Programmable Wireless: SIM Lifecycle Management activities temporarily in unscheduled maintenance mode

Incident Report for Twilio

Resolved

This incident is resolved. All systems are working as designed.

Posted Jan 16, 2019 - 15:26 PST

Update

We remain in maintenance mode. We are working with T-Mobile toward a resolution.

Posted Jan 16, 2019 - 13:44 PST

Investigating

A downstream SIM connectivity provider (T-Mobile USA) is currently experiencing issues. As such, SIM lifecycle activities (activation, suspension, Rate Plan changes, etc) are currently being accepted in the `scheduled` state, and will be automatically queued and actioned at a later time when the downstream provider becomes available.

Posted Jan 16, 2019 - 12:38 PST