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Issues related to Twilio’s Software

External Connectivity

Issues found outside of Twilio’s Network

Zipwhip Gateway

Issues related to Zipwhip's Services

Scheduled maintenance

System Metrics

SMS Delivery Delays to Smart Network in Philippines Over A Subset Of Pre Registered Sender ID

Update - We are experiencing SMS Delivery Delays to Smart Network in Philippines over a subset of pre-registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Apr 25, 2025 - 02:30 PDT

Update - We are experiencing SMS Delivery Delays to Smart Network in Philippines over a subset of pre-registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 25, 2025 - 00:35 PDT

Investigating - We are experiencing SMS Delivery Delays to Smart Network in Philippines over a subset of pre-registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 24, 2025 - 23:44 PDT

SMS Delivery Delays and Failures To Djibouti Telecom In Djibouti

Update - We are experiencing SMS delivery delays when sending messages to Djibouti Telecom In Djibouti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 24, 2025 - 23:50 PDT

Update - We are experiencing SMS delivery delays when sending messages to Djibouti Telecom In Djibouti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 24, 2025 - 19:50 PDT

Update - We are experiencing SMS delivery delays when sending messages to Djibouti Telecom In Djibouti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 24, 2025 - 17:49 PDT

Update - We are experiencing SMS delivery delays when sending messages to Djibouti Telecom In Djibouti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 24, 2025 - 16:50 PDT

Update - We are continuing to investigate this issue.
Apr 24, 2025 - 16:49 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Djibouti Telecom In Djibouti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 24, 2025 - 16:43 PDT

United States SMS Carrier Maintenance - T-Mobile

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 2025 - 18:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 24 April 2025 at 18:00 PDT until 25 April 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Apr 24, 2025 18:00 - Apr 25, 2025 05:00 PDT

United States and Canada Twilio SMS and MMS Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 09, 2025 - 20:00 PDT

Scheduled - Twilio is conducting a series of planned maintenances from 09 April 2025 at 20:00 PDT until 01 May 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.

Note, the maintenance will be carried out on each of the following dates and times:

09 April 2025 at 20:00 PDT until 10 April 2025 at 00:00 PDT

16 April 2025 at 20:00 PDT until 17 April 2025 at 00:00 PDT

23 April 2025 at 20:00 PDT until 24 April 2025 at 00:00 PDT

30 April 2025 at 20:00 PDT until 01 May 2025 at 00:00 PDT
Apr 9, 2025 20:00 - May 1, 2025 00:00 PDT

Russia SMS Carrier Maintenance - Tele2

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 02, 2025 - 13:01 PDT

Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 02 April 2025 at 13:00 PDT until 28 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Note, the maintenance will be carried out on each of the following dates and times:

02 April 2025 at 13:00 PDT until 02 April 2025 at 17:00 PDT

07 April 2025 at 13:00 PDT until 07 April 2025 at 17:00 PDT

09 April 2025 at 13:00 PDT until 09 April 2025 at 17:00 PDT

14 April 2025 at 13:00 PDT until 14 April 2025 at 17:00 PDT

16 April 2025 at 13:00 PDT until 16 April 2025 at 17:00 PDT

21 April 2025 at 13:00 PDT until 21 April 2025 at 17:00 PDT

23 April 2025 at 13:00 PDT until 23 April 2025 at 17:00 PDT

28 April 2025 at 13:00 PDT until 28 April 2025 at 17:00 PDT
Apr 2, 2025 13:00 - Apr 28, 2025 17:00 PDT

Uptime over the past 90 days. View historical uptime.

PROGRAMMABLE MESSAGING Degraded Performance

90 days ago

100.0 % uptime

Today

MMS Operational

SMS Degraded Performance

SMPP Operational

Messaging Channels Operational

Notify Operational

Conversations Operational

Messaging Insights Operational

Messaging Services Operational

Content API Operational

Toll-free verification Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE Operational

PSTN Operational

SIP Interface Operational

Client Web Operational

Client Mobile Operational

Conference Operational

Recording Operational

Queue Operational

Text-to-Speech Operational

Recording Transcriptions Operational

TwiML Operational

Voice Insights Operational

Speech Recognition Operational

Intelligence Operational

Pay Operational

Media Streams Operational

Dialogflow Operational

ACCOUNT SECURITY Operational

Authy 2FA Operational

Verify Operational

Authy App Operational

Lookup Operational

ELASTIC SIP TRUNKING Operational

Origination Operational

Termination Operational

FLEX Operational

Flex Application Platform Operational

TaskRouter Operational

Flex Insights Operational

Flex Agent Desktop Operational

Flex Queue Stats Operational

Flex Teams View Operational

Flex Admin Console Operational

Flex Routing Operational

Flex Conversations Operational

Flex Programmable Chat Operational

Flex Programmable Voice Operational

Proxy Operational

Flex Plugins Operational

Flex Billing Operational

INTERCONNECT Operational

PHONE NUMBERS Operational

PROGRAMMABLE CHAT Operational

PROGRAMMABLE VIDEO Operational

Group Rooms Operational

Peer-to-Peer Rooms Operational

Recordings Operational

Compositions Operational

Network Traversal Service Operational

Go Rooms Operational

Video Insights Operational

PROXY Operational

SERVERLESS Operational

Studio Operational

Functions Operational

Assets Operational

TwiML Bins Operational

Sync Operational

DEVELOPER TOOLS Operational

Console Operational

Event Streams Operational

Debugger & Alarms Operational

Documentation Operational

REST API Operational

Bulk Export Operational

TWILIO PLATFORM Operational

Billing Operational

Customer Support Center Operational

Other Operational

Account Insights Operational

Trust Hub Operational

Organization Operational

CARRIER NETWORK Degraded Performance

SMS Long Code, North America Under Maintenance

MMS Long Code, North America Operational

SMS Short Code, North America Operational

MMS Short Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

Voice, North America Operational

Voice, Latin America Operational

SMS, Latin America Degraded Performance

Voice, APAC Operational

SMS, APAC Degraded Performance

MMS, APAC Operational

Voice, Europe Operational

SMS, Europe Operational

Voice, Middle East & Africa Operational

SMS, Middle East & Africa Degraded Performance

Verify Silent Network Auth Operational

Lookup Identity Match Operational

Lookup Line Type Intelligence [Legacy API] Operational

Lookup Line Type Intelligence [Twilio API] Operational

Lookup SIM Swap Operational

Legacy Identity MatchAndAttributes Operational

FRONTLINE Operational

Sender ID Operational

90 days ago

100.0 % uptime

Today

ZIPWHIP MESSAGING Operational

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

ZIPWHIP TOOLS Operational

Zipwhip Provisioner Dashboard and API Operational

Zipwhip Support Ticketing Operational

Toll-Free Verification Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

United Kingdom Account Security Carrier Partner Maintenance - Three Apr `26`, `2025` `10:00` - Apr `27`, `2025` `01:30` PDT

Our carrier partner Three United Kingdom is conducting a planned maintenance from 26 April 2025 at 10:00 PDT until 27 April 2025 at 01:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Posted on Apr 24, 2025 - 12:57 PDT

Multiple Destination Voice Carrier Partner Maintenance Apr `26`, `2025` `13:00`-`21:00` PDT

Our Voice carrier partner in the Netherlands, Belgium, Ireland, Romania and France is conducting a planned maintenance from 26 April 2025 at 13:00 PDT until 26 April 2025 at 21:00 PDT. During the maintenance window, there could be Intermittent delays to Twilio Netherlands, Belgium, Ireland, Romania and France landline and mobile phone numbers.
Posted on Apr 10, 2025 - 20:46 PDT

Canada Account Security Service Partner Maintenance Apr `26`, `2025` `21:00` - Apr `27`, `2025` `09:00` PDT

Our service partner is conducting a planned maintenance from 26 April 2025 at 21:00 PDT until 27 April 2025 at 09:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carrier and country: Rogers Canada.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
Posted on Apr 21, 2025 - 13:58 PDT

United States SMS and MMS Carrier Maintenance - Verizon Apr `27`, `2025` `21:00` - May `1`, `2025` `00:00` PDT

The Verizon network in the United States is conducting a planned maintenance from 27 April 2025 at 21:00 PDT until 01 May 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Verizon United States handsets when sending via long codes and short codes.
Posted on Apr 22, 2025 - 17:24 PDT

Austria, United Kingdom and Italy Account Security Carriers Partners Maintenance - Drei, Three and Wind Tre Apr `28`, `2025` `22:30` - Apr `29`, `2025` `00:00` PDT

Our carriers partners Drei Austria, Three United Kingdom and Wind Tre Italy are conducting a planned maintenance from 28 April 2025 at 22:30 PDT until 29 April 2025 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for Drei Austria, Three United Kingdom and Wind Tre Italy customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Posted on Apr 22, 2025 - 07:02 PDT

Mexico SMS Carrier Maintenance - AT&T Apr `28`, `2025` `23:00` - Apr `29`, `2025` `02:00` PDT

The AT&T network in Mexico is conducting a planned maintenance from 28 April 2025 at 23:00 PDT until 29 April 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
Posted on Apr 23, 2025 - 16:31 PDT

United States MMS Carrier Partner Maintenance Apr `29`, `2025` `00:00`-`03:00` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 29 April 2025 at 00:00 PDT until 29 April 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
Posted on Apr 07, 2025 - 09:52 PDT

France SMS Carrier Partner Maintenance Apr `29`, `2025` `13:00`-`17:00` PDT

Our SMS carrier partner in France is conducting a planned maintenance from 29 April 2025 at 13:00 PDT until 29 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets.
Posted on Apr 16, 2025 - 08:45 PDT

Netherlands SMS Carrier Partner Maintenance Apr `29`, `2025` `13:00` - May `1`, `2025` `16:00` PDT

Our SMS carrier partner in the Netherlands is conducting a series of planned maintenances from 29 April 2025 at 13:00 PDT until 01 May 2025 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Netherlands handsets.

Note, the maintenance will be carried out on each of the following dates and times:

29 April 2025 at 13:00 PDT until 29 April 2025 at 16:00 PDT

01 May 2025 at 13:00 PDT until 01 May 2025 at 16:00 PDT
Posted on Apr 17, 2025 - 07:07 PDT

United States SMS Carrier Partner Maintenance Apr `29`, `2025` `22:00` - Apr `30`, `2025` `03:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 29 April 2025 at 22:00 PDT until 30 April 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes and short codes.
Posted on Apr 24, 2025 - 08:10 PDT

Multiple Destination SMS Carrier Partner Maintenance Apr `30`, `2025` `13:00`-`19:00` PDT

Our SMS carrier partner in Burkina Faso, Tunisia and the United Arab Emirates is conducting a planned maintenance from 30 April 2025 at 13:00 PDT until 30 April 2025 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Etisalat Burkina Faso, Tunisia and United Arab Emirates handsets.
Posted on Apr 22, 2025 - 06:58 PDT

United Kingdom Voice Carrier Partner Maintenance May `1`, `2025` `13:00`-`16:00` PDT

Our Voice carrier partner in the United Kingdom is conducting a planned maintenance from 01 May 2025 at 13:00 PDT until 01 May 2025 at 16:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures to Twilio United Kingdom phone numbers.
Posted on Apr 17, 2025 - 07:11 PDT

Russia SMS Carrier Maintenance - Tele2 May `5`, `2025` `13:00` - May `28`, `2025` `17:00` PDT

The Tele2 network in Russia is conducting a series of planned maintenances from 05 May 2025 at 13:00 PDT until 28 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Note, the maintenance will be carried out on each of the following dates and times:

05 May 2025 at 13:00 PDT until 05 May 2025 at 17:00 PDT

07 May 2025 at 13:00 PDT until 07 May 2025 at 17:00 PDT

12 May 2025 at 13:00 PDT until 12 May 2025 at 17:00 PDT

19 May 2025 at 13:00 PDT until 19 May 2025 at 17:00 PDT

21 May 2025 at 13:00 PDT until 21 May 2025 at 17:00 PDT

26 May 2025 at 13:00 PDT until 26 May 2025 at 17:00 PDT

28 May 2025 at 13:00 PDT until 28 May 2025 at 17:00 PDT
Posted on Apr 23, 2025 - 06:29 PDT

United States MMS Carrier Partner Maintenance May `6`, `2025` `01:00`-`04:00` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 06 May 2025 at 01:00 PDT until 06 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to Twilio United States handsets via subset of United States long codes and short codes.
Posted on Apr 10, 2025 - 08:59 PDT

US SMS Carrier Maintenance - Small US Carriers May `6`, `2025` `02:00`-`04:00` PDT

A subset of small networks in the US are conducting a planned maintenance from 06 May 2025 at 02:00 PDT until 06 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Posted on Apr 24, 2025 - 12:55 PDT

Indonesia SMS Carrier Maintenance - Indosat and Three May `6`, `2025` `09:00`-`13:00` PDT

The Indosat and Three networks in Indonesia are conducting a planned maintenance from 06 May 2025 at 09:00 PDT until 06 May 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Indosat and Three Indonesia handsets.
Posted on Apr 23, 2025 - 06:32 PDT

United States MMS Carrier Partner Maintenance May `6`, `2025` `19:00` - May `7`, `2025` `02:00` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 06 May 2025 at 19:00 PDT until 07 May 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.
Posted on Apr 17, 2025 - 15:18 PDT

United States MMS Carrier Partner Maintenance May `7`, `2025` `01:00`-`04:00` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 07 May 2025 at 01:00 PDT until 07 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to Twilio United States handsets via United States long codes and short codes.
Posted on Apr 10, 2025 - 08:59 PDT

Twilio Interconnect Maintenance May `7`, `2025` `06:00`-`12:00` PDT

Twilio will conduct planned maintenance on the Australia Twilio network from 07 May 2025 at 6:00 PDT until 07 May 2025 at 12:00 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 08, 2025 - 12:49 PDT

Twilio Voice Maintenance May `7`, `2025` `06:00`-`12:00` PDT

United States SMS Carrier Partner Maintenance May `7`, `2025` `19:00` - May `8`, `2025` `02:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 07 May 2025 at 19:00 PDT until 08 May 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes.
Posted on Apr 15, 2025 - 16:00 PDT

United States MMS Carrier Partner Maintenance May `8`, `2025` `01:00`-`04:00` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 08 May 2025 at 01:00 PDT until 08 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States long codes and short codes.
Posted on Apr 24, 2025 - 07:39 PDT

Multiple Destination Voice Carrier Partner Maintenance May `10`, `2025` `12:00`-`21:00` PDT

Our Voice carrier partner in Hong Kong, Thailand, Malaysia and Taiwan is conducting a planned maintenance from 10 May 2025 at 12:00 PDT until 10 May 2025 at 21:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Hong Kong, Thailand, Malaysia and Taiwan phone numbers.
Posted on Apr 15, 2025 - 16:18 PDT

United States SMS Carrier Partner Maintenance May `12`, `2025` `19:00` - May `13`, `2025` `02:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 12 May 2025 at 19:00 PDT until 13 May 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes.
Posted on Apr 15, 2025 - 16:00 PDT

United States SMS Carrier Partner Maintenance May `14`, `2025` `19:00` - May `15`, `2025` `02:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 14 May 2025 at 19:00 PDT until 15 May 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes.
Posted on Apr 15, 2025 - 15:59 PDT

System Metrics Month Week Day

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Apr 25, 2025

Canada Account Security Service Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 25, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 22:00 PDT

Scheduled - Our service partner is conducting a planned maintenance from 24 April 2025 at 22:00 PDT until 25 April 2025 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carrier and country: Telus Canada.

Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
Apr 11, 15:51 PDT

Apr 24, 2025

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 24, 21:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 21:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting an emergency maintenance from 24 April 2025 at 21:00 PDT until 24 April 2025 at 21:30 PDT.During the maintenance window, there could be intermittent delays delivering SMS from United States handsets to subset of Twilio United States short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 23, 18:48 PDT

Pakistan SMS Carrier Maintenance - Telenor

Completed - The scheduled maintenance has been completed.
Apr 24, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 13:02 PDT

Scheduled - The Telenor network in Pakistan is conducting an emergency maintenance from 24 April 2025 at 13:00 PDT until 24 April 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telenor Pakistan handsets when sending via long codes and short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 24, 02:36 PDT

Bangladesh SMS Carrier Maintenance - Grameenphone

Completed - The scheduled maintenance has been completed.
Apr 24, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 13:02 PDT

Scheduled - The Grameenphone network in Bangladesh is conducting an emergency maintenance from 24 April 2025 at 13:00 PDT until 24 April 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Grameenphone Bangladesh handsets when sending via long codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 24, 02:36 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Apr 24, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 14:00 PDT

Scheduled - The Beeline network in Russia is conducting an emergency maintenance from 24 April 2025 at 14:00 PDT until 24 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 24, 08:10 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Apr 24, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 13:01 PDT

Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 24 April 2025 at 13:00 PDT until 24 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Apr 15, 07:25 PDT

Egypt SMS Carrier Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Apr 24, 16:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 14:30 PDT

Scheduled - The Vodafone network in Egypt is conducting a planned maintenance from 24 April 2025 at 14:30 PDT until 24 April 2025 at 16:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Egypt handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 23, 22:07 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Apr 24, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 13:00 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 24 April 2025 at 13:00 PDT until 24 April 2025 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 24, 06:58 PDT

SMS Delivery Report Delays to Onvoy Spectrum Mobile Network in the US for a Subset of Shortcodes

Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Onvoy spectrum Mobile network in the US via a subset of short codes. This incident has been resolved.
Apr 24, 15:09 PDT

Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to Onvoy spectrum Mobile network in the US via a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 24, 12:57 PDT

Update - We have identified that this incident is directly related with Onvoy Spectrum Mobile Network. We are experiencing SMS delivery report delays when sending messages to Onvoy spectrum Mobile network in the US via a subset of short codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Apr 23, 15:44 PDT

Update - We have identified that this incident is directly related with Onvoy Spectrum Mobile Network. We are experiencing SMS delivery report delays when sending messages to Onvoy spectrum Mobile network in the US via a subset of short codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Apr 22, 23:53 PDT

Update - We have identified that this incident is directly related with Onvoy Spectrum Mobile Network. We are experiencing SMS delivery report delays when sending messages to Onvoy spectrum Mobile network in the US via a subset of short codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 22, 15:53 PDT

Update - We have identified that this incident is directly related with Onvoy Spectrum Mobile Network. We are experiencing SMS delivery report delays when sending messages to Onvoy spectrum Mobile network in the US via a subset of short codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 22, 11:50 PDT

Update - We have identified that this incident is directly related with Onvoy Spectrum Mobile Network. We are experiencing SMS delivery report delays when sending messages to Onvoy spectrum Mobile network in the US via a subset of short codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 22, 09:54 PDT

Update - We have identified that this incident is directly related with Onvoy Spectrum Mobile Network. We are experiencing SMS delivery delays when sending messages to Onvoy Spectrum Mobile Network in the US via a subset of short codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 22, 09:50 PDT

Update - We are experiencing SMS delivery delays when sending messages to multiple networks in the US via a subset of short codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 22, 09:19 PDT

Update - We are experiencing SMS delivery delays when sending messages to multiple networks in the us via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 22, 08:22 PDT

Investigating - We are experiencing MMS/SMS delivery delays when sending messages to multiple networks in the us via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 22, 08:14 PDT

SMS Delivery Delay to Surf Telecom Network in Brazil

Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Surf Telecom Network in Brazil. This incident has been resolved.
Apr 24, 14:24 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to Surf Telecom Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 24, 14:09 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Surf Telecom Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 24, 12:01 PDT

Update - We are experiencing SMS delivery delays when sending messages to Surf Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 24, 09:17 PDT

Update - We are experiencing SMS delivery delays when sending messages to Surf Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Apr 24, 07:32 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Surf Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 24, 06:43 PDT

Indonesia SMS Carrier Maintenance - XL Axiata

Completed - The scheduled maintenance has been completed.
Apr 24, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 10:00 PDT

Scheduled - The XL Axiata network in Indonesia is conducting a planned maintenance from 24 April 2025 at 10:00 PDT until 24 April 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata Indonesia handsets.
Apr 22, 03:46 PDT

SMS Delivery Delays and Failures to Drillisch 1&1 in Germany

Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to Drillisch 1&1 in Germany. This incident has been resolved.
Apr 24, 13:57 PDT

Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Drillisch 1&1 in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 24, 12:03 PDT

Investigating - We are experiencing SMS delivery delays and failures when sending messages to Drillisch 1&1 in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 24, 11:14 PDT

Call Failures From Subscribers To US Twilio Toll Free Phone Numbers

Resolved - call failures from Subscribers To US Twilio Toll Free Phone Numbers has been resolved. After deep investigation, we have identified that there is no impact associated with this Incident, for that reason we are marking this as invalid and resolving the Statuspage
Apr 24, 11:07 PDT

Update - We are observing call failures from Subscribers To US Twilio Toll Free Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available
Apr 24, 10:26 PDT

Update - We are observing call failures from Subscribers To US Twilio Toll Free Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available
Apr 24, 06:41 PDT

Update - We are observing call failures from Subscribers To US Twilio Toll Free Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available
Apr 24, 04:52 PDT

Investigating - We are observing call failures from Subscribers To US Twilio Toll Free Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 24, 04:05 PDT

SMS Delivery Delays to Multiple Networks in Thailand

Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Thailand. This incident has been resolved.
Apr 24, 05:41 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Thailand. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 24, 04:00 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Thailand. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 24, 02:08 PDT

Update - We are experiencing SMS delivery delays to multiple networks in Thailand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 24, 00:22 PDT

Investigating - We are experiencing SMS delivery delays to multiple networks in Thailand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 23, 23:36 PDT

SMS Delivery Delays to to H3G in United Kingdom of Great Britain and Northern Ireland

Resolved - We are no longer experiencing SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland. This incident has been resolved.
Apr 24, 05:32 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 24, 03:55 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 24, 03:15 PDT

Mexico SMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Apr 24, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 22:00 PDT

Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 23 April 2025 at 22:00 PDT until 24 April 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
Apr 18, 02:22 PDT

Apr 23, 2025

SMS Delivery Delays and Failures to Telekom in South Africa 655-02

Resolved - We are no longer experiencing SMS delivery delays and failures when when sending messages to Telekom in South Africa 655-02. This incident has been resolved.
Apr 23, 22:31 PDT

Monitoring - We are observing recovery in SMS delivery delays and failures when when sending messages to Telekom in South Africa 655-02. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 23, 20:31 PDT

Update - We are continuing to experience SMS delivery delays and failures when sending messages to Telekom in South Africa 655-02. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 23, 20:00 PDT

Investigating - We are experiencing SMS delivery delays and failures when sending messages to Telekom in South Africa 655-02. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 23, 18:58 PDT

Disruption to Emails Sent via Verify and Flex Messaging

Resolved - This incident has been resolved. Email deliveries for both Verify and Flex Messaging is operating normally.
Apr 23, 21:27 PDT

Update - Our engineering team has mitigated the issues impacting email sending. The Bounce Suppression list has been re-enabled, and email traffic is now fully operational with all systems functioning as expected. Email deliveries for both Verify and Flex Messaging have recovered. We will provide another update within 2 hours or as soon as more information becomes available on a full recovery.
Apr 23, 19:24 PDT

Update - Our engineers have mitigated the issues affecting Email Sending and have also re-enabled our Bounce Suppressions list. Email traffic is now working 100% with all checks. Verify and Flex Messaging email sends have also recovered. We will provide an update in 2 hours or as soon as more information becomes available on a full recovery.
Apr 23, 17:25 PDT

Update - Our engineers have mitigated the issues affecting Email Sending and have also re-enabled our Bounce Suppressions list. Email traffic is now working 100% with all checks. Verify and Flex Messaging email sends have also recovered. We will provide an update in 30 minutes or as soon as more information becomes available on a full recovery.
Apr 23, 16:51 PDT

Update - We have remediated the issue causing disruption to email sends via Verify and Flex Messaging. We will continue to monitor and will share another update in 2 hours or as soon as more information becomes available.
Apr 23, 16:11 PDT

Monitoring - We have remediated the issue causing disruption to email sends via Verify and Flex Messaging. We will continue to closely monitor. We will share another update in 30 minutes or as soon as more information becomes available.
Apr 23, 15:41 PDT

Identified - We are continuing to remediate the issue causing disruption to email sending across Verify and Flex Messaging. We have deployed a fix and are noticing recovery in mail sending functionality. We will continue to work to resolve this. We will provide an update in 30 minutes or as soon as more information becomes available.
Apr 23, 15:10 PDT

Update - Our monitoring systems have detected a potential issue where customers are experiencing a complete disruption of email sending across Verify and Flex Messaging. Our engineering team has been alerted and is actively investigating. We will provide an update in 30 minutes or as soon as more information becomes available.
Apr 23, 14:57 PDT

Update - Our monitoring systems have detected a potential issue where customers are experiencing a complete disruption of email sending across Verify and Flex Messaging. Our engineering team has been alerted and is actively investigating. We will provide an update in 15 minutes or as soon as more information becomes available.
Apr 23, 14:42 PDT

Investigating - Our monitoring systems have detected a potential issue where customers are experiencing a complete disruption of email sending functionality across all clusters. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 23, 14:26 PDT

Thailand SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 23, 20:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 13:01 PDT

Scheduled - Our SMS carrier partner in Thailand is conducting a planned maintenance from 23 April 2025 at 13:00 PDT until 23 April 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Thailand handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 22, 23:55 PDT

Pakistan SMS Carrier Maintenance - Telenor

Completed - The scheduled maintenance has been completed.
Apr 23, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 13:02 PDT

Scheduled - The Telenor network in Pakistan is conducting a planned maintenance from 23 April 2025 at 13:00 PDT until 23 April 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telenor Pakistan handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 23, 01:14 PDT

Russia SMS Carrier Maintenance - Gazprom Telekom

Completed - The scheduled maintenance has been completed.
Apr 23, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 13:00 PDT

Scheduled - The Gazprom Telekom network in Russia is conducting a planned maintenance from 23 April 2025 at 13:00 PDT until 23 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprom Telekom Russia handsets.
Apr 21, 07:19 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Apr 23, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 14:00 PDT

Scheduled - The Beeline network in Russia is conducting an emergency maintenance from 23 April 2025 at 14:00 PDT until 23 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets when sending via long codes and short codes.
Apr 22, 03:49 PDT

Malaysia SMS Carrier Maintenance - Maxis

Completed - The scheduled maintenance has been completed.
Apr 23, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 09:00 PDT

Scheduled - The Maxis network in Malaysia is conducting a planned maintenance from 23 April 2025 at 09:00 PDT until 23 April 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Maxis Malaysia handsets when sending via long codes and short codes.
Apr 11, 07:56 PDT

Automated Alert: No Customer Impact

Resolved - We have fully investigated the potential issue with the Conversations API triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Apr 23, 14:21 PDT

Investigating - Our monitoring systems have detected a potential issue with the Conversations API, where it is experiencing a consumer offset issue where message consumers are 10k-40k offsets behind and not dropping. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 23, 13:40 PDT

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV

Completed - The scheduled maintenance has been completed.
Apr 23, 13:59 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 11:20 PDT

Scheduled - The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 23 April 2025 at 11:20 PDT until 23 April 2025 at 13:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.
Apr 21, 07:28 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 23, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 21:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 22 April 2025 at 21:00 PDT until 23 April 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets via subset of United States short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 22, 03:45 PDT

SMS Delivery Delays and Failures to TIGO / COMCEL in Guatemala

Resolved - We are no longer experiencing SMS delivery delays and failures to TIGO / COMCEL in Guatemala. This incident has been resolved.
Apr 23, 03:23 PDT

Monitoring - We are observing recovery in SMS delivery delays and failures to TIGO / COMCEL in Guatemala. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 23, 01:38 PDT

Update - We are experiencing SMS delivery delays and failures to TIGO / COMCEL in Guatemala. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 22, 23:51 PDT

Investigating - We are experiencing SMS delivery delays and failures to TIGO / COMCEL in Guatemala. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1hour or as soon as more information becomes available.
Apr 22, 22:51 PDT

United States Account Security Carrier Partner Maintenance - Verizon Wireless

Completed - The scheduled maintenance has been completed.
Apr 23, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 21:01 PDT

Scheduled - Our carrier partner Verizon Wireless United States is conducting a planned maintenance from 22 April 2025 at 21:00 PDT until 23 April 2025 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for Verizon Wireless United States customers.

Impacted Product: Verify Silent Network Auth
Apr 21, 13:59 PDT

Apr 22, 2025

Thailand SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 22, 20:03 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 13:00 PDT

Scheduled - Our SMS carrier partner in Thailand is conducting a planned maintenance from 22 April 2025 at 13:00 PDT until 22 April 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Thailand handsets.
Apr 18, 07:39 PDT

Belarus SMS Carrier Maintenance - life:)

Completed - The scheduled maintenance has been completed.
Apr 22, 20:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 15:00 PDT

Scheduled - The life:) network in Belarus is conducting an emergency maintenance from 22 April 2025 at 15:00 PDT until 22 April 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to life:) Belarus handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 22, 07:54 PDT

Pakistan SMS Carrier Maintenance - Telenor

Completed - The scheduled maintenance has been completed.
Apr 22, 20:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 13:01 PDT

Scheduled - The Telenor network in Pakistan is conducting a planned maintenance from 22 April 2025 at 13:00 PDT until 22 April 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telenor Pakistan handsets.
Apr 18, 03:41 PDT

Bangladesh SMS Carrier Maintenance - Grameenphone

Completed - The scheduled maintenance has been completed.
Apr 22, 20:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 13:01 PDT

Scheduled - The Grameenphone network in Bangladesh is conducting a planned maintenance from 22 April 2025 at 13:00 PDT until 22 April 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Grameenphone Bangladesh handsets.
Apr 18, 02:23 PDT

Qatar SMS Carrier Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Apr 22, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 15:00 PDT

Scheduled - The Vodafone network in Qatar is conducting a series of planned maintenances from 08 April 2025 at 15:00 PDT until 22 April 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.

Note, the maintenance will be carried out on each of the following dates and times:

08 April 2025 at 15:00 PDT until 08 April 2025 at 20:00 PDT

22 April 2025 at 15:00 PDT until 22 April 2025 at 20:00 PDT

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 7, 15:35 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Apr 22, 19:45 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 15:15 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 22 April 2025 at 15:15 PDT until 22 April 2025 at 19:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 22, 07:47 PDT

Call Quality Issues from Canadian Network Subscribers to a Subset of Twilio's Numbers

Resolved - We are no longer experiencing voice quality Issues from Canadian Network Subscribers to a Subset of Twilio's Numbers. This incident has been resolved.
Apr 22, 18:52 PDT

Update - We are no longer experiencing voice quality Issues from Canadian Network Subscribers to a Subset of Twilio's Numbers. This incident has been resolved.
Apr 22, 18:51 PDT

Monitoring - We have started seeing recovery for voice quality Issues from Canadian Network Subscribers to a Subset of Twilio's Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 22, 16:51 PDT

Update - We are observing a potential issue with poor call quality on calls from Canadian Network Subscribers to a subset of Twilio's phone numbers. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 22, 15:48 PDT

Investigating - We've become aware of a potential Voice Quality Issues from Canadian Network Subscribers to a Subset of Twilio's Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 22, 15:25 PDT

Retroactive: Flex and Task Router 5xx Errors Impacting Voice Traffic

Resolved - Flex and Task Router 5xx Errors Impacting Voice Traffic was degraded for 2 minutes between 5:52 PM and 5:54 PM PST Pacific Time on 04/22/2025. During this period of time customers may have experienced some issues with voice traffic. The issue has now been resolved.
Apr 22, 18:15 PDT

Update - Our engineers have identified a few hundred 5xx errors due to timeouts with datastore between 5:52pm PST and 5:54pm PST. The errors have subsided and no further impact is being observed.
Apr 22, 18:05 PDT

Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with a short burst of 5xx errors impacted Flex and Task Router Voice traffic. We will follow up and provide customer impact details within 2 hours.
Apr 22, 18:02 PDT

On Call Engineers Investigating Intermittent Errors with Lookup API for Reassigned Number Packages.

Resolved - The issue causing intermittent errors in the Lookup API for Reassigned Number packages has been resolved, and the service is functioning normally at this time.
Apr 22, 10:28 PDT

Monitoring - Our monitoring systems detected an issue causing intermittent errors using the Lookup API for Reassigned Number packages, and our engineering team deployed a fix. We are seeing full recovery, and are monitoring to ensure that errors do not return. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Apr 22, 10:03 PDT

Investigating - Our monitoring systems have detected a potential issue with Twilio Lookup V2. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 22, 09:30 PDT

SMS Delivery Failures To AT&T Network in United States of America Via Subset of Shortcode and Toll-free Numbers

Resolved - We are no longer experiencing SMS delivery failures to and from AT&T Network in United States of America. This incident has been resolved.
Apr 22, 09:38 PDT

Monitoring - We are now observing successful SMS delivery to and from AT&T Network in United States of America. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 22, 07:43 PDT

Update - We are continuing to experience SMS Delivery Failures To AT&T Network in United States of America Via Subset of Shortcode and Toll-free numbers. Inbound SMS is no longer experiencing delivery issues. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 22, 06:13 PDT

Update - We are continuing to experience SMS Delivery Failures To and From AT&T Network in United States of America Via Subset of Shortcode and Toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 22, 05:06 PDT

Update - We are experiencing SMS Delivery Failures To AT&T Network in United States of America Via Subset of Shortcode and Toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 22, 04:26 PDT

Investigating - We are experiencing SMS Delivery Failures To AT&T Network in United States of America Via Subset of Shortcode and Toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 22, 04:06 PDT

Voice Insights Call Summaries Delayed

Resolved - Twilio Voice Insights for customers homed in IE1 was degraded for 8 hours and 40 minutes between 11:30pm and 8:10am Pacific Time between 04/21/2025 and 04/22/2025. During this period of time customers may have experienced delays in the availability of Voice Insights Call Summaries. The issue has now been resolved.

There was no impact to Voice Insights customers homed in US1 and AU1.
Apr 22, 08:35 PDT

United States SMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Apr 22, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 22:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 21 April 2025 at 22:00 PDT until 22 April 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets.
Apr 17, 15:34 PDT

Conversation Relay returns unexpected “last:false” Response

Resolved - We are no longer experiencing the Issue with conversation Relay where it returns unexpected “last:false” response. This incident has been resolved.
Apr 22, 03:13 PDT

Identified - We have identified the cause of the issue. Our engineers are working to deploy a fix and we will provide another update in 1 hour or as soon as more information becomes available.
Apr 22, 02:47 PDT

Update - We are currently experiencing an Issue with conversation Relay where it returns unexpected “last:false” response. Our engineers are working on the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 22, 02:28 PDT

Investigating - Our monitoring systems have detected a potential issue in Conversation Relay. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 22, 02:16 PDT

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Apr 22, 03:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 21:00 PDT

Scheduled - A subset of small networks in the US are conducting an emergency maintenance from 21 April 2025 at 21:00 PDT until 22 April 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets when sending via short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 21, 01:04 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 22, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 23:00 PDT

Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 21 April 2025 at 23:00 PDT until 22 April 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
Apr 4, 16:51 PDT

Apr 21, 2025

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Apr 21, 23:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 14:00 PDT

Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 21 April 2025 at 14:00 PDT until 21 April 2025 at 23:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match
Apr 8, 08:17 PDT

Thailand Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 21, 19:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 15:30 PDT

Scheduled - Our Voice carrier partner in Thailand is conducting a planned maintenance from 21 April 2025 at 15:30 PDT until 21 April 2025 at 19:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Thailand phone numbers.
Apr 14, 23:50 PDT

On Call Engineers are Investigating an issue

Resolved - This incident has been resolved.
Apr 21, 05:56 PDT

Investigating - Our monitoring systems have detected a potential issue on help-center-assistance. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 21, 05:44 PDT

SMS Delivery Delays and Failures to 9mobile in Nigeria

Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to 9mobile in Nigeria. This incident has been resolved.
Apr 21, 05:33 PDT

Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to 9mobile in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 21, 03:50 PDT

Update - We are still experiencing SMS delivery delays and failures when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 21, 02:50 PDT

Update - We are still experiencing SMS delivery delays and failures when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 20, 22:56 PDT

Update - We are still experiencing SMS delivery delays and failures when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 20, 21:05 PDT

Investigating - We are still experiencing SMS delivery delays and failures when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 20, 20:09 PDT

Update - We are observing successful SMS delivery to 9mobile in Nigeria. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 20, 19:15 PDT

Monitoring - We are observing successful SMS delivery to 9mobile in Nigeria. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 20, 17:25 PDT

Update - We are still experiencing SMS delivery delays and failures when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Apr 20, 08:09 PDT

Update - We are still experiencing SMS delivery delays and failures when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Apr 19, 07:59 PDT

Update - We are still experiencing SMS delivery delays and failures when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Apr 18, 07:59 PDT

Update - We are still experiencing SMS delivery delays and failures when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Apr 17, 16:06 PDT

Update - We are still experiencing SMS delivery delays and failures when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 17, 04:07 PDT

Update - We are still experiencing SMS delivery delays and failures when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 02:10 PDT

Investigating - We are experiencing SMS delivery delays and failures when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 01:26 PDT

SMS Delivery Delays To MegaFon and Babilon-M Networks In Tajikistan

Resolved - We are no longer experiencing SMS delivery delays when sending messages to MegaFon and Babilon-M Networks in Tajikistan. This incident has been resolved.
Apr 21, 03:37 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to MegaFon and Babilon-M Networks in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 21, 01:43 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to MegaFon and Babilon-M Networks in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 20, 23:47 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to MegaFon and Babilon-M Networks in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 20, 22:50 PDT

Apr 20, 2025

SMS Delivery Delays to Algar Telecom (CTBC) Network in Brazil

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. This incident has been resolved.
Apr 20, 21:55 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 20, 20:04 PDT

Update - We are still observing recovery in MMS/SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 20, 17:58 PDT

Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 20, 16:09 PDT

Update - We continue experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Apr 20, 15:28 PDT

Update - We continue experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Apr 18, 00:00 PDT

Update - We continue experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 17, 16:15 PDT

Update - We continue experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 17, 12:02 PDT

Update - We continue experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 10:16 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 09:22 PDT

Apr 19, 2025

Call Failures From Colombia Carriers to a Subset of Twilio Colombia Numbers

Resolved - The issue affecting inbound calls to Twilio Colombia Numbers phone numbers has been resolved, and the service is functioning normally at this time.
Apr 19, 15:02 PDT

Monitoring - We have started seeing recovery for inbound calls to Twilio Colombia Numbers phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 19, 13:18 PDT

Update - We are observing call failures from Colombia Carriers to a subset of Twilio Colombia Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 19, 11:35 PDT

Investigating - We are observing call failures from Colombia Carriers to a subset of Twilio Colombia Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 19, 10:34 PDT

Planned Maintenance for Flex Insights Historical Reporting

Completed - The scheduled maintenance has been completed.
Apr 19, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 01:00 PDT

Scheduled - The Flex Insights Historical Reporting dashboards visualisation partner in the US is conducting planned maintenance on Saturday, April 19th, 2025, at 1:00 AM Pacific Standard Time. The maintenance window is planned to take up to 2 hours. During the maintenance window, Insights Historical Dashboards will be unavailable, and any scheduled ETLs will be affected.
Apr 8, 03:47 PDT

Apr 18, 2025

Meta returning 5xx for whatsapp registration API's

Resolved - The 5xx errors from META when calling the WhatsApp registration APIs have now been resolved. The incident has been resolved.
Apr 18, 23:07 PDT

Monitoring - We are currently observing a recovery in the 5xx errors returned by META when accessing the WhatsApp registration APIs. Our engineers are actively monitoring the situation. We will provide another update within the 30 minutes or sooner if additional information becomes available.
Apr 18, 22:39 PDT

Update - We are currently experiencing 5xx errors from META when calling the WhatsApp registration APIs. Our engineers are actively working with META to resolve the issue. We will provide another update as soon as the information becomes available.
Apr 18, 22:10 PDT

Update - We are currently experiencing 5xx errors from META when calling the WhatsApp registration APIs. Our engineers are actively working with META to resolve the issue. We will provide another update within the next 1 hour or sooner if additional information becomes available.
Apr 18, 21:17 PDT

Update - We are currently experiencing 5xx errors from META when calling the WhatsApp registration APIs. Our engineers are actively working with META to resolve the issue. We will provide another update within the next 1 hour or sooner if additional information becomes available.
Apr 18, 21:16 PDT

Update - We are currently experiencing 5xx errors from META when calling the WhatsApp registration APIs. Our engineers are actively working with META to resolve the issue. We will provide another update within the next hour or sooner if additional information becomes available.
Apr 18, 21:06 PDT

Investigating - We are currently experiencing 5xx errors from META when calling the WhatsApp registration APIs. Our engineers are actively working with META to resolve the issue. We will provide another update within the next hour or sooner if additional information becomes available.
Apr 18, 21:04 PDT

SMS Delivery Delays to Multiple Network in Argentina Over a Subset of Short Code

Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple network in Argentina over a subset of Short Code. This incident has been resolved.
Apr 18, 11:43 PDT

Update - We continue observing recovery in SMS delivery delays when sending messages to multiple network in Argentina over a subset of Short Code. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 18, 09:53 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple network in Argentina over a subset of Short Code. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 18, 08:01 PDT

Update - We are continuing to experience SMS delivery delays to multiple network in Argentina over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available
Apr 18, 05:48 PDT

Update - We are continuing to experience SMS delivery delays to multiple network in Argentina over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available
Apr 17, 21:59 PDT

Update - We are continuing to experience SMS delivery delays to multiple network in Argentina over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available
Apr 17, 17:59 PDT

Update - We are continuing to experience SMS delivery delays to multiple network in Argentina over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available
Apr 17, 15:53 PDT

Investigating - We are continuing to experience SMS delivery delays to multiple network in Argentina over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available
Apr 17, 14:52 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to multiple network in Argentina over a subset of Short Code. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 17, 11:04 PDT

Update - We are continuing to experience SMS delivery delays to multiple network in Argentina over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available
Apr 17, 04:11 PDT

Update - We are continuing to experience SMS delivery delays to multiple network in Argentina over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available
Apr 17, 00:21 PDT

Update - We are continuing to experience SMS delivery delays to multiple network in Argentina over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 22:39 PDT

Investigating - We are experiencing SMS delivery delays to multiple network in Argentina over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 21:39 PDT

On Call Engineers are Investigating

Resolved - We have fully investigated the programmable voice issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Apr 18, 07:16 PDT

Investigating - We've become aware of a potential issue with programmable voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 18, 07:05 PDT

Apr 17, 2025

SMS Delivery Delays to Moov and Orange in Côte D'Ivoire

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Moov and Orange in Côte D'Ivoire. This incident has been resolved.
Apr 17, 17:08 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Moov and Orange in Côte D'Ivoire. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 15:09 PDT

Update - We are continuing to investigate this issue. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available
Apr 17, 00:39 PDT

Investigating - We are continuing to investigate this issue. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 16, 16:50 PDT

Update - We are continuing to investigate this issue. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 16, 13:32 PDT

Update - We are continuing to investigate this issue. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 11:25 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Moov and Orange in Côte D'Ivoire. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 10:25 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Apr 17, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 13:00 PDT

Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 17 April 2025 at 13:00 PDT until 17 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Apr 15, 07:25 PDT

Errors Across Multiple Twilio Products

Resolved - All services impacted by this issue have recovered and are operating as intended. This incident has been resolved.
Apr 17, 15:50 PDT

Monitoring - We are observing recovery with the issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and Chat. We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.
Apr 17, 15:20 PDT

Update - We have identified the cause of the issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and Chat. We have deployed a fix to remediate the issue, we are beginning to see initial signs of recovery. We will provide another update in 15 minutes or as soon as more information becomes available.
Apr 17, 15:03 PDT

Update - We have identified the cause of the issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and Chat. Our engineering teams are continuing to deploy a fix, and we will provide another update in 15 minutes or as soon as more information becomes available.
Apr 17, 14:47 PDT

Update - We have identified the cause of the issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and Chat. Our engineering teams are working on deploying a fix, and we will provide another update in 15 minutes or as soon as more information becomes available.
Apr 17, 14:16 PDT

Update - We are aware of an issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and others. Our engineers are working on the issue, and we will provide another update in 15 minutes or as soon as more information becomes available.
Apr 17, 14:01 PDT

Update - We continue investigating an elevated rate of HTTP 500 errors for Flex Public APIs, including Conversations and Chat. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 13:49 PDT

Investigating - We are currently investigating an elevated rate of HTTP 500 errors for Flex Public APIs. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 13:08 PDT

SMS Delivery Failures To and From a Subset of Twilio Phone Numbers in Chile

Resolved - We are no longer experiencing SMS delivery failures To and From a subset of Twilio phone numbers in Chile. This incident has been resolved.
Apr 17, 11:34 PDT

Monitoring - We are observing successful SMS delivery To and From a subset of Twilio phone numbers in Chile. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 09:34 PDT

Investigating - We are experiencing SMS delivery failures To and From a subset of Twilio phone numbers in Chile. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 08:36 PDT

SMS Delivery Delays to Syriatel Holdings in Syrian Arab Republic

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Syriatel Holdings in Syrian Arab Republic. This incident has been resolved.
Apr 17, 07:23 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Syriatel Holdings in Syrian Arab Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 05:35 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Syriatel Holdings in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 17, 04:04 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Syriatel Holdings in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 01:54 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Syriatel Holdings in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 17, 01:05 PDT

SMS Delivery Delays to and from Multiple Networks in South Africa via Subset of Longcodes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodacom in South Africa via subset of longcodes. This incident has been resolved.
Apr 17, 07:04 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodacom in South Africa via Subset of Longcodes.. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 05:08 PDT

Update - We are continuing to experience SMS delivery delays to Vodacom in South Africa via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available
Apr 16, 23:07 PDT

Update - We are continuing to experience SMS delivery delays to Vodacom in South Africa via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available
Apr 16, 19:05 PDT

Update - We are experiencing SMS delivery delays to Vodacom in South Africa via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 17:05 PDT

Investigating - We are experiencing SMS delivery delays to Vodacom in South Africa via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 15:34 PDT

SMS Delivery Delays To Ditto Network in the Philippines

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Ditto Network in the Philippines. This incident has been resolved.
Apr 17, 00:25 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to Ditto Network in the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 22:42 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Ditto Network in the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 20:42 PDT

Update - We are continuing to experience SMS delivery delays when sending messages to Ditto Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 18:45 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Ditto Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 17:45 PDT

Apr 16, 2025

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Apr 16, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 22:00 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 16 April 2025 at 22:00 PDT until 16 April 2025 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Product: Verify Silent Network Auth

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 16, 07:41 PDT

SMS Delivery Delays to Multiple Networks in Malaysia and African Countries

Resolved - We are no longer experiencing SMS delivery delays to multiple networks in Malaysia and African countries. This incident has been resolved.
Apr 16, 21:33 PDT

Monitoring - We are observing recovery in SMS delivery delays to multiple networks in Malaysia and African countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 19:33 PDT

Update - We are continuing to experience SMS delivery delays to multiple networks in Malaysia and African countries. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 2 hours or as soon as more information becomes available.

List of Impacted Networks:
Malaysia Digi Network
Malaysia Celcom Network
Malaysia Red One (XOX) Network
Angola Movicel Network
Comoros Telma Network
Tanzania Tigo Network
Tanzania Zantel Network
Central African Republic Telecel Centraf Network
Ghana Vodafone Network
Mali Telecel Network
Apr 16, 18:39 PDT

Update - We are experiencing SMS delivery delays to multiple networks in Malaysia and African countries. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

List of Impacted Networks:
Malaysia Digi Network
Malaysia Celcom Network
Malaysia Red One (XOX) Network
Angola Movicel Network
Comoros Telma Network
Tanzania Tigo Network
Tanzania Zantel Network
Central African Republic Telecel Centraf Network
Ghana Vodafone Network
Mali Telecel Network
Apr 16, 17:39 PDT

Update - We are experiencing SMS delivery delays to multiple networks in multiple countries in in Malaysia and African Countries. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
Apr 16, 17:34 PDT

Investigating - We are experiencing SMS delivery delays to multiple networks in multiple countries in APAC and EMEA. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
Apr 16, 17:15 PDT

SMS Delivery Delays to Altan Redes in Mexico via Pre-Registered Sender ID

Resolved - We are no longer experiencing SMS Delivery Delays to Altan Redes in Mexico via Pre-Registered Sender ID. This incident has been resolved.
Apr 16, 21:01 PDT

Monitoring - We are observing recovery in SMS Delivery Delays to Altan Redes in Mexico via Pre-Registered Sender ID. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 19:01 PDT

Investigating - We are experiencing SMS Delivery Delays to Altan Redes in Mexico via Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 18:01 PDT

SMS Delivery Delays to Claro in Brazil

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro in Brazil. This incident has been resolved.
Apr 16, 19:37 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 15:37 PDT

Update - We are continuing to investigate this issue. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 16, 12:56 PDT

Update - We are continuing to investigate this issue. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 10:54 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 09:57 PDT

Russia SMS Carrier Maintenance - New Mobile Communications LLC

Completed - The scheduled maintenance has been completed.
Apr 16, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 13:00 PDT

Scheduled - The New Mobile Communications LLC network in Russia is conducting a planned maintenance from 16 April 2025 at 13:00 PDT until 16 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to New Mobile Communications LLC Russia handsets.
Apr 14, 04:12 PDT

SMS Delivery Delays to and From a Subset of Twilio Australia Longcode Numbers

Resolved - We are no longer experiencing SMS delivery delays to or from a subset of Twilio Australia longcode numbers . This incident has been resolved.
Apr 16, 16:15 PDT

Monitoring - We are observing recovery in SMS delivery delays both to and from a subset of Twilio Australia longcode numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 14:03 PDT

Investigating - We are experiencing SMS delivery delays to and from a subset of Twilio Australia longcode numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 09:49 PDT

United Kingdom, Austria and Italy Account Security Carriers Partners Maintenance - Drei, Three and Wind Tre

Completed - The scheduled maintenance has been completed.
Apr 16, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 15:00 PDT

Scheduled - Our carriers partners Three United Kingdom, Drei Austria and Wind Tre Italy are conducting a planned maintenance from 16 April 2025 at 15:00 PDT until 16 April 2025 at 16:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom, Drei Austria and Wind Tre Italy customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Apr 7, 03:36 PDT

SMS Delivery Delays to Entel Network in Chile

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Entel Network in Chile. This incident has been resolved.
Apr 16, 15:39 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to Entel Network In Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 16, 10:46 PDT

Update - We are observing recovery in SMS delivery delays when sending messages to Entel Network In Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 16, 06:54 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Entel Network In Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 04:54 PDT

Investigating - We are still experiencing SMS delivery delays when sending messages to Entel Network In Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 03:59 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Entel Network In Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 16, 00:10 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Entel Network In Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 15, 23:20 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - Please be informed that activity has been cancelled.
Apr 16, 13:52 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 16 April 2025 at 22:00 PDT until 17 April 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to T-Mobile United States handsets when sending via long codes and short codes.
Apr 15, 03:16 PDT

Automated Alert: No Customer Impact

Resolved - We have fully investigated the ticket submission in Console experiencing slowness issue triggered by our automated alert, and it was determined that there is no customer impact. All systems are operational.
Apr 16, 07:40 PDT

Investigating - We are currently seeing ticket submission in Console experiencing slowness. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 16, 07:09 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 16, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 23:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting an emergency maintenance from 15 April 2025 at 23:00 PDT until 16 April 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Apr 11, 15:01 PDT

Apr 15, 2025

Call Failures From Subscribers to Twilio Phone Numbers in Greece and Poland.

Resolved - We are no longer experiencing call failures for Twilio phone numbers in Greece and Poland. This incident has been resolved.
Apr 15, 22:48 PDT

Monitoring - We are observing recovery in call failures for Twilio phone numbers in Greece and Poland. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 15, 20:58 PDT

Update - We are observing call failures to Twilio phone numbers in Greece and Poland. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2hours or as soon as more information becomes available.
Apr 15, 18:30 PDT

Investigating - We are observing call failures to Twilio phone numbers in Greece. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 15, 17:32 PDT

Russia SMS Carrier Maintenance - MTS

Completed - The scheduled maintenance has been completed.
Apr 15, 22:25 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 14:00 PDT

Scheduled - The MTS network in Russia is conducting an emergency maintenance from 15 April 2025 at 14:00 PDT until 15 April 2025 at 22:25 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 15, 08:12 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Apr 15, 20:05 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 16:00 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 15 April 2025 at 16:00 PDT until 15 April 2025 at 20:05 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 15, 07:00 PDT

Malaysia SMS Carrier Maintenance - U Mobile

Completed - The scheduled maintenance has been completed.
Apr 15, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 13:01 PDT

Scheduled - The U Mobile network in Malaysia is conducting an emergency maintenance from 15 April 2025 at 13:00 PDT until 15 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to U Mobile Malaysia handsets when sending via long codes and short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 15, 07:03 PDT

France SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 15, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 13:00 PDT

Scheduled - Our SMS carrier partner in France is conducting a planned maintenance from 15 April 2025 at 13:00 PDT until 15 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets via subset of France long codes.
Apr 9, 08:29 PDT

Malaysia SMS Carrier Maintenance - Maxis

Completed - The scheduled maintenance has been completed.
Apr 15, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 09:00 PDT

Scheduled - The Maxis network in Malaysia is conducting a planned maintenance from 15 April 2025 at 09:00 PDT until 15 April 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Maxis Malaysia handsets when sending via long codes and short codes.
Apr 11, 07:56 PDT

Degradation to Multiple Twilio Services

Resolved - The issue with Taskrouter 5xx errors has been resolved and Taskrouter APIs is operating normally at this time.
Apr 15, 13:25 PDT

Update - We are continuing to monitor for any further issues.
Apr 15, 11:20 PDT

Update - Degradation to Multiple Twilio Services. These errors have ceased, and there is currently no impact on customers. During this time customers may have experienced call failures. Our engineering team has been notified and is actively investigating the issue. We will provide updates in 1 hour or as soon as more information becomes available.
Apr 15, 11:19 PDT

Update - The TaskRouter APIs experienced a brief period of 5xx errors. These errors have ceased, and there is currently no impact on customers. During this time customers may have experienced call failures. Our engineering team has been notified and is actively investigating the issue. We will provide updates in 1 hour or as soon as more information becomes available.
Apr 15, 10:47 PDT

Update - We are continuing to monitor for any further issues.
Apr 15, 08:50 PDT

Monitoring - The TaskRouter APIs experienced a brief period of 5xx errors. These errors have ceased, and there is currently no impact on customers. During this time customers may have experienced call failures. Our engineering team has been notified and is actively investigating the issue. We will provide updates as soon as more information becomes available.
Apr 15, 08:39 PDT

Investigating - Taskrouter APIs briefly resulted in 5xx errors from rest proxy. Errors are no longer occurring and customers are not impacted at this time. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 15, 08:17 PDT

Inbound Call Failures to Twilio Phone Numbers in Korea

Resolved - The issue affecting inbound calls to Twilio phone numbers in Korea has been resolved, and the service is functioning normally at this time.
Apr 15, 13:19 PDT

Monitoring - We have started seeing recovery for inbound calls to Twilio phone numbers into Korea. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 15, 12:55 PDT

Update - We are continuing to experience inbound call failures to Twilio phone numbers in Korea. We expect to provide another update in 16 hours or as soon as more information becomes available.
Apr 15, 10:27 PDT

Update - We are continuing to experience inbound call failures to Twilio phone numbers in Korea. We expect to provide another update in 8 hours or as soon as more information becomes available.
Apr 15, 02:42 PDT

Update - We are continuing to experience inbound call failures to Twilio phone numbers in Korea. We expect to provide another update in 4 hours or as soon as more information becomes available.
Apr 14, 22:54 PDT

Update - We are continuing to experience inbound call failures to Twilio phone numbers in Korea. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 20:54 PDT

Update - We are investigating the issue where inbound calls to Twilio phone numbers in Korea are failing. We expect to provide another update in 1 hour or as soon as more information becomes available
Apr 14, 19:53 PDT

Investigating - Our monitoring systems have detected a potential issue for inbound call failures to Twilio phone numbers in Korea. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 14, 19:43 PDT

Issue in Trust Hub

Resolved - We have detected an issue with Trust Hub that has been resolved. Between 10:33 AM PT and 11:09 AM PT, customers may have been unable unable to perform account upgrades or sign up for products that require regulatory compliance, such as Phone Numbers. This issue has been resolved.
Apr 15, 11:02 PDT

SMS Delivery Failures To Multiple Networks In Mexico Via A Subset Of Twilio Numbers

Resolved - The issue affecting intermittent SMS Delivery Failures To Multiple Networks In Mexico Via A Subset Of Twilio Numbers has been resolved, and the service is functioning normally at this time.
Apr 15, 10:59 PDT

Monitoring - We have started seeing recovery for intermittent SMS Delivery Failures To Multiple Networks In Mexico Via A Subset Of Twilio Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 15, 09:15 PDT

Identified - The issue causing intermittent SMS Delivery Failures To Multiple Networks In Mexico Via A Subset Of Twilio Numbers has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 15, 08:00 PDT

Investigating - Our monitoring systems have detected a potential issue SMS Delivery Failures To Multiple Networks In Mexico Via A Subset Of Twilio Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 15, 07:56 PDT

SMS Delivery Report Delays to Claro in Dominican Republic

Resolved - The issue affecting intermittent SMS Delivery Report Delays to Claro in Dominican Republic has been resolved, and the service is functioning normally at this time.
Apr 15, 10:29 PDT

Monitoring - We have started seeing recovery for intermittent SMS Delivery Report Delays to Claro in Dominican Republic. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Apr 15, 08:08 PDT

Identified - The issue causing intermittent SMS Delivery Report Delays to Claro in Dominican Republic has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 15, 06:53 PDT

Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Report Delays to Claro in Dominican Republic. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 15, 06:46 PDT

Automated Alert: No Customer Impact Voice Calls causing 5XX errors

Resolved - We have fully investigated the Voice Calls causing 5XX errors issue triggered by our automated alert, and it was determined that there is no customer impact. All systems are operational.
Apr 15, 08:31 PDT

Investigating - Our monitoring systems have detected a potential issue with Voice Calls causing 5XX errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 15, 07:38 PDT

SMS Delivery Delays to Verizon Wireless in United States of America Via Subset of Shortcode

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Verizon Wireless in United States of America via subset of shortcode. This incident has been resolved.
Apr 15, 04:22 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Verizon Wireless in United States of America via subset of shortcode. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 15, 02:36 PDT

Update - We are still experiencing SMS delivery delays when sending messages to Verizon Wireless in United States of America via subset of shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 15, 00:50 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to Verizon Wireless in United States of America via subset of shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 15, 00:02 PDT

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 15, 03:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 23:01 PDT

Scheduled - Our SMS carrier partner in the United States is conducting an emergency maintenance from 14 April 2025 at 23:00 PDT until 15 April 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.
Apr 11, 15:02 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Apr 15, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 23:00 PDT

Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 14 April 2025 at 23:00 PDT until 15 April 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.
Apr 3, 22:03 PDT

Apr 14, 2025

Delivery report delay to A1 network in Serbia via a subset of Alphanumeric sender ID's

Resolved - We are no longer experiencing delivery report delays when sending to A1 Network in Serbia. This incident has been resolved.
Apr 14, 23:39 PDT

Update - We are continuing to observe a recovery in delivery report delays when sending to A1 Network in Serbia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 21:39 PDT

Monitoring - We are observing recovery in delivery report delays when sending to A1 Network in Serbia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 19:39 PDT

Update - We are experiencing SMS delivery delays when sending messages to A1 Network in Serbia Vi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 17:39 PDT

Investigating - We are experiencing SMS delivery delays when sending messages to A1 Network in Serbia Vi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 16:32 PDT

SMS Delivery Delays and Failures to Liberty Mobile Network in Puerto Rico

Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Liberty Mobile Network in Puerto Rico. This incident has been resolved. `
Apr 14, 23:15 PDT

Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Liberty Mobile Network in Puerto Rico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 21:15 PDT

Update - We are continuing to experience SMS delivery delays and failures to Liberty Mobile Network in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 19:15 PDT

Investigating - We are experiencing SMS delivery delays and failures to Liberty Mobile Network in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 18:15 PDT

United States Account Security Carrier Partner Maintenance - Verizon Wireless

Completed - This maintenance below has been re-scheduled by our service partner
We will notify you on the updated maintenance.
Apr 14, 17:52 PDT

Scheduled - Our carrier partner Verizon Wireless United States is conducting a planned maintenance from 14 April 2025 at 21:00 PDT until 15 April 2025 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for Verizon Wireless United States customers.

Impacted Product: Verify Silent Network Auth

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Apr 14, 12:04 PDT

Intermittent Meta Template Category Events Failing

Resolved - The issue with Meta Content Template Category Events has been resolved.
Apr 14, 17:08 PDT

Monitoring - The issue with Meta Content Template Category Events has been resolved. We will be monitoring for the next 30 minutes to ensure that the issue has been properly corrected.
Apr 14, 16:16 PDT

Update - Our engineers have identified the issue with Meta Content Template Category Events and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 15:36 PDT

Identified - Our engineers have identified the issue with Meta Content Template Category Events and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 14:34 PDT

Update - We are investigating intermittent Meta Templates Category Events failing. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 13:28 PDT

Investigating - We've become aware of a potential issue with Meta Content Template Category Events. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 14, 13:09 PDT

Russia SMS Carrier Maintenance - New Mobile Communications LLC

Completed - The scheduled maintenance has been completed.
Apr 14, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 13:00 PDT

Scheduled - The New Mobile Communications LLC network in Russia is conducting a planned maintenance from 14 April 2025 at 13:00 PDT until 14 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to New Mobile Communications LLC Russia handsets.
Apr 11, 07:01 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Apr 14, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 14:00 PDT

Scheduled - The Beeline network in Russia is conducting an emergency maintenance from 14 April 2025 at 14:00 PDT until 14 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets when sending via long codes and short codes.
Apr 11, 07:55 PDT

Kuwait SMS Carrier Maintenance - Zain

Completed - The scheduled maintenance has been completed.
Apr 14, 16:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 14:01 PDT

Scheduled - The Zain network in Kuwait is conducting a planned maintenance from 14 April 2025 at 14:00 PDT until 14 April 2025 at 16:01 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Zain Kuwait handsets.
Apr 10, 14:52 PDT

Japan SMS Carrier Maintenance - KDDI

Completed - The scheduled maintenance has been completed.
Apr 14, 13:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 12:00 PDT

Scheduled - The KDDI network in Japan is conducting a planned maintenance from 14 April 2025 at 12:00 PDT until 14 April 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from KDDI Japan handsets.
Apr 8, 05:04 PDT

SMS Delivery Delays to 9mobile in Nigeria.

Resolved - The issue affecting intermittent SMS Delivery Delays to 9mobile in Nigeria has been resolved, and the service is functioning normally at this time.
Apr 14, 12:20 PDT

Monitoring - We have started seeing recovery for intermittent SMS Delivery Delays to 9mobile in Nigeria. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2h or as soon as more information becomes available.
Apr 14, 09:09 PDT

Investigating - Our monitoring systems have detected a potential issue SMS Delivery Delays to 9mobile in Nigeria. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 14, 07:16 PDT

SMS Delivery Failure To Multiple US Networks Via a Subset of Short Codes

Resolved - We have experienced SMS Delivery Degradation for 20 minutes between Apr 14, 10:05 am – Apr 14, 10:25 am Pacific Time. During this period of time customers may have experienced SMS Delivery Failure To Multiple US Networks Via a Subset of Short Codes. The issue has now been resolved.
Apr 14, 11:57 PDT

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Related

Scheduled Maintenance

United Kingdom Account Security Carrier Partner Maintenance - Three Apr 26, 2025 10:00 - Apr 27, 2025 01:30 PDT

Multiple Destination Voice Carrier Partner Maintenance Apr 26, 2025 13:00-21:00 PDT

Canada Account Security Service Partner Maintenance Apr 26, 2025 21:00 - Apr 27, 2025 09:00 PDT

United States SMS and MMS Carrier Maintenance - Verizon Apr 27, 2025 21:00 - May 1, 2025 00:00 PDT

Austria, United Kingdom and Italy Account Security Carriers Partners Maintenance - Drei, Three and Wind Tre Apr 28, 2025 22:30 - Apr 29, 2025 00:00 PDT

Mexico SMS Carrier Maintenance - AT&T Apr 28, 2025 23:00 - Apr 29, 2025 02:00 PDT

United States MMS Carrier Partner Maintenance Apr 29, 2025 00:00-03:00 PDT

France SMS Carrier Partner Maintenance Apr 29, 2025 13:00-17:00 PDT

Netherlands SMS Carrier Partner Maintenance Apr 29, 2025 13:00 - May 1, 2025 16:00 PDT

United States SMS Carrier Partner Maintenance Apr 29, 2025 22:00 - Apr 30, 2025 03:00 PDT

Multiple Destination SMS Carrier Partner Maintenance Apr 30, 2025 13:00-19:00 PDT

United Kingdom Voice Carrier Partner Maintenance May 1, 2025 13:00-16:00 PDT

Russia SMS Carrier Maintenance - Tele2 May 5, 2025 13:00 - May 28, 2025 17:00 PDT

United States MMS Carrier Partner Maintenance May 6, 2025 01:00-04:00 PDT

US SMS Carrier Maintenance - Small US Carriers May 6, 2025 02:00-04:00 PDT

Indonesia SMS Carrier Maintenance - Indosat and Three May 6, 2025 09:00-13:00 PDT

United States MMS Carrier Partner Maintenance May 6, 2025 19:00 - May 7, 2025 02:00 PDT

United States MMS Carrier Partner Maintenance May 7, 2025 01:00-04:00 PDT

Twilio Interconnect Maintenance May 7, 2025 06:00-12:00 PDT

Twilio Voice Maintenance May 7, 2025 06:00-12:00 PDT

United States SMS Carrier Partner Maintenance May 7, 2025 19:00 - May 8, 2025 02:00 PDT

United States MMS Carrier Partner Maintenance May 8, 2025 01:00-04:00 PDT

Multiple Destination Voice Carrier Partner Maintenance May 10, 2025 12:00-21:00 PDT

United States SMS Carrier Partner Maintenance May 12, 2025 19:00 - May 13, 2025 02:00 PDT

United States SMS Carrier Partner Maintenance May 14, 2025 19:00 - May 15, 2025 02:00 PDT

Past Incidents

United Kingdom Account Security Carrier Partner Maintenance - Three Apr `26`, `2025` `10:00` - Apr `27`, `2025` `01:30` PDT

Multiple Destination Voice Carrier Partner Maintenance Apr `26`, `2025` `13:00`-`21:00` PDT

Canada Account Security Service Partner Maintenance Apr `26`, `2025` `21:00` - Apr `27`, `2025` `09:00` PDT

United States SMS and MMS Carrier Maintenance - Verizon Apr `27`, `2025` `21:00` - May `1`, `2025` `00:00` PDT

Austria, United Kingdom and Italy Account Security Carriers Partners Maintenance - Drei, Three and Wind Tre Apr `28`, `2025` `22:30` - Apr `29`, `2025` `00:00` PDT

Mexico SMS Carrier Maintenance - AT&T Apr `28`, `2025` `23:00` - Apr `29`, `2025` `02:00` PDT

United States MMS Carrier Partner Maintenance Apr `29`, `2025` `00:00`-`03:00` PDT

France SMS Carrier Partner Maintenance Apr `29`, `2025` `13:00`-`17:00` PDT

Netherlands SMS Carrier Partner Maintenance Apr `29`, `2025` `13:00` - May `1`, `2025` `16:00` PDT

United States SMS Carrier Partner Maintenance Apr `29`, `2025` `22:00` - Apr `30`, `2025` `03:00` PDT

Multiple Destination SMS Carrier Partner Maintenance Apr `30`, `2025` `13:00`-`19:00` PDT

United Kingdom Voice Carrier Partner Maintenance May `1`, `2025` `13:00`-`16:00` PDT

Russia SMS Carrier Maintenance - Tele2 May `5`, `2025` `13:00` - May `28`, `2025` `17:00` PDT

United States MMS Carrier Partner Maintenance May `6`, `2025` `01:00`-`04:00` PDT

US SMS Carrier Maintenance - Small US Carriers May `6`, `2025` `02:00`-`04:00` PDT

Indonesia SMS Carrier Maintenance - Indosat and Three May `6`, `2025` `09:00`-`13:00` PDT

United States MMS Carrier Partner Maintenance May `6`, `2025` `19:00` - May `7`, `2025` `02:00` PDT

United States MMS Carrier Partner Maintenance May `7`, `2025` `01:00`-`04:00` PDT

Twilio Interconnect Maintenance May `7`, `2025` `06:00`-`12:00` PDT

Twilio Voice Maintenance May `7`, `2025` `06:00`-`12:00` PDT

United States SMS Carrier Partner Maintenance May `7`, `2025` `19:00` - May `8`, `2025` `02:00` PDT

United States MMS Carrier Partner Maintenance May `8`, `2025` `01:00`-`04:00` PDT

Multiple Destination Voice Carrier Partner Maintenance May `10`, `2025` `12:00`-`21:00` PDT

United States SMS Carrier Partner Maintenance May `12`, `2025` `19:00` - May `13`, `2025` `02:00` PDT

United States SMS Carrier Partner Maintenance May `14`, `2025` `19:00` - May `15`, `2025` `02:00` PDT