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Check here for updates about Twilio’s service availability and the status of telecom carriers globally.
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Twilio Services

Issues related to Twilio’s Software

External Connectivity

Issues found outside of Twilio’s Network

MAINTENANCE UPDATE NOTIFICATIONS

UPCOMING MAINTENANCE

External carriers often notify us when they will be conducting maintenance.

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SYSTEM METRICS

Stay up to date on the speed at which you connect.

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SMS Delivery Failures to B-Mobile Network Bhutan

Update - We continue to experience SMS delivery failures when sending messages to B-Mobile Network in Bhutan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 48 hours or as soon as more information becomes available.
Jan 18, 01:30 PST

Update - We continue to experience SMS delivery failures when sending messages to B-Mobile Network in Bhutan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 17, 01:30 PST

Update - We are experiencing SMS delivery failures when sending messages to B-Mobile Network Bhutan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jan 16, 09:31 PST

Update - We are experiencing SMS delivery failures when sending messages to B-Mobile Network Bhutan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jan 16, 01:30 PST

Update - We are experiencing SMS delivery delays when sending messages to B-Mobile Network Bhutan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 15, 21:37 PST

Update - We are experiencing SMS delivery delays when sending messages to B-Mobile Network Bhutan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 15, 19:41 PST

Investigating - We are experiencing SMS delivery delays when sending messages to B-Mobile Network Bhutan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 15, 18:46 PST

PROGRAMMABLE MESSAGING Degraded Performance

MMS Operational

SMS Degraded Performance

SMPP Operational

Messaging Channels Operational

Notify Operational

Conversations Operational

Messaging Insights Operational

PROGRAMMABLE VOICE Operational

PSTN Operational

SIP Interface Operational

Client Web Operational

Client Mobile Operational

Conference Operational

Recording Operational

Queue Operational

Text-to-Speech Operational

Recording Transcriptions Operational

TwiML Operational

Voice Insights Operational

Speech Recognition Operational

ACCOUNT SECURITY Operational

Authy 2FA Operational

Verify Operational

Authy App Operational

Lookup Operational

AUTOPILOT Operational

ELASTIC SIP TRUNKING Operational

FLEX Operational

TaskRouter Operational

Flex Application Platform Operational

Flex Insights Operational

INTERCONNECT Operational

PHONE NUMBERS Operational

PROGRAMMABLE CHAT Operational

PROGRAMMABLE FAX Operational

PROGRAMMABLE VIDEO Operational

Group Rooms Operational

Peer-to-Peer Rooms Operational

Recordings Operational

Compositions Operational

Network Traversal Service Operational

Go Rooms Operational

TWILIO LIVE Operational

PROXY Operational

SERVERLESS Operational

Studio Operational

Functions Operational

Assets Operational

TwiML Bins Operational

Sync Operational

DEVELOPER TOOLS Operational

Console Operational

Event Streams Operational

Debugger & Alerts Operational

Documentation Operational

REST API Operational

Bulk Export Operational

TWILIO PLATFORM Operational

Billing Operational

Customer Support Center Operational

Other Operational

Account Insights Operational

CARRIER NETWORK Degraded Performance

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Short Code, North America Operational

MMS Short Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free Operational

SMS, Latin America Operational

SMS, APAC Degraded Performance

SMS, Middle East & Africa Operational

SMS Delivery Notifications & Status Callbacks Operational

Voice, North America Under Maintenance

Voice, Latin America Operational

Voice, APAC Operational

Voice, Europe Operational

Voice, Middle East & Africa Operational

INTERNET OF THINGS Operational

Programmable Wireless Operational

Super SIM Operational

Wireless Insights Operational

FRONTLINE Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Russia SMS Carrier Maintenance - Beeline Jan 18, 13:00-18:00 PST

The Beeline network in Russia is conducting an emergency maintenance on 18 Jan 2022 at 13:00 PST until 18 Jan 2022 at 18:00 PST, During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
Posted on Jan 16, 23:04 PST

France SMS Carrier Maintenance - Legos Jan 18, 13:30-16:30 PST

Update - The Legos network in France is conducting a planned maintenance from 18 Jan 2022 at 13:30 PST until 18 Jan 2022 at 16:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Legos handsets.
Jan 11, 02:26 PST

Scheduled - The Legos network in France is conducting a planned maintenance from 18 Jan 2022 at 13:30 PST until 18 Jan 2022 at 16:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Legos handsets.
Jan 11, 02:25 PST

Russia SMS Carrier Maintenance - Tele2 Jan 19, 12:00-16:00 PST

The Tele2 network in Russia is conducting a Planned maintenance from 19 Jan 2022 at 12:00 PST until 19 Jan 2022 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 handsets.
Posted on Dec 30, 00:01 PST

Russia SMS Carrier Maintenance - Megafon Jan 19, 12:00-16:00 PST

The Megafon network in Russia is conducting a planned maintenance from 19 Jan 2022 at 12:00 PST to 19 Jan 2022 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Posted on Dec 22, 23:48 PST

Russia SMS Carrier Maintenance - Beeline Jan 19, 13:00-20:00 PST

The Beeline network in Russia is conducting an emergency maintenance on 19 Jan 2022 at 13:00 PST until 19 Jan 2022 at 20:00 PST, During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
Posted on Jan 16, 23:06 PST

US & Canada Carrier Partner Maintenance Jan 19, 20:00-23:59 PST

Our SMS & MMS carrier partner in the US & Canada is conducting a planned maintenance on 19 Jan 2022 at 20:00 PST until 19 Jan 2022 at 23:59 PST. During the maintenance window, there could be intermittent delays delivering SMS & MMS to and from US & Canada handsets via US Toll-free numbers.
Posted on Dec 16, 23:06 PST

Russia SMS Carrier Maintenance - Tele2 Jan 20, 12:00-16:00 PST

The Tele2 network in Russia is conducting a planned maintenance from 20 Jan 2022 at 12:00 PST until 20 Jan 2022 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 handsets.
Posted on Jan 17, 02:49 PST

Russia SMS Carrier Maintenance - Tele2 Jan 20, 13:00-17:00 PST

The Tele2 network in Russia is conducting a planned maintenance from 20 Jan 2022 at 13:00 PST until 20 Jan 2022 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 handsets.
Posted on Jan 4, 20:41 PST

Russia SMS Carrier Maintenance - Beeline Jan 20, 13:00-16:00 PST

The Beeline network in Russia is conducting an emergency maintenance from 20 Jan 2022 at 13:00 PST until 20 Jan 2022 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
Posted on Jan 18, 03:15 PST

UK SMS Carrier Maintenance - Hutchison 3G Jan 23, 15:00-19:30 PST

The Hutchison 3G network in UK is conducting a planned maintenance from 23 Jan 2022 at 15:00 PST until 23 Jan 2022 at 19:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Hutchison 3G UK handsets.
Posted on Jan 12, 21:05 PST

Russia SMS Carrier Maintenance - Tele2 Jan 24, 12:00-16:00 PST

The Tele2 network in Russia is conducting a Planned maintenance from 24 Jan 2022 at 12:00 PST until 24 Jan 2022 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 handsets.
Posted on Jan 18, 03:04 PST

Russia SMS Carrier Maintenance - Megafon Jan 24, 12:00-16:00 PST

The Megafon network in Russia is conducting a planned maintenance from 24 Jan 2022 at 12:00 PST to 24 Jan 2022 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Posted on Dec 22, 23:49 PST

Russia SMS Carrier Maintenance - Megafon Jan 26, 12:00-16:00 PST

The Megafon network in Russia is conducting a planned maintenance from 26 Jan 2022 at 12:00 PST to 26 Jan 2022 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Posted on Dec 22, 23:50 PST

Russia SMS Carrier Maintenance - Tele2 Jan 26, 12:00-16:00 PST

The Tele2 network in Russia is conducting a planned maintenance on below dates, During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
Posted on Dec 29, 23:39 PST

Mexico SMS Carrier Maintenance - Telcel Jan 26, 20:00-23:30 PST

The Telcel network in Mexico is conducting a planned maintenance from 26 Jan 2022 at 20:00 PST until 26 Jan 2022 at 23:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Telcel Mexico handsets.
Posted on Jan 17, 22:13 PST

US & Canada Carrier Partner Maintenance Jan 26, 20:00-23:59 PST

Our SMS & MMS carrier partner in the US & Canada is conducting a planned maintenance on 26 Jan 2022 at 20:00 PST until 26 Jan 2022 at 23:59 PST. During the maintenance window, there could be intermittent delays delivering SMS & MMS to and from US & Canada handsets via US Toll-free numbers.
Posted on Dec 16, 23:07 PST

Russia SMS Carrier Maintenance - Megafon Jan 31, 12:00-16:00 PST

The Megafon network in Russia is conducting a planned maintenance from 31 Jan 2022 at 12:00 PST to 31 Jan 2022 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon handsets.
Posted on Dec 22, 23:51 PST

System Metrics Month Week Day

API Uptime

Fetching

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Jan 18, 2022

SMS Delivery Failures to DigiTel C.A Network in Venezuela

Resolved - We are no longer experiencing SMS delivery failures to DigiTel C.A Network in Venezuela. This incident has been resolved.
Jan 18, 05:28 PST

Monitoring - We are observing recovery in SMS delivery failures when sending messages to DigiTel C.A Network in Venezuela. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 18, 03:29 PST

Update - We are continuing to experience SMS delivery failures when sending messages to DigiTel C.A Network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 17, 23:29 PST

Update - We are continuing to experience SMS delivery failures when sending messages to DigiTel C.A Network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 17, 21:29 PST

Update - On further investigation, it was determined that we are experiencing SMS delivery failures when sending messages to DigiTel C.A Network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 17, 20:45 PST

Investigating - We are experiencing SMS delivery delays when sending messages to DigiTel C.A Network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 17, 20:29 PST

SMS Delivery Failures to US Cellular Network in USA From a Subset of Twilio Shortcodes

Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to US Cellular Network in USA using Twilio Longcode, Shortcode and Toll-free numbers. This incident has been resolved.
Jan 18, 05:24 PST

Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to US Cellular Network in USA using Twilio Longcode, Shortcode and Toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 18, 03:24 PST

Update - We are observing recovery in SMS delivery delays when sending messages to US Cellular Network in USA using Twilio Longcode and Tollfree numbers. However, we are still continuing to experience SMS delivery failures when sending from a subset of Twilio Shortcode numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 17, 23:27 PST

Update - We are continuing to experience SMS delivery delays when sending messages to US Cellular Network in USA. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 17, 21:28 PST

Investigating - We are experiencing SMS delivery delays when sending messages to US Cellular network in USA. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 17, 20:28 PST

Mexico SMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Jan 18, 04:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 22:00 PST

Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 17 Jan 2022 at 22:00 PST until 18 Jan 2022 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
Jan 11, 22:55 PST

Mexico SMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Jan 18, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 21:00 PST

Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 17 Jan 2022 at 21:00 PST until 18 Jan 2022 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
Jan 11, 22:32 PST

Jan 17, 2022

MMS delivery failures from Toll-Free numbers to US Cellular

Resolved - We are no longer experiencing MMS delivery failures for Toll-Free MMS sent to US Cellular in the US. This incident has been resolved.
Jan 17, 22:33 PST

Update - We continue to observe successful MMS delivery for Toll-Free MMS sent to US Cellular in United States. We will monitor to ensure full service recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
Jan 17, 02:37 PST

Update - We continue to observe successful MMS delivery for Toll-Free MMS sent to US Cellular in United States. We will monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 17, 00:37 PST

Monitoring - We are observing successful MMS delivery for Toll-Free MMS sent to US Cellular in the US. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 16, 22:38 PST

Update - We are continuing to experience MMS delivery failures for Toll-Free MMS sent to US Cellular in the US. We are working with our carrier partners to resolve the issue. We will provide an update in 24 hours or as soon as more information becomes available.
Jan 16, 16:06 PST

Update - We are continuing to experience MMS delivery failures for Toll-Free MMS sent to US Cellular in the US. We are working with our carrier partners to resolve the issue. We will provide an update in 16 hours or as soon as more information becomes available.
Jan 16, 00:28 PST

Update - We are continuing to experience MMS delivery failures for Toll-Free MMS sent to US Cellular in the US. We are working with our carrier partners to resolve the issue. We will provide an update in 8 hours or as soon as more information becomes available.
Jan 15, 16:29 PST

Update - We are continuing to experience MMS delivery failures for Toll-Free MMS sent to US Cellular in the US. We are working with our carrier partners to resolve the issue. We will provide an update in 4 hours or as soon as more information becomes available.
Jan 15, 12:37 PST

Update - We are continuing to experience MMS delivery failures for Toll-Free MMS sent to US Cellular in the US. We are working with our carrier partners to resolve the issue. We will provide an update in 2 hours or as soon as more information becomes available.
Jan 15, 10:40 PST

Update - We are experiencing MMS delivery failures for Toll-Free MMS sent to US Cellular in the US. We are working with our carrier partners to resolve the issue. We expect to provide an update in 1 hour or as soon as more information becomes available.
Jan 15, 09:42 PST

Investigating - We've become aware of a potential issue with MMS delivery from Toll-Free numbers to US Cellular. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 15, 09:22 PST

Mexico SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jan 17, 21:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 20:00 PST

Scheduled - Our SMS carrier partner in the Mexico is conducting a planned maintenance from 17 Jan 2022 at 20:00 PST until 17 Jan 2022 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Mexico handsets.
Jan 12, 02:28 PST

Inbound Call Failures to (a Subset of) Twilio Iceland Phone Numbers

Resolved - The issue affecting inbound calls to a subset of Twilio Iceland phone numbers has been resolved, and the service is functioning normally at this time.
Jan 17, 19:07 PST

Monitoring - We have started seeing recovery for inbound call failures to a subset of Twilio Iceland phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 17, 17:08 PST

Update - We are still observing inbound call failures to a subset of Twilio Iceland phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 17, 15:07 PST

Investigating - We are observing inbound call failures to a subset of Twilio Iceland phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 17, 14:15 PST

SMS Delivery Delays To Grameenphone And Robi Networks In Bangladesh

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Grameenphone and Robi Networks in Bangladesh. This incident has been resolved.
Jan 17, 17:13 PST

Update - We continue to experience SMS delivery delays when sending messages to Grameenphone and Robi Networks in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jan 17, 10:14 PST

Update - We continue to experience SMS delivery delays when sending messages to Grameenphone and Robi Networks in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 17, 06:21 PST

Update - We continue to experience SMS delivery delays when sending messages to Grameenphone and Robi Networks in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 17, 04:25 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Grameenphone and Robi Networks in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 17, 03:25 PST

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Jan 17, 17:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 14:01 PST

Scheduled - The Beeline network in Russia is conducting an emergency maintenance from 17 Jan 2022 at 14:00 PST until 17 Jan 2022 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
Jan 16, 20:58 PST

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Jan 17, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 13:00 PST

Scheduled - The Beeline network in Russia is conducting an emergency maintenance from 17 Jan 2022 at 13:00 PST until 17 Jan 2022 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
Jan 16, 20:50 PST

Russia SMS Carrier Maintenance - Megafon

Completed - The scheduled maintenance has been completed.
Jan 17, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 12:00 PST

Scheduled - The Megafon network in Russia is conducting a planned maintenance from 17 Jan 2022 at 12:00 PST to 17 Jan 2022 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets.
Dec 22, 23:54 PST

SMS Delivery Delays Colombia Tigo

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Colombia Tigo. This incident has been resolved.
Jan 17, 16:00 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Colombia Tigo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 17, 15:06 PST

SMS Delivery Reports Delays To NetCom Network In Norway

Resolved - We are no longer experiencing SMS delivery delays when sending messages to NetCom Network In Norway. This incident has been resolved.
Jan 17, 13:59 PST

Update - We are still observing recovery in SMS delivery delays when sending messages to NetCom Network In Norway. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 17, 12:05 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to NetCom Network In Norway. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 17, 10:07 PST

Update - We are experiencing SMS delivery report delays when sending messages to NetCom Network In Norway. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 17, 08:20 PST

Update - We are experiencing SMS delivery report delays when sending messages to NetCom Network In Norway. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 17, 06:23 PST

Investigating - We are experiencing SMS delivery report delays when sending messages to To NetCom Network In Norway. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 17, 05:26 PST

Update - We are observing recovery in SMS delivery report delays when sending messages to NetCom Network in Norway. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 17, 05:01 PST

Monitoring - We are observing recovery in SMS delivery report delays when sending messages to NetCom Network in Norway. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 17, 03:01 PST

SMS Delivery Delays To Vodafone Network In Egypt

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodafone Network in Egypt. This incident has been resolved.
Jan 17, 09:15 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodafone Network in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 17, 07:25 PST

Update - We are continuing to experience SMS delivery delays when sending messages to Vodafone Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 17, 06:34 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Vodafone Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 17, 05:40 PST

Jan 16, 2022

SMS Delivery Delays to Telenor Network in Pakistan

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telenor Network in Pakistan. This incident has been resolved.
Jan 16, 14:47 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telenor Network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 16, 10:55 PST

Update - We are experiencing SMS delivery delays when sending messages to Telenor Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 16, 10:45 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Telenor Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 16, 08:45 PST

Update - We are continuing to monitor for any further issues.
Jan 16, 08:42 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telenor Network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 16, 06:48 PST

Update - We are continuing to experience SMS delivery delays when sending messages to Telenor Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 16, 05:00 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Telenor Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 16, 04:00 PST

SMS Delivery Delays to Movistar Venezuela

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Movistar Venezuela. This incident has been resolved.
Jan 16, 12:10 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Movistar Venezuela. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 16, 10:09 PST

Update - We are continuing to investigate this issue.
Jan 16, 09:23 PST

Update - We are experiencing SMS delivery delays when sending messages to Movistar Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 16, 09:21 PST

Update - We are experiencing SMS delivery delays when sending messages to Movistar Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 30 minutes or as soon as more information becomes available.
Jan 16, 08:48 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Movistar Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 30 minutes or as soon as more information becomes available.
Jan 16, 08:33 PST

Jan 15, 2022

SMS delivery delays to Telcel Mexico from Registered Sender IDs

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telcel Mexico from Registered Sender IDs. This incident has been resolved.
Jan 15, 15:35 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Telcel Mexico network from Registered Sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 15, 13:24 PST

Update - We are experiencing SMS delivery delays when sending messages to the Telcel Mexico network from Registered Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 15, 12:30 PST

Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Telcel Mexico from Registered Sender IDs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 15, 12:20 PST

SMS Delivery Delays to Grameen Network Bangladesh

Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Grameen network in Bangladesh. This incident has been resolved.
Jan 15, 13:31 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Grameen network in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 15, 11:39 PST

Update - We are still experiencing SMS delivery delays when sending messages to the Grameen network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 14, 14:56 PST

Update - We are still experiencing SMS delivery delays when sending messages to the Grameen network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jan 14, 01:10 PST

Update - We are still experiencing SMS delivery delays when sending messages to the Grameen network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jan 13, 17:15 PST

Update - We are still experiencing SMS delivery delays when sending messages to the Grameen network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 13, 13:35 PST

Update - We continue to experience SMS delivery delays when sending messages to the Grameen network in Bangladesh. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 13, 11:49 PST

Update - We are experiencing SMS delivery delays when sending messages to the Grameen network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 13, 10:53 PST

Investigating - Our monitoring systems have detected a potential issue with outbound SMS delivery delays to the Grameen network in Bangladesh. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 13, 10:49 PST

SMS Delivery Delays to Telenor Network Pakistan

Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Telenor network in Pakistan. This incident has been resolved.
Jan 15, 13:29 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Telenor network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 15, 11:38 PST

Update - We continue to experience SMS delivery delays when sending messages to the Telenor network in Pakistan. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 14, 16:50 PST

Update - We continue to experience SMS delivery delays when sending messages to the Telenor network in Pakistan. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jan 14, 00:58 PST

Update - We continue to experience SMS delivery delays when sending messages to the Telenor network in Pakistan. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jan 13, 17:02 PST

Update - We continue to experience SMS delivery delays when sending messages to the Telenor network in Pakistan. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 13, 13:07 PST

Update - We continue to experience SMS delivery delays when sending messages to the Telenor network in Pakistan. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 13, 11:25 PST

Update - We are experiencing SMS delivery delays when sending messages to the Telenor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 13, 10:29 PST

Investigating - Our monitoring systems have detected a potential issue with outbound SMS delivery delays to Telenor network in Pakistan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 13, 10:25 PST

SMS Delivery Delays to Telenor Network in Myanmar

Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Telenor network in Myanmar. This incident has been resolved.
Jan 15, 13:27 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Telenor network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 15, 11:36 PST

Update - The issue causing SMS delivery delays when sending messages to the Telenor network in Myanmar has returned. Our engineers have re-engaged with our carrier partner to continue investigation and resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 15, 01:14 PST

Investigating - The issue causing SMS delivery delays when sending messages to the Telenor network in Myanmar has returned. Our engineers have re-engaged with our carrier partner to continue investigation and resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jan 14, 09:14 PST

Update - We are experiencing SMS delivery delays when sending messages to Telenor network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jan 14, 05:23 PST

Update - We are experiencing SMS delivery delays when sending messages to Telenor network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 14, 01:24 PST

Update - We are experiencing SMS delivery delays when sending messages to Telenor network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 13, 23:26 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Telenor network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 13, 22:26 PST

SMS Delivery Delays to AT&T US With Programmable Messaging, Verify and Authy

Resolved - We are no longer experiencing SMS delivery delays when sending messages to AT&T US with Verify and Authy. This incident has been resolved.
Jan 15, 03:07 PST

Update - We are no longer experiencing delivery delays when sending messages to AT&T US with Verify and Authy. For Programmable Messaging, we are observing recovery in SMS delivery delays via Long codes, Toll Free and a subset of short codes. However, we are still experiencing SMS delivery delays for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 14, 23:09 PST

Update - We are observing recovery in SMS delivery delays when sending messages to AT&T US with Verify and Authy. For Programmable Messaging, we are observing recovery in SMS delivery delays via Long codes, Toll Free and a subset of short codes. However, we are still experiencing SMS delivery delays for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 14, 22:39 PST

Update - We are still experiencing SMS delivery delays when sending messages to AT&T US with Programmable Messaging, Verify and Authy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 14, 20:36 PST

Update - We are experiencing SMS delivery delays when sending messages to AT&T US with Programmable Messaging, Verify and Authy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 14, 19:36 PST

Investigating - We are experiencing SMS delivery delays when sending messages to AT&T US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 14, 18:58 PST

Jan 14, 2022

Delayed Message Delivery Reports for US Authy 2FA Traffic

Resolved - We are no longer experiencing delivery report delays for US Authy 2FA traffic. This incident has been resolved.
Jan 14, 19:55 PST

Monitoring - We are observing recovery in delivery report delays for US Authy 2FA traffic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 14, 17:55 PST

Update - We continue to experience delayed message delivery reports (DLRs) for US Authy 2FA traffic. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jan 14, 15:08 PST

Update - We continue to experience delayed message delivery reports (DLRs) for US Authy 2FA traffic. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 14, 13:36 PST

Update - We continue to experience delayed message delivery reports (DLRs) for US Authy 2FA traffic. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 14, 11:49 PST

Update - We are experiencing delays in receiving message delivery reports (DLRs) for US Authy 2FA traffic. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 14, 10:54 PST

Investigating - Our monitoring systems have detected a potential issue with delayed DLRs impacting Authy traffic. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 14, 10:48 PST

US Toll Free and Subset of US Long Code Numbers Experiencing Inbound and Outbound SMS and MMS Delivery Delays to/from US and Canada Networks

Resolved - We are no longer experiencing SMS delivery delays for SMS and MMS to/from US and Canada networks from US Toll-Free and US long codes. This incident has been resolved.
Jan 14, 19:48 PST

Monitoring - We are observing full recovery in SMS delivery delays for SMS and MMS to/from US and Canada networks from US Toll-Free and US long codes. We are also seeing recovery for delivery receipts. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 14, 17:46 PST

Update - We continue to see recovery in which SMS and MMS to/from US and Canada networks from US Toll-Free and US long codes are being delivered. We are still seeing delivery receipts being delayed, with delivery status stuck at "Sent". Our engineering team has implemented a workaround for the delayed delivery receipts and we are seeing some recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 14, 15:52 PST

Update - We continue to see recovery in which SMS and MMS to/from US and Canada networks from US Toll-Free and US long codes are being delivered. We are still seeing delivery receipts being delayed, with delivery status stuck at "Sent". Our engineering team is implementing a workaround for the delayed delivery receipts. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 14, 14:57 PST

Update - We continue to see recovery in which SMS and MMS to/from US and Canada networks from US Toll-Free and US long codes are being delivered. We are still seeing delivery receipts being delayed, with delivery status stuck at "Sent". Our engineering team is continuing to work with our carrier partner to fully resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 14, 13:57 PST

Update - We are now observing recovery in which SMS and MMS to/from US and Canada networks from US Toll-Free and US long codes are being delivered. We are still seeing delivery receipts being delayed, with delivery status stuck at "Sent". Our engineering team is continuing to work with our carrier partner to fully resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 14, 12:59 PST

Update - While we've observed noticeable recovery after the implementation of the workaround, we continue to see intermittent delivery delays sending and receiving Toll Free SMS and MMS messages in US and Canada, along with a small subset of T-mobile traffic on US long codes. The issue is also causing delivery receipts to be delayed, with delivery status stuck at "Sent". Our engineering team is continuing to work with our carrier partner to fully resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 14, 12:03 PST

Update - We are continuing our investigation and have discovered message delivery reports (DLRs) are also affected by this issue and experiencing delays for SMS and MMS messages to/from US and Canada networks from US Toll-Free number and some US long codes.
Jan 14, 10:54 PST

Update - We are continuing our investigation and have discovered a portion of US long codes are also experiencing delivery delays when sending SMS and MMS to US and Canada networks.
Jan 14, 09:20 PST

Identified - We are now observing some recovery in which some SMS and MMS to/from US and Canada networks from US Toll-Free and US long codes are being delivered. Our engineers have identified the issue and implemented a workaround for older messages. However, message DLRs will continue to be delayed even while messages are getting delivered. Our engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 14, 08:53 PST

Update - We are continuing our investigation and have discovered inbound traffic to Twilio Toll-Free numbers from US and Canada networks is also affected and experiencing delivery delays. In addition, we have discovered a small portion of US long code numbers are affected and also experiencing SMS and MMS delivery delays for inbound and outbound traffic to/from US and Canada networks. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 14, 06:51 PST

Update - We are continuing our investigation and have discovered MMS messages are also affected by this issue and experiencing delivery delays when sent to US and Canada networks using Toll-Free numbers.
Jan 14, 06:29 PST

Investigating - We are experiencing delivery delays when sending SMS and MMS messages to US and Canada networks using Toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 14, 05:56 PST

Delay in Processing Super SIM Billing Transactions

Resolved - We have investigated the delay in processing some usage transactions and confirmed that no records have been lost but delays in processing transactions are expected to continue into the next week. The amount charged for customer account Super SIM data usage may appear lower than expected based on amount of data consumed. As such, customers may see a difference in the quantity of data consumed when comparing consolidated Twilio usage against the amount of data reported by the Super SIM API's or portion of Console. Super SIM connectivity remains normal and is not impacted by this issue.
Jan 14, 13:51 PST

Update - We are experiencing data billing report issues for Super SIM. The issue has no impact on connectivity. We are working to identify the source of the delay. We will provide another update in 1 hour or sooner once more information becomes available.
Jan 14, 13:04 PST

Investigating - Our monitoring systems have detected a potential issue with billing Pipeline lag causing super SIM billing records to be rejected. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
ons from us.
Jan 14, 12:55 PST

SMS Delivery Delays To Telefonica (Movistar) Network in Chile

Resolved - We are no longer experiencing SMS delivery delays when sending messages to when sending messages to Telefonica (Movistar) network in Chile. This incident has been resolved.
Jan 14, 12:08 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Telefonica (Movistar) network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 14, 10:23 PST

Investigating - Please disregard the previous update. We continue experiencing SMS delivery delays when sending messages to Telefonica (Movistar) network in Chile and this incident is still active. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jan 14, 07:22 PST

Update - We are experiencing SMS delivery delays when sending messages to Telefonica (Movistar) network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jan 14, 02:32 PST

Update - We are experiencing SMS delivery delays when sending messages to Telefonica (Movistar) network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 13, 22:34 PST

Update - We are experiencing SMS delivery delays when sending messages to Telefonica (Movistar) network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 13, 20:34 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica (Movistar) network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 13, 19:34 PST

Stale Programmable Video Rooms Not Completed

Resolved - Programmable Video was degraded for 1062 minutes between 1/13/2022 17:48 and 1/14/2022 11:30. During this period, empty in progress non-adhoc rooms were not completed after the empty room timeout and participants would have joined the same room at a later time if the same room name was used. The issue has now been resolved.
Jan 14, 11:37 PST

On Call Engineers are Investigating

Resolved - We have fully investigated the Programmable Voice issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Jan 14, 05:09 PST

Investigating - Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 14, 05:08 PST

Jan 13, 2022

Peru SMS Carrier Maintenance - Claro

Completed - The scheduled maintenance has been completed.
Jan 13, 22:00 PST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 13, 21:03 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 21:00 PST

Scheduled - The Claro network in Peru is conducting an emergency maintenance from 13 Jan 2022 at 19:00 PST until 13 Jan 2022 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Claro Peru handsets.
Jan 13, 20:59 PST

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Jan 13, 15:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 10:00 PST

Scheduled - The Beeline network in Russia is conducting an emergency maintenance from 13 Jan 2022 at 10:00 PST until 13 Jan 2022 at 15:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
Jan 11, 21:17 PST

Latency and Timeout Errors with Twilio Rest API Impacting Multiple Products

Resolved - The incident causing timeout errors within a subset of Serverless Functions has been resolved. Those affected would have observed timeout errors in the execution of their Function(s) between 12:00am and 08:29am Pacific. Serverless Functions are now operating normally. This incident is resolved.
Jan 13, 10:24 PST

Update - The incident causing timeout errors within a subset of Serverless Functions has been resolved. Those affected would have observed timeout errors in the execution of their Function(s) between 12:00am and 08:29am Pacific. Serverless Functions are now operating normally. This incident is resolved.
Jan 13, 09:51 PST

Update - The incident causing timeout errors has been investigated and at present we don't see any additional timeouts. We are continuing to monitor this incident for an additional 2 hours to ensure the service is stable and no other customers are affected. For those affected, we will continue working individually for full resolution.
Jan 13, 08:24 PST

Monitoring - The incident causing timeout errors has been investigated and at present we don't see any further timeouts. We are monitoring this incident for 2 hours and will reach out to the affected customers individually for further follow-ups.
Jan 13, 06:27 PST

Update - We are currently investigating an issue with latency and timeout errors on Twilio's Rest API. Multiple products are impacted. Our engineers are working on the issue, and we will provide another update in the next 1 hour or when more information becomes available.
Jan 13, 04:55 PST

Update - We've become aware of a potential issue with Serverless Function. Our engineering team has been alerted and is actively investigating. We will provide another update in the next 30 minutes or when more information becomes available.
Jan 13, 02:55 PST

Investigating - We've become aware of a potential issue with Serverless Function. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 13, 02:48 PST

Programmable Wireless Usage APIs Returning Elevated Rate of 500 Errors

Resolved - The issue causing missing data from the Programmable Wireless Usage API has been resolved and the Programmable Wireless Usage API is operating normally at this time. This incident is resolved.
Jan 13, 08:26 PST

Monitoring - The Programmable Wireless Usage API is now operating normally. The API is no longer missing data including the per SIM spending page in console. We will continue to monitor to ensure system stability and provide another update in 2 hours or as soon as more information becomes available.
Jan 13, 06:30 PST

Update - We continue to see recovery for the issue causing the Programmable Wireless Usage API to return elevated HTTP errors. Data usage reporting for the Programmable Wireless is now back to normal, however the per SIM spending page on console may still show empty resultsfor some customers. Our engineering team is actively working on full resolution. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 12, 15:06 PST

Update - We continue to see recovery for the issue causing the Programmable Wireless Usage API to return elevated HTTP errors. Data usage reporting for the Programmable Wireless will still be delayed via the Usage APIs. We are not experiencing 500 errors anymore. Our engineering team is actively working on full resolution. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 11, 22:30 PST

Update - We continue to see recovery for the issue causing the Programmable Wireless Usage API to return elevated HTTP errors. Data usage reporting for the Programmable Wireless will still be delayed via the Usage APIs. We are not experiencing 500 errors anymore. Our engineering team is actively working on full resolution. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 10, 22:30 PST

Update - We continue to see recovery for the issue causing the Programmable Wireless Usage API to return elevated HTTP errors. Data usage reporting for the Programmable Wireless will still be delayed via the Usage APIs. We are not experiencing 500 errors anymore. Our engineering team is actively working on full resolution. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 9, 22:42 PST

Update - We continue to see recovery for the issue causing the Programmable Wireless Usage API to return elevated HTTP errors. Data usage reporting for the Programmable Wireless will still be delayed via the Usage APIs. We are not experiencing 500 errors anymore. Our engineering team is actively working on full resolution. We will provide another update in 16 hours or as soon as more information becomes available.
Jan 9, 06:42 PST

Update - We continue to see recovery for the issue causing the Programmable Wireless Usage API to return elevated HTTP errors. New updates for the Programmable Wireless Usage API will still see delays. Our engineering team is actively working on full resolution. We will provide another update in 16 hours or as soon as more information becomes available.
Jan 9, 06:30 PST

Update - We continue to see recovery for the issue causing the Programmable Wireless Usage API to return elevated HTTP errors. New updates for the Programmable Wireless Usage API will still see delays. Our engineering team is actively working on full resolution. We will provide another update in 8 hours or as soon as more information becomes available.
Jan 8, 22:35 PST

Update - We continue to see recovery for the issue causing the Programmable Wireless Usage API to return elevated HTTP errors. New updates for the Programmable Wireless Usage API will still see delays. Our engineering team is actively working on full resolution. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 8, 18:33 PST

Update - We continue to see recovery for the issue causing the Programmable Wireless Usage API to return elevated HTTP errors. New updates for the Programmable Wireless Usage API will still see delays. Our engineering team is actively working on full resolution. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 8, 16:33 PST

Identified - The issue causing the Programmable Wireless Usage API to return elevated HTTP errors has been identified, and is starting to see recovery. New updates for the Programmable Wireless Usage API will still see delays. Our engineering team is actively working on full resolution. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 8, 15:34 PST

Update - We are continuing to investigate elevated HTTP 500 error rates for the Programmable Wireless Usage API. The elevated error rates may result in 500 errors for usage requests for a subset of customers, as well as new updates for Programmable Wireless usage. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 8, 14:13 PST

Update - We are continuing to investigate elevated HTTP 500 error rates for the Programmable Wireless Usage API. The elevated error rates may result in 500 errors for usage requests for a subset of customers, as well as new updates for Programmable Wireless usage. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 8, 12:12 PST

Update - We are experiencing elevated HTTP 500 error rates for the Programmable Wireless Usage API. The elevated error rates may result in 500 errors for usage requests for a subset of customers, as well as new updates for Programmable Wireless usage. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 8, 11:13 PST

Investigating - Our monitoring systems have detected a potential issue with Programmable Wireless Usage APIs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 8, 10:58 PST

Mexico SMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Jan 13, 04:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 22:00 PST

Update - The AT&T network in Mexico is conducting an emergency maintenance from 12 Jan 2022 at 22:00 PST until 13 Jan 2022 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
Jan 11, 01:49 PST

Scheduled - The AT&T network in Mexico is conducting an emergency maintenance from 12 Jan 2022 at 22:00 PST until 13 Jan 2022 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
Jan 11, 01:43 PST

SMS Delivery Delays to Egypt Vodafone Network from International Twilio Numbers

Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Egypt Vodafone network from international numbers. This incident has been resolved.
Jan 13, 02:08 PST

Update - We are observing a recovery from SMS delivery delays when sending messages to the Egypt Vodafone network from international numbers. We are monitoring the service to ensure a full recovery and will provide another update in 2 hours or as soon as more information becomes available.
Jan 12, 23:38 PST

Monitoring - We are observing a recovery from SMS delivery delays when sending messages to the Egypt Vodafone network from international numbers. We are monitoring the service to ensure a full recovery and will provide another update in 2 hours or as soon as more information becomes available.
Jan 12, 21:42 PST

Update - We continue to experience SMS delivery delays when sending messages to the Egypt Vodafone network from international numbers. Domestic traffic (Egypt to Egypt) is still unaffected. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jan 12, 13:45 PST

Update - We continue to experience SMS delivery delays when sending messages to the Egypt Vodafone network from international numbers. Domestic traffic (Egypt to Egypt) is still unaffected. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 12, 09:45 PST

Update - We continue to experience SMS delivery delays when sending messages to the Egypt Vodafone network from international numbers. Domestic traffic (Egypt to Egypt) is still unaffected. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 12, 07:47 PST

Update - We are experiencing SMS delivery delays when sending messages to the Egypt Vodafone network from international numbers. Domestic traffic (Egypt to Egypt) is unaffected. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 12, 06:22 PST

Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to the Egypt Vodafone network. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 12, 06:09 PST

Jan 12, 2022

US & Canada Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jan 12, 23:59 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 20:00 PST

Scheduled - Our SMS & MMS carrier partner in the US & Canada is conducting a planned maintenance on 12 Jan 2022 at 20:00 PST until 12 Jan 2022 at 23:59 PST. During the maintenance window, there could be intermittent delays delivering SMS & MMS to and from US & Canada handsets via US Toll-free numbers.
Dec 16, 23:03 PST

SMS Delivery Receipts Delays to Orange Morocco

Resolved - We are no longer experiencing SMS delivery receipt delays when sending messages to Orange Morocco. This incident has been resolved.
Jan 12, 22:23 PST

Monitoring - We are observing a recovery from SMS delivery receipt delays when sending messages to Orange Morocco and will monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 12, 20:38 PST

Update - We are still experiencing SMS Delivery Receipt delays when sending messages to Orange Morocco. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jan 12, 05:17 PST

Update - We are still experiencing SMS Delivery Receipt delays when sending messages to Orange Morocco. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jan 11, 21:19 PST

Update - We are still experiencing SMS Delivery Receipt delays when sending messages to Orange Morocco. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 11, 17:19 PST

Update - We are still experiencing SMS Delivery Receipt delays when sending messages to Orange Morocco. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 11, 15:19 PST

Investigating - We are experiencing SMS Delivery Receipt delays when sending messages to Orange Morocco. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 11, 14:22 PST

Norway SMS Carrier Maintenance - Telia

Completed - The scheduled maintenance has been completed.
Jan 12, 21:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 16:00 PST

Scheduled - The Telia network in Norway is conducting an emergency maintenance from 12 Jan 2022 at 16:00 PST until 12 Jan 2022 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Telia Norway handsets.
Jan 10, 22:02 PST

SMS Delivery Delays To Orange Network In Niger

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange Network in Niger. This incident has been resolved.
Jan 12, 20:57 PST

Update - We continue to observe a recovery from SMS delivery delays when sending messages to Orange Network in Niger and will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 12, 19:00 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network In Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 12, 17:03 PST

Update - We continue to experience SMS delivery delays when sending messages to Orange Network In Niger. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jan 12, 09:56 PST

Update - We are continuing to experience SMS delivery delays when sending messages to Orange Network In Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 12, 06:04 PST

Update - We are continuing to experience SMS delivery delays when sending messages to Orange Network In Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 12, 03:52 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Orange Network In Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 12, 02:53 PST

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Jan 12, 19:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 14:00 PST

Scheduled - The Beeline network in Russia is conducting an emergency maintenance from 12 Jan 2022 at 14:00 PST until 12 Jan 2022 at 19:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Beeline Russia handsets.
Jan 10, 20:57 PST

SMS Delivery Failures from Twilio to 2degrees in New Zealand

Resolved - We are no longer experiencing SMS delivery failures when sending messages from Twilio to 2degrees in New Zealand. This incident has been resolved.
Jan 12, 18:47 PST

Update - We still are observing successful SMS delivery from Twilio to 2degrees in New Zealand. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 12, 17:00 PST

Monitoring - We are observing successful SMS delivery from Twilio to 2degrees in New Zealand. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 12, 16:00 PST

Investigating - We are experiencing SMS delivery failures when sending SMS from Twilio to 2degrees in New Zealand. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 12, 15:00 PST

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Jan 12, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 12:00 PST

Scheduled - The Tele2 network in Russia is conducting a planned maintenance on below dates, During the maintenance window, there could be intermittent delays delivering SMS to and from Tele2 Russia handsets.
Dec 29, 23:38 PST

Russia SMS Carrier Maintenance - Megafon

Completed - The scheduled maintenance has been completed.
Jan 12, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 12:00 PST

Scheduled - The Megafon network in Russia is conducting a planned maintenance from 12 Jan 2022 at 12:00 PST to 12 Jan 2022 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets.
Dec 22, 23:52 PST

Japan SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jan 12, 10:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 08:00 PST

Scheduled - Our SMS carrier partner in the Japan is conducting an emergency maintenance from 12 Jan 2022 at 08:00 PST until 12 Jan 2022 at 10:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Japan handsets.
Jan 11, 02:30 PST

Messaging Service Degradation

Resolved - The degradation of Messaging Services has been resolved. Degradation occurred between 08:00 and 09:03 PST and affected all messages going through a Messaging Service including SMS, MMS, and Whatsapp. Messages sent through a Messaging service during this time were delayed but not failed. All effected messages have been dequeued and sent, and the Messaging Services product is operating normally at this time. This incident is resolved.
Jan 12, 09:31 PST

Monitoring - Messaging Services are now operating normally. Degradation occurred between 08:00 and 09:03 PST and affected all messages going through a Messaging Service including SMS, MMS, and Whatsapp. Messages sent through a Messaging service during this time were delayed but not failed. All effected messages have been dequeued and sent at this time. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jan 12, 09:06 PST

Investigating - We are experiencing an ongoing degradation issue impacting Messaging Services. The first alert went off at 08:00 PST. Our engineering team is actively investigating and we will provide another update in 30 minutes or as soon as more information becomes available.
Jan 12, 08:52 PST

SMS Delivery Delays to US Cellular network in US

Resolved - We are no longer experiencing SMS delivery delays when sending messages to the US Cellular network via shortcode, longcode and tollfree numbers. This incident has been resolved.
Jan 12, 06:45 PST

Update - We are observing recovery in SMS delivery delays when sending messages to US Cellular network in US via shortcode, longcode and tollfree numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 12, 04:55 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to US Cellular network in US via shortcode, longcode and tollfree numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 11, 22:59 PST

Investigating - We are experiencing SMS delivery delays when sending messages to US Cellular network in US via shortcode, longcode and tollfree numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 11, 22:08 PST

SMS Delivery Delays to PT Excelcom in Indonesia

Resolved - We are no longer experiencing SMS delivery delays when sending messages to PT Excelcom in Indonesia. This incident has been resolved.
Jan 12, 00:41 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to PT Excelcom in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 11, 22:52 PST

Update - We are still experiencing SMS delivery delays when sending messages to PT Excelcom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 11, 22:12 PST

Investigating - We are experiencing SMS delivery delays when sending messages to PT Excelcom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 11, 21:12 PST

Jan 11, 2022

On Call Engineers are Investigating

Resolved - We have fully investigated the issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Jan 11, 21:46 PST

Investigating - Our monitoring systems have detected a potential issue with Messaging Channels. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 11, 21:23 PST

Emergency Address Registration Stuck in Pending

Resolved - The issue affecting emergency address registration has been resolved and the service is functioning normally at this time.
Jan 11, 20:28 PST

Monitoring - The emergency address registration is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jan 11, 19:58 PST

Identified - We have identified a service interruption with emergency address registration in which attempts to register an address for emergency calling are not successful and remain in the Pending state. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 11, 19:10 PST

Update - We are still investigating a service interruption with emergency address registration in which attempts to register an address for emergency calling are not successful and remain in the Pending state. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 11, 15:10 PST

Update - We are still investigating a service interruption with emergency address registration in which attempts to register an address for emergency calling are not successful and remain in the Pending state. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 11, 13:10 PST

Update - We are investigating a service interruption with emergency address registration in which attempts to register an address for emergency calling are not successful and remain in the Pending state. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 11, 12:12 PST

Investigating - Our monitoring systems have detected a potential issue with emergency address registration. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 11, 12:02 PST

Intermittent Failures Connecting to tds-api

Resolved - The Intermittent failures and latencies have been resolved and the service is functioning normally at this time.
Jan 11, 20:09 PST

Monitoring - We are now seeing recovery with the connections to tds-api. We are continuing to monitor for service stability. We will provide another update in 30 minutes or as soon as more information becomes available.
Jan 11, 19:39 PST

Investigating - We are investigating intermittent failures connecting to tds-api which causes an increased latency of creating conferences and TwiML verb execution. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 11, 18:11 PST

UK SMS Carrier Maintenance - Hutchison 3G

Completed - The scheduled maintenance has been completed.
Jan 11, 19:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 15:00 PST

Scheduled - The infobip network in UK is conducting an emergency maintenance from 11 Jan 2022 at 15:00 PST until 11 Jan 2022 at 19:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from infobip UK handsets.
Jan 11, 05:26 PST

Indonesia SMS Carrier Maintenance - Telkomsel

Completed - The scheduled maintenance has been completed.
Jan 11, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 11:00 PST

Scheduled - The Telkomsel network in Indonesia is conducting an emergency maintenance from 11 Jan 2022 at 11:00 PST until 11 Jan 2022 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Telkomsel Indonesia handsets.
Jan 10, 22:54 PST

SMS Delivery Delays to All Networks of Kazakhstan

Resolved - We are no longer experiencing SMS delivery delays when sending messages to all networks in Kazakhstan. This incident is resolved.
Jan 11, 10:46 PST

Update - We continue observing recovery in SMS delivery delays when sending messages to all networks in Kazakhstan. However, due to the political unrest, our carrier partners cannot guarantee service will not be impacted again. Therefore, we will continue monitoring the service to ensure it remains stable. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 11, 06:51 PST

Update - We are observing recovery in SMS delivery delays when sending messages to all networks in Kazakhstan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 11, 04:50 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to all networks in Kazakhstan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 11, 00:54 PST

Update - We are continuing to experience SMS delivery delays when sending messages to all networks in Kazakhstan due to the political crisis in the region. Our engineers are working with our carrier partner to resolve the issue with the networks. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 10, 05:10 PST

Update - We are continuing to experience SMS delivery delays when sending messages to all networks in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jan 5, 13:34 PST

Update - We are experiencing SMS delivery delays when sending messages to all networks in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jan 5, 05:38 PST

Update - We continue to experience SMS delivery delays when sending messages to Kcell Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jan 5, 03:25 PST

Update - We are still experiencing SMS delivery delays when sending messages to Kcell Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 4, 23:35 PST

Update - We are still experiencing SMS delivery delays when sending messages to Kcell Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 4, 21:35 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Kcell Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 4, 20:35 PST

Programmable Wireless SIM Insights is Not Loading the Correct Content

Resolved - The issue with incorrect content on the Programmable Wireless SIM Insights page has been resolved. We determined that this issue was related to another ongoing incident, "Programmable Wireless Usage APIs Returning Elevated Rate of 500 Errors" (https://status.twilio.com/incidents/89853l962xpv), and our engineers have deployed a workaround to show the correct views even in case of missing data. The per SIM spending page however still may show empty results due to the other incident mentioned. Please check the other incident for further updates regarding the Programmable Wireless Usage API. This incident is resolved.
Jan 11, 08:41 PST

Update - We continue investigating the issue with the Programmable Wireless SIM Insights page. We have determined that usage data is not showing for some customers on this page. Our engineers continue working to identify and resolve the issue. We will provide another update in 2 hours or sooner once more information becomes available.
Jan 11, 06:40 PST

Update - We are investigating an issue where the Programmable Wireless SIM Insights page is showing incorrect content. We are actively working to identify and resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
Jan 11, 05:42 PST

Investigating - Our monitoring systems have detected a potential issue with Programmable Wireless SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 11, 05:35 PST

SMS Delivery Delays to MTN Network In Nigeria

Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network In Nigeria. This incident has been resolved.
Jan 11, 06:28 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN Network In Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 11, 04:41 PST

Investigating - We are experiencing SMS delivery delays when sending messages to MTN Network In Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 11, 03:43 PST

SMS Delivery Delays From Australia Mobile Numbers To A Subset Of Twilio Australia Domestic Numbers

Resolved - We are no longer experiencing SMS delivery delays when sending SMS from Australia mobile numbers to a subset of Twilio Australian domestic numbers. This incident has been resolved.
Jan 11, 06:05 PST

Update - We are observing recovery in SMS delivery delays when sending SMS from Australia mobile numbers to a subset of Twilio Australian domestic numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 11, 04:21 PST

Monitoring - We are observing recovery in SMS delivery delays when sending SMS from Australia mobile numbers to a subset of Twilio Australian domestic numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 11, 02:22 PST

Update - We are continuing to experience SMS delivery delays when sending SMS from Australia mobile numbers to a subset of Twilio Australian domestic numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 11, 02:20 PST

Update - We continue to experience SMS delivery delays when sending SMS from Australia mobile numbers to a subset of Twilio Australian domestic numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Jan 11, 00:21 PST

Investigating - We are experiencing SMS delivery delays when sending SMS from Australia mobile numbers to a subset of Twilio Australian domestic numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 10, 23:22 PST

Inbound Call Failures to Norway Via Subset Of Phone Numbers

Resolved - The issue affecting inbound calls to Twilio Norway phone numbers has been resolved, and the service is functioning normally at this time.
Jan 11, 01:14 PST

Update - We are observing recovery in inbound call failures to Norway via subset of phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 11, 00:46 PST

Monitoring - We are observing recovery in inbound call failures to Norway via subset of phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 10, 22:50 PST

Update - We are working with our carrier partner to resolve inbound call failures to Norway via subset of phone numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 10, 21:20 PST

Investigating - We are currently observing inbound call failures to Norway via subset of phone numbers. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 10, 20:25 PST

Jan 10, 2022

Programmable Wireless SIM Activation Delays

Resolved - We are no longer experiencing issues with with new Programmable Wireless SIM activations. This incident has been resolved.
Jan 10, 19:25 PST

Monitoring - We are now seeing recovery with new Programmable Wireless SIM activations. We are continuing to monitor for service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 10, 17:30 PST

Update - We are experiencing issues with new Programmable Wireless SIM activations which are delayed due to errors at our downstream connectivity partner. Update requests are still being accepted by our services; however, SIMs being updated from 'new' to 'ready' or 'active' will remain in 'updating' while we continue to retry the operation. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 10, 17:11 PST

Update - We are experiencing issues with new Programmable Wireless SIM activations which are delayed due to errors at our downstream connectivity partner. Update requests are still being accepted by our services; however, SIMs being updated from 'new' to 'ready' or 'active' will remain in 'updating' while we continue to retry the operation. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 10, 16:11 PST

Investigating - We've become aware of a potential issue with changing new Programmable Wireless SIMs to status active. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 10, 15:25 PST

Inbound SMS Delivery Failures from Brazil to a Subset of Twilio Shortcodes

Resolved - We are no longer experiencing SMS Delivery failures when sending messages from Brazil to a subset of Twilio Short Codes. This incident has been resolved.
Jan 10, 17:35 PST

Update - We are still experiencing SMS Delivery failures when sending messages from Brazil to a subset of Twilio Short Codes. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 10, 15:04 PST

Update - We are still experiencing SMS Delivery failures when sending messages from Brazil to a subset of Twilio Short Codes. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 10, 13:04 PST

Update - We are experiencing SMS Delivery failures when sending messages to a subset of Short Codes to Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 10, 12:13 PST

Investigating - Our monitoring systems have detected a potential issue with inbound SMS failures to Brazilian Twilio numbers over a subset of shortcode numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 10, 12:01 PST

Russia SMS Carrier Maintenance - Megafon

Completed - The scheduled maintenance has been completed.
Jan 10, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 12:00 PST

Scheduled - The Megafon network in Russia is conducting a planned maintenance from 10 Jan 2022 at 12:00 PST to 10 Jan 2022 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets.
Dec 22, 23:51 PST

Flex Insights Realtime Stats Delayed

Resolved - Flex Insights realtime stats were degraded for 39 minutes between 7:23 and 8:02 Pacific Time on 01/10/2022. During this period, customers may have observed stale data or delays from the Flex Insights realtime stats. The issue has now been resolved and Flex Insights realtime stats are up to date.
Jan 10, 08:44 PST

Delayed Super SIM Connection Events

Resolved - The fix has been fully deployed, and we are no longer experiencing connectivity event reporting delays. Our Super SIM service is operating normally at this time.
Jan 10, 08:14 PST

Update - The Super SIM team is currently deploying a fix for the identified issue causing delayed reporting of connectivity events. This issue has no impact on the connectivity of Super SIM devices. We will provide another update in 4 hours or sooner once more information becomes available.
Jan 10, 07:32 PST

Identified - The Super SIM team has identified an issue with delayed reporting of connectivity events. This issue has no impact on the connectivity of Super SIM devices. We are actively working to resolve the issue. We will provide another update in 2 hours or sooner once more information becomes available.
Jan 10, 05:33 PST

Investigating - Our monitoring systems have detected a potential issue with Super SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 10, 05:26 PST

SMS Delivery Delays to MTN Network In Nigeria

Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network In Nigeria. This incident has been resolved.
Jan 10, 06:28 PST

SMS Delivery Delays To Orange Network In Niger

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange Network in Niger. This incident has been resolved.
Jan 10, 04:39 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 10, 02:51 PST

Update - We are continuing to experience SMS delivery delays when sending messages to Orange network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jan 9, 16:49 PST

Update - We are continuing to experience SMS delivery delays when sending messages to Orange network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jan 9, 08:55 PST

Update - We are continuing to experience SMS delivery delays when sending messages to Orange network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 9, 05:06 PST

Update - We continue to experience SMS delivery delays when sending messages to Orange network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Jan 9, 03:06 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Orange network in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 9, 02:06 PST

Jan 9, 2022

SMS Delivery Delays To MTN Network In Nigeria

Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Nigeria. This incident has been resolved.
Jan 9, 08:57 PST

Update - We are still observing improvements with SMS delivery delays when sending messages to MTN Network in Nigeria. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Jan 9, 07:08 PST

Monitoring - We are observing improvements with SMS delivery delays when sending messages to MTN Network in Nigeria. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jan 9, 06:49 PST

Update - We are continuing to experience SMS delivery delays when sending messages to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 9, 06:08 PST

Update - We continue to experience SMS delivery delays when sending messages to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 9, 04:09 PST

Investigating - We are experiencing SMS delivery delays when sending messages to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 9, 03:09 PST

Jan 8, 2022

SMS Delivery Delays to Claro Brazil

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Brazil. This incident has been resolved.
Jan 8, 19:23 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 8, 17:35 PST

Update - We are continuing to work with our carrier partner to resolve SMS delivery delays when sending messages to Claro Brazil. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 8, 16:58 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Claro Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 8, 15:59 PST

Singapore SMS Carrier Maintenance - StarHub Mobile

Completed - The scheduled maintenance has been completed.
Jan 8, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 08:02 PST

Scheduled - Our SMS carrier partner in Singapore is conducting a planned maintenance from 08 January 2022 at 08:00 PST until 08 January 2022 at 16:00 PST. During the maintenance window, there could be intermittent delays receiving incoming SMS from Singapore handsets.
Dec 26, 21:50 PST

SMS Delivery Delays to Vodafone Egypt

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodafone Egypt. This incident has been resolved.
Jan 8, 13:39 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodafone Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 8, 11:38 PST

Update - We are continuing to work with our carrier partner to resolve SMS delivery delays when sending messages to Vodafone Egypt. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 8, 09:40 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Vodafone Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 8, 08:41 PST

Czech Republic SMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Jan 8, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 22:00 PST

Scheduled - The T-Mobile network in Czech Republic is conducting a planned maintenance from 07 Jan 2022 at 22:00 PST until 08 Jan 2022 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile handsets.
Dec 17, 02:38 PST

Jan 7, 2022

SMS Delivery Delays to Colombia TIGO

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Colombia TIGO. This incident has been resolved.
Jan 7, 23:12 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Colombia TIGO. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 7, 21:12 PST

Update - We are continuing to work with our carrier partner to resolve SMS delivery delays when sending messages to Colombia TIGO. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jan 7, 18:59 PST

Update - We are continuing to work with our carrier partner to resolve SMS delivery delays when sending messages to Colombia TIGO. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 7, 14:59 PST

Update - We are continuing to work with our carrier partner to resolve SMS delivery delays when sending messages to Colombia TIGO. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 7, 13:00 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Colombia TIGO. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 7, 12:02 PST

Subset of Users are Unable to Access API Keys via Console

Resolved - API key access via Console in the IE1 and AU1 region is operating normally at this time. This incident has been resolved.
Jan 7, 20:33 PST

Monitoring - API key access via Console in IE1 and AU1 region is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jan 7, 20:03 PST

Update - Our engineers have identified the issue causing a subset of customers to be unable to access API keys via Console and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 7, 18:28 PST

Identified - Our engineers have identified the issue causing a subset of customers to be unable to access API keys via Console and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 7, 17:28 PST

Update - We are continuing to investigate an issue with API key access via Console for a subset of customers in the IE1 and AU1 region. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 7, 15:31 PST

Update - We are investigating an issue with API key access via Console for a subset of customers in the IE1 and AU1 region. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 7, 14:32 PST

Investigating - We've become aware of a potential issue with API Keys via Console in IE1. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 7, 14:14 PST

SMS Delivery Delays to Mali Malitel

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Malitel in Mali. This incident has been resolved.
Jan 7, 16:47 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Malitel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 7, 14:48 PST

Update - We are continuing to work with our carrier partner to resolve SMS delivery delays when sending messages to Malitel in Mali. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jan 7, 12:04 PST

Update - We are continuing to work with our carrier partner to resolve SMS delivery delays when sending messages to Malitel in Mali. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 7, 07:59 PST

Update - We continue to experience SMS delivery delays when sending messages to Malitel in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 7, 05:55 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Malitel in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 7, 05:05 PST

SMS Delivery Delays to Ukraine 3Mob

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Ukraine 3Mob. This incident has been resolved.
Jan 7, 10:36 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Ukraine 3Mob. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 7, 08:49 PST

Update - We are experiencing SMS delivery delays when sending messages to Ukraine 3Mob. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 7, 07:43 PST

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Ukraine 3Mob. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 7, 07:28 PST

SMS Delivery Delays to Romania Orange

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Romania Orange. This incident has been resolved.
Jan 7, 10:34 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Romania Orange. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 7, 08:45 PST

Update - We are experiencing SMS delivery delays when sending messages to Romania Orange. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 7, 07:45 PST

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Romania Orange. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 7, 07:37 PST

SMS Delivery Delays to Nigeria Glo Mobile

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Nigeria Glo Mobile. This incident has been resolved.
Jan 7, 06:36 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Nigeria Glo Mobile. Our metrics are showing stabilisation of this traffic for the last 18 hours. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 7, 04:35 PST

Update - We are continuing to work with our carrier partner to resolve intermittent SMS delivery delays to Nigeria Glo Mobile. We expect to provide another update in 24 hours or as soon as more information becomes available.
Jan 6, 17:49 PST

Update - We are continuing to work with our carrier partner to resolve intermittent SMS delivery delays to Nigeria Glo Mobile. We expect to provide another update in 16 hours or as soon as more information becomes available.
Jan 6, 01:50 PST

Update - We are continuing to work with our carrier partner to resolve intermittent SMS delivery delays to Nigeria Glo Mobile. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jan 5, 17:58 PST

Update - We are continuing to work with our carrier partner to resolve intermittent SMS delivery delays to Nigeria Glo Mobile. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 5, 13:59 PST

Update - We are continuing to work with our carrier partner to resolve intermittent SMS delivery delays to Nigeria Glo Mobile. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 5, 12:00 PST

Identified - The issue causing intermittent SMS delivery delays when sending messages to Nigeria Glo Mobile has been identified. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 5, 11:01 PST

Update - We continue to work with our carrier partner to resolve the issue of intermittent SMS delivery delays when sending messages to Nigeria Glo Mobile. We expect to provide another update in 24 hours or as soon as more information becomes available.
Jan 4, 11:02 PST

Update - We are continuing to work with our carrier partner to resolve the issue of intermittent SMS delivery delays when sending messages to Nigeria Glo Mobile. We expect to provide another update in 24 hours or as soon as more information becomes available.
Jan 3, 11:01 PST

Update - We are continuing to investigate this issue.
Jan 2, 18:10 PST

Update - We are experiencing intermittent SMS delivery delays when sending messages to Nigeria Glo Mobile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 2, 11:01 PST

Update - We are experiencing SMS delivery delays when sending messages to Nigeria Glo Mobile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 1, 07:09 PST

Update - We are experiencing SMS delivery delays when sending messages to Nigeria Glo Mobile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 1, 05:17 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Nigeria Glo Mobile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 1, 04:26 PST

SMS Delivery Failures to Digitel in Venezuela

Resolved - We are no longer experiencing SMS delivery failures to Digitel in Venezuela. This incident has been resolved.
Jan 7, 00:48 PST

Monitoring - We are observing successful SMS delivery to Digitel in Venezuela. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 6, 23:08 PST

Update - We are continuing to work with our carrier partner to resolve SMS delivery failures sending to Venezuela Digitel. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jan 6, 21:42 PST

Update - We are continuing to work with our carrier partner to resolve SMS delivery failures sending to Venezuela Digitel. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 6, 17:42 PST

Update - We are continuing to work with our carrier partner to resolve SMS delivery failures sending to Venezuela Digitel. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 6, 15:43 PST

Update - We are experiencing SMS delivery failures sending to Venezuela Digitel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 6, 14:43 PST

Investigating - We are experiencing SMS delivery failures sending to Digitel in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Jan 6, 14:22 PST

Jan 6, 2022

SMS Delivery Delays to Vodafone and Multiple Small Networks in Egypt

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodafone and multiple small networks in Egypt. This incident has been resolved.
Jan 6, 21:32 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodafone and multiple small networks in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 6, 19:32 PST

Update - We are continuing to work with our carrier partner to resolve SMS delivery delays to Vodafone and multiple small networks in Egypt. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jan 6, 12:15 PST

Update - We are continuing to work with our carrier partner to resolve SMS delivery delays to Vodafone and multiple small networks in Egypt. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 6, 08:18 PST

Update - We are continuing to work with our carrier partner to resolve SMS delivery delays to multiple networks in Egypt. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 6, 06:15 PST

Update - We are experiencing SMS delivery delays when sending messages to a small subset of Egyptian Subscribers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 6, 05:15 PST

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays towards Egypt. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 6, 05:10 PST

Intermittent Failures of Compositions with Programmable Video in a Subset of Rooms

Resolved - The issue with intermittent failures of compositions for a subset of rooms has been resolved, and Programmable Video is operating normally at this time.
Jan 6, 18:45 PST

Monitoring - We have deployed a fix for the issue with intermittent failures of compositions for a subset of rooms. Programmable Video is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jan 6, 18:15 PST

Update - We are continuing to investigate intermittent failures of compositions for a subset of rooms. We expect to provide another update in 2 hours or as soon as more information becomes available
Jan 6, 17:24 PST

Update - We are investigating intermittent failures of compositions for a subset of rooms. We expect to provide another update in 1 hour or as soon as more information becomes available
Jan 6, 16:25 PST

Investigating - We've become aware of a potential issue with Programmable Video. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 6, 16:11 PST

SMS Delivery Report Delays to Multiple Brazil Networks on Twilio Brazil Short Codes

Resolved - We are no longer experiencing delivery report delays when sending to multiple Brazil networks. This incident has been resolved.
Jan 6, 15:46 PST

Monitoring - We are observing recovery in receiving message delivery reports when sending messages to multiple Brazil networks. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 6, 14:04 PST

Update - We are continuing to work with our carrier partner to resolve delays in receiving message delivery reports when sending to multiple Brazil networks on Twilio Brazil short codes. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 6, 10:52 PST

Update - We are continuing to work with our carrier partner to resolve delays in receiving message delivery reports when sending to multiple Brazil networks on Twilio Brazil short codes. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 6, 08:50 PST

Update - We are experiencing delays in receiving message delivery reports when sending to multiple Brazil networks on Twilio Brazil short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 6, 07:48 PST

Investigating - Our monitoring systems have detected a potential issue with Shortcode SMS Delivery Report Delays to Multiple Brazil Networks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 6, 07:13 PST

SMS Delivery Delays to Mexico from Registered Sender IDs

Resolved - We are no longer experiencing SMS delivery delays when sending messages to all networks in Mexico from registered sender IDs. This incident has been resolved.
Jan 6, 11:54 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to all networks in Mexico from registered sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 6, 09:55 PST

Investigating - We are experiencing SMS delivery delays when sending messages to all networks in Mexico from registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 6, 09:33 PST

Inbound Call Failures to Twilio El Salvador Longcodes

Resolved - The issue affecting inbound calls to Twilio El Salvador phone numbers has been resolved, and the service is functioning normally at this time.
Jan 6, 10:45 PST

Monitoring - We have started seeing recovery for inbound calls to Twilio El Salvador phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 6, 08:57 PST

Investigating - Our monitoring systems have detected a potential issue impacting inbound calls to Twilio El Salvador Longcodes.
Our engineering team has been alerted and is actively investigating. We will provide another update within the next 30 minutes or as soon as more information becomes available.
Jan 6, 08:45 PST

SMS Delivery Failures to Twilio Israel Numbers

Resolved - The issue causing SMS delivery failures for a small subset of messages to Twilio Israel domestic longcodes has been resolved, and the service is functioning normally at this time.
Jan 6, 09:16 PST

Update - We are observing Inbound SMS delivery to our Israeli Domestic Longcodes. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Jan 6, 07:39 PST

Monitoring - We are observing Inbound SMS delivery to our Israeli Domestic Longcodes. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Jan 6, 03:45 PST

Update - We continue to observe Inbound SMS delivery issues for a small subset of our Israeli Domestic Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Jan 6, 01:45 PST

Investigating - We are experiencing Inbound SMS delivery issues for a small subset of our Israeli Domestic Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 6, 00:45 PST

SMS Delivery Delays on Non-Domestic SMS Traffic to Egypt Vodafone

Resolved - In our investigation, we have identified that the issue of non-domestic SMS delivery delays to Vodafone network in Egypt shares a root cause with another active incident. We will mark this incident as resolved and continue reporting in the existing incident.
Jan 6, 08:23 PST

Update - We are continuing to work with our carrier partner to resolve SMS delivery delays to a subset of users when sending non-domestic messages to Vodafone network in Egypt. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 6, 07:31 PST

Update - We are experiencing SMS delivery delays to a subset of users when sending non-domestic messages to Vodafone network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 6, 05:30 PST

Investigating - We are experiencing SMS delivery delays to a subset of users when sending non-domestic messages to Vodafone network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 6, 04:40 PST

Intermittent Failures and Latency with Programmable Chat, Sync, Conversations and Flex Webchat

Resolved - The Intermittent failures and latencies have been resolved and Programmable Chat, Sync, Conversations and Flex Webchat are operating normally at this time.
Jan 6, 08:04 PST

Update - We will continue to monitor the recovery of Programmable Chat, Sync, Conversations and Flex webchat. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jan 6, 07:44 PST

Monitoring - Programmable Chat, Sync, Conversations and Flex webchat are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jan 6, 07:04 PST

Update - We are investigating increased latencies and timeouts with Programmable Chat, Sync and Conversations in addition to intermittent failures for Flex webchat users. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 6, 06:44 PST

Investigating - Our monitoring systems have detected a potential issue with Programmable Chat and Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 6, 06:20 PST

Jan 5, 2022

US & Canada Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jan 5, 23:59 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 20:00 PST

Scheduled - Our SMS & MMS carrier partner in the US & Canada is conducting a planned maintenance on 5 Jan 2022 at 20:00 PST until 5 Jan 2022 at 23:59 PST. During the maintenance window, there could be intermittent delays delivering SMS & MMS to and from US & Canada handsets via US Toll-free numbers.
Dec 16, 23:00 PST

Russia SMS Carrier Maintenance - Megafon

Completed - The scheduled maintenance has been completed.
Jan 5, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 12:00 PST

Scheduled - The Megafon network in Russia is conducting a planned maintenance from 05 Jan 2022 at 12:00 PST to 05 Jan 2022 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets.
Dec 22, 23:49 PST

Taskrouter Task Data When Querying the Events API and Cumulative Stats for a Subset of Tasks may be Skewed

Resolved - TaskRouter Events API and Cumulative Statistics endpoints was degraded for 15 minutes between 04:12 and 04: 26 Pacific Time on 12/22/2021. During this period, the TaskRouter events were dropped and hence will affect the Events and Cumulative Statistics endpoints when queried for tasks that saw activity during the time of the outage.
Jan 5, 13:19 PST

Update - TaskRouter Events API and Cumulative Statistics endpoints was degraded for 15 minutes between 04:12 and 04: 26 Pacific Time on 12/22/2021. During this period, the TaskRouter events were dropped and hence will affect the Events and Cumulative Statistics endpoints when queried for tasks that saw activity during the time of the outage.
Jan 5, 13:10 PST

Investigating - We've become aware of a potential issue with Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 5, 12:49 PST

SMS Delivery Delays to Gambia Africell Network

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Gambia Africell Network. This incident has been resolved.
Jan 5, 06:25 PST

Update - We continue to observe recovery in SMS delivery delays when sending messages to Gambia Africell Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 5, 04:25 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Gambia Africell Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 5, 00:25 PST

Update - We are continuing to work with our carrier partner to resolve SMS delivery delays when sending messages to Gambia Africell Network. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jan 4, 16:34 PST

Update - We are continuing to work with our carrier partner to resolve SMS delivery delays when sending messages to Gambia Africell Network. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 4, 12:46 PST

Update - We are continuing to work with our carrier partner to resolve SMS delivery delays when sending messages to Gambia Africell Network. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 4, 10:51 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Gambia Africell Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 4, 09:46 PST

Flex SSO and Configuration Services Degraded

Resolved - Intermittent failures with the Flex configuration service and Flex SSO service has been resolved and Flex configuration and SSO service is operating normally at this time.
Jan 5, 05:52 PST

Monitoring - The Flex configuration service and Flex SSO service are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Jan 5, 04:50 PST

Update - We continue to observe intermittent failures with the Flex configuration service and a minor degradation of the Flex SSO service. The team is investigating the issue. We expect to provide another update in 2 hours or as soon as more information becomes available
Jan 5, 02:50 PST

Investigating - We became aware of the intermittent failures with the Flex configuration service and a minor degradation of the Flex SSO service. The team is investigating the issue. We expect to provide another update in 1 hour or as soon as more information becomes available
Jan 5, 01:53 PST

Mexico SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jan 5, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 23:00 PST

Scheduled - Our SMS carrier partner in Mexico is conducting a planned maintenance on 04 Jan 2022 23:00 PST until 05 Jan 2022 02:00 PST During the maintenance window, there could be intermittent delays delivering SMS to and from a subset of handsets in Mexico.
Dec 30, 00:17 PST

SMS Delivery Failure To MegaCom Kyrgyzstan

Resolved - SMS Delivery to MegaCom Kyrgyzstan was degraded for 465 minutes between 16:30PM and 12:15AM Pacific Time on 01/04/2022. During this period, customers may have experienced delivery failures to MegaCom Kyrgyzstan. The issue has now been resolved.
Jan 5, 00:43 PST

Jan 4, 2022

Delay in SMS Delivery to Telcel Network in Mexico Over Pre-Registered SenderID

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telcel Network in Mexico Over Pre-Registered SenderID. This incident has been resolved.
Jan 4, 19:55 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telcel Network in Mexico Over Pre-Registered SenderID. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 4, 18:07 PST

Update - We are experiencing SMS delivery delays when sending messages to Telcel Network in Mexico Over Pre-Registered SenderID. Our engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 4, 17:06 PST

Update - We are experiencing SMS delivery delays when sending messages to Telcel Network in Mexico Over Pre-Registered SenderID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 4, 16:06 PST

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery to Telcel Network in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 4, 15:57 PST

SMS Delivery Delays to Vodafone in Egypt

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodafone in Egypt. This incident has been resolved.
Jan 4, 18:54 PST

Update - We continue to observe recovery in SMS delivery delays when sending messages to Vodafone in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 4, 17:11 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodafone in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 4, 15:23 PST

Update - We are continuing to work with our carrier partner to resolve the issue of SMS delivery delays when sending messages to Vodafone in Egypt. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jan 4, 11:34 PST

Update - We are continuing to work with our carrier partner to resolve the issue of SMS delivery delays when sending messages to Vodafone in Egypt. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 4, 07:32 PST

Update - We are continuing to experience SMS delivery delays when sending messages to Vodafone in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 4, 05:31 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Vodafone in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 4, 04:37 PST

Inbound Call Failures to a Subset of Twilio Spain Phone Numbers

Resolved - The issue affecting inbound calls to a subset of Twilio Spain phone numbers has been resolved, and the service is functioning normally at this time.
Jan 4, 15:12 PST

Monitoring - We have started seeing recovery for inbound calls to a subset of Twilio Spain phone numbers for the last 30 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 4, 13:24 PST

Update - We are continuing to work with our carrier partner to resolve call failures to a subset of Twilio Spain phone numbers. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 4, 09:49 PST

Update - We are continuing to work with our carrier partner to resolve the issue of call failures to a subset of Twilio Spain phone numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 4, 07:49 PST

Investigating - We are observing call failures to a subset of Twilio Spain phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 4, 06:49 PST

Some Users Unable to Log in to Twilio Console

Resolved - Twilio Console login was degraded for a subset of customers between 7:27 AM and 7:35 AM Pacific Time on 01/04/2021. The issue has now been resolved.
Jan 4, 08:57 PST

Investigating - We've become aware of a potential issue with Twilio Console login. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 4, 08:18 PST

Inbound Call Failures to a Subset of Twilio Ireland Phone Numbers

Resolved - The issue causing inbound call failures to Twilio Ireland phone numbers with prefix +35376 has been identified as related to regulation changes. Impacted customers have been contacted individually with next steps and to address any concerns. All systems are operational.
Jan 4, 08:22 PST

Update - We are continuing to work with our carrier partner to resolve the issue of a subset of call failures to Twilio Ireland phone numbers with the prefix +35376. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 4, 07:10 PST

Investigating - We are observing a subset of call failures to Twilio Ireland phone numbers with the prefix +35376. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 4, 06:10 PST

SMS Delivery Delays to XL Network In Indonesia

Resolved - We are no longer experiencing SMS delivery delays when sending messages to XL Network In Indonesia. This incident has been resolved.
Jan 4, 00:19 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to XL Network In Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 3, 22:39 PST

Investigating - We are experiencing SMS delivery delays when sending messages to XL Network In Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 3, 21:39 PST

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