Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        SMS Delivery Delays to Phoenix/Voentele Network in Russian Federation

        Incident Report for Twilio

        Resolved

        The issue affecting intermittent SMS delivery delays when sending messages to Phoenix/Voentele Network in Russian Federation has been resolved, and the service is functioning normally at this time.
        Posted Jul 07, 2025 - 11:44 PDT

        Monitoring

        We have started seeing recovery for intermittent SMS delivery delays when sending messages to Phoenix/Voentele Network in Russian Federation. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 07, 2025 - 07:44 PDT

        Update

        We continue to experience SMS delivery delays when sending messages to Phoenix/Voentele Network in Russian Federation. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Posted Jul 07, 2025 - 01:24 PDT

        Update

        We continue to experience SMS delivery delays when sending messages to Phoenix/Voentele Network in Russian Federation. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Jul 06, 2025 - 17:26 PDT

        Update

        We continue to experience SMS delivery delays when sending messages to Phoenix/Voentele Network in Russian Federation. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Jul 06, 2025 - 13:26 PDT

        Update

        We are continuing to experience SMS delivery delays when sending messages to Phoenix/Voentele Network in Russian Federation. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 06, 2025 - 11:26 PDT

        Investigating

        We are experiencing SMS delivery delays when sending messages to Phoenix/Voentele Network in Russian Federation. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Jul 06, 2025 - 10:26 PDT
        This incident affected: CARRIER NETWORK (SMS, Europe).