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        SMS Delivery Delay to Twilio Phone Numbers in the US Over a Subset of Shortcode

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS Delivery Delay To Twilio Phone Numbers In US Over A Subset Of Shortcode. This incident has been resolved.
        Posted Dec 31, 2023 - 07:28 PST

        Monitoring

        We are observing recovery in SMS delivery delays to Twilio Phone Numbers in US over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Dec 31, 2023 - 05:51 PST

        Update

        We continue to experience SMS delivery delays to Twilio Phone Numbers in US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Posted Dec 30, 2023 - 22:23 PST

        Investigating

        We continue to experience SMS delivery delays to Twilio Phone Numbers in US over a subset of shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Dec 30, 2023 - 14:29 PST

        Update

        We continue to observe recovery in SMS delivery delay to Twilio phone numbers in the US over a subset of Twilio short-codes. However, we will continue monitoring the service to ensure a full service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Dec 30, 2023 - 10:50 PST

        Update

        We continue observing recovery in SMS delivery delay to Twilio phone numbers in the US over a subset of Twilio short-codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Dec 30, 2023 - 08:13 PST

        Monitoring

        We are observing recovery in SMS delivery delay to Twilio phone numbers in the US over a subset of Twilio short-codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Dec 30, 2023 - 06:15 PST

        Update

        We continue experiencing SMS Delivery Delay to Twilio Phone Numbers in the US Over a Subset of Twilio Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Dec 30, 2023 - 02:07 PST

        Update

        We continue experiencing SMS Delivery Delay to Twilio Phone Numbers in the US Over a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Dec 30, 2023 - 00:12 PST

        Investigating

        We are experiencing SMS Delivery Delay To Twilio Phone Numbers In US Over A Subset Of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Dec 29, 2023 - 23:15 PST
        This incident affected: CARRIER NETWORK (SMS Short Code, North America).