Status
Welcome to the Twilio status page. Here you will find real-time information about status of our services.
All Systems Operational
Programmable SMS Operational
Shortcode   Operational
MMS   Operational
SMS   Operational
SMPP   Operational
Programmable Voice Operational
PSTN   Operational
SIP   Operational
Client Web   Operational
Client Mobile   ? Operational
Conference   ? Operational
Recording   ? Operational
Queue   ? Operational
Text-to-Speech   ? Operational
Recording Transcriptions   Operational
TwiML   Operational
Voice Insights Beta   Operational
Speech Recognition   Operational
Programmable Video Operational
Rooms   Operational
Network Traversal Service   ? Operational
Programmable Wireless   Operational
Programmable Fax Beta   Operational
Elastic SIP Trunking   ? Operational
Interconnect   Operational
Sync Beta   Operational
Programmable Chat   Operational
Authy   Operational
Flex   Operational
Lookup   ? Operational
Notify   Operational
Console   Operational
Phone Numbers   ? Operational
Studio   Operational
REST API   ? Operational
TaskRouter   ? Operational
Proxy Beta   Operational
Runtime Operational
Pricing and Usage   Operational
Debugger   Operational
Documentation   Operational
Functions Beta   Operational
Autopilot Beta   Operational
Support Center   ? Operational
Twilio Training   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Uptime
Fetching
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Oct 18, 2018
Completed - The scheduled maintenance has been completed.
Oct 18, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 22:01 PDT
Scheduled - Our carrier partner for US/Canada Toll-Free SMS traffic is conducting maintenance tonight, Wednesday, October 17, 22:00 - 02:00 Pacific Time. Message delays on incoming and outgoing Toll-Free SMS may occur during this period.

Carrier maintenance period:

US Pacific: 10/17/2018 22:00 - 02:00
US Central: 10/18/2018 00:00 - 04:00
US Eastern: 10/18/2018 01:00 - 05:00
UTC: 10/18/2018 05:00 - 09:00
Oct 17, 15:29 PDT
Oct 16, 2018
Resolved - All services are operating normally.
Oct 16, 22:44 PDT
Monitoring - SMS delivery to and from Twilio Chile mobile numbers are currently stable. Our engineers are currently monitoring the traffic and we will provide an update shortly.
Oct 16, 22:20 PDT
Investigating - We are observing SMS delivery failures to and from Twilio mobile numbers in Chile. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
Oct 16, 21:48 PDT
Oct 15, 2018
Resolved - The issue is confirmed to be resolved and all services are operating normally.
Oct 15, 12:08 PDT
Investigating - SMS to Orange customers in Mali is currently degraded. We are working with our carrier partners for more information on this incident.
Oct 15, 06:02 PDT
Oct 14, 2018

No incidents reported.

Oct 13, 2018
Resolved - SMS has been fully restored on the Ufone network in Pakistan. We're now resolved.
Oct 13, 15:29 PDT
Monitoring - SMS delivery issues on the Ufone network in Pakistan has been resolved and all messages are now being delivered successfully. We will continue to monitor to ensure full resolution.
Oct 13, 14:51 PDT
Update - We continue to see SMS delivery issues on the Ufone network in Pakistan because of an issue with the local operator. We continue to work with our carrier partners to resolve the issue and will provide further updates as soon as possible.
Oct 13, 09:25 PDT
Identified - We have detected an operator issue resulting SMS delivery issues on the Ufone network in Pakistan. We are working with our carrier partners to resolve the issue and will provide an update as soon as possible
Oct 13, 05:19 PDT
Resolved - All systems are operating normally.
Oct 13, 09:56 PDT
Monitoring - From 6:20 UTC to 13:09 UTC, tasks creation failed for any workspace created before 5/18/2016
Oct 13, 09:35 PDT
Resolved - All systems are operating normally at this time.
Oct 13, 02:14 PDT
Investigating - We have detected an issue delivering SMS to the Ufone network in Pakistan since 11:05 PKT. We are investigating and working with our partners. We will provide an update when we have further information.
Oct 13, 00:31 PDT
Oct 12, 2018
Resolved - Further investigation has determined this issue is isolated to a small amount of single numbers. We are following up on those individually.
Oct 12, 16:07 PDT
Investigating - Our operations team has identified instances where callers from T-Mobile can not reach some Twilio phone numbers. We are engaged with our carrier partners and staying up to date with their resolution efforts.
Oct 12, 13:29 PDT
Resolved - All systems are operating normally.
Oct 12, 09:46 PDT
Identified - We have identified the issue and the fix. We are backfilling data and will provide an update when the operation is complete.
Oct 12, 08:18 PDT
Investigating - Our engineering team has identified delays in Voice Call Summary data being available. Customers will not be able to access up to date Voice Call summaries at this moment. We are working on resolving this issue and will post another update when the data is caught up.
Oct 12, 06:39 PDT
Oct 11, 2018
Completed - The scheduled maintenance has been completed.
Oct 11, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 11:00 PDT
Scheduled - The Indonesia XL Axiata mobile network is conducting maintenance on their SMS platform today, October 11, 11:00 - 12:00 Pacific Time. Message delivery to the Indonesia XL Axiata network may be delayed or degraded during this 1-hour period.

Maintenance period:

US Eastern: 10/11/2018 14:00 - 15:00
US Central: 10/11/2018 13:00 - 14:00
US Pacific: 10/11/2018 11:00 - 12:00
UTC: 10/11/2018 20:00 - 21:00
Oct 11, 10:43 PDT
Resolved - This incident has been resolved.
Oct 11, 03:02 PDT
Investigating - We have detected a partial outage of inbound calls to Twilio phone numbers in UK in the +447 range. We are investigating and working with our partners to identify and resolve the issue. We will provide an update when we have further information.
Oct 11, 02:27 PDT
Oct 10, 2018
Resolved - All systems are operating normally.
Oct 10, 17:27 PDT
Monitoring - The issue causing delays between US Short codes and Verizon handsets has been resolved and all messages are now being delivered successfully. We will continue to monitor to ensure full resolution.
Oct 10, 16:20 PDT
Investigating - We are observing up to 30 min delays between Short codes and Verizon numbers. We are working with our partners to get the issue resolved.
Oct 10, 15:58 PDT
Resolved - Our systems were incorrectly reporting errors with Brazil calls. No failures happened and all calls in Brazil are connecting successfully.
Oct 10, 15:55 PDT
Investigating - We are observing elevated inbound call failures in Brazil since approximately 1:10pm PT. Our engineering team is working with our partners to identify and resolve the issue. Next update in 30 min.
Oct 10, 14:45 PDT
Oct 9, 2018

No incidents reported.

Oct 8, 2018
Resolved - The issue is confirmed to be resolved and all services are operating normally.
Oct 8, 14:51 PDT
Monitoring - We are seeing recovery of delays of inbound and outbound SMS to and from US Short Codes. We are continuing to monitor. We will provide an update when we have further information.
Oct 8, 14:10 PDT
Investigating - We have detected delays of some of the inbound and outbound SMS to and from Short Codes on all major US networks. We are investigating and working with our partners to identify and resolve the issue. We will provide an update when we have further information.
Oct 8, 13:10 PDT
Resolved - We detected an issue delivering SMS to the Grameenphone network in Bangladesh . We are reaching out to affected customers directly.
Oct 8, 09:29 PDT
Update - We detected an issue delivering SMS to the Grameenphone network in Bangladesh since 00:30 PDT. We continue to investigate and work with our partners. We will provide an update when we have further information.
Oct 8, 06:45 PDT
Investigating - We have detected an issue delivering SMS to the Grameenphone network in Bangladesh since 00:30 PDT. We are investigating and working with our partners. We will provide an update when we have further information.
Oct 8, 05:14 PDT
Oct 7, 2018
Resolved - We have identified and resolved the issue with Inbound calls in Thailand. All calls are now terminating normally.
Oct 7, 20:55 PDT
Update - We have identified and resolved the issue with Inbound calls in Thailand. All calls are now terminating normally.
Oct 7, 20:54 PDT
Investigating - We are observing elevated inbound call failures to Twilio numbers in Thailand. We are actively working on resolving the issue with our local partners. Next update in 30min.
Oct 7, 20:31 PDT
Oct 6, 2018
Resolved - Replaying of events is complete and all systems are operational at this time
Oct 6, 02:47 PDT
Identified - We have identified the issue and the fix. We are currently replaying events and will provide an update when the operation is complete.
Oct 5, 17:30 PDT
Update - We are continuing to investigate this issue.
Oct 5, 14:31 PDT
Update - We are continuing to investigate this issue.
Oct 5, 14:30 PDT
Investigating - We are investigating elevated error rates with client insights affecting console dashboards and API.
Oct 5, 14:20 PDT
Oct 4, 2018
Completed - The scheduled maintenance has been completed.
Oct 4, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 22:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 4, 09:22 PDT
Scheduled - EDIT: Updated 10/4/18, 09:22 PT for clarification:

Maintenance Details

Our carrier partner for US/Canada Toll-Free SMS traffic is conducting scheduled maintenance on Thursday, October 04, 22:00 - 00:00 Pacific Time. Message delays on incoming and outgoing Toll-Free SMS may occur during this period.

Carrier maintenance period:

US Pacific: 10/04/2018 22:00 - 00:00
US Central: 10/05/2018 00:00 - 02:00
US Eastern: 10/05/2018 01:00 - 03:00
UTC: 10/05/2018 05:00 - 07:00
Oct 3, 16:55 PDT
Resolved - The MMS delivery delay issue on Sprint US handsets is now resolved and we are observing full and stable message delivery.
Oct 4, 20:05 PDT
Monitoring - We are seeing recovery of inbound and outbound MMS delivery to Sprint via Short Codes. Our engineering team will continue to monitor the service.
Oct 4, 18:03 PDT
Investigating - We are experiencing delays for a subset of Inbound and Outbound MMS to Sprint Short Code. We are working with our carrier partner to resolve the issue.
Oct 4, 12:45 PDT
Resolved - All systems are operating normally at this time
Oct 4, 09:33 PDT
Investigating - We are experiencing delays for Short Code messages sent to T-Mobile handsets. We are working with our carrier partner to resolve the issue.
Oct 4, 08:41 PDT