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Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
MAINTENANCE UPDATE NOTIFICATIONS
UPCOMING CARRIER MAINTENANCE
External carriers notify us when they are conducting maintenance.
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SYSTEM METRICS
Stay up to date on the speed at which you connect.
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All Systems Operational
Uptime over the past 90 days. View historical uptime.
PROGRAMMABLE MESSAGING Operational
MMS Operational
SMS Operational
SMPP Operational
Channels Operational
Notify Operational
PROGRAMMABLE VOICE Operational
PSTN Operational
SIP Interface Operational
Client Web Operational
Client Mobile ? Operational
Conference ? Operational
Recording ? Operational
Queue ? Operational
Text-to-Speech ? Operational
Recording Transcriptions Operational
TwiML Operational
Voice Insights Operational
Speech Recognition Operational
AUTHY Operational
Authy 2FA Operational
Verify Operational
Authy App Operational
Lookup ? Operational
AUTOPILOT Operational
CONTACT CENTER Operational
90 days ago
100.0 % uptime
Today
TaskRouter ? Operational
Flex Operational
Flex WFO Operational
90 days ago
100.0 % uptime
Today
ELASTIC SIP TRUNKING ? Operational
INTERCONNECT Operational
PHONE NUMBERS ? Operational
PROGRAMMABLE CHAT Operational
PROGRAMMABLE FAX Operational
PROGRAMMABLE VIDEO Operational
Peer-to-Peer Rooms Operational
Network Traversal Service ? Operational
Group Rooms Operational
PROGRAMMABLE WIRELESS Operational
PROXY Operational
SERVERLESS Operational
Studio Operational
Functions Operational
Assets Operational
TwiML Bins Operational
Sync Operational
TWILIO PLATFORM Operational
Billing Operational
Debugger & Alerts Operational
Console Operational
REST API ? Operational
Customer Support Center ? Operational
Other Operational
CARRIER NETWORK Operational
SMS Long Code, North America Operational
MMS Long Code, North America Operational
SMS Short Code, North America Operational
MMS Short Code, North America Operational
SMS Toll-Free, North America Operational
SMS, Latin America Operational
SMS, APAC Operational
SMS, Europe Operational
SMS, Middle East & Africa Operational
SMS Delivery Notifications & Status Callbacks Operational
Voice, North America Operational
Voice, Latin America Operational
Voice, APAC Operational
Voice, Europe Operational
Voice, Middle East & Africa Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Uptime
Fetching
API Response Time - North America
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API Response Time - Europe
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Past Incidents
Jun 17, 2019

No incidents reported today.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019
Flex WFO unavailable
Resolved - This issue has been resolved. Flex WFO is operating normally.
Jun 14, 07:32 PDT
Update - We are continuing to work on a fix for this issue.
Jun 14, 07:30 PDT
Identified - Currently Flex WFO is unavailable. We are working on restoring the service.
Jun 14, 06:37 PDT
Outbound SMS delivery to Ethiopia degraded
Resolved - Our SMS delivery degradation towards Ethiopia (MTN) is now resolved.
Jun 14, 06:32 PDT
Update - We are still detecting degradation of SMS Service to Ethiopia (MTN). We continue to work with our partners to resolve. We will provide another update in four hours.
Jun 13, 21:10 PDT
Update - We are still detecting degradation of SMS Service to Ethiopia (MTN). We continue to work with our partners to resolve. We will provide another update in four hours.
Jun 13, 13:26 PDT
Update - We are still detecting degradation of SMS Service to Ethiopia (MTN). We continue to work with our partners to resolve. We will provide another update in four hours.
Jun 13, 09:13 PDT
Update - We detected degraded SMS delivery to Ethiopia (MTN). We are continuing the investigation and working with our partners. We will provide an update when we have further information.
Jun 13, 03:18 PDT
Investigating - We have detected degraded SMS delivery to Ethiopia (MTN). We are investigating and working with our partners. We will provide an update when we have further information.
Jun 12, 23:45 PDT
US AT&T SMS carrier emergency maintenance Jun 13 19:00 - Jun 14 04:00 PDT
Completed - The scheduled maintenance has been completed.
Jun 14, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 19:00 PDT
Scheduled - The AT&T mobile network in the US will be conducting emergency maintenance on their SMS platform on Thursday, June 13 19:00 - Friday, June 14 04:00 PDT. During this maintenance window, there could be intermittent delays delivering their SMS sent to and from AT&T handsets, as well as message status events.
Jun 12, 11:18 PDT
Jun 13, 2019
US AT&T SMS carrier emergency maintenance Jun 12 19:00 - Jun 13 04:00 PDT
Completed - The scheduled maintenance has been completed.
Jun 13, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 19:01 PDT
Scheduled - The AT&T mobile network in the US will be conducting emergency maintenance on their SMS platform on Wednesday, June 12 19:00 - Thursday, June 13 04:00 PDT. During this maintenance window, there could be intermittent delays delivering SMS sent to and from AT&T handsets, as well as message status events.
Jun 12, 11:13 PDT
T-Mobile US - SMS Carrier Partner Maintenance - 12 June 2019 23:00 PDT - 13 June 2019 03:30 PDT
Completed - The scheduled maintenance has been completed.
Jun 13, 03:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 23:02 PDT
Scheduled - The T-Mobile network in US will be conducting emergency maintenance on their SMS platform on 12 June 2019 23:00 PDT - 13 June 2019 03:30 PDT. During this maintenance window, there could be intermittent delays for US Toll-free SMS to and from T-Mobile US handsets.
Jun 12, 21:11 PDT
Jun 12, 2019
US T-Mobile SMS carrier planned maintenance Jun 11 23:15 - Jun 12 03:30 PDT
Completed - The scheduled maintenance has been completed.
Jun 12, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 23:15 PDT
Scheduled - T-Mobile network in the US will be conducting planned maintenance on their SMS platform on Tuesday, June 11 23:15 - Wednesday, June 12 03:30 PDT. During this maintenance window, there could be intermittent delays delivering SMS sent to and from T-Mobile handsets over long codes, toll-free, and some short codes, as well as message status events.
Jun 10, 23:59 PDT
Jun 11, 2019
Inbound calls degraded to subset of Canada numbers
Resolved - This incident has been resolved.
Jun 11, 06:23 PDT
Monitoring - Our carrier has confirmed that the service has been restored temporarily and working on a full restoration.
Jun 10, 16:11 PDT
Investigating - We have detected an issue receiving inbound calls towards a subset of Canada phone numbers in the Edmonton, Alberta area. We are working with our carrier partners to resolve the issue and will provide an update as soon as possible.
Jun 10, 14:39 PDT
Outbound SMS delivery delays for domestic preregistered traffic to Globe Telecom, Philippines
Resolved - All services are operating normally.
Jun 11, 00:06 PDT
Investigating - We have detected intermittent delays of delivering domestic preregistered SMS traffic to the Globe Telecom network in the Philippines. Traffic that is not preregistered is unaffected. We are working with our carrier partners to resolve the issue and will provide an update as soon as possible.
Jun 10, 21:15 PDT
Jun 10, 2019
Delivery delays for inbound and outbound SMS sent or received on Tele2 Sweden
Resolved - All services are operating normally.
Jun 10, 19:18 PDT
Monitoring - We are observing signs of recovery in delivering and receiving SMS to/from Tele2 Sweden. Our engineering team will continue to monitor the service and provide updates.
Jun 10, 18:29 PDT
Investigating - We have observed delays in delivering and receiving SMS to/from Tele2 Sweden. We have re-routed outbound traffic with alphanumeric sender, but are still facing delays for non-alphanumeric sender traffic. We are working with our carrier partners to resolve the issue and will provide an update as soon as possible.
Jun 10, 17:28 PDT
Outbound SMS temporarily degraded on subset of US short codes to Verizon handsets
Resolved - All services are operating normally.
Jun 10, 17:25 PDT
Monitoring - We observed a temporary delay from 15:39-15:59 Pacific Time affecting outbound SMS on a subset of US short codes to Verizon handsets. We have already started to see recovery of service and will provide an update as soon as possible.
Jun 10, 16:28 PDT
US T-Mobile SMS carrier maintenance Jun 09 23:15 - Jun 10 03:30 PDT
Completed - The scheduled maintenance has been completed.
Jun 10, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 23:15 PDT
Scheduled - T-Mobile network in the US will be conducting planned maintenance on their SMS platform on Sunday, June 09 23:15 - Monday, June 10 03:30 PDT. During this maintenance window, there could be intermittent delays delivering their SMS sent to and from T-Mobile handsets over short codes, long codes and toll-free, as well as message status events.
Jun 6, 14:31 PDT
Jun 8, 2019

No incidents reported.

Jun 7, 2019
SMS delivery degraded towards AT&T and Verizon
Resolved - We have now confirmed that the messages are being delivered to AT&T and Verizon handsets. All systems are operational.
Jun 7, 17:19 PDT
Investigating - We are observing degradation of sending messaging to AT&T and Verizon handsets. Messages sent from AT&T and Verizon to Twilio numbers are not impacted. We are continuing to monitor and will provide you an update.
Jun 7, 16:28 PDT
US AT&T carrier maintenance Jun 06 19:00 - Jun 07 04:00 PDT
Completed - The scheduled maintenance has been completed.
Jun 7, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 19:00 PDT
Scheduled - AT&T mobile network in the US will be conducting planned maintenance on their SMS platform on Thursday, June 06 19:00 - Friday, June 07 04:00 PDT. During this maintenance window, there could be intermittent delays delivering their SMS sent to and from AT&T handsets, as well as message status events.
Jun 4, 08:14 PDT
Issues receiving SMS to Twilio Numbers in Norway
Resolved - This incident has been resolved.
Jun 7, 03:54 PDT
Update - All systems are operating operating normally at this time.
Jun 7, 03:53 PDT
Identified - We have identified problems with receiving SMS to Twilio Phone Numbers in Norway. We continue to investigate and work with our partners on a resolution. We will provide an update when we have further information.
Jun 6, 21:51 PDT
US T-Mobile SMS carrier maintenance Jun 06 23:00 - Jun 07 03:00 PDT
Completed - The scheduled maintenance has been completed.
Jun 7, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 23:00 PDT
Scheduled - T-Mobile network in the US will be conducting planned maintenance on their SMS platform on Thursday, June 06 23:00 - Friday, June 07 03:00 PDT. During this maintenance window, there could be intermittent delays delivering their SMS sent to and from T-Mobile handsets, as well as message status events.
Jun 6, 14:33 PDT
Jun 6, 2019
US AT&T carrier maintenance Jun 05 19:00 - Jun 06 04:00 PDT
Completed - The scheduled maintenance has been completed.
Jun 6, 04:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 19:01 PDT
Scheduled - AT&T mobile network in the US will be conducting planned maintenance on their SMS platform on Wednesday, June 05 19:00 - Thursday, June 06 04:00 PDT. During this maintenance window, there could be intermittent delays delivering their SMS sent to and from AT&T handsets, as well as message status events.
Jun 4, 08:10 PDT
SMS delivery degraded to Philippines operators Smart and Sun
Resolved - We have confirmed that we are now delivering messages to Philippines SMS. All services are operational.
Jun 6, 00:03 PDT
Monitoring - Our monitoring system are showing recovery for Philippines SMS delivery. We will continue to monitor and provide an update.
Jun 5, 22:39 PDT
Identified - Our monitoring has detected SMS delivery degradation towards Philippines operators Smart and Sun Cellular. We are working with our providers to address this issue. We will continue to monitor and provide an update.
Jun 5, 21:37 PDT
Jun 5, 2019
SMS delivery degraded to Canada Videotron
Resolved - We have confirmed that we are now delivering messages to Canada Videotron.
Jun 5, 20:33 PDT
Identified - We are experiencing message delivery degradation to Canada Videotron from shortcodes. We are working with our providers to address this issue. We will continue to monitor and provide an update.
Jun 5, 19:01 PDT
SMS delivery failures to Nigeria Airtel (621-20)
Resolved - We have confirmed that we are now delivering messages to Nigeria Airtel. All services are operational.
Jun 5, 18:45 PDT
Identified - We are unable to deliver messages to Nigeria Airtel (mcc-mnc: 621-20). We are working with our providers to address this issue. We will continue to monitor and provide an update.
Jun 5, 16:04 PDT
TaskRouter and Twilio Flex service interruption from 2:40PT to 3:10PT
Resolved - TaskRouter and Twilio Flex suffered a service interruption between 2:40 PT and 3:10 PT. During this incident window, new Javascript SDK clients were not able to be initialized, including agents logging into Twilio Flex. Also during the time window, events to the Javascript SDK was not received by clients. This can result in reservations not being able to be accepted, and causing time outs.
Jun 5, 15:44 PDT
Jun 4, 2019

No incidents reported.

Jun 3, 2019

No incidents reported.

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