Users are not able to create custom Twimlets in Twilio Labs.

Incident Report for Twilio

Resolved

We have fully investigated the issue surrounding the creation of custom Twimlets in Twilio Labs, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns.

We are currently experiencing issues with the saving functionality of "My Twimlets" that is affecting a limited set of customers and we are in the process of working on resolving the issue.

If you are unable to save your "My Twimlets" you can use the following workaround to unblock yourself. Above the "Save URL" button in the My Twimlets experience you should see a "Resulting URL" field. That URL will perform the same functionality as the Twimlet you are trying to save and you can use that as a Webhook URL in place of the shortened URL you are trying to save.

If you have any questions, feel free to reach out to our support team for assistance.

Posted Nov 18, 2021 - 11:04 PST

Update

We are investigating an issue where users are not able to create custom Twimlets in Twilio Labs. We will provide an update in 1 hour or as soon as more information becomes available.

Posted Nov 18, 2021 - 09:39 PST

Investigating

We've become aware of a potential issue with Twimlets. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 18, 2021 - 09:25 PST

This incident affected: SERVERLESS (TwiML Bins).