SMS Delivery Delay to Hutchison Network Indonesia

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays for a subset of messages sent to Hutchison network Indonesia. This incident has been resolved.

Posted Sep 02, 2020 - 21:43 PDT

Monitoring

We are observing no more delays in SMS delivery to Hutchison network Indonesia for the last 30 minutes. We will continue to monitor to ensure a full recovery of the service. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 02, 2020 - 20:49 PDT

Update

We continue to observe SMS delivery delays for a subset of messages sent to Hutchison network Indonesia. Our engineers continue to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 02, 2020 - 19:34 PDT

Investigating

We are experiencing SMS delivery delays for a subset of messages sent to Hutchison network Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.

Posted Sep 02, 2020 - 18:32 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).