Status
Welcome to the Twilio status page. Here you will find real-time information about status of our services.
All Systems Operational
Programmable SMS Operational
Shortcode Operational
MMS Operational
SMS Operational
Programmable Voice Operational
PSTN Operational
SIP Operational
Client Web Operational
Client Mobile ? Operational
Conference ? Operational
Recording ? Operational
Queue ? Operational
Text-to-Speech ? Operational
Transcription ? Operational
TwiML Operational
Programmable Video Operational
Endpoint Connectivity Operational
Network Traversal Service ? Operational
Elastic SIP Trunking ? Operational
IP Messaging Operational
Authy Operational
Console Operational
Phone Numbers ? Operational
REST API ? Operational
TaskRouter ? Operational
Support Services ? Operational
Tools Operational
Lookup ? Operational
Pricing and Usage Operational
Monitor Operational
Operational
Degraded Performance
Partial Outage
Major Outage
System Metrics Month Week Day
API Uptime
Fetching
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Jul 29, 2016

No incidents reported today.

Jul 28, 2016

No incidents reported.

Jul 27, 2016

No incidents reported.

Jul 26, 2016

No incidents reported.

Jul 25, 2016
Resolved - All services are fully operational.
Jul 25, 13:01 PDT
Monitoring - API latency on Recordings has returned to normal levels.
Jul 25, 12:51 PDT
Investigating - We have observed a recurrence of API latency fetching recordings. On call engineers are investigating.
Jul 25, 11:34 PDT
Monitoring - We have identified and resolved the cause of increased latency on Recordings. Performance has returned to normal levels since 10:44am PDT.
Jul 25, 11:03 PDT
Investigating - We are seeing increased latency fetching recordings via API. This may be causing requests to time out.
Jul 25, 10:19 PDT
Jul 24, 2016
Resolved - All services are fully operational.
Jul 24, 18:39 PDT
Update - This issue has been resolved as of 14:26 PDT. Twilio on-call team will continue active monitoring.
Jul 24, 15:51 PDT
Monitoring - We have identified the cause of the degraded call quality as a network issue and engineers have been addressing. We have been seeing improvements in call quality since 14:26 PDT. Impacted calls during the time window were intermittent, with ~7% of calls affected, primarily inbound.
Jul 24, 15:00 PDT
Update - This issue affects a percentage of inbound calls to North American numbers. Affected calls would experience degraded quality of the calls.
Jul 24, 13:52 PDT
Investigating - We are investigating elevated inbound voice call quality issues with a carrier ISP. All Twilio services are fully operational and our engineers are working with the ISP to reroute traffic off the impacted routes. Next update in 60 minutes.
Jul 24, 13:10 PDT
Jul 23, 2016
Resolved - All services are fully operational.
Jul 23, 14:21 PDT
Monitoring - We confirm the removal of previously impacted routes from the carrier ISP. All Twilio services are fully operational. We will continue to monitor.
Jul 23, 13:48 PDT
Update - We continue to experience elevated inbound voice call quality issues with a carrier ISP. The ISP is in the process of removing the impacted routes. Next update in 60 minutes.
Jul 23, 12:56 PDT
Update - We continue to experience elevated inbound voice call quality issues with a carrier ISP. Our engineers are working with the ISP to reroute traffic off the impacted routes. Next update in 60 minutes.
Jul 23, 11:51 PDT
Identified - We are investigating elevated inbound voice call quality issues with a carrier ISP. All Twilio services are fully operational and our engineers are working with the ISP to reroute traffic off the impacted routes. Next update in 60 minutes.
Jul 23, 10:51 PDT
Resolved - We have determined the source of call quality errors are unrelated to Twilio Client. All services are fully operational.
Jul 23, 08:27 PDT
Update - We continue to investigate a small percentage of call quality errors for Twilio Client in our Ireland data center. Next update in 60 minutes.
Jul 23, 06:54 PDT
Update - We continue to investigate elevated call quality errors for Twilio Mobile and Web clients. Next update in 60 minutes.
Jul 23, 05:25 PDT
Update - We are investigating elevated call quality errors for Twilio Mobile and Web Clients. Next update in 30 minutes.
Jul 23, 04:48 PDT
Investigating - We are investigating elevated call quality errors
Jul 23, 04:41 PDT
Jul 22, 2016
Resolved - Our carrier partner has restored service in Brazil. We will continue monitoring. All services are fully operational.
Jul 22, 19:58 PDT
Identified - 50% of inbound calls are failing in Brazil. We continue to work with our carrier partner to resolve the issue. Next update in 2 hours.
Jul 22, 19:30 PDT
Update - 50% of inbound calls are failing in Brazil. We are working with our carrier partner to resolve the issue. Next update in 60 minutes.
Jul 22, 18:30 PDT
Investigating - We are experiencing inbound call failures in Brazil. We are actively investigating.
Jul 22, 18:00 PDT
Jul 21, 2016
Resolved - Inbound voice services in Brazil are now operating normally.
Jul 21, 12:37 PDT
Investigating - We are experiencing inbound call failures in Brazil. We are actively investigating.
Jul 21, 12:18 PDT
Jul 20, 2016
Resolved - All systems are operating normally
Jul 20, 11:15 PDT
Identified - We have implemented a fix and seeing service recovery.
Jul 20, 11:05 PDT
Investigating - We are experiencing a service interruption with Usage API. Our team is working on a fix.
Jul 20, 10:55 PDT
Resolved - All systems are operating normally
Jul 20, 09:22 PDT
Monitoring - Error rates are returning to normal levels. We are continuing active monitoring of service health.
Jul 20, 08:58 PDT
Update - Team continues to investigate elevated service latency and error rates across multiple services.
Jul 20, 08:27 PDT
Investigating - We are experiencing elevated error rates across multiple services. Investigation is ongoing.
Jul 20, 08:15 PDT
Jul 19, 2016
Resolved - All services are fully operational.
Jul 19, 11:39 PDT
Identified - We experienced intermittent errors between 11.14am and 11.26am across API, Client, Conferencing and SMS products due to networking issues at our data centers. Customers experienced higher levels of latencies and intermittent 500 errors when talking to Twilio services.
Jul 19, 11:39 PDT
Resolved - The service is fully operational.
Jul 19, 08:56 PDT
Identified - Between 8:39-8:46am PDT Global Conferencing service experienced elevated error rates.
Jul 19, 08:56 PDT
Jul 18, 2016

No incidents reported.

Jul 17, 2016

No incidents reported.

Jul 16, 2016

No incidents reported.

Jul 15, 2016

No incidents reported.