SMS Delivery Failures from Twilio to Multiple Networks in Multiple Countries across the Middle East and Africa

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from Twilio to affected networks in multiple countries across the Middle East and Africa is operating normally.

Posted Aug 15, 2026 - 23:10 PDT

Update

We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in multiple countries in the Middle East and Africa and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Aug 15, 2026 - 20:50 PDT

Update

We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in multiple countries in the Middle East & Africa and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 15, 2026 - 16:45 PDT

Monitoring

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in Middle East & Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Affected Networks :
Megacom-Kyrgyzstan
TDCA-Afghanistan
Telecom Cook Islands-Cook Islands
Blue Sky Communications-American Samoa
Annatel-Israel

Posted Aug 15, 2026 - 14:39 PDT

Update

Posted Aug 15, 2026 - 07:56 PDT

Update

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in Middle East & Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Affected Networks :
Megacom-Kyrgyzstan
TDCA-Afghanistan
Telecom Cook Islands-Cook Islands
Blue Sky Communications-American Samoa
Annatel-Israel

Posted Aug 15, 2026 - 03:53 PDT

Update

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 15, 2026 - 01:47 PDT

Identified

Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 15, 2026 - 00:38 PDT

Update

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 14, 2026 - 23:50 PDT

Update

Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 14, 2026 - 21:49 PDT

Investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 14, 2026 - 20:47 PDT

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).