AccSec - Canada API Errors - A1- BasicIdentityVerification

Incident Report for Twilio

Resolved

The issue affecting AccSec - Canada API Errors has been resolved, and the service is functioning normally at this time.

Posted Feb 23, 2025 - 19:51 PST

Monitoring

We have started seeing recovery for AccSec - Canada API Errors. We will continue to monitor to ensure a full recovery. We expect to provide another update 1 hour or as soon as more information becomes available.

Posted Feb 23, 2025 - 18:54 PST

Investigating

We are continuing to investigate a potential issue with AccSec - Canada API Errors. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 23, 2025 - 18:17 PST

Monitoring

We have started seeing recovery for AccSec - Canada API Errors. We will continue to monitor to ensure a full recovery. We expect to provide another update 2 hours or as soon as more information becomes available.

Posted Feb 23, 2025 - 16:12 PST

Update

We are still investigating a potential issue with AccSec - Canada API Errors. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Feb 23, 2025 - 14:16 PST

Update

We are still investigating a potential issue with AccSec - Canada API Errors. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Feb 23, 2025 - 06:19 PST

Update

We are continuing to investigate a potential issue with AccSec - Canada API Errors. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 23, 2025 - 02:35 PST

Update

We are continuing to investigate a potential issue with AccSec - Canada API Errors. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 23, 2025 - 00:44 PST

Update

We are investigating a potential issue with AccSec - Canada API Errors. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 22, 2025 - 23:57 PST

Investigating

Our monitoring systems have detected a potential issue with AccSec - Canada API Errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 22, 2025 - 23:53 PST

This incident affected: ACCOUNT SECURITY (Lookup) and CARRIER NETWORK (Lookup Identity Match, Lookup Line Type Intelligence [Twilio API], Lookup SIM Swap, Legacy Identity MatchAndAttributes).