Call Quality Issue to a Subset of Twilio's Numbers in Colombia

Incident Report for Twilio

Resolved

Call Quality for a subset of Twilio's numbers in Colombia is operating normally at this time.

Posted Dec 17, 2024 - 14:59 PST

Monitoring

Call Quality is now operating normally for a subset of Twilio's numbers in Colombia. We will continue to monitor for system stability.
We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 17, 2024 - 13:07 PST

Update

Call quality to a subset of Twilio's numbers in Colombia is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 17, 2024 - 11:13 PST

Update

We are investigating a call quality issue to a subset of Twilio's numbers in Colombia. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 17, 2024 - 09:30 PST

Investigating

Our engineers have identified the issue with call quality issue to a subset of Twilio's numbers in Colombia. We are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 17, 2024 - 08:29 PST

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1).