Twilio Status

SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs and Short Codes to Vodafone Italy

Update - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Short Codes to Vodafone network subscribers in Italy and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 09, 2026 - 03:07 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Short Codes to Vodafone network subscribers in Italy and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 08, 2026 - 19:07 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Short Codes to Vodafone network subscribers in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 08, 2026 - 15:06 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Short Codes to Vodafone network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 08, 2026 - 13:05 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Short Codes to Vodafone network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 08, 2026 - 11:03 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Short Codes to Vodafone network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 08, 2026 - 10:02 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Short Codes to Vodafone network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 08, 2026 - 09:16 PDT

Australia Voice Carrier Partner Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 09, 2026 - 03:00 PDT

Scheduled -

Our Voice carrier partner in Australia is conducting a planned maintenance from 09 September 2026 at 03:00 PDT until 09 September 2026 at 06:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.

Sep 9, 2026 03:00-06:00 PDT

MMS Delivery Delays from a Subset of Australia Subscribers to Twilio Australia Phone Numbers

Update - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 07, 2026 - 12:09 PDT

Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 06, 2026 - 11:24 PDT

Investigating - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 05, 2026 - 11:23 PDT

Identified - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 04, 2026 - 19:20 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 04, 2026 - 11:04 PDT

Investigating - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 04, 2026 - 06:19 PDT

Identified - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 04, 2026 - 04:02 PDT

Investigating - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 04, 2026 - 02:43 PDT

Twilio SendGrid Legacy Public IP Deprecation

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 2026 - 09:00 PDT

Scheduled - Scheduled - Twilio SendGrid is deprecating a group of legacy IP addresses previously used to reach SendGrid via API and SMTP API.

Customers using legacy Twilio SendGrid IP addresses instead of official domain names (e.g., sendgrid.com or smtp.sendgrid.net) will be affected and should update their configurations immediately.

Engineering will temporarily disable the legacy IPs during the following maintenance windows prior to full removal:

August 24: 9:00 AM – 10:00 AM PST (Temporary disablement)

August 25: 9:00 AM – 12:00 PM PST (Temporary disablement)

August 27: 9:00 AM – 3:00 PM PST (Temporary disablement)

August 31: 9:00 AM PST (Permanent deprecation)
Aug 24, 2026 09:00 - Sep 7, 2026 09:00 PDT

Uptime over the past 90 days. View historical uptime.

PROGRAMMABLE MESSAGING Operational

90 days ago

100.0 % uptime

Today

MMS Operational

SMS Operational

SMPP Operational

WhatsApp Messaging Operational

Notify Operational

Conversations Operational

Messaging Insights Operational

Messaging Services Operational

Content API Operational

Toll-free verification Operational

90 days ago

100.0 % uptime

Today

RCS Messaging Operational

90 days ago

100.0 % uptime

Today

Programmable Messaging API Operational

90 days ago

100.0 % uptime

Today

Intelligent Alerts Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE US1 Operational

90 days ago

99.99 % uptime

Today

PSTN US1 Operational

SIP Interface US1 Operational

Client Web US1 Operational

Client Mobile US1 Operational

Conference US1 Operational

Recording US1 Operational

Queue US1 Operational

Text-to-Speech US1 Operational

Recording Transcriptions US1 Operational

TwiML US1 Operational

Voice Insights US1 Operational

Speech Recognition (Gather Speech) US1 Operational

Realtime Transcriptions US1 Operational

90 days ago

100.0 % uptime

Today

Pay US1 Operational

Media Streams US1 Operational

Dialogflow US1 Operational

ConversationRelay US1 Operational

90 days ago

99.97 % uptime

Today

Voice REST API US1 Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE AU1 Operational

90 days ago

100.0 % uptime

Today

PSTN AU1 Operational

SIP Interface AU1 Operational

Client Web AU1 Operational

Client Mobile AU1 Operational

Conference AU1 Operational

Recording AU1 Operational

Queue AU1 Operational

Text-to-Speech AU1 Operational

Recording Transcriptions AU1 Operational

TwiML AU1 Operational

Voice Insights AU1 Operational

Speech Recognition (Gather Speech) AU1 Operational

Realtime Transcriptions AU1 Operational

90 days ago

100.0 % uptime

Today

Pay AU1 Operational

Media Streams AU1 Operational

ConversationRelay AU1 Operational

Voice REST API AU1 Operational

PROGRAMMABLE VOICE IE1 Operational

90 days ago

100.0 % uptime

Today

PSTN IE1 Operational

SIP Interface IE1 Operational

Client Web IE1 Operational

Client Mobile IE1 Operational

Conference IE1 Operational

Recording IE1 Operational

Queue IE1 Operational

Text-to-Speech IE1 Operational

Recording Transcriptions IE1 Operational

TwiML IE1 Operational

Voice Insights IE1 Operational

Speech Recognition (Gather Speech) IE1 Operational

Realtime Transcriptions IE1 Operational

90 days ago

100.0 % uptime

Today

Pay IE1 Operational

Media Streams IE1 Operational

ConversationRelay IE1 Operational

Voice REST API IE1 Operational

ACCOUNT SECURITY Operational

Authy 2FA Operational

Verify Operational

Authy App Operational

Lookup Operational

ELASTIC SIP TRUNKING US1 Operational

Origination US1 Operational

Termination US1 Operational

ELASTIC SIP TRUNKING AU1 Operational

Origination AU1 Operational

Termination AU1 Operational

ELASTIC SIP TRUNKING IE1 Operational

Origination IE1 Operational

Termination IE1 Operational

TaskRouter Operational

FLEX Operational

Flex Agent Copilot Operational

Flex Agent Desktop Operational

Flex Application Platform Operational

Flex Insights Operational

Flex Queue Stats Operational

Flex Teams View Operational

Flex Admin Console Operational

Flex Routing Operational

Flex Conversations Operational

Flex Programmable Chat Operational

Flex Programmable Voice Operational

Proxy Operational

Flex Plugins Operational

Flex Billing Operational

CONVERSATIONS Operational

Conversation Orchestrator Operational

Conversation Intelligence Operational

Conversation Intelligence (classic) Operational

Conversation Memory Operational

Enterprise Knowledge Operational

TWILIO EMAIL Operational

90 days ago

100.0 % uptime

Today

Mailsend: Comms API Operational

Logs Operational

Dedicated IP Address Operational

90 days ago

100.0 % uptime

Today

INTERCONNECT Operational

PHONE NUMBERS Operational

PROGRAMMABLE CHAT Operational

PROGRAMMABLE VIDEO Operational

90 days ago

100.0 % uptime

Today

Group Rooms Operational

Peer-to-Peer Rooms Operational

Recordings Operational

Compositions Operational

Network Traversal Service Operational

Go Rooms Operational

Video Insights Operational

Realtime Transcriptions Operational

90 days ago

100.0 % uptime

Today

PROXY Operational

SERVERLESS Operational

Studio Operational

Functions Operational

Assets Operational

TwiML Bins Operational

Sync Operational

DEVELOPER TOOLS Degraded Performance

Console Operational

Event Streams Operational

Debugger & Alarms Operational

Documentation Operational

REST API Operational

Bulk Export Degraded Performance

TWILIO PLATFORM Operational

Billing Operational

Customer Support Center Operational

Other Operational

Account Insights Operational

Trust Hub Operational

Organization Operational

CARRIER NETWORK Degraded Performance

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Short Code, North America Operational

MMS Short Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

Voice, North America Degraded Performance

Voice, Latin America Operational

SMS, Latin America Operational

Voice, APAC Under Maintenance

SMS, APAC Operational

MMS, APAC Degraded Performance

Voice, Europe Operational

SMS, Europe Operational

Voice, Middle East & Africa Operational

SMS, Middle East & Africa Operational

Verify Silent Network Auth Operational

Lookup Identity Match Operational

Lookup Line Type Intelligence [Legacy API] Degraded Performance

Lookup Line Type Intelligence [Twilio API] Operational

Lookup SIM Swap Operational

Legacy Identity MatchAndAttributes Operational

FRONTLINE Operational

Sender ID Operational

90 days ago

100.0 % uptime

Today

ZIPWHIP MESSAGING Operational

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

ZIPWHIP TOOLS Operational

Zipwhip Provisioner Dashboard and API Operational

Zipwhip Support Ticketing Operational

Toll-Free Verification Portal Operational

SendGrid Mail Sending Under Maintenance

API v3 Operational

SMTP Under Maintenance

API v2 Under Maintenance

SendGrid Marketing Campaigns Operational

SendGrid Webhooks Operational

Event Webhooks Operational

Parse API Operational

SendGrid API Operational

SendGrid Website Operational

SendGrid Statistics Operational

SendGrid Email Activity Operational

SendGrid Partners Operational

SendGrid Billing Operational

SendGrid Legacy Marketing Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

New Zealand Voice Carrier Partner Maintenance Sep `9`, `2026` `10:30`-`11:30` PDT

Our Voice carrier partner in New Zealand is conducting a planned maintenance from 09 September 2026 at 10:30 PDT until 09 September 2026 at 11:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio New Zealand toll free, mobile and landline phone numbers.

Posted on Aug 25, 2026 - 17:53 PDT

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV Sep `9`, `2026` `11:20`-`14:00` PDT

The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 09 September 2026 at 11:20 PDT until 09 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.

Posted on Sep 07, 2026 - 05:17 PDT

Russia SMS Carrier Maintenance - MegaFon Sep `9`, `2026` `13:00`-`17:00` PDT

The MegaFon network in Russia is conducting an emergency maintenance from 09 September 2026 at 13:00 PDT until 09 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

Posted on Sep 07, 2026 - 22:05 PDT

Czech Republic Voice Carrier Partner Maintenance Sep `9`, `2026` `15:00`-`21:00` PDT

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 09 September 2026 at 15:00 PDT until 09 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.

Posted on Aug 21, 2026 - 01:45 PDT

Zambia Voice Carrier Partner Maintenance Sep `9`, `2026` `15:00`-`18:00` PDT

Our Voice carrier partner in Zambia is conducting a planned maintenance from 09 September 2026 at 15:00 PDT until 09 September 2026 at 18:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from Twilio Zambia phone numbers.

Posted on Sep 07, 2026 - 17:42 PDT

Belgium SMS Carrier Maintenance - Telenet Mobile Sep `9`, `2026` `20:00` - Sep `10`, `2026` `03:00` PDT

The Telenet Mobile network in Belgium is conducting a planned maintenance from 09 September 2026 at 20:00 PDT until 10 September 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telenet Mobile Belgium handsets.

Posted on Sep 07, 2026 - 16:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Sep `9`, `2026` `20:00` - Sep `10`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 09 September 2026 at 20:00 PDT until 10 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.

Posted on Aug 12, 2026 - 11:56 PDT

Russia SMS Carrier Maintenance - MTS Sep `9`, `2026` `20:00`-`21:30` PDT

The MTS network in Russia is conducting a planned maintenance from 09 September 2026 at 20:00 PDT until 09 September 2026 at 21:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.

Posted on Sep 08, 2026 - 05:08 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Sep `9`, `2026` `21:30`-`23:00` PDT

Our carrier partner Three United Kingdom is conducting a planned maintenance from 09 September 2026 at 21:30 PDT until 09 September 2026 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

Posted on Sep 04, 2026 - 05:06 PDT

US SMS Carrier Maintenance - Small US Carriers Sep `10`, `2026` `02:00`-`04:00` PDT

A subset of small networks in the US are conducting a planned maintenance from 10 September 2026 at 02:00 PDT until 10 September 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.

Posted on Aug 31, 2026 - 02:08 PDT

Russia SMS Carrier Maintenance - MegaFon Sep `10`, `2026` `13:00`-`17:00` PDT

The MegaFon network in Russia is conducting an emergency maintenance from 10 September 2026 at 13:00 PDT until 10 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

Posted on Sep 07, 2026 - 22:06 PDT

Czech Republic Voice Carrier Partner Maintenance Sep `10`, `2026` `15:00`-`21:00` PDT

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 10 September 2026 at 15:00 PDT until 10 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.

Posted on Aug 21, 2026 - 01:46 PDT

Canada Account Security Service Partner Maintenance Sep `10`, `2026` `21:00` - Sep `11`, `2026` `01:00` PDT

Our service partner is conducting a planned maintenance from 10 September 2026 at 21:00 PDT until 11 September 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country:.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup Line Type Intelligence [Twilio API], Lookup SIM Swap, Legacy Identity MatchAndAttributes

Posted on Sep 04, 2026 - 00:29 PDT

Costa Rica SMS Carrier Maintenance - Telefonica Sep `10`, `2026` `22:00` - Sep `11`, `2026` `03:00` PDT

The Telefonica network in Costa Rica is conducting a planned maintenance from 10 September 2026 at 22:00 PDT until 11 September 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telefonica Costa Rica handsets.

Posted on Sep 06, 2026 - 22:36 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Sep `13`, `2026` `12:00`-`14:00` PDT

The Globe Telecom network in the Philippines is conducting a planned maintenance from 13 September 2026 at 12:00 PDT until 13 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

Posted on Sep 04, 2026 - 16:49 PDT

Russia SMS Carrier Maintenance - MTT Sep `14`, `2026` `14:00`-`18:00` PDT

The MTT network in Russia is conducting a planned maintenance from 14 September 2026 at 14:00 PDT until 14 September 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTT Russia handsets.

Posted on Sep 08, 2026 - 16:42 PDT

United States SMS Carrier Partner Maintenance Sep `15`, `2026` `17:00`-`18:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 15 September 2026 at 17:00 PDT until 15 September 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS from AT&T United States handsets via subset of United States long codes.

Posted on Sep 09, 2026 - 00:00 PDT

Bangladesh SMS Carrier Maintenance - Grameenphone Sep `16`, `2026` `11:00`-`17:00` PDT

The Grameenphone network in Bangladesh is conducting a planned maintenance from 16 September 2026 at 11:00 PDT until 16 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Grameenphone Bangladesh handsets.

Posted on Sep 07, 2026 - 00:48 PDT

United States and Canada Twilio SMS and MMS Maintenance Sep `16`, `2026` `20:00` - Sep `17`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 16 September 2026 at 20:00 PDT until 17 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.

Posted on Aug 12, 2026 - 11:57 PDT

United States MMS Carrier Partner Maintenance Sep `17`, `2026` `01:00`-`03:30` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 17 September 2026 at 01:00 PDT until 17 September 2026 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.

Posted on Sep 03, 2026 - 07:48 PDT

Mexico SMS Carrier Partner Maintenance Sep `17`, `2026` `20:00` - Sep `18`, `2026` `03:00` PDT

Our SMS carrier partner in Mexico is conducting a planned maintenance from 17 September 2026 at 20:00 PDT until 18 September 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Mexico handsets.

Posted on Sep 08, 2026 - 03:16 PDT

United States SMS Carrier Partner Maintenance Sep `17`, `2026` `21:00` - Sep `18`, `2026` `04:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 17 September 2026 at 21:00 PDT until 18 September 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.

Posted on Sep 07, 2026 - 16:12 PDT

Interconnection Infrastructure Upgrade (SG1 – Phase 2) Sep `18`, `2026` `08:00`-`11:00` PDT

Twilio will perform a scheduled maintenance in our SG1 region during a 3-hour window on 18 September 2026 from 08:00 PDT to 11:00 PDT.

During this maintenance, we will perform a Junos OS software upgrade of the SG1 QFX10K Edge1 Switch in the TNX Production SG1 environment. This maintenance represents the second phase of a two-part infrastructure upgrade.

During this time, Voice, Interconnect, and Flex customers with SG1 interconnections may experience a brief interconnection service interruption of up to 90 seconds. If possible, customers are advised to redirect traffic away from the TNX SG1 interconnection during the maintenance window to minimize any potential impact. Services are expected to recover automatically once the maintenance activity is complete.
Posted on Aug 06, 2026 - 03:33 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Sep `20`, `2026` `12:00`-`14:00` PDT

The Globe Telecom network in the Philippines is conducting a planned maintenance from 20 September 2026 at 12:00 PDT until 20 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

Posted on Sep 04, 2026 - 16:07 PDT

Czech Republic Voice Carrier Partner Maintenance Sep `21`, `2026` `15:00`-`21:00` PDT

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 21 September 2026 at 15:00 PDT until 21 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.

Posted on Aug 24, 2026 - 23:49 PDT

United States SMS Carrier Partner Maintenance Sep `21`, `2026` `23:00` - Sep `22`, `2026` `03:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 21 September 2026 at 23:00 PDT until 22 September 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.

Posted on Sep 04, 2026 - 13:03 PDT

Czech Republic Voice Carrier Partner Maintenance Sep `22`, `2026` `15:00`-`21:00` PDT

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 22 September 2026 at 15:00 PDT until 22 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.

Posted on Aug 24, 2026 - 23:50 PDT

United States SMS Carrier Partner Maintenance Sep `22`, `2026` `17:00`-`18:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 22 September 2026 at 17:00 PDT until 22 September 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS from AT&T United States handsets via subset of United States long codes.

Posted on Sep 09, 2026 - 00:00 PDT

Russia SMS Carrier Maintenance - Tele2 Sep `23`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 23 September 2026 at 13:00 PDT until 23 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Posted on Sep 01, 2026 - 07:30 PDT

United States and Canada Twilio SMS and MMS Maintenance Sep `23`, `2026` `20:00` - Sep `24`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 23 September 2026 at 20:00 PDT until 24 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.

Posted on Aug 12, 2026 - 11:57 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Sep `27`, `2026` `12:00`-`14:00` PDT

The Globe Telecom network in the Philippines is conducting a planned maintenance from 27 September 2026 at 12:00 PDT until 27 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

Posted on Sep 04, 2026 - 16:08 PDT

Russia SMS Carrier Maintenance - Tele2 Sep `28`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 28 September 2026 at 13:00 PDT until 28 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Posted on Sep 01, 2026 - 07:30 PDT

Russia SMS Carrier Maintenance - Tele2 Sep `30`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 30 September 2026 at 13:00 PDT until 30 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Posted on Sep 01, 2026 - 07:31 PDT

United States and Canada Twilio SMS and MMS Maintenance Sep `30`, `2026` `20:00` - Oct `1`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 30 September 2026 at 20:00 PDT until 01 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.

Posted on Aug 12, 2026 - 11:57 PDT

Multiple Destination SMS Carrier Partner Maintenance Oct `5`, `2026` `22:00` - Oct `6`, `2026` `04:00` PDT

Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 05 October 2026 at 22:00 PDT until 06 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via subset of United States and Canada long codes.

Posted on Sep 04, 2026 - 13:01 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct `7`, `2026` `20:00` - Oct `8`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 07 October 2026 at 20:00 PDT until 08 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

Posted on Sep 04, 2026 - 00:12 PDT

Multiple Destination SMS Carrier Partner Maintenance Oct `7`, `2026` `22:00` - Oct `8`, `2026` `04:00` PDT

Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 07 October 2026 at 22:00 PDT until 08 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via United States and Canada long codes.

Posted on Sep 04, 2026 - 13:01 PDT

Multiple Destination SMS Carrier Partner Maintenance Oct `12`, `2026` `22:00` - Oct `13`, `2026` `04:00` PDT

Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 12 October 2026 at 22:00 PDT until 13 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via United States and Canada long codes.

Posted on Sep 04, 2026 - 13:01 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct `14`, `2026` `20:00` - Oct `15`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 14 October 2026 at 20:00 PDT until 15 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

Posted on Sep 04, 2026 - 00:23 PDT

Multiple Destination SMS Carrier Partner Maintenance Oct `14`, `2026` `22:00` - Oct `15`, `2026` `04:00` PDT

Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 14 October 2026 at 22:00 PDT until 15 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via United States and Canada long codes.

Posted on Sep 04, 2026 - 13:02 PDT

Interconnection Infrastructure Upgrade (IE1) Oct `16`, `2026` `14:00`-`22:00` PDT

Twilio will perform scheduled network maintenance in our IE1 region during an 8-hour window from 16 October 2026 at 14:00 PDT to 16 October 2026 at 22:00 PDT.

During this window, customers may experience a brief service interruption of up to 90 seconds affecting the following:

Interconnected Customers: All IE1 interconnected customers will experience a brief interconnection service interruption of up to 90 seconds. During this maintenance, the following Twilio services may be impacted if they are using the IE1 interconnection:SIP Interface,Elastic SIP Trunking,WebRTC Client,SMS,Voice and Verify.

Customers interconnected with Twilio exclusively via IE1 will have no workaround during the brief 90-second interruption. Customers configured for failover to DE1 or alternate regions should experience no service disruption, provided automatic failover is enabled on their end.
Posted on Jul 29, 2026 - 00:27 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct `21`, `2026` `20:00` - Oct `22`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 21 October 2026 at 20:00 PDT until 22 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

Posted on Sep 04, 2026 - 00:24 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct `28`, `2026` `20:00` - Oct `29`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 28 October 2026 at 20:00 PDT until 29 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

Posted on Sep 04, 2026 - 00:24 PDT

System Metrics Month Week Day

API Response Time - North America

Fetching

API Response Time - Europe

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Past Incidents

Sep `9`, `2026`

SMS Delivery Delays from Twilio to Pelephone Israel

Resolved - The incident has been resolved and SMS delivery from Twilio to Pelephone network subscribers in Israel is operating normally.
Sep 9, 01:08 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 22:54 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 20:58 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 8, 19:56 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 8, 19:50 PDT

Sep `8`, `2026`

Voice Call Failures from Twilio Phone Numbers to Argentina

Resolved - The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Argentina are operating normally.
Sep 8, 22:42 PDT

Monitoring - We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Argentina and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 21:51 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 8, 19:13 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 17:13 PDT

Identified - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 8, 16:08 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Argentina. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 14:29 PDT

Investigating - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Argentina. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 8, 13:29 PDT

Czech Republic Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 8, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 16:01 PDT

Scheduled -

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 08 September 2026 at 16:00 PDT until 08 September 2026 at 22:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.

Sep 2, 07:09 PDT

Czech Republic Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 8, 20:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 16:00 PDT

Scheduled -

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 08 September 2026 at 16:00 PDT until 08 September 2026 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.

Aug 20, 20:54 PDT

Kuwait SMS Carrier Maintenance - Zain

Completed - The scheduled maintenance has been completed.
Sep 8, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 13:01 PDT

Scheduled -

The Zain network in Kuwait is conducting a planned maintenance from 08 September 2026 at 13:00 PDT until 08 September 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Zain Kuwait handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Sep 8, 05:31 PDT

France Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 8, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 13:00 PDT

Scheduled -

Our Voice carrier partner in France is conducting a planned maintenance from 08 September 2026 at 13:00 PDT until 08 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio France phone numbers.

Sep 2, 08:54 PDT

SMS Delivery Delays from a Subset of Twilio Short Codes to C-spire and Dish United States

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to C-spire and Dish network subscribers in the United States is operating normally.
Sep 8, 16:25 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-spire and Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 14:19 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-spire and Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 8, 14:10 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-spire and Dish network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 8, 13:34 PDT

SMS Delivery Receipt Delays from Twilio to Safaricom Kenya

Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Safaricom network subscribers in Kenya are operating normally.
Sep 8, 14:52 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Safaricom network subscribers in Kenya and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 13:55 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Safaricom network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 8, 12:54 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Safaricom network subscribers in Kenya. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 8, 12:31 PDT

Malaysia SMS Carrier Maintenance - Celcom

Completed - The scheduled maintenance has been completed.
Sep 8, 14:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 10:00 PDT

Scheduled -

The Celcom network in Malaysia is conducting a planned maintenance from 08 September 2026 at 10:00 PDT until 08 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Celcom Malaysia handsets.

Aug 28, 13:48 PDT

Malaysia SMS Carrier Maintenance - Celcom

Completed - The scheduled maintenance has been completed.
Sep 8, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 10:01 PDT

Scheduled -

The Celcom network in Malaysia is conducting a series of planned maintenances from 01 September 2026 at 10:00 PDT until 08 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Celcom Malaysia handsets.

Note, the maintenance will be carried out on each of the following dates and times:

01 September 2026 at 10:00 PDT until 01 September 2026 at 14:00 PDT

07 September 2026 at 10:00 PDT until 07 September 2026 at 14:00 PDT

08 September 2026 at 10:00 PDT until 08 September 2026 at 14:00 PDT
Aug 28, 07:57 PDT

SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to Nex-Tech Wireless United States

Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Long Codes to Nex-Tech Wireless network subscribers in the United States are operating normally.
Sep 8, 13:34 PDT

Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to Nex-Tech Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 8, 12:39 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to Nex-Tech Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 10:39 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Nex-Tech Wireless LLC network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 8, 05:02 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Nex-Tech Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hour or as soon as more information becomes available.
Sep 8, 00:52 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Nex-Tech Wireless LLC network subscribers in the United States. Our team has identified the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 7, 22:09 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Nex-Tech Wireless network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 7, 18:20 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Nex-Tech Wireless network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 7, 16:54 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Nex-Tech Wireless network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 7, 16:20 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Nex-Tech Wireless network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 7, 15:19 PDT

SMS Delivery Delays from Twilio to Megafon Tajikistan

Resolved - The incident has been resolved and SMS delivery from Twilio to Megafon network subscribers in Tajikistan is operating normally.
Sep 8, 13:08 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Megafon network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 10:06 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Megafon network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 09:22 PDT

Update - Twilio customers may be experiencing SMS delivery delays and Failures from Twilio to Megafon network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 8, 08:22 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Megafon network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 8, 05:49 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Megafon network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 8, 02:48 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Megafon network subscribers in Tajikistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 8, 01:40 PDT

South Korea SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 8, 12:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 10:01 PDT

Scheduled -

Our SMS carrier partner in South Korea is conducting an emergency maintenance from 08 September 2026 at 10:00 PDT until 08 September 2026 at 12:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to South Korea handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Sep 8, 05:04 PDT

SMS Delivery Failures from a Subset of Twilio Long Codes to Multiple Networks in France

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to network subscribers on affected networks in France is operating normally.
Sep 8, 11:23 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 10:15 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to network subscribers on multiple networks in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 10:02 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to network subscribers on multiple networks in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 8, 09:02 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to network subscribers on multiple networks in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 8, 08:56 PDT

Twilio Messaging Services Was Degraded

Resolved - Twilio Messaging Services was degraded for 46 days between July 21 2026 3:28 PM and Sept 4 2026 6:00 PM Pacific Time . During this period of time, customers that sent messages with media url that contained a comma and added the messaging service sid parameter in their messages will have their messages messages incorrectly rejected with http 400 and Twilio error code 21620 .
Sep 8, 10:39 PDT

Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Messaging. We will follow up and provide customer impact details within 2 hours.
Sep 8, 10:27 PDT

Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Germany

Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers on affected networks in Germany are operating normally.
Sep 8, 07:12 PDT

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 05:36 PDT

Update - Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 04:09 PDT

Identified - Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 8, 03:08 PDT

SMS Delivery Delays from Twilio to Tigo Honduras

Resolved - The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Honduras is operating normally.
Sep 8, 01:18 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 01:17 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 8, 01:17 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 8, 00:36 PDT

Honduras SMS Carrier Maintenance - Tigo

Completed - The scheduled maintenance has been completed.
Sep 8, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 22:15 PDT

Scheduled -

The Tigo network in Honduras is conducting an emergency maintenance from 07 September 2026 at 22:15 PDT until 08 September 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tigo Honduras handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Sep 7, 22:12 PDT

SMS Delivery Delays from Twilio to AT&T Mexico

Resolved - The incident has been resolved and SMS delivery from Twilio to AT&T network subscribers in Mexico is operating normally.
Sep 8, 00:24 PDT

Monitoring - We have observed a recovery in SMS delivery delays from Twilio to AT&T network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 7, 22:17 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team has identified the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 7, 20:57 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team has identified the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 7, 18:56 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team has identified the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 7, 18:49 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 7, 18:47 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 7, 17:54 PDT

Sep `7`, `2026`

Kazakhstan SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Sep 7, 21:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 17:00 PDT

Scheduled -

The Tele2 network in Kazakhstan is conducting a planned maintenance from 07 September 2026 at 17:00 PDT until 07 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Sep 7, 06:32 PDT

Russia SMS Carrier Maintenance - MTS

Completed - The scheduled maintenance has been completed.
Sep 7, 21:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 20:00 PDT

Scheduled -

The MTS network in Russia is conducting a planned maintenance from 07 September 2026 at 20:00 PDT until 07 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.

Sep 3, 07:01 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE

Completed - The scheduled maintenance has been completed.
Sep 7, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 14:30 PDT

Scheduled -

Our carrier partner EE United Kingdom is conducting a planned maintenance from 07 September 2026 at 14:30 PDT until 07 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

Sep 2, 11:52 PDT

Zambia Voice Carrier Partner Maintenance - MTN

Completed - The scheduled maintenance has been rescheduled and the new date has been posted on our Statuspage. Thank you for your understanding.
Sep 7, 17:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 14:00 PDT

Scheduled -

The MTN network in Zambia is conducting a planned maintenance from 07 September 2026 at 14:00 PDT until 07 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from Twilio Zambia phone numbers.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Sep 7, 13:58 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Sep 7, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 13:59 PDT

Scheduled -

The Beeline network in Russia is conducting a planned maintenance from 07 September 2026 at 13:59 PDT until 07 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.

Sep 1, 02:31 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Sep 7, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 13:00 PDT

Scheduled -

The Tele2 network in Russia is conducting a planned maintenance from 07 September 2026 at 13:00 PDT until 07 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Sep 1, 07:29 PDT

MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to Multiple Networks in United States

Resolved - The incident has been resolved and MMS delivery between a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.
Sep 7, 16:07 PDT

Monitoring - We have observed a recovery and determined that this incident impacted delivery failures from US subscribers to a subset of Twilio shortcodes, as well as delivery receipt failures from a subset of Twilio shortcodes to US subscribers. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 7, 14:01 PDT

Update - Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 7, 13:06 PDT

Update - Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 7, 09:06 PDT

Update - Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 7, 07:03 PDT

Identified - Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 7, 06:03 PDT

Update - Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 7, 02:01 PDT

Update - Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 7, 00:00 PDT

Investigating - Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 6, 22:55 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Sep 7, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 10:01 PDT

Scheduled -

The MegaFon network in Russia is conducting a planned maintenance from 07 September 2026 at 10:00 PDT until 07 September 2026 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

Sep 4, 01:43 PDT

Bangladesh SMS Carrier Maintenance - Banglalink

Completed - The scheduled maintenance has been completed.
Sep 7, 15:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 11:00 PDT

Scheduled -

The Banglalink network in Bangladesh is conducting an emergency maintenance from 07 September 2026 at 11:00 PDT until 07 September 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Banglalink Bangladesh handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Sep 7, 10:23 PDT

Russia SMS Carrier Maintenance - UralTel/U-Tel/Ermak RMS, Win Mobile, Volna mobile and Personnal Communicational

Completed - The scheduled maintenance has been completed.
Sep 7, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 13:01 PDT

Scheduled -

The UralTel/U-Tel/Ermak RMS, Win Mobile, Volna mobile and Personnal Communicational networks in Russia are conducting a planned maintenance from 07 September 2026 at 13:00 PDT until 07 September 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to UralTel/U-Tel/Ermak RMS, Win Mobile, Volna mobile and Personnal Communicational Russia handsets.

Sep 1, 11:54 PDT

MMS Delivery Receipt Delays from a Subset of Twilio Long Codes to GCI United States

Resolved - The incident has been resolved and MMS delivery receipts from a subset of Twilio Long Codes to GCI network subscribers in the United States are operating normally.
Sep 7, 14:59 PDT

Update - We have observed a recovery in MMS delivery receipts from a subset of Twilio Long Codes to GCI network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 6, 21:11 PDT

Update - We have observed a recovery in MMS delivery receipts from a subset of Twilio Long Codes to GCI network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 6, 05:11 PDT

Update - We have observed a recovery in MMS delivery receipts from a subset of Twilio Long Codes to GCI network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 5, 21:05 PDT

Update - We have observed a recovery in MMS delivery receipts from a subset of Twilio Long Codes to GCI network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 5, 17:03 PDT

Monitoring - We have observed a recovery in MMS delivery receipts from a subset of Twilio Long Codes to GCI network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 5, 15:01 PDT

Update - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 5, 04:37 PDT

Update - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 4, 20:35 PDT

Update - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 4, 16:33 PDT

Update - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 4, 14:26 PDT

Identified - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 4, 13:26 PDT

Update - We have observed a recovery in MMS delivery receipts from a subset of Twilio Long Codes to GCI network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 4, 11:34 PDT

Update - We have observed a recovery in MMS delivery receipts from a subset of Twilio Long Codes to GCI network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 4, 07:33 PDT

Update - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 3, 21:28 PDT

Update - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 3, 17:21 PDT

Update - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 3, 15:17 PDT

Update - We have observed a recovery in MMS delivery from Twilio to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 3, 13:23 PDT

Update - We have observed a recovery in MMS delivery from Twilio to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 3, 09:22 PDT

Monitoring - We have observed a recovery in MMS delivery from Twilio to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 3, 07:16 PDT

Update - Twilio customers may be experiencing MMS delivery delays from Twilio to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 3, 00:58 PDT

Update - Twilio customers may be experiencing MMS delivery delays from Twilio to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 2, 20:55 PDT

Update - Twilio customers may be experiencing MMS delivery delays from Twilio to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 18:55 PDT

Investigating - Twilio customers may be experiencing MMS delivery delays from Twilio to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 17:54 PDT

Malaysia SMS Carrier Maintenance - Celcom

Completed - The scheduled maintenance has been completed.
Sep 7, 14:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 10:00 PDT

Scheduled -

The Celcom network in Malaysia is conducting a planned maintenance from 07 September 2026 at 10:00 PDT until 07 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Celcom Malaysia handsets.

Aug 28, 13:47 PDT

Automated Alert: No Customer Impact

Resolved - We have fully investigated the potential issue with Status-Callback Service triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Sep 7, 13:22 PDT

Investigating - Our monitoring systems have detected a potential issue with Status-Callback Service. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Sep 7, 12:56 PDT

SMS Delivery Delays and Failures from Twilio Phone Numbers to Robi Bangladesh

Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to Robi network subscribers in Bangladesh is operating normally.
Sep 7, 12:37 PDT

Update - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Robi network subscribers in Bangladesh and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 7, 09:02 PDT

Monitoring - We have observed a recovery in SMS Delivery Delays and Failures from Twilio Numbers to Robi Network in Bangladesh and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 7, 06:48 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to Robi network subscribers in Bangladesh. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 7, 04:54 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to Robi network subscribers in Bangladesh. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 7, 02:53 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to Robi network subscribers in Bangladesh. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 7, 01:53 PDT

Australia SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 7, 06:59 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 06:00 PDT

Scheduled -

Our SMS carrier partner in Australia is conducting a planned maintenance from 07 September 2026 at 06:00 PDT until 07 September 2026 at 06:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Australia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Sep 7, 02:28 PDT

SMS Delivery Delays from Twilio to MTN Congo

Resolved - This Incident has been resolved as observed metrics recovered and stable for SMS delivery from Twilio to MTN network subscribers in Congo
Sep 7, 06:18 PDT

Update - We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Congo and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 7, 04:43 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in the Congo and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 7, 02:37 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in the Congo. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 7, 02:36 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in the Congo. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 7, 00:36 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Congo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 6, 23:35 PDT

Australia Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 7, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 04:00 PDT

Scheduled -

Our Voice carrier partner in Australia is conducting a planned maintenance from 07 September 2026 at 04:00 PDT until 07 September 2026 at 05:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.

Aug 30, 21:02 PDT

SMS Delivery Delays and Failures from Twilio to Telefonica Spain

Resolved - This Incident has been resolved as we observed recovery and stablity in SMS Delivery Delays and Failures from Twilio to Telefonica Network in Spain.
Sep 7, 03:09 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in Spain and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 7, 01:03 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Telefonica network subscribers in Spain. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 7, 00:34 PDT

Sep `6`, `2026`

Multiple Destination SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 6, 20:45 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 20:30 PDT

Scheduled -

Our SMS carrier partner in the United Kingdom, Poland and France is conducting a planned maintenance from 06 September 2026 at 20:30 PDT until 06 September 2026 at 20:45 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United Kingdom, Poland and France handsets.

Sep 2, 16:36 PDT

Indonesia SMS Carrier Maintenance - Indosat

Completed - The scheduled maintenance has been completed.
Sep 6, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 10:00 PDT

Scheduled -

The Indosat network in Indonesia is conducting a planned maintenance from 06 September 2026 at 10:00 PDT until 06 September 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Indosat Indonesia handsets.

Aug 24, 05:18 PDT

Philippines SMS Carrier Maintenance - Globe Telecom

Completed - The scheduled maintenance has been completed.
Sep 6, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 12:00 PDT

Scheduled -

The Globe Telecom network in the Philippines is conducting a planned maintenance from 06 September 2026 at 12:00 PDT until 06 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

Sep 4, 16:49 PDT

SMS Delivery Receipt Delays from Twilio to Mauritel Mauritania

Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Mauritel network subscribers in Mauritania are operating normally.
Sep 6, 13:05 PDT

Update - We have observed a recovery in SMS delivery receipts from Twilio to Mauritel network subscribers in Mauritania and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 6, 09:03 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Mauritel network subscribers in Mauritania and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 6, 07:02 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Mauritel network subscribers in Mauritania. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 6, 06:56 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Mauritel network subscribers in Mauritania. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 6, 06:45 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Mauritel network subscribers in Mauritania. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 5, 22:44 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Mauritel network subscribers in Mauritania. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 5, 18:39 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Mauritel network subscribers in Mauritania. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 5, 16:33 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Mauritel network subscribers in Mauritania. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 5, 15:33 PDT

Sep `5`, `2026`

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Sep 5, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 15:35 PDT

Scheduled -

Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 05 September 2026 at 15:35 PDT until 05 September 2026 at 19:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

Sep 4, 05:07 PDT

Voice Call Failures from a Subset of Twilio Phone Numbers to Switzerland

Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Switzerland are operating normally.
Sep 5, 15:04 PDT

Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Switzerland and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 5, 14:40 PDT

Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Switzerland and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 5, 10:34 PDT

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Switzerland and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 5, 08:28 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Switzerland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 5, 01:24 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Switzerland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 4, 21:18 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Switzerland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 4, 19:18 PDT

Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Switzerland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 4, 18:18 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to network subscribers on multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 4, 16:56 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the Netherlands, Switzerland, and Iceland. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 4, 16:18 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 4, 14:55 PDT

Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to network subscribers on multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 4, 13:55 PDT

SMS Delivery Delays and Failures from Twilio to Africell and Qcell Gambia

Resolved - The incident has been resolved, SMS delivery from Twilio to Africell and Qcell network subscribers in the Gambia is operating normally.
Sep 5, 13:58 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Africell and Qcell network subscribers in the Gambia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 5, 09:43 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Qcell network subscribers in the Gambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 5, 07:42 PDT

Update - Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 5, 06:56 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 5, 00:30 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 4, 23:26 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Africell and Qcell network subscribers in the Gambia and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 4, 23:16 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Africell and Qcell network subscribers in the Gambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 4, 17:16 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 4, 11:37 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 4, 03:37 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Components: SMS, Middle East & Africa
Sep 3, 23:36 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 3, 21:35 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Africell and Qcell network subscribers in the Gambia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 3, 20:35 PDT

SMS Delivery Failures from a Subset of Twilio Short Codes to Multiple Networks in India

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to affected networks in India is operating normally.
Sep 5, 13:46 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 5, 12:16 PDT

Monitoring - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 5, 12:12 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 5, 12:09 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 5, 11:57 PDT

User Authentication Identity Gateway API Failure Increase for Pacificeast in United States

Resolved - The incident has been resolved and User Authentication Identity Gateway API failure increase for Pacificeast in the United States is operating normally.
Sep 5, 07:27 PDT

Monitoring - We have observed a recovery in User Authentication Identity Gateway API failure increase for Pacificeast in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 5, 05:44 PDT

Update - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Pacificeast in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 5, 03:48 PDT

Investigating - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Pacificeast in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 5, 02:46 PDT

Sep `4`, `2026`

MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States

Resolved - The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States is operating normally.
Sep 4, 15:25 PDT

Monitoring - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 4, 13:20 PDT

Update - Twilio customers may be experiencing MMS delivery reports delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 3, 16:50 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 1, 16:48 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 27, 00:31 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 26, 16:31 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 26, 12:30 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 26, 10:21 PDT

Identified - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 26, 09:21 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 26, 08:50 PDT

Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 26, 07:48 PDT

Multiple delivery failures when sending emails to Microsoft or MS based recipients

Resolved - Our engineers have monitored the issue and confirmed the issue with email deliveries to Microsoft has recovered to normal levels. All services are now operating normally at this time.
Sep 4, 11:56 PDT

Update - We are continuing to seeing a recovery in our services for customer sending to Microsoft and MS 365 supported recipients, and we'll continue to monitor. Microsoft has acknowledged this issue here: https://x.com/MSFT365Status and we kindly ask our customers to reach out to them for more updates

We'll provide more updates in 3 hours or as soon as they become available
Sep 4, 10:53 PDT

Update - We are continuing to seeing a recovery in our services for customer sending to Microsoft and MS 365 supported recipients, and we'll continue to monitor. Microsoft has acknowledged this issue here: https://x.com/MSFT365Status and we kindly ask our customers to reach out to them for more updates

We'll provide more updates in 2 hours or as soon as they become available
Sep 4, 08:21 PDT

Monitoring - We are seeing a recovery in our services for customer sending to Microsoft and MS 365 supported recipients, and we'll continue to monitor. Microsoft has acknowledged this issue here: https://x.com/MSFT365Status and we kindly ask our customers to reach out to them for more updates

We'll provide more updates in 2 hours or as soon as they become available
Sep 4, 06:21 PDT

Identified - Our engineers have identified the cause of the incident to be a change in the delivery policies with Microsoft as it has been acknowledged on their status post here: https://x.com/MSFT365Status.

We encourage the customers to reach out to them directly for more information and updates including the affected IP and the exact message received.

Errors such as "IPs throttled by recipient server" is a preemptive deferral in response to the "Server too busy" error, so we suggest that all errors should be read as literal and reach out Microsoft if you need more details on this: https://olcsupport.office.com/, and for Office 365 Anti-Spam IP delisting portal here: https://sender.office.com/ and their address for delisting is delist@microsoft.com.

We will provide another update in 2 hours or as soon as more information becomes available.
Sep 4, 05:59 PDT

Investigating - Starting around 3:30 PST on September the 4th, our engineers began investigating an issue with all emails being delivered to Microsoft. Users may experience different 5XX errors such as:

Email was deferred due to the following reason(s): [IPs were throttled by recipient server:

Mail send is affected only when sending to Microsoft supported services We will provide another update in an hour or as soon as more information becomes available.
Sep 4, 04:40 PDT

Interconnection Infrastructure Upgrade (SG1 – Edge2 Switch)

Completed - The scheduled maintenance has been completed.
Sep 4, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 08:00 PDT

Scheduled - Twilio will perform a scheduled maintenance in our SG1 region during a 3-hour window on 4 September 2026 from 08:00 PDT to 11:00 PDT.

During this maintenance, we will perform a Junos OS software upgrade of the SG1 QFX10K Edge2 Switch in the TNX Production SG1 environment.

During this time, Voice, Interconnect, and Flex customers with SG1 interconnections may experience a brief interconnection service interruption of up to 90 seconds. If possible, customers are advised to redirect traffic away from the TNX SG1 interconnection during the maintenance window to minimize any potential impact. Services are expected to recover automatically once the maintenance activity is complete.
Aug 6, 05:04 PDT

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile United States

Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States are operating normally.
Sep 4, 10:17 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 4, 08:10 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 4, 07:28 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 4, 06:27 PDT

SMS Delivery Delays and Failures From a Subset of Twilio Long Codes to Vivo and Claro Brazil

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Vivo and Claro network subscribers in Brazil is operating normally.
Sep 4, 09:03 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Vivo and Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 4, 07:01 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Vivo and Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 4, 05:29 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Vivo and Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 4, 04:28 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Vivo and Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 4, 02:23 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Vivo and Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 3, 23:40 PDT

SMS Delivery Receipt Delays from Twilio to Three United Kingdom

Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Three network subscribers in the United Kingdom are operating normally.
Sep 4, 08:30 PDT

Update - We have observed a recovery in SMS delivery receipts from Twilio to Three network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 3, 22:59 PDT

Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 3, 22:35 PDT

Update - We have observed a recovery in SMS delivery receipts from Twilio to Three network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 3, 06:58 PDT

Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 3, 06:23 PDT

Update - We have observed a recovery in SMS delivery receipts from Twilio to Three network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 2, 22:57 PDT

Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 2, 22:23 PDT

Update - We have observed a recovery in SMS delivery receipts from Twilio to Three network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 2, 18:50 PDT

Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 2, 18:10 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Three network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 16:44 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Three network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 16:44 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 16:05 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 2, 13:05 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 2, 09:05 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 07:05 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 06:03 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 04:58 PDT

SMS Delivery Delays from Twilio to MobiFone Vietnam

Resolved - The incident has been resolved and SMS delivery from Twilio to MobiFone network subscribers in Vietnam is operating normally.
Sep 4, 07:55 PDT

Update - We have observed a recovery in SMS delivery from Twilio to MobiFone network subscribers in Viet Nam and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 4, 06:01 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to MobiFone network subscribers in Vietnam and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 4, 04:01 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to MobiFone network subscribers in Viet Nam. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 4, 02:57 PDT

SMS Delivery Receipt Delays from a Subset of Twilio Phone Numbers to Telefonica El Salvador

Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador are operating normally.
Sep 4, 05:06 PDT

Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 4, 01:03 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 3, 22:59 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 3, 14:36 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 31, 22:35 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 31, 14:35 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 31, 10:32 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 31, 08:25 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 31, 07:25 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 25, 07:20 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 24, 23:19 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 24, 19:18 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 24, 17:18 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 24, 16:18 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 24, 07:11 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 22, 15:02 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 22, 07:02 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 22, 03:00 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 22, 00:59 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 21, 23:58 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 21, 21:46 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 21, 17:46 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 21, 15:45 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 21, 14:44 PDT

Identified - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 21, 14:20 PDT

Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 21, 14:20 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Sep 4, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 20:00 PDT

Scheduled -

The T-Mobile network in the United States is conducting a planned maintenance from 03 September 2026 at 20:00 PDT until 04 September 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.

Sep 2, 14:47 PDT

Canada Account Security Service Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 4, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 21:00 PDT

Scheduled -

Our service partner is conducting a planned maintenance from 03 September 2026 at 21:00 PDT until 04 September 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]

Aug 20, 13:15 PDT

Egypt SMS Carrier Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Sep 4, 00:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 19:00 PDT

Scheduled -

The Vodafone network in Egypt is conducting a planned maintenance from 03 September 2026 at 19:00 PDT until 04 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Egypt handsets.

Sep 1, 23:08 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Sep 4, 00:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 22:00 PDT

Scheduled -

A subset of small networks in the US are conducting a planned maintenance from 03 September 2026 at 22:00 PDT until 04 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via long codes and short codes.

Sep 1, 13:42 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Sep 4, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 22:01 PDT

Scheduled -

Sep 1, 07:13 PDT

Sep `3`, `2026`

Multiple Destination SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 3, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 12:00 PDT

Scheduled -

Our SMS carrier partner in Guatemala, Nicaragua, South Africa, El Salvador, Honduras and Vietnam is conducting a planned maintenance from 03 September 2026 at 12:00 PDT until 03 September 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Guatemala, Nicaragua, South Africa, El Salvador, Honduras and Vietnam handsets.

Aug 21, 08:16 PDT

Message Logs Performance Issues

Resolved - Latency for subsets of traffic has been resolved and Messaging Logs is operating normally at this time.
Sep 3, 17:40 PDT

Update - We are continuing to monitor the small subsets of traffic that may experience a reoccurrence of elevated latency. We are continuing to monitor this issue, and we will provide another update in 24 hours or as more information becomes available.
Sep 3, 12:00 PDT

Update - We are continuing to monitor the small subsets of traffic that may experince a reoccurrence of elevated latency. We are continuing to monitor this issue, and we will provide another update in 24 hours or as more information becomes available.
Aug 31, 11:37 PDT

Update - We have started seeing recovery for Message Logs. From 11:07 AM PDT on Tuesday, 8/25/26, customers may have experienced slower load times when viewing Message Logs. Latencies have returned to normal. However, small subsets of traffic may see a reoccurrence of elevated latency. We are continuing to monitor this issue, and we will provide another update in 24 hours or as more information becomes available.
Aug 30, 11:35 PDT

Update - We have identified an issue with Message Logs. From 11:07 AM PDT on Tuesday, 8/25/26, customers may have experienced slower load times when viewing Message Logs. Latencies have returned to normal. However, small subsets of traffic may see a reoccurrence of elevated latency. We are continuing to monitor this issue, and we will provide another update in 24 hours or as more information becomes available.
Aug 29, 11:35 PDT

Monitoring - We have identified an issue with Message Logs. From 11:07 AM PDT on Tuesday, 8/25/26, customers may have experienced slower load times when viewing Message Logs. Latencies have returned to normal. However, small subsets of traffic may see a reoccurrence of elevated latency. We are continuing to monitor this issue, and we will provide another update in 24 hours or as more information becomes available.
Aug 28, 11:35 PDT

Intermittent Delays and Failures in Message Delivery

Resolved - Delivery delays and failures have been resolved and message delivery is operating normally at this time.
Sep 3, 17:10 PDT

Update - We are seeing recovery and message delivery is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Sep 3, 16:42 PDT

Monitoring - We are seeing recovery and message delivery is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Sep 3, 16:12 PDT

Update - We are continuing to investigate an intermittent issue with delays and failures in outbound message delivery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Sep 3, 15:51 PDT

Identified - We are continuing to investigate an intermittent issue with delays and failures in outbound message delivery. We expect to provide another update in 15 minutes or as soon as more information becomes available.
Sep 3, 15:36 PDT

Update - We are continuing to investigate an intermittent issue with delays and failures in outbound message delivery. We expect to provide another update in 15 minutes or as soon as more information becomes available.
Sep 3, 15:21 PDT

Update - We are investigating an intermittent issue with delays and failures in outbound message delivery. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 3, 14:49 PDT

Investigating - Our monitoring systems have detected a potential issue with intermittent delays and failures in message delivery. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Sep 3, 14:36 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Sep 3, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 13:00 PDT

Scheduled -

The MegaFon network in Russia is conducting a planned maintenance from 03 September 2026 at 13:00 PDT until 03 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

Aug 31, 16:14 PDT

SMS Delivery Delays from a Subset of Twilio Short Codes to C-Spire and Dish United States

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States is operating normally.
Sep 3, 15:13 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 3, 03:20 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 1, 11:19 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 1, 03:19 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 31, 23:18 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 31, 21:17 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 31, 20:49 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 31, 16:39 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 31, 14:35 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 31, 13:34 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 31, 13:30 PDT

Registration Notification Issues

Resolved - We have fully investigated the registration notification issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Sep 3, 12:21 PDT

Investigating - Our monitoring systems have detected a potential issue with proper triggering of registration notifications. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Sep 3, 11:54 PDT

Spain SMS Carrier Maintenance - Telefonica

Completed - The scheduled maintenance has been completed.
Sep 3, 12:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 22:01 PDT

Scheduled -

The Telefonica network in Spain is conducting a planned maintenance from 02 September 2026 at 22:00 PDT until 03 September 2026 at 12:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telefonica Spain handsets.

Sep 1, 02:32 PDT

Retroactive Incident: Twilio Personalized Support Phone Line Affected

Resolved - Intermittent dropped calls were reported on the Twilio personalized support hotline between 2026-08-24 08:10 AM PT and 2026-09-01 10:27 AM PT. The root cause was identified as a bug within Twilio Studio. A patch has been applied, and service has been fully restored.
Sep 3, 11:20 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 3, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 21:00 PDT

Scheduled -

Our SMS carrier partner in the United States is conducting a planned maintenance from 02 September 2026 at 21:00 PDT until 03 September 2026 at 11:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.

Aug 31, 05:28 PDT

Hardware Maintenance – TNX JP1 Infrastructure

Completed - The scheduled maintenance has been completed.
Sep 3, 09:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 07:00 PDT

Scheduled - On September 3, 2026, between 07:00 AM and 09:00 AM, engineers will perform emergency hardware maintenance to replace a faulty Power Supply Unit (PSU) on a QFX10K Edge Switch in the TNX JP1 infrastructure (Japan). Redundancy is in place, and no service impact or downtime is expected during this window.
Sep 3, 03:18 PDT

SMS Delivery Delays from a Subset of Twilio Short Codes to Algar Telecom Brazil

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil is operating normally.
Sep 3, 07:22 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 3, 05:21 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 2, 21:18 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 2, 17:18 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 15:18 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 14:17 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 14:05 PDT

SMS Delivery Delays from Twilio Long Codes to Multiple Networks in Netherlands

Resolved - The incident has been resolved and SMS delivery from Twilio Long Codes to network subscribers on affected networks in the Netherlands is operating normally.
Sep 3, 07:04 PDT

Update - We have observed a recovery in SMS delivery from Twilio Long Codes to network subscribers on multiple networks in the Netherlands and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 3, 05:46 PDT

Update - We have observed a recovery in SMS delivery from Twilio Long Codes to network subscribers on multiple networks in the Netherlands and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 2, 21:45 PDT

Update - We have observed a recovery in SMS delivery from Twilio Long Codes to network subscribers on multiple networks in the Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 2, 17:45 PDT

Update - We have observed a recovery in SMS delivery from Twilio Long Codes to network subscribers on multiple networks in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 15:45 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Long Codes to network subscribers on multiple networks in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 13:18 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to network subscribers on multiple networks in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 2, 11:27 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to network subscribers on multiple networks in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 1, 19:25 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to network subscribers on multiple networks in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 1, 11:19 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to network subscribers on multiple networks in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 1, 07:18 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to network subscribers on multiple networks in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 1, 05:18 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to network subscribers on multiple networks in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 1, 04:18 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to network subscribers on multiple networks in the Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 1, 04:08 PDT

Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Multiple Countries in Europe

Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in affected countries in Europe are operating normally.
Sep 3, 06:53 PDT

Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 3, 06:52 PDT

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 3, 04:52 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 3, 04:24 PDT

Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 3, 03:24 PDT

Investigating - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 3, 03:01 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Sep 3, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 20:02 PDT

Scheduled -

The T-Mobile network in the United States is conducting a planned maintenance from 02 September 2026 at 20:00 PDT until 03 September 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.

Sep 1, 14:38 PDT

SMS Delivery Delays from a Subset of Twilio Short Codes to Vivo Brazil

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Vivo network subscribers in Brazil is operating normally.
Sep 3, 03:06 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 2, 23:00 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 20:57 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 2, 16:58 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 14:57 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 13:57 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 2, 10:01 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 2, 06:01 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 04:00 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 02:59 PDT

SMS Delivery Delays from Twilio to Cellcom Israel

Resolved - The incident has been resolved and SMS delivery from Twilio to Cellcom network subscribers in Israel is operating normally.
Sep 3, 01:42 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Cellcom network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 23:41 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Cellcom network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 23:38 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Cellcom network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 23:35 PDT

United States and Canada Twilio SMS and MMS Maintenance

Completed - The scheduled maintenance has been completed.
Sep 3, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 20:00 PDT

Scheduled -

Twilio is conducting a planned maintenance from 02 September 2026 at 20:00 PDT until 03 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.

Aug 12, 11:56 PDT

Sep `2`, `2026`

Uruguay SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 2, 23:59 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 19:59 PDT

Scheduled -

Our SMS carrier partner in Uruguay is conducting a planned maintenance from 02 September 2026 at 19:59 PDT until 02 September 2026 at 23:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telefonica Uruguay handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Sep 2, 11:51 PDT

Republic of the Congo SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 2, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 17:00 PDT

Scheduled -

Our SMS carrier partner in the Republic of the Congo is conducting an emergency maintenance from 02 September 2026 at 17:00 PDT until 02 September 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Republic of the Congo handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Sep 2, 11:51 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Sep 2, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 20:01 PDT

Scheduled -

A subset of small networks in the US are conducting a planned maintenance from 02 September 2026 at 20:00 PDT until 02 September 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.

Aug 27, 00:24 PDT

Czech Republic Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 2, 20:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 16:00 PDT

Scheduled -

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 02 September 2026 at 16:00 PDT until 02 September 2026 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.

Aug 19, 23:43 PDT

Poland SMS Carrier Maintenance - Orange

Completed - The scheduled maintenance has been completed.
Sep 2, 20:03 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 16:01 PDT

Scheduled -

The Orange network in Poland is conducting a planned maintenance from 02 September 2026 at 16:00 PDT until 02 September 2026 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Orange Poland handsets.

Aug 28, 07:51 PDT

RCS Sender Registration Submission Issues in the United States

Resolved - We have monitored and resolved the issue with RCS sender registration submission in the United States. All services are now operating normally at this time.
Sep 2, 19:41 PDT

Update - We have mitigated the issue and are monitoring system performance. US registration submissions are now being accepted, and customers can continue the final Submit step for their sender registration in the Console. This step must be completed by the customer. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 2, 19:36 PDT

Monitoring - We have mitigated the issue and are monitoring system performance. Customers can now continue submitting RCS registrations in the Console. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 17:35 PDT

Identified - We have identified the issue with RCS sender registration and are implementing a fix. Users may continue to be unable to submit new RCS registrations in the United States, and the Submit Registration page may be unresponsive when creating an RCS sender. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 16:21 PDT

Investigating - We are investigating an issue with RCS sender registration. Users may be unable to submit new RCS registrations in the United States, and the Submit Registration page may be unresponsive when creating an RCS sender. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 15:17 PDT

Unable to Login to Console

Resolved - We are no longer experiencing issues when the customers are logging in to the Twilio console. This incident has been resolved.
Sep 2, 19:07 PDT

Monitoring - We are observing a recovery for the issue where the customers were unable to login to the Twilio console. We expect to provide another update in 30 mins.
Sep 2, 18:56 PDT

Update - We are still investigating an issue where Customers are unable to login to the Twilio console. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 18:17 PDT

Investigating - We are investigating an issue where Customers are unable to login to the Twilio console. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 17:56 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Sep 2, 17:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 13:01 PDT

Scheduled -

The Tele2 network in Russia is conducting a planned maintenance from 02 September 2026 at 13:00 PDT until 02 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Sep 1, 07:29 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Sep 2, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 13:00 PDT

Scheduled -

The MegaFon network in Russia is conducting a planned maintenance from 02 September 2026 at 13:00 PDT until 02 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

Aug 31, 16:14 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Sep 2, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 14:00 PDT

Scheduled -

Our carrier partner Three United Kingdom is conducting a planned maintenance from 02 September 2026 at 14:00 PDT until 02 September 2026 at 15:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

Aug 27, 04:35 PDT

User Authentication Identity SNA Missing Redirects for Three in United Kingdom

Resolved - The incident has been resolved and User Authentication Identity SNA missing redirects for Three in the United Kingdom is operating normally.
Sep 2, 13:09 PDT

Update - We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 2, 09:06 PDT

Monitoring - We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 07:00 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 2, 05:56 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 03:50 PDT

Identified - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 02:50 PDT

Investigating - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 01:49 PDT

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.
Sep 2, 07:22 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 05:20 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 04:13 PDT

SMS Delivery Delays from Twilio to Multiple Networks in Spain

Resolved - The incident has been resolved and SMS delivery from Twilio to affected networks in Spain is operating normally.
Sep 2, 07:12 PDT

Update - We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Spain and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 2, 06:42 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to multiple networks in Spain and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 2, 04:42 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Spain. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 04:00 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Spain. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 2, 03:18 PDT

Australia Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 2, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 03:00 PDT

Scheduled -

Our Voice carrier partner in Australia is conducting a series of planned maintenances from 31 August 2026 at 03:00 PDT until 02 September 2026 at 06:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.

Note, the maintenance will be carried out on each of the following dates and times:

31 August 2026 at 03:00 PDT until 31 August 2026 at 06:00 PDT

02 September 2026 at 03:00 PDT until 02 September 2026 at 06:00 PDT
Aug 25, 23:58 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Sep 2, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 20:00 PDT

Scheduled -

The T-Mobile network in the United States is conducting a planned maintenance from 01 September 2026 at 20:00 PDT until 02 September 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.

Aug 31, 16:12 PDT

SMS Delivery Failures from Twilio to Telma Madagascar

Resolved - The incident has been resolved and SMS delivery from Twilio to Telma network subscribers in Madagascar is operating normally.
Sep 2, 03:37 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Telma network subscribers in Madagascar and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 1, 23:34 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Telma network subscribers in Madagascar and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 1, 21:34 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Telma network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 1, 09:04 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Telma network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 31, 17:02 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Telma network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 31, 09:02 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Telma network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 31, 05:02 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Telma network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 31, 03:01 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Telma network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 31, 02:00 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Telma network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 30, 23:55 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Telma network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 30, 19:46 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Telma network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 30, 17:45 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Telma network subscribers in Madagascar. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 30, 16:34 PDT

Sep `1`, `2026`

Republic of the Congo SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Sep 1, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 17:00 PDT

Scheduled -

Our SMS carrier partner in the Republic of the Congo is conducting a planned maintenance from 01 September 2026 at 17:00 PDT until 01 September 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Republic of the Congo handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Sep 1, 16:01 PDT

Live Chat Support Failing for Customers

Resolved - Issues affecting transferred support chats have been resolved and Live Chat support is operating normally at this time.
Sep 1, 22:07 PDT

Monitoring - Live Chat support is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Sep 1, 21:35 PDT

Update - Our engineers have identified the issue causing failures for customers attempting to engage with Twilio support via Live Chat when their chat is transferred, and are still working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 1, 19:31 PDT

Identified - Our engineers have identified the issue causing failures for customers attempting to engage with Twilio support via Live Chat when their chat is transferred, and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 1, 18:31 PDT

Update - We are still investigating an issue affecting live chat support where Customers trying to engage with Twilio support via live Chat could fail. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 1, 17:43 PDT

Investigating - We are investigating an issue affecting live chat support where Customers trying to engage with Twilio support via live Chat could fail. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 1, 16:48 PDT

SMS Delivery Receipt Delays from Twilio to H3G United Kingdom

Resolved - The incident has been resolved and SMS delivery receipts from Twilio to H3G network subscribers in the United Kingdom is operating normally.
Sep 1, 21:28 PDT

Update - We have observed a recovery in SMS delivery receipts from Twilio to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 1, 21:24 PDT

Update - We have observed a recovery in SMS delivery receipts from Twilio to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 1, 17:22 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 1, 15:21 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 1, 12:06 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 1, 10:03 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 1, 09:02 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 1, 05:53 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 1, 03:26 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 1, 02:21 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 1, 01:20 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Sep 1, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 15:00 PDT

Scheduled -

The Tele2 network in Russia is conducting a planned maintenance from 01 September 2026 at 15:00 PDT until 01 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Sep 1, 07:22 PDT

SMS Delivery Failures from Twilio to Dukagjjni Kosovo

Resolved - e have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally. This is a duplicated post from https://status.twilio.com/incidents/1p0389r8f5f2
Sep 1, 15:17 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjjni network subscribers in Kosovo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 21, 09:15 PDT

Related

Scheduled Maintenance

New Zealand Voice Carrier Partner Maintenance Sep 9, 2026 10:30-11:30 PDT

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV Sep 9, 2026 11:20-14:00 PDT

Russia SMS Carrier Maintenance - MegaFon Sep 9, 2026 13:00-17:00 PDT

Czech Republic Voice Carrier Partner Maintenance Sep 9, 2026 15:00-21:00 PDT

Zambia Voice Carrier Partner Maintenance Sep 9, 2026 15:00-18:00 PDT

Belgium SMS Carrier Maintenance - Telenet Mobile Sep 9, 2026 20:00 - Sep 10, 2026 03:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Sep 9, 2026 20:00 - Sep 10, 2026 00:00 PDT

Russia SMS Carrier Maintenance - MTS Sep 9, 2026 20:00-21:30 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Sep 9, 2026 21:30-23:00 PDT

US SMS Carrier Maintenance - Small US Carriers Sep 10, 2026 02:00-04:00 PDT

Russia SMS Carrier Maintenance - MegaFon Sep 10, 2026 13:00-17:00 PDT

Czech Republic Voice Carrier Partner Maintenance Sep 10, 2026 15:00-21:00 PDT

Canada Account Security Service Partner Maintenance Sep 10, 2026 21:00 - Sep 11, 2026 01:00 PDT

Costa Rica SMS Carrier Maintenance - Telefonica Sep 10, 2026 22:00 - Sep 11, 2026 03:00 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Sep 13, 2026 12:00-14:00 PDT

Russia SMS Carrier Maintenance - MTT Sep 14, 2026 14:00-18:00 PDT

United States SMS Carrier Partner Maintenance Sep 15, 2026 17:00-18:00 PDT

Bangladesh SMS Carrier Maintenance - Grameenphone Sep 16, 2026 11:00-17:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Sep 16, 2026 20:00 - Sep 17, 2026 00:00 PDT

United States MMS Carrier Partner Maintenance Sep 17, 2026 01:00-03:30 PDT

Mexico SMS Carrier Partner Maintenance Sep 17, 2026 20:00 - Sep 18, 2026 03:00 PDT

United States SMS Carrier Partner Maintenance Sep 17, 2026 21:00 - Sep 18, 2026 04:00 PDT

Interconnection Infrastructure Upgrade (SG1 – Phase 2) Sep 18, 2026 08:00-11:00 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Sep 20, 2026 12:00-14:00 PDT

Czech Republic Voice Carrier Partner Maintenance Sep 21, 2026 15:00-21:00 PDT

United States SMS Carrier Partner Maintenance Sep 21, 2026 23:00 - Sep 22, 2026 03:00 PDT

Czech Republic Voice Carrier Partner Maintenance Sep 22, 2026 15:00-21:00 PDT

United States SMS Carrier Partner Maintenance Sep 22, 2026 17:00-18:00 PDT

Russia SMS Carrier Maintenance - Tele2 Sep 23, 2026 13:00-17:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Sep 23, 2026 20:00 - Sep 24, 2026 00:00 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Sep 27, 2026 12:00-14:00 PDT

Russia SMS Carrier Maintenance - Tele2 Sep 28, 2026 13:00-17:00 PDT

Russia SMS Carrier Maintenance - Tele2 Sep 30, 2026 13:00-17:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Sep 30, 2026 20:00 - Oct 1, 2026 00:00 PDT

Multiple Destination SMS Carrier Partner Maintenance Oct 5, 2026 22:00 - Oct 6, 2026 04:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 7, 2026 20:00 - Oct 8, 2026 00:00 PDT

Multiple Destination SMS Carrier Partner Maintenance Oct 7, 2026 22:00 - Oct 8, 2026 04:00 PDT

Multiple Destination SMS Carrier Partner Maintenance Oct 12, 2026 22:00 - Oct 13, 2026 04:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 14, 2026 20:00 - Oct 15, 2026 00:00 PDT

Multiple Destination SMS Carrier Partner Maintenance Oct 14, 2026 22:00 - Oct 15, 2026 04:00 PDT

Interconnection Infrastructure Upgrade (IE1) Oct 16, 2026 14:00-22:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 21, 2026 20:00 - Oct 22, 2026 00:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 28, 2026 20:00 - Oct 29, 2026 00:00 PDT

Past Incidents

Sep 9, 2026

Sep 8, 2026

Sep 7, 2026

Sep 6, 2026

Sep 5, 2026

Sep 4, 2026

Sep 3, 2026

Sep 2, 2026

Sep 1, 2026

Aug 31, 2026

Aug 30, 2026

Aug 29, 2026

Aug 28, 2026

Aug 27, 2026

Aug 26, 2026

New Zealand Voice Carrier Partner Maintenance Sep `9`, `2026` `10:30`-`11:30` PDT

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV Sep `9`, `2026` `11:20`-`14:00` PDT

Russia SMS Carrier Maintenance - MegaFon Sep `9`, `2026` `13:00`-`17:00` PDT

Czech Republic Voice Carrier Partner Maintenance Sep `9`, `2026` `15:00`-`21:00` PDT

Zambia Voice Carrier Partner Maintenance Sep `9`, `2026` `15:00`-`18:00` PDT

Belgium SMS Carrier Maintenance - Telenet Mobile Sep `9`, `2026` `20:00` - Sep `10`, `2026` `03:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Sep `9`, `2026` `20:00` - Sep `10`, `2026` `00:00` PDT

Russia SMS Carrier Maintenance - MTS Sep `9`, `2026` `20:00`-`21:30` PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Sep `9`, `2026` `21:30`-`23:00` PDT

US SMS Carrier Maintenance - Small US Carriers Sep `10`, `2026` `02:00`-`04:00` PDT

Russia SMS Carrier Maintenance - MegaFon Sep `10`, `2026` `13:00`-`17:00` PDT

Czech Republic Voice Carrier Partner Maintenance Sep `10`, `2026` `15:00`-`21:00` PDT

Canada Account Security Service Partner Maintenance Sep `10`, `2026` `21:00` - Sep `11`, `2026` `01:00` PDT

Costa Rica SMS Carrier Maintenance - Telefonica Sep `10`, `2026` `22:00` - Sep `11`, `2026` `03:00` PDT

Philippines SMS Carrier Maintenance - Globe Telecom Sep `13`, `2026` `12:00`-`14:00` PDT

Russia SMS Carrier Maintenance - MTT Sep `14`, `2026` `14:00`-`18:00` PDT

United States SMS Carrier Partner Maintenance Sep `15`, `2026` `17:00`-`18:00` PDT

Bangladesh SMS Carrier Maintenance - Grameenphone Sep `16`, `2026` `11:00`-`17:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Sep `16`, `2026` `20:00` - Sep `17`, `2026` `00:00` PDT

United States MMS Carrier Partner Maintenance Sep `17`, `2026` `01:00`-`03:30` PDT

Mexico SMS Carrier Partner Maintenance Sep `17`, `2026` `20:00` - Sep `18`, `2026` `03:00` PDT

United States SMS Carrier Partner Maintenance Sep `17`, `2026` `21:00` - Sep `18`, `2026` `04:00` PDT

Interconnection Infrastructure Upgrade (SG1 – Phase 2) Sep `18`, `2026` `08:00`-`11:00` PDT

Philippines SMS Carrier Maintenance - Globe Telecom Sep `20`, `2026` `12:00`-`14:00` PDT

Czech Republic Voice Carrier Partner Maintenance Sep `21`, `2026` `15:00`-`21:00` PDT

United States SMS Carrier Partner Maintenance Sep `21`, `2026` `23:00` - Sep `22`, `2026` `03:00` PDT

Czech Republic Voice Carrier Partner Maintenance Sep `22`, `2026` `15:00`-`21:00` PDT

United States SMS Carrier Partner Maintenance Sep `22`, `2026` `17:00`-`18:00` PDT

Russia SMS Carrier Maintenance - Tele2 Sep `23`, `2026` `13:00`-`17:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Sep `23`, `2026` `20:00` - Sep `24`, `2026` `00:00` PDT

Philippines SMS Carrier Maintenance - Globe Telecom Sep `27`, `2026` `12:00`-`14:00` PDT

Russia SMS Carrier Maintenance - Tele2 Sep `28`, `2026` `13:00`-`17:00` PDT

Russia SMS Carrier Maintenance - Tele2 Sep `30`, `2026` `13:00`-`17:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Sep `30`, `2026` `20:00` - Oct `1`, `2026` `00:00` PDT

Multiple Destination SMS Carrier Partner Maintenance Oct `5`, `2026` `22:00` - Oct `6`, `2026` `04:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Oct `7`, `2026` `20:00` - Oct `8`, `2026` `00:00` PDT

Multiple Destination SMS Carrier Partner Maintenance Oct `7`, `2026` `22:00` - Oct `8`, `2026` `04:00` PDT

Multiple Destination SMS Carrier Partner Maintenance Oct `12`, `2026` `22:00` - Oct `13`, `2026` `04:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Oct `14`, `2026` `20:00` - Oct `15`, `2026` `00:00` PDT

Multiple Destination SMS Carrier Partner Maintenance Oct `14`, `2026` `22:00` - Oct `15`, `2026` `04:00` PDT

Interconnection Infrastructure Upgrade (IE1) Oct `16`, `2026` `14:00`-`22:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Oct `21`, `2026` `20:00` - Oct `22`, `2026` `00:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Oct `28`, `2026` `20:00` - Oct `29`, `2026` `00:00` PDT

Sep `9`, `2026`

Sep `8`, `2026`

Sep `7`, `2026`

Sep `6`, `2026`

Sep `5`, `2026`

Sep `4`, `2026`

Sep `3`, `2026`

Sep `2`, `2026`

Sep `1`, `2026`

Aug `31`, `2026`

Aug `30`, `2026`

Aug `29`, `2026`

Aug `28`, `2026`

Aug `27`, `2026`

Aug `26`, `2026`