Outbound SMS Delivery Failures to MTN Syria

Incident Report for Twilio

Resolved

This incident has been resolved and the traffic is fully restored.

Posted Dec 02, 2020 - 04:28 PST

Monitoring

The traffic has now been restored and we are now monitoring it to ensure its stability.

Posted Dec 02, 2020 - 03:40 PST

Identified

The issue has been identified and a fix is being currently implemented. We will post an update within 2 hours or as soon as it becomes available.

Posted Dec 02, 2020 - 03:15 PST

Investigating

We are experiencing delivery failures sending SMS to MTN in Syria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 02, 2020 - 02:10 PST