Inbound Call Failures to a Subset of Colombia Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound calls to Twilio Colombia phone numbers has been has been identified as related to regulation changes regarding local phone number format, and the service is functioning normally at this time. No customers were impacted and the issue has been resolved.

Posted Jan 30, 2022 - 14:08 PST

Monitoring

We have started seeing recovery for inbound calls to Twilio Colombia phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 or as soon as more information becomes available.

Posted Jan 30, 2022 - 13:14 PST

Update

We continue working with our carrier partner to resolve inbound call failures to Twilio Colombia phone numbers. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 30, 2022 - 11:12 PST

Investigating

We are continuing to work with our carrier partner to resolve inbound call failures to Twilio Colombia phone numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 30, 2022 - 09:19 PST

Identified

The issue causing inbound call failures to Twilio Colombia phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 30, 2022 - 08:24 PST

This incident affected: CARRIER NETWORK (Voice, Latin America).