Programmable Messaging API Errors
Monitoring - Between 13:30 PDT and 13:33 PDT, Programmable Messaging API. Users may have experienced 5XX errors when sending messages. There was no impact to SMS and MMS. The issue has been resolved.
Oct 02, 2026 - 13:51 PDT
MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United States
Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 02, 2026 - 03:39 PDT
Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 01, 2026 - 03:39 PDT
Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 30, 2026 - 03:38 PDT
Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 29, 2026 - 03:38 PDT
Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 28, 2026 - 03:31 PDT
Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 27, 2026 - 03:31 PDT
Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 26, 2026 - 11:25 PDT
Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 26, 2026 - 03:24 PDT
Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 25, 2026 - 23:20 PDT
Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 2026 - 21:17 PDT
Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 25, 2026 - 20:16 PDT
MMS Delivery Failures From A Subset Of Network Subscribers In Australia To Twilio Australia Phone Numbers.
Update - Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 01, 2026 - 16:00 PDT
Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 30, 2026 - 14:33 PDT
Update - Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 29, 2026 - 13:08 PDT
Update - Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 28, 2026 - 08:47 PDT
Update - Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 27, 2026 - 08:45 PDT
Update - Twilio customers may be experiencing MMS delivery failures from a subset of network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 26, 2026 - 08:42 PDT
Update - Twilio customers may be experiencing MMS Delivery Failures from a Subset of Network subscribers in Australia to  Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 25, 2026 - 08:21 PDT
Update - Twilio customers may be experiencing MMS Delivery Failures from a Subset of Network subscribers in Australia to  Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 24, 2026 - 08:07 PDT
Update - Twilio customers may be experiencing MMS Delivery Failures from a Subset of Network subscribers in Australia to  Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 23, 2026 - 08:03 PDT
Update - Twilio customers may be experiencing MMS Delivery Failures from a Subset of Network subscribers in Australia to  Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 22, 2026 - 05:01 PDT
Update - Twilio customers may be experiencing MMS Delivery Failures from a Subset of Network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 21, 2026 - 04:59 PDT
Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 20, 2026 - 04:57 PDT
Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 19, 2026 - 04:01 PDT
Update - Twilio customers may be experiencing MMS Delivery Failures from a Subset of Network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 18, 2026 - 04:00 PDT
Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 17, 2026 - 03:22 PDT
Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 16, 2026 - 03:18 PDT
Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 15, 2026 - 03:15 PDT
Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 14, 2026 - 03:15 PDT
Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 13, 2026 - 03:14 PDT
Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 12, 2026 - 03:11 PDT
Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 11, 2026 - 16:45 PDT
Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 11, 2026 - 16:45 PDT
Update - We are continuing to investigate this issue.
Sep 11, 2026 - 16:44 PDT
Update - We are continuing to investigate this issue.
Sep 11, 2026 - 16:44 PDT
Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 11, 2026 - 11:08 PDT
Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 11, 2026 - 02:12 PDT
Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 10, 2026 - 22:09 PDT
Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 10, 2026 - 20:08 PDT
Update - Twilio customers may be experiencing MMS delivery failures from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 10, 2026 - 19:05 PDT
Update - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 07, 2026 - 12:09 PDT
Update - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 06, 2026 - 11:24 PDT
Investigating - Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 05, 2026 - 11:23 PDT
Identified - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 04, 2026 - 19:20 PDT
Update - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 04, 2026 - 11:04 PDT
Investigating - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 04, 2026 - 06:19 PDT
Identified - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 04, 2026 - 04:02 PDT
Investigating - Twilio customers may be experiencing MMS delivery delays from a Subset of network subscribers in Australia to Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 04, 2026 - 02:43 PDT
Uptime over the past 90 days. View historical uptime.
PROGRAMMABLE MESSAGING Operational
MMS Operational
SMS Operational
SMPP Operational
WhatsApp Messaging Operational
Notify Operational
Conversations Operational
Messaging Insights Operational
Messaging Services Operational
Content API Operational
Toll-free verification Operational
RCS Messaging Operational
Programmable Messaging API Operational
Intelligent Alerts Operational
PROGRAMMABLE VOICE US1 Operational
PSTN US1 Operational
SIP Interface US1 Operational
Client Web US1 Operational
Client Mobile US1 Operational
Conference US1 Operational
Recording US1 Operational
Queue US1 Operational
Text-to-Speech US1 Operational
Recording Transcriptions US1 Operational
TwiML US1 Operational
Voice Insights US1 Operational
Speech Recognition (Gather Speech) US1 Operational
Realtime Transcriptions US1 Operational
Pay US1 Operational
Media Streams US1 Operational
Dialogflow US1 Operational
ConversationRelay US1 Operational
Voice REST API US1 Operational
PROGRAMMABLE VOICE AU1 Operational
PSTN AU1 Operational
SIP Interface AU1 Operational
Client Web AU1 Operational
Client Mobile AU1 Operational
Conference AU1 Operational
Recording AU1 Operational
Queue AU1 Operational
Text-to-Speech AU1 Operational
Recording Transcriptions AU1 Operational
TwiML AU1 Operational
Voice Insights AU1 Operational
Speech Recognition (Gather Speech) AU1 Operational
Realtime Transcriptions AU1 Operational
Pay AU1 Operational
Media Streams AU1 Operational
ConversationRelay AU1 Operational
Voice REST API AU1 Operational
PROGRAMMABLE VOICE IE1 Operational
PSTN IE1 Operational
SIP Interface IE1 Operational
Client Web IE1 Operational
Client Mobile IE1 Operational
Conference IE1 Operational
Recording IE1 Operational
Queue IE1 Operational
Text-to-Speech IE1 Operational
Recording Transcriptions IE1 Operational
TwiML IE1 Operational
Voice Insights IE1 Operational
Speech Recognition (Gather Speech) IE1 Operational
Realtime Transcriptions IE1 Operational
Pay IE1 Operational
Media Streams IE1 Operational
ConversationRelay IE1 Operational
Voice REST API IE1 Operational
ACCOUNT SECURITY Operational
Authy 2FA Operational
Verify Operational
Authy App Operational
Lookup Operational
ELASTIC SIP TRUNKING US1 Operational
Origination US1 Operational
Termination US1 Operational
ELASTIC SIP TRUNKING AU1 Operational
Origination AU1 Operational
Termination AU1 Operational
ELASTIC SIP TRUNKING IE1 Operational
Origination IE1 Operational
Termination IE1 Operational
TaskRouter Operational
FLEX Operational
Flex Agent Copilot Operational
Flex Agent Desktop Operational
Flex Application Platform Operational
Flex Insights Operational
Flex Queue Stats Operational
Flex Teams View Operational
Flex Admin Console Operational
Flex Routing Operational
Flex Conversations Operational
Flex Programmable Chat Operational
Flex Programmable Voice Operational
Proxy Operational
Flex Plugins Operational
Flex Billing Operational
CONVERSATIONS Operational
Conversation Orchestrator Operational
Conversation Intelligence Operational
Conversation Intelligence (classic) Operational
Conversation Memory Operational
Enterprise Knowledge Operational
TWILIO EMAIL Operational
Mailsend: Comms API Operational
Logs Operational
Dedicated IP Address Operational
INTERCONNECT Operational
PHONE NUMBERS Operational
PROGRAMMABLE CHAT Operational
PROGRAMMABLE VIDEO Operational
Group Rooms Operational
Peer-to-Peer Rooms Operational
Recordings Operational
Compositions Operational
Network Traversal Service Operational
Go Rooms Operational
Video Insights Operational
Realtime Transcriptions Operational
PROXY Operational
SERVERLESS Operational
Studio Operational
Functions Operational
Assets Operational
TwiML Bins Operational
Sync Operational
DEVELOPER TOOLS Degraded Performance
Console Operational
Event Streams Operational
Debugger & Alarms Operational
Documentation Operational
REST API Operational
Bulk Export Degraded Performance
TWILIO PLATFORM Operational
Billing Operational
Customer Support Center Operational
Other Operational
Account Insights Operational
Trust Hub Operational
Organization Operational
CARRIER NETWORK Degraded Performance
SMS Long Code, North America Operational
MMS Long Code, North America Degraded Performance
SMS Short Code, North America Operational
MMS Short Code, North America Operational
SMS Toll-Free, North America Operational
MMS Toll-Free, North America Operational
Voice, North America Operational
Voice, Latin America Operational
SMS, Latin America Operational
Voice, APAC Operational
SMS, APAC Operational
MMS, APAC Degraded Performance
Voice, Europe Operational
SMS, Europe Operational
Voice, Middle East & Africa Operational
SMS, Middle East & Africa Operational
Verify Silent Network Auth Operational
Lookup Identity Match Operational
Lookup Line Type Intelligence [Legacy API] Degraded Performance
Lookup Line Type Intelligence [Twilio API] Operational
Lookup SIM Swap Operational
Legacy Identity MatchAndAttributes Operational
FRONTLINE Operational
Sender ID Operational
ZIPWHIP MESSAGING Operational
SMS Long Code, North America Operational
MMS Long Code, North America Operational
SMS Toll-Free, North America Operational
MMS Toll-Free, North America Operational
ZIPWHIP TOOLS Operational
Zipwhip Provisioner Dashboard and API Operational
Zipwhip Support Ticketing Operational
Toll-Free Verification Portal Operational
SendGrid Mail Sending Operational
API v3 Operational
SMTP Operational
API v2 Operational
SendGrid Marketing Campaigns Operational
SendGrid Webhooks Operational
Event Webhooks Operational
Parse API Operational
SendGrid API Operational
SendGrid Website Operational
SendGrid Statistics Operational
SendGrid Email Activity Operational
SendGrid Partners Operational
SendGrid Billing Operational
SendGrid Legacy Marketing Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Republic of the Congo SMS Carrier Partner Maintenance Oct 4, 2026 17:00-23:00 PDT

Our SMS carrier partner in the Republic of the Congo is conducting a planned maintenance from 04 October 2026 at 17:00 PDT until 04 October 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTN Republic of the Congo handsets.
Posted on Sep 24, 2026 - 08:01 PDT

Russia SMS Carrier Maintenance - Tele2 Oct 5, 2026 13:00-20:00 PDT

The Tele2 network in Russia is conducting a planned maintenance from 05 October 2026 at 13:00 PDT until 05 October 2026 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Oct 02, 2026 - 07:41 PDT

Suppressions Maintenance Oct 5, 2026 14:00-16:00 PDT

In order to increase the stability and scalability of our systems, we are performing an emergency maintenance on our suppressions infrastructure on October 5, 2026 from 14:00 PDT until 16:00 PDT. During this time customers may be temporarily unable to manage Unsubscribe Groups. Recipients unsubscribing may see delays. Global unsubscribes are not affected and will process normally. Thank you for your patience through this maintenance.
Posted on Sep 30, 2026 - 17:54 PDT

Suppressions Maintenance: Thursday, October 5, 2026, from 2PM–4PM PT Oct 5, 2026 14:00-16:00 PDT

In order to increase the stability and scalability of our systems, we are performing emergency maintenance on our infrastructure on October 5, 2026 from 2PM–4PM PT. During this time customers may be temporarily unable to manage Unsubscribe Groups. Recipients unsubscribing may see delays.

Global unsubscribes are not affected and will process normally.

Thank you for your patience through this maintenance.
Posted on Oct 01, 2026 - 07:07 PDT

Puerto Rico SMS Carrier Maintenance - Liberty Oct 5, 2026 19:45-23:30 PDT

The Liberty network in Puerto Rico is conducting a planned maintenance from 05 October 2026 at 19:45 PDT until 05 October 2026 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Liberty Puerto Rico handsets.
Posted on Oct 02, 2026 - 14:29 PDT

United States SMS and MMS Carrier Partner Maintenance Oct 5, 2026 21:00 - Oct 6, 2026 03:00 PDT

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 05 October 2026 at 21:00 PDT until 06 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via subset of United States long codes.
Posted on Sep 16, 2026 - 15:17 PDT

US SMS Carrier Maintenance - Small US Carriers Oct 6, 2026 02:00-04:00 PDT

A subset of small networks in the US are conducting a planned maintenance from 06 October 2026 at 02:00 PDT until 06 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
Posted on Sep 25, 2026 - 15:04 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE Oct 6, 2026 14:00 - Oct 7, 2026 01:20 PDT

Our carrier partner EE United Kingdom is conducting a planned maintenance from 06 October 2026 at 14:00 PDT until 07 October 2026 at 01:20 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Posted on Oct 02, 2026 - 07:36 PDT

France Voice Carrier Partner Maintenance Oct 7, 2026 13:00-19:00 PDT

Our Voice carrier partner in France is conducting a planned maintenance from 07 October 2026 at 13:00 PDT until 07 October 2026 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio France mobile, toll free and landline phone numbers.
Posted on Sep 23, 2026 - 04:50 PDT

Russia SMS Carrier Maintenance - Tele2 Oct 7, 2026 13:00-17:00 PDT

The Tele2 network in Russia is conducting a planned maintenance from 07 October 2026 at 13:00 PDT until 07 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Oct 02, 2026 - 07:42 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 7, 2026 20:00 - Oct 8, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 07 October 2026 at 20:00 PDT until 08 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Sep 04, 2026 - 00:12 PDT

United States SMS and MMS Carrier Partner Maintenance Oct 7, 2026 21:00 - Oct 8, 2026 03:00 PDT

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 07 October 2026 at 21:00 PDT until 08 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via subset of United States long codes.
Posted on Sep 25, 2026 - 16:02 PDT

Multiple Destination SMS Carrier Partner Maintenance Oct 7, 2026 22:00 - Oct 8, 2026 04:00 PDT

Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 07 October 2026 at 22:00 PDT until 08 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via United States and Canada long codes.
Posted on Sep 04, 2026 - 13:01 PDT

Russia SMS Carrier Maintenance - Tele2 Oct 12, 2026 13:00-17:00 PDT

The Tele2 network in Russia is conducting a planned maintenance from 12 October 2026 at 13:00 PDT until 12 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Oct 02, 2026 - 07:42 PDT

United Arab Emirates SMS Carrier Maintenance - Etisalat Oct 12, 2026 13:00-19:00 PDT

The Etisalat network in the United Arab Emirates is conducting a planned maintenance from 12 October 2026 at 13:00 PDT until 12 October 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Etisalat United Arab Emirates handsets.
Posted on Oct 02, 2026 - 04:48 PDT

Multiple Destination SMS Carrier Partner Maintenance Oct 12, 2026 20:00 - Oct 13, 2026 03:00 PDT

Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 12 October 2026 at 20:00 PDT until 13 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via subset of United States and Canada long codes.
Posted on Sep 18, 2026 - 16:00 PDT

United States MMS Carrier Partner Maintenance Oct 12, 2026 21:00 - Oct 13, 2026 02:00 PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 12 October 2026 at 21:00 PDT until 13 October 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
Posted on Sep 28, 2026 - 16:39 PDT

France Voice Carrier Partner Maintenance Oct 13, 2026 13:00-19:00 PDT

Our Voice carrier partner in France is conducting a planned maintenance from 13 October 2026 at 13:00 PDT until 13 October 2026 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to subset of Twilio France toll free and landline phone numbers.
Posted on Sep 23, 2026 - 09:03 PDT

United States SMS and MMS Carrier Partner Maintenance Oct 13, 2026 21:00 - Oct 14, 2026 03:00 PDT

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 13 October 2026 at 21:00 PDT until 14 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via subset of United States long codes.
Posted on Sep 25, 2026 - 15:05 PDT

Russia SMS Carrier Maintenance - Tele2 Oct 14, 2026 13:00-17:00 PDT

The Tele2 network in Russia is conducting a planned maintenance from 14 October 2026 at 13:00 PDT until 14 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Oct 02, 2026 - 07:43 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 14, 2026 20:00 - Oct 15, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 14 October 2026 at 20:00 PDT until 15 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Sep 04, 2026 - 00:23 PDT

United States SMS and MMS Carrier Partner Maintenance Oct 14, 2026 21:00 - Oct 15, 2026 03:00 PDT

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 14 October 2026 at 21:00 PDT until 15 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via subset of United States long codes.
Posted on Sep 25, 2026 - 15:05 PDT

Interconnection Infrastructure Upgrade (IE1) Oct 16, 2026 14:00-22:00 PDT

Twilio will perform scheduled network maintenance in our IE1 region during an 8-hour window from 16 October 2026 at 14:00 PDT to 16 October 2026 at 22:00 PDT.

During this window, customers may experience a brief service interruption of up to 90 seconds affecting the following:

Interconnected Customers: All IE1 interconnected customers will experience a brief interconnection service interruption of up to 90 seconds. During this maintenance, the following Twilio services may be impacted if they are using the IE1 interconnection:SIP Interface,Elastic SIP Trunking,WebRTC Client,SMS,Voice and Verify.

Customers interconnected with Twilio exclusively via IE1 will have no workaround during the brief 90-second interruption. Customers configured for failover to DE1 or alternate regions should experience no service disruption, provided automatic failover is enabled on their end.
Posted on Jul 29, 2026 - 00:27 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE Oct 18, 2026 15:00-19:30 PDT

Our carrier partner EE United Kingdom is conducting a planned maintenance from 18 October 2026 at 15:00 PDT until 18 October 2026 at 19:30 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Posted on Oct 02, 2026 - 08:39 PDT

Russia SMS Carrier Maintenance - Tele2 Oct 19, 2026 13:00-17:00 PDT

The Tele2 network in Russia is conducting a planned maintenance from 19 October 2026 at 13:00 PDT until 19 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Oct 02, 2026 - 07:45 PDT

Russia SMS Carrier Maintenance - Tele2 Oct 21, 2026 13:00-17:00 PDT

The Tele2 network in Russia is conducting a planned maintenance from 21 October 2026 at 13:00 PDT until 21 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Oct 02, 2026 - 07:46 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 21, 2026 20:00 - Oct 22, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 21 October 2026 at 20:00 PDT until 22 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Sep 04, 2026 - 00:24 PDT

United States SMS and MMS Carrier Partner Maintenance Oct 21, 2026 20:00 - Oct 22, 2026 00:00 PDT

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 21 October 2026 at 20:00 PDT until 22 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via United States long codes.
Posted on Sep 28, 2026 - 11:56 PDT

Infrastructure Maintenance on the San Jose (US2) PoP Oct 21, 2026 22:00-23:30 PDT

Twilio will conduct infrastructure maintenance on the San Jose (US2) PoP on October 21, 2026, from 10:00pm PDT until 11:30pm PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays during traffic re-convergence for traffic routing to and from Twilio’s US2/San Jose edge location.
Posted on Sep 15, 2026 - 15:09 PDT

Russia SMS Carrier Maintenance - Tele2 Oct 26, 2026 13:00-17:00 PDT

The Tele2 network in Russia is conducting a planned maintenance from 26 October 2026 at 13:00 PDT until 26 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Oct 02, 2026 - 07:46 PDT

Russia SMS Carrier Maintenance - Tele2 Oct 28, 2026 13:00-17:00 PDT

The Tele2 network in Russia is conducting a planned maintenance from 28 October 2026 at 13:00 PDT until 28 October 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Oct 02, 2026 - 07:46 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 28, 2026 20:00 - Oct 29, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 28 October 2026 at 20:00 PDT until 29 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Sep 04, 2026 - 00:24 PDT

United States SMS and MMS Carrier Partner Maintenance Oct 28, 2026 20:00 - Oct 29, 2026 00:00 PDT

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 28 October 2026 at 20:00 PDT until 29 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via subset of United States long codes.
Posted on Sep 29, 2026 - 08:15 PDT

United States SMS Carrier Partner Maintenance Nov 16, 2026 21:00 - Nov 17, 2026 03:00 PST

Our SMS carrier partner in the United States is conducting a planned maintenance from 16 November 2026 at 21:00 PST until 17 November 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes.
Posted on Sep 30, 2026 - 13:34 PDT

United States SMS Carrier Partner Maintenance Nov 18, 2026 21:00 - Nov 19, 2026 03:00 PST

Our SMS carrier partner in the United States is conducting a planned maintenance from 18 November 2026 at 21:00 PST until 19 November 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes.
Posted on Sep 30, 2026 - 16:04 PDT
System Metrics Month Week Day
API Response Time - North America
Fetching
API Response Time - Europe
Fetching

Oct 2, 2026

United Kingdom Account Security Carrier Partner Maintenance - Vodafone
Completed - The scheduled maintenance has been completed.
Oct 2, 14:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 13:00 PDT
Scheduled -

Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 02 October 2026 at 13:00 PDT until 02 October 2026 at 14:30 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



Impacted Products: Lookup SIM Swap, Verify Silent Network Auth, Lookup Identity Match, Legacy Identity MatchAndAttributes
Sep 29, 04:26 PDT
500 Errors for Conversations Classic Conversations Updates
Resolved - The issues with updates have been resolved and Conversations Classic is operating normally at this time.
Oct 2, 12:52 PDT
Monitoring - Updates in Conversations are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Oct 2, 12:27 PDT
Update - We are continuing to investigate this issue.
Oct 2, 11:44 PDT
Investigating - Our engineers have identified the issue regarding Conversation Updates. Customer may experiencing issues when updating and deleting Conversation and Creating Messages.
Oct 2, 11:29 PDT
Messaging Event Delays for Comms API
Resolved - The customer experience for impact is that Bulk Messaging API callers would receive an incorrect/improper 400 error response for Send Messages requests when supplying the address of Senders that were registered during the impact window.

We have resolved this incident.
Oct 2, 10:46 PDT
Investigating - We are investigating an issue with Messaging event processing for Comms API. Customers may experience delays in event updates for RCS, WhatsApp Business API, and Apple Messages for Business. We will provide another update in 15 minutes or as soon as more information becomes available.
Oct 2, 10:21 PDT
Silent Network Authentication (SNA) Failure Increase on AT&T in United States
Resolved - The incident has been resolved and API transactions for Silent Network Authentication (SNA) on AT&T in the United States are operating normally.
Oct 2, 08:04 PDT
Update - We have observed recovery in API transactions for Silent Network Authentication (SNA) on AT&T in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 2, 05:40 PDT
Monitoring - We have observed recovery in API transactions for Silent Network Authentication (SNA) on AT&T in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 2, 03:40 PDT
Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on AT&T in the United States. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 2, 03:02 PDT
Update - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on AT&T in the United States. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 2, 01:01 PDT
Investigating - Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on AT&T in the United States. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 1, 23:56 PDT
Increased Email Deferrals and Delays in Deliveries
Resolved - Our engineers have investigated and resolved the issues with a subset of customers experiencing a spike in email deferrals and delay in deliveries. From October 1st, 3:50 PM PST to October 2nd, 8:30 AM PST customers may have seen an increase in email deferrals or delays email delivery. The issue has been resolved and all impacted services are operating normally.
Oct 2, 07:30 PDT
SMS Delivery Delays from a Subset of Twilio Long Codes to Telenet BidCo NV Belgium
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium is operating normally.
Oct 2, 07:02 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 2, 05:01 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 2, 04:54 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 2, 03:46 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 2, 03:35 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 2, 02:35 PDT
SMS Delivery Delays from a Subset of Twilio Phone Numbers to Vodafone Netherlands
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Vodafone network subscribers in the Netherlands is operating normally.
Oct 2, 04:20 PDT
Update - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Vodafone network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 2, 02:08 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Vodafone network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 2, 00:08 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Vodafone network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 1, 22:59 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Vodafone network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 1, 21:58 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Vodafone network subscribers in the Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 1, 21:42 PDT
United States SMS Carrier Maintenance - AT&T
Completed - The scheduled maintenance has been completed.
Oct 2, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 21:00 PDT
Scheduled -

The AT&T network in the United States is conducting an emergency maintenance from 01 October 2026 at 21:00 PDT until 02 October 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets when sending via long codes and short codes.
Sep 30, 04:41 PDT

Oct 1, 2026

SMS Delivery Delays from a Subset of Twilio Phone Numbers to Jio India
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Jio network subscribers in India is operating normally.
Oct 1, 23:41 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Jio network subscribers in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 1, 22:01 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 1, 19:06 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 1, 17:03 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 1, 16:03 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Jio network subscribers in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 1, 16:01 PDT
United Kingdom Account Security Carrier Partner Maintenance - Vodafone
Completed - The scheduled maintenance has been completed.
Oct 1, 20:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 14:30 PDT
Scheduled -

Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 01 October 2026 at 14:30 PDT until 01 October 2026 at 20:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Oct 1, 07:46 PDT
United Kingdom Account Security Carrier Partner Maintenance - EE
Completed - The scheduled maintenance has been completed.
Oct 1, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 14:01 PDT
Scheduled -

Our carrier partner EE United Kingdom is conducting a planned maintenance from 01 October 2026 at 14:00 PDT until 01 October 2026 at 18:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Sep 25, 06:46 PDT
A2P Campaign Registration Delays
Resolved - Issue with A2P campaign creation which may cause delays for customers has been resolved and it is operating normally at this time.
Oct 1, 16:31 PDT
Monitoring - A2P campaign creation is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Oct 1, 16:06 PDT
Update - We are still investigating A2P campaign creation which may cause delays for customers. Our engineers are working on a fix to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Oct 1, 13:53 PDT
Update - We have identified an issue with A2P campaign creation which may cause delays for customers. Our engineers are working on a fix to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 1, 12:08 PDT
Investigating - Our monitoring systems have detected a potential issue with A2P campaign submissions. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Oct 1, 11:38 PDT
Sender Verification Maintenance
Completed - The scheduled maintenance has been completed.
Oct 1, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 14:00 PDT
Scheduled - In order to increase the stability and scalability of our systems, we are performing emergency maintenance on our infrastructure on October 1, 2026 from 14:00–16:00 PDT. During this time customers may be temporarily unable to perform Sender Verification. These can be retried once maintenance is complete. Thank you for your patience through this maintenance.
Sep 28, 16:47 PDT
Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to DigiMobil Spain
Resolved - The incident has been resolved and voice calls from Twilio Phone Numbers to DigiMobil network subscribers in Spain are operating normally.
Oct 1, 15:51 PDT
Update - We have observed a recovery in voice calls from Twilio Phone Numbers to DigiMobil network subscribers in Spain and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 1, 12:28 PDT
Update - We have observed a recovery in voice calls from Twilio Phone Numbers to DigiMobil network subscribers in Spain and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 1, 08:27 PDT
Monitoring - We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Spain and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 1, 06:17 PDT
Update - Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to network subscribers in Spain. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 1, 05:14 PDT
Identified - Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to network subscribers in Spain. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 1, 04:14 PDT
Investigating - Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to DigiMobil network subscribers in Spain. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 1, 03:40 PDT
Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV
Completed - The scheduled maintenance has been completed.
Oct 1, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 11:00 PDT
Scheduled -

The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 01 October 2026 at 11:00 PDT until 01 October 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 30, 22:53 PDT
Russia SMS Carrier Maintenance - MegaFon
Completed - The scheduled maintenance has been completed.
Oct 1, 13:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 12:00 PDT
Scheduled -

The MegaFon network in Russia is conducting a planned maintenance from 01 October 2026 at 12:00 PDT until 01 October 2026 at 13:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Sep 23, 12:30 PDT
SMS Delivery Delays and Failures from Twilio to DigiMobil (Movistar) Spain
Resolved - The incident has been resolved and SMS delivery from Twilio to DigiMobil (Movistar) network subscribers in Spain is operating normally.
Oct 1, 06:24 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to DigiMobil (Movistar) network subscribers in Spain and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 1, 05:43 PDT
Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to DigiMobil (Movistar) network subscribers in Spain. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 1, 04:48 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to DigiMobil (Movistar) network subscribers in Spain. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 1, 04:42 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to DigiMobil (Movistar) network subscribers in Spain. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 1, 02:34 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to DigiMobil (Movistar) network subscribers in Spain. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 1, 01:32 PDT
SMS Delivery Delays and Failures from Twilio to Metfone, Viettel, Beeline, and Sotelco Cambodia
Resolved - The incident has been resolved and SMS delivery from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia is operating normally.
Oct 1, 06:09 PDT
Update - We have observed a recovery in SMS delivery from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 1, 01:41 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 23:40 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 30, 15:33 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 30, 07:33 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 30, 03:33 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 01:32 PDT
Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 00:32 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone / Viettel / Beeline / Sotelco network subscribers in Cambodia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 00:18 PDT
United States SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Oct 1, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 22:00 PDT
Scheduled -

Our SMS carrier partner in the United States is conducting a planned maintenance from 30 September 2026 at 22:00 PDT until 01 October 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets.
Sep 28, 09:41 PDT
SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in United States
Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to affected networks in the United States are operating normally.
Oct 1, 05:45 PDT
Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 1, 04:24 PDT
Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 1, 03:24 PDT
Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 1, 02:35 PDT
Gateway API (Lookup API) Failure Increase and High Latency on Verizon in United States
Resolved - The incident has been resolved and Lookup API transactions involving Verizon in the United States are operating normally.
Oct 1, 04:18 PDT
Update - We have observed the recovery for Lookup API transactions involving Verizon in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 1, 01:54 PDT
Monitoring - We have observed the recovery for Lookup API transactions involving Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 23:42 PDT
Identified - Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 23:42 PDT
Update - Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 30, 23:31 PDT
Update - Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 30, 19:31 PDT
Update - Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 17:30 PDT
Investigating - Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 16:25 PDT
SMS Delivery Delays from Twilio to Algar Telecom (CTBC) Brazil
Resolved - The incident has been resolved and SMS delivery from Twilio to Algar Telecom (CTBC) network subscribers in Brazil is operating normally.
Oct 1, 00:35 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 22:37 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom (CTBC) network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 30, 20:33 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom (CTBC) network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 18:32 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 17:26 PDT
SMS Delivery Delays from Twilio to Kolbi Costa Rica
Resolved - The incident has been resolved and SMS delivery from Twilio to Kolbi network subscribers in Costa Rica is operating normally.
Oct 1, 00:34 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Kolbi network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 22:34 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Kolbi network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 30, 18:32 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Kolbi network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 16:31 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Kolbi network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 15:26 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Kolbi network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 15:21 PDT
United States SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Oct 1, 00:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 22:01 PDT
Scheduled -

Our SMS carrier partner in the United States is conducting an emergency maintenance from 30 September 2026 at 22:00 PDT until 01 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 30, 09:03 PDT
United States and Canada Twilio SMS and MMS Maintenance
Completed - The scheduled maintenance has been completed.
Oct 1, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 20:00 PDT
Scheduled -

Twilio is conducting a planned maintenance from 30 September 2026 at 20:00 PDT until 01 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Aug 12, 11:57 PDT

Sep 30, 2026

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in Colombia
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in Colombia is operating normally.
Sep 30, 23:20 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 21:21 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to multiple network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
Sep 30, 19:48 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to multiple network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Sep 30, 17:47 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to multiple network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 16:45 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Tigo network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 16:09 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Tigo network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 15:08 PDT
United Arab Emirates SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 30, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 13:02 PDT
Scheduled - Our SMS carrier partner in the United Arab Emirates is conducting a planned maintenance from 30 September 2026 at 13:00 PDT until 30 September 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United Arab Emirates handsets.
Sep 24, 03:01 PDT
SMS Delivery Delays and Failures from Twilio to Wind Tre Italy
Resolved - The incident has been resolved and SMS delivery from Twilio to Wind Tre network subscribers in Italy is operating normally.
Sep 30, 18:11 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Wind Tre network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 16:33 PDT
Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Wind Tre network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 15:27 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Wind Tre network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 14:26 PDT
Czech Republic Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 30, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 13:01 PDT
Scheduled -

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 30 September 2026 at 13:00 PDT until 30 September 2026 at 18:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Sep 18, 08:56 PDT
SMS Delivery Delays from Twilio to Tigo Guatemala
Resolved - The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Guatemala is operating normally.
Sep 30, 17:39 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 16:19 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 15:30 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 15:08 PDT
Russia SMS Carrier Maintenance - Tele2
Completed - The scheduled maintenance has been completed.
Sep 30, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 13:00 PDT
Scheduled -

The Tele2 network in Russia is conducting a planned maintenance from 30 September 2026 at 13:00 PDT until 30 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Sep 1, 07:31 PDT
SMS Delivery Failures from a Subset of Twilio Short Codes to Multiple Networks in Chile
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to affected networks in Chile is operating normally.
Sep 30, 15:10 PDT
Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 30, 14:51 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 12:49 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 12:10 PDT
Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 11:09 PDT
Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 11:08 PDT
Delivery Failures From Verify to China
Resolved - We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.
Sep 30, 09:31 PDT
Update - We continue to experience delivery failures from Verify to China. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 09:15 PDT
Investigating - We are experiencing delivery failures from Verify to China. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 08:16 PDT
SMS Delivery Delays from Twilio to Vodafone Netherlands
Resolved - The incident has been resolved and SMS delivery from Twilio to Vodafone network subscribers in the Netherlands is operating normally.
Sep 30, 07:20 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 06:28 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone network subscribers in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 05:02 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone network subscribers in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 03:53 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone network subscribers in Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 03:23 PDT
Messaging Logs API Latency & Errors
Resolved - We are no longer experiencing infrastructure issues affecting the Messaging Logs API. This incident has been resolved.
Sep 30, 06:09 PDT
Monitoring - We have identified and mitigated the underlying infrastructure issue affecting the Messaging Logs API. Initial recovery is underway, with elevated latency and intermittent log-fetching errors now subsiding. We are actively monitoring the system to ensure full stability and will provide another update shortly.
Sep 30, 05:49 PDT
Update - We are still investigating an issue with the Messaging Logs API. Users may experience higher latency than normal and errors fetching and listing Messaging Logs. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 30, 02:27 PDT
Update - We are still investigating an issue with the Messaging Logs API. Users may experience higher latency than normal and errors fetching and listing Messaging Logs. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 00:24 PDT
Investigating - We are investigating an issue with the Messaging Logs API. Users may experience higher latency than normal and errors fetching and listing Messaging Logs. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 29, 23:12 PDT
SMS Delivery Receipt Delays from Twilio to Tigo Guatemala
Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Tigo network subscribers in Guatemala are operating normally.
Sep 30, 05:39 PDT
Update - We have observed a recovery in SMS delivery receipts from Twilio to Tigo network subscribers in Guatemala and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 30, 03:41 PDT
Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Tigo network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 01:40 PDT
Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 29, 23:57 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 29, 20:54 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 29, 18:49 PDT
Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 29, 17:43 PDT
SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia is operating normally.
Sep 30, 03:49 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 01:56 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 30, 01:37 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 00:36 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 30, 00:10 PDT
Canada Account Security Service Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 30, 01:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 21:01 PDT
Scheduled -

Our service partner is conducting a planned maintenance from 29 September 2026 at 21:00 PDT until 30 September 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 29, 15:16 PDT
United Kingdom SMS Carrier Maintenance - T-Mobile / EE
Completed - The scheduled maintenance has been completed.
Sep 30, 01:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 08:01 PDT
Scheduled -

The T-Mobile / EE network in the United Kingdom is conducting a planned maintenance from 29 September 2026 at 08:00 PDT until 30 September 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile / EE United Kingdom handsets.
Sep 24, 06:37 PDT
United Kingdom Account Security Carrier Partner Maintenance - EE
Completed - The scheduled maintenance has been completed.
Sep 30, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 08:00 PDT
Scheduled -

Our carrier partner EE United Kingdom is conducting a planned maintenance from 29 September 2026 at 08:00 PDT until 30 September 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Sep 24, 03:24 PDT

Sep 29, 2026

Puerto Rico SMS Carrier Maintenance - Liberty
Completed - The scheduled maintenance has been completed.
Sep 29, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 19:45 PDT
Scheduled -

The Liberty network in Puerto Rico is conducting a planned maintenance from 29 September 2026 at 19:45 PDT until 29 September 2026 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Liberty Puerto Rico handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 29, 11:59 PDT
SMS Delivery Delays from a Subset of Twilio Phone Numbers to Tigo Guatemala
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala is operating normally.
Sep 29, 23:08 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 29, 23:07 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 29, 21:34 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 29, 20:34 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 29, 20:29 PDT
SMS Delivery Receipt Delays from Twilio to CTBC Brazil
Resolved - The incident has been resolved and SMS delivery receipts from Twilio to CTBC network subscribers in Brazil are operating normally.
Sep 29, 22:45 PDT
Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to CTBC network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 29, 20:43 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 29, 14:24 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 28, 22:23 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 28, 14:23 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 28, 10:22 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 28, 08:17 PDT
Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 28, 07:12 PDT
Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 28, 06:25 PDT
United Kingdom Account Security Carrier Partner Maintenance - Three
Completed - The scheduled maintenance has been completed.
Sep 29, 22:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 21:30 PDT
Scheduled -

Our carrier partner Three United Kingdom is conducting a planned maintenance from 29 September 2026 at 21:30 PDT until 29 September 2026 at 22:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Sep 23, 04:51 PDT
Russia SMS Carrier Maintenance - MTS
Completed - The scheduled maintenance has been completed.
Sep 29, 21:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 19:15 PDT
Scheduled -

The MTS network in Russia is conducting a planned maintenance from 29 September 2026 at 19:15 PDT until 29 September 2026 at 21:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
Sep 28, 11:58 PDT
United Kingdom Account Security Carrier Partner Maintenance - Vodafone
Completed - The scheduled maintenance has been completed.
Sep 29, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 15:00 PDT
Scheduled -

Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 29 September 2026 at 15:00 PDT until 29 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 29, 11:58 PDT
Flex Plugins CLI Is Degraded
Resolved - Flex Plugins CLI has been resolved and is operating normally at this time. New version 7.1.3 of Flex Plugins CLI is released with the fix, kindly upgrade to resume publishing.
Sep 29, 10:12 PDT
Monitoring - Flex Plugins CLI is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Sep 29, 09:43 PDT
Update - Flex Plugins CLI is degraded and is unable to publish plugins. Engineering teams have figured out the issue and are actively working to have a patch out. We expect to provide another update in 2 hour(s) or as soon as more information becomes available.
Sep 29, 07:52 PDT
Identified - Flex Plugins CLI is degraded and is unable to publish plugins. Engineering teams have figured out the issue and are actively working to have a patch out. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 29, 06:56 PDT
Japan SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 29, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 06:00 PDT
Scheduled -

Our SMS carrier partner in Japan is conducting a planned maintenance from 29 September 2026 at 06:00 PDT until 29 September 2026 at 07:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Japan handsets.
Sep 10, 06:28 PDT
Yemen SMS Carrier Maintenance - HiTS-UNITEL
Completed - The scheduled maintenance has been completed.
Sep 29, 00:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 00:00 PDT
Scheduled -

The HiTS-UNITEL network in Yemen is conducting a planned maintenance from 29 September 2026 at 00:00 PDT until 29 September 2026 at 00:15 PDT. During the maintenance window, there could be intermittent delays delivering SMS to HiTS-UNITEL Yemen handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 28, 14:45 PDT

Sep 28, 2026

SMS Delivery Delays from Twilio to Datora Brazil
Resolved - The incident has been resolved and SMS delivery from Twilio to Datora network subscribers in Brazil is operating normally.
Sep 28, 22:26 PDT
Update - We have observed a recovery in SMS delivery from Twilio to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 28, 22:26 PDT
Update - We have observed a recovery in SMS delivery from Twilio to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 28, 18:20 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 28, 16:15 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 27, 23:06 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 27, 06:54 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 26, 22:48 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 26, 18:39 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 26, 16:19 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 26, 15:18 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 24, 16:55 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 24, 08:49 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 24, 04:48 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 02:47 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 01:42 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 01:36 PDT
Voice Call Failures from a Subset of Twilio Mobile Numbers to Vodafone United Kingdom
Resolved - The incident has been resolved and voice calls from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom are operating normally.
Sep 28, 20:38 PDT
Update - We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 28, 16:36 PDT
Monitoring - We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 28, 14:30 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 28, 10:56 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 28, 06:50 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 28, 04:48 PDT
Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 28, 03:45 PDT
Russia SMS Carrier Maintenance - UralTel/U-Tel/Ermak RMS, Win Mobile, Volna mobile and Personnal Communicational
Completed - The scheduled maintenance has been completed.
Sep 28, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 16:01 PDT
Scheduled -

The UralTel/U-Tel/Ermak RMS, Win Mobile, Volna mobile and Personnal Communicational networks in Russia are conducting a planned maintenance from 28 September 2026 at 16:00 PDT until 28 September 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to UralTel/U-Tel/Ermak RMS, Win Mobile, Volna mobile and Personnal Communicational Russia handsets.
Sep 25, 23:43 PDT
Russia SMS Carrier Maintenance - Beeline
Completed - The scheduled maintenance has been completed.
Sep 28, 17:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 14:00 PDT
Scheduled - The Beeline network in Russia is conducting a planned maintenance from 28 September 2026 at 14:00 PDT until 28 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 28, 05:23 PDT
Russia SMS Carrier Maintenance - Tele2
Completed - The scheduled maintenance has been completed.
Sep 28, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 13:00 PDT
Scheduled -

The Tele2 network in Russia is conducting a planned maintenance from 28 September 2026 at 13:00 PDT until 28 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Sep 1, 07:30 PDT
Russia SMS Carrier Maintenance - Sberbank Mobile
Completed - The scheduled maintenance has been completed.
Sep 28, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 13:01 PDT
Scheduled -

The Sberbank Mobile network in Russia is conducting a planned maintenance from 28 September 2026 at 13:00 PDT until 28 September 2026 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sberbank Mobile Russia handsets.
Sep 26, 09:00 PDT
Automated Alert: No Customer Impact
Resolved - We have fully investigated the Flex issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Sep 28, 14:43 PDT
Investigating - Our monitoring systems have detected a potential issue with Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Sep 28, 12:50 PDT
Bulk Messaging API Errors
Resolved - Our engineers have investigated and resolved an issue with the Bulk Messaging API. From 12:00PM PDT to 12:30PM PDT on Wednesday, 9/16/26, customers may have experienced elevated HTTP 503 status codes and request timeouts when calling Bulk Messaging API endpoints. The issue has been resolved and all impacted services are operating normally.
Sep 28, 14:12 PDT
Russia SMS Carrier Maintenance - MegaFon
Completed - The scheduled maintenance has been completed.
Sep 28, 13:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 12:00 PDT
Scheduled -

The MegaFon network in Russia is conducting a planned maintenance from 28 September 2026 at 12:00 PDT until 28 September 2026 at 13:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Sep 23, 11:51 PDT
Voice Call Failures from a Subset of Twilio Phone Numbers to Hong Kong
Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Hong Kong are operating normally.
Sep 28, 08:05 PDT
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 28, 04:26 PDT
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 27, 04:13 PDT
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 26, 04:08 PDT
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 25, 04:01 PDT
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 24, 04:00 PDT
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 23, 11:59 PDT
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 23, 03:59 PDT
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 22, 23:59 PDT
Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 22, 21:58 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 22, 00:48 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 21, 00:47 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 20, 00:41 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 19, 00:40 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 18, 00:34 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 17, 00:34 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 16, 00:33 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 15, 00:33 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 14, 00:32 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 13, 00:31 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 12, 08:31 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 12, 00:30 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 11, 20:25 PDT
Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 11, 18:25 PDT
Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 11, 17:24 PDT
Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 11, 17:16 PDT
SMS Delivery Failures from Twilio to Multiple Networks in Spain
Resolved - The incident has been resolved and SMS delivery from Twilio to affected networks in Spain is operating normally.
Sep 28, 06:37 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Spain and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 28, 04:29 PDT
Update - Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in Spain. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 28, 02:26 PDT
Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in Spain. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 28, 01:26 PDT
United States MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 28, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 21:00 PDT
Scheduled -

Our MMS carrier partner in the United States is conducting a planned maintenance from 27 September 2026 at 21:00 PDT until 28 September 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.
Sep 21, 20:48 PDT

Sep 27, 2026

Republic of the Congo SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 27, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 17:00 PDT
Scheduled -

Our SMS carrier partner in the Republic of the Congo is conducting a planned maintenance from 27 September 2026 at 17:00 PDT until 27 September 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTN Republic of the Congo handsets.
Sep 24, 08:00 PDT
SMS Delivery Delays from Twilio to Proximus Belgium
Resolved - The incident has been resolved and SMS delivery from Twilio to Proximus network subscribers in Belgium is operating normally.
Sep 27, 22:30 PDT
Update - We have observed a recovery in SMS delivery from Twilio to Proximus network subscribers in Belgium and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 27, 21:24 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Proximus network subscribers in Belgium and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 27, 19:18 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Proximus network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 27, 19:17 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Proximus network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 27, 17:16 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Proximus network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 27, 16:11 PDT
Philippines SMS Carrier Maintenance - Globe Telecom
Completed - The scheduled maintenance has been completed.
Sep 27, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 12:00 PDT
Scheduled -

The Globe Telecom network in the Philippines is conducting a planned maintenance from 27 September 2026 at 12:00 PDT until 27 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.
Sep 4, 16:08 PDT
Malaysia SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 27, 13:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 11:00 PDT
Scheduled -

Our SMS carrier partner in Malaysia is conducting a planned maintenance from 27 September 2026 at 11:00 PDT until 27 September 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Celcom Malaysia handsets via subset of Malaysia long codes.
Sep 23, 05:21 PDT
Malaysia SMS Carrier Maintenance - Yes 4G
Completed - The scheduled maintenance has been completed.
Sep 27, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 11:01 PDT
Scheduled -

The Yes 4G network in Malaysia is conducting a planned maintenance from 27 September 2026 at 11:00 PDT until 27 September 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Yes 4G Malaysia handsets.
Sep 23, 23:22 PDT

Sep 26, 2026

Infrastructure Maintenance: Saturday, September 26, from 11AM-7PM PT
Completed - The scheduled maintenance has been completed.
Sep 26, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 11:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 25, 14:57 PDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 25, 14:53 PDT
Scheduled - In order to increase the stability and scalability of our systems, we are performing an emergency maintenance on our infrastructure on September 26, 2026 from 11AM to 7PM PT.

During this time, customers may experience failures when trying to attempt new signups and upgrades. Mail delays expected on the order of under 10s.

Thank you for your patience through this maintenance.
Sep 20, 08:49 PDT
SMS Delivery Receipt Delays from Twilio to MTN Cameroon
Resolved - The incident has been resolved and SMS delivery receipts from Twilio to MTN network subscribers in Cameroon are operating normally.
Sep 26, 13:32 PDT
Update - We have observed a recovery in SMS delivery receipts from Twilio to MTN network subscribers in Cameroon and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 26, 10:00 PDT
Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to MTN network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 26, 07:49 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 25, 11:34 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 24, 19:34 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 24, 11:25 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 24, 07:25 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 05:24 PDT
Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 04:24 PDT
Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Cameroon. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 04:13 PDT

Sep 25, 2026

Egypt SMS Carrier Maintenance - Vodafone
Completed - The scheduled maintenance has been completed.
Sep 25, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 16:00 PDT
Scheduled -

The Vodafone network in Egypt is conducting a planned maintenance from 25 September 2026 at 16:00 PDT until 25 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Egypt handsets.
Sep 22, 05:37 PDT
Intermittent Trial Unit Errors for Verify 'Try it out' Feature
Resolved - This incident has been resolved. The Twilio Verify 'Try it out' feature for trial accounts is operating normally.
Sep 25, 18:16 PDT
Update - This incident has been resolved. The Twilio Verify 'Try it out' feature for trial accounts is operating normally.
Sep 25, 18:15 PDT
Monitoring - Twilio Verify 'Try it out' feature in trial accounts is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Sep 25, 17:46 PDT
Update - We are investigating intermittent "Trial units expired" errors when creating verifications using the Twilio Verify 'Try it out' feature in trial accounts. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 25, 17:00 PDT
Investigating - Our monitoring systems have detected a potential issue with the Twilio Verify 'Try it out' feature for trial accounts. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Sep 25, 16:51 PDT
Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Brazil
Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil are operating normally.
Sep 25, 15:49 PDT
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 14:07 PDT
Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 25, 14:03 PDT
Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 25, 11:12 PDT
Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 09:07 PDT
Investigating - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 25, 08:01 PDT
SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico
Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico are operating normally.
Sep 25, 15:46 PDT
Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 25, 00:22 PDT
Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 24, 00:11 PDT
Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 23, 08:11 PDT
Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 23, 00:10 PDT
Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 22, 18:31 PDT
Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 22, 16:21 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 22, 15:19 PDT
Update - We have observed a recovery in SMS delivery receipts from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 22, 13:45 PDT
Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 22, 11:45 PDT
Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 22, 10:38 PDT
Update - We have observed a recovery in SMS delivery receipts from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 22, 04:15 PDT
Update - We have observed a recovery in SMS delivery receipts from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 22, 00:14 PDT
Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 21, 22:14 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 21, 18:12 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 21, 14:04 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 21, 12:03 PDT
Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 21, 11:01 PDT
Update - We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 21, 03:00 PDT
Update - We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 20, 22:59 PDT
Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 20, 20:57 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 20, 18:56 PDT
Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 20, 17:55 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 20, 13:54 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 20, 11:47 PDT
Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 20, 10:47 PDT
SMS Delivery Delays from Twilio to Etisalat United Arab Emirates
Resolved - The incident has been resolved and SMS delivery from Twilio to Etisalat network subscribers in the United Arab Emirates is operating normally.
Sep 25, 15:28 PDT
Update - We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 25, 15:08 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 12:59 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 25, 11:36 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 09:35 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 25, 08:35 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 25, 08:27 PDT
SMS Delivery Delays from a Subset of Twilio Short Codes to Cellularone NE Arizona United States
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States is operating normally.
Sep 25, 15:23 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 13:15 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 25, 09:35 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 25, 05:35 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 03:34 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 25, 02:33 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 24, 22:24 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 20:24 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 19:24 PDT
Voice Call Post Dial Delay from Twilio Phone Numbers to Jazz Pakistan
Resolved - The incident has been resolved and voice calls from Twilio Phone Numbers to Jazz network subscribers in Pakistan are operating normally.
Sep 25, 14:36 PDT
Monitoring - We have observed a recovery in voice calls from Twilio Phone Numbers to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 12:15 PDT
Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 24, 17:52 PDT
Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 23, 17:51 PDT
Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 23, 01:51 PDT
Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 22, 17:50 PDT
Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 22, 13:50 PDT
Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 22, 11:50 PDT
Identified - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 22, 10:49 PDT
Update - We have observed a recovery in voice calls from Twilio Phone Numbers to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 22, 09:52 PDT
Monitoring - We have observed a recovery in voice calls from Twilio Phone Numbers to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 22, 07:52 PDT
Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 21, 15:50 PDT
Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 21, 07:49 PDT
Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 21, 03:48 PDT
Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 21, 01:37 PDT
Identified - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 21, 00:29 PDT
Update - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 21, 00:17 PDT
Investigating - Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 20, 23:10 PDT
Voice Call Failures From a Subset of Twilio Phone Numbers to Norway
Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Norway are operating normally.
Sep 25, 13:56 PDT
Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Norway and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 25, 10:09 PDT
Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Norway and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 08:08 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 24, 16:28 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 24, 00:27 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 23, 16:26 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 23, 12:26 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 23, 10:20 PDT
Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 23, 09:20 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Norway. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 23, 09:03 PDT
Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 23, 08:02 PDT
SMS Delivery Failures From a Subset of Twilio Short Codes to T-Mobile United States
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States is operating normally.
Sep 25, 13:35 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 11:34 PDT
Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 25, 11:21 PDT
Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 25, 11:11 PDT
SMS Delivery Receipt Delays from a Subset of Twilio Alphanumeric Sender IDs to Ooredoo Algeria
Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria are operating normally.
Sep 25, 09:58 PDT
Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 07:57 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 25, 02:16 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 24, 18:15 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 24, 14:15 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 12:15 PDT
Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 11:09 PDT
Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 10:55 PDT
User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for Verizon in United States
Resolved - The incident has been resolved and User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States is operating normally.
Sep 25, 05:45 PDT
Monitoring - We have observed a recovery in User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 03:42 PDT
Update - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 25, 01:38 PDT
Identified - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 25, 00:35 PDT
Investigating - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 23:34 PDT
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Sep 25, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 20:00 PDT
Scheduled -

The T-Mobile network in the United States is conducting a planned maintenance from 24 September 2026 at 20:00 PDT until 25 September 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Sep 22, 11:54 PDT
United States MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 25, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 01:00 PDT
Scheduled -

Our MMS carrier partner in the United States is conducting an emergency maintenance from 25 September 2026 at 01:00 PDT until 25 September 2026 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 24, 08:06 PDT
SMS Delivery Delays from Twilio to Claro Brazil
Resolved - The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Brazil is operating normally.
Sep 25, 01:30 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 23:22 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 21:54 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 20:54 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 20:49 PDT
Canada Account Security Service Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 25, 01:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 21:00 PDT
Scheduled -

Our service partner is conducting a planned maintenance from 24 September 2026 at 21:00 PDT until 25 September 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
Sep 18, 10:43 PDT

Sep 24, 2026

United States MMS Carrier Maintenance - AT&T
Completed - The scheduled maintenance has been completed.
Sep 24, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 19:00 PDT
Scheduled -

The AT&T network in the United States is conducting a planned maintenance from 24 September 2026 at 19:00 PDT until 24 September 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS from AT&T United States handsets when sending via long codes.
Sep 23, 17:32 PDT
SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to Telkomsel Indonesia
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia is operating normally.
Sep 24, 21:41 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 19:34 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 24, 15:54 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 24, 11:54 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 09:48 PDT
Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 08:46 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 24, 07:03 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 24, 03:02 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 01:02 PDT
Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 23, 23:56 PDT
Event Streams Service Disruption
Resolved - Our engineers have monitored the fix and confirmed the issue with event streams has been resolved. All services are now operating normally at this time.
Sep 24, 19:24 PDT
Update - Our team is continuing to work on restoring a small subset of events that are delayed from 12:12 PM PT and customers may see some duplicate events happened for a few minutes around 12:13 PM PT. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 19:05 PDT
Update - Our team is continuing to work on restoring a small subset of events that are delayed from 12:12 PM PT and customers may see some duplicate events happened for a few minutes around 12:13 PM PT. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 18:03 PDT
Update - Our team is continuing to work on restoring a small subset of events that are delayed from 12:12 PM PT and customers may see some duplicate events happened for a few minutes around 12:13 PM PT. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 16:45 PDT
Identified - Our engineers have identified the issue and are working on restoring delayed events. A subset of mail-send related events (such as Delivered, Deferred, Bounces, Spam Reports) for Email Activity, Marketing Campaigns, Group Unsubscribes, and Event Webhook are delayed for a specific time window (TBD). Email stats for new mail recieved after 12:15 PM PT is not impacted and no event data was lost. We will provide an update in 1 hour or as soon as more information becomes available.
Sep 24, 15:13 PDT
Update - Our engineers are continuing to investigate the issue causing inconsistencies with Event Streams. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 13:44 PDT
Investigating - We are investigating a service interruption with Event Streams. Customers may experience event data loss or delays in event delivery. Our team is actively investigating the scope of impact and data recovery options. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 13:40 PDT
United States MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 24, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 18:00 PDT
Scheduled -

Our MMS carrier partner in the United States is conducting an emergency maintenance from 17 September 2026 at 18:00 PDT until 24 September 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS from AT&T United States handsets via subset of United States long codes.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 17, 17:59 PDT
Russia SMS Carrier Maintenance - MegaFon
Completed - The scheduled maintenance has been completed.
Sep 24, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 13:02 PDT
Scheduled -

The MegaFon network in Russia is conducting a series of planned maintenances from 23 September 2026 at 13:00 PDT until 24 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.



Note, the maintenance will be carried out on each of the following dates and times:


23 September 2026 at 13:00 PDT until 23 September 2026 at 17:00 PDT

24 September 2026 at 13:00 PDT until 24 September 2026 at 17:00 PDT
Sep 21, 14:16 PDT
Voice Call Failures From a Subset of Twilio Phone Numbers to Vodafone in the United Kingdom of Great Britain and Northern Ireland
Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom of Great Britain and Northern Ireland are operating normally.
Sep 24, 16:20 PDT
Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom of Great Britain and Northern Ireland and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 14:19 PDT
Update - Twilio customers may be experiencing voice call failures from Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom of Great Britain and Northern Ireland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 24, 11:31 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom of Great Britain and Northern Ireland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 09:30 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 08:29 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 24, 03:38 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 23, 19:38 PDT
Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom of Great Britain and Northern Ireland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 23, 15:38 PDT
Update - Twilio customers may be experiencing voice call failures from Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom of Great Britain and Northern Ireland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 23, 13:37 PDT
Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom of Great Britain and Northern Ireland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 23, 12:35 PDT
Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 23, 12:34 PDT
Malaysia SMS Carrier Maintenance - Celcom
Completed - The scheduled maintenance has been completed.
Sep 24, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 09:01 PDT
Scheduled -

The Celcom network in Malaysia is conducting a planned maintenance from 24 September 2026 at 09:00 PDT until 24 September 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Celcom Malaysia handsets.
Sep 18, 16:21 PDT
Russia SMS Carrier Maintenance - Gazprom Telekom
Completed - The scheduled maintenance has been completed.
Sep 24, 14:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 13:00 PDT
Scheduled -

The Gazprom Telekom network in Russia is conducting a planned maintenance from 24 September 2026 at 13:00 PDT until 24 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprom Telekom Russia handsets.
Sep 22, 05:38 PDT
Singapore SMS Carrier Maintenance - SingTel
Completed - The scheduled maintenance has been completed.
Sep 24, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 10:00 PDT
Scheduled -

The SingTel network in Singapore is conducting an emergency maintenance from 24 September 2026 at 10:00 PDT until 24 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SingTel Singapore handsets.
Sep 22, 21:24 PDT
Malaysia SMS Carrier Maintenance - DiGi and Celcom
Completed - The scheduled maintenance has been completed.
Sep 24, 13:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 09:00 PDT
Scheduled -

The DiGi and Celcom networks in Malaysia are conducting a planned maintenance from 24 September 2026 at 09:00 PDT until 24 September 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to DiGi and Celcom Malaysia handsets.
Sep 18, 20:57 PDT
Customers Using Conversation Intelligence (Classic) May Experience Delays With Transcript and Operator Results Being Available
Resolved - The incident for Conversation Intelligence (classic) is experiencing issue processing Language Operators which may cause a delay in Operator Results and Transcriptions being available has been resolved and it is operating normally at this time.
Sep 24, 12:35 PDT
Monitoring - We are now seeing persistent recovery in transcription processing and operator results latency. We'll continue to monitor for 30 minutes
Sep 24, 11:17 PDT
Identified - We are seeing again, delays in Operator Results and Transcriptions being available. We'll provide an update in 1 hour or as soon as more information becomes available.
Sep 24, 10:09 PDT
Monitoring - We see recovery with Conversation Intelligence (classic) issue processing Language We'll monitor for 30 minutes.
Sep 24, 08:11 PDT
Update - Conversation Intelligence (classic) is experiencing issue processing Language Operators which may cause a delay in Operator Results and Transcriptions being available. Twilio Engineers are investigating the issue. We'll provide an update in 1 hour or as soon as more information becomes available.
Sep 24, 07:49 PDT
Investigating - Our monitoring systems have detected a potential issue with Conversations. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Sep 24, 07:37 PDT
Link Branding Creation Fails with HTTP 500 Internal Server Error (Auto SSL Enabled)
Resolved - Our engineers have monitored the fix and confirmed the issue with Link Branding (Auto SSL Enabled) has been resolved. All services are now operating normally at this time.
Sep 24, 11:26 PDT
Monitoring - Our engineers have implemented a fix and are monitoring system performance. Link Branding creation with Auto SSL selected has recovered and functionality has improved. We will provide another update in 30 minutes or as soon as more information becomes available.
Sep 24, 11:02 PDT
Identified - Starting at approximately 8:40am Pacific time on Sept 24th, our engineers have identified an issue causing HTTP 5xx errors during Link Branding creation with Auto SSL enabled and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 09:22 PDT
Some Transfer Calls in Elastic SIP Trunking Failing With Error Code 32204
Resolved - This incident has been resolved.
Sep 24, 11:02 PDT
Update - Transfer calls done via SIP REFER in Elastic SIP Trunking are no longer Failing With Error Code 32204, we'll monitor for 30 minutes and will share more info if it becomes available.
Sep 24, 10:56 PDT
Update - We are continuing to investigate this issue.
Sep 24, 10:38 PDT
Update - Transfer calls done via SIP REFER in Elastic SIP Trunking is Failing With Error Code 32204, our engineers are actively working on this and will provide an update in 1 hour or as soon as more information is available.
Sep 24, 10:36 PDT
Investigating - Our monitoring systems have detected a potential issue with Voice. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Sep 24, 10:19 PDT
SMS Delivery Delays and Failures from Twilio to MTS Belarus
Resolved - The incident has been resolved and SMS delivery from Twilio to MTS network subscribers in Belarus is operating normally.
Sep 24, 08:09 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to MTS network subscribers in Belarus and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 06:56 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTS network subscribers in Belarus. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 24, 06:31 PDT
Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTS network subscribers in Belarus. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 05:27 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTS network subscribers in Belarus. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 24, 04:52 PDT
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Sep 24, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 20:01 PDT
Scheduled -

The T-Mobile network in the United States is conducting a planned maintenance from 23 September 2026 at 20:00 PDT until 24 September 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Sep 22, 11:53 PDT

Sep 23, 2026

Sep 22, 2026

Sep 21, 2026

Sep 20, 2026

Sep 19, 2026

Sep 18, 2026

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