Navigation to some parts of twilio.com result in HTTP 500 errors or redirection to other internal Twilio domains

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Apr 05, 2020 - 08:46 PDT

Update

We are continuing to monitor our fix for the issue that caused HTTP 500 errors and redirects on parts of Twilio.com. We will provide further updates as the information becomes available.

Posted Apr 05, 2020 - 01:14 PDT

Update

We are continuing to monitor our fix for the issue that caused HTTP 500 errors and redirects on parts of Twilio.com. Our next update will be on April 5th, at 02:00 PDT.

Posted Apr 04, 2020 - 17:57 PDT

Monitoring

A fix has been implemented for the issue that caused HTTP 500 errors and redirects on parts of Twilio.com. We are monitoring the fix.

Posted Apr 04, 2020 - 16:32 PDT

Update

Navigation to some endpoints at twilio.com are failing intermittently with HTTP 500 errors or result in redirection to other Twilio domains. Our engineers are working to identify the issue. We will provide more information as it is received.

Posted Apr 04, 2020 - 15:51 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 04, 2020 - 15:41 PDT

This incident affected: DEVELOPER TOOLS (Documentation) and TWILIO PLATFORM (Other).