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SMS Delivery Delays From a Subset of Twilio Long Codes and Short Codes to Multiple Networks in Colombia
Incident
Report for Twilio
Resolved
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes and Short Codes to network subscribers on affected networks in Colombia is operating normally.
Monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Update
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Update
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (SMS, Latin America).