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Issues found outside of Twilio’s Network
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SYSTEM METRICS
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All Systems Operational
PROGRAMMABLE MESSAGING Operational
MMS Operational
SMS Operational
SMPP Operational
Channels Operational
Notify Operational
Conversations Operational
PROGRAMMABLE VOICE Operational
PSTN Operational
SIP Interface Operational
Client Web Operational
Client Mobile ? Operational
Conference ? Operational
Recording ? Operational
Queue ? Operational
Text-to-Speech ? Operational
Recording Transcriptions Operational
TwiML Operational
Voice Insights Operational
Speech Recognition Operational
AUTHY Operational
Authy 2FA Operational
Verify Operational
Authy App Operational
Lookup ? Operational
AUTOPILOT Operational
CONTACT CENTER Operational
TaskRouter ? Operational
Flex Operational
Flex WFO Operational
ELASTIC SIP TRUNKING ? Operational
INTERCONNECT Operational
PHONE NUMBERS ? Operational
PROGRAMMABLE CHAT Operational
PROGRAMMABLE FAX Operational
PROGRAMMABLE VIDEO Operational
Peer-to-Peer Rooms Operational
Network Traversal Service ? Operational
Group Rooms Operational
PROGRAMMABLE WIRELESS Operational
PROXY Operational
SERVERLESS Operational
Studio Operational
Functions Operational
Assets Operational
TwiML Bins Operational
Sync Operational
TWILIO PLATFORM Operational
Billing Operational
Debugger & Alerts Operational
Console Operational
REST API ? Operational
Customer Support Center ? Operational
Other Operational
CARRIER NETWORK Operational
SMS Long Code, North America Operational
MMS Long Code, North America Operational
SMS Short Code, North America Operational
MMS Short Code, North America Operational
SMS Toll-Free, North America Operational
SMS, Latin America Operational
SMS, APAC Operational
SMS, Europe Operational
SMS, Middle East & Africa Operational
SMS Delivery Notifications & Status Callbacks Operational
Voice, North America Operational
Voice, Latin America Operational
Voice, APAC Operational
Voice, Europe Operational
Voice, Middle East & Africa Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
T-Mobile US SMS Carrier Maintenance Oct 20, 23:00 - Oct 21, 03:00 PDT
The T-Mobile network in the US is conducting a planned maintenance from 20 October 2019 at 23:00 PDT until 21 October 2019 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets when sending to or from US shortcodes and toll-free numbers. SMS delivery via standard US long codes is not going to be impacted.
Posted on Oct 18, 20:37 PDT
Tele2 - Russia SMS carrier maintenance Oct 22 14:00 - Oct 22 18:00 PDT Oct 22, 14:00-18:00 PDT
The Tele2 mobile network in Russia will be conducting planned maintenance on their SMS platform on Tuesday, October 22 14:00 - Tuesday, October 22 18:00 PDT. During this maintenance window, there could be intermittent delays delivering their SMS sent to and from Tele2 handsets, as well as message status events.
Posted on Oct 14, 09:35 PDT
AT&T US SMS Carrier Maintenance Oct 22, 18:00 - Oct 23, 03:00 PDT
The AT&T network in the US is conducting a planned maintenance from 22 October 2019 at 18:00 PDT until 23 October 2019 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets when sending to or from US shortcodes and toll-free numbers. SMS delivery via standard US long codes is not going to be impacted.
Posted on Oct 18, 20:38 PDT
AT&T US SMS Carrier Maintenance Oct 23, 19:00 - Oct 24, 04:00 PDT
The AT&T network in the US is conducting a planned maintenance from 23 October 2019 at 19:00 PDT to 24 October 2019 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T US handsets when sending to or from US shortcodes and toll-free numbers. SMS delivery via standard US long codes is not going to be impacted.
Posted on Oct 18, 20:40 PDT
System Metrics Month Week Day
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Past Incidents
Oct 20, 2019

No incidents reported today.

Oct 19, 2019

No incidents reported.

Oct 18, 2019
Inbound MMS delays towards US Short Codes
Resolved - We are no longer seeing MMS delays towards a subset of Twilio US Short Codes. This incident has been resolved.
Oct 18, 09:12 PDT
Identified - The issue has been identified and we are working with our carrier partners on a fix and will provide an update as soon as we have further information.
Oct 18, 08:32 PDT
Update - We continue to experience issues receiving inbound MMS messages sent from mobile devices in the US to a subset of Twilio US short codes. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information
Oct 18, 07:03 PDT
Investigating - We are not currently receiving inbound MMS messages sent from mobile devices in the US to a subset of Twilio US short codes. We are also experiencing delays in receiving status callbacks for outbound MMS messages sent from Twilio's US short codes to mobile devices; actual delivery of outbound MMS messages are unaffected. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Oct 18, 03:24 PDT
SMS delivery degradation towards Smartfren, Indonesia
Resolved - This incident has been resolved.
Oct 18, 07:54 PDT
Update - We continue to observe SMS delivery degradation for SMS sent towards the Smartfren mobile network in Indonesia. We continue to work with our carrier partners to resolve the issue and will provide further updates as soon as we have more information.
Oct 18, 06:02 PDT
Investigating - We are observing delivery degradation for SMS sent towards the Smartfren mobile network in Indonesia. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Oct 18, 01:36 PDT
SMS delivery degradation towards Reliance Jio, India
Resolved - This incident has been resolved.
Oct 18, 02:48 PDT
Monitoring - We are observing recovery for the SMS delivery degradation towards the Reliance Jio mobile network in India. We will continue to monitor and provide an update when we have more information
Oct 18, 02:40 PDT
Investigating - We are observing delivery degradation for SMS sent towards the Reliance Jio mobile network in India. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Oct 18, 01:49 PDT
Oct 17, 2019
Degradation of SMS Traffic to Viettel in Vietnam
Resolved - This incident has been resolved.
Oct 17, 23:08 PDT
Investigating - We are seeing a degradation of outbound SMS traffic sent to mobile devices on the Viettel network in Vietnam. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Oct 17, 20:47 PDT
Degradation of US SMS Toll-free Traffic on Verizon.
Resolved - We are no longer seeing inbound SMS delays sent from the Verizon Network to twilio US Toll Free phone numbers. Message status callbacks (delivery receipts) for outbound messages have also recovered. This incident has been resolved.
Oct 17, 11:06 PDT
Monitoring - We are observing recovery in the issue causing delays in the receipt of inbound SMS messages sent from mobile devices on the Verizon Network to Twilio US toll free phone numbers. The messages did not fail, but were queued. We are also seeing recovery in receiving message status callbacks (delivery receipts) for outbound SMS messages sent from Twilio's US toll free numbers to mobile devices on the Verizon Network. We started to see recovery around 10:11am (PT).
Oct 17, 10:39 PDT
Investigating - We are currently not receiving inbound SMS messages sent from mobile devices on the Verizon Network to Twilio US toll free phone numbers. We are also experiencing delays in receiving delivery receipts for outbound SMS messages sent from Twilio's US toll free numbers to mobile devices on the Verizon Network; delivery of outbound SMS messages is unaffected. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Oct 17, 09:56 PDT
SMS delivery delays from Sprint handsets towards US short codes
Resolved - We are no longer seeing SMS delays for messages sent from Sprint devices towards US short codes. This incident has been resolved.
Oct 17, 09:35 PDT
Monitoring - We are observing recovery for the issue causing SMS delays for messages sent from Sprint devices towards US short codes since 08:42am (PT) . We will continue to monitor and will provide an update as soon as we have more information.
Oct 17, 09:12 PDT
Investigating - We are observing delays receiving SMS sent from Sprint devices towards Twilio US short codes and also receiving delivery receipts for messages sent towards Sprint devices. Outbound messages sent from Twilio towards Sprint devices are not impacted. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Oct 17, 08:11 PDT
SMS delivery degradation towards Zain, Iraq
Resolved - The issue has been resolved.
Oct 17, 02:13 PDT
Investigating - We are observing delivery degradation for SMS sent towards the Zain network in Iraq. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Oct 17, 00:48 PDT
Oct 16, 2019
SMS Delivery Degradation towards Hutchison Indonesia
Resolved - This incident has been resolved.
Oct 16, 18:52 PDT
Monitoring - Service is starting to recover. We will continue to monitor and provide an update when we have confirmed the issue is fully resolved.
Oct 16, 18:05 PDT
Investigating - We see degradation in delivery of SMS messages sent from outside Indonesia to mobile devices on the Hutchison Network in Indonesia. SMS messages sent from within Indonesia are unaffected. We are investigating and working with our partners. We will provide an update when we have further information.
Oct 16, 17:35 PDT
Megafon Russia - SMS Carrier Maintenance - 16 October 2019 13:00 PDT - 16 October 2019 18:00 PDT
Completed - The scheduled maintenance has been completed.
Oct 16, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 13:00 PDT
Scheduled - Megafon network in Russia will be conducting planned maintenance on their SMS platform from 16 October 2019 at 13:00 PDT to 16 October 2019 at 18:00 PDT. During this maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets.
Oct 14, 03:45 PDT
Beeline Russia - SMS Carrier Maintenance - 16 October 2019 14:00 PDT - 16 October 2019 17:00 PDT
Completed - The scheduled maintenance has been completed.
Oct 16, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 14:00 PDT
Scheduled - Beeline network in Russia will be conducting planned maintenance on their SMS platform from 16 October 2019 at 14:00 PDT to 16 October 2019 at 17:00 PDT. During this maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
Oct 14, 03:46 PDT
Intermittent Failures for Studio Flow Execution
Resolved - We are no longer seeing failures for Studio Flow Executions. This incident has been resolved.
Oct 16, 11:45 PDT
Update - A fix has been implemented and we are monitoring the results.
Oct 16, 10:52 PDT
Monitoring - We are observing signs of recovery for the Studio Flow Execution failures. We will continue to monitor to ensure full recovery.
Oct 16, 10:52 PDT
Investigating - We are currently experiencing elevated 500s on Studio component which are causing intermittent failures. Our Engineers are investigating.
Oct 16, 10:42 PDT
T-Mobile US SMS Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Oct 16, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 00:00 PDT
Scheduled - The T-Mobile network in the US is conducting a planned maintenance from 16 October 2019 at 00:00 PDT until 16 October 2019 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets.
Oct 15, 10:52 PDT
Oct 15, 2019
Tele2 Russia - SMS carrier maintenance Oct 15 14:00 - Oct 15 18:00 PDT
Completed - The scheduled maintenance has been completed.
Oct 15, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 14:00 PDT
Scheduled - The Tele2 mobile network in Russia will be conducting planned maintenance on their SMS platform on Tuesday, October 15 14:00 - Tuesday, October 15 18:00 PDT. During this maintenance window, there could be intermittent delays delivering their SMS sent to and from Tele2 handsets, as well as message status events.
Oct 14, 09:29 PDT
US Inbound calls failing to a subset of Twilio Toll Free numbers
Resolved - We are no longer observing inbound call failures to subset of US Toll Free numbers. This incident has been resolved.
Oct 15, 10:35 PDT
Monitoring - We are observing full recovery for the issue causing inbound call failures to subset of US toll-free numbers. We will continue to monitor and provide an update when we have more information.
Oct 15, 10:22 PDT
Investigating - We are seeing failures for inbound calls to a subset of our US toll-free numbers. We are investigating and working with our partners and will provide an update when we have further information.
Oct 15, 10:06 PDT
Inbound Calls to Subset of US Local Numbers Failing
Resolved - This incident has been resolved.
Oct 15, 06:07 PDT
Monitoring - We are observing recovery for the issue causing inbound call failures to a small subset of Twilio US phone numbers. We will continue to monitor and provide an update when we have more information.
Oct 15, 05:49 PDT
Identified - We have identified the cause of the issue resulting in inbound call failures to a small subset of Twilio US phone numbers and are working with our carrier partner on a resolution. We will provide an update when we have further information.
Oct 14, 23:30 PDT
Investigating - We are currently seeing failures of inbound calls to a small subset of Twilio's US local phone numbers. We are investigating and working with our carrier partners and will provide an update when we have further information.
Oct 14, 19:27 PDT
Oct 14, 2019
Megafon Russia - SMS Carrier Maintenance - 14 October 2019 13:00 PDT - 14 October 2019 18:00 PDT
Completed - The scheduled maintenance has been completed.
Oct 14, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 14:00 PDT
Scheduled - Megafon network in Russia will be conducting planned maintenance on their SMS platform from 14 October 2019 at 13:00 PDT to 14 October 2019 at 18:00 PDT. During this maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets.
Oct 14, 03:40 PDT
Beeline Russia - SMS Carrier Maintenance - 14 October 2019 14:00 PDT - 14 October 2019 17:00 PDT
Completed - The scheduled maintenance has been completed.
Oct 14, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 14:00 PDT
Scheduled - Beeline network in Russia will be conducting planned maintenance on their SMS platform from 14 October 2019 at 14:00 PDT to 14 October 2019 at 17:00 PDT. During this maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
Oct 14, 03:43 PDT
Outbound SMS to Claro Network in Brazil is degraded
Resolved - We are no longer seeing delivery degradation in SMS delivery towards Claro Network in Brazil. This incident has been resolved.
Oct 14, 14:52 PDT
Update - We are continuing to monitor for any further issues.
Oct 14, 13:13 PDT
Monitoring - We are observing recovery in SMS Delivery towards the Claro Network in Brazil. We continue to work with our carrier partner to restore service. We will provide further updates as we gain more information.
Oct 14, 13:12 PDT
Investigating - We are seeing degradation in SMS delivery towards Claro Network in Brazil. We are investigating and working with our carrier partners. We will provide an update when we have further information.
Oct 14, 11:21 PDT
Oct 13, 2019

No incidents reported.

Oct 12, 2019
Inbound Calls to Brazil Toll-Free Numbers Failing
Resolved - This incident has been resolved.
Oct 12, 20:42 PDT
Investigating - We see failures for inbound calls to Brazil toll-free numbers. We are investigating and working with our partners and will provide an update when we have further information.
Oct 12, 19:22 PDT
Outbound SMS to AT&T Network in Mexico is degraded
Resolved - We have confirmed the recovery of issues related to SMS delivery to AT&T in Mexico. Service has been restored.
Oct 12, 15:03 PDT
Investigating - We see degradation in SMS delivery towards AT&T in Mexico. We are investigating and working with our partners. We will provide an update when we have further information.
Oct 12, 13:44 PDT
Outbound SMS to Orange Network in Belgium is degraded
Resolved - This incident has been resolved.
Oct 12, 06:27 PDT
Investigating - We see degradation in SMS delivery towards Orange Network in Belgium. We are investigating and working with our partners. We will provide an update when we have further information.
Oct 11, 03:09 PDT
Oct 11, 2019
US SMS carrier partner (T-Mobile) maintenance 10 October 2019 23:00 PDT - 11 October 2019 03:00 PDT
Completed - The scheduled maintenance has been completed.
Oct 11, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 00:45 PDT
Scheduled - The T-Mobile network in US is conducting an emergency maintenance on their SMS platform between 10 October 2019 23:00 PDT - 11 October 2019 03:00 PDT. During this maintenance window, there could be intermittent delays delivering SMS to T-Mobile US toll-free numbers
Oct 11, 00:31 PDT
Oct 10, 2019
Outbound SMS to Zain network in Iraq degraded
Resolved - This incident has been resolved.
Oct 10, 21:42 PDT
Investigating - SMS delivery to the Zain network in Iraq has degraded delivery. We are investigating and working with our partners. We will provide an update when we have further information.
Oct 10, 08:57 PDT
SMS Delivery Issues for Authy and Verify
Resolved - From 6:29PM PDT until 7:09PM PDT today customers using Authy and Verify were impacted by an issue which prevented SMS messages from being delivered successfully. Our engineering team has resolved the issue.
Oct 10, 20:03 PDT
Inbound voice call quality degraded for some calls in France
Resolved - We have observed full recovery of traffic. This incident has been resolved.
Oct 10, 13:58 PDT
Monitoring - We are observing recovery of services. We will continue to monitor to ensure a full recovery.
Oct 10, 13:25 PDT
Identified - We have detected an issue with packet loss affecting audio quality on some inbound PSTN voice calls from Transatel mobile numbers in France. We are investigating and working with our partners. We will provide an update when we have further information.
Oct 10, 10:41 PDT
Investigating - We have detected an issue with packet loss affecting audio quality on some inbound PSTN voice calls in France. We are investigating and working with our partners. We will provide an update when we have further information.
Oct 10, 06:55 PDT
Outbound SMS to MCI network in Iran degraded
Resolved - This incident has been resolved.
Oct 10, 03:06 PDT
Investigating - SMS delivery to the MCI network in Iran has degraded delivery. We are investigating and working with our partners. We will provide an update when we have further information.
Oct 10, 01:39 PDT
T-Mobile SMS Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Oct 10, 03:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 23:01 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 9, 10:57 PDT
Scheduled - The T-Mobile network in the US is conducting a planned maintenance from 9 October 2019 at 23:00 PDT until 10 October 2019 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets from US toll-free numbers and subset of US shortcodes. SMS delivery via standard US long codes is not going to be impacted.
Oct 8, 23:45 PDT
US SMS carrier partner (AT&T) maintenance 09 October 2019 19:00 PDT - 10 October 2019 03:00 PDT
Completed - The scheduled maintenance has been completed.
Oct 10, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 19:00 PDT
Scheduled - The AT&T network in US will be conducting an emergency maintenance on their SMS platform between Wednesday 09 October 2019 19:00 PDT - 10 June 2019 03:00 PDT. During this maintenance window, there could be intermittent delays for US SMS to and from AT&T US handsets.
Oct 8, 05:02 PDT
US/Canada Toll-Free SMS/MMS carrier partner scheduled maintenance Oct 09 22:00 - Oct 10 00:00 PDT
Completed - The scheduled maintenance has been completed.
Oct 10, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 22:01 PDT
Scheduled - Our carrier partner for US/Canada Toll-Free SMS traffic will be conducting maintenance on their SMS platform from 9 Oct 2019 at 22:00 to 10 Oct 2019 at 00:00 PDT. During this maintenance window, there could be intermittent delays delivering SMS to and from US/CA Toll-Free numbers.
Sep 9, 19:03 PDT
Oct 9, 2019
Outbound SMS to Zain network in Iraq degraded
Resolved - This incident has been resolved.
Oct 9, 21:59 PDT
Investigating - SMS delivery to the Zain network in Iraq has degraded delivery. We are investigating and working with our partners. We will provide an update when we have further information.
Oct 9, 08:43 PDT
Megafon Russia - SMS carrier maintenance Oct 09 18:00 - Oct 09 21:00 PDT
Completed - The scheduled maintenance has been completed.
Oct 9, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 18:00 PDT
Scheduled - The Megafon mobile network in Russia will be conducting emergency maintenance on their SMS platform on Wednesday, October 09 18:00 - Wednesday, October 09 21:00 PDT. During this maintenance window, there could be intermittent delays delivering their SMS sent to and from Megafon handsets, as well as message status events.
Oct 9, 11:00 PDT
Beeline Russia - SMS carrier maintenance Oct 09 14:00 - Oct 09 17:00 PDT
Completed - The scheduled maintenance has been completed.
Oct 9, 17:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 14:00 PDT
Scheduled - The Beeline mobile network in Russia will be conducting planned maintenance on their SMS platform on Wednesday, October 09 14:00 - Wednesday, October 09 17:00 PDT. During this maintenance window, there could be intermittent delays delivering their SMS sent to and from Beeline handsets, as well as message status events.
Oct 9, 10:59 PDT
Incorrect format for some inbound calls in Philippines
Resolved - Our carrier partners have confirmed resolution of this issue and our testing has shown no further problems. This incident has been resolved.
Oct 9, 12:28 PDT
Investigating - Some inbound calls in the Philippines have the old format +632 prefix to the callee and not the new +6328 prefix applied. This may affect customers based on your handling of calls. We are investigating and working with our partners. We will provide an update when we have further information.
Oct 9, 08:14 PDT
US SMS carrier partner (AT&T) maintenance 08 October 2019 19:00 PDT - 09 October 2019 03:00 PDT
Completed - The scheduled maintenance has been completed.
Oct 9, 03:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 19:00 PDT
Scheduled - The AT&T network in US will be conducting an emergency maintenance on their SMS platform between Tuesday 08 October 2019 19:00 PDT - 09 October 2019 03:00 PDT. During this maintenance window, there could be intermittent delays for US SMS to and from AT&T US handsets.
Oct 8, 05:04 PDT
Oct 8, 2019
SMS Delivery Issues to Zain Iraq (418-020)
Resolved - This incident has been resolved.
Oct 8, 22:07 PDT
Investigating - We are experiencing SMS delivery issues to Zain Iraq (418-020). Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Oct 8, 12:08 PDT
Agents unable to log into Flex
Resolved - Flex and TaskRouter are operating normally at this time.
Oct 8, 15:40 PDT
Monitoring - We are now seeing full recovery for TaskRouter and Flex clients. Customers who are experiencing issues should reload the webpage which runs Flex and/or the TaskRouter JavaScript SDK. We are continuing to monitor the issue.
Oct 8, 15:19 PDT
Update - Some Flex and TaskRouter agents are now able to connect and receive task assignments, but Twilio engineering is still seeing some errors and recovery is not complete. Some customers may still see intermittent problems receiving tasks from Flex / TaskRouter, and we are continuing to work to resolve these issues.
Oct 8, 15:06 PDT
Update - We are continuing to work on a fix for this issue.
Oct 8, 14:47 PDT
Identified - Our engineering team has identified a fault in the TaskRouter database that is responsible for delivering tasks to TaskRouter / Flex agents. We are making a change to address the issue now and will have an update shortly.
Oct 8, 14:24 PDT
Investigating - Our engineering team is investigating an issue with our flex product. Agents seem to be unable to log in. We will provide another update shortly.
Oct 8, 14:07 PDT
Voice call delivery to and inbound numbers for parts of Telefonica Brazil degraded.
Resolved - This incident has been resolved.
Oct 8, 06:01 PDT
Investigating - Voice call delivery to and inbound numbers for parts of Telefonica Brazil degraded.
Investigating: Call delivery to and inbound numbers from the Telefonica network in São Paulo (+5511), Jundiaí (+5511) and Itupeva (+5511) is degraded. Traffic to all other networks is unaffected. We are investigating and working with our partners. We will provide an update when we have further information.
Oct 7, 17:03 PDT
SMS Delivery Degradation Towards MTS Russia (250-01)
Resolved - SMS delivery to the MTS network in Russia is now operating normally.
Oct 8, 00:50 PDT
Update - We are continuing to investigate this issue.
Oct 7, 22:07 PDT
Investigating - We are experiencing SMS delivery issues to MTS Russia (250-01). Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Oct 7, 19:40 PDT
Oct 7, 2019
SMS Delivery Issues to Zain Iraq (418-020)
Resolved - SMS delivery to the Zain network in Iraq is now operating normally.
Oct 7, 22:06 PDT
Investigating - We are experiencing SMS delivery issues to Zain Iraq (418-020). Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Oct 7, 17:10 PDT
SMS Delivery Degradation Towards Beeline Russia (250-099)
Resolved - SMS delivery to the Beeline network in Russia is now operating normally.
Oct 7, 21:58 PDT
Monitoring - We are observing recovery of services and waiting for our carrier partners to confirm. We will continue monitoring and update as we have more information."
Oct 7, 20:52 PDT
Investigating - We are experiencing SMS delivery issues to Beeline Russia (250-099). Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
Oct 7, 19:36 PDT
Outbound SMS to Nextel network in Brazil degraded in delivery
Resolved - We are have observed full recovery of traffic and our carrier partners have confirmed resolution.
Oct 7, 17:25 PDT
Monitoring - We are observing recovery of services and waiting for our carrier partners to confirm. We will continue monitoring and update as we have more information.
Oct 7, 17:05 PDT
Investigating - SMS delivery to the Nextel network in Brazil is degraded in delivery. Traffic to all other networks is unaffected. We are investigating and working with our partners. We will provide an update when we have further information.
Oct 7, 07:04 PDT
Inbound PSTN calls to some Singapore and Indonesia phone numbers have increased latency
Resolved - The incident has been resolved now.
Oct 7, 08:32 PDT
Monitoring - Inbound PSTN voice calls to Singapore and Indonesia phone numbers are now operating as expected. We continue to monitor the situation.
Oct 7, 06:41 PDT
Update - Inbound PSTN voice calls to Singapore and Indonesia phone numbers are now operating but with increased latency. We continue to work with our partners to resolve the incident and will provide an update when we have further information.
Oct 7, 02:14 PDT
Investigating - Inbound voice calls to approximately 10% of Singapore numbers on our network are failing. We are investigating and working with our partners. We will provide an update when we have further information.
Oct 6, 23:14 PDT
AT&T Mexico - SMS Carrier Partner Maintenance - 06 October 2019 22:00 PDT - 07 October 2019 04:00 PDT
Completed - The scheduled maintenance has been completed.
Oct 7, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 22:00 PDT
Scheduled - The AT&T network in Mexico will be conducting emergency maintenance on their SMS platform on Sunday 06 October 2019 22:00 PDT - 07 October 2019 04:00 PDT. During this maintenance window, there could be intermittent delays for SMS to and from AT&T Mexico handsets.
Oct 2, 09:21 PDT
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