SMS Delivery Receipt Delays to Claro Network in Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing delays in receiving message delivery reports when sending to the Claro Network in Brazil. This incident has been resolved.

Posted Mar 22, 2024 - 11:04 PDT

Monitoring

We are observing recovery in delivery report delays when sending SMS to the Claro Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 22, 2024 - 09:04 PDT

Investigating

We are experiencing delays in receiving message delivery reports when sending to the Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 22, 2024 - 08:04 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).