Subset of Twilio WhatsApp Messages are Delayed

Incident Report for Twilio

Resolved

We have resolved the issue of WhatsApp messages being delayed.

Posted Jul 01, 2020 - 16:36 PDT

Monitoring

Delivery delays are no longer being observed for the impacted Twilio WhatsApp phone numbers. Our team is continuing to monitor and we will provide an update as soon as possible.

Posted Jul 01, 2020 - 16:03 PDT

Identified

We have identified the cause of the WhatsApp message delays, and have also identified that a subset of the queued messages may have failed. Our engineers are working to resolve this issue and we will provide additional updates as soon as possible.

Posted Jul 01, 2020 - 15:41 PDT

Update

We are continuing to investigate this issue.

Posted Jul 01, 2020 - 14:04 PDT

Update

A subset of Twilio WhatsApp numbers continue to experience delays when sending messages. We continue to investigate and will provide updates as more information becomes available.

Posted Jul 01, 2020 - 13:44 PDT

Investigating

A subset of Twilio WhatsApp phone numbers are experiencing delays when sending messages. Impacted messages will be queued before being sent. Our team is investigating the issue and we will provide an update as soon as we have more information.

Posted Jul 01, 2020 - 12:45 PDT

This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels, Conversations).