Intermittent SMPP Connectivity in IE1 Region

Incident Report for Twilio

Resolved

We are no longer experiencing intermittent TCP connectivity issues affecting inbound and outbound SMPP connections within our IE1 region. This incident has been resolved and service is operating normally.

Posted Mar 27, 2026 - 05:05 PDT

Monitoring

We have observed a recovery in the intermittent TCP connectivity issues affecting inbound and outbound SMPP connections within our IE1 region. This issue was impacting a subset of customers utilizing SMPP for messaging traffic through this specific gateway. We are now monitoring service stability to ensure a full recovery and will provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 27, 2026 - 04:03 PDT

Update

We are investigating reports of intermittent TCP connectivity issues affecting inbound and outbound SMPP connections within our IE1 region. This issue is currently impacting a subset of customers utilizing SMPP for messaging traffic through this specific gateway. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 27, 2026 - 03:09 PDT

Update

We are investigating reports of intermittent TCP connectivity issues affecting inbound and outbound SMPP connections within our IE1 region. This issue is currently impacting a subset of customers utilizing SMPP for messaging traffic through this specific gateway. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 27, 2026 - 02:09 PDT

Investigating

Our monitoring systems have detected a potential issue with Programmable Messaging. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Posted Mar 27, 2026 - 01:58 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMPP).