Call Failures To and From a Subset of Twilio Phone Numbers in Europe

Incident Report for Twilio

Resolved

The issue affecting call failures to and from a subset of Twilio phone numbers in Europe has been resolved, and the service is functioning normally at this time.

Posted Sep 25, 2025 - 21:59 PDT

Monitoring

We have started seeing recovery for call failures to and from a subset of Twilio phone numbers in Europe. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 25, 2025 - 20:07 PDT

Update

We are still observing call failures to and from a subset of Twilio phone numbers in Europe. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available. Below you can find the list of impacted countries by this incident:
- Norway
- Bulgaria
- Hungary
- Croatia
- Estonia

Posted Sep 25, 2025 - 18:50 PDT

Update

We are still observing call failures to and from a subset of Twilio phone numbers in Europe. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available. Below you can find the list of impacted countries by this incident:
- Norway
- Bulgaria
- Hungary
- Croatia
- Estonia

Posted Sep 25, 2025 - 17:04 PDT

Update

We are observing call failures to and from a subset of Twilio phone numbers in Europe. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available. Below you can find the list of impacted countries by this incident:
- Norway
- Bulgaria
- Hungary
- Croatia
- Estonia

Posted Sep 25, 2025 - 16:05 PDT

Investigating

Our monitoring systems have detected a potential issue with call failures to and from a subset of Twilio phone numbers in Europe. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 25, 2025 - 15:55 PDT

This incident affected: CARRIER NETWORK (Voice, Europe).