23:21 PDT
        Update - We are observing recovery and improvement in latency when conversing with Dialogflow CX agents via . We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 24, 21:21 PDT
        Update - We are continuing to experience latency conversing with voice Dialogflow CX agents via . Our engineers are still investigating the issue with our partner. We will provide another update in 2 hours or as soon as more information becomes available.
        May 24, 19:30 PDT
        Investigating - Our engineers have identified an issue with elevated latency conversing with Dialogflow CX agents via and are currently investigating. We expect to provide another update in 1h or as soon as more information becomes available.
        May 24, 18:30 PDT
        Philippines SMS Carrier Maintenance - Globe Telecom
        Completed - The scheduled maintenance has been completed.
        May 24, 14:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 24, 12:00 PDT
        Scheduled - The Globe Telecom network in the Philippines is conducting a planned maintenance from 24 May 2026 at 12:00 PDT until 24 May 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Globe Telecom Philippines handsets.
        May 19, 00:02 PDT
        May 23, 2026
        SMS Delivery Delays from a Subset of Twilio Phone Numbers to TCell Tajikistan
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan is operating normally.
        May 23, 14:53 PDT
        Update - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
        May 23, 14:06 PDT
        Update - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 23, 10:06 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 23, 08:05 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 23, 05:25 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 23, 01:19 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 22, 23:18 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 22, 22:18 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 22, 22:17 PDT
        Japan SMS Carrier Maintenance - NTT docomo
        Completed - The scheduled maintenance has been completed.
        May 23, 14:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 23, 08:00 PDT
        Scheduled - The NTT docomo network in Japan is conducting a planned maintenance from 23 May 2026 at 08:00 PDT until 23 May 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from NTT docomo Japan handsets.
        May 19, 22:46 PDT
        High Number of Errors Related to Email Channel
        Resolved - Between 15:17 and 15:33 UTC, the Verify Email channel was degraded, and customers might have experienced increased latencies and errors. This may have resulted in duplicate emails to be sent to users. The issue has now been resolved.
        May 23, 09:26 PDT
        Planned Maintenance for Flex Insights Historical Reporting
        Completed - The scheduled maintenance has been completed.
        May 23, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 23, 01:00 PDT
        Scheduled - The Flex Insights Historical Reporting dashboard visualization partner in the US will be conducting planned maintenance on Sat, May 23rd, 2026, at 1:00 AM Pacific Daylight Time. The maintenance window is expected to last up to 3 hours. During this time, Flex Insights Historical Reporting Dashboards will be unavailable and scheduled ETLs will be affected.
        May 18, 22:48 PDT
        May 22, 2026
        Russia SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        May 22, 20:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 22, 13:00 PDT
        Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 22 May 2026 at 13:00 PDT until 22 May 2026 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
        May 18, 04:01 PDT
        MMS Delivery Delays from a Subset of Twilio Short Codes to T-Mobile United States
        Resolved - The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States is operating normally.
        May 22, 15:57 PDT
        Monitoring - We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 22, 14:39 PDT
        Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 22, 14:19 PDT
        Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 22, 12:12 PDT
        Identified - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 22, 11:12 PDT
        Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 22, 11:03 PDT
        Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 22, 10:03 PDT
        SMS Delivery Receipt Delays From a Subset of Twilio Long Codes and Toll-Free Numbers to Viaero United States
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Viaero. This incident has been resolved.
        May 22, 10:50 PDT
        Monitoring - We are observing recovery in SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
        May 22, 08:50 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
        May 22, 06:54 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
        May 21, 22:49 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
        May 21, 18:51 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
        May 21, 16:55 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        May 21, 15:59 PDT
        Pakistan SMS Carrier Maintenance - Jazz
        Completed - The scheduled maintenance has been completed.
        May 22, 07:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 22, 02:00 PDT
        Scheduled - The Jazz network in Pakistan is conducting an emergency maintenance from 22 May 2026 at 02:00 PDT until 22 May 2026 at 07:01 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Jazz Pakistan handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 21, 23:05 PDT
        United States SMS and MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        May 22, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 22, 02:01 PDT
        Scheduled - Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 22 May 2026 at 02:00 PDT until 22 May 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via United States short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 21, 13:16 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        May 22, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 21, 20:02 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 21 May 2026 at 20:00 PDT until 22 May 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        May 19, 19:43 PDT
        Japan SMS Carrier Maintenance - NTT docomo
        Completed - This planned maintenance has been cancelled, and a rescheduled date has been posted on our Statuspage. Thank you for your understanding.
        May 22, 00:07 PDT
        Scheduled - The NTT docomo network in Japan is conducting a planned maintenance from 27 May 2026 at 05:00 PDT until 27 May 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to NTT docomo Japan handsets.
        May 13, 04:58 PDT
        May 21, 2026
        United Kingdom SMS Carrier Maintenance - O2
        Completed - The scheduled maintenance has been completed.
        May 21, 22:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 19, 13:31 PDT
        Scheduled - The O2 network in the United Kingdom is conducting a planned maintenance from 19 May 2026 at 13:30 PDT until 21 May 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 United Kingdom handsets.
        May 18, 09:55 PDT
        United Kingdom Account Security Carrier Partner Maintenance - EE
        Completed - The scheduled maintenance has been completed.
        May 21, 21:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 21, 14:00 PDT
        Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 21 May 2026 at 14:00 PDT until 21 May 2026 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        May 19, 13:44 PDT
        United Kingdom SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        May 21, 20:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 20, 23:55 PDT
        Scheduled - Our SMS carrier partner in the United Kingdom is conducting an emergency maintenance from 20 May 2026 at 23:55 PDT until 21 May 2026 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United Kingdom handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 20, 23:52 PDT
        United Kingdom SMS Carrier Maintenance - BT OnePhone
        Completed - The scheduled maintenance has been completed.
        May 21, 20:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 21, 14:01 PDT
        Scheduled - The BT OnePhone network in the United Kingdom is conducting a planned maintenance from 21 May 2026 at 14:00 PDT until 21 May 2026 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from BT OnePhone United Kingdom handsets.
        May 20, 02:59 PDT
        Germany SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        May 21, 19:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 21, 15:00 PDT
        Scheduled - Our SMS carrier partner in Germany is conducting a planned maintenance from 21 May 2026 at 15:00 PDT until 21 May 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Germany handsets via Germany long codes and short codes.
        May 1, 12:53 PDT
        Pakistan SMS Carrier Maintenance - Jazz
        Completed - The scheduled maintenance has been completed.
        May 21, 18:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 21, 13:01 PDT
        Scheduled - The Jazz network in Pakistan is conducting a planned maintenance from 21 May 2026 at 13:00 PDT until 21 May 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Jazz Pakistan handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 21, 02:31 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        May 21, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 21, 13:00 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 21 May 2026 at 13:00 PDT until 21 May 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        May 19, 13:38 PDT
        SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in France
        Resolved - The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and affected networks in France is operating normally.
        May 21, 15:40 PDT
        Monitoring - We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and multiple networks in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 21, 13:47 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and multiple networks in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 21, 12:44 PDT
        SMS Delivery Delays from Twilio Phone Numbers to GTA Wireless United States
        Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to GTA Wireless network subscribers in the United States is operating normally.
        May 21, 15:31 PDT
        Update - We have observed a recovery in SMS delivery from Twilio Phone Numbers to GTA Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
        May 21, 04:15 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to GTA Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
        May 20, 20:13 PDT
        Update - We have observed a recovery in SMS delivery from Twilio Phone Numbers to GTA Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 20, 16:10 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to GTA Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 20, 14:09 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 20, 13:06 PDT
        Update - We have observed a recovery in SMS delivery from Twilio Phone Numbers to GTA Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
        May 20, 13:04 PDT
        Update - We have observed a recovery in SMS delivery from Twilio Phone Numbers to GTA Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
        May 20, 05:03 PDT
        Update - We have observed a recovery in SMS delivery from Twilio to GTA Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 20, 01:03 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to GTA Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 19, 23:02 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 19, 22:47 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 19, 18:47 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 19, 16:46 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 19, 15:46 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 19, 15:35 PDT
        SMS Delivery Delays from a Subset of Twilio Long Codes and Toll-Free Numbers to Viaero United States
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States is operating normally.
        May 21, 15:12 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 21, 13:10 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 21, 12:00 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 21, 10:54 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 21, 10:35 PDT
        SMS Delivery Delays from Twilio Phone Numbers to T-Mobile United States
        Resolved - We have been able to confirm stability and recovery with the traffic sent to T-Mobile Network in the US , and we are resolve the issue.
        May 21, 13:12 PDT
        Monitoring - We have been able to confirm stability and recovery with the traffic sent to T-Mobile Network in the US , Our team has monitoring the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
        May 21, 11:03 PDT
        Update - We have been able to confirm stability and recovery with the traffic sent to T-Mobile Network in the US with the exception of a subset of short codes, Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hour or as soon as more information becomes available.
        May 21, 05:01 PDT
        Update - We have been able to confirm stability and recovery with the traffic sent to T-Mobile Network in the US with the exception of a subset of short codes, Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hour or as soon as more information becomes available.
        May 20, 20:59 PDT
        Update - We have been able to confirm stability and recovery with the traffic sent to T-Mobile Network in the US with the exception of a subset of short codes, Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
        May 20, 16:49 PDT
        Update - We have been able to confirm stability and recovery with the traffic sent to T-Mobile Network in the US with the exception of a subset of short codes, Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
        May 20, 14:47 PDT
        Identified - We have been able to confirm stability and recovery with the traffic sent to T-Mobile Network in the US with the exception of a subset of short codes, Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 20, 13:45 PDT
        Monitoring - We have observed a recovery in SMS and MMS delivery from Twilio Phone Numbers to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 20, 11:24 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 20, 09:55 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 20, 08:54 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 20, 08:43 PDT
        SMS Delivery Delays from Twilio Phone Numbers to Airtel Kenya
        Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to Airtel network subscribers in Kenya is operating normally.
        May 21, 13:10 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Airtel network subscribers in Kenya and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 21, 11:11 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 21, 10:15 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 21, 09:49 PDT
        Multiple Destination SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        May 21, 11:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 21, 09:30 PDT
        Scheduled - Our SMS carrier partner in India, Australia and the United Arab Emirates is conducting a planned maintenance from 21 May 2026 at 09:30 PDT until 21 May 2026 at 11:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to India, Australia and United Arab Emirates handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 20, 16:07 PDT
        SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Liberty Mobile Puerto Rico
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Long Codes to Liberty Mobile network subscribers in Puerto Rico is operating normally.
        May 21, 08:17 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 21, 07:09 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 21, 06:07 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 21, 04:10 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 21, 03:10 PDT
        Multiple Destination SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        May 21, 06:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 21, 00:03 PDT
        Scheduled - Our SMS carrier partner in Senegal and Mauritania is conducting an emergency maintenance from 21 May 2026 at 00:00 PDT until 21 May 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tigo and Chinguitel Senegal and Mauritania handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 20, 23:32 PDT
        SMS Delivery Delays and Failures from a Subset of Twilio Phone Numbers to China Mobile Hong Kong
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to China Mobile network subscribers in Hong Kong is operating normally.
        May 21, 04:45 PDT
        Update - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to China Mobile network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
        May 21, 04:45 PDT
        Update - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to China Mobile network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        May 21, 00:43 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to China Mobile network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 20, 22:43 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to China Mobile network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 20, 22:28 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to China Mobile network subscribers in Hong Kong. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 20, 22:27 PDT
        Twilio Authentication Maintenance
        Completed - The scheduled maintenance has been completed.
        May 21, 01:33 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 21, 00:04 PDT
        Scheduled - Twilio will conduct planned maintenance on the Ashburn Twilio edge location from 21 May 2026 at 00:00 PDT until 21 May 2026 at 01:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Apr 20, 17:17 PDT
        Twilio Messaging Maintenance
        Completed - The scheduled maintenance has been completed.
        May 21, 01:32 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 21, 00:00 PDT
        Scheduled - Twilio will conduct a planned maintenance on the Ashburn Twilio edge location from 21 May 2026 at 00:00 PDT until 21 May 2026 at 01:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Apr 20, 17:09 PDT
        Twilio Interconnect Maintenance
        Completed - The scheduled maintenance has been completed.
        May 21, 01:31 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 21, 00:01 PDT
        Scheduled - Twilio will conduct planned maintenance on the Ashburn Twilio edge location from 21 May 2026 at 00:00 PDT until 21 May 2026 at 01:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Apr 20, 17:15 PDT
        Twilio Voice Maintenance
        Completed - The scheduled maintenance has been completed.
        May 21, 01:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 21, 00:02 PDT
        Scheduled - Twilio will conduct planned maintenance on the Ashburn Twilio edge location from 21 May 2026 at 00:00 PDT until 21 May 2026 at 01:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
        Apr 20, 17:06 PDT
        United States MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        May 21, 01:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 20, 21:00 PDT
        Scheduled - Our MMS carrier partner in the United States is conducting an emergency maintenance from 20 May 2026 at 21:00 PDT until 21 May 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 20, 15:39 PDT
        United States and Canada Twilio SMS Maintenance
        Completed - The scheduled maintenance has been completed.
        May 21, 00:05 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 20, 20:00 PDT
        Scheduled - Twilio is conducting a planned maintenance from 20 May 2026 at 20:00 PDT until 21 May 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
        Apr 14, 00:13 PDT
        May 20, 2026
        United Kingdom SMS Carrier Maintenance - O2
        Completed - The scheduled maintenance has been completed.
        May 20, 22:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 19, 13:30 PDT
        Scheduled - The O2 network in the United Kingdom is conducting a planned maintenance from 19 May 2026 at 13:30 PDT until 20 May 2026 at 22:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to O2 United Kingdom handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 19, 05:18 PDT
        Nigeria SMS Carrier Maintenance - MTN
        Completed - The scheduled maintenance has been completed.
        May 20, 19:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 20, 14:32 PDT
        Scheduled - The MTN network in Nigeria is conducting a planned maintenance from 20 May 2026 at 14:30 PDT until 20 May 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTN Nigeria handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 19, 13:47 PDT
        Nigeria Voice Carrier Partner Maintenance - MTN
        Completed - The scheduled maintenance has been completed.
        May 20, 19:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 20, 14:33 PDT
        Scheduled - The MTN network in Nigeria is conducting a planned maintenance from 20 May 2026 at 14:30 PDT until 20 May 2026 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures to Twilio Nigeria phone numbers.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 19, 13:47 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        May 20, 17:15 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 20, 14:31 PDT
        Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 20 May 2026 at 14:30 PDT until 20 May 2026 at 17:15 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        May 14, 12:06 PDT
        Italy SMS Carrier Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        May 20, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 20, 14:00 PDT
        Scheduled - The Vodafone network in Italy is conducting a planned maintenance from 20 May 2026 at 14:00 PDT until 20 May 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Italy handsets.
        May 15, 03:56 PDT
        SMS Delivery Delays from Twilio Phone Numbers to Entel Peru
        Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to Entel network subscribers in Peru is operating normally.
        May 20, 16:41 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Entel network subscribers in Peru and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 20, 15:05 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Entel network subscribers in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 20, 14:43 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Entel network subscribers in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 20, 12:42 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Entel network subscribers in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 20, 11:42 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Entel network subscribers in Peru. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 20, 11:36 PDT
        Delay in Getting Twilio/flows Templates Approved on Whatsapp
        Resolved - Our engineers have monitored the fix and confirmed the issue with WhatsApp templates has been resolved. All services are now operating normally at this time.
        May 20, 16:15 PDT
        Monitoring - Our engineers have deployed a fix for the issue causing delays in Twilio/Flows template approvals on WhatsApp. We are now monitoring the service to ensure stability and confirm that the issue is fully resolved. We will provide another update in 2 hours or as soon as more information becomes available.
        May 20, 14:28 PDT
        Update - Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 19, 19:06 PDT
        Update - Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 18, 18:54 PDT
        Update - Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
        May 18, 15:12 PDT
        Update - Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 18, 12:41 PDT
        Identified - Our engineers have identified the issue where Customers may experience a delay in getting Twilio/flows templates approved on WhatsApp and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 18, 11:42 PDT
        France SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        May 20, 16:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 20, 14:30 PDT
        Scheduled - Our SMS carrier partner in France is conducting a planned maintenance from 20 May 2026 at 14:30 PDT until 20 May 2026 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Orange France handsets via France long codes.
        May 11, 16:25 PDT
        SMS Delivery Delays From Twilio Long Codes to Claro Colombia
        Resolved - The incident has been resolved and SMS delivery from Twilio Long Codes to Claro Colombia is operating normally.
        May 20, 14:37 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio Long Codes to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 20, 12:31 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
        May 20, 10:24 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 20, 09:17 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 20, 09:04 PDT
        SMS Delivery Delays from Twilio Phone Numbers to MTN Nigeria
        Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to MTN network subscribers in Nigeria is operating normally.
        May 20, 11:14 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 20, 09:13 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 20, 07:57 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 20, 06:56 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 20, 06:52 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        May 20, 05:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 19, 23:01 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 19 May 2026 at 23:00 PDT until 20 May 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via United States long codes.
        May 18, 07:18 PDT
        User Authentication Identity SNA Failure Increase for Smartfren in Indonesia
        Resolved - The incident has been resolved and User Authentication Identity SNA failure increase for Smartfren in Indonesia is operating normally.
        May 20, 00:47 PDT
        Monitoring - We have observed a recovery in User Authentication Identity SNA failure increase for Smartfren in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 19, 22:45 PDT
        Update - Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 19, 20:37 PDT
        Update - Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 19, 18:36 PDT
        Identified - Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 19, 17:36 PDT
        Update - Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 19, 17:35 PDT
        Update - Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 19, 13:35 PDT
        Update - Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 19, 11:33 PDT
        Investigating - Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 19, 10:32 PDT
        May 19, 2026
        United Kingdom Account Security Carrier Partner Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        May 19, 23:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 19, 21:01 PDT
        Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 19 May 2026 at 21:00 PDT until 19 May 2026 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        May 12, 11:01 PDT
        SMS Delivery Delays from Twilio Phone Numbers to Orange France
        Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to Orange network subscribers in France is operating normally.
        May 19, 22:20 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Orange network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        May 19, 20:12 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 19, 18:03 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 19, 17:02 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 19, 16:14 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        May 19, 21:45 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 19, 14:30 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 19 May 2026 at 14:30 PDT until 19 May 2026 at 21:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        May 18, 05:44 PDT
        Kazakhstan SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        May 19, 21:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 19, 15:00 PDT
        Scheduled - The Tele2 network in Kazakhstan is conducting a planned maintenance from 19 May 2026 at 15:00 PDT until 19 May 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 19, 06:00 PDT
        Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV
        Completed - The scheduled maintenance has been completed.
        May 19, 19:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 19, 17:00 PDT
        Scheduled - The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 19 May 2026 at 17:00 PDT until 19 May 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 19, 06:00 PDT
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        May 19, 18:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 19, 14:00 PDT
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 19 May 2026 at 14:00 PDT until 19 May 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        May 8, 00:07 PDT
        May 18, 2026
        May 17, 2026

        No incidents reported.

        May 16, 2026

        No incidents reported.

        May 15, 2026

        No incidents reported.

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