Voice Intelligence Is Experiencing Delays in Some of the Operator Results Being Available After Transcript Creation

Incident Report for Twilio

Resolved

Delays in some of the operator results being available after transcript creation have been resolved and Voice Intelligence is operating normally at this time.

Posted Aug 13, 2024 - 15:37 PDT

Update

We are experiencing delays in some of the operator results being available after transcript creation for Voice Intelligence. Our engineering team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 13, 2024 - 15:22 PDT

Investigating

Our monitoring systems have detected a potential issue with the Voice Intelligence. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 13, 2024 - 15:12 PDT

This incident affected: CONVERSATIONS (Conversation Intelligence (classic)).