On Call Engineers are Investigating an Issue With Failed Calls to Toll Free Numbers in Chile

Incident Report for Twilio

Resolved

We have fully investigated the failed calls to toll free numbers in Chile issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Aug 27, 2021 - 08:40 PDT

Investigating

We've become aware of a potential issue with calls failing to Chilean toll free numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 27, 2021 - 07:48 PDT

This incident affected: CARRIER NETWORK (Voice, Latin America).