Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled Maintenance
      System Metrics
      Investigating - We are experiencing SMS delivery delays when sending messages to 2degrees Network in New Zealand . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 24, 01:32 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Sunrise Network Switzerland. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 24, 00:42 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Sunrise Network Switzerland. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 23, 22:43 PDT
      Update - We are still observing SMS delivery delays when sending messages to Sunrise Network Switzerland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 23, 15:11 PDT
      Update - We are still observing SMS delivery delays when sending messages to Sunrise Network Switzerland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 23, 15:06 PDT
      Update - We are still observing SMS delivery delays when sending messages to Sunrise Network Switzerland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 23, 11:06 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Sunrise Network Switzerland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 23, 09:04 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Sunrise Network Switzerland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 23, 08:09 PDT
      PROGRAMMABLE MESSAGING Degraded Performance
      MMS Degraded Performance
      SMS Degraded Performance
      SMPP Operational
      Messaging Channels Operational
      Notify Operational
      Conversations Operational
      Messaging Insights Operational
      PROGRAMMABLE VOICE Operational
      PSTN Operational
      SIP Interface Operational
      Client Web Operational
      Client Mobile ? Operational
      Conference ? Operational
      Recording ? Operational
      Queue ? Operational
      Text-to-Speech ? Operational
      Recording Transcriptions Operational
      TwiML Operational
      Voice Insights Operational
      Speech Recognition Operational
      ACCOUNT SECURITY Operational
      Authy 2FA Operational
      Verify Operational
      Authy App Operational
      Lookup ? Operational
      AUTOPILOT Operational
      ELASTIC SIP TRUNKING ? Operational
      FLEX Operational
      TaskRouter ? Operational
      Flex Application Platform Operational
      Flex Insights Operational
      INTERCONNECT Operational
      PHONE NUMBERS ? Operational
      PROGRAMMABLE CHAT Operational
      PROGRAMMABLE FAX Operational
      PROGRAMMABLE VIDEO Operational
      Group Rooms Operational
      Peer-to-Peer Rooms Operational
      Recordings Operational
      Compositions Operational
      Network Traversal Service ? Operational
      Go Rooms Operational
      TWILIO LIVE Operational
      PROXY Operational
      SERVERLESS Operational
      Studio Operational
      Functions Operational
      Assets Operational
      TwiML Bins Operational
      Sync Operational
      DEVELOPER TOOLS Operational
      Console Operational
      Event Streams Operational
      Debugger & Alerts Operational
      Documentation Operational
      REST API Operational
      Bulk Export Operational
      TWILIO PLATFORM Operational
      Billing Operational
      Customer Support Center ? Operational
      Other Operational
      Account Insights Operational
      CARRIER NETWORK Operational
      SMS Long Code, North America Operational
      MMS Long Code, North America Operational
      SMS Short Code, North America Operational
      MMS Short Code, North America Operational
      SMS Toll-Free, North America Operational
      MMS Toll-Free Operational
      SMS, Latin America Operational
      SMS, APAC Operational
      SMS, Middle East & Africa Operational
      SMS Delivery Notifications & Status Callbacks Operational
      Voice, North America Operational
      Voice, Latin America Operational
      Voice, APAC Operational
      Voice, Europe Operational
      Voice, Middle East & Africa Operational
      INTERNET OF THINGS Operational
      Programmable Wireless Operational
      Super SIM Operational
      Wireless Insights Operational
      FRONTLINE Operational
      Operational
      Degraded Performance
      Partial Outage
      Major Outage
      Maintenance
      Scheduled Maintenance
      Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 24 May 2022 at 05:00 PDT until 24 May 2022 at 08:00 PDT. During the maintenance window, there could be Post Dialing Delays for calls from and to Australia and New Zealand phone numbers.
      Posted on May 11, 07:42 PDT
      The SingTel network in Singapore is conducting a planned maintenance from 24 May 2022 at 08:00 PDT until 24 May 2022 at 18:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SingTel Singapore handsets.
      Posted on May 13, 08:23 PDT
      The Digicel network in the Caribbean Islands is conducting an emergency maintenance from 24 May at 19:00 PDT until 24 May at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Digicel Caribbean Island handsets.
      Posted on May 23, 09:15 PDT
      Canada SMS Carrier Partner Maintenance May 24, 22:00 - May 25, 01:00 PDT
      Our SMS carrier partner in the Canada is conducting an emergency maintenance from 24 May 2022 at 22:00 PDT until 25 May 2022 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Canadian handsets via subset of Canadian shortcodes.
      Posted on May 23, 08:57 PDT
      The Softbank network in Japan is conducting a planned maintenance from 25 May 2022 at 08:00 PDT until 25 May 2022 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Softbank Japan handsets.
      Posted on May 19, 06:42 PDT
      The M1 network in Singapore is conducting an emergency maintenance from 25 May 2022 at 11:00 PDT until 25 May 2022 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from M1 Singapore handsets.
      Posted on May 23, 08:14 PDT
      The Tele2 network in Russia is conducting a planned maintenance from 25 May 2022 at 13:00 PDT until 25 May 2022 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
      Posted on Apr 26, 23:11 PDT
      Our SMS and MMS carrier partner in the US and Canada is conducting a planned maintenance from 25 May 2022 at 20:00 PDT until 26 May 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canadian handsets via US Toll-free numbers.
      Posted on Apr 26, 02:45 PDT
      The Megafon network in Russia is conducting a planned maintenance from 26 May 2022 at 13:00 PDT until 26 May 2022 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets.
      Posted on Apr 29, 04:30 PDT
      The Megafon network in Russia is conducting a planned maintenance from 30 May 2022 at 13:00 PDT until 30 May 2022 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets.
      Posted on Apr 29, 04:31 PDT
      The Starhub network in Singapore is conducting a planned maintenance from 31 May 2022 at 12:00 PDT until 31 May 2022 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Starhub Singapore handsets.
      Posted on May 18, 22:36 PDT
      US Toll-Free SMS Carrier Partner Maintenance Jun 1, 20:00 - Jun 2, 00:00 PDT
      Our SMS carrier partner in the US is conducting a planned maintenance from 01 June 2022 at 20:00 PDT until 02 June 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US handsets when sending to and from US Toll-Free numbers and subset of US longcode
      Posted on May 17, 03:17 PDT
      US SMS Carrier Maintenance - US Cellular USA Jun 2, 21:00 - Jun 3, 02:00 PDT
      The US Cellular network in the US is conducting a planned maintenance from 02 June 2022 at 21:00 PDT until 03 June 2022 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular handsets via US longcode, US shortcode and US toll-free numbers.
      Posted on May 18, 21:50 PDT
      US Toll-Free SMS Carrier Partner Maintenance Jun 8, 20:00 - Jun 9, 00:00 PDT
      Update - We will be undergoing scheduled maintenance during this time.
      May 17, 07:55 PDT
      Update - We will be undergoing scheduled maintenance during this time.
      May 17, 07:47 PDT
      Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 08 June 2022 at 20:00 PDT until 09 June 2022 at 00:00 PDT. During the maintenance window, There could be intermittent delays delivering SMS and MMS to and from US handsets when sending to and from US Toll-Free numbers and subset of US longcode
      May 17, 04:10 PDT
      Our SMS and MMS carrier partner in the US is conducting a planned maintenance from 15 June 2022 at 20:00 PDT until 16 June 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US handsets via US Toll-Free and subset of US Long code numbers.
      Posted on May 18, 01:31 PDT
      Our SMS and MMS carrier partner in the US is conducting a planned maintenance from 22 June 2022 at 20:00 PDT until 23 June 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US handsets via US Toll-Free and subset of US Long code numbers.
      Posted on May 18, 07:40 PDT
      Our SMS and MMS carrier partner in the US is conducting a planned maintenance from 29 June 2022 at 20:00 PDT until 30 June 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US handsets via US Toll-Free and subset of US Long code numbers.
      Posted on May 18, 01:38 PDT
      API Uptime
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      API Response Time - North America
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      API Response Time - Europe
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      Past Incidents
      May 24, 2022
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Digicel network in Papua New Guinea. This incident has been resolved.
      May 24, 00:48 PDT
      Monitoring - We are observing recovery in SMS delivery delays to Digicel network in Papua New Guinea. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 23, 22:49 PDT
      Update - We are still experiencing SMS delivery delays to Digicel network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      May 23, 03:59 PDT
      Update - We are still experiencing SMS delivery delays to Digicel network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      May 22, 12:12 PDT
      Update - We are still experiencing SMS delivery delays to Digicel network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 22, 04:22 PDT
      Update - We are still experiencing SMS delivery delays to Digicel network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 22, 00:24 PDT
      Update - We are still experiencing SMS delivery delays to Digicel network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 21, 22:32 PDT
      Update - We are continuing to investigate this issue.
      May 21, 21:33 PDT
      Update - We are experiencing SMS delivery delays to Digicel network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 21, 21:32 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery in Papua New Guinea. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 21, 21:23 PDT
      May 23, 2022
      Resolved - The issue with message delays to Twilio Phone Numbers from Singapore phone numbers has been resolved. The service is functioning normally at this time.
      May 23, 23:59 PDT
      Monitoring - We are observing recovery in message delays to Twilio Phone Numbers from Singapore phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 23, 22:02 PDT
      Update - We are still experiencing message delays to Twilio Phone Numbers from Singapore phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 23, 20:06 PDT
      Update - We are still experiencing message delays to Twilio Phone Numbers from Singapore phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 23, 18:06 PDT
      Update - We are experiencing message delays to Twilio Phone Numbers from Singapore phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 23, 17:06 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS received messages being delayed from Singapore phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 23, 16:57 PDT
      Completed - The scheduled maintenance has been completed.
      May 23, 21:02 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 23, 16:01 PDT
      Scheduled - Our SMS carrier partner in Germany is conducting an emergency maintenance from 23 May 2022 at 16:01 PDT until 23 May 2022 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Germany handsets.
      May 20, 06:50 PDT
      Resolved - The issue with SMS delivery delays when sending messages to 2degrees in New Zealand has been resolved. The service is functioning normally at this time.
      May 23, 18:38 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to 2degrees in New Zealand. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 23, 16:38 PDT
      Update - We are experiencing SMS delivery delays when sending messages to 2degrees in New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 23, 15:31 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to New Zealand. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 23, 14:51 PDT
      Resolved - Super SIM connectivity issue in Europe has been resolved and is operating normally at this time.
      May 23, 17:11 PDT
      Monitoring - We are now seeing recovery of the Super SIM Network connectivity issue. We are continuing to monitor for service stability. We will provide another update in 2 hours or sooner once more information becomes available.
      May 23, 14:56 PDT
      Update - We are experiencing Super SIM connectivity issues in Europe. Impacted devices will be unable to establish 4G/LTE connections to the mobile network. Those devices have the option of falling back to 2G/3G connectivity where possible. Devices that do not support 2G/3G should perform an IMSI change to be able to reconnect on an alternate partner. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
      May 23, 14:16 PDT
      Investigating - Our monitoring systems have detected a potential issue with the Super SIM Network. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 23, 13:51 PDT
      Completed - The scheduled maintenance has been completed.
      May 23, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 23, 13:00 PDT
      Scheduled - The Megafon network in Russia is conducting a planned maintenance from 23 May 2022 at 13:00 PDT until 23 May 2022 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets.
      Apr 29, 04:29 PDT
      Resolved - Twilio.com Login Issue of re-prompting for login credentials has been resolved and is operating normally at this time.
      May 23, 16:44 PDT
      Monitoring - Twilio.com Login Issue with re-prompting for login credentials is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      May 23, 16:12 PDT
      Update - We are investigating intermittent Twilio.com login issues where some people are re-prompted to enter their login credentials. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 23, 15:21 PDT
      Investigating - Our monitoring systems have detected a potential issue with User Redirects After Entering Email on Login. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 23, 14:53 PDT
      Completed - The scheduled maintenance has been completed.
      May 23, 16:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 23, 13:30 PDT
      Scheduled - Our Voice carrier partner in France is conducting a planned maintenance from 23 May 2022 at 13:30 PDT until 23 May 2022 at 16:30 PDT. During the maintenance window, there could be intermittent call failures to and from France handsets.
      May 18, 08:40 PDT
      Resolved - Twilio Console HTTP 500 error issue has been resolved and is operating normally at this time.
      May 23, 15:03 PDT
      Monitoring - Twilio Console is now operating normally with regard to HTTP 500 errors. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      May 23, 15:01 PDT
      Update - Our engineers have identified the issue with elevated errors with Twilio Console logins and are working to mitigate the issue. Logins are still available, but may require multiple attempts to access. We expect to provide another update in 4 hours or as soon as more information becomes available.
      May 23, 12:51 PDT
      Identified - Our engineers have identified the issue with elevated errors with Twilio Console logins and are working on mitigating the issue. Logins are still available, but may require multiple attempts to access. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 23, 10:51 PDT
      Update - We continue to investigate elevated rates of HTTP 500 errors for Twilio Console and Twilio.com. Logins are still available, but may require multiple attempts. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
      May 23, 09:54 PDT
      Update - We are currently investigating an elevated rate of HTTP 500 errors for Twilio Console and Twilio.com. Our engineers are working on the issue, and we will provide another update in 30 minutes or as soon as more information becomes available.
      May 23, 09:22 PDT
      Investigating - Our monitoring systems have detected a potential issue with the Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 23, 09:08 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network In Uruguay. This incident has been resolved.
      May 23, 14:11 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro Network In Uruguay. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 23, 11:55 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Claro Network In Uruguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      May 23, 03:27 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Claro Network In Uruguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      May 22, 03:27 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Claro Network In Uruguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      May 21, 11:31 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Claro Network In Uruguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 21, 03:21 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Claro Network In Uruguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 20, 23:23 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Claro Network In Uruguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 20, 21:23 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Claro Network In Uruguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 20, 20:23 PDT
      Completed - The scheduled maintenance has been completed.
      May 23, 14:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 23, 11:00 PDT
      Scheduled - The M1 network in Singapore is conducting an emergency maintenance from 23 May 2022 at 11:00 PDT until 23 May 2022 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from M1 Singapore handsets.
      May 23, 07:35 PDT
      Resolved - We are no longer experiencing issues with Toll Free Message and DLR Delays to Rogers. This incident has been resolved.
      May 23, 12:01 PDT
      Monitoring - We are observing recovery in receiving message delivery reports when sending toll free messages to Rogers Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 23, 10:07 PDT
      Update - We are experiencing delays in receiving message delivery reports when sending toll free messages to Rogers Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 23, 09:09 PDT
      Investigating - Our monitoring systems have detected a potential issue with Toll Free Message and DLR Delays to Rogers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 23, 08:58 PDT
      Resolved - The issue with provisioning Flex Insights HR users has been resolved and is operating normally at this time.
      May 23, 10:55 PDT
      Monitoring - Monitoring - Provisioning Flex Insights HR users is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      May 23, 10:24 PDT
      Update - We are currently seeing failures when attempting to provision Flex Insights HR users. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 23, 09:33 PDT
      Investigating - Our monitoring systems have detected a potential issue with provisioning Flex Insights users. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 23, 09:12 PDT
      Resolved - We have fully investigated the Verify billing issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
      May 23, 10:21 PDT
      Investigating - Our monitoring systems have detected a potential issue with Verify billing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 23, 10:03 PDT
      May 22, 2022
      Completed - The scheduled maintenance has been completed.
      May 22, 14:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 22, 06:01 PDT
      Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 22 May 2022 at 06:00 PDT until 22 May 2022 at 14:00 PDT. During the maintenance window, there could be intermittent disconnections and call failures to and from Australia phone numbers.
      May 13, 06:47 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange Network in Burkina Faso. This incident has been resolved.
      May 22, 01:20 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network Burkina Faso. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 21, 23:35 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Orange Network Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 21, 16:38 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Orange Network Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 21, 12:38 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Orange Network Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 21, 10:37 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Orange Network in Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 21, 09:52 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays To Orange Network Burkina Faso. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 21, 09:48 PDT
      May 21, 2022
      Resolved - The issue with SMS delivery delays when sending outbound messages to Smart network in Philippines has been resolved. The service is functioning normally at this time.
      May 21, 23:25 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending outbound messages to Smart network in Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 21, 21:25 PDT
      Investigating - We are experiencing SMS delivery delays when sending outbound messages to Smart network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 21, 20:30 PDT
      Resolved - The issue with SMS delivery delays receiving message delivery reports when sending to Digicel Network In Papua New Guinea has been resolved, and the service is functioning normally at this time.
      May 21, 18:11 PDT
      Monitoring - We are observing recovery in SMS delivery delays receiving message delivery reports when sending to Digicel Network In Papua New Guinea. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 21, 16:18 PDT
      Update - We are continuing to experience delays in receiving message delivery reports when sending to Digicel Network In Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 21, 01:43 PDT
      Investigating - As a continuation of https://status.twilio.com/incidents/lwj4t36zn78f, which was accidentally resolved, we'll continue to provide updates on the SMS Delivery Receipt Delays To Digicel Network In Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      May 20, 12:31 PDT
      Resolved - The issue affecting inbound and outbound calls to Twilio Australia phone numbers has been resolved, and the service is functioning normally at this time.
      May 21, 01:49 PDT
      Update - Inbound and outbound calls over a subset of Australian mobile numbers is now operating normally. We will continue to monitor for system stability. We'll provide another update in 6 hours or as soon as more information becomes available.
      May 20, 18:59 PDT
      Update - Inbound and outbound calls over a subset of Australian mobile numbers is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      May 20, 16:58 PDT
      Monitoring - Inbound and outbound calls over a subset of Australian mobile numbers is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      May 20, 12:16 PDT
      Update - We are observing inbound and outbound calls failing over a subset of Australian mobile numbers, calls are dropping prematurely. We're still under our diagnostic session. We expect to provide another update in 4 hours or as soon as more information becomes available.
      May 20, 11:37 PDT
      Investigating - We are observing inbound and outbound calls failing over a subset of Australian mobile numbers, calls are dropping prematurely. There will be a diagnostic session at 10:30 PDT for 60 minutes. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 20, 09:30 PDT
      Monitoring - We have started seeing recovery for the inbound and outbound calls that have been dropping prematurely for a subset of Australian mobile numbers. We will continue to monitor to ensure a full recovery. There will be a diagnostic session at 10:30 PST. Due to this customers may experience intermittent call failures. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 20, 07:32 PDT
      Investigating - We are observing inbound and outbound calls failing over a subset of Australian mobile numbers, calls are dropping prematurely. There will be a diagnostic session at 10:30 PDT. Due to this customers may experience intermittent call failures. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 20, 06:58 PDT
      Update - We have started seeing recovery for the inbound and outbound calls that have been dropping prematurely for a subset of Australian mobile numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 20, 04:43 PDT
      Monitoring - We have started seeing recovery for the inbound and outbound calls that have been dropping prematurely for a subset of Australian mobile numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 20, 02:49 PDT
      Update - The issue causing inbound and outbound calls failing over a subset of Australian mobile numbers, calls dropping prematurely, has been identified. We continue working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as we learn more.
      May 19, 19:10 PDT
      Update - The issue causing inbound and outbound calls failing over a subset of Australian mobile numbers, calls dropping prematurely, has been identified. We continue working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as we learn more.
      May 19, 11:08 PDT
      Update - The issue causing inbound and outbound calls failing over a subset of Australian mobile numbers, calls dropping prematurely, has been identified. We continue working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as we learn more.
      May 19, 07:03 PDT
      Update - The issue causing inbound and outbound calls failing over a subset of Australian mobile numbers, calls dropping prematurely has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 19, 05:00 PDT
      Identified - The issue causing inbound and outbound calls failing over a subset of Australian mobile numbers, calls dropping prematurely has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 19, 04:00 PDT
      Update - We are observing inbound and outbound calls failing over a subset of Australian mobile numbers, calls are dropping prematurely. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 19, 01:57 PDT
      Update - We are observing inbound and outbound calls failing over a subset of Australian mobile numbers, calls are dropping prematurely. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 19, 00:51 PDT
      Investigating - We've become aware of a potential issue with inbound and outbound voice calls to and from a subset of Australian mobile numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 18, 23:49 PDT
      May 20, 2022
      Resolved - We are no longer experiencing SMS messages to US Google Voice network over a subset of short codes. This incident has been resolved.
      May 20, 18:30 PDT
      Monitoring - Sending SMS messages to US Google Voice network over a subset of short codes is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      May 20, 14:39 PDT
      Update - We continue to experience SMS delivery delays and failures when sending messages to US Google Voice network over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      May 19, 20:05 PDT
      Update - We continue to experience SMS delivery delays and failures when sending messages to US Google Voice network over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      May 19, 04:09 PDT
      Update - We continue to experience SMS delivery delays and failures when sending messages to US Google Voice network over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 18, 20:16 PDT
      Update - We continue to experience SMS delivery delays and failures when sending messages to US Google Voice network over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 18, 16:16 PDT
      Update - We are experiencing SMS delivery delays and failures when sending messages to US Google Voice network over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 18, 14:17 PDT
      Update - We are currently experiencing SMS delivery delays and failures when sending messages to US Google Voice network over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 18, 13:17 PDT
      Investigating - We are currently experiencing SMS delivery delays and failures when sending messages to US Google Voice network over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 12 hours or as soon as more information becomes available.
      May 18, 13:16 PDT
      Resolved - We are no longer experiencing SMS delivery delays to multiple US networks over a subset of short codes. This incident has been resolved.
      May 20, 17:57 PDT
      Monitoring - MMS delivery receipts to multiple US and AT&T networks over a subset of short codes is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      May 20, 15:21 PDT
      Update - We are continuing to observe MMS delivery receipt delays to multiple US and AT&T networks over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 20, 13:12 PDT
      Investigating - We are observing MMS delivery receipt delays to multiple US and AT&T networks over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 20, 11:57 PDT
      Update - We are observing recovery in MMS delivery receipt delays to multiple US networks over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 20, 09:53 PDT
      Monitoring - We are observing recovery in MMS delivery receipt delays to multiple US networks over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 20, 07:46 PDT
      Update - We continue to experience MMS delivery receipt delays to multiple US networks over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      May 20, 02:04 PDT
      Update - We continue to experience MMS delivery receipt delays to multiple US networks over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      May 19, 18:03 PDT
      Update - We are still experiencing MMS delivery receipt delays to multiple US networks over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      May 19, 13:52 PDT
      Update - We are still experiencing MMS delivery receipt delays to multiple US networks over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 19, 11:57 PDT
      Investigating - After monitoring, we keep experiencing MMS delivery receipt delays to multiple US networks over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 19, 10:45 PDT
      Update - We continue observing recovery in MMS delivery receipt delays to multiple US networks over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 19, 08:34 PDT
      Monitoring - We are observing recovery in MMS delivery receipt delays to multiple US networks over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 19, 06:33 PDT
      Update - We are still experiencing MMS delivery receipt delays to multiple US networks over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 18, 14:30 PDT
      Update - We continue experiencing MMS delivery receipt delays to multiple US networks over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      May 17, 22:40 PDT
      Update - We continue experiencing MMS delivery receipt delays to multiple US networks over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      May 17, 14:43 PDT
      Update - We continue experiencing MMS delivery receipt delays to multiple US networks over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      May 17, 10:51 PDT
      Update - We continue experiencing MMS delivery receipt delays to multiple US networks over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 17, 08:51 PDT
      Investigating - After monitoring, we are still experiencing MMS delivery receipt delays to multiple US networks over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 17, 07:50 PDT
      Update - We are observing recovery in MMS delivery receipt delays to multiple US networks over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 17, 05:51 PDT
      Monitoring - We are observing recovery in MMS delivery receipt delays to multiple US networks over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 17, 03:47 PDT
      Update - We are experiencing MMS delivery receipt delays to multiple US networks over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      May 16, 22:35 PDT
      Update - We are experiencing MMS delivery receipt delays to multiple US networks over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      May 16, 18:35 PDT
      Update - We are experiencing MMS delivery receipt delays to multiple US networks over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 16, 16:35 PDT
      Update - We are experiencing MMS delivery receipt delays to multiple US networks over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 16, 15:39 PDT
      Investigating - Our monitoring systems have detected a potential issue impacting MMS delivery receipt delays to multiple US network over a subset of short codes. Our engineers have been alerted and are actively investigating. We will provide another update within the next 30 minutes or as soon as more information becomes available.
      May 16, 15:33 PDT
      Resolved - Our engineering teams have discovered that Conversations services will fail to load in the console for customers using our Pilot feature IP Access Control Management. In order to restore the console functionality, the feature will need to be disabled. Please reach out to Twilio customer support to disable the feature or share any questions.
      May 20, 12:12 PDT
      Monitoring - Twilio conversations are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      May 20, 07:52 PDT
      Update - We are still investigating an issue with Twilio Conversations. Customers may not be able to load Conversations in the Twilio Console. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 20, 07:34 PDT
      Update - We are investigating an issue with Twilio Conversations. Customers may not be able to load Conversations in the Twilio Console. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 20, 06:38 PDT
      Investigating - Our monitoring systems have detected a potential issue with data not loading on conversation. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 20, 06:09 PDT
      Resolved - This incident SMS Delivery Receipt Delays To Digicel Network In Papua New Guinea was accidentally set to resolved, and we'll continue to provide updates in the newly created incident. Please refer to https://status.twilio.com/incidents/hmpj18jmlr5m for further details. We apologize for any confusion this may have caused.
      May 20, 10:11 PDT
      Update - We continue to experience SMS Delivery Receipt Delays To Digicel Network In Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      May 20, 09:47 PDT
      Update - We are experiencing SMS Delivery Receipt Delays To Digicel Network In Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      May 20, 01:59 PDT
      Update - We are experiencing SMS Delivery Receipt Delays To Digicel Network In Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      May 19, 22:03 PDT
      Update - We are experiencing SMS Delivery Receipt Delays To Digicel Network In Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 19, 20:05 PDT
      Investigating - We are experiencing SMS Delivery Receipt Delays To Digicel Network In Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 19, 19:08 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Colombia. This incident has been resolved.
      May 20, 08:29 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 20, 06:44 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Claro Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 20, 02:42 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Claro Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 20, 00:44 PDT
      Investigating - We continue to experience SMS delivery delays when sending messages to Claro Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 19, 23:49 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Claro Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 19, 23:30 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 19, 21:35 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Claro Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 19, 13:42 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Claro Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 19, 09:44 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Claro Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 19, 07:44 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Claro Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 19, 06:40 PDT
      Resolved - We have fully investigated the Monitor API issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
      May 20, 06:19 PDT
      Investigating - Our monitoring systems have detected a potential Monitor API issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 20, 05:44 PDT
      Resolved - We are no longer experiencing inbound message delivery failures to a subset of Twilio Philippine Phone Numbers. This incident has been resolved.
      May 20, 05:46 PDT
      Monitoring - We have started seeing recovery for the issue causing inbound message delivery failures to a subset of Twilio Philippine Phone Numbers.. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 20, 03:49 PDT
      Update - We are experiencing inbound message delivery failures to a subset of Twilio Philippine Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 20, 01:55 PDT
      Investigating - We are experiencing inbound message delivery failures to a subset of Twilio Philippine Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 20, 00:58 PDT
      May 19, 2022
      Completed - The scheduled maintenance has been completed.
      May 19, 23:02 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 19, 22:00 PDT
      Update - Our SMS carrier partner in the Mexico is conducting an emergency maintenance from 19 May 2022 at 22:00 PDT until 19 May 2022 at 23:00 PDT. During the maintenance window, There could be intermittent delays delivering SMS to and from Mexico handsets via a subset of Mexico longcode.
      May 19, 18:17 PDT
      Scheduled - Our SMS carrier partner in the Mexico is conducting an emergency maintenance from 19 May 2022 at 22:00 PDT until 19 May 2022 at 23:00 PDT. During the maintenance window, There could be intermittent delays delivering SMS to and from Mexico handsets via a subset of Mexico longcode.
      May 19, 18:08 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Malitel network in Mali. This incident has been resolved.
      May 19, 22:32 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to the Malitel network in Mali. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 19, 20:41 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Malitel network in Mali. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 19, 18:47 PDT
      Update - We are experiencing SMS delivery delays when sending messages to the Malitel network in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 19, 17:56 PDT
      Investigating - Our monitoring systems have detected a potential issue impacting SMS delivery to the Malitel network in Mali. Our engineers have been alerted and are actively investigating. We will provide another update within the next 30 minutes or as soon as more information becomes available.
      May 19, 17:53 PDT
      Completed - The scheduled maintenance has been completed.
      May 19, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 19, 17:00 PDT
      Scheduled - The Vodafone network in Egypt is conducting a planned maintenance from 19 May 2022 at 17:00 PDT until 19 May 2022 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone Egypt handsets.
      May 16, 23:48 PDT
      Resolved - The issue with the StatusCallback parameter not being set when provisioning a phone number via the API has been resolved and is operating normally at this time.
      May 19, 19:46 PDT
      Update - The issue with the StatusCallback parameter not being set when provisioning a phone number via the API is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      May 19, 19:43 PDT
      Monitoring - The issue with the StatusCallback parameter not being set when provisioning a phone number via the API is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      May 19, 17:43 PDT
      Update - We are investigating an issue with the StatusCallback parameter not being set when provisioning a phone number via the API. A workaround is available whereby customers can set the StatusCallback parameter via an update after provisioning the number. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 19, 15:35 PDT
      Update - We are investigating an issue with the StatusCallback parameter not being set when provisioning a phone number via the API. A workaround is available whereby customers can set the StatusCallback parameter via an update after provisioning the number. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 19, 14:46 PDT
      Investigating - Our monitoring systems have detected a potential issue with the call back parameter not being set when buying a phone number. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 19, 14:33 PDT
      Completed - The scheduled maintenance has been completed.
      May 19, 14:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 19, 06:00 PDT
      Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 19 May 2022 at 06:00 PDT until 19 May 2022 at 14:00 PDT. During the maintenance window, there could be intermittent disconnections and call failures to and from Australia phone numbers.
      May 13, 06:48 PDT
      Completed - The scheduled maintenance has been completed.
      May 19, 11:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 19, 08:00 PDT
      Update - We will be undergoing scheduled maintenance during this time.
      May 17, 08:56 PDT
      Scheduled - Our SMS Carrier Partner in the Vietnam is conducting an emergency maintenance from 19 May 2022 at 08:00 PDT until 19 May 2022 at 11:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Vietnam handsets.
      May 17, 08:54 PDT
      Completed - The scheduled maintenance has been completed.
      May 19, 11:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 19, 08:00 PDT
      Scheduled - Our SMS Carrier Partner in the Vietnam is conducting an emergency maintenance from 19 May 2022 at 08:00 PDT until 19 May 2022 at 11:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Vietnam handsets.
      May 17, 09:02 PDT
      Resolved - We are no longer experiencing inbound SMS failure to a small set of Twilio Denmark Phone Numbers. This incident has been resolved.
      May 19, 10:03 PDT
      Monitoring - We are observing recovery on inbound SMS failure to a small set of Twilio Denmark Phone Numbers. We will continue to monitor to ensure full service operations. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 19, 08:04 PDT
      Update - We are still experiencing inbound SMS failure to a small set of Twilio Denmark phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 18, 14:25 PDT
      Update - We continue to experience inbound SMS failure to a small set of Twilio Denmark phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 17, 14:29 PDT
      Update - We continue to experience inbound SMS failure to a small set of Twilio Denmark phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 16, 12:32 PDT
      Update - We continue to experience inbound SMS failure to a small set of Twilio Denmark phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 15, 13:07 PDT
      Update - We continue to experience Inbound SMS Failure to a small set of Twilio Denmark Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 14, 13:29 PDT
      Update - We continue to experience Inbound SMS Failure to a small set of Twilio Denmark Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 14, 13:26 PDT
      Update - We continue to experience Inbound SMS Failure to a small set of Twilio Denmark Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 13, 13:26 PDT
      Update - We continue to experience Inbound SMS Failure to a small set of Twilio Denmark Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 13, 01:23 PDT
      Update - We continue to experience Inbound SMS Failure to a small set of Twilio Denmark Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 12, 13:25 PDT
      Update - We continue to experience Inbound SMS Failure to a small set of Twilio Denmark Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 11, 13:25 PDT
      Update - We continue to experience Inbound SMS Failure to a small set of Twilio Denmark Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 10, 13:29 PDT
      Update - We continue to experience Inbound SMS Failure to a small set of Twilio Denmark Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 8, 13:26 PDT
      Update - We continue to experience Inbound SMS Failure to a small set of Twilio Denmark Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 7, 13:21 PDT
      Update - We continue to experience Inbound SMS Failure to a small set of Twilio Denmark Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 6, 13:30 PDT
      Update - We are still experiencing Inbound SMS Failure to a small set of Twilio Denmark Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 5, 13:32 PDT
      Update - We are still experiencing Inbound SMS Failure to a small set of Twilio Denmark Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 4, 13:27 PDT
      Update - We are still experiencing Inbound SMS Failure to a small set of Twilio Denmark Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 3, 13:27 PDT
      Update - We are still experiencing Inbound SMS Failure to a small set of Twilio Denmark Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      May 2, 21:28 PDT
      Update - We are still experiencing Inbound SMS Failure to a small set of Twilio Denmark Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      May 2, 13:28 PDT
      Update - We continue experiencing Inbound SMS Failure to a small set of Twilio Denmark Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      May 2, 09:28 PDT
      Update - We continue experiencing Inbound SMS Failure to a small set of Twilio Denmark Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 2, 07:34 PDT
      Investigating - We are again experiencing Inbound SMS Failure to a small set of Twilio Denmark Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 2, 06:41 PDT
      Update - We are observing recovery in SMS delivery failures from Denmark phone numbers to a subset of Twilio Denmark phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 2, 05:56 PDT
      Monitoring - We are observing recovery in SMS delivery failures from Denmark phone numbers to a subset of Twilio Denmark phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 2, 04:10 PDT
      Update - We continue to experience SMS delivery failures from Denmark phone numbers to a subset of Twilio Denmark phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      May 2, 01:37 PDT
      Update - We are experiencing SMS delivery failures from Denmark phone numbers to a subset of Twilio Denmark phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      May 1, 21:38 PDT
      Update - We are experiencing SMS delivery failures from Denmark phone numbers to a subset of Twilio Denmark phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 1, 19:40 PDT
      Investigating - We are experiencing Inbound SMS Failure to a small set of Twilio Denmark Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 1, 18:23 PDT
      Resolved - We are no longer experiencing SMS Delivery Delays to the SmartFren Network in Indonesia. This incident has been resolved.
      May 19, 09:59 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to SmartFren Network in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 19, 07:57 PDT
      Update - We are still experiencing SMS Delivery Delays to the SmartFren Network in Indonesia Over International Pre-Registered Sender ID's. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 19, 03:07 PDT
      Update - We are still experiencing SMS Delivery Delays to the SmartFren Network in Indonesia Over International Pre-Registered Sender ID's. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 18, 23:25 PDT
      Update - We are still experiencing SMS Delivery Delays to the SmartFren Network in Indonesia Over International Pre-Registered Sender ID's. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 18, 21:24 PDT
      Investigating - We are experiencing SMS Delivery Delays to the SmartFren Network in Indonesia Over International Pre-Registered Sender ID's. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 18, 20:24 PDT
      Completed - The scheduled maintenance has been completed.
      May 19, 05:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 19, 04:00 PDT
      Scheduled - The Campaign Registry is conducting a planned maintenance from 19 May 2022 at 04:00 PDT until 19 May 2022 at 05:00 PDT. During the maintenance window, customers will not be able to register new Application-to-Person (A2P) 10 Digit Long Code (10DLC) campaigns and brands.
      May 18, 23:27 PDT
      Resolved - We have fully investigated the potential issue with with Flex Teams View, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
      May 19, 03:15 PDT
      Investigating - Our monitoring systems have detected a potential issue with with Flex Teams View. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 19, 02:43 PDT
      Resolved - We have fully investigated the potential issue with the Account Console, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
      May 19, 02:36 PDT
      Update - We are continuing to investigate this issue.
      May 19, 02:19 PDT
      Investigating - Our monitoring systems have detected a potential issue with the Account Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 19, 02:15 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Claro network in Colombia. This incident has been resolved.
      May 19, 01:16 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Claro network in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 18, 23:23 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to the Claro network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 18, 15:24 PDT
      Update - We care still experiencing SMS delivery delays when sending messages to the Claro network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 18, 15:20 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Claro Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 18, 11:24 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Claro Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 18, 09:25 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Claro Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 18, 08:18 PDT
      Completed - The scheduled maintenance has been completed.
      May 19, 00:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 18, 20:00 PDT
      Scheduled - Our SMS and MMS carrier partner in the US and Canada is conducting a planned maintenance from 18 May 2022 at 20:00 PDT until 19 May 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canadian handsets via US Toll-free numbers.
      Apr 26, 02:40 PDT
      May 18, 2022
      Completed - The scheduled maintenance has been completed.
      May 18, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 18, 14:30 PDT
      Scheduled - The O2 network in the UK is conducting an planned maintenance from 18 May 2022 at 14:30 PDT until 18 May 2022 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 UK handsets.
      May 17, 05:28 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple US networks over a subset of short codes. This incident has been resolved.
      May 18, 21:15 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple US networks over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 18, 19:16 PDT
      Update - We are experiencing SMS delivery delays when sending messages to multiple US networks over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 18, 18:26 PDT
      Update - We are experiencing SMS delivery delays when sending messages to multiple US networks over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 18, 17:26 PDT
      Investigating - Our monitoring systems have detected a potential issue impacting SMS delivery delays to multiple US networks over a subset of short codes. Our engineers have been alerted and are actively investigating. We will provide another update within the next 30 minutes or as soon as more information becomes available.
      May 18, 17:20 PDT
      Completed - The scheduled maintenance has been completed.
      May 18, 17:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 18, 13:00 PDT
      Scheduled - The Megafon network in Russia is conducting a planned maintenance from 18 May 2022 at 13:00 PDT until 18 May 2022 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets.
      Apr 29, 04:28 PDT
      Completed - The scheduled maintenance has been completed.
      May 18, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 18, 13:00 PDT
      Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 18 May 2022 at 13:00 PDT until 18 May 2022 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
      Apr 26, 23:10 PDT
      Resolved - We are no longer experiencing SMS delivery receipt delays to multiple US networks over a subset of short codes. This incident has been resolved.
      May 18, 16:33 PDT
      Monitoring - We are observing recovery in SMS delivery receipt delays to multiple US networks over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 18, 14:39 PDT
      Update - We continue to experience SMS delivery receipt delays to multiple US networks over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      May 18, 12:24 PDT
      Update - We are experiencing SMS delivery receipt delays to multiple US networks over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      May 18, 04:27 PDT
      Update - We are experiencing SMS delivery receipt delays to multiple US networks over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      May 18, 00:30 PDT
      Update - We are experiencing SMS delivery receipt delays to multiple US networks over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 17, 22:37 PDT
      Investigating - We are experiencing SMS delivery receipt delays to multiple US networks over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 17, 21:41 PDT
      Completed - The scheduled maintenance has been completed.
      May 18, 16:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 18, 15:01 PDT
      Scheduled - The Sunrise network in Switzerland is conducting an emergency maintenance from 18 May 2022 at 15:00 PDT until 18 May 2022 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Sunrise Switzerland handsets.
      May 17, 05:36 PDT
      Completed - The scheduled maintenance has been completed.
      May 18, 16:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 18, 09:45 PDT
      Scheduled - The Indosat Ooredoo network in Indonesia is conducting an emergency maintenance from 18 May 2022 at 09:45 PDT until 18 May 2022 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Indosat Ooredoo Indonesia handsets.
      May 17, 03:33 PDT
      Completed - The scheduled maintenance has been completed.
      May 18, 14:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 18, 11:00 PDT
      Scheduled - The M1 network in Singapore is conducting an emergency maintenance from 18 May 2022 at 11:00 PDT until 18 May 2022 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from M1 Singapore handsets.
      May 18, 04:55 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to US Google Voice network over a subset of short codes. This incident has been resolved.
      May 18, 12:30 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to US Google Voice. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 18, 11:02 PDT
      Update - We continue experiencing SMS delivery delays and failures when sending messages to US Google Voice network over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      May 18, 06:45 PDT
      Update - We are still experiencing SMS delivery delays and are now experiencing delivery failures when sending messages to US Google Voice network over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      May 17, 14:47 PDT
      Update - We are still experiencing SMS delivery delays and are now experiencing delivery failures when sending messages to US Google Voice network over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 12 hours or as soon as more information becomes available.
      May 17, 14:36 PDT
      Update - We continue experiencing SMS delivery delays and are now experiencing delivery failures when sending messages to US Google Voice network over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 12 hours or as soon as more information becomes available.
      May 17, 02:46 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to US Google Voice network over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      May 16, 22:11 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to US Google Voice network over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 16, 14:11 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to US Google Voice network over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 16, 10:28 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to US Google Voice network over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 16, 08:38 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to US Google Voice. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 16, 07:31 PDT
      Completed - The scheduled maintenance has been completed.
      May 18, 11:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 18, 08:00 PDT
      Scheduled - Our SMS Carrier Partner in the Vietnam is conducting an emergency maintenance from 18 May 2022 at 08:00 PDT until 18 May 2022 at 11:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Vietnam handsets.
      May 17, 08:51 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to AIS Thailand. This incident has been resolved.
      May 18, 07:42 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to AIS Thailand. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 18, 05:42 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to AIS Thailand. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 18, 03:41 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to AIS Thailand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 18, 02:47 PDT
      May 17, 2022
      Resolved - We are no longer experiencing SMS delivery failures when sending messages to AWCC Network in Afghanistan. This incident has been resolved.
      May 17, 23:37 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to AWCC Network in Afghanistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 17, 21:38 PDT
      Update - We are experiencing SMS delivery delays when sending messages to the AWCC Network in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 17, 21:07 PDT
      Update - We are experiencing SMS delivery delays when sending messages to the AWCC Network in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 17, 19:08 PDT
      Update - We are experiencing SMS delivery delays when sending messages to the AWCC Network in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 17, 18:10 PDT
      Investigating - Our monitoring systems have detected a potential issue impacting SMS delivery delays to AWCC Afghanistan phone numbers.
      Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

      May 17, 18:03 PDT
      Completed - The scheduled maintenance has been completed.
      May 17, 20:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 17, 17:01 PDT
      Scheduled - Our Voice carrier partner in Germany and Austria is conducting a planned maintenance from 17 May 2022 at 17:00 PDT until 17 May 2022 at 20:00 PDT. During the maintenance window, there could be intermittent disconnections and call failures to and from Germany and Austria phone numbers.
      May 10, 09:05 PDT
      Resolved - We have fully investigated the issue with accounts being suspended but the usage and balance do not match. It was determined that the impact was limited to a small set of customers, who we will be working with directly. All systems are operational.
      May 17, 16:21 PDT
      Investigating - Our monitoring systems have detected a potential issue with accounts being suspended but the usage and balance do not match. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 17, 16:10 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Brazil over Network TIM. This incident has been resolved.
      May 17, 15:36 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Brazil over Network TIM. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 17, 13:46 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Brazil Over Network TIM. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 17, 11:50 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Brazil Over Network TIM. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 17, 10:50 PDT
      Completed - The scheduled maintenance has been completed.
      May 17, 14:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 17, 11:01 PDT
      Scheduled - Our Voice carrier partner in Singapore is conducting a planned maintenance from 17 May 2022 at 11:00 PDT until 17 April 2022 at 14:00 PDT. During the maintenance window, there could be intermittent disconnections and call failures to and from Singapore phone numbers.
      May 3, 08:53 PDT
      Resolved - We are no longer experiencing intermittent delivery delays of WhatsApp messages. This incident has been resolved.
      May 17, 13:12 PDT
      Update - We continue seeing recovery for intermittent delivery delays of WhatsApp messages. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      May 17, 12:38 PDT
      Update - We continue seeing recovery for intermittent delivery delays of WhatsApp messages. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      May 17, 10:38 PDT
      Monitoring - Intermittent delivery delays of WhatsApp messages are showing a recovery. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      May 17, 08:36 PDT
      Update - We are investigating intermittent delivery delays of WhatsApp messages. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 17, 07:33 PDT
      Investigating - Our monitoring systems have detected a potential issue with WhatsApp. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 17, 07:00 PDT
      Resolved - On May 3, 2022, from 8:01 AM PDT until 8:06 AM PDT, a small subset of customer requests to Studio Executions failed. Customers who were impacted would have seen HTTP 400 errors. The issue has been resolved and the service is functioning normally.
      May 17, 11:47 PDT
      Resolved - Intermittent connection issues with console.twilio.com and twilio.com has been resolved and is operating normally at this time.
      May 17, 10:33 PDT
      Monitoring - We are seeing recovery for console.twilio.com and twilio.com. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.
      May 17, 10:09 PDT
      Update - We are investigating intermittent connection issues with console.twilio.com and twilio.com. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      May 17, 09:33 PDT
      Investigating - Our monitoring systems have detected a potential issue with Twilio.com page. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 17, 09:11 PDT
      Resolved - We have fully investigated the potential issue with Programmable Chat in the ie region, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
      May 17, 04:46 PDT
      Investigating - Our monitoring systems have detected a potential issue with Programmable Chat in the ie1 region. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 17, 04:23 PDT
      May 16, 2022
      Completed - The scheduled maintenance has been completed.
      May 16, 17:31 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 16, 15:32 PDT
      Scheduled - Our Voice Carrier Partner in the United Kingdom is conducting a planned maintenance from 16 May 2022 at 15:30 PDT until 16 May 2022 at 17:30 PDT. During the maintenance window, there could be intermittent disconnections and call failures, to a subset of Twilio UK Long-codes & Toll-Free numbers from local or international handsets, which would not last longer than 1-2 minutes.
      May 5, 14:42 PDT
      Completed - The scheduled maintenance has been completed.
      May 16, 17:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 16, 15:31 PDT
      Scheduled - Our Voice carrier partner in the United Kingdom is conducting a planned maintenance from 16 May 2022 at 15:30 PDT until 16 May 2022 at 17:30 PDT. During the maintenance window, there could be call failures or call drops, to a subset of Twilio UK Long-codes and Toll-Free numbers from local or international handsets, which would not last longer than 1-2 minutes.
      May 4, 15:28 PDT
      Completed - The scheduled maintenance has been completed.
      May 16, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 16, 13:00 PDT
      Scheduled - The Tele2 network in Russia is conducting an emergency maintenance from 16 May 2022 at 13:00 PDT until 16 May 2022 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
      May 16, 07:11 PDT
      Completed - The scheduled maintenance has been completed.
      May 16, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 16, 13:00 PDT
      Scheduled - The Megafon network in Russia is conducting a planned maintenance from 16 May 2022 at 13:00 PDT until 16 May 2022 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets.
      Apr 29, 04:27 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to when sending messages to multiple Digicel Networks. This incident has been resolved.
      May 16, 16:33 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple Digicel Networks. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 16, 14:38 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Multiple Digicel Networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      May 16, 03:30 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Multiple Digicel Networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      May 15, 11:34 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Multiple Digicel Networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 15, 03:39 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Multiple Digicel Networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 14, 23:40 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Multiple Digicel Networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 14, 21:40 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Multiple Digicel Networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 14, 20:40 PDT
      Investigating - Our monitoring systems have detected a potential SMS Delivery Delay To Multiple Digicel Networks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 14, 20:32 PDT
      Completed - The scheduled maintenance has been completed.
      May 16, 14:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 16, 08:15 PDT
      Scheduled - The H3G network in Indonesia is conducting an emergency maintenance from 15 May 2022 at 10:00 PDT until 16 May 2022 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from H3G Indonesia handsets
      May 16, 08:10 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to New Zealand Vodafone. This incident has been resolved.
      May 16, 10:21 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to New Zealand Vodafone. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 16, 08:21 PDT
      Update - We are experiencing SMS delivery delays when sending messages to New Zealand Vodafone. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 16, 05:31 PDT
      Update - We are experiencing SMS delivery delays when sending messages to New Zealand Vodafone. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 16, 03:34 PDT
      Update - We are continuing to investigate this issue.
      May 16, 02:43 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to New Zealand Vodafone. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 16, 02:38 PDT
      Resolved - We have fully investigated the messaging issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
      May 16, 10:16 PDT
      Investigating - Our monitoring systems have detected a potential issue with Messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 16, 10:12 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network In Brazil. This incident has been resolved.
      May 16, 06:41 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro Network In Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 16, 04:41 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Claro Network In Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in the next 4 hours or as soon as more information becomes available.
      May 16, 01:40 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Claro Network In Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
      May 15, 23:42 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Claro Network In Brazil Via Subset of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 15, 22:42 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Cellcom and Pelephone in Israel. This incident has been resolved.
      May 16, 03:57 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Cellcom and Pelephone in Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 16, 02:05 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Cellcom and Pelephone in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 16, 01:10 PDT
      Resolved - The issue affecting inbound calls to Twilio Switzerland phone numbers has been resolved, and the service is functioning normally at this time.
      May 16, 03:54 PDT
      Monitoring - We have started seeing recovery for inbound calls to Twilio Switzerland phone numbers for the last [30] minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 16, 01:57 PDT
      Update - We are observing call failures to a subset of Twilio Switzerland phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 16, 01:26 PDT
      Investigating - We are observing call failures to a subset of Twilio Switzerland phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 16, 00:30 PDT
      May 15, 2022
      Resolved - KDDI Japan Numbers were degraded for 31 minutes between 17:19 and 17:50 Pacific Time on 05/15/2022. During this period, customers may have experienced Packet loss on From and To KDDI Japan Numbers. The issue has now been resolved.
      May 15, 19:01 PDT
      May 14, 2022
      Completed - The scheduled maintenance has been completed.
      May 14, 16:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 14, 13:30 PDT
      Scheduled - The Mauritius Telecom network in Mauritius is conducting a planned maintenance from 14 May 2022 at 13:30 PDT until 14 May 2022 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Mauritius Telecom handsets.
      May 10, 05:37 PDT
      Resolved - We have fully investigated the SMS delivery delays to Canada Rogers wireless network from Toll-free numbers triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
      May 14, 08:47 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Canada Rogers Wireless network from Toll-free numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 14, 08:37 PDT
      Completed - The scheduled maintenance has been completed.
      May 14, 03:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 14, 01:00 PDT
      Scheduled - Our Flex Insights dashboards visualization partner is conducting a planned maintenance on the 14th of May 2022, at 1:00 AM Pacific Daylight Time. The maintenance window is planned to take up to 2 hours. During the maintenance window, Flex Insights dashboards will be unavailable.
      Apr 29, 06:34 PDT
      May 13, 2022
      Resolved - We are no longer experiencing delays in receiving message delivery reports when sending to Etisalat and du Network In United Arab Emirates. This incident has been resolved.
      May 13, 12:46 PDT
      Investigating - We are experiencing SMS delivery delays receiving message delivery reports when sending to Etisalat and du Network In United Arab Emirates. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
      May 13, 12:41 PDT
      Monitoring - We are observing recovery in delivery report delays when sending to Etisalat and du Network in United Arab Emirates . We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 13, 10:35 PDT
      Update - We continue to experience delays in receiving message delivery reports when sending to Etisalat and du Network in United Arab Emirates. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 13, 06:44 PDT
      Update - We are still experiencing delays in receiving message delivery reports when sending to Etisalat and du Network In United Arab Emirates . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 13, 04:55 PDT
      Investigating - We are experiencing delays in receiving message delivery reports when sending to Etisalat and du Network In United Arab Emirates . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 13, 03:59 PDT
      Resolved - We are still working with our carrier partners to determine when a data routing change can be made. In the meantime, we are removing the alert on our status page regarding this matter. We will be directly contacting customers who we believe have been impacted with updates once we know more. If you would like to receive updates, please open a ticket with customer support.
      May 13, 12:03 PDT
      Update - We are working with our network partners to change how data is routed over the super APN. We currently expect this to take up to 2 weeks to complete; however that is subject to change. We will leave this status post up until at least Friday, May 13 unless the issue is resolved before then. We will provide an update every 24 hours if any new details, workarounds, or timelines are available.
      May 13, 01:05 PDT
      Update - We are working with our network partners to change how data is routed over the super APN. We currently expect this to take up to 2 weeks to complete; however that is subject to change. We will leave this status post up until at least Friday, May 13 unless the issue is resolved before then. We will provide an update every 24 hours if any new details, workarounds, or timelines are available.
      May 11, 13:03 PDT
      Update - The issue causing Super SIM connectivity issues to one of our partners has been identified. We have unlocked an additional APN, us1.super, for all Super SIMs that can be used to have all traffic from the SIM routed through the network partner in the US rather than passing through Europe. If you believe you may be impacted by this issue, you can try changing your devices' APN from super to us1.super to see if you get better performance. If are unable to connect on the us1.super APN, perform a connectivity reset from Console or update your SIM's status to inactive and back to active to attempt to clear any cached information within the network.

      If you would like any help assessing whether or not the SIMs on your account may be impacted by this issue, please contact Twilio customer support.

      We are working with our network partners to change how the traffic on the impacted IMSI is routed but do not yet have a timeline for that change. We will provide another update in 16 hours or as soon as more information becomes available.

      May 11, 05:28 PDT
      Update - The issue causing Super SIM connectivity issues to one of our partners has been identified. We have unlocked an additional APN, us1.super, for all Super SIMs that can be used to have all traffic from the SIM routed through the network partner in the US rather than passing through Europe. If you believe you may be impacted by this issue, you can try changing your devices' APN from super to us1.super to see if you get better performance. If are unable to connect on the us1.super APN, perform a connectivity reset from Console or update your SIM's status to inactive and back to active to attempt to clear any cached information within the network.

      If you would like any help assessing whether or not the SIMs on your account may be impacted by this issue, please contact Twilio customer support.

      We are working with our network partners to change how the traffic on the impacted IMSI is routed but do not yet have a timeline for that change. We will provide another update in 8 hours or as soon as more information becomes available.

      May 10, 21:31 PDT
      Update - The issue causing Super SIM connectivity issues to one of our partners has been identified. We have unlocked an additional APN, us1.super, for all Super SIMs that can be used to have all traffic from the SIM routed through the network partner in the US rather than passing through Europe. If you believe you may be impacted by this issue, you can try changing your devices' APN from super to us1.super to see if you get better performance. If are unable to connect on the us1.super APN, perform a connectivity reset from Console or update your SIM's status to inactive and back to active to attempt to clear any cached information within the network.

      If you would like any help assessing whether or not the SIMs on your account may be impacted by this issue, please contact Twilio customer support.

      We are working with our network partners to change how the traffic on the impacted IMSI is routed but do not yet have a timeline for that change. We will provide another update in 4 hours or as soon as more information becomes available.

      May 10, 17:34 PDT
      Update - The issue causing Super SIM connectivity issues to one of our partners has been identified. We have unlocked an additional APN, us1.super, for all Super SIMs that can be used to have all traffic from the SIM routed through the network partner in the US rather than passing through Europe. If you believe you may be impacted by this issue, you can try changing your devices' APN from super to us1.super to see if you get better performance. If are unable to connect on the us1.super APN, perform a connectivity reset from Console or update your SIM's status to inactive and back to active to attempt to clear any cached information within the network.

      If you would like any help assessing whether or not the SIMs on your account may be impacted by this issue, please contact Twilio customer support.

      We are working with our network partners to change how the traffic on the impacted IMSI is routed but do not yet have a timeline for that change. We will provide another update in 2 hours or as soon as more information becomes available.

      May 10, 15:37 PDT
      Identified - The issue causing Super SIM connectivity issues to one of our partners has been identified. We have unlocked an additional APN, us1.super, for all Super SIMs that can be used to have all traffic from the SIM routed through the network partner in the US rather than passing through Europe. If you believe you may be impacted by this issue, you can try changing your devices' APN from super to us1.super to see if you get better performance. If are unable to connect on the us1.super APN, perform a connectivity reset from Console or update your SIM's status to inactive and back to active to attempt to clear any cached information within the network.

      If you would like any help assessing whether or not the SIMs on your account may be impacted by this issue, please contact Twilio customer support.

      We are working with our network partners to change how the traffic on the impacted IMSI is routed but do not yet have a timeline for that change. We will provide another update in 1 hour or as soon as more information becomes available.

      May 10, 14:43 PDT
      Update - We have identified an issue where some Super SIM data is being routed through Europe before breaking out to the Internet in the United States when using the super APN. This can lead to increased latency and packet loss, especially for devices in North America, compared to Super SIMs that are not impacted by issue. This issue only impacts SIMs purchased after July 2021 and only impacts one of the IMSIs on the SIM. Approximately 20% of Super SIMs online are using the impacted IMSI.

      We are working a workaround to allow you to use an alternative APN if this issue is impacting your Super SIM experience. We will provide another update in 1 hour or as soon as more information becomes available.

      May 10, 13:38 PDT
      Investigating - Our monitoring systems have detected a potential issue with Super SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 10, 12:50 PDT
      Resolved - Between 01:30 and 06:30 Pacific Time on 05/13/2022, customers may have experienced delays when fetching data from TaskRouter, delays in matching Workers to Tasks, and in some instances experiencing failed outbound calls. If you are still experiencing outbound call failures now, please have the agents refresh their UI. After monitoring, we found that services should be operational.
      May 13, 11:15 PDT
      Monitoring - Between 01:30 and 06:30 Pacific Time on 05/13/2022, customers may have experienced delays when fetching data from TaskRouter, delays in matching Workers to Tasks, and in some instances experiencing failed outbound calls. If you are still experiencing outbound call failures now, please have the agents refresh their UI. We are monitoring the service for stability for the next 2 hours and will provide another update as soon as there is more information to share.
      May 13, 09:11 PDT
      Investigating - We are investigating delays in Flex /TaskRouter. Customers may experience delays when fetching data from TaskRouter, delays in matching Workers to Tasks, and in some instances Outbound calls. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      May 13, 08:27 PDT
      Resolved - We are no longer experiencing SMS delivery failures to Orange network in Burkina Faso. This incident has been resolved.
      May 13, 10:58 PDT
      Update - We are observing successful SMS delivery failures recovery to Orange network in Burkina Faso. We're still monitoring to ensure full service recovery. We expect to provide another update in 2 hours or as soon as we have more information.
      May 13, 10:39 PDT
      Monitoring - We are observing successful SMS delivery failures recovery to Orange network in Burkina Faso. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 13, 08:19 PDT
      Update - We continue experiencing SMS delivery failures to Orange network in Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      May 12, 22:35 PDT
      Update - We continue experiencing SMS delivery failures to Orange network in Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      May 12, 14:29 PDT
      Update - We continue experiencing SMS delivery failures to Orange network in Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      May 12, 10:29 PDT
      Update - We are still experiencing SMS delivery failures to Orange network in Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 12, 08:31 PDT
      Investigating - We are experiencing SMS delivery failures to Orange network in Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 12, 07:40 PDT
      Resolved - Flex /TaskRouter was degraded intermittently for approximately 4 and half hours between 01:30 and 06:00 Pacific Time on 05/13/2022. During this period, customers may have experienced delays when fetching data from TaskRouter, delays in matching Workers to Tasks, and in some instances Outbound calls failed. The issue has now been resolved.
      May 13, 07:29 PDT
      Resolved - We have fully investigated the issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
      May 13, 05:40 PDT
      Investigating - Our monitoring systems have detected a potential issue with Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 13, 05:08 PDT
      May 12, 2022
      Resolved - The packet loss issue with voice calls in the U.S. western region has been resolved, and the service is functioning normally at this time.
      May 12, 19:13 PDT
      Monitoring - We have started seeing recovery for packet loss issue with voice calls in the U.S. western region for the last 30 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 12, 18:17 PDT
      Update - We are investigating a packet loss issue with voice calls in the U.S. western region. We expect to provide another update in 4 hours or as soon as more information becomes available.
      May 12, 16:36 PDT
      Update - We are investigating a packet loss issue with voice calls in the U.S. western region. We expect to provide another update in 2 hours or as soon as more information becomes available
      May 12, 14:40 PDT
      Update - We are investigating a packet loss issue with voice calls in the U.S. western region. We expect to provide another update in 1 hour or as soon as more information becomes available
      May 12, 13:40 PDT
      Investigating - Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 12, 13:32 PDT
      Resolved - The issue causing causing a security certificate error to appear when accessing numbermigration.twilio.com has been resolved, and the service is functioning normally at this time.
      May 12, 19:07 PDT
      Update - The issue causing causing a security certificate error to appear when accessing numbermigration.twilio.com has been identified. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 12, 19:03 PDT
      Identified - The issue causing causing a security certificate error to appear when accessing numbermigration.twilio.com has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 12, 18:08 PDT
      Update - An incorrect DNS configuration is causing a security certificate error to appear when accessing numbermigration.twilio.com. As a result, the number migration portal is currently inaccessible. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 12, 17:11 PDT
      Investigating - Our monitoring systems have detected a potential issue with Security Certificate. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 12, 17:00 PDT
      Completed - The scheduled maintenance has been completed.
      May 12, 18:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 12, 13:00 PDT
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 12 May 2022 at 13:00 PDT until 12 May 2022 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      May 5, 04:27 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodafone Network In Egypt. This incident has been resolved.
      May 12, 17:24 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodafone Network In Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 12, 15:45 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Vodafone Network In Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 12, 10:52 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Vodafone Network In Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 12, 07:02 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Vodafone Network In Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 12, 05:16 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Vodafone Network In Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 12, 04:19 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to NetOne in Zimbabwe. This incident has been resolved.
      May 12, 16:28 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to NetOne in Zimbabwe. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 12, 14:37 PDT
      Update - We are experiencing SMS delivery delays when sending messages to NetOne in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 12, 12:36 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to NetOne in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 12, 11:36 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange Network in Egypt. This incident has been resolved.
      May 12, 11:42 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 12, 09:43 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Orange Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 12, 05:47 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Orange Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 12, 03:49 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Orange Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 12, 02:51 PDT
      Resolved - Messaging callback services were degraded for about 5 minutes between 10:11am - 10:16am PT on 05/12/2022. During this period, the spike in debug events caused additional debug events sent could timeout or fail. The issue has now been resolved.
      May 12, 11:34 PDT
      Investigating - Our monitoring systems have detected a potential issue with Messaging Callback-Service. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 12, 11:17 PDT
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Ghana Glo. This incident has been resolved.
      May 12, 11:14 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Ghana Glo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 12, 09:38 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Ghana Glo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 12, 07:49 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Ghana Glo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 12, 06:52 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Ghana Glo. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 12, 06:47 PDT
      Resolved - Serverless was degraded for 8 minutes between 10:01 PM - 10:09 PM Pacific Time on 05/12/2022. During this period, some customers may have seen failures when creating functions and assets builds/deployments from console. The issue has now been resolved
      May 12, 10:53 PDT
      Resolved - We have fully investigated the SMS Delivery Delay issue to CTBC Celular SA (CTBC) Network In Brazil, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
      May 12, 08:30 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delay to CTBC Celular SA (CTBC) Network In Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 12, 08:29 PDT
      Completed - The scheduled maintenance has been completed.
      May 12, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 11, 21:00 PDT
      Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 11 May 2022 at 21:00 PDT until 12 May 2022 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets when sending via Long code and Short code.
      May 11, 08:39 PDT
      Completed - The scheduled maintenance has been completed.
      May 12, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 11, 20:00 PDT
      Update - Our SMS and MMS carrier partner in the US and Canada is conducting a planned maintenance from 11 May 2022 at 20:00 PDT until 12 May 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canadian handsets via US Toll-free numbers.
      May 11, 09:08 PDT
      Update - We will be undergoing scheduled maintenance during this time.
      May 11, 09:05 PDT
      Update - Our SMS and MMS carrier partner in the US and Canada is conducting a planned maintenance from 11 May 2022 at 20:00 PDT until 12 May 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canadian handsets via US Toll-free numbers.
      Apr 26, 02:43 PDT
      Scheduled - Our SMS and MMS carrier partner in the US and Canada is conducting a planned maintenance from 11 May 2022 at 20:00 PDT until 12 May 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canadian handsets via US Toll-free numbers.
      Apr 26, 02:33 PDT
      May 11, 2022
      Resolved - Australian Mobile Numbers are now available to purchase via the Console or REST API. The incident has been resolved, and the service is functioning normally at this time.
      May 11, 20:48 PDT
      Monitoring - Australian Mobile Numbers are now available to purchase via the Console or REST API. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      May 11, 20:15 PDT
      Update - We have detected an issue where Australian Mobile Numbers cannot be purchased via the Console or REST API. Our engineering and operations teams have been alerted and are actively investigating. We will provide an update in 1 hour or as soon as we have more information.
      May 11, 19:45 PDT
      Update - We have detected an issue where Australian Mobile Numbers cannot be purchased via the Console or REST API. Our engineering and operations teams have been alerted and are actively investigating. We will provide an update in 1 hour or as soon as we have more information.
      May 11, 19:43 PDT
      Investigating - Our monitoring systems have detected a potential issue with Australian Mobile numbers not showing in the Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 11, 19:18 PDT
      Completed - The scheduled maintenance has been completed.
      May 11, 19:02 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 11, 14:00 PDT
      Scheduled - Our Voice carrier partner in Romania is conducting a planned maintenance from 11 May 2022 at 14:00 PDT until 11 May 2022 at 19:00 PDT. During the maintenance window, there could be intermittent disconnections and call failures to and from Romania phone numbers.
      May 5, 01:16 PDT
      Resolved - We are no longer experiencing SMS delivery failures to and from Tim Network Brazil via a subset of Local Long-Codes. This incident has been resolved.
      May 11, 18:39 PDT
      Monitoring - We are observing successful SMS delivery to and from Tim Network Brazil via a subset of Local Long-Codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 11, 16:39 PDT
      Update - We are still experiencing SMS delivery failures to and from Tim Network Brazil via a subset of local long-codes. Our engineers continue to work with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      May 11, 01:43 PDT
      Update - We are still experiencing SMS delivery failures to and from Tim Network Brazil via a subset of local long-codes. Our engineers continue to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      May 10, 17:47 PDT
      Update - We are still experiencing SMS delivery failures to and from Tim Network Brazil via a subset of local long-codes. Our engineers continue to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      May 10, 13:44 PDT
      Update - We are still experiencing SMS delivery failures to and from Tim Network Brazil via a subset of local long-codes. Our engineers continue to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 10, 11:58 PDT
      Update - We are experiencing SMS delivery failures to and from Tim Network Brazil via a subset of local long-codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 10, 11:01 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery failures to and from Tim Network Brazil via a subset of Local Long-Codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 10, 10:52 PDT
      Completed - The scheduled maintenance has been completed.
      May 11, 17:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 11, 14:00 PDT
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 11 may 2022 at 14:00 PDT until 11 May 2022 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      Apr 29, 21:44 PDT
      Completed - The scheduled maintenance has been completed.
      May 11, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 11, 13:01 PDT
      Scheduled - The Megafon network in Russia is conducting a planned maintenance from 11 May 2022 at 13:00 PDT until 11 May 2022 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets.
      Apr 29, 04:26 PDT
      May 10, 2022