Automated Alert: No Customer Impact

Incident Report for Twilio

Resolved

We have fully investigated the incoming-customers-flex-chats-are-reporting-unable-to-reply issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Posted Jul 11, 2025 - 09:57 PDT

Investigating

Our monitoring systems have detected a potential issue with incoming-customers-flex-chats-are-reporting-unable-to-reply. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 11, 2025 - 09:14 PDT

This incident affected: FLEX (Flex Agent Desktop).