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Twilio Services
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Issues found outside of Twilio’s Network
MAINTENANCE UPDATE NOTIFICATIONS
UPCOMING MAINTENANCE
External carriers often notify us when they will be conducting maintenance.
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SYSTEM METRICS
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All Systems Operational
PROGRAMMABLE MESSAGING Operational
MMS Operational
SMS Operational
SMPP Operational
Channels Operational
Notify Operational
Conversations Operational
PROGRAMMABLE VOICE Operational
PSTN Operational
SIP Interface Operational
Client Web Operational
Client Mobile ? Operational
Conference ? Operational
Recording ? Operational
Queue ? Operational
Text-to-Speech ? Operational
Recording Transcriptions Operational
TwiML Operational
Voice Insights Operational
Speech Recognition Operational
AUTHY Operational
Authy 2FA Operational
Verify Operational
Authy App Operational
Lookup ? Operational
AUTOPILOT Operational
ELASTIC SIP TRUNKING ? Operational
FLEX Operational
TaskRouter ? Operational
Flex Application Platform Operational
Flex WFO Operational
INTERCONNECT Operational
PHONE NUMBERS ? Operational
PROGRAMMABLE CHAT Operational
PROGRAMMABLE FAX Operational
PROGRAMMABLE VIDEO Operational
Peer-to-Peer Rooms Operational
Network Traversal Service ? Operational
Group Rooms Operational
PROGRAMMABLE WIRELESS Operational
PROXY Operational
SERVERLESS Operational
Studio Operational
Functions Operational
Assets Operational
TwiML Bins Operational
Sync Operational
TWILIO PLATFORM Operational
Billing Operational
Debugger & Alerts Operational
Console Operational
REST API ? Operational
Customer Support Center ? Operational
Other Operational
CARRIER NETWORK Operational
SMS Long Code, North America Operational
MMS Long Code, North America Operational
SMS Short Code, North America Operational
MMS Short Code, North America Operational
SMS Toll-Free, North America Operational
SMS, Latin America Operational
SMS, APAC Operational
SMS, Europe Operational
SMS, Middle East & Africa Operational
SMS Delivery Notifications & Status Callbacks Operational
Voice, North America Operational
Voice, Latin America Operational
Voice, APAC Operational
Voice, Europe Operational
Voice, Middle East & Africa Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
US Small Carrier SMS Carrier Partner Maintenance Feb 27, 22:00 - Feb 28, 03:30 PST
Update - We will be undergoing scheduled maintenance during this time.
Feb 20, 17:03 PST
Scheduled - Our SMS Carrier Partner in the US is conducting planned maintenance from 27 February 2020 at 22:00 PST until 28 February 2020 at 02:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from below carrier US handsets via a subset of US shortcodes numbers.

Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellula r USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
Mid-Rivers Communications USA
ASTAC USA
Cordova USA
Pine Belt USA
Shelcomm USA
James Valley Cellular USA
Feb 19, 16:37 PST
Sprint US SMS Carrier Partner Maintenance Mar 14, 12:00-17:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Feb 20, 17:01 PST
Scheduled - Our SMS carrier partner in the US is conducting planned maintenance from 14 March 2020 at 12:00 PST until 14 March 2020 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Sprint US handsets when sending to or from a subset of US shortcodes numbers.
Feb 14, 17:01 PST
System Metrics Month Week Day
API Uptime
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API Response Time - North America
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API Response Time - Europe
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Past Incidents
Feb 22, 2020
Flex Insights dashboards visualization partner maintenance February 22nd, 2020, at 1:00-3:00 AM PDT
Completed - The scheduled maintenance has been completed.
Feb 22, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 01:00 PST
Scheduled - The Flex Insights (Flex WFO) dashboards visualization partner in the US is conducting a planned maintenance on February 22nd, 2020, from 1:00-3:00 AM Pacific Daylight Time. During the maintenance window Flex Insights (Flex WFO) access will be unavailable
Feb 19, 05:27 PST
Feb 21, 2020
SMS Delivery Delays Outbound to Nigeria Airtel
Resolved - This incident has been resolved.
Feb 21, 13:22 PST
Update - We are observing delayed messages outbound to Nigeria Airtel. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Feb 21, 12:42 PST
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 21, 12:27 PST
SMS Delivery Delays to Beeline Network in Russia
Resolved - We are no longer experiencing delivery issues on the Beeline network in Russia. This incident has been resolved.
Feb 21, 02:30 PST
Monitoring - We are observing successful delivery on the Beeline network in Russia. We will continue to monitor to ensure a full recovery.
Feb 21, 01:54 PST
Update - We are still experiencing SMS delivery delays when sending messages to the Beeline network in Russia. We will continue working with our carrier partners to resolve this issue and post further updates as necessary.
Feb 20, 22:09 PST
Investigating - We are experiencing SMS delivery delays when sending messages to the Beeline network in Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Feb 20, 20:45 PST
On Call Engineers are Investigating
Resolved - All systems are operational
Feb 21, 00:30 PST
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 21, 00:11 PST
US Toll-Free SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Feb 21, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 21:00 PST
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 20 February 2020 at 21:00 PST until 21 February 2020 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets when sending to or from US Toll-Free numbers.
Feb 18, 20:16 PST
Feb 20, 2020
SMS Delivery Delays to the Viaero Wireless network from A Subset of US Long Codes and US Short Codes
Resolved - This incident has been resolved.
Feb 20, 20:16 PST
Update - We are observing signs of recovery with SMS delivery to the Viaero Wireless network. We continue to work with our carrier partner to restore the service. We will provide further updates as soon as they are available.
Feb 20, 19:52 PST
Update - We are observing SMS delivery delays to the Viaero Wireless network in the US from a subset of US long code and US short code. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Feb 20, 18:32 PST
Update - We are observing delayed messages to Viaero Wireless from subset of US Short Codes. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Feb 20, 18:01 PST
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 20, 17:44 PST
On Call Engineers are Investigating
Resolved - All systems are operational
Feb 20, 20:10 PST
Update - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 20, 19:08 PST
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 20, 18:43 PST
Pricing API Cannot Retrieve Pricing Information for Some Countries
Resolved - This incident has been resolved. Pricing API is operating normally at this time.
Feb 20, 16:39 PST
Identified - Pricing API cannot retrieve pricing information for the below countries. When attempting to retrieve pricing information for these countries a 404 error will be returned. Our engineering team has identified a root cause and working on the resolution ASAP. We will update as soon as we have more information.

“country_code”: “CO”, “country”: “Colombia”
“country_code”: “CY”, “country”: “Cyprus”
“country_code”: “DO”, “country”: “Dominican Republic”
“country_code”: “EE”, “country”: “Estonia”
“country_code”: “GE”, “country”: “Georgia”
“country_code”: “GH”, “country”: “Ghana”
“country_code”: “GR”, “country”: “Greece”
“country_code”: “IS”, “country”: “Iceland”
“country_code”: “LT”, “country”: “Lithuania”
“country_code”: “LU”, “country”: “Luxembourg”
“country_code”: “LV”, “country”: “Latvia”
“country_code”: “MT”, “country”: “Malta”
“country_code”: “PR”, “country”: “Puerto Rico”
“country_code”: “RO”, “country”: “Romania”
“country_code”: “SI”, “country”: “Slovenia”
“country_code”: “SV”, “country”: “El Salvador”
“country_code”: “TZ”, “country”: “Tanzania”
Feb 20, 16:21 PST
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 20, 14:18 PST
Planned Maintenance today for a subset of phone numbers in the Philippines
Completed - The scheduled maintenance has been completed.
Feb 20, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 09:01 PST
Scheduled - Our Carrier Partner is conducting planned maintenance from 20 February 2020 at 09:00 PST until 20 February 2020 at 12:00 PST. During the maintenance window, there will be an hour of inbound call failures downtime.
Feb 19, 23:48 PST
SMS Delivery Delays to Syriatel
Resolved - This incident has now been resolved.
Feb 20, 05:05 PST
Monitoring - We are observing successful delivery on Syriatel in Syria for the last 30 minutes. We will continue to monitor to ensure a full recovery.
Feb 20, 04:35 PST
Investigating - We are experiencing SMS delivery delays when sending messages to the Syriatel network. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Feb 20, 03:50 PST
Errors on connecting to endpoint.twilio.com
Resolved - This incident has now been resolved
Feb 20, 04:54 PST
Update - We are continuing to investigate the issue
Feb 20, 04:34 PST
Investigating - We are observing that a subset of customers are having difficulty connecting to endpoint.twilio.com. We are working to resolve the issue and will provide more information as soon as it becomes available.
Feb 20, 03:27 PST
US Shortcode SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Feb 20, 03:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 22:01 PST
Scheduled - Our SMS Carrier Partner in the US is conducting planned maintenance from 19 February 2020 at 22:00 PST until 20 February 2020 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US Virtual Mobile Number via a subset of US shortcodes numbers.
Feb 19, 16:34 PST
US SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Feb 20, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 22:01 PST
Scheduled - Our SMS carrier partner in the US is conducting planned maintenance from 19 February 2020 at 22:00 PST until 20 February 2020 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Sprint US handsets when sending to or from a subset of US shortcodes numbers.
Feb 14, 16:59 PST
Feb 19, 2020
US SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Feb 19, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 23:00 PST
Scheduled - Our SMS carrier partner in the US is conducting emergency maintenance from 18 February 2020 at 23:00 PST until 19 February 2020 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets when sending to or from a subset of US shortcodes numbers.
Feb 13, 16:38 PST
Feb 18, 2020
SMS Delivery Delays Towards MTS Network in Russia
Resolved - This incident has been resolved.
Feb 18, 21:30 PST
Monitoring - We are observing recovery for SMS delivery to the MTS network in Russia. We will continue to monitor the service to ensure a full recovery.
Feb 18, 21:04 PST
Investigating - We are experiencing SMS delivery delays towards the MTS network in Russia. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Feb 18, 20:00 PST
Outbound SMS Delivery Failures To Ethiopia MTN Network
Resolved - We are no longer experiencing outbound delivery failures on Ethiopia MTN Network. This incident has been resolved.
Feb 18, 14:45 PST
Monitoring - We are observing successful delivery on Ethiopia MTN Network. We will continue to monitor to ensure a full recovery.
Feb 18, 14:31 PST
Update - We are continuing to investigate this issue.
Feb 18, 14:21 PST
Investigating - We are experiencing outbound delivery failures on Ethiopia MTN Network. Message status will display as "Sent". Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Feb 18, 13:56 PST
Some inbound and outbound messages failed
Resolved - Between 7:12am PT and 7:28 am PT we experienced a failure rate of up to 11% in both inbound and outbound messages.
Feb 18, 08:35 PST
Sprint US SMS Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Feb 18, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 22:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Feb 17, 16:23 PST
Scheduled - The Sprint network in the US is conducting planned maintenance from 17 February 2020 at 22:00 PST until 18 February 2020 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Sprint US handsets via US shortcodes numbers.
Feb 17, 16:19 PST
Some outbound calls to Japanese numbers are going to Voicemail
Resolved - Our on call engineers have confirmed that all systems are operating normally at this time.
Feb 18, 03:49 PST
Investigating - We are observing that a subset of outbound calls to some Japanese numbers are going to Voicemail. Our on call engineers are investigating and we will provide an update in 1 hour
Feb 18, 02:40 PST
US SMS Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Feb 18, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 21:00 PST
Scheduled - The small regional US carriers below are conducting planned maintenance from 17 February 2020 at 21:00 PST until 18 February at 2020 01:00 PST. During the maintenance window, there could be intermittent delays and failures delivering SMS to and from these small regional US carriers via US shortcodes number. SMS sent via long codes are not impacted.
Impacted Carrier(s):
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
Mid-Rivers Communications USA
ASTAC USA
Cordova USA
Pine Belt USA
Shelcomm USA
James Valley Cellular USA
Feb 11, 16:38 PST
Feb 17, 2020
Inbound Calls Degradation Towards Canadian Phone Numbers
Resolved - This incident has been resolved.
Feb 17, 16:08 PST
Monitoring - We are observing successful inbound calls towards Canadian phone numbers. We will continue to monitor to ensure a full recovery.
Feb 17, 15:12 PST
Investigating - We are experiencing inbound calls degradation towards Canadian phone numbers. Our carrier is working towards restoring services across their network. We will provide an update as soon as we have additional information.
Feb 17, 13:44 PST
US SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Feb 17, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 23:01 PST
Scheduled - Our SMS carrier partner in the US is conducting emergency maintenance from 16 February 2020 at 23:00 PST until 17 February 2020 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets when sending to or from a subset of US shortcodes numbers.
Feb 13, 16:38 PST
Feb 15, 2020
Outbound SMS to Airtel in Tanzania failing
Resolved - This incident has been resolved.
Feb 15, 10:44 PST
Monitoring - Our team detected an issue with SMS delivery to Airtel in Tanzania. We're now seeing messages deliver successfully and we'll continue monitoring for further issues.
Feb 15, 09:38 PST
Feb 14, 2020
Outbound SMS in Kenya
Resolved - This incident has been resolved.
Feb 14, 12:52 PST
Identified - Our team has detected a network issue preventing the delivery of outbound SMS in Kenya. We'll work with our carrier partners to resolve the issue and update this status as needed.
Feb 14, 12:16 PST
Increase in calls being terminated due to no audio being received
Resolved - This incident has been resolved.
Feb 14, 09:46 PST
Monitoring - Our team has identified and addressed the outage. We're now seeing all calls successfully establishing audio in both directions. We'll continue to monitor and update this status with new information if necessary.
Feb 14, 09:23 PST
Update - We continue to investigate the increased incidence of one way audio in PSTN calls and Twilio Interconnect calls in the US1 region. We will provide further updates in 1 hour
Feb 14, 08:21 PST
Update - We are continuing to investigate this issue.
Feb 14, 07:18 PST
Investigating - We are observing an Increase in calls being terminated due to no audio being received (error 32014) Our on call engineers are investigating and we will provide further updates in 1 hour
Feb 14, 07:16 PST
Outbound SMS delivery failures towards MTN Irancell
Resolved - We are no longer experiencing delivery failures towards MTN Irancell. This incident has been resolved.
Feb 14, 03:13 PST
Monitoring - We are observing successful delivery towards MTN Irancell for the last 10 minutes. We will continue to monitor to ensure a full recovery.
Feb 14, 02:52 PST
Investigating - We are seeing outbound SMS delivery failures towards MTN Irancell. We are working with our carrier partners to resolve this issue. We will provide further updates as soon as they become available.
Feb 14, 02:33 PST
AT&T Mexico SMS Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Feb 14, 03:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 22:01 PST
Scheduled - The AT&T network in Mexico will be conducting planned maintenance on their SMS platform from 13 February 2020 at 22:00 PST until 14 February 2020 at 03:00 PST. During this maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
Feb 13, 16:39 PST
US Toll-Free SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Feb 14, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 21:01 PST
Scheduled - Our SMS carrier partner in the US is conducting planned maintenance from 13 February 2020 at 21:00 PST until 14 February 2020 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets when sending to or from US Toll-Free numbers.
Feb 11, 16:37 PST
Feb 13, 2020
Inbound Call Failures to El Salvador Numbers
Resolved - This incident has been resolved.
Feb 13, 21:07 PST
Update - We are still experiencing inbound call failures to El Salvador numbers, and are continuing to work with our carrier partners to resolve. We will provide further updates as soon as they become available.
Feb 13, 20:04 PST
Investigating - We are experiencing inbound call failures to El Salvador numbers. Our engineers are working with our carrier partner to resolve this issue. We will provide more information as soon as it becomes available.
Feb 13, 19:04 PST
Tele2 Kazakhstan - SMS Carrier Maintenance
Completed - The scheduled maintenance for Tele2 Kazakhstan has been canceled.
Feb 13, 18:30 PST
Scheduled - Tele2 network in Kazakhstan will be conducting emergency maintenance on their SMS platform from 14 February 2020 at 12:00 PST until 14 February 2020 at 16:00 PST. During this maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.
Feb 13, 16:36 PST
SMS Delivery Failures to Non-US numbers
Resolved - After monitoring the situation, we are now seeing full recovery of SMS delivered to non-US numbers
Feb 13, 06:46 PST
Monitoring - We are beginning to see SMS delivery recover, and are continuing to closely monitor the situation. We will provide further updates in due course.
Feb 13, 05:56 PST
Update - We are continuing to investigate this issue
Feb 13, 03:23 PST
Update - We are continuing to investigate this issue with our carrier partner
Feb 13, 01:43 PST
Investigating - We are experiencing delivery failures sending to Non-US numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Feb 13, 00:25 PST
SMS Short Code Delivery Failures on GigSky
Resolved - This incident has now been resolved
Feb 13, 04:42 PST
Investigating - We are experiencing SMS delivery failures on GigSky from a subset of Twilio Short Codes. We are working with our carrier partners to resolve this issue. We will provide further updates, as they become available.
Feb 13, 02:26 PST
T-Mobile US SMS Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Feb 13, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 00:00 PST
Scheduled - The T-Mobile network in the US is conducting a planned maintenance from 13 February 2020 at 00:00 PST until 13 February 2020 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets via US shortcodes, US Longcodes and US Toll-Free numbers.
Feb 12, 01:41 PST
Verizon US - SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Feb 13, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 21:01 PST
Scheduled - Our SMS carrier partner in the US is conducting emergency maintenance from 12 February 2020 at 21:00 PST until 13 February 2020 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon US handsets when sending to or from US Longcode numbers.
Feb 12, 17:03 PST
Sprint US SMS Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Feb 13, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 22:00 PST
Scheduled - The Sprint network in the US is conducting planned maintenance from 12 February 2020 at 22:00 PST until 13 February 2020 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Sprint US handsets via a subset of US shortcodes numbers.
Feb 11, 16:37 PST
SMS Delivery Report Delays To The Philippines Over Philippine Local Longcode
Resolved - This incident has been resolved.
Feb 13, 00:54 PST
Update - We are continuing to work with our Carrier Partner to resolve. We will update when we have new information to provide.
Feb 12, 21:55 PST
Investigating - We are experiencing delays in receiving delivery reports for messages submitted with Twilio Philippine local long code to Philippine handsets. We are working with our carrier partners to resolve the issue and would provide further updates as soon as they become available.
Feb 12, 20:01 PST
Feb 12, 2020
Megafon Russia - SMS Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Feb 12, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 12:00 PST
Scheduled - Megafon network in Russia will be conducting planned maintenance on their SMS platform from 12 February 2020 at 12:00 PST until 12 February 2020 at 16:00 PST. During this maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets.
Feb 10, 16:42 PST
Outbound shortcode delivery delays and failures towards T-Mobile.
Resolved - This incident has been resolved.
Feb 12, 11:24 PST
Monitoring - We're seeing a recovery in the delivery of shortcode messages to T-Mobile. We'll continue monitoring and provide further updates as necessary.
Feb 12, 10:57 PST
Identified - We are seeing a recurrence of delays and delivery failures for short codes in the US when the receiving carrier is T-Mobile. We'll continue working with our carrier partners to resolve this and post further updates as necessary.
Feb 12, 10:29 PST
Monitoring - We're seeing a recovery in the delivery of shortcode messages to US carriers. We'll continue monitoring and provide further updates as necessary.
Feb 12, 09:47 PST
Investigating - We are experiencing shortcode delivery delays and failures for some messages towards all carriers in the US. We are working with our carrier partners to resolve this issue. We will provide further updates as soon as they become available.
Feb 12, 08:41 PST
Feb 11, 2020
Elevated HTTP 500 errors returned on Video recordings and media compositions APIs
Resolved - Between 17:48 and 18:32 PDT, we experienced intermittent periods of HTTP 500 errors returned on Video recordings and media compositions APIs. Our engineers have applied fixes to resolve the issue and service is back to normal.
Feb 11, 20:05 PST
Tele2 Russia - SMS Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Feb 11, 17:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 13:01 PST
Scheduled - Tele2 network in Russia will be conducting emergency maintenance on their SMS platform from 11 February 2020 at 13:00 PST until 11 February 2020 at 17:00 PST. During this maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
Feb 5, 16:12 PST
US Shortcodes SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Feb 11, 14:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 12:00 PST
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 11 February 2020 at 12:00 PST until 11 February at 2020 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets when sending to or from a subset of US shortcodes numbers.
Feb 10, 22:27 PST
Outbound SMS messages to Yemen are failing
Resolved - This incident has been resolved.
Feb 11, 13:32 PST
Investigating - Our engineers have detected failures in delivering SMS messages to Yemen. We're working with our carrier partners to identify the issue and we'll update this with more information as it becomes available.
Feb 11, 09:24 PST
US Longcodes SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Feb 11, 04:00 PST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 10, 21:44 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 21:00 PST
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 10 February 2020 at 21:00 PST until 11 February 2020 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets when sending to or from US longcodes numbers.
Jan 30, 16:23 PST
Feb 10, 2020
Failure receiving SMS in Malaysia
Resolved - This incident has been resolved.
Feb 10, 21:25 PST
Monitoring - We are observing signs of recovery for inbound SMS to Twilio numbers in Malaysia. We will continue to monitor the situation and provide another update in 60 minutes.
Feb 10, 20:35 PST
Update - We are observing signs of recovery for inbound SMS to Twilio numbers in Malaysia. We will continue to monitor the situation and provide another update in 60 minutes.
Feb 10, 20:33 PST
Update - We are still experiencing inbound delivery failures to Twilio numbers in Malaysia, and are continuing to work with our carrier partners to resolve. We will provide further updates as soon as they become available.
Feb 10, 19:51 PST
Investigating - Our engineering team has detected an issue receiving SMS on Twilio numbers in Malaysia. We're working to resolve the issue with our carrier partners and we'll update this with more information as it becomes available.
Feb 10, 17:33 PST
Intermittent Flex connection failures
Resolved - This incident has been resolved.
Feb 10, 16:34 PST
Monitoring - Our engineering team has implemented a fix and we're no longer observing intermittent Flex token renewal failures. We'll continue to monitor the issue and update this status as needed.
Feb 10, 14:01 PST
Investigating - Our engineering team is currently investigating an issue causing Flex token renewals to fail intermittently. We're working to identify this issue and we'll provide more information as it becomes available.
Feb 10, 13:50 PST
On Call Engineers are Investigating
Resolved - All systems are operational
Feb 10, 11:44 PST
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 10, 11:40 PST
Engineering is investigating a potential issue with Programmable Wireless SIMs
Resolved - All systems are operational
Feb 10, 10:41 PST
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 10, 10:15 PST
Feb 9, 2020
Outbound delivery delays and failures towards Egypt (Vodafone)
Resolved - This incident has been resolved.
Feb 9, 15:29 PST
Monitoring - We are observing recovery for messages in Egypt. We will continue to monitor the status and provide an update in 30 minutes.
Feb 9, 15:05 PST
Update - We are continuing to investigate this issue.
Feb 9, 12:32 PST
Update - We are continuing to investigate this issue.
Feb 9, 10:30 PST
Investigating - We are experiencing SMS delivery delays and failures to Egypt. We are working with our carrier partners to resolve this issue. We will provide further updates as soon as they become available.
Feb 9, 09:33 PST
Outbound SMS delivery failures for Yemen Mobile
Resolved - This incident has been resolved.
Feb 9, 12:58 PST
Monitoring - We are observing recovery for messages in Yemen. We will continue to monitor the status and provide an update in 30 minutes.
Feb 9, 12:34 PST
Update - We are continuing to work on a fix for this issue.
Feb 9, 12:00 PST
Update - We are continuing to see message non-delivery towards Yemen Mobile. We have received information that this network is down.
We are working with our carrier partners and will update you as soon as we have more information.
Feb 9, 10:02 PST
Identified - The traffic is now degraded and we are observing non deliveries again. We have received information that this network is down.
We are working with our carrier partners and will update you as soon as we have more information.
Feb 9, 09:00 PST
Monitoring - We are now seeing traffic recovery and continue to monitor with our carrier partners.
Feb 9, 07:23 PST
Investigating - We have observed failed deliveries towards Yemen Mobile (421 03) starting at approximately 13:20 UTC.
Our engineers are investigating with our carrier partners and we will provide more updates as they become available.
Feb 9, 06:44 PST
Outbound SMS delivery failures to Nigeria MTN Network
Resolved - This incident was resolved and SMS to MTN Nigeria arrive as per usual.
Feb 9, 07:16 PST
Monitoring - Our monitoring systems detected issue recovery. We are working with our carrier partners to understand the cause of the issue.
We will keep monitoring the traffic to make sure messages flow as expected.
Feb 9, 05:55 PST
Investigating - Our monitoring systems have detected some SMS messages failing to Nigeria MTN network. This started approximately at 11:11 UTC.
We are working with our carrier partners to resolve this issue. We will provide further updates as soon as they become available.
Feb 9, 04:31 PST
Feb 8, 2020

No incidents reported.

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