AccSec Canada API Issue

Incident Report for Twilio

Resolved

Issues with AccSec - Canada API have been resolved and the service is operating normally at this time.

Posted Feb 18, 2026 - 10:04 PST

Update

We continue to see signs of recovery regarding the AccSec - Canada API errors observed over the last minutes. We are monitoring the environment to ensure a full recovery and will provide another update in 2 hours, or sooner if new information becomes available.

Posted Feb 18, 2026 - 08:23 PST

Monitoring

We have started seeing recovery from issues with AccSec - Canada API Errors for the last minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 18, 2026 - 07:53 PST

Update

We are continuing to investigate potential issues with the AccSec - Canada API. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 18, 2026 - 06:18 PST

Update

Our monitoring systems have detected a potential issue with AccSec - Canada API Errors. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hours or as soon as more information becomes available.

Posted Feb 18, 2026 - 05:20 PST

Investigating

Posted Feb 18, 2026 - 05:09 PST

This incident affected: CARRIER NETWORK (Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes).