SMS Delivery Delays to Multiple Networks in the US via Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in the US via Subset of Short Codes. This incident has been resolved.

Posted Jul 10, 2025 - 14:24 PDT

Update

We are observing recovery in SMS delivery delays to multiple networks in the US via subset of short codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 10, 2025 - 13:26 PDT

Monitoring

We are observing recovery in SMS delivery delays to multiple networks in the US via subset of short codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 10, 2025 - 11:26 PDT

Update

We continue to experience SMS delivery delays to multiple networks in the US via subset of short codes. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 10, 2025 - 09:39 PDT

Update

We are experiencing SMS delivery delays to multiple networks in the US via subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available

Posted Jul 10, 2025 - 08:39 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Multiple Networks in the US via Subset of Short Codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 10, 2025 - 08:31 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).