Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Newly created accounts missing features
Incident
Report for Twilio
Resolved
We have restored all the appropriate account features on all the accounts affected by this issue. All systems are fully operational at this time.
Monitoring
We have restored the missing account feature that was responsible for the TwiML fetch failures on all the accounts affected by this issue. The team is finalizing our remediation steps.
Identified
We have identified the root cause of this issue and all new accounts are now getting created correctly. Our team is ascertaining the affected accounts that were created up until this point and is proceeding to remediate them
Investigating
We are currently investigating an issue with newly created accounts. New accounts created yesterday and today may be missing some account features, most commonly resulting in failures in fetching TwiML. Other potentially affected products include Programmable Messaging, Studio, and Functions. Our team is investigating this issue. We will be providing more details as we learn and no later than within an hour.
This incident affected: PROGRAMMABLE VOICE (PSTN, SIP Interface, Client Web, Client Mobile, Conference, Recording, Queue, Text-to-Speech, Recording Transcriptions, TwiML, Voice Insights), SERVERLESS (Studio, Functions), CARRIER NETWORK (SMS Short Code, North America), and PROGRAMMABLE MESSAGING (MMS, SMS, SMPP).