MMS Delivery Failures to a Subset of Small Networks in the US for a Subset of Long Code and Toll Free Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery failures in the United States via toll-free and long codes. This incident has been resolved.

Posted Jun 05, 2025 - 15:28 PDT

Monitoring

We are observing successful MMS delivery failures in the United States via toll-free and long codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 05, 2025 - 13:30 PDT

Update

We are still experiencing MMS delivery failures in the United States via Toll Free and Long Codes. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 05, 2025 - 09:41 PDT

Update

We are experiencing MMS delivery failures in the United States via Toll Free and Long Codes. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 05, 2025 - 08:38 PDT

Investigating

Our monitoring systems have detected a potential issue with Toll Free and 10dlc MMS Traffic Failing Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 05, 2025 - 08:26 PDT

This incident affected: ZIPWHIP MESSAGING (MMS Long Code, North America, SMS Toll-Free, North America).