Delivery Delays and Failures from WhatsApp, Verify, Conversations, and Messenger Platform

Incident Report for Twilio

Resolved

The delivery delays and failures when sending messages from WhatsApp, Verify, Conversations, and Messenger platform have been resolved and is operating normally at this time.

Posted Jun 12, 2026 - 13:37 PDT

Monitoring

We are observing recovery of delivery delays and failures when sending messages from WhatsApp, Verify, Conversations, and Messenger platform. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 12, 2026 - 11:52 PDT

Update

We continue to experience delivery delays and failures when sending messages from WhatsApp, Verify, Conversations, and Messenger platform. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 12, 2026 - 10:00 PDT

Update

We continue to experience delivery delays and failures when sending messages from WhatsApp, Verify, Conversations, and Messenger platform. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 12, 2026 - 08:05 PDT

Update

We are experiencing delivery delays and failures when sending messages from WhatsApp, Verify, and Messenger platform. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 12, 2026 - 07:10 PDT

Investigating

Our monitoring systems have detected a potential issue with WhatsApp. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Posted Jun 12, 2026 - 06:56 PDT

This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels).