Twilio TaskRouter Changing UTF8 Characters

Incident Report for Twilio

Resolved

We see successful recovery of the UTF8 issue within TaskRouter. This incident has been resolved.

Posted Jan 18, 2024 - 18:38 PST

Monitoring

We are observing successful recovery of the UTF8 issue within TaskRouter. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Jan 18, 2024 - 18:00 PST

Update

We continue to experience an issue with Twilio TaskRouter changing UTF8 characters in worker’s attributes. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 18, 2024 - 16:05 PST

Update

We continue to experience an issue with Twilio Flex and TaskRouter. Users may experience Flex loading issues and changing UTF8 characters in worker's attributes. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 18, 2024 - 15:08 PST

Update

We are experiencing an issue with Twilio TaskRouter changing UTF8 characters in worker's attributes. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 18, 2024 - 14:09 PST

Investigating

Our monitoring systems have detected a potential issue with TaskRouter. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 18, 2024 - 13:59 PST

This incident affected: TaskRouter.