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        Customers Receiving Duplicate SENT Status Callbacks for Whatsapp Channel

        Incident Report for Twilio

        Resolved

        The issue with duplicate SENT status callbacks has been resolved and the WhatsApp channel is operating normally at this time.
        Posted Sep 11, 2024 - 04:58 PDT

        Update

        Our engineers have deployed a fix and WhatsApp channel status callbacks are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Sep 11, 2024 - 04:44 PDT

        Update

        Our engineers have deployed a fix and WhatsApp channel status callbacks are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Sep 11, 2024 - 04:14 PDT

        Monitoring

        Our engineers have deployed a fix and WhatsApp channel status callbacks are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Sep 11, 2024 - 03:43 PDT

        Update

        We continue to experience the issue for WhatsApp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Sep 10, 2024 - 05:36 PDT

        Update

        We continue to experience the issue for WhatsApp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Sep 09, 2024 - 05:36 PDT

        Update

        We continue to experience the issue for WhatsApp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 12 hours or as soon as more information becomes available.
        Posted Sep 08, 2024 - 17:45 PDT

        Update

        We continue to experience the issue for WhatsApp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Sep 07, 2024 - 17:47 PDT

        Update

        We continue to experience the issue for WhatsApp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Sep 07, 2024 - 09:47 PDT

        Update

        We continue to experience the issue for Whatsapp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Sep 06, 2024 - 17:48 PDT

        Update

        We continue to experience the issue for Whatsapp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Sep 06, 2024 - 09:45 PDT

        Update

        We continue to experience the issue for Whatsapp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Sep 06, 2024 - 05:40 PDT

        Update

        We continue to experience the issue for Whatsapp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Sep 06, 2024 - 03:55 PDT

        Investigating

        We continue to experience the issue for Whatsapp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Sep 06, 2024 - 02:53 PDT

        Update

        We continue to experience the issue for Whatsapp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Sep 06, 2024 - 02:53 PDT

        Update

        The Whatsapp Channel is now operating normally. We will continue to monitor for system stability. We'll provide another update in 12 hours or as soon as more information becomes available.
        Posted Sep 05, 2024 - 14:48 PDT

        Update

        The Whatsapp Channel is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Posted Sep 05, 2024 - 12:51 PDT

        Update

        The Whatsapp Channel is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Posted Sep 05, 2024 - 09:41 PDT

        Monitoring

        The Whatsapp Channel is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Posted Sep 05, 2024 - 06:18 PDT

        Investigating

        Our engineers have identified the issue for whatsapp channel where customers may receive duplicate SENT status callbacks and are working to deploy a fix. We expect to provide another update in 1 day or as soon as more information becomes available.
        Posted Sep 04, 2024 - 06:18 PDT
        This incident affected: DEVELOPER TOOLS (Event Streams).
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