Elevated errors in initiating Calls and fetching Calls via API, Console and Voice insights

Incident Report for Twilio

Resolved

All systems are now operating normally.

Posted Feb 20, 2018 - 13:15 PST

Update

All systems have now recovered. Our engineering team will continue to monitor.

Posted Feb 20, 2018 - 12:59 PST

Monitoring

All Calls initiation and Calls fetching via API, Console are now operating normally.
You may still notice issues within Voice Insights for the next few minutes whilst our systems recover.

Posted Feb 20, 2018 - 12:51 PST

Identified

We have identified database issues causing Calls creation to fail as well as errors on fetching Calls, affecting the API, Console and Voice Insights. Our engineering team is working on resolving the issue. Next update in 15min.

Posted Feb 20, 2018 - 12:43 PST

Investigating

We are currently investigating issues with fetching Calls, affecting the API, Console and Voice Insights. Our engineering team is working on resolving the issue. Next update in 15min

Posted Feb 20, 2018 - 12:34 PST

This incident affected: PROGRAMMABLE VOICE US1 (Voice Insights US1).