SMS Delivery Delays to Virgin Mobile Chile

Incident Report for Twilio

Resolved

In our investigation, we have identified that the SMS delivery issues to Chile Virgin Mobile Network share a root cause with another active incident. We will mark this incident as resolved and continue reporting in the existing incident.

Posted Jan 20, 2021 - 09:10 PST

Update

We are continuing to experience SMS delivery delays when sending messages to Virgin Mobile Chile. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Jan 20, 2021 - 03:31 PST

Update

We are continuing to experience SMS delivery delays when sending messages to Virgin Mobile Chile. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 19, 2021 - 23:31 PST

Update

We are continuing to experience SMS delivery delays when sending messages to Virgin Mobile Chile. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 19, 2021 - 21:32 PST

Investigating

We are experiencing SMS delivery delays when sending messages to Virgin Mobile Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 19, 2021 - 20:36 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).