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Twilio Services
Issues related to Twilio’s Software
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Issues found outside of Twilio’s Network
MAINTENANCE UPDATE NOTIFICATIONS
UPCOMING MAINTENANCE
External carriers often notify us when they will be conducting maintenance.
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SYSTEM METRICS
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Issue with Multiple Products Due to Degradation in our US East Data Center
Update - We have identified the cause of of the issue in our US East data center causing a service interruption with multiple products and are working on mitigation. Affected products we have identified at this time: Flex Insights, Programable Voice, Authy ApI, Conversations, Functions/Assets builds unable to be created, Programmable Chat, Video Recording, Video Compositions, Billing API, Event Streams
Twilio Live, Twilio Verify V1 is down, Twilio Verify V2 is operational. We expect to provide another update in 30 minutes or as soon as more information becomes available
Dec 7, 11:17 PST
Update - We have identified the cause of of the issue in our US East data center causing a service interruption with multiple products and are working on mitigation. Affected products we have identified at this time: Flex Insights, Programable Voice, Authy ApI, Conversations, Functions/Assets builds unable to be created, Programmable Chat, Video Recording, Video Compositions, Billing API, Event Streams
Twilio Live, We expect to provide another update in 30 minutes or as soon as more information becomes available
Dec 7, 11:07 PST
Update - We have identified the cause of of the issue in our US East data center causing a service interruption with multiple products and are working on mitigation. Affected products we have identified at this time: Flex Insights, Programable Voice, Authy ApI, Conversations, Functions/Assets builds unable to be created, Programmable Chat, Video Recording, Video Compositions, Billing API, Event Streams
Twilio Live, We expect to provide another update in 30 minutes or as soon as more information becomes available
Dec 7, 10:35 PST
Update - We have identified the cause of of the issue in our US East data center causing a service interruption with multiple products and are working on mitigation. Affected products we have identified at this time: Flex Insights, Programable Voice, Authy ApI, Conversations, Functions/ Assets builds unable to be created, Programmable Chat, Video Recording, Video Compositions, Billing API, Event Streams
Twilio Live, We expect to provide another update in 30 minutes or as soon as more information becomes available
Dec 7, 10:08 PST
Update - We have identified the cause of of the issue in our US East data center causing a service interruption with multiple products and are working on mitigation. Affected products we have identified at this time: Flex Insights, Programable Voice, Authy ApI, Conversations, Functions/ Assets builds unable to be created, Programmable Chat, Video Recording, Video Compositions, Billing API, Event Streams
Twilio Live, We expect to provide another update in 30 minutes or as soon as more information becomes available
Dec 7, 09:40 PST
Update - We have identified the cause of of the issue in our US East data center causing a service interruption with multiple products and are working on mitigation. Affected products we have identified at this time: Flex Insights, Programable Voice, Authy ApI, Conversations, Functions/ Assets builds unable to be created, Programmable Chat, Video Recording, Video Compositions, Billing API, Event Streams
Twilio Live, We expect to provide another update in 30 minutes or as soon as more information becomes available
Dec 7, 09:39 PST
Update - We have identified the cause of of the issue in our US East data center causing a service interruption with multiple products and are working on mitigation. Affected products we have identified at this time: Flex Insights, Programable Voice, Authy ApI, Conversations, Functions/ Assets builds unable to be created, Programmable Chat, Video Recording, Video Compositions, Billing API,
Twilio Live, We expect to provide another update in 30 minutes or as soon as more information becomes available.
Dec 7, 09:28 PST
Update - We have identified the cause of of the issue in our US East data center causing a service interruption with multiple products and are working on mitigation. Affected products we have identified at this time: Flex Insights, Programable Voice, Authy ApI, Conversations, Functions/ Assets builds unable to be created, Programmable Chat,
Twilio Live, We expect to provide another update in 30 minutes or as soon as more information becomes available.
Dec 7, 09:09 PST
Identified - We have identified the cause of of the issue in our US East data center causing a service interruption with multiple products and are working on mitigation. Affected products we have identified at this time: Flex Insights, Programable Voice, Authy ApI, Conversations, Functions/ Assets builds unable to be created, Programmable Chat,
Twilio Live, We expect to provide another update in 30 minutes or as soon as more information becomes available.
Dec 7, 08:48 PST
Update - We have identified the cause of of the issue in our US East data center causing a service interruption with multiple products and are working on mitigation. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Dec 7, 08:31 PST
Update - We are investigating a service interruption with multiple products due to degradation in our US East data center. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Dec 7, 08:17 PST
Investigating - We've become aware of a potential issue with our Serverless product. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 7, 07:57 PST
Indonesia SMS Carrier Maintenance - Telkomsel Indonesia
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 11:00 PST
Scheduled - The Telkomsel network in Indonesia is conducting an emergency maintenance from 07 Dec 2021 at 11:00 PST until 07 Dec 2021 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Telkomsel Indonesia handsets.
Intermittent Inbound SMS Delivery Delays or Failures from Vodafone Handsets to Twilio UK Mobile Numbers
Update - It has been identified that the intermittent inbound SMS delivery incident from Vodafone handsets to Twilio UK mobile numbers, reported back on Dec 4 (https://status.twilio.com/incidents/n71w65dz3by1), has a wider customer impact. Customers may experience intermittent delivery delays or failures when receiving SMS messages from UK Vodafone handsets to Twilio UK mobile numbers. This incident has been actively worked on in the past few days and with the recent testing and investigation, it is determined that there is a need to resurface the incident on StatusPage. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 7, 10:30 PST
Update - It has been identified that the intermittent inbound SMS delivery incident from Vodafone handsets to Twilio UK mobile numbers, reported back on Dec 4 (https://status.twilio.com/incidents/n71w65dz3by1), has a wider customer impact. Customers may experience intermittent delivery delays or failures when receiving SMS messages from UK Vodafone handsets to Twilio UK mobile numbers. This incident has been actively worked on in the past few days and with the recent testing and investigation, it is determined that there is a need to resurface the incident on StatusPage. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 7, 09:38 PST
Identified - It has been identified that the intermittent inbound SMS delivery incident from Vodafone handsets to Twilio UK mobile numbers, reported back on Dec 4 (https://status.twilio.com/incidents/n71w65dz3by1), has a wider customer impact. Customers may experience intermittent delivery delays or failures when receiving SMS messages from UK Vodafone handsets to Twilio UK mobile numbers. This incident has been actively worked on in the past few days and with the recent testing and investigation, it is determined that there is a need to resurface the incident on StatusPage. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 7, 08:36 PST
Delivery Report Delays When Sending to the United Kingdom (O2, Vodafone, H3G networks)
Update - We are observing recovery in delivery report delays when sending to the United Kingdom (O2, Vodafone, H3G networks). We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 7, 09:30 PST
Monitoring - We are observing recovery in delivery report delays when sending to the United Kingdom (O2, Vodafone, H3G networks). We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 7, 07:30 PST
Update - We are still experiencing delays in receiving message delivery reports when sending to the United Kingdom (O2, Vodafone, H3G networks). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Dec 7, 05:42 PST
Update - We are still experiencing delays in receiving message delivery reports when sending to the United Kingdom (O2, Vodafone, H3G networks). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 7, 03:42 PST
Investigating - We are experiencing delays in receiving message delivery reports when sending to the United Kingdom (O2, Vodafone, H3G networks). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.
Dec 7, 02:43 PST
PROGRAMMABLE MESSAGING Degraded Performance
MMS Operational
SMS Degraded Performance
SMPP Operational
Messaging Channels Degraded Performance
Notify Operational
Conversations Degraded Performance
Messaging Insights Operational
PROGRAMMABLE VOICE Degraded Performance
PSTN Operational
SIP Interface Operational
Client Web Operational
Client Mobile ? Operational
Conference ? Degraded Performance
Recording ? Operational
Queue ? Operational
Text-to-Speech ? Operational
Recording Transcriptions Operational
TwiML Operational
Voice Insights Operational
Speech Recognition Operational
ACCOUNT SECURITY Degraded Performance
Authy 2FA Degraded Performance
Verify Degraded Performance
Authy App Degraded Performance
Lookup ? Operational
AUTOPILOT Degraded Performance
ELASTIC SIP TRUNKING ? Operational
FLEX Degraded Performance
TaskRouter ? Degraded Performance
Flex Application Platform Degraded Performance
Flex Insights Degraded Performance
INTERCONNECT Operational
PHONE NUMBERS ? Degraded Performance
PROGRAMMABLE CHAT Degraded Performance
PROGRAMMABLE FAX Operational
PROGRAMMABLE VIDEO Degraded Performance
Group Rooms Operational
Peer-to-Peer Rooms Operational
Recordings Degraded Performance
Compositions Degraded Performance
Network Traversal Service ? Operational
Go Rooms Operational
TWILIO LIVE Degraded Performance
PROXY Operational
SERVERLESS Degraded Performance
Studio Operational
Functions Degraded Performance
Assets Degraded Performance
TwiML Bins Operational
Sync Operational
DEVELOPER TOOLS Degraded Performance
Console Degraded Performance
Event Streams Degraded Performance
Debugger & Alerts Operational
Documentation Operational
REST API Operational
Bulk Export Operational
TWILIO PLATFORM Degraded Performance
Billing Degraded Performance
Customer Support Center ? Operational
Other Operational
Account Insights Operational
CARRIER NETWORK Degraded Performance
SMS Long Code, North America Operational
MMS Long Code, North America Operational
SMS Short Code, North America Operational
MMS Short Code, North America Operational
SMS Toll-Free, North America Operational
MMS Toll-Free Operational
SMS, Latin America Operational
SMS, APAC Under Maintenance
SMS, Europe Degraded Performance
SMS, Middle East & Africa Operational
SMS Delivery Notifications & Status Callbacks Degraded Performance
Voice, North America Operational
Voice, Latin America Operational
Voice, APAC Operational
Voice, Europe Operational
Voice, Middle East & Africa Operational
INTERNET OF THINGS Operational
Programmable Wireless Operational
Super SIM Operational
Wireless Insights Operational
FRONTLINE Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Russia SMS Carrier Maintenance - Beeline Russia Dec 7, 14:00-20:00 PST
The Beeline network in Russia is conducting an emergency maintenance from 07 Dec 2021 at 14:00 PST until 07 Dec 2021 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
Posted on Dec 7, 00:51 PST
UK SMS Carrier Maintenance - Vodafone UK Dec 7, 14:15-22:00 PST
The Vodafone UK network in UK is conducting a planned maintenance on 07 Dec 2021 at 14:15 PST until 07 Dec 2021 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone UK handsets
Posted on Dec 1, 05:15 PST
Mexico SMS Carrier Maintenance - Telcel Dec 7, 19:00 - Dec 8, 00:00 PST
The Telcel network in Mexico is conducting an emergency maintenance from 07 Dec 2021 at 19:00 PST until 08 Dec 2021 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel Mexico handsets
Posted on Dec 7, 03:35 PST
Mexico SMS Carrier Partner Maintenance Dec 7, 20:00-21:00 PST
Our SMS carrier partner in the Mexico is conducting a planned maintenance from 07 Dec 2021 at 20:00 PST until 07 Dec 2021 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Mexico handsets.
Posted on Dec 3, 03:07 PST
Canada SMS Carrier Partner Maintenance Dec 7, 22:00 - Dec 8, 02:00 PST
Our SMS carrier partner in Canada is conducting an emergency maintenance from 07 Dec 2021 at 22:00 PST until 08 Dec 2021 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Canada handsets via Canada Shortcode.
Posted on Dec 7, 01:29 PST
India SMS Carrier Partner Maintenance Dec 8, 08:30-16:30 PST
Our SMS carrier partner in India is conducting a planned maintenance on below given dates. During the maintenance window, there could be intermittent delays delivering SMS to and from a subset of India Handsets.
08 Dec 2021 at 08:30 PST to 08 Dec 2021 at 16:30 PST
Posted on Dec 6, 03:03 PST
Russia SMS Carrier Maintenance - Tele2 Dec 8, 12:00-16:00 PST
The Tele2 network in Russia is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
Posted on Nov 22, 06:11 PST
Russia SMS Carrier Maintenance - Megafon Dec 8, 12:00-16:00 PST
The Megafon network in Russian Federation is conducting a planned maintenance from 08 Dec 2021 at 12:00 PST to 08 Dec 2021 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Posted on Dec 3, 02:17 PST
UK SMS Carrier Maintenance - O2 UK Dec 8, 13:00-22:00 PST
The O2 network in UK is conducting an emergency maintenance from 08 Dec 2021 at 13:00 PST until 08 Dec 2021 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 handsets.
Posted on Dec 6, 02:09 PST
SMS Carrier Partner Maintenance - Small US Regional Carriers Dec 8, 21:00 - Dec 10, 01:30 PST
Our SMS carrier partner in the US is conducting an emergency maintenance from 08 Dec 2021 at 21:00 PST until 10 Dec 2021 at 01:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from these small regional carriers via subset of US Shortcodes.

Cellular One of N.E. Arizona USA
East Kentucky Network (Appalachian Wireless) USA
Pine Cellular USA
Limitless Mobile USA
United Wireless USA
Pioneer Cellular USA
Chariton Valley Cellular USA bandwidth.com (includes Republic Wireless) USA
MobileNation/SI Wireless USA
MTA Wireless/Matanuska Kenai USA
Nemont CDMA USA
Nemont US UMTS USA
Brightlink USA
Inteliquent USA
Enflick USA
Triangle Wireless USA
Atlantic Tele-Network International (ATNI) USA
Blue Wireless USA
TextMe USA
Digital Communications Consulting (DCC) / Otz USA
Aerialink USA
Telnyx USA
Altice USA
Posted on Dec 7, 02:08 PST
US MMS Carrier Partner Maintenance Dec 8, 21:00 - Dec 9, 03:00 PST
Our MMS carrier partner in the US is conducting a planned maintenance from 08 Dec 2021 at 21:00 PST until 09 Dec 2021 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via US long codes.
Posted on Dec 2, 23:54 PST
US SMS Carrier Maintenance - Sprint US Dec 8, 22:00 - Dec 9, 02:00 PST
The Sprint US network in US is conducting an emergency maintenance from 08 Dec 2021 at 22:00 PST until 09 Dec 2021 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Sprint US handsets via US longcode, US shortcode and US Toll-free numbers.
Posted on Dec 7, 05:43 PST
Taiwan SMS Carrier Maintenance - Chunghwa Telecom Dec 9, 07:00-08:00 PST
The Chunghwa Telecom network in Taiwan is conducting an emergency maintenance from 09 Dec 2021 at 07:00 PST until 09 Dec 2021 at 08:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Chunghwa Telecom handsets.
Posted on Dec 7, 02:09 PST
Russia SMS Carrier Maintenance - Beeline Russia Dec 9, 07:00-13:00 PST
The Beeline network in Russia is conducting an emergency maintenance from 09 Dec 2021 at 07:00 PST until 09 Dec 2021 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
Posted on Dec 7, 01:42 PST
Malaysia SMS Carrier Partner Maintenance Dec 9, 10:00-14:00 PST
Our SMS carrier partner in Malaysia is conducting a planned maintenance from 09 Dec 2021 at 10:00 PST until 09 Dec 2021 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Malaysia handsets.
Posted on Nov 26, 04:24 PST
US SMS Carrier Partner Maintenance Dec 9, 14:00-21:00 PST
Our SMS carrier partner in the US is conducting a planned maintenance from 09 Dec 2021 at 14:00 PST until 09 Dec 2021 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US longcode.
Posted on Dec 3, 03:41 PST
UK SMS Carrier Maintenance - O2 UK Dec 9, 14:30-22:00 PST
The O2 network in UK is conducting an emergency maintenance from 09 Dec 2021 at 14:30 PST until 09 Dec 2021 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 handsets.
Posted on Dec 6, 00:56 PST
India SMS Carrier Partner Maintenance Dec 13, 08:30-16:30 PST
Our SMS carrier partner in India is conducting a planned maintenance on below given dates. During the maintenance window, there could be intermittent delays delivering SMS to and from a subset of India Handsets.
13 Dec 2021 at 08:30 PST to 13 Dec 2021 at 16:30 PST
Posted on Dec 6, 03:04 PST
Russia SMS Carrier Maintenance - Megafon Dec 13, 12:00-16:00 PST
The Megafon network in Russian Federation is conducting a planned maintenance from 13 Dec 2021 at 12:00 PST to 13 Dec 2021 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Posted on Dec 3, 02:18 PST
US SMS Carrier Partner Maintenance Dec 13, 14:00-21:00 PST
Our SMS carrier partner in the US is conducting a planned maintenance from 13 Dec 2021 at 14:00 PST until 13 Dec 2021 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US longcode.
Posted on Dec 3, 03:42 PST
Mexico SMS Carrier Maintenance - AT&T Dec 13, 22:00 - Dec 14, 04:00 PST
The AT&T network in Mexico is conducting a scheduled maintenance from 13 Dec 2021 at 22:00 PST until 14 Dec 2021 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
Posted on Dec 3, 05:47 PST
Japan SMS Carrier Maintenance - SoftBank Dec 15, 06:00-13:30 PST
The SoftBank network in Japan is conducting a planned maintenance from 15 Dec 2021 at 06:00 PST until 15 Dec 2021 at 13:30 PST . During the maintenance window, there could be intermittent delays delivering SMS to and from SoftBank handsets
Posted on Dec 6, 00:10 PST
Russia SMS Carrier Maintenance - Megafon Dec 15, 12:00-16:00 PST
The Megafon network in Russian Federation is conducting a planned maintenance from 15 Dec 2021 at 12:00 PST to 15 Dec 2021 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Posted on Dec 3, 02:18 PST
Russia SMS Carrier Maintenance - Tele2 Dec 15, 12:00-16:00 PST
The Tele2 network in Russia is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
Posted on Nov 22, 06:12 PST
Russia SMS Carrier Maintenance - Beeline Dec 18, 14:00-15:00 PST
The Beeline network in Russia is conducting a planned maintenance on 18 Dec 2021 at 14:00 PST until 18 Dec 2021 at 15:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline handsets.
Posted on Dec 2, 05:26 PST
Russia SMS Carrier Maintenance - Megafon Dec 20, 12:00-16:00 PST
The Megafon network in Russian Federation is conducting a planned maintenance from 20 Dec 2021 at 12:00 PST to 20 Dec 2021 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Posted on Dec 3, 02:19 PST
Russia SMS Carrier Maintenance - Megafon Dec 22, 12:00-16:00 PST
The Megafon network in Russian Federation is conducting a planned maintenance from 22 Dec 2021 at 12:00 PST to 22 Dec 2021 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Posted on Dec 3, 02:20 PST
Russia SMS Carrier Maintenance - Tele2 Dec 22, 12:00-16:00 PST
The Tele2 network in Russia is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
Posted on Nov 22, 06:15 PST
Russia SMS Carrier Maintenance - Megafon Dec 27, 12:00-16:00 PST
The Megafon network in Russian Federation is conducting a planned maintenance from 27 Dec 2021 at 12:00 PST to 27 Dec 2021 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Posted on Dec 3, 02:21 PST
Russia SMS Carrier Maintenance - Megafon Dec 29, 12:00-16:00 PST
The Megafon network in Russian Federation is conducting a planned maintenance from 29 Dec 2021 at 12:00 PST to 29 Dec 2021 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Posted on Dec 3, 02:22 PST
System Metrics Month Week Day
API Uptime
Fetching
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Dec 7, 2021
On Call Engineers are Investigating Issue With Twilio Live
Resolved - This incident has been identified as part of a broader impacting issue. We will resolve this incident and move updates to https://twilio.zoom.us/j/91778860249?pwd=N3d0TUc5Mm41Vit2eWJsMk4rQ21VZz09
Dec 7, 08:22 PST
Investigating - We've become aware of a potential issue with Twilio Live. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 7, 07:59 PST
Automated Alert: No Customer Impact
Resolved - We have fully investigated the United Kingdom number availability issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Dec 7, 07:39 PST
Investigating - Our monitoring systems have detected a potential issue with number availability in the United Kingdom. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 7, 07:22 PST
Flex Insights Data Delays
Resolved - We are no longer experiencing delays for historical HR data loads in Flex Insights, and Flex Insights is operating normally at this time. This incident has been resolved.
Dec 7, 03:53 PST
Update - Historical data loads in Flex Insights is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Dec 7, 03:23 PST
Monitoring - Historical data loads in Flex Insights is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Dec 7, 02:53 PST
Update - We are investigating delays for historical HR data loads in Flex Insights. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Dec 7, 02:28 PST
Investigating - Our monitoring systems have detected a potential issue with Flex Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 7, 02:21 PST
SMS Delivery Delays to Mali Orange
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Mali Orange. This incident has been resolved.
Dec 7, 02:37 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Mali Orange. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 7, 00:40 PST
Update - We continue to observe SMS delivery delays when sending messages to Mali Orange. Our team is still investigating the cause and is working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 6, 22:52 PST
Investigating - We observe SMS delivery delays when sending messages to Mali Orange and our team will continue to investigate the cause. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 6, 21:02 PST
Update - We continue to observe recovery in SMS delivery delays when sending messages to Mali Orange. We will continue monitoring the service to ensure a full recovery and will provide another update in 2 hours or as soon as more information becomes available.
Dec 6, 19:04 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Mali Orange. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 6, 17:06 PST
Update - We are still experiencing SMS delivery delays when sending messages to Mali Orange. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 6, 13:11 PST
Update - We are still experiencing SMS delivery delays when sending messages to Mali Orange. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 6, 11:12 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Mali Orange. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 6, 10:20 PST
Dec 6, 2021
SMS Delivery Delays To Multiple US Networks Causing Delays in Authy 2FA and Verify Retry Attempts
Resolved - We are no longer experiencing SMS delivery delays with Authy 2FA and Verify to multiple US networks. This incident has been resolved.
Dec 6, 23:27 PST
Update - We continue to observe a recovery in SMS delivery delays with Authy 2FA and Verify to multiple US networks. We will continue to monitor the service to ensure a full recovery and will provide another update in 2 hours or as soon as more information becomes available.
Dec 6, 21:40 PST
Monitoring - We are observing a recovery in SMS delivery delays with Authy 2FA and Verify to multiple US networks and will continue to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 6, 19:55 PST
Update - We are investigating intermittent SMS delivery delays with Authy 2FA and Verify to multiple US networks. This is only impacting retry attempts, and not initial messages. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 6, 18:00 PST
Update - We are investigating intermittent SMS delivery delays with Authy 2FA and Verify to multiple US networks. This is only impacting retry attempts, and not initial messages. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 6, 17:02 PST
Update - We are investigating intermittent SMS delivery delays with Authy 2FA to multiple US networks. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 6, 16:44 PST
Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Multiple US Networks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 6, 16:09 PST
Russia SMS Carrier Maintenance - Beeline
Completed - The scheduled maintenance has been completed.
Dec 6, 18:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 14:00 PST
Scheduled - The Beeline Telecom network in Russia is conducting an emergency maintenance on 06 Dec 2021 at 14:00 PST until 06 Dec 2021 at 18:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline handsets.
Nov 30, 04:37 PST
Russia SMS Carrier Maintenance - Megafon
Completed - The scheduled maintenance has been completed.
Dec 6, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 12:00 PST
Scheduled - The Megafon network in Russian Federation is conducting a planned maintenance from 06 Dec 2021 at 12:00 PST to 06 Dec 2021 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Dec 3, 02:16 PST
Kazakhstan SMS Carrier Maintenance - Tele2 & Altel
Completed - The scheduled maintenance has been completed.
Dec 6, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 12:00 PST
Scheduled - The Tele2 & Altel network in Kazakhstan is conducting an Emergency Maintenance from 06 Dec 2021 at 12:00 PST until 06 Dec 2021 at 15:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 & Altel handsets.
Dec 5, 23:44 PST
Indonesia SMS Carrier Maintenance - Telkomsel
Completed - The scheduled maintenance has been completed.
Dec 6, 14:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 09:30 PST
Scheduled - The Telkomsel network in Indonesia is conducting an emergency maintenance that started on 06 December 2021 at 07:00 PST and will continue until 06 December 2021 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Telkomsel Indonesia handsets.
Dec 6, 09:18 PST
Flex Insights Data Delays
Resolved - Historical data loads in Flex Insights has been resolved and Flex Insights is operating normally at this time.
Dec 6, 13:49 PST
Monitoring - Historical data loads in Flex Insights is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available
Dec 6, 13:20 PST
Update - We are investigating delays for historical HR data loads in Flex Insights. Historical HR data may be delayed up to 1 hour. We expect to provide another update in 1 hour or as soon as more information becomes available
Dec 6, 12:25 PST
Investigating - Our monitoring systems have detected a potential issue with Data Delays in Flex Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 6, 12:16 PST
Vietnam SMS Carrier Maintenance - Viettel
Completed - The scheduled maintenance has been completed.
Dec 6, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 09:00 PST
Scheduled - Viettel network in Vietnam is conducting an emergency maintenance from 06 Dec 2021 at 09:00 PST until 06 Dec 2021 at 12:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Viettel handsets.
Dec 6, 03:36 PST
Issue with Upgrading Twilio Accounts
Resolved - Twilio accounts are operating normally at this time, and all systems are operational.
Dec 6, 10:30 PST
Update - Twilio accounts are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Dec 6, 09:33 PST
Monitoring - Twilio accounts are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Dec 6, 09:06 PST
Investigating - We've become aware of a potential issue with upgrading Twilio accounts . Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as we have more information.
Dec 6, 08:44 PST
SMS Delivery Delays to Vinaphone Network in Vietnam
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vinaphone Network in Vietnam. This incident has been resolved.
Dec 6, 04:37 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vinaphone Network in Vietnam. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 6, 04:01 PST
Investigating - We are now experiencing SMS delivery reports delays (DLR) when sending messages to Vinaphone Network in Vietnam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 6, 02:02 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vinaphone Network in Vietnam. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 6, 00:52 PST
Update - We continue to experience SMS delivery delays when sending messages to Vinaphone Network in Vietnam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 5, 22:55 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Vinaphone Network in Vietnam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Dec 5, 21:55 PST
SMS Delivery Delay To Airtel Gabon
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Airtel Gabon. This incident has been resolved.
Dec 6, 01:04 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Airtel Gabon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 5, 23:22 PST
Update - We are continuing to experience SMS delivery delays when sending messages to Airtel Gabon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Dec 5, 15:44 PST
Update - We are continuing experiencing SMS delivery delays when sending messages to Airtel Gabon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 5, 11:48 PST
Update - We are continuing experiencing SMS delivery delays when sending messages to Airtel Gabon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 5, 09:56 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Airtel Gabon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 5, 09:07 PST
Dec 5, 2021
Japan SMS Carrier Maintenance - SoftBank
Completed - The scheduled maintenance has been completed.
Dec 5, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 07:00 PST
Scheduled - The SoftBank network in Japan is conducting a planned maintenance from 05 Dec 2021 at 07:00 PDT until 05 Dec 2021 at 12:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SoftBank handsets.
Nov 11, 03:54 PST
SMS Delivery Delay To Al-Madar Libya
Resolved - We are no longer experiencing SMS delivery delays to Al-Madar network in Lybia.
Dec 5, 09:01 PST
Update - We continue observing recovery in SMS delivery delays when sending messages to Al-Madar network in Lybia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 5, 07:50 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Al-Madar network in Lybia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 5, 05:54 PST
Update - We are still experiencing SMS delivery delays to Al-Madar network in Lybia. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 8 hours or as soon as more information becomes available.
Dec 5, 01:10 PST
Update - We are still experiencing SMS delivery delays to Al-Madar network in Lybia. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 4 hours or as soon as more information becomes available.
Dec 4, 21:10 PST
Update - We are still experiencing SMS delivery delays to Al-Madar network in Lybia. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 2 hours or as soon as more information becomes available.
Dec 4, 19:14 PST
Update - We are experiencing SMS delivery delays to Al-Madar network in Lybia. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
Dec 4, 18:20 PST
Investigating - We are experiencing SMS delivery delays to Al-Madar network in Lybia. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
Dec 4, 18:19 PST
Colombia SMS Carrier Maintenance - Avantel S.A
Completed - The scheduled maintenance has been completed.
Dec 5, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 19:00 PST
Scheduled - The Avantel S.A network in Colombia is conducting an emergency maintenance from 04 Dec 2021 at 19:00 PST until 05 Dec 2021 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Avantel S.A handsets.
Dec 3, 05:56 PST
Dec 4, 2021
UK SMS Carrier Maintenance - Vodafone UK
Completed - The scheduled maintenance has been completed.
Dec 4, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 13:45 PST
Scheduled - The Vodafone UK network in UK is conducting a planned maintenance on 04 Dec 2021 at 13:45 PST until 04 Dec 2021 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone UK handsets
Dec 1, 05:13 PST
Automated Alert: Minimal Customer Impact
Resolved - We have fully investigated the Incoming SMS Delivery Delays to a subset of numbers to H3G- UK issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Dec 4, 13:05 PST
Update - We are observing Incoming SMS Delivery Delays to a subset of numbers to H3G- UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 4, 12:12 PST
Update - We are observing Incoming SMS Delivery Delays to a subset of numbers to H3G- UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 4, 12:11 PST
Update - We are observing Incoming SMS Delivery Delays to a subset of numbers to H3G- UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 4, 11:59 PST
Investigating - Our monitoring systems have detected a potential issue with Delay for incoming SMSes - H3G- UK. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 4, 11:15 PST
Mexico SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Dec 4, 02:25 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 01:00 PST
Scheduled - Our SMS carrier partner in Mexico is conducting an emergency maintenance from 04 Dec 2021 at 01:00 PST until 04 Dec 2021 at 02:25 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from a subset of mobile networks in Mexico.
Dec 2, 05:32 PST
Dec 3, 2021
SMS Carrier Partner Maintenance - Multiple network
Completed - The scheduled maintenance has been completed.
Dec 3, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 16:00 PST
Scheduled - Our SMS carrier partner for sms is conducting an emergency maintenance from 03 Dec 2021 at 16:00 PST until 03 Dec 2021 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from below networks.
Africell - Sierra Leone, Africell - Gambia, Africell - Democratic Republic of Congo, Israel - Pelephone
Dec 2, 04:34 PST
SMS Delivery Delays to Orange Network in Mali
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange Network in Mali. This incident has been resolved.
Dec 3, 18:27 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network in Mali. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 3, 16:27 PST
Update - We are still experiencing SMS delivery delays when sending messages to Orange Network in Mali. Our engineers will continue working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 3, 14:36 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Orange Network in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 3, 13:43 PST
SMS Delivery Delay to Verizon Network in US Over a Subset of Short Code
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Verizon network in US. This incident has been resolved.
Dec 3, 07:22 PST
Monitoring - We are observing recovery in SMS delivery delays to Verizon Network in US Over a Subset of Short Code. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 3, 05:37 PST
Investigating - We are experiencing SMS delivery delays to Verizon Network in US Over a Subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 3, 04:42 PST
SMS Delivery Delays to Asia Cell Network in Iraq
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Asia Cell network in Iraq. This incident has been resolved.
Dec 3, 06:49 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Asia Cell Network in Iraq. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 3, 04:57 PST
Update - We are continuing to experience SMS delivery delays when sending messages to Asia Cell Network in Iraq. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 3, 01:02 PST
Update - We are continuing to experience SMS delivery delays when sending messages to Asia Cell Network in Iraq. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 2, 23:05 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Asia Cell Network in Iraq. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 2, 22:05 PST
SMS Delivery Degradation from Twilio US Longcodes to Verizon Network and Shortcode to US Verizon and T-Mobile Network
Resolved - SMS delivery was degraded for 30 minutes between 00:00 and 00:30 Pacific Time on 12/03/2021. During this period, customers may have experienced SMS delivery delays from Twilio US Longcodes numbers to Verizon network and Shortcode numbers to US Verizon and T-Mobile network. The issue has now been resolved.
Dec 3, 00:45 PST
SMS Delivery Delays to Vodafone Network in Egypt
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodafone network in Egypt. This incident has been resolved.
Dec 3, 00:28 PST
Update - We are observing recovery in SMS delivery delays when sending messages to Vodafone network in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 2, 22:32 PST
Update - We are still experiencing SMS delivery delays when sending messages to Vodafone network in Egypt for a small subset of customers. This incident was closed previously in error. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Dec 2, 17:40 PST
Update - We are still experiencing SMS delivery delays when sending messages to Vodafone network in Egypt for a small subset of customers. This incident was closed previously in error. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 2, 13:55 PST
Monitoring - We are still experiencing SMS delivery delays when sending messages to Vodafone network in Egypt for a small subset of customers. This incident was closed previously in error. Our engineers continue to with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 2, 11:59 PST
Dec 2, 2021
UK SMS Carrier Maintenance - O2 UK
Completed - The scheduled maintenance has been completed.
Dec 2, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 15:00 PST
Scheduled - The O2 network in UK is conducting a planned maintenance from 02 Dec 2021 at 15:00 PST until 02 Dec 2021 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 handsets.
Nov 29, 05:04 PST
Russia SMS Carrier Maintenance - Beeline
Completed - The scheduled maintenance has been completed.
Dec 2, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 14:00 PST
Scheduled - The Beeline network in Russia is conducting a planned maintenance on 02 Dec 2021 at 14:00 PST until 02 Dec 2021 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline handsets.
Dec 2, 05:22 PST
Pakistan SMS Carrier Maintenance - CMPAK
Completed - The scheduled maintenance has been completed.
Dec 2, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 11:00 PST
Scheduled - The CMPAK network in Pakistan is conducting an emergency maintenance on 02 Dec 2021 at 11:00 PST until 02 Dec 2021 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from CMPAK handsets.
Dec 1, 04:28 PST
India SMS Carrier Maintenance - Airtel
Completed - The scheduled maintenance has been completed.
Dec 2, 16:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 23:30 PST
Scheduled - The Airtel network in India is conducting an emergency maintenance from 01 Dec 2021 at 23:30 PST to 02 Dec 2021 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Airtel handsets.
Nov 29, 05:15 PST
Issue Adding Addresses in Twilio Console
Resolved - The issue with not being able to add addresses in the Twilio Console for regulatory purposes has been resolved and the Twilio Console is operating normally at this time.
Dec 2, 14:42 PST
Monitoring - We are observing recovery with the ability to add addresses for regulatory purposes through the Twilio Console. We will continue to monitor for system stability. We’ll provide another update in 1 hour or as soon as more information becomes available.
Dec 2, 13:43 PST
Investigating - We are currently seeing degraded performance in the Twilio Console, with a subset of Twilio customers encountering a blank screen when attempting to add addresses for regulatory purposes. The blank screen is indicative that the address could not be created. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 2, 13:00 PST
Update - We are observing recovery with the ability to add addresses for regulatory purposes through the Twilio Console. We will continue to monitor for system stability. We’ll provide another update in 30 mins or as soon as more information becomes available.
Dec 2, 12:28 PST
Monitoring - We are observing recovery with the ability to add addresses for regulatory purposes through the Twilio Console. We will continue to monitor for system stability. We’ll provide another update in 30 mins or as soon as more information becomes available.
Dec 2, 11:42 PST
Update - We are currently seeing degraded performance in the Twilio Console, with a subset of Twilio customers encountering a blank screen when attempting to add addresses for regulatory purposes. The blank screen is indicative that the address could not be created. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 2, 10:49 PST
Investigating - We’ve become aware of a potential issue when adding addresses in the Twilio Console for regulatory purposes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 2, 10:24 PST
SMS Delivery Delays to Algar Network in Brazil
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Algar Network in Brazil. This incident has been resolved.
Dec 2, 11:57 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Algar Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 2, 10:18 PST
Update - We are experiencing SMS delivery delays when sending messages to Algar Network in Brazil for a small subset of Twilio customers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 2, 09:23 PST
Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Algar Network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 2, 09:14 PST
SMS Delivery Delays to Vodafone Network in Egypt
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodafone network in Egypt. This incident has been resolved.
Dec 2, 11:45 PST
Update - We are experiencing SMS delivery delays when sending messages to Vodafone network in Egypt for a small subset of customers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 2, 11:03 PST
Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Vodafone network in Egypt affecting a small subset of customers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 2, 10:45 PST
SMS Delivery Delays to Switzerland Salt Mobile Network
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Switzerland Salt Mobile network. This incident has been resolved.
Dec 2, 11:14 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Switzerland Salt Mobile Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 2, 09:33 PST
Update - We are experiencing SMS delivery delays when sending messages to Salt Mobile network in Switzerland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 2, 08:45 PST
Investigating - Our monitoring systems have detected a potential issue impacting sending messages to Salt Mobile network in Switzerland. Our engineers have been alerted and are actively investigating. We will provide another update within the next 30 minutes or as soon as more information becomes available.
Dec 2, 08:33 PST
SMS Delivery Delays to Airtel Network in Nigeria
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Airtel Network in Nigeria. This incident has been resolved.
Dec 2, 07:26 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Airtel Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 2, 06:00 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Airtel Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 2, 04:16 PST
Inbound Call Failures to Indonesia Landline Numbers
Resolved - The issue affecting inbound calls to Twilio Indonesia landline phone numbers has been resolved, and the service is functioning normally at this time.
Dec 2, 04:54 PST
Monitoring - We have started seeing recovery for inbound calls to Twilio Indonesia landline phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 2, 03:11 PST
Update - Our monitoring systems have detected a potential issue impacting inbound calls failure to Indonesia Landline Numbers.
Our engineering team has been alerted and is actively investigating issue with carrier. We will provide another update within the next 2 hours or as soon as more information becomes available.
Dec 2, 01:59 PST
Investigating - Our monitoring systems have detected a potential issue impacting inbound calls failure to Indonesia Landline Numbers.
Our engineering team has been alerted and is actively investigating issue with carrier. We will provide another update within the next 60 minutes or as soon as more information becomes available.
Dec 2, 01:03 PST
US SMS & MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Dec 2, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 23:00 PST
Scheduled - Our SMS & MMS carrier partner in the US is conducting a planned maintenance from 01 Dec 2021 at 23:00 PST until 02 Dec 2021 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS & MMS to and from US handsets via US longcode.
Dec 1, 03:19 PST
SMS Delivery Delays To LifeCell Network In Ukraine
Resolved - We are no longer experiencing SMS delivery delays when sending messages to LifeCell Network In Ukraine. This incident has been resolved.
Dec 2, 02:31 PST
Update - We are observing recovery in SMS delivery delays when sending messages to LifeCell Network In Ukraine. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 2, 01:53 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to LifeCell Network In Ukraine. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 1, 23:59 PST
Update - We are experiencing SMS delivery delays when sending messages to LifeCell Network In Ukraine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 1, 23:49 PST
Investigating - We are experiencing SMS delivery delays when sending messages to LifeCell Network In Ukraine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 1, 22:49 PST
Peru SMS Carrier Maintenance - Claro
Completed - The scheduled maintenance has been completed.
Dec 2, 02:02 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 21:00 PST
Scheduled - The Claro network in Peru is conducting an emergency maintenance from 01 Dec 2021 at 21:00 PST until 02 Dec 2021 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Claro Peru handsets.
Nov 30, 05:27 PST
Dec 1, 2021
US Toll-Free SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Dec 1, 22:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 20:10 PST
Scheduled - Our SMS carrier partner in the US is conducting an emergency maintenance from 01 Dec 2021 at 20:00 PST until 02 Dec 2021 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via US toll-free numbers.
Dec 1, 20:09 PST
SMS Delivery Receipt Delays to O2 Network in Slovakia
Resolved - We are no longer experiencing delivery report delays to O2 Network in Slovakia. This incident has been resolved.
Dec 1, 19:03 PST
Update - We are observing recovery in SMS delivery receipt delays when sending messages to the O2 Network in Slovakia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 1, 17:03 PST
Monitoring - We are observing recovery in SMS delivery receipt delays when sending messages to the O2 Network in Slovakia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 1, 15:17 PST
Update - We are still experiencing SMS delivery receipt delays when sending messages to O2 Network in Slovakia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Dec 1, 04:41 PST
Update - We are experiencing SMS delivery receipt delays when sending messages to O2 Network in Slovakia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 30, 20:42 PST
Update - We are experiencing SMS delivery receipt delays when sending messages to O2 Network in Slovakia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 30, 16:42 PST
Update - We are experiencing SMS delivery receipt delays when sending messages to O2 Network in Slovakia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 30, 15:08 PST
Update - We are experiencing SMS delivery receipt delays when sending messages to O2 Network in Slovakia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 30, 14:26 PST
Investigating - Our monitoring systems have detected a potential issue with SMS delivery receipt delays to O2 Network in Slovakia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 30, 14:17 PST
Pakistan SMS Carrier Maintenance - CMPAK
Completed - The scheduled maintenance has been completed.
Dec 1, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 11:00 PST
Scheduled - The CMPAK network in Pakistan is conducting an emergency maintenance on 01 Dec 2021 at 11:00 PST until 01 Dec 2021 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from CMPAK handsets.
Dec 1, 04:26 PST
UK Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Dec 1, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 15:01 PST
Scheduled - Our Voice carrier partner in the UK is conducting an emergency maintenance from 01 Dec 2021 at 15:00 PST until 01 Dec 2021 at 17:00 PST. During the maintenance window, there could be intermittent failures for calls and disconnection in ongoing calls made from and to a subset of UK handsets.
Nov 30, 02:55 PST
SMS Carrier Partner Maintenance - All Airtel Networks
Completed - The scheduled maintenance has been completed.
Dec 1, 16:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 11:31 PST
Scheduled - Our SMS carrier partner for SMS traffic is conducting an emergency maintenance from 01 Dec 2021 at 11:30 PST until 01 Dec 2021 at 16:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to the below Airtel networks:
Armenia
Burkina Faso
Chad
Congo
Gabon
Ghana
Honduras
Kenya
Madagascar
Malawi
Niger
Nigeria
Rwanda
Seychelles
Sierra Leone
Sri Lanka
Tanzania
The Democratic Republic of the Congo
Uganda
Zambia
Nov 29, 04:17 PST
Russia SMS Carrier Maintenance - Beeline
Completed - The scheduled maintenance has been completed.
Dec 1, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 13:00 PST
Scheduled - The Beeline Telecom network in Russia is conducting an emergency maintenance on 01 Dec 2021 at 13:00 PST until 01 Dec 2021 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline handsets.
Nov 30, 04:35 PST
Russia SMS Carrier Maintenance - Megafon
Completed - The scheduled maintenance has been completed.
Dec 1, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 12:00 PST
Scheduled - The Megafon network in Russia is conducting an emergency maintenance from 01 Dec 2021 at 12:00 PST until 01 Dec 2021 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Nov 30, 03:59 PST
Vietnam SMS Carrier Maintenance - MobiFone
Completed - The scheduled maintenance has been completed.
Dec 1, 13:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 08:07 PST
Scheduled - The MobiFone network in Vietnam is conducting an emergency maintenance from 1 Dec 2021 at 08:00 PST until 1 Dec 2021 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from MobiFone handsets.
Dec 1, 03:58 PST
Flex - Delays Accepting Inbound and Initiating Outbound for a Subset of Calls
Resolved - We are no longer experiencing issues with delayed call queue times in Flex. This incident has been resolved.
Dec 1, 11:49 PST
Update - We are no longer experiencing issues with delayed call queue times in Flex. This incident has been resolved.
Dec 1, 11:14 PST
Update - Delayed call queue times in Flex were causing Delays accepting inbound and initiating outbound for a subset of calls. Flex is now operating normally. We will continue to monitor for system stability for the next 24 hours. We’ll provide another update in 24 hours or as soon as more information becomes available.
Nov 30, 15:46 PST
Monitoring - Call queue times in Flex are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Nov 30, 13:29 PST
Update - We are investigating elevated call queue times for a subset of Flex customers. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 30, 12:45 PST
Investigating - We are investigating elevated call queue times for a subset of Flex customers. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Nov 30, 12:22 PST
SMS Delivery Delays to Nigeria Airtel
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Nigeria Airtel. This incident has been resolved.
Dec 1, 11:06 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Nigeria Airtel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 1, 09:20 PST
Update - We are still experiencing SMS delivery delays when sending messages to Nigeria Airtel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 1, 06:43 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Nigeria Airtel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 1, 04:46 PST
SMS and MMS Latency for a Subset of Twilio Customers
Resolved - We are no longer experiencing latency when sending MMS and SMS. This incident has been resolved.
Dec 1, 10:38 PST
Monitoring - We are observing recovery with SMS and MMS latency when sending to US and Canadian networks. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 mins or as soon as more information becomes available.
Dec 1, 10:10 PST
Update - We are experiencing elevated SMS and MMS latency when sending to US and Canadian networks for a small subset of Twilio customers. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 1, 09:55 PST
Investigating - Our monitoring systems have detected a potential issue with high latency for MMS sending. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 1, 09:35 PST
Russia SMS Carrier Maintenance - Tele2
Completed - The scheduled maintenance has been completed.
Dec 1, 10:08 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 06:09 PST
Scheduled - The Tele2 network in Russia is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
Nov 22, 06:09 PST
SMS Delivery Report Delays to US Networks from a Small Subset of Twilio US Short Codes
Resolved - We are no longer experiencing SMS delivery report delays when sending messages to US networks from Twilio US short codes. This incident has been resolved.
Dec 1, 09:52 PST
Monitoring - We are observing recovery in delivery report delays when sending to US networks from Twilio US short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 1, 07:58 PST
Update - We are experiencing SMS delivery report delays when sending messages to US networks from a small subset of Twilio US short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 1, 07:34 PST
Investigating - Our monitoring systems have detected a potential issue with SMS delivery report delays for a small subset US short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 1, 07:23 PST
Small Subset of Twilio Customers Unable to Access Verify
Resolved - We have fully investigated the Verify issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Dec 1, 06:54 PST
Investigating - Our monitoring systems have detected a potential issue with Verify for a small subset of Twilio customers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 1, 06:49 PST
Nov 30, 2021
Russia SMS Carrier Maintenance - MTS
Completed - The scheduled maintenance has been completed.
Nov 30, 21:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 20:30 PST
Scheduled - The MTS network in Russia is conducting an emergency maintenance from 30 Nov 2021 at 20:30 PST until 30 Nov 2021 at 21:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from MTS Russia handsets.
Nov 30, 05:09 PST
SMS Delivery Delays to Vodafone in Egypt
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodafone in Egypt. This incident has been resolved.
Nov 30, 18:59 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodafone in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 30, 16:59 PST
Update - We are experiencing SMS delivery delays when sending messages to Vodafone in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 30, 14:58 PST
Update - We are experiencing SMS delivery delays when sending messages to Vodafone in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 30, 14:03 PST
Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Vodafone in Egypt. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 30, 13:52 PST
Flex Orchestration Limit Reached Causing 500 Errors
Resolved - Flex Orchestration was degraded for 7 minutes between 13:26 and 13:33 Pacific Time on 11/30/2021. During this period, customers may have experienced 500 errors. The issue has now been resolved.
Nov 30, 14:05 PST
MMS Delivery Delays from a Subset of Twilio US Short Codes to US Carriers
Resolved - We are no longer experiencing MMS delivery delays when sending messages to US Networks from Twilio short codes. This incident has been resolved.
Nov 30, 10:22 PST
Monitoring - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant MMS delivery from Twilio short codes at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 30, 08:25 PST
Update - We are still experiencing MMS delivery delays from a Subset of Twilio US Short Codes to US Carriers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Nov 30, 04:53 PST
Investigating - We are experiencing MMS delivery delays from a Subset of Twilio US Short Codes to US Carriers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Nov 30, 03:15 PST
SMS Delivery Delays to ISP Telecom (313-994) In Canada
Resolved - We are no longer experiencing SMS report delays when sending messages to ISP Telecom (313-994) In Canada. This incident has been resolved.
Nov 30, 05:45 PST
Monitoring - We are observing recovery in SMS report delays when sending messages to ISP Telecom (313-994) In Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 30, 04:08 PST
Update - We are still experiencing SMS delivery report delays when sending messages to ISP Telecom (313-994) In Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 30, 02:13 PST
Investigating - We are experiencing SMS delivery report delays when sending messages to ISP Telecom (313-994) In Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 30, 00:14 PST
MMS Delivery Degradation from Twilio Short Codes to US Carriers
Resolved - We are no longer experiencing MMS delivery delays from Twilio Short Codes to US Carriers. This incident has been resolved.
Nov 30, 02:33 PST
Update - Please find the current MMS delivery status from Twilio short codes for the major carriers below:

AT&T (status - Operational, with delivery receipt delays for a subset of short codes)
T-Mobile (status - Operational, with delivery receipt delays for a subset of Short Code)
Sprint (status - Operational, with delivery receipt delays for a subset of Short Code)
Verizon (status - Operational, with delivery receipt delays for a subset of Short Code)
MetroPCS (status - Operational, with delivery receipt delays for a subset of Short Code)

We will provide another update in 2 hours or as soon as we have any new information to share.
Nov 30, 00:49 PST
Update - Please find the current MMS delivery status from Twilio short codes for the major carriers below:

AT&T (status - Operational, with delivery receipt delays for a subset of short codes)
T-Mobile (status - Operational, with delivery receipt delays for a subset of short codes)
Sprint (status - Operational, with delivery receipt delays for a subset of short codes)
Verizon (status - Operational, with delivery receipt delays for a subset of short codes)
MetroPCS (status - Operational, with delivery receipt delays for a subset of short codes)

We will provide another update in 2 hours or as soon as we have any new information to share.
Nov 29, 22:30 PST
Update - Please find the current MMS delivery status from Twilio short codes for the major carriers below:

AT&T (status - Operational, with delivery receipt delays for a subset of short codes)
T-Mobile (status - Operational, with delivery receipt delays for a subset of short codes)
Sprint (status - Operational, with delivery receipt delays for a subset of short codes)
Verizon (status - Operational, with delivery receipt delays for a subset of short codes)
MetroPCS (status - Operational, with delivery receipt delays for a subset of short codes)

We will provide another update in 2 hours or as soon as we have any new information to share.
Nov 29, 20:30 PST
Update - Please find the current MMS delivery status from Twilio short codes for the major carriers below:

AT&T (status - Operational, with delivery receipt delays for a subset of Short Code)
T-Mobile (status - Operational, with delivery receipt delays for a subset of Short Code)
Sprint (status - Operational, with delivery receipt delays for a subset of Short Code)
Verizon (status - Operational, with delivery receipt delays for a subset of Short Code)
MetroPCS (status - Operational, with delivery receipt delays for a subset of Short Code)

We will provide another update in 2 hours or as soon as we have any new information to share.
Nov 29, 18:35 PST
Update - Please find the current MMS delivery status from Twilio short codes for the major carriers below:

AT&T (status - Operational, with delivery receipt delays for a subset of Short Code)
T-Mobile (status - Operational, with delivery receipt delays for a subset of Short Code)
Sprint (status - Operational, with delivery receipt delays for a subset of Short Code)
Verizon (status - Operational, with delivery receipt delays for a subset of Short Code)
MetroPCS (status - Operational, with delivery receipt delays for a subset of Short Code)

We will provide another update in 2 hours or as soon as we have any new information to share.
Nov 29, 16:37 PST
Update - Please find the current MMS delivery status from Twilio short codes for the major carriers below:

AT&T (status - Operational, with delivery receipt delays for a subset of Short Code)
T-Mobile (status - Operational, with delivery receipt delays for a subset of Short Code)
Sprint (status - Operational, with delivery receipt delays for a subset of Short Code)
Verizon (status - Operational, with delivery receipt delays for a subset of Short Code)
MetroPCS (status - Operational, with delivery receipt delays for a subset of Short Code)

We will provide another update in 2 hours or as soon as we have any new information to share.
Nov 29, 14:49 PST
Update - Please find the current MMS delivery status from Twilio short codes for the major carriers below:

AT&T (status - Delayed from a subset of Twilio short codes, with delivery receipt delays)
T-Mobile (status - Operational, with delivery receipt delays)
Sprint (status - Operational, with delivery receipt delays)
Verizon (status - Operational, with delivery receipt delays)
MetroPCS (status - Operational, with delivery receipt delays)

We will provide another update in 2 hours or as soon as we have any new information to share.
Nov 29, 12:43 PST
Update - Please find the current MMS delivery status from Twilio short codes for the major carriers below:

AT&T (status - Delayed from a subset of Twilio short codes)
T-Mobile (status - Delayed from a subset of Twilio short codes)
Sprint (status - Delayed from a subset of Twilio short codes)
Verizon (status - Delayed)
MetroPCS (status - Delayed from a subset of Twilio short codes)

We will provide another update in 2 hours or as soon as we have any new information to share.
Nov 29, 10:38 PST
Investigating - Due to sustained high traffic on the US carrier networks, we are currently experiencing MMS delivery delays from Twilio short codes.  Messages are queued due to capacity shortage and customers may see delays when sending to certain US carriers. 

Please find the current delivery status for the major carriers below:
AT&T (status - Delayed, with delivery receipt delays)
T-Mobile (status - Delayed, with delivery receipt delays)
Sprint (status - Delayed, with delivery receipt delays)
Verizon (status - Delayed, with delivery receipt delays)
MetroPCS (status - Delayed, with delivery receipt delays)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 29, 08:56 PST
Mexico SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Nov 30, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 00:00 PST
Scheduled - Our SMS Carrier partner in Mexico is conducting an emergency maintenance from 30 Nov 2021 at 00:00 PST until 30 Nov 2021 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Mexico handsets.
Nov 29, 04:20 PST
SMS Delivery Degradation from Twilio Short Codes to US Carriers
Resolved - We are no longer experiencing SMS Delivery delays from Twilio Short Codes to US Carriers. This incident has been resolved.
Nov 30, 01:11 PST
Investigating - Please find the current SMS delivery status from Twilio short codes for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Sprint (status - Operational)
Verizon (status - Operational)
MetroPCS (status - Operational)
US Cellular (status - Operational)
Proximus Mobility (status - Operational - Delayed delivery reports from a subset of short code)
Altice (status - Operational - Delayed delivery reports from a subset of short code)

We will provide another update in 2 hours or as soon as we have any new information to share.
Nov 29, 23:01 PST
Monitoring - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant MMS delivery from Twilio major carriers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 29, 23:00 PST
Update - Please find the current SMS delivery status from Twilio short codes for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Sprint (status - Operational)
Verizon (status - Operational)
MetroPCS (status - Operational)
US Cellular (status - Operational - Delayed delivery reports from a subset of short codes)

We will provide another update in 2 hours or as soon as we have any new information to share.
Nov 29, 21:00 PST
Update - Please find the current SMS delivery status from Twilio short codes for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Sprint (status - Operational)
Verizon (status - Operational)
MetroPCS (status - Operational)
US Cellular (status - Operational - Delayed delivery reports from a subset of short codes)

We will provide another update in 2 hours or as soon as we have any new information to share.
Nov 29, 19:00 PST
Update - Please find the current SMS delivery status from Twilio short codes for the major carriers below:
AT&T (status - Operational)
T-Mobile (status - Operational)
Sprint (status - Operational)
Verizon (status - Operational)
MetroPCS (status - Operational)
US Cellular (status - Operational - Delayed delivery reports from a subset of short code)
We will provide another update in 2 hours or as soon as we have any new information to share.
Nov 29, 17:05 PST
Update - Please find the current SMS delivery status from Twilio short codes for the major carriers below:
AT&T (status - Operational)
T-Mobile (status - Operational)
Sprint (status - Operational)
Verizon (status - Operational)
MetroPCS (status - Operational)
US Cellular (status - Operational - Delayed delivery reports from a subset of short code)
We will provide another update in 2 hours or as soon as we have any new information to share.
Nov 29, 15:16 PST
Update - Please find the current SMS delivery status from Twilio short codes for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Sprint (status - Operational)
Verizon (status - Operational)
MetroPCS (status - Operational)
US Cellular (status - Delayed to a subset of numbers)

We will provide another update in 2 hours or as soon as we have any new information to share.
Nov 29, 13:37 PST
Update - Please find the current SMS delivery status from Twilio short codes for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Sprint (status - Operational)
Verizon (status - Operational)
MetroPCS (status - Operational)
US Cellular (status - Delayed)

We will provide another update in 2 hours or as soon as we have any new information to share.
Nov 29, 11:25 PST
Investigating - Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio short codes. Messages are queued due to capacity shortage and customers may see delays when sending to certain US carriers.

Please find the current delivery status for the major carriers below:
AT&T (status - Operational)
T-Mobile (status - Operational)
Sprint (status - Operational)
Verizon (status - Operational, with delivery receipt delays)
MetroPCS (status - Operational)
US Cellular (status - Delayed)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 29, 09:36 PST
Nov 29, 2021
Indonesia SMS Carrier Maintenance - Telkomsel
Completed - The scheduled maintenance has been completed.
Nov 29, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 22:00 PST
Scheduled - The Telkomsel network in Indonesia is conducting an emergency maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to Telkomsel handsets.
Nov 29, 02:32 PST
Germany SMS Carrier Maintenance - Vodafone
Completed - The scheduled maintenance has been completed.
Nov 29, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 20:00 PST
Scheduled - The Vodafone network in Germany is conducting a planned maintenance from 29 Nov 2021 at 20:00 PST until 29 Nov 2021 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone Germany handsets.
Nov 17, 04:13 PST
Norway SMS Carrier Maintenance - TELIA (NetCom)
Completed - The scheduled maintenance has been completed.
Nov 29, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 16:00 PST
Scheduled - The TELIA (NetCom) network in Norway is conducting a planned maintenance from 29 Nov 2021 at 16:00 PDT until 29 Nov 2021 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from TELIA (NetCom) handsets.
Nov 5, 05:02 PDT
Russia SMS Carrier Maintenance - Beeline
Completed - The scheduled maintenance has been completed.
Nov 29, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 16:00 PST
Scheduled - The Beeline Telecom network in Russia is conducting a planned maintenance from 29 Nov 2021 at 16:00 PST until 29 Nov 2021 at 19:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline handsets.
Nov 24, 02:38 PST
SMS Delivery Degradation from Twilio Toll-Free Numbers to US Carriers
Resolved - This incident has been resolved.
Nov 29, 17:32 PST
Update - We are no longer experiencing SMS delivery delays when sending messages from Twilio Toll Free Numbers i to US Carriers. This incident has been resolved.
Nov 29, 17:17 PST
Update - Our monitoring continues to show overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Toll-Free Numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 29, 15:26 PST
Update - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Toll-Free Numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 29, 13:42 PST
Monitoring - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Toll-Free Numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 29, 11:33 PST
Investigating - Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio toll-free numbers. Messages are queued due to capacity shortage and customers may see delays when sending to certain US carriers.

Please find the current delivery status for the major carriers below:
AT&T (status - Operational)
T-Mobile (status - Operational)
Sprint (status - Operational)
Verizon (status - Delayed)
MetroPCS (status - Operational)
US Cellular (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 29, 09:42 PST
Russia SMS Carrier Maintenance - Megafon
Completed - The scheduled maintenance has been completed.
Nov 29, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 13:00 PST
Scheduled - The Megafon network in Russian Federation is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Oct 31, 23:56 PDT
Kazakhstan SMS Carrier Maintenance - Altel & Tele2
Completed - The scheduled maintenance has been completed.
Nov 29, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 12:00 PST
Scheduled - The Altel & Tele2 network in Kazakhstan is conducting an emergency maintenance from 29 Nov 2021 at 12:00 PST until 29 Nov 2021 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Altel & Tele2 handsets.
Nov 29, 03:10 PST
Russia SMS Carrier Maintenance - Beeline
Completed - The scheduled maintenance has been completed.
Nov 29, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 13:02 PST
Scheduled - The Beeline Telecom network in Russia is conducting an emergency maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline handsets.
Nov 24, 05:04 PST
Russia SMS Carrier Maintenance - Tele2
Completed - The scheduled maintenance has been completed.
Nov 29, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 12:00 PST
Scheduled - The Tele2 network in Russia is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
Nov 22, 06:07 PST
Elevated Call Queue Times in Flex
Resolved - Delays in Flex call queue times has been resolved and Flex is operating normally at this time. This incident is resolved.
Nov 29, 14:30 PST
Monitoring - Flex call queue times are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Nov 29, 13:53 PST
Update - We are investigating elevated call queue times for a subset of Flex customers. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Nov 29, 13:20 PST
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 29, 13:13 PST
Indonesia SMS Carrier Maintenance - Telkomsel
Completed - The scheduled maintenance has been completed.
Nov 29, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 10:00 PST
Scheduled - The Telkomsel network in Indonesia is conducting an emergency maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to Telkomsel handsets.
Nov 29, 02:29 PST
MMS DLR Delays via a Subset of Twilio Short Codes to Multiple US Networks
Resolved - We have consolidated the monitoring of MMS delivery issues. Please follow this incident for updates: https://status.twilio.com/incidents/v2z70b2xsnzd
Nov 29, 09:00 PST
Update - We are experiencing MMS DLR delays to multiple US networks via a small subset of Twilio short codes. Actual delivery delays are not being observed. Our engineers continue to with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Nov 29, 07:26 PST
Update - A previous update noted that delivery delays were observed via a subset of Twilio long codes; this was incorrect. We are experiencing MMS delivery delays to multiple US networks via a small subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 29, 07:05 PST
Investigating - Our monitoring systems have detected a potential issue with delivery delays to multiple US networks from a subset of Twilio long codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 29, 06:52 PST
Nov 28, 2021
SMS Delivery Delays to Orange Network Mali
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange network Mali. This incident has been resolved.
Nov 28, 17:53 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange network Mali. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 28, 16:01 PST
Update - We are continuing to experience SMS delivery delays when sending messages to the Orange network in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 28, 14:46 PST
Investigating - We are experiencing SMS delivery delays when sending messages to the Orange network in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 28, 13:48 PST
SMS Delivery Delays to Brazil CBTC Network
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Brazil CBTC Network. This incident has been resolved.
Nov 28, 11:52 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Brazil CBTC Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 28, 10:01 PST
Update - We are still experiencing SMS delivery delays when sending messages to Brazil CBTC Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 28, 08:08 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Brazil CBTC Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 28, 07:14 PST
SMS Delivery Delays to Tanzania Vodacom Network
Resolved - SMS delivery was degraded for 43 minutes between 20:26 and 21:09 Pacific Time on 11/27/2021. During this period, customers may have experienced SMS delivery delays to Tanzania Vodacom Network. The issue has now been resolved.
Nov 28, 10:28 PST
Nov 27, 2021
Twilio Console, Blog, and Marketing Website Failing to Load
Resolved - We are no longer seeing downtime with Console, Docs, Marketing site and is operating normally at this time.This incident has been resolved.
Nov 27, 20:15 PST
Monitoring - We are no longer seeing downtime with Console, Docs, and Marketing site. We will continue monitoring and will provide another update in 2 hours or as soon as more information becomes available.
Nov 27, 18:25 PST
Investigating - We've become aware of a potential issue with the Console, Docs, and Marketing site. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 27, 17:45 PST
Russia SMS Carrier Maintenance - Tele2
Completed - The scheduled maintenance has been completed.
Nov 27, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 12:00 PST
Scheduled - The Tele2 network in Russia is conducting a planned maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
Nov 22, 06:06 PST
Russia SMS Carrier Maintenance - Megafon
Completed - The scheduled maintenance has been completed.
Nov 27, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 12:00 PST
Scheduled - The Megafon network in Russian Federation is conducting an emergency maintenance on below dates. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Nov 22, 05:30 PST
SMS Delivery Delays from Twilio to Brazil
Resolved - We are no longer experiencing SMS delivery delays when sending messages from Twilio to Brazil CBTC Network. This incident has been resolved.
Nov 27, 13:12 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages from Twilio to Brazil CBTC Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 27, 12:13 PST
Update - We are experiencing SMS delivery delays when sending messages from Twilio to Brazil CBTC Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 27, 10:25 PST
Update - We are experiencing SMS delivery delays when sending messages from Twilio to Brazil CBTC Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 27, 09:23 PST
Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays from Twilio to Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 27, 09:15 PST
SMS delivery delays from Twilio Short Codes to US
Resolved - We are no longer experiencing SMS delivery delays when sending messages from Twilio Shortcodes to US Cellular. This incident has been resolved.
Nov 27, 13:07 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Twilio short codes to US Cellular Carrier in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 27, 11:27 PST
Update - We are still experiencing SMS delivery delays when sending messages from Twilio short codes to US Cellular Carrier in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 27, 09:47 PST
Update - We are experiencing SMS delivery delays when sending messages from Twilio short codes to US Cellular Carrier in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 27, 08:47 PST
Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays from Twilio Short codes to US Cellular. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 27, 08:32 PST
SMS Delivery Delays to Vinaphone Network in Vietnam
Resolved - We are no longer experiencing SMS delivery delays when sending messages to when sending messages to Vinaphone Network in Vietnam. This incident has been resolved.
Nov 27, 11:20 PST
Update - We are observing recovery in SMS delivery delays when sending messages to Vinaphone Network in Vietnam. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 27, 09:34 PST
Update - We are observing recovery in SMS delivery delays when sending messages to Vinaphone Network in Vietnam. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 27, 07:34 PST
Update - We are observing recovery in SMS delivery delays when sending messages to Vinaphone Network in Vietnam. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 27, 05:35 PST
Update - We are observing recovery in SMS delivery delays when sending messages to Vinaphone Network in Vietnam. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 27, 03:41 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vinaphone Network in Vietnam. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 27, 00:58 PST
Update - We are experiencing SMS delivery delays when sending messages to Vinaphone Network in Vietnam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 27, 00:18 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Vinaphone Network in Vietnam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Nov 26, 23:21 PST
SMS delivery delays from Twilio Pre-Registered Senders ID to Mexico Carrier
Resolved - We are no longer experiencing SMS delivery delays when sending messages from Twilio Pre-Registered senders ID to Mexico Carriers.. This incident has been resolved.
Nov 27, 10:49 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to from Twilio Pre-Registered Senders ID to Mexico Carriers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 27, 09:52 PST
Update - We are experiencing SMS delivery delays when sending messages to SMS delivery delays from Twilio Pre-Registered Senders ID to Mexico Carriers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 27, 08:56 PST
Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays from Twilio Pre-Registered senders ID to Mexico Carriers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 27, 08:49 PST
SMS Delivery Delays from Twilio Short Codes to US Carriers
Resolved - This incident is now resolved
Nov 27, 06:01 PST
Update - Please find the current SMS delivery status from Twilio Short Codes for the major carriers below that may affect both Twilio SMS and Verify:

AT&T (status - Operational)
T-Mobile (status - Operational)
Sprint (status - Operational)
Verizon (status - Operational)
MetroPCS (status - Operational)
US Cellular (status - Delayed)

We will provide another update in 8 hours or as soon as we have any new information to share.
Nov 27, 05:19 PST
Update - Please find the current SMS delivery status from Twilio Short Codes for the major carriers below that may affect both Twilio SMS and Verify:

AT&T (status - Operational)
T-Mobile (status - Operational)
Sprint (status - Operational)
Verizon (status - Operational)
MetroPCS (status - Operational)
US Cellular (status - Delayed)

We will provide another update in 4 hours or as soon as we have any new information to share.
Nov 27, 01:45 PST
Identified - Please find the current SMS delivery status from Twilio Short Codes for the major carriers below that may affect both Twilio SMS and Verify:

AT&T (status - Operational)
T-Mobile (status - Operational)
Sprint (status - Operational)
Verizon (status - Operational)
MetroPCS (status - Operational)
US Cellular (status - Delayed)

We will provide another update in 2 hours or as soon as we have any new information to share.
Nov 26, 23:52 PST
Monitoring - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Short Codes at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 26, 21:53 PST
Update - Please find the current SMS delivery status from Twilio Short Codes for the major carriers below that may affect both Twilio SMS and Verify:

AT&T (status - Operational)
T-Mobile (status - Operational)
Sprint (status - Operational)
Verizon (status - Operational)
MetroPCS (status - Operational)
US Cellular (status - Delayed)

In addition, we observed SMS delivery delays for SMS to Bandwidth network in the US over a subset of Twilio Short Codes between 18:00 and 18:30 Pacific Time today (Nov 26).

We will provide another update in 2 hours or as soon as we have any new information to share.
Nov 26, 19:53 PST
Update - Please find the current SMS delivery status from Twilio Short Codes for the major carriers below that may affect both Twilio SMS and Verify:

AT&T (status - Operational)
T-Mobile (status - Operational)
Sprint (status - Operational)
Verizon (status - Operational)
MetroPCS (status - Operational)
US Cellular (status - Delayed)

We will provide another update in 2 hours or as soon as we have any new information to share.
Nov 26, 19:26 PST
Update - Please find the current SMS delivery status from Twilio Short Codes for the major carriers below that may affect both Twilio SMS and Verify:

AT&T (status - Operational)
T-Mobile (status - Operational)
Sprint (status - Operational)
Verizon (status - Operational)
MetroPCS (status - Operational)
US Cellular (status - Delayed)

We will provide another update in 2 hours or as soon as we have any new information to share.
Nov 26, 17:26 PST
Update - Please find the current SMS delivery status from Twilio Short Codes for the major carriers below that may affect both Twilio SMS and Verify:

AT&T (status - Operational)
T-Mobile (status - Operational)
Sprint (status - Operational)
Verizon (status - Operational)
MetroPCS (status - Operational)
US Cellular (status - Delayed)

We will provide another update in 2 hours or as soon as we have any new information to share.
Nov 26, 15:41 PST
Update - Please find the current SMS delivery status from Twilio Short Codes for the major carriers below that may affect both Twilio SMS and Verify:

AT&T (status - Operational)
T-Mobile (status - Operational)
Sprint (status - Operational)
Verizon (status - Operational)
MetroPCS (status - Operational)
US Cellular (status - Delayed)

We will provide another update in 2 hours or as soon as we have any new information to share.
Nov 26, 13:49 PST
Update - Please find the current SMS delivery status from Twilio Short Codes for the major carriers below that may affect both Twilio SMS and Verify:

AT&T (status - Operational)
T-Mobile (status - Operational)
Sprint (status - Operational)
Verizon (status - Operational)
MetroPCS (status - Operational)
US Cellular (status - Delayed)

We will provide another update in 2 hours or as soon as we have any new information to share.
Nov 26, 11:49 PST
Update - Please find the current SMS delivery status from Twilio Short Codes for the major carriers below that may affect both Twilio SMS and Verify:

AT&T (status - Operational)
T-Mobile (status - Delayed from a subset of short codes)
Sprint (status - Delayed from a subset of short codes)
Verizon (status - Operational)
MetroPCS (status - Delayed from a subset of short codes)
US Cellular (status - Delayed)

We will provide another update in 2 hours or as soon as we have any new information to share.
Nov 26, 10:00 PST
Investigating - Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio Short Codes. Messages are queued due to capacity shortage and customers may see delays when sending to certain US carriers.

Please find the current delivery status for the major carriers below:
AT&T (status - Operational)
T-Mobile (status - Operational)
Sprint (status - Operational)
Verizon (status - Operational)
MetroPCS (status - Operational)
US Cellular (status - Delayed)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 26, 09:07 PST
SMS Delivery Receipt Delays to Multiple Carriers in Brazil
Resolved - This incident has been resolved
Nov 27, 01:33 PST
Update - We are observing recovery in SMS delivery receipt delays when sending messages to multiple carriers in Brazil from short codes and alpha sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 26, 23:37 PST
Monitoring - We are observing recovery in SMS delivery receipt delays when sending messages to multiple carriers in Brazil from short codes and alpha sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 26, 21:37 PST
Update - We are still experiencing SMS delivery receipt delays when sending messages to multiple carriers in Brazil from short codes and alpha sender IDs, actual SMS delivery is not affected. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 26, 13:50 PST
Update - We are still experiencing SMS delivery receipt delays when sending messages to multiple carriers in Brazil from short codes and alpha sender IDs, actual SMS delivery is not affected. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 26, 09:50 PST
Update - We are still experiencing SMS delivery receipt delays when sending messages to multiple carriers in Brazil from short codes and alpha sender IDs, actual SMS delivery is not affected. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 26, 07:56 PST
Update - We are experiencing SMS delivery receipt delays when sending messages to multiple carriers in Brazil from short codes and alpha sender IDs, actual SMS delivery is not affected.
Nov 26, 07:02 PST
Investigating - We are experiencing SMS delivery delays when sending messages to multiple carriers in Brazil from shortcodes, sender ID and alpha sender ID. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 26, 06:22 PST
Nov 26, 2021
MMS Delivery Delays from Twilio Toll-Free Numbers to US Carriers
Resolved - Our monitoring has showed stable performance in the past few hours, and we are observing instant MMS delivery from and to Twilio Toll-Free numbers. As we expect the overall traffic continues to reduce throughout the rest of the day, we will now mark this incident as resolved.
Nov 26, 20:28 PST
Update - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant MMS delivery from and to Twilio Toll-Free Numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 26, 18:28 PST
Update - Please find the current MMS delivery status from Twilio Toll-Free Numbers for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Sprint (status - Operational)
Verizon (status - Operational)
MetroPCS (status - Operational)

In addition, we are seeing recovery in receiving MMS from T-mobile carriers to Twilio Toll-Free Numbers. We will provide another update in 2 hours or as soon as we have any new information to share.
Nov 26, 16:28 PST
Update - Please find the current MMS delivery status from Twilio Toll-Free Numbers for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational, with delivery receipt delays)
Sprint (status - Operational)
Verizon (status - Operational)
MetroPCS (status - Operational)

In addition, we are also experiencing intermittent issues receiving MMS from T-mobile carriers to Twilio Toll-Free Numbers. We will provide another update in 2 hours or as soon as we have any new information to share.
Nov 26, 14:33 PST
Monitoring - Please find the current MMS delivery delays from Twilio Toll-Free Numbers for the major carriers below:
AT&T (status - Operational)
T-Mobile (status - Operational, with delivery receipt delays)
Sprint (status - Operational)
Verizon (status - Operational)
MetroPCS (status - Operational)
We will provide another update in 2 hours or as soon as we have any new information to share.
Nov 26, 13:44 PST
Update - Please find the current MMS delivery delays from Twilio Toll-Free Numbers for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Delayed)
Sprint (status - Operational)
Verizon (status - Operational)
MetroPCS (status - Delayed)

We will provide another update in 2 hours or as soon as we have any new information to share.
Nov 26, 11:47 PST
Investigating - Due to sustained high traffic on the US carrier networks, we are currently experiencing MMS delivery delays from Twilio Toll-Free Numbers. Messages are queued due to capacity shortage and customers may see delays when sending to certain US carriers.

Please find the current delivery status for the major carriers below:
AT&T (status - Operational)
T-Mobile (status - Delayed)
Sprint (status - Operational)
Verizon (status - Operational)
MetroPCS (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 26, 10:16 PST
Data Processing Delays for Messaging Insights
Resolved - The issue with data processing for Messaging Insights has been resolved and Messaging Insights is operating normally at this time.
Nov 26, 19:35 PST
Monitoring - We have completed the emergency maintenance to address the root cause of the data processing issue with Messaging Insights. We are no longer seeing data mismatch when viewing the aggregation from Messaging Insights. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Nov 26, 19:05 PST
Update - We will be conducting an emergency maintenance at 6pm Pacific today to address the root cause of the data processing issue with Messaging Insights. We expect to see further degraded service for all customers during the maintenance, which is estimated to take 2 hours. Customers may see significant data mismatch when viewing the aggregation from Messaging Insights. We expect to provide another update by 8pm Pacific or as soon as we have more information to share.
Nov 26, 17:20 PST
Update - Our engineers have confirmed that further mitigation steps need to be taken in order to completely resolve the data processing issue for Messaging Insights. We are currently planning an emergency maintenance after 6pm Pacific today (Nov 26) to address the root cause. During the emergency maintenance window, we expect to see further degraded service for Messaging Insights for all customers. We expect to provide another update in 2 hours or as soon as we have more information about the maintenance details to share.
Nov 26, 15:29 PST
Identified - Our engineers have identified the issue causing data processing delays for Messaging Insights and have just rolled out a fix. We are monitoring our metrics to confirm if the change resolves the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 26, 14:30 PST
Update - We are investigating an issue with data processing for Messaging Insights. Customers may see a small scale of data mismatch when viewing the aggregation from Messaging Insights. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 26, 14:07 PST
Investigating - Our monitoring systems have detected a potential issue with Messaging Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 26, 13:47 PST
SMS delivery delays to Vodafone in Egypt
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodafone in Egypt. This incident has been resolved.
Nov 26, 17:35 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodafone in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 26, 15:54 PST
Update - We are still experiencing SMS delivery delays when sending messages to Vodafone in Egypt. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 26, 14:16 PST
Update - We are experiencing SMS delivery delays when sending messages to Vodafone in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 26, 13:16 PST
Investigating - We've become aware of a potential issue with SMS delivery delays to Vodafone in Egypt. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 26, 12:42 PST
SMS Delivery Delays from Twilio Toll-Free Numbers to US Carriers
Resolved - Our monitoring has showed stable performance in the past few hours, and we are observing instant SMS delivery from Twilio Toll-Free numbers. As we expect the overall traffic continues to reduce throughout the rest of the day, we will now mark this incident as closed.
Nov 26, 17:29 PST
Update - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery and SMS delivery receipt from Twilio Toll-Free numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 26, 15:33 PST
Monitoring - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery and SMS delivery receipt from Twilio Toll-Free numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 26, 13:33 PST
Update - Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery and SMS delivery receipt from Twilio Toll-Free numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 26, 11:33 PST
Update - Please find the current SMS delivery status from Twilio Toll-Free Numbers for the major carriers below:

AT&T (status - Operational, with delivery receipt delays)
T-Mobile (status - Operational, with delivery receipt delays)
Sprint (status - Operational, with delivery receipt delays)
Verizon (status - Operational, with delivery receipt delays)
MetroPCS (status - Operational, with delivery receipt delays)

We will provide another update in 2 hours or as soon as we have any new information to share.
Nov 26, 10:22 PST
Investigating - Due to sustained high traffic on the US carrier networks, we are currently experiencing SMS delivery delays from Twilio Toll-Free Numbers. Messages are queued due to capacity shortage and customers may see delays when sending to certain US carriers.

Please find the current delivery status for the major carriers below:
AT&T (status - Delayed)
T-Mobile (status - Operational, with delivery receipt delays)
Sprint (status - Operational, with delivery receipt delays)
Verizon (status - Operational, with delivery receipt delays)
MetroPCS (status - Operational, with delivery receipt delays)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Nov 26, 10:04 PST
India SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Nov 26, 16:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 13:30 PST
Scheduled - Our SMS carrier partner in India is conducting a planned maintenance from 26 Nov 2021 at 13:30 PST until 26 Nov 2021 at 16:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from India handsets.
Nov 17, 04:27 PST
SMS Delivery Delays from Toll-Free Numbers to Telus and Rogers Canada
Resolved - We are no longer experiencing SMS delivery delays when sending messages from Toll-Free Numbers to Telus and Rogers Canada. This incident has been resolved.
Nov 26, 14:37 PST
Update - We are no longer observing SMS delivery delays when sending messages from Toll-Free Numbers to Rogers Canada, however delivery receipts are still delayed. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 26, 12:57 PST
Monitoring - We are no longer observing SMS delivery delays when sending messages from Toll-Free Numbers to Rogers Canada, however delivery receipts are still delayed. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 26, 10:57 PST
Update - We are still experiencing SMS delivery delays when sending messages from Toll-Free Numbers to Rogers Canada. SMS delivery to Telus is now fully recovered. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 26, 07:30 PST
Update - We are still experiencing SMS delivery delays when sending messages from Toll-Free Numbers to Telus and Rogers Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 26, 06:54 PST
Update - We are still experiencing SMS delivery delays when sending messages from Toll-Free Numbers to Telus and Rogers Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 26, 03:00 PST
Update - We are still experiencing SMS delivery delays when sending messages from Toll-Free Numbers to Telus and Rogers Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 26, 01:00 PST
Investigating - We are still experiencing SMS delivery delays when sending messages from Toll-Free Numbers to Telus and Rogers Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 26, 00:00 PST
Update - We continue to observe recovery in SMS delivery delays when sending messages from Toll-Free Numbers to Telus and Rogers Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 25, 22:15 PST
Update - We continue to observe recovery in SMS delivery delays when sending messages from Toll-Free Numbers to Telus and Rogers Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hours or as soon as more information becomes available.
Nov 25, 21:15 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages from Toll-Free Numbers to Telus and Rogers Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 25, 19:15 PST
Update - We are still experiencing SMS delivery delays when sending messages to Toll-Free Numbers to Telus and Roger Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 25, 17:25 PST
Update - We are experiencing SMS delivery delays when sending messages to Toll-Free Numbers to Telus and Roger Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 25, 16:25 PST
Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays from Toll-Free Canada numbers to Telus and Roger. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 25, 15:57 PST
On Call Engineers Are Investigating a Potential Issue With Account Based Rate Limits
Resolved - We have fully investigated the account based rate limits issue and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Nov 26, 11:38 PST
Investigating - Our monitoring systems have detected a potential issue with account based rate limits. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 26, 11:13 PST
SMS Delivery Delays to Multiple Carriers in Egypt
Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple carriers in Egypt. This incident has been resolved.
Nov 26, 10:08 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple carriers in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 26, 08:07 PST
Update - We are experiencing SMS delivery delays when sending messages to multiple carriers in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 26, 07:13 PST
Investigating - Our monitoring systems have detected a potential issue with outbound SMS delivery to Egypt. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 26, 07:06 PST
Vietnam SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Nov 26, 08:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 08:10 PST
Scheduled - Our SMS carrier partner in Vietnam is conducting an emergency maintenance from 26 Nov 2021 at 08:10 PST until 26 Nov 2021 at 08:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Vietnam handsets.
Nov 26, 03:56 PST
Automated Alert: No Customer Impact
Resolved - We have fully investigated the issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Nov 26, 05:19 PST
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 26, 04:58 PST
Calls API was degraded
Resolved - Calls API was degraded for 6 minutes between 04:45 PST and 04:51 Pacific Time on 11/26/2021. During this period, a small percentage of calls created from the API failed to initiate and there was a generalised increase in latency in our API responsesyeah . The issue has now been resolved.
Nov 26, 05:00 PST
Nov 25, 2021
Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

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