Call Failures From Bell Canada Numbers And Roamers To Subset of Twilio US Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound calls to Twilio US phone numbers from Canada or US roamers in Canada has been resolved, and the service is functioning normally at this time.

Posted Oct 04, 2024 - 12:00 PDT

Monitoring

We have started seeing recovery for inbound calls to Twilio US phone numbers from Bell Canada numbers and roamers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 04, 2024 - 10:05 PDT

Update

We are still observing call failures to a subset of Twilio US phone numbers from Bell Canada numbers and roamers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Posted Oct 04, 2024 - 08:31 PDT

Update

We are still observing call failures to a subset of Twilio US phone numbers from Bell Canada numbers and roamers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Oct 03, 2024 - 16:33 PDT

Update

We are continuing to investigate call failures to a subset of Twilio US phone numbers from Canada or US roamers in Canada. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Oct 03, 2024 - 08:36 PDT

Update

We are observing call failures to a subset of Twilio US phone numbers from Canada or US roamers in Canada. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 03, 2024 - 04:36 PDT

Update

We are observing call failures to a subset of Twilio US phone numbers from Canada or US roamers in Canada. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 03, 2024 - 02:53 PDT

Investigating

We are observing call failures to a subset of Twilio US phone numbers from Canada or US roamers in Canada. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 03, 2024 - 01:58 PDT

This incident affected: CARRIER NETWORK (Voice, North America).