SMS Delivery Delays and Failures To And From Multiple Networks in US via Subset of Twilio Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in the US. This incident has been resolved.

Posted Aug 01, 2024 - 15:32 PDT

Update

We are no longer experiencing SMS Delivery Delays To Multiple Networks however we continue to still experience SMS Delivery Failures From Subset of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Posted Aug 01, 2024 - 02:36 PDT

Update

We are no longer experiencing SMS Delivery Delays To Multiple Networks however we continue to still experience SMS Delivery Failures From Subset of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Jul 31, 2024 - 10:50 PDT

Update

We are no longer experiencing SMS Delivery Delays To Multiple Networks however we continue to still experience SMS Delivery Failures From Subset of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Jul 30, 2024 - 18:50 PDT

Update

We are no longer experiencing SMS Delivery Delays To Multiple Networks however we continue to still experience SMS Delivery Failures From Subset of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jul 30, 2024 - 10:53 PDT

Update

We are no longer experiencing SMS Delivery Delays To Multiple Networks however we continue to experience SMS Delivery Failures From Subset of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available

Posted Jul 30, 2024 - 06:48 PDT

Update

We are no longer experiencing SMS Delivery Delays from Multiple Networks however we continue to experience SMS Delivery Failures To Subset of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available

Posted Jul 30, 2024 - 05:30 PDT

Update

We are still experiencing SMS Delivery Delays and Failures To And From Multiple Networks in US via Subset of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available

Posted Jul 30, 2024 - 03:20 PDT

Investigating

We are experiencing SMS Delivery Delays and Failures To And From Multiple Networks in US via Subset of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 30, 2024 - 02:26 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America).