SMS Delivery Delays and Failures to NetOne Network in Zimbabwe

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays and failures when sending messages to NetOne network in Zimbabwe. This incident has been resolved.

Posted Jul 08, 2025 - 08:43 PDT

Monitoring

We are observing recovery in SMS delivery delays and failures when sending messages to NetOne network in Zimbabwe. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 08, 2025 - 07:44 PDT

Update

We are continuing to experience SMS delivery delays and failures when sending messages to NetOne network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Jul 07, 2025 - 16:20 PDT

Update

We are continuing to experience SMS delivery delays and failures when sending messages to NetOne network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jul 07, 2025 - 08:23 PDT

Update

We are continuing to experience SMS delivery delays and failures when sending messages to NetOne network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 07, 2025 - 04:15 PDT

Update

We are continuing to experience SMS delivery delays and failures when sending messages to NetOne network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 07, 2025 - 02:15 PDT

Investigating

We are experiencing SMS delivery delays and failures when sending messages to NetOne network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 07, 2025 - 01:15 PDT

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).