Verify Silent Network Authentication Service Interruption to Indonesia XL Network in Indonesia

Incident Report for Twilio

Resolved

Issue when sending requests to Indonesia XL network has been resolved and Verify Silent Network Authentication is operating normally at this time.

Posted Jul 09, 2025 - 09:32 PDT

Update

We are observing recovery in an issue with Verify Silent Network Authentication when sending requests to Indonesia XL network in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 09, 2025 - 09:13 PDT

Monitoring

Posted Jul 09, 2025 - 05:13 PDT

Update

We continue to experience an issue with Verify Silent Network Authentication when sending requests to Indonesia XL network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 09, 2025 - 01:22 PDT

Update

We continue to experience an issue with Verify Silent Network Authentication when sending requests to Indonesia XL network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 08, 2025 - 23:24 PDT

Investigating

Our monitoring systems have detected a potential issue with Verify Silent Network Authentication when sending requests to Indonesia XL network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 08, 2025 - 22:21 PDT

This incident affected: CARRIER NETWORK (Verify Silent Network Auth).