All systems have now recovered. Our engineering team will continue to monitor.
Posted Feb 20, 2018 - 12:59 PST
Monitoring
All Calls initiation and Calls fetching via API, Console are now operating normally.
You may still notice issues within Voice Insights for the next few minutes whilst our systems recover.
Posted Feb 20, 2018 - 12:51 PST
Identified
We have identified database issues causing Calls creation to fail as well as errors on fetching Calls, affecting the API, Console and Voice Insights. Our engineering team is working on resolving the issue. Next update in 15min.
Posted Feb 20, 2018 - 12:43 PST
Investigating
We are currently investigating issues with fetching Calls, affecting the API, Console and Voice Insights. Our engineering team is working on resolving the issue. Next update in 15min
Posted Feb 20, 2018 - 12:34 PST
This incident affected: PROGRAMMABLE VOICE (Voice Insights).