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        Call quality issues to a Subset of Twilio UK Phone Numbers

        Incident Report for Twilio

        Resolved

        We are no longer experiencing call quality issues on calls to a subset of Twilio UK phone numbers. This incident has been resolved.
        Posted May 18, 2023 - 15:05 PDT

        Monitoring

        We are observing recovery from call quality issues on calls to a subset of Twilio UK phone numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted May 18, 2023 - 14:05 PDT

        Update

        We are continuing to observe call quality issues on calls to a subset of Twilio UK phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted May 17, 2023 - 14:05 PDT

        Update

        We are continuing to observe call quality issues on calls to a subset of Twilio UK phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted May 16, 2023 - 14:05 PDT

        Update

        We are continuing to observe call quality issues on calls to a subset of Twilio UK phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted May 15, 2023 - 22:06 PDT

        Update

        We continue to observe call quality issues on calls to a subset of Twilio UK phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted May 15, 2023 - 14:25 PDT

        Update

        We continue observing a subset of call quality issues to Twilio UK phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted May 15, 2023 - 10:28 PDT

        Update

        We are still observing a subset of call quality issues to Twilio UK phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted May 15, 2023 - 08:26 PDT

        Investigating

        We are observing a subset of call quality issues to Twilio UK phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted May 15, 2023 - 07:24 PDT
        This incident affected: CARRIER NETWORK (Voice, Europe).