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        Issue With Invoking Webhook for Outgoing Caller Ids Resource Verification for a Subset of Customers

        Incident Report for Twilio

        Resolved

        The issue has been resolved and invoking the webhook for outgoing caller IDs resource verification is operating normally at this time.
        Posted Jan 09, 2026 - 12:14 PST

        Monitoring

        Invoking the Webhook for Outgoing Caller Ids resource verification is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Jan 09, 2026 - 11:45 PST

        Update

        We are investigating an issue when invoking the Webhook for Outgoing Caller Ids resource verification for a subset of customers . We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Jan 09, 2026 - 10:45 PST

        Investigating

        Our monitoring systems have detected a potential issue with Caller Id service failing to invoke the webhook when the method is GET. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Jan 09, 2026 - 10:08 PST
        This incident affected: PHONE NUMBERS.