Elevated Call Failures over Twilio Interconnect in US1 region

Incident Report for Twilio

Resolved

The issue with elevated call failures has been resolved and calls over Twilio Interconnect in US1 region is operating normally at this time.

Posted Dec 19, 2025 - 15:27 PST

Monitoring

We have seen recovery in elevated call failures over Twilio Interconnect in US1 region. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Dec 19, 2025 - 14:58 PST

Update

We are still investigating elevated call failures over Twilio Interconnect in US1 region. We expect to provide another update in 4 hours or as soon as more information becomes available

Posted Dec 19, 2025 - 11:11 PST

Update

We are still investigating elevated call failures over Twilio Interconnect in US1 region. We expect to provide another update in 2 hours or as soon as more information becomes available

Posted Dec 19, 2025 - 09:07 PST

Update

We are investigating elevated call failures over Twilio Interconnect in US1 region. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Dec 19, 2025 - 08:06 PST

Investigating

We are investigating elevated call failures in over Twilio Interconnect in US1 region. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Dec 19, 2025 - 08:02 PST

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1, SIP Interface US1, Client Web US1, Client Mobile US1).