Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Subset of Twilio WhatsApp Messages are Delayed
Incident
Report for Twilio
Resolved
We have resolved the issue of WhatsApp messages being delayed.
Monitoring
Delivery delays are no longer being observed for the impacted Twilio WhatsApp phone numbers. Our team is continuing to monitor and we will provide an update as soon as possible.
Identified
We have identified the cause of the WhatsApp message delays, and have also identified that a subset of the queued messages may have failed. Our engineers are working to resolve this issue and we will provide additional updates as soon as possible.
Update
We are continuing to investigate this issue.
Update
A subset of Twilio WhatsApp numbers continue to experience delays when sending messages. We continue to investigate and will provide updates as more information becomes available.
Investigating
A subset of Twilio WhatsApp phone numbers are experiencing delays when sending messages. Impacted messages will be queued before being sent. Our team is investigating the issue and we will provide an update as soon as we have more information.
This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels, Conversations).