Delays in Whatsapp Template Approvals

Incident Report for Twilio

Resolved

The issue affecting WhatsApp Content Templates has been successfully resolved. Our monitoring systems confirm that all services are back to normal, and template delivery is functioning as expected. This incident has now been resolved.

Posted Apr 24, 2026 - 21:31 PDT

Update

We are currently investigating an issue causing delays in the approval of new WhatsApp templates. Our engineers have been alerted and are investigating. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Apr 24, 2026 - 17:19 PDT

Investigating

Our monitoring systems have detected a potential issue with Whatsapp Content Templates. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Posted Apr 24, 2026 - 17:04 PDT

This incident affected: PROGRAMMABLE MESSAGING (Content API).