Status
Welcome to the Twilio status page. Here you will find real-time information about status of our services.
All Systems Operational
Programmable SMS Operational
Shortcode   Operational
MMS   Operational
SMS   Operational
SMPP   Operational
Programmable Voice Operational
PSTN   Operational
SIP   Operational
Client Web   Operational
Client Mobile   ? Operational
Conference   ? Operational
Recording   ? Operational
Queue   ? Operational
Text-to-Speech   ? Operational
Recording Transcriptions   Operational
TwiML   Operational
Voice Insights Beta   Operational
Speech Recognition   Operational
Programmable Video Operational
Rooms   Operational
Network Traversal Service   ? Operational
Programmable Wireless   Operational
Programmable Fax Beta   Operational
Elastic SIP Trunking   ? Operational
Interconnect   Operational
Sync Beta   Operational
Programmable Chat   Operational
Authy   Operational
Lookup   ? Operational
Notify   Operational
Console   Operational
Phone Numbers   ? Operational
Studio Beta   Operational
REST API   ? Operational
TaskRouter   ? Operational
Support Center   ? Operational
Twilio Training   Operational
Runtime Operational
Pricing and Usage   Operational
Debugger   Operational
Documentation   Operational
Functions Beta   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Uptime
Fetching
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
May 21, 2018

No incidents reported today.

May 20, 2018

No incidents reported.

May 19, 2018
Resolved - All TwiML bins have been restored.
May 19, 17:23 PDT
Update - Twilio Engineering is executing an operation which will restore any TwiML bins that are still missing and were created prior to 2018-05-18 at 3:00pm Pacific Time. This operation should complete service restoration. We will next update this status page when this operation is complete.
May 19, 09:52 PDT
Update - Our engineering team continues to finalize activities to restore service.
May 18, 22:28 PDT
Update - Majority of the affected Twiml Bins are now functioning again. Our engineering team is finalizing the activities to fully restore service.
May 18, 21:54 PDT
Identified - A small percentage of Twiml Bins continue to be unavailable. We have identified the root cause and our engineers are working on fixing the issue. We expect service to be fully restored in next couple of hours.
May 18, 21:54 PDT
Investigating - Access and requests to TwiML Bins are currently returning errors for some accounts, which is impacting Voice and Messaging apps built using them. Our engineers are investigating.
May 18, 20:48 PDT
May 17, 2018
Resolved - All systems are operating normally.
May 17, 21:36 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 17, 20:07 PDT
Update - We are continuing to investigate this issue with our carrier partners. We will provide another update in 1 hour.
May 17, 19:50 PDT
Investigating - Our monitoring systems have detected delivery-receipt delays for some messages to US short codes. Actual message delivery is not impacted.
May 17, 18:50 PDT
Resolved - All systems are operating normally.
May 17, 15:44 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 17, 15:24 PDT
Identified - The issue has been identified and a fix is being implemented.
May 17, 15:13 PDT
Investigating - We are currently experiencing elevated API error resulting in some Call and Conference creation failing as well as Numbers purchase and update. Our engineers are actively working on fixing the issue. Next update in 15min.
May 17, 15:12 PDT
This morning we investigated a problem customers were encountering while submitting LOA and billing info for porting requests. We have applied a fix and believe the issue has been resolved.
May 17, 10:11 PDT
Resolved - All systems are operating normally.
May 17, 09:59 PDT
Update - We're starting to see signs of recovery and will continue to monitor the issue.
May 17, 09:31 PDT
Investigating - Our engineering team is investigating an issue with delays in receiving SMS to German numbers. Outbound SMS sent to German handsets are delivering without disruption. Our engineers have escalated with our carrier partner and carrier is investigating the issue.
May 17, 08:52 PDT
Resolved - All systems are working normally at this time.
May 17, 08:00 PDT
Monitoring - Our carrier partner has fixed the issue and restored the service towards Malaysia U-Mobile Network. We continue to monitor.
May 17, 07:48 PDT
Update - Our engineering team continues to work with our carrier partner to restore service towards Malaysia U-Mobile Network. Next update will be provided in 4 hours.
May 17, 06:22 PDT
Update - Our engineering team is working with our carrier partner to restore service towards Malaysia U-Mobile Network. Next update will be provided in 2 hours.
May 17, 04:13 PDT
Identified - Issue has been identified on Malaysia U-mobile platform. Our carrier partner is working with Malaysia U-mobile for a fix to restore the service. Next update will be provided in 1 hour.
May 17, 03:11 PDT
Update - Our engineering team is working with our carrier partner to restore service towards Malaysia U-mobile. Next update will be provided in 1 hour.
May 17, 02:04 PDT
Investigating - Our engineering team is investigating an issue with delivery of messages towards Malaysia U-mobile. Our engineers have escalated with the carrier and carrier is investigating the issue.
May 17, 01:36 PDT
Resolved - Delivery issues for sending messages towards Japan NTT Docomo Network has been resolved
May 17, 04:27 PDT
Monitoring - Our carrier partner has fixed the issue and restored the service towards Japan NTT Docomo Network. We continue to monitor.
May 17, 04:08 PDT
Update - Our engineering team is working with our carrier partner to restore service towards Japan NTT Docomo network. Next update will be provided in 1 hour.
May 17, 03:28 PDT
Investigating - Our engineering team is investigating an issue with delivery of messages towards NTT Docomo Japan. Our engineers have escalated with our carrier partner and carrier is investigating the issue.
May 17, 02:52 PDT
Resolved - Delivery issue for messages sent towards Telkomsel Indonesia has been resolved.
May 17, 03:31 PDT
Monitoring - Our carrier partner has fixed the issue and restored the service towards Telkomsel Indonesia. We continue to monitor.
May 17, 02:38 PDT
Identified - Our carrier partner has identified the issue on their platform and carrier partner is working on a fix to restore the service towards Telkomsel Indonesia. Next update will be provided in 1 hour.
May 17, 02:21 PDT
Investigating - Our engineering team is investigating an issue with delivery of messages towards Telkomsel Indonesia. Our engineers have escalated with the carrier and carrier is investigating the issue.
May 17, 01:53 PDT
Resolved - All systems are operating normally.
May 17, 00:13 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 23:56 PDT
Update - Issue with wireless usage API is resolved and all systems are now operating normally. We continue to monitor.
May 16, 23:55 PDT
Update - Our engineering team continues to fix the issue with wireless usage API and we are seeing recovery in the systems and we expect to have this issue fixed in next 2 hours. We will provide next update in 2 hours.
May 16, 22:40 PDT
Update - Our engineering team continues to fix the issue with wireless usage API and verifying the accuracy of the results. We will provide next update in 4 hours.
May 16, 17:54 PDT
Update - Update: Our engineering team is continuing to fix the issue with wireless usage API. We will provide another update in 1 hour.
May 16, 16:33 PDT
Identified - Our engineers have identified an issue with wireless usage API returning inaccurate results and our engineering team is working on a fix for this issue.
May 16, 15:46 PDT
May 16, 2018
Resolved - All systems are operating normally.
May 16, 03:50 PDT
Monitoring - Our carrier partner rolled back a change made on their platform and we now observe complete recovery for sending messages from US and Canada Toll-free numbers and all systems are now operating normally. We continue to monitor.
May 16, 03:32 PDT
Identified - Our Carrier partner has identified the issue and continuing to fix the issue. We are observing recovery in sending messages from US and Canada Toll-free numbers. We will post an update when service has been fully recovered.
May 16, 03:13 PDT
Update - We are observing an industry wide outage with sending messages from US and Canada Toll-free numbers. We are working with our carrier partner to restore service. Next update will be provided in 1 hour.
May 16, 02:24 PDT
Investigating - We are currently experiencing an outage with sending messages from US and Canada Toll-free numbers, all outbound messages are affected at this time. We are working with our carrier partner to restore service.
May 16, 01:44 PDT
May 15, 2018
Resolved - All systems are operating normally.
May 15, 18:01 PDT
Monitoring - Update: SMS Pricing is caught up and all systems are now operating normally. We continue to monitor.
May 15, 17:01 PDT
Update - Our engineering team is continuing to fix the issue. We expect the SMS pricing to catch up in next 1 hour. We will provide another update in 1 hour.
May 15, 16:21 PDT
Update - Our engineering team is continuing to fix the issue. The current delay in logging pricing for SMS is about an hour. We expect the SMS pricing to catch up by end of the day. We will provide another update in 2 hours.
May 15, 14:08 PDT
Update - Our engineering team is continuing to fix the issue with delay for pricing logging for SMS. We will provide another update in 1 hour.
May 15, 12:45 PDT
Identified - Our engineering team has identified an issue where SMS pricing logging is delayed in the console and the REST API. We are working towards fixing the problem as soon as possible. Next update in 30 minutes.
May 15, 11:59 PDT
We experienced elevated rate of connection timeout errors for a few customers for their webhooks/callbacks between 9:25 PST and 10:53 PST. The issue has been fixed and all systems are operating normally.
May 15, 11:48 PDT
Resolved - This incident has been resolved.
May 15, 07:36 PDT
Update - Chat and Sync are now operating normally. All errors occurred between 6:34am PST and 6:39am PST. We continue to monitor.
May 15, 07:09 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 07:09 PDT
Investigating - We are experiencing elevated errors with Chat and Sync using both the API and SDKs. We are working on resolving the issues promptly.
May 15, 06:58 PDT
Resolved - All API calls to Messages, Calls and Recordings are now fully operational.
May 15, 07:15 PDT
Monitoring - Calls, Messages and Recordings are now being fetched successfully. We continue to monitor.
May 15, 06:50 PDT
Identified - Starting around 5:15am PST, we have been experiencing elevated failures to fetch lists of Calls, Messages and Recordings via API due to networking latency. We are actively working on resolving the issues. Net update in 30min.
May 15, 06:15 PDT
May 14, 2018
Resolved - All services are fully operational. No SMS were lost during the outage, only a very small number of SMS were delayed by roughly 1 hour.
May 14, 17:11 PDT
Monitoring - Inbound SMS Service to UK landlines has been restored and SMSs were queued and arrived roughly 1h late. We will continue to monitor.
May 14, 16:32 PDT
Investigating - We're observing failures in receiving SMSs to a small subset of UK Landline Numbers. We are actively working with our carrier partner to resolve the issue quickly.`
May 14, 16:13 PDT
Resolved - All systems are operating normally
May 14, 09:30 PDT
Update - All inbound calls in Italy are now completing successfully. We will continue to monitor.
May 14, 08:26 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 08:24 PDT
Update - We are seeing recovery for some of the affected numbers and we continue to work with our carrier partner to resolve the issue. Next update in 2 hours.
May 14, 06:30 PDT
Update - We continue to work with our carrier partner to resolve the issue. Next update in 2 hours.
May 14, 04:31 PDT
Investigating - We are experiencing inbound call failures on a subset of Italian geographic phone numbers specifically impacting Ancona, Firenze and Padova. We are working with our carrier partner to resolve the issue. Next update in 1 hour.
May 14, 03:32 PDT
May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.

May 10, 2018

No incidents reported.

May 9, 2018

No incidents reported.

May 8, 2018

No incidents reported.

May 7, 2018
Resolved - All systems are online and operational.
May 7, 17:33 PDT
Identified - The issue has been identified and a fix is being implemented.
May 7, 17:18 PDT
Investigating - We are currently experiencing an outage with US Toll-free SMS, all inbound and outbound messages are affected at this time. We are working with our carrier partner to restore service.
May 7, 17:02 PDT
Resolved - We have resolved the incident. All systems are operating normally.
May 7, 07:03 PDT
Update - We are still continuing to work with our carrier partners to resolve this issue. Next update in four hours.
May 7, 04:42 PDT
Investigating - We are experiencing a deliverability issue of DLRs for SMS messages sent to Sprint phone numbers in the US. SMS messages to Sprint phone numbers are successfully delivered but delivery reports, DLRs, are not. We are working with our carrier partners to resolve this issue. Next update within two hours.
May 7, 02:52 PDT