Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
SMS Delivery Issues in Countries Requiring Sender-Id Pre-Registration
Incident
Report for Twilio
Resolved
The issue of customers using numeric senders to send SMS in countries requiring pre-registered sender ID has been resolved and SMS is operating normally at this time.
Monitoring
We are observing recovery in sending SMS in countries requiring pre-registered sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
Customers using numeric senders to send SMS in countries requiring pre-registered sender IDs may observe a small subset of traffic that fails with error code 21612 or is undelivered. We will update in 4 hours or as soon as we have more information.
Update
Customers using numeric senders to send SMS in countries requiring pre-registered sender IDs may observe a small subset of traffic that fails with error code 21612 or is undelivered. We will update in 2 hours or as soon as we have more information.
Investigating
Customers using numeric senders to send SMS in countries requiring pre-registered sender IDs may observe a small subset of traffic that fails with error code 21612 or is undelivered. We will update in 1 hour or as soon as we have more information.
This incident affected: PROGRAMMABLE MESSAGING (SMS).