Status
Welcome to the Twilio status page. Here you will find real-time information about status of our services.
All Systems Operational
Programmable SMS Operational
Shortcode   Operational
MMS   Operational
SMS   Operational
SMPP   Operational
Programmable Voice Operational
PSTN   Operational
SIP   Operational
Client Web   Operational
Client Mobile   ? Operational
Conference   ? Operational
Recording   ? Operational
Queue   ? Operational
Text-to-Speech   ? Operational
Recording Transcriptions   Operational
TwiML   Operational
Voice Insights Beta   Operational
Speech Recognition   Operational
Programmable Video Operational
Rooms   Operational
Network Traversal Service   ? Operational
Programmable Wireless   Operational
Programmable Fax Beta   Operational
Elastic SIP Trunking   ? Operational
Interconnect   Operational
Sync Beta   Operational
Programmable Chat   Operational
Authy   Operational
Lookup   ? Operational
Notify   Operational
Console   Operational
Phone Numbers   ? Operational
Studio   Operational
REST API   ? Operational
TaskRouter   ? Operational
Proxy Beta   Operational
Runtime Operational
Pricing and Usage   Operational
Debugger   Operational
Documentation   Operational
Functions Beta   Operational
Support Center   ? Operational
Twilio Training   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Uptime
Fetching
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Sep 20, 2018

No incidents reported today.

Sep 19, 2018
Resolved - We experienced an elevated error rate on our REST API between 2:14pm and 2:27pm. Customers received HTTP response code 429 - Too Many Requests. We have remedied this and have seen a full recovery.
Sep 19, 14:49 PDT
Resolved - The carrier has confirmed that they experienced an issue on their platform. We are now observing immediate and stable delivery for Inbound MMS and DLRs on Sprint. All services are operating normally at this time
Sep 19, 11:58 PDT
Monitoring - We are observing recovery for Inbound MMS and DLR delays from Sprint US handsets. Our engineering teams will continue to monitor and provide an update as soon as possible
Sep 19, 11:20 PDT
Investigating - We are observing delays in receiving delivery receipts (DLRs) and Inbound MMS from Sprint handsets for both US Short Codes and Long Codes. Our engineering team is actively working with our partner to get the issues resolved. We will provide update as soon as possible.
Sep 19, 09:36 PDT
Resolved - All systems are operating normally at this time.
Sep 19, 02:42 PDT
Investigating - We are experiencing issues in delivering outbound SMS sent from Twilio US Short Codes to Sprint handsets as well as receiving Inbound SMS coming from Sprint handsets on US Short Codes. Our engineering team is actively working with our partner to get the issue resolved. We will provide an update as soon as possible.
Sep 18, 23:27 PDT
Resolved - Outbound SMS towards Nepal Telecom is operating normally at this time.
Sep 19, 02:39 PDT
Monitoring - Our monitoring shows recovery for the operator issue resulting in SMS delivery delay to the Nepal Telecom network in Nepal. Our engineers have confirmed from internal testing and metrics that SMS delivery has returned to normal and will continue to monitor the situation.
Sep 19, 02:35 PDT
Identified - We have detected an operator issue resulting in SMS delivery delay to the Nepal Telecom network in Nepal. We are working with our carrier partners to resolve the issue and will provide an update as soon as possible.
Sep 19, 00:59 PDT
Sep 18, 2018
Resolved - This incident has been resolved.
Sep 18, 10:07 PDT
Monitoring - We have confirmed that short code SMS delivery to T-Mobile and MetroPCS handsets in the US has recovered. Messages are currently delivering without any delay.
Sep 18, 09:33 PDT
Investigating - We are experiencing delays sending SMS from US short codes to T-Mobile and MetroPCS handsets. Inbound delivery and long code traffic is not affected. Our engineering team is actively working with our partner to get the issue resolved. We will provide an update as soon as possible.
Sep 18, 08:42 PDT
Resolved - We have received an update from our carrier partner that the issue affecting the Excelcom network operator in Indonesia has been resolved. Our engineers have confirmed from internal testing and metrics that SMS delivery rate has returned to normal.
Sep 18, 03:28 PDT
Identified - We have detected an operator issue resulting in delays in sending SMS to the Excelcom network in Indonesia. We are working with our carrier partners to resolve the issue and will provide an update as soon as possible.
Sep 18, 02:18 PDT
Resolved - We have confirmed that we are now receiving Inbound MMS and DLRs from Sprint handsets on US Short Codes.
Sep 18, 00:11 PDT
Identified - Outbound MMS from long codes in the US are now being delivered normally and we'll continue to monitor. However we are still observing delays in receiving Inbound MMS and DLRs coming from Sprint handsets on US Short Codes. Our engineering team is actively working with our partner to get the issues resolved. We will provide update when we have further information.
Sep 17, 22:29 PDT
Investigating - We are observing delays in delivering outbound MMS sent from Twilio long codes as well as delays receiving Inbound MMS and DLRs coming from Sprint handsets on US Short Codes. Our engineering team is actively working with our partner to get the issues resolved. We will provide update as soon as possible.
Sep 17, 18:16 PDT
Sep 17, 2018
Completed - The scheduled maintenance has been completed.
Sep 17, 22:00 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 17, 21:19 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 17, 21:18 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 21:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 17, 18:06 PDT
Scheduled - Our carrier partner for Canada phone numbers is conducting maintenance specifically for voice calls to Twilio Edmonton(+1780) and Ottawa(+1343, +1613) phone numbers. This will occur on Monday, September 17, 21:00 - 22:00 Pacific Time. Voice calls to Twilio Edmonton and Ottawa phone numbers may experience connectivity issues during this period.

This maintenance is specific to voice calls towards Edmonton and Ottawa Twilio phone numbers; Voice calls to other Twilio Canada phone numbers will function as usual. Outbound calls will be unaffected.

Carrier maintenance period:
US/Pacific: 09/17/2018 21:00 - 22:00
US/Central: 09/17/2018 23:00 - 00:00
US/Eastern: 09/18/2018 00:00 - 01:00
UTC: 09/18/2018 13:00 - 14:00
Sep 17, 16:54 PDT
Resolved - We have confirmed that short-code message delivery to T-Mobile has recovered.
Sep 17, 11:02 PDT
Investigating - We are experiencing outbound SMS delays over short-codes to T-mobile in the US. Inbound delivery is not affected. We are working with our carrier partner to resolve and will provide an update as quickly as possible.
Sep 17, 09:18 PDT
Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018
Resolved - This incident has been resolved
Sep 14, 23:07 PDT
Monitoring - SMS to Excelcom customers in Indonesia is currently stable. Our engineers are currently monitoring the traffic and we will provide an update shortly
Sep 14, 22:29 PDT
Investigating - SMS to Excelcom customers in Indonesia is currently degraded. We are working with our carrier partners for more information on this incident.
Sep 14, 20:10 PDT
Sep 13, 2018
Completed - The scheduled maintenance has been completed.
Sep 13, 14:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 10:00 PDT
Scheduled - We will be performing a brownout of Flash services in the end of life Client 1.1 and 1.2 SDKs in order to help customers confirm that their applications have completely removed dependency on this end of life capability.

Flash service will be permanently discontinued next week on September 19. The Client 1.1 and 1.2 SDKs will be discontinued and removed from operation on September 25 and November 6, respectively.

Impacted Time

September 13th, 2018 - 10:00 - 14:00 Pacific Time
Sep 12, 20:53 PDT
Sep 12, 2018
Resolved - We have confirmed that shortcode message delivery to T-Mobile and Metro PCS handsets in the US has recovered.
Sep 12, 10:46 PDT
Investigating - We are experiencing delivery delays for a percentage of messages and shortcodes sent to T-Mobile and Metro PCS handsets in the US. We are working with our carrier partner to resolve and will provide an update as quickly as possible.
Sep 12, 09:28 PDT
Sep 11, 2018

No incidents reported.

Sep 10, 2018
Resolved - We have confirmed that that Delivery receipts for MMS are being successfully sent
Sep 10, 14:03 PDT
Monitoring - We are observing that Delivery receipts for MMS are being successfully sent. We will continue to monitor the system.
Sep 10, 12:05 PDT
Investigating - Delivery receipts for MMS sent from some US Short Codes towards Sprint handsets are missing, and mobile-originated MMS messages sent toward Twilio shortcodes are delayed. We are working with our carrier partner to resolve both issues and will provide additional information as it becomes available.
Sep 10, 08:36 PDT
Resolved - All services are operating normally.
Sep 10, 01:16 PDT
Investigating - We have detected an increase in call failures for calls to some Twilio phone numbers in Kenya due to a carrier fault. We have escalated the issue with the carrier and will provide more information as it becomes available.
Sep 9, 13:39 PDT
Sep 9, 2018
Resolved - All systems are functional.
Sep 9, 10:57 PDT
Investigating - Changes made to Programmable Wireless SIM status for SIMs managed through the T-Mobile USA network are delayed due to a carrier issue. We are working with the carrier to resolve the problem and will provide additional information as it becomes available.
Sep 9, 08:35 PDT
Sep 8, 2018
Resolved - All systems are functioning normally.
Sep 8, 19:16 PDT
Update - The carrier has confirmed that messages are being received at the target handsets, there is only an issue returning delivery receipts. We will update when we have additional information from the carrier.
Sep 8, 15:25 PDT
Identified - Our systems have detected a delay in delivering MMS messages to Sprint handsets. We have escalated the issue with the carrier and will update this page when we have additional information.
Sep 8, 15:15 PDT
Resolved - Messages to NetOne Zimbabwe are being delivered normally at this time.
Sep 8, 15:14 PDT
Investigating - Beginning at approximately 7:20 Pacific Time, our systems detected an increase in delays delivering SMS messages to users on the NetOne Zimbabwe network. The issue appears to be an issue at NetOne, as all intermediate carriers are failing to deliver messages to users on this network. We have escalated the issue with our carrier partners and will update this page when resolved.
Sep 8, 08:31 PDT
Sep 7, 2018

No incidents reported.

Sep 6, 2018
Resolved - All services are operating normally.
Sep 6, 23:19 PDT
Investigating - We are currently investigating an issue with Programmable Fax. Approximately 30% of inbound fax attempts are resulting in an error. Our engineering team is working to resolve the issue.
Sep 6, 12:43 PDT
Resolved - From 2:11pm PST to 2:38pm PST today, Programmable SMS customers were experiencing delivery delays to some of our US Short Codes. Our carrier partner has addressed the issue, and service is back to normal.
Sep 6, 15:00 PDT
Resolved - All services are operational.
Sep 6, 11:26 PDT
Update - Our engineers are continuing to work with our carrier partner to resolve this issue. We will provide additional information as quickly as possible.
Sep 6, 08:07 PDT
Identified - We are experiencing delivery issues for MMS sent from US Short Code towards Sprint handsets. Our engineers are working with our carrier partner to resolve the issue. We will provide additional information as quickly as possible.
Sep 6, 07:24 PDT
Resolved - All services are operating normally.
Sep 6, 06:30 PDT
Monitoring - The delivery issues for messages sent and received from US Short Code for Sprint handsets is resolved. Our engineering team will continue to monitor the service.
Sep 6, 06:19 PDT
Identified - We are experiencing delivery issues for messages sent and received from US Short Code for Sprint handsets. Our engineers are working with our carrier partner to resolve the issue. We will provide additional information as quickly as possible.
Sep 6, 05:52 PDT