Status
Welcome to the Twilio status page. Here you will find real-time information about status of our services.
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February 2017

Delay in message logs
This incident has been resolved.
Feb 21, 11:25-13:52 PST
Degraded Service for Inbound Calls in France (+3397)
Inbound calls in France (+3397) are fully operational.
Feb 19, 21:11 - Feb 20, 00:01 PST
Phone number search failures in Console.
All services are fully operational.
Feb 16, 16:38-18:19 PST
Intermittent SMS formatting issues.
Messaging is fully operational.
Feb 16, 12:32-14:15 PST
Phone Number search failures in Console.
Phone number query capabilities in the console are confirmed fully operational.
Feb 16, 10:39-11:15 PST
Intermittent SMS message formatting issues in US
We have confirmed resolution for issues with scrambled SMS message bodies from our carrier partner. All services remain fully operational.
Feb 16, 08:45-11:15 PST
Messaging Delays on a Subset of US Short Codes
This incident has been resolved. All systems operating normally.
Feb 15, 11:01-11:39 PST
Authy API Outage
We have fully resolved the issue with the Authy API. Outage window was from 1:44am PST to 2:19am PST (9:44am UTC to 10:19am UTC).
Feb 15, 02:15-02:32 PST
Elevated HTTP 500 errors for Phone Number Updates
We have fully resolved the issue.
Feb 13, 16:46-22:40 PST
Degraded Service for inbound calls in Recife, Brazil (+5581)
We have resolved the issue impacting inbound calls in Recife, Brazil (+5581)
Feb 13, 09:15-10:41 PST
We are currently experiencing issues with Porting Numbers from the Console
All systems have recovered.
Feb 10, 11:06-11:36 PST
Delays in looking up messages in Console and REST API
All systems are normal.
Feb 8, 12:48-21:05 PST
Degraded Service for receiving calls in Mexico
All services are now operating normally.
Feb 8, 17:38-19:40 PST
Issues reaching a subset of UK Toll-Free Numbers
All services are operating normally
Feb 7, 01:48-02:21 PST
Elevated DNS Resolution Errors to GoDaddy Domains
All issues with GoDaddy DNS have been resolved.
Feb 6, 14:54-18:52 PST
Delayed SMS message delivery from short codes towards T-Mobile USA
All issues with messages reaching T-Mobile from Shortcodes have been resolved.
Feb 6, 07:53-16:09 PST
HTTP 500 errors modifying in-progress calls
From 3:37:16PM PT to 3:41:18PM PT, REST API requests to modify in-progress calls were returning HTTP 500 errors. Our engineers have resolved the issue.
Feb 2, 16:04 PST
Delayed US short code messages on T-Mobile
The delivery delays to the T-mobile network are resolved, and the service is operating normally.
Feb 1, 12:54-15:04 PST

January 2017

Degraded SMS Deliverability for EE 4G in the UK
This incident has been resolved.
Jan 31, 11:10-16:30 PST
Degraded Service for receiving calls in Brazil - São José dos Campos (+5512)
This issue has been resolved. Calls to +5512 numbers are completing normally.
Jan 26, 09:14-09:40 PST
Authy: Increase in phone number validation failures.
All services are working normally at this time.
Jan 25, 14:34-16:01 PST
Inbound connectivity to some Brazil Twilio numbers
All services are working normally at this time.
Jan 23, 19:29-20:04 PST
Degraded SMS messages service in the UK
All services are working normally at this time.
Jan 23, 02:34-06:51 PST
Degraded Service receiving International Calls in Hong Kong
The issue impacting International calls to Hong Kong numbers has been resolved.
Jan 21, 11:46-17:24 PST
Small percentage of Inbound SMS unreceived in Australia
All services are operating normally.
Jan 15, 02:43-03:23 PST
Short code delays to some T-Mobile subscribers in the US
All services are operating normally.
Jan 13, 12:08 - Jan 14, 01:33 PST
Delays processing recordings
All delayed Recordings are now available via the REST API.
Jan 13, 17:10-18:26 PST
Intermittent issues in submitting support tickets
Intermittent issues in submitting support tickets have been resolved and all service are operating normally at this time.
Jan 12, 05:36-06:41 PST
Increase in Outbound SMS failures to India
Outbound SMS failures to India have been resolved and Programmable SMS is operating normally at this time.
Jan 11, 01:17-02:44 PST
Inbound connectivity to some Brazil Twilio numbers
We have resolved an issue with connectivity of some inbound calls to Twilio phone numbers in Sao Paulo and Rio de Janeiro, Brazil. Service was impacted from 19:43 GMT - 19:57 GMT. The service has fully recovered, and is now operating normally.
Jan 9, 13:17-13:41 PST
Short code message delivery delays toward T-Mobile
This issue has been resolved. All systems are operating normally.
Jan 6, 11:24-17:22 PST
High latency in requests to retrieve Recording and Transcription resources.
This issue has been resolved. All systems are operating normally.
Dec 31, 20:15 - Jan 1, 02:03 PST

December 2016

Outbound Tollfree SMS delivery delays
Tollfree SMS delays have been resolved.
Dec 29, 09:18-10:08 PST
Degraded Service for receiving calls in Brazil - Rio de Janeiro (+5521)
We have resolved the issue with our carrier partner.
Dec 29, 05:32-08:00 PST
Delays and intermittent call setup failures
This issue has been resolved. All systems are operating normally.
Dec 22, 02:10-02:45 PST
Degraded Service For Inbound Calls To Brazil
All numbers in Brazil are operating normally at this time.
Dec 21, 04:40-04:55 PST
Degraded Service for receiving calls in Brazil - Rio de Janeiro (+5521)
All systems are operational at this time.
Dec 20, 11:04-12:51 PST
MMS from Shortcode delivery delay to US mobile numbers
All systems are operational at this time.
Dec 12, 06:12-07:42 PST
SMS on Toll Free US/CA numbers failing
This issue has been resolved and new messages are being delivered in real time. Messages sent during the issue will not be delivered.
Dec 9, 12:03-13:21 PST
Message delivery from long codes to/from Verizon numbers and from some short codes to all carriers delayed.
All services are back to normal. We are still investigating older queued messages.
Dec 7, 15:32-20:20 PST
15 minute delays for outbound MMS
From 11:46:25 AM - 12:00:28 PM PST, service for mobile-terminated MMS messages (MMS messages sent from Twilio) was degraded due to a carrier issue. All messages were delayed for up to 10 minutes. For some Twilio short codes, all MMS messages sent during this period failed. The issue has now been resolved.
Dec 7, 12:25 PST
Elevated error rates sending messages with Alpha Sender ID in selected regions
This incident has been resolved.
Dec 6, 06:10-07:12 PST
Intermittent Inbound Delivery Delays to a Small Percentage of Non-US Numbers
All services are operating normally.
Dec 4, 15:37-22:06 PST
Intermittent Inbound Delivery Delays to a Small Percentage of Non-US Numbers
All services are operating normally.
Dec 1, 16:47-17:33 PST

November 2016

Delay in delivery of MMS messages
Delivery of MMS messages in US/CA has been restored and operating normally at this time.
Nov 29, 11:04-13:14 PST
Delays in SMS delivery from US shortcodes to T-Mobile Numbers
The message queues have cleared and the service is operating normally at this time.
Nov 28, 14:24-17:15 PST
Degraded SMS delivery for Alphanumeric Sender IDs in Philippines
Degraded SMS delivery for Alphanumeric Sender IDs in Philippines has been resolved and SMS delivery for Alphanumeric Sender IDs in Philippines is operating normally at this time.
Nov 25, 01:04-02:30 PST
REST API returning elevated levels of HTTP 404 responses
All services are operating normally at this time.
Nov 21, 10:36-11:09 PST
Delays in payment processing
All services are operating normally at this time.
Nov 19, 07:53-08:15 PST
Delayed Data on GET Requests for Programmable SMS
The backfill of earlier delayed data has completed. Message data is now fully available through the REST API.
Nov 17, 08:55-21:57 PST
Some outgoing MMS messages from Short Codes failing
MMS delivery is operating normally at this time.
Nov 13, 15:25-17:28 PST
Increase in failed MMS messages
MMS delivery is operating normally at this time.
Nov 13, 13:47-14:48 PST
Intermittent issue impacting Rio de Janeiro (+5521) voice calls.
We have resolved the issue fully.
Nov 10, 08:17-14:29 PST
Intermittent issue impacting delivery receipts for SMS in Brazil. Message delivery is not impacted.
We have confirmed resolution of this issue.
Nov 10, 07:57-12:34 PST
Issue with SMS delivery from Twilio Toll-Free numbers
The issue impacting SMS delivery from Twilio Toll-Free phone numbers is resolved.
Nov 9, 10:35-12:14 PST
Delayed data on /messages API
The engineering team has completed the backfilling of messages effected by the incident. At this point, the /messages API is operating normally.
Nov 8, 10:12-23:43 PST
Delayed data on /Messages API
The /messages API is fully operational. Information for all new messages will be available via the /messages API without delay. The engineering team will backfill information for messages that were affected by the incident.
Nov 7, 14:21-21:20 PST
Delayed data on /Messages API
Messages sent after 10:55am PST are available without delays through the /Messages API. Our engineering team will continue to monitor the system and backfill messages that were affected by the incident. The backfill action will complete over the next few hours.
Nov 7, 09:50-10:55 PST
Delays in Debugger alert notifications
All systems are operating normally.
Nov 4, 16:51-17:55 PST
Degraded service for Recording
All services are operating normally at this time.
Nov 3, 14:47-16:29 PST

October 2016

API errors querying for Message Logs
All services are operating normally at this time.
Oct 28, 10:52-13:16 PST
Failures when adding participants to conferences
From 11:22am to 11:25am pacific time we experienced failures with new participants joining conferences. Existing participants in ongoing conferences were not affected. Services have recovered, we are continuing to monitor.
Oct 25, 11:40 PST
DTMF failures on voice calls
All services are operating normally at this time.
Oct 25, 10:27-11:35 PST
Inbound Messages Stuck in Queued State
All services are operating normally at this time.
Oct 24, 15:34-15:58 PST
Errors when processing TwiML
All services are operating normally at this time.
Oct 24, 11:42-12:50 PST
DNS resolution issues
This incident has been resolved.
Oct 21, 09:38-15:29 PST
Increased error rates for fetching TwiML and webhook requests
All systems are operating normally
Oct 21, 05:42-06:52 PST
Issue with Inbound Voice Calls to United Kingdom Toll Free Numbers
We have resolved the issue impacting Toll Free Inbound Calls in the UK. The issue occurred between 13:33 BST (12:33 UTC) and 14:36 BST (13:36 UTC).
Oct 21, 06:20-06:52 PST
Failures in request to cancel calls using the Programmable Voice API
The programmable Voice API is now working as designed.
Oct 20, 10:00-12:53 PST
Problems receiving inbound messages to Mexico, Chile, China and Taiwan Twilio numbers
The service is fully restored by our carrier partner, messages now successfully arrive to Twilio numbers in Mexico, Chile, China and Taiwan.
Oct 20, 00:42-01:02 PST
Investigating issues with WebRTC client
All services are operating normally at this time.
Oct 18, 12:04-12:36 PST
Degraded Service for Inbound Calls to Numbers in Rio de Janeiro, Brazil
Our carrier partner has resolved the issue with the inbound calls to Twilio numbers in Rio de Janeiro, Brazil. The inbound calls to numbers in Rio de Janeiro, Brazil are fully functional again.
Oct 16, 19:32 - Oct 17, 06:42 PST
Increased Programmable Voice errors across multiple regions
Programmable Voice services are operating normally across all regions at this point.
Oct 15, 09:20-09:59 PST
Some Short Code messages failed to send in North America
A very small percentage of short code traffic starting at 9:57am PT, increasing to a large percentage between 3:41pm and 4:14pm failed to be sent in North America. Long code messages were not impacted. All services are operational at this time.
Oct 14, 17:39 PST
Increased error rates in fetching messagelist and instances. Message feedback functionality unavailable.
We have started the backfill operation which will complete within the next few hours. All services are operational at this point.
Oct 14, 12:57-13:37 PST
Support Services - Console and Zendesk ticket interfaces are out of service
Our helpdesk issues have been resolved and the support system is operating normally.
Oct 13, 11:25-13:27 PST
Increased HTTP 500s from Network Traversal Service /Tokens endpoint
The Network Traversal Service /Tokens endpoint is working normally at this time. The service returned an increased number of HTTP 500 responses from 8:39am to 8:59am Pacific Time.
Oct 12, 09:05-09:09 PST
Inbound SMS down to some German Twilio numbers
We have resolved an issue with receiving inbound SMS messages on a subset of our German phone numbers. Our messaging service is now operating normally.
Oct 11, 11:05-13:45 PST
Issue with undelivered SMS on UK mobile numbers
UK inbound messages are now delivering normally. All systems operational.
Oct 5, 16:08 - Oct 6, 04:04 PST
Missing Console Navigation Links in Japanese Site
All Console navigation links have been restored.
Oct 4, 21:13-21:34 PST
Degraded inbound USA voice traffic
US inbound calls are completing normally. All systems operational.
Oct 4, 08:01-09:08 PST
www.twilio.com/docs unavailable
Our engineers have restored access to our technical documentation at www.twilio.com/docs. We sincerely apologize for the service disruption. All systems are fully operational.
Oct 2, 21:56 - Oct 3, 00:09 PST

September 2016

Choppy audio for ~15k US calls connecting PSTN to/from SIP endpoints between 6:10am - 7:00am PDT
Between 6:10am and 7:00am PDT, ~15k US calls connecting PSTN to/from SIP endpoints may have experienced choppy audio. The problem has been resolved and all products are operating normally since 7:00am PDT.
Sep 29, 10:43 PST
Message logs delayed and low rate of HTTP 500 responses to Message Feedback REST API
All systems are operating normally at this time. The data returned by the Message List and Message Instance REST API resources may be slightly delayed for some customers. Processing on these delayed records is in progress and will complete shortly.
Sep 26, 12:43-17:20 PST
Elevated error rates across all regions
All services are operating normally.
Sep 26, 05:10-05:44 PST
Small percentage of MMS inbound message undeliverable in the US
We have resolved the incident. MMS capabilities are functioning normally.
Sep 22, 13:14-17:37 PST
Audit events are delayed
This incident has been resolved. All audit events are processing normally.
Sep 17, 21:30-22:31 PST
Elevated error rate for TwiML requests from 9:57 AM - 10:08 AM PDT
From 9:57 AM to 10:08 AM PDT Twilio saw an elevated error rate for TwiML requests. This issue is now resolved.
Sep 14, 10:27 PST
Decrease in deliverability of SMS to France (+33)
We have worked with our carrier partner to resolve the issue. The delivery rates are back to normal at this time.
Sep 13, 09:09 - Sep 14, 02:46 PST
Decrease in inbound SMS messages from Verizon numbers in the US
Further investigation has revealed ~60% of inbound SMS messages were dropped on Verizon & subset of US Short Codes. Additionally ~60% of outbound SMS on Verizon and a subset of US Short Codes had a SENT status instead of DELIVERED.
Sep 13, 10:05-10:26 PST
Inbound and Outbound MMS Content-related Notifications Failed to be Filed
Services successfully restored for inbound and outbound MMS Content-related notifications.
Sep 8, 12:59-13:06 PST
Inbound and Outbound Non-Delivery with some US Twilio Numbers
Affected numbers have been successfully restored.
Sep 7, 09:47-12:31 PST
Degraded Service For Inbound Calls To Brazil
Our carrier partner in Brazil has confirmed that the issue was their own, and that it was corrected at 6:55 AM PDT. All numbers are operating normally at this time.
Sep 4, 07:01-07:19 PST

August 2016

IP Messaging is experiencing higher than expected latency
IP Messaging latency has returned to expected levels.
Aug 30, 06:19-07:33 PST
Incoming calls for Programmable Voice clients are experiencing intermittent failures
This incident has been resolved.
Aug 30, 06:43-07:10 PST
Degraded Service For Inbound Calls To Brazil
Inbound call service to Brazil has been restored.
Aug 28, 16:58-17:07 PST
Message deliverability service interruption in US
T-mobile has restored service to their messaging platform. All services are fully operational.
Aug 26, 10:55-11:19 PST
Help Center and Ticket Submission Unavailable at present
This incident has been resolved.
Aug 26, 09:48-11:09 PST
Investigating reports of voice call quality degradation
Our engineers have resolved an issue with voice call quality degradation impacting less than 5% of outbound calls to USA numbers. All services are fully operational.
Aug 26, 08:18-09:20 PST
A small percent of DLRs processed incorrectly
Between 3:08pm and 3:22pm PDT, 2.6% of delivery receipts for SMS messages had an incorrect status. All services are fully operational.
Aug 25, 16:54 PST
Dropped or missing audio on a percentage of voice calls in US
We have resolved the issue for all inbound calls.
Aug 24, 11:39-12:49 PST
Degraded performance - Programmable Voice
Between 11:04am and 11:24am the Twilio Programmable Voice stack experienced an issue where new calls would get queued, but would not get dialed. This affected a number of Programmable Voice customers using PSTN dials, Client dials, Conference dials. Our engineers have restored the service and all systems are operational at this time.
Aug 19, 11:26-12:13 PST
Outage on Programmable Video calls
Programmable Video is operating normally at this time. The service was unavailable from 3:09pm to 3:23pm Pacific Time.
Aug 16, 15:21-15:28 PST
Outage on Programmable Video calls
Programmable Video is operating normally at this time. The service was unavailable from 1:42pm to 2:35pm Pacific Time.
Aug 16, 14:29-14:45 PST
Inbound & Outbound failures on some US Shortcodes
Services have been restored, all Shortcodes are operating normally.
Aug 16, 09:59-10:18 PST
Inbound voice failures
Service has been restored and is operating normally.
Aug 15, 19:06-19:41 PST
Small number of inbound SMS marked as failed
Between 3:05 PST & 3:25 PST a small number of inbound SMS messages were marked as failed. No webhooks were fired for those messages. All services are operating normally now.
Aug 15, 19:01 PST
Degraded Service For Inbound Calls To Brazil
This incident has been resolved.
Aug 14, 08:57-10:31 PST
Brief period of degraded audio quality in Programmable Voice WebRTC Client
Network performance has returned to normal and remained stable since 7:52am Pacific Time. We are continuing to investigate the root cause of the brief increase in packet loss.
Aug 10, 08:03-08:48 PST
Some customers are unable to play recordings in the console
The issue was identified as a Console bug and will be fixed asap. The recordings can be downloaded or played from the portal as a workaround (https://www.twilio.com/user/account/log/calls).
Aug 8, 01:32-02:07 PST

July 2016

Increased latency fetching recordings
All services are fully operational.
Jul 25, 10:19-13:01 PST
Elevated inbound voice call quality issues
All services are fully operational.
Jul 24, 13:10-18:39 PST
Elevated inbound voice call quality issues
All services are fully operational.
Jul 23, 10:51-14:21 PST
Investigating elevated call quality errors
We have determined the source of call quality errors are unrelated to Twilio Client. All services are fully operational.
Jul 23, 04:41-08:27 PST
Inbound call failures in Brazil
Our carrier partner has restored service in Brazil. We will continue monitoring. All services are fully operational.
Jul 22, 18:00-19:58 PST
Inbound call failures in Brazil
Inbound voice services in Brazil are now operating normally.
Jul 21, 12:18-12:37 PST
Usage API service interruption
All systems are operating normally
Jul 20, 10:55-11:15 PST
Elevated Error Rates across multiple services
All systems are operating normally
Jul 20, 08:15-09:22 PST
Elevated error rates across multiple services
All services are fully operational.
Jul 19, 11:39-11:39 PST
Elevated error rates for Global Conferencing
The service is fully operational.
Jul 19, 08:56-08:56 PST
Programmable Voice experienced elevated API errors for a small duration
Programmable Voice experienced elevated API errors between 3:28pm to 3:31pm pacific time. The issue is resolved and we are continuing to monitor.
Jul 13, 16:09 PST
Issue with programmable voice resulted in dropped calls
We have detected and resolved a brief partial outage that resulted in some dropped calls between 10:26am and 10:31 am Pacific time. Issue is resolved and we are continuing to monitor.
Jul 12, 10:54 PST
Issues with delivery of some outgoing short code SMS
Outgoing SMS short codes are processing normally.
Jul 9, 23:17 - Jul 10, 00:40 PST

June 2016

Elevated errors for Twilio Client Web and Mobile
Client Web and Mobile errors have subsided. All services are fully operational.
Jun 29, 21:31-22:13 PST
Issues with SMS delivery failures from North American Toll Free numbers
Message delivery is working normally. All queued messages have been processed.
Jun 27, 13:52-14:59 PST
Elevated errors with incoming calls to Brazil phone numbers
This incident has been resolved. All calls to Brazil phone numbers are now functioning. The service is fully operational.
Jun 16, 11:52-16:35 PST
Elevated error levels on Twilio's API
Between 12:04 - 12:06 PM PDT, we experienced an elevated error rate for all API requests. This issue has been resolved and all systems are working normally.
Jun 15, 12:35 PST
Elevated error rates for Programmable Voice
At 4:53pm we experienced elevated error rates for in-progress calls. During this time customers would be unable to modify in-progress calls using the Calls API
Jun 13, 18:02 PST
Call failures for programmable voice, client and SIP in Australia
Australian traffic for Twilio Client for Web and Mobile has been restored.
Jun 4, 22:48 - Jun 5, 01:16 PST
Programmable Video product experienced errors when attempting to place new video calls.
For a period of 16 minutes, between 11:18am and 11:34am PDT, customers using the Programmable Video product experienced errors when attempting to place new video calls. This issue has been resolved and all systems are working normally.
Jun 2, 12:19 PST
Calls to Netherlands T-Mobile are dropping after several seconds
The issue was been resolved and the traffic is back to normal now. Outgoing calls to Netherlands T-Mobile are terminating normally.
Jun 2, 05:33-06:20 PST

May 2016

Elevated error rates for Taskrouter
All systems are operating normally.
May 31, 14:53-15:58 PST
Conference in Japan is operating normally
Twilio Conference is now operating normally in our Japan Region. Our engineers continue to monitor.
May 24, 12:42-12:44 PST
Call failures on inbound calls to numbers in Israel
Our carrier partner has confirmed that inbound calls to Israel number are functioning again. The service is fully operational.
May 23, 01:51-10:42 PST
Call failures on inbound calls to numbers in South Africa
Our local carrier partner has resolved the issue. Inbound calls to numbers in South Africa should are operational now.
May 21, 16:44 - May 22, 01:11 PST
US Long Code MMS Messages are missing delivery receipts
This issue has been resolved. All systems are functioning normally.
May 20, 12:36-16:49 PST
Elevated outbound call failures for Programmable Voice SIP and SIP Trunking in the US
This issue has been resolved, and operating as normal.
May 19, 12:33-14:29 PST
Delayed delivery for a percentage of US short code messages
This issue has been resolved.
May 19, 12:11-14:08 PST
Call failures on inbound calls to landline numbers in Mexico
Between 8.45am PDT and 9.00am PDT we experienced a high percentage of inbound call failures to Twilio landline numbers in Mexico. Our carrier partner has resolved the issue and inbound calls are operating normally.
May 19, 10:23 PST
Brief service interruption with Twilio Console
Twilio Console and Account Portal experienced a service interruption between 10:19:21 AM to 10:24:57 AM PST. The issue has been fixed and systems are operating normally.
May 17, 10:41 PST
Call failures on inbound calls to landline numbers in Mexico
Our carrier partner has resolved the issue and inbound calls to landline numbers in Mexico are operating normally at this time.
May 14, 02:04-05:03 PST
Issues with Authy Dashboard login
This incident has been resolved.
May 13, 18:26-18:59 PST
SMS Short Code Delivery Issues for Sprint handsets
This incident has been resolved.
May 12, 12:20-20:03 PST
Intermittent problems with Twilio shortened URLs in SMS messages
This incident has been resolved.
May 6, 13:34-14:38 PST
Retrieval of messages information is delayed
All message information is caught up.
May 2, 08:30 - May 3, 16:53 PST

April 2016

Increased latency and intermittent timeouts sending messages with Programmable Messaging.
Twilio Engineering has deployed and confirmed a fix. Messaging latency has dropped to normal levels, and the issue is now resolved.
Apr 28, 19:44-19:58 PST
Elevated error levels on Programmable Voice /Calls API
This incident has been resolved.
Apr 28, 12:47-13:02 PST
Delays in Notifications
Our engineers have fixed the issue affecting the flow of IP Messaging and SIP Trunking notifications. All the notification queues have cleared.
Apr 26, 14:41 - Apr 27, 00:16 PST
Issues with incoming calls to some Brazil phone numbers
We experienced an issue with incoming call completion to a subset of our phone numbers in Brazil between 4:30 and 5:00pm, PDT. We have worked with our carrier partners there and the service is now restored.
Apr 26, 17:19 PST
Phone number lookup for Caller Name resulting in 500 errors
This incident has been resolved.
Apr 26, 12:53-13:28 PST
Elevated Conference error rates on new participants in all regions
This incident has been resolved.
Apr 25, 14:24-15:02 PST
Email Notification Delays
This incident has been resolved.
Apr 25, 11:15-14:47 PST
Degradation in Usage API
The service is operating normally.
Apr 23, 12:56-14:09 PST
Increased error levels across multiple services
This incident has been resolved.
Apr 21, 14:08-14:23 PST
Elevated carrier filtering sending SMS messages to T-Mobile
We have resolved carrier filtering issue. Sending messages from Toll Free numbers (+18xx) to T-Mobile network is working normally.
Apr 20, 15:06-22:15 PST
Intermittent US T-Mobile SMS Issue
The service is operating normally at this time
Apr 19, 03:59-11:36 PST
Large Percentage of Brazilian Phone Numbers are unavailable
The service is operating normally.
Apr 18, 14:23-19:25 PST
Monitor Alerts are experiencing a processing delay
We have resolved the processing delay for Monitoring Alerts.
Apr 15, 11:45-12:49 PST
Elevated error rates for Programmable Voice
All systems are operating normally.
Apr 12, 14:30-15:33 PST
Elevated error rates for Programmable Voice
Between 9.42am and 9.43am PDT we experienced increased error rates for Programmable Voice service that caused a small percentage of new call attempts to fail. The service is operating normally.
Apr 12, 11:51 PST
Fraction of Regional Italian phone numbers are unavailable.
All systems are operating normally at this time.
Apr 9, 07:25-15:09 PST
A fraction of European phone numbers are unavailable
All systems are operating normally at this time
Apr 7, 13:06 - Apr 8, 01:56 PST
jp.twilio.com is inaccessible
We have resolved the incident. All systems are normal.
Apr 7, 18:47-20:14 PST
A portion of call dequeue operations failing
All systems are operating normally at this time.
Apr 6, 20:48-22:26 PST
Elevated filtering on sending SMS messages in the U.S. and Canada
All systems are now operating normally.
Apr 6, 12:06-13:52 PST
Transcriptions service interruption
The issue with the intermittent transcription service failures is now resolved and the service is operating normally at this time.
Apr 5, 19:18-20:23 PST
Outgoing calls from Twilio Client WebRTC temporarily unavailable for some users.
From 1:09pm until 1:54pm Pacific Time, some customers were not able to initiate outgoing calls from Twilio Client WebRTC endpoints. Incoming calls toward Twilio Client WebRTC endpoints were not affected. Only customers who use subaccounts, and had shared a TwiML application from a parent subaccount with that account’s children, were impacted by this issue. The issue has now been resolved.
Apr 4, 14:41 PST
Voice Degradation
From 10:40am to 11:12am PDT we detected call degradation on Elastic SIP Trunking and inbound Programmable Voice. Impacted calls during this time would have seen high call setup latency and degraded audio quality, this has since been resolved.
Apr 4, 12:12 PST
Twilio JavaScript Client version 1.2 initialization is failing with errors
The Twilio JavaScript Client version 1.2 is operating normally.
Apr 4, 08:24-08:58 PST
Malformed URLs returned for retrieving recordings
Between 3/31 10:48am PDT and 4/1 5:28am PDT a small percentage of TwiML responses contained a malformed URL for retrieving recordings. This issue has been corrected and all systems are working normally.
Apr 1, 05:51 PST

March 2016

Twilio API service interruption
The service is operating normally.
Mar 30, 11:20-11:35 PST
Intermittent Delays in MMS Message Delivery
MMS message delivery has been restored to normal operation.
Mar 29, 18:39-21:11 PST
Service interruption in placing calls with Twilio Client
Between 7.11pm PDT and 7.24pm PDT, a portion of the Twilio Client calls were unable to connect. Ongoing calls and incoming calls were not affected. This issue has been resolved and all systems are operating normally.
Mar 29, 19:32 PST
Brief increase in error rate sending SMS Messages
At 3:25pm Pacific Time, an issue occurred resulting in a small number of HTTP 500 responses to requests to send SMS messages through Twilio’s REST API. The issue has since been identified and resolved.
Mar 28, 16:40 PST
Long Code SMS Delays to Sprint in the US
Long Code SMS service with Sprint in the US is completely restored.
Mar 25, 09:23-13:00 PST
Outgoing SMS delivery issues from some Mexico numbers
SMS Delivery issues from some Mexico numbers is not Resolved and expected to persist into next week. We are working with our partner to resolve the issue. This is the final update, further communication will be provided via customer support.
Mar 23, 11:40 - Mar 25, 11:44 PST
Incoming Phone Numbers API issue
This service is operating normally at this time.
Mar 21, 11:17-19:03 PST
Degraded performance of the Lookup service
This service is operating normally at this time.
Mar 18, 23:39 - Mar 19, 01:31 PST
Errors setting Status Callback on new purchased numbers
We have resolved the issue affecting setting the StatusCallback parameter for IncomingPhoneNumbers via the Twilio API. The system is operating normally.
Mar 14, 13:16-14:01 PST
Delays with SMS Status Callbacks
We have resolved the issue with delayed SMS status callbacks. We are currently replaying any affected message status callbacks.
Mar 14, 13:01-13:25 PST
SMS Configuration issue
We have resolved the issues with setting SMS applicationSIDs when provisioning new Phone Numbers. The service is fully operational.
Mar 11, 15:55-18:33 PST
Porting Tool Unavaliable
The service is operating normally at this time.
Mar 10, 12:10-15:55 PST
Twilio.com and Twimlbin.com unavailable
All services are operating normally at this time.
Mar 10, 06:52-07:16 PST
Twilio.com and Twimlbin.com unavailable
All services are operating normally.
Mar 10, 01:52-02:22 PST
Authy connection issue
The service is operating normally.
Mar 8, 14:05-14:13 PST
Delays in processing of inbound and outbound long code MMS
Inbound and outbound long code MMS service is operating normally.
Mar 4, 02:00-03:59 PST
Trial accounts can not purchase phone numbers
Phone numbers is operating normally.
Mar 3, 18:24-18:32 PST
Usage data unavailable in Account Portal
Account portal is operating normally.
Mar 3, 07:37-08:25 PST

February 2016

Degraded Voice Calls to Brazil
The service is operating normally at this time.
Feb 29, 08:44-09:24 PST
SMS delivery issue from/to certain short codes
We have verified that the backlogs of queued messages have cleared and message delivery has returned to normal. The service is operating normally at this time.
Feb 26, 18:51-22:21 PST
Intermittent errors in establishing conferences
Conference service is operating normally
Feb 26, 17:02-17:23 PST
Twimlbin.com currently unaccessible
Twimlbin.com is operating normally at this time.
Feb 26, 01:07-01:20 PST
API partial outage
We have resolved the SSL issues for some outbound calls. Services are operating normally.
Feb 24, 23:06-23:34 PST
Degraded Voice Calls to Brazil
We have confirmed voice service restoration in Brazil.
Feb 24, 10:30-11:02 PST
Elevated Errors for Number Porting Requests
We have resolved the issue that resulted in elevated error rates for number porting requests. The service is operating normally.
Feb 23, 12:16-12:24 PST
Failing TaskRouter Requests
The service is operating normally at this time.
Feb 16, 12:11-15:38 PST
Delays in Processing Transcriptions
The service is operating normally at this time.
Feb 16, 09:08-10:56 PST
Some SIP PCAP Logs unavailable for download
The SIP PCAP Logging service is now operational. PCAP Logs for calls on 2/15/16 between 7:25pm and 8:49pm PST are not available for download.
Feb 15, 22:08 PST
Elevated Filtering for Long Code Outbound SMS to US Carriers
Thank you for your patience! All systems are now operating as designed.
Feb 12, 09:43 - Feb 14, 12:00 PST
Intermittent SMS Delivery Failures in Mexico
We have restored service in Mexico.
Feb 12, 16:12-16:22 PST
Elevated Error Rates for Global Conferences
Global Conference Services have been restored.
Feb 12, 12:11-12:35 PST
REST API experienced a brief period of elevated error rates
We have identified an issue that resulted in elevated error rates at 2:30pm PST for 1 minute. Service has been restored. Team is continuing to monitor.
Feb 11, 14:51 PST
Degraded performance: programmable voice
We are experiencing service degradation in our Japanese data centers with a longer than usual call setup between 11:11 to 11:24; services restored and functioning normally at this time.
Feb 8, 23:48 PST
Elevated error rates for Usage API and Account Portal
All services have been restored.
Feb 6, 09:58-12:49 PST
Service interruption with Flash calls
All systems are operating normally. We continue to monitor the traffic.
Feb 3, 21:11-22:32 PST
Degraded performance of inbound SMS in the UK
The issue has been identified with our Carrier partner. We will be reaching out to affected customers for status updates on specific inbound SMS numbers in UK.
Feb 3, 02:12-17:21 PST
Degraded Twilio Client performance in our European datacenter
We have resolved the networking issues affecting a percentage of Client WebRTC and mobile services in our European Datacenter. The service is operating normally.
Feb 3, 02:58-11:29 PST
Long Code SMS Failures to Sprint/AT&T
The service is operating normally at this time.
Feb 2, 17:59-18:19 PST
Intermittent issues with Twilio services in Ireland
All services are operating normally this time. We experienced intermittent degraded performance of Client WebRTC and Mobile calling in European region that caused an increased call setup time for small percentage of the calls. This issue has been resolved.
Feb 2, 08:35-08:43 PST
Degraded performance of account verification service
We experienced degraded performance of our account verification service between 06:24 and 06:28 PT.
Feb 2, 07:07 PST
Degraded performance on outbound text messages through REST API
The service is operating normally at this time.
Feb 1, 09:12-10:07 PST
Degraded performance sending outbound text messages through REST API
Outbound SMS and REST API services are operating normally at this time.
Feb 1, 07:14-07:31 PST
Degraded Performance of Twilio Client in Ireland Region
Twilio Client services are operating normally at this time.
Feb 1, 06:10-06:20 PST

January 2016

Customers unable to download payment history receipt
Service is operating normally.
Jan 29, 19:11-19:40 PST
Issues with CallerID
Services is operating normally.
Jan 29, 13:18-13:27 PST
Degraded Twilio Client performance in Ireland
We experienced degraded performance of the Twilio Client service in the Ireland region between 6:01am and 6:12am Pacific time. Customers may have experienced delays in setting up or mutating some of the Twilio Client calls through the Ireland region.
Jan 29, 06:44 PST
Intermittent issues with Twilio services in Ireland
We experienced intermittent networking issues in our Ireland region between 4:49 and 5:05pm Pacific time . Twilio Conference and Twilio Voice customers may have experienced intermittent issues with their calls during this time.
Jan 28, 17:19 PST
Intermittent issues fetching Conference waitUrl
Service is operating normally.
Jan 28, 13:22-13:30 PST
Client call failure in the European region, incoming and outgoing calls affected
We have experienced an issue where incoming and outgoing calls using Twilio Client were failing in the European region between 13:55 and 14:14 GMT. The issue is now resolved and calls are operational.
Jan 28, 06:37-06:42 PST
No incoming or outgoing calls using SIP, Twilio Client and programmable voice in the Asia Pacific region
The calls are operating normally at this time.
Jan 26, 01:31-02:04 PST
Intermittent timeouts on Twilio.com
Service is operating normally.
Jan 25, 23:02-23:23 PST
Intermittent timeouts on Twilio.com
Service is operating normally.
Jan 25, 22:02-22:49 PST
Intermittent 500 errors for CallsList and Calls instances
Systems are operating normally.
Jan 25, 15:19-16:08 PST
Some of the Twilio US prefixes +1(632) and +1(634) currently unavailable
Our carrier has resolved the issue. All systems are working as designed.
Jan 24, 05:53-12:29 PST
Small number of 500 errors on SMS using Copilot messaging service
This incident has been resolved.
Jan 21, 09:27-11:21 PST
Some Twilio Brazilian Phone numbers are unreachable
The service is operating normally at this time
Jan 21, 04:54-05:42 PST
Some Twilio French Phone numbers are unreachable
The service is operating normally at this time
Jan 20, 01:39-02:32 PST
REST API issues
This incident has been resolved.
Jan 18, 07:35-07:36 PST
Filtering on AT&T and Sprint
All services are operating normally.
Jan 11, 15:04 - Jan 15, 08:55 PST
Network issues in east coast data center
All services are operating normally.
Jan 14, 15:38-18:21 PST
Intermittent issues with Authy verification calls and messages
The service is operating normally at this time.
Jan 13, 01:12-02:27 PST
Disconnection of small percentage of outbound calls to numbers in the USA and Canada
We have resolved the issue causing disconnections affecting a small percentage of outbound calls to numbers in the USA and Canada. Our engineers are continuing to monitor outbound calls to ensure there are no further problems.
Jan 11, 11:38-11:45 PST
Intermittent Client call disconnects
The service is operating normally at this time.
Jan 7, 16:10-19:00 PST
Delays with Transcriptions service
The service is operating normally.
Jan 6, 08:36-09:23 PST
Usage data impacted from 12/21/2015 to 12/27/2015
This service is operating normally at this time.
Jan 1, 11:01-14:00 PST

December 2015

Transcription Services Delay
The service is operating normally at this time
Dec 30, 13:30 - Dec 31, 01:27 PST
Some Participants Could Not Join Conference Calls
This morning, between 6:26-6:31 AM (PT) we experienced an issue in which participants could not join a small percentage of conference calls. Our Engineering Team has identified and resolved the issue. This service is operating normally at this time.
Dec 30, 10:20 PST
Fetching Messages via API returns 500 errors
Service is operating normally at this time.
Dec 29, 09:07-09:28 PST
Delays in helpdesk responses via email
Our helpdesk software is operating normally at this time
Dec 23, 09:23-11:01 PST
Increase in API error rates
This incident has been resolved.
Dec 23, 09:17-10:04 PST
Delays firing Monitor Alert Triggers
Our team is deploying additional capacity to the Alert Triggers system to eliminate delays in firing Alert Triggers. We will be reaching out to affected customers for ongoing status updates.
Dec 14, 11:02 - Dec 18, 16:26 PST
Call quality issues for inbound calls in Brazil
Our carrier partner in Brazil reports a full recovery for all inbound calls. The service is operating normally at this time.
Dec 17, 10:46 - Dec 18, 06:28 PST
Elevated error levels for Rest API services
We experienced elevated levels of errors between 1:36 PM and 1:43 PM PST that affected a subset of REST API calls attempting to send messages, retrieve call information and modify calls state. Services are operating normally at this time.
Dec 17, 14:01 PST
Delays in helpdesk responses via email
Support requests through all channels are now returned to normal processing. The service is operating normally at this time.
Dec 17, 04:33-06:28 PST
Failures in processing Say verb
Twilio experienced elevated error rates in all calls using the Say verb between 7:54 PM and 8:16 PM PST. The system is fully operational, and our engineering continues to monitor.
Dec 14, 20:55 PST
Transcription notification callbacks not sent
From 10:27 AM to 12:13 PM PST we did not send notification callbacks for completed transcriptions.
Dec 14, 12:27 PST
Intermittent service issues with Conference
The service is operating normally at this time
Dec 14, 04:13-05:03 PST
Intermittent service issues with Client
The service is operating normally at this time
Dec 14, 04:15-05:03 PST
Intermittent service issues with PSTN calls
The service is operating normally at this time
Dec 14, 04:18-05:03 PST
Intermittent service issues with Conference
The system is fully operational at this time
Dec 14, 01:29-02:26 PST
Intermittent Errors using the Lookup API
All service is working normally.
Dec 12, 13:56-14:25 PST
Global Conference Errors Occurring
This service is operating normally.
Dec 12, 09:53-09:59 PST
Intermittent delays to multiple SMS carriers in the USA.
System operating normally at this time.
Dec 10, 14:19-17:49 PST
TaskRoute Service Degradation
We experienced issues with our TaskRouter service between 16:42:00 PST and 17:26:00 PST pm. Requests from taskrouter.js were failing. TaskRouter REST requests were not affected during this time, and service is now functioning optimally.
Dec 9, 18:01 PST
Transcription Callback Delays
We have confirmed our partner service provider has restored service, resolving the delayed transcription callbacks. Transcription services are operating normally at this time.
Dec 4, 10:24-16:55 PST
Short Code SMS Failures
We received reports that ATT was experiencing SMS SC failures. ATT has confirmed the issue is resolved. Twilio services remained fully operational. Services are currently operating normally.
Dec 3, 11:37-12:04 PST
Audio Quality Issues - High Jitter
The reported audio issues with one partner carrier have been corrected. Services are currently operating normally.
Dec 2, 11:31-13:43 PST
500 errors in Account Portal
We have resolved the issue causing the Account Portal to return HTTP 500 errors; functionality has been restored. The service is operating normally at this time.
Dec 2, 10:38-10:47 PST
Sporadic 500 errors on Twilio.com webpages
We have identified the source and implemented the solution to resolve the issue causing sporadic 500 errors when accessing Twilio.com. The service is operating normally at this time.
Dec 1, 22:16-23:02 PST
Transcription Callback Delays
The issue with delayed transcriptions is resolved, and the service is currently functioning as normal.
Dec 1, 12:42-14:35 PST
Outgoing Shortcode MMS - Multiple Replies
The service is operating normally at this time
Nov 30, 16:28 - Dec 1, 02:12 PST

November 2015

Degraded audio quality on outbound calls to the UK
All systems are working as designed.
Nov 25, 12:55-13:24 PST
Twilio Toll Free Numbers Experiencing Non-Delivery to ATT Mobile
Toll Free SMS to all carriers is operating as designed at this time.
Nov 24, 12:47-13:35 PST
Twilio service interruption from 3:57pm to 4:01pm PT
We have confirmed that all Twilio services are operating normally at this time.
Nov 19, 16:07-16:13 PST
Network connectivity issues in Australian datacenter
All services are working normally, the issue has been resolved.
Nov 17, 20:22-20:36 PST
Delays in sending outbound messages
All systems are operating normally.
Nov 16, 20:15-20:41 PST
Issues initiating calls in Europe
From approximately 7am PT until 8:01am PT, some outgoing calls in Europe failed due to a problem with one of Twilio’s carrier partners in that region. Twilio has disabled routing via this carrier until their issues are resolved, and all services are working normally at this time.
Nov 10, 08:06-08:45 PST
Delays and dropped calls for some Conferences in Ireland
The conference service is operating normally now.
Nov 10, 07:08-07:10 PST
Increased Error Rates on Usage API and Account Portal.
This incident has been resolved.
Nov 6, 10:40-11:22 PST
Delays on outbound messages
We are seeing message queuing has returned to normal.
Nov 6, 10:50-11:06 PST
Inbound calls to Twilio +33 9 (France) numbers are not available
The issue has been resolved. The problem was related to how our number provider was routing the calls to the +33 9 Twilio numbers.
Nov 6, 02:20-03:48 PST
Timeouts of TwiML requests
All services are operating normally now.
Nov 5, 21:56-22:08 PST
One-way audio issue with record feature
All services are operating normally now.
Nov 5, 19:33-19:36 PST
Issue sending messages using Messaging CoPilot services
We have corrected the configurations of the affected Messaging Services. All services are operating normally now.
Nov 5, 17:52-18:25 PST
Issue creating TwiML Applications
The Account Portal is operating normally at this time.
Nov 4, 14:19-15:18 PST

October 2015

Issues with Accessing Some Pages in the Account Portal
The Account Portal is operating normally at this time.
Oct 30, 21:01-21:12 PST
Intermittent Issues Accessing the /user/billing page in Account Portal
The Billing Page in Account Portal is operating normally at this time.
Oct 30, 19:42-20:07 PST
Intermittent Busy Signal on Some Inbound Calls
Inbound calls are operating normally at this time.
Oct 30, 14:30-16:04 PST
Issues with /help Documentation on twilio.com
/help documentation on twilio.com is operating normally at this time.
Oct 30, 13:54-14:10 PST
Errors Accessing Account Portal
The Account Portal is operating normally at this time.
Oct 29, 16:47-16:59 PST
Authy.com Webpage Unavailable
Authy.com is operating normally at this time.
Oct 28, 20:23-20:33 PST
Push Notifications from Authy Application are not Reaching iOS Devices
The service is operating normally at this time.
Oct 27, 16:06-16:27 PST
Delays in processing messages
All services are working normally.
Oct 27, 06:07-06:45 PST
Intermittent failures for incoming calls
The service is operating normally at this time.
Oct 24, 06:43-12:56 PST
Delays in Processing Transcriptions
The service is operating normally at this time.
Oct 23, 00:01-02:42 PST
Delays in Processing Transcriptions
Service is operating normally at this time.
Oct 21, 23:42 - Oct 22, 03:55 PST
Problems updating phone number configurations in the Account Portal.
Service is operating normally at this time.
Oct 21, 03:34-03:37 PST
Unintended Busy Signals
Service is operating normally at this time.
Oct 20, 12:31-14:28 PST
Delays in Processing Transcriptions
Service is operating normally at this time.
Oct 19, 12:53-16:25 PST
Delays in the Transcription service
At 12:47am we identified an issue causing delays in transcriptions, at 2:10am the issue was fixed and the service is operating normally at this time. Callbacks and if needed whole transcriptions will be re-driven in the morning.
Oct 19, 01:20-02:23 PST
Unable to Purchase and Update numbers
The service is operating normally at this time.
Oct 16, 13:30-13:41 PST
Transcriptions delay
The service is operating normally at this time.
Oct 16, 08:11-09:15 PST
Text To Speech Degraded Performance
The service is operating normally at this time.
Oct 14, 17:02-17:06 PST
Delays in transcriptions
The service is operating normally at this time.
Oct 14, 01:17-01:24 PST
Audio Issues w/ small subset of UK Numbers
The service is operating normally at this time.
Oct 2, 11:25 - Oct 12, 21:51 PST
Poor quality on U.S. inbound calls
The service is operating normally at this time.
Oct 9, 14:27-17:33 PST
Call delays and SMS errors
We experienced an elevated number of errors for outbound SMS and delays with establishing SIP trunking and voice calls between 7:14 to 7:20 pm PST. The service is operational at this time.
Oct 8, 19:48 PST
Duplicate inbound messages to Twilio phone numbers
The service is operating normally at this time.
Oct 1, 14:15-17:03 PST
Client Registration Timeouts
The service is operating normally at this time.
Oct 1, 09:14-10:21 PST
Increased error levels across all Twilio services
From 4:35-4:39 AM PST, we experienced a networking failure, causing increased errors across all services. All services are now operating normally.
Oct 1, 04:53-05:09 PST

September 2015

Transcription Service Delayed
Transcriptions are working as normal.
Sep 30, 23:42-23:57 PST
Twilio Client WebRTC users are unable to register
Twilio Client service is operating normally
Sep 30, 14:21-15:39 PST
Elevated API errors
This incident has been resolved.
Sep 30, 00:15-00:17 PST
Messaging delivery interruption for Verizon Wireless
Service is operating normally. Inbound and outbound messages have been queued and are are being delivered.
Sep 29, 02:51-04:01 PST
Conference Record failures in our European region
At 10:25 AM PST our engineering team replaced the nodes causing Conference Record errors in our European Region. Conference Record in Europe is now operating normally. Our engineers continue to monitor.
Sep 28, 10:33-10:37 PST
Partial service interruption for a small portion of shortcodes
Service is operating normally.
Sep 24, 14:29-15:01 PST
Delay in Transcriptions
Transcriptions service is operating normally. All queued transcriptions have been processed.
Sep 21, 12:44 - Sep 24, 09:10 PST
Twilio Blog intermittently unavailable
The service is operating normally at this time.
Sep 23, 15:26-15:38 PST
Intermittent errors of outgoing calls
Twilio observed a brief increase in failed outgoing calls between 8:42 and 8:58am PT. All systems are operating normally.
Sep 22, 08:29-09:20 PST
Delays in Billing and Usage API
Billing and Usage API are operating normally.
Sep 21, 12:46-17:06 PST
Delay in Transcriptions
Transcriptions service is operating normally.
Sep 20, 11:16 - Sep 21, 00:14 PST
Service interruptions of Twilio Client inbound calls, Co-pilot outbound SMS and Recordings service
The service is operating normally at this time.
Sep 20, 04:00-10:13 PST
Delay in Transcriptions
Transcriptions service has been restored and delayed transcriptions have been processed.
Sep 19, 16:05 - Sep 20, 06:54 PST
Small number of Chrome 45 calls failing to complete ICE negotiation.
At 2:25pm on September 18, our engineering team deployed an update of the twilio.js library that resolves the intermittent call drop issue identified in Chrome 45. The root cause of the issue was a change in the PeerConnection state machine in the Chrome 45 release. The new library handles this change, and our metrics show that the issue has not reoccurred since the new library was deployed. Please contact Twilio Support if you have any questions.
Sep 14, 08:24 - Sep 18, 22:21 PST
Percentage of Twilio Client calls experience issues with call setup.
The service is operating normally at this time.
Sep 17, 02:11-02:22 PST
The Twilio Blog is unavailable at the moment
The service is operating normally at this time.
Sep 16, 05:56-06:13 PST
Phone number validation issue
Resolved - The service is operating normally at this time.
Sep 12, 02:03-03:22 PST
Twilio Client Connectivity in AU
The service is operating normally at this time.
Sep 11, 10:49-14:43 PST
One-Way Audio Issues - IE Client
The service is operating normally at this time.
Sep 10, 18:46-18:47 PST
One-Way Audio Issues - IE Conference
The service is operating normally at this time.
Sep 10, 18:03-18:36 PST
Authy Mobile Verification Issues
The service is operating normally at this time.
Sep 9, 20:33-21:01 PST
Authy Website brief Outage
The service is operating normally at this time.
Sep 9, 13:53-13:53 PST
Authy API Brief Outage
We experienced a very brief loss of service around 1:00 pm PDT, lasting only a few seconds. This issue has been resolved and the service is operating normally at this time.
Sep 9, 13:45 PST
Pricing and Usage Delays
This service is operating normally at this time.
Aug 27, 11:03 - Sep 2, 12:20 PST
Inbound calls from Oi network to Twilio numbers in certain Brazilian prefixes
The service is operating normally at this time.
Sep 1, 14:16 - Sep 2, 05:12 PST

August 2015

Conferences
The service is functioning normally at this time.
Aug 19, 23:26-23:51 PST
Call failures
The service is operating normally at this time.
Aug 19, 14:30-15:28 PST
REST API /AvailablePhoneNumbers 500 spike
The service is operating normally at this time.
Aug 18, 15:56-15:57 PST
Messaging - Outgoing Short Code SMS issue to Metro PCS
The service is operating normally at this time.
Jul 27, 12:45 - Aug 17, 16:11 PST

July 2015

Delays - Alert triggers & Alert Logs
The service is operating normally at this time
Jul 29, 12:19-19:57 PST
Outbound SMS & MMS issues
The service is operating normally at this time.
Jul 29, 09:33-10:16 PST

June 2015

No incidents reported for this month.

May 2015

No incidents reported for this month.

April 2015

No incidents reported for this month.

March 2015

No incidents reported for this month.

February 2015

No incidents reported for this month.

January 2015

No incidents reported for this month.

December 2014

No incidents reported for this month.