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Issues related to Twilio’s Software
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Issues found outside of Twilio’s Network
MAINTENANCE UPDATE NOTIFICATIONS
UPCOMING MAINTENANCE
External carriers often notify us when they will be conducting maintenance.
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SYSTEM METRICS
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SMS Delivery Delays to Nigeria GLO Network
Update - We are continuing to work with our carrier partner to resolve SMS delivery delays to GLO Network in Nigeria. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 14, 03:55 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to GLO Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 14, 02:55 PDT
US MMS Carrier Partner Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 03:30 PDT
Scheduled - Our MMS carrier partner in the US is conducting an emergency maintenance from 14 June 2021 at 03:30 PDT until 14 June 2021 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via US longcode.
PROGRAMMABLE MESSAGING Operational
MMS Operational
SMS Operational
SMPP Operational
Messaging Channels Operational
Notify Operational
Conversations Operational
Messaging Insights Operational
PROGRAMMABLE VOICE Operational
PSTN Operational
SIP Interface Operational
Client Web Operational
Client Mobile ? Operational
Conference ? Operational
Recording ? Operational
Queue ? Operational
Text-to-Speech ? Operational
Recording Transcriptions Operational
TwiML Operational
Voice Insights Operational
Speech Recognition Operational
ACCOUNT SECURITY Operational
Authy 2FA Operational
Verify Operational
Authy App Operational
Lookup ? Operational
AUTOPILOT Operational
ELASTIC SIP TRUNKING ? Operational
FLEX Operational
TaskRouter ? Operational
Flex Application Platform Operational
Flex Insights Operational
INTERCONNECT Operational
PHONE NUMBERS ? Operational
PROGRAMMABLE CHAT Operational
PROGRAMMABLE FAX Operational
PROGRAMMABLE VIDEO Operational
Group Rooms Operational
Peer-to-Peer Rooms Operational
Recordings Operational
Compositions Operational
Network Traversal Service ? Operational
Go Rooms Operational
PROXY Operational
SERVERLESS Operational
Studio Operational
Functions Operational
Assets Operational
TwiML Bins Operational
Sync Operational
DEVELOPER TOOLS Operational
Console Operational
Event Streams Operational
Debugger & Alerts Operational
Documentation Operational
REST API ? Operational
TWILIO PLATFORM Operational
Billing Operational
Customer Support Center ? Operational
Other Operational
CARRIER NETWORK Degraded Performance
SMS Long Code, North America Operational
MMS Long Code, North America Under Maintenance
SMS Short Code, North America Operational
MMS Short Code, North America Operational
SMS Toll-Free, North America Operational
MMS Toll-Free Operational
SMS, Latin America Operational
SMS, APAC Operational
SMS, Europe Operational
SMS, Middle East & Africa Degraded Performance
SMS Delivery Notifications & Status Callbacks Operational
Voice, North America Operational
Voice, Latin America Operational
Voice, APAC Operational
Voice, Europe Operational
Voice, Middle East & Africa Operational
INTERNET OF THINGS Operational
Programmable Wireless Operational
Super SIM Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Japan Voice Carrier Partner Maintenance Jun 14, 08:00-12:00 PDT
Our Voice carrier partner in the Japan is conducting a planned maintenance on June 14th. During the maintenance window, there could be intermittent disconnection in ongoing calls & difficulty in establishing new calls to and from Japan.
Posted on Apr 16, 02:11 PDT
Syrian Internet Service Temporarily Suspended Affecting the SMS Service for Mobile Operators: 14 June 2021 at 18:00 PDT until 15 June at 00:30 PDT Jun 14, 18:00 - Jun 15, 00:30 PDT
Due to general examination for the High School students in Syria, outages are expected in the internet service in this country from 14 June 2021 at 18:00 PDT until 15 June 2021 at 00:30 PDT. As a consequence of this, the SMS service for Syrian Mobile Operators could be affected resulting in SMS delivery delays or failures to and from all Syrian Networks during those window times.
Posted on Jun 1, 16:58 PDT
US SMS Carrier Maintenance - Sprint US Jun 14, 22:00 - Jun 15, 04:00 PDT
The Sprint network in the US is conducting maintenance from 14 June 2021 at 22:00 PDT until 15 June 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Sprint US handsets when sending via US short code, US long code, and US Toll-free numbers.
Posted on Jun 13, 11:58 PDT
Mexico SMS Carrier Maintenance - AT&T Mexico Jun 14, 22:00 - Jun 15, 04:00 PDT
The AT&T network in Mexico is conducting a scheduled maintenance from 14 June 2021 at 22:00 PDT until 15 June 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
Posted on Jun 11, 07:01 PDT
US SMS Carrier Partner Maintenance Jun 14, 23:00 - Jun 15, 03:00 PDT
Our SMS carrier partner in the US is conducting an emergency maintenance from 14 June 2021 at 23:00 PDT until 15 June 2021 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US longcode.
Posted on Jun 13, 03:22 PDT
SMS Carrier Maintenance - Tele2, Russian Federation Jun 15, 13:00-17:00 PDT
The Tele2 network in Russian Federation is conducting a scheduled maintenance from 15 June 2021 at 13:00 PDT until 15 June 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2, Russian Federation handset.
Posted on Jun 10, 23:28 PDT
SMS Carrier Maintenance - Megafon, Russian Federation Jun 15, 13:00-17:00 PDT
The Megafon network in Russian Federation is conducting a scheduled maintenance from 15 June 2021 at 13:00 PDT until 15 June 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon, Russian Federation
Posted on Jun 11, 05:02 PDT
SMS Carrier Partner Maintenance - Small US Regional Carriers Jun 15, 21:00 - Jun 16, 02:00 PDT
Our SMS carrier partner in the US is conducting an emergency maintenance from 15 June 2021 at 21:00 PST until 16 June 2020 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from these small regional carriers via subset of US shortcodes.

Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellula r USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA
Posted on Jun 11, 20:09 PDT
Russia SMS Carrier Maintenance - Tele2 Jun 16, 12:00-16:00 PDT
The Tele2 network in the Russia is conducting a planned maintenance on below mentioned dates, During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 handsets.
Posted on Jun 4, 21:51 PDT
Russia SMS Carrier Maintenance - Megafon Russia Federation Jun 16, 13:00-17:00 PDT
The Megafon network in Russia Federation is conducting a Scheduled Maintenance from 16 June 2021 at 13:00 PDT until 16 June 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia Federation handsets.
Posted on May 25, 03:20 PDT
Syrian Internet Service Temporarily Suspended Affecting the SMS Service for Mobile Operators: 16 June 2021 at 18:00 PDT until 17 June at 00:30 PDT Jun 16, 18:00 - Jun 17, 00:30 PDT
Due to general examination for the High School students in Syria, outages are expected in the internet service in this country from 16 June 2021 at 18:00 PDT until 17 June 2021 at 00:30 PDT. As a consequence of this, the SMS service for Syrian Mobile Operators could be affected resulting in SMS delivery delays or failures to and from all Syrian Networks during those window times.
Posted on Jun 1, 16:56 PDT
US MMS Carrier Partner Maintenance Jun 16, 23:00 - Jun 17, 03:00 PDT
Our MMS carrier partner in the US is conducting a planned maintenance from 16 June 2021 at 23:00 PDT until 17 June 2021 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via US longcode.
Posted on Jun 13, 03:24 PDT
Syrian Internet Service Temporarily Suspended Affecting the SMS Service for Mobile Operators: 19 June 2021 at 18:00 PDT until 20 June at 00:30 PDT Jun 19, 18:00 - Jun 20, 00:30 PDT
Due to general examination for the High School students in Syria, outages are expected in the internet service in this country from 19 June 2021 at 18:00 PDT until 20 June 2021 at 00:30 PDT. As a consequence of this, the SMS service for Syrian Mobile Operators could be affected resulting in SMS delivery delays or failures to and from all Syrian Networks during those window times.
Posted on Jun 1, 16:55 PDT
US MMS Carrier Partner Maintenance Jun 20, 23:00 - Jun 21, 03:00 PDT
Our MMS carrier partner in the US is conducting a planned maintenance from 20 June 2021 at 23:00 PDT until 21 June 2021 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via US longcode.
Posted on Jun 13, 03:25 PDT
Russia SMS Carrier Maintenance - Megafon Russia Federation Jun 21, 13:00-17:00 PDT
The Megafon network in Russia Federation is conducting a Scheduled Maintenance from 21 June 2021 at 13:00 PDT until 21 June 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia Federation handsets.
Posted on May 25, 03:21 PDT
UK Voice Carrier Partner Maintenance Jun 21, 16:00-21:00 PDT
Update - Our Voice carrier partner in the UK is conducting a planned maintenance on 21 June from 16:00 PDT - 21:00 PDT. During the maintenance window, there could be intermittent failures for calls from and to a subset of UK handsets.
Jun 8, 06:51 PDT
Scheduled - During the maintenance window, there could be intermittent failures for calls from and to a subset of UK handsets.
Jun 8, 06:40 PDT
Syrian Internet Service Temporarily Suspended Affecting the SMS Service for Mobile Operators: 21 June 2021 at 18:00 PDT until 22 June at 00:30 PDT Jun 21, 18:00 - Jun 22, 00:30 PDT
Due to general examination for the High School students in Syria, outages are expected in the internet service in this country from 21 June 2021 at 18:00 PDT until 22 June 2021 at 00:30 PDT. As a consequence of this, the SMS service for Syrian Mobile Operators could be affected resulting in SMS delivery delays or failures to and from all Syrian Networks during those window times.
Posted on Jun 1, 16:52 PDT
US SMS Carrier Partner Maintenance Jun 21, 23:00 - Jun 22, 03:00 PDT
Our SMS carrier partner in the US is conducting a planned maintenance from 21 June 2021 at 23:00 PDT until 22 June 2021 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US longcode.
Posted on Jun 13, 03:26 PDT
UK Voice Carrier Partner Maintenance Jun 22, 16:00-21:00 PDT
Update - Our Voice carrier partner in the UK is conducting a planned maintenance on 22 June from 16:00 PDT - 21:00 PDT. During the maintenance window, there could be intermittent failures for calls from and to a subset of UK handsets.
Jun 8, 06:52 PDT
Scheduled - During the maintenance window, there could be intermittent failures for calls from and to a subset of UK handsets.
Jun 8, 06:44 PDT
US SMS Carrier Maintenance - US Cellular Jun 22, 23:00 - Jun 23, 02:00 PDT
The US Cellular network in the US is conducting a scheduled maintenance from 22 June 2021 at 23:00 PDT until 23 June 2021 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular handsets via US shortcodes and US toll-free numbers
Posted on Jun 13, 09:15 PDT
Russia SMS Carrier Maintenance - Tele2 Jun 23, 12:00-16:00 PDT
The Tele2 network in the Russia is conducting a planned maintenance on below mentioned dates, During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 handsets.
Posted on Jun 4, 21:52 PDT
Russia SMS Carrier Maintenance - Megafon Russia Federation Jun 23, 13:00-17:00 PDT
The Megafon network in Russia Federation is conducting a Scheduled Maintenance from 23 June 2021 at 13:00 PDT until 23 June 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia Federation handsets.
Posted on May 25, 03:22 PDT
UK Voice Carrier Partner Maintenance Jun 23, 16:00-21:00 PDT
Our Voice carrier partner in the UK is conducting a planned maintenance 23 June 16:00 - 21:00 PDT. During the maintenance window, there could be intermittent failures for calls from and to a subset of UK handsets.
Posted on Jun 8, 06:45 PDT
UK Voice Carrier Partner Maintenance Jun 24, 16:00-21:00 PDT
Our Voice carrier partner in the UK is conducting a planned maintenance on 24 June from 16:00 PDT - 21:00 PDT. During the maintenance window, there could be intermittent failures for calls from and to a subset of UK handsets.
Posted on Jun 8, 06:49 PDT
Russia SMS Carrier Maintenance - Megafon Russia Federation Jun 28, 13:00-17:00 PDT
The Megafon network in Russia Federation is conducting a Scheduled Maintenance from 28 June 2021 at 13:00 PDT until 28 June 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia Federation handsets.
Posted on May 25, 03:23 PDT
Russia SMS Carrier Maintenance - Tele2 Jun 30, 12:00-16:00 PDT
The Tele2 network in the Russia is conducting a planned maintenance on below mentioned dates, During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 handsets.
Posted on Jun 4, 21:53 PDT
Russia SMS Carrier Maintenance - Megafon Russia Federation Jun 30, 13:00-17:00 PDT
The Megafon network in Russia Federation is conducting a Scheduled Maintenance from 30 June 2021 at 13:00 PDT until 30 June 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia Federation handsets.
Posted on May 25, 03:24 PDT
Mexico SMS Carrier Maintenance - Telcel Mexico Jul 8, 21:40 - Jul 9, 01:40 PDT
The Telcel network in Mexico is conducting an emergency maintenance from 08 June 2021 at 21:40 PDT until 09 June 2021 at 01:40 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel Mexico handsets.
Posted on May 26, 04:00 PDT
System Metrics Month Week Day
API Uptime
Fetching
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Jun 14, 2021
US SMS Carrier Maintenance - T-Mobile US
Completed - The scheduled maintenance has been completed.
Jun 14, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 22:00 PDT
Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 13 June 2021 at 22:00 PDT until 14 June 2021 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets via US longcode, US shortcode and US toll-free numbers.
Jun 13, 05:42 PDT
Jun 13, 2021
UK SMS Carrier Maintenance - Vodafone UK
Completed - The scheduled maintenance has been completed.
Jun 13, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 16:00 PDT
Scheduled - The Vodafone network in United Kingdom is conducting an emergency maintenance from 13 June 2021 at 16:00 PST until 13 June 2021 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone UK handsets.
Jun 11, 19:48 PDT
Syrian Internet Service Temporarily Suspended Affecting the SMS Service for Mobile Operators: 12 June 2021 at 18:00 PDT until 13 June at 00:30 PDT
Completed - The scheduled maintenance has been completed.
Jun 13, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 18:00 PDT
Scheduled - Due to general examination for the High School students in Syria, outages are expected in the internet service in this country from 12 June 2021 at 18:00 PDT until 13 June 2021 at 00:30 PDT. As a consequence of this, the SMS service for Syrian Mobile Operators could be affected resulting in SMS delivery delays or failures to and from all Syrian Networks during those window times.
Jun 1, 16:59 PDT
Jun 12, 2021
Jun 11, 2021
Super SIM Network Connectivity Issues
Resolved - We are no longer experiencing Super SIM connectivity issues with our partners in Europe. This incident has been resolved.
Jun 11, 18:46 PDT
Monitoring - We are now seeing recovery of the network connectivity issue. We are continuing to monitor for service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 11, 16:50 PDT
Identified - We are experiencing Super SIM connectivity issues with one of our partners in Europe. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
Jun 11, 15:52 PDT
SMS Delivery Delays to O2 UK
Resolved - We are no longer experiencing SMS delivery delays when sending messages to O2 UK. This incident has been resolved.
Jun 11, 17:51 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to O2 UK. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 11, 15:55 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to O2 UK. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 11, 15:01 PDT
SMS Delivery Delays to the Etisalat Network in Nigeria
Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Etisalat Network in Nigeria. This incident has been resolved.
Jun 11, 15:27 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Etisalat Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 11, 13:38 PDT
Update - We are continue to experience SMS delivery delays when sending messages to the Etisalat Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 11, 11:43 PDT
Update - We are experiencing SMS delivery delays when sending messages to the Etisalat Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 11, 10:47 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to the Etisalat Network in Nigeria. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 11, 10:42 PDT
Voice Quality Issue to Singapore
Resolved - The issue affecting Voice Quality when calling to Singapore has been resolved, and the service is functioning normally at this time.
Jun 11, 10:29 PDT
Monitoring - We have started seeing recovery when calling to Singapore. Our engineers, working with our partner carrier, have implemented the required adjustments. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
Jun 10, 10:30 PDT
Update - The issue causing voice quality degradation for calls to Singapore numbers has been identified and calls from the Twilio platform to Singapore end users has been resolved. Calls from end users to Twilio Singapore phone numbers continue to experience voice quality issues and we are still actively working with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 24 hours or as soon as more information becomes available.
Jun 9, 21:13 PDT
Update - The issue causing voice quality degradation for calls to Singapore numbers has been identified and we continue to actively work with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 24 hours or as soon as more information becomes available.
Jun 9, 10:33 PDT
Update - The issue causing voice quality degradation for calls to Singapore numbers has been identified and we continue to actively work with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 16 hours or as soon as more information becomes available.
Jun 8, 18:33 PDT
Update - The issue causing voice quality degradation for calls to Singapore numbers has been identified and we continue to actively work with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jun 8, 10:38 PDT
Update - The issue causing voice quality degradation for calls to Singapore numbers has been identified and we continue to actively work with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 4 hour or as soon as more information becomes available.
Jun 8, 06:41 PDT
Update - The issue causing voice quality degradation for calls to Singapore numbers has been identified and we are actively working with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 2 hour or as soon as more information becomes available.
Jun 8, 04:38 PDT
Identified - The issue causing voice quality degradation for calls to Singapore numbers has been identified and we are actively working with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 8, 03:38 PDT
Update - We are continuing to work with our carrier partner to investigate Voice Quality Issue when calling to Singapore. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 8, 01:38 PDT
Update - We are continuing to work with our carrier partner to investigate Voice Quality Issue when calling to Singapore. We will provide another update in 1 hours or as soon as more information becomes available.
Jun 8, 00:38 PDT
Update - We are observing voice quality issue when calling to Singapore. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Jun 8, 00:08 PDT
Investigating - Our monitoring systems have detected a potential issue with voice quality issue to Singapore. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 7, 23:55 PDT
SMS Delivery Delay To Myanmar
Resolved - While Twilio continues to work with our carrier partner, we were informed that moving forward, Ooredoo Network will only allow and deliver messages from pre-registered alpha sender IDs. Messages from alphanumeric sender IDs and generic alpha sender IDs will no longer be supported on Ooredoo Network. We are working on completing the alpha sender IDs pre-registration process for this network with the highest priority.
We will be resolving the incident on StatusPage and provide further updates via emails to the impacted customers.
Jun 11, 09:20 PDT
Update - While Twilio continues to work with our carrier partner, we were informed that moving forward, Ooredoo Network will only allow and deliver messages from pre-registered alpha sender IDs. Messages from alphanumeric sender IDs and generic alpha sender IDs will no longer be supported on Ooredoo Network. We are working on completing the alpha sender IDs pre-registration process for this network with the highest priority.
We will be resolving the incident on StatusPage and provide further updates via emails to the impacted customers.
Jun 11, 09:20 PDT
Update - We have identified the issue related to SMS delivery delays when sending messages to Ooredoo network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jun 11, 02:06 PDT
Update - We have identified the issue related to SMS delivery delays when sending messages to Ooredoo network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jun 10, 10:06 PDT
Update - We have identified the issue related to SMS delivery delays when sending messages to Ooredoo network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 10, 02:16 PDT
Update - We have identified the issue related to SMS delivery delays when sending messages to Ooredoo network in Myanmar. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 9, 22:16 PDT
Identified - We have identified the issue related to SMS delivery delays when sending messages to Ooredoo network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 9, 20:16 PDT
Update - We are continuing to work with our carrier partner to investigate SMS delivery delays when sending messages to Ooredoo network in Myanmar. We will provide another update in 24 hours or as soon as more information becomes available.
Jun 9, 10:47 PDT
Update - We are continuing to work with our carrier partner to investigate SMS delivery delays when sending messages to Ooredoo network in Myanmar. We will provide another update in 16 hours or as soon as more information becomes available.
Jun 8, 18:46 PDT
Update - We are continuing to work with our carrier partner to investigate SMS delivery delays when sending messages to Ooredoo network in Myanmar. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 8, 10:51 PDT
Update - We are continuing to work with our carrier partner to investigate SMS delivery delays when sending messages to Ooredoo network in Myanmar. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 8, 06:47 PDT
Update - We are continuing to work with our carrier partner to investigate SMS delivery delays when sending messages to Ooredoo network in Myanmar. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 8, 04:50 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Ooredoo network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 8, 03:50 PDT
SMS Delivery Issue to Cameroon
Resolved - We are no longer experiencing SMS delivery issues when sending messages to to MTN network in Cameroon. This incident has been resolved.
Jun 11, 07:07 PDT
Monitoring - We are observing recovery in SMS delivery issues when sending messages to to MTN network in Cameroon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 11, 05:04 PDT
Update - We are experiencing SMS delivery issues when sending messages to MTN network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
Jun 11, 03:40 PDT
Investigating - We are experiencing SMS delivery issues when sending messages to MTN network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 11, 02:40 PDT
US SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jun 11, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 22:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 10 Jun 2021 at 22:00 PDT until 11 Jun 2021 at 02:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small Tier 3 networks via a subset of US Short Codes, US Long Codes.
Jun 5, 16:20 PDT
SMS Delivery Delays to Australia Mobile Numbers
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Australia mobile numbers. This incident has been resolved.
Jun 11, 02:22 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Australia mobile numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Jun 11, 01:57 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to Australia mobile numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Jun 11, 01:51 PDT
Update - We are experiencing SMS delivery delays when sending messages to Australia mobile numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 11, 00:43 PDT
Investigating - We've become aware of a potential issue with SMS delivery delays to Australia mobile numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 10, 23:50 PDT
SMS Carrier Partner Maintenance - Small US Regional Carriers
Completed - The scheduled maintenance has been completed.
Jun 11, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 21:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 10 June 2021 at 21:00 PDT until 11 June 2021 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from these small regional carriers via subset of US shortcodes.

Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
In land Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA
Jun 3, 02:14 PDT
Jun 10, 2021
MMS Delivery Delays to US T-Mobile from a Subset of Short Codes
Resolved - We are no longer experiencing MMS delivery delays to US T-Mobile from a subset of Short Codes. This incident has been resolved.
Jun 10, 21:46 PDT
Monitoring - We are observing recovery in MMS delivery delays to US T-Mobile from a subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 10, 19:56 PDT
Update - We are experiencing MMS delivery delays to US T-Mobile from a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jun 10, 18:55 PDT
Update - We are experiencing MMS delivery delays to US T-Mobile from a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 10, 16:56 PDT
Investigating - We are experiencing MMS delivery delays to US T-Mobile from a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 10, 15:55 PDT
On Call Engineers are Investigating a Potential Issue with Contact Twilio Webforms.
Resolved - Intermittent loading or failure to submit with contact Twilio webforms on Twilio.com pages has been resolved and contact Twilio webforms on Twilio.com pages are operating normally at this time.
Jun 10, 17:35 PDT
Monitoring - The contact Twilio webforms on Twilio.com pages are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hour or as soon as more information becomes available.
Jun 10, 15:50 PDT
Identified - We are addressing the intermittent loading or failure to submit with contact Twilio webforms on Twilio.com pages. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 10, 13:54 PDT
Update - We are investigating intermittent loading or failure to submit with contact Twilio webforms on Twilio.com pages. Customers will see a “form is unavailable” message when this happens. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 10, 12:55 PDT
Investigating - Our monitoring systems have detected a potential issue with Contact Twilio Webforms. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 10, 12:44 PDT
Qatar SMS Carrier Maintenance - Vodafone Qatar
Completed - The scheduled maintenance has been completed.
Jun 10, 17:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 15:30 PDT
Scheduled - The Vodafone network in Qatar is conducting a planned maintenance from 10 June 2021 at 15:30 PST until 10 June 2021 at 17:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone Qatar handsets
Jun 7, 22:12 PDT
SMS Carrier Maintenance - Megafon, Russian Federation
Completed - The scheduled maintenance has been completed.
Jun 10, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 13:00 PDT
Scheduled - The Megafon network in Russian Federation is conducting a scheduled maintenance from 10 June 2021 at 13:00 PDT until 10 June 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2, Russian Federation
Jun 10, 08:44 PDT
Kazakhstan SMS Carrier Maintenance - Tele2 Kazakhstan
Completed - The scheduled maintenance has been completed.
Jun 10, 16:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 11:01 PDT
Scheduled - Tele2 network in the Kazakhstan is conducting a Scheduled Maintenance from 10 June 2021 at 11:00 PDT until 10 June 2021 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Kazakhstan handsets.
Jun 10, 07:00 PDT
Kazakhstan SMS Carrier Maintenance - Altel Kazakhstan
Completed - The scheduled maintenance has been completed.
Jun 10, 16:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 11:01 PDT
Scheduled - Altel network in the Kazakhstan is conducting a Scheduled Maintenance from 10 June 2021 at 11:00 PDT until 10 June 2021 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Altel Kazakhstan handsets.
Jun 10, 06:58 PDT
SMS Delivery Delays To and From Short Codes in Canada
Resolved - We are no longer experiencing SMS delivery delays when sending messages over a subset of Canada Short Codes. This incident has been resolved.
Jun 10, 16:01 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages over a subset of Canada Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 10, 14:01 PDT
Investigating - We are experiencing incoming and outgoing SMS delivery delays when sending messages to Over a Subset of Canada Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 10, 13:21 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages over a subset of Canada Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 10, 11:22 PDT
Update - We are experiencing incoming and outgoing SMS delivery delays when sending messages to Over a Subset of Canada Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available."
Jun 10, 10:47 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays Over a Subset of Canada Short Codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 10, 10:39 PDT
Russia SMS Carrier Maintenance - Tele2
Completed - The scheduled maintenance has been completed.
Jun 10, 16:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 12:01 PDT
Scheduled - The Tele2 network in the Russia is conducting a planned maintenance on below mentioned dates, During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 handsets.
Jun 4, 21:51 PDT
UK Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jun 10, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 11:00 PDT
Scheduled - During the maintenance window, there could be intermittent failures for calls from and to a subset of UK handsets.
May 24, 08:11 PDT
Investigating a Subset of Flex Stuck Tasks in the Teams View
Resolved - Our engineering team has taken mitigation steps to reduce the amount of stuck tasks in the Teams View. We will continue working with the small subset of customers that are still impacted and provide regular updates via email. The incident is now closed.
Jun 10, 13:58 PDT
Update - We have identified the issue related to subset of Flex stuck tasks that are showing in the teams view after they have been completed. If you are experiencing a stuck task in Teams View, please contact support. We expect to provide another update in 1 day or as soon as more information becomes available.
Jun 10, 01:07 PDT
Update - We have identified the issue related to subset of Flex stuck tasks that are showing in the teams view after they have been completed. If you are experiencing a stuck task in Teams View, please contact support. We expect to provide another update in 1 day or as soon as more information becomes available.
Jun 9, 01:05 PDT
Update - We have identified the issue related to subset of Flex stuck tasks that are showing in the teams view after they have been completed. If you are experiencing a stuck task in Teams View, please contact support. We expect to provide another update in 1 day or as soon as more information becomes available.
Jun 8, 01:05 PDT
Update - We have identified the issue related to subset of Flex stuck tasks that are showing in the teams view after they have been completed. If you are experiencing a stuck task in Teams View, please contact support. We expect to provide another update in 1 day or as soon as more information becomes available.
Jun 7, 01:05 PDT
Update - We have identified the issue related to subset of Flex stuck tasks that are showing in the teams view after they have been completed. If you are experiencing a stuck task in Teams View, please contact support. We expect to provide another update in 1 day or as soon as more information becomes available.
Jun 6, 01:05 PDT
Update - We have identified the issue related to subset of Flex stuck tasks that are showing in the teams view after they have been completed. If you are experiencing a stuck task in Teams View, please contact support. We expect to provide another update in 16 hours or as soon as more information becomes available.
Jun 5, 09:04 PDT
Update - We have identified the issue related to subset of Flex stuck tasks that are showing in the teams view after they have been completed. If you are experiencing a stuck task in Teams View, please contact support. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jun 5, 01:13 PDT
Update - We have identified the issue related to subset of Flex stuck tasks that are showing in the teams view after they have been completed. If you are experiencing a stuck task in Teams View, please contact support. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jun 4, 21:14 PDT
Update - We have identified the issue related to subset of Flex stuck tasks that are showing in the teams view after they have been completed. If you are experiencing a stuck task in Teams View, please contact support. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 4, 19:14 PDT
Identified - We have identified the issue related to subset of Flex stuck tasks that are showing in the teams view after they have been completed. If you are experiencing a stuck task in Teams View, please contact support. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 4, 18:12 PDT
Update - We are investigating a subset of Flex stuck tasks that are showing in the teams view after they have been completed. If you are experiencing a stuck task in Teams View, please contact support. We expect to provide another update in 2 hour or as soon as more information becomes available.
Jun 4, 17:06 PDT
Update - We are investigating a subset of Flex stuck tasks. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 4, 16:05 PDT
Investigating - Our monitoring systems have detected a potential issue with Flex stuck tasks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 4, 15:46 PDT
Japan Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jun 10, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 08:02 PDT
Scheduled - Our Voice carrier partner in the Japan is conducting a planned maintenance on June 10th. During the maintenance window, there could be intermittent disconnection in ongoing calls & difficulty in establishing new calls to and from Japan.
Apr 16, 02:10 PDT
Delays in reporting Super SIM Connection Events
Resolved - The issue causing Super SIM event streams reporting delays is now fully recovered. This issue is resolved.
Jun 10, 10:31 PDT
Update - The issue causing Super SIM event streams reporting delays is now fully recovered. This issue is resolved.
Jun 10, 09:51 PDT
Monitoring - Our engineering team has put in a fix to address the issue causing Super SIM event streams reporting delays. We are seeing recovery and are continuing to monitor for service performance. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 10, 07:54 PDT
Update - We are experiencing Super SIM Connection Events report delays. The issue has no impact on connectivity. We are working on recovering the missing connection events. We will provide another update in 1 hour or sooner once more information becomes available.
Jun 10, 07:30 PDT
Investigating - Our monitoring systems have detected a potential issue with Super SIM event streams reporting delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 10, 07:13 PDT
On Call Engineers are Investigating SMS Delivery delay over Multiple Canada Networks
Resolved - We have fully investigated the SMS Delivery delay over Multiple Canada Networks issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Jun 10, 09:16 PDT
Update - We are experiencing SMS delivery delays when sending messages to multiple carriers in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 10, 08:51 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS Delivery delay over Multiple Canada Networks. Engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 10, 08:34 PDT
On Call Engineers are Investigating an Issue with Taskrouter.
Resolved - We have fully investigated the Taskrouter issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Jun 10, 08:20 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 10, 03:42 PDT
US SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jun 10, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 23:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 09 Jun 2021 at 23:00 PDT until 10 Jun 2021 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from a subset of US Short Codes, US Long Codes.
Jun 5, 16:11 PDT
US SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jun 10, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 22:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 09 Jun 2021 at 22:00 PDT until 10 Jun 2021 at 02:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small Tier 3 networks via a subset of US Short Codes, US Long Codes.
Jun 5, 16:13 PDT
SMS Carrier Partner Maintenance - Small US Regional Carriers
Completed - The scheduled maintenance has been completed.
Jun 10, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 21:01 PDT
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 09 June 2021 at 21:00 PDT until 10 June 2021 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from these small regional carriers via subset of US shortcodes.

Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
In land Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA
Jun 3, 02:03 PDT
Jun 9, 2021
SMS Logs show Error "We are Unable to Load Delivery Steps for this Message" when Viewing Message Details
Resolved - We are no longer experiencing error "We are unable to load delivery steps for this message" when viewing message details for specific SMS within the console SMS logs. This incident has been resolved.
Jun 9, 18:49 PDT
Update - We are experiencing errors within the console SMS logs. When viewing message details for specific SMS messages customers may see the error "We are unable to load delivery steps for this message". Our engineering team has been alerted and is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 9, 16:55 PDT
Update - We are experiencing errors within the console SMS logs. When viewing message details for specific SMS messages customers may see the error "We are unable to load delivery steps for this message". Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 9, 15:56 PDT
Investigating - Our monitoring systems have detected a potential issue with Messaging Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 9, 15:48 PDT
Russia SMS Carrier Maintenance - Beeline Russia
Completed - The scheduled maintenance has been completed.
Jun 9, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 14:00 PDT
Scheduled - The Beeline network in the Russia is conducting a planned maintenance from 09 June 2021 at 14:00 PDT until 09 June 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
Jun 8, 06:06 PDT
Russia SMS Carrier Maintenance - Megafon Russia Federation
Completed - The scheduled maintenance has been completed.
Jun 9, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 13:02 PDT
Scheduled - The Megafon network in Russia Federation is conducting a Scheduled Maintenance from 09 June 2021 at 13:00 PDT until 09 June 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia Federation handsets.
May 25, 03:18 PDT
MMS and SMS Delivery Delays to US Verizon Network (311-489) From Toll-Free Numbers and a Subset of Short Codes
Resolved - We are no longer experiencing MMS and SMS delivery delays when sending messages to US Verizon Network from toll-free numbers and a subset of short codes. This incident has been resolved.
Jun 9, 16:57 PDT
Monitoring - We are observing recovery in MMS and SMS delivery delays when sending messages to US Verizon Network over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 9, 15:04 PDT
Update - We are no longer experiencing MMS and SMS delivery delays when sending messages to US Verizon Network from toll-free numbers.

We are continuing to experience MMS and SMS delivery delays when sending messages to US Verizon Network over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 9, 12:20 PDT
Update - We are experiencing MMS and SMS delivery delays when sending messages to US Verizon Network (311-489) from toll-free numbers and a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 9, 10:23 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to US Verizon Network (311-489) from toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 9, 09:17 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to US Verizon Network (311-489) from a Subset of Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 9, 08:18 PDT
Russia SMS Carrier Maintenance - Tele2
Completed - The scheduled maintenance has been completed.
Jun 9, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 12:00 PDT
Scheduled - The Tele2 network in the Russia is conducting a planned maintenance on below mentioned dates, During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 handsets.
Jun 4, 21:49 PDT
SMS Delivery Failures to AT&T over a Subset of Long Code
Resolved - Between 10:40am and 12:57pm Pacific Time on 06/09/2021, Twilio observed elevated SMS delivery failures from a subset of Twilio long codes to US AT&T network. Our engineering team worked with our carrier partner to resolve the issue.
Jun 9, 14:05 PDT
SMS Delivery Delays to Liberia Orange
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Liberia Orange. This incident has been resolved.
Jun 9, 13:42 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Liberia Orange. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 9, 11:49 PDT
Update - We continue to work with our carrier partner on the SMS delivery delays to Liberia Orange. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 9, 09:29 PDT
Update - We are continuing to work with our carrier partner to investigate the SMS delivery delays to Liberia Orange. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 9, 07:32 PDT
Identified - We are experiencing SMS delivery delays when sending messages to Liberia Orange. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 9, 06:36 PDT
SMS Delivery Delays to Vietnam Vinaphone Network (452-02)
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vietnam Vinaphone Network (452-02). This incident has been resolved.
Jun 9, 11:13 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vietnam Vinaphone Network (452-02). We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Jun 9, 10:39 PDT
Update - We are observing recovery of SMS delivery delays when when sending messages to Vietnam Vinaphone Network (452-02). Our engineers will continue to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 9, 08:58 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Vietnam Vinaphone Network (452-02). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 9, 07:39 PDT
Inbound Call Failures to a subset of Twilio phone numbers in multiple locations
Resolved - The issue affecting inbound call failures to a subset of Twilio phone numbers in multiple locations has been resolved.
Jun 9, 07:20 PDT
Monitoring - We have started seeing recovery for inbound calls to Twilio phone numbers in Sweden, Denmark, Finland, South Korea, Kenya and Spain. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 9, 05:19 PDT
Update - We are observing call failures to a subset of Twilio phone numbers in Sweden, Denmark, Finland, South Korea, Kenya and Spain. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
Jun 9, 04:32 PDT
Update - We are observing call failures to a subset of Twilio phone numbers in multiple locations. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available
Jun 9, 03:39 PDT
Investigating - We are observing call failures to Twilio Kenya phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 9, 02:58 PDT
SMS Delivery Delay To UK
Resolved - We are no longer experiencing SMS delivery delays when sending messages to UK O2 network. This incident has been resolved.
Jun 9, 05:04 PDT
Monitoring - We are observing successful SMS delivery when sending messages to To UK O2 network. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 9, 02:48 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to To UK O2 network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 9, 02:14 PDT
US SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jun 9, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 22:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 08 Jun 2021 at 22:00 PDT until 09 Jun 2021 at 02:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small Tier 3 networks via a subset of US Short Codes, US Long Codes.
Jun 5, 16:12 PDT
Mexico SMS Carrier Maintenance - TelCel Mexico
Completed - The scheduled maintenance has been completed.
Jun 9, 01:40 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 21:40 PDT
Scheduled - The TelCel network in Mexico is conducting an emergency maintenance from 08 June 2021 at 21:40 PDT until 09 June 2021 at 01:40 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from TelCel Mexico handsets.
Jun 8, 06:26 PDT
SMS Carrier Partner Maintenance - Small US Regional Carriers
Completed - The scheduled maintenance has been completed.
Jun 9, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 21:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 08 June 2021 at 21:00 PDT until 09 June 2021 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from these small regional carriers via subset of US shortcodes.

Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
In land Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA
Jun 3, 01:59 PDT
Syrian Internet Service Temporarily Suspended Affecting the SMS Service for Mobile Operators: 8 June 2021 at 18:00 PDT until 9 June at 00:30 PDT
Completed - The scheduled maintenance has been completed.
Jun 9, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 18:02 PDT
Scheduled - Due to general examination for the High School students in Syria, outages are expected in the internet service in this country from 08 June 2021 at 18:00 PDT until 09 June 2021 at 00:30 PDT. As a consequence of this, the SMS service for Syrian Mobile Operators could be affected resulting in SMS delivery delays or failures to and from all Syrian Networks during those window times.
Jun 1, 17:00 PDT
Jun 8, 2021
MMS Delivery Failures to US AT&T Over a Subset of Toll Free Numbers
Resolved - We are no longer experiencing MMS delivery failures to US AT&T over a Subset of Toll Free Numbers. This incident has been resolved.
Jun 8, 20:35 PDT
Monitoring - We are observing recovery in MMS delivery delays to US AT&T over a Subset of Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 8, 18:21 PDT
Update - We are experiencing MMS delivery failures to US AT&T over a Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jun 8, 16:40 PDT
Update - We are experiencing MMS delivery failures to US AT&T over a Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 8, 14:40 PDT
Investigating - We are experiencing MMS delivery failures to US AT&T over a Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 8, 13:40 PDT
Inbound Call Failures to Subset of Twilio's France Numbers
Resolved - We experienced Inbound Call Failures to subsets of Twilio’s France Numbers between June 2 07:48 AM PDT - June 3 11:00 AM PDT. The issue has now been resolved.
Jun 8, 18:56 PDT
Russia SMS Carrier Maintenance - Tele2
Completed - The scheduled maintenance has been completed.
Jun 8, 16:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 12:02 PDT
Scheduled - The Tele2 network in the Russia is conducting a planned maintenance on below mentioned dates, During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 handsets.
Jun 4, 21:48 PDT
UK Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jun 8, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 11:00 PDT
Scheduled - During the maintenance window, there could be intermittent failures for calls from and to a subset of UK handsets.
May 24, 08:10 PDT
Super SIM Network Data Connectivity Issues in UK with Vodafone
Resolved - We are no longer experiencing Super SIM connectivity issues on 4G LTE for Vodafone in the UK. If your device may have been impacted and needs 4G LTE to operate optimally, we advise you open up additional networks such as Telefonica O2 on your Network Access Profile. This incident has been resolved.
Jun 8, 14:01 PDT
Monitoring - We are now seeing recovery of the network connectivity issue. We will continue to monitor activity on 4G LTE for Vodafone in the UK. If your device may have been impacted and needs 4G LTE to operate optimally, we advise you open up additional networks such as Telefonica O2 on your Network Access Profile. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 8, 13:16 PDT
Identified - We are experiencing Super SIM data connectivity issues for devices roaming over Vodafone in UK. Devices may experience no data connection when connected over 4G. Devices that are capable of detecting this are falling back to 3G and data works fine. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
Jun 8, 12:13 PDT
Investigating - Our monitoring systems have detected a potential issue with Super SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 8, 11:59 PDT
Inbound Calls Failing to a Subset of Alessandria, Italy Numbers
Resolved - The issue affecting inbound calls to a subset of Twilio Italian (in the area of Alessandria) numbers has been resolved, and the service is functioning normally at this time.
Jun 8, 12:38 PDT
Update - We continue to observe recovery of call failures to a subset of Twilio Italian (in the area of Alessandria) numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 8, 10:34 PDT
Update - We continue to observe recovery of call failures to a subset of Twilio Italian (in the area of Alessandria) numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 8, 08:38 PDT
Monitoring - We have started seeing recovery of call failures to a subset of Twilio Italian (in the area of Alessandria) numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 8, 06:23 PDT
Investigating - We are investigating a potential call failure issue to Twilio Italy (in the area of Alessandria) numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 8, 05:19 PDT
SMS Delivery Delays to Liberia Orange
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Liberia Orange Network. This incident has been resolved.
Jun 8, 09:15 PDT
Monitoring - We are observing recovery of SMS delivery delays when texting to Liberia Orange Network. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Jun 8, 08:50 PDT
Update - We are continuing to work with our carrier partner to investigate the SMS delivery delays root causes when texting to Liberia Orange Network. We will provide another update in 24 hours or as soon as more information becomes available.
Jun 7, 17:15 PDT
Update - We are continuing to work with our carrier partner to investigate the SMS delivery delays root causes when texting to Liberia Orange Network. We will provide another update in 24 hours or as soon as more information becomes available.
Jun 6, 17:09 PDT
Update - We are continuing to work with our carrier partner to investigate the SMS delivery delays root causes when texting to Liberia Orange Network. We will provide another update in 16 hours or as soon as more information becomes available.
Jun 6, 01:17 PDT
Update - We are continuing to work with our carrier partner to investigate the SMS delivery delays to Liberia Orange. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 5, 17:24 PDT
Update - We are continuing to work with our carrier partner to investigate the SMS delivery delays to Liberia Orange. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 5, 13:31 PDT
Update - We are continuing to work with our carrier partner to investigate the SMS delivery delays to Liberia Orange. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 5, 11:36 PDT
Update - We are continuing to work with our carrier partner to investigate the SMS Delivery Delays to Liberia Orange. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 5, 09:23 PDT
Update - We are continuing to work with our carrier partner to investigate the SMS Delivery Delays to Liberia Orange. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 5, 07:11 PDT
Update - We are continuing to work with our carrier partner to investigate the SMS Delivery Delays to Liberia Orange. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 5, 05:19 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Liberia Orange. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 5, 03:18 PDT
On Call Engineers are Investigating
Resolved - We have fully investigated the issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Jun 8, 04:12 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 8, 03:20 PDT
SMS Delivery Delay To Indonesia
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Indonesia. This incident has been resolved.
Jun 8, 03:27 PDT
Monitoring - We are observing successful SMS delivery when sending messages to Indonesia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 8, 01:35 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 8, 01:13 PDT
US SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jun 8, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 23:00 PDT
Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 07 Jun 2021 at 23:00 PDT until 08 Jun 2021 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from a subset of US Short Codes, US Long Codes.
Jun 5, 16:10 PDT
Jun 7, 2021
Russian Federation SMS Carrier Maintenance - Beeline(VimpelCom) Russian Federation
Completed - The scheduled maintenance has been completed.
Jun 7, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 14:06 PDT
Scheduled - Beeline(VimpelCom) network in the Russian Federation is conducting a Scheduled Maintenance from 07 June 2021 at 14:00 PDT until 07 June 2021 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline(VimpelCom) Russia Federation handsets.
Jun 6, 13:00 PDT
Russia SMS Carrier Maintenance - Megafon Russia Federation
Completed - The scheduled maintenance has been completed.
Jun 7, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 13:01 PDT
Scheduled - The Megafon network in Russia Federation is conducting a Scheduled Maintenance from 07 June 2021 at 13:00 PDT until 07 June 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia Federation handsets.
May 25, 03:17 PDT
SMS Delivery Failures Over Congo Democratic Republic (630-86) (630-89)
Resolved - We have fully investigated the SMS delivery failures over the Orange Network in Congo Democratic Republic, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Jun 7, 13:54 PDT
Investigating - We've become aware of a potential issue with SMS delivery failures over Congo Democratic Republic. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 7, 13:31 PDT
US SMS Carrier Maintenance - T-Mobile US
Completed - The scheduled maintenance has been completed.
Jun 7, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 22:00 PDT
Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 6 June 2021 at 10:00PM PST until 07 June 2021 at 04:00AM PST. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets via US longcode, US shortcode and US toll-free numbers.
Jun 4, 21:16 PDT
Canada SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jun 7, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 22:00 PDT
Scheduled - Our SMS carrier partner in the Canada is conducting a planned maintenance from 06 June 2021 at 22:00 PDT until 07 June 2021 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Canada handsets via Canada shortcode.
Jun 5, 20:29 PDT
Syrian Internet Service Temporarily Suspended Affecting the SMS Service for Mobile Operators: 6 June 2021 at 18:00 PDT until 07 June 2021 at 00:30 PDT
Completed - The scheduled maintenance has been completed.
Jun 7, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 18:00 PDT
Scheduled - Due to general examination for the High School students in Syria, outages are expected in the internet service in this country from 06 June 2021 at 18:00 PDT until 07 June 2021 at 00:30 PDT. As a consequence of this, the SMS service for Syrian Mobile Operators could be affected resulting in SMS delivery delays or failures to and from all Syrian Networks during those window times.
Jun 1, 17:02 PDT
Mexico SMS Carrier's Political Restrictions
Completed - The scheduled maintenance has been completed.
Jun 7, 00:00 PDT
In progress - We have been informed that in order to comply with requirements of Mexican Carriers, and electoral restrictions established by the Mexican Government, for the 2021 election period (From June 3rd to June 6th, 2021), political content sent to all Mexican Mobile Network users during these days could potentially be blocked.
Jun 4, 15:30 PDT
Scheduled - We have been informed that in order to comply with requirements of Mexican Carriers, and electoral restrictions established by the Mexican Government, for the 2021 election period (From June 3rd to June 6th, 2021), political content sent to all Mexican Mobile Network users during these days could potentially be blocked.
Jun 4, 15:25 PDT
Jun 6, 2021
UK SMS Carrier Maintenance - Vodafone UK
Completed - The scheduled maintenance has been completed.
Jun 6, 21:40 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 14:31 PDT
Scheduled - The Vodafone network in UK is conducting an emergency maintenance from 06 June 2021 at 14:30 PST until 06 June 2021 at 21:40 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone UK handsets.
Jun 4, 23:06 PDT
Voice Calls Quality Degradation to Some Israel Networks
Resolved - The issue affecting degraded performance for calls to Israel has been resolved, and the service is functioning normally at this time.
Jun 6, 18:30 PDT
Monitoring - We have seen recovery for inbound calls to Israel for the last 3 hours. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Jun 6, 18:00 PDT
Update - We are still observing degraded performance for calls to Israel. We are seeing a number of symptoms including call failures, issues with caller ID, and poor audio quality. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jun 6, 16:21 PDT
Update - We are still observing degraded performance for calls to Israel. We are seeing a number of symptoms including call failures, issues with caller ID, and poor audio quality. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 6, 14:18 PDT
Update - We are observing degraded performance for calls to Israel. We are seeing a number of symptoms including call failures, issues with caller ID, and poor audio quality. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 6, 13:22 PDT
Investigating - We've become aware of a potential issue with degraded calls to Israel. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 6, 13:06 PDT
Japan SMS Carrier Maintenance - Softbank Japan
Completed - The scheduled maintenance has been completed.
Jun 6, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 08:01 PDT
Scheduled - The Softbank network in Japan is conducting a scheduled maintenance from 6 June 2021 at 08:00 PDT until 6 June 2021 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Softbank handsets.
May 30, 21:59 PDT
SMS Delivery Delays To Telenor Pakistan (410-06)
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telenor Pakistan (410-06). This incident has been resolved.
Jun 6, 10:54 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telenor Pakistan (410-06). We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 6, 08:58 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Telenor Pakistan (410-06). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 6, 08:38 PDT
Jun 5, 2021
Pakistan SMS Carrier Maintenance - Ufone Network
Completed - The scheduled maintenance has been completed.
Jun 5, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 11:00 PDT
Scheduled - The Ufone network in Pakistan is conducting an emergency maintenance from 05 June 2021 at 11:00 PST until 05 June 2021 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering International A2P SMS to Ufone network.
Jun 4, 22:01 PDT
SMS Short Code Delays to Multiple Networks in Canada
Resolved - We are observing full recovery when sending SMS Short Code messages to multiple networks in Canada. This incident has been resolved.
Jun 5, 12:12 PDT
Monitoring - We are observing successful SMS Short Code delivery when sending messages to multiple networks in Canada. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 5, 10:19 PDT
Update - We are experiencing SMS Short Code delays to multiple networks in Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 5, 09:34 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS Short Code delays to multiple networks in Canada. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 5, 09:01 PDT
Jun 4, 2021
MMS Delivery Report Delays When Sending to US T-Mobile on a Twilio Subset of Short Codes
Resolved - We are no longer experiencing delivery report delays when sending to US T-Mobile on a subset of Twilio Short Codes. This incident has been resolved.
Jun 4, 17:57 PDT
Monitoring - We are observing recovery in delivery report delays when sending to US T-Mobile on a subset of Twilio Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 4, 16:45 PDT
Update - We continue to experience delays in receiving message delivery reports when sending to US T-Mobile on a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 4, 15:10 PDT
Investigating - We are experiencing delays in receiving message delivery reports when sending to US T-Mobile on a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
Jun 4, 14:10 PDT
SMS Delivery Delays to Netherlands T-Mobile
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Netherlands T-Mobile. This incident has been resolved.
Jun 4, 16:09 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Netherlands T-Mobile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 4, 13:35 PDT
Update - We are continuing to work with our carrier partner to investigate the SMS Delivery Delays to Netherlands T-Mobile. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 4, 11:40 PDT
Investigating - We are experiencing SMS delivery delays to Netherlands T-Mobile. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
Jun 4, 10:40 PDT
SMS Delivery Delays to Orange Network in Congo
Resolved - We are no longer experiencing SMS delivery delays to Orange Network in Congo. This incident has been resolved.
Jun 4, 10:47 PDT
Update - We are continuing to observe recovery in SMS delivery delays when sending messages to Orange in Congo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 4, 09:04 PDT
Update - We are continuing to observe recovery in SMS delivery delays when sending messages to Orange in Congo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 4, 07:04 PDT
Update - We are continuing to observe recovery in SMS delivery delays when sending messages to Orange in Congo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 4, 05:04 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange in Congo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Jun 4, 04:40 PDT
Update - We are continuing to work with our carrier partners to investigate the SMS Delivery Delays to Orange Network in Congo. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jun 4, 01:25 PDT
Investigating - We are continuing to work with our carrier partners to investigate the SMS Delivery Delays to Orange Network in Congo. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 3, 23:31 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network in Congo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 3, 21:33 PDT
Update - We are continuing to work with our carrier partners to investigate the SMS Delivery Delays to Orange Network in Congo. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jun 3, 17:58 PDT
Update - We are continuing to work with our carrier partners to investigate the SMS Delivery Delays to Orange Network in Congo. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jun 3, 13:53 PDT
Update - We are continuing to work with our carrier partners to investigate the SMS Delivery Delays to Orange Network in Congo. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 3, 11:40 PDT
Investigating - We are experiencing SMS delivery delays to Orange Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
Jun 3, 10:40 PDT
SMS Delivery Delays to Vietnam Vinaphone Network
Resolved - We are no longer experiencing SMS delivery delays to Vietnam Vinaphone network. This incident has been resolved.
Jun 4, 08:47 PDT
Monitoring - We are observing recovery in SMS delivery delays to Vietnam Vinaphone network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 4, 07:11 PDT
Update - We are observing recovery in SMS delivery delays to Vietnam Vinaphone network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 4, 07:11 PDT
Update - We are experiencing SMS delivery delays when sending messages to Vietnam Vinaphone network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 4, 07:09 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Vietnam Vinaphone network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 4, 07:04 PDT
Programmable Wireless SIMs: Delays completing SIM updates
Resolved - We can confirm an improvement in completing SIM updates. This incident has been resolved.
Jun 4, 03:27 PDT
Monitoring - We are seeing an improvement in completing SIM updates. We will continue to monitor the situation to ensure full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Jun 4, 03:06 PDT
Investigating - The downstream connectivity partner for Programmable Wireless is reporting an issue in their provisioning service that may result in SIM's taking longer to complete SIM updates. Our engineering team is investigating the impact. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 4, 00:54 PDT
Mexico SMS Carrier Maintenance - Telcel Mexico
Completed - The scheduled maintenance has been completed.
Jun 4, 01:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 21:00 PDT
Scheduled - The Telcel network in Mexico is conducting a maintenance from 03 June 2021 at 21:00 PDT until 04 June 2021 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel Mexico handsets.
Jun 1, 17:17 PDT
Jun 3, 2021
UK Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jun 3, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 16:00 PDT
Scheduled - Our Voice carrier partner in the UK is conducting a planned maintenance on the 03 June 16:00 until 20:00 PDT.
During the maintenance window, there could be intermittent failures for calls from and to a subset of UK handsets.
May 18, 03:35 PDT
Inbound Call Failures to a Subset of Twilio Chile Santiago Numbers
Resolved - The issue affecting inbound call failures to a subset of Twilio Santiago phone numbers has been resolved, and the service is functioning normally at this time.
Jun 3, 16:12 PDT
Monitoring - We have started seeing recovery of call failures to a subset of Twilio Santiago phone numbers for the last 35 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 3, 14:21 PDT
Update - We are observing inbound call failures to a subset of Twilio Santiago phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.
Jun 3, 14:00 PDT
Investigating - Our monitoring systems have detected a potential issue with inbound call failures to a subset of Twilio's Chile Santiago numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 3, 13:49 PDT
UK Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jun 3, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 11:00 PDT
Scheduled - During the maintenance window, there could be intermittent failures for calls from and to a subset of UK handsets.
May 24, 08:09 PDT
Inbound Call Failures to (a Subset of) Twilio UK Phone Numbers
Resolved - We can confirm recovery for inbound calls to Twilio UK phone numbers. This incident has been resolved.
Jun 3, 05:08 PDT
Update - We are still monitoring the recovery for inbound calls to Twilio UK phone numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 3, 05:02 PDT
Monitoring - We have started seeing recovery for inbound calls to Twilio UK phone numbers for the last 60 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 3, 03:03 PDT
Investigating - We are observing a subset of call failures to Twilio UK phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 3, 02:10 PDT
Mexico SMS Carrier Maintenance - AT&T Mexico
Completed - The scheduled maintenance has been completed.
Jun 3, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 22:01 PDT
Scheduled - The AT&T network in Mexico is conducting an emergency maintenance from 02 June 2021 at 22:00 PST until 03 June 2021 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
Jun 2, 18:42 PDT
US SMS Carrier Maintenance - T-Mobile US
Completed - The scheduled maintenance has been completed.
Jun 3, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 22:00 PDT
Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 02 June 2021 at 22:00 PST until 03 June 2020 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets via US longcode, US shortcode and US toll-free numbers.
Jun 2, 18:28 PDT
SMS Delivery Failures from Local Twilio Numbers to Movistar Chile
Resolved - We are no longer experiencing SMS delivery failures to Movistar Chile. This incident has been resolved.
Jun 3, 01:32 PDT
Monitoring - We are observing successful SMS Delivery from Local Twilio Numbers to Movistar Chile. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 2, 23:44 PDT
Update - We are continuing to work with our carrier partners to investigate the SMS Delivery Failures from Local Twilio Numbers to Movistar Chile. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jun 2, 15:46 PDT
Update - We are continuing to work with our carrier partners to investigate the SMS Delivery Failures from Local Twilio Numbers to Movistar Chile. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jun 2, 11:42 PDT
Update - We are continuing to work with our carrier partners to investigate the SMS Delivery Failures from Local Twilio Numbers to Movistar Chile. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 2, 09:42 PDT
Update - We are experiencing SMS delivery failures to Movistar Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
Jun 2, 08:42 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS delivery from local Twilio numbers to Movistar Chile. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 2, 08:36 PDT
Syrian Internet Service Temporarily Suspended Affecting the SMS Service for Mobile Operators: 2 June 2021 at 18:00 PDT until 3 June 2021
Completed - The scheduled maintenance has been completed.
Jun 3, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 18:02 PDT
Scheduled - Due to general examination for the High School students in Syria, outages are expected in the internet service in this country from 02 June 2021 at 18:00 PDT until 03 June 2021 at 00:30 PDT. As a consequence of this, the SMS service for Syrian Mobile Operators could be affected resulting in SMS delivery delays or failures to and from all Syrian Networks during those window times.
Jun 1, 17:03 PDT
Jun 2, 2021
UK Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jun 2, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 16:00 PDT
Scheduled - Our Voice carrier partner in the UK is conducting a planned maintenance on the 02 June 16:00 until 20:00 PDT.
During the maintenance window, there could be intermittent failures for calls from and to a subset of UK handsets.
May 18, 03:34 PDT
SMS Delivery delays to Vodacom Network Tanzania
Resolved - We are no longer experiencing delivery report delays when sending messages to Vodacom Network Tanzania. This incident has been resolved.
Jun 2, 19:31 PDT
Update - We continue to observe recovery in SMS delivery delays when sending messages to Vodacom Network Tanzania. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 2, 17:28 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodacom Network Tanzania. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 2, 15:18 PDT
Investigating - We are experiencing SMS delivery delays Vodacom Network Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
Jun 2, 14:08 PDT
Russia SMS Carrier Maintenance - Megafon Russia Federation
Completed - The scheduled maintenance has been completed.
Jun 2, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 13:00 PDT
Scheduled - The Megafon network in Russia Federation is conducting a Scheduled Maintenance from 02 June 2021 at 13:00 PDT until 02 June 2021 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia Federation handsets.
May 25, 03:15 PDT
SMS Delivery Delays from Twilio Longcodes to Rogers Network Canada
Resolved - We are no longer experiencing SMS delivery delays when sending messages from Twilio Long codes to Rogers Network Canada. This incident has been resolved.
Jun 2, 16:17 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages from Twilio longcodes to Rogers Network Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 2, 13:51 PDT
Update - We are experiencing SMS delivery delays from Twilio Longcodes to Rogers Network Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 2 hours or as soon as more information becomes available.
Jun 2, 12:12 PDT
Investigating - We are experiencing SMS delivery delays from Twilio Longcodes to Rogers Network Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
Jun 2, 11:13 PDT
MMS Delivery Delays to US Phone Numbers From a Subset of Short Codes
Resolved - We are no longer experiencing MMS delivery delays when sending messages to US Phone Numbers from the Subset of Short codes that was having the issue. This incident has been resolved.
Jun 2, 15:26 PDT
Monitoring - We are observing recovery in MMS delivery delays when sending messages to US phone numbers from a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 2, 13:14 PDT
Update - We are experiencing MMS delivery delays to US phone numbers for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 2, 12:20 PDT
Investigating - Our monitoring systems have detected a potential issue with MMS Delivery Delays to US Phone Numbers from a Subset of Shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 2, 12:10 PDT
SMS Delivery Failures to Netherlands T_Mobile
Resolved - We are no longer experiencing SMS Delivery Failures to Netherlands T_Mobile. This incident has been resolved.
Jun 2, 11:31 PDT
Monitoring - We are observing improvement in the SMS Delivery Failures to Netherlands T_Mobile. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 2, 09:40 PDT
Investigating - We are experiencing SMS delivery failures to Netherlands T_Mobile). Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
Jun 2, 08:54 PDT
Studio Service is Degraded and Some Requests are Failing.
Resolved - The issue affecting Studio Execution handling and requests to update or create Flow definitions with the Console or API has been resolved.
Jun 2, 10:52 PDT
Update - Studio Execution handling may have failed for a subset of requests. Requests to update or create Flow definitions with the Console or API may have failed between 07:52 Pacific Time on 06/02/2021 and 09:02 Pacific Time on 06/02/2021. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Jun 2, 10:22 PDT
Update - We have identified the cause of the degraded service in Studio and we are now seeing services returning to normal. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Jun 2, 09:52 PDT
Monitoring - We have identified the cause of the degraded service in Studio and we are now seeing services returning to normal. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Jun 2, 09:22 PDT
Update - Studio service is degraded and some requests are failing. Our engineers are working to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
Jun 2, 09:01 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 2, 08:51 PDT
Programmable Wireless SIMs: Delays completing SIM updates.
Resolved - We are seeing a full recovery of the provisioning service. This incident has been resolved.
Jun 2, 04:47 PDT
Monitoring - We are now seeing recovery of the provisioning service. We are continuing to monitor for service stability. We will provide another update in 30 minutes or as soon as more information becomes available.
Jun 2, 04:19 PDT
Update - The downstream connectivity partner for Programmable Wireless is reporting an issue in their provisioning service that may result in SIM's taking longer to complete SIM updates. Our engineering team is investigating the impact and we expect to provide another update in 4 hours or as soon as more information becomes available.
Jun 2, 01:48 PDT
Update - The downstream connectivity partner for Programmable Wireless is reporting an issue in their provisioning service that may result in SIM's taking longer to complete SIM updates. Our engineering team is investigating the impact and we expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 1, 23:52 PDT
Identified - The downstream connectivity partner for Programmable Wireless is reporting an issue in their provisioning service that may result in SIM's taking longer to complete SIM updates. Our engineering team is investigating the impact and we expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 1, 22:54 PDT
SMS delivery failures from Local Twilio Numbers to Movistar Chile
Resolved - We are no longer experiencing SMS delivery failures to Movistar Chile. This incident has been resolved.
Jun 2, 02:50 PDT
Update - We are observing successful SMS delivery from Local Twilio Numbers to Movistar Chile for the last 6 hours. We will continue to monitor to ensure full service recovery. We expect to provide another update in another 2 hours or as soon as more information becomes available.
Jun 2, 01:19 PDT
Update - We are observing successful SMS delivery from Local Twilio Numbers to Movistar Chile for the last 4 hours. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 1, 23:39 PDT
Monitoring - We are observing successful SMS delivery from Local Twilio Numbers to Movistar Chile for the last 4 hours. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Jun 1, 23:11 PDT
Update - We are continuing experiencing SMS delivery failures from Local Twilio Numbers to Movistar Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 1, 17:57 PDT
Update - We are continuing experiencing SMS delivery failures from Local Twilio Numbers to Movistar Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 1, 13:55 PDT
Update - We are continuing experiencing SMS delivery failures from Local Twilio Numbers to Movistar Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 1, 11:04 PDT
Investigating - We are experiencing SMS delivery failures from Local Twilio Numbers to Movistar Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 1, 10:11 PDT
Long Load Times of Greater Than 60 seconds or Timeouts on Trust Hub Customer Profiles and A2P Wizard Pages
Resolved - We are no longer seeing Long Load Times/timeouts. This incident has been resolved.
Jun 2, 01:13 PDT
Update - Trust Hub related pages such as the Shaken/Stir page and Business Profile pages are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Jun 1, 23:15 PDT
Monitoring - Trust Hub related pages such as the Shaken/Stir page and Business Profile pages are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jun 1, 22:44 PDT
Update - We are investigating delays in load time and time outs for some of the Trust Hub related pages such as the Shaken/Stir page. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jun 1, 18:42 PDT
Update - We are investigating delays in long load times and time outs for some of the Trust Hub related pages such as the Shakin/Stir page. We expect to provide another update in 2 hour or as soon as more information becomes available.
Jun 1, 16:41 PDT
Investigating - Our monitoring systems have detected a potential issue with loading Trust Hub Customer Profiles and A2P Wizard Pages. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 1, 15:51 PDT
SMS Delivery Delays To Tigo Network In Colombia(732-103,732-111)
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Tigo Network in Colombia. This incident has been resolved.
Jun 2, 00:54 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to Tigo Network In Colombia(732-103,732-111). We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 1, 22:59 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Tigo Network In Colombia(732-103,732-111). We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Jun 1, 22:32 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Tigo Network In Colombia(732-103,732-111). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 1, 21:59 PDT
Jun 1, 2021
UK Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jun 1, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 16:00 PDT
Scheduled - Our Voice carrier partner in the UK is conducting a planned maintenance on the 01 June 16:00 until 20:00 PDT.
During the maintenance window, there could be intermittent failures for calls from and to a subset of UK handsets.
May 18, 03:34 PDT
Issue With Purchase of Japan +8150 Prefix National Numbers via API/Console
Resolved - The Japan +8150 prefix National numbers that had issues were identified, corrected, and are available for purchase through the Twilio Console or API.
Jun 1, 15:29 PDT
Update - We are experiencing a temporary issues with purchasing Japan +8150 prefix National numbers via Console, API and our Engineers are working towards a resolution. We will provide another update in 16 hours or as soon as more information becomes available.
Jun 1, 14:02 PDT
Update - We are experiencing a temporary issues with purchasing Japan +8150 prefix National numbers via Console, API and our Engineers are working towards a resolution. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 1, 05:53 PDT
Update - We are experiencing a temporary issues with purchasing Japan +8150 prefix National numbers via Console, API and our Engineers are working towards a resolution. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 1, 01:50 PDT
Update - We are having temporary issues with purchasing Japan +8150 prefix National numbers via Console, API and our Engineers are working towards a resolution. We will provide another update in 2 hours or as soon as more information becomes available.
May 31, 23:44 PDT
Investigating - We are having temporary issues with purchasing Japan +8150 prefix National numbers via Console, API and our Engineers are working towards a resolution. We will provide another update in 1 hour or as soon as more information becomes available.
May 31, 22:44 PDT
Programmable Wireless Usage API Results Incorrect
Resolved - Our Programmable Wireless UsageRecords API is operating normally at this time.
Jun 1, 10:42 PDT
Monitoring - Our Programmable Wireless UsageRecords API is now operating normally. We will continue to monitor for system stability. We'll provide another update in 60 minutes or as soon as more information becomes available.
Jun 1, 09:59 PDT
Identified - Our engineers continue to work on this Programmable Wireless UsageRecords API issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 1, 08:15 PDT
Update - We are experiencing an issue where requests to the Programmable Wireless UsageRecords API with a start date before February 1, 2017 returns no results for the period of February 1, 2017 until May 1, 2020 and will not return the billed amounts for any results. Requests with a start date after February 1, 2017 are correctly returning results for the requested period. We are working on a fix. We will provide another update in 1 hour or sooner once more information becomes available.
Jun 1, 07:14 PDT
Investigating - Our monitoring systems have detected a potential issue with Programmable Wireless Usage API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jun 1, 06:56 PDT
Super SIM Network Connectivity Issues to LTE/2G/3G Networks
Resolved - We are no longer seeing network connectivity issues. This incident has been resolved.
Jun 1, 06:00 PDT
Monitoring - We are now seeing recovery of the network connectivity issue. We are continuing to monitor for service stability. We will provide another update in 30 minutes or as soon as more information becomes available.
Jun 1, 05:30 PDT
Update - We are still experiencing some Super SIM connectivity issues. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 1, 05:24 PDT
Investigating - We are experiencing some Super SIM connectivity issues. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 1, 04:13 PDT
SMS Delivery Delays to Robi Network In Bangladesh (470-02 & 470-07)
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Robi Network In Bangladesh. This incident has been resolved.
Jun 1, 05:01 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to Robi Network In Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 1, 02:55 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Robi Network In Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 1, 01:55 PDT
Update - We continue to experience SMS delivery delays when sending outbound messages to Robi Network in Bangladesh (470-02 & 470-07). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 31, 23:46 PDT
Update - We continue to experience SMS delivery delays when sending outbound messages to Robi Network in Bangladesh (470-02 & 470-07). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 31, 23:44 PDT
Investigating - We are experiencing SMS delivery delays when sending outbound messages to Robi Network in Bangladesh (470-02 & 470-07). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 31, 22:45 PDT
May 31, 2021
SMS Delivery Failures to Canada over Bell Mobility
Resolved - We are no longer experiencing SMS delivery failures when sending messages to Canada over Bell Mobility. This incident has been resolved.
May 31, 20:59 PDT
Monitoring - We are observing successful SMS delivery when sending messages to Canada over Bell Mobility. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 31, 19:06 PDT
Update - We are experiencing SMS delivery failures when sending to Canada over Bell Mobility. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
May 31, 12:29 PDT
Update - We are experiencing SMS delivery failures when sending to Canada over Bell Mobility. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
May 31, 08:26 PDT
Update - We are experiencing delivery failures when sending to Canada over Bell Mobility. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 31, 06:22 PDT
Investigating - We are experiencing delivery failures when sending to Canada over Bell Mobility. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 31, 05:26 PDT
Japan +8150 Prefix National Numbers Out of Stock
Resolved - We are pleased to inform that Japan +8150 prefix National numbers are now available and can be purchased via Console and API. This incident has been resolved.
May 31, 20:19 PDT
Update - We are temporarily out of stock of Japan +8150 prefix National numbers and our Engineers are working to secure additional numbers. We will provide another update in 1 hour or as soon as more information becomes available.
May 31, 19:35 PDT
Update - We are temporarily out of stock of Japan +8150 prefix National numbers and our Engineers are working to secure additional numbers. We will provide another update in 30 Mins or as soon as more information becomes available.
May 31, 19:05 PDT
Investigating - Our monitoring systems have detected a potential issue with Phone Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
May 31, 18:43 PDT
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