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      Scheduled maintenance
      System Metrics
      Inbound Call Failures to a Subset of Twilio Argentina Phone Numbers
      Update - We are continuing to observe a subset of call failures to Twilio Argentina phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jan 29, 2023 - 17:14 PST
      Update - We are continuing to observe a subset of call failures to Twilio Argentina phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jan 28, 2023 - 17:24 PST
      Update - We are continuing to observe a subset of call failures to Twilio Argentina phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jan 27, 2023 - 17:24 PST
      Update - We are continuing to observe a subset of call failures to Twilio Argentina phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jan 26, 2023 - 17:30 PST
      Update - We are continuing to observe a subset of call failures to Twilio Argentina phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jan 25, 2023 - 17:30 PST
      Update - We are continuing to observe a subset of call failures to Twilio Argentina phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Jan 24, 2023 - 17:34 PST
      Update - We are continuing to observe a subset of call failures to Twilio Argentina phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Jan 24, 2023 - 01:45 PST
      Update - We are continuing to observe a subset of call failures to Twilio Argentina phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Jan 23, 2023 - 18:01 PST
      Update - We are continuing to observe a subset of call failures to Twilio Argentina phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Jan 23, 2023 - 14:08 PST
      Update - We are continuing to observe a subset of call failures to Twilio Argentina phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 23, 2023 - 12:11 PST
      Investigating - We are observing a subset of call failures to Twilio Argentina phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jan 23, 2023 - 11:13 PST
      Russia SMS Carrier Maintenance - Tele2
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 09, 2023 - 12:00 PST
      Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 09 January 2023 at 12:00 PST until 30 January 2023 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      09 January 2023 at 12:00 PST until 09 January 2023 at 16:00 PST


      11 January 2023 at 12:00 PST until 11 January 2023 at 16:00 PST


      16 January 2023 at 12:00 PST until 16 January 2023 at 16:00 PST


      18 January 2023 at 12:00 PST until 18 January 2023 at 16:00 PST


      23 January 2023 at 12:00 PST until 23 January 2023 at 16:00 PST


      25 January 2023 at 12:00 PST until 25 January 2023 at 16:00 PST


      30 January 2023 at 12:00 PST until 30 January 2023 at 16:00 PST
      Uptime over the past 90 days. View historical uptime.
      PROGRAMMABLE MESSAGING Operational
      MMS Operational
      SMS Operational
      SMPP Operational
      Messaging Channels Operational
      Notify Operational
      Conversations Operational
      Messaging Insights Operational
      PROGRAMMABLE VOICE Operational
      PSTN Operational
      SIP Interface Operational
      Client Web Operational
      Client Mobile ? Operational
      Conference ? Operational
      Recording ? Operational
      Queue ? Operational
      Text-to-Speech ? Operational
      Recording Transcriptions Operational
      TwiML Operational
      Voice Insights Operational
      Speech Recognition Operational
      ACCOUNT SECURITY Operational
      90 days ago
      100.0 % uptime
      Today
      Authy 2FA Operational
      Verify ? Operational
      Authy App Operational
      Lookup ? Operational
      Verify Silent Network Auth Operational
      90 days ago
      100.0 % uptime
      Today
      Lookup Identity Match Operational
      90 days ago
      100.0 % uptime
      Today
      Lookup Line Type Intelligence [Legacy API] Operational
      90 days ago
      100.0 % uptime
      Today
      Lookup Line Type Intelligence [Twilio API] Operational
      90 days ago
      100.0 % uptime
      Today
      Lookup SIM Swap Operational
      90 days ago
      100.0 % uptime
      Today
      Legacy Identity MatchAndAttributes Operational
      90 days ago
      100.0 % uptime
      Today
      AUTOPILOT Operational
      ELASTIC SIP TRUNKING ? Operational
      FLEX Operational
      TaskRouter ? Operational
      Flex Application Platform Operational
      Flex Insights Operational
      INTERCONNECT Operational
      PHONE NUMBERS ? Operational
      PROGRAMMABLE CHAT Operational
      PROGRAMMABLE FAX Operational
      PROGRAMMABLE VIDEO Operational
      Group Rooms Operational
      Peer-to-Peer Rooms Operational
      Recordings Operational
      Compositions Operational
      Network Traversal Service ? Operational
      Go Rooms Operational
      TWILIO LIVE Operational
      PROXY Operational
      SERVERLESS Operational
      Studio Operational
      Functions Operational
      Assets Operational
      TwiML Bins Operational
      Sync Operational
      DEVELOPER TOOLS Operational
      Console Operational
      Event Streams Operational
      Debugger & Alerts Operational
      Documentation Operational
      REST API Operational
      Bulk Export Operational
      TWILIO PLATFORM Operational
      Billing Operational
      Customer Support Center ? Operational
      Other Operational
      Account Insights Operational
      Trust Hub Operational
      CARRIER NETWORK Degraded Performance
      SMS Long Code, North America Operational
      MMS Long Code, North America Operational
      SMS Short Code, North America Operational
      MMS Short Code, North America Operational
      SMS Toll-Free, North America Operational
      MMS Toll-Free, North America Operational
      SMS, Latin America Operational
      SMS, APAC Operational
      SMS, Europe Operational
      SMS, Middle East & Africa Operational
      SMS Delivery Notifications & Status Callbacks Operational
      MMS Delivery Notifications & Status Callbacks Operational
      Voice, North America Operational
      Voice, Latin America Degraded Performance
      Voice, APAC Operational
      Voice, Europe Operational
      Voice, Middle East & Africa Operational
      INTERNET OF THINGS Operational
      Programmable Wireless Operational
      Super SIM Operational
      Wireless Insights Operational
      FRONTLINE Operational
      Operational
      Degraded Performance
      Partial Outage
      Major Outage
      Maintenance
      Major outage
      Partial outage
      No downtime recorded on this day.
      No data exists for this day.
      had a major outage.
      had a partial outage.

      No incidents or maintenance related to this downtime.

      Scheduled Maintenance
      Russia SMS Carrier Maintenance - Beeline Jan 30, 2023 12:00-15:00 PST
      The Beeline network in Russia is conducting an emergency maintenance from 30 January 2023 at 12:00 PST until 30 January 2023 at 15:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      Posted on Jan 24, 2023 - 00:42 PST
      Bulgaria SMS Carrier Maintenance - Yettel Jan 30, 2023 14:00-14:30 PST
      The Yettel network in Bulgaria is conducting a Planned maintenance from 30 January 2023 at 14:00 PST until 30 January 2023 at 14:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Yettel Bulgaria handsets.
      Posted on Jan 27, 2023 - 16:14 PST
      Voice Carrier Partner Maintenance Jan 30, 2023 16:00-18:00 PST
      Our Voice carrier partner is conducting a planned maintenance from 30 January 2023 at 16:00 PST until 30 January 2023 at 18:00 PST. During the maintenance window, there could be call drops to a subset of Twilio Germany and Austria phone numbers.
      Posted on Jan 19, 2023 - 03:45 PST
      SMS Carrier Partner Maintenance - All Orange Networks Jan 30, 2023 20:30-23:00 PST
      The Orange network in multiple countries is conducting a planned maintenance from 30 January 2023 at 20:30 PST until 30 January 2023 at 23:00 PST During the maintenance window, there could be intermittent delays delivering SMS to and from Orange handsets in the following countries:

      Egypt
      Myanmar
      Morocco
      Senegal
      Burkina Faso
      Cambodia
      Guinea
      Cameroon
      Nigeria
      Mali
      Liberia
      Jordan
      Mauritania
      Ivory Coast
      Congo Dem Rep
      Botswana
      Luxemburg
      Gabon
      French Polynesia
      Reunion
      Kenya
      Madagascar
      Sierra Leone
      Mauritius
      Guinea Bissau
      Posted on Jan 25, 2023 - 15:58 PST
      US SMS Carrier Maintenance - C-Spire Jan 30, 2023 22:00 - Jan 31, 2023 02:00 PST
      The C-Spire network in USA is conducting a planned maintenance from 30 January 2023 at 22:00 PST until 31 January 2023 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from C-Spire handsets.
      Posted on Jan 23, 2023 - 11:30 PST
      US SMS Carrier Partner Maintenance Jan 30, 2023 22:30-23:00 PST
      Our SMS carrier partner in the US is conducting a planned maintenance from 30 January 2023 at 22:30 PST until 30 January 2023 at 23:00 PST. During the maintenance window, there could be intermittent delays delivering SMS from US handsets to a subset of US shortcodes.
      Posted on Jan 23, 2023 - 11:09 PST
      Russia SMS Carrier Maintenance - Megafon Jan 31, 2023 12:00-16:00 PST
      The Megafon network in Russia is conducting a planned maintenance from 31 January 2023 at 12:00 PST until 31 January 2023 at 16:00 PST . During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets.
      Posted on Jan 27, 2023 - 05:00 PST
      Russia SMS Carrier Maintenance - Beeline Jan 31, 2023 13:00-16:00 PST
      The Beeline network in Russia is conducting an emergency maintenance from 31 January 2023 at 13:00 PST until 31 January 2023 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      Posted on Jan 25, 2023 - 07:13 PST
      Russia SMS Carrier Maintenance - Tele2 Feb 1, 2023 12:00 - Feb 27, 2023 16:00 PST
      The Tele2 network in Russia is conducting a planned maintenance from 01 February 2023 at 12:00 PST until 27 February 2023 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      01 February 2023 at 12:00 PST until 01 February 2023 at 16:00 PST


      06 February 2023 at 12:00 PST until 06 February 2023 at 16:00 PST


      08 February 2023 at 12:00 PST until 08 February 2023 at 16:00 PST


      13 February 2023 at 12:00 PST until 13 February 2023 at 16:00 PST


      15 February 2023 at 12:00 PST until 15 February 2023 at 16:00 PST


      20 February 2023 at 12:00 PST until 20 February 2023 at 16:00 PST


      22 February 2023 at 12:00 PST until 22 February 2023 at 16:00 PST


      27 February 2023 at 12:00 PST until 27 February 2023 at 16:00 PST
      Posted on Jan 24, 2023 - 04:41 PST
      Russia SMS Carrier Maintenance - Beeline Feb 1, 2023 13:00-20:00 PST
      The Beeline network in Russia is conducting a planned maintenance from 01 February 2023 at 13:00 PST until 01 February 2023 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      Posted on Jan 24, 2023 - 05:05 PST
      Norway SMS Carrier Maintenance - Telia (NetCom) Feb 1, 2023 15:00-19:00 PST
      The Telia (NetCom) network in Norway is conducting a Planned maintenance from 01 February 2023 at 15:00 PST until 01 February 2023 at 19:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Telia (NetCom) Norway handsets.
      Posted on Jan 27, 2023 - 10:58 PST
      Voice Carrier Partner Maintenance Feb 1, 2023 16:00-18:00 PST
      Our Voice carrier partner is conducting a planned maintenance from 01 February 2023 at 16:00 PST until 01 February 2023 at 18:00 PST. During the maintenance window, there could be call drops to a subset of Twilio Germany and Austria phone numbers
      Posted on Jan 19, 2023 - 03:48 PST
      US and Canada SMS Carrier Partner Maintenance Feb 1, 2023 20:00 - Feb 2, 2023 00:00 PST
      Our SMS carrier partner in the US and Canada will be conducting planned maintenance from 01 February 2022 at 20:00 PDT until 02 February 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from both US and Canada handsets via Toll-free numbers
      Posted on Jan 24, 2023 - 00:53 PST
      US MMS Carrier Partner Maintenance Feb 1, 2023 20:00 - Feb 2, 2023 00:00 PST
      Our MMS carrier partner in the US is conducting planned maintenance from 01 February 2022 at 20:00 PDT until 02 February 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via US Toll-free numbers.
      Posted on Jan 24, 2023 - 00:51 PST
      United Arab Emirates SMS Carrier Maintenance - Etisalat Feb 2, 2023 00:00-06:00 PST
      The Etisalat network in United Arab Emirates is conducting a planned maintenance from 02 February 2023 at 12:00 PST until 02 February 2023 at 18:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Etisalat United Arab Emirates handsets.
      Posted on Jan 23, 2023 - 05:42 PST
      Russia SMS Carrier Maintenance - Megafon Feb 2, 2023 12:00-16:00 PST
      The Megafon network in Russia is conducting a planned maintenance from 02 February 2023 at 12:00 PST until 02 February 2023 at 16:00 PST . During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets.
      Posted on Jan 27, 2023 - 05:01 PST
      Russia SMS Carrier Maintenance - Beeline Feb 2, 2023 13:00-16:00 PST
      The Beeline network in Russia is conducting a planned maintenance from 02 February 2023 at 13:00 PST until 02 February 2023 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      Posted on Jan 24, 2023 - 05:06 PST
      United Kingdom Account Security Carrier Partner Maintenance Feb 2, 2023 14:00-22:00 PST
      Our Carrier Partner Everything Everywhere EE UK is conducting a planned maintenance from 02 February 2023 at 14:00 PST until 02 February 2023 at 22:00 PST. During the maintenance window, there could be intermittent API request failures for EE UK customers.


      Impacted Products : Silent Network Authentication (SNA), Lookup SIM Swap, Identity Match
      Posted on Jan 26, 2023 - 18:04 PST
      Canada Account Security Service Provider Maintenance Feb 2, 2023 23:00 - Feb 3, 2023 03:00 PST
      Our Service Provider is conducting a planned maintenance from 2 February 2023 at 23:00 PST until 3 February 2023 at 03:00 PST. During the maintenance window, there could be intermittent API request failures for the following destination: Canada.

      Impacted Products: Silent Network Authentication (SNA), Lookup SIM Swap, Identity Match
      Posted on Jan 26, 2023 - 06:08 PST
      US and Canada SMS Carrier Partner Maintenance Feb 8, 2023 20:00 - Feb 9, 2023 00:00 PST
      Our SMS carrier partner in the US and Canada will be conducting planned maintenance from 08 February 2022 at 20:00 PDT until 09 February 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from both US and Canada handsets via Toll-free numbers
      Posted on Jan 24, 2023 - 00:56 PST
      US MMS Carrier Partner Maintenance Feb 8, 2023 20:00 - Feb 9, 2023 00:00 PST
      Our MMS carrier partner in the US is conducting planned maintenance from 08 February 2022 at 20:00 PDT until 09 February 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via US Toll-free numbers.
      Posted on Jan 24, 2023 - 00:55 PST
      US MMS Carrier Partner Maintenance Feb 9, 2023 22:00 - Feb 10, 2023 00:00 PST
      Our MMS carrier partner in the US is conducting a planned maintenance from 08 February 2023 at 22:00 PST until 09 February 2023 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via Short codes.
      Posted on Jan 27, 2023 - 15:11 PST
      Russia SMS Carrier Maintenance - Beeline Feb 11, 2023 14:30-16:00 PST
      The Beeline Network in Russia is conducting a planned maintenance From 11 February 2023 at 14:30 PST until 11 February 2023 at 16:00 PST. During the maintenance window. There could be intermittent delays delivering SMS to and from Beeline handsets.
      Posted on Jan 25, 2023 - 15:39 PST
      US MMS Carrier Partner Maintenance Feb 15, 2023 20:00 - Feb 16, 2023 00:00 PST
      Our MMS carrier partner in the US is conducting planned maintenance from 15 February 2022 at 20:00 PDT until 16 February 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via US Toll-free numbers.
      Posted on Jan 24, 2023 - 00:57 PST
      US and Canada SMS Carrier Partner Maintenance Feb 15, 2023 20:00 - Feb 16, 2023 00:00 PST
      Our SMS carrier partner in the US and Canada will be conducting planned maintenance from 15 February 2022 at 20:00 PDT until 16 February 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from both US and Canada handsets via Toll-free numbers
      Posted on Jan 24, 2023 - 00:58 PST
      US MMS Carrier Partner Maintenance Feb 22, 2023 20:00 - Feb 23, 2023 00:00 PST
      Our MMS carrier partner in the US is conducting planned maintenance from 22 February 2022 at 20:00 PDT until 23 February 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets via US Toll-free numbers.
      Posted on Jan 24, 2023 - 01:00 PST
      US and Canada SMS Carrier Partner Maintenance Feb 22, 2023 20:00 - Feb 23, 2023 00:00 PST
      Our SMS carrier partner in the US and Canada will be conducting planned maintenance from 22 February 2022 at 20:00 PDT until 23 February 2022 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from both US and Canada handsets via Toll-free numbers
      Posted on Jan 24, 2023 - 01:01 PST
      System Metrics Month Week Day
      API Response Time - North America
      Fetching
      API Response Time - Europe
      Fetching
      Past Incidents
      Jan 30, 2023

      No incidents reported today.

      Jan 29, 2023
      SMS Delivery Issue to Orange Network in Burkina Faso
      Resolved - We are no longer experiencing SMS delivery delays to the Orange network in Burkina Faso. This incident has been resolved.
      Jan 29, 21:15 PST
      Monitoring - We have observed a recovery from the SMS delivery delays to the Orange network in Burkina Faso. We are monitoring the service to ensure a full recovery and will provide another update in 2 hours or as soon as more information becomes available.
      Jan 29, 19:25 PST
      Update - We continue to experience message delays in SMS delivery to the Orange network in Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jan 29, 15:35 PST
      Update - We continue to experience message delays in SMS delivery to the Orange network in Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 29, 13:50 PST
      Investigating - We are experiencing message delays to SMS delivery to the Orange network in Burkina Faso Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 29, 13:00 PST
      Indonesia SMS Carrier Maintenance - XL
      Completed - The scheduled maintenance has been completed.
      Jan 29, 11:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 29, 10:01 PST
      Scheduled - Our SMS carrier partner in Indonesia is conducting a planned maintenance from 29 January 2023 at 10:00 PST until 29 January 2023 at 11:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from a subset of handset in Indonesia.
      Jan 24, 20:16 PST
      US SMS/MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jan 29, 05:02 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 28, 22:01 PST
      Scheduled - Our SMS/MMS carrier partner in US is conducting a planned maintenance from 28 January 2023 at 22:00 PST until 29 January 2023 at 05:00 PST. During the maintenance window, there could be intermittent delays delivering SMS/MMS to and from US handsets via a subset of US Longcode and US Shortcode.
      Jan 19, 16:32 PST
      Programmable Messaging Maintenance
      Completed - The scheduled maintenance has been completed.
      Jan 29, 04:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 29, 00:00 PST
      Scheduled - We're conducting a planned Programmable Messaging maintenance in North America between 12:00 midnight and 4:00 AM Pacific Time on 01/29/2023. Near the end of the maintenance window, there will be ~60 seconds of downtime; during this time, opt out/in preferences may not be respected.
      Jan 26, 09:10 PST
      SMS Delivery Delays to Moov Network in Ivory Coast
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Moov Network in Ivory Coast. This incident has been resolved.
      Jan 29, 03:24 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Moov Network in Ivory Coast. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 29, 01:38 PST
      Update - We still continue to experience SMS delivery delays when sending messages to Moov Network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jan 28, 20:31 PST
      Update - We are continuing to experience SMS delivery delays when sending messages to Moov Network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jan 28, 16:31 PST
      Update - We are continuing to experience SMS delivery delays when sending messages to Moov Network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 28, 13:20 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Moov Network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 28, 12:20 PST
      Jan 28, 2023
      SMS Delivery Delays When Sending Messages to Orange Network in Burkina Faso
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange Network in Burkina Faso. This incident has been resolved.
      Jan 28, 23:30 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network in Burkina Faso. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 28, 21:36 PST
      Update - We still continue to observe SMS delivery delays when sending messages to Orange Network in Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jan 28, 20:30 PST
      Update - We are continuing to observe SMS delivery delays when sending messages to Orange Network in Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jan 28, 16:30 PST
      Update - We are continuing to observe SMS delivery delays when sending messages to Orange Network in Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
      Jan 28, 14:30 PST
      Investigating - We are continuing to observe SMS delivery delays when sending messages to Orange Network in Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 28, 13:31 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network in Burkina Faso. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 28, 13:11 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Orange Network in Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 28, 11:09 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Orange Network in Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 28, 10:09 PST
      SMS delivery delays to Orange Network in Niger
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange Network in Niger. This incident has been resolved.
      Jan 28, 23:16 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 Hours or as soon as more information becomes available.
      Jan 28, 21:24 PST
      Update - We are continuing to experience SMS delivery delays when sending messages to Orange network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Jan 28, 15:10 PST
      Update - We continue to experience SMS delivery delays when sending messages to Orange network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jan 28, 07:03 PST
      Update - We are continuing to experience SMS delivery delays when sending messages to Orange Network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jan 28, 02:53 PST
      Update - We are continuing to experience SMS delivery delays when sending messages to Orange Network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 28, 01:02 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Orange Network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 28, 00:04 PST
      SMS Delivery Delays to ETL Network in Laos
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to ETL Network in Laos. This incident has been resolved.
      Jan 28, 23:13 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to ETL Network in Laos. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 28, 21:30 PST
      Update - We are continuing to experience SMS delivery delays when sending messages to ETL Network in Laos. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jan 28, 17:33 PST
      Update - We are continuing to experience SMS delivery delays when sending messages to ETL Network in Laos. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 28, 15:32 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to ETL Network in Laos. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 28, 14:33 PST
      Russia SMS Carrier Maintenance - Yota
      Completed - The scheduled maintenance has been completed.
      Jan 28, 20:02 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 28, 11:00 PST
      Scheduled - The Yota network in Russia is conducting a planned maintenance from 28 January 2023 at 11:00 PST until 28 January 2023 at 20:00 PST . During the maintenance window, there could be intermittent delays delivering SMS to and from Yota Russia handsets.
      Jan 24, 03:02 PST
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      Jan 28, 20:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 28, 11:00 PST
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 28 January 2023 at 11:00 PST until 28 January 2023 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      Jan 25, 06:20 PST
      Russia SMS Carrier Maintenance - Megafon
      Completed - The scheduled maintenance has been completed.
      Jan 28, 20:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 28, 11:00 PST
      Scheduled - The Megafon network in Russia is conducting a planned maintenance from 28 January 2023 at 11:00 PST until 28 January 2023 at 20:00 PST . During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets.
      Jan 24, 03:01 PST
      Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jan 28, 14:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 28, 08:00 PST
      Scheduled - Our Voice carrier partner is conducting a planned maintenance from 28 January 2023 at 08:00 PST until 28 January 2023 at 14:00 PST. During the maintenance window, there could be intermittent call disconnects and call failures for calls to a subset of Twilio Singapore phone numbers.
      Jan 23, 00:13 PST
      Very SMS Delivery Failures in Singapore
      Resolved - Verify SMS was degraded for 13 hours and 20 minutes between 5:17 PM 01/20/2023 and 8:37 AM Pacific Time on 01/21/2023. During this period, customers in Singapore were unable to send messages to destinations handled by Momentum MNO and had about 90% of their messages filtered. This issue has now been resolved.
      Jan 28, 12:15 PST
      SMS Delivery Delays and Failures to Rightel Network in Iran
      Resolved - We are no longer experiencing SMS delivery delays and failures to Rightel Network in Iran. This incident has been resolved.
      Jan 28, 10:00 PST
      Monitoring - We are observing recovery in SMS delivery delays and failures to Rightel Network in Iran. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 28, 08:00 PST
      Update - We continue to experience SMS delivery delays and failures to Rightel Network in Iran. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 28, 05:53 PST
      Investigating - We are experiencing SMS delivery delays and failures to Rightel Network in Iran. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jan 28, 05:00 PST
      Jan 27, 2023
      SMS delivery delays to Orange Network in Niger
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Orange Network in Niger. This incident has been resolved.
      Jan 27, 23:15 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 27, 21:15 PST
      Update - We continue to experience SMS delivery delays when sending messages to Orange Network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jan 27, 19:49 PST
      Update - We continue to experience SMS delivery delays when sending messages to Orange Network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jan 27, 15:49 PST
      Update - We continue to experience SMS delivery delays when sending messages to Orange Network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 27, 13:51 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Orange Network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 27, 12:51 PST
      SMS Delivery Delays to Orange Network In Burkina Faso
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange Network In Burkina Faso. This incident has been resolved.
      Jan 27, 23:13 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network In Burkina Faso. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 27, 21:13 PST
      Update - We are continuing to experience SMS delivery delays when sending messages to Orange Network In Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 27, 19:39 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Orange Network In Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 27, 18:39 PST
      MMS Delivery Reports Delays to Multiple Networks in USA From a Sub-Set of Short Codes
      Resolved - This incident has been resolved.
      Jan 27, 14:14 PST
      Update - We are experiencing MMS Delivery Reports Delays to Multiple Networks in USA From a Sub-Set of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 27, 13:55 PST
      Investigating - Our monitoring systems have detected a potential issue with MMS delivery reports Delays to multiple networks in USA from a sub-set of short code. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jan 27, 13:46 PST
      SMS Delivery Delay to T-Mobile Network in United States
      Resolved - This incident has been resolved.
      Jan 27, 13:32 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to T-Mobile Network in the United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 27, 11:41 PST
      Update - We are experiencing SMS delivery delays when sending messages to T-Mobile Network in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 27, 09:49 PST
      Update - We continue experiencing SMS delivery delays when sending messages to T-Mobile Network in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 27, 09:34 PST
      Update - We are experiencing SMS delivery delays when sending messages to T-Mobile Network in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 27, 08:34 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delay to T-Mobile Network in the United States. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jan 27, 08:24 PST
      SMS Delivery Delays to Turkcell and Vodafone in Turkey
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Turkcell and Vodafone Turkey networks. This incident has been resolved.
      Jan 27, 11:15 PST
      Update - We continue observing recovery in SMS delivery delays when sending messages to Turkcell and Vodafone Turkey networks. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available
      Jan 27, 09:18 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Turkcell and Vodafone Turkey networks. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available
      Jan 27, 07:18 PST
      Update - We are observing recovery in SMS delivery delays when sending messages to Turkcell and Vodafone Turkey networks. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available
      Jan 27, 07:17 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delay to Turkey. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jan 27, 06:54 PST
      SMS Delivery Delays to Orange Network in Dominican Republic
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Orange Network in Dominican Republic. This incident has been resolved.
      Jan 27, 10:49 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending message to Orange Network in Dominican Republic . We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 27, 08:51 PST
      Update - We are experiencing SMS delivery delays when sending messages to Dominican Orange Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 Hours or as soon as more information becomes available.
      Jan 27, 05:45 PST
      Update - We are experiencing SMS delivery delays when sending messages to Dominican Orange Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 Hours or as soon as more information becomes available.
      Jan 27, 03:49 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Dominican Orange Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 Hour or as soon as more information becomes available.
      Jan 27, 02:54 PST
      SMS Delivery Delays to Beeline Network in Tajikistan
      Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Beeline Network in Tajikistan. This incident has been resolved.
      Jan 27, 10:24 PST
      Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to Beeline Network in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 27, 08:27 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Beeline Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Jan 26, 21:01 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Beeline Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jan 26, 13:22 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Beeline Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jan 26, 09:02 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Beeline Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 26, 07:01 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Beeline Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 26, 05:53 PST
      SMS Delivery Delays to the Ooredoo Network in Myanmar
      Resolved - We are no longer experiencing SMS delivery delays the Ooredoo Network in Myanmar. This incident has been resolved.
      Jan 27, 05:00 PST
      Monitoring - We are observing recovery in SMS delivery delays the Ooredoo Network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 27, 02:58 PST
      Update - We are experiencing SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 27, 00:52 PST
      Update - We are experiencing SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 26, 23:56 PST
      Investigating - Our monitoring systems have detected a potential issue with Delay in SMS delivery. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jan 26, 23:51 PST
      Jan 26, 2023
      Marketplace Services Down in US1
      Resolved - We are no longer experiencing issue with Marketplace services. This incident has been resolved.
      Jan 26, 22:17 PST
      Monitoring - For the incident impacting Marketplace services, we have observed a recovery for all services. We will be monitoring all services to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      Jan 26, 22:12 PST
      Update - We are currently experiencing issues with creating Pay Connectors or updating existing Pay connectors. There is no impact on creating tokens or capturing payments. We expect to provide another update in 2 hour or as soon as more information becomes available.
      Jan 26, 21:03 PST
      Update - We are still experiencing issues creating tokens or capture payments using Twilio Pay on Voice calls in the US1 region. Our engineering team is actively looking into the issue. We expect to provide an update within 2 hours or as soon as information become available.
      Jan 26, 20:51 PST
      Update - We are still experiencing issues creating tokens or capture payments using Twilio Pay on Voice calls in the US1 region. Our engineering team is actively looking into the issue. We expect to provide an update within an hour or as soon as information become available.
      Jan 26, 19:49 PST
      Update - We are currently seeing an issue with Marketplace Services(Addons and Pay) in the US1 region. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jan 26, 19:17 PST
      Investigating - Our monitoring systems have detected a potential issue with Marketplace Services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jan 26, 19:04 PST
      UK SMS Carrier Maintenance - O2 UK
      Completed - The scheduled maintenance has been completed.
      Jan 26, 22:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 26, 13:45 PST
      Scheduled - The O2 network in UK is conducting an emergency maintenance from 26 January 2023 at 13:45 PST until 26 January 2023 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 UK handsets.
      Jan 25, 13:22 PST
      Egypt SMS Carrier Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      Jan 26, 20:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 26, 15:02 PST
      Scheduled - The Vodafone network in Egypt is conducting a planned maintenance from 26 January 2023 at 15:00 PST until 26 January 2023 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone Egypt handsets.
      Jan 16, 20:17 PST
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      Jan 26, 13:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 26, 10:00 PST
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 26 January 2023 at 10:00 PST until 26 January 2023 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      Jan 20, 01:34 PST
      SMS Delivery Failures to Orange Network in Cameroon
      Resolved - We are no longer experiencing SMS delivery failures to Orange network in Cameroon. This incident has been resolved.
      Jan 26, 11:36 PST
      Monitoring - We are observing successful SMS delivery failures to Orange network in Cameroon. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 26, 09:31 PST
      Investigating - We are experiencing SMS delivery failures to Orange network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jan 26, 08:29 PST
      SMS Delivery Delays to a Subset of Twilio Chile Phone Numbers
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to a subset of Twilio Chile phone numbers. This incident has been resolved.
      Jan 26, 03:56 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to a subset of Twilio Chile phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 26, 02:01 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to a subset of Twilio Chile phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 26, 01:59 PST
      SMS Delivery Delays to Orange in Burkina Faso
      Resolved - We are no longer experiencing SMS delivery delays when sending to Orange in Burkina Faso. This incident has been resolved.
      Jan 26, 02:15 PST
      Update - We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 26, 00:19 PST
      Monitoring - We are observing recovery in SMS delivery delays to Orange in Burkina Faso. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 25, 22:35 PST
      Update - We continue to experience SMS delivery delays to Orange in Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jan 25, 19:15 PST
      Update - We continue to experience SMS delivery delays to Orange in Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 25, 17:22 PST
      Investigating - After monitoring, we observed that we are continuing to experience SMS delivery delays when sending messages to Orange in Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jan 25, 16:22 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange in Burkina Faso. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 25, 14:45 PST
      Update - We continue to experience SMS delivery delays to Orange in Burkina Faso. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 25, 12:45 PST
      Investigating - We are experiencing SMS delivery delays to Orange in Burkina faso. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 25, 11:47 PST
      SMS Delivery Delays to and from Vodafone Network in the UK over a subset of UK longcodes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to and receiving messages from Vodafone Network in the UK over a subset of UK longcodes. This incident has been resolved.
      Jan 26, 00:21 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to and receiving messages from Vodafone Network in the UK over a subset of UK longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 25, 22:33 PST
      Update - We continue to experience SMS delivery delays when sending messages to and receiving messages from Vodafone Network in the UK over a subset of UK longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jan 25, 19:08 PST
      Update - We continue to experience SMS delivery delays when sending messages to and receiving messages from Vodafone Network in the UK over a subset of UK longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 25, 17:10 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to and receiving messages from Vodafone Network in the UK over a subset of UK longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 25, 16:10 PST
      Twilio Voice Maintenance
      Completed - The scheduled maintenance has been completed.
      Jan 26, 00:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 25, 21:01 PST
      Scheduled - Twilio is conducting a planned maintenance from 25 January 2023 at 21:00 PST until 26 January 2023 at 00:00 PST. During the maintenance window, there could be intermittent call failures to and from Twilio.
      Jan 25, 11:43 PST
      Jan 25, 2023
      Mexico SMS Carrier Maintenance - Telcel
      Completed - The scheduled maintenance has been completed.
      Jan 25, 21:30 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 25, 20:51 PST
      Scheduled - The Telcel network in Mexico is conducting a planned maintenance from 25 January 2023 at 20:50 PST until 25 January 2023 at 21:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel Mexico handsets.
      Jan 22, 17:27 PST
      Mexico SMS Carrier Maintenance - Telcel
      Completed - The scheduled maintenance has been completed.
      Jan 25, 20:30 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 25, 19:50 PST
      Scheduled - The Telcel network in Mexico is conducting a planned maintenance from 25 January 2023 at 19:50 PST until 25 January 2023 at 20:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel Mexico handsets.
      Jan 19, 15:32 PST
      SMS Delivery Delays to Zamani Telecom in Niger
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Zamani Telecom in Niger. This incident has been resolved.
      Jan 25, 17:44 PST
      Update - We are continuing to observe recovery in SMS delivery delays to Zamani Telecom in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 25, 15:54 PST
      Update - We are continuing to observe recovery in SMS delivery delays to Zamani Telecom in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 25, 13:57 PST
      Monitoring - We are observing recovery in SMS delivery delays to Zamani Telecom in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 25, 11:57 PST
      Investigating - We are experiencing SMS delivery delays to Zamani Telecom in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 25, 11:12 PST
      SMS Delivery Delays to Moov Network in Ivory Coast
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Moov Network. This incident has been resolved.
      Jan 25, 17:04 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Moov Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 25, 15:16 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Moov Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 25, 14:38 PST
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      Jan 25, 17:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 25, 14:00 PST
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 25 January 2023 at 14:00 PST until 25 January 2023 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      Jan 19, 00:48 PST
      Delivery delays for Event Streams event data
      Resolved - Delays when delivering event data have been resolved and Event Streams is operating normally at this time.
      Jan 25, 16:17 PST
      Update - We are observing recovery when delivering Event Streams event data. We will continue to monitor the Event Streams service to ensure complete recovery. We expect to provide another update in 2 hours or as soon as more information becomes available
      Jan 25, 14:35 PST
      Update - We are continuing to investigate delivery delays with Event Stream event data. We expect to provide another update in 1 hour or as soon as more information becomes available
      Jan 25, 13:44 PST
      Update - We are investigating delivery delays with Event Stream event data. We expect to provide another update in 1 hour or as soon as more information becomes available
      Jan 25, 12:44 PST
      Investigating - We've become aware of a potential issue with Event Streams. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jan 25, 12:16 PST
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      Jan 25, 16:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 25, 10:00 PST
      Scheduled - The Beeline network in Russia is conducting an emergency maintenance from 25 January 2023 at 10:00 PST until 25 January 2023 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      Jan 24, 00:20 PST
      Russia SMS Carrier Maintenance - Yota
      Completed - The scheduled maintenance has been completed.
      Jan 25, 16:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 25, 12:01 PST
      Scheduled - The Yota network in Russia is conducting an emergency maintenance from 25 January 2023 at 12:00 PST until 25 January 2023 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Yota Russia handsets.
      Jan 23, 07:56 PST
      Russia SMS Carrier Maintenance - Megafon
      Completed - The scheduled maintenance has been completed.
      Jan 25, 16:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 25, 12:00 PST
      Scheduled - The Megafon network in Russia is conducting an emergency maintenance from 25 January 2023 at 12:00 PST until 25 January 2023 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets.
      Jan 23, 04:10 PST
      SMS Delivery Delays to Net One Network Zimbabwe
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Net One Network Zimbabwe. This incident has been resolved.
      Jan 25, 12:39 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Net One Network Zimbabwe. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 25, 10:51 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Net One Network Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours hours or as soon as more information becomes available.
      Jan 25, 06:51 PST
      Update - We are experiencing SMS delivery delays when sending messages to Net One Network Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 25, 04:17 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Net One Network Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 Hour or as soon as more information becomes available.
      Jan 25, 03:21 PST
      SMS Delivery Delays to Lycamobile Italy
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Lycamobile Italy. This incident has been resolved.
      Jan 25, 09:58 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Lycamobile Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 25, 08:01 PST
      Update - We are experiencing SMS delivery delays when sending messages to Lycamobile Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 25, 06:00 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Lycamobile Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 25, 05:03 PST
      Inbound Call failures to subset of Twilio Israel phone numbers
      Resolved - The issue with Inbound Call failures to subset of Twilio Israel phone numbers has been resolved, and the service is functioning normally at this time.
      Jan 25, 01:11 PST
      Monitoring - We have started seeing recovery for inbound calls to subset of Twilio Israel phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 24, 23:18 PST
      Update - We continue to observe Inbound call failures to subset of Twilio Israel phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Jan 24, 21:59 PST
      Update - We continue to observe call failures from to a subset of Twilio Israel phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Jan 24, 17:58 PST
      Update - We continue to observe call failures from to a subset of Twilio Israel phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 24, 16:11 PST
      Update - We are observing a call failures from to a subset of Twilio Israel phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jan 24, 15:19 PST
      Investigating - Our monitoring systems have detected a potential issue with Inbound Call failures to subset of Twilio Israel phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jan 24, 15:03 PST
      Jan 24, 2023
      SMS Carrier Partner Maintenance to Multiple Countries
      Completed - The scheduled maintenance has been completed.
      Jan 24, 22:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 24, 20:30 PST
      Scheduled - Our SMS carrier partner is conducting a planned maintenance from 25 January 2023 at 01:00 PST until 25 January 2023 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from the following countries below via a subset of longcodes.



      Belgium


      Guam


      Cuba


      Austria
      Jan 16, 23:02 PST
      Inbound SMS Delivery failures to subset of Twilio Australia phone numbers
      Resolved - We are no longer experiencing Inbound SMS delivery failures to subset of Twilio Australian phone numbers. This incident has been resolved.
      Jan 24, 21:04 PST
      Monitoring - We have started seeing recovery for inbound SMS to Twilio Australian phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 24, 20:04 PST
      Investigating - Our monitoring systems have detected a potential issue with Inbound SMS delivery failures to subset of Twilio Australia phone numbers. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jan 24, 19:21 PST
      SMS Delivery Failures to Moov Network in Ivory Coast
      Resolved - This incident has been resolved.
      Jan 24, 17:31 PST
      Monitoring - We are observing successful SMS delivery failures sending to Moov Network in the Ivory Coast. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 24, 15:54 PST
      Update - We continue experiencing SMS delivery failures sending to Moov Network in the Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Jan 24, 12:49 PST
      Update - We continue experiencing SMS delivery failures sending to Moov Network in the Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 24, 10:55 PST
      Investigating - We are experiencing SMS delivery failures sending to Moov Network in the Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jan 24, 09:53 PST
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      Jan 24, 17:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 24, 14:00 PST
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 24 January 2023 at 14:00 PST until 24 January 2023 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      Jan 19, 05:57 PST
      Multiple Twilio Usage and Reporting Products Impacted by Request Timeouts and Delays in Handling New Data
      Resolved - Super SIM Usage Records API and Data Insights, Messaging Insights, Monitor Events, and Account Insights were degraded for 11 minutes between 19:13:20 UTC and 19:24:10 UTC on 01/24/2023. During this period, customers may have experienced request timeouts and/or delays in recent events being reflected in results from API responses or Console.
      Jan 24, 13:48 PST
      Jan 23, 2023
      France SMS Carrier Maintenance - Bouygues Telecom
      Completed - The scheduled maintenance has been completed.
      Jan 23, 21:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 23, 14:00 PST
      Scheduled - The Bouygues Telecom network in France is conducting a planned maintenance from 23 January 2023 at 14:00 PST until 23 January 2023 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom handsets.
      Dec 23, 21:27 PST
      United Arab Emirates SMS Carrier Maintenance - Etisalat
      Completed - The scheduled maintenance has been completed.
      Jan 23, 18:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 23, 12:02 PST
      Scheduled - The Etisalat network in United Arab Emirates is conducting a planned maintenance from 23 January 2023 at 12:00 PST until 23 January 2023 at 18:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United Arab Emirates handsets.
      Jan 17, 00:20 PST
      Issues Creating New Frontline Instances on Twilio Accounts
      Resolved - New account creation for Frontline in Twilio console is operating normally at this time. This incident is resolved.
      Jan 23, 16:13 PST
      Monitoring - New account creation for Frontline in Twilio console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Jan 23, 15:47 PST
      Identified - Our engineers have identified the issue causing problems creating new Frontline instances on Twilio Accounts and are working to deploy a fix.

      Current workaround to create new Frontline instances is to use the following URL:
      https://console.twilio.com/us1/develop/frontline?frameUrl=%2Fconsole%2Ffrontline%2Foverview%3Fx-target-region%3Dus1.

      We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 23, 14:39 PST
      Update - We are continuing to investigate customer reports of issues creating new Frontline instances on Twilio accounts. We expect to provide another update in 1 hour or as soon as more information becomes available.

      While we investigate, a workaround to create new Frontline instances is to use the following URL:
      https://console.twilio.com/us1/develop/frontline?frameUrl=%2Fconsole%2Ffrontline%2Foverview%3Fx-target-region%3Dus1
      Jan 23, 13:40 PST
      Update - We are investigating customer reports of issues creating new Frontline instances on Twilio accounts. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Jan 23, 13:24 PST
      Investigating - We've become aware of a potential issue with creation of new accounts in console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jan 23, 13:14 PST
      Russia SMS Carrier Maintenance - Megafon
      Completed - The scheduled maintenance has been completed.
      Jan 23, 16:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 23, 12:03 PST
      Scheduled - The Megafon network in Russia is conducting a planned maintenance from 23 January 2023 at 12:00 PST until 23 January 2023 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets.
      Jan 19, 01:39 PST
      On Call Engineers are Investigating Issues With Creation of New Accounts
      Resolved - Our monitoring systems have detected a potential issue with New Account creation. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

      **************************Please delete before using************************
      Do your best to associate a component (in Operational state) and include the affected product or problem symptom in the alerted posting. This way we can ensure that customers get meaningful updates/notifications from us.
      **************************Please delete before using************************
      Jan 23, 13:10 PST
      SMS Delivery Receipt Delays To XL network in Indonesia over Registered Sender ID
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to XL network in Indonesia. This incident has been resolved.
      Jan 23, 09:16 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to XL network in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available
      Jan 23, 06:59 PST
      Investigating - After a couple of minutes monitoring, we are still experiencing SMS delivery delays when sending messages XL network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jan 23, 06:18 PST
      Monitoring - We are experiencing SMS delivery delays when sending messages XL network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 23, 06:01 PST
      Investigating - We are experiencing SMS delivery delays when sending messages XL network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 23, 05:42 PST
      Unable to Preserve Sender ID to All networks in Chile resulting to Inbound SMS failures to a Subset of Twilio Chile Phone Numbers
      Resolved - The issue affecting inbound SMS delivery delays when sending messages to a subset of Chile phone numbers has been resolved, and the service is functioning normally at this time.
      Jan 23, 08:32 PST
      Monitoring - We are observing recovery in inbound SMS delivery delays when sending messages to a subset of Chile phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 23, 06:20 PST
      Update - We currently observe an issue in preserving sender IDs when sending SMS to all networks in Chile from a subset of Twilio Chile phone numbers resulting to Inbound SMS failures. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Jan 22, 23:15 PST
      Update - We continue to experience inbound SMS delivery delays when sending messages to a subset of Chile phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Jan 22, 04:28 PST
      Update - We continue to experience inbound SMS delivery delays when sending messages to a subset of Chile phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Jan 21, 12:38 PST
      Update - We continue to experience inbound SMS delivery delays when sending messages to a subset of Chile phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jan 21, 04:40 PST
      Update - We continue to experience inbound SMS delivery delays when sending messages to a subset of Chile phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jan 21, 00:42 PST
      Update - We continue to experience inbound SMS delivery delays when sending messages to a subset of Chile phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 20, 22:55 PST
      Investigating - We are experiencing inbound SMS delivery delays when sending messages to a subset of Chile phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 20, 21:55 PST
      Super SIM Data Insights Maintenance
      Completed - The scheduled maintenance has been completed.
      Jan 23, 07:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 23, 05:00 PST
      Scheduled - We are announcing a maintenance window for the Super SIM Data Insights product from 23rd of January at 5:00 am PDT and 23rd of January at 6:00 am PDT. During this time the results returned from the Super SIM/UsageRecords API and Super SIM data usage reported in Console may experience delays reflecting new usage for up to 1 hour.
      Jan 20, 10:46 PST
      Twilio Voice Maintenance
      Completed - The scheduled maintenance has been completed.
      Jan 23, 00:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 22, 21:02 PST
      Scheduled - Twilio is conducting a planned maintenance from 22 January 2023 at 21:00 PST until 23 January at 00:00 PST. During the maintenance window, there could be intermittent call failures to and from Twilio.
      Jan 20, 15:14 PST
      Jan 22, 2023
      SMS Delivery Delays to Tcell Network in Tajikistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Tcell network in Tajikistan. This incident has been resolved.
      Jan 22, 07:47 PST
      Update - We still continue to observe recovery in SMS delivery delays when sending messages to Tcell network in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 12 hours or as soon as more information becomes available.
      Jan 21, 19:45 PST
      Update - We are continuing to observe recovery in SMS delivery delays when sending messages to Tcell network in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 21, 17:49 PST
      Update - We are continuing to observe recovery in SMS delivery delays when sending messages to Tcell network in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 21, 15:56 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Tcell network in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 21, 13:58 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Tcell network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jan 21, 10:07 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Tcell network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 21, 08:09 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Tcell network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 21, 07:07 PST
      SMS Delivery Delays To Airtel Network in Tanzania over Registered Sender ID
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Airtel Network in Tanzania over Registered Sender ID. This incident has been resolved.
      Jan 22, 07:42 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Airtel Network in Tanzania over Registered Sender ID. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 22, 05:42 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Airtel Network in Tanzania over Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jan 22, 03:41 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Airtel Network in Tanzania over Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 22, 01:52 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Airtel Network in Tanzania over Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 22, 01:00 PST
      US SMS Carrier Maintenance - U.S. Cellular
      Completed - The scheduled maintenance has been completed.
      Jan 22, 06:30 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 21, 20:30 PST
      Scheduled - The U.S. Cellular network in the US is conducting an emergency maintenance from 21 January 2023 at 20:30 PST until 22 January 2023 at 06:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from U.S. Cellular US handsets.
      Jan 18, 00:04 PST
      SMS Delivery Failures to Claro Network in Brazil
      Resolved - We are no longer experiencing SMS delivery failures to Claro Network in Brazil. This incident has been resolved.
      Jan 22, 02:56 PST
      Monitoring - We are observing successful SMS delivery to Claro Network in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 22, 01:06 PST
      Update - We continue to experience SMS delivery failures to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 21, 23:48 PST
      Investigating - We are experiencing SMS delivery failures to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jan 21, 22:48 PST
      Global Account Security Carrier Partner Maintenance - Three UK
      Completed - The scheduled maintenance has been completed.
      Jan 22, 02:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 21, 13:00 PST
      Scheduled - Our Global Carrier Partner Three UK is conducting an emergency maintenance from 21 January 2023 at 13:00 PST until 22 January 2023 at 02:00 PST. During the maintenance window, there could be intermittent API request failures for the following destinations: Austria, Indonesia, Italy, UK


      Impacted Products - Carrier

      Silent Network Authentication (SNA) - 3 Indonesia, Wind (Tre) Italy, Three UK

      Lookup SIM Swap - 3 Austria, Wind (Tre) Italy, Three UK

      Identity Match - Wind (Tre) Italy, Three UK
      Jan 20, 00:24 PST
      Jan 21, 2023
      SMS delivery delays to Cellcom in the US from a subset of Shortcodes
      Resolved - This incident has been resolved.
      Jan 21, 15:22 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Cellcom in the US from a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 21, 13:39 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Cellcom in the US from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 21, 12:44 PST
      MMS Delivery Delays to US Carriers From a Small Subset of Short-Codes
      Resolved - This incident has been resolved.
      Jan 21, 15:12 PST
      Monitoring - We are observing recovery in MMS delivery delays when sending messages to US Carriers from a small subset of Short-Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 21, 13:20 PST
      Update - We continue to experience MMS delivery delays to US Carriers from a small subset of Short-Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
      Jan 21, 12:40 PST
      Investigating - We are experiencing MMS delivery delays to US Carriers from a small subset of Short-Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jan 21, 11:42 PST
      SMS Delivery Delays to Tcell Network in Tajikistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Tcell Network in Tajikistan. This incident has been resolved.
      Jan 21, 05:18 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Tcell Network in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 21, 03:31 PST
      Update - We are continuing to experience SMS delivery delays when sending messages to Tcell Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
      Jan 21, 01:46 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Tcell Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 21, 00:59 PST
      Jan 20, 2023
      Messages Failures Over A2P to T-Mobile
      Resolved - We are no longer experiencing SMS delivery failures to a subset of messages sent over A2P to T-Mobile. This incident has been resolved.
      Jan 20, 13:55 PST
      Monitoring - We are observing recovery in message delivery failures for a subset of messages sent over A2P to T-Mobile. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Jan 20, 13:38 PST
      Update - We continue to investigate an issue causing message delivery failures for a subset of messages sent over A2P to T-Mobile. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 20, 12:11 PST
      Update - We are investigating an issue causing message delivery failures for a subset of messages sent over A2P to T-Mobile. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jan 20, 11:23 PST
      Investigating - Our monitoring systems have detected a potential issue with A2P. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jan 20, 11:07 PST
      SMS Delivery Delays to 9Mobile Network in Nigeria
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to 9Mobile network in Nigeria. This incident has been resolved.
      Jan 20, 13:39 PST
      Update - We are observing recovery in SMS delivery delays when sending messages to the 9Mobile network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 20, 13:15 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to the 9Mobile network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 20, 11:17 PST
      Update - We continue to experience SMS delivery delays when sending messages to the 9Mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Jan 19, 12:53 PST
      Update - We continue to experience SMS delivery delays when sending messages to the 9Mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Jan 18, 12:37 PST
      Update - We continue to experience SMS delivery delays when sending messages to the 9Mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Jan 18, 04:57 PST
      Update - We continue to experience SMS delivery delays when sending messages to the 9Mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Jan 17, 16:59 PST
      Update - We continue to experience SMS delivery delays when sending messages to the 9Mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Jan 17, 04:59 PST
      Update - We continue to experience SMS delivery delays when sending messages to the 9Mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jan 16, 21:10 PST
      Update - We are experiencing SMS delivery delays when sending messages to 9Mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jan 16, 17:21 PST
      Update - We are experiencing SMS delivery delays when sending messages to 9Mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 16, 15:27 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to 9Mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 16, 14:30 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to 9Mobile network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 16, 12:35 PST
      Update - We continue experiencing SMS delivery delays when sending messages to 9Mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Jan 16, 06:44 PST
      Update - We are still experiencing SMS delivery delays when sending messages to 9Mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Jan 15, 22:44 PST
      Update - We are still experiencing SMS delivery delays when sending messages to 9Mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jan 15, 18:44 PST
      Update - We are experiencing SMS delivery delays when sending messages to 9Mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 15, 16:44 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to 9Mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 15, 15:55 PST
      Automated Alert: No Customer Impact
      Resolved - The alert that was raised and that reported SMS issues in Singapore was resolved by mistake. After investigation, it was determined that there was customer impact. Please refer to the new post for more information: https://status.twilio.com/incidents/7ps0zzvwgwrt. We apologize for the inconveniences this may have caused.
      Jan 20, 09:08 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS in Singapore. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jan 20, 08:17 PST
      SMS Delivery Receipt Delays to K-Cell Network in Kazakhstan
      Resolved - We are no longer experiencing SMS delivery receipts delays when sending messages to K-Cell Network in Kazakhstan. This incident has been resolved.
      Jan 20, 08:35 PST
      Monitoring - We are observing recovery in SMS delivery receipts delays when sending messages to K-Cell Network in Kazakhstan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 20, 06:24 PST
      Update - We are still experiencing SMS delivery receipts delays when sending messages to K-Cell Network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 20, 04:51 PST
      Investigating - We continue to experiencing SMS delivery receipts delays when sending messages to K-Cell Network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 20, 03:38 PST
      Monitoring - We are observing recovery in SMS delivery receipts delays when sending messages to K-Cell Network in Kazakhstan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 20, 01:52 PST
      Investigating - We are experiencing SMS delivery receipts delays when sending messages to K-Cell Network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 20, 01:10 PST
      US SMS Carriers Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      Jan 20, 01:30 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 19, 21:00 PST
      Scheduled - A subset of Small US networks in the US is conducting an emergency maintenance from 19 January 2023 at 21:00 PST until 10 January 2023 at 01:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US Carriers.
      Jan 16, 22:29 PST
      Jan 19, 2023
      United Kingdom Account Security Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jan 19, 23:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 19, 14:00 PST
      Scheduled - Our Carrier Partner EE UK is conducting a planned maintenance from 19 January 2023 at 14:00 PST until 19 January 2023 at 23:00 PST. During the maintenance window, there could be intermittent API request failures for EE UK customers.
      Impacted Products: SNA, Lookup SIM Swap and Identity Match
      Jan 13, 12:46 PST
      Egypt SMS Carrier Maintenance - Etisalat
      Completed - The scheduled maintenance has been completed.
      Jan 19, 20:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 19, 15:00 PST
      Scheduled - The Etisalat network in Egypt is conducting a emergency maintenance from 19 January 2023 at 15:00 PST until 19 January 2023 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Etisalat Egypt handsets.
      Jan 17, 18:16 PST
      Egypt SMS Carrier Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      Jan 19, 20:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 19, 15:00 PST
      Scheduled - Our SMS carrier partner in Egypt is conducting a planned maintenance from 19 January 2023 at 15:00 PST until 19 January 2023 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from a subset of handset in Egypt.
      Jan 12, 15:14 PST
      Norway SMS Carrier Maintenance - TELIA (NetCom)
      Completed - The scheduled maintenance has been completed.
      Jan 19, 19:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 19, 17:00 PST
      Scheduled - The TELIA (NetCom) network in Norway is conducting an emergency maintenance from 19 January 2023 at 17:00 PST until 19 January 2023 at 19:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from TELIA (NetCom) Norway handsets.
      Jan 17, 22:58 PST
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      Jan 19, 17:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 19, 14:00 PST
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 19 January 2023 at 14:00 PST until 19 January 2023 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
      Jan 16, 01:27 PST
      Germany SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jan 19, 16:02 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 19, 13:00 PST
      Update - Our SMS Carrier in Germany is conducting a planned maintenance from 19 January 2023 at 13:00 PST until 19 January 2023 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from a subset of Germany Short Codes.
      Dec 23, 07:21 PST
      Scheduled - Our SMS Carrier in Germany is conducting a planned maintenance from 19 January 2023 at 13:00 PST until 19 January 2023 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from a subset of Germany Short Codes.
      Dec 23, 07:15 PST
      Qatar SMS Carrier Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      Jan 19, 14:31 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 19, 14:01 PST
      Scheduled - The Vodafone network in Qatar is conducting an emergency maintenance from 19 January 2023 at 14:00 PST until 19 January 2023 at 14:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone Qatar handsets.
      Jan 17, 16:44 PST
      Support Service Disruption on Twilio Console
      Resolved - Our engineers investigated a customer impact of a retroactive issue with Support Service Disruption on Twilio Console that was degraded for 30 minutes between 3:10 PM and 3:40 PM Pacific Time on 01/04/2023. During this period, customers may have experienced issues with appropriately submitting tickets, chat with agents, view their ticket history, or see their current support plan during the outage window.
      Jan 19, 14:00 PST
      Call Logs, Call Deletes and Billing not Accessible for Customers on Programmable and Trunking Calls
      Resolved - Call Logs, Call Deletes and Billing access has been resolved and operating normally at this time.
      Jan 19, 09:23 PST
      Update - Call Logs, Call Deletes and Billing in On Programmable Voice and SIP Trunking are now operating normally. We will continue to monitor to ensure the service stability. We’ll provide another update in 1 hour or as soon as more information becomes available.
      Jan 19, 09:12 PST
      Monitoring - Call Logs, Call Deletes and Billing in On Programmable Voice and SIP Trunking are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Jan 19, 08:34 PST
      Update - We are still seeing a degraded performance for call logs, call deletes and billing for Programmable and Trunking Calls. Customers may experience issues viewing their Call Logs and Billing not Accessible for Customers on Programmable and Trunking Calls. We’ll provide an update in 2 hours or as soon as more information becomes available.
      Jan 19, 06:24 PST
      Investigating - We are seeing a degraded performance for call logs, call deletes and billing for Programmable and Trunking Calls. Customers may experience issues viewing their Call Logs and Billing not Accessible for Customers on Programmable and Trunking Calls. We’ll provide an update in 1 hour or as soon as more information becomes available.
      Jan 19, 05:24 PST
      Mexico SMS Carrier Maintenance - Telefonica Movistar
      Completed - The scheduled maintenance has been completed.
      Jan 19, 04:31 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 19, 03:00 PST
      Scheduled - The Telefonica network in Mexico is conducting an emergency maintenance from 19 January 2023 at 03:00 PST until 19 January 2023 at 04:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Telefonica Mexico handsets.
      Jan 17, 14:28 PST
      SMS Delivery Delays to South Africa Vodacom Network from South African Phone Numbers
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to South Africa Vodacom Network from South African Phone Numbers. This incident has been resolved.
      Jan 19, 03:46 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to South Africa Vodacom Network from South African Phone Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 19, 02:05 PST
      Update - We are still experiencing SMS delivery delays when sending messages to South Africa Vodacom network from South Africa phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
      Jan 19, 00:58 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to South Africa Vodacom network from South Africa phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 19, 00:01 PST
      MMS Delivery Delays on AT&T Network in United States via Subset of US Short codes and Toll-free numbers
      Resolved - We are no longer experiencing MMS delivery delays on AT&T Network in United States via Subset of US Short codes and Toll-free numbers. This incident has been resolved.
      Jan 19, 01:45 PST
      Update - We are observing recovery in SMS delivery delays when sending messages on AT&T Network in United States via Subset of US Short codes and Toll-free numbers.. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 18, 23:54 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages on AT&T Network in United States via Subset of US Short codes and Toll-free numbers.. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      Jan 18, 23:36 PST
      Update - We are still experiencing MMS delivery delays on AT&T Network in United States via Subset of US Short codes and Toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 18, 22:56 PST
      Investigating - We are experiencing MMS delivery delays on AT&T Network in United States via Subset of US Short codes and Toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jan 18, 22:04 PST
      US SMS Carriers Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      Jan 19, 01:31 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 18, 21:00 PST
      Scheduled - A subset of Small US networks in the US is conducting an emergency maintenance from 18 January 2023 at 21:00 PST until 19 January 2023 at 01:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US Carriers.
      Jan 16, 22:28 PST
      US SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jan 19, 00:30 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 18, 19:30 PST
      Update - Our SMS carrier partner in the US is conducting a planned maintenance from 18 January 2023 at 19:30 PST until 19 January 2023 at 00:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via a subset of US Short Codes.
      Jan 16, 22:42 PST
      Update - We will be undergoing scheduled maintenance during this time.
      Jan 16, 22:40 PST
      Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 18 January 2023 at 19:30 PST until 19 January 2023 at 00:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets via a subset of US Short Codes.
      Jan 11, 23:19 PST
      Jan 18, 2023
      Montenegro SMS Carrier Maintenance - One Crna Gora (ex. Telenor)
      Completed - The scheduled maintenance has been completed.
      Jan 18, 19:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 18, 17:00 PST
      Scheduled - The One Crna Gora (ex. Telenor) network in Montenegro is conducting an emergency maintenance from 18 January 2023 at 17:00 PST until 18 January 2023 at 19:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from One Crna Gora (ex. Telenor) Montenegro
      Jan 17, 18:58 PST
      France SMS Carrier Maintenance - Legos
      Completed - The scheduled maintenance has been completed.
      Jan 18, 18:30 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 18, 15:30 PST
      Scheduled - The Legos Telecom network in France is conducting a planned maintenance from 18 January 2023 at 15:30 PST until 18 January 2023 at 18:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Legos Telecom handsets.
      Jan 2, 02:01 PST
      US SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Jan 18, 18:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 18, 17:00 PST
      Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 18 January 2023 at 17:00 PST until 18 January 2023 at 18:00 PST. During the maintenance window, there could be intermittent delays delivering SMS from US handsets to subsets of US shortcodes.
      Jan 9, 00:54 PST
      The Support Plans Page in the Console Is Now Fully Operational
      Resolved - The support plans page in the console was degraded for approximately 30 minutes between 3:10:59PM and 3:43:03 PM PT on 01/04/2023. During that time, customers were not able to access the page or upgrade their support plan. The issue has now been resolved.
      Jan 18, 15:08 PST
      All systems are operational
      Resolved - We have fully investigated the issue affecting the support plans page and it was determined that there is no noticeable customer impact. All systems are operational.
      Jan 18, 14:56 PST
      Indonesia SMS Carrier Maintenance - XL Axiata
      Completed - The scheduled maintenance has been completed.
      Jan 18, 11:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 18, 10:00 PST
      Scheduled - The XL Axiata network in Indonesia is conducting a planned maintenance from 18 January 2023 at 10:00 PST until 18 January 2023 at 11:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from XL Axiata handsets.
      Jan 12, 22:17 PST
      SMS Delivery Delays to WOM (Nextel) Network in Chile
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to WOM (Nextel) Network in Chile. This incident has been resolved.
      Jan 18, 08:13 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to WOM (Nextel) Network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 18, 05:56 PST
      Update - We are still experiencing SMS delivery delays when sending messages to WOM (Nextel) Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 18, 04:16 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to WOM (Nextel) Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 18, 03:32 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to WOM (Nextel) Network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 or as soon as more information becomes available.
      Jan 18, 01:43 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to WOM (Nextel) Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 18, 00:52 PST
      SMS Delivery Failures on Karabakh Telecom Network In Armenia
      Resolved - We are no longer experiencing SMS delivery failures to Armenia Telecom Network. This incident has been resolved.
      Jan 18, 07:20 PST
      Update - We are still observing successful SMS delivery on Karabakh Telecom Network In Armenia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 18, 05:23 PST
      Monitoring - We are observing successful SMS delivery on Karabakh Telecom Network In Armenia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 18, 03:37 PST
      Update - We are still experiencing SMS delivery failures on Karabakh Telecom Network In Armenia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Jan 18, 00:28 PST
      Update - We are still experiencing SMS delivery failures on Karabakh Telecom Network In Armenia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 17, 22:49 PST
      Investigating - We are experiencing SMS delivery failures on Karabakh Telecom Network In Armenia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jan 17, 22:04 PST
      SMS Delivery Delay To Orange Network in Cameroon
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange Network in Cameroon. This incident has been resolved.
      Jan 18, 06:56 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network in Cameroon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 18, 05:10 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Orange Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 18, 03:58 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Orange Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 18, 03:11 PST
      Jan 17, 2023
      Russia SMS Carrier Maintenance - MTS
      Completed - The scheduled maintenance has been completed.
      Jan 17, 22:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 17, 20:31 PST
      Scheduled - The MTS network in Russia is conducting an emergency maintenance from 17 January 2023 at 20:30 PST until 17 January 2023 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from MTS Russia handsets.
      Jan 17, 09:32 PST
      Mexico SMS Carrier Maintenance - Movistar
      Completed - The scheduled maintenance has been completed.
      Jan 17, 22:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 17, 15:01 PST
      Scheduled - The Movistar network in Mexico is conducting an emergency maintenance from 17 January 2023 at 15:00 PST until 17 January 2023 at 21:59 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Movistar Mexico handsets.
      Jan 16, 20:12 PST
      UK SMS Carrier Maintenance - O2 UK
      Completed - The scheduled maintenance has been completed.
      Jan 17, 22:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Jan 17, 15:00 PST
      Scheduled - The O2 network in UK is conducting an emergency maintenance from 17 January 2023 at 15:00 PST until 17 January 2023 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 UK handsets.
      Jan 16, 16:54 PST
      Delays in Bulk Export Tool via Twilio Rest API
      Resolved - Delays in Bulk Export Tool via Twilio Rest API has been resolved.
      Jan 17, 21:18 PST
      Monitoring - Bulk Export Tool is now operating normally and customer should be able to use the functionality now. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.
      Jan 17, 20:48 PST
      Update - We continue to investigate elevated latency and timeout errors for Twilio Rest API, impacting the following Twilio services: Bulk exports. Customers may experience inaccurate estimated completion times. All new and existing bulk exports will not be completed until the issue is resolved. We recommend waiting to submit any new requests until the issue is resolved.

      Our engineering team is actively working on this issue and we will provide another update in 4 hours or as soon as more information becomes available.
      Jan 17, 18:31 PST
      Update - We continue to investigate elevated latency and timeout errors for Twilio Rest API, impacting the following Twilio services: Bulk exports. Customers may experience inaccurate estimated completion times. All new and existing bulk exports will not be completed until the issue is resolved. We recommend waiting to submit any new requests until the issue is resolved.

      Our engineering team is actively working on this issue and we will provide another update in 2 hours or as soon as more information becomes available.
      Jan 17, 16:47 PST
      Update - We are currently investigating elevated latency and timeout errors for Twilio Rest API, impacting the following Twilio services: Bulk exports. Customers may experience inaccurate estimated completion times. Our engineering team is actively working on the issue and we will provide another update in 1 hour or as soon as more information becomes available.
      Jan 17, 15:42 PST
      Investigating - Our monitoring systems have detected a potential issue affecting bulk exports via API Service. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jan 17, 15:30 PST
      Inbound Call Failures to Subset of Thailand Numbers
      Resolved - The issue affecting inbound calls to Twilio Thailand phone numbers has been resolved, and the service is functioning normally at this time.
      Jan 17, 19:37 PST
      Monitoring - We have started seeing recovery for inbound calls to Twilio Thailand phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Jan 17, 19:17 PST
      Update - We are observing inbound call failures to Thailand phone numbers. We are currently working with our carrier partner to resolve this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 17, 18:32 PST
      Update - We are observing inbound call failures to Thailand phone numbers. We are currently working with our carrier partner to resolve this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jan 17, 17:49 PST
      Investigating - Our monitoring system has detected a potential issue with call failures to a subset of Thailand numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jan 17, 17:41 PST
      SMS Delivery Delays to Orange Network in Cameroon
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange Network in Cameroon. This incident has been resolved.
      Jan 17, 17:54 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network in Cameroon. We will continue monitoring the service to ensure a full recovery. We will provide another update within 30 minutes or as soon as more information becomes available.
      Jan 17, 17:27 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Orange Network in Cameroon. Our engineers are working with our carrier partner to resolve this issue. We will provide another update within 8 hours or as soon as more information becomes available.
      Jan 17, 12:50 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Orange Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jan 17, 08:55 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Orange Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 17, 06:55 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Orange Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 17, 05:55 PST
      Jan 16, 2023
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