Latency of Message Delivery on WhatsApp Channel for a Subset of Customers

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending WhatsApp media messages. This incident has been resolved.

Posted Apr 22, 2021 - 14:40 PDT

Monitoring

We are observing recovery in WhatsApp media message delivery delays. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Apr 22, 2021 - 13:15 PDT

Update

We continue to investigate latency of message delivery on WhatsApp channel in Programmable Messaging for a subset of customers. The public facing Messaging API is fully operational, however with some WhatsApp media messages experiencing a delay. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 22, 2021 - 09:43 PDT

Update

We continue to investigate latency of message delivery on WhatsApp channel in Programmable Messaging for a subset of customers. The public facing Messaging API is fully operational, however with some WhatsApp media messages experiencing a delay. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 22, 2021 - 07:44 PDT

Update

We are investigating latency of message delivery on WhatsApp channel in Programmable Messaging for a subset of customers. The public facing API is fully operational, but the delivery receipts are delayed. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 22, 2021 - 06:44 PDT

Investigating

Our monitoring systems have detected a potential issue with messages delayed on WhatsApp channel for programmable SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 22, 2021 - 06:24 PDT

This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels).