SMS Delivery Failures To and From Subscribers in United States of America and Canada

Incident Report for Twilio

Resolved

We are no longer experiencing SMS Delivery Failures To and From Subscribers in the United States of America and Canada. This incident has been resolved.

Posted Jan 29, 2025 - 06:19 PST

Update

We are observing recovery in SMS Delivery Failures To and From Subscribers in the United States of America and Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 29, 2025 - 03:18 PST

Monitoring

We are observing recovery in SMS Delivery Failures To and From Subscribers in the United States of America and Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 29, 2025 - 01:18 PST

Update

We are experiencing SMS Delivery Failures To and From Subscribers in the United States of America and Canada Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 28, 2025 - 23:18 PST

Investigating

We are experiencing message delays in receiving messages from Subscribers in the United States of America and Canada. Customers may experience latency in receiving SMS messages from various mobile networks in the United States of America and Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 28, 2025 - 22:23 PST

This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America).