Status
Welcome to the Twilio status page. Here you will find real-time information about status of our services.
All Systems Operational
Programmable SMS Operational
Shortcode   Operational
MMS   Operational
SMS   Operational
SMPP   Operational
Programmable Voice Operational
PSTN   Operational
SIP   Operational
Client Web   Operational
Client Mobile   ? Operational
Conference   ? Operational
Recording   ? Operational
Queue   ? Operational
Text-to-Speech   ? Operational
Recording Transcriptions   Operational
TwiML   Operational
Voice Insights ᴮᴱᵀᴬ   Operational
Speech Recognition   Operational
Programmable Video Operational
Rooms   Operational
Network Traversal Service   ? Operational
Programmable Wireless   Operational
Programmable Fax ᴮᴱᵀᴬ   Operational
Elastic SIP Trunking   ? Operational
Interconnect   Operational
Sync ᴮᴱᵀᴬ   Operational
Programmable Chat   Operational
Authy   Operational
Flex   Operational
Lookup   ? Operational
Notify   Operational
Console   Operational
Phone Numbers   ? Operational
Studio   Operational
REST API   ? Operational
TaskRouter   ? Operational
Proxy ᴮᴱᵀᴬ   Operational
Runtime Operational
Pricing and Usage   Operational
Debugger   Operational
Documentation   Operational
Functions ᴮᴱᵀᴬ   Operational
Autopilot ᴮᴱᵀᴬ   Operational
Support Center   ? Operational
Twilio Training   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Uptime
Fetching
API Response Time - North America
Fetching
API Response Time - Europe
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Past Incidents
Nov 16, 2018
Completed - The scheduled maintenance has been completed.
Nov 16, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 22:00 PST
Scheduled - Our carrier partner for US/Canada Toll-Free SMS is conducting maintenance on their platform for Verizon (United States) SMS on Thursday November 15th, 22:00 - 02:00 Pacific Time. During this time customers may experience inbound and outbound message delays via Toll-Free numbers to and from Verizon handsets. Short Code and regular long code SMS is not expected to be affected.

Maintenance Period:
US Pacific: 11/15/2018 22:00 - 02:00
US Central: 11/16/2018 00:00 - 04:00
US Eastern: 11/16/2018 01:00 - 05:00
UTC: 11/16/2018 06:00 - 10:00
Nov 14, 09:49 PST
Nov 15, 2018
Completed - The scheduled maintenance has been completed.
Nov 15, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 19:01 PST
Scheduled - AT&T (United States) is conducting maintenance on their short code and Toll-Free SMS platform on Wednesday November 14th, 19:00 - 03:00 PT Pacific Time. During this time customers may experience intermittent inbound and outbound message delays via short codes and Toll-Free numbers to and from AT&T handsets. Long Code SMS is not expected to be affected.

Maintenance Period:
US Pacific: 11/14/2018 19:00 - 03:00
US Central: 11/14/2018 21:00 - 05:00
US Eastern: 11/14/2018 22:00 - 06:00
UTC: 11/15/2018 03:00 - 11:00
Nov 14, 09:34 PST
Resolved - This incident has been resolved. All delayed messages have been delivered and new messages are being delivered without delay.
Nov 15, 01:36 PST
Investigating - We are investigaing intermittant delays in outbound SMS delivery
Nov 15, 00:11 PST
Nov 14, 2018
Resolved - This incident has been resolved. All delayed messages have been delivered and new messages are being delivered without delay. All systems are operating normally.
Nov 14, 12:23 PST
Monitoring - From 10:43am to 11:20am PST, messages sent to international destinations are being processed with a delay. As of 11:21am PST messages sent to international destinations are being delivered without delay.
Nov 14, 11:30 PST
Investigating - We are investigating intermittent delays in outbound SMS delivery.
Nov 14, 11:15 PST
Resolved - The issue is confirmed to be resolved and all services are operating normally.
Nov 14, 02:04 PST
Investigating - We are observing SMS delivery degradation to and from Twilio mobile numbers in Chile. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Nov 13, 22:49 PST
Nov 12, 2018
Resolved - This incident has been resolved.
Nov 12, 18:52 PST
Monitoring - We have resolved the issue causing elevated errors for Programmable Voice through the REST API. Voice calls remained operational throughout. All systems are fully operational.
Nov 12, 18:38 PST
Investigating - We are currently experiencing elevated errors for Programmable Voice through the REST API. Voice calls are not impacted. Our engineers have identified the issue and are working to restore service. We will provide additional information as soon as possible.
Nov 12, 18:17 PST
Resolved - This incident has been resolved. All services are operating normally.
Nov 12, 18:25 PST
Monitoring - Inbound calls to Twilio phone numbers in Austria, Denmark, France and Germany are now restored. Our engineers continue to monitor to ensure full resolution.
Nov 12, 18:03 PST
Identified - We have detected a partial outage of inbound calls towards Twilio phone numbers in Austria, Denmark, France and Germany. We are working with our carrier partners to resolve this issue. We will provide an update as soon as possible.
Nov 12, 16:56 PST
Nov 11, 2018
Resolved - All services are operational.
Nov 11, 17:32 PST
Monitoring - We are seeing full recovery on SMS and MMS delays to AT&T and Cricket Wireless over US Short Codes and Toll-Free numbers. We will keep monitoring continue to work with our partners to confirm the issue is fully resolved.
Nov 11, 17:02 PST
Identified - Outbound and Inbound SMS and MMS to/from AT&T over US Short Codes and Toll-Free numbers continue to be delayed. Note that these delays are also occurring towards Cricket Wireless handsets. We continue to work with our partners to get the issue resolved. Next update in 2 hours.
Nov 11, 14:56 PST
Update - We continue to work with our partners to get the issue resolved. Note that MMS delivery to AT&T is also impacted over US Short Codes. Next update in 1 hour.
Nov 11, 13:46 PST
Investigating - We are observing elevated delivery delays towards AT&T handsets when using US Short Codes or US Toll-Free numbers. Inbound messages are also delayed. We are working with our carrier partner to resolve the issue. Next update in 30min.
Nov 11, 13:16 PST
Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018
Resolved - This incident has been resolved.
Nov 8, 09:05 PST
Monitoring - We are observing full recovery for short code and Toll-Free SMS delivery delays to AT&T handsets. Our teams will continue to monitor.
Nov 8, 08:35 PST
Investigating - We are observing delays in delivery of outbound SMS sent from short codes and Toll-Free numbers to the AT&T network in the US. SMS sent from long codes or to other networks are unaffected. We are actively working with our carrier partner to resolve the issue and will provide an update when we have further information.
Nov 8, 07:48 PST
Resolved - This incident has been resolved.
Nov 8, 05:49 PST
Update - We are currently observing recovery for short code SMS delivery delays to Sprint. There may however be further intermittent disruptions during the maintenance window which ends at 05:00 PDT / 13:00 UTC. We will continue to monitor for the duration of the maintenance window and provide updates if the situation changes.
Nov 8, 03:07 PST
Update - We are observing further delays in delivery of inbound and outbound short code SMS to and from the Sprint network in the US as a result of the Sprint platform maintenance. We will provide an update when we have further information
Nov 8, 02:45 PST
Monitoring - We are currently observing full recovery for short code SMS delivery delays for Sprint. There may however be further intermittent disruptions during the maintenance window. We will continue to monitor and provide updates if the situation changes.
Nov 8, 00:36 PST
Identified - Sprint is currently conducting maintenance on their SMS platform. The maintenance window is between 23:00 - 05:00 PDT (07:00 - 13:00 UTC). During this period, SMS to and and from Sprint devices may be delayed.
Nov 8, 00:07 PST
Investigating - We are observing delays in delivery of inbound and outbound short code SMS to and from the Sprint network in the US. SMS sent from long codes to the Sprint network are unaffected. We are actively working with our carrier partner to resolve the issue and will provide an update when we have further information.
Nov 7, 23:43 PST
Nov 7, 2018
Resolved - This incident has been resolved.
Nov 7, 05:14 PST
Investigating - We have detected an issue for inbound short code SMS from the Sprint network in the US. Outbound short code SMS to Sprint network are delivering but with delayed Message Status Events (delivery report). We will provide an update when we have further information.
Nov 7, 01:31 PST
Nov 6, 2018
Resolved - Speech Twiml processing issues have been resolved. All services are operating normally.
Nov 6, 22:37 PST
Monitoring - We are seeing recovery of the issue and Speech Twiml is being processed successfully. We are continuing to monitor the service.
Nov 6, 22:22 PST
Investigating - We are observing issues with speech Twiml not being executed for a small percentage of invocations. Our engineers are working on a resolution.
Nov 6, 21:51 PST
Resolved - The scheduled maintenance has been completed.
Nov 6, 04:34 PST
Monitoring - Verizon Wireless (United States) is conducting emergency maintenance for their inbound and outbound SMS platform tonight, Monday November 05, 21:00 - Tuesday November 06, 04:00 Pacific Time. Message delays on incoming and outgoing SMS to and from Verizon Wireless may occur intermittently during this period.
Nov 5, 22:21 PST
Nov 5, 2018
Resolved - All systems are opertaional.
Nov 5, 21:59 PST
Monitoring - We are observing recovery of delivery delay for Toll-Free messages. Our engineering team will continue to monitor and provide an update as soon as possible.
Nov 5, 20:38 PST
Update - Our engineers continue to work with carrier partner to resolve this issue. We will provide an update as soon as possible.
Nov 5, 19:38 PST
Update - We have identified an issue with delays in outbound messages from US Toll-free numbers. The delay for outbound messages is 7+minutes. We are still experiencing delays in inbound messages to US Toll-Free numbers. Our engineers are working with our carrier partner to resolve this issue. We will provide an update as soon as possible.
Nov 5, 16:53 PST
Identified - We are experiencing delays in receiving inbound toll-free messaging from our carrier partner for multiple US operators. Our carrier partner continues to troubleshoot the issues but we are currently experiencing messages delays of 11+ minutes for each message from multiple US operators. We will provide an update as soon as possible.
Nov 5, 16:05 PST
Resolved - All services are operational at this time.
Nov 5, 21:21 PST
Investigating - We are experiencing delivery report (DLR) degradation for US Short Code messages sent to Sprint handsets. We are working with our carrier partner to resolve the issue. We will provide an update as soon as possible.
Nov 5, 19:21 PST
Resolved - This incident has been resolved and we are observing full recovery to Claro network in Brazil.
Nov 5, 19:47 PST
Monitoring - We are observing recovery of delivery degradation to the Claro network in Brazil. Our engineering team will continue to monitor and provide an update as soon as possible.
Nov 5, 19:00 PST
Identified - We are observing delivery degradation to the Claro network in Brazil. We are working with our carrier partners to resolve the issue and will provide an update as soon as possible.
Nov 5, 18:17 PST
Resolved - All services are operating as expected.
Nov 5, 12:17 PST
Monitoring - We are seeing recovery with our Speech Recognition, our Engineers will continue to monitor.
Nov 5, 12:11 PST
Identified - We are currently experiencing issues with the speech Twiml as it is not being executed, our Engineers are working on a resolution.
Nov 5, 11:56 PST
Resolved - All services are operating as expected.
Nov 5, 12:05 PST
Update - We continue to monitor the system recovery, we'll provide the next update when all services are operational.
Nov 5, 11:43 PST
Update - We continue to monitor our system recovery, we will provide an update when we have new information.
Nov 5, 11:11 PST
Update - We are seeing intermittent failures, we're continuing to work on a solution that will resolve these issues.
Nov 5, 10:20 PST
Monitoring - We have identified the issue and our services have recovered, we'll continue to monitor.
Nov 5, 09:45 PST
Identified - We continue to experience an increase in failures, our Engineers are working to restore the services.
Nov 5, 09:28 PST
Monitoring - All services have recovered, our Engineers will continue to monitor the situation.
Nov 5, 09:06 PST
Update - We are continuing to investigate this issue.
Nov 5, 08:35 PST
Update - We are continuing to investigate this issue.
Nov 5, 08:34 PST
Update - We are continuing to investigate this issue.
Nov 5, 08:30 PST
Investigating - We continue to experience intermittent elevated error levels for programmable voice, SIP trunking, and conference calls. Affected customers experienced failed calls and conferences. Our engineers are working to resolve the issue. Next update within the hour.
Nov 5, 08:15 PST
Resolved - We have confirmed that delays with our toll free messaging provider sending messages to multiple US networks is now resolved.
Nov 5, 11:01 PST
Update - We are no longer observing delays with our toll free messaging provider sending messages to multiple US networks. We are continuing to monitor.
Nov 5, 10:31 PST
Identified - Our toll free messaging provider is experiencing delays in sending messages to multiple US networks. Our provider continues to troubleshoot the issues but we are currently experiencing messages delays of 1+ min for each message to all operators.
Nov 5, 10:12 PST
Resolved - All services are operational.
Nov 5, 10:28 PST
Monitoring - We have identified the issue and our services have recovered at this time. We'll continue to monitor the situation.
Nov 5, 09:46 PST
Identified - We continue to experience failures, our Engineers are working to restore services.
Nov 5, 09:32 PST
Monitoring - All services have recovered, our Engineers will continue to monitor the situation.
Nov 5, 09:05 PST
Investigating - We are experiencing degraded performance with TaskRouter and Flex. Tasks created via or conference instruction could remain in a different state than the conference and will not be updated correctly.
Nov 5, 08:50 PST
Resolved - All services are operational at this time.
Nov 5, 09:47 PST
Monitoring - All services have recovered, our Engineers will continue to monitor the situation
Nov 5, 09:06 PST
Investigating - We are currently experiencing failures with Functions and Webhook Invocations, out Engineers are working to resolve the issues.
Nov 5, 08:23 PST
Resolved - Programmable Voice and Conference calls experienced intermittent elevated error levels

We experienced elevated error levels for programmable voice, SIP trunking, and conference calls from 6:47 AM - 7:08 AM PST. Affected customers experienced failed calls and conferences. All systems are now operating normally and we continue to monitor the situation
Nov 5, 07:25 PST
Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018
Resolved - MMS delays have been resolved and all queues have drained. MMS delivery latency has returned to normal.
Nov 2, 20:45 PDT
Update - We are still seeing delays with MMS message delivery and continuing to work to resolve the issue.
Nov 2, 17:00 PDT
Update - We are still seeing delays sending and receiving MMS messages on US long codes. Our engineers are continuing to work to resolve the issue.
Nov 2, 12:01 PDT
Identified - We have detected delays sending and receiving MMS messages on US long codes. Our engineers are currently investigating.
Nov 2, 10:48 PDT
Resolved - We are no longer observing duplicate message delivery for SMS sent to handsets on the Sprint network. We will continue to monitor.
Nov 2, 16:23 PDT
Investigating - We are receiving reports of intermittent duplicate message delivery for SMS sent to handsets on the Sprint network. We're working on trying to reproduce the problem and are actively engaged with our carrier partners to identify the issue. We will provide an update as soon as possible.
Nov 2, 15:25 PDT
Resolved - All services are operating normally.
Nov 2, 09:04 PDT
Investigating - SMS to Orange customers in Mali is currently degraded. We are working with our carrier partners to resolve the issue and will provide additional information as it becomes available.
Nov 2, 06:56 PDT
Resolved - Resolved - All services are operating normally.
Nov 2, 07:02 PDT
Monitoring - SMS messages sent from US Toll Free Numbers towards Sprint USA handsets is currently stable. Our engineers are currently monitoring the traffic and we will provide an update shortly
Nov 2, 05:51 PDT
Investigating - We are experiencing delivery delays in SMS messages sent from US Toll Free Numbers towards Sprint USA handsets. We are working with our carrier partner to resolve the issue and will provide additional information as it becomes available.
Nov 2, 03:04 PDT
Resolved - All services are operating normally
Nov 2, 04:24 PDT
Investigating - We are experiencing SMS delivery failures to Nepal Telecom mobile numbers in Nepal. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Nov 2, 01:41 PDT
Resolved - Between 2:48am and 3:43am PST we experienced an issue where users who had configured two factor authentication (2FA) were unable to log into the account Console. The issue has been fixed by our engineers. All logins can proceed normally at this time.
Nov 2, 03:55 PDT