MMS Delivery Delays to US Carriers from a Small Subset of Short-Codes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to US Carriers from a small subset of short-codes. This incident has been resolved.

Posted May 29, 2022 - 22:19 PDT

Monitoring

We are observing recovery in MMS delivery delays when sending messages to US Carriers from a small subset of short-codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 29, 2022 - 20:19 PDT

Update

We continue to experience MMS delivery delays to US Carriers from a small subset of short-codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted May 29, 2022 - 04:38 PDT

Update

We continue to experience MMS delivery delays to US Carriers from a small subset of short-codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted May 28, 2022 - 20:38 PDT

Update

We continue to experience MMS delivery delays to US Carriers from a small subset of short-codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted May 28, 2022 - 16:38 PDT

Update

We continue to experience MMS delivery delays to US Carriers from a small subset of short-codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 28, 2022 - 14:38 PDT

Update

We are experiencing MMS delivery delays to US Carriers from a small subset of short-codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 28, 2022 - 13:37 PDT

Investigating

Our monitoring systems have detected a potential issue with MMS delivery delays to US carriers from a small subset of short-codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 28, 2022 - 13:22 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).